My wife and I purchased the LG top load washing machine with the Smart Drum. Trust me - it is anything but smart! Constantly goes UE (uneven). You have to constantly monitor it or it will waste tons of water and electricity trying to fix the UE all by itself, usually with failed results. I have no idea why washing machine engineers have no idea how to keep a drum from spinning off balance. A couple of rollers or a track at the top would fix the problem for any washer. Idiotic to me.

LG French Door Refrigerator/Freezer- This is the absolute worst appliance Ive ever owned, and Ive owned a bunch. 1st year of ownership computer board failed. Over next 8 years 3 fans went bad - out of warranty of course. Plastic door edge strips both had to be replaced - 5-7 yrs as the doors wouldnt close completely. Ice-maker was a real piece of junk - always jammed up and never produced a decent quantity of ice. Finally compressor went completely at year 12. Average life of unit is rated at 13 years - almost made it! Also learned that few techs will work on LG or Samsung because these units are not designed to produce error codes for diagnosis of problems. Also keep in mind, LG was formerly Goldstar, a very poor quality South Korean electronics company that was rebranded to LG because of their terrible quality and reputation. Run away quickly - you have been warned.

I just bought this and I love it, I would recommend it to anybody, LG is a great brand and again, I would recommend it to anybody who is in the market for a new dishwasher, get an LG dishwasher, nothing else to add

My 32CFT refrigerator’s compressor failed 3 times in last 3 years. Still within Warranty. This time it stopped cooling on Aug 6th, notified on 7th, they sent an Authorized tech from Goodman Services: they sent 3 technicians so far, but the problem never solved. First Tech, came in with ill health, couldn’t finish the job and left in the middle. Second one came two times and spent almost 4 hours, told he fixed everything and asked to wait 24 hrs to get full cooling, but never happened. Their customer services never cares about customers, after all they are the only authorized tech for LG.Got to speak to almost 7 to 8 LG reps, spent almost 15-20 hrs on phone, every time diff. answers, even after 1 month 1 week, the problem never solved. They scheduled one more service call to same Goodman service company again for an urgent service request almost 4 days ago, but no response from them yet. Can you imagine how can one survive without a Ref during this Covid situations, in hot summer in Texas for more than a month with two small kids. Spent almost $2k, still in Warranty, bought extended Warranty, which of no use when needed. It has been terrible. Hope LG may take an appropriate action to resolve my problem ASAP...

We purchased a LG Red Washer and dryer front loading machines with two WDP4R Red pedestal. WM2650HRA washer and DLEX2650R dryer in 01/18/13 with just a few days of delivery we noticed the drum wobbled and didnt seem to balance well. So we called Home Depot where we had purchased them and they sent out a repairman who told us after getting rid of our 29 year old washer that we had a lot to learn about the new washer and dryers. What an understatement that turned out to be. He told my wife we would have to learn to sort clothing by texture as well as color, in order to get the tub to not wobble as much. I couldnt believe he said that and went on to say I have a lot to learn and stated we as consumer have been ripped off. He went on and said that due to environmental concerns and government mandates to manufactures this is what we have to deal with. Over time the washer started to make more and more noise and about two years from the date of purchase the noise has become deafening, so I called a repairman and he told me to take the phone in the laundry room so he could listen over the phone and told me, we had a bearing out, and the repair cost would be $950.00 to repair the washer. Keep in mind we have two people in our family so we have 4 to 5 loads of washing a week on average. For LG to take advantage of consumers with inferior washers is wrong and a class action lawsuit against LG should be started.

I purchased a LG microwave in August 2018. The microwave alone was over $300 and was purchased alongside a refrigerator, and stove (all LG smart appliances). The microwave was used a max of 10 times over the span of two years as I am in the military and spend my time on the base. I was shocked that a microwave used this few times could suddenly stop heating. So I called LG support line. I spoke to a rep named Risaldo, he informed me the magnetron was the issue and is under warranty for 10years. He walked us through the process to file a claim (which we filed immediately with all documentation) and informed me someone would get back to us in 3-5 days regarding scheduling the appointment.A few days later we receive an email stating the microwave is past the manufacturer warranty and they are unable to send a tech to fix the microwave. I called back and spoke to a supervisor who stated that they are unable to help us at this point even though the microwave has been used such few times and despite the item in question (the magnetron) being under warranty. Apart from the microwave alone being a terrible product, the customer service I received spoke very poorly of the brand and company.As someone who decided to spend extra money to purchase these LG products, and given the deplorable customer service I have received from LG, it is safe to say I will no longer be purchasing products from them. I have purchased and worked with customer service with Samsung and GE and have never run into this issue. My fiancé and I have extremely busy schedules and do not have the time to continuously call customer service to resolve a relatively simple issue. I would suggest reading reviews very carefully before investing into their products.

I bought an LG Dishwasher in October of 2017. In March of 2019 (less than a year and a half later), the electrical control panel stopped working so I was unable to use the product. Since it was 5 months past the warranty, I was charged $135.31 for a technician to come out and diagnose the problem. I was informed that I would then have to pay for the repair and labor after the technician ordered the new part. When the technician arrived, he had a new electronic control panel (so he already knew what the problem was before even looking at the dishwasher) and told me that I would not be charged for the repair or labor because this was such a common problem - that they had the NEW MODIFIED electrical control panels in stock. He said that in the NEW MODIFIED control panels, they have added a moisture barrier because in the old version, moisture from steam would get into the control panel and ruin the electrical system. I asked him why there hasnt been a recall on this product since it was so common, and he said that he didnt know why but there has been a Service Bulletin released regarding this same issue. I then called customer service to get a refund of the $135.31 that I already paid, and they would not give a refund even after being escalated to a supervisor. I asked to be escalated again and was informed that he could not do that. I tried to call the President of the company and got no answer and no way of leaving a VM or email. Considering this is a COMMON DEFECT in the product and a modified control panel has been created for this issue, there should be a recall and all expenses paid. I want my refund of $135.31 since this was LGs defective product and not anything that I could control! A complaint with the BBB has been filed and I will continue to let people know that they should stay away from LG products.

We bought an LG refrigerator (Model # LMX28994ST /00) on June 12, 2012 (Delivered on the 22nd of June) at Sears #100-1425 Sumas Way Abbotsford B.C. On New Year’s Day we opened the fridge and the cream for coffee was warm. I opened the freezer compartment with all the expensive foodstuffs for holiday entertaining was thawed so all of the fridge items and the expensive food had to be thrown out. We called the service dept. for we had 5 year extended warranty on January 2, 2015 and it took almost 6 days for the service man to arrive. He told us that the motherboard had fried the compressor - we have been waiting for parts to come and it is FEBRUARY the 2nd and they might come this Friday if we are lucky. Sears says feel my pain - I havent had a fridge since New Years Day!!!! I am diabetic and need a fridge for veg., etc. for eating out is so unhealthy! I will never set foot in a Sears store again and I will tell everyone about this experience!! I have always used Sears for my appliances and have sent others to them. Have I looked into the future and found appliance buying a scary thing?!

I bought an LG Refrigerator in 5/2011. Three months out of warranty and I spent $533.00 today to fix 3 parts. Now fridges are supposed to last 10-12 years. There’s only one person in the house so it is not abused. I called and of course outsourcing. I spoke to the executive complaint department. If I didnt have the repairman fixing it, they would consider possibly helping out. Since my repairman was repairing the flawed parts, and the refrigerator was warm, how much longer should I wait for their technician to come out? Someone needs to start a class action lawsuit against LG since so many people have complaints about their product. The parts are cheap, they break. This wasnt a couple of dollars to just throw away but with the repair cost, should I have bought another refrigerator? What is going to go next?

Many LG Models with the Linear Compressor have failed and settlement to a Class-Action Lawsuit has been reached. But, any compensation will pale to the hassle and cost of your refrigerator failure. Here is my experience: 11/17/20 - My LG refrigerator stopped cooling. It is 3 years old and still under warranty. 11/19/20 - contacted LG and requested service under the warranty. LG contacted a service company and set an appointment for Monday 11/23/20. 11/20/20 - The service company called to inform that the service technician would not come until Tuesday - 11/24/20. 11/24/20 - Tech failed to come within prescribed time, and no courtesy call from the service company. I called the service company and was told they will try to find out where the tech is and call me back with info. By 8:00p that night, no call was returned. Called service co and left message to call me back. 11/25/20 - No call from service co by 1030 am, so called LG again to request service. LG re-contacted same Service provider, and stated that I would get a call to set up appointment that night. LG made Complaint #: ** 11/25 at 2:00pm - Still no call from provider. Called provider again and was told tech would arrive between 5:00p to 8:00p.11/25 at 6:00pm - Service provider called to inform that tech was cancelling again. They could reschedule for another time after Thanksgiving. Told service provider that I will recontact LG, as the service provider was not reliable and confidence to have the company on home site was gone. 11/27/20 - Contacted LG to request service from another provider. Was told it will take an additional 3-5 days to send my request to Field Services before I can get another schedule. Informed that this run-around has gone on too long - Thanksgiving food (hundreds of $$$) are spoiling. Requested LG to replace refrigerator now. LG stated that would not do so until they get a Technician out to look at it - yet as of now that isnt even on the schedule. As of now I own a $5000 bread box.

I had the infamous LG linear compressor failure on a fridge that is only a few years old. Prior to it breaking down, I called and proactively asked for replacement or a permanent fix after hearing of friends and relatives have failure. LG refused and said they would only come out if something was broken because no official recall was done. They are in a class action lawsuit currently over this. We are now waiting A WEEK for a technician to come and $700+ worth of food and groceries gone. Calling the customer service was a nightmare with foreign reps who spent 15 minutes trying to understand my address until I asked to be transferred to a supervisor who had better communication and more fluent in English apparently. Then I was told that they would reimburse me for a mini fridge or fridge rental, later I find out that was a bold faced LIE. It has to be GREATER than 7 days of outage to qualify for this. I was exactly scheduled for repair at 6 days from my phone call, so now they are saying they wont reimburse. In summary - terrible equipment and terrible customer service that is untrustworthy and cannot communicate. Never purchasing LG again.

Please check on the customer service before purchasing from LG. We live in a small town (50,000) and all of our usual repair folks refuse to work on LGs. Had to have someone from 75 miles away come, and they were unable to repair after four service calls. Have been in touch with LG---They told us this was the only person around that could work on the refrigerator! Would not buy an LG again because of issues of poor service after the purchase. Have been without a refrigerator for four weeks waiting on someone to repair it.

The refrigerator was recommended to me by a friend. I really do take pride in this amazing refrigerator for sure. I cannot say it enough. It was a standard basic refrigerator and had an ice maker in it. It was stainless steel and a shiny grey and was hard to stain or beat up. Even with a child in the house this refrigerator is so darn durable and I absolutely love it. It was a good refrigerator and kept the food cold like all refrigerators should.. This refrigerator was definitely built to last for years and am so glad I found it. I even got a good deal. This refrigerator belongs in every single home. I cannot say it enough.

Aesthetically, this LG French Door refrig is great looking; however, ice maker is quite poor. Ice freezes solid inside and the dispenser is useless. After 2 years the rubber piping on the right-hand side needed to be replaced. The plastic on the tray cracked as well as one of the bins. This despite the fact that we are all adults in the family.

I bought the double oven stove and unfortunately I did not use the stove until 9 months after the purchase. The stove is awful. It will burn you if you try to even come near the back of the stove top. It is very hard to clean, and that means the entire unit. The knobs are actually paper/tin which cracks and peels after just a little wear. The oven has never baked right. It burns everything on the bottom. Nothing I did corrected any of the problems.I have told everyone I know not to purchase this brand of stove, and will continue to tell the public about this lemon. To produce something so inferior and sell it to the public just shows that this company has no regard for customers and will sell junk. For me it was way too late to send this piece of junk back as by the time I used it warranty had passed. I tried to call this company and was told there was nothing they could do. They did not even try to listen or help me in any way. Its too bad because I work with broadcasting/media and I have prevented many people from making the same mistake, and will continue to do so. PLEASE do not spend your hard earned money. You will be sorry.

I bought the French door with bottom drawer pull out freezer & ice/water in door refrigerator Model# LFX28968D (& matching dishwasher) in July 2017... delivered mid Sept 2017. Spent $3200 before tax. Compressor failed May 2021... Fridge looks like operating normally but nothing frozen in freezer, no cooling in fridge and obviously no ice. Turns out my model# along with some other LG models have KNOWN COMPRESSOR FAILURE problems... But yet they kept producing them... And when compressor failed - they replaced with same (if still under warranty) and in a large number of cases-those replacements also failed! Remember-even though the compressor may be covered you still pay for time/ labour on repair visit. There was a class action lawsuit in USA that was settled and compensated everyone in Feb 2021-but this is only in USA not Canada. Personally I think they would have upheld their reputation had they done a recall... It’s not just a loss of a few hundred dollars... We’re talking thousands for the product, hundreds in frozen/refrigerated food loss and hundreds in repair labour fees (maybe multiple times)... I am fortunate to have purchased extended warranty from the business where I bought the fridge... which I don’t typically do. The repair company was great - came quickly and they already had this part stocked because they’ve been going to multiple calls with this issue. When it comes to the next new fridge I need to buy it will definitely NOT be an LG product... because when the compressor fails (once or more) Life’s NOT Good! I’m not sure this will actually get published but this is the link to the class action lawsuit details that includes all the model#’s. **

After spending close to $3000 for a new top of the line LG refrigerator it stopped working. Called LG and was told they have no LG technicians in our area. Gave us 2 numbers for repair facilities, both would charge us to come and look at it. Then they have to send their finding to LG to get parts. Both companies told us that we would be responsible for trip charges plus anything LG doesnt cover. We are cutting our losses and getting rid of this piece of junk. LG should not be allowed to sell in the US until they come out with a quality product. No more LG appliances for us.

I have contacted LG on many occasions. At least 10 times. I have called them, and emailed them. My washing machine blew apart after 6 years into a 10 year warranty. I simply receive messages “someone will get back to you “. They never have.

LG double oven - Both ovens burn everything in the back of the oven while the front of the baking toward the door is still white. This also happens on convection. I have had it fixed 4 times. Once by the LG rep and 3 times by the Geek squad. Baking is awful. Nothing comes out right.

I purchased LG washer June 2015. After the first couple of washes the detergent dispenser would be filled with water some of the time. Now it happens after every wash. I have to pull out the dispenser every time to dump the water. I called customer service yesterday. I was told to try powder detergent. I was also told that it was normal for water to be in the dispenser. No. Its not normal as it didnt do it the first couple of washes.

Purchased refrigerator in 2012, LFX31925ST. Start with pros. Purchase for the large space and front features. I have purchased many of LG products. The customer service is ok, but they dont stand by their product... From day one I had an issue with the ice maker followed by the motor make noise. Not to mention the glide server drawer stopped sliding, it seems like the cheap plastic wheel broke off. Well they came out to service motor, but said ice maker was not part the warranty! They replaced the motor, but two years later the unit stopped cooling and freezing. Guess what?? The motor stopped. I called for the same issue. They want charge for service $400. I had the product for only 5 years and already is giving out like its 20 years old. What makes it worst is they dont stand by their product. Dont be fooled by their 10-year warranty. It only covers parts, they will squeeze cost out of the service charge.

The fridge started to have problems before it was 1 yr old, after 3 months of replacing parts in order to find the problem, I could either get it replaced with the same LG or similar LG model or a store credit. The store deducted almost $300.- from the amount that was allowed, but I didnt want another LG refrigerator so I lost money on it.

Horrible experience! Bought Range less than eight months ago. The oven stopped working after three months of having the Electric Range. The tech was very professional, but he had to come three more times and change the motherboard. I was finally done with this range since the oven stopped working every three months. After the third visit, I requested a refund, and the company wanted an original receipt and was just horrible customer service, and I was told that process could take 14 days. I was told without a receipt I wouldnt get a refund for their defective item. I am glad I had a receipt, but the customer service was so horrible went it came down to the refund process. Never will I buy another item from LG, considering how unreasonable they are with the whole process. Also, I have never purchased a range that needed repairs 3 times in the first eight months of purchased. NOT IMPRESSED....

We like the functions and all the stuff that the LG refrigerator had. It fit my needs that I wanted and was looking for in a refrigerator. My favorite feature is the push button door and the refrigerator is high quality too. Its awesome. The customer service has also been great. Whenever I’ve called for an issue, it has been dealt with in a timely manner. I really appreciate that. It’s been a good experience overall.

Purchased a freezer on the bottom, French door on top refrigerator that ran for six months. When I called LG to repair, I was told originally that I was not in their repair area (A&E). After much discussion, they decided to send someone out (from Sears, not A&E) and my earliest appointment was three weeks away. I had to rent a refrigerator. When they called to say they would be there after lunch, I made the wrong assumption that it would be at least 12:30 to 1:00 pm. Wrong, they got there at 12:15, I did not get there until 12:30 after leaving work. I was not aware that 12:15 was considered after lunch. They would not come back and now I had to wait another three weeks for someone. Again they will not tell me what time they will arrive, just between 8 and 5, even though I requested an afternoon appointment rather than take off all day from work. Very unsatisfied with the service of the refrigerator and the service of their outside repair contractor. If parts have to be ordered, it will be additional time on top of the six weeks I have already waited.

My drum cracked like a lot of others did along the front seam. I ignored it for awhile until the noise got too loud. I took the drum out. If you do this, keep track of the sequence that the parts came off and what screws go where. Its not that hard to do. I cut a thin piece of sheet metal to cover the crack and along the outer rim of the drum, drilled 5/32 holes and pop riveted in place. I ground down the pop rivets so they wouldnt catch on the clothes. The dryer is back in service and the total cost for the repair was $2.75. But have no doubt about it, LG products are nothing but cheap overpriced junk. Do not buy!

LG washer that doesnt work. They acknowledge it but doesnt want to fix. They are not shame of selling kaput.

We have a two year old LG fridge, model number LFX33975ST that stopped cooling completely three weeks ago. We contacted LG customer service and they gave us three companies that were LG certified repair centers. We made an appointment (had a horrible time with them) and after three weeks they told us the fridge needed to be replaced and they would work with LG warranties to get that done. LG warranties will not work with them and have forced us to use another service tech. We have the live chats from LG customer service proving set appointment times. Of which nobody showed. We have proof from the service company LG told us to use that our two year old fridge should be replaced and LG wont work with the service company they told us to use. LG says they will not replace our fridge, only the parts even though their service tech said the fridge should be replaced and that the seal system should not go bad in a 2-year old refrigerator. They also said that if LG says they will fix it to let them know this is the type of warranty problem that will go bad every year and we will have to replace the seal system every year. LG still refuses to replace - the manager at LG customer service told us they will never replace only repair. HORRIBLE!

We bought our LG front load model WM2487HRM in 2008 and about 6 months after, it started shaking so bad that our whole house would shake. My husband put some vibration pads under the feet and these seem to help for a long time. However, the mold and regular cleaning has been terrible. In the last year, we have been using only the low spin with only using light loads. This seems to elevate the washer moving a foot, however, it now moves about a foot with all three. The low spin, only putting in half load or less with the pads under the feet as well. There are other problems too. The washer will leak from the front. The washer will sometimes not get the soap into the drum. We have tried all of these options because the set cost $3,200.00, which is ridiculous considering our problems. It will cost $800.00 to $1,200.00 to fix and at this point, we will wait and buy another. But not the same brand.

We have not used our new dishwasher because it leaks in front around door.

This is the worst refrigerator I have ever had. Customer service is also awful. I would have given this product zero stars if possible. After owning this refrigerator 7 months the ice maker in the top froze and was leaking water. The water was leaking on the floor and also into the bottom freezer. LG solution was to send someone to repair it. So we have had the same problem and it has been repaired at least 8 times. The last technician told me to disconnect the top ice maker when I told him I can’t even put new floor in my kitchen because my floor will be ruined by this refrigerator. Worst refrigerator and customer service ever. I will NEVER purchase an LG product again. This is a very common problem with this refrigerator. The model is LFXS29626W.

LG fridge, a piece of junk. I purchased my refrigerator on Oct 2010 and have had service done on it 5 or 6 times by 3 different companies. I have been living out of a cooler for the last two weeks, which is not the first time and I feel that I need a new refrigerator or my money back to buy from a company that knows how to make a repair.

My 2006 LG refrigerator LRFC22750TT almost caught fire due to a faulty interior light mechanism. The turn-off buttons for the interior light failed causing the bulb to stay on and melting the interior (plus, spoiling the food due to acrid fumes/temperature). I called LG and they are sending a technician out tomorrow morning. Im not sure what the resolution will be but I will be insisting on either repair or replacement at LGs expense.

I purchased a two drawer LG refrigerator (LMX25981ST) in April 2010. In February 2013, the freezer stopped working. I called LG customer services and was put on hold several times for 5-7 minutes each time. Then I was given a phone number for an authorized service center (which it seems was nearly 200 miles away). When I called them, they said they could possibly send someone out the following week (I called on a Wednesday, they wanted me to wait until the following Tuesday). I couldn’t get an earlier time and really needed the refrigerator. And so, I called a local repairman who was able to come that day. He said there was a leak in the freon and that I needed to call LG back. When I reached someone at LG again the next morning, they tried to put me off for another 3-5 business days, which was unsatisfactory. I expressed that I could not be without a working refrigerator that long as I have medication and other needs that must be kept refrigerated. They were no help and seemed uncaring. Also, this was a very expensive refrigerator, and I was at a loss as to why I would be having this problem less than 3 years after I bought it. At the time I bought the refrigerator, I changed all my appliances to LG because I trusted the brand. I had a major problem with the gas stove and had to return it for another model, which also had problems and had to be serviced less than a year after the purchase. The LG microwave oven that I also bought at the same time had a problem with the door, but the service on the other 2 appliances had been so poor that I have been just living with the microwave problem. LG appliances look very nice on the showroom floor and in my kitchen, but that is where the nice stops. The appliances have not held up, and LG has not been helpful in resolving the issues. The customer service is very poor and that, along with the quality issues, would keep me from buying another LG appliance or recommending one to anybody. I have had nothing but problems, and they are ongoing.

Purchased a set of Washer and Dryer from Home Depot. Just over the one-year warranty period, the dryer stopped heating. The service repairman was so rude I sent him away. I ordered a new heating unit online and fixed it myself and appears to be working ok now. The washer model #WT5101H top loading washer has never worked right since new. It continues to go out of balance when spinning and displays a UE error code. Then the washer will refill and swish clothes around for a while to redistribute the clothes and try to re-spin only to go out of balance again. It will do this a number of times and then just shut down. After doing some research, I found this machine was a part of a recall. I promptly called LG and got set up for a service person to come out and fix it. The fix was to replace the control circuit board. He replaced the circuit board and left only to find that the fix did not fix anything. It is still just as bad as ever. I called LG again and I ran a diagnostic on it with the phone and they said the circuit board is now just fine and their obligation of repair under the recall is completed but there is another problem with the machine. I would have to call for another service repairman to come out to fix it. My questions are this to LG appliance: 1) How can they possibly call this machine energy star qualified after running through so many spin cycles? Surely this is wasting a lot more energy than it could possibly be saving. 2) All this refilling and spinning is undoubtedly overburdening my septic drain field and wasting so much water that it is unbelievable. 3) With all the problems with these machines particularly with the spin cycle, it would seem to me that LG has a responsibility to provide a fix that works after all this machine cost over a $1K and it doesnt work and has never worked properly. I think my only recourse is to contact my attorney and see what legal remedies are available. Perhaps a class action lawsuit by all could convince LG to make the necessary repairs to make the machines to work right!! The only reason they get one star is that there is nothing lower! You could not get me to run fast enough away from LG appliances or any LG products in the future.

I purchased my LG electric range (no gas in kitchen) and I love it. The oven handled an entire Thanksgiving dinner, the smooth tip burners are accurate on heat & clean easily, as the stainless surfaces do.

I have been using LG brands for years and a very well known brand. Always changing the needs for the consumer, and all about making great and outstanding products. The refrigerator we purchased was a side by side, and I like how it was stainless and easy to clean. Also had the water and ice dispenser. Also kept everything cold and or frozen very well. Made veggies last a little longer in the crispers. The only thing I didnt like was there was not enough room in the side by side for the freezer section and the refrigerator got overcrowded at times. Especially shopping for kids during the summers.

I bought an LG front loading washer and dryer and have nothing but problems from the beginning with both. The washer will not use and flush the laundry detergent, hence the clothes smell as dirty as when I began. The dryer shows incorrect time, ie: 26 mins left but the time goes off in 4 mins, drying time takes a lot longer than my old one. Clearly disgusted with both.

After using my hand me down washer that was 23 years old, we decided to purchase a brand new LG front loader. We purchased it at a Best Buy with the matching dryer in October 2011. Now February 2012, I had to have a service technician come out to repair the washer. When the washer tried to turn clockwise, it made a grinding sound not be able to spin. It did spin counterclockwise. Of course, the warranty ended three and a half months prior to this problem. The technician told me he reconnected the bolt on the inside and it should be good for a few days. He told me that he assumed that I washed large loads. Why wouldnt I wash large loads? That is why I bought a large capacity washer. Stupid assumption! Anyway, he told me it would cost $350 to replace and repair the part. As for it lasting a few more days, I put in a load of three pairs of socks and one t-shirt. It still grinds! So much for a few days. Also, Mr. technician, is three pairs of socks and one t-shirt a large load to you?

I bought this top of the line washer and matching dryer because my wife has never had very much because we both work unskilled labor jobs. She was so happy I even bought the 400 dollar matching pedestals. They look beautiful to this day but they break a lot, cant go 6 months without a problem. Worst set I have ever owned. I wish I would have gone to Sears and got a basic top loader with proven track record. I know I could have bought 3 sets for the price of the LGs. Never again LG. Where is our great Consumer protection agency at? I could have bought her a nice car for the money I have spent keeping these two LGs running since 2006. When I wear my clothes they stink. I guess we need to go back to doing our clothes at the Laundromat.

Put food in microwave, pressed the EZ ON BUTTON which will heat food for 30 seconds. The microwave started for about 1 second and then immediately just died. After about a minute it powered on was asking for the clock setting. It acted like it does when the power goes out. This microwave did this one time yesterday also. I entered and set the clock time and then input 1 minute time and, almost as soon as I pressed the start button, the microwave died again only this time it did not revive. It appears to be completely dead and is only about 16 months old (purchased October 2014). This is the first LG appliance I have ever owned and likely will be the last. I paid good money for this appliance and wish I hadnt thrown out the old one. It was rusted some inside but had been working for almost 20 years!! This stainless microwave model number(s) listed on instruction booklet: LCRT2010ST, LSRM2010ST. So very disappointed. Made in China. Maybe thats why.

My 22-month old LG refrigerator has experienced TOTAL failure - both refrigerator and freezer sections. That was 10 days ago. I have spent hours on the phone with customer service. I had purchased the 5-year extended warranty. No repairman has come. I waited two days for repairmen to come. None have come. I have not received an calls from technician or from LG customer service. I have made all calls and been on hold for hours over these past 10 days. Also, when I call 1-800-243-0000, I reached multiple service technicians that I could not understand. I am beyond frustrated and angry! To have NO refrigerator for 10 days is unacceptable! I would not recommend LG! Debbie ** Sarasota, FL

Got the LG Range 9 years ago. Recently the range can not turn off. I check with LG, and they said it is in the Recall List, and it is a known issue. They sent the technician and the technician said the part is out of stock. And he will report the issue back to LG. A lady for customer service called me next two days, and she hardly answer my question. Have to escalate to her supervisor and the whole conversion with the supervisor is total disaster. Basically he said, I am the boss, you have to done whatever I told you. Totally not happy with the conversation. And he ask for the receipt, hey, the range was purchased 9 years ago, not sure how many people keep receipt for 9 years, not even the tax receipt.And finally, he said he will order the part, but it will be available on next year Jan. Then I ask for call me back if the part is available, and he said, thats my business, I have to call back myself to check. Wow, how great LG service!!!!!!!!!!!!!! Then I asked to talk to his manager, and he said, I am the boss, and I am the last person you can talk to. Can anyone tell me what else I can do?

I chose an LG refrigerator because they have a really good reputation and it was recommended by my family and friends and the brand has been around for years. I like how high tech the refrigerator is and the control panels are great as well. They are really stylish as well. I really like these fridges a lot. Plus a lot of my family members have them. I think the fridges are fine how they are however if we could work on the pricing a little bit that would be good. I dont like the fact that you have to pay so much for them though they could lower the pricing a little for sure. Just give us some discounts and coupons and everything would be great.

For years my Whirlpool washer produced a really bad smell, but customer service denied everything. Finally the front loader flooded my house creating over $50k in damages... We moved on to LG products (EVERYTHING IN THE HOUSE IS LG). Hmmm!!! Stove top, had to be exchanged within days. Fridge in the process of exchanging (full refund after almost 5 yrs). Washer was bad from the very first week but they always denied everything in regards to why it continuously goes out of balance. MY water bill went up 4X because of this out of balance issue. They refuse to do anything about it, but its not over!!!I will continue to post how bad their customer service and appliances are, until they at least replace or repair it... The spin cycle is violent and shakes the house so bad it sounds like it will explode. Customer service did not want to hear it from the very start. Lowes where we purchased the unit refer me back to LG and LG referred back to Lowes. Just a game they play to stall everything. Customer service is horrible, they only have one line “Sorry we can’t help with that”. They refuse to accept they have a really bad design and it can cause harm!!! Unless they replace or repair my unit, I will never ever buy another LG product again...

My refrigerator leaks and the shelve are broken, plus ice maker gets clogged!! I already paid to repair and its doing the same thing less than a year later!! This is pretty disappointing since I paid over 1500.00 for this refrigerator. Im very disappointed!!

Our LG Tromm DLE2516W dryer would not start the second time in 6 months. LG is the only source of repairs. They will not sell parts to anyone but their own approved shops. All bookings are through them. I have a 2007 dryer. LG quoted $95 for a technician to look at it. They designated Priority Appliances to do the work. Priority said they would charge $125.00 to visit and do only 15 minutes work for that price. LG would not honour their quoted price. This means a minimum of $125.00 + parts + installation time + taxes -- the price of a replacement machine. Nobody else can buy parts in Canada. This is a racket to overcharge customers as much as possible.

I recently purchases a Model # LSE4611ST slide in glass top range. I was very happy with it in the beginning. This past summer I was canning, the process was done, I laid a cloth on the unused side of the range and put my jars on it from the canner. I went out for 20 minutes, came in and found the front burner on and the cloth burned to the stove top. What I discovered was that when you leaned forward into the stove, the controls on the front of the stove are extremely flexible and it takes nothing at all to turn on the burner. I had a similar experience this afternoon and apparently touched a dial with my body and it turn it on while I was cleaning another section of the glass top. I almost set my hand on it and realized in time that the burner was on. I still like the range, just do NOT like that the control knobs are so easily manipulated. Thank goodness we dont have children in the house, it would be dangerous. My experience with LG has not led to a resolution. My issue that the knobs on the front of the range were very susceptible to touch and that it was easy to turn the burners on without being aware of it. I had a fire on my stove that burned thru a mat and damaged my burner. When the repairman came out he told me that was the way it was, there was no way to make the knobs more resistant to light touch. That this was the way it was. It makes bothers me that something so easy to fix to prevent accidents is deemed not viable by the company.

Sears Kenmore model no. 79577312600 made by LG, is what Ive been told by an appliance dealer. We were watching TV and noticed what smelled like plastic burning coming from the kitchen. When we opened the door to the refrigerator, the smell was real bad and the control panel was hanging down from the top of refrigerator. Upon diagnosis, we found that the lights had never shut off. Im no engineer, but as a 26-year veteran volunteer firefighter, this just doesnt seem safe. If we hadnt been home, my house would have burned down, I think its a possibility. Something needs to be done. What if my family had been sleeping and the house was filled with toxic smoke?

I purchased an LG French door refrigerator for my newly remodeled kitchen in December of 2008. During this time, I have had 9 service calls - 8 of which pertained to the water system. Each time, there was leakage in the rear of the appliance which remained undetected for some time since the fridge was built in. When finally discovered water had been sitting on my hardwood floor for days and days. The plastic water tube along the back of the appliance split twice and water valves failed 3 times. After awhile the sitting water eventually seeped into the underlayment of my hardwood floor and wicked its way out and under the floor of the eating area of my kitchen which then warped the floorboards terribly. I now have a warped, bumpy floor, very noticeable and will have to spend $3,000 to have the entire floor redone. After repeated attempts for relief from LG, I was told I had not saved all the broken parts so I had no evidence and therefore they would do nothing. Who saves the broken parts once they have been replaced? NEVER, NEVER purchase an LG refrigerator. Every time a serviceman came over he said Oh ya, LG is no good. This is not the first time I have had water and ice in the door. My last fridge was a Kenmore and never saw a sign of a leak. AGAIN, NEVER, NEVER buy one of these refrigerators.

Purchased washer in October. Has leaked since day one. Have tried to get it repaired or replaced numerous times and it still has not been done! No one wants to have water running on their floor every time they do the laundry. I purchased this washer from Lowes but was told to contact LG for service. Someone needs to step up to the plate to fix this issue!

I shudder reading the complaints and expect only the best from my new machine which is doing fine so far. But I am 51 and I cannot reach into the washer to take out washed clothes unless I stand on a stool. I did not buy stackables because in a few years, I will be 80 and I didnt want to be standing on a stool to remove clothes from a stacked dryer. Thats an accident waiting to happen. But guess what--Im on the step stool now! Arrrrrrrrrrgh.

This has the same style filter as all of my previous dishwashers, but this ones filter assembly does not come apart for cleaning. When the glasses have sandy bits left on them I remove the lower spray arm and the water guide tube on the back and take out the grids, screens, and mesh screens in the bottom. After brushing and rinsing everything I put it back together and it is good to go for another 6-8 months. The problem with this unit is that the lower screens, grids, and mesh is one-piece. It does not come apart. There is trapped grunge inside and I can shake some of it out, but most of it remains trapped. I called the company. She just kept repeating the manual- It is self-cleaning, you do not need to clean it, removing it voids the warranty. The manager said to call the repair technician. I ordered her to send me to their service/repair department so they can advise me how to clean this unit. She said they wont speak to me unless I am an authorized technician with an official technician number. She kept trying to set me up with an appointment with a repairman- while telling me that the warranty wont cover this. I will have to rinse and shake the filter unit and hope I can get out; if not, I can order a new one from Sears for $60.

I had my refrigerator abruptly stop cooling. The first tech appointment was coordinated rather quickly, but the fix didnt take and the fridge was down again with 24 hours. The technician I worked with was the ONLY one available in my area. He had a personal emergency the day he was supposed to service my unit again, which meant I was out of luck. It took 5 WEEKS for LG to get a technician back out to me. I will most certainly NOT be buying another LG product because of this awful customer support.

A waste of money, LG top loader bought in 2011. Rust begin after a year use leaving rust spots on whites, clothes end up in knots after wash cycle, and constantly showing UE error for washer being unbalanced. Should have done my research or kept my cheap washer I had over 10 years. Trying to live in the modern world a lost of 2 grand and ending up with a piece of junk.

I chose this fridge because it got good ratings with Consumer Reports. They must not read these reviews! Our experience was similar to others here. The fridge worked great for 18 months and then the freezer quit. First local authorized agent was not up to the task and walked away after wasting three weeks of our time. Second agent, an hour distant, did get the compressor replaced (bravo!), but by then we had been down for 38 days. It took many phone calls. Although the young people who answer at LG were friendly and tried to help, it was frustrating to hear the life is good recording with each call as the days kept passing. LG did cover the repair cost.It has now been five months and so far everything is fine. But I wonder if this compressor, which Im told is the same model as the defective one, is likely to fail in another year or so. And will they cover the cost again? And will it take a month again? Another concern is the cost to the environment of these new high efficiency appliances which apparently have a much shorter service life than the old models.

We bought a very expensive LG French door bottom freezer, with an ice maker in the door fridge. It has never worked right. The ice maker was repaired 4-5 times during warranty. The compressor failed within 4 years, and it never keeps the right temperature, constantly freezing food in the fridge. We set it at 45-47, it does 30-32. We’re throwing away lots of vegetables ruined by freezing. Even worse, when we needed repair for the compressor, under warranty, we contacted LG. Their repairman came out and said he would order the part, and then we never heard from him again. Only one local vendor would work on it. The rest said they refuse to work on LG, there’s no support in the US. NEVER BUY AN LG APPLIANCE. THEYRE ONLY GOOD FOR ELECTRONICS!!!

Our LG bottom brand new refrigerator broke down 5 months after we bought it and hooked it up. The compressor was restricted and anti-freeze wouldnt flow. LG told me I would have to wait up to month to get a new compressor because it wasnt in stock while everything melted in the mean time.

Its always a name that is mentioned while searching for equipment. The look and the space it left us once installation. We love our new LG refrigerator! Weve had it for a couple of weeks and are beyond pleased. We love the all of the space and especially having two ice makers. But LG is the currently the poorest product on the market. Stay away! I bought my LG just 2 yrs old, gone thru 3 compressor failures, 4 loads of groceries tossed out and zero care from outsourced customer service team.

My refrigerator is 5 years old (LFX28978ST/02). Purchased with every appliance as we were moving into a new home. Already went through one issue shortly after purchasing the fridge with the ice maker. They made it right, but the LG certified technicians had to come back multiple times because they really didnt know what they were doing. Now the latest adventure. Compressor went about a month and a half ago. Turns out the compressor has a 10 year warranty. Great, right? Not so much. Getting this problem resolved has been an absolute nightmare. After doing what they wanted me to (having a repairman come out), I found out labor was not included on the compressor. Fine. I found a very reputable company to inspect and agree to do the repair. Unfortunately, its a half a days work so talking $300-$400 just for labor. Decided to have it fixed rather than buy a new fridge.1st call - said I would have a response in 24 hours. 2nd call - said no, timing to hear something back is 24-48 hours. 3rd call - said no, timing is 3 days. 4th call - said no, timing is 3-5 days. I verified if the 5th day was guaranteed (in this case Friday). 5th call - said no, the day I called didnt count so need to wait until Monday. 6th call - show they called my repairman the day I called. (This would prove to be a trend-lies). 7th call - they called and left a VM to my repairman but left a wrong number to call back. Called back to get the number myself. They didnt have the number. They called my repairman (I dont know why - the customer service rep had no info for us) and he told them the same thing. Put in a request on his computer for service center to call my repairman back. 8th call - said they showed they sent out an e-mail with the info to my repairman (they did not).9th call - my repair man was on vacation so could not confirm anything until he returned. Heard nothing. Supposedly putting in their system to call him again. Nothing. 10th call - immediately asked for a supervisor. Transferred me to someone in the states (Huntsville, AL). She told me the other calls go to the Philippines and that the computer showed someone calling him the day I lodged the complaint (lie). Also told me my previous Confirmation/ID# (or whatever they call it) had been closed. Great! She opened a new number. This was Thursday the 17th. Told me my repairman would hear something in 5 business days and there was no way to expedite because there were so many people in front of me. Thursday should count as day one since I called in the morning. Nothing.11th call - Called back on Friday the 25th. Asked for a supervisor. This time did not get transferred to the states.I assume still the Philippines. Told me the computer showed they called my repair man the day I called the last supervisor. (At this point, I feel like they do this in their system in case they get sued so they can say... Look, we called him. He didnt answer. All lies) Promised someone would call my repair man in 30 minutes and an e-mail would follow. Nothing. 12th call - Called Monday the 28th (today). Again asked for a supervisor. Again, Philippines. Joe promised he would have my issue resolved and would not leave until it was. After missing 41 minutes of work, hung up on me. I guess the moral is, dont buy an LG anything! My stoves electronics are also starting to fail as well. They want you to give in so they dont have to ship a compressor that will probably fail again anyway, but Im not giving up. Back to the phone...

I chose based on appearance and most importantly, price/Efficiency. My choice was based of entirely what I saw in the store and reviews written online. It kept my food cold, it worked, thats all I can ask of a fridge. But make them better at removing moisture or more energy efficient. Or perhaps make the walls of the freezer thinner so that theres more room in them (although I know thatd be difficult to do).

I bought my LG Electric range just over a year ago. We knew the front knobs were very sensitive but didnt realize how bad until it my husband was cleaning the kitchen, set the Ninja on the stovetop while cleaning the island. Seems he leaned against the knobs and 2 turned on. He went out to empty the trash and by the time he got back in, we had fire. Both Ninja and Range were burned beyond repair. Our new backsplash will have to be repaired. Well need to repaint some. But no one was hurt. No pets hurt. I immediately, naively wrote to the President of LG. Nothing. Tried again a couple days later. I did receive a phone call from a Sheena Turner in Alabama with the title of President Liaison/Voice of Customer. She said she could send someone out but needed the serial #. Theres NO SERIAL NUMBER on the range. Isnt that convenient?Both my husband and I have gone over the range several times. Ive taken pictures and sent to her to prove theres no serial number. Thats when she stopped communicating. So, oh well. She cant help. So like the rest of their customers with this problem, Im just screwed and they dont care. Then I visited Consumer Affairs to see if we were the only ones with this problem. Apparently allot of us have the same problem. So I sat down, copied and pasted to Word every review that pertained to the knobs, back 4 years, 52 bad/frustrated reviews. Ive printed out and will write a letter to Home Depot, Lowes, Best Buy and The Consumer Product Safety Commission with copies of the 16 pages of reviews I have. This will be sent USPS certified mail to each with return receipt to make sure each received.I want to be sure each of the retail stores know they are selling dangerous products and the CPSC surely needs to take a look at this. Maybe nothing will come of it, but these stores need to be put on notice and when something bad does finally happen and sadly it will. contact me. Ill have proof they were notified. For me, Im tossing the range. I wont have it in my house and its damaged anyway. My last email to Ms. Sheena (she hasnt returned an email since I told her I cant find a serial number on my range). How are you going to feel when someone dies in a fire caused by an LG range. You work for this company. Are you going to be able to look yourself in the mirror? No response. Here are pictures of my Ninja and Range after the fire.

My LG refrigerator/freezer started on fire last night. Luckily, it was being used as an extra fridge in the garage, since we bought a new one last month. We also have a sprinkler system throughout our home and that includes the garage so the fire was contained to the fridge only. I would strongly suggest that no one keep their old fridges. The fire department noted in their report that it started within the ice-maker in the back of the fridge.

We purchased all new LG appliances for our home. The dishwasher stopped working after 7 months. We called their support number and the people there do not know what they are doing. We have waited 2 weeks and no one has called, so I called them again. They still have not found a service company that will respond to our service call. They will not escalate the issue or give out phone numbers to reach someone higher up. I will not buy another LG product again and do not recommend purchasing one.

We purchased our dishwasher 27 months ago. No extended warranty because LG was a good name. Sure enough it broke down and lg wont sell parts to consumers that can fix it themselves.

Bought Sears Kenmore Model 795*77319600 (During troubleshooting I discovered this unit was made by LG for Sears!) in Oct 2007. Sequence of failure(s): 1st) Nov 2007 Upper freezer drawer basket rail bracket tabs crack - I used nylon zip ties to hold basket in place. 2nd) Apr 2008: Lower freezer drawer bin divider cracked at top edge. - Lived with defect, hoping it would hold. Repaired crack by splicing it with a plastic reinforcement plate in Aug 2014. 3rd) June 2010: Refrigerator lights fail, no plastic melted, nor food spoilage - I researched and found numerous similar customer complaints and LG recommended fix. I removed light cover lens, and both light bulbs, and used fridge w/o light! 4th) July 2014: Freezer no longer makes ice, progressively temperature gets warmer, then refrigerator starts to stay warm - Decided not to involve Sears Customer Service for repair, but rather do it myself. $1200 fridge/freezer should not die @ 7 years! I did some research, found a similar model service manual online, did some troubleshooting of the cooling/freezing system - sensor(s), and defrost timer. Found R134a to be too low. Fixed it myself for $35. Maybe I can get 7 more years @ $5 per year out of this LG piece of junk! I sympathize with my fellow Americans. Consumer trust has declined due to cheap poorly designed products... Whats the reason? Greed, Lack of Pride, Lack of Accountability. Make junk so we can buy more sooner? What would our ancestors think?

Life is not good with this LG refrigerator model LFX31925ST/00. We never have any ice. The icemaker had been replaced 3 times in 2 years. Even it works, it is not enough ice for a single person let alone a family. We are lucky enough that we purchased the extended warranty, but that doesnt help the fact that we are inconvenienced all the time with doing without ice for days on end calling repair, staying on hold, waiting for parts from FedEx, then waiting for repair men. Contacted LG... who does not care to say the least. I was told to deal with the puerile I bought warranty from because their year was up.

Buy a very nice counter-depth LG refrigerator rebranded as a Kenmore. It was complete shot after five years. Sears tech made 7 trips over six month and could not fix what was initially determined the compressor. They finally deemed it unrepairable. I will never buy another LG product of any kind.

Updated on 05/30/2020: As I stated in previous review this dishwasher has a manufacturing problem and LG refuses to do anything because it been too long!! It was made without railing on the bottom and thats why the basket keeps falling inside the machine. To refresh, they sent me about a year ago 2 new baskets, which of course didnt help. I dont know anything about machinery so I wasnt aware of the problem. A very nice problem resolver named Sean called and took pictures and told me what the problem was in the manufacturing and that he would resolve my problem and would be calling me in 1 HOUR. Well, its been 5 days and NO CALL!! Each time I have called customer service for an update they get snooty with me and keep giving me the run around. I WILL NOT be purchasing anymore LG products they do not stand by their products. For Sean who said he would help go to hell!!Original Review: LG makes an excellent washer with the exception of my lower basket. From day one Ive had a problem with it and LG sent me another one and it lasted less than 1 year. The bottom basket falls off the runner constantly and I am a senior that would prefer not to have to lift the entire basket filled with dishes to try to push it backside the washer. The model # is LDT9965BD and I bought it a Best Buy and Best Buy refused to help me. So Ive had this washer for 3 years and everyday the same problem. If I could buy another dishwasher I would. Also the things on the top and bottom move and I have to keep adjusting them and the utensil holder is a problem as it breaks apart and now is permanently broken. I could live with the others things. Its the bottom basket running off the rails everyday that is challenging. LG will not resolve this issue so I live with this aggravation on a daily basis.

Initially the LG double oven and 5 burner stove top looked amazing. It did just what we wanted it to do during the holidays. The super boiler burner is great. The double oven did everything we needed for the holiday dinners. The only problem is the burners turn on (Gas) with the least amount of pressure on the knobs. Other reviews have express the same danger and LG does not have a fix according to other reviews. I went to my local hardware store and bought springs that I cut to length and placed them behind the knobs to provide the need for more pressure to activate the ignition. Its a matter of time before clothing or other items get caught on fire. Especially with the Super Boiler burner.

Our upside down fridge has been tremendous with inky 2 exceptions. The door trays are too flimsy, even though I do not load them with too heavy items. The freezer baskets allow things to fall through or get caught. The baskets need to be of a solid material and not open weave.

I purchased a $6,000.00 worth of LG appliances approximately one and a half years ago from Sears. The microwave oven (Model: 2085ST) now needs a replacement door panel not covered by the warranty. The microwave has had minimal usage (average use of once a week which equates to 60 uses). Upon attempting to resolve the problem using the LG customer service line, I was referred to a local service center which did not even work on LG appliances. Additionally, I was placed on hold twice and had to repeat my issue twice to rude employees. The quality of the appliance and the customer service is so poor. Evidently, the company has no responsibility to stand behind their products. I will strongly advise everyone I know to never purchase LG products.

LG French Door Refrigerator Error Code ER FF - I unplug my refrigerator at least once a day for 3-4 hours to prevent error code from coming on. I would have it repaired except changing the fan is only a temporary repair. Changing the fan will cost a couple of hundred dollars. That repair will only last at best a few months. LG needs to solve the fan freezing problem for a permanent repair.

I needed a fridge at the time it seemed like it was it the best quality fridge out there for the initial price so I really cant complain. It really does run well and efficient. The ice machine is my favorite part. Also the fact that it is a stainless steel appliance means it is easy to clean and just be wiped off for a fast and easy finish. Its an ok fridge all around but the cons would be it smudges easily. I have kids so that is a big concern with me since I dont want people coming over to my house and seeing a dirty fridge people would think Im a slob who doesnt clean my own house. Also the ice machine can be pretty loud but all around its an ok fridge so I dont have any major complaints.

Bought this refrigerator for roughly $1700 and then spend roughly another $1000+ on LG Authorized repair over the years on replacing low quality broken parts. And continuous beeping of because the compressor gets iced up and refrigerator stops working. Solution Call LG Repair again and again, $125 per visit. How can you live with a refrigerator which every few months stops working. LG refrigerators with Bottom Freezer are a lemon. DO NOT BUY THEM.

Ive had so many repairs done on this fridge that with all the service contracts that Ive bought that Ive paid for it more than twice. Its a complete piece of junk! Do not purchase this thing. Its being repaired more than it runs.

The refrigerator failed twice in three years. The technician showed up the first time, however failed to show up for the second failure. Therefore, the unit went directly to the trash and I purchased a different unit. Trash, pure trash and very unreliable service.

I have a LG washer and dryer, both are four years old. I’ve been having intermittent issues with the washer not spinning/throwing a code. Three months ago I called LG to ask who the authorized repair rep is for my area (I do not live in a remote area). Two separate phone calls and 45 minutes out of my life and still they could not tell me who to call in my area. I finally emailed again about a month later and was provided two possibilities, one of them does not service my area. By the time I got a repair, the washer was completely seized and cannot be repaired. The washer went to the dump today. An email to the VP of service in Canada four days ago has not even been acknowledged. Absolutely deplorable customer care and more aggravation than it’s worth.

I started noticing small holes in my clothes, which baffled me. I’m worried that maybe we had moths, so I took out all of my clothes, emptied the closets, re-washed, and dried them. Now, all of my clothes had holes in it. I did some research online to discover that cracked drums in LG are fairly common :( I looked inside my dryer, and lo and behold, there was in fact a crack, and the crack was what was ripping all my clothes. LG was bought at Home Depot. I had to wait over a week to get someone in to fix it. All my clothes are ruined. I will never buy LG again. Also, the washer gets stuck on 9 minutes any time you wash towels, and it routinely overflows with soap even if I use HE detergent and fill it to well below the normal level indicated in the soap receptacle.

LG Microwave Model # LMH2016St Serial # 212 AQP3 X244 purchased on 2/13/2013 from HHGregg costing $338.99 with installation costing $149.99 plus taxes at $16.95 has blown a fan and melted the cover on the fan. It seems to me that a microwave that cost that much should last longer than 2 and 1/2 years. I would not recommend an LG product from my experience. The company offers no help at all in regards to this problem.

Food was spoiling but thermostat reading were within normal limits. I had a refrigerator repair done and was promptly quoted the replacement price for a new compressor. This is such a common problem that the repair profession knows the price off the top of his head. Not only was the compressor dead but the thermostats were dead too. I have chased LG for weeks without resolve. I do not believe they have any intention of resolving this issue. I am now forced to repurchase a new refrigerator and the refrigerator is only seven years old! I will never buy an LG product again! I RATE LG AS A ZERO. They should be barred from businesses in the USA!

Run away as fast as you can from any and all LG French Door Refrigerators! They are beautiful on the outside but are like a rotten apple full of worms on the inside! We were taken in by its appearance and didn’t realize that its running parts are defective! Reviewing many of the other comments there is a reoccurring theme, that of ice makers, compressors and fluid lines within a 3 year period. Don’t be fooled. LG knows about the problems and defects of this refrigerator, when you call the LG repair number the prompt even asks if you are calling to repair the ice maker!Don’t be misled...this is a disposable refrigerator with a 3 year lifespan! My experience is the same as many of you, ice maker went then the compressor and fluid (in the secret enclosed unit) that only a licensed LG technician can work on and good luck on finding one! I called 16 repairman and all of their responses were similar...I don’t work on those, they are junk, need a special license”. I found one that LG referred me to and he quoted $99.00 to just come out to diagnose the problem. I already have paid a repairman to diagnose the problem, then $600.00 plus to pay for the labor, sure the warranty covers the parts but it’s nearly impossible to get the parts in a timely manner and find a LG licensed repairman.LG Company should be ashamed of how they allow this product to continually go down the assembly line of production “knowing” that the defects have not been addressed. And then appealing to the eye of the consumer while in reality stealing from them. Shame on you LG! I am definitely going to check into an active Class Action Suit against LG so I can be heard. And if youre listening LG...I want a new fridge! You owe me that!

LG HE takes less time to dry clothes. Uses less hot water. I like the front-loading washer and dryer better than top-loading ones. They were somewhat on the expensive side, but worth it. LG has an innovative motor that will last longer because theres less motion involved. I like the pedestals as well. Ive had absolutely NO problems with either the washer or the dryer, and no missing socks! Mine are full-size side-by-side units. There are many cycle options for each: water temperature for wash and rinse, type of material, intensity of spin cycle; the dryer allows for both timed and sensor drying.

We have had nothing but problems with our LG front loader. Any efficiency savings were eaten up in repairs and having to wash on super duty just to get stuff cleaned. The odor problem is the absolute worst. I just pulled out the detergent area and it was absolutely caked with black mold. It was the worst on the areas where the water is dispensed through. This means that no solutions of solvents would ever get to that source because its before the detergent area entry. We use the special detergents and they take care of he smell for only a few days. Who wants to spend all that time and money maintaining a washing machine. It is supposed to help us simplify our lives. I also had to drain it many times manually to remove the small items that get into and clog the drainage system. How does that possibly happen? That is a seriously flawed design problem. I have read many of the other complaints and they are all the same. At what point can we file a class action lawsuit against this company which has a very poor quality product?

Purchased an LG fridge french doors with bottom drawers 3 years ago and just stopped working. LG tech came and replaced the PCB main but still not cooling.A fridge failing after only 3 years is a piece of garbage. Do not waste your money on LG brand.

When I purchased my refrigerator 7 1/2 years ago there was no warning that it was about to be discontinued. Now I need a part for it or its an anchor for a rather large size boat. I have no respect for a company that dont carry parts for their products past 7 years. Who would have thought that you are supposed to consider making a nearly $2,500 purchase of an appliance as a throw-a-way.

The washing machine has broken down. Either the rotor or the bearings have gone out at the 3-year mark like all the other people that I keep reading about. The 10-year warranty is about the most worthless thing that I have ever heard of. I can’t afford the $75-plus per hour just to get the free part. Count on this: you get one shot at me, but Ill never own another LG product.

We bought an LG Refrigerator 4 years ago. The compressor recently failed. We were astonished to learn that it would take 3 weeks before it could be repaired. However, it got much worse. A few days before the scheduled repair, we were notified the repair would be delayed another week. Then on the day of the newly scheduled repair the repair technician called in sick. We were delayed another day. The next day the technician went to the wrong address. The repair was delayed another 2 weeks. At the next repair date a tech finally showed up at our house, only to inform us that LG shipped us a generic compressor and he had not been provided the tools to install this generic compressor. The next available appointment for a tech with the appropriate tools is 3 weeks away. The tech also informed us that he couldnt even guarantee that the compressor would fix the problem and we might be back in the same boat in a matter of weeks or months. I will never buy another LG product. After being without a refrigerator for over 2 months, we are likely to just go buy a new refrigerator at this point. What a horrible, frustrating and maddening experience.

I purchased Stove LRG30357ST and called about a problem with what seems to be stainless steel knob controls that melted off. Turns out, the knobs are plastic with some type of foil around them. They want 70 dollars each to replace and there are five knobs. We will buy a new stove before we pay 350 to replace knobs with cheaper knobs.Second problem has happened three times in the past two years and 11 months. Somehow, the knob gets turned in the on position either by accidentally knocking it or maybe the knob fully turning the burner into a safe position. We were thinking maybe our body was hitting it when using the above microwave or simply not turning off all the way. Normally, they make a clicking sound when its calling for gas and not lighting. We shook it off as a freak accident the first time. The second time really got our attention and we gave the kids a lesson on what was going on. The third time, we both were working and the kids microwaved some popcorn and must have bumped one of the burners. We have no idea how they could not have smelt the gas odor but it was so scary that we made another call to LG. We hope to here back since we have no choice but to get a safer stove.

I bought an electric double oven, convection on bottom, glass top. Model is LDE 4415,4413 or 4411. Anyway, I like to cook. This oven is horrible. It takes 30 minutes to boil water!! I have never had such a horrible oven to cook on. Burners are impossible to heat up, when they eventually heat up its impossible to turn them down. You cant control the temperature. Another thing I think is really odd is the oven light. My model has an 2 ovens with the convection oven on the bottom. It seems odd to me that when the oven light is on it is on in both ovens, not a big deal, just seems light a cheap design. Do not buy this product, unless you dont like to cook.

I bought a LG microwave 3 years ago and it did not last even 2 years. It stopped working. And it says that it has a 10 year warranty on it. So now I have a Oster brand. Let’s hope it lasts longer. I have tried to get in touch and still trying to with LG.

I bought my LG French door side by side unit LMXC23746 in 2016 and now after 21 months it stopped cooling. LGs authorized repair guys checked it out, and as they were suspecting (1) the compressor is bad!!! and (2) the sealed unit is leaking!!! Parts are on order and no ETA on when it will be available. Meanwhile get used to living without a refrigerator! As I am reading this seems to be a common problem on recent LG refrigerators. I paid 3 grands for this high-end LG unit and looks like it was a BIG MISTAKE! Never LG again! Not sure if we can sue them for common failure based on the common occurrence!

We purchased this refrigerator four years ago. The day after the warranty expired, a capacitor in the fridge burned out and melted a lot of the wiring inside. We paid to have it replaced (LG covered the part, we paid labor). Today the same capacitor burned out, this time actually exploding with enough force that the access door was bent and the unit nearly caught fire. The wiring melted again and there is a black tarry substance all through the unit and across the motherboard. I initiated a live chat session and explained the situation to the rep. I was told to call a repair center nearby and that LG wouldnt cover any portion of the cost. The rep then signed off with, Lifes good! Have a really, really happy New Year! As if adding insults to the fire risk was needed.

Purchased May 2016. As others mention here, started failing a few months ago by not making ice. Now not cooling as expected. LG CS asked for a service call $110 to tell me the compressor is bad and that I am out of warranty. They told me the compressor is warranted but I would have to pay ~$500 for installation. After they forced “The Hulk” out of me, they asked me to upload my invoice and they were going to request full warranty coverage. A week and multiple calls later, no resolution. I paid little over $3k for this fridge, expecting at least 10 years out of it. Please avoid this company...

I havent had the microwave a year yet. Started smelling an electrical smell inside the microwave. Any food or liquid starts to smoke with a bad chemical smell. This was not steam! Unplugged for fire hazard and biohazard reasons. No longer using. Not worth repairing. Junk!

We have purchased an LG refrigerator that is less than a year old. We reported an issue that when you shut one door the other door pops open. While fridge still technically worked, this isnt supposed to happen (especially with amount we paid); it also affects the ice and temperature and ruined food. We have had two other brands of fridges (Frigidaire and GE) for over 20+ years and this one we can only speak of in terms of months. It is not energy efficiency and does not work properly. We reported the issue to LG and they sent their own technician. (This is after we tried the online tips to lean fridge as far back as possible, etc.) The technician came and did not even touch fridge. When we told him issue he said it was a design flaw and to contact a specific number. We called and they said they would get back to us within 24 hours - spoiler alert and first warning sign, they did not.A few days later I called customer service. The person was helpful and gave me a supervisor number to contact the following day. I did and they set up another appointment which I was told would be the last because they would make sure their own technician fixed it. The technician no-showed. I was persistent and called LG multiple times. In total the technician no showed three times. I used four vacation days and my fridge does not work properly. My customer service was mixed - in fact, one person emailed and said This can happen with top mounts because of the way the duct work is set up. followed by The customer just needs to push on both doors to make sure they are closed all the way before walking away. To me, this wasnt an acceptable response after multiple contacts and only a few mere months of ownership. Half of my customer service responses were terrible in tone and service. I was constantly pushed off and told to just schedule another appointment. I contacted customer service over 12 times, not including the four appointments, three of which LG no-showed after a 5 hour waiting block for appointment time. There were also several times - at least 3 (not including appointments) in which LG said they would follow up with me and never did. We can only talk about our LG product in terms of months. Our other fridges were a Frigidaire and GE unit which lasted 20 years and 22 years respectively. This LG fridge has only lasted a few months. In fact, its basically only worth the $50 my electric company will give me under their program to encourage replacement of energy inefficient units. I would not recommend this product or the customer service. I have copies of my contact, emails, and chat responses and summaries of my phone calls as I plan on following up. What good is a fridge door that makes another one open when you shut it? Apparently this is a common issue that LG has yet to address or fix but just keeps pushing down the line. I hope we can prevent other people from making the same mistake. If I can edit the post after submitting, I will share some of the poor customer service responses and a video of the issue, but I wanted to submit this as soon as possible.

LG LDF6920ST Dishwasher - I bought this dishwasher in the spring of 2011 and in August 2014 the dishwasher will need to be replaced. This dishwasher was not abused and is in a 2 person household. Initially I smelled an awful smell of burnt electrical coming from the dishwasher and now it wont stay on. Im afraid it will catch the house on fire. An LG registered service person cost $89.00 for the service call and $150.00 per hour not including parts. I read online about other owners of this model dishwasher having to repeatedly change the motor and the water pump. I am going to replace this dishwasher after only 3 years use. I wont be buying another LG product anytime soon.

I was very excited when my husband purchased me all new black stainless steel LG appliances for my new home in January 2017. I am now very angry that my Door in Door LG Refrigerator is not keeping our food cold in the freezer nor the fridge side. Technicians started being dispatched over four weeks ago and after each one leaves the fridge either works for 2 days or not at all. The compressor and motherboard has been replaced and I still dont have a working refrigerator. I am so fed up with this $1800 purchase, I just want my entire unit replaced. Our family of 4 are living out of a ice chest and 2 mini fridges. This is unacceptable! Ive lost hundreds of dollars of ruined groceries and had to purchase a 10 cubic ft fridge to sit in my kitchen until LG decided to actually fix my 2 year old refrigerator. We are extremely frustrated!

I reported my dryer having problems 4 weeks ago to LG warranty dept. They referred me to platinum who ordered a control panel without sending a tech out. When the part finally came & the tech came to install it was not the problem! Now I am going on 6 weeks without a dryer or service!!!

Our LG washer was recalled, due to the agitator coming up out of the machine and injuring people. This happened apparently as a result of washing waterproof bedding. LG sent a repairman out, and he did nothing other than put a sticker on the washer that said not to wash waterproof items. This didnt work for us, as my little boy has asthma and needs his mattress covers washed. We proceeded to go shopping, possibly for another LG, but found that ALL LG washers have that warning. We ended up going for a different brand and I am glad we did because about 6 months later, our LG dryer started making this horrible clacking noise. Turned out the drier actually has a cracked drum.We called the LG company, and they said we had to have the receipt (from 4 years ago) or they cant help us. The manager actually hung up on me. We called the place that we got the dryer from, but they dont keep receipt records that long. We also tried our credit card company, and their records only go back to 2011. Stay far, far, away from any LG products. This company makes defective equipment, knows it, and then makes it impossible for you to meet their requirements for them to repair the defects. If you think you may want an LG device, please look at all the bad reviews and horror stories. It takes just a simple Google search.