When the oven reached its temperature the back panel burst into flames. I called Samsung and they said they will pay for labor. We need to pay for parts since it is 5 years old. I think if an appliance goes on fire in your home they should make good on their products. I will NEVER buy another Samsung item and will share my story with whomever I come in contact with. We also needed to pay for an electrician, which was recommended by the fireman that came to my house.

Our Samsung dishwasher started leaking one week ago (3 years old). Not under warranty. It was very hard to get a Samsung approved repairman. He comes in and after 10 mins. and 95 dollars tell me I need a new part but the good news is that there is a service bulletin on this part. I NEED TO CALL SAMSUNG AND ORDER THE PART. Samsung, he assures me, will pay for the part. It is a scam. When I called Samsung, they had never heard of a service bulletin, might not have heard of Samsung, not sure.They kept reading from their cue cards: Your dishwasher is not under warranty anymore. They were rude and very unhelpful. I have FOUR Samsung appliances in my kitchen, did not even treat me as a valued customer. When I offered to send them the service bulletin on the part, they did not even answer. DO NOT BUY A SAMSUNG APPLIANCE! By the way, the microwaves heating sensor stopped working after one year. Their products are lousy and their service is even worse.

We purchased our very expensive Samsung fridge, French doors, freezer on the bottom. March of 2017. After 6 months we had issues with the drawers and shelves cracking and breaking. Not only are the parts cheaply made but almost a $1000 in warranty calls with Lowes has been spent on trying to fix the ice maker. It is a vicious cycle. The entire thing freezes over, we have to defrost it then wait for the entire unit to reset. When we DO have ice, the ice doesnt Staub cold, water leaks all over the inside and outside of the fridge and into the floor. We are so sick of this issue. We have only had the unit for 2 years and were STUCK with it!

I purchased a side by side Samsung refrigerator Aug 2013 and believe me it has been nothing but trouble. I will never purchase nothing with that name Samsung on it. This is already the third time I have had to get this refrigerator fix and now I am sitting here waiting on them to order parts again for this piece of junk. I have truly had it with this Samsung piece of a junk refrigerator model RS261MDRS/XAA.

I remodeled my entire kitchen and wanted the best appliances. Samsung came highly recommended at the time. I purchased the stainless steel refrigerator, range, dishwasher and microwave. I purchased an additional warranty on everything except the microwave because I have had cheap microwaves in the past that last more than 15 years. Who would have known, 16 months later, the microwave would be the first to give me problems. I started receiving this error code SE and the manual states to unplug it and plug it back in. Well, I tried that several times and it did not resolve the issue. Finally, I called Samsung and was told that a service repair person would need to come out. Never once told I would have to pay for someone to come out and check it. When I received my call back, I was told there is a $90+ charge just for someone to come out and if parts are needed, I would have to pay for the parts and repair. I am so frustrated right now for a microwave, not just any microwave but a Samsung microwave to break down after just 16 months. Well, when I asked approximately how much would it cost to repair the microwave, I was told it depends on if they had to order a part and if so, what part. I am sure that this is not the first time anyone received this error code and surely someone from Samsung (the maker) can tell me what the problem is and approximate cost, right? I feel it is very unfair to pay and have someone come out to tell you that it will cost hundreds to repair, potentially paying more than I paid for the microwave. All I want to know is for other repairs related to this error code, what is the approximate cost and I will never refer anyone to purchase a Samsung appliance.

Samsung delivers a great product in my Samsung stainless with top controls. Ample space allows for large items and nice full loads. Runs extremely quiet. A great appliance.

Beautiful on the outside JUNK on the INSIDE - Just built by 4 year olds - NO QC - if you are Lucky might run for ever BUT most are not Lucky. Bought a Samsung RF18 for my RV - got it in and running - used it two weeks and turned it off. Next year (NOW OUT OF WARRANTY) only the freezer worked. Spent 10 hours with three different service Techs to determine there was a Short in the fan wiring that could not be Fixed! Out of Warranty and Not Serviceable - Did I mention it was JUNK. Do not Buy SAMSUNG - you have been warned! Wish I was.

The story begins less than four years ago. We purchased an entire suite of Samsung kitchen appliances – range, refrigerator, dishwasher and over the range microwave. Since installation (less than 4 years ago) the range began turning on (by itself), a clearly dangerous situation. We found online that this has happened before with terrible consequences. We replaced this range with a Frigidaire range. So far, no issues. Now the dishwasher is not drying. I went through the manual and completed all recommended options to resolve this issue. I am now shopping for a new dishwasher, as nothing I have done seems to make the dishes dry. The refrigerators ice maker has always been an issue in that it does make ice but very inconsistently. The cubes are malformed and at times, it simply stops only to start again whenever it feels like it. I can say that the microwave has, so far, not given us any issues. I would like to warn anyone considering the purchase of any Samsung kitchen appliances to do your online research. I believe that if I had done so prior to investing thousands of dollars with Samsung appliance, I would have thought better.

RF28HFEDBSR/AA: The ice maker worked good for about a year. After a year ice maker freezes up and ice cubes clogs up. This happens at least once a month. Then it takes 3/4 days to unclog. We had new ice maker put in but it didnt help. Its a beautiful refrigerator - too bad it doesnt have a good ice maker. There needs to be a recall.

Samsung microwave stopped working exactly 2 years and 1 month from purchase. Above stove higher end model. Called Samsung, told me warranty was over by 1 month. So sorry.. I found out that my state has a 4-year warranty law. Samsung finally sent someone to replace door...Worked great until 5 months later when heating food and then this rattling metal noise started and now no longer can use this microwave anymore...Will not EVER purchase another Samsung microwave again.... Beautiful model but not worth the dollars we spent for it in the fall of 2017...Not even 3 years old...

SMH9187b microwave - SE error code appeared on this two-year-old unit. I followed the troubleshooting instructions with no results. I had their authorized service tech come out, cost $85, to the house. He said we needed a new control panel, $280. I said, Thats too expensive. Whoops, he found a loose wire. It worked fine for two days then the SE code reappeared. Were seniors so this thing is not abused. Looking online, it seems this unit has many other unhappy owners. It seems to me this may be related to the prior recall.

I have read all of these current complaints and issues with Samsung Refrigerators, I feel bad for all of these consumers. There is something you can do to get somewhat reimbursed. I can say I purchased the 3 year warranty and was glad. After 15 months the Refrigerator froze and stopped the cooling fan. Took 11 days to get parts to have it repaired. Then after the first repair a second incident occurred when the freezing happened under the meat department drawer a week after it was fixed. Had to have a tech come out a second time.Finally they sent me a refund for the purchase price of the refrigerator. That was Asurion did, they were the warranty plan from the Home Depot. If you have a food loss issue you are eligible for up to $300 refund for each occurrence. This did happen twice. It froze and wasted my wifes Insulin 2 times. I was not reimbursed the full amount but I received 2 checks for $300 a piece after filling out the one page application for Food Loss and Medication reimbursement and sending in the repair receipt. Also I did file a complaint with the Better Business Bureau against the Home Depot and Home Depot came through and sent me a $500 gift card for the difference for the loss of the medication and the cost of me buying another refrigerator while I was waiting on this one to be repaired.I also filed a complaint with the BBB against Samsung and twice someone from the Office of the President from Samsung called me and said there was nothing that could be done. So whatever, they need a national recall on their products especially the black stainless refrigerators. So with a little perseverance you can get some remedy out of this bad situation. The Better Business Bureau complaint against the Home Depot really helped and the Home Depot Asurion extended warranty plan really helped also. Complaining to Samsung was useless but now the Complaint is in there and the more in there hopefully will help someone else not make this bad decision of a Samsung Refrigerator.

Our Samsung Nightmare!! Saturday November 23, 2019 Michelle of Forest Grove, OR (You are not alone). My family and I also experienced the same oven catching on fire. We did have to call the fire department. We have spent at least $300.00 eating out and another $300.00 trying to get the smoke out of our home. We adopted a sibling group of (4). December 2016 our 10 year old oven went out. Having a new family we decided to purchase an entire new set of Samsung stainless steel kitchen products. The refrigerator has been a nightmare ice maker leaks never makes ice, (we consistently have a towel in the water tray) the dishwasher will often stop draining we re-run, the Microwave door sticks, however now that the oven caught fire the bottom of the microwave is burned. Lastly we are thankful we were home because our kiddos would not have been able to control fire, while the fire department was in transit. I will never invest in another Samsung Product. Samsung Customer Service line is sad. We spent Thanksgiving getting food from my neighbors and friends. When guest walk-in our home, they say your appliances are beautiful. What looks Good is not always Good. /Users/princess/Desktop/IMG_1085.jpg. /Users/princess/Desktop/IMG_1083.jpg.

Samsung microwave SMH9187B - Microwave goes on for maybe a second, then loses power for a couple of seconds, then gets power again and clock has to be reset, etc. When it shuts itself off, there is an audible click in the control pad, at which time it dies... much like a circuit breaker tripping. The ribbon was stuck to itself and I separated it. Also I have tried cleaning all contacts, etc. and it does not help. Probably 2 years ago I had the control board replaced. Samsung actually covered the cost. Not sure now though. What a piece of garbage!

I bought a new Samsung Stainless Steel Range in November 2011. I was away for 3 years and the stove was hardly used. Just got home and was cooking for about two months. It seems to have a problem heating the oven and cooking a small chicken takes much too long. Burned on the top and undercooked below. But the MAJOR issue was my exploding cooktop. I was sitting in the living room. I had just warmed my soup and had turned the cooktop off. I then heard a major explosion... like a gun going off in the kitchen. The cooktop had completely shattered. There was nothing on the stove thank goodness and no glass was projected into the room but it really scared me. I know from reading the other complaints I share customer experiences of poor quality and feeling afraid of your stove. I also know they will tell me the stove is past its warranty. I wont even try. It was defective with only 7 months of real use. Built in obsolescence is alive and well with Samsung.

Refrigerator was leaking sheets of ice under freezer for months. Samsung kept having us try different things to resolve the problem. I was trying to cooperate but Samsung should have replaced the refrigerator. I was repeatedly pulling out sheets of ice. 2 months after the one-yr warranty expired, we woke up to a flood thru our kitchen wall behind the refrigerator to our dining room. $1200.00 in damages we had to pay. Samsung promised they would honor the warranty because it was a continuing problem. After poor customer service, disorganization, and six months of grief, they then said no they would not even cover $400.00 of the damage. We will never buy another Samsung appliance. Very sad. The refrigerators are faulty and too risky to have in the home.

I have water running out of my ice maker like a water fall. This fridge is two years old. I was told that there was a sensor problem. REALLY. You cant make a product that lasts more than 2 years. After reading other reviews that have the same problem I would think Samsung would admit that they have a defect in their product. Consumers beware...

I purchased a Samsung stove and Samsung refrigerator on November 25th. The stove was on back order, so I would have to wait until January 7th for delivery. The 7th came and no one showed up. No phone call. Nothing. I call and get their customer service. The delivery has been changed to the 13th because the stove was on back order. They reset the delivery date without contacting me. I told them I could not take delivery on that date and they should have contacted me on what date would be good for me. I made the date for the 15th instead. Today is the 15th and I called early in the morning to make sure they were coming. They again changed the date to the 22th. When I complained to them that they make dates and do not honor them, the customer service operator just said I am just the messenger and there is nothing I can do. I asked for a manager but the manager was too busy and could not talk to me. They would call me back. They never did. I called back and finally got a manager. There was no offer of help. No offering to make this right. They blew me off. I asked them at least deliver the refrigerator but they said if they gave me the refrigerator then my stove order would be cancelled. There was no customer service at this company. I will never buy another Samsung product again. I am sorry I bought this one.

Samsung refrigerator was decently priced but I guess you get what you pay for. Ice maker has been acting up lately working when it wants to. In the freezer it has a leak what is frozen in bottom drawer of the freezer.

Fridge - weve had problems from the start. Samsung has sent local technicians to fix it 5-6 times now, including the main computer board and the compressor (twice). The last time the tech came, he said he doesnt know what else to do, and recommends it be replaced. Samsung has denied this and says it is repairable. So we are stuck between Samsung saying its fixable and the tech saying he doesnt know what to do. THIS IS HOW WARRANTIES WORK???I have been patient for six months trying to deal with this, but Im done. I am telling everyone I know to never buy a Samsung appliance ever again. Oh, and last week our dishwasher broke. We bought it just under a year ago, but they dont even read emails. I clearly explained that 06-10-2014 meant OCTOBER 6th, and NOT June 10. But they didnt even read the email I sent with the receipt and simply denied the claim, so now Im having to deal with that. Every single miscommunication costs a week in terms of getting repairs done in a timely fashion. Oh, and if Samsung EVER tells you they will call you back in 24 hours, DO NOT believe it. They have told us that 5-7 times during these processes and never once did they do so.

Thinking about buying a Samsung refrigerator think again, Question is - What is Samsung doing about the frozen drain line issue? Do you think that a customer wants a defective product? I dont want to defrost my system every so-often, plus with the Samsung name youd think they would do something. Im almost 4 hours in working basically for Samsung... BS! Contacted Samsung customer service and get what I expected, nowhere.. The customer service rep said this is a unknown issue, https://www.samsung.com/in/support/home-appliances/resolving-drainage-issues-in-samsung-refrigerators/. So, I sent that link to customer service rep... Then was told its out of warranty. Yea, I know I only have it for 1 1/2 year and have learned that I will be repeating this process about every 1-2 years. Luckily, I am a handy person and do not need a service call. If you have a Samsung refrigerator plan on a defrost cycle every couple years when water pools up under the tray thats a good sign to start eating up the food.. Then plan a weekend to shut it down.... What I learned is to stay to the basics. A simple refrigerator without all the crap, ice trays work fine, the sink for water and 2 doors. Oh and that smug free door. Yeah, wanna see a picture it aint smug free and its dame hard to clean it off too.. Venting over!

Bought this dishwasher 7 months ago and began getting error code 5C (clogged drain). I completed the troubleshooting per manual, found no clog, called Samsung for warranty service. One hour and a half wait so I set up call back. Agent called back, said she was not in dishwasher dept. and sent me back to call back and disconnected me. Set up another call back, same thing, since I purchased it from Costco I am returning it and buying a different brand, this is by far the worst service I have ever had...NO MORE SAMSUNG ANYTHING.

Model Number : RSG257AARS/XAA. Serial Number : B11643ADC00137X. The ice maker flap keeps banging back and forth and no one can fix it. The fridge is out of warranty. I tried to one of their authorized repair people, by the time he got to me he was no longer associated with them. He said the problem was a short in the electrical wiring and he does not fix that.I went back to Samsung. They agreed to pay for any parts and sent me to another supposedly authorized repair person. That person said I still had to pay him shipping on parts. Samsung said that was not correct and after they talked to this person Samsung said he he not have even credit to do the work and they would find someone else.Today I got a call and email stating that Samsung would no longer help me because they have no authorized repair person available to help me. Basically I was told luck lady. Dont buy any Samsung products. They have a very bad warranty and it is impossible to find an authorized repair service. Their customer service lie again and again and again.

I will never buy a Samsung refrigerator (RS25H5111). Bought new at Lowes and it has been nothing but a problem from day 1 in the short 3 months I have had it. Fan in rear freezes up and is noisy, they replaced, lasted 2 weeks now same problem. Ice maker works randomly, will make ice for a week or 2 then just stop, water accumulates in the drawers. Dont waste your money. Dont buy Samsung!

From the first day it was installed, the door does not close properly. At the top it is out by 1/2 inch and only closes properly when the self-cleaning oven feature is used. Its like there are no springs to pull it in like other ovens that we have owned. Poor design or poor assembly. Dont know???

Purchased the refrigerator recently. Samsung has been out numerous times and cant repair it. The problems seem to change with each tech and with each phone call. I get different reasons why it doesnt work correctly. Last outsider tech rep stated it was the smart app in the refrigerator has a problem. Samsung does not live up to its advertising or product warranty. Would not recommend Samsung to my worst enemy. In the advertising it states Stream music and videos, and watch your Samsung TV directly on your Family Hub... Also bought a new Samsung TV and they are not compatible. So states some Samsung reps. Others say that it should work. Spent a lot of money on garbage, in my opinion.

I bought a French door refrigerator in Nov of 2013. In October of 2014 I notice a large amount of water accumulating under the vegetable drawers. I sopped it and didnt think too much about it. After 3 more months, not only was it under the drawers but in them. I called Samsung and they told me after a year, it had to be under an extended warranty. I have a home warranty which I called in April, was told the fan burned out. It took 9 weeks for the part to come in and another 3.5 to get the repairman back out. It is fixed BUT I was told the water problem will come back as Samsung has a running problem with this happening. I will NEVER buy another Samsung appliance and Im telling anyone that will listen what JUNK they are selling to us.

Dishwasher doesnt clean dishes. Also had fridge. Over $2000 freezer froze so bad it wouldnt open anymore. Finally recd voucher for new fridge. Bought a Frigidaire. Works great. Refund after buying fridge: $900. They need to stick to electronics.

We purchased our Samsung mini split air conditioner not even 3 years ago. The first summer it was in they had to replace the communication wire so the inside unit would work. The second summer it had a leaky valve so they had to recharge it and we havent even started our third summer and the fan motor inside the head needed to be replaced. They ordered the new motor and installed it, now both circuit boards are fried. Samsung is not willing to stand behind the product and said it isnt their product, was made by someone else, even though their name is on it and passed the buck onto a third party. Said we need to schedule an onsite visit for the unit to be looked at. Samsung informed us this would take 2-3 weeks to be arranged. Considering all the issues we have had since day 1, this is not very acceptable customer service. I would not recommend this or any other Samsung items to people based on this interaction with them!

I had a problem to open the buttom drawer of the freezer section of my new refrigerator from the beginning and went back to Sears and was told to lift the drawer up more, that did not help. After month and months of trying to open that drawer I finally ripped it out and actually injured my hand. I then called the SAMSUNG company and they told me they will send somebody they work with in Valrico, Florida. I asked them if they do not have somebody familiar with this type of fridge problem closer to my home in Bradenton, Florida and I was told NO. A repairman came, unscrewed and screwed back again the FREEZER COVER DART SEAL and also told methat the digital display should be replaced. (The digital display is fine, except on the zero degree 0 there is a small piece not lit up). I removed a big amount of ice under the buttom drawer and the repair man a small part. BUT, my problem is NOT taken care of, I still cannot open the buttom drawer and ice on the back is still accumulating and for that service which did not accomplish anything I had to pay $90.I sent an e-mail to Samsung but I am still waiting to hear from them again...I will today try to call them again but I seem to get somebody overseas on the phone and they are just telling me that my warranty has run out although when I bought the refrigerator I was told I have a 5 year warranty on the appliance.

My daughter bought a French Door Samsung refrigerator. Paid almost $2000 for it. Had this appliance 3 months. Freezer stopped working. Call Home Depot, where she bought it from, told to call Samsung. Thus started the nightmare. She had to go through all kind so stuff Is the item level? Unplug it, wait. Nothing worked. Okay, call this repair company. Did that. 4 days later a repairman came to look at it. Found 2 other things wrong with this new machine. He told her this is happening on all the Samsungs like this one. The company knows about it and could not care less. Soooo he orders the 3 parts. 5 days later he comes out and fixes it. Nope, now it is totally not working. Freezer is at 62 degrees and ice-maker shoots out water. No ice. Give it 23 hours, he said. Called the repair-shop. They put her on hold and will not answer. So wrong on so many levels. He even told me as I was there when he came he would have to add a line of sealant under the ice maker that was a design flaw of this unit.

Bought a Samsung Refrigerator 6 years ago. We have had nothing but problems with it and to top it off Samsung Customer Service is a joke. I have spent my day trying to get someone to just help me get in touch with a repairman. 1st call to Samsung today tried to convince me that I had set the refrigerator to the wrong setting (didnt touch it). 2nd call to Samsung gave me a number to call to set up a time for a repairman to come. I was told it would be quicker if I made my own appointment. I called the number that I was given, waited on the line for 25 minutes, and the first question I was asked was what state I was in. (That should have been a red flag.) The person on the other end asked for serial number and everything else you can imagine about my refrigerator. After I gave her my zip code she proceeded to tell me that Samsung doesnt service in my area. Really? Well they sure sell in my area. Tonight my husband pulled the refrigerator out of the wall and recycled the power. All of a sudden water was all over the place. We have unloaded the freezer and refrigerator and I will be buying another tomorrow. I had this 6 year old refrigerator serviced last year with a bill of over $300.00. It was horrible trying to get someone to work on it. I will not EVER buy another Samsung product. I have two friends remodeling their kitchens and believe me I am spreading the word. Samsung is a poor product all the way around and so is their customer service. I cant get this product out of my house quick enough. Samsung, thanks for nothing!!!

We recently purchased all new appliances for our new home. The three door counter depth model was delivered & installed by our dealer. We quickly noticedthat the refrigerator doors were sweating. Over three days I had contact with Samsung Customer service three times and a service representative once. Total time spent telling my story over and over again to people I had difficulty understanding amounted to about 2 hours. I finally became so angry that nothing was being accomplished that I told the lady I was going to hang up and let her figure out what was happening to my service request & call me back...and, if I did not hear back from her in a reasonable time period I was going to return this abomination. I did not hear from her.I have contacted my dealer and am returning this and will NEVER again purchase a Samsung product. Having been in a manufacturing/consumer product company for over 40 years I know world class customer service. Samsung doesnt gave a clue! Not sure how they continue to sell consumer products with such pitiful follow up.

Do not buy their products, today they are of very poor quality and this company does not honor the guarantee of any of its products. I have many of their products (refrigerator, TV, telephones, tablets, washing machine, etc. I used to be this brand name fan until their products begun to break and the company do not honor the warranties). I got rid of the phones a couple of years ago due to software issues. I have been able to return the televisions thanks to the return policy of some stores, the refrigerator has problems with the ice maker and no matter how many people complain, they do not change the ice maker, nor do they repair it and they do not stop putting that problematic ice maker in the new equipments (if you make some research the company has been sued for the ice maker they put on the refrigerators), they dont care about customers once they have bought their products. If their products were good, you wouldnt have to worry about good customer service, but thats not the case. Their current products from about 5 years ago until now are of very poor quality, my washing machine (2 years old) has rusted all the edge where the bleach is poured and recently the motor broke and guess what? Precisely the engine has a 10-year warranty, at least on paper, but not really, they do not guarantee what was promised. First because of COVID-19 they did not have the staff to go to my house to diagnose the washing machine, that today they make this appliances with so much technology that the only thing they do not do is talk, but this machine shows you a code of the problem it has, this company do not care that the washing machine will show a code that means the engine is broken, they want a technician to diagnose it, a technician who they dont have, so they forced me to pay another company to have a technician come to diagnose the washer machine, a diagnosis that cost me $89.00.I sent them the invoice and they didn’t repair the engine anyway. They say they only pay for the part, not the labor, that I have to pay for the repair and send them the receipt for them to reimburse me for the cost of the part. If they warranty, the part they should send me the motor so I will take care of the labor with any company. They have not reimbursed me the $89.00 that they made me spend on diagnostic, although the washing machine said that the motor was broken and am I going to believe that they are going to reimburse me a part (motor) after this? This has been going on for 9 months since August 2020. They are worthless, unreliable, scammers, do not buy their products, any of their products soon or later will have issues and they will not honor the warranty. Do not become one of the victims of this HUGE SCAMMER COMPANY that take your money with warranties promises, and because their products are poor quality you will need the warranty, warranty that they are not willing to fulfill, they will find any excuse for not honor the warranty. Do not say you were not advising!! Be wise, save your money!!

This Samsung Ref. RSA1NTIS 19.4 CU FT we bought 9/30/2012 at SM Appliance Center NE-The Block broke down even before it reached 1 year. Defrosting in a day or 2 after its plugged in. It has been out of order since Oct 2013 up to this day. Countless of frozen goods spoiled every time the service technician plugs it & claims the parts are good. Parts replaced, repaired repeatedly, technician even asked us to buy gadget to guard power fluctuations but to no avail. Been servicing the unit for almost 7 months & technicians says its functioning okay. I bought a ref/freezer. But its not freezing even when set to power freeze.Lost track of the countless times we called up the Service Center, Samsung main office & SM Appliance NE-The Block, not to mention my personal appearances to personally lodge my complaints, but until now Samsung Ref. remains a trash. The floodings in our floor after sometime every time it is plugged, the money put to waste for spoiled foods, the days I have to go on leave or the days my nephew have to absent himself from school waiting for the technician to come, the emotional stress this ref. had brought the entire family esp. to me & my husband abroad who had been helping me to call Samsung, these among other things brought nightmare to our otherwise peaceful living. No functional ref. for 7 months & counting...

I bought my Samsung fridge 5 years ago and it started making horrible noises and then stopped cooling. I called numerous repair companies, 2 stated that they dont work on Samsung/LG and one reported, thats about how long they last. 5 years for a major appliance? The repairman that came out replaced the fan motor, but I have had more problems since the $400 motor was replaced. Fridge is still not cooling; which was my original complaint. Customer service sucks. Dont buy a Samsung appliance!

Bought brand new Samsung electric range in summer 2016. Immediately noticed loud clicks when oven was on, oven makes 6-7 loud clicks per minute. Called Samsung for warranty service. Samsung refused to dispatch a technician unless I agreed to pay for the call BECAUSE its normal! Thats right, making approx 400 loud clicks per hour is NORMAL. This is the worst appliance and service I have ever experienced. Called HD and they said theres nothing we can do. Went to HD store and played them a video I took of my new Samsung range. Every HD employee said thats NOT normal BUT youre stuck with it, theres nothing HD can do! I hate my brand new Samsung range. We bought 4 appliances that day, thank goodness only one appliance was Samsung garbage. Avoid ALL Samsung appliances. I will never buy a Samsung product of any kind! Samsung simply declares all design flaws normal and avoids any responsibility. Samsung is a despicable company, please avoid Samsung products.

I purchased a Samsung OTC Microwave, model # ME18H704SFS in Sept. 2016 from Home Depot. On Nov. 13, 2017, the Magnetron gave up. Samsung repairman told me it would cost $280 on top of the $109.00 I paid for him to come out. It cost me $455.64 to have this microwave installed last year. Now this. I will NEVER EVER BUY ANYTHING FROM SAMSUNG.I am so angry as to how a company can be allowed to sell such cheaply made appliances and cheat consumers out of their hard earned money. This just seems unfair. Samsung has to be aware of this problem and yet they continue to sell the units with the same problem. Of course, they are of no help when you call. This magnetron is clearly a problem based on the reviews I have now read. Wish I had read them before purchasing my unit. I would not have bought the WORTHLESS microwave. I had an old GE microwave that I used for 10 years before it gave up and I replaced it. Never had any problems with that microwave. Now you purchase what appears to be a good microwave and this appliance is a TOTALLY WORTHLESS PIECE OF JUNK.

I purchased a stove from Home Depot on 10/15/2014, today is 01/13/15. As of today I have been denied a claim for the glass top that chipped and the inner glass that broke while I was cleaning the oven. So to my surprise I called for service and replacement of glass top and inner glass and was told that it was denied for personal damage. Its amazing how you can spend $700 on a stove that didnt last for 3 months. My other stove which was a Kitchenaid was 10 years old before the inner glass broke meanwhile the glass top never broke and it still works perfectly. I will never purchase a samsung stove again.

I have bought Samsung refrigerator model RT37K3763S. This so called refrigerator cost me 37750 K in year 2016. Only first few days it worked fine. Then Ive started accumulating everywhere in freezer, its ducts and cooling for lower section gone. They changed the door in first few months. Now its one year and out of warranty.I have same complaint after every 15 days. Standard answer is shut it down for 24 hrs... Then someone comes and changes the sensor... Someone comes and fixes the gasket... I have got loads of food wasted because this fridge just stops cooling after every few days. Multiple complaints with Samsung. They are not ready to accept that its a faulty product. I feel completely cheated with this product and service. The company doesnt even know what the root cause of this issue is... Very poor service.

Worst stove range, and worse part is that Samsung wont do anything, the grills are made out of cheap materials and Samsung knows but they try and make you believe that you dont know how to clean them, plus the grease bakes on the grill and wont clean.

Bought new fridge (Samsung side by side refrigerator model # rsg307aars) in 2012. Ice maker would not dispense ice. Called Samsung. They sent repair people 3 different times and was unable to fix problem. Told them I wanted a new unit. They delivered new unit. It had the same problem. Unit had a one year warranty. When they brought new unit that was part of the original warranty of the first unit, when that one year is up, Samsung could care less about you or what you bought. I would not recommend Samsung to anyone. Pos!!!!

Got fed up with having to take the back panel off the freezer to de-ice the fan and eventually all the coils. It got to the point where we were having to do this every couple months with a fridge that was less than 5 years old. Had issues with a TV, that ended up getting replaced by the store - NOT Samsung. Now getting an --SE-- error on the over the range microwave (manufactured Feb 2010). Unfortunately the house we bought exactly 1 year ago has all Samsung appliances that were manufactured in 2010. Of course our home warranty just expired - wondering how long before well have to replace every single appliance in the kitchen. Guessing in will likely be in the next year. Their products are cheaply made and not made to last. Silly me, thinking appliances should last more than 5 years... Will NEVER buy another Samsung! EVER!!

My fridge is only a little over a yr old and ice maker has gone out and cannot adjust freezer temperature. Everything is frozen solid! And when I changed water filter, water came out and flooded kitchen. Cost to repair is about $500. 00. Ill NEVER buy a Samsung product again--buyers beware.

I purchased model #RF25HMEDBSR in 2015. To date Ive had to have it serviced three times at a cost to me of $900. I have been waiting since July 27 for more repairs for the same issues and they cant get anyone to do my repair until Aug 27. The ice maker and cooling issues are defects that have been around since 2006. Samsungs customer service is horrible! They have been giving some refunds for their faulty refrigerators but it can take months of waiting and countless hour on the phone with them, if you can get to a human. I love the design of this unit but having to pay $900 in service fees is unacceptable. Avoid at all costs!!!

DO NOT BUY FROM SAMSUNG. What a horrible piece of crap from a reliability perspective. Love the design and layout but... The icemaker starting leaking water, the fridge is 18 months old and I know it is out of warranty so I called a repairman (a trusted friend). He came to the house and said oh yeah I service Samsungs for this issue all the time, at least 5 or so a week. The icemaker and the auger unit needed to be replaced, $755, WHAT almost half the price I paid for the fridge itself. I looked online and the parts are over $400 at the cheapest place. I called Samsung and they said it is out of warranty and would not do anything to make me happy. I would call this a defect if the component is failing in less than 2 years, which according to my buddy he sees all of the time but what does Samsung care they are making a killing on repair parts on fridges that are less than 2 years old. I will never buy another product from this company and I suggest you dont either, complete junk.

I purchased a new Samsung microwave/convection oven to mount over my stove about a year and a half ago. Within a month, the touch pad started acting up. Fan and light would come on by themselves. Touch panel would not work. Samsung, via Lowes, was notified, and had the touch pad replaced twice in the next 6 months. The last time, the service technician said that Samsung was aware that particular style of touch panel had a problem in areas where a lot of steam or moisture could be generated. If a microwave over a stove doesnt see a lot of steam, I dont know what will! So, it kept going out. They finally replaced the entire unit about 5 months ago. Now that one is acting up the same way. Wake up in the morning and the stove light and exhaust fan are running on high, and the touch panel is non-responsive. I have to go to the basement and throw the breaker to reset it. This is very aggravating. I am very dissatisfied, and think Samsung should give me a completely new model that works. I will never buy another Samsung microwave oven.

Refrigerator part freezing up. Water in the crispers. Food and milk spoiling. Had it for a little over a year and a half. Called the company I bought it from. They are going to see what they can do. Might be under warranty.

After reading the articles on here I realize I am not alone in realizing my high end dishwasher is a piece of expensive junk. The only washing I got done was the washing that my bank account took. Barely had it a year and getting a non stop LE code. Pulled the unit out and there is no leak anywhere that I can find. I was silly and did not buy an extended warranty as I thought I bought a quality product, never again. I refuse to pay anyone to repair it and have it fail again. I will buy another one but I promise I will not buy anything with the name Samsung on any item. The joke on me is I replaced a working one that was noisy for this high end quiet one. Yup....cant hear any noise coming from it.

We bought a Samsung model RF28HFEDBSR refrigerator through Home Depot for the princely sum of $ 2400.00, in May 2014. From day one the unit has made a super annoying, loud buzzing noise when the refrigerator part cools. We contacted Samsung repair and the operator had us hold the phone near the refrigerator so she could hear the noise. Wow, that doesnt sound right!, she said. Samsung sent a repairman from Willowset TV who arrived 3 hours late. He said the RPMs of the fan were normal but was not competent enough to diagnose the problem. Did I mention he reeked of body odor? Now we lie awake at night listening to a sound like a weed whacker coming from our new refrigerator. We are disgusted, to say the least. Called Samsung again yesterday and they said they would send another repairman. I asked where he was coming from and the operator said, Monterey, you live in California, right? No, I answered. We live in Connecticut, as I have told you three times now.

The only negative is the material used for the vegetable bins. It is very breakable and needs to be of a more durable material. Other than that, it is a great refrigerator!!

I bought a brand new condo with brand new appliances in April 2013. My Samsung freezer broke down twice within the first six months. Samsung sent Totem Appliance to repair problem. A couple of weeks after the one year warranty expired, the same problem occurred. Now Samsung is refusing to fix the problem. I am shocked to know that Samsung is refusing to deal with this recurring breakdown in the freezer. The food thaws completely and then freezes again. I expect Samsung to stand behind their product. It is expensive to replace a refrigerator. It is only one year old. Model# RF197ACRS, Serial #y4d24adc500767b.

We purchased a Samsung fridge model number RF217ACRS on September 19th 2010 from Sears outlet in Connecticut. We have three very small children: a 4-year old, 14-month old and a 2-month old. This past weekend my daughter was getting ice out of the freezer. My 14-month old son walked over to the side. She shut the freezer and my son let out this blood curdling scream. My husband scooped him up and there was blood everywhere. We realized something serious had happened. His finger tip had been cut off. We had to get his finger tip out of the side rail and rush him to the E.R. where he was then transported to the childrens hospital to reattach his finger tip. Unfortunately, his little finger was so small that they could not attach it. It was cut off clean at the joint above his knuckle. His little hand is maimed. It will never look normal. It was incredibly traumatizing for my husband and I. In a million years, we would never think a freezer drawer would pose as a danger in amputating a finger. This is beyond a faulty product. This is encompassing design flaw as well.

This dishwasher makes it difficult to load plates and bowls into the bottom shelf. They slide into guides at an angle, straddling two rows and ending up crooked, requiring constant readjustment. Never encountered that before in any dishwasher. Also sometimes this dishwasher doesnt completely clean dishes, especially if food is dried on, say, between fork tines or on a plate rim. Yuck! Never had that before either. I would never buy this brand again.

We have had our fridge for less than 3 years and our ice maker has had to be repaired 3 times. It broke again and now they say that it is irreparable. The back fan system broke and they offered to pay for parts so we had a tech come out and for some reason, still not sure why, they said they arent going to pay for it. So we bought a $1600 fridge less than 3 years ago, have spent over $800 in repairs. I will NEVER EVER buy a Samsung fridge again. I say RUN from them cause their refrigerators sure dont RUN. What a joke.

Bought a Samsung refrigerator less than two years ago at Sears and it just started leaking water into the bottom drawers. Called service and were told nothing could be done, that this is a common problem with the SAMSUNG refrigerators. The ice maker will not stop making ice. In order to make it stop we have to do it manually. DONT BUY A SAMSUNG REFRIGERATOR. We will make an effort to communicate to as many thousands people as possible (how about making a viral video to show on social media?) that SAMSUNG does not care about customers problems...

I had a new Samsung refrigerator RF220NCTASR delivered July 2, 2014 and it hasnt worked properly from day one. I contacted Home Depot, where I bought it and they advised me I had to deal with Samsung directly. Despite two of Samsungs technician calls and numerous discussions with their Executive Customer Relations (ECR), there is still no resolution today! The refrigerator portion will not get any colder than about 45 deg. F despite the refrigerator being set as cold as it can be (seven blue lights). I have gone as high in their ECR as I can (according to them), with only apologies and broken promises to show. I faxed a letter to Samsung Canadas President on December 1, 2014 but have had no response. Samsung certainly doesnt appear to be capable or willing to resolve this basic warranty issue in a timely fashion.

I am very surprised that Samsung has not had to recall their microwave ovens. All of a sudden the panel shows a code SE or E5 error code. The micro does just not go dead. It starts doing strange things..... constant beeping.... coming on by itself..... blinking lights. These are not old micros. Mine is not even three years old. I called Samsung. They were less than helpful and suggested we call a service center. They ignore the problem and will not even admit that there is a problem. I am done with Samsung Microwaves. Never had a problem with GE!

Five weeks ago the light bulb lens protective cover on the Over the Range microwave shattered and the glass shards were found on the electric range cooktop. The bulb was also burnt out. I ordered a replacement lens and installed it, and I also replaced BOTH bulbs. A few days ago, the same thing happened, but it was more serious. When the protective lens shattered, the pieces of glass fell into our skillet on the range top, and the bulb again was burnt out. We contacted Samsung on their website. They stated that because the warranty had expired, it was up to us to contact a repair person. We disagree. We sent another message.We consider this issue to be a consumer safety issue. Samsung issued us a Ticket Number for further question or concerns when we communicate with Samsung. Ticket Number **. Note: We took pictures but we are having difficulty getting them from our IPad.

We purchased a self cleaning, Samsung stove April 11, 2018 from Trail Appliances in Red Deer, Ab. I have used the self cleaning mode 3 times, & 3 times the C-31 displays after using it & the display panel will not work. The 1st time, I was without an oven for 15 days, the 2nd time, 9 days & am waiting again, for it to be fixed. I was told by 2 people at Trail Appliances, & Brian, from Samsung, to just not use the self cleaning feature. In my opinion, that is like buying a new car, & them telling you to not use the headlights! The salesman certainly did not warn us that all of the brand names who have the self cleaning feature, had issues. Their solution was, that whenever I use the self clean mode, to pull the oven away from the wall 6 & turn the fan on full blast for the duration of the cycle! Even the repairman said that they are a problem. Samsung said they will just keep fixing it until my warranty runs out because there is no problem, & he was very rude to me as he kept raising his voice & was yelling at me. Brian ** from Samsung. My warranty runs out in April, & I am SOL, so dont buy from Samsung!

I was home thank God but I started smelling smoke really strong and checked all over. It was my Samsung microwave burning from the inside. Door closed. Nothing inside. Hadnt even been used for a few days. Not even 1 year old. Had been serviced by Samsung first week. Was told burnt dude.

We purchased our French Door Refrigerator (Model RF4267HABP) Dec./2011 from Lowes Home Improvement. Within the first year we started noticing rust on the front door near the ice maker and the door. The Lowes repairman told us since it was cosmetic it wasnt covered under warranty. We would have to pay a large amount to replace the front door panel. Why do this if they cant fix the problem that is causing the issue? The repairman basically told us to not use the crushed ice option. WHAT? Why own an ice maker if you cant use the crushed ice? They are now telling me that they havent seen this issue in the database so they dont think its an issue.

While cooking hamburgers on my stove, which was only 10 months old, the stovetop shattered and cracked. When I contacted Samsung they sent a technician out 1 week later. He took a picture and based on the picture, Samsung determined the damage to be consumer neglect and voided the manufacturers warranty. I am so unhappy and disillusioned with Samsung and their complete lack of customer service. Please do not buy Samsung appliances. They are a complete waste of money!!!

RF263BEAESR/AA - We bought this fridge less than two years ago. I agree with the other reviews that it is a bit noisy but thats not the worst problem we have. The ice maker is awful! The ice remains in the chute (in the door) and then melts and leaks out of the dispenser! We end up with water dripping down the front as well as inside the fridge, in the door shelves and under the produce drawer. We have to keep a folded paper towel under the dispenser constantly! We also have to open the door and reach inside the ice chute with a small spoon to scoop out whatever left over ice remains there or else it will melt and leak everywhere! HOW can we all start a class action suit?

I purchased my Samsung dishwasher in 2014 from Conns. It was the one with the bar that moves forwards and backwards. The first one started showing an error within 2 days. Samsung sent someone out to look at it and he couldnt repair it. Samsung replaced it with another dishwasher. This one lasted six months before I had my first error issue. It had to do with the pump. The repair guy fixed it and it ran for another six months then had the same error. The repair guy fixed it. Now I have a new error 7E and my repair guy is concerned. The bar has no blockage and the error is still there so now he is having to replace the motor and such. I wish I had known that these dishwashers were so crappy. I wasnt warned by my salesperson, he was just wanting to make a sale. Next time, which I feel will be sooner rather than later I am going to get a different brand. Buyer, beware and do research! Pretty doesnt necessarily make it a great product!

I purchased Samsung fridge two months back and a week after delivery, I noticed a huge ice under the bottom of the drawer and water inside the bottom drawer. I removed the ice and saw the same thing the next day again and every day after that. I called the brick warranty department and they told me to unplug the fridge for 24hrs before a technician comes out to fix the problem. This surprised me as it seems they already know about the problem on fridge and I wonder why they dont fix it before it was sold. I asked them to send me a replacement fridge for the period as the fridge is still on warranty. I have small kids and a day without a fridge is a nightmare. The representative was rude and told me that cant happen and the fridge wont be fixed until I defrost it. Im still trying to solve this issue and I hope there is someone out here who can stop companies like Samsung from taking clients on a rollercoaster once they make a sale. My advice, dont buy Samsung. Period.

I paid $3,200 for a French Door Samsung refrigerator, and at only seven months old, the stainless steel on the door is having discoloration spots. I called Samsung, and they told me that the warranty does not cover cosmetic issues. How does a company charge that much for an appliance and not cover manufacturing defects...if I had been told this before I bought it, I do not think that I would have purchased a Samsung. Shame on Samsung for selling inferior products at a high price and then leaving the consumer on their own when a new appliance looks like crap!!!

In good faith we purchased a Samsung refrigerator in June 2013 from Home Depot. We purchased the extended warranty - we have had use this warranty for repairs over 10 times in under 5 years. On May 5 2018 the entire cooling system failed. I lost a ton of food and had to eat out every day. The repair guy fixed / replaced the cooling system on May 14 2018. Just for the cooling system to fail again on June 1 2018 less than 2 weeks after the fix / repair - this has left me with no freezer and no refrigerator - this unit is now deemed irreparable (it is a sitting duck not working) and I am now left with no way to keep anything cold or frozen while your process takes its sweet time. I have lost over $1000 worth of food and this is not even taking into account the food I need to buy each day for my family just to live, as I cannot keep anything cool or frozen!I was told I need to wait 10-12 days before an RMA is issued from June 5th 2018 - how long after that will it take to get an actual unit! This means I am now 2 months without any way to keep fresh food. I am beyond frustrated. I called today your company on 6/12/2018 just to be told I will receive a refurbished one. Well isnt my new one that was repaired on May 14 2018 considered refurbished? I do not want a refurbished unit. This is so unacceptable as we are suffering not the paper pushers and the approvers. Why does this process take so long? We are out $100 and $100 of dollars in food that we dont have the money to spend so that just means we are going into debt for this hassle. I feel I am being held hostage by your company and slowness to respond. This has been a horrible year with family deaths and now I have to deal with this situation. I have a medical dog who can only eat fresh food due to kidney failure as kibble is too drying for her. So the stress of keeping her alive without cooling is horrid.

Since the freezer is on the bottom I feel it creates water to form or ice depending on the temp at the base of the refrigerator. But the freezer is large enough, has 2 drawers, plenty of space.

This dishwasher has served us very well. It is amazingly quiet and cleans very well. Internal space is very good and allows user to load a generous amount of dishes, silverware, and glassware. I would not hesitate to recommend this unit.

The first thing to go was the defrosting fan made from plastic too small to handle the big refrig French doors, that cost me $254.00. The next was the ice maker, another piece of plastic broke, another $254 to get that fixed. Now the refrig is building up ice again which means I will be defrosting my refrig with my hair dryer. I will not purchase a product made by Samsung again. One of the components went in the microwave, I only use it for defrosting and heating water, another wonderful product by Samsung. I understand from the repairman that many parts are being used in many refrigerators. I also own a stove made by Samsung. Im waiting for it to break. When that goes, Ill be buying a product American made.

Ive had my refrigerator quite a few years and every time I clean it I get frustrated. I asked for help before and never got anywhere. My problem is when I pull out to wash either the vegetable or fruit drawer to wash them there is a space in the bottom front of the drawer where garbage accumulates like seeds from peppers or a piece of parsley, etc. and there is no way we can remove the front part of the drawer in order to clean that out. I chatted with Support and I was told there is no way to remove the front part of the drawers to wash. Its my only complaint about my refrigerator. All is well otherwise. I was told my feedback would be forwarded to the Company.

I bought a Samsung Refrigerator about less than a year ago from HHGREGG. About a month ago, the refrigerator became faulty. There was no cooling in the fridge, however the freezer was working fine. The milk and other perishable items were getting spoiled in the fridge. Immediately I contacted Samsung technical support, they made me reduce the fridge temperature, but that did not help in any way. Finally a ticket was generated and it was given to Dependable Services (Samsung contracts with third party to provide repair and maintenance service) to fix the issue. This is where my nightmare started.After great difficulty I was able to get hold of some customer service person in Dependable Service. Finally they gave me a service technician visit date that was about a week away. On the said date, they called me and said the spare parts did not arrive, so the visit was pushed to next week. After a week of finally waiting, again I got a call from the customer service team saying one of the spare parts was there and other was in someone elses truck. Then they postponed the visit for another week. Now again they called me and left a voice mail (I was not reachable). Immediately I called back when I saw the voice mail in the evening. I was told the ticket was cancelled due to no response (they call a single call no reply from customer is a no response for them). I had to call Samsung and had to get another ticket.After all this hassle, finally the technician arrived at home after more than 3 weeks of complaints, back and forth calling. The technician comes home and says he did not have spare parts (the cooling fan had to be replaced) to fix the fridge. I was shocked. They had postponed the repair for more than 3 weeks giving one reason or another saying they were getting parts from Samsung to repair, and here comes the technician without the parts. The whole thing has been a nightmare. I had to call Samsung customer service many times, and they ask me to talk to dependable service. They are giving me a run around. I regret buying a refrigerator from SAMSUNG, THEY HAVE HORRIBLE CUSTOMER SERVICE. I am without refrigerator for more than a month now... I would never ever buy any Samsung product ever in my life. I learnt my lesson, will stay away from the name SAMSUNG.

I purchased two Samsung ranges in 2012 for my small cafe. I just wanted them for baking. I know any commercial use would void the warranty, but I believed I would get several good years out of the ovens for a 1200 dollar range. One night that winter 2012/2013 I was sitting at the counter late at night doing bookkeeping. I was baking at about 400-425 degrees, when I heard a loud pop and saw one of the ranges on fire in the rear. I grabbed the fire extinguisher and started putting out the flames when I realized these being electric just pulling the plug would probably solve the problem… I did, and the fire went out (I did have an awful mess of chemicals to clean up). I researched the problem on the internet and found this to be a common problem with Samsung ranges. I was and still am mad. For a large corporation to put such junk for sale, I am incredulous. Ive let the thing sit for almost a year, and am going to finally call someone to give me an estimate to fix, so I can fix or junk. I tell everyone I come in contact with not to buy Samsung anything. The other range is still used never over 350 degrees.

We replaced all of our appliances with Samsung at the same time, this Fridge is the biggest pile of trash, ice maker never works, the cooling coils in the back freeze up, the compressor rattles, and it make Whooing sounds like an owl. When it had a “warranty” even that was a joke, there was always an excuse as to why it was “normal” or a “fix wasn’t available”. Needless to say, and it’s not like they care about one customer anyway, I would never buy this brand again or any brand associated with it.

There is a severe design flaw in Samsung refrigerators. They freeze up with ice in the back panel every 5-7 months requiring complete removal and 24 hour thawing. Samsung is also unresponsive with no customer service. For a really good view, Google removing the rear panel of a Samsung refrigerator. Then watch the YOUTube video. Then you will know what a disappointment it is to own a $2500 refrigerator that is less than 3 years old.

We remodeled our entire kitchen - floor to ceiling. We went to get appliances from Lowes. I liked the looks of all the Samsung, and the blue lights. We have had nothing but problems with the dishwasher. It been repaired 5 times already. One repairman came to fix and ran the dishwasher to hear noise and dumped dishwasher all over my floors and they needed towels to clean up the mess. The worst part was it went down into the vents and we couldn’t get it out. So when the heat comes on, it smells bad. They called last week when we had an appt. to look again. They cancelled the appt. after 6pm and before we had 2 calls saying they were coming. They totally inconvenienced us. Where is the point when someone says youve gone through too much and get a recall on this item or Samsung step up and say we will just replace the item?

This French door fridge was bought 2 years ago. First 3 weeks the ice bucket was not properly closing. The ice keeps getting stuck inside thus it would not make any if this is not physically pried out. They replaced the bucket and it was fine. Last week the cooler compartment stopped cooling (loud noise for 3 days that goes away when you open the door then it comes back again once you close it). I woke up that morning. It was just not cold inside so I asked my sister to keep an eye on it (dont know what to think of it since I was rushing to go to work). By the time I came home the temp screen was blinking and my sister said it has been like that all day! I went online, tried to chat with the rep Rose and twice as she tries to give me the transaction number, she gets disconnected! Again, she was back after I went searching and gave me a link that wont open up! It was a technical difficulty she said? It seems like SAMSUNG has technical difficulties everywhere!!!Finally got a young lady on the phone. In short nobody can come until 4 days later so as it was the weekend and my fridge was stocked up with food. I rented another refrigerator from RAC Center. Paid $57.00 for 2 weeks rent in case... The technician came last Tuesday and we were told it was the fan, packed with ICE and that the SENSOR needed to be replaced. It will cost me $222.00 for the $13.56 sensor and the rest for labor fees!! I was told to call if I start to have food wastage but really thats not what I need! I need them to fix their act and by the reviews and complaints here, it seems that this has been going on with their refrigerators. SAMSUNG needs to pay back the customers who has to deal with this ridiculous product!!! I cannot afford a new refrigerator right now. And really, I had the GE one before this, the old conventional no-nonsense fridge that I gave to the men to haul away and boy, my husband blamed me for doing that. That GE had no issues for many years that we had it other than we just wanted a fridge with the ice maker/water dispenser!! Talk about wasting $1900.00 on a SAMSUNG crap!

Will never buy a product made by Samsung ever again. Purchased a fridge 4 years ago and had problems 2 months outside the warranty period. Called Samsung customer service. Was told that we would have to bear the cost ourselves. They will notify the technician and he will call us the same day. 3 days later no contact. Spoke with Samsung again... useless. Fan iced up and fridge stopped being cooled so all food went bad. The technician (we found ourselves) that serviced it said it was a design flaw and he had seen a lot of these problems in Samsung fridges. Samsung have no idea of customer service. Today our fridge finally died - both fridge and freezer too warm. Went out today and had to buy another fridge/freezer..... WILL NEVER RECOMMEND OR EVER BUY SAMSUNG PRODUCTS AGAIN.

We bought a Samsung refrigerator model # RF260BEAESR/AA in November of 2014. It is 2 years 5 months old. I called a repairman because the ice maker was not working and the refrigerator was not cooling below 49 degrees. The repairman said it would need a new motherboard and new ice maker at a total cost of $900. He suggested we scrap it and get a new refrigerator. I will never buy Samsung again. Our new refrigerator is a GE.

Unfortunately made a poor decision in purchasing this refrigerator. Samsung is very good at making excuses for the problems occurring. Too bad so sad. Noise in the back, rattles. Its your water pressure causing that! Ice maker shoots ice all over. Love having to wipe the floor every time I get ice. The settings are for cubed and crushed but good luck getting cubes as the crushed continue to fly. Expensive lesson learned.

The fridge is sold as counter depth but is NOT. The ice maker WILL NOT dispense ice! The shelving and drawers are designed and made in such a way that makes them IMPOSSIBLE to clean and they trap meat juice, spilled whatever, crumbs, etc in crevices that are INACCESSIBLE so you cannot clean them! WORST purchase ever!

Recently purchased from Lowes a Samsung dishwasher (Summer 2018 Model). Original price, 599.00. Had it professionally installed. It is relatively quiet compared to my old one, however it will not dry the dishes. It does have a heating element, but no matter what cycle is on, it will not drain entirely, so when the heating element turns on during the drying cycle, it just heats up the standing rinse water left in the bottom creating a huge amount of steamed rinse water and saturating the dishes. If I hold down the start button for 3 seconds it will magically drain entirely, but manually completes the cycle so drying is off. WET DISHES. I hope the appliance engineers at Samsung go back to R&D school, and definitely need to stay away from Samsung Audio Video electronics. They will surely ruin the only good product in the brand.

I am pretty satisfied overall with my Samsung oven, it feels well built and has given no trouble. Aside from slow preheating I have no major complaints. I like the smart features, telling me when the food is done. Easy Changeability, Oven can be cleaned easily. Design looks very modern.

Went with Samsung given what we thought was a strong brand name, and the fact that the microwave had a sleek contemporary look. After just over a year the vent fan or light will spontaneously kick on. At the same time, the touchpad controls will not respond. We have to wash and basically polish the control panel - which runs along the bottom of the door, in order to regain control of the unit. And just for the record, the door can be spotlessly clean and it will still happen. And as the last couple of months have shown, the incidents are increasing in frequency. Also, if there is any time remaining after use (and no one clears the settings), the microwave will sporadically start to run. Imagine being in bed and having your microwave turn on - or the fan burst on. After reading other reviews I do not feel encouraged to call Samsung and unfortunately I will seek replacement with another manufacturer.

We purchased the Samsung 3 door refrigerator in June of 2015. It started leaking water in July of 2016. Samsungs recommended repair company in our area has been to our home three times. Nothing theyve done has fixed the problem. The water has been turned off and disconnected and the line drained. After three water (or something) is still leaking into the deli drawer and onto the floor. We filed a formal complaint with Samsung last week, the only response weve gotten is that it was received. The guy who left the message said, You know, were a little busy right now. I will never buy another Samsung product. Looking for a class action suit to join, and found this. Stay away from anything Samsung!!

Updated on 06/08/2021: Ive already spent almost $600 on repairs of my Samsung refrigerator and its only two years old. The ice maker needed to be repaired twice. I bought new appliances to avoid frequent repair costs. If thats what you hope for - AVOID SAMSUNG.Original Review: Ive had my refrigerator for less than a year. It is still under warranty and Samsung is dragging its feet on repairing. My one year warranty is up at the end of October. Theyre just coming up with all kind of excuses and no show repair people. Its already been two weeks. Probably will have to pay for what should have been a warranty repair myself. Stay away from Samsung. They dont back their products.

Tried to self clean my oven and smoke came billowing out of it. My whole house filled up with smoke and it wasnt from Grease inside the oven. It was from the back panel. I had to turn off my oven unplug it and Im waiting on a call from Samsung but Im scared to death Im gonna go on fire now because its the wires in the back. I open the oven door and there was no smoke in there. It was all from the back. Everyone that walks in my house said it smells like I had fire. Horrible.

My Samsung refrigerator failed when it was less than two years old. The refrigerator does not get cold enough to prevent food from spoiling. Its only 50 degrees inside. The repair cost is more than half the cost of a replacement. I asked Samsung to help with the cost of the repair. Their representative was rude and did not return calls promptly as promised. I think Samsung thinks that by stalling, they will force me to pay the exorbitant repair costs. Instead, I will buy a Whirlpool refrigerator that is made in the USA. No more cheap Chinese junk for me!

We purchased a Samsung glass cooktop stove. Three months after our purchase the glass top cracked. The crack occurred the second time I used the burner. I noticed the crack the next morning when I went to dust the cooktop. A KitchenAid repair person told us, that this happens occasionally with glass cooktops. Glass can have bubbles, etc... This repair is covered under their warranty. Samsung however considers this physical damage and their warranty does not cover physical damage. Nothing bumped the stove or fell on top of the cooktop. We have had a glass cooktop for twenty years, so it took me a while to understand what this meant.Regardless of what is wrong or if there is a defect in the product that results in physical damage, then it is not warranted. I am amazed that they can get away with this. I will NEVER buy another Samsung product and plan to report this to every consumer protection agency I can reach. This is definitely a buyer beware organization. As another reviewer said, their warranty is useless.

Ive lost food numerous times. Called and have had 6 service call in 2014 alone. Now waiting on a part. I no longer have a refrigerator. It’s a freezer. Have to buy fresh food on a daily basis.

Purchased bottom freezer refrigerator model RF260BEA and 15 months later the freezer stopped working. The service dept set an appt. for me 10 days later. Since it is 3 months out of warranty they will charge $95. When I asked who would be responsible for the $500 of food that will be spoiled in 10 days, they said it was my problem! I have owned 5 refrigerators and never had any problems with them in over 15 years! Tried to complain directly to the company thru computer but no type of communications was available. Very disappointed with the quality of their product and will never buy a Samsung product again. Their service contacts were not at all interested in my problem and their factory service dept response time is not available in a timely manner!

Purchased our refrigerator (RF23HCED) a little over two years ago. Problems right away. So happy we added the five year Service Contract when purchasing. The design of the drawers is such that they are extremely difficult to remove for cleaning. The vegetable drawer has places where dirt gets into but you can’t reach to clean. Gross! And then there are the ice makers. Both have been replaced already. Still the top ice maker barely functions. The serviceman and I are like personal friends. I would NOT recommend this refrigerator! I have purchased several refrigerators in my lifetime. This one had the highest ratings but is the poorest performing model I have owned. Very unhappy with Samsung.

I bought a Samsung four door refrigerator type back in June 2013 at Lowes. A year after, the ice maker started to slow down making cube ice and then completely stopped producing it for just approximately 1 year and 3 months, not to mention on the countless reset I have done just to have ice. It will cost me $200-$300 for the repair and replacement of the unit as what I have been informed by their customer service. I was even told that I should have taken the extended warranty ;-(.... June 2019, the unit completely shutdown as both fridge and freezer were not cooling off anymore. Just 6 years and there goes my hard earned money down the drain. I thought Samsung was supposed to be a good long term household appliance, but turned out to be a BIG disappointment. I WOULD NOT RECOMMEND FOR YALL BUYING THIS SAMSUNG REFRIGERATOR!!!

I have a Samsung French door refrigerator model #rf26vabbp. It is about 6 years old. It constantly freezes up in back. I had technician come out in first year but it was unthawed before they got there and worked again. I called Samsung and their suggestion was to turn off and let unthaw and a technician could come out. I think should be recall because so many of these refrigerators have same problem. I do not think should have to clear refrigerator out every other month to unthaw and fix problem.

Ticket **. My fridge stopped working under warranty and it was diagnosed as a bad compressor & Freon leak. They would fix the compressor the following week, but couldnt fix the Freon leak. So they would return with a new compressor and still not fix the issue? Yes, it was the Samsung policy. I called customer service and complained that I had a client (renter) arriving the following day. After hours on the phone, Samsung relented and offered a full refund. I went out and bought a new fridge. Now a month later, I called asking the status of the refund. They acknowledged they offered a refund, but they rescinded the refund offer stating that I refused the repair. I explained that I did not refuse the repair, I accepted the offer of the refund. After many more hours on the phone, I finally gave up. I do own 2 Samsung refrigerators, 3 televisions and just purchased a new side-by-side washer & dryer. Never again. Their new corporate mantra: Were Samsung - were here to screw with you. I am done with Samsung!

I bought without noticing the reviews Samsung model refrigerator W815217960 on JAN 9th 2018 through online. It came to Home as a serious dent at front door. The person who bring there shows it and I said, No way”. They took it back somewhere and rescheduled 17th? 18th? And 19th? No show up till this time. My guess they are planning to give me the same refrigerator with minor repair or replacing. Because I saw my online account shows item is delivered. I am lucky to say I dont lose my money for buying these type of scrap product. Finally I understand this is not the Home Depot mistakes. In our circle lot of smart people are living to looking into our pocket. So very careful. Before buying something go through reviews.

I have a french door refrigerator, model RF197ACWP, that was purchased 6 years ago. In the past 2 years we have had it worked on for collecting water in the crisper drawers and water and ice on the bottom shelf. We have spent over $600 on repairs and the problem continues. I have read many reviews now with the same issue. Over the past 2 months, through numerous phone calls, I have spent around 4 hours on the phone with Samsung, trying to get some compensation. I have been giving inaccurate information, transferred to the wrong department, hung up on, put on hold and never returned to, been spoken to in a rude way and many other discouraging encounters.It felt as though they were purposefully trying to shake me from pursuing this issue! I have never felt so disrespected by a company. The last thing they told me is that I will be reimbursed part of the cost of the refrigerator, but they have not followed through on any of the steps yet, which they told me would be weeks ago! I am so discouraged by the product and customer service. I guess I will now be looking into signing up for a class action suit or whatever else can be done.

On September 6, 2016 I was heating frozen vegetables in the plastic pouch on a microwave safe plate. When I looked up from the stove, there were flames shooting out the right side of the oven. I opened the door and threw water on them to put them out. Then I unplugged the oven. I called Samsung immediately to report this. I was told I would be contacted by a technician with 24 hours. The repair department did not call me until 2 days later and the earliest appointment available was for Wednesday, September 14. In the meantime I called the electrician to check my electrical outlets and service. Everything is up to code--prover voltage, etc. Now I am waiting for the repair tech to arrive on Wednesday. Very disappointed in this product. It was purchased the end of March this year and is even 6 months old.

It absolutely amazes me that SAMSUNG thinks it is okay for a 4 year old microwave to come on anytime the door is opened. Anyone else see a problem that this is dangerous to our children whom did not realize it was not working properly, so they stuck their hand in the microwave to lay the food on the turntable - all the while the microwave was operating - WITH THE DOOR OPEN??? I have a ticket number, a chat ID number and 2 phone calls from ** from their escalation team. Each of these encounters with their support team showed no concerns nor did they think they were responsible or liable for anything, they will NOT fix my microwave. So, for now I am using my 15 year old Sharp microwave in my garage. I replaced the keypad after 2 years because if you boiled anything on the right side of your stove the vent is not adequate enough nor is the keypad waterproofed so the condensation gets in and shorts it out. The repairman informed me Samsung had since figured this out on the next years model and corrected it, but did they repair my keypad? NO! I suppose I shouldve known better than to think they would care that my microwave comes on as soon as anyone opens the door, they were not concerned in the least! Guess my new 60 inch TV will be a Panasonic, that definitely changed my mind.