I purchased model# SMH1816S a little over two years ago and it just died on me yesterday. Of course, Samsung was no help because the warranty has expired on it. I am very angry and dissatisfied with Samsung products because they have proven to be crap -- and have a comically short shelf life. This breakdown comes only two months on the heels of my Samsung range breaking down and having to be serviced. All of my products were purchased at the same time (microwave, fridge, range) -- now I can look forward to having costly repair bills into the unforeseeable future. Im dreading the inevitable breakdown of my refrigerator soon. As expensive as Samsung appliances are, I just expected for them to last a lot longer before needing servicing -- say maybe 5-10 years. My previous Kenmore products lasted over 10 years without needing repairs. I will definitely not be purchasing anymore Samsung products! And their customer service sucks -- they should honor their products for a lot longer than 1 year. Oh yeah... they offered me a Protection Plus plan for $288 -- I can buy a new microwave for that price!

This dishwasher dw80j7550ug is a real work of crap. I only saw the reviews too late to see how bad it is. It doesnt clean your dishes. It stinks all the time you open it. Even empty. It doesnt dry your dishes. Samsung says open the door to air dry the dishes. I have to rinse the dishes off extra good. I paid 700 dollars for a dishwasher that I practically have to wash the dishes before I put them in it. Air dry my dishes... I might as well wash them and put them on the counter. Samsung sends repairmen out that say everything is working according to their specs. Dont buy this or any Samsung product. They are the lowest rated dishwashers on the market. I wish they would recall them. Thanks.

I am responding to a 12/28/2013 customers input and what he did to service his Samsung Dishwasher. I found his input very useful info as it gave me the confidence to pursue tackling the problem myself. I found the rubber check valve that he mentioned. I did not notice that it was stuck open, but I am assuming it might have been. On my model, DMT800RHS, the valve looks to be removable and replaceable. I did not try to remove it, but I did try to clean the surface with my finger. I also took the opportunity to clean my dishwasher parts thoroughly. There are several areas that trap food particles and eventually the food rots and smells. I will make that regular task from now on as eating food cleaned from an unclean device is as bad as taking a shower in a moldy shower stall... maybe worse. I hope this helps other people out there dealing with this problem.

Microwave Mod # SMH9187st has an enormous amount of people on line with the same problem; in the middle of the night the microwave starts beeping and SE is displayed. Only way to fix it is replace with parts that cost over a hundred $ but afraid to discover new parts may have same defect. Microwave (of course) did not stop working until after the warranty. I have had many microwaves in my life. Never ever has any of them stopped working, only just wanted a better one. Now I am forced to buy a built-in type over 600.00 at home depot because Samsung is JUNK!!!! My wife wanted a Samsung phone until I reminded her of the dead-weight junk in our kitchen. So we went with Iphones. NEVER Samsung!!! !

I have purchased four Samsung appliances within the last four years, and three needed repairs. Microwave, purchased a year and 1/2 ago, needed new keypad which cost $160 repair. My French door refrigerator, purchased four years ago, needed new rear panel and defrost sensor/water build up under deli drawer. This is a common problem we find out. This cost us $185.50 in repair. Front loading washer, purchased three years ago, needed new bellow with repair cost of $137.21. Im very disappointed in Samsung products. I would like someone from Samsung to contact me if there is something they can do to help absorb some of these costs. Do you stand behind your product? I will be building a new home in the near future and will not be considering Samsung appliances.

I purchased the entire black stainless kitchen set Refrigerator, Stove, Dishwasher, and Microwave. After 3 week of use on the stove my wife made corn on the cob, she did her normal way of making the corn of a large pot to boil the corn in. Well some of the water boiled over which is a normal thing that happens when cooking. We didnt think too much of it since we have been cooking on a glass top stove for over ten years with our old Ignis Stove. My wife went to clean the top the next morn and she found where the water boiled over the glass pitted or pop little holes in the top.Samsung is denying our claim say it is do to Wear and Tear. Are you kidding me!!! Wear and Tear. When the appliances came in we found that the freezer pull out door has a small crease in it and had to have this order from the company we purchased the appliances from. Well five weeks later still no replacement door. It is really sad because I have always enjoyed using my other Samsung products and have been buy Samsung for over 36 years now. Well they (Samsung) just lost one of their best customers!!!

Bought a Samsung fridge months ago with the promise of a free vac cleaner and 50 bucks shopping voucher. Till date, nothing in stock. Its a joke.

I would never recommend Samsung products and the customer service is completely lame. I have a Samsung washing machine that had a recall because the drum wobbled so much. It wobbled so much that it loosened a hose and poured water all over my house…. My laundry is on my second level and I have a cat walk that water poured down into my living room and hallway on my first level and ran through my ceiling on my first level and through my walls down to my basement…leaving water spots on my first level ceiling and damaging several ceiling tiles in my finished basement. I didn’t notice all of the damage and the damaged tiles in the basement until months later when I had another issue with the washing machine and Samsung sent a third-party service company out here to repair it. They repaired the machine and left. Unfortunately, the service company called, Unique Repair (who I would never recommend, as they do not stand behind their work) managed to forget to connect the hose, which led to another incident of water pouring from my second level down my first level and through my walls to the basement. Fortunately, I was able to get the service techs back quickly to stop the machine and drain it, although the damage had already been done. We went into the basement; the service tech also taking his own photos. This second time around the water even damaged more basement ceiling tiles and left stains on my first level ceiling.Both companies, the service company and Samsung are trying to put the blame on each other. How lame of Samsung, since it is Samsung’s faulty washing machine, under warranty and Samsung sent the third party out here to represent them. The first time it happened it was solely on Samsung. The second time on the repair company. Either way, somebody should be responsible for the damage caused in my house. I have suggested to both companies that they split it, but they do not respond and or communicate with each other. Samsung does not stand behind their products. I am an innocent consumer that has been extremely inconvenienced twice by this Samsung washing machine and damage caused to my home, and Samsung support has been completely lame. Nonresponsive and not willing to provide any resolution. I would never recommend purchasing from Samsung. The last I spoke to Samsung customer support she was closing my case, I had no previous knowledge that my case was being closed, because it had been two weeks and she wanted me to provide quotes for the repair. During the world crisis going on it was difficult to get someone out here to quote me on the repair. Actually, It was against the law at the time, as nonessential workers would be fined if working during that time. I finally provided her with one quote and waiting to get another, so she would reopen the case, and she has not responded to me. I’ve reached out multiple times with no response. Seriously, what kind of company operates like this? I am a business owner myself and I would never treat my clients/customers this way. I stand behind my work. I’ve had to spend numerous hours dealing with both companies and getting nowhere. When I did nothing to cause this situation. I’m sure they are hoping to wear me down.

I was heart-sick when I read all the horrible reviews for the Samsung refrigerators. I have only had model RS265TDRS for 6 months and it quit cooling 2 days ago. Tried the OnLineChat and was sent by the agent to a Samsung link that extolled how you should NEVER put a thermometer in the refrigerator to see what temp it is. I couldnt believe it. Then I put in a work ticket... and heard NOTHING. As I purchased the extended warranty through Conns the appliance store, they do warranty service as well, and when I heard nothing from Samsung.. I called them. They came out within 48 hours and told me the problem was the plastic cover over the coils, and it would take 3 to 5 business days to get the part. I nearly died. I explained this is my only refrigerator and they didnt seem to care. I agreed and after we plugged up the open spaces around the coils with small strips of quilt batting he left. The cooling element does seem to be working... as the vegetable drawers are 42 degrees... but up on the top shelf it is 60 degrees. How do I know??? I left the horrible thermometer they wanted me to immediately take out... in the unit. Now.... the door is telling me that the refrigerator is 34 degrees... but it is not. I FINALLY got the local service company contact information from them... however... the online chat lady said I had to file a work report with them first and then I could call the repair company directly and give them the work order.So! Lets start a lawsuit.... This is insane... to that poor couple who had been using a cooler for over 30 days... I went online and purchased a small GE fridge that I will keep in the garage... or get one sized for a dorm room... to keep your meds in... I am ready to fight them on this one...

We have a very bad experience with the service of Samsung Refrigerator. It took nearly a week for them to visit our place to check on the complaint made. We had to follow with the service centre every day and request for a call back from the supervisor. The reason for the delay was lockdown. We were already on phase 4 of lockdown and most of the technicians had started moving around. They checked on our refrigerator and was told the problem could be either with the compressor or the inverter board and that they have to place an order for it and it will take 3 days...They finally came after 4 days and they said both and the board had to be replaced. It worked and the technician hardly stepped out and the same problem came up. We tried contacting the technician ..who said he cant come back immediately and he came the following day and said there was a problem with the compressor again... Mind you.. it was a new compressor ...and again they have to place another order and it will take another 3 days. The problem is they will not answer your calls nor will they update you on whats happening. The call center is pathetic. I have been calling them for the last 2 days requesting that we need to speak the supervisor. They say they will arrange for a callback but no one calls. Till now I have not received any call from them. Product may be good but if the service is bad.... We will never want to recommend this brand to anyone... Very poor response and poor service. Higher authorities need to check on this and address this issue immediately especially when there is so much competition. We have been without a refrigerator in this peak summer for nearly 2 weeks now. Dont know how long more we have to wait..??

Purchased a Samsung Gas Range from Home Depot on June 28, 2015. We had the range approximately 6 weeks and the oven in the range wouldnt heat above 150 degrees. We contacted Samsung and asked for a repair. Service technician came out and replaced the circuit board with what I believe was a refurbished board. Not long after this repair we contacted Home Depot and Samsung to let them know that the oven was still not heating correctly. The oven was not reaching the selected cooking temperature. We told Home Depot and the Samsung Customer service we wanted the oven replaced. Home Depot said we had to deal with Samsung. A service technician from Samsung came out again and told us that the oven is calibrated to reach the temperature that we select. In other words, we had to set the oven temp. to 375 for it to heat to 350?We again complained to Home Depot and Samsung and nothing was done to replace the oven, the oven purchased was an $800 oven. Now the oven will not heat past 150 degrees again. We contacted Samsung and they want us to pay for the repair. I explained that the oven never worked as it should from the beginning. Samsung said, Your warranty is up. I said the oven failed on warranty and never worked correctly from day one. We are experiencing the same problem over and over with the oven. I have contacted Samsung at least 4 times and I am getting a run-around. The case Number/Ref Number is **. It is obvious that the oven was a lemon and should have been replaced. If this oven has failed and never worked correctly this problem will continue. This oven should have been replaced. I have contacted Samsung and they will not offer any assistance. The stove is an inferior product. I wish I would have read the reviews for Samsung Gas Ranges. I would not have purchased.

This fridge worked fine for about 2 years then something went haywire. It took Sears five trips to finally send a repair tech who was competent to properly diagnose the problem. The first tech diagnosed the (wrong) problem and charged me $357. That didnt fix it, so a new tech showed up and made a new diagnosis, and ordered another part. It was the wrong part, so another part had to be ordered. In the meantime, I dont have a working refrigerator so bought a 30-year-old $85 beater that does work. Luckily there was room to set it up in the dining area. Sears sent a third tech who said the initial diagnosis was wrong so ordered a new part -- but this tech then said he wouldnt plug the fridge back in because the outlet wasnt grounded. I called an electrician who charged me $75 to say yes it is grounded (which I was pretty sure was the case). Finally a tech showed up and properly diagnosed the problem, at the cost of $272. The tech said Sears would credit my credit card $85 for the difference between the right and wrong parts. Sears has not billed me for the $272 but they also have not refunded me the $85 for the overcharge. I have called them also asking to be reimbursed for these items: the $85 fridge I was forced to buy due to their technicians continued incompetence, $75 for the unneeded electrician service call, $100 that I felt obliged to offer the tenants living in the house to take off their rent because this entire process took two months to find a competent Sears service tech. I will never again buy an appliance from Sears and sure as heck wont call them to service this fridge the next time it has a problem (and Im keeping the $85 beater in the garage just in case).

We purchased a Samsung side by side refrigerator from sears in greenville ohio. Its not going to be 2 years old until august and it quit working! Called Sears repair and it would have cost us 1,100.00 to fix it! Thats only 300. Less than what we paid for it! Repairman told us Samsung was crap! I believe them!!! I or anybody I know will never buy this brand again! And believe me I have shared this on facebook and everybody else I know has shared this too. Thank for selling crappy products! Be proud of yourself!!!

I bought a 22.5 cu ft French door counter-depth (RF23HCEDBSR) in 2015 from Sears. It was first used in November 2015. $3,200 on sale for $2,778. After a little more than a year, the ice maker began freezing (an oxymoron?), requiring that I remove the ice bucket for a few to several days at a time to let the inner works thaw out. This began happening with increasing frequency. Eventually, after 2.4 years I was without ice more often than I was with ice. The Sears repair tech said that the ice maker has a number of design flaws and that Samsung requires that the ice maker be replaced. Replacement cost is $780. This is not a case of a mechanical part wearing out or going bad. This was Samsungs design flaw. A responsible company would take responsibility for the flawed product and replace it without charge. It was poor company decision making when the ice maker was designed and installed, and it is now equally poor company decision for not taking responsibility and replacing the defective product now that the defect has been discovered. Ill report the defect and Samsungs response to my State Attorney Generals consumer protection division since Samsung doesnt seem to respond to individual consumers.

Samsung range ne59j7630ss. The hot surface indicator light on my Samsung range stays on all of the time, even after many hours of not using the range and its cool to touch. I just recently replaced a regulator myself costing $75 as the ON light indicator was not going off and second burner was not turning on. The unit is just 2 year old and each part is costly to be replaced. Dont buy the SAMSUNG Electric range at all.

Poor quality item. Dont waste your money. Multiple problems that never seem to end. I would not accept a new unit... only my money back to purchase another brand. This microwave is a total rip off.

2 years old 28cf french door stopped suddenly 2 weeks before Christmas wasting $600 in food. I called Samsung certified tech and had to pay out of pocket. Then it took them 2 months to replace it with another that is not assembled correctly.

Our less than 2 year-old Samsung refrigerator is a POS. Ice maker either does not make ice or freezes big blocks and jams. Water pools in the crisper drawers and pools under the shelf and freezes. Samsung refuses to acknowledge this problem despite tens of thousands of similar complaints. DO NOT buy any products from these creeps.

I chose to upgrade my kitchen, new cabinets, flooring, ceiling, walls and appliances. Now, my old refrigerator was about 10 years old and I never had one issue with it, I just wanted everything to be stainless steel. I happened to go with the Samsung French door refrigerator because I liked the way it looked and that it was big enough to store a lot of food in the refrigerator, as well as the freezer. If I would have known that I would have half the issues I have with it, I would have never of purchased it. Why would I want to buy it if every other month, it has to be defrosted so much so that I have to store my food at someone elses house because the whole refrigerator/freezer/icemaker shuts down and takes 24 hours to get back to the right temperature. I have been a homeowner for over 18 years and I have never been more disappointed in an appliance as I am with this refrigerator. I paid over 2,000.00 for it and I am so ready to put it out as junk!!!!

Samsung has a two year class action lawsuit against it and has known about its faulty icemakers for YEARS, but it continues to sell refrigerators that cannot be repaired. If you are lucky, your icemaker will work for the year it is under warranty. However, expect within six months after that first year, your icemaker will freeze and require constant thawing by a blowdryer. You can pay $250-$500 for a service fee for the technician to inform you that there is NO repair and NO replacement. Your only option is to continue to thaw the icemaker area with a blowdryer EVERY DAY! RUN, do not walk, RUN as fast as you can from Samsung refrigerators!

The Samsung dishwasher is quiet, large, and does a great job cleaning dishes. As an added bonus, it has an appealing outer appearance. It uses less water than older generation dishwashers and it uses less electricity.

On November 6, 2011 I purchased a Samsung RFG 238AARS refrigerator and an extended warranty. July 2013 it needed a defrost heater and temperature sensor (Evaporation Assembly) due to freezing below the drawer in the freezer. In December 2014 there was a clogged drain and a fan problem causing more freezing in the freezer and refrigerator. In March 20-17 there again was ice build up and the repairman said it was a common problem with Samsung due to duck bills being clogged. Currently the food freezes in the refrigerator and the freezer has problems with the ice maker. Yet, Samsung will not agree to a replacement. The freezer cost 2500.00 and makes noises and freezes below the drawers in the refrigerator and freezer. ITS A LEMON! I owned an Amana for 20 years without one repair to it. Prior to that, I owned a Kenmore without a single repair. I have been on the phone with Samsung many times, and on hold for as long as 45 minutes to no avail. I would NEVER buy a Samsung product again!

Samsung RF-28hdedbsr - WOW! Thought I had done my due diligence before buying this refrigerator but unfortunately I never saw this site. Purchased this appliance for several thousands of dollars in May 2016 and worked fine until July 2017 when ice maker quit functioning properly. The problem is that when ice bucket was full the sensor quit telling the ice maker to stop filling the trays. It just kept filling and dumping ice until unit was so full that it froze up everything. Then like everyone else I had to use hairdryer to unthaw the ice maker compartment. This worked a couple of times but now ice maker has totally quit working. What a POS!Of course out of factory warranty and did not buy extended warranty as every GE, Kenmore, Frigidaire refrigerator I have ever purchased over the last 40 years havent had any problems. Big mistake. NEVER PURCHASE ANY SAMSUNG APPLIANCE again tv, fridge microwave etc. With so many complaints why hasnt some govt agency gotten involved or a class action lawsuit been filed to make Samsung recall or fix this problem as they are obviously selling a defective product.

They refunded the cost of the oven. I had the original receipt.

Works great and QUIET! Easy to load and the controls are simple to use. Looks good (black stainless steel). Seems to be energy efficient and the time to wash a load is comparable to other brands. The price is similar to other higher end dishwashers.

Do not EVER buy a Samsung appliance. I bought a refrigerator in April 2016. Within 5 months both ice makers quit working and a fan motor had to be replaced. 7 months later, the fan motor started making a loud noise again, so I bought the extended warranty. I called for service and was told that they would not come out for a loud noise (it was extremely loud).Finally, both ice makers quit working again and then the freezer quit working. I have spent the last 3 weeks trying to get someone to come fix it. Each time they tell me that someone will call within 24 hours to schedule a visit. Nobody ever does. The 2 companies that they assigned it to refused to do the work. Now they are telling me that they have nobody in the area to do the work.Today I spent an hour on the phone being transferred to wrong departments. Then they started me all over again and tried to assign the work to the same 2 companies that refused to do the service. Im extremely frustrated and will NEVER, EVER, buy another Samsung product. TN has a lemon law, and when this refrigerator goes out again (because I know that it will), I will fight the battle to get my $$ back.

Lets start with rust. Within the first 8 months, the entire front of this stainless, EXPENSIVE refrigerator that I bought at HOME DEPOT, was COVERED in rust spots. Home Depot said to look to the manufacturer warranty. However Samsung wouldnt do ANYTHING because they said that it did not affect functionality. The HECK?! If you bought a brand new car and it was covered with rust within the first year, heck, 3 years, dont you KNOW that the manufacturer would have either replaced or corrected. This brand is for crap. Let go to functionality. The humidity controlled drawers do NOT control humidity. They are CONSTANTLY wet and RUIN the foods placed in them NO MATTER THE SETTING. We have to keep towels in the bottom or take up space with boxes of Arm&Hammer. Ridiculous. The setting print on the drawers has already begun to WASH OFF, yes WASH OFF with just regular wipe downs. This year and a half old fridge looks and functions as if its TEN years old. I cant wait to get rid of it. Maybe Ill buy one of their cell phones and blow it up. The ICE MAKER... Also terrible. The ice doesnt fall evenly or have a guard on the back. So all of the ice falls into the back of the tray. When you open it, a rush of ice falls out the back of the freezer drawer. No idea how much is back there at this point. I suppose Ill have to get it out eventually... Somehow. Smaller inconveniences: The shelves in this fridge are completely white, not clear. So any small jar or other item you have stored in them will never be seen. And will likely be forgotten. Additionally, the glass shelves are not removable like so many other refrigerators. So if you experience a spill, theres no way of getting the substance out of the crevices of the plastic and the glass. I literally hate this refrigerator. Its utterly worthless. And is NOT QUIET. If youre looking to buy a fridge and interested in this one, Ive got one Ill sell ya CHEAP.

Read all of the negative reviews on Samsung refrigerators. They all say the same thing.... Ice maker freezing up, water pooling in and under the meat and vegetable bends, water overflow on the floor, filter light will not go off. Dont just read what is said on this site... Go anywhere on the web. You will see nothing but the same negative reports. Samsung will not recall nor fix the problem. Samsung sent out a service memo to the companies who sell their refrigerator in June of 2015 advising them of existing problems with the refrigerator. Lowes sold me a Samsung refrigerator without telling me about the existing problems or the service memo. Samsung will not stand behind their product. The only way we, as consumers, can fight back is to boycott the company and the stores that sell their products. Consumers are fighting back... There is a class action law suit against Samsung over these faulty refrigerators. The stores who continue to sell Samsung products without telling the customer about existing problems should be sued also.

Exactly a year after purchasing Samsung Microwave Serial 078G7WOKA04932A Model ME18H704SFS it stopped heating food. I wish I would have read the reviews before purchasing. I read a few of reviews with the same problem. There is a for sure definite problem with this microwave model and should be recalled. Samsung will not admit and take responsibility. Sorry for us suckers.

Poor design on my Samsung gas range. The rubber gaskets on the cast iron grates melt. Its a horrible design flaw. Samsung knows this, but wont stand by their product. They told me it is not covered under warranty. Thats BS if you asked me. They are knowingly selling a faulty product and then not claiming any responsibility. Do not buy a Samsung Gas range.

Im sorry, its not like me to even write something negative. However, my family has been poisoned because of Samsungs malfunctioning refrigerator. The digital readout is not accurate in displaying the actual temperature of the refrigerator. Bacteria starts to grow on perishables at any temperature above 40 degrees. Upon me serving food, it read 34. This was while it was under-warranty and all you did was pay for the Parts ha. Since then, this refrigerator has not worked by freezing up once a month at least for the long 6 years Ive owned it. I firmly intend on continuing to get word out regarding this as I am a very experienced enterprise digital marketer. Dont worry, Ill keep the audience within the United States. You poisoned my family, put a band-aid on a broken fridge and it never ever worked properly. Nice job Samsung. Maybe, fridges arent your thing. If you drop that product line, Samsung may even see a spike in revenue as many people and families have been poisoned in the same way and the unanimous audience of Samsung Refrigerator owners will all feel relieved.

2 1/2 years ago we bought all new appliances and unfortunately they are all junk! In 1 year and a day the microwave quit working. The circuit board quit working. Had to have that fixed. The day after Xmas our dryer quit heating! Another repair bill! We were without a dryer for 3 weeks! Today our icemaker quit! It does not make ice nor can we get the icebox off! Now we will have another repair bill for 2-year-old appliances! I am in for getting a class action lawsuit against Samsung!!!

I bought new Samsung refrigerator 192 ltr and just used 7 days. Now got a compressor problem.

Samsung model RF28HMEDBWW-0000. I had this fridge for 5 years 3 months. After 3 years the ice maker froze up and had to be defrosted every 2 weeks. Now the defrost fan is striking a buildup of ice in the fan area and the fridge has to be disassembled ever.

DMT300 Series Dishwasher from Samsung - I absolutely hate my dishwasher. I paid $700 for it and was told by the sales person that they had nothing but good reviews on this particular dishwasher. Ive had it for 4 years and I think it has only been operational for 12 months...drain, water level sensor, washer arms splitting. Just replaced the o-ring in drain housing at a cost of $38 for an o-ring. Now water level sensor is on. You just go through one thing to another. At the time I bought mine, I bought one for my daughter and it is useless also. At least she got about 2 years out of hers. I hope a class action suit develops as I would certainly join.

For the Price of $2200 you can be too proud owner of a piece of crap. Very simple. I bought this fridge in March 2016 by April 2017 here is what started to happen. The bottom ice drawer in the French style does not auto shut off so the ice falls back behind the draw. Then the cooling fan unit behind the back panel Freezes UP. I called them several times over the past year was since it is out of the Manufacturer’s warranty there is nothing we can do. But, I did some research on the fridge and find out there are hundreds of cases on YouTube and online that are experiencing the same problem. When you call Samsung direct and ask about it, they say they have never had a complaint or has anyone called about the fridge. Then I go online and get in the blog where people have actually called and complained. Here is what I know, For your warranty to be covered, you have to have them put in a work order over the phone with a ticket number that they can track. Then, they contact the Samsung Repairman. You can’t use Joe bag of doughnuts. It have to be on their sheet of authorized service partners. The closest one to me was 2 hours away. They gave me the name of the repair place and I called them. When I told the serviceman what I needed, he laughed, not at me but that I was having trouble with a Samsung Fridge. I asked him what he thought. He said he has to fix them all the time because of either Ice Maker or Freezing in the back panel. But Samsung says this doesn’t happen. Anyway, after two service techs and a few dollars and numerous calls to you know who, all I can say is Samsung sucks on their refrigerators and customer service. It’s like yeah, you bought fridge from us and it’s broke after a year and a half. Well, we got our money so don’t care. Someone, Legally need to look into this.

Samsung French Door Refrigerator - Model # RF263BEAESR/AA - BEWARE ----> BAD PRODUCT & BAD CUSTOMER SERVICE ----> SAMSUNG. $2,000 refrigerator with ice maker that has not worked properly since day one. Samsung warranty repaired twice in first year. Ice maker would work for a week or two then frost up and leak water on inside, collect then leak out doors making a mess all over floor. After several frustrating calls to Samsungs resolution department I received another service call outside of warranty (1 year) to replace several parts and defrost element. This did not fix the problem and ice maker frosted up a couple weeks later. Requested service AGAIN and waited 1 month without a response. Finally was told Samsung would not repair or service further and I should contact a service center to pay for another repair. Note: Service techs both told me the icemakers are a HUGE PROBLEM for Samsung. What a freaking joke! Samsung is making a piece of crap and is failing to support and/or correct this. HOPE AN ATTORNEY THAT BUYS ONE OF THEIR BAD REFRIGERATORS FILES A CLASS-ACTION SUIT. UNTIL THEN ------> DO NOT BUY SAMSUNG

I must let you all know that I contacted Samsung Corp. via email and complaint to them about the issue with my less than 2 years old Microwave and luckily, I got a response and apology within two days. They sent a company to pick up the microwave to get the control panel replaced at no cost to me. I am now waiting on my microwave to come back. Its only been a couple of days. They said it would take at least 7 days for them to get the part and bring it back. I am very happy with the way Samsung responded. They even called me back to make sure they picked up the microwave, not to mention all the follow-up emails. I really hope they fix it and it lasts. I suggest you all do the same! Good luck!

I would never recommend Samsung refrigerator. After a year I had no ice maker, I also had ice backup on the back of my refrigerator. Also the temperature gauge was off and my food started spoiling!!! Worst refrigerator ever!!! The customer service is horrible.

Word to the wise.. Never buy kitchen appliances from Sears as they have no service department. Their service work is subbed out to other companies. When you call them for service work you will be talking to someone who sounds like he or she is from Pakistan or Korea. They are extremely expensive and you have to work around their schedule. I have owned a new SAMSUNG Refrigerator for less than five years. We purchased the three-year warranty when we purchased it, but it did us no good as the Refrigerator quit working and couple of months, after the warranty expired. The unit started to make a clicking noise and then it quit cooling. The service guy shows up after going through the circus of getting him out there to tell us that the unit is frozen and he sees this issue quite often. He charges me $225.00 to defrost the frozen motor and he tries to sell me another one year warranty for $300 plus dollars. Its now 13 months later and we are experiencing the same symptoms. The fan motor starts the clicking noise and the unit quits cooling. I called Samsung to let them know what was going on and to see if they help me out because of the lemon that I purchased from them. They were not willing to work with me in any way. I have a KitchenAid refrigerator outside that I have owned for ten plus years and I havent had the first problem with the unit. I am done with the Korean Samsung Products.. Buy American made products!!

I recently bought a Samsung refrigerator not because I needed a refrigerator, but because my wife wanted a Samsung refrigerator. Immediately after getting the refrigerator it started making an irritating noise. A serviceman was sent out, after calling Samsung twice. The service man said the refrigerator needed replaced. Fast forward to two months later. Samsung never calls you back. Four times after many calls each time Samsung approved an exchange. Four times someone called - the only calls Samsung made, to inform us the exchange was being cancelled. Really? It seems their plan is to wear you down. Now I am in the process of filing a complaint to the BBC and the state of California. Save yourself a ton of grief. Buy an LG.

Samsung refrigerator rf217 - Purchased it from Sears along with service contract. Within weeks the veg containers filled with water- have had the repair service here at least 9 times for same issue. Its now near the limit of coverage and the water is still coming into the veg area and icing up. The repair service admits that the Samsung ref is trouble. I will also add that there is a crack in the plastic in the area where the two top doors meet. Can find no cause for this other than poor quality. The issues were the vent blocked so cant breathe. This happened till the entire inside back panel was replaced- build up of frost in freezer told door didnt close properly the- that the ref wasnt balanced enough somewhere. There is a list of excuses. Bottom line Samsung knew of the issue. Just read the booklet that comes with the product and the number of times they mention water build up. Its cheaper for them to rewrite the book than correct the problem.UPDATE ON 05/28/2018: Its near the end of the 5 year service contract - the same problems have never been removed - tipping back replacing fan - wires - back panel etc. The service was here twice this month. Called today. Went through all the repairs for same issue. Sabrina said she would put me on hold then came back. Said she couldnt hear me and hung up -- I called back. Went over everything again with a man this time. He informed me that the tech had to come to repair and if the tech felt it couldnt be fixed then they would replace. Was told I could file a replacement for lost food. I have had it with stalling the ice and water in the veg containers has gone on from the time I bought the thing to present and its still not fixed. Still filling with water ice and rotting the food and now I am told that the tech must attempt to fix the problem before they will replace it. Am fed up with Sears Samsung and the quality of home appliances - doesnt even rate one star. Would rate it a minus if I could so its one star and thats even too much.

I purchased this fridge because it was the best looking fridge on display at Lowes. I know now dont buy something based on looks. We had problems before we ever got it on. The ice maker didnt work on it as soon as we got it moved in. It was still under warranty then so they sent out a repair man to install a whole new freeze door because the ice maker is in the door. Even the repair man said they have more calls on Samsung than any other fridge. FYI, he said that Whirlpool is the best one to buy. We bought the whole kitchen set; hopefully, the rest last a little longer than the fridge. Needless to say, I will never buy Samsung again. Horrible product.

I purchased my microwave in 2010 Serial # J4LVMOSC00753V. After about 2 years I got the infamous 5E error. I found information on the internet as to how to repair it myself. When I opened the front of the unit to access the inside of the control panel, I found that the hot wire connector was melted. I must have been very close to a fire! I replaced the connector and dried the wires to correct the 5E error. The 5E error reappeared again after a few months. I again dried the wires. To keep the story short, the 5E error appeared more and more frequently, until finally it was happening weekly. The unit is now waiting for the junk man to collect it.

I bought a refrigerator three months ago. I never received it. They been promising a refund for two months now and I did not receive anything. Every time I call it’s a new story. So sad a big corporation like this makes people run for their money. Will never buy anything from Samsung again ever????

We have had this range for 4 years and it has operated well. The coating on the bottom of the oven appears to have cracked and rust is forming which I suspect is from self cleaning. Samsung considers this cosmetic and will not cover this. The range still looks like it is new, including the racks. I cant seem to find anything online where this has been an issue with ranges.

We purchased 6 Samsung appliances for two new units before Christmas of 2015 and took delivery in the beginning of February 2016. It is a brand new house, brand new appliances. When we peel the protective film off the door, a dent was discovered. Call Samsung, they quoted us the 48 hour policy which stated that if there was anything wrong cosmetically with the Fridge, it must be reported within 48 hours. This policy was never communicated to us. If this policy is so important, it should have been communicated to us at time of purchase and again at the point of delivery.The fridge was delivered at the end of the day. The plumber that was to install the fridge was on holiday until a week later, we did not want to peel off the protective film until the fridge is installed and move into the proper location. When the film was peeled off there was a dent on the door which was clearly a factory mishap and there is nothing they will do. Extremely frustrating and disappointing with the whole experience.

In April 2010, purchased the Samsung RF267 AEPN refrigerator. Three years later, the refrigerator was making a horrible sound. A few days later, the cooling stopped and we lost all the food in the refrigerator and freezer. Cause? Lots of ice had formed; the fan was hitting it, causing the noise. New evap. fan $256. A few months later, the same thing happened. Today, we are experiencing this same problem, again. This refrigerator is 4 yrs old. Apparently we arent the only ones... What can we do? To start, I will never purchase another Samsung appliance.

Most appliance repair companies refuse to repair Samsung Refrigerator, what a SHOCK! I had no idea. I purchased my Samsung Refrigerator which was priced over $3,000 in 2013 on sale. After just a few months, we walked in the kitchen and saw a puddle of water on the floor. We had a warranty, so this wasnt a big deal. It happened again before the warranty expired. During the last visit, the repairman said it is not a big deal just remove the bottom drawer and remove that layer of ice and that takes care of the problem. The next time our warranty had expired so I did not consider the long term ramifications which hits us now that the bottom freezer drawer has stop freezing completely. This is a very costly repair. I am furious because this is a well known issue with Samsung. I really want my money back because this has been a constant problem.

I had bought Samsung fridge freezer side by side and bought quite early as it was on special offer and our home had just started the renovation. So when the delivery came did not open as we put trust on the consumer products and because it was dusty in the house. I just kept it in the box. Once the renovation was done opened the box so excitedly and what do I see? Big dent on the door and small dent on the side of the fridge. We rang Samsung straight away and explained to them what we found and why we delayed on opening the box. But they did not want to know as it was over 28 days. I ask them to just replace the door and that has big dent but No. We have families and friends come to visit us and they see the dent on the door and they laugh. Not on us but on Samsung, and they say See SAMSUNG ARE NOT GOOD.There is no reliability that Samsung offers to their customers after the product is sold. Reading all the other reviews, looks like these problems are just a beginning. I have Samsung products that we have are phones, TV, DVD recorder. We have had issue only with our Samsung fridge freezer, but with this experience we promised ourselves not to purchase any Samsung merchandise in the future. Very very poor service from Samsung home appliance and customer relations. But hey guess what if any of the staff or any other higher position and CEO family and friends had problem they would have helped them with one click.

Our French door Samsung refrigerator, with a bottom drawer freezer, was good for about 2 years, when the ice maker started frosting over and failing to drop ice in the bin. There is now a 26,000+ member Facebook page of similar issues with Samsung refrigerators which also mentions a few of their other appliances. I do NOT recommend purchasing any Samsung appliances.

I purchased a Samsung French door stainless steel refrigerator in August 2012, at Best Buy for 2500.00. I have never been so frustrated with any of my appliances as I am with this one. All of my Kenmore appliance lasted 25 years with maybe two repairs. After the first year 4 of the six door trays cracked, and recently the freezer handle broke off when I opened the freezer door. At this point the only thing I like about the refrigerator is the chime that sounds when I leave a door open. Every time I see a Samsung in the store I feel sick knowing that some unsuspecting person may buy one. So far... knock on wood, I have had no problem with the cooling system or ice-maker, but if and when I do I will buy a new one from a trusted brand. This has been the worst choice of an appliance that I ever made. Do not purchase this product and subject yourself to frustration!

We purchased our Samsung RF32MWDBSR at HHGREG on 10/12/2014, in Fort Wayne Indiana, am I thankful we purchased the 5 years warranty, never planned to have to use a warranty on such an expensive item but for weather considerations on a $2749.00 model you will consider. I paid an additional $449.99 for 5 yrs warranty to which is SLOW AND SLOWER to have repairs done. This is my 3rd complaint and according to their 3 complaints and Ill replace it with a NEW ONE I am waiting to see. I am not happy with this model. It has had so far, our first repair was on 7/23/2015 when compressor 66A and 34 A went out. E23/ Cond Fan error & Main PCB FAILURE. All this occurred the 1st time, then it would not cool equally as said to be in manual. We called in 2nd complaint they refused to send a repair man out. They made issue to call the other warranty program and give us the runaround. We called the other and nothing happened, then after 6 months they finally issued a check for loss of food for $200 which didnt even come close to all we lost two times. The refrigerator still has a flood of issues they wont fix. I have again just today decided to call in again and ask for a ticket order, all automated, with a 999-999-9999 number to call. Its a joke!! I put in for now a third service call because freezer ice maker is dead for 3 months cause they lost my last service ticket AGAIN... oh my! Well all I can say is Samsung offers no help whatsoever, on this faulty model and have no plans to help their customers who have a 5 yr warranty out either. I would love to sue them! It is beyond a recall when their product cant run for more than 8 months between major repairs. THEY LIE ABOUT WARRANTY CALL INSURANCE. They do not stand behind their product. PLEASE BUYERS BEWARE!

I have a Samsung French door refrigerator model #rf26vabbp. It is about 6 years old. It constantly freezes up in back. I had technician come out in first year but it was unthawed before they got there and worked again. I called Samsung and their suggestion was to turn off and let unthaw and a technician could come out. I think should be recall because so many of these refrigerators have same problem. I do not think should have to clear refrigerator out every other month to unthaw and fix problem.

Bought Refrigerator Model # RF323IEDBSR/AA for $2299.99 + tax. We had problems with the ice maker freezing up within a year. We had a service person come out & repair it 2 times & it still has problems. We had to put out $218 & $242,44. Air gets into the ice maker & the ice freezes as well as we cannot remove the ice maker as it is frozen. We called Samsung for the 3rd time speaking to an Executive Customer Relations person and he said could only will send someone out again at our expense again & if it cannot be repaired theyd decide what to do next. They will not reimburse us for our past charges & will not exchange the refrigerator. We decided not to have another service person out & have to pay out more money. Well just wait until it breaks permanently & buy a new refrigerator. We will definitely never buy a Samsung Refrigerator again. I would not recommend a Samsung refrigerator to anyone.

We purchased the Samsung Fridge model # RF28HMEDBSR/AA less than six months ago. We’ve had this fridge previously at our last home and I was skeptical to buy again because the fridge started having rust spots on the freezer door (true stainless steel shouldn’t rust). So the company falsely advertised their fridge to be true stainless, which as a consumer, once a business makes false claims, you’d typically not want to purchase the item again. However, my husband really wanted this fridge so I gave in. Fast forward to roughly six months after we got the new fridge, the door with the water/ice dispenser was left open, not fully but cracked like it wasn’t completely closed while we were at work. Complete accident but when I got home that night, the ice door flap on the fridge door was continuously opening and closing and the front display was almost completely dim. Following what you would think is right, I contacted their technical support department and got in queue for a callback (est wait was 1hr 15 min). Received call back and by this time, my husband was home and able to go through all the troubleshooting ideas the tech threw at him. Still not fixed, so they put in a request to have a tech from Dish Home Services come to fix it. This was on a Monday, the tech couldn’t get out here until Friday. So we’ve had a half working fridge, only to be told on Friday that the Samsung tech ordered the wrong part and they’d have to put in a new order and send someone out again. I was annoyed at this point as it was a holiday weekend, and was being told it’d be over a week before they’d be able to come back out. (Uh no.) Anyone whos had issues with a new fridge knows that you can’t just sit around and wait. Your food doesn’t stay cold and using coolers only does so much. I’d been in touch with a supervisor at Samsung (Antony ID **), who told me they wouldn’t replace my fridge because they had to exhaust all options to fix it (meaning we’d have to keep taking time off work to be home for these techs, even though they say they don’t expect you too, when you have a broken fridge, you have to too). Dish Home Services don’t apparently do late afternoon/early evening calls and were not seeming to think working us in was essential. My husband had been working with a Katie at Dish who said she’d call him back that same Friday they were out to confirm our appointment. She never did and we had to call back on Monday to figure out what was going on. I kept getting the response that “were waiting on the part”, but in this day and age of tracking numbers, expedited shipping, etc. they could have known when they would have the part and confirm a date to come back. I finally got a supervisor with Dish (she said her name was Demetrius) and she said she could see the tech would have the part by tomorrow (Tuesday), and she’d email the local dispatcher to get us on the books. When I asked for the local phone number to call them myself, she said she couldn’t give it out. So long story short, if you don’t want a headache of dealing with a crap customer service department, or the possibility of a brand new appliance breaking, I’d stay clear of this company because they clearly don’t care to stand behind their products but hide behind poor policies and use horrible contract service companies to repair their own products. Save yourself the headache and buy another brand.

I purchased a new Samsung refrig 267 that has had a few service issues. The ice maker is very noisy and does not work smoothly, but the largest issue is the cooling system that leaks water and freezes under the cool pantry drawer. I had an authorized service agent come to fix the problem, but after an hour and a service charge, he said it was not repairable. Samsung will not stand behind the product and would not help in any way. Due the fact that they have thousands of unhappy product owners, I would hope that they would take responsibility and own up, even if it takes replacing the product at no charge. I understand the later models have new technology that eliminates the problem that thousands of current owners are stuck with.

Samsung Refrigerator RF31FMedbsr/aa - Nothing but problems with the ice maker. Have had it work on it once already. It freeze up and makes no ice. Too expensive of a product to recommend.

Samsung 20 cu ft french door - Our fridge drips water into the vegetable bins and below them also. Service is non-existent. Samsung is less than useless. Hopefully, Sears will fess up to this worthless piece of garbage.

After having my above-the-oven microwave for two years, the plastic handle broke off the screws it was attached to. After paying $45.95 for a replacement that I was told would be metal, was the same cheap plastic. Then trying to attach the new handle, you have to pry off the molding to get to the screws.

I bought a Samsung side-by-side refrigerator about 3 years back. A month ago, my fridge stopped cooling and the freezer was acting like the fridge. I called All Pro Repairs in Dallas and he replaced the board and thermostats. Now, I have the fridge freezing food and acting like a freezer. I unplugged the appliance and defrosted, but no use—it’s back to freezing. The tech says another part has to be replaced. I am in a fix as I have already spent over $150.00. I’m not even sure if the tech knows what needs to be done.

I purchased a Samsung refrigerator that has frosted up since I bought it. I have to manually remove the ice from the freezer daily. At first I thought it was that the door was ajar, but with careful scrutiny, it isnt that the door is left open. Reading other reviews, I now realize that the refrigerator has major design flaws and is a lemon. I am at a loss as to what to do since this was an expensive appliance.

I would give a zero but that’s not an option. This is the worst fridge Ive ever had. Every 2-4 weeks we have to unplug it and let the ice that freezes up, defrost. The first time it happened we didn’t know and the block of ice that built up in the back, broke the fan and we had to buy another fan. These should not be allowed to be sold to the public. We bought brand new from Home Depot. I’m going to sale it and it’s only a year old, and take my losses and buy a basic fridge that actually works normal. So my advice is, if you want to buy this fridge come get my piece of trash and don’t waste your money.

I am so sorry I bought all new Samsung kitchen appliances in May of 2017. Just talking about the refrigerator here, the ice maker was repaired twice during the first year it was under warranty and it still freezes up on a monthly basis. This morning when I went to get a glass of water... nothing came out! UGH!

This is the short version of our nightmare with Samsung. Dishwasher (Dishwasher DW80F6000TS/AA) turned itself on at about 2:30 in the morning. Water backed up into sink and overflowed on countertops, then into cupboards and flooded the entire kitchen floor. Tried to turn it off from button on top of washer door. It kept coming back on and continued flooding. Finally turned off circuit breaker in garage. That stopped the washer and water. Called Samsung next day. Very polite lady apologized and promised us that Samsung would repair washer and fix any water damage. They gave us claim numbers for both washer and repairs. Rep from independent Samsung came from Tampa. He took panel off bottom of washer and took a quick look with flashlight. Then had me turn on circuit breaker. He ran it for 15 seconds and said it wasnt the dishwasher. As he was leaving he told me to keep the circuit breaker OFF as Samsung may want this unit shipped to New Jersey for further inspection. Obviously he didnt tell Samsung this. A rep from Samsung sent an email weeks later saying they were denying claims indicating that our dishwasher was fine per their Tampa rep. Homeowners insurance requested estimates from general contractors. $50,000 is the most current one. Its been over 3 months now and we have a company that deals with this kind of issue working with us get this resolved. They said it could take up to 9 months. NEVER USE SAMSUNG!!!

After 11 months after buying a DW80F600 Series Dishwashers we had a leak under the door. Luckily we still had warranty. Two months after that we had flashing lights and it wouldnt finish washing. Of course the warranty ran out and got it fixed. Two days after that the same thing happened again. We had it fixed again and it was good for six months and different lights are flashing. We will never buy anything Samsung ever again. Its junk! Having problems with my Samsung Phone also. GARBAGE!

After 1.5 years from purchasing my Samsung refrigerator the coils started frosting over which caused both icemakers to stop producing ice. I defrosted it several times by removing the freezer interior panel and using a blow dryer to melt the ice. I did some research and all I found were hopeless complaints online. I started thinking the fridge was no good. I did some troubleshooting and replaced the thermistor and defrost thermostat located in the freezer behind the panel. Thank God it worked! Hope this can help someone.

I am on hold with Executive Customer Relations - a defective range that has been repaired numerous times. Have had numerous conversations escalating this complaint after three circuit board failures on this gas range.

I bought a Samsung Refrigerator with cold water dispenser, ice maker & deli tray drawer (Model # RF 267ABRS) in June 2009. It is 7 years old and, to its credit, it keeps food cold enough (set at 36 degrees) and has never needed a repair - but I wouldnt buy another one.My chief complaint is the darn replacement filters because: (1) they a pain to install (I am not strong enough to apply the necessary torque that is needed to remove & install the filters so my husband has to do that part) and you have to remove one of the shelves which means taking all of the food off and putting it all back, (2) it takes 2 people to change a filter because the new filters must have water run through them for 5 long minutes, so one person stands there holding a hose and funnel up to the water dispenser while the other person holds the other end of the hose over the sink for the water to drain, and (3) the filters are sealed units so you cant clean them yourself and they have to be replaced twice per year at about $50 a pop (although I just found that Amazon has them for about $37). So far we have spent $670 on replacement filters - on top of the $2500 we paid for the fridge. This is nuts.Also, the white plastic trim on the shelves is beginning to get marked up and there doesnt seem to be any way to remove the marks. The stainless steel exterior, the only kind they had in stock when my old fridge died, holds fingerprints and requires continual cleaning. And the ice maker does leak although we found if we remove the ice holding bucket and push the ice toward the rear (away from the door dispenser) before putting it back in, it stops the leaking - until the next time you use ice dispenser. Poor design. In all, this refrigerator requires too much maintenance, too much hassle and considerable ongoing expenses. Ill buy something else next time.

Three years ago we purchased new Samsung kitchen appliances (refrigerator, electric range, microwave). Two weeks ago our range started on fire. After many attempts to contact Samsung and empty promises to call us back, we were finally able to reach management. They offered to send out a technician to inspect the range even though we were past the 1 year warranty. The technician concluded there was an electrical issue and cleared us of any wrongdoing. While at our residence, the technician called Samsung to explain his findings along with sending them pictures of the damage. We were told that Samsung would contact us within 24-48 hours to let us know if they would offer any additional coverage.Samsung never called. We had to reach out to them multiple times with the same empty promises that someone would call us back. During one of the calls we were actually told that there was ‘physical damage’ and we were to blame. Well, of course there was physical damage given the electrical issue! So even though the technician they sent out cleared us of any wrongdoing, Samsung concluded that we were to blame and since the range was out of the 1 year warranty they would not provide any coverage. Samsung knew the range was past the warranty period prior to offering to send out a technician. Given that, why did they offer to send anyone out and waste two weeks of our time waiting for them to ‘review’ the situation and make a determination?And on a related note, the ice-maker on our refrigerator has not been working appropriately for the past couple of months. Seems there is a potential class action lawsuit on that front. Conclusion, the quality of Samsung kitchen appliances is not good, they clearly do not stand behind their products, and their customer service is absolutely horrible. Needless to say our new range purchase was not Samsung nor will we ever purchase Samsung products again. Buyer beware.

This is going to be good. So go to the bathroom, grab a drink, sit down and get comfortable. In January last year, I purchased a Samsung refrigerator, a TV along with a washer and dryer. The total of the purchase was close to $6,000. The refrigerator decided it was not going to dispense water at Thanksgiving. We called and scheduled an appointment for service. We were told it was the panel at the front of the fridge. I took a morning off work and waited for three and half hours only for the tech to turn up and look at the fridge and say it is not the panel. It is the circuit board at the back. They would return a couple of weeks later to replace the circuit board. When the tech was at my house, I asked him to look at my Samsung 55 LED TV. I had a red dot in the middle of the screen. I had called Samsung before and they said that was acceptable. I argued the point, that the TV did not look like it in the store! The tech took one look at the TV and said that is not right and to call and get them to fix it. I called again to Samsung and complained again. I was put through to the executive customer relations. They then said they would fix it! Right!We scheduled a service appointment for the refrigerator and the TV. The service company was a mess and could not get anything handled. After multiple calls to them, a tech arrived at the house the Saturday before Christmas. Three hours later, still working on the fridge, the tech reached the conclusion it was not the front panel, not the circuit board in the back, but a bad ground on the fridge. Then he was about to leave and my wife reminded him about the TV. The TV was removed from the wall and he put a new panel in it and left it on the floor. I said I would hang it up when I get home. Little did I know the TV was not tested. I put the TV on the wall, plugged it in and there was a big blue screen. Nothing! I called Samsung technical support, spoke to a very nice man and said he felt my pain and was amazed at what I have already been through as a customer.I called the service company and the owner then called me back and he said there was nothing he could do. I then explained that I know how the job should have been done and reminded him that techs should test their work before leaving! The conversation was just a bit embarrassing for him. I called Samsung again just after Christmas. (The fridge was working fine at this point.) I spoke to executive customer relations and we were promised a new TV. Great problem solved. Number of days went by again with no call to confirm; I finally called and was put through to executive customer relations. They told me that the approval had been denied. I asked why and why did it take me so long to find out why. I asked them to figure out why one person can say yes and the other say no and no reason why! I pushed and told them to call me back in an hour with an answer. They did and then I asked to speak to a supervisor and they could not and I asked if they could email me to confirm what they were going to do. They wanted to repair the TV. I said no due to the fact we have by this point spent hours on the phone with the TV and the fridge and the service company. They transferred me to another department, appliances. That did not make me happy.My wife filed a complaint with the Better Business. We have their attention now, I thought. They looked at the file and yes, they admitted to me their customer service has a few problems. I laughed and told them to be in my position. If I did this at my job, I would be fired. I also got a call from the guy in charge of repairs at Samsung. We had to let them fix the TV. We are done. We have taken enough time waiting, calling and taking time off work. No one could say here is a new TV. My wife and I decided to buy another TV (Sony) to use for temporary measure while we decided to have the TV repaired. By this time, it was the first part of January. The tech turned up, fixed the TV and it worked. I told him the full story and all he could do was shake his head. Even the company he works for was part of the problem. I then got a call from someone at Samsung asking if the TV was fixed and I spoke to a man late in the evening and explained that no customer should be put through the circus of what we have. He agreed on every point I made and was truly embarrassed that this had been such a nightmare.I know I have missed parts out on this like the multiple dropped calls and the fact that we never got a work order receipt for the work carried out by the service company! They did send us a $50 gift card at Best Buy for our troubles. We added up that it has cost us, a couple of days off work not to mention the hours on the phone to no avail. It is not the end. Now, it is the end of January and guess what! Yes, the fridge will not dispense the ice. I called again and asked for executive customer relations. I called on Thursday last week. I explained the previous repair and what a problem it was and they were going to call me within 48 hours. They were meant to call me and yes, that did not happen. I called again on Monday and stated I want a new fridge and to call me back with an answer. Forgot to mention 48 hours! Today, they called my wife and wanted to schedule a service on the fridge. So yet again, more time off work and more time wasted on the phone. Our next step is not going to be good. The senior staff at Samsung need to put down the crayons, stop crying and let go of the sippy cup, wipe their face off and get down to following up with customers. If they had to deal with this mess like I have, they would think a lot differently. Follow up is key.My company is one of the largest car manufactures in the world and it puts the customer first. We aim to make all our customers happy and brand loyalty is a must. Samsung, wake up and deal with customers in the right way. Executive customer relations is a joke. Just call it Piss Poor customer service. From basic telephone skills, dealing with one person, not running the customer around from person to person. Follow up, tech training, the list can go on. I will never buy another Samsung product in my life. Not even if you paid me.

So much confusion between Samsung and Lowes. Anyway, the dishwasher makes a HORRIBLE noise during the 2nd cycle. I have it a little over 1 year. Its been making the sound for a few months. So frustrated and disappointed. I have to pay $100 plus to get a serviceman out here. I dont want to considering the dishwasher is still new to me.

I prefer cooking with propane stoves. It really does make the food taste better. My only issue is how does one clean such a stove in a safe manner?

The ice maker stopped working within a few days after owning the refrigerator. It freezes up requiring the ice maker to be removed and thawed out. This has to be a common problem with this refrigerator as it works for a few days then the problem repeats. I would not recommend buying any item from Samsung as I think they are just interested in ripping people off and not standing by their products. They got caught with the cell phones but appliances are harder to claim damages even if the damages are clear design problems.

Purchased samsung oven last year. Noticed paint peeling on glass top after a couple of months. Called Samsung and had a ticket for someone to come out to look at oven. Repair place called on day of service advising they would charge service charge since this is a cosmetic problem. Service place said if samsung admits this is not cosmetic then they would not charge. Called samsung back, talked to Shawn service manager. He advised this is a cosmetic problem when paint peels off of glass top. I have had other glass top stoves and never had this problem. This proves this product is a piece of ** and the glass top will peel no matter how you clean or take care of the product. I will not buy another samsung product.

I purchased a Samsung refrigerator 3 years ago. Ive been having problems since then. It is covered under warranty but this time is the last straw! My refrigerator has extreme mold and black smut that was blown in my air vent through my entire home. Its all over my curtains, furniture, dishes, appliances etc. Lowes refuse to pay for my damages. My family and Ive been inhaling this smut for almost 2 months. Ive decided to get an attorney involved. This is unfair!

I’ll start with what I disliked - water filters leak. The ice maker freezes up. The door shelves cracked. The metal strip on the left side broke and has to be flipped. On the other hand, I like the roominess of the bottom drawer.

I thought the oven/range would be really good because Samsung is well known brand- for keyboards. Oven light stopped working in less than a month, followed by the convection fan. Most recently I discovered the “Samsung” etched on the stove was actually stickers that wiped off one by one as I cleaned. Oh and the indicator light that lets you know the stovetop is hot, sunk into the panel and I can’t retrieve it. The oven cooks unevenly, but the range cooks well. No complaints about the stovetop really.

Updated on 06/24/2020: I called a technician to look at the stove. He told me that the repair would be $325.00. That is more than half of what I paid for the stove. I strongly suggest that you leave this piece of work at the store. Calling their service department is close to useless. They are inefficient and the bottom line is that they do not care about their customers. You can tell how much they care when you read the responses that some of the other customers left. I am the one that reported that there was a gas leak from one of the valves.Original review: Please do not buy this stove. I have had the stove for less than 3 years. In that time 2 of the knobs on the stove have broken. I did glue one of them back together and I will probably get the other one done too. On Sunday the gas valves were working fine and on Monday morning one of the valves froze in the on position allowing gas to escape.This is also what caused the second knob to break. I did not notice that there was any gas still escaping, but when I checked again, I noticed that the burner had lit. This could have resulted in my dying if it would have happened at night and if I had gone to sleep. Better safe than sorry, leave this stove at the store. It should not even be there.

We have a 2019 convection model that wasnt working when we bought our home. 2 of the 4 burners only worked on High, so we could not adjust them. BTW - owners selling homes are supposed to sign a form claiming that everything works to their knowledge. These owners lied because not only did the Samsung oven not work properly but the Samsung refrigerator ice maker did not work either. We had to pay $100 with the home warranty to get someone to fix both. About a year later, a burner literally blows up! My wife had something on low simmering on one burner with a cover sitting on the other burners that were off. That cover had a glass center that blew up along with the glass that covered the burners. Fortunately, the glass didnt hit my wife or 7 y/o son who were right next to it.I took photos and sent them to Samsung and they sent someone over to review whether it was really what we said, or an impact cause. Guess what? The dude said it was caused by impact and that it would cost us hundreds to fix. No joke! He even said it would cost us $100 for the visit. I told him to get out of my house and good luck getting your $100 from Samsung.

I have a Samsung fridge, stove, microwave, and dishwasher. Everything works great except the dishwasher. It looks great from the outside. The control panel is on the top of the door, giving it a sleek look. However, it does a terrible job washing dishes. Dishes on the bottom and top racks both come out sticky with grime. If there are any food particles on a dish, this dishwasher will ensure that ALL the dishes are now covered in food. The dishwasher is also really, really, really slow. The cycle time is probably close to two hours. Anyway, Im happy with my other Samsung appliances, but buying a new dishwasher is high on my priority list. Dont buy a Samsung dishwasher. They suck. We use ours primarily as a drying rack for when I hand wash the dishes.

I have a nonworking 2 yr old Samsung refrigerator that has been broken for over 5 weeks. We have an extended warranty through PSEG and Samsung kept sending incorrect replacement parts, and it still doesnt work. I have called Samsung directly... didnt care. My husband e-mailed Samsung and got the same basic help. Samsung does have a record of purchase.

I am very unhappy with my samsung dishwasher. It was only three and half years old and the soap dispenser broke, the top rack wouldnt side out, because the cheap plastic piece that moves the rack in and out broke. Then the drain error and low water level starts flashing code symbols comes on, and the dishwasher just stops. I DID call the samsung eight hundred number, and the lady just mostly said sorry, its out of warranty. We cant help you. Call for repairs. Then try to find some one in the area that works on samsung. No one works on them. I had a maytag dishwasher that I replaced this one with, that was twenty years old (even dried the dishes, which this samsung doesnt dry the dishes, they are still wet) and it still worked, except the bottom was rusting out. So now I have been looking around for a replacement, and I am totally confused as to what to get. Can anyone help me?

Bought a Samsung refrigerator less than a year ago and have to defrost the ice maker every two weeks. Should have stuck to a more common name appliance. Would not recommend Samsung at all. It is ridiculous that an ice maker freezes up this much.

I highly recommend this tv! The picture Quality is out of this world! The sound is exceptional before even using a sound bar. We now prefer to watch everything on this tv then going to the cinemas as we feel we get a better experience at home with this tv and the Samsung Qn90B sound bar. Our only regret was not getting the 85”!! Though still satisfied with the 75”. After this, it will be hard to settle for anything less. You won’t regret purchasing this product. It brings old and new to life. You will feel like you are there in person. Detail and colour quality will blow you away! A good investment! Enjoy! P.s your friends and family, once they see the quality, they too will want one.

My main complaint is that the ice maker inside is too small even for 2 people who like ice and cannot produce enough ice when you have company. The other complaint is that the ice door drops ice on the floor and inside the Samsung French Door refrigerator when doors are open.

The stove cooks very hot, even on the warm setting. Everything tends to burn. I have had two pieces of the white ceramic coating on the stove fall off, as if something fell on it. When I called Samsung, they told me that there was nothing they would do to help me. My stove/oven looks like it is old and needs to be replaced, even though it was only a little over a year old when this happened.

I too bought a samsung dishwasher, 15 months in, it stopped washing, out of warranty, so I paid out of pocket for repairs. Then bought extended warranty, as offered by samsung. 2 months later, I needed to use. Spent 9 hrs over 2 weeks and 22 people later, no one wants to send a repair tech! Do NOT buy samsung, the warranty is bogus and the run around will give you a stroke!!

I purchased a new stove from H H Gregg in Myrtle Beach, SC. The controls in the stove area went out. I had them replaced by a Samsung repair man. Now there is a problem with the oven. I’ve been trying to get someone to listen to my problem and fix it. However, I am being told that is how my oven should work, because he has spoken to 40 other customers and the engineer at Samsung told him that is how my oven should work. I am not satisfied at all with the Samsung stove purchased at H H Gregg. I am unhappy with the run around from Samsung and their repair man. The repair man has not even looked at my oven. My stove top controls, yes.

Apparently Samsung knew when we bought this refrigerator that the ice maker had a major issue. One year and amazing as soon as warranty expired stopped making ice. Repairman told us that Samsung has put out “bulletin” on the issue but will not recall. So it’s not covered. Going to cost me $418 and no way to tell if it will continue to work.

After reading the articles on here I realize I am not alone in realizing my high end dishwasher is a piece of expensive junk. The only washing I got done was the washing that my bank account took. Barely had it a year and getting a non stop LE code. Pulled the unit out and there is no leak anywhere that I can find. I was silly and did not buy an extended warranty as I thought I bought a quality product, never again. I refuse to pay anyone to repair it and have it fail again. I will buy another one but I promise I will not buy anything with the name Samsung on any item. The joke on me is I replaced a working one that was noisy for this high end quiet one. Yup....cant hear any noise coming from it.

We purchased our Samsung RFG297AA in 2008 and we have experienced no problems. The refrigerator and freezer have significant space for a family of 4. We are 100% satisfied with our purchase and would recommend Samsung kitchen appliances.

This dishwasher is awful, doesnt clean dishes and after a little over a yr old no power. And of course out of warranty.

I really enjoyed my Samsung except I do believe that part of my issue is its a side-by-side with a French door and I dont have that much room on the side by side part. The freezer down below works great and the extra drawer I love. One big issue Ive had is with the ice maker. It does not seem to make ice well and when it does make ice theyre small.

I want to send off my feelings that I have about this new SAMSUNG RS25H5000WW 1615 2-29-16 side by side refrigerator. I feel extremely positive that we have made a good choice and would like to be able to update my comments yearly to show that each year the choice we have made is still EXCELLENT.

The Samsung microwave that I own is great, the preset setting are easy to use and locate. The ceramic walls allow for crisping and I have yet to get a soggy reheated pizza. Only thing I wish is that it would be a tiny bit smaller, but then I would have lost power. Overall, very happy with my microwave.

Sears has recently advised me, after telling me I was to receive a replacement for this lemon that they will not honor the replacement offer. I received 2 confirmations by phone on this and they (SEARS) sent a service person over to do the return report. I awaited Sears to arrange the replacement BUT instead they reneged after I called them to find out status. Some malarkey about, We dont take fridge back due to faulty ice maker issues... even though they replaced or fixed it several times only to have the problem recur.I have both the factory warranty and the optional Sears on this proximate 2-yr-old EXPENSIVE unit. I have advised Sears by phone that I will take them to court unless they exercise good faith on assurances, promises and warranties. Anyone else out there with endless ice maker issues Id like to know.

I bought a Samsung Refrigerator in 2007. Nothing but problems. 4 Ice maker installed at almost $400.00 a piece. I call Best Buy. They were no help. No one in the town that I live will do repair work. They said they would not repair. Was not worth fixing. I found one repair place in the next state. They charge me $95.00 just to come to my house. I called Samsung after this problem persisted. I thought they would show a little sympathy, not a chance. That equals to an ice maker every 2 years I have owned this piece of junk. I have bought 2 Samsung tablets, a phone, a refrigerator and a range. You would think that consumer loyalty would matter but it doesnt. This fridge cost me $2415.00 plus $1600.00 for ice makers that is a total of $4015.00. This is a bad joke. The kicker is Samsung also makes the ice makers. They get your money every way you turn. I bought a Whirlpool fridge 28 years ago. It is still working and so is the ice maker. I should have known better, stick with what works. I will never waste my money on anything that has Samsung on it again.

Not happy at all with all refrigerator. Have had tap service out here twice in a year and a half the ice maker on a brand new refrigerator. Constant problems with it. But more than that we purchase the extended warranty and the service company they sent out Lakes Electronics in Pompano Beach was horrible and reset our refrigerator to a freezer and ruined about $100 worth of fresh vegetables, fruits and condiments. Lakes Electronics promised they were going to get back to us well over two weeks ago and cant be bothered. As well as had me on hold three different times for close to an hour waiting for somebody to resolve this problem. That was their way of avoiding taking care of the issue - just ignoring me and leaving me on hold and wasting my workday.

Lets start with a Samsung refrigerator, model RF260BEAEBC/AA, that had a failed ice maker in first six weeks. After working with Samsung call center to do troubleshooting, no change. Now with outsourced service company, USSI, who can be reached for updates through a toll number, not even a toll-free 800 number. Company has not vested interest in Samsung product quality, as they service other brands also. We will be without ice maker for nine days before the hoped-for Monday call from service to schedule a service visit. I can tell you, the USSI call center rep was about as cool and indifferent to my problem and the delays as you can get. In the future, will try to stay away from products where company is not fully invested in the warranty and service aspect.