They sold units knowing they were a design problem and continue to sell them also they freeze up in air chamber and don’t cool and water leaks under meat drawer and molds ice maker froze when first bought and had to turn up temp to 5 degrees or water line would freeze. Yep a real piece of junk. #samsuck

I bought a Samsung Refrigerator and stove in 2017 after we flooded with Harvey. So far I am pleased with the stove. The Refrigerator is another story. The icemaker makes very little ice, and it freezes up! When you first push the ice button, water squirts out first, getting all over. Ill take my old 15 year refrigerator over this new Samsung any day. Never going Samsung again.

We purchased the Samsung - 24.5 Cu. Ft. Counter-Depth Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Stainless-Steel SKU: 8763144. The freezer has not frozen well for the past 6 months. We called Samsung support 5 days ago to send tech and still no tech! Our meat has gone bad and we have no tech. I will recommend never purchasing a Samsung appliance ever again. Their service sucks.

Bought top of the line 2 yrs. ago and unit is now unusable! Purchased top of the line gas stove/oven. After setting it to clean the oven will not unlock, control panel is out, this virtually controls all of the unit. Had to move unit out from wall, removed back panel to get the oven to open, control panel is still out. Stainless steel top is sooooo cheap! It scratched first time cleaned! What a piece of trash! We will never buy from Home Depot again and never another Samsung! Made in the USA for us.

I am on hold with Executive Customer Relations - a defective range that has been repaired numerous times. Have had numerous conversations escalating this complaint after three circuit board failures on this gas range.

Im sorry, its not like me to even write something negative. However, my family has been poisoned because of Samsungs malfunctioning refrigerator. The digital readout is not accurate in displaying the actual temperature of the refrigerator. Bacteria starts to grow on perishables at any temperature above 40 degrees. Upon me serving food, it read 34. This was while it was under-warranty and all you did was pay for the Parts ha. Since then, this refrigerator has not worked by freezing up once a month at least for the long 6 years Ive owned it. I firmly intend on continuing to get word out regarding this as I am a very experienced enterprise digital marketer. Dont worry, Ill keep the audience within the United States. You poisoned my family, put a band-aid on a broken fridge and it never ever worked properly. Nice job Samsung. Maybe, fridges arent your thing. If you drop that product line, Samsung may even see a spike in revenue as many people and families have been poisoned in the same way and the unanimous audience of Samsung Refrigerator owners will all feel relieved.

Purchased a top-of-the-line refrigerator in 2018. Began having problems with the ice-maker/distributor almost immediately. After 2 years of service calls to fix it, Samsung declared it unrepairable. The warranty had expired by that time and Samsung offered a discounted refund in September 2021. After many confusing and contradictory responses and a complaint to the Better Business Bureau, my complaint was elevated to the office of the president in October 2021. Since then, assurances of the partial refund have also been responded to with confusion and contradiction. The complaint cannot be elevated and the representative is unresponsive. Supposedly, there is no higher level to complain to, and I cannot get my promised partial refund.

I have been happy with my Samsung until now. I have had my ref for 5 years. Every day or two, I noticed water standing near the bottom. I started blaming my poor dog. It wasnt the dog! Water is leaking out from under the bottom drawer (freezer). Ice is accumulating around the freezer door where the rubber meets the plastic. Cant figure out actually where water is coming from. After reading all of the comments on this board, this appears to be a problem others are experiencing. It sounds as if there is no help from Samsung. My ref is out of warranty. I guess Ill just keep mopping up water.

Buyer beware! If you are considering buying ANY Samsung appliance, contact Samsung first to find out where your nearest qualified repair technician lives, because you will certainly need them. After 4 years and 10 months, our refrigerator fan started making a noise similar to aircraft. It is no longer cooling enough on the refrigerator side. We called Lowes, who arranged for a tech to come out and look at it who lives 3 HOURS AWAY!We also have a Samsung dishwasher that stopped working after 4.5 years, and asked if they could fix it also. Lowes said they did not know if this technician could also service the broken dishwasher. Many appliance repair people do not like to, or simply cannot work on Samsung appliances. Do yourself a huge favor and buy an American brand. We will never buy Samsung appliances again, and are replacing them with Frigidaire instead of paying someone to drive 3 hours to run diagnostics, order parts, return to replace parts, etc.

Purchased new French door Samsung fridge (RF18FENBWW). About 4 months later I noticed water under the veg drawers. Thinking I had spilled it, I just cleaned it up. Then a few months later, same thing. Called Samsung and they told me to defrost it, raise front up - did that. Then about 2 weeks after 1 yr warranty expired, I need to clean up water at least twice weekly or it runs onto floor. Samsung will do nothing. I have to defrost for a few days at least monthly. Never, never ever buy a Samsung refrigerator. Really feel bad for these people that bought the whole appliance suite.

We bought this refrigerator 5 years ago and had the first problem within a month. The icemaker refused to make crushed ice. The part was replaced. Six months later and the plastic circle on the back of the ice bucket cracked and we had to get another one. Then we had the leak under the deli tray that others have complained about. The water refroze under the tray and made it impossible to open the tray. We had to take everything out and thaw the water lines. Then we had to buy another ice bucket and another and another. Now the ice maker has decided to only dispense cubed ice - no water or crushed ice. Needless to say, this will not be my next refrigerator.

We bought a Samsung French door, freezer on the bottom refrigerator end of December 2013. The refrigerator is so loud and noisy that it interferes with the television. In this day of modern technology this Samsung refrigerator is louder than any I have ever had in the past. It hums and buzzes and the other night it made loud clunking type noises. I thought someone broke into the house. I seriously did. We have contacted Samsung 3 different times and they refuse to come out. They keep referring back to where we purchased the refrigerator and Midway Appliance Company in Victorville, CA keeps referring us back to Samsung. We are senior citizens and the fridge costs quite a bit of money. We are at a loss. There is definitely something wrong with this refrigerator. Something is faulty with the way it was manufactured. GE Capital where we have it financed has agreed to do a dispute for us with Midway Appliance where we bought it. They will not help us either. I am just waiting for a response from them, which will be in about a month or so. I hope it is favorable. I dont think its right when companies take advantage of senior citizens.

Drain freezing up causes ice under drawer. Requires manual defrost! Do not purchase this brand! I have experience with two three door models and both have same problem! Google Samsung water under drawer to see many reports!

OTR Samsung Microwave model SMH9207ST - I purchased first microwave in 2012 at Lowes and within the first year the plastic latch on the door handle broke off and the door would not close. Fortunately I was able to replace it at the store with same model. So now after a little over 2 years the panel in bottom right side that has the buttons for light and vent started sticking. After spraying with WD40 they started working again. But last night that ended when all of the buttons just pushed completely in behind the panel. So now it looks bad and I cant turn the vent off or use the light buttons. Like many others, I spent more on this model ($450) because of its stylish looks and because I thought I was getting a quality product... not so!

Unbelievable that junky! It was just little less than 3 years, I thought I pay what I should deserve, so I bought a top of the line Samsung refrigerator, it cost me almost $4,000. In lately it has a lot of problems, 1) first the bottom freezer fan broke down. 2) Yesterday the ICE maker and the defroster broke down. Two times repair, parts and labour total cost $1,100. Extremely disappoint.... its only look good.

My Samsung dishwasher DMT300 was purchased in 2011. It broke. Heating sensor needs to be replaced. It costs me $245.00! I purchased this along with a Samsung refrigerator and that broke as well in less than 6 MONTHS! Samsung tech arrived and fix it. Thank God it was still under warranty! I had a Maytag dishwasher that was once repaired due to wear and tear but it lasted 12 1/2 years! I called Samsung at 1 800 726 7864 and they will not pay for anything since it is no longer under warranty. Even the repair technician advised me not to purchased Samsung appliances. We are on a fixed income. We trusted that Samsung brand will last at least 7-10 years! It is very upsetting to invest your money at something worthless! I will never ever purchase a Samsung product!

Bought July 2016. Now 3 1/2 years old. Called because freezer was not freezing while refrigerator still worked. Day before tech came found ice on inside wall of refrigerator. Tech said two problems. Ice on the wall is a little problem. Freezer is big problem. I would have to pay for the little problem and warranty would cover freezer. GREAT worth fixing. Freezer had a Freon leak. Suppose to be covered. After working on and discussing with manager he said they wont warranty it, there are many leaks in copper tubing and corrosion on compression. Said it was due to environmental reasons maybe humidity. Crazy we built our house 30 years ago and put in a Sears Kenmore refrigerator. It lasted 27 years without any repairs, replaced because of color. No leaks. No corrosion. Was still working.My house has copper tubing plumbing. I havent had a leak in 30 years. Other appliances replaced washing machine 1 time during the 30 years and I am on 3rd dishwasher (once to update color once because I tripped and fell on door bending the hinges). In fact I bought the dishwasher around same time as Samsung refrigerator and it is still going. Only the Samsung refrigerator rotted out in 3 years. Not one p problem two problems on this Samsung in 3 years. Search sealant leaks, Freon leaks. You will find it is not uncommon for relatively new Samsung refrigerators.

We purchased the Samsung 24CF counter-depth side-by-side refrigerator in December of 2013 from Pacific Sales in Chatsworth, CA. The unit cost $3149 before tax and we paid an additional $350 for an extended 5 year warranty. Within 6 months, several of the side shelves, which theyd demonstrated as being intended to hold gallons of milk, had cracked or were broken to the point they hung of the door. This was true even of the shelves we used only to hold condiments and smaller, lighter items. Within 13 months, every single door shelf was cracked or broken and the plastic surrounds on the main shelves had cracked as well.The warranty company said the shelves were not covered and Samsungs customer service department said they could not do anything as it was over 12 months since purchase. All they would do was provide me with a number to call so that I could pay for the new interior shelves myself. Given the price of this refrigerator, the quality is really inferior. We had our previous Kitchen Aid refrigerator for over 18 years and nothing inside was broken or cracked when we replaced it. DONT BUY A SAMSUNG.

Purchased: August 2015. Samsung side by side with dual cooling, ice maker, high end. Best Buy is promoting these with a vengeance. Within two months of purchase, I called because compressor was making hard rattling noise. Yeah, they do that, said the technician. Called a second time about 6 weeks later because noise did not improve, only got worse. Yeah, they are loud arent they, said the technician, but it is cooling, right? Fast forward to October, 2016. This refrigerator can be described as: 1) Ready to launch, 2) A Mack Truck idling in my kitchen, 3) a flat head V-8 without oil - Granted, these are hyperbole, but the point is, this is a refrigerator guys, not a power tool. Not only exceptionally loud but the thing runs constantly. I know all new refrigerators are low watt, run a long time efficient just like my prior 18 year old Kenmore, but just about every morning after it has been sitting there with the door closed for 7 hours, it is cranking away, seemingly at its loudest. So I called Best Buy because I bought the 5 year warranty. No problem, we will send someone out right away. Guy shows up, Yeah, terribly noisy, well put in for a new compressor. Wow, that is great! Then there was this huge mess up between the Best Buy/Geek Squad hand-off to the people that were going to actually do the work. Two weeks later, technician shows up 10 days late. Thats the noise they make nowadays, yep. If your refrigerator was behind a cabinet, you would not hear all that noise, besides, todays units run at a higher speed. What a bunch of silly excuses. The guy left saying, It is what it is. I say, Samsung has a problem. The noise is not to be tolerated. At this point I am going to see if I can trade this thing out for something else. Noise=loss of energy. I would love to put an amp meter on this for a period of time and see what energy levels this thing is really consuming. After this review, I am going to upload a video of this rickety mess on YouTube, write a bunch of friend and see if it will go viral. Back in August of 2015, all I wanted was a refrigerator that does not dominate my space, it is that bad, it is very annoying, unnecessarily so. Other than that, it is a nice unit and everything else works just fine. In fact, sometimes, but not always, it does run quietly. It is capable of running quietly, they just have a problem with it being noisy most of the time.

We purchased a Samsung refrigerator instead of another brand for two reasons. One I liked the french door in the middle, and second we had numerous other Samsung electronic products and they performed well. That was our first mistake. Just because a company makes a good Television doesnt mean they know how to design and build an equally well performing refrigerator. About all I can say about it is that it does freeze but from there on forget it. The ice maker and in particular the dispenser suck. We never get only cubes, we also get crushed along with the cubes and the crushed flies all over. After 2-1/2 years Im ready to give up.

Samsung stainless steel with French side-by-side doors - Very pleased with the size, appearance and performance of fridge, freezer and ice-maker. Purchased at Lowes over seven years ago, the fridge is well-designed and reliable. However, ice has been forming at the back of one crisper drawer and likely needs technician to look at it.

I would put negative or Zero stars if I could. We are on day 18 with a broken refrigerator and no closer to a resolution. It takes a minimum of 4 days to get a physical service person to arrive and evaluate the problem. In our case it was a severe sealed compressor issue on our refrigerator less than 1 year old and still under factory warranty. After the technician discovered the real problem we waited 3 days for Samsung to determine an exchange was the course of action. 7 Days after that determination we are no closer to getting the exchange we were promised. You would think after the amount of my follow up calls, I could actually reach a person with the ability to simply approve the exchange request. The scripted response is to tell you they will expedite with an email. Horrible service Samsung.

The Samsung French door refrigerator with pull out drawer and gobs of electronic features is a Lemon... Im extremely disappointed and feel ripped off! The ice maker drips water, freezes over, doesnt make ice and is expensive to repair. Samsung needs to recall their ice makers or buy back these very expensive, poorly made refrigerators! Dont buy!

Looks nice, easy to clean. Didnt work well. Takes too long to adjust temp from min to max. Too fussy about pot size. Now has e84 error. Only had for 6 months. Samsung still trying to fix it for past 2 weeks. Thankfully it works well as a holder for my Coleman gas stove...

We have a Samsung Fridge, which we bought in March of 2012 at Lowes. In December of 2012 I noticed the icemaker was no longer making ice. Thankfully the appliance was under warranty so the repairman came and fixed it. I thought everything was fixed until about 8 months later. No more ice. Every two weeks my husband and I have to take apart the ice machine system and thaw it out. Reading the comments it sounds like this will be a problem until I feel we have gotten our 2,000 dollars worth and then we can take a sledgehammer to it after we buy a different fridge that is NOT a Samsung. What a piece of **.

I never take time to write a review so please take the following seriously. This is the worst purchase I have made. The ice machine constantly freezes and creates an ice dam making it impossible to operate. The customer service is non-existent. The warranty is worthless. If you value your time and your money look elsewhere, do not be tempted by pricing. Not only would I not purchase another Samsung product, I wouldnt take one if it was given to me for free. Samsung Model RF22KREDBSR.

I purchased model #smh9207st Samsung microwave on 09-09-12. The SE code was always on my microwave. My fan will come on in middle of the night, like it has a mind of its own. I never have been able to turn on fan or off fan but fan will come on after only 20 seconds of putting a cup of coffee to warm. Fan comes on for 30 to 40 min and it will not turn off by pushing off button. I contacted Samsung after reading all the bad reviews about this microwave. They told me yes, they would pay to put another defective part in my microwave but if it breaks again in a few months and my warranty is out, it would not be covered. They know this is a defective microwave they are selling to thousands of people and they are doing nothing about it! Help! They are putting a defective control panel assembly right back in their microwave they know has a problem! And then all the people who purchased the defective microwave have no protection! Help! What can be done?

Our $3300 Samsung refrigerator was bought new. After 13 months it stopped cooling. They sent a Samsung technician out twice (three week process). They decided after another two week review they didnt know what was wrong with it so they would send us a refund. We immediately uploaded all the requested documentation to the refunds dept. We were told it takes three to five days to process it. So we were now into January. We have a family of 6 without a refrigerator throughout the holidays. I followed up after three days, of course I was reminded its three to FIVE days. So at day five I call. Im told they input the model number in wrong which caused the refund to reject. They would be happy to re-input the refund with the correct model #. It would take ANOTHER 3-5 days. That was January 11. Here it is January 18. We are still getting the run around from countless supervisors telling us we should have it by the end of the day (weve been told that the past three days). The lack of concern, urgency, and follow up by Samsung has certainly cemented the fact that our family will never purchase Samsung again. I hope this can help someone else avoiding getting caught in this as well.

We purchased a Samsung microwave, range and refrigerator and have nothing but problems with all of them. The microwave literally didnt work when it was installed and needed to be replaced. The refrigerator needed 3 service calls and finally had the ice maker replaced. A shelf in the door of the refrigerator cracked and broke after 14 months (with yogurts in it) and now I need to buy another because it is past 12 months from purchase.The range has had 5 service calls and still not right. The stovetop cooks very hot. When the burners are on the lowest setting the fluid in the pan boils. The convection oven does nothing that a convection oven is supposed to do. It does not cook evenly nor faster at all. The left side of the oven cooks hotter than the right even after services calls with Samsung finally saying they cannot guarantee even cooking in the oven. For example if I have 2 bread loaves in the oven one will be done and the other is still raw inside. Everything that is cooked needs to be monitored because every time I cook it requires a different time to cook properly. Will never again purchase a Samsung appliance. Poor product with worse customer service.

Just bought this microwave and first time using it, noticed a burning smell but I thought was just because it was new. Second time I used it, microwave went on fire. Fire stopped when we turned off the microwave. We then called Samsung who wanted pictures so we turned microwave back on with nothing in it. Again went on fire and we took pictures of the flames and the burn hole, that looks exactly like the pictures others have posted. Been in contact with Samsung for days who are still reviewing the case and whether it will be approved to send out a service guy to repair my burnt up microwave. Im lucky my daughter wasnt near the microwave or we werent defrosting something and left.Samsung takes zero responsibility even though I could have had a house burn down or the fact we just spent nearly 10,000 on all Samsung appliances. This microwave needs to be recalled!! If you google it, so many have caught on fire, yet Samsung does nothing to warn the consumer or even try to fix the situation. Disgusted by Samsung.

Have a refrigerator less than one year old with a compressor which does not work, fridge and freezer are not cooling. Samsung Warranty Service has been less than good in co-operating in repairing and/or repairing. It has been 48 hours so far and still no sign of a service technician appointment. Numerous telephone calls to Samsung and numerous online chats with Samsung have proven futile. Have received many promises from Samsung to resolve this issue over the last 48 hours but still without a resolution or a service appointment. I am now requesting a new fridge. Have young children and a baby who requires formula to be chilled. 48 hours of using neighbours fridge and purchasing ice for a cooler. Have spoken with Ken, manager of Public Relations for Samsung, have been told their service dept (Transglobal) would call immediately to set up repair appointment. So far it has been 17 hours without that phone call. STAY AWAY FROM SAMSUNG APPLIANCE. Refrigerator model #RF25HMEDBSR 5 DOOR with water and ice maker. Cost $2498.00 CDN July 2017.

We bought a French door, bottom freezer, Samsung refrigerator in 2012. In 2015 it quit making ice. I replaced the ice maker. In less than 2 years that ice maker quit. I called Samsung. They said they could not do anything because the refrigerator was too far out of warranty. A $2000.00 refrigerator should not require ice maker replacement every 2 or so years. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN. PLEASE SAVE YOURSELF A LOT OF TIME, MONEY, AND FRUSTRATION, AND DO THE SAME!

I purchased my microwave less than a year and a half ago. I purchased same type for my daughter. Her microwave stopped heating within a couple months and because it was still under warranty it was fixed. My microwave because I didn’t buy the extended warranty is out of luck. I really thought it should last minimum of 3 years if not more.

I bought a Samsung side by side refrigerator from Costco 4 years ago. A week ago there was this loud motor noise coming off it. Then a few days later the digital display of the fridge started blinking and the refrigerator side was warm. Called Samsung, customer service very rude and just told out of warranty so no help from them. Thank God I bought it from Costco. Called them and explained my problem. Sure enough Costco just said return the item and they will refund me the cost. I will never buy a Samsung product ever again!!!!! I should have checked this site first.

This is the very first consumer product review I have ever written. This is the worst experience with a new appliance I have ever experienced. The unit was loud from the start, did not clean the dishes, the rollers came off right away and now there is an error code that caused the dishwasher to stop completely. An overpriced, poor performing appliance. Do not buy.

I purchased a Samsung stove and Samsung refrigerator on November 25th. The stove was on back order, so I would have to wait until January 7th for delivery. The 7th came and no one showed up. No phone call. Nothing. I call and get their customer service. The delivery has been changed to the 13th because the stove was on back order. They reset the delivery date without contacting me. I told them I could not take delivery on that date and they should have contacted me on what date would be good for me. I made the date for the 15th instead. Today is the 15th and I called early in the morning to make sure they were coming. They again changed the date to the 22th. When I complained to them that they make dates and do not honor them, the customer service operator just said I am just the messenger and there is nothing I can do. I asked for a manager but the manager was too busy and could not talk to me. They would call me back. They never did. I called back and finally got a manager. There was no offer of help. No offering to make this right. They blew me off. I asked them at least deliver the refrigerator but they said if they gave me the refrigerator then my stove order would be cancelled. There was no customer service at this company. I will never buy another Samsung product again. I am sorry I bought this one.

So I have barely had my new Samsung dishwasher a year and now I know why they only cover it a year. Called them because it isn’t working, flashing light, wont run a full cycle and now waiting several days to have someone call me to set up someone coming out to look at it. Wish I had gotten another brand.

Samsung delivers a great product in my Samsung stainless with top controls. Ample space allows for large items and nice full loads. Runs extremely quiet. A great appliance.

From day one it has never made more than one cup of ice. Then under the lunchmeat drawer we have always had an accumulation of cold water. It takes about three to five days to get meat to freeze in the freezer, and ice trays too. Horrible fridge.

My Samsung French door refrigerator is less than five years old. Its leaking again. I dont really want to pay another repair bill. My cabinets have water damage, its lucky I have a tile floor. Now all the food in my freezer melted but not the ice and the fridge part is cold. Why cant they back up their products. I will never buy another Samsung product again or recommend one.

I purchased a French door refrigerator on June 13, 2013; delivery was set for the 18th. On that day, they brought a dented one. I wish I had refused. They apologized and promised a replacement on the 23rd. I agreed giving them the benefit. When the 23rd came, I received a call saying they still had the dented fridge for me and theyd give me $150 if I took it. I called Home Depot and told them to cancel the order. Within 15 min., I got a call from a Samsung rep who assured me she would take care of the problem and gave me another delivery date but when that date came, the Samsung rep had not communicated her conversation with Home Depot or the delivery company. My order was canceled and for almost 4 weeks, I was without a fridge. I went to a different store with a different delivery company and, most importantly, its not Samsung ever again.

I purchased the French door model RF217 under two years ago and for the last year, the veggie bins have continuously filled with water. Water also collects under the bins. It is really quite a pain.

Looks Nice - Acts Nice - Have not had any issues in the year I have owned (Samsung) (2500). There are some confusing things regarding how many options the shelfs can be configured. Also, Controls are Digital, to be honest they work great but I have never touched them. Hope it is the last fridge I ever buy. That was my criteria for choosing this one.

Love my Samsung stove/oven. I bought the black stainless steel. The style is amazing! The oven heats up quickly. Love the delay start, self cleaning works great too. The oven control helps me manage all my cooking needs, bake, roast.

I own a Samsung refrigerator and have had problems from day one. Plastic rolling bins break easily. Have been replaced twice. Broke again, no longer under warranty. Ice maker stopped working. Refrigerator stop cooling, they do not want to fix due to not being under warranty. Have had the fridge less then 5 years.

I bought the Samsung French door refrigerator last Thanksgiving and it has been nothing but trouble ever since. The ice maker clogs and the refrigerator will not hold the temperature I set. We have had a repair person here numerous times (bought it from Lowe’s) who failed to repair it and dented my refrigerator door as well. Much food has been spoiled. And now it is Christmas and we have no refrigerator we can count on. DO NOT BUY A SAMSUNG REFRIGERATOR!! Youll be sorry!! Thank God its winter in Pennsylvania and I can keep my food outside. Hope the raccoons dont have a feast!!

Bought a Samsung fridge model RF197ACRS (French doors with the freezer on the bottom) Just under 2 years ago... And now it is leaking water in the crisper?! I googled it and YES this is a huge problem with Samsung. Frozen water buildup and it wont drain properly. I have to defrost a new fridge all the time? Samsung you suck. Less than 2 years and already having problems! And of course the warranty has expired so I am out of luck. BE WARNED. Never buy a Samsung FRIDGE!!! And Customer service is HORRIBLE!

I just purchased all new Samsung kitchen appliances. The dishwasher was broken. It ran, but would not turn off even when I opened the door. I had to turn off circuit breaker. Called Lowes, and they replaced with a new one. They were great about it as I said I did not intend on having to pay my contractor a second time to install it, they completed the installation. Now it runs, but does not dry dishes. I purchased the rinse agent as I was advised, used it, still does not dry dishes. Today I used the sanitize option which was suggested in manual to get dishes dry...still not dry. I also have a very bad smell coming from dishwasher when there are no dirty dishes in it. It smells like garbage. So today I called Lowes and spoke to my salesman. I am NOT going to re-purchase a Samsung. He is going to have his department manager call me tomorrow. Again, I dont want to pay installation, but either way I am so disappointed. So far I am happy with refrigerator, stove, and microwave, but have only had them two weeks.

I purchased a Samsung refrigerator ( Model RF266AERS ) just over three years ago. Within the first three months the refrigerator started making a loud vibrating noise. The manual suggested unplugging and replugging the unit to reset it, so it did and it was successful at times. I hadnt bought a refrigerator in over 25 years so I also just assumed the newer ones were a bit louder than the old ones.The next thing I noticed was that the refrigerator temperature seemed to fluctuate which was indicated by a beeping noise and the digital display changing whenever the temperature changed from the programmed temp. Again I unplugged the refrigerator as the manual suggested so that it [may reset itself.] Each time I unplugged and replugged the refrigerator the beeping fluctuating temperature indicator would stop. The frequency at which the beeping would occur became more frequent (one month apart). Today as I type this letter the beeping is almost non stop, to the point that my wife and i have to close off the kitchen doors so that we may sleep at night.There are countless other things we have experienced with the refrigerator over the past three years including random defrosts where we will notice all our frozen food has been thawed. Another problem has been water gathering under the crisper bins and frost in the back of our refrigerator.We have adhered to all the manufacturers suggestions and direct, but we can not get a consistent satisfactory service from our refrigerator and truly believe it is a manufactured lemon and defective by design. We are further discouraged from spending money to have a repair person look at it as there are hundreds of similar complaints online for our model and similar models within that line and timeline. A consensus of the complaints we read mainly tell the story of how people spent hundreds of dollars in repair only to have issue reappear within weeks.We are very disappointed and frustrated. We are hopeful that we can be a part of a lawsuit to recoup at least some of our money back to purchase a new refrigerator. I have contacted Samsung, but have not heard back from them yet.

Im not very happy with my purchase. I bought this fridge one week ago on Sunday & the last 2 nights it leaked water all over the floor & made a mess. I dont feel as if it gets cold enough inside either. Drinks are not cold enough. Im beginning to think I made a HUGE mistake by purchasing a Samsung fridge from Lowes.

I purchased a Samsung dishwasher in 2013 from Lowes. Initially it worked fairly well, however, just like everyone else that has purchased this model, error codes such as E9 started in less than 6 months of use. I watched the videos online and can now take it apart like a professional. Now it is broken again, in a new and inventive way. The rubber parts inside have become soft and need to be replaced. I hope that is the only problem, but doubt it. I purchased this model because it was highly rated as quiet. Yes, it is quiet, especially when it doesnt work.

The refrigerator crispers have water in them after a defrost cycle. I was told by the factory that it is just out of warranty. I researched the same problem other people had so I could try to fix the problem. I removed the back cover and installed a short wire into the drain and wrapped it around the defrost heater because the drain line is icing up but a month or so later the same problem is happening again. Samsung refrigerators are junk and there should be a recall because this is a factory defect.

I am very disappointed with the Samsung refrigerator model: RF28HFEDBWW I bought at Sears 2 YEARS AGO!!! I had a repair person out yesterday and he could not remove the back panel inside the refrig b/c the screw would only tighten, not move left to loosen. We had to defrost the coils in the back of the refrig since he could not reach the coils. All food had to be removed. We hope that once he drains the built-up frost that is now defrosted that the refrig will work. Just pitiful. I will never buy a Samsung product again!

Pure junk. If you want a working ice maker, a fridge that maintains the correct temp and one that doesn’t leak- don’t get a Samsung! Customer service is horrible and not helpful at all. Don’t waste your money.

I have a 9 year old two door fridge, which when working is a great design. I find it hard to get a repair person to resolve a long-term noise in the fan. I now resort to using my hair-dryer blowing into the vents and this seems to de-ice the fan and hence the noise abates for a few months. Also sometimes the water dispenser decides not to dispense water... ugh! I am frustrated but these items cost a bomb, so I havent replaced it yet.

I remodeled my kitchen and bought all new appliances for continuity. Samsung had a special going on with interest free purchase so bought their refrigerator, dishwasher and microwave. I am having difficulties with their dishwasher and refrigerator. Lets talk about the dishwasher first (model number DW80J3020US). This dishwasher does not work well at all. I pre-rinse before I load and yet it does not wash dishes clean unless on heavy wash with sanitize option. Even then, sometimes the dishes are not clean. I called Samsung customer service and we did some troubleshooting over the phone. That did not work, so she sent someone to look at the dishwasher. The repair man came. He was super rude and short, he turned it on then turned it off and said nothing is wrong with the dishwasher. I need to buy a different dish washing soap. I told him that the soap would not cause the dishes to have black particles on the dishes also that I pre-rinse. He stated that Samsung only recommends the use of one type of soap. Then he told me that if I call to waste his time again then there would be a charge.My refrigerator (model number RF23HCEDBSR/AA) is only one year old and the ice maker is not working. I called Samsung and the customer service rep. stated that I need adjust the leveling of the fridge and check that my water supply is enough to the fridge. She claimed that the front of the fridge must be higher than the back. I did as she told me yet. NO ICE and the water trickles out. I told her this and she insisted that it is my fault. I asked her to send someone out and she said I would be charged. I WOULD NEVER recommend any of Samsungs products to anyone.

I purchased a counter depth Samsung refrigerator. At just over a year old and now out of warranty, the ice maker dies. Close to $500.00 to replace. What happened to dependability or building something that lasts? Or workmanship? What a ripoff. Very disappointed.

I have a Samsung dishwasher and refrigerator. We bought them at the same time, thinking Samsung is a good name. Wrong! Our dishwasher has never worked right since the first day we got it. It would never dry the dishes. Now, our refrigerator is broken. I am fairly handy, so I was able to fix it myself. However, I needed to know the correct part number to order for my french door. So I called customer service only to be told that they were not allowed to give part numbers out over the telephone. They would ship it to me at a cost that was double what I could get it for on Amazon. They then directed me to their website, where I could look the part number up myself. However, they didnt tell me they would charge me $5 to look up the part. If you are thinking about Samsung kitchen appliances, I would stay as far away as possible.

Terrible customer service and terrible, unreliable products! Samsung sells refrigerators with KNOWN design flaws/defects and refuses to acknowledge or address them! They have issues with the ice makers freezing up and the rear chilling units icing over, causing improper thermostat function and erratic temp readings. They also have faulty compressors that pose a significant fire hazard if they malfunction.

My Samsung Refrigerator was a gift from my husband. I was so excited and looking forward to having a new refrigerator. Unfortunately, it has turned out to be a nightmare. The refrigerator was purchased in 2014 along with an extended warranty. Within 6 months the ice maker went out. It took 3 trips to repair it. Within 2 weeks it was out again. It took 4 visits to get it fixed this time and we learned it was a design flaw that Samsung knew about, but refused to correct the problem. Instead Samsung sent out a list of things the technicians could do to try and make the ice makers work longer. Again, it failed and a New Ice Maker was put in. That lasted about 6 months, however it leaked the whole time. Once again the ice maker went out. Same issues as before. Here I sit with the ice maker out yet again with Technicians coming out this week. All the while I am having to purchase Ice, make arrangements to be here for the technicians and listen to the excuses of which NONE are satisfactory. Home Depot and Samsung will not replace the refrigerator, because of an ice maker issue. What is worse now is the water leaking from the ice maker is dripping on the electrical components on the drawer below, which could cause a short or electrical issue. This is a VERY POOR appliance and I do not recommend it to anyone.

I have bought Samsung French door refrigerator RF260BEAEWW in 2013.. It came defective since the freezer compartment never started freezing. The store took it back and delivered a new one. I had purchased 5 years warranty on it. And guess what, it is 5 years and 7 months and it broke down. The freezer quit freezing and refrigerator compartment doesnt keep cool temperatures well either. It did work 5 years that they guaranteed, but I would expect this big and expensive items should work longer and not break down right after warranty was over. My older refrigerator is 15 y.o and working just fine without a blip.I called Samsung and created a repair case. I decided to endure the repair cost than to buy a new one. I was too optimistic. Three days later Samsung called back saying that they are closing my case because ‘they don’t have repair technicians’ in my area!!! Just like that.. ‘It’s out of warranty, it’s in the area we don’t serve – so we are closing the case’, and it’s your problem now. I will never buy a Samsung refrigerator ever again.

We bought our Samsung microwave model SMH8165W on Feb 23, 2011. I know this b/c I actually registered online w/ Samsung to get the extended 1 year + 3 month warranty. They have engineered their microwave to be built to last barely above a year. Let me say, it is beautifully designed and at an inexpensive price point. It was the best deal at the time. It had features that we NEVER used - like, any of the snack features. My husband still loves it.... BUT... within a year, one of the LED legs blew out in the first number. We ignored that. It wasnt big enough to bother, you could still read the number. Id already misplaced any paperwork. Now, on Feb 18, 2014 - almost 3 years to the day that we purchased our Samsung we have another interesting error. Our under microwave light that goes from On, to Night light, to Off.. it always stays ON. One of the lights blew out so we changed it thinking that maybe that was the problem. Nope, both bulbs now burn brightly. We are out of warranty. We wont be buying Samsung again. We actually need a light on at night to cook, being in a dark kitchen. So in the meantime Im buying a set of 3 stick on LED lights for $6 on Amazon. One LED light will last 1000 hours. Lets see if it outlasts the Samsung.

We bought our refrigerator about 4 yrs. ago, and have had nothing but problems from day one. The ice machine broke twice. The refrigerator froze up and filled with ice in the back, and had to be serviced. The water dispenser broke. The fridge fan broke. Now the freezer is out. It was under warranty at first, so all the repairs were taken care of. However, now the warranty has expired, and I couldnt get the company to extend it. So, we are having to pay for this stuff. Searching the internet has shown that my problems are not unique to us. It is a problem others have had, and there is a lawsuit going on. How disgusted that makes us. Samsung customer service reps are clueless, and of no help. I will not buy anything from Samsung again. Too bad they charge an arm and a leg for theyre junk!

We purchased a Samsung (Mod RF267AB) French door refrigerator, and within 18 months, we had issues with water pooling in the pan under the deli pullout drawer. Since we had an extended warranty through Lowes, we had it fixed. Since that time, the same problem has been fixed two more times with no success. (Each visit has been a different repair guy, so no commonality there.) The last time, the technician also adjusted the level and tilted the fridge back saying that may help it drain! Starting yesterday, the upper cooling fan has begun growling. I need to call Lowes service to get them out again, and of course, it’s also not draining again. When we originally researched the unit, we consulted the leading consumer products reporting magazines article on refrigerators at the time where it was a top rated model along with the GE model we looked at, which apparently was the same one manufactured by Samsung for GE. Im very disappointed by this experience and also by the ratings assigned by the consumer magazine.

Purchased this in Sept 2015. Very upset the way the 3 panel glass on the oven door is getting drips (inside the glass). I keep it clean and there is no way to clean this mess. Why is it that this could happen in a new stove/oven? :(

I bought my refrigerator on 12/26/2010. It was noisy in the beginning. My experience with this product has not been a good one. I was looking forward to a good experience with your line. I have never bought a side by side or a Samsung product before. This isnt even a year old. I am not happy at all. It is the model RS261MD 25.6CF. I thought this was a good brand, not from my experience. I wouldnt recommend it.

Turned on the broiler element on my Samsung oven and less than 5 min later there was an explosion. You could see blue electricity arcing through. We quickly shut it off, the kitchen filled with smoke, and when we looked the element had exploded and broken. There were burn marks where the electricity hit in the corner. Samsung after dealing with them for two months has offered us $200. The repair person they had come out said it’s extremely unusual and not repairable. I’m pissed.

I bought a Samsung RF266 refrigerator about 4 years ago. It regularly ices in the back and then needs to be taken apart and defrosted. In addition, it leaks water under the crisper drawers. There are many complaints online about this problem and yet the company has done nothing to resolve it. The refrigerator is more trouble than it is worth. I have finally given up and will be replacing this refrigerator after only 4-5 years. I will NEVER buy another Samsung appliance!

Seven service calls in the first 2 years. Repair man said Samsung does not design them correctly and the ice maker will never work. He was right. I have to use a blow dryer and an ice pick every weekend to defrost and keep it going so we can have ice. DO NOT BUY a Samsung refrigerator - do your homework and buy one that has good reviews.

We bought the stainless steel, french door model, with a bottom freezer. It was quite expensive, just under $2700 with tax. The big lure for us was that it has two ice makers, one up top where the ice comes out through the door, and one inside the bottom freezer where it just falls into a bin. Well, shortly after the warranty expired, the bottom icemaker stopped working. We called in a Samsung approved repairman and the cost to fix the icemaker was $448! WOW! We did not have it repaired, because we thought the cost of the repair was outrageous. Also, the remaining working icemaker (the top one), when set to dispense cubed ice, spits out some cubes and a LOT of bits & pieces of ice. Note: We do NOT go back and forth between cubed and crushed on the ice selection; it stays at cubed all the time. We probably will not ever buy Samsung appliances again.

I am on my 3rd Samsung appliance that has gone out or died. They are all 3 1/2 years old. First the refrigerator, then the washer and now the microwave. We bought all our appliances when remodeling. The last episode with the washer just about finished us off. The repair person said it would cost too much to fix so we should think about buying a new one, which we did. Now the microwave? I am over Samsung. Done.

After having my above-the-oven microwave for two years, the plastic handle broke off the screws it was attached to. After paying $45.95 for a replacement that I was told would be metal, was the same cheap plastic. Then trying to attach the new handle, you have to pry off the molding to get to the screws.

Houseful of Samsung Appliances and now I am stuck. Microwave takes forever to boil a cup of water for tea. Cheap handle broke off after 2 years. Dishwasher doesnt clean dishes, you must basically wash by hand before you put them in. French door refrigerator crapped under 3 yrs. Paid over $900 to fix. Icemaker was part of that fix, now a little over a year it stopped working again. Stove knobs all broke off gas stove... under 3 yrs old. Also dont bother using the cleaning mode on your gas stove. Its known to get so hot it fries the circuit board. Costly repair I had on that one.Washer tears clothes and cant use bleach anymore because it goes through the compartment prematurely and blotches my load. TVs lasted no more than 3 years and my phone sucks. I have wasted so much money let alone time waiting for service people to show... or not to show. Customer service... a total joke. Never willing to resolve issues. I have over $8000 in home appliances and electronics that, unfortunately dont know when they will see their day. But when its time, Samsung will never again be my choice. Cant afford to buy junk anymore. But they dont care. They got my money. Dont let them get yours!

I purchased my 3 door Samsung fridge freezer in June 2021, after 4 weeks I noticed the ice machine wasnt making ice so I contacted Samsung, I managed to reset the ice machine and within 24 hours had ice. Then broke down again. 2 weeks later in July I had an engineer call and replaced the ice machine ...Then last week the ice machine didnt produce any ice at all! I reset, still nothing, unplugged the fridge to hopefully restart and still no ice. Ive contacted Samsung and still waiting for someone to replace my 5 month new icebox. Still no reply 1 week later!

I purchased a Samsung dishwasher at Lowes and had it less than 24 hours when it started flashing Heavy. When I called the company, they said that it meant that it was improperly installed & I had to have a tech come look at it. I called Lowes & they said that if it already was giving me trouble, not to bother with a tech and to return it. The Samsung tech wouldnt give me any information as to whether it was electrical, plumbing or whatever. After reading on the internet I realized it was the product, not the install. It is a piece of junk that is an electrical malfunction nightmare!

Samsung is a joke. We have a refrig, under warranty. They sent a tech 3 times, 3rd time (after charging us a total of $220) declared nonrepairable and theyd send a check for the invoice total (we submitted all they asked for, including a photo that wed cut the cord!). Promised refund on 9/12/2018. 10/12/2018 the chat guy doesnt answer. Nothing sent. They have trained people to keep you in a crazy loop that makes you think theyre working on the problem. In the end, nothing has happened but empty promises. Do NOT purchase SAMSUNG. Theres a reason for the low rating.

Again. Bought a Samsung French door refrigerator #RF263BEAESR/AA and within the first year we had to have several service calls for the ice maker freezing up and dripping down the fridge into the crisper drawer and ruining all the food also causing bad smells. The serviceman even showed us the design flaws and how to melt the ice but it was always a temporary fix as it continues to happen. We do not even try to use the ice maker at this point. We always keep a bag of ice in the bottom freezer. We are currently living out of two coolers for our daily essential foods as now the fridge is not getting cold enough and the freezer is not working. This was not a cheap purchase. I cannot believe all the problems and now having to not have use of the fridge at all. We have filed with the class action suit but right now hoping to find out that there was a recall.

We have purchased a four door Samsung refrigerator which in less than a year of usage the refrigerator section no longer was cooling. Called Samsung Customer Service and after spending 45 min on the phone I was transferred to the Executive Customer Relations only to answer a myriad of questions that were already answered during the first call and supposedly documented in the service ticket. The Executive Customer Relations could not provide much assistance except for providing the names of two Samsung approved service centers; however, conveniently forgot to provide a service to be provided to the service center. Therefore, when I placed the call to the Service center I was informed that without that number they cannot assist.Called Samsung again, only to go through the same process described above and waste another good hour on the phone to obtain the service ticket number. Called the Service Center and 48 hours later, a technician showed up; however, due to the size and location of the refrigerator he could not assess what needed to be done. He placed a call to the Service Center to re-scheduled the repair and at the end he informed me that he is going to be on site on the following week on Wednesday at 8 AM along with his supervisor **.Wednesday came and at 8:30 AM I called ** to see what time hell be on site only to be informed that hell be in at 10AM. At 10:30 I called their center and was informed that they will not be in till 11AM. They showed up at 11:30AM. The unit was checked by an experienced technician, not Samsung, and later on he provided me with the technical bulletin from Samsung showing that this unit has two independent compressors and it is Not-serviceable; however, the Samsung service technician said that they can fix it. After they checked the refrigerator, both technicians agreed that the unit cannot be fixed.

Samsung dishwasher Model DW80K705OUG: The absolute worse dishwasher of my life. Always has a terrible smell, loud noise and doesnt clean. Have called service 3 times for same issue; loud grinding noise, lights blinking and cannot turn off. Samsung will not fix or replace. Want our money back. Will NEVER purchase another Samsung appliance. Dont even want a replacement. Just money back to purchase another brand.

Purchased a stove approx. 30 days ago, surface area on 2 burners peeling. Samsung sent a service center to assess and they apparently reported that it is physical damage. Im still questioning the physical damage from what? I contacted Samsung and was told that it is not covered under the warranty. The service advisor did inform that the peeling was a common problem with the stove but Samsung does not want to honor the repairs or take the onus.

In July 2016, I purchased a Samsung bundle which consisted of a refrigerator Model #RF28HMEDBBC, stove #NX58K3310SB/AA, microwave #ME16K3000AB & dishwasher #DW80J3020UB from Best Buy. I am totally happy with the services that I have received from Best Buy & the Geek Squad, however, I am so dissatisfied with the Samsung appliances. In 7/2018, the ice maker went out (Samsung provides no services!!!). I was told that the ice maker was not properly sealed & the Geek Squad replaced the ice maker. Then 10/2018, brown rust started to form on the bottom corners of the water shoot. The Geek Squad had to replace the entire door. 12/2018, the trim at the base of the oven door (which was glued on) came apart & the Geek Squad had to come back out & reattach it. And now, 12/18/18, as I was cooking dinner & steam was coming from the pot with vegetables (which is a normal thing) in it on the back burn, the stove’s back (oven, timer, & clock is located) started to discolor (my appliances are black!!). So now I have this spot on my stove. I was going to purchase the black Samsung washer & dryer, but after what I’ve experience with the kitchen appliances, there’s no way under the sun I’m going to purchase their washer & dryer. So dissatisfied with my Samsung appliances!

Samsung makes everything now it seems and make everything very good, powerful, looks good and has many features, doesnt take up a lot of space and is easy to use. We would definitively purchase another Samsung microwave.

We made the mistake of purchasing a Samsung French door refrigerator. The compressor died and that was verified by the one repair shop within two hours that Samsung would allow to look at it. After three weeks we are filing a consumer action lawsuit in WI. When we call customer service, they have either lost what they said they had the day before or today, they need a 7000 number, a request that has not been made in the previous three weeks. Every day they say they will have an answer in 24 to 48 hours. That answer never comes. We have a B&B so have lost business. Avoid Samsung at all costs. There is no reasonable response to consumers.

I bought all new Samsung appliances for my kitchen remodel - 22cuft Family Flex Refrigerator w/ door computer, Samsung Washer/Dryer and a Samsung 5-Burner 5.8-cu ft Self-cleaning True Convection Freestanding Gas Range (Black Stainless Steel) Model # NX58M6630SG. Within two years the refrigerator computer has issues, the ice cube maker constantly froze solid and FINALLY Samsung replaced. Now the black stainless paint on my $1200 gas range is peeling off! Contacting Samsung and Im told thats cosmetic damage due to wear and tear.Samsung products are expensive but under the surface are inferior appliances that start top fail shortly after the 1 year warranty period. In the case of the peeling paint off the range, that isnt even covered during the warranty period. Stay away from Samsung. Do not spend good money on their inferior appliances. They are impossible to work with to resolve issues. I will not be letting this most recent defect go without lots of complaining with Lowes where they were purchased and with Samsung. I will be filing a lawsuit against Samsung for replacement cost of the gas range.

Recently we converted our less than six month old our entire upgraded GE kitchen appliances to Samsung Black Stainless Steel at roughly $6,500. In spite of the cost we have always had success with the product brand including TVs, cell phones, tablets, appliances you name if Samsung makes it we buy it. However the dishwashers has been less than acceptable not to mention most disappointing. Besides being noisy theres always standing water after a complete cycle. If unattended the odor of spoiled or soiled smelling water its all but unbearable. No problem. We contacted the local Samsung authorized technician to make a house call and repairs or adjustment. After a half hour he said everything was in working order and the accumulation of the standing water was normal... I quote its needed to prime the pump... That of course is BS!First thing when you start the washer is WATER! Subsequently and after filing a complaint with customer service which I might add are nothing more than pimple face robots sitting in front of computers that reply from canned presentations. Eventually and after some persistence our complaint was sent to another department and after waiting three or so weeks we get a call back saying they are sending us a complete refund. Once again my faith is restored with Samsung; but its not to be! After a few more weeks the promised call back never came so we reached out to their customer service and once again we got a runaround with the pending refund.But today we get a call from the department that makes the final decision telling us it was a mistake and the problem is considered maintenance not covered under their normal warranty... Mind you we are talking about a product that was less than three weeks old. Their (CR) mannerism with a response was being read not communicated like in a normal conversation; most disappointing to say the least. The CR kept repeating the same verbiage word for word over and over several times. Before I wrote this review I did some research and discovered besides Samsung - Bosch and Whirlpool they share this common problem. Their recommendation is adding vinegar and lemon juice in the dishwasher or you can buy a cleaner/chemical specific for dishwashers to control odors; expect to pay around $12-$13. So Samsung potential dishwashers buyers beware!

Never seen any dishwasher with short life; after 3 years the bottom door leak water when the pump run. Now I remember why the sale rep told me not to buy any Samsung appliances. I got almost everything in my house are Samsung, they look nice. However, I remember the refrigerator failed a last years ago, then the dishwasher. Search for leaking Samsung dishwasher, and never seen so many complaints to leaking door dishwasher. THIS WILL BE MY LAST TIME BUYING ANYTHING SAMSUNG PERIOD.

Bought Samsung refrigerator RF263BEAESR in 2012 and within 2 years, the ice maker failed. Samsung would not fix since it was out of warranty. I spent the next 7 years calling periodically to see if they would address their defective product. They never would - until this year! Now they agreed to replace the ice maker. However, since Ive spent 7 years chisling, blowdrying, doing whatever I could to remove the shoebox size block of ice that appears - the housing that the icemaker sits in has become disfigured. Because I damaged the housing, my ice maker cannot be replaced and they will not replace the housing. So - they make a piece of crap ice maker - I suffer 7 years of listening to strange noises, fighting an ever-growing glacier of ice, etc. - and now, after 7 years - Im at fault for damaging the ice maker housing. I will never buy a SAMSUNG product as long as I live. They are despicable.

I purchased a Samsung refrigerator five years ago and the fridge just stop getting cold. We called the customer service and it just so happens that my warranty was only for five years. They charged us $125. Just to come out to look at it and was here for only 20 minutes. It needs 2 parts (so they say). I will never purchase another Samsung appliance. A refrigerator should last more than 5 years. I purchased at Best Buy and do not have my receipt because the receipt fades.

We bought a Samsung DW7933 series dishwasher in July 2013, at Lowes, and the control panel is malfunctioning now. (5 year warranty on panel) We contacted Lowes first and they said they had about 50% of them come back with same issue which caused Samsung to stop manufacturing until issue was solved, but that we would have to call Samsung to service it since we hadnt purchased extended warranty. Samsung said they have no one in our area to service us, to contact Lowes and they will find someone. Lowes did, and an appt scheduled. Two days later we get a call from service people stating, they dont work on Samsung. Now, Lowes is contacting Samsung and we should receive a call back from Samsung in the next couple of days.

Purchased refrigerator in BLACK finish (RF28HMEDBBC) to coordinate with other appliances in my kitchen. Upon setup by delivery personnel I find surface scratches on the face of the doors that are in even patterns, they agree must be from rubbing during shipping. The salesperson from Lowes agreed to order new doors. Before doing any cleaning of the surface I referred to manual and used only recommended method of cleaning which is damp cloth followed by dry soft cloth. This method leaves swirls on finish plus near the handles I see new scratches apparently from fingernails that have swiped the door while reaching for the handle to open it (nothing else has been near that area except my hands). Also manual suggests polishing the surface once or twice a year but does not say with what product. I called Samsung and they could give me no answer to what product they recommend. The new doors arrive with another series of scratched patterns so obviously the finish is not durable at all! None of my other black appliances (other brands) have any marks and are several years old. Lowes is willing to again order new doors or swap out for another brand. I am writing this as a buyer beware notice and curious if others have had similar issues.

Samsung is the WORST product I have ever bought. My refrigerator is a piece of junk!! Every single side door compartment has broke. The bottom plastic on deli drawer breaks off in pieces. Because it is 1 year and 1 week later since I bought it Samsung will not replace it. So $1300 down drain they told me I can buy 5 new drawers.

Call Samsung repair March 9. Their technician came out March 15th. Said it was a failed compressor and it was still under the 5-year warranty. I have been on the phone for 2 1/2 weeks. Today March 22, 2018 theyre laugh while putting you on multiple holds. Customer rep told me to fix it myself and then submit my bill to them and they may reimburse me. I called Sears appliance repair for an estimate with parts and labor. It would be between $590 to $700. We paid $1169.00 for our Samsung refrigerator. It should not break nor should we be out of pocket $700. Plus we lost all the food in fridge in freezer. Go to Samsung FB page. They treat consumers horrible. I have called multiple times, filed a complaint yesterday with BBB, Attorney General & CFPB. They the compressor is still under Manufacturers Factory Warranty. It has 3 of the 5 years left. There should be a Civil Suit filed against Samsung. Worst Refrigerator ever. Customer Representatives should all be fired. They are rude and lie to you. Ask for your ticket number that they have had for weeks. The automotive service knows my name when I call to get me right over to their rude customer service reps at the REPAIR Line.

Samsung is the worst name brand appliance I have ever dealt with!! I own multiple properties and their appliances only last one yr!! So when you buy a Samsung product, break down how much you are going to spend into 12 months and then figure out if its worth it!! So far I have had a $350 microwave last one yr and one month. And now a $700 dishwasher last 1 yr n 3 months. And all Samsung will do is tell you its out of warranty!! I give them one yr and they have to change their name because everyone is catching on to the crap they are selling!

So I bought a whole new appliance package when we had our house built and I bought all Samsung. We took possession of the house March 7, 2014 and a few days over the one year mark when I opened the microwave door it lost power. I tried resetting the breaker, and unplugging and plugging the microwave back in. Finally when I was about to give up I opened and close microwave door a couple of times and the power came back on. I tried contacting my rep who I purchased my appliances through but he didnt get back to me for a couple of weeks because he was out of town. When he got back I was told to contact Samsung directly. When I contacted them they said because I was over the one year mark my warranty was out of date and there was nothing they could do. When I talked to the repair company they said it sounded like a faulty door switch and it happens with Samsung quite often, so now I have to pay $100 out of pocket to pay for them to adjust the switch/wire in the door. Its more than a little frustrating that Samsung can get away with selling these microwaves with faulty door switches and wont stand behind their products.

My Samsung refrigerator was ordered from Home Depot and scheduled for delivery on 12/2/2013 by 11am. At noon on 12/2/2013, I called Samsung at 855-681-6917 to find out what the delay was. I was told by Samsung that the delivery date had been moved to 12/3/2013 and given no reason for the delay. Later, I received the automated call telling me my new delivery time on 12/3/2013. At 9:30am on 12/3/2013, a representative named Trey from Samsung told me that my unit was damaged and would not be delivered. He would get back with me within 48 hours to let me know my new delivery date. Well, no one called so I called them three days later to find out the status of my delivery. They said it would be 3/4/2014 before I could get my new fridge. Sorry guys, but no one keeps my money for 3 months with no performance. I will cancel my order on 12/9/2013. Also note that when I place the fridge in my shopping cart on the Home Depot site, it shows an estimated delivery date in January. Whats wrong with this picture??? Its a big fat lie. Samsung has a problem delivering and I dont know why. I cant imagine what service would be like after the sale. Im done with Samsung appliances.

We have the same ice maker freezing over issues as others have. Also, the chute door that allows the ice to come out at the door dispenser has started to cycle open and closed without pushing the button and without stopping. We have extended warranty but dont expect them to take care of it in a timely manner...takes a week for a repair tech to come out and diagnose the problem, who knows how long it will take to get the actual repair. Been bounced between Home Depot where we bought it and Samsung customer service where everyone is called manager but no one is actually in customer service. There was a brief call with the company who is going to repair it under contract but they are not really interested in doing the repair work any time soon. You know everyone has back up fridges and that is what was suggested. Well if I have to get a back up fridge then why wouldnt I just replace this piece of garbage with one that works the way it should and just not get Samsung products? Save yourself a headache and avoid this mess of a product. 2400 dollars is a bunch to spend on a disposable appliance.

First, when using the center burner/griddle (that was provided with the stove) I am not able to place pans on the other burners. Secondly the Air Fryer is a great feature, perfect for making Buffalo wings without oil, however since the oven is so large it takes longer than a stand alone air fryer. I do love the size of the oven. I can bake a huge Turkey with plenty of room to slide in some large baking potatoes. This stove is a replacement for an electric stove. So happy with our choice. I can regulate cooking temperature on each burner with ease. No burning or over cooking with gas. Baked goods turn out fantastic. Love the ability to use either Bake or Convection Bake.

I purchased a Samsung French Door freezer on the bottom refrigerator from hhgregg in April 2014. Heres a list of problems... Door handle didnt fit, had to get new doors. Ice maker cubes frost over. Come out cubes and crushed together, water works sporadically. Repairman been here twice, still not repaired. Water filter leaked, flooded kitchen floor. Apparently you have to move the refrigerator out and turn water off at back each time you change filter (never had another refrigerator that required that). Repairman could not roll out because the rollers on bottom of fridge have gone flat and will not roll so requires dolly to move each time you change filter. PIECE OF JUNK!!! Would not buy Samsung ever again!!!

I am very unhappy with this Samsung Oven No#:(0D1NFDAH900088B), that I purchased in November of 2016, at Best Buy. I do homemade cakes for family and friends, each one I try to bake in this oven falls flat. It has been tested by Best Buys technicians, and I still have the same problem. I have to go to my sisters house, because I cant bake a cake in my own oven. Not one cake that I tried to bake has risen properly in this oven. The oven is peeling and rusting on the inside and there is stains on the glass doors that will not come out. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN!!! UNHAPPY CUSTOMER IN DALLAS.

RS26STDBP - Ive had this refrigerator 2 years and nothing but problems with the fridge part. Freezer is great, but the fridge keeps frosting up and stops the fan and then no cooling. Happened twice and ruined all our food - over $400 in food loss. Ive had repair men come over now three times and same problem keeps coming up?? I bought an extended warranty thank goodness, but this has been a nightmare purchase. Will see what happens with this next repair, but Im sure it will happen again??