Bought this in November 2019. Everything was great for the first year. Picture is as described. Sound wasn’t great so I bought a $99 BOMAKER 37 Inch 2.0 sound bar on Amazon Prime Day 30% off and WOW what a difference that made! Then December 2020 came and picture started flickering till finally wouldn’t turn on. I called Geek Squad and they told me my 1yr warranty was up and I hadn’t bought the extended 2yr warranty from them for $299. If you buy it remember to bite the bullet and get the extended warranty. I know it’s a lot of money but you’ll be kicking yourself later if you don’t. Still functions as wall art at least

I really like this fridge because of the price point. Although I do have a couple of issues. First being I hate that no matter what temp you put the fridge on you will have to eventually manually Defrost because there is no option to do it by itself. Second even after googling how to defrost it you have to basically take it apart and do it yourself no matter what. Thirdly I wish there was a way to either turn off the door open alarm or adjust the time. Overall, I’m pretty happy with my purchase and would definitely recommend as a good starter fridge.

We bought this range in Feb 2016, and it has not worked properly since the beginning. Their service desk is designed to discourage callers. For example, they keep asking me the same questions I have answered numerous times. Is there any recourse?

This refrigerator is the best of the best. Purchased model with the refrigerated drawer. Perfect for cheese, eggs, lunch meat and canned soda. The ice maker is quiet and produces good quality ice. The filter gives clean odorless water for drinking. The freezer is large in capacity and has more than enough space for all our frozen foods. Love Samsung.

I have purchased four Samsung appliances within the last four years, and three needed repairs. Microwave, purchased a year and 1/2 ago, needed new keypad which cost $160 repair. My French door refrigerator, purchased four years ago, needed new rear panel and defrost sensor/water build up under deli drawer. This is a common problem we find out. This cost us $185.50 in repair. Front loading washer, purchased three years ago, needed new bellow with repair cost of $137.21. Im very disappointed in Samsung products. I would like someone from Samsung to contact me if there is something they can do to help absorb some of these costs. Do you stand behind your product? I will be building a new home in the near future and will not be considering Samsung appliances.

Model number rb195bsbb/xaa. The unit freezes inside the back and malfunctions. The ice maker and temp setting has done this many times. Samsung has no answer except thaw it out. It freezes again in a week. Others have the same issue. Can anyone help?

On Feb 12th 2020, I had a new Samsung Microwave, Model # ME19R7041FS delivered and installed over my range. On May 11th, the microwave turned itself on. By the time I heard the fan running the oven was so hot I could not touch it. None of the controls worked to shut it off so I was forced to unplug it. The Microwave was hot both inside and the outside as well was so hot it not touchable. Fortunately I was home at the time of this incident and was able to unplug it. I cant imagine what might have happened if I had not been at home. I feel that a fire would easily have been the next step. I called Samsung and they said they would not replace the microwave that their technicians would be capable to fixing it. It is now supposedly fixed, however, I am not confident enough to leave it plugged in when I am not here. I unplug it when I am leaving the house. I feel Samsung should have replaced this unit as it was only 3 months old when it malfunctioned. I am seriously considering buying another brand microwave and replacing the Samsung one so that I feel safe.

Have had this refrigerator since 2006, bought warranty. Have had refrigerator leak water since we bought this. No one has been able to repair it and have had 4 repairs on this appliance. The ice maker for cubed ice no longer works and I have called Samsung several times to stand by their product but to no avail. The company wants to sell me another warranty which more money has to come out of our pockets. Never again will I buy Samsung appliances ever...

I bought the French Door Fridge 18 months ago. I love the look. I love the storage space. Hate the knocking although that has improved a great deal after six months, and after they suggested I switch the Ice button to off - since I dont use it. It still Pops, Snapples and Cracks a bit but that is probably normal for most refrigerators. My main beef is the crisper drawers. Rather than be just one piece, the front of the crisper comes off to enable cleaning in the crack where the pieces join. (If it was only one piece, there would be no cracks to accumulate food bits.) Why they decided to build a crisper that needs to be disassembled and reassembled I cant fathom. Anyway, one needs a screwdriver to pry open the thin plastic latches that keep it together. You guessed it! I broke one side of one of the latches and now I need to use bother hands when I pull it out to make sure I dont break the hinge on the other side. Normally, I would just buy a new drawer. Samsung uses independent companies to sell their parts. The price? $120 CDN!!! I thanked them and went out and bought plastic Glue. And as I write this, I think I will fill the crack with plastic glue too. I wished this had happened two weeks ago before I bought a Samsung Range and Dishwasher.

Purchased washer (Model dw80f600uts) as part of a new kitchen package in May of 2014. From the beginning the unit never cleaned the dishes well, always left food particles caked on to the dishes. After a few weeks it also started to smell. About 2 months after installation started to have problems with soap not dissolving. After a lengthy complaint to Leons I was able to get a technician. He put in a new soap dispenser and advised me to run the hot water before running the dishwasher. This seemed to help, but the dishwasher still did a poor job cleaning.Fast forward 7 months and now the unit stops mid-cycle and fails to finish (apparently the water temperature might be too hot now, ironic!). I have called Samsung and begun the process of getting a technician to come to my house to fix it. Of course, this will only prolong the inevitable; this is a terrible dishwasher and I will have to replace it once the warranty is up in May 2015, since there is no way I am putting any more money into this machine. I would put Samsungs customer service in the same category as their dishwasher. Im pretty sure their main goal is to delay you long enough until the warranty has expired. Their solutions to problems are also a treat. Originally I was told to check the water pressure of my house, and if necessary, have it adjusted so that the dishwasher would run better. Not really sure how one goes about checking water pressure, much less adjusting it.

Purchased a Samsung refrigerator, Model # RF217ACBP in July 2012. Within 6 months, the ice maker broke and there would be huge amounts of water sitting in the produce bins. Had the ice maker replaced by the Sears tech and just emptied water from bins. Then, 1 month after warranty expired, the fridge started making a loud noise and would not ever stop. The 6 cooling vents in the refrigerator ice up and the temp is about 50 degrees causing all the food to spoil. I have unplugged it and defrosted it numerous times but within a week or two, it ices up again and all food is lost. I contacted Sears, where we purchased it and asked why they carry and sell a product that is obviously defective. They gave me a number to call for Samsung. Called them and they said that it was covered by them for 5 years but I would have to pay for the first service call but everything after that was covered. In reading ALL of the complaints online, I learned that to fix the problem was approx $500 and that only lasts for a short time until the problem returns. This Samsung product should be recalled since there are thousands of complaints regarding the same issue. We dont have a lot of money and a refrigerator that is less than 2 years old should not have a problem that is obviously a design flaw that does not have a permanent fix or repair. I have called local repairmen and none of them want to work on it because they know it cant be fixed and do not want to pit their reputation on the line. How can something like this with the magnitude of complaints not be addressed?

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

We purchased this refrigerator because it was a very good looking refrigerator and Samsung usually has good products. First thing we had the problem was the LED light on front of refrigerator stopped working. Next problem we had was so does freezing and other things freezing in the refrigerator. Next problem we had with this refrigerator is refrigerator and freezer both quit working. And after this was fixed the next problem is the refrigerator will not get cold. Keeps going from 60 degrees down to 40 and back up again. The best way we could find to solve the problem was to get rid of this piece of junk.

Repairs done x3 times since 2017. This last time it is broken over a month now without the use of refrigerator. Would not recommend this brand to nobody. I wish I could get back my money and return the refrigerator. Imagine out of the use of refrigerator for a month. Lots of perishable food was spoil.

We purchased this dishwasher ( DMR 77) 4.5 years ago from Leons when we renovated out kitchen. After 6 months the heater went but it was still under warranty. Last week the circuit board died! Our appliance technician informed us it was kaput! Really!! After 4.5 years! We baby our dishwasher and always ensure the dishes are well rinsed before going in and we dont abuse our appliances! My former dishwasher which is a vibrant 15 year old + non-Samsung continues to run beautifully in our neighbors kitchen! Shame on Samsung for making such a poor quality product! Now we will have to further overload out landfills with another poorly constructed appliance! In addition, at the time of our kitchen reno we did also purchase an over the stove microwave which died after 3.5 years! Luckily we did have the extended warranty so it was replaced. But during the install one of the supporting screw brackets fell straight into the microwave. We had to get creative to ensure it was well support but my poor kitchen cabinetry has taken a beating! I will never purchase Samsung again! Buyer beware!!!!

SMH9187ST Above Range Microwave - I purchased it new in October 2010. The microwave suddenly quit working in March 2013. No power at all. Nothing on the display will light up. I called Samsung customer service and there is no recall on this microwave at this time. They only offered to find me a Samsung authorized service technician at my cost. Ha! It seems like 2 years is the normal lifespan of this microwave. Dont buy. Its a waste of money.

Bought our Samsung side by side in 2013 from Home Depot and took out the extended Warranty. Have have Asurion the Warranty company out here several times for the same issue. The diagnostics all run fine so there is nothing wrong with the Freezer so they would accept our claim for Lemon Law since nothing has been replaced. The ice comes out of the blower down the wall and freezes between the wall and the back. Called Home Depot. They will not do anything. I AM DONE!!

I purchased new double door top frig bottom freezer. It has never worked from the day it was delivered. My incessant complaints finally got a service call. Tech shows up looks at frig and announces I have no tools. I ask Why bother to come out on a service call, are you a complete idiot? A new company appeared yesterday. They inspected. Yep needs freon. I think they wrong as freezer, will get very cold frig low 60s F.

Do not buy Samsung inverter refrigerators. Third class after sales service once you complete 1 year warranty. Buy it keeping in mind you are buying it for one year use for any problems after one year the service representative will disown it.

Samsung French Door Model RF4287HARS/XAA - In April 2013, we bought our $3,000 Samsung fridge. On June 29th, 2013, I called to report a problem that we couldnt activate the electronic circuit board. We couldnt switch from cubed to crushed ice. On 18 Jul 13 the complete fridge failed. Today is 25 Jul 13 and its still not fixed. Thats after over 5 calls to Samsung and the same to the local retailer. We were traveling so all the food was lost and what amazes me is the cavalier response from Samsung always apologizing and promising to have someone else to call but having no one to fix it. This is the worst customer support Ive ever experienced by a long shot.

Ice Maker:The ice maker constantly freezes up and requires that you defrost or chip ice out every month or so. This is a flaw with how the ice maker is mounted and does not create a sealed compartment, allowing warmer air from the refrigerator section to enter the ice making space. Touch Screen:My first fridge came with a broken touch screen. It was active but the touch did not work all the time. For whatever reason they could not obtain the part so they RMA-ed (Return Merchandise Approval) my refrigerator and replaced with the same model -under warranty. The second refrigerator came the same way. This time they were able to obtain the part using a third party repair company and the screen was fixed. Apparently the first screen had a broken connection that the technician was able to see once he removed the part. He suspected the connection was possibly broken during transport and explicitly installers holding/carrying the door by holding the ice dispenser region. Apparently there is a flexible piece of plastic that pushes up into the screen. I recommend for anyone with this refrigerator to take extra precautions not to move the fridge by holding the ice maker region. Applications:When I first got the refrigerator there were several useful apps (including: AP News, Pandora, a recipe application, weather bug, google calendar, etc) with the indication that more apps were going to be coming in the near future. No new applications have come. Weather Bug stopped working 2 years ago. AP News just went off line. Pandora and recipe apps just disappeared one day. To make it worse many people on the Samsung site have been trying to get a response about the applications and Samsung never responds. My opinion is to stay away from any Smart-screen Samsung refrigerators: they are only a novelty that Samsung does not seem to support.

Well, here are my 2 cents worth - we also had our almost 2-year-old Samsung microwave SMH9187B start turning on by itself (baked potato feature). This has got to be a safety issue! Then, more and more, we got the SE showing up on the display. My husband managed to fix it a few times by taking the control panel apart and trying to protect it from what he figured was happening - oxidization of contacts whenever steam from the oven/ stove below got into it or maybe even if it got quite steamy inside the microwave. Now its definitely dead, though, and when he spent an hour on the phone to Samsung, they acted as if it was a problem theyd never heard of before and refused to do anything about it. I cant believe theyd ignore so many people with the same defective microwave.

I purchased my Samsung Refrigerator RM255LASH from Lowes on Christmas Eve (the only place open with a refrigerator we could take that day). It was the last one and a floor model, but we had no choice. Also, the price was $2,100, which is quite high for a refrigerator but again we had no choice. After three years, the icemaker stopped making ice. We did not do anything about it. Then it started leaking water but again we did not do anything about. I thought it had something to do with the icemaker. Then the freezer stopped freezing. Again, I procrastinated and did not call Samsung. In January of this year, it started making a horrible noise and stopped getting cold. At this point, I contacted Samsung because there are no local appliance repairmen willing to come and look at a Samsung refrigerator. There are no parts available to them. I had someone Samsung recommended to come out and look at it. Its something that should be covered by the five-year warranty. I was assured by two people at Samsung that they would take care of it even though I could not produce a receipt (my Lowes receipt was completely faded). Now after three months of going back and forth between the appliance repair company and Samsung, they said they will not cover it unless I produce a receipt. After reading the many complaints about Samsung refrigerators, it seems to be the norm that they do not last for more than 3-4 years. They are overpriced and inferior products. I would warn people not to buy Samsung because of all of the above and also their poor customer service.

4 months ago my 14 month old Samsung electric stove went up in flames after setting the self cleaning oven on, went outside to let the dog out. I heard the fire alarm going off and smoke was coming out the windows. The fire started in the back of the computer it burned the microwave which was also a Samsung. I called Samsung and they sent a tech out a few days later. The tech said it was the computer. The Fire Marshall also agreed that the fire came from within the control panel. I called Samsung and they said they would take care of everything. We had estimates and sent pics, etc. They said they would pay for the cost of repairs to my home (est. $22,000.00). Samsung said we would have to send it to our insurance company, aka Samsung marine & fire. They were going to cut a check 2 months later. They continued to keep giving me the run around; stating oh we sent the stove Korea for inspection first. Guess what? Samsung said its my fault because we put something on the stove. But we are all liars but the folk in Korea, the fire marshall, the Samsung tech and the pics?? Im not done with Samsung yet. Im not a quitter!!!

I bought this fridge in 2014 and one for my parents shortly after. For the first 2 years they both worked great. The last 2 years not so much. My parents unit ice machine has been replaced twice due to it freezing up and not working. I fortunately have not had that problem with the ice machine. The freezer and middle drawer of the fridge work great and maintain temperature without issue. The main section of the refrigerator does a very poor job of keep food cold. I discovered the fan that is supposed to circulate the air was not working. Samsung wanting to charge some crazy amount of money just to come troubleshoot it so I tore it apart myself. In the back of the fridge the cooling coil was frozen over and caused the fan to burn out. After thawing the fridge and replacing the fan it worked for a few months but subsequently froze again. Replacing this fan every few months seem very silly and now I regularly have to tear the fridge apart and thaw the coil to ensure it doesn’t burn out the motor. The last 6 months I have noticed that even when the fan is working the fridge does not stay cold anymore. The door reads 34 degrees but in the fridge it is anywhere from 40 to 60 degrees and any given time. It is a shame that 2 refrigerators that cost nearly $3000 dont work after less than 4 years. I will never buy a Samsung refrigerator again. Both units are nothing but JUNK now!!! Now we have to decide if we want to continue to throw items away when it decides it doesn’t want to keep food cold or buy another $3000 fridge. Very disappointed.

My ice maker freezes up a lot. Have to take it out, chip the ice away and return the tray. Ridiculous!!! I will never buy a Samsung anything again. I have a warranty, but from what Ive heard, it isnt much good. What do I have to do ship it back to Japan. Not a good investment. I love the refrigerator, but dont like the ice maker. We finally decided to dump the ice into a bag and put it in the freezer compartment. Never know when its going to happen. It just does!!! Disappointed in Samsung.

Water leaking inside under vegetable bin after having refrigerator only two years. Called Samsung - wont do anything about it. Said warranty was up. Now today, we can get ice but no water through water dispenser. Never buy Samsung appliance again.

I purchased a Samsung side by side refrigerator in July 2013. I didnt have any problems with the unit initially. Well as soon as the one year warranty expired the fan started making a loud weird sound. The noise got louder and louder, evidently the refrigerator wasnt cooling. I call Samsungs crappy customer service and they insisted on walking me through a step by step problem solving. I was so frustrated with them. I assured them that everything imaginable just short of throwing it out the back door was done trying to find out what was wrong. Of course, they made sure to inform me that the unit was no longer under warranty and Id have to pay for any repairs, but a technician wouldnt be available until January 7, 2015. I called on December 20, 2015. I was furious and expressed that with the person on the other line, but she didnt seem to care. The refrigerator still isnt cooling. Im just glad I have the old refrigerator in the garage that I replaced the Samsung crap with and it works. I would never again buy a Samsung. They should be better with the consumer. Such a Lemon!!!

I have had issues with my icemaker since the day the warranty expired. Note that we are only talking a 1 year warranty! The on-line blogs all indicate that Samsung knows they made a poor quality product. I have a home appliance repair service that I pay a monthly fee for and they also acknowledge that people are having problems with the Samsung refrigerators all over the metro where I live. When I call into Samsung to have them do the right thing and replace a $110 part they simply indicate that the product is out of warranty. If you dont want to end up in my frustrated shoes dont ever buy a Samsung refrigerator.

I purchased the Samsung RF263BEAESR. I purchased in 2012. A year ago the ice machine began freezing to the point where the machine would not make ice. Now the motor is making a loud noise. It keeps me up at night and its began a week ago. I called Samsung customer service and they were so nasty. It left me with such a bad impression. I spent $3000 on a refrigerator and just 3 years later its giving my family problems. I dont have the money to purchase another refrigerator and I think its just not fair. Samsung should care about their customers and fix the problems people are having with these refrigerator. These products should last me at least 8 years problem free!

Weve called customer service for Samsung several times. They were not helpful and they did not support the customer need. Samsung knows of a faulty design on the icemakers of their refrigerators yet refuses to acknowledge and make it right for their customers. There is currently an open class action lawsuit for this problem, yet Samsung customer service wants to charge its customers to send technicians out to repair knowing that the icemaker will become faulty again. I am very dissatisfied with Samsung products and will not be purchasing or referring their product again.

Less than 2 months after this was delivered rust has developed all around the water and ice dispenser. We called Samsung and they promised a replacement door. It never arrived. It is now 6 months later and they now claim they never replace products for cosmetic damage. So, basically they are saying that it is perfectly normal for a $3000+ refrigerator to rot away in less than a year and that this is expected wear and tear. In addition the ice maker has quit functioning. If you call support and get Shatavia, an executive for escalation, assuming you had the patience to wait on hold for an hour - just hang up. She is useless for help. She will obsequiously apologize and then basically tell you that she isnt going to do anything to address the fact that you just flushed your money down the toilet.In summary in the past year I have had the following products from Samsung fail: 1: refrigerator: rusted door and failed ice maker. 2: dish washer: Water level sensor warnings. Unable to complete a wash cycle. Works maybe one time in 8. 3: Galaxy Note 2 : exploded, bursting the screen while charging overnight. Not one of these products did Samsung stand behind. So, if you have several thousand dollars just lying around, and you simply feel your life simply wont be complete without products that rust, quit, or exploded at random, then by all means buy Samsung. For the rest of us not quite ready for the crazy bin, AVOID LIKE THE PLAGUE.

Purchased in 2011 for almost $1500. Ice maker broke within months and freezer followed shortly after. Repairs.... $250 initially and then $900 for new compressor!!! Worst purchase EVER made and will NEVER purchase anything from Samsung again!!!

What a huge disappointment with my less than 3 year old Samsung Fridge!!! And their aftercare service! As soon as I bought this refrigerator, Model # RF24FSEDBSR/AA which costed me $3,400 started having a problem within a week from the installation. Samsung sent me 2 different the 3rd party vendors to fix the problem since the 1st one couldnt. These two 3rd party vendors moved around my refrigerator in order to take a look at the back at that time.For last 5-6 months my fridge stopped cooling and it was accumulating ice in the back panel along with lots water dripping on the wall panel. Foods were easily molding and spoiled. When I called Samsung, they stated its because the refrigerator is not leveled and eventually its ruined fan functions. My refrigerator stayed exactly how the Samsung repairman left little less than 3 years ago with the wheels touch ground which was causing unleveling and eventual ruining the fridge completely. Samsung was showing no apology nor remedy whatsoever since the warranty time is over. They were asking me to talk to the vendor who left the refrigerator unleveled even though Samsung is the one who hired those vendors 3 years ago. Extremely disappointed with Samsung product and their service. Never buying Samsung products again. Definitely I will let other people to hear my voice every chance I get.

Samsung Twin cooling plus. My fan in my refrigerator (Model #RFG297HDRS) started making noise and then stopped working all together on my refrigerator that is only 2 years old. Samsung support claims that there are no reports of this being a problem. That is not what I see checking reviews on the internet. Wish companies took quality of products more seriously. Very DISAPPOINTED.

I have a 9 year old two door fridge, which when working is a great design. I find it hard to get a repair person to resolve a long-term noise in the fan. I now resort to using my hair-dryer blowing into the vents and this seems to de-ice the fan and hence the noise abates for a few months. Also sometimes the water dispenser decides not to dispense water... ugh! I am frustrated but these items cost a bomb, so I havent replaced it yet.

We bought a bottom-freezer fridge in June. It worked fine at first (although we were on vacation for 3 weeks in July and August). In August, water appeared on our floor, and was traced to a slow drip from the water dispenser. Samsung sent the problem to a local service shop, who told us to run 2-3 gallons through the dispenser to purge air from the lines. This had been done by installer; we did it and the drip persisted. The tech came to our house and reduced the water pressure. Drip persisted. NOW Samsung tells us that future service calls are our responsibility, for a new unit still on warranty!!

Samsung refrigerator/freezer RFG298HDRS, 5 years old, was fine for the first 3 years. First noticed freezer drawer was becoming more difficult to pull open. While troubleshooting noticed Ice Buildup under drawer. Temporary resolution was achieved by reaching behind the pulled open drawer (drawer pulled wide open, but NOT removed) and using my fist to pound on the ice, broke it up and removed it by hand. This technique needs to be repeated every 2-3 months. I can tell when it needs to be de-iced by the sound of the drawer rubbing on the accumulated ice, which builds up between the bottom of the drawer and the bottom floor of the freezer compartment.Currently, my protocol is to: 1. Place a bath towel on the floor, tucked under the front of the refrigerator. 2. Open the drawer fully. 3. Place another towel over the freezer contents to keep them cold. 4. Wait about 5 minutes. 5. Reach in behind the drawer and pound on the ice with an open palm or a closed fist. The thicker ice at the back if the compartment will break up easiest. Swearing does not really speed up the De-Icing. 6. Hand brush the ice forward and out on the towel. 7. The ice toward the front might need a few more minutes to thaw and loosen.Total time to De-Ice is 10-15 minutes. My best guess is that the problem is a design flaw. Humid air enters the freezer every time the door is opened, collects as frost on the floor, and builds up as any refrigerator without a defrost system will have ice buildup. This guess only explains the Icing if the coolant tubing is under the floor and not under the back and sides. I am not happy with this issue, but this makes it just annoying.

The Samsung is the worst appliance Ive ever purchased. The ice maker freezes up every two weeks and it is a known problem. I reported this problem and was told I would have to spend 485.00 to get it fixed. My fridge is now 2 1/2 years old. Samsung told me they would do nothing to fix the problem even though this a known problem. I would not buy any product from Samsung. Stay away for these products.

I purchased Model number RF263AEWP and we have been dealing with ice in the fridge under the crisper drawers. Samsung has not fixed this issue and it appears to be affecting a larger number of their refrigerator. I am disappointed in that I thought I was purchasing from a reputable company, but in viewing the number of complaints and the large number of models affect, I will no longer purchase Samsung products!

French door refrigerator with bottom freezer. At seven months old the freezer handle broke from the freezer door. This was from normal everyday use. So poorly designed. Samsung refused to stand behind their product, after all, they already had our money from the purchase. Hard to believe a major company wouldnt be embarrassed by their own substandard craftsmanship. Not the best way to build a brand. Plastic mounts built into the door snapped off from simply opening it. Never again will I purchase anything with the Samsung name. PhilAshland, MA

I have multiple Samsung products and thought I could trust them. I purchased a French Door bottom freezer about 3 years ago (model # RF267ACRS/XAA) from Sears and luckily bought the rather expensive Master Service Agreement with a 3-year extension (a rip-off because the 1st year is supposed to be manufacturer covered). Fridge worked fine for 2 years. Then we noticed ice freezing up on the back panel of the fridge compartment. The fan started making a loud noise, and we called Sears (who owns their A&E service dept they send out, a major conflict of interest) and the tech melted the ice and said he cleaned out a drain. Fridge seemed to work for about another 4 months, then ice was building up again on the panel that stores the twin cooling system. Another tech call takes 2 weeks to get problem resolved. A new panel is installed and tech tells us he sees this problem frequently. I also have noticed the problem posted by many people on the internet. I expect that the back panel will once again freeze up. My next step is to contact Samsung to see if they have recommendations or can replace our faulty fridge, but do not expect results as it has been 3 years since we bought the $2600 fridge. With warranties, it has cost us more than $3500. Maybe someone will start up a class action lawsuit against Samsung as this appears to be a systemic quality issue. Does anyone know if one has been started?

Our Samsung refrigerator has an ice maker which doesnt work properly. Large chunks of ice come out mixed with cubes. Samsung repair service has been out 3 times and there is no improvement. We are very dissatisfied.

No matter what we have done, it sounds like this fridge is an airplane taking off in our kitchen. It is embarrassing. We just changed the filter, again, and ran 3 gallons of water, and it still sounds horrible. I would not buy this again. This fridge is about a year old and has done this since day one. It is a French door, and other than this I love the appliance. It sounds all time of the day and night whenever the ice maker fills or you try to fill a glass of water. Called company, the last thing the rep told me was to move it away from the way. I told her if that was all she could come up with it was pitiful.

We have had this Samsung refrigerator for 3 years now and the ice maker has given us problems from the get-go. It freezes over and stops making ice and we need to break the ice down constantly. It drips water into the fridge and then freezes under the deli drawer and drips down the left side to the floor outside of the unit. A bin has already cracked and I have it packed taped and the inside pull drawer in the freezer has come apart as well. Not a good purchase at all.

Lets starts with the nice sturdy looking knobs. The inside is a piece of plastic that breaks within a month. The NX58H5600SS convection oven is worse than a normal oven and takes longer to cook food. 4 short months after the warranty was up, it starts randomly beeping and giving me a -SE- on the screen. Wont even show the time. None of the buttons work even after all the troubleshooting. Troubleshooting for this code is just push off button. Ok well the buttons dont work. So unplug for 30 seconds. Now that thats done it is still displaying the -SE-. Thanks Samsung as a service call will cost at least 300 to come fix it according to other reviews. What a piece of crap this oven is. Will never buy Samsung anything again. Not like they even care! My tv, all my phones, washers, dryers, nothing ever again! And the service call person sounded like she couldnt give 2 craps seeing as how she told me it was her Friday. Wasnt even concerned that I just spent $900 on a stove that ** the bed 16 months later!!! Bad Samsung! BAD!

My refrigerator is unsafe to rely on due to temperature irregularities caused by a defect in design that is well documented and well known by Samsung. There is already a class action lawsuit ongoing for this defect. I paid good money for a Energy Star, high quality refrigerator which I did not get. I did receive a refrigerator which causes food spoilage, does not do what it is supposed to and requires me to break ice away on a continuous basis. I require refrigerated medication to keep me alive. My disability makes breaking the ice away difficult and laborious. I bought the refrigerator from HHGregg which closed its doors. They came out twice to repair this same defect. I was not aware that the issue was a known defect until recently and I would like Samsung to be held accountable in cost for repairing this defect in their product. Samsung claims to be a company that cares. The Third party of Alorica is creating an atmosphere of deceit. I have asked for a Supervisor regarding this defect and all they send are anonymous emails with no one to contact.

We totally remodeled our kitchen and purchased new stainless appliances. The refrigerator is a Samsung. We paid for it in November of 2014; it was delivered in February 2014, installed in March and began being used on a full time basis on May 23rd of 2014. We had problems beginning immediately and still are having problems. The problem is the ice-maker. We have been told by one repair person Americans like too much ice but he replaced the ice maker which continued to make twenty six cubes a day. I went to the Lowe’s store manager who was to do something but failed to (big surprise there). We waited three more weeks and complained again and asked for another service provider at the encouragement of friends. They were busy and took three weeks to arrive. They ordered a new motherboard which was installed four weeks later. For the month of November and December of 2013 we actually had ice! Then it started coming out crushed and no cubes. Out comes another guy who says it is the auger… Called Samsung and asked for it to be replaced - got nowhere. Repair guy is coming tomorrow to install the auger. The bad news our warranty is gone as of February 7th. Talking to Samsung is like talking to a repeating robot. Now I have spoken with several people who have had ice problems with this model from day one. I am hoping between Lowes and Samsung someone is going to do the right things. I have owned six new refrigerators in six homes and never been through anything like this. To find out Samsung is aware of the defect is even more upsetting. My only choice at this point is to buy a new refrigerator and employ someone to drop this one off at the Lowes front door. I am still paying for my very expensive remodel and intend NOT to pay for the refrigerator. Lets hope someone steps up to the plate real soon!

A few years ago we had a Samsung microwave. We had to have it repaired when it was less than two years old. Repair cost about $200. Within a couple of months, the repair failed. Sorry, we guarantee our repairs for only 30 days. Thanks, Samsung. In December 2013, i.e., about 15 months ago we bought the RF323TEDBSR/AA 30 cu ft refrigerator because it had the size and features we wanted. It stopped working a week ago. Luckily, we have a 25-year old GE in the garage, still going strong. Repairman from Samsung came today. Oh, you have to order a $200 part. When you get the part, well come back and install it. Another $200 or more. Service stinks. Quality stinks.

BUYER BEWARE: From the day I received the refrigerator, the bottom load freezer never worked. Within a six week period; I made multiple calls to SAMSUNG; was sent two local techs, who was in contact with the samsung; Samsung cancelled the third tech with no explanation and the freezer is still not working. Dealing with the SAMSUNG SERVICE DEPT. has been one long nightmare.They have an 800 number so you do not get to speak to the same person; they are located all over the USA and Dominican Republic. I was given misinformation, hung up on, transferred to other agents multiple times and had to re-explain the reason for my call over and over again. The agents read off a script about their service policy I cannot get a replacement refrigerator until a part has been replaced twice AND THEIR service tech deems it unrepairable; I cannot receive reimbursement for lost food until the refrigerator has been fixed. The problem with my appliance is that there was a factory defect with the freezer drawer, the techs were telling me, but not communicating this information to the SAMSUNG TECh. I was assigned a case worker after the initial conversation about the problem, I never heard from them again.

I bought a Samsung Microwave and refrigerator a few years ago now none of them works. The microwave does not turn ON anymore. The refrigerator will not cool down either. All I can say I will never buy a Samsung product anymore.

I purchased a Samsung gas stove in September 2020. In January of 2021 my wife and I noticed that the paint and clear coat was chipping off of the stove. I called Samsung to let them know about the problem and after a week and a half of playing phone tag a representative of the company informed me that the chipping paint is NOT covered under the warranty. Now we purchased the extended warranty and still had PLENTY of warranty left but in order for Samsung to fix the paint chipping we would have to PAY for the work. My recommendation is to NOT buy anything from Samsung unless you would like to pay $1300 for a black stainless steel stove only for it to have a 1” paint chip missing after 4 months.

Unfortunately for me, I didnt read reviews prior to making my purchase. We bought a 4-piece appliance group at a Black Friday event at a local retailer. I hadnt had an ice maker working in my previous fridge for 5-6 years on a 21 year old product. So, needless to say, I was tickled to finally have new appliances with a working ice maker!We had the appliances delivered and hooked up around the first of the year. Within a month and a half the ice maker quit working. We put in a service call and waited. Within about week and a half the technician arrived and swapped out the entire ice maker components. Working again! Apparently, the water line didnt line up right within the unit and the overspray of water iced up the unit eventually.About a month later, same thing happened. Put in a service call, complained about our unit being a lemon and needing to be replace. Sorry sir, we have to have at least 2 service calls before we consider replacing a unit. After waiting for almost a month, technician arrives, replaces all the ice unit components again. Working again! And, the technician said Ill be coming back as he was leaving. Hummm.About 3 months later, the unit completely stopped making ice. Once again, Ive called the customer service, complaining about my unit being a lemon needing to be replaced. Here I am two weeks after that call. No ice, no calls within 24-48 hours which is how everything happens at Samsung apparently. My case was given to a validation group, and Id be getting a call from an Executive in 24-48 hours.8 days later, I get a call this morning from an Executive. She wasnt there to soothe my concerns but rather to inform me that my issue had been sent to a review board. And, they would be contacting me in 48-72 hours... Oh crap! Also during this conversation I was informed that my 1-year warranty was NOT a product warranty but rather a SERVICE warranty, and that they will likely be sending a technician out again for another service and there was NO guarantee they would be considering the replacement of my product. Despite raising my blood pressure and me speaking my disapproval, she ups her attitude, and goes rude on me and we get nowhere. Im waiting the determination of the review board.I call up my retailer, and basically get the its not our problem routine. I ask, so, what happens when my warranty runs out? Oh, sir, you can purchase an extended warranty... And there my friends is the scam. Samsungs product is crap. Samsungs customer service is horrendous, unless you like banging your head on the wall and getting nowhere... In 24-48 hours.I should not have to Google up how to unfreeze a Samsung ice maker on a brand new unit! Be careful to read your warranty, its not a replacement warranty, its a service warranty... Service their way to the 1-year expiration, and wash their hand of you. Unless of course, you spend more money and buy an extended warranty. Do yourself a huge favor. DO NOT BUY A SAMSUNG APPLIANCE, product is crap and customer service is horrendous at best.

Add me to the 2,180 list of dissatisfied customers who own a French door Samsung refrigerator with twin cooling. We have the same problem with ice building up in the refrigerator section causing water and ice to form under the crisper trays. The compressor was replaced after 1 year but the problem keeps occurring. I question the Executive team from Samsung how they could still be selling a product for the last 5 or more years that has the same issue. If you read through the reviews and see the years it has been the same problem. Their response was, We will send a technical out to fix it and you will pay the bill. The problem should be fixed and there should be a recall. Why would anyone invest more money in a piece of JUNK? Next step is a report to the Better Business and to make dealers aware that they are selling faulty products.

I bought a brand new condo with brand new appliances in April 2013. My Samsung freezer broke down twice within the first six months. Samsung sent Totem Appliance to repair problem. A couple of weeks after the one year warranty expired, the same problem occurred. Now Samsung is refusing to fix the problem. I am shocked to know that Samsung is refusing to deal with this recurring breakdown in the freezer. The food thaws completely and then freezes again. I expect Samsung to stand behind their product. It is expensive to replace a refrigerator. It is only one year old. Model# RF197ACRS, Serial #y4d24adc500767b.

The ice builds up on the back panel of the inside of this fridge. You have to defrost the fridge every 6 months!!!

Less than two years old and it has never worked properly. 70 degree drop in heating. Takes 30 minutes to heat up. Samsung fixed once and broke again in less than 6 months. In process of replacing entire parts of oven and new board. Samsung repair came out and told us he did not have the right parts, that the phone people did not tell them the right things. Stay away from Samsung.

Drives me crazy, repaired once at less than 2 years old, considering the price we paid Im disgusted. The doors have to be forced shut, as they dont close automatically. Butter holder doesnt hold a pound of butter! Shelves barely adjust and certainly not efficient. Water seems to pool in vegetable bins. To make matters worse the fridge and in particular the freezer is always covered in weird patterns as if the moisture is escaping somehow to just under the stainless steel. Will never ever purchase a Samsung anything again and I think Ill stick to low end because it seems like everything breaks down after 2 years regardless of the price.

Bought this dishwasher 7 months ago and began getting error code 5C (clogged drain). I completed the troubleshooting per manual, found no clog, called Samsung for warranty service. One hour and a half wait so I set up call back. Agent called back, said she was not in dishwasher dept. and sent me back to call back and disconnected me. Set up another call back, same thing, since I purchased it from Costco I am returning it and buying a different brand, this is by far the worst service I have ever had...NO MORE SAMSUNG ANYTHING.

My advice - DONT buy Samsung products. The condo block my friend lives in has Samsung dishwashers installed. Three of them that I know of have quit. It is impossible to get good service with any kind of results. The technician at the other end keeps you on the phone for hours and wont consent to new parts or agree that there is a problem covered under warranty. It took one gal seven months to get any results. Two are still working on it. They are not cooperative at all. We had a Samsung TV. What a disaster. The picture was always blurry and with movement, it was followed by a delayed shadow. Weve switched to LG products and love them.

After one week refrigerator died. Took three days to get a repairman. He couldnt fix it. They tried to search for someone who could. 3 more days passed still waiting. Horrible. My call dropped while calling repair service again. Been on hold for over an hour now.

We purchased a Samsung dishwasher last year as part of a complete kitchen package. The warranty was over 1 month when the dishwasher started leaking. We contacted the company and we were informed the washer was out of warranty and to repair by ourselves. This was a 600 washer. I am never buying another Samsung product ever again.

I have had to get the stove repaired twice, dishwasher once and the refrigerator has practically all the shelves cracked or broken. We bought all these appliances from Lowes In 2017. My wife and are over 65 and live alone so these are not abused, do not buy Samsung, maybe TVs.

I purchased a Samsung stove from Lowes and also purchase the extended warranty. One day the stove top glass made a pop sound and cracked open. I called the company for repair and they sent a technician over. The technician called the repair company and they decided, dont know based on what, that it is a functional and physical problem and therefore they would not repair it. I have had this stove for 4 years and have been using it according to guidelines. As I explained to the service company personnel Abigael as well as Lowes repair person Keaton, no physical damage was done to the stove glass top; however they still refused to do the repair. I have had GE glass stove top and I have family members and friends that have either Electrolux or kenmore and that does not just happened. This glass top obviously is defective and the company does not want to own up to it.

I am a fan of their tvs so thinking 7 years ago I would buy this Samsung 3 door refrigerator. Well my story is the same with ice maker not working and then it freezing up on the evaporator fan except I went a little longer than some of the other reviews. Very disappointed with Samsung and their appliances. I made a big mistake and bought a washing machine and had the repair man out for that within the first year. I hope people will read and learn from my mistakes. Dont buy Samsung appliances. Buyer beware.

Crack in one of the burner tops. Called every day for over a week. Got the run around every time. Put on hold for hours. Was told I it was cosmetic damage but we couldnt use our stove because if water got in it would short out. It is only 6 months old and under warranty and they wont cover it. We are so frustrated. I would like to post signs warning everyone to stay away from Samsung. Company does not honor their warranties.

We bought a new Samsung refrigerator at the end of 2014. Less than six months after purchasing the ice maker started leaking etc. The same problem everyone else is complaining about. Had it fixed several times and finally gave up. So we bought an expensive refrigerator and had to buy ice 90 percent of the last four years.

We purchased a 2 door, 2 drawer Samsung refrigerator at a cost of approximately $4,000.00, 3 years ago. The fridge stopped working a few months ago. We had an appliance repair company that was referred to us by Home Depot for this brand. The circuit board was defective. Samsung stopped making that particular circuit board and refused a solution for the repair of our fridge. After checking out the Samsung service of parts for repair, we found out they do not support the repair companies with parts or solutions. Therefore we had to dispose of our 3 year old fridge and buy a new one for about the same cost. What happened to refrigerators that last 10 to 15 years??? I would caution anyone when it comes to Samsung refrigerators, BUY ANOTHER BRAND!!!

We purchased a Samsung refrigerator from sears labor day. Freezer never worked get cold. Was told it was the settings. In Jan water in crisper tray, no ice, followed by flooded floor. This is the short story of it. 6 visits from repairman and still not fixed. Samsung just gives us the run around and now after 1 yr they are using that now to say SEE YA.... Ridiculous. DO NOT BUY ANYTHING FROM SAMSUNG!!!! Sears is an issue too. They did nothing to help!!!!!! I will not shop for any appliances at Sears. Buy local.

What a waste of nearly $900. Samsung has absolutely no customer service when theres a problem(s). Was no help on phone, had an online chat (India, of course) who was flipping through his instructions for code PE and I was told it was a half-load error, whatever and whoever does a half load? I can ditto everything in here, one code after another. Repairman (local) here 2x, replaced main board that didnt work. Did the cleanout cycle a few weeks back and was running well but now code 9E. Looked it upon net, tried the soap thing, NG. Tried banging on left side and running this time, but for how long? If I have to pull it out like another suggestion it WILL NOT GO BACK IN. BTW, the Samsung authorized dealer is 3 hours away! They sent one about 6 months after I got it for rust appearing on the outside of the door and he said rust was not under warranty. This is a stainless steel, inside and out, and theres rust? I agree, NO MORE SAMSUNG! I hope the microwave holds out longer.

I wish I could be here to write a good review about SAMSUNG, but this is not the case. I am totally disappointed with the Customer Service Department and also with the product!!!! My parents are 87 & 86 years of age, their refrigerator broke on July 31, 2021 and had not been a year that they had delivered the refrigerator. They came out, they shipped the wrong part. They ordered the new part, got lost. Finally they said they would replace the refrigerator. That they would be contacting us from 3 to 5 business days. That was on August 16th 2021. So today August 23, 2021 I called today! It being the 7th day and no call. After spending the whole morning and afternoon on hold with 5 different people to tell me that THEY made a mistake on the ticket would not tell me what?? and it will take 7 to 14 days more??? How unprofessional on both companies. We will never buy a Samsung product again. I will never ever recommend a Samsung to anybody!! The worst experience I have ever had with a company. I want to speak to someone in charge someone that can help my elderly parents. But no one calls back ever or they can not transfer you... All around a horrible experience. Super stressful.

Do not EVER buy a Samsung appliance. I bought a refrigerator in April 2016. Within 5 months both ice makers quit working and a fan motor had to be replaced. 7 months later, the fan motor started making a loud noise again, so I bought the extended warranty. I called for service and was told that they would not come out for a loud noise (it was extremely loud).Finally, both ice makers quit working again and then the freezer quit working. I have spent the last 3 weeks trying to get someone to come fix it. Each time they tell me that someone will call within 24 hours to schedule a visit. Nobody ever does. The 2 companies that they assigned it to refused to do the work. Now they are telling me that they have nobody in the area to do the work.Today I spent an hour on the phone being transferred to wrong departments. Then they started me all over again and tried to assign the work to the same 2 companies that refused to do the service. Im extremely frustrated and will NEVER, EVER, buy another Samsung product. TN has a lemon law, and when this refrigerator goes out again (because I know that it will), I will fight the battle to get my $$ back.

This very expensive 4 French door refrigerator (over $3000) quit cooling within 2 years of purchase, and Samsung is non-responsive. My story sounds like the same thing others are experiencing. Samsung supposedly scheduled service with an independent contractor to come look at it and he never showed up because no one ever told him -- they dropped the ball completely. They cant be rescheduled for at least 2 more weeks. I have been receiving the same line, (its not my department) from Samsung for every call I make. Meanwhile, my food is spoiling and I am hoping we dont end up with food poisoning from improperly cooled food. I paid too much for this one to run out and buy another. So we use. It is apparent that once Samsung gets your money they do not care. In my experience, this is a terrible product and bad company that should stick to making televisions -- not refrigerators.

Did not make ice as it should. Then the ice sticks together. Went on vacation. Came back 5 days later and ice maker basket will not release. Is stuck in freezer. Cannot unload stuck ice.

At the moment, our house is fully stocked with Samsung stainless steel appliances from top to bottom. Dishwasher, microwave, freerange oven, refrigerator, TVs, etc. You name it, we bought into the Samsung brand due to the tech features and the sleek designs, but we regret every single decision we made when buying the Samsung brand. Never have we ever had such an awful experience with EVERY single product from a single brand than with Samsung. Ill keep this review narrowed in focus to just the Samsung freerange oven, but I do want to provide some details around the numerous and frequent issues weve had with every other Samsung appliance we own.First off, some background, we usually buy our appliances from Lowes due to the proximity to our home and the frequent sales they offer. We started to renovate our house a few years ago and began purchasing new appliances at that time. From the start we had problems. First, we purchased a new Samsung waterwall dishwasher and within the first year, we had to repair a plastic motor part that drained water after the wash cycle. We decided to not purchase the Lowes warranty at the time (regrettably) and I was forced to watch a YouTube video of a guy taking the motor apart and using epoxy to repair a cheapo plastic part that was seemingly critical to the machines functionality. Next up was the Samsung microwave, which after 6 months had the motherboard supporting the dials blow out. It literally just stopped working, without warning or without an obvious cause. Luckily, this was within warranty and a new board was mailed to us, which solved the problem. Fast forward 3 years (which seems to be the magic timeframe for ALL Samsung appliances to crap out), were now having the exact same issue. So, outside of warranty, we need to figure out whether to fix or replace this crappy Samsung microwave. Next up we have the Samsung smart 55 LED TV. We bought this at Best Buy on a Black Friday deal 3 years ago and it was great...until it wasnt. No warning, it worked one day and then it didnt. Looked up all the DIY fixes and replaced the power board, no luck. It was JUST outside warranty and we know face the decision to pay more to fix it or just change to a new, different brand, TV. UGH!Now, to the Samsung freerange oven. To start, we are very, VERY, fortunate to not have had our house burn to the ground due to this incredibly dangerous and absolutely awful appliance from catching fire....TWICE! Some details, again, we bought our Samsung freerange range oven, Model NE597R0ABSR/AA, Serial Number J0V27DCC501158V, from Lowes back in 2019. We had a very old oven that just wasnt cutting it and we did quite a bit of research before purchasing this oven. We felt at the time that Samsung had very good reviews, despite some of their newer lines of appliances being out for a short period of time. We take the plunge and the experience of having it delivered and installed was great. Not more than 2 years of having the oven we had our first of two awful experiences with the oven. I cook for a family of 6 about 5-6 times a week, using 3 of the 4 range top burners and the oven at the same time. Thats a lot of cooking on a regular basis, so when we were simply cooking on 2 burners without using the oven and we saw FLAMES coming from the back of the oven, we were blown away. And terrified! We immediately turned the burner, got the fire extinguisher ready and shut off the main breaker to the kitchen. The flames subsided but the smoke was still billowing out of the back of the oven and the fire detectors went crazy. As we pulled the oven out from the wall (and took off the food, which eventually spoiled) we could see where the smoke was coming from. We unplugged the oven and took off the panel and the entire motherboard was melted....it was like someone doused it with gasoline and set it on fire. Our oven was ruined and the wall behind the oven was charred. Long story short, we filed a claim with Samsung and despite our oven being out of warranty for just a few months, they sent out techs (who didnt speak English) to replace the motherboard and it worked once again. We were pretty shaken from the experience and were hesitant using the oven or range with any level of intensity, but over time we began to use it normally. Not 10 months later, we were making dinner just like we always did (the night before Thanksgiving, nonetheless) and THE SAME THING HAPPENED, but on a different place on the the oven. We heard a POP, and the back of the oven started smoking and there were flames. Then the oven shut off. Once again, we turned off the oven, we pulled it out, we unplugged it, we removed the back panels and IT MELTED THE GODDAMN WIRES!This was the last straw. Samsung appliances have been nothing but an absolute disaster and even with warranties, they seem to stop working/break/catch fire/etc just days or weeks or months past the warranty timeframes. Samsung makes appliances and products that look great, but my god they are absolute trash. We are now in the process of replacing every Samsung product in our house to prevent a disaster in our home. Do your research, buy what you can afford, but please, do not buy Samsung. Its garbage.

I purchased a side by side Samsung Refrigerator (RS263TD) in 2014. It began freezing at the bottom in 2017 and I had it serviced for $200 replaced the cooling panel. Now in early 2018, the problem is back. The service company guarantees their service for 1 year if there are problems with the unit; it was not charge. I have now reviewed the consumer complaints related to Samsung refrigerators -- they are all the same. What about a recall on the products. This product was a replacement for my GE (21 years of use). I will never purchase another Samsung product. GE only.

Im sorry, its not like me to even write something negative. However, my family has been poisoned because of Samsungs malfunctioning refrigerator. The digital readout is not accurate in displaying the actual temperature of the refrigerator. Bacteria starts to grow on perishables at any temperature above 40 degrees. Upon me serving food, it read 34. This was while it was under-warranty and all you did was pay for the Parts ha. Since then, this refrigerator has not worked by freezing up once a month at least for the long 6 years Ive owned it. I firmly intend on continuing to get word out regarding this as I am a very experienced enterprise digital marketer. Dont worry, Ill keep the audience within the United States. You poisoned my family, put a band-aid on a broken fridge and it never ever worked properly. Nice job Samsung. Maybe, fridges arent your thing. If you drop that product line, Samsung may even see a spike in revenue as many people and families have been poisoned in the same way and the unanimous audience of Samsung Refrigerator owners will all feel relieved.

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

I purchased a Samsung refrigerator 400 LTR from Vaishali, **. From the start, the problem was that the upper portion of the fridge is ice-deposited and the lower portion is warm and the vegetable, etc. gets spoiled. When I complained, the person guided me on phone, around six months back, and said that if I switch off the refrigerator for one night, it will be okay, and this worked. But time and again this problem arises. It is the defect of the Samsung technology and why should I suffer> When I complained, they say that the engineer will come and charge 400 Rs for visit, in my view the basic defect should be removed by Samsung free of charges, or they place my fridge with a new one . I purchased it around 20 months back.

Don’t be lured by the exterior look like I was. The engineered is designed for failure! After replacing icemaker 2 times, the seal system failed that cooled the refrigerator. $500 worth of food gone! 48 hours x 4 different service techs set up by them who were not CCF Licensed to work on the seal system. My Yeti Cooler works better than this Samsung product. Thankfully my cooler is working in the kitchen, now Samsung wants me to prove my purchase after buying in 2014 from Home Depot. Going to go buy more ice...

The oven door is so easier to open than the KitchenAid that was in the house when I downsized shortly following my husbands passing in October 2019.

Purchased 6 new Samsung Appliances in 2016 at Lowes. All top-of-the-line black chrome. The dryer is currently sitting in the garage with a bad drum assembly. I pick up a 10 year old Maytag for $50 and its sitting in its place working fine. Every 2-3 weeks I defrost the Ice maker in the fridge with a hairdryer I now keep in a kitchen drawer. The dishwasher quit last night for the 2nd time in a year. (Not counting the 6 times Ive had to reboot the power to get it to turn on). Microwave has been installed 3 times since its been in the shop twice. Double stove door fell off once and has a dent in the corner...good news is Ive not actually had to service it yet. Washing machine is still working after 3 years. Must be a fluke.

I bought a Samsung refrigerator in 2011 and a washing machine/dryer in 2012. The refrigerator leaked all over the floor and the washing machine wont drain the water. Samsung wont fix, it is out of warranty. I want to know about class action lawsuits.

I bought Samsung microwave model SMH9187ST in March 2011 and just got the SE/5E code. After reading hundreds of similar complaints, I contacted Samsung. They are sending a service repair company to replace the control panel free of charge even though it is out of warranty. I was told that this was considered an epidemic type of issue that Samsung is aware of. If after the replacement of the control panel I am still receiving the error message, then the control box will need to be replaced at my expense. I just wanted to share with anyone who is just now getting this error code that Samsung will work with you on some level. Better than nothing, I guess.

Electric fire with Samsung range-top microwave, model SMH1713S - Purchased from Lowes Cerritos Town Center, Long Beach, CA, approximate price $300+/-. Normal use for less than one year, now producing smoke indicative of an electric short/fire in the mechanism. Also, failure of the main microwave generator as evidenced by lack of heating of material placed in the oven chamber. Major fire hazard, should be the subject of a recall from Samsung, but I do not see any indication that they have taken this type of action. Do not purchase Samsung microwave ovens. They are dangerous.

Got the 5E error code after a month of purchase. Technician came out and fixed it. I should of researched this product before buying. Technician had to come out 3 more times for the exact same error code, half the time not finding anything wrong (of course). Its now 1 month past warranty and does the same thing. I took it apart, checked hoses, cleaned all filters, cleaned the pump and still no dice. It is obviously a common problem with these units and has nothing to do with a kinked drain hose or whatever else they try to say.Easy way to check this: put a few cups of water into the dishwasher prior to starting it. The first thing it does on any wash cycle is drain whatever water is in there. Open it up when it pauses to change to the wash cycle (2 mins or so) and if the water is gone then obviously nothing is wrong with the pump or check valve or hose. It doesnt crap out until after the 1st wash cycle and does this immediately. Circuit board maybe?? I dont know but I do know that Im not taking this B.S. after shelling out $700.Customer service is joke, and after 9 calls and 2 emails, I finally talked with a floor manager. He understands my frustrations and is very sorry and he can set up an appointment to get it serviced which I will have to pay for. I asked him if he knows basic math and if you multiply the average service calls per year to maintain this one of kind Samsung beauty, if it would be worth it to him. He didnt seem to understand this so I walked him through it: 4 x $150 = $600.Ding Ding Ding. Thats right smart guy, I might as well buy a new dishwasher. So he transferred me to customer relations. They agreed to make a one time exception and pay for the repairs. I told him to prepare for one hell of an exceptional bill because Im going to make sure they replace every possible part on this P.O.S.

Well it’s a nice microwave, lets you know when you need to get your products out of the oven and self cleaning is nice, love the chrome and black. That’s the color and the overall expectations are almost met. I still haven’t learned all the little things that it has to offer me but soon I’m sure I’ll read up on it and find out! Lol. I would definitely recommend this product to anyone looking for one.

This is a horrible dishwasher (DW80F600UTS). It has average performance for cleaning dishes and horrible drying capabilities. I have had to make 2 service calls for major repair within a 2 year period. Both for the same issue. There are so many online reviews with the same issues and many others. Samsung will not stand behind their product and have been no help at resolving the issue. This is a lemon and should be recalled.

This wash machine has a wide variety of settings for washing. The bedding and waterproof items setting is very helpful. Without the center cylinder things like this can tangle, but not so in this setting. The spin cycle does a great job. Much less dryer time is needed. The water jet inside the washer is super handy to touch up items with a stain before the load. I wondered if I would use the deep fill water option since my old machine used a lot more water. But I have not felt the need to use it yet, this washer gets clothes nice and clean without all the extra water. I love that it reminds me when it is time to clean the machine. The self clean cycle is great. You will enjoy the little chime that goes off when the load is done. Highly recommend this washer!

After legal threats, involving the BBB and state Consumer Affairs agency, Home Depot refunded the cost of the stove, taxes, and the extended warranty, and they told us we could keep the stove (what would we want with a fire hazard).

Purchased my gas range 3 years ago. Paint on bottom of oven has blistered and starting to rust and also spider like cracks. Contacted Samsung and wont do anything saying its physical damage. Yeah like l did it. Haha. Dont purchase these expensive products. They are garbage and dont stand behind defective products. No wonder our landfills are full. Its due to companies like this who make products that dont last. I remember having appliances for over 25 years and only got rid of them because the color went out. And they didnt get dumped because they still worked and were passed onto the needy.

I have to say I purchased a total kitchen appliance line from Samsung and washer and dryer and have never been so disappointed in a product. Fridge is exactly as everyone has stated from the first year (now 3 yrs old) it leaked below the veggie bins. I bought this because my 15 year old Kenmore was outdated and I figure not as energy efficient as it should be. Mistake number one. At least it didnt leak. To be fair I havent contacted Samsung as I have read many other comments and just feel its a waste of time.

I purchased and a 2 door stainless steel refrigerator assembly and in 3 to 5 months we had to replace the ice maker - since then we are on our 4th ice maker. I have had many contacts with Samsung corp, and customer service and now that the unit is out of warranty they now tell me that the repairs will be at my cost - I simply requested a replacement unit for the one that I have. With saying that I have to add that I also have the microwave, oven, smart tv and dishwasher.I have been on the phones with Samsung tech support for hours going over what we are experiencing with their product - they just keep saying now that the unit is out of warranty and that I didnt purchase an extended warranty my request for a replacement unit is and I quote not an option. My question to them is that this problem was existing during the warranty period and 2 ice makers have been replaced during that time. I would think they would have taken that into consideration for it is obvious this problem was pre-existing prior to purchase. I guess their business is stronger than the consumers of their products. They stated to me the only thing they will offer is a one time free repair to the unit and that was the best they could do. I then asked if we have the repair done and 3-5 months again down the road this happens again then what? They said they could say at this time.In other words you just ** out of luck and $1500.00. I wasnt asking for restitution on any type. I just asked for a replacement unit and that was no longer an option because the unit was out of warranty. In closing, I must say I can no longer support the Samsung product. And in closing a message to the Samsung corporation - the definition of great company service is not defined when things are going right. It is defined when things are going wrong!!!!

I bought Samsung Refrigerator RF26XAEBP in 2010. Less than three years into ownership the compressor needed replacement. Four years into the ownership, the refrigerator started to collect water inside, under bottom drawers as a result of a known design flaw. Samsungs warranty is good only for a year and Samsung would not repair or replace even those refrigerators that were faulty when manufactured if the repair/replacement is requested past the one-year warranty. Customer Service was grossly incompetent, coldly bureaucratic, and well versed in reciting legalese warranty language. Needless to say, Samsung brand will never again be welcome at our homes.

Omg, how I wish I had read the Consumer Affairs reviews before I bought my Samsung range. Consumer Reports DID not give it a bad review. I purchased all new appliances for my retirement home and price didnt matter. Love my Sears Elite Refrigerator and my Bosch dishwasher. However, I cannot say anything good about the Samsung slide-in electric glass cooktop! The glass top has several scratches beginning the first time I used it. It was installed the second week of March 2018 but wasn’t used until April because I was in Florida. This is my fourth cooktop. First was a Corning, second and third were General Electric. After using it for only two and one-half months I cannot believe the condition of the cooktop. The booklet says not to slide pans. I try not to, but of course you will slide a pan occasionally. I use the same cookware that I used on the others. I never had one scratch on any of my other three cooktops. Every time I use it I’m a nervous wreck worrying about scratching it. There is no reason to get another top because I do not want another Samsung. This is a very expensive mistake! And, I will be replacing it. I feel sorry for those who are stuck with their Samsungs because they can’t afford to replace them. Samsung ought to stick with televisions. I sure hope there is or will be a class action lawsuit. Extremely dissatisfied with Samsung range and it will be a relief to get rid of it!

Purchased from Best Buy a Samsung 30 electric range, NE595ROABSR on 7/10/13. The convection fan started running super loud and then it quit working completely! I called samsung and was informed that it was out of warranty. One year only!! What?! They told me I could pay $300 to extend the warranty. However, to save money, I think we are going to order a new convection fan on Repairclinic.com for $40 and install it ourselves after we watch a Youtube video. We are very disappointed! Also, we had issues with the oven taking more than 10 minutes to heat and also had issues with condensation and dirt between the door after a self-cleaning. Definitely would avoid buying Samsung in the future!

The majority of my appliances are Samsung. I have had nothing but repair bills for all of them. The latest is the dishwasher (DW80F600UTC). I will slowly replace all appliances. They are not very reliable.

Bought a Samsung dishwasher from Best Buy and had installed late Jan 2014. Once installed had service come out to the house FOUR (4) times to repair. Would just stop working. It never cleaned that well. Glasses always came out dirty. So here we are AGAIN, the dishwasher has stopped working but because we are now over a year they say our warranty is out and refuse to fix it. If you buy a brand new product and within the first year need service 4 times, dont you think there is an issue? And its convenient that the last time they came out they said if we needed service again they would just replace it... Its pathetic Samsung does not stand behind their products. But I guess they really dont want to because its crap. And in my opinion, my warranty shouldve started over every time they had to come out and repair it.

I requested to have my refrigerator serviced. They had someone come out and completely ruined the refrigerator. I have been battling with Samsung with a complete refund or exchange so that I can get a new one. I even sent it to BBB. You would think that they would expedite this and help the consumer. This lady here was of no help. Lataisha ** | Office of the President. Samsung Electronics America, Inc. 105 Challenger Road, Ridgefield Park, NJ 07660. **. A refrigerator is a necessity, not a luxury. I have been without a refrigerator since 2/11/2019. Never will do business with them again.

I bought the Samsung French Door Refrigerator RF28HFEDBWW/HDPP in 2014 and the ice maker hasnt worked right since. It started out that I researched refrigerators thoroughly before buying, went to Home Depot to order and thought everything was fine. They didnt tell me that the refrigerator I wanted didnt come in white, so they changed it to one that did. It was a completely different refrigerator! I didnt know this until my old broken one was on the truck and they started to install the new one. At that point I called Home Depot and they said, “We’ll return it.” I didnt have a refrigerator that worked, so against my better judgment I kept it thinking its just a different color Samsung, it should be fine.Within weeks we noticed the ice maker wasnt working correctly. It was dripping water, inside and outside down the door. We thought we werent closing the doors correctly, so we just kept wiping up the spills. When I wiped the front of the door, the paint chipped off because water had gone under the paint, rusted the door, and created bubbles. At this point we also saw the ice was jamming in the tray, and we had to keep breaking up the ice.To make a long story short, 3 years and at least 6 (soon to be 7) service calls later, the problem hasnt been fixed. We did buy the 5 year extended warranty from Home Depot, so thankfully all the parts, service and even a new refrigerator door have been covered. The problem is that 3 years later, its still not fixed, and they have replaced everything that can be replaced. The last 2 service calls, were to document that theres nothing more that they can do, and theyre insisting on another because they havent documented things correctly.To say Im frustrated is an understatement. Im disappointed in Samsung as a brand, and furious at Home Depot for the run around theyve been giving me. I will continue to call and have them service this stupid refrigerator until I get a new one. I will keep jumping through their dang hoops, until I get a refrigerator that works, but I WILL NEVER purchase another Samsung or buy another large appliance from Home Depot.