Samsung French Door Model RF4287HARS/XAA - In April 2013, we bought our $3,000 Samsung fridge. On June 29th, 2013, I called to report a problem that we couldnt activate the electronic circuit board. We couldnt switch from cubed to crushed ice. On 18 Jul 13 the complete fridge failed. Today is 25 Jul 13 and its still not fixed. Thats after over 5 calls to Samsung and the same to the local retailer. We were traveling so all the food was lost and what amazes me is the cavalier response from Samsung always apologizing and promising to have someone else to call but having no one to fix it. This is the worst customer support Ive ever experienced by a long shot.

Houseful of Samsung Appliances and now I am stuck. Microwave takes forever to boil a cup of water for tea. Cheap handle broke off after 2 years. Dishwasher doesnt clean dishes, you must basically wash by hand before you put them in. French door refrigerator crapped under 3 yrs. Paid over $900 to fix. Icemaker was part of that fix, now a little over a year it stopped working again. Stove knobs all broke off gas stove... under 3 yrs old. Also dont bother using the cleaning mode on your gas stove. Its known to get so hot it fries the circuit board. Costly repair I had on that one.Washer tears clothes and cant use bleach anymore because it goes through the compartment prematurely and blotches my load. TVs lasted no more than 3 years and my phone sucks. I have wasted so much money let alone time waiting for service people to show... or not to show. Customer service... a total joke. Never willing to resolve issues. I have over $8000 in home appliances and electronics that, unfortunately dont know when they will see their day. But when its time, Samsung will never again be my choice. Cant afford to buy junk anymore. But they dont care. They got my money. Dont let them get yours!

New Samsung refrigerator installed June 15, 2017. On Sep 6, 2017 (less than 3 months later), it stopped cooling. We are still waiting on it to be repaired or replaced. Getting the runaround and now the compressor finally arrived but it was damaged. What a JOKE! Id like to give this a negative 5 stars.

Within days of buying this $2000 refrigerator, the paint started chipping. Having worked in metal painting, it obviously was a case of not cleaning the metal properly and the paint would not stick, this is especially on the edges and top of the door. This very simply is a defective manufacturing problem. Called Sears who said it was a Samsung problem, called Samsung who said it was a Sears problem. After about two hours on the telephone and ten calls, Sears sent me a check for $100.00 to get rid of me. I am happy to confirm that both Sears and Samsung have gotten rid of me. FOREVER!!!

We purchased our very expensive Samsung fridge, French doors, freezer on the bottom. March of 2017. After 6 months we had issues with the drawers and shelves cracking and breaking. Not only are the parts cheaply made but almost a $1000 in warranty calls with Lowes has been spent on trying to fix the ice maker. It is a vicious cycle. The entire thing freezes over, we have to defrost it then wait for the entire unit to reset. When we DO have ice, the ice doesnt Staub cold, water leaks all over the inside and outside of the fridge and into the floor. We are so sick of this issue. We have only had the unit for 2 years and were STUCK with it!

I purchased a French door in 5/15. RF28HMEDBSR. Ice maker leaks, froze up, stopped working. And now it is not cold in refrigerator. It was making a loud noise. Then it just quit, I paid almost 3000 for this refrigerator and I can’t afford to buy another. There is ice in back of maker wall. Thick. Where is the class action suit?

We have had our range two weeks. We are very careful when we cook, we do not place anything on the range other than a pot or pan we are cooking with. We do not slide pots and pans across the glass top. Regardless of being extra careful, there are already small scratches in the glass. I dont understand why this glass top is so delicate. We had a Kitchenaid glass top before this. Lasted years without mars on the glass. Very disappointed in the quality of the glass. Otherwise, we have no issues with the range...yet. It cooks and bakes as intended thus far.

Bought this French door Samsung fridge model rf263 brand new 3 years ago. At first it was awesome, love the roomy space and design of it. But within first year it started making a really loud grinding sound. And eventually one day fridge part totally quit cooling. Ruining lots of food. Luckily we unplugged it and I researched online and found out due to defective design this fridge tends to fill up with ice in back where air flows between compartments and when it’s making its grumbling noise its ice rubbing on the fan. Only cure is to let the fridge completely defrost for 48 hours. There is no way to get to the coils to clean this fridge out either. So I defrosted it for 1 day at first, moving all food to ice chest and deep freeze is a pain in the rear. That wasn’t long enough had to do it again for 48 hours. Then it worked fine until next time it started making the noise again. Now it is freezing up every 3 months or so and today it is doing it yet again. It is NOT a reliable fridge, because when the fridge starts not cooling it doesnt notify you until it reaches about 60 degrees. Yesterday I cooked 50 dollars’ worth of barbecue meat and this morning it turns out the fridge was not cooling. The temp display was flashing 38 degrees but when I put thermometer in there the actual temp was 65. Do not buy this fridge, all the good reviews for this fridge are from new owners. The problems show up with it well after 6 months of use.

Purchased Samsung rf217acpn in 2010, had problems from very beginning. Had to put in a new computer as old was bad. That was a little over a year since I bought brand new. Had to replace the door guides in the freezer and the seal around freezer door. That was in the first year. I was really upset. Called corporate office and they said you had to have 3 unrelated defects before they would consider replacing with new refrigerator. Last 2 yrs water under drawers, ice & freezing food on back panel. Defrosting manually. Cant imagine they are still selling thousands of this defective product. Borders on criminal.

Two years ago I bought a Samsung kitchen suite. Within the first few months my ice maker on the fridge went out and the dishwasher motherboard had to be replaced. We have had constant issues with the dishwasher. It does not stop running so we have to unplug it. Service is coming again and I have had enough. I want a new dishwasher that works properly. Did I happen to say that it is only two years old? Samsungs customer service is in India and they are no fun to deal with. When I asked them to replace it they said talk to the Best Buy WHERE I bought it from. Best Buy said to call Samsung for a replacement. NO ONE IS TAKING RESPONSIBILITY FOR A BAD PRODUCT. DO NOT BUY SAMSUNG APPLIANCES EVER!!!!

Samsung Refrigerator Model #RF323TEDBSR/AA. Unfortunately, I did not see the reviews on Samsung Refrigerators and made the worst mistake of purchasing one - my first and last Samsung appliance! It seems that most consumers are having issues with the ice makers, as well as myself. Within a few months after purchasing the Samsung refrigerator, the ice maker was not working properly and it is now not working at all. I paid $2,400 for this refrigerator. I just dont understand how a company is able to continue ripping consumers off!! In addition to other very frustrated consumers, I continue to let everyone I know via internet and otherwise to NOT purchase Samsung appliances.

Less than 2 years - refrigerator Starts falling apart! Refrigerator needs to be Recalled! Ice maker stops making ice, Door handle breaks off with the plastic pieces still connected, and water dispenser plastic piece breaks off. Called Samsung, sends a technician. The technician sends pictures to Samsung. Samsung determines outcome despite the technician’s analysis and recommendations. Samsung blames their consumer. Samsung does not cover the any of the parts. Keep reading the reviews below from other customers. I wish I did! Samsung appliances are not built and made to last. Poorly and cheaply made with flimsy plastic that break off... The only use for this refrigerator is for a large paper weight. Stay away and Don’t waste your hard earned money. Period.

I have the Samsung French Door Refrigerator model RF217 series. It is 2 years old and the water is pooling under the vegetable bins and inside the bins. I called the customer service and of course, it is not under warranty. The repair person they recommend wants $180 to look at the refrigerator plus parts which could be anywhere from $20 to $250 depending on the problem. How can so many people have this problem and the company state there is design flaw. They should have a recall. I will never purchase anything from this company ever.

Our Samsung fridge is two years old. The freezer recently stopped cooling. The repairman said its the sensors... With the service call, the labor for installing the two sensors is nearly 500 dollars. Its a piece of junk. A huge disappointment.

Bought new Samsung microwave (me21h706mqs) and after one week it caught on fire at the plastic piece in rear corner. Lucky we were at microwave watching or whole house could have caught on fire. Huge plastic smoke and horrible smell. Home Depot response was call Samsung. I asked them to come and take out as it is health hazard. Called Samsung, had to call three different numbers as they cannot transfer, phone technology?? Samsung was not impressed their unit caught fire and really did not care. Said they would sent tech in 2-3 days. UNACCEPTABLE.Basically they hung up on me after I requested someone come out on Monday to remove. Do you think if this happened to the GM at Samsung they would have treated it as routine maintenance? It is now 2 hours after Samsung was supposed to be here and no word yet. Going to replace with ANY other brand than Samsung. If you look at these reviews you see many fires. Cant believe they still are selling them. Buyer beware.

Two years after purchasing the dishwasher at Best Buy it stopped running with lE error. Set up a repair with Samsung but their local repair (Lake Electronics) did not have the insurance required by my condo. Then called another repair service and was told they had stopped repairing Samsung appliances because it was too difficult to work with the company. A third company diagnosed a broken temperature sensor, apparently a common problem The parts had to be ordered. It has been two weeks and they are not here and no information on when the repairs will occur.

Ice build up on walls and crisper. Temperature fluctuations inside the freezer and fridge. Unable to maintain set temp. Operating screen broke and now the system not respond. Just beeps loudly. Compressor is loud like car engine non-stop on. House Fire danger with compressor on all the time. Complaint filed bbb.org to Samsung response but Im sorry. I hope youll purchase another Samsung product. Im SOL.

I purchased the fridge (RF32FMQDBSR/AA) 3 years ago through South East Steel (SES). Immediately it was evident the ice maker was defective. Problems included no full size ice cubes, leaking constantly and requiring manual defrost and reset whenever door was left open more than a few seconds, for example if loading a large grocery order. It took quite a while for SES to respond to my concern. The repairman Samsung sent, while under warranty, pierced the mechanism with an ice pick, left in anger, and it took months to receive a replacement part and installation. Problem unsolved. I then went back through SES who took so long to get a repair request to Samsung, the warranty expired. Samsung did make the concession of sending out a repairman who said this model was known for its leaky ice maker, there was nothing he could do and to call the company periodically as it should soon be covered by a recall. I called every 4-6 months for over a year and a half to be told each time Samsung was aware of the problem and there was no remedy. Finally, the ice maker stopped working all together. I then called Sears Repair. The workman told me that this model was being replaced for any Sears customer with a long-term contract because Samsung was so unresponsive regarding the ice maker defects. He told me class action suits were pending. He did order a new motor. The second Sears technician who showed up to replace the $392 part told me it was a upgraded part for the ice maker. All problems resolved!So if Samsung knew about the problem and upgraded its ice maker motor, why wasnt it covered as part of a recall. And why, in all the calls and queries I made was I not told that upgraded replacement parts were available. And finally since this part solved the problem reported while under warranty, why isnt at least the cost of the part covered? Total repair was $600. I am asking for cost of the part. So far it has fallen on deaf ears at 1-800 SAMSUNG I am awaiting a supervisors supervisor call back. Wish me luck. Otherwise the fridge seems well designed and working well.

Dishwasher doesnt clean dishes. Also had fridge. Over $2000 freezer froze so bad it wouldnt open anymore. Finally recd voucher for new fridge. Bought a Frigidaire. Works great. Refund after buying fridge: $900. They need to stick to electronics.

Its taken over 10 weeks to get my fridge repaired. I have called Samsung every day and spent hours on the phone. You will get a new person who acts like they are helping you. End result still not fixed.

Purchased fridge 2011 (Model RF217ACPN, Serial #Y4AU4ADBB00305F). Made three service calls. 1st - right after purchase, Freezer wouldnt freeze. 2nd, last year, the veg and fruit bins accumulated water. Sunday woke to a warm fridge and freezer, everything melted. Service tomorrow.

Samsung side-by-side refrigerator compressor burnt out only after 7 years. I still have my old refrigerator in my garage that still works after 14 years. I cant believe a cheap refrigerator can last longer than a Samsung refrigerator (it cost me $2,400). I called the service center and they told me that the warranty was only for 5 years. I will never buy Samsung products.

Let me add my voice to the other dissatisfied owners of a Samsung refrigerator. The ** ice maker freezes up about once a week. I have to use a hair dryer to thaw out the ice which is frozen in the rear of the icemaker. From the reviews here, I can see that this is a common problem with Samsung icemakers. I was in a Home Depot store recently and Samsung is still using the same design of icemaker. I hope people read the reviews written here and look to other companies. DO NOT PURCHASE A SAMSUNG!! I will never again buy ANYTHING manufactured by Samsung.

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

I bought our 4-door refrigerator in 12/11. About a month later, the right door bins started falling out. I called Samsung directly and ordered replacements. No problem. The wrong bins came so thinking I was responsible, I called and reordered them. About 3 weeks passed and I hadnt received them, so I called them again. I was told that the order hadnt been placed so I ordered them again. I still hadnt received them after another 3-4 weeks, so I called them again. I was told that they were ordered but they didnt know where they were? She placed the order again. Another month passed and I hadnt received them yet, so I called and asked to speak to their customer service department. The gentleman assured me that they were backordered (never heard that before) and that they were now in stock and he would ship them immediately. I called the following week to make sure that they had been sent. Some lady assured me that they were shipped on the 15th of September. That was September 15, 2011, today is 9/29/11. I havent received them yet so I called and asked for customer service again. This time, I got their executive customer service rep. I was told that their records showed I had received some bins in early July of 2011. No record of my corrected order. I explained to her that those were the wrong bins and that I had made several calls after that, reordering the correct bins. She just didnt know what happened but assured me that she was looking in to it. I had explained everything to her and then she asked me for my email address and said she would send me one regarding the circumstances. I asked her for a direct call instead and she said she could not make out going calls? That was this morning. Still no email. I called Sears, explained to them what had been going on. They said they had my warranty info and would send them out immediately. He repeated the description to me 3 times so there are no mistakes. He gave me his full name and direct number too. We always buy Sears products and I dont know why we bought the Samsung. Ill never do it again. They dont support their product in anyway. The only reason I gave it one star is because of the size. Thats it.

3 years ago I bought a Samsung refrigerator. It was the worst investment I ever made. I wanted to buy something that would last me a while. I ended up spending almost $3000 and ended up with junk. The refrigerator worked okay for the first year after that it stopped working at least 6 times. I am so disgusted with Samsung. If I had the resources I would ship it back to their headquarters. Under no circumstance should Samsung be able to get away with manufacturing such a faulty product and not be responsible for the way it performs. The fan went out 4 times already and it is not even 3 years old.

I purchased my Samsung dishwasher model number DW7933LRASR in November 2014. Within the first year the circuit board went. When I called the repair company and explained the problem they knew right away to bring the new board as others had same issue. Within a few months of the repair and after the warranty was out the same problem occurred. This time I have to pay to have the company confirm its the same problem - if it is Samsung will pay for the board but I have to pay for the repair (the company is in another town an hour away so probably cheaper to buy a new dishwasher!). I purchased a double oven stove and refrigerator too - no major issues but not 100% happy so would not recommend any Samsung home appliances. The dishwasher is certainly problematic and Samsung does not care about its customers!!!

POTENTIAL SAFETY HAZARD: Samsung dw80f600uts Dishwasher - This has been the worst appliance experience ever. Dishwasher worked fine for about the first 18 months. Then, on occasion, it would give an error code (Smart Auto and Heavy would flash). If we stopped and restarted it, it would usually run through the cycle. We are a family of only 2 adults, so we are not hard on it, nor do we run it more than 1 to 2 times per week due to handwashing some dishes (as the dishwasher cycle is VERY LONG... like 3 hours)! This morning the dishwasher stopped and gave error message, I tried to stop and restart. No luck. Then, while I had the door open, it started on its own!! (ID CALL THIS A SAFETY HAZARD). With all the complaints about this unit, I would think that Samsung would do a recall, or an optional recall, so at least those with issues can get unit corrected on Samsungs dime. We are choosing not to pay to have it fixed, as the reviews show that most have had to have fixed multiple times. Would rather buy a different brand than invest more in this faulty model.

I am so upset with SAMSUNG appliances. We purchased a refrigerator Model #RF28HFEDBSR from them in 2014. It worked fine until months ago when we had Samsungs provider One Stop Appliance come and fix it. $330 and a 90 day warranty. At 120 days the same problem occurred so we called the Geek Squad because we purchased it at Best Buy. They came and fixed the exact same problem for another $330. Now we are again about 20 days out of the 90 day warranty and Samsung WONT DO ANYTHING!!Its ridiculous that we have to pay for the same issue to be fixed over and over again. They are supposed to have such good customer service but we are certainly not feeling it. They told me twice they would help but they would charge us AGAIN to fix the same problem for a THIRD time!! Why do they get high ratings??? I dont understand it. STAY AWAY FROM SAMSUNG APPLIANCES!! BAD CUSTOMER SERVICE. Please share! Thanks.

I was cooking supper one night when I heard a loud bang and then loud arching sound. I ran to the kitchen to see a flame in the oven and my house filled with smoke - set the smoke detector off. Luckily it blew the breaker so the house did not catch on fire. When it cooled down we looked in the oven and found a hole had been blown right through in the bottom. Looked like it blew upward from the warming drawer. Samsung reaction - we will fix it but nothing else. It cannot be fixed. They do not stand behind their products at all.

We bought a Samsung stove that broke before the warranty was expired and we called their costumer service, but they didnt respond back until way later. They said they were gonna come and see the damage to fix it, but they never showed up. We called again and they said we didnt qualify for it cause it was our fault that it broke. When we had another stove for 14 years that wasnt Samsung and it was perfectly fine for 14 years. We got the new stove thinking that it would be so much better, but its not. We cant even clean it properly because it represents a hazard and we can get cut or hurt us. If youre reading this is I recommend to please not buy their stove or products because its not that good of quality and their costumer service is not good.

I purchased a Samsung 4-door refrigerator because I thought I was stepping up the quality for a refrigerator. The unit worked well for the first 13 months, then the ice maker would suddenly stop producing ice for no reason. I waited a day or two and the ice maker started working again. A few months later, I notice water on the floor of my kitchen. I thought my children spilled something. Then my son notice water dripping into the basement ceiling under the refrigerator. I looked more closely and the refrigerator was dripping water. My plumber guided me on shutting off the water to the refrigerator to limit the water damage. A technician came out a week later and took many pictures and troubleshoot the problem. Upon removing the drawers I noticed what was causing yet a second problem and that was a sheet of ice had formed underneath the fourth drawer, turning that drawer into a virtual freezer regardless of what temperature setting.Samsung initially said they would reimburse for the purchase of the refrigerator. I thought that was a relief, for obviously I had a lemon and they knew it. Everything was quiet for four days and when I checked back again the reimbursement had been cancelled. I received NO call, email or anything. Then I insisted if they were to fix the problem they should resolve the freezing of food in the fourth drawer as well as the leaking refrigerator. Then the reimbursement was pushed through again. Then 3 days later, after I received no email. Everything was cancelled, the reimbursement and the repair.So I am a consumer and I typically have refrigerators to just hang out for years. The Samsung refrigerators have gimmicks that work for a minute and then fail and they are very expensive. I would not recommend Samsung refrigerators. Their phones and tablets yes; refrigerators NO! Stick with a manufacturer thats been producing refrigerators for longer than 20 years.

My microwave has almost caught fire on two separate occasions. The panel heated up and smoke came out of the vents. Another time it turned itself on and it Wouldnt shut off. Had to unplug it. Piece. Of. Crap.

I really like this fridge because of the price point. Although I do have a couple of issues. First being I hate that no matter what temp you put the fridge on you will have to eventually manually Defrost because there is no option to do it by itself. Second even after googling how to defrost it you have to basically take it apart and do it yourself no matter what. Thirdly I wish there was a way to either turn off the door open alarm or adjust the time. Overall, I’m pretty happy with my purchase and would definitely recommend as a good starter fridge.

My dishwasher, another model Samsung (they all seem to have similar issues), worked great first 6-8 months. Then would shut off and need to be restarted every few loads. Then every load, eventually several times for each load. Dishes were not clean, but covered in tiny particles of crud. Started to smell, with black gunk around front seals. Had to remove spray arms and filter to clean them out which appeared to resolve the multiple starts issue, but even after cleaning the seals, not the dirty wet dog smell. Began pre-washing everything before loading, to the point that a dishwasher was somewhat redundant. Dishes came out dirtier than they went in, requiring rewashing. Handle grips on front of racks began degrading and uprights on racks started breaking off. Within three months the multiple starts per load started again, and quickly reached the point of not running at all. Dismantled again, also cleaning out float on side of machine under metal panel. Took off handle grips which were leaving a sticky residue on anything (including hands) that touched them. Crud stuck under there too. Job took over an hour. A repairman may have done it faster, but the only $ I will resentfully sink into this clunker now is the dump fee.Its not yet two years old, does not clean dishes, is falling apart, and smells disgusting. It needs about an hours work outside the cabinet every few months to clean out minor amounts of well rotted compost that it is incapable of disgorging on its own. And it still smells like a dirty wet dog. I think these machines might be a health hazard in addition to being utterly useless. Will never buy a Samsung appliance again. They should stick to phones.

Had the Samsung refrigerator a little over a year and the ice maker stopped working. Called customer service who ran me through 15 minutes of tests then said a technician would call within 48 hours to come out and repair the fridge. Two days later after not getting a call, I called Samsung again and was informed that the service provider will call me. Samsung tried calling and no luck left message. I was then instructed to run through the same 15 minutes of tests and told (once again) a technician would call within 48 hours. No one has showed up so I called Samsung back again to find out there is only one AUTHORIZED company in the area SA Display. So now I have escalated this because I cant get my ice maker fixed. By reading everyones reviews there is an obvious issue with this model number. So I am still waiting on someone from the escalation department to call me back on how they are going to service this ice maker issue. So not only have I waited 2 weeks to resolution I now have to wait ANOTHER 48 hours for a technician to call me. As of the time of this review my freezer is still broken, there is no set time for the technician to come out and I have wasted my time on the phone with this horrible, incompetent company. I will NEVER buy another Samsung product again and can honestly say this is one of the WORST companies I have ever dealt with. Customer service is horrible. NEVER again. Buy American, people!!! Never again with Samsung of anything!!!

4-door stainless frig doors rusting - Purchased 5/12. Began noticing rust on lower doors within a few months which has since spread to all 4 doors. Requested service 9/14 after numerous calls to Samsung and Lowes with feedback that it was a cosmetic issue and therefore not addressed. Tech visited and confirmed rust on all doors. Cleaning product was approved stainless steel cleaner. 3 other stainless steel appliances in home have no rust (other brands). Purchased at Lowes online. Have been told by Lowes that Samsung doesnt warranty cosmetic issues. This is NOT a cosmetic issue but a moisture issue from inside the unit. Where there is moisture there is rust and potentially mold. For all we know the inside of the doors is covered with mold. Do not buy Samsung refrigerators... engineering/design issues without adequate product/service support!

Defective design. Food lodges in seals and dishes have food particles on them.

Install required a repairman which it should not. Poor design and performance. 1 year and 3 months after purchasing the pump failed. It is designed to be very sensitive to leaks, but it leaks very easily. I would never purchase a Samsung dishwasher again. Samsung should stick to phones.

One year after purchase, just after the warranty period finished, we found water freezing under and in the vegetable drawers. A month later we realized the paint was peeling off the handles. Searches online indicated other customers with the water problem had multiple service calls with no solution. Thinking that perhaps Samsung had found the solution since those calls happened, I tried contacting them. Since I had read of the same problem and the cause, I defrosted my fridge and was able to describe to Samsung exactly what was happening... but they wanted to send a service tech and charge me for the visit. I did not want to go through the useless repairs that other customers have gone through with no guarantee on their repairs, so we have not had a repairman. Every two or three months we defrost the fridge. Now the handles are looking awful and I dont know if they can do anything other than replace them with handles that have the same defect. I would like some real customer service from Samsung, but I just get boilerplate answers.

Purchased this Samsung refrigerator two yrs ago. At 3 months old the motherboard went out and fridge was out for two weeks. Ice maker had to be repaired in the first three months as well as the seal and a broken glass shelf. The refrigerator has numerous dings throughout and looks terrible. The current issue is a broken ice maker, lots of water pooling in the refrigerator, and icing throughout the inside vents of the refrigerator. Horrible product. Samsung has not been very helpful throughout these issues. Now to contact them about the recent trouble.

I purchased my Samsung SM 26CF 4D refrigerator in July of 2014 for almost $1000. Now neither the refrigerator nor the freezer are working. In addition, it is kept at a residence I rent out but only had my first renter of the season in May. When he got there the entire contents were rotten and even after a cleaning, the interior smells horrible. I have called Samsung 3 different times only to be told each time someone will respond per their policy within 48 hours. That was 3 weeks ago. They also said they would escalate it to their executive team and they would call back within 48 hours. This means nothing as I last heard from them 6 days ago when I called them. To get me off track the rep said I needed my receipt, which I have had since the first time I called. He then said These things take time. Their customer services is horrible and they look for reasons not to fulfill their responsibilities. Please do not buy a Samsung appliance from them.

I purchased a Samsung microwave SMH1611B at the Lowes in Douglasville, Georgia in Sept. 2012, paid $167 (sale) for the beautiful merchandise. I brought it home and in Oct. 2012, the microwave began to make a loud noise. As the timer decreased, the noise became louder. I contacted Lowes. They sent out service people to make the repairs, had to replace the transformer. All worked well until Dec. 2012. The microwave started doing the same thing except the noise wasnt as loud so again, I called Lowes. Appointment was set up and the repair man came again but, this time, after explaining to them that it was doing the same thing, they came without the transformer and had to reschedule and they came back on this past Monday in Jan. 2013 to replace the transformer. Today is Wednesday, January15. Now there is no noise today. Its not heating. Must I say how disappointed I am with this microwave? You have to have 3 service calls and the technicians have to tell you that the microwave is no good for them to give you another microwave. This doesnt make any sense. I should have taken the microwave back and got my money back. I will never purchase another Samsung microwave as long as I live. It is, however, still under warranty being that I just purchased it in Sept. 2012 and its now Jan. 2012.

Purchased a Samsung microwave 2 years ago. After six months of use, panel board would not work. Under warranty - motherboard was replaced. Six months later, now out of warranty, same problem. Motherboard needs replacing. Contacted Samsung and tried to direct me to schedule service repair at my cost. I asked both service support people what they would do, if they would purchase another Samsung product. Neither of them would answer as far as what they would purchase. Leads me to believe they would not purchase a Samsung product. I would strongly advise people to purchase anything but a Samsung product.

Was beginning to think this was a pretty good refrigerator, side by side model RS263TDWP. My previous refrigerator lasted at least 12 years, was also purchased at Sears, and was a Kenmore side-by-side. My husband is an A/C Tech...he was able to figure out almost immediately that behind the panel on the refrigeration side (freezer was working perfectly throughout all this) that the evaporative fan motor had gone out. After only two years!! These units should be working without problems for at least 8 to 10 years, even in the modern days of refrigerators being built with a computer brain to run them. We bought the part, he had it in within 5 minutes (which I know is lucky for me, but most people have to pay hundreds of dollars for parts and repair, not to mention the wait time for them to actually get there). But I must mention, when he was looking on Youtube for videos to guide the repair, there were many complaints of this same thing (on the internet) happening to other Samsung refrigerators. This is a middle of the line refrigerator, not a cheap one, and I was under the impression if you pay $1,600 for a fridge that it might actually last longer than two years! Very disappointed...would NOT recommend any Samsung refrigerators, because though they are beautiful to look at, you will more than likely be sorry (if you must have one, I would recommend the extended warranty!).

Ive been so disappointed since I bought my Refrigerator at Lowes in 2011, paid over $1,000 and have had it serviced so many times. The ice bucket cracked, then the ice maker broke, it had a water leak. They had to remove the panel. It was FROZEN. Now, called again because I dont know if its the fan or motor, I hope my food doesnt go bad. Im upset because of all the problems I continue to have and have to get another service contract just so I can keep it as long as I can. The first refrigerator I had lasted 10 years and I didnt have as many service calls as I do with this Samsung. I dont think I will be buying another Samsung refrigerator again. Too many problems!!

Worst product EVER! I worked for an appliance manufacturer in Canada. I purchased a refrigerator via my employee discount in 1989. To this day it works PERFECTLY! I need to defrost the ice maker on this POS MONTHLY. STAY AWAY FROM PURCHASING SAMSUNG REFRIGERATORS.

Within a few months had issues with the brand new dishwasher. First off it wouldnt latch right, so it wouldnt start. Repairman even said in the future to get a model with a latch you turn and lock yourself. It was under warranty, guy came out about four days later and fixed that. When he left and we ran a cycle, suddenly it wouldnt drain. Guy came out again a few days later, took a look and said it needed a new computer board. They mailed it to my house. Took over a week. After not being able to get the guy to the house, he missed an appointment then showed up the next day while I was at work, we put it in ourselves (Almost 3 weeks, over 2 weeks with water in the bottom of the dishwasher that even with baking soda etc, was starting to stink up the kitchen!). Worked ok for about 8 months. Now it seems like it needs another computer board because it isnt drying the dishes. Its only 18 months old!

We bought a package deal at Best Buy in December 2016 - a Samsung dishwasher, refrigerator, microwave and slide in double oven. In one years time, 3 of the 4 appliances have broken and need expensive parts. However, the gas slide in range is by far the worst product (NX58K9850). After using the self cleaning feature for the first time, the oven over-heated and door locked. We have to pay $400 to replace the control board to get it to work again. After seeing so many similar complaints, I cant believe there isnt a recall on this oven. We will NEVER buy a Samsung appliance again. Wish I had seen this site Before I made my purchase!

Had refrigerator/french door rfg297. etc. for 3 years. Replaced water filter on scheduled time. Now they have replaced the water filter on my model with a different type. This (same code does not fit) I have went to numerous stores and the internet suppliers as well as HHGregg where I purchased this unit (and 3 other units also). I have contacted Samsung business line 800 726 7864. They said that they have not replaced the above mentioned filter. Somebody is lying to me. The new filter not only does not fit, but looks different. I have talked to Samsung direct and HHgregg. They have confirmed what I thought. Its my problem.

Waited a week for service dept to come to assess the problem with my refrigerator. Paid the service dept.$120.00 to tell me yes, its broken. Service came yesterday to tell me everything needs to be replaced. Water is pooling in the crisper, temp. not being held, sensor needs to be replaced, etc., etc... to the tune of 720.00. Now I have to wait 48 hours for a manager to get back to me. The refrigerator model # RF 263AERS was purchased in 2011 and is out of warranty. Cant believe that a refrigerator that cost over $1,000.00 should only last 7 years. Why do I have to wait 48 hours for a manager to talk to me. We are now going into week 2 with the fridge not working. Very unhappy with this product and even more unhappy with the customer service.

I bought the refrigerator almost 2 years ago and about 6 months ago this problem started. Doing research and talked with a repair guy to see what the problem is, I took it apart on the inside and found frozen ice plugging the hole. Put hot water and melted the ice. I have done this twice and thought I fixed it, but the water continues to return. I have never bought this kind of fridge before. It looks nice but not a good appliance. The water continues to collect in crisper drawer and underneath.

I have owned this refrigerator for over 3 years and in that short time had the ice machine completely freeze, the refrigerator stop working and then and the compressor malfunction. I fixed the ice machine by following manufacturer instructions and defrosted completely and it worked. When the refrigerator stopped, I called Samsung and they provided a set of instructions to reboot the refrigerator and it worked for about 10 days and then it stopped chilling appropriately. After calling Samsung again, they sent two different technicians who both said the compressor was broken. After a lot of calls and hassle over the course of 5 weeks, I still dont have it fixed or replaced. They are estimating an additional 2-3 weeks for the replacement under warranty. The service has been opaque, slow, unreliable (never call when they say they will) and overall horrible. I do not recommend buying a Samsung appliance and I never will again.

My parents took delivery of a Samsung fridge model RS267LBWP on Sept.13, 2007. It worked for 32 months and then had no cooling problem. This problem has now gone on for 26 months and 7 service calls (at considerable expense) to the Samsung authorized repair center. Their Customer Service experience has been dreadfully poor as they are unresponsive to what is really a lemon. I have tried to escalate to the Voice of the Customer Manager who referred me to the Office of the President (yes, OOP - spell it backwards and thats exactly what it means). Take this notice and warn people to never buy a Samsung product. They do a great job of marketing and advertising but youre on your own if the product ever has a problem. Sony and Apple lead the way in terms of customer service. I will stick by those brands and the excellent service that they have provided in the past.Just an addendum: A family member bought a 52 Samsung LED TV 3 years ago and now the TV is developing dead pixels in the middle of the screen. This is obviously a Samsung problem but they have no solution to the problem and wont offer one other than a new $800 screen. The end of story - buy a Samsung product if you want but dont say you werent warned of the major customer service deficiencies this company exhibits.

Purchased a Samsung French door refrigerator ($2,300) in late 2016 from Home Depot. From the beginning the ice maker would become encased in ice and stop working every 6-8 weeks. Had to chip away at the ice around the ice maker for it to start working again. Searched the web for this problem and apparently this is a very common problem with this model. Contacted Samsung and was told service would cost me as it was out of warranty. Tried turning refrigerator off for a few hours to defrost ice and then it would work again for a few weeks. Now the ice maker and stopped working altogether. Called Samsung again and they refused service. This is a very poorly engineered and very expensive product to have customer service denied. Model RF23HCEDBWW.

I purchased a french door refrigerator from what I thought was a good quality company and they cant seem to get the thing to work right. The ice-maker isnt working right and the right door doesnt stay open when you want to load or remove groceries. Ive had a tech here now five times and whatever they do, its not working. A refrigerator at this price should work without issue.

So I bought a whole new appliance package when we had our house built and I bought all Samsung. We took possession of the house March 7, 2014 and a few days over the one year mark when I opened the microwave door it lost power. I tried resetting the breaker, and unplugging and plugging the microwave back in. Finally when I was about to give up I opened and close microwave door a couple of times and the power came back on. I tried contacting my rep who I purchased my appliances through but he didnt get back to me for a couple of weeks because he was out of town. When he got back I was told to contact Samsung directly. When I contacted them they said because I was over the one year mark my warranty was out of date and there was nothing they could do. When I talked to the repair company they said it sounded like a faulty door switch and it happens with Samsung quite often, so now I have to pay $100 out of pocket to pay for them to adjust the switch/wire in the door. Its more than a little frustrating that Samsung can get away with selling these microwaves with faulty door switches and wont stand behind their products.

We had this refrigerator for a few months. The ice maker broke so Samsung had someone come out in a few days. He told me because they are made with plastic. So this may be a recurring problem? We dont use that much ice. The service man said it would take 7 days for part and I would have to turn off refrigerator and leave door open for 24 hours. Well 3 weeks later no call. He was late the first appointment. I had to call Samsung so they could find out if he was coming. I asked him how to take the glass out to clean. He said he wouldnt because it would break. So I called Samsung again and said I cant ever clean my refrigerator. After a long wait and them trying to figure it out and talking to supervisor they said they would send me an email with pictures and instructions how to remove without breaking. They said the insurance would cover drawer but not glass. So waited for email and of course never got it. So after 3 holidays with no ice maker I will call Samsung again. Still cant clean all of it. If I would have had a clue I would have bought another brand. I will not by anything Samsung again.

Had a Maytag before this. It broke down in a much shorter amount of time than I thought it should. I then got the Samsung, and have not had any problems with it. It has all of the settings I need and so far I am satisfied.

We have had our fridge for less than 3 years and our ice maker has had to be repaired 3 times. It broke again and now they say that it is irreparable. The back fan system broke and they offered to pay for parts so we had a tech come out and for some reason, still not sure why, they said they arent going to pay for it. So we bought a $1600 fridge less than 3 years ago, have spent over $800 in repairs. I will NEVER EVER buy a Samsung fridge again. I say RUN from them cause their refrigerators sure dont RUN. What a joke.

I bought a Samsung convection oven about 1 year. At day of delivery I found a big scratch and told the delivery man about it. He told me to call store next day because they would be closed so I did. They fix it 2 months later. Now having the stove for about 3 week it cook great just as advertised. Now 4 weeks it cook like my old one. This oven was not cooking the way it was sold and advertised so I call and had it worked on and it did not do anything about the way I cook.To make a long story told I had it worked on 7 times and to this day it was going to be exchanged. That told me if I had the problem 4 time it would be switched out. That was a lie and am very upset so I have your product that works worse than my old one. It should cook to panda bottom, the same without flipping the food. So Samsung I need my money back or a new oven that will last longer than three weeks. Model number is ne595roabs. Thank you for the headaches. Can you fix my problem? That is all.

I bought Samsung refrigerator 30.39 cu ft. 4 Doors. I have to call service twice to fix the ice maker in less than a year. It broke in less than six months after I bought it and they came to replace a new ice maker. Five months later it broke again and I have to pay for the part and service because they only guarantee for 90 days. I definitely would not recommend Samsung refrigerator to anyone.

We paid almost $700.00 for this dw80f600uts dishwasher, first trouble within 6 months of installation. We contacted Samsung. We basically got the run-around until the dishwasher was out of warranty. They told us they would send a technician but we were never contacted back. We have an extremely busy schedule and I cannot afford to take a day off work so someone can look at my dishwasher. This dishwasher was one of the more expensive dishwashers when we purchased it. We were told it was extremely high quality, better than BOSCH which was in the same price range. We had a Bosch at our old home. It lasted 6 years (may still be running today?) without a problem.

The refrigerator is less than two years old and has a habitual freezing problem on the back panel. It freezes and then the fan knocks on the ice and breaks. No one knows why it does this and hhgregg, because I didnt buy an extended warranty, will not help at all. No one really knows how to fix the problem either.

Samsung RF263 - Coils are freezing up. Fan making loud noise. Cant get cover off because its frozen closed. I shouldnt have to defrost my refrigerator and dry the coils to get it to work properly. Spent $1100+ on this piece of junk. Recommendations on what to do please.

Dont buy Samsung Ranges. I brought the chef collection 30 last year and within two months had to exchange it for another. After four technicians later and new computer boards, they finally replaced it with a new one. The range would go on by itself and the only way to shut it off was the main switch in the basement. So far so good until one day I was making a sandwich for lunch and heard this loud cracking. I didnt know where it was coming from so that night when I started dinner I realized it was the cooktop that cracked. I wasnt using it, the range was off. This is most bizarre. How can this happen? Well I looked up on this consumer site and apparently Im not the first person. So theres got to be a defect right? Maybe a recall is in order.When I called Samsung they said they would extend my warranty but I needed a tech to come out to make sure it wasnt caused by physical damage. Okay a tech came out and clearly wrote that it was not caused by physical damage and reported that to Samsung. I called them to see what happens next and they claim I need a second opinion and more pictures. They forwarded more pics and Samsung said it was caused by physical damage and I wasnt covered by the warranty. I asked a customer relations person who can I talk to that can help me. She said an executive customer service person, but they only have outgoing calls, you will have to wait until they call you. That person called me today and left a message and told me according to the pictures it was physical damage. So I guess they are calling me a liar. Im not done with them yet, but they are the lowest of the low companies that screw people right and left. Their customer service is full of abrasive people that will not help me. They only have outgoing calls. What in the hell is that? Ive had two of their ranges in 15 months and Im sorry I ever bought one. Terrible company. I bought this item at Best Buy 8/17/2015.

Again like many of you who have Samsung french door bottom freezers, mine is now 2 year old and my freezer door will not shut properly because of the accumulation of ice in the bottom floor of freezer. So now in the fall and winter every several months I have to take out the top tray of the freezer and crack the ice behind it, wait till it falls on the floor and then clean it up, then the drawer will close. I have done everything they have told me to try and resolve this problem. Now I guess the next step is to call a repair facility to correct a design flaw of Samsung. I wonder if there is a class action lawsuit out there against Samsung. I would like to get in on it! I have already told many people not to purchase Samsung.

I bought my Samsung refrigerator in Aug 2013. The soda stream compartment failed in the first 6 months and was replaced under warranty. A year later, the fan in the back of the fridge made loud noises. It was covered with ice so the repairman replaced the entire panel. A year after that, it froze again and the repairman pulled it out and thawed it with a hairdryer. This continued every year. Now that I am in year 5, the main display is now inoperable and beeps continuously. The freezer is 48 degrees and the fridge is at 43. It is not cooling at all. Repairman out today said the main panel needs to be replaced. He got it running, but now the compressor sounds like a helicopter. I would never expect this amount of aggravation from a quality brand. DO NOT BUY A SAMSUNG REFRIGERATOR!!! We have decided to buy another brand after 5 years. You would think it would have lasted at least 15.Updated on 08/16/2018: I called Samsung on Aug 3 and was told since my fridge was just under 5 years old, the warranty on the electronics (power board) and compressor would be covered. I submitted all the requested information on their website on Aug 6. After almost 2 weeks (freezer at 62 degrees), a Samsung repair tech came out. He said its not covered under warranty. This is ridiculous to spend $3k on a refrigerator only to have it completely die in under 5 years. I will NEVER buy another Samsung. Im so disappointed.

Purchased new February 2017. Went on vacation in July and when we got home the French door refrigerator was not working and everything in it was ruined. Started calling Samsung for warranty repair. What a freaking nightmare. Finally got a service tech out in September!!! He ordered parts and came back 10 days later, installed new circuit board. Still would not work. Said he would get back with Samsung to authorize replacing compressor. Never called back. We called him and he said Samsung told him not to work on it any more. WTF. Called Samsung. They said they had authorized a different repair service to fix it. Never heard from them.Called Samsung again. They said the new service company was not able to service it? So they would just refund us our money. It is now November 16th. No refrigerator for 3 months. No refund yet. Called again today. Samsung said they would call with refund info in 2-5 days. I think this company should be known as Samdung as that would be more fitting. Three months in Texas with no fridge and 28 miles from closest grocery store. AAAUUUGH.

We bought this refrigerator at Lowes Dec 2012. Sale price was $1400.00 plus tax. Our problems started about 2 years after we bought the unit. Every 2-3 months this refrigerator will start making a terrible loud noise that will stop when you open the door. After read other reviews we realized that we have to take out all of food and defrost this freezer overnight due to a build up of ice on the fan in the refrigerator side. Not only is it annoying to have to do this plus losing so much food due to this problem. I will never buy another Samsung Appliance! Im sure Im not the only consumer out there that feels this way!

I have never written a online review before, but feel compelled to warn consumers regarding Samsung products. I purchased a Samsung, over the range Microwave from Home Depot (Model #SMH181613) in December 2013. The microwave stopped working in March just three months after the warranty expired. While I did not expect the microwave to last forever, 15 months is a short life for any appliance. This would not be so bad if I had not also purchased a washer and dryer made by Samsung. The washer does not get clothes clean no matter how few clothes you put in the washer or how carefully you follow the instruction for washing. My family take their clothes to the Laundromat!

Again. Bought a Samsung French door refrigerator #RF263BEAESR/AA and within the first year we had to have several service calls for the ice maker freezing up and dripping down the fridge into the crisper drawer and ruining all the food also causing bad smells. The serviceman even showed us the design flaws and how to melt the ice but it was always a temporary fix as it continues to happen. We do not even try to use the ice maker at this point. We always keep a bag of ice in the bottom freezer. We are currently living out of two coolers for our daily essential foods as now the fridge is not getting cold enough and the freezer is not working. This was not a cheap purchase. I cannot believe all the problems and now having to not have use of the fridge at all. We have filed with the class action suit but right now hoping to find out that there was a recall.

Three years ago we purchased brand new Samsung appliances for our remodeled kitchen. BIG MISTAKE! Within 2 1/2 years both ice makers in the refrigerator (model RF323TEDDBSR) stopped working. After 3 repair visits and a 6 week wait for parts to arrive, we paid nearly $400 to have the bottom freezer repaired. It would cost several hundred dollars more to repair the top freezer so we declined to do this. Today, our Samsung electric range (model NE59J7850) overheated and broke. We are going tomorrow to purchase a new range and it WILL NOT BE A SAMSUNG! We will never purchase any Samsung products again.

David in Ohio, I had the same exact situation occur with my microwave. It was made in Feb of 2010. But I did not take possession of it until Sept of 2010. I was storing a freshly made chocolate cake in the microwave when I came home from work to smell a horrible odor of something burnt in my home. I freaked out and began searching for the cause. It wasnt until later that I noticed the code for a short on my microwave. I unplugged it and cleaned the horrible mess out of it. Then I re-plugged it in and reset the clock and tried to warm up a cup of water. Everything worked fine. So I thought, ok, that was weird, how did it turn on by itself? Then as I was going about other business, I heard the microwave turn on.... When I got to it the message screen said it was cooking in Baked Potato mode. Now that was crazy! So I have been without use of my microwave for a few days. I began looking online for any recalls. I did find a similar issue recalled back in early part of the 2000 decade. But nothing recently. Then I saw Davids post. My situation almost EXACTLY!!!! I did also post a complaint on Samsung Supports Facebook page. They replied with a link for me to go to and complete with info for them to get back in contact with me. We will see. I hope this company will stand up and make good on some type of faulty problem with their product. I would hate to have to buy another brand. I already have a Samsung range and was looking at replacing my current Kenmore dishwasher with a Samsung. All depends on how they handle this situation. Obviously it is a mfgs defect. Not caused by anything I did.

We purchased all 4 appliances from Samsung when we moved into our new home (Refrigerator, stove, over-the-range microwave, and dishwasher). A package deal from the former Future Shop chain. Total price was just over $4,500 for the stainless steel set. Within one year, things started to fail. The fan on the convection stove stopped one month after the warranty ended. I fixed it myself to the tune of $90. 2 years on, the dishwasher grew louder and louder. The dishes never cleaned 100% perfectly. Eventually we had to wash the dishes when nobody was home (That loud). 36 months after purchase, the refrigerator began to ice up and stopped working. Two repair bills and 2 loads of spoiled food. We gave up on it and had to replace it. Repair bills were $200. Lost groceries were $250. New Frigidaire price? = $2500+. At the anniversary of year 4, the dishwasher quit. Bosch replacement? - $800.Now the microwave. The plastic door hook broke inside. I had to rig the tension spring onto another inside part so it would work. Then the top, plastic grill broke. The screw clips fatigued and split causing the grill to fall. Now the door wont close and the replacement part isnt made anymore. Cost to replace the microwave? - Still looking today (Probably +$500). So there you have it friends. DONT BUY SAMSUNG.

In less than 1 year the so called black stainless finish is peeling off both oven doors of our SAMSUNG ELECTRIC DOUBLE OVEN NE59J850 where the handles attach. Samsung calls it a cosmetic issue and will not address repair. The finish is tissue thin and simply comes off with a sponge. Last Samsung product in this house as we are also having trouble with two Samsung TVs.

I bought an RF266 from Lowes in the fall of 2007. Unfortunately, I did not buy the extended warranty. Just after the warranty period ended, the icemaker broke. The ice bin is straight across the back, so when the ice is dropping and you pull the drawer out, it breaks the sensor bar. That has been corrected in newer models. Since that happened, we have not had an icemaker for the first time in over 25 years. I called and emailed customer service and never had a response. Next thing that happened was one of the shelves’ front edge cracked. Then we noticed the egg container and butter door had cracked also. This past summer saw the temperature fluctuating from 48°F down to 26°F freezing everything in the fridge. After talking to a couple of different techs, they recommended putting a good thermometer inside and manually changing the temp. All of the techs said that we were looking at $600-$900 to repair this thing and waiting several weeks to have the parts shipped in and maybe not correcting the problem. Yesterday, the final straw broke when one of the pins holding the deli drawer door broke. As soon as I have some calves to sell this spring, I will buy something that you can actually get parts for without having to wait for them to come from Korea. My wife asked me what I was going to do with the Samsung when I replace it and I told her it was going with all of my other junk steel and sold as scrap or maybe keeping it and storing farm chemicals in it. There is no way I would pawn this piece of work on anyone. Anyone considering Samsung appliances needs to rethink before buying. I have a 15-yr old Whirlpool in the shop that is still getting it on. I wish I had never taken it to the shop but kept it at the house. We just wanted to get the newer style and increase the cubic feet.

Samsung 5 burner gas stove cost approx. $700. Love the 5 burners on the stove. The middle burner is great for simmering or keeping something warm. With having 5th burner I can keep gravy warm while preparing the rest of the meal. Also good for boiling water for eggs. It pays to spend a little more on a good quality stove. You don't want to have to buy another one in two years.

Samsung stainless steel with French side-by-side doors - Very pleased with the size, appearance and performance of fridge, freezer and ice-maker. Purchased at Lowes over seven years ago, the fridge is well-designed and reliable. However, ice has been forming at the back of one crisper drawer and likely needs technician to look at it.

Ice Dispenser freezes up and water leaks and pools undecrisper. Samsung repairman came out and said it would cost over $300.00 to repair and that there was no guarantee that he could fix it. Its very suspicious that even the Samsung repairman didnt even want to try to repair it. Samsung should give up making appliances. Im VERY DISSATISFIED WITH THIS PRODUCT!

I remodeled my kitchen and bought all new appliances for continuity. Samsung had a special going on with interest free purchase so bought their refrigerator, dishwasher and microwave. I am having difficulties with their dishwasher and refrigerator. Lets talk about the dishwasher first (model number DW80J3020US). This dishwasher does not work well at all. I pre-rinse before I load and yet it does not wash dishes clean unless on heavy wash with sanitize option. Even then, sometimes the dishes are not clean. I called Samsung customer service and we did some troubleshooting over the phone. That did not work, so she sent someone to look at the dishwasher. The repair man came. He was super rude and short, he turned it on then turned it off and said nothing is wrong with the dishwasher. I need to buy a different dish washing soap. I told him that the soap would not cause the dishes to have black particles on the dishes also that I pre-rinse. He stated that Samsung only recommends the use of one type of soap. Then he told me that if I call to waste his time again then there would be a charge.My refrigerator (model number RF23HCEDBSR/AA) is only one year old and the ice maker is not working. I called Samsung and the customer service rep. stated that I need adjust the leveling of the fridge and check that my water supply is enough to the fridge. She claimed that the front of the fridge must be higher than the back. I did as she told me yet. NO ICE and the water trickles out. I told her this and she insisted that it is my fault. I asked her to send someone out and she said I would be charged. I WOULD NEVER recommend any of Samsungs products to anyone.

The frost on my freezer items tells me that there must be an air leak, somewhere. Ive had this refrigerator for 5 months and it has stopped cooling twice. The first time was within a week of delivery. I contacted Samsung for repair, but before the repair tech could come, my refrigerator started cooling again. I was advised that if I could not recreate the problem, there would be a charge to send the tech. Now, 5 months later, my refrigerator is not cooling again and has not repaired itself, either. I contacted Samsung and was told that it will be 10 days before a technician will be able to come out. 10 days with no refrigerator is an unacceptable amount of time.

We have a side by side Samsung Refrigerator with freezer drawer on bottom. Its not as big as I had hoped because the ice-maker takes up too much room in the ref section. And it doesnt do a good job of making enough ice. Weve already had to pay over $100 to have the ice maker fixed. Frustrating. Also, the bottom shelf on door never fit properly, has broken several times.

We purchased this Samsung Dishwasher in May of 2013 mainly to replace our 15 year old Whirlpool contractors grade dishwasher, even though, it still cleaned my dishes with no problems. It was a breeze to load and the dishes still sparkled after 16 years of use. We were planning a kitchen renovation within the next several months, so we decided to start with the replacement of the ugly, old, but still effective Whirlpool. We went with Samsung because of its reputation as an electronics top brand. Our whole family had Samsung smart phones and TVs and had no complaints. Apparently that is where Samsung should concentrate their efforts. This dishwasher has NEVER properly cleaned our dishware. After 2 + years, Ive yet to find a sensible pattern to place the dishware for cleaning. My Whirlpool was so easy to load. This one is ridiculous. Even following the manufacturers guidelines, the dishes still do not get clean. I will say however, that it is QUIET! You can barely hear it running. I guess it doesnt need to make a lot of noise if its not doing anything productive. I am so disappointed in this $800 purchase. The stainless steel does, or did, look nice when we first got it. Very soon after, the stainless steel became stained, even though I carefully followed manufacturers instructions on cleaning the surface. Shortly after the 1st anniversary of purchase, while wiping down the front of the dishwasher one morning, the entire SAMSUNG lettering came off on my dishcloth. So now, we dont have to be embarrassed that we have a Samsung kitchen appliance. This purchase has not been in vain however, because we now make sure to always read reviews first before making any purchases of large ticket items. BTW, love our LG washer & dryer, still perfect after 8 yrs of use! Really glad we didnt purchase the Samsung refrigerator, we were so sure we wanted. But thats another story!

Purchased a Samsung counter depth refrigerator ($3,000!) - biggest mistake of my consumer life! One month after a 1 year warranty ice maker stopped making ice. Once I located a Samsung technician scheduling an appointment was a nightmare. They would only guarantee a date but you had to wait until the morning of that day for them to call and tell you a 3 hour window! Insane! Firs appointment couldnt figure out a problem. Scheduled second appointment they never called or showed. Called next day and they made me wait another 8 days for an appointment. Charged me $326 for parts and labor! Absolute rip off. DONT BUY SAMSUNG REFRIGERATORS! Learn from my very costly mistake.

This Samsung Range model (NE63T8711SG/AA) was purchased in February. Loaded with features as well as the oven compartment having an air fryer and dehydrator. 3 weeks after we purchased the $2000.00 range my wife decided to use the Air Fryer to make wings. The fan in the oven blew grease all over the oven coating the entire enamel surface with grease and the entire house was engulfed in smoke. Took us three days to clean off the caked on grease. Needless to say we will never use the Air Fry feature again. A few days later we tried to make a spaghetti dish. Not wanting to have caked on mess on the bottom we put aluminum in the oven. The oven melted the aluminum and is fused to the enamel surface of the oven. We have tried everything to get it off. Needless to say after calling Samsung, they will not help us with this issue at all. The Range is only 3 months old and the oven has been used a total of three times and they wont help us. Besides this problem we have found that the burner knobs are so touchy that barely bumping them or leaning against the oven slightly will turn the burners on. The burners protrude past the range. Very dangerous! Beware of this oven!

Our new apartment has a half-wall between the kitchen and living room. We wanted a quiet dishwasher. The salesperson at Best Buy said the Samsung was the quietest on the market, so we bought one. It stunk when we opened it, but thought that it simply had to be used and the stink would disappear. Boy were we wrong. It is now 8 months later, after trying different detergents such as Finish gel and tablets (which we have had good success with in our old dishwasher), vinegar, etc. and the rotten fish stink is still just as strong as day 1. I dont know if the dishwasher is quiet because of built-in soundproofing or just that we cant get close enough to it due to stink to hear it. NOT happy.

I got this stove in 2012 and had purchased extended warranty for 3 years. The stove was okay performance wise but scratched too easily. I had other glass cooktops that looked better even after 8, 9 years while this one got all scratched up. And three weeks back the glass top just burst when I was cooking. Thankfully the shards of glass held intact and did not fall in. As per my manual the glass top was covered for 5 years. I call extended warranty that had expired and found out that this was common occurrence with samsung stoves. I register a complaint with Samsung customer service and as per the guy who spoke he will send a service tech to inspect cause as it was still under warranty. I was asked to email pictures which I promptly did.After living 1 week without stove I follow up and was transferred to Executive customer service and the lady who spoke was really rude. She checked my email as I am on phone after asking for date and case # etc and right away says that claim is rejected because it is physical damage and after repeated questioning too could not explain physical damage and proceeded to say it was my fault. I said Ill sue them and she goes on to say I could and send me the response in email as I asked that for legal purposes. She cuts me off and emails that it is my fault hence not covered. I call again and fight my way through the same BS Executive customer service and convince other guy to open new case and send pictures from different angles.After dealing with them for 3 weeks an hour each time on phone they say they cannot honour the warranty and say it is cosmetic scratches that caused the break. How can something that you yourself call cosmetic cause a shattered glass. I will never buy anything samsung ever again. Dont waste your money buying anything made of samsung. They have no integrity and make ** products and wont even honour their own warranty.

Samsung refrigerator works ok for the first two years. After that, you will end up getting to know your repairman!! Very disappointing with strange issues where the repairman cannot figure out. Multiple parts replace without result.

I bought a Samsung fridge in December 2013. Three months ago, the vegetable drawer had a lot of water. I called customer service to report the problem. They sent someone to fix it. After a week later, the same problem happened. The repair man changed some parts. Two weeks later, I found same problem. I told them to exchange a new one. They said they always try to fix, but never get fixed. Today is my 7th time to call them to fix the same problem. They still refused to exchange me a new one since they never be able to fix. I promise, Samsung is the worst product and service Ive ever got. I really dont know what should I do next. I promise myself I would never ever buy Samsung products from now on.

Bought an expensive Samsung fridge! What a piece of crap! One year old - told the noises are normal! DON’T BUY SAMSUNG.

Have the Samsung French door 25 cu. refrigerator. Started noticing water under crisper. $400 repair. Technician says he sees this problem on a regular basis and seems to be a design error! Contact Samsung to at least pay for the part and got the pat answer that it was out of warranty (true), however its not a defective part but a faulty design. Googled it and got 4,690,000 results. Escalated problem as per Samsung to exec level. Was told I would be contacted in two business days. Two WEEKS later, no contact. I do recommend anyone buying this product.

After I bought my Samsung fridge in 2014. I found out that my ice maker stopped working in 2015. I called the warranty and they sent a Tech to replace the whole part and I had to throw away lot of foods as we have 2 kids and lot of baby food & fresh foods were stocked as we have to defrost the fridge. Now its 2018 and again the ice maker has gone bad and now they are claiming it will be on me as the warranty is over. I cant believe they make this cheap parts and then they play the warranty game. I am afraid I will have to again throw away lot of the foods and on-top pay the technician to get the Ice maker fixed and I am sure they will charge you expensive labor and part rate for it so they can make profit of this maintenance scheme. Samsung should be punished for such action and banned from selling such items in the US.

The two boards that control the refrigerator and the compressor, the main board and the inverter board, have both gone bad. It will be a little less than $600.00 to fix them, including parts and labor. So now, I have a $3000.00 paperweight sitting in my kitchen, since that is all it is good for.

I bought the NE58K9500SG, slide in range in Nov., I would like to report a safety issue. The knobs on the front are too easy to turn. My husband and I are constantly turning the stove top on by accident with our body while reaching to the back burners or the cabinet above the stove or the microwave. We have young grandchildren in the house from time to time and I am worried about it. While we were hanging a backsplash the stove top came on and we werent aware of it. I really dont know what to do about it and Im trying to adapt to it. I love the range but Im worried about the safety of it. I cant give this a higher rating because I feel its just a matter of time before something worse happens. I have contacted Samsung support to let them be aware of the design flaws and I will update my review when or if I hear back from them.

We purchased this Samsung refrigerator R271 based on the name and also word of mouth from other people, a big mistake. This past Thanksgiving November 2012, we found water under the vegetable bins, then the freezer stopped working. I called the repair service, waited a week for him to show up, then another week for a new compressor. Five weeks later, at Christmas, it was the same thing, except now the freezer and the top portion of the fridge is broken. I called Samsung, only to be told that basically they do not stand behind their products. I will never buy another Samsung appliance again.

Samsung ref. model RF263TEASR/AA - Is there any other way to fix a noisy cooling fan aside from defrosting? We bought this ref. a year ago and we noticed that after a year the annoying sound started. Did follow the procedure from people having the same problem but after 2-3 weeks the same problem occurred. WHAT IS REALLY PROBLEM HERE SAMSUNG PEOPLE??? Imagine one year old ref. Common. Show me the way. Sorry to say but your refrigerator is REALLY A BIG SUCKS.

My Samsung microwave oven was purchased about 4 years before a move across several counties and lasted there about 6 more years. The oven was dark, rated about 1000 watts, and always cooked at an even pace. A bag of popcorn at 3.5 Oz. was usually cooked at 2 minutes, any more scorching the bag. My family used the dinner dish recook setting often. Some dinner plates were frozen while others were not, but the oven cooked them to a nice & hot serving temperature. The oven worked well daily until that final day when it quit for good. We replaced it with another Samsung microwave oven.

We bought a stainless steel side by side refrigerator in February 2013. In less than a month, we had problems with the ice maker not making ice. They came out and did some type of repair and in another month, we had to call them again. The refrigerator is only 18 months old and should not be having problems at all (We had one that lasted 20 years). We talked to the factory rep via phone and they just basically said, Sorry, but its out of warranty. Too bad. It will be the last Samsung fridge we ever buy. In fact, we will probably junk it and buy an LG which we really do like a lot. Just not right to have unsolved problems and have to pay out of our pockets for the repair.

THIS FRIDGE IS NO GOOD. The ice maker freezes up and water puddle under the deli tray and that water freezes and I have to use an air dryer to blow in order for the tray to be release. The first time it happen I was still under warranty and so the tech replaced evaporator cover and moved the temperature sensor sideways (which he said is factory fault). The ice maker stopped working and the freezer is just cooling. It is not freezing. I have lost everything in the freezer again. Looking at other reviews they have the same problems with their Samsung fridge. I would never buy another Samsung product.My neighbor has the same problems. The HEAD of Samsung needs to read these reviews and compensate customers for their losses.The only thing that is good about the fridges are the appearance. This is not fair or right to poor people like myself to be repairing the fridge every time. My fridge is big and looks good on the outside, but it is a piece of crap. I would not encourage anyone to buy Samsung refrigerator because they freezes up and ice maker doesnt work.