I purchased the Samsung dual convection steam wall oven in March of 2018, after about a week I noticed that it started to reset itself, just turn off and on. After I noticed this several times I scheduled service to have it repaired. Sad to say that after 8 visits to my house and just about every part replaced they still didn't fix it. March of 2019 my 1 year warranty expired and the problem continued. I finally contacted Samsung directly using the chat feature on Saturday August 3rd. I received a phone call the following Monday asking a questions about the oven and she told me I would be receiving a refund.. She emailed me a claim form, I followed the instructions and sent in the required photos and 2 weeks later they sent me a check for $3236.00... They said if I would have contacted them prior to the warranty expiring they would have given me a full refund of $3699.00. Either way I'm happy and I think this is great customer service.

We bought a Samsung refrigerator, delivered in 01/2015. The refrigerator is just out of warranty in 6/2020 and the ice maker stopped working properly several months ago. It never put out much ice to begin with. We had to de-ice the fridge and reset it several times because it stopped making ice. It also started leaking from behind the water/ice dispenser and down it. We had to keep a towel on the drip tray to keep the water from trickling down the fridge. Samsung refused to cover the repair because it was just out of warranty. The service repair shop referred to us by Samsung, charged $320 total for the ice maker part that costs $110 with shipping on Samsungs site. The repair man would give us a window of time and then not call us back. I had to reach out to him every time and 1/2 the total payment was required upfront. Another friend of ours has the same fridge and purchased it right before we got ours and their motor went out a year after owning it. My brother and his wife purchased their GE fridge at the same time we bought ours and they havent had one issue. We wont purchase Samsung appliances again.

The worst stove/oven we ever owned. Purchased new fridge and stove, both Samsung and stainless steel. The range is NE595R0AB series. When water boils over, it stains. The oven has never worked well (convection or not), same batch of cookies but one tray might be done but 8 min later next is burnt or rare, hotter one side of even to other. Now the oven isnt working at all. In the short time since we bought these we are so unhappy, we cant believe how poor the quality is. Even the fridge, with the stainless steel. Just try to keep the stains from the fridge! It has stains from the cleaner. We hate them both and feel so ripped off. Wished we had read some of these prior.

Updated on 06/24/2020: I called a technician to look at the stove. He told me that the repair would be $325.00. That is more than half of what I paid for the stove. I strongly suggest that you leave this piece of work at the store. Calling their service department is close to useless. They are inefficient and the bottom line is that they do not care about their customers. You can tell how much they care when you read the responses that some of the other customers left. I am the one that reported that there was a gas leak from one of the valves.Original review: Please do not buy this stove. I have had the stove for less than 3 years. In that time 2 of the knobs on the stove have broken. I did glue one of them back together and I will probably get the other one done too. On Sunday the gas valves were working fine and on Monday morning one of the valves froze in the on position allowing gas to escape.This is also what caused the second knob to break. I did not notice that there was any gas still escaping, but when I checked again, I noticed that the burner had lit. This could have resulted in my dying if it would have happened at night and if I had gone to sleep. Better safe than sorry, leave this stove at the store. It should not even be there.

The products might be pretty however they are garbage. Over 2k on a fridge, numerous repairs in 1 year having to take time off work for service calls, loss of groceries due to it going onto demo mode. They being Samsung you would think they stand by the product... Nope. Executive support after 8 emails they tried to sell me a extended warranty that I already purchase. Last Samsung product I ever purchase.

I have a 3 year a Samsung refrigerator Model number RS265TDRS. I have had it repaired 3 times, about every 4 months now. The refrigerator will not stay cold. It has never worked as it should. I have to have a repairman to come to my house and tear it apart and physical pour hot water over the coils. Today the temperature in the refrigerator was 57 degrees. This is the third time. The repairman has said each time he repairs one about every other month. He thinks it was a design flaw. I contacted customer service about the ref but they said they know nothing about it. They lie. My repairman checks all devices and they all work. So why doesnt Samsung do something about it. They never will. Do not buy anything from Samsung ever.

I bought a Samsung dishwasher (DMT800RHS) because I thought it would last for at least nine years (the average dishwasher LASTS 9 YEARS). Its only my husband and I at home... we use it once every 2-3 days. After 2.5 years we start noticing food left on the dishes. A week later, its not even spraying dishes. Turns out its the motor. We spent $150 to find out that it would cost another $450 to fix. DONT BUY SAMSUNG APPLIANCES. Im going to buy an LG because at least they warrant their dishwasher motors for 10 years.

I have had issues with my products after the first year! How does this happen after spending so much on the products. I have called several times for repairs to be made, they are fixed, but before the month is out, I am calling for something totally different. I would like my refrigerator replaced as I have had the most problems with that. What can I do, as I have a warranty until November 2019 but the company where I purchased the products are out of business, HHGREGG?

My Samsung dishwasher worked perfectly until one day it simply stopped working -- no lights, nothing. I called Samsung and was told if it was the control board it would be a warranty repair, but if it was the front panel it would not be. The authorized service repair company came and --without running any diagnostics -- replaced the front panel, and charged me about $300. The unit worked for a week, and then the same problem reappeared. They came back to do the work. Samsung said would be a warranty repair -- replace the control board -- but then after the work was completed, charged me $140 for the board anyway! After many contacts with Samsung, which agreed repeatedly that the control board was a warranty repair, I was never able to get the money refunded and Samsung failed to follow through with numerous promised phone calls. I would never buy another Samsung product after this experience (which is particularly a shame since Ive been a loyal Samsung customer for years -- phones, TVs, memory cards, etc.).

My refrigerator is 4 years old, the ice maker quit working, it cost $475 to repair. The repairman said this is common for Samsung refrigerators, Samsung would not cover the cost of this repair. To have a refrigerator ice maker quit working after 4 years is unacceptable if not covered as a recall for ineffective function of the appliance. I will never buy another Samsung appliance due to this experience.

We purchased a Samsung refrigerator in May of 2015. We had it 2 days and it wasnt cooling, so Best Buy brought out a new refrigerator. That worked for 2 weeks and then the freezer was not cooling. Everything melted and we lost the food. Samsung did repair it. Now the refrigerator is 2 months beyond a year of purchase and the icemaker has failed. We have had a tech here twice, he did not know how to repair it. Finally Samsung sent a tech of their own. Multiple design problems with the icemaker confirmed by the tech. We are going to have to pay for the motor in the icemaker. I dont know the cost yet as he is working on it now but he said it is not cheap. Samsung refuses to stand behind this piece of junk refrigerator. DO NOT BUY SAMSUNG!

6 months ago we had to have the ice maker replaced, would not work. Before that we noticed water collecting in the bottom of the refrigerator, thought it was to do with the ice maker, but now water had collected so much it was dripping on to the floor underneath, a major clean up. So now I have to pay for another repair, if it can be fixed.

Purchased the Samsung Showcase fridge October 11, 2014. It stopped working Saturday November 15, 2014. Paid $3323.11 for it. CONNS WILL NOT REPLACE OR REFUND. What they can do is add me to a list, that I will receive a call to schedule an appointment to have a repairman inspect and fix fridge. I should receive a call Thursday November 20....My fridge is about 35 days old, not 1 or 2 years...

We bought a Samsung 2 door refrigerator in May of 2013. The guarantee was up in May of 2015. Nine months later, the flap control which seals the left side door broke and no longer stays open while the door is open. As a result, one must open the right hand door in order to close the left door. I called the number on the inside of the fridge to speak to a Samsung rep. Of course, despite the relatively short time we were over the warranty, there was nothing he could do. He was not even able to provide a line on a replacement part! Fortunately, we had purchased an extended warranty through Lowes, the store we bought the fridge from, and the matter should be resolved without cost. While speaking to the rep. at Lowes, I was informed that this was unfortunately a very common fault with these fridges. I have never had a major appliance break down like this before after such a short period of time. I should think Samsung would wish to protect their good name with a total recall on this issue and replace the flaps with a more durable part if, indeed it is a common occurrence. The rep. at Samsung seemed to know exactly what my problem was as I was trying to describe it. I would strongly suggest to anyone looking to buy a new fridge to steer clear of Samsung. They should stick to making TVs!

Bought fridge in 2016. Had to replace the first one brought out cause the ice maker didnt work at all. The new one the ice maker has a mind of its own... Leaked water constantly. Got gaskets replaced. Now the fridge freezes my food and I had to throw away about $80 of groceries. The repairman was supposed to come yesterday but never showed up now I have to wait another week. To take a chance of losing more food... That I cant afford. Im elderly and on a fixed income.

I purchased a side by side Samsung refrigerator Aug 2013 and believe me it has been nothing but trouble. I will never purchase nothing with that name Samsung on it. This is already the third time I have had to get this refrigerator fix and now I am sitting here waiting on them to order parts again for this piece of junk. I have truly had it with this Samsung piece of a junk refrigerator model RS261MDRS/XAA.

I have used Samsung 23 L Solo Microwave Oven. Colour Black. Used since 6 to 8 month. Performance is very Good. Capacity 23 Ltr. This is a solo microwave, no grill or convection feature availability able. This oven is not compatible for baking anything. Price under 5400/-. Such an awesome product. Must buy from Amazon.

It is unbelievable that with all the complaints we are reading about the SE problem with Samsung microwaves, the company hasnt responded. I too have the same beeping problem. I hardly used this microwave and have used it less than 2 years after installation. The fix becomes costly if you cant do it yourself. You might as well buy a new one. Then you have to pay for installation of that. I will never buy another Samsung product of any kind as their support is nil.

My oven from Samsung is top notch. It’s a gas stove, have not had any problems out of it. The eyes lights on a dime. And the self cleaning oven is the best. The timer on it works Perfect. I will recommend Samsung product to anyone.

I bought the fridge in March 2011 and within 2 and a half years, the freezer body is damaged. I register the complaint but the dealer is not responding. They are not taking any responsibility.

Im 65 years old. Ive owned a home since I was 19 years old. Ive had experience with most if not all of the major brands over the course of time. In 2016 we purchased a Samsung Kitchen suite of Black Stainless steel appliances. We have had calls on every appliance except the microwave. The stove fried the electronics the very first time we used the self cleaning oven function. It currently sits with most the digital readout gone. The refrigerator is the worst of all of them. The ice maker freezes up about every 6 weeks, and the refrigerator itself freezes up needing complete unplug defrost every 5-6 months minimum. The dishwasher was super quiet for about a year then started making noise. Repairman says its the pump... I can replace it for $275 and it will do the same thing in about a year. If it were me Id wait for it to quit working all together. You couldnt give me another set of Samsung kitchen appliances. I wouldnt waste my time removing the Samsung junk I own to replace with more junk. Never buy appliances because theyre the only ones with the color you like!

We purchased the door-in-door, Samsung, side by side refrigerator in November 2016, from Best Buy. We are extremely happy with the larger refrigerator with easy access to beverages. However, the ice maker and water dispenser are the worst. Not only is the ice maker very loud but it ices up and needs to be removed and cleaned out constantly. Also, there isnt any easy access to the ice from inside the door when you need large amounts of ice without taking the unit out. Even with these small problems, the overall reaction is that this was the perfect refrigerator for our family.

1 month after warranty ran out dishwasher gave me error codes. After fixing 1 month later more error codes. Can not afford to keep fixing machine.

Ive had a Samsung range for 4 months and am extremely disappointed with it. The black glass top is amazingly cheap for such an expensive range. It is impossible to keep clean and scratches very easily. I had my old GE range for 10 years and it still looked like new when I replaced it with this Samsung. In just 4 months, this range looks old and worn. Every pot scratches the surface. I only use the pad and cleaner supplied with the range and even that scratches the surfaces. Plus, any spillovers go down into the vents and streak the oven door glass. I contacted Samsung and they sent out a technician who took pictures and said Samsung would call me. Its been 3 weeks and no call.

Sumsungs excellent customer service is a customer’s nightmare. Here is our experience: 2 days before X-Mas 2014 our 3 month old fridge model RS22HDHPNSR stopped cooling properly 2 days later it stopped all together but the temperature readout did not indicate a problem and remained at the normal settings. 12-24-14 called Samsung customer service gave all of our info: Name address, phone #, e-mail address. Was instructed to reset thermostat, called back after a few hours to inform Samsung that unit was still not cooling. Advised that a repair service would come in 1 to 2 days to take care of problem. 12-27-14 After several hours working on our fridge repairman told us that the unit suffered a major failure and parts would need to be ordered.We contacted Samsung same day again had to repeat all of our personal info and we now requested a replacement for our 3 month old unit. Thats when the nightmare really began. We did not hear from Samsung and had to call daily for updates. Each time we received a new ticket # and were told our request was in review. On 1-2-2015 we were informed that our request for replacement was denied because replacement parts were in. On 1-7-2015 After 2 repairmen hammered and soldered for 3 hours on our fridge in the kitchen they could not fix it needed more parts. Again we called Samsung requesting a replacement and again never received any updates. On 1-9-2015 finally got through to a supervisor who than told us after speaking with another supervisor that our request for replacement had been denied a second time, because the additional parts are in. On 1-13-2015 after 3 more hours working and banging our fridge it was working. After a 3 week long ordeal of no refrigerator/freezer, uncounted hours spent on use less phone calls speaking to a total of 36 Samsung employees we have a rebuilt Samsung refrigerator. Samsung Excellence Customer Service??? You decide.

Terrible product, defective ice maker that can never be fixed. It gets replaced by Samsung multiple times and it still causes problems. Defective products sold over and over by Samsung. Ice maker leaks constantly then stops working and freezes shut. Impossible to use. Product was defective since week one.

2 repairs in 18 months. The first time the unit died completely. $115 to replace the thermal switch. Then a few months later...the dreaded 5E (SE) error. Just cleaned the ribbon cable connector myself. Why would a company of this size and reputation, not address this? My old GE over the stove microwave lasted 20 years. Ill be lucky to get 2 out of this one. My last Samsung appliance of any sort! Period.

We purchased our Samsung French door refrigerator from Lowe’s. I thought I had done research. Every single piece of plastic in this refrigerator is cracking or has already broken. We are not rough on our appliances. Despite the care that we use, every door been has been replaced twice. I currently have no door bins to use. Any indication that there is too much weight in the Dawbin is undermined by the fact that they are “designed to hold a gallon of milk“. I cannot even keep condiments in the door bins without cracking. The freezer bins have cracked at the joints. The refrigerator is also designed that is difficult to take apart to clean should there be a spill. This is a the worst product I have ever purchased.

I have been reading a lot of bad reviews about Samsung, I wish I read about them before we purchased a 4 pack kitchen set. The fridge was a disaster, the ice maker continually broke down. The only saving grace for us was we bought the extended warranty. The repair company had to come so many times they finally gave up and paid for us to get a new refrigerator. Oh I forgot to say today our microwave died. Samsung STINKS, dont waste your time or money. You will regret it.

To All Folks out there! DO NOT BUY SAMSUNG APPLIANCES!!!! They SUCK and the worse customer services! These people do not give a big **... (Pardon my French.) Since August were been waiting for Samsung refrigerator. Now is October and it’s been 4th time they delivered damaged refrigerator. We went through Hell and no one could help... All they can say is sorry and here is the number to call. You call the number they give and it’s all over again, call this number or that number and NOTHING was solved. Looks like this company only cares how to put thousands and thousands $$$$$ in their pockets only. They don’t care about customers and how to treat them right! Something needs to be done with this company ** people. Please guys do not waste your time, nerves and your money! Samsung will go out of business at one point if they continue screwing their customers.

My ice maker and water dispenser has not been working for 9 months. The repair technicians seem to not be able to repair and the refrigerator has just about been rebuilt with parts. Still isnt working. Repair technician came out today and ordered 6 more parts. Same ones that have been replaced. The warranty company denied replacement. They would rather pay all that money for parts for same issues. I am so frustrated to have a expensive refrigerator that doenst work and seems it cant be repaired.

Refridge is 6 years old. Bottom of pull door on freezer, right hand handle disintegrated and dropped off... Small dents have appeared on the bottom of the freezer front bottom drawer. Very, very weird!!! Where and what material is this made of??? Is it dangerous to our health??? I am afraid to keep it for health reasons.

The best thing you can do is stay away from any Samsung Refrigerator. I did my research and Samsung was one of the top brands - big mistake. They have several problems that seem to be across all their refrigerator models. Ice makers leak or freeze up, motherboards go bad, valves malfunction, the list goes on. It wasnt until I started having all these problems - after 5 years - and I googled them to find out these problems are very common. I now have a 5 yr. old refrigerator that I paid $2500.00 for and is in need of over $1,200.00 of repairs. Samsung will not help. They say get the repairs done - and you have to use their service department - and then they will see if they can help. No, not going to do it. Buying a different brand and will never buy a Samsung again. Fair warning.

I bought Samsung model RF30HBEDBSR 2 years ago. The French door, fridge on top, and freezer double drawer on the bottom with a bonus drawer between that can vary the temp/use. On the one yr anniversary the ice maker made mushy, crushed-only ice. Samsung customer service sent me the door part free and scheduled a repair guy of their choosing. NOOO. Over twice the going rate. I hired someone else. Six months later the ice maker itself (cleverly placed IN THE REFRIGERATOR) froze over. I defrosted it with my blow dryer occasionally for the next 6 months. I tried to hire someone to evaluate/fix it and was told by the first 6 that they either dont fix Samsung fridges or never the ice maker. Huh? Finally someone let me in on a poorly kept secret (except by Samsung who believe they walk on water), their ice makers are overly complicated pieces of junk, frequently unfixable. We replaced the entire ice maker body (part ordered through Sears) and after spending almost 2 hours melting enough ice to be able to remove the original part, put the new one in in 15 minutes. I was told that this is almost always a failure in the computer chip in this part, resulting in water continuing to flow after the tray is full... Ice build-up-hell. Cost me $154 plus the part Id bought and weeks of 7/11 ice. Supposedly these fail between 2 months and 2 years. And all the replacement parts are just the same as the original! Rinse, repeat. OMG! I spent $1,500 at Best Buy plus over $400 in the 1st 2 years already. I have never had to have any prior fridge need repair in 30 years! I replaced them every 10 or so years for newer better models. Until now... I will never ever buy a product from Samsung as long as I live. I even hated the one phone of theirs. I didnt mention the HOURS I spent trying to deal with customer service.

On September 6, 2016 I was heating frozen vegetables in the plastic pouch on a microwave safe plate. When I looked up from the stove, there were flames shooting out the right side of the oven. I opened the door and threw water on them to put them out. Then I unplugged the oven. I called Samsung immediately to report this. I was told I would be contacted by a technician with 24 hours. The repair department did not call me until 2 days later and the earliest appointment available was for Wednesday, September 14. In the meantime I called the electrician to check my electrical outlets and service. Everything is up to code--prover voltage, etc. Now I am waiting for the repair tech to arrive on Wednesday. Very disappointed in this product. It was purchased the end of March this year and is even 6 months old.

Paid $1600.00 for Samsung dishwasher. In the past 3.5 years we have had nothing but problems. We have spent a lot of money on repairs. The pump was replaced, the water wall was replaced along with several other problems. The last tech Samsung sent out was not properly schooled on the product and had to call another tech to guide him through the repair on the phone.

I bought a model SMH9207st in 6-12. The cable going from the door to the microwave was replaced 11 months after I bought the unit. Now the unit has the same problem. A technical is coming in about ten days to fix the unit. I bought the 4 year extra warranty. If not I would be out the money. I give the unit a 2 only because I like the looks of it.

I purchased my Samsung bottom freezer, double door refrigerator in December 2018 and I love it!! It is spacious, it has lots of storage compartments and it keeps food fresh for a long time. I absolutely love it!!

Ive never had any problems with the stove. The glass top burner is very nice and they work well. And the convection oven weird really well and I cooked a turkey in half the time and the other ovens. Very reliable oven.

This is the short version of our nightmare with Samsung. Dishwasher (Dishwasher DW80F6000TS/AA) turned itself on at about 2:30 in the morning. Water backed up into sink and overflowed on countertops, then into cupboards and flooded the entire kitchen floor. Tried to turn it off from button on top of washer door. It kept coming back on and continued flooding. Finally turned off circuit breaker in garage. That stopped the washer and water. Called Samsung next day. Very polite lady apologized and promised us that Samsung would repair washer and fix any water damage. They gave us claim numbers for both washer and repairs. Rep from independent Samsung came from Tampa. He took panel off bottom of washer and took a quick look with flashlight. Then had me turn on circuit breaker. He ran it for 15 seconds and said it wasnt the dishwasher. As he was leaving he told me to keep the circuit breaker OFF as Samsung may want this unit shipped to New Jersey for further inspection. Obviously he didnt tell Samsung this. A rep from Samsung sent an email weeks later saying they were denying claims indicating that our dishwasher was fine per their Tampa rep. Homeowners insurance requested estimates from general contractors. $50,000 is the most current one. Its been over 3 months now and we have a company that deals with this kind of issue working with us get this resolved. They said it could take up to 9 months. NEVER USE SAMSUNG!!!

I really want to share my bad experience with Samsung Microwave Model ME18H704SFS/AC. I wish I would google Samsung microwaves before buying one. I just read report from people who bought microwave in February 2016. I bought mine on May 2, 2016 from Best buy in Vancouver Canada. I also bought 5 years warranty on this microwave. On 28th day after purchasing we tried to warm up bowl of soup (in microwavable dish), and we felt a burning smell coming from microwave. When I opened the door I discovered a fire on the right wall of microwave. I was able to stop the fire with kitchen towel. I cannot operate this microwave any longer because it is a fire hazard in my house.Same day I called to SAMSUNG customer service. They gave a case number and told me that somebody will contact me. Next day I called them again and they transferred me to some kind escalation department. The manager from escalation department said that if he will get pictures and receipt from me now, he will speed up the process. I emailed him pics and have not heard anything after that. On Monday, I called again to customer service. The manager told me that she could not find me in her database, she also said that they were not able to open up my pictures. I told her to transfer me to the escalation department. After 30 min wait I was able to talk to a guy who confirmed receiving pictures. He also was able to open them up. He told me that he sent my case to the Head office. I asked him why nobody sent me a simple email with acknowledgement of receiving my email. He did not have any answer for me. I asked him what is the reasonable time to get an answer from Head office. At the beginning he said 48 hours and then he did not know. He also said that he has no idea what kind outcome I should expect. And just to add to this story... I called to the insurance provider for Best Buy. They told me that they cannot touch my microwave because it is a factory defect which appeared in first 30 days. I am not even upset anymore. This company is a joke. Samsung really needs to get a lesson for producing dangerous and unreliable appliances and treating consumers so poorly. I will wait for 48 hours (legally you have to give them some time to rectify the situation). If Samsung will not replace their lousy microwave I will take this matter to Small Claim Court and I really want to.

My icemaker dispenser stopped dispensing cubed ice. It still dispensed crushed ice and water. I called Samsung for factory authorized service. They arranged for one of their authorized repair serviceman to perform repair. I watched as he called Samsung to talk to a tech. Im an electrician and it became apparent to me he did not know what he was doing. He listened to the tech and using his meter, he checked several connections on the printed circuit board. Several times, he was checking the wrong terminals and had to ask the tech to repeat where to check. He said he needed to order parts and would be back in a few weeks. When he returned, he installed the parts and said everything was working. I paid $433.77. Later, I noticed there was no ice being made.When I tried the dispenser, it no longer tried to dispense any ice cubed or crushed. I called Samsung to complain. I was given a phone number to call. The person there listened to the trouble I was having and said the parts replaced would not have fixed my problem. He said he would send out parts and arrange for a different repair company to install. When the new repair person arrived, he listened to my problem and said the parts sent would not fix the trouble. He checked out a few things. When he put the parts back together, the water dispenser no longer worked. He said he would need to call Samsung for parts and left. After two weeks, I called to find out the status. I was told that Samsung would not authorize any farther repair but nobody bothered to call me.I called Samsung again and was told they were sorry about the misunderstanding and issued a new work order number. A few days later, I received an email stating the work order number was cancelled. Another call, another order number and again another cancel email. Again, I called, got a new number and again a few days later, a cancel e-mail. I called again, this time, I was asked to hold. Before the operator put me on hold, I heard him say to someone else, Its that (my name) again. What do you want to do? Then he hit the hold button. When he came back on line, he said Samsung was no longer going to attempt any repair. When I stated that I was out $433 and my unit was worse than when their repair people started working on it, he stated, Sorry but youre on your own. This story has been abbreviated for space allowed.This exchange went on for almost three months and involved many, many phone calls and e-mails. It involved nine different service order numbers, most of which were cancelled within days of being issued. Do not buy any Samsung product. They will not stand behind it with quality service and will just try to drag out the problem until you go away.

Sometimes it can be a little difficult finding items in the lower freezer drawer. Especially if the item is at the bottom of the drawer. Otherwise, the freezer keeps food very frozen and is not a real problem.

My refrigerator has leaked water into my crisper drawers almost ever since I had it. Then about two weeks ago the refrigerator quit working, but the freezer still worked. I lost a lot of food in the fridge. I had Turner Appliance come out and they charged me $60 to tell my to defrost my fridge for two days and let the icing updefrost and melt. They also told me to contact you because it was an issue with Samsung. What do you plan to do about it?

Freezer and drive just up and DIED last night. LED for both reads OF - tried everything. So a $2500 refrigerator is built to last 2 years?! Not including the ongoing ice maker problems mentioned by others and myself. Very disappointed in this Samsung.

I prefer cooking with propane stoves. It really does make the food taste better. My only issue is how does one clean such a stove in a safe manner?

Call Samsung repair March 9. Their technician came out March 15th. Said it was a failed compressor and it was still under the 5-year warranty. I have been on the phone for 2 1/2 weeks. Today March 22, 2018 theyre laugh while putting you on multiple holds. Customer rep told me to fix it myself and then submit my bill to them and they may reimburse me. I called Sears appliance repair for an estimate with parts and labor. It would be between $590 to $700. We paid $1169.00 for our Samsung refrigerator. It should not break nor should we be out of pocket $700. Plus we lost all the food in fridge in freezer. Go to Samsung FB page. They treat consumers horrible. I have called multiple times, filed a complaint yesterday with BBB, Attorney General & CFPB. They the compressor is still under Manufacturers Factory Warranty. It has 3 of the 5 years left. There should be a Civil Suit filed against Samsung. Worst Refrigerator ever. Customer Representatives should all be fired. They are rude and lie to you. Ask for your ticket number that they have had for weeks. The automotive service knows my name when I call to get me right over to their rude customer service reps at the REPAIR Line.

Shame on Samsung! I bought a refrigerator RT2BSRTS1 in Hong Kong and it was delivered on 25 July 2011. However, we found out that it didnt work the next day. So, we called costumer service and a staff from the maintenance department checked on it on the 27 July 2011. According to the repairman, the refrigerator cannot be fixed and they will just have to replace it as soon as possible. It is already July 30 and I am still waiting for their arrangement. They always say that it is still being processed! It is very urgent to me. All my stuff is just being kept in the kitchen cabinet. It is 30 degrees Celsius so the food will spoil! What happened to this Samsung Company? I would never buy Samsung products. Shame on you, Samsung!

DW80F600UTS/AS - Worst consumer experience in my life. Unit failed last month of warranty. Door latch defective, sensor controlling cycles defective. Did not go through cycle, dishes dirty and not dry. 3 visits from authorized repair, 2 after warranty expired. Repairman installed new improved sensor. Finally agreed to refund, but now claimed unit had to be depreciated. Then came the totally outrageous part: to get refund, consumer must cut power cord purchased separately with the unit (no refund for that), take a picture of cut cord. Then, consumer must remove decal attached to door, affix it to refund request, and send it to company. Decal could not be removed - took a photo of it next to cord. Not enough! Told to use a straight razor, no exceptions! It still doesnt come off. Imagine giving this advice to an 80 year old with a tremor? This company needs a major overhaul. Policies designed for maximum profit and will not honor warranty for defective product.

Do not buy a Samsung Refrigerator!!! Major defects in it! The company pays people to give great reviews about this product! The repair guy told me so because he used to work there. Had ice maker replaced (so called fixed) a motor is running loudly since & theres a chemical odor coming from refrigerator and the only way to stop that noise is to reset ice maker. Then will come on again with the odor, I poured a glass of iced tea and it tastes like the smell... a sweet burnt smell if this makes any sense. Buying a new one but wont be this brand. Its not even two yrs old!

We bought a Samsung French door, freezer on the bottom refrigerator end of December 2013. The refrigerator is so loud and noisy that it interferes with the television. In this day of modern technology this Samsung refrigerator is louder than any I have ever had in the past. It hums and buzzes and the other night it made loud clunking type noises. I thought someone broke into the house. I seriously did. We have contacted Samsung 3 different times and they refuse to come out. They keep referring back to where we purchased the refrigerator and Midway Appliance Company in Victorville, CA keeps referring us back to Samsung. We are senior citizens and the fridge costs quite a bit of money. We are at a loss. There is definitely something wrong with this refrigerator. Something is faulty with the way it was manufactured. GE Capital where we have it financed has agreed to do a dispute for us with Midway Appliance where we bought it. They will not help us either. I am just waiting for a response from them, which will be in about a month or so. I hope it is favorable. I dont think its right when companies take advantage of senior citizens.

19 days without a fridge is not acceptable. Over 13 phone calls to Samsung and being hung up on 4 different times only to have to call back to get resolution, that I have not gotten. I am now told it will be another 3-5 business days before I will be contacted to receive a replacement fridge. 24-29 days and no fridge is completely unacceptable. Someone has dropped the ball and no one wants to take ownership. They only want to say they are sorry. I asked if their CEOs fridge went out if he would have waited this long to have his/her fridge replaced. I bet the answer to this is absolutely not. They probably would have had it replaced within the week.I now am resorted to living out of a cooler with ice so my kids can have milk and cheese, and eating out because it is so wasteful to buy a meal to prep only to have the items spoil because there is no freezer to put my stuff in or a large fridge to put these daily staples in. Who wants to pay for my spoiled food? Not Samsung. Who wants to reimburse me for the need to eat out? Not Samsung. Who wants to replace my fridge in a timely manner? Not Samsung. Who wants to pay for my gas to have drive into town daily to get food? Not Samsung. Who is going to pay for all my wasted hours spent dealing with this debacle? Not Samsung! What recourse of action do I have aside of contacting BBB and filing a complaint? Help!

Updated on 08/02/2018: It has continually built up of ice, under the ice maker every 5/6 weeks. Have notice partially melted ice in the storage bucket, in which it jams the ice dispenser. Either I use a hair dryer to defrost or chip the sheet of ice off the ice maker. To free the ice out of the ice maker bucket I run warm water through it. Have updated the motherboard, and replaced the ice maker twice. With one new revision, that has a physical square rectangle water intake housing. None of these parts fixed my problems!Original review: I have a Samsung Refrigerator model RF263BEAESRAA purchased on 6/13. Ice seems to build up on bottom of ice maker & also around ice dispenser rod to the point in which itll freeze solid & will no longer dispense ice. Every week Im having to dump out semi-melted ice out of the ice jammed dispenser & ice thats build up thats located under the ice maker. Having replaced ice maker, motherboard, auger motor & fan assembly. Its still doing the same thing as far as ice building up.

I purchased a Samsung Model # ME18H704SFS Over the Counter Microwave April 17, 2017. I was away two months over this past winter, so the microwave was used about a year. It matched my new Samsung $1300.00 oven perfectly. One day last week, it just stopped working. We tried troubleshooting it and then called the company after that. Unfortunately, it was about 14 months since we purchased it and was no longer under warranty. After pleading the employee from Samsung for some help, they said to call a service center. I was told by two of them that they would charge me $100.00 nonrefundable for just coming (which I understand) and then parts and labor. He said if it is the motherboard or any other thing like that, it could cost $200.00 or more to repair with only a 90 day warranty. It breaks my heart but I had to throw it out. It was beautiful but did not work. I will never buy a Samsung product. We went to Consumers and found out it was rated most poorly. I now am in the process of purchasing either a Whirpool or Frigidaire since they got good ratings. We are heartsick about wasting all the money we spent over a year ago for this item. By the way, there was nothing wrong with my Kenmore over the counter microwave oven that was a Kenmore and 20 years old. It was white and we redid our kitchen in all stainless steel appliances. Fortunately, we gave it to someone who is still enjoying it. Please do yourself a favor and dont get sucked in with the Samsung company. They are unreliable appliances and really dont care about you once you buy their product.

Purchased my Samsung French door fridge from Lowes in June 2014. Immediately noticed that ice comes out very slow. After a year the ice stopped coming out at all. Could not figure out how to get the ice maker opened up so called Samsung. They told me to change out the water filter ($60) and that would fix it. I assured him the one year old water filter was not the problem but he guaranteed me it would fix the problem. Of course it did not. Because you know you are going to be on hold with them forever I waited several months to call again. Now the door flap on the left side door has had a spring broken and does not close properly. Called again they finally agreed to send someone out to look at it. Need a new door flap ($80) and when I described the ice problem the tech says oh yeah, I have fixed lots of those. Samsung knows about the problem. It costs $200 in parts. What?? I called to argue that they should pay for the parts. Getting the runaround and not getting anywhere. Worst $2000 ever spent! Never again will I buy a Samsung product.

I purchased a French door Samsung refrigerator model # RF28HMEDDBSR/AA a little over 4 years ago. We started to have issues with the ice maker and cooling fan motor about 13 months after we got it. We contacted Samsung and were told that since it was out of warranty...its a 12 month warranty!! That we would be responsible for any repairs. We have now had the same thing fixed 3 times (in 4 years!!!) and it just stopped working again. This time the freezer and climate control drawer also quit working. They are both sitting at around 57-59 degrees Fahrenheit.We have had to throw away thousands of $ worth of food and when I try to contact Samsung, they are saying that there is nothing they can or will do. We have a Facebook group of over 19,000 (yes, that is NOT a typo) of other really unhappy Samsung Refrigerator owners. Seems like all models and all designs! Samsung has been aware that there was a defect in these and refuses to take responsibility. DO NOT BUY ONE, you will love it for about 6-12 months and then hate it for the rest of your life!!!

I purchased 3 appliances on February 6, 2015. They totaled over $5000. Today, 6 days out of warranty, the water dispenser stopped working on the refrigerator. We have done everything that needs to be done - according to the manual - and it still is not working. I called customer support and 3 times was disconnected. I finally reached someone and felt I had to speak fast or there would be another disconnect. Each person had my phone number and no one called me back. I went through all of the same things I had done before the phone call.When they realized I was 6 days out of warranty, they tried to sell me an extended warranty for $400 +. I said that was absurd so they said since I was a good long term customer, they would send me to their executive support department (or some similar name). I am now sitting with a very expensive refrigerator that does NOT dispense water. I have spent the last 2 hours trying to fix this and am very fed up with Samsung. I will NEVER purchase another product from this company again and I have been a long term customer. Another thing, it is very difficult to understand most of your customer service people. There is a disconnect for sure. I was NEVER given a confirmation number, NOTHING.

Had the Samsung refrigerator a little over a month and the ice maker stopped working. Called customer service who ran me through 15 minutes of tests then said a technician would call within 48 hours to come out and repair the fridge. Two days later after not getting a call, I called Samsung again and was informed that the last person I talked to must have forgot to assign a technician. I was then instructed to run through the same 15 minutes of tests and told (once again) a technician would call within 48 hours. The next day a Samsung representative called and while I assumed he was the technician calling to set up an appointment, he told me that no, he was in the product dept and was just calling to see if my ice maker was still broken. The only purpose for his call was to inform me that it would be ANOTHER 48 hours for a technician to call me.When I asked if the technician would call over the weekend, he responded that some work weekends, some dont. I asked to speak to his manager and he told me his manager was unavailable. Three days later and seven days after my initial call a local technician finally called me. He instructed me to push buttons on my freezer that I did not have and besides the fact that he sounded 12, he was completely confused as to which model I had and told me an engineer would call me back. When I asked how long that would take he said he didnt know, the engineer was in the field. As of the time of this review my freezer is still broken, there is no set time for the technician to come out and I have wasted my time on the phone with this horrible, incompetent company. I will NEVER buy another Samsung product again and can honestly say this is one of the WORST companies I have ever dealt with.

RFG297AA/XAA - My wife purchased this fridge from Lowes 03/09/2009. We had a problem of water pooling and freezing the deli tray to freezer. I finally removed back panel to take a look at frozen coil. There is a drain so I am not sure why water is draining to interior of fridge. After reading comments this is definitely a common problem for Samsung fridges, but when speaking with customer service they do not seem to have any knowledge of problem.

We bought the better microwave but as far as operation it is more difficult to use setting time and temperature and turning on are not like the usual microwaves. Sometimes when you punch the buttons they do not respond and you have to go thru the whole process again and hope it functions. Would not recommend.

Their own authorized repair depot says they can put in a new water pump but wont guarantee it because my dishwasher is 2 farther to the right than is usual. That is, frankly nonsense. Theyve been here twice, then told me to hire a plumber to fix his mess. That cost another $185.00. They cannot diagnose the problem. With all the testing the steam peeled the laminate off my brand new cabinets. This dishwasher is nothing more than a money pit. My regular service man refused to service it saying that Samsung is garbage.No wonder it is so quiet. They may have well have put in a water pistol than that ineffective pump that is in there. I will never buy another Samsung appliance as long as I live. It has never worked. I stopped using it after the first week because the dishes came out as dirty as they went in, and has been sitting there for cosmetic reasons until I thought I might have it looked at. Now it just wont complete a cycle.

We have a two year old french door model. The ice maker dispenser mechanism seems to get frosted up and stops dispensing cubes. When cubes are selected it wont allow the cubes to drop. It just drops small chunks, you can hear it grinding away. The crushed side works fine. We remove and empty the bin and allow the mechanism to dry out. After reinstalling the mechanism it frosts up within a couple of days. This just started about 4-5 months ago.There are no other frosting in the freezer. Ive read many other ice maker complaints with Samsung.

Our Samsung dishwasher started leaking one week ago (3 years old). Not under warranty. It was very hard to get a Samsung approved repairman. He comes in and after 10 mins. and 95 dollars tell me I need a new part but the good news is that there is a service bulletin on this part. I NEED TO CALL SAMSUNG AND ORDER THE PART. Samsung, he assures me, will pay for the part. It is a scam. When I called Samsung, they had never heard of a service bulletin, might not have heard of Samsung, not sure.They kept reading from their cue cards: Your dishwasher is not under warranty anymore. They were rude and very unhelpful. I have FOUR Samsung appliances in my kitchen, did not even treat me as a valued customer. When I offered to send them the service bulletin on the part, they did not even answer. DO NOT BUY A SAMSUNG APPLIANCE! By the way, the microwaves heating sensor stopped working after one year. Their products are lousy and their service is even worse.

Worst refrigerator. Waste of money. I have had to replace ice maker twice. Water drips into the ice maker and freezes the ice cubes together and is stuck in ice chute. Water drips into the vegetable bin and cold cuts drawer. Water also drips onto the water dispenser so I have to put a pot holder under water dispenser. Ice forms underneath the cold cuts bin and I am not able to open. There is water that drips on floor. Dont buy a Samsung refrigerator.

Purchased electric range in 2018 and 2 months after the warranty expired things started going wrong. When I use a burner to cook no. 1 is way too hot and I have to remove the pan to a cold burner. When I set the timer on 5 min. after setting the oven temp. it reaches 400 degrees in 2 min. which means it does not heat properly. My husband advised me not to use the oven as it could be dangerous. When I used the oven all the cabinets on the side of the range, the top cabinets and the top of the stove were super hot. The microwave which is above the stove was just as hot. After reading the reviews I am amazed at how things go wrong after the warranty has expired. When we purchased the range we were told after 3 years if we did not call a maintenance man to the house because of a problem we would be reimbursed 1/3 of the price paid for the range. Good luck on that one. I am now fixing meals in the slow cooker or microwave. My husband called Samsung to complain and he was told the warranty expired and it would be $100.00 for a house call then we had to pay for parts. We are in our late 80s and should not have to deal with a lousy product and lousy service.

The microwave fan and over the range light go on randomly at all hours of the day. Samsung came and replaced the control panel and it worked for a while, then the same thing is happening. I called and Samsung said the warranty has run out so I would have to pay for the repair. I feel the control panel is a faulty design and since the problem reoccurs there is no sense in replacing it. The TV sound bar shuts off two times a day at random times.

We bought our dishwasher in Nov of 2013. It worked fine until June of 2016, then it would not run. I called Samsung and told them of the problem, after about one hour on the phone they said they would send a repairman from an authorized repair shop according to them. Two weeks later he came and did a evaluation of the machine and determined that the touch panel circuit board was not working and would order the part. I told him that the dishwasher was out of warranty but Samsung warranty covers the circuit boards for 5 years and we have over 2 years left. The part came to my home and I called dependable services to make arrangements to have it installed. They came out a couple of days later and replaced the new part then tried to charge me 291.65 for the part and the service call after almost a day of figuring out who was going to pay for it.Samsung agreed that it was covered. Because if I had to pay for it I was having the serviceman take it out and forget about it. For that price I could add another couple of hundred dollars and get a new one. Well the machine worked about 3 weeks doing about 15 washes and broke again. Same symptoms. I called dependable services. They came out a couple of days later. Repairman looked somewhere else on machine and decided that it was two relay switches on another circuit board that needed to be replaced. He also tried to get Samsung to replace it and their comment was, We repaired once at our cost we are not doing it twice. The price for this repair was 338.00.Needless to say it was not repaired. I will replace with another brand of dishwasher. This dishwasher replaced a ge brand that came with the new home and never had a problem with except it was noisy. Did a great job of cleaning. I just want everyone to know my problems with Samsung and let buyer beware. I will NOT be buying another Samsung appliance in the future and will tell all my family and friends my story and beg them not to purchase a Samsung appliance product.

I purchased an over the stove microwave Sept 17, 2014 from Lowes Monroe, Michigan. Thanksgiving Day Nov 27, 2014 (yesterday) while warming up cheese dip I was smelling electrical burning. I looked and my Microwave, it was blowing black smoke out of the vents. I opened it up and my house filled with BLACK smoke. I turned it off. Needless to say its only about 2 1/2 months old. I called Lowes and they said I was out of the store warranty BUT they would sent out a service company. REALLY???!!!??? NEVER AGAIN SAMSUNG!!! Model # SMH2115. If I hadnt been standing in my kitchen, my house would have caught fire WITH 30 people inside of it for the holiday. Extremely dangerous.

Great stove but igniter does act up. Google search reveals it as a common problem on this model. Outside of the igniter issue probably needing to be changed eventually and should have been a recall, it works and looks good.

Less than 3 years old Samsung French Door Refrigerator. Icing up and water on the bottom all of the time. They apparently used butane instead of freon gas in these for what reason I dont know. Ive read many of the same complaints. I have bubbling on the top of my plastic on the refrigerator inside as well. It has to have come from high heat. It truly sad that Samsung and every other refrigerator company is making their refrigerators substandard for what we are paying for them now! They used to last for 50 years.

We purchased a Samsung glass cooktop stove. Three months after our purchase the glass top cracked. The crack occurred the second time I used the burner. I noticed the crack the next morning when I went to dust the cooktop. A KitchenAid repair person told us, that this happens occasionally with glass cooktops. Glass can have bubbles, etc... This repair is covered under their warranty. Samsung however considers this physical damage and their warranty does not cover physical damage. Nothing bumped the stove or fell on top of the cooktop. We have had a glass cooktop for twenty years, so it took me a while to understand what this meant.Regardless of what is wrong or if there is a defect in the product that results in physical damage, then it is not warranted. I am amazed that they can get away with this. I will NEVER buy another Samsung product and plan to report this to every consumer protection agency I can reach. This is definitely a buyer beware organization. As another reviewer said, their warranty is useless.

I have a Samsung refrigerator, only 2 years old. It has the same problem that so many seem to have of ice and water building up under and in the crisper bins. I have had it fixed 3 times, and the problem persists. I wish I would have read these reviews before purchasing. It was a waste of money. I will never buy from Samsung again.

I purchased a Samsung refrigerator less than 4 years ago. Began having problems right away with cube vs. crushed ice. Then within first year ice maker would freeze up. Almost impossible to remove ice bin on ice maker when it freezes up. Have had it repaired twice for hefty service fees. The only solution now is to replace the ice maker with the same crappy design or purchase a new refrigerator which would never be a Samsung. I have contacted Samsung several times and they have never responded. I am extremely disappointed with this manufacturer.

The ice maker in our refrigerator initially leaked. A repair tech changed the seal to the outer door and suggested not using crushed ice. The ice maker then starting building up a lot of frozen water and the ice cubes jammed when they went to drop. A repair tech applied silicone sealant around the exterior of the ice box. The ice maker continued to jam. A repair tech replaced the electrical board that would help the ice maker defrost and not build up ice. The ice maker then quit making ice cubes. A repair tech said the ice box should be changed. This could not be done because no part number could be made. Another repair tech said the ice maker needed replacement, but he could not remove the ice box because of the sealant. Another repair tech replaced the ice maker by removing one screw and not touching the ice box. The ice maker is making ice but now the ice will not come out of the ice maker. For a $3000 refrigerator this is a terrible ice maker and even worse instructions for repair technicians. Samsung will not stand behind making repairs beyond the first year. The extended warranty company has done everything they can to make it difficult to accomplish repairs.

7, yes, 7 Samsung fridges since May 2011 and not one has lasted. Tried side by sides and moved all the way up to 4 high-end French door models on sale for half price due to holidays. I can see why they can sell these lemons for so cheap, because they are junk. Nothing but major issue after major issue. Samsung could care less. My retailer was good, but even they kept saying “no way you could get so many defective fridges.” Oh, yes, I can and did. I have the service records to prove it; not that that means much considering every technician was clueless with no idea how to fix it. So they just try one or two things and when it doesn’t fix anything, they just say: “Defective, can’t be fixed.” And of course that’s only if they actually show up for the scheduled service call. Personally, I think Samsung should pull every model fridge they sell off of store shelves and should not be allowed to sell these obvious lemons to the public unless they learn how to make a fridge that works and one that can be fixed if something goes wrong. Why won’t the govt step in and stop Samsung immediately? Makes no sense that our governing bodies will not or have not yet, stepped in to the picture and make Samsung recall all fridges until they prove they can make a reliable fridge. Samsung’s are lemons, plain and simple, and should not be allowed to be sold to consumers in the U.S. If other countries want Samsung lemons, then that is their choice; but here in the USA, no way should they be allowed to sell these inferior lemons! Never will I ever go near any Samsung product ever again. Was actually looking at a new Samsung HD TV, but no way will I support Samsung or give them another penny of my money ever!

Stainless side-by-side refrigerator model RS263TDRS - I purchased this refrigerator in April 2012, and it was delivered in late May. In January 2013, I noticed rust spots on the door that dispenses the ice and water. A service call to Sears resulted in them sending a third party contractor to determine the cause but to no resolve. Sears did contact another contractor who also could not settle the issue, but they did contact Samsung. A representative from Samsung did arrive a few weeks later to take a picture with a cell phone for Samsung to see my concerns. A week later, after no contact from Samsung, I made a phone call to learn that Samsung considers rust a cosmetic issue and will not do anything about replacing the door! I say it has nothing to do with cosmetics and everything to do with poor quality steel! Why even bother to purchase stainless steel? Samsung is very poor with rectifying customer concerns. This will be the very last product that I will buy from them.

OK, I am a very seasoned mechanic. I put a new bearing set in my pile of crap, front-loader Maytag washer. I can fix anything from a BMW to a microwave. I bought this SAMSUNG at LOWES and right after the warranty, the auto and normal lights blink, it stops mid-cycle and take like six reboots to even get going, and 80 percent of the time, same thing, the lights are back. The drain lines good. It hooked to hot water line. Its just a big pile of crap like every other post here. I will pull it out and start to fix it today. From day one the soap packs hung up. If you dont use a rinse product, it WILL NOT CLEAN DISHES. Its freakin required! DO NOT BUY A SAMSUNG DISHWASHER!!! Lucky me, I can fix this crap pile, pull it out, and Craigslist it goes. Awful product. They should be ashamed.

The vegetable drawer on the left side kept on freezing over. I had two visits from the repair technician. On his final visit after constantly calling the repair department and following all of their instructions, he came to the conclusion that the fridge was not repairable. Samsung said since it was out of the manufacturer’s warranty. They would give me a prorated refund. Sound like I should be satisfied right? The only thing is that before I can get any money I have to cut the cord and send it in. With a family of 8 what am I supposed to do until then?! I find their policies heartless and immoral.

Samsung has served me well. I have had no repairs or maintenance problems. Ice makers seem to be most often a problem in most refrigerators, and mine has worked with no problem that required service.

French Door RF26VABPN repeat water leakage issue - Bought this appliance 10/08 & am recently encountering the 3rd problem since purchase which, according to other reviews, makes me one of the luckier owners having had it now close to 9 years. The 1st problem was continued water leakage with ice accumulating under both crisper drawers. I ended up calling a Samsung approved repair center that came out, evaluated the problem and ended up having to order a major part with total repair cost of $450. This occurred in 2014. Then the icemaker started making clicking noises periodically a year ago & finally stopped working. Tech charged $99 to come out but told me I could buy & replace the icemaker myself, which I ended up doing - Final cost $250. As of a month ago, the same problem is occurring with water accumulating under the crisper drawers & flowing out the front. Im not ready to spend another $450 so Im shopping for another refrigerator, anything except Samsung!!! The refrigerator before this model was a Whirlpool side-by-side that worked well over 20 years problem free. Refrigerator bought at Lowes, Gainesville, FL.

Samsung Counter Depth Smart French Door Refrigerator - We purchased our refrigerator in February of 2017. The icemaker performs terribly. This is definitely not a family refrigerator. The icemaker does not even produce enough ice for just the two of us. Sometimes it does not produce any ice at all for no apparent reason. There are other times when it is just slow. It is simply not consistent. The best way to make sure you have ice with this refrigerator is to use ice trays. I can have 16 cubes of ice per tray in 30 minutes as opposed to waiting hours if I depend on the ice maker. I would not purchase this refrigerator again if I could go back and do this all over again.

Ticket **. My fridge stopped working under warranty and it was diagnosed as a bad compressor & Freon leak. They would fix the compressor the following week, but couldnt fix the Freon leak. So they would return with a new compressor and still not fix the issue? Yes, it was the Samsung policy. I called customer service and complained that I had a client (renter) arriving the following day. After hours on the phone, Samsung relented and offered a full refund. I went out and bought a new fridge. Now a month later, I called asking the status of the refund. They acknowledged they offered a refund, but they rescinded the refund offer stating that I refused the repair. I explained that I did not refuse the repair, I accepted the offer of the refund. After many more hours on the phone, I finally gave up. I do own 2 Samsung refrigerators, 3 televisions and just purchased a new side-by-side washer & dryer. Never again. Their new corporate mantra: Were Samsung - were here to screw with you. I am done with Samsung!

Weve always loved Samsung products but this refrigerator is a real lemon. The ice maker freezes up every couple of months and we have to use the blow dryer to get rid of the ice buildup. Now the refrigerator wont stay cold. Repairman says it needs a new evaporator. Price to repair ice maker and replace evaporator: $954. Took 8 days to get a Samsung certified tech out to evaluate. Language barrier with phone help desk technician was frustrating. I learned that Samsung, if you have to call them, is not enthusiastic about backing up their products. At least not their refrigerators.

I have a Samsung oven Model ne9k3310ss with so called self cleaning steam option. It Sucks. I am 64 years old havent had to scrub an oven with SOS pads for years. Cooked a turkey. Will not come clean. Purchased this stove Sept 2016 from Lowes. It was 2 days before my daughters wedding and my previous ovens element burnt up. So no reviews were checked before we bought this one. Lowes sales rep told us good reviews it was in stock could be delivered the next day. Perfect. Used it for the wedding, except for the oven.Stove really wasnt used for the first 30 days so was past the customer satisfaction period. Oven would not hold temp, tech was here 3 times, replaced parts. Wanted so bad to just return it but no. I hate this stove and I have had many stoves over the years. The glass top is almost impossible to keep clean. Bought the daily cleaner, waste of money, need to use the heavy duty cleaner to clean it. Would not recommend this stove. I will be getting rid of it.

I purchased a new Samsung side by side refrigerator freezer with ice maker in 2016. I have had a service technician come out to fix it 3 times. The first time the freezer wouldnt work. Come to find out it was frozen up. A temp control issue. After that got fixed a few months later the ice maker stopped working, now last but most definitely not least I found out today that the compressor is bad and I paid extra money for it good product and boy was I mistaken. DONT THROW AWAY YOUR MONEY! If you want to throw money away buy one of these terrible pieces of junk. I am sorely dissatisfied with the product and their willingness to fix the problems. Read some reviews from others and youll see. Buy about any other brand and youd be better off than me.

Samsung Model RFG297HDWP/XAA. The unit is a three door bottom freezer I purchased in November of 2013 from Sears. I had the ice maker repaired once and then replaced. It is Junk and a terrible flaw in design. In addition the Fridge has shut down at least Three times for no apparent reason. I came home one evening and opened the door to find the lights working but it seemed warm. I have two thermometers installed which showed the interior temp at 60 degrees. I opened the freezer drawer and that was also not cold. I hit the Digital display and it showed the set point at 36 and after a few seconds flashed the actual reading of 60 degrees - Freezer flashed a reading of 30 degrees. I called Samsung tech support and did what they asked me to do. I unplugged it for over a minute. Plugged it back in. Nothing. I put it in power cool mode. Nothing. After around 30 minutes I heard the compressor kick in. Amazing. This has happened three times that I know of... I was gone for three months last summer. Who knows?? I had purchased the master Protection Agreement from Sears, Thank God. A service Tech came out and just so he didnt think I was crazy. I took a video of the digital displayed temperature readings. He was here for more than two hours, ordered several boards and said to call when the boards arrived. They arrived and I called and a different Service Tech came out and tried to install the boards only to tell me they were the wrong parts and he didnt think the fridge needed both boards anyway. I told him That I would rather he change out both than take a chance and that maybe Sears should communicate with the first tech on this issue of what boards need to be replaced. I am not confident that this will solve the problem. It is a Manufacturing defect and Samsung should be held liable.Updated on 10/31/2016: I just had the fridge repaired on October 19, 2016. The fridge would shut down randomly for no apparent reason. The Sears tech diagnosed and ordered two new circuit boards. Eleven days later the problem came back. This time it is tripping the circuit breaker when shutting down. The one thing that is different now is the motor or fan is constantly running for hours and hours before the shutdown and the tripped breaker. I called Samsung and they are of no help. When will they help us consumers who are stuck with lemons that have cost them over two thousand dollars.

1 month since buying the fridge. 2 weeks in, a noise started, like a fan going on and off. Loud and irritating. The tech from NZ Systems in London, ON came out - Murphys Law in the hour, he was there no sound, he leaves, sound returns & has been going since. I have yet to get the tech to come back and Samsung says I have contact this company again. Who is taking responsibility for this. I am very, very disappointed in my fancy and VERY EXPENSIVE fridge.

On August 2, 2015, I opened the broiler to place a tray inside and flames shot out of it and singed face and hair. The fire department, EMT and PSEG responded to the incident. The oven was tagged defective and the gas line was shut off. I have been in constant communication with Samsung regarding the oven. I inquired about being compensated for food due to the loss of use and was told that they do not provide compensation. Last week, I was advised that they would swap out the oven. I advised them that before I would commit to this resolution, I would like to know the cause of the fire. I was informed that this information could not be released to me. As a consumer who purchased this item, was injured by it and could have received extensive damage to my house, I believe that I should be informed of the cause and/defect of the unit. My family has been greatly impacted and scarred by this incident and I believe that Samsung Executive Customer Relations representatives have not been able to rectify the situation to my satisfaction. I am currently waiting for Samsung to determine if we can have a full refund so that I can purchase an oven that is not Samsung. At this juncture, I am scared to use another Samsung product without full disclosure. To date, my family has been without an oven for 9 days and have to eat out. I would like this resolved ASAP.

We have owned this unit (Samsung rf266aers refrigerator) for six months and it has issues with the water dispenser leaking. Samsung is willing to buy it back, less taxes, and send me a check. However, they want the serial number sticker and they want me to cut the power cord. After speaking to them a few times, I cant trust them. I need to know that this will be refunded before I buy a new one. Does anyone have the office of the presidents number?

Refrigerator was purchased on 2/20/12 at Best Buy. 22 months later it was not freezing or cooling. I contacted Best Buy and they informed me that I only had a 1-year warranty. I went home, pulled out my product information booklet and found that I also had a 5-year warranty on the sealed system (refrigeration system).I called Samsung on 12/20/2013. It is now 32 days later and my refrigerator is still not working. I have had 6 repair tickets, the first was cancelled by Samsung as they said my refrigerator was no longer under warranty. I reminded them of the 5-year warranty and stated that that seems to be the problem, the refrigeration system. The CSR said Well, it could be the computer! A repairman finally showed up on January 9, 2014, he walked in with parts in hand, Im not sure how he knew what to bring as no one had been to my house to look at the refrigerator. I think they assumed it was electronic as he replaced the mother board and I asked, So thats what was wrong? He responded Well, I cant tell by just looking at it but the compressor began working when I plugged the new one in. Then he said These sealed systems are so well made, they almost never go bad! Thus the assumption that its not the sealed system.Well 15 hours later (January 10, 2014 at 9 a.m.) refrigerator still not cooling and I called Samsung back. That was ticket #3, I am now on ticket #6 as #4 was cancelled on January 16th, something about after 7 days it has to be cancelled if nothing has happened with the ticket. Ticket #5, well the repairman they assigned this ticket to couldnt come for two weeks. At this point the CSR said, Let me see if I can request a replacement. I thought, now we are getting somewhere....only to find out 2 days later that this request could be denied and I would have to start all over with a new repair ticket. Also, if you request a replacement you get a pro-rated refund, not replacement value, the refrigerator is still under warranty if its the sealed system but they only offer you a pro-rated refund!Im not sure how Samsung can do this but they are apparently getting away with the absolute worst customer service I have ever encountered. 32 days and no refrigerator and medication that requires refrigeration. We have been living out of ice chests for 32 days and counting...

Samsung has not responded to our complaint other than to suggest - after 1/2 hr. of discussion - that we call a repair company they recommended. That company said our induction pots dont work on this stovetop because of an engineering issue. They said there was nothing they could do. We returned to Sears in Nanaimo, BC. The sales person plugged in the identical Samsung range, with our pots on it. The pots heated up on the replacement range! The first range was obviously defectve, but neither Samsung of the repair company admitting it. Sears immediately offered us a complete exchange for a new Samsung, or a higher-priced (but unattractive) replacement range. Sears has been great; Samsung ... poor.

This machine broke down in about 16 months. After repeatedly trying to call Samsung Support, got a call from Samsungs On-Time-Repair for appointment. I paid $95 but the repair person could not fix it, said the computer is broken. He said he will order the necessary part and then call us which has not happened. After repeatedly trying to contact On-Time-Repair, I was informed since the machine is over 1 year old they had to get a confirmation from Samsung that the part is covered. I even told them Let me know how much it will cost if it is not covered but I have not received any response. It has been more than a month now. Bottom Line: Do not buy a Samsung Dishwasher. All my other Dishwashers used to last at least 10 to 15 years.

13 months after purchasing our Samsung Refrigerator the icemaker went out. It leaks constantly inside the fridge and in the cup area. I constantly have to have a paper towel there to soak up the water. It freezes up about once a week and my husband has to use the hair dryer to get it going again. Sometimes we get real cubes, but most of the time we get slushy cubes. We were dazzled by the French door version with the outside access drawer in the middle and paid $2,400. Two years later I vow to never buy another Samsung appliance. Samsung is no help. I hope the class action lawsuit can do something, but the legal process is so long, Ill probably be dead by then!

I bought my Samsung oven in June 2019. I self cleaned it a year later and everything seems to be working fine. I tried to self clean this year in September and all of a sudden it stopped in just about 20 minutes, then I tried to do it again and it stopped again. I tried it the next day but the same thing happen again. I got an error code that the fans are not cooling enough. I had to wait and still waiting this day for ABT to fix the problem. The biggest problem is not that, after I self cleaned this time I got a spot inside the oven that looks like a stain but its not. I tried to clean it but its getting bigger and bigger every time I touch it. By the way this happened after the self clean because I never had it before and it looks like as of the paint is starting to peel. The second problem that I have encountered with this range is that ever since I started using the middle burner, the paint started to peel around it as well. Just a reminder this is only 2 years old range.I called Samsung twice and they promised me that someone will come out to help me with the problem. They gave me one time complimentary warranty since the manufacturer warranty is only for 1 year. I also had to tell the customer service people that if there is nothing that they can do about it, dont waste my time and send someone here, and the guy told me, NO. They will be able to help you. A tech came out and looked at it and then he had to call his boss and show him what was happing to our oven and top of the stove, then guess what he tells me? I am sorry, but this is cosmetic and its not covered, and thats what I didnt want to hear. I was so frustrated, and pissed off. What a waste of my time.I called the customer service and the lady told me that she is sorry that this had happen to me and there is nothing anybody can do for me at this time. I have never in my life had such an experience, and had to write a bad review about any company. I used to think Samsung was good, not anymore. I dont recommend it for anyone to buy it. I wish I had done some research before buying.

I have owned a Samsung French door, bottom freezer, model RF197ACWP for a year and a half and have had pooling of water under and inside the crispers and a layer of ice forming in the bottom of the freezer. This is apparently a common problem with this model, a manufacturing defect. I have never experienced any issues with any refrigerators I have owned in such a short period of time. The last refrigerator I owned lasted 15 years without problems and the one before that 20 years! Also, just after a year with this inferior product, the white door handles started to peel, exposing polished chrome or steel. I thought the cosmetic damage was the worst of my complaints! Little did I know. I will not consider buying Samsung products again, as its customer service is unresponsive in addressing complaints.

Samsung Microwave Model #SMH2117S, Serial # J65B7WOD602622A - I dont have an Order Number or Receipt because this was a gift. This over the stove model was purchased on 2014, a Mothers Day Gift from my kids to me. I am retired and on a budget so they surprised me with the stove and microwave. I was able to select the items in the store, Conns, and I decided to go with Samsung, believing it would be the best buy. Well, I was wrong. Samsung microwave went dead on me last week, June 2016. I woke up at 5am to crackling sounds looming out in the quiet of the morning. I had heard the sound before but not as loud as this time. I stood around the kitchen dining area where I had followed the sound and waiting to hear it and again I heard the crackle and then it stopped. I was unsure and couldnt pinpoint it, so I went back to bed.The next day I discovered my microwave was dead, all lights off. I could smell a burnt odor as I opened the door. Came to realize that was the crackling sound. I thank God that it didnt start a fire. I contacted Samsung and of course, the microwave is out of warranty and after much of almost begging on my part, they offered to pay for the parts. The service is $80 for trip and diagnosis and $80 for labor, so Im stuck. A brand new microwave and still have to pay out of pocket for a defective appliance that now Im not sure if I can trust to run even after a repair if it can be repaired. What a disappointment. The microwave I had before was almost 18 years old and was still working properly. I just wanted new appliances. I wish Samsung would stand behind their product and make it right. There are too many dissatisfied customers.

Nov. 2009 we bought a new fridge. After 2 days the water quit dispensing. The fridge was replaced. 2 days later the new fridge wouldnt dispense water. Next tech put in a heater to keep the reservoir for the water from freezing. Next the space saver ice maker quit. It got replaced. Next event was the control panel went out. It was replaced Sept. 2012. Now Jan. 2015 the control panel is out again. Weve called several service companies, including Sears Blue Crew, but no one services our area; they used to. This fridge has had service every year. Now out of warranty Samsung says they cant do anything to help us, not even find us service for the fridge. I know well never, ever, buy one of Samsungs appliances again.

The temperature is NEVER the temperature set, it takes a great deal of getting used to when it comes to not burning and not undercooking. This oven is very temperamental. Not sure what brand I would replace it with but no more Samsung!!

3 year old Samsung French door style fridge which I paid $2300 in 2013. The door ice maker has had issues from day one. Freezes up on a weekly basis and drips. The fridge just started leaking water into area under crisper and found it to be a well documented issue on the internet of freezing behind the wall panel. It is a design flaw that Samsung refuses to accept ownership of. Samsung support was unhelpful and simply said if problem resumes to seek service. Really? PLEASE RESEARCH SAMSUNG ISSUES BEFORE BUYING THEIR PRODUCTS. This problem accompanied with other Samsung appliance failures assures me that if you buy their stuff you are on your own.

Less than 2 years after purchasing our Samsung RF266AEPN refrigerator, the fridge started making VERY loud sounds. Turns out the evaporation coil in the back wall of the fridge had a huge build up of ice due to a poor design. This ice made it impossible for the cooling mechanism to function properly. We spent hours carefully melting the ice away and clearing the coil of ice, and putting everything back together. This has become a twice annual ritual. Now new symptoms have developed that will necessitate spending money to repair this piece of junk.