I purchased a Samsung french door fridge a few years back and this is the worst item I have purchased in the past 24 years since Ive been in my home. The ice maker leaks water on the outside of fridge and freezes on the inside. When going online for a possible fix there are tons of the same complaint. There is even a class action lawsuit on this product. When I contacted Samsung they wouldnt do anything to fix issue. I purchased a complete Samsung kitchen set. NEVER AGAIN WILL I PURCHASE ANYTHING SAMSUNG SINCE THEY DONT STAND BEHIND THEIR BRAND. CELL PHONE, TELEVISION. We will all be replaced with different brands when I upgrade. Bye bye to Samsung.

We purchased our Samsung RFG297AAWP French door refrigerator in June of 2009. When it was delivered and hooked up the freezer did not work. Three days later a new box was delivered and hooked up. About 2 years later the ice maker quit working and we discovered ice build up under the large deli drawer. We gave up on the ice maker because we knew that was a problem with a lot of refrigerators and started making ice in. We had a plumber come out and put a cutoff in the line to stop the water. He used a piercing type of cut off which did not work so still had water. Last week the freezer quit and we lost all the food. We had a repairman come out (Samsung recommended). He was quite good and only charged $40.00 but the bad news is that there are several computer boards on the back and after some research he found that other repair people had gone through the board changing and the freezer still did not work. We would have been out that expense and still no freezer. He would have changed out the boards for us but we still would have had the water problem in the fridge. It was 6 years old, and it was his belief that we had a blockage in the refrigerant in the freezer evaporator. The compressor was working fine for the evaporator for the refrigerator. Our last refrigerator was 10 years old, 6 years ago, and it is still going strong in my sisters basement where they use it to freeze their garden produce. I ordered a new refrigerator yesterday, not a Samsung and truly would not recommend Samsung refrigerators to anyone. I really cant believe that they are a refrigerator that is pushed by Best Buy, Lowes, Home Depot, etc.

I paid over $2K for for a Samsung 3 Door refrigerator from Lowes a little over three years ago long with a high end Samsung Range. The range failed as soon as the warranty expired and was cheaper to junk than to repair, the Refrigerator has been going downhill over he past two years. Do yourself a favor and stay away from any Samsung appliances. They are junk.

I bought this refrigerator/freezer, Model # RF26XAEPN43FE4BZ100091T, in latter part of March or early April 2010. The refrigerator stopped cooling on Thanksgiving evening. I had to rent a refrigerator to store all of my leftover food. Plus the other items I had in the refrigerator. It was under warranty. The repairman didnt come until the next week. It was frozen in the back. It was repaired and two other times the same thing happened. When the warranty ran out, I gave up on having it fixed. It began to freeze all of vegetables and fruits. Also, anything liquid. I called Samsung Tuesday 5/02/2017. I was told that I would have to have a technician come out and assess the problem. I called again on 5/03/2017. Silly me I thought that they were going to cover the $125.00 for the tech. I proceeded to question the person that I was talking to. He kept putting me on hold, because he could not answer my questions.I finally asked if I could send a letter or speak to someone who could authorize payment for the tech and the repairs. I was told that my appliance was out of warranty. I already knew that. The phone person told me someone higher up will contact me. The odds of that happening are less than one out of a trillion. My icemaker does not work. The door freezes; I stopped messing with it. I just wanted to vent my frustration, so now I have. I will never buy another Samsung product. I have been unable to locate my receipt; I bought the product at Lowes in Newport News, VA.

I am an Appliance Specialist for a large national appliance store and I always tell my customers the truth. I am a believer of Samsung refrigerators, ranges, otr microwaves and washer and dryers but I always warn my customers about Samsung dishwasher service issues. Im pretty sure that the salesperson that sold most of you a Samsung dishwasher mentioned that they were crap. With so many choices for dishwashers, you should have looked at Bosch first, Kitchen aid secondly then, LG, Whirlpool, GE and Frigidaire in that order. Leaving Samsung at the bottom. So anyone reading this post, please listen to your Appliance Specialist and avoid the frustration of repairing a Samsung dishwasher and please have confidence in the other Samsung appliances that are available.

I purchased the Samsung dishwasher model DMR78AHS in November of 2010. Within the first couple of months the upper rack vertical adjustment clips broke. On November 2011 the dishwasher started faulting out with the 9E code. A service man was sent out and ended up replacing the sensor level. Within a week the dishwasher started making this loud grinding noise. The noise eventually went away. November 2012 the dishwasher started faulting out with the 9E code again. The sensor level was replaced again. October 28th 2013, dishwasher started 9E faults again. I will either replace the sensor level or buy another dishwasher. I will never buy another Samsung dishwasher.

I just got off the phone with Samsung who claims they support their product because they have a 1 year warranty. Hurray for them, everyone has a 1 yr warranty. The companies that really support their products are the ones that recognize when 2 major components on an expensive refrigerator go out that they should be responsible for fixing it.We had the ice maker and the evaporator fan motor go out on our 2 1/2 yr. old refrigerator. Samsung will do nothing but send a repairman to diagnose it but not pay to fix it. All the customer service people can do is read their policy of You are outside of the 1 year warranty. Their phone message while you wait for an hour keeps saying that they pride themselves if in their customer service. They have TERRIBLE CUSTOMER SERVICE because they dont allow their management to look at a case and make a decision based on the situation. All they can do is keep telling you, You are outside of your warranty. I have dealt with much better companies that will truly support their products and fix a major issue even if it outside the warranty because they know their product should be better than that.

We replaced all of our kitchen appliances two years ago with this line of Samsung appliances. The refrigerator is currently a model involved in a class action lawsuit as water pools in the crisper drawers and produce spoils. I can deal with taking drawers out and dumping them, but at the beginning of this month my husband was in our nursery when he heard a loud pop in the kitchen. Upon inspection, he noticed that our glass top (Range NE595ROABSR) had cracked completely from front to back. Furthermore, fragments of the glass continued to split from the bottom up (not from the top down as one would suspect had it been an object of force hitting the top).He called Samsung and they sent a diagnostic tech out a week later (bear in mind that we have three children under the age of four and nothing safe to cook on) for the cost of $80. My husband explained to the technician that he had set an empty two quart pot on the stove before hearing the baby cry. The stove was not on and HAD NOT BEEN ON FOR TWO DAYS at that point. The technician took pictures, says he sees this all the time, agreed that there was absolutely no physical damage on our end, he said he could tell where the glass had a defect, but warned us that Samsung likes to deny claims. We paid the $80 to this third company for him to take some pictures and leave.He left and two days later we were indeed denied. We began the arduous process of calling and talking to every imbecile that works for this pathetic excuse of a company. We were initially told that their technical support team approved us for a replacement once the diagnostic tech called them and sent in pictures explaining that this was a Samsung defect. After a few days of no one coming to replace the range top, we called back and were informed that the glass top isnt covered in the five year GLASSTOP WARRANTY (seriously, this company is ludicrous).After spending two more days and endless hours on the phone (mind you with a four month old, and two preschoolers screaming and crying in the background), we were informed that it doesnt matter what the diagnostic technician says, their product review department is comprised of engineers that are specially trained to detect physical damage IN CELL PHONE PICTURES and they determined that since my husband had an EMPTY pot sitting in the stove at the time the glass cracked we had physically damaged the item and they would not replace the range top, but we could for an additional ~$250 plus another $50 in labor to the company we already paid $80 to diagnose the problem.Perhaps its just me, but I was under the impression that stoves were meant to hold pots. Granted this one had been left alone in a kitchen because of a colicky baby, so perhaps it grew legs and jumped up and down until breaking our range and causing the physical damage. None the less, we are out of pocket the $800+ it cost two years ago, and additional $80 for a diagnostic tech that Samsung refuses to believe over some gods behind a computer screen that do not receive or accept calls from customers, and I still have NOTHING safe to cook on for my sons. We refuse to replace the glass top because there is no guaranty this wont happen again. Thanks Samsung for costing a struggling family to struggle even more. We doubt that youll care, but youve lost us as customers for life.

Purchased a Samsung 4 door refrigerator and the ice maker is completely useless. We paid premium dollars for this fridge and every 2 weeks we need to remove the ice build up in the ice maker within the refrigerator. This is a well known issue and Samsung even put out a service bulletin but they want me to take the cost for a design flaw. I should not have to pay a penny for something that should be a given such as making ice within my refrigerator. I will never buy a Samsung product due to this experience and how they value their customers.

On August 2, 2015, I opened the broiler to place a tray inside and flames shot out of it and singed face and hair. The fire department, EMT and PSEG responded to the incident. The oven was tagged defective and the gas line was shut off. I have been in constant communication with Samsung regarding the oven. I inquired about being compensated for food due to the loss of use and was told that they do not provide compensation. Last week, I was advised that they would swap out the oven. I advised them that before I would commit to this resolution, I would like to know the cause of the fire. I was informed that this information could not be released to me. As a consumer who purchased this item, was injured by it and could have received extensive damage to my house, I believe that I should be informed of the cause and/defect of the unit. My family has been greatly impacted and scarred by this incident and I believe that Samsung Executive Customer Relations representatives have not been able to rectify the situation to my satisfaction. I am currently waiting for Samsung to determine if we can have a full refund so that I can purchase an oven that is not Samsung. At this juncture, I am scared to use another Samsung product without full disclosure. To date, my family has been without an oven for 9 days and have to eat out. I would like this resolved ASAP.

We bought this Samsung 4-door French refrigerator ($2200) in July of 2010, so weve had it only about 36 months. Today we noticed everything in the freezer was thawed, but thought maybe we somehow left the freezer drawer ajar. By 4 hours later there was water everywhere and the ice maker leaked into the fridge section. Now weve emptied it completely, trying to salvage some of the frozen meat but lost all other frozen stuff which had gone to melt stage. We now realize it hasnt been coming on at all, so something obviously happened. Hubby pulled it out and didnt notice anything, but after reading all these posts, I think were facing the same thing - which is that new appliances are unreliable poor Quality. My parents had their fridges for 37 years. No exaggerating. What is wrong with this picture?

We purchased this fridge new one month ago, and after repeated attempts by the Samsung authorized repair company, the fridge will still get no colder than 45F. The freezer portion works fine but not the fridge area. I would caution Anyone even considering this fridge to run like the wind to another brand. We liked the size of the unit, but we are bitterly disappointed. It remains to be seen how Samsung will resolve this situation, but we are not hopeful of an easy resolution.

I bought my Samsung fridge 5 years ago and it started making horrible noises and then stopped cooling. I called numerous repair companies, 2 stated that they dont work on Samsung/LG and one reported, thats about how long they last. 5 years for a major appliance? The repairman that came out replaced the fan motor, but I have had more problems since the $400 motor was replaced. Fridge is still not cooling; which was my original complaint. Customer service sucks. Dont buy a Samsung appliance!

Purchased it 6 months ago in black stainless steel. Very quiet and have noticed a somewhat smaller water bill. Adjustable baskets are great as well as the third cutlery basket/tray at the very top maximize the space. The turbo zone works wonders on difficult sticky dishes.

Bought a Samsung side by side refrigerator when I moved into my house 3.75 years ago. Nothing but trouble. The ice maker actually still works fine (unlike other reviews); however, several shelves have broke and Ive had to order parts to replace. But the worst issue is at around 2.75 years the refrig just couldnt maintain cold - temp was above 50 degrees F. We had a control sensor installed ($375) and had to turn off unit for 3 days to defrost ice off of the fan blades. Refrigerator than 6 months later starts to not be able to hold cold temps again and temp is again above 50 degrees. But this time the digital thermometer read out on the door is showing that the temp in the refrig is 38 degree. Now were being told we need a new fan assembly (another $400). I could have bought a new refrigerator w/ all the money that has been spent repairing this hunk of junk. STAY AWAY!

Unit stopped cooling. I have a $800 bill on a fridge that is 2-years old (out of warranty). $663.10 + $113 non refundable diagnostics call. Almost $800 on a 2-year old fridge. I want to know if Samsung cares about the integrity and quality of their products. I would like Samsung to help me out on this problem (T9000 refrigerator stopped cooling in the main refrigerator area). I built my kitchen around this product that seems to be garbage. Model: RF32FMQDBSR. S/N W76643BFA00409P. List of problems: 1) Compressor. 2) Inverter board X2. 3) PCB Main. 4) Evaporator. 5) Materials + labor.

Our 2-yr old RF197 has failed 4 times. At the first failure, at the one year point of ownership (the minute the warranty expired) and after a lot of time spent badgering Samsung, they agreed to pay for fixing the ice-backing up on the interior back, and stopping the water collecting on the fridge floor. But the repair didnt work. Again back to badgering Samsung - a terrible, terrible company. I hear there is a class action lawsuit; we plan to get in on that now. Also our atty. is pressing Samsung corporate starting today. Outrageous, because it has broken again! We paid $1300 for this junk in 2011! Recently, we arranged with them to receive a prorated refund to discard/return to them this lemon. They agreed. Yesterday, a new, very rude, sweet-voiced stumbling employee in the exec office, reading off a sheet that had nothing to do with this case said, Not approved even though we have sent the receipt properly and were told (and it is recorded on our ans. machine) that they were in the process of arranging the refund. Avoid this company! We plan - and please all of you do the same - to report to BBB and to our state Attorney General Dept of Consumer Affairs. This could be rampant fraud by Samsung and needs to be investigated. Tell everyone you know, to exert widespread political pressure. When in the store, tell others looking to buy to avoid Samsung. Check your state: many states require a better warranty than that granted by Samsungs warranty and you may have more rights than that limited Samsung warranty. Best of luck to everyone. What a racket. Our previous 2 refrigerators lasted 25 years with not one repair! We will post what we find out.

I purchased a package of Samsung appliances late July. On New Year day I was cooking on my glass range top. I heard a popping sound while washing dishes. I finish cooking. While removing the pot from the I discovered a crack in the range top. I called Samsung and pictures was sent and arrangements was made for Lakes Electronics to repair my stove top. On the day before someone was to come out I received a phone call saying the warranty does not cover my repair. First I was told the the pot on the stove was empty or the wrong pot were on the stove. Mind you the stove is still under warranty and I was looking when the stove top cracked. I will never buy nothing with this name brand. I wish I would have read the reviews first.

I bought a Samsung refrigerator in October of 2008. In August of this year, this appliance stopped working. So I called Samsung on behalf of the warranty, and they told me they will send a technician who came up three days later. Up to now (seven days) they have not found the parts needed.

I bought a new high end Samsung fridge. It broke while under warranty. The customer service to get it fixed and ultimately replaced was absolute heck and was beyond horrible. Never again. If it werent for best buy, where I bought it, and bbb.Org I dont know that I would have gotten it replaced approved.

I bought Samsung SMH9207ST microwave 17 months ago and like the design. After 1 yr & 1 wk, the buttons push into the panel and I didnt care to call Samsung because its out of warranty. But now the SE error came on, I contact Samsung CS and they said they can set up a technician to call me in 2 days but is not free. I told him that so many people has these problem and it should be free of charges. He said he cant do anything about it. I am very upset with them because I own 4 more appliances from Samsung (cross my fingers that they wont die because its been 16 months old). I cant believe such a big company cant promise a reliable product. The last GE microwave that I had for 4 yrs was still good that I threw away because I change all to Samsung. I wont buy Samsung again if I cant fix this microwave.

I purchased a top-of-the-line Samsung dishwasher in August 2013. By September 2014 it started giving me an IE error (heat) code. I had purchased the extended warranty from Leons and they directed me to call their provider Transglobal Service to have a technician come and check out the unit. We had to make an appointment to have someone come and look at the unit... AND take a day off work as they dont make service calls on the weekend. When the technician came a week later, he was at our home for all of 5 minutes and said he had to order a part. (We had told him what the issue was... Why doesnt he have parts to fix this in his vehicle??) It took another 10 days for him to come back and we had to take another day off work to wait all day for someone to show up. From start to finish it took 4 weeks to have the unit fixed... This was right around Thanksgiving. The unit worked for about a month, and we started to see the IE code yet again, just in time for Christmas! We have now been without a dishwasher for 4 weeks again, and the technician is coming today to fix the same problem. I am thankful that there are only two of us at home, and we arent a family of 4 or 5 and this isnt a fridge or stove that has the issue. The level of prompt customer service received is totally unacceptable. It simply doesnt exist. If the unit breaks down again, Im going to start haunting Leons stores and speak with people who want to purchase appliances there and tell them of my experience. So disappointed in this product, but more in the lack of care the service company seems to have for the appliances they supposedly fix. Not happy...

I bought a Samsung over-the-range microwave (model SMH9187W/XA) in March 2010. It began beeping and giving the SE error message. Without an extended warranty, we will have to pay parts and labor for a 2-year-old appliance. No more Samsungs for us!

Called customer service and reported what I felt would be a manufacturing defect. When I went to steam clean the oven this week I noticed on the floor, of the oven, fan-like cracks in the enamel. The enamel was cracked and the metal below was showing in 3 areas. I asked if anyone else had reported this. After the CS rep investigated she returned and said no other complaints and it would not be anything they would address as the stove was 2 yrs old. That was all. I really feel it is a manufacture defect and should be replaced. Hopefully not a ongoing problem. I did see this issue on another review so why was the answer no, it has never happened before.

The Samsung dishwasher is quiet, large, and does a great job cleaning dishes. As an added bonus, it has an appealing outer appearance. It uses less water than older generation dishwashers and it uses less electricity.

Bought a Samsung oven range at Lowes with a rating of 5 stars and had it delivered (I thought it was an extremely great deal at 100 or so dollars below cost). Do not know who is doing the rating? After delivery I followed the directions precisely as my old stove was extremely old and conventional. I turned on the oven as directed and immediately noticed the continual clicking. Like I stated, my old stove was way outdated and thought maybe this was some sort of break in issue. Then the smell was horrible (HORRIBLE). I then opened every window and door and turned on the central air (it was off due to the weather being about 70 or so degrees outside) and put my dogs outside. I did this for hours, about 5 approximately. I then did not feel comfortable cooking with it but went ahead anyways. I put in a pan of buffalo wings. After the cook time I pulled them out and had no intention of eating them due to the ongoing smell, but found them burnt on top and undercooked underneath. I then decided to make a rice dish and turned the left burner on. It got extremely hot and within a minute. I was impressed honestly until I then turned the burner down to 2 to simmer. It stayed extremely hot!!! Glowing red! I then shut the burner off but the surface heat light stayed on and heat was still radiating for at least a half hour after. At this point I was scared of the stove!!! It was no longer clicking but was very hot and lights were still on although all burners had been off for at least 30 minutes. I decided to open the oven door and brought in a box fan and pointed it towards the open door and turned my Air Conditioning down to 68 degrees. I did not even dare to pull the stove out and unplug it as it was still so hot!!! Oven and stove were radiating, and heat surface lights were on although all units were turned off. After an hour or two (left the room) I came back to find the lights off and it still very warm but off. I then called Samsung and never got through! Called Lowes but it was after hours and no results. Now, I then had a family emergency and death in the family. I then tried cooking on the range Friday (got the range on Sunday remember). Long story short I got the same results and saw the 17 pages of Consumer Affairs issues, so I decided to document my issues and take still photos and video. After all this Lowes (my local store) did not hesitate to offer me a replacement stove. I had no problem with that and it was very fair although they would not pull the range from the floor and I demanded they do so! I insisted it was an extreme fire hazard and they did not disagree but did not comply either, so I called corporate. They did not agree either so I told them I would be filing a grievance and possible suit as well as calling the local investigative reporter. It is now a day later and have not been to the store. Again, tired from all this and my family emergency and death. I can only hope these ranges are no longer being sold. I also took still photos and video of the range burning for at least 40 minutes and heat warning lights on without any stove or oven turned on. YES I REPEAT.... THE RANGE WAS BURNING FULLY HOT WITHOUT ANY FEATURE TURNED ON!!! THAT WAS FOR OVER 40 MINUTES! PHOTOS AND VIDEO OF MY RANGE FULLY BURNING WHILE TURNED OFF. DO NOT BUY A SAMSUNG RANGE!!!

I bought a Samsung refrigerator and it has had problems ever since. It is a lemon. I would advise everyone to not buy Samsung appliances. They are the worse appliances I have ever seen. Nothing but problems. The refrigerator stopped cooling and froze up and before that the ice maker stopped operating and now the water dispenser does not operate either. Stay away from Samsung products.

RS265TDRS - Purchased this fridge about 3 years ago. Fan started making a loud purring sound when cycling, then after a couple of days, the refrigerator stopped cooling. Spent $350.00 to put in a new computer board, thermostat and sensor. Now, two months later, it is repeating the issue -- loud cycling of fan and quit cooling. I have just purchased a new refrigerator and will NEVER buy a Samsung product again! Found this website when fridge died the first time and knew it was just a matter of time before it would crap out again. Shame on Samsung for making a product with a defective twin cooling system. Would like to be part of a class action lawsuit on this.

Only 2 years ago I bought the French Door refrigerator. Had problems with the ice maker but I figured I would put up with using a hair dryer every few months to get the frost/ice out. Then about 2 months ago, major fan noise. Then temperature goes to 54. Called Samsung. Gee sorry its not under warranty. Well I need it fixed. You have to use one of our certified repair companies. When can they come out? I ask. They couldnt get anyone out for 5 days. I needed a refrigerator fixed sooner. Had a serviceman come out. Main control board and heater both had to be replaced. $700. Then this week, same thing is happening. Called Samsung and they said someone would get back to me to schedule a repair. They contacted me 48 hours later, and tell me a repair person will be here in over a week. I see so many bad reviews reports... Why doesnt something happen with making Samsung do something about these similar issues???

The range is a good product. It could use a better digital screen and glass in the oven area. The company was very easy to deal with and very helpful. I would recommend this company products for one’s home.

Samsung refrigerator not cooling bought 11 months ago. I am hoping for a fair solution from Samsung but not pleased with all the reviews that suggest that Samsung will not honor the one year warranty that it was sold with. If Lowes is to keep carrying Samsung refrigerators, the Samsung company needs to honor warranties and know how to fix their products. I am still asking for the warranty to be honored; they say it is out of warranty which it will be next week. I hope to get a repair this week and not need to take other action.

I have the RF31FMESBSR/AA refrigerator and like so many others, the ice maker is broken and does not work completely. I called an appliance repair company to come in and fix it and they said its not able to be fixed unless I wanted to pay over $1,000, and it wasnt even guaranteed to be fixed at that price. He also said hes seen many other Samsung refrigerators have the same issue, it was not even worth it to be repaired.

Unit is only 4 years old, and makes a loud ticking sound. The ticking noise stops when you open one of the doors to the unit. It sounds like a fan blade contacting something when the fan is engaged during a cooling cycle. We dont keep the temp below 40 degrees in the fridge, so I dont think its ice build up...

I have a Samsung dishwasher and refrigerator. We bought them at the same time, thinking Samsung is a good name. Wrong! Our dishwasher has never worked right since the first day we got it. It would never dry the dishes. Now, our refrigerator is broken. I am fairly handy, so I was able to fix it myself. However, I needed to know the correct part number to order for my french door. So I called customer service only to be told that they were not allowed to give part numbers out over the telephone. They would ship it to me at a cost that was double what I could get it for on Amazon. They then directed me to their website, where I could look the part number up myself. However, they didnt tell me they would charge me $5 to look up the part. If you are thinking about Samsung kitchen appliances, I would stay as far away as possible.

We purchased a Samsung side-by-side refrigerator from Home Depot in Feb. 2014. First problem - within weeks of purchase was that the vegetable drawer had no control for air/temp, fresh veggies died quickly, even carrots and root veggies. We bought $100 of special containers to be able to keep food as fresh as the old fridge.Then within the first two months, we began hearing the often-reported fan noise from ice buildup. This got worse over time and I finally called for service, also complaining about the veggie drawer. Prior to that scheduled service being performed, the next issue was the ice maker failing to shut off, even with the door open and jiggling the paddle switch. Another call to Samsung to add the new problem to the fan noise.Service arrived a week later, with a wrong ticket number, no warranty information, and no parts even for the known issue. The tech corrected the paperwork, inspected and ordered parts. Samsungs Andy then called me after the service to see if repairs were completed, and I told them of the problems with the unit, as well as Samsung not providing proper information for the tech so the service was a failure. I was told we could qualify for a buyback, which I said would be taken into consideration, and was there a time limit. I was told no time limit since the service issues were reported within the 1yr warranty period.When the parts arrived, I called Samsung to explain we were seriously considering the buyback, but were in process with the previous service issues, and should I allow the service to take place. I was told to allow the service and did so. The service was performed, both issues I reported separately were handled together on one ticket. The entire back panel housing the fan was iced up, which the tech confirmed is not normal. The ice maker continued to repeatedly dump ice without stopping, jam, freeze up and require removal, thawing and drying, even after the service.By this time we have opted for the buyback, and phoned Samsung to request it. This time I was told by executive customer service member John, that what Andy told me was not how the buyback worked. Buyback could only happen if the unit is deemed non-repairable with three repair attempts. I explained I already made three service calls, had two repairs, as well as complaints on the drawer issue, and other aspects of the design and quality that were proving very annoying. Another service call was scheduled.This time the tech arrived and was briefed on the history and issues, along with our desire to take the buyback. He ordered a new control panel, which arrived and was installed on yet another service call. The new control did not display properly and was defective. It was removed and the old one installed in its place. I immediately called Samsung to complain about their total failure, and was told they did not yet have the service information from the tech, it should be there in a day.I called a week later to inquire on status, and this time was told by exec c.s. rep, Sherry that not only were there not enough service calls and parts replaced to qualify for a buyback, she had no info from the service company on the service. When she said she had to check to see if we were within some 30 day time limit on the buyback, after having specifically asked two exec c.s. people about any time limitation, I was angry to say the least.There were more communications with Samsung on status of the buyback, process, requirements, schedule, and was given different stories and reasons every single time. I called on 11-10-14 to inquire the latest status of the most recent ticket regarding the buyback process, and the exec c.s. rep told me they had only one ticket on their records; I have at least seven ticket numbers for these issues, four of them being the 510-number range generated only at the executive level.When the tech arrived today, 11-12-14 I made it clear that the only resolution is deeming the unit unrepairable. Because one of our reported issued included cracks in the interior refrigerator walls, the tech was able to get a status of nonrepairable from Samsung. In doing so, the tech had to communicate with both his company and Samsung. The first Samsung rep he spoke to was extremely rude, and actually hung up on the tech. The tech called back, reached a supervisor, and with a few more calls finally got the nonrepairable status.Now I am waiting for Samsung to respond. Under California law, we have endured more than enough repair attempts to qualify for the Lemon Law requirement to buyback or replace the unit. Needless to say, for the combination of poor design, poor quality, and downright insulting customer service, there will never be another Samsung product in our home.Other problems with the unit included poor freezer door fit, hung crooked and uneven, gaps between the inner and outer shell where the door seal must fit, may allow warm air in. The tech showed me how the ice dispenser door does not seal properly and is not well insulated, also letting warm air into the freezer compartment.Another little surprise we got, partially because of the imperfect door hanging, is that we didnt get the freezer door shut all the way one night, and I found it in the early morning hours. Cleared out the ice maker so it wouldnt freeze solid, closed the door and left it alone. Checking in the morning, the display showed the set temp standard of -2F and 38F, so I thought all was well. But when I came in for some ice at 2pm and opened the door, the freezer was 58F with ice cream running on the floor. The unit did not reset without unplugging and replugging, a surprise because we had a power outage of several hours some time ago and the unit was fine.So if you are considering Samsung, I suggest not. As a coincidence, as the tech was here today, a friend called and I told him what was going on, beginning to describe the Samsung issues....before I could even get started, he chimed in with the same litany of problems I have experienced with his Samsung refrigerator. The independent service techs were all professional, and were sympathetic to our problems with Samsung. They did what they could to make it possible to allow us to get some resolution. Both techs who visited us multiple times have a very low opinion of Samsung and their products.

My Samsung refrigerator that I bought a year ago last December today started making a strange noise. The ice maker has had continual issues but today I came home to a flashing panel and what looked like the freezer defrosting. I tried to ascertain what the problem could be and noticed a loud whirring noise but couldnt determine anything out of the ordinary. The ice maker was functioning fine, for once, but the freezer seemed to be defrosting. I tried several times to depress the panel button, to engage the Power Freeze function, and while it seemed by the numeric display to be responding, there was no cooling happening in the freezer area. The noise continued on and off and oddly the upper refrigerator part didnt seem to be affected, so far. I called Samsung Support and asked for assistance and a service call. They came back to me saying it would be 2 business days from today which would then be Monday. Since now everything was defrosting and ruining in my freezer I asked if they couldnt expedite the service call. The CSR gave me the appliance repair company contact info and suggested I call first thing in the morning. I asked when he gave the number if it wasnt in another local because I recognized it as one far from my service area. He said not to be concerned about that. Well, when I looked up the information the company is located in Sarasota, FL and I live in the Mobile, AL area so I am concerned! This is ridiculous and absurd for a 1.5 yr old appliance that should have at least a 10 yr lifespan minimum. What is happening here? Ive bought several refrigerators but never one so expensive and certainly never one with so many issues. The CSR stated that if there was a manufacturing defect they would stand by the warranty and I certainly hope this is the case. This doesnt bode well after all of the complaint reviews Ive read about their refrigerator line. Wish me luck, it appears I may need it!

First the reason for my review is to warn consumers about a Samsung refrigerator and I dont want them to make the same mistake that I made. If I could do it all over again, I would have kept my old refrigerator or got a different brand. I bought this mess of a refrigerator in September 2013. I bought a Samsung refrigerator for $1500.00 and a 5-year warranty with it. I am so glad I did because it’s been problems every since I had it. I had a technician come out to replace different parts on this refrigerator at least 3 times since 2013. The ice maker keeps messing up and not producing ice. If you leave the door open for at least 15 minutes then close the door, it won’t produce ice. The water freezes up and it won’t produce ice either. I hate I even bought this freakin Samsung refrigerator. After my warranty is up, I will sell it and get another refrigerator. The only reason why I am keeping it is because it is still up under warranty. I will not be able to afford for a technician to keep coming out after the warranty has expired. Damn you Samsung and the people who put this refrigerator together. If I could shove this refrigerator up their butt, I would. Please, Im begging the consumers, DONT BUY A SAMSUNG REFRIGERATOR!

I bought a Samsung refrigerator back in Dec. 2009. For the last year it has been having issues with the freezer quitting and me having to hit reset and shake the tray. But it also has been getting louder and louder! It vibrates like crazy and now is making a squeaking vibrating noise! We have tried to figure it out, but nothing! I have never owned a new fridge and never had this kind of issues with old ones! I cant afford to call someone out and the noise is driving me nuts!! I looked online for other complaints and found plenty about Samsung fridges. I will never buy one again!

I had a very bad experience with the Samsung refrigerator. Within 3 years of time the compressor of the fridge conched out. We are in tremendous trouble currently. Its been 4 days and there has been no response from the company. They are just delaying it saying that the compressor is not available. I would suggest no one should buy Samsung refrigerators.

My refrigerator side starts to leak water all over the floor. So we took a look and see its frozen ice in there. We clean it out then it works for a few days then the fan starts to spin very fast then faster till it gives up due to the ice buildup in the back. After that we have to do it all over again. We paid 1200 for it and cant afford to buy another one. Food goes to the trash when the fan gives out, I want to see if theres a recall or what can I do, or if they can give a different one.

Water leaking inside under vegetable bin after having refrigerator only two years. Called Samsung - wont do anything about it. Said warranty was up. Now today, we can get ice but no water through water dispenser. Never buy Samsung appliance again.

We bought a french door Samsung Refrigerator, 3 years ago and it has proven to be a poor product. There has been ice build up in the Ice Cube maker to the point where we do not use it. That caused a lot of noise from the fan. There has also been ice build up in the back of the fridge. We defrosted the fridge and when it was plugged in the fridge unit will not go lower than 55C. Samsung have washed their hands of the product and for the 3rd time... We are forced to call in a repairman. In reading the various posts about this issue I do not understand how come they do not know what it is... (Planned obsolescence???). We are very disappointed in the product and will NOT buy a Samsung fridge again.

The two boards that control the refrigerator and the compressor, the main board and the inverter board, have both gone bad. It will be a little less than $600.00 to fix them, including parts and labor. So now, I have a $3000.00 paperweight sitting in my kitchen, since that is all it is good for.

Dishwasher cleans great, but after it was hooked up for a couple months one day the dishes did not come out clean. (I must say right off the bat that the dishwasher was in place for a year before it was hooked up so, although it had not been unwrapped, the warranty was up before the problem started.) Thought there might be dirt or something caught in the bottom under the screen. Took the screen and spin wheel thing off to clean it and found the problem was a small bit of plastic from the top rack had broken off and was stopping the little wheel from spinning the arms the water comes out of. Thought it may have broken because I had moved the top rack up to accommodate a tall item. Did not move the top rack again after that, but a month later, had the exact same problem caused by another bit of plastic broken off the rack. It is very annoying since there are 13 or 14 long screws that have to be removed to fix it. Would hate to be paying a repair person every time this happened! Seems awfully cheap production to have the racks falling apart and causing the dishwasher to stop working!

Purchased dishwasher Jan 2019. Samsung not installed till March 2019. Used maybe once a week. 2 people in household and now will not shut down. So maybe used 100 times. Circuit breaker has to be turned off till repairman gets here in 5 days so no power to certain places in house. Paid 500+ for dishwasher. Very disappointed in product and the situation I have been put in because of this. Never again purchase their products.

RF197ACWP - Water leaks into the crisper drawers and under the drawers. The refrigerator is 18 months old. I took out a warranty from PC Richards. I have had them out three times. And it has happened again. I have to take a day off from work, empty out the refrigerator and freezer the day before service call. From the reviews I see that it is a constant problem with Samsung. How is the Samsung company allowed to get away with this? Why have they not been ordered to take this off the market until they can right this wrong. When there is a problem with cars they have a recall. Why not appliances? Can anyone answer this.

Bought a Samsung stove. It’s less than a year old and has a crack in the stove top. Can’t return it to the store. Called Samsung to see if it’s covered under their 1 year warranty and they said it’s not. My wife complains about the uneven cooking from the oven but I can’t return it. Samsung stoves are garbage. Don’t waste your time buying. Poor customer service too.

Bought this Samsung refrigerator December 2013 (RFG298HDRS/XAA). It just turned two. We started having problems six months ago. Leaking, ice build up and not cooling properly. I just received an estimate $409.80 to repair the BUILT-IN OBSOLESCENCE. The company is an authorized Samsung repair company. Evaporator fan motor, fuse, defrost thermostat + Labor. I will never buy a Samsung refrigerator again!

Junk Fridge - Six months old, starts making noise, a serviceman comes out didnt hear it. This happened 3 times. On the 4th time, the serviceman wants to charge me for service call even if it still under warranty, the reason being 4 calls and he didnt hear anything and this is something Samsung agrees with. I told them both there to get off. It is still making noise loud enough to wake me. Now, it just started another noise freezing up. I would not buy another Samsung refrigerator. PS: I paid 2,500 bucks for.

Our out of warranty fridge is corroding on the lower corners of our ice/water dispenser door. The corrosion is getting worse and becoming an eyesore. It is an obvious craftsmanship or material problem. The Samsung Company does not stand behind their products. Their customer service people are terrible, trying to blame it on the way we clean, the environment or rough use. They even suggested that it was a result of living near the ocean and salt, lots of that here in Ohio. They promise to call back, and you will never hear from them. Do not buy Samsung appliances. Poor products and poor support.

I have had my refrigerator for 3 years and the very first year the shelves cracked so I ordered new ones and now the new ones are cracking.

Had the Samsung microwave for three years and this is the second time it quit working. First time the plastic latch broke on the door (fixed it with a paper clip attachment inside the door) till the parts came. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

SAMSUNG MODEL 268ABBP/XAA - Its the same issue as pretty much everyone else; its 3 years old and water is leaking into the crisper drawer and out the sides of the fridge. Ive spoken to numerous people at Samsung and, apparently, Im out repair costs. I just got off the phone with the executive BS dept. They pretty much told me same thing; Im on my own. Ill never ever buy Samsung again... If I had the money, I would load this piece of crap in the back of my truck and dump it at Lowes parking lot.

Purchased a Samsung Model ME21H706MQS microwave oven and stove in October 2017. The microwave replaced a (what I thought was junk) Whirlpool microwave that was nine years old. The Samsung was higher above the stove and met all Samsung installation requirements. Thanksgiving Day comes, cooking for family and friends and the bottom of the microwave and door melts! We contacted Samsung many times, each time speaking to different people and on several occasions receiving different ticket numbers. All in all, they have a Samsung service company come to my home, but only after providing a very short notice and stating we must be home or the service will be void. Service rep comes and claims that its physical damage and is not covered by Samsung. Well hello! It melted! In short, customer service is absolutely terrible, Samsung does not stand behind their products, their follow-up via service reps is pressing and inconvenient. Terrible experience and would not recommend a Samsung product, nor will another ever enter my home.

In Sept 2015 I bought a Samsung NE58F9500SS slide in electric range. Within 2 days we noticed cracks on the glass cooktop which kept spreading. Went to Lowes, where I bought it, and showed them pictures. They immediately replaced the bad one. It is 11 months later and I have the same problem, cracked cooktop. I called Samsung as it is still on warranty. Tech came to my home and told me he thought it would be approved. He showed Samsung a video of the stove in real time. Without any dialogue Samsung denied the warranty saying it was customer abuse. I have 4 other Samsung products but this will be my last.

Really, $600 to fix my Samsung fridge for a problem that should be covered by warranty. Fan stopped working after massive ice build up behind back panel inside the fridge. A problem that has a class action lawsuit for poor product quality. Next time I will pay more attention to bad product reviews. See https://www.classaction.org/ to find if your fridge is on this list, many of them are. Samsung refuses to acknowledge the massive problem with their product. I will NEVER buy another Samsung product. PERIOD.

Bought a Samsung range oven and the display has gone. Its only been 13 months. I phoned them and they said they cant do anything because it is out of warranty for 1 month. Never buy this lousy piece of junk, I dont know how to use my stove without a display. Its beyond crazy. I will never, never buy anything from them again and will tell all the people I can what a piece of crap this is.

Purchased the Samsung Showcase fridge October 11, 2014. It stopped working Saturday November 15, 2014. Paid $3323.11 for it. CONNS WILL NOT REPLACE OR REFUND. What they can do is add me to a list, that I will receive a call to schedule an appointment to have a repairman inspect and fix fridge. I should receive a call Thursday November 20....My fridge is about 35 days old, not 1 or 2 years...

Bought my Samsung Stainless Steel Gas slide-in range #NX58H9500WS on March 26, 2016. Last week after the holidays on 12/27/17 decided to use the self cleaning oven for very first time (oven was only lightly soiled). I picked the short 2hr cycle since it was the first time using the cleaning feature. About an hour later noticed the display lights were all off and oven was not running. Oven door was locked. The knobs and display panel were hot. Waited for it to cool down for hours. Nothing changed. Luckily the stove top still worked! Called PC Richards for my extended warranty service. A week later the repair tech came and said he has seen this problem many times before and that it is a known design flaw of the range and suggested I clean the stove manually from now on! I couldn’t believe what I was hearing - after spending over $2000.00 on a new range I am supposed to clean it by hand? The tech ordered the 3 hidden thermal fuses and will return to repair when they come in. If that does not unlock the oven door he states it could be that the motherboard was also fried and need to be replaced. Luckily I have an extended warranty but if I attempt to use the self clean again will this happen all over again. I will be contacting Samsung for the answer. I am 60 yrs old and have never had to clean any oven manually before and don’t intend to start now! Apparently this is a known flaw and this product should be recalled by Samsung. I will wait until the tech returns with the parts (hopefully within another 2 weeks) and everything is fixed and then intend to contact Samsung again. This is a major inconvenience, not having an oven for at least 3-4 weeks. I hear the customer service and satisfaction at Samsung is less than adequate but I am relentless and will not accept this situation. I will keep you posted.

My refrigerator is less than a year old and has broken 2 times. The vegetable draw fills with water. They fixed it 8 months ago and has started do it again - frustrating. My Samsung dishwasher has rusted along with my microwave - so frustrating. I get no response or help from lowes.

I have a Samsung French Door refrigerator in white and just started noticing what at first looked like food or grime on the front left door at the bottom of the ice maker where it fits into the door. I started cleaning it and couldnt believe it - it was RUST! I have never seen rust on a new refrigerator. I purchased it in Jan 2013 from Pacific Sales. The ice maker drips constantly and the fridge makes a loud buzzing noise sometimes. I wanted to see if anyone else was having this same trouble before I call Samsung, and I can see that a lot of customers have the exact same problems as me. Im not sure what to do at this point because I know its out of warranty now. Another possibly dangerous situation - now that the paint is coming off where the rust is, Ive already shocked myself touching where the bare metal is. I wonder, could I (or my kids) get electrocuted if theres a drop of water on the metal when we touch it? Hummmmmm???

We purchased a Samsung Refrigerator RS261MDRS Almost 14 months ago. The first one was replaced within a month. The replacement had 4 repairs on it since with the same complaint, which was a very loud knocking noise in the freezer. The explanation was the fan hits the ice build up, which is not supposed to happen. The entire freezer has been rebuilt and the ice is building up again. Which I am sure will result in the same complaint. Mind you, the last repair was done in NOV. Now the module on the front with all the buttons, dont work. Samsung has done nothing but aggravate the customer. They have lousy Customer Service! We were even promised a replacement and they changed their mind and sent out service instead, where he did the same thing all the others did. I am disgusted with them as a company. They stole our money by selling us something they do not stand by!

We registered a complaint regarding our fridge which we bought just about one and half years ago... The complaint was done on the 4th of June and this is the 8th of June today, and still the problem is not solved. Today we called the service center for four times. Every time we are told that your problem is on priority and will be solved soon... In the evening, a senior executive told us that it is 7 oclock and this time no one can come... and we are told to wait till the coming Monday that is the 10th of June... So we are so disappointed with their services and we found ourselves helpless in this condition. We think that we should not buy any more products from Samsung.

Purchased my Samsung refrigerator (RS261MDRS/XAA) about 6 years ago and had problems with it right from the start. Paid about $1700 thought I was buying a good refrigerator, BUT I WAS WRONG! 15 months after purchase ice maker problem $300, 10 months later freezer and fridge not temping it was the evaporator coil $550. Once again refrigerator and freezer not temping Im guessing it will be another $550 to $600 so Im junking my 6 year old Refrigerator. Also during this time I had multiple issues with my ice maker freezing up. DO NOT PURCHASE SAMSUNG REFRIGERATORS THEY ARE TOTAL JUNK.

Samsung oven NE594R0ABSR - Been on the phone over an hour to get Samsung to repair the convection fan that has gone out for the 2nd time since I purchased it Nov. 2012. And yes they are trying to get me to buy the extended warranty because the range only had a one year warranty. I fixed this part almost 1 year ago today. They arent getting that the part should be under warranty still. Ok my call was an hour and 20 minutes. It went nowhere. Supposedly I can email the President at officeofpresidentcsea@samsung.com. They didnt have a supervisor, manager or director that could help? My guess is I wont get anything back. Sending an email to support and gonna figure out who else I need to get involved... Glad I didnt have anything else to do.

I bought a Samsung RF217ACRS refrigerator in Sept of 2010. In short it was a lemon from the day we bought it. The ice maker immediately had to be repaired, then shortly after that replaced. We were also experiencing water leaking into our crisping drawers spoiling our vegetables as it pooled up to 1/2. The repair person that came to replace the ice maker made a guess as to what was happening and did a nonstandard repair in the back panel where the water runs down to fill the ice trays. He fixed it temporarily. The last time our ice maker was replaced was February of 2012 and here we are once again with a broken ice maker and water pooling in our crisping drawers 1.5 years later and Samsung will do nothing for us. I am an interior designer and have been specifying appliances for homes for over 20 years, and will never recommend nor purchase from Samsung again.

Eight to ten months ago, I noticed the SE error on my Samsung over the stove microwave. I tried all the advice I found online but nothing worked. I called Samsung to find out what I could do about having it repaired but the microwave was about 18 months old and out of warranty. Blast! The microwave was only 18 months old and now I have to buy a new one. I gave it one more shot and called Samsung again. This time, I spoke to a very nice young gentleman and he came back with, Samsung does extend the warranty for one time repairs, and said he could help me. So he took care of scheduling a repair and after 3 tries of installing a new computer in the microwave, the last one finally worked. So here I am again, just 8 months later back in the same position with no microwave and no Ace in the Hole! Well Im going to give it a shot again and see if maybe my luck will hold out. Life without a microwave is no fun! I will keep you informed.

Samsung is not what it used to be! Junk! And they refuse to do recalls on their items. Mostly refrigerators! Especially the ice makers! Garbage! Dont take my word. Just go to YouTube - put in your model number!! Over 3 grand later!! ** Samsung! Time to move on!

Have a Samsung side by side frig model RF23J9011SR. Had work under the manufacture warranty done and also several times under the extended warranty and still the ice maker leaks water and freezes up all the time. Contacted Samsung service and was told I need to go to the place which sold me the appliance to resolve the issue, which was Lowes. I was told by Lowes I need to contact Samsung. So now I am going back to Lowes.

This is the worst dishwasher I have ever owned. Black mold looking spots are in my dishes. Samsung sent out a new part and that did not work. Four Service calls since new, and still black spots. I have to wash my dishes by hand. Best Buy said Samsung would not replace. It was expensive and is now 2 years old.

Freezing In Vegetable Bins. As much as I researched this refrigerator, unfortunately, no information was given on this problem. Please publish my experience so another consumer avoids purchasing a Samsung refrigerator. At the present time, I am having the same problem for the 2nd time. Thank God I bought the extended warranty, which I recommend on any appliance in todays world. The first time I experienced this problem, was 13 months after purchasing this Samsung French Door refrigerator. My extended warranty was used because I just missed the 1 yr. warranty that Samsung gives. The problem is: Water and Freezing in the vegetable bins, which is a design error. The repair technician unplugged the drain, which was frozen, cleared ice and flushed drain and added heatprobe. Now 10 months later, the same problem has occurred. It is obvious, that repair number 1 was a temporary fix, like a band-aid. I called Samsung to find out if this refrigerator has been recalled, and I have been told NO. During this mornings call to the extended warranty company, I was told from the customer service person, that she receives calls all the time for Samsung Refrigerators. I am so fed up with Samsung. I plan to avoid all their products. In the meantime, I have a refrigerator that is going to need constant repairs to the vegetable bins. I am covered with a 5 yr. full warranty and a 10 yr. compressor warranty, and most likely, will ditch this Samsung Refrigerator once the full warranty expires.

I have a french door refrigerator, model RF197ACWP, that was purchased 6 years ago. In the past 2 years we have had it worked on for collecting water in the crisper drawers and water and ice on the bottom shelf. We have spent over $600 on repairs and the problem continues. I have read many reviews now with the same issue. Over the past 2 months, through numerous phone calls, I have spent around 4 hours on the phone with Samsung, trying to get some compensation. I have been giving inaccurate information, transferred to the wrong department, hung up on, put on hold and never returned to, been spoken to in a rude way and many other discouraging encounters.It felt as though they were purposefully trying to shake me from pursuing this issue! I have never felt so disrespected by a company. The last thing they told me is that I will be reimbursed part of the cost of the refrigerator, but they have not followed through on any of the steps yet, which they told me would be weeks ago! I am so discouraged by the product and customer service. I guess I will now be looking into signing up for a class action suit or whatever else can be done.

Purchase a Samsung electric range May 2014, used the steam clean option on the stove - the blue surface in the bottom of the stove started chipping. When I called Samsung about the problem I was told if was cosmetic damage and its not covered by Samsung warranty. I asked to speak to a supervisor - was told someone would call me back within 24 hours. I have not received that call as of March 16 2015. I also purchased the entire kitchen package - started hearing a lot noise coming from the back of my French door refrigerator. I was told that they could not set up an appointment for a repair man to come out to check the refrigerator. The noise started 4 months after I purchased the refrigerator. Samsung does not want to fix or take back their defected products. Im going to get my attorney involved with this situation to see if he can put a fire under Samsung.

Ive had the Samsung Chef Collection WaterWall Dishwasher for less than 1 year. When the new appliance suite (range, fridge, microwave, & dishwasher) were to be installed, the dishwasher did not work on day 1. They said it was electrical & ordered a new one. A few weeks later the new one was put in. I swear to God you need to wash the dishes before you put them in to be washed. I found out later that there is no heater in the unit to keep the water to temperature. The repair man told me to run the hot water in my sink before turning on the dishwasher, that may help. SERIOUSLY? My $1,600 dishwasher needs the sink water to run? Now Im 10 months in, loaded the dishwasher & nothing. No power again. Fuse is fine. Waiting for repair man to show.

Dryer drum will crack within first three years. This is a weak known and documented issue, yet Samsung refuses to recognize it as their fault caused by poor materials. Several lawsuits against them on this issue. Google ‘cracked dryer drum’ to find out how many consumers their poor materials has impacted.

I have a Samsung microwave model SMH9187 that needs a new PCB due to a manufacturing default. The first technician that came out would not repair the microwave until I removed it from over the oven. Im a 67 year old female who obviously cant remove the oven nor do I know how. The technician left without repairing the microwave. After another long tedious phone call with Samsung they had a different service call me to schedule appointment. The technician was suppose to be here between 1-5. Its now 5:30 - no technician, no phone call. Contacted Samsung and they will have the service company call me within 1-2 days to schedule ANOTHER appointment. I will never buy anything manufactured by Samsung. Such poor customer service.

I have had this dishwasher for 3 years & it’s been repaired 12 times. It wasn’t cheap but honestly I wish I kept my older model Kenmore. Since day one this has been nothing but a headache, now it doesn’t turn on & I’ve been waiting for Sears repair to get the correct part. Twice the part that arrived was wrong. Now I’m being told not till the end of October are they expecting the part. Do yourself a favor DO NOT BUY SAMSUNG DISHWASHERS. I was even told by the repairman they should just stick with TV’s.

We purchased our Samsung (46 Decibel) Dishwasher from Lowes in 2014. Since then the dishwasher has required 4 repairs. 3 of the repairs were in the first year of ownership!

The dishwasher will not finish the cycle and lights will blink. You then have to restart the dishwasher and pray it makes it through the cycle. In the meantime you have to wait at least 3 hours for your dishwasher to finish and then it doesnt clean the dishes half the time and smells awful!

I had the fridge for 2 years and 2 months. The top section does not work. The product has been in for repairs twice and is still not fixed. I have paid a lot of money for this product. Can you please advise as to what to do?

After the first year, the fan motor started squeaking very loudly. I read online about how everyone had the same problem, so I oiled the spindle and it helped for about 3-4 months. I finally had to replace the original fan, which was a cheap, plastic model. This year, the refrigerator would not keep the food cold. I had a repairman look and he said it was either the defrost sensor, the heater or the cpu board. I started with the defrost sensor and the appliance part guy said, Samsung! Oh God, how old? Three years, well, thats about the life of that. Its done.The sensor did not fix the problem, so instead of wasting more time and money gambling on either the heater or the cpu board, I am replacing this piece of junk. Every online board says the same thing, that this is an inferior product. I spent over $1,000 on this thing and it lasted me 3 lousy years. Now, I have to spend another $1,000 on a new refrigerator. Do you think I will ever recommend any Samsung products or purchase another one again in my lifetime? I will tell everyone I know to not buy Samsung. Every piece we looked at was plastic and low cost.

I purchased a Samsung kitchen package in November of 2018. After being lied to about the availability, I finally received my products. The refrigerator, model RF263TEAESG, is useless. You can only put a single gallon container in this model. We are a household of 2 people and there is no storage ability. I would be in big trouble if I didnt have my 20 year old garage fridge to use also. If you use the door to store items be warned when the shelf breaks at 14 months, Samsung wont do ANYTHING to help you. Its considered cosmetic! $100 to get a new one. I will never buy anything with a Samsung label ever again. Samsung customer service would do nothing, not even an apology for the inconvenience.

Do not buy Samsung appliances. Ours is 3 years old. The ice maker fell apart. Within the last month, we have started to experience water collecting in the veg drawers. It freezes anything in the drawers. Were constantly breaking out the ice. Not able to find the source of the water, but we suspect defrost runoff. $1800 fridge gone bad in 3 years. WASTE OF MONEY. DO NOT BUY.

Samsung dishwasher a major POS! Even brand new out of the box it never worked right. A hole in the washer kept setting off the water detection alarm which shut the cycle off. Had someone out, couldnt find it... you know the rest. Out of warranty. Good luck sir. Thank you very much! I wouldnt pay to fix this garbage but I will put the cash down on some other brand.

I purchased my home 1 1/2 years ago and my home came with a brand new Samsung fridge, range and dishwasher. My dishwasher has already been serviced 3 times and it still stops working sometimes and has a flashing light that will blink to indicate a malfunction. My range worked fine until a week ago when we heard a very loud pop and the range completely shut down. We spoke with Samsung and they will not do anything about it. If you want to spend thousands on an appliance that will not last more than 2-3 years, Samsung appliances are for you. I am very surprised that a company as successful as Samsung has not recalled these potentially hazardous and outright disastrous products. One can assume, based on their lack of taking care of these problems, that within 3 years Samsung will no longer be selling appliances. I am extremely disappointed with this company and their products. Buyer Beware.

There are very, very few directions on how to bake cookies, cake and etc. using the convection oven. I would have thought there would be a chart how to change the baking directions AND a cookbook. Following the directions in the booklet were not clear enough.

I have purchase three Samsung appliance less than four years ago from Brault and Martineau in Gatineau Quebec, the stove (Model FE-R400SWS) was recently service because I have notice that the top of the door was rusting and had yellow burn marks. The hinges and door seal were replace under warranty job was done by Cosmo-Tech. The extended service contract was purchase from Brault and Martineau under Comerco Service Inc. in Laval Quebec. Comerco refused to replace the damage door because it was cosmetic and not covered under warranty. Brault and Martineau refuses to help because it is a warranty matter. I have contacted Samsung technical service department and they also refuse to take responsibility for the damage door. A new door part number DG94-00223E would cost $350.50. Unfortunately these are the facts and I will let you make your own decision. Thank for your time.

Purchased a Samsung oven June 5, 2016. Within 18 months the finish on the inside started peeling off. If you pull out the oven racks the finish is off, the bottom of the oven the finish is off. We paid $ 1700.00 for this oven and of course Samsung will not do anything, they say its cosmetic. Regardless if it is cosmetic or not an oven should last longer than 18 months, unless it is not meant to be used for baking or cooking. And of course if the powder coating is peeling then the cooking temp, will vary which it does, have hotspots. Samsung does not care about their customers, they sell crappy products. Now Im afraid to do the self-cleaning. Who knows what will happen.

We purchased a new refrigerator for thousands of dollars, only to get it home and the cooler doesnt cool. The freezer, ice maker, and water work but the cooler doesnt. I called them and they sent out a repairman and he didnt fix it. Called back and they said he would come again but he never did. Samsung wont find anyone else. 2 weeks Ive been trying to get this fixed.

I called Samsung 2 times to complain about the drawers on our fridge. When you put anything in them they come off runners and fall through to drawer below. They said a service person could come out but if they were not defective we would be charged for visit. I know there is a defect even though nothing is broken on inside but I am not going to be charged by someone who says its not broken. They were no help. All the lady did was apologize 20 times and said nothing else could be done.

After I bought my Samsung fridge in 2014. I found out that my ice maker stopped working in 2015. I called the warranty and they sent a Tech to replace the whole part and I had to throw away lot of foods as we have 2 kids and lot of baby food & fresh foods were stocked as we have to defrost the fridge. Now its 2018 and again the ice maker has gone bad and now they are claiming it will be on me as the warranty is over. I cant believe they make this cheap parts and then they play the warranty game. I am afraid I will have to again throw away lot of the foods and on-top pay the technician to get the Ice maker fixed and I am sure they will charge you expensive labor and part rate for it so they can make profit of this maintenance scheme. Samsung should be punished for such action and banned from selling such items in the US.

Bought a 4 French door refrigerator less than 4 yrs ago. Have had 4 service reps from my home warranty co out to try and fix the refrigerator not cooling. They finally said it must have a leak in the system and they dont want to work on it anymore and have offered 1600.00 to replace it. The fridge on sale was 2700.00!!! I called Samsung for help because its only 4 yrs old. Should not have to be replaced. They basically said too bad!!! Will NEVER buy a Samsung product again nor should anyone else!!!

I bought a Samsung RF266 refrigerator about 4 years ago. It regularly ices in the back and then needs to be taken apart and defrosted. In addition, it leaks water under the crisper drawers. There are many complaints online about this problem and yet the company has done nothing to resolve it. The refrigerator is more trouble than it is worth. I have finally given up and will be replacing this refrigerator after only 4-5 years. I will NEVER buy another Samsung appliance!

I purchased a Samsung RF323TEDBSA three door refrigerator February 2013 and have had terrible issues with both ice makers and front door water dispenser and overall think the stainless finish is impossible to clean. The front door water dispenser always drips down the front of the refrigerator requiring constant cleaning and absolutely nothing cleans this poor quality of stainless. I have tried everything! The bottom freezer is not working at all and will not reset. The top freezer has to be defrosted monthly with a hairdryer and reset, to get any ice. Even after those bizarre behaviors, the ice is always wet, very slow to make and drop and always mixes at least 5 or so tablespoons of water in with the ice (and again drips down the front of the refrigerator). I actually bought two of the same refrigerators for two different homes and absolutely think both are just junk. What a joke... As I thought I was buying a higher end appliance! Just another comment, on the Samsung microwave I bought at the same time... Junk. I had to fixed the cracked plastic on the door hinge myself with a You Tube video and rubber band, just so the door would close so the appliance would work... After two years of use (mostly reheating food). I caution all appliance buyers to stay away from Samsung appliances, regardless of the model. Also, getting service without paying an arm and a leg is impossible.

Never buy Samsung appliances. Ive had problems with my brand new refrigerator since the beginning. Even with the warranty, I cant even get it fixed!! We lost so much food, time, energy and its still not working and they dont want to help us at all!!!

The control panel went bad, and the unit (two years old, gently used) flashed an error message. Its a common display, from what I learned online. Samsung makes a microwave with oven lights and fan to fit over an oven but cant tolerate the heat and vapor that rises from the stove. Many, many of such units have suffered control panel failure. I called Samsung and outlined the problem. That was almost two weeks ago. The Samsung representative said I would receive a call within two days with information about who would repair the unit at no cost to me. The company would extend the warranty for this repair because of design flaws. Then, she said, I would receive a call within no more than two additional days from the repair company to set a date and time for the replacement. Ive received no calls from anybody about this problem. Im trying now to retrace my earlier call, and its frustrating. I want my microwave repaired, and Samsung is not cooperating after promising my satisfaction.

Both caused the same problems after a year from purchase. I will never purchase a Samsung refrigerator even if price is better as repairs and aggravations outweigh money spent. Never buy!!! Just bought two new GE refrigerators which last forever.

Samsung Refrigerator RS2530BBP - We purchased this refrigerator from Conn’s Appliance in March 2009. About 4 months ago, we noticed that the refrigerator compartment was not cooling. We researched the problem on the internet and found a lot of people had reported the same problem with this particular model. Following the suggestions on the internet, we removed the panel in the rear of the freezer compartment and found the evaporator core was completely covered in ice. We used a hair dryer and melted the ice. This resolved the problem, but only temporarily.Within 2 weeks, the refrigerator compartment was warming up again. We, again, took the panel off in the freezer and melted the ice. One of the suggestions we found was to replace the sensor on the evaporator core so we ordered a new sensor and replaced it. This did not resolve the problem. We called 4 different appliance repair companies and none would work on a Samsung refrigerator. We have resorted to thawing out the freezer every 2 weeks to keep the refrigerator cold enough to keep our food from spoiling. At this point, we are shopping for a new refrigerator and we are NOT looking at Samsung. We have Samsung TVs in our house and Samsung cell phones and have not had any problems with them but we will never again buy a Samsung refrigerator.

We were excited to buy our Samsung fridge. It looked nice, was spacious, LED lighting, and more. But we have had a lot of problems with the freezer, and so far, it has not been fully addressed. We have lost food, Samsung repair has been out 2 times, replaced 3 different parts, insulted us on the phone - and yet the freezer still has problems. When this first started, we did not realize the freezer was building up ice on the back of the drawer; this area is not visible. Ice was apparently also building up on the rails. So the freezer had trouble closing, and at some point it stayed open about 1/8 for a few days and we lost all our food. We had no idea this was happening.We had Samsung repair come out and they replaced 2 parts. It is a long story, but we were initially led to believe we would get reimbursed for our food loss; not only did Samsung refuse to do that, but a Samsung employee actually called us, and blamed us. Apparently that person was unaware that Samsungs own repair people had replaced two different parts. Blaming us is an attempt at intimidation, to avoid paying the reimbursement. We have this call recorded on voice mail as well. We had no freezer at all for a whole MONTH - for the Samsung repair process - but I do not get the feeling from anyone I have talked to that Samsung cares about this. And the repair did not fully work.Our problems continue, and we can hear ice dropping. A Samsung employee told us there were no complaints about our model at all, which is hard to believe because when we had Samsung repair come out again, the repairman said there was an actual Service Bulletin out on our model. He replaced another part, so that is 3 different parts replaced. Yet, after this 3rd part was replaced, our freezer continues to drop ice. From extensive observation, it seems likely to me that this is a design problem, for Samsung lower-drawer freezers that have ice cubes in the lower drawer. They overfill the container and fall out of the back. And this is not just my opinion - that the design is at fault - one of the repairmen also talked about this.So its been close to a year now that we have had freezer problems. The way Samsung has treated us - trying to blame us for this, and refusing for a long time to reimburse our food loss - has left us very unhappy with Samsung. They finally did reimburse us recently but only after we went to Twitter, LinkedIn, and other places. We are posting on social media (and on this website) because we want people to know what our experience is. Samsung did not have to treat us this way. I have even started a website also about this, and it has a blog too at: **. I suppose Samsung repair could come out yet again - but if its a defective design, then there is nothing that a repairman can do.Since Samsung seems unable (or unwilling) to help us get this resolved, we will at some point just sell this thing, at a big loss no doubt, and find some other brand of refrigerator. If you want to avoid what we have gone through, I recommend you do NOT buy a Samsung refrigerator - or any other Samsung products, if their customer service in other products is as bad as this!

Bought a Samsung dual electric range and French door freezer on the bottom fridge as well as extended warranty! Multiple breakdowns of fridge with over 4 call outs! Stove smells of electrical burn when using the oven. The stove top receptive plug has had a short since day one. They claim they have a no lemon clause, but these were both lemons. Didnt last 5 years! Will never buy Samsung again and am now wondering about their phones etc. Loyalty begins with quality products and service. Samsung appliances and service are sorely lacking. Dont waste your money or your time and dont trust the companies that sell their products under the assurance that they are a quality product... anyone who sells junk is not to be trusted!