Bought the hot water heater, installed it. It leaked from bottom. Whirlpool warranties it. Replace it with new heater. It too leaks. I Google problems with Whirlpool hot water heaters. Found over 1500 complaints.

We purchased a water heater at Lowes. Our old water heater had an issue but we always had good water pressure with the hot water until we made the horrendous mistake to purchase at LOWES - the worst possible place to buy a water heater. They sent the water heater and we had to look for someone to connect the WHIRLPOOL WATER HEATER (the runaway water heater). When it was installed the water pressure at my home was so bad that only one shower can be used at a time. This never happened before with the old water heater, there was no pressure at all.We called LOWES the WORST PLACE TO BUY A WATER HEATER, they did not accept any responsibility and they sent me to the Technician that Lowes has in DENVER to fix the problem. This bad company (WHIRLPOOL) sent us a crooked technician who wanted to charge us $600 dollars to repair something other than the water heater. We did not trust this person and we called another technician who told us that the water heater is not working properly. There is no one at LOWES and NO ONE at the Whirlpool customer service who can help us with this disgraceful water heater.DONT BUY WHIRLPOOL WATER HEATERS. DONT BUY AT LOWES!!! They are crooks! They do not respond for their products. They do not want to exchange the damn water heater as HOME DEPOT would. Buy everything at HOME DEPOT! Run away from Lowes! They dont stand behind their products, they send you all the work and if you have something wrong with your purchase they will not help you.

On December 21, it became clear that I needed to replace our 13-year old Rheem water heater. We decided to buy one from Lowes, 36 miles away and have a handy man install it. He installed the new Whirlpool 50 gal gas water heater with a 12-year warranty on Friday, the 22nd, but could not get it to stay lit. He called Whirlpool to troubleshoot. They said it could be one of two parts and that they would ship the parts on the Monday after Christmas. He asked who would install and they recommended a local plumber. He called that plumber but they indicated they did not do Whirlpool warranty work and would have to charge.On Monday, I called Whirlpool and was assured the parts would be shipped that day for overnight delivery. I confronted them about the local plumber not doing their warranty work so they set up an appointment with a company called A&E for Wednesday morning. On Tuesday morning, I called Whirlpool to get the tracking number on the parts and was told that they did not get shipped on Monday as promised but would be shipped that day, arriving by the end of the day Wednesday, too late for the appointment for installation.By Tuesday night, my wife got on this site and was appalled to read the numerous identical complaints. I decided that Wednesday morning that I would hire a plumber to remove the Whirlpool and install another so we would not have a lifetime of problems from Whirlpool. The plumber installed a different water heater. It started right up and we have had no problems since. I got an R or RA number from Whirlpool which I think they only gave me because the parts had not arrived on time and I returned the piece of ** to Lowes for a refund. Lowes has a seven-day return policy of these.

Mind you, Whirlpool products that we have purchased in the past have been satisfactory, but gas hot water heaters, no! About four years ago we purchased a Whirlpool hot water heater that went out in a little over a year. After spending many calls and time, we found out that the HWH was on soft recall. Whirlpool credited our account, but this was to purchase another Whirlpool, which we did. We paid for installation. About 2 years later, it has gone out. Same problem. Lowes says not their problem. Whirlpool says it will pay for the part only. Plumber will cost 150-200 dollars. All the plumbers I have talked to will not repair them, then they are held responsible when it goes out! As a disabled Vet I cannot afford to throw 400-600 dollars away. And, Whirlpool tells me that if they give me an RA number to replace the HWH, it will have to be a Whirlpool from Lowes. Great! Whirlpool quarterly report looks very good. Mine doesnt look as good. What can be done about a poor working product? Or is this too big to fail? Let me know.

My Whirlpool water heater had to be replaced. I got a new water heater, and filed a complaint against Chris from your company. Talked to Chris, and he requested for paperwork on the old warranty. I tried to send it through fax number 1 800 999 9210, but got no response. Chris, please reply with the fax number so I can send the info you requested

Purchased water heater in 2005 with a lifetime warranty. We had our first problem May 30, 2013. Water would not heat above lukewarm. Called Whirlpool. Our plumber and Whirlpool determined that the temp sensor was defective. Plumber took it off and it appeared it had shorted out as the wires were black and plastic coating had slightly melted in one spot. We had replacement part in 24 hours. Licensed Plumber did repair (2 hours @ $75/hr = $150). Second problem occurred October 23, 2013. Not even 5 months later! No hot water. Hit reset button, turned temp up. No change. The diagnostic light on water heater indicated it was the same problem as before. Called Whirlpool. They sent out repair part which arrived in 24 hours. Licensed Plumber repaired (1.5 hours @ $75/hour = $112.50).I took a picture of the melted plastic caps where the wires screw into, of the housing around the wires, of the melted, charcoal crispy black of the Junction Box in the area that was directly above and covered the wires and sensor panel. It was much worse than last time. Plumber said that the part that screwed into the plastic cap had to be pried out and it broke off. You could see that this might be the spot where the problem started. We feel fortunate that we didnt have an electrical fire start from this problem. Something isnt right. Within less than 5 months, we have spent $262.50 to repair a water heater that has a lifetime warranty. Id like to give this 0 stars. Whirlpool owes us $262.50 and it might be more before this is all said and done.

In 2013, my husband purchased a Whirlpool Hot Water Heater model #E2F40RD045V 40 gal. from Lowes in Vancouver, WA. On 12/12/15, had to call a plumber, the hot water heater was intermittent hot/cold. He flushed it, checked all power connections and changed the elements. On 3/18/16, NO hot water. Having a 6 year warranty, I called Whirlpool. They gave all kinds of excuses and told me to try a bunch of tests. By the time I got back to call them they were closed. I called them again on Monday 3/21/16 and said nothing worked and it had popped the breaker. They said change the elements. I told them I had just changed the elements 3 months before. I told them it was faulty wiring. They said the top element must be faulty. I gave up at that point and called the plumber. He came right out the next day. I had purchased a Rheem hot water heater to install and asked him to check the Whirlpool hot water heater elements he installed before he removed it. That is when it was discovered that under the insulation around the bottom element it was all scorched from FAULTY wiring. I called Whirlpool again and told them I could send them a picture and they said dont bother and immediately gave me an RA to return the hot water heater to Lowes. I told them I had already purchased another hot water heater and it was not a Whirlpool. I am going to request a refund.

My gas hot water heater failed. The pilot went out and could not be relit. The Whirlpool water heater has a 12 year warranty and we are in year 5. Sears said they could not send anyone to repair it because there was no service in our area. We live 30 minutes from Dallas/Ft. Worth, Texas. They offered to replace it even though I had a plumber on standby, ready to replace it. They said they could not let me do that if they had one in stock. After waiting a week for the delivery, they called at 4:45 pm to claim that the delivery truck would not start. They would not put it on another truck or help in any way. Then they said it would be another week before they could deliver it. All this time we are going without hot water, trying to cook, clean, take baths, do laundry etc. They had no sympathy and refused to provide compensation so I could proceed with installing a new water heater. I could have done this if I knew a check was in the mail but they refused to allow me to do this. This happened to me at another big box store years ago and they sent a check immediately. The customer support in the hot water heater dept at Sears was terrible. If they cant send someone to repair and they cant provide a replacement within a few days, it is only reasonable to offer payment so that the customer and move forward with repairs. I will never buy another appliance from Sears after this nightmare. On December 4th Im supposed to get the delayed hot water heater but if the truck doesnt start, who knows how long I will have to wait. I am reasonable and flexible but lack of hot water is something a customer should not have to wait two weeks to get resolved.

Whirlpool Hot Water Tank Thermocouple - This is the third thermocouple we have had to replace on this hot water tank in the last six years. Granted the part isnt that expensive, but the service call and replacement have cost us dearly. This is faulty tank and Whirlpool needs to recall this tank and replace them with new tanks. The price of this original tank and replacing this thermocouple three times has cost us over $800.00 total. I am not sure angry is the right word to describe our dissatisfaction with Whirlpool.

I’m getting the run around with service. No one comes to our area to check our new Whirlpool hot water heater. The hot water heater has not worked right since I installed it. I need a service tech to come to my house at Whirlpool’s expense and check the damn thing and get me taken care of. Does Whirlpool want to retain a customer or not? Its that simple. My cell phone number is **.

This has been our second Whirlpool Hot Water Tank in our home in the past 14 years. The first was installed by the builder, when it went out we purchased a larger capacity one from Lowes. It was professionally installed and now, after the extended warranty coverage period is expired, its expired as well. I would think you should be able to get more than 7 years out of not one, but two Whirlpool hot water tanks. No wonder they are no longer manufacturing hot water tanks - they sucked at it. Also, if you do have one, you have to get parts from Whirlpool and pay $30 shipping. No thanks, for the cost of parts to replace everything youre better off getting a whole new unit.

I Purchased 9 year warranty, Whirlpool water heater and installed it. Started having problems in the first month. It started giving a water temp too high error code, yet water was barely warm. Called Whirlpool. They had me do a bunch of diagnostic checks. Determined it was a bad control module. Sent me a new one. I installed it. Within a week or two, same problem. Called Whirlpool. This time they sent a Tech out. Everything on water heater tested normal, nothing wrong with any part. The tech finally, found a TSB that indicated that you couldnt have any re-circulating valves or systems connected to the water heater. We had one to keep hot water at the taps. So I removed the re-circulating kit and water heater worked for a few months. Then same problems, it keeps going into error. Error code indicates water temp too high, but water is barely warm to cold. Call whirlpool several times, they send out another control module and heating elements and I replace them. All work temporarily. Finally replace control module again, and it works for several months. Then back to error codes. Not always the same code. Sometimes it is water temp too high, other times it is check one of the heating elements. We have lived with it like that for about 3 years. We get hot water by resetting the water heater several times a day. Well, about 3 months ago it started tripping the circuit breaker in the electrical panel. I called Whirlpool and explained what has been going on since I bought their piece of junk. They will not do anything unless I call and pay for a service tech to come diagnose and repair the problem. They will provide the parts for the repair. I am not a certified appliance repairman, but I do handy man repair work for a living and do appliance repairs quite regularly. I am capable of doing every test that the repairman will do, but Whirlpool insists that I pay to get their defective product repaired. Then if I have problems again in a couple of months, I will have to pay a service tech again. I have friend that had this same water heater. I replaced the control module on his once. I was telling him about my woes and he told me he got fed up with all the problems and ate the cost and got a new water heater, not a Whirlpool. I am going to call Whirlpool one more time and then I am sure I am going to do what my friend did and put the money I would spend on a service tech into a new water heater. It will not be a Whirlfool.

I purchased this heater in 2009. I have had so much problems with the pilot staying lit or the thermocouple. Had to have that changed, have to clean under heater monthly. I have called Whirlpool numerous times because the pilot light goes out. Now I have a problem with it staying lit. Whirlpool tells me I have to pay for service labor. They sent out a technician who broke the igniter and I am being told I have to pay labor cost to have this fixed. THEIR TECHNICIAN BROKE THE IGNITER BUT THEY WANT ME TO PAY THE LABOR COST TO FIX WHAT HE BROKE. I have had it with Whirlpool. This heater is a piece of garbage as far as I am concerned. I am tired of having no hot water.

On 12/27/2013 I bought a Whirlpool hot water heater from Lowes Model NU50T122-403. On 12-13-2015 the pilot went out. When I called tech support on 12-14-2015 they gave number what were call centers or person who returned the calls. So I called a local plumber that I used before. He came out and told me that had to replace the pilot. On the 16th 2015 of Dec. that did not work and told us the heater needed to be replaced. The replacement will happen today I hope with little to no help from Whirlpool. I would advise you to do your homework before you buy a Whirlpool hot water heater.

I have a Whirlpool gas water heater that failed after only three years of operation. My previous water heater in the same spot lasted 18 years. The problem is a defective thermo coupler design that burns out if a filter you cant access isnt cleaned every three months.

On May 15, 2017, I purchased a new Whirlpool Water Heater, unknowingly made by American Water Heater Co., from Lowes (receipt attached). Model Number ES40R10-55 with a 10 year warranty. The water heater was installed using the directions in the owners manual. Upon turning on the current to the water heater after it was filled with water and all air removed from the plumbing, the module gave a code stating the top element was not working. Called the Technician Assistance Hotline and they gave me a RA number to get a new top element from Lowes. Got that on May 16 and had to call the plumber that is contracted by American Water Heater Co. to come to the house and inspect the heater to make sure it was installed correctly.The water heater worked once the new element was installed. On Oct. 3, 2017, had more issues with the module stating the top element was not working. Called the Tech. Assistance Hotline and they gave me another RA number to get another top element. On Oct. 4, got the top element and installed it. The water heater started working again. On Oct. 6, the module stated the bottom element was not working. Called the Tech. Assistant Hotline and had the plumber come out. He determined that he could not find out why it was doing this and also said that both elements were good along with the element that I removed on Oct. 4, which I still had. Since then, the module has been giving codes stating that both elements are bad and I have not had any hot water since Oct. 7. American Water Heater Co., Whirlpool, and Lowes all refuse to give me a refund for this piece of junk! All blame the other for the problems and none will take any responsibility for the water heater not working. I will never buy another appliance with the Whirlpool name and definitely will not buy anything made by American Water Heater Co. I also will never buy another appliance from Lowes as they are not willing to help me in this matter. If you do not want to experience the headache and frustration of owning a new appliance that does not work, I would suggest that you do the same!!!

I bought an American US Craftmaster water heater in October 2006. I have paid a plumber 3 different times to work on this and the pilot light will not stay lite. I used the replacement parts they sent, followed their technicians directions over the phone, etc. Nothing seems to work. Christmas was not pleasant at my house this year. I’m still taking cold showers.

I had a 6 year warranty on the new Water heater and about only 4 years into it the tank began leaking. Whirlpool replaced it but of course I was responsible for Parts and labor to replace it. The replacement only lasted just over only 2 years and just outside the total of 6 years from original purchase date on the first. Whirlpool refused to discuss it since it was a few months out of warranty. If someone else has purchased this heater it would have failed at 2 years and they would have had to warranty it anyway. I will never own another Whirlpool appliance because of their substandard products and warranty. I only wish I had reviewed the reviews of others and taken their experiences into consideration and not purchased Whirlpool. I am now out for another heater and reinstallation charges again.

I purchased a rental home with a Whirlpool hot water heater. In the home inspection, it was deemed to be in good working order. The first day the tenant moved in, I received 3 service calls for no hot water. My contractor told me I needed to replace the start up assembly and it needed to be ordered from Whirlpool directly, as it is not available in stores. When I contacted Whirlpool Customer Service, the operator, Stacey, was rude and unhelpful. She told me that the warranty was void because I was not the original owner, even though it does not state that the warranty is not transferable. She also told me she could not help me order a replacement part without the item number.

On May 25, 2008, I bought a Whirpool Model# BFG1J4040T3NOV 40 gallon natural gas hot water tank. The pilot light went out today, Sept. 26, 2011, and it will not re-light. This was bought at Lowes and was rated as a 12-year warranty on the tank and parts. This is premature failure of a product that is listed as 12 years. Due to all the other similar complaints of this Whirlpool hot water tank, I would like my money back ($455.81) plus installation or a new tank installed.

I have had a plumbing company work on my Whirlpool water heater three times in the last two months. On the third visit, he told me all the problems customers have had with Whirlpool water heaters. I decided to call Whirlpool for warranty purposes. The unit is three years old. I was told that it was the gas valve, and I was given a free one from Lowes. After installing the new valve, it still did not work properly. After troubleshooting with a technician, I was told it was the orifice. I have had to do all the labor myself, and I dont know how long this is going to go on. I have heard Whirlpool will continue to give you the runaround (from the plumbing company and Lowes salesmen) and will continue to give you the runaround and not replace the unit. They are wearing me down. I have been without hot water for three weeks with no end in sight. I am ready to give up and just buy another water heater but certainly not a Whirlpool.

My 3 year old water heater failed and the service line would send us the part but the install was my responsibility. Shipping was free but would take 3-5 BUSINESS days. Whole has a week to wait with no hot water, $35 for expedited shipping (which took 2 days), $175 for the plumber (authorized by Lowes (1star also) for installs). 2 days later the unit is cold again... Plumber comes back, plays with wiring and gets it fired up again. Says if there is a problem again to refer the techs to the plumbers office for new tank. Well now Whirlpool says they will only take the word of their own plumber AUTHORIZED HEATING 24 hours wait for a service call. You will be the 1st job Wednesday morning. Wednesday 930 call from AH we are backed up. Hope to be there between 1 and 4 pm. How did you get backed up if I was 1st job? Never again will I buy Whirlpool and nothing from Lowes as well. Still no hot water day 3 second time in 2 months.

My Brother-In-Law bought a Whirlpool Gas Water Heater from Lowes last year. The Water Heater was still under warranty and would not stay lit. He called Whirlpool and they told him to send them a picture of where the water heater was installed (really? a picture). They told him he could not order the replacement part which was a Thermopile because he had to have a licensed person install it? Really? In your own home? My husband finally got Lowes to order the part because Whirlpools only help was for him to purchase a new water heater and Lowes would give him 10% off a new one. Lowes and Whirlpool have a monopoly on water heaters. Whirlpool is the only brand that Lowes sells. So if you want your warranty to be good on a water heater DO NOT BUY WHIRLPOOL.

Just like a lot of other people, I bought a Whirlpool hot water tank because of the good name. And just like the other people, my tanks pilot light will not stay on, it will be on for a few days and then you get up and no hot water.

Be very careful when you buy this heater. It will go bad within a short time, and you wont have any hot water heater. You call Lowes, they wont take it back, they will tell you to call Whirlpool who may send you a part or send someone to fix it. No hot water for many days. Again, after a short time, it will stop working and by the time you get it fixed, again no hot water for a long time. This is the pattern with this piece of garbage. So you get disgusted, rip the thing apart and take it to Lowes for a refund.. Sorry Dude, they wont take it...it is stated in their receipt or on the literature that came with the heater. Your best bet... put a bunch of dents in the heater and tell them it was damaged when you opened it... Lowes will be obligated to refund the money. With so many complaints on Consumer Affairs and other web sites, why is Lowes still selling this heater and no other brand??? Maybe Superbowl tickets or a trip to Hawaii for the buyers...who knows...but one thing for sure, since Whirlpool does not respond to these complaints, I will guarantee you that their other products will suffer in sales because, I for one, will not buy another Whirlpool product.

We purchased a brand new Whirlpool water heater from Lowe’s two years ago. The water heater is not heating properly, and I contacted customer service to inquire about their great warranty. I was very disappointed with their poor customer service, but above all, their warranty. They emailed instructions to run a test, which did not resolve my issue since I still run out of hot water halfway through my shower. Mind you, its only one person in the house for a 40-gallon Whirlpool water heater. I have replaced the heating elements and thermostat, and it is still not heating. I contacted Whirlpool customer service, and they are refusing to replace it, stating that the water heater is working. I will never buy any Whirlpool appliances again. They do not back up their products, and their customer service is worthless. My recommendation is not to buy Whirlpool products.

I purchased a Whirlpool hot water gas heater with a six-year warranty. It only lasted three years. When I called for an RA#, I was told, Well, well send you a part after you get a plumber and pay for it. Meanwhile, there is water all over the cellar floor. I called again and was told the same thing. Two weeks of no hot water and no help from Whirlpool. I will never order anything Whirlpool ever again. They stink.

I purchased a Whirlpool electric water heater from Lowe’s in 2007. It lasted 2 years until a faulty weld on the tank started leaking and flooded my basement. Whirlpool did replace it. However, my second water heater did the same exact thing in a different location on the tank after 2 1/2 years. It also flooded my basement.I am now on my third Whirlpool water heater in 5 years and the one I have now has a bad thermistor. It has cost me about $225 each time the water heater has been replaced. In my opinion, these Whirlpool water heaters are junk and their quality control needs to get out of the break room and start doing their job. Never will I purchase another Whirlpool appliance.

Purchased at Lowes and within days of installation the water would heat up so hot that it would spit and spew out of kitchen sink (10 away) and be so hot you couldnt hold your hand under it. Returned to Lowes and they reluctantly replaced it. I should have bought a different brand but I felt confident that it was just a faulty thermostat. Second one did the same. Tested different settings and it seemed to work ok but a few days later it was scalding hot again. Tech support kept telling me that water heaters are intended to be used or they are like a kettle of water sitting on a flame. I told them they were crazy to think a small pilot light could heat 40 gallons to scalding temp.Guess what? I left the heater on the pilot setting and with 40 fresh cold gallons in it. I returned 24 hours later to find it scalding hot again. I got down and looked through the view window and I couldnt believe the size of the pilot light. It is the biggest pilot light I have ever seen. It blows like a mini blow torch! And there is no adjustment. This is a serious engineering flaw and extremely dangerous. This heater is at my father-in-laws house and he probably doesnt use 5 or 10 gallons a day but still, NO WATER HEATER SHOULD EVER HEAT WATER TO A SCALDING TEMPERATURE WITH ONLY A PILOT LIGHT!!!

In 2012 we purchased a Whirlpool Nu40T61-403 water heater from Lowes that I installed due to us not being able to afford a plumber. I have since become a plumber. This morning while attempting to shower I noticed that the water was lukewarm with the shower valve turned all the way to hot. I got dressed and inspected the heater. I began to diagnose the problem. Pilot was out and Gas control valve signal light was off. Lit the pilot and it appeared to be functioning normally. My first thought was the thermopile had failed but seeing the pilot stayed lit this proved to not be the case. I was extremely relieved at that point. Turned the temperature control knob to high and the burner kicked on. At first it appeared to be functioning fine. But within about 20 seconds I began to hear detonations within the sealed combustion chamber.

Our Whirlpool water heater needs a burner assembly replaced. Second time within the warranty period of six years. Parts have to be ordered, so you will be without hot water for several days to a week. The worst part is reaching them. Between my wife and I, we have almost 4 hours invested in sitting on hold waiting for someone in three different calls. They never answer the phone. They give an option to call back. They never call back. Im so frustrated. No Whirlpool products ever again. Im sitting at my desk, hoping someone will eventually answer the Whirlpool line. I dont even have the part ordered yet after two days of no hot water. Who knows how many more hours I will need to sit here and listen to this music on hold. It is incredible in 2021 a company can remain open while offering this kind of customer experience.

We purchased the Whirlpool model# BFG1J4040T3NOV 40 gallon natural gas hot water tank in the spring of 2010. The pilot light went out this weekend, 2011. And it will re-light but does not stay lit. This was bought at Lowes, rated as a 9-year warranty on the tank and parts. This is premature failure of a product that is listed as 9 years. Due to all the other similar complaints of this Whirlpool hot water tank, I would like my money back plus installation. I do not want the Whirlpool replacement as obviously it does not work. I will use a different brand and vet it much better in the future. We almost purchased at Home Depot but decided it would be a better bet to go with the Whirlpool reputation and name and Lowes than with the only Home Depot option, which is the self branded water heaters. It was a big mistake!

We bought the Whirlpool water heater and not long after, it quit heating. After many phone calls, we finally got a response and were told to get the replacement thermocouple. We did this and it was the wrong part. We found out that we had to have a right hand thread thermocouple. Now, the heater is out of warranty and we cannot keep it lit at all. It takes at least 3-4 times before it will light once and then it goes out every time the hot water is used.

I was sold a gas water heater that had my water smelly like rotten eggs in less than 6 months. I bought it in January 2016 and by June the anode rod I am told was no good. The only thing Lowes could do for me was sell me 2 anode rods, one the plumber thought was bad. I also had to hire a plumber. I was eventually told I was out of luck because the area the old anode rod was in was too damaged to come out.

I have the model FG1H5040T3NOV water heater and had found this message board. I called the number posted by Chris with American Water Heater and provided them with my serial number. They shipped me the replacement assembly next day and after about an hour, I had it installed and working again. Im not too happy with the fact that it failed, but it does appear they have their act together in getting the replacement parts distributed.Based on the discussion with the person on the phone, my only real gripe is this: the cause of the component failure was potentially caused by a dirty-flame trap that supposedly needs to be cleaned regularly. Since the trap is underneath the water heater and is in no way really accessible, relying on people to see the fine print in the manual (which hardly anyone reads) isnt sufficient. At an absolute minimum, a very clear and apparent sticker should be included on all water heaters indicating this needs to be cleaned and a clear description of how to clean it properly to prevent this sort of unnecessary headache in the future.

Received power bill and it had doubled. Went straight to water heater. Bought water heater 02/11/2011 and 12/25/2013. The brain they call it on top of the heater has a screw that has blown through the metal plate.They do not sell this type of heater at the stores so this must be a problem with all this type heater.

After reading endless stories regarding Whirlpool water heaters, I ended up here and read numerous complaints and every company response had the same message from Chris-- Go to whirlpoolwaterheaters.com/help. I went to the website and called the number (877) 251-1679. I spoke with the most helpful gentleman (Lenny) who helped me troubleshoot some things and even called me back to inquire regarding success and gave me other tips to check if the problem occurs again.

40-gal gas water heater - I own several rental properties and unfortunately put Whirlpool water heaters in them when the old ones go. It is because they are at Lowes and they are cheap. Today, another call came in from a tenant with no hot water. I called customer service and they determined I received the repair kit from an original design defect from back in the middle 2000s. Now 3 years later, it goes out again. Because I have already received the conversion kit taking thermal couple threading from LH to RH, I needed another part number to repair for a grand total of $160! The same part before the conversion kit was $60. I will never buy another Lowes/Whirlpool water heater for as long as I live. I own a hundred rentals and Whirlpool will never again see another cent for the junk water heaters.

We purchased a Whirlpool Gas Water Heater (Model No. N40T61-343) from Lowes in the Summer of 2013. 2.5 years later, the water heater goes out as of 01/19/2016. Therefore, I contacted the telephone number on the side of the water heater in order to restart the water heater. We followed the instructions by pushing in the pilot button, as well the ignition button. To no avail, the water heater did not restart. I called customer service on Thursday (01/21/2016) to speak with a representative. She said that we needed another Thermopile and a Gas Valve replacement. So, who is going to put it on? It would cost as much as getting a whole new water heater. Therefore, we are going to Menards to purchase the Richmond Gas Water Heater. We had a Richmond once before; and it lasted from 1999 or 2000, until 2013.After reading all the reviews about this brand water heater (Whirlpool), no wonder people are complaining. Ladies and gentlemen, do yourselves a favor and not buy a Whirlpool Water Heater. The only thing that Whirlpool is good for is only their name. Their Water Heaters in particular are worthless pieces of junk. NEVER BUY A WHIRLPOOL GAS WATER HEATER AGAIN!!!

I could echo all of these complaints and more. I just gave up on the heater, junked it, and went to Home Depot and bought a Rheem. Recommendation: NEVER BUY A WHIRLPOOL!

I purchased a Whirlpool gas water heater for one of my properties that developed an issue outside of the warranty period. My initial CS complaint is with Whirlpools IVR system, which was far less than a desirable experience. After tricking the system, a CS agent answered promptly but was not able to address my concerns. I asked to speak to a supervisor and received a return call from Chris within minutes. I found Chris to be patient and understanding of my issues. Chris promptly assisted me with my issues and offered an equitable resolution. Chris is whats right with American companies and domestic customer support.

A whirlpool water heater model FG1F5040T3 purchased from Lowes five years ago developed problems, which could not be fixed. My problems started two weeks ago when the pilot light would not stay lit eight hours at a time and then nothing. Having a service plan through our utilities, they were notified not once but as it stands now, 6 times. Six techs have been out to my house and replaced the thermocouple twice and a complete gas control valve. The pilot still will not stay lit. Supervisor contacted Whirlpool on Thursday. Now its Saturday and no word from Whirlpool and no hot water. Try to get assistance from Whirlpool after work hours and it is impossible. This tells me that they do not care about their customer or the product that they make. Do not buy Whirlpool products!

I purchased a new gas water heater from Lowes and paid a plumber to install it. I have been having problems with it staying lit. Once I noticed the issue, I notified my plumber and the plumber was aware of this on-going issue with these water heaters. The plumber told me to call Whirlpool and have them send me a new thermocouple. Ive been putting it off until now, but realized today over the phone with Whirlpool Customer Service that the problem is with the vent. The manual that came with the water heater has a horizontal venting installation, yet Whirlpool claims that it should be vented through to the roof and they sent me, via email, the correct manual. When I asked Whirlpool how the plumber was supposed to know, she said that he should have known that it was not the correct manual (even though there is no model number written anywhere in the instructions manual) and that we should call to make sure that we have the right manual before installing my next product. So, I need to double check every purchase I make! Or is this only with Whirlpool products? After speaking with two different Whirlpool reps, I have concluded that I need to purchase a new water heater, but believe me, it will not be another Whirlpool!

Whirlpool water heaters are a disgrace!!!! I have never been so dissatisfied in my life with a product. I bought this water heater 11/2017. Three months later, it was not working. Whirlpool sent an igniter and I had a technician to put it on. This was a short fix because it broke down 2 weeks later. I called customer service and of course they gave me the runaround. I will never ever buy another Whirlpool product. This company is the worst.

I purchased a Whirlpool water heater and after working fine for about 2 1/2 years, I began having problems with it staying lit. I dealt with troubleshooting beginning in January of 2012 and finally in March of 2012, I was sent some replacement parts. The unit worked fine through the summer and once the weather started getting cold in October of 2012, I began to have problems with the unit again. After a couple of months complaining and threatening to file a BBB complaint, I was sent all of the parts left to change on the water heater. And I was told after the parts were changed if the unit still did not work, that it was probably a venting issue and that I would be responsible for that issue and the unit was not defective. I received the parts on 12/04/12 and they were changed out the same day. Now the unit will light when I hold down the button to light it but once I let go, the pilot light goes out. At least before changing out the parts, the unit was able to be turned on and sometimes it would work and other times it didnt, but now it will not light at all. This is very frustrating because the unit is under warranty and Whirlpool has for an entire year fought me tooth and nail just to send me the parts for the unit, only for the unit to still not work. I have a family and it is discouraging to not know when you are going to have hot water, having to constantly fix the unit or to call Whirlpool to troubleshoot and finally for the unit to still not work after replacing the parts. It looks like I will not have any hot water at all now.

I see that I am not the only one with the same pilot problem. I just purchased this new model that came out last summer. I bought my new water heater in September and just this past weekend, it messed up. I have not had it for 8 months. Whirlpool sent out a technician yesterday and he said the assembly is not good and the pilot would not light. Well they sent me a replacement part and they are coming out today to install it. The funny thing was that the technician said, Oh, these are hard to work with. We have a lot of problems with these models and they just came out last summer. Its the on that has the little box and you push the pilot button in and hold it until the red light comes on. Anyway, he said he didnt carry parts for that one, only the old ones which last longer. The ones that have the black round circle that looks like a thermostat. I said, Really? Well the reason I bought this water heater is because my last one that I bought 2 years ago kept having the same issue. Whirlpool sent me the assembly with the pilot and all 3 times and would never replace it. I got tired of it always messing up so after having it for 2 years, we just dumped it and went and bought this new model. Here we are 8 months since we bought it and the same thing is happening. I am so furious. I am pissed off that they dont recall these if they are defective. Why do they keep selling them if people have problems? My cousin called me a couple of months ago and asked if my husband could check her water heater and its the same type I had and it was doing the same thing. I will never buy another Whirlpool water heater again.

The damper switch at the top of my water heater, one I purchased at Lowes stopped working. I talked to someone at the local store, and I was told I had to contain the manufacturer. I called the number on the front of my unit. The tech talked my husband through the restart process...not once, but on two separate occasions. We were told that because it was intermittent, something they decided Over the Phone, they could do nothing. They would neither send a replacement part nor a technician. By the time we had to call back two days later, restart was impossible. JUST to get the part, a specialty piece, we now have to pay for expedited shipping! And either install ourselves, or wait 5 days After Arrival (!!), to get the stupid thing fixed! If they had sent the part out originally when we asked, we wouldnt have to wait for hot water or pay anything for a warrantied piece! Its a racket. Stay away!!!

I have a model FG1F4034T3NOV water heater that was a problem since day one. The pilot will not stay lit, and apparently, there was some sort of class action lawsuit due to a defective part that I missed out on because I didnt know about it. The telephone representative is quick to point out that it is out of warranty due to the date of manufacture and that it needs about $200 in parts because I cant find the receipt from 4 years ago, when I bought it from Lowes. The company flat out refused to do a courtesy replacement for parts or discount them.

I bought a 50-gal. Whirlpool electric hot water heater about 6 years ago from Lowes. About every two years, something goes bad. So far, I had to replace electronic control board that sits on top of heater twice. Then the heating element went bad. Well, this time, the electronic control board started to smoke and melt. I was home so I smelled something melting and found it. What would have happened if I was not at home? I have dogs that are like my kids; they could have been killed. Whirlpool wants to send the replacement parts knowing this part is no good. Do not buy a Whirlpool electric water heater! Now, Im scared the next time I wont be at home to find the thing smoking. I dont have money to buy a new one. How many other people have the same problem?

I bought 40 gallon gas water heater in June 2004 and had to have it worked on twice, costing more than I paid for it. I am replacing it now because pilot light will not stay on, and it is currently out of warranty, and I have no faith that simple repair will hold more than 1 year stint. Customer service was attentive but product itself failed to meet expectations.

New water making loud pinging noises when burner shut off. Whirlpool referred plumber. Plumber stated this is normal. After few months heater would make loud humming noise when burner turned on. Called Whirlpool again. Said I had to pay for plumber to troubleshoot and if part needed I had to pay labor to replace part. Would never recommend this product to anybody.

This is my second water heater in three years. The problem is the thermocouple thermostat. Also, when I drain the water, it comes out of the heater black because of the corrosion in side. I spoke to people in the company, and they were nasty to me. This happened to my two heaters in 2 1/2 years. Please, do not buy a Whirlpool heater.

I completely forgot that I wrote a review on our Whirlpool hot water heater model FG1H5040T3 Nov in 2010 until I received an email telling me how many people read my post. Surprise, Surprise guess what we are having problems with again. You know how nice it is to have hot water anytime you need or want it. Well, not at my house. The hot water heater worked for about a year (Im probably being nice with the time here). Heres our problem now, once the water heats up the pilot goes out. It will not stay on. Ive noticed that if its full the pilot light will not come on, so we have to run some water to be able to light it. Well I called customer service, a waste of time. The guy told me that my heaters warranty expired last year and his suggestion is to go buy another heater. REALLY! All I wanted to do was order a part for it. He did send me an article with suggestion of things to check. Sorry, we already did everything in the article, another waste of time. It seems we are not the only ones (model #) with problems with Whirlpool. Whirlpool used to make good products but its not anymore. I will NEVER buy another Whirlpool product again.

I just bought this water heater on 2/12/12 and it has already started having problems. I got a self diagnosis of the gas valve needing to be replaced. I think that if this becomes an ongoing problem, whether I have a warranty or not, I’m going to trash it and go with another brand. I shouldn’t have to pay to have the gas valve replaced.

I just purchased a new Whirlpool 6th Sense hot water tank #333570. This unit is a piece of garbage. Whirlpool should be ashamed at the quality of product they make. This unit came with a bent temperature and pressure relief valve, which required a piece of copper tubing to be bent awkwardly just to remedy the situation. Also, the control box is set at 12 (most other brands are 14, which is common), forcing the gas lines to be re-piped (very expensive). This unit also is extremely noisy, runs really, really hot and is not energy-efficient at all. Shame on me for not researching this product more closely. If youre buying a new hot water tank, steer clear of Whirlpool products.

On Dec 18, 2015, my hot water heater located in my garage started spewing water out into my garage, driveway, and into the street. I called Lowes, whom I purchased the water heater in Jan 2011, in which it was still under warranty. I was told to call (Whirlpool) 877 817 6750, the order was placed for a gas shut out valve after going through a check system. I was then given the names of two local preferred technicians to repair water heater, whom was not available. The representative from Whirlpool (American water heater) told me I can get the plumber of my choice, authorization number was given. I had to call the (Whirlpool) (American Water Heater) back and was told the part was ordered 2 times. The first part will come on Dec 19, 2015 by UPS, and that the second part will come on Dec 21 by UPS, that a prepackaged label for return will be attached, and to tape the 2 boxes together to send back to the company--one box with the old part, and one box with the new. So, I sent the boxes to an address in Junction City, Tn. But I was not sent prepaid label, so I kept by word and spent $14. I will not be reimbursed according to American Water in which I followed their directions to a tee. So the walk away, the customer is always wrong, staff is not being trained the right way, and as a customer I am out of money and making adjustments to the way of customer service. No service. Just a waste of time, effort, and money.

We have had this water heater for less than 5 years. It was purchased new from Lowe’s. This is the second time we have had to replace the thermocouple and are told that we have to order the part from Whirlpool. Really? What do we do for hot water in the meantime? This is a very disappointing response from Whirlpool and Lowe’s. I will never again purchase anything from either company. We had to buy a new heater today, pay for installation and permits. This is a rip-off by Whirlpool and Lowe’s.

Purchased Whirlpool gas hot water heater from LOWES on 9/25/2016. After the installation, tried to light the pilot light for 90 minutes. Followed the recommended instructions, I could not get it to light. Called LOWES they told me to call Whirlpool. I did so, and told them I will return the heater to LOWES the next day. Whirlpool customer service very bad. Returned the heater to LOWES the next morning, went to a local plumbing shop and purchased a Rheem heater. After installation it lit very first attempt. Now three weeks later I get a letter in mail from collection agency that LOWES turned me in for stopping payment on the check I wrote them. After reading the many negative reviews and they disregard for my and my familys safety, nobody should purchase a Whirlpool gas heater from LOWES.

I had the biggest nightmare with your sorry company. On 01/05/2013, I purchased a new 50gal electric water heater from Lowes in Waco, TX. I got the unit installed and the damn thing would not heat. I followed your lame support instructions. I contacted your support tech and diagnosed everything possible. I was told I needed to have an electrician to verify that I was getting enough power. That cost me $75.00 bucks and everything checked out. He was not able to check the water heater since he was not a Whirlpool licensed tech. So I called Lowes to return the water heater. Now this is where your policy at Whirlpool suck! Lowes is not allowed to take back/exchange your crap without an RMA number. I had to get it from Whirlpool directly! I called Whirlpools customer service. They flat out refused to do so. They stated that I need to get a certified Whirlpool tech, but it was up to me to contact one! Their nearest one was from Dallas (2 hours away) and could not come out until later next week! I told the tech that its unacceptable! She even refused to get a supervisor! Plus now I blew up on this one. I had to pay the tech $75.00 up front plus the $75.00 an hour to which it would take 2 1/2 hours for repair. Meaning, I would pay more in a damn service call than the actual cost of the new water heater! Oh, but they would refund me in 60-120 days. I would first verify the work was done and if any overcharges, it would not be refunded! So I say to Whirlpool/GE, your warranty policy is a bunch of **. This includes your customer service team as well! I will never ever purchase a Whirlpool or GE product again. Samsung now has my business. May your company fold! Youre a worthless corporation that continues to rip the Americans off!

I bought my Whirlpool water heater from Lowe’s in 2010 and now 2 years later, the pilot light keeps going out. When I tried to buy replacement parts from Lowe’s, they stock parts for other brands but no parts for the brand they sell. The water heater is junk and Lowe’s is no help. I will not buy from Lowe’s again.

I purchased a 40 gallon water heater at Lowes and installed about 3 years ago. A couple of weeks ago, it got an upper sensor failure code on the gas valve. It would heat by resetting (turning valve off, waiting a minute and then lighting) but after a few minutes, it would fail again. I called the customer service and they mailed out a new upper sensor. When it came a few days later (I paid for shipping), I installed it but the same failure code. Again, the only heat I could get was by resetting the valve several times before a shower. I called customer service again, told them what I did and they said, Oh, the problem is the gas valve then. So they mailed out a new gas valve unit. It then came a few days later and I installed it according to the enclosed directions to the letter. Still got the failure code and still had to keep resetting it to get any warm water before a shower.I called customer service again, told them what I did and he said, Well, did you flush the water heater with apple cider vinegar before you installed the new gas valve? I said, No, it wasnt in the enclosed directions to do so. He said, You should have done that and it would have worked. I will send out a new gas valve. At this point, I blew up. Two weeks with no reliable hot water. I told him I want a new water heater and he refused. I asked to speak to his superior. He said no. Dont ever get a Whirlpool product. Some other crappy company builds these turds.

I bought my 50 gallon gas water heater in December 2015. When kicks on it rumbling. I called warranty and they said We will send tech out but I will have pay the labor. Why do I want pay for a tech if the quality issue is the water heater. Need pay $180 for person come out say its defective. No sense to me. Then when they tell me need new water heater pay them for install. You can check my accounts I used to shop Lowes and will no longer do it because of this service.

This is truly a piece of junk! My water heater is 2 1/2 years old and the pilot light will not stay on. Was told that I needed a thermal coupler and paid $30 for shipping. Installed it and still the pilot light will not stay on. Was told again that I needed to replace the main control. Another $30 for shipping. Had that installed and the pilot light stayed on but no hot water. The light was blinking 4x (temperature too hot). WHAT!!? ALL I GOT WAS COLD WATER! Now I was told I need to replace the temperature sensor and they wanted another $30! I told them to I was going to junk it and buy a different brand.

Pilot light will not lit. I called Whirlpool. They said they could ship me a replacement for $34 or I could go to Lowes and get one for free. Lowes said they were out of type C kits and they have not received replacement kits for 6 months. Lowes informed me about the recall for this part. If its a defective part, Whirlpool should be sending this to me for free. I will not be buying a Whirlpool water heater next time.

Purchased a Whirlpool hot water heater from Lowes. Heater has 6 year warranty. Hot water heater is 1 year old and the pilot would not light. Contacted Whirlpool warranty department to what the failure cause. A new control was sent and replaced by a qualified journeyman plumber; still not working. Called whirlpool warranty department, told control valve must be faulty. We have gone 5 days with no hot water. I am not waiting another 5 days to get hot water. I am having the plumber take out this worthless Whirlpool heater and haul to the scrap metal business. That is where I should have sent it from the get go. Dont purchase a Whirlpool product. The money should be spent on a product that works and will last.

I purchased the original Whirlpool water heater from Lowes in April 2008 for $372, and an installation charge of $443, grand total - $815. In February 2012 the tank leaked profusely, enough to ruin a section of hardwood floor in the room behind the garage where it was installed. Whirlpool provided me with return authorization, and Lowes provided me with a replacement water heater. So far so good. Since the original installation was done through Lowes, the replacement had to be as well, according to Whirlpool, but now they charged $500 with tax to install the replacement water heater! Grand total now is $1315. Fast forward to May, 2014 and the replacement water heater, just barely 2 years old, shuts off with a code of Bad gas control valve/thermostat. I call Whirlpool and an extremely rude 20-something staffer tells me the unit is out of warranty by one month! The replacement unit has no warranty at all - nada - only the original one does... Is this unbelievable or what?! BUT, they would be glad to send me the replacement of the defective part for $200 PLUS overnight shipping charges, and I would be responsible for all labor charges to install it. Had I opted for this my original $372 water heater would have wound up costing me in the neighborhood of $1800!! I told her in no uncertain terms what she could do with the repair part, and now I am going to go shopping for a water heater that will last me more than 2-4 years, and you can bet it wont be a Whirlpool, and it wont come from Lowes.

I purchased a Whirlpool Water Heater BFG1J5040T3NOV from Lowe’s and have had numerous problems. The biggest issue is having to replace the thermocouple three times. It works fine for about a year then I need to replace it again. This is tiresome and wasteful and Whirlpool should be ashamed. As a company that once had a high reputation, this is sad. I would not recommend buying anything from them, especially their water heaters. After repairing this one, again, I will look elsewhere for the next one.

Whirlpool Energy Smart Residential Electric Water Heater - On top of this water heater is a junction box. If it goes out, so does the water heater. I am on my fourth junction box, at my expense on three of them plus the electricians bill times two. They finally sent me one free!

I purchased (from Lowes) a Whirlpool water heater in 2010 unaware of the recall and problems a lot of customers were experiencing. I have changed (6) thermocouples the most recent yesterday 2-10-2014. The heater still does not work. Is there any compensation I can receive at this date. If Lowes were aware of the problems with the heaters, how can they still in honest sell these water heaters to the public.

The technician that was here to repair my propane water heater called Whirlpool to get help with the problem. The pilot would not stay lit, they would not help him. I told him it was installed in a mobile home and he had to cap the gas to the heater, it was still under warranty. Later I found out there was a recall on this heater and that probably was the reason they told him that. I ordered a water heater just for mobiles and am in the process of getting it installed. I kept the old heater for now and will still pursue this issue under the warranty.

DO NOT purchase a WHIRLPOOL hot water heater!! The gas valve temperature sensors on these units are faulty. Our technician has replaced several of these defective sensors. Costs $250.00 to install - water tank is only a year old! WHIRLPOOL REFUSES TO ACKNOWLEDGE THIS PROBLEM!! We bought this particular unit because of the reputable name brand. They dont live up to expectations. Dont waste your money on a Whirlpool - youll be replacing it soon! Very disappointed in this company!

I have the same pilot light problems as everybody else. I pulled the burner unit out, and cleaned, and blew everything out, and took a wire brush to the openings on the floor of the unit. I called customer service, and was asked about ventilation. I didnt mention that the heater still didnt work, even when the door to the tin water heater was removed, so venting is not the likely culprit. She authorized a repair that will likely do nothing from the comments I see.The real problem with their customer service, is the apparent stupidity of the computer system. She asked me for the model and ID number. I had to cut through the extra insulation blanked on the tank to get it. However, when I gave it to her, she then asked me if I was ** and if I live at **. If this information was already in the computer, why couldnt there be a search by my name and address, to get the model and serial number. Obviously, I had registered the water heater in the past. Isnt being able to get this information the reason to register in the first place?Now, I have to replace the extra insulation, all because of a stupid inability to create the necessary searches in their customer database. Yes, I could have written the numbers down, but why have the customer registration at all, if it isnt to be used for anything, other than data mining of the customer base.

Having a Whirlpool gas water heater for less than 2 years and having a 6 year warranty one would think you are safe to believe this large company will treat you as well as you treated them when buying their product. Think again. No one is allowed or has the authority to issue credit for failed parts, you cant return the product to place of purchase, you are hung out to dry. Whirlpool, I will never buy nor recommend any product you create or sell. I will make it a point to anyone having a conversation about your products just how youre untrained, read by the manual uninformed technicians really are. I will explain just how over inflated your prices are for such cheap engineered to fail products are. Have a nice day.

I purchased a home in March of 2013. When I bought the home, I noticed it had a new Whirlpool 50-gallon gas 6th sense hot water heater model number ND50T122-403. It was newer and I thought it was a good selling point and would last many years. The original owner had purchased the heater in March of 2011. Three months after I moved in, the control valve went bad - 4 flash eco lockout. I called Whirlpool. They sent out the replacement part. I had to pay for shipping express delivery. Since then the control valve has gone out 2 more times, a total of 3 times in one year. On the third time, they gave me a return number for a replacement. I dont even want this heater for free. I am still required to pay for installation and additional installation parts. This product is terrible. Save yourself a headache. Do not buy this product!

Water heater was defective from the factory with a pinched wire between the thermostats. After replacing everything on the heater Whirlpool would not reimburse any parts or labor for the unit... Whirlpool is dead to me now, and forever and I love to tell my story to prospective buyers of their products!!! So far, to date I have cost them about 14 sales of major appliances (and still counting!!!). After reading some reviews… Im (sorry, I omitted the personal insults) in respect of your review guidelines.

We bought a whirlpool water heater about two and a half years ago and started having problems with the pilot light going out. The gas company said that these have been recalled but he was wrong its the 2005 year. Sure we will have to buy a new water heater soon.

I have Whirlpool 40 gallon heater 5 years ago. The pilot light went out and I replaced the parts. This has happened three times and I have replaced the entire thermocouple assembly three times. The last time, the parts came straight from Whirlpool. This time, the pilot light will not stay lit. I am on my way to buy another hot water heater for my family because I have had enough.

Recently had a Whirlpool gas water heater installed. Would smell gas every time the heater kicked on. I inspected the vent, all the new fittings, with no luck. Leaving the windows open didnt help. Finally found the problem: the factory-installed line from the gas control valve to the tank was leaking. Should have kept my old heater. It was still working flawlessly after 20 years. You would think a new heater would at least be inspected before hitting the market.

Whirlpool Water Heater bought May 2011: Water heater not heating. I called Whirlpool and they stated the equipment is under warranty but not the labor; $137.50 for 1st hour of service. Troubleshooting is a joke. It just doesnt heat. Waiting on the 3 plumbers to call me back. They are busy. Water heater went out Sat morning and Whirlpool doesnt open until Monday. Its Monday at 5pm and Im still waiting on a call back.

Whirlpool N50T91-403 purchased in Mar 12 had an error code 4. I knew the water heater had a safety installed in it when I was working on the plumbing and allowed it to drain the hot water side down to 16% of capacitance of 50 GL. After the plumbing issue was resolved, I saw the water heater had shut off (thermal protection) but the switch wasnt tripped as far as I could tell. Knowing small processors can only remember anything if they have power, I removed the Honeywell circuit board and with my multimeter probed all of the capacitors contacting them both (-) and (+) and in reverse order. Doing this forces the IC to forget its codes because they require a small amount of voltage to remember them, usually powered by a small capacitor. I reinstalled it and voila! Presto! It works again.

I have purchased a Whirlpool Water Heater on May 21, 2005 from Lowes Model number FG1F4040S3NOV, Product number 0730261, Serial number 05181291061. It is one of the Flame Lock heaters that was part of a class action law suit. The lawsuit has been settled however. I have had three thermocouples to date installed and each time the heater has gone out after three to four days. The technicians I have contacted at Whirlpool all have stated something else is wrong with the heater even knowing that this model has been seriously defective from the beginning. They always tell me to do this and that to repair it. I do not have hot water as of the date of this writing. The original problem began June 19, 2011.

I have a Whirlpool Gas Water Heater, product #0733136, that was installed in 2010. The pilot has repeatedly gone out and had to be re-lit. After reading some of the comments, I am amazed that other people were told to verify gas supply with the gas company (done) and clean the air intake (done) and then to call customer service and be told to do the intake cleaning again (done professionally six days ago). I will never buy another Whirlpool appliance, and fortunately, I am in property management and can advise others to avoid this company as well. I am extremely disappointed in Lowes for not doing a better job of providing reliable choices for their customers especially after these many complaints over the years. I have decided to replace the water heater with another brand immediately.

I bought the Whirlpool model e2h50rd045v electric water heater to replace my failing gas water heater on July 21, 2014, and had it installed a couple of weeks later after a little over 3 years of use. The water heater is still working with no issues or major problems. I'm happy with the decision to purchase this water heater.

I purchased a 50-Gallon Electric Water heater in 2006, sure it lasted and worked well for quite a few years; however, in August 2014 my power bill started to rise dramatically, I live in Arizona and $300-$400 power bills are the norm in the summer months; however, a $700.00 bill will immediately be noticed. I contacted the power company and they sent a tech over who performed a lengthy diagnostic and determined that my water heater was running constantly thus accounting for the great increase in power, I contacted Whirlpool and received 2 heating elements (no charge) which my pricey plumber replaced.The problem still remained and I contacted Whirlpool again and again trying to get this issue resolved. I paid less than $400.00 for the heater installed and since Ive been having the issue Ive almost paid another $400.00 in labor costs trying to get a resolution. Ive decided to get another system and my only reason for posting this is to inform all that the Whirlpool heaters seem to be very problematic, like others Ive had plumbers decline my business when I inform them that I have a Whirlpool tank with the Energy Smart module.

We purchased an energy efficient Whirlpool water heater on 10-20-2005. This water heater has been serviced at least if not more than three times. The computer box on the top has been replaced twice each time leaving my garage flooded. This time the water is running from the thermostat box again the garage is flooded. I called for service and the representative was very nice and understanding. He gave us the information to pick up a replacement heater. The complaint is the mess that it made. I have already filed a previous claim with my homeowners insurance for the damage. I would like to know why I have to file repeated claims with the risk of losing my homeowners insurance because of the repeated damage caused by Whirlpools obvious defective water heater? I would appreciate some resolution from Whirlpool for the damage this water heater has caused. The replacement heater is fine but I would ask that the to company consider some compensation of the water damage this heater has caused again.

I replaced a 15 -year-old propane water heater with an electric on 02/01/14, due to the high propane prices, $6 a gallon, and because I felt the heater should be replaced. After installing the electric water heater I filled with water purged all the air out, powered it up, went thru diagnostics and heated water to 120. After an hour I turned on the hot water at the kitchen faucet, hot water was there but not for long, water got cold,.I troubleshot the problem back to the anti-scald valve installed 15 years ago when I had a professional install the first tank. By placing my hand on the hot water line coming out of the tank, I found the water was indeed hot before the anti-scald valve, after the valve the water was cold indicating to me the valve was not functioning properly. I went to Lowes bought the parts to bypass and removed the valve, went home and in another hour had the problem solved! I wondered why I had to turn the temp upon the old heater to get hot water! I am very happy with my electric water heater, not only did Lowes have the last one in stock, it was on sale $100 off regular price, it is a digital controller type with water temperature setting on the front. I checked the temp at the water faucet in the kitchen. I had it set to 120, the water temp out was 119.8 on my digital thermometer. Water was too hot so I lowered it to 110, perfect temp for a hot shower. Even if the thing uses more electric than it should I still save because the fact of propane is so high I couldnt see spending $600 for 28 days of propane, versus $400 on a new electric water heater. I would rather pay a higher electric bill than feel I am getting ripped off with the propane dealers! Also there is absolutely no residual heat loss. This is well insulated even comes with pipe insulation!

We had purchased an 80-gallon hot water heater less than five years ago. The tank started leaking, so the whole hot water heater had to be replaced. The previous unit we had was at least 10 years old, if not more. We are extremely displeased with the quality, and very upset with having to outlay such a large amount of money within five short years. Whirlpool has certainly not earned our trust in their workmanship.

I just wanted to post a quick response to a problem that so many people are having with their Whirlpool FG1H5040T3NOV Hot Water Heater. The biggest problem is the Pilot Light Wont Stay Lit. Ive had this water heater for many years now (since 2005) and two days ago we didnt have any hot water. I checked the heater and found that the pilot light was out and that when I lit the pilot light with the igniter, it wouldnt stay light. This could have been a number of problems causing this issue but heres what I did to get it fixed. I looked around on the internet and saw that many people had this same problem and several years ago Whirlpool gave out warranty replacement upgrade kits to fix it. I called Whirlpool support, gave them my serial number and mentioned the upgraded kit. Unfortunately, my 9-year warranty expired a few months ago and I am no longer able to get the upgrade kit for free. Apparently this upgrade kit was part of a settlement for this water heater that was sold through Lowes. The upgrade kit has a few enhancements including an adapter to allow the use of a standard right hand threaded thermocouple as well as a larger pilot light window and added safety thermal switch. This is definitely an improvement over the old.Anyway, I looked at Lowes website for this upgrade kit and their description and internal part number is slightly different but it is the same thing as confirmed by Whirlpool. Whirlpools part number is 6910813 for the conversion kit. Lowes calls this part American Water Heater Company Gas Enhancement Kit 5040T NG. This kit is only $35 which isnt bad. So, I went to Lowes, purchased the kit. The instructions are included and are even good for a novice. It took me about an hour to complete the changeover. Youll need to remove the old burner and orifice to use them on the new kit. I then checked for gas leaks. I lit the pilot and when I turned on the heater, the burner lit right up. All is good now!

BFG2F4040T3NIV IS HORRIBLE. This water heater is JUNK. The release valve has released and flooded my basement 3 times in the past 2 years and the recovery time on water is terrible. Whirlpool needs to step up to the plate and refund everyone who purchased one of these. Every review on this unit is horrible. DO NOT PURCHASE a WHIRLPOOL water heater!

Water heater purchased in 2011 and is already broken. Called the hotline and they were rude. Told me I need a $199 part. I read all the reviews and it seems that Whirlpool has made a bad name for themselves with the water heaters. They were not willing to work with me.

I purchased and had professionals install a Whirlpool 30-gallon water heater in 2007. Since that time I have had issues with the unit not staying lite, but have been able to deal with it myself. Then in November 2011, it wouldnt work. After paying a plumber to come out and check everything, we got on the phone with Whirlpool who goes through their generic checklist, and after all that they agreed the control was no good. They sent a replacement part out at which time I had to pay to have put in. Now, March 2012, the same thing is going on with the unit. Customer service is their same polite self and have to go through their checklist, but unfortunately we were cut off. This was followed by calls and trying to get the same operator, who was supposed to call me back. It didnt happen. I then called and was hung up on. Finally, I had to work with another operator who again wanted to go through her checklist! She finally agreed the same control unit must be bad and is sending me a new one so I can pay to have it installed! They will not admit the unit is bad and replace it completely. I guess when buying Whirlpool you need to understand they dont back their products. It appears to be normal that a control unit from Whirlpool only has a life expectancy of 3 or 4 months. Last Whirlpool I ever buy!

Product number 0733318 Terrible water heater - Check valve went after 2 years. Replacement has to be shipped from TN. $30 to next day it or else I can take cold showers for a week. Warranty does not cover shipping or installation. My opinion, buy puts on WHR. Absolutely crappy product.

We purchased this water heater (Whirlpool 50 gallon, 9-year warranty, Regular Electric Water Heater, Model Number ES50R92-45D) in July 2015 when Lowes had a special financing offer. Doing other remodeling in the house, we didnt have it installed until the beginning of November. A local licensed plumber installed this for us and we havent had a hot shower since. We have called Whirlpool at least five times. Theyve had us replace the elements, replace the electronic thermostat AND the regular thermostat, then they even had us call a warranty plumber they use to inspect the tank and authorize what needs to be done next. When he arrived, he said he hadnt ever even SEEN this model before. Being fed-up with cold showers, I called Lowes to see if we could just take the thing back to the store, but they said that since it was after the 90 days, I would have to get an authorization number from Whirlpool. I just spent another 20 minutes on the phone with Whirlpool explaining my situation and they said that they cant authorize the return of a tank that can be repaired. I then asked if we didnt have a money back guarantee and the guy said, Unfortunately NO. He then suggested I call the plumber they had recommended to come out and look at it again. The guy was from Tampa and when he was here, he just wanted to get home since it was nearly 5 PM AND hes the one who said he had never seen this model before. What would be the point of calling him AGAIN??? When I buy a BRAND NEW product still in the box from a reputable store, I do NOT expect to have to troubleshoot and fix it. IT SHOULD WORK. Well, I have learned another valuable lesson from the school of hard knocks (and cold showers)...Always read the comments on a product before purchasing.

I had water heater EE3Z50RD0550V installed on 11/3/11 and it started leaking July 29, 2013. Whirlpool gave me Return authorization # and said I have to return the water heater to Lowes (purchase place and original installer) to get a new one. Fortunately, Lowes said I only have to bring them the RA # and they will swap out the water heater. However, there is a $300 charge for installation. Whirlpool says they only cover this the 1st year, except when its a manufacturer defect. But they cant tell me how to prove its a manufacturer defect. Why else would a glass lined water heater start leaking only 21 months after installation?

Our Whirlpool 40-gallon electric hot water heater, purchased in 2008, has performed fine, until today when it flooded our basement and, of course, did not provide hot water. As the paperwork says, it has a 12-year warranty. What options do we have for repair or replacement, preferably replacement?I was unable to contact anyone on the 877-817-6750 number due to the bad weather. The model # is EE3J40RD045V, the serial # is 0742130246, and the product # is **.

I bought this piece of junk heater (serial no. 0804T411536) from Lowes and had their contract plumber install it in or about 2008. Since that time, I have had nothing but trouble with it. It just doesnt stay lit. Every plumber who works on it tells me that they have numerous problems with them and they cannot repair them - the customer has to get the part from Whirlpool. And today the woman I talked to told me that I had to pay the shipping charges, which vary according to how quickly one wants hot water! I personally find that a true rip off. If you cant guarantee the product you put on the market, then dont put it out there. I will never buy another Whirlpool appliance or shop at Lowes!

I purchased Whirlpool electric hot water tank in May 2011 (model no. EEZ80HD055V). The water tank was working fine for four months. It does not work anymore. I tried to get a hold of Whirlpool customer service. But I couldn’t get a hold of customer service at 877-817-6750. It is motel business without hot water. We could not open the business. We tried the best we could, but there is no contact or support from Lowes or Whirlpool. We have no other choice other than replace the hot water tank. We tried to find the right phone number to explain the situation to Whirlpool customer service rep.

The Whirlpool water heater I bought 2 years ago at Lowes has had continued problems with its thermocouple causing the water heater to shut down. At first I would have to relight it about every 2 weeks, now I had to do this everyday. I was going to replace the thermocouple until I read numerous sites explaining that several people did this and experienced the same problems.

I bought a 50 Gallon Whirlpool Gas Water Heater with an extended warranty from Lowes, it has not been delivering hot water as it should. I checked with Lowes and they told me I needed to call Whirlpool first and get a number from them before they could do anything. I called Whirlpool and they had me do a water volume and a hot water time test. By their own time test guide, my water temperature fell 30 degrees in 13 minutes and 52 seconds, when it should not have dropped 30 degrees until 18 minutes. When I reported this to Whirlpool I was told that there was nothing wrong with the water heater. I then lodged a complaint with the representative but it sounds as if nothing was going to be done.So I am out $999 for a faulty water heater and an extended warranty. Will update if anything changes. One of the reasons we bought this product was it said: MADE IN AMERICA. We wont buy any product made by Whirlpool again, We feel they dont stand behind their product.

I apparently am one of the lucky ones to have an electric water heater. My unit started giving me failure codes during the Christmas holidays. Each time it would fail, I would get a different failure code indicating the upper element, the lower element, and a sensor failure. After testing all 3 of these components, it was determined to be a controller issue. After speaking with Chris on the phone, he overnighted a new controller to me. I installed the new controller and had no more failures. Hot showers for New Years! Thank you Chris.