Our BW 40 Gal. natural gas water heater has taken care of our family of 7 for 12 years so far. I have not had to do any repairs or call a tech in that time. So I have been very happy with it so far. The reason for the review was because I was surprised at all the negative reviews and wanted to share that I have had a totally opposite experience. Has the company changed? Why all the negative reviews? Hot water heaters are not that complicated. Yes my pilot light has gone out a few times in the last 12 years, but I dont think it is anything to complain about. It sounds like a lot of the complaints are dealing with the company. I have had no experience in that area, because I have had no need to contact them.

Four years ago I purchased a Bradford White gas water heater. In less than 2 years the temperature of the water could not be controlled, as I kept turning it lower and lower as it stayed very hot. When I called the company I was told to set it at pilot which I did... still too hot. A plumber looked at it and told me everything was fine because the blinking green light was blinking. I suggested that maybe something was wrong with the blinking light! This patient person finally ran out of patience and called another plumber. The temperature of the water on just the pilot light was 134 degrees. The plumber has changed out hundreds of the sensors in these water heaters because they only last about 2 years... about $200 part. If you dont mind the built-in obsolescence expense every 2 years and poor customer service, by all means purchase a Bradford White water heater.

We had the Bradford White gas 40 gallon hot water heater B/Wmitw40s6fbn installed 3.5 years ago after being surprised that the prior Bradford White unit lasted over 13 years. I thought we would have the same luck, but it started leaking from the side somewhere and leaking down the unit after 3.5 years. The pilot light seemed to also be going on and off a lot. Luckily my wife, Melinda discovered it leaking and cleaned up the puddle before it went into our finished half of the basement and into my office. My 3 sons, 13, 15 and 18 as well as Mindy and I had to do without hot water for a few days as it happened during February vacation and we were going skiing. We returned on the weekend so had to take showers at the country club for a few days. The plumber said that Bradford White would charge $140 for the new tank for shipping and the fact that it was a newer and better model. It looked exactly the same as the other unit. Plus it cost me $300 in labor to replace it. I will keep a close eye on this one after reading all the negative reviews. It seems as though Bradford White have done a 180 since we bought the last one 17 years ago when it was with our newly purchased home. It is made in the U.S. so I cant blame it for being made in China! There is obviously a defect with this 40 gallon tank.

We switched from an older, gas powered water heater when we did a renovation. The water heater wasnt malfunctioning, we just wanted something more efficient. We got a Bradford White direct vent water heater. In the space of one year we have had to replace a sensor twice and replace an entire module as well (the control box on the front). Our old water heater was set it and forget it - this one is set it and pray...

This device was sold to me as a premium product that would last for years. Instead, it failed in under 6 years and had to be entirely replaced. Besides making a mess in my basement, I was also responsible for the labor for replacing the device. This cost over $1000. For that, I could have just put in a new hot water heater. What a waste of money and what poor quality of product. I called the warranty department to tell them how upset I was about the amount I had to spend because of their shoddy product manufacturing and they didnt care and werent willing to contribute to the high labor costs I had to incur. Dont buy their products, they are the worst.

My 14-month old Bradford White Hot Water Tank, model M240S8DS-INCPP, had a defect in the drain valve. The valve blew apart, and left me with a water damage claim. The local supplier says there have been 2 other failures on the same model tank since the beginning of the year. Is this a known defect?

These are garbage. Ours leaked flooding our basement and they will not replace under warranty. Stay away from this companys products, the tank was not even 4 yrs. old.

I purchased 2 of their small 6 gallon electric hot water heaters to replace the same size Rheem units in my office. I decided to spend the extra cash on the Bradford White instead of a direct replacement from Rheem, thinking Id rather buy a quality unit now and not have to worry about it for another 10 years. Only one of my Rheem units failed after the 8 years, but I figured the other was sure to go soon so I replaced both. What a mistake it was to go with the BW units. After 3 weeks the element on one unit blew out, I called for service. They told me I would have to pay their tech to come out and diagnose and if it was deemed a defect, they would cover the repair. Knowing this would end up being a useless expense because they could always find a million reasons to say it wasnt them, I replaced the element with an aftermarket - unit worked good for a while until now the thermostat crapped out. (It was working fine after element replacement and did not cause it, I cycled the temp adjustment to make sure it turned on and off properly and checked with a multi-meter.) I replaced that with an aftermarket too. So I basically bought an overpriced tin can because the electronics are trash. Thinking maybe one unit was just a rotten apple or something went wrong on install, I figured all is well now that I replaced the parts. A month later, the element on the second tank went in the same fashion. Ok now Bradford, either man up and stop patting yourself on the back with your BS quality awards or change your name to Bradford and Wong, because these have to be manufactured in China or something. Two separate tanks, on two separate water lines with the same exact problem??? Highly doubtful that this is MY problem. Well it is my problem, but definitely not my doing - well maybe its even my doing for buying a BW in the first place. However I called customer service again for the second unit and got the same speech about paying their tech... It just wasnt worth it to get suckered in again by this company for a repair tech to diagnose (aka Yep its broken - heres your bill) and replace a part they would probably weasel their way out of paying for anyway. I ordered the part online myself for $15 because I already know what the problem is. The problem is BW making garbage products... I replaced two Rheem units that lasted 8 yrs under the exact same conditions, both Bradford and Wongs died within a month or two of installation. Thankfully Im handy enough to diagnose and fix these problems myself. Now I know what youre thinking, youre not a plumber and probably installed them wrong. This is a direct replacement of a unit - its 2 pipes and 3 color coded wires, not much room for error there. My Diagnosis - Bradford and Wong makes a garbage product, your bill is in the mail.

Our trusted installers, Snell & Son Heating and Air Conditioning, said this is the only brand they install and recommended it. It never quite worked right providing warm (not hot water) after 5 minutes of showering. The valve broke and cost us $689 to replace, 6 months after the warranty expired. Including labor, the charge was going to be $915. The new valve WV8840A1001 only has a 1-year warranty. We made a mistake installing this heater and increased that mistake by trying to fix it.

I called a plumbing company to look at my Bradford White water heater which is only a little less than 3 years old. He told me to call and have the replacement part sent to me under the warranty. I called the company/warranty department and was told that as the home owner I am not allowed to order the part, only the contractor who worked on the unit! Ridiculous!! Why wouldnt the homeowner be able to order the control unit as the contractor requested I do so??? I am so upset as I havent had hot water for days.

Installed new, failed after 2 1/2 years. Do not use if you have a salt water softener or high calcium chloride in your water, BW would not honor the warranty. Not one penny. No help at all. The tank was almost solid inside and extremely heavy when it was removed. Our contractor will no longer use their products. Expensive mistake. Horrible people to deal with.

In October 2010, I had the small 5 gallon electric water heater under my kitchen sink replaced with a new Bradford White water heater. The work was done by professional plumbers, who have an excellent reputation. Over the next few months, I noticed that my electric bills were higher than normal and couldnt find the cause - now I suspect it was the water heater, since the bills went back down in May.I went on a trip to Oregon to visit family in mid-March and was supposed to come back home to Montana, the end of May. Less than a month after I left, my water heater exploded! It was discovered April 19 and water to the house was immediately turned off, but not before flooding my kitchen with 76,800 gallons of water. Nobody touched anything, except to have the water to the house turned off and the breaker to the water heater/kitchen turned off to avoid fire and electrocution danger. I also had pictures taken. After a week or so of trying to get advice from attorneys and insurance, I contacted the plumbers, who came out immediately to assess the situation. I was instructed to touch nothing till the water heater people inspected. The water heater people (either Bradford White or distributor, Western States Sales) didn’t send someone till mid-June. Again, I was told to touch nothing till they finished their investigation. I argued with them, telling them that mold was growing and would continue to get worse if it wasn’t cleaned up immediately. Due to kitchen damage, mold, no water etc., I was unable to return home the end of May as planned. My house was, and remains, unliveable. In June, Western States Sales sent me a Bradford White water heater claim form to fill out. In mid-July, Bradford White finally sent a shipping label to the plumbers, instructing them to pick up the water heater from my house and send to them for inspection. Bradford White finally finished their inspection of the water heater in mid-August and determined that it was a water pressure issue due to a surge in the water system. This is a lie. I have a letter from the town stating that there was no surge in the system. My other much older and larger water heater had no problems, the neighbors had no problems and the school that is a block away and monitors their pressure constantly showed no surge.I had repeatedly tried to explain to everyone that I want to go home and that the mold continues to get worse every day. I kept telling them that the worse it gets, the longer it will take to clean up and the more it will cost. I have repeatedly explained how much of an inconvenience this has been and that I really want to return to my own home. For the most part, my emails and phone calls were ignored by Western States Sales. They have stalled and caused this to drag on unnecessarily. I don’t know if it was just them or if it was Bradford White telling them to stall it. I do know that there was something defective that caused the water heater to explode and that is definitely on Bradford White. This should have been handled/investigated back in May (should have taken no more than 2 weeks), and clean-up and repairs should have been completed for me to return home by the end of June, at the very latest.I am a disabled widow on social security and as it stands now, I have a house that I am still making mortgage payments on, but cannot live in. It is a total loss, due to mold and structural problems from the water sitting in the crawlspace. I cannot sell the house; it will have to be torn down. I still have no place to live and can’t afford to rent a place, while I am still making mortgage and utility payments. If I quit making mortgage payments, it will ruin my credit and I won’t be able to find a decent place to rent.Since it seemed clear to me that it was a defective product and still under warranty, I didn’t contact my homeowners insurance. I trusted/expected that it would be dealt with in a timely, professional manner. After all, Bradford White is a reputable company, right? Yeah, sure. In the end, when the investigation was finally finished, I contacted my homeowners insurance, only to be told that they won’t cover anything, because it wasn’t cleaned up immediately and that’s why the mold and structural damage occurred. I have kept a detailed log/journal of everything that happened, complete with letters, emails and notes from all phone calls, but it hasn’t done me a bit of good. The lawyers don’t seem to be interested, because there was no personal injury.In my opinion, the fault for the whole thing lies first with Bradford White for the defective water heater, which exploded, did major damage to my kitchen and caused the water to enter my house. Secondly, with Western States Sales for dragging this out, their delays caused mold and structural problems. Lastly, in the end, Bradford White lied about the unit being defective. Back in May, the cost of repair and clean up would have been between $5,000 and $10,000. Here I am, nearly a year later, the house is a total loss, I cannot afford to fix it, have no insurance coverage to fix it, I am homeless and bouncing from one family member’s house to another’s, sleeping on the couch, no privacy or comfort and no life of my own. The upset and stress has affected my health and nearly ruined family relationships. The big companies have no concern for the problems they cause people, just to save a few bucks. I wish they could be held accountable for a change. They all acted like a water heater exploding was totally unheard of, it had never happened before that they knew, but yet there was a specific claim form for it - go figure. If I could give a negative 5 rating, I would!

Installed a BW 40 gal gas water heater. It worked okay for a couple of months, then extremely hot water for a couple of months, then little hot water, etc. Turns out to be the thermostat that my supplier said was a major problem with those units. The real issue is that technical support at Bradford White is non-existent. First, you can never get through to speak to someone. So, I used the option to email and received a reply telling me to contact a plumber. Of course, the voice message while you wait forever says they are highly trained and dedicated and would walk you through the problem. If a company wont back up their product and wont provide customer support, what good are they? No more Bradford White for me!

I had a Bradford-White Defender water heater professionally installed. After 3 years, it failed and is going to cost me $400 installation fee plus another $149 for another technician visit to diagnose the problem. I have a pressure maintenance valve set at 70 psi, tested and working, as well as an expansion tank, so I know it isnt a problem with the water pressure being too high. I also have a professionally installed water softener, so I know it isnt a problem with hard water deposits eating away the tank. I have been reading numerous negative reviews on this site as well as Amazon with the same story Im telling.

Hot water tank failed at 1 year and 8 months. It cost $425 to replace it under warranty. Water started coming out of top side seam. The plumber stated that he had no idea why this would happen. The plumber also stated that this was a top brand; it doesnt look like it according to this site.

In 2015 we needed a new water heater. Our plumber recommended a Bradford White water heater which we had installed. Since then we have had to have the dip tube, gas burner and gas valve assembly replaced twice because we dont get hot water (it is currently March, 2019). All of this is covered under their warranty but they only supply the parts - we have to pay for our plumber to make a service call and fix the damn thing plus a $50 warranty administration fee that Bradford White charges on warranty claims. Dont do business with companies like this!

Have only had this gas Bradford White gas water heater since March 1, 2016, and it is already out. No hot water for 2 days now with a household of 6 people. Lee Company who installed it is trying to work me in today to check to see what is wrong & if it is under warranty.

Our plumber installed a Bradford White Water Heater in our condo in 2013. It has to be replaced today (5 years). Labor is not covered, there is a $125 surcharge because of a federal standard that made newer water heaters more efficient but cost more, so I have to pick up the difference. I called BW and they basically told me too bad, I have no choice. The average water heater lasts 12.5 years, BW certainly lowers that average. Choose anything else.

I wish everyone would do their homework and read these reviews before buying a Bradford White (BW). These things have been junk since AT LEAST 1982. My first new house in 1982 came with a 6 yr BW which failed after 6 yrs and a couple of months. My second new house in 1997 came with a 6 yr BW which failed just before 6 yrs use. Both were replaced with Rheem water heaters - great product and great warranty that includes labor in the early years. The BW replacement for my 1997 house was a 9 yr Rheem that lasted me 15 years and was still working when I chose to replace it in 2017 due to signs of age. I bought a 12 yr Rheem that covers parts & tank for 12 years, and all labor for the first 3 years, $558 (now $618 a year later).Unfortunately you dont get a choice of water heater brand with new homes, and BW has a system working against you with plumbers. If you read the Please Note at the bottom of the BW warranty page (https://www.bradfordwhite.com/warranty) youll note that BW only distributes and sells through plumbers. If you are able to buy one elsewhere (dare Amazon) and install it yourself, you have immediately voided your warranty (call them & check for yourself). Rheem does not care if you self-install providing you do it correctly - which means dont fire it up without water in it which their electronic control module would record. The Rheem module provides error codes you can call into Rheem to skip the cost and hassle of diagnosis calls with a BW.I am a happy Rheem customer, I do NOT work for Rheem, or Home Depot who sells them. Im really saddened by how many people get burned by BW buying a replacement unit year after year. A local plumbing company constantly advertises a new 6 yr 40/50 gallon electric unit, installed with an expansion tank (typically only $40 retail) and removal of the old unit for $1,395!!! Oh that hurts to think people buy this.

Failed in less than 1 year in a residential home with only 2 senior citizens using hot water. The mode RE380T6 was supposed to have a 6 year warranty. The only way theyll honor a warranty is for parts exchange only and your plumber has to deal with the paperwork at the distributor. Try calling a plumber and telling him to deal with this and see when hell come. So lets say the parts are $50 and the plumber charges you $200 to do the install. In other words, the warranty is useless and in order to get the water heater fixed timely you have to pay the $250. Ill never buy anything from Bradford again.

I have had a great experience with Bradford White. Weve had two Bradford White water heaters in our home and have been very satisfied with them. The first one lasted almost 16 years before it went and the current one is 19 years going on 20 years old with zero issues! Great quality products from an American company!

I replaced an AO Smith water heater in 1996 with a Bradford White. The AO Smith lasted five years. I first thought the AO Smith was made in the USA, I saw one at a business I was working and it said made in USA. After that was installed, I looked at the info on the unit and found it was made in Mexico. I guess they decided to move to Mexico for cheap labor.So I wanted a new water made in America. The only one I found then was the Bradford White from a local plumbing company. So I bought a 50 gallon one. I just replace it in 2016. Yes it lasted 20 years. It started to leak at the bottom so I knew it was time to replace it. The plumber that replaced it told me the tank inside had dropped two inches, but it did not burst. The company that has install the Bradford White in my area no longer carried them. So I bought a Whirlpool from Lowes that was made in America and came with an 8 year warranty.

I bought this 40 gal water heater in Feb 2017. Running out of water after 10 minutes shower. Requested a verification with their technician. After verification they say its normal. I had one cascade before. Never missed water in my life. Never buy product from them. Its garbage!

My Bradford White water heater is only a few years old. The pilot light went out. I made several unsuccessful attempts to relight same. Now I am without hot water on a Sunday morning. I read several complaints on the internet and I am convinced that Bradford is aware of this problem but fail to do the right thing and make a quality product.

I have installed and serviced Bradford White Water Heaters for over 32 Years. I find the posts from dissatisfied consumers to be offensive and unfounded. First of all, consumers are not supposed to be allowed to even purchase BW Water Heaters. That would be the fault of the local distributors for being the proverbial ** in the marketplace (willing to sell to anyone, for a slightly larger price). For the water heaters that failed prematurely, I have many questions that not one of the posts I read even addressed. What was the water pressure? More than the allowed 80psi maximum by residential plumbing code? Was there a PRV present on the main water line serving the home? (this creates a closed-loop system) Was there an expansion tank present on the installation of the water heater? (required if it is a closed-loop system) What is the water quality being delivered to the heater? (this will have profound impact on the life of ANY water heater and its anode rod) Was there a water softener installed in the home? (this will have profound impact on the life of ANY water heater and its anode rod) What was the incoming gas pressure? (can cause a premature failure of gas control valve)What I have found servicing ALL makes of water heaters over all of these years is that THESE FACTORS MATTER! If you dont know how to check these things or dont have the tools or the inclination, stop installing water heaters. The reason the manufacturer wants to refer you to an actual plumber is because you need one to check all of these things PRIOR to installing a water heater and addressing any & ALL underlying issues you may or may not have. As far as not resetting the warranty period?? Who does that? NO manufacturer does that! As a matter of fact, nobody in their right mind would even suggest that a manufacturer or any dealer would reset the warranty. A warranty that is indefinite is called a Lifetime Warranty and you pay for those, Upfront. No one wrecks their car and then buys the insurance to cover it, its the other way around. As far as what Licensed Plumbers charge, I believe some charge too much. By that I mean, if you are not going to back up your sale & installation of a given product with the support your customers deserve, then you should be the cheapest plumber on the market. As far as consumers buying a contractor grade product and wanting a professional to install it, I say to all licensed plumbers... Walk away. These people are not your customers, nor do you want them as customers. Let that person get it installed themselves by a Handy Manny and then complain about the product because it doesnt work right. Consumers beware: YOU GET WHAT YOU PAY FOR. Stop trying to cut corners, the rounded edges can cut or hurt you too! I do not prize the word cheap. It is not a badge of honor... it is a symbol of despair. Cheap prices make for cheap goods; cheap goods make for cheap men; cheap men make for a cheap country. - William McKinley

The gas hot water tank was installed on 01/04/13 and quit working on 08/29/19. It was installed by a reputable local plumbing company. Bradford Whites response...If the plumbing company installs another Bradford tank we can extend the warranty at no extra charge. Seriously? I dont want another Bradford tank. I got twice the life out of a tank installed by one of the big box stores and they are known for garbage units. Stay away from Bradford White!

I installed lots of Bradford White heaters as a licensed plumber, but in the past 5 years this company has gone to the trash heap! I have had nothing but problems with their electric and gas heaters. I recently put in a 50 gallon electric in a customers home. In 3 weeks the element on this unit leaked all over the customers basement and did a lot of damage! Bradford said they would give me a new heater and pay for my time to install it. Great! NOT!!! they have given me nothing! And they are not responding to my customers request to make a claim for the damages caused by this garbage??? They have made promises and delivered nothing! Lies and deception. What kind of a company would do this??? Off to the court system we go! And all they had to do was follow up, and make the claim.

New BW tank has good performance for the cost. The 1st hour rating is much better than most other brands. Tanks have changed since the last time I had to replace a water heater 15 years ago. Since I used another Bradford White the connections lined up perfect.

I went to a supplier today to replace a part from my Bradford White Hydrojet water heater, (gas control valve) and noticed that the new part which cost $185.00 is made of metal and that my part is made of plastic which is very important, because my part melted where the hot water flows. This is a clear indication to me that Bradford White and Honeywell are well aware that the old previous version of the hot water gas control valve, is and was a default product, and for those reasons, it should not matter if a persons warranty is out or not, because the fact of the matter is, they sold a faulty product and should be held accountable and responsible and should stand by their product.

This hot water heater lasted 4 1/2 years. It started leaking, causing the electrical unit to burn. Had we not checked the water heater before we went to bed at 11:00 p.m., our house would have had major damage. When we went out, the garages were filled with smoke and odors. The bottom unit was aglow and I dont know what would have happened during the night. We made sure the unit was unplugged and tried to release all the pressure. This is the worst experience I have had regarding hot water heaters and I am now 70 years old. I will not recommend this product. I am very, very upset.

Had to replace a Bradford White water heater in 4 year old house - replaced with a Bradford white. Now 3 yrs later motor has died. Paid $363 to have plumber out to replace parts not covered by warranty. He has to source new motor which we hope is covered by warranty - then another plumber visit cost! Have owned 7 or 8 homes in past - have never had these issues with any other water heater - not reliable and very expensive to replace and install.

My Bradford-White Defender gas water heater blew 6 yrs. and 3 months after installation. They have a 6 yr. warranty - and wouldnt offer me a dime toward replacement costs!

Had a Bradford White natural gas water heater installed in June,1993 and have never had a problem with it. Now 21 years later it has small leaks on the bottom so will need to be replaced. All in all Im satisfied with this product.

I was upsold this Bradford White (50) Water Heater Model # MI5036FBN, 02/09. The unit just went out, and its still under warranty. The same plumbing company (Yes Plumbing) charges me a service fee ($79) to evaluate it. They determined the water tank is no good, and its under warranty; the warranty replacement fee is $1,000. They have got to be crazy. The purpose of my purchasing this supposedly top of the line water heater recommended by your company with lovely warranty, and now they don’t want to honor it unless I’m paying $1,000. They are crooks. Whether the water heater was a bad unit or not, honor your warranty claims and services agreement. Who pays $1,400 for a unit to have to pay $1,000 for warranty swap out? Companies are supposed to stand behind the product they sell! I will be contacting Bradford White Company after this.

New water heater installed March 21, 2016 pilot light will not ignite. This has happened several times and wont be a year old for two more months. Davis & Davis Plumbing Company, Louisville, Kentucky has been great. This is the first time we have had problems with what is a new hot water heater. Never will I purchase another one from this manufacturer.

I purchased my first Bradford White Gas Hot water heater in 2008, 4 years later (2012) the tank rusted out. It was replaced under warranty and I had to pay 369.00 in labor. Now, in 2016 the warranty tank has rusted out! Both tanks lasted 4 years!! There is no warranty for the second rusted out tank because they back date the warranty to the initial purchase. I will never buy a Bradford White tank again!! My garage has been flooded twice and both tanks lasted only 4 years!!!

We have lived in our home for 18 years and we are now getting ready to install our FOURTH Bradford White Hot Water Heater. For some reason, these particular water heaters do not last very long. Our unit has been installed three times by a professional plumber and the same one is getting ready to install the fourth one. It is a High Efficiency Model and if I had to do all over I would never use this particular brand again. We are in a pickle as we are in the process of trying to sell our home and we definitely need to have a Hot Water Heater!!!!! I believe that these models should last longer than they have. All I can say is Buyer beware if you choose this particular model to use. Right now, I am in the process of cleaning water up in my basement so that the water doesnt get into my finished family room wall and I am very frustrated. Look at other models before buying this one.

We installed a commercial grade expensive water heater when the restaurant was built four years ago, the heater started leaking past week. We called two different plumbers and they both are saying that the tank is rotten from inside and therefore leaking, there is no way to fix it and needs to be replaced. They are estimating the cost to be between $4500-$8500. When you buy such an expensive high quality water heater, you expect it last at least 10-15 years. I would like to request a new replacement water heater at no cost, I will pay for the labor which could be anywhere from 1000-1500 dollars. Thanks.

Bradford White Hot Water Heater Model Number M440T6FBN, Serial Number JM17492394 with Honeywell Smart Valve, Installed March, 2013. Bradford White, its executives, its procurement decision makers chose to change to the Honeywell Smart gas control valve (from White Rodgers gas control valve) a technology flawed part which fails shortly after tank installation systemic problem affection 1000s 10,000s owners of Bradford White gas hot water heaters. Bradford White has trained and instructed employees to keep silent to owner inquiries seeking explanation of equipment problem relating to lack of hot water in gas hot water heater which includes warranty representatives, technical support, regional sales offices, local plumbing vendors.By the companys representatives and its regional sales office, preferred vendor plumbers silence, owners are at the mercy of plumbers who take advantage of a known technology parts problem over charging owners who are not able to operate their household without hot water. There is not one action on the part of the company and its representatives supporting the customer/owner of a company known flawed part affecting the hot water heaters performance. The like part to like part replacement solution where by the part must be presented to the distribution center first, in order to obtain a replacement part and then charge the owner for travel time, is not an acceptable process or fix. It puts extra money into the hands of the license plumbing company for what is a delivery driver work and the part will fail again.The company, regional sales office and Hawthorne Plumbing need to look closely at the favorable statements made on their respective website for accuracy. Hawthorne Plumbing neither provides nor posts any written explanation of their Tier charge structure. It can and likely is applied discriminatory. It cannot or will not be explained by their employees when asked.

I had a 14 year old water heater that leaked badly. I had to call an emergency plumber who ONLY had Bradford White water heaters. Same thing for the other plumber I called on Labor Day at night. I should have done a few seconds research and just gone to Home Depot myself to by another brand. The water heater and installation cost $1500. Within TWO YEARS, I came home to find water all over my garage and in my house. I only got a $200 credit from Bradford White. I have a rental house in Los Angeles. The tenant said its not working properly. Had them look and its also a Bradford Water heater only 3 years old. Now its not working properly and appears completely broken. Absolutely outrageous how expensive their heaters are, yet in two cases, they only lasted 2-3 years. This is totally unacceptable. Dont EVER use Bradford White under ANY circumstance. They have very poor ratings!

Bradford White water heater installed into purchased Pulte home/tank develops leak in 5 yrs from purchase date. Customer relations denies the warranty. Tank was leaking from the insert nipples at the top for over a year and rusted out a hole at the top. Tank was slowly leaking but could not be detected because of the outer jacket. Customer relations was not concerned/not interested in my problem, showed no support, were indifferent, rude and said I was wasting his time. Non sympathetic to homeowners, could not communicate properly... poor choice of words. Only interested in companys liability and made no effort to help. Customer Relations is a joke!!! Bradford White is a joke. Do not buy water heaters from them. Much better alternatives. Pulte stood behind the warranty and offered compensation. Bradford White are only interested in profits according to the poorly articulated customer relations manager. He needs some speech therapy for his position. I am also writing a letter to the company to review the recorded message and evaluate this IDIOT!!

Less than 2 years ago I had a Bradford White water installed by my plumber. Yesterday (12/28/15) the burner went kaplooie (technical talk for stopped working). I called my plumber who said he needed the part. I then call Bradford White and confirmed that the heater was still under warranty. However, they had stopped manufacturing that model and had no spare parts. I called the distributor and they had no parts. I called Bradford White with my tale of woe. They told me that they understood and felt very badly about my predicament, and would especially manufacture the part. I should get it in several weeks. I went up the ladder and finally found someone who said they could make the part and ship it promptly. I should have it by Friday, New Years Day. I suggested that it might be better to replace the whole heater rather than manufacture the part specially and make me wait an unconscionably long time, and pay a plumber holiday rates to come out on a holiday, New Years weekend. They told me, No!! Thus I have an obsolete water heaters that is still under warranty.

My plumber has had to install 4/ 30 gal water heaters in the last 5 yrs in my home. They all leaked within 1-3 yrs. The last one was installed in March of 2018, and because it was over a yr when it started to leak again they would not replace it free of charge because the other 2 were under the warranty. My plumber was not even able to get his work reimbursed by installing it again. I would never buy another one or anything made by this company.

Had my local Plumber install a Bradford White hot water heater knowing it was American Made and assumed it was of higher quality. 17 Months later it was rusted out and leaking due to an internal leak. Naturally Bradford White authorized a new replacement. But the cost of replacement labor was not covered. As far as Im concerned there is no excuse for an internal leak in a unit this new. Clearly a manufacturing or material defect. I bought what I thought was a top of the line product only to find out that the quality was the same or less than other manufacturers and the company doesnt stand behind its product. Very disappointed.

According to the plumber the heater has a small leak which caused the gas line to corrode and rupture. Even though you are made in the USA. We as consumers, have certain rights when you buy something that says made in the USA. I expect poor quality coming from other countries. The labor bill was $600.00 to replace the heater. Yes the parts were free, so-far. My customer experience with this company was horrible, I would never recommend this product to anyone, just because of the crappy customer service experience. Poor quality control standard can be fixed, yet when you get on the phone and they basically tell you to **-off. There has to be a line drawn in the sand.My recommendation on this product is less than 1 star, just on the customer experience when dealing with the manufacture and problems that occur, and that may cause potential health issues, injury, or even property damages to something that you will be paying on for the next 15 to 30 years. I hope everyone takes heed to this warning and if your plumber or home improvement store recommends this product, go elsewhere. Oh, by the way, welcome to your new home, that will be $600.00. DONT BUY THIS MANUFACTURERS PRODUCT.

New water heater installed in September 2019 and was leaking water just 18 months later. A licensed plumber discovered that due to the leaking the pilot light would not stay lit. Had it not still been under warranty for replacement I would not have never purchased another Bradford White.

Im a contractor and have found Bradford White water heaters failing at an alarming rate over the past six months (believe to have had four with the fifth coming today). Most of my problems seem to be with the Honeywell control either leaking or not working right (overheating). I have one customer that I replaced Honeywell control because it was overheating, 2 months having same problem and now out of warranty. Todays customer has a water heater that I installed 1/19/16 and has a leak. Bradford White is no longer my water heater of choice.

Ordered a part for my water heater and that was not the issue. Contacted customer service and they Would not take the part back. The part cost me 225.00 with shipping. Now I have a part that I dont need. That 225.00 will cost them thousands because I wont do buisiness with them any way, shape or form. I will also tell my family and friends.

We had our home built in 2010 and the builder installed a BW water heater. The 1st one lasted five years, then started to leak. Since then weve gone thru three water heaters in three years all with the same problem, they leak and the pilot light won’t stay lit. Customer service will warranty the parts if you can get them but not the labor cost. So you are still out of pocket several hundred dollars to fix their faulty product. I would never recommend anyone to buy a BW product of any kind. Very poor quality and customer service.

I purchased my first home back in 6/2010. 6 months later my water heater was leaking and my home warranty ended up replacing with brand new Bradford and white water heater which I came out of pocket 275 for. I was told the unit comes with 6 year warranty. On 8/27/15 the gas was shut off temporarily then pilot would not light. Had plumber come out to light pilot but was told valve would need to be replaced and they would confirm warranty. Bradford informed plumber that unit was no longer under warranty because Bradford had unit as a replacement and rolled over warranty of original unit from a different company.Bradford would not honor the 6 year warranty of the new unit which I feel is unacceptable especially when they are aware of the faulty valve on these particular units. I will continue to expose this unethical business practice until there is a resolution or correction made. My children and I have been without hot water for a few months now while I continue to get the run around.

Had 2 - 40 gals twin water heaters in attic on 2 story house. Both eventually started leaking from the thermostats. Took both of the thermostats out of tanks and found that the plastic covering both probes had split and it is where the water came back thru the thermostat housing and leaked thru my ceiling down to the first floor. Obviously a defective water heater assembly and thermostat from Honeywell.

I bought a Bradford White Defender water heater earlier this week to replace another Bradford White unit that was in the house when we bought the house several years ago. The age on the original unit was 15 years and for the 7 years we owned the house we didn't have any issues. The only time we thought of it was when we'd go on vacation and needed to turn it down. We made updates to the kitchen and added a bathroom so needed more hot water which led to buying a bigger water heater.

Our Bradford White gas water heater was installed in 2002 when we had the house re-piped. Our house is a 50s-vintage mid-century modern style. The water sits in the garage (semi-attached) and serves the dish washer, clothes washer, and sink. There is another heater for the other end of the house that serves the two bathrooms. The garage unit started leaking yesterday and will have to be replaced ASAP. But from 2002 to yesterday, no problems, leaks, or anything. Good stuff.

Our first water heater (not sure of brand) lasted 16 years. It was replaced by a Bradford White in 2010. 2 years later it leaked from the bottom and was replaced by the plumber that installed it in 2012. Even though it was covered under warranty the plumber charged us $400 to put it in. Now, 6 1/2 years later, it just failed again, leaking water out the bottom. Used a different plumber this time and went with a Rheem. I would not ever put another Bradford White in my home. 24 year old home on its 4th water heater!

50 gal model #450s6en12 in 5 bedroom 3 bath home... Not a single problem for the last 18 years. Will definitely buy another... tankless water 4 system at almost 4 times the cost to replace with another equivalent system. Cant touch this.

A leak at the top of the water heater happened during the Illinois stay-home order, I have to asked the plumbers to replace it with a new one. I paid $595 labor for this defective item. Its only less three years old. I have a young kid at home and I didnt feel comfortable to have plumbers working on it for three hours in my home during this Covid-19 period.

Bradford-White mod# MI40T5LN10 - I must say that after reading previous reviews on BW hot water heater I just stood up and jumped for joy. I have two gas BW heaters and have not had not one issue with them. OH BTW both are 22 yrs old... yep thats correct... the original heaters that came with the house. A few weeks ago the gas company had to shut off gas to do some repairs and they re-lit both. We went on trip and didnt notice before we left but one heater wasnt heating. Today the gas company came back out to re-light. It stayed on. Now we wait and see if it was a faulty fire up the first time or if the thermocouple is out and needs replacement. But, really whatever. 22 yrs... Been happy happy happy!!!

Purchased an 80 gallon hot water heater for an apartment building. It continuously overheated to dangerous temperatures. The distributor sent out to inspect and repair. No luck. Still overheated. They then sent out a consultant who sent us on a wild goose chase to install an expansion tank at my expense. No luck. They then sent out a company rep. He blamed it on a non-existent waterline leak. Now a month has gone by and no hot water. I asked for a replacement. They said no. I finally ordered another brand at my expense. ALL OK. They picked up the defective unit. I never heard from them again. Stay away from this company. They are masters of stonewalling the customer with no support.

50 gal propane water heater - This unit is five years old. Every year the pilot light goes out at least four times. Sometimes I can blame it on the wind, but not this year. In this last week, it goes off every other day. I might get a good hot shower in before it shuts off, if I take it right after I have relighted the pilot light! This isnt convenient at all - must I relight it every time I need hot water? Its still suppose to be closer to brand new. My first one of a different brand lasted 15 years! What am I suppose to do, rebuild the damn thing! Yes, I am disappointed!!!

My wife and I purchased a new home in 2013 and during the first year no complaints. On 10 May 15 Mothers Day I had to replace my Bradford White water heater because the internal seal burst. On May 22 I had several walls and carpet dried and repaired. The morning of 24 May 15 the new Bradford White water heater burst again... Another insurance claim to repair my mechanical room and basement. Since the heater is less than a month old it is under warranty and will be replaced at no cost. There is still the issue of labor cost to pay for the licensed plumber. I will never again purchase a Bradford White product nor should anyone reading this.

This water heater was installed in my new home in October 2019. Ive called a plumber 3 times since then due to the unit leaking. Ive had the T&P valve replaced, which didnt help. I had to have the water heater replaced in May 2021. The warranty is useless. The water heater in my previous home lasted 20+ years. Ill never purchase another product from this company.

I purchased my home in 3/9/18. It is a new construction home. My builder installed two Bradford White Defender Safety System water heaters. On 7/9/2020 I found that my water was no longer getting hot. I first contacted the plumber the builder used to install the water heater and was told I had to contact an outside plumber. I then found a plumber who stated he could not get out until 7/12/020. Yesterday evening, 7/11/2020 I heard water noise coming from my media room and upon further inspection I noticed water coming from the ceiling. My carpet, walls, furniture, media equipment were wet. I then went into the attic only to find my water heater had leaked. I was confused as to why a water heater that was 2 years old would not function as it was new. I have had to call out a company to control the water damage and prevent any further damage. In addition, I and my children and dog have to find a hotel to stay. I am disappointed to say the least that this has happened. I dont understand why the builder chose to use a company that would not give its customers quality products.

I installed a Bradford White hot water heater in my sister house on December of 2009. The factory supply nipples moved inward causing the soldered couplings to leak. Of course BW is denying any water heater malfunction. Just trying to get the word out for future buyers. I have pictures also.

I have BW water heater installed in my house and every 4 years it always leaks, they have very poor warranty and I ended up spending double plus I have to pay for the plumber, they have very poor customer service too. I will never buy this brand of water heater again. This BW I had broke in 2009, 2013 and now its 2017, just within 4 years time this BW leaked and it flooded all over my basement. The same exact problem that I had way back 2013. So to other customers who are planning to buy a new hot water heater I advised you guys not to buy this brand because its just a waste of money, its a crappy product. Thank you all for reading this review and this is an honest review from a concerned person. Thank you to all again.

Bradford White is a waste of money and time. I moved into my home in 2005 with a Bradford White water tank already installed. Since then, I have replaced the water tank 4 times. The original tank lasted approximately 6 years, the second tank lasted approximately 6 years, then the third tank only lasted one year and 9 months. The biggest issue I have with the 3rd tank is it was rusting and rotting out which the plumber said all the rust was running through the pipes of my entire house! This could and perhaps have caused damage to my plumbing. Not only was this a HUGE inconvenience to me AND my plumber, I still HAD to pay $375.00!Bradford White is completely responsible but yet claims they are NOT 100% responsible after 1 year. Since their slogan is “BUILT TO BE THE BEST”, they should stand behind their product for more than 1 year. My plumber suggests to consider a Rheem once this tank craps out. DO NOT PURCHASE A BRADFORD WHITE! Their products and poor workmanship is not worth your valuable time and money!

I am a Bradford White customer (personal home and 2 rentals) and a plumbing heating and cooling contractor that installs Bradford White in New Mexico. Your build up of black debris sounds like what happens when a water heater that is set up for natural gas is put on a propane system. I have seen the same thing happen on gas burning equipment around here when an unqualified contractor installs equipment meant for natural gas systems is installed on a propane system without converting it.

Had replaced the conventional water heater with BW tankless water heater in 2017. In 4 years, there were two major repairs. One was 2 yrs in and the second one was just two weeks ago. Both times the fuse was blown and the control board needed to be replaced. The fan also caused issues and needed to be replaced twice two weeks ago. The first replacement fan failed the second day. Both times we were without hot water for almost a week. The second repair cost me a little under $1,700. Less than two weeks after that second repair, the unit failed again. I have had it with this BW unit and decided to change back to the conventional water heater. I had filed a claim with BW. So far BW has not responded. My advice is to avoid Bradford White tankless water heater.

40 gallon gas water heater, model# RG240T6N. Unknown to me, comes with a 90 day warranty. Thats it. So now 18 months later, control not working. Pilot wont stay light because led light wont function. I used to buy Home Depot wh - they lasted 4 years. A so called top water heater - Bradford White only lasted 18 months. Looks like Im going back to Home Depot. I do not recommend.

Our Bradford White water heater Model MI5036FBN failed and began leaking. We awakened to water dripping from the ceiling in our dining room. Fortunately we caught it early. Our unit was manufactured in 2011. Ironically, our home warranty does not cover items that are still covered under manufacturers warranty, and Bradford White does not apparently cover installation, so our cost is $1,100.

Natural gas Water Heater failed after 3 years of service. Serial # HK15769973 Model # MI403S8FBN. Hot water tank started leaking form the base, no emergency service available from local service provider. Product is clearly defective and as I understand it, replacement not completely covered under warranty. Not a product which I would recommend to anyone considering replacing their current water heater.

I am a plumber from Phoenix AZ and I have had a 50% fail rate with all of the Bradford White Gas Water Heaters I have installed in the last 7 years. Most of the failures are due to the Honeywell Gas Controllers. Both Honeywell and Bradford White should be ashamed of themselves for building such a pile of crap. I have also had quite a few leakers within the first year of installation too. I have switched to RUUD Water Heaters and so far I have had zero warranty issues. The Ruud Residential Gas Water Heater has White Rodgers Gas Controllers and that seems to be a bulletproof control valve. These water heaters make me look bad. I am a native of Michigan and Bradford White Resides in Michigan. It makes me glad I moved to Arizona so Im not in the same state with such an incredibly poor manufacturing company.

We purchased our Bradford White electric water heater in 2015. In 2019, its motherboard burnt and luckily it was still under warranty. We spent $700 to get new water heater installed. Fast forward, 2 years later, our water heater is leaking an immense amount of water from the bottom. Our plumber does not believe that the company will replace another. DO NOT buy this water heater!!! 2 water heaters in 6 years is just ridiculous. They should be ashamed of themselves...

We had A B-W 50 gal. water heater installed when we built our home in 2001. It started leaking and was replaced in July 2013 by another B-W 50 gal. water heater. In Sep 2017, the replacement started leaking. A call to B-W requesting the heater be replaced under warranty was a joke. They wanted me to buy another B-W heater and when they had a chance to inspect mine they would issue a refund. So they will only warrant the heater if you buy another one from them. Why would anyone buy one of their water heaters, when they only last four years? I submitted an email to B-W and they promised to get back to me in 48 hours. Its been over a week now, I dont think its going to happen. Their warranty and their word are worthless. I urge you to avoid their products as I will in the future.

I am really surprised by all the bad experiences with the Bradford White water heaters I am reading here. We have a 40 gal electric model #m240s6ds2, if I read it right. Its a beautiful model and was installed in 2005 by the owners before us. We purchased this house (built in 1978) in 2006. We have never had a problem with it at all but because the year it was installed, and everyone says most last for 10-12 years, I am thinking at getting a new water heater before this one starts going bad or falls apart (even though it still looks brand new). I certainly dont want to have a big mess on my hands. I am now afraid to get another Bradford White because of what I have been reading here. Was the company sold since 2005… or are the contractors not as good/experienced as they were before. I mean something had to change for these newer units to be so messed up! Or are these complaints only from folks that got gas water heaters? I dont know a friend told me to just get a Rheem from a local Home Depot and forget about it. I have to say I am going to miss this beauty though, its been great for us.

Ours died just after three months. We installed it July 2021 and here we go with no hot water October 2021. I have two blinks on the diagnostic light. Reading online it looks like a faulty pressure switch. Everything else running off natural gas in house works fine. My cheap big box water heater lasted at least 3 years before it started having problems. Well see what the service company says in the morning.

The AO Smith water heater that came with the house lasted 18 years before it needed to be replaced. I got a Bradford White that failed in just 18 months and had it replaced under warranty. After only a year we had to put in a new anode in the warranty replacement water heater. 12 months later that water heater ruptured. No warranty for a water heater replaced under warranty. I guarantee that I wont be getting a third Bradford White.

Dont purchase a Bradford White! Initially I was thinking buy American. What a mistake! Our 50 gal. BW with a 10 year warranty self destructed just short of four years with a catastrophic failure! The water tank cracked. Hot water began spraying out of the pressure relief valve connection then pouring out of the base. My past experience has been that water heaters begin with a drip under the tank indicating its time for replacement. Our Bradford White just let go creating an instant flood. With 6 years of existing warranty remaining I found the customer service dept to be useless especially when you need a new hot water heater immediately. If you are considering a Bradford White my recommendation is STAY CLEAR of this brand.

Only 3.5 years and the unit cracked. Now, Im out the full cost of removal and replacement. They only cover the tank AND they dont reset the warranty period. It only lasts the duration of the original. Makes sense as this junk isnt likely to last any longer. AND you are (practically speaking) stuck with the original installer who recommended this shoddy, poorly made product. ASHAMED it is made in the USA. THEY SHOULD BE ASHAMED TOO! I spoke with the customer service supervisor, Mr. Mike ** and he was no help. Just reiterated the warranty and refused to consider that 3.5 years is UNACCEPTABLE water heater life. GARBAGE!

Bradford White just know their products so well. The warranty period is just a little bit shorter than the actual life of the water tank. Just like some other consumers, Bradford White customer service offers no help at all. Its hard to believe that expensive 75 Gal. water tank (PDX275) can only serve 2 people for less than 7 years.

I purchased a new home in 2009 which has a Bradford White water heater Model No:M440356FBN S/N FK12499826. The problem is the sensor on the pilot light keeps failing so the boiler goes out and cannot be re-lit. You can hold the pilot button as long as you want but the second you leave go the pilot light goes straight out. This seems to be an annual problem so is becoming expensive as you cannot buy just the sensor - you have to purchase the entire gas control assembly, which I find ridiculous, then you have the expense of getting someone to install it. This is obviously a manufacturing fault and Bradford White need to step up to the plate and resolve this issue. In the meantime, I am again without hot water and again have to purchase a control module just to replace a $10 sensor. I have neighbors around me having the same problems and are having the entire hot water tank replaced. Not a Happy Customer! Make It Right Bradford White and feel free to call me!!!

My home is only 2 yrs old and Im having to replace my 40 gallons gas water heater, REALLY? From reading the reviews it seems like we all have something in common. We purchased a piece of garbage! Apparently it has been leaking for some time now but by the grace of God the drip pan has contained the water and theres no water damage (unfortunately the unit is upstairs). Its still under warranty but I really would like to install a better brand. Ive contacted the Plumbers that installed the water heater though the Builders and theyre going to replace it but Ill have to foot out the labor which is $350. Buyer beware! Complaints have been made since the early 2000s and this company has yet to better the quality of their product.

Warranty is for 6 years but if you buy it from a reseller it is still from the date manufactured. We purchased through the plumber doing the work. We were under the 6 years when we bought the unit but not under the 6 years when it was manufactured. Therefore, no warranty coverage for us. Also our previous water heater lasted over 16 years. Not impressed with a 6 year lifecycle. In our case the control valve was leaking. Fortunately caught early enough. Will get the water sensors that we can place underneath in case of a future leak.

Bradford White hot water heater model #mi403s6fbn - This is the second brand new BW gas hot water heater installed in less than one month......... first one only produced lukewarm water. Called service man and he found the thermostat was defective, installed new one. Had hot water for half of the next day, called service back. They checked everything, moved water temp to very hot... nothing changed. BW accepted the tank back and presented us with another new one... installed last week and once again we had hot water for a day maybe two and now it is back to lukewarm again even though I pushed the temp up as far as it will go......... Service person says I need to call a plumber now which is going to mean more money... Shouldnt the gas company that installed it stand behind it?

Purchased new 40 gallon Bradford White hot water heater. Within 5 months the unit quit working. Some parts were replaced and it worked for about 5 weeks. A plumber came out sent by the supplier - Edge Supply - he said he couldnt find anything to be the cause so he replaced all of the valves etc. - it worked for about 3 or 4 weeks and quit again. I could light it but it would run for a few hours and then quite again. Upon checking it, the flue was entire covered with black debris. The burner when lit appeared to be yellow - I was told that the burner was not burning properly. After no closure I purchase another brand - hooked up on the same plumbing and it has not failed yet - now I am out several hundreds of dollars and no refund or new replacement from Bradford White.

Bought a Bradford White water heater from MEWS in Athens, Alabama September of 2009. Less than four months out of warranty unit began spraying water. Appears to be bad weld on top of unit. No help offered. Will not buy another one made by Bradford White.

I purchased a 40 gallon Bradford White water heater and it was defective. Within a week, had a replacement installed and within a year it too needed to be replaced. Bradford White “customer service” told me that unless I replaced with another Bradford White water heater, there was no warranty. Terrible! My plumber called them scams. Is there any recourse with Consumer Affairs? At this point I don’t want to incur attorney costs so pursuing small claims for money back.

Purchased a Bradford White Gas Water Heater 6 years, 9 months ago. The top of the tank is now leaking and we do not have hot water. Plumber told us we need to replace it. The Warranty on the water heater is only good for 6 years. Called Bradford White customer service and person was very rude and did not care about our concerns. I am very uncomfortable with buying another Bradford White Water Heater.

ZERO Stars. Like so many others, I have also experienced multiple failures of multiple tanks in a span of just a few years. Might be covered by warranty but youre still stuck without hot water and stuck with large labour invoices for parts and/or entire tank replacements. I can’t see how any of their competitors could be any worse so it can not hurt to take the advice of so many people and avoid Bradford White.

The Bradford White Gas Power Vent water heater failed without warning overnight causing extensive flooding and water damage to a finished basement. Water heater was almost 10 years old. Should be built with a safety water cut off valve that ceases water supply to water heater if incoming water rate is greater than exiting flow.

Cost of the 50 gallon gas water heater 5??? Function for 4 years 5??? The day I needed parts to fix my water heater absolutely a crap show! I do not recommend their customer warranty department whatsoever, if you are buying a tank water heater buy a Rheem or Ruud. This is a joke. You have to go through a supplier for replacement parts, really ridiculous. I gave them my model and serial number and explained to them that I have a new style pilot light assembly and still sent me the copper wire style assembly. Out of hot water for over a week. Never will buy anything with this brand name! If you are buying a Tankless buy a Rinnai.

My heater was installed right around 10 years. Water sometimes hot, sometimes cold for a while. Now its leaking at the top. Called the rep, she asked for warranty card. But I only have receipt and installed label for 10 warranty info that prove I paid for it. She said thats the policy, could not do anything.

We bought our house in 2019 and the contractor who built the house installed a nice Bradford White hybrid water heater. This water heater ran great with no issues until the day before Christmas Eve of 2021. My wife noticed that the water in her shower was not very hot. I came home from work that night to check it out and noticed that the water heater seemed to have no power. The fancy panel/motherboard was black and would not reset with the reset button. I had to stay home from work on Christmas Eve day and first called Bradford White which had a recorded message that they were closed for the holidays. I then called a local company to come and take a look at it. They stated they did not service our area.Three phone calls later and a company said they would come look at it, which they did. However, they could not do anything. They did state we had power to the water heater, but they could not do anything else. I had to call another company from a town an hour away and had to pay a $350 service charge for them to come out. They came out and looked everything over. This service man had a lot of experience and stated that the motherboard in the water heater was dead and needed to be replaced. However, he stated it was cheaper to replace the water heater than order a motherboard. Well, we needed hot water, so this nice service man went back into town to get another water heater, came all the way back out and replaced our water heater with a Rheem. Needless to say, our total bill was $2,800.Fast forward to after the Christmas holiday, I called Bradford White and spoke to a customer service agent named Jada. She worked with me on the phone, seemed very nice and stated they would do what they could to help reimburse the cost of the water heater as it was under a 10 year warranty. She stated she would call back the next day. She did call back the next day and stated they were still working on it. Since this time, I have not heard from her or the company and I have called three times, left three messages, with no response. This company does not stand behind the guaranteed warranty. I still have yet to hear from this company for any reimbursement at all. I would have even been happy with some of the cost in reimbursement. Do not buy from Bradford White. They do not help their customers or stand by their guaranteed warranty.

After only 3 1/2 years in a newly built home, the heating elements had to be replaced. The cost of the elements were covered under the warranty. However, the $225 in labor was not covered and we had to pay for it ourselves. I called the warranty dept and they could not reimburse for labor. They advised me to call the Corp. office, which I did and left a message asking for reimbursement. I have not heard back from anyone at Bradford White HQs. Bradford White does a great job marketing their product, but they appear not to live up to the hype as being the best in the business and all the other garbage they present themselves as being. All that I am asking for is some kind of reimbursement for the labor cost. I could have purchased a much better brand new heater for a bit more money. Im not one to complain about things, but this I felt strongly enough about to do so. Stand behind your products Bradford White!

I have owned this Bradford White water heater for 3yrs at a cost of $1700. Installed. And every year since it needed repair, the (vapour sensor) at a cost of $170. Twice so far. And every year I have contacted Bradford White for warranty by emails with no results. So would I recommend one of these. Definitely Not.

Had my Bradford White 50 gallon gas water heater installed in 2013. Here we are in the middle of August, 2017 and I walk out into my garage this morning to leave for work and find my garage flooded. No, wasnt the pressure relief valve, seems the tank let loose. The temp setting was not all the way up and the tank had been flushed a minimum of four times over the past four years. I cannot believe they were made so cheap that it only last 4 years. Sad! Manufactured: Feb 14, 2013 Warranty Length: Tank 6 years Parts 6 years.

Had a Bradford-white water heater installed on March 9th of 2020. On March 17th, we were closed for covid shutdowns. This water heater never operated correctly and the company is not standing behind it. I would never purchase from this company again!!!

The tanks was only almost 5 years was leaking flooded all over the basement. Call to representative. Told water tank was leaking needs to get warranty done. The lady replies Oh well. We have never seen our tank was leaked before. Are you kidding me? There are many complained here. You guys need to read your review Bradford White!!!! Not worth the high price tag!!!

I purchased a hot water heater and it was installed June 14, 2014. Two months later It lost the heat. The pilot light was difficult to work. The plumber who sold it to me came... got it started and in about 3 or 4 months it stopped again, in November at Thanksgiving time it quit again. The plumber started it again then in Dec at Christmas time it quit again. The plumber replaced the starting equipment and it lasted until February 19, 2015 then stopped again. I bought and paid for a hot water heater. I am not at all satisfied with this and would like to hear from you just how I get out of this mess.

I purchased a Bradford white hot water heater 2 years & 3 months ago. The relief valve failed. Plumber stated valve should last several years. I am dissatisfied with the quality of this very expensive product.

A hot water heater was installed last year, 50 gallons LP gas. Today I felt smoke coming out from that room. I open the door, I saw the control box (gas valve) engulfed in flames, not from the burner, just the box in front of the tank. Thank god I was still able to shut of the gas and avoid a catastrophe, but this is a very serious matter. It is very dangerous, it should get the attention of public and safety regulators.