The tanks was only almost 5 years was leaking flooded all over the basement. Call to representative. Told water tank was leaking needs to get warranty done. The lady replies Oh well. We have never seen our tank was leaked before. Are you kidding me? There are many complained here. You guys need to read your review Bradford White!!!! Not worth the high price tag!!!

Less than 3 year old Bradford Whites Defender water heater already leaks. Previous water heater lasted 15 years. The water heater is covered under warranty for a replacement; however different upgraded model = more money (out of my pocket) due to Federal Regulatory changes and the cost of labor is coming out of my pocket as well. Extremely poor customer service and products. Made in America... Its no wonder so many buy foreign these days. They should be ashamed.

Less than 2 years ago I had a Bradford White water installed by my plumber. Yesterday (12/28/15) the burner went kaplooie (technical talk for stopped working). I called my plumber who said he needed the part. I then call Bradford White and confirmed that the heater was still under warranty. However, they had stopped manufacturing that model and had no spare parts. I called the distributor and they had no parts. I called Bradford White with my tale of woe. They told me that they understood and felt very badly about my predicament, and would especially manufacture the part. I should get it in several weeks. I went up the ladder and finally found someone who said they could make the part and ship it promptly. I should have it by Friday, New Years Day. I suggested that it might be better to replace the whole heater rather than manufacture the part specially and make me wait an unconscionably long time, and pay a plumber holiday rates to come out on a holiday, New Years weekend. They told me, No!! Thus I have an obsolete water heaters that is still under warranty.

We have the 40 gallon Gas Water heater model M44 and it has operated flawlessly for 9 years. Now 3 years past the manufacturers stated warranty of 6 years and we are hearing popping when the heater is on, so we know the time is near to a tank failure. I was surprised to learn that the warranty starts at time of manufacture and not from time of purchase. I find this not to be in my best interest and not a good consumer policy. For that reason alone I will not purchase another B-W water heater.

My neighbor installed a Bradford White water heater and the exhaust was vented into my yard. The sound is an annoying loud white noise like a leak in an air compressor. I looked on their website for a noise suppressor and there is none. In fact, they dont care. Their response to some a question on this included the statement Give the city building department a call, explain your problem and ask them to come out and take a noise measurement. If youre within the city noise guidelines you can tell the neighbor to get lost. . Based on the customer reviews on their units they dont care about their customers either. Out of 65 reviews I looked at 60 were at the lowest rating. I will need a new water heater soon and I would not be encouraged with a dealer who even carries these units.

I purchased a new home in 2009 which has a Bradford White water heater Model No:M440356FBN S/N FK12499826. The problem is the sensor on the pilot light keeps failing so the boiler goes out and cannot be re-lit. You can hold the pilot button as long as you want but the second you leave go the pilot light goes straight out. This seems to be an annual problem so is becoming expensive as you cannot buy just the sensor - you have to purchase the entire gas control assembly, which I find ridiculous, then you have the expense of getting someone to install it. This is obviously a manufacturing fault and Bradford White need to step up to the plate and resolve this issue. In the meantime, I am again without hot water and again have to purchase a control module just to replace a $10 sensor. I have neighbors around me having the same problems and are having the entire hot water tank replaced. Not a Happy Customer! Make It Right Bradford White and feel free to call me!!!

I just Googled Bradford White to see what models are available as my husband and I are almost finished building our vacation home and want to install a Bradford White unit. Im shocked to see the reviews posted by others because they couldnt be further from our experiences. Our first home had a Bradford White unit that was brand new and outlasted its 10 year warranty by 2 years. We bought another Bradford White when it came time for replacement. Our next home had a Whirlpool water heater that was 9 years old with a 12 year warranty and it leaked within 4 months of us moving in. So, we replaced it with a Bradford White. Weve had nothing but great experiences with Bradford White, but there is something to be said about who does the installation of your water heater. We frequently refer family and friends to get Bradford White and weve yet to hear anything negative at all. Which is why Im so shocked to see the reviews posted here.

When the original water heater started leaking after about 4.5 years I contacted Bradford and they agreed to swap the faulty unit per their warranty for free. Although, I had to pay the labor to a local plumber $250.00. Nice warranty, isnt it? The new unit lasted about 2 years and now is leaking just as the original one was. Stay away from this manufacturer at all costs. They put together a piece of junk that will not even last for their own warranty period.

I purchased 2 of their small 6 gallon electric hot water heaters to replace the same size Rheem units in my office. I decided to spend the extra cash on the Bradford White instead of a direct replacement from Rheem, thinking Id rather buy a quality unit now and not have to worry about it for another 10 years. Only one of my Rheem units failed after the 8 years, but I figured the other was sure to go soon so I replaced both. What a mistake it was to go with the BW units. After 3 weeks the element on one unit blew out, I called for service. They told me I would have to pay their tech to come out and diagnose and if it was deemed a defect, they would cover the repair. Knowing this would end up being a useless expense because they could always find a million reasons to say it wasnt them, I replaced the element with an aftermarket - unit worked good for a while until now the thermostat crapped out. (It was working fine after element replacement and did not cause it, I cycled the temp adjustment to make sure it turned on and off properly and checked with a multi-meter.) I replaced that with an aftermarket too. So I basically bought an overpriced tin can because the electronics are trash. Thinking maybe one unit was just a rotten apple or something went wrong on install, I figured all is well now that I replaced the parts. A month later, the element on the second tank went in the same fashion. Ok now Bradford, either man up and stop patting yourself on the back with your BS quality awards or change your name to Bradford and Wong, because these have to be manufactured in China or something. Two separate tanks, on two separate water lines with the same exact problem??? Highly doubtful that this is MY problem. Well it is my problem, but definitely not my doing - well maybe its even my doing for buying a BW in the first place. However I called customer service again for the second unit and got the same speech about paying their tech... It just wasnt worth it to get suckered in again by this company for a repair tech to diagnose (aka Yep its broken - heres your bill) and replace a part they would probably weasel their way out of paying for anyway. I ordered the part online myself for $15 because I already know what the problem is. The problem is BW making garbage products... I replaced two Rheem units that lasted 8 yrs under the exact same conditions, both Bradford and Wongs died within a month or two of installation. Thankfully Im handy enough to diagnose and fix these problems myself. Now I know what youre thinking, youre not a plumber and probably installed them wrong. This is a direct replacement of a unit - its 2 pipes and 3 color coded wires, not much room for error there. My Diagnosis - Bradford and Wong makes a garbage product, your bill is in the mail.

Had 2 - 40 gals twin water heaters in attic on 2 story house. Both eventually started leaking from the thermostats. Took both of the thermostats out of tanks and found that the plastic covering both probes had split and it is where the water came back thru the thermostat housing and leaked thru my ceiling down to the first floor. Obviously a defective water heater assembly and thermostat from Honeywell.

Got a 10 year warranty water heater. 3 years then fail. Company is like pay a plumber we appove of to convince us it was our failure and we will provide a free replacement part 2 weeks after the failure. You are okay waiting 2 weeks for hot water and trust us to decide on the failure right? I mean just because we dont answer our phone and you have to wait 20 minutes doesnt mean we are not honest? Cmon its just normal not to tell you the specific details of our warranty.

We have lived in our home for 18 years and we are now getting ready to install our FOURTH Bradford White Hot Water Heater. For some reason, these particular water heaters do not last very long. Our unit has been installed three times by a professional plumber and the same one is getting ready to install the fourth one. It is a High Efficiency Model and if I had to do all over I would never use this particular brand again. We are in a pickle as we are in the process of trying to sell our home and we definitely need to have a Hot Water Heater!!!!! I believe that these models should last longer than they have. All I can say is Buyer beware if you choose this particular model to use. Right now, I am in the process of cleaning water up in my basement so that the water doesnt get into my finished family room wall and I am very frustrated. Look at other models before buying this one.

In 2016, I purchased and had my plumbing company install a brand new Bradford White Hot Water Heater Tank 50 Gal Hydrojet Model#RE350T6. Water leaked all over and damage my condo unit. The water was coming from the bottom of the tank. The cause unknown. The Plumbing company just told me Just faulty unit. I paid the full price, no discount.

After debating whether or not I wanted to have a tankless water heater installed I finally decided to replace my old water heater with another Bradford White. Great water heater. Tankless would have been nice but I plan on moving in 5 to 8 years and just dont know if Ill see the return on my investment.

My mom had a pos bw water heater installed 5 yrs 6 months ago-- Woke up this morning to find drain pan full and could not find leak. After pulling anode covers found some moisture in top cover but bottom cover was soaking wet and anode was rusted beyond belief. Its a miracle this pos didnt short out and burn the house down. NEVER EVER have I seen a water heater with such a short life span as this. WOULD NEVER RECOMMEND THIS PRODUCT OR ANY OTHER MADE BY THIS COMPANY.

There are only 2 adults at this location. No problems until we would go more than 2 days with no use of hot water. Had strong sulfur smell. Neighbor suggested pouring bleach down well head. Cleaned smell after 2 days. Worked a couple of times. Now, after 7 years stinks all the time. Read that the problem is the anode. Why should this happen? Makes no sense to me. Out of warranty 1 yr ago. A 50-gallon tank for 2 people should last more than 7 years w/o repair. Not happy. Would not recommend.

I purchased my first home back in 6/2010. 6 months later my water heater was leaking and my home warranty ended up replacing with brand new Bradford and white water heater which I came out of pocket 275 for. I was told the unit comes with 6 year warranty. On 8/27/15 the gas was shut off temporarily then pilot would not light. Had plumber come out to light pilot but was told valve would need to be replaced and they would confirm warranty. Bradford informed plumber that unit was no longer under warranty because Bradford had unit as a replacement and rolled over warranty of original unit from a different company.Bradford would not honor the 6 year warranty of the new unit which I feel is unacceptable especially when they are aware of the faulty valve on these particular units. I will continue to expose this unethical business practice until there is a resolution or correction made. My children and I have been without hot water for a few months now while I continue to get the run around.

Bradford White is a waste of money and time. I moved into my home in 2005 with a Bradford White water tank already installed. Since then, I have replaced the water tank 4 times. The original tank lasted approximately 6 years, the second tank lasted approximately 6 years, then the third tank only lasted one year and 9 months. The biggest issue I have with the 3rd tank is it was rusting and rotting out which the plumber said all the rust was running through the pipes of my entire house! This could and perhaps have caused damage to my plumbing. Not only was this a HUGE inconvenience to me AND my plumber, I still HAD to pay $375.00!Bradford White is completely responsible but yet claims they are NOT 100% responsible after 1 year. Since their slogan is “BUILT TO BE THE BEST”, they should stand behind their product for more than 1 year. My plumber suggests to consider a Rheem once this tank craps out. DO NOT PURCHASE A BRADFORD WHITE! Their products and poor workmanship is not worth your valuable time and money!

My Bradford White water heater is going on 20 years. As a former plumbing associate at your local big box, I knew about and performed maintenance on my own tank. After reading many of these reviews, it appears that repairs are being made willy nilly by people who dont have the service manual and are just replacing parts randomly. BW has an excellent service manual that an informed service tech/plumber or advanced homeowner can follow along and make systematic diagnoses based on methodical testing. It sounds like that was not done in many cases. So before you threaten with a lawyer, get an informed plumber to do this testing. Some complaints appear to have been poor wiring on the part of the installer, not the companys fault. Based on my experience, I would buy another BW and I do not own stock or know the VP of sales or have any other connection other than having experience working on my own unit.

We had the Bradford White gas 40 gallon hot water heater B/Wmitw40s6fbn installed 3.5 years ago after being surprised that the prior Bradford White unit lasted over 13 years. I thought we would have the same luck, but it started leaking from the side somewhere and leaking down the unit after 3.5 years. The pilot light seemed to also be going on and off a lot. Luckily my wife, Melinda discovered it leaking and cleaned up the puddle before it went into our finished half of the basement and into my office. My 3 sons, 13, 15 and 18 as well as Mindy and I had to do without hot water for a few days as it happened during February vacation and we were going skiing. We returned on the weekend so had to take showers at the country club for a few days. The plumber said that Bradford White would charge $140 for the new tank for shipping and the fact that it was a newer and better model. It looked exactly the same as the other unit. Plus it cost me $300 in labor to replace it. I will keep a close eye on this one after reading all the negative reviews. It seems as though Bradford White have done a 180 since we bought the last one 17 years ago when it was with our newly purchased home. It is made in the U.S. so I cant blame it for being made in China! There is obviously a defect with this 40 gallon tank.

Bradford White Hot Water Heater Model Number M440T6FBN, Serial Number JM17492394 with Honeywell Smart Valve, Installed March, 2013. Bradford White, its executives, its procurement decision makers chose to change to the Honeywell Smart gas control valve (from White Rodgers gas control valve) a technology flawed part which fails shortly after tank installation systemic problem affection 1000s 10,000s owners of Bradford White gas hot water heaters. Bradford White has trained and instructed employees to keep silent to owner inquiries seeking explanation of equipment problem relating to lack of hot water in gas hot water heater which includes warranty representatives, technical support, regional sales offices, local plumbing vendors.By the companys representatives and its regional sales office, preferred vendor plumbers silence, owners are at the mercy of plumbers who take advantage of a known technology parts problem over charging owners who are not able to operate their household without hot water. There is not one action on the part of the company and its representatives supporting the customer/owner of a company known flawed part affecting the hot water heaters performance. The like part to like part replacement solution where by the part must be presented to the distribution center first, in order to obtain a replacement part and then charge the owner for travel time, is not an acceptable process or fix. It puts extra money into the hands of the license plumbing company for what is a delivery driver work and the part will fail again.The company, regional sales office and Hawthorne Plumbing need to look closely at the favorable statements made on their respective website for accuracy. Hawthorne Plumbing neither provides nor posts any written explanation of their Tier charge structure. It can and likely is applied discriminatory. It cannot or will not be explained by their employees when asked.

I purchased a new home not to deal with a broken hot water heater. I called Mike ** at Bradford and was told he was in a meeting (surprising). And we all know that he called me back, NOT. My house is two years old and my hot water heater broke. I needed to call for service and the service man called Bradford. My hot water heater wouldnt light. Bradford told the service man to replace the GAS VALUE and the PILOT ASSEMBLY. REALLY I think that Bradford White should reimburse me the $450.00 it costed me to repair the crap.Hard to believe that a house that only has two people living in it, could possible use the Hot Water Heater that much to break the gas assembly and pilot in two years. In all honest I cant ever remember my water heater breaking any gas parts. Just remember the parts might be under warranty but the labor is expensive. DONT BUY THIS PRODUCT. EVEN THE COMPANY DOESNT CARE ENOUGH TO RETURN A PHONE CALL.

The top part of the tank leaked and corroded the whole thing. The insulation on the inside was shot with moisture! A very high price for only seven years old! Not happy, we have to buy another one so darn soon!

After the initial Bradford White unit stopped functioning after 14 1/2 years it was replaced with an enclosed similar system. The amount of soot the new unit discharged over a year is mind boggling. Technical Support blamed the pressure, the regulator of the propane, running out of fuel, to the HOMEOWNER not making the correct calculations to replace the unit. Mind you it was purchased by a PLUMBER from a reputable Plumbing Supply Company. The final straw it is the HOUSE!!! So the burner was replaced, the regulators replaced at the propane tank and at the house, the direct PVC vent was professionally cleaned as well as the unit. Again a dirty burn and soot inside the unit. The gas valve (Bradford White on the unit) is replaced and again dirty burn. OF COURSE it is everyones fault but the unit which is 1yr 1 month and as you can guess.... they do not want to replace it. I deem it a fire hazard or health concern and would not put another in my home. Figure about 15 hours of labor and over one week to have a unit that for safety reasons needs to be removed from the home..

Our Bradford White water heater Model MI5036FBN failed and began leaking. We awakened to water dripping from the ceiling in our dining room. Fortunately we caught it early. Our unit was manufactured in 2011. Ironically, our home warranty does not cover items that are still covered under manufacturers warranty, and Bradford White does not apparently cover installation, so our cost is $1,100.

We have several single family rental homes, located with the same 25 mile geographical area. Three of the water heaters have required replacement of the Natural Gas Control Kit when the units hit the 6.5 to 8 year age. The cost of the kit is on average 189.00 plus tax. This cost does not include installation. This is a parts failure with Bradford White 40 gal gas water heaters. The company stated this an isolated problem, after looking through reviews, Bradford White should be aware of the problem by now; its not an isolated problem.

This device was sold to me as a premium product that would last for years. Instead, it failed in under 6 years and had to be entirely replaced. Besides making a mess in my basement, I was also responsible for the labor for replacing the device. This cost over $1000. For that, I could have just put in a new hot water heater. What a waste of money and what poor quality of product. I called the warranty department to tell them how upset I was about the amount I had to spend because of their shoddy product manufacturing and they didnt care and werent willing to contribute to the high labor costs I had to incur. Dont buy their products, they are the worst.

A leak at the top of the water heater happened during the Illinois stay-home order, I have to asked the plumbers to replace it with a new one. I paid $595 labor for this defective item. Its only less three years old. I have a young kid at home and I didnt feel comfortable to have plumbers working on it for three hours in my home during this Covid-19 period.

My RG240T6N 40 gallon gas water heater was installed only 3 months ago and Ive been far from satisfied with it. It has a Honeywell electronic-type gas control valve. The manual says the LOW setting runs approximately 55 degrees fahrenheit. Well, not mine. Not by a long shot! When my water heater is set on the lowest setting, the hot water coming out of my faucet is appearingly scorching hot. I called Bradfords tech support and he was far from sympathetic. He told me there was nothing else I could do to adjust the gas valve and he was there to support licensed contractors and not homeowner me. He said I had to hire a licensed plumber to look at it before Bradford White would even consider doing anything for me. He never even asked me which model I have and said hes never had anyone complain of this issue. I then volunteered my model number and he answered extremely dismissively. He was extremely standoffish and I told him this experience is driving me to never purchase Bradford White again. He said if that was my decision, so be it. My previous Reliance water heater was still working after 18 years of perfect service. I was wrong to think a new Bradford White would serve me well. I was just as wrong to think I could get any satisfaction from calling them.

We had the Bradford White gas 50-gallon water heater installed 3.5 years ago. The previous one lasted for almost 11 years. It started leaking over the past weekend. I contacted the plumber and they found that the problem causing the leaks was due to the faulty temperature control vault. I always have to make many adjustment on the vault in order to get the correct water temperature each time after we returned from vacations. Its either too hot or not hot enough. Gave it a slight touch and it changes the temperature unpredictably. The tank was still under the 6-year warranty but the labor warranty was over in 3 years. I contacted the company and ask them to cover the labor cost because the problem was caused by a faulty device that it was first installed. They refused to take any responsibilities and stated that the labor cost was the responsibility of the customer.

Bradford white 40 gallon water heater - The first heater started leaking after 5 years. The replacement was under warranty and started leaking within 2 years. 3.5 years of service between them, and of course, contractor fees.

I had my home warranty company, First American, vendor, Round The Clock, install a Bradford White water heater/serial #HC14703352 D/N 394 on 4/3/2011. Three weeks later, they had to come back because of a gas leak. We have had Southwest Gas out to our home, 3 times since, because of the smell of gas. Last Tuesday, June 19, the gas company turned off the hot water heater, saying it was too dangerous to keep on. The home warranty company will not return my calls. The vendor, Round The Clock, came out to fix the power box, and put a hole in the tank. Now, they said that it is out of warranty. I called Sheila **, Service Manager of Bradford White, phone number 1-800-900-3364 to complain. She will replace the water heater only, will not pay for labor. So, long story short, I will have to pay for labor, again. If you had a car that was leaking gas, the vendor would fix at no cost to you. It is called liability. Where is the conscience of this American business (Bradford White)? Why, as consumers, are we constantly being robbed?

Our first water heater (not sure of brand) lasted 16 years. It was replaced by a Bradford White in 2010. 2 years later it leaked from the bottom and was replaced by the plumber that installed it in 2012. Even though it was covered under warranty the plumber charged us $400 to put it in. Now, 6 1/2 years later, it just failed again, leaking water out the bottom. Used a different plumber this time and went with a Rheem. I would not ever put another Bradford White in my home. 24 year old home on its 4th water heater!

Had a new water heater installed in a new house in January 2006. It was a Bradford White 80 gallon electric. It was defective and replaced in February 2008. It is now leaking and will have to be replaced again after only 6 years. The online warranty information says the warranty was out in 2012, 6 years after manufacture.

Had my Bradford White 50 gallon gas water heater installed in 2013. Here we are in the middle of August, 2017 and I walk out into my garage this morning to leave for work and find my garage flooded. No, wasnt the pressure relief valve, seems the tank let loose. The temp setting was not all the way up and the tank had been flushed a minimum of four times over the past four years. I cannot believe they were made so cheap that it only last 4 years. Sad! Manufactured: Feb 14, 2013 Warranty Length: Tank 6 years Parts 6 years.

We bought our house in 2019 and the contractor who built the house installed a nice Bradford White hybrid water heater. This water heater ran great with no issues until the day before Christmas Eve of 2021. My wife noticed that the water in her shower was not very hot. I came home from work that night to check it out and noticed that the water heater seemed to have no power. The fancy panel/motherboard was black and would not reset with the reset button. I had to stay home from work on Christmas Eve day and first called Bradford White which had a recorded message that they were closed for the holidays. I then called a local company to come and take a look at it. They stated they did not service our area.Three phone calls later and a company said they would come look at it, which they did. However, they could not do anything. They did state we had power to the water heater, but they could not do anything else. I had to call another company from a town an hour away and had to pay a $350 service charge for them to come out. They came out and looked everything over. This service man had a lot of experience and stated that the motherboard in the water heater was dead and needed to be replaced. However, he stated it was cheaper to replace the water heater than order a motherboard. Well, we needed hot water, so this nice service man went back into town to get another water heater, came all the way back out and replaced our water heater with a Rheem. Needless to say, our total bill was $2,800.Fast forward to after the Christmas holiday, I called Bradford White and spoke to a customer service agent named Jada. She worked with me on the phone, seemed very nice and stated they would do what they could to help reimburse the cost of the water heater as it was under a 10 year warranty. She stated she would call back the next day. She did call back the next day and stated they were still working on it. Since this time, I have not heard from her or the company and I have called three times, left three messages, with no response. This company does not stand behind the guaranteed warranty. I still have yet to hear from this company for any reimbursement at all. I would have even been happy with some of the cost in reimbursement. Do not buy from Bradford White. They do not help their customers or stand by their guaranteed warranty.

I bought a Bradford White Defender water heater earlier this week to replace another Bradford White unit that was in the house when we bought the house several years ago. The age on the original unit was 15 years and for the 7 years we owned the house we didn't have any issues. The only time we thought of it was when we'd go on vacation and needed to turn it down. We made updates to the kitchen and added a bathroom so needed more hot water which led to buying a bigger water heater.

Installed new, failed after 2 1/2 years. Do not use if you have a salt water softener or high calcium chloride in your water, BW would not honor the warranty. Not one penny. No help at all. The tank was almost solid inside and extremely heavy when it was removed. Our contractor will no longer use their products. Expensive mistake. Horrible people to deal with.

A little less than five years ago we purchased and had installed a Bradford White Hydrojet Water Heater. Yesterday the element in the heater apparently short circuited and caught fire. We were very lucky not to have had a major house fire. In any event, we were told that product was still under warranty and would be replaced. However, once the company found out that the heater wasnt leaking and in fact had caught on fire, they said that they would no longer honor the warranty. Apparently the warranty only applies to water heaters that leak, and not those which spontaneously burst into flames! This is a terrible and dangerous product with an equally terrible warranty. Stay far away from Bradford White!

I had to replace my water heater @ 4 years ago (that one had served me well for 14 years, never an issue) and the company I was dealing with only used Bradford White which I had never heard of before. Well it failed after only 4 years in September of this year. I was shocked and disgusted. I had paid extra for a 12 year warranty and with them based in Michigan I was lulled into thinking I was purchasing a quality product. The original company replaced the water heater which I grudgingly consented to because they said the only way the warranty would be honored would be to get another Bradford White. However I had to pay the labor cost of $330 plus the cleanup I endured is priceless in my hours and effort. Timing was atrocious as well (was to leave on a trip that week so that was a negative shadow) so all in all an awful experience and huge disappointment! The installer found no cause except that the Bradford White water heater of only 4 years was defective! I thought innocently that when Bradford White was aware of this they would compensate me for the labor costs. I called in October and got a front line employee who told me, “Well it does not work that way, meaning I should be happy that it was replaced. I said, “well what about this concept, that you produce a quality product that will last longer than 4 years. I would have been happier with that. Now my warranty does not revert back to 12 years, it is only 8 with the deduction of the 4 years. I kept going up the chain and ended up speaking with Dustin Bowerman who is the CEO. Initially he seemed nice and concerned and had me send photos, personal info, model/serial #s but then responded back that they do not want to set a precedent. The water heater failing was bad enough but to waste my time with the false hope that they would offer some compensation was I thought especially cruel. He stated that they are an Employee Owned Business which based on my personal experience they are #1 certainly not the Customer so stay away. Go with a cheaper product and if there is failure you are not as committed financially! Here was my response to Mr. Bowerman but never got one word back which was not surprising.I have no confidence in your product after my one and it remains to be seen negative experience. I went out of my way to give you and your company the opportunity to turn the awful and unexpected experience into a fading memory which would not dictate my future purchasing choices but you have failed terribly. I would have appreciated you not wasting anymore of my time truly when we spoke Dustin if you planned on using the dont want to set a precedent rule. I sent you a lot of personal information so very form to say the least. No wonder I am in the minority and price is the primary focus because there is no loyalty in either direction so thank you Dustin for creating my present and future cynicism on how employee run businesses do business! The employees are first and foremost number one and the customer is expendable as well as the quality controls to produce a reliable and sound product.. Shameful but I cannot dictate your conscience, only you can. Thank you for stepping upon my kindness so now you are in the minority.”Never heard back from Mr. Dustin Bowerman and it has been a month so if I had to do all over again I would have Run from Bradford White! Unfortunately this USA company does not inspire or contribute to confidence in their product nor customer service.

I have installed and serviced Bradford White Water Heaters for over 32 Years. I find the posts from dissatisfied consumers to be offensive and unfounded. First of all, consumers are not supposed to be allowed to even purchase BW Water Heaters. That would be the fault of the local distributors for being the proverbial ** in the marketplace (willing to sell to anyone, for a slightly larger price). For the water heaters that failed prematurely, I have many questions that not one of the posts I read even addressed. What was the water pressure? More than the allowed 80psi maximum by residential plumbing code? Was there a PRV present on the main water line serving the home? (this creates a closed-loop system) Was there an expansion tank present on the installation of the water heater? (required if it is a closed-loop system) What is the water quality being delivered to the heater? (this will have profound impact on the life of ANY water heater and its anode rod) Was there a water softener installed in the home? (this will have profound impact on the life of ANY water heater and its anode rod) What was the incoming gas pressure? (can cause a premature failure of gas control valve)What I have found servicing ALL makes of water heaters over all of these years is that THESE FACTORS MATTER! If you dont know how to check these things or dont have the tools or the inclination, stop installing water heaters. The reason the manufacturer wants to refer you to an actual plumber is because you need one to check all of these things PRIOR to installing a water heater and addressing any & ALL underlying issues you may or may not have. As far as not resetting the warranty period?? Who does that? NO manufacturer does that! As a matter of fact, nobody in their right mind would even suggest that a manufacturer or any dealer would reset the warranty. A warranty that is indefinite is called a Lifetime Warranty and you pay for those, Upfront. No one wrecks their car and then buys the insurance to cover it, its the other way around. As far as what Licensed Plumbers charge, I believe some charge too much. By that I mean, if you are not going to back up your sale & installation of a given product with the support your customers deserve, then you should be the cheapest plumber on the market. As far as consumers buying a contractor grade product and wanting a professional to install it, I say to all licensed plumbers... Walk away. These people are not your customers, nor do you want them as customers. Let that person get it installed themselves by a Handy Manny and then complain about the product because it doesnt work right. Consumers beware: YOU GET WHAT YOU PAY FOR. Stop trying to cut corners, the rounded edges can cut or hurt you too! I do not prize the word cheap. It is not a badge of honor... it is a symbol of despair. Cheap prices make for cheap goods; cheap goods make for cheap men; cheap men make for a cheap country. - William McKinley

I had a Bradford White water heater installed 19 months ago by a lic plumber. The unit failed and flooded my garage and had to be replaced by another lic plumber that Bradford White warranty dept referred me to. It cost me $840 to have it replaced. Bradford Whites warranty does not cover labor which I was fully aware of. However, my complaint is that no one there seems to care or have any empathy or capacity to apologize or make things right with the consumer who has spent this kind of money on labor twice in 19 months. Very poor service experience. No one in the warranty dept even wanted details of my experience with their product. How can they possibly improve and make a better product when they dont care why it failed.

50 gallon electric. 7-year warranty and it failed three to 6 months after it was out of the service contract. I will be looking for a new hot-water heater and I promise Bradford White I will not look at one of their products ever again and will also tell everyone I know to do the same. How can something with the highest price and recommended so much be so bad? What a piece of **.

I am really surprised by all the bad experiences with the Bradford White water heaters I am reading here. We have a 40 gal electric model #m240s6ds2, if I read it right. Its a beautiful model and was installed in 2005 by the owners before us. We purchased this house (built in 1978) in 2006. We have never had a problem with it at all but because the year it was installed, and everyone says most last for 10-12 years, I am thinking at getting a new water heater before this one starts going bad or falls apart (even though it still looks brand new). I certainly dont want to have a big mess on my hands. I am now afraid to get another Bradford White because of what I have been reading here. Was the company sold since 2005… or are the contractors not as good/experienced as they were before. I mean something had to change for these newer units to be so messed up! Or are these complaints only from folks that got gas water heaters? I dont know a friend told me to just get a Rheem from a local Home Depot and forget about it. I have to say I am going to miss this beauty though, its been great for us.

Had a top of the line Bradford White high efficiency propane water heater installed in our new construction home in 2006. Model M1TW505S6FSX. Within 2 years we had a huge water leak, our installer came and replaced it and said it had an internal crack. Today, now 2014, water heater is spraying water out from the top. Warranty starts from original install, even though it was a faulty product. No assistance offered from company. Spent too much $$ on this water heater for these problems.

I cant believe how many other reviews there are stating the same exact problem I am having with my Bradford White water heater Model M15036FBN. I had it professionally installed in June of 2010 for $1600.00. When it blew I contacted the installer who came out to declare it dead and then proceeded to tell me it would be $900.00 plus $300.00 for a new expansion tank. ON A 4-YEAR OLD WATER HEATER!! OMG! My last water heater from Home Depot cost 1/3 as much, was professionally installed and lasted 15 years! I would never again buy from Bradford White and will tell everyone I know about this nightmare! Their warranty (my unit is under warranty for another full year) is useless and requires that I send parts to them before they will decide what (if anything) is covered! (I also think the contractor took that part when he evaluated the broken heater tonight! ) Even if it is covered I still get to pay over $1000.00 for installation of another piece of junk Bradford White water heater. NO WAY! I will pay the same to someone else for something that lasts more than 4 years! Worst experience I have had with plumbers and manufacturers in quite sometime. Someone should do a class action lawsuit to stop them. Any lawyers reading this???

New water heater installed in September 2019 and was leaking water just 18 months later. A licensed plumber discovered that due to the leaking the pilot light would not stay lit. Had it not still been under warranty for replacement I would not have never purchased another Bradford White.

Installed a 40 gallon gas water heater on 2/27/16. Pilot light keeps failing. Had to install a new gas burner assembly on a unit that is not even 2 months old. Call Bradford White to demand a new water heater as I just paid good money to have a new Bradford White installed. Big mistake using this companys product. Their customer service is rude. Product sucks and they dont stand behind their warranty. I WILL NEVER BUY A BRADFORD WHITE PRODUCT AGAIN. I have also informed all my friends and family to stay away from this Company as they are happy to take your money, but not so willing to back up their product. Just another corporation robbing the people. All scum at Bradford White. Pure scum.

My Bradford White water heater is only a few years old. The pilot light went out. I made several unsuccessful attempts to relight same. Now I am without hot water on a Sunday morning. I read several complaints on the internet and I am convinced that Bradford is aware of this problem but fail to do the right thing and make a quality product.

New 50-gallon Bradford White water heater was installed in my new home in 2018. It FAILED after only 3.5 years with water leaking out all around the top, connection on side and around the bottom. When the plumber called supplier, this water heater is no longer being sold. Even though Bradford White say the water heater has a 6 year warranty, I found the warranty to be useless. The plumber called, as well to confirm. I have NEVER had a water heater fail this fast. All others have lasted for many years. I then decided to have a Noritz tankless water heater installed. Ill never purchase another product from Bradford White!

On September 21, 2020, Poes Plumbing & Backflow replaced our water with Bradford White 50 gallon Eco-Defender Ultra Low NOx Serries (gas), magnesium rod with our 12 yrs Whirlpool gas. On Oct 8, 2020, my son broke out in hives and continued to broke out in hives until they replaced the water heater with aluminum rod on Dec 30, 2020. Bradford White or American Home Shield did not cover the plumber cost and we paid the full installation cost for the labor of $462. Between September 8, 2020 and December 30, 2020, I had to chase down Judy at Poes Plumbing & Backflow, American Home Shield and Bradford White to replace a new gas 50 gallons water heater with aluminum rod.

We had the first heater installed in Aug of 2011...it leaked 8 mo. later and was replaced free of charge. The second heater did better...it lasted 12 mo. then leaked. The third heater did even better by lasting 21 mo. before leaking and flooding my basement. That will be 4 water heaters in 42 mo. I dont know If they will replace this one under warranty but if I need to buy one you can bet your a__ it wont be Bradford White.

Im a contractor and have found Bradford White water heaters failing at an alarming rate over the past six months (believe to have had four with the fifth coming today). Most of my problems seem to be with the Honeywell control either leaking or not working right (overheating). I have one customer that I replaced Honeywell control because it was overheating, 2 months having same problem and now out of warranty. Todays customer has a water heater that I installed 1/19/16 and has a leak. Bradford White is no longer my water heater of choice.

I had a Bradford White water heater installed last year when my previous one broke and flooded our garage. We used our home appliance insurance to cover for the replacement. Now, we are being told that the company does not cover for labor to replace the broken heater and that we are responsible for the $650 charge to re-install another water heater in just 14 months!

The water heater is barely five years old and the pilot light constantly goes out. We have contacted customer service several times and never received a call back. Finally, we contacted a plumber and paid out of our own pocket. They couldn’t figure out what the problem was and assumed it was a filter issue. After some research, we realized this is a common problem with these water heaters. Terrible product and customer service!

Bradford White URG250T6N 50 gal water heater. Installed by plumber. 10 year warranty. Started gushing water in 2 1/2 years and flooded my garage. They honored the warranty on the water heater, but Im still out $500 for a plumber. Very unsatisfactory. Customer service said they would not cover the labor even though the unit only lasted 2 1/2 years. Thats not really standing behind your product.

I bought this 40 gal water heater in Feb 2017. Running out of water after 10 minutes shower. Requested a verification with their technician. After verification they say its normal. I had one cascade before. Never missed water in my life. Never buy product from them. Its garbage!

We recently purchased a home with a previously installed Bradford White Defender gas water heater. The water heater was installed in the second floor attic space above the kitchen. We were not happy with this, because my husband works in the plumbing industry and these are notorious for breaking. We made plans to expand the washroom and bring the water heater down to the main level, to avoid any problems. We had the washroom addition done, and were just planning to move the water heater the next weekend. Literally, the next day, October 21, the thermal couple blew and flooded the kitchen. I dont know how long the water was running, we were home, but I was sick in bed, one son was sleeping, (he works nights) and the other is blind. When we found it, there was water pouring through a hole in the ceiling, and inches of water on the kitchen floor, it was even coming out the exterior joints in the slab. Fortunately, I had a very large threshold on the kitchen door which kept it contained to that area. A restoration company came out and treated the entire area and left fans and dehumidifiers to dry it out. I now need new sheetrock, insulation, cabinets, flooring, and part of the appliances. Water also seeped into the upstairs bedroom and bathroom, but that was minor compared to downstairs, and I have already corrected it at my own expense. I filed an insurance claim, but the adjuster has not gotten back with me as to whether they are going to cover it or not. He did state that mine was the third that week for this same issue.Images show defective part versus a new part. (The bottom one is not mine, I didnt think to photograph mine before it went in.) The water heater was still within the warranty period, so Bradford White covered the new part, but there was no compensation for the installation. We are thinking the water heater was about 2 years old, during which one year the house was vacant, and the other, it was occupied by an elderly disabled man. In other words, very little usage, it should have been good for years. My pressure is set at 40. (Extra low, just until we can replace the water line; not because its bad, but because we dont know.) Theres really nothing we could have done to prevent this.In my dealings with the supplier, I have found that the defective part was manufactured by Honeywell. The problem came from a little plastic piece that protruded from the box into the unit. Mine was split right in two allowing water to just flow out. The supplier thought that Bradford White might be in litigation with Honeywell, and that my flood might be covered under their insurance, but I suppose that would require a lawsuit on my part. I did notice on the replacement part that the plastic piece has been replaced by a metal piece, so hopefully this will not happen again. I would also hope that they would have stopped selling heaters manufactured with that plastic part inside. There really should be a recall on these water heaters.

I had a Bradford White hot water tank replaced after two years while under warranty. Unfortunately, after the plumbers reinstallation costs, I was out about the same amount as with the original installation. However the main problem concerns the temperature regulation. The temperature is too hot so I barely move the regulating valve and the temperature is too cool. Upon moving the regulator a minimal amount, the temperature is too hot. It is impossible to get a standard temperature. I would never recommend a Bradford White hot water heater.

This water heater was installed in my new home in October 2019. Ive called a plumber 3 times since then due to the unit leaking. Ive had the T&P valve replaced, which didnt help. I had to have the water heater replaced in May 2021. The warranty is useless. The water heater in my previous home lasted 20+ years. Ill never purchase another product from this company.

We installed a commercial grade expensive water heater when the restaurant was built four years ago, the heater started leaking past week. We called two different plumbers and they both are saying that the tank is rotten from inside and therefore leaking, there is no way to fix it and needs to be replaced. They are estimating the cost to be between $4500-$8500. When you buy such an expensive high quality water heater, you expect it last at least 10-15 years. I would like to request a new replacement water heater at no cost, I will pay for the labor which could be anywhere from 1000-1500 dollars. Thanks.

Ours died just after three months. We installed it July 2021 and here we go with no hot water October 2021. I have two blinks on the diagnostic light. Reading online it looks like a faulty pressure switch. Everything else running off natural gas in house works fine. My cheap big box water heater lasted at least 3 years before it started having problems. Well see what the service company says in the morning.

My Bradford-White Defender gas water heater blew 6 yrs. and 3 months after installation. They have a 6 yr. warranty - and wouldnt offer me a dime toward replacement costs!

Our Defender series heater stopped working recently. It is less than two years old. A technician diagnosed the entire pilot assembly as bad and replaced it. The heater still didnt. The technician also determines the gas control valve to also be broken. How does a relatively new product fail on multiple fronts? Bradford offered no consolation.

I have BW water heater installed in my house and every 4 years it always leaks, they have very poor warranty and I ended up spending double plus I have to pay for the plumber, they have very poor customer service too. I will never buy this brand of water heater again. This BW I had broke in 2009, 2013 and now its 2017, just within 4 years time this BW leaked and it flooded all over my basement. The same exact problem that I had way back 2013. So to other customers who are planning to buy a new hot water heater I advised you guys not to buy this brand because its just a waste of money, its a crappy product. Thank you all for reading this review and this is an honest review from a concerned person. Thank you to all again.

I replaced an AO Smith water heater in 1996 with a Bradford White. The AO Smith lasted five years. I first thought the AO Smith was made in the USA, I saw one at a business I was working and it said made in USA. After that was installed, I looked at the info on the unit and found it was made in Mexico. I guess they decided to move to Mexico for cheap labor.So I wanted a new water made in America. The only one I found then was the Bradford White from a local plumbing company. So I bought a 50 gallon one. I just replace it in 2016. Yes it lasted 20 years. It started to leak at the bottom so I knew it was time to replace it. The plumber that replaced it told me the tank inside had dropped two inches, but it did not burst. The company that has install the Bradford White in my area no longer carried them. So I bought a Whirlpool from Lowes that was made in America and came with an 8 year warranty.

Natural gas Water Heater failed after 3 years of service. Serial # HK15769973 Model # MI403S8FBN. Hot water tank started leaking form the base, no emergency service available from local service provider. Product is clearly defective and as I understand it, replacement not completely covered under warranty. Not a product which I would recommend to anyone considering replacing their current water heater.

Installed a BW 40 gal gas water heater. It worked okay for a couple of months, then extremely hot water for a couple of months, then little hot water, etc. Turns out to be the thermostat that my supplier said was a major problem with those units. The real issue is that technical support at Bradford White is non-existent. First, you can never get through to speak to someone. So, I used the option to email and received a reply telling me to contact a plumber. Of course, the voice message while you wait forever says they are highly trained and dedicated and would walk you through the problem. If a company wont back up their product and wont provide customer support, what good are they? No more Bradford White for me!

Have only had this gas Bradford White gas water heater since March 1, 2016, and it is already out. No hot water for 2 days now with a household of 6 people. Lee Company who installed it is trying to work me in today to check to see what is wrong & if it is under warranty.

Would not buy this brand again. Since I got this BW HW heater 1.5 years ago, the temp control has been terrible. Its either way too hot or not hot enough. Move it just a scootch, and it changes unpredictably. I had the installer check it and they said nothing they can do. Very annoying. Either I have to have way too hot water, and be paying to have it way too hot, or not hot enough. Terrible quality.

ZERO Stars. Like so many others, I have also experienced multiple failures of multiple tanks in a span of just a few years. Might be covered by warranty but youre still stuck without hot water and stuck with large labour invoices for parts and/or entire tank replacements. I can’t see how any of their competitors could be any worse so it can not hurt to take the advice of so many people and avoid Bradford White.

We have two units and this morning our 5th water heater is once again leaking badly. This product is a joke. Do not buy this from Bradford White. And they have been difficult to deal with, not offering to pay for labor even after so many problems. We will be filing a suit against them.

I have had a great experience with Bradford White. Weve had two Bradford White water heaters in our home and have been very satisfied with them. The first one lasted almost 16 years before it went and the current one is 19 years going on 20 years old with zero issues! Great quality products from an American company!

The internal breaker cuts power after a couple uses if there is hot water in the hot water tank and doesnt reset for days, weeks, months. Worst purchase of my life. Screws dont even work when accessing the reset and temperature dials.

I had a Bradford-White Defender water heater professionally installed. After 3 years, it failed and is going to cost me $400 installation fee plus another $149 for another technician visit to diagnose the problem. I have a pressure maintenance valve set at 70 psi, tested and working, as well as an expansion tank, so I know it isnt a problem with the water pressure being too high. I also have a professionally installed water softener, so I know it isnt a problem with hard water deposits eating away the tank. I have been reading numerous negative reviews on this site as well as Amazon with the same story Im telling.

In 2006, we had a hot water heater installed. In 2012, it was replaced due to a thermocouple that failed. In December 2015, we had pilots shut off several times and a contractor discovered that the tank had a crack in it. The warranty will not replace the heater a 2nd time on the warranty so we now have to repurchase another hot water tank at $484 plus installation. Bradford should change their claim to being such a great product and reconsider changing their warranty due to shoddy workmanship.

Glad to have found this thread. We had a 40 gallon hot water heater installed 4 years ago, and it completely failed over the Thanksgiving Weekend, leaking all over the basement. Found someone to replace it on Friday, but they used Rudd, which is probably better. Trying to get a refund since it was still under warranty and I just reached out to the consumer affairs office at Rudd. I will post an update with their response, but I hope they will issue a refund for their defective product. Not to mention the water damage in the basement.

Had a Bradford-white water heater installed on March 9th of 2020. On March 17th, we were closed for covid shutdowns. This water heater never operated correctly and the company is not standing behind it. I would never purchase from this company again!!!

Purchased new 40 gallon Bradford White hot water heater. Within 5 months the unit quit working. Some parts were replaced and it worked for about 5 weeks. A plumber came out sent by the supplier - Edge Supply - he said he couldnt find anything to be the cause so he replaced all of the valves etc. - it worked for about 3 or 4 weeks and quit again. I could light it but it would run for a few hours and then quite again. Upon checking it, the flue was entire covered with black debris. The burner when lit appeared to be yellow - I was told that the burner was not burning properly. After no closure I purchase another brand - hooked up on the same plumbing and it has not failed yet - now I am out several hundreds of dollars and no refund or new replacement from Bradford White.

Purchased a Bradford White Gas Water Heater 6 years, 9 months ago. The top of the tank is now leaking and we do not have hot water. Plumber told us we need to replace it. The Warranty on the water heater is only good for 6 years. Called Bradford White customer service and person was very rude and did not care about our concerns. I am very uncomfortable with buying another Bradford White Water Heater.

50 gal model #450s6en12 in 5 bedroom 3 bath home... Not a single problem for the last 18 years. Will definitely buy another... tankless water 4 system at almost 4 times the cost to replace with another equivalent system. Cant touch this.

Our plumber installed a new Bradford White water heater in our new house. Two months later, it started making a very loud buzzing/rattling noise. And then it started spilling water into the tray below, eventually flooding our laundry room. BW replaced the faulty heater, but they refused to pay for the reinstallation. So I ended up paying ~$600 to install the same water heater twice in about 3 months. My understanding is that their competitors have better warranties for when things go wrong. Would *not* recommend buying a BW heater.

In 2015 we needed a new water heater. Our plumber recommended a Bradford White water heater which we had installed. Since then we have had to have the dip tube, gas burner and gas valve assembly replaced twice because we dont get hot water (it is currently March, 2019). All of this is covered under their warranty but they only supply the parts - we have to pay for our plumber to make a service call and fix the damn thing plus a $50 warranty administration fee that Bradford White charges on warranty claims. Dont do business with companies like this!

This hot water heater lasted 4 1/2 years. It started leaking, causing the electrical unit to burn. Had we not checked the water heater before we went to bed at 11:00 p.m., our house would have had major damage. When we went out, the garages were filled with smoke and odors. The bottom unit was aglow and I dont know what would have happened during the night. We made sure the unit was unplugged and tried to release all the pressure. This is the worst experience I have had regarding hot water heaters and I am now 70 years old. I will not recommend this product. I am very, very upset.

Failed in less than 1 year in a residential home with only 2 senior citizens using hot water. The mode RE380T6 was supposed to have a 6 year warranty. The only way theyll honor a warranty is for parts exchange only and your plumber has to deal with the paperwork at the distributor. Try calling a plumber and telling him to deal with this and see when hell come. So lets say the parts are $50 and the plumber charges you $200 to do the install. In other words, the warranty is useless and in order to get the water heater fixed timely you have to pay the $250. Ill never buy anything from Bradford again.

We have a Bradford White. Within 5 years, it started leaking and stopped working. It is still under warranty. Bradford White asked me that I would have to pay for the replacement unit and a warranty fee of $35 first before they would even process the warranty. This seems like a ploy to get me to buy a new water heater. I am willing to wait until the warranty is approved before I get someone to install a new water heater but they said that their process wont allow it. If I pay for a replacement unit and pay for labor to get it installed, and then if they dont even honor the warranty, what should I do then?

I purchased my home in 2005 with a Bradford White water heater, in 2008 it leaked and was replaced, again in 2013 it leaked and was replaced and now in 2017 water is all over my basement floor as again it leaked... Called the company to check on warranty status and was informed that the warranty goes back to the unit that was replaced thus no warranty. I asked representative if this was normal for this product as I am seventy years old and have owned several homes and have never had this problem. I asked if I could be connected to someone that might have a suggestion what to do. No response except for, I am sorry. Subsequently I looked up reviews on this product and there are hundreds if not more similar experiences with this BRADFORD WHITE water heater. Obviously I will not be replacing this with another Bradford White as the company does not appear to really care about this product. Anyone reading this should beware about this product sold by BRADFORD WHITE.

These are garbage. Ours leaked flooding our basement and they will not replace under warranty. Stay away from this companys products, the tank was not even 4 yrs. old.

Purchased and installed a Bradford White water heater on 12/3/2020 and found out on 1/11/2021 (had to call a plumber) that we had a bad part (T&P valve), the plumber purchased a new valve and installed it for $350. When I contacted the Bradford White warranty department I found out (like other reviews stated) they will not deal with the actual consumer who paid all original costs plus repair cost, they will only deal with the contracted plumber through the supplier (Ferguson, as an example). So I am out $350 for something that should have been covered by Bradford White, this is not right!

Good news! Bradford White replaced my water heater. Luckily the six-year warranty still had three months left. I still believe it should have lasted longer, but at least, I didnt have to pay the $2,400 Roto-Rooter wanted. My total out of pocket amount was $454.

Had my local Plumber install a Bradford White hot water heater knowing it was American Made and assumed it was of higher quality. 17 Months later it was rusted out and leaking due to an internal leak. Naturally Bradford White authorized a new replacement. But the cost of replacement labor was not covered. As far as Im concerned there is no excuse for an internal leak in a unit this new. Clearly a manufacturing or material defect. I bought what I thought was a top of the line product only to find out that the quality was the same or less than other manufacturers and the company doesnt stand behind its product. Very disappointed.

I had a 14 year old water heater that leaked badly. I had to call an emergency plumber who ONLY had Bradford White water heaters. Same thing for the other plumber I called on Labor Day at night. I should have done a few seconds research and just gone to Home Depot myself to by another brand. The water heater and installation cost $1500. Within TWO YEARS, I came home to find water all over my garage and in my house. I only got a $200 credit from Bradford White. I have a rental house in Los Angeles. The tenant said its not working properly. Had them look and its also a Bradford Water heater only 3 years old. Now its not working properly and appears completely broken. Absolutely outrageous how expensive their heaters are, yet in two cases, they only lasted 2-3 years. This is totally unacceptable. Dont EVER use Bradford White under ANY circumstance. They have very poor ratings!

I am a plumber from Phoenix AZ and I have had a 50% fail rate with all of the Bradford White Gas Water Heaters I have installed in the last 7 years. Most of the failures are due to the Honeywell Gas Controllers. Both Honeywell and Bradford White should be ashamed of themselves for building such a pile of crap. I have also had quite a few leakers within the first year of installation too. I have switched to RUUD Water Heaters and so far I have had zero warranty issues. The Ruud Residential Gas Water Heater has White Rodgers Gas Controllers and that seems to be a bulletproof control valve. These water heaters make me look bad. I am a native of Michigan and Bradford White Resides in Michigan. It makes me glad I moved to Arizona so Im not in the same state with such an incredibly poor manufacturing company.

I have been installing Bradford White water heaters for over 18 years. They’re by far the best tank type water heater for your money. I’ve also installed all the other top brands like reem and AO Smith. They’re decent as well but Bradford’s in my opinion are the best. Most Bradford whites that I replace are near 20 years old and being replaced as a cautionary reason rather than leaking. I’m no Bradford rep but I see some negative reviews and felt I needed to speak up on their exceptionally higher quality product. As far as someone saying “their pilot kept going out”. That’s most likely and air flow issue or condition of the surroundings. Because I’ve had AO Smith and reems do that same thing from lack of combustible air. Keep in mind your newer heater has more safety features that may require more air flow than your older, not as safe heater. That’s why “you’ve never had that problem with the old heater”. Take it from a pro. Bradford is the best tank type water heater on the market.

In July, we replaced our 16yr old hot water heater with a Bradford White hot water heater. I know regulations have changed, and this was maybe one of the first models, so we tried to give the benefit of the doubt when it started leaking 4 months later. So, we called the installer, who promptly replaced it with another Bradford White Defender hot water heater. It has been 3 days, count them, 3 days, and it is leaking already. What is wrong with this product???

I paid top dollar for the best 50 gal. water heater they sold. 1 year later and the pilot light goes out everyday. I called about the 6 year warranty. What a joke. They will replaced the part for free BUT I have to hire an Authorized plumber that charges $300.00 per hour! Wish I had checked the reviews first. I will never buy their products ever again. Should have gone to Home Depot or Lowe’s.

A hot water heater was installed last year, 50 gallons LP gas. Today I felt smoke coming out from that room. I open the door, I saw the control box (gas valve) engulfed in flames, not from the burner, just the box in front of the tank. Thank god I was still able to shut of the gas and avoid a catastrophe, but this is a very serious matter. It is very dangerous, it should get the attention of public and safety regulators.

My husband and I have lived in our home for about 14 yrs now. It is a 2 family. We kept one old water heater, but replaced ours when purchasing the home. Needless to say, the old one which I would imagine had to be about 20+ years old is the one that was changed. So we were told by our plumber to purchase a Bradford White. The first one didnt even work, I should have run at that point, and went to another manufacturer. We did get another Bradford White put in for it to only break after 7 years. I called their warranty department to get absolutely nowhere. We paid a lot of money for this product, and honestly if we knew it had the longevity of 7 yrs we could have gotten a cheaper product, or had gone to our local Appliance Home Store. Seriously, if you ever come across this product do not buy it. I believe this manufacturer should have at least helped the customer out perhaps even discount a new one. Now wouldnt that make a lot of sense.... Well nothing folks, nothing. Rest assure we purchased another product from another manufacturer. Also, my plumber is no longer using Bradford White!

I bought a new B. White tank, and gas flow valve, which were defective within 1 month of purchase. B White is trying to charge me $450.00 repairs to replace gas valve.

My heater was installed right around 10 years. Water sometimes hot, sometimes cold for a while. Now its leaking at the top. Called the rep, she asked for warranty card. But I only have receipt and installed label for 10 warranty info that prove I paid for it. She said thats the policy, could not do anything.