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Comprar Bradford White Calentador de agua
Comprar Bradford White Calentador de agua

Comprar Bradford White Calentador de agua

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Comprar Bradford White Calentador de agua


Product Reviews:

New 40gal Defender water heater installed May 2020 as a warranty replacemen
New 40gal Defender water heater installed May 2020 as a warranty replacement for other defective one. Warranty goes from original install and has now expired. Ive had issues with water temp and had to have defective thermostat replaced ($400) and now pressure relief valve has a pretty fast constant drip and needs to be replaced. Shouldnt have these problems with 7 mth old water heater.
Published: February 17, 2021
Jill of Waterford, MI
Source: consumeraffairs.com

Bradford White water heater leaked after 3 yr, replaced by warranty but lab
Bradford White water heater leaked after 3 yr, replaced by warranty but labor was $600.00. The product was a lemon when installed. My email to warranty division was useless. I would like an email address to the president of this company.
Published: April 28, 2015
kathi of Conroe, TX
Source: consumeraffairs.com

New 50-gallon Bradford White water heater was installed in my new home in 2
New 50-gallon Bradford White water heater was installed in my new home in 2018. It FAILED after only 3.5 years with water leaking out all around the top, connection on side and around the bottom. When the plumber called supplier, this water heater is no longer being sold. Even though Bradford White say the water heater has a 6 year warranty, I found the warranty to be useless. The plumber called, as well to confirm. I have NEVER had a water heater fail this fast. All others have lasted for many years. I then decided to have a Noritz tankless water heater installed. Ill never purchase another product from Bradford White!
Published: August 20, 2021
Cheryl of South Jordan, UT
Source: consumeraffairs.com

In a period of 5 years I had had two water heaters fail. Very low quality a
In a period of 5 years I had had two water heaters fail. Very low quality and poor customer service. I was made to feel like I should be grateful that lasted that long and their ridiculous warranty covers nothing. Avoid this brand.
Published: January 30, 2019
J of Centerville, UT
Source: consumeraffairs.com

Less than 3 year old Bradford Whites Defender water heater already leaks. P
Less than 3 year old Bradford Whites Defender water heater already leaks. Previous water heater lasted 15 years. The water heater is covered under warranty for a replacement; however different upgraded model = more money (out of my pocket) due to Federal Regulatory changes and the cost of labor is coming out of my pocket as well. Extremely poor customer service and products. Made in America... Its no wonder so many buy foreign these days. They should be ashamed.
Published: August 23, 2017
Karl of Mount Airy, MD
Source: consumeraffairs.com

We have a 75 Gal Bradford White hot water heater that is just at the end of
We have a 75 Gal Bradford White hot water heater that is just at the end of its warranty (6 years)... We started experiencing very yellow - almost brown hot water. Had numerous discussions with Bradford White reps here in Canada. Their solution was a new anode rod which I had installed (not covered under warranty). When I read my warranty it clearly states they do not cover rust or coloured water!! I have also heard from a number of plumbers that the new anode rod will work only for approx 6 months to a year. I have checked other water heaters and they have longer warranties and cover yellow/brown water issues. When I replace this unit - will NOT purchase another Bradford White!
Published: September 29, 2017
Elizabeth of Calgary, AB
Source: consumeraffairs.com

A little less than five years ago we purchased and had installed a Bradford
A little less than five years ago we purchased and had installed a Bradford White Hydrojet Water Heater. Yesterday the element in the heater apparently short circuited and caught fire. We were very lucky not to have had a major house fire. In any event, we were told that product was still under warranty and would be replaced. However, once the company found out that the heater wasnt leaking and in fact had caught on fire, they said that they would no longer honor the warranty. Apparently the warranty only applies to water heaters that leak, and not those which spontaneously burst into flames! This is a terrible and dangerous product with an equally terrible warranty. Stay far away from Bradford White!
Published: February 28, 2020
Tom of New Holland, PA
Source: consumeraffairs.com

November 30, 2016 we replaced our 15 year old water heater with a Bradford
November 30, 2016 we replaced our 15 year old water heater with a Bradford White. April of 2018 (1 year and 5 months) later we were losing hot water. We called the company that installed the heater and a service employee attended our problem. WE HAD PURCHASED A DEFECTIVE HOT WATER TANK!!! It had to be replaced. The company charged us $289 to service this problem. We will never purchase a Bradford White Water Tank again. We also do not get the full 6 year warranty on this new tank, only 4 1/2 years left on the defective tank. We will never purchase a Bradford White again or do business with the company that represented them.
Published: April 21, 2018
Cynthia of Medina, OH
Source: consumeraffairs.com

My home is only 2 yrs old and Im having to replace my 40 gallons gas water
My home is only 2 yrs old and Im having to replace my 40 gallons gas water heater, REALLY? From reading the reviews it seems like we all have something in common. We purchased a piece of garbage! Apparently it has been leaking for some time now but by the grace of God the drip pan has contained the water and theres no water damage (unfortunately the unit is upstairs). Its still under warranty but I really would like to install a better brand. Ive contacted the Plumbers that installed the water heater though the Builders and theyre going to replace it but Ill have to foot out the labor which is $350. Buyer beware! Complaints have been made since the early 2000s and this company has yet to better the quality of their product.
Published: April 9, 2015
Regina of Columbia, SC
Source: consumeraffairs.com

I had a Bradford White hot water tank replaced after two years while under
I had a Bradford White hot water tank replaced after two years while under warranty. Unfortunately, after the plumbers reinstallation costs, I was out about the same amount as with the original installation. However the main problem concerns the temperature regulation. The temperature is too hot so I barely move the regulating valve and the temperature is too cool. Upon moving the regulator a minimal amount, the temperature is too hot. It is impossible to get a standard temperature. I would never recommend a Bradford White hot water heater.
Published: December 13, 2019
Larry of Monroe, OH
Source: consumeraffairs.com

Only 3.5 years and the unit cracked. Now, Im out the full cost of removal a
Only 3.5 years and the unit cracked. Now, Im out the full cost of removal and replacement. They only cover the tank AND they dont reset the warranty period. It only lasts the duration of the original. Makes sense as this junk isnt likely to last any longer. AND you are (practically speaking) stuck with the original installer who recommended this shoddy, poorly made product. ASHAMED it is made in the USA. THEY SHOULD BE ASHAMED TOO! I spoke with the customer service supervisor, Mr. Mike ** and he was no help. Just reiterated the warranty and refused to consider that 3.5 years is UNACCEPTABLE water heater life. GARBAGE!
Published: June 24, 2014
c of Warwick, NY
Source: consumeraffairs.com

I purchased a 40 gallon Bradford White water heater and it was defective. W
I purchased a 40 gallon Bradford White water heater and it was defective. Within a week, had a replacement installed and within a year it too needed to be replaced. Bradford White “customer service” told me that unless I replaced with another Bradford White water heater, there was no warranty. Terrible! My plumber called them scams. Is there any recourse with Consumer Affairs? At this point I don’t want to incur attorney costs so pursuing small claims for money back.
Published: June 9, 2018
Elaine of Brisbane, CA
Source: consumeraffairs.com

Purchased a Bradford White Gas Water Heater 6 years, 9 months ago. The top
Purchased a Bradford White Gas Water Heater 6 years, 9 months ago. The top of the tank is now leaking and we do not have hot water. Plumber told us we need to replace it. The Warranty on the water heater is only good for 6 years. Called Bradford White customer service and person was very rude and did not care about our concerns. I am very uncomfortable with buying another Bradford White Water Heater.
Published: November 10, 2014
Michael of Plymouth, MI
Source: consumeraffairs.com

I purchased 2 of their small 6 gallon electric hot water heaters to replace
I purchased 2 of their small 6 gallon electric hot water heaters to replace the same size Rheem units in my office. I decided to spend the extra cash on the Bradford White instead of a direct replacement from Rheem, thinking Id rather buy a quality unit now and not have to worry about it for another 10 years. Only one of my Rheem units failed after the 8 years, but I figured the other was sure to go soon so I replaced both. What a mistake it was to go with the BW units. After 3 weeks the element on one unit blew out, I called for service. They told me I would have to pay their tech to come out and diagnose and if it was deemed a defect, they would cover the repair. Knowing this would end up being a useless expense because they could always find a million reasons to say it wasnt them, I replaced the element with an aftermarket - unit worked good for a while until now the thermostat crapped out. (It was working fine after element replacement and did not cause it, I cycled the temp adjustment to make sure it turned on and off properly and checked with a multi-meter.) I replaced that with an aftermarket too. So I basically bought an overpriced tin can because the electronics are trash. Thinking maybe one unit was just a rotten apple or something went wrong on install, I figured all is well now that I replaced the parts. A month later, the element on the second tank went in the same fashion. Ok now Bradford, either man up and stop patting yourself on the back with your BS quality awards or change your name to Bradford and Wong, because these have to be manufactured in China or something. Two separate tanks, on two separate water lines with the same exact problem??? Highly doubtful that this is MY problem. Well it is my problem, but definitely not my doing - well maybe its even my doing for buying a BW in the first place. However I called customer service again for the second unit and got the same speech about paying their tech... It just wasnt worth it to get suckered in again by this company for a repair tech to diagnose (aka Yep its broken - heres your bill) and replace a part they would probably weasel their way out of paying for anyway. I ordered the part online myself for $15 because I already know what the problem is. The problem is BW making garbage products... I replaced two Rheem units that lasted 8 yrs under the exact same conditions, both Bradford and Wongs died within a month or two of installation. Thankfully Im handy enough to diagnose and fix these problems myself. Now I know what youre thinking, youre not a plumber and probably installed them wrong. This is a direct replacement of a unit - its 2 pipes and 3 color coded wires, not much room for error there. My Diagnosis - Bradford and Wong makes a garbage product, your bill is in the mail.
Published: December 17, 2016
Jim of Brooklyn, NY
Source: consumeraffairs.com

I paid top dollar for the best 50 gal. water heater they sold. 1 year later
I paid top dollar for the best 50 gal. water heater they sold. 1 year later and the pilot light goes out everyday. I called about the 6 year warranty. What a joke. They will replaced the part for free BUT I have to hire an Authorized plumber that charges $300.00 per hour! Wish I had checked the reviews first. I will never buy their products ever again. Should have gone to Home Depot or Lowe’s.
Published: April 15, 2018
Mattie of Newport Coast, CA
Source: consumeraffairs.com

Would not buy this brand again. Since I got this BW HW heater 1.5 years ago
Would not buy this brand again. Since I got this BW HW heater 1.5 years ago, the temp control has been terrible. Its either way too hot or not hot enough. Move it just a scootch, and it changes unpredictably. I had the installer check it and they said nothing they can do. Very annoying. Either I have to have way too hot water, and be paying to have it way too hot, or not hot enough. Terrible quality.
Published: March 14, 2017
Jeffrey of Brookline, MA
Source: consumeraffairs.com

We own a mobile home park and rent homes. One of the homes had a Bradford W
We own a mobile home park and rent homes. One of the homes had a Bradford White 30 gallon water heater. Our plumbing company, Horizon Enterprises, determined that the water heater was defective. Bradford White diagnosed the problem over the phone and slowly sent some parts. These did not repair the water heater. When the plumbing company reported this Bradford White refused to further honor their warranty. We will never purchase their product again.
Published: June 22, 2018
Michael of Gallup, NM
Source: consumeraffairs.com

We had our home built in 2010 and the builder installed a BW water heater.
We had our home built in 2010 and the builder installed a BW water heater. The 1st one lasted five years, then started to leak. Since then weve gone thru three water heaters in three years all with the same problem, they leak and the pilot light won’t stay lit. Customer service will warranty the parts if you can get them but not the labor cost. So you are still out of pocket several hundred dollars to fix their faulty product. I would never recommend anyone to buy a BW product of any kind. Very poor quality and customer service.
Published: August 21, 2018
Robert of North Las Vegas, NV
Source: consumeraffairs.com

Natural gas Water Heater failed after 3 years of service. Serial # HK157699
Natural gas Water Heater failed after 3 years of service. Serial # HK15769973 Model # MI403S8FBN. Hot water tank started leaking form the base, no emergency service available from local service provider. Product is clearly defective and as I understand it, replacement not completely covered under warranty. Not a product which I would recommend to anyone considering replacing their current water heater.
Published: January 5, 2015
HAV of Mississauga, ON
Source: consumeraffairs.com

I bought a Bradford White water heater in 2010 and today the control module
I bought a Bradford White water heater in 2010 and today the control module and pilot light are not working. I call to get it fixed and found out it is just out of warranty and is going to cost me about half of a new one to get fixed. This is the second one I have got from them and the first went out in 2 years and they go off the first unit on warranty not the new one. I have to say way to back your product up.
Published: August 25, 2016
Ken of Lebanon, OH
Source: consumeraffairs.com

This device was sold to me as a premium product that would last for years.
This device was sold to me as a premium product that would last for years. Instead, it failed in under 6 years and had to be entirely replaced. Besides making a mess in my basement, I was also responsible for the labor for replacing the device. This cost over $1000. For that, I could have just put in a new hot water heater. What a waste of money and what poor quality of product. I called the warranty department to tell them how upset I was about the amount I had to spend because of their shoddy product manufacturing and they didnt care and werent willing to contribute to the high labor costs I had to incur. Dont buy their products, they are the worst.
Published: April 15, 2019
Marc of West Nyack, NY
Source: consumeraffairs.com

Bradford White hot water heater model #mi403s6fbn - This is the second bran
Bradford White hot water heater model #mi403s6fbn - This is the second brand new BW gas hot water heater installed in less than one month......... first one only produced lukewarm water. Called service man and he found the thermostat was defective, installed new one. Had hot water for half of the next day, called service back. They checked everything, moved water temp to very hot... nothing changed. BW accepted the tank back and presented us with another new one... installed last week and once again we had hot water for a day maybe two and now it is back to lukewarm again even though I pushed the temp up as far as it will go......... Service person says I need to call a plumber now which is going to mean more money... Shouldnt the gas company that installed it stand behind it?
Published: August 12, 2014
Eileen of Lancaster, PA
Source: consumeraffairs.com

50 gal model #450s6en12 in 5 bedroom 3 bath home... Not a single problem fo
50 gal model #450s6en12 in 5 bedroom 3 bath home... Not a single problem for the last 18 years. Will definitely buy another... tankless water 4 system at almost 4 times the cost to replace with another equivalent system. Cant touch this.
Published: March 2, 2018
Warren of Fountaim Valley, CA
Source: consumeraffairs.com

I had a Bradford White water heater model #M45036FBN, S/N DM10005845, D/N -
I had a Bradford White water heater model #M45036FBN, S/N DM10005845, D/N -394 installed on January 25, 2008. On Friday evening, November 9, 2012, I noticed no hot water at the faucets. I checked the water heater, found the tank leaking and the pilot light out. I shut off both gas and water supply. I called the installation plumber. I could not get someone to come till Tuesday, November 13, because Monday, November 12, is Veterans Day. This plumber, Perfection Plumbing of Temecula, CA, advertised to be 24/7 service. I called another plumber, VIP Plumbing, and someone came on Saturday at 8 am. I had to pay for labor because this is not the installation plumber. VIP Plumbing said they will take care of the warranty issue with Bradford White. I called Bradford White and was told that warranty does not cover labor at all, even for defective product. When asked whether pro-rated labor cost will be reimbursed, I was told that warranty does not cover labor, like talking to a machine. Defective, yet the consumer has to pay for re-install; quite a scam. Unfortunately, the replacement water heater had to be the same model Bradford White too. I’m waiting for the other shoe to drop in less than 6 years. If and when that happens, no Bradford White for me or anyone else I can persuade and talk to about water heaters.
Published: November 16, 2012
Joe of San Marcos, CA
Source: consumeraffairs.com

The water heater is barely five years old and the pilot light constantly go
The water heater is barely five years old and the pilot light constantly goes out. We have contacted customer service several times and never received a call back. Finally, we contacted a plumber and paid out of our own pocket. They couldn’t figure out what the problem was and assumed it was a filter issue. After some research, we realized this is a common problem with these water heaters. Terrible product and customer service!
Published: December 27, 2019
Brittany of Egg Harbor City, NJ
Source: consumeraffairs.com

Purchased an 80 gallon hot water heater for an apartment building. It conti
Purchased an 80 gallon hot water heater for an apartment building. It continuously overheated to dangerous temperatures. The distributor sent out to inspect and repair. No luck. Still overheated. They then sent out a consultant who sent us on a wild goose chase to install an expansion tank at my expense. No luck. They then sent out a company rep. He blamed it on a non-existent waterline leak. Now a month has gone by and no hot water. I asked for a replacement. They said no. I finally ordered another brand at my expense. ALL OK. They picked up the defective unit. I never heard from them again. Stay away from this company. They are masters of stonewalling the customer with no support.
Published: August 31, 2016
David of Birmingham, MI
Source: consumeraffairs.com

Had a top of the line Bradford White high efficiency propane water heater i
Had a top of the line Bradford White high efficiency propane water heater installed in our new construction home in 2006. Model M1TW505S6FSX. Within 2 years we had a huge water leak, our installer came and replaced it and said it had an internal crack. Today, now 2014, water heater is spraying water out from the top. Warranty starts from original install, even though it was a faulty product. No assistance offered from company. Spent too much $$ on this water heater for these problems.
Published: November 25, 2014
Katie of North Stonington, CT
Source: consumeraffairs.com

Late Sunday evening I notice that we did not have hot water. We check the h
Late Sunday evening I notice that we did not have hot water. We check the hot water tank to find our basement was wet and water continued from the hot water tank. I looked on Google for 24 hours and found PK Wadsworth. I called and was told that the Tech would return my call. The Tech, Roberto, returned the call within ten minutes. I discuss my busted hot water heater and we decided that he would come out on Monday morning 8:30 am. Roberto was prompt and pleasant. He discussed the issue we agree replaced the hot water tank. Roberto left and returned with a new hot water tank and Brad. Together they promptly removed the tank. Roberto placed a tarp on the floor and stairs so that this area would not get wet or damaged. We were very pleased with the job and the excellent customer service demonstrated Brad.
Published: July 16, 2018
Christine of Solon, OH
Source: consumeraffairs.com

Licensed plumber installed BW Eco-Magnum Series w/Hydro jet 75 gal water he
Licensed plumber installed BW Eco-Magnum Series w/Hydro jet 75 gal water heater on August 2016. Failed this week April 2020. Two pinhole leaks on lower sidewall approximately 6 from bottom, near the vent holes left of the Honeywell temperature regulator. The leaks were right at the weld areas. The insulation was completely soaked. Did not last 5 years even after routine flushes. Either tank defect or possible issues with the Honeywell regulator that may have overheated the unit. There was an attempted class action lawsuit regarding the Honeywell regulator. Water pressure valve and water pressure checks out. Plumber coming to replace on Monday April 6, 2020.
Published: April 6, 2020
Jimmy of Sylmar, CA
Source: consumeraffairs.com

I installed lots of Bradford White heaters as a licensed plumber, but in th
I installed lots of Bradford White heaters as a licensed plumber, but in the past 5 years this company has gone to the trash heap! I have had nothing but problems with their electric and gas heaters. I recently put in a 50 gallon electric in a customers home. In 3 weeks the element on this unit leaked all over the customers basement and did a lot of damage! Bradford said they would give me a new heater and pay for my time to install it. Great! NOT!!! they have given me nothing! And they are not responding to my customers request to make a claim for the damages caused by this garbage??? They have made promises and delivered nothing! Lies and deception. What kind of a company would do this??? Off to the court system we go! And all they had to do was follow up, and make the claim.
Published: October 11, 2016
larry of Parkville, MD
Source: consumeraffairs.com

I have BW water heater installed in my house and every 4 years it always le
I have BW water heater installed in my house and every 4 years it always leaks, they have very poor warranty and I ended up spending double plus I have to pay for the plumber, they have very poor customer service too. I will never buy this brand of water heater again. This BW I had broke in 2009, 2013 and now its 2017, just within 4 years time this BW leaked and it flooded all over my basement. The same exact problem that I had way back 2013. So to other customers who are planning to buy a new hot water heater I advised you guys not to buy this brand because its just a waste of money, its a crappy product. Thank you all for reading this review and this is an honest review from a concerned person. Thank you to all again.
Published: September 1, 2017
M. of Hopatcong, NJ
Source: consumeraffairs.com

I bought four of these recently for a residential complex. One of the water
I bought four of these recently for a residential complex. One of the water-heater anodes was severely corroded fresh out-of-the-box from the manufacturing plant. The water heater produced gas in my water lines. The manufacturer describes this phenomena when anaerobic bacteria produces sulfate that reacts with their magnesium anode to produce hydrogen sulfate, a flammable gas. Their workaround is to change the anode from magnesium to aluminum-zinc alloy to minimize the phenomena. This is assuming that your water supply is contaminated. But my other three units are feed by the same main water line and did not do this. There must be a problem within their plant, because others (if you google thoroughly) have complained about the same problem from Bradford White water heaters for years. I will never again advocate buying their units. I have been using GE/Rheem for years purchased from the big box stores without issues.
Published: November 24, 2020
Harry of Riverside, CA
Source: consumeraffairs.com

Eight years ago we put in our home a Bradford White energy saver 50 gallon
Eight years ago we put in our home a Bradford White energy saver 50 gallon hot water heater and it started leaking last month. Shouldnt hot water heaters last longer than 8 years?
Published: August 9, 2016
David of Chanute, KS
Source: consumeraffairs.com

I just Googled Bradford White to see what models are available as my husban
I just Googled Bradford White to see what models are available as my husband and I are almost finished building our vacation home and want to install a Bradford White unit. Im shocked to see the reviews posted by others because they couldnt be further from our experiences. Our first home had a Bradford White unit that was brand new and outlasted its 10 year warranty by 2 years. We bought another Bradford White when it came time for replacement. Our next home had a Whirlpool water heater that was 9 years old with a 12 year warranty and it leaked within 4 months of us moving in. So, we replaced it with a Bradford White. Weve had nothing but great experiences with Bradford White, but there is something to be said about who does the installation of your water heater. We frequently refer family and friends to get Bradford White and weve yet to hear anything negative at all. Which is why Im so shocked to see the reviews posted here.
Published: May 8, 2015
Ashley of Ardmore, PA
Source: consumeraffairs.com

Installed a BW 40 gal gas water heater. It worked okay for a couple of mont
Installed a BW 40 gal gas water heater. It worked okay for a couple of months, then extremely hot water for a couple of months, then little hot water, etc. Turns out to be the thermostat that my supplier said was a major problem with those units. The real issue is that technical support at Bradford White is non-existent. First, you can never get through to speak to someone. So, I used the option to email and received a reply telling me to contact a plumber. Of course, the voice message while you wait forever says they are highly trained and dedicated and would walk you through the problem. If a company wont back up their product and wont provide customer support, what good are they? No more Bradford White for me!
Published: March 21, 2014
Mark of Collinsville, OK
Source: consumeraffairs.com

In 2016, I purchased and had my plumbing company install a brand new Bradfo
In 2016, I purchased and had my plumbing company install a brand new Bradford White Hot Water Heater Tank 50 Gal Hydrojet Model#RE350T6. Water leaked all over and damage my condo unit. The water was coming from the bottom of the tank. The cause unknown. The Plumbing company just told me Just faulty unit. I paid the full price, no discount.
Published: September 11, 2019
Chiharu of Everett, WA
Source: consumeraffairs.com

We recently purchased a home with a previously installed Bradford White Def
We recently purchased a home with a previously installed Bradford White Defender gas water heater. The water heater was installed in the second floor attic space above the kitchen. We were not happy with this, because my husband works in the plumbing industry and these are notorious for breaking. We made plans to expand the washroom and bring the water heater down to the main level, to avoid any problems. We had the washroom addition done, and were just planning to move the water heater the next weekend. Literally, the next day, October 21, the thermal couple blew and flooded the kitchen. I dont know how long the water was running, we were home, but I was sick in bed, one son was sleeping, (he works nights) and the other is blind. When we found it, there was water pouring through a hole in the ceiling, and inches of water on the kitchen floor, it was even coming out the exterior joints in the slab. Fortunately, I had a very large threshold on the kitchen door which kept it contained to that area. A restoration company came out and treated the entire area and left fans and dehumidifiers to dry it out. I now need new sheetrock, insulation, cabinets, flooring, and part of the appliances. Water also seeped into the upstairs bedroom and bathroom, but that was minor compared to downstairs, and I have already corrected it at my own expense. I filed an insurance claim, but the adjuster has not gotten back with me as to whether they are going to cover it or not. He did state that mine was the third that week for this same issue.Images show defective part versus a new part. (The bottom one is not mine, I didnt think to photograph mine before it went in.) The water heater was still within the warranty period, so Bradford White covered the new part, but there was no compensation for the installation. We are thinking the water heater was about 2 years old, during which one year the house was vacant, and the other, it was occupied by an elderly disabled man. In other words, very little usage, it should have been good for years. My pressure is set at 40. (Extra low, just until we can replace the water line; not because its bad, but because we dont know.) Theres really nothing we could have done to prevent this.In my dealings with the supplier, I have found that the defective part was manufactured by Honeywell. The problem came from a little plastic piece that protruded from the box into the unit. Mine was split right in two allowing water to just flow out. The supplier thought that Bradford White might be in litigation with Honeywell, and that my flood might be covered under their insurance, but I suppose that would require a lawsuit on my part. I did notice on the replacement part that the plastic piece has been replaced by a metal piece, so hopefully this will not happen again. I would also hope that they would have stopped selling heaters manufactured with that plastic part inside. There really should be a recall on these water heaters.
Published: January 4, 2016
Melanie of San Antonio, TX
Source: consumeraffairs.com

New water heater installed in September 2019 and was leaking water just 18
New water heater installed in September 2019 and was leaking water just 18 months later. A licensed plumber discovered that due to the leaking the pilot light would not stay lit. Had it not still been under warranty for replacement I would not have never purchased another Bradford White.
Published: February 25, 2021
Rod of Stillwater, OK
Source: consumeraffairs.com

Good news! Bradford White replaced my water heater. Luckily the six-year wa
Good news! Bradford White replaced my water heater. Luckily the six-year warranty still had three months left. I still believe it should have lasted longer, but at least, I didnt have to pay the $2,400 Roto-Rooter wanted. My total out of pocket amount was $454.
Published: January 1, 1970
Armenia of Hanover, MD
Source: consumeraffairs.com

This water heater lasted a lot longer than most I have read about 7 years b
This water heater lasted a lot longer than most I have read about 7 years but it cracked and cannot be repaired. We have never had to replace a water heater in such a short time. Not a good brand. Will buy a different.
Published: April 14, 2021
Deborah of McCordsville, IN
Source: consumeraffairs.com

40 gal MI403S6FBN - All 40 gallons emptied into our finished basement. Cons
40 gal MI403S6FBN - All 40 gallons emptied into our finished basement. Considering that the water heater is 4 years old, this should never have happened. Will never buy Bradford White again. And will make sure to advise friends and family of the same.
Published: January 25, 2017
Ilka of Chalfont, PA
Source: consumeraffairs.com

Dont purchase a Bradford White! Initially I was thinking buy American. What
Dont purchase a Bradford White! Initially I was thinking buy American. What a mistake! Our 50 gal. BW with a 10 year warranty self destructed just short of four years with a catastrophic failure! The water tank cracked. Hot water began spraying out of the pressure relief valve connection then pouring out of the base. My past experience has been that water heaters begin with a drip under the tank indicating its time for replacement. Our Bradford White just let go creating an instant flood. With 6 years of existing warranty remaining I found the customer service dept to be useless especially when you need a new hot water heater immediately. If you are considering a Bradford White my recommendation is STAY CLEAR of this brand.
Published: January 24, 2019
Dimitri of Eastchester, NY
Source: consumeraffairs.com

Eco Defender HOt water heater U140T6FRN - For last 3 months, pilot light go
Eco Defender HOt water heater U140T6FRN - For last 3 months, pilot light goes out periodically. Easy to relight, but a pain. Unit is 6 years old. Two years ago a plumber replaced the whole controller. After reading these posts, Im going to do all the DIY stuff I feel comfortable with, and, if that doesnt work, Im buying a new one -- obviously not Bradford White. The next plumber coming out on this matter will be bringing a new water heater. Period. Thanks to all for posting your complaints and issues. If BW does not read and take to heart these complaints, theyre not a business. Theyre just some kind of ** up revenue stream.
Published: September 25, 2016
Michael of Long Beach, CA
Source: consumeraffairs.com

We had two Bradford White water heaters that one after 1 1/2 years and one
We had two Bradford White water heaters that one after 1 1/2 years and one after 3 years, produced dark rusty water. They were not leaking yet. Our plumber went to Ferguson plumbing with no results to even have the factory representative call him. My husband called Bradford White home office. He got the runaround. Dont believe their 6 year Warranty. We purchased two new water heaters brand name RUUD. These have a 12 year warranty.
Published: January 25, 2019
Joan of Las Vegas, NV
Source: consumeraffairs.com

My house came with a Bradford White gas water heater with an electric blowe
My house came with a Bradford White gas water heater with an electric blower that has a 6 yr warranty. Yesterday the water heater broke and water went all over the basement floor and needs to be replaced. The water heater is 6 yr and 11 months old. This puts it conveniently outside the 6 year warranty. When I called the company I was told sorry, it is out of warranty they (Bradford White Corp) will not do anything. They said water heaters are designed to last 10 years+, industry standard is only 6 yr warranty, and they would do nothing about their products failure. Additionally I was told Since its out of warranty they (Bradford White Corp) wont do anything, but we will sell me a new water heater AT FULL PRICE. I called the plumber who was going to install the new one and told them I did not want a Bradford water heater put back in, and was told b/c of size and space issue with my house Im stuck with getting a Bradford. This post and others Im leaving is to warn any other soon to be water heater buyers NOT to get a Bradford White Water heater b/c they do not stand by their product, have poor customer service, and have products that conveniently break when the warranty is up. If anyone wants to contact me to discuss, you can email me at **. Beware of Bradford White products!
Published: December 10, 2014
peter of Dayton, OH
Source: consumeraffairs.com

The internal breaker cuts power after a couple uses if there is hot water i
The internal breaker cuts power after a couple uses if there is hot water in the hot water tank and doesnt reset for days, weeks, months. Worst purchase of my life. Screws dont even work when accessing the reset and temperature dials.
Published: May 20, 2017
Hugh of New Westminster, BC
Source: consumeraffairs.com

I had a Bradford White Gas Water Heater installed to replace a 15 year old
I had a Bradford White Gas Water Heater installed to replace a 15 year old water heater that was still working. After 2 years on the Bradford White, an internal seal or weld gave way and it sprayed water over a bunch of items which were not tolerant of water and leaked over part of the basement laundry room. Needless to say I am not impressed and after reading other reviews here, I would definitely recommend buying from another company.
Published: August 8, 2021
Bill of Alexandria, VA
Source: consumeraffairs.com

Warranty is for 6 years but if you buy it from a reseller it is still from
Warranty is for 6 years but if you buy it from a reseller it is still from the date manufactured. We purchased through the plumber doing the work. We were under the 6 years when we bought the unit but not under the 6 years when it was manufactured. Therefore, no warranty coverage for us. Also our previous water heater lasted over 16 years. Not impressed with a 6 year lifecycle. In our case the control valve was leaking. Fortunately caught early enough. Will get the water sensors that we can place underneath in case of a future leak.
Published: July 16, 2018
C of Tucson, AZ
Source: consumeraffairs.com

I had my home warranty company, First American, vendor, Round The Clock, in
I had my home warranty company, First American, vendor, Round The Clock, install a Bradford White water heater/serial #HC14703352 D/N 394 on 4/3/2011. Three weeks later, they had to come back because of a gas leak. We have had Southwest Gas out to our home, 3 times since, because of the smell of gas. Last Tuesday, June 19, the gas company turned off the hot water heater, saying it was too dangerous to keep on. The home warranty company will not return my calls. The vendor, Round The Clock, came out to fix the power box, and put a hole in the tank. Now, they said that it is out of warranty. I called Sheila **, Service Manager of Bradford White, phone number 1-800-900-3364 to complain. She will replace the water heater only, will not pay for labor. So, long story short, I will have to pay for labor, again. If you had a car that was leaking gas, the vendor would fix at no cost to you. It is called liability. Where is the conscience of this American business (Bradford White)? Why, as consumers, are we constantly being robbed?
Published: June 27, 2012
Eva of Las Vegas, NV
Source: consumeraffairs.com

My BW water heater stopped working after 18 month, 6 month after the end of
My BW water heater stopped working after 18 month, 6 month after the end of the warranty. Now I need to pay for the parts and labor, God knows how much. What else can I say? I have no hot water and Im very upset.
Published: June 24, 2019
Irena of Staten Island, NY
Source: consumeraffairs.com

We had the first heater installed in Aug of 2011...it leaked 8 mo. later an
We had the first heater installed in Aug of 2011...it leaked 8 mo. later and was replaced free of charge. The second heater did better...it lasted 12 mo. then leaked. The third heater did even better by lasting 21 mo. before leaking and flooding my basement. That will be 4 water heaters in 42 mo. I dont know If they will replace this one under warranty but if I need to buy one you can bet your a__ it wont be Bradford White.
Published: February 15, 2015
gary of Richland, NJ
Source: consumeraffairs.com

I have been installing Bradford White water heaters for over 18 years. They
I have been installing Bradford White water heaters for over 18 years. They’re by far the best tank type water heater for your money. I’ve also installed all the other top brands like reem and AO Smith. They’re decent as well but Bradford’s in my opinion are the best. Most Bradford whites that I replace are near 20 years old and being replaced as a cautionary reason rather than leaking. I’m no Bradford rep but I see some negative reviews and felt I needed to speak up on their exceptionally higher quality product. As far as someone saying “their pilot kept going out”. That’s most likely and air flow issue or condition of the surroundings. Because I’ve had AO Smith and reems do that same thing from lack of combustible air. Keep in mind your newer heater has more safety features that may require more air flow than your older, not as safe heater. That’s why “you’ve never had that problem with the old heater”. Take it from a pro. Bradford is the best tank type water heater on the market.
Published: January 14, 2020
J of Hainesport, NJ
Source: consumeraffairs.com

Bought a Bradford White water heater from MEWS in Athens, Alabama September
Bought a Bradford White water heater from MEWS in Athens, Alabama September of 2009. Less than four months out of warranty unit began spraying water. Appears to be bad weld on top of unit. No help offered. Will not buy another one made by Bradford White.
Published: January 26, 2016
Mike of Decatur, AL
Source: consumeraffairs.com

I bought a Bradford White Defender water heater earlier this week to replac
I bought a Bradford White Defender water heater earlier this week to replace another Bradford White unit that was in the house when we bought the house several years ago. The age on the original unit was 15 years and for the 7 years we owned the house we didn't have any issues. The only time we thought of it was when we'd go on vacation and needed to turn it down. We made updates to the kitchen and added a bathroom so needed more hot water which led to buying a bigger water heater.
Published: January 24, 2020
Julian of Wayne, PA
Source: consumeraffairs.com

I purchased a Bradford white hot water heater 2 years & 3 months ago. T
I purchased a Bradford white hot water heater 2 years & 3 months ago. The relief valve failed. Plumber stated valve should last several years. I am dissatisfied with the quality of this very expensive product.
Published: May 3, 2016
mary of Williamsburg, VA
Source: consumeraffairs.com

This hot water heater lasted 4 1/2 years. It started leaking, causing the e
This hot water heater lasted 4 1/2 years. It started leaking, causing the electrical unit to burn. Had we not checked the water heater before we went to bed at 11:00 p.m., our house would have had major damage. When we went out, the garages were filled with smoke and odors. The bottom unit was aglow and I dont know what would have happened during the night. We made sure the unit was unplugged and tried to release all the pressure. This is the worst experience I have had regarding hot water heaters and I am now 70 years old. I will not recommend this product. I am very, very upset.
Published: October 12, 2013
Judy of Hutto, TX
Source: consumeraffairs.com

My husband and I have lived in our home for about 14 yrs now. It is a 2 fam
My husband and I have lived in our home for about 14 yrs now. It is a 2 family. We kept one old water heater, but replaced ours when purchasing the home. Needless to say, the old one which I would imagine had to be about 20+ years old is the one that was changed. So we were told by our plumber to purchase a Bradford White. The first one didnt even work, I should have run at that point, and went to another manufacturer. We did get another Bradford White put in for it to only break after 7 years. I called their warranty department to get absolutely nowhere. We paid a lot of money for this product, and honestly if we knew it had the longevity of 7 yrs we could have gotten a cheaper product, or had gone to our local Appliance Home Store. Seriously, if you ever come across this product do not buy it. I believe this manufacturer should have at least helped the customer out perhaps even discount a new one. Now wouldnt that make a lot of sense.... Well nothing folks, nothing. Rest assure we purchased another product from another manufacturer. Also, my plumber is no longer using Bradford White!
Published: September 17, 2013
Maria of Norwalk, CT
Source: consumeraffairs.com

I bought this 40 gal water heater in Feb 2017. Running out of water after 1
I bought this 40 gal water heater in Feb 2017. Running out of water after 10 minutes shower. Requested a verification with their technician. After verification they say its normal. I had one cascade before. Never missed water in my life. Never buy product from them. Its garbage!
Published: March 11, 2018
Jacques of Montreal, QC
Source: consumeraffairs.com

I had to replace my water heater @ 4 years ago (that one had served me well
I had to replace my water heater @ 4 years ago (that one had served me well for 14 years, never an issue) and the company I was dealing with only used Bradford White which I had never heard of before. Well it failed after only 4 years in September of this year. I was shocked and disgusted. I had paid extra for a 12 year warranty and with them based in Michigan I was lulled into thinking I was purchasing a quality product. The original company replaced the water heater which I grudgingly consented to because they said the only way the warranty would be honored would be to get another Bradford White. However I had to pay the labor cost of $330 plus the cleanup I endured is priceless in my hours and effort. Timing was atrocious as well (was to leave on a trip that week so that was a negative shadow) so all in all an awful experience and huge disappointment! The installer found no cause except that the Bradford White water heater of only 4 years was defective! I thought innocently that when Bradford White was aware of this they would compensate me for the labor costs. I called in October and got a front line employee who told me, “Well it does not work that way, meaning I should be happy that it was replaced. I said, “well what about this concept, that you produce a quality product that will last longer than 4 years. I would have been happier with that. Now my warranty does not revert back to 12 years, it is only 8 with the deduction of the 4 years. I kept going up the chain and ended up speaking with Dustin Bowerman who is the CEO. Initially he seemed nice and concerned and had me send photos, personal info, model/serial #s but then responded back that they do not want to set a precedent. The water heater failing was bad enough but to waste my time with the false hope that they would offer some compensation was I thought especially cruel. He stated that they are an Employee Owned Business which based on my personal experience they are #1 certainly not the Customer so stay away. Go with a cheaper product and if there is failure you are not as committed financially! Here was my response to Mr. Bowerman but never got one word back which was not surprising.I have no confidence in your product after my one and it remains to be seen negative experience. I went out of my way to give you and your company the opportunity to turn the awful and unexpected experience into a fading memory which would not dictate my future purchasing choices but you have failed terribly. I would have appreciated you not wasting anymore of my time truly when we spoke Dustin if you planned on using the dont want to set a precedent rule. I sent you a lot of personal information so very form to say the least. No wonder I am in the minority and price is the primary focus because there is no loyalty in either direction so thank you Dustin for creating my present and future cynicism on how employee run businesses do business! The employees are first and foremost number one and the customer is expendable as well as the quality controls to produce a reliable and sound product.. Shameful but I cannot dictate your conscience, only you can. Thank you for stepping upon my kindness so now you are in the minority.”Never heard back from Mr. Dustin Bowerman and it has been a month so if I had to do all over again I would have Run from Bradford White! Unfortunately this USA company does not inspire or contribute to confidence in their product nor customer service.
Published: November 20, 2014
Alana Ann of Monaca, PA
Source: consumeraffairs.com

I called a plumbing company to look at my Bradford White water heater which
I called a plumbing company to look at my Bradford White water heater which is only a little less than 3 years old. He told me to call and have the replacement part sent to me under the warranty. I called the company/warranty department and was told that as the home owner I am not allowed to order the part, only the contractor who worked on the unit! Ridiculous!! Why wouldnt the homeowner be able to order the control unit as the contractor requested I do so??? I am so upset as I havent had hot water for days.
Published: May 4, 2015
Marilyn of Camden, NJ
Source: consumeraffairs.com

A hot water heater was installed last year, 50 gallons LP gas. Today I felt
A hot water heater was installed last year, 50 gallons LP gas. Today I felt smoke coming out from that room. I open the door, I saw the control box (gas valve) engulfed in flames, not from the burner, just the box in front of the tank. Thank god I was still able to shut of the gas and avoid a catastrophe, but this is a very serious matter. It is very dangerous, it should get the attention of public and safety regulators.
Published: July 21, 2015
Ichud of Monticello, NY
Source: consumeraffairs.com

Had replaced the conventional water heater with BW tankless water heater in
Had replaced the conventional water heater with BW tankless water heater in 2017. In 4 years, there were two major repairs. One was 2 yrs in and the second one was just two weeks ago. Both times the fuse was blown and the control board needed to be replaced. The fan also caused issues and needed to be replaced twice two weeks ago. The first replacement fan failed the second day. Both times we were without hot water for almost a week. The second repair cost me a little under $1,700. Less than two weeks after that second repair, the unit failed again. I have had it with this BW unit and decided to change back to the conventional water heater. I had filed a claim with BW. So far BW has not responded. My advice is to avoid Bradford White tankless water heater.
Published: July 31, 2021
Tjahjadi of Syosset, NY
Source: consumeraffairs.com

On September 21, 2020, Poes Plumbing & Backflow replaced our water with
On September 21, 2020, Poes Plumbing & Backflow replaced our water with Bradford White 50 gallon Eco-Defender Ultra Low NOx Serries (gas), magnesium rod with our 12 yrs Whirlpool gas. On Oct 8, 2020, my son broke out in hives and continued to broke out in hives until they replaced the water heater with aluminum rod on Dec 30, 2020. Bradford White or American Home Shield did not cover the plumber cost and we paid the full installation cost for the labor of $462. Between September 8, 2020 and December 30, 2020, I had to chase down Judy at Poes Plumbing & Backflow, American Home Shield and Bradford White to replace a new gas 50 gallons water heater with aluminum rod.
Published: February 9, 2021
Ann of Morgan Hill, CA
Source: consumeraffairs.com

Bradford White just know their products so well. The warranty period is jus
Bradford White just know their products so well. The warranty period is just a little bit shorter than the actual life of the water tank. Just like some other consumers, Bradford White customer service offers no help at all. Its hard to believe that expensive 75 Gal. water tank (PDX275) can only serve 2 people for less than 7 years.
Published: April 3, 2018
Andy of Calgary, AB
Source: consumeraffairs.com

In October 2010, I had the small 5 gallon electric water heater under my ki
In October 2010, I had the small 5 gallon electric water heater under my kitchen sink replaced with a new Bradford White water heater. The work was done by professional plumbers, who have an excellent reputation. Over the next few months, I noticed that my electric bills were higher than normal and couldnt find the cause - now I suspect it was the water heater, since the bills went back down in May.I went on a trip to Oregon to visit family in mid-March and was supposed to come back home to Montana, the end of May. Less than a month after I left, my water heater exploded! It was discovered April 19 and water to the house was immediately turned off, but not before flooding my kitchen with 76,800 gallons of water. Nobody touched anything, except to have the water to the house turned off and the breaker to the water heater/kitchen turned off to avoid fire and electrocution danger. I also had pictures taken. After a week or so of trying to get advice from attorneys and insurance, I contacted the plumbers, who came out immediately to assess the situation. I was instructed to touch nothing till the water heater people inspected. The water heater people (either Bradford White or distributor, Western States Sales) didn’t send someone till mid-June. Again, I was told to touch nothing till they finished their investigation. I argued with them, telling them that mold was growing and would continue to get worse if it wasn’t cleaned up immediately. Due to kitchen damage, mold, no water etc., I was unable to return home the end of May as planned. My house was, and remains, unliveable. In June, Western States Sales sent me a Bradford White water heater claim form to fill out. In mid-July, Bradford White finally sent a shipping label to the plumbers, instructing them to pick up the water heater from my house and send to them for inspection. Bradford White finally finished their inspection of the water heater in mid-August and determined that it was a water pressure issue due to a surge in the water system. This is a lie. I have a letter from the town stating that there was no surge in the system. My other much older and larger water heater had no problems, the neighbors had no problems and the school that is a block away and monitors their pressure constantly showed no surge.I had repeatedly tried to explain to everyone that I want to go home and that the mold continues to get worse every day. I kept telling them that the worse it gets, the longer it will take to clean up and the more it will cost. I have repeatedly explained how much of an inconvenience this has been and that I really want to return to my own home. For the most part, my emails and phone calls were ignored by Western States Sales. They have stalled and caused this to drag on unnecessarily. I don’t know if it was just them or if it was Bradford White telling them to stall it. I do know that there was something defective that caused the water heater to explode and that is definitely on Bradford White. This should have been handled/investigated back in May (should have taken no more than 2 weeks), and clean-up and repairs should have been completed for me to return home by the end of June, at the very latest.I am a disabled widow on social security and as it stands now, I have a house that I am still making mortgage payments on, but cannot live in. It is a total loss, due to mold and structural problems from the water sitting in the crawlspace. I cannot sell the house; it will have to be torn down. I still have no place to live and can’t afford to rent a place, while I am still making mortgage and utility payments. If I quit making mortgage payments, it will ruin my credit and I won’t be able to find a decent place to rent.Since it seemed clear to me that it was a defective product and still under warranty, I didn’t contact my homeowners insurance. I trusted/expected that it would be dealt with in a timely, professional manner. After all, Bradford White is a reputable company, right? Yeah, sure. In the end, when the investigation was finally finished, I contacted my homeowners insurance, only to be told that they won’t cover anything, because it wasn’t cleaned up immediately and that’s why the mold and structural damage occurred. I have kept a detailed log/journal of everything that happened, complete with letters, emails and notes from all phone calls, but it hasn’t done me a bit of good. The lawyers don’t seem to be interested, because there was no personal injury.In my opinion, the fault for the whole thing lies first with Bradford White for the defective water heater, which exploded, did major damage to my kitchen and caused the water to enter my house. Secondly, with Western States Sales for dragging this out, their delays caused mold and structural problems. Lastly, in the end, Bradford White lied about the unit being defective. Back in May, the cost of repair and clean up would have been between $5,000 and $10,000. Here I am, nearly a year later, the house is a total loss, I cannot afford to fix it, have no insurance coverage to fix it, I am homeless and bouncing from one family member’s house to another’s, sleeping on the couch, no privacy or comfort and no life of my own. The upset and stress has affected my health and nearly ruined family relationships. The big companies have no concern for the problems they cause people, just to save a few bucks. I wish they could be held accountable for a change. They all acted like a water heater exploding was totally unheard of, it had never happened before that they knew, but yet there was a specific claim form for it - go figure. If I could give a negative 5 rating, I would!
Published: March 12, 2013
Shelley of Clyde Park, MT
Source: consumeraffairs.com

I had a 14 year old water heater that leaked badly. I had to call an emerge
I had a 14 year old water heater that leaked badly. I had to call an emergency plumber who ONLY had Bradford White water heaters. Same thing for the other plumber I called on Labor Day at night. I should have done a few seconds research and just gone to Home Depot myself to by another brand. The water heater and installation cost $1500. Within TWO YEARS, I came home to find water all over my garage and in my house. I only got a $200 credit from Bradford White. I have a rental house in Los Angeles. The tenant said its not working properly. Had them look and its also a Bradford Water heater only 3 years old. Now its not working properly and appears completely broken. Absolutely outrageous how expensive their heaters are, yet in two cases, they only lasted 2-3 years. This is totally unacceptable. Dont EVER use Bradford White under ANY circumstance. They have very poor ratings!
Published: September 28, 2016
Amy of Los Angeles, CA
Source: consumeraffairs.com

Our trusted installers, Snell & Son Heating and Air Conditioning, said
Our trusted installers, Snell & Son Heating and Air Conditioning, said this is the only brand they install and recommended it. It never quite worked right providing warm (not hot water) after 5 minutes of showering. The valve broke and cost us $689 to replace, 6 months after the warranty expired. Including labor, the charge was going to be $915. The new valve WV8840A1001 only has a 1-year warranty. We made a mistake installing this heater and increased that mistake by trying to fix it.
Published: March 14, 2019
Wayne of Ashburn, VA
Source: consumeraffairs.com

Had to replace a Bradford White water heater in 4 year old house - replaced
Had to replace a Bradford White water heater in 4 year old house - replaced with a Bradford white. Now 3 yrs later motor has died. Paid $363 to have plumber out to replace parts not covered by warranty. He has to source new motor which we hope is covered by warranty - then another plumber visit cost! Have owned 7 or 8 homes in past - have never had these issues with any other water heater - not reliable and very expensive to replace and install.
Published: March 30, 2021
Elizabeth of Canada, Other
Source: consumeraffairs.com

On January 16th 2015 we were awake by our smoke detectors to a smoke filled
On January 16th 2015 we were awake by our smoke detectors to a smoke filled house. Went outside to find the Bradford White water heater that was 4.5 years old had turned into a blow torch and set our house on fire. It had worked perfect for all the time previously. This happened without warning. It leveled our house and destroyed our life long dream and all that we owned in our house - even killed our dog due to her hiding inside. Both I and my wife tried desperately to save her before nearly over come with smoke inhalation. We have been devastated by this loss and are currently soliciting for legal council to pursue legal action. Would never own a Bradford White product again and would never have a propane water heater in a home again.
Published: March 23, 2015
john of Golden Valley, AZ
Source: consumeraffairs.com

I was upsold this Bradford White (50) Water Heater Model # MI5036FBN, 02/09
I was upsold this Bradford White (50) Water Heater Model # MI5036FBN, 02/09. The unit just went out, and its still under warranty. The same plumbing company (Yes Plumbing) charges me a service fee ($79) to evaluate it. They determined the water tank is no good, and its under warranty; the warranty replacement fee is $1,000. They have got to be crazy. The purpose of my purchasing this supposedly top of the line water heater recommended by your company with lovely warranty, and now they don’t want to honor it unless I’m paying $1,000. They are crooks. Whether the water heater was a bad unit or not, honor your warranty claims and services agreement. Who pays $1,400 for a unit to have to pay $1,000 for warranty swap out? Companies are supposed to stand behind the product they sell! I will be contacting Bradford White Company after this.
Published: January 30, 2013
Skye of Las Vegas, NV
Source: consumeraffairs.com

After debating whether or not I wanted to have a tankless water heater inst
After debating whether or not I wanted to have a tankless water heater installed I finally decided to replace my old water heater with another Bradford White. Great water heater. Tankless would have been nice but I plan on moving in 5 to 8 years and just dont know if Ill see the return on my investment.
Published: March 21, 2018
Jessica of Houston, TX
Source: consumeraffairs.com

Our BW 40 Gal. natural gas water heater has taken care of our family of 7 f
Our BW 40 Gal. natural gas water heater has taken care of our family of 7 for 12 years so far. I have not had to do any repairs or call a tech in that time. So I have been very happy with it so far. The reason for the review was because I was surprised at all the negative reviews and wanted to share that I have had a totally opposite experience. Has the company changed? Why all the negative reviews? Hot water heaters are not that complicated. Yes my pilot light has gone out a few times in the last 12 years, but I dont think it is anything to complain about. It sounds like a lot of the complaints are dealing with the company. I have had no experience in that area, because I have had no need to contact them.
Published: February 18, 2017
Evan of Orem, UT
Source: consumeraffairs.com

I had a Bradford White water heater installed last year when my previous on
I had a Bradford White water heater installed last year when my previous one broke and flooded our garage. We used our home appliance insurance to cover for the replacement. Now, we are being told that the company does not cover for labor to replace the broken heater and that we are responsible for the $650 charge to re-install another water heater in just 14 months!
Published: July 22, 2015
Prathima of San Jose, CA
Source: consumeraffairs.com

50 gallon electric. 7-year warranty and it failed three to 6 months after i
50 gallon electric. 7-year warranty and it failed three to 6 months after it was out of the service contract. I will be looking for a new hot-water heater and I promise Bradford White I will not look at one of their products ever again and will also tell everyone I know to do the same. How can something with the highest price and recommended so much be so bad? What a piece of **.
Published: January 21, 2015
Emilio of Telford, PA
Source: consumeraffairs.com

I purchased my first home back in 6/2010. 6 months later my water heater wa
I purchased my first home back in 6/2010. 6 months later my water heater was leaking and my home warranty ended up replacing with brand new Bradford and white water heater which I came out of pocket 275 for. I was told the unit comes with 6 year warranty. On 8/27/15 the gas was shut off temporarily then pilot would not light. Had plumber come out to light pilot but was told valve would need to be replaced and they would confirm warranty. Bradford informed plumber that unit was no longer under warranty because Bradford had unit as a replacement and rolled over warranty of original unit from a different company.Bradford would not honor the 6 year warranty of the new unit which I feel is unacceptable especially when they are aware of the faulty valve on these particular units. I will continue to expose this unethical business practice until there is a resolution or correction made. My children and I have been without hot water for a few months now while I continue to get the run around.
Published: November 6, 2015
laylah of Moreno Valley, CA
Source: consumeraffairs.com

We have several single family rental homes, located with the same 25 mile g
We have several single family rental homes, located with the same 25 mile geographical area. Three of the water heaters have required replacement of the Natural Gas Control Kit when the units hit the 6.5 to 8 year age. The cost of the kit is on average 189.00 plus tax. This cost does not include installation. This is a parts failure with Bradford White 40 gal gas water heaters. The company stated this an isolated problem, after looking through reviews, Bradford White should be aware of the problem by now; its not an isolated problem.
Published: October 30, 2020
Tina of Indianapolis, IN
Source: consumeraffairs.com

After only 3 1/2 years in a newly built home, the heating elements had to b
After only 3 1/2 years in a newly built home, the heating elements had to be replaced. The cost of the elements were covered under the warranty. However, the $225 in labor was not covered and we had to pay for it ourselves. I called the warranty dept and they could not reimburse for labor. They advised me to call the Corp. office, which I did and left a message asking for reimbursement. I have not heard back from anyone at Bradford White HQs. Bradford White does a great job marketing their product, but they appear not to live up to the hype as being the best in the business and all the other garbage they present themselves as being. All that I am asking for is some kind of reimbursement for the labor cost. I could have purchased a much better brand new heater for a bit more money. Im not one to complain about things, but this I felt strongly enough about to do so. Stand behind your products Bradford White!
Published: March 19, 2019
Robert of Mc Cordsville, IN
Source: consumeraffairs.com

The AO Smith water heater that came with the house lasted 18 years before i
The AO Smith water heater that came with the house lasted 18 years before it needed to be replaced. I got a Bradford White that failed in just 18 months and had it replaced under warranty. After only a year we had to put in a new anode in the warranty replacement water heater. 12 months later that water heater ruptured. No warranty for a water heater replaced under warranty. I guarantee that I wont be getting a third Bradford White.
Published: November 25, 2020
Richard of Columbus, OH
Source: consumeraffairs.com

This unit was just in service for over 3 years when the gas controller fail
This unit was just in service for over 3 years when the gas controller failed. About 6 months later, the tank developed a leak where the flame was impinging on the bottom. Because of new government energy regulations, this unit is supposed not available anymore and Im going to have to pay $50-100 more for the equivalent replacement. While under warranty, failures like this before the unit is even 4 years old is unacceptable. Not to mention that I have to pay a plumber to fix them.
Published: May 30, 2016
J. of New Braunfels, TX
Source: consumeraffairs.com

Bradford White water heater installed into purchased Pulte home/tank develo
Bradford White water heater installed into purchased Pulte home/tank develops leak in 5 yrs from purchase date. Customer relations denies the warranty. Tank was leaking from the insert nipples at the top for over a year and rusted out a hole at the top. Tank was slowly leaking but could not be detected because of the outer jacket. Customer relations was not concerned/not interested in my problem, showed no support, were indifferent, rude and said I was wasting his time. Non sympathetic to homeowners, could not communicate properly... poor choice of words. Only interested in companys liability and made no effort to help. Customer Relations is a joke!!! Bradford White is a joke. Do not buy water heaters from them. Much better alternatives. Pulte stood behind the warranty and offered compensation. Bradford White are only interested in profits according to the poorly articulated customer relations manager. He needs some speech therapy for his position. I am also writing a letter to the company to review the recorded message and evaluate this IDIOT!!
Published: December 6, 2015
wally of Florence, AZ
Source: consumeraffairs.com

Four years ago I purchased a Bradford White gas water heater. In less than
Four years ago I purchased a Bradford White gas water heater. In less than 2 years the temperature of the water could not be controlled, as I kept turning it lower and lower as it stayed very hot. When I called the company I was told to set it at pilot which I did... still too hot. A plumber looked at it and told me everything was fine because the blinking green light was blinking. I suggested that maybe something was wrong with the blinking light! This patient person finally ran out of patience and called another plumber. The temperature of the water on just the pilot light was 134 degrees. The plumber has changed out hundreds of the sensors in these water heaters because they only last about 2 years... about $200 part. If you dont mind the built-in obsolescence expense every 2 years and poor customer service, by all means purchase a Bradford White water heater.
Published: October 25, 2017
Joyce of Tucson, AZ
Source: consumeraffairs.com

I purchased my home in 2005 with a Bradford White water heater, in 2008 it
I purchased my home in 2005 with a Bradford White water heater, in 2008 it leaked and was replaced, again in 2013 it leaked and was replaced and now in 2017 water is all over my basement floor as again it leaked... Called the company to check on warranty status and was informed that the warranty goes back to the unit that was replaced thus no warranty. I asked representative if this was normal for this product as I am seventy years old and have owned several homes and have never had this problem. I asked if I could be connected to someone that might have a suggestion what to do. No response except for, I am sorry. Subsequently I looked up reviews on this product and there are hundreds if not more similar experiences with this BRADFORD WHITE water heater. Obviously I will not be replacing this with another Bradford White as the company does not appear to really care about this product. Anyone reading this should beware about this product sold by BRADFORD WHITE.
Published: December 8, 2017
Don of Bartlett, Other
Source: consumeraffairs.com

Purchased Bradford White 5years - 358 days ago, model m265r6ds-1ncww. Insta
Purchased Bradford White 5years - 358 days ago, model m265r6ds-1ncww. Install and all repairs done by licensed plumbers. Its an electric water heater. Actually service life has been semi OK since we live in an area with very hard water and water treatment depends on regularly supplying expensive salt to conditioning unit. We are on well water. So I recognize it can cause some build issues over time.However contractor quality unit installed when I built house in 1994 lasted 14 years and was only replaced due to heating unit and wifes desire for larger capacity heater. So six years for the Bradford White seems like a short life for heating element and thermostat set (comes as two t-stat set). When it went out 3 days ago I called plumber this morning after original calls went unanswered by first plumbing co. This plumber was able to arrive today and quickly found the issue. Wed had a short period of very hot water followed by the failure of the heating element so he suspected faulty t-stat set. $230 later it was fixed and I asked him about warranty from Bradford White. He basically told me I could pursue it but he felt they wouldnt pay anything and he didnt have time to take my failed parts to the wholesaler which is what BWs warranty policy requires. I emailed and phoned BW and was basically told the plumber would have to take the parts to the wholesaler. Well, he isnt going to take his $100/hr. time and truck to get me an adjustment for parts that cost about $50 and I dont blame him. I told the BW people that and got the old story about well thats the policy. After some further exchange they said I could call the plumber and find out who he got the BW parts from and then I could call BW back and let them know....At that point I cut the conversation off as it was clear they werent going to do squat unless I jumped through all their hoops which are well designed to foil any attempt to get satisfaction under warranty.In summary, they won because it simply wasnt worth my time to jump through all their obfuscating hoops to get a warranty claim paid. Of course they dont cover any of the expensive part...the labor of replacement. They act like it was my fault, their part went bad before the warranty expired so I should bear the cost of labor for replacement. What fricken planet do these people live on?? Based on comparison with original heater, I would rate the BW product below average and their warranty as the worst Ive ever seen. The wholesaler for this area, Western States, gets such bad reviews I didnt ever bother to contact them as people with much worse problems are getting nowhere or worse screwed by BWs process. NEVER AGAIN BRADFORD WHITE! Just tell the truth that you will fight warranty claims with every ounce of effort you can muster. What goes around comes around. Below average product in my experience and non existent warranty even though they claim to have one.
Published: September 22, 2014
jerry of Woodland, WA
Source: consumeraffairs.com

Installed a 40 gallon gas water heater on 2/27/16. Pilot light keeps failin
Installed a 40 gallon gas water heater on 2/27/16. Pilot light keeps failing. Had to install a new gas burner assembly on a unit that is not even 2 months old. Call Bradford White to demand a new water heater as I just paid good money to have a new Bradford White installed. Big mistake using this companys product. Their customer service is rude. Product sucks and they dont stand behind their warranty. I WILL NEVER BUY A BRADFORD WHITE PRODUCT AGAIN. I have also informed all my friends and family to stay away from this Company as they are happy to take your money, but not so willing to back up their product. Just another corporation robbing the people. All scum at Bradford White. Pure scum.
Published: April 19, 2016
Mary of S Plainfield, NJ
Source: consumeraffairs.com

Less than 2 years ago I had a Bradford White water installed by my plumber.
Less than 2 years ago I had a Bradford White water installed by my plumber. Yesterday (12/28/15) the burner went kaplooie (technical talk for stopped working). I called my plumber who said he needed the part. I then call Bradford White and confirmed that the heater was still under warranty. However, they had stopped manufacturing that model and had no spare parts. I called the distributor and they had no parts. I called Bradford White with my tale of woe. They told me that they understood and felt very badly about my predicament, and would especially manufacture the part. I should get it in several weeks. I went up the ladder and finally found someone who said they could make the part and ship it promptly. I should have it by Friday, New Years Day. I suggested that it might be better to replace the whole heater rather than manufacture the part specially and make me wait an unconscionably long time, and pay a plumber holiday rates to come out on a holiday, New Years weekend. They told me, No!! Thus I have an obsolete water heaters that is still under warranty.
Published: December 29, 2015
gary of Bexley, OH
Source: consumeraffairs.com

The igniter goes out every 4 months. You constantly have to go and turn it
The igniter goes out every 4 months. You constantly have to go and turn it on which is a headache itself due to you have to reset the module. I had to pay for a plumber after hours to switch out parts which the manufacturer says will reimbursement. Thats a big lie. You have to get their authorized plumbers that only work businesses hours. Save yourself the grief. Stay away from this water heater company.
Published: June 7, 2017
Frank of Bakersfield, CA
Source: consumeraffairs.com

I am asking everyone that has a problem with Bradford White products to cal
I am asking everyone that has a problem with Bradford White products to call the distributor where you purchased it from and let them know that you are unsatisfied with the product and customer service. The first water heater first leaked within three years and needed to be replaced and the second needs a new gas control valve and is just out of warranty. After many hours of complaining to Bradford White about their inferior products, they just hid behind the warranty and denied my claim. Amy told me that they gave great customer service because the first CRAPPY water heater replacement was free. But that free water heater cost me $900 to install and the new one will be over $600 to repair. They have obviously dealt with many warranty issues and complaints before and if they actually honored their warranties THEY WOULD BE OUT OF BUSINESS. So Sad!!!
Published: June 21, 2017
Paul of Woodland Hills, CA
Source: consumeraffairs.com

The gas hot water tank was installed on 01/04/13 and quit working on 08/29/
The gas hot water tank was installed on 01/04/13 and quit working on 08/29/19. It was installed by a reputable local plumbing company. Bradford Whites response...If the plumbing company installs another Bradford tank we can extend the warranty at no extra charge. Seriously? I dont want another Bradford tank. I got twice the life out of a tank installed by one of the big box stores and they are known for garbage units. Stay away from Bradford White!
Published: September 2, 2019
Rob of Canton, OH
Source: consumeraffairs.com

Cost of the 50 gallon gas water heater 5??? Function for 4 years 5??? The d
Cost of the 50 gallon gas water heater 5??? Function for 4 years 5??? The day I needed parts to fix my water heater absolutely a crap show! I do not recommend their customer warranty department whatsoever, if you are buying a tank water heater buy a Rheem or Ruud. This is a joke. You have to go through a supplier for replacement parts, really ridiculous. I gave them my model and serial number and explained to them that I have a new style pilot light assembly and still sent me the copper wire style assembly. Out of hot water for over a week. Never will buy anything with this brand name! If you are buying a Tankless buy a Rinnai.
Published: January 12, 2019
Bert of Oxford, MS
Source: consumeraffairs.com

I had a Bradford-White Defender water heater professionally installed. Afte
I had a Bradford-White Defender water heater professionally installed. After 3 years, it failed and is going to cost me $400 installation fee plus another $149 for another technician visit to diagnose the problem. I have a pressure maintenance valve set at 70 psi, tested and working, as well as an expansion tank, so I know it isnt a problem with the water pressure being too high. I also have a professionally installed water softener, so I know it isnt a problem with hard water deposits eating away the tank. I have been reading numerous negative reviews on this site as well as Amazon with the same story Im telling.
Published: December 15, 2015
Michael of Draper, UT
Source: consumeraffairs.com

Bradford White has to be the worst water heater in existence. A terrible pr
Bradford White has to be the worst water heater in existence. A terrible product! Ive had 3 Bradford White electric water heaters in 10 years. It seems like its the only water heater that plumbers carry and I think its because they know they wont last and can make money constantly replacing them. Anyways I had a 15 year old Rheem replaced with a Bradford White. Within two years it started leaking. The water heater was under warranty, but installation costs werent, so I had to pay to have it replaced. This one lasted about 2 years before it started to leak too. Same story - under warranty, but had to pay to have it installed.Next water heater lasted 6 years before water started pouring out of the bottom heating element door. This water heater is no longer under warranty and I cant find any plumber who doesnt carry anything besides Bradford White. Why would a plumbing company carry such an inferior product unless they plan to make money on service calls? Avoid these water heaters at all cost!!!!
Published: November 9, 2021
David of Dayton, OH
Source: consumeraffairs.com

My tank quit producing hot water. I called a plumber who replaced the valve
My tank quit producing hot water. I called a plumber who replaced the valve. Two weeks later, the tank has no hot water. Plumber returned and replaced the valve again. Third time around, the plumber assured me he replaced Bradford White tanks and that they would authorize it; they were an excellent tank. This is not true. They refused. I contacted Bradford White personally and Amy ** at BW sent out a BW-certified plumber who told me my problem was a little plastic piece that had been broken - wrong. Three days later, I have no water. BW was contacted again; plumber returned to inform me that he missed that my tank was installed incorrectly and that my tank is ruined and I will need a new one. Apparently (although the warranty book DOES NOT SHOW ANY SUCH THING), I should have an expansion tank converter placed on it. Bradford White says this is a plumber problem and I am out of luck. I will not be replacing this tank with a BW and have turned the matter over to my attorney.
Published: June 17, 2013
Deborah of Skiatook, OK
Source: consumeraffairs.com

I replaced a Bradford White water heater that I had for 10 years with anoth
I replaced a Bradford White water heater that I had for 10 years with another of the same. The heater started leaking out of the hot water nipple after 4 years of service. I spoke to two people at Bradford. I was told the hot water anode tube and nipple were designed to sacrifice themselves to minerals in the water to preserve the tank. I agree with the concept of the anode wearing away, but the nipple it is attached to should never leak. I found out the nipple is made of galvanized steel, which is not a good metal for water use because it rusts very quickly. I asked why the nipple was not made out of brass, which is universally used for water pipes because it lasts forever. They just wanted to give me the boiler plate response they have for complaints when they disagree with the customer. They are not very customer friendly. This will be the last Bradford White heater I will ever use.
Published: October 30, 2010
Lee of Glen Mills, PA
Source: consumeraffairs.com

New BW tank has good performance for the cost. The 1st hour rating is much
New BW tank has good performance for the cost. The 1st hour rating is much better than most other brands. Tanks have changed since the last time I had to replace a water heater 15 years ago. Since I used another Bradford White the connections lined up perfect.
Published: March 24, 2018
Adam of Santa Monica, CA
Source: consumeraffairs.com

I replaced an AO Smith water heater in 1996 with a Bradford White. The AO S
I replaced an AO Smith water heater in 1996 with a Bradford White. The AO Smith lasted five years. I first thought the AO Smith was made in the USA, I saw one at a business I was working and it said made in USA. After that was installed, I looked at the info on the unit and found it was made in Mexico. I guess they decided to move to Mexico for cheap labor.So I wanted a new water made in America. The only one I found then was the Bradford White from a local plumbing company. So I bought a 50 gallon one. I just replace it in 2016. Yes it lasted 20 years. It started to leak at the bottom so I knew it was time to replace it. The plumber that replaced it told me the tank inside had dropped two inches, but it did not burst. The company that has install the Bradford White in my area no longer carried them. So I bought a Whirlpool from Lowes that was made in America and came with an 8 year warranty.
Published: March 18, 2018
Rick of Pleasant Hill, MO
Source: consumeraffairs.com

The top part of the tank leaked and corroded the whole thing. The insulatio
The top part of the tank leaked and corroded the whole thing. The insulation on the inside was shot with moisture! A very high price for only seven years old! Not happy, we have to buy another one so darn soon!
Published: June 8, 2015
Dale of South Plainfield , NJ
Source: consumeraffairs.com

I purchased a new home in 2009 which has a Bradford White water heater Mode
I purchased a new home in 2009 which has a Bradford White water heater Model No:M440356FBN S/N FK12499826. The problem is the sensor on the pilot light keeps failing so the boiler goes out and cannot be re-lit. You can hold the pilot button as long as you want but the second you leave go the pilot light goes straight out. This seems to be an annual problem so is becoming expensive as you cannot buy just the sensor - you have to purchase the entire gas control assembly, which I find ridiculous, then you have the expense of getting someone to install it. This is obviously a manufacturing fault and Bradford White need to step up to the plate and resolve this issue. In the meantime, I am again without hot water and again have to purchase a control module just to replace a $10 sensor. I have neighbors around me having the same problems and are having the entire hot water tank replaced. Not a Happy Customer! Make It Right Bradford White and feel free to call me!!!
Published: November 9, 2013
Stephen of Houston, TX
Source: consumeraffairs.com

After the initial Bradford White unit stopped functioning after 14 1/2 year
After the initial Bradford White unit stopped functioning after 14 1/2 years it was replaced with an enclosed similar system. The amount of soot the new unit discharged over a year is mind boggling. Technical Support blamed the pressure, the regulator of the propane, running out of fuel, to the HOMEOWNER not making the correct calculations to replace the unit. Mind you it was purchased by a PLUMBER from a reputable Plumbing Supply Company. The final straw it is the HOUSE!!! So the burner was replaced, the regulators replaced at the propane tank and at the house, the direct PVC vent was professionally cleaned as well as the unit. Again a dirty burn and soot inside the unit. The gas valve (Bradford White on the unit) is replaced and again dirty burn. OF COURSE it is everyones fault but the unit which is 1yr 1 month and as you can guess.... they do not want to replace it. I deem it a fire hazard or health concern and would not put another in my home. Figure about 15 hours of labor and over one week to have a unit that for safety reasons needs to be removed from the home..
Published: February 5, 2020
Diane of Milford, NJ
Source: consumeraffairs.com

My plumber has had to install 4/ 30 gal water heaters in the last 5 yrs in
My plumber has had to install 4/ 30 gal water heaters in the last 5 yrs in my home. They all leaked within 1-3 yrs. The last one was installed in March of 2018, and because it was over a yr when it started to leak again they would not replace it free of charge because the other 2 were under the warranty. My plumber was not even able to get his work reimbursed by installing it again. I would never buy another one or anything made by this company.
Published: June 3, 2019
Ann of Oldsmar, FL
Source: consumeraffairs.com

Had a new water heater installed in a new house in January 2006. It was a B
Had a new water heater installed in a new house in January 2006. It was a Bradford White 80 gallon electric. It was defective and replaced in February 2008. It is now leaking and will have to be replaced again after only 6 years. The online warranty information says the warranty was out in 2012, 6 years after manufacture.
Published: May 28, 2014
David of Lagrange, KY
Source: consumeraffairs.com

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