Our BW 40 Gal. natural gas water heater has taken care of our family of 7 for 12 years so far. I have not had to do any repairs or call a tech in that time. So I have been very happy with it so far. The reason for the review was because I was surprised at all the negative reviews and wanted to share that I have had a totally opposite experience. Has the company changed? Why all the negative reviews? Hot water heaters are not that complicated. Yes my pilot light has gone out a few times in the last 12 years, but I dont think it is anything to complain about. It sounds like a lot of the complaints are dealing with the company. I have had no experience in that area, because I have had no need to contact them.

Bradford-White mod# MI40T5LN10 - I must say that after reading previous reviews on BW hot water heater I just stood up and jumped for joy. I have two gas BW heaters and have not had not one issue with them. OH BTW both are 22 yrs old... yep thats correct... the original heaters that came with the house. A few weeks ago the gas company had to shut off gas to do some repairs and they re-lit both. We went on trip and didnt notice before we left but one heater wasnt heating. Today the gas company came back out to re-light. It stayed on. Now we wait and see if it was a faulty fire up the first time or if the thermocouple is out and needs replacement. But, really whatever. 22 yrs... Been happy happy happy!!!

I am going on my fifth water heater! First one installed Model # MI5036EN10 on December 23, 1999. Second water heater installed on December 16, 2003 Model #MI5036FBN, third installed on December 17, 2008, Model #MI5036FBN, fourth water heater installed on November 7, 2012, Model # MI5036FBN and now today May 16, 2016 yet another water heater bad. The same plumber has been replacing these water heaters (under warranty) but I have to pay the installation charges! Really Bradford White something for sure is very wrong here and not listening to us consumers with these issues is terrible consumer relations!! The warranties have gone from 10 year down to a 6 year warranty! Clearly they must see a problem and not fixing the problems!!

Had a Bradford-white water heater installed on March 9th of 2020. On March 17th, we were closed for covid shutdowns. This water heater never operated correctly and the company is not standing behind it. I would never purchase from this company again!!!

Only 3.5 years and the unit cracked. Now, Im out the full cost of removal and replacement. They only cover the tank AND they dont reset the warranty period. It only lasts the duration of the original. Makes sense as this junk isnt likely to last any longer. AND you are (practically speaking) stuck with the original installer who recommended this shoddy, poorly made product. ASHAMED it is made in the USA. THEY SHOULD BE ASHAMED TOO! I spoke with the customer service supervisor, Mr. Mike ** and he was no help. Just reiterated the warranty and refused to consider that 3.5 years is UNACCEPTABLE water heater life. GARBAGE!

This device was sold to me as a premium product that would last for years. Instead, it failed in under 6 years and had to be entirely replaced. Besides making a mess in my basement, I was also responsible for the labor for replacing the device. This cost over $1000. For that, I could have just put in a new hot water heater. What a waste of money and what poor quality of product. I called the warranty department to tell them how upset I was about the amount I had to spend because of their shoddy product manufacturing and they didnt care and werent willing to contribute to the high labor costs I had to incur. Dont buy their products, they are the worst.

I had a Bradford White Gas Water Heater installed to replace a 15 year old water heater that was still working. After 2 years on the Bradford White, an internal seal or weld gave way and it sprayed water over a bunch of items which were not tolerant of water and leaked over part of the basement laundry room. Needless to say I am not impressed and after reading other reviews here, I would definitely recommend buying from another company.

50 gallon electric. 7-year warranty and it failed three to 6 months after it was out of the service contract. I will be looking for a new hot-water heater and I promise Bradford White I will not look at one of their products ever again and will also tell everyone I know to do the same. How can something with the highest price and recommended so much be so bad? What a piece of **.

According to the plumber the heater has a small leak which caused the gas line to corrode and rupture. Even though you are made in the USA. We as consumers, have certain rights when you buy something that says made in the USA. I expect poor quality coming from other countries. The labor bill was $600.00 to replace the heater. Yes the parts were free, so-far. My customer experience with this company was horrible, I would never recommend this product to anyone, just because of the crappy customer service experience. Poor quality control standard can be fixed, yet when you get on the phone and they basically tell you to **-off. There has to be a line drawn in the sand.My recommendation on this product is less than 1 star, just on the customer experience when dealing with the manufacture and problems that occur, and that may cause potential health issues, injury, or even property damages to something that you will be paying on for the next 15 to 30 years. I hope everyone takes heed to this warning and if your plumber or home improvement store recommends this product, go elsewhere. Oh, by the way, welcome to your new home, that will be $600.00. DONT BUY THIS MANUFACTURERS PRODUCT.

New BW tank has good performance for the cost. The 1st hour rating is much better than most other brands. Tanks have changed since the last time I had to replace a water heater 15 years ago. Since I used another Bradford White the connections lined up perfect.

I have had a great experience with Bradford White. Weve had two Bradford White water heaters in our home and have been very satisfied with them. The first one lasted almost 16 years before it went and the current one is 19 years going on 20 years old with zero issues! Great quality products from an American company!

I am really surprised by all the bad experiences with the Bradford White water heaters I am reading here. We have a 40 gal electric model #m240s6ds2, if I read it right. Its a beautiful model and was installed in 2005 by the owners before us. We purchased this house (built in 1978) in 2006. We have never had a problem with it at all but because the year it was installed, and everyone says most last for 10-12 years, I am thinking at getting a new water heater before this one starts going bad or falls apart (even though it still looks brand new). I certainly dont want to have a big mess on my hands. I am now afraid to get another Bradford White because of what I have been reading here. Was the company sold since 2005… or are the contractors not as good/experienced as they were before. I mean something had to change for these newer units to be so messed up! Or are these complaints only from folks that got gas water heaters? I dont know a friend told me to just get a Rheem from a local Home Depot and forget about it. I have to say I am going to miss this beauty though, its been great for us.

I had my home warranty company, First American, vendor, Round The Clock, install a Bradford White water heater/serial #HC14703352 D/N 394 on 4/3/2011. Three weeks later, they had to come back because of a gas leak. We have had Southwest Gas out to our home, 3 times since, because of the smell of gas. Last Tuesday, June 19, the gas company turned off the hot water heater, saying it was too dangerous to keep on. The home warranty company will not return my calls. The vendor, Round The Clock, came out to fix the power box, and put a hole in the tank. Now, they said that it is out of warranty. I called Sheila **, Service Manager of Bradford White, phone number 1-800-900-3364 to complain. She will replace the water heater only, will not pay for labor. So, long story short, I will have to pay for labor, again. If you had a car that was leaking gas, the vendor would fix at no cost to you. It is called liability. Where is the conscience of this American business (Bradford White)? Why, as consumers, are we constantly being robbed?

My BW water heater stopped working after 18 month, 6 month after the end of the warranty. Now I need to pay for the parts and labor, God knows how much. What else can I say? I have no hot water and Im very upset.

Bradford White has to be the worst water heater in existence. A terrible product! Ive had 3 Bradford White electric water heaters in 10 years. It seems like its the only water heater that plumbers carry and I think its because they know they wont last and can make money constantly replacing them. Anyways I had a 15 year old Rheem replaced with a Bradford White. Within two years it started leaking. The water heater was under warranty, but installation costs werent, so I had to pay to have it replaced. This one lasted about 2 years before it started to leak too. Same story - under warranty, but had to pay to have it installed.Next water heater lasted 6 years before water started pouring out of the bottom heating element door. This water heater is no longer under warranty and I cant find any plumber who doesnt carry anything besides Bradford White. Why would a plumbing company carry such an inferior product unless they plan to make money on service calls? Avoid these water heaters at all cost!!!!

My plumber installed a Bradford White water heater, Model No. URG240T6N, on January 29, 2020. It immediately leaked because the factory-installed nipples didnt work. He told me that he had to remove them on every Bradford White water heater he has installed, that it is a problem with the product. I called my plumber when I saw that the water heater was leaking (thank goodness its in the garage) and he came out and removed the factory-installed nipples and the water heater stopped leaking. But, then, the water never came out hot. At the factory recommended setting of Hot, a bath would only be at 88 degrees. I called and said there was something wrong with the water heater. The plumber came and changed out the thermostat. Still no hot water. I called the company, Ferguson in Santa Barbara that he purchased it from. They said there was nothing that they could do. I needed to call Bradford White.I called Bradford White Warranty Dept. and told them that I had a defective water heater. They immediately began arguing with me, telling me that it wasnt the water heater and that I must have faulty plumbing. I told them that the plumbing had been fine in my house, for 12 years, until the new water heater was installed. Then, they told me that it was my plumber. I told them that I had been using my plumber for 25 years and never had a problem with him. I also told them that he had already changed out the thermostat and it still wasnt working right. I also said he had come to my home three times to try to fix it. They told me that I wasnt getting the full story from my plumber and Fergusons. I told them that I had spoken with both of them and that Fergusons had directed me to the warranty dept.I told Bradford White that it was defective and I wanted a new water heater. The woman continued to argue with me. It was THE RUDEST call I have ever had with a company. And, then, she said shed send a factory rep. to check it. I told her that I had taken cool baths/showers for over a week and I wanted it fixed immediately. I asked her for the name of the President of the company because I was going to write a letter. She said she didnt know the name of the President of the Company. I asked her, again, You dont know the name of the President of the company for which you work? and she hung up on me. I know she hung up because she had my number, which I had confirmed at the beginning of the call, and she never called back. Plus, she NEVER sent the rep.I ended up talking with a rep from Bradford White. He told me that he realized I had lost faith in the company and he was going to give me a refund so I could get a new water heater and a different brand. This was over a week ago. Two days after our call, I called him after no word and he back-pedaled on his offer and that they were going to send a factory rep. I told him they had promised me that over a week ago and no one had arrived. To this date, no factory service rep has ever called or arrived.So, now, it is February 19, nearly three weeks, and I am still fighting my water heater issue. I ending up having to call an attorney. I am also filing a complaint with the Consumer Fraud division of the State of California and am going to call our local television station which has a service that tracks down companies who arent upholding business standards. I WILL NEVER DO BUSINESS WITH BRADFORD WHITE COMPANY EVER AGAIN. This is definitely a Buyer Beware Situation and the appropriate state/federal business regulating company should be after the company.

We switched from an older, gas powered water heater when we did a renovation. The water heater wasnt malfunctioning, we just wanted something more efficient. We got a Bradford White direct vent water heater. In the space of one year we have had to replace a sensor twice and replace an entire module as well (the control box on the front). Our old water heater was set it and forget it - this one is set it and pray...

I am asking everyone that has a problem with Bradford White products to call the distributor where you purchased it from and let them know that you are unsatisfied with the product and customer service. The first water heater first leaked within three years and needed to be replaced and the second needs a new gas control valve and is just out of warranty. After many hours of complaining to Bradford White about their inferior products, they just hid behind the warranty and denied my claim. Amy told me that they gave great customer service because the first CRAPPY water heater replacement was free. But that free water heater cost me $900 to install and the new one will be over $600 to repair. They have obviously dealt with many warranty issues and complaints before and if they actually honored their warranties THEY WOULD BE OUT OF BUSINESS. So Sad!!!

We have lived in our home for 18 years and we are now getting ready to install our FOURTH Bradford White Hot Water Heater. For some reason, these particular water heaters do not last very long. Our unit has been installed three times by a professional plumber and the same one is getting ready to install the fourth one. It is a High Efficiency Model and if I had to do all over I would never use this particular brand again. We are in a pickle as we are in the process of trying to sell our home and we definitely need to have a Hot Water Heater!!!!! I believe that these models should last longer than they have. All I can say is Buyer beware if you choose this particular model to use. Right now, I am in the process of cleaning water up in my basement so that the water doesnt get into my finished family room wall and I am very frustrated. Look at other models before buying this one.

Bradford White URG250T6N 50 gal water heater. Installed by plumber. 10 year warranty. Started gushing water in 2 1/2 years and flooded my garage. They honored the warranty on the water heater, but Im still out $500 for a plumber. Very unsatisfactory. Customer service said they would not cover the labor even though the unit only lasted 2 1/2 years. Thats not really standing behind your product.

My tank quit producing hot water. I called a plumber who replaced the valve. Two weeks later, the tank has no hot water. Plumber returned and replaced the valve again. Third time around, the plumber assured me he replaced Bradford White tanks and that they would authorize it; they were an excellent tank. This is not true. They refused. I contacted Bradford White personally and Amy ** at BW sent out a BW-certified plumber who told me my problem was a little plastic piece that had been broken - wrong. Three days later, I have no water. BW was contacted again; plumber returned to inform me that he missed that my tank was installed incorrectly and that my tank is ruined and I will need a new one. Apparently (although the warranty book DOES NOT SHOW ANY SUCH THING), I should have an expansion tank converter placed on it. Bradford White says this is a plumber problem and I am out of luck. I will not be replacing this tank with a BW and have turned the matter over to my attorney.

Purchased new 40 gallon Bradford White hot water heater. Within 5 months the unit quit working. Some parts were replaced and it worked for about 5 weeks. A plumber came out sent by the supplier - Edge Supply - he said he couldnt find anything to be the cause so he replaced all of the valves etc. - it worked for about 3 or 4 weeks and quit again. I could light it but it would run for a few hours and then quite again. Upon checking it, the flue was entire covered with black debris. The burner when lit appeared to be yellow - I was told that the burner was not burning properly. After no closure I purchase another brand - hooked up on the same plumbing and it has not failed yet - now I am out several hundreds of dollars and no refund or new replacement from Bradford White.

4 years in and the tank is leaking flooding my basement. Rather than have the plumber come out and charge me I called to see what they could recommend. I was hoping to see about replacing it myself but the person taking my call was totally uncooperative. Said Id have to go through wholesaler to see if they would give me a replacement. I have a video of water pouring out but thats not enough for them. I asked for their legal department and said it would be cheaper to sue for it. They now blocked me from getting my replacement unit without first shipping the heater all the way back to them for inspection. Well thats encouraging.

My husband and I have lived in our home for about 14 yrs now. It is a 2 family. We kept one old water heater, but replaced ours when purchasing the home. Needless to say, the old one which I would imagine had to be about 20+ years old is the one that was changed. So we were told by our plumber to purchase a Bradford White. The first one didnt even work, I should have run at that point, and went to another manufacturer. We did get another Bradford White put in for it to only break after 7 years. I called their warranty department to get absolutely nowhere. We paid a lot of money for this product, and honestly if we knew it had the longevity of 7 yrs we could have gotten a cheaper product, or had gone to our local Appliance Home Store. Seriously, if you ever come across this product do not buy it. I believe this manufacturer should have at least helped the customer out perhaps even discount a new one. Now wouldnt that make a lot of sense.... Well nothing folks, nothing. Rest assure we purchased another product from another manufacturer. Also, my plumber is no longer using Bradford White!

Our trusted installers, Snell & Son Heating and Air Conditioning, said this is the only brand they install and recommended it. It never quite worked right providing warm (not hot water) after 5 minutes of showering. The valve broke and cost us $689 to replace, 6 months after the warranty expired. Including labor, the charge was going to be $915. The new valve WV8840A1001 only has a 1-year warranty. We made a mistake installing this heater and increased that mistake by trying to fix it.

I had a Bradford White water heater model #M45036FBN, S/N DM10005845, D/N -394 installed on January 25, 2008. On Friday evening, November 9, 2012, I noticed no hot water at the faucets. I checked the water heater, found the tank leaking and the pilot light out. I shut off both gas and water supply. I called the installation plumber. I could not get someone to come till Tuesday, November 13, because Monday, November 12, is Veterans Day. This plumber, Perfection Plumbing of Temecula, CA, advertised to be 24/7 service. I called another plumber, VIP Plumbing, and someone came on Saturday at 8 am. I had to pay for labor because this is not the installation plumber. VIP Plumbing said they will take care of the warranty issue with Bradford White. I called Bradford White and was told that warranty does not cover labor at all, even for defective product. When asked whether pro-rated labor cost will be reimbursed, I was told that warranty does not cover labor, like talking to a machine. Defective, yet the consumer has to pay for re-install; quite a scam. Unfortunately, the replacement water heater had to be the same model Bradford White too. I’m waiting for the other shoe to drop in less than 6 years. If and when that happens, no Bradford White for me or anyone else I can persuade and talk to about water heaters.

A hot water heater was installed last year, 50 gallons LP gas. Today I felt smoke coming out from that room. I open the door, I saw the control box (gas valve) engulfed in flames, not from the burner, just the box in front of the tank. Thank god I was still able to shut of the gas and avoid a catastrophe, but this is a very serious matter. It is very dangerous, it should get the attention of public and safety regulators.

The gas hot water tank was installed on 01/04/13 and quit working on 08/29/19. It was installed by a reputable local plumbing company. Bradford Whites response...If the plumbing company installs another Bradford tank we can extend the warranty at no extra charge. Seriously? I dont want another Bradford tank. I got twice the life out of a tank installed by one of the big box stores and they are known for garbage units. Stay away from Bradford White!

Purchased Bradford White 5years - 358 days ago, model m265r6ds-1ncww. Install and all repairs done by licensed plumbers. Its an electric water heater. Actually service life has been semi OK since we live in an area with very hard water and water treatment depends on regularly supplying expensive salt to conditioning unit. We are on well water. So I recognize it can cause some build issues over time.However contractor quality unit installed when I built house in 1994 lasted 14 years and was only replaced due to heating unit and wifes desire for larger capacity heater. So six years for the Bradford White seems like a short life for heating element and thermostat set (comes as two t-stat set). When it went out 3 days ago I called plumber this morning after original calls went unanswered by first plumbing co. This plumber was able to arrive today and quickly found the issue. Wed had a short period of very hot water followed by the failure of the heating element so he suspected faulty t-stat set. $230 later it was fixed and I asked him about warranty from Bradford White. He basically told me I could pursue it but he felt they wouldnt pay anything and he didnt have time to take my failed parts to the wholesaler which is what BWs warranty policy requires. I emailed and phoned BW and was basically told the plumber would have to take the parts to the wholesaler. Well, he isnt going to take his $100/hr. time and truck to get me an adjustment for parts that cost about $50 and I dont blame him. I told the BW people that and got the old story about well thats the policy. After some further exchange they said I could call the plumber and find out who he got the BW parts from and then I could call BW back and let them know....At that point I cut the conversation off as it was clear they werent going to do squat unless I jumped through all their hoops which are well designed to foil any attempt to get satisfaction under warranty.In summary, they won because it simply wasnt worth my time to jump through all their obfuscating hoops to get a warranty claim paid. Of course they dont cover any of the expensive part...the labor of replacement. They act like it was my fault, their part went bad before the warranty expired so I should bear the cost of labor for replacement. What fricken planet do these people live on?? Based on comparison with original heater, I would rate the BW product below average and their warranty as the worst Ive ever seen. The wholesaler for this area, Western States, gets such bad reviews I didnt ever bother to contact them as people with much worse problems are getting nowhere or worse screwed by BWs process. NEVER AGAIN BRADFORD WHITE! Just tell the truth that you will fight warranty claims with every ounce of effort you can muster. What goes around comes around. Below average product in my experience and non existent warranty even though they claim to have one.

After debating whether or not I wanted to have a tankless water heater installed I finally decided to replace my old water heater with another Bradford White. Great water heater. Tankless would have been nice but I plan on moving in 5 to 8 years and just dont know if Ill see the return on my investment.

We purchased our Bradford White electric water heater in 2015. In 2019, its motherboard burnt and luckily it was still under warranty. We spent $700 to get new water heater installed. Fast forward, 2 years later, our water heater is leaking an immense amount of water from the bottom. Our plumber does not believe that the company will replace another. DO NOT buy this water heater!!! 2 water heaters in 6 years is just ridiculous. They should be ashamed of themselves...

We have a Bradford White. Within 5 years, it started leaking and stopped working. It is still under warranty. Bradford White asked me that I would have to pay for the replacement unit and a warranty fee of $35 first before they would even process the warranty. This seems like a ploy to get me to buy a new water heater. I am willing to wait until the warranty is approved before I get someone to install a new water heater but they said that their process wont allow it. If I pay for a replacement unit and pay for labor to get it installed, and then if they dont even honor the warranty, what should I do then?

New water heater installed March 21, 2016 pilot light will not ignite. This has happened several times and wont be a year old for two more months. Davis & Davis Plumbing Company, Louisville, Kentucky has been great. This is the first time we have had problems with what is a new hot water heater. Never will I purchase another one from this manufacturer.

ZERO Stars. Like so many others, I have also experienced multiple failures of multiple tanks in a span of just a few years. Might be covered by warranty but youre still stuck without hot water and stuck with large labour invoices for parts and/or entire tank replacements. I can’t see how any of their competitors could be any worse so it can not hurt to take the advice of so many people and avoid Bradford White.

This hot water heater lasted 4 1/2 years. It started leaking, causing the electrical unit to burn. Had we not checked the water heater before we went to bed at 11:00 p.m., our house would have had major damage. When we went out, the garages were filled with smoke and odors. The bottom unit was aglow and I dont know what would have happened during the night. We made sure the unit was unplugged and tried to release all the pressure. This is the worst experience I have had regarding hot water heaters and I am now 70 years old. I will not recommend this product. I am very, very upset.

My Bradford White water heater is going on 20 years. As a former plumbing associate at your local big box, I knew about and performed maintenance on my own tank. After reading many of these reviews, it appears that repairs are being made willy nilly by people who dont have the service manual and are just replacing parts randomly. BW has an excellent service manual that an informed service tech/plumber or advanced homeowner can follow along and make systematic diagnoses based on methodical testing. It sounds like that was not done in many cases. So before you threaten with a lawyer, get an informed plumber to do this testing. Some complaints appear to have been poor wiring on the part of the installer, not the companys fault. Based on my experience, I would buy another BW and I do not own stock or know the VP of sales or have any other connection other than having experience working on my own unit.

In July, we replaced our 16yr old hot water heater with a Bradford White hot water heater. I know regulations have changed, and this was maybe one of the first models, so we tried to give the benefit of the doubt when it started leaking 4 months later. So, we called the installer, who promptly replaced it with another Bradford White Defender hot water heater. It has been 3 days, count them, 3 days, and it is leaking already. What is wrong with this product???

Four years ago I purchased a Bradford White gas water heater. In less than 2 years the temperature of the water could not be controlled, as I kept turning it lower and lower as it stayed very hot. When I called the company I was told to set it at pilot which I did... still too hot. A plumber looked at it and told me everything was fine because the blinking green light was blinking. I suggested that maybe something was wrong with the blinking light! This patient person finally ran out of patience and called another plumber. The temperature of the water on just the pilot light was 134 degrees. The plumber has changed out hundreds of the sensors in these water heaters because they only last about 2 years... about $200 part. If you dont mind the built-in obsolescence expense every 2 years and poor customer service, by all means purchase a Bradford White water heater.

I bought a Bradford White Defender water heater earlier this week to replace another Bradford White unit that was in the house when we bought the house several years ago. The age on the original unit was 15 years and for the 7 years we owned the house we didn't have any issues. The only time we thought of it was when we'd go on vacation and needed to turn it down. We made updates to the kitchen and added a bathroom so needed more hot water which led to buying a bigger water heater.

We had A B-W 50 gal. water heater installed when we built our home in 2001. It started leaking and was replaced in July 2013 by another B-W 50 gal. water heater. In Sep 2017, the replacement started leaking. A call to B-W requesting the heater be replaced under warranty was a joke. They wanted me to buy another B-W heater and when they had a chance to inspect mine they would issue a refund. So they will only warrant the heater if you buy another one from them. Why would anyone buy one of their water heaters, when they only last four years? I submitted an email to B-W and they promised to get back to me in 48 hours. Its been over a week now, I dont think its going to happen. Their warranty and their word are worthless. I urge you to avoid their products as I will in the future.

In 2006, we had a hot water heater installed. In 2012, it was replaced due to a thermocouple that failed. In December 2015, we had pilots shut off several times and a contractor discovered that the tank had a crack in it. The warranty will not replace the heater a 2nd time on the warranty so we now have to repurchase another hot water tank at $484 plus installation. Bradford should change their claim to being such a great product and reconsider changing their warranty due to shoddy workmanship.

Less than 2 years ago I had a Bradford White water installed by my plumber. Yesterday (12/28/15) the burner went kaplooie (technical talk for stopped working). I called my plumber who said he needed the part. I then call Bradford White and confirmed that the heater was still under warranty. However, they had stopped manufacturing that model and had no spare parts. I called the distributor and they had no parts. I called Bradford White with my tale of woe. They told me that they understood and felt very badly about my predicament, and would especially manufacture the part. I should get it in several weeks. I went up the ladder and finally found someone who said they could make the part and ship it promptly. I should have it by Friday, New Years Day. I suggested that it might be better to replace the whole heater rather than manufacture the part specially and make me wait an unconscionably long time, and pay a plumber holiday rates to come out on a holiday, New Years weekend. They told me, No!! Thus I have an obsolete water heaters that is still under warranty.

I had a Bradford-White Defender water heater professionally installed. After 3 years, it failed and is going to cost me $400 installation fee plus another $149 for another technician visit to diagnose the problem. I have a pressure maintenance valve set at 70 psi, tested and working, as well as an expansion tank, so I know it isnt a problem with the water pressure being too high. I also have a professionally installed water softener, so I know it isnt a problem with hard water deposits eating away the tank. I have been reading numerous negative reviews on this site as well as Amazon with the same story Im telling.

Had replaced the conventional water heater with BW tankless water heater in 2017. In 4 years, there were two major repairs. One was 2 yrs in and the second one was just two weeks ago. Both times the fuse was blown and the control board needed to be replaced. The fan also caused issues and needed to be replaced twice two weeks ago. The first replacement fan failed the second day. Both times we were without hot water for almost a week. The second repair cost me a little under $1,700. Less than two weeks after that second repair, the unit failed again. I have had it with this BW unit and decided to change back to the conventional water heater. I had filed a claim with BW. So far BW has not responded. My advice is to avoid Bradford White tankless water heater.

I purchased a Bradford white hot water heater 2 years & 3 months ago. The relief valve failed. Plumber stated valve should last several years. I am dissatisfied with the quality of this very expensive product.

Thermal Coupler is bad after 4 years. I contacted Bradford White after having plumber from Mike Diamond let me know the unit is under warranty. After contacting BW, I was told to contact Ferguson Plumbing Supply. After waiting for about an hour to let a new employee figure out how to handle a swap of a warrantied product, I was told I owed $25 for a handling fee. What the heck was he talking about? BW told me it would be a swap at no charge to me. I contacted BW and they told me it was up to their supplier. I told BW I will NEVER buy another BW product and he didnt seem to care. What a ripoff! I could go to Home Depot or Lowes and pay about $6 for a thermal coupler and install it myself with any other water heater, but NO... not with BW. I guess were going to get rid of this unit and get a tankless water heater. Thank you, BW, for helping us speed up the process to purchase another mfgs tankless water heater!!!

In October 2010, I had the small 5 gallon electric water heater under my kitchen sink replaced with a new Bradford White water heater. The work was done by professional plumbers, who have an excellent reputation. Over the next few months, I noticed that my electric bills were higher than normal and couldnt find the cause - now I suspect it was the water heater, since the bills went back down in May.I went on a trip to Oregon to visit family in mid-March and was supposed to come back home to Montana, the end of May. Less than a month after I left, my water heater exploded! It was discovered April 19 and water to the house was immediately turned off, but not before flooding my kitchen with 76,800 gallons of water. Nobody touched anything, except to have the water to the house turned off and the breaker to the water heater/kitchen turned off to avoid fire and electrocution danger. I also had pictures taken. After a week or so of trying to get advice from attorneys and insurance, I contacted the plumbers, who came out immediately to assess the situation. I was instructed to touch nothing till the water heater people inspected. The water heater people (either Bradford White or distributor, Western States Sales) didn’t send someone till mid-June. Again, I was told to touch nothing till they finished their investigation. I argued with them, telling them that mold was growing and would continue to get worse if it wasn’t cleaned up immediately. Due to kitchen damage, mold, no water etc., I was unable to return home the end of May as planned. My house was, and remains, unliveable. In June, Western States Sales sent me a Bradford White water heater claim form to fill out. In mid-July, Bradford White finally sent a shipping label to the plumbers, instructing them to pick up the water heater from my house and send to them for inspection. Bradford White finally finished their inspection of the water heater in mid-August and determined that it was a water pressure issue due to a surge in the water system. This is a lie. I have a letter from the town stating that there was no surge in the system. My other much older and larger water heater had no problems, the neighbors had no problems and the school that is a block away and monitors their pressure constantly showed no surge.I had repeatedly tried to explain to everyone that I want to go home and that the mold continues to get worse every day. I kept telling them that the worse it gets, the longer it will take to clean up and the more it will cost. I have repeatedly explained how much of an inconvenience this has been and that I really want to return to my own home. For the most part, my emails and phone calls were ignored by Western States Sales. They have stalled and caused this to drag on unnecessarily. I don’t know if it was just them or if it was Bradford White telling them to stall it. I do know that there was something defective that caused the water heater to explode and that is definitely on Bradford White. This should have been handled/investigated back in May (should have taken no more than 2 weeks), and clean-up and repairs should have been completed for me to return home by the end of June, at the very latest.I am a disabled widow on social security and as it stands now, I have a house that I am still making mortgage payments on, but cannot live in. It is a total loss, due to mold and structural problems from the water sitting in the crawlspace. I cannot sell the house; it will have to be torn down. I still have no place to live and can’t afford to rent a place, while I am still making mortgage and utility payments. If I quit making mortgage payments, it will ruin my credit and I won’t be able to find a decent place to rent.Since it seemed clear to me that it was a defective product and still under warranty, I didn’t contact my homeowners insurance. I trusted/expected that it would be dealt with in a timely, professional manner. After all, Bradford White is a reputable company, right? Yeah, sure. In the end, when the investigation was finally finished, I contacted my homeowners insurance, only to be told that they won’t cover anything, because it wasn’t cleaned up immediately and that’s why the mold and structural damage occurred. I have kept a detailed log/journal of everything that happened, complete with letters, emails and notes from all phone calls, but it hasn’t done me a bit of good. The lawyers don’t seem to be interested, because there was no personal injury.In my opinion, the fault for the whole thing lies first with Bradford White for the defective water heater, which exploded, did major damage to my kitchen and caused the water to enter my house. Secondly, with Western States Sales for dragging this out, their delays caused mold and structural problems. Lastly, in the end, Bradford White lied about the unit being defective. Back in May, the cost of repair and clean up would have been between $5,000 and $10,000. Here I am, nearly a year later, the house is a total loss, I cannot afford to fix it, have no insurance coverage to fix it, I am homeless and bouncing from one family member’s house to another’s, sleeping on the couch, no privacy or comfort and no life of my own. The upset and stress has affected my health and nearly ruined family relationships. The big companies have no concern for the problems they cause people, just to save a few bucks. I wish they could be held accountable for a change. They all acted like a water heater exploding was totally unheard of, it had never happened before that they knew, but yet there was a specific claim form for it - go figure. If I could give a negative 5 rating, I would!

My plumber has had to install 4/ 30 gal water heaters in the last 5 yrs in my home. They all leaked within 1-3 yrs. The last one was installed in March of 2018, and because it was over a yr when it started to leak again they would not replace it free of charge because the other 2 were under the warranty. My plumber was not even able to get his work reimbursed by installing it again. I would never buy another one or anything made by this company.

Bought a Bradford White water heater from MEWS in Athens, Alabama September of 2009. Less than four months out of warranty unit began spraying water. Appears to be bad weld on top of unit. No help offered. Will not buy another one made by Bradford White.

Purchased and installed a Bradford White water heater on 12/3/2020 and found out on 1/11/2021 (had to call a plumber) that we had a bad part (T&P valve), the plumber purchased a new valve and installed it for $350. When I contacted the Bradford White warranty department I found out (like other reviews stated) they will not deal with the actual consumer who paid all original costs plus repair cost, they will only deal with the contracted plumber through the supplier (Ferguson, as an example). So I am out $350 for something that should have been covered by Bradford White, this is not right!

Our Defender series heater stopped working recently. It is less than two years old. A technician diagnosed the entire pilot assembly as bad and replaced it. The heater still didnt. The technician also determines the gas control valve to also be broken. How does a relatively new product fail on multiple fronts? Bradford offered no consolation.

Good news! Bradford White replaced my water heater. Luckily the six-year warranty still had three months left. I still believe it should have lasted longer, but at least, I didnt have to pay the $2,400 Roto-Rooter wanted. My total out of pocket amount was $454.

I called a plumbing company to look at my Bradford White water heater which is only a little less than 3 years old. He told me to call and have the replacement part sent to me under the warranty. I called the company/warranty department and was told that as the home owner I am not allowed to order the part, only the contractor who worked on the unit! Ridiculous!! Why wouldnt the homeowner be able to order the control unit as the contractor requested I do so??? I am so upset as I havent had hot water for days.

50 gal model #450s6en12 in 5 bedroom 3 bath home... Not a single problem for the last 18 years. Will definitely buy another... tankless water 4 system at almost 4 times the cost to replace with another equivalent system. Cant touch this.

These are garbage. Ours leaked flooding our basement and they will not replace under warranty. Stay away from this companys products, the tank was not even 4 yrs. old.

We have two units and this morning our 5th water heater is once again leaking badly. This product is a joke. Do not buy this from Bradford White. And they have been difficult to deal with, not offering to pay for labor even after so many problems. We will be filing a suit against them.

We built our home and went with a leading manufacturer - Bradford White. Today we are replacing it (and NOT with another of the same manufacturer!). The inside container busted, imploded - whatever you want to call it. Seems to me that there are enough people out there with products going bad that were manufactured during the same time period that would cause a recall of Bradford White Hot water heaters. Bad! Very Bad! I didnt select to have an attorney contact me however if there is more people that would generate a greater repercussion to Bradford White - then definitely contact me!

I just Googled Bradford White to see what models are available as my husband and I are almost finished building our vacation home and want to install a Bradford White unit. Im shocked to see the reviews posted by others because they couldnt be further from our experiences. Our first home had a Bradford White unit that was brand new and outlasted its 10 year warranty by 2 years. We bought another Bradford White when it came time for replacement. Our next home had a Whirlpool water heater that was 9 years old with a 12 year warranty and it leaked within 4 months of us moving in. So, we replaced it with a Bradford White. Weve had nothing but great experiences with Bradford White, but there is something to be said about who does the installation of your water heater. We frequently refer family and friends to get Bradford White and weve yet to hear anything negative at all. Which is why Im so shocked to see the reviews posted here.

I bought a new B. White tank, and gas flow valve, which were defective within 1 month of purchase. B White is trying to charge me $450.00 repairs to replace gas valve.

In 2015 we needed a new water heater. Our plumber recommended a Bradford White water heater which we had installed. Since then we have had to have the dip tube, gas burner and gas valve assembly replaced twice because we dont get hot water (it is currently March, 2019). All of this is covered under their warranty but they only supply the parts - we have to pay for our plumber to make a service call and fix the damn thing plus a $50 warranty administration fee that Bradford White charges on warranty claims. Dont do business with companies like this!

Had a new water heater installed in a new house in January 2006. It was a Bradford White 80 gallon electric. It was defective and replaced in February 2008. It is now leaking and will have to be replaced again after only 6 years. The online warranty information says the warranty was out in 2012, 6 years after manufacture.

I am a Bradford White customer (personal home and 2 rentals) and a plumbing heating and cooling contractor that installs Bradford White in New Mexico. Your build up of black debris sounds like what happens when a water heater that is set up for natural gas is put on a propane system. I have seen the same thing happen on gas burning equipment around here when an unqualified contractor installs equipment meant for natural gas systems is installed on a propane system without converting it.

On January 16th 2015 we were awake by our smoke detectors to a smoke filled house. Went outside to find the Bradford White water heater that was 4.5 years old had turned into a blow torch and set our house on fire. It had worked perfect for all the time previously. This happened without warning. It leveled our house and destroyed our life long dream and all that we owned in our house - even killed our dog due to her hiding inside. Both I and my wife tried desperately to save her before nearly over come with smoke inhalation. We have been devastated by this loss and are currently soliciting for legal council to pursue legal action. Would never own a Bradford White product again and would never have a propane water heater in a home again.

Purchased an 80 gallon hot water heater for an apartment building. It continuously overheated to dangerous temperatures. The distributor sent out to inspect and repair. No luck. Still overheated. They then sent out a consultant who sent us on a wild goose chase to install an expansion tank at my expense. No luck. They then sent out a company rep. He blamed it on a non-existent waterline leak. Now a month has gone by and no hot water. I asked for a replacement. They said no. I finally ordered another brand at my expense. ALL OK. They picked up the defective unit. I never heard from them again. Stay away from this company. They are masters of stonewalling the customer with no support.

Our plumber installed a Bradford White Water Heater in our condo in 2013. It has to be replaced today (5 years). Labor is not covered, there is a $125 surcharge because of a federal standard that made newer water heaters more efficient but cost more, so I have to pick up the difference. I called BW and they basically told me too bad, I have no choice. The average water heater lasts 12.5 years, BW certainly lowers that average. Choose anything else.

This water heater lasted a lot longer than most I have read about 7 years but it cracked and cannot be repaired. We have never had to replace a water heater in such a short time. Not a good brand. Will buy a different.

The AO Smith water heater that came with the house lasted 18 years before it needed to be replaced. I got a Bradford White that failed in just 18 months and had it replaced under warranty. After only a year we had to put in a new anode in the warranty replacement water heater. 12 months later that water heater ruptured. No warranty for a water heater replaced under warranty. I guarantee that I wont be getting a third Bradford White.

After the initial Bradford White unit stopped functioning after 14 1/2 years it was replaced with an enclosed similar system. The amount of soot the new unit discharged over a year is mind boggling. Technical Support blamed the pressure, the regulator of the propane, running out of fuel, to the HOMEOWNER not making the correct calculations to replace the unit. Mind you it was purchased by a PLUMBER from a reputable Plumbing Supply Company. The final straw it is the HOUSE!!! So the burner was replaced, the regulators replaced at the propane tank and at the house, the direct PVC vent was professionally cleaned as well as the unit. Again a dirty burn and soot inside the unit. The gas valve (Bradford White on the unit) is replaced and again dirty burn. OF COURSE it is everyones fault but the unit which is 1yr 1 month and as you can guess.... they do not want to replace it. I deem it a fire hazard or health concern and would not put another in my home. Figure about 15 hours of labor and over one week to have a unit that for safety reasons needs to be removed from the home..

My RG240T6N 40 gallon gas water heater was installed only 3 months ago and Ive been far from satisfied with it. It has a Honeywell electronic-type gas control valve. The manual says the LOW setting runs approximately 55 degrees fahrenheit. Well, not mine. Not by a long shot! When my water heater is set on the lowest setting, the hot water coming out of my faucet is appearingly scorching hot. I called Bradfords tech support and he was far from sympathetic. He told me there was nothing else I could do to adjust the gas valve and he was there to support licensed contractors and not homeowner me. He said I had to hire a licensed plumber to look at it before Bradford White would even consider doing anything for me. He never even asked me which model I have and said hes never had anyone complain of this issue. I then volunteered my model number and he answered extremely dismissively. He was extremely standoffish and I told him this experience is driving me to never purchase Bradford White again. He said if that was my decision, so be it. My previous Reliance water heater was still working after 18 years of perfect service. I was wrong to think a new Bradford White would serve me well. I was just as wrong to think I could get any satisfaction from calling them.

$1500.00 unit leaking in tank seams 2 months after warranty over, NO HELP offered by company. Purchased for $1500.00 Bradford White Defender 50 gal tank 8/28/2009 Model # M1TW50S6FSX Serial # FG12138580 from Wayne J Pisanchyn Plumbing & Heating Clarks Summit, PA. Unit is leaking 12/2015. Warranty was over 2 MONTHS ago. Warranty dept mgr Amy @ Bradford White corp. offered nothing. She was very robotic and unsympathetic. Amy was very glib and informed me that she was the TEAM LEADER for the warranty dept and no else could help me. The unit was maintained and is leaking in the SEAMS of the tank. It is obviously defective. Both plumber & manufacturer offered nothing substantial. I will have to pay another $1500.00 for another unit. NO DISCOUNT or EXCEPTION in warranty. My previous basic hot water heater lasted 15 yrs +. I will be sharing my Bradford White corp. experience online for any potential consumers to be advised that $1500.00 every 6 yrs is unreasonable for a water heater. Bradford White corp is not interested in happy customers and manufacturing QUALITY products, they are only interested in their bottom line and following their warranty rules to the letter.

A leak at the top of the water heater happened during the Illinois stay-home order, I have to asked the plumbers to replace it with a new one. I paid $595 labor for this defective item. Its only less three years old. I have a young kid at home and I didnt feel comfortable to have plumbers working on it for three hours in my home during this Covid-19 period.

I purchased water heater in 2008 that failed under warranty a few years later. The company agreed to replace it under warranty free of charge with the exception of labor. This newer unit is now having issues and I paid for the repair of two thermostats because it assumed the remaining warranty of the original failed unit, and no longer has a warranty. Customer service informed me that they may have been willing to offer a discount on price of repair if I would have called them before it was completed. Not available though after the repair. It is difficult to understand how the newer unit does not also have an original warranty. Now penalized twice for one failed unit and one that is also malfunctioning after a few years. I will not purchase this brand again and will be very clear about when a warranty starts and ends when I purchase a replacement.

Had 2 - 40 gals twin water heaters in attic on 2 story house. Both eventually started leaking from the thermostats. Took both of the thermostats out of tanks and found that the plastic covering both probes had split and it is where the water came back thru the thermostat housing and leaked thru my ceiling down to the first floor. Obviously a defective water heater assembly and thermostat from Honeywell.

We have a 75 Gal Bradford White hot water heater that is just at the end of its warranty (6 years)... We started experiencing very yellow - almost brown hot water. Had numerous discussions with Bradford White reps here in Canada. Their solution was a new anode rod which I had installed (not covered under warranty). When I read my warranty it clearly states they do not cover rust or coloured water!! I have also heard from a number of plumbers that the new anode rod will work only for approx 6 months to a year. I have checked other water heaters and they have longer warranties and cover yellow/brown water issues. When I replace this unit - will NOT purchase another Bradford White!

I purchased a 40 gallon Bradford White water heater and it was defective. Within a week, had a replacement installed and within a year it too needed to be replaced. Bradford White “customer service” told me that unless I replaced with another Bradford White water heater, there was no warranty. Terrible! My plumber called them scams. Is there any recourse with Consumer Affairs? At this point I don’t want to incur attorney costs so pursuing small claims for money back.

I purchased a 75 gal. BW water heater and it had to be replaced after 5 years. Warranty was good for 6 years so they replaced the heater but it still cost me $500 for the service. The new one has now leaked after 4 years and they will not replace it because the original purchase was more than 6 yrs ago. Two hot water heater both leaking within 5 years. I would say this company has a quality issue.

I bought this 40 gal water heater in Feb 2017. Running out of water after 10 minutes shower. Requested a verification with their technician. After verification they say its normal. I had one cascade before. Never missed water in my life. Never buy product from them. Its garbage!

Our Bradford White gas water heater was installed in 2002 when we had the house re-piped. Our house is a 50s-vintage mid-century modern style. The water sits in the garage (semi-attached) and serves the dish washer, clothes washer, and sink. There is another heater for the other end of the house that serves the two bathrooms. The garage unit started leaking yesterday and will have to be replaced ASAP. But from 2002 to yesterday, no problems, leaks, or anything. Good stuff.

After only 3 1/2 years in a newly built home, the heating elements had to be replaced. The cost of the elements were covered under the warranty. However, the $225 in labor was not covered and we had to pay for it ourselves. I called the warranty dept and they could not reimburse for labor. They advised me to call the Corp. office, which I did and left a message asking for reimbursement. I have not heard back from anyone at Bradford White HQs. Bradford White does a great job marketing their product, but they appear not to live up to the hype as being the best in the business and all the other garbage they present themselves as being. All that I am asking for is some kind of reimbursement for the labor cost. I could have purchased a much better brand new heater for a bit more money. Im not one to complain about things, but this I felt strongly enough about to do so. Stand behind your products Bradford White!

In 2016, I purchased and had my plumbing company install a brand new Bradford White Hot Water Heater Tank 50 Gal Hydrojet Model#RE350T6. Water leaked all over and damage my condo unit. The water was coming from the bottom of the tank. The cause unknown. The Plumbing company just told me Just faulty unit. I paid the full price, no discount.

Have only had this gas Bradford White gas water heater since March 1, 2016, and it is already out. No hot water for 2 days now with a household of 6 people. Lee Company who installed it is trying to work me in today to check to see what is wrong & if it is under warranty.

Failed in less than 1 year in a residential home with only 2 senior citizens using hot water. The mode RE380T6 was supposed to have a 6 year warranty. The only way theyll honor a warranty is for parts exchange only and your plumber has to deal with the paperwork at the distributor. Try calling a plumber and telling him to deal with this and see when hell come. So lets say the parts are $50 and the plumber charges you $200 to do the install. In other words, the warranty is useless and in order to get the water heater fixed timely you have to pay the $250. Ill never buy anything from Bradford again.

We purchased a home in 2018 that had a 40 gallon Bradford White Hydrojet heater. Installation was done in 2015. The heater is leaking and needs to be replaced. As others have noted, the heater has a 6 year warranty that does not include labor costs. Based on other reviewers experience with multiple failures, we have decided to replace the unit with a different make. After you pay for labor twice within a few years, you are close to the cost of installing a much more dependable brand. We strongly advise avoiding Bradford White water heaters.

We had two Bradford White water heaters that one after 1 1/2 years and one after 3 years, produced dark rusty water. They were not leaking yet. Our plumber went to Ferguson plumbing with no results to even have the factory representative call him. My husband called Bradford White home office. He got the runaround. Dont believe their 6 year Warranty. We purchased two new water heaters brand name RUUD. These have a 12 year warranty.

I purchased a new home not to deal with a broken hot water heater. I called Mike ** at Bradford and was told he was in a meeting (surprising). And we all know that he called me back, NOT. My house is two years old and my hot water heater broke. I needed to call for service and the service man called Bradford. My hot water heater wouldnt light. Bradford told the service man to replace the GAS VALUE and the PILOT ASSEMBLY. REALLY I think that Bradford White should reimburse me the $450.00 it costed me to repair the crap.Hard to believe that a house that only has two people living in it, could possible use the Hot Water Heater that much to break the gas assembly and pilot in two years. In all honest I cant ever remember my water heater breaking any gas parts. Just remember the parts might be under warranty but the labor is expensive. DONT BUY THIS PRODUCT. EVEN THE COMPANY DOESNT CARE ENOUGH TO RETURN A PHONE CALL.

40 gal MI403S6FBN - All 40 gallons emptied into our finished basement. Considering that the water heater is 4 years old, this should never have happened. Will never buy Bradford White again. And will make sure to advise friends and family of the same.

Ours died just after three months. We installed it July 2021 and here we go with no hot water October 2021. I have two blinks on the diagnostic light. Reading online it looks like a faulty pressure switch. Everything else running off natural gas in house works fine. My cheap big box water heater lasted at least 3 years before it started having problems. Well see what the service company says in the morning.

I bought four of these recently for a residential complex. One of the water-heater anodes was severely corroded fresh out-of-the-box from the manufacturing plant. The water heater produced gas in my water lines. The manufacturer describes this phenomena when anaerobic bacteria produces sulfate that reacts with their magnesium anode to produce hydrogen sulfate, a flammable gas. Their workaround is to change the anode from magnesium to aluminum-zinc alloy to minimize the phenomena. This is assuming that your water supply is contaminated. But my other three units are feed by the same main water line and did not do this. There must be a problem within their plant, because others (if you google thoroughly) have complained about the same problem from Bradford White water heaters for years. I will never again advocate buying their units. I have been using GE/Rheem for years purchased from the big box stores without issues.

Installed a BW 40 gal gas water heater. It worked okay for a couple of months, then extremely hot water for a couple of months, then little hot water, etc. Turns out to be the thermostat that my supplier said was a major problem with those units. The real issue is that technical support at Bradford White is non-existent. First, you can never get through to speak to someone. So, I used the option to email and received a reply telling me to contact a plumber. Of course, the voice message while you wait forever says they are highly trained and dedicated and would walk you through the problem. If a company wont back up their product and wont provide customer support, what good are they? No more Bradford White for me!

I am a plumber from Phoenix AZ and I have had a 50% fail rate with all of the Bradford White Gas Water Heaters I have installed in the last 7 years. Most of the failures are due to the Honeywell Gas Controllers. Both Honeywell and Bradford White should be ashamed of themselves for building such a pile of crap. I have also had quite a few leakers within the first year of installation too. I have switched to RUUD Water Heaters and so far I have had zero warranty issues. The Ruud Residential Gas Water Heater has White Rodgers Gas Controllers and that seems to be a bulletproof control valve. These water heaters make me look bad. I am a native of Michigan and Bradford White Resides in Michigan. It makes me glad I moved to Arizona so Im not in the same state with such an incredibly poor manufacturing company.

Bradford White water heater leaked after 3 yr, replaced by warranty but labor was $600.00. The product was a lemon when installed. My email to warranty division was useless. I would like an email address to the president of this company.

Im a contractor and have found Bradford White water heaters failing at an alarming rate over the past six months (believe to have had four with the fifth coming today). Most of my problems seem to be with the Honeywell control either leaking or not working right (overheating). I have one customer that I replaced Honeywell control because it was overheating, 2 months having same problem and now out of warranty. Todays customer has a water heater that I installed 1/19/16 and has a leak. Bradford White is no longer my water heater of choice.

I had a Bradford White hot water tank replaced after two years while under warranty. Unfortunately, after the plumbers reinstallation costs, I was out about the same amount as with the original installation. However the main problem concerns the temperature regulation. The temperature is too hot so I barely move the regulating valve and the temperature is too cool. Upon moving the regulator a minimal amount, the temperature is too hot. It is impossible to get a standard temperature. I would never recommend a Bradford White hot water heater.

My neighbor installed a Bradford White water heater and the exhaust was vented into my yard. The sound is an annoying loud white noise like a leak in an air compressor. I looked on their website for a noise suppressor and there is none. In fact, they dont care. Their response to some a question on this included the statement Give the city building department a call, explain your problem and ask them to come out and take a noise measurement. If youre within the city noise guidelines you can tell the neighbor to get lost. . Based on the customer reviews on their units they dont care about their customers either. Out of 65 reviews I looked at 60 were at the lowest rating. I will need a new water heater soon and I would not be encouraged with a dealer who even carries these units.

I had a 14 year old water heater that leaked badly. I had to call an emergency plumber who ONLY had Bradford White water heaters. Same thing for the other plumber I called on Labor Day at night. I should have done a few seconds research and just gone to Home Depot myself to by another brand. The water heater and installation cost $1500. Within TWO YEARS, I came home to find water all over my garage and in my house. I only got a $200 credit from Bradford White. I have a rental house in Los Angeles. The tenant said its not working properly. Had them look and its also a Bradford Water heater only 3 years old. Now its not working properly and appears completely broken. Absolutely outrageous how expensive their heaters are, yet in two cases, they only lasted 2-3 years. This is totally unacceptable. Dont EVER use Bradford White under ANY circumstance. They have very poor ratings!

I had a Bradford White water heater installed last year when my previous one broke and flooded our garage. We used our home appliance insurance to cover for the replacement. Now, we are being told that the company does not cover for labor to replace the broken heater and that we are responsible for the $650 charge to re-install another water heater in just 14 months!

Cost of the 50 gallon gas water heater 5??? Function for 4 years 5??? The day I needed parts to fix my water heater absolutely a crap show! I do not recommend their customer warranty department whatsoever, if you are buying a tank water heater buy a Rheem or Ruud. This is a joke. You have to go through a supplier for replacement parts, really ridiculous. I gave them my model and serial number and explained to them that I have a new style pilot light assembly and still sent me the copper wire style assembly. Out of hot water for over a week. Never will buy anything with this brand name! If you are buying a Tankless buy a Rinnai.

New 40gal Defender water heater installed May 2020 as a warranty replacement for other defective one. Warranty goes from original install and has now expired. Ive had issues with water temp and had to have defective thermostat replaced ($400) and now pressure relief valve has a pretty fast constant drip and needs to be replaced. Shouldnt have these problems with 7 mth old water heater.

Would not buy this brand again. Since I got this BW HW heater 1.5 years ago, the temp control has been terrible. Its either way too hot or not hot enough. Move it just a scootch, and it changes unpredictably. I had the installer check it and they said nothing they can do. Very annoying. Either I have to have way too hot water, and be paying to have it way too hot, or not hot enough. Terrible quality.

Had my local Plumber install a Bradford White hot water heater knowing it was American Made and assumed it was of higher quality. 17 Months later it was rusted out and leaking due to an internal leak. Naturally Bradford White authorized a new replacement. But the cost of replacement labor was not covered. As far as Im concerned there is no excuse for an internal leak in a unit this new. Clearly a manufacturing or material defect. I bought what I thought was a top of the line product only to find out that the quality was the same or less than other manufacturers and the company doesnt stand behind its product. Very disappointed.