After debating whether or not I wanted to have a tankless water heater installed I finally decided to replace my old water heater with another Bradford White. Great water heater. Tankless would have been nice but I plan on moving in 5 to 8 years and just dont know if Ill see the return on my investment.

Natural gas Water Heater failed after 3 years of service. Serial # HK15769973 Model # MI403S8FBN. Hot water tank started leaking form the base, no emergency service available from local service provider. Product is clearly defective and as I understand it, replacement not completely covered under warranty. Not a product which I would recommend to anyone considering replacing their current water heater.

I have owned this Bradford White water heater for 3yrs at a cost of $1700. Installed. And every year since it needed repair, the (vapour sensor) at a cost of $170. Twice so far. And every year I have contacted Bradford White for warranty by emails with no results. So would I recommend one of these. Definitely Not.

I had a Bradford White water heater installed 19 months ago by a lic plumber. The unit failed and flooded my garage and had to be replaced by another lic plumber that Bradford White warranty dept referred me to. It cost me $840 to have it replaced. Bradford Whites warranty does not cover labor which I was fully aware of. However, my complaint is that no one there seems to care or have any empathy or capacity to apologize or make things right with the consumer who has spent this kind of money on labor twice in 19 months. Very poor service experience. No one in the warranty dept even wanted details of my experience with their product. How can they possibly improve and make a better product when they dont care why it failed.

New water heater installed March 21, 2016 pilot light will not ignite. This has happened several times and wont be a year old for two more months. Davis & Davis Plumbing Company, Louisville, Kentucky has been great. This is the first time we have had problems with what is a new hot water heater. Never will I purchase another one from this manufacturer.

I had replaced my hot water heater after 19 years of having an AO Smith hot water heater. I had the Bradford White only 14 months and we were having problems with the bathroom smelling like rotten eggs when the hot water was ran. My plumber diagnosed it to be the anode in the heater. When he removed it he said it was a generic part in it. I called Bradford White and they would not help with the part or the labor. It cost me $275 to have this part repaired. I would never purchase a Bradford product again.

I cant believe how many other reviews there are stating the same exact problem I am having with my Bradford White water heater Model M15036FBN. I had it professionally installed in June of 2010 for $1600.00. When it blew I contacted the installer who came out to declare it dead and then proceeded to tell me it would be $900.00 plus $300.00 for a new expansion tank. ON A 4-YEAR OLD WATER HEATER!! OMG! My last water heater from Home Depot cost 1/3 as much, was professionally installed and lasted 15 years! I would never again buy from Bradford White and will tell everyone I know about this nightmare! Their warranty (my unit is under warranty for another full year) is useless and requires that I send parts to them before they will decide what (if anything) is covered! (I also think the contractor took that part when he evaluated the broken heater tonight! ) Even if it is covered I still get to pay over $1000.00 for installation of another piece of junk Bradford White water heater. NO WAY! I will pay the same to someone else for something that lasts more than 4 years! Worst experience I have had with plumbers and manufacturers in quite sometime. Someone should do a class action lawsuit to stop them. Any lawyers reading this???

Got a 10 year warranty water heater. 3 years then fail. Company is like pay a plumber we appove of to convince us it was our failure and we will provide a free replacement part 2 weeks after the failure. You are okay waiting 2 weeks for hot water and trust us to decide on the failure right? I mean just because we dont answer our phone and you have to wait 20 minutes doesnt mean we are not honest? Cmon its just normal not to tell you the specific details of our warranty.

I purchased a 40 gallon Bradford White water heater and it was defective. Within a week, had a replacement installed and within a year it too needed to be replaced. Bradford White “customer service” told me that unless I replaced with another Bradford White water heater, there was no warranty. Terrible! My plumber called them scams. Is there any recourse with Consumer Affairs? At this point I don’t want to incur attorney costs so pursuing small claims for money back.

I was upsold this Bradford White (50) Water Heater Model # MI5036FBN, 02/09. The unit just went out, and its still under warranty. The same plumbing company (Yes Plumbing) charges me a service fee ($79) to evaluate it. They determined the water tank is no good, and its under warranty; the warranty replacement fee is $1,000. They have got to be crazy. The purpose of my purchasing this supposedly top of the line water heater recommended by your company with lovely warranty, and now they don’t want to honor it unless I’m paying $1,000. They are crooks. Whether the water heater was a bad unit or not, honor your warranty claims and services agreement. Who pays $1,400 for a unit to have to pay $1,000 for warranty swap out? Companies are supposed to stand behind the product they sell! I will be contacting Bradford White Company after this.

We had the first heater installed in Aug of 2011...it leaked 8 mo. later and was replaced free of charge. The second heater did better...it lasted 12 mo. then leaked. The third heater did even better by lasting 21 mo. before leaking and flooding my basement. That will be 4 water heaters in 42 mo. I dont know If they will replace this one under warranty but if I need to buy one you can bet your a__ it wont be Bradford White.

Bradford White just know their products so well. The warranty period is just a little bit shorter than the actual life of the water tank. Just like some other consumers, Bradford White customer service offers no help at all. Its hard to believe that expensive 75 Gal. water tank (PDX275) can only serve 2 people for less than 7 years.

After only 3 1/2 years in a newly built home, the heating elements had to be replaced. The cost of the elements were covered under the warranty. However, the $225 in labor was not covered and we had to pay for it ourselves. I called the warranty dept and they could not reimburse for labor. They advised me to call the Corp. office, which I did and left a message asking for reimbursement. I have not heard back from anyone at Bradford White HQs. Bradford White does a great job marketing their product, but they appear not to live up to the hype as being the best in the business and all the other garbage they present themselves as being. All that I am asking for is some kind of reimbursement for the labor cost. I could have purchased a much better brand new heater for a bit more money. Im not one to complain about things, but this I felt strongly enough about to do so. Stand behind your products Bradford White!

My Bradford White water heater is going on 20 years. As a former plumbing associate at your local big box, I knew about and performed maintenance on my own tank. After reading many of these reviews, it appears that repairs are being made willy nilly by people who dont have the service manual and are just replacing parts randomly. BW has an excellent service manual that an informed service tech/plumber or advanced homeowner can follow along and make systematic diagnoses based on methodical testing. It sounds like that was not done in many cases. So before you threaten with a lawyer, get an informed plumber to do this testing. Some complaints appear to have been poor wiring on the part of the installer, not the companys fault. Based on my experience, I would buy another BW and I do not own stock or know the VP of sales or have any other connection other than having experience working on my own unit.

The igniter goes out every 4 months. You constantly have to go and turn it on which is a headache itself due to you have to reset the module. I had to pay for a plumber after hours to switch out parts which the manufacturer says will reimbursement. Thats a big lie. You have to get their authorized plumbers that only work businesses hours. Save yourself the grief. Stay away from this water heater company.

Purchased an 80 gallon hot water heater for an apartment building. It continuously overheated to dangerous temperatures. The distributor sent out to inspect and repair. No luck. Still overheated. They then sent out a consultant who sent us on a wild goose chase to install an expansion tank at my expense. No luck. They then sent out a company rep. He blamed it on a non-existent waterline leak. Now a month has gone by and no hot water. I asked for a replacement. They said no. I finally ordered another brand at my expense. ALL OK. They picked up the defective unit. I never heard from them again. Stay away from this company. They are masters of stonewalling the customer with no support.

This device was sold to me as a premium product that would last for years. Instead, it failed in under 6 years and had to be entirely replaced. Besides making a mess in my basement, I was also responsible for the labor for replacing the device. This cost over $1000. For that, I could have just put in a new hot water heater. What a waste of money and what poor quality of product. I called the warranty department to tell them how upset I was about the amount I had to spend because of their shoddy product manufacturing and they didnt care and werent willing to contribute to the high labor costs I had to incur. Dont buy their products, they are the worst.

I have been installing Bradford White water heaters for over 18 years. They’re by far the best tank type water heater for your money. I’ve also installed all the other top brands like reem and AO Smith. They’re decent as well but Bradford’s in my opinion are the best. Most Bradford whites that I replace are near 20 years old and being replaced as a cautionary reason rather than leaking. I’m no Bradford rep but I see some negative reviews and felt I needed to speak up on their exceptionally higher quality product. As far as someone saying “their pilot kept going out”. That’s most likely and air flow issue or condition of the surroundings. Because I’ve had AO Smith and reems do that same thing from lack of combustible air. Keep in mind your newer heater has more safety features that may require more air flow than your older, not as safe heater. That’s why “you’ve never had that problem with the old heater”. Take it from a pro. Bradford is the best tank type water heater on the market.

Our first water heater (not sure of brand) lasted 16 years. It was replaced by a Bradford White in 2010. 2 years later it leaked from the bottom and was replaced by the plumber that installed it in 2012. Even though it was covered under warranty the plumber charged us $400 to put it in. Now, 6 1/2 years later, it just failed again, leaking water out the bottom. Used a different plumber this time and went with a Rheem. I would not ever put another Bradford White in my home. 24 year old home on its 4th water heater!

Less than 2 years ago I had a Bradford White water installed by my plumber. Yesterday (12/28/15) the burner went kaplooie (technical talk for stopped working). I called my plumber who said he needed the part. I then call Bradford White and confirmed that the heater was still under warranty. However, they had stopped manufacturing that model and had no spare parts. I called the distributor and they had no parts. I called Bradford White with my tale of woe. They told me that they understood and felt very badly about my predicament, and would especially manufacture the part. I should get it in several weeks. I went up the ladder and finally found someone who said they could make the part and ship it promptly. I should have it by Friday, New Years Day. I suggested that it might be better to replace the whole heater rather than manufacture the part specially and make me wait an unconscionably long time, and pay a plumber holiday rates to come out on a holiday, New Years weekend. They told me, No!! Thus I have an obsolete water heaters that is still under warranty.

Glad to have found this thread. We had a 40 gallon hot water heater installed 4 years ago, and it completely failed over the Thanksgiving Weekend, leaking all over the basement. Found someone to replace it on Friday, but they used Rudd, which is probably better. Trying to get a refund since it was still under warranty and I just reached out to the consumer affairs office at Rudd. I will post an update with their response, but I hope they will issue a refund for their defective product. Not to mention the water damage in the basement.

I purchased my home in 2005 with a Bradford White water heater, in 2008 it leaked and was replaced, again in 2013 it leaked and was replaced and now in 2017 water is all over my basement floor as again it leaked... Called the company to check on warranty status and was informed that the warranty goes back to the unit that was replaced thus no warranty. I asked representative if this was normal for this product as I am seventy years old and have owned several homes and have never had this problem. I asked if I could be connected to someone that might have a suggestion what to do. No response except for, I am sorry. Subsequently I looked up reviews on this product and there are hundreds if not more similar experiences with this BRADFORD WHITE water heater. Obviously I will not be replacing this with another Bradford White as the company does not appear to really care about this product. Anyone reading this should beware about this product sold by BRADFORD WHITE.

In 2006, we had a hot water heater installed. In 2012, it was replaced due to a thermocouple that failed. In December 2015, we had pilots shut off several times and a contractor discovered that the tank had a crack in it. The warranty will not replace the heater a 2nd time on the warranty so we now have to repurchase another hot water tank at $484 plus installation. Bradford should change their claim to being such a great product and reconsider changing their warranty due to shoddy workmanship.

Eight years ago we put in our home a Bradford White energy saver 50 gallon hot water heater and it started leaking last month. Shouldnt hot water heaters last longer than 8 years?

40 gal MI403S6FBN - All 40 gallons emptied into our finished basement. Considering that the water heater is 4 years old, this should never have happened. Will never buy Bradford White again. And will make sure to advise friends and family of the same.

New water heater installed in September 2019 and was leaking water just 18 months later. A licensed plumber discovered that due to the leaking the pilot light would not stay lit. Had it not still been under warranty for replacement I would not have never purchased another Bradford White.

40 gallon gas water heater, model# RG240T6N. Unknown to me, comes with a 90 day warranty. Thats it. So now 18 months later, control not working. Pilot wont stay light because led light wont function. I used to buy Home Depot wh - they lasted 4 years. A so called top water heater - Bradford White only lasted 18 months. Looks like Im going back to Home Depot. I do not recommend.

Licensed plumber installed BW Eco-Magnum Series w/Hydro jet 75 gal water heater on August 2016. Failed this week April 2020. Two pinhole leaks on lower sidewall approximately 6 from bottom, near the vent holes left of the Honeywell temperature regulator. The leaks were right at the weld areas. The insulation was completely soaked. Did not last 5 years even after routine flushes. Either tank defect or possible issues with the Honeywell regulator that may have overheated the unit. There was an attempted class action lawsuit regarding the Honeywell regulator. Water pressure valve and water pressure checks out. Plumber coming to replace on Monday April 6, 2020.

I purchased water heater in 2008 that failed under warranty a few years later. The company agreed to replace it under warranty free of charge with the exception of labor. This newer unit is now having issues and I paid for the repair of two thermostats because it assumed the remaining warranty of the original failed unit, and no longer has a warranty. Customer service informed me that they may have been willing to offer a discount on price of repair if I would have called them before it was completed. Not available though after the repair. It is difficult to understand how the newer unit does not also have an original warranty. Now penalized twice for one failed unit and one that is also malfunctioning after a few years. I will not purchase this brand again and will be very clear about when a warranty starts and ends when I purchase a replacement.

A little less than five years ago we purchased and had installed a Bradford White Hydrojet Water Heater. Yesterday the element in the heater apparently short circuited and caught fire. We were very lucky not to have had a major house fire. In any event, we were told that product was still under warranty and would be replaced. However, once the company found out that the heater wasnt leaking and in fact had caught on fire, they said that they would no longer honor the warranty. Apparently the warranty only applies to water heaters that leak, and not those which spontaneously burst into flames! This is a terrible and dangerous product with an equally terrible warranty. Stay far away from Bradford White!

I had to replace my water heater @ 4 years ago (that one had served me well for 14 years, never an issue) and the company I was dealing with only used Bradford White which I had never heard of before. Well it failed after only 4 years in September of this year. I was shocked and disgusted. I had paid extra for a 12 year warranty and with them based in Michigan I was lulled into thinking I was purchasing a quality product. The original company replaced the water heater which I grudgingly consented to because they said the only way the warranty would be honored would be to get another Bradford White. However I had to pay the labor cost of $330 plus the cleanup I endured is priceless in my hours and effort. Timing was atrocious as well (was to leave on a trip that week so that was a negative shadow) so all in all an awful experience and huge disappointment! The installer found no cause except that the Bradford White water heater of only 4 years was defective! I thought innocently that when Bradford White was aware of this they would compensate me for the labor costs. I called in October and got a front line employee who told me, “Well it does not work that way, meaning I should be happy that it was replaced. I said, “well what about this concept, that you produce a quality product that will last longer than 4 years. I would have been happier with that. Now my warranty does not revert back to 12 years, it is only 8 with the deduction of the 4 years. I kept going up the chain and ended up speaking with Dustin Bowerman who is the CEO. Initially he seemed nice and concerned and had me send photos, personal info, model/serial #s but then responded back that they do not want to set a precedent. The water heater failing was bad enough but to waste my time with the false hope that they would offer some compensation was I thought especially cruel. He stated that they are an Employee Owned Business which based on my personal experience they are #1 certainly not the Customer so stay away. Go with a cheaper product and if there is failure you are not as committed financially! Here was my response to Mr. Bowerman but never got one word back which was not surprising.I have no confidence in your product after my one and it remains to be seen negative experience. I went out of my way to give you and your company the opportunity to turn the awful and unexpected experience into a fading memory which would not dictate my future purchasing choices but you have failed terribly. I would have appreciated you not wasting anymore of my time truly when we spoke Dustin if you planned on using the dont want to set a precedent rule. I sent you a lot of personal information so very form to say the least. No wonder I am in the minority and price is the primary focus because there is no loyalty in either direction so thank you Dustin for creating my present and future cynicism on how employee run businesses do business! The employees are first and foremost number one and the customer is expendable as well as the quality controls to produce a reliable and sound product.. Shameful but I cannot dictate your conscience, only you can. Thank you for stepping upon my kindness so now you are in the minority.”Never heard back from Mr. Dustin Bowerman and it has been a month so if I had to do all over again I would have Run from Bradford White! Unfortunately this USA company does not inspire or contribute to confidence in their product nor customer service.

I had a Bradford White Gas Water Heater installed to replace a 15 year old water heater that was still working. After 2 years on the Bradford White, an internal seal or weld gave way and it sprayed water over a bunch of items which were not tolerant of water and leaked over part of the basement laundry room. Needless to say I am not impressed and after reading other reviews here, I would definitely recommend buying from another company.

My neighbor installed a Bradford White water heater and the exhaust was vented into my yard. The sound is an annoying loud white noise like a leak in an air compressor. I looked on their website for a noise suppressor and there is none. In fact, they dont care. Their response to some a question on this included the statement Give the city building department a call, explain your problem and ask them to come out and take a noise measurement. If youre within the city noise guidelines you can tell the neighbor to get lost. . Based on the customer reviews on their units they dont care about their customers either. Out of 65 reviews I looked at 60 were at the lowest rating. I will need a new water heater soon and I would not be encouraged with a dealer who even carries these units.

In October 2010, I had the small 5 gallon electric water heater under my kitchen sink replaced with a new Bradford White water heater. The work was done by professional plumbers, who have an excellent reputation. Over the next few months, I noticed that my electric bills were higher than normal and couldnt find the cause - now I suspect it was the water heater, since the bills went back down in May.I went on a trip to Oregon to visit family in mid-March and was supposed to come back home to Montana, the end of May. Less than a month after I left, my water heater exploded! It was discovered April 19 and water to the house was immediately turned off, but not before flooding my kitchen with 76,800 gallons of water. Nobody touched anything, except to have the water to the house turned off and the breaker to the water heater/kitchen turned off to avoid fire and electrocution danger. I also had pictures taken. After a week or so of trying to get advice from attorneys and insurance, I contacted the plumbers, who came out immediately to assess the situation. I was instructed to touch nothing till the water heater people inspected. The water heater people (either Bradford White or distributor, Western States Sales) didn’t send someone till mid-June. Again, I was told to touch nothing till they finished their investigation. I argued with them, telling them that mold was growing and would continue to get worse if it wasn’t cleaned up immediately. Due to kitchen damage, mold, no water etc., I was unable to return home the end of May as planned. My house was, and remains, unliveable. In June, Western States Sales sent me a Bradford White water heater claim form to fill out. In mid-July, Bradford White finally sent a shipping label to the plumbers, instructing them to pick up the water heater from my house and send to them for inspection. Bradford White finally finished their inspection of the water heater in mid-August and determined that it was a water pressure issue due to a surge in the water system. This is a lie. I have a letter from the town stating that there was no surge in the system. My other much older and larger water heater had no problems, the neighbors had no problems and the school that is a block away and monitors their pressure constantly showed no surge.I had repeatedly tried to explain to everyone that I want to go home and that the mold continues to get worse every day. I kept telling them that the worse it gets, the longer it will take to clean up and the more it will cost. I have repeatedly explained how much of an inconvenience this has been and that I really want to return to my own home. For the most part, my emails and phone calls were ignored by Western States Sales. They have stalled and caused this to drag on unnecessarily. I don’t know if it was just them or if it was Bradford White telling them to stall it. I do know that there was something defective that caused the water heater to explode and that is definitely on Bradford White. This should have been handled/investigated back in May (should have taken no more than 2 weeks), and clean-up and repairs should have been completed for me to return home by the end of June, at the very latest.I am a disabled widow on social security and as it stands now, I have a house that I am still making mortgage payments on, but cannot live in. It is a total loss, due to mold and structural problems from the water sitting in the crawlspace. I cannot sell the house; it will have to be torn down. I still have no place to live and can’t afford to rent a place, while I am still making mortgage and utility payments. If I quit making mortgage payments, it will ruin my credit and I won’t be able to find a decent place to rent.Since it seemed clear to me that it was a defective product and still under warranty, I didn’t contact my homeowners insurance. I trusted/expected that it would be dealt with in a timely, professional manner. After all, Bradford White is a reputable company, right? Yeah, sure. In the end, when the investigation was finally finished, I contacted my homeowners insurance, only to be told that they won’t cover anything, because it wasn’t cleaned up immediately and that’s why the mold and structural damage occurred. I have kept a detailed log/journal of everything that happened, complete with letters, emails and notes from all phone calls, but it hasn’t done me a bit of good. The lawyers don’t seem to be interested, because there was no personal injury.In my opinion, the fault for the whole thing lies first with Bradford White for the defective water heater, which exploded, did major damage to my kitchen and caused the water to enter my house. Secondly, with Western States Sales for dragging this out, their delays caused mold and structural problems. Lastly, in the end, Bradford White lied about the unit being defective. Back in May, the cost of repair and clean up would have been between $5,000 and $10,000. Here I am, nearly a year later, the house is a total loss, I cannot afford to fix it, have no insurance coverage to fix it, I am homeless and bouncing from one family member’s house to another’s, sleeping on the couch, no privacy or comfort and no life of my own. The upset and stress has affected my health and nearly ruined family relationships. The big companies have no concern for the problems they cause people, just to save a few bucks. I wish they could be held accountable for a change. They all acted like a water heater exploding was totally unheard of, it had never happened before that they knew, but yet there was a specific claim form for it - go figure. If I could give a negative 5 rating, I would!

Our BW 40 Gal. natural gas water heater has taken care of our family of 7 for 12 years so far. I have not had to do any repairs or call a tech in that time. So I have been very happy with it so far. The reason for the review was because I was surprised at all the negative reviews and wanted to share that I have had a totally opposite experience. Has the company changed? Why all the negative reviews? Hot water heaters are not that complicated. Yes my pilot light has gone out a few times in the last 12 years, but I dont think it is anything to complain about. It sounds like a lot of the complaints are dealing with the company. I have had no experience in that area, because I have had no need to contact them.

We had the Bradford White gas 50-gallon water heater installed 3.5 years ago. The previous one lasted for almost 11 years. It started leaking over the past weekend. I contacted the plumber and they found that the problem causing the leaks was due to the faulty temperature control vault. I always have to make many adjustment on the vault in order to get the correct water temperature each time after we returned from vacations. Its either too hot or not hot enough. Gave it a slight touch and it changes the temperature unpredictably. The tank was still under the 6-year warranty but the labor warranty was over in 3 years. I contacted the company and ask them to cover the labor cost because the problem was caused by a faulty device that it was first installed. They refused to take any responsibilities and stated that the labor cost was the responsibility of the customer.

When the original water heater started leaking after about 4.5 years I contacted Bradford and they agreed to swap the faulty unit per their warranty for free. Although, I had to pay the labor to a local plumber $250.00. Nice warranty, isnt it? The new unit lasted about 2 years and now is leaking just as the original one was. Stay away from this manufacturer at all costs. They put together a piece of junk that will not even last for their own warranty period.

I bought four of these recently for a residential complex. One of the water-heater anodes was severely corroded fresh out-of-the-box from the manufacturing plant. The water heater produced gas in my water lines. The manufacturer describes this phenomena when anaerobic bacteria produces sulfate that reacts with their magnesium anode to produce hydrogen sulfate, a flammable gas. Their workaround is to change the anode from magnesium to aluminum-zinc alloy to minimize the phenomena. This is assuming that your water supply is contaminated. But my other three units are feed by the same main water line and did not do this. There must be a problem within their plant, because others (if you google thoroughly) have complained about the same problem from Bradford White water heaters for years. I will never again advocate buying their units. I have been using GE/Rheem for years purchased from the big box stores without issues.

I purchased 2 of their small 6 gallon electric hot water heaters to replace the same size Rheem units in my office. I decided to spend the extra cash on the Bradford White instead of a direct replacement from Rheem, thinking Id rather buy a quality unit now and not have to worry about it for another 10 years. Only one of my Rheem units failed after the 8 years, but I figured the other was sure to go soon so I replaced both. What a mistake it was to go with the BW units. After 3 weeks the element on one unit blew out, I called for service. They told me I would have to pay their tech to come out and diagnose and if it was deemed a defect, they would cover the repair. Knowing this would end up being a useless expense because they could always find a million reasons to say it wasnt them, I replaced the element with an aftermarket - unit worked good for a while until now the thermostat crapped out. (It was working fine after element replacement and did not cause it, I cycled the temp adjustment to make sure it turned on and off properly and checked with a multi-meter.) I replaced that with an aftermarket too. So I basically bought an overpriced tin can because the electronics are trash. Thinking maybe one unit was just a rotten apple or something went wrong on install, I figured all is well now that I replaced the parts. A month later, the element on the second tank went in the same fashion. Ok now Bradford, either man up and stop patting yourself on the back with your BS quality awards or change your name to Bradford and Wong, because these have to be manufactured in China or something. Two separate tanks, on two separate water lines with the same exact problem??? Highly doubtful that this is MY problem. Well it is my problem, but definitely not my doing - well maybe its even my doing for buying a BW in the first place. However I called customer service again for the second unit and got the same speech about paying their tech... It just wasnt worth it to get suckered in again by this company for a repair tech to diagnose (aka Yep its broken - heres your bill) and replace a part they would probably weasel their way out of paying for anyway. I ordered the part online myself for $15 because I already know what the problem is. The problem is BW making garbage products... I replaced two Rheem units that lasted 8 yrs under the exact same conditions, both Bradford and Wongs died within a month or two of installation. Thankfully Im handy enough to diagnose and fix these problems myself. Now I know what youre thinking, youre not a plumber and probably installed them wrong. This is a direct replacement of a unit - its 2 pipes and 3 color coded wires, not much room for error there. My Diagnosis - Bradford and Wong makes a garbage product, your bill is in the mail.

50 gallon electric. 7-year warranty and it failed three to 6 months after it was out of the service contract. I will be looking for a new hot-water heater and I promise Bradford White I will not look at one of their products ever again and will also tell everyone I know to do the same. How can something with the highest price and recommended so much be so bad? What a piece of **.

I have BW water heater installed in my house and every 4 years it always leaks, they have very poor warranty and I ended up spending double plus I have to pay for the plumber, they have very poor customer service too. I will never buy this brand of water heater again. This BW I had broke in 2009, 2013 and now its 2017, just within 4 years time this BW leaked and it flooded all over my basement. The same exact problem that I had way back 2013. So to other customers who are planning to buy a new hot water heater I advised you guys not to buy this brand because its just a waste of money, its a crappy product. Thank you all for reading this review and this is an honest review from a concerned person. Thank you to all again.

We had the Bradford White gas 40 gallon hot water heater B/Wmitw40s6fbn installed 3.5 years ago after being surprised that the prior Bradford White unit lasted over 13 years. I thought we would have the same luck, but it started leaking from the side somewhere and leaking down the unit after 3.5 years. The pilot light seemed to also be going on and off a lot. Luckily my wife, Melinda discovered it leaking and cleaned up the puddle before it went into our finished half of the basement and into my office. My 3 sons, 13, 15 and 18 as well as Mindy and I had to do without hot water for a few days as it happened during February vacation and we were going skiing. We returned on the weekend so had to take showers at the country club for a few days. The plumber said that Bradford White would charge $140 for the new tank for shipping and the fact that it was a newer and better model. It looked exactly the same as the other unit. Plus it cost me $300 in labor to replace it. I will keep a close eye on this one after reading all the negative reviews. It seems as though Bradford White have done a 180 since we bought the last one 17 years ago when it was with our newly purchased home. It is made in the U.S. so I cant blame it for being made in China! There is obviously a defect with this 40 gallon tank.

This water heater lasted a lot longer than most I have read about 7 years but it cracked and cannot be repaired. We have never had to replace a water heater in such a short time. Not a good brand. Will buy a different.

My husband and I have lived in our home for about 14 yrs now. It is a 2 family. We kept one old water heater, but replaced ours when purchasing the home. Needless to say, the old one which I would imagine had to be about 20+ years old is the one that was changed. So we were told by our plumber to purchase a Bradford White. The first one didnt even work, I should have run at that point, and went to another manufacturer. We did get another Bradford White put in for it to only break after 7 years. I called their warranty department to get absolutely nowhere. We paid a lot of money for this product, and honestly if we knew it had the longevity of 7 yrs we could have gotten a cheaper product, or had gone to our local Appliance Home Store. Seriously, if you ever come across this product do not buy it. I believe this manufacturer should have at least helped the customer out perhaps even discount a new one. Now wouldnt that make a lot of sense.... Well nothing folks, nothing. Rest assure we purchased another product from another manufacturer. Also, my plumber is no longer using Bradford White!

Six years ago, I purchased and had installed a 50 gallon Bradford White electric hot water heater. After 2 1/2 years it shorted out and caught fire. BW replaced it under warranty. This weekend 3 1/2 years later the tank on the replacement gave out (replacements are not covered by warranties). My instructions to our plumber was to get me a new new one as long as it wasnt a Bradford White.

After the initial Bradford White unit stopped functioning after 14 1/2 years it was replaced with an enclosed similar system. The amount of soot the new unit discharged over a year is mind boggling. Technical Support blamed the pressure, the regulator of the propane, running out of fuel, to the HOMEOWNER not making the correct calculations to replace the unit. Mind you it was purchased by a PLUMBER from a reputable Plumbing Supply Company. The final straw it is the HOUSE!!! So the burner was replaced, the regulators replaced at the propane tank and at the house, the direct PVC vent was professionally cleaned as well as the unit. Again a dirty burn and soot inside the unit. The gas valve (Bradford White on the unit) is replaced and again dirty burn. OF COURSE it is everyones fault but the unit which is 1yr 1 month and as you can guess.... they do not want to replace it. I deem it a fire hazard or health concern and would not put another in my home. Figure about 15 hours of labor and over one week to have a unit that for safety reasons needs to be removed from the home..

I had a Bradford-White Defender water heater professionally installed. After 3 years, it failed and is going to cost me $400 installation fee plus another $149 for another technician visit to diagnose the problem. I have a pressure maintenance valve set at 70 psi, tested and working, as well as an expansion tank, so I know it isnt a problem with the water pressure being too high. I also have a professionally installed water softener, so I know it isnt a problem with hard water deposits eating away the tank. I have been reading numerous negative reviews on this site as well as Amazon with the same story Im telling.

Bradford White is a waste of money and time. I moved into my home in 2005 with a Bradford White water tank already installed. Since then, I have replaced the water tank 4 times. The original tank lasted approximately 6 years, the second tank lasted approximately 6 years, then the third tank only lasted one year and 9 months. The biggest issue I have with the 3rd tank is it was rusting and rotting out which the plumber said all the rust was running through the pipes of my entire house! This could and perhaps have caused damage to my plumbing. Not only was this a HUGE inconvenience to me AND my plumber, I still HAD to pay $375.00!Bradford White is completely responsible but yet claims they are NOT 100% responsible after 1 year. Since their slogan is “BUILT TO BE THE BEST”, they should stand behind their product for more than 1 year. My plumber suggests to consider a Rheem once this tank craps out. DO NOT PURCHASE A BRADFORD WHITE! Their products and poor workmanship is not worth your valuable time and money!

I purchased a new home in 2009 which has a Bradford White water heater Model No:M440356FBN S/N FK12499826. The problem is the sensor on the pilot light keeps failing so the boiler goes out and cannot be re-lit. You can hold the pilot button as long as you want but the second you leave go the pilot light goes straight out. This seems to be an annual problem so is becoming expensive as you cannot buy just the sensor - you have to purchase the entire gas control assembly, which I find ridiculous, then you have the expense of getting someone to install it. This is obviously a manufacturing fault and Bradford White need to step up to the plate and resolve this issue. In the meantime, I am again without hot water and again have to purchase a control module just to replace a $10 sensor. I have neighbors around me having the same problems and are having the entire hot water tank replaced. Not a Happy Customer! Make It Right Bradford White and feel free to call me!!!

My mom had a pos bw water heater installed 5 yrs 6 months ago-- Woke up this morning to find drain pan full and could not find leak. After pulling anode covers found some moisture in top cover but bottom cover was soaking wet and anode was rusted beyond belief. Its a miracle this pos didnt short out and burn the house down. NEVER EVER have I seen a water heater with such a short life span as this. WOULD NEVER RECOMMEND THIS PRODUCT OR ANY OTHER MADE BY THIS COMPANY.

Purchased and installed a Bradford White water heater on 12/3/2020 and found out on 1/11/2021 (had to call a plumber) that we had a bad part (T&P valve), the plumber purchased a new valve and installed it for $350. When I contacted the Bradford White warranty department I found out (like other reviews stated) they will not deal with the actual consumer who paid all original costs plus repair cost, they will only deal with the contracted plumber through the supplier (Ferguson, as an example). So I am out $350 for something that should have been covered by Bradford White, this is not right!

We own a mobile home park and rent homes. One of the homes had a Bradford White 30 gallon water heater. Our plumbing company, Horizon Enterprises, determined that the water heater was defective. Bradford White diagnosed the problem over the phone and slowly sent some parts. These did not repair the water heater. When the plumbing company reported this Bradford White refused to further honor their warranty. We will never purchase their product again.

I purchased my first home back in 6/2010. 6 months later my water heater was leaking and my home warranty ended up replacing with brand new Bradford and white water heater which I came out of pocket 275 for. I was told the unit comes with 6 year warranty. On 8/27/15 the gas was shut off temporarily then pilot would not light. Had plumber come out to light pilot but was told valve would need to be replaced and they would confirm warranty. Bradford informed plumber that unit was no longer under warranty because Bradford had unit as a replacement and rolled over warranty of original unit from a different company.Bradford would not honor the 6 year warranty of the new unit which I feel is unacceptable especially when they are aware of the faulty valve on these particular units. I will continue to expose this unethical business practice until there is a resolution or correction made. My children and I have been without hot water for a few months now while I continue to get the run around.

50 gal model #450s6en12 in 5 bedroom 3 bath home... Not a single problem for the last 18 years. Will definitely buy another... tankless water 4 system at almost 4 times the cost to replace with another equivalent system. Cant touch this.

Had a Bradford White natural gas water heater installed in June,1993 and have never had a problem with it. Now 21 years later it has small leaks on the bottom so will need to be replaced. All in all Im satisfied with this product.

Bradford White URG250T6N 50 gal water heater. Installed by plumber. 10 year warranty. Started gushing water in 2 1/2 years and flooded my garage. They honored the warranty on the water heater, but Im still out $500 for a plumber. Very unsatisfactory. Customer service said they would not cover the labor even though the unit only lasted 2 1/2 years. Thats not really standing behind your product.

I purchased my first Bradford White Gas Hot water heater in 2008, 4 years later (2012) the tank rusted out. It was replaced under warranty and I had to pay 369.00 in labor. Now, in 2016 the warranty tank has rusted out! Both tanks lasted 4 years!! There is no warranty for the second rusted out tank because they back date the warranty to the initial purchase. I will never buy a Bradford White tank again!! My garage has been flooded twice and both tanks lasted only 4 years!!!

The gas hot water tank was installed on 01/04/13 and quit working on 08/29/19. It was installed by a reputable local plumbing company. Bradford Whites response...If the plumbing company installs another Bradford tank we can extend the warranty at no extra charge. Seriously? I dont want another Bradford tank. I got twice the life out of a tank installed by one of the big box stores and they are known for garbage units. Stay away from Bradford White!

Would not buy this brand again. Since I got this BW HW heater 1.5 years ago, the temp control has been terrible. Its either way too hot or not hot enough. Move it just a scootch, and it changes unpredictably. I had the installer check it and they said nothing they can do. Very annoying. Either I have to have way too hot water, and be paying to have it way too hot, or not hot enough. Terrible quality.

Bradford White water heater installed into purchased Pulte home/tank develops leak in 5 yrs from purchase date. Customer relations denies the warranty. Tank was leaking from the insert nipples at the top for over a year and rusted out a hole at the top. Tank was slowly leaking but could not be detected because of the outer jacket. Customer relations was not concerned/not interested in my problem, showed no support, were indifferent, rude and said I was wasting his time. Non sympathetic to homeowners, could not communicate properly... poor choice of words. Only interested in companys liability and made no effort to help. Customer Relations is a joke!!! Bradford White is a joke. Do not buy water heaters from them. Much better alternatives. Pulte stood behind the warranty and offered compensation. Bradford White are only interested in profits according to the poorly articulated customer relations manager. He needs some speech therapy for his position. I am also writing a letter to the company to review the recorded message and evaluate this IDIOT!!

I had a Bradford White hot water tank replaced after two years while under warranty. Unfortunately, after the plumbers reinstallation costs, I was out about the same amount as with the original installation. However the main problem concerns the temperature regulation. The temperature is too hot so I barely move the regulating valve and the temperature is too cool. Upon moving the regulator a minimal amount, the temperature is too hot. It is impossible to get a standard temperature. I would never recommend a Bradford White hot water heater.

Less than 3 year old Bradford Whites Defender water heater already leaks. Previous water heater lasted 15 years. The water heater is covered under warranty for a replacement; however different upgraded model = more money (out of my pocket) due to Federal Regulatory changes and the cost of labor is coming out of my pocket as well. Extremely poor customer service and products. Made in America... Its no wonder so many buy foreign these days. They should be ashamed.

$1500.00 unit leaking in tank seams 2 months after warranty over, NO HELP offered by company. Purchased for $1500.00 Bradford White Defender 50 gal tank 8/28/2009 Model # M1TW50S6FSX Serial # FG12138580 from Wayne J Pisanchyn Plumbing & Heating Clarks Summit, PA. Unit is leaking 12/2015. Warranty was over 2 MONTHS ago. Warranty dept mgr Amy @ Bradford White corp. offered nothing. She was very robotic and unsympathetic. Amy was very glib and informed me that she was the TEAM LEADER for the warranty dept and no else could help me. The unit was maintained and is leaking in the SEAMS of the tank. It is obviously defective. Both plumber & manufacturer offered nothing substantial. I will have to pay another $1500.00 for another unit. NO DISCOUNT or EXCEPTION in warranty. My previous basic hot water heater lasted 15 yrs +. I will be sharing my Bradford White corp. experience online for any potential consumers to be advised that $1500.00 every 6 yrs is unreasonable for a water heater. Bradford White corp is not interested in happy customers and manufacturing QUALITY products, they are only interested in their bottom line and following their warranty rules to the letter.

The top part of the tank leaked and corroded the whole thing. The insulation on the inside was shot with moisture! A very high price for only seven years old! Not happy, we have to buy another one so darn soon!

Our trusted installers, Snell & Son Heating and Air Conditioning, said this is the only brand they install and recommended it. It never quite worked right providing warm (not hot water) after 5 minutes of showering. The valve broke and cost us $689 to replace, 6 months after the warranty expired. Including labor, the charge was going to be $915. The new valve WV8840A1001 only has a 1-year warranty. We made a mistake installing this heater and increased that mistake by trying to fix it.

We installed a commercial grade expensive water heater when the restaurant was built four years ago, the heater started leaking past week. We called two different plumbers and they both are saying that the tank is rotten from inside and therefore leaking, there is no way to fix it and needs to be replaced. They are estimating the cost to be between $4500-$8500. When you buy such an expensive high quality water heater, you expect it last at least 10-15 years. I would like to request a new replacement water heater at no cost, I will pay for the labor which could be anywhere from 1000-1500 dollars. Thanks.

November 30, 2016 we replaced our 15 year old water heater with a Bradford White. April of 2018 (1 year and 5 months) later we were losing hot water. We called the company that installed the heater and a service employee attended our problem. WE HAD PURCHASED A DEFECTIVE HOT WATER TANK!!! It had to be replaced. The company charged us $289 to service this problem. We will never purchase a Bradford White Water Tank again. We also do not get the full 6 year warranty on this new tank, only 4 1/2 years left on the defective tank. We will never purchase a Bradford White again or do business with the company that represented them.

Cost of the 50 gallon gas water heater 5??? Function for 4 years 5??? The day I needed parts to fix my water heater absolutely a crap show! I do not recommend their customer warranty department whatsoever, if you are buying a tank water heater buy a Rheem or Ruud. This is a joke. You have to go through a supplier for replacement parts, really ridiculous. I gave them my model and serial number and explained to them that I have a new style pilot light assembly and still sent me the copper wire style assembly. Out of hot water for over a week. Never will buy anything with this brand name! If you are buying a Tankless buy a Rinnai.

My water heater is leaking carbon monoxide, putting my family at serious risk. My water heater is under warranty until 01/2015. According to Bradford White they will pay for parts but not for labor. Why should I pay for anything if their water heater is defective? If there is a problem with the water heater, they should be responsible for all costs. Also, the operator was very unprofessional and got into an argument with me. I was so angry. I hung up without getting a name.

We built our home and went with a leading manufacturer - Bradford White. Today we are replacing it (and NOT with another of the same manufacturer!). The inside container busted, imploded - whatever you want to call it. Seems to me that there are enough people out there with products going bad that were manufactured during the same time period that would cause a recall of Bradford White Hot water heaters. Bad! Very Bad! I didnt select to have an attorney contact me however if there is more people that would generate a greater repercussion to Bradford White - then definitely contact me!

The water heater is barely five years old and the pilot light constantly goes out. We have contacted customer service several times and never received a call back. Finally, we contacted a plumber and paid out of our own pocket. They couldn’t figure out what the problem was and assumed it was a filter issue. After some research, we realized this is a common problem with these water heaters. Terrible product and customer service!

Dont purchase a Bradford White! Initially I was thinking buy American. What a mistake! Our 50 gal. BW with a 10 year warranty self destructed just short of four years with a catastrophic failure! The water tank cracked. Hot water began spraying out of the pressure relief valve connection then pouring out of the base. My past experience has been that water heaters begin with a drip under the tank indicating its time for replacement. Our Bradford White just let go creating an instant flood. With 6 years of existing warranty remaining I found the customer service dept to be useless especially when you need a new hot water heater immediately. If you are considering a Bradford White my recommendation is STAY CLEAR of this brand.

Had to replace a Bradford White water heater in 4 year old house - replaced with a Bradford white. Now 3 yrs later motor has died. Paid $363 to have plumber out to replace parts not covered by warranty. He has to source new motor which we hope is covered by warranty - then another plumber visit cost! Have owned 7 or 8 homes in past - have never had these issues with any other water heater - not reliable and very expensive to replace and install.

I called a plumbing company to look at my Bradford White water heater which is only a little less than 3 years old. He told me to call and have the replacement part sent to me under the warranty. I called the company/warranty department and was told that as the home owner I am not allowed to order the part, only the contractor who worked on the unit! Ridiculous!! Why wouldnt the homeowner be able to order the control unit as the contractor requested I do so??? I am so upset as I havent had hot water for days.

In a period of 5 years I had had two water heaters fail. Very low quality and poor customer service. I was made to feel like I should be grateful that lasted that long and their ridiculous warranty covers nothing. Avoid this brand.

Purchased Bradford White 5years - 358 days ago, model m265r6ds-1ncww. Install and all repairs done by licensed plumbers. Its an electric water heater. Actually service life has been semi OK since we live in an area with very hard water and water treatment depends on regularly supplying expensive salt to conditioning unit. We are on well water. So I recognize it can cause some build issues over time.However contractor quality unit installed when I built house in 1994 lasted 14 years and was only replaced due to heating unit and wifes desire for larger capacity heater. So six years for the Bradford White seems like a short life for heating element and thermostat set (comes as two t-stat set). When it went out 3 days ago I called plumber this morning after original calls went unanswered by first plumbing co. This plumber was able to arrive today and quickly found the issue. Wed had a short period of very hot water followed by the failure of the heating element so he suspected faulty t-stat set. $230 later it was fixed and I asked him about warranty from Bradford White. He basically told me I could pursue it but he felt they wouldnt pay anything and he didnt have time to take my failed parts to the wholesaler which is what BWs warranty policy requires. I emailed and phoned BW and was basically told the plumber would have to take the parts to the wholesaler. Well, he isnt going to take his $100/hr. time and truck to get me an adjustment for parts that cost about $50 and I dont blame him. I told the BW people that and got the old story about well thats the policy. After some further exchange they said I could call the plumber and find out who he got the BW parts from and then I could call BW back and let them know....At that point I cut the conversation off as it was clear they werent going to do squat unless I jumped through all their hoops which are well designed to foil any attempt to get satisfaction under warranty.In summary, they won because it simply wasnt worth my time to jump through all their obfuscating hoops to get a warranty claim paid. Of course they dont cover any of the expensive part...the labor of replacement. They act like it was my fault, their part went bad before the warranty expired so I should bear the cost of labor for replacement. What fricken planet do these people live on?? Based on comparison with original heater, I would rate the BW product below average and their warranty as the worst Ive ever seen. The wholesaler for this area, Western States, gets such bad reviews I didnt ever bother to contact them as people with much worse problems are getting nowhere or worse screwed by BWs process. NEVER AGAIN BRADFORD WHITE! Just tell the truth that you will fight warranty claims with every ounce of effort you can muster. What goes around comes around. Below average product in my experience and non existent warranty even though they claim to have one.

Our Defender series heater stopped working recently. It is less than two years old. A technician diagnosed the entire pilot assembly as bad and replaced it. The heater still didnt. The technician also determines the gas control valve to also be broken. How does a relatively new product fail on multiple fronts? Bradford offered no consolation.

Thermal Coupler is bad after 4 years. I contacted Bradford White after having plumber from Mike Diamond let me know the unit is under warranty. After contacting BW, I was told to contact Ferguson Plumbing Supply. After waiting for about an hour to let a new employee figure out how to handle a swap of a warrantied product, I was told I owed $25 for a handling fee. What the heck was he talking about? BW told me it would be a swap at no charge to me. I contacted BW and they told me it was up to their supplier. I told BW I will NEVER buy another BW product and he didnt seem to care. What a ripoff! I could go to Home Depot or Lowes and pay about $6 for a thermal coupler and install it myself with any other water heater, but NO... not with BW. I guess were going to get rid of this unit and get a tankless water heater. Thank you, BW, for helping us speed up the process to purchase another mfgs tankless water heater!!!

We have several single family rental homes, located with the same 25 mile geographical area. Three of the water heaters have required replacement of the Natural Gas Control Kit when the units hit the 6.5 to 8 year age. The cost of the kit is on average 189.00 plus tax. This cost does not include installation. This is a parts failure with Bradford White 40 gal gas water heaters. The company stated this an isolated problem, after looking through reviews, Bradford White should be aware of the problem by now; its not an isolated problem.

My plumber installed a Bradford White water heater, Model No. URG240T6N, on January 29, 2020. It immediately leaked because the factory-installed nipples didnt work. He told me that he had to remove them on every Bradford White water heater he has installed, that it is a problem with the product. I called my plumber when I saw that the water heater was leaking (thank goodness its in the garage) and he came out and removed the factory-installed nipples and the water heater stopped leaking. But, then, the water never came out hot. At the factory recommended setting of Hot, a bath would only be at 88 degrees. I called and said there was something wrong with the water heater. The plumber came and changed out the thermostat. Still no hot water. I called the company, Ferguson in Santa Barbara that he purchased it from. They said there was nothing that they could do. I needed to call Bradford White.I called Bradford White Warranty Dept. and told them that I had a defective water heater. They immediately began arguing with me, telling me that it wasnt the water heater and that I must have faulty plumbing. I told them that the plumbing had been fine in my house, for 12 years, until the new water heater was installed. Then, they told me that it was my plumber. I told them that I had been using my plumber for 25 years and never had a problem with him. I also told them that he had already changed out the thermostat and it still wasnt working right. I also said he had come to my home three times to try to fix it. They told me that I wasnt getting the full story from my plumber and Fergusons. I told them that I had spoken with both of them and that Fergusons had directed me to the warranty dept.I told Bradford White that it was defective and I wanted a new water heater. The woman continued to argue with me. It was THE RUDEST call I have ever had with a company. And, then, she said shed send a factory rep. to check it. I told her that I had taken cool baths/showers for over a week and I wanted it fixed immediately. I asked her for the name of the President of the company because I was going to write a letter. She said she didnt know the name of the President of the Company. I asked her, again, You dont know the name of the President of the company for which you work? and she hung up on me. I know she hung up because she had my number, which I had confirmed at the beginning of the call, and she never called back. Plus, she NEVER sent the rep.I ended up talking with a rep from Bradford White. He told me that he realized I had lost faith in the company and he was going to give me a refund so I could get a new water heater and a different brand. This was over a week ago. Two days after our call, I called him after no word and he back-pedaled on his offer and that they were going to send a factory rep. I told him they had promised me that over a week ago and no one had arrived. To this date, no factory service rep has ever called or arrived.So, now, it is February 19, nearly three weeks, and I am still fighting my water heater issue. I ending up having to call an attorney. I am also filing a complaint with the Consumer Fraud division of the State of California and am going to call our local television station which has a service that tracks down companies who arent upholding business standards. I WILL NEVER DO BUSINESS WITH BRADFORD WHITE COMPANY EVER AGAIN. This is definitely a Buyer Beware Situation and the appropriate state/federal business regulating company should be after the company.

New 50-gallon Bradford White water heater was installed in my new home in 2018. It FAILED after only 3.5 years with water leaking out all around the top, connection on side and around the bottom. When the plumber called supplier, this water heater is no longer being sold. Even though Bradford White say the water heater has a 6 year warranty, I found the warranty to be useless. The plumber called, as well to confirm. I have NEVER had a water heater fail this fast. All others have lasted for many years. I then decided to have a Noritz tankless water heater installed. Ill never purchase another product from Bradford White!

New BW tank has good performance for the cost. The 1st hour rating is much better than most other brands. Tanks have changed since the last time I had to replace a water heater 15 years ago. Since I used another Bradford White the connections lined up perfect.

There are only 2 adults at this location. No problems until we would go more than 2 days with no use of hot water. Had strong sulfur smell. Neighbor suggested pouring bleach down well head. Cleaned smell after 2 days. Worked a couple of times. Now, after 7 years stinks all the time. Read that the problem is the anode. Why should this happen? Makes no sense to me. Out of warranty 1 yr ago. A 50-gallon tank for 2 people should last more than 7 years w/o repair. Not happy. Would not recommend.

Bradford White Hot Water Heater Model Number M440T6FBN, Serial Number JM17492394 with Honeywell Smart Valve, Installed March, 2013. Bradford White, its executives, its procurement decision makers chose to change to the Honeywell Smart gas control valve (from White Rodgers gas control valve) a technology flawed part which fails shortly after tank installation systemic problem affection 1000s 10,000s owners of Bradford White gas hot water heaters. Bradford White has trained and instructed employees to keep silent to owner inquiries seeking explanation of equipment problem relating to lack of hot water in gas hot water heater which includes warranty representatives, technical support, regional sales offices, local plumbing vendors.By the companys representatives and its regional sales office, preferred vendor plumbers silence, owners are at the mercy of plumbers who take advantage of a known technology parts problem over charging owners who are not able to operate their household without hot water. There is not one action on the part of the company and its representatives supporting the customer/owner of a company known flawed part affecting the hot water heaters performance. The like part to like part replacement solution where by the part must be presented to the distribution center first, in order to obtain a replacement part and then charge the owner for travel time, is not an acceptable process or fix. It puts extra money into the hands of the license plumbing company for what is a delivery driver work and the part will fail again.The company, regional sales office and Hawthorne Plumbing need to look closely at the favorable statements made on their respective website for accuracy. Hawthorne Plumbing neither provides nor posts any written explanation of their Tier charge structure. It can and likely is applied discriminatory. It cannot or will not be explained by their employees when asked.

Late Sunday evening I notice that we did not have hot water. We check the hot water tank to find our basement was wet and water continued from the hot water tank. I looked on Google for 24 hours and found PK Wadsworth. I called and was told that the Tech would return my call. The Tech, Roberto, returned the call within ten minutes. I discuss my busted hot water heater and we decided that he would come out on Monday morning 8:30 am. Roberto was prompt and pleasant. He discussed the issue we agree replaced the hot water tank. Roberto left and returned with a new hot water tank and Brad. Together they promptly removed the tank. Roberto placed a tarp on the floor and stairs so that this area would not get wet or damaged. We were very pleased with the job and the excellent customer service demonstrated Brad.

According to the plumber the heater has a small leak which caused the gas line to corrode and rupture. Even though you are made in the USA. We as consumers, have certain rights when you buy something that says made in the USA. I expect poor quality coming from other countries. The labor bill was $600.00 to replace the heater. Yes the parts were free, so-far. My customer experience with this company was horrible, I would never recommend this product to anyone, just because of the crappy customer service experience. Poor quality control standard can be fixed, yet when you get on the phone and they basically tell you to **-off. There has to be a line drawn in the sand.My recommendation on this product is less than 1 star, just on the customer experience when dealing with the manufacture and problems that occur, and that may cause potential health issues, injury, or even property damages to something that you will be paying on for the next 15 to 30 years. I hope everyone takes heed to this warning and if your plumber or home improvement store recommends this product, go elsewhere. Oh, by the way, welcome to your new home, that will be $600.00. DONT BUY THIS MANUFACTURERS PRODUCT.

These are garbage. Ours leaked flooding our basement and they will not replace under warranty. Stay away from this companys products, the tank was not even 4 yrs. old.

I have had a great experience with Bradford White. Weve had two Bradford White water heaters in our home and have been very satisfied with them. The first one lasted almost 16 years before it went and the current one is 19 years going on 20 years old with zero issues! Great quality products from an American company!

3 years and 360 days, we had installed a 40 gallon gas water heater and it started leaking from the bottom. Called company who installed it. They came out and told me it is a total tank failure. The water heater is still under warranty but the cost of installation is again on me. I do not want nor will I have another Bradford White in my house. I refuse. Bradford-White will not give me another warranty on their own product and I am afraid to put another in my home. I thought living in Michigan Id buy a Michigan made product. Bad choice and Bradford-White was not my first choice but I could not find a company that carried my first choice. So the kicker is the company that did the install no longer carries Bradford-White, and for a good reason, but they now carry the brand I originally wanted. Ironic. Never again a Bradford-White product.

I bought this 40 gal water heater in Feb 2017. Running out of water after 10 minutes shower. Requested a verification with their technician. After verification they say its normal. I had one cascade before. Never missed water in my life. Never buy product from them. Its garbage!

We purchased a home in 2018 that had a 40 gallon Bradford White Hydrojet heater. Installation was done in 2015. The heater is leaking and needs to be replaced. As others have noted, the heater has a 6 year warranty that does not include labor costs. Based on other reviewers experience with multiple failures, we have decided to replace the unit with a different make. After you pay for labor twice within a few years, you are close to the cost of installing a much more dependable brand. We strongly advise avoiding Bradford White water heaters.

Had my local Plumber install a Bradford White hot water heater knowing it was American Made and assumed it was of higher quality. 17 Months later it was rusted out and leaking due to an internal leak. Naturally Bradford White authorized a new replacement. But the cost of replacement labor was not covered. As far as Im concerned there is no excuse for an internal leak in a unit this new. Clearly a manufacturing or material defect. I bought what I thought was a top of the line product only to find out that the quality was the same or less than other manufacturers and the company doesnt stand behind its product. Very disappointed.

We have a 75 Gal Bradford White hot water heater that is just at the end of its warranty (6 years)... We started experiencing very yellow - almost brown hot water. Had numerous discussions with Bradford White reps here in Canada. Their solution was a new anode rod which I had installed (not covered under warranty). When I read my warranty it clearly states they do not cover rust or coloured water!! I have also heard from a number of plumbers that the new anode rod will work only for approx 6 months to a year. I have checked other water heaters and they have longer warranties and cover yellow/brown water issues. When I replace this unit - will NOT purchase another Bradford White!

I purchased a 75 gal. BW water heater and it had to be replaced after 5 years. Warranty was good for 6 years so they replaced the heater but it still cost me $500 for the service. The new one has now leaked after 4 years and they will not replace it because the original purchase was more than 6 yrs ago. Two hot water heater both leaking within 5 years. I would say this company has a quality issue.

My heater was installed right around 10 years. Water sometimes hot, sometimes cold for a while. Now its leaking at the top. Called the rep, she asked for warranty card. But I only have receipt and installed label for 10 warranty info that prove I paid for it. She said thats the policy, could not do anything.

We had two Bradford White water heaters that one after 1 1/2 years and one after 3 years, produced dark rusty water. They were not leaking yet. Our plumber went to Ferguson plumbing with no results to even have the factory representative call him. My husband called Bradford White home office. He got the runaround. Dont believe their 6 year Warranty. We purchased two new water heaters brand name RUUD. These have a 12 year warranty.

My house came with a Bradford White gas water heater with an electric blower that has a 6 yr warranty. Yesterday the water heater broke and water went all over the basement floor and needs to be replaced. The water heater is 6 yr and 11 months old. This puts it conveniently outside the 6 year warranty. When I called the company I was told sorry, it is out of warranty they (Bradford White Corp) will not do anything. They said water heaters are designed to last 10 years+, industry standard is only 6 yr warranty, and they would do nothing about their products failure. Additionally I was told Since its out of warranty they (Bradford White Corp) wont do anything, but we will sell me a new water heater AT FULL PRICE. I called the plumber who was going to install the new one and told them I did not want a Bradford water heater put back in, and was told b/c of size and space issue with my house Im stuck with getting a Bradford. This post and others Im leaving is to warn any other soon to be water heater buyers NOT to get a Bradford White Water heater b/c they do not stand by their product, have poor customer service, and have products that conveniently break when the warranty is up. If anyone wants to contact me to discuss, you can email me at **. Beware of Bradford White products!

I am a Bradford White customer (personal home and 2 rentals) and a plumbing heating and cooling contractor that installs Bradford White in New Mexico. Your build up of black debris sounds like what happens when a water heater that is set up for natural gas is put on a propane system. I have seen the same thing happen on gas burning equipment around here when an unqualified contractor installs equipment meant for natural gas systems is installed on a propane system without converting it.

Failed in less than 1 year in a residential home with only 2 senior citizens using hot water. The mode RE380T6 was supposed to have a 6 year warranty. The only way theyll honor a warranty is for parts exchange only and your plumber has to deal with the paperwork at the distributor. Try calling a plumber and telling him to deal with this and see when hell come. So lets say the parts are $50 and the plumber charges you $200 to do the install. In other words, the warranty is useless and in order to get the water heater fixed timely you have to pay the $250. Ill never buy anything from Bradford again.

We had A B-W 50 gal. water heater installed when we built our home in 2001. It started leaking and was replaced in July 2013 by another B-W 50 gal. water heater. In Sep 2017, the replacement started leaking. A call to B-W requesting the heater be replaced under warranty was a joke. They wanted me to buy another B-W heater and when they had a chance to inspect mine they would issue a refund. So they will only warrant the heater if you buy another one from them. Why would anyone buy one of their water heaters, when they only last four years? I submitted an email to B-W and they promised to get back to me in 48 hours. Its been over a week now, I dont think its going to happen. Their warranty and their word are worthless. I urge you to avoid their products as I will in the future.