Had a top of the line Bradford White high efficiency propane water heater installed in our new construction home in 2006. Model M1TW505S6FSX. Within 2 years we had a huge water leak, our installer came and replaced it and said it had an internal crack. Today, now 2014, water heater is spraying water out from the top. Warranty starts from original install, even though it was a faulty product. No assistance offered from company. Spent too much $$ on this water heater for these problems.

I purchased a Bradford white hot water heater 2 years & 3 months ago. The relief valve failed. Plumber stated valve should last several years. I am dissatisfied with the quality of this very expensive product.

This unit was just in service for over 3 years when the gas controller failed. About 6 months later, the tank developed a leak where the flame was impinging on the bottom. Because of new government energy regulations, this unit is supposed not available anymore and Im going to have to pay $50-100 more for the equivalent replacement. While under warranty, failures like this before the unit is even 4 years old is unacceptable. Not to mention that I have to pay a plumber to fix them.

My Bradford-White Defender gas water heater blew 6 yrs. and 3 months after installation. They have a 6 yr. warranty - and wouldnt offer me a dime toward replacement costs!

I purchased my home in 3/9/18. It is a new construction home. My builder installed two Bradford White Defender Safety System water heaters. On 7/9/2020 I found that my water was no longer getting hot. I first contacted the plumber the builder used to install the water heater and was told I had to contact an outside plumber. I then found a plumber who stated he could not get out until 7/12/020. Yesterday evening, 7/11/2020 I heard water noise coming from my media room and upon further inspection I noticed water coming from the ceiling. My carpet, walls, furniture, media equipment were wet. I then went into the attic only to find my water heater had leaked. I was confused as to why a water heater that was 2 years old would not function as it was new. I have had to call out a company to control the water damage and prevent any further damage. In addition, I and my children and dog have to find a hotel to stay. I am disappointed to say the least that this has happened. I dont understand why the builder chose to use a company that would not give its customers quality products.

A hot water heater was installed last year, 50 gallons LP gas. Today I felt smoke coming out from that room. I open the door, I saw the control box (gas valve) engulfed in flames, not from the burner, just the box in front of the tank. Thank god I was still able to shut of the gas and avoid a catastrophe, but this is a very serious matter. It is very dangerous, it should get the attention of public and safety regulators.

We have lived in our home for 18 years and we are now getting ready to install our FOURTH Bradford White Hot Water Heater. For some reason, these particular water heaters do not last very long. Our unit has been installed three times by a professional plumber and the same one is getting ready to install the fourth one. It is a High Efficiency Model and if I had to do all over I would never use this particular brand again. We are in a pickle as we are in the process of trying to sell our home and we definitely need to have a Hot Water Heater!!!!! I believe that these models should last longer than they have. All I can say is Buyer beware if you choose this particular model to use. Right now, I am in the process of cleaning water up in my basement so that the water doesnt get into my finished family room wall and I am very frustrated. Look at other models before buying this one.

We had two Bradford White water heaters that one after 1 1/2 years and one after 3 years, produced dark rusty water. They were not leaking yet. Our plumber went to Ferguson plumbing with no results to even have the factory representative call him. My husband called Bradford White home office. He got the runaround. Dont believe their 6 year Warranty. We purchased two new water heaters brand name RUUD. These have a 12 year warranty.

The Bradford White Gas Power Vent water heater failed without warning overnight causing extensive flooding and water damage to a finished basement. Water heater was almost 10 years old. Should be built with a safety water cut off valve that ceases water supply to water heater if incoming water rate is greater than exiting flow.

40 gal MI403S6FBN - All 40 gallons emptied into our finished basement. Considering that the water heater is 4 years old, this should never have happened. Will never buy Bradford White again. And will make sure to advise friends and family of the same.

This hot water heater lasted 4 1/2 years. It started leaking, causing the electrical unit to burn. Had we not checked the water heater before we went to bed at 11:00 p.m., our house would have had major damage. When we went out, the garages were filled with smoke and odors. The bottom unit was aglow and I dont know what would have happened during the night. We made sure the unit was unplugged and tried to release all the pressure. This is the worst experience I have had regarding hot water heaters and I am now 70 years old. I will not recommend this product. I am very, very upset.

In October 2010, I had the small 5 gallon electric water heater under my kitchen sink replaced with a new Bradford White water heater. The work was done by professional plumbers, who have an excellent reputation. Over the next few months, I noticed that my electric bills were higher than normal and couldnt find the cause - now I suspect it was the water heater, since the bills went back down in May.I went on a trip to Oregon to visit family in mid-March and was supposed to come back home to Montana, the end of May. Less than a month after I left, my water heater exploded! It was discovered April 19 and water to the house was immediately turned off, but not before flooding my kitchen with 76,800 gallons of water. Nobody touched anything, except to have the water to the house turned off and the breaker to the water heater/kitchen turned off to avoid fire and electrocution danger. I also had pictures taken. After a week or so of trying to get advice from attorneys and insurance, I contacted the plumbers, who came out immediately to assess the situation. I was instructed to touch nothing till the water heater people inspected. The water heater people (either Bradford White or distributor, Western States Sales) didn’t send someone till mid-June. Again, I was told to touch nothing till they finished their investigation. I argued with them, telling them that mold was growing and would continue to get worse if it wasn’t cleaned up immediately. Due to kitchen damage, mold, no water etc., I was unable to return home the end of May as planned. My house was, and remains, unliveable. In June, Western States Sales sent me a Bradford White water heater claim form to fill out. In mid-July, Bradford White finally sent a shipping label to the plumbers, instructing them to pick up the water heater from my house and send to them for inspection. Bradford White finally finished their inspection of the water heater in mid-August and determined that it was a water pressure issue due to a surge in the water system. This is a lie. I have a letter from the town stating that there was no surge in the system. My other much older and larger water heater had no problems, the neighbors had no problems and the school that is a block away and monitors their pressure constantly showed no surge.I had repeatedly tried to explain to everyone that I want to go home and that the mold continues to get worse every day. I kept telling them that the worse it gets, the longer it will take to clean up and the more it will cost. I have repeatedly explained how much of an inconvenience this has been and that I really want to return to my own home. For the most part, my emails and phone calls were ignored by Western States Sales. They have stalled and caused this to drag on unnecessarily. I don’t know if it was just them or if it was Bradford White telling them to stall it. I do know that there was something defective that caused the water heater to explode and that is definitely on Bradford White. This should have been handled/investigated back in May (should have taken no more than 2 weeks), and clean-up and repairs should have been completed for me to return home by the end of June, at the very latest.I am a disabled widow on social security and as it stands now, I have a house that I am still making mortgage payments on, but cannot live in. It is a total loss, due to mold and structural problems from the water sitting in the crawlspace. I cannot sell the house; it will have to be torn down. I still have no place to live and can’t afford to rent a place, while I am still making mortgage and utility payments. If I quit making mortgage payments, it will ruin my credit and I won’t be able to find a decent place to rent.Since it seemed clear to me that it was a defective product and still under warranty, I didn’t contact my homeowners insurance. I trusted/expected that it would be dealt with in a timely, professional manner. After all, Bradford White is a reputable company, right? Yeah, sure. In the end, when the investigation was finally finished, I contacted my homeowners insurance, only to be told that they won’t cover anything, because it wasn’t cleaned up immediately and that’s why the mold and structural damage occurred. I have kept a detailed log/journal of everything that happened, complete with letters, emails and notes from all phone calls, but it hasn’t done me a bit of good. The lawyers don’t seem to be interested, because there was no personal injury.In my opinion, the fault for the whole thing lies first with Bradford White for the defective water heater, which exploded, did major damage to my kitchen and caused the water to enter my house. Secondly, with Western States Sales for dragging this out, their delays caused mold and structural problems. Lastly, in the end, Bradford White lied about the unit being defective. Back in May, the cost of repair and clean up would have been between $5,000 and $10,000. Here I am, nearly a year later, the house is a total loss, I cannot afford to fix it, have no insurance coverage to fix it, I am homeless and bouncing from one family member’s house to another’s, sleeping on the couch, no privacy or comfort and no life of my own. The upset and stress has affected my health and nearly ruined family relationships. The big companies have no concern for the problems they cause people, just to save a few bucks. I wish they could be held accountable for a change. They all acted like a water heater exploding was totally unheard of, it had never happened before that they knew, but yet there was a specific claim form for it - go figure. If I could give a negative 5 rating, I would!

I purchased a hot water heater and it was installed June 14, 2014. Two months later It lost the heat. The pilot light was difficult to work. The plumber who sold it to me came... got it started and in about 3 or 4 months it stopped again, in November at Thanksgiving time it quit again. The plumber started it again then in Dec at Christmas time it quit again. The plumber replaced the starting equipment and it lasted until February 19, 2015 then stopped again. I bought and paid for a hot water heater. I am not at all satisfied with this and would like to hear from you just how I get out of this mess.

50-gallon hot water heater was 55 months old and suddenly started leaking. Warranty was for 72 months BUT did not cover labor or any ancillary costs for delivering a new boiler, paperwork, etc. Total cost to replace my warranty covered unit... SEVEN HUNDRED DOLLARS.

I have BW water heater installed in my house and every 4 years it always leaks, they have very poor warranty and I ended up spending double plus I have to pay for the plumber, they have very poor customer service too. I will never buy this brand of water heater again. This BW I had broke in 2009, 2013 and now its 2017, just within 4 years time this BW leaked and it flooded all over my basement. The same exact problem that I had way back 2013. So to other customers who are planning to buy a new hot water heater I advised you guys not to buy this brand because its just a waste of money, its a crappy product. Thank you all for reading this review and this is an honest review from a concerned person. Thank you to all again.

Hot water tank failed at 1 year and 8 months. It cost $425 to replace it under warranty. Water started coming out of top side seam. The plumber stated that he had no idea why this would happen. The plumber also stated that this was a top brand; it doesnt look like it according to this site.

After debating whether or not I wanted to have a tankless water heater installed I finally decided to replace my old water heater with another Bradford White. Great water heater. Tankless would have been nice but I plan on moving in 5 to 8 years and just dont know if Ill see the return on my investment.

The internal breaker cuts power after a couple uses if there is hot water in the hot water tank and doesnt reset for days, weeks, months. Worst purchase of my life. Screws dont even work when accessing the reset and temperature dials.

I had a Bradford-White Defender water heater professionally installed. After 3 years, it failed and is going to cost me $400 installation fee plus another $149 for another technician visit to diagnose the problem. I have a pressure maintenance valve set at 70 psi, tested and working, as well as an expansion tank, so I know it isnt a problem with the water pressure being too high. I also have a professionally installed water softener, so I know it isnt a problem with hard water deposits eating away the tank. I have been reading numerous negative reviews on this site as well as Amazon with the same story Im telling.

We installed a commercial grade expensive water heater when the restaurant was built four years ago, the heater started leaking past week. We called two different plumbers and they both are saying that the tank is rotten from inside and therefore leaking, there is no way to fix it and needs to be replaced. They are estimating the cost to be between $4500-$8500. When you buy such an expensive high quality water heater, you expect it last at least 10-15 years. I would like to request a new replacement water heater at no cost, I will pay for the labor which could be anywhere from 1000-1500 dollars. Thanks.

New 40gal Defender water heater installed May 2020 as a warranty replacement for other defective one. Warranty goes from original install and has now expired. Ive had issues with water temp and had to have defective thermostat replaced ($400) and now pressure relief valve has a pretty fast constant drip and needs to be replaced. Shouldnt have these problems with 7 mth old water heater.

My wife and I purchased a new home in 2013 and during the first year no complaints. On 10 May 15 Mothers Day I had to replace my Bradford White water heater because the internal seal burst. On May 22 I had several walls and carpet dried and repaired. The morning of 24 May 15 the new Bradford White water heater burst again... Another insurance claim to repair my mechanical room and basement. Since the heater is less than a month old it is under warranty and will be replaced at no cost. There is still the issue of labor cost to pay for the licensed plumber. I will never again purchase a Bradford White product nor should anyone reading this.

Bradford White water heater installed into purchased Pulte home/tank develops leak in 5 yrs from purchase date. Customer relations denies the warranty. Tank was leaking from the insert nipples at the top for over a year and rusted out a hole at the top. Tank was slowly leaking but could not be detected because of the outer jacket. Customer relations was not concerned/not interested in my problem, showed no support, were indifferent, rude and said I was wasting his time. Non sympathetic to homeowners, could not communicate properly... poor choice of words. Only interested in companys liability and made no effort to help. Customer Relations is a joke!!! Bradford White is a joke. Do not buy water heaters from them. Much better alternatives. Pulte stood behind the warranty and offered compensation. Bradford White are only interested in profits according to the poorly articulated customer relations manager. He needs some speech therapy for his position. I am also writing a letter to the company to review the recorded message and evaluate this IDIOT!!

Had a Bradford White natural gas water heater installed in June,1993 and have never had a problem with it. Now 21 years later it has small leaks on the bottom so will need to be replaced. All in all Im satisfied with this product.

Bradford White is a waste of money and time. I moved into my home in 2005 with a Bradford White water tank already installed. Since then, I have replaced the water tank 4 times. The original tank lasted approximately 6 years, the second tank lasted approximately 6 years, then the third tank only lasted one year and 9 months. The biggest issue I have with the 3rd tank is it was rusting and rotting out which the plumber said all the rust was running through the pipes of my entire house! This could and perhaps have caused damage to my plumbing. Not only was this a HUGE inconvenience to me AND my plumber, I still HAD to pay $375.00!Bradford White is completely responsible but yet claims they are NOT 100% responsible after 1 year. Since their slogan is “BUILT TO BE THE BEST”, they should stand behind their product for more than 1 year. My plumber suggests to consider a Rheem once this tank craps out. DO NOT PURCHASE A BRADFORD WHITE! Their products and poor workmanship is not worth your valuable time and money!

Bradford White hot water heater model #mi403s6fbn - This is the second brand new BW gas hot water heater installed in less than one month......... first one only produced lukewarm water. Called service man and he found the thermostat was defective, installed new one. Had hot water for half of the next day, called service back. They checked everything, moved water temp to very hot... nothing changed. BW accepted the tank back and presented us with another new one... installed last week and once again we had hot water for a day maybe two and now it is back to lukewarm again even though I pushed the temp up as far as it will go......... Service person says I need to call a plumber now which is going to mean more money... Shouldnt the gas company that installed it stand behind it?

I bought this 40 gal water heater in Feb 2017. Running out of water after 10 minutes shower. Requested a verification with their technician. After verification they say its normal. I had one cascade before. Never missed water in my life. Never buy product from them. Its garbage!

I have had a great experience with Bradford White. Weve had two Bradford White water heaters in our home and have been very satisfied with them. The first one lasted almost 16 years before it went and the current one is 19 years going on 20 years old with zero issues! Great quality products from an American company!

Had replaced the conventional water heater with BW tankless water heater in 2017. In 4 years, there were two major repairs. One was 2 yrs in and the second one was just two weeks ago. Both times the fuse was blown and the control board needed to be replaced. The fan also caused issues and needed to be replaced twice two weeks ago. The first replacement fan failed the second day. Both times we were without hot water for almost a week. The second repair cost me a little under $1,700. Less than two weeks after that second repair, the unit failed again. I have had it with this BW unit and decided to change back to the conventional water heater. I had filed a claim with BW. So far BW has not responded. My advice is to avoid Bradford White tankless water heater.

I purchased my home in 2005 with a Bradford White water heater, in 2008 it leaked and was replaced, again in 2013 it leaked and was replaced and now in 2017 water is all over my basement floor as again it leaked... Called the company to check on warranty status and was informed that the warranty goes back to the unit that was replaced thus no warranty. I asked representative if this was normal for this product as I am seventy years old and have owned several homes and have never had this problem. I asked if I could be connected to someone that might have a suggestion what to do. No response except for, I am sorry. Subsequently I looked up reviews on this product and there are hundreds if not more similar experiences with this BRADFORD WHITE water heater. Obviously I will not be replacing this with another Bradford White as the company does not appear to really care about this product. Anyone reading this should beware about this product sold by BRADFORD WHITE.

Only 3.5 years and the unit cracked. Now, Im out the full cost of removal and replacement. They only cover the tank AND they dont reset the warranty period. It only lasts the duration of the original. Makes sense as this junk isnt likely to last any longer. AND you are (practically speaking) stuck with the original installer who recommended this shoddy, poorly made product. ASHAMED it is made in the USA. THEY SHOULD BE ASHAMED TOO! I spoke with the customer service supervisor, Mr. Mike ** and he was no help. Just reiterated the warranty and refused to consider that 3.5 years is UNACCEPTABLE water heater life. GARBAGE!

Our first water heater (not sure of brand) lasted 16 years. It was replaced by a Bradford White in 2010. 2 years later it leaked from the bottom and was replaced by the plumber that installed it in 2012. Even though it was covered under warranty the plumber charged us $400 to put it in. Now, 6 1/2 years later, it just failed again, leaking water out the bottom. Used a different plumber this time and went with a Rheem. I would not ever put another Bradford White in my home. 24 year old home on its 4th water heater!

My plumber installed a Bradford White water heater, Model No. URG240T6N, on January 29, 2020. It immediately leaked because the factory-installed nipples didnt work. He told me that he had to remove them on every Bradford White water heater he has installed, that it is a problem with the product. I called my plumber when I saw that the water heater was leaking (thank goodness its in the garage) and he came out and removed the factory-installed nipples and the water heater stopped leaking. But, then, the water never came out hot. At the factory recommended setting of Hot, a bath would only be at 88 degrees. I called and said there was something wrong with the water heater. The plumber came and changed out the thermostat. Still no hot water. I called the company, Ferguson in Santa Barbara that he purchased it from. They said there was nothing that they could do. I needed to call Bradford White.I called Bradford White Warranty Dept. and told them that I had a defective water heater. They immediately began arguing with me, telling me that it wasnt the water heater and that I must have faulty plumbing. I told them that the plumbing had been fine in my house, for 12 years, until the new water heater was installed. Then, they told me that it was my plumber. I told them that I had been using my plumber for 25 years and never had a problem with him. I also told them that he had already changed out the thermostat and it still wasnt working right. I also said he had come to my home three times to try to fix it. They told me that I wasnt getting the full story from my plumber and Fergusons. I told them that I had spoken with both of them and that Fergusons had directed me to the warranty dept.I told Bradford White that it was defective and I wanted a new water heater. The woman continued to argue with me. It was THE RUDEST call I have ever had with a company. And, then, she said shed send a factory rep. to check it. I told her that I had taken cool baths/showers for over a week and I wanted it fixed immediately. I asked her for the name of the President of the company because I was going to write a letter. She said she didnt know the name of the President of the Company. I asked her, again, You dont know the name of the President of the company for which you work? and she hung up on me. I know she hung up because she had my number, which I had confirmed at the beginning of the call, and she never called back. Plus, she NEVER sent the rep.I ended up talking with a rep from Bradford White. He told me that he realized I had lost faith in the company and he was going to give me a refund so I could get a new water heater and a different brand. This was over a week ago. Two days after our call, I called him after no word and he back-pedaled on his offer and that they were going to send a factory rep. I told him they had promised me that over a week ago and no one had arrived. To this date, no factory service rep has ever called or arrived.So, now, it is February 19, nearly three weeks, and I am still fighting my water heater issue. I ending up having to call an attorney. I am also filing a complaint with the Consumer Fraud division of the State of California and am going to call our local television station which has a service that tracks down companies who arent upholding business standards. I WILL NEVER DO BUSINESS WITH BRADFORD WHITE COMPANY EVER AGAIN. This is definitely a Buyer Beware Situation and the appropriate state/federal business regulating company should be after the company.

16 years working and still going.... I am looking to replace my current 40 gallon hot water tank Model #MI40T6EN12 to prove the age, because of a possible dip tube deterioration issue, and this only started after a plumber put in a new copper pipe from the tank to our kitchen in 2015. So nothing has been confirmed yet by a plumber but they tell me once the dip tube breaks away it’s only a matter of time. Yet we still have hot water. I wish I knew where this product is sold in the Cleveland, Ohio are because I would definitely purchase another.

According to the plumber the heater has a small leak which caused the gas line to corrode and rupture. Even though you are made in the USA. We as consumers, have certain rights when you buy something that says made in the USA. I expect poor quality coming from other countries. The labor bill was $600.00 to replace the heater. Yes the parts were free, so-far. My customer experience with this company was horrible, I would never recommend this product to anyone, just because of the crappy customer service experience. Poor quality control standard can be fixed, yet when you get on the phone and they basically tell you to **-off. There has to be a line drawn in the sand.My recommendation on this product is less than 1 star, just on the customer experience when dealing with the manufacture and problems that occur, and that may cause potential health issues, injury, or even property damages to something that you will be paying on for the next 15 to 30 years. I hope everyone takes heed to this warning and if your plumber or home improvement store recommends this product, go elsewhere. Oh, by the way, welcome to your new home, that will be $600.00. DONT BUY THIS MANUFACTURERS PRODUCT.

ZERO Stars. Like so many others, I have also experienced multiple failures of multiple tanks in a span of just a few years. Might be covered by warranty but youre still stuck without hot water and stuck with large labour invoices for parts and/or entire tank replacements. I can’t see how any of their competitors could be any worse so it can not hurt to take the advice of so many people and avoid Bradford White.

I am going on my fifth water heater! First one installed Model # MI5036EN10 on December 23, 1999. Second water heater installed on December 16, 2003 Model #MI5036FBN, third installed on December 17, 2008, Model #MI5036FBN, fourth water heater installed on November 7, 2012, Model # MI5036FBN and now today May 16, 2016 yet another water heater bad. The same plumber has been replacing these water heaters (under warranty) but I have to pay the installation charges! Really Bradford White something for sure is very wrong here and not listening to us consumers with these issues is terrible consumer relations!! The warranties have gone from 10 year down to a 6 year warranty! Clearly they must see a problem and not fixing the problems!!

I had a Bradford White Gas Water Heater installed to replace a 15 year old water heater that was still working. After 2 years on the Bradford White, an internal seal or weld gave way and it sprayed water over a bunch of items which were not tolerant of water and leaked over part of the basement laundry room. Needless to say I am not impressed and after reading other reviews here, I would definitely recommend buying from another company.

We had the Bradford White gas 40 gallon hot water heater B/Wmitw40s6fbn installed 3.5 years ago after being surprised that the prior Bradford White unit lasted over 13 years. I thought we would have the same luck, but it started leaking from the side somewhere and leaking down the unit after 3.5 years. The pilot light seemed to also be going on and off a lot. Luckily my wife, Melinda discovered it leaking and cleaned up the puddle before it went into our finished half of the basement and into my office. My 3 sons, 13, 15 and 18 as well as Mindy and I had to do without hot water for a few days as it happened during February vacation and we were going skiing. We returned on the weekend so had to take showers at the country club for a few days. The plumber said that Bradford White would charge $140 for the new tank for shipping and the fact that it was a newer and better model. It looked exactly the same as the other unit. Plus it cost me $300 in labor to replace it. I will keep a close eye on this one after reading all the negative reviews. It seems as though Bradford White have done a 180 since we bought the last one 17 years ago when it was with our newly purchased home. It is made in the U.S. so I cant blame it for being made in China! There is obviously a defect with this 40 gallon tank.

A leak at the top of the water heater happened during the Illinois stay-home order, I have to asked the plumbers to replace it with a new one. I paid $595 labor for this defective item. Its only less three years old. I have a young kid at home and I didnt feel comfortable to have plumbers working on it for three hours in my home during this Covid-19 period.

I had a Bradford White hot water tank replaced after two years while under warranty. Unfortunately, after the plumbers reinstallation costs, I was out about the same amount as with the original installation. However the main problem concerns the temperature regulation. The temperature is too hot so I barely move the regulating valve and the temperature is too cool. Upon moving the regulator a minimal amount, the temperature is too hot. It is impossible to get a standard temperature. I would never recommend a Bradford White hot water heater.

Installed a BW 40 gal gas water heater. It worked okay for a couple of months, then extremely hot water for a couple of months, then little hot water, etc. Turns out to be the thermostat that my supplier said was a major problem with those units. The real issue is that technical support at Bradford White is non-existent. First, you can never get through to speak to someone. So, I used the option to email and received a reply telling me to contact a plumber. Of course, the voice message while you wait forever says they are highly trained and dedicated and would walk you through the problem. If a company wont back up their product and wont provide customer support, what good are they? No more Bradford White for me!

4 years in and the tank is leaking flooding my basement. Rather than have the plumber come out and charge me I called to see what they could recommend. I was hoping to see about replacing it myself but the person taking my call was totally uncooperative. Said Id have to go through wholesaler to see if they would give me a replacement. I have a video of water pouring out but thats not enough for them. I asked for their legal department and said it would be cheaper to sue for it. They now blocked me from getting my replacement unit without first shipping the heater all the way back to them for inspection. Well thats encouraging.

My mom had a pos bw water heater installed 5 yrs 6 months ago-- Woke up this morning to find drain pan full and could not find leak. After pulling anode covers found some moisture in top cover but bottom cover was soaking wet and anode was rusted beyond belief. Its a miracle this pos didnt short out and burn the house down. NEVER EVER have I seen a water heater with such a short life span as this. WOULD NEVER RECOMMEND THIS PRODUCT OR ANY OTHER MADE BY THIS COMPANY.

Dont purchase a Bradford White! Initially I was thinking buy American. What a mistake! Our 50 gal. BW with a 10 year warranty self destructed just short of four years with a catastrophic failure! The water tank cracked. Hot water began spraying out of the pressure relief valve connection then pouring out of the base. My past experience has been that water heaters begin with a drip under the tank indicating its time for replacement. Our Bradford White just let go creating an instant flood. With 6 years of existing warranty remaining I found the customer service dept to be useless especially when you need a new hot water heater immediately. If you are considering a Bradford White my recommendation is STAY CLEAR of this brand.

We have a 75 Gal Bradford White hot water heater that is just at the end of its warranty (6 years)... We started experiencing very yellow - almost brown hot water. Had numerous discussions with Bradford White reps here in Canada. Their solution was a new anode rod which I had installed (not covered under warranty). When I read my warranty it clearly states they do not cover rust or coloured water!! I have also heard from a number of plumbers that the new anode rod will work only for approx 6 months to a year. I have checked other water heaters and they have longer warranties and cover yellow/brown water issues. When I replace this unit - will NOT purchase another Bradford White!

My tank quit producing hot water. I called a plumber who replaced the valve. Two weeks later, the tank has no hot water. Plumber returned and replaced the valve again. Third time around, the plumber assured me he replaced Bradford White tanks and that they would authorize it; they were an excellent tank. This is not true. They refused. I contacted Bradford White personally and Amy ** at BW sent out a BW-certified plumber who told me my problem was a little plastic piece that had been broken - wrong. Three days later, I have no water. BW was contacted again; plumber returned to inform me that he missed that my tank was installed incorrectly and that my tank is ruined and I will need a new one. Apparently (although the warranty book DOES NOT SHOW ANY SUCH THING), I should have an expansion tank converter placed on it. Bradford White says this is a plumber problem and I am out of luck. I will not be replacing this tank with a BW and have turned the matter over to my attorney.

Our trusted installers, Snell & Son Heating and Air Conditioning, said this is the only brand they install and recommended it. It never quite worked right providing warm (not hot water) after 5 minutes of showering. The valve broke and cost us $689 to replace, 6 months after the warranty expired. Including labor, the charge was going to be $915. The new valve WV8840A1001 only has a 1-year warranty. We made a mistake installing this heater and increased that mistake by trying to fix it.

The gas hot water tank was installed on 01/04/13 and quit working on 08/29/19. It was installed by a reputable local plumbing company. Bradford Whites response...If the plumbing company installs another Bradford tank we can extend the warranty at no extra charge. Seriously? I dont want another Bradford tank. I got twice the life out of a tank installed by one of the big box stores and they are known for garbage units. Stay away from Bradford White!

My neighbor installed a Bradford White water heater and the exhaust was vented into my yard. The sound is an annoying loud white noise like a leak in an air compressor. I looked on their website for a noise suppressor and there is none. In fact, they dont care. Their response to some a question on this included the statement Give the city building department a call, explain your problem and ask them to come out and take a noise measurement. If youre within the city noise guidelines you can tell the neighbor to get lost. . Based on the customer reviews on their units they dont care about their customers either. Out of 65 reviews I looked at 60 were at the lowest rating. I will need a new water heater soon and I would not be encouraged with a dealer who even carries these units.

I had my home warranty company, First American, vendor, Round The Clock, install a Bradford White water heater/serial #HC14703352 D/N 394 on 4/3/2011. Three weeks later, they had to come back because of a gas leak. We have had Southwest Gas out to our home, 3 times since, because of the smell of gas. Last Tuesday, June 19, the gas company turned off the hot water heater, saying it was too dangerous to keep on. The home warranty company will not return my calls. The vendor, Round The Clock, came out to fix the power box, and put a hole in the tank. Now, they said that it is out of warranty. I called Sheila **, Service Manager of Bradford White, phone number 1-800-900-3364 to complain. She will replace the water heater only, will not pay for labor. So, long story short, I will have to pay for labor, again. If you had a car that was leaking gas, the vendor would fix at no cost to you. It is called liability. Where is the conscience of this American business (Bradford White)? Why, as consumers, are we constantly being robbed?

My Bradford White water heater is going on 20 years. As a former plumbing associate at your local big box, I knew about and performed maintenance on my own tank. After reading many of these reviews, it appears that repairs are being made willy nilly by people who dont have the service manual and are just replacing parts randomly. BW has an excellent service manual that an informed service tech/plumber or advanced homeowner can follow along and make systematic diagnoses based on methodical testing. It sounds like that was not done in many cases. So before you threaten with a lawyer, get an informed plumber to do this testing. Some complaints appear to have been poor wiring on the part of the installer, not the companys fault. Based on my experience, I would buy another BW and I do not own stock or know the VP of sales or have any other connection other than having experience working on my own unit.

The top part of the tank leaked and corroded the whole thing. The insulation on the inside was shot with moisture! A very high price for only seven years old! Not happy, we have to buy another one so darn soon!

We have a Bradford White. Within 5 years, it started leaking and stopped working. It is still under warranty. Bradford White asked me that I would have to pay for the replacement unit and a warranty fee of $35 first before they would even process the warranty. This seems like a ploy to get me to buy a new water heater. I am willing to wait until the warranty is approved before I get someone to install a new water heater but they said that their process wont allow it. If I pay for a replacement unit and pay for labor to get it installed, and then if they dont even honor the warranty, what should I do then?

Less than 2 years ago I had a Bradford White water installed by my plumber. Yesterday (12/28/15) the burner went kaplooie (technical talk for stopped working). I called my plumber who said he needed the part. I then call Bradford White and confirmed that the heater was still under warranty. However, they had stopped manufacturing that model and had no spare parts. I called the distributor and they had no parts. I called Bradford White with my tale of woe. They told me that they understood and felt very badly about my predicament, and would especially manufacture the part. I should get it in several weeks. I went up the ladder and finally found someone who said they could make the part and ship it promptly. I should have it by Friday, New Years Day. I suggested that it might be better to replace the whole heater rather than manufacture the part specially and make me wait an unconscionably long time, and pay a plumber holiday rates to come out on a holiday, New Years weekend. They told me, No!! Thus I have an obsolete water heaters that is still under warranty.

Glad to have found this thread. We had a 40 gallon hot water heater installed 4 years ago, and it completely failed over the Thanksgiving Weekend, leaking all over the basement. Found someone to replace it on Friday, but they used Rudd, which is probably better. Trying to get a refund since it was still under warranty and I just reached out to the consumer affairs office at Rudd. I will post an update with their response, but I hope they will issue a refund for their defective product. Not to mention the water damage in the basement.

This device was sold to me as a premium product that would last for years. Instead, it failed in under 6 years and had to be entirely replaced. Besides making a mess in my basement, I was also responsible for the labor for replacing the device. This cost over $1000. For that, I could have just put in a new hot water heater. What a waste of money and what poor quality of product. I called the warranty department to tell them how upset I was about the amount I had to spend because of their shoddy product manufacturing and they didnt care and werent willing to contribute to the high labor costs I had to incur. Dont buy their products, they are the worst.

Warranty is for 6 years but if you buy it from a reseller it is still from the date manufactured. We purchased through the plumber doing the work. We were under the 6 years when we bought the unit but not under the 6 years when it was manufactured. Therefore, no warranty coverage for us. Also our previous water heater lasted over 16 years. Not impressed with a 6 year lifecycle. In our case the control valve was leaking. Fortunately caught early enough. Will get the water sensors that we can place underneath in case of a future leak.

I had a Bradford White water heater installed last year when my previous one broke and flooded our garage. We used our home appliance insurance to cover for the replacement. Now, we are being told that the company does not cover for labor to replace the broken heater and that we are responsible for the $650 charge to re-install another water heater in just 14 months!

Would not buy this brand again. Since I got this BW HW heater 1.5 years ago, the temp control has been terrible. Its either way too hot or not hot enough. Move it just a scootch, and it changes unpredictably. I had the installer check it and they said nothing they can do. Very annoying. Either I have to have way too hot water, and be paying to have it way too hot, or not hot enough. Terrible quality.

This water heater was installed in my new home in October 2019. Ive called a plumber 3 times since then due to the unit leaking. Ive had the T&P valve replaced, which didnt help. I had to have the water heater replaced in May 2021. The warranty is useless. The water heater in my previous home lasted 20+ years. Ill never purchase another product from this company.

Thermal Coupler is bad after 4 years. I contacted Bradford White after having plumber from Mike Diamond let me know the unit is under warranty. After contacting BW, I was told to contact Ferguson Plumbing Supply. After waiting for about an hour to let a new employee figure out how to handle a swap of a warrantied product, I was told I owed $25 for a handling fee. What the heck was he talking about? BW told me it would be a swap at no charge to me. I contacted BW and they told me it was up to their supplier. I told BW I will NEVER buy another BW product and he didnt seem to care. What a ripoff! I could go to Home Depot or Lowes and pay about $6 for a thermal coupler and install it myself with any other water heater, but NO... not with BW. I guess were going to get rid of this unit and get a tankless water heater. Thank you, BW, for helping us speed up the process to purchase another mfgs tankless water heater!!!

These are garbage. Ours leaked flooding our basement and they will not replace under warranty. Stay away from this companys products, the tank was not even 4 yrs. old.

I bought a Bradford White Defender water heater earlier this week to replace another Bradford White unit that was in the house when we bought the house several years ago. The age on the original unit was 15 years and for the 7 years we owned the house we didn't have any issues. The only time we thought of it was when we'd go on vacation and needed to turn it down. We made updates to the kitchen and added a bathroom so needed more hot water which led to buying a bigger water heater.

Had a Bradford White Corporation 40-gallon gas water heater model #MI403S6FBN professionally installed in my residence on August 10, 2009. Labor, materials and tax were a total of $672.34, and it had a 6-year warranty. About two and a half months out of warranty, it has suddenly leaked all of its water out from near the bottom of the unit within a very short time period. This time it will cost me about $1,000.00 to have it replaced. Obviously, I am very dissatisfied with the experience.

Bradford white 40 gallon water heater - The first heater started leaking after 5 years. The replacement was under warranty and started leaking within 2 years. 3.5 years of service between them, and of course, contractor fees.

In 2016, I purchased and had my plumbing company install a brand new Bradford White Hot Water Heater Tank 50 Gal Hydrojet Model#RE350T6. Water leaked all over and damage my condo unit. The water was coming from the bottom of the tank. The cause unknown. The Plumbing company just told me Just faulty unit. I paid the full price, no discount.

Bradford White has to be the worst water heater in existence. A terrible product! Ive had 3 Bradford White electric water heaters in 10 years. It seems like its the only water heater that plumbers carry and I think its because they know they wont last and can make money constantly replacing them. Anyways I had a 15 year old Rheem replaced with a Bradford White. Within two years it started leaking. The water heater was under warranty, but installation costs werent, so I had to pay to have it replaced. This one lasted about 2 years before it started to leak too. Same story - under warranty, but had to pay to have it installed.Next water heater lasted 6 years before water started pouring out of the bottom heating element door. This water heater is no longer under warranty and I cant find any plumber who doesnt carry anything besides Bradford White. Why would a plumbing company carry such an inferior product unless they plan to make money on service calls? Avoid these water heaters at all cost!!!!

November 30, 2016 we replaced our 15 year old water heater with a Bradford White. April of 2018 (1 year and 5 months) later we were losing hot water. We called the company that installed the heater and a service employee attended our problem. WE HAD PURCHASED A DEFECTIVE HOT WATER TANK!!! It had to be replaced. The company charged us $289 to service this problem. We will never purchase a Bradford White Water Tank again. We also do not get the full 6 year warranty on this new tank, only 4 1/2 years left on the defective tank. We will never purchase a Bradford White again or do business with the company that represented them.

Late Sunday evening I notice that we did not have hot water. We check the hot water tank to find our basement was wet and water continued from the hot water tank. I looked on Google for 24 hours and found PK Wadsworth. I called and was told that the Tech would return my call. The Tech, Roberto, returned the call within ten minutes. I discuss my busted hot water heater and we decided that he would come out on Monday morning 8:30 am. Roberto was prompt and pleasant. He discussed the issue we agree replaced the hot water tank. Roberto left and returned with a new hot water tank and Brad. Together they promptly removed the tank. Roberto placed a tarp on the floor and stairs so that this area would not get wet or damaged. We were very pleased with the job and the excellent customer service demonstrated Brad.

I bought four of these recently for a residential complex. One of the water-heater anodes was severely corroded fresh out-of-the-box from the manufacturing plant. The water heater produced gas in my water lines. The manufacturer describes this phenomena when anaerobic bacteria produces sulfate that reacts with their magnesium anode to produce hydrogen sulfate, a flammable gas. Their workaround is to change the anode from magnesium to aluminum-zinc alloy to minimize the phenomena. This is assuming that your water supply is contaminated. But my other three units are feed by the same main water line and did not do this. There must be a problem within their plant, because others (if you google thoroughly) have complained about the same problem from Bradford White water heaters for years. I will never again advocate buying their units. I have been using GE/Rheem for years purchased from the big box stores without issues.

Our Bradford White gas water heater was installed in 2002 when we had the house re-piped. Our house is a 50s-vintage mid-century modern style. The water sits in the garage (semi-attached) and serves the dish washer, clothes washer, and sink. There is another heater for the other end of the house that serves the two bathrooms. The garage unit started leaking yesterday and will have to be replaced ASAP. But from 2002 to yesterday, no problems, leaks, or anything. Good stuff.

We have the 40 gallon Gas Water heater model M44 and it has operated flawlessly for 9 years. Now 3 years past the manufacturers stated warranty of 6 years and we are hearing popping when the heater is on, so we know the time is near to a tank failure. I was surprised to learn that the warranty starts at time of manufacture and not from time of purchase. I find this not to be in my best interest and not a good consumer policy. For that reason alone I will not purchase another B-W water heater.

50 gal model #450s6en12 in 5 bedroom 3 bath home... Not a single problem for the last 18 years. Will definitely buy another... tankless water 4 system at almost 4 times the cost to replace with another equivalent system. Cant touch this.

Installed a 40 gallon gas water heater on 2/27/16. Pilot light keeps failing. Had to install a new gas burner assembly on a unit that is not even 2 months old. Call Bradford White to demand a new water heater as I just paid good money to have a new Bradford White installed. Big mistake using this companys product. Their customer service is rude. Product sucks and they dont stand behind their warranty. I WILL NEVER BUY A BRADFORD WHITE PRODUCT AGAIN. I have also informed all my friends and family to stay away from this Company as they are happy to take your money, but not so willing to back up their product. Just another corporation robbing the people. All scum at Bradford White. Pure scum.

I purchased 2 of their small 6 gallon electric hot water heaters to replace the same size Rheem units in my office. I decided to spend the extra cash on the Bradford White instead of a direct replacement from Rheem, thinking Id rather buy a quality unit now and not have to worry about it for another 10 years. Only one of my Rheem units failed after the 8 years, but I figured the other was sure to go soon so I replaced both. What a mistake it was to go with the BW units. After 3 weeks the element on one unit blew out, I called for service. They told me I would have to pay their tech to come out and diagnose and if it was deemed a defect, they would cover the repair. Knowing this would end up being a useless expense because they could always find a million reasons to say it wasnt them, I replaced the element with an aftermarket - unit worked good for a while until now the thermostat crapped out. (It was working fine after element replacement and did not cause it, I cycled the temp adjustment to make sure it turned on and off properly and checked with a multi-meter.) I replaced that with an aftermarket too. So I basically bought an overpriced tin can because the electronics are trash. Thinking maybe one unit was just a rotten apple or something went wrong on install, I figured all is well now that I replaced the parts. A month later, the element on the second tank went in the same fashion. Ok now Bradford, either man up and stop patting yourself on the back with your BS quality awards or change your name to Bradford and Wong, because these have to be manufactured in China or something. Two separate tanks, on two separate water lines with the same exact problem??? Highly doubtful that this is MY problem. Well it is my problem, but definitely not my doing - well maybe its even my doing for buying a BW in the first place. However I called customer service again for the second unit and got the same speech about paying their tech... It just wasnt worth it to get suckered in again by this company for a repair tech to diagnose (aka Yep its broken - heres your bill) and replace a part they would probably weasel their way out of paying for anyway. I ordered the part online myself for $15 because I already know what the problem is. The problem is BW making garbage products... I replaced two Rheem units that lasted 8 yrs under the exact same conditions, both Bradford and Wongs died within a month or two of installation. Thankfully Im handy enough to diagnose and fix these problems myself. Now I know what youre thinking, youre not a plumber and probably installed them wrong. This is a direct replacement of a unit - its 2 pipes and 3 color coded wires, not much room for error there. My Diagnosis - Bradford and Wong makes a garbage product, your bill is in the mail.

I had replaced my hot water heater after 19 years of having an AO Smith hot water heater. I had the Bradford White only 14 months and we were having problems with the bathroom smelling like rotten eggs when the hot water was ran. My plumber diagnosed it to be the anode in the heater. When he removed it he said it was a generic part in it. I called Bradford White and they would not help with the part or the labor. It cost me $275 to have this part repaired. I would never purchase a Bradford product again.

50 gallon electric. 7-year warranty and it failed three to 6 months after it was out of the service contract. I will be looking for a new hot-water heater and I promise Bradford White I will not look at one of their products ever again and will also tell everyone I know to do the same. How can something with the highest price and recommended so much be so bad? What a piece of **.

We have several single family rental homes, located with the same 25 mile geographical area. Three of the water heaters have required replacement of the Natural Gas Control Kit when the units hit the 6.5 to 8 year age. The cost of the kit is on average 189.00 plus tax. This cost does not include installation. This is a parts failure with Bradford White 40 gal gas water heaters. The company stated this an isolated problem, after looking through reviews, Bradford White should be aware of the problem by now; its not an isolated problem.

New BW tank has good performance for the cost. The 1st hour rating is much better than most other brands. Tanks have changed since the last time I had to replace a water heater 15 years ago. Since I used another Bradford White the connections lined up perfect.

A little less than five years ago we purchased and had installed a Bradford White Hydrojet Water Heater. Yesterday the element in the heater apparently short circuited and caught fire. We were very lucky not to have had a major house fire. In any event, we were told that product was still under warranty and would be replaced. However, once the company found out that the heater wasnt leaking and in fact had caught on fire, they said that they would no longer honor the warranty. Apparently the warranty only applies to water heaters that leak, and not those which spontaneously burst into flames! This is a terrible and dangerous product with an equally terrible warranty. Stay far away from Bradford White!

I wish everyone would do their homework and read these reviews before buying a Bradford White (BW). These things have been junk since AT LEAST 1982. My first new house in 1982 came with a 6 yr BW which failed after 6 yrs and a couple of months. My second new house in 1997 came with a 6 yr BW which failed just before 6 yrs use. Both were replaced with Rheem water heaters - great product and great warranty that includes labor in the early years. The BW replacement for my 1997 house was a 9 yr Rheem that lasted me 15 years and was still working when I chose to replace it in 2017 due to signs of age. I bought a 12 yr Rheem that covers parts & tank for 12 years, and all labor for the first 3 years, $558 (now $618 a year later).Unfortunately you dont get a choice of water heater brand with new homes, and BW has a system working against you with plumbers. If you read the Please Note at the bottom of the BW warranty page (https://www.bradfordwhite.com/warranty) youll note that BW only distributes and sells through plumbers. If you are able to buy one elsewhere (dare Amazon) and install it yourself, you have immediately voided your warranty (call them & check for yourself). Rheem does not care if you self-install providing you do it correctly - which means dont fire it up without water in it which their electronic control module would record. The Rheem module provides error codes you can call into Rheem to skip the cost and hassle of diagnosis calls with a BW.I am a happy Rheem customer, I do NOT work for Rheem, or Home Depot who sells them. Im really saddened by how many people get burned by BW buying a replacement unit year after year. A local plumbing company constantly advertises a new 6 yr 40/50 gallon electric unit, installed with an expansion tank (typically only $40 retail) and removal of the old unit for $1,395!!! Oh that hurts to think people buy this.

When the original water heater started leaking after about 4.5 years I contacted Bradford and they agreed to swap the faulty unit per their warranty for free. Although, I had to pay the labor to a local plumber $250.00. Nice warranty, isnt it? The new unit lasted about 2 years and now is leaking just as the original one was. Stay away from this manufacturer at all costs. They put together a piece of junk that will not even last for their own warranty period.

I purchased a 40 gallon Bradford White water heater and it was defective. Within a week, had a replacement installed and within a year it too needed to be replaced. Bradford White “customer service” told me that unless I replaced with another Bradford White water heater, there was no warranty. Terrible! My plumber called them scams. Is there any recourse with Consumer Affairs? At this point I don’t want to incur attorney costs so pursuing small claims for money back.

My Bradford White water heater is only a few years old. The pilot light went out. I made several unsuccessful attempts to relight same. Now I am without hot water on a Sunday morning. I read several complaints on the internet and I am convinced that Bradford is aware of this problem but fail to do the right thing and make a quality product.

We had A B-W 50 gal. water heater installed when we built our home in 2001. It started leaking and was replaced in July 2013 by another B-W 50 gal. water heater. In Sep 2017, the replacement started leaking. A call to B-W requesting the heater be replaced under warranty was a joke. They wanted me to buy another B-W heater and when they had a chance to inspect mine they would issue a refund. So they will only warrant the heater if you buy another one from them. Why would anyone buy one of their water heaters, when they only last four years? I submitted an email to B-W and they promised to get back to me in 48 hours. Its been over a week now, I dont think its going to happen. Their warranty and their word are worthless. I urge you to avoid their products as I will in the future.

For the consumer named Evelyn who posted on July 1, 2014 please contact me regarding your water heater. Back in 2011 a Bradford White Natural Gas water heater was installed in my home - Model # M2XR504T6FBN. One week after install my unit also began malfunctioning. Bradford White failed to honor my 10-year warranty. One year after it was installed, my entire family was poisoned with carbon monoxide and my dog died. I have an attorney who is currently working on my case. I am 100% certain the water heater is defective because my attorney spent thousands of dollars getting mines tested. PLEASE contact me ASAP!!

My Bradford White 50 gallon water heater sprung a leak and flooded my basement in August of 2016. It had only lasted 14 months, it was installed in June of 2015, Bradford White gave me a new water heater, but I had to pay a plumber 300 dollars to remove the leaking unit and install the new unit. I was stuck with cleaning up the mess in the basement too. I called the corporate offices on three separate occasions and spoke to someone in consumer affairs. I was promised each time that they would look into the matter and return my call. As of October 2017 I still havent heard from them, I believe I should be reimbursed for the labor cost, a water heater that breaks down in 14 months is a joke, they obviously sell junk and dont believe in customer service. Never again will I deal with Bradford White!

Our Bradford White water heater Model MI5036FBN failed and began leaking. We awakened to water dripping from the ceiling in our dining room. Fortunately we caught it early. Our unit was manufactured in 2011. Ironically, our home warranty does not cover items that are still covered under manufacturers warranty, and Bradford White does not apparently cover installation, so our cost is $1,100.

I had a Bradford White water heater model #M45036FBN, S/N DM10005845, D/N -394 installed on January 25, 2008. On Friday evening, November 9, 2012, I noticed no hot water at the faucets. I checked the water heater, found the tank leaking and the pilot light out. I shut off both gas and water supply. I called the installation plumber. I could not get someone to come till Tuesday, November 13, because Monday, November 12, is Veterans Day. This plumber, Perfection Plumbing of Temecula, CA, advertised to be 24/7 service. I called another plumber, VIP Plumbing, and someone came on Saturday at 8 am. I had to pay for labor because this is not the installation plumber. VIP Plumbing said they will take care of the warranty issue with Bradford White. I called Bradford White and was told that warranty does not cover labor at all, even for defective product. When asked whether pro-rated labor cost will be reimbursed, I was told that warranty does not cover labor, like talking to a machine. Defective, yet the consumer has to pay for re-install; quite a scam. Unfortunately, the replacement water heater had to be the same model Bradford White too. I’m waiting for the other shoe to drop in less than 6 years. If and when that happens, no Bradford White for me or anyone else I can persuade and talk to about water heaters.

Eight years ago we put in our home a Bradford White energy saver 50 gallon hot water heater and it started leaking last month. Shouldnt hot water heaters last longer than 8 years?

We built our home and went with a leading manufacturer - Bradford White. Today we are replacing it (and NOT with another of the same manufacturer!). The inside container busted, imploded - whatever you want to call it. Seems to me that there are enough people out there with products going bad that were manufactured during the same time period that would cause a recall of Bradford White Hot water heaters. Bad! Very Bad! I didnt select to have an attorney contact me however if there is more people that would generate a greater repercussion to Bradford White - then definitely contact me!

There are only 2 adults at this location. No problems until we would go more than 2 days with no use of hot water. Had strong sulfur smell. Neighbor suggested pouring bleach down well head. Cleaned smell after 2 days. Worked a couple of times. Now, after 7 years stinks all the time. Read that the problem is the anode. Why should this happen? Makes no sense to me. Out of warranty 1 yr ago. A 50-gallon tank for 2 people should last more than 7 years w/o repair. Not happy. Would not recommend.

I purchased a new home not to deal with a broken hot water heater. I called Mike ** at Bradford and was told he was in a meeting (surprising). And we all know that he called me back, NOT. My house is two years old and my hot water heater broke. I needed to call for service and the service man called Bradford. My hot water heater wouldnt light. Bradford told the service man to replace the GAS VALUE and the PILOT ASSEMBLY. REALLY I think that Bradford White should reimburse me the $450.00 it costed me to repair the crap.Hard to believe that a house that only has two people living in it, could possible use the Hot Water Heater that much to break the gas assembly and pilot in two years. In all honest I cant ever remember my water heater breaking any gas parts. Just remember the parts might be under warranty but the labor is expensive. DONT BUY THIS PRODUCT. EVEN THE COMPANY DOESNT CARE ENOUGH TO RETURN A PHONE CALL.

Our plumber installed a new Bradford White water heater in our new house. Two months later, it started making a very loud buzzing/rattling noise. And then it started spilling water into the tray below, eventually flooding our laundry room. BW replaced the faulty heater, but they refused to pay for the reinstallation. So I ended up paying ~$600 to install the same water heater twice in about 3 months. My understanding is that their competitors have better warranties for when things go wrong. Would *not* recommend buying a BW heater.

In July, we replaced our 16yr old hot water heater with a Bradford White hot water heater. I know regulations have changed, and this was maybe one of the first models, so we tried to give the benefit of the doubt when it started leaking 4 months later. So, we called the installer, who promptly replaced it with another Bradford White Defender hot water heater. It has been 3 days, count them, 3 days, and it is leaking already. What is wrong with this product???

Six years ago, I purchased and had installed a 50 gallon Bradford White electric hot water heater. After 2 1/2 years it shorted out and caught fire. BW replaced it under warranty. This weekend 3 1/2 years later the tank on the replacement gave out (replacements are not covered by warranties). My instructions to our plumber was to get me a new new one as long as it wasnt a Bradford White.

In 2006, we had a hot water heater installed. In 2012, it was replaced due to a thermocouple that failed. In December 2015, we had pilots shut off several times and a contractor discovered that the tank had a crack in it. The warranty will not replace the heater a 2nd time on the warranty so we now have to repurchase another hot water tank at $484 plus installation. Bradford should change their claim to being such a great product and reconsider changing their warranty due to shoddy workmanship.

Failed in less than 1 year in a residential home with only 2 senior citizens using hot water. The mode RE380T6 was supposed to have a 6 year warranty. The only way theyll honor a warranty is for parts exchange only and your plumber has to deal with the paperwork at the distributor. Try calling a plumber and telling him to deal with this and see when hell come. So lets say the parts are $50 and the plumber charges you $200 to do the install. In other words, the warranty is useless and in order to get the water heater fixed timely you have to pay the $250. Ill never buy anything from Bradford again.

We switched from an older, gas powered water heater when we did a renovation. The water heater wasnt malfunctioning, we just wanted something more efficient. We got a Bradford White direct vent water heater. In the space of one year we have had to replace a sensor twice and replace an entire module as well (the control box on the front). Our old water heater was set it and forget it - this one is set it and pray...