The gas hot water tank was installed on 01/04/13 and quit working on 08/29/19. It was installed by a reputable local plumbing company. Bradford Whites response...If the plumbing company installs another Bradford tank we can extend the warranty at no extra charge. Seriously? I dont want another Bradford tank. I got twice the life out of a tank installed by one of the big box stores and they are known for garbage units. Stay away from Bradford White!

I went to a supplier today to replace a part from my Bradford White Hydrojet water heater, (gas control valve) and noticed that the new part which cost $185.00 is made of metal and that my part is made of plastic which is very important, because my part melted where the hot water flows. This is a clear indication to me that Bradford White and Honeywell are well aware that the old previous version of the hot water gas control valve, is and was a default product, and for those reasons, it should not matter if a persons warranty is out or not, because the fact of the matter is, they sold a faulty product and should be held accountable and responsible and should stand by their product.

We bought our house in 2019 and the contractor who built the house installed a nice Bradford White hybrid water heater. This water heater ran great with no issues until the day before Christmas Eve of 2021. My wife noticed that the water in her shower was not very hot. I came home from work that night to check it out and noticed that the water heater seemed to have no power. The fancy panel/motherboard was black and would not reset with the reset button. I had to stay home from work on Christmas Eve day and first called Bradford White which had a recorded message that they were closed for the holidays. I then called a local company to come and take a look at it. They stated they did not service our area.Three phone calls later and a company said they would come look at it, which they did. However, they could not do anything. They did state we had power to the water heater, but they could not do anything else. I had to call another company from a town an hour away and had to pay a $350 service charge for them to come out. They came out and looked everything over. This service man had a lot of experience and stated that the motherboard in the water heater was dead and needed to be replaced. However, he stated it was cheaper to replace the water heater than order a motherboard. Well, we needed hot water, so this nice service man went back into town to get another water heater, came all the way back out and replaced our water heater with a Rheem. Needless to say, our total bill was $2,800.Fast forward to after the Christmas holiday, I called Bradford White and spoke to a customer service agent named Jada. She worked with me on the phone, seemed very nice and stated they would do what they could to help reimburse the cost of the water heater as it was under a 10 year warranty. She stated she would call back the next day. She did call back the next day and stated they were still working on it. Since this time, I have not heard from her or the company and I have called three times, left three messages, with no response. This company does not stand behind the guaranteed warranty. I still have yet to hear from this company for any reimbursement at all. I would have even been happy with some of the cost in reimbursement. Do not buy from Bradford White. They do not help their customers or stand by their guaranteed warranty.

We purchased a home in 2018 that had a 40 gallon Bradford White Hydrojet heater. Installation was done in 2015. The heater is leaking and needs to be replaced. As others have noted, the heater has a 6 year warranty that does not include labor costs. Based on other reviewers experience with multiple failures, we have decided to replace the unit with a different make. After you pay for labor twice within a few years, you are close to the cost of installing a much more dependable brand. We strongly advise avoiding Bradford White water heaters.

Warranty is for 6 years but if you buy it from a reseller it is still from the date manufactured. We purchased through the plumber doing the work. We were under the 6 years when we bought the unit but not under the 6 years when it was manufactured. Therefore, no warranty coverage for us. Also our previous water heater lasted over 16 years. Not impressed with a 6 year lifecycle. In our case the control valve was leaking. Fortunately caught early enough. Will get the water sensors that we can place underneath in case of a future leak.

I purchased a Bradford white hot water heater 2 years & 3 months ago. The relief valve failed. Plumber stated valve should last several years. I am dissatisfied with the quality of this very expensive product.

Bradford White Hot Water Heater Model Number M440T6FBN, Serial Number JM17492394 with Honeywell Smart Valve, Installed March, 2013. Bradford White, its executives, its procurement decision makers chose to change to the Honeywell Smart gas control valve (from White Rodgers gas control valve) a technology flawed part which fails shortly after tank installation systemic problem affection 1000s 10,000s owners of Bradford White gas hot water heaters. Bradford White has trained and instructed employees to keep silent to owner inquiries seeking explanation of equipment problem relating to lack of hot water in gas hot water heater which includes warranty representatives, technical support, regional sales offices, local plumbing vendors.By the companys representatives and its regional sales office, preferred vendor plumbers silence, owners are at the mercy of plumbers who take advantage of a known technology parts problem over charging owners who are not able to operate their household without hot water. There is not one action on the part of the company and its representatives supporting the customer/owner of a company known flawed part affecting the hot water heaters performance. The like part to like part replacement solution where by the part must be presented to the distribution center first, in order to obtain a replacement part and then charge the owner for travel time, is not an acceptable process or fix. It puts extra money into the hands of the license plumbing company for what is a delivery driver work and the part will fail again.The company, regional sales office and Hawthorne Plumbing need to look closely at the favorable statements made on their respective website for accuracy. Hawthorne Plumbing neither provides nor posts any written explanation of their Tier charge structure. It can and likely is applied discriminatory. It cannot or will not be explained by their employees when asked.

I had my home warranty company, First American, vendor, Round The Clock, install a Bradford White water heater/serial #HC14703352 D/N 394 on 4/3/2011. Three weeks later, they had to come back because of a gas leak. We have had Southwest Gas out to our home, 3 times since, because of the smell of gas. Last Tuesday, June 19, the gas company turned off the hot water heater, saying it was too dangerous to keep on. The home warranty company will not return my calls. The vendor, Round The Clock, came out to fix the power box, and put a hole in the tank. Now, they said that it is out of warranty. I called Sheila **, Service Manager of Bradford White, phone number 1-800-900-3364 to complain. She will replace the water heater only, will not pay for labor. So, long story short, I will have to pay for labor, again. If you had a car that was leaking gas, the vendor would fix at no cost to you. It is called liability. Where is the conscience of this American business (Bradford White)? Why, as consumers, are we constantly being robbed?

I purchased a 40 gallon Bradford White water heater and it was defective. Within a week, had a replacement installed and within a year it too needed to be replaced. Bradford White “customer service” told me that unless I replaced with another Bradford White water heater, there was no warranty. Terrible! My plumber called them scams. Is there any recourse with Consumer Affairs? At this point I don’t want to incur attorney costs so pursuing small claims for money back.

In 2016, I purchased and had my plumbing company install a brand new Bradford White Hot Water Heater Tank 50 Gal Hydrojet Model#RE350T6. Water leaked all over and damage my condo unit. The water was coming from the bottom of the tank. The cause unknown. The Plumbing company just told me Just faulty unit. I paid the full price, no discount.

We had the Bradford White gas 50-gallon water heater installed 3.5 years ago. The previous one lasted for almost 11 years. It started leaking over the past weekend. I contacted the plumber and they found that the problem causing the leaks was due to the faulty temperature control vault. I always have to make many adjustment on the vault in order to get the correct water temperature each time after we returned from vacations. Its either too hot or not hot enough. Gave it a slight touch and it changes the temperature unpredictably. The tank was still under the 6-year warranty but the labor warranty was over in 3 years. I contacted the company and ask them to cover the labor cost because the problem was caused by a faulty device that it was first installed. They refused to take any responsibilities and stated that the labor cost was the responsibility of the customer.

Good news! Bradford White replaced my water heater. Luckily the six-year warranty still had three months left. I still believe it should have lasted longer, but at least, I didnt have to pay the $2,400 Roto-Rooter wanted. My total out of pocket amount was $454.

I had a Bradford White water heater installed 19 months ago by a lic plumber. The unit failed and flooded my garage and had to be replaced by another lic plumber that Bradford White warranty dept referred me to. It cost me $840 to have it replaced. Bradford Whites warranty does not cover labor which I was fully aware of. However, my complaint is that no one there seems to care or have any empathy or capacity to apologize or make things right with the consumer who has spent this kind of money on labor twice in 19 months. Very poor service experience. No one in the warranty dept even wanted details of my experience with their product. How can they possibly improve and make a better product when they dont care why it failed.

We purchased our Bradford White electric water heater in 2015. In 2019, its motherboard burnt and luckily it was still under warranty. We spent $700 to get new water heater installed. Fast forward, 2 years later, our water heater is leaking an immense amount of water from the bottom. Our plumber does not believe that the company will replace another. DO NOT buy this water heater!!! 2 water heaters in 6 years is just ridiculous. They should be ashamed of themselves...

After only 3 1/2 years in a newly built home, the heating elements had to be replaced. The cost of the elements were covered under the warranty. However, the $225 in labor was not covered and we had to pay for it ourselves. I called the warranty dept and they could not reimburse for labor. They advised me to call the Corp. office, which I did and left a message asking for reimbursement. I have not heard back from anyone at Bradford White HQs. Bradford White does a great job marketing their product, but they appear not to live up to the hype as being the best in the business and all the other garbage they present themselves as being. All that I am asking for is some kind of reimbursement for the labor cost. I could have purchased a much better brand new heater for a bit more money. Im not one to complain about things, but this I felt strongly enough about to do so. Stand behind your products Bradford White!

Had a Bradford White Corporation 40-gallon gas water heater model #MI403S6FBN professionally installed in my residence on August 10, 2009. Labor, materials and tax were a total of $672.34, and it had a 6-year warranty. About two and a half months out of warranty, it has suddenly leaked all of its water out from near the bottom of the unit within a very short time period. This time it will cost me about $1,000.00 to have it replaced. Obviously, I am very dissatisfied with the experience.

I have owned this Bradford White water heater for 3yrs at a cost of $1700. Installed. And every year since it needed repair, the (vapour sensor) at a cost of $170. Twice so far. And every year I have contacted Bradford White for warranty by emails with no results. So would I recommend one of these. Definitely Not.

Purchased a Bradford White Gas Water Heater 6 years, 9 months ago. The top of the tank is now leaking and we do not have hot water. Plumber told us we need to replace it. The Warranty on the water heater is only good for 6 years. Called Bradford White customer service and person was very rude and did not care about our concerns. I am very uncomfortable with buying another Bradford White Water Heater.

Eco Defender HOt water heater U140T6FRN - For last 3 months, pilot light goes out periodically. Easy to relight, but a pain. Unit is 6 years old. Two years ago a plumber replaced the whole controller. After reading these posts, Im going to do all the DIY stuff I feel comfortable with, and, if that doesnt work, Im buying a new one -- obviously not Bradford White. The next plumber coming out on this matter will be bringing a new water heater. Period. Thanks to all for posting your complaints and issues. If BW does not read and take to heart these complaints, theyre not a business. Theyre just some kind of ** up revenue stream.

The water heater is barely five years old and the pilot light constantly goes out. We have contacted customer service several times and never received a call back. Finally, we contacted a plumber and paid out of our own pocket. They couldn’t figure out what the problem was and assumed it was a filter issue. After some research, we realized this is a common problem with these water heaters. Terrible product and customer service!

I had replaced my hot water heater after 19 years of having an AO Smith hot water heater. I had the Bradford White only 14 months and we were having problems with the bathroom smelling like rotten eggs when the hot water was ran. My plumber diagnosed it to be the anode in the heater. When he removed it he said it was a generic part in it. I called Bradford White and they would not help with the part or the labor. It cost me $275 to have this part repaired. I would never purchase a Bradford product again.

We have a 75 Gal Bradford White hot water heater that is just at the end of its warranty (6 years)... We started experiencing very yellow - almost brown hot water. Had numerous discussions with Bradford White reps here in Canada. Their solution was a new anode rod which I had installed (not covered under warranty). When I read my warranty it clearly states they do not cover rust or coloured water!! I have also heard from a number of plumbers that the new anode rod will work only for approx 6 months to a year. I have checked other water heaters and they have longer warranties and cover yellow/brown water issues. When I replace this unit - will NOT purchase another Bradford White!

Bradford White just know their products so well. The warranty period is just a little bit shorter than the actual life of the water tank. Just like some other consumers, Bradford White customer service offers no help at all. Its hard to believe that expensive 75 Gal. water tank (PDX275) can only serve 2 people for less than 7 years.

My BW water heater stopped working after 18 month, 6 month after the end of the warranty. Now I need to pay for the parts and labor, God knows how much. What else can I say? I have no hot water and Im very upset.

I had a Bradford White water heater model #M45036FBN, S/N DM10005845, D/N -394 installed on January 25, 2008. On Friday evening, November 9, 2012, I noticed no hot water at the faucets. I checked the water heater, found the tank leaking and the pilot light out. I shut off both gas and water supply. I called the installation plumber. I could not get someone to come till Tuesday, November 13, because Monday, November 12, is Veterans Day. This plumber, Perfection Plumbing of Temecula, CA, advertised to be 24/7 service. I called another plumber, VIP Plumbing, and someone came on Saturday at 8 am. I had to pay for labor because this is not the installation plumber. VIP Plumbing said they will take care of the warranty issue with Bradford White. I called Bradford White and was told that warranty does not cover labor at all, even for defective product. When asked whether pro-rated labor cost will be reimbursed, I was told that warranty does not cover labor, like talking to a machine. Defective, yet the consumer has to pay for re-install; quite a scam. Unfortunately, the replacement water heater had to be the same model Bradford White too. I’m waiting for the other shoe to drop in less than 6 years. If and when that happens, no Bradford White for me or anyone else I can persuade and talk to about water heaters.

A leak at the top of the water heater happened during the Illinois stay-home order, I have to asked the plumbers to replace it with a new one. I paid $595 labor for this defective item. Its only less three years old. I have a young kid at home and I didnt feel comfortable to have plumbers working on it for three hours in my home during this Covid-19 period.

I cant believe how many other reviews there are stating the same exact problem I am having with my Bradford White water heater Model M15036FBN. I had it professionally installed in June of 2010 for $1600.00. When it blew I contacted the installer who came out to declare it dead and then proceeded to tell me it would be $900.00 plus $300.00 for a new expansion tank. ON A 4-YEAR OLD WATER HEATER!! OMG! My last water heater from Home Depot cost 1/3 as much, was professionally installed and lasted 15 years! I would never again buy from Bradford White and will tell everyone I know about this nightmare! Their warranty (my unit is under warranty for another full year) is useless and requires that I send parts to them before they will decide what (if anything) is covered! (I also think the contractor took that part when he evaluated the broken heater tonight! ) Even if it is covered I still get to pay over $1000.00 for installation of another piece of junk Bradford White water heater. NO WAY! I will pay the same to someone else for something that lasts more than 4 years! Worst experience I have had with plumbers and manufacturers in quite sometime. Someone should do a class action lawsuit to stop them. Any lawyers reading this???

Bradford White water heater leaked after 3 yr, replaced by warranty but labor was $600.00. The product was a lemon when installed. My email to warranty division was useless. I would like an email address to the president of this company.

I paid top dollar for the best 50 gal. water heater they sold. 1 year later and the pilot light goes out everyday. I called about the 6 year warranty. What a joke. They will replaced the part for free BUT I have to hire an Authorized plumber that charges $300.00 per hour! Wish I had checked the reviews first. I will never buy their products ever again. Should have gone to Home Depot or Lowe’s.

We had our home built in 2010 and the builder installed a BW water heater. The 1st one lasted five years, then started to leak. Since then weve gone thru three water heaters in three years all with the same problem, they leak and the pilot light won’t stay lit. Customer service will warranty the parts if you can get them but not the labor cost. So you are still out of pocket several hundred dollars to fix their faulty product. I would never recommend anyone to buy a BW product of any kind. Very poor quality and customer service.

We own a mobile home park and rent homes. One of the homes had a Bradford White 30 gallon water heater. Our plumbing company, Horizon Enterprises, determined that the water heater was defective. Bradford White diagnosed the problem over the phone and slowly sent some parts. These did not repair the water heater. When the plumbing company reported this Bradford White refused to further honor their warranty. We will never purchase their product again.

I wish everyone would do their homework and read these reviews before buying a Bradford White (BW). These things have been junk since AT LEAST 1982. My first new house in 1982 came with a 6 yr BW which failed after 6 yrs and a couple of months. My second new house in 1997 came with a 6 yr BW which failed just before 6 yrs use. Both were replaced with Rheem water heaters - great product and great warranty that includes labor in the early years. The BW replacement for my 1997 house was a 9 yr Rheem that lasted me 15 years and was still working when I chose to replace it in 2017 due to signs of age. I bought a 12 yr Rheem that covers parts & tank for 12 years, and all labor for the first 3 years, $558 (now $618 a year later).Unfortunately you dont get a choice of water heater brand with new homes, and BW has a system working against you with plumbers. If you read the Please Note at the bottom of the BW warranty page (https://www.bradfordwhite.com/warranty) youll note that BW only distributes and sells through plumbers. If you are able to buy one elsewhere (dare Amazon) and install it yourself, you have immediately voided your warranty (call them & check for yourself). Rheem does not care if you self-install providing you do it correctly - which means dont fire it up without water in it which their electronic control module would record. The Rheem module provides error codes you can call into Rheem to skip the cost and hassle of diagnosis calls with a BW.I am a happy Rheem customer, I do NOT work for Rheem, or Home Depot who sells them. Im really saddened by how many people get burned by BW buying a replacement unit year after year. A local plumbing company constantly advertises a new 6 yr 40/50 gallon electric unit, installed with an expansion tank (typically only $40 retail) and removal of the old unit for $1,395!!! Oh that hurts to think people buy this.

We installed a commercial grade expensive water heater when the restaurant was built four years ago, the heater started leaking past week. We called two different plumbers and they both are saying that the tank is rotten from inside and therefore leaking, there is no way to fix it and needs to be replaced. They are estimating the cost to be between $4500-$8500. When you buy such an expensive high quality water heater, you expect it last at least 10-15 years. I would like to request a new replacement water heater at no cost, I will pay for the labor which could be anywhere from 1000-1500 dollars. Thanks.

Our BW 40 Gal. natural gas water heater has taken care of our family of 7 for 12 years so far. I have not had to do any repairs or call a tech in that time. So I have been very happy with it so far. The reason for the review was because I was surprised at all the negative reviews and wanted to share that I have had a totally opposite experience. Has the company changed? Why all the negative reviews? Hot water heaters are not that complicated. Yes my pilot light has gone out a few times in the last 12 years, but I dont think it is anything to complain about. It sounds like a lot of the complaints are dealing with the company. I have had no experience in that area, because I have had no need to contact them.

50 gal propane water heater - This unit is five years old. Every year the pilot light goes out at least four times. Sometimes I can blame it on the wind, but not this year. In this last week, it goes off every other day. I might get a good hot shower in before it shuts off, if I take it right after I have relighted the pilot light! This isnt convenient at all - must I relight it every time I need hot water? Its still suppose to be closer to brand new. My first one of a different brand lasted 15 years! What am I suppose to do, rebuild the damn thing! Yes, I am disappointed!!!

I replaced an AO Smith water heater in 1996 with a Bradford White. The AO Smith lasted five years. I first thought the AO Smith was made in the USA, I saw one at a business I was working and it said made in USA. After that was installed, I looked at the info on the unit and found it was made in Mexico. I guess they decided to move to Mexico for cheap labor.So I wanted a new water made in America. The only one I found then was the Bradford White from a local plumbing company. So I bought a 50 gallon one. I just replace it in 2016. Yes it lasted 20 years. It started to leak at the bottom so I knew it was time to replace it. The plumber that replaced it told me the tank inside had dropped two inches, but it did not burst. The company that has install the Bradford White in my area no longer carried them. So I bought a Whirlpool from Lowes that was made in America and came with an 8 year warranty.

New BW tank has good performance for the cost. The 1st hour rating is much better than most other brands. Tanks have changed since the last time I had to replace a water heater 15 years ago. Since I used another Bradford White the connections lined up perfect.

Bradford white 40 gallon water heater - The first heater started leaking after 5 years. The replacement was under warranty and started leaking within 2 years. 3.5 years of service between them, and of course, contractor fees.

This hot water heater lasted 4 1/2 years. It started leaking, causing the electrical unit to burn. Had we not checked the water heater before we went to bed at 11:00 p.m., our house would have had major damage. When we went out, the garages were filled with smoke and odors. The bottom unit was aglow and I dont know what would have happened during the night. We made sure the unit was unplugged and tried to release all the pressure. This is the worst experience I have had regarding hot water heaters and I am now 70 years old. I will not recommend this product. I am very, very upset.

Would not buy this brand again. Since I got this BW HW heater 1.5 years ago, the temp control has been terrible. Its either way too hot or not hot enough. Move it just a scootch, and it changes unpredictably. I had the installer check it and they said nothing they can do. Very annoying. Either I have to have way too hot water, and be paying to have it way too hot, or not hot enough. Terrible quality.

I purchased my home in 2005 with a Bradford White water heater, in 2008 it leaked and was replaced, again in 2013 it leaked and was replaced and now in 2017 water is all over my basement floor as again it leaked... Called the company to check on warranty status and was informed that the warranty goes back to the unit that was replaced thus no warranty. I asked representative if this was normal for this product as I am seventy years old and have owned several homes and have never had this problem. I asked if I could be connected to someone that might have a suggestion what to do. No response except for, I am sorry. Subsequently I looked up reviews on this product and there are hundreds if not more similar experiences with this BRADFORD WHITE water heater. Obviously I will not be replacing this with another Bradford White as the company does not appear to really care about this product. Anyone reading this should beware about this product sold by BRADFORD WHITE.

I replaced a Bradford White water heater that I had for 10 years with another of the same. The heater started leaking out of the hot water nipple after 4 years of service. I spoke to two people at Bradford. I was told the hot water anode tube and nipple were designed to sacrifice themselves to minerals in the water to preserve the tank. I agree with the concept of the anode wearing away, but the nipple it is attached to should never leak. I found out the nipple is made of galvanized steel, which is not a good metal for water use because it rusts very quickly. I asked why the nipple was not made out of brass, which is universally used for water pipes because it lasts forever. They just wanted to give me the boiler plate response they have for complaints when they disagree with the customer. They are not very customer friendly. This will be the last Bradford White heater I will ever use.

We recently purchased a home with a previously installed Bradford White Defender gas water heater. The water heater was installed in the second floor attic space above the kitchen. We were not happy with this, because my husband works in the plumbing industry and these are notorious for breaking. We made plans to expand the washroom and bring the water heater down to the main level, to avoid any problems. We had the washroom addition done, and were just planning to move the water heater the next weekend. Literally, the next day, October 21, the thermal couple blew and flooded the kitchen. I dont know how long the water was running, we were home, but I was sick in bed, one son was sleeping, (he works nights) and the other is blind. When we found it, there was water pouring through a hole in the ceiling, and inches of water on the kitchen floor, it was even coming out the exterior joints in the slab. Fortunately, I had a very large threshold on the kitchen door which kept it contained to that area. A restoration company came out and treated the entire area and left fans and dehumidifiers to dry it out. I now need new sheetrock, insulation, cabinets, flooring, and part of the appliances. Water also seeped into the upstairs bedroom and bathroom, but that was minor compared to downstairs, and I have already corrected it at my own expense. I filed an insurance claim, but the adjuster has not gotten back with me as to whether they are going to cover it or not. He did state that mine was the third that week for this same issue.Images show defective part versus a new part. (The bottom one is not mine, I didnt think to photograph mine before it went in.) The water heater was still within the warranty period, so Bradford White covered the new part, but there was no compensation for the installation. We are thinking the water heater was about 2 years old, during which one year the house was vacant, and the other, it was occupied by an elderly disabled man. In other words, very little usage, it should have been good for years. My pressure is set at 40. (Extra low, just until we can replace the water line; not because its bad, but because we dont know.) Theres really nothing we could have done to prevent this.In my dealings with the supplier, I have found that the defective part was manufactured by Honeywell. The problem came from a little plastic piece that protruded from the box into the unit. Mine was split right in two allowing water to just flow out. The supplier thought that Bradford White might be in litigation with Honeywell, and that my flood might be covered under their insurance, but I suppose that would require a lawsuit on my part. I did notice on the replacement part that the plastic piece has been replaced by a metal piece, so hopefully this will not happen again. I would also hope that they would have stopped selling heaters manufactured with that plastic part inside. There really should be a recall on these water heaters.

Our Bradford White gas water heater was installed in 2002 when we had the house re-piped. Our house is a 50s-vintage mid-century modern style. The water sits in the garage (semi-attached) and serves the dish washer, clothes washer, and sink. There is another heater for the other end of the house that serves the two bathrooms. The garage unit started leaking yesterday and will have to be replaced ASAP. But from 2002 to yesterday, no problems, leaks, or anything. Good stuff.

I have BW water heater installed in my house and every 4 years it always leaks, they have very poor warranty and I ended up spending double plus I have to pay for the plumber, they have very poor customer service too. I will never buy this brand of water heater again. This BW I had broke in 2009, 2013 and now its 2017, just within 4 years time this BW leaked and it flooded all over my basement. The same exact problem that I had way back 2013. So to other customers who are planning to buy a new hot water heater I advised you guys not to buy this brand because its just a waste of money, its a crappy product. Thank you all for reading this review and this is an honest review from a concerned person. Thank you to all again.

3 years and 360 days, we had installed a 40 gallon gas water heater and it started leaking from the bottom. Called company who installed it. They came out and told me it is a total tank failure. The water heater is still under warranty but the cost of installation is again on me. I do not want nor will I have another Bradford White in my house. I refuse. Bradford-White will not give me another warranty on their own product and I am afraid to put another in my home. I thought living in Michigan Id buy a Michigan made product. Bad choice and Bradford-White was not my first choice but I could not find a company that carried my first choice. So the kicker is the company that did the install no longer carries Bradford-White, and for a good reason, but they now carry the brand I originally wanted. Ironic. Never again a Bradford-White product.

Failed in less than 1 year in a residential home with only 2 senior citizens using hot water. The mode RE380T6 was supposed to have a 6 year warranty. The only way theyll honor a warranty is for parts exchange only and your plumber has to deal with the paperwork at the distributor. Try calling a plumber and telling him to deal with this and see when hell come. So lets say the parts are $50 and the plumber charges you $200 to do the install. In other words, the warranty is useless and in order to get the water heater fixed timely you have to pay the $250. Ill never buy anything from Bradford again.

Late Sunday evening I notice that we did not have hot water. We check the hot water tank to find our basement was wet and water continued from the hot water tank. I looked on Google for 24 hours and found PK Wadsworth. I called and was told that the Tech would return my call. The Tech, Roberto, returned the call within ten minutes. I discuss my busted hot water heater and we decided that he would come out on Monday morning 8:30 am. Roberto was prompt and pleasant. He discussed the issue we agree replaced the hot water tank. Roberto left and returned with a new hot water tank and Brad. Together they promptly removed the tank. Roberto placed a tarp on the floor and stairs so that this area would not get wet or damaged. We were very pleased with the job and the excellent customer service demonstrated Brad.

We recently had our 2nd Bradford White water heater installed. The old one lasted 20+ years and was still working. We decided it should be replaced before something else happened so it made sense to get another one when the contractor, Service First in Newtown, PA, recommended it. Love that they're American made.

Had a Bradford-white water heater installed on March 9th of 2020. On March 17th, we were closed for covid shutdowns. This water heater never operated correctly and the company is not standing behind it. I would never purchase from this company again!!!

Have only had this gas Bradford White gas water heater since March 1, 2016, and it is already out. No hot water for 2 days now with a household of 6 people. Lee Company who installed it is trying to work me in today to check to see what is wrong & if it is under warranty.

Bradford-White mod# MI40T5LN10 - I must say that after reading previous reviews on BW hot water heater I just stood up and jumped for joy. I have two gas BW heaters and have not had not one issue with them. OH BTW both are 22 yrs old... yep thats correct... the original heaters that came with the house. A few weeks ago the gas company had to shut off gas to do some repairs and they re-lit both. We went on trip and didnt notice before we left but one heater wasnt heating. Today the gas company came back out to re-light. It stayed on. Now we wait and see if it was a faulty fire up the first time or if the thermocouple is out and needs replacement. But, really whatever. 22 yrs... Been happy happy happy!!!

I bought this 40 gal water heater in Feb 2017. Running out of water after 10 minutes shower. Requested a verification with their technician. After verification they say its normal. I had one cascade before. Never missed water in my life. Never buy product from them. Its garbage!

I was upsold this Bradford White (50) Water Heater Model # MI5036FBN, 02/09. The unit just went out, and its still under warranty. The same plumbing company (Yes Plumbing) charges me a service fee ($79) to evaluate it. They determined the water tank is no good, and its under warranty; the warranty replacement fee is $1,000. They have got to be crazy. The purpose of my purchasing this supposedly top of the line water heater recommended by your company with lovely warranty, and now they don’t want to honor it unless I’m paying $1,000. They are crooks. Whether the water heater was a bad unit or not, honor your warranty claims and services agreement. Who pays $1,400 for a unit to have to pay $1,000 for warranty swap out? Companies are supposed to stand behind the product they sell! I will be contacting Bradford White Company after this.

My husband and I have lived in our home for about 14 yrs now. It is a 2 family. We kept one old water heater, but replaced ours when purchasing the home. Needless to say, the old one which I would imagine had to be about 20+ years old is the one that was changed. So we were told by our plumber to purchase a Bradford White. The first one didnt even work, I should have run at that point, and went to another manufacturer. We did get another Bradford White put in for it to only break after 7 years. I called their warranty department to get absolutely nowhere. We paid a lot of money for this product, and honestly if we knew it had the longevity of 7 yrs we could have gotten a cheaper product, or had gone to our local Appliance Home Store. Seriously, if you ever come across this product do not buy it. I believe this manufacturer should have at least helped the customer out perhaps even discount a new one. Now wouldnt that make a lot of sense.... Well nothing folks, nothing. Rest assure we purchased another product from another manufacturer. Also, my plumber is no longer using Bradford White!

We have the 40 gallon Gas Water heater model M44 and it has operated flawlessly for 9 years. Now 3 years past the manufacturers stated warranty of 6 years and we are hearing popping when the heater is on, so we know the time is near to a tank failure. I was surprised to learn that the warranty starts at time of manufacture and not from time of purchase. I find this not to be in my best interest and not a good consumer policy. For that reason alone I will not purchase another B-W water heater.

Installed a 40 gallon gas water heater on 2/27/16. Pilot light keeps failing. Had to install a new gas burner assembly on a unit that is not even 2 months old. Call Bradford White to demand a new water heater as I just paid good money to have a new Bradford White installed. Big mistake using this companys product. Their customer service is rude. Product sucks and they dont stand behind their warranty. I WILL NEVER BUY A BRADFORD WHITE PRODUCT AGAIN. I have also informed all my friends and family to stay away from this Company as they are happy to take your money, but not so willing to back up their product. Just another corporation robbing the people. All scum at Bradford White. Pure scum.

We built our home and went with a leading manufacturer - Bradford White. Today we are replacing it (and NOT with another of the same manufacturer!). The inside container busted, imploded - whatever you want to call it. Seems to me that there are enough people out there with products going bad that were manufactured during the same time period that would cause a recall of Bradford White Hot water heaters. Bad! Very Bad! I didnt select to have an attorney contact me however if there is more people that would generate a greater repercussion to Bradford White - then definitely contact me!

I am going on my fifth water heater! First one installed Model # MI5036EN10 on December 23, 1999. Second water heater installed on December 16, 2003 Model #MI5036FBN, third installed on December 17, 2008, Model #MI5036FBN, fourth water heater installed on November 7, 2012, Model # MI5036FBN and now today May 16, 2016 yet another water heater bad. The same plumber has been replacing these water heaters (under warranty) but I have to pay the installation charges! Really Bradford White something for sure is very wrong here and not listening to us consumers with these issues is terrible consumer relations!! The warranties have gone from 10 year down to a 6 year warranty! Clearly they must see a problem and not fixing the problems!!

Our first water heater (not sure of brand) lasted 16 years. It was replaced by a Bradford White in 2010. 2 years later it leaked from the bottom and was replaced by the plumber that installed it in 2012. Even though it was covered under warranty the plumber charged us $400 to put it in. Now, 6 1/2 years later, it just failed again, leaking water out the bottom. Used a different plumber this time and went with a Rheem. I would not ever put another Bradford White in my home. 24 year old home on its 4th water heater!

ZERO Stars. Like so many others, I have also experienced multiple failures of multiple tanks in a span of just a few years. Might be covered by warranty but youre still stuck without hot water and stuck with large labour invoices for parts and/or entire tank replacements. I can’t see how any of their competitors could be any worse so it can not hurt to take the advice of so many people and avoid Bradford White.

Had my Bradford White 50 gallon gas water heater installed in 2013. Here we are in the middle of August, 2017 and I walk out into my garage this morning to leave for work and find my garage flooded. No, wasnt the pressure relief valve, seems the tank let loose. The temp setting was not all the way up and the tank had been flushed a minimum of four times over the past four years. I cannot believe they were made so cheap that it only last 4 years. Sad! Manufactured: Feb 14, 2013 Warranty Length: Tank 6 years Parts 6 years.

Had replaced the conventional water heater with BW tankless water heater in 2017. In 4 years, there were two major repairs. One was 2 yrs in and the second one was just two weeks ago. Both times the fuse was blown and the control board needed to be replaced. The fan also caused issues and needed to be replaced twice two weeks ago. The first replacement fan failed the second day. Both times we were without hot water for almost a week. The second repair cost me a little under $1,700. Less than two weeks after that second repair, the unit failed again. I have had it with this BW unit and decided to change back to the conventional water heater. I had filed a claim with BW. So far BW has not responded. My advice is to avoid Bradford White tankless water heater.

I had a 14 year old water heater that leaked badly. I had to call an emergency plumber who ONLY had Bradford White water heaters. Same thing for the other plumber I called on Labor Day at night. I should have done a few seconds research and just gone to Home Depot myself to by another brand. The water heater and installation cost $1500. Within TWO YEARS, I came home to find water all over my garage and in my house. I only got a $200 credit from Bradford White. I have a rental house in Los Angeles. The tenant said its not working properly. Had them look and its also a Bradford Water heater only 3 years old. Now its not working properly and appears completely broken. Absolutely outrageous how expensive their heaters are, yet in two cases, they only lasted 2-3 years. This is totally unacceptable. Dont EVER use Bradford White under ANY circumstance. They have very poor ratings!

I am really surprised by all the bad experiences with the Bradford White water heaters I am reading here. We have a 40 gal electric model #m240s6ds2, if I read it right. Its a beautiful model and was installed in 2005 by the owners before us. We purchased this house (built in 1978) in 2006. We have never had a problem with it at all but because the year it was installed, and everyone says most last for 10-12 years, I am thinking at getting a new water heater before this one starts going bad or falls apart (even though it still looks brand new). I certainly dont want to have a big mess on my hands. I am now afraid to get another Bradford White because of what I have been reading here. Was the company sold since 2005… or are the contractors not as good/experienced as they were before. I mean something had to change for these newer units to be so messed up! Or are these complaints only from folks that got gas water heaters? I dont know a friend told me to just get a Rheem from a local Home Depot and forget about it. I have to say I am going to miss this beauty though, its been great for us.

My house came with a Bradford White gas water heater with an electric blower that has a 6 yr warranty. Yesterday the water heater broke and water went all over the basement floor and needs to be replaced. The water heater is 6 yr and 11 months old. This puts it conveniently outside the 6 year warranty. When I called the company I was told sorry, it is out of warranty they (Bradford White Corp) will not do anything. They said water heaters are designed to last 10 years+, industry standard is only 6 yr warranty, and they would do nothing about their products failure. Additionally I was told Since its out of warranty they (Bradford White Corp) wont do anything, but we will sell me a new water heater AT FULL PRICE. I called the plumber who was going to install the new one and told them I did not want a Bradford water heater put back in, and was told b/c of size and space issue with my house Im stuck with getting a Bradford. This post and others Im leaving is to warn any other soon to be water heater buyers NOT to get a Bradford White Water heater b/c they do not stand by their product, have poor customer service, and have products that conveniently break when the warranty is up. If anyone wants to contact me to discuss, you can email me at **. Beware of Bradford White products!

In 2015 we needed a new water heater. Our plumber recommended a Bradford White water heater which we had installed. Since then we have had to have the dip tube, gas burner and gas valve assembly replaced twice because we dont get hot water (it is currently March, 2019). All of this is covered under their warranty but they only supply the parts - we have to pay for our plumber to make a service call and fix the damn thing plus a $50 warranty administration fee that Bradford White charges on warranty claims. Dont do business with companies like this!

Had a new water heater installed in a new house in January 2006. It was a Bradford White 80 gallon electric. It was defective and replaced in February 2008. It is now leaking and will have to be replaced again after only 6 years. The online warranty information says the warranty was out in 2012, 6 years after manufacture.

The top part of the tank leaked and corroded the whole thing. The insulation on the inside was shot with moisture! A very high price for only seven years old! Not happy, we have to buy another one so darn soon!

$1500.00 unit leaking in tank seams 2 months after warranty over, NO HELP offered by company. Purchased for $1500.00 Bradford White Defender 50 gal tank 8/28/2009 Model # M1TW50S6FSX Serial # FG12138580 from Wayne J Pisanchyn Plumbing & Heating Clarks Summit, PA. Unit is leaking 12/2015. Warranty was over 2 MONTHS ago. Warranty dept mgr Amy @ Bradford White corp. offered nothing. She was very robotic and unsympathetic. Amy was very glib and informed me that she was the TEAM LEADER for the warranty dept and no else could help me. The unit was maintained and is leaking in the SEAMS of the tank. It is obviously defective. Both plumber & manufacturer offered nothing substantial. I will have to pay another $1500.00 for another unit. NO DISCOUNT or EXCEPTION in warranty. My previous basic hot water heater lasted 15 yrs +. I will be sharing my Bradford White corp. experience online for any potential consumers to be advised that $1500.00 every 6 yrs is unreasonable for a water heater. Bradford White corp is not interested in happy customers and manufacturing QUALITY products, they are only interested in their bottom line and following their warranty rules to the letter.

This water heater lasted a lot longer than most I have read about 7 years but it cracked and cannot be repaired. We have never had to replace a water heater in such a short time. Not a good brand. Will buy a different.

Six years ago, I purchased and had installed a 50 gallon Bradford White electric hot water heater. After 2 1/2 years it shorted out and caught fire. BW replaced it under warranty. This weekend 3 1/2 years later the tank on the replacement gave out (replacements are not covered by warranties). My instructions to our plumber was to get me a new new one as long as it wasnt a Bradford White.

We had the first heater installed in Aug of 2011...it leaked 8 mo. later and was replaced free of charge. The second heater did better...it lasted 12 mo. then leaked. The third heater did even better by lasting 21 mo. before leaking and flooding my basement. That will be 4 water heaters in 42 mo. I dont know If they will replace this one under warranty but if I need to buy one you can bet your a__ it wont be Bradford White.

My plumber installed a Bradford White water heater, Model No. URG240T6N, on January 29, 2020. It immediately leaked because the factory-installed nipples didnt work. He told me that he had to remove them on every Bradford White water heater he has installed, that it is a problem with the product. I called my plumber when I saw that the water heater was leaking (thank goodness its in the garage) and he came out and removed the factory-installed nipples and the water heater stopped leaking. But, then, the water never came out hot. At the factory recommended setting of Hot, a bath would only be at 88 degrees. I called and said there was something wrong with the water heater. The plumber came and changed out the thermostat. Still no hot water. I called the company, Ferguson in Santa Barbara that he purchased it from. They said there was nothing that they could do. I needed to call Bradford White.I called Bradford White Warranty Dept. and told them that I had a defective water heater. They immediately began arguing with me, telling me that it wasnt the water heater and that I must have faulty plumbing. I told them that the plumbing had been fine in my house, for 12 years, until the new water heater was installed. Then, they told me that it was my plumber. I told them that I had been using my plumber for 25 years and never had a problem with him. I also told them that he had already changed out the thermostat and it still wasnt working right. I also said he had come to my home three times to try to fix it. They told me that I wasnt getting the full story from my plumber and Fergusons. I told them that I had spoken with both of them and that Fergusons had directed me to the warranty dept.I told Bradford White that it was defective and I wanted a new water heater. The woman continued to argue with me. It was THE RUDEST call I have ever had with a company. And, then, she said shed send a factory rep. to check it. I told her that I had taken cool baths/showers for over a week and I wanted it fixed immediately. I asked her for the name of the President of the company because I was going to write a letter. She said she didnt know the name of the President of the Company. I asked her, again, You dont know the name of the President of the company for which you work? and she hung up on me. I know she hung up because she had my number, which I had confirmed at the beginning of the call, and she never called back. Plus, she NEVER sent the rep.I ended up talking with a rep from Bradford White. He told me that he realized I had lost faith in the company and he was going to give me a refund so I could get a new water heater and a different brand. This was over a week ago. Two days after our call, I called him after no word and he back-pedaled on his offer and that they were going to send a factory rep. I told him they had promised me that over a week ago and no one had arrived. To this date, no factory service rep has ever called or arrived.So, now, it is February 19, nearly three weeks, and I am still fighting my water heater issue. I ending up having to call an attorney. I am also filing a complaint with the Consumer Fraud division of the State of California and am going to call our local television station which has a service that tracks down companies who arent upholding business standards. I WILL NEVER DO BUSINESS WITH BRADFORD WHITE COMPANY EVER AGAIN. This is definitely a Buyer Beware Situation and the appropriate state/federal business regulating company should be after the company.

We had A B-W 50 gal. water heater installed when we built our home in 2001. It started leaking and was replaced in July 2013 by another B-W 50 gal. water heater. In Sep 2017, the replacement started leaking. A call to B-W requesting the heater be replaced under warranty was a joke. They wanted me to buy another B-W heater and when they had a chance to inspect mine they would issue a refund. So they will only warrant the heater if you buy another one from them. Why would anyone buy one of their water heaters, when they only last four years? I submitted an email to B-W and they promised to get back to me in 48 hours. Its been over a week now, I dont think its going to happen. Their warranty and their word are worthless. I urge you to avoid their products as I will in the future.

I am asking everyone that has a problem with Bradford White products to call the distributor where you purchased it from and let them know that you are unsatisfied with the product and customer service. The first water heater first leaked within three years and needed to be replaced and the second needs a new gas control valve and is just out of warranty. After many hours of complaining to Bradford White about their inferior products, they just hid behind the warranty and denied my claim. Amy told me that they gave great customer service because the first CRAPPY water heater replacement was free. But that free water heater cost me $900 to install and the new one will be over $600 to repair. They have obviously dealt with many warranty issues and complaints before and if they actually honored their warranties THEY WOULD BE OUT OF BUSINESS. So Sad!!!

Had a top of the line Bradford White high efficiency propane water heater installed in our new construction home in 2006. Model M1TW505S6FSX. Within 2 years we had a huge water leak, our installer came and replaced it and said it had an internal crack. Today, now 2014, water heater is spraying water out from the top. Warranty starts from original install, even though it was a faulty product. No assistance offered from company. Spent too much $$ on this water heater for these problems.

Dont purchase a Bradford White! Initially I was thinking buy American. What a mistake! Our 50 gal. BW with a 10 year warranty self destructed just short of four years with a catastrophic failure! The water tank cracked. Hot water began spraying out of the pressure relief valve connection then pouring out of the base. My past experience has been that water heaters begin with a drip under the tank indicating its time for replacement. Our Bradford White just let go creating an instant flood. With 6 years of existing warranty remaining I found the customer service dept to be useless especially when you need a new hot water heater immediately. If you are considering a Bradford White my recommendation is STAY CLEAR of this brand.

I bought a new B. White tank, and gas flow valve, which were defective within 1 month of purchase. B White is trying to charge me $450.00 repairs to replace gas valve.

Bought a Bradford White water heater from MEWS in Athens, Alabama September of 2009. Less than four months out of warranty unit began spraying water. Appears to be bad weld on top of unit. No help offered. Will not buy another one made by Bradford White.

My Bradford White water heater is going on 20 years. As a former plumbing associate at your local big box, I knew about and performed maintenance on my own tank. After reading many of these reviews, it appears that repairs are being made willy nilly by people who dont have the service manual and are just replacing parts randomly. BW has an excellent service manual that an informed service tech/plumber or advanced homeowner can follow along and make systematic diagnoses based on methodical testing. It sounds like that was not done in many cases. So before you threaten with a lawyer, get an informed plumber to do this testing. Some complaints appear to have been poor wiring on the part of the installer, not the companys fault. Based on my experience, I would buy another BW and I do not own stock or know the VP of sales or have any other connection other than having experience working on my own unit.

Purchased Bradford White 5years - 358 days ago, model m265r6ds-1ncww. Install and all repairs done by licensed plumbers. Its an electric water heater. Actually service life has been semi OK since we live in an area with very hard water and water treatment depends on regularly supplying expensive salt to conditioning unit. We are on well water. So I recognize it can cause some build issues over time.However contractor quality unit installed when I built house in 1994 lasted 14 years and was only replaced due to heating unit and wifes desire for larger capacity heater. So six years for the Bradford White seems like a short life for heating element and thermostat set (comes as two t-stat set). When it went out 3 days ago I called plumber this morning after original calls went unanswered by first plumbing co. This plumber was able to arrive today and quickly found the issue. Wed had a short period of very hot water followed by the failure of the heating element so he suspected faulty t-stat set. $230 later it was fixed and I asked him about warranty from Bradford White. He basically told me I could pursue it but he felt they wouldnt pay anything and he didnt have time to take my failed parts to the wholesaler which is what BWs warranty policy requires. I emailed and phoned BW and was basically told the plumber would have to take the parts to the wholesaler. Well, he isnt going to take his $100/hr. time and truck to get me an adjustment for parts that cost about $50 and I dont blame him. I told the BW people that and got the old story about well thats the policy. After some further exchange they said I could call the plumber and find out who he got the BW parts from and then I could call BW back and let them know....At that point I cut the conversation off as it was clear they werent going to do squat unless I jumped through all their hoops which are well designed to foil any attempt to get satisfaction under warranty.In summary, they won because it simply wasnt worth my time to jump through all their obfuscating hoops to get a warranty claim paid. Of course they dont cover any of the expensive part...the labor of replacement. They act like it was my fault, their part went bad before the warranty expired so I should bear the cost of labor for replacement. What fricken planet do these people live on?? Based on comparison with original heater, I would rate the BW product below average and their warranty as the worst Ive ever seen. The wholesaler for this area, Western States, gets such bad reviews I didnt ever bother to contact them as people with much worse problems are getting nowhere or worse screwed by BWs process. NEVER AGAIN BRADFORD WHITE! Just tell the truth that you will fight warranty claims with every ounce of effort you can muster. What goes around comes around. Below average product in my experience and non existent warranty even though they claim to have one.

These are garbage. Ours leaked flooding our basement and they will not replace under warranty. Stay away from this companys products, the tank was not even 4 yrs. old.

Our plumber installed a new Bradford White water heater in our new house. Two months later, it started making a very loud buzzing/rattling noise. And then it started spilling water into the tray below, eventually flooding our laundry room. BW replaced the faulty heater, but they refused to pay for the reinstallation. So I ended up paying ~$600 to install the same water heater twice in about 3 months. My understanding is that their competitors have better warranties for when things go wrong. Would *not* recommend buying a BW heater.

I called a plumbing company to look at my Bradford White water heater which is only a little less than 3 years old. He told me to call and have the replacement part sent to me under the warranty. I called the company/warranty department and was told that as the home owner I am not allowed to order the part, only the contractor who worked on the unit! Ridiculous!! Why wouldnt the homeowner be able to order the control unit as the contractor requested I do so??? I am so upset as I havent had hot water for days.

I have been installing Bradford White water heaters for over 18 years. They’re by far the best tank type water heater for your money. I’ve also installed all the other top brands like reem and AO Smith. They’re decent as well but Bradford’s in my opinion are the best. Most Bradford whites that I replace are near 20 years old and being replaced as a cautionary reason rather than leaking. I’m no Bradford rep but I see some negative reviews and felt I needed to speak up on their exceptionally higher quality product. As far as someone saying “their pilot kept going out”. That’s most likely and air flow issue or condition of the surroundings. Because I’ve had AO Smith and reems do that same thing from lack of combustible air. Keep in mind your newer heater has more safety features that may require more air flow than your older, not as safe heater. That’s why “you’ve never had that problem with the old heater”. Take it from a pro. Bradford is the best tank type water heater on the market.

I bought a Bradford White water heater in 2010 and today the control module and pilot light are not working. I call to get it fixed and found out it is just out of warranty and is going to cost me about half of a new one to get fixed. This is the second one I have got from them and the first went out in 2 years and they go off the first unit on warranty not the new one. I have to say way to back your product up.

Had 2 - 40 gals twin water heaters in attic on 2 story house. Both eventually started leaking from the thermostats. Took both of the thermostats out of tanks and found that the plastic covering both probes had split and it is where the water came back thru the thermostat housing and leaked thru my ceiling down to the first floor. Obviously a defective water heater assembly and thermostat from Honeywell.

I purchased a new home not to deal with a broken hot water heater. I called Mike ** at Bradford and was told he was in a meeting (surprising). And we all know that he called me back, NOT. My house is two years old and my hot water heater broke. I needed to call for service and the service man called Bradford. My hot water heater wouldnt light. Bradford told the service man to replace the GAS VALUE and the PILOT ASSEMBLY. REALLY I think that Bradford White should reimburse me the $450.00 it costed me to repair the crap.Hard to believe that a house that only has two people living in it, could possible use the Hot Water Heater that much to break the gas assembly and pilot in two years. In all honest I cant ever remember my water heater breaking any gas parts. Just remember the parts might be under warranty but the labor is expensive. DONT BUY THIS PRODUCT. EVEN THE COMPANY DOESNT CARE ENOUGH TO RETURN A PHONE CALL.

Purchased and installed a Bradford White water heater on 12/3/2020 and found out on 1/11/2021 (had to call a plumber) that we had a bad part (T&P valve), the plumber purchased a new valve and installed it for $350. When I contacted the Bradford White warranty department I found out (like other reviews stated) they will not deal with the actual consumer who paid all original costs plus repair cost, they will only deal with the contracted plumber through the supplier (Ferguson, as an example). So I am out $350 for something that should have been covered by Bradford White, this is not right!

Got a 10 year warranty water heater. 3 years then fail. Company is like pay a plumber we appove of to convince us it was our failure and we will provide a free replacement part 2 weeks after the failure. You are okay waiting 2 weeks for hot water and trust us to decide on the failure right? I mean just because we dont answer our phone and you have to wait 20 minutes doesnt mean we are not honest? Cmon its just normal not to tell you the specific details of our warranty.

I had to replace my water heater @ 4 years ago (that one had served me well for 14 years, never an issue) and the company I was dealing with only used Bradford White which I had never heard of before. Well it failed after only 4 years in September of this year. I was shocked and disgusted. I had paid extra for a 12 year warranty and with them based in Michigan I was lulled into thinking I was purchasing a quality product. The original company replaced the water heater which I grudgingly consented to because they said the only way the warranty would be honored would be to get another Bradford White. However I had to pay the labor cost of $330 plus the cleanup I endured is priceless in my hours and effort. Timing was atrocious as well (was to leave on a trip that week so that was a negative shadow) so all in all an awful experience and huge disappointment! The installer found no cause except that the Bradford White water heater of only 4 years was defective! I thought innocently that when Bradford White was aware of this they would compensate me for the labor costs. I called in October and got a front line employee who told me, “Well it does not work that way, meaning I should be happy that it was replaced. I said, “well what about this concept, that you produce a quality product that will last longer than 4 years. I would have been happier with that. Now my warranty does not revert back to 12 years, it is only 8 with the deduction of the 4 years. I kept going up the chain and ended up speaking with Dustin Bowerman who is the CEO. Initially he seemed nice and concerned and had me send photos, personal info, model/serial #s but then responded back that they do not want to set a precedent. The water heater failing was bad enough but to waste my time with the false hope that they would offer some compensation was I thought especially cruel. He stated that they are an Employee Owned Business which based on my personal experience they are #1 certainly not the Customer so stay away. Go with a cheaper product and if there is failure you are not as committed financially! Here was my response to Mr. Bowerman but never got one word back which was not surprising.I have no confidence in your product after my one and it remains to be seen negative experience. I went out of my way to give you and your company the opportunity to turn the awful and unexpected experience into a fading memory which would not dictate my future purchasing choices but you have failed terribly. I would have appreciated you not wasting anymore of my time truly when we spoke Dustin if you planned on using the dont want to set a precedent rule. I sent you a lot of personal information so very form to say the least. No wonder I am in the minority and price is the primary focus because there is no loyalty in either direction so thank you Dustin for creating my present and future cynicism on how employee run businesses do business! The employees are first and foremost number one and the customer is expendable as well as the quality controls to produce a reliable and sound product.. Shameful but I cannot dictate your conscience, only you can. Thank you for stepping upon my kindness so now you are in the minority.”Never heard back from Mr. Dustin Bowerman and it has been a month so if I had to do all over again I would have Run from Bradford White! Unfortunately this USA company does not inspire or contribute to confidence in their product nor customer service.

Our Bradford White water heater Model MI5036FBN failed and began leaking. We awakened to water dripping from the ceiling in our dining room. Fortunately we caught it early. Our unit was manufactured in 2011. Ironically, our home warranty does not cover items that are still covered under manufacturers warranty, and Bradford White does not apparently cover installation, so our cost is $1,100.

Our trusted installers, Snell & Son Heating and Air Conditioning, said this is the only brand they install and recommended it. It never quite worked right providing warm (not hot water) after 5 minutes of showering. The valve broke and cost us $689 to replace, 6 months after the warranty expired. Including labor, the charge was going to be $915. The new valve WV8840A1001 only has a 1-year warranty. We made a mistake installing this heater and increased that mistake by trying to fix it.

My home is only 2 yrs old and Im having to replace my 40 gallons gas water heater, REALLY? From reading the reviews it seems like we all have something in common. We purchased a piece of garbage! Apparently it has been leaking for some time now but by the grace of God the drip pan has contained the water and theres no water damage (unfortunately the unit is upstairs). Its still under warranty but I really would like to install a better brand. Ive contacted the Plumbers that installed the water heater though the Builders and theyre going to replace it but Ill have to foot out the labor which is $350. Buyer beware! Complaints have been made since the early 2000s and this company has yet to better the quality of their product.

Bradford White hot water heater model #mi403s6fbn - This is the second brand new BW gas hot water heater installed in less than one month......... first one only produced lukewarm water. Called service man and he found the thermostat was defective, installed new one. Had hot water for half of the next day, called service back. They checked everything, moved water temp to very hot... nothing changed. BW accepted the tank back and presented us with another new one... installed last week and once again we had hot water for a day maybe two and now it is back to lukewarm again even though I pushed the temp up as far as it will go......... Service person says I need to call a plumber now which is going to mean more money... Shouldnt the gas company that installed it stand behind it?

My tank quit producing hot water. I called a plumber who replaced the valve. Two weeks later, the tank has no hot water. Plumber returned and replaced the valve again. Third time around, the plumber assured me he replaced Bradford White tanks and that they would authorize it; they were an excellent tank. This is not true. They refused. I contacted Bradford White personally and Amy ** at BW sent out a BW-certified plumber who told me my problem was a little plastic piece that had been broken - wrong. Three days later, I have no water. BW was contacted again; plumber returned to inform me that he missed that my tank was installed incorrectly and that my tank is ruined and I will need a new one. Apparently (although the warranty book DOES NOT SHOW ANY SUCH THING), I should have an expansion tank converter placed on it. Bradford White says this is a plumber problem and I am out of luck. I will not be replacing this tank with a BW and have turned the matter over to my attorney.

I have had a great experience with Bradford White. Weve had two Bradford White water heaters in our home and have been very satisfied with them. The first one lasted almost 16 years before it went and the current one is 19 years going on 20 years old with zero issues! Great quality products from an American company!

In July, we replaced our 16yr old hot water heater with a Bradford White hot water heater. I know regulations have changed, and this was maybe one of the first models, so we tried to give the benefit of the doubt when it started leaking 4 months later. So, we called the installer, who promptly replaced it with another Bradford White Defender hot water heater. It has been 3 days, count them, 3 days, and it is leaking already. What is wrong with this product???

My Bradford White 50 gallon water heater sprung a leak and flooded my basement in August of 2016. It had only lasted 14 months, it was installed in June of 2015, Bradford White gave me a new water heater, but I had to pay a plumber 300 dollars to remove the leaking unit and install the new unit. I was stuck with cleaning up the mess in the basement too. I called the corporate offices on three separate occasions and spoke to someone in consumer affairs. I was promised each time that they would look into the matter and return my call. As of October 2017 I still havent heard from them, I believe I should be reimbursed for the labor cost, a water heater that breaks down in 14 months is a joke, they obviously sell junk and dont believe in customer service. Never again will I deal with Bradford White!