Units are made in Mexico and are poorly tested, made and stood behind by Frigidaire who warranties this 23 sq ft stainless unit for 1 year. You can get an extended 3 year warranty called a Platinum star warranty as an option. Little faith it might last one year as we see it. Numerous complaints are on the web primarily centering around the a ice maker. We are on # 3 ice maker in 6 years since purchase. Customer service in Ga. was a TOTAL waste of time and we were advised no recalls or bulletins had been issued on any model. Wished you could have heard their lack of concern. We guess after waiting over 30 min. for an agent, most people would have bailed on the call and we called first thing in the morning. Keeps the complaints down if you cant wait an hour to get help. In addition to the ice maker, we now have a ce code alert on the front led panel and no lights in the unit. After shelling out 3 service calls for this fine work of refrigeration- this will be our last, The repair is scheduled in 12 hours and it will be sold.We called our place of purchase Goedekers in St. Louis and discussed our displeasure to the owner whose sales people pitched this as a great deal for $3500 in 2000. The sales people placed it in the category of Sub Zero, Wolf, and Viking. Goedekers were asked today to have the local or regional rep. contact us but they doubted we would hear from them so now we are warning all consumers.We are on city water and when the unit was installed-GOEDEKERS ran the water line. To replace it if that contributes to our issues- the current repair people now say I need an additional plumber charge to re-install it. More charges to remedy a piece of crap that had little testing on it before it was placed in the market place. Craigs list will be seeing this soon- we pity the buyer but will just say we are going with another brand and this runs fine now. It is true Electrolux sucks - in vacuums and now refrigerators. DO NOT BUY ANY MODEL OR YOU WILL SUFFER BADLY. Our model is: EW23CS65GS1. You have been warned.

I was assisting my sister who had an Electrolux refrigerator that was leaking water at the bottom, in the front. After following the common troubleshooting for this kind of problem, I found that the drain trough was clogged with ice, preventing water from going through the drain tube into the drain pan. To get to the drain trough, I had to take most of the freezer apart-removing the ice maker, removing the housing containing the auger motor and dispenser solenoid, and removing two long metal covers held together by several screws.Whoever designed this flunked out of engineering school. Just to get to the light bulb, you have to remove the ice maker and the housing with the auger motor. What happened to just placing the light bulb socket on the ceiling, as is done with other refrigerator models? Im fairly handy with mechanical work, Ive built my own computers. This model is set up to make the average user have to call a service tech for the simplest repairs. Stay away from Electrolux, the design is just terrible.

I bought this refrigerator model E127BS16J56 serial # 4A23619843 in 2013 in great anticipation of have a beautiful stainless steel refrigerator in my kitchen. Stainless steel is a bit more expensive but as a consumer you spend the extra money for its beauty that it adds to your kitchen. Ive noticed that around the stainless steel the grey plastic trims have begun to split and crack for no reason. The refrigerator is in our kitchen and does not get a lot of wear and tear, its just my husband and myself. I called Electrolux and spoke to customer service, told them the refrigerator was practically new and the cracking and chipping of the plastic trim took away from the beauty of my stainless steel refrigerator and asked them how to fix it. I was told the only way to repair the plastic trims on the freezer drawer or the French door refrigerator was to replace the door panels. They would send them to me at a 10 % discount. What!So Im supposed to order new doors at my expense of 500 per door and get a 10% discount if I purchase the doors from them and they wont charge me shipping. This was not acceptable so I called back and asked to speak to a customer service manager. I told her my story and she read through my previous complaint and offered me a 30% discount. This was at least an attempt to assist me but honestly, my refrigerator is 3 years old and all the plastic trims deteriorating and breaking off (obviously a product defect) and to solve the problem Im supposed to purchase all new doors and invest almost 1000 dollars and then pay a mechanic to put them on! Really! I want to fight this Id rather spend 1000 dollars on a lawyer and live with the chipped broken plastic doors. Im disappointed I really thought they would stand behind their product and help me, but the resolution they offered is unsatisfactory! Im going to continue to call and complain, hope springs eternal.

Purchase a refrigerator less than 30 days ago to find it never worked right after 2 days. Home Depot has refused to take it back as it was over their 48 hour window. Frigidaire has taken nearly a month to repair it and there is still no ETA. It continues to run fighting to keep cool and fear the electric bill will be significantly higher.

Our LG top of the line troublesome fridge of 5 years died leaking water on our wood floor. LG does not stand for Lucky Goldstar or Lifes Good; in my dictionary it stands for Lousy Garbage! Enough about that. We were now in a lurch for a new fridge without having the time to thoroughly research our purchase. Instead of going to a chain store that sells appliances (have you ever attempted to contact a salesman at Sears? Its a joke!) we decided this time to go with an independent appliance store. Initially we may have paid a little more, but what we received in service was priceless! Since we were less than a week away from Thanksgiving the owner bent over backward to deliver within a couple of days and the installation was professional, clean and non-damaging to any of our belongings.We went with an Electrolux counter depth model with the freezer on the bottom. We were impressed with the features and based upon that my husband wanted the deluxe model which had a special drawer for ice cream so that it is not rock hard when you try to spoon it our of the container. After it arrived I looked at ratings for this model and they were horrific. I felt my heart sink to the bottom of my feet, especially after the amount of money we spent. I didnt tell my husband right away for obvious reasons and decided to let time pass to see what transpired.Three months have passed without a single issue. It is a pleasure to have in our kitchen. The produce doesnt freeze, we have loads of room inside because of the design and we have loads of ice, a problem with counter depth french door fridges and one common complaint about the Electrolux. The ice dispenser on the door is great-small cubes just the right size for a glass or crushed if desired. The cubes actually come out when the lever is depressed (non existent with the LG) and water doesnt drip after dispensing water. The ice maker in the freezer is ingenious! Now I dont have to listen to the ribbing from my daughters about the stingy ice maker. All in all, I think that we made a wise purchase, and well worth the money.

Please steer away from this pricey fridge model-Electrolux Icon Model E23BC78ips. Since they delivered it had three doors replaced because of dents from manufacturing... I should had returned it since day one. Now the ice maker its not working and in the back of the fridge has is a big patch of corrosion (complete stainless steel fridge) at a cost of $3,699.96. When called customer service today, they told me that if I looked at the manual I would be aware that its not covered after a year. So basically its a disposable fridge with a high price tag with poor customer service...

Purchase Electrolux French door refrigerator 3 years ago and have had nothing but problems on mostly all of the parts of the refrigerator. Have had computer panel replaced 2 times, the rubber sealing around the freezer door 3 times, the LED light 1 time, the compressor 1 time. These required multiple service calls using our extended warranty purchase approx $200+ per year. After 3 years of paying for the extended warranty I have decided to purchase a LG and hope for a better experience.Due to the multiple issues I thought they would have just replaced the refrigerator with a new one but was told they would have to have 3 repairs on the same part within a year in order to give me a new refrigerator. THE COMPRESSOR GOING OUT was my last straw. I will not purchase more coverage for 2019. DO NOT BUY. BOTTOM MOUNT REFRIDGE - ESA - Full Coverage. Term: 1 YEAR. Brand: ELECTROLUX. Model Number: EI23BC30KW. Serial Number: 4A42517637. Effective Date of Plan: 01/01/2019. Expiration Date of Plan: 12/31/2019.

We bought a side by side refrigerator in the summer of 2012. Upon delivery and install the ice maker was spewing out ice - crushed and regular ice all over my kitchen floor. We had to call a service person in to fix the problem. We had to call back a week or so later to have the machine fixed again for the same problem. At this time we realized we may have bought a lemon and added an extended warranty. I called for a part that had broken inside of the door at which time Electrolux said that they did not supply a warranty for that item. I read that they use refurbished parts also to repair their appliances. Someone should have told me this or I wouldnt have bought the warranty. The service call last year was just under $100.00 which I refused to pay since we had just bought it.I requested a refund from my extended warranty that went into effect August 7, 2013. I paid $185.90 and will only get $122.74 minus the $18.59 administer fees bringing the total refund to $104.14. This is crazy! I wish I had done research on this product, but didnt have the time. I will go to Lowes and let the service reps. know that this is a lousy brand and dont recommend it to their clients as well as writing a complaint on Lowes website.

Ordered a new fridge freezer from Electrolux and expected delivery tomorrow. Unfortunately they have invoiced my supplier and lost my fridge so no new fridge freezer tomorrow! I telephoned Electrolux customer services... and waited... and waited... and waited. After over 10 minutes I decided too many people must be complaining about their dreadful service so I gave up, hung up and phoned my supplier to cancel. I have now ordered a fridge freezer from an alternative supplier... Electrolux? Never again!!

Have owned an Electrolux refrigerator for 7 years. In that time we have had 4 major problems with it. The latest is apparently a short in the controlling board. We lost hundreds of dollars worth of food on Thanksgiving. Ive decided not to put anymore repair money into this appliance. Worst appliance purchase ever. Time for a new brand.

I do not recommend at all buying from this company. My fridge Doesnt last more than 3 months. Water leakage, rusty and rude customer service people to deal with and no refund or exchange on my product. Im left with nothing.

OMG!! I cannot believe that I bought a brand new refrigerator and after 5 hours I was told I needed a new one. Customer service was absolutely useless, they couldnt care less. Told me I needed a new piece of CRAP. FFHB2740PS6A. Made in Mexico.

3 yr old frostfree freezer started frosting up after 2 yrs. Read the reviews before making the purchase of stand alone fridge and freezer. Both are stainless steel and quite beautiful. This product has proved to be unreliable and I should have heeded the warnings in the reviews. Despite their beauty, I would not advise purchasing this brand.

In April of 2015 we purchased a new home from a builder. The builder had Electrolux appliances installed so we went with what they had not knowing what a nightmare that would be! The first visit from a repair company happened within 60 days of being in our home. They ended up removing the refrigerator and giving us a new one because the fridge had a bent frame! The second refrigerator is still in our home and I have had to call and have 2 more service calls. Now, we are dealing with an ice maker that isnt working properly so we have ice building up on the back wall of our refrigerator which pushes the drawers out of their slides. We are now waiting for parts that are on backorder so our repair can be done. No worries, I can keep chipping ice off of the back of my brand new fridge!When you call Electrolux for a repair you end up speaking to people who never give you the same information about how or when the service appointment will happen. Their customer service is a mess and the real joke is that they ask you when you are finished setting up another appointment if you would like to take a survey to tell them how they are doing! Ha! Electrolux products, service and service providers stink and as a company they should be ashamed of themselves for making such crap products and charging so much for them! Do yourself a favor and look elsewhere for appliances. I mean really, how many days do you want to sit home from 8am-1pm or 1pm to 5pm waiting for repair work to be done? Lifes too short for that!

Whoa -- either in 1970 or 1971, my parents purchased a Gibson freezer. Within in the last 2 years - yep last 2 yrs - we decided to replace the working Gibson. It was still working and never broke down once. But of course, it used way too much electricity and we didnt want to take a chance with a freezer full of food. Went to Lowes and purchased an Electrolux (tag inside of freezer) but says Frigidaire on the outside. Of course, yesterday it died and ruined a full freezer. It just floors me that a freezer thats almost 45 years would still be working and the new freezer that is ** 2 years old took a crap - OF COURSE -- ITS OUT OF WARRANTY!!! WILL NEVER AGAIN EVEN WASTE MY TIME LOOKING AT ELECTROLUX/FRIGIDAIRE.Updated on 07/07/2017: Within a couple of days I received an email back from Electrolux. - blah blah blah -. Yes, they said they were concerned and asked for more information regarding the repair. Explained, repair person was coming Sat. - he came - found what was wrong, said he would order the part and come back to install it. I emailed Electrolux again & explained it was a control of some kind. Never did they let me know NOT to pay the repair person ---- well let me know if you know of a company that will be willing to fix an appliance and then WAIT for payment. After the repair was completed, I emailed back and gave the additional information, & asked where I could mail the invoice since we paid for the repair. HAVE NOT HEARD A WORD SINCE. I do understand no company will pay for any food that was ruined or labor.

Since we have had this refrigerator we have had nothing but problems. The ice cube maker wasnt working and had to have it looked at. It worked for a short time, and we dont get ice out of this overpriced refrigerator. Now as of today it is just not working, freezer and refrigerator. I wish I could just sue these people for the good money that we spent on this no good product.

It was absolutely horrible. I will never buy another Electrolux product and I will never recommend or suggest them to a client to buy their product. I purchased a French door Electrolux fridge at the hefty price of $3,700. The ice maker never worked and after numerous visits and parts ordering over the next 2 months, it was discovered that the inside was dented to the point that the electronic parts that had failed could not be replaced. The appliance company replaced it with a new Electrolux. Four months later, the ice maker stopped producing ice and water started leaking onto the floor from the water dispenser. Two months later, after 4 visits by the appliance company service department, a gasket left of the fridge seemed to be the culprit.I ordered that rubber gasket and 3 weeks later, it showed up. The appliance company came out to replace it but its the wrong gasket. That was 4 weeks ago. I just got a call from them and the correct replacement gasket will be delivered within 5 days. Now, we are going on more than 4 weeks to get that rubber gasket and who knows if its the right one. Thats almost 2 months total waiting for the correct gasket! Im stunned that Electrolux is still in business with this kind of incompetency and bad manufacturing practices.

Hi, double door refrigerator suddenly stopped cooling. I called customer care, they visited several weeks later. Without much checking they refilled the gas. It worked for a while, again repeated the same process, refilled for second time, after a while it didnt work again. Now if I call customer care they are not coming to repair, closing the complaint saying that I was not reachable which is not correct. I feel cheated and purchased the product from wrong brand. Never ever buy anything from electrolux.

The refrigerator stopped cooling. I registered a complaint (ref no PTNA 2210110036, dated 8 Oct 2011). The delay in attending to the complaint resulted in leakage of oil. I was later advised to get the compressor changed as oil change cannot be done. Even after compressor change, the refrigerator was not working and was taken to ASC and returned the unit with drilling in the back to do the work.How and with whose permission the drilling is being done? Is this the standard of repairing the refrigerator? Why should I go for legal proceeding against Electrolux under Indian Penal Court Section 420, 120B?

Electrolux has sent out their repair service 8+ times. Each time the service tech. calls in to Electrolux support to find out what to do. They are unable to get below 40F. Lots of spoiled food. Have to be there each time, 4 hour window. Have to empty out fridge each time. Now Electrolux is sending a different service company and replacing parts the other service co. already replaced. They are coming for 2nd time. The customer service contacts at Electrolux are unhelpful and will not give me someone to talk to who can actually do something.

We bought a Frigidaire refrigerator back in June, 2018. In August 1st, the refrigerator started to act up and stop making any ice or throwing any water. Since it is still under the first year warranty covered by the company, I called Electrolux to have this issue fixed. They have sent five repairs technician from two different service companies to fix this issue and have not fix this yet. Every time a new technician comes to diagnose it, they have to order a part. They have replaced so many parts and still not fixed yet. After three months waiting for technicians and parts to come, I request Electrolux to replace the unit and they rejected the request. They told me that they cant replace it until a technician tells them its non-fixable (the technician will never tell them its non-fixable because hes making money every time he comes to diagnose/repair it). In the meantime, we cant use our product after we paid so much. Electrolux does not stand up for their products, they will have you on and on until you give up and suck it up or until the warranty expires so the problem can be on you.

This refrigerator is great, there are just some things that need to be changed about it. We have to turn the ice machine on the door, off, because it drips and settles in the holder. When we go to open the door the melted ice will spill everywhere.

When I first bought the side by side Frigidaire Fridge, upon delivery the delivery guys dropped it, and broke the leveler. I called Home Depot, I wanted a replacement so that I wouldnt have problems later on, they would not replace it because I didnt call within 48 hrs, I missed it by 2 hrs. They did repair it. 11 months later it stopped cooling. I called HD, they scheduled a tech from a local company to come out to service it, two weeks go by and have not heard anything. I call HD and ask when they were going to come out, HD gives me the number to call the service co. I call, they said they cant get out for another week, OK fine. On the night before they were to come, they call me said it would be another week. They said they were really busy and couldnt come out to even see what was wrong with it and didnt know when they could. My guess is that warranty work is not a priority. I called HD, and asked if there was someone else who could service, they set up another company. Another week goes by, I hear nothing, I call HD, they give me the companys phone number and told me to call, they tell me I should be getting a call by the end of the day. However they will give me the number in case they dont. I asked if they had all the information or if I need a reference number for them? They said, No, I spoke to them and it is all set, they know all about it and they assured me they will take care of you. They didnt call, I call them the next day. I said to the owner, You should have been contacted by HD, they said that they gave you all the information about what needs to be done, he says, About what? I said, My fridge, Yeah I got a call but Im not doing it, I wont do any warranty work for Electrolux, they owe me money, he went on cursing, cursing and cursing at Electrolux that I had to cut him off and hang up. I call HD again, I say, I thought this was all set up with this company, also why they would Electrolux use a company who wont do warranty work and bad mouths them? They really need to find dealers who will support them. I would be embarrassed to send a customer to a company like that. HD looks up another company, another company and asked me to call them, I say, Wait a minute, first of all you wouldnt even know that the fridge is getting repaired, you call the service companies however you dont follow-up to see if it was actually fixed and that Im satisfied, I dont get that? Im the one that has to call you to tell you that Im having issues, you are relying on your customers to tell you. They said they would call the 3rd company. A week later, I call HD, no one has contacted me, they call the service company, and call me back, they tell me I should be getting a call by the end of the day. However they will give me their number in case they dont. I call them the next day, they said they would come out in two days, and they do. They determine it is a line leak, they said they dont do leak repairs. Im now 2 months into this with no fridge and $450.00 of spoiled food. I call HD, they said they would call Electrolux. Another week goes by, I call HD, they tell me that they are trying to get it replaced but Electrolux has to approve it. Another week goes by, HD calls me, Electrolux approved replacement because they couldnt get it fixed, we have to wait for the paperwork. Another week goes by, I get a call from Electrolux, they asked where I bought it, I ask why they needed that and said Home Depot, he said, Because we go back to the same company who you bought it from. Im thinking, you should have already known this, you have been talking to them and approved it. 2 more weeks go by, I dont hear anything, I call HD to see when it is going to be delivered, they have nothing in their system, they have to call me back, two days later I call HD, still cant find me in their system, HD conference calls Electrolux, Electrolux said they ordered it through Lowes because HD doesnt keep them in stock. Electrolux said I should have received a call by now from Lowes, Im sure they will call you in the next day. Another week goes by, I get a voicemail from Lowes, they want me to provide a receipt, they dont have it in stock it has to be special ordered. I call the Electrolux Corporate Supervisor who I had been talking to up until this time. Her voice mail kicks in, she is on vacation and leaves a phone number and message and to ask for a supervisor at that number. Im 3 months into this. I call the number and I told the Electrolux Rep on the phone I wanted to talk to the supervisor, she said, Ok, but first I need to update our system then I will transfer you, she ask me if it was a side by side, I said yes, she then said that, Lowes should be in contact with you, have they contacted you, I said, I wanted to talk to a supervisor, she went on and told me I need to call Lowes and that they will get it delivered. I asked for her supervisor again, she said, Sir Im telling you what you need to do, (Isnt it great when they TELL you what you need to do, instead of doing it for you).I said, You dont know the story, I already made contact with Lowes and it has all changed, thats why I want to talk to your supervisor, in fact I was told to talk to your supervisor, get me your supervisor, she said that it might take a minute, I said, I have been waiting for 3 months, whats another minute to me, let me talk to your supervisor, Ok sir one minute, she transfers me, the supervisor comes on, I tell her the story, (It is also noted in their system). She could care less, I said, I have been without a refrigerator for 3 months, how much time should a person have to wait? She immediately replied, in a condescending tone, Well I had to wait for things too, I asked her, What does that have to do with me? She said, Well sir, Im just saying... I respond, I could care less. I need a fridge. I said, Lowes wants a receipt before replacing the fridge, she said Yes, they need that.I said, They want a HD receipt? Yes they can request that, I explain that I bought it online and I didnt have it, she said, You have to have it to get a replacement. I said, You guys (Electrolux) already approved a replacement, you called Lowes and gave them a PO? She said it was out of her hands and that it was up to Lowes, You need to call Lowes. Throughout the call her tone was very condescending, as if she didnt want to help. I then asked for her supervisor, she said O.K. However if I wanted her to she would call Lowes while I was on the phone, I said, What is that going to do if you are telling me I have to have a receipt for them to have them order it through you? I asked for her supervisor again, she transfers me to a supervisor who I had already been working with, the one on vacation whose message said to call her. Why transfer a person when the person isnt in? This is just a small, very small account of what it takes before you get a replacement or even an answer. I still dont have a replacement, I have made numerous calls, promises broken, my father has even called. Im not even sure if proper training would be beneficial? Based on the fridge being a special order, best estimate to receive the replacement is 4 months. Thats if they dont need a receipt. And keep in mind, HD and Electrolux both have in their systems the broken fridges serial, model number and the date which it was purchased. Furthermore Electrolux Corporate has already approved a replacement and has given Lowes a P.O. number. One last thing, they want to charge me to Haul their broken refrigerator away. UPDATE 4/18:Another week goes by, Lowes tells me they are having a difficult time getting the correct information from Electrolux. I call Electrolux and talk to a different Corp. supervisor, someone in their “Escalation” department, she states that they should not have set this up with Lowes since I didn’t buy it from Lowes and now must go back to Home Depot. However they are also trying to find another retail store to take care of it? She said that my original supervisor I had worked with will call me the following Monday to update me. I get the call on Monday afternoon, the original Corp supervisor tells me that the replacement should never have been processed through Lowes, and that she has idea why it was given to Lowes. I told her that she new I bought it from HD and that I even questioned her on why they would use Lowes? She didn’t know, she said that replacement will be coming from a third party, A third party I asked, so its not coming from HD? She said it looks like its coming from one of our warehouses and we just need to find a delivery company? She said she would contact me once they have it ready to be delivered. Very close to 4 months now from when I first called. My question to Electrolux is this? How long should their customers have to wait to be taken care of, 10 days, 1 month, 3 months, 6 months, 8months and 1year? Please tell your customers, do you keep benchmark numbers, goals, do you track, do you care? Why do you not give apologies or be sympathetic? Also, since returns, damages, replacements, warranty work is part of doing business, why would you not use it to gain customer loyalty? This is what you do for a living. One last question to Electrolux, it’s not my job to do yours, or is it? My best guess to have a replacement is now 5 months.Update to follow.

We would like to express our disappointment with the Electrolux refrigerator model: EW28BS71IS. We purchased this refrigerator in March of 2010 to replace a 7-year old Kenmore side by side refrigerator. We chose this model by brand name knowing that Electrolux is the leader in the industry in quality and service on appliances. Its unfortunate for us to tell you how far youve missed the mark with the model we purchased. Weve had the model serviced three times since weve bought it. The ice maker board has been replaced twice. My wife and I both missed four days of work due to the service calls so the repair person could come to service the fridge, one day for them to figure out what was wrong and another day for them to install it. Our last experience was the most painful. The main board went out and we had to live out of coolers and a dorm size refrigerator for over two weeks. It took three visits by the service repair man before the refrigerator was working again. They ordered the main board from their parts list which took four days. They came to install it and the board in the fridge is different than the one in the repair manual they had. This required them to order another board which took another four days. If we didnt have large Kenmore upright freezers, we wouldve lost all our frozen food.Whats amazing to this story is we arent the only ones dealing with these issues. We happen to be out at a party with some friends telling them our refrigerator saga and that my wife has put her foot down that if there is one more issue, the fridge is gone. They asked the model and when we bought it because they were having similar issues. Sure enough, they bought the same model around the same time. Ive included their story below. I cant believe we are the only two people having these problems and we want to know what you can do to resolve our ongoing issues.

I purchased a refrigerator in October 2017 and by January 2018 it completely stopped staying cold. A servicer was scheduled to come out within 2 weeks so all of my food went bad. A $50 good gesture gift card was mailed out to a short time later. A few months later the exact same thing happened and I lost all of my food again. If that was not enough, in September 2018, my refrigerator stopped staying cold AGAIN and AGAIN I lost all of my food.This issue was eventually elevated to the corporate supervisors, in which I had the displeasure of speaking to Shanell out of Augusta, GA. She was extremely rude and lacked basic customer service skills. She stated that these refrigerators are MAN MADE and thats what happens sometimes. At this time, I have been advised itll be roughly a week before anyone can come out to diagnose the issue and apparently theres only one technician in my area and he only does service work on Wednesdays. I will never, ever, purchase another Electrolux product. Ive never had this many issues with an appliance company at all. Buyers beware!

This appliance is a piece of junk and the service has much to be desired. Bought it with other kitchen appliances while redoing the kitchen. Have only used it two months and here are my complaints: doors were dented when unit arrived, new doors were put on with seals put on backward, water filter leaks water on the floor, unit makes more noise than expected. Freezers doesnt seal. Even after service people allegedly fixed it I thought it still didnt seal. Turns out I was right. The freezer door rails need replaced according to third service company!! The electronic computer board has malfunctioned and is reading error codes. The refrigerator will not maintain cold. The evaporator fan needs replaced - not working. Some type of Unit blew out when there was some type of power outage. Now, keep in mind this is two months of use!!!!!! I am filing a lemon law complaint and complaint with the Better Business Bureau. The response of Dormont Appliance and Electrolux has been much less than stellar. DO NOT PATRONIZE EITHER OF THESE COMPANIES (for your own good!).

Ordered refrigerator through Home Depot, April 10th. Set delivery time April 18th. Waited all day for the 1 hour call ahead for delivery. By 5 oclock walked into Home Depot to check on status. All systems showed, out for delivery. Got assured it will arrive before 8. Come to find out; Electrolux never fulfilled delivery! Never updated system! Never informed delivery personal or retailers! This is basic business! Reset delivery date; April 23rd. So let me get this right! I lose 2 days of work, waiting for this! Stranded over the Easter holiday with no fridge! My landlord is up in arms! (Elderly and sick) and they offer me $50.00 redeemable on their product!

We purchased a Frigidaire side by side less than 2 years ago. Yes, I understand it is out of warranty, but when it caught on fire this weekend at 10 at night, I called a repairman to come look at it. Our model is FFHS2611LB4. We were informed that the water line was not sealed correctly at the factory. Also, the access hole is directly over the relay overload. I spent over $200 for the repair which is not much considering what could have happened if we were not home. Just got off the phone with customer service and of course they will not do anything. Was offering to give us 1/2 off on parts. That doesnt really help when it has already been fixed. I will not buy this brand again. Faulty merchandise and poor customer relations.

I have had an ongoing issue with the ice maker nearly since I purchased the product 4 years ago. I have paid for numerous Electrolux referred service companies to come out and try to resolve the issues. They have replaced the ice making unit. They have placed massive amounts of silicon around the unit. The lines keep freezing and now, the back of the refrigerator creates blocks of ice causing massive amounts of rust. From past posts, it appears I am not alone in this situation. Electrolux has completely blown me off telling me to call their service providers. The service providers quoted me $175 service call and additional for parts and labor. Electrolux is not taking responsibility for selling me a lemon of a refrigerator. This is past the point of any repair. I have proof of this refrigerator is a lemon since the beginning but after spending thousands on the refrigerator and in repairs. This should be deemed a lemon.

New 10/2014 Have had issues with ice maker since new. Many calls to Electrolux at which I had to take numerous hours off work. Several different companies have been sent to correct problem at which it has NOT been fixed. Problem still continues and now is making noise on and off. Went before Electrolux board for replacement and was denied due to the fact the service people they use did not call from the house so to them there was not enough evidence. Duuuggghhh!Now, you know they have records of my calls and the people they sent out!! I was told by one Electrolux person that I need to have repairman call them from my house. Is that my responsibility? NO. One repair guy said, Nah no need for me to do that! I do not think it is my place to tell them anything! One repair guy told me that it was as good as it would ever be. It has always put out crushed ice from the cubed slot. To me cubed is cubed and crushed is crushed. NEVER had this issue with my other fridge. I have done tons of research and they have major issues with their ice makers, period! Monday I took off work again to have the repair guy show up and the order that had been called in (by a manager) said I was out of warranty and to charge me. Sooo, he had to leave and now we are waiting again... another day off work for yet another company to come next week! Oh yeah, and by the way they did not get anyone out after the Monday incident, I had to again take my time to call them. This is completely ridiculous and uncalled for! I really want my money back because this is fridge 5, all ice makers with way too many issues, unfixable! All within the first year! I could go on and on but this is just the tip off the iceberg. Today they told me I had to call the service guy to set my time but they had already give them a dispatch number. Called and guess what no #. Sooo again I had to call again! I think I need to be on their payroll!

I bought a Refrigerator (new display model) from Lowes on 20th October 2020. After two weeks it stop working. I took it to Lowes. They said that I cannot return this item. I was referred to Electrolux/Frigidaire. I called them and they booked a service call. The service man came out and said they needed to order a part that will take a few days. Never showed up again.Called Electrolux again. They promise to deliver the part within two days. I waited for more than seven days. No part arrived. Called Electrolux again. They promised that they will review my case and seek a replacement or refund for the refrigerator. I asked if I need to call again. They said no. More than seven days passed again no information. I called today Dec 24th 2020. Spoke with support staff who asked me to hold the line for more than 15 minute, this call was suspiciously ended by the support end. I called again. Another operator came on the line to say that the technician will fix it next Tuesday. Where in north America can we do without a refrigerator for two months. Above everything else what company is Electrolux/Frigidaire? Such a bad support that they cannot stand to their word. They do not return Email or calls. I will recommend that company for zero star.

My husband and I are very disappointed with our Electrolux French Door Refrigerator! We purchased one in 2009 and paid $4,300. I thought with that price, it should last at least 10 years. Well, after a year and a half, the ice maker broke. Good thing we purchased the extended service warranty for 5 years. Repair man came and replaced the ice maker. Couple months later, it broke again. Called again. Broke again, and again. So finally in 2012, Electrolux gave us a new refrigerator (same model) for a replacement. It worked until late 2015 when the ice maker started acting up again. Water started leaking behind the ice maker, on the back wall of the fridge. And after a while, the water freezes up. I knew my warranty is over so I thought Id live with it. I always had a towel where it leaks so it wont get all over the fridge. Its terrible and embarrassing. Everyone would ask me why I have a frozen towel in the fridge and I would always reply DO NOT BUY ELECTROLUX. About 2 weeks ago, a piece of hard plastic and styrofoam came out of the ice maker while I was dispensing ice. Like, what the heck is it and where did it come from?? Then last Friday, the fridge totally died! I called every technician in town but unfortunately, nobody couldnt make it until today, Monday (weve had no fridge for 4 days!) Diagnosis: the control board is burnt out and it melted! Cost of repair: $522! This expensive fridge is a piece of junk! I am pissed and Im trying to get Electrolux pay for at least the parts. Lets see what happens next. But I will never buy Electrolux again.

Bought an Electrolux fridge with French doors at State Street Discount in Portsmouth, NH after a lot of research. Didnt want front side ice and water because I felt it unnecessary and potentially problem-ridden. I saw some reports of ice maker being problematic. Embarrassed to report, they were right. Thing knocks, sticks, I fought with it with a steak knife, and have changed the expensive water filter per instruction several times. Its actually mocking me right now (kid you not) with a nice tempo of knocks. Called support previously and they responded twice with average butt crack service. Ready to throw a hatchet at this thing. Mostly to cut the top half from the bottom. Have worked over the freezer trays so much they are no wobbly.

We have already spent at least 20 hours following every Electrolux procedure to the letter, regardless of how inane the reasoning only to finally be denied a solution. It is the same story about the defective ice makers they designed and installed in thousands of refrigerators a few years back. Bottom line - We would pay for parts but since the ice maker cant be fixed there is nothing we can do for you. Yes we bought $6000 worth of Electrolux products when remodeled our kitchen and they made a defective product but its on us. Thank you very much. They said they dont care about negative Internet reviews because only unhappy people post - not happy ones. Brilliant! So, we vote with our wallet and words. Never buy an Electrolux or any brand by that company and tell as many people as possible. So, when they hire a consultant to find out why the stock is down maybe they will discover these communications and determine that it does matter to try to protect rational consumer relationships.

We bought a $3700 refrigerator for our new home, the ice makers kept breaking. I was told I would get a $500 rebate from Electrolux if I bought this model! At Northern Appliance in Braintree is where I was told this and it was on the card on the Refrigerator. I got a service contract for 4 years! Ice maker defects computers replaced. After the first refrigerator I had only 1 and 1/2 years the ice makers died, it was covered by the contract, this was top of the line. After Electrolux told me it was being replaced I called a company to take it away. They said they kept it for themselves. I got the replacement and it was a used or way less value Refrigerator. I called. They said that is what I get! If you can believe it 2 more defective refrigerators and a quote a few service calls from Apollo appliance Brockton Ma. They are very good! The one I have now the ice maker is still broken. I was told the motor is too close to the ice maker, melts it in the back and it breaks. This is unacceptable for an expensive refrigerator. Not sure what I should do if this one fails! Thanks you Jan

My Electrolux refrigerator broke down in less than 5 years and needed a control unit. Electrolux claims that they do not have any control units for me. Their solution was to buy a new one. Buyer beware. If you buy an Electrolux product, you may have to replace it if it is need of a part as Electrolux will wash their hands and claim you need to buy a new one.

I bought Electrolux Fridge for a small condo. The Fridge is tall and slick, perfect from my condo that is used only 3 months a year. Problem: makes a snoring sound, water in the back of the back of the fridge, drips all the time. Sometimes it freezes. I called Electrolux from the store, they told me I have to talk to the manufacturer. They send someone but the problem remains the same. I called them again. They told me since a year has passed I have to pay one of their authorized technician to look at it, so I called a technician and paid him. He came while I was away. I assumed problem is fixed. When back in Toronto the problem is worse. Fridge has more water on the back. I called the manufacturer they said they never received a report from their technician and since a year has passed it is not their problem. Basically Electrolux does not and does not stand behind their product. They will have a reason not deal with you. I tell everyone please, please do not buy Electrolux Fridge. It is a problem. Do not judge a book by its cover. It looks good but it is the worst quality you will ever get.

9 weeks and still do not have a fixed refrigerator. Hours of waiting on hold with customer service over 15 calls to them. Repair man came twice with the wrong part in the right box.

Narrow refrigerator. Absolutely the WORST APPLIANCE EVER. The first fridge they delivered leaked. The second was damaged. The third didnt last 18 months. When I called for service, they stood up my tenant TWICE. The fridge is an absolutely piece of garbage. Do NOT waste your money. One of the worst service departments EVER. Unfortunately I do not have to paperwork as it is at another location, but I will never EVER buy another Electrolux product. A waste of money, time and energy. If anyone is monitoring this for Electrolux, you can call me at **. As if the company cared. Bah.

Purchased 1st refrig in 2011. Problems with ice maker, replaced with new one, making ice but it switches to water mode and shoots water all over the floor. Cant fix. So now I am waiting for them to send me my 3rd refrig. I hope it comes soon before my wood kitchen floor buckles from all the water that leaks out plus water is leaking inside the unit. The back of the refrig is oil canned, I can hear water dripping 24/7. My previous cheap brand refrig I had for 18 years never 1 problem. I hope this new one is the keeper.

I bought a new standing Leonard freezer code number MUFF21VL-220 MUFF21VLHW-L. It is supposed to be frost free, but unfortunately it makes ice in the upper freezer shelf. It was checked twice by Ale ASA company, your dealer at Al Khobar, not able to repair yet. I bought this brand because I had good past experience with same brand fridge. Now I am disappointed. Please I need a solution to this issue. Since this reflects very bad on marketing your product. Hope to hear from you soon.

Problem with french door fridge - Ice replaced and repaired at least three times. Ice machine now corroding and drop black debris into ice cubes.

I suffered a serious head injury (concussion) after the door of my freezer hit me in the head. I filed a report with Electrolux and they opened a case. I recovered and decided to not proceed with the claim. I contacted them to tell them to close the case, but I still continue to get e-mails and letters (at least four of each) asking me to contact them. I had a letter stuck in my door of my home today by someone who left a claims adjustor business card saying hes been trying to contact me. What for? I dropped the claim, yet these people keep harassing me! What next?!

Purchased 10/31/09. Ice maker stopped working 6 mos after purchase. After 9 service calls, it is still not working. After 4 years, Electrolux offered to replace. I wanted a refund or extended warranty which they refused. When I decided to accept the offer, I was told it was no longer available. The freezer door handle is loose. The temp display is disappearing and there is a hole about 1 inch above the interior light where the paint is peeling. I suggest consumers with these problems contact the US Consumer Product Safety Commission at Cpsc.gov to file a report so we can get this unsafe product off the market and possibly get a refund.

I just got off the phone with Electrolux customer service. After just a year and a half, the front of my stainless steel refrigerator has streaks that will not come out. I have been using a highly recommended stainless steel cleaner and the streaks only appear on half of one door. I was told, Too bad, we do not have any way of examining the door to determine if it is defective. I am left to file a claim in small claims court if I want to try and get reimbursement. I would never recommend this brand to anyone buying an expensive appliance. Stay away from Electrolux.

The refrigerator was purchased in ‘08. So far, the paddle to dispense water and ice has broken. There was no replacement for the paddle. You had to buy the entire dispensing system. Next, the circuit board fried. Again, it cost big bucks. There was no warranty. Now the defrost fan burned out. Again, it cost $250, not to mention the food that got ruined. Thank God the old GE fridge the Electrolux replaced, that was put in the garage, still works after 15 years. Never again will I buy Electrolux.

Electrolux refrigerator exhibiting serious problems after the one year manufacturer warranty was up. I had purchased an extended warranty (not through manufacturer) however, when I called Electrolux to report my issues - possibly having a lemon, too many problems for a new fridge, etc. - they were completely disinterested and took no responsibility for their product. They said it was a dealer problem if I wanted any comeback! I spoke to a supervisor Jennifer. How can companies take no responsibility for a product? Specifically ice maker problems, digital display and water dispenser.

Ice maker does not work. On second unit now. French door model with ice in door.. Some times will work for a day or two. Then it stops. It might make a cube or two in a few days then it stops again. Always made low volume of cubes in a day. Maybe two small cubes. Now I have to buy ice at store and put in dispenser. We have to keep a small cup in the door under the water tube because it leaks water on the floor. I bought a $200.00 refrigerator from Craigslist and keep in garage just to make ice. $200.00 fridge better than $3000.00 Electrolux!!!

Absolutely dreadful product and dreadful service from Electrolux. Fridge freezer was faulty from new with excessive frost build up. Reported on several occasions and an engineer was sent out but unable to fix the problem. Electrolux failed to act despite warranty. Were left with a defunct fridge freezer. Dont make the same mistake we did. Buy from a different manufacturer.

COUNTER DEEP 3 DOOR WITH ICE IN DOOR - We have had this unit 4 years and had problems with the ice maker right away. This was repaired and works marginally but we have learned to live with it. Just recently in the freezer and ice unit we have had a rust issue. In the freezer the racks and the tracks are rusting and in the ice area a piece of metal in the unit is rusting and showing up in our ice. If you have this problem dont worry about any help from Electrolux. Even though this is the top of the line they WILL NOT be there for you. Even if this would have happened the first year there is no warranty coverage for this. So much for, You get what you pay for. We paid dearly and got sub par product.

I purchased an Electrolux refrigerator 6 years ago and have already had the ice maker serviced four times. The most recent estimate was $400 to replace a water valve and an ice maker repair kit. The ice maker is clearly poorly designed and extremely expensive to repair. I would not recommend this appliance and will not purchase Electrolux again.

I wish I would have found this website before purchasing the refrigerator 4 years ago. I will never buy another Electrolux product again. The ice maker has never fully worked since we got the refrigerator. Contacted Electrolux when it was still under warranty. The service company came out. Said it was the control board and that they would replace it. Never heard from them again and got busy. Finally the ice maker stopped working altogether about a year ago. I think the biggest problem with these appliances is that they are not made in the USA. This refrigerator was made in Mexico -- you get what you pay for -- low wages, low quality. When are we going to learn? Cheap labor is never better. As with Electrolux they have lost and will lose a lot of business due to these problems. Did they really save a lot of money seeking out a lower labor cost country? I will make sure my next appliance is made in the USA.

French Door $3,000.00 JUNK. Short story... Purchased one, 13 service calls in one year. Almost had to sue to get a replacement. Second one lasted 2 years, ice maker lasted 6 months. Moral of the story!!! Horrible service, horrible product. Looks good works bad. Its a shame to make a nice fridge that is an ABSOLUTE PIECE OF CRAP. Never again with Electrolux we went commercial...

I have had trouble since we bought the refrigerator.. Had to fix the front panel three times and now it is the ice maker. I have had to empty this appliance many times.. terrible produce; will never order an Electrolux product again.

Electrolux has been nothing but an aggregation. I carefully selected this wonderful looking piece of equipment only to have the fridge konk out. Service was nothing but a run around...3 service visits and replacement of the mother board still resulted in an epic failure of now both the fridge and freezer. Local service company completely useless. Cannot express order parts. Dont even have basic parts for something that apparently is a chronic issue! Its going on 3 months with no fridge. Electrolux totally unresponsive pointing finger at repair co stating they cannot replace unit unless the company deems it unrepairable. Service co is so bad they move at a snails pace. Third visit stated that had never been to the house for a call before. Too many crossed wires. RECOMMENDATION: BUY A KENMORE FROM SEARS!

I have a 6 month old $800+ upright Frigidaire freezer made by Electrolux, after less than 3 months it quit working, lost hundreds of dollars worth of food. Its now been in non working condition 3 months even after 5 service calls. This freezer has been sitting in my home in NON-WORKING condition for 3 months now. Electrolux agreed to replace it in August... The first date they scheduled this delivery on Sept. 8th, they never showed up or called. They again rescheduled for today, September 21st and now Im being told they cant deliver it today. Ive lost countless hours with customer service, hundreds of dollars worth of food, two days loss of work waiting for delivery of the replacement that didnt show up. Its the worse experience I have ever had with an appliance in my life. The customer service is even worse than the garbage products they sell! Run!

French door refrigerator - This has been the worst appliance ever created. We purchased in the late Fall of 2011. Very soon the plastic grey trim popped off the freezer door for no reason. Just two adults live here so no wear and tear. Not happy about it but taped it on until finally giving up on tape holding. Customer services response was lame and we were not willing to pay for their ridiculous fix so I would have to live with this aesthetic. Then we began having issue after issue with the ice maker. Grinding noise, not making ice or it all freezing together -- on and on and it never got fixed. Repairman has been out 3 times in past 2 months. He was back yesterday and we pulled the fridge from the wall and we were horrified. The back had a big block of ice protruding. It had sweated and rusted out the entire back panel. The insulation was shot. This is nothing more than a boat anchor now. We paid a lot of $ for an appliance that didnt even last 6 years and weve hated it since about a month after purchasing. We have lawyers in the family and were planning on initiating a class action suit. I would use an Igloo cooler before I would ever consider an Electrolux refrigerator or anything! They dont stand by their product and they shouldnt be allowed to get away with these continued issues. The fridge should be banned from further production and the company should close its door if they cannot remediate the problems and compensate customers for these losses. We now have to buy a new fridge after spending approx $4000 less than 6 years ago.

My fridge was defective, it became evident 1.5 years into using it, but when I called I was told it was cosmetic and I had to pay for it myself. Then 5 years into it right after the extended warranty ended there was rust discovered in the back due to a hole because it was a defective product, the tech they sent made it worse by just covering it up. Now a 7 year old fridge... the entire back is rusted and now $3200 is gone. Knowing they made a mistake I am offered a 20% discount on another fridge. Customer service is nonexistent. Terrible product terrible service just awful! DO NOT BUY!

We have a Electrolux refrigerator, worst product I have ever owned, a few yrs after we bought it had to replace control panel, $600, now ice dispenser doesnt shut off and spills everywhere, oh and water does not work. DO NOT BUY THIS PRODUCT OR FRIGIDAIRE WHO IS OWNED BY THEM.

We bought our French Door Bottom Freezer Refrigerator in October 2009 as a result of upgrading and remodeling our kitchen. The installation did not occur until April/May 2010 and we had problems with a leaky ice maker, intermittent making of ice, noisy clicking doors, and notification of expired air filters after 3 months of use. We called one week after the 1 year of purchase anniversary date and they told us our warranty had expired. We called customer service in 2012 and 2014 to express our dissatisfaction with all the problems that continued. They had a log of all our calls and still did nothing to make the refrigerator function correctly. After spending $3,600.00 for a high end refrigerator and have a lemon at that, Electrolux took no ownership for their problems. In January of 2015, the ice maker stop functioning all together. The service tech advised us this past week, there have been over 9 updates of the model we bought and there have been numerous faulty issues from Electrolux. It seems that this is a common problem and there are many consumers with the same complaint with this appliance. Why cant we all pursue a Class Action Suit? There are some of us that remained quiet and didnt scream loud enough and now we have the consequence of a lousy functioning refrigerator. By the way, the display on the temperature started to disappear in 2014. The technician states I need to spend $1,000.00 to purchase 2 kits to bring my refrigerator up to par (and since DAY 1 it has never worked correctly). Also, there is no guarantee after 90 days something else will break. This was the worst purchase of an appliance we ever made. Today the customer service corporate manager failed to help us make this situation go away and failed to assist the consumer to feel right about a costly purchase that never worked. There needs to be a better way to alert the public about Electrolux quality. There are too many of us as unsatisfied consumers with the same flawed design refrigerator complaining about Electrolux not taking action on their substandard appliances and for NOT doing the right thing.

Im on my 3rd replacement Electrolux refrigerator. This replacement is an Electrolux French Door refrigerator. It has been seen by two different Electrolux appointed certified repair shops. The problem is the interior casing is melting near the top 2 bulbs. Both repairmen from different repair shops said that they have been seeing this problem, and that some have heated to the point of serious damages. I was told by both Electrolux repairmen, that the problem was irreparable, and reported it as so to Electrolux. Electrolux disagreed with both repair shops. Electrolux continues to try to send a repair shop, to agree to do the repair their way. Electrolux continues to evade the big problem of fire, and continues to be inconsistent with its responses to me. Last week, they said it is absolutely irreparable, and this week, left a message on my machine, that denied the replacement, in lieu of some Epoxy to do a cosmetic repair. What about the high heat from the bulbs? What about the repair shops that deny this resolution? Is this a fire hazard or not? I still have warranty.

The sealed unit developed a leak after 4 years. Had service company reclaim and inject leak freeze into unit and recharged. 6 months later same problem-unable to fix leak in the wall of unit anymore. I asked the tech if this was unusual. Tech says yes, but this brand typically only lasts 8 years anyway! 4 years and $2400.00 later, hauled away to the junk yard.

Refrigerator serial number 4A83408850. Not even 6 years old. For one week an alarm goes off and displays power fail. The alarm buzzes 3 to 5 times waking everyone up! Its nocturnal! Depriving us of our sleep! Electrolux said we need to replace the unit board which will Cost $130. Called for service from the place we purchased it and they cant come till Tuesday June 24. Electrolux said that eventually the refrigerator will stop working and I believe it because it is getting worse. Last night we got a new code display CE so we unplugged the fridge which helped reset it!

I bought a refrigerator brand new from this company about 3 years ago. Since buying my refrigerator they have been out 4 times to service the same part. 5 times if I can finally get someone to come out and service my refrigerator yet again because it stopped getting cold. I have had 2 appointments and know one have shown up. They was either canceled by the company or the worker never showed up. When asked will I be reimbursed for my food. I was told they dont do that. This company is HORRIBLE.

I’ve had this fridge for about two years now and I still love it. I had my cabinets professionally repainted and new countertops put in so the spot for the fridge was built in and therefore couldn’t fit a subzero without changing out the cabinetry. This fridge gave me a similar look for a fraction of the price and I couldn’t be happier with it.

Condensation, ice & rust are accumulating outside on the back of the refrigerator. Condensation and freezing are always forming on the inside of the fridge, I have to defrost it every 3 weeks. Freezer & top ice maker stopped working.

Is there a zero star rating? I am extremely dissatisfied in my Electrolux refrigerator. It is just over two years old and have had to have the main computer board replaced (twice) and the evaporator fan to the tune of $1,000! This should be under warranty for a minimum of 3-5 years for these major parts. Model Number is E23BC68JPS5. It is ridiculous to spend an additional $1K on this appliance given I already spent over 3K to purchase it not long ago.

We bought the refrigerator in July of 2014 New from Lowes. Immediately we had to place a claim for uneven doors. 1 year later after warranty had expired. All the rear panel from the refrigerator side was entirely cracked. The representative refused to do anything because the units warranty had already expired. Last Night my wife opened the refrigerator door and a lot of white smoke came out. She open the freezer and the entire upper door and ice unit were melted and black. It caught on fire. We quickly disconnected it from power. We are in the process of putting a claim to Electrolux.

Don’t invest in any Electrolux appliances! It’s way too expensive and not well made stainless steel material. In less than a year the plastic around the pullout drawer broke. When I called inquiring about it, they told me I have to replace the entire drawer that would cost me over $700. The front of the refrigerator is rusting. The inside door panel is rusting and leaving yellow stains. Terrible company to deal with.

We have a new side by side refrigerator. It is faulty from the manufacturer and Electrolux agreed to buy it back. Unfortunately the consumer has to do all the work. Including get a sticker off the inside of the unit. After multiple attempts the sticker tore in many pieces. When I called customer service they said pour vinegar on sticker for 5 minutes. I questioned how to do this on a refrigerator we are using. He hang up on me. Worst customer service I have ever had. We dont plan on buying Electrolux again.

Electrolux is the worst product out there for refrigerators. Please do not buy one!! My refrigerator icemaker is broke and they will not give me a new refrigerator. It was a manufacturer error and they said that they are not going to fix it and I am not getting a new fridge. Now I am stuck with the refrigerator and a broken ice maker!!! They offered to give me a 10% coupon in the mail... Like I am really going to purchase another 5,000 fridge let alone from them!!! Don’t buy it from them!!! You will be sorry! I am so sorry I did.

We bought this beautiful refrigerator last year. My husband was taken with the lighting and didnt mind that it was a bit pricey ($3,500). The problem is... it doesnt make enough ice. The ice maker itself is in the top refrigerator area, its a little 7 x 7 box so if I fill a glass with ice, it empties it and it takes 90 minutes to put out another tray. I empty it into zip lock bags during the day as a back up because my husband goes insane every night when he tries to get ice and its empty. We had the ice maker replaced, and the filters changed. Its just too small to keep up. It would be great if you purchase a separate under counter ice maker (at $2,000). We thought because it was an Electrolux, it would be great, we were wrong. I blame Kelly Ripa.

I refuse to give them any stars... My new fridge has had problem from day one. Ice maker not functioning properly, water keeps dripping from the dispenser, the freezer is not aligned. Have had so many service calls from the first day still when you try speaking with the Electrolux contact center (somewhere in US) only answer that you get is, We cant do anything. You will have to call for service as until THEY think it can be repaired. Pls dont waste your money & time in buying Frigidaire/Electrolux products. Worst products.

Theres no minus five stars rating for this brand. If not I will rate it minus 3. Is the worst buy I done in my life with 2 visit from a repair company and is broken again. Government needs to start regulating this guys. You pay thousands for a fridge and in just a few months is broken, is not fair for us the consumers.

I purchased a $3000 Electrolux EWF01 refrigerator March of 2014. In July of 2014 it stopped working. I went to Home Depot where I purchased it and received outstanding customer service. They gave me a loaner and delivered it the same day so I would not lose my food. Thanks Home Depot. Electrolux sent me a new refrigerator (same model) in I believe it was November of 2014. It is September 2016 and the sealing strip around the freezer is falling off and the trim is cracking. I called Electrolux and was advised the best they can do is give me a list of certified repair companies in my area. The poor ice maker by reading the reviews is apparently well known now. I would not recommend purchasing this product at any price.

The main problem is the ice maker. The waterline frequently is clogged, necessitating service repair. The design of the ice receptacle is backwards, so every time you open the freezer, ice falls to the floor of the freezer, making you reach back to remove the ice from the floor of the freezer and the kitchen floor.

Bought a new Electrolux French Door fridge. The ice maker did not work. They sent their authorized service technician to my home. Fast forward to 2nd service call and the ice maker still does not work properly. I asked Electrolux to replace it or give me a refund. They would not. Third visit from Service Tech., still not working. I told Electrolux I could not afford to keep taking time off work but they do not care. Fourth Service Call, repairman said door is defective. He managed to shim the new component & not tighten screw all the way & now the Ice Maker is working but, for how long??? Electrolux refuses to do anything. They are the worst and that is why I call them DEFECTOLUX!

Have an Electrolux bottom mount fridge which is 2 years old. Top handle fell off after 6 months and they replaced both doors. Just held on with cheap plastic. It has just fallen off again and my husband has glued it on. This is not good enough. Never had this problem with any other fridges. One is 35 years old. Do not buy. We paid way more that we could bought comparable fridges for. Service agents fixed the first time. We just couldnt be bothered with rigmarole. Have 3 years extended warranty. Just dont buy.

Updated on 09/03/2020: It is now September 3, 2020 and I have finally been able to write to 2 people at Electrolux (Mira and Melissa) about my Frigidaire Refrigerator issues. Even though I have been told the people I wrote would get back to me (5 days ago), I have heard nothing from anyone at Electrolux/Frigidaire. The staff refuse to provide contact information to anyone above Supervisor and Ive been at this since receiving this defective fridge in May 2020. I am frustrated that Ive spent so much money and wasted so much time trying to resolve issues that should not exist in a new product.Original Review: I bought a Frigidaire Professional refrigerator from HOME DEPOT who broke the door upon delivering it. They replaced it with another unit which was defective. The defective unit was replaced with a unit with defective parts again. Electrolux and HOME DEPOT insisted that it be repaired, not replaced. They sent out a tech three times then advised me that they approved a replacement weeks prior. That was on July 29, 2020. The (3rd) replacement was authorized on July 8 (without notifying me). It is now August 20, 2020 and I find myself once again on hold for over an hour to be told Sherine at HOME DEPOT cant find the information and cant help me that I need to call another dept.I called the other dept. who said I had to deal with HOME DEPOT.... Yes, I spent hours and hours calling these companies only to be placed on hold for hours and I am still having to wait for them to figure this out. My review is about the really long wait times on hold (today only it was 2hrs and 17 minutes in total), the fact that too often they dont know how to use the phone and say that there are phone system issues today. Too often they are rude and unhelpful. Consumers need to think long and hard about who they buy from. Too often big companies are buying the competition and limiting consumers options, then remove quality of service. Its time the consumer speaks up or stop buying crappy product from companies who dont care to provide care.

Shortly after purchasing the $4K refrigerator from a local company, the ice maker stopped working. After talking to another appliance shop, I was informed that the other store would not sell the model sold to us since there was a known defect with a control board. Sure enough after contacting the store we purchased the fridge from and Electrolux, a technician serviced our unit but warned us with all the electronics now in these machines, there would increasing problems. We have a Kenmore 22 in the garage that has worked flawlessly since 1986. So two months ago I get a glass of crushed ice for a drink, and just before downing the last bit of the drink, I spy a large screw at the bottom of the glass. Thankfully I saw it before swallowing it. It came from the front control arm of the ice maker and supports a plastic bushing which acts as a support so the ice maker water tray can go through its cycle of accepting water, passing back to the steel chilled protrusions that dip into the ice, heating up and then tilting to release the ice into the ice container below which feeds to the front dispenser. I re-installed the screw, but the ice maker refuses to completely cycle up the right side of the upper department and stops just shy of the little red switch and simply churns in an endless motor spasm. Does anyone know if there are diagnostic tests you can initiate from the front control panel to actually see where the problem is with the door open?

We purchased our home in December of 2016. With the purchase included a new Electrolux $2700.00 side by side refrigerator. Within two days of moving in, the water dispenser stopped working. After 5 visits from a technician and 5 replaced freezer doors, the builder agreed to replace the unit. Electrolux received call after call from our technician regarding the issue and we were told via the technician that Electrolux wanted us to pour warm water through the ice dispenser on a daily basis. If I am correct, the user manual did not indicate that this was required on a daily basis in order for the dispenser to work. I would not recommend the purchase of any Electrolux products; poor quality and poor customer service. BUYER BEWARE.

This appliance was a replacement for the first one I had purchased that failed and I was lucky enough to have paid for an extended warranty. I was told that the freezer problem mine was experiencing was addressed in the newer model and was no longer an issue. Now, 5 years later, the same thing has happened again: leaking seals into the freezer from the fridge compartment, causing the ice to turn to blocks in the motor which continues to grind, extreme leaking and rust on the outside back of the fridge, and, as told to me by my repair person, the entire refrigerator will eventually fail due to the motor issue. In speaking to Electrolux, they do not stand behind this. My appliance is 5 years old (I would expect for this very expensive appliance to last at least 3 times as long) and I did not buy the expensive additional warranty, so they will do nothing for me except offer a 20% discount on yet another refrigerator of the same make. Why would I ever want this product from them again? I do not advise anyone to fall for their fancy chrome exterior (which of course does not wrap around to the back to provide rust proofing). I was told that they no longer sell this exact appliance because due to this major defect. This acknowledges that they did sell faulty products but choose not to be responsible to their unfortunate customers. In my experience they market as a high-end brand but the performance does not stand up to their reputation, and they do not stand behind what they are selling.

Almost from the beginning this refrigerator has had problems. The ice maker continues to be non functioning as well as the interior lights. Customer Service is good at one thing saying Im sorry. I have put more money into this appliance than any other I have purchased over the past 30+ years. I purchased a new switch hoping that would resolve the lights not working, however it looks as though the board is defective. In order to fix the ice maker and the circuit board, we are looking at approximately 1500.00.At this point, I am better off to purchase another refrigerator, obviously not this brand. You spend more money on quality products and this has been one time where this wasnt the case. If you look at all the reviews, Electrolux obviously needs to go back to the drawing board because consumers arent happy and the issues seem to be the same i.e. ice maker. This refrigerator is only about 6 years old and when you spend 3500 you expect it be in good working condition for many years to come.

Purchased Electrolux fridge model EI123BC361IS in 2010. Yesterday noticed not cooling. After troubleshooting it was determined light switch not functioning which resulted with bulbs (4) staying actively lit after doors closed. The bulbs super heated fridge causing internal temp to read 99 degrees. The heat from the bulbs melted a hole in internal plastic wall exposing styrofoam insulation. Partially melted another hole over another light. Lower bulbs turned sockets dark brown and also began to melt plastic there as well. Contacted customer service said machine not under warranty. No kidding, I told them not really interested in warranty, I wanted to let them know it poses a fire threat. Their response was to advise me to call a technician and examine it. I suggested to them they should send out a representative at their own expense and forwarded photos to them. Did not get the impression they really care and were not very helpful.

Its a great looking fridge, however, we had many issues with it. The water in the filter freezes, causing all of the functions in the door not to work. Freezing everything placed in the veggie drawers. The ice maker works intermittently, and now only the crushed worked. Ice maker died after about one year. I really like it, but not worth the high price.

For the first year, refrigerator worked well. Then ice maker began filling to capacity every twelve hours. It had to be emptied every night before bed or it banged all night. Called Electrolux and told out of warranty. They offered to send qualified repairman for four hundred dollar fee (parts not included). Have a whole house warranty and they sent a repairman who replaced a circuit. Ice maker worked for two days, then started making malformed ice cubes. Another repairman sent who replaced entire ice maker. It worked perfectly for six months. Then ice maker stopped making ice. Told by Electrolux to replace both air and water filters which I did wasting about a hundred dollars. After two weeks, it miraculously started making ice. Then after one month IT STOPPED. I changed the filters again because the control panel said they needed to be changed. Wasted another hundred dollars. Followed every suggestion in manual and finally got seven ice cubes (half melted and in a block). Emptied them out, replaced ice drawer and a few hours later got one malformed cube and water leaking all over the inside of the refrigerator and the floor. Cleaned up the mess and stood in front of the dispenser door to keep an eye on the devil. It cycles after taking water for a drink or when it goes through the regular cycle and then leaks a half cup of water from dispenser tube which I have now equipped with a plastic Chinese soup container. Once again, I must be sure to empty it before I go to bed. I hate that refrigerator and the company that spawned it. Like others, I waited until I was older, retired and handicapped to fulfill my dream of the perfect kitchen appliance. THANK GOD, I DIDNT BUY THE STOVE!

We have a maintenance contract w/ Electrolux for French Door ref purchased Dec 2010.. We were advised by tech contracted with Elux that the company made this ice maker for 18 mos. Due to failure of same, ice maker replaced in new products. Currently, we have had no ice maker since Jul 7 2014. We have had terrible service from both Elux and local tech. All reps apologize for inconvenience, appreciate our frustration, take a msg and nothing happens. I have a ref/file number, still no resolution. Page 1 of the Maintenance service contract states No Lemon Guarantee with requirements that we have met. Being that we have a ref/file number, tech said unit would be replaced. Again, poor service from Electrolux service i.e advised that no photos recd, no report received when service provider, MasterTech contact Lydia, says photos were emailed and report was sent to Elux. MasterTech sent email photos to me yesterday at my request. I forwarded these emails to Elux to Stacy, customer service (?) rep at Elux with request that she has recd email. No response. I am going to contact local vendor as well as TV station, The Turko File, to report this terrible service. As a very satisfied customer with ref but very unsatisfied with ice maker issue and no real assistance other than empty apologies, its time to move to another level. We referred this style ref to friends who purchased after we did; they evidently have the upgraded ref w/ ice maker and love the product. That being said, I would not purchase an Elux ref EVER again and their contracted service technicians are paid very little - they are not paid for additional visits. A losing proposition for techs and then ultimately, us as consumers.

Purchased a Frigidaire Gallery side by side in December and had it delivered to a new house. We purchased January 23rd and the fridge was delivered the next day. On February 4th I came home from work and found my kitchen and dining room flooded and the hardwood floors in the dining room are warped and water-stained. The reason for the water damage was that the water in the door of the fridge came on by itself and ran for hours. A couple of days later, I got a call from Wendy of Electrolux in the claims department, letting me know that I should claim with my home owners insurance because if I file one with Electrolux, I will have to get to estimates and they will only pay a prorated amount on my wood floor because the house was built in 2005. TWO WEEK OLD, SIDE BY SIDE FLOORS HOME AND I SPENT 3 HOURS CLEANING UP THE WATER, AND NOW I HAVE TO PAY FOR DAMAGE CAUSED BY ELECTROLUX.

My experience with Electrolux appliances is junk, junk, junk!!! I purchase three brand new appliances and they all had to be serviced right out of the packaging!! The french door bottom freezer refrigerator is junk. The ice maker in the bottom drawer was replaced within a month and a half after purchased. The upper ice maker has been replaced once, serviced two more times since then and now needs to be serviced again!! It goes through some type of defrost mode which causes the cubes to melt in both the upper and lower bins, which then drips out of the dispenser in the door and once again it does not make ice. It frosts up behind the ice bin itself which in turn needs to be serviced again to replace some seal. I have always purchased GE appliances and gave Electrolux a try being they are suppose to be a higher end appliance. Never, never again would I purchase Electrolux!!

We bought the El23BC60KS French door refrigerator. We immediately noticed a constant loud whirring noise and horrible high pitched tone, and the freezer frosted up. The high pitched noise is unbearable, and the compressor never shuts off. Even though this was a brand new refrigerator, Electrolux will not replace it. They said they require two functional failures to replace a new fridge. They only offered to send a repairman to fix it. I did not pay for a repaired refrigerator. They said we will have to work with the retailer to resolve the matter (who says we will have to deal with Electrolux). Today my carrots are frozen, and the freezer is white with frost. We paid $2500 for a defective fridge, and Electrolux will not stand behind their product. Two different customer service reps even told me the same lie about defective cars they bought, and how the dealers would not replace the cars. Horrible product and horrible customer service!

I purchased my refrigerator two months ago and already had to be repaired three times!!! Now, after the third service, the ice maker not working again! This is ridiculous! The worst refrigerator ever! I called Frigidaire customer service and they told me that they will send out another company to fix it! If the first three repair man couldnt fix it, even if they changed every and each part of the fridge for a brand new part, they think that the fourth one could do different? Maybe if he has a magic wand! This company and refrigerator from hell!

Refrigerator went out on my 32 day and it has been one hassle after another. Now after 3 months I’m still out of a refrigerator and waiting again for 2 weeks for them to come look at it again after the last 3 servicemen told me it had to be replaced! I WILL NEVER EVER BUY ANOTHER PRODUCT OF THIS BRAND AGAIN!!!! Even if it was free I wouldn’t take it!!!

We bought all new Electrolux appliances for our kitchen 4 years ago through Appliance Factory. Within the first year the ice maker quit working. Called Brand Source and they installed an upgrade but it never made ice regularly again. By the way folks, if you have Electrolux Model EW28BS701S1 and you have ice making problems, it will never be fixed. We got used to ice cube trays and bagged ice. I recently called Brand Source for repairs on 3 of my appliances (other stories for another day) and the first thing they did was take $500 to install new mother boards. It made a small amount of ice when the tech left to never make ice again. I called Brand Source again and asked for a different tech. After 15 minutes, he took pictures inside the ice maker, called Electrolux and then told me I would get a new refrigerator. The fingers in the ice maker are defective and they have known it all along. By the time Electrolux contacted me for the fridge swap, I wanted my $500 back. Electrolux said their only concern was to get me a new fridge. I called Brand Source and they basically said it was not their problem because the ice maker was making ice when the tech left the first time. I called Appliance Factory since they were going to be the ones delivering the new fridge and she also said it was not their problem since the fridge would get sent back to Electrolux. I figured I owned the fridge since I owned the $500 mother boards in it and was told I could not keep it. Basically I paid $500 for another refrigerator that would make ice (it was a very expensive refrigerator). The replacement is quite sub par compared to the one I had. It has gray dimple sides and the drawers are cheaply made. My original fridge was all stainless steel and heavy. So far I have ice. What a scam.

Please do not purchase Electrolux appliances. I unfortunately did not do my research before and deeply regret it as I am now in the hole about as much as I paid for it originally in repairs and it still does not work. I have spent numerous calls and hours with customer service and to no avail. They simply dont care if you ever purchase from them again and I definitely will not. The interface board on ours was faulty from the beginning and after being replaced still did not work. The ice maker would freeze over and after even repairing it broke again.We have been using ice trays for two years due to not being able to afford to pay the repair cost and another part since it was out of warranty at that point. I have filed a complaint with the State Dept. of Consumer Affairs and to file suit to replace a defective design. We are contacting their legal department due to the fact they knew it was a defective design and will not fix it or replace it. Electrolux used to be a great company and unfortunately like many today just dont care about the consumers who purchase with their hard earned money from them. The only recourse is to just not give them the money in the future so I highly recommend you do your research before throwing your money away with them.

I have had so many service calls (10+) due to the inferior quality of my Electrolux French Door Bottom Freezer ice-maker, I cant even count them. Thank goodness, I purchased the extended warranty, BUT the inconvenience of having to call for repair, doing without, and waiting for repair to come fix is extremely frustrating. I will be happy when this piece of junk is out of warranty as I will gladly to forced to purchase a new one........ NEVER an ELECTROLUX product!UPDATED ON 04/17/2015: I am on my 2nd Electrolux refrigerator. This 2nd one is only because it was a replacement for the 1st one due to its poor performance with the ice maker. Now, there is trouble with the ice maker on this one. I am awaiting for the part that is supposedly a fix. The part was ordered on 3/30 and is supposed to arrive at my home. Then, I am to call for the repairman to come install it. Going on 18 days and then call and wait for the repairman to schedule... REALLY? With all the trouble I have had along with many, many other people who have had this refrigerator, I would NEVER choose another Electrolux refrigerator. They should have stuck with making vacuum cleaners!!

We purchased numerous fridges of this type from Electrolux back in 2014. We are a builder, so we kept all the fridges completely sealed and in secured storage. We have had issues with every single fridge from Electrolux so far to date. The most recent was the brand new fridge we moved into a brand new home. We plugged the fridge in, and immediately there was an obvious smell of smoke. Concerned, we unplugged the fridge. Our electrician had a look at the plug and it was working fine. We called Electrolux, and they told us the issue is probably the plug. We would need to get a report from a certified electrician to prove that there are no issues with any of the plugs or circuits in the home.We had a third party certified electrician come out, take a look and provide a report. We called Electrolux back, and they said an electrician report wouldnt count. They also somehow did not have the last call on file. They said we would instead need to get a certified Frigidaire technician to come out and look at the fridge. They gave us two possible companies in our area we could use.We hired one of the two provided companies to come and take a look at the fridge. They did, and said that it was clear the main computer blew up as soon as the fridge was plugged in. It also appeared one of the secondary computers was fried. They made a report, and attempted to send it to Electrolux internally. Electrolux refused to accept it.We called Electrolux yet again, saying we have a report from a certified Frigidaire technician, and could we please have an email to forward the report to. Electrolux said that never happens and only certified technicians can send reports. I told Electrolux that they themselves had already refused to receive the report internally. The call person refused to provide any email and told me to call the certified technician and tell them to send again.We updated the certified technician, who said they would try again. They were again refused, and had to try and send the report through Electroluxs Contact Us form on their website. We then had to wait nearly 2 weeks before Electrolux called back, just to say nothing is covered and it isnt their problem. To replace the computers is very expensive, and with the other issues we have had with the other fridges, we had to just buy an entirely new fridge (not from Electrolux). Normally I give the benefit of the doubt over and over, but this is by far the worst service and quality I have seen - especially considering the level of luxury Electrolux is supposed to have. We will not be using Electrolux again and we will be recommending against it to any clients in the future. Thank you.

After less than six months my new side by side refrigerator started making a loud continuous noise. Two different technician has been out seven times and indicated many of their customer have the same problems. Electrolux refuse to replace.

We bought one of the top of the line side-by-side drawer on the bottom Electrolux refrigerators in January of this year (2014). By July we had a trim piece hanging below the left door on the side of the ice maker, and we were told by 2 repairmen that the whole door had to be replaced to rectify the problem. I called Electrolux about it and was told that they wouldnt do anything about it because it was cosmetic. I got adamant about their need to do something, and they reluctantly agreed to pay for the door but not the labor to replace the door. Fortunately, the place where I bought it, University Electric, said that theyd pay for the installation costs. After 3 hours on the phone today, I finally have the door ordered from Electrolux and will get reimbursed for the labor. Certainly not the way it should be when you pay close to $3000 for a refrigerator!

After four months the refrigerator broke. They made me wait two weeks before even offering a loan fridge. I had to call them and spend hours on the phone to come up with any solution (other than not having a fridge). They asked me to go without a fridge for four months because the part they needed was on back order. Bad products + bad service = really really bad company.

Loved this fridge when I bought it. But it has needed several repairs and now the side is breaking out in rust spots! The water line freezes, and that has repaired and replaced. The whole freezer side door has been replaced. It is 10 yrs old now; but, the problems started about 6 yrs ago.