My Samsung refrigerator is a a few years old and has had the same problems. I had problems with the leak/icing up under the drink pull out tray also. Now, the power went off in our neighborhood and when it came back on, the control panel only shows 86 88 and it doesnt respond to touch. The door has started to rust below the ice dispenser due to moisture from the small catch tray. This is not my first Samsung appliance either. I threw away a washer & dryer set I bought that had multiple problems after one year. I too will not purchase any appliances from Samsung. The TVs seem to be working fine. I have two Samsung flat panels. I replaced all of my appliances with Maytag and eliminated all my problems.

Let it be known that Samsung has terrible customer service and dont stand behind their name nor products. I have a refrigerator (Model# RF28HMEDBBC/AA) that is just over a year old that is rusting on the outside as well as the black coating peeling off. They are telling me it is Cosmetic Damage and not covered. I could buy a new door if I am not happy. I understand Cosmetic Damage but this is not a scratch! It is rust!!! I have contacted them numerous times only to be told they can have a service tech come and take a look but I have to pay for it. The complaint escalated to higher customer service just to tell me that they have not previous complaints about this so there is nothing they could do.

I purchased a Samsung refrigerator side by side (RS265TD) from Lowe’s (I still have my receipt) February 2014. In August 2014 the refrigerator section stopped cooling, lights on door not working/occasional blinking and I lost all my food supply I just stocked up for my children school. I called Samsung. They referred me to a service technician. It takes 3 weeks before a service technician has an available appointment for you. I have five children. School just started and this is a horrible... DO NOT PURCHASE A SAMSUNG REFRIGERATOR!!!!

Worst dishwasher and customer service I have ever dealt with. Just sends tech out to repair same part 5 times plus a separate issue. This is all within 18 months. Their policies are unfair. And on the occasions it did work, it did not clean thoroughly. Do not buy this product. And after dealing with the customer service I would not buy any appliance from Samsung.

In less than 4 years, Ive had 3 repairs costing over $500 - ice maker had to be replaced; circulating fan had to be replaced; cooling in fridge compartment had to be replaced. On top of that, there are very few repairmen in Seattle willing to work on Samsung. The seller referred me to Appliance Hospital, which was a big waste of time and money.

I love my fridge and the screen on the front where I can leave notes to the family. Only thing I cant figure is why make such a big refrigerator with a tiny ice container. We fill 3 or 4 glasses and ice is gone. Not big enough for a family. And its a big fridge but not a lot of space. All I can say is make a bigger ice maker and tray.

I have complained many times to Samsung about my expensive dishwasher which will not clean dishes. The first service call was because I had to keep flipping the breaker. The service man knew exactly what to replace when I told him about the breaker. He said it was a defect in this Samsung dishwasher. I have called numerous times concerning dirty dishes and they have a lousy excuse about aluminum causing it or phosphate being removed from detergents. I now have a dishwasher 3 months out of warranty that impellers do not spin and spray, fills and drains okay. Now I dont know what to do. Should I request an expensive service call? Or buy another dishwasher that has been recommended as great to clean dishes?

My hardwood floor is damaged - second time in two months! We found water puddling up on the right side facing the fridge. In searching for the source, we found a small puddle inside the fridge on the right side just under the large cold-cut drawer. On further inspection and upon taking the drawer out, we found a solid thick block of ice! In fact, it was very difficult to remove the drawer. We thought we were breaking something! That was two months ago. The Samsung authorized repairman told us that the back panel was frozen, we would have to turn the fridge off for 2 days and then he would come back, take the panel off and maybe find what was causing our problem. How do you store all your cold food for two days? Well, he said our fridge was too cold and that we caused the problem! Well, two months later the fridge was at recommended temp and the same problem happened again. Now, we find its a design problem and Samsung is sending out a bulletin to their authorized repair people in two weeks!

We bought a refrigerator May 31 2011. The fridge made weird noises, kind of like an electrical surge. We had someone check it out because we didnt want a fire. We were told everything was fine. Sometime later, I started seeing water in my drawers and not thinking to much about it, cleaned it up. All the time wondering and curious where it could be coming from. My problem just spiraled out of control. One day I went to open my fridge drawer and was not able to open either one of them. They were frozen to the bottom of the frig, with at least 21/2 inches if SOLID ICE. I then had to take a chef knife and try to break the ice apart. It was unbelievable. I took some pictures because I couldnt believe it (Unfortunately, they were lost when my phone broke). I cleaned the mess up.This happened I couldnt tell you how many times. Or how much food had to be thrown out. Then I noticed the freezer was frosting up like one out of the 1970s. I had to unplug my fridge to clean out the freezer. Everything in it was covered with ice. More food ruined. Mind you, this is a frost-free freezer. Right. I have nothing but expense (food), aggravation, and no satisfaction at all. As of today 5/16/2014 my refrigerator is reading 57 degrees. I unplugged my fridge today, completely cleaned it out top to bottom. Threw out 2 garbage bags of food and thats where I am as of today. We paid right around 11010100 for this poor excuse for a fridge and not sure where to go from here. We will never buy another Samsung!!!

We purchased a Samsung RF197ACBP French Door Refrigerator from Best Buy in August 2013 after considerable research. We bought it because it was one of the rare 19 models that would fit into our cabinet-depth space, and because of what seemed like a good general reputation. Wish wed checked here! The door handles of this black refrigerator have had paint scratching off since the beginning. Best Buy replaced them the first week, but theyve continued to scratch and ding. A week ago, we couldnt open the left vegetable drawer. Discovered it had become stuck in place by a half-inch of solid, clear ice underneath. After eliminating all other possible sources of leakage (and note, we did not install the ice maker, so theres no water being piped to the refrigerator), we discovered a vent hole on the back panel that appears to be dripping small amounts of water. Now weve read how common a problem this is, and of course our fridge is out of warranty, and we are left to deal with it. This is corporate fraud of the most disgusting kind. To think that this expensive, ill-designed piece of junk replaced a 40-year-old Amana that never once failed us makes me despair of American and global business. Well try the self-help options - and maybe a local repair call - but I wont pay a dime for Samsung or Best Buy service.

Sometimes I find items that are slightly frozen in the refrigerator and the air circulation could be better. But I still love Samsung Refrigerator.

My kitchen was in desperate need of a makeover so I decided to purchase all new products from Sears and selected Samsung. I so wish that I would have checked with Consumer Affairs first before purchasing (3) Samsung products in 2013 - all of which have had issues. I purchased a double door black refrigerator, a black microwave as well as a black gas range. My refrigerator from day one has had issues with the ice maker not making ice and the refrigerator temperature not working properly. The worst product of all was the microwave oven that caught fire while I granddaughter was cooking a hotdog on a paper plate. The plate caught on fire. There were sparks and flames literally shooting from the microwave. I didnt purchase the extended warranty on the microwave because my experience with good microwaves is that they simply stop working after about 6-7 years. They dont catch on fire! I paid $329 for the microwave and Samsung wanted to charge me $325 for the repairs and continue to give me the run around. The matter is still not resolved. So if you are reading this review... save yourself the trouble. Please do not purchase any Samsung product!

Our Samsung Dishwasher DW80F600UTS would not drain. I have had such bad experiences with service people, we almost just went and bought a new dishwasher figuring it would cost us that much anyway with the service call. Turns out we had 3 weeks left on the warranty so we gave it a go. Called Samsung service directly (the 800 number) and the tech just left. Just a sensor problem, and he installed an upgraded control panel. All covered under warranty. All it cost me was the tip! Great service. Nice guy. Clean cut, polite. VERY, VERY pleased.

I just purchased a house with all new Samsung appliances, including the dishwasher. I am impressed with the Samsung, it is huge, and it cleans wonderfully. Its quiet, and I love the soft push buttons on the top of the door that are hidden from little fingers. It has great little chime noises that let you know when the load is done.

Samsung Microwave model # SMH8165ST - I bought this microwave in May of 2011, and it has gone out on me flashing the SE error code across the keypad. Nothing helps; the breaker is not tripped and I tested the plug to make sure it works. It is completely un-usable and of course the warranty has expired. I had to pay $500 plus to get it installed over my stove and a week or so later, pay an electrician another $500 to put in a new breaker for it because it kept tripping. I have been reading a lot of reviews on Samsung models with the very same problem. It appears to me that these should have been recalled long ago, but Samsung continued to sell them.I am 73 and on a fixed income, have no husband to make repairs, and pulling the thing out of my kitchen is out of the question for the moment. It looks like Im stuck; I feel this microwave should have served me for many years no more than I use it. Next week, 7 grandchildren will be here for a week for Camp Grandy and I cant imagine not having a working microwave! Hopefully, this helps someone else. I will certainly steer away from Samsung products from now on. I gave it 2 stars because it did last almost 3 years.

Shame on Samsung! I bought a refrigerator RT2BSRTS1 in Hong Kong and it was delivered on 25 July 2011. However, we found out that it didnt work the next day. So, we called costumer service and a staff from the maintenance department checked on it on the 27 July 2011. According to the repairman, the refrigerator cannot be fixed and they will just have to replace it as soon as possible. It is already July 30 and I am still waiting for their arrangement. They always say that it is still being processed! It is very urgent to me. All my stuff is just being kept in the kitchen cabinet. It is 30 degrees Celsius so the food will spoil! What happened to this Samsung Company? I would never buy Samsung products. Shame on you, Samsung!

Do not buy Samsung appliances. This refrigerator was counter depth. Very expensive from Lowe’s. It is 1 year and 2 months old. The ice maker broke and they wont cover it. Bought Lowe’s Appliance Protection. I guess its not covered there either. Bought Samsung microwave. Returned first two and this one is 1 year old and sucks! Never going to buy Samsung again. Their customer service sucks!

We purchased a Samsung dishwasher on 10/30/15. It began failing and showing error codes three weeks after its one year warranty expired. Samsung sent techs out three times, twice with no charge and never fixed the fundamental problem; the machine stopped cleaning dishes. Samsung made exceptions and we did not pay a cent for the service visits, but it was utterly impossible to get the company to simply replace the washer as it was just not functioning any longer. Short fused customer service at best and obviously a product line that is inferior. A class action lawsuit ought to be initiated against the company for anyone who bought a dishwasher that has failed in the past 5 years. An abhorrent experience with a dishwasher that was less than 14 months old.

My Samsung refrigerator is defective and will not make ice, and when it does I found plastic pieces in my ice. It also has issues with the interior being 42-45 when set at 37. Do not buy a Samsung refrigerator!!!

It is unbelievable that with all the complaints we are reading about the SE problem with Samsung microwaves, the company hasnt responded. I too have the same beeping problem. I hardly used this microwave and have used it less than 2 years after installation. The fix becomes costly if you cant do it yourself. You might as well buy a new one. Then you have to pay for installation of that. I will never buy another Samsung product of any kind as their support is nil.

I am a single divorced guy, microwave is a blessing for me as dont have to heat up the whole leftovers - just the amount want to consume. It involves less wastage of fuel & unnecessary time. Microwaves are great & a big help.

I bought a Samsung side by side Refrigerator over a year ago from Lowes. Had lots of noise coming from it in the first week. I called Lowes and they refer me to Samsung. They walk me through all kind of process over the phone saying it wasnt on the right setting. They send 2 tech out at different times and they didnt know what to do coming up with all kind of crap. The noise coming from the appliance gives you headaches. I spoke to samsung over a month again and no one came out yet. I was told I have to pay for the service and repairs. It not fair for us as customers to have something break down in the first years and have to come out of pocket when it cost us thousand of dollars. My house sounds like you starting up a crop duster in it. Please help us as customers. Thank you.

Within 4 months, Samsung Dishwasher was showing LE code and making weird loud noises. Several calls and 3 service visits later, the company said they cant take the unit out so they cant check or repair it. It is a shame that I get no response from a company like Samsung. Never buy an appliance from Samsung again, only because their customer service is useless!

This product is very bad... as well Samsung customer care response also very bad. They are very irresponsible, whenever refrigerator stop working they never support and to rectify the problem took 1 week to 2 weeks. As per my experience, I would like to suggest do not buy Samsung Refrigerator. This customer support is worst. I complained Samsung customer care and complained no ** in 4th June-18 and it get resolve on 15-June-18 almost 11 days. Now you can imagine without refrigerator 11 days in very hot session. This is the customer care service?

Bought Samsung refrigerator RF263BEAESR in 2012 and within 2 years, the ice maker failed. Samsung would not fix since it was out of warranty. I spent the next 7 years calling periodically to see if they would address their defective product. They never would - until this year! Now they agreed to replace the ice maker. However, since Ive spent 7 years chisling, blowdrying, doing whatever I could to remove the shoebox size block of ice that appears - the housing that the icemaker sits in has become disfigured. Because I damaged the housing, my ice maker cannot be replaced and they will not replace the housing. So - they make a piece of crap ice maker - I suffer 7 years of listening to strange noises, fighting an ever-growing glacier of ice, etc. - and now, after 7 years - Im at fault for damaging the ice maker housing. I will never buy a SAMSUNG product as long as I live. They are despicable.

We have a Samsung Fridge, which we bought in March of 2012 at Lowes. In December of 2012 I noticed the icemaker was no longer making ice. Thankfully the appliance was under warranty so the repairman came and fixed it. I thought everything was fixed until about 8 months later. No more ice. Every two weeks my husband and I have to take apart the ice machine system and thaw it out. Reading the comments it sounds like this will be a problem until I feel we have gotten our 2,000 dollars worth and then we can take a sledgehammer to it after we buy a different fridge that is NOT a Samsung. What a piece of **.

We followed directions to change the interior Halogen light bulb in our ME179KFETSR Samsung Microwave oven. Weve spent over 6 hours, called at least 5 different recommended phone numbers, including 1-800 SAMSUNG, and we are still no closer to changing the old light bulb. We removed the old bulb, but our fingers are too large to install the new bulb. It must be a faulty design, but Id say when you cant even change the light bulb, or get any help, I have bought my last Samsung kitchen appliance. I would have given a 0 for my satisfaction rating if it was an option.

I have had my gas oven/range (NX58H9500WS) for almost two years. It has worked fine. Suddenly the gas burners were not running properly. Orange flames instead of blue. I had it checked and all of the burners are LEAKING GAS when in the off position! Enough gas, that when the gas man walked into my house with his gas sniffer running, it went off immediately. Thank God we have not blown up by now! I will contact Samsung, but it doesnt look too promising. A $2000 range only good for two years...garbage!! Never Samsung again...NEVER!

Going on a month without a working ice maker. TWO service calls because it had ice build up (4 times total but 2 that we handled) and they admitted that this model had faulty units. They said they would give us $ to purchase a new fridge but it would end up costing us about $800 out of pocket because we bundled the whole kitchen and got an amazing deal/interest. Now, I have bagged ice taking up freezer space and they arent returning calls. I tried to write a review on Amazon but I guess they are having too many complaints and it wouldnt post. I will NEVER get Samsung again, but our entire kitchen is Samsung and less than a year old. Were stuck :/

There are a couple main problems with the refrigerator (Samsung Refrigerator Model RF323TEDBSR/AA):1. There is a design flaw in the upper ice dispenser. When you select cubed ice, the dispenser crushes about 1/3 to 1/2 of the ice cubes. The problem lies in the design of the module. The opening to the ice chute is just too small and/or too close to the crusher mechanism which is just above the ice chute. The auger feeds more ice per given amount of time (seconds) than can fall through the hole to the chute before building up a pile at the hole. As this pile of ice builds up, it eventually begins to feed into the crusher mechanism. This results in about one third to one half of the cubes being crushed. Samsung technical support asked us to empty and reset the ice module but it made no difference. Finally my wife called them and had to escalate to the upper tier of support and they sent a second module but we found no difference in performance.2. The second problem is with the overall quality of the refrigerator. The hinge/pins for the drawer lids broke within the first couple months of ownership. These are little plastic pins, which are about 1/2 the diameter of a pencil, that allow the clear plastic lid to swing open upward when you pull the crisper or meat/cheese drawers out. I fixed them by drilling them out and inserting a wooden dowel rod and securing them with some industrial strength glue. Theyve held for almost a year now like that.3. Finally, the silver finish is flaking off the control/menu panel. This is a cosmetic flaw I understand but for a 1 year old product this is absolutely unacceptable. Samsung refused to do anything for us on this and my wife was adamant that there should be some replacement part shipped but they refused.Overall we are finding out that the refrigerator is just poor quality. We purchased the refrigerator because it had all the features we wanted. The second ice maker in the lower freezer drawer was a big reason we bought it. Now we have to open that drawer and dig out the ice cubes for our drinks if we dont want crushed ice which is all we can get from the front dispenser.I also wanted to make a comment about the water filter. The Aqua Fresh filters that are rated to be a match for the Samsung model HAF-CIN are of poor quality. I had a 3-pack of filters and the first filter worked without any issues for many months. Then the indicator light came on telling me it was time to replace the filter. The second and 3 filters from that pack leaked water into the drawer just below the filter. I ultimately had to replace them with the Samsung filter. This is not a Samsung complaint, but rather for information so others know my experience with the off-brand filters.

Bought the Samsung French door refrigerator in 2014. In 2015, it stopped cooling twice. Had to be thawed at home since it is already out of warranty. Which is ridiculous. Samsung service is of no assistance. Just refer you to a local repair shop who refers you elsewhere because they refuse to service Samsungs products. If I had known about the short life of this refrigerator and the inability of it to perform its only job of cooling food, Id have definitely switched to another brand before the purchase of this $1,500 piece of pretty - looking junk. Samsung has been made aware of this design flaw for years, but due to selfishness and greed have refused to address the issue, fix / redesign the problem coils, or even recall their junk refrigerators. They have done a huge disservice to their consumers by allowing these pieces of junk to remain on the market without fixing the issues. I feel they should be made to recall the problem appliances. We lost over $300 in food and even the babys formula. Theres no excuse to sell high priced junk to consumers without standing behind your products. Bad business practices. Samsung should just stick with cell phones and computers. Their refrigerators are not worth the money or bad reviews. Just stay away!

I purchased Samsung 4 door flex refrigerator July 2018. The ice maker started freezing over and not working and has been doing this every couple of month. I have been thawing it out and reseting it. It’s now December 2019 and no longer reset. I called Samsung and they directed me to a repair company who doesn’t return calls. I’m so unhappy with Samsung as I have looked them up on Youtube and blogs where there are so many complaints about the ice maker not just my model but numerous models. There is also a class action suit. I have always purchased their electronics and I have their washer/dryer which I have not had any problems. Do not buy their refrigerator until they fix this problem.

My refrigerator stopped working 10 back. The incompetent engineers could not replace compressor which is under warranty past 10 days. They recorded computer systems with lies to fool the system to avoid create alert on incomplete service request. In my case they falsely written that the refrigerator is repaired as the information is not accessible to customer and however repeated inquiry revealed the secret of their mischief. I am still struggling to get the refrigerator repaired or replaced. You know without refrigerator you cant keep vegetables milk out for 10 days. Beware of Samsung refrigerator and avoid future disappointment. Hopefully it would help at least one more customer that could be you. God bless customer from Samsung.

Does anyone else have problems with the front door leaking out of the vapor collector inside the door? It is vented out the bottom and our Samsung dishwasher leaves a small puddle every time we wash. Samsung said it is because our house isnt warm enough. I especially like that one!! not.. We have placed a rubber backed throw and the tray from our George Foreman fryer to catch the water. Samsung says this cant be happening.

DMT800RHS - Dont purchase this item if you have Granite countertops. They only make top mounting brackets. They do not make side mounting brackets. This leaves the dishwasher unstable which continues to cause other issues.. This seems to me to be a design flaw! After reading some of the other complaints, I also agree that there has always been a horrible smell in this dishwasher as well! Very, very unhappy customer!

I purchased a Samsung French Door Refrigerator in 2009 at Sears. It keeps leaking water under the cool pantry drawer and freezes. I have already paid once to have this fixed. I was told a drainage hose gets clogged up and overflows under the drawer; defective design issue. Once again it is doing the same thing. The repair man recommended only to buy Whirlpool made in America; he said Samsung is pure defective junk!

I bought a brand new side by side Samsung refrigerator from Home Depot 6 years ago and I have had 8 repairmen out here. This is the worst refrigerator I have ever had and I tell all my friends, relatives and neighbors do not buy this brand. I have a home warranty and they cant even figure it out. Right now I cannot get water to work so now wont make ice. Never ever ever buy a Samsung refrigerator, please.

When we moved we put in all new appliances... The dishwasher has had repair out twice... French door refrigerator once along with the washing machine that doesn’t drain properly, and as a consequence, smells bad and has to constantly be drained from the bottom making a terrible mess because of the way the drainage is set up. Right now my dishwasher is again having a problem and keeps turning itself off. I can find no leak. I will have to spend another $150 for repair to come out again. I will NEVER buy another Samsung appliance. They should stick to smartphones. In 53 years of marriage, never had a problem with a KitchenAid or Bosch... Should have stuck with what I know.

Samsung Self Cleaning Convection Stove Fire - Yesterday at approximately 5PM EST, I heard a loud bang & looked towards the kitchen & there were flames shooting out of the back of my stove. I ran for the phone & baking soda, but thankfully the fire died out and nothing was damaged, except the stove! This came directly from the circuit board, and is obvious there was an inferior connection. This stove is 3 yrs old, and until yesterday everything was fine. I was roasting beets in the oven & it was set at 400 degrees. There was no fire in the oven, just shooting up from the back of the stove. I want everyone to be aware of this issue & have posted on Samsung Canadas FB page as well.

Do not buy this Samsung Refrigerator French Doors Model RFG237. I have had it for 4 years and have defrosted it 6 times. What happens is I get water/ice build-up under the crisper drawer. When I took the back inside panel off where the heating coil is there is a ton of ice build up. Apparently the drain clip is a piece of junk and doesnt even go in the drain hole. When I tried to contact Samsung they said I had to pay for the new part as my Warranty was up. When doing some research online it seems like a lot of people have this problem and it should of been recalled.

Was beginning to think this was a pretty good refrigerator, side by side model RS263TDWP. My previous refrigerator lasted at least 12 years, was also purchased at Sears, and was a Kenmore side-by-side. My husband is an A/C Tech...he was able to figure out almost immediately that behind the panel on the refrigeration side (freezer was working perfectly throughout all this) that the evaporative fan motor had gone out. After only two years!! These units should be working without problems for at least 8 to 10 years, even in the modern days of refrigerators being built with a computer brain to run them. We bought the part, he had it in within 5 minutes (which I know is lucky for me, but most people have to pay hundreds of dollars for parts and repair, not to mention the wait time for them to actually get there). But I must mention, when he was looking on Youtube for videos to guide the repair, there were many complaints of this same thing (on the internet) happening to other Samsung refrigerators. This is a middle of the line refrigerator, not a cheap one, and I was under the impression if you pay $1,600 for a fridge that it might actually last longer than two years! Very disappointed...would NOT recommend any Samsung refrigerators, because though they are beautiful to look at, you will more than likely be sorry (if you must have one, I would recommend the extended warranty!).

Seems to have electrical and computer issues. Number 4 stopped working on oven temp. Had to switch to Centigrade so could enter temps below 400 range. Light inside flickers and sputters. Seal on glass door front isnt tight- so there is a lot of smudge between glass.

2005 Samsung microwave -SE- on display. Microwave high end that has an auto cook for types of food. I saw the post about the sensor and read others online for only 10 min. Said it was a humidity sensor that was shorted inside microwave, not a panel. My microwave was totally unusable. No buttons worked and unplugging power had no effect. I am fairly good at fixing things. And it said that you had to replace sensor. But after about five min., I remembered what I last cooked. I cooked corn. I bet that sensor is dirty. Inside on the ceiling of the microwave is a small 1/4 inch hole that the sensor fits. I sprayed it with aerosol isopropyl alcohol. Instant! : 0 on display, the -SE- was gone. The sensor was dirty and caused the microwave to lockup. I did not use but can suggest maybe a Q-tip with rubbing alcohol. A spray worked for me. My microwave is working. Thanks for the info on this site. It helped. Lot of work saved.

I bought my Samsung Stove oven range from HHGregg and bought 5 years warranty with it. Within 1 month of usage (cooking for 2) started noticing the blackish superficial layer peeling off from the glass top. Called HHgregg and was directed to Samsung. Third party repair personnel after inspecting said it is common occurrence and to use razor as suggested to peel of the layer by scrubbing it in a certain way. Before 12 months end I saw the crack on the cook top and a bulge on the glass top.After complaining to customer service it took 30 days with 3 guys from different company and taking pictures of the stove to tell me that it is wear and tear. I need to pay 250$ for cook top and 250$ for the labor to repair it. I cant afford to repair it or replace it as it is the brand new stove which I paid 1200$. Bad customer service. Was told by the electrical company that the engineers at Samsung will see pictures and determine if it was wear and tear. My old cooking range was from whirlpool survived 10 years. Will never buy or suggest or recommend this company or the product.

We purchased about 5 years ago. 2 years in, had ice in freezer. From there situation got worse, water on floor ice, in fridge. Chalked it up to a lemon until I read all these reviews. Then I got mad. Called Samsung only to be told out of warranty. Nothing we can do... Try standing behind the crap you make. NEVER AGAIN.

I purchased this (Samsung Electric Stove NE58F9710WS) in October 2015. I just had occasion to use the self-clean feature. I chose the minimum 3 hour default setting. After the cycle was over and it had cooled to the touch, I was unable to open the door, and the display panel is black and wont operate. The technician told me this happens all the time; he has to install a new thermostat. He has to pull the stove out (it is a drop in so this wont be easy) to unlock the door from the rear of the unit. He advised to NEVER use self-cleaning as this will continue to happen. What a waste of money.

Keeps freezing up. Had repair 4 times and now the company has no one to service it. My dryer just went out and it is only 2 yrs old and same thing - no one to repair it and the motor has a 10 yr warranty. Crappy customer service! They just keep telling me someone will call with accommodations. In the meantime I have lost tons of food and been without a dryer for 2 weeks. Not sure why Lowes and Best Buy still sell these products when there is no one to service them while they are under warranty. So frustrated!

On July 2016 I purchase all my kitchen appliances from Samsung at Best Buy. Unfortunately its not a year of purchase and I had a very bad experience which I believe its not fair for any consumer. First, they advertises that the appliances are stainless steel, which is not. It is hard to clean. On the range side the flat top is also hard to clean and it scratches easily, which it shouldnt happen due to the fact that that is a every day use item with multiple use. I dont accept the fact that they are saying that it is cosmetic and also is tear and wear before a year of purchase. I live alone and barely cook for this to happen. Im very disappointed with this product and the way that they handle and washes off the responsibility of the quality of their products. This is not an item that costs $100 or less we are speaking of an item that the price is over a $1,000. Unfortunately according to them there is nothing to be done.

Your new water filter model SAMSUNG REPLACEMENT AQUA-PURE DA29-00003G will NOT work in my refrigerator. The 3rd groove you have added will not screw in. No matter how hard I try to twist it in. No matter how hard a handy man I had to pay try to get it in there. No matter how hard your authorized Samsung repair service tried to twist in there. PLUS THEY WANTED TO CHARGE ME $65 to not do ANYTHING. Is this a marketing tactic for me to buy a new refrigerator? I had spent 2 days talking with your customer service, your parts department, your repair service. I have been told the G series is compatible, just apply more pressure. Enough that I am about to break it is my response? I have been told by your authorized serviceman that I have the wrong part. Then he turns around and says there is only filter that size that Samsung makes. Duh... I have gone to 3 different stores and bought the same filter, getting the same results. (As everyone has Samsung’s revised G series water filter.) I have a working refrigerator with a working water filter housing that will not accept your “new” “G” series water replacement filters. I have to now find the older SAMSUNG REPLACEMENT AQUA-PURE DA29-00003F. Your company needs to address this situation as it is purely ridiculous to have your consumers be subjected to the degree of difficulty that I have had recently trying to pay the way overpriced amount (which I will pay because I love the quality of water it produces). YOU NEED TO REMEDY THIS SITUATION VERY SOON.

Purchased our first Samsung fridge Feb 2012. 20 minutes after delivery, we noticed a cracked shelf. It took numerous calls and 3 months to get the correct shelf. In the meantime, they had sent 2 wrong shelves and a freezer door handle as a replacement part. In the spring of 2014, our fridge started to freeze up. It took almost 3 months to get it repaired. Again in November of 2014, the same issue arose about freeze up and the temperature settings were no longer readable. They (our retailer, Future Shop) finally replaced the unit. Two weeks in, yes you guessed it, water under the crisper drawers and freezing again. The unit was replaced (by Future Shop?) and a new one shipped to us. Two weeks later with the new one, the same issue has come again! Can this company not get it right?Through all of this, Future Shop has been a stand up company. They have looked after us wonderfully! We contacted Samsung and they said via email: we are not aware of any issues with our refrigerators. Perhaps they should read their online reviews??? We went back to our retailer today and they are replacing it yet again. This time however, we selected a Frigidaire! Enough with the Samsung product.

My microwave has almost caught fire on two separate occasions. The panel heated up and smoke came out of the vents. Another time it turned itself on and it Wouldnt shut off. Had to unplug it. Piece. Of. Crap.

The fridge model no: SR-688EV with serial no: **** has sensor that is beeping even when the fridge is closed and the fan is not working. The freezer compartment is working well and only the fridge compartment does not work well.

We purchased this dishwasher as part of a package deal at Home Depot. We have had serious mold issues with this machine. Now it has an error message, water overload, that on further review, is a known problem with this machine. I have contacted Samsung thru their Facebook site, and was basically told We are sorry about your frustrations. They refuse to replace or repair this machine. I would like to see who all would like to get involved with a class action law suit. This product is a serious piece of junk, and the company refuses to do anything about it.

Right after 5 year warranty expired the ice maker started overflowing causing the bottom freezer shelf to get stuck to the ice that formed on the cabinet bottom. Service call would have been $170 + parts - I have a hammer and was okay breaking up the ice. Now the compressor has died (less than 6 years in operation and the warranty on sealed parts ended at 5 years). What a piece of junk and Samsung customer service is an oxymoron - (sent emails to Director of N. Amer. Customer Service right after warranty expired for ice maker issue) with no reply. Never will I buy another Samsung product and am happy I have an iPhone not a Galaxy. $1600 for a unit that lasted less than 6 years - they should be ashamed of themselves...but that would require responsibility and customer service.

A week ago, I used the broil setting on my newly installed Samsung Double Wall Oven. Within 5 minutes, the oven reported Overheating and a C-21 error. The oven was VERY hot. Of course, I immediately called support since the oven was under warranty and only a little more than a month old. It took a week to get service from Samsungs authorized repair team - Dish.com. I was dubious when the service person started looking up repair instructions on his phone. (Only one arrived for something I knew would require removing the 265 lb. oven) After reading the repair instructions for a while, he decided he would need help in removing the oven and called for a second person.After arrival, they proceeded to remove the oven. The stand they set up to support the oven wasnt secured and I watched as they dropped the oven on the floor and it proceeded to tip over and put multiple dents and scratches in the new Samsung refrigerator. So now I have a damaged refrigerator that up to this time was 100% scratch free. Once they replaced the control board (which is a part that shouldnt fail in less than a month), they started reinstallation. While reinstalling the doors that have to be removed to pull the unit out - they dropped the upper oven door. It landed on the latch of the lower oven bending the latch, so the oven wont close. Of course, in the process, the oven door finish was chipped. Not just scratched but chipped down to raw metal. This is all not to mention the dent in the floor and paint/drywall damage.So now going on the second week - I still have an unusable oven and the bonus of a damaged refrigerator. They tell me it will take 3 days to get someone out to look at the damage. No indication of when itll be made whole. As an architect and Director of Design with over 750 luxury apartment units on the drawing board right now - I wont be specifying Samsung appliances.

Worst refrigerator. Waste of money. I have had to replace ice maker twice. Water drips into the ice maker and freezes the ice cubes together and is stuck in ice chute. Water drips into the vegetable bin and cold cuts drawer. Water also drips onto the water dispenser so I have to put a pot holder under water dispenser. Ice forms underneath the cold cuts bin and I am not able to open. There is water that drips on floor. Dont buy a Samsung refrigerator.

The convection oven range is beautiful but its a common problem for the main computer to go out. Beautiful glass top cook area. The lettering for the name came off after a few years of cleaning. Those were just stickers.

The install of my dishwasher by a Samsung subcontractor in Sacramento, CA was installed backwards. Therefore a flood occurred the next day. I had to call a plumber emergency to fix it and pay out of my pocket. Samsung refused to reimburse. Fridge French door brand new doors do not close properly. Service never showed. Samsung spent an hour on phone not agreeing to service and finally agreeing even though fridge is under a year old. Installers who are from Samsung installed doors incorrectly. Again they refuse to fix. Bins in fridge break within a year and again they refuse to fix. DO NOT BUY ANY SAMSUNG APPLIANCES. Its bad enough their appliances are bad but their service is awful and I purchased appliances straight from Samsung not from a store. DO NOT BUY SAMSUNG APPLIANCES. HORRIBLE HORRIBLE HORRIBLE. EVERYONE OF THEM. Service horrible too.

I bought the Samsung French Doors/Bottom Freezer in June 13, 2011 (Model RF266AEPN/XAA). The first repair came in December 2011. Control panel was iced. The refrigerator was not cooling. In fact, temperature control showed 68 degrees! Then there was the issue of the freezer door. You had to forcefully open it, as though the side rails that supported the freezer seem to lock, preventing the door to open. Then once opened, it had to be forcefully closed. Now, its happening again. Refrigerator is losing its cool. It just so happened that I kept the old Amana in the garage. Ive had to transfer the items from the Samsung to the Amana. I called BrandsMart USA on Friday, March 16, 2012, where it was purchased since it is still under warranty. They set up for someone to contact me on Monday, March 19, 2012. I am going to look into whether I can return it to BrandsMart USA. The first time it was repaired, the Samsung repairman said they were having issues with these refrigerators. I am going to check with my legal plan to see what can be done. I will not purchase a Samsung anything again.

So much confusion between Samsung and Lowes. Anyway, the dishwasher makes a HORRIBLE noise during the 2nd cycle. I have it a little over 1 year. Its been making the sound for a few months. So frustrated and disappointed. I have to pay $100 plus to get a serviceman out here. I dont want to considering the dishwasher is still new to me.

Leaking, freezing, no water coming from dispenser, too much ice in icemaker, overflow... Now wood floor damage!! To top it off, it seems it cannot be fixed permanently. I guess the best thing we can all do is to REFUSE TO PURCHASE SAMSUNG PRODUCTS ever again. Samsung does not stand by their products, they have terrible customer service, and they do not redesign their products to improve a known problem. Junk!

After only 17 months, the magnetron on a stainless steel high end microwave by Samsung broke down. I called Samsung and they put me in touch with a repair company. I am sure it is Magnetron because the food will not heat up. I decided why bother with a repair that will cost me a minimum of $160 on the low end for a machine that was $269 new. What a nice looking piece of junk.

Oh, If I could only give this refrigerator 0 stars. As with everyone else--ice maker is totally useless (My husband LAUGHS when I defrost it yet again and tells me to stop wasting my time!) BUT now need to use a blowdryer to warm up the vents in the back of the refrigerator so it doesnt sound like a jet engine!! I spend more time caring for my refrigerator than it takes me to clean my entire house! Repairman tells me to not bother him as he cant help. The sad irony...our old refrigerator was great except the ice maker didnt work!! Kitchenaid, why did I ever leave you!?!?

I recently purchased a Samsung gas stove. When I received it the bottom interior panel was defective. There were lines in the finish. I used the oven three times and the finish started to peel off of the stove. I put in a warranty claim and the claim was found to be physical damage and not covered. I paid $3600 for this stove. The defect is not physical damage. Even if it was the finish should not be peeling and flaking off after three uses or not at all! Samsung refuses to send another technician out to document the damage properly. The first technician could not take a decent picture to show the defect or the peeling. I could have taken a better picture myself. I would like Samsung to come back out and properly document and resubmit the claim. Three oven uses and the finish is peeling off! I thought Samsung was a good name. Apparently its not. The smell of the finish burning off the bottom panel cannot be good to be breathing in.

This fridge is almost 5 years old. Sometimes it freezes the milk and then like today, it thawed the ice cream! Absolutely despise this Samsung RS261. This is not even worth being a garage/basement fridge. This one is suited for the dump! Shame on Samsung for making such a horrible product.

Purchased this microwave from Lowes about 2 years ago. Dont have receipt anymore so dont know exact date... It now gets the -SE- error code and researching online after the fact have learned it to be quite a common problem and a design flaw in Samsung microwaves. Called Samsung to fix this issue and they said they will only replace parts for this error code in older models and not the SMH9027ST models... I ordered the display part and tried to replace myself but cant seem to open the bottom silver piece where this part goes. Will never again purchase Samsung products of any kind... Terrible customer service and products with known issues.

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

Every summer the Samsung refrigerator model RF266abbp starts making a loud noise like an old fan. Every time we open the door it will stop and then it will start if we close it. The repair man came and said just unplug it and let it all the water from freezer flow out for at least 24 hours; then, let it dry and plug it again. Its been the third summer with the same stupid thing. I was cleaning the shelf with the thin glass, the vegetables and fruit compartment with 2 drawers, and the glass exploded! Yes, it exploded! I got glass in my arms and around my kitchen. There were very small cuts in my arms. It’s nothing threatening, but it scared me! I don’t know what to do or how to complain (if it’s useful)!

I have the same model as listed here. Ice maker started acting up about 16 months after purchase. Started with freeze up and no ice production. Best Buys Geek Squad repaired it and it worked OK for about four weeks and then it turned into a slush maker. Currently Geek Squad is in route with all new parts to rebuild it again. I really feel like its going to be a lemon of a refrigerator. Apparently all the new Samsung models the ice maker is now down in the freezer compartment. Anybody know how many repairs it takes before theres just a full one recall?

We were excited about buying our home and I wanted the Samsung French Door Refrigerator in Stainless Steel. My husband begged me not to get it - I SHOULD HAVE LISTENED... We bought the refrigerator in November 2014 and from December 2014 to March 2018. I have had the same problem. The ice maker freezes, it leaks from the ice maker and I have to put a towel down... REALLY... I have called Samsung who passes the buck. They asked me to send all my documentation, which I did, then tells me that I need to get someone out there to do a service order and for ME to pay for it.Then they tell me that in Beaumont, Texas there is not anyone that services Samsung anymore and that I need to find someone... then said BYE. Really, everyone on here is having the same problem and Samsung is not doing anything about a faulty appliance. I will NEVER buy another Samsung product. They do NOT honor their name and do not honor their product. Again BUYER BEWARE of this refrigerator... yes its pretty but it does not work.

As an appliance repair tech, I can assure you that Samsung dishwashers are the worst of the worst. If you take your Samsung dishwasher back to the place of purchase and complain loudly enough, many retailers will refund the purchase price. One can only assume that they are aware that these things are duds.

We purchased a home and went all out and spent over $5,000 for all new stainless appliances package in our kitchen and spent $3,600 on a new washer and dryer. After $8,600 in bills and Within 3 years our fridge won’t make ice anymore. Our dishwasher gets stuck on the delicate cycle, our stove heating element went out, and finally our front load washer leaks and will not take all the detergent or softener down when it runs. I will never and repeat will never, ever buy a Samsung product again. Not a TV, phone, appliance or anything. Samsung USE to be a good brand. But like most brands that cannot keep the quality up with its production Samsung’s best days are behind them. I would sell your stock if you have it. What a garbage company.

This an update on my trouble getting my Samsung refrigerator fixed. Its been going on for 6 weeks now. Granted we have been out of town for 2 of those weeks. First attempt to fix it was to replace the computer board ($375). This took almost 2 weeks due delay in getting first one that was on backorder and was defective so another had to be order. This didnt work. The repair people came back out and decided that it was the cooling fan BUT the fan is manufactures discontinued, so we have to buy the whole cooling panel of $180. The repair people and Lowes advised that the repair people write a letter stating the problems and what they have had to do and cost of fixing this problem and submit to Samsung for a possible credit for a new one. Fortunately we have the beer and watermelon refrigerator in the garage, which ironically is the one we replace with the high tech Samsung. I only wish I could sue them for forcing me to live with an unhappy wife for this long.

Purchased this microwave in 2010. Last night my SE error came on. Contacted Samsung today after reading all the reviews and was told there was no warranty on this model or recall and that Samsung was not responsible. I just had to replace my dishwasher that I have only had for 3 years that was a Samsung and also my Samsung refrigerator that is only 5 years old is also having problems. I have never experienced a company that does not stand by their products or their customers. I think everyone should just boycott this crappy company and their crappy products.

Samsung microwave SMH9187 - As others describe, the microwave started to beep and the -SE- error code appears. This signifies a display panel issue. Some have had success disconnecting power source for ~15 seconds. Others had success by simultaneously holding the stop/clear and enter/start buttons for 20 seconds. Someone else recommended disconnecting the display panel. This is easy. It is easy to remove the plugs and on my model, only the two white and blue plugs at the bottom could be incorrectly swapped but the blue plug connection has the word blue clearly shown. I had disassembled and am trying to use fans to remove moisture. This malfunction occurred after a nearly two inch rainstorm, so there might be some moisture causing the failure. Samsung said they would extend the parts warranty even though I am outside the 1 year warranty, so I would need to pay for a serviceman. If it is just the display panel and if I can get the part for no cost, this is an easy install.

Would not recommend buying Samsung dishwashers. The rubber handle to pull out the drawers is melting only after owning for a couple years. Samsung will not replace. The rubber melts onto the dishes.

Waited a week for service dept to come to assess the problem with my refrigerator. Paid the service dept.$120.00 to tell me yes, its broken. Service came yesterday to tell me everything needs to be replaced. Water is pooling in the crisper, temp. not being held, sensor needs to be replaced, etc., etc... to the tune of 720.00. Now I have to wait 48 hours for a manager to get back to me. The refrigerator model # RF 263AERS was purchased in 2011 and is out of warranty. Cant believe that a refrigerator that cost over $1,000.00 should only last 7 years. Why do I have to wait 48 hours for a manager to talk to me. We are now going into week 2 with the fridge not working. Very unhappy with this product and even more unhappy with the customer service.

OK so we have a really nice over the range Samsung microwave that decides that its going to turn on by itself. The microwave got so hot that the glass plate inside broke when my husband opened the microwave door. The glass almost hit him in the face when it broke. He immediately unplugged it. However Samsung believes that because the warranty is up they are not responsible to replace or repair the damage. We will see about that!!!

Not sure which model I have as the user manual is for all three, but after reading the reviews I guess it doesnt matter much. We bought the dishwasher, along with a suite of Samsung appliances, refrigerator (one service call that took over a month and three visits to fix), microwave, stove and the wall of water dishwasher slightly more than a year ago. Well I know why they call it a wall of water, as that is what you will find on your floor! Weve had two service calls at a cost of $160 on the dishwasher and now, based on the horrendous number of reviews and stories have decided that putting more money in it is foolish. The Samsung dishwasher is the most expensive dishwasher weve ever owned and proves that old saying you get what you pay for is dead wrong.

Bought this dishwasher to replace the original one that we bought (16yrs old) when we built our home. The old worked MUCH better! The only reason I did not return was because hubby installed it and I didnt want to go through the trouble the take out and return to Home Depot. It is quiet but I would rather it be noisy and actually clean my dishes. Had I known I would be hand washing after running a cycle I wouldnt even have bought a new one. Ive done everything that has been suggested, I have to run it on storm wash just to get them halfway clean. I love ALL my other Samsung products except the dishwasher. Look elsewhere for yours!Pam

Have issue with freezing in the coil-creating problem with the fan and temperature. It first happen a little after a year we purchased the RF266AEPN. We have Sears out to fix it. They defrosted it. Then 2 years later the same problem. Now, another 2 years later the same problem. Is there a permanent fix for this? Called Samsung 4 years ago and called them a few days ago. No acceptable resolution. They said there is no known issue with this refrigerator. Will not buy another SAMSUNG Fridge.

I have had this refrigerator for just under 3 years. I had the ice maker replaced once under warranty, then 6 months later again under warranty after arguing with Samsung for days on end. Now 8 months later it has stopped working again. Now Samsung is so worried that they sent me to a repair company that said it would cost $350. I am going to purchase another ice maker and install it myself for about $150.

I was sold a lemon refrigerator. I purchased a stainless steam French door refrigerator. I spent many hours and many many calls with Samsung to send someone to diagnose the issue but no one ever came. It was extremely frustrating to deal with it.

This refrigerator is only 3 years old but nothing but problems I have talked to them numbers of times to replace it or recall them but they do nothing. It continues to freeze up inside interior cabinet and has to be taken apart to melt the ice from mechanical parts to be able to keep it working. It also freezes in Ice maker and has to be defrosted with a hairdryer. The ice maker has replaced 2 times and the freezer door broke and that cost me over 500$ to replace. All they will discuss tell me to call service to repair at my cost. This was a 3000$ refrigerator and a French door model. I have reported it BBB but that didnt gain anything. I just consider it junk.

I bought a Samsung dishwasher about 2 years ago. I paid over $450 for it and did not buy the warranty. Buyer beware... The smart auto light came on and the unit wont complete a cycle. Im a single father of 3 and need all the help I can get. I called Samsung and they were happy to send a service guy out for me to pay to fix it. Id rather catch my ** in the ringer than pay them money for a product that lasted two years. I will save my pennies and put them towards a company that has a better track record.

I feel very good about my microwave. It works very well, always get our food very nice and warm and have never had any problem whatsoever out of it. Its the best of the best that I would highly and strongly recommend to everyone to give a try.

I purchase Samsung freezer in 2009 and now the compressor of the freezer not working properly. I call at service center regarding the same and they lodge a complaint and says that service representative will be visit tomorrow morning for attend the call. But I wait for 11:00 am not getting any. Complaint next day then again call at customer care number then they says that you will get a call on urgent basis. But till 7:00 pm I am not getting any call. Then Again call at customer care number then they says that the service center remain close on Sunday. I spoil complete my day for waiting the representative then I am getting feedback service center close on Sunday and finally customer care cut my phone.

Samsung dishwasher has a great capacity size. It is very quiet when operating and cleans as well as any others Ive had over the past 40 yrs. The stainless steel look is very updated and it doesnt stick out from the cabinets. I would purchase this brand again. It is a good fit for a large family or someone who has lots of company!

Brought Samsung French door fridge with freezer at bottom in 2015. In 2019 the icemaker doesnt work, the inside fridge area icing up. The freezer draw broken, the door wont close properly, the little compartments inside the doors all broke off. 1260$ to fix. Worst experience ever.

I purchased a Samsung refrigerator 3 years ago - the ice maker quit working 2 months ago. Tough finding repair men but the cost will be 400.00 and Samsung will not provide a remedy. Apparently there is a class action suit against them for this very issue.

I purchased a Samsung refrigerator five years ago and the fridge just stop getting cold. We called the customer service and it just so happens that my warranty was only for five years. They charged us $125. Just to come out to look at it and was here for only 20 minutes. It needs 2 parts (so they say). I will never purchase another Samsung appliance. A refrigerator should last more than 5 years. I purchased at Best Buy and do not have my receipt because the receipt fades.

BUYER BEWARE: From the day I received the refrigerator, the bottom load freezer never worked. Within a six week period; I made multiple calls to SAMSUNG; was sent two local techs, who was in contact with the samsung; Samsung cancelled the third tech with no explanation and the freezer is still not working. Dealing with the SAMSUNG SERVICE DEPT. has been one long nightmare.They have an 800 number so you do not get to speak to the same person; they are located all over the USA and Dominican Republic. I was given misinformation, hung up on, transferred to other agents multiple times and had to re-explain the reason for my call over and over again. The agents read off a script about their service policy I cannot get a replacement refrigerator until a part has been replaced twice AND THEIR service tech deems it unrepairable; I cannot receive reimbursement for lost food until the refrigerator has been fixed. The problem with my appliance is that there was a factory defect with the freezer drawer, the techs were telling me, but not communicating this information to the SAMSUNG TECh. I was assigned a case worker after the initial conversation about the problem, I never heard from them again.

There is a serious engineering flaw in the Samsung Refrigerators. The issue is that the refrigerator will ice up creating a huge ice jam in back of the refrigerator. It starts with water flowing down the back and into the crispers. That water freezes inside of the refrigerator causing a huge ice jam to create behind the back plastic covering inside of the refrigerator. This has been reported to be a widespread issue.All that you need to do is look up Samsung Refrigerator Issue on the internet. There are many individuals trying to provide so-called, remedies. However you cannot fix a poor design and the issue amounts to individuals having to defrost their refrigerator every couple months. Also water builds up inside. The internal temperature fluctuates thus causing food spoilage. Additionally the catch basin underneath will overflow with water causing damage to floors. Samsung appears to turn their back on this issue, even though it is widely reported. The issue starts after about the first or second year of ownership.

In September 2017, we purchased the top of the line Samsung dishwasher at Home Depot thinking it would be the last dishwasher we retirees would buy. Unfortunately I can’t tell you the model because my husband threw the manual and paperwork away in disgust three weeks ago when, after two years and four months we sent the dishwasher to the dump. It needed a new pump and the repair would be so expensive we might as well buy a new one. Our model had the storm surge feature, if that helps identify it. Also, the racks were starting to rust. The clean was not as good as the Whirlpool we replaced it with for half the price. We also bought a refrigerator at the same time. We’re attempting to join a class action suit because the ice maker leaks and the ice compartment freezes into a solid block and Samsung refuses to acknowledge the problem. I’ve learned that Samsung, LG, and even some GE appliances use the same inferior parts. I bought Whirlpool because that’s what the repairman owns. But I bought a Lowe’s 5 year warranty on my $326 dishwasher (sale price) so that I’m covered. I distrust the company warranties and their planned obsolescence. Start talking to your friends and associates, I’ve found three others disgruntled with their Samsung appliances. Personally, I would pay a small fortune for an appliance with parts and manufacture in the USA. I’m old enough to know major appliances that lasted 30 years and more. Remember when Made in the USA was a guarantee of quality? Not assembled in the USA with parts made in Mexico or China. Thank you for allowing me to vent, and please don’t buy Samsung.

The microwave just stopped working suddenly and displayed the error code SE. My husband was able to find a YouTube video on how to get it working again. It worked for a few weeks and then happened again. My husband fixed it AGAIN and it works for a while then went out again, and again, and again. Each time the fix lasted for a shorter time period until it just would go back to the error immediately. I cannot understand how companies such as Samsung are allowed to make products like this and rip off their customers. We havent had the microwave long...probably 3-4 years but it seems nowadays you cant expect anything you buy to last long no matter what you pay for them. It is completely IGNORANT that Samsung manufactures these over the range microwave models that dont vent well and the control panel is directly over the burner of the range where you boil water. Seriously? STAY AWAY FROM SAMSUNG MICROWAVES!!!

Same experience as others. French door refrigerator 16 months old, and we are not here 6 months of the yr. Have Home appliance warranty but took a month to get fixed, Samsung parts are backlogged over a month. Icemaker makes 4 cubes then doesn’t work. Samsung refuses to do anything, many CS representative conversations. Would never buy another.

Install required a repairman which it should not. Poor design and performance. 1 year and 3 months after purchasing the pump failed. It is designed to be very sensitive to leaks, but it leaks very easily. I would never purchase a Samsung dishwasher again. Samsung should stick to phones.

Had a problem with the ice maker in my Samsung fridge (Samsung RFAERS266). Followed all the troubleshooting suggestions in the book, online, at the Samsung site, and on the phone with Samsung tech support. Finally scheduled an appointment for service through Samsung, technician arrived, unplugged the unit, plugged it back in, said that was all that was necessary to reset the computer, and left with my $100.00!! I wrote to Samsung and told them as a courtesy to their customers, this fix should have been somewhere in their literature or on their site. I was contacted by a rep from their customer service department, basically was told sorry, nothing they could do about it. I did request that they would at least publish this information along with their other troubleshooting suggestions. To date, I have not seen this information on their site. Just want to let others know to try this fix before paying for service call. There was NOTHING else wrong with my unit. Somehow the computer had lost its brain and needed to be reset. This happened out of the blue. No power outages precipitated this event. Very frustrating!! This was the third service call in three years on this expensive appliance. Would not buy another.

Samsung 17.5 cu refrigerator - Wish I had read earlier reviews before purchasing. Six months after installation, the refrigerator quit cooling. Numerous phone calls to Philippines and Dominican Republic and still waiting for resolution. Preferably a full refund so I can purchase a different manufacturer. Poor quality all the way around this company. Buyer beware!!

I purchased a Samsung Bottom Freezer #RB215LABP in May 2009. Within a year, I noticed underneath the fresh produced bins there was accumulated water underneath both bins and semi-frozen. I cleaned it up and thought nothing of it. Consulted the owners manual but it failed to mention that. I adjusted the temperature but did not notice any other on-going issues.Fall 2013, I noticed the ice maker stopped working and my frozen foods were no longer frozen. Just my luck, I realized my warranty expired 4 months ago. Out of pocket payment to local service guy who informed me that its a manufacturer’s defect. The computer board for the freezer is defective. There are also issues with a loss of freon, compressor is blocked and defrost issue. Despite all of these problems, there is nothing wrong with the ice maker - it just cant make ice due to the other issues. This was my dream refrigerator and Im so disappointed that in less than 5 five years, I must purchase/replace a major appliance. Who has that kind of money? BUYER BEWARE.