Samsung’s refrigerators are nothing but disappointment. Their refrigerators are not cheap, so you would think you get what you pay for... but you’re paying for a fridge that doesn’t cool the food and when it is it is never the posted temperature. This fridge will not only cost you thousands to purchase, but then thousands in lost food due to spoilage and hundreds if not thousands in repairs. Samsung’s warranty and customer service are jokes, and neither can help in rectifying their wrongdoings! They have been selling the same faulty design in all their refrigerators since 2006 despite the class action suit against them for their faulty design. They will tell you it’s a rare issue... it is not. There is a service bulletin out about it. They’re aware. They just don’t care. Last week my Samsung “fridge” caused mold in my toddlers cup due to improper cooling, this is how I discovered (for the 3rd time) it stopped cooling once again... despite it reading a temperature of 38*... not cooling while displaying a temp that indicates it is, is causing unsafe food temps that have made people sick! They don’t care. There is a reason there is an FB group of over 25,000 asking for a recall on all Samsung refrigerators. If you make it through the warranty period without issues, rest assured your product will break in 1 months time. Don’t buy Samsung. It is nothing but pretty TRASH!

My review is the ** customer service I have received from Samsung. I purchase a refrigerator from Lowes and had it only about three months when the ice maker messed up. I filed a claim with Samsung and they were supposed to send the part to fix it. It has now been four months and I have gotten no part. And when I call, I get the run-around. I have emailed and get the run-around also. I regret buying it because its poor customer service and poor business. I will make complaints to as many places as possible. I had even bought the 5-year extended warranty, but I cant even get it taken care of under the first year so I dont know how thats all going to work. I will not buy another Samsung product. I just wish I would have known all this before I bought the fridge, washer and dryer from them.

I have had my refrigerator for two months. Darned if I can make even one ice cube. From what I have been reading, when will I ever learn to read the reviews BEFORE I BUY!?

Our Samsung microwave SMH1816B is 3 years old and handle broke. No problems before broken handle. Our previous GE microwave lasted 19 years without any malfunctions. We went online to purchase new handle and get info on how to replace. Fortunately we found Consumer Affairs website and the horrible reviews of Samsung microwaves. We decided not to spend $30 on new handle. $1 tube of Super Glue seems to be working just fine! Thanks for all the consumer reviews. It certainly made our decision very easy.

I purchased Samsung Refrigerator from hhgregg a little over two years ago. I paid good money for it but it is cheaply made, the plastic on the doors crack easily and the outside dents with the slightest touch! On top of everything else in the short amount of time Ive had it, the refrigerator side is currently not working! My refrigerator is at 59 and my food is spoiling as I wait for repairman to come. Im extremely disappointed. Dont buy.

I bought this model a year ago in June 2016. We had one visit from tech so far when refrigerator refused to turn on and cool. Tech came and fixed issue with electronic board. Now just over a year later I am having same problem as previous writer. The refrigerator is not cooling yet freezer is. Am attempting to contact service, but meanwhile all food is spoiling. Our last refrigerator - simple model different brand with no bells whistles lasted ten years without an issue. Would not recommend this model due to issues after only one year plus. Obviously this is occurring after the warranty has expired so it will cost money to repair.

I chose to upgrade my kitchen, new cabinets, flooring, ceiling, walls and appliances. Now, my old refrigerator was about 10 years old and I never had one issue with it, I just wanted everything to be stainless steel. I happened to go with the Samsung French door refrigerator because I liked the way it looked and that it was big enough to store a lot of food in the refrigerator, as well as the freezer. If I would have known that I would have half the issues I have with it, I would have never of purchased it. Why would I want to buy it if every other month, it has to be defrosted so much so that I have to store my food at someone elses house because the whole refrigerator/freezer/icemaker shuts down and takes 24 hours to get back to the right temperature. I have been a homeowner for over 18 years and I have never been more disappointed in an appliance as I am with this refrigerator. I paid over 2,000.00 for it and I am so ready to put it out as junk!!!!

I purchased my 3 door Samsung fridge freezer in June 2021, after 4 weeks I noticed the ice machine wasnt making ice so I contacted Samsung, I managed to reset the ice machine and within 24 hours had ice. Then broke down again. 2 weeks later in July I had an engineer call and replaced the ice machine ...Then last week the ice machine didnt produce any ice at all! I reset, still nothing, unplugged the fridge to hopefully restart and still no ice. Ive contacted Samsung and still waiting for someone to replace my 5 month new icebox. Still no reply 1 week later!

I am stunned and disappointed to find that our problems with this refrigerator (no cooling in the freezer or the fridge, alternatively or simultaneously, water accumulating in one of the produce bins) are actually very widespread. Worse still, we had purchased TWO of these duds before the problems began.We bought our first RF217 in September 2010 (#1), and the second one for our weekend house in July 2012 (#2). Almost immediately after buying #1, I noticed a small amount of water in the right-hand-side produce bin, which would accumulate over about a week (on average) to the point of requiring removal and emptying of the drawer. I didnt think much about it at first, believing I just needed to make some adjustment.Within 3 months of buying #2, we came home from a weekend in the country to find that the FREEZER (and only the freezer) of #1 (which was two years old and out of warranty by then) had stopped working while we were away, and heated to approximately 50 degrees. We called Samsung and went through a troubleshooting sequence, but nothing worked and they referred us to outside service people. We were surprised by the reluctance on the part of the repair people to work on it; we had to call three different ones before one was willing to come out. THREE visits over three weeks later, we finally had a fully working refrigerator again, and the water accumulation in the bin had stopped.In the winter of 2012 (only 6 months after buying it), I noticed one morning that #2 seemed warm when I opened it, even though the digital display showed the temperature at which I had set it. I remembered the trick the repair people had taught me, which was to unplug the unit and plug it back in to get an ACTUAL reading of the temperatures in the fridge and freezer; they were in 50ish and 25ish respectively. As I waited for Lowes (where we had purchased #2 along with an extended service plan) to open so that I could call them for help, I heard the refrigerator come back on. This went on two more times over that weekend, so we emptied out the unit before leaving. This happened again with #2 while we were at the house, and we have no way of knowing how often it has happened since.Now, #1 is doing the same thing. The refrigerator is warm; when I unplugged it and plugged it back in, the digital display read 63 and 27 for the fridge and freezer respectively. After about an hour, I heard the motor start again and the temperatures are back to normal. At this point, we have lost all faith in this refrigerator and the ability to repair it, so we are going out to buy a new one. I am completely horrified to find that stores are still selling it, and deeply disgusted with the fact that Samsung is not acknowledging that there is a problem.I am not sure that my words can convey the utter disgust my husband and I feel with respect to Samsung as a company. We will never buy anything they make, ever again, and we say so to anyone with whom the conversation arises.

We just purchased a brand new dishwasher (water wall system). It is a lemon. I am not surprised since I have read all the complaints about Samsung products. At this moment I am not a happy customer.

MF21F707MJT - This is my second Samsung microwave. The first one I had for a year and the door handle broke off. It still cooked, but my wife insisted I get a new one. So I did. I gave the one with the broken handle to the attendant at the landfill. OK I buy this new one and install it over the stove. It is absolutely almost useless. The fan comes on randomly, it beeps, it begins cooking on its own, the control buttons dont work most of the time, etc... I should have kept the one with the missing door handle. This one is going to make for a nice $700 bird feeder.

Samsung Refrigerator - Model # RF263BEAESP/AA. Purchased this new (4) years ago. Within the first year, the ice maker stopped working and the warranty covered it. Year and a half later, the replacement ice maker stopped working again (ice builds up & prevents the ice maker from making ice). Ok - I dont need ice that much. We learned the hard way that we couldnt count on this fridge to keep the meats/dairy cool enough to not spoil - so we depend on our (20+) year old non-Samsung fridge in the garage. Weve lost plenty of food in the Samsung fridge because it was not cool enough - in spite of it being set to the coldest setting.Now, just a week ago - the fan in the fridge compartment is making a loud buzzing noise - why, because ice is building up there too and hitting the fan blades. Ive run the manual defrost mode several times - but it only works for a few hours before the ice comes back and the noise starts again. When we bought our home, we did our homework on each appliance. At the time, Samsung got very good reviews, so we wound up buying (4) Samsung appliances - washer, dryer, oven, and Fridge. Only the dryer hasnt needed to be repaired. I will never buy ANY Samsung appliance or product again!

Samsung fridge SR320MLS purchased 3 years ago at Noel Leeming Manukau, NZ. But after a year and a half I found out its left and right both inner shell hook for vege bin is broken at small coin size and Samsung has replaced it to new one, it was smooth and good. But a year and a half now from replacement,exactly same place of left and right inner shell is broken at small coin size but this time Samsung service NZ, they wants to stick some patch on both side of broken inner shell. Imagine about it Ive paid $1,134 for good look stainless fridge for good fresh stuff for my kitchen but do I have to use broken shell fridge with ugly patch because of Ive choose weak and wrong product, that seems like a manufacturing fault? Are you happy at all? Of course not!Therefore I asked them for replace it to another right stronger model with extra payment but they didnt allow it for 2, 3 times so Ive required for talk with NZ general service manager for and she called me for 2 times but unfortunately my battery was flat and I was at outside so again Ive let them know good time to contact with me but neither G.S didnt contact me nor Im able to speak with her through call center. It was 3 months ago until now they did resolve my claim and G.S never contact to me. How many times do I have to contact to service center??? Because of they are wrong product totally it was more than 5 times. Now Im very sick for Samsungs after service. Please tell me something, what shall I do?

I purchased this Samsung fridge at the Home Depot Woodbridge in Avenel. A week after, we experienced a leak until today. I called Home Depot and they are going around in circles. Samsung has canceled me twice the service. We have almost 3 weeks with this issue. None is getting responsible. I have lower back pain from picking up water. My arthritis is getting very bad for all the ice I removed from the middle draw.

This stove is awesome it does everything that I want and has no problems with burned lighting as are old stove did even though it is converted to propane. It was easy to convert and adjust the flames.

Purchased our refrigerator (RF23HCED) a little over two years ago. Problems right away. So happy we added the five year Service Contract when purchasing. The design of the drawers is such that they are extremely difficult to remove for cleaning. The vegetable drawer has places where dirt gets into but you can’t reach to clean. Gross! And then there are the ice makers. Both have been replaced already. Still the top ice maker barely functions. The serviceman and I are like personal friends. I would NOT recommend this refrigerator! I have purchased several refrigerators in my lifetime. This one had the highest ratings but is the poorest performing model I have owned. Very unhappy with Samsung.

Very disappointing.... I didnt expect that bad customer service experience. They just dont care. Bought fridge on November 14 Directly from Samsung.com. Shipping company couldnt deliver, rescheduled 4 times. In the end they said.. they lost a fridge and dont know where it is and when is going to be delivered. Called Samsung - basically Samsung said: We dont care if you cancel order. I cancel my order and I will never buy Samsung again... not a fridge... not a tv... and wont recommend Samsung to any of my friend/Family. Buy something else, NOT SAMSUNG. Order # **

I have had this dishwasher running now for a month. From the first load it has not washed my dishes properly. I always have food particles left on my dishes. I had a service tech come out and state, that is how Samsung dishwashers perform. You have to wash your dishes in order for it to wash the dishes. When I called Samsung to complain and verify what the tech stated, they initially told me that no pre-rinsing or pre-washing was required. But 5 minutes into the conversation, they tell me that the tech is correct, dishes must be pre-washed and pre-rinsed.The service tech had also told me that the Samsung dishwashers are notorious for leaking. He has to replace hoses and units all the time because the plastic tubing gets pin hole leaks from wear and tear off the hot water coming in and out of it. Buyer be aware! Now I go back to Home Depot and they will not return or exchange the product because it has been more than 48 hours since we have had it (but less than 90 days from purchase, and less than 30 from installation - and installation was paid for separately when we were ready to install as we were going through a kitchen renovation and needed more time for the cabinets to be completed). Reading on these Consumer Affair complaints, it looks like its time for a class action lawsuit.

Purchased 5/31/18. Installed by Sears 6/8/18. Warranty out according to Samsung. Today is 6/819.. Same control panel out, will not turn off, had to turn power off at breaker. I will never buy another Samsung Dishwasher ever, our old cheap Whirlpool, lasted 15 years. 700.00 for this stainless steel, piece of junk. 1st repair was 1 month old. Buyer Beware.

WE purchased a Samsung oven/range, refrigerator, dishwasher, and microwave 5 years ago. We have now been told, that the heating element part for our oven has been discontinued and not available. I called Samsungs recommended parts supplier and the part was not in stock. I called two reputable appliance repairs shops and they informed me that the part was discontinued by Samsung and not available. So after only 5 years, we need to purchase a new oven/range. It will not be a Samsung.

Thankfully I bought an extended warranty on my range because the 2nd time I used the self-cleaning mode ON THE DEFAULT SETTING, the control panel melted and the oven door would not open. It took weeks to get the replacement part with Sears Outlet calling and emailing scheduled appointment times that had not been cleared by me. But never mind the repair guy that is employed by Sears told me the part had not showed up on his doorstep yet. However, during 9 different calls over several hours during a 2 month time frame, Sears told me repair guy did not follow protocol so that caused delays. Of course when I told repair guy that he said they always try to pass blame. The 3 times repair guy came to my house he refused to give me any paperwork documenting his repair. He also told me never to use the self-clean mode. What? Why is it there? THEN the oven would not heat up to temperature, actually would only get to 100 degrees less, so the process started over again with repair guys BS and blaming Sears, all sorts of ridiculous information from both sides with promises NEVER being met. He finally installed a new thermometer and it still doesnt heat to temperature so I have to program it 25 degrees higher and wait 45 minutes longer than what the alert and temperature says on the control panel. In an argument with repair guy in my kitchen over my unreasonable expectation to have purchased a functioning product he accused me of only wanting to get a new oven. Imagine the gall of me actually expecting to have purchased a functioning product by a supposedly reliable name like Samsung. I am 71 years old and am old enough to know, from experience, what good customer service is. Repair guy is a grey hair and should know that too. But he is perfectly employed by a sub-standard company selling a very inferior product. And, although promised by his wife on one call, and his daughter on another, that I would get service orders and documentation emailed to me, it has never happened. What a waste of time and money, not to mention having to play stupid passive-aggressive games with a low in standards repair person. I am now afraid of fire after reading the rest of the reviews. Im surprised that Samsung hasnt been sued and ovens have not been recalled. I mean really surprised. My oven is barely 2 years old. In any other electrical stove/oven I have ever owned I have NEVER had a problem with self-clean.

I am really scared with the previous reviews. I bought from Sears a Samsung microwave model SMH187S. Then we got the SE message and the constant sequences of 5 annoying beeps. I took the power off even for days hoping the computer will reset... negative. I went to internet where some people claimed cleaning the terminals will do it… negative. This is absurd, a microwave less than 3 years. I have to bring back from my garage a Whirlpool microwave, a very basic and inexpensive model that I have used for more than 10 years and it works well. I am upset with myself letting the Sears salesman convince me that Samsung was the best choice. Where is the government? Where is the customer protection of other times? Where is the respect? It should be an official recall. I will start talking to Samsung and if they ignore me, I will start a movement for a class action against Samsung. The biggest class actions always have started with one person. Arrogant companies that believed were invincible like Blockbuster, Pan Am, Motorola, AOL, Sears went down or are just going out of business. Samsung… beware.

I bought a Samsung Range NE59J3420SS/AA from Sears November 23, 2015 the day before Thanksgiving. Since then I have had problems with the product. First the discoloration of the cooktop is awful. I called Samsung and was told that was normal and that the range was fine. Well the steam cleaning feature will not work and I called Sears. They refused to fix it nor service it - 1800-726-7864. They had a more hands off and referred me to 1800-726-7864. The CSR that I spoke with implied that I was unintelligent and could not read, and I could not follow simple directions. I told her that I followed the directions given in the manual and that I wanted a technician and to speak to her supervisor. Well he got on the line and hung up on me.I ended up going online to get a service call done and a ticket # and also be informed that the service call will cost me for the tech to come out. Currently I was purchasing a new refrigerator from Conns. I will calling in a few minutes and putting that on hold and changing that product. I also have a lot of Samsung products in my home - washer, dryer, televisions, and three cell phones and I am dreading if something else breaks. IF you are considering any appliances from Samsung I am telling you their service department is awful, rude, obnoxious and callous. Beware of the products you purchase from them be sure that the merchant tells you about the warranty and if they offer additional in house warranty seems to me the best bet.

The refrigerator keeps icing up and water pools on the bottom of refrigerator compartment unit is five years old but have been having trouble with it for two years. Last summer, I called Samsung and told them what was wrong. They told me to call a repairman and they were not liable for it cause it was not under warranty.This is a manufacturing defect and is happening to a high amount of refrigerators. After paying $200 to get it fixed, six months later, the same problem occurred. Can the government get involved in this matter? Thank You.

Very bad customer service. My refrigerator leaks - they try fix it over the phone... all I can say they are not on refrigerator business.

I have a Samsung side by side refrigerator model # RSG307AARS, That is only a few years old and is having a problem with the ice maker chute door that keeps opening and closing by itself. I am a single person that lives alone and a retired military veteran on a fixed income that is going to have to suck up the cost of replacing a refrigerator door and icemaker at the cost of about $1000.00 to me.I always thought that Samsung was a good product, but after having this problem and doing a little research about Samsung refrigerators I see that this is an ongoing problem with this model and make of refrigerator. I believe that a class action lawsuit should be filed to force Samsung to honor their product and ensure that Samsung stand by their products and customers. This is surely an ongoing problem.

We purchased a Samsung refrigerator May, 2015. I want to keep others from making the same mistake. I would not buy any Samsung product, ever! This has been a piece of junk from the start and Samsung totally excludes themselves from any contact. The ice maker has not worked correctly from the beginning. They replaced it in the first year and it still hasnt worked properly. I would highly recommend people to buy anything other than Samsung.

Samsung Refrigerator Model #RF323TEDBSR/AA. Unfortunately, I did not see the reviews on Samsung Refrigerators and made the worst mistake of purchasing one - my first and last Samsung appliance! It seems that most consumers are having issues with the ice makers, as well as myself. Within a few months after purchasing the Samsung refrigerator, the ice maker was not working properly and it is now not working at all. I paid $2,400 for this refrigerator. I just dont understand how a company is able to continue ripping consumers off!! In addition to other very frustrated consumers, I continue to let everyone I know via internet and otherwise to NOT purchase Samsung appliances.

Samsung dishwasher DW80J3020 poor performance. Why cant these companies just make dishwashers that work? Why do they try re-inventing something already done? Now we have DWs that claim to SANITIZE but leaves dishes wet and spotty. AND it takes hours of electricity to produce lousy results. To top it all off manufacturers dont care. When can we get something that works, made in the USA? Oxymoron? Top dollar for a stainless steel unit that s noisy and does a poor job. It doesnt even have a lower heating element, so how can it SANITIZE? Fool me once. No more SAMSUNG and Im telling it to all I meet.

Bought fridge July 1, 2015. Bought extended plan. 9/13/2016 started making motor noise. Repair came 9/21/16, said it was motor. Part has not come in as of 10/31/16. On 10/28/16 freezer stopped working. Lost freezer contents. On 10/30/16, freezer motor and started running again & got cold. Still a loud running noise. Repair cant come out until 11/2/16. But they still have no part. I am very unhappy. I will NEVER purchase another Samsung appliance again. Am letting all my friends know to stay away from them too! Over a month to fix a year old fridge. Unacceptable.

We bought a whole new kitchen set, all Samsung. The dishwasher did not work from day 1. It arrives dead on arrival. We were renovating our kitchen so we were not able to install it until about a month and a half after receiving it from the store. It did not work. Lights just flashed on the display and that’s all it did. No one informed us when we bought the set that there was a 30 day replacement clause, Samsung insisted on fixing it and would not exchange it. 4 visits from a tech and a month and a half later the dishwasher is finally fixed.They replaced all boards inside as well as the door switch and wiring harness. Still not working. We paid for a proper working dishwasher and are left with a refurbished unit if they ever get it working. Samsung was not helpful at all. Not willing to stand behind their products even when it arrived with a factory flaw. I would never buy a Samsung product ever again because of this terrible customer service and lack of standing behind their product. I would recommend that no one support this terrible company. You will get burned if you buy from them and have any issues.

Samsung Dishwasher does finish washing - stops at delicate cycle. We bought this Samsung Dishwasher in 2014 because we were remodeling an whole house. We moved in December and I used the dishwasher at Christmas. In 2015 probably around the 7th month the dishwasher would not complete a cycle. We had purchased insurance from Lowes, so we called for service. The technician came out and fixed the problem by adjusting the control panel. Six months later, same problem. Called Lowes they have a contract with A&E Services (worst company you could deal with). It took about a week to come out. The tech came and said we need a part (a latch) in which I knew this was not the problem. He said he would order the part and be back in two weeks. We all know it doesnt take that long for a part. Nevertheless, I waited. The tech came installed the part, started the machine and then left.Sure enough, the problem was not solved. I have been waiting over two weeks for them to come back. They pretend they would be back the same day but never showed but they schedule me two days later. Never showed. Called A&E and they said they were having technical difficulties and could not reach anyone. This went on for two days. Called this pass Monday and they schedule me for today, August, 25. The appointment was for a.m. but I called and they said I would be his last appointment. He probably won’t show. Lowes said they would give me 40%, which would only be about $240. or so. We spend 600 because it was on sale. This dishwasher has not been used a lot. Very disappointed in all three companies.

Bought a Samsung Sodastream French door Refrigerator. I bought it June 2014. Dealing with Samsung is a nightmare. They have a call center in Honduras. They have a executive complaint department that is useless and rude. My ice maker had problems. It is in the fridge not freezer. Two service companies came out and said I would have to turn off fridge for two days. This happened April 2015. Still not fixed. It does not make cubes only crushed ice. The ice bucket is frozen and cant get open. It makes a horrible noise when you try to get ice. I have spent almost 100 hours on phone with Samsung. Some of the rudest people I have ever dealt with. This problem occurred in month 10 of purchase. Now Samsung told me one year warranty up, cant fix. Im going to court over this. $3500 for this. I live in Ma and we have a consumer protection here. We can give a 30 day demand letter then go to court. Dont buy Samsung. Service is nonexistent and reps are rude and not very smart. Never again. Im done bunch of morons for customer support.

Only had Samsung stove for 1 year an stopped working. Wish I would have listened to my guy when I decided to switch all of my appliances out to Samsung. Purchased the Samsung 5.9 cu. ft. Free-Standing Electric Range with True Convection oven. Nothing no longer works but the stove clock. The stove top and oven stopped heating up. I did purchase an extended warranty. So we will see how this plays out when the technician shows up.

I highly recommended NOT purchasing Samsung refrigerator. We purchased an over $2000 appliance in 2014. Just like everyone else, our icemaker constantly freezes up. Of course this is after the warranty period. It also drains water all down the back of the machine under the drawers. We have to defrost it constantly. Last week the fridge portion stopped cooling. This week it is the freezer. From everything I have read from others, Samsung will not fix the problem. Also they say that there are no known issues. I tell EVERYONE I know, NEVER BUY A Samsung. I dont think i will buy anything from this company again, period. Including a new cell phone.

I bought this refrigerator/freezer, Model # RF26XAEPN43FE4BZ100091T, in latter part of March or early April 2010. The refrigerator stopped cooling on Thanksgiving evening. I had to rent a refrigerator to store all of my leftover food. Plus the other items I had in the refrigerator. It was under warranty. The repairman didnt come until the next week. It was frozen in the back. It was repaired and two other times the same thing happened. When the warranty ran out, I gave up on having it fixed. It began to freeze all of vegetables and fruits. Also, anything liquid. I called Samsung Tuesday 5/02/2017. I was told that I would have to have a technician come out and assess the problem. I called again on 5/03/2017. Silly me I thought that they were going to cover the $125.00 for the tech. I proceeded to question the person that I was talking to. He kept putting me on hold, because he could not answer my questions.I finally asked if I could send a letter or speak to someone who could authorize payment for the tech and the repairs. I was told that my appliance was out of warranty. I already knew that. The phone person told me someone higher up will contact me. The odds of that happening are less than one out of a trillion. My icemaker does not work. The door freezes; I stopped messing with it. I just wanted to vent my frustration, so now I have. I will never buy another Samsung product. I have been unable to locate my receipt; I bought the product at Lowes in Newport News, VA.

We have used Samsung refrigerator for past 4 years. Now we are facing a coiling problem for last 3 months. We complained to customer care service center but they are not responding properly. 2 times they visit and cost 3000, still we are facing the same. Now they told we are not manufacturing the part required for your fridge, so we are not responsible for this. So here after I will not prefer or suggest any Samsung products in my life. So I suggest anyone get free service from Samsung or else dont preface Samsung products. They are looking only for cost not for customer satisfactions.

Well, every appliance in my home is Samsung bought from Best Buy and still under extended warranty. My washer is recalled and Samsung is offering HALF for what I paid for and Best Buy is offering a new Samsung. My matching dryer is on its 5th repair and also offering a new Samsung. My fridge is on its 3rd repair, would be MORE every 2 weeks but we fix the ice maker ourselves. In regards to sending me a new Samsung, I will never ever purchase one again so I don’t want a new one just to be broken and putting my family at risk. My fridge ice maker is freezing over, causing blockage and the fan to stop working, which causes spoiled food- which is why we fix it right away. I will NEVER buy a Samsung product ever! Don’t waste your time or money.

Upon moving into a new home, I purchased a 4-drawer Samsung refrigerator. Its beautiful and has a lot of cool features, but within 6 months the ice maker was frozen over. I contacted Samsung and they sent a repair person (theres only one in my area). He walked in and without even touching the refrigerator indicated that he could replace the parts, but Samsung hadnt done anything to truly fix the issues, so it would break in another 6 months. It didnt last that long! Within the next 8 months, it would break 3 more times. They finally agreed to replace it after the repair person refused the job the final time.They led me through a long process of providing documentation and then indicated that they couldnt find a replacement (even though they are in all of the big box stores near me), so they offered me a refund. I accepted it and they led me on an even longer documentation process -- requested paperwork piece-by-piece (first the bill of sale, then a picture of the warranty information, then a scan of the sticker on the inside of the door...), indicate they didnt receive what Id sent and ask for it to be sent again; send the wrong form and after I call, send me a new form, indicate they didnt receive it and ask for it again... This continued until I wrote an email to the Executive Vice President. I was assigned a designated contact, whose title indicated she was in the Presidents Office, who was no better than their original customer service representatives. She only assisted when I initiated the contact and what was supposed to take 5-7 days, took over 2 weeks. Upon getting my refund approval, my designated contact told that Id receive two emails -- one asking for all of the information (ignore it, she said) and a second that would request my bank information to get a direct deposit. Amazingly, Id receive the first email repeatedly, but never get the second one. I now have to wait for a check to be cut. I have already been in the process for two months and am now told that it will be an additional 2 weeks to get a check. As the check is too large to put through my banks app, I will have to drive over an hour to the nearest branch. At the time Im writing this, Florida has just entered a 30-day stay-at-home order; therefore, I will be unable to deposit it for a lengthy time. Buyer beware! While Samsung appliances look pretty (my dishwasher is also a disappointment!), they are poorly made and their warranty is painful and designed to discourage you from using it.

My Samsung refrigerator model RF323TEDBSR french door was the best Samsung had to offer. It is nearly 4 yrs old now. From about one year to present it has had freezing up issues in the refrigerator section. After numerous attempt to remedy this issue with Samsung, they just keep giving me the same runaround telling me to level the fridge and set the temperatures as they recommend. I have done this diligently every time, however it is not getting better but worse. They are willing to send out a technician at my cost most likely to do the same thing I have been doing and then tell me its working. One month later I will be defrosting my fridge much like people were doing in the 50s.After doing a little online searching I have found that my problem is not unique. Many other happy Samsung owners are experiencing the same issues across many different models. Apparently there is a bad design with the defrosting system. SAMSUNG does not want to own up to it. I can kinda understand their side considering all the troubles they have had with many of their products such as the washing machine blowing up (we have them as well) and the phones catching on fire. WARNING, dont buy SAMSUNG refrigerators.

Bought a Samsung Refrigerator in Feb 2015. In May of 2016 the Fridge part stopped cooling and I lost everything in the top. Called Repair as the Fridge is not under warranty. The service man made 5 trips out and 2 parts and now it is Sept 7 2016 and it is making a noise so long had to unplug it. It was frozen up again in the fridge part and was not cooling up to 62 degrees even though there is ice frozen to coils. Service could not even get panel off until it thawed for 24 hours or more. I still do not have a refrigerator working. The freezer still works fine like others have said. I am getting the run around and given a ticket number and no service guy will come out (they said they can not get answers from tech support) and there is no wiring diagram as other appliances have. Do your research. Do not buy Samsung!

Contacted Samsung customer service following discovery of many Samsung microwave SMH8165ST, faulty control panel. Customers who reported help from Samsung. Yet, they would not help me with the same problem. The error code SE came on and does not clear when microwave is unplugged. Samsung admitted to me the problem was epidemic when I called them. Because they do not have any authorized Samsung service providers near me, they will not help with repair costs. Therefore, I would not ever purchase a Samsung product again.

We purchased model #RF263BEAEBC and immediately had problems with the ice maker. It would leak water every time we used it and the ice would come out soft and mostly broken. After 5 service calls and a complete ice maker replacement during the 1 year MFG warranty, Samsung said there is nothing else they can do and left us with the same problem. Now the refrigerator is 1 year and 8 months old and is very noisy when it comes on and the ice maker problems are still there. I will never buy another Samsung product again. They DO NOT stand behind their product and make things right!

Model FER300SX. I bought this 4 years ago. First the front glass is edge to edge and we barely tapped it with a small pot and it shattered so bad I had to remove it all together. The glass top is nearly impossible to keep clean and the oven never quite cooked evenly. Now, at 350 degrees, thermometer reads 175-200 after 40 minutes. Bad mistake this was. Wont buy another appliance with Samsung on it.

I own a Samsung refrigerator and have had problems from day one. Plastic rolling bins break easily. Have been replaced twice. Broke again, no longer under warranty. Ice maker stopped working. Refrigerator stop cooling, they do not want to fix due to not being under warranty. Have had the fridge less then 5 years.

Model smh9187w - It was purchased on 5/28/2010. Two months later the plastic spindle for the turntable broke. Samsung misunderstood my request and sent 2 different parts. One of them was the correct one and I replaced it. After 13 months, the display showed code SE. I unplugged it for 5 minutes as recommended by Samsung. Nothing! I looked for the part, which cost $76, but did not purchase. I re-assembled the microwave and it worked again, obviously taking it apart and putting it back together to reset the unit. I have now removed the control box about 10 times. One night, it again went into code SE which makes the unit beep incessantly. My wife had to get up to fiddle with the panel and eventually unplug the unit to make it stop beeping. She was mad. The following night she made me unplug the microwave before going to bed to insure that she was not going to be woken up. Eighteen months later, the motor gearing that turns the turntables spindle got loose. I glued it back on. Today it showed a different code: child lock on, child lock off. I looked in the manual for the unlock code. Press and hold the start button for 3 seconds. Dumb! This is the most used button and the first one to fail. I removed the control panel again and attempted to remove the membrane switches. They are glued into the panel and are not replaceable or available from the parts department. I have to purchase the whole faceplate for the above mentioned cost of $76. Of course, I have no assurances that the defective part has been redesigned, so I am not going to spend additional money purchasing a new defective panel. What else is going to break in this horrible microwave? The variety of the failures confirmed my suspicions of horrible design and built, probably rushed to the market to make more money. The saddest part of all this is that I replaced my 18-year old microwave simply because the front plastic case parts had broken or become to worn out to look clean. I should have kept it and never purchased this Samsung. I will never buy any Samsung products ever again. I wish I could get my money back to purchase a decent microwave.

I had an old Whirlpool fridge, probably close to 20 years old and was still working, but I was updating my kitchen and wanted to update the appliances. I got a good deal on a stove and dishwasher and microwave, so I was left with the fridge. I went to Lowes and bought a Samsung. Priced right and full of features and looked cool, boy was this a mistake. After 3 months and losing an entire freezer and fridge full of food, I lost all, probably close to $400 had to be thrown out. Samsung sent a repair technician to my house and he replaced the control panel, up and working again.About 5 months later stopped again, this time, at my expense $300 later and another control panel, working again. The water stopped, then compressor, then ice maker, now freezer. These Samsung fridges are junk. How they can even be sold is questionable. Samsung DOES NOT stand behind their products and there is no technical support, just a recommendation to call a repair technician. I have never had so much trouble from one appliance in my life. I would never recommend this product to anyone. DO NOT GET FOOLED BY THE PRETTY LOOKS. The guys are crap and technicians will tell you they are junk as well. DO NOT BUY!

Two years ago, we bought a Samsung refrigerator and it has been nothing but a money pit. We bought this from Lowes and it is no secret that this product is a piece of junk. Why would they keep selling them? The thermostat went out 31/2 months ago for a price of $300 and another service call a month before that for a price of $100. Well, the thermostat is out again and Samsung said that the thermostat has only a three-month warranty. The only positive thing I can say is that the set up manual tells you what to do so you can throw it away. I am going to cut my losses and buy a new one. Does Samsung made it or has anything to do with it? I have had my last Samsung product in my house.

Recently we converted our less than six month old our entire upgraded GE kitchen appliances to Samsung Black Stainless Steel at roughly $6,500. In spite of the cost we have always had success with the product brand including TVs, cell phones, tablets, appliances you name if Samsung makes it we buy it. However the dishwashers has been less than acceptable not to mention most disappointing. Besides being noisy theres always standing water after a complete cycle. If unattended the odor of spoiled or soiled smelling water its all but unbearable. No problem. We contacted the local Samsung authorized technician to make a house call and repairs or adjustment. After a half hour he said everything was in working order and the accumulation of the standing water was normal... I quote its needed to prime the pump... That of course is BS!First thing when you start the washer is WATER! Subsequently and after filing a complaint with customer service which I might add are nothing more than pimple face robots sitting in front of computers that reply from canned presentations. Eventually and after some persistence our complaint was sent to another department and after waiting three or so weeks we get a call back saying they are sending us a complete refund. Once again my faith is restored with Samsung; but its not to be! After a few more weeks the promised call back never came so we reached out to their customer service and once again we got a runaround with the pending refund.But today we get a call from the department that makes the final decision telling us it was a mistake and the problem is considered maintenance not covered under their normal warranty... Mind you we are talking about a product that was less than three weeks old. Their (CR) mannerism with a response was being read not communicated like in a normal conversation; most disappointing to say the least. The CR kept repeating the same verbiage word for word over and over several times. Before I wrote this review I did some research and discovered besides Samsung - Bosch and Whirlpool they share this common problem. Their recommendation is adding vinegar and lemon juice in the dishwasher or you can buy a cleaner/chemical specific for dishwashers to control odors; expect to pay around $12-$13. So Samsung potential dishwashers buyers beware!

I highly recommend this tv! The picture Quality is out of this world! The sound is exceptional before even using a sound bar. We now prefer to watch everything on this tv then going to the cinemas as we feel we get a better experience at home with this tv and the Samsung Qn90B sound bar. Our only regret was not getting the 85”!! Though still satisfied with the 75”. After this, it will be hard to settle for anything less. You won’t regret purchasing this product. It brings old and new to life. You will feel like you are there in person. Detail and colour quality will blow you away! A good investment! Enjoy! P.s your friends and family, once they see the quality, they too will want one.

We bought a Samsung refrigerator, model RS2630SH and have had multiple problems with it. Like many others who have reviewed Samsung refrigerators, ours too leaves water and ice at the bottom of the unit. You have to get a rubber hammer sometimes to dislodge it. We have had the compressor fail, and the unit stills gets hot. We had to pay for all repairs as the warranty is worthless. The ice maker freezes up. I could go on and on. We also bought a Samsung dishwasher. It does an extremely poor job of washing dishes. In fact, you have to pre-wash everything by hand. We will never buy a Samsung product again.

I purchase Samsung microwave about 1 year ago. Samsung Microwave Model SMH1816SJ6137 WODA07461L from Home Depot. The microwave quitted about 3 weeks ago. I used the microwave but 5 minutes later tried heat up another dish. The microwave died. No power and no light. I would have thought the product would last longer.

Purchased my gas range 3 years ago. Paint on bottom of oven has blistered and starting to rust and also spider like cracks. Contacted Samsung and wont do anything saying its physical damage. Yeah like l did it. Haha. Dont purchase these expensive products. They are garbage and dont stand behind defective products. No wonder our landfills are full. Its due to companies like this who make products that dont last. I remember having appliances for over 25 years and only got rid of them because the color went out. And they didnt get dumped because they still worked and were passed onto the needy.

From the day it was installed about a year ago, it leaks badly under the door during the first cycle. It never cleans the dishes well and always leaves funk all over for me to scrape off after. I might as well hand wash! Now the unit will not complete cycle. I have taken it apart a zillion times to clean and inspect. What a piece of **. Locally we have a tire store called Discount Tire. In their TV ad they show a little old lady throwing a tire through their front window and the ad says if youre not satisfied.... bring it back. I wonder what it would sound like when I throw this dishwasher through Lowes front window?

I purchased a Samsung Conventional Oven from Best Buy in August 2011. The stove worked great until now. I was preheating the oven to bake lasagna and could smell burning plastic. I looked in the oven to make sure there was nothing burning inside and there was nothing. As I closed the door and stepped back, sparks started shooting out of the stove top and smoke was everywhere. I had my two month old son and my three dogs with me in the kitchen. Luckily none of them were injured. The ash from the blowout was all over my kitchen. The breaker blew (thank god) and I immediately unplugged the stove. I could not see an obvious signs of a problem until I really looked at the back of the stove. Where the plug is connected was covered in black ash. I removed the panel to find that the area where the plug connects was completely melted.I have had this stove for almost four years now. THIS SHOULD NOT HAVE HAPPENED!! Im still scared to death that this could have caused a house fire or an injury to my son, myself or my dogs. I will be contacting Samsung to see what can be done. I have read horror stories about their customer support but I have my receipt and pictures to back me. This is UNACCEPTABLE!

We bought our French Door refrigerator less than 4 years ago, for $1,500 from Best Buy, and it has already broke down. We tried to find someone to come fix it and the cost would be more than buying a new fridge. So we bought a Whirlpool from Home Depot for $600 (no frills this time) and hopefully it will last longer. We will never buy a Samsung Appliance again, complete JUNK! They should stick to cell phones.

My previous fridge was also a Samsung and it worked without any issues for the past 12 years. It is like plug and forget appliance and it came with all the features as described in the website. It is energy efficient and sleek in design.

Our 2-yr old RF197 has failed 4 times. At the first failure, at the one year point of ownership (the minute the warranty expired) and after a lot of time spent badgering Samsung, they agreed to pay for fixing the ice-backing up on the interior back, and stopping the water collecting on the fridge floor. But the repair didnt work. Again back to badgering Samsung - a terrible, terrible company. I hear there is a class action lawsuit; we plan to get in on that now. Also our atty. is pressing Samsung corporate starting today. Outrageous, because it has broken again! We paid $1300 for this junk in 2011! Recently, we arranged with them to receive a prorated refund to discard/return to them this lemon. They agreed. Yesterday, a new, very rude, sweet-voiced stumbling employee in the exec office, reading off a sheet that had nothing to do with this case said, Not approved even though we have sent the receipt properly and were told (and it is recorded on our ans. machine) that they were in the process of arranging the refund. Avoid this company! We plan - and please all of you do the same - to report to BBB and to our state Attorney General Dept of Consumer Affairs. This could be rampant fraud by Samsung and needs to be investigated. Tell everyone you know, to exert widespread political pressure. When in the store, tell others looking to buy to avoid Samsung. Check your state: many states require a better warranty than that granted by Samsungs warranty and you may have more rights than that limited Samsung warranty. Best of luck to everyone. What a racket. Our previous 2 refrigerators lasted 25 years with not one repair! We will post what we find out.

We purchased this dishwasher in April 2015, but did not have it delivered to us until June when our kitchen was completed. The first dishwasher to arrive was damaged. Had a bent door frame so the door would not close. The company we purchased these from (PC Richards) replaced the dishwasher and a new one was sent. In December 2015 and exactly 6 months from when dishwasher was installed it is no longer cleaning the dishes or drying them. We had a tech come out and it was determined that the heating element was bad. We also showed him a broken wheel on the lower rack. Tech said he would order parts. The parts came in and the tech was here to fix the issue. However, the wrong wheels were sent. To this day we are still without the proper wheels.Also, we have had 3 service calls since the new heat element was installed and still dealing with the dishwasher not cleaning or drying the dishes. The tech made a call to Samsung and they did some tests and it showed the dishwasher is functionally normal with no issues. So here we are with a dishwasher that is only 6 months old not working!! This dishwasher is garbage.

Bought new Samsung microwave (me21h706mqs) and after one week it caught on fire at the plastic piece in rear corner. Lucky we were at microwave watching or whole house could have caught on fire. Huge plastic smoke and horrible smell. Home Depot response was call Samsung. I asked them to come and take out as it is health hazard. Called Samsung, had to call three different numbers as they cannot transfer, phone technology?? Samsung was not impressed their unit caught fire and really did not care. Said they would sent tech in 2-3 days. UNACCEPTABLE.Basically they hung up on me after I requested someone come out on Monday to remove. Do you think if this happened to the GM at Samsung they would have treated it as routine maintenance? It is now 2 hours after Samsung was supposed to be here and no word yet. Going to replace with ANY other brand than Samsung. If you look at these reviews you see many fires. Cant believe they still are selling them. Buyer beware.

Great if you want to waste your money on this piece of garbage. Not even 4 years old and I had to have it fixed in April of 2019 and now in September I have been told that the evaporator cover needs to be replaced. Ice builds up behind the cover and eventually will affect the fan and the fridge will not cool anymore. Go online and you will see that this is a very common problem and I guess Samsung does not care. Thank you Samsung for taking my hard earned money and thank you for keeping local repair shops busy!

Samsung 20 cu ft french door - Our fridge drips water into the vegetable bins and below them also. Service is non-existent. Samsung is less than useless. Hopefully, Sears will fess up to this worthless piece of garbage.

I purchased The Stainless Samsung French Door with 2 drawers - Bottom Drawer Freezer - (Model #RF24FSEDBSR/AA) March 2016. I had issues from the first day. Ice maker was putting out approx 10 cubes per day. The cubes looked frostbitten. Water leaking from ice maker down the front of the refrigerator. Ice maker wasnt sealed properly causing moisture inside fridge. I have had many issues with the ice maker and it was replaced three times. I had another issue where my freezer stopped freezing and I lost the entire contents. Tech told me to turn it into my insurance, which I didnt.All within the first year. Since I was having so many issues Samsung gave me a free ONE TIME service call to replace another ice maker. I continued to have issues with the ice maker and it finally stopped working altogether. I thought mine was the only one. Come to find out there are so many others with the same issues. I contacted Samsung again once I knew there were ongoing issues and mine was not the only one. I explained that I had a failed back surgery with restrictions on lifting and these 20 lb bags of ice are not easily handled. I told them that I wanted what I paid for - A working fridge, freezer and ice maker. They ignored my request. This fridge was over $3000. SO FAR they have completely ignored me.

The Samsung refrigerator is not cooling. The warranty was up on April 1, 2012. The icemaker went out first a couple years ago. Now, the fridge part stopped cooling and then it’s the freezer. I had an appliance man out and he said he hates Samsung, for they are the lowest next to the LQs. He checked out the parts and thought it was a sensor and then found out it was the motherboard. He didnt have a motherboard, so we decided to check around for another refrigerator. Meanwhile, he suggested we turn it off and let it defrost. He suggested using a leaf blower to help it defrost all the way. Also, he said it may kick off and run fine from now on, but who knows?

Purchased all Samsung appliances for my new kitchen, the refrigerator is by far the worse of all the appliances. Ice maker makes very little ice, enough to fill two tumblers a day. It quits and needs to be reset in order to start again. The overall size and room is small, I bought a 4 door two for freezer and two for fridge, not the best choice. It looks good, but not user-friendly. Hard to get the drawers out to clean.

Waterwall dishwasher model DW80h993OUS started pouring water from the bottom shortly after we bought it. Two service repairs later it is still leaking. It is only a few months old and this is unacceptable! There is no reason a new, expensive dishwasher should be continuously patched together. Im going to give Samsung one more call and hope they do the right thing and replace this dishwasher.

I am very disappointed with my Samsung SMH9207ST over the range microwave. This microwave was purchased along with a Samsung Range, and Refrigerator as we upgraded all of our appliances to stainless. We have not been happy with any appliances especially the Microwave and Range. The microwave has had many problems and now is displaying an error SE and wont work. We have tried to shut it off at the circuit breaker to correct the error. But, that didnt correct the problem. Samsung does NOT stand behind the problem. It seems that these products are designed to only last to the end of the warranty. Nothing beyond. Luckily our dishwasher was not a Samsung and we love it. Bottom line - dont buy Samsung if unless you want disposable appliances. I have never encounter the multiple problems that we have with these.

Microwave Mod # SMH9187st has an enormous amount of people on line with the same problem; in the middle of the night the microwave starts beeping and SE is displayed. Only way to fix it is replace with parts that cost over a hundred $ but afraid to discover new parts may have same defect. Microwave (of course) did not stop working until after the warranty. I have had many microwaves in my life. Never ever has any of them stopped working, only just wanted a better one. Now I am forced to buy a built-in type over 600.00 at home depot because Samsung is JUNK!!!! My wife wanted a Samsung phone until I reminded her of the dead-weight junk in our kitchen. So we went with Iphones. NEVER Samsung!!! !

Purchased this dishwasher (Model DW80F800UWS/AA) 11 months ago. During that time our kitchen was under an extensive remodel so dishwasher wasnt in service for 8 out of the 11 months weve owned it. Now that our kitchen is in working order we hooked our new dishwasher up. The past 3 weeks have been plagued with numerous error codes: oE, 9E and HE. Ive contacted Samsung and each time theyve sent out A&E repair service to address the problems. Although the reps from Samsung have arranged for repairs this is really becoming ridiculous to say the least. So far this machine has gone through 2 case assemblies, an ECS sensor, main control board and now needs a heater sump pump assembly. Essentially every working part, some of them twice. To say were frustrated is putting it mildly. Now the holidays are approaching and we need to wait another 2 weeks for parts. Our manufacturer warranty ends in 3 weeks. If this ever gets fixed were pulling it out and replacing it with another brand. We will never buy a Samsung appliance ever again or would feel confident to recommend their products.

So sad. Built a beautiful home almost 2 years ago (June 2015). Was so excited to have a nice kitchen. We decided on a Samsung suite for the kitchen. The problems started with our dishwasher. Didnt clean the dishes and smelled of garbage every time you opened it. Had numerous tech calls to fix never was. My last straw was when they didnt show up for another appointment after taking an afternoon off from work. We replaced it with a Bosch after only 8 months. My microwave doesnt turn. It used to but we discovered (after warranty was up) that the plate feet were too big for the part on bottom of microwave to turn it. So the refrigerator. Small issue but the bottom deli tray cover comes off every single time you open the drawer. It is too small for the drawer.Called Samsung and they sent us another one. Same issue. Go into Best Buy and look at the floor model and it works and fits perfectly. Not sure why ours does that. Last month noticed that the same drawer was stuck. Pulled it out and there is a buildup of ice on bottom. Cleaned it all up and has happened again. I am sitting here with two coolers, a dorm refrigerator and my RV refrigerator filled and my Samsung unplugged and empty. I have read that this is an issue. Almost to point of just wanting a new refrigerator. I wish I had the money to replace right now. Dont want to deal with Samsung products again. (Also have a 55 Samsung flat screen and the picture turns off randomly and you have to shut it all down and restart).

We purchased Stainless steel kitchen appliances in 2016 and have nothing but issues. Bought an extended warranty and even they refuse to repair anymore. Refrigerator - stop making ice, didnt cool properly, buildup of ice under deli tray, door handle came off of freezer drawer. Microwave - not warm properly, some of features not working. Dishwasher - will not drain water proper or wash dishes efficiently (dirty after an entire cycle, motor keeps running). I have contacted them. They only guarantee a year like most. Thats why we got the extended warranty. Never experience such repairs. Its only been 3 yrs. Something is wrong with this picture. I have spoken to them and they have washed their hands. Even the warranty service man told me that they were bad manufacturers and that they get calls all the time back to back for same issues. Please YouTube the models before purchasing. We are out of $4000 basically. I filed a complaint with BBB. They need to stick with cellphones.

Side by Side Refrigerator RS265TDRS is approx. 3 yrs old. Problems with ice maker freezing up and not making ice since I have owned it. Ice maker replaced one time during warranty, but I continue to have the same problem. Now the refrigerator will not cool, found that the back of the fridge was frozen and the evaporator fan motor will not work. Had to defrost refrigerator with hair dryer. Just read all the reviews with the same complaints. Wish I had read the reviews before buying, but I will not make the same mistake of buying from Samsung twice. I am ready for the class action lawsuit.

Samsung is giving me the royal run-around in trying to: * get a 3rd new replacement refrigerator. I bought a 5-year warranty from Home Depot, where I originally bought this refrigerator on 7/15/13; it arrived damaged out of the box; the 2nd refrigerator, which is sitting in my kitchen, wont make ice and the temp in the fridge doesnt get above 54.6 (so all food has spoiled!)* get my current fridge repaired -- TO NO AVAIL! I have called and spoken with 6 different Samsung reps -- one told me parts were on order from Via Appliance; another said well have to refund your money for the fridge but wont refund my $ for the 5-year warranty (I have to deal w/ Home Depot for that!), and yet another said they couldnt help me -- I have to contact their external affairs dept. but refused to give me a phone number.It seems the ONLY appliance repair company that Samsung has under contract in Northern Virginia is so backed up with Samsung refrigerator repairs from customers that theyre refusing to take new service requests from Samsung. There seem to be so many problems with these refrigerators that appliance repair shops are REFUSING to repair them -- even when NEW and even when THEYRE under contract with Samsung. Unbelievable!!! STAY AWAY FROM SAMSUNG REFRIGERATORS!!! Theyre not only a piece of junk, their customer service is non-existent!

Like so many others, our Samsung dishwasher has problems with the upper shelf bracket. Instead of replacing with Samsungs part, I used plastic 8 inch cable ties and they work perfectly. Have not had problems with that since (9 months), but am getting error message oE which means a problem with draining. Repairman is ordering part to fix but I dont expect it to last. We will replace ASAP with a different brand. Just hate to spend the money only because Samsung is terrible in appliances.

I purchased this model in May of 2016. For the past 6 months it randomly works. The screen flashes 777s sometimes, sometimes nothing at all and currently has completely stopped working altogether and the screen shows C-FO. It was an expensive microwave purchased with 2 other black stainless Samsung products, one being a $2500 refrigerator that has quit producing ice. Ive contacted Samsung and they will not stand behind their products. Very dissatisfied and will never recommend any of their products.

We purchased a Samsung refrigerator (Model # RF323TEDBSR) less than two years ago and have had three repairs. The latest annoyance was the loud cycling sounds that came from the unit and stopped temporarily when you opened the door. The tech said it is the fan icing up in the back of the unit and replaced. Here we are about 8 months later and it starts up again. Not impressed with Samsung appliances and will never purchase one again.

The refrigerator leaked water on the bottom inside. Called Samsung about the problem, they didnt offer any remedy, which they could have sent the $6.00 part at least. I had to shop the internet to solve my problem, which took a long time. From what I understand, many people had the same problem and didnt get any help from the manufacturer.

Purchased a brand new Samsung counter depth fridge. Ice maker continued to freeze up and eventually was unable to make ice. After two repair visits ($180) from the local company I purchased it from (someone I had dealt with for years and was an authorized dealer) I decided to call Samsung. After a few hours of problem determination (including defrosting the unit again and chipping away the ice) the issue was considered corrected. Of course a month later same issue - contacted service again and they scheduled a service call. The service tech was there 30 seconds and knew exactly what the problem was. There is a significant gap between the inside wall and ice maker allowing air into the unit. Very obviously a manufacturer defect and one they had seen many times before.I contacted Samsung service again - explaining the issue and requesting to be reimbursed for my third service call (Im now up to $270 on a 2 1/2 year old unit that I paid $3500 for) and was not very politely told the unit was out of service, it was not a known defect, and they would not reimburse my service call. Sad but true, worst part is they would not own up to the defect, although the tech told me they are required to report their repair fixes which they have done many on these units. They even carry a special tube of caulking with them just for these units. Good luck buying one - last Samsung product I will ever purchase!

I have the bottom freezer, split door fridge model. I bought it solely because the GE Profile I had for over 10 years finally needed replacement (due to some cosmetic damage - no issues involving its functioning) and the Samsung was literally the only model that would fit into the custom space in my kitchen. Within the first months I noticed a lot of water pooling in the bottom below the crisper drawers and then in the crispers themselves. I stopped using them all together and then about a month after the 1 year mark (when the warranty ran out), the left door stopped closing appropriately. In fact, the only way to close it is to manually manipulate the fold and then close the opposite door. I finally got a service appointment, took a day off from work to wait and was told that the part has to be ordered and it will cost me $320!!! What an absolute piece of garbage.

Sears has recently advised me, after telling me I was to receive a replacement for this lemon that they will not honor the replacement offer. I received 2 confirmations by phone on this and they (SEARS) sent a service person over to do the return report. I awaited Sears to arrange the replacement BUT instead they reneged after I called them to find out status. Some malarkey about, We dont take fridge back due to faulty ice maker issues... even though they replaced or fixed it several times only to have the problem recur.I have both the factory warranty and the optional Sears on this proximate 2-yr-old EXPENSIVE unit. I have advised Sears by phone that I will take them to court unless they exercise good faith on assurances, promises and warranties. Anyone else out there with endless ice maker issues Id like to know.

We bought this range, Samsung NX58H565OWS in October 2014. In 3 years of normal family usage, we have had to replace the thermal coupler twice. All the knobs that control the stove top have broken and the cast iron grates have even broken. In over 25 years of owning appliances, I have never had one that broke down in so many ways. Never had knobs or grates broken before and two thermo couplers??? To make matters worse, my local appliance repair company wont service Samsung, wish Id known that before I bought it, lesson learned. I understand why they wont service this badly constructed stove/range. When I contact Samsung for help, the first guy hung up on me. The second lady just sent me to the parts department so that I could purchase all the replacement parts I needed. Time to buy a new stove, never again will it be a Samsung. Really disappointed!

Paid for a Samsung Refrigerator. Picked it up from the retailing Store 3 months later. I was given a Pickup invoice on which the Retailer indicated the date of sale and the date of pickup. However, the unit developed some problems. I called Samsung (Manufacturer Warranty). They insisted that it was over one year I paid for the unit and as such was out of warranty. I went to the Retailer who gave me a letter and also wrote Samsung to clear the air on this issue. The letter clearly outlined the day I reserved the unit and the day I picked it up and asked Samsung to extend to me the warranty from the date I picked up the refrigerator.Every time I contacted Samsung, the customer service agents claim they never received the letter from the Retailer. I had to send it to them again and again and again. Ive done this over 6 times. They always claim they never received it and as such would not authorize a repair of my refrigerator. I am tired of all these and intend to look for a repair technician who will repair it. I will then go to Small Claims court to file a claim against Samsung for the repair and loss of use of my refrigerator including costs of damaged foods. I called the Customer Service once again for their mailing address to send them the court papers. The agent I spoke to refused giving it to me. Said I should email it. How can I email the original court papers? Even if I can, to an email address they never admit to receiving my emails at? Finally, I will quit patronizing SAMSUNG products!

Bought the Samsung French door refrigerator in 2014. In 2015, it stopped cooling twice. Had to be thawed at home since it is already out of warranty. Which is ridiculous. Samsung service is of no assistance. Just refer you to a local repair shop who refers you elsewhere because they refuse to service Samsungs products. If I had known about the short life of this refrigerator and the inability of it to perform its only job of cooling food, Id have definitely switched to another brand before the purchase of this $1,500 piece of pretty - looking junk. Samsung has been made aware of this design flaw for years, but due to selfishness and greed have refused to address the issue, fix / redesign the problem coils, or even recall their junk refrigerators. They have done a huge disservice to their consumers by allowing these pieces of junk to remain on the market without fixing the issues. I feel they should be made to recall the problem appliances. We lost over $300 in food and even the babys formula. Theres no excuse to sell high priced junk to consumers without standing behind your products. Bad business practices. Samsung should just stick with cell phones and computers. Their refrigerators are not worth the money or bad reviews. Just stay away!

We purchased a new Samsung (dishwasher) appliance set 2 years ago. Constant bad odors & not cleaning well. During that time I had service come out several times. They always said everything was fine. Suggested cleaning products etc. All of which I tried. Nothing worked. The smell of this unit was horrible. Finally got rid of it and bought a Kitchen Aide. Love it! No odors and cleans well. I will never buy another Samsung product.

Purchased Samsung refrigerator 1 year and 15 days ago and it quit working. Per Samsung that is too bad. You will pay 160.00 service call and 135.00 for a part that is defective. Worst customer service I have ever had. Check out complaints against Samsung before you buy one of their products. You do not need to act on my word alone. If I had checked for reviews on their product I would have never bought anything with the name Samsung.

Researched before purchasing, didnt find bad reviews. Bought 4/2018. Did first cleaning in December. Oven stopped during first cleaning and door wouldnt open. Contacted Samsung and they told us that the warranty had expired in 2017! Before we had purchased the appliance! It then took lots 10 days to get someone to come to fix it. When asked if this would happen again with cleaning mode, he replied that it probably would. Now, I ask, What good is the self cleaning feature on an oven, if you cant use it? He also said that this is common with Samsung ovens. Ralph Nader, where are you?

I purchased a Samsung 24.73 ft 4 door French door refrigerator Model #RF25HMEDBSR in August of 2017. Not sure how long I had it when the ice maker started freezing up and had to be defrosted with a BAIRD dryer. Called for repair the first time in February of 2018. They replaced the entire ice maker, however it started freezing up again. Repair sent out again on May 14, 2018. The technician tells me the entire refrigerator need to be replaced and someone will call me within 24-48 hours. No call, I call Samsung and I am told, WE DONT CALL you, I am told to submit receipts and someone will contact me. I submit my receipts and receive a phone call on the 22 of May to send a better picture of the receipt.May 23rd I received an email stating the exchange has been approved and someone from the Lowes where I purchased it should give me a call within 5 business days. 5 days later no call. May 31st. I call Samsung, they tell me the exchange is finished on their end and I need to contact the local Lowes. Call Lowes, they have not received the RMA (return merchandise authorization). I provide the number and they contact Samsung to request it be sent again. June 1st - Lowes calls, RMA received. They are required to come and pick up the refrigerator, refund it then they can order the new one... I call Samsung, and explain how I am not ok with this, The bottom line is, they don’t care.The angel in this scenario is Jessica (and Dianne) assistant manager at Lowes in Santa Clarita California. She is willing to order the replacement without having the old unit back. Because its a special order will take 10 days to get to the store. That puts me at the 14th of June, almost exactly 1 month from the date of my 2nd repair and the day I get on a plane to go to Europe for 2 weeks. Here’s the Bottom line, Samsung did nothing to make this an easy process and they don’t care. I just stumbled on this site and can see this is a known issue and they have done nothing to fix the problem. During manufacturing or after the units were purchased.

I was so excited to purchase this item for my new kitchen remodel last year. I made the purchase in March 2015, believe it was delivered in June 2015. The stove was installed in July 2015 and began use in August 2015. I am out of warranty. The first time I used the self-clean mode, the control panel died and the oven remained locked. I contacted Samsung, who arranged out of warranty service. The stove broke on Friday, service was today (Wednesday). After the technician detached the oven from my grout and backsplash, he determined the thermostat went bad. I paid my $79 service fee and he is ordering the part.Technician is concerned as to what caused the thermostat, saying ideally hed replace the control board, the fan, and the sensor so that he doesnt end up back. I contacted Samsung, very upset with this clear defect. I get the Sorry you are dissatisfied, but you are out of warranty. 15 years I had a Kenmore... never had a problem... ready to go back! DO NOT BUY A SAMSUNG PRODUCT, CLEARLY NOT CONSUMER FRIENDLY!!

Recently purchased from Lowes a Samsung dishwasher (Summer 2018 Model). Original price, 599.00. Had it professionally installed. It is relatively quiet compared to my old one, however it will not dry the dishes. It does have a heating element, but no matter what cycle is on, it will not drain entirely, so when the heating element turns on during the drying cycle, it just heats up the standing rinse water left in the bottom creating a huge amount of steamed rinse water and saturating the dishes. If I hold down the start button for 3 seconds it will magically drain entirely, but manually completes the cycle so drying is off. WET DISHES. I hope the appliance engineers at Samsung go back to R&D school, and definitely need to stay away from Samsung Audio Video electronics. They will surely ruin the only good product in the brand.

We have Samsung French door refrigerator. We have had it for about four years. We are starting to have a hard time finding a water filter. We have tried several brands and none of them fit. Someone told me that Samsung has changed the connection for the water filter and newer filters wont fit the older model even though it says it will on the filter. Does anyone know if this is true? Our model is RF267AARS.

We purchased the Samsung refrigerator (Rsh260sh) about 7 years ago and started having to replace parts 6 months after the warranty expired. Weve spent several hundred dollars for 3 fans and 2 ice makers. Now have to keep the water line to the ice/water clamped off to prevent the water dispenser from randomly flooding my kitchen. My door has rust stains down the front. Of course Samsung has offered no help except one visit from a repairman that states its unrepairable due to the rusted door and out of warranty. #NeverSamsung!

We bought this range in Feb 2016, and it has not worked properly since the beginning. Their service desk is designed to discourage callers. For example, they keep asking me the same questions I have answered numerous times. Is there any recourse?

This has to be one of the worst refrigerators (Samsung 28.5 capacity, French door with freezer below) ever made. The ice maker would make ice sporadically. Sometimes there was enough ice to get through a day. Most of the time we had to rely on trays of ice that we purchased separately out of frustration. The shelves that hung on the doors were so poorly designed that they often broke off which caused many disasters with broken condiments and such. I know the shelving problem is not isolated to our refrigerator. A friend had the same model and every one of his shelves were also broken. Currently my shelving is patched together with tons of duct tape. Now to make things worse only 7 years old and the compressors has stopped working. I would caution anyone who is considering a Samsung refrigerator to reconsider.

I bought a stainless steel fridge and freezer and fridge doesnt cool. Paid for an outside firm Samsung sent to do diagnosis. They then cant fix it. Come to find out Florida has nobody that can fix it. Samsung wont do anything since we have moved and lost receipt in move. They have everything on file but need receipt first they say. I contact the store where purchased as Samsung asked and they dont have on file either. Because of this Samsung wont do anything. Funny how they have all my information and model and serial numbers on file but they still wont do anything. I just want it to be fixed but they wont do anything. Dont ever buy FROM SAMSUNG!!! They took my $2500 for the fridge but wont do anything to fix or replace appliance. Its only a couple years old. Buyer beware.

To make a VERY long story short... Samsung apparently made thousands of filtration parts incorrectly - even their J & J official Parts technician said they were getting hundreds of call about the part not fitting into the Samsung refrigerator system. I have spent over 4 hours in the past several days trying to get some resolve and get this... Samsung agrees the part was made different than the previous part (the one that, ahem, FIT YOUR REFRIGERATOR!), and now we are to PAY someone to come out and change our refrigerator filtration system to fit their defective parts. Now, how will this work? Will they continue to made the poorly manufactured parts to fit the newer filtration system, or will they correct it and then I would again have a problem with the Samsung part fitting into my Samsung refrigerator. Why oh why didnt we go with a GE?!?

We have model #RF263BEAESR. Major problems for such a costly fridge. Water pours out SLOW, ice would stop producing, ice would come out in pieces or cubes, ice shoots out on floor, ice maker freezes up... Now water valve needs replacement.

Purchased in 2011 for almost $1500. Ice maker broke within months and freezer followed shortly after. Repairs.... $250 initially and then $900 for new compressor!!! Worst purchase EVER made and will NEVER purchase anything from Samsung again!!!

We purchase a package from HH Greg 4 piece appliances refrigerator, stove, dishwasher and microwave. The ice maker stop working. Had to be replaced within a year. The oven stop working 13 months after the purchase date. I called the customer service center to discuss how disappointed and upset I was about the faulty equipment we were sold. What really upset me is the repair company they referred me to order parts before coming out to examine the refrigerator which lead me to believe the problem with the ice maker was a known issue.The same thing happen when the repair company called about the stove. Im so frustrated they knew of the issue with these appliances and dont have a problem passing the repair bill to the consumers. I owned GE appliances for years. Decided to go with Samsung because I thought they had a good product. Im so upset and disappointed. If I could afford to I would replace these appliances. Im worried the dishwasher and microwave is going to break next. I didnt purchase the warranty because we paid cash and thought we were buying high end products we felt safe. Was I ever so wrong. I wouldnt recommend Samsung to my worst enemy.

They sell defective products and dont stand behind their products or customers. My 89 year old mother has model rf217acrs and she loses hundreds of dollars worth of food not to mention puts her life at risk with spoiled refrigerator food. The fridge air chamber freezes solid then does not maintain temp in fridge. Weve tried Samsung but they say, too bad, out of warranty... Just two years old! I would give it zero stars but this form wont let me.

I have approximately a three year old Samsung refrigerator. I have now been waiting 5 months for my replacement ice maker to come in from China for the second time. I just verified all serial numbers with my repairman. They once again have sent an ice maker with the numbers repair is telling them but on the wrong ice maker. I am a big ice fan. I replaced my old refrigerator because of a broken ice maker only to have a three year old refrigerator with another broken Samsung ice maker. So much for all the bells and whistles Samsung. Your product isnt worth 1 star.