We purchased a Whirlpool French Door Bottom Mount Refrigerator on July 14, 2014. Price $2,139.99. We chose Whirlpool because they have always manufactured and stood behind their products. Hah! We will NEVER purchase another Whirlpool product or even a product made by Whirlpool. The refrigerator quit cooling over a week ago. After calling Whirlpool service center they set up an appointment for a service call. The repairman came out said it was the refrigerator fan motor and another piece. He tried to order both but was told the parts would have to come from Lakeland, Florida and it would take about 5 days or so to receive them. We called Whirlpool. After being on the phone forever they finally said they would overnight the part to our home address then we should call the repairman to make a return visit. We received the parts last Thursday, called the repairman and he couldnt make it out here until today. When he got here and started to replace the part he discovered Whirlpool had sent the wrong fan motor. He called Whirlpool and they said the part was on back order and it would be shipped in 5 plus days or so. Both my husband and I talked with Whirlpool and the only thing they were willing to do is if they find the part they will ship it overnight then we would have to call the repairman and schedule another service call. They did say if we found the part they would reimburse us for the part. They wouldnt talk with us about replacing the fridge, etc. I will be out of a refrigerator for what looks like 2 plus weeks and this is not acceptable service from a company like Whirlpool. Pretty much everything in our fridge has gone bad. Whirlpool is not even willing to compensate us for our loss of food. They said all they could was offer us a 6 month extended warranty. We are completely unhappy with their service or rather lack thereof.

In September 2011, we purchased a Cabrio Washer and Dryer. Both appliances are extremely inferior. My first complaint to Whirlpool was in reference to the dryer. It kept overheating to the point that you couldnt even touch the clothes. In doing research I found this was a common problem and in some cases, even caused fires. After finding this out and contacting Whirlpool to complain and see if there were any recalls, they indicated they knew nothing about the problem and recalls would have to come from their legal department. I asked to speak with someone in that department and was told that was not possible. We threw the machine away and purchased a new no frills dryer. Now the washer has totally died. It would make noises, lockup, not spin, not clean, etc. Basically all the complaints other consumers have listed. It is now on the curb and I will again have a purchase a new washer. The Whirlpool refrigerator I bought at the same time is a whole other story. Please do not buy Whirlpool. When contacted they show no empathy or concern about the inferiority of their products. There are only the 2 of us now and we do laundry one time a week. It amazes me how much money I am out between the initial purchases, repairs, and replacements. My daughter has also had the bad luck of purchasing Whirlpool appliances and is now experiencing the same problems. Get the word out to all of your friends to NEVER purchase Whirlpool. They are apparently only concerned with their profits and not making good products or caring about their consumers problems. I made a very expensive mistake and will never purchase their products again. I have made them aware that I would be placing my review on your website along with the other 1,690 complaints. I have all my documentation re purchases, repairs, replacements and emails sent to Whirlpool. Unfortunately I cannot document all the calls made to this company. Bottom line, Im very disappointed in the products and the lack of concern. Please do not purchase.

I count myself as lucky... my Whirlpool 465 Accubake Ceramic Cooktop stove was given to me. I have used it for 3 years. One day, out of the blue, the oven, which was in use, started clanging loud and jumping up and down. I started screaming & tried to cut it off & it would not go off. I ran to the panel box & threw the breaker. It also burned my food that was cooking. It did it several times. Then I decided to not cut the light on or touch the button to raise the temp. It has not done it since. I bake everything on 350 degrees and immediately throw the breaker. I am scared of this stove and plan to replace it. I will NOT buy a Whirlpool, anything. (washer/dryer/fridge/aircon)....once bitten...

Purchased a new Whirlpool washer and dryer at Best Buy 6 months ago. We complained to Best Buy and Whirlpool about our clothes not getting cleaned. In other words, my clothes are coming out of the washer dirty. My make-up towels come out with make-up, my husband’s fishing clothes smells like fish and my son’s bike riding clothes is full of dirt. Whirlpool’s answer was the technician is reporting that the machine is working fine. Whirlpool told me to use different cycles and detergent etc. and I have done everything they ask, but my clothes are still the same. I told them this is a defected item. A washer should do its job - wash dirt and smells out. I want a different washer and they refuse to exchange this item for another washer after a second call to technician. Best Buy is telling us there nothing they can do for us. What has America come to? The manufacturers and dealers are selling to consumers and taking advantage of them by not responding to the needs of the consumer. In other words, we the consumers pay for product, take time from work and personal time to reports these problems and we get nothing back, just the run around. Is there something we can do? What can we do? This is very frustrating. We work for what we need. We pay for what we need and we dont get what we need. On the other hand, the manufacturer and dealer get what they need, our hard working money. What can we, the consumer, do to get our hard working money worth????? If anyone knows, please share your experience.

I bought a Whirlpool duet washer and dryer. These appliances are still under one-year warrantee. My washing machine was broken for four weeks, and they have been unable to receive all of the parts needed to repair it. They have made three appointments to fix the machine, telling me that they have the parts and only to cancel the appointment the night before. I have tried to get Pacific Sales to exchange the broken machine, but they will not do that or compensate in any way. This is a top of the line model; I would have been better off with a low-priced model, and I might actually have a machine that worked. Whirlpool supposedly had the parts on back order, which is not what Whirlpool informed me when I was able to reach them.

Refrigerator, less than one year old, quit working and destroyed several hundreds of dollars worth of food. Whirlpool warranty division was notified and a service technician was scheduled to arrive yesterday, a week after the warranty division was notified. Yesterday, no one arrived. Today the warranty division was again notified and we were advised the service technician was never scheduled and they do not know why this happened. Here we sit again for another four days awaiting a service technician.I am disgusted with the failures of Whirlpool and their warranty division. Again, in less than a year Ive paid nearly three thousand dollars for a refrigerator and it fails, destroying hundreds of dollars of food. This has been a complete struggle trying to maintain food in a household both children. I expected a long time manufacturer to provide better warranty, service, and not just tell me they are not sure why. I would hope that no one ever buys their products again, God knows I will not!

This started Sept 27 2017 when the ordered online electric range 30 inch slide in oven Whirlpool brand was delivered. When using the oven, a noxious diesel smell filled my home, despite multiple attempts to burn in the unit as advised. 10 days later after still trying to burn it in fumes got worse. I called corp who then sent over a tech to look at it and the tech shared with me when he arrived that he was the wrong person since he cant smell due to an old injury! He admitted he smelled a chemical when it first went on but it went away for him but might have went away due to is impaired smelling ability. I called Corp back and they totally agreed something was wrong with it that could not be repaired and the unit should be picked up and I should be paid back that day it is picked up. They said in a few days which later turned in 2-3 weeks out and counting... I filed a complaint with the BBB due to the ongoing issues. Corp office said they would pick up unit and at that time hand deliver me my refund in full. At first the pick up was weeks out but after BBB was notified they came yesterday 10/18/17 and removed unit, but no check! I called Corp again this time asking why I did not get my money as they promised she said someone dropped the ball, and that someone should have told me that since they had to get someone non-local to get it that they will mail me the check in 14-21 days! She said I see in the notes. They told you they would hand deliver you your refund so they should have called you about the change.So here I sit... No oven in use since Sept 18 and no money back to buy one for weeks yet. I have never been told, despite my requests as to what the chemical was that I was burning off in my home and exposed my family to over 10 days which we had headaches and nausea from (despite windows opened and fans going at full blast). Only that it might have come from the manufacturer or process. This company isnt the only one who has had issues on occasion with a defect in this never-ending chemical smell but the lack of regard of my safety concerns and failure to stand up to what they offered to do (poorly handled response) is simply wrong and bad business. I have not dealt with Whirlpool regarding matters ever and have very little of their products in my home so unsure if this is unique or standard with them. I wont buy their products anymore because I am less than very dissatisfied with my experience. I may have been the only unlucky person having this kind of response from this company but felt the need to share.

Ice maker kept freezing up. Im continually taking the ice tray out to unfreeze. The frequent removal of the tray eventually broke the tab off on the liner. Ive now been told this (liner) is not a replaceable part and since that is the case, the warranty will not cover. Im upset that the repair technician did not process the claim properly and state that the make had a problem freezing. What kind of company would manufacture a product that would have parts that are unrepairable? You spend close to $2,000 on a refrigerator, wouldnt you think you would have an ice maker that works? I know they hope to sell more appliances this way but you can bet I will not be purchasing another Whirlpool anything! I will also be retracting my recommendations to friends and family to purchase a Whirlpool. The company does not stand behind its products.

Purchased a Whirlpool WRF990SLAM fridge in 2013. Ice maker went out and the evaporator. Service tech said he needed permission from Whirlpool to work on. Would definitely not recommend purchasing this brand.

I purchased a Whirlpool Cabrio Washer WTW6200 & this yr purchased a newer dryer w/ steam capability. I wish I would have waited a couple months for a new washer that yr and purchased the one with no agitator inside! But my washer died that day & I needed one & NO ONE informed us of the changes or problems of this agitator at the time of purchase. I have had this service several times my first year and the agitator replaced I believe twice. But it still destroys clothing. I called 1 month out of warranty and even though they had been out several times the first year for the same issue, they would not help me! Yep, even after the 1st year they said to get things done I had to purchase an extended warranty even though this was a mfr issue no doubt! So, 3-4 years later I still am dealing with the very same issue over and over with NO RESOLUTION in site and $900 in the hole for this washer and I am losing money with clothing damage weekly!Even today I had two pair of jeans, $98 ea rec these terrible uniformed marks all across the legs making them unwearable! At least for where they were intended to wear them at. They are now yard jeans...yep $98 expensive yard jeans now!!! These were my good jeans which I cant afford to buy more nor replace them so I have to do without. We cant wash anything with strings such as hoodies, shirts or baby clothing with spaghetti straps or little dangle things; we have to use the laundry mat and come home & dry w/ my Cabrio steam dryer which I love. Most everything I have to use zipper net bags but even then things still can get destroyed, especially if a hole gets torn in the bag from the wings of the agitator as you will see in the below photograph. I currently have & own an expensive washer I purchased from HHGregg by Whirlpool replacing a previous whirlpool I owned for 22 years! Yep, Im wishing I had it back & put the $200 some needed to repair it! Please Whirlpool will you please do something & make this right once and for all. I dont have $900 for another washer. I just want to be able to use my washer without it destroying everything I own. I have darn photos of what this is doing and you wouldnt believe it. It took us an hour, yes an hour to untangle a top that became entangled in the flaps on the agitator. This is the worst design I have ever seen and needs to be recalled once and for all and either fixed or replaced with new machines of equal model with the agitation issues resolved or removed & with no issues or further costs to your customers! Why would you honestly believe that an agitator with wings coming off the bottom that are not attached to the bottom would serve some type of positive purpose in cleaning clothing? All it is doing is tearing them to shreds, tangling them up, doing things to hoodies which make them unrecognizable after ripping the cords so hard out of the hoodies that Ive seen them shred the material across the collar area and opening of the cording completely ruining hoodies ranging from $35-$75 a piece even after placing them in mesh bags! Why did we keep placing hoodies in the machine? Well with 4 children at times they just dont listen or get all the info as to what is going on with the machine as 3 were college kids coming home periodically & yes, to do their laundry. Look, lets talk straight. You as a company from what I have learned from appliance salesmen locally and regionally, you knew this was wrong and knew this was your last ditch effort of an agitator before you knowingly knew you were going to an agitator-less unit on your washing machines & already had one ready to go out on the floors. I know that you Whirlpool CEOs knew this unit was a bad call but chose to ignore it. You had to know it because there was no way this could have passed quality control. It had to have failed sometime in its trials showing you the issues of the wings. Unless you never did any quality control on this unit and just rushed it through? Please to the CEOs of Whirlpool, I am asking you to make this right if not for good standing of your company do it at least for families like myself who cant afford to buy another machine and are now stuck with NEW machines yet going to Laundry mats. This was to be my last washing machine I would buy hopefully. I am 54 and was not planning on buying another. How do you think this makes your company look???? Im just so tired of dealing w/ Whirlpool to only hear I have to purchase a $400 extended warranty with no guarantee that they will fix the issue. If an attorney wants to step in & believes they can help us and maybe others then Yes please help us because this is absolutely ridiculous and is a product that needs to be recalled. We are out so much money now and like I said we are to the point we cant purchase another washer. We had to purchase all new appliances as they all began going bad around the same time.

Purchased this washer 5 months ago. Have had service 3 times as dark clothes come out with white residue. I have done everything possible to correct the problem. They recommended from cleaning the machine, using less detergent, minimizing the load, using extra rinse, deep water and still the clothes come out with the residue. And it takes way too long to wash a batch of clothes. This is a known problem with this model. Repair company recommended a replacement and Whirlpool insists that it is a usage problem. One thing they said Could be water is too cold, I live in Florida there is no cold water! Whirlpool refuses to replace it. DONT BUY IT!!!

Just about three years old our washing machine started making a horrible noise and soon after a horrible smell. Won’t complete spin and dry. The bearing inside the drum has failed. The pump is making an unusual noise. I see a lot of reviews about this product. I find it strange that it appears to have a good rating at all the advertisers but in reality it’s really a horrible machine. Shame on Whirlpool for our landfills, dumps and recycle bins with absolute garbage plastic and metal Has to be recycled. We have only disposable garbage for appliances.

Cabrio washer bought 5 or 6 years ago. Started a whining noise when spinning, so loud we close the washroom door to hear the TV. Called service, they immediately knew that the main bearing was going out & quoted the two parts needed to fix THAT COSTS MORE THAN THE MACHINE DID NEW! Labor was not included. Was also told that it will eventually start leaking. Piece of junk. What happened to simple washers that did a good job washing in half the time that lasted 15 to 20 years???

I purchased a washer and dryer through Best Buy. I had already decided on what I wanted and have purchased Whirlpool appliances in the past including washers and dryers. I tried other brands and was disappointed so I wanted to go back to using Whirlpool w/d. I was encouraged to purchase this set because it was on sale. Worst mistake I ever made. I am so disappointed! I wish I could go back and do over. I would have gladly paid more for what I had wanted instead of saving (supposedly) a little money. I personally think they were trying to get rid of these models because they are awful and I have had so many problems doing a job I already dont but this set makes it worse. The washer is constantly off balance I think because you have to be so strict in how you lay in the laundry to the washer! Now the dryer takes even longer to dry my clothes than my twenty year old set (Maytag) which wasnt that bad. Is there any kind of trade-in I could do model: WTW4900B to get the set I really wanted (the models with glass top on washer and glass door on dryer)? I purchased this in April 19 of 2014. I hate it!

The washer does clean simple stains. The clothes end up all twisted (sleeves & pant legs). Antiperspirant gets transferred to dark clothing. Large loads do not get clean and the response from Whirlpool was run everything on hot and for longer than normal times. The enviro rating and low water usage claim has resulted in a machine that does NOT fully clean clothes. Look elsewhere and do not buy.

I was so excited when my husband bought me this as a gift this past year as we are a family of 6 which means lots of laundry. The first few months I assumed it was operator error trying to learn how the new one worked. Well here we are months later googling why it makes my clothes dirtier coming out than they were going. It leaves black linty looking streaks on all my white clothes, both inside and out and leaves white linty looking streaks on my darks, also both inside and outside. It DOES NOT REMOVE PET HAIR AT ALL! If you purchase one, and have long haired pets that shed, expect to invest in some lint remover. Im on my third type in an attempt to save me time. I will say OxiClean laundry detergent seems to be the only detergent that actually cleaned the clothes. Sadly, stores around here stopped selling.And whatever you do, DO NOT USE LAUNDRY PODS. It DOES NOT DISSOLVE THE HOUSING AND LEAVES SLIMY RESIDUE ALL OVER YOUR CLOTHES. I believe this is due to the fact that despite the setting, it uses little no hot water. Which would be great if it actually cleaned your clothes. I could run my clothes under a faucet with no soap and they would cleaner than this pos. Bottom line. Dont waste your money and if you do keep your expectations very low!

Within 5 months my 850$ dishwasher broke. 2 months to repair and 15 plus hours on the phone. Warranty is cryptic. You must allow them 30 business days from when they order parts. Buy Bosch, wish I did!

This morning is the fifth morning I had to take a cold shower. My hot water heater keeps going out. When we call, we are told to dust the underneath better, as it sucks dust. Are you kidding? The hot water heater is still under warranty, which means I will have to spend around $200 to have repaired again. So much for top of the line.

We purchased our fridge February 2017. It stopped working September 2018. It wasn’t staying cold. Under manufacturers warranty a repairman was sent out to assess the problem. They had to order the part that went bad. A week later the came back and “fixed” it. Total time missed at work 1 day. It stopped working again April 2019. It wasn’t staying cold. Under our Lowe’s extended protection plan a different repairman was sent out to assess the problem. They had to order the part. A week later they came back and “fixed” it. Total time missed at work 1.5 days. Yesterday (July 2019) we noticed it wasn’t cold AGAIN. Called Lowe’s and was told they could call it a Lemon and replaced until the 4th time it needed repaired. They would need to send out a repairman and assess the issue and make a repair. Our 3 yr extended protection plan expires February 2020. So we’re probably not going to make it Lemon status within the warranty. The fridge is French Door Bottom Mount model. Do NOT buy this refrigerator!

Wish I had done more homework before I purchased a Cabrio washer and dryer. The washer uses so little water that I sometimes find dry spots on clothing when I take it out. How can it possibly be clean if it doesnt even get entirely wet? I now pre-rinse all of my underwear before putting it in the machine. I know the instructions say not to put in wet clothing, but if it breaks sooner, Ill get to replace it sooner with a more traditional model. I always use the lowest spin speed - anything else makes my clothes hopelessly wrinkled. I like the large tub for washing blankets and comforters. Thats about the only advantage I can think of. The dryer sensor quite often goes off after about 2 minutes if I use any setting other than the delicate or timed features. Ive had the machines for 2 years and had the dryer repaired once under the extended warranty I purchased. Very disappointing purchase.

I have a Whirlpool gas water heater that failed after only three years of operation. My previous water heater in the same spot lasted 18 years. The problem is a defective thermo coupler design that burns out if a filter you cant access isnt cleaned every three months.

Every appliance Ive ever owned has been a Whirlpool product. I am on my second set of Cabrio washers and dryers. I havent had any issues with the dryers, but the washers are a different story. My first washer, bought in 2008, started throwing water and oil underneath while spinning. A service technician came out... I had to have the entire tub replaced seeing as how the bearings that went bad were in the motor/spinning assembly that was built into the tub. I moved in 2011 and needed another washer and dryer. I was told the problem had been addressed. Now Im having the same problem... the washer is so loud when spinning, you can hear it on the opposite end of the house with doors closed! So the bearing problem has NOT BEEN ADDRESSED!!! Whirlpool will not stand by this product!! Loyalty is not a factor in their assistance... Only profit!!!

We are on our 3rd washer and second dryer in 10 years. Our latest replacement (Whirlpool Duet Washer and Dryer) was purchased 3 months ago and is already broken and now we have been without a washer for a whole month. Not only do they have issues with the control panel and latch, but they smell. The dryer also had a control panel issue. Trying to get our units fixed presented even more problems and wrong parts would come in, with weeks going by without parts/service. Apologies and sympathies expressed on the phone are not enough. When you buy a matching set and only one breaks, you tend to replace the matching unit, which we regret and we went back and forth with our washer and dryer. I would never recommend a Whirlpool product after this. We finally got a replacement today and due to more poor communication on their end, they could not hook up. My new washer sits in the laundry room, and I hate it before I even get it hooked up.

I sold my 4 yr old Maytag and bought the Cabrio 3 yrs ago because of all the manufacturer promising advertising. Its a top load with agitator, but it takes 2 hrs to wash a load and buzzes the entire time. So relaxing coming home and spending my evening listening to this buzz, so loud I have to max out my tv to hear it. With 2 hrs spent washing a load, I can only do one per evening. Whirlpool you owe all of us a replacement or a major discount coupon toward another (50%) if you are worth anything at all. You are scum!

I bought a range on 2/11/11. On 2/14/12, I cleaned the oven for the first time at high temperature and noticed burned grease marks which appeared at the inside of the glass in front of the oven. I called for service and the repairman took apart the door and cleaned it. He said it would probably happen again. There was a leakage somewhere and he couldnt repair it. I think it is a quality control problem at the manufacturing levels.

My Whirlpool Cabrio washer (WTW6600SG2) is a money pit! After reading all of the nightmare stories concerning this washer one would think Whirlpool would offer a recall and try to correct their wrong doing. Do not buy a Whirlpool Cabrio. It was the worst decision I have ever made! Whirlpool does not stand behind their products. I cant believe they can get away with treating their customers so unfairly, taking their hard earned money for crap like this, then not offering to help after so many have had issues. The Cabrio is loud, doesnt get clothes clean, and is always flashing UL for uneven load (when it works at all). My local repairman has made many trips to fix my problem Cabrio. This time he is at a loss. Ill be buying a new washer and it will not be made by Whirlpool! Please, if you are reading this be forewarned!! You will regret your purchase if you buy a Whirlpool Cabrio.

Just bought the Whirlpool 3.5 cu ft, Top Load HE washer (model WTW4815EW), but of course, the sales person did not explain that HE meant LOW WATER USAGE. Wish I had done my homework. FIRST LOAD, clothes seem to be beaten to death, and must pour in detergent before you load clothes. So, Oxyclean detergent I always used in my regular (NOT HE) washer put a hole in one towel and discolored (faded out) the others. Also seems that the fast and hard agitator would not (logically) last very long. It seems to be working very hard. Im SO disappointed. Called Whirlpool to say I dont like it. They said to call Home Depot and see what they will do about an exchange. When I did, my sales person said that almost all the washers he sells are HE. I want the old type washer back that allows me to add more water if I want, change the cycle and water levels at my discretion, add detergent when I want to, and soak clothes if I wish.

My Whirlpool microwave has been serving me for over 20 years. Never a problem. It performs well at all settings. Size is convenient for mounting over range. I recommend highly because of reliability and performance.

I just finished reading multiple complaints that sound very similar to my experience in 2014. I bought a fridge for a rental unit in Oct. 2013. The freezer malfunctioned and froze up in back, 6/2014. Had multiple repairs with the problem going unfixed. After a couple of months with my renter without a fridge and laborious system requiring multiple phone calls on my part to get an exchange approved. The exchange went thru. It was delivered the am of Sept 11. Guess what? It was dented on the side. The delivery personnel thought is was prior reject and it was an attempt to get me to accept it as is with a small cost reduction off the original purchase price. NO thank you! So still no fridge from Whirlpool as of 9/13/14 that is functioning from Whirlpool and yet to have a call back from Whirlpool regarding the mishap. No apology, no remorse, just the way they do business. I will say that my local HOME DEPOT was willing to send me a loaner fridge for my renter for his garage. NOT ideal but better than nothing and quite nice of them and an example of what customer service should be! Thank You HOME DEPOT! SHAME ON WHIRLPOOL! Not sure how this will end but obviously is common them after reading the reviews. I am now concerned if they do replace it again with an undamaged fridge it will repeat the same dysfunction pattern and I will have to go this painful process all over again! EEEEK. Refrig WRT771REYBOO, VS33469859 BTW I had to pay for spoilage of food for my rent on multiple occasions because the repairs work for a week or so and my renter would stock up the fridge and it would go out and he would lose food. Whirlpool gave me a 50 food spoilage card after much complaining bc go figure the warranty does not cover food spoilage but apparently the extended does. Go figure?

My husband and I bought a brand new front load washer and dryer set in 2011. We have had nothing but issues since the day they were delivered. First off the dryer, needed to be repaired after one load of laundry just went through. We were told that the thermostat went bad... needless to say we have replaced that one thing 4 times since we purchased them. Secondly the washer, this makes me so mad. I have 3 children, 2 of them have allergies and Asthma. I clean my washer regularly with vinegar and a special front loader liquid. I have mold in the areas where I put the liquids in. I have to take them apart every week to make sure they are clean. I leave the drawer open to air dry when Im finished with laundry for the day. I leave the door open and I still get mold everywhere. I do laundry on a daily basis, this should not be happening. Im so disappointed with this brand and I will never buy them again!

In January 2016 we ordered a Whirlpool Dishwasher through Home Depot. First, Whirlpool delivered the wrong dishwasher and the installer took my old one away - leaving minimal options to correct the problem quickly. Home Depot did not make the order Model # error but they did compensate for the error. Now, with 18 months of very low use (2 in household - prewashing all the dishes) the pump on the dishwasher is gone. Before posting this review I contacted Whirlpool via email. Two weeks later I had a phone message and I returned the call only to wait for 30 minutes to get through to a customer service agent who could offer absolutely no solutions or compensation for their poor quality product or service. There needs to be a zero on the scale of STARS to reflect Whirlpools overall quality.

I had a 14-year-old 40-gallon tank that was working great but I decided it was time to get it replaced. I picked out a Whirlpool 400-gallon tank stated to be good for a family of 3 to 4 people. Immediately after installation, I got complaints from family members that there was no enough hot water for morning showers. I turned up the thermostat to the maximum 140 degrees, but there was still wasnt enough hot water. The Whirlpool rep on the phone stated that 3 people cant take back-to-back showers. The unit wasnt designed for this. I told him the unit is advertised for a family of 3 to 4 and I have only 3. I asked where on the advertisement does it state 3 people cant take back-to-back showers? His response was, Where does it state you can? I asked his name and he would not give it to me. If 3 people cant take showers on a unit stated to be for a family of 3 to 4, something is wrong. Maybe it should be advertised as suitable for a family of 1. I will not buy a Whirlpool product again and I advise others to take my advice, go elsewhere.

I have the Cabrio model WTW6400SW2. I have had it for 5 1/2 years and have been happy with it up until several months ago. The F1 would come up when the machine would lock and just start to fill. I could pause it and start it again, and it might do this 1 to 3 times. It would also do it on the rinse cycle. I have been using it because I did not want a repair bill right now. The machine was also starting to make noise when it was spinning. Well, I just happened to break my dryer yesterday so I thought I would get the washer fixed also. Well, the repairman said that the controller would cost $200 for the part, and then he said the pump roller and bearings were going. By the time you add on labor, he said, “You might want to buy a new one.” He told me that Whirlpool has completely changed the washer now because of all the problems with them. He told me to look it up on the computer, and maybe there would be a class action suit. After reading some of the reviews, I will not buy another Whirlpool again.

On 11-29-2014 we were washing our laundry and our whirlpool washing machine started making a really loud noise so I went to investigate the problem. I open the bottom part of the washer to find out that the whole cement block to balance the drum was on the floor of the washer so I called the 1800 number on the machine and no one at whirlpool corporation wanted to even help. No one said sorry. No one said Let me see if I can help. No one. Every one I talked to they cant help at all. No one apologized once about the poor product that whirlpool sells and the defect that their products has. My washer is one year and one month old. So I can say truly with confidence that whirlpool product are the worst in the world plus their customer service even more. It is very sad after we paid all kind of money for our washer now I have to buy another one after one year and one month. Very bad customer service.

Never again will I buy a Whirlpool product. I paid over $800 for a new washer 51/2 years ago. I had it worked on twice under extended warranty. Now the bearings are out of the tub and it sounds like a jet taking off when it spins. I had whirlpool products in the past and they lasted for years with no problems. I have a friend who has a relative who is an engineer for whirlpool and his job is to engineer their products so they fail within a certain time frame. They dont want them to last like they use to. They now have gotten their product line to the point where they can tell when it will fail. This is crap. What happened to products that lasted like they use to. NEVER BUY WHIRLPOOL.

I purchased this Whirlpool Gold Series Refrigerator WRF990SLAMCO in 2012 and it cost me $2400.00 from Lowes. Worst purchase I ever made!!! I will never again purchase or recommend a Whirlpool product. I paid for extended service agreement from Lowes. Before the first year was over, ice was forming on the inside roof of the refrigerator and the whole cooling system/grid needed to be replaced. Then the cooling system went out, followed by the ice maker (PS the ice bucket container was rusted within the first year), then the whole electrical panel on the front of the refrigerator where the ice/water dispenser is.For the last three weeks I have had water leaking out of the top of the refrigerator adjacent to the water filter. My home warranty wont cover. It is a $400.00 repair to replace the circuit that attaches from the water filter. I called Whirlpool 2/14/2017 to complain about the product. She tells me that there havent been any complaints logged about the refrigerator. Seriously??? Read your reviews! The gal on the phone offered a discount to purchase a NEW PRODUCT! Are you serious??? Take my advice. DO NOT BUY WHIRLPOOL. They do not care about their customers or creating a well made USA product. Ill buy foreign next time!

The stove is okay except it scratches on its glass surface fairly easy with the non-stick pans. Also wished it had a self-cleaning oven. Its not the easiest to clean on the inside of the oven. The knobs are easy to use but its hard to navigate knobs to low to keep food warm rather than cooking at a low temperature. It has strong exhaust fan that really does its job.

I purchased the Cabrio washer and dryer and paid for the extended warranty from Lowes about 5 years ago. After about a year, the washer had problems with excessive vibration and noise. Under Lowes warranty, a repairman came and adjusted the level. He came out several more times and made other adjustments, replaced the drum, then bearings and raised the level again. He said he could not declare the washer a lemon, even though it was because they were told this was taboo. They were instructed to do whatever they could to keep the washer going throughout the life of the warranty. Now the washer stops mid-cycle and an fl or f1 error code appears on the control board. I contacted Customer Service who said I can purchase another extended warranty for over $300 or pay their repairman for the visit including parts and labor. What I paid for the extended warranty and to purchase a new one would pay for a new washer.

My refrigerator has needed several repairs in the 5 years since purchased new. Several plastic parts (bins, handle, etc...) have cracked and ice maker no longer works. Dont think I would purchase another Whirlpool major appliance if at all possible, as I am deeply dismayed at how this one has held up.

I have Whirlpool Gold washer and dryer and microwave. All handles and grills and trays have broken. What a disappointment ! Their top of the line? We, at this house, will always avoid buying anything from crap pool gold!! Its a disgrace the way they make these things. And the support sucks!

Mine came new with the home I purchased 3 years ago and so far I have had no problems at all. The only drawback is that if it is on, you can hardly tell it is running so if you forget you might interrupt the wash cycle unintentionally. It does an excellent job on dishes and the stainless steel front is easy to keep clean since there are no mechanical knobs or switches, you can just wipe it down and be done in less than a minute.

My gas hot water heater failed. The pilot went out and could not be relit. The Whirlpool water heater has a 12 year warranty and we are in year 5. Sears said they could not send anyone to repair it because there was no service in our area. We live 30 minutes from Dallas/Ft. Worth, Texas. They offered to replace it even though I had a plumber on standby, ready to replace it. They said they could not let me do that if they had one in stock. After waiting a week for the delivery, they called at 4:45 pm to claim that the delivery truck would not start. They would not put it on another truck or help in any way. Then they said it would be another week before they could deliver it. All this time we are going without hot water, trying to cook, clean, take baths, do laundry etc. They had no sympathy and refused to provide compensation so I could proceed with installing a new water heater. I could have done this if I knew a check was in the mail but they refused to allow me to do this. This happened to me at another big box store years ago and they sent a check immediately. The customer support in the hot water heater dept at Sears was terrible. If they cant send someone to repair and they cant provide a replacement within a few days, it is only reasonable to offer payment so that the customer and move forward with repairs. I will never buy another appliance from Sears after this nightmare. On December 4th Im supposed to get the delayed hot water heater but if the truck doesnt start, who knows how long I will have to wait. I am reasonable and flexible but lack of hot water is something a customer should not have to wait two weeks to get resolved.

The Whirlpool Quiet Partner II is a horrible dishwasher and should have never made it to a store to be sold. We have had the dishwasher for 4 years and about 6 months ago it started shutting off minutes after it was started. We would have to press the Cancel Button and try it again several more times prior to it finally completing the wash. After contacting our home warranty for help the tech said it is not worth fixing and will only give us a SMALL amount towards a new dishwasher.

Cabrio Washing Machine - I purchased my washer and dryer in May of 2008. I had problems with sheets, towels and pants getting very twisted and tangled, but I just attributed that to a design flaw. My problems really began in January 2013 when loads were not level all the time. It didnt matter if it were 1 shirt or a load of towels; you had to stand by the machine and it took forever to finish a cycle.On 1/11/13, the first repair was the rods that kept the drum stable. $260.82 later, it worked again. On 2/16/13, the washer quit working. On 2/18/13, the repairman was back out. It needed a lid lock switch. It was $87.14 that time and he would be back when the part arrives ... There was still no washing machine. On 2/21/13, he returned with the lid switch and replaced it. That was $178.04 but wait, there were still other error codes so there was no working machine.I refuse to pay anymore as I now fear I will be buying a new machine after spending over $500 in less than 6 weeks, but Whirlpool did the right thing when I called and they agreed to repair the machine. They wanted a different company to come diagnose the problem (the machine gave an F50 and F51 error code to the repairman here on the 21st), so I have to wait for another repairman to come and look at the same codes flashing on the LED readout.On 3/1/13, the A&E repairman that Whirlpool sent out arrived at my house. I have been without a washer since the 16th of February. He diagnosed the problem and said that it is a $1,000 repair! I called Whirlpool and asked for a new machine, instead of throwing more money at this one. They informed me that if I didnt like their offer, they wont do anything then. I agreed to the repair.Parts started arriving at my house. On 3/13/13, another A&E repairman came out and started to fix the machine. He informed me that there was more wrong than the first guy thought, but he had the circuit boards so he would get it going. On 3/24/13, the washer quit working again and was flashing an F51 error code. This is the biggest piece of junk I have owned in my life. I have missed 5 half days of work since January and there is no end in sight. Why is Whirlpool allowed to get away with such an inferior machine?

I purchased this LOVELY top loader on May 19, 2012 - the lid is broken and wont stay up. I am 4 ft. 11 inches and I need a stool to reach the clothing at the bottom. Kind of hard to hold up the lid and scoop clothes with the other hand!!! Today, I discovered it is rusting from the inside out!!! From what??? Pulled it forward to clean the floor underneath and discovered it has rusted and corroded even on to the matching dryer - white finish!??! Guilty by association! AAAHHH!!! I wish I could upload the picture! Whirlpool and LEONs warranty - they have some explaining to do.

Washer does great job and happy with the results, very well. Appearance of dishes are good and leaving dishes very clean as well, would recommend this dishwasher to anybody. The color is also great and matches up with my stove and refrigerator, making the kitchen look very nice and great approach for other appliances to match.

I’ve been struggling with this new washer since I bought it a year ago. It’s sold as a water saver machine, but it continually leaves white residue and lint on my dark clothes that will only come off if rewashed with no soap and no other clothes. The technician who came out ran a cleaner through the machine and that was it. It’s recommended that the cleaner be used once a month, but it doesn’t seem to do any good. Per the appliance dealer I’ve reduced the amount of detergent I use to a tablespoon. I still get the residue. Definitely not a water saver and a crummy washing machine. Don’t buy Whirlpool!

My Whirlpool Cabrio cannot wash sheets, blankets or any of this size. It balls up in the middle and form a bubble and only part of the items is washed and washing powders are trapped. I have purchased more sheets in the past 4 years than I have in the past 45 years of doing laundry, because the washing powders are not washed out. I wash on second rinse also, never fails and it still does not get all of it out. The clothing gets off balance if it was more than 3 small items. I have a leveling tool that I put on it often to make sure it is level. It’s something within the machine. I will never, never, never purchase any more Sears’ product. If anyone has jury-rigged this machine to work, please let me know. Sears has refused to help me, even today.

Worst customer service I have ever seen. I have been waiting on a part for my dishwasher since before Thanksgiving. I have sat on hold for 2 or more hours. They cannot connect you to a supervisor, you just continue to wait on hold. They cannot give an eta for the part that has supposedly been in production since before Thanksgiving. I get told one thing, then when I call back for an update 2 weeks later that person has no idea what Im talking about. I will tell you one thing, if you do not want a headache, I suggest you buy another product!! I can guarantee, I will let everyone I know and never purchase Whirlpool again if this is not resolved this week! After doing my research, this part should be recalled. It is a big issue with this very expensive dishwasher.

I bought refrigerator in Feb 2017. Within 18 months internal surface got crack, contacted customer care but I would say Whirlpool India customer care department is worst across world, no courtesy towards customers, contacted them over phone very bad attitude, no response on email. Product quality is worst, its better to buy Indian brands. They are much better in quality & service. Totally dissatisfied with Whirlpool approach, at the end Whirlpool customer care is not at all bothered.

High end Whirlpool dual front loader washing machine model number WFW94HEXW2 died after 5+ years of less than moderate use. Used no more than once a week. Paid for a top end model. Had 2 mechanics look at it. Mechanically it is fine. The CCU is not working correctly and wont allow it to start. We replaced it, but to no avail. It is barely out of warranty at 5+ years old. Called Whirlpool and they said they would do nothing. Asked for a manager and she was rude to add insult to injury. Cant get to the serial number because the door is locked shut as part of the shutdown problem. Cant find original receipt so including a picture of the credit card purchase. Trying to contact retailer but so far have not heard back from them.

I am following up on a review I submitted on April 22, 2015 about a Whirlpool refrigerator with french doors and bottom refrigerator. At the time, paint was falling off from the door as pictured in the previous review. This another chapter on this story and probably the closing chapter. A few months after the paint event which I could have lived for a while, the right door hinge literally disintegrated leaving the door without support. The door seals material is of such poor quality that they have disintegrated and the water condenses inside. The bottom photo shows hinge components that came off the door hinge on the kitchen floor. The second photo from the bottom up photo shows how the door scraped the plastic of the freezer door top trim if the door is not lifted to clear it. The second photo from top to bottom shows the door over the hinge pin if I am not careful lifting the door to clear the freezer door.The first photo from top to bottom shows how the door remains open if not lifted so that the door magnetic seal keeps it in place. It is very hard for me to believe that a country like the United States of America treats its customers with no respect. I met my obligation to pay the amount on the price tag of this appliance but I cannot say that Whirlpool did its part of providing a basic quality product. There is no consumer protection agency in this country to protect consumers from corporate predators that have no sense of a fair deal with a customer. So here we are, being abused by United Corporations of America. I hope the future brings a different understanding of the american people on these matters. Thank you for the opportunity to express myself on this matter. Next step... buy a foreign made appliance that will support another country work force... sounds familiar.

So after having the old white standby refrigerator and stove from the late 1970s, I figured it was time to upgrade. I have had theses appliance for TWO MONTHS! And they are starting to rust! I dont want to complain, I want a solution. Is there a law suit or advocacy to get our money back? I even bought the 5 year warranty, but found out that it is considered cosmetic!

We bought a new Whirlpool side by side, model # WRS325FNAM00 in March 2014. In less than 48 hours, the freezer box was condensing and water was leaking on the bottom edge. The condensation got worse and worse. Five service calls later, Whirlpool replaced the freezer door--which took six weeks because it had to be manufactured.After the door was installed--no change. Whirlpool replaced the entire refrigerator in June. Guess what? The new one is doing exactly the same thing in exactly the same place. So far it has not gotten worse. Well see, we have only had it a week. But already the service rep has been out to the house and added the silicone gunk to the box in case there is a tiny air leak. Why would a brand new refrigerator have an air leak in the freezer box?

I purchased a built in black stainless-steel Whirlpool refrigerator in June and took delivery in September 2017. It quit making ice in December and I was told to replace the water filter. So, I did - still no ice. Fast forward to May 2018 still not making ice so finally got repair person out under warranty. He could not figure it out so reset it and said to wait 24 hours and see if there is ice. There was no ice. AND in the morning the whole unit was not working - lost all my food in the fridge and freezer - NOT covered by warranty. A few days later a different guy comes and says the guy that was there is an idiot and no longer with the company. Again, this guy can’t figure out what the issue is between himself and the Whirlpool tech on the phone so he does his thing and gets the fridge on again. Still no ice. Fast forward to 6/20/18 repair guy has been out 3 times and not been able to figure out the issue between his knowledge and Whirlpools team on the phone with him. At one point it worked for a few days and then died again and AGAIN lost all food in fridge and freezer - NOT covered under warranty. As of today even though I have not had a fridge since 5/10/18 and they won’t be back until 6/28/18 and they are just shooting in the dark on the repair cause they never have figured out what the problem is Whirlpool will not replace the unit until this attempt fails. If this attempt fails then they will review/recommend replacement of the unit which will take 2 weeks.That means that Whirlpool is OK with the consumer being out of a refrigerator for almost 3 months or more, losing time and money at work to meet with the repair person multiple times, having spent thousands of dollars on the unit and losing hundreds of dollars’ worth of food. Not to mention the inconvenience and cost of not having refrigerator for a family with a working mother, 2 teenagers and a 90 year old grandmother/great grandmother. But, hey it’s the way the warranty works right?!

Ive had nothing but problems with the Whirlpool Cabrio washing machine and dryer. The motherboard has been replaced three times, once on the dryer and twice on the washing machine. The inside of the washing machine is going to fall apart because of the rust at the bleach holder. I saw some of the complaints. Is there any way we (consumers) can sue Whirlpool for selling defective units? We are from all across America and there is no way we should all have the same complaint. The stores that are selling us these items should be held accountable. Also the only thing Im getting from them is, Theres nothing we can do. PLEASE DO NOT BUT WHIRLPOOL WASHERS AND DRYERS!!!!

Whirlpool built-in electric oven self-cleaning (model # GBS307PRS01) has a problem with self-cleaning. Every time you use the self-cleaning feature, the thermal fuse switch and thermostat burn up. This has happened on the two occasions when the self cleaning feature was used. The only thing that Whirlpool will tell you is that there is no recall on that model.

WORST EXPERIENCE USING WHIRLPOOL REFRIGERATOR. I purchased a Whirlpool Refrigerator in July 2013 (Model - Whirlpool Ref New 495 CLUB IMPERIA). Suddenly it stopped working on May 12 and I registered a compliant to the customer care. Engineer came in same and I was surprised by the service, he checked and said he rectified the problem and he left. But the problem was still there and it was never rectified. I launched the complaint again on May 13 and engineer came again and said there is gas problem in Compressor and he left by saying that another engineer will come to refill the gas in compressor. Next day new engineer came in he checked everything and said this compressor is not working and needs to be replaced. I said go ahead and replace it, he said it will take 1-2 days. I said “ok lets do it.” But now theyre saying that they do not have the compressor in stock and they will change the appliance. Again as I do not have another option I said “ok lets do it.”Now the drama start: they are saying I need to pay 20% as a depreciation of the total cost of the refrigerator + INR 1000/- (Cartage) + difference of the new refrigerator which comes to around INR 21,000/-. Well can someone tell me why I need to pay this huge amount when my appliance is still in 10 years of warranty and its just compressor problem and rest of the product is just fine. After fighting with them come to a conclusion that I need pay INR 10,200/- and I will get the new appliance. Now when I already paid the DEMAND DRAFT (DD) of this amount now no one is responding to me on when I will be getting a delivery of the new Refrigerator. Only God knows when I will be getting this. In this HOT summer we are facing a lot of issues just because of their bad service. No one from Customer Care is giving me any response nor are they taking my calls now.Now can someone tell me what I should do? I am left with no option and thinking of taking a legal action against them and thinking of launching a complaint in Consumer Court against them. Please give me your suggestions and send me your response at **. If anyone from WHIRLPOOL is look into this, please help on this matter urgently and respond me back ASAP.

Horrendous product! Purchased December 3, 2014 – had service technician from Whirlpool check the unit for excessive noise 3 months later. Technician said it’s the way it is designed – ice maker in door, air has to be forced up from freezer so it makes a lot of noise! Now, 15 months later, the refrigerator has totally quit. We are waiting for technician from Whirlpool. Obviously, no extended warranty so Whirlpool said they would extend the warranty and cover this visit for $357! How nice of them since they are sure the parts will exceed that amount!!! What a piece of trash – guess the refrigerator is only meant to work about a year! NO MORE WHIRLPOOL! I am thinking about standing outside of Home Depot to warn any customers who are looking for a refrigerator not to buy Whirlpool!Updated 3/23/2016 - To add to our previous review, the service company, AIG finally after 3 days has approved the parts required to fix our with less refrigerator (15 months old.) It will take 8-10 business days for the parts to appear! We have no refrigerator for at least two weeks! Great service from Home Depot and AIG!

I purchased a Whirlpool Ref side by side 11-2013. I have had nothing but trouble. First the Ice maker leaked, was fixed. The door to the ref has had serviced 5 times. The tech after many times trying to fix hinge on door twice was told to order new door. This took 6-8 week to get. Came today 5-27-15 too but new door on. It is still not right, has big gap in the middle - still not level as should be. I have called Customer Service again today with no help. All they want you to do is spend more money on a contract. I THOUGHT WHIRLPOOL WAS SUPPOSED TO BE A GOOD PRODUCT......NOTTA....WILL NEVER BUY THIS PRODUCT AGAIN. SO IF YOU EVER BUY WHIRLPOOL PRODUCT BE SURE TO GET EXTENDED WARRANTY. YOU MIGHT NEED IT..........STILL NOT SATISFIED AND NO HELP IN SIGHT.

My husband and I purchased a Gold Series, French Door refrigerator/freezer in 2012. Everything was fine until our icemaker took a dump a few weeks ago. It had to be replaced. Taking time off from work to meet the repairman with that repair was an inconvenience but it was only magnified when we were told he would call us an hour before the repair, which never happened. We were given the usual 4 to 5 hour window in which we could expect a service call, which is the standard these days. But I had to rush home when he called because we never got that courtesy call an hour before. The repair, as frustrating as the situation was, was made and we thought that would be end of that for a while.Things were fine until today when I discovered puddles of water on our wood floor as I was leaving for work. While mopping things up with a paper towel and trying to determine what the problem was, I discovered a frozen puddle of ice on the floor of the freezer when I pulled it out. This situation, obviously, was more urgent than the last one we had a few weeks prior so we were hoping for a bit more than the Well have someone come out on the 20th response I was given. It was only after jumping through hoops like a trained monkey at the circus and raising my voice a few times out of frustration, did we get a call from the actual repairman who said he would be out within a couple of hours.By his own admission, the small rubber seal the repairman replaced somewhere in the refrigerator, was known by the manufacturer to be an inferior part. He told us they are well aware of the problems caused by this inferior seal and that they eventually need to be replaced with one that is of better quality. Apparently, its cheaper for them to use the inferior one, and they choose to disregard the inconvenience, not to mention the potential damage that could be caused to a persons home because of it.We have a great many concerns on a great many levels surrounding this product and the way we were treated as paying, extended warranty consumers. This refrigerator was a major purchase for us. We placed our confidence in a company and a product we thought we could trust; not to mention making the assumption that if we paid good money for an extended warranty, a problem like this most recent one would meet with more of an eager attempt at getting us the help we needed without having to become as insistent and frustrated as we were forced to be.How disappointing to discover that spending over $2,000 on a major purchase like this and then being told we would have to wait 3 to 5 days for a repair. Having to take time off from work, or being told to wait for up to 5 days for any sort of help to replace a small rubber seal, known to be of inferior quality, that was replaced in 10 minutes is absurd. Think twice before spending hard-earned money on this product!! The tragic lesson, however, in all of this is the verbal confirmation by the repairman that just about all manufacturers are the same when it comes to corporations trying to save $$$ and blowing off the inconvenience and expense of their customers.

I purchased this Whirlpool washing machine model# WTW4950XW2 and after 10 months of use, it broke down. The repairman fixed it (gear box) and said that the motors and the control boards went bad. I didnt get a weeks use out of it because the motor went bad. He came and fixed the motor and it didnt work once after that. I called Whirlpool up and they sent their serviceman out twice and they didnt do much but reprogram it and both times it didnt do one full cycle. Now they (Whirlpool) are going to put a new control board in and hope it works. Whirlpool wants me to get another years warranty on the machine & charge me $100 and not do anything about all the money I spent going to the laundromat (2 months worth) while this machine was not working. There should be a recall on this machine for replacement & reimbursement of all the time and money lost.

I bought a Whirlpool Cabrio a few months ago. Every time we do a load of laundry, the clothes are not getting cleaned. Dark colored clothing, including grey clothing, comes out of the washer with white residue, streaked all over the clothes. We have to rub the residue into the clothes to make it go away. If we attempt to dry it and do not get the residue scrubbed off the fabric, when the clothes get dried, there are white streaks in the clothes. This is extremely frustrating. We spend a lot of time getting the residue rubbed into the fabric every time we do a load of laundry.The local appliance store has told us that perhaps we are using too much soap. We have used nothing but the high efficiency soap, as recommended by Whirlpool, and have reduced the amount of soap per their suggestion. It is now to the point where we are using hardly any soap at all, in the hopes that we would not have to spend 30 minutes working on the clothes after every load. That has not worked. The white residue is still all over the clothes, and since we are using less soap, I dont think our clothes are actually getting cleaned.When we wash a load of whites, they arent getting cleaned at all, even when we use bleach. In fact, when I compare brand new undergarments with recently bought undergarments that have been washed a few times, the ones that have been washed a few times are noticeably different in color, they are actually starting to turn grey in color.I have used Affresh in the washing machine, per the manufacturers suggestion, numerous times. We had thought maybe that was the problem. But even the load right after the Affresh treatment leaves the white residue or does not get the clothes cleaned.This washing machine was close to $700.00, and I feel that for that amount of money, I should be able to expect clean clothes. I have never had a problem with a Whirlpool product before, so I had no qualms about purchasing this washing machine. At first, I thought maybe it just needed to get broken in, that it would stop leaving the residue after it had been used a few times. However, that has not been the case. I have tried everything I can think of to improve the performance of this washing machine, but nothing helps.When I contacted the local appliance store to complain, they suggested I cut back on the soap. I told them that I had tried that and it didnt work. They told me to use Affresh, I told them I did that. I asked them if they would take the washing machine back; let me trade it in for something else. I would even be willing to get a cheaper washing machine, I just wanted something that worked. They told me they couldnt do that. Even though I was still under warranty, unless it was broke, they couldnt do anything, and even then, all they could do would be to try to fix it. They couldnt take it back and give me a different washing machine.The experience I have had with this washing machine is the worst experience I have ever had with an appliance. I had always thought of Whirlpool as a trusted brand for appliances, but if this washing machine is any indication of how they now makes appliances, I will never buy another one of their shoddy products again; and you can guarantee I will be telling my friends, family, and coworkers not to buy Whirlpool products either.

I just bought my washer 3 or 4 months ago. It is the worst washer I have ever owned. Anyone that has ever done laundry knows you need water to wash clothes. My clothes are not clean and my whites are very dingy. I use the same soap (Tide) and the same bleach (Clorox) that I have used for years. If I can find someone dumb enough to buy it I will sell it and get a good one. I would rather go back to the old wringer washers than this one.

One year old Whirlpool gas oven/range w messed up control panel. Every brand new Whirlpool so far has broken or is messed up within first year of purchase. I am going to complain to BBB.

Good Morning. We recently built a home with Pule in Nexton, which is located in Summerville, SC. The appliances we chose came with the dishwasher, stove and microwave. Everything other than the dishwasher has been doing great, but as for the dishwasher I am extremely upset...we are newly weds and received two nice sets of glass and at least 12 of them have been broken in the dishwasher. Please advice.

I bought a Whirlpool/Fridge Freezer Model WRF560SMYM 01, less that two years ago. Two months ago it started making a terrible noise. Apparently the freezer was iced up and a mechanic defrosted it. It happened twice more and he left saying he could not fix it. Another arrived and took the model number and he disappeared. A third the same. Now I have an empty freezer, just an ice maker. It seems to not freeze up so quickly with the moisture control on. Over $2,000 down the drain unless somebody can fix it. Oh and the fridge gets very cold! Does anyone have any ideas apart from throwing it out and buying another? Never another Whirlpool!

Whirlpool - good price for pair. I have had this pair for over 10 years and they work good and are reliable even though they were not the top of the line models. Large capacity is a must - energy efficient is also a must. Discounts are nice to get but if not available I will go with a name brand. I want a washer with an agitator not one of the new ones that dont have one. Reliability is the most important factor so repairs are not needed. I want a full size washer with several cycles and all cycles have a cold rinse to save energy. Having a center agitator is a must - cant stand the newer ones.

Whirlpool Corp. stands behind its products. Bought the Cabrio Washer in June 2011. Lid cracked in October 2012 and was not covered under the Lowes extended warranty because they called it a wear item. However, our local Lowes store in Avondale, PA replaced it for us. In December 2013, the lid cracked again. I called Whirlpool customer service and they couldnt do anything. I called the Whirlpool corporate headquarters and was directed to a member of their executive staff. After explaining my situation, Whirlpool agreed to send me a new door free of charge and even pay to have it installed (which I told them I can do myself). Aside from the cracking of two doors, this washer is an exceptional unit. Its good to see Whirlpool stands behind its products this way, outside of the warranty period. I would guess that they always hear a lot of whining and complaining, but it seems if you explain things logically, people listen and are willing to help.

My Whirlpool refrigerator model #ED5FHEXV001, serial #HR0248 - I have spoken to a couple of reps on the phone. I am very dissatisfied because it was like one rep I spoke with on the telephone advised me to buy an extended warranty and at that time, the company would consider alternative ways to deal with this complaint and perhaps replace the refrigerator. I did not want to pay an additional $100 for a warranty, unless the company would guarantee me a solution, preferably my money back. I did not really believe the warranty would help me after the warranty was expired. I would still have the same problem and I feel that in the event after the extra warranty expired, the company would tell me I should have kept the coils clean, which is my complaint. There is no way to keep the coils clean. I guess blowing out the residue, then all that residue material would end up all in my house. Also, very important, there have been 3-4 technicians to my house the first year. I was told various things to do, such as adjust the refrigerator to a lower setting and freezer to a little higher setting. One tech actually replaced a part? The second tech said he would clean the coils. The last tech told me the problem was my coils had to stay clean. My question is, how the heck is that possible with the coils on the bottom of the fridge and susceptible to a lot of dust and dirt, unless I move my fridge everyday? Most people do not expect to have to clean under the fridge each day and the coils would still be dirty anyway. It is very dumb that the coils are not on the back of the fridge. With the fridge coils on the back, I have never experienced this problem. Please advise what my next step would be. Thank you.

I do not use my oven much, mostly to heat up something. I noticed all of sudden I couldnt get the microwave to work at the same time as the oven. Then the controls stopped beeping. Then I went to heat up the oven and it started smoking and had a terrible smell. I am two weeks out and still no microwave or oven. The repairman was very nice. Came out and ordered parts. I wanted a new oven and I was told no. Parts came in. Repairman came out and nothing worked. Waiting, waiting and waiting. I will never ever purchase a Whirlpool appliance again. This is not my first bad experience with them. I thought maybe they got better but that did not happen.

Purchased this dishwasher in 2015. It has been horrible. The unit has never cleaned sufficiently on any cycle. I run the unit in the evening for the full cycle with heat. It takes almost 4 hours. The dishes are still soaking wet the next morning. We would be considered light use as a family of two. I hand wash any larger pans or cookware as the racks do not support anything of midrange weight or above.With the poor cleaning, I purchased a additional silverware rack and placed it more centrally to attempt better cleaning. It remains mediocre at best. The most recent irritation is the door latch has started pulling free from the unit and remains attached to the door! I have to take pliers and remove it from the door and reaffix it into the housing of the unit. Will never recommend this nor will I ever purchase anything from this company in the future. Sad to see the quality falter to the point of absolute failure.

Maybe they make some higher end ovens but ours was not one of them. The oven light fixture works intermittently and its only been 8 months that we have had it. The insulation on the oven is lacking as well. You can turn the oven off at 450 and within 15 mins its already below 200.

Purchased Whirlpool washing machine two years ago but transformed into junk within two years. Fraud company only searching ways to loot the money of the innocent customers and manufacturing such appliances which greasing mentally.

We too have nothing but problems with our supposedly top of the line convection/microwave oven. Purchased in 2010 in February for new kitchen. From start, original microwave installed did not work, would not cook or heat. Dealer replaced. One year later, same problem, but now out of warranty. Had to pay labor, costs, and parts to get fixed. Fast forward 13 months, again magnetron needs replaced, microwave will not work. What a hunk of junk for our money. I will never buy any Whirlpool appliances again, and I will tell everyone I know the same. When you call customer service, they are nice but only say “too bad, out of warranty”. What a joke for a major appliance company to tell customers. It is obvious that this microwave is faulty from the get go, and they just keep on making them the same way and not trying to fix the problem.

Dishwasher is 15 years old and still going strong. Minor leak which disappeared when I cleaned the gasket. Good internal arrangement for fitting dishes & silverware. One of the best appliances I ever got!

My Whirlpool microwave fits nicely over the stove/oven. It is easy to clean and comes with a glass turning table. It also comes with a wire rack if you choose to use it or it is easy to remove. I have had this microwave for 12 years and never had a problem. Love the presets on it for example ‘“popcorn.”

We purchased this washer and dryer new in 2011. Have repaired door to washer twice. New doors total cost $500.00 each time. Now it is cracked yet again and the dryer door has to be adjusted. The temp does not work right. Have to do minimum of 2 cycles for drying. Very unhappy. We may as well buy a new set of another make. Tired of the expensive repairs.

Unfortunately where I live the walls are thin. And my neighbors have complained about how loud my washing machine is. I load it correctly and sometimes while it’s washing it rearranges the clothes and it becomes unbalanced and makes incredibly loud thumping sounds when this happens. I’d say 1 out of every 4-5 times. Also I have multiple towels and clothing that have been pulled. The threads of brand new towel sets ruined from the washer.

Bought in October 2014. Died December 2015. The previous Whirlpool microwave this unit replaced was 10 years old and carried a 5 year warranty on the magnetron. Imagine my dismay to find out this unit carried only a 1 year warranty on the magnetron. So 2 months past warranty expiration Im left with a dead unit. I performed elementary troubleshooting. The unit has a fuse on the 120 Volt input. But the unit must be disassembled to gain access to the fuse. So what SHOULD be a five minute job turned into an hour and a half. The fuse wasnt the problem - replacement fuses blew like popcorn. Fuse placement within the unit without regard for service considerations is a poor design.To their credit, Whirlpool agreed to cover the cost of repairs if I would pay for labor. I agreed. A tech came out and looked at the unit. He said that he would have to order a bunch of parts and that he would be back in contact by the end of the week. Three weeks went by. There was no call from the tech; my messages on his voicemail generated no response. So a couple of days later I purchased a replacement from a competing manufacturer.

We are having our second major issue with our Whirlpool Refrigerator Model WRF757SDEM but unfortunately at 1-1/2 years old, it is out of warranty. Although the certified repairman says that the issue with the thermostat is a known issue and the company created a whole new part to fix the problem, there is no recall. Customer service was lousy. They deny any know issue (again, they created a new part they will sell us to fix the issue) and they mocked us for not buying their warranty after having the first problems with their fridge. This new problem will cost over $300 to fix. Why is there no recall if they knew about the issue?

I purchased a Cabrio washing machine and discovered multiple repair issues over the last few months. I have had to replace a pump for $85 and now the machine will not complete a cycle. I found out the the whole thing is rusted above the barrel which is causing a leak in the back and leaving our floors covered in rust shavings. From my research and reading others reviews and issues, they pay for a serviceman to come out and still it does not solve the problem. My husband is a student in college and we are living off student loans. We bought this machine because we trusted that a Whirlpool would last and be a good investment. I am very displeased on this machine and doubt I will ever put my trust in Whirlpool again. I called to complain and got the typical response I have read others got. I am not paying for a service call when it will not fix the washer in the end. I plan to file complaint after complaint and encourage any class action suit against Whirlpool for producing a poor washing machine and misadvertisement on this machine. I will move forward in this. I feel that as consumers we have a right and should have a sense of ease when you spend $900 on a product that it should work and not give out as it has so quickly. If there has been multiple people with common complaints, then there should be a recall on this washing machine.

We bought all whirlpool appliances at our new home 4 months back. Our refrigerator has stopped working from the last month. We had 7 different service team people come in to check and they temporary resolve the issue (taking out a plastic piece from the top of the refrigerator, just re fixing the ice machine, or just walking out of our home doing nothing).Friday someone came and tried fixing it and took about 3 hours. The fridge completely Broke down after that in about 6 hours. Whirlpool customer care wants to send another technician in and want them to have them talk to their technician and maybe after that they can do something. This is the 8th time some technician will be coming home. And clearing these technicians curse whirlpool and dont call them. The customer team at whirlpool suck, there is no damn replacement or repair policy. All scheduling is after a week and whirlpool does not give a **. I really hope this company is sued for the emotional and mental stress and the harassment they cause to their customers. Very frustrated. Have no idea what to do.

Overall the stove works well but it is horrible to clean. You have to use a lot of muscle to get the spills up from around the burners. It is hard to get around the burners to get all the spots off. The gas burners work well & cook evenly.

Very pleased with my Whirlpool dishwasher. It is not the top of the line but does a great job of cleaning my dishes and is very quiet when running. Whirlpool appliances have been very good to me.

I purchased a Whirlpool cook ceramic cook top for our new kitchen. The very first time I made something (it was lentil soup) something stuck to the cook top. I have had a ceramic cook top before for 18 years - never had a problem until the whirlpool cook top. I cannot get it clean. I have tried everything! Such as stove top cleaner designed for whirlpool cook tops ($22), other cook top cleaners, the single edged razor, a scrubby sponge, steel wool, I even resorted to furniture stripper - NOTHING has removed this spot. I am ready to throw out this new stove top! What a huge disappointment this Whirlpool product is.

Whirlpool Water Heater bought May 2011: Water heater not heating. I called Whirlpool and they stated the equipment is under warranty but not the labor; $137.50 for 1st hour of service. Troubleshooting is a joke. It just doesnt heat. Waiting on the 3 plumbers to call me back. They are busy. Water heater went out Sat morning and Whirlpool doesnt open until Monday. Its Monday at 5pm and Im still waiting on a call back.

We bought all Whirlpool Gold Appliances when we re-did our kitchen 5 years ago -- fridge, d. washer, oven, glass top stove, and microwave. Recently I noticed a pool of water in front of the fridge. Turns out there is a sticky grommet problem that prevents moisture from draining into a pan on the inside back bottom of the fridge. Whirlpool will send you a replacement part that is totally different than the original poor design (a long hose affair) BUT wont pay for the labor to put it in unless the unit is less than 2 years old.I watched a video showing how to do it, but it looks pretty tricky and involved plus risky because you can break the drain pan in the process. Spoke with a Whirlpool rep and a supervisor -- both admitted to a quality problem but got nowhere on the labor. Theyre sending the part, and the supervisors supervisor is supposed to give me a call, so well see if they eventually do the right thing and cover the labor. I mean cmon... the parts obvious a bad design, or they wouldnt be sending a totally redesigned part! Covering the labor only if its two years old or less? Even the Whirlpool techs online are saying the problem happens after about 4 years! The grommet gets sticky and wont drain due to heat from the compressor, and that takes time to happen. Ill update this when I hear back from Whirlpool.

The 12 year warranty, means nothing. The heater only worked for 30 months, and then its upper sensor fault code flashes, and the heater shut down. I called Whirlpool, and they have me use an ohm meter to help troubleshoot the problem. So if you are not handy, you are out of luck. They decided it was my control unit that is defective. They will send me the part free, but I have to pay shipping and installation. What a deal, and what kind of management would dream up of this. The heater is marketed as a 12 year warranty model (only on the tank). Would anyone, having been through this, buy another Whirlpool product?

Washer has rusted out after only four years. I bought my set from Sears, and thought I would get good use out of it for many years; but I am experiencing rust falling from around the rim of the washer. Very dissatisfied with the product, I will never buy another appliance from Sears again. I have always used Sears appliances but after this experience I would not recommend Sears to anyone. I was told that the warranty was for one year, and the rust would not have been covered anyway. Very Dissatisfied Consumer. I thought Sears would stand behind their products. Yea, right.

We bought this washer from Sears with big hope. Within the first year, we had 14 service call covered by the warranty but required 2 to 3 weeks in doing without. Whirlpool replaced the washer at no charge but continued to have various issues over the years. The new one is the control module that Whirlpool knew was faulty but did not let their customers know. The control module went over the weekend but I repaired it myself and do not have any more issues. I literally went in and tightened all of the hardware, removed and install the pulleys, motors pumps and replaced a lot of keep components with better quality. Guess that year the CEO made only 20 million rather than 19 million. Being an American company I was disappointed by the consumer relations people but everything is a throw away nowadays. Will not buy a Maytag or Whirlpool product again. Where has American product pride gone?

Im so tired of the mold smell that never goes away, even after following their cleaning cycle many times over. I dont know what to do but I spent extra $ to purchase my washer and now this!

They have sent three specialists to look and assess the Whirlpool washer and dryer that I have. Both stated that the washer does not function correctly; the last repair man stated that he had seen many like this and they have a history of unreliability. I would like my money back, not a repair, as they do not even use just cold, but a mixture of both hot and cold. I had bought them specifically because I thought they only used cold, which was stated by Whirlpool. This is wrong advertising. I would like my money back. I still have the receipt and I am seriously unhappy with the washer and dryer, period.Since I cannot use the machine, which I had bought for $1600.00, the washer and dryer is now sitting in my basement. While whirlpool is saying that they wont take back the washer and dryer even thought it has a warranty. I had paid it in cash and I do not see why I should be forced to keep a broken washer and dryer set. I will contact my lawyer to consult this issue with Whirlpool.

Moved into a house with a 2009 Gold Series Dishwasher model GU2475XTVY0. It has never worked since we moved in 3 years ago, always left dishes musty and poorly cleaned. We basically used it as a rinse/dry and pre-washed everything by hand. Even then it would mold up frequently and required manual cleaning. Total piece of junk, but looked really nice, stainless finish. Yeah.Latest chapter is it completely stopped working. Called a tech out for the usual $80+. His advice: this is a total lemon, and has been from the start. Not worth repairing. So Whirlpool, is this the standard you have now? 5-6 years for a dishwasher life cycle? Noted that my fridge is a matching 2009 Gold series, it has also had several problems with keeping a steady temp and has gone through 2 control boards at a hefty fee each. I guess Im done with Whirlpool, running out of appliance brands to blacklist here...

Whirlpool Refrigerator Model WRX9885IBM01 French Doors - We purchased this $2,000+ dollar refrigerator in December of 2014 and within two weeks of plugging it in, we noticed the freezer drawer was crooked and ice crystals in the freezer compartment. We contacted Whirlpool re the matter and they dispatched a local serviceman. He informed us that the inner lining of the refrigerator was crooked and he contacted Whirlpool. He sent pictures of the crooked drawers and was advised by Whirlpool to adjust the outside door, but nothing could be done for the inside crookedness and that he was to take silicone and seal the refrigerator to prevent air coming in to create the ice... Really? We told him that was merely a Band-Aid to the problems and we wanted a replacement. According to Whirlpool, they can only service our month old refrigerator and cannot replace it.Actually, they cannot even service the defective product they sell, they can only caulk the problem until it comes again. I am not going to stop until everybody in the country buying a refrigerator thinks first about the warranty Whirlpool offers. After reading defective parts, etc., I am amazed they are still in business! We are contacting Lowes to come pick it up! Let them deal with the garbage they are selling!

I purchased this Cabrio top loader washing machine (model #WTW5640XW3) after I had a Kenmore front loader for 14 years with not one problem. I bought the Cabrio thinking it was good for the price. Well, let me tell you first of all, I dont like the no agitator. The salesman said it was a big seller. I started doing wash and it was smelling like dirty socks when it was done. I own the machine for two months. I cleaned the machine with Afresh thinking the smell on my clean clothes was from being a new machine. Imagine that I have to use extra fabric softener, vinegar. I dont know what to do. This machine stinks. I am going to try to return it. Wish me luck. I dont think it washes right.

We bought Whirlpool duet front loading washer and matching dryer. In 3 years the water level seemed like it was off. Clothes, especially towels were coming out stinky. Eventually you could hear the clothes were merely flopping around wet. Before we could order the repair part it completely quit and locked our clothes into it. I washed my clothes at my daughters house for a week and dried them at home. Within the week the dryer quit. Not having the money to repair both machines, my son gifted me a set of top loading washer/dryer. Again Whirlpool. In a week we had repair service out. They replaced everything possible and it still didnt work right. Since the 90 days from purchase was approaching we returned it to the store and they had Whirlpool send us a brand new dryer. This one worked for a month then stopped spinning. I havent called for service yet because now with 3 broken machines I am so disgusted. When I think about them I feel like I am going to puke. My washing machine shouldnt be the worst thing in my life, especially since it was a lovely gift from a wonderful son.

Two years ago, I bought two Whirlpool Water Heaters. Like the others who have posted, after one year the first one went out. Last night the second one went out. I just wish that I had read the prior reviews before I bought these replacement water heaters. I also had to navigate a very unfriendly customer experience, first with Whirlpool and then the manufacturer. After that I had to wait a week to get a repair person out only to have to order the part and then be asked to pay for it and the express shipping. Totally amazing! I have decided to buy new water heaters next quarter because I just cannot put up with either the aggravation or the expense of constant repairs. I will returning these two water heaters to Lowes, where they were purchased. Perhaps if enough of us return them, Lowes will decide its not worth damaging their brand to sell a known inferior product. When this many people complain about a product and they all have the same experience its a lack of quality, plain and simple. And I would think that Lowes would not want to go on supporting a known inferior product when even Whirlpool is lukewarm in their response to our complaints.

Purchased 12/15/14 > Two weeks. Freezer 1/2 working, no cooling refrigerator. Contacted whirlpool, a service tech was sent out, tech contacted factory for assistance. Factory service had limited information on new production model, replacement part availability unknown. 48 business hours to conduct research. Six days to figure out what part to order/replace. No further assistance will be provided by whirlpool.

I agree with all the unsatisfied customers with the Whirlpool Cabrio! Clothes do not come out clean! I called Whirlpool also and was told to be sure to place my clothes around the sides of the tub, which I always did. If Whirlpool was smart, they would take the complaints about the Cabrio and offer the customers a small amount of money towards purchasing another Whirlpool washer. I know I would have appreciated that. Instead Ill go out and buy another washer and not a Whirlpool. Even my kids dont want this washer and its practically new!