Purchased dishwasher and had it professionally installed 4/16/2013. 9/13/2015 unit stopped working. Called Home Warranty Company who sent out repairman and diagnosed problem as bad Electronic Control and Console Assembly. Repairman called back and advised that items were covered under second through fifth year warranty by manufacturer. Contacted KitchenAid 9/14/15 and appointment for their repairman was scheduled for 9/24/2015. At time KitchenAid was notified, I advised the parts that we were told were required.9/24/2015 KitchenAid repairman came and confirmed that electronic control was bad and needed replacement. He subsequent, 9/28/2015 returned and replaced electronic control and then confirmed that user interface was bad and needed replacement however, that was not covered under the warranty because, even though it is the electronic interface between the user and the electronic control, it was not considered an electronic control. My opinion is that seeing as it is a set of electronic pressure switches, connected to the electronic control by wires, it is an electronic control.9/28/15, I contacted KitchenAid and was curtly informed that it is not a covered part and that I could purchase it if I wanted. I am now back with the initial Home Warranty Company to determine if they will obtain and install the required part.

Our 11 month old Kitchen Aid refrigerator was determined unrepairable after 4 service calls and the compressor and evaporator replaced. After numerous calls to the manufacturer and being without a refrigerator for 4 weeks we were told it would be replaced and we would receive a call to schedule. After not hearing back for several days we called and were transferred to the exchange dept where the wait time was 64 minutes. One week later we still have not had a reply from Kitchen Air/Whirlpool but fortunately, Home Depot, where it was purchased resolved the issue to our satisfaction.

Our Kitchen Aid Model KFIS29PBMS00 is about 16 months old. We purchased a higher end appliance thinking it would last. It is the loudest (grinding noises) refrigerator I have ever had/heard, but we have dealt with that. When the unit recently stopped cooling we found it was under warranty. When the service technician saw which model it was, he said I knew what the problem would be. It needs a new compressor and evaporation unit. Unfortunately, the fastest it can be repaired is 5 days. Having children and no refrigerator is quite a problem when it comes to eating. Everything in the unit is a total loss. And despite being under warranty, there is nothing Kitchen Aid does to help you during this time with no way to cool food. No loaner and they wont just replace this faulty unit. This is really not customer service. Do not buy this model and if you can help it, do not purchase from KitchenAid because if you have a problem, despite a warranty, it will be a loss.

I purchased a new home in February of 2014. As part of the purchase, I upgraded all the builder appliances to top of the line KitchenAid appliances. Shortly after the initial warranty expired, I started having issues with all the appliances. $9,000 Fridge - the freezer is icing over and leaking on the floor. Dishwasher - cheap plastic bracket broke; cost me $300 to fix. Microwave oven - display panel malfunctioning and microwave light went off. Light stopped working after a year. You can buy a cheap microwave at Sears and the light wont go out for 10 years. Stove - this one is fresh, after you light the stove and walk away, the auto light clicker continues to go off. I would never buy these products again.

We purchased this new model stainless dishwasher on 11/27/2010. Our 1990 Maytag had served us well, but didnt hold enough dishes, I thought. Everyone said the new dishwashers hold more dishes, but not KitchenAid KUDE60HXSSO! First, this holds less dishes and glasses than my old Maytag. Second, whoever designed the KitchenAid racks should be fired. Its like doing a puzzle to get your dishes to fit. Many dishes and glasses just dont fit - same for pots and pans. And third, silverware holders fall into silverware rack. Very cheaply designed!Dont ever buy a dishwasher with the extra rack for silverware. All dishwasher holes are the same size. Because we have this top (3rd) rack, nothing fits into our dishwasher. Its supposed to be removable, but its difficult to get in and out. Anyhow, its too big to store anywhere in our small kitchen. We have an adjustable top rack which we keep in the upper position. As a result, only saucers fit into the top rack. High glasses must be in the front or they hit the extra shelf. If we lower the top rack, our dinner plates are too tall to fit in the bottom rack. The KitchenAid racks are ridiculous. Many glasses dont fit at all, some just in the far right and far left. There is nowhere to put cocktail glasses with rims. They are too tall. We had a place for them in our old Maytag. The silverware holders fall inside the silverware holder, so that it is time-consuming to put silverware in or take it out. We wanted a replacement.Immediately, our door didnt open all the way, so that the bottom rack was tilted when opened. We complained right away to customer service and they werent interested in listening to any complaint or reporting it. They sent a serviceman who wasnt interested either. We persisted and he finally made the door open more, still not completely, but he says that is normal. The 2nd serviceman was nice, so we got him to call technical service (a customer is not allowed to speak to technical customer service!). Anyhow, they sent a new silverware rack; and of course, its just as bad a design as the first. Right away, the dishes and glasses did not get clean on pro-wash and pro-dry. I had film and lipstick on all my glasses and dirt remaining on my dishes. Immediately, I complained to customer service who were unfriendly, rude, sarcastic and insulting.They sent service who ran some stupid diagnostic that told them that the dishes were cleaning as they were supposed to. So no one cares about my dirty dishes and glasses. As long as their test is okay - customer be damned. We complained to customer service, and they said we needed service again. Our dishes were clean with the old Maytag. But for this dishwasher, we needed to buy Cascade Complete and still the dishes werent clean. I now use the single tablets and only Heavy duty, Proscrub, High Temp Scrub and sani-rinse. My dishes are cleaner. Pro-wash and Pro-dry do not clean them even though I scrape and even rinse most dishes and glasses.I hate this dishwasher because I cant fit my dishes into the racks. Ill never buy another KitchenAid appliance. The KitchenAid customer service is horrible. They could care less about any complaints. Ive complained to KitchenAid supervisors - time-consuming and unsatisfying. Now, I see that many others complain about KitchenAid. Now, we need a new refrigerator and I see all the complaints about KitchenAid. However, Whirlpool and Maytag are the same box and same company. So what do I do? Why cant they make appliances that work? Its disgraceful!

I purchased a Dual Fuel Range, Microwave and Dishwasher all at the same time. The dishwasher 2 years 1 month old. The motor went on this appliance. I called Kitchen Aid, they put me in touch with a repair company. A $ 500.00 repair!!! Dont spend your money on Kitchen Aid, buy a cheaper model and throw it out. I called Kitchen Aid and they offered nothing!!! Kitchen Aid will never get another dime of my business. Model KDTE234GPSO.

I own a KitchenAid refrigerator, range, over the range microwave and dishwasher. Overall I am not dissatisfied with these machines. They have electronic controls and I have become accustom to phantom beeps from these machines. What I hate is this microwave. I put something in there to warm it up. Once the cycle is over this microwave sounds an annoying tone that never stops until the door is opened. You turn off the tone though the programming but the change is only good until my homes power cycles off and on. Thank you power company. Even the seat belt alarm in my car shuts up after a brief time. I can fall asleep after I put a bag of popcorn in this microwave and it sounds off all night! Please!

Thought Id share my KitchenAid experience. I purchased a refrigerator (KFIS29P), dishwasher (HUDS35FX), range (KGRS206) and microwave (KHMC185) on August 30, 2012. The first time we used the oven, an F30 error code popped up and it shut off. It came back on and would do this intermittently thereafter. I then tried out the new dishwasher and found that it didnt clean any better than the cheap one I replaced. On to the refrigerator, I noticed the seal between the door and icemaker was constantly wet and dripping water next to the ice bucket, freezing it in place. So after my first week with my new appliance set, I had to call service, something I didnt have to do for 15 years prior with my old appliances. One tech couldnt handle the different appliances, so separate appointments were needed for each individual unit. The repairman told me the dishwasher was fine, but unfortunately, the new dishwasher just doesnt clean as well as the older ones. It would have been nice to know this before spending $1,000 for an inferior unit. My friends Bosch dishwasher doesnt seem to have this substandard cleaning issue. Then Im told the refrigerator seal appears okay and it is probably due to the weather? Thats a new one. Not happy with this explanation and the constant need to dry the inside of the refrigerator. Another serviceman came out. He advised the seal was bad and a new icemaker door was needed. At that time, it was also noticed that the ice bucket was starting to rust in the bottom. A replacement was also ordered. The refrigerator issue is still being dealt with, while I even saw the outside stainless near the water/ice dispenser was starting to get a little surface rust. The range is requiring a new sensor and complete electronic panel to get it running properly.The microwave has been the only thing that has worked without issues, though when I bought the set, I was told it was all made in the USA. However, the microwave says Made in China. Maybe thats a good thing. The way Im asked every time I call about getting an extended warranty, its obvious its very much needed with the lacking quality of these appliances. My wife was so happy getting her new stainless appliance set, and I was happy about buying what I thought was a quality name - KitchenAid. We were both let down. So many problems in the first month of ownership, Im definitely concerned for the future. Paying over $5,000 for the set and now being practically forced to purchase an extended warranty to try to get a full life from them is disappointing. Im sorry to say I cant recommend KitchenAid to anyone nor would I likely purchase this brand in the future.

We purchased a new KitchenAid SS French door fridge. It began having problems immediately. Including not working at all. Imagine the hassle of and loss of a losing all those foods. We purchased a floor freezer to save what we could while KA tried to repair the problems. When the issues continued, we convinced KA to refund our money and they came and took the horrible thing away.

We had the worst experience with a Kitchenaid dishwasher. I made many attempts in calling them and nothing was ever done. All they did was they send me the same technician over and over. Today we had the technician come and he recommended to get a simple model and not to go with the KitchenAid brand. The sides of my kitchen where the steam vents are in the dishwasher, they are destroyed them completely.

We bought a KitchenAid gas range in 2010. When I used the self cleaning mode my display went black and my oven was locked. We called manufacture while it was still under their warranty. They sent a repairman out and he replaced the circuit board. Now 2015 we have a reoccurring problem. Used self cleaning again. Oven locked. We bought an extended service plus warranty on Jan 9th 2015. Today on Jan 27th we are told that they will gladly refund us our money on the service plan even though it was stated in their warranty if its an electrical issue or mechanical they will replace it if it cant be fixed. Well they have stated its gonna cost more in parts for a 5 yr old stove. Well if they would of fixed the problem back in 2010 would I still be having this problem today in 2015. Seems to me there is a issue in the manufacturing of this range.

I have a KitchenAid hood top microwave oven I paid almost $1,200.00 about 2 years ago. I just had a heating element replaced in March 2013. KitchenAid refused to help me and had to pay out of my pocket for repairs. It is 3 months later and the microwave heating element quit working. I called KitchenAid and they refused to help me. I now have to pay out of pocket expenses again to fix the same problem. I tried to reason with KitchenAid, but they refused to help a customer. You can tell there is something wrong with the unit if I need to keep replacing the same part. Its a very expensive microwave for $1,200.00. I thought KitchenAid was an honest company. I guess wrong. I will never buy a KitchenAid product again. Bad customer service.

Have owned much less expensive brands that did a fine job of cleaning the dishes. This brand is not recommended as I end up hand washing my dishes after taking them out of the dishwasher. The heat dry setting is not effective in drying the dishes either.

On 12/28/10, I purchased a KitchenAid fridge, model kscs25fvms, for over $2000. One year later, it started making a loud mechanic noise. When I got home from work, it had stopped cooling. Time to buy ice coolers and ice. The repairman came out and stated that the compressor had failed. After numerous emails to KitchenAid, not one response. The bottom line is that they dont care about the customers. Its the mighty dollar they are after. Please, I beg of you, dont purchase any KitchenAid or Whirlpool products. They are defective. No quality product should fail after one year of service. Try a Japanese or German product. You should have better luck with them.

KitchenAid dishwasher KUDC10FX - It smells really bad. The repairman said nothing was wrong, but it stinks. I had one for 22 years and never smelled. Help.

We purchased our new KitchenAid oven in July 2010. We finally moved into our new home in May 2011. It is now early 2014 and the ovens blue enamel lining is peeling and chipping and the racks have rusted. I contacted Lowes where we purchased the appliance and the extended warranty. A repair man was sent. Upon looking at the oven, he called KitchenAid and told them that the oven was not only chipped in many areas, but that those areas were beginning to rust. KitchenAid would do nothing, stating it was a cosmetic problem. Same with the warranty company. After further research, I have discovered I am not the only one with this complaint. Do not buy their products, they do not stand behind them and will not return phone calls. KitchenAid is a rip off and my $2,700.00 KitchenAid mistake makes me sick.

I am deeply disappointed with KitchenAid, an appliance manufacturer whom I thought built high quality, reliable products and who stood behind their products. I have a model KSSSC48QMS03 refrigerator that constantly runs with 1 second pauses and pinging noise. Technician diagnosed as faulty Gemini board 2307028 (W10219463). I cannot believe that Kitchen Aid does not provide repair part 2307028 (W10219463)! My home is only 8 years old and a showcase of high-end KitchenAid built-in stainless steel appliances; 48 wide refrigerator, microwave, warming drawer, double drawer dishwasher and gas stove with steamer. This Gemini Electronic Control is for the refrigerator (and, according to the service technician, in the stove as well). There are all kinds of complaints on the internet about KA refrigerators running continuously with a sonar-like pinging noise diagnosed as this faulty board. It is unbelievable that I have a $9K refrigerator for which KA will not provide a replacement part. According to the KA recommended service company, the only solution is to send the board off to a refurbisher. I dont like to buy parts from someone that is not supported by the manufacturer. Not that they may not do a good job, but that its not a new part, factory tested with manufacturer warranty. If this is what I can expect from KA, then as these appliances need to be replaced, I will change to a manufacturer who supports their products. Unbelievable, KitchenAid (Whirlpool)! This is probably a $50 part to manufacture that they could sell easily for $300. How can they anger so many customers? One comment said that KA told them this was due to the Tsunami in Japan that wiped out the plant. We had a plant affected as well at my company and its not hard to take the design to another manufacturing location.

Kitchen Aid range KESK901SSS08 - The cooling fan which runs when the oven is turned on is EXTREMELY loud and has a loud whistling sound which resonates throughout our entire home. Kitchen Aid has said there is nothing wrong with the fan motor and therefore will not honor a return or replacement of this unit. This unit was delivered August 5, 2014 and was not in use until a few weeks later when the oven was first used. We are STUCK with an expensive range which we cannot use!

I purchased a KitchenAid refrigerator from KAM Appliances in July of 2012 and received delivery in September as they were on back order. From the beginning, we had difficulty regulating the temperature of the refrigerator. It is model KFFS20EYMS. When I called KAM the first time the technician they sent told me I did not open the refrigerator often enough to let in hot air - in the meantime, I am throwing out enough fresh produce since it seemed that the vegetable crisper was the most troublesome spot. I was also told it had to do with the ice maker being below that although the meat drawer is between them - plus I would assume some type of insulated barrier. The second time I had someone come they replaced a part and told me those thermometers you can purchase to check the temp are no good. The sales department at KAM told me the only thing the could do was sell me a new refrigerator - and this one not even 6 months old. I would never go back to KAM for another appliance and I purchased two other appliances the day I order the refrigerator - thank goodness they were not KitchenAid appliances. When the one year manufacturers warranty ran out, my husband spent a very well invested $49 for an extended warranty. Those men have been here 4 times and I still have frozen produce and now things are freezing in the meat compartment. KitchenAid should stick to stand mixers. If I were a woman of means, I would take this refrigerator and throw it away and buy a Kenmore!! If I could rate it less than one star, I would.

The machine has refused to operate properly from day one. We were offered a manufacturers rebate because the prior dishwasher was recalled. The Lowe’s sales woman in Flint, Michigan assured us were buying a top rated machine. As a rule, I can spot bull. Did I ever miss on this one? If you are on Facebook and on my friends list, feel free to block me. If you buy KitchenAid, please remove me from your list.

My KitchenAid stove also crashed after self-cleaning. I cant get it back on. I would like to join any class action lawsuits.

I, like all the others had the same issue with the water leak. Purchased the extended warranty (thank God), had the service company out, they removed the rubber stopper and we were done, SO I THOUGHT. Have had 2 other repair companies out due to the rising temp, frost, food freezing in the refrigeration area, and the compressor running for periods of up to 4 hours continuously. Was told there was a part that should have been put in when the Rubber Stopper was removed. O.K., replaced that part, problem fixed... NO, and told that it is normal for the Compressor to run up to 80% of the day! Have called Lowes yet again due to the compressor running all day, and an electric bill that has jumped from an average of 125.00 to over 200.00 due to this refrigerator. Keep being told by Lowes that they will submit to their Review Board for replacement, but doubt that anything will come of that. I should have listened to my sister, and stayed away from KitchenAid appliances, when she told me 10 years ago that they were junk. With Black Friday coming, ADVICE, run away from this brand as fast as you can!

Ever since we have had it we have had problems with it turning on, but now it will not come on at all times - when it does it will run for just a few minutes. The top rack is also torn up. My old GE which my daughter is still using is still working and it is 12 years old. Is this dishwasher worth fixing? It is approx. 1 and 1/2 years old. KitchenAid ProScrub Serial #05302286. Thank You.

I remodeled the kitchen in 2007. Refrigerator, freezer, 2-drawer dishwasher and combo micro and oven all broke down in Nov. of 2012. I called service for all appliances to be fixed. Freezer was fixed w/ new motor (service man stated KitchenAid knew of the problem for many years w/ no recall). After 3 months and 2 servicemen from different companies, oven is still not fixed. The parts KitchenAid suggested to these servicemen did not work. KitchenAid again knew of a problem with both ovens and did not recall. After many months without any ovens, I called KitchenAid. I asked for suggestions. All I got from the customer service rep was silence .... and then a sorry. He told me that he could not help in anyway. I spent $3200 on these ovens that only worked for 5 years and I cannot get parts to fix them. I will never purchase a KitchenAid appliance again.

This is our second KitchenAid built in refrigerator and we have had nothing but trouble with the ice makers. They replace them and sometimes that doesnt even work. They always send the same service company and they are clueless.

We purchased the top of the line in the KitchenAid dishwasher - KUDS301VBL3. This was the second KitchenAid dishwasher that I had owned. The first one I purchased was a workhorse. No problems, just got old and wasnt worth fixing. So I updated my kitchen and bought the new top of the line model. I am now waiting for a repairman to show up to fix the door that keeps breaking. This is the second time. There is something in the door that keeps slipping off and causes the door to slam down hard when it opened. I have a 16-month-old granddaughter who could easily pull on the door and suffer an injury if this door fell on her. I have called KitchenAid and left messages and so far have not been contacted by anyone. I had no idea that the quality of the KitchenAid appliances had hit such a low standard. This is the second time that this door thing has happened, so there must be a problem and KitchenAid needs to take responsibility and fix it before they have a lawsuit on their hands where a child has gotten hurt by this door malfunction. I am going to complain to all the consumer and product safety organizations that I can find on the internet.

First year microwave breaks, not getting anything hot. Have to pay for service call two weeks past warranty. Kitchenaid paid for parts not service call. Four months later, same problem, I have to pay again for service call and labor, not sure about parts. I’ve decided to never buy Kitchenaid or its other companies Whirlpool etc.. I have a total Kitchenaid kitchen, never again, bought a Samsung. It takes a long time to build trust and respect, it doesn’t take long to lose it. Good luck Kitchenaid.

I just got off the phone and as usual got nowhere with KitchenAid people including the manager. I too have had nothing but headaches with this piece of junk. As someone said, the top rack just collapsed downward on one side. We replaced the rack, and another part already; the junky plastic on the rack keeps breaking. The door for the soap doesnt open and it has been a better dish rack than dishwasher. I have washed dishes by hand more often than I was able to use this product. I am so disappointed that they, as a big company, couldnt send someone out for free for a change and try to back their name. They brag as you wait on the phone (which is forever), about how wonderful their service is. Well, the last visit cost over $100 to have a man run my dishwasher empty and tell me to use less soap and not packets. Now a manager told me to see if it works in the other types of washes. I asked how that would solve my problem. What am I supposed to do, switch from my one hour and compromise? I told him management is not his calling and he should consider another job. Never again will I buy KitchenAid which is a shame because my first one was great!

I called KitchenAid service and spoke to a supervisor. I told her that I have had one of their fridges for under 4 years, and had purchased the extended warranty. She expressed no interest in looking at photos of the hundreds of small rusty colored spots all over the front of my fridge. She did not seem interested in finding out what caused them. She told me I would have to pay for a service call, as they only warranty cosmetic damage for 30 days. I have always used stainless steel cleaner on my appliances and the fridge is the only appliance that has these dots. KitchenAid offered to help whatsoever. Terrible customer service; will never buy their products again.

I always bought KitchenAid for my appliances. I considered myself a good customer but right now Im completely dissatisfied and angry because on what is happening with my Range Oven/Microwave (Model KEMC308KSS01 - Serial XR5013510). I bought it on Nov. 2004. I had the Service Saver Agreement until 2005. On Jan 2005, the microwave glass door exploded for the first time. We replaced the glass with their service rep, Allstate Factory Service, for $400. On Nov 2005, the same glass exploded again, another $400 to replace it. We replaced the glass with their rep from Appliance Expert Appliance Repair. For the Third time on March 05 2012, the glass exploded again. The microwave glass door always exploded when was not in operation. We already spent $800 replacing the microwave glass door for a microwave that should work fine at the first place. We never experienced such a bad performance by any KitchenAid products before. I have to assume that the Range Oven/Microwave that I bought has a defect from manufacture, faulty and represent a safety hazard. Maybe they should have issue a recall of this model. But to tell you the truth, we feel scared about this product. We know it will cause an explosion or a fire or glass will start flying in the air, etc. We expecting to obtain a replacement since the unit never work properly and represent a safety hazard.

It’s an $840 fiasco. Almost from the beginning it would not clean the dishes. They came out dirtier! Food crusted on, glasses with a dirty grim on the outside, coffee stains still in the cups, silverware greasy. I called KitchenAid and was told to turn the hot water temp up on my hot water heater and Thanks for calling KitchenAid. Good bye.” How does that help my bottom line?The hotter water had impact. I called again. I was told: Use the Pots & Pans setting and thanks for calling KitchenAid. Good bye. Still no improvement. I called again, and was told to check the drain . . . Thanks for calling KitchenAid. Good bye. Notice here they did not record my complaints: no name, address or model number was taken and no record of my complaints was ever taken. Finally—finally—after several more complaints and letters, they send a repair person out from KitchenAid no less. Nope, not our fault. I had to pay $185 for that news. Today, I took out 4 cereal bowls that are still filthily with stuck on grime, a greasy pancake flipper, food stuck to the silverware and on and on. I am appalled that KitchenAid has gotten so bad that the only thing left going for them is what is left of a once good name. I will never purchase another new item from them again, and that means the entire family of appliances. I am appalled.

I have a dishwasher that is 2 years old. It came with a 1 year warranty. I had appliance repair company out at least two times, not cleaning dishes well, rollers on top shelf replaced. Did get advice on using quantum finish which helped with cleaning some. Cheap plastic rollers replaced. Now dishwasher rollers and door had to be tightened by repair man. Now needs seal for door because it is leaking. I will not be buying another KitchenAid product after this experience. Was told no recall on product just poorly made by repair company. I agree.

The top basket of my 2011 KitchenAid dishwasher has begun to fall onto the dishes below. I called the manufacturer but was told that despite the wording in the instruction manuals warranty section, Second Through Fifth Year on Certain Component Parts, the problem was not covered, this despite the specific inclusion of nylon dish racks and electronic controls. I also purchased an extended five year warranty from H.H. Gregg for $149.99 but they too refuse to honor it. In other words I bought a defective product which the manufacturer refuses to stand behind while the retailer ripped me off for an additional 150 bucks. Needless to say Ill never buy from either company again.

This fridge is 5 years old only, and have been struggling to repair the ice maker for one whole year and no one could fix the problem. KitchenAid is not a good brand. I bought it from Pacific Sales. The rust showed inside the bucket of the ice maker since we bought it, mold created inside the fridge, bad built kind of refrigerator, very fragile drawers. Don’t you ever buy KitchenAid products, trust me I’m still struggling to repair it.

For the last nine years I have replaced refrigerator parts every year. Most of the time it is the diffuser that needs to be replaced or ice maker will burn up and need replacement parts. I understand with the ice maker being used so much it will need parts every so often but every two years is a little outrageous. Beware. Many other refrigerators use these same parts and more than likely have the same problems.

I am a renter and had this stove purchased secondhand for me when I moved in. I used the oven for the first time last night making some fries. The oven wasnt even at 400. I was checking the fries and as I went to close the oven door it accelerated at the end because of the pivot. The handle jumped out of my hand and closed on its own force. The moment it closed the entire front glass window exploded out onto my bare legs. I had multiple cuts but nothing serious. I am glad there are these testimonials from other people as I am worried that my landlord would be held accountable for the fix.

Purchased KitchenAid dishwasher about two years ago thinking we were paying more to get a quality product. It has been instead inferior and troublesome. A long series of problems began from the start. Crooked footings that made it more challenging to install. Leaking door seal that needed to be replaced. Leaks from some undefined location that require we use and empty a drip pan. Plastic wheels breaking and not staying on track (dumping the full tray into the well) when sliding in full trays of dishes. Poor cleaning compared or prior cheapo washers. Flatware trays that wear out easily even while trying to be careful, and now to top it off, the unit has stopped rinsing the dishes entirely. What a huge waste of money!

Freezer is ridiculously small and v-shaped. Fridge parts started deteriorating a few years after purchase—after warranty had run. Deli drawer lid broke, door stripping ripped and continues to do so, mold grows in the stripping in the refrigerator, the doors don’t close well/easily, especially left door, water drips from doors, the water filter is difficult to change. I do not recommend this refrigerator at all. Looking forward to it breaking down completely so I can buy a new one!

Pretty much everything was covered, ad nauseam, in this blog. New house, new appliances - the repairman was here three times because our $7,000 SXS KitchenAid fridge/freezer (Model: Kss048FTX03) was not cooling. The repairman said the first time he was here that he installed the part that would solve the problem. Well, he will be back in 4-5 days with another part. It seems that the wall between the fridge and the freezer builds up ice that prevents cooling in the refrigerator. At least, that is what I am told. I was also told that he is very frequently called out to repair this issue.I mainly bought this product because we wanted to install custom door overlays to match our cabinets and a large unit. Not a lot is available in Hawaii and we were able to order this from Lowes. We are so sorry we did. Im glad that I purchased extended warranties on all appliances and am real glad that only two of them are KitchenAid! We, too, have lost all our food twice, not to mention the hassle of removing everything together with the thaw out and order process for parts. Should we have a class action here? We shall see. Im glad I found this site. My husband is a litigation lawyer with just such experience, so I may be back in touch with everyone when the next repair fails!

I purchased this fridge in early 2013. The ice bin latch has not worked since last summer. The bin does not stay latched and come forward the next time the draw is opened. When I called Kitchen Aid, expecting to speak with a customer service tech about the problem, the only option they offered was to forward me to an independent parts distributor. I did not want to purchase a new ice bin or schedule a costly service call if there was something I could do with the help of an over the phone technician. The distributor informed me that Kitchen Aid does not offer over the phone support and my only option was to call for a service technician to come to the house. Is it true there is no customer service support? That is a huge disappointment. After paying thousands of dollars for these appliances the customer is on their own.Also the quality of the stainless steel is poor. I find it difficult to clean and it dents very easily. I had another band stainless steel fridge for fifteen years, when my kids were small and crashing into everything, and it never dented. Now there are only adults in the household and it already has three dents. It is extremely upsetting to have a dented appliance in my brand new kitchen. I was planning to purchase all Kitchen Aid appliances in my new kitchen, but fortunately decided to go with a Bosch dishwasher and a Sharp microwave, which are of much better quality. I will not recommend or purchase another Kitchen Aid appliance.

The glass on my KitchenAid lower wall oven shattered (it was not on at the time). When I called KitchenAid they gave me the name of their local approved repair vendor. I ordered the part and paid the high price for a replacement. When the repair technician came to replace the defective part HE COULD NOT DO SO! The replacement part had not been manufactured properly. It was defective. The subject part was the outside glass pane attached to the stainless front panel. The glass was not centered and there was a 1/8 gap on one side and the other side was attached so that the part was twice as thick as it should have been. The thickness prevented the attachment screws from connecting. Obviously, Whirlpool is not familiar with the concept of quality control. The technician took the defective part back to their shop and ordered a new replacement. That part has the same defect! I am told that the vendor has tried several other suppliers and have not been able to find a non-defective replacement part.I never had trouble with replacement parts when Hobart owned KitchenAid! The Whirlpool organization negotiated the lowest price possible with their replacement parts vendor--probably in China--who gives Whirlpool their moneys worth and KitchenAid owners now suffer with the result. IT HAS BEEN SIX WEEKS and there is not a properly manufactured replacement part in sight!!!! This oven is almost twelve years old but for the price KitchenAid charges it should last one hell of a lot longer than that! Model: KEBC208KSSO, SN: XM4400465. Sadly, the approved Whirlpool vendor who is suppose to be repairing my oven door has not bothered to call me back since the first week this fiasco began.

The KitchenAid Oven in the remodeled house that I purchased in 2007 has been cleaned twice. I still get the same result, the oven will no longer heat up to use.

Kitchenaid KFIS25XVM - We purchased all Kitchenaid appliances for our new construction home. The dishwasher, microwave, stove and oven and refrigerator have all broken. The service department could care less. I will never purchase Kitchenaid appliances again and I suggest you purchase another brand as well.

My 4 yr old Kitchenaid started pinging so we called service and after they came out briefly, were told that it was the electronic board that was defective. However, the board is no longer available so they could not repair it. End of story, absolutely no effort to resolve the issue. There are companies that make this board but they are not approved suppliers. This thing cost quite a bit so Im extremely disappointed that Im left with a defective refrigerator making the noise that drives me crazy.

The repairman came and opened the back of the oven and realized that there was a fuse (?) that hadnt been pushed in during the assembly and then thought this would be the resolution but the self clean feature scrolled across still saying, feature not available. So next the repairman felt that there must be a computer issue with the stove so he ordered a new panel after speaking to the engineers at Kitchenaid and the next time he came he installed the new one and again the self cleaning feature wasnt available. The repairman had spent at least two hours of time at my place on the two visits he made and I was stressed with what my bill was going to be. He left my house not knowing what to do next and told me he was going to speak with Kitchenaid on my behalf as something was extremely wrong with how this stove was working or should I say not working. I got a telephone call later that afternoon from the repairman who told me that the engineers at Kitchenaid had found what they thought was the problem. Apparently if the power to the stove is interrupted as in unplugging the stove (which was done each time the repairman did anything to the stove) or a power outage, the stove goes through electronic checks to prevent damage and will not self clean for 10 minutes after the power has resumed and will say the feature isnt available. This is not written in any manual, and apparently it was found by the engineers in a small written place in their information. This was a new problem they hadnt ever encountered because obviously no one has come in from a power outage and started cleaning their stove within 10 minutes of the power coming back on.In the end, it looks like the fuse that hadnt been plugged in was probably the culprit and the repairman didnt know to wait for 10 minutes after repluging in the stove to test the feature. Kitchenaid paid the entire repairman bill...my stove is working perfectly now. I can imagine that in the future that the repairmen will be informed off this 10 minute wait period, or that it will be written in the manuals...what a headache to resolve a simple issue but Im happy now with my stove and with Kitchenaid.

In 2006, we remodeled our kitchen, and in that process invested in Kitchen Aid appliances, including a side by side built-in stainless steel refrigerator. On August 11, 2014, the refrigerator stopped cooling, and we were told that the main control board needed to be replaced, and so the odyssey began. At the beginning of this ordeal, we were told that the part in question was ordered, was then on back-order, and would be shipped to our home in about three weeks. After three weeks, however, we were then told that the part was no longer manufactured because the factory was destroyed by a Tsunami two years ago! We acted on the corporations advice to send the defective board to Core Centric, which until very recently, Whirlpool was recommending to its customers in our same situation. Core Centric could not repair it, and we then sent the board to a company in Texas, also to no avail. The appliance repairman that we have been dealing with then ordered the part from Amazon/Sears, paid for it, waited two weeks for delivery, and when he contacted Sears, was told that the order was cancelled. After calling Whirlpool again, I was told that my file would be referred to a special department for possible inclusion in their pro-rated exchange program. I was told today that such a program would be offered to us because the company is supposed to provide parts for their appliances for ten years, and our appliance is less than ten years old. How lucky I feel to find out that I can exchange my eight-year-old built-in, which we purchased because it was marketed as an appliance that you repair, not replace, for the sum of $7,204.15!!! I was told that the new purchase price for my model would be $8,299.00. After further discussion, I was then told that the lowest price I could be offered to exchange my refrigerator, that cannot be repaired because the corporation has breached their obligation to provide parts for ten years for, would be $6,000.00. I was also told by the representative that I spoke with that she hears this same story all day long from other customers. SHAME ON YOU KITCHEN AID/WHIRLPOOL!!! (As an aside, thank God that my 20 year old Kenmore refrigerator in our garage still works perfectly, because we have now been without a kitchen refrigerator for 14 weeks).

My refrigerator is custom and I love it. I have had it for 10 years and the only problem I had was in the beginning with the ice maker. It still looks good and it still functions well.

We purchased 6 years ago and have had non-stop issues with it. It stops working after about 10 min., then you have to push a few buttons and then it works for about 10 more min. until it stops again, and then finally you have to start the whole cycle over and then it will complete. Its like washing dishes twice! It takes about 2-3 hours for a complete cycle. Also there is a smell that is terrible and after trying dishwashing cleaners, it still smells. Finally, every few months Ive had to take the whole thing apart to clean out the filter area to try to rid the smell. Ive never had so much trouble with a dishwasher!!!! This was a top of the line and expensive model too. :(

I purchased an oven, built in microwave, downdraft stove, ice machine, dishwasher and refrigerator. So far the oven has gone out when I cleaned it. It burned up. I had to threaten a lawsuit to get a repair person to fix it for free. The microwave has missing pieces of the time. It needs a new board. The ice machine is completely dead. My appliances are THREE years old. I have never ever seen such poor quality in my life. The very last time I will ever purchase KA.

We purchased a new Kitchenaid refrigerator and double oven wall unit when we moved into our new home March of 2010. We have had issues with the ice maker/water dispenser not working. The temperature Not staying cold. The veggie tray LID fell off. Now its dead! The repair man did not have an answer, he made many phone calls and theyve decided its the motherboard, which will cost us $500 and a week to get in. Well then it started working, then it died, right now its cooling. The Ice/water in the door was so gross - from water and ice? Theres no way to take it apart to clean. After months of trying to clean the black mold out of it, I finally found a hand held steam pressure cleaner to clean it. I WANT TO SAY THAT I HAVE A 30 YEAR OLD REFRIGERATOR in my garage thats still working. Its NOT a KITCHENAID! Then theres the double ovens, that are self-cleaning thats a joke. When I lock the oven to clean it, it blows a circuit and we have to call someone to fix it. The last time the guy said I wouldnt use it. Its NEVER worked, and that was the reason I bought it. BUT I have to clean the ovens by hand because the advertised self cleaning was just a lie. At this point I would rather buy a refrigerator that I can rely on. I tell everyone, Do not buy Kitchenaid. They are the worst appliances on the market.

DO NOT purchase a KitchenAid refrigerator. In the six months weve owned it there have multiple issues from damaged and dented in shipping to misfunctioning valves to a punctured evaporator coil from excessive ice build up. The customer service centre in Tennessee is a complete sham. Their response is scripted and unfriendly. DONT DO IT!!!

This three-year-old dishwasher that is used infrequently, has a broken wash motor. This component, the most important one, is not covered by warranty. The company provided me with service repair providers who wish to charge $400 on a $700 dishwasher.The company does not offer a quality product. A major appliance such as a dishwasher should last longer than 3 years without a significant repair bill.

Change filter came on in 1 month, water looked OK. Next month CF came on again. Replaced filter $39. 1 mo., CF again, now just reset each month. 2 drawers fronts broke off. Repaired & reinforced little weak tabs that held top of door front. In 18 mo., Ice Maker quit. Checked with LED Checker, LED not on. Bought bag Ice, part alone $125. Now 20 mo. cooling coil in low temp side frosts up if temp over 40 F. Looking for new refrigerator.

Replacement parts are not available, some parts have to be sent out for weeks to be repaired leaving you without a refrigerator. Needed to be repaired several times, not being able to get replacement parts is ridiculous.

I brought a KitchenAid Dishwasher and a KitchenAid Refrigerator and both are THE WORST purchase I’ve ever made!! I’ve had problems within 30 days of my purchase. The dishwasher does not drain properly, parts were falling off, the top rack sprout continuously broke till the point of not being to use it anymore. My fridge kept building ice in the back of it, all the lights inside repeatedly die out, the ice maker makes ice intermittently. I could go on and on!! Please buyer beware! Buying KitchenAid is a complete waste of money!!

Bought this oven about 6 months back. We cook almost daily so it has been put to great use. The four burners works great. The one in the middle for the grill plate is ok. It probably needs a larger burner or two smaller ones. Have also used the oven to bake and used both features-conventional and convection. Overall great value for use.

I have never had any problems with this dishwasher. It has several settings and you can save energy by setting it to air dry. Works good and dishes are clean and not streaked when they come out.

My mother passed 4 and a half years ago and gave me some money so I decided to invest in a nice gas stove since my daughter went to culinary school. Less than four and a half years one burner went. Locked up. Second burner went. Handle locks up. Third burner went. Handle locks up. This week my oven quit working. It has a small oven on top. Big convection on the bottom. Now the big oven convection oven totally quit working. What a waste of money.

We purchased a KitchenAid dishwasher in September 2012 for over $800. We have already paid $140 to have it repaired and now it is not working again. It seems no one wants to help us and we cant keep putting more money into what seems to be a piece of junk. Please respond.

I have had this stove for 5 years. It is stainless steel but the top griddle area has all rusted! Also, when I used the self clean program it fried the entire control panel which was expensive to replace even under warranty as they did not cover the service charge and it took 2 months to receive the part. I had a repeat of this problem again, so the panel needed to be replaced. I now have to steam clean my oven which does not work effectively! Also, measuring the oven temperature is NEVER close to the temperature on the display panel. I would never buy another KitchenAid stove again. The fan is very loud as well. I use my microwave as my oven instead of using this stove. Expensive and poor quality!

Horrible Stove - I am on my second cooktop and the stove is not quite 5 years old, already had to replace the touch pad also. Two years ago the smallest chip at the edge of the cooktop cause a huge crack line to encircle the back burner and it fell in, WELL it happened again. A small chip on the edge of the top again cause this huge crack line that encircled the back burner and it fell in. Crummy stove, DONT BUY Kitchenaid - run and buy anything else. KitchenAid was once respected name now it deserves total disrespect. Expensive but no quality here and the heat from the stove turns the oven handle yellow and streaks appear inside the glass window which cannot be cleaned. All in all a horrible product. Now I have to pay for another cooktop on a stove that was VERY EXPENSIVE TO BEGIN WITH.

Purchased dishwasher Model#KDTE104DSS for my new remodeled kitchen Nov 2015. The dishwasher stinks so bad unable to keep door open. Company sent service and instructed me to buy a rinse agent and odor control product. Nothing works. My old Sears Kenmore which was 10 yrs old worked great. I hate, hate, hate this dishwasher.

Purchased this refrigerator new for over $3000 and had to call the repairman within 6 months. It has quit cooling 4 times in the 2 years that I have owned it and each time the repair company tells me it is fixed. It has never been fixed and I have had to throw away spoiled food each time. I will never purchase a Kitchenaid product again. I would give 0 stars if I could.

I made a choice to buy all KitchenAid appliances when I built my home. I have had problems with all of them. Mostly the refrigerator. The first one only lasted 9 years. (From what I read I did good.) They did give me a good discount on a new built in refrigerator (2001). Now this one lost all the refrigerant from a copper line that corroded through. Called to get it repaired and found that no-one is willing to come out to repair it. I did find a place that said $1900.00. Looks like its time to buy a different brand this time!!

I have a KitchenAid dishwasher that has had the digital control pad replaced at least 4 times, which is out of warranty, and is bad again. My father has a KitchenAid and has the same type of issues. I will not be purchasing another of their products again. Buyer beware.

Too many details to go over all. Fridge broke under warranty. Repair guy couldnt fix. Replacement fridge left off truck for delivery. 2.5 months after initial call, still waiting for repaired or replaced $3199 refrigerator. DO NOT BUT KITCHENAID PRODUCTS.

Kitchenaid Microwave/and convection double oven MODEL KEHC309JSS - I have been very happy with this appliance until after years of use I have to replace the 12V 5W light bulb in the ceiling of the microwave oven component. Because it is not accessible from the inside (as the two in over are), it is necessary to pull the entire unit out and disassemble the top third of the sheet metal cabinet. I finally, after researching for a few days and spending 4 hours taking things apart, got to the light bulb only to find that it is not available locally. I have found it online for almost $7 and an equal amount of shipping. There is no reference in the documents from KitchenAid as to how to change a light bulb. It sounds like a joke, doesnt it? Believe me, I am not laughing. Perhaps the engineer who designed this mess should have to change a light bulb before the appliance goes on the market. If I had called a service man to do this, it would have cost near $100 to get this done! If there is a simple way to do this job, I would sure like to know about it for the next time. Believe me, I questioned all the way through the project if I was overlooking something.

On Saturday, the KitchenAid over the stove microwave/convection (model KHHC2090SBL) caught fire before my eyes. Serviceman yesterday said the magnetron had burned holes within the machine and was not replaceable. Unbelievable! Has this product been recalled? What is wrong with this manufacturer allowing this product to be sold?

I purchased a KitchenAid refrigerator. I could never get the ice maker out. Later found out it was stuck shut. At about 11 months I notices residue on the bottom of my glass after my drink sat. The volume of the powdery substance was quite substantial and noticeable. I really worked on the ice maker and forced it open. There was a pile of white powder inside the ice maker and on the sides of the interior. I cleaned it thoroughly removing all white power and thought the problem was solved. They just forgot to clean it before shipping it. After cleaning it the water/ice was clear. Within 3 months I noticed the white powder was back in my drinks. I cant believe how much of this powder I must have ingested. I called KitchenAid. Sorry you are out of warranty. I suggested they come out and get a sample of this white powder and identify it as harmless or toxic, if not for me then other who may have not noticed it. Sorry your out of warranty. Can I send you a sample of this powder and you can tell me what it is and if it is normal to be in my drinks. No. CAUTION!! LOOK in the bottom of your glass after the ice has melted. Dont let your children drink this substance. Write me if you have had similar experience.

In the past 8 year I have built 2 new homes on the upscale side of the housing market. In both situations I used higher appliances from KitchenAid. For the investment made, I am very dissatisfied with quality of the produce drawers. On both drawers, the chrome deco on the drawer handle has come loose dueto faulty adhesive and both drawers have cracked in the center of the drawer handles. This is something I would expect from a 300.00 refrigerator, not one over 2000 dollars @ builders cost. In addition, I had the ice maker replaced in 6 months due to a faulty board, which is something you as manufacturers are aware of, but failed to advise the consumer. We have replaced the ice maker board and now will address replacing both produce drawers. I must say that after less than one year of ownership and facing the fact that all the other series of appliances are also KitchenAid products, I am waiting for the next problem to occur. I come from a family of builders, both residential and commercial and intend to advise them to consider other upscale appliance manufacturers on future projects. If this letter never goes up the management ladder I am sure I will receive the same reply as my last e-mail, indicating that your Customer Service Department also needs repair. Being an owner of several national companies myself, I am very aware of the damage that can be done by not reacting to a problem, where consumers are involved. Thank you.

My husband and I bought this KitchenAid Dishwasher, Model# KDFE104DSS1 Serial# F52627380 in July 2015. It has not been cleaning the dishes properly for the last 6 months. We called KitchenAid and they stated that it was out of warranty and we could buy a new warranty for $350.00 and it would cover the dishwasher for another year. We spent over $600 for this dishwasher and bought it because of the name. My husband took the dishwasher out and pulled it apart and (after speaking with appliance repair representatives and the internet) figured it was the pump motor bearing. He went to the appliance part store and got a new motor, installed it and it worked. How can a dishwasher pump motor break after only 21 months and the dishwasher is only used twice a week? I would never recommend this dishwasher or any other KitchenAid product to anyone. The customer service only wants to sell you warranties.

KUDS35FXSS 8 is a Kitchen Aid dishwasher that has an obvious design flaw. We had a similar style KitchenAid at our last house which was a good product. When we built our new home we got the next level up. In less than 1 year, 3 of the small plastic pairs of clips that hold the wheels on the upper rack broke off. Today the dishwasher would not go into wash cycle and after watching a how-to video I found 3 of the little plastic triangle clip parts in the food chopper. One was wedged against the chopper blade. I removed it and the dishwasher works again. I wired on the top rack wheels with stainless steel wire. The lady at the service center said that they hadnt heard of the problem. We bought it a few months before installation so nothing was going to be covered. A friend just had the same rack breakage issue and several people on this site say so too. CHECK THE SMALL PARTS WHEN YOU BUY!

Two years ago, we brought 5 items from KitchenAid. Basically, we spent over $10,000.00 and we have nothing but breakdowns. I did not extend our warranty as this would cost us over $800 a year plus I thought. Why buy a warranty as I should be buying quality? Well I was WRONG. First, the Refrigerator had problems, but they were able to fix that (in the first year). Second, the range kept clicking. That took two service trips (first year). Third, cannot remember actually but we had a problem with the double oven. Fourth, the refrigerator was leaking and ruin by built in cupboard as we did not realize the problem straight away (second year), pay just over $200 and had to put one of those metal door plates over the bottom of the cupboard as it was soak so had to cut the bottom off.Fifth and last I hope, press self clean on oven and you guessed it, burnt out the oven. Cost of repair nearly $900. When I spoke to customer service, they told me basically, Tough luck. You should have brought the extended warranty. I am finding out that this is a problem with Whirlpool self clean ovens. But my argument is that this feature does not work so I should not be held responsible for this. Customer Service answer was YOU SHOULD have BROUGHT THE EXTENDED WARRANTY. So beware. If you are thinking that buying KitchenAid is Quality, THINK AGAIN. Will never buy or endorse KitchenAid again unless they step up to the plate and recognize their mistakes. Really, why buy quality if they can only support it with 1 year warranty (thats a red flag)? Because every major kitchen appliance from any brand gives you 1 year warranty. Thank you for reading this. Now you know the pitfalls.

I will never buy a KitchenAid appliance again. Our warranty just ran out and the fridge stopped working. We call certified repair and were told that the Tsunami had destroyed their plant and they no longer had the parts in order to repair the fridge. They told me they could rebuild the board but no guarantee would be given for the part and it would take anywhere from 2-3 months to rebuild. The fridge was 5 years and two months old. This is the worst customer service I have ever been given and the most rude responses by the executive offices. I will never - repeat never buy another appliance by KitchenAid or Whirlpool again. Buyer Beware!!!!

Every time we use the self clean program, the oven locks up and blows the high limit. This is the third time that we have had a service tech out to repair this wall oven today. He said that he had to replace the blower fan. Its because the old one did not produce enough CFH to keep the oven jacket cool near where the limit is. So, today was another $350.00 added to what we already paid for service calls! I called the customer service number again to register my concerns. The fellow at the other end of the line said that there was nothing he or the company will or would do to rectify the problem or recall the oven, or even say I am sorry. So, I told him that I was going to put the bad mouth on the product and company every chance I get. So, here goes buyer beware: KitchenAid will not stand behind their products!

We bought this KitchenAid stainless steel 5-Door French door refrigerator at Best Buy in Nov 2016. After a couple of days of installation, we noticed the freezer frosting, so we went back to Best Buy and requested a replacement. The replacement same model refrigerator was delivered in Dec. In Jan 2017, the same frosting problem occurred. We called Best Buy asking to get it replaced again but told us to call KitchenAid because the purchase date was already over 1 month. Called KitchenAid and asked them if we can just get the refrigerator replaced or get a refund and told them that Ive read a lot of reviews about this refrigerator with freezer frosting and that KitchenAid should have known about this problem already. But KitchenAid customer service lack knowledge. All they know is schedule repairs. From here started the repair process. Theyve sent this repair people several times (6x) already coming up with different ways to fix the problem but the freezer frosting still persist. This last fix that KitchenAid tech support told the repair people is to replace the door and it will take 4-6 wks to get the part. It is very inconvenient. All Im asking KitchenAid is give us a refund since it is new so we can get a good working refrigerator. But all they can do is schedule a repair.

I also have a stainless steel KitchenAid dishwasher (KUDE40FXSS5) and while the machine is quiet and cleans reasonably well. The adjuster assembly on the top rack has plastic tabs that become brittle and break, so that the wheels fall off. I have replaced this twice so far. It is intensely frustrating! This problem could have been prevented with a metal tab instead of cheap plastic.

We bought this Convection Oven/Microwave at the same time as our oven, KEBS107SS, and cooktop, KFGS 206VSS. After buying it at Sears and coming home and reading the reviews here, I was ready to cancel the purchase. Decided instead to purchase the 5 year extended warranty. Buying warranties is something we dont do. However, we were spending so much on these 3 appliances and after reading the complaints on the oven and microwave, we did purchase the 5 year warranty on the oven and the microwave. Less than 18 months later, the microwave went out. The service guy has been out twice with a 3rd trip scheduled. I have been without my microwave for 13 days and it will be another 10 waiting for the parts. The worst part was being without it while needing to cook for 25 during Christmas, which is not something Id expect to do with a microwave weve had less than 18 months. Next time we buy appliances, I will read reviews before we purchase and I will not purchase from KitchenAid. KitchenAid doesnt care about their consumers who buy their products. (That is a story Ill need to write on our cooktop that we didnt purchase the warranty on.) There are other appliances out there with better reviews. The KitchenAid appliances look nice, but the quality is not there. Our last microwave that was over the oven was not even broken when we replaced it and it was 15 years old without ever having a service call. It was GE and was the microwave that came with the house. It wasnt even an upgraded appliance! I dont write reviews, but I learned so much from reading these, and now that we are having problems with a relatively new appliance, I decided to write this for others.

While building a new home we selected KitchenAid for several of the appliances. The freezer in this refrigerator failed after less than 2 years. The factory approved service company was called and on the first visit they determined it to be a evaporator fan. Of course they did not have the part. So it was replaced on visit number 2. It failed again after about 1 month and visit number 3 was scheduled. This time it was determined to be a controller board. Again, the tech did not have the part so visit number 4 is scheduled. So far it has cost me almost $600 and 4 days of waiting for the tech to show up. Not good for a $3,000 + appliance.

I purchased a new refrigerator (KitchenAid refrigerator kfs25xvms9) that throws ice everywhere. I had a repairman come to look at it and I was told to use a bigger glass. If I go to something bigger, then I will be using a bowl. This has been embarrassing because I have to tell everyone who comes to the house to Stop! Let me get a bowl or the ice will end up on the floor! I have all new appliances and I was told what I was buying was good stuff but I have to use a bowl to get ice. My question is, why have they not recalled the plastic piece that is supposed to put the ice in the glass? If I had been able to try it out in the store, I certainly would not have bought this model. I really hope that Whirlpool will stand behind what they sell and recall this plastic piece and replace it with one that will do the job. If I do not receive some satisfaction on this matter, then I will contact the Better Business Bureau.

We remodeled our kitchen in July of 2006. We installed all new KitchenAid appliances. The slide-in gas range/oven (model # KGSA906PSS01) is a terrible product. I had 2 service calls on the oven in the first few years. Once the 5 year warranty had expired the motherboard had to be replaced, followed by the gas valve, the sparker module and the gas range circuits. Buying a new oven now seems like a smarter move. The customer service was unsympathetic and didnt even try to stand by their product.

My husband and I recently built a home and purchased the entire KitchenAid Pro suite for our kitchen which included a double oven, microwave, dishwasher, induction stove top and a built in refrigerator. The product was beautiful but after 4 short months of owning the products our induction stove top chipped, the sensor on the double oven failed and now our fridge is no longer cooling. We have taken countless days off of work to have a contractor come out to fix the appliances but we have come to the final straw with the fridge. Two weeks, two contractors and two refrigerator parts later we still do not have a fridge.My husband has called KitchenAid numerous times and the customer service is absolutely terrible. You call and wait on hold for a good 20-30 minutes then once you receive a customer support specialist, they tell you to call a nearby contractor and make an appointment. Better yet, the contractor comes out and has to order the part which takes a week and you have to take another day off of work because they dont work weekends.With all of the troubles we have faced with KitchenAid/Whirlpool appliances, I would not recommend their products let alone the company. We spent a lot of money on their products and yet we sit here for over two weeks waiting for a part to figure out if that will even fix the built in fridge. Whirlpool is a multi million dollar company and we have to wait to receive a new fridge until the contractor can determine it cannot be fixed, just a great use of our money and time.

We have been dedicated KitchenAid fans for two decades. Two years ago, we renovated our kitchen and purchased brand new KitchenAid Stainless Steel Appliances. Within ONE year, the side-by-side refrigerators ice maker motor died. Through the warranty, a new motor was installed. Recently, the Freezer component that generates Freon died. KitchenAid Extended warranty was incompetent and arguable. Finally, after THREE weeks, our freezer was repaired. However, our refrigerator stopped working. KA Extended Warranty offered a repair man in 9-12 days. I cancelled the KA Extended Warranty contract, hired my own appliance doctor, and within 5 hours it was fixed (the previous tech did not plug-in the valve to the refrigerator!). Poor product and even poorer service through the extended warranty.

I do not like my KitchenAid dishwasher! The dishwasher does not clean my dishes!! When I unload the dishwasher, I have to inspect every dish and glass and I end up washing at least 5-6 pieces of unclean dishes. For example, just the other day, I remove a coffee cup that still had hot chocolate residue inside the cup!! It looked like it was never washed and I do know how to load a dishwasher.

I had this KitchenAid stovetop for 13 years KDRP407HSS4. Suddenly, without warning the broiler went on. I turned off the electricity at the fuse box. I turned it back on and this time the clean cycle went on while the knob was in the reset position. It created a fire. I was there to put it out. This is scary when a stove can turn itself on without a person doing it. If anyone else had this issue, please reply. I see some people had explosions. If you have a KitchenAid I would make sure it does not start on its own.

My KitchenAid KBRS36FMX02 refrigerator frequently was losing temperature and started making a high pitch humming noise. I called an approved KitchenAid service company to come take a look and it was determined it was the control panel. I was told by the technician that he would try a panel on his truck that supposedly would only work in my refrigerator 50% of the time. He uninstalled mine and replaced it with another that did not work. My old one was reinstalled and now is totally nonfunctional. I found this hard to believe that KitchenAid would have parts that would work only 50% of the time. I then learned that with the tsunami of 2011 the factory that made the control board in my fridge was wiped out, so no more control boards. So 5 years later, there still is no replacement? Shame on you KitchenAid.I was told that since my refrigerator is out of warranty that they have no solution but for me to buy a new refrigerator. The replacement cost of my built-in unit is approximately $7500.00. KitchenAid would offer not even a discount. So since they could not provide a $250.00 part for their product I have to buy a new fridge?? Very very poor! I would never buy a KitchenAid product ever again!!!

I have had KitchenAid dishwasher for a few years. I have not been, and am not happy with this product. We have had trouble with it almost constantly. The control panel has been replaced more than once, we have had to replace several parts on it, and the general service I have had from it is not satisfactory. Now the heating element is not working. We paid a lot for this appliance thinking we would get excellent service because of the KitchenAid reputation. This unit has been pulled out and apart and repaired more than I think is acceptable. When this unit gets replaced, I am thinking I will be going to another brand. It is aggravating to open this unit and find it has not drained, the dishes are not dry, or some other problem has become obvious. Perhaps a lot of people like this dishwasher, but I for one do not.

Our problems with this dishwasher have been multiple over the 2 years and 5 months we have owned it. The electronic control board went bad almost immediately. This was fixed under warranty almost immediately. A few months later water leaked out of the machine and damaged our floors. We received a letter from KitchenAid owning up to the problem, with our model listed among the problem machines. When I called Customer Service to schedule repair I was told the serial number did not match up and that nothing could be done for us. The latest disaster is the warping, popping and breaking of almost all the plastic parts in the upper basket. Again, KitchenAid refuses to stand behind its miserably made product: I am told that I am out of warranty and that the Extended Service plan I purchased does not cover plastic parts. I will never again purchase a KitchenAid large appliance. I will not deal with a company that refuses to stand behind its product.

I have owned the refrigerator for 3 years now and have nothing but problems. First time I did not buy extended warranty and it has bitten me. 1 1/2 years in and the fridge stops cooling. Repairman came out and said it lost Freon. He fixed it and it only lasted a month. Called different repairman out and he said same thing that fridge lost Freon but this time he would have to take to shop to repair. Fridge gone for 2 weeks. Both of these companies were recommended by KitchenAid for warranty work. I never paid a dime but I was without fridge for a total of 3 weeks and lost all of my food on the first failure. Now it has been about 8 months and now my ice maker has quit working and the fridge is not cooling like it should. Everything is now out of factory warranty and I am not throwing any more money at this thing. So disappointing that I could not get more than 3 years out of a $2200 fridge.

I have a KitchenAid Superba double wall oven (#KEBC208KSS) needing a new electronic panel. It no longer cleans and the oven light doesnt always turn off. I have been told it needs a new panel (again). This is my second KitchenAid Superba oven. I replaced the last oven because the panel had to be replaced three times but only twice under warranty. Then we moved and the house we bought had the same ovens. The cost of these panels installed is now nearly $500 with only a 90-day warranty! I also have a hard time believing KitchenAid continues to make a faulty product and sells it for nearly $3,000. Ive ordered new ovens of different brand. Its tough to believe they cant find a way to fix the issues with their electronic panels.

I originally purchased a KitchenAid refrigerator (model# KRFC604FSS) May 313 2017, along with 4 other KitchenAid appliances (this is a new build). All but the stove arrived 6/21/17. When we plugged the fridge in, it was making a very loud noise and many of our contractors said it was abnormally loud and I should call Pacific Kitchen & Home/Best Buy. When I did, I was told to talk to the Geek Squad and then call KitchenAid directly. That was the beginning of long wait times on the phone, automated voice messages, getting disconnected after providing endless details (they cannot call you back) and waiting to speak with a human that could take action. When I finally did speak with someone they argued with me about the date of purchase (which I have the receipt for) and how loud the noise was. They refused to replace the fridge and sent someone out. The first time I sat home for 8 hours and no one showed up. They rescheduled. The second time, they said they would be there between 8 and 12. They didnt show up and said they would come at 2. I was not able to wait, so I asked to cancel, and they said they couldnt cancel the appointment after the driver was already en route. They showed up and no one was here. When I called to reschedule they said that I wasnt there for my appointment which I explained was not the case. Then they fixed the fridge but not the dent or the rust on the front door. So I started the process all over. Finally after many calls and arguments, asking them to just replace the door, they refused and sent me free stainless steel cleaner. Pacific Kitchen & Home agreed to replace the fridge since they thought KitchenAid should have done this. The new fridge came the end of September. The ice maker stopped working early December (who needs ice during the peak holiday season?) So I made another appointment and they then canceled it, a few days before. Today the repairman came (12/29) and said that he didnt have the parts. He will be back next Friday. So this is the general gist of my experience so far. When the repair person arrives he is polite and does his best. Pacific Kitchen & Home have also tried their best (by replacing the fridge in September). The bottom line is that KitchenAid produced a poor-quality product, would prefer to fight with the consumer than provide service, and sends their repair people out without the required parts. It is important to note that this fridge was over $2600 and I have now had to take time off from work, on four occasions, and it is still not working. I have had THE SECOND fridge in my house for three months. It is still not working properly and failed during the month that I have the most people at my home. I would HIGHLY RECOMMEND going elsewhere with your business.

Nice product. Quiet operation. Gets the dishes really clean. Front looks really nice. It has many options; like tough wash, prewash, rinse only, Prowash cycle, and wash delay. It also has settings for Sani Rinse, extended heat dry, Hi-temperature Wash.

Just had our 2 day old oven door shatter. We replaced a 1982 wall oven this week with a KitchenAid wall oven, model KOSE507ESS. It was installed yesterday. Tonight was the first time using the oven. I was preheating it to 400 degrees when I heard a loud pop and then glass was flying out of the bottom. The inside glass window shattered and glass is everywhere. I will be calling our appliance store first thing tomorrow morning. At the moment, no other damage has occurred to anything else other than the oven. I just want it fixed.

It seems that the designers of Kitchen Aid ovens and refrigerators have a disconnect with the manufacturers.. They look like well made products. They behave like cheap imitations. I am not pleased.

The KSSC48QTS00 refrigerator I put into service in Dec. 2007 failed Aug. 3, 2015. I am having the same experience with KitchenAid as many others. The circuit boards controlling the refrigerator failed due to an overheating problem brought on due to a design flaw of the compressor housing on top of the unit not being large enough to adequately have proper air flow which caused the circuit boards to overheat and fail. Like the rest of you, I too was told the of plant being destroyed making the parts unavailable to fix the problem.They are now available at the consumers expense because of the warranty expiring. That seems reasonable until I find that the failure was caused by the enclosure being too inadequate to handle the heat load generated by the compressor and motor. I was told that their authorized service technicians have been trained on how to modify the upper enclosure to add more air flow to the newly designed circuit boards to keep them from overheating. I was told that the new board will carry a one year warranty. That seems reasonable, except that if they fail due to heat not being dissipated properly that I would again be responsible for any parts and labor to fix the unit.If a product has to be redesigned for the new parts to work properly, that the expense of the modification should be borne by the company that initially designed the product, not the consumer. I tried in vain to relay this to them. All I got was that it is out of warranty. The consumer is responsible for the parts, labor, and any other expenses associated with the repair. They do though say that they are sorry for our inconvenience and that we have a good day, and thank you for choosing KitchenAid.

Kitchenaid Refrigerator KFCS22EVM68 and dishwasher KDTE404DSS0 - We purchased higher end KitchenAid appliances 14 months ago when we remodeled our kitchen. At 12 months, the refrigerator started leaking - we had a cracked drain pan. Then a couple months later the ice maker failed. The warranty had just run out and KitchenAid was good enough to repair that under warranty. Yesterday, 14 months old $975.00 dishwasher would not quit running. We called, were told to turn off / check circuit breaker. We did. That didnt fix it. Now, will not honor warranty (2 months past) and are sending a repairman to fix. There are just two of us and we only run the dishwasher every couple of days. Very disappointing!

In September of 2016 we purchased a very expensive KitchenAid fridge, almost $3,000. It was supposed to be the top of the line. Thank goodness we bought the extended warranty, because as I write this I am waiting for the repairman to come out for the FOURTH time. This will be the third time that ice has built up along the inside of the back wall, and to fix it requires the unit to be shut off, drawers and shelves removed, and the ice to melt away so he can open up the back and do his thing. The ice build up impacts the fan, creating a loud noise, and inhibits the ability of the unit to make ice. The other service call was for a malfunctioning deli tray control. Prior to this unit, for 14 years I had a Bosch unit in my other home which worked flawlessly. I would never buy another KitchenAid fridge again.

I purchased six appliances when I upgraded my kitchen: refrigerator, range, microwave oven, trash compactor, and beverage center to the tune of $10,000. At this point, I would never recommend KitchenAid to anyone. The microwave broke and the part was never available. After months of arguing, I had to get a new one. The refrigerator’s thermostat went out and they did not make the part. I had to get a new refrigerator/freezer. Now, I ran the clean cycle on the oven and the oven overheated and locked up for the second time. The oven is now not operable and I will have to pay a service man to put in another new thermostat. My research shows over 400 complaints. These ovens are a poor design and the self-cleaning feature cannot be used. In addition, I have had to have the trash compactor repaired. The appliances are 36 months old. And when I call KitchenAid, they really dont care to resolve the issues. Very frustrating!

Bought a complete line of KitchenAid products for a remodel job on my kitchen a year ago. Purchased the products in April 2017 but did not install them until the first part of June. The KRSC503ESS side by side, counter depth refrigerator does not cool properly. In December 2017 I notice the refrigerator was warm and the bottom drawer was not going in all the way. There was an ice build up at the back of the refrigerator. Also, the freezer was not cooling properly. Call for service and they replace a fan motor and thermistor. The unit seem to be working fine until this week. Same problem. Pulled everything out and turned the refrigerator off for 24 hours to let it thaw out. Turned it back on and everything is working fine again. I personally feel there is a bad design in this unit. The bottom doors are against the cooling unit in the back of the refrigerator. I feel this will continue forever.I call for service again and now KitchenAid and the extended warranty company are saying its not their problem. The KitchenAid service said that I might be responsible for the service call if they come out and find it is not a warranty issue for them. Additionally, the ice maker makes loud noises when it dumps the ice in the ice container. It does wake me up at night. I thought KitchenAid was suppose to be the higher end of appliances, but boy, was I wrong. Hindsight being 20/20, I should have done my homework a lot more. Never again.

I purchased the KitchenAid refrigerator KFIS29PBMS00 2 years ago. My refrigerator has not been keeping things frozen since before Thanksgiving of 2015... It’s now the end of January 2016. It is also leaking water from the water dispenser. I think it is a shame you spend a good amount of money on a new appliance and within 2 years you have 4 problems with it. It has iced up. There was a problem with the door. The ice maker / water dispenser problem... but this freezer problem is the worst. (Thank goodness I have an old refrigerator, you know one that was produced when quality with appliances was great!)But what has become the even worst problem is the warranty company, Consumer Priority Service. You call in your problem. They call someone in your area... they come out to check the problem... leave, order parts and then come back. The first time I called to get someone out they told me they could get someone out in 3 weeks... 3 weeks!!! Come on... 3 weeks!So I bypassed the warranty company the 1st time the freezer had a problem. When they came out they noticed the water leak and said to call the warranty company on it. I did. It was 12/2/2015... They came out 1/21/2016 with the WRONG part. Now Im waiting again. In the meantime, the freezer is broken again. The warranty company notified a repair company... I hadnt heard a response from them so I called them. They said they could not fix my problem and they contacted the warranty company again. Needless to say, this is very frustrating. My beautiful, KitchenAid refrigerator has been no working since before Thanksgiving of last year! I will never buy another KitchenAid product again or warranty service from Consumer Priority Service.