While wiping out the interior of the upper oven to my KitchenAid Electric Double Oven Range, after completing a 2.5 hour self-cleaning process and the cool down period, I noticed an area of the blue interior coating (enamel?) began chipping away. The oven is less than one year old and under warranty. A service person inspected the oven, stated this part is not removable for replacement or repair. The service person telephoned in the concern and was informed of a patch/repair paint kit and said it will be shipped to me. However, it was suggested I contact KitchenAid directly if I found this solution to be unsatisfactory. After the departure of the service person, I inspected the chipped area further. Cracking was noticed on both sides of the chipped area that extends out an inch to an inch and a half on each side causing concern that the issue will continue.KitchenAid customer service was contacted and this manufacturing defect was reported. The KitchenAid customer service representative stated that KitchenAid is not able to provide any help or assistance with this issue since these material and workmanship defects are excluded from warranty coverage after 30 days from the date of purchase.

Our side by side (high end) refrigerator stopped working. We called out a reputable service company and after trouble shooting, he determined the main power board was the problem. He traced it down to a built in relay(?). It was a part that could not be replaced. He needed to send it into KitchenAid to be repaired or replaced. In the mean time, the service man found a used one. A couple of weeks later the power board was returned by KitchenAid. The replacement part was no longer available nor were they repairing them! The used power board has a glitch which doesnt show the temp of the fridge on the control panel. At least it is working. My repair man is trying to locate another power board for us as a back up. It has now been 2 months and he hasnt found another power board. You have got to be kidding me. How can KitchenAid get away with this?

Bought an expensive French door with an extended warranty. It stopped working and we called for service. The warranty was 4 days out and they would not cover any expense. The fridge has never worked great. The front drawer faces came off and earlier in the year they came out to tell me they didnt cover drawers or ice maker function or anything else! Lemon service and lemon product!! Never deal with this company.

Having purchased an entire kitchen of KitchenAid products, almost every one has broken - more than once. While the company repaired the dishwasher handle the first time it broke, they refused to fix the dishwasher door, which flops open dangerously. I paid over $100 to have it fixed. Now that the microwave, which comes on spontaneously, must be fixed, theyve agreed to that, but not the handle that broke off or the faux-stainlesss/plastic vent cover that ironically fell on the floor days after the call. Turns out they now admit that the dishwasher door is a chronic problem and theyll cover it, but in astonishingly rude tones, refused to fully fix or replace the microwave, even though I have paid for defects they now acknowledge. Instead, theyve invited me to buy a new vent cover at my own expense, investing additional money in their plainly substandard appliances. Or, I can buy a new KA microwave = at 15% off?! (To be clear, I would sooner set $649 on fire and use the flame to cook). Customer service is, at the corporate level, woefully rude and disinterested in customer satisfaction, seemingly having deaf and numb to their growing number of angry consumers. Amazingly, I visited a friend in L.A. who has the same appliances. And the same problems.

I purchased a KitchenAid refrigerator from KAM Appliances in July of 2012 and received delivery in September as they were on back order. From the beginning, we had difficulty regulating the temperature of the refrigerator. It is model KFFS20EYMS. When I called KAM the first time the technician they sent told me I did not open the refrigerator often enough to let in hot air - in the meantime, I am throwing out enough fresh produce since it seemed that the vegetable crisper was the most troublesome spot. I was also told it had to do with the ice maker being below that although the meat drawer is between them - plus I would assume some type of insulated barrier. The second time I had someone come they replaced a part and told me those thermometers you can purchase to check the temp are no good. The sales department at KAM told me the only thing the could do was sell me a new refrigerator - and this one not even 6 months old. I would never go back to KAM for another appliance and I purchased two other appliances the day I order the refrigerator - thank goodness they were not KitchenAid appliances. When the one year manufacturers warranty ran out, my husband spent a very well invested $49 for an extended warranty. Those men have been here 4 times and I still have frozen produce and now things are freezing in the meat compartment. KitchenAid should stick to stand mixers. If I were a woman of means, I would take this refrigerator and throw it away and buy a Kenmore!! If I could rate it less than one star, I would.

Kitchenaid French Door - I hate to give this one star when it deserves none at all. I paid over $3000 for this lump of useless metal 2 years ago and the repairs have been countless. Fortunately I also purchased a Sears Service contract. It is now on its fifth ice maker and has had fans, sensors and boards replaced. Admittedly all covered by the contract but the inconvenience involved is important. I just called for a service repair which will be in 8 days. When he comes, he will have to order a part and the appointment will be two weeks on from that. In the mean time we have to buy ice. I bought Kitchenaid because I thought they were reliable but never again. Surely someone makes a decent product.

We built a brand new house in 2011/12. New house means all new appliances. Our KUDS30IXSS6 from Sears seemed like a great product at first. So quiet you sometimes didnt even realize it was on. But then the wheels of the top rack broke off one by one. I realized my brand new Hickory floor boards were beginning to warp - the leak apparently inviting a colony of ANTS to live under my dishwasher!!! And the control panel would stop working from time to time, only to magically start working again after a week or two - just as I was about to call in a repairman. Well it has stopped working again and after reading countless stories of people with the same exact experiences as mine, Im not going to waste my money getting it fixed because according to the reports of others it will only happen again and again. This dishwasher is only 3 years old!! Within the first few months the problems started. A $900+ dishwasher that is worth nothing but a headache.

I am very disappointed with Kitchenaid. Our dishwasher was purchased and installed 18 months ago. Our use of the dishwasher was very light, maybe using it 2-3 times per week. We were also very careful to remove excess food from the dishes before putting into the machine. After 18 months, the dishes were not getting clean. A repairman came to assess and found that the motor/pump needed replacement. The cost of the visit was 98.79. To repair the machine would be an additional 364.00 plus taxes. It is ridiculous that Kitchenaid is producing such poor quality appliances which are essentially disposable landfill objects and will not take responsibility. Their warranties (very limited) are only good for 1 year from purchase.

Purchased all new appliances 4 years ago, worst mistake and purchase ever made. Our KitchenAid fridge, oven, dishwasher and microwave were all replaced 4 times. That was by the store we bought them from NOT the actual company as KitchenAid will not replace their defective junk. The fridge we have now was purchased in 2016 and has been repaired 3 times already, currently pending a fourth repair after having to fight with the executive office this morning. Our fridge is making the loudest vibrating noise you can’t stand to stay in our 3600sq ft home. Customer service could get someone out by the 26th! Two weeks away. I called the service company they schedule at and they luckily had a cancellation tomorrow but told me it’s not under warranty. KitchenAid sent over the old fridge they replaced model number and warranty info., which, it would still have been covered. When I called executive management again today they wanted to blame me saying there are so many files. It’s hard to find things. So I had to give Nikisha the work order number her customer service gave me! Then she said, Oh, it was a manual submission. Seriously?! Then I had to read the warranty to her from the book I was given about how the warranty works. Horrible appliances, horrible customer service and I dread tomorrow as every time service comes out it requires a part and parts take 2-4 weeks to receive!

Model YKMCS1016GSO microwave, cabinets designed to accommodate this model, 18 months old and the keypad no longer works, some numbers failed first but then the start button failed making this useless, knowing what I know now I wouldnt have accepted this for free, the aggravation and cost of a retrofit (wont be Kitchenaid) far exceed the original purchase, this was a new house with 4 new Kitchenaid appliances, waiting for the rest to hit the proverbial fan. Would not recommend kitchenaid to anyone. I had to select one star as zero was not an option.

Ive had more issues with this dishwasher due to its design flaws than any other appliance Ive owned.Design Fault #1: Attach for wheels for the upper rack are weak and regularly break with normal use. Ive had this happen 3 times so far and no amount of gentle use or babying will keep these from breaking over time. The design flaw is the thinness of the plastic used to hold these on. If you dont want to replace these, you can sacrifice some ease of mobility and use a wire twisty tie to reattach the wheel to the rack. It makes it harder to pull in or out, but at least its attached.Design Fault #2: Upon my wife complaining that it wasnt cleaning well, I found that the chopper had broken off from the shaft. No idea why, Ive seen others say that it is a design flaw and that over time it hits the housing enough to break the plastic. I cant say why it broke as I saw nothing in the housing that would have caused it to break off.Customer Service Issue: My wife called them and they told her only the rack itself is covered by the warranty and not the attached components. I called them and asked them if a hypothetical customer were to buy the dishwasher and it came without the upper dish rack, whether they would simply send the rack bare without any of the supporting components. She sheepishly told me they would and I told her that was ridiculous and I needed to talk to a supervisor. Upon returning after a hold she told me shed send me the parts under a one-time goodwill gesture from the company. So I had them send me 3x of the wheels and 1x of the chopper for the parts that had broken to-date. Ill hold these in reserve for when these items break again.Its simply ridiculous that they dont either fix the design flaw or cover the part as part of the warranty. I think they have to be aware of the design flaw otherwise they wouldnt explicitly refuse to cover it when you call.

Ive had the stove for over 5 years and it still performs like brand new. I never have any trouble getting the electric starters to get a flame going like so many other brands Ive had in the past. Very easy to clean and cook with.

I purchased this french door refrigerator with a water dispenser inside the refrigerator 6 months ago. The first problem was the gasket around the freezer was not sealing so there was ice buildup in the freezer. The next problem was the door hinge was not installed correctly so the refrigerator doors were not sealing. Now there is water dripping between the 2 doors. Whirlpool purchased KitchenAid & I have heard the KitchenAid quality has since decreased. I believe the product should work. 3 problems with a brand new refrigerator tells me something else will most likely break. Im disgusted that Whirlpool wont just replace this defective refrigerator. If I wanted to take a chance on the refrigerator breaking, I would have bought used.

It does not clean well as it should no matter which brand or type (gel vs power vs pack) I use. Noisy. Long long cycle. I have had two kitchen aids before this and was happy. Then this house came with Maytag which did not do halfway good job cleaning. Then when it broke I chose KitchenAid. But this one seems noisier and even the cycle seems long - it may be average just seems long. The dishes do not come clean. Especially forks.

Dishwasher model kuds30lxblo: After 1-1/2 years, the dishwasher did not complete a wash cycle. Occasionally, it would. I had it repaired and within 6 months, the same thing was happening again. Kitchen Aid will only cover parts but not a service call or labor. I refuse to pay for service on an appliance that should last at least 5 years.

Just contacted Kitchenaid regarding my microwave (KHMS155LSS3) turning on by itself. They will cover parts & labor to fix it. Be paitent as I was on the phone for 2 hours but received a satisfactory resolve so far. Hopefully this will correct the problem.

We bought a French door freezer on the bottom lovely refrigerator. 11 months from purchase it quit making ice and would not keep things frozen. The repairman replaced all of the parts in the refrigerator. It was as good as new. Yah right. Now six weeks later it is starting the same thing. I just called and demanded we get a new refrigerator. Oh they cant do that, they only repair their screw ups not replace them. I would love to get a class action lawsuit going. We spent more than $2000 for a piece of crap. I know reading other problems that others have spent much more. The company that is ruining the KitchenAid name should be put out of business. They used to be a high end appliance. Give me your thoughts. Thank you.

Dear FOLKS, please read this review. WE FINALLY FOUND A SOLUTION!! My wife and I remodeled our upscale homes kitchen 2+ years ago. Granite, all brand new top of the line Kitchenaid appliances. We wanted to buy American, since I have had a 35 year + career in US based manufacturing sales. Well, the KFIS29PBMS refrigerator was unbearably loud from day 1. We had 4 warranty calls right off the bat. They replaced the DC fan motor, the compressor and some icemaker components. This did nothing to relieve the very loud whiny electrical motor sound that was on almost constantly. This took us to the end of our 1 year mfg warranty. We called Kitchenaid several times and they basically showed us their corporate middle finger. They suggested we purchase the extended warranty, which was several hundred $ more! No way, we are not that stupid or foolish. 5 different factory authorized service people visited us. By luck, or I think, Gods grace, repairman #5, who had 18 years as a tech rep, finally solved the issue. The problem was the sealed refrigerant system had a leak. The compressor was kicking into the highest gear (hence the loudest noise level) to try and keep the freezer & refrigerator cool. Our bottom drawer freezers coldest temp was at 20 degrees, when it should have been 0 degrees. The icemaker requires 15 degrees to make ice. It could not do this since 15 degrees was colder than the freezer temp, and the icemaker is located in the refrigerator section!The sealed system has a 10-year warranty, so the final repair cost $0!! Our refrigerator is now very quiet, much to our delight. There were times when we could not deal with sitting at our kitchen table. So, justice was finally done. Call your factory authorized repair people and make them check the temps in the freezer. Kitchenaid needs to stand behind their substandard products. The repair people advised us that Kitchenaid will no longer pay for warranty calls based on noise. If their customers make them replace the expensive sealed refrigerant system enough, perhaps they will spend the extra $ to install better quality units from better quality suppliers. I was told by every tech rep that the quality of todays appliances have deteriorated significantly in recent years. The big companies wants your $, but dont care if they send you bad products. Thank you, I hope this helps many people.

I am 68 and have never had such poor service from a company. Bought a Fridge, loved it. After six weeks ice was not working. Waited two weeks to get someone to come fix. Why replacing ice maker, touched a bare wire and shorted out the whole refrigerator. Called service for replacement. Was told this fridge was back order. After talking to two people they finally agreed to upgrade to one they had in stock. Waited week and half to get new one. Delivered it but it had a large dent in freezer drawer. They refused to leave it while I wait on new one. Waited another week and half for another one. The morning of delivery they called and said we would have to reschedule because he couldnt get a eighteen wheeler to my house. I live on a state highway with plenty of room to pull over, I have a paved driveway and a side street beside me. Trucks can and do stop. After I became very angry they finally deliver new one the next AM. Six weeks without a fridge in South Tex in the middle of summer.

We purchased a kitchenaid refrigerator, model KFCS22EVMS6 from Sears in 2012. We have had nothing but problems with the refrigerator section.... loud noise, freezing food and most recently not cooling. Temperature will not remain at the recommended setting of 38 degrees (changes automatically to 59 degrees and higher). We have had at least 4 service calls on this refrigerator. Just called tonight due to the non-cooling issue and cannot get an appointment until October 27th. The previous service technicians refuse to state our refrigerator should be replaced by Kitchenaid. This is our first and last kitchenaid refrigerator we will ever purchase.

I bought a new KitchenAid dishwasher and within 6 months the dishwasher was not cleaning and leaving residue all over the glasses and dishes. It has ruined all off glass ware. We have had numerous service calls and nobody has been able to fix the problem. They keep telling us it is the detergent, so we switched and we still have the same problem. They then told us that there is a problem with all detergents but nobody with a 30-mile radius seems to have the problem we are having with the now 12-month old dishwasher. I called customer service and they told us there is nothing they can do and we are stuck with this bad dishwasher. I will never buy a KitchenAid appliance and will actively tell people that there service and product sucks.

I have a built-in electric KitchenAid double ovens. My new home is three years old and almost since the beginning, we have had trouble with the upper oven which we use the most. The red gasket between the glass and the door curled up and the oven has leaked since almost day one. We have the model KEBK206SS00, serial #XW0509649. I love all of my KitchenAid products but feel that KitchenAid should take care of this problem no matter what as it has been ongoing since almost the beginning.

Kitchen Aid Wall Oven. Model #: KEBS109BSS00. Serial #: D23109017. This oven has been trouble since installing brand new October 2016 in our new home construction. Every year we have paid over $200 in repairs with blown thermal fuse, a new gasket, new fan, another thermal fuse, and now another thermal fuse. I have contacted Whirlpool/ Kitchen Aid and they do not stand behind their lemons. This is definitely a LEMON!. It is very SLOW to preheat. I can not use the full functionality of self-clean that we paid for due to blowing the fuse, and completely undependable. (MY OVEN WENT OUT ON THANKSGIVING MORNING!) To date, we have spent more on repairs than we paid for the wall oven. This is a complete disappointment! I would NEVER purchase another oven made by the company.

We purchased our KitchenAid Dishwasher KUDE40FXSS1 5 years ago. Although it washes the dishes well, to date we have replaced an upper basket wheel mechanism 6 times and now ALL of the wheels on the lower basket have broken due to being brittle from the high temperatures required to clean the dishes. We are so disappointed in the CHEAP plastic used inside the dishwasher! The last time we replaced one of the upper mechanisms, the part came with some metal pieces. Brilliant! Why didnt they think of this is the beginning? So far, it is working well! We are now in the process of replacing the lower wheel mechanisms - all four of them. Until those parts arrive, we have to delicately pull out and push in the lower basket or the wheels fall off. Thank goodness we can replace the parts ourselves. I feel sorry for the people who have to get a repairman in. The cost to us has been substantial, I cant imagine what it might cost to pay someone to fix it! I will never buy another KitchenAid Dishwasher and I tell anyone who asks to never get one either!

I called KitchenAid and contacted the repair guy. He came and said he needed to get parts. Week passed. Meanwhile, our contractor had come and fitted the refrigerator with the custom panels to match our new cabinets. Then the repair guy came with 1 of 2 possible bad parts, opened the box and part was broken. I found out from him that the other part - the main circuit board - was made by some factory in Japan that was wiped out by the tsunami. KitchenAid has no replacement parts for this board. If it is bad, it has to be pulled and sent back to KitchenAid to be repaired. However, repair guy said, We should replace the control panel board first and see if that does the trick.I called again to KitchenAid and had the part shipped to our home to expedite the repair - another week passed before we could get the repair guy back (we live in the country) and he opened the box (part number of the box was right) and said the part that was sent to us was for a stove. That was today.We have now been over a month with nothing but a mini-refrigerator - KitchenAid has been unresponsive and uninterested in helping us. We have now contacted both the place we bought this turkey from and have agreed to wait until Monday for the sales person to contact KitchenAid and see if he can get a replacement (which we are pretty much boxed into, as we have a big investment in the custom cabinet arrangement).Im SO disappointed and frustrated.

Unit has 2 ice makers. The one inside the freezer just quit working and it is very noisy when it runs. It was a bonus having the second ice maker so you would never run out for parties or especially in the summertime.

KitchenAid Range Model # YKESA907PB00I bought a KitchenAid electric range in 2006, black in color. First time using it, the paint scraped off the top of the control panel from a pan, exposing the aluminum beneath the pan. I replaced the control panel face plate with a stainless steel on so that this wouldnt become an issue again. A few months later, the off button stopped working on the control panel. Yesterday, I opened the oven door and an error code came up telling me that I need to replace the control panel. This will be the third control panel on this piece of ** in 5 years. How pathetic is that! Appliances are supposed to last 20-30 years, not 5, especially after paying $1800 for it. I now know that the KitchenAid name is nothing but marketing hype. I will never again purchase a KitchenAid appliance and strongly urge others to do the same.

When we moved in our house six years ago, the appliances were mismatched and cheap. We ordered all new Kitchen Aid Appliances and I love them. My Kitchen Aid stove top is wonderful and so are the built in ovens. They make my life so much easier and more fun to cook with. I absolutely recommend Kitchen Aid.

The top racks are difficult to load with glasses and cups as the metal rods interfere with loading. Equipped with eco wash and top tray can be adjusted vertically. Probably a good size as any larger would require second setting of dishware. The only beef I have with this unit is the fact that its noisy. What can a few inches of insulation cost?

Our brand new KitchenAid fridge has malfunctioned since we received it. Instead of replacing, Kitchenaid forced us to go through Lake Appliance repair for service. 10 visits and multiple replacement parts later, still malfunctioning. Kitchenaid customer service is MIA and designed to prevent customers from reaching them. The repair guys can get through easily, and in fact are told not to talk in front of the end customer. Our 1 year warranty expires next month, so we had to buy extended since the unit still is not functioning properly. The unit was very expensive and “American-made.” Do not buy from this company. They are terrible units, they don’t give you choice of service companies, and the company is entirely apathetic to your family’s health and investment.

This refrigerator works ok, but there are some issues. Both doors have to be opened in order to get the crispers open. That is kind of a hassle. Also the left door never seems to close fully. It keeps popping open and setting off the alarm.

Purchased the Refrigerator from HD. Within a year the Defrost cycle stop working had to call the Repair co. That was recommended by Kitchen Aid under warranty. Even with warrant still paid 150. The 8 months later same problem But now the Control board went out. Thought it was covered under the warranty but it was not. Now have to pay another $700. Be wary if you are considering buying (Model: KRMF706EBS). Already spent nearly $1000.00 in repairs and the refrigerator is only 3 yr old! Not to mention the loss of food since it took one week to get the board.

Model # KSRD25F Door Bin Holder: Today, I contacted KitchenAid in regards to my refrigerator door cracking from the bin holder and around the outside of the door. This is the part that is made to hold gallons of milk and jars that are glass. I spoke to **, the supervisor, after I was told that the bins are covered for lifetime, but the holder that they sit in would not be covered. I read the label on the inside of the door and I quote, KitchenAid is dedicated to providing quality engineered appliances that offer lasting value.” But thats just the beginning. “Our lifetime warranty on door bins is synonymous with long-lasting, worry free performance. This is what is right inside the door where you place the bins. I was told that I could purchase a new door by Ms. **. I asked how much the door would be as this could cause one of our children to get hurt. She came back to say the door is no longer available to purchase and that my only option at this point would be to purchase a new refrigerator. My refrigerator, at this point, is not long lasting and not giving me that worry free performance that they apply to the door. The bins were supposed to be designed to hold a gallon of milk, jars and two liter bottles. They lifetime warranty the bins that you put the items in, but not the holder that holds them in your refrigerator. If these fall from the refrigerator, they have the potential to severely injure the person retrieving the items from this refrigerator.

We did a lot of research and talked to appliance salesmen before we purchased our Kitchenaid dishwasher two years ago. Everyone gave this make and model great reviews. When it worked, it was great. It had the extra arm in the bottom. 3rd rack. Then about three months ago it would not drain a lot of the time. We would find soapy water after the cycle. We called kitchen aid, looked on Youtube and tried to correct the problem. Had to press drain cycle to get rid of water and then we did rinse. Sometimes still water in bottom. We called our local repair man and he diagnosed it as being a defective drain pump. Called Kitchen aid. They will cover the part only if we use their repair service. So now I will have to pay them after paying my guy a diagnostic fee! THIS SHOULD NOT HAPPEN IN A TWO YEAR OLD Dishwasher. !! Repair guy said all new appliance are not built to last. Next time I will get a minimum feature model. I noticed others have had similar problems. Wish I had seen these reviews before buying.

I have had this side by side, Architect II series for two years. Noted it had developed a few hairline cracks in the liner of the freezer. The repair company rep who came out confirmed that there is no satisfactory fix for this... He ended up putting some food grade silicon over the cracks with the result that it now looks like I have white duct tape holding my near new freezer liner together. How embarrassing and unsatisfactory, but from previous comments I know KitchenAid does not care. These will be the last appliances I buy with their name on them

We purchased 3 refrigerators for a business environment from Best Buy for Business and had immediate issues with the temperature. Units would get so cold as to freeze milk! Ruining employee and catering meals etc. Best Buy would not accept a return or replace the units and deferred to the manufacturer for a solution. KitchenAid has been less than helpful. Service techs cannot solve the problem and the company wont stand behind their products.

I loved the way this fridge keeps produce fresh. However, several months after the warranty expired the ice maker quit working. Service man (recommended by appliance store) replaced it but did not fix the problem. They then replaced the compressor, evaporator, and valves. Quit working again. Now they say that it is a sensor (or a board) and needs to be ordered but will take 1-2 weeks. Ive lost two full freezers loads full of frozen food because the freezer temperature wont go below 30 degrees. Repair man stated that this model has 6 boards that can go wrong and often do. Today, ice maker is not producing ice again! Have another call into serviceman. This is the most expensive ($3,700) and the most problematic refrigerator that Ive ever owned. Am looking for a new refrigerator and am sure that it will NOT be a Kitchenaid.

We purchased our dishwasher (as part of a full set as a matter of fact) 2 years ago. It’s quiet, but has stopped washing dishes. We only use the soap and dry aid recommended by the manufacturer, and the dishwasher itself is cleaner regularly. The soap dispenser opens, but unless the bottom rack is left half empty, Ten soap doesn’t come out of the dispenser, or comes out but doesn’t dissolve. This started about six months ago, as an occasional problem, but by now it happens more often than not. Based on this, as well as my experiences with the rest of my appliances, I would not recommend this brand.

My KitchenAid dishwasher has delivered 15 years of good, loyal service without any hiccups and I am grateful for this service. I would buy another kitchenaid dishwasher if and when my current one dies. It cleans pretty well, especially the bottom level and it is fairly quiet although I know more recent models are much quieter.

This microwave is dangerous--turns on by itself. I called government consumer safety report. I was the first to submit a complaint to government site. More people need to call to get this recalled. KitchenAid wont do anything even though this is the second time it has happened. First time was fixed by them because it’s on first year. I decided to call government site of consumer safety products.

This is probably the worst oven Ive ever had. It take 20 minutes for it to heat up to 425 degrees and just as long for any other temp. The noise it makes is annoying. Why they put the fan in the oven is beyond me. I wish I was told that it was noisy and slow! It gets hotter as you bake also. I would not buy another one.

I regret every day that I bought a KitchenAid. I bought top of the line double oven and upon installation we noted that the oven door was crooked and installed wrong by manufacturer. I have not even used the oven but KitchenAid refuses to replace the oven door. They say that according to their manufacturers warranty, they are only obligated to repair it once the appliance is in your house. That is the worst customer service that exist.

We did a complete kitchen remodel Jan 2012 and chose a KitchenAid double oven. Model #KGRS505XSS02. It’s been a super disappointing experience all the way around. The rubber feet broke on the stovetop grates. Kitchenaid and Lowe’s both said that’s not under warranty and they don’t sell the feet alone so we would need to replace the entire grate for much higher costs. It scratches the stovetop! Next the top oven igniter broke. It was repaired under extended warranty I purchased, not by Kitchenaid. Knobs broke next, would not turn. Again fixed under my extended warranty. Next bottom oven igniter broke but now not under warranty. Next top oven igniter broke again! We called Kitchenaid very angry but they offered no resolution. Now top oven igniter has broken for the 3rd time!! What’s up with Kitchenaid? We got a lemon for sure!

I have had this Kitchenaid Electric Double Oven Range 2 & 1/2 years and I have noticed that the top oven floor is cracked and the porcelain has chipped. I noticed this the last time I cleaned the oven and when I was wiping the ash out I saw small pieces of the blue porcelain coming up. I called KitchenAid and was told that this is not covered under warranty. I paid $2000.00 for this oven.

I bought a KitchenAid refrigerator on 5/30/11. The divider between the 2 crisper drawers has broken 3 times. It is now out of warranty but even if I had purchased an extended warranty, I was told that its purely cosmetic and would not be covered. I am unable to use my crisper drawers, but was told it is strictly a cosmetic issue! In 2011, I replaced my microwave, refrigerator and dishwasher with KitchenAid products. I will never purchase another KitchenAid product again. I would have even been willing to pay the difference in price to replace the refrigerator as obviously, this one is defective. But I could not get past Your problem is merely a cosmetic one.

I purchased an oven (KEBS177SSS) almost a year ago. The first time, food spilled over in it and I used the self-clean option. The next morning, the beautiful blue interior turned an unsightly gray wherever the food had spilled. The interior is permanently scarred. Im now ashamed to open my oven door! I contacted KitchenAid by phone and in writing. They refuse to do anything about it, saying this is to be expected and that the damage to the interior of my oven is only cosmetic. I have an old oven that is over 20 years old and it looks much better than this one does now. This is a total shame!

I bought a KSCS25INS00 side by side and in its 3rd year of operation, the center wall between the fridge and the freezer started getting too hot to touch. When I bought the fridge from Sears, it stayed in their warehouse for one and half year (paid for) due to some family issue and therefore, when the problem happened, I was told it’s out of warranty. A technician checked it out and claimed the control board is bad. To my surprise, some time later, I was told KitchenAid does not sell this part anymore and I have to send it to some rebuilder for the tune of almost $500.00 plus shipping and of course, labor (about $875.00). I don’t think this a fair deal, to spend nearly $3000.00 for a fridge (I figured buying high end appliance will have fewer problems).That’s not bad enough. I had bought a stove and a dishwasher as well. The stove shows an error message and I have to pull it out and disconnect and reconnect every so often. The dishwasher had broken basket pieces and broken door spring line and roller. Now Im in the hell of a mess. Do I spend $800-900 fixing what I have or spend $1200.00 to buy another piece of junk to replace my HIGH END KitchenAid?

This dishwasher (model KUDC10FXSS) was installed in early 2012. The electronic control panel went out less than a year later. It took about two weeks to get it replaced. Luckily it was under warranty. One year later it does not work again! I have been washing dishes by hand for more than a month waiting for this part to come in! I can never get a clear answer as to when exactly the repairman will get it. Clearly many other people are having this issue? The part seems to be in high demand! It is ridiculous. (We had another dishwasher for 20 years before this one - never had a problem!) I am so disappointed in KitchenAid not to mention frustrated! BEWARE before buying this dishwasher - or any by KitchenAid!

An unusual problem occurred with my 1999 refrigerator. A screw broke inside one of the back wall brackets that hold the shelves. I called KitchenAid for an authorized factory dealer thinking their experience would know how to resolve the problem. KitchenAid informed me the cost to send someone would be $129 plus parts, and if the tech stated it could not be repaired, they would offer something towards the purchase of a new refrigerator. The tech was not able to get the broken screw out of the bracket. I called KitchenAid in his presence, and they refused to stand by their original statement. The tech called his employer, A&E Service Co. and was told to do the best he could. He claims he inserted another screw near the broken one and put tape across the top and bottom of the bracket to hold it. He said this is a temporary repair that might last 3 months and then I would have to buy a new refrigerator. A&E charged me $166.20. I complained stating that wasnt the quote I received, and the tech was not able to fix the problem. They said they will reimburse me $26. I feel because the refrigerator was not able to be repaired, I should be reimbursed the full amount (A&E Factory Service, 35 Melville Park Rd, Melville, NY 11747, tel.# 800-905-9605). The tech arrived on January 7. I spoke to KitchenAids repair department, customer service, and the sales department stating what I was initially told about partial compensation towards a new refrigerator. Each department refused based on the year of the appliance. This is a very unusual matter. The tech noticed only very light items are placed on the 2 shelves involved. He said he never saw anything like this in all his time as a repair person. He noted it wasnt weight that caused the bracket to separate from the back wall. Am I entitled to a full reimbursement from A&E since they could not fix the refrigerator and I will eventually have to buy a new one? Is KitchenAid responsible in any way?

The dishwasher does work quite well. The problem is the racks are garbage. They fall apart easily and are very very costly to repair. All the little bits fall off constantly hit the element and melt and burn. The adjusters on the top rack are very poorly made and quickly become useless. The wheels are the first thing to go. I asked KitchenAid if I can just buy two new racks with all the bits attached. They said no! I would have to buy all the bits and pieces, and yes get the technician in to assemble the whole thing starting at 400.00!!! NIce really nice, so they have you anyway you turn. This will be the second time we have had to replace all the bits of on a 5 year old dishwasher, first time was around 400 bucks so 800 in total to Date. Thinking of cutting my losses and just buying another brand. I think environmentally this is a total shame to toss a good dishwasher out. Shame on KitchenAid. File # **

My water line that runs inside the freezer door freezes up causing water and ice dispenser not to work. Service call and repair two weeks ago - $98.00. Now it has happened again. This KitchenAid refrigerator is not quite 3 years old. Paid extra to get water and ice inside door. I really think it should last longer than it does. Repairman said it seems as though water line is placed too close to cooling and we made need to buy a new door for $900 to fix it. This wont happen. This will be my last experience with Sears and KitchenAid.

The KitchenAid dishwasher I purchased in November 2019 is pretty, and its the quietest one Ive ever had. When its running, its hardly noticeable. But...its simply not good at thoroughly cleaning every dish and utensil, especially for the price point (≈$900), to warrant spending the money on it. Add to this, it is horrible at drying the dishes/utensils. I would not purchase again. I bought a suite of KitchenAid appliances when I got it as part of an entire kitchen remodel. The double-oven, dual fuel range and above-range microwave with vent are fantastic, and the cabinet-depth refrigerator is decent. But whoever designs and then builds KitchenAids dishwashers needs to go back to the drawing board. Next purchase will be a Bosch. Stay away from this model from KitchenAid.

Remodeled our kitchen 7 years ago and got my dream refrigerator. Worked fine until 3 months ago when we noticed it was almost constantly running. Called Whirlpool for warranty repair. Finds out only needs small part but it is encapsulated and no one makes the board it is on, so it cannot be repaired. $2500 for 7 years is not in my budget. The warranty gave us less than half our cost. It looks like all the other refrigerators are just as poorly made. I loved my refrigerator. Why cant they make parts for their appliances?

The unit is 2 years old. The Control panel was always hot. The repairman said that was normal. It was so hot that the cupboard Above the unit was being heated. Eventually the control panel blew. The entire unit had to be replaced. Next everything was burning. The repairman came & told us, You didnt calibrate the oven!!! They calibrated it and then told me that the setting will not hold. we will have to continually monitor the temperature in the oven.I baked two pans of oatmeal bars for my grandsons football team. One pan burned, the other did not. When I called about this I was told, You should have used the convection function. In other words it was my fault. I just threw out 4 loaves of German stollen because 4 were burned on the outside and uncooked on the inside. The remaining 2 loaves are fine. This oven will bankrupt us if we keep bringing in repair men. My question is this, Any suggestions for replacing this unit? Incidentally, we live in St. Joseph, MI, right across the river from Whirlpools Corporate Headquarters. NO ONE CARES whether the consumer is satisfied. Im fearful that this company will suffer the same fate as Eastman Kodak, in my hometown.

Our kitchen aid refrigerator, which is just about 5 years old, has an offensive odor when the door is ajar. We have thoroughly cleaned it with baking soda, have 2 baking soda canisters in the refrigerator. Two different repair people (factory authorized) have come, but done nothing to resolve the issue. In fact, they made matters worse, by not re-positioning the refrigerator correctly when leaving. We need assistance. We should not have to discard a 5-year old refrigerator.

Two years ago, we brought 5 items from KitchenAid. Basically, we spent over $10,000.00 and we have nothing but breakdowns. I did not extend our warranty as this would cost us over $800 a year plus I thought. Why buy a warranty as I should be buying quality? Well I was WRONG. First, the Refrigerator had problems, but they were able to fix that (in the first year). Second, the range kept clicking. That took two service trips (first year). Third, cannot remember actually but we had a problem with the double oven. Fourth, the refrigerator was leaking and ruin by built in cupboard as we did not realize the problem straight away (second year), pay just over $200 and had to put one of those metal door plates over the bottom of the cupboard as it was soak so had to cut the bottom off.Fifth and last I hope, press self clean on oven and you guessed it, burnt out the oven. Cost of repair nearly $900. When I spoke to customer service, they told me basically, Tough luck. You should have brought the extended warranty. I am finding out that this is a problem with Whirlpool self clean ovens. But my argument is that this feature does not work so I should not be held responsible for this. Customer Service answer was YOU SHOULD have BROUGHT THE EXTENDED WARRANTY. So beware. If you are thinking that buying KitchenAid is Quality, THINK AGAIN. Will never buy or endorse KitchenAid again unless they step up to the plate and recognize their mistakes. Really, why buy quality if they can only support it with 1 year warranty (thats a red flag)? Because every major kitchen appliance from any brand gives you 1 year warranty. Thank you for reading this. Now you know the pitfalls.

Model kers505xss03 Free Standing Double Oven - Not 18 months old and a $60.00 switch burns out, a glass top stove costing over $1,600 supposedly made in the USA cant operate for 18 months without a glitch. Oh, the total cost to repair $261.96. Please take note, Whirlpool (the maker of KitchenAid) wont stand behind their product regardless of their promises of Quality. Buy Korean or Chinese, itll cost less and last longer than 18 months.

KitchenAid dishwasher model KUDS02FRSS2 - We bought this dishwasher from a local distributor to the trade for more than $1100 in September 2006 and now, in less than 6.5 years, the control panel has stopped working. I tried all the suggestions in the manual and that customer service recommended without results. We set up a service appointment with a KitchenAid certified repair firm with a ridiculous $150 appointment charge. The tech tried to run diagnostics on it with no apparent success and just came back with a, It looks like you need a new control panel! Of course, he tried to sell me a $300+ extended warranty, in case anything else goes wrong. For just $430, I could have my gently used (run less than once a week in its life) $1200 dishwasher back in use. This unit was installed with our kitchen remodel when we also bought KitchenAid cabinet-depth refrigerator, dual fuel range, microwave and dishwasher, $7500 in what we thought were premium appliances. Im pissed at the lack of customer service support and, based on what I read here, are significant quality issues with KitchenAid dishwashers and a company focused more on selling extended warranties. Im a very dissatisfied customer.

My side by side built in refrigerator is only 10 years old and it was beeping faintly and the refrigerator and the freezer stopped working. KitchenAid sent Diamond Factory Service to take a look at it. The guy was in my kitchen less than 10 minutes and told me that the control board has failed and KitchenAid does not have spare parts for fixing the control board. He charged me $90 dollars and left. I am now left with this useless built in refrigerator and I have no hope that KitchenAid will help me in any way. I WILL NEVER buy another KitchenAid product.

Architect Series II Model KDTE704DBL0 is a $1,799 piece of junk. We purchased this top of the Kitchenaid line dishwasher to replace a 16 year old Bosch dishwasher. It was installed on May 11, 2015. Just two years later, in May, 2017, the control panel which operates the entire machine failed. It was still under warranty (labor not covered). It took a week to get the part which was replaced on May 26, 2017 at the cost of $100 for labor. About two weeks later, on June 10, 2017 the replacement control panel failed. This time it took over two weeks to get the replacement part. It was installed at the end of June. The owner of the appliance store gave me a break and only charged $50 labor this time.On Thursday, September 7, 2017 the second replacement control panel failed. And I am once again without a dishwasher. I have not yet heard when the third replacement control panel might be delivered and installed. And even when the dishwasher is repaired... After this how can I have any confidence that it will work for long? It was a horrible decision to buy this dishwasher. The price was three to four times the cost of the average dishwasher. I thought we were purchasing a quality product that would last for many years. I am so disappointed by how unreliable this dishwasher has proven to be. I wish I had stuck with the Bosch. My sister bought a Bosch for $1,200 a few months before I needed to replace my 16 year old Bosch. Its working fine and she loves it.

Machine does not clean the dishes thoroughly. We do pre-cleaning of our dishes but at some point you should not have to scrub the dishes before placing them in the machine. If you have to do this much work you may as well handwash. This dishwasher is basically used to sanitize the dishes.

Upper rack was over designed with too many moving features causing inherent weaknesses in plastic components. One year after use started the first plastic tabs started breaking. Without buying a whole new rack there was only one option. Had to figure out stainless steel bolts and nuts to replace broken tabs. Tedious but do-able. I believe most people (probably 95%) do not adjust the racks anyway because they are complicated to adjust. Why build things that break? Just keep it simple! Otherwise this dishwasher works great. It is very quiet and washes well. Clean look. If they would make the upper rack as simple as the bottom rack it would be bullet proof. But no, the Kitchenaid engineers and marketing people had to complicate it by putting in breakable features most people do not use. Thanks for messing up an otherwise great product. Now figuring out my fourth set of bolts to keep the upper rack in place and gliding like it should.

Water backs up into the dishwasher and sits at the bottom - stinks - have to turn on the dishwasher to drain in order to get rid of the sitting water. Have seen mosquitoes try and set up shop there.

Replaced a Samsung which could not be repaired. Presently I have had no problems with this dishwasher and am very pleased with its performance, and appearance.

Bought this refrigerator 6/13/12 after home power surge destroyed our other KitchenAid refrigerator Model KSC23C8EYY. We were very happy with the first one so decided to buy another, counter depth side by side. We had no problem the first year but shortly after the warranty expired, had an issue with hose connecting to freezer. After they realized it was a faulty part on the hose, they covered it. We have a wood floor in our kitchen so that also needed to be repaired. Thankfully, I decided to purchase the 5 year Extended Service Plan. We have used it three times, so far. We discovered water accumulating in bottom portion of the refrigerator and called service plan. In April, 2017, had the drain unclogged in fresh food side. Today I pulled out bottom drawer to find the same thing happening. It also had a lot of black mold on side of drawers and refrigerator. (I took lots of pictures). I set up appointment to have repair service come out to fix clog and also to check on why mold is appearing (probably related). Extended Service plan seems very responsive so I would recommend purchasing it.

I have never been more unhappy with products I have bought, we upgraded all our kitchen appliances about 8 years ago and decided to go with KitchenAid products (Refrigerator, Stove top range). We have had numerous issues with both products starting within 2 years of purchase. The stove valves were the first to go, and then failed again several times in the past 6 years. The refrigerator ice maker solenoid was the second item to fail. Recently the refrigerator seal system went, just a few months after the warranty expired. Today the stove ignition switch failed and the stove wont stop clicking. The seal system repair on the refrigerator was estimated at $1700. A new GE sells for 1000. Speaking of GE, I kept my GE refrigerator in the garage and now 23 years later it still works.

Just had our 2 day old oven door shatter. We replaced a 1982 wall oven this week with a KitchenAid wall oven, model KOSE507ESS. It was installed yesterday. Tonight was the first time using the oven. I was preheating it to 400 degrees when I heard a loud pop and then glass was flying out of the bottom. The inside glass window shattered and glass is everywhere. I will be calling our appliance store first thing tomorrow morning. At the moment, no other damage has occurred to anything else other than the oven. I just want it fixed.

KDRS483VSS - DO NOT BUY KITCHENAID RANGES!! They dont know how to repair them and their policy is not to replace them but to repair them. I am talking about an $8000 dual fuel range that I have waited years to purchase only to find out that once it was delivered the only thing working properly was the gas top. This is a very classy looking expensive piece of JUNK metal. The hinges on the large oven dont pull the door closed enough to turn off the oven light and you have to press the door in to turn light off. I now have no working ovens at all and this was through the Thanksgiving Holidays. No one cared!!! The oven shows several error codes and now just does nothing. I thought that KitchenAid was a reputable company but that is not the case. This is a known problem with these units. After many complaints still no results!!

Very Poor Aqua Clean on new Kitchen Aid KSGB900ESS oven. Used the oven to cook a cheesecake. Some loss of liquid resulted in the bottom of the oven. Used the aqua clean 3x, (very poor results). Ran the oven to 500 deg for 2 hours and then Aqua clean 3x. No change in cleaning results. Bar keepers friend used and still not cleaned off. I used all the OEM cleaning scrapers and scrubbers that came with the new oven and the recommended practices in the ops manual, without any luck. It looks like the Aqua clean might be effective on something very soft, but not with normal burnt on material. Submitted a note to KitchenAid service to see what they have to say.

The over the stove KitchenAid microwave has been in daily use for 6 months. It usually works well, but there are random times when a message code appears rendering the micro unusable. The open/close door message will flash and it doesnt matter how many times you obey the command. The microwave will not allow a time to be entered or heat. After an hour or two the microwave will work just fine... Always after the meal is finished without those baked potatoes you allowed 12 min. cook time for.

I have put the following letter in the mail to Whirlpool, owner of KitchenAid, because my experience over the last year has been so extremely frustrating. The letter summarizes my experiences. Please review the following timeline of events: On 10/28/2011, my husband and I purchased KitchenAid Dishwasher model #KUDS30IXSS from D&K Appliances in Newtown Square, PA. The dishwasher was installed by D&K on 11/3/2011 and by 3/5/2012, the dishwasher has no power. Then by 3/6/2012, D&K Appliances repaired it by replacing a fuse. On 5/21/2012, the dishwasher had no power. Then on 5/23/2012, D&K Appliances repaired it by replacing the fuse again.On 6/26/2012, the dishwasher had no power. The following day, 6/27/2012, D&K Appliances repaired it by replacing the fuse again and refers us to A&E Factory Service because they can’t figure out why the fuse keeps blowing. On 7/9/2012, A&E Factory Service looked at the dishwasher and tightened the connection to the fuse. They told us that we must run the hot water before we use our dishwasher. Since the dishwasher has a 4-hour delay start feature, this seems ridiculous. On Saturday, 12/15/2012, the dishwasher had no power. On Monday, 12/17/2012, we called Whirlpool Customer Service to request a replacement dishwasher. We had an extremely aggravating conversation with two customer service reps who insisted that the dishwasher needed to be looked at again by a third company, Micro Ovens of Delaware. Your rep set up a repair visit for 12/19/2011, between 8:00 am and 5:00 pm.On Wednesday, 12/19/2012, I placed a call to Micro Ovens to see if I can get a more exact time that they will be arriving. They informed me that they do not come to my area and that Whirlpool should not have set it up. I then called Whirlpool Customer Service again. Your rep was very kind and apologetic and handled the call very well. However, despite her best efforts, she could find no one to repair my dishwasher before Christmas, 12/27/2012 was the first available. Between 12/15/2012-12/27/2012, I had no working dishwasher. On 12/27/2012, Ace Appliance Service of Delaware Valley spoke to your tech line while they are here. They were informed that there is a “Fuse Kit” that needed to be ordered. This will take about a week to come in. Ace replaced the fuse to get my dishwasher working in the meantime.On 1/3/2013, the dishwasher had no power. I called Ace Appliance to see if the “Fuse Kit” has come in. They advised me that the wrong thing arrived yesterday. They will order the right thing. I asked for the right thing to be overnighted. They advised me that I would have to pay for that because Whirlpool would not. They will not set up a new date for the install of this kit until it comes in, which most likely will be Monday. Throughout this process, I have been appalled at how many times someone has referred to the rules set up by Whirlpool as the reason for not doing what should be done to make this situation right. I need a replacement dishwasher. Any advice you can give as to how you can make this happen would be greatly appreciated.

Just had my 6th service call in a year and a half to repair the ice maker. Because its now out of warranty every call is costing me $99.95 plus parts and labor. This is a $3000 refrigerator and works far worse than the $600 one in my garage. KitchenAid refuses to do anything to assist so I am pursuing lemon laws.

22.6 ft counter-depth model ksc23c8eyy02 - Weve had this fridge for over a year and after the third service call, should have sent it back as a lemon. We bought a Kitchen Aid because the one we were replacing is a 17-year-old Kitchen Aid SuperBa thats now in our garage, still working. Number of service calls in past year: 3, soon to be 4. We bought a Lowes extended warranty so I have only been dealing with Lowes contract service, not KitchenAid. I have no complaints about KitchenAid service, just the quality of their product.Pros: I gave it an extra star because its so pretty. Cool functionality, easy to keep clean. Stainless surface will hold magnets, too. Cons: Ice maker has only worked twice. Ice freezes into a large block since its on the door. We buy ice and pour it in, but the ice dispenser freezes up and does not dispense at all. Lowes contracted service technicians replaced the ice maker at 5 months after purchase and it worked for about a month before it stopped making ice again. I have not had time to call and take a day off work for yet another service call. Water dispenser doesnt work unless fridge temp is set above 40 F. The technician explained that the engineering is such that the water line is too close to the coils as it passes through the fridge and it freezes. So, the water line freezes and does not work unless you keep the fridge above 40F (and then the milk goes bad before the date during the summer months). The doors are not balanced or smooth in closing and the freezer door has been left a crack open several times because you have to push it to make sure its closed. They have been here to adjust the doors at least twice. I am so very disappointed in this fridge. I have many Kitchen Aid appliances and was always willing to pay extra for the quality, but I didnt get that this time.

I have a brand new Kitchen Aid Conversion Oven/Microwave combo. The way the microwave is designed, you open the door down, like an oven, toward you. Thus, my child opened the microwave, took out some warmed milk, and spilled it on the door as he was getting it out. Some of the milk seeped in between the glass of the door. Apparently, there is no way to clean it! It looks terrible!I called KitchenAid customer service and they told me this a cosmetic issue but a repairman could come and take the door apart for $129 to clean it! Clearly, this is a design flaw! Spills happen all the time with food preparation. The owner should be able to clean it themselves!!! There are no warnings about this in the instruction booklet. How is the consumer supposed to know they cant fully clean the appliance? Why isnt the glass sealed? I want the public to know about the design flaw in the appliance.

The burners are closer together, so the pot handles get hot easier. Also the dials get hot. Its a nice oven, I just have to remember that it heats up very quickly and to be careful when Im working around it. I do like having the double ovens and I usually use the smaller one on top. It was a new purchase last year.

l have owned the oven for less than a year and have had the fuse blow twice. The repairman said it is a result of the self cleaning process. He said do not use it. Tried to get an answer from company. No luck. Signed up for extended warranty. They advised me to call another division. They were not willing to help. Their job was to sell extended warranties. I bought the warranty after they tried to sell me a longer term. They seem to have a problem that they do not want to fix. I have purchased many items in the past from them. I am leery of any future purchases.

I live in a new housing development. Like many of our neighbors, we purchased a KitchenAid dishwasher (model KUDE40FXSS5). We do not use the dishwasher heavily and our water temperature is set to 120 F (temperature is listed as a possible cause of failure). After only a little over a year, the dishwasher started leaking to the point where we had to get it serviced. Our neighbors have had a similar problem, so this is not an isolated case. This is really shocking. I am completely disgusted with the quality of this appliance.

Im on a mission to let everyone know how much KitchenAid sucks. They obviously have no quality control on their production. They have no ethics about making a quality product. About 8 years ago, we upgraded our kitchen and bought all new KitchenAid appliances. Since then, every appliance has had issues. Microwave (KHMS155LSS), weve had to replace the face plates (all of them) at least once because the cheap plastic latches broke. Dishwasher (KUDS01FLSS), the spring holding the door has broken twice so that the door flies open and bruises any body parts in the way. Hand mixer (Classic Plus 5), less than 1 year after purchasing, one of the beaters separated (has been fine since we replaced it though). Stand mixer (KSM9O), the cover over the motor doesnt stay close and easily pulls open if you touch it. Oven/Stove (Superba Range), the final straw, I was baking potatoes tonight and the oven shut off and locked shut with my potatoes inside. I cannot open the door. I tried all the things I saw on the internet and its still locked with my potatoes inside. Im going to replace it with a non-KitchenAid appliance ASAP!

Kitchenaid KRFF507ESS01 Refrigerator. Cost approximately $2300. We decided to upgrade kitchen appliances 3 years ago. Replaced our 2001 refrigerator (never a problem & still running perfect in our garage). Warranty expired after 2 years.Since then: 1. Coils inside form ice and then refrigerator won’t cool. Has happened 3 times. Must empty entire refrigerator & freezer and thaw. Takes more than a day because ice build up so bad. (Sent men to the moon in 1969 - can’t these KitchenAid engineers design an auto defrost like most other companies!)2. Water valve in back (plastic & cost $45) leaked in middle of night. Flooded basement below kitchen and warped/ruined wood floor in kitchen.KitchenAid is welcome to contact me and if they don’t - I will NEVER buy another KitchenAid product.

This control panel went bad less than 24 months after we purchased the dishwasher. KitchenAid wanted almost $300 for the control panel PLUS a service call. We did without the unit for a few months and researched it on the Internet as we had time. After some clues & leads, we were able to obtain the correct part number and find a wholesale price for it. Although it tested our skills, we installed the panel ourselves and the unit returned to normal operation.We think that KITCHENAID intentionally creates sub-standard parts for assembly of its appliances for the purpose of selling service & parts. Our four year old unit has been serviced twice. An alarming fact that we are learning is that having paid high dollar for matching appliances and appliances which were toted as top of the line we only brought in units that carry this KITCHENAID name but in reality are Whirlpool & Maytag manufacture. Its all a game we think.An interesting side note: we bought this unit from SEARS & SEARS installed it. During the initial warranty of the unit, we smelled something burning and called SEARS. They came out and found that the wire nuts used to connect the washers electrical system to the black pigtail that plugs in the wall were at fault. The initial installers had rushed through the install and not connected them tightly enough. We were charged $130 for this service call. When I asked why the install event wasnt used to cover the issue, the SEARS service tech said that the installation was only warranted for 30 days. We have ceased doing all business with SEARS.

I remodeled my kitchen in June of 2012 and installed all KitchenAid appliances. Two weeks after the warranty was up on my dishwasher, it stopped working. I decided to get a contract, in case something happened again. Well it did. In 2014, the panel needed to be replaced, and today I just had a service person in to fix it again because its not cleaning the dishes. So to date, I have spent another $600 on this dishwasher, in addition to its original cost. The next time it breaks, Im just going to buy a new one -- and it will not be a KitchenAid! One other thing to note. I complained and complained to KitchenAid about the problems, thinking that they would do something to make up for the issues. But all I received was a form letter that basically said, too bad!

I purchased a KitchenAid French door bottom freezer for a long awaited, much needed kitchen remodel. I thought I did my homework on price, reliability and quality. Obviously, I did not do a good job. The fridge was purchased and shipped in late September 2010 and sat in the garage with all of the other components of the kitchen that were ordered and delivered. I wanted everything here before the contractor started work. The fridge was one of the last things to be installed late December, early January 2011. In the beginning of Dec 2011, I noticed some white water spots in front of the fridge, just thought I had spilled some water and hadnt noticed. Came to find out too late, since the warranty is one year from purchase date, that a sheet of ice was forming in the bottom of the freezer compartment (someone else on this site mentioned the same thing) and then slowly melted at the edge of the freezer door and dripping on the new hardwood floors. After pulling the unit out found the floor board under the edge of the door was warped.I spoke to customer service. Their solution was to pay over $300 for a six month warranty since the unit was less than 18 months old, which I did not do. They then set up an appt for a service call through AE Factory Service with a price of $130(any repairs made would be over and above that) for them to come out which would take 2 weeks. After thinking about it, I decided that was a ridiculous price for a service call and decided to cancel it. I called a local appliance repair company and they could have come out that day if I had been home. Price was $35 and that will go toward any repairs that are done. Makes you wonder why the company that KitchenAid refers you to such an expensive repair company. Do they have any interest in that company? Repairman that is coming out tomorrow said he has this particular repair down to a science, obviously having done it numerous times before.After spending over $2,300 for a refrigerator, the last thing I expected was to be having problems in less than a year of use from a company that I had always considered to have quality product and service. But it certainly seems like KitchenAid has gone the way of too many American corporations, that the quality of their products and the consumer is the least of their concerns. I will be mentioning to my contractor, who is very sought after for kitchen remodels in our area, that if his clients are considering any KitchenAid products they should reconsider their choice. Also, to anyone that mentions to me that they are buying a new refrigerator, buyers beware!After reading these other reviews for over an hour I am amazed that a class action lawsuit hasnt been filed yet. When will companies get it that all the consumer wants is value for the dollar spent and good customer service?

We originally notified KitchenAids warranty department on or around 11/16/2017 about our refrigerator (KRFC704FPSoo) not cooling adequately and making a loud shrill noise. We were told that the service company (Authorized Service, Inc.) would be here on 11/17/2017. We were contacted on 11/17/2017 by the service repair company that they could not come until 11/20/2017. On 11/20/2017 the repair company showed up and told us that the compressor needed to be replaced and that it would take approximately a week for the parts to come in. On 11/28/2017 the repair company revisited and this time informed us that the problem was not the compressor and that the problem was a temperature sensor/regulator and that they would expedite ordering the replacement parts. After the repair company left, they later called and confirmed that they had ordered the parts. I again notified the KitchenAid warranty department on 12/2/2017 and expressed our concerns regarding our warranty service and they started passing us around from department to department offering no help with our problem. On 12/4/2017 I contacted the repair company and informed them that we had not received the supposedly expedited repair parts and they informed me that they were scheduled to be here on 12/5/2017. When no repair parts were received on 12/5/2017 we again contacted the repair company and this time they informed us that the repair parts were ordered late afternoon on 12/4/2017. We were told to expect the parts to arrive on 12/6/2017. We later received another call from the repair company explaining that the repair parts would not be here until 12/7/2017.During this process we also contacted Home Depot (where we purchased the refrigerator) on 12/2/2017 and spoke with someone in their appliance department and explained our problems and concerns with the Kitchenaid warranty service. The lady I spoke with told me that she would get in touch with Kitchenaid and she would see if she could find out what was going on and get back with us on 12/4/2017. She also mentioned that she would explain our situation with her associate manager. Since I did not hear from anyone from Home Depot on 12/4/2017, I again contacted the appliance department and was informed that they could not help me. In the meantime we still are without the use of our refrigerator and it is now leaking water onto our new hardwood floors which I assume is being caused by the compressor freezing up and then thawing. This started happening on 12/2/2017 and was told to KitchenAid, Home Depot and the service repair company. After all that has happened with this refrigerator and the service supplied by all parties involved, KitchenAid, Authorized Service, Inc. and Home Depot, I would advise anyone to look elsewhere for their appliance needs.

I purchased a Kitchenaid dishwasher model kdpe234gps0 8 months ago. I have always like Kitchenaid, however this dishwasher has been a thorn in my side because it does not dry my dishes. It is almost easier to handwash and dry the dishes and be done. Instead the dishwasher runs for a long time and when you open to put up dishes you then have to dry each and every item. I would not recommend this product.

Purchase top of the line KitchenAid Refrigerator from Sears less than two months ago. Within a month the fridge broke down and had it serviced and replaced a part of it. Within 3 weeks it stopped working. We have asked Sears for store credit therefore we could purchase another for my family. Rudely I was told to put our food in an ice chest!

I bought KITCHENAID FRIDGE IN FEB 2013 and paid $2500. It broke in 2 months. Then in 2 months, then in 3 month. I LOST FOOD, TAKING TIME FROM WORK AND HAD YESTERDAY (OCTOBER 29TH SERVICE DONE) FOR 8TH TIMES OF SAME/SIMILAR ISSUES. I was forced to buy extended warranty and paid another $300 for it. I contacted the Whirlpool and they said there is nothing they can do or replace the item and it is not their problem. They said I need to contact the dealer or warranty place. I contacted them. They said they can not take it back because it has been used. What is wrong with this picture? How do I know if I am satisfied or unit works if I do not use it? There is no right for customer specially who has kids and needs the fridge to store food? Now I have to wait until they order important cooling parts again second time so I can use my fridge. Can some lawyer help me to get legal action against the company? I need help to raise voice to this. I also bought Kitchenaid dishwasher and after one time use it smelled and dishes did not dry. The company again said there is nothing they can do as it works just fine with smelly dishes. We all need to take an action to solve this. PLEASE SOMEONE HELP TO FIGHT THIS. Thank you all for reading.

As part of a complete KitchenAid appliance package purchase three years ago, we purchased a KitchenAid Fridge Model KRFF707ESS01. Rather than take the specced Frigidaire appliance group that was included with our new home purchase, we elected to spend the extra money believing KitchenAid was a superior product. During the past year, we have encountered some of the inner cabinet led lights not functioning and others flickering on and off. We have determined that it isn’t a simple fix such as a door switch, but rather defective led lights and or an led emitter control board. It appears this is a common problem, however KitchenAid is not acknowledging it as a manufacturer defect.I have read a number of online posts reporting the same issues. The reviewers report having replaced faulty led lights, only to have the same problem reoccur. In one case the reviewer stated they were advised that nothing could be done to remedy the problem. I strongly advise you to not buy a KitchenAid fridge with this led lighting design. Repairs are either extremely costly or impractical as the problem will only reoccur. A highly respected technician in our area has confirmed that this is a common problem with KitchenAid fridges. This is a manufacturer defect and needs to be dealt with accordingly.

We bought all new appliances for our lake house from the same company we had bought appliances for our primary home (and NO it was not from a big box store but a legitimate appliance company). In 2013 we purchased KitchenAid refrigerator, dishwasher, double oven, range, microwave. The first season we had issues with the freezer draw icing shut and condensationing. Called the company. They came out and made some adjustments. Everything seemed ok. In 2014 we noticed the ice would work periodically, but then just started working. The range and microwave have never kept the correct clock time. Then late summer about a month prior to shutting the house down for the season. The freezer just stopped working.Then wishing 14 days the refrigerator stopped working. Being the end of the season, we emptied the appliance. I have called the company that we had purchased the appliances from (which had went bankrupt and was purchased by another vendor). I have yet to receive a call from the vendor. Know Im stuck on an island and trying to find an appliance company to hopefully repair my 3-year-old refrigerator. Unless the appliance can be repaired reasonably soon and at a fair cost I would never purchase or recommend KitchenAid appliances again.

We purchased a new KitchenAid SS French door fridge. It began having problems immediately. Including not working at all. Imagine the hassle of and loss of a losing all those foods. We purchased a floor freezer to save what we could while KA tried to repair the problems. When the issues continued, we convinced KA to refund our money and they came and took the horrible thing away.

Purchased KitchenAid Architect II 24 45 decibel built-in stainless steel dishwasher in May 2014. Problem with lower basket wheels falling off. This has happened twice, with the last time two wheels fell on to the heating element and burned up. A week later the burnt smell is still in the machine. Whirlpool, who makes this, said this is not considered a hazard because even though it burned up the plastic wheel, it did not cause a fire. A ridiculous answer! I suggested better fitting wheels are needed along with a screen over the heating element to prevent anything from landing on it. They wont do anything, even replace the wheels, because it didnt catch on fire!! Buyer beware - poor product, poor customer service!!

My house burned Oct 17, 2011. We rebuilt it and put in all new KitchenAid appliances. I was so excited to have something new, pretty, economical and what Id always thought was a top of the line brand. Boy was I wrong. I have had 4 cabinet depth side by side refrigerators from March 2012 to May 2012. None of them have worked. Feb 5, 2015 my ice maker quit. I paid the serviceman for a brand new one. It didnt produce ice at all for 5-6 days. I got up the 6th day and both fridge and freezer were hot. Lost all my food. The serviceman replaced the compressor on 2-26-15. It worked great for a day. I get up yesterday am and lost my food once again. Fridge and freezer are both hot and not working. Id like to add we have had problems with our dishwasher and double oven thermostat. All products are lemons. Very dissatisfied.

My KitchenAid dishwasher KUDS35FX is 18 months old and has worked fine up until a few days ago when it just went completely dead. I didnt buy the extended warranty because I think they are a ripoff. I immediately started looking online for possible causes and solutions. It quickly became apparent that the problem was the thermal fuse. I called KitchenAid customer service 3 times, trying to get them to give me some help and what I got was ticked off. The first thing they told me was that I need to make sure and run hot water into the sink before starting the dishwasher, because the thermal fuse was overworked trying to get to the optimal temp, in this case when it failed, because I had the dishwasher set to sanitize.My issue is that I almost always start the washer right after dinner when I have finished rinsing off the dishes in hot water. They argued that the water needed to be 105, and I asked who in hell stands at the sink with a thermometer checking water temps? Why would they use such cheap and flimsy parts on a machine that I spent close to $900 on? If theres a sanitize feature, why do I have to worry that its going to wreck my machine? Next, they asked what temp my hot water heater is set at and did I know it was supposed to be 120. I said thats right where mine is. Then they suggested I could still spend $250 for their extended warranty and my repair would be covered. They refused to acknowledge that they are fully aware of these defects and refuse to make good on them. It is their cheap design and my tough luck. I called for repairs from the business that I bought the machine from and the tech told us that there is a harness kit for the wiring to keep it stable that KitchenAid came up with, because the connections would become loose from vibration, thus burn out the fuse when it became stressed. So they know they have a problem and they created a fix for it, but dont just fix it on their dime. They expect the consumer to do it. The service call and part cost me $170. I dont have money to waste on this ripoff.

We bought our oven in 2008 and paid about $1500. Immediately noticed that every time wed cook it would smoke furiously. Called the place we bought it from and were shunted back and forth between sales and repair people. Then we noticed that it was getting dirty - like super filthy with thick residue everywhere that could not be scrubbed, so decided to use the self-clean setting. I left the house and returned an hour later and the entire house was covered in smoke. Dog was literally choking, and cat had holed up in the basement. Had to open every door and window to ventilate. Called the place, we bought it and got the same run-around.Were not a wealthy family so this oven has been our ONLY oven since we purchased it and its a daily battle. The door has fallen off, the board has been compromised, the stove top is awful to clean and cant keep an even temperature. Every time we use the oven we end up having to open the doors and windows. Total nightmare. Surprised no one has sued KitchenAid since its apparent theyre aware of these issues. Read the reviews online and realized that this was a thing with KitchenAid ovens in particular.

In February of 2011, we replaced our dishwasher with a KitchenAid from Sears. We thought that KitchenAid was a high end dishwasher that would have very good quality and problem-free for years. Boy were we wrong. Within weeks, the top rack started coming off the track. When I called KitchenAid, they offered no solutions and seemed to be unaware of any issues with the quality of their upper racks guide system. The upper rack design of these dishwashers is a very flawed design with very sloppy tolerances that allow the tracks to come off. I will never buy another KitchenAid product again and we will likely replace this poorly designed dishwasher with a product from KitchenAid/Whirlpool. If you cant trust them with the very basics of designing an upper rack roller system, do you really trust them with electronics and water management?

Whirlpool owns KitchenAid. BUYER BEWARE!! The dishwasher does a good job but God help you if you ever need to use the warranty. Mine has a door leak. The repairman came out 5 times and replaced the tub twice, the door liner, the door, the hinges and the latching mechanism. There is still a 50/50 chance it will leak depending on how hard you slam the door and I do mean SLAM. They have taken up almost 15 hours of my time. The warranty says they will repair or replace the washer. THEY WILL NOT. You are dealing with dishonest people with no integrity. They are like an insurance company and they will do whatever they can to wear you down and not honor their obligations. Do yourself a favor. When looking at products, pass up the KitchenAid items.

I purchased a five-door KitchenAid refrigerator model number KRMF706ESSOO that was delivered 9/23/16. The refrigerators top right-hand door had rust on it & the ice maker did not worked at delivery nor the day after. The ice maker has been replaced 4 times and the water valve 3 times. Today is December 22nd 2016 and after seven attempts of the service techs that Whirlpool sent to make the repairs so that we can have ice we still have no ice. Because the water has always leaking out of the Chute of the ice makers, that they keep replacing and the water valves that they keep replacing wont seal at all where the two grommets are located the water continually leaks out around the grommets and tubes that supply water for drinking and ice for the ice maker. I have to keep towels inside my refrigerator to collect to the water that comes through the vent holes and drips on the shelves inside the refrigerator or choose to turn the water off completely to the refrigerator. Therefore not being able to have filtered water (because of the seriousness of the defects we turned the water off today to the refrigerator). The repairman had to replace the electronic control board on the drawer that has the temperature selection for your meats, cheese, etcetera because the water linkage shorted out the control panel. The water leakage at the top is so heavy that the 4 light panels were fill with water. Today when the technician took the panel off, it took three full-size bath towels to clean up the water mess. My husband and I are exhausted worrying about the refrigerator electrically shorting out.We feel like KitchenAid company is guilty of neglect & have a defective product and unsatisfactory service technicians that they have certified and require you to use. The tech today a new company that repairs refrigerators (not the company that KitchenAid originally schedule the repairs & said that we had to use) told us that there is a manufacturer defect & theres a aftermarket kit that has to be put on this model refrigerator in order for the ice maker to work and make ice and prevent the water from leaking out of the front of the ice maker. First of all they have to put a defrost element on our ice maker!!! Can you believe that? When the tech took the back of the refrigerator off there was solid wall of ice so now we have to have a defroster on the icemaker. Next the temperature has to be below 37 degrees in order for the ice maker to work; therefore, and aftermarket installation add-on kit to keep the cold air inside the refrigerator compartment has to be ordered and installed. The repair technician showed us at the back of the refrigerator where the cold air is leaking out at the back of the refrigerator that we never noticed before or would have considered a manufacture defect and design flaw; we were just dumbfounded at the amount of air leakage out of the refrigerator compartment to the outside of the refrigerator. There should be a class action suit against this FOR PROFIT (in my personal opinion only) driven company that would put their customers /consumers through this. Greed is rampant. Weve spoken with the supervisor at KitchenAid (after not getting any satisfaction from the call center customer complaint center).We were told that KitchenAid makes NO lemons NOR defective products. KitchenAid MAY be in complete denial or must have a phone script that they are required to read from. They voice record every conversation for their benefit. To collect all the facts and then deliver the same tired phrases Were not going to do anything other than to replace parts. The food that I have lost theyre not replacing. The seven or eight days of missed work (that I didnt get paid for) too bad theres no compensation. The time Ive spent complaining taking pictures and documenting the neglect and defects and telling them has been in vain because they keep saying your only option is for us to keep sending repairmen and replacing parts; were sorry youre having a problem.Well if youre sorry make a decent product that people do not have to go through hell after theyve spent a fortune purchasing their brand refrigerator. My money is now in KitchenAid pocket and they refused to replace my lemon refrigerator nor give me customer satisfaction thus far. I will have to keep taking off work and work with repairmen unless I resort to hire an attorney to save myself time and aggravation. Ive asked them to give me a new refrigerator and they wont do it.

The wheel assembly broke for the top rack of our KUDS30IXSS6. We called to order new parts, and we have been waiting 3 weeks--using our dishwasher without the top rack. I called today, and they said they couldnt ship because they hadnt received enough parts. They had orders for 21,000 parts, but didnt receive that many. Clearly, this is a serious issue and a defective product. So much money on this stainless steel dishwasher, down the drain. What can the consumer do??!

I purchased a KitchenAid stove in 2006. In 2008, the electrical panel needed to be replaced. The electrical panel again has once again failed me, and the company says Im on my own because the warranty for electric has expired and it’s not a quality issue. First off, this is an ongoing problem with the electrical panel which is an obvious quality issue. Also, there is a slight bend on the front of the stove which causes water to seep in and destroy the panel over time. KitchenAid customer service could care less and left me hanging out to dry. I will never buy a KitchenAid product again and I highly advice anyone interested in this product to stay as far away as possible. This company which is actual Whirlpool doesnt stand by its product in my opinion. They need to take customer service lessons from Apple and Dyson. What a terrible experience I have had.

We purchased our top of the line Kitchenaid Gas Range/Oven in 2019. When we use the locking mechanism to lock the electronic panel on the top, it seems to work properly on the oven but it does not lock the range. As a result there have now been many times we brush by the knob for the gas range and it will begin leaking the gas without the ignite. This has happened numerous times even when my cat walks by, or we brush by the stove, unloading groceries. The knob turns slightly and the gas begins to leak. At one time we had the whole room fill up with gas bc we did not know it was on (we believe our cat must have brushed by) and the 12X24 room was filled with gas. I am working with the warranty team but this is a big safety concern for my family of 4 plus 2 pets.

KitchenAid needs to do a recall on this dishwasher. We have required repair to the top rack tracks on the left and right sides! The circular piece on the track that pops into the dishwasher rack keeps breaking. I am now going online to find replacement parts to (temporarily!!!) fix it myself. When I asked the repairmen who covers KitchenAid warrantees about the rack, he said he had not seen problems so I showed him the hundreds of comments and reviews from people who hate this dishwasher for this very reason. KitchenAid does not care and they can forget this customer forever.