Upper rack was over designed with too many moving features causing inherent weaknesses in plastic components. One year after use started the first plastic tabs started breaking. Without buying a whole new rack there was only one option. Had to figure out stainless steel bolts and nuts to replace broken tabs. Tedious but do-able. I believe most people (probably 95%) do not adjust the racks anyway because they are complicated to adjust. Why build things that break? Just keep it simple! Otherwise this dishwasher works great. It is very quiet and washes well. Clean look. If they would make the upper rack as simple as the bottom rack it would be bullet proof. But no, the Kitchenaid engineers and marketing people had to complicate it by putting in breakable features most people do not use. Thanks for messing up an otherwise great product. Now figuring out my fourth set of bolts to keep the upper rack in place and gliding like it should.

Purchased KitchenAid Architect Series II, 5 burner gas freestanding stove with double ovens. Within 5 weeks, the paint started bubbling, cracking and flakes were falling off, this was on the panel where the burner knobs are located. Called and repairman came out and looked at it and called in for instructions on what to do. We were told by him, numerous phone calls to kitchen aide and supervisor, Sorry, the stove is only covered for 30 days for cosmetic problems. Ok, I say, your paint is defective or application was not right. I cannot believe you would not fix this problem, when it is obviously defective. I have had appliances for many, many years and never had paint bubble and come off as this has, especially a brand new appliance. The stove looks horrible, the whole control panel is now gray steel and your company will not fix an obvious problem with your product. I will never and tell others not to buy KitchenAid because you do not stand behind your products that obviously has a problem. I can buy a new control panel for $100 and replace it, but after spending the amount of money that I did for your product, that is another slap in the face.

I purchased a KitchenAid dishwasher in June 2011, model number KUDE70fvss2, and I have had nothing but problems with it. I bought it because KitchenAid is notoriously quiet and I live in a smaller home and I did not want to hear noise all over my house. Nothing has fallen off or apart, but this dishwasher has never and I do mean not one time cleaned my dishes properly. All dishes and glasses are left with stuck on food. Lipstick never comes off of cups, glasses or silverware. All glassware is cloudy with all kinds of drinking matter still inside. I have to wash everything by hand when the cycle is over... I have had the repair and warranty people out too many times to mention. Water that runs through is scalding. I use recommended products and have even made my own hoping something would help. Alas, this seems like nearly $2k down the drain. Anyone else with this problem? Im a senior and should have written Kitchen Aid a long time ago, but now that I plan to buy another dishwasher, I think I will deal with them. Has anyone else out there gotten their money back?

I have had my refrigerator for about 4 years (MOD: KSSC42QVS02). I have had a multitude of problems with the unit ranging from a broken ice maker, frost causing a leak from the freezer, but most frustrating is a repeated problem that the refrigerator will not cool appropriately. I have had 5 service visits from an authorized repair person and now am told I have to buy a part because there is a known issue with the one that shipped with the unit. Since I had reported this problem within the first 12 months and it was never fixed, I assumed it would be covered. Instead I get into a circular conversation with customer service reps who are obviously trained to say no. At this point Ive spent close to an additional $1000.00 for a refrigerator that is 4 years old. This had led me to boycott any future KitchenAid or related company products.

I bought a KitchenAid fridge side by side with freezer on the bottom. It leaks water all over the floor. Forms a sheet of ice under the freezer door then the water overflows. I called Lowes. They sent a repairman that stated it was our fault for not having air conditioning in our house. Nothing he can do. I called Lowes again and a new repairman said he replaced a faulty hose. Now it still leaks and the warranty is expired. I hate this, our old fridge worked better. Wish I had it back.

We bought the Kitchenaid combination microwave/convection oven in 2017. Our problem with the unit is a faulty door latch, that apparently is a manufacturing flaw which Kitchenaid is not addressing. Sometimes as we attempt to use the microwave, we get a message that says open/close door. This is an indication that the latch portion that is in the unit (not the door) recedes back into the unit. We have had a repair man come twice to fix the problem, with a standard $89 fee that Kitchenaid does not recognize as covered under warranty. The second time he came, he told us he gets many calls for this problem, and showed us how to fix it ourselves to avoid the service call. It is a 30 minute nuisance to get into the panel for a temporary fix. We are disappointed that Kitchenaid would sell a product that is destined to malfunction repeatedly. We are hopeful they will stand behind their good reputation and fix this manufacturers error.

I had an issue with the icemaker (not making ice). I called KitchenAid and technician came out. He stated he needed to order a part. We left for the weekend, came back and because the technician did not restart the refrigerator, we lost everything in the refrigerator and freezer. That was 3 months ago and icemaker is still not fixed.

My two year KitchenAid refrigerator developed rust spot on the bottom freezer door. The company wont give any support because its over a year old. The highest I got is a supervisor who thought giving me a brand new one for $1189 was a good offer. I paid $1600 for it. Sure is nice to sell me a refrigerator every two years! What makes them think I would ever buy another KitchenAid product? Very disappointing! My whole kitchen, when done in the 80s, was KitchenAid. After Hurricane Sandy hit and it had to be redone, I went with KitchenAid again! I was loyal to them but obviously not reciprocated!

We purchased a stainless freezer at the bottom model in January of 2013 from a local appliance store. Within a couple of months we had a freezer that stopped getting cold and lost all the food in it. A repairman came quickly and said it was working fine and it continued for a year. Then the freezer stopped working for a day, but came back on. In October of 2015 the freezer stopped completely. We have had a series of repairmen out and we still have no freezer. I have called KitchenAid and they said they would only fix and repair what is in the sealed unit, but that often the control panels fail and that they wont fix or replace the control panel. We paid top dollar for a fridge that lasted two years. There is no way I would ever buy a KitchenAid product again for any reason. This has been a nightmare. We were without a fridge during the hottest two months on record and now we are going into the holidays without a fridge/freezer. I would never recommend buying a KitchenAid appliance and would warn anyone to avoid this company.

I purchased a Kitchenaid dishwasher model KUDC031V on 2-15-10 for the price of $535.43. After owning this appliance for over a year and after much frustration, I feel compelled to voice my disappointment with this product. I personally have owned my last 3 Kitchenaid dishwashers and have always felt extremely happy with the product, however this is the worst appliance I have ever owned. I do not expectations from you. Just wanted to let you know how displeased I have been. This product does not clean dishes in the upper rack as well as on the bottom, it also is the noisiest I have ever heard. I will be replacing it with a Bosch, never again to deal with Kitchenaid.

We purchased a KitchenAid dishwasher 22 12552 last November. We are two seniors and we dont use the machine daily. So to our surprise, on Oct. 2, the machine went completely dead. No power. I called Sears and a technician came out and ordered the whole new board. We are waiting for it to arrive, but so far hasnt. Sears says its up to me to trace it and to call them tomorrow before 3 to tell them if the part is coming. This shouldnt be my job. I dont trust this machine, I want it replaced, to which Sears says no. It would be fine, but purchase the insurance for $150. This is a heck of a way to run a business. The machine is a lemon and should be replaced. Years past, I had a KitchenAid for 15 years without a service call, and now this unit isnt a year old and is having problems. Its up to the consumer to purchase insurance to keep it running. What a rip-off. This guy at Sears, Carlos, isnt working for the company--only Sears. Where do we have a consumer right?It doesnt wash completely and a huge residue is left on all the dishes. You cant look through the glasses.

I purchased the flagship KitchenAid refrigerator. I am still under my factory warranty so my Masters agreement through Sears cannot be applied. Its taken 4 weeks now and my refrigerator has not been repaired. 2/17/2021 was my second repair date. Nobody showed up. Nobody called. No service and repair. I am living out of an igloo for a month. My over-the-counter ice maker I purchased last weekend just to have ice. Today Im sending this review to get someones attention at KitchenAid to back their product and contact me. **.

The broiler element on my KitchenAid range (Model No. KGSS907) came on by itself and stayed on. I was in the living room, and the first I knew was the smell of burning. Not only did it come on, I couldnt turn it off, the control panel being non-functioning. To stop it, I had to pull the unit away from the wall and unplug it, nothing else worked. Now I am afraid to leave the range alone. This is a big problem since I travel a lot. I was recently away in Europe for a month. Can you imagine what could have happened if the stove came on during that month? Normal practice for any controls designer is to make sure that any failure goes to the off position, but that apparently that does not apply to KitchenAid. Does anyone know of a recall?

Worst fridge ever. All the shelves are broken on the plastic edges. Basically, the plastic parts crumble after a few months. We have replaced them and they broke again. The ice maker has never dispensed ice properly. My sister has the exact same experience with her KitchenAid fridge. We both paid a lot of money for these fridges. Run away from KitchenAid fridges!

Refrigerator KSSC42QMS - I bought the above mentioned fridge in August 2004 for $5788 plus tax locally. I had remodeled an older house and redid the whole kitchen, bought commercial grade appliances in stainless steel. The fridge was the top of the line in 2004. Right before Christmas 2014 - 10 years later the fridge started to beep. We could tell there was something not working correct. We called the number on the sticker and were referred to an appliance repair shop. They came out and checked it. I paid $75. I was told that the board was going out and we would have to pay around $200 to have it replaced. Then we received a phone call where we were told there are no more parts available. I was totally shocked. I can understand that that kind of fridges are not build anymore; but that you can’t supply replacement parts for a fridge which was $6000, that’s just not right.Thanks to my son Bernhard, who is very handy and computer savvy, I didnt need to buy a new fridge. He checked online and read all the comments about the boards and the fridges, which were built up to 2007. There were different options for him: they offered to get a new board for $1500 which is the biggest joke, you can buy a nice fridge for that money! Or he could pay $20 for directions to repair the board, or just order the parts to fix the board. Since he didnt need the directions, he just ordered the replacement parts for the board. Obviously anybody can order those parts, just not the Kitchenaid Service Department or the Repair company! What a poor service! To make a long story short: my son ordered parts to repair the board for $18. EIGHTEEN DOLLARS!!! And fixed it himself within 5 minutes! I’m very proud to have a son like him! I always thought Kitchenaid was a great major appliance brand, I guess I was totally wrong. I will never buy anything Kitchenaid.

KitchenAid range was purchased then failed 13 months later. Appliance was fixed under extended warranty that I purchased. Now 14 months after being fixed, range has failed again with same issue. Research showed that this same issue has happened to multiple people with same results. Whirlpool/KitchenAid is in denial stating no recall, no service issues.

My KitchenAid dishwasher stopped working, no power to machine, after 18 months. I had a family plumber look at it and he said the machine was getting power to all parts, but front panel must be broken. I called KitchenAid and they gave me a number of a local certified repair place and said all parts are under warranty. The repair place came in 2 days and didnt even look at the machine. The man took the front panel off and fixed it in 5 minutes by replacing the thermal cutout, he said. He said it is a common problem with this model, that this part overheats and blows out and the company knew about this but did not recall these models. He replaced it with a newer version now made to not let this happen. I feel KitchenAid should pay for the service repair since it was a part they knew was defective. I called KitchenAid customer service and they said they wont pay because there was no recall on this model. Great customer service. I will never buy a KitchenAid product again and will tell all friends and family to do the same.

Do NOT purchase Kitchenaid dishwasher model KDPE234GPS0. I purchased one on 21 APR 2018, model did not work, all it could do was fill with water and sit there for about 5 minutes and then drain. I removed the unit and exchanged it at a different store across town for the same model. I installed the new unit this morning of 24 APR 2018 and it appears to have the same problem. The unit will not agitate or spray water, whatever the term is. Ive recorded a video with my phone inside the dishwasher. All it does is fill, sit around for a bit, and then drain. I will more than likely be returning this for different model, if not a different brand entirely. I dont place any fault on Lowes for this failure, except for maybe selling this product to begin with. Theyve been more than helpful with my problems and I will continue doing business with Lowes.

Re: KitchenAid dishwasher model KUDE20IXSS8, serial # F22604005. In September 2012 my wife and I purchased a KitchenAid dishwasher (referenced above) that can only be described as a lemon. Here are the reasons: Within a month of purchase, the drain pump needed to be replaced. Less than a year later, the touchpad and left-side top-rack support had to be replaced (the touchpad was under warranty, but not the rack support or labor). Total charge: $193.78. Eight months later the top rack had come loose again. Total charge: $182.60. Just two months after that the machine sprung a bad leak -- the motor and pump assembly had to be replaced. Total bill: $399.00. Exactly one year later the top-rack roller needs replacing. The service technicians estimate: $275.00. In less than three years of ownership, our overall repair bill adds up to $1,050.38. Thats just $71.66 short of what we originally paid for the machine, installation and sales tax included! But we have decided not to make that final repair. This machine is clearly a losing proposition. Instead, well save our money toward buying a new machine of another brand.

What a piece of junk! When did KitchenAid allow their products to become inferior to the point of totally frustrating the consumer. KitchenAid used to be a quality product. Ive only had this for 3 years - in the first year the plastic clips broke on the back of the thing and I had to contact a supervisor to get them in time for the holiday. Basically the top rack is worthless - totally and completely worthless. All the plastic pieces snap off and break - clips, rollers, etc. When you try to adjust them to get the rack to go back in so you can close the door the plastic things break. I ordered extra plastic clips when I got them the first time and those have broken. By the second year the bottom rack was falling apart and would not roll back in. The wheels are broken. Furthermore, the electronics is crap. I will use a setting and come back 3 or 4 hours later and it is still running - or trying to run. Half the time the dishes dont even get clean. Im so angry. Im a single parent and spent my tax refund check getting this and it works worse than the 10 year old thing that I had before this junk. At least the 10 year old dishwasher didnt have plastic pieces breaking. Stop making this crap in China and make it in the U.S. with quality parts and quit making it cheaply so that you can blame the Chinese for your own design flaws. Quit paying your CEO a fortune and making crap. Concentrate on making something that lasts. Since KitchenAid is owned by Whirlpool I assume the same will be true of Whirlpools quality.

I had a KitchenAid dishwasher for 20 years and finally, I decided to replace it only because it was not dispensing the soap completely. I wish I had my old one back. The new model (KUDC10FXWH) I purchased in May 2011 and cost $940 including installation, warranty and tax is a big disappointment. So far, the repairman has been out 3 times. The last diagnosis was a control panel malfunction, which causes the dishwasher to shut itself off. It is almost useless to me because I have to run a cycle twice and/or a separate rinse to be sure the dishes are clean. Mostly, I have reverted to washing dishes by hand to save water and frustration. So far, I have not had to pay anything out of pocket due to the regular warranty. But thank goodness I got the extended warranty because I think I will need it. Buyer beware!

We built a house and, after speaking to our appliance salesperson, purchased a new Kitchenaid refrigerator. After four months, we noticed rust appearing all over the front and sides of the unit. When we contacted the salesperson, he said to contact the manufacturer since it is under warranty. Its not, apparently the rust is considered cosmetic and thus not covered. The tech who came out said he would not buy one, he sees this all the time.

I purchased a five-door KitchenAid refrigerator model number KRMF706ESSOO that was delivered 9/23/16. The refrigerators top right-hand door had rust on it & the ice maker did not worked at delivery nor the day after. The ice maker has been replaced 4 times and the water valve 3 times. Today is December 22nd 2016 and after seven attempts of the service techs that Whirlpool sent to make the repairs so that we can have ice we still have no ice. Because the water has always leaking out of the Chute of the ice makers, that they keep replacing and the water valves that they keep replacing wont seal at all where the two grommets are located the water continually leaks out around the grommets and tubes that supply water for drinking and ice for the ice maker. I have to keep towels inside my refrigerator to collect to the water that comes through the vent holes and drips on the shelves inside the refrigerator or choose to turn the water off completely to the refrigerator. Therefore not being able to have filtered water (because of the seriousness of the defects we turned the water off today to the refrigerator). The repairman had to replace the electronic control board on the drawer that has the temperature selection for your meats, cheese, etcetera because the water linkage shorted out the control panel. The water leakage at the top is so heavy that the 4 light panels were fill with water. Today when the technician took the panel off, it took three full-size bath towels to clean up the water mess. My husband and I are exhausted worrying about the refrigerator electrically shorting out.We feel like KitchenAid company is guilty of neglect & have a defective product and unsatisfactory service technicians that they have certified and require you to use. The tech today a new company that repairs refrigerators (not the company that KitchenAid originally schedule the repairs & said that we had to use) told us that there is a manufacturer defect & theres a aftermarket kit that has to be put on this model refrigerator in order for the ice maker to work and make ice and prevent the water from leaking out of the front of the ice maker. First of all they have to put a defrost element on our ice maker!!! Can you believe that? When the tech took the back of the refrigerator off there was solid wall of ice so now we have to have a defroster on the icemaker. Next the temperature has to be below 37 degrees in order for the ice maker to work; therefore, and aftermarket installation add-on kit to keep the cold air inside the refrigerator compartment has to be ordered and installed. The repair technician showed us at the back of the refrigerator where the cold air is leaking out at the back of the refrigerator that we never noticed before or would have considered a manufacture defect and design flaw; we were just dumbfounded at the amount of air leakage out of the refrigerator compartment to the outside of the refrigerator. There should be a class action suit against this FOR PROFIT (in my personal opinion only) driven company that would put their customers /consumers through this. Greed is rampant. Weve spoken with the supervisor at KitchenAid (after not getting any satisfaction from the call center customer complaint center).We were told that KitchenAid makes NO lemons NOR defective products. KitchenAid MAY be in complete denial or must have a phone script that they are required to read from. They voice record every conversation for their benefit. To collect all the facts and then deliver the same tired phrases Were not going to do anything other than to replace parts. The food that I have lost theyre not replacing. The seven or eight days of missed work (that I didnt get paid for) too bad theres no compensation. The time Ive spent complaining taking pictures and documenting the neglect and defects and telling them has been in vain because they keep saying your only option is for us to keep sending repairmen and replacing parts; were sorry youre having a problem.Well if youre sorry make a decent product that people do not have to go through hell after theyve spent a fortune purchasing their brand refrigerator. My money is now in KitchenAid pocket and they refused to replace my lemon refrigerator nor give me customer satisfaction thus far. I will have to keep taking off work and work with repairmen unless I resort to hire an attorney to save myself time and aggravation. Ive asked them to give me a new refrigerator and they wont do it.

I purchased a 30 KitchenAid gas range with 5 burners from a local independent appliance dealership that I am familiar with and that I trust. I paid more than 1,140 dollars for this range and was very excited to have it. However, it soon became apparent that the Aqualift Clean System fell short of what its marketed to be. In essence, it doesnt work to get the appliance clean as it is promoted to. Following the manufacturers instructions precisely, I have tried to clean this range six times over the 8 weeks or so that Ive had it and each time was a failure. The floor of the oven comes clean but thats about it. The walls, back, roof, and door do not come clean. The problem is complicated further by the fact that these ovens are made with a Teflon coating on the inside that will be damaged by typical commercial cleaners, so essentially you end up with a self-cleaning oven that cant be cleaned no matter how hard you scrub it. DO NOT PURCHASE ANY OVEN WITH THE AQUALIFT CLEAN SYSTEM. IT DOESNT WORK and the manufacturer is no help at all when you call customer service.

We built a new home three years ago and installed all KitchenAid appliances. The refrigerator has been a lemon. KitchenAid has not been helpful in dealing with repairs. We have repaired the ice maker four times and finally it was replaced. Most recently the refrigeration system has developed a leak and is not cooling. We were informed that the retail cost of the repair is $3000. If we had not built in the refrigerator and purchased cabinet fronts for the doors we would have replaced this appliance.

I have a Kitchenaid Range KGSC308LSSO, purchased in 2003. Main control panel needs to be replaced again! The problem is that the range turns on by itself (500 degrees - time sets for 33+ hours!) This was witnessed by unbelieving repairman on 11/07/2011.This will be the third control panel in this expensive unit in 7 1/2 years. I contacted Kitchenaid and they were very sorry but would do nothing due to the age of the machine. This brand is just too costly and dangerous to own.

Well with the refrigerator be less than 6 weeks old we have had two services calls. It sounds like a small plane getting ready for take-off, and I have ice build around the freezer door as well as in the fridge on the ice maker. We have been told a part in the ice maker needs to be added so I believe KitchenAid is well aware of the problem but has refused to recall the fridge. Sorry we spent $3000 for a new fridge KitchenAid will not replace for a new working fridge. I love the look and the size of the fridge but at this point that the best part of it.

Fridge is about 6 years old. Had the compressor replaced twice. Tech on his way this afternoon. I suspect its the compressor again. Have had issues with water leaking. No ice or ice melting... Replaced the front heater on the icemaker, the ice chute., gaskets on the door itself, still no ice. The freezer would not freeze ice cream or even bread! We have had multiple issues. The KitchenAid helpline rude and not helpful. Do not buy this refrigerator.

We did a total kitchen remodel in 2003 and used KitchenAid Architectural Series appliances. Were a household of 2 adults, and we take great care of everything and the refrigerator, dishwasher, oven, microwave and cooktop look like new. The 36 gas cooktop with 4 burners and a grill Model KGCP462KSS0 ignitor went out. We had that part replaced and found that the wiring harness part 8284974 had malfunctioned as well. I called KitchenAid only to find the part is no longer manufactured. They offer no alternate, no help in having a new one manufactured. Bottom line is, the effective life span is 8 years. Replacement is $3000+; the granite is cut for this appliance as well. Moral of the story - never buy another KitchenAid appliance!

1 yr 4 months 3k refrigerator is leaking freon in a sealed system. No warranty past one year; 1500 to repair. Got to buy a new one. Dang sure wont be KitchenAid. No help from KitchenAid at all.

When the French door opens, it slams open; and in a short period of time, the hinges will come loose. The deli shelf was made so cheaply that the tabs controlling the temp broke off, and I was told it was cosmetic! A repairman came out and said this was the best he can do! This is a poorly made refrigerator, and judging from other peoples comments, my big error was in purchasing it!

I purchased 3 new KitchenAid appliances after having my Sears brand for many years 20 plus and not having one issue with them in that time period. I have had my KitchenAid appliance for less than 3 mos when I started to have problems with the french door model making funny loud noises when making ice. It took 3 service calls before they could resolve the problem. Now after a year, it is doing it again. Called the service dept and they are less than helpful to help remedy the problem, which is a defect from the start.My KitchenAid double oven after 6 months needed repair. During a Thanksgiving meal, it refused to heat up to the desired temperature needed. Again, another call to service man, time off from work to wait. The problem was covered under warranty. It took the service department two times to get the problem fixed. This should not be happening to a new appliance, unless it is terrible workmanship from the factory. Now, after a year and a half, my KitchenAid dishwasher is having leakage problems. It has not paid to spent the money they ask for these appliances and get such faulty appliances. NEVER AGAIN KITCHENAID!

We purchased a KitchenAid side by side fridge from Sears ten months ago. I have since had it serviced for four times and Im now going on my fifth. This time around, I will have replaced nearly every part in the fridge. My complaint is not only with regards to the condition of the product and Sears failure to take responsibility for it (not to mention all the food Ive had to throw out), but the fact the Sears service department makes it extremely difficult to get them to come out in a timely matter.Last time we checked our fridge, it was 60 degrees. According to Sears, it would be a minimum of one week before they could come out and repair the fridge, even though our last repair guy had the part needed to fix the fridge shipped directly to our home. The part is currently sitting on our kitchen counter. I guess my question is, is there a lemon law that protects my family from Sears and the obviously faulty item that they sold us? If so, I would like this fridge replaced. Im very much considering contacting an attorney. What are your thoughts?

I purchased the KitchenAid Refrigerator KSF26C4XYY03 March 25, 2014. The unit is only 3 years and a couple months old. The refrigerator door pops open when closing the freezer door. The first occurrence was last summer and I should have addressed it then. This past month the refrigerator door pops open every time the freezer is shut. Called KitcheAid service to find out what it was and how to handle this. They scheduled me a service call. Did not offer any kind of warranty at that time and per conversation with KitchenAid today, they should have. Now its too late since I have already had a service man here and agreed to service with him.The service man told me both door closure cams were worn and that this was very unusual. He said this type of problem does not happen until the refrigerator is 10 to 12 years old. Also said that its usually bad on one door or the other and in my case, both doors are equally bad. It is going to cost me $280 for the repair. I called KitchenAid to register a complaint with their company and see if there is anything they could do to help out with the repair. No help with a relatively new refrigerator. Wont be buying this brand again.

While at my parents house they described a plastic odor from their Kitchen Aid Convection oven when the oven is used (all electric). I turned the power off inspected the connections on the outlet for the oven and also the connections to the oven itself. All are tight and no signs of heating up etc. I plugged everything back in and we turned it on, nothing at first but after about 3-5 minutes you could smell an odor from the upper portion of the unit. Again turned everything off, opened up the back panel and there it was, the oven control board had a larger connector which feeds power to the oven elements and it was melted to the board. I removed the board for replacement. A local company near us (Servall) had a heck of a time finding this part and the connector as well, the board is manufactured by Eletrolux but is in the Kitchen Aid. As of now, the cooktop just works but no displays since the oven control board also controls the displays. I am a master electrician with in-depth knowledge of controls, there has to be something wrong with the board from Electrolux which has been causing all the headaches for all these customers. I am not sure if the self cleaning function has been used but will recommend that it not be used unless someone is there and they want a possible fire. What a shame and shame on Kitchen Aid for not doing something for all these people who have paid in excess of $1000.00 for a heater. Buy another brand and let other know about it as well, Electrolux is a large company or brand that is well known in Europe for its quality, too bad Kitchen Aid botched this one up. Someone needs to step up to the plate make it right before someone gets hurt. You can fix a house but not a life.

About 2 years ago, I purchased KitchenAid double oven. Exactly 1 year ago the right back burner knob would not turn. Then six months later the left back burner knob would not turn. I was really surprised in that I have only used this burner about three or four times since Ive owned the stove!!! Will call Sears to get repairman out. I have never use the cleaning component since so many users have had problems. Will never purchase another stove by KitchenAid. I have never own a stove where the knob would not turn on. Like others if I had came across this site before purchasing stove, I WOULD NOT HAVE PURCHASED.

The brand new, top of the line KitchenAid dishwasher I recently purchased leaked the second time I used it and ruined my hardwood floor. It has been a nightmare dealing with Sears, where it was purchased, their insurance company, and KitchenAid. I have been waiting six weeks so far for KitchenAid to respond to the insurance company. That is a long time to be without a dishwasher! KitchenAid customer service has been useless. All I can say is I will never purchase any otherKitchenAid or Whirlpool product. I guess customer satisfaction is no longer important. I wish I had purchased another Maytag!

We installed this KitchenAid (kbfs25ecms) fridge just two weeks. We find that the door alarm was suddenly not function and the freezer temperature has problem as well. We try to book the appointment and email to them but their website always has error and no any customer service response to you. I never to check the consumer affairs website before, otherwise I will pay attention on this brand. Hope other customers dont reliance on the KitchenAid past images. Bless you all.

This range (Frigidaire Gallery 30 electric range model# CGEF304DK) was included in our new home purchased last year. The range looks nice but the oven racks repeatedly fall down causing the food and pans to spill out! This problem I was told was due to my neglect. Are they kidding? Steel racks are not long enough to stay in contact with the oven sides! The racks are not distorted or bent they just fall down. This could cause serious flesh burns and or a catastrophic fire if unattended for any short time period. KitchenAid totally abandoned their responsibility in this matter. Also the convection fan failed to operate. This upscale range is not older than 3 years, its a disgrace. We put tin cans in to support the racks when using the oven. Pitifully sad. DONT PURCHASE THEIR PRODUCTS.

The valve that allows water to shut off in the dishwasher freezes open causing the water to flow out of the front of door and flood your floor. The first time I was standing there and thought the door may not have closed. About 4 months later I was not there and it flood the kitchen, into the hall and living room. Called Sears. They sent a repair guy. He saw the water did not turn off even when you opened the door of the dishwasher, he said these valves have a problem and sometimes it is intermittent. Sears tested the valve and of course it worked, so they said the water damage was not from that. So lesson learned take a video. So where else did the water come from? Spent $800 for a turn off valve for dishwasher under sink and plumber said no leaks. Need this valve because I do not trust this dishwasher, will be looking at Bosch.

Our KitchenAid oven stopped working after we used the self-cleaning feature for the first time last month. When we tried to use the oven to bake again, the oven would not heat up. We purchased our KitchenAid wall oven, model KEBC147VSS00, serial No. XW5000833 in January of 2009. We called KitchenAid customer service concerning the problem with our built-in wall oven. KitchenAid offered to sell us a one year extended warranty on our oven for $300. That would be in addition to the charge we would pay to have the oven repaired this time, which we estimate to be over $200. They did not have an answer to our question, How has the faulty KitchenAid oven part or parts been improved so as to not malfunction again and cause our oven to be inoperable each time we use the self-cleaning feature? We do not want to have a repair done that may not really fix the problem. We called Consumer Reports. They recommended that we call the Consumer Product Safety Commission (CPSC). We will file a complaint with CPCS. In our opinion, this oven should be recalled by KitchenAid.

How does KitchenAid have an overall 4 star review on this site? All the recent reviews I have read sound SO familiar. All are equally deserving of the 1 star scored. Our experience is no different. We made the mistake of buying based on reputation. KitchenAid had a good reputation (past tense); thats about the sum of it. Very much appears the KitchenAid brand and reputation got flushed down the toilet when they went under the Whirlpool umbrella - both in terms of product quality and customer service. So, here is our story. We furnished our entire kitchen with KitchenAid appliances. Though we have had our appliances about 4 years, the failures started within months. The scratch resistant cook-top easily scratched. KitchenAid wouldnt honor. The bottom handle on the refrigerator has never attached correctly. KitchenAid doesnt seem to care. The dishwasher, however, is the gem! We have had to replace the soap dispenser three (3!) times. We have had to have the entire motor replaced. The wheels on the bottom tray ALL fell off. And, then just this evening, the digital control panel failed. Failure is the operational word here. KitchenAid appliances are a fail. Would NOT recommend to an enemy.

We bought a new KitchenAid gas range Model in 2014. The model# is KGRS505XSS. Within 1 year, one knob got stuck in off position. We had to pay $150 to service appliance person to get that fixed. Then less 1 year later a different knob has been stuck in off position. This is completely random and happens when were not even operating the knob. An amateur layperson cannot fix it. For the 30 years that we have been owning other gas ranges and operating it in similar home type situations, this has never happened to us. This KitchenAid unit is defective OR this could be a basic design flaw. Beware of this type of problem and do NOT buy KitchenAid for this reason.

Purchased a Kitchen aid dishwasher on 01/21/21 to replace a Kitchen Aid dishwasher that did not last 3 years. Was not what I wanted but beggars cant be choosers. Model number KDFM404KPSO, the first issue was that it smelled like an oil refinery when operating, and still does. Called the manufacturer, and was told oh that is the material they used to help with heat retention. It should dissipate in 6 months or so. Believe me that this smell was/ is nauseating. Second issue was the noise level. It was touted as one of the quietest on the market, believe me it is not. It was making noises that the service rep sent to check it out could not explain. Now scheduled for a complete rebuild after less than 2 months.Third issue. It does not get some of the dishes dry especially on the top racks, and yes we use a drying agent. Both kitchen aid dishwashers have proven unreliable, but at least while the old one worked it did not stink up my kitchen, and you could not tell it was running when standing over it. Will NEVER buy another product made by this manufacturer, and they make several different brands.

I purchased a new KitchenAid Superba EQ Series 24 dishwasher model KUDE40FXBL4 from Sears.com on November 21, 2011. The appliance was delivered and installed on December 5, 2011. In May of 2012, the dishwasher stopped mid-cycle and would not drain the water from the tub. The control panel was totally non-functional. On May 18, 2012, a factory authorized repairman from A&E Factory Service attempted to repair the dishwasher by replacing a bi-metal fuse. The dishwasher functioned until June when the same repairman returned on June 1, 2012 because the dishwasher had again stopped mid-cycle, would not drain water and the control panel was non-functioning. At this time, the repairman installed a controller and fuse. I told the repairman I was very concerned that the dishwasher had to be repaired twice within a two-week timeframe. I also mentioned the fact that the dishwasher possibly could be defective and that I did not want an appliance that needs constant servicing. The repairman assured me that KitchenAid would replace the dishwasher if it continued to break down.Yesterday, December 6, 2012, one year and one day after the initial installation of the dishwasher, the dishwasher again shut down mid-cycle. I spent over an hour on the telephone attempting to get a satisfactory resolution from KitchenAid and/or Sears. I was not satisfied with anything KitchenAid or Sears offered. Their basic answer was that I should have the appliance repaired and buy an extended warranty. My answer to that is why throw good money after bad? All that accomplishes is to make the purchase price of a defective product cost even more. If after two service calls during the first six months of use KitchenAid factory service has not been able to accomplish a complete and total repair of the dishwasher so that it does not breakdown every six months, then purchasing an extended warranty will not fix the defective product.I was a loyal customer of KitchenAid products prior to this bad experience. I had a wonderful KitchenAid dishwasher prior to purchasing this defective model, but the wire baskets needed replacing and were so expensive. I thought it wiser to invest in a new dishwasher than to put new baskets in a 10-year old dishwasher. I now realize what a foolish decision that was. That dishwasher is still functioning perfectly in someone elses home while I am facing the possibility of dealing with a defective appliance that will require servicing every six months or replacing. Either way, I lose. It is my educated opinion that KitchenAid should replace the defective appliance and recall that model.To the reasoning mind, the thought occurs that these breakdowns are a built in ploy to sell extended warranties and thus keep the parts and service departments also in business. While this practice of planned breakdowns may appear to be a revenue generator equal to or greater than planned obsolescence, it may prove detrimental in the long run. As a particular and wise consumer, I will find another manufacturer of a longer durability and better quality product or just give up the dishwasher all together. The consumer does have other options. At any rate, I refuse to be forced into paying additional funds for a dishwasher that is not functioning up to the original expectation of the purchase price of $1,377.01, which is an overcharge for a product that only works for six months at a time.

On my third compressor with 2 year old unit. Lost a lot of food due to delay getting repaired. KitchenAid said they would send me a claim form by US Mail and email. So far nothing received after Twitter and Facebook complaints and calling their 800 number. The Service Tech told me these refrigerators are poorly made and essentially junk. KitchenAid has lied to me and is unresponsive. Will never buy any of their products and sending my review to everyone on my email account.

The over the stove KitchenAid microwave has been in daily use for 6 months. It usually works well, but there are random times when a message code appears rendering the micro unusable. The open/close door message will flash and it doesnt matter how many times you obey the command. The microwave will not allow a time to be entered or heat. After an hour or two the microwave will work just fine... Always after the meal is finished without those baked potatoes you allowed 12 min. cook time for.

Purchased new refrigerator Oct 2013. One year later it failed - not keeping food cool enough. Parts were replaced. One year later it failed again - same problem but different cause. This time it was a manufacturing defect which, according to the repairman, was well known but we had received no notice. Again, according to the repairman, there had been six updates to the control panel during that year but again, no notice from KitchenAid. Now, two months later, it has failed again. This time it is some sort of internal water leak which was undetected until it ruined about half my kitchen cabinets, the lower adjacent wall and several feet of living room wood floor. Fortunately I have both home insurance which will cover most of the house damage and an extended warranty on the refrigerator which will cover that repair but I am still out a substantial deductible which I intend to be reimbursed by KitchenAid. Further, under no circumstances would I recommend a KitchenAid appliance to anyone. This particular model is a POS and further, KitchenAid does not apparently care what happens to the appliance once it leaves their factory.

I bought a brand new KitchenAid refrigerator. Two months, the ice maker broke. Six months later, the ice maker broke again. It got fixed and broke 4 years later. The repairman said the refrigerator will cost $1,500 in repair. We bought it for $1,800. I called KitchenAid and they said it’s out of warranty and washed their hands. They expect it perfectly fine for their refrigerators to die after 5 years. That’s pathetic. I will never buy KitchenAid/Whirlpool again.

Our KitchenAid dishwasher broke down after eight months. They replaced the water pump, which took three weeks. Two months later it broke down again. They replace a circuit board and water pump again, but still did not work. They again replaced the third water pump with no luck. The technician thinks it may be a wiring harness so now we are still without a dishwasher and are waiting for that part. By now I am asking for a new dishwasher from KitchenAid but they insist that my warranty only covers parts replacement and will continue to replace parts until they deem it necessary to replace. Dealing with customer service has been a very unpleasant experience. I have vowed that I will never buy another KitchenAid or Whirlpool or Frigidaire appliances again. We are now looking at replacing the dishwasher at our own cost.

I have a built-in electric KitchenAid double ovens. My new home is three years old and almost since the beginning, we have had trouble with the upper oven which we use the most. The red gasket between the glass and the door curled up and the oven has leaked since almost day one. We have the model KEBK206SS00, serial #XW0509649. I love all of my KitchenAid products but feel that KitchenAid should take care of this problem no matter what as it has been ongoing since almost the beginning.

2006 Kitchenaid double sided door - model # kscs23inss: Freezer and fridge both sides are not cooling and after diagnostic found out motherboard - control panel is broken. They have a back order and unable to supply the part and offering only 15%. We as consumers invest our hard working money on major appliances from reputable companies like Whirlpool Canada and no after sale consumer protection to satisfy customer needs. The government needs to take action on these companies product defects in order to protect consumers.

This dishwasher was brought 9/24/24 and installed in November. We have replace the motherboard and the latch and the dishwasher still doesnt work. I thought KitchenAid was a good dishwasher and have heard KitchenAid over the years. This dishwasher is one of the top of the line. I will not ever buy another KitchenAid product and will not recommend this dishwasher or the brand to anyone.

I purchased a double door freezer bottom KitchenAid refrigerator on May 28, 2018. 7 months later I am waiting for the repairman for the second time. The entire unit has stopped working twice already. I have lost all perishables both times. KitchenAid refuses to replace this defective appliance. Today is the third day I have missed work waiting for a repairman. This unit cost me $2800.00. Do not buy a KitchenAid product. KitchenAid is no longer a name brand you can rely on.

I have never been more unhappy with products I have bought, we upgraded all our kitchen appliances about 8 years ago and decided to go with KitchenAid products (Refrigerator, Stove top range). We have had numerous issues with both products starting within 2 years of purchase. The stove valves were the first to go, and then failed again several times in the past 6 years. The refrigerator ice maker solenoid was the second item to fail. Recently the refrigerator seal system went, just a few months after the warranty expired. Today the stove ignition switch failed and the stove wont stop clicking. The seal system repair on the refrigerator was estimated at $1700. A new GE sells for 1000. Speaking of GE, I kept my GE refrigerator in the garage and now 23 years later it still works.

I own a KitchenAid dishwasher model # KUDI01ILBL6. We purchased it on Feb. 1, 2005. I had some trouble with it recently and took it apart. Not all the lights on the touch pad would light up and most of the time it would not start. I opened it up. Then I disconnected the ribbon coming from the touch pad that goes to the circuit board and cleaned it with Deoxit (contact cleaner). Put it back together and all worked fine for a while. Today I ran it and nothing would light up, plus theres water standing in the bottom of the tub. Yes there is power to the unit and the fuse on the circuit board is good. It will not do anything at all.

I have had 4 control panels replaced on my KitchenAid stove. When the 4th one went, they tried to convince me to replace it again but I refused. They then offered a deal to give me a discount on a new stove. To end the problem, I agreed and guess what? Two months and control panel problems. Their products are defective and the service reflects the products. Do not buy KitchenAid or Whirlpool! You will be sorry.

In December, 2013, I purchased a replacement dishwasher for my then 20 year old KitchenAid. Shortly after it was installed, we discovered that the handle was improperly attached and one end stuck out, catching on clothes and tearing them. KitchenAid informed me, That was just the way it was on some units. I found that unsatisfactory, so they sent a technician out who basically did nothing. I called the retailer, who replaced the unit completely with a new dishwasher within a couple of weeks.The new unit was installed in January, 2014. It came with a one year manufacturers warranty, and I purchased an extended warranty good through 2019. Since we are at our second home much of the time, and use this dishwasher twice weekly on average, we thought we would be safe with the new unit, which had a properly installed handle, by the way. No such luck. Shortly before Thanksgiving, 2015, while the unit was less than two years old, the top pull-out drawer fell down, landing on the dishes below. We removed the top drawer/pull out unit, and tried running it without the top drawer, but no luck.The unit would not operate without the top drawer. I called the warranty company, Bankers Insurance. They dont cover mechanical parts, I was told. So I called KitchenAid, and the wait was so long I was directed to their website, where I was instructed to enter my zip code to find a service technician. So I did, and the results? NO SERVICE in my area... impossible to believe, with over a million people in my greater metro area! Nonetheless, I contacted the retailer, who gave me the name of a service company. Their technician came out today, took one look, and said that the problem was a repetitive one, a defective part that KitchenAid was replacing with metal parts. No more plastic -- they had so many issues with this part that they were in most cases repairing the defective parts at no charge. That of course, was not my luck when I called KitchenAid. Nope, no replacement. We are not showing any problems with that model! Exact words.Not their problem! But they would be happy to direct my call to the parts department where I could order the parts, and pay for them, of course. I spent over a thousand dollars on this dishwasher, it gets light use, is less than two years old, and it wont run without a cheap plastic pull out part that will cost me well in excess of $200 to replace, because they only sell the entire mechanism. My biggest regret? I specified KitchenAid for my dishwasher in my second home. Trust me, they are not what they used to be, nor is their customer service department.

I purchased an all new KitchenAid appliances in 2006 and have had major problems with them. The microwave was a fire hazard because it would randomly start on its own with nothing in it. A service technician was out several times to repair it (three trips in all). Now, the electric range (Model: KESA907PSS02) is not working again! We had the electronic range control and the touch pad replaced within the first year. They were covered under warranty. The same problem occurred this month and KitchenAid (Shari) will do nothing to remedy the problem. The cost to repair the range will be well over $450.00 if we have a technician do the work. I spoke with Shari from KitchenAid and she was not the least bit supportive or apologetic. She kept saying that it was no longer under warranty and there was nothing she could do. They have very poor customer service given my ongoing appliance issues. She was well aware of my appliance issues but was not at all concerned or helpful in providing assistance. We paid more money for the KitchenAid appliances than what we could have spent on other brands because we thought that we were getting premium appliances (definitely not so). Paying more does not mean that they are better! I will never purchase another KitchenAid product and will share my experience with others. They have horrible customer service and poor overpriced products. Shame on them for taking advantage of consumers and not providing a product that stands the test of time. I have paid for this range twice due to the repair costs over the years and I cannot afford to do so especially in these economic times. KitchenAid needs to address consumer satisfaction and produce a better product that warrants the high price tag.

KitchenAid dishwasher model KUDS02FRSS2 - We bought this dishwasher from a local distributor to the trade for more than $1100 in September 2006 and now, in less than 6.5 years, the control panel has stopped working. I tried all the suggestions in the manual and that customer service recommended without results. We set up a service appointment with a KitchenAid certified repair firm with a ridiculous $150 appointment charge. The tech tried to run diagnostics on it with no apparent success and just came back with a, It looks like you need a new control panel! Of course, he tried to sell me a $300+ extended warranty, in case anything else goes wrong. For just $430, I could have my gently used (run less than once a week in its life) $1200 dishwasher back in use. This unit was installed with our kitchen remodel when we also bought KitchenAid cabinet-depth refrigerator, dual fuel range, microwave and dishwasher, $7500 in what we thought were premium appliances. Im pissed at the lack of customer service support and, based on what I read here, are significant quality issues with KitchenAid dishwashers and a company focused more on selling extended warranties. Im a very dissatisfied customer.

Was 13 months old, basket was always temperamental, shakeup. When repair person came he knew the runners had to be replaced. Said Kitchen Aid has a kit to order and he has seen the problem before. Asked him why we were not contacted for a recall and he said they only recall for bigger issues like electrical issues. Called Kitchen Aid. They were more concerned with the date of purchase than the DEFECT!!! Told them I had an extended warranty and they said they didnt know why the repair person would say those things... Told me to put a claim for damages to broken dishes through whomever I bought the extended warranty... Should have been a RECALL KITCHEN AID!!!! They sent me a claim form for damages... Lets see what comes next!!!!

Machine does not clean the dishes thoroughly. We do pre-cleaning of our dishes but at some point you should not have to scrub the dishes before placing them in the machine. If you have to do this much work you may as well handwash. This dishwasher is basically used to sanitize the dishes.

It is exactly only 2 wks. since we purchased a KitchenAid French door fridge. Last night clicking sounds were emitting from the fridge to which we could not find the source. This morning to our shock and horror all of the frozen food were thawing out, the refrigerator section did not feel as cold as it should be as well. Knowing we are under warranty we called KitchenAid to try and get service. However, their customer service is also horrible. Was put on hold listening to idiotic music for over 15 minutes with no one coming to answer the call. That is totally unacceptable.In the meantime, we read the internet information saying that clicking noises signify a faulty compressor. This is really astounding considering that the fridge is just a couple of weeks in our possession. We have never had any major appliance fail badly like this and so quickly too. To conclude, we are returning to that major big box store where we purchased this defective appliance from and will have it returned. And we will NOT purchase another KitchenAid product ever again, not even to replace this damaged, useless fridge! Also we do not recommend anyone to waste good money and precious time on considering purchasing any KitchenAid product. Ironically we were told by the delivery person that KitchenAid is a durable, high end brand. It definitely isnt!!

My dishwasher doesnt work properly, it stops in the middle of the process...One out of 5 times it works but the dishes still dirty...It is a piece of crap. Furthermore, I got a leaking 3 years old whirlpool fridge which is in fact from the same company! Do I have to tell more?

Purchased a KitchenAid dishwasher July, 2011 from ABT model# KUDS30IXBL (manufactured 2010). Beginning January, 2015 it would occasionally drain and shut down, mid wash cycle. I thought I had done something wrong. But it continued and finally did it every time it was used. The dishwasher is only used twice a week. On 4/18/2015 ABT serviced replacing the Electronic Control Panel (under warranty). Service call labor cost $164.00. On 4/8/16 while the dishwasher was in use, loud sounds like fireworks (identified as electrical arcing) came from the dishwasher and clouds of black smoke came from the top of the door, with strong burning plastic choking fumes. We turned the circuit breaker off, to prevent any further risk of damage to the kitchen or house.Called ABT for service and found out since the Electrical Control Panel had already been replaced once there would be a charge of $186.09 for a replacement of the Panel plus $164.00 for the service call/labor cost, plus charges for any other parts needed. We then called a local service company, that we know and trust. Their service call charge is $60.00 and they took the front door off and there was the burnt control panel and the wire harness. The service tech was astonished at the damage. His quote of $450.00 which included replacement of the wire harness and electronic control panel (which we were told the only electronic control panels available were refurbished).Im writing this so others can be aware of the fire hazard this dishwasher is. Very scary! If you have this model you may be better off getting rid of it. Fortunately, we never run our appliance while we are out of the house or while we are sleeping, but there may oQ2thers that do. I never had an appliance do this before and I have had a 4 houses over 47 years.

I am deeply dissatisfied with KitchenAids customer service, in particular with their Whirlpool Factory Certified Care. In June of 2011, I called KitchenAid customer service about a broken spring for my microwave oven door. They recommended a local certified KichenAid appliance repair shop. I spent $411.67 on replacing one broken spring. Just eight months later in 4/2012, the spring broke again and cracked the glass on the door in the process. This time, the KitchenAid customer care recommended their new company, Factory Certified Care. I was unhappy about the spring breaking again so soon from the previous repair. And I was guaranteed that their own KitchenAid technicians, who only deal with KitchenAid products, provide a stellar repair service.However, the repair took two long days, and the technicians used graphs, sketches to figure out how parts go together, without seeming to be the experts they promised to be. Nevertheless, after the replacement of many parts, I paid another $463.63. Only 53 days later, two screws came falling out, unhinging the door. What kind of poorly made parts, workmanship and quality of service renders screws falling out some short weeks after a service call? I called their customer service immediately relating this problem and found their representatives completely frustrating and unhelpful. I asked to speak to the supervisor twice, and they were equally unpleasant. They knew only to recite their 30-day labor guarantee policy. Even if the part (screws/ brackets that was replaced) was under warranty, I am looking at spending at least another $100 just to have someone put back two screws. Furthermore, given my experience, what faith do I have that the screws they put back or other parts that they replaced/assembled recently wont be falling apart again just outside of the 30 days, rendering me to pay another sum for service call? I asked the supervisor why anyone in my situation would ever use their service again or purchase their products. They did not seem to care one way or another. There is absolutely no business that will thrive or sustain without reliability and a positive reputation. I spent two frustrating hours speaking with their customer service representatives to find myself at a dead end. I wrote to their customer service department to share this excruciating experience and never received a reply.

New refrigerator purchased on 5.22.2017. Barely 2 months old, but has been missing parts from day 1. A totally defective product not cooling, leaking water on new flooring, can’t get help from Sears or Kitchenaid. Battle weary over this whole process... Will never buy another appliance from Sears or Kitchenaid. 4 ** service calls from diff companies, no one can fix, cannot get it exchanged and keep getting bounced back to different departments! Beyond frustrated, so discouraged about ever buying from companies that I thought were reputable. BUYER BEWARE!!!!!! Model # K71800939. I cannot begin to describe the stress this has caused! What happened to standing behind your product? I have literally spent hours on the phone dealing with this problem! I have gone back to Sears, no one wants to take care of this lemon!! ****** BUYER BEWARE **********

Just have to add my .02 here too. I used to have KitchenAid everything in my kitchen. Our house came with KA appliances, except for the range, when it was built back in 1987. All the appliances lasted, without issue, until we had a remodel done in 2005. We got a new Dishwasher, Range, and Fridge. The fridge was a nearly 2000 dollars French door style fridge. The range was a slide-in gas/convection oven. It cost roughly $1800. The DW was about $800. The Dishwasher was a Bosch. The Fridge and Range were both KitchenAid. Of the three, only the Bosch is still going. Two years ago, the fridge compressor went out suddenly, and it would have cost 600 dollars to replace it. We opted to buy a new fridge for about $1600 - we went with a Samsung. Never did like the KitchenAid fridge. On the other hand, the KitchenAid range was actually a good piece of equipment. I liked it very much... That is, until I used the self-destruct feature, oops, I mean self-cleaning feature. Yes, we had never used the self-cleaning feature of the KA range until about a week ago. We usually cleaned it regularly by hand, as the messes were small.We decided to use the self-clean feature, for the first time, and guess what? It shut down in the middle of the cleaning. The door was locked, and the control panel was not responsive. I got online and found this was a very common occurrence for KA ranges, even ones that were nearly brand new, my range included, as we very rarely used the oven, we almost exclusively used it for the cooktop.So, thinking that this wasnt a wear-and-tear issue, and that the self-clean feature caused the failure, I thought Kitchenaid/Whirlpool would be more than willing to give me some assistance with this. Ha ha, silly me. After nearly an hour on hold, the first rep told me to reset the breaker to the range and wait for awhile to see if that fixed the problem. I reluctantly agreed, and, of course, it didnt fix anything. I called back and this time they told me they would have to set up a service call and it would cost me. Now, again, silly me thinking since the poor design/defect of the stove caused it to fail, I thought they would be gracious to give me a one-time call, or at least send a free part or something. However, no, they didnt care at all and basically told me to get lost and they wouldnt take responsibility for the defect, or stand behind their product.So, after two crummy experiences with KA, and over an hour dealing with customer NO service, I have decided to replace the range with a Bosch, yes, the same company that made my DW that is still going like a champ. I will never, ever, purchase a KA or Whirlpool product again. I hope anyone who reads this will decide to be thoughtful about your money you spend, and if do purchase KA/WP, dont expect any kind of customer service, or a company that stands behind their products.

I purchased a stainless steel KitchenAid dishwasher from Lowes a few years ago to replace my 14-year-old perfect Whirlpool. The KitchenAid worked well for awhile, but suddenly the entire inside tub had a film on it, and now every glass, every utensil, every plate, etc., has a white film all over. I have tried everything - changing detergents, washing every dish thoroughly before loading into dishwasher, etc. Nothing has worked. I cant even clean the film off once it is on. After reading the reviews on this site, I feel like calling KitchenAid will only frustrate and upset me. This dishwasher was expensive and it is a huge disappointment. I would advise anyone to look at other brands first.

I purchased three appliances from KitchenAid - a dishwasher, gas range and a microwave. The microwave died and I had to buy another brand. The dishwasher had to have the panel replaced within a few months of use (fortunately under warranty then). The gas range KAID KSGA906PSS00 has had nothing but problems. The “Gas probe on” message problem is perennial even though I never use it. I have to reset the fuse switch off and mimic the probe as if I was cooking.The control panel died last year and I had to pay $303.45 to get it changed. Now a few months later, the oven does not shut off; I get the Cooking complete message which refuses to go away and I have to reset the fuse switch. Perennial problems - paid a hefty amount on this set of KitchenAid junk. Wish I had chosen another brand.

18-month-old refrigerator. Size is huge. Too deep, things get lost in it. A refrigerator should only be about 25 inches deep the depth of a kitchen coauthor. The inside is poorly organized. The door and bins are the only good organization component. Unused space as too many high places. Ice maker the other day pumped water into the freezer area and leaked out onto the floor. Only one temperature control for both freezer and refrigerator. Recently now it is freezing the milk and other items. Yet freezer is not as cold as it should be. Would not buy a KitchenAid again.

Kitchen Aid Fridge model KF1S29BBMS00 (French Door w/ lower drawer freezer) - We bought our fridge in late June of 2013. Its now Early September and weve been without a properly functioning appliance for more than 2 weeks. Looking through the reviews, the prospect is daunting of waiting months to get this resolved.Same issue as many. After a call to Kitchen Aid, a technician came to evaluate the issue and determined that it was an evaporator fan malfunction. It took 5 days to get the new part. A new technician/refrigeration expert came to install the new (and faulty) fan (The freezer door, which was functioning fine up to this point, was somehow damaged by him so that now it makes a noise when I open it). He said to give the fan 24 hours to cool the machine. A day later it was no better than it was before, with the temperature hovering around 60 degrees. A new technician was sent out the next day. He determined, after taking the refrigerator apart that the new evaporator fan was faulty. He defrosted the evaporator with a heat gun and talked to Rick at the KitchenAid tech line (On an aside, the drawer display doesnt work at all, a whole different issue). Now were waiting a week to get a new fan and no guarantee that this fan will work. We are very frustrated.

Ive had my double oven for about 18 months. Ive had repairmen out twice, once under warranty, and once not. Now I have a new problem. I tried to clean the oven and it says feature not available. I unplugged it and tried it again. This time the process started, but about a minute into the clean, it stopped and said feature not available. This is maddening. I bought a KitchenAid refrigerator at the same time and that had to be repaired about 3 months ago, again out of warranty. These will be my last KitchenAid products.

I bought the Kitchenaid KDTE404 (architect series) dishwasher for $900 and had it installed by company who sold it to me. The dishwasher bottom rack was broken, but installer/company repaired it within a week. The rack system is crap. Has plastic inserts with ball bearing. Inserts get hard, breakoff and ball bearing fall out. After 30 months the top rack fell off due the roller assembly breaking. Bottom rack has same issue. Cost for replacement of upper and lower assemblies parts alone were over $350 with discount. Dishwasher must be completely un-installed to replace assemblies. Dishes come clean, its very quite, but if the racks fall out/down while loading, its not really a good product. I can break my own dishes thank you very much. Next repair gets it booted to the side walk.

This model KUDC2OFVSSO - has been terrible since day one. The only way it gets dishes cleaned, is by washing the dishes prior to putting them into the dishwasher. It functions basically as a sterilizer, not a dishwasher. I would NOT recommend getting a KitchenAid! Im not sure where to go from here, but I wont ever buy another one, as I dont have $500+ to throw away.

We have a KitchenAid KHMC1857WSS--0. We purchased it on 1-29-10; it was delivered on 2-14-10. It first quit working last 12-29-10. I was using the Convect Roast, auto mode, pizza, when it went out very near the end of the cook time; about 15 minutes into the cycle, it blew the fuse. We called and they scheduled service for 1-3-11. They replaced the fuse and said it worked. On 1-18-11, it broke down again in the same mode. Service was scheduled for 1-20-11. They replaced the fuse and some other part, and they offered to extend the service warranty for one year. Good thing, cause it broke again and was serviced on 2-3-11. I asked for a replacement microwave; they dont want to do it, saying that it is more than a year old and is not covered. It broke again and was serviced on 3-7-11. After much complaining, they agree to offer us a microwave replacement for $300. The new microwave was installed on 3-30-11. For some reason, I thought this would fix our problem. But we have the exact same problem on our new microwave. It was first serviced on 10-5-11. They came back on the 13th to put in the new parts, and the service man declared it fixed. I ask that he run it in the pizza mode before he leaves. Guess what, it blows the fuse again. He called it in, and they want to put in another new part.I am fed up. I want a microwave that works. I paid about $1000 for a new one and then paid $300 for a replacement, and I still have junk. The only offer from KA is to continue to service it. I want my money back for the replacement and a microwave that works for more than a month without breaking. KitchenAid will not stand behind their product and has done nothing but steal money from me.

I have a double oven, KA, and the glass is very dirty inside the glass windows. There is no way to get in between to clean it. I called the company, and was told, that if I want my oven clean, I should call a serviceman to take my oven apart - My cost!!!! How can anybody make an oven that cannot be cleaned? How can you sell an oven that needs to be cleaned by a serviceman every time?

We purchased a Kitchenaid refrigerator 29 CF model KFIS29bbms (french doors upper/ freezer below) for $2500 exactly 1 year and 2 days ago. The ice maker began to operate sporadically 3-4 days ago. Then 2 days ago the freezer quit (although we didnt realize it till last night). Today, we called Kitchenaid - they said warranty ran out two days ago!! They said too bad you are out of warranty! After getting a supervisor on the phone the best we could get was Kitchenaid would pay for parts but we are stuck paying for service call and labor. They said a service man would be out in 3 days.So in the meantime we have moved all of our food to our 13 year old General Electric beer fridge in the garage. The GE still works fine, we paid about $800 for it new back then - so it now has to carry the load for our $2500 Kitchenaid piece of junk. I wish I had read these reviews before making this purchase as it appears many other people are having the problems as us.

We purchased a new refrigerator 2 weeks ago. The first one that was delivered was defective and after sending out a repair crew that could not fix it, it was replaced with a second defective refrigerator. After spending hours on the phone, KitchenAid sent out a repair company that stated the entire compressor and coils needed to be replaced and compared it to a new car needing a brand new engine and suggested having KitchenAid deliver us a new refrigerator. We requested that KitchenAid either deliver a brand new working refrigerator or pick up the defective one and refund us our money so we can buy another refrigerator elsewhere. KitchenAid refused and told us they just cant help us even though the refrigerator never worked from day 1 and is under warranty for 30 days. We spent a lot of money for a brand new refrigerator and do not want a rebuilt model when we paid for a new one. We have been without a refrigerator for 2 weeks now, have spent numerous hours taking off from work waiting for delivery and repair people and KitchenAid is not willing to assist us or even offered us any kind of concessions to make this situation right. We are extremely disappointed with this company, their customer service and how they conduct their business.

Bought my KitchenAid dishwasher just over two years ago. Last week ago the top rack crashed down into the bottom rack. They were both full of dishes, lots of broken glass. Long story short, glass bits ended up in the motor costing me nearly 400 dollars to replace. The good news is that after I told the phone rep that I had owned only KitchenAid dishwashers for nearly 30 years and was disappointed in how this one had failed, she got them to mail me a set of adjusters for free. If only she had gotten an authorization for the repairman to install a set, he could have taken care of the problem while he was here. I am still waiting for the adjusters to arrive in the mail, then I have to install them. Whirlpool should just admit they screwed up and take care of this problem.

We purchased this dishwasher in December 2013. We immediately noticed that the dishes on the top rack and in the utensil tray were coming out dirty, in some cases dirtier than when they went in. In particular, the coffee cups had a baked on residue of detritus that meant we needed to wash them by hand after soaking for a while. We contacted the vendor, Corbeil Electric, who referred us to Whirlpool to get the dishwasher repaired. We had a repair done in January 2014, which did not fix the problem although it was better. We had another repair done in about March, and we waited for a new piece for more than a month. The problem recurred in the summer, and we had it repaired again (same piece replaced) in September. 1 week later, the same problem is still happening.If someone had mentioned in the reviews that the dishwasher did not get the dishes clean, we would not have purchased it. The service from Whirlpool is appallingly bad, with wait times up to 30 minutes to get through to the service line and they apologize profusely each time but say they cannot do anything about our dud dishwasher. The dishwasher is very quiet, but the dishes are dirty when they come out.

You would think that you spend more money on a trusted brand that it would last for more than 5 years. Its only been used a couple times per week for my wife and me. Called three repair service companies who all told me that the issue is most likely a faulty circuit board which cost about half the price of a complete new dishwasher. Please be assured that I will never buy another appliance from KitchenAid in my lifetime. Hopefully my experience proves beneficial to you!

We purchased 3 refrigerators for a business environment from Best Buy for Business and had immediate issues with the temperature. Units would get so cold as to freeze milk! Ruining employee and catering meals etc. Best Buy would not accept a return or replace the units and deferred to the manufacturer for a solution. KitchenAid has been less than helpful. Service techs cannot solve the problem and the company wont stand behind their products.

We purchased a refrigerator, stove and microwave in 2011 from Spencers in Az. The stove oven door and drawer are not lined up properly. Oven door is 1/4 inch off with other side. The misaligned door is 1/3 inch off with the misaligned drawer. It looks like a half inch when looking at it. KitchenAid said it was within company standards and Spencers said if they took everything back people complained about, they would have a warehouse full. We will never do business with Spencers or KitchenAid again.

Please let me preface my following KitchenAid experiences with stating... I am well educated with university degrees in science and mechanical disciplines. Further, I completely understand that machines can be complex and occasionally need maintenance/repairs. I do not consider myself a complainer or online-junkie. However, KitchenAid warrants my outcry and warning to other consumers.December 2015 we replaced every major appliance in our kitchen with top-of-the-line KitchenAid appliances. A bad $9000 decision! Within 9 months the French Door refrigerator had two major repairs including a complete tear-down of the unit to replace the compressor. Since then it has been running more loud! The dealer (Anthonys TV and Appliance in Midwest City, Oklahoma) would not authorize replacing the defective unit despite an expensive extended warranty that was purchased during original acquisition. At least, on the refrigerator, we had the extended warranty or the compressor replacement would have cost huge dollars.Within 6 months the expensive built-in oven had to be re-calibrated because the temperature was so far off. It takes FOREVER for the unit to pre-heat. The screen readout on the unit shows the pre-heat is on, Low, and customer service states there is not a correction. This is a known issue on forums!Currently the dishwasher is awaiting pump motor replacement and has already had (a) the water valves replaced and (b) the expensive upper rack assembly replaced because it literally fell apart from becoming too brittle in the plastic sliding mechanism (another known problem on forums). Three (3) expensive repairs (out of warranty) on a dishwasher in 24 months? Bad! The $900 microwave has a mind of its own and often starts running again after a cycle is complete. And, sometimes when we close the microwave door, the unit starts running by itself necessitating the opening and closing of the door 2-3 times until the unit remains off. Bad!In summary... we purchased KitchenAid over Korean brands Samsung and LG in part to support the Made in USA label. Also, prior to purchase I contacted three appliance repair companies in the Oklahoma City area to ask their advice on brands that had good reputations for reliability and availability of parts. All three of the appliance repair companies recommended KitchenAid because Samsung and LG were reputed as having poor parts availability and did not offer training to techs as well as KitchenAid/Whirlpool Corp. does. Well, the Korean companies may have supply-side problems but... KitchenAid has very poor quality problems!To date we have had six (6) service calls and spent $100s to repair a suite of top-of-the-line KitchenAid appliances within 24 months of acquisition. That is unacceptable and I do not recommend KitchenAid to anyone. Avoid KitchenAid appliances. KitchenAid appliance have very poor reliability record. KitchenAid appliances are expensive to repair. KitchenAid appliances break down often. KitchenAid appliances are overpriced. KitchenAid appliance dealer (Anthonys TV and Appliance in Midwest City, Oklahoma) will not authorize replacement of lemon units and instead choose to force expensive warranty repairs onto customers, resulting in big cash flow to dealer from Whirlpool Corp. The dealer makes money and the customer must live with appliances which have lost factory integrity. DO NOT BUY KITCHENAID APPLIANCES.

Garbage refrigerators, stick to that mixer. $3200 junk. Had it for three years now and have spent thousands between fixing this worthless piece of garbage and throwing out spoiled food. KitchenAid just finds different ways of avoiding backing their product. I tell everyone when I get the opportunity to avoid Kitchenaid fridges. Mostly because they dont honor their warranty, which was in the neighborhood of $700 as well.

My built-in side-by-side stopped cooling almost a MONTH ago. I did call a highly rated Yelp repair company but they were honest and said that since it was still under limited warranty I should work directly with KitchenAid. Let me keep it short... Its ugly. KitchenAid is deliberately slowing down service and forcing me to work with someone who has terrible Yelp ratings. In fact I have spent $1,000 with this company and even though he claims to be able to diagnose the issues - KitchenAid tech backs him up - as of today my unit is having the same exact issue. We have replaced a heating coil that required 6 hours of labor (KitchenAid confirmed) and a compressor.I called another service company who indicated it is a simple problem that can be fixed easily. When I called KitchenAid and explained this, the customer service guy actually fought with me...refused to speak to me any further unless I gave him the phone number and name of the other company. They were so concerned that one of their authorized repair companies was questioned that they tried to intimidate me into thinking I was going to lose support. Bottom line - I asked for a supervisor and she was understanding. I begged her to send different service company but she refused.As I write this, my $12,000 refrigerator/freezer is not working, despite KitchenAid forcing me to spend $1,000 with their service person. It also still sounds like the engine from a small commercial plane, even though prior to that it was so silent. And no refrigeration still. And guess what? My service repair person will not call me back. KitchenAid is clearly trying to stall until warranty runs out. I will never buy another one of their products. To top it off, it is one of the worst customer service experiences I have ever had.

Purchased one of the expensive Refrigerators thinking it’ll give me the comfort of using it for a while. Four years into use, it has stopped cooling, 2 technicians (including KitchenAid) employee confirms the Seal System is broken hence not cooling! He ordered the part, but said it’ll take 2 wks because it’s still under Warranty (10yrs). When you call the customer service department, hold time is 1hr, and you would get agents that are unable to provide any meaningful assistance or help to resolve your issue. Long story short, I checked today to see the status of the part, and was told it’s on backorder and not sure when it’ll be received or sent out!! I have been without a refrigerator this long!! Bottom line, buy at your own peril!!!

We bought the KitchenAid refrigerator in 2013. It was on clearance at Lowes. Now I know why it was a great deal, because they have problems with them. As I read the reviews from other consumers, we have the same exact problem with the freezer. It leaks water and freezes on the tray after 1 year. We have to break up the ice and empty it out every two weeks. The ice maker quit making ice after three years and now I just shut off the ice maker. My husband bought me a KitchenAid mixer for Christmas 2015 and after a year of sitting on the counter I decided to use it. It literally Sucks. I have had my Sunbeam Mixer for over 15 years, Im still happy to use it. I will never buy KitchenAid, Whirlpool, Amana Product again.

NEVER purchase this refrigerator (KSC24C8EYY02). We have had this refrigerator for 4 years (Paid 1500.00 for it) and it is completely freezing over. Repairman told us that there is no sense in attempting to repair this machine; that he sees this same exact issue with this same exact refrigerator and he has never been able to repair one. THIS IS A LEMON. KitchenAid just says Oh, well.

The washer does not clean dishes and leaves heavy film on dishes. It cuts on and off several times before washing. I had servicemen out, but they blamed it on our water. However, the last KitchenAid cleaned dishes great. I asked for a new dishwasher, but was refused during the first 30 days. Purchased on 7-19-11, Queen City, Monroe, NC. Please help me.

2 yrs old french door bottom mount fridge model KFIS29PBMSOO, freezer stop working. Too many problems with this high tech fridge. A service rep. fixed the board/water/noise in the summer. Ice maker working intermittently.

My dishwasher is old and it is still working well. I especially love the quietness of it. Of all my products, this has held up the longest and works the best. I can put it on at night and never hear it.

This is Kitchenaid model KEBC247VSS02. The problem is common among ALL kitchenaid wall ovens. When using the self-cleaning mode, the oven apparently overheats resulting in a thermal fuse to blow. The oven shuts down completely, the door is locked and the oven cannot be used. Thanks to Youtube, the repair is relatively simple, although the entire double oven must be removed from the wall to replace the fuse. Appliance repair is a minimum of $200- 250. EVERY time the self-clean is used, the fuse blows. Therefore, self-clean CAN NOT be used. Terrible design and useless self-cleaning.

I purchased a KitchenAid dishwasher (model KUDS530IXBL4) for $730 in 2011. By June of 2014, it had to be repaired 3 times and the 4th time the machine wouldnt start, I decided not to fix it anymore. The control panel was faulty and the 3rd time it broke, KitchenAid paid for the replacement control panel but not the labor. When it broke again just 5 months after it was replaced, I decided not to fix it again and buy a new dishwasher (Bosch) and write this letter. The salesman claims that Kitchen Aid knew the control panel was faulty but didnt change it.

I have a french door refrigerator (Model KBFS22ECMS00 purchase date 1/27/15) and gas range (Model KGRS202BSS-1 purchase date 1/19/15) that have issues. I called 2 weeks before Thanksgiving about the freezer not maintaining temperature (set at -6 degrees, maintaining 6-15 degrees) at time of call. Several days BEFORE Thanksgiving, the refrigerator started doing the same thing (set as low as possible, maintaining 45+ degrees). On the day of Thanksgiving, my oven refused to maintain set temperature. It would get to temperature then the igniter failed to ignite the gas and maintain the set temperature. No smell of gas in the house.November 30 when service techs arrived, it was discovered my condenser leaked all the oil out and the compressor had locked up. They had to order parts. Had a service date of 12/16 to repair the refrigerator and troubleshoot the issue with the oven. Was called the day before by Video Tech Services (the servicing company) to cancel my service appointment because one of the refrigerator parts was on backorder. Called KitchenAid/Whirlpool early last week and lo and behold, THEY had the part that was on backorder so I have no idea where the service company is getting their parts from. Parts were sent to the service company 2 day shipping so they SHOULD have received it last Friday (12/18)... At the latest.I called KitchenAid/Whirlpool again on the Tuesday (12/22) since I had not received a scheduling call from the service company. Interestingly enough, the servicing company received the backordered part on SATURDAY (12/19) but had since FAILED to call for a service appointment. Now mind you, this is going into a SECOND MAJOR HOLIDAY without appliances. The service company finally called 30-45 minutes AFTER my call to the manufacturer. I am now scheduled for a repair on January 15 because I refused to take another day off from work (11/30) to accommodate them. I had taken the day off on 12/16 as well. Both appliances 10 months old (actually the refrigerator was 9 months old (delivery date of 2/22)) before failing and 60+ days before repair? Through two MAJOR holidays???

I have a house in New Jersey that was affected by Sandy. When installing the new kitchen I decided to buy KitchenAid appliances since I had them in my house in Florida and loved them. WHAT A MISTAKE!! I have had the range serviced 4 times now for the same problem (oven not lighting). It was recommended by the store where I bought the range that I should call Whirlpool and request a replacement. The answer I got from Whirlpool was that the warranty does not cover replacement only repairs. So keep in mind when buying KitchenAid that if you get a lemon like I did, you are going to be stuck with it and just keep getting service until your warranty expires. Also, once you get into the extended warranty period (if you still own it by then), you may have more issues. I havent reached that point yet and dont think I will. I think by then I will have replaced this range with a GE.

This is a combination microwave and range exhaust fan. The microwave started suddenly and spontaneously. The cancel button would not shut it off. I have unplugged the microwave and will contact KitchenAid for repairs. I will also file a complaint with the government product safety commission. I am convinced this product is a serious fire hazard and its only a question of time before someone is seriously injured or killed.

We purchased a Kitchen Aid Refrigerator (Model KRFF507ESS, 27 cu. ft, French door with ice/water machine) and in the 4 years weve had it, weve spent almost 50% of the purchase price (close to $1300) on repairs. This model has a documented problem with the frozen fresh food evaporator - Google the issue and youll find numerous customer complaints about this very issue. Most recently, the ice maker stopped working and we were told itd be an additional $455 of repair. The authorized service repairman in our area (whom weve gotten to know due to the ongoing repair issues) even commented during this most recent visit that the KitchenAid models hes serviced last, on average, 8 years. When I explained the situation to KitchenAid Customer Service this afternoon, they offered to schedule a non-warranty service for me (i.e., something I could literally do by picking up the phone myself). After being transferred to a KitchenAid supervisor, I was then told that theyd offer me a 40% discount off a brand new product. After spending almost $1300 on a $2600 refrigerator! AS IF. We will never purchase KitchenAid again. We thought we were purchasing a quality product and its been nothing but a lemon, requiring costly repair after costly repair. We take impeccable care of all appliances/products, which is what made this situation all the more frustrating. Folks, be sure you purchase those extended warranties! You will need them with your KitchenAid refrigerator!!!!

I am a semi retired senior that saved to purchase my last (what I thought at the time) kitchen range. I have owned KitchenAid ranges in the past and have been very pleased. There were two reasons I purchased this particular brand, it doesnt make any fan noises and for the self cleaning system. To my delight the stove is very quiet and allows an option to turn off all the normal beeping noises and the elements work well. That being said I have never been so disappointed with an oven cleaning system, it DOES NOT WORK AT ALL and yet the company continues to produce this system misleading the public. To me this is a criminal offense except I have no way to make them accountable. I am so disappointed with KitchenAid that they would associate themselves with such an inferior product. It is crucial for me to have a self clean oven and as one of thousands I am now stuck with a product I have come to hate in my kitchen. I am an avid cook and now find there are many products I am unwilling to cook as I have no way to clean my oven. I made wonderful Yorkshire puddings the other night and my husband spent two hours trying to clean the oven but the interior is so shoddy (not really a porcelain coating just some cheap material that cant withstand a proper cleaning and wont come clean with water being heated to 200F doesnt matter how many times you try). The first time after I used the self clean (I have only had the stove for 4 months and cleaned it 5 times) I sat down and cried, having spent so much money and having so much disappointment was a bit overwhelming. I called the place I bought it, they are really great, said the only thing they could do was to sell me a different stove at cost. I appreciated that but I now dont have the funds to do this or I would just to get rid of my stove. I have an extended warranty but this is not considered a warranty issue. I really have trouble with KitchenAid not standing behind their product but more so with a problem they know exists but keep producing, and as consumers we seem powerless to enforce change. As a side note, the oven wasnt hot enough and it does have an option to calibrate the temp. but even so because the oven is not well insulated or made of quality porcelain. During the cooking the temp. can drop as much as 50 degrees before it heats up again which can really affect the cooking process. So all around in general not very happy.