We installed our KitchenAid Refrigerator model #KFXS25RYBLO in February 2015. Within 6 months the ice maker stopped making ice. The repairman told us it needed to be replaced and that he has had to replace EVERY KitchenAid ice maker from that model. Next 1 year later the hose froze up and had to be replaced. The repairman explained that it was a new and improved hose that once again KitchenAid replaced. Then 1 year later the bottom freezer froze up. Once again another repair. Then today March 2018 the ice machine is AGAIN not making ice and after troubleshooting the repairman now says we need a new ice maker. This is the WORST refrigerator that we have had in our 41 year marriage!

Kitchenaid dishwasher model kude201xwh6 - Oh how I wish that I had searched your website for reviews prior to purchase! My situation sounds much the same as other reviews. The top rack rollers are simply defective. We have replaced ours through service calls and self repair no less than 5 times in the past 4 years. Finally on the last repair the technician completely replaced the roller and rack arms because the factory had recalled the parts. Yet, I wasnt notified of this by the company. My dishwasher had to break down first before the problem was addressed. To me this smacks of covert activity and doesnt promote my loyalty to the company. Additionally our motherboard has been replaced twice... The first replacement was defective. And today Im doing dishes by hand as the control panel is unresponsive again. We purchased the extended warranty - thank goodness, but again using a warranty on what will now be the 8th time a service tech comes to our home is ridiculous!! Worse yet when we talked to the service department, they have only documented three service calls! Whats that about?? In hindsight, I remember there was paperwork to sign on some calls and not on others. So, I cant prove or verify the number of visits through a paper trail. I would suggest always documenting whenever you call regarding your appliance or have a technician enter your home. Writing the dates, times, and contact person on the appliance manual would be an excellent place to store that information. With each service call the response time is getting shorter. Of that I am very thankful, but shame on any company that would have even three warranty service calls on a product! Buying an appliance shouldnt be a gamble; it should be a wise investment. We were thinking that perhaps the dishwasher was just a lemon. An oddity that the company would gladly replace. It does happen that for an unknown reason one will just be bad. Unfortunately, as I read these reviews, I dont see much hope of the situation being rectified to our satisfaction. I will pursue a request for replacement and hope the company will honor my consumer request. It appears their dishwasher line leaves much to be desired. Other review sites indicate that the KitchenAid dishwasher is better passed over for a more reliable brand. It is unfortunate as the dishwasher meets my expectations when it is operational. However, I will report any satisfactory outcomes I encounter through my attempts at recourse.

We had remodeled our kitchen and bought all the appliances through hhgregg (which is another story). We bought the KitchenAid Architect Series II and have had an issue with the oven making clicking and whooshing noises every 55 seconds. It is the sound of the pilot light igniting in the oven. I have never heard this noise before with my old oven or anyone else for that matter. When we have the oven on, the noise is so loud and annoying! I put in a complaint to KitchenAid, but they told me that that was a normal sound. They sent a repairman out and he also said that that was a normal sound! Who has ever heard a loud ignition in their oven every 55 seconds? The customer service is horrible and the product stinks! Ill never buy from them again. Ill pay more next time and get the Jenny Air appliances. I had them for 18 years and never had a problem! How disappointing! We are stuck with a shabby appliance! Shame on KitchenAid/Whirlpool. Normal? Who are they kidding?

After 7 years, my built-in fridge started beeping and control panel flashing: I need a new circuit board. Would be fine except they dont make it anymore!!! For such an expensive fridge to not have parts is ridiculous. Do not buy this fridge. I am now having the part repaired and have NO fridge. Talk about archaic.

At 9 months needed ice maker replaced. Now at just over a year it bangs like someone is hitting the pipes with a hammer. Kitchen aid repair cant find the reason so kitchen aid says, The fridge works so sorry about your luck. Would expect better for a 4000 dollar fridge. Dont buy.

I bought a stainless steel KitchenAid dishwasher 3 years ago and have had nothing but trouble. It has been repaired 4 times for the door popping open during a dishwashing cycle. Now the insulation has fallen out of the door and leaks a constant stream of water on the floor. The repair has been scheduled for a week from when I reported it. Nice sense of urgency and customer centric company. I wouldn’t buy a kitchenaid appliance.

The Kitchenaid French Door refrigerator (KFIS25XVMS8) has an ice dispenser that is poorly designed. When you remove your glass from the dispenser, the dispenser continues to eject ice, all over the hardwood floor. This has occurred since the refrigerator was purchased six months ago. The repairman sent by Kitchenaid said that this was normal operation and could not be fixed. Kitchenaids customer service said the same thing. This is a terrible design and makes the ice dispenser unusable. The refrigerator is otherwise OK.

I bought this range during a kitchen remodel some months ago. While it is a good-looking range, it is dangerously easy to turn the knobs on without noticing. If you lean against the knobs, Id even say brush up against them, they turn on with no flame, and you end up with gas escaping until somebody smells it. My spouse has no sense of smell, so its usually me that notices. Id say this happens weekly at least. (You also have to be very careful not to lean on the control panel on the top of the stove, as that will turn on the ovens.) Overall, as I said, a nice looking range but this is a design flaw that so far KitchenAid have refused to acknowledge. When I contacted them about it, they told me I could buy bushings to prevent this happening - so why do they sell bushings if they dont think its a problem? Very disappointed.

I purchased my $650.00 dishwasher on 08/06/11. I just finished making an appointment for service for the fifth time. Each service is for the same blown internal fuse. If the fuse keeps blowing, there must be a reason; although the service tech assured me that the unit is in perfect working order. I guess that the fuse blows for no reason, but there must be a reason! Im sending a copy of this to my insurance company in case your dishwasher sets my house on fire.

Bought a great looking KitchenAid oven last year, but it has an unusual malfunction of blowing hot air from the oven into the kitchen for extended periods of time while the oven is on, and most annoyingly, after the oven is turned off. It heats up the kitchen so much it is uncomfortable to be in there while cooking anything in the oven.Just now, we turned off the oven more than an hour ago, and incredibly, the fan in the oven suddenly turned on and for about five minute spewed more hot air into our kitchen. This is a major malfunction. Previously contacted KitchenAid, but the phone operator could not help and thought this was normal. This cannot possibly be normal. It probably heats up the kitchen by 10 to 15 degrees, which is a killer. DO NOT BUY THIS STOVE/OVEN.

I purchased a new KitchenAid model KUDL15FXSS5 for a house I moved into in January of this year. It was professionally installed and seemed to be operating properly when I ran it with normal load of dishes. The dishes did not come clean. There was food still on the plates and silverware. Soap was still draining from the detergent tray. I was perplexed. To give some background, I had been living across the street from my new location for 2 years in a house with the same water supply (main), using a 10-year-old dishwasher, using the same Cascade liquid detergent (recommended brand), getting great results. The only new variable is the dishwasher. I tried again using the ProWash cycle, same results.I added the recommended rinse aid, same results. I took out the dishes and washed them by hand. I then tried the dishwasher again with another load of dishes, still not clean. I ran the sink water until it was hot then tried again, still no improvement. I went online to the KitchenAid site and submitted a detailed problem report but never received a response. I finally called KitchenAid, went through all the call center questions and set up a service call. The technician spent about 30 minutes running through diagnostics only to tell me that everything checked out. He suggested the problem could be hard water or my detergent. When explained that Ive been living in the neighborhood for two years, his comment was, Well, they dont make them like they used to.I asked about the heater since it seemed to me that the water never got very hot. He indicated that energy star compliance has reduced the heater output to the point that it may impact cleaning performance. Long story short, Ive used KitchenAid products for 40 years. They were a good brand. Current product performance is not acceptable. The company does not seem to care. I guess Ill go to Goodwill and try to find a good used one.

Just remodeled our kitchen and chose a KitchenAid group of stainless steel built--in appliances. The microwave can also be a convection oven and is wide, tall and very user friendly. Installed above the oven, it is attractive and efficient and we are totally pleased with our appliance choices.

When we were in the market for a dishwasher, we mistakingly took the word of an employee of a big box appliance store on the suggestion of the best mid-range dishwasher. Big Mistake. We literally wash our dishes before putting them in the dishwasher and then we have to scrub some of them after they are washed in the dishwasher. I think we mainly use it for glassware...it is not capable of cleaning anything beyond glasses that have held mainly just water. This is, without a doubt, the worst appliance I have had the misfortune to own. Cannot wait for it to totally die so I can replace it.

Whirlpool/KitchenAid is a terrible company that makes terrible products. Our built-in refrigerator was one month out of warranty when the evaporator stopped working properly. Cool, no problem, well just order a new one and get it fixed. That was last October 2016. Flash forward to March 2017, they sent the incorrect part 3 times. Now they say they dont make the part anymore. Their solution?? Buy a new $8000 fridge from them... Oh, but well give you a small discount. What a joke. PLEASE, please do not support or buy anything from KitchenAid. They will turn their back on you when their terrible products inevitably break.

Our KitchenAid Microwave #KHMS155LSS-4 (manufactured May 2006) has been beeping randomly and flashing the Lock key or F2. Nothing short of disconnecting will stop the beeping. Even after disconnecting the unit, I will power it back up & the Lock key or F2 will appear again & the microwave will not work at all. The beeping will continue for minutes on end. This product is dangerous and after having read the same complaints on Consumer Affairs website, its a major wonder why it has not been recalled as some consumers have stated that the microwave will suddenly turn on. I contacted Kitchen Aid & had a live chat with a rep who said, Based on the issues that youre describing, there are no recalls for the problem with this model and serial combination. I am very sorry for the inconvenience. We can only suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you contact a local factory certified care provider for further assistance. Would you like some referrals?. This is very disappointing to hear, Kitchen Aid is not doing anything about the issue.

We have had a French Door fridge by KitchenAid in March 2019. Today is the third service call on the freezer filling with frost, and the ice maker, which pours ice out at an unbelievable volume constantly. The ice maker has now been replaced twice, and the technician tried to blame me for its malfunctioning (because I love taking time off work to hang out with him, I guess?). The door has rust spots all over it (which he has used my baking soda and vinegar to attempt to clean), and he told me today that part of the motor sounds like its going to need to be replaced, too. Customer service is like a Kafka story...theres no way to replace what is clearly a defective item until its deemed unrepairable, but theres also no rule about how many repairs/replacements will deem something unrepairable. I just know my warranty will end up running out before they replace the item. Im so deeply disappointed because something like a brand new fridge doesnt make it into my life very often, and thinking that Ive wasted my money on a clunker that will continue now to waste my time & money is heartbreaking. I wish the company will take responsibility for their product and stand behind it when it doesnt work properly.

My KitchenAid microwave will run on its own without touching the keypad and will show a code of F2 or PAN. The model number is khms155lss-4 and the serial number is trs5270229. This condition is a fire hazard and should be recalled. I am making a request at this time that this unit be repaired or replaced free of charge as soon as possible. Thank you.

We have owned this refrigerator for 7 years, and it started to leak. Wood floor and all the other issues included. Since we had extended warranty, we contacted the company. Although it did take longer than I hoped to have them come out, but thank goodness we think the problem is fixed, thanks to a great serviceman from A&E. He was an older repairman, and I give credit to that. He seemed very experienced and it was fixed within one and a half hour. After I read all the reviews before he came I was very discouraged, but he explained what the problem was and it sure makes sense. When he came, he removed the panel, defrosted all the ice and blew air through the drainage hose. Once the drainage hose was cleaned out, we found in the drain pan a plug of vegetables (frozen kale) He explained that this must have fallen on the bottom of the freezer, ended up in the drainage hose and plugged it up.Once it was all cleaned up, we have not had a problem. So what is of great importance in the future is that a person does not let pieces of vegetables fall into the bottom of the freezer. Because it might get stuck again into the drainage hose. I hope I have saved other owners from this misery and maybe prevent you from the same problem we had.

Very quiet to the point, that sometimes I have to check to make sure it’s running. Always gets my dishes clean no matter how overloaded or dirty the dishes are. Very reasonably priced looked great in my kitchen.

Purchased from Lowe’s 9/21/18 and bought 5 year extended warranty through Lowe’s. Kitchen Aid did not supply refrigerator to Lowe’s until 11/15/18 (they said they weren’t ready to manufacture that model until then). I noticed first of August 2019 (8 months after delivery) that the long deli drawer (under the crispers) was not shutting completely on the left side. It stuck out like something stuck behind it. Upon checking, I found a block of ice (maybe 15” long by 5” high) behind the left half of that drawer. It was still under Manufacture warranty and they sent repairman from local appliance repair in 8/6/18.They returned 8/23/19 to repair. I had to empty the refrigerator and freezer 24 hours before and turn it off to allow the ice to melt I was informed. I did this. A pain is in the neck of course to relocate everything. The repair was made. 6 months later, I notice the same issue with left end of drawer not shutting. Sure enough, the same block of ice had returned. Called Lowe’s and they had no record of first incidence because that was MANUFACTURE WARRANTY incidence. Was rudely told this would be the FIRST incidence of such issue now that under Lowe’s extended warranty.I am set for yet another Appliance repair store to be here 2/13/20. So I’m sure they will also tell me to empty it before they return for repair! And my fear is this will be a temporary fix just like last time. I’ll be reporting it again in another 6-9 months and eventually my warranty will expire and I’ll be out the money because I have a LEMON!!! I think Kitchen Aid should replace it. I also would like to know if this issue has occurred often with this model. Maybe I don’t have a lemon, but the whole model manufactured at that time (between Sept 2018-November 2018) are faulty???

I have a kitchenaid (owned by whirlpool) refrigerator. It is a built in unit that cost almost 8k when purchased six years ago. A small electric board went out on the unit. In contacting whirlpool I was told that the board was not made any more and the only way to resolve my issue was to receive a prorated amount against the purchase of a new Whirlpool refrigerator. I was sent to a review board who got back to me within a couple weeks to relate to me I could purchase a new unit from them (I will never purchase another Whirlpool product ever again) and can get a 1,500 credit toward a new unit. So if you buy anything from these people dont expect it to last. Not only does it break but it is irreparable. Not to mention it is a racket. Think about it, they sell you an over-priced unit that to their own admission only last 6 years and then they hook you to keep buying from them. Crooks!!!

In January of 2013 I bought a KUDE70FXSS dishwasher. It was a top line model and I wanted to buy local. The racks are now rusting out as they come with nonpermanent little plastic caps at the end of the racks. We didnt realize they were gone and now the whole rack is starting to rust to the point where new caps wont fit on the racks. How wonderful! I paid over $1400.00 for this unit and now its rusting out. What a poor design. KitchenAid or my supplier P.C. Richard wont cover it because its considered cosmetics . I should have bought a German dishwasher! Im disgusted! You try to do the right thing!

Purchased a French door refrigerator from KitchenAid in 2017. To date, they have had to replace one of the French doors and the freezer door, now the rubber seal on the other French door is broken. The refrigerator is not used hard, we are a retired couple. The two doors that were replaced were due to a rust like discoloration bleeding through the stainless finish. In calling customer service to get the torn seal replaced, I have been placed on hold for 1 hour and 20 minutes and still have not spoken to a person, I honestly don’t know if anyone will ever answer. Do yourself a favor and don’t buy these products, expensive and not worth it.

Hi. Purchased model number KH HC 2090 SSS - 3 n 2011 along with all the other kitchen appliances. We have been very happy with this powerful and feature packed microwave up until a few weeks ago. It began beeping and the touchpad but display all kinds of different functions. The microwave still worked so we continue to use it until my wife informed me that it had actually turned itself on and started cooking by itself. Unplug the unit and promptly called KitchenAid. Their customer service was great and even though the unit is 3 years out of warranty they offered to fix it free. We will see how the repair goes but so far I am very happy with their product and service.

The door of my stainless steel dishwasher looks horrible. Streaks down the front and spots that wont wash off. My other appliances wash off with just soap and water. I can not get the dishwasher clean and it isnt even a year old. I am so disappointed.

Installed this oven last month. Have used 4 times. First time for a Pyrex oven dish. Bottom oven set on 350 for baking brownies. Sitting in den and my husband and I hear a noise like metal racks falling. We go into kitchen and Pyrex baking dish has shattered inside oven. What a mess. I now read all the problems with Kitchen Aid ovens and Im scared of this oven. Loved the blue enamel interior, but now Im scared of this appliance. We will see. Thanksgiving on the horizon and a large meal to be cooked!

I’ve had the cooktop, oven, dishwasher, refrigerator, and microwave for three years. THREE YEARS!!! The refrigerator stopped cooling. The next day the freezer stopped freezing. We waited five weeks for the one and only repair company in our area, Guinco, to come out. Was told that a part, which was no longer under warranty $507, had malfunctioned. Waited another four weeks for the part to come in. When the part arrived they put it on and then discovered the condenser, which thankfully is under warranty, $1,000+, was no good. So now we’re having to wait another six weeks for the new condenser. Practically four months. That is totally absurd. Why they feel only one company in my state is authorized to work on these substandard appliances, I don’t know. Luckily we have an older refrigerator in the garage. My husband went out and bought a portable ice maker, also. I read on the website that Kitchenaid/Whirlpool products can last between 15-17 years. If that’s the case for the “few” products that do not last longer than three years, it should be an automatic replacement. That would be excellent customer service. Do not buy this product. Run, do not pass. Go as far away from this cheap as heck product. The product “looks” fabulous but it’s all a delusion. Again, RUN AWAY AS FAST AS YOU CAN FROM THIS CRAP PRODUCT.

I purchased KitchenAid because of their reputation for quality product, and good service. I received neither. My dishwasher is less than 4 months old and the motor is out already. Ok, so the repair tech orders the part, and its on backlog for one month! Imagine - its not like this is some obscure part - its the dang motor! You mean to tell me KitchenAid doesnt stock these?? Ridiculous. So sorry I chose KitchenAid!

I have never complained publicly before but for the protection of other consumers, I must share what happened to me yesterday with my KitchenAid stove and oven that I purchased 7 years ago for $1,245.00 (model number KGRA806PBT). It is supposed to be the top of the line product with convection oven. First of all, I agree with many people who have written here. I tried the self-cleaning oven one time when I first purchased it and it overheated and the thermal protector failed. The part was covered but not the service call ($100.00). I have never used the self-cleaning feature since. Also, for the past year, the oven has not always worked. As it heats up, I will often get an error sign on the panel. So, I just have not done much baking. Yesterday, I was not even using the stove or oven, and I heard a hissing noise in the kitchen and then a popping sound and then fire! The printed circuit board started a fire in the oven which immediately filled the entire kitchen with black smoke and flames. If I had not been home, I would have lost my house! But I happened to have been home! My husband was also home, although he was supposed to be at work. Thankfully he had a fire extinguisher in the barn so before much damage was done, he had the fire out. Of course Elders Appliance in Grandville, MI, where we bought the stove and oven, (and all our other KitchenAid appliances) said they have never had any complaints! Ya, right! Please do not ever buy a KitchenAid product. Terrible!

KitchenAid Double Wall Ovens have a faulty self clean feature. Once you use it, your oven shuts down and you cannot open it. This is a known problem by KitchenAid, yet they take no responsibility or corrective action. I am interested in suing KitchenAid. Any thoughts on how to launch such a suit?

Two years ago I bought what I thought was a beautiful new refrigerator (Model KFFS20EYMS01). It was a lot of money for a teacher. However I was excited to replace my 20 year old Whirlpool. What a dumb mistake. I thought Id done my research but apparently not. Six months after the warranty had worn out the machine began to over chill and making a racket of noise. After jumping through hoops and many many angry phone calls to KitchenAid and their repair contractors they agreed to pay for the repair. But it didnt fix the problem. This went on for two months. It was a nightmare. Now a year later, again the machine is building up ice. Do not buy a KitchenAid. I will never again.

Purchased a Kitchen Aid side-by-side refrigerator as part of a new home purchase. Everything was fine for the first year but then the lights in the refrigerator and freezer began going out. I called Kitchen Aid and they scheduled a service repair. Two lights were replaced (at no cost to me) and about 3 months later, the same issue came up again; no lights. Again I called Kitchen Aid and they sent out the same service repair company and they again replaced two lights (at no cost to me). Now, 4 months have passed and the lights are out again in both the refrigerator and freezer.I called Kitchen Aid a third time and they said the refrigerator was out of warranty and I was on my own even though they didnt fix the problem when it was under warranty. I believe the LED light panel needs to be replaced costing several hundred dollars. Kitchen Aid quality is average at best and I would recommend not purchasing their product. My refrigerator retails for about $10,000, model KBSD608ESS, so I would expect much better quality.

Broken adjuster assembly KUDE40FXSS3 - Just under two years old and this is our third problem with this KitchenAid dishwasher. First the electronic locking latch stopped working properly. Then the dishwasher wouldnt drain properly. And now the rolling wheel mechanism of the upper rack (adjuster assembly) is broken. The design of the assembly is poorly done, since it will be under daily attack from soap and hot water and the small plastic parts that hold the wheels eventually break and cause the entire upper rack to fall.

Purchased a new KitchenAid dishwasher in June 2015, model # KDTE254EBLO. Love the look and its ultra-quiet. However, the dishwasher smells after washes and continues to smell. Several inches of water sit inside the solid catch basin at the bottom. I sucked out the water and it just fills back up after the next wash. Got all kinds of excuses from customer support about quantity of dish soap and the need for after rise agent. None of it helps.

Side by side fridge is purchased in January 2020, in April 2020 (during corona pandemic) it started having problem, didnt make cool enough, stuff got rotten, couldnt go to grocery stores. Called for service, they give you two weeks appointments, after four times, coming to my house, it is not fixed yet. Every time they just replace something and it works for a few days, again the same. When you call them, they are not listening to your situation and they dont care. It is a hot summer, we cant go to grocery stores every day with this pandemic and they dont care. Worst customer service ever.

I hate my noisy oven. Why is there no option to turn off that very very very annoying fan? I hate that whining sound so much, I just stopped baking altogether. Cant wait to replace my new KitchenAid range with a quieter brand. Its driving me crazy. Today I have to use it. It is NOT a pleasure.

We purchased a KitchenAid side by side refrigerator in 2007. It recently began having problems keeping the freezer temperature constant. A repair company came out and indicated that the problem was that we need a new main contact (part number W10219463) but KitchenAid (manufactured by Whirlpool) has discontinued the part. So, we are told we need a new refrigerator. Aside from the fact that it is environmentally irresponsible for refrigerators to have the shelf life of a disposable cell phone, thus resulting in landfills being filled with major appliances built to fail and be discarded rather than repaired, it is also outrageous for a company to discontinue parts in this way. I tried to contact the company using their website, but the system would not accept my message (the website seems to work as well as my refrigerator). I sat on hold on their corporate consumer line for 45 minutes but never got through to a person. I highly recommend that people avoid purchasing any refrigerator manufactured by Whirlpool (which manufactures KitchenAid, JennAir and Whirlpool refrigerators). It likely wont last and it wont be repairable.

After purchasing our KitchenAid French door refrigerator, a grinding noise started coming from the refrigerator within the first couple of months, and there were giant icicles (over 3 wide) hanging down from various parts of the freezer. I would break off the icicles and the next day there would be more. I shot several videos of the problems, and went down to show them to the salesperson where we purchased it. He said that he wasnt sure if they would go through the Kitchen Aid warranty, or the store warranty, but that he would take care if it, order a replacement refrigerator, and call me when it came in.Months passed, and we went into the Christmas season, then New Years, and I was too preoccupied to deal with it. The grinding noise went away, but the ice build-up became so great that it created two problems: On the one hand, it prevented the freezer drawer from closing because there was so much ice behind the drawers--it would break off and fall on the freezer floor, creating a blockage--this has incidentally resulted in our freezer defrosting countless times, and having to throw away endless amounts of food. When that happens, the system stops making ice as well, so theres that. Additionally, the refrigerator warms to about 45 degrees. This has happened more times than I can count, and we ultimately have to get on the ground and scrape all of the ice out with an ice-pick and yardstick. The other issue with the ice is that it prevented the freezer drawers from sliding, so when I pulled one of the drawers forward, the front panel literally pulled off in my hand. So now we have a drawer with no front, on a newish refrigerator. The ice maker makes a tub of ice, then because it must be melting slightly and refreezing, it all forms into one giant ice cube, so the ice dispenser never works either, and I have to chip all of the ice out with an ice-pick.When I had finally had enough, I went down and spoke with the same salesperson (by this time, over a year had passed), and he said that he didnt remember the conversation, and that there was nothing that they could do about it. We called the manager over, and he laughed saying that so much time had passed, of course they couldnt do anything. We have documented proof from the first 60 days (in the form of videos with dates) that this refrigerator is a $3,100 lemon. This refrigerator needs to be recalled.

Purchased in March 2012. Control panel goes blank, no power, lights and etc. Must go to the house breaker panel and switch dishwasher breaker to off and back to on to reset the control panel on the dishwasher. Operates fine for a while then goes dead again. Have to perform process over and over. KitchenAid says no repairman available in my area. Will get Sears to service and replace control panel which is under 5 year warranty. I have purchased my last KitchenAid appliance!

If you are sensitive to high pitched hum, I would recommend you do not purchase model KRFF507HPS02. This is the lower freezer 27 cubic foot KitchenAid. It’s considered normal, so once you spend over three thousand dollars for it, you are stuck.

I purchased the gas range (KitchenAid 30inch Aqua Clean Slide In Gas Range) November 15, 2015. After two weeks range stopped working. Repairman came out and wanted to replace a part, I said, No. Want a new range. Didn’t want to start replacing parts on a new range. Six weeks later new second new range was installed. Four weeks later same problem, range stopped working. This time a new part was installed. Finally everything was working. I decided to try myself cleaning oven...what a joke! It did not clean, my oven was not that dirty. I called repairman and he told me his mom and aunt also purchased same oven and theirs does NOT clean like a normal self cleaning oven. They have to use a spray like Easy Off to get their oven cleaned. This is the worst oven I have ever owned. Don’t buy if youre looking for a self cleaning oven, as this one is NOT!

Im a building contractor. Ive installed many different brands of appliances, from the very expensive to the low end disposable ones. About twenty years ago KitchenAid made a good, reliable, and well priced fridge. It was easily installed with well thought-out and user friendly adjustments for installation. For years I felt confident in recommending KitchenAid as a well-balanced alternative to higher end appliances or European appliances. In 2009 I purchased the full KitchenAid kitchen. Everything about my KitchenAid kitchen has been nothing less than disappointing, from the supplier, to the service, to the parts supplier. KitchenAid is now the disposable appliance at a rich price. I WILL spend the extra, and buy European and will verify it is NOT made in China/PRC!

4 months after I bought my 3000.00 KitchenAid refrigerator. It stop cooling. I also noticed the cheese and butter drawer wouldnt close all the way, I also purchased a extended warranty so I called Sears. They sent out a repair person. He told me he would return when I took everything out of my fridge and freezer, so I did. He returned a couple days later. He looked at it for about 10 minutes and said he had to order some parts. 3 months later he returns after the parts arrived at my house, he shows up opens the doors of the fridge started taking it apart, broke one of my shelving slides in the process then I see him cut a 3 or 4 wire plug off and said, Oh you dont need that, so to remind you the ice block is completely melted by now. He said these Kitchenaid refrigerators all freeze up so when hes done he leaves 2 months later the same problem. I thawed out the ice block again then worked fine for 2 months then again in 2 months the same and thats my life with this garbage Refrigerator! DONT EVER BUY A KITCHENAID REFRIGERATOR! EVER EVER EVER!

Bought a KitchenAid Dishwasher 15 months ago. Almost $900. Wife wanted it to match our KA fridge. I thought, for that kind of $$, the KA DW would clean better and last longer than my moms $300 Kenmore. But the KA has never cleaned well, even with top-line Cascade products. This week, it would start but not complete a cycle. Nothing in the manual about this. Called customer service. Took them 20 minutes to tell me they have no troubleshooting advice for this problem. My only option was to pay for a service call and the machine is just 3 months out of warranty! I told the lady that I would be writing many uncomplimentary reviews. Im convinced that KitchenAid is not worth the extra money. It is NOT a better product.

We did a kitchen remodel less than a year ago with a kitchen refrigerator side by side with ice & water dispenser model KFIS20XVMSII. This refrigerator is a disaster, the temperature for the freezer and refrigerator side has risen to 40 degrees F and 61 degrees F. Pressing the reset button to the suggested temp of 0 degrees and 35 degrees is not working. I came home from work and had to tossed all the food inside into the garbage. I am so disappointed and will be on the phone 1st thing in the morning with KitchenAid. I wished I had read the reviews about this model, it is a common problem. Buyers beware.

We purchased a rather expensive KitchenAid refrigerator-freezer, model KSF26C7XYY04, one with a computerized, electronic control system located on outside of the freezer door. What we have found is that the ice maker inexplicably quits working and then equally inexplicably starts working again---days later. Two calls to the store where the unit was purchased (Lowes) resulted in two different technicians coming out to fix the problem. The first technician replaced the computerized electronic control unit. This did not solve the problem. The second technician had no lasting success either, even confirming that the temperature control settings were at the factory recommended levels. With the problem still continuing, we phoned KitchenAid and were eventually transferred back to Lowes. The only solution offered was to have still another technician come out to fix the problem (at our expense). A return chat contact with KitchenAid produced the same results. What is disappointing is the extent to which KitchenAid refuses to accept responsibility for a design/manufacture flaw in their product and the futility of their so-called solutions. Why would anyone pay for a third technician to address the same problem when two others couldnt? Is the third technician (reportedly more of a KitchenAid authorized technician) an admission that the first two that Lowes sent out were something less than competent? Why wasnt a KitchenAid authorized technician sent out the first time? I was asked if I purchased an extended warranty. What good is an extended warranty, if the same problem cant be fixed under the first warranty period? We need better products and better solutions.

This is an update to my post here on 11/24/2011. KitchenAid dishwasher KUDE70CVSS2, 1.5 years old, sanitized light was blinking at end of sanitize wash, i.e. water was not heated up high enough to sanitize the dishes. Finally, it was repaired today, 2/8/2012, almost 11 weeks since it broke. We had 8 service repair visits made by 4 technicians from 2 service repair companies. During this period, the printed circuit board was replaced twice. We were told our hot water supply was not hot enough by one technician who didnt come prepared with a thermometer. A different visit and technician with a thermometer measured it at 142 degrees, well above the 120 degrees the KitchenAid manual says is needed. We were told the problem was in our household wiring. That was a miscommunication between one service repair company and the extended warranty company. Then the entire washer unit with pump and diverter valve was replaced, today, the 8th visit, and the unit now sanitizes and works just fine. Now Ill tell you how to navigate through the bad technicians, miscommunications and so on that I learned after being frustrated when the second service call did nothing to fix the problem. Inside the kick panel of the KitchenAid dishwasher is a large folded paper enclosed in a waterproof pouch. It a technicians debug sheet that describes how to operate and analyze the results of a built-in self test. Yes, these dishwashers can perform a rather complete self test that concludes with a code indicating what the problem is. Read the sheet in your washer to understand the proper sequence of front panel button presses needed to begin the self test. But beware, the test in my washer can be run to either display the concluding results, or skip the display. You will need to run it in the display mode to read the results, duh. Duh, because the first technician kind of ran it in the other mode and never saw the result. None of the other technicians even ran the self test. It takes about 27 minutes to run, and you have to sit and watch the lights flash so as to catch the final conclusion. Huh, KitchenAid? The technicians would rather just replace stuff than wait 27 minutes to find out whats wrong. But I ran it, not just once, but many times, and I always got error codes 4-1 and 4-4. And the documentation says that one of the causes of a blinking sanitized light is error codes 4-1 or 4-4. Duh again, only on the 7th service call did the technician say lets see what 4-1 and 4-4 are and the answer was an issue with the diverter valve, so he ordered a new one, replaced it on the 8th visit and the washer runs just fine. So run that self-test, get the error codes, then insist the repair company fix the error reported by the self-test. With each technician, I point to the KitchenAid refrigerator I bought in 1987 that still runs well, and, each has chirped, dont buy another KitchenAid refrigerator. Im not buying another KA dishwasher either!

I bought a KitchenAid refrigerator in August 2010 for $1,500. From the beginning, it was freezing items on my top back shelf and shooting ice cubes all over my freezer. At this time, I am facing a $350 bill to fix the problem that has escalated to freezing everything in my refrigerator. I have called KitchenAid many times on this to be told I should have bought the extended warranty on my $1,500, 2 1/2 year product from a company that I trusted. In addition to this, I have been getting rust on the door for years now. I am very disappointed and will never recommend KitchenAid!

The refrigerator freezer leaks water and then builds block of ice - have to remove every 3 weeks. The dishwasher, the door that soap is place in wont open making the soap not dissolve - has been replace once before. The caddy where the silverware is place into is all corroded making holes on the caddy pieces fall off. The stove door has fallen - have to unscrew the doors due to the style of the appliance. Food, grease falls in between the door and glass due to vents. The stainless steel which it is not stainless as they say is a poor type of metal that the appliance look smear all the time. I am able to stick door magnets on the door. Kitchen Aid will not take care of problem. All they say is, Unfortunately the appliance are 3 years old, but the problem is ongoing since the first month of purchase.

The electric oven boards need to be replaced for the second time! After using the self-cleaning feature, the oven went out. The door remains locked and none of the push pad buttons work. The hot temperature fried the board, this is my second board in 2 years.

The first one I bought was defective so KitchenAid replaced and installed it. Never have I had the dishes cleaned. I have had to replace the toolbar at the top and now its defective again. The last repairman assured me it was installed well and the water was hot, etc. After he left, the dishes are still dirty. I just gave up. This dishwasher is just a piece of junk with a big price. Im going back to GE Profile, at least my dishes were always clean. KitchenAid should not be allowed to get away with selling defective dishwashers. Worst dishwasher I have ever owned.

Superba YKEBC107KM - 2 issues; Door hinges seized and new thermostat blew after one self clean. 2 authorized repairmen failed to fix my door hinge problem. The 2nd guy said it would be $600 parts & labor in addition to the $150 service call that left my oven torn apart! I ordered new hinges and receivers from Partselect.ca and installed them myself. All good. I thought it would be smart to replace the 12 year old thermostat while I had the unit out. The replacement thermostat blew with the first self clean cycle. Partselect sent me a replacement which I just installed (now Im a pro at working on this unit!). I suspect the part is NOT at fault. Its more likely the lack of ventilation in the cabinet space to dissipate the extreme heat created during self clean. The thermostat is actually working properly. It senses the operating temperature has risen beyond what the components can handle and shuts it down. Unfortunately, this solution is not prioritized by manufacturers and technicians. The feature is what sells more units. So its true; more bells and whistles doesnt necessarily mean better! KA will not give consumers any insight into repair of their products. It is a racket that insulates the manufacturers through the technicians, financed by the consumer.

The knobs on this range are made plastic on metal posts. The first knob wore and broke within the first year of using the range. The ceramic top range is slow to heat and then superheats once cooking begins. The oven temps are way variable and cooking times are way off from recipes. I have ordered two new knobs at the cost of almost $40 and I know that the other two should be replaced as they will break any day. I use my range nearly every day and thought that KitchenAid was a good brand when I bought it. I am sorry to say that I do not recommend that anyone buy this brand right now. Maybe they will improve but I think that they are making their money on replacement parts.

I purchased a KitchenAid dishwasher in 2007 and have repaired this machine on an average, twice a year, and I’m disgusted with KitchenAid (not worthy of capitals). This is a $1,000.00 latch-less machine. I replaced the latch, strikes, and door cords, several times for all. Junk is the best description for this product. KitchenAid has a problem. They have never revised any of the replacement parts. I hope this helps some people look at other brands, I know I will!

In 2007 I spent over 25K on KitchenAid appliances, one of which was a microwave convection oven that cost over $1700. In 2011 that unit failed because the heating element died. I was told by repair that it would be cheaper to replace the unit because even if repaired there was no guarantee it would last. No assistance from KitchenAid. I purchased a second KitchenAid microwave oven. Three years later it failed...The heating element died. When I contacted KitchenAid after numerous posts on social media and emails, they agreed to pay for the part but I would have to pay for the service call, which I did. Nine months later and the heating element has died again. I contacted KitchenAid and their response after numerous social media post was to offer me the ability to purchase a new microwave at discounted rate. The offer was only good for 48 hours. I did some research and found out that their discounted rate was the exact same price that the unit is sold at by major retailers. So now the company is being unethical by making me an offer that is supposedly below retail and asking me take a huge leap of faith and purchase a 3rd microwave? I feel like I have been taken advantage as Im sure many other consumers have felt by KitchenAids false advertising about the quality and workmanship of their product. My intelligence has been insulted by their feeble attempt to pass off the current retail prices for their units as special discounted rate that are being offered because of the issues I have had with my previous two microwaves. No one should purchase their products if they are willing to operate in this unethical manner. No one should purchase anything from a company that will not stand behind their products. I guess I will contact the local and national news outlets. Hopefully one of these agency will pick up my story as lesson to other consumers who are in the market for new appliances.

KitchenAid dishwasher KUDS30FXSS4 - The overall cleaning of this product has been good. However, I have replaced the adjusters on the top rack twice which has cost me $150. The pieces are flimsy plastic pieces that I am sure will need to be replaced again as they have only held up for 1 year each. The inside screws that hold the door together came unscrewed during a cleaning. Thankfully I was home to clean up the puddle that was growing on my wood floors. I am not happy with this product and am disappointed that I paid so much for it and continue to pay for a top name brand appliance. I will not purchase another KitchenAid dishwasher nor will I recommend this product.

We purchased a model home that came with all the kitchen appliances. The appliances were purchased in January 2015. We have live in our new house for a little over a year. I am very disappointed in the Kitchen Aid Side by Side, model KSF26G4XYY03. In the past year, we have had two drawers break in the refrigerator. The face of the drawer came off and plastic on the drawer cracked off. Also, a drawer in the freezer busted where the plastic covers the wheel of the drawer. This is NOT quality construction. I was told by Product Registration in Benton Harbor, MI that only the bins are covered through years 2 - 5...really??? When this refrigerator needs to be replaced, it will not be by a Kitchen Aid.

Built-In Double French Door Refrigerator, Side By Side, Freezer Drawer Bottom. 1 Year Old, $10K Unit. Five service calls on the doors that dont close or seal properly. Door springs replaced 4 times. Last a couple of weeks, then break again. Service is subbed out to an appliance repair outfit that could care less. Poorly made product. KitchenAid should replace this box under warranty, but they keep giving me the runaround. Bad product. Bad Company. Bad Service.

I have owned the refrigerator for 3 years now and have nothing but problems. First time I did not buy extended warranty and it has bitten me. 1 1/2 years in and the fridge stops cooling. Repairman came out and said it lost Freon. He fixed it and it only lasted a month. Called different repairman out and he said same thing that fridge lost Freon but this time he would have to take to shop to repair. Fridge gone for 2 weeks. Both of these companies were recommended by KitchenAid for warranty work. I never paid a dime but I was without fridge for a total of 3 weeks and lost all of my food on the first failure. Now it has been about 8 months and now my ice maker has quit working and the fridge is not cooling like it should. Everything is now out of factory warranty and I am not throwing any more money at this thing. So disappointing that I could not get more than 3 years out of a $2200 fridge.

French Door Refrigerator - KRFC300ESS. I should have read reviews about KitchenAid appliances before I purchased one. Please read this review and be careful when selecting your appliances and also check the warranty and service for these appliances. I purchased the refrigerator in October, 2016. In August, 2017, the freezer stopped working so all the food I had there I had to take out and consume or keep it in an ice box with ice. The refrigerator part also did not work - the temperature was +12C. I called Whirlpool (they are responsible for KitchenAid) and I was told that they will send out a technician. The technician came on August 23 but said he needs to order the part.The part came and the technician changed it on August 30. The freezer worked but the refrigerator didnt. I called back customers centre at Whirlpool and they sent out the technician again on September 1. The problem still was not fixed and the repair guy came back on September 13 and said he has to order another part. The part which was ordered was a wrong part so it had to be re-ordered and the 2nd order came on September 27th. After that call the refrigerator worked but then it started to freeze stuff. Once again the technician came on October 16 and said he has to order another part, on October 24 he installed it.Yesterday I discovered that my fresh basil, lettuce were frozen. Again. I called the Whirlpool and they will be sending out the technician again (I think this guy can moved in with my family- he has been here so many times). Luckily I purchased extended warranty. Be prepared when you call the service centre to be put on hold - today I was on the phone with them for over 1 hour. I BOUGHT A LEMON!!! IF I KNEW THAT I WOULD HAVE SUCH A PROBLEM WITH KITCHENAID I WOULD HAVE NEVER PURCHASED IT. How many times will it take to fix this lemon! Obviously there is something wrong with this unit.

Bought a Kitchen Aid stainless steel, counter depth, side by side refrigerator seven years ago. Evidently, this is the max years I could get. The refrigerator is sitting in our front room needing a control board part 2307037 since October. We keep getting the run around pushing the back order date further and further into the future. We will probably end up getting a new refrigerator, and I guarantee you it will not be a Whirlpool or any other product that they make. They are very deceptive. The refrigerator has panels exactly like my cabinets and it looks immaculate. I am so disappointed in this company. I will NEVER consider this manufacturer again.

We have owned this unit for over ten years and never had a problem. The capacity was perfect to our needs and ease of use. Also, the adjustable shelves allow us to change compartment size to fit larger items.

From the very start it only cleans the dishes if you put them in clean. Salesmen said I could put dirty dishes in. Not unless you want them coming out dirty. Everything has to be thoroughly rinsed before they go in, the regular cycles takes hours to run. So disappointed. I had my first KitchenAid for 15 years and it was quick and cleaned like it should. Repair man said everyone is complaining about the same thing. He had to fix the runners on the upper shelf because they were plastic and cracked. I would replace this in a second if I could afford to throw out the expensive piece of trash that it is. Picture are right after cycle ran, I turned dishes over to show insides for pictures submitted.

We bought our oven in 2008 and paid about $1500. Immediately noticed that every time wed cook it would smoke furiously. Called the place we bought it from and were shunted back and forth between sales and repair people. Then we noticed that it was getting dirty - like super filthy with thick residue everywhere that could not be scrubbed, so decided to use the self-clean setting. I left the house and returned an hour later and the entire house was covered in smoke. Dog was literally choking, and cat had holed up in the basement. Had to open every door and window to ventilate. Called the place, we bought it and got the same run-around.Were not a wealthy family so this oven has been our ONLY oven since we purchased it and its a daily battle. The door has fallen off, the board has been compromised, the stove top is awful to clean and cant keep an even temperature. Every time we use the oven we end up having to open the doors and windows. Total nightmare. Surprised no one has sued KitchenAid since its apparent theyre aware of these issues. Read the reviews online and realized that this was a thing with KitchenAid ovens in particular.

This is the second Kitchenaid refrigerator I owned. The first one had problems right from the start. Multiple repairs within the year. Symptoms were not cooling properly, no ice, ice buildup on evaporator coil. Kitchenaid finally replaced the unit because of leak in sealed system. The second one came Jan 2018. By March had issues again. The same problems. Ice build up, no ice, not holding temp. 5 more house calls, loss of food, missed work then conveniently after the manufacturers Warranty expired Kitchenaid deemed it unrepairable. How convenient. I could have told them that back in March.The only problem is that now I am in extended warranty and they only offer 70% of the value. They would not say why it was unrepairable (the sealed system again which should have a 5 year manufactures warranty). I know this because its the same problem as the first one and the same symptoms on last house call. What else would be unrepairable?? I spent 4 hours on phone trying to get satisfaction but they just said, I can transfer you but it will be same answer. Unbelievable that they would rather lose customers for life than replace what is apparently a Manufacturing issue.You can search for class action lawsuits and find many complaints on the same issue. They simply do not care.... I actually believe they deliberately instructed the repair people what to do to stretch out the time to avoid giving me another replacement or my full purchase price money back. I bought Model KRFF707ESS01 for $3,500. Never had a working unit for more than a few months.

I am having problems with our KitchenAid, KEBC107KWH03, again. The self cleaning feature shuts down the oven. This is our second time with just as many cleanings. It’s the same story from the repairman, Dont use the self cleaning feature”. I sent an email off to KitchenAid tonight. The last time, I too received the same sorry for you loss form letter from KA. This stove is a piece of $1,500 crap! What’s my plan? Thankfully, we have the extended warranty from Sears. If nothing can be worked out, I plan on self cleaning this thing after every service call.

The model I purchase in 2013 is no longer made. I paid about 1000.00 for it. The dishwasher detergent dispenser was faulty and the rinse agent leaked all the time. Eventually the dishwasher detergent cover melted. The unit was quiet. But after my numerous complaints and repairs paid by manufacturer they replaced the bad unit with a new one.

Purchased (2) drawer type KitchenAid dishwashers from Sears in late 2009. Built new house, attempted installation since June 2011. Unsuccessful at initiating cycle. Plumbing lines create enough back pressure to break door seal shutting off cycle. Installation manual incorrectly shows plumbing mounted on left rear side. Pre-plumbed at factory from rear of unit. emailed KitchenAid last week, no response. Offered installation service from Sears in August (?), service technician had never installed a drawer type dishwasher. Gave up. Different Sears installer here now, 11/28/11. Having difficulty diagnosing and fixing problem. Two year warranty expired in October without dishwasher ever running one cycle. Sent KitchenAid letter, no response! Horrible response from both KitchenAid and Sears.

I am currently replacing a KitchenAid Over-the-Range Microwave Oven (Model KHMS155L). I have had previous issues with the fan. Recently, the door literally fell apart. I was told to replace the unit since the door is too costly. I have decided to replace the microwave with a different brand!

Kitchenaid Oven Model # KEBC177K5503: This was the second time it quit working after using the self-clean feature. We paid to have it fixed the first time but called KitchenAid the second time. After seeing all the other complaints, we thought they would at least send out a DIY kit to replace thermo piece that keeps the oven from working. They would only charge me for a service call and then any necessary parts. Their reasoning is that they wont fix something that hasnt been recalled but who has the authority to recall the defective ovens? KitchenAid! I will never, ever purchase any KitchenAid product again! And I will spread the word every chance I get. When I see how many complaints there are out there for this product and KitchenAid is laughing all the way to the bank, it makes me angry.

I purchased an all new KitchenAid appliances in 2006 and have had major problems with them. The microwave was a fire hazard because it would randomly start on its own with nothing in it. A service technician was out several times to repair it (three trips in all). Now, the electric range (Model: KESA907PSS02) is not working again! We had the electronic range control and the touch pad replaced within the first year. They were covered under warranty. The same problem occurred this month and KitchenAid (Shari) will do nothing to remedy the problem. The cost to repair the range will be well over $450.00 if we have a technician do the work. I spoke with Shari from KitchenAid and she was not the least bit supportive or apologetic. She kept saying that it was no longer under warranty and there was nothing she could do. They have very poor customer service given my ongoing appliance issues. She was well aware of my appliance issues but was not at all concerned or helpful in providing assistance. We paid more money for the KitchenAid appliances than what we could have spent on other brands because we thought that we were getting premium appliances (definitely not so). Paying more does not mean that they are better! I will never purchase another KitchenAid product and will share my experience with others. They have horrible customer service and poor overpriced products. Shame on them for taking advantage of consumers and not providing a product that stands the test of time. I have paid for this range twice due to the repair costs over the years and I cannot afford to do so especially in these economic times. KitchenAid needs to address consumer satisfaction and produce a better product that warrants the high price tag.

I tried to find the diagrams for KitchenAid Model KDTE204DSS1 to no avail, as they keep providing a different but supposedly similar model. The washer has a pump that whines and screams and now it will not pump. I did the usual, and cleaned the filters etc. Finally with a turkey baster, I emptied all of the water from washer. I then carefully removed the three prong brown wire from the pump. I twisted the pump and it came out in my hands. Once the pump is totally dissimilar to all pump on the dishwashers that Kitchen Aid lists. This does not make very happy. As I write this, should I find/buy a pump in the morning and put it in place and the machine again fails, I look at the circuit board and head to Sears to buy a Kenmore. Kitchen Aid needs to be in the garburator.

We purchased a KitchenAid Convection Double Oven from Lowes. We had always heard that KitchenAid was a top of the line oven. Since this oven was purchased, it has not worked correctly. Either the top or the bottom oven will not heat, the igniters on the burners has gone out several times. When we tried to find a repairman, there is not one in available anywhere in our area. We have tried several local repairmen. They replace numerous parts and we have been charged $200 to $300 dollars each time. The website for KitchenAid has been absolutely no help at all. If anyone is in the market for a high-end Oven, DO NOT PURCHASE a KitchenAid. They are absolutely JUNK and cannot be repaired if you live in a Rural area.

When I purchased my dishwasher, I was told that KitchenAid racks were guaranteed not to rust or break down. I purchased my model, serial# kuds03ctss on 11/21/2007 and its racks are doing just that, causing rust stains on my silverware. When I called in repair, I was told, You must talk to the manufacturer. Thats not something we can handle. Well, I am talking to you. This was one of the big selling points of your product. Will KitchenAid stand behind their product and replace my racks?

I purchased a dishwasher from Lowes in 2015. 1st of all Lowes extended warranty runs consecutively with the manufacturers warranty so you really are getting 1 yr less of a warranty than you pay for. I had a service repair man come out and diagnose the problem and said it was $400.00 to repair. I called KitchenAid and they said it should still be under warranty because I had a 1 yr manufacturer warranty and I paid for a 3 yr extended warranty. WRONG!!! I called Lowes and thats when they said the extended warranty starts from day 1 of purchase, running the same time as the manufacturer.So I called KitchenAid back because the dishwasher does have a 2-5 yr manufacturer limited warranty BUT since I did not use one of their two service companies, both I have never heard of, to look at it, they will not cover the part needed and wont accept the other companys diagnosis because they are not an authorized service company with KitchenAid. The 1st customer service agent I had was very helpful, the 2nd call, the agent was not friendly at all. Said the 1st agent should have been more clear and have a good day. I will never buy another KitchenAid product and I definitely will never purchase another warranty for appliances. They are a waste of money.

KitchenAid Superba Electric Double Ovens - We recently purchased the above ovens. They have never worked correctly. There have been four or more service calls. They have replaced the sensors twice. They have replaced the mother boards twice. Each time, the serviceman is hopeful the repairs will work. They have not. Last night, the lasagna took 50% longer to cook as our guests waited. We discovered the oven was actually at 345 rather than the 400 it was set at. A call to KitchenAid was of no help. They said they had a record of only one service call and seemed very unresponsive. A bad product with worse service!

Updated on 06/03/2020: In my last review from Sept 2018 I indicated that fridge was not repaired yet. In Oct 2018 the main circuit board was replaced for 2nd time. Fast forward to June 2020. Fridge is randomly shutting off all cooling and needs to be rebooted to work again. Service call indicated that main circuit board is faulty. Result is that fridge is going to the trash as Im not spending another dime on it. Following is what I have spent on this six year old fridge, which doesnt include a complete replacement of cooling system under warranty: 10/05/18-$570.65 09/12/18-$100.57 09/15/17-$303.97 08/31/17-$100.57 11/04/16-$404.2610/19/16-$100.57Original Review: Purchased 5 years ago. Constant problems including: 1/ Fridge not staying cold - year 1. Fan that pushes cold air to the fridge from freezer failed. 2/ Freezer not staying cold - year 2. Complete replacement of cooling system - under warranty. 3/ Constantly restarting - year 4. Fridge would shut down and restart many times per day. Sometimes it would show PO (Power Out) warning. Circuit boards replaced - not under warranty. 4/ Stopped making ice cubes - year 4. Replaced ice making unit - not under warranty. 5/ Constantly restarting - year 5. Not repaired yet. 6/ Flimsy shelving. Re-glued a number of internal drawers because they were falling apart. 7/ Noisy. Wasnt bad when originally purchased but after #2 and #4 repairs it got progressively worse and now sounds like a freight train running. I will never purchase another KitchenAid nor anything else by the manufacturer of KitchenAid.

We built a new home in the Rio Grande Valley in 2005. Since we had previously remodeled our home in Irving, Texas using KitchenAid products which gave excellent service, we assumed we could rely on newer models to do the same. This was a mistake. We installed a stainless steel oven/microwave combination (Model No: KEHC309KSS 05, Serial No: XS060040 57). The microwave door springs continually break and the light bulb burns out regularly. The product requires a service call every year. It requires two men to change the microwave light bulb because the whole unit has to be pulled from the cabinet. One man must hold the unit while the second replaces the bulb. Even though the service people are told they must send two men, they seldom comply, requiring the scheduling of a second service call. If we did not continually purchase extended warranties, there would be no way to keep the product operable. After reading all of the posted complaints, we are now afraid to use the self-cleaning part of the actual oven. This was a poorly designed product which never should have been marketed in the first place. After a two page letter listing the number of service calls and the problems, we received a call from KitchenAid stating they had received the letter, had no record of any previous complaints and were relaying the information to their engineers. It sounded as though there would be no follow-up and no effort to resolve the complaint. Its amazing that a company can continue in business with so many complaints against it by relying on past reputation. We would never recommend a KitchenAid product again.

Freezer not working. Extended plan, sent appliance repair 3 times, going on 49 days, still not working. Fridge 3 years old. Last person said leak somewhere need to find, wont take freon. I am disgusted so disappointed with this fridge.

I purchased new KA 5 burner gas range, French Door Refrigerator and Dishwasher in 2013. All stainless steel appliances. Did this purchased as I owned Whirlpool or Kitchen Aid appliances all my life. (Yes, Im over 60). The new appliances are just scrap. It took 4 refrigerators to get one that either wasnt damaged or the compressor was not froze up upon delivery. 4th one, door didnt close right upon delivery. We will take it back and get you a different one. NO! Im not waiting another 10 days for a new one. Youll fix this one. 5 days later they arrived with part. Good thing its under warranty guy says. They dont make a hinge. You replace the entire door for $500. Im thinking exactly what did I purchase here.Then I went to self-clean the oven. It had 2 spots where some cheese dripped off a pizza. Clean it off with damp cloth. Wiped it down with dry towel. Started clean cycle. When it was completed, the oven finish was either pitted or gone. I called KA. Response was, if you put foil on oven floor, that will happen. First off, I dont use foil on oven floor. Second, if I did, I wouldnt need to self clean the oven! DUH! They told me to call a servicer in the area. He says yep, some of them do that, the new floor panel is $67+. (I dont remember how many cents). So I called KA again.So I need to pay for this? Yes sir. But its only 2 months old. Its not covered sir. Listen, Im over 60 yrs old. I have owned Whirlpool/ KA forever. Never saw an oven do this. If it is that unreliable of a coating, just what chemical is it putting into our food? What happened to good quality porcelain? I dont know sir. I wrote Whirlpool an email. Explained this whole thing to them. Never did get a reply.I guess when a corporation does sales of $20 billion a year, you dont care about your customers or the product you turn out. At this point they are selling scrap on a reputation they used to have. Problem is, selling scrap products on a great reputation, catches up. With all the companies produced under the Whirlpool name, you need to research, and go to another separate, independent company from Whirlpool. I will never buy KA again, or Whirlpool. Their customer service just is bad. Nothing like it used to be.

Just cost me $1,602 in labor charges to fix a six-year-old KitchenAid, side-by-side built in refrigerator. Yep, the top of the line one! The parts were covered under the warranty because the appliance had a Freon leak, which caused damage to the compressor, evaporator coil,and heat exchanger. Now I ask you, if a company recognizes that their appliance should not break down in this way in only six years, as evidenced by their willingness to hand over the parts free of charge, shouldnt they pay for the labor as well?! Oh, and to get the parts for free, you can only use one of their authorized service people, who of course can and do charge whatever they want. This company should not even bother having a customer service dept. They do nothing except repeat their hard line and refer you back to the legalize of their warranty. Never would I buy a KitchenAid appliance again.

Had dishwasher KUDS30IXSS a little over a year and two small plastic parts on the upper glider both broke after just moderate use. Outside of warranty by a few months and Whirlpool (Kitchenaid) sent their own repairman who said the two parts were $48. Took 10 minutes to replace them and then charged $130 for labor and an additional $85 for the service call. I have never, ever had a service where they charge labor and service charge. Its one or the other (Also, $130 for 10 minutes of labor?). Complained and repairman said its company policy and should take it up with Whirlpool which we are. We recently had our Kitchenaid side by side built-in go out as well, luckily under warranty. Their products and service have gone steadily downhill year after year. We were loyal customers at one time but no longer. Check all the reviews out there on any appliances you are considering before you buy another Kitchenaid.

This KitchenAid refrigerator requires constant repairs... several times a year. It is only two years old... All of the parts in the refrigerator have been replaced now... it worked for a few months and now its broken again and we have been waiting for weeks for parts. Using the refrigerator as an icebox. Changing ice bags twice a day. I am done with this thing.

I purchased 3 new KitchenAid appliances after having my Sears brand for many years 20 plus and not having one issue with them in that time period. I have had my KitchenAid appliance for less than 3 mos when I started to have problems with the french door model making funny loud noises when making ice. It took 3 service calls before they could resolve the problem. Now after a year, it is doing it again. Called the service dept and they are less than helpful to help remedy the problem, which is a defect from the start.My KitchenAid double oven after 6 months needed repair. During a Thanksgiving meal, it refused to heat up to the desired temperature needed. Again, another call to service man, time off from work to wait. The problem was covered under warranty. It took the service department two times to get the problem fixed. This should not be happening to a new appliance, unless it is terrible workmanship from the factory. Now, after a year and a half, my KitchenAid dishwasher is having leakage problems. It has not paid to spent the money they ask for these appliances and get such faulty appliances. NEVER AGAIN KITCHENAID!

I bought KITCHENAID FRIDGE IN FEB 2013 and paid $2500. It broke in 2 months. Then in 2 months, then in 3 month. I LOST FOOD, TAKING TIME FROM WORK AND HAD YESTERDAY (OCTOBER 29TH SERVICE DONE) FOR 8TH TIMES OF SAME/SIMILAR ISSUES. I was forced to buy extended warranty and paid another $300 for it. I contacted the Whirlpool and they said there is nothing they can do or replace the item and it is not their problem. They said I need to contact the dealer or warranty place. I contacted them. They said they can not take it back because it has been used. What is wrong with this picture? How do I know if I am satisfied or unit works if I do not use it? There is no right for customer specially who has kids and needs the fridge to store food? Now I have to wait until they order important cooling parts again second time so I can use my fridge. Can some lawyer help me to get legal action against the company? I need help to raise voice to this. I also bought Kitchenaid dishwasher and after one time use it smelled and dishes did not dry. The company again said there is nothing they can do as it works just fine with smelly dishes. We all need to take an action to solve this. PLEASE SOMEONE HELP TO FIGHT THIS. Thank you all for reading.

I paid $6,000 for a stainless steel built in refrigerator 10-2007. The circuit panel went out on 5th of Oct. Repair person sent in to be rebuilt saying we would be with refrigerator for 2 weeks and the cost would be $855.00. Today is Oct. 22, 2014 and after numerous calls and being on hold for hours on end, I am told they no longer make or rebuild the circuit panels and I can wait an additional 7 to 10 business days for a PRO-RATED amount that they will give me towards purchasing a new KitchenAid! OMG! $6,000.00 and have been using ice chest for nearly a month, calling them day after day to find this out. DO NOT BUY WHIRLPOOL OR KITCHENAID APPLIANCES!

My KitchenAid Refrigerator had buildup of ice in the fridge. It was behind the deli drawer so it wouldn’t close. Phoned Whirlpool to get them to fix the problem. A man came and fixed it or so he said. Three months later it did the same thing. I phoned Whirlpool again. They were coming on 24th Jan. Defrosted fridge again. On the 24th I got a phone call from Whirlpool. They asked me what part was replaced the last time they were here. She said she would have to find out so would call me back. She found the part and said they have to order it, so I would have to wait another week. I said it should still be under warranty. She would ask and call me back. At 2:15 she called back and said I would have to pay for the part and labor. I told them that I would get my own reliable repairman. I have since read the reviews and will NEVER deal with them again. They don’t care about customer service at all.

I called KitchenAid service and spoke to a supervisor. I told her that I have had one of their fridges for under 4 years, and had purchased the extended warranty. She expressed no interest in looking at photos of the hundreds of small rusty colored spots all over the front of my fridge. She did not seem interested in finding out what caused them. She told me I would have to pay for a service call, as they only warranty cosmetic damage for 30 days. I have always used stainless steel cleaner on my appliances and the fridge is the only appliance that has these dots. KitchenAid offered to help whatsoever. Terrible customer service; will never buy their products again.

I set my new KitchenAid convection oven to self clean. An hour and a half into the cycle, the door of the top oven burst and shattered. Glass rained down in thousands of pieces through the bottom of the top oven. My arm is cut as I was mopping the floor nearby. I had to call KitchenAid three times to get someone to come. They are sending someone out today (it happened yesterday). I am afraid to ever use this oven again. I’m thinking about getting a lawyer. I just want my money back. I will keep you posted.

We purchased a KitchenAid dishwasher (model # KUDS30IXSS4) about 3 1/2 years ago when we remodeled the kitchen. The plastic clips that held the upper rack in place broke 2 different times... This was shortly after the warranty expired so I paid both times for the repair. KitchenAid did finally replace this plastic clip with a metal clip on all of their dishwashers but they called it an upgrade and not a recall so they did not reimburse me for the almost $300.00 I had spent on previously repairing the faulty clips. Shortly after the plastic clips had broken the second time the dishwasher made a funny noise. I shut the washer off and then restarted it... Upon restarting it...it seemed fine... However, shortly after this it stopped cleaning the dishes...This was right in the interim when KitchenAid replaced the plastic clip and went to the metal. What we did not realize is that pieces of the broken plastic went down into the chopper/grinder and broke that section of the dishwasher. When the repair man finally realized what had happened we called KitchenAid. I asked KitchenAid to step up and take responsibility for the faulty design and they declined saying that there was not enough evidence/proof that it was faulty design. Needless to say I will never purchase another KitchenAid/Whirlpool product only because they will not step up and take responsibility for their product. Final note...this new repair will cost another $300.00.

We bought our house in 2004 and immediately started anew with appliances, granite etc., in our kitchen. I chose KitchenAid because I owned it years ago and had great success. We bought the most expensive dishwasher, microwave, slide-in stove and trash compactor available, thinking it would last. As you know, this stuff isnt inexpensive. We purchased the convection slide-in stove (KESC308LSS0), which died on Thanksgiving Day amid turkey cooking. A halogen microwave, which died six months ago and had to be replaced with a convection microwave that sounded like a bucket of bolts until repair, arrived under warranty one month later. The dishwasher has plastic tabs in it on the slider for the rack that break and fall into the motor. We repaired this ourselves twice with new motors and rack sliders, which now have been redesigned without the plastic tabs. We needed a part for the stove but it is discontinued, so we will have to live without it. Thankfully it is just cosmetic. We await a new control board for the oven as we speak and if we are lucky, it will work; if not, we will have to pay someone to fix it. My point is 8-year shelf life? Discontinued parts? I will never buy KitchenAid again. If we had had to pay someone to fix all this stuff, it would have been very expensive. I am really disappointed.

I spent $2,300 at Arts Appliances In North Haven, Ct, for a Slide-n electric range and microwave that were shipped direct from the factory. They were so called professionally installed. The time we used them the range emitted a loud pop and a flash which blew the breaker. The cause was a disconnected burner wire that shorted out on the chassis. Evidently the wire was never connected at the factory, an oversight that could have caused a house fire. We also quickly discovered that the lamp in the microwave above the range did not work.Arts sent us a couple of replacement bulbs. It took all my strength and care to remove the bulb which I discovered had been silicone sealed into the bulb socket. Its incredible that no one discovered these defects during the in assembly process or in Quality Control. Two major appliance shipped to the same consumer and both were defective. Adding insult to injury it took days to reach the factory claim center and days for a tech to arrive. The store owners insisted that I had to resolve the problem with the factory.

My KitchenAid dishwasher caught fire caused damage to my home. There was a class action lawsuit with a substantial settlement/compensation to the owners. KitchenAid offered me $100 off MSRP for a new dishwasher. I can purchase a new dishwasher for hundreds off msrp at my local mom and pop store. KitchenAids offer is not only insulting and offensive but also no different to what they offer all their customers with minor complaints. Kitchenaid dishwashers involved in the lawsuit were found to be faulty and downright dangerous as they catch fire and can burn a home down. Had I not been home at the time, my home would have been destroyed and $100 is what they think is appropriate. KitchenAid does not stand by their products nor do they provide support or assistance.

I echo what others have posted about Kitchenaids KFIS29 french door refrigerator - a total disappointment, buyers remorse, and Whirlpool must spend a lot of time and money making sure the people who answer the phone at their Customer experience Center are extremely polite while offering no solutions. From date of installation, Aug. 2013, the fridge never kept beverages and food in the upper unit cold, regardless of temp setting, the freezer simply could not keep items frozen, and the unit is loud. I chalked this off to the ill effects of being energy efficient. In the summer of 2014 I placed my first service call because the ice maker stopped making ice (never made much to begin with), the already high noise levels had increased, and the upper unit would not get below 43 degrees. When the repairman arrived, there was nothing I could tell him about the unit that he was not already very aware of. I was told I needed the kit and naturally the kit had to be ordered and I was told I had to call a special number at Whirlpool and order the kit. What an ordeal that was. In the mean time, the fridge started making a very loud sound like an impact hammer. Repairman can back out and found a huge amount of ice build up on the evaporator. The fan blades were hitting the ice causing the noise. Ice removed, problem solved, at least for a while. A few days later the the freezer was frosting up so another call to the repairman. The freezer door gasket was faulty and had to be corrected. Finally, the parts needed to fix the ice maker situation arrived. The kit was to correct the issue with low ice production, frost build up between ice maker and rear of the fridge, and to correct the problem with water dripping down and onto the evaporator coils and freezing. The control panel and a couple of other parts were also replaced. All good? Not exactly. The fridge still was not cooling, water was leaking from ice bin, and the noise level was still very high. Trying to get this thing fixed within warranty period, I call for service once again. The repairman and Whirlpool tech center ran tests and determined I needed a new evaporator and several other parts related to the cooling system. I called the Customer experience Center and requested a new unit. I was politely told that I had not had enough problems to warrant a replacement and that as long as the unit was + or - 5 degrees of the recommended temp settings (37 upper / 0 freezer) it was considered acceptable. Do not know about you but 43 or higher degree milk is not good and ice cream is suppose to melt after you take it out of the freezer. I was told by a Supervisor that since I had experienced some problems with the unit they would extend my factory warranty for six months. I was told if the parts on order did not correct the issues we could talk about a replacement then. OK, all the parts came in and were installed. Things appeared to be good for about two months except for the fact that around 37 degrees is as cold as the upper unit appears to be able to do, 34 would be my preference. In mid Oct 2014 I noticed low ice production, the noise level increasing, water dripping from the ice bin again, and there is frost building up again between the ice maker and back of the fridge again. I called the Customer experience Center to discuss replacement. I was told that since it had been more than 30 days since the repairs I would have to have a repairmen come out and and get on a call with tech support and diagnose the problem and oh, by the way, the unit is no longer under factory warranty. I advised that I had been told and assured that my factory warranty had been extended for 6 months. I was basically told that I was not told that and it would be impossible for that to occur. When I provided the name and date that I was told the warranty was extended I was told there was no one there by that name. It should be noted that only two people live in the house and thus it is not like the fridge is in a constant state of opening and closing and so on. To sum up, I have had to take off work 7 times for the fridge to be looked at and actual repairs to be made. I have absolutely no confidence that any further repairs will produce long lasting results. Looking at the dates of comments about the KFIS29, it appears no changes have been made to the fridge since people are reporting the same problems on units recently purchased as people who purchased them a year or more ago have experienced. If you are looking for a french door fridge you might want to not have this one on your short list.

After reading all of the negative reviews about Whirlpools Customer Service, I felt I had to post my very positive experience. We purchased a KitchenAid Architect series refrigerator in April 2015. Unfortunately, it turned out be a defective fridge which would not be repaired. We had several visits to repair the unit since it simply would not defrost, and several different technicians, but in the end they couldnt fix the problem. I was quite apprehensive about what resolution would be offered and was ready for a big battle. To my surprise, Whirlpool (KitchenAid) Customer Service couldnt have been better. They offered me an exchange or a complete refund without hesitation. Even through my repairs, each call was handled promptly and efficiently. I have no complaints and even though this refrigerator didnt turn out to be what I had hoped for, I would not hesitate to purchase a KitchenAid appliance again in the future.

We purchased this refrigerator, along with an entire line of KitchenAid appliances (dishwasher, stove, microwave, even a toaster oven). It has been a disaster since day one. The doors have never aligned correctly (as seen reviewed before) and the ice maker stopped working early on and water ran and ruined my wood floor (as reviewed before). But, the main problem is with the coils in the refrigerator that consistently ice up, allowing no air flow, therefore no cooling (which has been reviewed before). Obviously, this leads to spoiling food, which we have replaced numerous times due to the problem. Now, we keep a thermometer in it at all times, so once we see it start getting warmer, we have to take apart the refrigerator to defrost the ice that has covered the coils. We have had this problem serviced four or five times. Each time replacing various parts... the last time pretty much replacing EVERYTHING INTERNALLY.The service techs admit this is a problem, due to the dual compressor KitchenAid tried to do with this model. Even store salespeople admit it didnt work and has been changed. Well, enough is enough. I want a new refrigerator, not a replacement, not any more service calls. But, I have been told that I need to wait until it fails again, then call customer service again to report the problem. Someone will have to come out again and assess the problem... Should I just leave the rancid food in there for them to take back to KitchenAid with them once they come? Come on KitchenAid... read the file. Its all there in black and white... every single service call. Time to fess up and fix the problem, with a NEW refrigerator.

I purchased a KitchenAid refrigerator from KAM Appliances in July of 2012 and received delivery in September as they were on back order. From the beginning, we had difficulty regulating the temperature of the refrigerator. It is model KFFS20EYMS. When I called KAM the first time the technician they sent told me I did not open the refrigerator often enough to let in hot air - in the meantime, I am throwing out enough fresh produce since it seemed that the vegetable crisper was the most troublesome spot. I was also told it had to do with the ice maker being below that although the meat drawer is between them - plus I would assume some type of insulated barrier. The second time I had someone come they replaced a part and told me those thermometers you can purchase to check the temp are no good. The sales department at KAM told me the only thing the could do was sell me a new refrigerator - and this one not even 6 months old. I would never go back to KAM for another appliance and I purchased two other appliances the day I order the refrigerator - thank goodness they were not KitchenAid appliances. When the one year manufacturers warranty ran out, my husband spent a very well invested $49 for an extended warranty. Those men have been here 4 times and I still have frozen produce and now things are freezing in the meat compartment. KitchenAid should stick to stand mixers. If I were a woman of means, I would take this refrigerator and throw it away and buy a Kenmore!! If I could rate it less than one star, I would.

After sending a number of letters to Good Deal Appliances and Whirlpool along with a number of conversations, they have agreed to order me a new refrigerator at no cost to me.. It should be delivered the end of June.

Our KitchenAid oven/convection oven combo with Microwave Model # KEMS308SWH blew a fuse while on self-clean. Repairman said that KitchenAid ovens blow fuses all the time while on self-clean. He suggested that I not try to use that feature again because it will happen again and that Kitchen Aid tends to overheat. Repairs are expensive since the entire oven has to be removed from the wall and the back removed to access the fuse. We now realize that we have paid over $3000 for an oven with a feature we cannot use and, after reading other complaints, could even be dangerous. Kitchen Aid should do something about this immediately.

In 2010 my wife had her dream kitchen installed, which included all Kitchenaid Stainless Steel appliances. All top of the line. (Sadly, my wife died a year and a half later of cancer) It is now just me, and an occasional child home from college, so these appliances are getting very light use. The freezer on the bottom refrigerator started to fill with ice at the bottom, which destroyed the Cherry floor underneath. This was due to a clogged duck valve, which is a two dollar part. The repairman said that they all do it, and a replacement part that was modified was installed. The damage to the floor is estimated to be over a thousand dollars. The dishwasher has gone through two thermal fuses, and now wont cycle. Im waiting for the repairman as I write this. I will never recommend any Kitchenaid appliance to anyone, and my three kids who are all in the process of going out on their own will not either. My call to Kitchenaid for the refrigerator problem was not only unhelpful, but I ended up at a call center in who knows where. So, avoid this brand. I am so disgusted with the dishwasher that I am ready to have it replaced.