We purchased a $1000 KitchenAid Dishwasher 2 years ago. From a local co. Info arrived about extended warranty for $109. This is not our first rodeo with appliances. We have had them since our first house in 1976. Four homes later in Fargo, ND we downsized. We have always upgraded appliances over the years. Not because they failed... we just wanted new ones at the time. This condo is brand new, built in 2013. This has been a nightmare. 45 days later and its still broken. 2 service calls from the assigned warranty repair service dealer, and Im still washing my dishes. Im 64 yo and this is a pain! Kids: if its an old appliance, keep it running with repairs. Dont buy new!

I live in Burnaby and I am having the same problem with my KitchenAid KSS042FMX side by side with custom panels to match the rest of my kitchen. The service guy gave me the news yesterday the part is not available any longer!! Did you go for the rebuild and did it work? I am told to call this company in the US and they could rebuild it for me.

This refrigerator is not even 2 years old and one of the LED lights burned out. Long story short, technician could not fix it, he said you need a new fridge, say what, for a light bulb??? KitchenAid offers to replace it, oh by the way it will cost you $600.00 because it is out of warranty. I ask KitchenAid if they are for real, $600.00 for a light bulb, are you kidding me. Everything else on the fridge works but the LED lights. Poor design such that the connector pulls off the wires that are buried inside the cabinet and the modern techs do not know how to repair, therefore, need new fridge is the answer. Do not buy this fridge if you want something that lasts. Also do not bother to call KitchenAid customer service, they are no help at all. I bought this fridge, a double oven and a dishwasher, all at the same time. I will never buy KitchenAid again.

Kitchenaid Duel Fuel Range Oven Problem Model KDRP407HSS10 - While baking oven door locked and went into cleaning cycle, food in oven was smoking and could not cancel cycle. Husband had to turn breaker off and let oven cool down and then turn breaker back on so electronics would unlock door and then was able to get food out. Tried to use oven again and did the same thing. Called Kitchenaid and they would not admit or even acknowledge they were aware of the problem. I told them they had to be aware of the problem because I have seen postings of the same exact problem going all the way back to 2005. Had to ask twice to talk to supervisors at next level to try and get their explanation of what it would take to repair the range. I explained I wanted to talk to someone who had knowledge of what it was required to fix the problem. Someone at KA has to know what is wrong. I am now waiting for the third supervisor to call us back. One posting I read said that in the state of NY there was a class action lawsuit filed against KA. This is an extremely dangerous situation and could cause a serious fire. Do not understand why this problem has not been addressed. The ovens should have been recalled.

Appliance is four years old. Came back to our vacation home to a broken freezer/fridge. Three compressors had to be replaced. Lost hundreds of dollars in food. Not to mention the stink. Person checking our home had to throw away all food.

After purchasing and installing a new Kitchenaid Architect Series II convection wall oven (KEBS109SS), the noise from the convection fan was overwhelming. I removed the oven from the wall and opened the rear panel when I noticed that the fan motor was loose. Further investigation helped me determine that the mounting screws were accessible from the inside of the oven by removing the panel covering the fan. Once I tightened the mounting screws, the sound from the convection fan is almost unnoticeable. I can understand the complaints made from other Kitchenaid owners concerning the irritating fan noise. Hopefully, this simple repair will eliminate their problem so they too can enjoy their ovens too.

My 2008 built-in needs a new panel (brain). Its no longer made, so the only solution is to disable my unit, send the panel out (at MY expense), have someone repair it, and hope for the best. By the way, no guarantee of how long it will take or if it is actually the fix we need. The freezer door had to be replaced just a few months after we purchased this unit. The ice maker flap wasnt working properly. This unit was about $6000, and I really dont want to buy a new one but may have no choice! This is ridiculous!!!

My fridge is great. Sturdy, sleek & keeps my food fresh. Freshness is important to me and my family. Just the right size! Not too big or too small. With three people in our house that drink different flavors of soda, all three 12 packs fit!!!

We have had two kitchenaid ranges in the last two years. The first one burnt up twice on the self-clean cycle and was replaced by a range with a higher speed blower fan that is extremely loud and annoying. Kitchenaid replaced the fan twice and have come to a conclusion that this is normal. When I first contacted Kitchenaid, their comment was we have had no noisy fan complaints. Service techs they have replaced many. Kitchenaid have told us they no longer going to help us with the noisy fan as it is normal. We are now stuck with a $2200 range. We will never buy kitchenaid junk again.

I have had several KitchenAid dishwashers, and have found all of them to be a good solid value for the money. Capacity/noise level/rack design/durability/appearance all good. I run heavy use and have not encountered any repairs. I typically spend around 1100.00 and plan on 7-8 years of use before purchasing again. I like the hidden controls and the cycle light is easy to notify you. Very functional and I would do it again! The only reason I gave it all 4s is that I would have to save the 5s for an over the top Swedish dishwasher which I wont spring for $$$$!

I am so glad I came here to read the reviews as I have a decision to make. I purchased this model Kitchenaid dishwasher which was to be installed today. It didnt work. The installer said it was either the washer motor or the CPU. Im not technically inclined enough to know the difference. He took it back to the store and brought out another one. It didnt work either. The suggestion was made that there was a problem with my power and/or water supply. My Kenmore dishwasher worked for 20 years on those resources.Store tested the machines and found that they were both defective. I was offered the opportunity to have them replace the defective part or get full credit and choose a different dishwasher. My confidence level was very low and it seemed akin to buying a new car, but let us put a new engine in it first. After reading these very helpful reviews, I shall select a different brand of dishwasher. Thank you all.

Purchased KitchenAid Architect II 24 45 decibel built-in stainless steel dishwasher in May 2014. Problem with lower basket wheels falling off. This has happened twice, with the last time two wheels fell on to the heating element and burned up. A week later the burnt smell is still in the machine. Whirlpool, who makes this, said this is not considered a hazard because even though it burned up the plastic wheel, it did not cause a fire. A ridiculous answer! I suggested better fitting wheels are needed along with a screen over the heating element to prevent anything from landing on it. They wont do anything, even replace the wheels, because it didnt catch on fire!! Buyer beware - poor product, poor customer service!!

Approximately 10 years ago I purchased a 42 inch Kitchen Aid Refrigerator model kssc42qmS01 for about $5500. Seven years later, it required a rebuild of the circuit board for about $400. Last month the overtemp warning light was coming on for both the freezer and refrigerator. The authorized repair guy and Kitchen Aid said they could not fix the board due to the Tsunami in Japan. This excuse does not hold water since there are several after market repair shops that fix these boards daily. Just Google Kitchen Aid Control Board and you will find an entire market place of repair shops and used boards. (They all love Kitchen Aid!) If you read the detailed accounts of other pissed off homeowners who got stuck with a large piece of unserviceable junk in their kitchen read on from this website. My favorite is the guy who fixed his own control card for $6. Blaming a Tsunami is a convenient excuse to not fix or service these refrigerators because of underlying design flaws. Unfortunately I wasnt able to fix my board a second time despite the $500 in service calls and emergency repairs. The refrigerator still cant maintain its temperature. Kitchen Aid says theres nothing they can do except offer me a special price which is not better that a good Internet price from an online deep discounter. Keep in mind that this is a built in in a custom kitchen. (The Kitchen was featured in a local Milwaukee Magazine) I cant just rip this 42 inch built in out and put in a stand alone refrigerator because there would be a large gap in the 42 inch cavity not to mention a 3 inch projection even with a counter depth unit. And why would I buy another Kitchen Aid / GE built in when they walk away from their own product? My advise is to stay away from Kitchen Aid / GE built-ins.

New fridge delivered 1/30/19. 2/9/19 freezer completely covered in ice, day 15 freezer still not properly working. Called Kit Aid/Whirlpool & they said “we’re slammed”. They couldn’t tell me if it was in warranty. Told me to look at my manual. After many calls, a new fridge was delivered. They took fridge out of box to find one upper door was significantly damaged. Their answer was to take door off the one being returned & replace the damaged door. 8 months later freezer items are melting & refrigerator temp goes to 45 degrees. Thermostat is replaced. January 2020 freezer drawer & ice very loose. Won’t stay in place- another service call. February 2020 everything in freezer is melted again-another service call.Now, there is rust on the outside of the freezer door, and the top left door doesn’t seal well at all. The seals on both sides are torn. I was told that might be expected on a 15 year old appliance but certainly not on an 18 mos old fridge. I suspect when they swapped out the door from the broken fridge it didn’t fit correctly. Also, KA said I must have used abrasive cleaners & brushes for the rust to appear. That has never happened. We have been extremely careful to use only water and soft cloth to wipe. Their insinuation is insulting.I have been given names, emails, phone #s at Whirlpool, at All South Appliance etc. The customer service is lousy, non-exsistent in fact. After sending multiple pictures to different people, I have been told they cannot extend warranty coverage (I had been told twice that was probably how it would be handled). To say I am irate is an understatement. Never buy a KA. It doesn’t matter that you spent $3000 for what you expected to be high quality. It is junk and corporate KA/Whirlpool could care less.

I purchased a KitchenAid microwave for $784.00 and $102.00 for the extended warranty and both of those were my problem. The microwave went out and I have had to make over 10 different calls and waste over 5 hours on the phone with KitchenAid extended warranty company. At first they refused to cover the oven because they said it was heat related damage. I have to admit that I am not very smart but I do know that a microwave oven has to get hot in order to work! After I called the store I purchased it from and after the repair company called them on my behalf, they want me to accept only 75% of replacement value. I can never recommend anyone to buy KitchenAid or Whirlpool products because with my experience, they do not stand behind their products or care about their customers. I have spoken to 3 supervisors; all of them follow the company line. The difference in dollars to keep a satisfied customer is $236.00. That is not much for a multi-billion dollar company. I will continue to contact as many information outlets as possible including TV, radio and newspapers, as well as spending time in appliance stores to inform others of my experience. All I can say is purchase KitchenAid/Whirlpool at your own risk!

I have a $2850 piece of fruit in my kitchen that is less than one year old. Its a lemon made by KitchenAid. I purchased the refrigerator KFIS29BBMS00 in brand new condition from a Texas appliance retailer in North Richland Hills in September of 2012. All was well until six months later, in March of 2013, the refrigerator stopped keeping the non-freezer items cool and ice was forming around the ice maker in the upper refrigerator, and also inside the door of the freezer.They, KitchenAid, dispatched an appliance technician for diagnostics. Lets start the count off for personal days of vacation stolen by these guys. (1 day) Evaporator fan ordered, and installed 10 days later mid April. (2 days) Load noise and additional ice build up 1 week later, service call scheduled. Same repair guy, different day. Parts ordered to replace faulty fan. (3 days) Two weeks later, installed firmware upgraded circuit board. (4 days vacation) In late June, the ice maker stopped working, service scheduled mid July with new service company and technician. (5 days vacation) Of course, parts ordered again... This time, the technician had them shipped to my house.About 12 days later, we received a parts shipment. We called KitchenAid when we received the parts package, asking when the service company was supposed to be back. They contacted them and they were out the next day. (6 days of vacation) Unfortunately, there were two additional parts being shipped and the repair could not be completed. Should not someone have known this dependency when we called? Fast forward an additional two weeks, now we are in early August and we called the service company again since all the parts are in. They cant come out until Sept 3, and in the meantime the refrigerator is making a very loud annoying noise.So, we called KitchenAid to report it and let them know we could not have the appliance serviced with the previous work order since the service provider stated they were only authorized to repair the ice maker. KitchenAid dispatched a third appliance repair company, who was scheduled by KitchenAid for 8/26, then no call no show. They said they did not receive a work order from KitchenAid, but assured me they could make it tomorrow, 8/26. (7 days vacation lost) The third repair company came out today, 8/27, and said they cant repair the refrigerator until the other company completes their work order. (8 days of vacation) Remember now, I still have another appointment scheduled for 9/3/2013, so count on another vacation day, totaling 9 for now and counting.

This was the only company that offered what I wanted - a double convection oven with induction cook top. I absolutely love cooking on it! Still learning all it can do! The induction cook top has a power boost the is amazing, heating a teapot or pot of water in mere seconds. The double oven is perfect for baking and large meals.

The dishwasher has been repaired two times and is leaking again. I hate this dishwasher and almost from day one. I only had it a short time and it started to leak all over my wood floors. We had it fixed and again. We had to pay to repair the leak a second time and again water on my wood floors. Today, I came upstairs to find water all over the floors again! Plus, it hasnt really cleaned the dishes well in a long time. I am going out today and shop for a new dishwasher and will not even consider KitchenAid. And I had a KitchenAid stove for a very short time and had to go out and buy a GE because at Thanksgiving, the oven stopped working. Right now, I have a KA refrigerator and cannot wait to get rid of it. I will never buy anything KitchenAid. Ill try Bosch or stick with GE!

I regret every day that I bought a KitchenAid. I bought top of the line double oven and upon installation we noted that the oven door was crooked and installed wrong by manufacturer. I have not even used the oven but KitchenAid refuses to replace the oven door. They say that according to their manufacturers warranty, they are only obligated to repair it once the appliance is in your house. That is the worst customer service that exist.

This refrigerator is just over 1 year old and it has stopped cooling 5 times. It is a defect that KitchenAid is aware of and they arent doing anything to fix it. They have an internal service bulletin on this issue. They send a repairman out and he replaces a part and 2 months later it stops cooling due to ice build up behind cold cut/vegetable drawer. They continue to make different repairs until your warranty is expired, then you are out of luck. KitchenAid knows they have a bad product. They dont have a permanent solution, yet they continue to sell this model. What kind of company does this? How do they get away with it? AN ATTORNEY NEEDS TO FILE A CLASS ACTION LAWSUIT! Maybe that will get KitchenAids attention.

After a year and a half dealing with a malfunctioning refrigerator (floor model), Whirlpool agreed to replace it with a brand new upgraded model. I am impressed with their customer service. Its been about 2 months and the new one works like a champ! Thank you Whirlpool!

The stove is only two years and old and when the self-cleaning cycle was run for the first time. The thermostat burned out mid-cycle and the unit shut down and the door was locked. The repair cost $213.45. Based on what I have seen online, this is a common problem with KitchenAid stoves. Since it was no longer under warranty, they wouldnt cover the cost. This appliance should be recalled!

My family bought this range as it was one of the few gas stove downdraft ranges that could be installed in the middle of an island. It is pretty in our island but it is a TERRIBLE and I mean TERRIBLE range. The oven cooks uneven so dont even thinking about trying to bake anything. Over the holiday, the only way I could get by without burning the food was to place the thickest part of the leg of lamb towards the back. Not to mention that it probably takes about 30 minutes to even get the oven to 350 degree heat. It is ridiculous that something this expensive would perform so poorly. To top this off, the self cleaning function does not work.I decided to use regular oven cleaner and that was a big mistake. Now the inside of the oven is peeling. I contacted Kitchenaid to see if it was safe to cook and their representatives are basically robots and would not provide me with an answer or anyone else who could help, they just kept repeating we dont suggest harsh oven cleaning products. I think 450 degree heat is pretty harsh, so how can an oven cleaner be worst? HUGE disappointment overall and would not recommend or ever purchase a Kitchenaid product again.

My KitchenAid Double Oven #KEBS208SSS04 is only two months old. I used the self cleaning feature and within an hour, there was a large pop and the glass exploded. It went everywhere. I contacted KitchenAid twice, each time I could only leave a message. I also tried to email my complaint; however, the email was returned undeliverable. I hope this will help someone looking for a new oven. Please do a lot of research before purchasing.

KitchenAid dishwasher model KUDC101X with touch-sensitive control panel too sensitive! Dishwasher can be turned on and off by my dogs or just standing in front of it. Most frustrating, I hate it! Dishwasher gets turned on by mistake then does not drain so it stays wet and smells, gets turned off mid-wash cycle and the KitchenAid customer service reps says, Sorry, it is working as it should. I say, bad design, and Im a very unhappy customer. No more KitchenAid/Whirlpool for me!

I just contacted KitchenAid customer service about my glass exploding in my oven door while using the self clean feature. They told me there were no known problem with this feature. If you have a problem with the feature, it needs to be documented with KitchenAid directly. They have decided to replace my glass at their costs. I have a feeling they are aware there is an issue and just dont want to admit it!.

I have a model KEBC107KSS04 Superba Self-Cleaning Electric Wall Oven/Convection. Self cleaning causes the oven to malfunction or breakdown. We cleaned the oven once and had to pay for a costly repair. Oven would not go up to desired temperature. Oven temperature stuck on Low . We cleaned the oven a second time and the same malfunction occurred. I’m not willing to pay for a second costly repair. KitchenAid, I am sure is aware of the problem. Just reading the complaints made me aware, I am not alone.

I want to join in the conversation about NOT BUYING a KitchenAid refrigerator. Same problems as others. First water all over the floor from broken/backed up line. Now refrigerator completely stopped working. Service just left after stating that the main control board is fried. The servicer said he wouldnt even touch it until I spoke with KitchenAid because they no longer make the part and they will have to decide what will be done. Immediately called KitchenAid and was told they would have to file a claim and then decide what will be done. Its Tuesday. I have had no refrigeration since Friday and now I hear horror stories about the complete lack of response from manufacturer. Never Never Never buy a KitchenAid. I cant believe I did.

In October 2016, I bought stainless dishwasher model KDTEESS1. The appliance itself works well but after one year I noticed rust spots appearing on the front door. It has gotten worse. KitchenAid is not standing behind its product.The door was not sealed or finished properly. I contacted KitchenAid and was told the one year warranty had passed and I had to buy a new door. Clearly this door was defective as I have an older dishwasher which does not have this problem.

My husband and I recently built a home and purchased the entire KitchenAid Pro suite for our kitchen which included a double oven, microwave, dishwasher, induction stove top and a built in refrigerator. The product was beautiful but after 4 short months of owning the products our induction stove top chipped, the sensor on the double oven failed and now our fridge is no longer cooling. We have taken countless days off of work to have a contractor come out to fix the appliances but we have come to the final straw with the fridge. Two weeks, two contractors and two refrigerator parts later we still do not have a fridge.My husband has called KitchenAid numerous times and the customer service is absolutely terrible. You call and wait on hold for a good 20-30 minutes then once you receive a customer support specialist, they tell you to call a nearby contractor and make an appointment. Better yet, the contractor comes out and has to order the part which takes a week and you have to take another day off of work because they dont work weekends.With all of the troubles we have faced with KitchenAid/Whirlpool appliances, I would not recommend their products let alone the company. We spent a lot of money on their products and yet we sit here for over two weeks waiting for a part to figure out if that will even fix the built in fridge. Whirlpool is a multi million dollar company and we have to wait to receive a new fridge until the contractor can determine it cannot be fixed, just a great use of our money and time.

My Kitchenaid stove has the high output burner on the top left front. It has damaged my Corian countertop. It is a defect in the design of the stove. I had a stove with the same location of the high output burner and it never affected the countertop.

I purchased a KitchenAid built-in dishwasher last fall and if it wasnt so difficult to take out I would not have kept it. Not only was it costly, the top tray does not stay in and you have to hold it while filling the bottom tray. The two trays are so close together that you cannot use the utensils box to hold a knife or spatula or a large spoon. Even plates and cutting boards will stop the sprayer from rotating. Truly the worst purchase I have made in years.

I have put the following letter in the mail to Whirlpool, owner of KitchenAid, because my experience over the last year has been so extremely frustrating. The letter summarizes my experiences. Please review the following timeline of events: On 10/28/2011, my husband and I purchased KitchenAid Dishwasher model #KUDS30IXSS from D&K Appliances in Newtown Square, PA. The dishwasher was installed by D&K on 11/3/2011 and by 3/5/2012, the dishwasher has no power. Then by 3/6/2012, D&K Appliances repaired it by replacing a fuse. On 5/21/2012, the dishwasher had no power. Then on 5/23/2012, D&K Appliances repaired it by replacing the fuse again.On 6/26/2012, the dishwasher had no power. The following day, 6/27/2012, D&K Appliances repaired it by replacing the fuse again and refers us to A&E Factory Service because they can’t figure out why the fuse keeps blowing. On 7/9/2012, A&E Factory Service looked at the dishwasher and tightened the connection to the fuse. They told us that we must run the hot water before we use our dishwasher. Since the dishwasher has a 4-hour delay start feature, this seems ridiculous. On Saturday, 12/15/2012, the dishwasher had no power. On Monday, 12/17/2012, we called Whirlpool Customer Service to request a replacement dishwasher. We had an extremely aggravating conversation with two customer service reps who insisted that the dishwasher needed to be looked at again by a third company, Micro Ovens of Delaware. Your rep set up a repair visit for 12/19/2011, between 8:00 am and 5:00 pm.On Wednesday, 12/19/2012, I placed a call to Micro Ovens to see if I can get a more exact time that they will be arriving. They informed me that they do not come to my area and that Whirlpool should not have set it up. I then called Whirlpool Customer Service again. Your rep was very kind and apologetic and handled the call very well. However, despite her best efforts, she could find no one to repair my dishwasher before Christmas, 12/27/2012 was the first available. Between 12/15/2012-12/27/2012, I had no working dishwasher. On 12/27/2012, Ace Appliance Service of Delaware Valley spoke to your tech line while they are here. They were informed that there is a “Fuse Kit” that needed to be ordered. This will take about a week to come in. Ace replaced the fuse to get my dishwasher working in the meantime.On 1/3/2013, the dishwasher had no power. I called Ace Appliance to see if the “Fuse Kit” has come in. They advised me that the wrong thing arrived yesterday. They will order the right thing. I asked for the right thing to be overnighted. They advised me that I would have to pay for that because Whirlpool would not. They will not set up a new date for the install of this kit until it comes in, which most likely will be Monday. Throughout this process, I have been appalled at how many times someone has referred to the rules set up by Whirlpool as the reason for not doing what should be done to make this situation right. I need a replacement dishwasher. Any advice you can give as to how you can make this happen would be greatly appreciated.

22.6 ft counter-depth model ksc23c8eyy02 - Weve had this fridge for over a year and after the third service call, should have sent it back as a lemon. We bought a Kitchen Aid because the one we were replacing is a 17-year-old Kitchen Aid SuperBa thats now in our garage, still working. Number of service calls in past year: 3, soon to be 4. We bought a Lowes extended warranty so I have only been dealing with Lowes contract service, not KitchenAid. I have no complaints about KitchenAid service, just the quality of their product.Pros: I gave it an extra star because its so pretty. Cool functionality, easy to keep clean. Stainless surface will hold magnets, too. Cons: Ice maker has only worked twice. Ice freezes into a large block since its on the door. We buy ice and pour it in, but the ice dispenser freezes up and does not dispense at all. Lowes contracted service technicians replaced the ice maker at 5 months after purchase and it worked for about a month before it stopped making ice again. I have not had time to call and take a day off work for yet another service call. Water dispenser doesnt work unless fridge temp is set above 40 F. The technician explained that the engineering is such that the water line is too close to the coils as it passes through the fridge and it freezes. So, the water line freezes and does not work unless you keep the fridge above 40F (and then the milk goes bad before the date during the summer months). The doors are not balanced or smooth in closing and the freezer door has been left a crack open several times because you have to push it to make sure its closed. They have been here to adjust the doors at least twice. I am so very disappointed in this fridge. I have many Kitchen Aid appliances and was always willing to pay extra for the quality, but I didnt get that this time.

We purchased our KitchenAid Dishwasher KUDE40FXSS1 5 years ago. Although it washes the dishes well, to date we have replaced an upper basket wheel mechanism 6 times and now ALL of the wheels on the lower basket have broken due to being brittle from the high temperatures required to clean the dishes. We are so disappointed in the CHEAP plastic used inside the dishwasher! The last time we replaced one of the upper mechanisms, the part came with some metal pieces. Brilliant! Why didnt they think of this is the beginning? So far, it is working well! We are now in the process of replacing the lower wheel mechanisms - all four of them. Until those parts arrive, we have to delicately pull out and push in the lower basket or the wheels fall off. Thank goodness we can replace the parts ourselves. I feel sorry for the people who have to get a repairman in. The cost to us has been substantial, I cant imagine what it might cost to pay someone to fix it! I will never buy another KitchenAid Dishwasher and I tell anyone who asks to never get one either!

I purchased refrigerator on 11/24/15 but due to salesman errors, I did not receive it until February 2, 2016. On July 26, 2016, I noticed the freezer door had ice on it and it had a popping noise in it. I called and serviceman came out and said he had to order new ice maker and replace the door because it had warped and he could not do anything about the popping noise. On October 3, 2016, the door and ice maker was replaced. On October 27, 2017, the door had ice on it again and noise was still there. I had a certified repairman come in and he said the freezer door on refrigerator is warped again. There has to be some reason for this to be continuing! I am not a HAPPY CUSTOMER.

Control buttons are coming off my dishwasher after only 5 years. Each one that comes off, the cycle no longer works. Funny thing - my neighbor has the exact same one and hers is doing the exact same thing. Apparently, these expensive appliances are pieces of junk! I called the corporate office, and I could buy another 1-year warranty for $300+, or buy the buttons for $75 and the control panel for $75 and replace them myself. They said all complaints were documented, but if they are, why havent they noticed that there seems to be a trend? Pay attention, KitchenAid.

Updated on 10/04/2020: When the compressor failed the digital read out display also went. The compressor is covered by 5 year warranty, but not the digital display panel. They failed on the same day?? This is a top of their line unit. (Not cheap). They came out and gave me an estimate of $600 for new digital readout unit. I am at 6 weeks and counting without the fridge and no one can give me a date!Original Review: Appliance was 4 months off first year warranty when compressor failed causing electric control panel to need replacing. Although compressor is covered in second year I was charged for the service call and new control panel (over $600). This was a $2400 bar fridge. I expected better quality and service after purchasing $20,000 in KitchenAid appliances. Not sure this will ever be my brand in the future.

Purchased dishwasher in 2011. 1 month after warranty the control panel went. A year later the wheels fell off the top rack and plastic parts ruined the motor. 2 years later we replaced the top rack wheels ourselves as did every other owner based on repair forums. A week ago in 2015 our panel went again. Never ever, ever will purchase a KitchenAid dishwasher again.

2 months ago, purchased new counter-depth KitchenAid from Sears. It never reached safe temp, and was 68 degrees after first week. Woke to spoiled food, and alarm beeping. Fast forward two months, and this refrigerator has turned our summer into numerous calls to Whirlpool (where you wait 45 min on hold before reaching anyone), 4 service appointments, (where you must be present at home waiting, for a 5 hour window), parts replacement, (must wait at least a week for parts), followed by still nonfunctioning refrigerator, then, start process over, again!!! We have had 3 service calls in the 2 month, now waiting for a fourth, each with major parts repair, only to still have 68 degrees, NON-FUNCTIONING, $3,000 refrigerator!!! Spare yourselves, if you can by staying clear of KitchenAid/Whirlpool. Tell your friends and family!!! I wouldnt wish this experience on ANYONE!!! They refuse to exchange or refund. Only continue to attempt to repair... UGH!!!

This dishwasher is so much dramatically quieter than my previous Maytag, I don’t even realize it’s on or off. I cannot tell you how much I love that about it. It cleans quite well and is easy enough to use, but that is its outstanding characteristic.

As one lady from Mount Pleasant, SC reported, we are experiencing the very same issues. Weve owned our 30 inch slide in gas range for 3 years and when you brush up against it you wont even know until later on when you smell gas that one of the knobs was turned ever so slightly emitting the gas fumes. I contacted KitchenAid Customer Experience and reported this matter and to see if they have come up with a fix or recall. There hasnt been any. With all the news of gas explosions happening to houses across the country, this is definitely a safety issue. Im hoping Consumers Union and/or the Consumer Product Safety Commission can do something before someone else experiences a horrifying event.

My home warranty company sent someone out to repair my JennAir stove. That company said they couldnt repair it so it was replaced with a KitchenAid. I would rather have the JennAir stove. Kitchenaid stove doesnt have some of the features the JennAir had.

Its a beautiful piece of junk! I bought Stainless steel model #KGRA806PSS on January 2006. The first service call was on January 2007; second on January 2008; third on April 2008. Of course, my fourth service call is now past the 5 year warranty. The igniter would click forever and then go out. Three times Ive had the electronic replaced. Oven would preheat, come to temperature then would lose heat and never reheat past 275. I didnt dare use the self-cleaning feature after reading the horror stories of glass shattering or doors locking or burning the electric board out. Anyways, we called KitchenAid and after being told that they never have had complaints about this range, we told them that they should try looking at the complaints registered online. Well, since this would be the fourth service call about the same problem, they would send a service technician out and if its the same problem, they would pro rate a new stove. The service technician just called and said that hes on the way out and did you know that there is a $135 service charge? No, I will not pay the service call, after all Kitchenaid called and set up the call and Im not paying another dime on this $1500 money pit!Buyer beware. KitchenAid is no longer a customer friendly company and they do not stand behind their product. If they resolve this, I will report back but as my husband is on the phone and it doesnt sound promising, you probably will not be hearing anything more on this piece of junk!

KitchenAid 23.8 cu. ft. Counter-Depth French-Door Refrigerator with PrintShield Finish, Stainless Steel: bought May 2021 for $3999.99. My New Kitchen aid fridge is constantly on 50 degrees Celsius, Freezer way below -10, ice takes forever to make, there is a buzz noise. I scheduled a technical support for review and he confirmed all the problems and he said I will need a computer part replaced. I do not have any follow up email or call on my problem the technician confirmed. Calling customer service is just useless...they do not have any status on the part that was ordered or have any interest in help. I want this fridge replaced. Food is constantly getting spoilt and I cannot use this expensive junk. I just wish Kitchenaid will review my complaint and replace my fridge.

In 2009, we remodeled our kitchen and we went to Steeles Warehouse in Butte to look at appliances. We wanted a good quality and because we had heard good things about KitchenAid, that is what we looked at. After doing some research, we decided to purchase our entire kitchen appliances and to go with the KitchenAid. The first month we had our dual fuel convection range, the lights went out in the oven. We called the recommended service tech and he replaced them. A short time later (approx. three months) the lights once again burned out, and again we called the tech and he once again replaced them. At that time, the oven also was not working and he said it needed a new motherboard and replaced it. Now several months later once again, the stove is not working and once again the lights are out, again. We bought the recommended extended warranty only to find out you have outsourced it to a company that will not cover the stove under the warranty because it could have been a power surge? I will never purchase another product from the Whirlpool company. Because if you cant fix it, what is the sense in having it? We spent $3,300 for this stove and cant use it. What do you recommend?

This microwave oven is a replacement for the Electrolux that I previously owned. I would not own another because I had several issues before it totally stopped working. I have only owned this KitchenAid microwave for a few months but it's been great and has more features than I will ever use. It's also a convection air oven which I like very much even though we don't use that feature very much.

We have had this refrigerator since 2004 with no problems at all. We have had Frigidaire and Maytag refrigerators at other properties that havent lasted 3 years. Our Kitchen Aid works great and weve never needed a repair!

Purchased Kitchen Aid dishwasher model KDTM404KPS from Home Depot in Nov2020. The 1st dishwasher had a problem day 1. It was extremely loud. Like a jet plane crashing. Metal grinding weird burning smell. I called Home Depot & told them it wasn’t working. I refused repair & demanded a replacement. I then had to spend 10hrs dealing with Home Depot & Whirlpool customer service before they would agree to replace the unit. The 2nd unit had to be returned because it arrived with massive damage to the door. Huge dent. The 3rd unit was finally installed in Dec2020. However, it still makes a lot of noise. Nowhere near their 44dba rating they claim. It’s the loudest dishwasher I have ever owned. Also, the dishes come out with a white haze. They come out dirtier than when you put them in. I’m going to call customer service again. This is the worst dishwasher I have ever owned.

I am completely surprised that after spending $2500.00 on a refrigerator, that functions well and initially looked great, am now, after less than a year into owning this refrigerator, now has rust spots all over the refrigerator doors. These rust spots initially started as pin-head size but now are growing larger and more numerous. After I was able to get hold of customer service who finally routed me to the correct person (after quite a bit of time on hold), I shared with this person what my issues were. He explained to me that this happens and that there was nothing he could do about it. I continually pushed him on this issue explaining that it made no sense for a top/high end brand to have issues like this. He eventually conceded and said that he would ship all three doors and that I should schedule a time with my local KitchenAid service techs. He then said that if this occurred again that he would not be sending a new set of doors and that, this was it, no more. When the service tech showed up he explained that this always happens with this refrigerator and to be prepared for it to happen again. This is ridiculous. I would be fine if this was a one time thing, but to told by not only the local service technician but the KitchenAid customer service rep. as well, that this is something that, just happens is absurd.In addition to this, it took 90 days for the doors to arrive and after they did, it was found that they sent in two left doors! I have now been informed that I will have to wait 60 days for the right door. The local service rep that KitchenAid directed me to, did a poor job of installing the doors that I did receive, they were not aligned, the gasket was stuffed into the door so that there was heat exchange from the outside causing an improper seal so that moisture began to collect along the seams. ALSO, the door that they did send had a torn (or cut) gasket. Again, this is ridiculous that such a high end brand would affiliate with poor field techs, and send damaged product. Im beside myself and at a loss.Id say, if you are thinking of purchasing this product, STEER CLEAR. Due to my experience with KitchenAids customer service and the my experience with this particular product, I will NOT be purchasing any product from KitchenAid, and will do my best to dissuade others from doing the same. Let me add that I am using the manufactures suggested cleaning product. The KitchenAid rep initially tried to suggest that the rust spots were due to me and improper care and cleaning.

We bought a high quality KitchenAid dishwasher that leaked all over the floor 18 months later. Turns out the pump/motor assembly must be replaced at a cost of $459. The company could not care less. Im going to replace the motor assembly myself and I will never again buy KitchenAid even though my newly renovated kitchen was completely stocked with KitchenAid appliances. Ive never had such a problem with any other appliance in my 40 years of home ownership.

4 months after I bought my 3000.00 KitchenAid refrigerator. It stop cooling. I also noticed the cheese and butter drawer wouldnt close all the way, I also purchased a extended warranty so I called Sears. They sent out a repair person. He told me he would return when I took everything out of my fridge and freezer, so I did. He returned a couple days later. He looked at it for about 10 minutes and said he had to order some parts. 3 months later he returns after the parts arrived at my house, he shows up opens the doors of the fridge started taking it apart, broke one of my shelving slides in the process then I see him cut a 3 or 4 wire plug off and said, Oh you dont need that, so to remind you the ice block is completely melted by now. He said these Kitchenaid refrigerators all freeze up so when hes done he leaves 2 months later the same problem. I thawed out the ice block again then worked fine for 2 months then again in 2 months the same and thats my life with this garbage Refrigerator! DONT EVER BUY A KITCHENAID REFRIGERATOR! EVER EVER EVER!

We purchased a Kitchenaid refrigerator 29 CF model KFIS29bbms (french doors upper/ freezer below) for $2500 exactly 1 year and 2 days ago. The ice maker began to operate sporadically 3-4 days ago. Then 2 days ago the freezer quit (although we didnt realize it till last night). Today, we called Kitchenaid - they said warranty ran out two days ago!! They said too bad you are out of warranty! After getting a supervisor on the phone the best we could get was Kitchenaid would pay for parts but we are stuck paying for service call and labor. They said a service man would be out in 3 days.So in the meantime we have moved all of our food to our 13 year old General Electric beer fridge in the garage. The GE still works fine, we paid about $800 for it new back then - so it now has to carry the load for our $2500 Kitchenaid piece of junk. I wish I had read these reviews before making this purchase as it appears many other people are having the problems as us.

We bought our Kitchen Aid oven to replace the Jenn-air that was in our house when we bought it. We have had the stove one year 3 months and it completely stopped working, in the middle of supper. I am so disappointed. Paid a good chunk of money for it. What a hunk of junk. Never again.

After reading all of the negative reviews about Whirlpools Customer Service, I felt I had to post my very positive experience. We purchased a KitchenAid Architect series refrigerator in April 2015. Unfortunately, it turned out be a defective fridge which would not be repaired. We had several visits to repair the unit since it simply would not defrost, and several different technicians, but in the end they couldnt fix the problem. I was quite apprehensive about what resolution would be offered and was ready for a big battle. To my surprise, Whirlpool (KitchenAid) Customer Service couldnt have been better. They offered me an exchange or a complete refund without hesitation. Even through my repairs, each call was handled promptly and efficiently. I have no complaints and even though this refrigerator didnt turn out to be what I had hoped for, I would not hesitate to purchase a KitchenAid appliance again in the future.

We remodeled our kitchen in July of 2006. We installed all new KitchenAid appliances. The slide-in gas range/oven (model # KGSA906PSS01) is a terrible product. I had 2 service calls on the oven in the first few years. Once the 5 year warranty had expired the motherboard had to be replaced, followed by the gas valve, the sparker module and the gas range circuits. Buying a new oven now seems like a smarter move. The customer service was unsympathetic and didnt even try to stand by their product.

We purchased our gas oven/stove two years ago and I am so worried that we are going to have a gas poisoning or explosion in our home. The knobs are very easily turned on. You can brush up against it and you wont even know until later on when you smell the horrible scent of gas. I was cleaning my stove earlier this morning and came back inside the house and I knew right away that the smell was gas and sure enough the knob was ever so lightly turned to the left and emitting gas fumes. Im not sure if there is a recall so this is my first step.

First, after less than one year of use, the soap dispenser broke, so we got less-than-satisfactory washes from that point on. Now, the top rack is broken. All wheel assemblies are off, and it cost $80 for replacement parts that they gave us no instructions for. This has been the worst dishwasher I have ever owned. I have owned less-expensive units that cleaned better and never fell apart. Only reason we changed was we upgraded other appliances to stainless steel, and this dishwasher was much quieter. Never buying this brand again. Cheaply made!!

We have a KitchenAid Range Hood Microwave model KHMS155LSS-2. It starts and stops on its own. Now, an F2 code is popping up and then PAN. I called Whirpool safety at 800-331-7456. It is a known issue and they are sending the part and someone to fix it free of charge even though I bought the microwave in September 2005. Way to go KitchenAid and Whirlpool!

We bought a KitchenAid dishwasher 2 1/2 years ago and the motor just stopped working. The repair guy was even surprised. After calling KitchenAid, they would not help with anything... not one penny. The woman I spoke to was so apologetic and felt my aggravation. But, thats no consolation. I would never purchase another KitchenAid product, again.

This is the second time in two years that my KitchenAid oven (Model: KEBC177KSS05) experienced some power failures after using the self-cleaning mode. KichenAid says that they havent heard anything about it while the repair person said that hed seen it before. Time for a recall, KitchenAid!

For the last nine years I have replaced refrigerator parts every year. Most of the time it is the diffuser that needs to be replaced or ice maker will burn up and need replacement parts. I understand with the ice maker being used so much it will need parts every so often but every two years is a little outrageous. Beware. Many other refrigerators use these same parts and more than likely have the same problems.

Never ever buy KitchenAid appliance, service is garbage, product is garbage, warranty is garbage (warranty with Whirlpool company). I spend lot of money for KitchenAid appliance but after 1 year my KitchenAid appliances broke down, every single month. I called to Whirlpool for warranty. They sent a technician twice after I called 40 times, when the technician arrived, I knew more about appliances then he did, I dont know how they got hired. After 2 months passed and they couldnt find whats the issue, they said they will replace the fridge; a month passed and attempted to delivery a new fridge. When the delivery people arrived they said they cant deliver the fridge to the apartment because the fridge was too big (keep in mind they were the delivery guys). So they left and said to reschedule. We rescheduled, and a month later another delivery attempt was made by different delivery ppl but they gave the same answer which was to reschedule because the fridge is too big and that they need a technician on hand to remove the fridge doors so it can go in the apartment. So now we had to reschedule for the 3rd time... 4 weeks later we receive a call from the KitchenAid delivery department and said that if we would like the delivery done on a Saturday, I said that I was busy on Saturday and that if we have waited 4 months for this. Lets wait another 2 days and deliver the fridge on Monday, the representative said that Saturday is the only day for the delivery and that the delivery company wont be working with KitchenAid anymore. They have internal issues. So now we are trying to reschedule for the 4 times and 5 months have passed since this headache has started... A job that any other company would have fixed in 1 week is taking KitchenAid so far 5 months. I am calling the customer service every day trying to get the fridge resolved. But Im being pushed around from customer service to product and exchange department to delivery department to other departments. The KitchenAid Warranty Department should be investigated and see why are they taking people’s money and making them feel assure that once the appliances are broken, they will fix it; but instead they are a fraud.

What does a nearly $3k buy you nowadays? A refrigerator that will cost you another 1k in floor damage. If you are lucky enough to sleep through the gunshot popping noise, the icing up, and the leaky door will get you. The freezer door must now be held in closed position with dog food been pinned up against it.

I have never been more unhappy with products I have bought, we upgraded all our kitchen appliances about 8 years ago and decided to go with KitchenAid products (Refrigerator, Stove top range). We have had numerous issues with both products starting within 2 years of purchase. The stove valves were the first to go, and then failed again several times in the past 6 years. The refrigerator ice maker solenoid was the second item to fail. Recently the refrigerator seal system went, just a few months after the warranty expired. Today the stove ignition switch failed and the stove wont stop clicking. The seal system repair on the refrigerator was estimated at $1700. A new GE sells for 1000. Speaking of GE, I kept my GE refrigerator in the garage and now 23 years later it still works.

I replaced the defective control board W10219463 on my 10 year old Kitchen-Aid 42 built-in refrigerator KSSC42QMS01 with a new Service Kit W10818296 which included a new control panel which has 8 wired connectors coming out of a new metal box. To install just remove the connectors from the old control box and trash the metal enclosure and circuit board. Install the new control box and plug the new connectors into the old ones that came from the old circuit board. Each of the 8 connectors from the new control board and the 8 connectors that were removed from the old board are matching, just plug in the connectors as they fit no need to label first.The new control board has 2 circuit boards instead of one and it looks like the relays and capacitors which fail on the old boards are larger and more robust. I bought the service kit from Sears which took 3 days, and paid $350.00 which included a 2 year warranty. The replacement cost for this model is around $8,000 and I suspect it wont be the last part I purchase for this refrigerator.

Extremely disappointed that our Kitchenaid microwave magnetron has failed after only 2.5 years and requires $325 to repair (65% of the purchase price new). We have never put metal in the unit, which, after researching, appears to be the only possible operator cause of failure, meaning a part that is reportedly supposed to last 22 years is clearly defective from the factory. Service staff on the phone have been quite kind and sympathetic, but unable to help. They encouraged me to email the company directly, which I have done with the above verbiage, requesting explanation of their policy to not cover this under warranty, especially after seeing so many other people complain of the same issue. The company has not responded. The service tech who diagnosed says hes seeing this more and more, as the appliances are being built less and less robustly.

I purchased microwave/hood combo in October 2010, installed November 2010. Unit no longer heats as of mid December 2011. I did not want microwave in the way for holidays so I contacted them in January. The second service call, I was informed element inside turntable had melted. After several more service calls, six all together, my unit has been on my dining room table for almost three months. Repeated calls to Whirlpool/KitchenAid have gotten me nowhere. I maintained that if part of the turntable melted, unit must be defective. I now have to pay $315 to get the unit replaced. They have no concern that I missed work on numerous occasions for failed service calls or that I paid for initial service call. If product is defective, it should be replaced without further cost to me.

This shiny, expensive bells n whistles model replaced a new and very similar Whirlpool which lasted only 6 days before dropping dead. Repair parts were several days away and we were w/o a reefer. Retailer (Lowe’s) very kindly stepped in and arranged this replacement which was actually a slight upgrade and delivered it the very next day. Looked great until the next morning when it seemed that ice maker wasnt working correctly. Within a day and a half the ice maker required service. It was leaking and freezing all over inside the door and top of reefer interior. This resulted in two service visits before a heater kit had to be installed (factory told repair tech it should have been installed at factory). Following this, continued leaks until new seals were installed. Now, 10 1/2 months later freezer quits. Service tech comes, advises this acts exactly like a service flash they received. Performs a number of diagnostic tests and calls KitchenAid as the service bulletin does not offer any fix only says to call for special instructions. Those special instructions were to give me a case number and Customer Assist telephone number. He was told by KA there was nothing he could do - that the matter was being submitted for review and disposition. Meanwhile no freezer and water gushing forth onto kitchen floor from dead freezer/ice maker. I call the number provided and am told that the team would be reviewing the matter and it could take five (5) business days for a decision as to whether it would be repaired or replaced. This being totally unacceptable I was referred to a supervisor who told me there was no way to expedite the process. I told her that five days was totally unacceptable for a replacement decision and then comes the kicker... The five days is only for the decision, if approved by the team any replacement will take an additional 10-14 days! In the meantime I have no working freezer and the refrigerator side, while working, is much warmer than optimal temp settings and compressor is making significant noise. Until this venture we have always had Whirlpool/KitchenAid appliances for 42+ years of marriage save for a short stint with a GE reefer that wasnt our choice. TEST QUESTIONS: Do you think well ever buy anything from KitchenAid/Whirlpool again? (Oh, and did I mention this year we plan to upgrade range, microwave and dishwasher?) Is it any wonder foreign appliances are flooding the market in a country where Made in the U.S.A. once meant quality, longevity and outstanding customer service?

I bought one of the top of the line gas stoves. The paint on the grates began peeling within the first month of use. The stove was in a spec house so the warranty had expired by the time we began using it. We called a technician out to check the gas lights and ordered two more grates $200 each plus shipping. Within two weeks of use the same thing happened. I tried to talk to the customer no service. They told me there was no warranty and no managers or supervisors to speak with. I cant believe. I thought I was buying a top end product and this how I am being treated?

The valve that allows water to shut off in the dishwasher freezes open causing the water to flow out of the front of door and flood your floor. The first time I was standing there and thought the door may not have closed. About 4 months later I was not there and it flood the kitchen, into the hall and living room. Called Sears. They sent a repair guy. He saw the water did not turn off even when you opened the door of the dishwasher, he said these valves have a problem and sometimes it is intermittent. Sears tested the valve and of course it worked, so they said the water damage was not from that. So lesson learned take a video. So where else did the water come from? Spent $800 for a turn off valve for dishwasher under sink and plumber said no leaks. Need this valve because I do not trust this dishwasher, will be looking at Bosch.

I am a single mom who worked hard to purchase the gas range of my dreams. But ever since I bought this range it has been one nightmare after another. The oven glass shattered on its own one day when I was sitting in the kitchen having my coffee; the gas leaks every time I turn on the top oven; the knobs constantly break and have to be replaced every two years. Sometimes I really think this range is possessed! Possessed or not, this range is a hazard that I need to get rid of very quickly. If you are considering purchasing one of these ranges, think again. By far the worst decision my life.

Purchased new 4 years ago. When received didn’t work. They sent out repairman and decided it was junk. Replaced with a new one. Since 3 repairs on ice maker. Now problems cooling. Schedule service through KitchenAid. Waited a week. Today they said couldn’t make it. Wanting to reschedule next week. Found another authorized KitchenAid repair place to come out. Says $750-$1000 to repair. Tech says he would replace with different fridge. Pretty disheartening to have a $4,000 fridge that’s been replaced once and repaired 3 times now needs replaced again all within 4 years.

Kitchenaid KUDS35FXSS type 5771 dishwasher - The top rack pins broke and the rollers fell off, making the top rack useless. Trying to find the part but unable. After using the dry cycle I still had to dry my dishes by hand. Replaced all my appliances, my biggest complaint is the dishwasher. Never buy Kitchenaid again.

In Nov. 2017 we installed KitchenAid double ovens, model KODE500EBS02. The ovens look very nice, but they are not for bakers. They take 10 to 15 minutes to preheat, they do not brown bake goods on the bottom, and they take longer to bake an item. The baked item is never done by the suggested time on a recipe. The ovens also bake hotter in the back. These were very expensive, so I am stuck with them, however, I would not recommend them to anyone else.

The dishwasher does work quite well. The problem is the racks are garbage. They fall apart easily and are very very costly to repair. All the little bits fall off constantly hit the element and melt and burn. The adjusters on the top rack are very poorly made and quickly become useless. The wheels are the first thing to go. I asked KitchenAid if I can just buy two new racks with all the bits attached. They said no! I would have to buy all the bits and pieces, and yes get the technician in to assemble the whole thing starting at 400.00!!! NIce really nice, so they have you anyway you turn. This will be the second time we have had to replace all the bits of on a 5 year old dishwasher, first time was around 400 bucks so 800 in total to Date. Thinking of cutting my losses and just buying another brand. I think environmentally this is a total shame to toss a good dishwasher out. Shame on KitchenAid. File # **

Our KitchenAid Microwave #KHMS155LSS-4 (manufactured May 2006) has been beeping randomly and flashing the Lock key or F2. Nothing short of disconnecting will stop the beeping. Even after disconnecting the unit, I will power it back up & the Lock key or F2 will appear again & the microwave will not work at all. The beeping will continue for minutes on end. This product is dangerous and after having read the same complaints on Consumer Affairs website, its a major wonder why it has not been recalled as some consumers have stated that the microwave will suddenly turn on. I contacted Kitchen Aid & had a live chat with a rep who said, Based on the issues that youre describing, there are no recalls for the problem with this model and serial combination. I am very sorry for the inconvenience. We can only suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you contact a local factory certified care provider for further assistance. Would you like some referrals?. This is very disappointing to hear, Kitchen Aid is not doing anything about the issue.

In 2012 I purchased my new home and upgraded to ALL KitchenAid appliances. It was costly and I wish I would have done better research on appliance manufacturers. Just before the warranty was up on the first year, my refrigerator was leaking water. KitchenAid came out and fixed the water dispenser tubing. The repairman suggested that I buy another warranty and to keep buying them. He added that KitchenAid appliances are constantly breaking and the refrigerator was the worst appliance for reliability. I purchased a new 1 year warranty and that was up 1 month ago. I did not renew the warranty this year due to recent unemployment. Now the thermostat is out and it is going to cost me $300.00. I am going to purchase the warranty on all of the other appliances and ride this out. BBB and Consumer Reports recommend Thermador. I will be certain to never buy KitchenAid again and will go with what is recommended by the experts. Thanks KitchenAid!

Our microwave has failed more times than I can count: two circuit boards, the handle, the plastic grill, etc. The first failure was its turning itself on randomly. This unit is a fire hazard and the quality is absolutely the worst I have seen. I am a product design engineer and the plastic materials chosen are the cheapest and the design of the mechanical support features are like a rookie engineer did the work and knew nothing about plastics. The cosmetic cover and the air grill are now held on with black electrical tape. All of our KitchenAid appliances have had numerous failures. As near as I can tell, their product line is a total joke. Dont buy any of it ever.

I bought KitchenAid refrigerator, dishwasher, and range 2009. About two months ago, the ice maker would not dump ice into container. I had the ice maker serviced with 2 circuit boards on three occasions, still no ice. I had the ice maker replaced last week. It dumped two trays of ice in the next three hours. None since. Called factory service, and was told it MIGHT be the motherboard, at a cost in excess of $200 more. I have already spent in excess of $600 in repairs. My extended family of more than 100 people will NEVER purchase another KitchenAid appliance again.

Have a two month old microwave that’s broken down twice. Two months old, called KitchenAid multiple times for service. After the last break down we contacted KitchenAid again. We wanted a replacement their defective product. But that is not their KitchenAid’s policy. Their policy’s is to send a repair person out and try to fix their mistakes. That’s until it’s out of their “1” year warranty. “DO NOT BUY FROM THIS COMPANY”. Forgot to mention, KitchenAid has a very rude customer service department. You can hear them snickering at you when you’re on the phone trying to get help. -- Don, a certified multi KitchenAid appliance buyer. Never again.

Agree with the person commenting about the fan. This is the loudest, most irritating fan I have ever come across in an oven. I thought it was defective, it is so loud and constantly comes off and on. Called service. There is apparently nothing wrong with it.

This range (Frigidaire Gallery 30 electric range model# CGEF304DK) was included in our new home purchased last year. The range looks nice but the oven racks repeatedly fall down causing the food and pans to spill out! This problem I was told was due to my neglect. Are they kidding? Steel racks are not long enough to stay in contact with the oven sides! The racks are not distorted or bent they just fall down. This could cause serious flesh burns and or a catastrophic fire if unattended for any short time period. KitchenAid totally abandoned their responsibility in this matter. Also the convection fan failed to operate. This upscale range is not older than 3 years, its a disgrace. We put tin cans in to support the racks when using the oven. Pitifully sad. DONT PURCHASE THEIR PRODUCTS.

I purchased a double convection oven, KitchenAid Model KEBC208KSSo in 2003. I engaged the self cleaning feature last Dec 2011, not for the first time, and this time like everyone else, the door locked, the control panel shut down and $1,800 of repairs followed. I had replaced thermal fuse, fuse assembly, wiring harness, touchpad, control board, etc. Calls to Customer Service are useless: mantra of the oven is 10 yrs old, it is not our problem, repeated over and over. No assistance whatsoever.

After 13 months (really several months before that) fridge was not cooling properly, ice building up behind drawers, ice maker wont make ice most of the time. So far we have spent over $1400.00 on repairs and again it is not cooling properly. I will never purchase a KitchenAid again. Very disappointed. Model is French door purchased in August of 2013 - KFIS29PBMS. It seems this is a defect in the product if others are having the same issues.

Purchased a KitchenAide Gas Range model number KGRA806P SS00 in 2006. Two years later the off pad stopped working, being on a very tight budget we learned to use the timer to turn off the stove thinking that we would be able to afford a new touch panel at a later date. Last year the whole touch pad freaked out when trying to use the self cleaning mode which we had used on several occasions before. The last two years before the oven stopped working all together the convection oven didnt cook evenly. This is the absolutely biggest piece of junk I have ever purchased! About the only thing I think this range is good for is to use it as a boat anchor! KitchenAide/Whirlpool should be ashamed of themselves for continuing to produce such a faulty product. All I can say thank you for is that I didnt replace the panel over and over again like some of these poor folks did.

We purchased our home 11 years ago new, with several builders grade items, including a relatively cheap GE dishwasher. We got about 7 years of service out of it, and decided to upgrade to a quiet KitchenAid dishwasher we bought at Lowes. Within 2 years, the plastic pieces of the upper rack started to crack. When we called KitchenAid to get them replaced, they told us that a) they were now owned by Whirlpool; b) the rack and parts werent covered by a warranty. So they kindly offered to sell us the parts. We bought them, at about 1/4 of the cost of the entire dishwasher. Now its been two years, and those same parts have cracked again. The dishwasher wont even come on at this point. What a horrific experience. I always thought KitchenAid was a good brand. I will NEVER buy another KitchenAid, or Whirlpool appliance again. This was dishwasher model #KUDS30IXBL1.

Regarding our 42 side by side built-in fridge. After some years it starting making some serious loud noises. Finally the fridge gave out. Repairman said he thought the motherboard had gone. OK, fair enough... just order another motherboard, right? My repairman could not find a motherboard in Canada or in the USA. It had to be order through Kitchenaid... but no problem, right?? The company is American, right??? Not so fast.The initial timeline was 4 weeks (which is bad enough) but in the end IT WAS 4 MONTHS!!! During this time I called Kitchenaid more than once to find out where my motherboard was. They could not, or would not give me a straight answer as to any timeline to expect it. My thinking was that it was somewhere in China being created. Thank God we had another fridge in the garage but I have learned my lesson. NEVER, NEVER never will I purchase another Whirlpool product ever again!!! You would think when you pay $10,000 for a fridge a better repair experience would follow. Clearly Whirlpool doesnt give a crap. STEER CLEAR, PEOPLE!!!

I purchased a new refrigerator on 12-13-12. It was a Kitchenaid French Door 29 model #KFIS29PBMS. Since purchasing this refrigerator I have had to place 9 service calls. Virtually, every part in the freezer/defrosting unit have been replaced and I am still having problems. Loud noises, PO light comes on continually. The repairman has thrown his arms in the air and said he doesnt know what else to do. He says it is a faulty design. I AM SOOO FRUSTRATED. PLEASE HELP!

Bought a kitchen high end gas double over stove and refrigerator. Thought it was best. Boy was I wrong. Was 4 years ago November, first the paint on bottom oven started to crack and peel. Call CS and was offered a 700 to go toward a new one which I paid 2500 for in the first place. Since then the top oven doesnt always work and when opening the top oven door it falls off. We are older so its not been abused. Still looks new but junk. Going to go with LG or Samsung next. I am done with anything KitchenAid. They do NOT stand by their product at all.

My KitchenAid dishwasher caught fire caused damage to my home. There was a class action lawsuit with a substantial settlement/compensation to the owners. KitchenAid offered me $100 off MSRP for a new dishwasher. I can purchase a new dishwasher for hundreds off msrp at my local mom and pop store. KitchenAids offer is not only insulting and offensive but also no different to what they offer all their customers with minor complaints. Kitchenaid dishwashers involved in the lawsuit were found to be faulty and downright dangerous as they catch fire and can burn a home down. Had I not been home at the time, my home would have been destroyed and $100 is what they think is appropriate. KitchenAid does not stand by their products nor do they provide support or assistance.

I just replaced my 29 year old dishwasher. Things just don’t last anymore.??? I’m very impressed with the improvements that have been made in the 3 decades. I can easily put more items in and they come out cleaner.

When I re-did my kitchen I went with all Kitchen-Aid Appliances based on reputation. I included the Kitchen-Aid 25.8 CF French Door, 5-drawer refrigerator. I purchased all of this in 10/1/16. I am now on my second repair. About 2 years ago the fridge part stopped working and a technician had to replace a coil. Today my freezer stopped working. It is very disheartening to know how much was spent on the this product just to have it break down every two years. I called Kitchen-Aid directly who stated they can send out a service guy out of warranty. That is also, in my opinion, bad customer service. This is a higher end product that they are not willing to work with me on. I will rely on my home warranty for this repair but be mindful if you are thinking of buying this refrigerator.

My husband and I bought a refrigerator from Gerhards at 9475 Roosevelt Blvd a Philadelphia, PA on 06/09/13. We also purchased the extended warranty thru them. Kitchen Aid model KF1S27CXMS, 27CF DR bam REF ICE KA, purchased from Gerry Gerhard, one of the owners. It was delivered about a week later, thought everything was okay. My husband noticed that the doors were not lining up, so service from Gerhards came out. First tech had no idea how to fix it so we scheduled another tech from Gerhards to come out. This time he said not only the doors were off, the right door was dented, he said he would recommend another fridge. So we had set up another date for a pick up and exchange. The next one was worse than the one we already had, so we scheduled another pick up and exchange. That also was damaged when it arrived at my house. So we called Jerry said we could pick out a different fridge but when we got there, he told us to travel to his Glenside store for a bigger selection. We picked out another brand but Jerry said it would be another $400.00 which we just couldnt afford, so we kept the original one with a $200.00 credit from Gerhards. Well about 2 months ago, the water and ice stopped working, so being under the warranty we were told to call Kitchen Aid and we were told to contact Quaker City which we did. The tech came out had to order a part, but in the meantime the fridge stopped being cold and the freezer quit. So Quaker City said food would stay good approx 48 hours. The part that was replaced didnt work so now there are 2 parts on order, and this was well before Thanksgiving!!!!!!! We had to throw all our food out! This has been and continues to be a complete disaster! We dont know who to turn to, I was so happy getting a French door freezer on the bottom with ice maker and water. Now I wish we kept our old no frills one! Communication with Quaker City is the Pits! I also called Gerry Gerhard and he wont return any of my calls! Great business ethics!!!!!

We purchased a KitchenAid dishwasher model # KDUC031VWH on 1/8/11. Two days after the warranty expired, the unit started making a strange buzzing noise during the wash cycle. When I emailed KitchenAid about service to the unit under a good faith extension of the warranty, a customer service agent responded and informed me that my only recourse since the warranty was two days out of service was to purchase an extended warranty (over $250) or pay for a service call. You would think that a company took more pride in their product and would honor a request for warranty service for that extra two days. We will never buy a KitchenAid product again and I told the Customer servce rep this same thing. Her response was, Oh Well!

It’s an $840 fiasco. Almost from the beginning it would not clean the dishes. They came out dirtier! Food crusted on, glasses with a dirty grim on the outside, coffee stains still in the cups, silverware greasy. I called KitchenAid and was told to turn the hot water temp up on my hot water heater and Thanks for calling KitchenAid. Good bye.” How does that help my bottom line?The hotter water had impact. I called again. I was told: Use the Pots & Pans setting and thanks for calling KitchenAid. Good bye. Still no improvement. I called again, and was told to check the drain . . . Thanks for calling KitchenAid. Good bye. Notice here they did not record my complaints: no name, address or model number was taken and no record of my complaints was ever taken. Finally—finally—after several more complaints and letters, they send a repair person out from KitchenAid no less. Nope, not our fault. I had to pay $185 for that news. Today, I took out 4 cereal bowls that are still filthily with stuck on grime, a greasy pancake flipper, food stuck to the silverware and on and on. I am appalled that KitchenAid has gotten so bad that the only thing left going for them is what is left of a once good name. I will never purchase another new item from them again, and that means the entire family of appliances. I am appalled.

The electric oven boards need to be replaced for the second time! After using the self-cleaning feature, the oven went out. The door remains locked and none of the push pad buttons work. The hot temperature fried the board, this is my second board in 2 years.

Purchased dishwasher and had it professionally installed 4/16/2013. 9/13/2015 unit stopped working. Called Home Warranty Company who sent out repairman and diagnosed problem as bad Electronic Control and Console Assembly. Repairman called back and advised that items were covered under second through fifth year warranty by manufacturer. Contacted KitchenAid 9/14/15 and appointment for their repairman was scheduled for 9/24/2015. At time KitchenAid was notified, I advised the parts that we were told were required.9/24/2015 KitchenAid repairman came and confirmed that electronic control was bad and needed replacement. He subsequent, 9/28/2015 returned and replaced electronic control and then confirmed that user interface was bad and needed replacement however, that was not covered under the warranty because, even though it is the electronic interface between the user and the electronic control, it was not considered an electronic control. My opinion is that seeing as it is a set of electronic pressure switches, connected to the electronic control by wires, it is an electronic control.9/28/15, I contacted KitchenAid and was curtly informed that it is not a covered part and that I could purchase it if I wanted. I am now back with the initial Home Warranty Company to determine if they will obtain and install the required part.

The stove stopped working, the control panel is dead and the door is locked. This has happened 2 times with no successful resolution. We were advised by Sears not to use self-cleaning function, it is very frustrating! There should definitely be a recall for this widely experienced problem.

The dishwasher operation is very quiet and it cleans the dishes very effectively. No complains at that end at all. The silverware rack has a top system that takes a bit to get used to, but its okay. The model we chose is a built in and looks good.