I have been fighting with LG over this French Door refrigerator with its freezer drawer glides breaking three times in three years. Yesterday, the drawer fell completely to pieces and now my icemaker is not working consistently. Ice is building up inside the walls (has been for two years). The freezer doesnt freeze. The list goes on and on. Not only have I been forced to purchase the defective parts three times, the parts are not in stock. If there is no recall or problem with the part, why the shortage? I have gotten nowhere with LG including the supervisors. I believe there is cause for a class action suit to be brought against them over this as there are many others having the same issues. Yet, LG refuses to make good on their product. Today alone, I have found no less than 1,000 others who are also having these same issues. That was with just one Google search. I am certain this product is a manufacturer defective product and needs to be removed from the market. I will never own another LG product again nor purchase another item from Best Buy.

My Kenmore refrigerator was made by LG. Have only had for four years, today would not cool. When I called Sears they told me they could come to look at it in 13 days... No one else will even look at it as they say they cannot get parts.

I purchased a brand new LG refrigerator in 2016 from Home Depot. The compressor had to be replaced within a year, still didnt cool correctly. The evaporator coils were then replaced. Still doesnt cool. Now being told I need ANOTHER compressor and it is 3 years old. Also, black mold has developed in the gaskets of both freezer and refrigerator doors. Each time a service is needed, it takes 1-3 weeks without a refrigerator in Atlanta. READ THE OTHER REVIEWS- LG is selling an inferior product to consumers and something needs to be done.

I purchased an the 22 Cu. Ft. French Door Counter Depth Refrigerator. Delivery was delayed 17 days. I moved to a new state where I know no one! 17 days of eating out during Covid times was challenging and expensive. I asked LG for an inconvenience fee and was offered $25! I said no. Then I was offered $50, then $75. I refused all offers. I was spending $30-$50 a day in eating out which cost me over $800! I asked to speak to a manager, who after one week of waiting, never called. I spent countless hours waiting on hold with LG customer service. The last attempt today I spoke with Tim who actually argued with me. He insisted that LG will not give more than $75. I work in customer service and call centers so I know what they are allowed to offer and say. Tim was more than rude and had zero understanding nor care of my situation. He continually cut me off when I was speaking! Who does he think he is?I love my fridge, but the customer service at LG needs a full revamp! I hope the call was recorded because Tim should be fired for how he spoke to me. Apparently a manager is supposed to contact me.... This is the 2nd time Ive heard that. Well see. LG has not heard the last of me. Im now even more angry with how I have been treated. After 17 days with no fridge and now 2 weeks of waiting on hold with LG....unbelievable!

I was remodeling my kitchen and bought a brand new range and an over the range microwave, delivered 12/2018, installed in Feb 2019 due to kitchen not being ready. When started using it I noticed some white spots or discoloration on the stainless steel front of the range. As the range worked fine I did not immediately call CS to see if anything can be done about this issue. Then the microwave stop working so I called CS and told them about both appliances and they scheduled a time to come out for the MW but told me they would be get back with me about the range which they never did after a week. When the guys came out to look at the MW I showed them the spots and they tried cleaning them as well. They said Id have to call back in as nothing was scheduled for the range just the MW. They even confirmed that the front face of the range could be replaced a simple fix. I called the next Monday to ask about this again and the first guy told me from what he could see, from a photo I had sent in the first time, it was nothing that can be done about it. So I ask why he thought that from looking at a photo, he said he would get me over to a supervisor. After being on hold for 20 minutes a guy got on the phone and told me that if I would have called as soon as I noticed the spots that they could have replaced it based on a defect but since I waited that there was nothing they could do about it. He said it might be a chemical reaction but I told him Ive only used what was recommended for me to use. I asked them if they could replace the front piece and he said no that because I waited that there was nothing they could do about it. Yes I waited until the MW stop working before I called because the range was working fine. I know that if CS wanted to help and replace one piece that they could have but they punished me for waiting, its not as if I was asking for a brand new range. Ive already have had a few people ask me what LG did about taking care of the range and now I can let them know and everyone know that they chose not to do anything because I was busy and didnt call right away. I will never buy LG again!!!

Purchased a highly rated LG refrigerator in 2011 with a 10 year warranty on the compressor. 8 years to the day, the compressor died. Compressor is under warranty, but other parts & labor are my expense. When the repairman went to install the replacement compressor sent from LG he found it was not the same. In fact it was very different. LG Parts dept said it was compatible & should work. The repairman, who has 30 + years experience, told us that the refrigerator would need rewiring & even then there was no guarantee it would work. He estimated his labor time to be 4 hours. Further discussion with LG brought no other resolution. Bottom line, they do not have the compressor for older models. They could have offered to put the labor under warranty but they did not. Their final word was that someone on their end (from the parts dept) would instruct the repairman how to install the compressor. We know this repairman for over 20 years. He is very honest & very good. He said trying to install the compressor sent, as is would be a fire hazard. His recommendation is to save our money on the labor cost & put it to a new refrigerator. NOT LG. Another comment: I had little choice in 2011 when I went to buy a refrigerator the size I wanted. The bottom freezer was the style. I hate it for many reasons. You cant put boxes in without them jamming; even ice cream containers. I freeze meat & chicken in air tight bags in order to fit more in. I am now looking for a top freezer instead.

Not heating or cooling on a 3.5 year old $3,000 refrigerator. I bought the now discontinued LG LFXS29766S refrigerator in August of 2015. It looks like new and has had no problems until last week on a Tuesday when I realized it had stopped cooling and making ice. I called the store I purchased from and was told that I had luckily bought a 60 month extended warranty, but I had to call them to get service. I called and the first time they could get to me was going to be Friday, then the following Tuesday! After speaking with their service person she said that in experience because of the model, a sealed system would have to be ordered and once it arrived they could schedule an appointment. With the caveat that LG can take 3-7 days to even ship the system. So I could most likely be without a refrigerator for 2-3 weeks...WHAT???I really cannot believe that after paying that price for a top of the line fridge that one has to wait 2-3 weeks and in calling local repairmen- NO-one stocks these parts and many do not want to even work on LG. I am hoping that my parts arrive this week and that hopefully it works, reading other reviews for the same problem I am not feeling like I will ever buy an LG product again. My last question to all 5 of the repairmen I called was what they would buy, that lasted the longest, can be fixed and repaired in a timely manner. Their answers were Frigidaire, Whirlpool and Kitchen-Aid. Hopefully this system will last at least another 4-5 years and then I will be buying one of those brands. To top it off I suspect this was a lemon design from the beginning as it has been discontinued. Sigh.

Pleased with the performance I am getting, worse the price paid, 100% satisfaction. It was half the price with the competitors. Appealing with the design, French door on top and 2 drawers in bottom. Internal arrangements were also not bad, very flexible.

Purchased a brand new top loading washer in April 2021- finally received the washer in July 2021- machine broke down in Sept 2021. After 2 months of use this machine was broken. I called LG customer support and they sent out technician to fix it- he did not, they ordered more parts and again came back - did not fix again. Currently waiting again for them to fix it again. Over 1.5 months of no washer. They should be providing me with a brand new washer instead of having me wait over 1 month to have it fixed. Still broken. Worst customer service and even worse product. How can a brand new washer be broken after 2 months?? Unacceptable. Would never recommend this company or product to anyone!!!

After reading all the entries in this section, I thought Id let others know that you are not alone. In a nutshell, my LG frig (bottom freezer model LRFC22750SW) had to have the motherboard replaced 3 times in the first 2 years: the lights staying on problem happened twice and one time the light bulbs inside the fridge exploded in my face when I tried to remove them with an oven mitt. The clamps at the top of the doors broke off for no apparent reason. They just fell into my hand one day. The gasket around the fridge doors failed. The icemaker failed. The front dented after barely nudging it. The freezer was blasting frost throughout due to a relay switch going bad. But heres the kicker - there was a class action lawsuit filed due to the lights in the fridge staying on and melting the inside of the fridge. I joined the claim and they advised that my $408 for one of the repairs would be reimbursed. This was over a year ago and I have not received any reimbursement to date. What astonishes me is that some sites say LG refrigerators are in the top 10 of certain lists. I dont understand how this can be true, especially seeing all these complaints on this site. Needless to say, I will never buy another LG and I will never recommend the brand to anyone for any type of device.

We bought a new LG French door refrigerator model LFX28978ST from Sears. The refrigerator is under warranty - 7 year for sealed system and 10 yr linear compressor. We had enjoyed the refrigerator until it stopped generating any cool air in Jun 2016. We had contacted LG support, and LG technician came out 6 times to fix the same cooling issue. Every time the fix only lasted 2 days to maximum 10 days. The LG technician had been telling us the cooling issue is not fixable; however, LG corporate insisted its fixable. LG corporate also said they will continue to fix the issue with no consideration on the number of attempts! Anyone with common sense agrees 6 attempts is more than enough to prove its not fixable!When we suggested there is lemon law to protect consumers from repeated same issue; LG corporate said the law does not apply to appliance. LG corporation does not care about customer satisfaction and does not honor their written warranty. Its unfair for consumers to take this nonsense from big corporation. Where is accountability? Never buy LG again.

I purchased the Wave Force True Balance LG washer in March 2013. Thirteen months later it stopped working and needed a clutch and motor, a repair fiasco that took over three weeks. It has consistently displayed the uneven load sign, adding water and taking an eternity to finish while I stand there rebalancing the load. Today a 50 minute cycle took three hours. I have called LG many times with no resolution to the problem. This machine has big issues. I will never buy an LG product again, and next time this machine breaks, and it will, it goes out in the trash. LGs website and customer service department is sadly lacking.

After multiple breakdowns, LG accused me of buying a used defective refrigerator. The French door unit was purchased NEW at Home Depot. LG finally claimed that there were duplicate units out there with the same serial number, and that I had received the good one. How can there be duplicate serial numbers, where one unit is a defective unit? Very suspicious. Departments of Consumer Affairs in three states got involved, and the New Jersey arbitrator was so exasperated with LGs tricks that he advised me to take LG to court.

Food was spoiling but thermostat reading were within normal limits. I had a refrigerator repair done and was promptly quoted the replacement price for a new compressor. This is such a common problem that the repair profession knows the price off the top of his head. Not only was the compressor dead but the thermostats were dead too. I have chased LG for weeks without resolve. I do not believe they have any intention of resolving this issue. I am now forced to repurchase a new refrigerator and the refrigerator is only seven years old! I will never buy an LG product again! I RATE LG AS A ZERO. They should be barred from businesses in the USA!

Our 34-month-old WM3370HVA front load washer started making loud noises and smoking on Aug 20. Here it is Oct 30 and the machine cannot be repaired because not parts have been available. We have submitted our complaint numerous times via LGs website to receive a call back within 24 hours, as the website claims. No return call has been received. We went to Pacific Sales in Best Buy to get their help. The rep spoke with LG customer service and said we would receive a call from LG. That never happened. After several failed attempts to get assistance we spoke with Brenda at ext ** in Alabama. She said she would research our complaint and get back within 24 - 48 hours. That never happened.Oct 17, I spoke with Wendy because Brenda was not available to learn the parts would be at the warehouse tomorrow. Wendy said she would email Brenda and the repairman to notify them. Still have not heard from Brenda. The repairman said he could not do anything until we requested a new work order, by calling LG customer service. Oct 19, after 48 minutes on the phone with various reps and hearing the your time is very precious to us recording 48 times, the call was disconnected. Did the rep call us back? NO!Called customer service again to get an appointment for the repair. They had Monday and Tuesday, next week available. We will be out of town visiting a terminally ill family member and need an appointment after our return on Wednesday. Sorry, they cant schedule that far in advance. We suggested that perhaps there was someone in the company that could schedule an appointment more than one week in advance. The rep said she would see what she could do and call us back. That call has not happened. So two months dealing with LG to repair an expensive machine malfunction is still unresolved. We will never buy another LG product. Avoid LG if at all possible!!

I like that its energy-efficient, easy to clean, quiet, and overall dependable unlike leading competitors. Fit well in the kitchen, not too tall. I liked the water filter and dispenser inside the refrigerator and the spacious shelving that was easy to clean - made of clear plastic not barred plastic. It was top door freezer and bottom door fridge and did not have enough room. Nor enough room for leftovers or storage which is much needed in families larger than 3.

This refrigerator is horrible! It almost burnt my house down! I smelled a horrible smell and realized the lights in my refrigerator had melted the housing it was in on my refrigerator. It was falling off the top, the plastic all around it was melted and when I wrapped a light bulb with a towel, it still almost burnt my hand. All my food was spoiled. The food was hot, melted and spoiled. Im so glad I got this before a full blown fire started before going to bed tonight. After googling the problem, I see this has been a problem for years with lawsuits (successful lawsuits dating back to 2010) and still 4 years later this is still happening. LG needs to have better quality control. Do not buy LG!!

I bought this microwave oven (Model LMV1813ST) August of 2013. Its warranty ran out a year later or August 2014. Within months, the front door of this unit came apart. The outer glass fell down and the whole door disintegrated. I called LG customer service and they initially said they would assist me with its repair then they pretty much blew me away. They gave me the name of an authorized repair shop that quoted me a repair bill far more than the unit is worth in the market new. I asked LG to reconsider and provide me with a number for upper management. They asked me for photos of the unit and its defective door then they pretty much have ignored me. They did not do anything and would not give me a number to corporate or management where I could have address the issue further. I must mention that like other consumers I bought two other appliances at the same time. All have had problems but fortunately for me it happen prior to the end of the warranty period. I believe it is fair to say that these LG products are cheaply made and not meant to last very long. LG tries to sell you over and over again an extended warranty for its products and it appears to be part of this corporate greed to gain profits on known defective products. I have looked at this microwave oven and its construction is not made to withstand the heat from the stove below for very long. The whole plastic door becomes unglued from the moisture and the heat naturally emanating from the stove while cooking is underway. The microwave is not made to withstand normal use for very long. It must be an obvious known fact to any industrial or appliance design engineer that the unit will not last. I do not believe LG should be allowed to be in the market to sell defective products at the expense of the consumer’s safety and pocket book. I would like a government agency to look into the LG quality control (if there is any) and sue this company for malfeasance and intentional sale of defective goods for consumer’s households. I would like to see a class action suit against LG. Do not buy an LG product. I will tell all I know my experience with LG appliances and other goods. I have bought other LG devices, which also have broken down within days of purchase. I can prove and attest to what I am writing here.

I have the same problem with the moldy smell. I had a service guy in today and I am going to follow his advise and see what happens. The washer is already smelling better! His advise; First, he adjusted the front feet so the machine sloped slightly back so the front gasket drains fully, then he showed me how to drain the washer by using the dials (no one explained this to me!). Turn on machine, dont touch the main dial, go to spin speed button and press it. Display should read 13 minutes, then start washer. This will completely drain any standing water! Good luck **. He also recommended to use half a cup dish washing detergent in the drum, wash on full hot cycle. Do this at your own discretion, I am trying this tonight!

I purchased this Ceramic-Glass Radiant Cooktop on March 2, 2016. On July 7, 2016 called LG due to the front part of stove top would no longer lay flat. They sent a service person out July 8th and he stated that it was cosmetic and therefore it was not covered on the warranty. I stated to the service department that clearly this was a defect in the manufacturing of this appliance. At no prevail LG refused to repair my stove and hung up. The email sent only listed the company name which is East Electronics and their # 757-753-2907.

Four and a half years ago, we purchased a new fridge from American Appliance in Madison, WI. We looked at several models and were debating between a GE Profile and a similar LG model. We were concerned about the reliability of the LG brand and asked the salesman; he said he hadnt heard of any problems and that they were reliable. We decided to go with the LG. We started having problems last year and the main circuit board went out, which was about $500 to fix.I asked several friends if they have had trouble with any LG appliances and I was shocked at how many people I know who have had trouble with the reliability of LG. I wish Id followed my instincts and avoided the LG brand. Our fridge is now incessantly beeping, even when the door is not open. Today, it started grumbling very loudly. Im afraid Im in for another giant repair bill. I really wish wed bought the GE Profile fridge.

I bought LG washer/dryer from Best Buy and had the 5-year service protection plan. I have had leaking problem and had Best Buy out two times. Two weeks ago, the washer started leaking. I found plastic pieces in cleanout. I contacted LG, who referred me to A&E Factory Service (nationwide). I called and they returned my call on a Monday. I then made appointment for Thursday. They called that day sick, so I had to make another appointment a week later (earliest and now 10 days after speaking with them). I called LG, who referred me to a local company. They came out the following Monday (now over one week). They turned the washer on and said the lifetime warranty stainless steel drum is warped. I said it is hard to bend them, so was it an original problem? They said it caused damage to seal. After paying them for diagnostic trip, he said I have to pay for all labor and any other part, except wash drum. Okay, he approved using washer if I was okay with small leaking. Appointment was set for three days later. I used the washer and it turned into a gusher. He came back that evening and said that drum ripped front gasket. He will pay for that. Meantime, I called LG. They said that drum suddenly becoming warped is not likely, but it could happen. I said it has been this way since we had it. It has always been loud and it vibrated more than our old Maytag but we had to leave it at the old house on sale of house. They said they will cover drum, but nothing else. Tech came out on Thursday (this past) and opened up washer. (Finally, he actually opened to look at all of it.) The drum was so warped that it cut open (gouged) a hole in the outer plastic drum (front section). It had a circular gouge around the almost complete perimeter. He told me that part is no longer available because washer was over 7 years old. It was made in 2005 and I bought in 2006. He told me to buy a new washer. After he left, I called LG who said that part can be bought as an aftermarket part but they do not make the original part anymore. Swell. They gave me names of two parts suppliers. Part is $100 but has to be mailed at an oversize part ($50). I called service company to tell them it is available. They called and placed an order. On Friday, next day, part still was not shipped to them. I cancelled service (now estimated to be over $400) and bought a new Whirlpool set. LG refused to take ownership of problem that was caused by a lifetime part and they admitted that it was likely like that from beginning, but would not say 100%. Theyre out. They told me I should have noticed something not right, even though I had Best Buy out two times. I called Best Buy and they told me their service is a plan not a warranty. If there was a lifetime warranty issue, they would have had LG fix it, not them. Now my problem went on for two weeks with no conclusion, other than me cancelling service and throwing that piece of junk out. The company I called recommended the Whirlpool because it is US made. They said the biggest problem with LG is that it is all Korean or Chinese made and parts are difficult to come by. No kidding. Manufacturer is only obligated for 7 years per them and LG. If you want your machine to last more than 7 years and you paid big bucks for it, look for something other than LG. They will not back up their products in any way feasible. I understand warranties but when a lifetime-warrantied product is the culprit of a major problem, dont blame the customer for not knowing it was an issue, even though a service tech they recommend doesnt catch it either.

New LG washing machine from Home Depot. Right away problems. 5-6 calls over 2 months. Nothing is being done to improve this situation. They keep promising theyll send me a new one. I filled out the correct paperwork and they continue to ignore me. Several times I have been given a phone number that doesnt work. Almost all service people cannot speak clear enough English and it makes the entire process very frustrating. Stay away from LG.

I also had a LG refrigerator that only lasted 5 years. Terrible products. So I saw the Magnetron has a 10 year warranty so I called and they told me on the phone, it would cost me 125.00 right there for the service call and the technician would come out and replace the Magnetron and if it was over 30 min I would pay 35. Extra. When the guy came he looked at the microwave and said, It is the Magnetron and I ordered it but it did not come yet, and you owe me 35.00. I will be back in two weeks with the part.I am furious. I asked him what that 35.00 was for and why did he come out without the part and he said, I charge 160, so are suppose to pay me 35.00 no matter what. 1. Why did he come here without the part? 2. This is not what they told me on the phone. 3. I called them to complain and they said exactly the same thing to me and then when I asked for a manager, the CS person said, we have to review your call and you have to pay him for ordering the part, and then he said you have to pay him for extra time and then he said something else. When I pointed out all the various things he said, he said, We have to say these things. He refused to put me through to a manager. He said, We will call you tomorrow and review your call. Which is nuts since he said the exact same thing to me and the service guy said something different. Also the CS rep said, Well 70-80% of the time the service tech brings the Magnetron. So I pay extra time because I am in the 20%. Also NO ONE SAID I needed to pay another 35.00 when he came. They said, If he goes over 30 minutes. So, so wrong.

I purchased an LG refrigerator (Model LFX31925ST) on Nov. 25, 2011. On Feb. 10, 2012 (less than 3 months later), the refrigerator stopped working. I called LG for repair and they sent a repairman 5 days later who told me it was broke (no **) and he would have to order parts. They were ordered 5 days later. 2 days later, I called the repair service, Expert Appliance Repair and they said one of the parts was backordered with no ETA. They suggested I call LG again to see if I could get an ETA or a replacement. I did this, and after a lot of stonewalling, I was told I was out of luck that I would have to wait on parts and that there was no ETA. I now have a refrigerator that broke down after a couple of months and have currently gone 12 days with no refrigerator. Never mind the cost of lost food/frustration. LG is the worst company I have ever dealt with.

We have had our LG Electric Range (LSE4613) since September of 2017. Within this two month period, we have had quite a few incidents when the burners were turned on without us realizing they were on. This last time, we were seconds from significant fire damage to our home. As many others have noted, because the LG stovetops can be turned on by the slightest touch, brush or bump, it is a huge safety hazard. LG needs to develop a fix for this dangerous problem before there is a major recall or lawsuit. There is a lock feature, but its not possible to have it on at all times. The self cleaning feature also seems dangerous. While cleaning, the tile and surrounding granite became too hot to touch, so we turned it off within one hour.

This item had good ratings and suggestions directly to me from store associates and consumer ratings. Online there were very electorate reviews from multiple retailers and review websites about how this refrigerator, in general, was the best one that many of the spoken consumers had every previously owned. I like the water filter, cooling levels, storage space, stainless steal, and ice machine. Additionally, it has a wide breadth, lots of shelves, easy to clean interior and exterior, and good lighting inside the machine. Sound levels, height, and some leakage at the bottom occasionally. Otherwise, there is nothing else I notably dislike. I would improve the quickness of the ice making process for the ice maker machine, and I would also improve the noise levels for lower levels or whirring and shaking noises.

Bought a LG Dryer and washer combo in April 2015 and I am so disappointed in myself in doing so. Since I bought it I am having issues with dryer. The clothes catching the lint filter since day 1 and it has ruined so many of my clothes. I have done small loads, big loads, using protective nets for bras and fine pieces of clothing and nothing helped so far, I have not complained yet and I just dealt with it and threw the twisted clothing pieces in the garbage, every time it happened but this morning when I woke up and found the entire load of my summer clothes twisted in a giant rope look a like this brought me to an edge.The dryer filter will not completely seal and it has caught clothing on the corner and it twisted it until every piece of clothing was ruined and even opened the door of the dryer on its own. I did not where to start to unwind the clothes, this is terrible. I will NEVER, EVER buy an LG product again EVER. I was so in shock and started unwinding clothes without thinking to take a picture of that terrible sight.

I bought this set because I liked the look of the stainless steel with a clear coat on top. Unfortunately after 3 years the finish on top of the washer didn’t hold up and had many marks and streaks which is weird because the finish doesnt seem scratched—just has discolorations. There is one setting, Sports wear, that has no features associated with it which seems like a bug. You choose it, and there are zero settings. No temp, speed, spin etc. They are just blank. I do wish I could add the fabric softener setting for every type of wash, but its not available on several. Otherwise it seems to do a good job and has great capacity.

I purchased a full set of LG kitchen appliances and after 18 months they all have problems! Bottom line, terrible waste of money! Both ice makers I the fridge are broken, door switch on the dishwasher is broken, oven doesnt preheat to the correct temp.. Over $5k in complete garbage. Please avoid LG.

LG True Balance Washer - I agree with every negative review I have read. Bought this expensive laundry set that doesnt get clothes clean, throws itself off balance no matter how large or small the load is. Takes forever to do a few small loads and the clothes come out spotty (white clothes w/ detergent stains). I also bought the matching dryer that takes several tries to get the clothes dry. Dont use the high heat or your clothes stink. Very unhappy. Wish they would trade them out with something that works.

This is the worst machine I have ever owned! It cannot get through a single cycle without an error being displayed and the washer shutting down. It takes hours to do one load of laundry. Will never buy one again.

This is one of the cheapest made fridges we ever purchased. The ice maker was replaced 2 times. We have had 2 leaks that were caused by the plastic hoses on the back of the fridge, for some reason they devolved pinhole leaks causing us to repair the basement ceiling twice. Zero support from LG.Domenic

I have 4-year old front load LG washing machine. The door is either wide open or it is locked shut. I hate having to keep the door wide open and if you leave it shut, it stinks! I FINALLY FOUND A SOLUTION - a new product called FRONT LOAD FRESH cost ME ONLY $12.95. Front Load Fresh is a bracket I purchased on Etsy through Simple Life products; it partially holds open any front load washing machine door. Finally my laundry room looks nice and my washing machine no longer stinks. By the way they also have top load Fresh - a bracket to hold open top load washing machines for $12.95 on Etsy.

This is the worst washing machine or even appliance I have ever purchased. It does not level as it is supposed to, 95% of the time it takes hours and multiple times moving the laundry around manually. Total garbage and it was not inexpensive!

This is the worst washing machine I have ever owned! A normal cycle is supposed to take 57 minutes. It routinely takes all day to wash one load of laundry due to constant error codes stating the machine is unbalanced. This happens no matter how small or large the load of laundry and no matter how carefully you load the machine. It does not get clothing clean. I have to hand wash all shirts before putting them into the machine, otherwise, deodorant builds up on the fabric under the arms. And the washer smells musty no matter how regularly you clean it. I will NEVER buy a washer like this again. I purchased this one because it was highly rated by Consumer Reports, but it has been terrible from the beginning!

DRN #**. I have an offer for refund of the defective refrigerator but they dont answer my calls, my txts and my emails. This claim started Feb 5 2021 when my refrigerator stopped working for the second time in less than two years. 3 companies certified it could not be repaired, one of them came 6 times in the middle of a pandemia (and broke a tile in my kitchen with their equipment). 2 months without refrigerator buying ice for a cooler with small children in the house and me being diabetic without being able to follow my diet. Around 100 hours in the phone taken from my work time. I have spoken to at least 30 people from LGE.... I sent sticker with serial number, proof of purchase, address, email.... Not even one call back from LGE and always expecting an email back before 72 hours. Multiple DRNs that got cancelled without even being notified. What kind of customer support is this?

Almost every load we do whether its a big load or small, light stuff or bulky, the UE error light comes on. Sometimes it is on while the machine is still filling or rinsing. Sometimes it is on and the machine has come to a stop. You can never predict when a load or which load this is going to happen to. The bottom line is it can take a whole day to finish a couple of loads. Today we did two load. Total time from start to finish was a little over five hours!! Supposedly, you can pause the cycle and redistribute the load manually and that will cure the problem. Yeah, it will for about 5 minutes until the UE comes on again! Knowing what we know now and having suffered with this for two years, we would NEVER buy another LG HE washing machine. If the damn thing wasnt so expensive, we would have gotten rid of it a long time ago. Its so bad now though that we are probably going to do just that - get rid of the thing.

OMG, where do I start? The machine has been nothing but problems. It was quiet for 1 day, then the noise and vibrations coming from the machine sounded like a squealing pig. Technicians have been sent out. He practically rebuilt the washing machine, replaced the motor, the stator, clutch, pretty much everything, now worse than ever! Please dont buy an LG appliance and do yourself a favor!! Whats so ironic is the fact its advertised as True Balance anti-vibration system. Somebody at LG advertising must have thought this term on April Fools Day!!!! I literally HATE this machine.

I have a double oven and I love being able to bake more than one item. I can make dinner and make desserts at the same time. Sometimes family wants two different items so you are able to do more than one. So grateful for that!

I call LG Appliance because my dryer would not stop tumbling when I opened the door, my dryer is under 2 years old. I knew what was wrong with the dryer but I wasnt sure who I should call to repair, so I called the mfg, LG Appliance. They told me they would dispatch a repairman and the fee for service was $125. The repairman showed up, replaced the $16 part and then billed me additional labor of $65.00. I called LG to ask why I paid their fee and a service fee and they continued to say that the fee was dispatch, until I asked exactly what dispatch meant - setting up the appointment. Well, I could have done that myself. The customer service rep at LG was pretty cagey in his setting up this appointment, never clarifying that I would pay all the labor fee. My understanding was the service visit would be free.

I bought a new side by side LG refrigerator, and the vegetable drawer did not slide in and out properly. I called a repairman and he said, he couldnt fix it, so after paying two thousand dollars for a new refrigerator, I am being annoyed every time I have to go through that drawer. The drawer comes off the track, and wont close right, and then I cant shut the refrigerator door. If they dont make good on this, I will never buy another LG product.

We purchased a four unit package. Refrigerator, dishwasher, microwave and stove. The other units are great but the ovens (both top and bottom) fluctuate so much in temperatures that it takes fifteen/twenty minutes longer to bake anything and then it comes out dry and hard. A service technician replaced the control board but failed to check if it fixed the problem. I purchased a digital oven temperature probe to check it myself. It overshoots the temperature by ten to fifteen degrees and then drops fifteen to twenty degrees before it kicks back on. This cycle continued for over two hours until I finally gave up in disgust.

3 yr old Kenmore (LG manufactured) refrigerator went out at Thanksgiving. Sears was very slow to respond. Tech came out and immediately said it was compressor without even touching the fridge. He said they were replacing them left and right. Part was ordered and it took two weeks to get it. He came back out and it was either the wrong part or it wasn’t a functioning compressor. Fast forward to now and we received the compressor on Tuesday and they are telling us it will be next week before anyone will come out to make repair. It has been 6 weeks now without a refrigerator. We went out and bought a 4 cubic foot fridge that gets us by - barely. Don’t know if it will work when they come back again next week but hopeful. Sick of LG and Sears!

Do not buy LG products. This is my experience.I bought a new LG refrigerator on 3rd February 2012. On 19th Feb. 2012 it stopped working. I registered a complaint at customer care (complaint number **) on 20-02-2012. As per the call center executive, somebody will call me within 24 hours and attend the problem within 72 hours. None of these happened even after 100 (one hundred) hours. I called customer care on 21st, 22nd, 23rd and 24th. Every time they said they will send a reminder. They gave me the contact number of service center in Alwaye and customer care officer. After trying for more than one hour (20-30 calls) both these numbers are not reachable/not answering.

Purchased an LG LFX 25971 French Door/Freezer on the bottom fridge in Sept. 08 from PC Richard. Am I glad they convinced me into a 10 extended warranty. 6 months after, LG notifies me, because the Consumer Energy Report was found to be off by the Government. They needed to give me a refund check of like $30.00 and a yearly check of about $8.00 for 10 years. That was just the beginning. So far I had to call for service 2 times for the internal LED light panel blew, 1 time for the ice maker, twice for water puddling and freezing in the bottom of my freezer and then running out onto my floor. Now I have to call again for the water in the freezer. The only good thing is PC RICHARD has been honoring their warranty no problem.

I removed the front cover of my 2 year old LG front loader and the bottom left side as well as the inside of the front cover are rusted. It seems to be coming from the bleach dispenser. The dispenser seems to have some type of leak or defect from the factory.

BUYER BEWARE!!!!!!!!!!!!!!!! Do not buy an LG washer and dryer! I purchased a high end type LG washer and dryer in Nov. 2013 and have had to have both of them repaired at least two to three times in the first year. At least during the 1 year warranty, LG did pay for the repair costs, however now that this warranty is over, I guess I am looking at spending $300.00 or more per year in repair costs to keep the units operating. LG Customer Service states that they will not extend the 1 year warranty or replace either of units. Buyers should consider other manufactures such as Kenmore, Westinghouse, etc. My past experience with Kenmore has been very good, and I am now sorry we did not buy Kenmore units. The dryer model number is: DLEX5170W and the washer is: WT5070CW.

Although LG might make quality products, the dryer unit is too small and not tall enough, no pedestal, which requires bending down. Washer drum is huge, but too deep for my short stature. Instructions for liquid & powder use are not clear. Keeping units clean is a challenge.

I’m very disappointed in my refrigerator...especially at the price we paid for this!!! We bought the one with 2 ice makers, and we still run out of ice. Last year the freezer stopped cooling - only after 10 months of having it - which made the top stop cooking. We lost a ton of meat, ice cream, dairy, etc! They replaced several things, only for it to happen again 1 year later. Stop focusing on every efficient and focus on making a long lasting product!!!

I bought a LG refrigerator from Home Depot LFX25960ST in 2007. The ice maker has broken down twice which needed servicing. In Feb 2014, just like the other consumer complaint, we smelled something burning and realized that the light fixture housing had completely burnt and melted. Even the light bulb was melted. We called LG and the technician came out the very next day. Told us that this is a common issue and just replaced the light housing without address to the fridges melted ceiling. Told us to use 40 watts light bulb instead of the manual recommended 60 watts (which we had been using). When I contacted LG and submitted pictures and wanted to file a products liability claim, twice they replied via email and plainly rejected it. I now today told them that I will seek social media and legal counsel. I am now waiting for their response.

LG Gas Range LDG4315ST - I have owned this stove for a little more than one year. It is flat-out dangerous. The knobs on the stove turn on way too easily. Sometimes the burner will ignite and sometimes just gas escapes into the room. My latest attempt at a fix with LG resulted in them saying they are sending me replacement knobs. I am pretty sure this will not solve the problem, but will update if possible. I had the stove listed for sale, but could not in good conscience sell it to anyone else.

I bought a LG wave force top loader 2 years ago new. It had a recall shortly after I bought it. Serviceman came twice to fix recall. Its never worked right since. He said we could only use one setting, casual. No big loads, No small loads. I couldnt believe it! It goes off balance constantly. I cant do a small load anymore?? Crazy, I want my $ back. I feel ripped off. Anyone else having problems after recall fix?UPDATED ON 01/21/2015: Bought top loader new. Had immediate recall on software. Since new software was installed, cant use any water but warm. Repair guy said dont put too much or too little in and only use one cycle. This is supposed to be an energy saving machine but I cant use cold water and cant do a small load. Machine stops and displays IE constantly. I HATE this machine! Shame on LG, they should be sued!!

LG satisfactorily covered the repair to the refrigerator. I would consider purchasing LG appliances.

This is a review of the LG customer service experience for a repair of an LFXS29626S French Door refrigerator. We woke up Christmas morning to find the 3yr old refrigerator was no longer cooling at all. Reviewing the warranty showed that the sealed system was still covered, so I placed a call to LG customer service. While the customer service phone rep was quite friendly/understanding and professional, thats where the enjoyable experience ended. Net-net is that after 4 months and 5 separate repair visits from 2 separate 3rd party repair shops, many phone calls, much lost time and spoiled food, the unit is still not functioning as expected. The unit was cooling properly after the 4th visit, but now the unit sounded like a leaf blower all the time. The final fix was more of a hack that only partially addressed the noise issue, but they say that it falls within spec tolerance.I called LG and requested escalation. Upon speaking to the escalation manager, I requested that they replace the unit since it was not actually fixed. She was very firm that the company had a process that must be followed and that they would not replace the unit. They offered a minimal reimbursement for the spoiled food, which would nowhere near cover all that we had lost. Either way, we have not received any reimbursement. At this point were going to put the unit in the garage and purchase another refrigerator - something other than LG. The thing that the company (especially the escalation manager) didnt seem to grasp was the concept of total customer value. Not only will this experience keep me from buying LG refrigerators in the future, but since they also sell everything from washers/dryers, to TVs, to cell phones, I will look elsewhere for many products. The marginal cost for them to simply replace the refrigerator would probably have been around $600, but instead they likely spent more than twice that on parts and 3rd party repair services. When you add that to the future lost revenue it was simply a bad business decision that could have been properly remedied in order to keep an affluent customer.

Bought LG washer and dryer just over 6 years ago. Had no problems till today when the dryer started to thump. I am a retired millwright-machinist and have repaired washers and dryers as part of my job for years in a large hospital. I took the dryer apart to discover the drum was cracked on the welded seam. My extended warranty ran out in March. Called the Warranty Department at LG and was told they never heard of such a thing and could not help me (I did tell them that there were hundreds of similar complaints on the internet). Called the local service company and was told a service call would be about $300 plus parts. They couldnt understand I already had it apart.I called another company and was told that I could buy a new drum for $133.58 but the drum was back east and it would take several weeks to have it shipped here, so I will weld the drum for now and order it at a later date. Not happy. The washer has performed O.K. but has a funky smell if you keep the door shut. We wash and dry about 4 loads per week so its not abused. Will not buy another LG.

I purchased the LG French door/bottom freezer refrigerator in December 2011. May 2012 was my first call for repair. I found the freezer totally defrosted all my food and the refrigerator was hot. I called LG and got a customer service rep that couldnt care less that I lost a lot of food in a brand new $2600 refrigerator and the best they could do was send a repairman out in a couple of days. The repairman came out and replaced parts and boards. The problem has to do with the fan, I was told. Now its August 2012 and I awoke to a freshly stocked refrigerator once again hot and all frozen food defrosted. Once again I called LG and got a customer service rep (if you want to call him that) that was rude and non-empathetic about the situation. He proceeded to tell me that he sent a work order to the repair people and I will need to call them in half an hour to confirm they received the work order for repair. They call that customer service. LG knows there is a big problem with these refrigerators. I cant believe after reading all these complaints that nothing has been done about LG. I will never buy another LG product nor will I recommend their products to anyone.

Bought a Kenmore french door SS fridge for my son less than 4 years ago. Its made by LG. A week ago it stopped working. Had an ex-LG service rep, now an independent repairman, come out to fix it. He made 5 trips. Each time thinking it was a different circuit board after talking with the LG tech department. In the end, he determined it was the compressor that had failed. Most folks Ive talked to said its not worth fixing, just buy a new fridge. From this site, it seems that this is a fairly common problem, and that LG makes a deficient product. Every other fridge Ive owned (and I have 5 rental properties in addition to our own home) have lasted just about forever. Lesson: stay away from LG products!

Acquired a LG washer model WT1101CW, 2/4/14 from Stine in Broussard, Louisiana. Washer broke November 2015. The warranty that we bought from Stine was through NSI Protection Plus at the same time. They sold the contract to Warrantech 800-279-1662. Our washer broke again March 24, 2016 (same problem) over a week ago and on the same day a call was made to Warrantech and A&E to get our washer fixed. Someone came out and ordered the parts. The parts came through UPS 4 days later and meanwhile we wait 3 days until today to have the repair done. Took off of work (self-employed) and waited from 8:00 to 3:00 p.m. Somehow Sears is involved with A&E and the guy states that the parts are partially broken and that the order is incomplete. He also stated that he would not be able to do the repair because he is with Sears and they do not get paid through Warrantech - What is up with this? Meanwhile I call Stine rep and Warrantech calls me and I tell him how crazy all of this is and he hangs up on me!

I own four LG appliances and they all broke down. I had to have my less than six-month old fridge repaired out 14 times. They finally replaced it with a GE product. My four-year old dishwasher was so expensive to repair and I was told to replace. This was an $800 appliance. Oven will not heat and neither will the broiler, a $1,500 oven that cannot be used and it is too expensive to repair due to parts.

My LG French Door Refrigerator/Freezer after 4 years has stopped cooling. As a result we have lost everything in the refrigerator, which is in excess of $600 worth of groceries. There was a class action lawsuit filed in 2020 due to LGs faulty compressors which many people have been impacted by. This was a $2,400 refrigerator that didnt even make it to 5 years and many people share the same stories. I do not trust this company and will refrain from purchasing any appliances from the brand moving forward.

Bought this LG-fridge (24726S) about 2 yrs. ago at Best Buy. First Problems occurred after one year, now after 2 years fridge doesnt cool (freezer temp at 33°F). Five tries to get LG customer Service failed after waiting time of more than 15 minutes. Worst customer Service. // And: we have the same Problems with our LG fridge in our German home. For sure: never ever again a LG product!!! Where are your made in the USA products???

LG Microwave Mod# LMC0975ST/01. This microwave came with a very user friendly owners manual, that I like. Unlike my other microwaves this one has a hexagon rotating ring with six wheels for the glass tray to sit on. Plus the glass tray has glass bump outs on the bottom that fit into a bump out shaft on the microwave bottom. No more dislocated dishes falling or sliding off. This microwave has performed better than I expected and I have enjoyed using it from day one. It has all the usual programs like, Smart diagnosis, Auto cook, Auto reheat, Popcorn, Defrost, Power level, Cook time, Stop/clear, Start/enter, interrupted cooking.There is a beautiful sleek smoke glass full front panel that will match any decor. I found the tip section on what to use, or not to use, when it comes to microwave-safe cookware very useful. There is also a Child Lock safety feature, and the sound signals are very audible on this microwave. There is a clock, Kitchen timer and a easy to use, slide touch timer. Dont forget to read the maintenance section. I found it very helpful. Limited warranty for Canada or the USA, is provided at the back and there is also a 1-800 number plus their website.

10 year motor warranty is useless to me/read the fine print. I have an expensive top load direct drive LG washer that was 3 years old when the machine broke. I called LG and they gave me the name of a company to do a diagnostic. That company came out and determined that the motor shaft was broken. The tech estimated that it would cost close to $900 to fix. (Could buy a new washer for that) Thinking that being absurd, I called LG back and they told me that the part was covered but not the labor. The labor is covered for only a YEAR.They further told me that the guy that they recommended price was way too high. They gave me another number and I called that number only to find out that the company will only service items underparts and labor! Heres the ridiculous part. I cant find anyone willing to do a service call when just the part is under warranty. So after 3 years with an expensive washer it is looking like my only choice is to buy a new washer. LG has been of zero help. I will NEVER buy another LG washer again. It is a total joke dealing with their unknowledgeable customer service.

Purchased a LG French Door with freezer on the bottom three years ago. The fridge stopped working on November 1st. My husband contacted the customer service department of LG and spoke to a rep. When he didnt hear back from them, he called again only to discover that there was no record of the initial call. Repairman said that the electronic panel is broken. The repair will be approximately $400. Spoke to an electrical engineer who diagnosed the problem and even guessed the cost of the repair. He had similar issues with his LG. Said that it is a quick fix with a little soldering and a cheap fuse. Apparently the glass tubing that the Koreans use breaks easily after door is closed repeatedly. I have triplets who are in the fridge and closing the door 24-7. The designers either dont know how Americans used a refrigerator or it is planned flaw so the consumer is forced to make a costly repair. Will never buy another LG after learning this!

We bought a LG double door gas range - the glass bottom door shattered, it was not in use. LG will not cover repair or replacement. Maricel @ LG states that no warranty covers a glass door shattering. We now have a oven, a year old oven that we dare not use. What will happen during use?

Bought my LG fridge about 6 years ago and started having issues 2 months ago. The compressor went out. Luckily that part is still under warranty. However, 2 compressors later LG still has not managed to get the correct part to the Geek Squad to fix my fridge. First compressor they sent ended up being a television stand. Sorry LG I am not in need of a TV stand. Today the 2nd compressor arrived and it is the wrong one. How hard could it possibly be? How much money are these errors costing LG? I know how much they are costing me and it sucks. So now I have to wait 5 more days before they will come back to my house. I assure you this will be the last LG product I will buy.

The washing machine has broken down. Either the rotor or the bearings have gone out at the 3-year mark like all the other people that I keep reading about. The 10-year warranty is about the most worthless thing that I have ever heard of. I can’t afford the $75-plus per hour just to get the free part. Count on this: you get one shot at me, but Ill never own another LG product.

7 years ago (nov 2007) we bought a top of the line LG front loading washer dryer pair on sale for $2936.40 (TROMM STEAM HM2688HWM).. Though never really happy with the cleaning performance -- especially on towels and bedding we finally compromised on using bleach and oxy clean on everything to increase the cleaning efficiency, always used steam, and sent everything else out. Our laundry bill is about $200 a month for a family of three. Additionally we have had to cut back on load size as it doesnt do a good job cleaning if loaded up to anywhere near capacity.Like disappointed we also did a lot of research different brands and found LG was very highly-rated. Obviously they dont include the total life cycle reviews as the feedback on LG would be enough to scare you off ever buying one. LG has failed to take notice of and correct some serious design flaws with their washer and now we have a machine that cannot be fixed because the aluminum door hinges (attached with steel screws to the steel frame) are so corroded from leakage from the additive drawer that after 4 hours the service guy was unable to remove the 6 screws using hand tools, rust sprays, and impact drivers. He just left after letting us know its un-repairable”. The response from LG-- THEY will send an LG technician -- sorry LG wouldnt provide us a contact number -- so no idea what firm -- if its different than the licensed guys they sent last time? To re-assess the licensed LG service guys finding -- at the cost of another $89 USD payable once again by me. After which if he is unable to remove the door hinges we will get a review from second level (see comments disappointed and others on successful outcome from second level -- e.g. slim and None).As an Engineer and vintage car guy, I could potentially drill out the corroded screws holding the door hinges in place and then use larger metal screws with an LG replacement hinge but that is a big job and may not succeed using OEM equipment. The root cause of the corrosion is clearly due to the gap between the additive tray housing and the front plastic cover allowing leakage from the tray to pour down on the hinges, and sheet metal causing rust, corrosion and other issues like Mould/ Mold and mildew in areas you cant really get in to clean or dry out. Frankly its a poor design and has been for some time, the 2014 units have the same flaw.The service folks I polled said the best fix would be to run a bead of silicon on the gap between tray housing and front panel.. would have been good to know 6 years ago. Actually what they said was never buy LG washers as they are prone to problems -- though the service manager said it keep them very busy. How LG CANNOT notice is a mystery. This problem and other design issues for LG washers have been covered on so many blogs and complaint bulletin boards. Perhaps the design team in Korea ignores English postings or is so worried about their war with Samsung that they cant be bothered about consumers and life cycle reliability or even simple fixes like the silicon in the gap. .Be warned when measuring cleaning, these Review labs use much different yardsticks than the rest of us... this is power per cycle with little real world understanding of what clean means to consumers. When you have to wash things twice or more, triple the chemical additives, and use smaller than typical loads to get things clean and avoid mildewy smells in fresh towels there isnt really any savings. Wonder if there is a back door arrangement with the guys (Proctor Gamble others) who make washing additives, as it certainly requires much more additives than any top loader I have had all in the name of HE-High efficiency.Who wants to be flooded out of their second floor laundry room by door leaks. Now I know why in Europe they always had the washer in the bathroom -- oh yeah a floor drain!! Foolishly I thought that sold in America they would have fixed some of the hereditary issues from Europe.. Not really! If you dont mind giving your clothes two washings loaded up with chemicals, having to introduce scent additives in both washer and dryer with sheets and tablets, and the inevitable quadruple maintenance and cleaning, then looks like LG front loaders are for you! Though for my mind all the savings in electricity go out the window when compared to redundant cycles, massive chemical and additive costs, and excessive maintenance.. HE seems a little more like HYPED (false) ECONOMY than high efficiency..WE WILL SEE IF LG REPLACE THE MACHINE AS SUGGESTED BY THE LADY FROM MANILA THAT ANSWERS THE 24 HOUR SERVICE LINE. . BUT LIKE DISAPPOINTED IM NOT EXPECTING MUCH. Nor should you!

French door, bottom freezer. Freezer space very good & easy to use with drawer providing better access. Door for milk and other items reduces times opening refrigerator. Would prefer two larger veggie drawers instead of three. Has larger meat drawer at bottom which allows for many shaped items. Just check local area for repair centers just in case something may need to be repaired for any brand appliance purchased.

Top load washing machine wt1201c - This washing machine I thought would be great. It turns out that the clothes would be self-balanced. It work for while but now I have to constantly watch it and rearrange the clothes throughout the washing process. What a pain! It takes hours to wash one load. It appears that the tub is detached from the washer and it vibrates so much and makes so much noise it is unbearable. I dislike this washer so much and I will never purchase an LG product again.

Very happy with the washer and features but one. We dont feel that there is enough agitator action during the washing cycle. The different choices for washing loads is sufficient for all types of clothing. The reminder sounds during a washing cycle are very helpful when washing numerous loads of clothes.

I THOUGHT I did proper research on dependability, etc., but boy was I wrong. After one week of use, the circuit board on the front-load washer went out. I called LG and the (2) reps I spoke with spoke VERY broken English, gave me a case # and told me to call a local appliance service for repair. That service took 10 days to get to my house, looked at it for less than 5 minutes, was rude and asked what we expected him to do as we had the units stacked (appropriately per the manual), said he needed to order a circuit board and would be back in touch. A week later, no word, I called the service facility and they now scheduled for yet another week out - three to four weeks for a repair? We previously had Maytag and Whirlpool front loads, left them at houses we sold, and are sooo sorry we didnt go back - LOVED our previous units, especially the Maytags, and it was local, English-speaking service. RUN AWAY FROM THE LG DISPLAYS...

I purchased a LG French Door Refrigerator through Costco in December of 2015. The refrigerator completely stopped working, it has a completely closed system so very hard to see anything. Called for help on March 11th, 2017, 15 months after purchase and still in two year warranty period. After much BS they finally agreed I was still under warranty and sent out a service request. I live in a county of 500,000 people. They had ONE service person for this entire area. That person called late that night to say they were not doing this anymore, could I call LG? I did, I am now waiting for someone from out of this area to come work on Refrig. Its been 5 days, no call. Will call Costco tomorrow and see what happens next. LG clearly has NO interest in caring for its products if they have ZERO technicians in a community of 500,000 people. DONT PURCHASE LG!!!

I bought a LG stove, refrigerator, dishwasher and microwave oven about a year and a week after I have them the warranty they gave you was up. Had to have the dishwasher, stove fixed and now the refrigerator is leaking water from the ice maker. Do not recommend this product to anybody.

I purchased this LG fridge in 2014 and was very pleased with it till this past week when it has been nothing but an issue. Out of the blue it completely lost all power, no lights, no display panel, no fans or compressor. We had to throw all all the food that we had purchased for the holidays. I called LG customer support and was very disappointed, as all they could do was ask me to try another outlet and then try to charge me $125 just to have someone come look at it. They recommended a local service that was approved by them, so I called and scheduled an appointment. They came out and replaced the PCB and the power came back and the fridge and freezer appeared to be working fine.After 48 hrs the Fridge still had power but everything thawed out and all the ice melted making a mess in the fridge and on the floor. Not to mention, the second batch of food that had to be thrown out because we filled the fridge after 24 hrs when it appeared to be working. When I called customer support, they were zero help and told me I had to deal with the repair service that made the repair. Of course it was a weekend so I had wait another two days. When I got in touch with the repair company they told me that if it was a sealed system or compressor issue, they could diagnose it but were not authorized to repair it. So basically I wasted my money, because the repair company that LG told me to call is not authorized to make the repair.When I called LG customer service back, all they told me was that they could schedule another LG repair person to come out, which I would have to pay another $125 for, to diagnose and make the repairs. I complained about having to pay another fee when if they referred me to the correct repair service to begin with, I wouldnt have had to pay the second fee. Their response was just that they were sorry and there wasnt anything they could do. After complaining and continuing to ask to speak to someone else I was put on hold and when they came back, they told me all they could do was file a formal complaint to upper management about the incorrect referral but I was assured there was no guarantee anything would happen or that I would even receive a followup call to resolve the complaint.I was very upset to find out that this seems to be a common issue with these LG fridges. A quick search on the internet and speaking to the repair service, they see multiple calls a week on these LG Fridges due to bad PCB and or compressor failures. It is nice that LG warranties the compressor for 10 yrs, however its, disturbing that they all seem to fail before 10 yrs and the warranty doesnt cover the labor or help with the hardship and loss of money as a result of the fridge failing to work.The worst part of the experience has been the support from LG. Im not a qualified technician but Im pretty handy and can diagnose most problems. When talking with LG customer support they have zero interest in hearing the symptoms and the troubleshooting that has been done to try to work through the issue. As soon as they are done with their pre-determined check list of questions, they quickly rush you off the phone to schedule a repair man to come out which of course they charge you for.

I’ve had to have a repair guy 4 times on my LG refrigerator and it’s been the compressor every time. It’s not capable of keeping ice cream and it will freeze and cool good one time and not the next! I’ve been informed by a few servicemen that this is a common problem with the LG compressors and that Id probably have trouble again and again??!! I have had it with LG! I have had LG tv’s for 20 years and LOVE them!

This very expensive washing machine will be the first and last appliance I ever purchase. It almost never completes a load of laundry without stopping at least one time and flashing UE, refilling the tub and starting over. It is not like I load the washer with towels on one side and socks on the other, I am not a moron. No matter how hard I try or how big or small the load, I can count on this pile of crap to make what should be an easy task a frustrating one. Dont waste your hard earned money on this or any other LG appliance. If you dont believe me google it.

Small ice maker which gives more interior room. But makes enough ice. Wish large crisp drawer had a little more height and better flip up door to reach items easier. Capability to contact customer service via phone to do diagnostics from input on top of refrigerator.

About 8 months after purchase convection fan starting making noise. Died about a month later. Cheap garbage. Also have LG microwave and fridge... so far without problems. Never buy another LG stove.

What a disappointment!! A few years back my husband and I purchased new LG appliances for the kitchen and also a washer and dryer - all LG products. Paid a PREMIUM price - all the bells and whistles. From day one there has been nothing but headaches with every item we purchased. From the interior finish in the oven flaking (LG and Home Depot would do NOTHING to help us. We had to purchase new range!!), to the microwave falling apart, the drying faulting out and now this horrible washing machine!! Between the mold this machine creates (yes, I leave everything open and wipe it down after each load), not always working correctly (gets confused...) now the drain motor needs to be replaced which has been estimated at $300 parts and labor!!! This is ridiculous!!! What a piece of junk and SHAME on LG and HOME DEPOT for not producing/selling reputable products and standing behind those products!! As you all know, these items are not cheap!

‪I purchased an expensive LG refrigerator about three years ago. The compressor went out. The service person replaced it and the refrigerator and freezer have still not cooled all the way. Another defective LG part. Our friends just purchased an LG refrigerator from Home Depot and guess what? Bad compressor. We are recommending they take it back‬.

I found that LG stove knobs were made with a plastic insert. The knob has cracked and I tried to repair it to only find that it cracked again. We had the kitchen filled with gas once and it almost caused an explosion. I would not recommend this stove to anyone. I searched for replacement knobs and found that they cost $104.00 a piece, but could get a discounted one for $84.00. Are they kidding me?!

I will avoid all LG products like the plague from now on! My smart top loading washer (recommended by Consumer Reports at the time) repeatedly gave the UE error. I called LG Customer Service for solutions to the problem. Their recommendation was to add/remove clothing to balance the load. Thats all the advice they had to offer. (Im sorry that I didnt have more dirty clothing to wash at that time. Apparently, they expected me to pull clean clothes out of my closet to balance the load!) When I operated the washer with no clothing in the machine, I realized the problem was with the washer - not my loading technique.After my water bill TRIPLED because of the huge amount of water used to attempt to balance the loads, I requested a service call. The technician informed me that the problem was due to a KNOWN software issue and all that was needed to fix the problem was a software update. I have no issue with this. What I do have an issue with is that LG Electronics failed to form consumers of this simple fix! Apparently, LG Electronics doesnt care about consumers- they just like to sell products. Fool me once, shame on you. Fool me twice, shame on ME!

Purchased an LG refrigerator LMC25780, spent over $1,700. After just 2 years in service the freezer started getting warm. Lost all of the food. Called the LG service number and was told the unit was out of warranty, except major parts. The technical came out today and said the compressor is bad and will have to order a new one. The compressor is still under warranty but I still have to pay for the service call at $250. What a ripoff scam they have going. NEVER AGAIN WILL I PURCHASE AN LG PRODUCT.

We bought all brand new top of line LG appliances...refrigerator alone well over 2,000.00 in Fall 2017. Loved the new appliances but in Fall 2019 a compressor went out in the refrigerator. Yes, LG covered the replacement and repair but what they don’t want to tell you is the refrigerator will never run quiet again. We have had to call the tech back three times to come look at it because it runs so loud. We bought the product because it was super quiet and our kitchen is close to our family room and bedroom. It will wake you up at night. It runs with vibrating noises, humming, etc and LG’s fix is sending an email with acceptable refrigerator noises. What a joke.I told them if it would have ran like this when I originally purchased it would have been taken back in the first 30 days. The tech comes and states it’s a little louder than normal but not a single thing is being done. The tech calling LG while he was here was a joke too...all they could say to do is take off some clips to see if vibrating stopped...guess what?!?! It didn’t and it is still loud as ever. I will never buy another LG product and would never recommend.

We bought an LG refrigerator because of the size. My wife wanted to go with GE. I convinced her to go with LG. We had multiple issues with the icemaker and then finally within 2 years, the motherboard went bad. It would have cost $500 to fix. We decided to buy a GE for $800 and had not had any issues. I contacted LG saying that their product required multiple repairs and they refused to cover the work. Lastly, we wrote a letter of complaint stating that not only were we disappointed with their product and response, but we have found mounting complaints that were tarnishing their image. Their response was Sorry for your difficulty, but one bad item does not reflect on their image. It does with us. Never buy an LG product. They are garbage.

I purchased a dishwasher, which broke down within a year. Luckily, it was still under warranty and I reached out to LG for a repair. Were now entering the 5th week of me waiting for a repair or replacement and there isnt an end in sight. In fact, LG is actually starting the process over. Customer service hasnt been helpful, their Executive Office has sent me in circles, and I feel like its probably going to be quicker to purchase a new dishwasher - definitely not an LG. I really dont have anything nice to say about LGs appliance division or the people Ive interacted with throughout this ordeal.

In October 2014 we purchased a very nice Stainless LG Dishwasher - Model: LDF7774ST. The first week we had it the motor went out. LG replaced the dishwasher. Back in January of 2015, the so called quiet Dishwasher started making a lot of noises and had to have the dishwasher serviced. Now, the LG dishwasher will not drain. We have cleaned out the filter and the drain and nothing works and now have to have it serviced yet again. Three times in six months on an $800 dishwasher? Will never purchase an LG dishwasher again.

From the day we bought we had problem. Ice maker, ice cubes would all freeze together and ice would not come out. Bottom freezer will not keep things frozen. Had repairs made from company about 3 times, problem still persist.

I have been married for 40 years with four children and countless loads of laundry. Most of my washers and dryers have been maytag and lasted 10-15 years with few if any repairs. This LG top loader is the worst machine I have ever bought. I purposefully did not buy a front loader because of problems with odors I had heard about. Well I guess a top loader can Smell really bad too. I dont understand how in 2016 we dont know how to make a washer that drains properly. This is a lemon and I will be selling it soon and buying a good ol Maytag. I just lost a lot of money on this one. They should recall all their machines until they figure out and fix the problems.

LG gaskets for French door model never sealed properly when I bought a few years ago. The gaskets would sometimes keep door from closing completely, but light and warning beeper would deactivate. Many times we would come back to refrigerator finding one door slightly ajar. LG help desk said to firmly close it and this was due to a tight, but normal fit. They were no help. Now, the top door gaskets have torn on both sides. LG said it has been over 1 year and I am s.o.l. They said there have not been any recalls and it has never been a problem. I went to appliance store and every make & model of refrigerators including LG had a new design of the gasket with a flap on top and bottom of gasket. LG said that my refrigerator gaskets can be replaced, but they are the original design. I contacted one of the certified LG repair service and they gave me a quote of $250 to replace gaskets.When I checked online, other owners of LG models like mine have had similar problems. I ordered both gaskets for $74 shipping included and installed them myself after viewing a YouTube demo. It was really easy and took about 15 minutes. Dont bother with LG customer service, it is a waste of time. LG does not mean Life is Good. It means Lucky Gold Star and you really need the luck for this appliance because quality & customer service has been deleted.

We have had the dishwasher 3-4 years, it has been working fine. Then I start smelling something and take of the panel. A wire had come loose and melted the side then started melting plugs. After I had taken everything apart I found that not only had a wire come loose but the left side of the washer was rusting. See pics. How in the world does this happen in such a short time with everything is suppose to be sealed. LG told they couldnt or wouldnt do anything because it was out of warranty. I guess if you get a couple of days out of warranty watch out your house, could burn down because for shoddy labor. Never buy an LG again.

Received brand new broken clothes dryer. Long waiting time before appliance repair was available, then after 2 trips to repair, left the dryer in parts and did not show for 3rd appointment. LG Appliance Company just keeps giving us delays and different stories every time we call. We want these returned and our money back. I have been extremely inconvenienced - during the holidays too - I have had to go to laundromat to dry my clothes. These appliances cost $2,000 and I have not even been able to use them!!! (Purchased from amazon.com. They have been notified).

The worst waste of money and there is nothing I can do about it now. Bought it a year ago because it fit in a small area of my kitchen. Reads, Hold 3 seconds for extra functions but nothing happens. Stuck with limited functions. Normal cycle over an hour plus. Dirty clothes come out and holes showing up. I feel tricked by LG quality claims. Do not buy this washer.

I asked the salesman at Best Buy which oven he would purchase. LG was his answer. It was a possible choice so that is what I bought. While installing the oven the floor was damaged. It took all day and since the stove has been installed. The light in front of the stove remains on. The clock on the stove does not work, never has been able to set for timed oven start. There is a crack in the left of the display screen for turning the stoves and oven on.

We have a 4 year old side by side LG refrigerator. Ever since last year the right side of the ice cube department completely freezes up and it makes it impossible to distribute cubes down tray. We change our filters every 6 months. For days we have put microwave hot rags down the right side of the cube holder to soften the cube holder so that we are able to move the tray holder out. This is very frustrating because we host a lot of parties and have to buy ice. The refrigerator is 41 degrees and the freezer is -2. Please help.

Purchased the complete LG black stainless kitchen set up for our newly constructed home. Appliances were purchased at Sears and delivered by them to our new home. Microwave was badly damaged off the truck so it was reordered (Sears fault). Dishwasher, Refrigerator, and Double oven were not damaged as we examined the boxes for exterior crushing or creases. The dishwasher leaked like a sieve the first time we used it!! My husband checked to make sure all hoses were attached properly and all fittings were tight. We could not use the dishwasher at all as it leaked so badly it was ruining our new flooring and leaking into our basement.I took a video as we pulled out the unit and ran it and it was obvious that the leak was coming from the back of the unit. LG repair came over and determined that it was damaged at delivery! I still had the box. No damage to the unit during delivery. LG refused after months and months and pic after pic sent to their US offices and their South Korean offices. This unit was dropped and creased across the back during manufacturing and they kept telling me that it was Sears fault. I could not, in good conscience, blame Sears as I had personally examined the box when it arrived at our home.After 10 mos. of arguing with LG, I went to the local Sears store where we had purchased not just the 4 LG appliances, but a beer fridge, for the basement and a freezer for the basement as well totaling more than $11,000 in one purchase. We had also purchased appliances from them in the past. The new store manager, upon hearing my story from the saleswoman from whom we purchased our appliance, made it right. I told him that I never relented on the story that it was not Sears fault but a manufacturers defect. He appreciated my honesty with LG and replaced the dishwasher.Moving on now to the microwave. After finally receiving the new microwave 3 months after the other appliances were delivered. It was only 5 mos. before the digital display started acting wacky. Then the microwave worked intermittently. Again, I called LG. They assured me that they do not have manufacturing defects as their quality control is above reproach. I said, Great sent me a repairman as it is under warranty. Scott, from LG, ordered a new door which contained all the inner workings of the unit but it was the wrong color. He reordered, came by and replaced it only to find it didnt work either as a week later it was acting like the door he just replaced. Finally Scott was able to get the right door and it works. That process took 2 months.Just before Thanksgiving, 2017, we noticed just under the handle of our new refrigerator, the paint was peeling off of the black stainless finish. It is not an area of the door that we touch regularly or even at all except to wipe down. After the holiday, I sucked it up and called LG once again. LG in South Korea told us the warranty was up on the refrigerator and there was nothing they could do. I told her to take a look at the history on our previous appliance issues and that it may be time for us to possibly file suit with the company as now its 3 out of 4 of their garbage products that have caused us no end of grief and that Sears has documentation and I have pictures and other paperwork accumulated over the year from hell since we made the purchase of their products. She put me on hold!Scott came into our lives once again and ordered a new door and installed as we decorated our Christmas tree! I thanked him and told him that our oven would probably go afoul soon and we may see him again. He answered questions I had about the knobs on the front of our LG stove that when bumped, turn on without you knowing and have emitted gas. My worry is that I will bump a knob and be on my way out rather than the 3 times it happened while we were home and smelled the gas fumes. Scott said there was some kind of kit we could get to prevent the problem. Why didnt LG tell us that at some point. I will order it as soon as I finish this post to assure the safety of our home and family.Please do not purchase appliances from LG! They are dishonest in their dealings and lied to us over and over and I have it documented. Some of their local repair affiliates are hand in hand with them and lie for them without doing their work. They walk in and determine it was someone elses fault and tell you to go after them. Sears in North Olmsted, OH made the situation with the dishwasher they sold us right. I cannot thank them enough. Sears has a contract with LG and other manufacturers that says that Sears repair may not touch LG products that are under warranty. They are not allowed to look at your appliance if it is under LGs warranty or the warranty becomes null and void. The consumer is at the mercy of the manufacturer as we were and the manufacturer, LG, is dishonest in their dealings.

Bought a LG LFX25973ST French Door fridge 1/14 from Lowes. We went on a 2-week vacation last month and came home on a Thursday to a warm fridge/freezer. Dont know how long it had been off. It has a smart feature so I called LG and she ran me through the diagnostic, asked all the pertinent questions and since was out of warranty I could buy $275 package for fixing (parts/labor) the fridge with a 6-month warranty. She set up a repair appt for Tuesday, 5 days out. Very poor English, she was hard to understand.The guy came Tuesday and I knew I had a problem when he called the shop to ask what wires he needed to test. He was just the troubleshooter, could not fix the problem, a bad compressor. He had to go back to the shop and send LG the report, which he did, and we would hear from LG further instructions. Long story short 4 more days and no call from LG so we call them. We get major attitude. Very nasty woman tells us basically Youll just have to wait until can find a CERTIFIED tech. Day 11 we go to Lowes and buy a basic fridge for our garage. $400 thank you LG.Guy was great and looks up our original purchase of the broken fridge and says You bought an extended warranty. I know... dont laugh. So we canceled the LG contract (rate $100) and started working with Lowes. Much better service, English speaking CS people, $$ for lost food. Great, right? We get set up for a service call the next day. Ends up being a no call, no show. When we call them it ends up being the same business that LG sent out. We find out they cant fix a bad compressor. It must be a CERTIFIED tech. Closed system, dangerous gas, chance of fire. OMG.We live in Phoenix and there is just ONE certified tech in the whole metro area. They are 30 miles away and have a worse service record than LG. The customer reviews are horrible: poor work, no shows for service calls and rude employees. We are now on day 14 with a dead fridge in our kitchen. I always looked up reviews on performance of an appliance. Im now also now going to research repair and customer service. This is ridiculous that LG can hold a whole city hostage like this by not having more certified techs. I will add to this review as we progress, but Im not very optimistic. Im scared to death my other appliances, dishwasher, oven and microwave, never have a problem!

Bought a $2000.00 refrigerator in 2014, three repairmen came out to look at it and said it is a leak in the cabinet and cant be fixed. They said to call LG and tell them its a lemon. Its been almost 3 weeks and a lot of money for repairmen, loss of food, no fridge and still no satisfaction from LG. They keep pushing me around from one person to another. Even though these were authorized repairmen from them, they tell me to call someone else and I have to pay labor again. My repairmen said this happens a lot to LG fridges and LG knows it. This company is making inferior products, scamming consumers and making more money on repairs. If anyone has any ideas for my situation, please help me. LG never has called me once with so much as an apology. I want this FIXED! For any new consumers looking for an appliance...dont buy LG.