Freezer not freezing, repairman did not fix problem. Told me it is a defrost ice buildup behind freezer... I would like file a lawsuit against LG for selling defective appliances. Best Buy sold this junk knowing it was not useful to the consumers.

LG has the worst customer service. I just got told by one of their supervisors that it isnt her problem. We paid almost 1800.00 for a side by side (model #LFC25765st100) less than 3 years ago and now we have spent $230.37 to have it fixed and it still does not work. After over 3 weeks without a refrigerator to be treated like dirt by their customer service department isnt sitting well with me. They told us we had to use one of their factory authorized repair companies but when I was speaking to the supervisor she told me that was a lie and I could use whoever I wanted with their approval. They lied about 12 times to me in total and will do nothing to fix my refrigerator except charge me another $400.00. I will be spending half of what the refrigerator cost and it is only 3 years old. I thought LG was a good product but I will never buy another and everyone I know will be told to stay away from them.

Model LFX28978ST/00 3 door refrigerator - After a horrific hurricane unit stopped working. Contacted LG after power was restored months later. LG repaired charges total $300 for 2 visits and repair. Unit worked 4 days and stopped. Repairman never return or took my many calls. I stopped payment on a second check, he then called and said my unit was defective and was not fixable. LG was suppose to follow up with us. We are seniors and we’re insulted by LG staff who told me the repairman never contacted them. On follow up LG then told me the repairman was incorrect. Check this product on the web. This unit has major defects. Stay away from LG. They don’t care about its customers. Feel free to contact me.

LG Electronics 5.2 cu. ft. Large Capacity Front Load Washer. We purchased this washer and dryer mid November and as of 2 and a half months later, the washer is leaking from the bottom and has damaged the trim and surrounding walls. Couldnt be more disappointed.

I spent weeks researching the best W/D to purchase. We purchased top-of-the-line LG washer and dryer in July 2012. Now 8 months after purchase, the dryer stopped heating. We have a technician coming tomorrow but LG representative was sure to make clear that it could be our fault and therefore the repair may not be covered under warranty. Now I have found that many people have had the same problem. It is apparent that LG is aware of a defect. Honestly! We were planning on buying an LG W/D for our 2nd house but not now! Its time to do more research.

LG French Door refrigerator. Compressor needed to be replaced. Very poor service from A&E Factory Service. Still waiting to be paid for the food spoiled. This should have been a recall on the compressor before it failed.

The handle broke on the built-in microwave making it virtually unusable. Came with the house, only 5 years old and cant get a replacement handle. I would never buy any LG appliance because they are **. Very unhappy. The fridge we have has had a problem as well.

The gas oven went on the fritz 2 years in- took apart, tapped on the ignitor tube and started working again. Stopped once after using broiler - got it going again by tapping on igniter. Learned to not use broiler but now oven and broiler both stopped today. Very pretty stove and worked great for 2 years. Not happy.

LG Washer has mold and mildew inside the washer and does not come out. The machine is defective and I would like to return it for a full refund. The store should return it to the manufacturer. We all know the results of mold and mildew. Its permanently in our clothing and it has caused allergies.

LG Microwave Model # LMH2016St Serial # 212 AQP3 X244 purchased on 2/13/2013 from HHGregg costing $338.99 with installation costing $149.99 plus taxes at $16.95 has blown a fan and melted the cover on the fan. It seems to me that a microwave that cost that much should last longer than 2 and 1/2 years. I would not recommend an LG product from my experience. The company offers no help at all in regards to this problem.

What sets LG TVs apart from the rest of the pack is webOS. The platform is easy to use and works extremely well with modern electronics. Moreover, with so many installable apps, we officially cut the cord this year and have only gigabit Internet.

PROBLEM DATE 6/1/18, PURCHASE DATE 2/12/17, PAYMENT AMOUNT 2,432.59. Purchased the LG Refrigerator from SEARS in 2017. Contacted LG at 1-800-243-0000 on 6/1/18 at 9:57 AM about the fridge not freezing/cooling. LG offered a warranty # APN & service # RNN. LG said someone would contact me to setup an appointment for someone to look at the fridge. No one called. I called LG again on 6/2/18 @ 10:09 AM. They said someone would contact me on Monday. I called Tuesday, 6/5/18 @ 5:24 PM because no one had called me. They said it was being sent to the Search Team and someone would contact me in 5 business days. No one called. I called on 6/14/18 @ 8:52 AM. They said someone would be calling me because it had not been 5 business days yet. No one called me. I called again on 6/15/18 @ 8:22 AM they said JCS Technology would be contacting me to setup an appointment. And a new # was assigned. RNN. I was reminded that parts and labor would be covered. We contacted JCS Technology because no one had setup an appointment. There was no answer. I called LG and they said they had an appointment setup for 6/18/18 between 8 AM and 12 PM. No one called or showed up to look at the fridge on 6/18/18. I contacted LG again 6/18/18 @ 1156. They said that JCS would reschedule the appointment. Which was for 6/23/18 between 8 AM and 12 PM. We contacted JCS Technology to make sure someone was showing up. We got a text msg from JCS Technology stating Hi we wont be coming. They will be assigning you to another service center. Sorry for the inconvenience. They got the order mixed up. That was sent on 6/23/18 @ 10:15 AM. I contacted LG again on 6/23/18 @ 10:18 AM and they said they are sending it to their Search Team and it would be 5 business days before we hear anything. I want someone out here to look at the refrigerator. I offered to find someone to look at the fridge and they said they have a search team for that. It will be another 5 days. To sum it up, I have continued to call LG and I continue to be told it will be another 5 days. I have also been told that they have expedited this for me and that I would get a call within 48 hours. I did not get a call. I called again to only be told another 5 days. Today is July 9, 2018. Not a single Tech has been sent to even look at the fridge. I asked LG to let me find someone to look at the fridge, let me pay for it and then LG can reimburse me. LG said that is not listed in their policy and they can not do that...

I bought an LG front-loading washing machine. Within 2 years, the cycle stopped repeatedly in the middle of a wash. An internal part had broken. I had to replace it at cost. The same replacement broke the next year. I replaced it at cost. That same replacement broke. Same story. I asked myself if it was part of LGs plan to make faulty parts so the consumer would have to pay every year to replace them.After 6 years, the programming motherboard broke (dont ask me what it is called -- it manages all the settings on the machine) completely broke down. The wash stopped repeatedly during a cycle so I had to restart again and again and a 30-minute wash would take 2 hours. Many times it never finishing the final spin. LG said the replacement part would be $150.BUT then they called back and said since the machine is 6 years old, they wont supply the part anymore. They wanted me to buy a new washing machine after 6 years! I told them I would never buy another LG product. Instead I found the part from a third party supplier, and I hope my machine will last another 10 years so I dont have to spend on a completely new machine. My advice: NEVER BUY from LG unless you plan to replace parts every year and replace your entire expensive appliance every 5-6 years. Since they stop supplying parts, you will need a new machine.

LG product company are not good. Some days before I purchase 3 star freeze after some days come problem. I complained. After complained they promised to me we handover new freeze but they dispatch 1 star freeze against of the 3 star. Service and product both are not good. I m not happy and I suggest to all of you please go with other brand. Old freeze model no:-GL-B191KRLQ. New Freeze Model no:-GL-B191KPZU.

LG counter deep refrigerator - One year after buying the refrigerator, the motherboard went out. One week later, the board that controls water and ice went out. Now, a year and a half after purchase, the covering over the controls for water and ice have peeled off, leaving a very unsightly appearance. Not worth the money. I would never buy an LG again!

I purchased the LG Dishwasher LSDS4821ST on Nov 30, 2008. I have only used it 3 times since 2008. The dishwasher left too much water in the machine after drying the dishes. The dishes also were not clean nor were they dry. I did call for service during the warranty period only to be told that the left over water is normal, and that the dishes were air dried with a new lg system. The few times that I used the washer I had to clean the excess water at the bottom of the inside of the machine. The dishes were also wet. The last straw was when the dish soap dispenser would not open. That was in 2013, and I have not used it since. The LG customer service gives you the run-around. I have an LG washer and dryer with plenty of problems. Do not buy LG anything, not even a phone.

I bought this refrigerator 7/21/2014. One year later, approximately 3 days outside the warranty, we had the circuit board and fan system replaced under LG warranty, in 8/2015. Now again, 1 year later 8/2016, we have the same problem with the refrigerator. I called LG and they basically said its not their problem. This company does not stand behind their product. I could understand if it was a different problem but it is the same problem diagnosed by the same repairman who repaired the refrigerator in 2015, one year ago. This refrigerator is just 2 years old and cost 2300+ dollars. I will junk this piece of crap and buy another reliable brand. I will never buy LG again on any of my appliances. THIS COMPANY DOES NOT STAND BY THEIR PRODUCTS; CONSUMER BEWARE!!!

I bought the LG Front Loader 4 years ago at Home Depot and it has ruined comforters, sheets and clothes with greasy black stains which dont come out, especially if you dont notice them and put the item in the dryer. If you catch them and rewash with bleach, they become light brown stains, but dont go away. It doesnt happen all the time, but often enough to completely frustrate us. We always use the detergents, no softeners and some liquid bleach. We run the tub clean cycle once a month and wipe out the nasty black gunk from the gasket regularly. I cant imagine that gunk is normal. I have owned many washing machines and none has ever left my laundry ruined like this.

I am the owner of a 2 year old LG French door refrigerator that failed over Thanksgiving. Being it was the holidays, I took to dealing with the matter immediately by contacting LGs customer service department. In the initial conversation, we determined that the issue was likely the compressor, which if true, would be covered under warranty. Learning that an authorized technician was needed to service the appliance I was then given a phone number to a local service dealer in the Scottsdale area. This company did not return my call but, I was able to get through the week after Thanksgiving. They told me that they had only one technician on staff authorized and he was out of town for 3 weeks. This was not acceptable being the holidays and the fact that we had a full house.Through my own inquiry, I found one repair service willing to work on LG appliances... most would not because they have a pretty bad reputation it appears. The only issue, was that we needed to have him authorized. This I was able to begin through a chat with a member of the LG customer service department, however, the authorization was never put forward I was to discover. This required another online chat, some apologies and eventually a successful authorization for my serviceman.Now able to open the back of the appliance, indeed it was discovered to be an issue with leaking coolant and a faulty part (parts). Now began the test of getting the parts (under warranty) ordered and delivered to my repairman. The part was ordered and we waited. I requested that someone contact me to let me know when it would arrive. This was wishful thinking. I opened another chat to see where the part was and the LG agent could not find any information and asked for a PON number which I did not have. He said perhaps the part was on back order. To shorten a very long litany of my technician and myself spending hours of precious time getting the runaround with (excuse me) a very incompetent customer service system; my repairman was told after many conversations with the parts dept., that 30 day deadline was expired and we have to start all over again.So another chat last week resulted in a request for authorization again and I was told a rush request would be made for second authorization. I was also again promised that the agent would keep me posted. Yea right. Having no fridge for the holidays with a houseful of family is frustrating in and of itself and 2K plus fridge should not fail in just two years; add a complete run-around by the folks we trusted with hard earned money with their brand over many other choices on the market, to simply supply a part and authorize and repair completely beside myself.All I need is a warrantied part, a second authorization (since time expired because of LG inefficiency), an LG customer service person who will see the process through and an attempt by LG to stand by its motto; life is good. I believe all agree that those requests are reasonable. To date I have had 6 chats average 40 minutes each, three long phone calls, a long wait for the supervisor but disconnected after 20 minutes, 4 letter submissions and a technician about to give up because of time lost from numerous calls to the parts department and total frustration. The fridge failed 11-24-16 and todays date is 1-13-17 and zero success. If anyone knows of a way I can pressure these people for one or two damned parts; (that my service guy could have fixed it in one hour two months ago) please let me know.

Purchased a new lg electric range. One month later glass top broke, took 3 months for lg rear shop to replace it then installed a damaged top from shipment. Said they would replace it, called the repair shop and the response was thats your problem, you deal with lg. Called lg, gave me the run around, could not talk to a manager, always not in the office. Supervisor said they would not replace it along with thank you for buying an lg. This was my first and last lg purchase.

LG Easy Clean option is a terrible oven. It will not get clean using water. Customer Service recommend using a scrapper, but not too harsh. Cannot use chemical cleaning. Water alone and scrapper will not fully clean oven. Extremely dissatisfied. I thought the easy clean option meant self cleaning. Do not buy this product unless you dont care about having a spot free oven. Did not get my monies worth. Paid 800 dollars, why would I think it didnt come with a self cleaning option?

While I love the design and layout of the refrigerator, there is one drawer in the refrigerated section that freezes the vegetables I put in. Repairman was here twice and could not fix it. I decided just to live with it since I did not look forward hunting for a replacement.

LG Direct Drive WT 4801CW - Top of the line, we were told. At first small black marks were on our clothes & required a second washing. But today was the worst - its as if there is a hidden filter or holding area that fills up & then discharges filth all over clothes & sheets! I checked our water filters & lines into the machine & nothing was found. We are retired so no clothing caked with dirt/mud. Is there a filter that we are unaware of? Nothing in the manual. I wrote to the Manufacturer but no reply.. Very poor Customer Service. Local Dealer said they would have to pull machine all apart but I have to pay for it! Ive had LG products in the past but this one has done them in as well as their wonderful refrigerator, so we are done with LG anything!

LED lighting, touchable black stainless steel, the layout of the shelving and 10 year limited warranty. I have used LG products before and have always been satisfied. The refrigerator was also on sale for a great price. I would recommend this product to friends and family. It had most of the features I was looking for. I have been very happy with all the features of this product and cannot think of any thing that I would change or add. LG products are very well made. I looked at several other brands and styles and choose the LG. I really liked the sleek look. The shelving layout was better than what I was looking for and the price was great. I was very happy with this product. I would say all my expectations and then some were met.

I purchased my LG side-by-side refrigerator from Best Buy in October 2016. Initially I was very pleased with the unit, no problems until late June 2018. The temperature dropped significantly and the freezer no longer kept food frozen. I was informed after placing a service call that the compressor ceased to work and other updates were needed to the refrigerator. One year later in July 2019 the freezer and refrigerator are again working insufficiently. I have lost a ridiculous amount of food in both the freezer and refrigerator. I am again using a cooler, buying ice frequently. I contacted the LG customer service department this past Sunday July 21, 2019 to inform staff of a malfunctioning refrigerator and to complain that this was the second incident in three years. I was given an appointment for July 25, 2019. My husband took the day off of work in order to receive the repairman. After no one showed, my husband contacted LG customer service department and was informed that the appointment had been canceled. We did not cancel the appointment. LG customer service informed us after some time that A& E Factory Service, their contractor, canceled the appointment and did not inform LG nor did they inform us of the cancellation. Eventually my husband was given an appointment for August 5th 2019, two-weeks from the originally scheduled appointment. He explained the challenges in retaining food, money lost, and that we have a five year old daughter who had clumpy milk that had to be discarded... the next available appointment was moved to August 1, 2019. I phoned yesterday, July 25, 2019 explained the above and inquired about the earliest available appointment. After being on the phone for twenty minutes I was informed that the earliest possible appointment is still August 1, 2019 however it is not confirmed, therefore I do not have a concrete appointment as of yet. I was told that someone will call us to confirm the actual August 1, 2019 appointment next week. I am very disappointed. I am very dissatisfied. I will not purchase another LG refrigerator again.Jacqueline **

I love everything about my refrigerator except we have had to have parts replaced on it within its one year anniversary and again a month later. But the service tech was so knowledgeable about the product and the company covered the cost for both repairs.

Update on 12/07/2019: I wrote on here about a LG REFRIGERATOR that failed in 4 years. LG responded and asked me to send private message and they would help. I was pretty impressed but no one has contacted me in 5 days. Meanwhile I am without a fridge. I guess to them not a big deal but I would think the average reviewer would understand the impact and urgency of being without. I also have not got contacted about someone coming out to repair. Appt canceled and after 5 days no idea on status. LG, UNEXPECTEDLY LOSING A FRIDGE IS A HUGE PROBLEM FOR A FAMILY. If you want follow on business, act with some sense of urgency to support your products. Week 1 without a refrigerator.Original Review: I bought an LG refrigerator 4 years ago and experienced a failure day after Thanksgiving. Got stuck on hold for over 30 minutes first day but got a hold of LG pretty quickly on Monday morning. They have a known compressor issue. They did offer to have someone come out. Would replace compressor if that is issue but there are no service folks near me even though I live in Bloomington INDIANA with a population of about 50000 to 80000 [when students are here). Best Buy sold me the fridge and they could care less. Lesson learned. So I will have to wait another 3-5 business days to even talk about an appointment. Meanwhile no fridge. So I will call it a loss. No more appliances from Best buy and no more LG products. But an expensive, inconvenient lesson unfortunately. It might have gotten resolved faster if I lived in a metropolitan area. I expect much more than 4 years from a refrigerator and I would not expect to need to pay $300 for an extended warranty. I paid $1399 on a Black Friday deal. The fridge was not loud, worked ok until it failed, ice maker wasnt great and ice got stuck in chute often.

We purchased this dryer less than a year ago at Lowes. Since purchasing this new dryer, I have to run all loads on a minimum of 2 cycles to dry, mostly with towels and not huge loads but maybe 10 towels I usually have to run through 4 dry settings to get them dry enough which is ridiculous. This is why we replaced our old Samsung dryer. Gonna be replacing our washing machine soon, and after this complete waste of a dryer purchase, we will definitely be looking at other avenues and brands for our washing machine upgrade. I have 2 college students and one middle school and 3 people working in my house and dont have time to wait 3 hours for dry clothes. Do not recommend this product as a dryer for anyone.

I have hated this washer almost since we bought it. Not long after we got it something in computer board malfunctioned within 6 months of buying it. Had to have a repair man come fix it. It is a LG WaveForce with direct drive inverter. It stops and beeps all the time because clothes are unbalanced. I dont feel it cleans my clothes very well. I have a hard time getting my clothes out of washer. (I am only 5 ft. tall so that is not really an issue with the washing machine itself.) Bottom line I will never buy a washer with a direct drive inverter. In my opinion a washer with an agitator is best for getting clothes clean.

Purchased this refrigerator (Lfx31925) from Home Depot. Sept 5, 2011. Home Depot talked us into buying extended warranty from them which would kick in after LGs warranty expired. The bottom of the control panel has mold behind it and is separating from fridge. Home Depot says its not covered because its cosmetic. And LG will send out a repair person but we will be charged... Anything we can do?

My mother who lives in LA got a high tech LG fridge about 4 years ago which 2 months ago its compressor stopped operating and from that time she has made 6 different appointments with LG customers service to fix it! Every time they go and have look at the fridge and they say well, its the compressor and we dont have it with us!!! Thats all they do. Then my mom has to call them again and book another appointment which usually takes 2 weeks for them to appear, and the same story goes on! Its such a shame that the summer is going to finish and my mom couldnt use her fridge for 2 months. I wonder if LGs customer service has any ideas about living without a fridge in the summer time at all??? Its while my mom paid about $4000 for an useless huge box to sit in her kitchen! Thats not acceptable, frustrating and were not only gonna stop buying LG products, but also well get a lawyer to fix this problem ASAP!!!!

It does wash the dishes clean, but is noisy and slow. I like that I can pick a bottom or a top wash or both. Its white, so can go with any kitchen, but is getting a bit long in the tooth. It cannot take really good water pressure as it causes it to make a high pitched sound and water has to be turned back to a trickle. The door did not last long - I am going to call it. The hydraulics of the door have given way and is very heavy - does not affect the wash but is not a good thing to have happened. Other than those things it pretty good.

This is the WORST experience I have ever had with a major appliance. I should have known when LG started sending yearly checks to make up for under estimating the electric usage of this model. I have replaced gaskets around the doors twice. However, my MAJOR complaint is the tubing that runs to the ice maker. I have had repairs/tubing replacement no less than 6 times in five years. Almost every six months the tubing (5/16 tubing - which is virtually impossible to find) springs a pinpoint leak and water is all over my kitchen floor. Every time I have a repairman, it costs me at least another $100. My latest was again this morning!! This refrigerator is not worth the dynamite I would use to blow it up!

LG needs to have a class action lawsuit filed against them or we all need to file claims against them in small claims court. We have most of the same issues as everyone else: Tromm LG washer and dryer. Washer model WM2277HW and dryer model DLG5988W. The washer smells like mold and always has. Slimy, moldy gasket, towels and bathroom rugs come out smelling like a barn, especially the washcloths. Soap dispenser does not drain properly; dryer does not dry. We have had multiple service calls and nothing gets more than a temporary fix or they declare they cant find anything wrong. These units were supposed to be the best and we have been putting up with them far too long.

We purchased a four unit package. Refrigerator, dishwasher, microwave and stove. The other units are great but the ovens (both top and bottom) fluctuate so much in temperatures that it takes fifteen/twenty minutes longer to bake anything and then it comes out dry and hard. A service technician replaced the control board but failed to check if it fixed the problem. I purchased a digital oven temperature probe to check it myself. It overshoots the temperature by ten to fifteen degrees and then drops fifteen to twenty degrees before it kicks back on. This cycle continued for over two hours until I finally gave up in disgust.

Bought LG washer & dryer a little over 2 years ago at Lowes. The washer just failed. Hundreds of dollars for new electronics board / labor. I wrote polite complaint email to customer service. Got a prompt reply leading off with the phrase “Life is Good. Then, a poorly constructed email telling me off. Rude. No question about what failed, how it failures, where I bought it, how I could get it fixed, how often I used the washer (very little--btw). NADA! If you luck out your LG product will not fail! If something goes wrong, you now own the new LG product line An LG Boat Anchor. Life is good! Dont trust this company! OK, OK, if you like masochism LG is your company! Enjoy!

I have an LG refrigerator that has a sealed system problem, and still within the 7 years warranty. I had both Sears and LG serviceman telling me its not repairable. I just got a call from LG that they will prorate and give me $333. Thats nonsense. The user guide says, Your LG refrigerator will be repaired or replaced at LGs option... It doesnt tell me anywhere in here that it will be prorated and I get less money than what I paid Sears ($294.24) and LG ($89.00) for determining the issue. I had Sears to checkout the refrigerator and 3 trips, they determined the leak is from the cabinet. They said I have to go to LG. I called LG and they said they wont take Sears word and documentation, and I have to get an LG repairman to come and look at it. The LG guy showed up and told me yep, thats it. Not repairable and should be replaced by LG. LG called me today and they are going to give me less than what I paid to tell them the sealed system that has 7-year warranty is bad. Do not buy LG if thats how they stand behind their warranty.

The dishwasher caught my house on fire, model number lds4821 st/bb/ww. The fire chief stated it was the motor of the dishwasher that caused the fire. It was only three years old.

Fridge stopped cooling in early May. Its only 2.5 years old. After six repair appointments 3 of which were to tell us they could not do it that day, and had to order parts and a four hour repair appointment it broke again a week later. Called LG. Called repair service A & E through Lowes. Still have no fridge and more parts on order including another compressor. LG refuses to acknowledge the first four hour repair in May because it was set up with the same repair company but through LOWES my extended warranty. I called and offered to walk away for the near cost of replacing it. They refused so I am taking them to Small Claims Court. LG is garbage.

Have an LG dryer and the drum has a big crack in it and by reading there is a lot of these cracking also. Mine has developed a crack and called to see about replacement and was told I have to purchase a new drum for it and the drum would cost me $110.00 plus shipping. Looks like we need to get together and contact a lawyer and see about a Class Action suit. Due to product not hold up. Let me know what you think.

There are multiple accounts on this forum of electrical arcing of the wiring to the warming drawer of various LG range models manufactured around 2007, however I cannot get any resolution through web searches and LGs customer service is non-responsive to my issue. Our range (LG model LSC5622BW) arched out inside the warming drawer cabinet at the electrical connectors to the warming element and burnt the adjacent drawer itself, and didnt trip the circuit breaker. The warming drawer was off at the time and we have never used it/turned it on so it seems rather unsafe that it would be energized to the element and be capable of arching? This was one of the same series of LG electric ranges that had the stove top element controls recall issue, for which we had the motherboard replaced a few years ago. These are not cheap appliances and brings into question the compliance with the applicable electrical safety codes. Anyone know if there is any means of recourse for safety issues with an appliance that are out of warranty?

We purchased the LG French door refrigerator LFXS29626 in December 2016. After approximately 18 months of use, this virtually new refrigerator, stopped cooling and required a replacement compressor at a cost of $850. The technician doing the repair said that he is seeing many other “new” LGs with same problem. I can’t tell you how dissatisfied we are with this product and I hope there is a recall/reimbursements for the cost of repair. This is wrong!

My Mom purchased an LG freezer on the bottom refrigerator/freezer from Best Buy. This POC has been trouble since month 1 - she has had the unit for 6 plus years and periodically has a tech come out at her expense to blow dry the freezer to un-ice it and get the motor to start running again. Best Buy wont stand behind it and neither will LG... I will never never never never buy an LG anything ever again... Why has no one taken legal action against them?

My refrigerator behind the drawer was cracked. Called LG within the first year and was told not their problem. They refused to provide me with an address for them. They told me I could find it on my own. Their customer service is below 1 star but that was not available. The crack was only noticeable because I removed a drawer to clean up liquid that leaked. So this is a company that should not be able to conduct business in the United States due to its practices.

The worst dishwasher ever! I have had a 20-year-old cheap dishwashers leave my dishes sparkling clean. This thing ($699.00) left coffee rings and dull film on dishes. Yes, I do rinse dishes before I run the dishwasher and the cycle time length is very long! Just replaced it with a Maytag. Hope to have better results! The installer is here right now.

I purchased a top load LG washing machine. My clothes dont come clean. I end up washing them two or three times. Im not talking about seriously soiled clothing, just everyday soil for which Ive never had issues with other washing machine Ive owned. For the amount of money I spent on this machine, youd think it would work better. As a single grandmother that is supporting an adult child and two grandchildren, I cant afford to replace it or it would be out of here. Stuck.

Purchased this LG refrigerator 3 years ago and now it appears that the compressor has failed. Called LG, Nick said they would send a technician but the tech did not show up on the scheduled time. Called LG and they said the address is apparently wrong. They cant reach their own techs at all? Said, they would call me by the end of the day to see if the tech ever showed. Compressor fail at 3 years seems to be the breakdown date is what I am seeing via other complaints. Food is getting tossed out and looks like the repair may cost be as much as the refrigerator.

Spent almost $3000 less than 3 years ago on a refrigerator. On April 7 it just quit cooling.... I understand things happen but the customer service I received trying to get it repaired was terrible!! I finally had to file a Better Business Bureau complaint to get a buy back. But I went over 2 months without a fridge. 2 months of dealing with LG who really cared less about my issues. There is a class action lawsuit happening. LG do the right thing and recall the fridges instead of putting people through this headache. Picture is the fridge going to the landfill.

Ive only had my LG appliances for just 3 years. In the first year, I had a problem with the control panel on my stove. The oven/broiler did not work. I called repair. They came out and fixed it (no charge) only to have to call again almost a year later for the exact same problem. I found out that the repairman only CLEANED the unit and put the same thing back in the first visit. Now he had to replace it. Ive had problems with the top basket of the dishwasher. Its off-track and does not stay where it is supposed to.I always have to take special precautions when I pull out the top rack, fear of it dropping!! And last, now its my microwave. It just stop turning and heating up!! Thats it!!! Im so through with LG products!! Ive been a homemaker for 36 years and I will never buy an LG anything!!! They need to stop this foolishness and put out products that will last! - Angry Consumer.

Horrible experience. We need to have a class action lawsuit against LG for the defective products, poor customer service and incompetency. Just as we approached our 2 year mark with this refrigerator (nearly two months now), the freezer stopped producing ice and the cooling system stopped. Since we were out of warranty and only approved service providers in my area could do the repair, we were convinced into purchasing an out of warranty contract for $500 before we could get anyone at LG or their insurance company to assist us. We waited nearly one week before the service provider came out to diagnose the issue. When he left, he told us it was the compressor and that he would need put in an order for its replacement.Another week went by and the compressor was finally replaced. However, the refrigerator barely got cool and the freezer, although it produced ice, was not keeping the items like ice cream frozen. Again, we needed to have the service provider return and he concluded that the refrigerator may be leaking freon and damaging the compressor. He also thought it was the fan. The repair company and us have been going back and forth with LGs insurance claim department who refuses to replace the refrigerator until all repairs are exhausted. We are now waiting nearly two weeks for a replacement compressor but this is going to be the last concession that we are making. If this next compressor does not work, LG can be rest assured that they will be replacing our refrigerator (without any depreciation factor).We have lost a ton of food and continue to live out of ice coolers in the scorching hot weather. We cannot afford to continue to eat out or buy food on a daily basis with not care or concern from LG. They kept us waiting for hours and have made promises to call back and still no sense of urgency. Clearly based upon the reviews on this site, this is a known issue of this LG product which was rated to be top of the line. We will never purchase anything LG ever again. They clearly are not experts in this market and moreover any technology... All they seem to do is copy from other experts and spend no time with R&D or testing before rolling out products to the market.LG needs to get out of the business completely and we will not stop until we have a satisfactory resolution. We cannot exist with a young infant in our household without a working refrigerator. Our old GE refrigerator lasted nearly 20 years and this LG not even 2 years. We should have known from the first time we got the first delivery. It did not go well and blew all the transformers outside my house. That should have been our warning of what in store for us. Very, Very dissatisfied with this product and LG customer service experience. :-(

We purchased our LG refrigerator 3 years ago and have had two problems with it. A year ago, the valve controlling the drinking water ceased working and it cost us over $200 for the repair from Freds Appliance in Madison, Ohio. A month ago, we noticed a mushroom type growth near the base of the refrigerator and discovered that the water line feeding the drinking water and icemaker had a slit in it and was spraying water on the floor. The flooring is ruined and the repairs, not including the fridge, exceed $1,300. Freds denies any responsibility with the problem even though they are the only ones that have moved the fridge since it was initially installed. In conclusion, the purchase of your product was a terrible mistake and we have difficulty understanding how a company can ignore problems like this.

This french door fridge (split doors, one fridge drawer and one freezer drawer) was bought in 2015. It has moderate space (the freezer section is a little small). It had to have the compressor and evaporator replaced in December 2018 right before Christmas. Cost of repair was cover by LG. Cost to replace all the food for Christmas that was ruined was covered by me. After that we put a small cheap (freezer on top) fridge in the basement and keep about half our food in it because we were told that this was a known issue and we could not be guaranteed how long before it would need to be fixed again. Its now October of 2019 (10 months later) and the fridge is once again not cooling. A tech is coming to look at it and we didnt lose as much food this time but no one should need two fridges to keep one fridge worth of food cold. I would strongly recommend avoiding LG or any fridge using a linear/inverter compressor. Other brands fridges with lessor warranties may cost less but are often still manufactured by LG with the same technology (which seems to be flawed or poorly manufactured). Our previous fridge was an old and ugly Kenmore but it had kept food cold for 20+ years with nothing but an annual cleaning of the coils.

We have had our front load LG washer and dryer for about 15 years and have only had minor problems over the years. They were warrantied for 10 years but have outlasted the warranty by at least 5 years. The only problems were easily fixed by our appliance repair people.

I purchased what appeared to be an attractive French Door Refrigerator from Best Buy for over $2,000. After less than 2 years, all the door bins are cracked and about to literally fall off the doors. In addition, the freezer tray drawer is deteriorating and plastic pieces are breaking off and falling onto the food in the freezer drawer below. The drawer almost doesnt work now. We also purchased an extended warranty (Geek Squad) for another $249 but when I called them, they said that these items are not covered, because they do not affect the refrigerators ability to cool! I have more than 35 years in the plastics industry and know for a fact that these parts are failing because of a combination of poor product design and poor material selection. Its too bad I didnt read this blog before I purchased an LG refrigerator, and I strongly warn against buying their products. And I will never again purchase a Geek Squad warranty (who subcontracts their appliance claims to N.E.W.).

Updated on 06/22/2020: I spoke with Loretta, angelic on 6/9, spoke to Britney on 5/15/20, spoke with Charlie on 5/27. I spoke to a supervisor Abigale on 6/9 & spoke to another supervisor Kenisha on 6/10. I have spent $20.00 per day on ice, 29 days... We lost over $925.00 of food. I bought 2 large coolers at $60.00 each just to keep some food in house with buying ice every day. I spent $100.00 for a company to come out to find out what the problem is and what our LG 3 year old product needs. I have spent an entire day home for your so-called repair ppl from TNBS to service our unit on 5-25 no one showed. Wasted an entire day from work and that cost me $850.00. So I’m out of pocket. So I’m out of pocket almost $ 2500.00, how are you going to handle that situation. Plus my wasted time, gas getting ice, on the phone for hours day after day. I’m sure if you ppl at LG had your act together you’d find my information. By the way your employees don’t care and your compressors that you install on the new machines are already 10 years old. Your corporate office and president has no clue on treating clients properly. It’s beyond my comprehension why and how a company of this size survives with this type of attitude. So tell me when I’ll be reimbursed for all the damages? Having my dad on home hospice care made this situation beyond unreasonableOriginal Review: We bought our LG in Oct 2016. Worked fine up until May 15 2020. Compressor stopped. Had independent service person confirm & write report. Cost me $100.00. Called LG for over 3 weeks to get some to repair. Wrote a letter to the President of LG, no response. I have 5 people in our home, including a dad on home hospice care (I even explained that to every person I spoke with. Absolutely Zero customer no service, NOTHING). Finally after 4 weeks (and using 2 large coolers and filling/buying ice EVERYDAY) I called again, finally got through and got an appointment for a week later. Per the tech, LG doesnt care about issues, after the sale you can go pound sand. Typically his route consists of MANY people with fridges not working 3-5 weeks. Nice guy but he works for one of the worst customer care serviced I have ever experienced in my life. I wouldnt buy & LG product if someone paid me.

I have worked on LG washers front loads. When I order a motor it is different than the original motor. All it needs is a hall sensor. They decided to change everything. So I do not recommend ever buying an lg washer.

LG Refrigerator LFX31925ST/00 - Well 4 years after the first time the cooling fan went out of service, it decided to quit again. Again another 7-10 days waiting on the part! The repairman told me this part is so high in demand they cannot keep them stocked. I guess you need a spare refrigerator for all your food when you own an LG? Somewhere to keep it cold so it does not spoil. The cost of food replacement is not cheap. This being the second time we decided to buy a new one other than LG!

I purchased a 30 cubic foot super capacity French door refrigerator in 2017 and now my second compressor is gone. The place I purchased it from no longer sells LG products. I called 4 repair technicians. I cant get anyone to come out and work on it. I paid $4,000 plus tax for this fridge thinking it was going to last me a long time. Not to mention the 2 fridge loads of food thrown out. We are a family of 6.

Bought an american fridge freezer on Aug 1st 2014. From delivery the appliance didnt work. Phone lg. An engineer came out, had a look and said it needs a new circuit board which would take a week to come. So waited a week and nothing. So I rang lg. Ohhh very sorry, forgot to order the part. We will order it now, which will take a week. Yep another week. So a week has passed and engineer turned up this morning with the part, only to find that its the incorrect circuit board. Absolutely fuming isnt the word. So rang lg, and they have given me a code to take to the store where I bought it from for it to be replaced. So I did, only to be told that lg should have replaced it, not them. So I dont even know if and when Im going to get this resolved.

Great machine. Does what it is advertised to do. Efficient, large load capacity, easy to clean. Does not move if you adjust the legs to level the washer. The only issue we have is the washer is under cabinets that are installed in our laundry room. It stick out a little more that I would like.

I bought an LG gas range model LRG30355ST at Home Depot sometime in 2009, and all the five knobs are all cracked and can no longer be adjusted to low or high. The cost of these knobs are exorbitant and almost costs around 1/3 of the total cost of the gas range. These companies should not be allowed to manufacture substandard parts for their products at the expense of the consumers. Whether they do this on purpose to generate additional revenues, we dont know. But something should be done and shift the responsibility back to companies like LG and make them pay or correct them at no cost to the consumers. Like others, I will no longer buy LG products and will spread the word that LG products are not quality products.

I purchased a brand new LG refrigerator in 2016 from Home Depot. The compressor had to be replaced within a year, still didnt cool correctly. The evaporator coils were then replaced. Still doesnt cool. Now being told I need ANOTHER compressor and it is 3 years old. Also, black mold has developed in the gaskets of both freezer and refrigerator doors. Each time a service is needed, it takes 1-3 weeks without a refrigerator in Atlanta. READ THE OTHER REVIEWS- LG is selling an inferior product to consumers and something needs to be done.

Very unhappy with LG dryer. I bought the most expensive pair of LG washer and dryer. The dryer was fixed after 6 months of been purchased. Now it is broken again. Someone came to my house and said that he doesnt fix that this LG machine anymore. He called someone else that came a week later. Also didnt solved the problem. I have 5 years warranty. I dont know what to do. I cant close the dryer door. It keeps working non stop but takes 10 hours to dry a load.

6 year old 4 drawer French Door refrigerator... Door flap hinge breaks after 2-3 years use. Vegetable bin corner cracks. Now have no ice with ice maker. I live alone and there is gentle use with this appliance. The icemaker was always blocked with ice cube clumping with constant opening and physically breaking ice up... Very disappointing! I will never buy again.

I purchased all the appliances in my kitchen LG 6 years ago. The Microwave broke two months ago and Now the refrigerator stop working two weeks ago. I contacted LG and the problem has not been solve. They changed the compressor but the freezer and ice maker is not working at all. I lost so far over the 300.00 in food, and I have to purchase food outside every day for the family because I dont have place to keep my food. I spoke with the technician and he doesnt have a clue what is going on. I think that their equipment has manuf issues that needs to be addressed by the company. I need a new refrigerator from them, otherwise I will get a lawyer this week and walk to their office in Englewood and solve my problem one way or other, but I need good equipment. What can I do?

We are so disappointed that we will have to replace this expensive appliance after just three and a half years. The service tech said it would need a new spin basket, motor, stator and hall sensor. It will cost $530 for parts and $350 for labor. But we can deduct $92 for the cost of the motor which is covered under the 10-year warranty. I feel taken. LG had the best repair history according to Consumer Reports, which is why we made the decision to purchase an LG. But I feel like three and a half years is way too short for a washing machine to last. I wont be buying LG again.

0 stars ! We have had the LG front loading washer for several years and have tried all tricks to get rid of the moldy smell, like leaving the door open when not in use, to no avail. The repair man suggested we run a bleach load first to help kill the smell prior to doing the other loads, or just run it empty with bleach prior to using it. We bought it for its efficiency, not to waste energy! We have reached the end of our rope with this washer and feel it is irresponsible to even give it away due to the health concerns.

I really like my LG washer. It’s fairly large, I can fit 15-20 of my largest towels and still have room for washcloths and hand towels. It’s very quiet as well. Lots of features and settings for example, setting for towels, cottons, perm press, delicate, and bulky items. There is also a setting to sterilize items. Very happy so far with my washer.

The space could be better organized. It feel small inside and the bottom is like a box, not enough spacing for the size. Appearance is very good, seems reliable so far after 3 years. Motor is kind of noisy sometimes. I called to have it repair under warranty twice. They never showed up. They claimed they waiting for a part. Overall not a bad refrigerator.

My fridge broke down September 27, 2018 and I have been calling LG customer service about every 3 days and keep getting a complete runaround. They bounced me from service provider to service provider promising they would cover the parts and labor. None of their providers in our area were willing to come. Im only one hour from New York City!!! Since they failed to provide a service provider I found my own and after about 20 hours on the phone with LG over several weeks got them to agree to cover the parts and labor for the provider I found. They promised a letter of authorization on 3 different occasions to start the work and it never was sent. I finally lost it on the customer service rep and they said they would consider replacement since I waited so long... only to be informed on my next call that this request was denied. Ive spent at least 30 hours on the phone with their customer support and it is November 27, two months later and absolutely no progress in two months. Im lost and extremely disappointed. Im a pretty patient person and hardly ever write reviews like this but the service I have seen is awful!!! I will never buy an LG again and will warn everyone I know to never buy LG.

I purchased this LG French Door 28 cu ft Refrigerator Model # LMX28988SW on 3/10/2011 and was delivered and setup from Best Buy on 3/28/2011. Was told this is the best fridge on the market... It cost almost $2600, but I wanted something that would last. Boy, that sure didnt happen... Not quite 7 years later my freezer and icemaker both stopped working. The ice maker needed replacement just a few months after purchase and now it failed again. Im sure its somehow related to the freezer no longer freezing things. I have an International Harvester refrigerator in my barn that was purchased by my parents in 1950 and it still works fine. How discouraging that this LG fridge has already puked out.

I’ve dealt with LG stuff through the years and the products that I’ve gotten seemed to work very well. Aside from TVs and others, being in the elevator business, I have bought and installed LG elevators, which were good quality products. We got an LG refrigerator and it works well. It keeps the food cool. And when it’s working right, it keeps the ice cream hard, and I like that. I was just having an issue with the food getting warm. Their technician came out within a day and a half and fixed it, but didn’t get it right on the first time. When I told them it wasn’t working, they said they could come the following day, which was a Saturday. I was impressed that they came out even on a weekend. They took care of it early in the morning and got us up and running. So I was really happy. I had a big party planned and the technician got the refrigerator all fixed up before that. It started cooling down really well, and everything was fantastic. The technician was a nice gentleman, and very cooperative. He worked with us. All-around, I was happy with the service that I got from LG. And I would be calling them again if I have any problems with the refrigerator. I’m happy that they have their own service department. A lot of times you get different companies that are servicing the product, and they gotta run to LG to get the parts. The guy we had here is directly connected with LG, so it’s part of their system. And I know, being in the business, that if you’re dealing with the in-house manufacturer, they have better availability of parts and technical support than a middleman. You get a couple of people down this chain, and now you gotta order the parts and it takes longer. But the guy we had was able to come with the parts and then he did the job, and that makes the difference. I would absolutely recommend them.

Fire hazard, the knobs are plastic and strip easily, causing them to turn on by themselves if someone walks by the stove and bumps into it. I have had my house fill with gas 3 times in the past 3 years and I have had the knobs replaced 3 times. One day my entire family is going to die in this house because of this stove if they do not create a better knob as this problem shall continue.No integrity to the knobs, they look and feel like good quality, but are neither functional nor safe. I am disappointed to find that inside the knob hole is plastic (not good quality). After just over a year (warranty expired, of course), two of the knobs cracked inside the holes and will no longer turn the burners on correctly. Within the first year of owning a new LG gas range, the 5-burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace, 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? Money pit stove waiting to kill my family.

My refrigerator stopped working on July 5th. I contacted LG the next day and the soonest they could have one of their certified repair vendors out was July 8th. At that time they determined it was the compressor which was still covered by warranty. They ordered the part and we were given the runaround. One day the part is being shipped, the next days its on back-order. After 2 weeks and too many phone calls to count we are told that that part is discontinued and they would have to research to see what to do. WHY DO YOU DISCONTINUE A PART ON A REFRIGERATOR THAT IS STILL UNDER WARRANTY???2 weeks ago they said the part was being shipped and should be in on July 30th. Today is August 8th and we are told today the part should be in by the end of the week - August 12th. As of now I have been without a refrigerator for 5 WEEKS!!! We looked into the part ourselves and found out that we could order the part online and get it installed tomorrow but LG refuses to reimburse us for the part which is the warranty item. We asked them why they couldnt order from this company and they said they dont do that.They offered no pro-rated refund on my fridge as they initially discussed so Im stuck with either sitting another week without a refrigerator in the middle of the summer or I have to buy the part myself and pay for the WHOLE THING or go out and buy an entirely new refrigerator. How would they feel if their family didnt have a refrigerator for over 5 weeks. Thank God I have a wonderful neighbor who is letting me use her garage refrigerator. I am also out several hundred $$ in food that I have had to throw out because there was nowhere for me to store it and keep it cold for this extended period of time. NEVER EVER BUY AN LG APPLIANCE!!!

We bought LG True balance WT4801CW washing machine and matching dryer. $1600.00, on sale on Black Friday 2011, at Home Depot for the set. I hate it. The water doesnt even cover the clothes. I thought something might be wrong with it so I looked in the book and it says it does not fill to cover the clothes, STUPID. I knew it really sucked when I put in a sheet that my grandbaby had touched with powdered sugar on his hands. I even put the washer on extra rinse. I pulled out the sheets and the powdered sugar was still there and DRY. Now the cold water is leaking into the tub even when the washer is off. We have to turn off the cold water completely in between loads. If you forget to remove your clothes as soon as the cycle finishes it will fill with cold water so you have to rewash or at least rinse and spin as there is no spin only option to remove the water. I called LG, they gave me a number to the service repair. I called them, they dont have a repair center. You have to pay them $75.00 to come to your house then they start the billing. I will purchase another washer as I am not putting in any more money into this piece of junk. We own lots of other LG products including cell phones and love them but LG needs to stay away from large appliances as we can all see they SUCK.

I have had this LG FRENCH DOOR LFX31945ST refrigerator less than a year. It has been noisy since they delivered it but when I brought it up to the tech that had come back to replace the freezer door b/c of discoloration....he made it sound as though the compressors just make more noise in the new ones. So I thought, ok... I will give it some time... Well, as time went on, the noise got louder and louder. I can actually hear it buzzing and whining over my television in the Living Room (so many random noises off and on thru day, I couldnt possibly describe them all). So I call servicing dealer back and tell them still loud and seems to be constantly running. I also discovered while I was researching others complaints that there has been a problem with back wall icing up, so I looked and yes back wall completely iced over.Tech said he hadnt heard of any of these being problems, but Then he heard noise and saw ice. So he ordered new back panel, defrost control and module. When parts came in, he replaced everything. Less than 8 days later, still whining and other noises and now developed a bad smell/very bad smell that when fridge was opened would take over entire kitchen and living room area. By the time tech comes, the smell is not detectable b/c it dissipates over time, only to come back randomly. He denotes no problem found b/c noises werent as loud as they can be when he is here, even though I still think its louder than it s/b. At this point we are very frustrated to spend this kind of money and have so many problems is sickening. Problems continue and I call again, service comes out and back wall icing over again. Tech hears the loud noises (high pitch whine has become a constant, loud sounding fans and an occasional clunky sound) and the SMELL is back. Tech now has witnessed everything. He gets on phone w/ LG and he is told we must have introduced the smell. REALLY! I know we have not but we are advised to try charcoal like for a fish tank filter. I tell the tech that Im concerned b/c warranty is up in June and how do I know if he reorders everything hes replaced once that it wont continue to be a problem later. It had to be an inherent problem and what is LG gonna do about it. I feel they should extend warranty or give me replacement fridge. He did his best to tell LG that they need to do something more... Their solution is its fixable so they reorder everything again (back panel, defrost control and module main). I call customer service to voice my concerns and ask about extending warranty, to ensure this problem actually gets fixed. I am read some script that is obviously told to every customer and the Supervisor I spoke with was not nice. He had a nasty disposition and offered me no resolutions. He just made me angrier. So parts arrived and another tech comes to install the parts. It has been around 9 days and guess what? SMELL is back, noises are worse than they were before this last service call and ice is beginning to build up on the back wall again. So here we go again. I am going to call again, wait again to be notified morning of service call and given a 2-hr window of when they will be here (so I cant plan anything for that day b/c no specific time for service call). Another day wasted, more aggravation and I am fairly confident the problem wont be resolved. Instead I will be advised to purchase an additional warranty coverage since mine expires in June. I am not looking forward to complaining to customer service again b/c, well Ive seen how they treat customers and their philosophy is the customer is always a nuisance and they wont help me at all. So here we go, I will place call and waste another day. Do yourself a favor and dont buy this product, no matter how much you love the lighting, the door in door feature and the versatility of the shelves inside... Trust me - not worth the headache. Oh and not real stainless steel.

I have an LG model LMXC23746D. Not only is the black peeling (happens on the whole suite) but the refrigerator stopped cooling. Noticed water on the door where the icemaker resides. Checked the freezer and food was thawing. Fridge wasnt cold either. LG took my info, scheduled an appointment for repair and it was fixed on March 4th. Here we are not even two months in, and its broken again. Same symptoms. LG set an appointment 2 weeks from now to send someone out. I have food that was spoiled, and now have to live out of a cooler until they arrive to fix it again. So are the replacement parts as bad as the original? Not only do the Black Stainless appliances peel and look horrid, but the appliance doesnt function. How many times will I have to go through this? Ill have to spend another $1-3 thousand for a replacement. Not happy.

Ive had issues with the front loader getting off balanced and causing error messages. The website states to unplug and washer will reset, which seems to work. Now it seems to off balance with every load and I find Im resetting a few times each wash. Not only that, but now my clothes are getting a moldy smell and I am rewashing to get the odor out. Very disappointed in this expensive product. I was thinking of purchasing a refridge from this company, but will look at other brands instead.

My LG double-door refrigerator (Model GL-275VM5/2009) is sounding very loudly. Cooling is perfect, but it sounds too loudly.

We have all LG kitchen appliances, less than a year old. The fridge is making a horrible loud noise. It sounds like a motor blade is hitting into something. LG keeps telling us that there is no one in our area to come check it, we live an hour from the Chicago area. The noise is getting louder and after researching we read it might be Ive build up or the defrost system. Im worried the motor will overheat and go out. They keep stalling, we just got an email that they cancelled our service call, but we never had a service call scheduled! Please help.

We purchased our first one at Best Buy. The capacity is very large. We sold our house after five years. We were so happy with the microwave. When we built a new house we purchased the exact same one. We are still using the same microwave after four years and still love it.

This is the worst experience I have had with any refrigerator. After buying a new expensive LG french door refrigerator (Model: LFX33975ST/02, Serial # 304KRRE1Y558) in Aug 2013, we have had SO MANY issues with the refrigerator starting within 4 months of buying it and having them come out to try and fix the same issues over and over again: 1) Water dispenser leaking. 2) Ice maker not dispensing. 3) Crisper drawer freezing my vegetables (for months now). I now have the same issues again since Dec 29th and still waiting for them to get addressed and being told that the refrigerator cannot be replaced because it is outside the manufacturers 1 yr warranty (even though we saw the same issues within 4 months of buying it)!! Massachusetts has a lemon law.. maybe time to call a lawyer???

I have an LG Stainless French Door type fridge. The fridge is 5 years old. Earlier this summer it stopped making ice, the freezer went to 35-40 degrees, the fridge went to 35-40 degrees. I called LG and they gave me their local repair company to deal with in scheduling the repair. They have been to my house 5 times, replaced the compressor twice along with other parts. I had to pay $600+ for the labor and parts that werent under warranty. It still doesnt work. My wife called LG and they said there is nothing more they can do. Im out $600 and a fridge. Lousy product and a Lousy Company!

Asurion Warranty stepped up and refunded me for the cost of the refrigerator!! So I would give Asurion 3.5 stars...it was a tough journey but they took care of me! BUT I will NEVER EVER NEVER buy a Lq Product!...The refrigerator NEVER worked correctly! I would give them ZERO stars and raise them a class action suit. I did see at one time their was a class action suit that look like it got dismissed.

Do NOT buy an LG dryer (DLG4971). I hardly had the dryer a month until it stopped heating. I was not going to be at the house where the dryer is for another 5 months so LG extended the warranty until I could get back to fix it. The igniter, valve and thermostats were replaced in May and in December the dryer doesnt heat AGAIN. Of course the dryer is out of warranty now and Lowes tells me the parts are under warranty for only 30 days. So my 1.5 yr old dryer is broke again. I dont like the LG washer either. Doesnt rinse very well. I sold it.

I like the microwave but I wish the control pad was lit. It would make things easier. The microwave works very well and is dependable and I am happy with it other than the control pad. If I ever have to get another one I would consider getting this brand again.

Bought LG LMXC23746S/00 around 4 years ago. Quite expensive, over $3500. The sealed compressor broke. This is what the technician said, I wouldnt charge you $600 for the Freon if I know your fridge will get the same problem in 2 months. Another company wont even come out to service. This is what that company said: Sorry, I dont provide this service. I suggest calling LG if under 5 years. If older replace unit. LG is known for sealed system issues. We no longer work on LG sealed system because of their known issues. We cant warranty something that we know doesnt last. Actually, 2 years after we got this fridge, the plastic shelf start to crack and some part broke up like crackers. Well, so much for a 4 years old LG fridge. I recommend to stay away from LG refrigerator.

Woke up to a non-functioning fridge/freezer on Saturday 07/11/20, tried going through all the steps I found to check it out before calling in to LGs customer service to report a non-functioning unit. I had to remove everything from the unit and find places to put it or throw away good food. My experience with LG customer service was great, they took my info and sent the info out to the 3rd party warranty service company. This is where it goes downhill.@ Your Service (3rd party company) sent me a text on 07/13/20 that they have scheduled me for 07/24/20!!!! I sent a text back that I need service sooner than that since my unit is down. I got a reply that they will contact me when an earlier appointment is available. Here it is 07/20/20 and I still have a broken fridge/freezer. I have had to go out and buy a new mini-fridge in the mean time.Why does LG allow this 3rd party service company to keep doing this? Look up their reviews and see just how bad their customer service is. I will update when @ Your Service finally shows up and hopefully fixes my expensive side by side refrigerator. I bought the unit during Black Friday 2017, it made it a little over 2.5 years. Model: LSXS26366D.ASBCNA0.

Still under warranty my refrigerator stopped working after five months. Ive had repair people at my house eight times now in a four month period. Today the repair person walked into my house without knocking or ringing the doorbell. My dog stopped him about 5 feet from the front entrance way. The service call for today was for the repair person to tell me only that the part is on order. Again LG wasted my time. I asked the repair person, Why did you come to my house to tell me this, you couldve called!!! The customer service and the repair people at LG are not trained and do not know how to handle the customers nor does the company know how to stand by their product.I am asking my credit card company to dispute the charge because LG sold me a product that does not work. LG is now lying. Setting appointments without my knowledge. Their documentation is not correct and they say I am canceling my appointment. Executive desk also lies and makes up information and incorrect documentation. One person said that she would send me $150 for my food replacement. Later found out thats no such policy. My refrigerator stopped working December 2016 and it is now beginning of April 2017. My Refrigerator is still broke.

It took weeks of phone calls and Emails but LG finally agreed to repair our refrigerator at no cost to us. I do thank them for finally doing this. We did have to purchase a used refrigerator to see us through and did lose well over $200 in food. But it was repaired yesterday (02/17/2021). I thank Consumer Affairs for their part in bringing this to a satisfactory conclusion.

I bought my LG french door refrigerator in Nov. 2009. Four years later the entire unit died. I will never buy LG again. Customer Service is a joke & no reliability.

The ice maker drips on the inside and freezes whatever it touches. This is the worst ice maker we have had and were stuck with it until we can afford another. We purchased it because our other appliance are LG and wanted to match the stainless steel finish.

Not even 1 month and the ignitor is shot. It has now been over 1 month (a bit over 2 months since I purchased it and still do not have a dryer. The LG under warranty dept has been a nightmare and nothing gets resolved. They send a service company that does not even want to deal with LG in warranty anymore. LG keeps trying to get other companies who are less than cooperative and full of lies. The LG customer service (that is obviously not American speaking) is also full of lies and the worst customer service I have ever encountered. Sorry I ever purchased these items. I think I am loading them on my truck and taking back to JC Penney.

I purchased an expensive LG washer and dryer new 16 months ago. The writing has worn off of the controls in the front and we cant tell what cycle we are on. Customer Service has been a nightmare. I strongly recommend staying away from this machine or company.

My husbands a mailman and he uses a lot of ice. We wanted a second ice maker and we wanted it in the bottom. LG was one of the only brands that carried that, so we purchased from them. We have the refrigerator for almost a year now and its been fine. But we had to have it serviced because the second ice maker was leaking water, the tubing hadnt been pushed in far enough. And when we told them about the issue, they did not handle the matter well because when the servicemen were supposed to be there, apparently, someone didnt get our entire address. So when they said they were gonna be there, they never showed up. When I called back, they had to put it a week and a half back further, even though it wasnt our fault that they didnt get the address. They said they called but nobody ever called us. It was an absolute fiasco and one of the worst service experiences Ive ever had. In the end, they sent a different guy to do the repair and when he came, it took him 15 minutes to assess the problem and fix it and we were back in business. Other than that, we have more than one appliance with LG and were very pleased with it.

In July of 2010, I bought an LG LFX25961, 25 cubic feet. After 3 years, the ice maker broke down and started to freeze. The plastic had completed expanded inside. I had to manually operate the arm until this broke down too. I was about to replace the ice maker, when the freezer stopped working. I Called an LG certified repairman who showed me that the back was completed corroded causing the freon to leak. The compressor was burning hot. I was told that I could try to add freon but without any guarantee of the fridge lasting. I would be better off just buying a new fridge. He told me that most of his repairs deal with Samsung and LG which apparently are the brands taking over the big stores. I decided to buy a Whirlpool since it seems to have the least amount of repairs among all the brands. It could have been the case of a lemon, but some of my friends have reported issues with LG fridges. I was not aware that fridges need to be considered as disposable appliances and wont last more than 3 or 4 years. It appears to be the case however. I just bought a basic fridge with no water or ice dispenser. I can live without them. I will stay away from any LG kitchen appliances in the meantime and will not recommend them.

I bought an LG washer 4 years ago. For the last weeks, the electrical contact is going on and off, stopping the washing cycle in the middle. I had the wall outlet replaced but the problem persists. I have to unplug the washer for a minute or two and plug it back in each time I start a load.

LG is not a brand I would recommend to anyone. After being on hold for quite some time and passed to 4 different departments, all by accident, when all I want is help with a washer issue that is a known issue. Apparently the unit we purchased, a top loader inverter has issues with drainage after a short period of time. The washer is unbearably smelly. Water seems to stay in the plastic tub instead of draining. After going thru the manual and reading all the complaints online after the fact, we have not found a solution for a practically new washer. Oh, and our purchase records are apparently lost. So of course their only solution is to contact service and pay to have their known issue fixed. I will never purchase LG again. Have not had issues with other vendors like I have had with this one. If anyone has seen this issue and corrected, I would love to hear your solution.

Have a model LMX25981 refrig that keeps leaking into the bottom freezer drawer and then melting on floor. I had it looked at and they cleaned coils and did not help - still leaking. Looked into problem and found out it is a big problem that is unfixable. Need help.

We purchased a new LG French Door refrigerator on 02/09/2017 from RC Willy in Rocklin, California. Since that time, we have had a new compressor replaced twice and are now waiting for another service call. During our last compressor replacement on 02/03/2020, the service technician asked us why are you having this replaced since its just going to break again? He said this is a continuing problem and will never be reliable/fixed. Well, its happened again and we are now waiting for another service appointment. Interesting, though, that when my husband mentioned to the LG service representative what our last service technician had said, we now have a different company coming and we live in a smaller community.When we called the LG phone number at 800/243-000, they stressed the Covid-19 situation and keeping their employees safe. What about their customers who are staying home with now rotted food? Because of the three failed compressors, we have lost a large amount of food equalling $$$$. When we asked about LG replacing our unit with a new unit that will keep our food cold, we were told that they can only send out a service technician and have it repaired (again and again and again). Run, dont walk, away from LG REFRIGERATORS!!!