Bought a LG topload washer and dryer on Feb 21, 2014, on March 21, 2015 the circuit board fried. I contacted LG and they had given me the extended warranty, so kudos for them for that. From there the bottom drops out. For over a week they said that no repair shop would come and fix it because I lived too far out, I looked them up and there were two within 10 miles of me. Finally I asked them what address they had, for some reason they had an address that we hadnt lived at in over 7 years. Got that fixed and a week later the repair guy shown up for 10 minutes to tell me that the board is fried and they will have to order one. So they order it and they deliver the wrong part, he calls LG and orders again, explains to them what he needs. They send exactly the same part, so he opens a claim. That was over two weeks ago, I have called them at least 3 times a week only to be told that they have to order the part, but they cant tell me when they will get it. They have put me on hold for over 30 minutes, hung up on me while I was explaining to them what was going on. It has been a nightmare, just got off the phone with LG and the guy was very nice and apologetic, and said he will escalate it, but I have been told that several times. We now have a $900.00 paper weight sitting in our laundry room and LG has been no help. They gave us the extended warranty, but it is looking like that was just to appease us as they cannot tell me when it might get fixed. Never buy LG again. Have no idea where to go from here, but wait more.

My LG refrigerator has a ton of space. I love how they designed the ice maker to be space saving, so that I may fully utilize my door space. Other refrigerators that Ive seen have the ice maker taking up all of the door space. I love that I can change the shelves inside of the refrigerator and the door in a door function is just amazing. The refrigerator drawer is an amazing feature and we use that for everything from wine and pop to lunchmeat and cheese. The freezer drawer is also an easy to use part of this refrigerator, I was amazed at how easy it is to make the most of that space. All in all this is the best refrigerator we have ever owned. Everything is spacious & easily accessible, its a good looking appliance and we get many compliments on it. I was able to get it at an amazing price too, using a coupon during a good sale.

I purchased LG refrigerator Model LFX28968 3 years ago. Since then I have nothing but troubles. Refrigeration section and ice maker are frequently out of order. LG repairman never solved problem saying the unit itself is defect and he cant repair it. He reported to service department supervisor about the defect, but the supervisor said to him it worked for 3 years and LG is not going to replace the unit nor will try to repair again. I got a lemon product. Anyone want to buy LG refrigerator must check the LG Service and their irresponsibility. I strongly urge anyone stay out of LG products. Otherwise, you will get stucked with problems.

Love the capacity 7.2. The machine is quiet and efficient. My clothes come out clean and never damaged. I enjoy being able to wash my comforters and entire bedding in one load and have it come out as clean as I expect from a smaller load.

Our LG refrigerator is junk. After 6 months the freezer led lighting went out and requires a $150 part. Cannot see where the buttons are on the front panel because they are not illuminated. It seems the designers have never used the product. Now a year later the water line from the valve to the icemaker is splitting and ruined our kitchen cabinets. This have never happened with any other refrigerator in over 40 years except for LG. Absolute crap materials and workmanship.

LG Washer Model #WT5101HV - I paid $1,184.22 to HOME DEPOT for a terrible product. Just after the warranty ran out, the machine started to leak. The repairman has been here several times but cant find the leak. This leak is ruining my floor. Also if you try to wash 2 towels and 2 sheets together, it practically bounces across the floor. I wrote the head of LG for Canada, William Cho, but have not had any reply. Obviously customer service is not a priority for the President of LG Canada. HOME DEPOT, PLEASE STOP CARRYING LG PRODUCTS.

Ive only had my LG appliances for just 3 years. In the first year, I had a problem with the control panel on my stove. The oven/broiler did not work. I called repair. They came out and fixed it (no charge) only to have to call again almost a year later for the exact same problem. I found out that the repairman only CLEANED the unit and put the same thing back in the first visit. Now he had to replace it. Ive had problems with the top basket of the dishwasher. Its off-track and does not stay where it is supposed to.I always have to take special precautions when I pull out the top rack, fear of it dropping!! And last, now its my microwave. It just stop turning and heating up!! Thats it!!! Im so through with LG products!! Ive been a homemaker for 36 years and I will never buy an LG anything!!! They need to stop this foolishness and put out products that will last! - Angry Consumer.

We bought our French door refrigerator around December of 2018 when we purchased our new house. We have loved our unit until one day both of the coils for the fridge and freezer part went out. I placed a repair order in August of 2020. LG outsourced the repair work to a local repair shop which was fine. Here it is 10/25/2020 and we are still without a refrigerator. I have contacted LG and the repair company numerous times and nothing is being done about it. LG has basically washed their hands of the whole situation and put it on the backs of the repair company. I got tired of waiting for the refrigerator to be repaired because we have a large family (family of 8); I called LG back once more and requested LG to replace or refund the money from the initial purchase. Since then we are going on 2 weeks and I have still yet to hear from LG as to what the decision is on replacing it or refunding the money. We was happy with the unit while it was working but since then it has been a complete nightmare and I WILL NEVER BUY ANOTHER LG PRODUCT AGAIN IN MY LIFE because of this incident. I hope my review helps clear the air up for anyone thinking about making a purchase of a LG product.

My biggest problem with this dishwasher is the racks are poorly designed. Whoever designed these racks couldnt possibly ever loaded a dishwasher. Glasses fall over unless the glass rack is full. Consequently, if you dont run the dishwasher every day, as you pull the rack out, any glasses previously placed on the rack, fall over causing broken glasses. The lower rack where one would usually place small plates or bowls is designed in such a way that the posts are staggered so the plates & bowls wont line up. If I ever buy another new dishwasher, Im taking dishes with me so I know they can be properly & efficiently placed.

My home warranty company TotalProtect Home Warranty (Cross Country Home Services) came out to repair our washer. They discovered an LG Recall from the US Consumer Product Safety Commission and refused to make repairs because it was under recall. So, LG was responsible for repairing it. The recall stated the washer becomes unbalanced and causes personal injury and property damage. Luckily my washer just broke. It has been 3 months and multiple LG repair companies later and LG has not repaired our washer. Every LG service company that we called or came out to make repairs claims they cant repair it, LG did not authorize repairs, or the recall did not cause the damage. LGs customer service (800-243-0000) promised they would make repairs and they gave me a CNM # and APM # that supposedly authorized the repairs. I even filed an ethics complaint with LGs company HQ. I heard nothing back. The recalled washer is product number WT5101HV. LG gives you the runaround and frustrates you so you give up.

We purchased an LG bottom freezer refrigerator through Home Depot. They delivered 2 weeks ago. It immediately started with a loud clattering noise. I was on the phone holding for LG for over 1.5 hours. They finally agreed to replace the refrigerator on June 19, 2020. It is almost 6 pm on June 19th. No delivery. Now I have been on the phone for almost 2 hours, and someone from LG just picked up. He cant find my purchase order number. Wow!!!!

Bought this $2600.00 LG refrigerator 1 1/2 years ago and of course it breaks 6 months after warranty expiration. Theres only one servicer in our area. They came to diagnose the problem right away the week before July 4th and company is coming. They ordered the parts from LG but after no contact with them for days we finally called them and they inform us that the parts (Compressor and board) are on back order for 4 weeks (JULY 21st). The back order date is four weeks out!! And we lost over $50.00 in food. Thank god it wasnt more!!We had to buy a Samsung floor model (Cheaper) to get us by and not lose more food. Every time I call to get an update because no one calls us back, I get a foreign speaking person I can hardly understand and placed on hold for 10-50 Minutes!!! I have been told that there are at least 9 people in our area (Valdosta Ga) with this exact same issue with their LG refrigerators!! This is not acceptable! There are a few in a worse circumstance than us, such as an elder couple that just had open heart surgery and no refrigerator now! A single mother with 5 children to feed. Now the only service company in our area doesnt seem to know where the board is and LG says it was delivered! The service center DDD in Albany/Adel says they use a different vender Marcone and it is on back order with them not LG?! WTH!

So, This was a great fridge for about 4 years. Then it stopped making cold. We have been without a refrigerator for over 1 month. Monday 5/20/19 will be the 7th time a tech has come out in an attempt to fix this piece of garbage. Im sure he will replace a part, leave, and it will continue to not work. Then next week a tech will come out again, pick a single part to replace and leave. Ill wait another week and he will come replace that part. Im pretty sure after compressor, valve, drying unit, main circuit board, and capacitor you could have replaced the fridge twice for less money. So, keep paying the techs to waste my time and rest assured I will never buy another LG appliance as long as I live.

Front loader Lg Washer - wearing vent hose 2 times from rubbing against other parts. Water leaked out of hose and replaced already and less than 3 months worn again! Phone call to company and NOT backing product. Machine not even 3 years old.

The LG front load washing machine smells very bad. I leave the door open and the smell is still very strong. The machine was praised very highly in the stores but it is not what was stated. LG needs to find a solution regarding the smell.

I am well please with the performance, saving and overall value it has delivered thus far. I purchase a black stainless steel model and my only regrets are the fingerprints that I must clean daily. The freezer that came with a ice maker does a great job making ice in a timely manner.

We got our LG refrigerator about three years ago. I was very surprise when my wife said it stop working. We called LG and was told it would be $125 for a servicecall, plus labor. They sent a compressor out that morning before the service man got there. In talking with the guy he said they knew it was the compressor. It would $225 to fixed. He said he did three a day. The company know this is a problem.

Not even 3 years ago we purchased a $2,400 refrigerator that was on sale. Well a month ago the fridge quit cooling and the warranty covered parts. Called and explained the problem and we were told to turn off the fridge for 24 hours and it might restart. I explained my food is going bad and do you tell all customers to turn their fairly new appliances off for a restart. The LG rep. giggled and said if I called out someone without trying a restart it would cost more money. After a month and three visits from a serviceman he tells me the fridge is bad. LG going on policy I guess with little concern about our family and us having no way of cooling our food offers to prorate our fridge giving us approximately $850. Kicker another two weeks for a check. The last of several supervisor tells me, You can still go buy a fridge if you want, you just wont get your check till the 19th. Bottom line, no concern or compassion for a customer. I will never own LG again.

PLEASE DO NOT BUY AN LG REFRIGERATOR!! I dont even know where to begin. This is the second LG refrigerator I bought to replace the first one that could never be fixed properly. I splurged on a 3-door French Door with an ice maker and water in the door. It was purchased in 2009 and had problems right away. Within the first few months, the gaskets on the French doors ripped. I had a private company come out to fix them. When the company indicated to me that I might want to inform LG directly of my problem, I did. A lengthy, almost year-long process ensued. To this day, I have a 3-door French Door refrigerator that does not work properly. The ice maker flap in the door does not close, causing the ice to melt. It has permanently damaged my hardwood flooring. The gaskets have been replaced no less than three times and they still tear. LG customer service representatives, Garrett and Kuzi ** have told me that they will no longer pay to service the refrigerator and unless I pay for another service call, they will not pro-rate a new refrigerator. How sad and disappointing that I feel as though they lied to me and promised a pro-rate that they never followed through with. I truly hope this makes you think twice before buying an LG French door refrigerator. I have lost all confidence in this manufacturers ability to provide customer service. Their representatives can easily quote ridiculous policies that they must follow but they have absolutely no sense of a customers frustration over spending $2500 on a refrigerator that has NEVER worked properly.

Purchased range with 1 year warranty. Clock stopped working 1 yr. 4 mo. Offered to replace part but not labor. Ill put part in myself. NOPE. Someone must diagnose problem then order part then come back out and replace it. This will cost 10 times what the part costs. NEVER NEVER NEVER buy LG!!!

The LG will not spin clothes dry enough. Uses too much water rinses everything twice. Constantly off balance no matter how many or how few clothes you are washing. Very unhappy with this product. Dryer is ok.

We love our LG 4 burner with a center grill gas stove, it has performed great for us, we would definitely buy a product like this from LG again. The oven cooks food evenly and weve owned this stove for approximately 1 year with no problems.

Waited all day for repairman - and he cancelled and didnt get around to notifying me. All this to repair a 3-year-old fridge that has been nothing but problems. LG appliances and service suck! Buyer beware.

These are the doors to our LG French door refrigerator. Before the refrigerator was 1 year old the black finish started peeling off the stainless steel exterior. According to LG this is purely a cosmetic issue and they refused to cover any of this with the warranty. I just wanted people to know black stainless steel appliances especially those from LG might be something you might not want to consider ever purchasing. We are very sorry we did. There are over 2,000 complaints already listed on the internet against LG refrigerators.

Our first year under warranty, had three repairs. Now, in our second year, not under warranty. We have a repair that will probably exceed $400.00. Our recommendation, do not have LG washers in your possession, even if given to you for free.

We purchased our LG front loading washer and dryer in 2018. Like many of the reviews I have read we too are very disappointed in our purchase. I noticed that the clothes came out smelling within a few months of buying and I called LG DIRECTLY as it was under their warranty but was told that I need to run the tub clean more often. Done that for over a year and also washed clothes twice - not efficient as waste of energy. We do have an extended warranty and recently a tech came out so I let him open the washer door as I had just done a tub clean the night before - it smelled like a rat was dead in the drum. He too agreed he had never experienced that before! He poured half a bottle of my Bleach and ran the cycles again for almost 2 hours. Said the problem was fixed and if I experienced the smell again I needed to call them back thru Assurant the company who warranties the extended warranty. Did so and they declined to send a different tech saying that there was no mechanical problem. My clothes come out smelling and the even the dryer time has to be increased to double for the clothes to dry correctly. NEVER BUY THIS WASHER OR DRYER EVER. EVEN THE EXTENDED WARRANTY WILL OT HELP WITH THIS PROBLEM. I bought the pair from a very reputable store in the area but I believe that LG Is aware of the problems with the machines and do not want to take responsibility for the defects. I do hope this review deters anyone buying an LG front load direct drive washer and dryer.

We purchased a microhood at Menards on 04/16/2016. It was to replace a GE microwave which had been over the stove for a number of years. This LG microhood worked for 3 weeks and when I put vegetables in to reheat one day it just didnt heat. I talked to Menards and they said it was up to me to contact LG warranty issues. Trying to understand foreigners is extremely aggravating. Why doesnt anyone keep the jobs in the USA anymore? He had me unplug the microhood to reset it and when that didnt work, tried to find someone to repair it. He was unsuccessful finding a business to work on this product. So now I am stuck waiting for repair scheduling to contact me in a number of days. I need this microwave now! As far as I am concerned this company no longer exists. I am looking at having to purchase a new washer and kitchen range within the next little while and it will not be an LG. My husband works at a car manufacturer where hundreds of people work and we are going to make sure other employees are forewarned about this company. We certainly never expected to get less than a months use from an LG product.

DO NOT BUY AN LG COUNTER TOP REFRIGERATOR FREEZER AT ANY PRICE!!! On Nov 3, 2013, I purchased an LG refrigerator-freezer model #LFC21776ST, Serial # 308TRJL49636. An extended warranty was also purchased to service this unit from New Leaf Service Pro, located at 909 Lake Carolyn Pkwy Suite# 900, Irving, TX 75039.On February 2, 2015, I reported to the warranty company, New Leaf Service Pro, that the freezer was not working, and that the automatic ice machine was not functioning. On February 6, 2015, a technician was sent out. He wrote up the issue that he adjusted the temperature controls. On May 15, the same issue was filed with the warranty co. This time, the technician said the ice bucket was not sitting correctly and that was why the ice was not forming. The very next day, I contacted New Leaf and told them that the freezer was still not working and the ice was not freezing. They told me to unplug the unit and replug it, and also to flip the circuit breaker. Again, on August 1, 2015, the same issue was occurring and I contacted New Leaf and asked for a new company to come out. They refused and said they could not change the service company in the middle of the issue (thus stating that it was the same issue all along). On Aug 6, 2015, once again New Leaf sent out a technician who said the computer board needed to be changed. After waiting 2 weeks for the part to be delivered, a 4th repair call was made on August 22, 2015, a fifth service visit was made and the computer was changed. THE UNIT STILL DID NOT FREEZE!After 5 failed attempts to repair this lemon LG refrigerator-freezer, the service company refused to replace the unit and finally sent out a new service technician for a second opinion, for a 6th attempt to repair this lemon. By this time, I had been without reliable or functioning freezer service since February 2015. I had to discard hundreds of dollars of food. This time, the repair company said it was the compressor that had to be replaced. Even though the compressor was covered by LG for 10 years under the manufacturers limited warranty, they refused to deal with this compressor failing because I had the extended warranty. The extended warranty company said they would not repair it unless I signed a damage waiver for them to enter my home (meaning that if they scratched my flooring or damaged a wall, they would not be responsible). I finally ended up removing the unit from the warranty company, and I am now on my own. I still do not have a functioning freezer since February 2015. Do NOT buy an LG unit and do NOT cover it with an extended warranty from New Leaf Service Pro.

I went for brand name and would have chose otherwise could I do it again. I have always trusted LG products but the fridge was somewhat of a disappointment compared to other products. The shelving was too close together and didnt hold up well, was often difficult to change the shelves because the metal would catch on the sides and stick. The crisper drawers would often stick and the plastic was cheaply made. But I like the size and location of the freezer, space inside the lower area. A shelf on the door that provided an area to put the milk. There was an area to put eggs without the carton and the crisper drawers were clear.

Ordering amazon.Com right from the refrigerator door is one of the main draws, as is the lava lamp, book alcove, and adherence to democratic principles, in theory. It was a smart refrigerator, powered by an ibm watson computer. I am also extremely preoccupied with the cooling feature. I think that this level of ingenuity is an excellent selling point on lgs behalf.

I have a beautiful black SS French door refrigerator (LFXS30766D) that I simply love, or did love. IT IS BROKEN. The compressor has gone out. It has been two weeks already and Warrantech says it should not take more than a MONTH to get it fixed. I wish I had seen all of these complaints about the compressors going out on the LGs before I bought it. We are getting the run around. Lots of spoiled food, a lot of waste. Why dont they make good products anymore? This fridge was made in 2015 Nov and I have had it for only a year and a half.

I purchased a LG Dishwasher to replace an older GE model that was inoperable. Im very satisfied with my choice of the new LG Dishwasher. It is excellent in cleaning dishes as well as pots and pans. It is also quiet during operation... A big plus in my opinion. I gave it 4 stars, lacking the 5th in reference of the higher cost than average dishwashers.

I agree with the reviewer who wrote that they are scamming you for money. Our fridge broke twice due to the compressor. The first time we paid for repairs $350 in labor. The second time, the repair people said to call LG to get labor covered. I called. First guy took information and said he would call back in an hour after talking to the supervisor. No call 3 hours later so I called again. This person gave me a completely different story and had me do completely different steps including sending in a picture of my receipt of purchase. I did and she said someone would contact me 3-5 business days later. 10 business days later I call to find out the claim had been rejected but theyd be happy to send someone out to fix it with us having to pay for both the compressor and the labor. I told them no thanks. We would be buying a new fridge that was NOT LG.

On a 7 month old side by side LG refrigerator I have had 5 service calls in the last month and am again waiting for a service call. The first problem was the unit would no defrost properly so they put in a new computer board and then ask ME to take a hair dryer and defrost the unit (Only took 5 hours), then the next 4 calls concern the ice maker,,, I have had two new ice makers installed and neither work. When I finally got to talk to Theresa (a corporate supervisor) at 10AM I was told that I do not qualify for a new refrigerator and that I needed to call back tomorrow to schedule an appointment for repairs. (REALLY) I need to call back. I could not believe her. I have no had ice for three weeks and have now turned it over to Home Depot to resolve. Never Buy LG Products because their customer service does not exist...

I bought a LG refrigerator just a year ago and theres a gas leakage. LG technician said that it was due to voltage fluctuations. When I got the fridge it was mentioned in the manual that its stabilizer free. But I used a stabilizer and in spite of it the fridge is damaged due to voltage drop. Then what poor making it could be???

My compressor went on my door-in-door LG. I been out of having a refrigerator for almost 2 weeks for a repairman to come from LG! I lost $500 worth of food, they have not done anything to help me out. Being left with no fridge going on 2 weeks with two 6yr old daughters living out of a cooler from a POS $1700 REFRIGERATOR. DO NOT BUY LG. DO NOT BUY LG. THEY DO NOT STAND BY ANYTHING THEY SAY. They change my repair time 5 times in 20mins from being 2 days out to being 2 weeks!!!!

Had microwave for around 11 months. Glass started to peel on the inside manufacture defect. Contacted LG numerous times sent pictures. Pictures of receipt and delivery receipt first they were going to send me a box and return it then they change their mind and said that before they could give me a refund because they dont repair countertop microwaves. They said first I had to buy a new LG microwave then send them pictures of the old labels cut or destroyed. Of the old microwave then they would give me refund. I proceeded to tell them that I did not want to buy another LG microwave because I thought they were crap and I should not have to buy another of their products. That didnt go over so well.All I wanted was the microwave to be repaired or replaced. I will not be forced to buy another one of their products. I already have the stove and refrigerator that had to be repaired five times in the first year. Part of a companys integrity is stand behind their product when something goes wrong and not forcing you to buy their product but instead encourage you to buy their product again by the service you received when something goes wrong. Now all I can think of is going to college for 8 years to become a lawyer to sue LG over their refund and return policies. But in reality will probably just use their piece of crap microwave for target practice to cite in my rifle.

We bought a $3,000 LG refrigerator in 2013. Countless minor problems are needless to say here. Just last week, the water cooler and ice maker stopped working. When I called LG, the representative I spoke with did not tell me about the common problems and advise me to wait a couple of days for the frost to clear due to the temporary ice maker fan problem. She entered me into a service contract that cost me $258.07 because its out of warranty, and said if I cancelled the contract it would cost me $100.00. Desperate to have the unit fixed, I agreed.Twelve hours later, the unit was back on. I called LG and said I discovered that LG had a lawsuit on the same problem, I needed a full refund. The rep. said someone from the extended warranty dept. will call me back soon. I waited 24 hours later. No one called. I called them back and requested the appointment and contract be cancelled and followed up with a cancellation e-mail. Today, the technician called me to confirmed he was on his way to look at the unit. I have never encountered anything like this. If you shop for an LG refrigerator, you better check the consumer review. I would think twice from now on before buying another LG product.

Negative 1000 stars for the LG criminals who made the Tromm washer/dryer. These units may well be the worst pieces of garbage ever made. Constant mold, failure to dry. Dryer caught fire from lint around drum when we cleaned lint every single load.Do not by anything made by LG. Ever. Just dont do it.

Bought this machine did about 10 loads (very lg. cap.) then had to move. Just before moving I received a letter from LG, didnt open it just put it in the lower drawer of the front load dryer bought at the same time. Had to put unit in storage for a little over a year. Finally got it set up again (both times moved by professional movers). The dryer was missing a leg, and when I read the letter it said dont use the washer unsafe and there is a recall. Wait to do laundry. He comes out switches a elec. board and tells me the life of the unit is about 5 yrs. They are filling our landfills and should have bought a Maytag simple unit with no bells and buzzers, will outlast anything! Do a load of colors and had a DL code pop. Played with shutting it off and got it to work. Two weeks later a load of white (all my undergarments). Come down in the AM before work on Friday and all the lights are on with the same code. Played with it the same way but nothing. DL code is door lock. Get out the guide and it tells me the unit needs service. Now Im pissed need to be at work and all my undergarments are locked in the machine. Call LG and speak with Sue with a Philippine accent, I could go on about this but wont. She tells me it needs service for sure its no longer under warranty and it will cost $89 and they could have someone out Monday. I hit the roof. This machine did about 10 loads before storage, since then had to be serviced before my first load and now needs to be fixed on the 2nd! What am I to do call in? Go and buy new underwear? When Sue came back to tell me she checked and the soonest service could be done was Monday and asked those? She said, Do you want me to see if someone can come out sooner? I thought thats what you were doing! I was thinking, What do you do in the Philippines go to work in dirty underwear?! Supervisor comes in at 8am so we will see? By the way the dry leg ordered also by a Philippine lady came wrong and reordered what I was told is now the right one?! I WONT BUY LG AGAIN! DONT BUY LG! LG SUCKS!

I too have had the exact same problems that Karen of Fort Wright posted on Oct. 22, 2012. I also bought my LG French door refrigerator 3 1/2 years ago from Sears. I was planning to purchase a Kenmore, but i would have to wait almost 2 weeks which I couldnt do. The salesman talked me into getting the LG model (August 2009). After 14 months of use, the fridge stopped working (October 2010)! I didnt purchase the extended warranty (never have found them worth paying for as I have never needed to use one). Needless to say, I contacted Sears for repair. The repairman diagnosed a blown fuse, which meant replacing the circuit board also. Repair was approximately $300.00 in all. The fridge has been working fine until yesterday, Dec. 21, 2012! Of course because it is only 5 days before Christmas, we were fully stocked up and expecting a houseful of company on the 25th! We had to empty everything out! Run all of this food out to the garage, wipe the fridge down so it doesnt smell and hope the authorized repairman can stop by sometime Christmas eve. He is only working a half day, but I will try to make it. Talk about pressure! This is just terrible, terrible timing. A terrible waste of money and a terrible product! Save your self the headache and do not purchase LG! Not only expensive to repair (with or without the warranty), but extremely frustrating!

The machine was bought from best buy, around July 2013, everything was working fine until 11/18/2013 when it started to leak from the bottom of the machine, there was no error code, it just kept filling up with water and leaking out, at the bottom. It continued to leak even after turning the machine off it was a mess it I hope it hasnt ruined my floor, called LG they thought it might be the sensors coated with detergent scum. So suggested I run vinegar through machine…We did, it did not solve the problem. We called best buy who sent out a repair person within the hour. He discovered after removing the back panel that the little clear hose that is connected to the tub and connects to a small drain tip that is connected to in the back of the machine had be pulled loose. The hose did not have a lot of give, so when the basket rotated it pulled it off. He gave it a little more slack, and it seems to be holding but we will see what happens… All in all, the machine has been working beautifully. I do not use any detergent on my clothes and they always come out clean and smelling clean. So when they say you need very little detergent I can see why. We also bought the matching dryer which is also fantastic…I called LG and let them know what Best buy found so they could notate, and make some changes. I will keep you updated on any other glitches.

Its amazing theyve named the company LG, it couldnt be the farthest from the truth! The customer service is worst than the product if thats even possible. Spoke with a rep over the phone and Live Chat, neither were worth 1 star. Sorry I ever bought their product but the takeaway from this is, I can boycott their product and spread the word. If you want a product that works, stay away from LG! I bought the washer through Best Buys online service. Best Buys receipts fade after 6 months and are not readable. Best Buy could see the purchase online but couldnt print the order, therefore according to LG, there isnt a valid proof of purchase. While I am very disappointed in the Best Buys ability to print a receipt, at least they were willing to give their contact information and the Best Buy order number so that LG could contact them to validate the purchase. LG would not contact the manager at Best Buy to discuss. At that point, Live Chat ended the chat. Customer Service, a lost art!

The coating on my LG Refrigerator water dispenser started to bubble and then just fell off, looking like someone damaged it. This happened only 9 months after buying the fridge. I tried to get some explanation and help from LG but they said I damaged it and that it could be fixed only at my cost. So my advice, buy a different fridge. IT is not worth the money or your time. I am sure other companies have better service and products. Never will I buy another LG appliance again.

I purchased a new LG High Efficiency top load washer, model WT1101CW, on August 12, 2013, for a total of $659.98. On January 19th 2014, 5 months after my purchase the water would not drain from my machine. I had to pull a full load of laundry out and squeeze each dripping piece of laundry in my laundry tub. I called LG and was told that I would have to use a local third party service company to provide warranty service. They put me in touch with a dispatch center to set up a service date of Saturday January 22nd. I remembered that I had purchased an extended service agreement from Best Buy when I purchased the washer, so I then called into Best Buy Geek Squad. They were able to get someone out on Monday January 24th which worked better for me due to my work schedule. Best Buy also assured me that they are authorized to provide warranty service so I decided to use the service from Best Buy.When the technician arrived he discovered that the pump on the machine was not operating at all. He called dispatch and ordered the part, we set up the service for the following Monday, February 3rd. He also told me that if the part did get to me sooner I should call and let dispatch know because it might then be possible to get someone to install the new pump sooner. As of Thursday evening I had not yet received the part. I called to check on the status but was told that the part is on back order and there is no indication of when it will arrive.I am entirely disgusted with this situation. There is absolutely no reason that a 5-month-old machine should malfunction. It is also a new LG model so one would think that parts should be readily available. Unless the pump on this model is defective across the board and that is why they do not have any in stock. Up to this point I have loved everything about this machine. Now I am entirely dissatisfied with the LG product. I have two weeks worth of laundry in a household of four people and there is no indication of when I will be able to do my laundry. I might also add that I live in the Chicago area and we have been having absolutely nasty weather, which is not at all conducive to loading up a car with 5 to 7 loads of laundry to tote back and forth through several feet of snow.I am however satisfied with the help that we have received from Best Buy. They have even offered to reimburse us for our cost to use a laundromat. The Best Buy policy will replace this machine with a new one if it takes 30 or more days to receive the part. While this is wonderful on the part of Best Buy agreement, it is completely unacceptable to me that I will have to be further inconvenienced by LG and have no idea as to how much longer this will take.

We bought a LG French door/with window 8 months ago and refrigerator fan stopped working. We have called and called LG repair line and was told a technician would be out soon, it’s been over 3 weeks now and still NO technician. We are a family of 7. That’s 5 kids under the age of 13.. I am so SORRY I wasted my money on LG.

Purchased a new LG refrigerator and glass top LG range from Lowes, Kailua Kona in 09/2016. From day 1 the range was faulty. Burners flickered on and off every 2 seconds regardless of how high unit was set. Store said this was normal. Shortly after, the outside coil to one of the larger burners stopped working. Refrigerator - we were not aware of a slow leak inside the water dispenser until rust appeared at the rim of the dispenser and caused the stainless steel film to come off. In researching online it is known that LG is aware of the refrigerator water dispenser issues. We did have the range repaired while under warranty but because we were not aware of the slow leak in the fridge we will need to cover the $800 cost to replace door and dispenser ourselves. This is unfair given LG is aware they sold an appliance with a defective water/ice dispenser.

My Kenmore refrigerator was made by LG. Have only had for four years, today would not cool. When I called Sears they told me they could come to look at it in 13 days... No one else will even look at it as they say they cannot get parts.

After considerable review, we (in hindsight, unfortunately) purchased a Suite of LG products last year (2019), the FRENCH DOOR LFXC22526S being the refrigerator leg of it. From the day we literally plugged it in, it has been, and continues to be, a disappointment. For a company with a footprint of LG, were appalled at both their lack of engineering and Customer Support.Our issue became noticeable day 1 when the appliance was not cooling properly. The first indicator was the milk, (which was stored on the refrigerator door rack to accommodate a gallon size, was WARM. My wife proceeded to purchase a thermostat to monitor the temperatures within the cavity of the unit. For the limited cubic space it has, the temperatures varied considerably. We proceeded to contact Customer Service, and for a unit right out of the box, we immediately encountered additional challenges. 1- Our first contact was with a Customer Service Representative in the Philippines who spoke Very broken (if any) English. (Follow up calls were just a bad.) For such global company you would expect them to have better matched resources to offer its customers. 2- To have a Technician visit the situation, they would potentially charge a $50 Service Call. (Again, the unit is not even a week old. That policy took some arm wrestling, but it led to being waived.) 3- Fast forward, a Technician did arrive at the house to physically and wirelessly confirm the settings. NO PROBLEM. At this juncture, my wife was getting a bit perturbed and stated a temperature measuring 40 degrees is not only a problem, its a health hazard. The Technicians solution was to recommend we rearrange the contents where items as mustard, pickles, salad dressings, butter.... should only be on the door racks. Items as milk, even though the door has a rack to accommodate a gallon container, should go on a shelf. (Its noteworthy to mention; weve stored milk on the refrigerator door for the last 40 years with no temperature problems!) When we proceeded to challenge that rationale, his final cure all was the straw that broke the camels back... we just havent adapted to it yet. Those remedies are very shallow for a unit that costs ~$2,000 with supposedly state of the art engineering. We cant fathom how a major entity as LG can be so deficient in some basic engineering features compounded further by their shallow offerings for customer satisfaction. We did not proceed with the Extended Warranty they offered primarily due to its cost. Layered on top of that, the manner they addressed the above circumstance further discouraged us as I have strong reason to believe we would likely get the same run with any service calls. That, and reading other reviews, causes me to proceed ahead with fingers crossed on both hands. For their sake, I hope LG reviews these posted complaints as they are legitimate issues they should take some ownership of. I (and others) will have serious second thoughts about purchasing ANY of their products with an LG name plate.

I have an LG LFX21960ST French door bottom freezer refrigerator that I paid a pretty penny for in July 2007. I had it a couple of months and had to replace the ice maker which was under warranty. However, it cost me $60 to find out it was broken and another $125 to have it installed. In December 2010, I had to replace the compressor - it was under warranty so it only cost me $70 to find this out and another $400 to have it installed. Well, now we are up to $655 so far. Fridge now making clicking sounds and there is occasional thawing in freezer. Repairman left yesterday, charged me $70 to tell me I need another compressor - now five months out of warranty and this will cost me $770 for part/installation. Now we are up to $1,495 for my cost of repairs. I called LG since this - counting the original - means this $2,300 fridge has had THREE compressors. I talked to LG about seeing if I could be afforded an extension on warranty since I wondered if this fridge could be a LEMON. They said no even though it was only five months past warranty. This has been a terrible inconvenience. Putting food in coolers outside, not to mention the almost $1500 it has cost me out of pocket for repairs. I always thought LG stood by their products and that is the reason I have their TVs, fridge and had their phone, but I might have to do some rethinking in the near future. Went on LG Facebook page and they told me to private message. Did so - no help. LG told me there are options for after warranty and did as they asked and again private messages them to no avail - and NOW LG HAS BLOCKED ME FROM THEIR FACEBOOK PAGE - some customer service!

Not really happy with the machine nor LG customer service. My fiancé got a really good deal on the washer but a year later, we found out why the machine was discontinued. We could not take the machine back nor get our money back. We had the update and now I regret purchasing this machine. Some days I feel like the machine will still blow. I dont like how it bangs against the sides. It tends to keep running. What was a water saver is not a water saver no more. LG has really bad customer service and I think they should be giving refunds out. I cannot afford to buy a New machine and cannot sell this machine because I will never get my money back for the machine. For something that LG might have known about before they recalled the machine.

LG Refrigerators has good quality. Quiet and works wonderfully. Weve had it for three years. LED lights are great and well placed. But workmanship on freezer door seal needs improvement.

I chose to purchase my LG refrigerator because I got it on clearance at a ridiculously low price at Lowes. I believe I only paid about 400 dollars for the fridge. The original price was over 1000 dollars. I found that to be too good of a deal to pass up. It had enough of the features I wanted at a price point I found attractive. I liked many features of my LG refrigerator. The first thing I liked about it was the color. It was my first stainless steel refrigerator. I also liked that it had side-by-side doors and the fridge was on top. It was cool at the time. I did not like that it needed a special water filter that was extremely expensive. I also grew to dislike the quality of stainless steel it was made from. It was too prone to smudging and the steel itself was too bright. I prefer a brushed or gunmetal finish to my stainless steel.

I like the refrigerator, however, it stops working when it needs to be cleaned. The ice maker does not work and the door racks break easily. It is not children friendly.

Our new (under 2 year old side by side fridge/freezer) stopped cooling. I tried doing the smart diagnostic app and it said it was working fine. I tried to make sure doors were sealing fine, they were. I called LG. They said it might of done an auto defrost. I was told to unplug it and it would reset it that temp would return to normal in 12 hours. We woke up the next day to a flooded floor. All food in freezer was defrosted. Refrigerator was at 65*. I did the smart diagnosis again. It said it was fine. Called LG and sent them the diagnosis and they said to unplug and wait 6 hours. I lost all food and temp Kept dropping. I was told to put food in coolers. Most was trashed. I was told they could send a repair person in 2 weeks!!! I did the best I could with food in coolers but lost it all. LG was not helpful.A repair person came out earlier than quoted and it seemed to be working (known compressor failure) yet now temp is plummeting again. At this point I just want a full refund to buy a new non LG fridge. I’m hoping temp increases, yet I just emptied ice so hopefully if it fails it won’t ruin my new floor. I just bought food to replace the food lost. I have no other fridge at my home. 4 days and it’s not working again. Reading all these reviews makes me sad that this brand is allowed to sell these products and hold hard working families like mine hostage.

I bought my Fridge (French Door, Bottom Freezer) in June 2012. The Crisper cover is now broken in several places and I just paid $50+ to replace it! Very, very flimsy material! I wonder how long this one will last? I have a 27-year-old Kenmore Fridge, now in the basement, which is still in perfect condition physically and working great! Why cant they make appliances like that anymore?

This unit really fits into the flow of the kitchen. Shelf height is adjustable and easy to accomplish. Very helpful with holidays and entertaining. Great supply of ice, easy to use door dispenser for fast access. Easy to see what is in the ref. even when fully loaded.

Looks and works great. Got a decent deal on it... but very unhappy with the efficiency as far as viable space in both the top refrigerator space and the lower freezer drawer. Frustrating purchase, and now realize that this has come into play. Will do more research on future purchases.

My French door style LG fridge was purchased around January 2011. While it has worked well, it began making a chug-chug-chug noise periodically soon after. A year and a half later, the noise is becoming constant, though the fridge seems to work all right. Im going to try to learn the cause of the noise and what it means regarding the continuing function of the fridge.

I have been without a refrigerator for 2 months. We live in the KC metro area and there are only 3 repair companies certified by LG. It took them weeks to come out as they were booked and then we had to order 2 parts of which both have been back ordered. Maybe I am spoiled but 2 months without a refrigerator is a long time. I called customer care and indicated I think they have a supply vs demand issue. Obviously they have a bad product if you cannot keep the parts in stock to repair. I also have a dishwasher, washer and dryer by LG. The dishwasher is awful and so far the washer/dryer have been fine. I need to find a new brand before we update our kitchen! Based upon repair time alone they are not worth it!

Many years ago I purchased an LG washer and dryer. I was so happy with their quality that when I was ready to purchase new appliances for my kitchen I didnt consider any other brand. I saved my money for over a year and was proud to purchase matching fridge, stove, and dishwasher in black stainless steel almost 2 years ago. My new appliances were wonderful until a month ago when the finish started flaking off and before you say it is my fault, no I do not use abrasive cleaners on the finish. The stove started first, where the handle meets the door and now the fridge is doing the same. I am now embarrassed to have these in my kitchen. I emailed my complaint to LG and the response was very complacent, they really didnt seem to care. I will never buy LG anything, ever.

I purchased the microwave a year ago and it works great and warms up food evenly. I clean it easily. It looks brand new inside and outside. The color I have is black with some chrome linings and inside its beige.

The appliances in my kitchen, dishwasher, stove and refrigerator, are all solid black and not stainless steel black and LG. My dishwasher has a stainless steel interior and is extremely quiet. When the cover is over the sink where the disposal connected as well as the dishwasher it can not be heard at all, absolutely no sound. It is a Direct Drive system which has various wash cycles, sanitary, extra dry, extra rinse and delay cycle. It also has a child lock which I found useful around my grandchildren. I would strongly recommend the dishwasher if you have small children.

We inherited four-year-old high tech appliances. Within first year, we had repaired the dryer/washer totaling $600. Paid tech $91 to tell me I should buy new one b/c of broke Drum/bearings. After just 5 yrs? Tech said thats normal. Thats almost $1,000/yr to own including repairs, worse than owning a car. Are there any durable appliances out there?

I purchased LG washer and dryer, the best in STEAM technology and thought I did a good deal. While we dont know yet if the washer and dryer perform well or not, we were shocked the first time we used the washer today to hear a lot of banging. We discovered the water tap was not open. Then when the washing was ready, it was wrinkled so we suspected the rinsing was done with warm water!! And that was true; the techs from SEARS installed the hoses wrongly. I give the SEARS install team 2 stars, thats it.Then, I called LG Customer support to complain about SEARS and they basically dont care. During the call, I discovered that the one who answered, with very lousy English, was a total ignorant and didnt know anything about a thing. It took many minutes of waiting time to get answer on what are the benefits of registering a product on the LG website, compared to not registering it..

For the most part I love my LG washer & dryer. I have more options than what I need but it’s nice they’re available. Very dependable!!! I have the front loader and it’s stacked which saves a lot of space!

My LG washer and dryer are pieces of junk. The washer stinks like mold and mildew. It does not get the clothes clean. I have to start the load, let it run about 5 to 10 minutes to get everything wet and soapy then I stop the load to let it soak for an hour. Thats the only thing that helps get the clothes clean or I have to soak them in the sink before washing them in the washer. Its supposed to be a large capacity washer but I have to keep the loads small. Ive pulled out things that dont even feel wet and still smell dirty after running through a cycle. Theres also rust around the place where the soap goes and chunks of rusty metal are starting to fall off into the loads. The dryer almost immediately started messing up. The lint tray had a felt-like edge around the rim thats supposed to stop lint from going outside the tray. That peeled off within a month and it doesnt stop all the lint now. It runs really hot, so if you use the auto settings it will just turn off. I have to use the time buttons to get it to stay on. It cant be run any higher than low or it will cook your clothes. Im sure its a fire hazard. Im saving up money so I can get a new set and it will definitely not be an LG set!

WT4870C - True Balance...I dont think so. I purchased the machine in August, 2013. From the beginning I would get uE/UE messages. I would rearrange the clothes, press the Start button and hope for the best. Finally called LG and the response was that they would email me directions on how to balance the machine. Thats it?! Luckily I had purchased an extended warranty plan. The Lowes Service Advantage rep was very nice and set up an appointment with the local appliance repair tech. He arrived today and asked (1) had I had any service before and (2) did I know about a recall? No to both questions. He explained that he would order parts and set up an appointment for next week. So far today Ive had uE messages on all my loads of laundry. On the one hand Im glad my complaint is not unique; on the other hand am I going to have to replace the machine I was so excited about getting?

The large right front element on my LG model LSC5622WS electric range turned on by itself and will not shut off. The stove was purchased in Sept of 2007 and the warranty has ran out. I noticed on the internet that there are other people complaining about the same thing. LG customer service was very rude when I notified them. I had to unplug the stove. I cannot use it, fire hazard!

If you were thinking of buying this washer, save your money. It is the biggest piece of junk you could purchase to wash clothes. It has given me nothing but trouble since I purchased it! My clothes come out dirtier than when I put them in. I have followed all the instructions on how to maintain this substandard washer to no avail. DO NOT MAKE THE MISTAKE I MADE. DONT BUY AN LG TROMM WASHING MACHINE!!!!!

My refrigerator has malfunctioned 3 times for the same issue and once for a different issue. I’ve lost a ton of food and had to purchase a deep freezer as a backup because I don’t know when the fridge will go down again. At this point, I’m unsure if I trust the LG brand and I don’t think I would use or recommend the product to anyone.

I bought an LG washer/Dryer July this year (2015). The water pump sprang a leak. Went online and submitted for repair. Got a local appliance place to fix it. Talked to rep from local shop, said they couldnt get LG parts to answer or return call for 2 days. At this point I havent had a washing machine for 6 days. I called LG rep to contact local rep and get this taken care of. If LG does get it shipped by tomorrow, Friday fall on a holiday. Local dealer wont get the part until next Monday the 4th of Jan. 2016. This will be going on 2 weeks without a washer. This is unreasonable to me. I went with an LG product because of the Quality and support that I havent received as of yet. I would hope that a senior representative would read this. Unsatisfied Customer!

Less than 2 yrs old LFXS24663S stopped working. Lost $300+ of food. Luckily I had purchased the extended warranty. After a week of looking the warranty company cannot find anyone to do service so they issued a credit for me to purchase another refrigerator. So I am getting a different brand. Never again get anything LG. It seems like the controls are messed up or are out of calibration because the compressor is working and there is Freon in the system. But it is about 20* off on the fridge and 40* off on the freezer. I see many people with the same issue.

Purchased an LG front load washer and dryer. Great looking and performance of units. A few issues of water leaking while being installed by crew. Had some noise issues because of stacked configuration. Worked issues out. Still going. Seem to really clean clothes with less water being needed. Very reliable so far. Seems to be a good investment.

We purchased an LG dishwasher from Home Depot as part of a package for a kitchen remodel this summer. The dishwasher has been worthless. The only way to get clean dishes out of it is to wash them thoroughly by hand before loading... Add to that occasional flooding on the kitchen floor and a really unpleasant smell when the door is opened and you can see why I give this product one star. How I wish I had seen all these comments earlier. They certainly dont bode well for me getting any kind of customer satisfaction from LG.

After about 1 year of having this dishwasher (LDF7551ST), it started not draining OE error code. I replaced the pump, didnt work. I blew out the drain hose, worked for a couple of loads. I have removed the filter and made sure that it is spotless. Checked the plumbing to ensure there were no blockages. I will never purchase another LG dishwasher.

After 20 years and replacing many parts on my trustworthy but not flawless Maytag washer and dryer, I finally convinced my wife we should invest in a new set. Unfortunately, we didnt do our homework... she liked the LG set she saw at Home Depot, and away we went. I have to say, Ive made more expensive mistakes in my life, but not many.Theres not much to add that hasnt already been said here, regarding the uneven load syndrome and the fact that it takes all day and probably hundreds of gallons of water to finish what should be a 50 minute load on a water saving machine. Unlike others on this or other forums, I have NOT called LG. Based on all the horror stories I read on every repair site online, it seems pointless to even try. There seems to be NO recognition by LG at the vast extent of this problem with their products, and from what I see, no recourse by consumers. Of those who have gotten repair work done, many incurred significant expense for something that never should have happened in the first place. And for many, the repair (software, new circuit board, etc) was ineffective. The sad part is, I see no responsibility shared by any of the major retailers who sell these products.Im with everyone else - I will never purchase another LG product as long as I live, and Im really stuck with a decision of throwing away a washer that is under a year old, or living with this stupid thing until it craps out. Its apparent I will NEVER get my moneys worth out of it, so it seems pointless to hang onto it any longer really. The best we can do, I feel, is write to the retailers from whom we purchased these LG products and tell them about the issues, and let them know were not happy with their continued decision to sell LG products.

After just 5 years my $2000 LG Refrigerator two drawer freezer died. LG customer service is a hair pulling joke. Repair service said they could replace the compressor but it would not last. So after 5 years my LG refrigerator will go to the landfill. I picture all these beautiful refrigerators lined up at the dump. DO NOT BUY AN LG REFRIGERATOR. Joined class action suit.

LMXS28626S.ASTCNA0/French Door. I bought it for the good looks, but there are a few annoying and serious design deficiencies in the refrigerator, as follows: 1. The ice maker storage is in the door, which causes the ice inside to clump together and stop making ice if the door is opened for a couple of minutes while cleaning the inside. The storage has to be cleaned out, and sometimes reset, in order to work again. 2. The water dispensing spout is far from the pressing mechanism, and water splashes outside the glass if it is small. I have never experienced this before in any of my previous refrigerators3. The French doors do not stay in place when opened - the left tends to shut, while the right tends to open all the way.

Bought my house 1.5 ago and brand new appliances came with it including the LG refrigerator. Don’t get me wrong I LOVED this fridge at first, however December 31st my compressor went out. Called LG the next day they said a tech in the area would call us to schedule a diagnosis. Took the techs three days to call us. I won’t hold that against them because it was the holidays however the earliest they will be out here to diagnose my fridge is the 14th. That is TWO weeks without a working fridge and this is just to diagnose it.When I called customer service again I found out the technician may not even have the part to fix the fridge when he is here!!! To top it off local people where I live will not touch LG products because of a lawsuit going on with the compressor and the hassle it is to be paid and receive the parts from LG. Even if I could find a local appliance tech to fix it it will still take LG a week to provide them with a letter of approval! So it puts me right back at two weeks or possibly more without any means to cool my perishable items unless I buy a ton of coolers and ice or a mini fridge which still would not fit all of my items. If I could give LG less than a star I would. Poor products and absolutely no care for their customers. The next appliances I buy will be anything but an LG.

Three weeks without a refrigerator. Linear compressor stopped working. Had to throw out most of the food ($300 worth). Repairman is still waiting on the part to be released from LG. Horrible service. Will never buy another LG product. Expensive junk! #LGRefrigerator #LGappliance #LGproducts

Ive owned the LG washer for over a year and I absolutely hate it. It washes for over an hour and clothes do not smell fresh. I have taken my clothes to a laundromat several time just to get clothes clean and smelling fresh. Washer does only moistens clothes. No water visible. It fails to clean so much I had battled bed bugs recently. I HATE THE WASHER. WORSE PURCHASE I HAVE EVER MADE IN MY LIFE. Now Im stuck. Biggest regret ever!! I will soon purchase an old-style washer. THIS SUCKS!!! I wish I could return washer and get my money back!!! PLEASE!!!

Bought an over 1200.00 new stainless steel refrigerator on the weekend of July 4th 2019 from Lowes. Today is October 9th 2019. Problem started 10/5/2019. This is 3 months old!! Model LDCS24223S/01. Serial number 904 MRUY 07478. The refrigerator cooling totally quit. It reads 66 in the top while being set at 33. Smart services was useless. Spoke with 3 representative who promised I would be called promptly with a service date. Was texted a link regarding service that led to page unavailable All of our food was ruined. I am an older disabled woman who depends on the refrigerator to keep medicines. I need the help of others to obtain ice for a cooler. My partner works out of town. Case number **.

Purchased a LG range model LSB5682 in Dec. 2009 from The Brick with a 5 year extended warranty. Within that period I had 5 service calls - 4 of 5 service calls have been for the control panel stops working. Trans Global comes in and replaces panel and we are fine for a little while. Its gotten to the point where the tech comes in and does not touch the range he just orders the part. Spoke with LG recall department they told me its not normal and they cant do anything about it.Trans Global only does temporary fixes instead of looking at what breaks down the panel unless they know something I dont which brings me to the lemon policy. Its only good for the first 3 years. If I knew this after the first repair I could have bought a new range with the money I have spent feeding my family at restaurants every time it breaks down because I have to wait for the part 3 to 4 weeks. So I guess its another temporary fix till my warranty runs out because Trans Global will not replace it. Thumbs down to The Brick which is Trans Global and LG for letting such companies service their products.

My husband and I bought this dishwasher last May 2015 NEW with the fridge and stove. This dishwasher is probably the worst dishwasher ever!! Its the model with the 3rd rack, sounds convenient right? Wrong!!! It sucks, yes I can put knives and silverware on the top row but it leaves very little space for your glasses. So any glass taller than 6 inches does not fit!! Which means they have to take up space on the bottom rack or Im forced to hand wash!Now the bottom row... The lines that are suppose to hold the dishes do not stay standing up. The silverware basket is in three sections that is suppose to lock to together, it falls apart if you just put a fork in it. The large bottom rolling basket is constantly coming off the tracks! It takes 2 1/2 hours to run a normal load and an hour to run a quick load. The quick load does do a good job and usually have to rewash items. I hate this dishwasher and the only place it belongs is in the trash dump! WARNING DO NOT BUY IT!!!

We bought our LG fridge from Best Buy about 4 years ago. Earlier this week our compressor stopped working. We lost the entire freezer and fridge of food. After calling the company and spending more than one hour on the phone they scheduled an appointment for me within 2 days and told me not to worry. It was under warranty. I waited home all day on the scheduled appointment from 12-5 and no one came. When I called the company supposedly coming, they told me they had no record of an appointment at my home. Upon calling LG back they said sorry this appointment was never actually confirmed but since everyone is closed, you call some service providers and we will pay them if they can come. No one will come, they all laugh at me and tell me that LG will never pay them and that it will take upwards of 8 weeks to even get an appointment with them. Ive now called LG back two more times, they made an appointment, confirmed an appointment and subsequently when calling that service company, they report they never received that confirmation so again they did not show up. This will be my 5th phone call upwards of 60 minutes on each and all they can offer me is $250 for loss of food. They are not willing to offer anything else to help out with possibly going 8 weeks without a fridge. To say this is disappointing is a huge understatement. I will never buy another LG appliance.

This range is the best. The ceramic top is easy to take care of and the easy clean oven is never dirty, and convection settings are a breeze with the quick conversion settings. We had one similar in our other home and when we bought this home it was a must. We simply love the convenience and ease of use.

I purchased an LG gas range from Best Buy approximately 18 months ago. I have recently discovered the knobs have been well-documented as dangerous and we have had to replace all on our own. This complaint is regarding sparking on burners out of the blue! Sunday evening, my husband and I heard a clicking noise and when I entered the kitchen, the stove burners where sparking! The only way it would stop was to pull the stove out from the wall. Still sparking, it was unplugged and we turned off the gas. LG came out today and has no idea what caused this and doesnt know what to do about it. I was told to call them if it happens again. Thats if we are home and, God forbid, not asleep. This is so dangerous!

The LG refrigerator was on sale. It went beyond expectations. I like the color, ice maker, it was easy to clean and very spacious. I loved the freezer. It matched perfectly with my other appliances. The shelves were set perfect for large and small items. But heavy, loud, handle breaks easy. It was hard to move or slide, it was a real chore just to clean underneath it. You had to be very careful when opening and closing the door because of its weight. But I was very pleased with the refrigerators overall performance. I would definitely have another. It was easy to see what was in the refrigerator.

Purchased a front load washer model WM2455HG and dryer set with stacking bracket 6 years ago. Washer makes a terrible grinding noise and stops spinning, rocks, and starts grinding etc, etc. Have tried to get a repair person to look at it. When I tell them its a LG they laugh and suggests I just purchase a new washer. I have the dryer that stacks on the washer, now Im being told that theres no LG washer that is compatible with dryer stacking bracket, that Ill have to buy a new washer and dryer. Called LG, they dont have a clue. Was told to buy washer, if it dont work, to return it.

I really liked the looks of this dishwasher until I got it home. My biggest mistake was not returning it immediately. The third rack was a pain in the neck because you could not fit glasses in the middle rack. I removed it to solve that problem. The collapsing racks have proven to be a nightmare. They will not lock in and they keep collapsing when you load dishes and cups into the washer. They have proven to be a great disappointment. Sometimes you have to fight the soap dispenser to get it to close. Next time I am going back with Maytag.

I needed a fridge at the time it seemed like it was it the best quality fridge out there for the initial price so I really cant complain. It really does run well and efficient. The ice machine is my favorite part. Also the fact that it is a stainless steel appliance means it is easy to clean and just be wiped off for a fast and easy finish. Its an ok fridge all around but the cons would be it smudges easily. I have kids so that is a big concern with me since I dont want people coming over to my house and seeing a dirty fridge people would think Im a slob who doesnt clean my own house. Also the ice machine can be pretty loud but all around its an ok fridge so I dont have any major complaints.

I have hated this washer almost since we bought it. Not long after we got it something in computer board malfunctioned within 6 months of buying it. Had to have a repair man come fix it. It is a LG WaveForce with direct drive inverter. It stops and beeps all the time because clothes are unbalanced. I dont feel it cleans my clothes very well. I have a hard time getting my clothes out of washer. (I am only 5 ft. tall so that is not really an issue with the washing machine itself.) Bottom line I will never buy a washer with a direct drive inverter. In my opinion a washer with an agitator is best for getting clothes clean.

TERRIBLE COMPANY. BE AWARE! Technician that came to service my LG washer spend less than 5 minutes at my house. Did not check the washer AT ALL and told me it was the motherboard without any type of diagnostic work. 3 weeks later Im still waiting for service! You call Customer service and they keep switching you from agent to agent after requesting to speak to a manager. I was on hold for an hour! They are extremely rude & basically the worst customer service ever! I want my money back after waiting for almost a month of paying for service (July 7th) & they want to charge $100 for a service call that wasnt! I deserve a FULL REFUND. If I could give them 0 stars I would... DO NOT USE THEM!!

First Im 5 ft 2 in, I need a stepladder to reach my close in bottom of washer, pain in the butt, then only 4 yrs old, a valve stuck on filling my washer to overflowing, it flooded my home, ruined my floors and they wont cover anything but fix the washer 2 weeks later, so I would not recommend this product. If I would have left and came back, my home would have been totally gone and my insurance I would have had to use and put out a deductible, and my rates would have went up or dropped because of the malfunction. It was a nightmare trying to get through to the number for your warranty, thank goodness Allen at Home Depot got the ball rolling for me, but would not recommend product or warranty. Next time Im buying the cheapest washer out there for the money in spent.

My dishwasher is not heavily used (6x/week) and within 18 months of owning it the stainless finish on the control panel (around the POWER) button started to wear off. I was told this was outside the warranty period and could pay to replace the door (for essentially 1/4 of the price I paid for the dishwasher). The dishwasher has been fine, not spectacular (the dishes are often still wet after drying overnight, I have tried every combination of drying cycles to improve this). Overall very disappointed in the quality of the dishwasher, wont be buying an LG product again.

This washer was purchased in late 2013. Within the first year I was experiencing issues with codes like LE and UE and complete freezes of the control panel. The washer would stop in an unknown cycle at that time and basically force you to rewash the clothes. Calling LG support was no help at that time and I simply lived with it until recently when I was constantly getting unbalanced load errors uE, UE. It got to where I could not complete a cycle at all. I had to go into special mode and try to spin the clothes which was in the end impossible. I called LG several times over the years with nothing ever coming of it. Finally in late August 2016, I was forced to purchase a service contract for $275 just to get one of their certified technicians to come look at the washer.The first tech replaced a part on the bottom of the washer that contained lots of magnets. Sorry I dont remember the part name. This seemed like it made it worst. A second technician arrived several days later and called an engineer in Alabama to diagnose the problem and they immediately decided it was in need of a software update or circuit board change. They opted for the board change because the tech told the engineer he did not have the capabilities of the software update so he would order a board. He basically told me he lied to the engineer to force them to change the board. I suppose it was to my benefit to rule out the board being bad if the software update didnt fix it. Ill never know if the software update would have fixed it. The board arrived the next day and 4 days later he replaced it and now the machine is working fine.My problem with this is they should have suspected the board or software from the first phone call I made. Clearly there is a known issue with this machine and the software. They forced me to purchase a service contract I should not have had to purchase. I have read of many instances of the same problem with this machine. I tried and failed to get them to refund my money.

Unfortunately, the compressor broke on my LG refrigerator. I filed a claim and it took them roughly two weeks to fix it. They couldn’t send anybody out and the day that I had it scheduled, the guy cancelled on me at the last minute and said that he got the wrong part. So me, my husband, and my little baby were living out of a cooler for two weeks because no one could fix our fridge. I was super upset because it was a brand new fridge that we bought and it was four years. Eventually, they fixed it but I still feel that it doesn’t cool that great. Then they told us that we should only be keeping it 40% full, which is ridiculous because you don’t buy a fridge to only keep at 40% full or it’s not gonna work properly. But that was what the technician told us. We’ve had ongoing issues with this, too. All the little baskets that you can put the milk or sauce containers on are breaking off because the plastic is so brittle and there’s a weak point in it. The design of the plastic is not well-designed. When you spent $2,000 on a fridge, you don’t expect in four years that the containers on the door that you should be able to store things in, are gonna break off. Then the replacement is $90 and when I read all the reviews, people are saying not to even bother replacing it because it’s gonna break again. So, my husband and I decided that we’re never gonna buy an LG again.

In the past 4 months I have had 2 of the 4 LG products I own go out or have issues. Attempting to get these products repaired or service which are under warranty is difficult. LG does not have enough service techs to cover their area of service. Which causes for extend wait and service times. Which is fine if one of your devices is a TV. Though I had a fridge go out and for the issue to total get resolved took 3+ weeks, which end with me purchasing a new fridge not made by LG.

Machine leaves fuzz and white streaks on clothes. Have tried to speak with LG. They have not helped. Horrible company. The promises made by call centers were lies. LG said that I wasn’t separating clothes properly. I’m 69 years old and have been doing laundry for over 50 years.