Fire hazard, the knobs are plastic and strip easily, causing them to turn on by themselves if someone walks by the stove and bumps into it. I have had my house fill with gas 3 times in the past 3 years and I have had the knobs replaced 3 times. One day my entire family is going to die in this house because of this stove if they do not create a better knob as this problem shall continue.No integrity to the knobs, they look and feel like good quality, but are neither functional nor safe. I am disappointed to find that inside the knob hole is plastic (not good quality). After just over a year (warranty expired, of course), two of the knobs cracked inside the holes and will no longer turn the burners on correctly. Within the first year of owning a new LG gas range, the 5-burner control knobs were breaking where the knob slides onto the shaft of the gas control mechanism. I tried repairing it myself and it worked for a while, but now they are so bad they need replacing. Why can it not be made of metal? This simple solution would solve the problem. While searching various parts replacement sites, the knobs are over $70.00 each to replace, 5 x 70 = $350.00 for knobs? Is this customer service and support after the sale? Money pit stove waiting to kill my family.

We just got this machine in last Friday. After doing a few loads over the weekend, I was wondering if there was something wrong. The black control panel is very hard to read! It has gray lettering on a black background. I called LG to see if there was a backlight that wasnt working, and was told that there is no backlight. Seems to me that LG has mad a very basic design error with the panel. It should have white lettering, as do most other machines with this type of panel. I actually made myself a vinyl overlay with white lettering to make it more usable for myself. Something that LG needs to address ASAP!

My 14 month old 26 cu foot LG refrigerator completely died on 4/19. LG ONLY allows their service companies and THEIR parts for repair. 1st attempt at repair did not work. Now they tell me it will be 5/15 to get the needed part and sorry for my inconvenience. I spent the last 3 days on the phone with management and although I have been told theyd replace the unit, they have not. I have been told 3 times now that Id get a call back within 24 hrs and never have. They are totally giving me the runaround and flat out lies.I have been without a fridge for 14 days now... with several children. No milk, no cheese, etc. It is a nightmare. If I had known the horrible customer service issues, Id have just gone out and bought a different brand fridge weeks ago. I guess Im a sucker for believing that the company might actually want to provide a satisfactory customer experience. Not being on hold for 45 min while a recording repeatedly chimes your time is valuable to us.

The ice maker on this LG refrigerator is cheaply built. It stopped working correctly about 5 years after purchase. Generally we are happy with the performance of this refrigerator. The only issue we see is freezing of items in the refrigerator section even when the temperature is set on one of the lower settings.

LG KNEW they had a “motherboard” problem affecting the air circulation fan. Yet they did not honor the warranty on this new refrigerator. I was charged $556.00 to replace a defective part. The refrigerator is a year & 1/2 old.

Less than 2 yrs old LFXS24663S stopped working. Lost $300+ of food. Luckily I had purchased the extended warranty. After a week of looking the warranty company cannot find anyone to do service so they issued a credit for me to purchase another refrigerator. So I am getting a different brand. Never again get anything LG. It seems like the controls are messed up or are out of calibration because the compressor is working and there is Freon in the system. But it is about 20* off on the fridge and 40* off on the freezer. I see many people with the same issue.

Only set back is stain removal, regardless of detergent brand most stains will not come out. Need proper stain treatment before washing. Not sure what else to say other than I cannot see a difference between regular cycle vs steam cycle. I did have a rust issue after the first year in a so called rust free washer. It took some heavy persistence using a few legal terminology, and social media exposure threat to get it replaced. Not the best when calling in for a defect after the first year!

I recently moved into a new house that came with 1 HE LG Washer & 1 HE LG Dryer (Model DLE2150S). When I saw it was an LG brand coming into the house, I knew that I would be in lots of trouble. Needless to say, a little over a month of moving in and our HE dryer now does not turn on. I looked the simple troubleshooting in the manuals and it did not work. I then turned to the worst customer service I have ever experienced.I called LG Canada. I got to this lady who then proceeded to ask me what was wrong. I informed her and she asked me if I have unplugged it. I told her yes I have and plugged it back in. She asked me Well, Maam, how long did you unplug it? and I replied (knowing most computers take 10 sec to reload) 10 seconds. She replied, Oh no Maam, you must unplug for 30 min at least. Well how the heck was I supposed to know? After you do that, then plug it back in to reset and if it still has trouble turning on, which I highly doubt it will, you must contact sellers warranty. Well needless to say, it still doesnt turn on. Thanks for your useless and crappy service LG!

LG Counter Microwave 1260SW/1260SB - After three years of use, not daily, there was burning smell coming out of the side vent and a grinding sound inside. I contacted LG and they said it sounded like the magnetron. LG said it sounded like the magnetron, which was covered under a 10-year warranty and then referred a local repair shop. We took it in. They charged us $50 for a diagnostic test and $46.02 for labor for the magnetron. Two days later, we brought it home and the situation was worse than when we took it in. Back to the repair shop we went and the shop called saying it was the fan motor. Well, they wanted another $50 for labor and parts. After refusing to pay any more labor costs, they fixed it. The only parts were for a stirrer motor and stirrer support and another $26. We got it home, plugged it in, and turned it on. Inside lit up like a neon light and it started sparking. Light was so bright and sparks so bad, my husband and I thought it was going to blow up. Back to the shop it went. They put a container of water inside, no sparks or excessive lighting happened, so they deemed it fixed. I refuse to use it. We paid almost as much in repair bills as we did in purchasing it. As much as I loved the horseshoe design inside the microwave, this was just too much hassle, expensive and time consuming to repair. I had also contacted two other small appliance places to see if we were being ripped off. Both told me they refuse to work on LG small appliances. They either couldnt get the parts or it took a week or more to get them in, inconveniencing their customers. No more LG appliances for us.

I was all happy about LG new technology on the double oven range and the easy clean. This is a fraud. This does not work. This top oven gets cleaned manually. Very hard for people with short arms. LG Im very disappointed.

We purchased an LG fridge and stove from Home Depot on January 3, 2014. We were given a date for delivery of Jan 24, 2014. So my husband takes the day off work to await the delivery. At 9:30 am we received a call from Home Depot asking if we had received a call from LG with our delivery time? We answered, no, we had not, and Home Depot staff said he would call LG to see when it was coming. Several hours later with no return call from anyone I called Home Depot (2:30 pm), only to be told that our products were out of stock and would now not be delivered until Feb 4, 2014. So upset over taking a day off and not even the smallest of respect for LG to call and inform us that our products were not coming, we wait until the next date. For Feb 4th comes and again my husband takes the day off work to await the delivery (surely if it was not coming today LG would have called to inform us). By 11 am we heard nothing so I placed a call to LG myself. It was at this time I was given the run around. I asked her if it was customary for them to not call their clients to inform them that their delivery is not coming. She told me it was Home Depots responsibility (I spoke with Home Depot and the told me it was their responsibility). I explained that I felt that was horrible customer service to not provide common courtesy. I let her know that it cost us money to stay at home for the 2 days and they couldnt pick up the phone. The customer services lady could not help me and when I asked to speak to a manager the manager would not take my call and instead gave me the number to call the delivery department. It was then I spoke with them and was told that it wasnt coming today either and had no idea when it was coming. Eventually we found out another delivery date of Feb 12. I wonder if I will ever get the items I paid for??

We got the old LG models washer and dryer. Dryer didn’t last more than five years. Washer doesn’t do a great job. Has left brown marks on loads, the need to wash a washer is asinine. My mom’s 1980 top loader is still in operation and the clothes are cleaner and smell clean. Not sure what I’m smelling from my washer. New dryer that replaced it turns off before cycle is done.

Bought 11/18/12, this will be my third repair. The first was the ice-maker which was replaced at no charge - that was 11/14 - 2 years after purchase. The second was the fan which was making such a loud noise that I could hear it in the other room. That was repaired 2/15 and I had to pay for it. Now the fan did the same thing - a horrendous noise, and now my refrigerator button reads ER and my freezer, RF. I spoke with LG Cust. Service who told me I would have to pay for the repair; next I asked for a supervisor and they eventually connected me with an executive agent. I waited on the line for 15 minutes before anyone picked up. She told me if I faxed her my receipt, they would pay for the repair. My telling her that this refrigerator was 2 years 8 months old made no difference. When I faxed over the receipt, I called them to make sure they had it and someone else set up an appointment, after much trying - since it was the Thursday before July 4th, for repair on Tuesday July 7. I received a phone call today that the company cant make it on Tuesday, now its Thursday. I have lost most of my food and I have had it. This product is garbage and no one should sell it. I will tell EVERYONE I know never to buy anything that is LG.

We purchased a new LG dishwasher. After the 1st time using it came up with LE error. Paperwork mentioned problem with motor to call for service. I contacted LG service. She took down my information and told me she could not get it repaired for approximately 2 weeks. I then called Conns service and they stated they would get back with me within 48 hrs. 48 hrs came and went so I called back. They stated they cant find a repairman in the area. This was unacceptable so I contacted 2 other managers before I got any thing half way accomplished. They had to send a man to my house to verify it was getting the error code. They then decided yes it needs replaced. This should not be allowed. I just hope I can stop this before it happens to anyone else. Needless to say they are SUPPOSE to deliver a new one Friday.

Unresolved repair after waiting over 2 months on a new refrigerator. We contacted LG over a month ago because the ice maker on our NEW refrigerator quit working. They contacted a local tech who has changed out the ice maker 3 times and a control board at least once and still NO ICE. After a few weeks, I contacted the tech to find out what we were going to do about getting this issue resolved. I was told that he was waiting for LG to give him a direction to go. I waited another week then called back only to get a voice message telling me to contact the manufacturer. I contacted LG customer service and was told that their notes stated that the issue was resolved!!! I told them that the issue was never resolved and they told me that there was nothing they could do until the local tech updated his notes. I placed another request for an update on the LG customer service site and received a return email stating that they would contact the local repair rep and get back to me. Its been a week and still no response! I tried online chat... no response! At the time of this review, it is now almost 4 months later and still no response from LG!!!

Have owned this dishwasher for 18 months and has never, never worked properly. I have not once gotten a clean load of dishes from it, even with pot scrubber, extra rinse high spray. There has been water stuck in the filter, foul, foul odor coming from it. Was foolish for once and did not buy extended warranty, so now stuck with piece of junk. Have had the E1 error code on it, appliance repair came out, ran through their diagnostics and came up with nothing. Week later same thing.Have now been on many forums looking at other peoples same complaints. Worse thing is with that error code there is no shutting it off. Mine is hard wired and need electrician to come in to disconnect it. Spending more on repair people and electricians than the piece of junk is worth. Would love if LG sucked it up and came up with recall on this product $899 later and is piece of ****.

I love my LG stove! Other stoves could never compare as this stove takes the cake! Seriously, I never have such beautiful bakes. This is the stove of my dreams. LG for the win! Get your stove today!

I bought my second washer in July 2014 after my 7 year old front loader quit working, I was told control board was bad and LG had quit making board. The LG rep still talked me in to giving them another chance with a new top loader telling me new design and really quiet with good reviews. Now theyve been out 5 times, replaced 3 parts and have been told by 2 repairman from 2 different companies they have no idea what is making this noise that is so loud I cant hear a TV in my great room. Still LG they need to randomly replace more parts because they havent spent enough money yet. In the mean time Im wasting 3 to 4 hours of my time every time they come out.

I dont have a complaint with where we bought the product. I have a huge problem with the product itself, an LG dishwasher LDF7810BB/LDF7810ST. What an absolute piece of junk! First of all, it will not dry the dishes without Jet Dry so youre married to that product for the life of the dishwasher. The wash cycles run up to three hours! I just ran a load that took three hours and three minutes to complete and 90% of the dishes need to be washed by hand.No, the spray arms are not clogged nor are the dishes caked with food. I believe you could put clean dishes in an LG dishwasher and they would come out dirty. Covered in food particles that have been distributed all over the dishes. I will never buy another LG appliance ever. What a rip-off!

Had the fridge for 2 years and apparently the inverter linear compressor has gone out on it. It is sitting in our living room getting ready to dismantle and throw out. It is outside the warranty and we cant even get our hands on purchasing a compressor to fix it ourselves. Waste of money. Its too bad that LG has gone downhill because we previously had an LG fridge that is over 13 years old and is still working just fine in our garage. LG never again.

Out of warranty, 3 year old top of the line all stainless unit (3.7 cu. ft. capacity), now water temperature goes up to 98 F at most during all wash cycles. A Sears’ contract proved no better. The Sears tech put in a new heater unit, it made no difference. Even though the water is tepid at best, the worker from Sears says it is working fine and he sees nothing wrong with the machine until a month ago. I got nice hot water when I washed my clothes. Now, I have to settle for tepid water or cold.

I purchased a new LG French door refrigerator with two bottom drawers as the freezer 2 years ago 1/6/2019 brand new. Prior to Christmas 2020, the unit quit cooling completely with a dh-f code. All the food had to be thrown out. I have contacted LG 6 times, the best they can do is late Feb to repair the unit. That is unacceptable and I will not recommend LG, they have a known track record of refrigerator problems based on my search of reviews. I have never owned a refrigerator that didn’t last at least 10 years. Shame on LG for poor products and poor customer service.

Purchased a new counter depth LG refrigerator in April 2015 due to the remodeling of our kitchen. Unit was delivered in May and put into operation during early June 2015. Unit ran fine without problem during the warranty period (one year). In late July 2016, approximately 2 months after the warranty expired we experience ice forming on the back of the inside of the unit. Eventually the fan started making noise and the temperature inside did not seem cold. The unit then displayed a code of rf. Since it was out of warranty, I researched LG refrigerator problems and now realized all the issues with LG and their lack of customer care, so I called Sears Home Service. The technician visited the house, inspected the unit, researching the error code and determined the problem was a failed motherboard. Technician ordered a motherboard and advised he would come back when we received the motherboard. We received the motherboard a few days later, advised the technician of the receipt. He promptly came out the next day and replaced. In summary and based on other reviews, I am just another customer who bought a LG refrigerator for a couple of grand and just after the warranty period had to pay approximately $500 to enable the unit to operate. LG might look good but either the design or quality of parts is inferior because it appears my problem was not unique. Advice to future purchasers is avoid LG. Look for a reliable brand.

After approx . 6 month of normal use, the plastic that covers the display start to become opaque and few weeks later broke and Then keeps breaking and breaking and becoming not transparent due the heat like dull and I contact LG. They said they do not cover anything the will of god and/or cosmetic issues. I think the person does not know that the plastic should able to bear the heat at least for 5 years, this is a defective design. The surface of the stove gets hot and the vapor now can go inside the display panel. This is not cosmetic issue, it is a functional issue. If the color is fading or scratch on the paint or the glass of the oven gets dirty, this is a cosmetic issue. If the glasses broke besides being a cosmetic issue has a protective function. At the time of the warranty, they do not explain this.

July 8th called LG. Paid for extended warranty. Needless to say my refrigerator still is not fixed.:*( When I asked to speak to management was told 3-5 days! Like my refrigerator so sad. Single mother of 5 with 2 little ones in 100 degrees heat eating out of a cooler. I see some want to start a class action lawsuit, please contact me if you do!! Scam LG.

Brand new LG electric range model LRE30453SB. First time using the oven, smoke billowed from the oven vent after about 5 minutes of preheating. There was some cracking noises heard, about 4 or 5 of them prior to the smoke release. The convection fan may have been on as the button was hit, but the fan indicator never illuminated on the display. Im returning it to the store and staying away from LG.

Clothes come out dirtier than when they go in! I have the problem that many others have: ashy-colored residue on black/dark clothing. Today, Im now getting ashy-colored stains on my white clothing. Ive not been able to figure out if this happens after washing dark clothes, white clothes, hot, cold, or ??? Ive not been able to discern out a pattern for it. So far, I cant avoid it. Ive read the reviews and LG comes back and asks for private messages instead of making solutions public. How do I contact LG so they can give me the washing experience they want me to receive?

My washer is 1 1/2 years old. Just before it went out of warranty, I noticed the bleach dispenser was starting to rust. I called LG and was told not their problem and if I want someone to look at it I have to pay for a repairman. I told them NO WAY. I would be glad to send pictures, still they said no. A couple months go by and I start to notice rust spots on my clothes so I called back this time. I was told there was a recall and they would fix that first then look into the rust problem. Repairman comes and just like everyone else did not fix the unbalance problem. I insisted on him taking pictures of the now very rusty bleach dispenser. After many calls, they finally agreed to fix. Well see. They are due here this Friday. This machine is junk!!!! I welcome a class action suit!!!!!!

In late June 2012, we got an LG/Kenmore french door refrigerator. On 9-6-12, the error code FF appeared on the display. After calling Sears, I was told the freezer fan needed to be replaced and it would take 7-10 days for the part to arrive at my house. In the meantime, the ice maker doesnt work. This was unacceptable and we decided to return the refrigerator rather than wait for a part on a less than three-month-old appliance. After checking online, it appears that other people are having the same error code with LG and Samsung refrigerators. Consumer Reports rates them high, but I will not be buying another LG or Samsung.

3 door ultra large capacity counter depth refrigerator- Expensive, top-of-the-line refrigerator with compressor failure just after 2 years of use. Over $900 in labor costs, took over a week to get the replacement part (we are in Seattle). Customer service at LG did not care about any of this, at all. By the way, their online website shows many 5-star reviews-- they vet all reviews and do not print any that are negative.

I was out of country for business when my wife tells me our 5 year old LG refrigerator stopped working. I had her call LG customer service department (India). They provided her with an authorized LG Service Center 50 miles from our house. The cost for the service center to make the service call to my home was $215 which included 1 hour of labor that would be applied to the service call and anything left over applied to the repair. It took the service center 1 week to make the service call. At 5 years my refrigerator has only a 7 year warranty on the compressor with no labor covered. The service call by the service center determined the compressor and motherboard were bad. The repairman only assessed the call for 15 minutes leaving 45 minutes toward repair. I was also told that I would have to get the parts from LG. Contacted LG for the parts and they said the service center would have to order the parts.I went back and forth for about a week between the service center and LG. Got an LG Case Number that was offered after about the 15th call to LG. I asked for a US based LG customer service rep and was told that does not exist. Today LG offered to send the Service Center a Part Authorization # so that they could order the parts. I am going on 3 weeks without a refrigerator functioning in my home. I was told the Part Authorization # will take at least 3 days. The service center says once they have the Part Authorization # it will take about a week to get the part. Then another week to come out for the service repair call. If you are thinking of purchasing an LG product you are out of your freakn mind.

My new LG refrigerator has never gets to the set temperature despite 3 repair visits, two replacing sensors, motherboard. Seller, Home Depot, doesnt take new refrigerators back. Now LG phone just cuts off or is busy. I was told it has to sit 6 inches from the wall and that a few degrees off is expected. Really? Im expected to put my Thanksgiving turkey in a warm refrigerator and feed it to relatives?

My dryer is only 2 years old, but the drum has a big crack and I cant use it any more. I call to request for service, but they said I have to pay for a replacement of a new drum. What? My question is why do I have to pay for a defective product? Thats ridiculous.

Agree with the other one star reviews with this issue. This top loader never gets enough water in the tub (on normal cycle) to even get most of the clothes wet, let alone all of them! How can anyone expect clean clothes without water? I always need to press extra water or deep wash....which really wastes a lot of water as it will then fill up to the very top rim when I only want it to cover the clothes in the tub! Ridiculous machine - dont they test these things before putting them on the market? So wish wed returned it when we had the chance...but hubby said well get the gist of using it HA.

The specifications on my LG washer state it will pump up to 96 inches high. It does not, and leaves water in the bottom of the tub. It is a LG WM3575 CW, Serial #: 602PNGX2H359, purchased on May 6 2016. It was delivered, installed on May 9 2016. The washer has not drained properly since. I emailed LG on June 2, 2016 about my complaint. I received no response. I submitted an email again on June 7th. I still did not receive a response. After several phone calls, a technician was scheduled to come out on June 17th. He took photos and determined the product was not working as designed from day one and was installed properly. His recommendation was a pedestal or add a check valve to the drain pipe.I contacted LG everyday the following week. Each time I was told I would get a return call. After several calls, it was determined that the photos taken by the technician never made it to the office. I had to take my own photos, and email on June 30th. Now they are saying maybe the extra bend in the hose is the problem. The hose has to bend to go up and it has to bend to turn down into the drain. That is normal and is exactly what the pictures look like on the install diagrams.On August 4th I had another technician inspect the washer, and he gave the same diagnosis as the last technician. I have an open case with BBB # **. The case opened in July, and LG has until August 12th. I called customer executive services to give LG an opportunity to provide a resolution. The representative Robert, supervisor # ** assisted me. He provided the best customer service he could. He researched the information and spoke with technicians and supervisors in order to provide a resolution to the satisfy the customer. I suggested LG provide me a pedestal to determine if that would resolve the issue. LG stated they do not manufacture pedestals, so they cannot provide one. What a failure on your part LG. I will not buy LG again!

We bought a new front loader LG WM3670H just a couple of months ago after our 13 year old front loader Kenmore (an amazing washer!) shot its bearings. The LG machine is only good for washing dust off your clothes. Will not wash anything heavier than that and leaves tons of lint all over your clothes... I am super frustrated because I am now washing lots of things in hand after they have been through the supposed wash. I use heavy soil and warm water setting and it is not sufficient for average towels or kids’ clothing.

Inferior products. I purchased an LG fridge model GW-621RW on October 2003. Immediately after purchase I had an odor from the fridge when opening the door. The service person came out on two occasions to clean the drainage part. He said probably packing material was jammed somewhere inside the body of the fridge. For the past few months I have had a problem with water collecting on the inside bottom of the fridge. I have had a service man out twice to clear the drainage system at a large cost to me and it has still not fixed the problem. The cause, according to the service man, is that the drainage pan behind the back panel is rusting and the paint chips are causing the drainage system to block, in turn causing the water to drain into the inside of the fridge. I would like to know why would LG paint something that is concealed and be a problem down the road. Also, I do agree with the other reviews. I will never recommend an LG product; in fact, I will make a point of telling people of my experience and the terrible customer service when speaking with LG customer service people. Also, the plastic on the lower vegetable and fruit draws are broken off, which happened pretty soon after purchase. The fridge is still not working properly. Water is always over the kitchen floor. I will probably end up dumping it with all the other garbage.

Dishwasher from day 1 never cleaned the dishes that well. The tines in the lower rack will not allow my dishes that are concave shaped to stand up no matter what I do. The dishes never come out dry no matter what cycle I choose. The dish washer has a terrible odor and so do the dishes and now the motor makes a high pitched squealing noise. I am buying a new dishwasher from Kenmore and never again buying another LG product. I have had the product since July 2013 and dont want to go through the replacement hassle with LG because I know this product is inferior.

I THOUGHT I did proper research on dependability, etc., but boy was I wrong. After one week of use, the circuit board on the front-load washer went out. I called LG and the (2) reps I spoke with spoke VERY broken English, gave me a case # and told me to call a local appliance service for repair. That service took 10 days to get to my house, looked at it for less than 5 minutes, was rude and asked what we expected him to do as we had the units stacked (appropriately per the manual), said he needed to order a circuit board and would be back in touch. A week later, no word, I called the service facility and they now scheduled for yet another week out - three to four weeks for a repair? We previously had Maytag and Whirlpool front loads, left them at houses we sold, and are sooo sorry we didnt go back - LOVED our previous units, especially the Maytags, and it was local, English-speaking service. RUN AWAY FROM THE LG DISPLAYS...

I purchased an LG WT5101HV Washer and DLGX5102V Gas Dryer in May 2011. For two years, I had no problems with either machine. Occasionally, I received an Unbalanced Error, but if I did receive the error, the load was truly unbalanced. I received a recall letter in the mail in July 2013 and called LG to schedule a recall service, with the assumption that the defective parts (plastic tub supports) would be replaced. LG sent Buy Rite Appliances to do the repair. The technician arrived and told me he was there to do a software update and was in and out of my home within a few minutes. My washer has been unable to complete any cycle that I have attempted since the software update was performed.I called Buy Rite Appliances to report that the machine was unable to complete a cycle, as it was constantly flashing an Unbalanced Error during the cycle, with or without items in the tub, which meant that the tub filled, agitated and emptied over and over and over and over again, without ever switching to the Spin cycle from the Rinse cycle. I was informed by the technician that performed the update that this is normal and that I should pause the cycle upon seeing the error and restart it again. In my mind, this was not normal as I never had to do this before. Before the recall fix I started a cycle. It completed by itself, and then I moved the laundry to the dryer.After that discussion, I called LG and explained my situation to three different people before someone agreed to set another appointment with Buy Rite to have them look at the washer again. The next morning I received a call from Buy Rite basically refusing to come out and look at the machine, as the Unbalanced Errors are normal. I explained again that my machine had not completed a cycle since the update and was unable to switch from Rinse to Spin and that this was not, in fact, normal. They said they would make a call to the tech hotline and call me back. Later that day, they called me back with some more questions and stated that they would call me back when they knew how to proceed. Two days later, I called them to confirm the repair appointment that LG had previously set with them and was told that they determined, without actually looking at the machine, that I would need a Rotor and Stator and that it would be up to me to call LG and get an APM, and that, no, they would not be out for the service appointment.I called LG again and explained the parts and APM situation with Buy Rite to three different people and was ultimately told that I would need to upload my original receipt before a determination could be made on parts approval. I uploaded the receipt and called LG for a status update. After talking to three more people and explaining the situation each time, I was told I would need to be connected with someone to perform a Smart Diagnosis and after that an extended warranty would be issued and only then parts would be approved. When I was connected with the Smart Diagnosis department, I spent over 20 minutes on hold before being told to call back later because they could not pull up the Smart Diagnosis application on their workstation. I downloaded the Smart Diagnosis application to my phone, which diagnosed a Symptom Num (5, 88), which states the symptom needs to contact the call center. I contacted the call center though the phone application and explained my situation to two people at LG. The second person performed a Smart Diagnosis twice over the phone and then told me that I had no problems, it was just an Unbalance Error and I should check the size of the load and the leveling of the machine, etc. Upon beginning to hear this explanation, I abruptly cut the representative off and explained for the umpteenth time that my washer had worked perfectly prior to the Recall Software Update being installed on my machine, and now the machine was unable to complete a cycle, rendering it utterly useless to me. The representative then scheduled yet another appointment with Buy Rite Appliances for 7 days later with approval for repairs.And here I sit, with a broken, recalled machine, waiting for someone to make it whole again. Although I dont have an exploding machine as of yet, I would be more than happy to be a Named Plaintiff in a Class Action. My receipt clearly states that I purchased an LGAP WT5101HV/S-GLA GR/S LG 5.2 1100 RPM HE TOP-LD. This is not what I have sitting in my home now. I have an LG machine that, by all accounts, tops out at 700 RPM due to the software fix, which is false advertising and may yet explode, and is unable to complete a cycle, but fills completely the tub with water over and over and over again in its inability to complete a cycle, wasting both water and energy, rendering it definitely not, in my mind, HE. And there is that mountain of laundry that is accumulating that no one but me seems to care about.

I have owned an LG refrigerator with a bottom freezer for the past eight years. Besides the beautiful design of my refrigerator, I don’t have many good things to say about LG as a company. As a matter of fact, as a free trade supporter, I would limit access of this company into the US market because it does not uphold US product and service standards. The internal organs my refrigerator, made out of plastic, began breaking in the first two years. Two years ago when my refrigerator stopped cooling just before a big holiday for each I had to cook for and store food, it took LG four days to send appropriate serviceman to take care of the problem. The first repairman did not even have the appropriate equipment to fix the refrigerator and passed the buck on to someone else. When I called LG again and insisted on an LG certified repairman they had sent one. At that point I was out of warranty my refrigerator needed a new compressor which was installed two years ago in 2016, and for which I paid full price out of my own pocket. Recently I’ve had a problem where my freezer is not working but the refrigerator is still cooling. When the question of replacing the two-year-old compressor with a new one came up, LG stated that it’s company‘s policy is that if a compressor has been replaced and the refrigerator is out of warranty, the standard manufacturer warranty for compressors which is typically for most appliances 5 to 10 years does not hold water any longer. When you call for service you have to threaten and move up the ladder to speak to a few supervisors before you can get an adequate service. I will never own any LG product again and I would gladly share this recommendation warmly with any person I know. Who needs you LG? Go back home and stay there!!!

We did our research before purchasing the rave reviewed on Consumer Report LG Tron washing machine. It was only 13 months until the first breakdown. I called in a repairman and also contacted LG regarding any warranty. What I could make out from the heavy dialect was that I was out of luck because I didnt buy the extended warranty package. Long story short, we had a repairman every year for the past six years costing $980. We had the same part replaced four times. Many, many, many calls into LG and the final offer was $157. The machine does not work and has been scraped. It has taken almost seven months for their settlement. I will never purchase or ever recommend an LG product ever again. Never is a long time!

We purchased a LG washer and dryer. The washer is terrible. It takes twice as long to wash your clothes, whites come out yellow, the clothes are not clean. They spent a lot of time putting a lot of bells and whistles on the machine, however it does not do what is intended to do, wash clothes. Our old washer - we washed all the bedding. We tried to wash the down topper from the bed, so much air, would not get wet enough to wash. What a waste, worst we have ever had.

The lettering on the front of the machine just fell off. Cleaning is hap-hazard. Meaning one load will clean well and the next will not. Very frustrating. Dishes with anything hardened on it will NOT get clean.

Updated on 08/13/2020: 2nd review: LG sent out a Technician as a courtesy to repair my 3 year old refrigerator!!?? Per the technician, the previous technician last year had improperly installed the refrigerators back panel when installing the $360.00 fan. This resulted into there was no airflow due to freezing that occurred over the months. This resulted in the back lower panel melting. Also there was a burning smell in the refrigerator. The technician ordered new parts and removed the frost. Refrigerator seems to be working for now. My ice maker is even working!!! LG however refuses to discuss with me compensation for the $150 worth of melted food. I didn’t even ask for compensation due to inconvenience!!!! This experience has been a nightmare! See previous review!Original Review: I purchased a LG side by side refrigerator 7/2017. On 7/2019, I noticed my ice maker wasnt working so when opened my freezer door, I discovered that my food was melting. The fan was not blowing cold air. I called the LG manufacturer. After waiting on hold for 20 minutes, a representative answered and I explained my issue to them. They then asked me a series of questions. I was then told they would send out a Technician to my home however I would have to pay upfront the service charge of $125.00. I paid this amount and a Technician came out 2 days later. To my surprise the Technician informed me the fan had went out and it was not covered under the warranty so there would be $350.00 charge to repair. I had him repair the fan and when he finished, I asked about the warranty on the fan and was told it was covered for 90 days. Then on July 2020, again my ice maker on the door stopped working. This time when I opened the refrigerator door to my shock, the back of the freezer was frosted and the bottom panel was melted from the heat of the coil. Again everything in my freezer was melted. I called the LG office once again. Waited this time 30 minutes to talk to a representative. Explained my issue and was transferred to a repair person, while explaining my issue to him, he told me it sounded like the compressor and we were disconnected from his end. I waited and when I didnt receive a call back after 30 minutes I called back and went over my issue with a new representative. This representative informed me they would schedule a technician to come to my house. Due to my last experience in 2019, I asked them wasnt the compressor covered under their warranty. I was told it is however I would still have to pay a Service Charge of $125.00 before they could schedule this repair. I then asked would there be a fee associated with the compressor. To my shock they told me I would have to pay the labor and if my issue was the compressor, they estimated this should cost around $300.00. I asked was the 125.00 deducted from this charge and they told me no, it is a separate charge. I then told them I was not investing any more money in this 3 year old refrigerator that was promised to have a 10 year lifespan. I would be better off purchasing a new refrigerator. I have recently researched the web and I discovered my issues and experiences with LG has happen to many others.

We like the functions and all the stuff that the LG refrigerator had. It fit my needs that I wanted and was looking for in a refrigerator. My favorite feature is the push button door and the refrigerator is high quality too. Its awesome. The customer service has also been great. Whenever I’ve called for an issue, it has been dealt with in a timely manner. I really appreciate that. It’s been a good experience overall.

Food was spoiling but thermostat reading were within normal limits. I had a refrigerator repair done and was promptly quoted the replacement price for a new compressor. This is such a common problem that the repair profession knows the price off the top of his head. Not only was the compressor dead but the thermostats were dead too. I have chased LG for weeks without resolve. I do not believe they have any intention of resolving this issue. I am now forced to repurchase a new refrigerator and the refrigerator is only seven years old! I will never buy an LG product again! I RATE LG AS A ZERO. They should be barred from businesses in the USA!

Does not clean clothes. Had to wash a blanket 3 times and it still came out dirty. For the money I spent on this washer I thought I was buying a good product LG. I DO NOT RECOMMEND ANYBODY BUYING A LG WASHER !! VERY DISAPPOINTED! Owner manual does not tell you what all the controls do or how to operate them.

I WAS in love with my new fridge. The 25 cu ft. capacity is just the right size for my family of 5. (We also have a deep chest freezer for handling all the meat, icecream tubs, etc). The dual ice makers really come in handy when the ice maker on the door cannot handle the load. (Its quite small, so in summer months, or with guest over, you run out of ice quickly). It has plenty of space and looks gorgeous. Flash forward 4 months 2 weeks later... compressor goes out. I call LG about this issue... and the frustration begins.The incompetent reps on phone tell me that the reason my fridge is not cooling is because I have the temp setting at 2 degrees instead of at 0 degrees for the freezer, and 37 degrees instead of 35 for the upper portion. Ok, a whole two degrees will make my fridge cool. Then they went on to perform this gimmicky smart diagnoses that the unit is equipped with. She did not want to sent a technician out because the smart dx told her that there was nothing wrong with the fridge. Meanwhile there is water all over my kitchen floor because all the ice was thawing and melting out of the unit. I called on a wed. On a Friday a certified LG tech came out. Told me the compressor is dead and that it would be Monday before he could repair it. So now I have been without a fridge for days, with 3 young children in the house.I have called LG and voiced the fact that this is unacceptable for a 2k fridge. The rep proceeded to tell me I would only have to pay for service call! How is it that when you are still under warranty you have to pay for the service call? The technician shook his head in dismay. He could not believe what he was seeing. I placed the call on speaker for him to listen to the ridiculousness by the rep. After my unit seemed defective, I went online and have read tons of reviews on LG fridges needing major repair within the year, and am afraid I was sold a lemon. I want a replacement or my money back. They have not contacted me. I have called and have been hung up on. I was also hung up on, right in front of the technician! You think you are buying a nice piece from a reputable trustworthy company, and the fact is all the contrary. I am so disappointed.

I have a Kenmore Elite French door fridge with bottom freezer made by LG Electronics USA sold by Sears purchased 5 years ago for $3000. The compressor broke in June 2019 and I had to toss all the food. Tried calling LG but they said it’s not their responsibility and to call Sears. I had the compressor fixed with Sears but now I have a problem again. Don’t buy an LG refrigerator with their bad customer support.

Lrg3095st. Have almost all our appliances, washer/dryer and TVs LG and they have been very high quality and very reliable. However this range has been a exception. Had several service call for melting knobs and temperature control and latch adjustment. Now it is a little over 5 years old, the front oven door is starting to rust through. LG says this is pretty much normal and they will not make good for their problem so I suggest that you stay away from their stainless steel ranges until they fix their manufacturing problems.

Sadly, a new dryer that had to be serviced 3 times within a year. Clothes continue to come out damp, an internal rattling noise which is loud, and a lint catcher that destroys clothes. I am quite sad. :(

Bought on sale from Lowes. Front loader with removable drain filter for cleaning every 30 or so days. Has worked well for cleaning and takes liquid or dry soap. Doesnt always deal well with tablets. Has all types of cycles and add water and timing feature along with Bluetooth though I have never found need to use that feature. Seems to be well built and comes with 10 year drive system guarantee. Also has a really good balance system for unbalanced loads such that it works the cloth forwards and backwards until load is balanced before final spin. Older models dont have that feature and eventually tear themselves apart spinning an unbalanced load. Works well and saves water and detergent and has all features. Have had for 2 years 5 adults using fourteen loads per week.

I purchased a fridge 12/19/16 from Home Depot with delivery for 1/5/16. Once fridge came in and they opened the box it had a dent which I had been told to not accept (Youd think they check them before leaving warehouse as it wasnt caused bringing it in). Called customer service and could not be compensated nor will they make arrangements to schedule a quicker delivery (as 1/17/16 was next available). It was also very frustrating as my husband had taken a day off to attend to this and not only did he wait for nothing I waited over 40 minutes to get an answer. Im not sure what kind of business LG runs but one thing I do know is that I will never purchase a product from them again. They must be out of their minds to think I will wait a month to receive a refrigerator to replace my broken one.

It had a leaking Tromm front loader. This ruined my 180 sq. ft. of ash hardwood flooring costing approximately $2000.00. After the floor was replaced and a pan placed under the machine, I have noticed that it fills up about once a week. This leak is coming from the dispenser tray! I noticed water and soap residue on the inside of the front panel that had also caused the door hinge to start rusting. After closer inspection of the dispenser during operation, I can see water hitting the angled section of the tray and running over the side. LG said a repair tech would have to fix this, but without a newly designed part, it will just do the same thing again. This is not caused by too much soap as some might suggest because it does this with or without adding soap! The only solution I see is to buy another brand after spending over $1000.00 a year for a poorly designed product.

I bought a LG refrigerator 5 years ago, which stop cooling due to leak in sealed system. Warranty 7 years. They refused to repair or replace and offered 40% of initial amount paid and it took them 4 weeks to resolve this. So be prepared to spend a few thousand dollars again within 5 years. Never an LG again! Technician who came to have a look at it suggested to buy KitchenAid or Whirlpool. The delivery man said he was not surprised to have to bring back the LG. It happens often?

We purchased this refrigerator in May 2015. Ice maker has always been marginal, but this last week after we got home from a few days away, we found the refrigerator and freezer not working. No error codes, so we tried a power reset. Still no cooling or freezing. We called the appliance repair from the store we purchased from and their technician came out and verified the compressor had failed. He said their shop would contact LG about getting a repair estimate. We had purchased a 5 year warranty, but were 15 months out of coverage. Started to investigate if this was a common problem and lo and behold, we find there was a class action suit against LG for defective linear compressors. Our model was in the affected date range, however the settlement only covered 5 years after purchase for parts and labor. We are now waiting for a repair estimate. LG compressors are not reliable. Do your own research. These fridges are advertised as saving money, but when you spend over $2000 for a piece of junk that only lasted 6 years, do the math. They are not cheaper to own. We went shopping for a replacement and told the sales lady our experience with LG refrigerators and she commented that several of her customers had conveyed the same story about failed LG compressors. It is probably going to make more sense to just purchase a new refrigerator, given the cost of repair labor. Rest assured, it will not be LG or any other LG product in the future. LG is not Life is Good. It is Lucky Goldstar. Our luck ran out.

Will never buy another LG product! We have a fridge that we bought a year ago, it has stopped cooling our food. All our frozen food was melted and the food in the fridge was on the way to being warm! We cleared the fridge out and the coils were fine (not frozen). We tried everything. Then realizing it wasnt something we could fix at this point we called LG. LG then proceeded to tell us that someone would contact us in 24-48 hrs about our fridge to schedule a repair... well no call. So we called again, they said someone would fix to in 15 or so days. 15 days without a fridge?! Was told they would call us back in a couple hours so they can look into it. AGAIN, no call back! Imagine that! We are beyond frustrated! Upon researching the company, they are known their fridges having issues!

LG dishwasher is 1 year old. This is the fifth time it has broken! Always something. LG products are cheap and a waste of money. I will never buy LG again.

After 1 year, 5 months of light use, microwave broke. Could be the Magnetron, which has a 10 year warranty, but the service call to see if it is the Magnetron costs almost as much as the microwave and if it isnt the Magnetron, well? All microwaves that I have purchased in my life have lasted until I moved or gave them away. LG Microwave? PITIFUL!!!

DO NOT BUY LG refrigerator!!! The compressor on ours failed literally after 11 months and after 2 months of waiting for repair, theyre still trying to re-fix it with absolute disregard for any sensible customer care. LG does not even have their own people for repairs, they contracted another company so it is the blame game and you will never get an answer of when or if the refrigerator will ever be repaired. You will never be able to replace it even if it is under warranty with less than a year in use. LG will make sure you will receive their run around, at least thats our experience. Bottom line, the process of dealing with LG has been a nightmare and customers are on their own. LG does not care since they have already collected their money! Do yourself a favor and do not make our $2,800 mistake. DO NOT BUY LG - GARBAGE QUALITY and NONSENSE CUSTOMER SERVICE!

My LF French door refrigerator/freezer, model LFXS29626 is 2 years old; it stopped cooling and I had to have the compressor, coils, and coolant replaced. Since LG only covers labor for one year, I have to pay over $300 out of pocket for the repairs/labor costs. It is my understanding from the repair company, that LG has had this recurring issue, and that they have repaired four units within the last two weeks.

Back in about June of 2017 my husband and I purchased a new stove, dishwasher, refrigerator and microwave. As of today, August 14th, 2020, we have had to purchase a new dishwasher, which we waited about 6 months for the so-called part to come in, which ultimately did not fix the problem. By that time we were so fed up with LG, we said forget and purchased a different brand. Next is our stove, ha! The stainless steel has scratches and the black flat top is terrible looking, oh and the self cleaner is a joke! On to the refrigerator. We have had a technician out 5 times to troubleshoot the ice maker. Today, realized the compressor is now bad and are waiting for a new one to come in. Lastly, the microwave lights stopped working almost immediately. We thought at first it was some kind of energy saver since they would go off and on periodically. Unfortunately, it was yet another defect in our LG bundle of crap. We will NEVER purchase LG products again.

We purchased a LG Red Washer and dryer front loading machines with two WDP4R Red pedestal. WM2650HRA washer and DLEX2650R dryer in 01/18/13 with just a few days of delivery we noticed the drum wobbled and didnt seem to balance well. So we called Home Depot where we had purchased them and they sent out a repairman who told us after getting rid of our 29 year old washer that we had a lot to learn about the new washer and dryers. What an understatement that turned out to be. He told my wife we would have to learn to sort clothing by texture as well as color, in order to get the tub to not wobble as much. I couldnt believe he said that and went on to say I have a lot to learn and stated we as consumer have been ripped off. He went on and said that due to environmental concerns and government mandates to manufactures this is what we have to deal with. Over time the washer started to make more and more noise and about two years from the date of purchase the noise has become deafening, so I called a repairman and he told me to take the phone in the laundry room so he could listen over the phone and told me, we had a bearing out, and the repair cost would be $950.00 to repair the washer. Keep in mind we have two people in our family so we have 4 to 5 loads of washing a week on average. For LG to take advantage of consumers with inferior washers is wrong and a class action lawsuit against LG should be started.

Washer that is 6 months old breaks down, dryer that is 13 months old broke down, and cant find repair person. LG doesnt care if they sold product and have no one to work on them. Your call goes to out of this country and cant understand people on phone. All LG products bad, also service is nightmare. Bought at Home Depot was my first mistake. Nightmare.

I like the overall size of it for the space I need and large freezer door on the bottom pullout as big as I need. I cook a lot so its what I needed to fulfill my stuff. Actually the only thing I do not like on my whole fridge is the fridge does not come equipped with a water dispenser on it because I drink a lot of water and it would come in handy. It was between this model and a Kenmore and this was just a little larger for my taste and fits all my needs for everything I use it for since I cook a lot.

Since the first week I had LG, it made my clothes smell. Despite calling LG, and having a service company come out, the smell wont go away. I have a sick person with cancer, and they cannot lay on the sheets, because it makes them nauseous. I have to take the wash to my sons house. This is totally unacceptable. I have allergies, and the smell is giving me headaches. LG needs to take this machine back, because there is something gravely wrong. The reason is it does not empty all the water out, and sits in the machine. The water gets smelly, and goes into the clothes. To sit on the floor and empty the water after each wash, is unacceptable. Bleaching and numerous cleaning doesnt help, as long as it holds at least a gallon of water all the time. Please recall the LG front load model WM042HW/01. According to LG, this is normal, and are trying to say it is the soap/detergent that is the problem. This is not so. It is a water problem that always remains in the machine getting musty.

Lg really needs to improve quality. I have experienced only junk coming from LG. Lg stove, broken after 3 years of use. Should not need a $300 gas valve And an ignitor $100, already! I am a service tech. Lg microwave exhaust fan does not reach 400 cfm (needed for gas stove) and goes slower when microwave is turned on. Junk! Air flow meter only reads up to 260 cfm with a transition to direct airflow through meter. Refrigerator, you have to open both doors to open crisper drawers.Very poor design! How about someone actually try to clean this fridge...what a joke! Takes almost a day to break down fridge to clean. Fire that designer, probably couldn’t design a way out of a paper bag. Lg ductless split ac. Again just junk! Poor design. I will be sharing my experiences with the garbage your company is putting out. Not a happy lg user, Richard. Lg gas stove, lg fridge, lg microwave exhaust and experienced lg ductless split. JUST DON’T BUY LG! Parts are waaay too expensive! Also not readily available! Too many issue in design to mention for fridge. Gas stove is very poorly designed. Very cheap. These products just feel CHEAP! And they are cheap, cheap, cheap products! If you want quality, buy a better brand! Lg = like garbage!

This washer has many problems. The timer gets stuck. It will say it has 30 minutes until finished, but 20 minutes later, it still says it has 30 minutes to go. It does not get clothes clean. Clothes get tangled in a ball, then the machine gets unbalanced. But, worst of all, I have had many things ruined - they come out with what looks like bleach spots and I dont use bleach. I dont know what causes that problem. I wish I had never bought this machine.

Stove purchased between 2012 and 2014, around $1600.00. All of the 5 knobs broke off the stove due to what looks like poor design and using cheap plastic to try to secure the knobs on the stove. I called the company. Said, Buy new knobs.

LG dishwasher stopped working after 6 weeks-refusing to replace. Purchased dishwasher 7/1/21, delivered 8/10/21. Started leaking at top of door end of October. LG authorized service center made 3 visits between beginning of November and beginning of December. The unit was pulled out and re installed with each visit. Door gasket changed, door lock latch replaced. Unit then developed leak from bottom of door and AE leak code that makes unit beep until power is hit off at the electrical panel. LG then sent out their regional “expert.” He determined a crack in the door panel liner. He also scratched up the control panel during his repairs. He stated that when he finally got a new door liner, that 3 others had been sent to him with damage. They also sent the wrong control panel replacement. The tech, named Jude, called LG with me standing next to him and told them unit continues to leak and is unrepairable. He did a live video with the LG techs showing them the leak and another crack he found in the door. After many emails, texts, phone calls, LG is refusing to refund/replace saying damage was due to incorrect installation of unit. This determination was made after 6 service visits in which the dishwasher was taken in and out each time by an LG authorized service person. It was never noted or mentioned to me the consumer that there was an install issue at any of these service appointments. Nor did their expert say that to LG when he spoke to them In front of me. If it was truly damage caused by installation why did LG pay for 6 service calls? Wouldn’t that have been noted after the first visit ? I now have a new piece of junk that worked for 6 weeks and had been non functional since 10/30, when I made the call for service. LG has offered me 20% off a new dishwasher. Why would I buy another LG product after this experience? The least they could do is provide me a replacement unit if they won’t give a refund.

These are the doors to our LG French door refrigerator. Before the refrigerator was 1 year old the black finish started peeling off the stainless steel exterior. According to LG this is purely a cosmetic issue and they refused to cover any of this with the warranty. I just wanted people to know black stainless steel appliances especially those from LG might be something you might not want to consider ever purchasing. We are very sorry we did. There are over 2,000 complaints already listed on the internet against LG refrigerators.

I purchased an LG French Door Refrigerator when we built or new home in October of 2014. My husband was very excited about the third door in the top half of the refrigerator and the ice in the door. I wanted the freezer on the bottom and the extra space in the top half. Although we both got what we wanted I have had nothing but problems with this refrigerator. After only 6 months we had to pull it apart in the freezer compartment and thaw the back of the freezer because the fan in the back was frozen. Since then I have had to pull everything out of the fridge and pull off the back to expose the coils to thaw them as well. After I do this again tonight I will have done it 3 times in less than an 8 month period of time. The last time was only 2 months again and last night sure enough the fridge threw an error code again.Holy Cow LG really this is the best you have to offer? My old GE side by side Fridge was less of a hassle and required less attention than this LG has and I had that fridge for 20 years. In fact the side by side that I bought second hand and only paid $150 for has been better fridge than this LG that I paid over $3000 dollars for. If I could I would deliver it to the President of the Companies door step and let him take it apart and thaw it yet again. Wow thanks for the crappy design. I will never, never, never buy another thing that says LG on it or that LG has had anything to do with. Thanks for letting me rant. I hate this Fridge!!!

LG has exceeded my expectations and I would buy from them again. They have a great customer service department. I like that there is a built in ice machine and I like the color and that it matches the rest of my kitchen. I like that it is a smart refrigerator. But it is a little bit too large and I dont like the double doors or the fact that the freezer is on the bottom. I dont like that it is a smart fridge because IM worried about privacy of my data.

I was cleaning my refrigerator. The glass that covers the crisper drawers shattered. It was terrifying. When I called LG, they refused to replace the glass because I had purchased the refrigerator 13 months prior. It was out of warranty. I find this unacceptable. Fortunately, I was not injured by the glass, but I will never buy an LG product again and I will discourage everyone I know from purchasing a LG product also.

For the past hour I have been reading about unsatisfied customers with the same problems with the linear compressor. Since 2011, we also have lost numerous total food items, ice maker freezing up and plugging the chute, water dripping from the dispensers and the control panel peeling as well as the load and vibrating compressor noise. I eventually removed the little tray in the dispenser so I could monitor excess water leakage to immediately clean up. Also with the control panel peeling with possible water seepage, now some of the functions on the control panel no longer work.Two other family member also purchased this same model at the same time not knowing all these eventful problems. We all have experience the same problems. Removing all the food contents and unplugging the refrigerator 2-3 times a year seems ridiculous and also trying to remove the frozen water buildup that plugs up the ice dispenser is a pain.I see the same over and over form response from LG which tells customers to contact them, but I have not read if any of these hundreds (maybe thousands) have had any resolution. I know there was a Class Action Suit and Settlement Clark v. LG Electronics USA, Inc. Case No:3:13-cv-0485-JMJMA for models sold before January 2014. Why hasnt LG been made responsible to rectify this compressor problem. I too will never buy nor recommend an LG Refrigerator to anyone.

I have owned my LG washer and dryer for about a year. Both have extraordinary capacity. Washed a full size down duvet without issue The washer adjusts water to load size and uses the least amount of water needed. I do not understand how it cleans perfectly using so little water. The dryer uses a cool setting for normal. Heavier fabrics come out damp and need an extra dry cycle to finish. Towels dry completely on the heavy duty cycle. Wrinkling is not a problem.

In May of 2009, I renovated my kitchen and bought two new appliances - an over the range microwave and a dishwasher, both LG products.Last week, on February 8, 2012, the microwave stopped heating. I called the company and after describing what happened was told that the magnetron went out. Since this is my second home, this microwave hasnt been used more than 100 times from the date of installation and I felt they should take responsibility for the repairs. I was told that the magnetron is covered but the labor is not. Then they told me to call a certain company to have it fixed. The service company said that they will order the part and when the part arrives, they will call me to have it installed. They refused to give me an estimate for the cost of labor. Eventually, after several calls, I was told it is around $220! At this point, I sent two emails to the LG company and as of today, February 15, 2012 got no reply.My other appliance, the LDF9810ST dishwasher, simply does not wash. I wash everything before putting it in and, again I wash and dry some dishes after the 3-hour cycle is done. Also, the plastic baskets are falling down or do not slide back. It is the worst dishwasher I have ever came across. When I told them about this problem I was told, Oops! You bought a floor model, and because of it ,we cant help you at all!At this point, I am angry, and I feel used and abused by a company that makes such bad products and cares so little for the customers.What a self-centered motto on their website, Life is Good! Whos life?I will never buy another LG product again and I will advise all my family, relatives and friends to not buy LG products either.

I love my new washing machine. I havent had it long. It is a super large capacity. Only problem I have, I am on the shorter side, so I have to stand on tip toe to get everything out of the bottom of the machine. It will hold 2 loads of clothes, easily. And, a large comforter.

I want to follow-up with how LG went above-and-beyond to help in my range repair. As I mentioned previously, my range went out just shy of having it four years. The thermostat stopped working causing the range to shut down. LG was gracious enough to cover the cost of the repair! I updated my star rating for LG from one to five stars because they were there and made good on a bad occurrence. Ill be buying more LG appliances in the future knowing how they stand behind their product. Thank you LG.

I purchased 2 sets of LG appliances. Both of the dryers have sensor drying that has never worked properly. I have called people out who tell me it is the vents that need cleared. After having that done, it still takes hours, literally to dry things. Sometimes I just give up and hang things in my bathtub to dry. I do not recommend this brand. Model DLG3744W. Purchased from Home Depot.

There is water leakage from the last compartment of the bottom freezer and later forms ice. Due to this, proper closing of the freezer compartment is not possible.

LG Waveforce True Balance Washer large capacity - You CAN fit huge amounts of clothes in the washer. This is the only good thing. The BAD - no matter whether you wash one thing or a giant load, it will wash and wash and wash because the load becomes uneven and it is trying to even out the load. Eventually, almost every load, you will have to stand over the load to keep re-positioning the load manually until it finishes washing. If you have time to spend at least 20 minutes watching and monitoring almost every load so you can make it even, then this washer is for you.

I am very disappointed with LG product. I have had a broken refrigerator since December 25, 2018. The first time a technician from LG had come to fix it was December 30th. The technician has been coming back every week since then and it is still not fixed. Its only been 17 months since Ive purchased this refrigerator and it has not been working properly for more than two months. I bought it on July 4, 2017. The first repair was on 10/30/17, the second on 03/23/18, and the third on 05/15/18. Now I dont have working refrigerator again. I need someone to take action or I am going to take legal measures. This seems like an issue not just I but many other customers have had and the issue is still not being resolved. Not only is this a time consuming process but also a financial loss. Since not having a fridge for over a month, we havent been able to buy store food and only take out. This not only takes even more money out of my pocket but requires me to take time off work because of all the appointments. Not only is the fridge not working but the last time a technician came on January 25, 2019 he scratched the fridge and left a black burn mark. I am so frustrated and disappointed with not only a product but the services. I would really just like my money back so that I can buy a new, scratch free, and working fridge. I have attached the pictures of the damage.

NEVER buy any LG appliances! After going back and forth with them for 4 months about our fridge, theyve yet to send anyone out to fix it or replace it. The closest technician lived in Bolton, MS. He drove down one day and was here 5 mins and only checked the temperature of the fridge and left. He supposedly had to order a control board that hasnt come in after 2 months. Then I was told to email a copy of the receipt from when it was purchased so that the rep could send it to someone in higher authority to decide whether or not theyd refund us. That was 2 weeks ago that it was sent to the rep and still no answer back. HORRIBLE CUSTOMER SERVICE and no one to service their HORRIBLE products! Doug finally said screw it and went and bought a Samsung today.

First time buyer - Purchased brand new suite of Lg appliances. Front burner dials on stovetop are a huge fire hazard. Our dog apparently was trying to get to something that was on the stovetop and was able to turn a burner on. Our whole house was filled with thick smoke and soot and almost went up in flames. Luckily we arrived home when we did - to save the dog and before it took the whole house up. Brand new stove top cracked and ruined and a whole house of ash to scrub - including all my brand new white cabinets from my kitchen remodel. Then, as I was leaning over the stove to wipe off the under cabinets my hip turned a burner on. These burners dials are a major fire hazard.

We purchased our French Door Refrigerator in Nov. of 2011 from Home Depot for over $2500. We had not problem with the unit until May of 2014 when the it stopped working. Calls to LG resulted in a service call but we did have to wait for several days for service which of course means you have to find a place for all your food so you dont lose it. Ok - repair guy came out and replaced the fan assembly behind the freezer stating that it needed a stronger fan to keep it from freezing up. OK - unit was noisier than before but it did work. Until May of this year when the same thing happened again! Same repair guy - same fix. After he left it did start making a louder noise so we called him back. When he came back he said that is just the normal noise the new fan makes and rather rudely left! This week the unit quit working again!About six weeks later the last call - we unplugged it and plugged it back in but still had to move all the food again since it was thawing out. Had to wait 24 hours for the repair guy to come once again and apparently unplugging it caused it to reboot because it did start cooling again. ** the repair guy walked in, pointed his infrared thermometer and said Well - it is working, there is nothing wrong with it and refused to do anything else - accused of yelling at him - which we werent and stomped out of our house! Subsequent calls to customer service were not very helpful. They all give you the same responses like they are reading it off of cue cards - all denying culpability and trying to put it on us instead of admitting that their product is faulty! And this model has had a class action lawsuit against so we know there is a problem!My advice - do not buy an LG product. They are not the quality you pay for and if you have a problem, you will not get any help from them at all. Their consumer service department treats you without respect and without true concern for taking care of the problem.

We bought a LG French door/with window 8 months ago and refrigerator fan stopped working. We have called and called LG repair line and was told a technician would be out soon, it’s been over 3 weeks now and still NO technician. We are a family of 7. That’s 5 kids under the age of 13.. I am so SORRY I wasted my money on LG.

The factory replaced the motherboard (main circuit board) only because of a national recall, which I never was made aware of. The tech said the repair wouldnt solve the control problems and I would have to make an appointment for that repair and pay for the parts and service call. I bought factory replacement circuit boards and replaced them and now the oven wont turn off unless you go outside the house and flip the electric circuit breaker.

Our less than a year old LG Refrigerator LG LFX25974ST we bought from Best Buy (along with an LG double oven and LG dishwasher...) was a beauty when we looked at it in the store. It fit well with our theme, loved the stainless steel, specs, etc. Less than a year now, we opened the freezer to find all of our frozen food warm/melted and fridge warm. Some food spoiled, some we saved by running to the local gas station for ice.Called LG Appliance support, they said there was nothing they could do but send a technician. This happened on a Friday morning that we discovered the problem. Earliest a technician could come out is on Monday. Ugh, but okay, (by the way, ice isnt cheap) well live until Monday out of coolers, though completely not ideal and we had to go out of town Saturday, so we hoped to God the food would stay cool over the weekend if we packed it good enough. It survived, mostly. A lot of things we just threw out because we couldnt tell how long it had been warm for and didnt want to get sick.So Monday arrives, and the local company they sent out does not have the capability to fix/replace the Linear Compressor that is shot. (Our 1 yr warranty expires in 30 days, but luckily the compressor has a 10 yr warranty, some relief.) Our fear now is what if something else goes wrong on the fridge or the other two appliances we spent over $4k on at Best Buy! Thats a lot of money! We would have been better off buying a $500 refrigerator with a classic design and compressor that would last 20 years without issues. They sure saw us coming.So now, LG Appliances calls me back to say what the local tech already said-- they couldnt fix it so they need to find someone else that may or may not be able to do the work. The earliest is Thursday -- that will be 7 days without a refrigerator I paid an awful lot of money for and food wasted. They of course dont pay for any lost food, youre on your own there, but thats easily another $150-$200 worth.Though I bought the set from Best Buy - I dont blame them because its not their warranty, its LG Appliances -- who never offered an apology - not once - on any of the calls to them. I was cordial with them, thinking they would show a little more empathy for their customer -- they were not sincere or showed any signs they cared about their customer. I am so disappointed in this purchase it isnt even funny and I will never buy ANYthing LG again -- not appliances, not electronics, NADA! They should be ashamed of themselves for selling expensive JUNK.

We recently purchased an LG gas range. We paid more and got the higher-end model. Like other people have reviewed is very dangerous. You bump into the knobs and the gas leaks out you dont know it happens unless you smell it or you hear the clicking. LG needs to do something about this Dangerous gas oven.I turn the oven on with my pocketbook. I reach up into the microwave. The oven turns on. Its crazy. If you have little children around its very dangerous and you have to remove the knobs. That looks great. Not when you have spent close to $1,500 on the oven. Yesterday I baked cookies with the grandchildren and the cookies in the front were not as cooked as the ones in the back. Thats another problem. I added a photo with three of the knobs off, doesnt that look like **.

14-month-old drain hose ruptured, service call repair at my costs. A year later drain pump burned out and ruined many clothes as they mildewed and that smell does not come out. Now another year later, washer just continues to fill with water, tried to turn power off with power button but power would just keep turning itself back on, even with power secured water kept coming. Had to shut off water supply, costing more than this washer is worth. Could have bought cheap washer for the cost of repairs and been ahead. Washer not worth the money or cost of repairs with continual breakdowns. You are welcome to contact me. Thank you.

The ice maker/water dispenser has never worked properly. It was replaced during the warranty stage. Now theres a crack in it where the water fills up before going into the trays inside. Water is constantly leaking out the dispenser. The ice maker freezes up and to get it out to unclog it, you have to yank really hard since its frozen in place by the water that leaks out. The door is being ruined due to the constant water leak. Also, the plastic veggie/meat drawers are both cracked. Really thin edges on them. Just yesterday, the plastic cover on the edge of the shelf came off and wont stay on anymore.

We purchased our LG WT7200C washing machine in June of this year, 2018 and it has been a HUGE disappointment. Without an agitator the clothes do NOT come clean. Just tried washing a King Size mattress cover two times in a row and the top half of it never got touched by any of the soapy water. When washing soiled clothing from yard work they do NOT come clean no matter what cycle is selected. This washer is a MAJOR disappointment.

My brother bought my mother a state-of-the-art LG washer. It is supposed to wash and dry all in one. At first, it worked good. However the drying failed and LG sent out a repair man. They told my mother that it was her fault that the machine was not working (pilot error) wrong! I tested it myself. I spent hours one night doing every combination the book asked and followed the repairmans advice as asked. It did not dry properly. I cleaned the traps and drain the water from the drain hole. My mother has had clothes all over the bathroom to dry her things. She has had LG get repair for the same problem over and over. This time it burst some sort of air line and made a screaming vent of air. I happen to have been visiting her when it happened. The repair man could find nothing wrong other than it not drying. Mom talks my ear off over the matter and all she wants is to wash and dry. She is running back and forth to the laundromat. She is 72 and should not have to have this type of problem. I know she will not run it now. The machine had scared her on the air whatever. The machine is still under warranty but all they do is try to rip her off. One service sent by LG wanted $65 to even touch something not covered. She asked if he could fix the garbage disposal and he did, and charged her $95. I was smoking hot when I heard. One he was there to fix the LG, but took her for 95 dollars for a clogged disposal. I am 300 miles away and all that keeps happening is I talk to the damn repairman via phone. Anybody have any idea on what I can do? The machine was over $1200 and it only washes a few things at a time. My brother was trying to make things easier for her getting the machine as a gift, but it has made her life hell. She would have been better with her old upright washer. And of course the machine worked the two days he visited. He was impressed with the bells, whistles and lights. How can a company like LG get away with this?

We purchased our LG electric range in 2016 for remodel. It worked great for approximately 3 years & then the heating would not work properly, I have to set the heating at 425 to reach 350 temperature. Of course at this point it is out of warranty. I’ve had a LG service repair man out to fix & he could not figure out what it could be. I paid for his service & it actually worked properly for about 2 weeks then back to low heat. I’ve never had any problems with ovens. We bought all new LG appliances in the black stainless & no problems with them but the electric range is a fail. Will never buy anything LG ever again.

I bought LG two doors refrigerator (LTC22350WH) 2 years ago, but all shelves inside are broken now. The quality is very low. I WILL NEVER BUY LG.

This is my second purchase of new top loader, my previous one started developing multiple cracks on the glass lid, purchased a new lid only then this lid started to crack also. I broke down and got a new top loader different company and now this lid is cracked. Purchased a warranty and was told that this cosmetic and not covered. Ive done a little research online and understand that this is a design flaw and obviously with many models out there. Ive tried to contact LG but sending an email doesnt get submitted, I will try calling but am not expecting any positive results. My question is how can I avoid cracked lids?

I purchased my LG refrigerator in 2016. A piece of junk. It has been fixed a few times and currently been broken since Thanksgiving and cant be fixed. It quit cooling and freezing. The repairman has consulted LG to try to get answers but it still isnt working. The money you pay and it doesnt last 2 years. I will never buy LG products again.

I purchased a WM3500CW LG washer and matching dryer from Home Depot. They were delivered and installed on 5/16/19. When doing the first load of laundry, the washer leaked from the bottom onto my new tile floor. I contacted Home Depot and after a bit of haggling was able to get them to provide a replacement which will be delivered on 5/23. Based on this experience, I have significant concerns about the quality and durability of my new laundry equipment to the extent that I requested LG provide a warranty extension. This request was refused by LG. I will never buy an LG product again and will be sure to spread the word to friends and family that this is a brand to be avoided.