I caution all consumers about buying LG products. Life is NOT Good when you buy their products. I purchased an electric LG range, model #LDE3017SW February 2013 from Home Depot for $1,649.00. Little did I know at the time that this would be the worst purchase of my life. I say this without a smidgen of exaggeration.I do not bake a lot so my oven stayed fairly clean. With Thanksgiving approaching, I thought I would use the self-clean feature for the first time. About two hours into the cycle, the oven stopped working completely. The digital display was completely dark and the oven doors locked and would not open even though the oven is completely cool and inoperable.I called LG and their phone representative told me that I was not alone, that this has been a problem with this particular oven and that the thermostat needed replacement. First, my warranty had expired and needed to be extended. I was asked to scan my receipt with the serial and model numbers. I did this the next day.Hearing nothing back from LG regarding the status of the warranty extension, I called them back. Initially the LG phone representative told me that they had not received my scanned receipts but then, after putting me on hold, he found them. He said that his supervisor had not made a decision about whether or not my warranty would be extended. I ask him how I would be contacted when such a decision was made and he told me that I needed to keep calling LG back.After one week of calling LG back I was informed that my warranty would indeed be extended. I was told that I should call the repair company that LG contracts within my area, Heavenly Cool, to have the replacement part installed. I asked the LG phone representative if the repair person would have the correct part and be able to fix the oven when they came to my house. He assured me that they would, that this repair with this particular oven occurred frequently and that it was just a routine repair.I called Heavenly Cool the next day and spent about an hour on the phone trying to set up a repair appointment. I gave them my model and serial number and was told that the repair person would have the part in-hand and be able to fix my oven. I took time off work so I could be home for the repair. While waiting at home for the repair, the repair person called me and asked for my model and serial number. He said no one had given it to him ahead of time and he would have to check and see if he had the proper part with him and call me back. I was stunned. I waited for his call. He called back and said that he could NOT come to my house that day because he did not have the part to fix my oven.I went from patient to stunned to righteously angry. I called Heavenly Cool and they did not know what the glitch was with communication but they would be glad to reschedule when the part came in! How much time can I take off work???? I felt that I was lied to. I called LG and explained my situation and they said that they would have to call Heavenly Cool to verify. I was put on hold. The LG phone representative resumed the call with me and said that, indeed, I had communicated the current situation accurately and that I just had to wait until the part came in for the repair. I said that taking more time off work was not an option at this point and he said that if this repair person had 2 or 3 other repair jobs in my area that they would come at a time convenient to me. Wow! So if the sun, moon, and stars all aligned properly I could have the repair done sometime after work?I asked to speak with a LG supervisor and was given Eric. I re-explained the whole situation and he apologized for my inconvenience. I asked Eric how he could help me and he said that I would just have to wait for the part to come in and for the attempted repair to occur. If the part did not fix the oven, then I might have to wait even longer for repair. At this point, 12 days had gone by since my oven became inoperable. Taking off work and eating out is becoming very expensive! I will be having 30 people at my house for Thanksgiving! I had done nothing wrong but use the self-cleaning oven feature that LG uses as a selling point for this product and now I was without a working oven. I asked Eric if LG would replace my oven under these circumstances and he, of course, said no and there was nothing else he could do from his end. All Eric could do was apologize for my inconvenience. Since Eric did not have the power to make this right, I asked to speak to Erics supervisor. Eric told me that there was no one with higher authority at LG than him. Wow! Eric apologized again for my inconvenience.I found this website and I see that I am not alone in my frustration but I am very alarmed that LG ranges sometimes catch on fire! I did notice that the bottom of my double oven seemed to get too hot and did not evenly cook food. Because there is a safety issue with LG products, I do not even want to use their products. I will never purchase anything from LG again! I will tell everyone I know not to purchase their products. If LG wants to stay in business, they should make things right for their customers! It is now almost two weeks since my oven broke and LG has done nothing effectively to correct the problem. I have, unfortunately, learned a very expensive lesson. The only good that can come of this is to warn other potential, unsuspecting victim consumers about the potential perils of purchasing LG products.

We bought our French door refrigerator Sept of 2018. Since then we have had one tech come to our home because it stopped cooling and freezing and he said that it was dirty underneath and it was only 6 months old! By the time he came out which was 3 weeks later it started running again. He unplugged it and and cleaned it and did some things to it. Since that time we have been cleaning it and changing filters every 3 months and it still has gone out 2 more times. Now I have a call into them AGAIN and they are coming out on Aug 18th and LG gave me a ref number so he doesnt charge me because NOW it is out of warranty as they say. They said to call that number and all charges will be covered. I spent over $3000.00 for this refrigerator and it is a piece of garbage! Not to mention all the food that we have lost each time it stops freezing and cooling! Please help us! This just horrible! Diane **

I purchased LG LSXS26366S side door refrigerator in May 2016 and needed a repair service, LG customer service gave us a number to a company called Chipset21. So the technician comes and checks it out and gives us a result saying the compressor is out but we still have warranty on it so all we had to pay altogether was $400. After the estimate he has taken out $125 on that day, he leaves after saying Ill come back in 2 days, which was a Friday. He did not show up on Friday, so I contacted him after that weekend. He said he couldnt show up if I didnt fill out and file back the Receipt format done in Google Drive, but We wanted to be sure about the total cost before send form because this form has another $245 for parts. So I asked him multiple amount of times,is $400 All I had to pay? He says Yes with nothing else. And then I sent him the form back. He answers it will concluded in the $400 total. So without a doubt I fill out the form with the card number and etc information. He answers back, If you could send us the POP (Proof of Purchase), we could get a bit more discount on it. I emailed him the POP that I have received, He says The software upgrade wont be accounted in the total price so the Software Upgrade was completely out of the total. On the next day he takes out $245 as it said on the Receipt form. The total amount he took out was $370, we thought $30 was discounted and was relieved. Within couple of days he came and fixed our refrigerator, we were sure it was all over with. 5 days later to having he takes out another $400 which we could not understand at all. So I call him about the $400 charge, he changes his words saying that we are paying for everything and the actual total payment was $760. He has never said to me about the total ever being $760. We couldnt believe that this kind of Company who changes words every time talking on the phone is the Cooperative Repair Service Company that LG works with. We were very disappointed with LG that we completely trusted. We will not recommend LG to any other family members or to close friends when they need household electronics. We have used refrigerator way older than this and never had to worry about compressor going wrong. And LG customer service was the worst Ive ever been through.

We thought we were buying the greatest washer ever when we purchased the LG Top Load washer WT4870CW. It boasted inverter driven technology and was not supposed to go out of balance and could handle larger loads. From the very beginning, it took at least 2 - 3 hours to complete one load of laundry. The machine would go out of balance almost every time it tried to extract. We were cautious about washing like-weight items in an attempt to complete a load with less than five trips downstairs. Now, the washer wont even drain. We ordered a new drain pump and replaced it, but we still get the OE error every time it tries to drain and extract. The drain hose has been checked for kinks and there are none and there is nothing blocking the drain pump or hose.This is extremely frustrating! We spent far more money for this washer than others would have cost. Unless there is a recall or LG shares a suggested fix with everyone, I guess its time to throw the $800 machine away and buy something new. It most certainly wont be LG. I will never own another LG product again! I hope others learn from my mistake.

I purchased my LG Washer and Dryer this past winter. Love it, cant say enough. Easy to use. Handles big loads like towels and sheets beautifully. Another feature I really find helpful is the whites setting. Works wonders on stains. I dont know why I waited so long to buy a new set of appliances when this is such a gem.

Microwave LMV168SW, SB or ST this morning gone. Hardly used. We bought Smart TV, range top line, dryer, Refrigerator top line, (super bad), washer bleach didnt work with white but damage light colors, 3 X new washer. Now the Micro. Not help. BESTBUY.

Cools food well, ice maker made a lot of ice quickly, matches my kitchen, easy open door. Easy temperature settings. Plenty of storage space on the door. Easy to open drawers. Need a big freezer though. I have a large family and was never able to store enough meat. Still, it was a good price and fit in my kitchen well. Love the drawers and the door shelves.

About 2 years after our LG gas dryer purchase we began hearing that thumping sound which we now know to be a cracked weld on the dryer drum. It was frustrating to have to replace such a major component, but we reasoned that sometimes parts fail. Our bigger problem however was that during the period that the drum operated with the crack, it was rubbing metal on metal in one little spot (according to our service technician) and created a super fine black metallic power that continued contaminate anything we tried to dry that was white, long after the replacement drum was installed. The replacement drum has since gone out of round. We do not abuse this dryer in any way. It runs about 6 medium loads of wash per week. We wrote a letter to LG requesting some sort of assistance to remedy our problems and received the usual form letter rejection. The worst part is that even though the dryer stills runs, it continues to thump because of the out of round drum and we basically have to dry any whites that we want to preserve at the local laundry mat. What a spectacular mistake this is for LG. They have made us disciples preaching Never an LG product again to everyone we know.

My LG washer turned itself on when I was not at home. It filled up with water and because it was not in a cycle the door wasnt locked so the pressure from the water pushed the door open and the water continued to pour out. I came home to my house being flooded, water went through my vents and into my crawlspace. When the repairman came he witnessed the washer doing it all over again! I called LG, they told me to get 2 estimates, send them pictures, fill out documents and send them my old parts and I did. I thought they were going to help. I am now going into my 6th week of them leading me on to believe they are going to help me. They keep saying they have to do testing then they said they had to send the main control panel to Korea for further testing. I have over 30,000 in damages, my daughter is allergic to mold and not one person at LG gives a hoot! I am setting my LG washer & dryer at the end of my driveway (its 3 years old) I will never ever purchase anything with those initials on it again! Their customer service is as bad as their product! Oh it also leaks water from underneath during wash cycle too. The lady asked me at one point what cycle was your washer in when it leaked. I said AGAIN my washer was not in a CYCLE and it did not LEAK. It turned itself on, filled with water and sent out about 70 gallons of water. If you want to know what cycle my washer was in.... ask the washer! I had it on OFF!

In 2008 I purchased a four piece kitchen appliance set from LG. Within a year the knobs on the stove started to cracked. I was not aware that there was a recall in 2010 to replace these knobs. Since purchasing this set I have had to replace the dishwasher and the refrigerator as both of them stopped working or begin leaking to the point of repair costing more than replacement. I contacted LG about the knobs recently and they informed me that if I was the original purchaser they would replace the knobs one time for free. After one month of waiting I did not receive the knobs and gave them a call. They then informed me that my request was denied which is why I did not receive the knobs. According to their records my stove was unaffected by this issue. I offered to supply them with pictures of the knobs proving in fact my stove was affected. Not only did they not care that I would never buy LG products again but they did not even have the decency to call me and inform me that they were not going to fulfill the commitment of providing me with the knobs. For any consumer out there interested in buying an LG, I would think twice.

After less than a year began having OE error codes appear and dishwasher stopping in mid-cycle. Did diagnostic over phone with LG and said it was probably pump. Read reviews and saw some who said they replaced pump, control board and no better. I used shop vac to suck out water, then took long time balancing dishwasher, then re-routed drain pipe up high, instead of cabinet floor. Has worked since with only filter cleaning every few loads. Still a horrible machine, but working for now. Hope this helps. Good luck. Next purchase I will read ALL reviews before buying.

The brand new LG French Door fridge did not work right as soon as it was delivered. The next day, a service tech came and said, you have a bad circuit board and it will take 3 weeks to fix it. I am fighting Sears for a solution. Dont buy LG!

I purchased an LG top loading washing machine in 2014. It is by far the worst washer I have ever dealt with. It can honestly take all day to wash a load of clothes unless I stand there to make sure that it does not stop to run more water in to rebalance the load and trust me I do everything I can to make sure that it is balanced. I would love to be able to throw it out the door.

I purchased LG Waveforce Top Loading Washer WT5001cw and Gas Dryer Set on 7/9/11 from Best Buy. I had a little issue of leaking that out of nowhere was resolved. On 10/31/2102, I went to the washer to get my whites out. I couldnt open the washer because it was locked. I pressed the power button & it would not turn on. I pulled out the manual to troubleshoot the issue. There was nothing in the manual to address this issue. I then called LG. I talked to a rep out of a call center in the country of Panama. The person told me to unplug unit for 30 seconds to reset. I did this. That did not work. The person then told me to check the circuit breaker to see if the outlet tripped. I checked the circuit breaker & everything checked out normal. That did not fix issue. They told me to plug it into a different outlet. I did this. That did not fix issue. I told rep that I smelled a burning smell coming from unit. The rep told me to unplug unit. I immediately unplugged unit. Rep stated that since the unit was a bit over warranty, I would have to send my original receipt to them to be approved for an extended warranty. I faxed LG the documents they requested. As we waited days to see if this warranty was going to be approved, on Sunday, 11/4/12, my husband went down to basement to see if washer would turn on. He plugged it back in & smelt a burning smell & saw smoke coming from the back of unit. He took off a small white cover in the back to see what was happening. We found out that the main power source in the washer had caught on fire and this wasnt the first time since 10/31/12. We immediately called LG to report this & they seemed uninterested in helping us. This call center was in Asia. We also took many pictures. This rep told us we needed to contact LG on Monday to find out what to do next. On Monday, we called & talked to a rep in the USA by the name of Adrianne **, a supposed supervisor for LG. She wasnt helpful whatsoever and she was extremely rude. She made us re-fax and email another copy of original sales receipt to call us a few hours later to tell us that we were not approved for the extended warranty. She said her superiors told her that because we took off the back panel, we voided the warranty or any option for an extended. We were like Are you ** kidding us? This was an emergency situation of an LG appliance on fire in our home and it caught on fire previously days before this. Then this stupid rep told us to go to Best Buy to see if they could do anything for us, which we did that same night, which was tonight. The Best Buy manager pretty much laughed (not at us) as they were shocked LG told us to go back to them. Now, we are in a situation of being without a washer. We are trying to figure out what to do next. This appliance cannot be repaired. Even if it could, we dont want a fire hazard in our home or have to worry about it re-catching on fire in future.

The wash always smells mildewy. The white clothes do not get clean. The door hinge looks like it oxidized (its below bleach so I think that its dripping on the hinge somehow). The hinge locked up and now the door doesnt swing open properly and the door no longer seals so theres a leak on the floor all the time.

We have had numerous dishwashers over the years but this LG Dishwasher Model LDF7551ST is the WORST dishwasher we have ever had. Both trays collapse when dishes are loaded, the drain line is insufficient so it periodically doesnt drain. This Thanksgiving dinner at 10:30 p.m. we had to empty the entire thing and wash dishes by hand because the dishwasher wouldnt drain. ABSOLUTELY DO NOT CONSIDER THIS DISHWASHER - warranty is dreadful - ours said we had a lemon warranty but despite calling a service man NUMEROUS times our lemon is still being squeezed! Dont know if the warranty issue is with Sears or LG.

LG stepped up and covered the repair even though the refrigerator was less than a year out of warranty. Extremely pleased with the response from LG. The repair was prompt and very professional, all completed at no cost. Upgraded from 1 star to 4 stars. Loosing one star due to having to publicly post before the company acted. We love our LG refrigerator and extremely happy that it is now working great again! Thank You LG!

We recently purchased an LG washing machine, model WT1001CW. Overall, we are pleased with its design and function. It is very quiet (despite what some say about excessive noise), and for the most part it cleans okay. However, today, my wife put in some heavily soiled clothes, after an afternoon of working in her garden. These clothes were definitely dirty, but no different from clothes that we had washed dozens of times before in our previously-owned Kenmore agitator washer. Surprise! The claims we had read about that said the new impeller-type washer just didnt clean all that well are TRUE! As I write this, my wife is running the same clothes through a wash cycle for the THIRD TIME. This may not necessarily be an LG problem, but a problem with the basic concept of impeller washers. I will NEVER buy one again (unless that is all that I can buy). Sometimes new is not better.

We have been having a cooling issues with our LG French Door Refrigerator. We called the 800 243 0000 number a few times. The first time, the associate asked us to reset the unit and wait for 24 hrs. After the unit failed to reset, we called the number since the unit is under warranty. We were told LG does not have service technicians in our area and we will have to go through an authorized service center. The first service center refused to work with us saying they need the original sales receipt even after LG promised to cover the parts. The authorized service center then called me to give an estimate of $1500 without even looking at the unit. After we called LG service to help us find a technician or another service center, the LG executive response team member set me up with another authorized service center, who set up an appointment after LG provided an authorization. We waited for a week for the appointment, only to have the service call and inform us that they made a mistake and will not service LG units. This is after the LG associate was on a conference call with us and the service center a week ago. So after two week of waiting we have no resolution in sight and LG customer service keeps giving us the runaround. PLEASE DO NOT PURCHASE LG PRODUCTS.

I liked the stainless steel and the LG brand. It did not disappoint. Which one is the best appliances Ive ever owned in my entire lifetime. The refrigerator is side by side chrome MID level fridge, better than most at 2 so I stay separated nicely. It has you can adjust temperature for different parts of the refrigerator, you can actually maintain different cooling. It was great. Wouldnt change anything. I really like the way it looks but Im not sure I like the fingerprints all over all the time. It seems like no matter what you do, you always have them.

Its a terrible design flaw. Rust is on the hinges where no chlorine or detergent goes. I have pictures... Paint will not help. The entire under part of the area above the bin but connected to the place where you put detergent or bleach is completely rusted out and the metal is so bad. I can stick my finger through it. They sent me an email... that the rust in your washing machine bleach dispenser is a result of the detergent or other additives being spilled that have not been wiped clean. Chlorine bleach is corrosive and will erode the finish if not cleaned immediately. If any spills should happen make sure to wipe it up immediately and the area cleaned with warm water and a soft cloth. Touch-up paint maybe use to cover the area, if not service may be necessary.How could LG design a washing machine that uses bleach and detergent knowing full well that it might get on areas besides the stainless bin and get under this area and all around the entire top of the machine and rust out. That is what happened.

I have a 3-year old LG gas stove. Today, out of the blue, the burners start clicking and all 5 have the sparks going on. When I turned all of them on, they ignited without a problem, but the burners kept clicking. So, I checked the caps and when I touched the back one, I received a really good shock. I then unplugged it. I didnt know you could get shocked from a gas stove. Is this a fire hazard? Are there any recalls? Something is really wrong.

We purchased an LG front load washer at Home Depot. Only after it was installed could we, and did we, learn that it vibrates incredibly loud on a firm modern floor regardless of the load and balance, and due to its very high spin speed. Home Depot and LG refuse to exchange it for a top loader. A Home Depot representative admitted that they intentionally do not mention that problem to potential purchasers. LG does not even respond to our many forms of contact. They both claim that the machine is working as designed, which can only mean that the design is defective. In our opinion, no one should purchase an LG front loader washer. We have had to resort to ridiculous and only partially successful steps to dampen the vibration and noise, such as cramming pool noodles around the washer (see attached photo).

This is a PSA regarding LG dishwasher LDP6797BD. First do not buy any LG products. I purchased this dishwasher in Oct./17 and it has been broken down twice. The repair tech arrived to fix it and the parts shipped were damaged so therefore he could not fix it. So called customer service. Rep Ali started talking the moment I asked that the unit be replaced explaining that the repairs had to be completed. He was finished with his work and explained that to her, she then told him he had to talk to technical department in order to recommend replacement. Our repairman assured me that LG doesnt replace any defective appliances that they will replace every part instead. I will be replacing this piece of junk and will tell everyone on every site I can NOT TO BUY THIS POS from LG Electronics.

I scheduled and paid for a service call to have my washer repaired 5 days in advance. Took the day off work so I could be there for the technician between 8a-12p. Technician calls on the afternoon prior and says he is going to come at 3p-5p because coming between 8a-12p would make all of the other customers wait due to the amount of time it will take to fix my washer. So this becomes my problem?! Then the technician gets angry with me because I called LG to see if they can reschedule and then tells me he is not coming out to fix my washer. I was nothing but professional with him, but there was no way he was coming into my house to fix my washer now. I spent nearly 4 hours of my day dealing with LG - waiting on hold, negotiating with them, trying to get a replacement technician, etc, until I finally decided that getting a refund for $260 repair bill would be better spent on a new washer and dryer (which didnt need to be replaced). Ill give you one guess as to which brand I DIDNT buy! I got a brand new Maytag washer and dryer for $1700, which means Ill never have to deal with LG again. I will never own another LG product. LG, if youre reading this, your customer service is the worst experience Ive ever had with a customer care team. I guess it says a lot that I would rather spend $1700 than give you $260 for a repair on a product that served me well for nearly 9 years. The dryer is still going strong, but Ill sell it to offset my new purchase. For me, it wasnt the product, but the people.

We have had an LG refrigerator for 6.5 years (Model LFC25765ST). It stopped cooling one day. When I called LG Canadas Customer Service Center (in Manila, Philippines) the agents were all very pleasant and professional. However, the experience to get a qualified technician out to support or repair the problem was beyond belief! The management in charge of this division, or divisions responsible to coordinate, and execute on field service and repair are irresponsible and doing incredible damage to the LG brand. Because LG insists on doing the services themselves, the experience is HORRIBLE! They have authorized a very small number of local companies/technicians to do warranty work as well, but the list is really short, and should include a much larger list of qualified service techs. I have 3 LG appliances currently. When I bought them, they were all serviceable by the company/dealer I bought them from. LG changed that a few years back, and really screwed up the potential to have appliances repaired by qualified companies with a positive experience. The details of all the pitfalls of my experiences over a 6 day period and my 9 different calls to the customer service group are too numerous to list here. JUST AVOID using LG techs to perform service if you already have an LG appliance, and AVOID BUYING any LG appliances no matter what!!!

LG Washer Model # WT5070CW - The outer skirts of the bleach compartment of my LG top loader has rusted and has now split the metal of the machine. Thus, I have rust water draining into my laundry tub. The protection plan I bought was useless for it cover parts not cosmetics. LG could not help me, they wont stand behind their own work. Well, to be fair, the LG Rep did say that although he has no solution, he understands my disappointment. So, LG will not stand behind their product. Too bad for me...a shame. I will never purchase LG AGAIN! If there is a class action lawsuit that anyone knows of please contact me. I am out of $1000, a washing machine, clean clothes, and without recourse. Oh, by the way, this washer is under 3 years old.

Our family purchased a LG refrigerator four years ago. The refrigerator retailed for two thousand dollars. We started to have problems with the unit after two years with ice build-up on the back. After contacting LG they told us to defrost the fridge. We did that every four months as needed. Now after just four years we woke up to the refrigerator at forty degrees and everything melted in the freezer and now all the food has gone bad. The last refrigerator we owned lasted fourteen years when we gave it to our son still working. Today we spent literally five hours on the phone with service and tech dept. until I wanted to cry in frustration. I never have been through anything like this in the sixty years I have been buying appliances. I cant believe I chose this experience when shopping for a home appliance. But still do not think this is right in any way.

This washing machine was here when we purchased our condo. It has a stainless drum. I probably would have skimped on a washer if purchasing myself. However, since inheriting a washer of this quality, I have become a believer!

My refrigerator is 3 years old. Cooling system is not working, just disposed of about $400.00 worth of food. I called LG Customer service, they cannot get a technician to come and diagnose it for one week, then they order the part and come back to fix. The service person told me that LG is having a big issue with their refrigerator‘s cooling system, and have extended their warranty from 1 to 5 years. They are so backed up with service calls, they are fully booked. Do not buy an LG refrigerator!

I trust the LG brand and when it came to looking for a quality fridge that would also quench our thirst as we go through a lot of water as a family...this brand was the best choice for not only our family but the space we needed it for. The LG refrigerator I used was spacious enough for us and I loved the fact that it was from a brand I trust and love. I loved the ice maker and water dispenser on it. The water from it was some of the best water. The fridge itself had tons of room and fit the space perfectly. The fridge we used had a bottom drawer freezer. I wasnt a huge fan seeing that it sometimes would catch if food shifted. The fridge had a lot of room...sometimes I felt too much room lol. So the spaciousness was a pro and con...mainly because I am short.

Purchased over 3 years ago. Just like everyone else I now have a $4000 dollar broken fridge!!! Will not cool, I lost hundreds of dollars of food. LG what is your solution? Now Im waiting for a call from a technician, and if it goes anything like my LG dishwasher (that broke 3 times) Id better be prepared for a long process.

Purchased a freezer on the bottom, French door on top refrigerator that ran for six months. When I called LG to repair, I was told originally that I was not in their repair area (A&E). After much discussion, they decided to send someone out (from Sears, not A&E) and my earliest appointment was three weeks away. I had to rent a refrigerator. When they called to say they would be there after lunch, I made the wrong assumption that it would be at least 12:30 to 1:00 pm. Wrong, they got there at 12:15, I did not get there until 12:30 after leaving work. I was not aware that 12:15 was considered after lunch. They would not come back and now I had to wait another three weeks for someone. Again they will not tell me what time they will arrive, just between 8 and 5, even though I requested an afternoon appointment rather than take off all day from work. Very unsatisfied with the service of the refrigerator and the service of their outside repair contractor. If parts have to be ordered, it will be additional time on top of the six weeks I have already waited.

Purchased a Front Load washer less than 3 years ago and it will not power on. Paid an electrician to come and verify that the outlet was getting power even though the same outlet powered other devices (Im thorough). Unplugged the device for a while then plugged it back in. It powered on then went right back off. Called LG support and she had me spin the drum, trip the breaker again, unplug it then plug it back up. Asked if it was purchased over a year ago and when I said yes I was pushed off to a retailer that supports their product at my own expense of course. I told her that its sad that others are having issues with the washers and that you pawn them off once the year warranty is up. The high reviews that are online need to removed or at least state the constant issues with the machine. Spending over $1000 on a washer that doesnt perform up to par and becomes useless in 2-3 years should have some type of recall for manufacturing defects!

We bought our LG gas stove in 2009. The first problem we had with it was a week before the warranty was up, lucky for us. The problem was that the valves for turning on the stove were too easy to turn on. I had accidentally turned the stove on with my behind as I turned away from the stove and brushed against the knobs. I didnt think much of it at the time until our toddler was working his way around the kitchen and on two occasions slapped at the knobs and turned the gas on in both cases. We immediately called the LG service line and they had the valves replaced. What we noticed shortly after was the knobs themselves getting loose. When I checked them out, I noticed that the backer was cracking and crumbling away. I contacted company for replacement parts and was shocked at the cost of replacing the knobs, about 30% of the cost of the stove itself. I checked the net and found that this was a common problem with no solution listed. What I did to correct it was to take one of the remaining better knobs and go to a good appliance retailer. I pulled knobs of stoves in inventory and checked to see if the LG knob would fit. When I got one, I asked about ordering replacement knobs for that unit and found them to be of better quality and lower replacement cost. I picked up a set of 5 for under a $100 and I am sure I could have gotten a better deal if I wasnt in such a hurry to get a set that fit. I will never by an LG again and have told everyone I work with my LG horror story. Also, my LG french door fridge has had a drawer bracket crack and my LG dishwasher is experiencing problems as well. They were all bought at the same time.

I bought a front load LG Washer almost 8 years ago. Amazing how much you can put in it! Never had any trouble with it. Amazing how much water it saves! Just proves that LG is exceptional. All my appliances will be LG-if I find them on sale. Theyre just a bit pricy for my budget. But worth it!

A waste of money, LG top loader bought in 2011. Rust begin after a year use leaving rust spots on whites, clothes end up in knots after wash cycle, and constantly showing UE error for washer being unbalanced. Should have done my research or kept my cheap washer I had over 10 years. Trying to live in the modern world a lost of 2 grand and ending up with a piece of junk.

My washing machine LG front load got damaged & main IC was burnt due to voltage fluctuation and I have been registered my complain No. RNA120112050633.

As I sit here writing this, there is a repairman here trying fix my LG refrigerator--and telling me that I need yet another new compressor! I replaced the compressor last September and now another one has gone out! My refrigerator is only 5 years old. This is ridiculous and outrageously expensive. My understanding from multiple sources is that LG is aware of issues with a weld in their compressors--and probably other things--especially in certain models. If it were a car, there would be a recall so that the company could make it right. LG is certainly not trying to take care of their customers/products. BUYERS BEWARE!!

After 11 years our front load washer died. Rubber smell and unable to turn on, we think it was the ball bearing assembly. We opted to buy a new one, same front load model. 2020 model has a shorter waste water line by approximately 2’. (Approximately the same height difference given with pedestal.) Another change is that the Interior cavity no longer has a light. For us, these little changes have a big impact usage in basement area. LG does not sell or provide an extension hose for waste line. Very frustrating.

New 2018 LG set top load stacked set - $2500. Washer shakes at spin & dryer shakes because of it. There is something metal in the dryer slamming against metal when all of this occurs. LG won’t fix this — under warranty!!! This repair takes 2 hours - they want me to pay for this flaw. To top it off our clothes smell like a moldy wet dog - from a few months of owning I can smell my husbands “clean” t-shirt across the room. Oh yeah add vinegar, bleach, leave door open, drain the drain, buy expensive tablets to clean every week, run a clean cycle - and use tons of water doing that. Save water? Not now. LG you need to step up your repair game & fix these things.

LGs top of the line washer is a piece of crap and their customer service is as bad. Heres a picture of my white tennis skirt and white sports bra after they were cleaned separately in the washer. Buyers beware!

I purchased a whole house full of LG appliances in October of 2011 (Washer, Dryer, Dishwasher, Stove, Microwave/hood, and refrigerator). I have had many issues with the washer. The washer worked fine initially and gradually started having issues from unbalanced loads to not spinning enough and leaving the clothes soaked requiring extra spin cycles. I purchased this particular model for the load capacity. You would think it would be able to handle what it was made for. In August of 2013 LG sent out a recall for unbalanced load issue. An Authorized repair company came out and did the software update. Frankly the full of clothes and water with the lid locked from no power. They replaced the board (reluctantly) and we were operational until April of 2014 when the board blew again. Our first course of action was to call the authorized repair company back, but they would not talk to us over the phone and wanted to come out and charge us for a service call to service the machine as well as labor to replace the part, if in fact they felt they should warranty it. LG also no help at this point, the machine was out of warranty and not their problem. Since we knew what the problem was and were not fond of repair company anyway, we ordered the part ourselves online and put it in. This one lasted all the way to almost the end of September 2014, again blowing with the machine full of clothes. I have now purchased a new machine (not LG) and will be sending LG copies of all the paperwork, from original purchase all the way to current purchase. I doubt they will do anything for me, the machine is clearly a piece of junk sitting in my garage. Unfortunately, this is not the only one of their appliances I have had issues with. The microwave has had just about every part in it replaced in the span of a couple months, some of the parts multiple times. This was also a big hassle to get repaired. The LG tech fixed it the first 2 times and then it got pushed to yet another authorized repair company, for multiple visits changing out a part at a time. It would have been cheaper for them to just give me a new one. LG is now banned from my house. I will never purchase another one of their products, no matter what it is. I also recommend to everyone I know, to stay away from the Large Garbage. So far they have not stood by their products. I did not purchase an extended warranty, but I have never had issues like this with any appliance I have ever purchased and they have lasted well over 3 years. Not to mention these dealers want to charge at least 1/2 of the purchase price for these extended warranties, which is ridiculous.

We got our LG refrigerator at Costco two years ago. Then we started having problems with our ice maker. We called it in and LG sent somebody out here to replace it about three times already. They have replaced everything that they could possibly replace for the ice maker and its still not making ice. Its inconvenient for us. But the technicians have been good and theyve helped us with all the questions weve had.

Initially the LG double oven and 5 burner stove top looked amazing. It did just what we wanted it to do during the holidays. The super boiler burner is great. The double oven did everything we needed for the holiday dinners. The only problem is the burners turn on (Gas) with the least amount of pressure on the knobs. Other reviews have express the same danger and LG does not have a fix according to other reviews. I went to my local hardware store and bought springs that I cut to length and placed them behind the knobs to provide the need for more pressure to activate the ignition. Its a matter of time before clothing or other items get caught on fire. Especially with the Super Boiler burner.

I purchased a model LFX8968 refrigerator from Home Depot. Within the first year I had to spend $170 to have a heating element put in the bottom of the unit so it would have frozen water build up in the freezer section (bottom drawer). For the last year and half, the French door which holds the ice maker leaks all over the floor, the ice reservoir melts all the ice cubes together and jams the ice dispenser. Home Depot will not stand behind the product and after hours with LG customer service, Ive given up. LG customer service has actually hung up on me three times and I was respectful - no yelling. Tell your friends and even your enemies not to buy a product with the label LG on it. Never have I been so disgusted and beaten down than working with Home Depot and LG.

My three year old washer is being consumed with rust. We are not careless and try hard to never splatter the chlorine. At the rate of corrosion there is no way the frame can last long enough to cover the 10 year warranty. Thinking this was surely a defect considering the $899 price tag, I called LG Customer Service. They are not located in the U.S.A. They then told me there is no warranty on the washer housing and began schooling me on being careful when adding the Clorox because it is very corrosive. Really? One would think the LG engineers would realize that when designing the washer. Now we have mechanical issues and are in need of other repairs. NOTE. LG is not American made. Definitely not worth the money and I do not recommend buying one.

I have bought the fridge from Vijay Sales, Pune on 08/08/2014. Since the day of purchase there has been ice crystals formation inside, in the rear wall of the fridge. We have made innumerable complaints at least not less than 4 times. Each time the engineer gives some excuse sets a higher temperature on the fridge and goes way. Unfortunately I have not been at home and my wife gets conned. Now the vegetables have started rotting within 2 to 3 days which is abnormal. The latest complaint no is **. The eng came this time, examine the fridge, increased the temperature to 6 deg Celsius, said that he needed to change the sensor and that was the end of this. As far as I know e. coli starts forming in food articles after 4 deg Celsius. It is extremely distressful to see that an MNC like LG performs like this. I have had innumerable products from LG but this time poor service has crossed the limits. Nothing can change in India. Consumers are helpless. The latest in Maharashtra you have to file complaints in consumer forum in Maharashtrian language. So much for India is for Indians. Better to stay where you were born.

My recently purchased LG oven temperatures are totally erratic, occasionally getting so hot as to turn on my smoke detector. While under warranty and after long delays, a service tech came out and made an adjustment. This did not fix the problem and now that my warranty is expired, they want to charge me for another visit. All of the known reliable repair people in my area refuse to work on LG products. I started to troubleshoot the problem on my own and found loose screws, stripped screw heads, and other assembly and manufacturing defects. Im telling all my friends, dont buy LG!

Unprofessional technical support. Unhelpful customer service. We purchased the LG electric range model LSE4613ST last October 2017. In May 2018 the two big front burners ceased operating well - now it takes twice longer time to heat up than it used to be, and while Im cooking the burners dont keep the heat evenly. I called LG customer service and on May 29th, 2018 (I took a day off at my work), LG technician came to my house and just by holding his hand close to the working burner was able to tell me that there is no issue. Manual diagnostic? I explained to him that it was not like that for eight months that I used the range every day, and I wanted to show him during the cooking process what is wrong, but I didnt get the chance, for he left my house telling me that he knows better.I called customer service and complained. To my surprise, I was told that I have a scheduled visit for June 6th, 2018, in order to replace some parts. Believe it or not, on that date, nobody came and moreover nobody contacted me to cancel the appointment. I spent my day off my work for nothing. I called LG customer service again, just to hear that they know nothing about the visit and that my file was transferred to the other department. Then I escalated the issue to the social media. A couple of weeks later Ive got a call from LG to inform me that the next Friday Im going to receive a call from the Executive department. No more details were supplied. Guess what? Nobody called.I called LG back next week and I was told that Friday was a mistake, and Im going to receive the call some day later. Im still waiting. LG failed again. Now about very DANGEROUS issue - the knobs of the several models, including mine, are easily turned on just by bumping the knob. You wont even notice it. If you google the issue, there are so many negative comments about the stove. Here some of them: https://www.consumeraffairs.com/homeowners/lg_range.html

Updated on 05/02/2021: This is my second review on the same LG electric range. This range has not worked correctly since the first month or two after we bought it! The temperature is NEVER at the correct temperature, the fan never stops blowing even though it’s in regular bake so that every baked good comes out too dark, and the cleaning feature has NEVER worked correctly. I have contacted LG and after them blowing me off the first time, I came here to warn people away from this garbage LG range. LG finally, after contacting me because of my first review, had two different repair companies come to my house.The first company had made seven appointments to attempt to see what was wrong. Four different repairmen came and each one gave us a different story and ordered the wrong parts, resulting in them having to order something else and come at a later date. The second company sent one repairman and he replaced some parts also and it seemed ok, but it’s still all over the place temperature wise and the fan never goes off, still!I do not use the convection setting, the fan should not be burning the tops of my food. This supposed attempt at LG repairing their defective appliance has been going on (this time) since November 2020. As soon as I can afford it, I’m buying a new range and rolling this one down the driveway for the garbage man. People, stay away from LG’s electric ranges, especially this model.Original Review: My LG electric range is only about 18 months old and I really think I wasted my money. I’ve cleaned it a few times a year and all it does is blow all of the dirty stuff onto the door and I always have a layer of black burnt on mess that I have to soak off. The gasket around the door is severely stained from the black gunk that just gets baked on as the oven cleans. I called LG about a year ago and they argued with me and told me to clean the gasket myself when the owner’s manual states not to. When I told the person which page to go to in the manual, they put me on hold forever. When they came back they said they would send out a new gasket that I could install myself. The gasket has yet to arrive, and the promised call-back from a supervisor never happened.Today, I cleaned my oven again and, yep, I’m soaking of the black layer with baking soda and water, the gasket is even more stained now. The oven fan seems to run non-stop, as if it is on convection not regular bake. I’m so disappointed and embarrassed that I proudly announced that I had just bought an LG range in the beginning. How can companies keep their business with such an inadequate level of customer service and defective products? I guess I’ll just be one of the crowd that I didn’t know existed until I searched for possible answers to this defective range’s issues. Never, never, never, again, LG! Keep your junk. My $1000 Whirlpool Gold could run laps around this piece of garbage, I wish I’d never replaced it.

Bought a top of the line LG washer. Washes regular loads of clothing well -- HOWEVER -- do NOT plan to wash sheets or mattress pads! No matter how I balanced the load, the machine cannot get through the spin cycle. This morning, I have taken some out (that didnt help) -- added the removed blanket back (that didnt work - no matter how I repositioned the items) -- put the first piece back and added additional sheets, hoping that would enable the machine to spin (nope - still wont spin!) I replaced my older Maytag front loader with this LG one and am SOOOO sorry we did! Please pay attention to the other reviewers advising against purchasing one of these LG washing machines! They are not exaggerating! This is a nightmare! LG serviceman could not help -- told me to only place items that fill the washer 2/3s full. Doing with this with bedding only makes the unbalance worse. Not sure what Im going to do with the wet mess I have in my laundry room at this point! YOUVE BEEN WARNED!

Was the best deal available at the time and was highly recommended by salesman. Love the brand and would buy again as it has many features you dont necessarily get elsewhere. Highly reliable products. I like the ice maker and filtered water system. Also like that I can move the shelves around to maximize and customize the space in the refrigerator. I also like the meat drawer and produce drawers. They are spacious enough to hold adequate products. But the freezer is too small, would like less shelving etc to give more space; maybe move the freezer to the bottom instead of side by side if it could be configured correctly and I could see and retrieve product easily.

I will never ever order or buy another LG product. I paid good money for a fridge that lasted only 4 years and then was refused repairs because of a lazy, uncooperative, repairman that LG sent out. I had a gentleman that couldve fixed it but they sent someone else out and bc he did not like cats, he made sure that he denied repairs. LG corporate did do one thing good though, they gave me a check for partial loss of my groceries.

Wow! So glad I read these other complaints. I thought I was doing something terribly wrong to have my just washed clothing smell so foul. Bad product. We should get our money back, but it doesnt sound like we will. We, the consumer, who purchased this product have been pretty much robbed of our dollars. They do not back their product. We lose. It makes me very angry since we work so hard for our money.

Had the fridge for 2 years and apparently the inverter linear compressor has gone out on it. It is sitting in our living room getting ready to dismantle and throw out. It is outside the warranty and we cant even get our hands on purchasing a compressor to fix it ourselves. Waste of money. Its too bad that LG has gone downhill because we previously had an LG fridge that is over 13 years old and is still working just fine in our garage. LG never again.

New LG washing machine from Home Depot. Right away problems. 5-6 calls over 2 months. Nothing is being done to improve this situation. They keep promising theyll send me a new one. I filled out the correct paperwork and they continue to ignore me. Several times I have been given a phone number that doesnt work. Almost all service people cannot speak clear enough English and it makes the entire process very frustrating. Stay away from LG.

We purchased an LG WT4970CW washing machine in August 2014 from Best Buy. Shortly after using it, I noticed some of laundry would be dry on top, especially sheets. Sheets would be pulled tightly across top of drum and be completely dry - obviously were not touched by water and detergent. Then, on subsequent loads, the machine kept giving error message: UE which means the load is out of balance. Machine shuts off in middle of cycle and you have to open the lid, pull the laundry out and rearrange it, close lid and machine turns on again. However, during one load, this happened up to six times and it took me four hours to complete one load of laundry. I dont stand by the machine while it is doing its job, so when I would expect the laundry to be done, I would go to my basement only to see the UE displayed which meant it wasnt finished.I had a repair person come to my home last week (10/2018). He called and spoke with an LG technical support person. He explained the problem and was told I was doing the laundry incorrectly. The LG agent told him I have to wash only like items at one time. In other words, if I have a load of jeans, tee shirts, polo shirts, mens underwear, socks, I need to sort the clothes and wash the jeans separate from the shirts, separate from the underwear and socks!!! The machine goes out of balance almost every time I wash two bath towels, one hand towel, and one washcloth along with a nightgown and some underwear. The LG agent said I should only be washing towels (up to six bath towels) at one time and nothing else. This is not how REALITY works! It would take me a full day to do the equivalent of two loads of laundry. It would also defeat the purpose of the water-conserving feature of these new machines. I would need to do six tiny loads of laundry in place of my normal two loads. Also, I do not have enough clothing to wait until I have a full load of just underwear so it is a normal-sized load. I dont even have enough pants and shirts to wait until I have a full load of just pants to wash. This machine is only 4-1/2 years old and I have to replace it. I also bought the extended warranty, but was only offered a one-year extension for parts only. Of course, the warranty expired in August 2016.The repair person said there were no parts to replace or would make sense to replace, because the cost of the repair would be almost the cost of a new machine with no guarantee it would fix the problem. He told me my complaints are very common complaints he has heard over and over from his customers regarding their LG machines. The repairperson highly recommended I buy a Speed Queen TR7000 which works almost the same way my 35-year-old Maytag washer worked and it comes with a seven-year materials and labor warranty. Cant wait to give the LG machine the heave-ho and get the Speed Queen machine! I will never buy ANY LG product as long as I live.

My parents LG dryer had a gas leak from the dryers faulty valve that almost killed my family. The house smelled of gas. This is very common with the LG dryers according the repairman. LG acknowledged that this has been an issue with many other models but not the DLG2302R, so they wont fix it.

Two months ago the washer filled up and would not spin or drain. I had to have one of the kids wring the water out of the clothes pc by pc. I contacted a friend that did appliance repairs and asked for some help. He wasnt able to arrive for a week, after which time it was discovered it was the drum of the washer. I contacted LG and they said not to worry that it would be covered as a lifetime coverage. Great! Next problem I bought this off of co-worker and his partner that they had it for about a year prior but was going into a home foreclosure and sold it to me. I didnt ask for the receipt at that time not thinking it was an issues as they bought it at our local Home Depot just around the corner from us both. So as I am speaking with the LG Rep on the phone, she takes my info and then says okay I have everything I need, now we just need your tech to call in the repair call so it can be further processed. I explained the whole story as I did not have receipt and that it was never called in as I was the owner. She said thats okay, not to worry, that wouldnt be an issue. My friend calls in the problem to them, they tell him okay; its covered but all they need is a proof of purchase. Not so easy, the co-workers partner had passed a year ago and there was no remembering what CC was used to purchase or what phone number so Home depot has no way to track it. Needless to say months later, still no washer and now since I am on a fix budget as a single mom, I now have to use a laundry mat to do our laundry, very hard after many years. Its the freaking drum that is cover and I can show them exactly which store the Serial Numbered Washer was purchased from but that is not good enough after one rep said it wasnt a problem. I have told my friends and family, not to waste their time with LG Products as they too will run into POOR CUSTOMER SERVICE. Nothing but a run around and ** just to get out of the lifetime coverage. Avoid LG if you want better quality. Go with Maytag, I had one for over 10 + years!!!!

Unbalanced Flaw UE - LG Front Loader Extra Capacity - Paid way too much to get extra capacity - would love to have my basic front loader back! Extra capacity is worthless if you cant get the load to spin & finish because of the UE code. Ive had to throw away pillows I washed. No problem in my last machine, because this way overpriced LG wouldnt spin it - not alone, not with other items, not after being wrung out, hung to drip dry, not on low spin - NOTHING. The True Balancer is a joke - it is directly causing the problem. What good is an EXTRA CAPACITY washing machine, if you cant wash more than a normal load in it anyway? The time Ive wasted standing in front of this machine, hoping *this time* it would spin, rebalancing items by hand - makes me sick to think how much we paid for this piece of junk. Good luck with customer service - they said there is no recall even though there is post after post of the same UE complaint, and they *might* call me back once the customer service person logs my complaint. Never asked me for any contact info so Im not sure how that will happen...

Worst washing machine ever... Does not supply ample amounts of water...clothes rarely come out clean, or thoroughly rinsed. Destroys towels, blankets, and basically anything else that is put in the washer. Customer service is as big a joke as the washer. Keeping large loads balanced is a time consuming joke, Do not buy this washer.

The washer almost from new began leaving soap scum on clothes and had to rewash so many clothes. The top load is a wreck. Also the dryer has wrinkle free cycle, yes all the wrinkles for free, the older maytags were so much better. Next time probably buy Samsung.

LG refrigerator model LfC21770ST had voids in freezer insulation. Freezer liner has separated from body. LG tech says no reliable repair. Bought refrigerator in late 2008. Has 7-year warranty. LG will not replace unit.

LG 7600 top loader does not have the capacity to really get clothes clean. As it drains it leaves a scum which gets left on clothes. In my 45 years I have never had such a poor performing machine. My husbands jeans were dirty and mucky from working out doors. I ran it on the best setting I could find. I took them out and put them in the dryer. There was so much sand and dirt in the filter and the bottom of the dryer. I knew the washer had not even came close to getting them clean. Because it has no agitator, the clothes are only bathed in water so really dirty ones dont come clean. Oh how I wish I had my money back on this machine.

Eight years ago, I purchased an LG Tromm washer and dryer. I have been very satisfied with my purchase until 9 days ago when the thermal coupler went bad in the dryer, and I have now been waiting for 6 days to have that part replaced. I cannot fault the repair service I am using in my area. They are as frustrated as I am. They, too, are waiting on the part. So here is what I learned...I have had the dryer for 8 years and it performed well and I am pleased with the product; however, what I am not pleased with is that when a repair is needed, there are not any US parts manufacturers for LG. So if the part is not available in the US warehouse, you must wait for them to get the part in, which is the situation I am in at this time. Buyer, beware. The LG appliances are top end and perform well, however, if they need service, you might be better off to buy an American made product by Samsung (i.e. Whirlpool). At least, when those popped together plastic parts break, they are manufactured in the US and you wont have to wait for 7 days! I also own an LG refrigerator, dishwasher, stove and as I said, a washer...Because of my experience with my dryer, I have added to my nightly prayers that they dont need repair because this is past ridiculous. If I would have known that the appliances couldnt be repaired in a timely manner, I would have probably purchased a less well made and certainly cheaper appliance!

After just having bought my first home, I really wanted to splurge and buy a nice big beautiful $3,400 stainless steel refrigerator as a center piece. But buying this expensive LG LMXS30776S was one of the biggest mistakes of my life. At just 2 years the thing is broken and will no longer cool. I came home one night to find that all of the ice in the ice maker had melted and puddled onto my hardwood flooring and all of my food was spoiled. Completely dismayed that my refrigerator is now cooling at 60F I called LG. They sent a tech out and he diagnosed a failed sealed system. To have a failed sealed system in 2 years is truly, truly remarkable. But you then think to yourself, Well thats ok though, sealed system is under warranty right? NOPE! The parts might be covered by warranty, but the LABOR is not. And apparently sealed system is a specialty repair service and I was quoted at $850-$1100 on the low end JUST OF LABOR.And then you think to yourself, Well Jesus, thats unbelievably expensive, so you call LG and ask them why they are selling $3400 refrigerators that dont even last 2 years? What kind of product quality are they really putting out? And they dont back up their own products? We work hard for that kind of money and consumers deserve quality assurance for their purchase. Agent very reluctantly escalated my case and I was eventually granted an exception to cover labor under warranty as well, but now heres the most interesting part. I called their authorized service provider to come back out and fix it, now with a warranty exception code but they flat out REFUSED to come back to work on the thing because apparently LG has stiffed them multiple times on warranty repairs. So LG is not only stiffing their customers with cheap and faulty appliances but they are also stiffing their own authorized service providers on warranty reimbursement to repair their cheap and faulty appliances. But you could figure that would happen if so many of them break right? Its not good business for LG to repair everything they build.So at this point, it has been 1 month since Ive had a working refrigerator. There are literally only two service providers in my area that can fix sealed systems and are authorized to work on LG (a huge amount of service providers dont even want to work on LG, so let that be the giant red flag for you.) But of these two service providers, both of them refuse to do any warranty work for LG whatsoever. I guess I wouldnt want to either, if I wasnt getting paid for my work. I have been in contact with LG daily about this, asking to give me a real solution, but they just keep giving me lip service and lists of more and more service providers, all of which are completely out of the state and cant even come here because they are not licensed outside of their own state. Ive gone through 20+ service providers that LG has given me and its the same story over and over. We dont service your area, we arent licensed in your state etc etc.I tried explaining this to LG repeatedly but they either dont listen or dont care. Or perhaps they already know, but they just give you an endless run around with no real solution. The last agent I talked to just bluntly told me Im SOL. So ask yourself this, what good is a warranty if their own company wont back it up? What good is a warranty if no service provider will accept it because LG is scheming them out of their money too? At this point I can either pay $1200+ for parts and labor out of my own pocket and reinvest back into this terrible piece of garbage that I am confident will just fail again in the near future or I can just take this thing out to the backyard and blow it up and buy a different brand. And really, in full and total honesty, Im much more inclined to do the latter. Because I will never trust my food in this thing ever again, even if it gets fixed.I will never trust LG again. Im now just far too ashamed to even have the LG symbol in my household now that I know the truth of this company. Yeah, youre sitting there reading all these reviews because this is a big purchase for you, just like it was for me. And youre thinking to yourself, This poor guy, he just got unlucky that his broke so early, but mine wont be like that and even if mine does have a problem, I have this great LG warranty right? You dont. LG is proven to have cheap and faulty products and they have proven that their warranty is completely meaningless because THEY HAVE NO INFRASTRUCTURE TO REPAIR IT ANYWAY. Youre better off buying 30 mini refrigerators for the same price and then just replacing them as they break throughout the years... But the truly sad part is... You wont need that many because one cheap $100 mini fridge will still last significantly longer than any giant shiny piece of junk you buy from LG.

Bought my LG refrigerator 5 years ago to the day and the freezer and fridge wont cool - at room temperature. Called customer service and they said someone could come out on the 18th which doesnt work because I have a fridge full of food. They said that they could provide me with a list of authorized LG repairmen and I could use them for warranty work. They confirmed that my fridge was under warranty when I provided the serial number. I was emailed a list and when I called the first company on the list they told me that need an email from LG authorizing the work. I called LG back and was told I had to provide the part numbers to generate the email - obviously I cant answer this question. I convinced them this was impossible and they said they couldnt help because I had no proof of purchase. I told them the previous person had said it was covered and they told me there was no record of my previous call (even though both times I called through the App and provided the serial number and model number). Not sure where to go next.

This review is for the LG WT5170HW Wave 4.7 Cu. Ft. White Top Load Washer. I purchased this washer 2 years ago. I was looking for the largest capacity that I could reasonably afford. I also wanted to save water. I was replacing an old agitator-type GE model that was still going strong after 17 years. Ever since I purchased this machine I have had problems with it giving the UE message (uneven load). Dont even think of using the capacity of this machine to the fullest. Anything above half-full will automatically cause UE messages. Anything bulky like towels or bedding will cause the UE message. Sometimes it gives the UE message for what seems like no reason at all. Basically Ive had to wait downstairs and babysit this machine to get it to finish about half of its loads.As for water savings, whenever the machine gets a UE message, it adds water to try to fix the problem, so any water savings are lost. I am amazed at the amount of water this machine uses. Here is the worst part. Recently while doing a load of laundry, the machine malfunctioned and would not stop filling itself with water. Thankfully I was down there cleaning otherwise I wouldnt have known and my basement would have been flooded. Something has gone haywire and the machine will not stop filling itself with water now every time I try to use it.I purchased the service warranty (something I normally never do) and called the service center and they cannot find a certified repair center anywhere near me (we live near Minneapolis/St. Paul). This afternoon I spent at the laundromat, and my $1,000 paperweight sits downstairs looking pretty. And, theres no one in the Twin Cities area who wants to work on these things apparently. Save yourself the money, time, headaches and stay away from this product!

I bought this dishwasher in January 2015 and it has been a nightmare since I have had it. While under warranty LG had 5 different people out to fix it. I have not been able to use this dishwasher more than able to use it. I paid approximately $800.00 for this dishwasher and the one I had when I lived at an apartment was 100x better than this. Didnt clean well... ALWAYS problems with it. LG would not replace, kept fixing issues with it. I had to have the motor replaced, door replaced, dish soap dispenser replaced 2x, steam vent replaced, hoses replaced, seals replaced and it has been a lemon since day one. Again, last night after having yet another repairman out and only repaired about a couple of weeks ago, it breaks again and wont even come on. Seriously, what a piece of junk. Will never purchase another LG product again. Went out this morning and purchased another dishwasher. The LG is now out of warranty. Oh, and also one of the repairman told me that LG should just replace it and guess what, never heard from that repairman again. They said his work was not up to par... Really LG, I think youre not up to par!!!

Hi! I love my LG refrigerator! It is the best refrigerator I have ever owned! The temperature in the whole refrigerator is pretty much consistent. The drawers are a nice size. Easy to find things. The freezer makes ice cubes well. The setup inside the freezer area is nice. The overall look of the refrigerator is nice! I have the French doors and many years later, the doors still line up well!! The stainless appearance is a nice color and has held up nicely! And never had anything wrong or to be fixed.

We have a LG4801CW top loader washing machine that has had a slow leak we just discovered, as there was never water visible on the side or front of washer to indicate leaking. However, overtime water has been leaking out of the back of the tub as far as a plumber can tell going behind the washer and under our trim and tiles/sub floor. After a year and a half of having the washer we noticed two of our tiles had cracked by the washer. When my husband pulled up the tiles, we found mold and water in the sub floor around the washer and more cracked tiles hiding behind the washer. We have contacted LG and they wanted to charge us to come fix THEIR FAULTY PRODUCT that was 1.5 years old because it was no longer under warranty. Pretty sad when they dont stand by a product that is 1.5 years old. They were supposedly reviewing our case and would get back to us in 3-5 days, yet have not and we have called them several times and it has been a lot longer than 5 business days. I feel like we are getting the runaround and Im sick of having a torn up house. Because of the damage to our flooring and since we have an open floor plan this has resulted in ~10,000k in flooring we have to tear up because we cant just replace one section. They no longer make our tile and we are out of extras. The plumber that came out said dont buy LG products as the design is too new and are very frequently faulty.

This is first time I had problem with washer and dryer. The washer is terrible smell like sewer while using and after use. The mold around the front end door creates black mold. Also the rubber gasket is not properly designed. As soon we bought the machine it leaked terribly wetting the whole wooden floor many times. We called the LG within 1 year warranty period. The repair men came and fixed it but it happened again. I have fix it on my own. BAD, BAD... BAD design and BAD machine. I will not anyone to buy this machine. There are many other brands in the market you want to consider but never ever LG washer. The dryer is takes longer than normal time other dryers will take. Worse machine. They should be stopped in the USA market completely unless they replace all the faulty machines or refund or correct the problems.

Clothes get twisted and tangled up with each other (sleeves and pant legs - anything with length). Design is terrible - curved top not a good surface. You cant set anything on top because it slides off! The wash drum is too deep and you have to reach way down to get clothes! How do short people get their clothes out?Overall, this set w/ dryer is very poor design - too many buttons & choices to chose from! Hope this machine breaks soon so I can get rid of it on Craigslist for cheap!

I purchased a brand new LG refrigerator in 2016 from Home Depot. The compressor had to be replaced within a year, still didnt cool correctly. The evaporator coils were then replaced. Still doesnt cool. Now being told I need ANOTHER compressor and it is 3 years old. Also, black mold has developed in the gaskets of both freezer and refrigerator doors. Each time a service is needed, it takes 1-3 weeks without a refrigerator in Atlanta. READ THE OTHER REVIEWS- LG is selling an inferior product to consumers and something needs to be done.

This brand is well known all over the world and its reliable, safe and will last a long time. It has an amazing and modern design and everyone would be happy to have such product at home. It has everything I was looking for in a refrigerator and the price was within my budget. The color matches my other appliances and its easy to clean. I like the water filter that comes with it because makes so convenient and easy for my entire family to drink clean and purified water. I only wished it was more affordable. Everything else about it makes me happy and Im so glad I selected this specific model and brand. I have no regrets. This brand has met my expectations and I would recommend it to all of my friends and family members.

We purchased our LG refrigerator 3 years ago and have had two problems with it. A year ago, the valve controlling the drinking water ceased working and it cost us over $200 for the repair from Freds Appliance in Madison, Ohio. A month ago, we noticed a mushroom type growth near the base of the refrigerator and discovered that the water line feeding the drinking water and icemaker had a slit in it and was spraying water on the floor. The flooring is ruined and the repairs, not including the fridge, exceed $1,300. Freds denies any responsibility with the problem even though they are the only ones that have moved the fridge since it was initially installed. In conclusion, the purchase of your product was a terrible mistake and we have difficulty understanding how a company can ignore problems like this.

We like the functions and all the stuff that the LG refrigerator had. It fit my needs that I wanted and was looking for in a refrigerator. My favorite feature is the push button door and the refrigerator is high quality too. Its awesome. The customer service has also been great. Whenever I’ve called for an issue, it has been dealt with in a timely manner. I really appreciate that. It’s been a good experience overall.

I have a black stainless over-the-range microwave. After 10 months the touchpad has quit working. I have to have the microwave unplugged because, if I plug it in the fan runs and the microwave appears to be running but none of the buttons on the touchpad work so I cannot shut it off. I first contacted Lowes service on Nov. 6 and didnt receive a followup call from LG so I called back on Nov. 9. Finally got a call from a service company on Nov. 10 but they could not get anyone out until the following Wednesday and we were going to be gone. The service company canceled the case and I was told I needed to start the process over when I returned home. I started it again on Nov. 28 and still no call from the service company. Called LG but all they would tell me was that I had to wait until the end of the day. My question to everyone who reads this is: How do we get the big box stores to stop selling LG appliances? LG doesnt seem to care at all about customer satisfaction. Perhaps if Lowes, Home Depot, Best Buy or one of the other big box stores canceled their contract with LG, perhaps LG would look more seriously at the service they provide. Any suggestions on how consumers could accomplish this?

Ice maker quit, door rusting - I purchased it in 2009. In 2010, the ice maker had to be replaced at my expense and still doesnt produce enough ice. In 2011, the area around the ice dispenser on the door started rusting and hasnt stopped. The dispenser opening freezes up.

I have had nothing but problems since purchasing this washer from Home Depot. First it was emptying the little filter all the way down on the left side of the front of the washer. If all the water was not out it took hours for it to empty, even the smallest amount of water. Now, yesterday and today the washer cannot seem to even wring out a couple towels. I had to remove a small scatter rug yesterday soaking wet and place it rolled up in a towel in the dryer until the washer decided to finish the load of laundry, then putting the rug back in the washer to be wrung out before returning it to the dryer. Today I put a couple bath towels, not thick ones, ones I use around the house, and a small scatter rug about 2x3 ft, and now the door to the washer will not open, at all. I waited over an hour, tried to open the door again, the washer will start and water will run, which I immediately stopped, when the water begins you can hear the click for the door, but when the washer is stopped, the click for the door does not happen - so I cannot open the door. This is a horrible product, and I am so very sorry I did not get my Maytag washer that I have had in the past - with no problems until the day I replace it. On that day, the person delivering my new washer asked if he could have my other one for his home as it was still working. I only wanted a new washer and made the horrible mistake of purchasing and LG PIECE OF JUNK - NEVER AGAIN AND I WILL WARN EVERYONE NOT TO DO SO INCLUDING MY 5 DAUGHTERS.

Buyer Beware: We purchased an LG over the stove 2.0 Microwave middle of Nov 2019. After installation I turned the surface light of the microwave on. When I went back to put a dish in the microwave I found it to be extremely hot inside. We had not used the microwave nor the stove below to generate such heat. We turned off the surface light & checked the interior of the microwave it had cooled down. We then put a thermometer inside the microwave & turned the surface light back on to check if the light itself created the heat. In less than 1/2 hr the interior of the microwave heated to 117 F degrees. When we turned off the light the microwave was cool. We then called LG to alert them to our experience. The rep first hinted that it could be an electrical problem with our home. I explained our kitchen had been recently updated including all the electrical which was inspected by our local county inspector. They then sent a service tech out to examine the microwave. LG technical support told the service tech not to touch the microwave. They issued us a Claim number & an internal Bulletin about the problem. The tech told us we had to replace the light bulb ourselves despite it being new & under warranty. My husband is an electrician as well his friend who is a master electrician. They both researched the model. LG changed from the earlier model a 30 WATT incandescent light bulb to a 50 WATT Halogen light bulb in the same lighting compartment & model. The hole for the 30 WATT incandescent light bulb is still in the compartment & next to it is the newly added 50 WATT Halogen light bulb. IT sits just below the microwave box with absolutely NO VENTILATION. We were advised to notify our States Attorneys Office as well the BBB. We alerted the store we purchased it from to check the models they have on the floor & beware of the problem. Had we just turned on the surface light & left our home I cant imagine the outcome. If youre seeking to purchase a new LG microwave first check what type of surface light bulb the microwave is equipped with before you purchase it. LG obviously has no solution or will back their warranty on a less than one month old microwave.

My LG refrigerators performance is very good. I already had this for 2 years and no incident occurs. There are plenty of room on the refrigerator, but the freezer size is a little small (I have side by side).

We purchased a condo 2 yrs ago with a Kenmore French door refrigerator. We found out the fridge was made by LG. Shortly after moving in the refrigerator quit working. We lost a lot of food. It took forever to get a repairman out and had to spend money on eating out and take out food. We were told it was a computer part and it would takes weeks to get the part. Literally we went the entire summer without a fridge. It worked for a while and now it is not working. Was told by a repairman that LG is the worst fridge anyone can buy. He has many calls on this brand (LG)... We lost more money on food bc we had to unplug fridge for 48 hours and plug in for another 24 to get to temp. It held temp for 5 days and is breaking again temp in fridge. Now 57 & climbing. Will never buy LG anything. Please advise if CLASS ACTION SUIT.

This has been ongoing since October 2017. We purchased a brand new refrigerator costing us $1500 and it stopped working! LG has sent technicians out to repair the unit however it is not repaired! They have to come out over and over and over again every few months to “repair it”! During this time we are living out of coolers! I I finally got fed up and contacted the corporate office today since my twins have a 103 fever and I’m once again living out of a cooler until they return next week! I spoke to a representative named Milton who was extremely sarcastic and rude! He deemed the unit fixable? Fixable... They have to service it every few months so apparently is defective!He also stated that this was no cost to us! REALLY??? HOW??? It cost to us to continuously miss work over not to mention lose hundreds of dollars worth of groceries! He deemed the refrigerator fixable! They REFUSED to replace it! I’m blown away! BEWARE of the horrible customer service! Wish someone could HELP!!!

Our microwave is 2 years old and has a “10 year “ warranty. It has just stopped working. First it would only turn on for a few seconds. Now it turns on and does not heat. The special Smart Sensor service was only available from 8 to 4 Mon to Friday. When I reached them they basically got me to plug and unplug the microwave and to heat a cup of water. Next, I was told that I would have to transport it to a service center and pay all labor costs. They cannot tell you the hourly rate. The service rep also noted that only some parts are covered. I said no thanks and that I would write this disappointing review. I do not recommend LG microwaves as my previous ones from other brands lasted more than a decade and this one 2 years.

The dryer stopped drying and it’s just a few weeks out of the manufacturer’s warranty. I called the extended warranty that I purchased and they sent a tech out. He said the heating unit needed to be replaced and ordered a new one; but in the meantime, he did something to get it heating and the dryer worked fine for the week. He came yesterday to replace the heating unit, but now he claims that the power cord is fried and I need to call an electrician. This dryer worked perfectly fine with the power cord and the outlet up until yesterday when he attempted to replace the heating unit. LG insists that they cannot give me any information because it’s out of warranty and that I must instead deal with the extended warranty company. So I guess it’s okay to take my money when I have a dryer that does not work one year later and have to pay an electrician? Does it seem reasonable that a dryer works properly and is kept in good working order and used in the manner in which it is intended and immediately after a tech attempts to install a new heating mechanism, it suddenly blows and the power cord is melted? Everyone is passing it back to me that I have to get an electrician. No, I think LG has a problem with heating mechanisms and the tech did something incorrectly.

I purchased an LG French door, two draw bottom freezer (Model No.: LMX25981ST) in July 2008. After only three years, the fan and motor for the water and ice maker has gone out. LG states that the refrigerator is out of warranty and there is nothing they will do to help. Really? You would think that if you paid close to $3,000 for a refrigerator that it would last a little longer than three years. LG customer service sucks and nobody should ever buy any LG products because they will end up costing a lot of money in repairs in the long run. Once again, LGs customer service is awful. They do not care! Spread the word to all of your friends, families, co-workers, neighbors, or just people you meet on the street. Do not buy LG products anymore! Lets show LG that they cannot continue to make bad products and not stand behind them!

Bought a supposedly top of the line washer dryer LG Tromm set in 2006. Washer broke down, as it was out of warranty, paid for diagnostic repair from company referred by LG and was quoted more than $1000.00, so decided to buy a newer LG washer model only to find out that installers wont install as the newer models stacking kits will not match the older models. LG has a lot of discontinued products, one of them is this WM2277HS. Parts are not even available. So when one breaks down, it is not repairable, and instead of just replacing just one appliance, you have to buy both the washer and dryer even if the other one is not broken, as none of the current models will match with the older appliance, specially the stackable models. Customer service is very poor, no one seems to know anything. So I suppose, LG in a way make their products not last long enough and then will not have parts available, or repairs will cost more than a new machine.

Updated on 06/22/2020: I spoke with Loretta, angelic on 6/9, spoke to Britney on 5/15/20, spoke with Charlie on 5/27. I spoke to a supervisor Abigale on 6/9 & spoke to another supervisor Kenisha on 6/10. I have spent $20.00 per day on ice, 29 days... We lost over $925.00 of food. I bought 2 large coolers at $60.00 each just to keep some food in house with buying ice every day. I spent $100.00 for a company to come out to find out what the problem is and what our LG 3 year old product needs. I have spent an entire day home for your so-called repair ppl from TNBS to service our unit on 5-25 no one showed. Wasted an entire day from work and that cost me $850.00. So I’m out of pocket. So I’m out of pocket almost $ 2500.00, how are you going to handle that situation. Plus my wasted time, gas getting ice, on the phone for hours day after day. I’m sure if you ppl at LG had your act together you’d find my information. By the way your employees don’t care and your compressors that you install on the new machines are already 10 years old. Your corporate office and president has no clue on treating clients properly. It’s beyond my comprehension why and how a company of this size survives with this type of attitude. So tell me when I’ll be reimbursed for all the damages? Having my dad on home hospice care made this situation beyond unreasonableOriginal Review: We bought our LG in Oct 2016. Worked fine up until May 15 2020. Compressor stopped. Had independent service person confirm & write report. Cost me $100.00. Called LG for over 3 weeks to get some to repair. Wrote a letter to the President of LG, no response. I have 5 people in our home, including a dad on home hospice care (I even explained that to every person I spoke with. Absolutely Zero customer no service, NOTHING). Finally after 4 weeks (and using 2 large coolers and filling/buying ice EVERYDAY) I called again, finally got through and got an appointment for a week later. Per the tech, LG doesnt care about issues, after the sale you can go pound sand. Typically his route consists of MANY people with fridges not working 3-5 weeks. Nice guy but he works for one of the worst customer care serviced I have ever experienced in my life. I wouldnt buy & LG product if someone paid me.

We brought an LG french door refrigerator model LMX28987 ST on September 9 2009. Jan 2010 the right side bin of the fridge door started to crack so we had to call customer service to get a replacement. A few months after that the top freezer door would not close shut, with ice forming around the edges. We called customer service to help us with this situation but all they told us was that they could not help us because our warranty expired. We asked to buy one right away but they said they count not extend it because it has already been over a year... so ridiculous. Now we have to pay for the damages of this fridge with the money in our own pockets when the company could not even build a fridge that can last us more than 2 years. Horrible customer service. I wouldnt even buy a single product from them again. Cheap materials that break so easily. Life is not good with LG products in the house.

Bought a LRMVS3006S. 30 cu. ft. Smart wi-fi Enabled InstaView™ Door-in-Door® Refrigerator with Craft Ice™ Maker less than 2 week ago. Ice maker did not work after 60 hour wait recommended when I called LG after waiting 48 hours for icemaker to function. Then we noticed that temperatures are not reaching the low levels needed. Result: Spoiled food!!! They sent a technician to fix it (which we reluctantly agreed to). Technician showed up 10 days after we bought fridge. What did he say? No fix. Problems with compressor and we dont even have the parts to fix it. The thing is, we do not want our brand new - not cheap - refrigerator fixed! We want it replaced or receive a full refund!!!. Almost two weeks and still dealing with insurance we bought to cover it and LG not responding. After always buying all appliances LG brand, this is the end of our LG preference in this household for sure.

We purchased this product from a big box store around 2007. The ice maker failed after 4 years and flooded our kitchen. I was disappointed in LGs response, and elected to not replace the icemaker due to out of pocket cost and fear of future failure. I figured Id keep the refrigerator anyway, since it was relatively expensive.This past weekend, I went into the kitchen in the morning and smelled burning plastic. I opened the fridge only to find that the temperature control and lights had melted to the point of dropping from the ceiling of the fridge. It was hot inside the fridge to the point where the butter had melted and dripped out of the compartment and down the door. There were visible scorch/melting marks on the light compartment. I think if I had not been home this weekend, it would likely have caught fire. I think this fridge is a fire hazard, and caution anyone with this unit.Being a consumer who doesnt want to waste money, I wanted to rig the machine so that its not a total waste. I screwed the control panel back into the ceiling, and replaced the bulbs with low wattage (and low temperature) LED lights. It seems to be okay for now. I will be replacing this fridge in the near future, and will not buy another LG product.

We bought a very expensive LG washer - dryer for our second home in London. Worked well even though perhaps only used 20 hours a year!!! Now after 7 years it did not dry anymore. We called out for servicing AND LG direct, paid 80 GBP to the servicing company only to receive the message, that spare parts are no longer available. LG answered, We would, sorry to say, throw the machine away and buy a new one. Result: Never LG again, throwing a complete nearly new machine away, is this green policy???

At invitation via email from LG, I spent quite a long time writing a careful, truthful evaluation of my fancy still-under-warranty LG washer WM3875HVCA, which has had about seven or eight service visits. Both computer panels have been changed out; the water valve has been replaced; the door latch has been replaced; and still, the thing locks when I try to open the door post-cycle. Also, water continues to leak into the drawer serviced by the water valves, and the supposed anti-wrinkle option, which an LG representative told me directly on the phone is supposed to be constant for the eight hours as indicated, appears to do nothing. It is never on, whenever I check on it after a cycle.I had written a grammatically correct, no swear words, truthful review, and picked only two starts out of five. Would anyone like to guess how LG responded? They denied allowing my review to be published on their site, supposedly claiming it did not meet their guidelines. Um, would those guidelines include singing only praises of their products (i.e.. if you give a negative review, they dont want to hear it, publish it, or know of it)?I am completely disgusted with this situation. LGs email denying my reviews acceptance told me to submit another review as if anything similarly negative would receive their approval for site-publication.As long as I dont rave about this washer, I suspect they are never going to allow anyone to see what my experience has been because then, prospective buyers would take a pause before considering a similar purchase. Indeed, the only reviews, which I read, on LGs site are all glowing about my washer. Ha.

We purchased an electric range, model LRE3012ST, on October 27, 2012, a top of the line model electric range. On the second day, we noticed that one burner when turned off did not show the HS indicating the surface was still hot. This is a safety feature to tell the consumer not to go near the burner since its still dangerously hot. We had two service calls over the next four weeks, and the technician would replace circuit boards. In both repairs the problem became worse, meaning other problems occurred besides still having the original issue.After the technician left the second time telling us he would call back when he had new parts, I decided to call Home Depot; and to make a long story short, LG called two days later and said they would deliver a new range. We received the new range on Dec. 22, 2012. And today, January 8, 2013, after having used the oven, we are unable to turn the oven off. The only way to turn it off is to pull the range from the wall and unplug it. My next call very shortly will be to Home Depot and demand they take this range; and I want it replaced with another range, but not an LG. I dont know where this range is made, but I will guess its China or the parts are made in China. And once again, China screws the American consumer.

My mom actually suggested that I picked that brand and I thought it would be good to give it a try since Ive never had one before. So far its been good. I think its perfect as it is. It has everything that I need in a fridge. I like the double doors on top and the fridge on the bottom. I think its more convenient that way since I use more stuff in the fridge. I dont have to climb on the floor.

The top-loading washer is less than 2 years old. 2 senior citizens have been using it minimally. The supposed motherboard has crashed. The technician says it ends in the numbers 501 and should be 701, so it needs an upgrade. Called LG and they said so sad, I didnt purchase an extended warranty. I need to PAY to have a defective washer fixed?? I can see if it was something I had abused, or if was used excessively, but this is a DEFECT. Anyone else have any success getting LG to own up?

I purchased a LG washer and dryer set 3 years ago. There was a recall on my washer. I was never notified and this caused my computer board to go out. My clothes have been locked in my washer for 5 weeks. LG sent the recall part, but not the computer board. They have me on hold for 20 - 40 minutes and do not provide service. NEVER PURCHASE LG APPLIANCES. They are defective and the company does not back their products and customer services is non- existent!

Will not stay balance have to stop several times to try to balance load - takes about all day to do one load. Will never buy another higher price washer.