Have always personally preferred LG products for our home. We have always had the best with always choosing LG products for kitchen appliances. I like the refrigerators stainless steel, double doors, ice machine, freezer that pulls out on the bottom... Significant discount. There was a really good sale. But wish the whole thing had separate temperature controls rather than just the crisper drawers.

After many years of being professionals in the working world, we have hit on the WORST product and service from an appliance manufacturer. Our washer was just over 12 months old when we began to experience relentless problems such as continuous UE signals, subsequential refilling of the washer tub, prolonged run times up to 4 hours, and soaking wet clothes even after the spin cycle was completed. We called LG Customer Service and were told in so many words---too bad but it is your problem.We have been Honda car owners for 30 years and cannot say enough good about their customer service and working WITH us when any problems occurred. As a result, we have told many others to buy Honda and they will NEVER be disappointed. We were just told by a repairman that the control panel is bad and needs to be replaced to the tune of $234.00. This on a washer that is now about 15 months old. Quality control must not be existent at LG. In this case, we WILL tell all those we know NEVER to buy a LG product of any sort.

Our french door refrigerator stopped working after 2 years and will need a new compressor. It sounds like LG started using a higher efficiency compressor a few years back that hasnt held up well. The replacement part is on order and we will be without a fridge for at least 1 week or longer. In the past, we have purchased much less expensive brands and never had this type of problem. Although the compressor is still under warranty, we are being told that we will be responsible for the hourly service charges. My advice is to avoid LG refrigerators - we will in the future. I have to believe that there are more dependable models, particularly at this price.

I purchased an LG WT5101HV Washer and DLGX5102V Gas Dryer in May 2011. For two years, I had no problems with either machine. Occasionally, I received an Unbalanced Error, but if I did receive the error, the load was truly unbalanced. I received a recall letter in the mail in July 2013 and called LG to schedule a recall service, with the assumption that the defective parts (plastic tub supports) would be replaced. LG sent Buy Rite Appliances to do the repair. The technician arrived and told me he was there to do a software update and was in and out of my home within a few minutes. My washer has been unable to complete any cycle that I have attempted since the software update was performed.I called Buy Rite Appliances to report that the machine was unable to complete a cycle, as it was constantly flashing an Unbalanced Error during the cycle, with or without items in the tub, which meant that the tub filled, agitated and emptied over and over and over and over again, without ever switching to the Spin cycle from the Rinse cycle. I was informed by the technician that performed the update that this is normal and that I should pause the cycle upon seeing the error and restart it again. In my mind, this was not normal as I never had to do this before. Before the recall fix I started a cycle. It completed by itself, and then I moved the laundry to the dryer.After that discussion, I called LG and explained my situation to three different people before someone agreed to set another appointment with Buy Rite to have them look at the washer again. The next morning I received a call from Buy Rite basically refusing to come out and look at the machine, as the Unbalanced Errors are normal. I explained again that my machine had not completed a cycle since the update and was unable to switch from Rinse to Spin and that this was not, in fact, normal. They said they would make a call to the tech hotline and call me back. Later that day, they called me back with some more questions and stated that they would call me back when they knew how to proceed. Two days later, I called them to confirm the repair appointment that LG had previously set with them and was told that they determined, without actually looking at the machine, that I would need a Rotor and Stator and that it would be up to me to call LG and get an APM, and that, no, they would not be out for the service appointment.I called LG again and explained the parts and APM situation with Buy Rite to three different people and was ultimately told that I would need to upload my original receipt before a determination could be made on parts approval. I uploaded the receipt and called LG for a status update. After talking to three more people and explaining the situation each time, I was told I would need to be connected with someone to perform a Smart Diagnosis and after that an extended warranty would be issued and only then parts would be approved. When I was connected with the Smart Diagnosis department, I spent over 20 minutes on hold before being told to call back later because they could not pull up the Smart Diagnosis application on their workstation. I downloaded the Smart Diagnosis application to my phone, which diagnosed a Symptom Num (5, 88), which states the symptom needs to contact the call center. I contacted the call center though the phone application and explained my situation to two people at LG. The second person performed a Smart Diagnosis twice over the phone and then told me that I had no problems, it was just an Unbalance Error and I should check the size of the load and the leveling of the machine, etc. Upon beginning to hear this explanation, I abruptly cut the representative off and explained for the umpteenth time that my washer had worked perfectly prior to the Recall Software Update being installed on my machine, and now the machine was unable to complete a cycle, rendering it utterly useless to me. The representative then scheduled yet another appointment with Buy Rite Appliances for 7 days later with approval for repairs.And here I sit, with a broken, recalled machine, waiting for someone to make it whole again. Although I dont have an exploding machine as of yet, I would be more than happy to be a Named Plaintiff in a Class Action. My receipt clearly states that I purchased an LGAP WT5101HV/S-GLA GR/S LG 5.2 1100 RPM HE TOP-LD. This is not what I have sitting in my home now. I have an LG machine that, by all accounts, tops out at 700 RPM due to the software fix, which is false advertising and may yet explode, and is unable to complete a cycle, but fills completely the tub with water over and over and over again in its inability to complete a cycle, wasting both water and energy, rendering it definitely not, in my mind, HE. And there is that mountain of laundry that is accumulating that no one but me seems to care about.

My dishwasher stopped working a few years ago. The dishwasher was only one year old. I had it repaired and I have never had a problem since then. I also learned to clean and maintain it myself. To have a happy dishwasher and a happy dishwasher owner, try to clean your dishwasher after each use. By the way, I only used hot water and degreaser in cleaning this and now it washes better than it ever has.

I bought a French door LG refrigerator stainless steel. The bottom freezer drawer has runs in it. I thought it was stainless steel. The control panel is peeling back and apart from a factory defect they will not cover neither of these things. I will never purchase another LG product again. Theyre all junk and they do not stand by their equipment.

I bought an LG double oven in February. As soon as I tried to preheat the oven, the oven filled my house up with gas. After many unsuccessful attempts to have LG have someone come out to fix the oven under its warranty, LG finally scheduled a company to come out to fix the oven. After the company attempted to fix the oven four times, the oven still leaks so much gas when I attempt to preheat the oven that I cant use it. Even though the service company has told LG that the oven is defective and they wont come attempt to repair it anymore, LG refuses to replace the oven or refund me for the cost of the oven. I have been without an oven for seven months and Im currently stuck with a $1,500 defective oven. Thanks LG!

Updated on 10/03/2019: LG phoned today regarding my review. Since I didnt have a haul away receipt, there was nothing they could do and since I didnt purchase another LG product, they couldnt help with the cost. They dont care about the customer, as they say they do. I spoke to LG many times during the 3 months I was without a refrigerator and asked that they replace the unit or give me a buyout with no response. An Appliance repair company e-mailed them after speaking to a person in the executive services and asked that they contact me regarding a replacement or buyout, but, of course, they never did.Original review: Do not purchase! I spent 3 agonizing months trying to get the compressor replaced. Every time a technician came they said it wasnt the compressor and changed the fan, door magnet, and adjusted the sensitivity in the door light. Finally I had to call another appliance repair company due to the fact that their warranty company is horrible. Then, it took many weeks to get LG to authorize them to do the work. Finally, the technician began to install the compressor that LG sent 3 months prior. LG had sent the wrong compressor for this model. When the correct compressor was installed, it didnt fix the problem. After many calls to LG, they would not replace the refrigerator, nor give me a buyback. My 18 month old refrigerator is now in the dump and I am very happy with my new GE.

Our LG microwave went out within months. LG refuses to repair or replace (THATS WHAT WARRANTY PROMISES) - only offers ORIGNAL WHOLESALE price paid by our designer, no shipping, NOT WHAT IT WILL COST US TO REPLACE even though we explained multiple times that the price was not what came out of our pocket (because of designer add-on) and not what the model costs now with inflation. We custom cut and trimmed for that microwave. We will be out $100 plus to replace it.

I purchased a top of the line LG stainless washer and dryer a few years ago and both appliances are poor quality. I would not recommend LG to anyone. It has been a frustrating experience, as they are malfunctioning more than they are working! Last year, I waited for months just to get the right parts and then they break down again. My washer is continuously leaking in various places. Service technicians have told me I would be better off with a Kenmore! Very disheartening after spending so much money because you feel you are buying quality. This is surely not the case!

Two years ago I purchased all new LG appliances for my kitchen. The microwave and oven work properly. However the dishwasher and refrigerator are pieces of junk. I upgraded my dishwasher to the Inverter Direct Drive. After trying different loading methods and different brands of D/W soap, the only way my dishes get truly cleaned, is if I use the power scrub setting. This setting runs for 2:45!!!My refrigerator LG model LFX31925ST/02 is even worse!! Every so often it makes loud vibrating sounds (which I have recorded), some banging which results in a chunk of ice that falls out of the bottom. The freezer is on the bottom and has 3 drawers. The top drawer does not maintain freezing temperatures, resulting in defrosted food that has to be thrown out. When I contacted LG Repair service (I paid for extra warranty) I was told that I am not covered for a repair visit, unless the refrigerator acts up in their presence. I advised them that I have photos and videos to prove its poor performance, however that is not sufficient! I called the retail store where I purchased it. After several calls, the store manager called me and apologized because LG would not even cooperate with him!

Updated on 10/22/2019: My three year old LG refrigerator quit making ice, freezer and fridge broken! Compressor and other parts bad, lost hundreds of dollars worth of food. After several weeks, and repairman just deciding to not show up, repair was made and LG paid for all of it, as they should have. Here we are six weeks after repair and freezer no longer making ice and items in freezer thawing. I had asked the repairman if his repair was going to work since I have little faith in anything LG and he told me “probably not because they send the same defective parts.” Well, he was right! I sent a message to LG and I am being ignored. The last repair would have cost me $1600 for a THREE YEAR OLD REFRIGERATOR! Now, apparently, they don’t want to stand by the “repair.” I will NEVER buy another LG product. Original Review: My refrigerator is three years old and it wont make ice, freezer and fridge compartment dont work! I have seen all the complaints about this product and will NEVER again by an LG appliance! I have had other brands for years and have not had a problem. A HORRIBLE product, you have been warned!

Noise! Popping, knocking noises from my LG side-by-side Refrigerator! At first, I only noticed it happening at night. Now, they are happening in daytime as well. Sometimes, it is really loud! The sound comes from the inside. Sometimes, it was from the fridge or from the freezer. I have tried reporting this to their Customer Service Department but I come to a conclusion that they must not have one because I have never had a reply!

We bought our French door refrigerator Sept of 2018. Since then we have had one tech come to our home because it stopped cooling and freezing and he said that it was dirty underneath and it was only 6 months old! By the time he came out which was 3 weeks later it started running again. He unplugged it and and cleaned it and did some things to it. Since that time we have been cleaning it and changing filters every 3 months and it still has gone out 2 more times. Now I have a call into them AGAIN and they are coming out on Aug 18th and LG gave me a ref number so he doesnt charge me because NOW it is out of warranty as they say. They said to call that number and all charges will be covered. I spent over $3000.00 for this refrigerator and it is a piece of garbage! Not to mention all the food that we have lost each time it stops freezing and cooling! Please help us! This just horrible! Diane **

The LG front loader is a horrible machine. Even with leaving the door open it smells like a sewer. Most times clothes come out dirtier than when they went in... Greasy stains that wont come out. Sad that Id rather inconvenience myself & go to the laundromat, than do laundry in my own home. What a waste of money.

Its a front loader, and has many options for washing, as well as the dryer. I would recommend the LG brand. They have been very dependable, and has aided in helping keep our electric costs down. Very economical to run!

We purchased an LG top-load washing machine last year and it is by far the absolute worst washing machine I have ever owned. Almost EVERY single load, since the day it was delivered, becomes unbalanced and will not finish washing. Even after re-adjusting the items in the washer multiple times. It often takes an entire day to wash one load. Serious waste of water and electricity. From the other reviews I see it would also be a waste of money to attempt repairing this problem. Looks like I need to buy another washing machine. Epic fail LG!

My newly purchased LG refrigerator had a continuous leak/drip from the water dispenser immediately after installation. After six attempts to fix it, LG decided to deem it normal rather than fixing the problem. A few weeks after owning this refrigerator, water started dripping from the water filter inside the refrigerator. LG refused to fix this issue and told me that I would have to pay for the repair.In my interactions with LG, the customer service supervisor was demeaning, condescending, rude, and unhelpful. I wrote LG corporate headquarters to notify them of my horrible experience with LG and to ensure that they knew that I was unhappy with their product and their customer service. Their response was that the refrigerator was working as designed. They never apologized for my experience. After owning this refrigerator for less than 3 months and it never working right, I decided to call the place that I purchased to exchange to a different brand. I will never purchase any LG product again and I would recommend that you look at a different brand like KitchenAid or Kenmore.

We are senior citizens who downsized from our house to a co-op. For our co-op we purchased all new appliances. Among the appliances is an LG electric induction range. We moved into our co-op on September 22nd. The range has not operated correctly with one of the cooktops not operating at all and the oven door constantly looking and requiring reprograming. The range was purchased from Lowes and it was recommended that we purchase the extended warranty which I am glad we did. According to the serial number the range was manufactured April 2020. Upon contacting LG it was arranged for a technician to come to our co-op and check out the range. The technician concluded that the cooktop is defective and requires replacement. The lockout required reprograming. The technician was unable to tell us when the cooktop would be available for replacement. We will give LG a week and if not resolved will consider returning the range. Should this not be available for us to return the range if necessary we will institute legal proceedings. It would be to LGs advantage to better checking out their products before releasing them for sale. We are completely discussed and would not recommend LG. We also purchased an LG refrigerator and dishwasher and pray that we have no problems with them.

The knobs were cracked and broken and we were unable to turn the gas all the way off. The repairman said he smelled gas when he entered my house. He ordered three new knobs. I then called LG at 800-243-0000 and told them that I had just read all the complaints about the range knobs, and how upset I am to learn that LG was doing nothing about the problem. I was then told that LG has a new replacement knob that they will send me free of charge. Five new knobs. No charge. I then asked why they were not notifying their consumers. No answer. I hope this will help someone else.

A little more than two years old, this LG microwave (LMV1680ST) stopped working. The turntable does not rotate and magnetron does not heat. Everything else operates just fine. Door latch and switch appear to be solid and functioning properly, so it must be the electronics. I guess I will have to take it apart to look at switch, relay and circuit board.

We bought an LG refrigerator because of the size. My wife wanted to go with GE. I convinced her to go with LG. We had multiple issues with the icemaker and then finally within 2 years, the motherboard went bad. It would have cost $500 to fix. We decided to buy a GE for $800 and had not had any issues. I contacted LG saying that their product required multiple repairs and they refused to cover the work. Lastly, we wrote a letter of complaint stating that not only were we disappointed with their product and response, but we have found mounting complaints that were tarnishing their image. Their response was Sorry for your difficulty, but one bad item does not reflect on their image. It does with us. Never buy an LG product. They are garbage.

I do like my LG electric stove. I have the convection oven as well as regular baking. Cleaning the oven has been easy with just water. The top also cleans well. I use Windex and a razor blade. I have had about 4 years and is an awesome product!!

Purchased our LG refrigerator in November of 2014. Compressor went out in July 2019. Two weeks before someone was able to come out to replace the compressor. The Technician shared with me he has replaced about 400 LG Linear Compressors in just the past 12 months. Told us it likely would happen again and to purchase a Whirlpool next. Was so disappointed after a quick google search on LG Linear Compressors to learn just how bad the problem is. Calling LG was useless. They offered no help and of course never mentioned this was a major problem. Never again will I own a LG product. Please do your homework before purchasing LG. It only takes less than a minute on google to see the problems.

Love the sensors that are inside to control the cooking of the unit, great for popcorn and re-heating. This microwave has the ability of re-heating a cup of coffee without giving it that burnt taste. We especially like the increased capacity of the inside of the oven itself, and like the way it fits under the cabinet over the stove and is vented to the outside.

Our white and light colored clothes started looking dingy. It was a result of the washing detergent not being adequately rinsed out of the clothes. The certified LG repairmen came several times; however, no solution was found. After much going back and forth, I got tired and purchased a different washer. Now, Im stuck with a $2,000+ LG washing machine that is in my way. I feel as though LG has not upheld their product.

I picked up 2 LG stainless steel above range microwaves that were both used, very attractive looking models, 1 was purchased 1 week before the other from different places and they both have the exact same cracked door. The door cracks on the side by the handle just below the arm that locks in place exits the frame. This has to be happening to every single one made since I got 2 in 2 weeks.For all of those who picked out all brand new LG products for their choice of appliances I have to ask if they would have chosen them if the name was Gold Star? Remember that terrible low quality manufacturer from the 1990s that made complete junk? Well its the same company that changed their name around 2000 to LG! How about that! Did you know this? Of course you didnt or you never would have considered LG for anything especially to be your brand for all your major appliances. Sometimes you need to research companies before you buy them. New names like Samsung, LG, Daewoo, Funia, Symphony, Orion, Oritron, iHome, Emerson, Visio, Trutech, Durabrand, Insignia, etc... All have some background, while some of these brands may make 1 or 2 good items, Funia is 1 of the largest manufacturers of all products made in China (kinda like a Mitsubishi or Sony in their own right) that actually makes products for dozens of companies including Sony and a long list of their own sub-companies plus for their own brand name as well. You would be surprised to know just how many other brands they provide parts for. Yet most would pick a Samsung over Funai any day of the week, just to pay more for something thats probably not even better or maybe even inferior to a Funai brand item.Funai has been around forever like Matsushita, Nakamichi, Sony, Yamaha, Mitsubishi, Matsubara, Akia, Awai, Nippon, JVC, and other Asian companies who have all made good stuff at one time but their parent companies have changed as the names are sold to larger conglomerates who names are never shown on their products. Most recently Samsung bought out the Harmon Group which has been making top notch audio gear for generations. Infinity, JBL, Harmon Kardon, Crown and others will no longer be what they once were, this happened 2 years ago and if you havent noticed yet these companies are not winning any high praise from the groups that once held them as top in their field. This is why its important to know who really makes the stuff you buy. Samsung is a maker of junk, plain and simple. They bought Harmon to try and get their foot in the door on car audio electronics and have really no other interest in continuing making high end audio, they will try to phase them out and apply their own brand name audio which will follow along their same disposable electronics junk they have shown to make in the past. You will see nothing impressive coming from them, all flash and bells and whistles. More plastic molded stuff like theyre used to making and they will market it for those who will fall for it. Looks definitely arent everything when it come to electronics, but many will learn the hard way. As most who bought LG did!

Have an LG higher stainless dishwasher that has been determined needs to be replaced by tech. Was offered a white may tag and was told only option or 500 dollar cash. Have been trying to get thru to discuss this matter and cannot get thru after waiting hours for some one to answer the phone. No resolution or cannot talk to supervisor. Bad business on your part. No resolution as of yet.

LG front load washer letters falling off. I contacted LG regarding letters coming off the panel from soap. They said I need to buy a new console. I went to Home Depot where we bought it with an extended plan. They were no help. I called the plan contact. They said that it was not mechanical issue and is not covered. Thought we were buying the best, we could buy instead the letters wash off a washing machine. I forgot to mention mold, does not clean, spots. Do not buy LG.

Our refrigerator starting beeping every 30 seconds. We checked all the troubleshooting suggestions from leveling, moving around the food, buying thermostats, to making sure the doors were closed. We figured out the beeping was the freezer section. We called LG who immediately said the sensor was bad and that the part was covered but the labor will not be. It seems that this is a known problem. Im just wondering why, if its a known defect... why isnt it covered. I havent had the refrigerator for 7 years yet so it should be covered. Right?!?! We corrected the problem by taping down the switch that turns on the light in the freezer section. Last night, 4:32 am, the other section started beeping. It beeps for every 30 seconds for about 20 minutes and then stops for a few hours. Id rather not be able to see in my refrigerator than spend hundreds for repair. The temps are fine. Just, buyer beware.

It simply just cleans clothes, doesn’t get stains out, doesn’t do any thing specific, and I’m short at a normal 5 ft. So the tub is a bit of a struggle to get into. So really other than the Oxi Sanitize which by the way takes 2 hours or some closely equivalent the washer is a plain Jane overly machine.

Now seven year old bottom freezer refrigerator, freezer has ice accumulation build up on back wall intermittently, then ice cream becomes soft serve off and on. Called--not helpful, told to turn off and defrost. Just lost food again. I think seal isnt good on swing door model. I hate this refrigerator and will never buy LG products again.

I recently purchased all new LG appliances in the new black stainless. Love the door in door fridge, enjoy the stove/oven and microwave, but the dishwasher is impossible. The rack design for glasses will not hold any size glass. Glasses continually fall and turn over during cleaning. Often the very top new utensil basket gets caught on the glasses and the racks will not close without being pushed aggressively. The bottom rack has collapsible sections that fall down without force and plates become scattered and stuck together during the clean cycle. The overall cleaning, look and quietness of the dishwasher is good. BUT you will become easily frustrated with the basket configuration. Wish I could return this impossible appliance!!!

We bought a LG side by side refrigerator 7/22/2015. It is now 7/3/2019 and the freezer and refrigerator are dead. Based on all the reviews I have read it is the compressor and it might take LG 10 days to 2 weeks to have someone come and check it out and then another 2 weeks waiting on parts. I think we will just throw it out on the street. we transferred all the still frozen things to a 19 year old Amana that is still running while the 4 year old LG junk is dead. We will never by another LG product

We just purchased a LG 24 CU foot french door refrigerator which was returned 4 days after we started using it. This refrigerator was advertised as having gallon container storage in the door. Wrong. Unless you wanted to turn your gallon of milk on its side to try and fit it into the opening provided. With much rearranging we finally did manage to fit a gallon in the door but had to not use one of the shelves provided to make that work. Then we noticed on about the third day (it takes about 2-3 days for the refrigerator to start making ice) that even overnight we were only getting about 1 1/2 cups of ice cubes. We could make two drinks and be out of ice. They advertise that the ice maker being in the door frees up more freezer room when in fact the container that holds the ice is very, very small and the shelves below the ice maker are nearly useless. The final straw was the water dispenser. Look very closely at where the water comes out of the dispenser. It is an engineering nightmare. Overall we felt like the design of the LG frig was far inferior to many of the other brands. Our recommendation would be either the Whirlpool or the Samsung.

LG WASHER WT5001CW SERIAL 006KWWZ00297 - We purchased this EXPENSIVE washer in December 2010 before my auto accident and I had a great job. We loved it while it was working properly!!!! Now 4 1/2 years later, I am disabled and my wife of 32 years left. I live on very little thru no fault of my own and now this washer has been down for 5 weeks. Approx a year ago, we started having trouble with excessive vibration thru all cycles. This machine does not have an agitator and is a top load wave force washer. We called LG and found out it was under recall. LG sent techs out and changed out the main computer board free of charge. We noticed that the cycles got longer and we still had a vibration although it was better. We were told that it would get better over time. It did not so we just lived with it. Then 5 weeks ago my daughter came to wash clothes for me. During a rinse cycle, it sounded like the world came to an end. Upon inspection, the entire pulsator assy. came apart (bottom plate, center cap and center bolt) and hit the glass top. After dealing with LG multiple times, finally, a tech was sent out. It was the same guy who had previously change out the computer board. He got on the phone with his company and scheduled a repair tech. A week later, he shows up wanting an upfront payment (NOT!!!!!) so he left. I called LG. Now they say there is no record of our contacting them. I have begged these folks for help. Finally I got a number of an authorized LG repair person locally. Now it seems that the main bearing has gone out and most likely for what its gonna cost to fix this washer is over half what I paid for it - SERIOUSLY????????? The machine is 4 1/2 years old and if this is what service and longevity LG products now have, then I have bought my last one - I can go back to a brand new standard washer for what it will cost to fix this thing. SHAME ON YOU LG!!!!! I understand all things can break down, but your customer service is now CRAP.

I bought a LG washer model number WT507OCW from Lowes Jan 2014. A few days ago I tried to use it, pushed the power button, made a clicking noise and shut down. I called Lowes. They would not do anything so I called LG because the washer is still under warranty. After about an hour they set me up with a company in my area to fix it and told me to call them. I called and they refused to come out and repair the washer. I called LG back and told them what happened. LG said they will call me back within 3 days. On the 4th day without a call back, I called LG again. They tried to set me up with the same people who have already refused to repair the washer. When I told them that they again told me I would be called back in 3 days, I told them that was not acceptable and to replace the washer. LG has refused to honor the warranty. I ended up calling a repair service and paying for the repairs myself and LG refusing to reimburse me for the repairs. DO NOT BUY LG.

My wife and I had high opinion of LG before we purchased our home appliances including refrigerator, oven and washers from LG. Their product is very unreliable and breaks often and service is very poor and customer agents care less! We are very disappointed with the refrigerator that is a year old and compressor has gone out but repair takes weeks to schedule and to get the necessary parts to fix the issue. We do not recommend LG to anyone and wish we never purchased their products.

My top load washer blew up inside after using the machine for 5 years without an issue. I had registered the product and never received notice that the company had recalled the model I purchased. When I filed my recall claim LG had all my customer information, including my purchase price and old maiden name, but refused to process my recall until I could provide my own receipt. I went through days of searching and calling Home Depot and complained three times to call representatives that its unfair I have to jump through all these hoops when they already know the selling price to reimburse me for. They stated You have to reconfirm the price and prove thats what we owe you.Ive been without a washer for three weeks now and am out a hundred dollars in laundry costs. As well as $300 in lost clothes when the washing machine blew up and caught on fire inside. LG refuses to acknowledge these costs and the time Ive spent toting laundry all over. The nearest laundromat is 20 miles from my house. Simply refunding me my purchase price is a slap in the face after all Ive been through because of this machine literally blowing up and catching fire inside. My house smelled like electrical fire for almost a full two weeks.

LG REFRIGERATOR AND ICE MAKER has been one of the worst experiences of my 63 years. It looks nice but try getting anything fixed or working period. After having a repair man out to troubleshoot the problem the LG company refused my repairman any help or input at all as he was not an LG licensed repairman. We live in Montana and the closest LG place was 3 hours away. That LG company repairman said if we would hall it to Bozeman they would look at it. My repairman has an excellent reputation and works on every other brand and an Appliance Repair Business. He now refuses work on anything LG as he has had NO luck getting any assistance from LG or their repairmen. Nor have I, as an LG Customer. Two weeks after replacing the ice maker, which never worked again, the refrigerator went completely out. BE SURE TO LOOK ONLINE AT ALL THE LAWSUITS AND HUNDREDS OF CUSTOMERS STORIES OF THE SAME TROUBLES AND WORSE!!!! Be warned!!!

I would never buy any product from LG (FH4B8QDA1) again. I bought a washing machine that within 6 months was marking my laundry with black streaks. I phoned LG who sent their local engineer. The man who came out said he had never seen such a clean washing machine (I used Calgon as per LGs care instruction in the booklet). He took some photos and said they would be in touch... but he thought the door seal would need replacing even though there was no marks on it at all! I never heard back from them. So I phoned LG again. LG said after the engineer had looked at the machine and made a report. It was because I was using Calgon to clean the machine and non bio laundry liquid. I wasnt entitled to another opinion as I had, had an engineer come out to me! The only thing I could do was to get an independent report on the machine.So I went back to the shop where I bought it and they knew someone who did reports. I had an independent report done on the machine and it was proven by two people and photos that there was grease in the bearings that was getting into the machine. After LG had the report it again took a very long time for any response and a lot of phone calls on my part. They accepted the machine was faulty and were going to replace it. I asked for compensation for all clothes and bedding that had been ruined and I had, had to replace. Suddenly there was nothing wrong with my machine and it was the fact that I used non bio!!! The shop I bought it at ended up replacing it for me. I would never recommend LG to anyone and their customer service is appalling. So much, that I havent even registered this new machine as obviously a guarantee doesnt mean anything anyway!!!

We purchased a high end ($2,249.99) LG side-by-side refrigerator last summer. Almost exactly 13 months after delivery (the warranty is 12 months), the ice maker ceased functioning. We called LG Customer Service and were told they would try to get warranty coverage and get back to us within 3 days. Four days later, no call, I called back and got the same runaround - they would call back in 3 days. Four days after that, I called again and they said they would call back when they decided what to do. Meantime we are still without an ice maker on an almost new refrigerator we paid dearly for and no one wants to fix it.

We bought a nice LG refrigerator 26 months ago and the linear compressor went out, luckily fixed under extended warranty. The problem is the replacement compressor is the same and according to others likely only to last 2 years. 4 year life is not what we wanted out of an expensive fridge so as soon as this next compressor fails we will have to do better research into our next purchase.

Purchased a new $2K+ LG refrigerator 4 years ago as part of an entire kitchen suite. The compressor (sealed system) failed, and while the labor wasnt covered under warranty, the parts to repair the refrigerator was covered. I had a LG certified technician make 5 separate visits trying to repair my refrigerator and it was never fixed. It simply will not cool anything in both the refrigerator and freezer. Thus, Ive had to go out and purchase a new refrigerator at my expense. Ive tried to go through the LG process whereby they would consider replacing or reimbursing my refrigerator. They have continued to deny my request, thus the reason Ive been forced to purchase a new refrigerator to replace my LG unit that was barely 4 years old. I will never purchase another LG appliance as they do not stand by their products.

About 3 years ago I purchased an LG dishwasher Model LDP6797ST. I was very happy with it at first until about 1 year and a couple of months. One day a received the error message AE. At the time I did not know what it stand for. I contacted LG and to their credit they sent a technician to repair the unit. What he did that day is replaced a circuit board at the door and the machine was working. And now 2 years later after the repair I received the same AE error message. The thing is that error message according to LG is a water leak. I called a repairman who confirm I have a leak coming from the drain pump. It would cost about $600 to fix. In his word I better off buying a new dishwasher. I paid good money for that dishwasher (about $700) and it only last 3 yrs. I am not sure I will ever buy an LG appliance again. I am now again looking for dishwasher. Very disappointed.

What a disappointment!! A few years back my husband and I purchased new LG appliances for the kitchen and also a washer and dryer - all LG products. Paid a PREMIUM price - all the bells and whistles. From day one there has been nothing but headaches with every item we purchased. From the interior finish in the oven flaking (LG and Home Depot would do NOTHING to help us. We had to purchase new range!!), to the microwave falling apart, the drying faulting out and now this horrible washing machine!! Between the mold this machine creates (yes, I leave everything open and wipe it down after each load), not always working correctly (gets confused...) now the drain motor needs to be replaced which has been estimated at $300 parts and labor!!! This is ridiculous!!! What a piece of junk and SHAME on LG and HOME DEPOT for not producing/selling reputable products and standing behind those products!! As you all know, these items are not cheap!

I remodeled my kitchen in 2011 and installed a LG gas range (model LRG3093ST). My range is right at 2 years old. For the last 6 months, the knobs have been splitting and spinning on the posts so that they do not turn the gas totally off. At first I smelled gas and could not figure out what was wrong until one split and lost a chunk of plastic to the point that turning it did not turn the flame off at all. I wrapped wire tightly around the posts to limp along, but now all are broken to the point none will turn on or off the gas. When I contacted LG, I was told they were out of warranty and I would be responsible for the purchase of the knobs. I told MCM Electronics, which they referred me to, that I would buy more knobs if they are better quality - not plastic. However, they are only authorized to sell original (defective) parts and they referred me to contact LG directly. After reading these reviews, how does LG get away with continuing to provide defective parts of any kind that are dangerous? If this were a car, the units would be recalled or new replacement parts would have to be upgraded. Leaking gas and fires can kill as well as car accidents. I will certainly do better research before purchasing any appliance again in the future - I am sure it will not be LG.

We bought our LG fridge LMXS30776S 2 Door, 2 Drawer POS in Jan. 2015, It is a beautiful appliance, but beauty is only skin deep here, we paid $3200 bucks for this supposedly long term goods. First year had to replace ice maker and PCB board, and got no satisfaction from LG warranty, we went back to where we purchased it and they were able to get somebody to repair it for free, THANK YOU HOME DEPOT! 2nd year roller rack in bottom freezer drawer broke, again LG did nothing to help, this time they said, Oh sorry out of warranty. Thank you for buying LG products. Now it completely died but lights still worked, all the ice cream in freezer melted and of course the shrimp and salmon and our other frozen stuff went bad. Fortunately I have a 30 year old Amana 27cu ft side by side out in the garage (never been repaired since new). We were able to save most of the refrigerated items and just a few of the semi-thawed frozen items. Here we go again!!! Called customer service and they said in broken English like Chinese or something Asian and told me call an authorized LG service tech in my area. I contacted a local repairman, they came next day after waiting over a week for LG customer service to respond (Pitiful). He diagnosed the problem as the compressor was bad. $75!! Really? 2 years old and the fridge dies? I asked him candidly if this was an ongoing problem, his response was he does about 3 per week and keeps LG replacement compressors in stock... Wow. The repairman came back next morning with new compressor in the box and cut out the old one and soldered in the new one, did a very nice clean job too. No charge for compressor but $275 installation fee for a total of $350 bucks to fix a 2 year old top of the line fridge. I sure hope there is a class action suit brewing soon, its not right to have a new product repaired 4 times in 2 years with one of the repairs being a new heart for the fridge... A seriously flawed design in this new type of compressor called Linear, I also lost confidence in the other LG stuff I bought, new Dishwasher, new Range, over the stove Microwave, Washer, Dryer. This company has me nervous now thats for sure. I should have stuck with my old favorite Whirlpool, but to us its a $9,000 mistake I wont make again on any LG product no matter what it is. Caveat Emptor.

What a HORRIBLE company. My refrigerator compressor went out after only 3 years. We have an extended warranty. They failed to show for the service appt, did not notify me via the text chain they CONFIRMED from, called from a FRAUDULENT NUMBER and then said THE CUSTOMER was unavailable? I called that day and rescheduled for 2 days later. They still did not show up. I called and they said they closed the claim because they NEVER HEARD FROM ME after the first appt???? Yes. they did (in fact their EXECUTIVE SUPPORT LINE HEARD FROM ME) and they told me my rescheduled day and time was today 8-12. At this point, they said it was going to be ANOTHER WEEK?! Why NO PRIORITY when THEY caused these delays?? Finally agreed to allow for and outside service provider to come out. I called him immediately and he was amazing. He was there within 30 min to assess the situation. Between him coming and 2 hours later, I got a NEW case number with a NEW service provider (which I didnt need or ask for) and they CANCELLED THE TICKET HE WAS WORKING FROM!!!! Now he cant order parts for me, and they expect me to sit home ALL DAY tomorrow to wait for another technician to come out?? I have never experienced a worse customer service situation in my life. I will never buy anything LG again and will definitely be spreading my story anywhere I can. Still no fridge, lost all of our food and no resolution or ounce of compassion from this company. BUYER BEWARE!!!

After reading the reviews here, I realize I am not alone. We bought our LG oven prior to buying the LG dishwasher.... a few years apart. Initially, I did not have any real problems with the stove/oven EXCEPT that the control panel cracked shortly after we got it, like a month. Fine, everything else was working. We let it go. BUT, now we are having serious issues & of course, they all came to the surface right before this holiday season. Just before Thanksgiving, the stovetop burner would not turn off. I thought it was just my husband being an idiot as he was rushing out of the house making a Jambalaya for the Giants’ pregame tailgate. However, it turns out he wasnt making it up.... It was hot for a long time and would not turn off. HS, hot surface, was the code but the burner was glowing bright red as if it were on HIGH. Took forever to clean that pan. My Le Creuset no less. Then after that, the oven started burning everything and cooking things funny. Burnt on the outside and mushy, undercooked on the inside. Last night, I tried again to use oven.... F-9 error came up. I turned it on and off. Yes, that was my solution in the moment. Now I see that the ovens with that specific warning are a SERIOUS FIRE HAZARD. The ovens catch fire from the malfunctions according to other reviewers. This is shocking and a real issue. I have 3 kids. Honestly, I cant believe Home Depot carries LG after reading all these other accounts of LG breaking down & just not working.So, no holiday cookies or turkey this holiday season b/c my oven that is LESS than 4 years old malfunctioned & is a piece of crap!!!!!!! No food memories with my kids that you daydream about, look forward to with holidays approaching. Nope! Hopes and dreams dashed by LG. And forget about getting a repairperson to come to work on LG. I called several places in the area, and they practically hung up on me when I said I had an LG. As the previous reviewers noted, repair must be done by certified LG contractor.Finally had Ultra Wiz (recommended through LG consumer support) came to take care of the LG dishwasher, which I stupidly bought not realizing LG sucks. The LG dishwasher is quite possibly the worst dishwasher I have ever had. Pretty much had problems with it after 6 months. Within 18 months now, I have had the dishwasher serviced 3x. Ridiculous. As I write this, I am on hold with LG begging for a refund for the stove but that will probably only happen when hell freezes over. Nope, as usual... They say I have to pay for repair and then my case will be presented for evaluation by said mystery higher up. So, I have to spend more money on junky LG product to even get consideration for a refund.... I would take half of what I spent on the stove at this point and put it towards a product that actually works.The only reason I am not stark raving mad is b/c we are about to renovate our current kitchen, and I am getting new appliances anyway. BUT STILL LG is horrid. Never again will I recommend, let alone, buy another single LG product. NEVER. I wish we could ban together and sue LG. Btw, the CEO Bon-Joon Koo is worth 840 million! No wonder he looks so happy in all the photos.

I purchased LG double door refrigerator in October 19. Within one month I noticed plastic body of door depressed from one place. I complained to LG try to explain them the body cannot be depressed within one month unless there is some manufacturing defect or weakness in that part. LG is asking me to pay for the part which got depressed within month. What quality LG boast for.

Love my front loading machine. The red color is beautiful too. It has everything you could wish for, lots of cycles, options to change temp, and even delay wash start time. The wash finished chime is pleasant and the volume can be adjusted. It is efficient and quiet. I love how much water is spun out of the clothes, reducing time in the dryer. I also bought the pedestal drawer for the bottom which helps save the back from discomfort when loading/unloading. I have had my machine since 2007 and have only had to replace the water pump in 2019. I highly recommend this machine, it is worth the money.

Washer is 2 yrs old. Electronics are messed up. It waste a lot of water. Piece of junk. Dryer is 2 yrs old. The electronics are starting to go junk. Wasted over 1000.00. Buy the old time Kenmore washers and dryers. You should get 15 to 20 yrs out of them.

I purchased this Truesteam dryer in February 2017. Since the first day I used it I received a D90 message. My clothes did not dry. It took several hours just to dry towels. My house is new construction so there is no way I have lint buildup and blockage in my vents. I called LG and demanded someone respond to check my dryer just for them to tell me it was fine and working. My clothes still take hours to dry and my gas bill is ridiculously high due to the hours I have to spend drying one load. My dryer is under warranty and yet they do nothing to fix the problem. Will not ever buy and would never recommend LG products to anyone. Total rip off. I am going to continue to contact LG until my clothes dry properly. With LG products, life is not good!

When the machine cycles on it will pump water out of the soap drawer at times. Sometimes when it is started and other times when it goes into rinse mode, flooding the drawer below the washing machine and the floor. It took several calls to a person who did not want to send a service tech. He told us it was because we were using a wrong detergent. That is a perfect example of how little he knows about the product. When we finally got a service tech to come out and look at it, the problem did not show up while he was here and he had no idea what was happening. So although he was a very nice person he was not schooled in the product then he was sent out to troubleshoot. There has to be a troubleshoot guide that is developed from other repairs done in the field. My washing machine is not the only one pumping water on the floor. It Cost 89.00 for the service call. My Daughter paid 40.00 the same day to check her Maytag.

LG is offering no solution to correct a huge problem in my front load washer which is just over a year old. It smells terrible and the tub clean cycle does not work because the dispenser will not dispense the bleach.I know several people with the same washer and the same problem. Help! They tell me I must call a repair person, but I dont think there is a fix for this defect and the washers should be recalled.

Within 2 years of purchasing our top-load (no center agitator) washer/dryer set, the metal around the bleach dispenser in the washer began to rust. We lifted the top of the washer and the entire bottom was rusted. It looks as if the underside of the washer top was not sealed properly from water damage. We found many other similar complaints online and contacted LG, only to be told that the rust is cosmetic. Soon our bleach dispenser will be unusable. During a normal cycle, water runs through the bleach dispenser, so even if I stop using it for bleach, the rusty water will still enter the washer drum. There is no reality in which rust running into the washer should be considered cosmetic.

I dont care how many times a mo. I run the cleaning cycle, it still smells. My laundry comes out smelly. I leave the door open for up to 2 or 3 hours after I wash, dry the inside around the door. I also drain the drain hose about 4 times a mo. I take the roller jets out like 2 times a mo. and clean them. We have leveled it so much and even put a piece of plywood under it and that didnt help with leveling. This washer is really just a joke.

My 3-year-old LG Refrigerator has a failed linear compressor. Apparently this is a known defect since 2014 which was before this refrigerator was purchased in 2016. There is currently a class-action lawsuit filed against LG. I have received the run around from LG. I have called every day since 9/28 and have received a different story about how to get it repaired and if the part has been ordered and where it is in the shipping process. I have now been without a working refrigerator for a week with no end in sight. I have 4 children and 3 adults in my household. This is a HUGE problem. Short of buying a new fridge I have no recourse. No one can tell me when it will be repaired or when I will even receive the part. I do have a guy who will replace the part when I finally get it but every time I call LG I get a different story about where the part is and when it will finally be shipped.The process to get this part has changed with every phone call I make, as has the time frame. On Saturday when I called it was 1-3 days. On Monday when I called it was 3-5 days. On Tuesday when I called it was 7-10 days. Today when I called it was again 3-5 days and still has not shipped. Then I had Jenn from LG call and offer a mini-fridge until we get our part on Friday, but we wouldnt get the mini-fridge until Friday which is when she told me the part will be here. She then offered me $250 for spoiled food, which is quite inadequate since we had to go purchase a mini-fridge already and I am spending about $10 per day for ice to keep the rest of our refrigerated products on ice. She told me the part would be here by Friday 10/4 but when I called LG customer service today 10/3, the part has still not shipped and they said it would still be 3-5 days before the part even ships. Jenn also sent me a text and said I could text her at any time to get an update about my part. I have now texted Jenn 4 different times over two days and have yet to receive a response from her. I dont even know what to believe at this point. I think that contacting an attorney to get some recourse will be my next step. I am going to have to go purchase a new refrigerator since LG is incapable of getting my 3-year-old refrigerator fixed in a timely manner. Steer clear of this horrible company with horrible products! This is the second problem we have had with this refrigerator. The LG dishwasher we have that was purchased at the same time is now on its second motor. It is also 3 years old. Terrible, terrible products! Huge run around from customer service.

Fairly new front loader, LG wm2801hwa, opened its door mid-cycle. I had a flooded kitchen and laundry room. When it was discovered, the machine was observed to continuously flooding water out of its (then open) front door. The water valves had to be closed and the machine had to be unplugged. LG was contacted directly and a service man was sent out. The D.G. Appliance representative indicated that the machine had an assortment of problems, including the main controller. The machine even flooded the kitchen and laundry room again, as the payment for the service call was being processed, for he left the valves on after his inspection.I consider this machine new since it was purchesed about a year and a half ago. I expected LG to step up to the plate here and provide a reasonable response. The door on a front loader should never open like that. Much property damage was avoided only by luck in discovering the flood in time, and diverting the water away from wood and carpeted areas. I followed up with D.G. later that afternoon and learned that they didnt bother reporting the problem to LG. I called LG (again) and found no relief, since the machine was out of warranty.

My wife and I had higher expectations on the model and make. We thought that being a LG model and the new concept of front loading that the clothes would come out cleaner. As far as water consumption no complaints and the company is in the right direction on that topic. But for tumbling of the clothes to get them clean, I think that we need to get back to the drawing board. And as for the quietness of the machine no complaints, either very quiet especially for a washer.

Purchased an LG side by side model #LFXC24726S several years ago (2015?). The compressor went out and after reading the angry reviews on this site, I feared the worst. I called up LG, and after about 10 minutes they had scheduled a repairman to fix the fridge in two days. LG overnighted the replacement part and paid for the repair. The fridge is now humming along and everyone is happy. Thank you LG for the excellent service!

I purchased a new LG washer WT1201CW and dryer DLEY1201W when we moved to a new home recently. In all my 50 years washing clothes, I have never had such a poorly designed machine. The washer is so deep that I have to half hang inside the machine to reach the clothes at the bottom (I am 54). The machine doesnt fill with enough water to sufficiently clean the clothes and I end up with spots and streaks. The dryer also performs poorly, not fluffing the clothes and bunching them so they end up wrinkled. I am very dissatisfied and will never purchase anything from LG again.Updated on 05/25/2016: I received a reply with only a portion of my complaint answered and the answer was ridiculous. I am posting this to warn others, dont purchase a top loading washer and matching dryer from LG. I am a grandmother and have washed clothes for many years, this is the worst appliances I have ever owned.

2 year old machine rusting all along the join at the bottom of machine. When complained and sent photos told rusting around dispenser not covered as powder it is corrosive. It wasnt anywhere near the dispenser. That said, your product is not fit for purpose then, its washing machine it has washing powder in it!. Now we are told it is poor maintenance on our part and not under warranty. Quality brand? I dont think so. Your attitude to customer complaints is to first blame it on the customer. Your product is not fit for purpose, if it rusts that early its a washing machine.

The knobs are not safe just brushing against them just as other reviewers have said and you have gas leaking into your home-no safety lock position. The oven warms up to 500 degrees no matter where you set the temperature, I have burnt everything I put into this oven as I cannot calibrate to get a correct 350 degree which is at where most baking is done! There must be some website or news outlet to alert the public of this piece of junk produced by LG. Will not be buying nor recommending any product made by LG. I will be putting this on our Nextdoor website as there are lots of homes here in upper $$ that are buying and replacing appliances in their homes!

Very clean looking microwave with many features that my previous microwave did not have. I like the different auto selections and the fact that this microwave has a rack as well as a turntable.

Freezer not freezing, repairman did not fix problem. Told me it is a defrost ice buildup behind freezer... I would like file a lawsuit against LG for selling defective appliances. Best Buy sold this junk knowing it was not useful to the consumers.

I purchased the LG top load washing machine model WT4870C only two months ago. It kept giving this unbalance code and no matter what I tried it stopped. LG did a over the phone diagnostic and informed the repairman what was wrong with. I also told LG and the repairman over the phone it looked like the drum seam was splitting. They totally discounted what I said, and a week later the repairman showed up with a number of parts. He took one look and said the drum (tub) was splitting apart. I called Lowes but the only way Lowes would give me my money back or replace it, was if I got a return authorization number from LG. My concern was that I just got a lemon and wanted to avoid a bunch of repairs. I wanted a new one. LG executive department said she could not give me a return authorization until I gave the repairman a chance to fix it. I was not happy but I said Id do it. Then, I thought I would check the LG recalls. It seems that this drum problem was not new. Then, I got into the consumer affairs comments and couldnt believe all the different types of problems LG washing machines were having! Repair after repair! Serious issues... flooding?! Traveling across a room! Im afraid to have it in my home! Im already having nightmares. I will use every means I can afford to try to get my money back and buy a different washer. Open to any and all suggestions. Thanks.

Bought an LG LMXS30076S refrigerator July 2016 and Sept. 2017 everything suddenly thawed out. Called LG several times and they said it would be on me since I didnt buy the extended warranty. They sent me the # for the 1 and only place that handles their repairs within 60 miles of me. I called them and they didnt even want to deal with my refrigerator since they said they always have issues getting LG to reimburse or pay them for parts and service. Id have to pay $89 to just have someone come out to diagnose. They came a week later and said all the Freon leaked out and I would need to have the entire cooling unit rebuilt. It would cost $1200 in parts alone! I called the store I bought this from and they worked with LG and they said they would cover it (how nice of them).Parts came in 2 weeks later, I took the day off to wait for the repair guy. He worked on it for an hour and ran into an issue reaching a part in the unit that he needed to access. He called LG and asked how to problem solve this, they told him to cut it apart and solder it after installing. He asked who would be responsible if he did this and further damaged the unit. They said it was his problem and hung up on him. LG you should be ashamed of whoever you have employed to handle these calls. And you have repair contracts with technicians you treat like crap! Useless junk refrigerator and Im stuck with it? I think a class action lawsuit is in order.

When we built a custom home two years ago we thought we researched for the best front load washer available for our laundry room at the time. My wife and I decided that Consumer Report would be the best reference point. DO NOT GET LED DOWN THIS PATH. We purchased the Front Load LG WM8000HVA. After a year our clothes started to smell so we ran some cycles with bleach, then vinegar, then AFFRESH. Nothing helped... NOTHING.Just go online and see thousands of reviews for front load washers. I dont think it is just the LG. I think it is a problem for all front loads. My wife has a great nose and with that comes a lot of complaining. The solution was difficult but easy: I bought a new $1200 LG WT7600KKA yesterday from Best Buys in Louisville, KY. Giving our current front load to charity.

LG countertop microwave oven completely quit working after 3 weeks. Customer Service said I could get a refund but its now been over 3 months and no refund. I had to write 2 letters and make numerous phone calls - LG is a nightmare to deal with. Their customer service people are barely understandable over the phone, and they never follow up on any of my letters. I just emailed the company again and now they are asking for the same documentation already sent them. I had to file complaints with the Better Business Bureau, the FTC, and the New Mexico State Atty General. The next step will be to sue them in small claims court. This has been a huge waste of time and frustration. I will never purchase an LG product again - a very unprofessional corporation who do not honor their warranties.

I bought LG WM3988HWA washer/dryer combo in 10/2/08, from Overstock.com. It stopped drying and showing FE Error. I paid $89 to diagnose and $960 for changing the bad control board. After many calls, LG now says they cannot extend warranty only because the purchase was from an unauthorized source!

LG Refrigerator owned about 6 years trouble free. Woke up one morning to a freezer and refrigerator full of ruined food. Call LG and with smart diagnostic feature are told it is not cooling properly (Figured that out with spoiled food). Told need to be serviced by LG authorized service and was given a number to call. 155 for 5 minutes to diagnose bad compressor. LG is aware and has several class action lawsuits against them. Guy need to order part. LG warranty does not cover very expensive labor - 320+ to install. From all the reviews online - They install the same defective part and failure rate of the new one is very high- most fail within the next 12 months.

We bought an LG refrigerator 3 years ago. It stopped cooling. The repairman said that LG would provide a compressor but would not pay for labor, which could be from $600-$1100. He suggested that we cut our losses and purchase a different brand. Neither LG nor Lowes, where we purchased the refrigerator, were concerned that we lost a refrigerator full of food and had paid a lot of money for a product that was now worthless. Lowes corporation is aware of the problems with LG but continue to sell them. When I expressed my frustration, a Lowes employee said we should have bought their warranty.

The micro is good. The front of the fan tray is broken because of the heat. It appears as steel but it is plastic. There is no way to fix it without buying a new unit. I called the homeowners insurance. The technician said that nothing can be done. This microwave costs $375 plus $135 for installation. Very disappointed.

This started with my ice maker quitting. After two weeks of messing with that, I find out that the freezer was not working after me and a friend got sick. This needs a major recall. This is terrible. Im going to sue the crap out of them and Lowes. Everyone knows this refrigerator sucks. Why is Lowes still selling it!?

I bought my LG refrigerator model LMX21981 in Nov. 2008. In the last 6 months it started freezing the vegetables in the crispers. I have had a serviceman out 3 times. The first time he followed the instructions of LGs technician and it was okay for about 2 weeks. The 2nd time he came, the tech had no advice for him. The 3rd time he just shook his head and said there wasnt anything else he could do. For the cost and short serviceable life of the fridge I would think LG would be interested in giving better service on their products. Now the whole refrigerator is freezing everything in it, including the milk, eggs, etc. I am tired of throwing out my spoiled frozen food.

I have an LG refrigerator, model # LFC2576OTT. I opened the doors to get a drink in the morning to notice that the unit was so hot. The plastic that connects the module to the inner roof (on the inside) had melted like string cheese. And lights were brown and burnt looking. It also smelled like melted plastic and electrical fire or burning wires. I just thank God that we hadnt left to go out of town yet, because the underside of the cabinet and the top of the fridge were too hot to touch. I fear it may have caught on fire. It was so hot on the top level of our fridge that the metal rings of some of our canned goods had resealed! We lost all our food and canned goods. We had already (one year prior) established a complaint about the product due to poor plastic construction of door handle hinges. After looking on-line, I saw that both of these are common problems with these refrigerators. LG should recall these refrigerators before someone gets hurt. Please someone do a class action suit, because it is apparent to me that LG is not going to take responsibility for their faulty products.

Bought an LG WT5070CW several years ago because of the extra large capacity. My old LG front loader died after 10+ years and since we had a good experience with their washers we went with another. That was the biggest mistake ever! We have a very large family and laundry can get behind fast. It takes a half a day sometimes to wash 1 load of laundry due to the UE code and our inability to get it to balance. Im way behind now and have had to resort going to the laundromat. After thinking about it, with the money we spent at the laundromat, I could have bought a better washer. If I could give it no stars I would. Never again and after reading some of the other reviews I may never buy another LG product. There is obviously no reason to contact the company either after reading reviews though I have sent an email to complain about this washer. The only thing it is good for is scrap metal.

5 years ago I bought a LG stove. Every year since I have to replace the handles. They melt and crack and I find it unreal that any stove would have melting handles as I explained to the service rep. She told me that being it is the 4th time I need to replace them she would try to get them for me at no charge and she would call me back in 2 days with a answer. That was a week ago and I never heard a word. Today I call to find out again I have to purchase them... another 100 bucks. Dont buy from them. They are ripping off customers.

2013 LG 3-Door French Refrigerator, out of warranty. Ice maker quit, replaced. Still no ice. Makes cubes but have to manually cycle the ice maker. Fridge only cools to 50 degrees, freezer only to 22. Cleaned coils, cleaned connectors, checked wiring. Compressor hot, fans running. No obstructions to air vents & ducts. Feel cool air blowing out. What an overpriced, short lifespan POS. I will bet that the 15 year old GE side-by-side that was replaced is still working great. LG... NEVER AGAIN.Updated on 7/21/2017: Jaime of Sears Appliance Repair came by to diagnose the fridge today 7/19/2017. 4 year old LG French 3 Door Refrigerator Model #LFX25991ST/02 TL;DR... DONT BUY LG! READ THE REVIEWS! The original issue was the ice maker would freeze cubes but not automatically harvest them. The tray would fill, cubes would freeze and I could manually run the harvest cycle but 2 trays per day (one morning and one night) was not a serviceable solution. I replaced the ice maker and same problem. After further reading, I measured the compartment temperatures and both the fridge & freezer were a bit too warm even at max cooling settings on the door. So the ice maker sensor never got a cold/frozen signal to harvest the cubes.Fridge was @ approximately 50 degrees and freezer approximately 25 degrees (will still freeze cubes) measured with a Harbor Freight digital thermometer. This was checked dozens of times by me in the weeks prior to calling for service as I tried to troubleshoot the problem by cleaning the coils, checking for obstructions to air flow, check for anything burnt, broke or otherwise defective... Removing the freezer contents and all drawers and popping off the rear cover panel we saw only a little icing on the freezer coils area. Jaime said that there should be even icing on all the coils. Mine had icing only on the top row pointing to a weak compressor. The repair would be in the $500-$1000+ range. And even if it was repaired, there was no guarantee that it would be permanent and last. Even replacing *every* part would not guarantee success as there could be a leak or obstruction in the lines inside the refrigerator walls and they are not repairable.Looks like a new fridge is in order. Jaime had five LG repairs on the schedule for today! Dont waste your hard earned money on LG! This one was 4 years and one month old to the day. BOTTOM LINE: DO NOT waste your hard earned money and valuable time on an LG. They are notorious for blown compressors and major issues requiring the totaling of the refrigerator and repurchasing a new one. This one has cost me $3030 (refrigerator) + $174 (service calls) + $150 (ice maker) for 4 years and one month of use. LGone of the biggest POS and worst appliance investments ever.

Love my LG washer and dryer. The steam function on both has been a great way of taking care of wrinkles and freshness. The quick wash function is exactly that - super quick. I am pleased with how well it cleans all types of fabrics. My only criticism would be the sensor function on the dryer. It is the same complaint I have regarding all sensor type dryers though - they really don’t do a great job and you often come down to find the dryer off and the clothing still damp. The time dry function and personalized functions are very good though.

Purchased stove, dishwasher, microwave, refrigerator on May 07 2017. On 8/16/2020 our refrigerator stop working. Check the owner manual to see if there something we can but nothing, call LG customer service and was told that they need 48 hour for the repair to be approved, call this morning and was told that they have available 08/25/2020. This is unacceptable due to the fact that is almost brand new, we lost most of the food and by the way our dishwasher is not working either. Call two months ago and we was told that we need to pay for the repair, when I was told the the motor has ten years warranty and the error code that is giving is the motor.

We purchased a Kenmore Model 79551833412 side by side refrigerator that was manufactured for Sears by LG. This units compressor failed after 17 months. I came to learn there was a class action lawsuit filed against LG for this same issue which unfortunately was dismissed. Because my mother in law is 88 years old and the estimated cost of repair was nearly the cost of a new refrigerator we chose to purchase her a new refrigerator rather than wait for it to be repaired. Sears says their warranty is only one year but the Sears rep said that the manufacturer provides a longer warranty on the compressor but labor would not be included. I contacted LG to see if they would do anything for us. They said that our recourse was with Sears so they wont stand behind their product. Stay away from LG refrigerators.

I bought LG Refrigerator Model #LFX31925ST about a year ago and all of a sudden it started making this irritating noise that is coming from around the bottom of the fridge. After making so many complaints to LG explaining to them about my problem they were telling me that the fridge was not sitting on a level floor. Making a long story short after a long battle with LG they finally send a technician to fix my problem. He told me to take all the food out of the freezer and he removed the panel that was covering the fan and replaced it with a panel that has a heater. When I asked him why he admitted to me about the design flawed where the fan builds ice and thats where the noise was coming from. He said the new panel has a built in heater so it will not build ice and that he is going around and changing this panel for customers who complain about this problem. For LG not to admit this problem and giving me the run around for more than a year was unacceptable. Had I not bought the extended warranty they would have not bothered to even do anything about it. This is being disingenuous and unfair business practice. So if you have noise problem call LG and ask them straightforward to come and change the panel regardless it being out of warranty or not. Sad but true!

I just looked up LG on Google to get company information because the lights on my french door LG purchased in 2006 melted the covering. After reading other complaints, I feel that my time may be wasted with calling the company, but will do so anyway. It appears with all these complaints, that LG may be a product I will stay away from in future. One of the plastic drawers broke early on but the light problem bothers me.

I purchased an LG Easy Clean microwave in 2014. The unit wasn’t exactly cheap but I figured I’d invest in a better quality unit. Recently (2018) I noticed the smell of burning and sparking coming from the unit. I opened the door and noticed that the inside lower left corner was physically melted??? I have never experienced anything like this with any other microwave in my life. Obviously I felt this was a safety issue and an obviously defective microwave.I called LG and jumped through all their hoops, providing them photos etc. They were supposed to call me back (they didn’t). When I called back I was told that they only offer a 1 yr warranty and the fact that I got 4 yrs out of it was good. Umm, a melted door is good??? Long story short, LG told me I can try to find someone to repair it but it will be costly and recommended I buy a new one. Yup, after only 4 yrs. I asked if a “MELTED DOOR” was particularly concerning to LG? He said no, it’s 4 years old. Umm, well I guess it had a good run in LG’s eyes. I’ll never buy from LG or any affiliate again. WOW!??

LG Tromm WM0642HW - I purchased my washing machine and dryer in June 2007. Today I was told the washing machine was not repairable. This washing machine has been a total disappointment. My clothes never smelled clean. The machine stunk always. There were times I had to wash the clothes twice to get them clean. The wash cycle was at least an hour long. I am really not sure how that conserves energy. I expected the quality of this machine to be top notch. For me it was not. If I knew I was going to have to buy a new machine in a little over 7 years, I certainly would not have paid for the top of the line machine like I thought I was getting.

Our LG refrigerator compressor went out. I have been on the phone 4 times for hours and today was told the compressor warranty is only 7 years when I was previously told all was good it was 10 years. They had previously asked for all my information each time and even email of the repair place to initiate the warranty. WORST CUSTOMER SERVICE EVER. What a waste of time. I will NEVER EVER BUY LG again.

Purchased LG fridge couple years ago from Home Depot on clearance. Nice, big, spacious. The ice maker has a silly ice plus button to make more ice. First, the ice compartment is small so the ice plus button is really needed to be on all the time. Second, ice plus button turns off automatically. So if you use a lot ice dont buy one that has an ice plus button. LG should have an ice maker that does not need an ice plus button. Thirdly, the so called water filters you have to purchase from home depot are not oem filters. The OEM filters are high priced and need to be changed every three months to get the water to dispense like it did when it was new. I will not purchase another LG ice & water dispenser on a fridge. For future reference buy simple less headaches.

Our story starts with a happy purchase of an LG Refrigerator (LGXS24623) at Home Depot in September 2018 that was supposed to arrive in about 6 weeks. It never got to us, we called Home Depot to inquire and they said, “Oh sorry, it’s lost, we’ll see what we can do, it will take another couple of weeks”. Long story short, we received our fancy new fridge. We connected, set it up and after about 4 hours we opened the door and it wasn’t cold. We changed the temperature a bit and waited a bit more, but nothing changed. It was warmer in the fridge than in the kitchen. Time to call LG… Long phone call, more waiting, nothing, fridge still warm. It was a useless service, they were not able to help. Called LG again in the morning, on Sunday. They booked a server technician for Thursday or Friday which meant 5 more days with no fridge. They also asked for some paperwork which we scanned and sent the same night. Thursday, I receive a voicemail from the technician that he has no paperwork from LG and he’s tentatively setting up a visit for Saturday afternoon. Called LG, had more discussions on the phone, they promised to give an answer in the same day… I did not hear from them again. On Friday I finally managed to get in touch with the technician, who promised to come Saturday between 3-5. He finally showed up at 5:45, I guess they are very busy fixing LG’s faulty fridges, to tell us the compressor is dead and left to order a new compressor. We will not be ordering from LG in the future, the fridge reviews are good, I cannot tell you anything about that since mine never worked, but the LG service is the worst you can find. They never saw a problem in letting a customer live without a fridge for weeks, one service agent had the audacity to tell us he grew up without a fridge… I wonder if this is in their protocol.

My LG microwave is not working and failing every time. The service people accepted that there is some manufacturing defect but not replacing. They have charged more than Rs. 2000 at different visits but still not working.

Complaint No. ** dated 18/6/14: We were told that refrigerator will be kept under observation for 3 days by Mr. Sanjeev **. But it was returned back the very same day and we were told that the problem has been rectified. Complaint No. ** dated 30/6/14: Another complaint was lodged by telephone due to the same problem. The above complaint was unanswered and receiving the same problem, another complaint was lodged on 7th July with attached images by email. Again no response from LG. Subsequently emails were sent on 11th July after which complaint was attended by Mr. **, who told us to mail the images again, keeping him in a copy. This was done on 19th July. The complaint is unattended for over 2 years.

I bought a LG microwave 3 years ago and it did not last even 2 years. It stopped working. And it says that it has a 10 year warranty on it. So now I have a Oster brand. Let’s hope it lasts longer. I have tried to get in touch and still trying to with LG.

My LG Refrigerator, which is 3 1/2 years old, stopped working and freezer contents melted onto hardwood floor causing damage. Called a local technician who advised I needed to call LG but also advised the problem was with the compressor, a known and continuing problem with LG. Contacted LG, they sent repairman who fixed it. It is now WARM on the inside and I am afraid it is a fire hazard. Have contacted LG through proper procedure TWICE MORE but they are completely ignoring me. How do I get added to the class action lawsuit? I regret purchasing this appliance.

UPDATED ON 1/20/2021: We contacted LG about the problem that we experienced but to no avail. Even though their instruction booklet told us how to cook bacon (which we followed) the microwave caught fire. Apparently there was a problem with the unit. After going back and forth with them about this problem they finally e-mailed us a letter stating they would reimburse us the amount of money we spent for the microwave. The only thing that was required was that we purchase a new LG microwave, which we did. We had to send them copies of the purchase receipts from both microwaves and the labels off the old one, which we did in order to get the refund. We were then instructed to dispose of the old microwave. Unfortunately they did not hold up to their promise. After many calls on our part with promises of them getting back to us, with what appears no intentions of doing so. Now they are telling us that we were the cause of the problem, and will not refund our money even though they sent us the letter telling us otherwise.ORIGINAL REVIEW: Purchased a LG microwave about 5 months ago. While cooking food according to their instructions in their manual the microwave started on fire. Either the manuals instructions were wrong or the microwave malfunctioned. LG was called and a service person was sent out. We were informed by their service department that the service person they sent out would determine whether the microwave would be repaired or replaced. According to the service person we had been misinformed in that he does not make that decision, and that is left for someone else. We were told that he would turn in his report and we would be contacted. An engineer contacted us and said that the microwave did not malfunction and because there was a fire in it LG is not responsible. Why is it that we followed all the directions but yet they dont want to acknowledge that there is something wrong with the microwave? No pictures are available as damage was on the inside top of microwave.

Model LFX25975SW LG refrigerator - My complaint regarding the subject LG refrigerator is the same as the one posted by Darelyn of Peoria, AZ on Sept. 20, 2012. The housing around the ice and water dispenser turned yellow in about 2 years. This is unacceptable on a white refrigerator in an all-white kitchen. After getting rejected by the LG customer service, I filed a complaint with the BBB (case #**) and after their mediation, it was rejected by LG again for the same reasons that Darelyn received, That they do not warranty cosmetic damage. I wonder if they ran that by their marketing team as this is what sells these models. I am trying to start a class action suit against LG on this obvious defect in material used. Anyone wants to join?

Got my moneys worth, as had washer 8-9 years and finally was condemned. Washed 8-10 loads a day, everyday with 8-10 family members in living with us at anytime. We live out in the country and have moved 3 times in the 9 years making it hard on the machines, but they always gave great service.

Within 45 days of purchasing our brand new LG front loading washing machine, it began to leak water all over my floor. A few repair people came out and told me that the machine was over-sudsing and to use less detergent. They advised no more than a tablespoon of detergent - the machine still over-suds and drains out onto the floor. I have made several phone calls to LG and had several repair people out and they keep telling me the same thing - use less soap. There is no point in washing clothes and towels if you can only use 1 teaspoon of soap, the laundry does not smell good. I had a Whirlpool Duet, front loader, for 10 years and it NEVER leaked. Same laundry, water, soap, location, etc., the only thing that changed was the HUGE MISTAKE OF NOT BUYING ANOTHER WHIRLPOOL!

I bought a new LG washer and dryer to replace a 15 year old washer and dryer that ironically still worked fine. The new LG washer and dryer have paint jobs like a Ferrari but they are more like a Yugo in quality. The dryer had a complete computer board failure ($200 repair) and now the washer has a transmission issue that not surprisingly is not covered by the 10 year transmission warranty. Now, I sign on this website and find out why all my clothes smell like mildew too! I would strongly recommend against an LG product.