I’ve had nothing but issues with my refrigerator... Ice maker gives us grief and leaks at times, but most of all the problem at hand is the fact that our refrigerator just randomly overheats and when we reset it it gets super cold...it typically takes all of 24 hours of messing with it and resetting it multiple times to get it to run properly! We’ve tried to get it warrantied out with no luck so far!

I purchased this Samsung fridge at the Home Depot Woodbridge in Avenel. A week after, we experienced a leak until today. I called Home Depot and they are going around in circles. Samsung has canceled me twice the service. We have almost 3 weeks with this issue. None is getting responsible. I have lower back pain from picking up water. My arthritis is getting very bad for all the ice I removed from the middle draw.

Never seen any dishwasher with short life; after 3 years the bottom door leak water when the pump run. Now I remember why the sale rep told me not to buy any Samsung appliances. I got almost everything in my house are Samsung, they look nice. However, I remember the refrigerator failed a last years ago, then the dishwasher. Search for leaking Samsung dishwasher, and never seen so many complaints to leaking door dishwasher. THIS WILL BE MY LAST TIME BUYING ANYTHING SAMSUNG PERIOD.

The dishwasher spontaneously started beeping and flashing LE code. Drain motor runs for about 10 mins, then shuts off but the LE code continues to blink. The manual says to turn off the circuit breaker and call for service. Ill call on Monday and see what they say. I read on this site that others are having the same issue.

I am very disappointed with the Samsung refrigerator model: RF28HFEDBWW I bought at Sears 2 YEARS AGO!!! I had a repair person out yesterday and he could not remove the back panel inside the refrig b/c the screw would only tighten, not move left to loosen. We had to defrost the coils in the back of the refrig since he could not reach the coils. All food had to be removed. We hope that once he drains the built-up frost that is now defrosted that the refrig will work. Just pitiful. I will never buy a Samsung product again!

I just purchased a house with all new Samsung appliances, including the dishwasher. I am impressed with the Samsung, it is huge, and it cleans wonderfully. Its quiet, and I love the soft push buttons on the top of the door that are hidden from little fingers. It has great little chime noises that let you know when the load is done.

Rf-267 is a faulty item. I have had this refrigerator for only 2 years and already 3x I have had to repair it. First, the fridge/freezer was warm and now the sensor was not working with ice build up and loud noise. Do not buy Samsung refrigerators.

After purchasing all new matching appliances refrigerator, stove, microwave and dishwasher 2 yrs ago, the Refrigerator stopped making ice after a couple months of owning. Plus its the noisiest refrigerator, ever. Service rep. came in and defrosted it, and it began making ice again. Ice is always soft and water drips inside the lower compartment. Several calls for service rep, with same repair results, defrost. The week the warranty expired, same issue. Called manufacturer. Asked if there was a recall on the refrigerator. They said no. Unbelievable, poor engineering, there should have been.They offered a free repair service, with replacement of ice maker. Well completed job. Ice is a bit more solid, but ice maker still froze up within three months of replacement, sad. I will never buy another Samsung product. Very poor customer service too. Sold all appliances for a loss. Bought all new GE Appliances. Still Made In USA. Better warranty. They look and work great.

Samsung refrigerator ice maker freezes up and has issues with temperature. This is a manufacturers defect, a design defect, and Samsung sold the refrigerator knowing that it has recurring issues. There are several service bulletins about this and Im aware of many complaints due to this defect. We have had issues with this fridge since purchasing due to this defective design flaw.

Purchased Samsung Model #RF24FSEDBSR French door refrigerator in 2014, and shortly after began having numerous problems with both the ice maker and the overall temperature control. Had a factory authorized service tech come out, who told us the ice maker is a defective design for which Samsung has no solution. He stated he has seen hundreds of these, and there is no fix. The ice maker does not make more than one batch of ice each 24-hour cycle (sometimes not even that). It will not dispense cubed ice (crushes it every time), and water runs out of the dispenser, filling the glass with ice and water. It freezes solid, thaws, and then freezes again, requiring that we defrost the ice maker every other day. (Are you freaking kidding me??!!)The temperature controls are fickle, often not holding the temperature at the setting selected. This refrigerator was purchased as part of a total kitchen remodel, and we thought we were getting a great value. Instead, it has turned out to be a huge POS costing us money for attempted repairs and a great deal of frustration. I will not buy another Samsung refrigerator again, and I will discourage everyone I know from ever doing so. Their claims of reliability ring hollow, and their customer service on this product is nothing but a cruel, pathetic joke. Do not buy this, or any other Samsung refrigerator.

Purchased a Samsung side by side fridge from Lowes August of 2014 and in 9 months I had the ice maker go out and the fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced twice. The ice maker unit had to be replaced once. Now my warranty is over and the ice maker has gone out again and Samsung says theyll cover the parts but I have to pay for the labor to fix something that was already fixed by them under warranty thats broken again 3 months out of warranty. The new parts for the ice maker were put in fridge Sept 2015 and broke in November 2015. What a joke. Horrible horrible product. A class action suit needs to be filed on the refrigerator issues. Consumers are getting ripped off.

I will likely never purchase Samsung home appliances as they have been unreliable, service technicians do not recommend, and my dealings with the manufacturer have been severely delayed, unresponsive, and unhelpful. I purchased my home 3 years ago in which the investor renovated inclusive of purchasing new home appliances. In 2020 my fridge went out, within the warranty timeframe. For 4 weeks, Samsung could not get a tech to come and service my refrigerator so they decided to provide me with a refund. I was never verbally informed by the manager to keep my fridge. I sent in my documentation and was told after my fridge was hauled away that I was supposed to keep the fridge. Customer support has been horrible, for months Ive tried resolving this issue. Samsung is not honoring the refund and I am out a grand as I replaced the appliance out of my personal funds. Ill never buy Samsung and will definitely tell my networks and other real estate constituents to stay away from these home appliances.

We have had nothing but trouble since we bought a Samsung refrigerator. French doors with refrig drawer and bottom freezer. Ice dispenser in door leaks water continuously, ice maker shaves ice no matter what setting you choose (cubed or crushed), freezer drawer does not open all the way without jerking hard on it. We had repairman come several times while it was under warranty and they never got anything fixed? They said that’s just the way they are. Really? Back of refrigerator, behind panel, freezes up all the time and I have to defrost every few months. Drawer that holds the ice freezes shut and can’t open it. This refrigerator sucks. I would NEVER buy another Samsung product ever, EVER again and certainly would not recommend you do either!!!!

My french door refrigerator from Samsung has to be the worst product we have ever purchased. We have to defrost this thing every other month. The repair company I had come out said he really couldnt do anything. I paid too much money for this refrigerator to throw it out but I really hate this refrigerator. We have purchased other Samsung products but I think they need to get out of the appliance business and stick to electronic.

Samsung DMT800RHS dishwasher woes - I bought this unit from Appliances Connection in NY over a month ago and today is the first day its been able to run. The door hinges werent assembled properly and the first time I opened the door, it broke. It took a month and a huge runaround between Samsung, Appliances Connection and the local service provider to get the parts. Once the door was repaired, I completed the installation and it leaked all over the floor. I loaded it into my truck and took it to the repair center myself to save time. I hope my trouble is over with this unit. Samsung, their dealer and the repair center played point the finger for a month - very poor indeed!

Samsung is stalling on my repair/replacement request until I pass the manufacturer warranty. I contacted Samsung several times requesting that they either service or replace my refrigerator. The refrigerator is constantly leaking in the drawers, the freezer and the floors and does not cool well at the recommended temperature. The representative transferred me to an incorrect service department. Second time around, they kept me for 1.5 hours and claimed they can’t find the serial number to match the model and asked me to send them a copy- I did. Still no feedback or contact from Samsung or its service dept. The company is ignoring the American consumer! There is so many consumer complaints about Samsung refrigerators having the same issues as I report. These are not small ticket items. It is about time for Samsung to own up to its bad products and recall these refrigerators. My old refrigerator by a different manufacturer lasted 50 years. The Samsung refrigerators did not last 6 months. It is time for Consumers Affairs and the Attorney General to order Samsung to recall its products and to reimburse its consumers for every refrigerator with problems. It is time for Consumer Affairs and the Attorney General to prohibit Samsung from selling its refrigerators in the US! Thank you.

My extended family has 3 Samsung fridges - 2x RL67 and one RL62. After approximately 16 months, two of them developed noise. The noise stopped each time the fridge door was opened. The problem was with the coil in the cooler - it had iced over. I called a technician for our fridge (RL62), and he repaired the problem. He offered me insurance for three years at a cost of $360. I refused, then he offered me insurance for one year for $200 (the cost of the repair). After Googling the type of fridge problem, I discovered that there is a serious problem with Samsung fridges. It appears that there is every chance that the problem in my fridge will return in several months!

First I bought a refrigerator newest model. After 1 year and a month it broke. We called Samsung and they said first available person will be in 3 weeks!! All food in the garbage. In 3 weeks the repairer came and said that is fixed. Again shopping and after we saw that actually is not working. Again all food went in the garbage . Called customer service they said to wait another one month for another repairer!!! So 2 months with no refrigerator! After 2 months the repairer came and said that he cannot do anything the refrigerator is broken and cannot be fixed. In one year brand new refrigerator cannot be fixed! Also we bought a electric gas range which was not fitting by size together with another Samsung appliance. I requested to return the electric range and they didn’t returned my money! I called multiple times and been told that because I returned just one piece from my order they cannot refund me for the electric range!!! So out of 3000$ for the refrigerator and out of 1700$ for the electric range!!! They don’t answer to emails and on phone calls put me on hold for 2-3 hours and then just hang out! Will never be using Samsung again!!

In less than a year, our refrigerator began having problems. The cooling fan begins making a noise as the ice builds up around it until the ice stops the fan from spinning. At this point the fridge stops cooling. The fix involves taking everything out of the fridge, opening up the back, and using a hair dryer to melt the ice. This takes approx 45 min to complete. The ice will continue to build up and the process must be repeated every 2-3 months.In addition, the ice maker is poorly built. The water comes out at a weird angle and most people who use it for the first few times end up hitting the side of their cup and water goes everywhere. The ice also comes out all over the place and misses the cup, ending up all over the floor. The ice maker itself also began to drip water, requiring paper towels set below it that need to be replaced several times a day. Based on a video online I just watch, this may be caused from the seal at the base of the ice maker. I am currently testing out a fix. To top things off, the ice will freeze together inside the ice maker, creating a huge ice dam. Its fun to find out this has happened when you have guests over only to find out you dont have any ice ready for them.Overall, this product is a huge disappointment and I do not recommend a Samsung refrigerator to anyone in the market. If you are reading this you probably have realized how many complaints there are, and they STILL HAVE NOT FIXED THE ISSUES WITH THE NEWER MODELS!!!

I bought the 4-door RF4287HABP. Initially thrilled with it. After about 3 days, my wife noticed her wine (kept indoor) wasnt as cold as in our old dead LG. I tried about 4-5 different thermometers all with nearly identical readings of approx. 40 degrees in lower door. I contacted Samsung and was told as long as temp fits in their 34 - 46 degree range there is no problem? I said that means I should be able to set it between 34 and 40 degrees. No, I was told. I stated milk needs to be at a max 40 degrees and this is what the gallon door storage is alluded to in their advertising.Then I asked for a sup thinking she was new. I was told the same thing and that my 4 thermometers were most likely off (not considering the whole issue started w/ luke warm wine). They said I needed to use a Samsung thermometer to be sure of results. I asked where I could get a Samsung thermometer. She said Samsung doesnt make thermometers? Triple wow! Well, that was enough of their customer service for me. Back that one went for a good old made in U.S.A. GE.

This is a fantastic oven stove. It heats up quickly the temperatures are accurate. We especially love The Griddle in the middle for the fifth burner. The convection oven settings and the separate setting to roast meat is a fantastic option. The self-cleaning is a great thing does a pretty thorough job. Overall we would recommend this range.

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowes. A year after the purchase (just couple of months after the warranty expired), the ice maker didnt work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldnt repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit. So, evap fan motor part no. DA31-00146E is supposed to be the right part, but the actual thing does not match the original motor fan in my fridge. A month went by and my fridge is making a lawn mower noise off and on. The ice is piled up at the bottom of the vegetable drawer. My fridge is not repairable because Samsung does not have the correct part and no one bothers to correct it. No more Samsung appliance next time.

My old refrigerator had a water dispenser and the water tasted fine. It did not have a water filter. I got the new Samsung with a water filter, and right away, the water tastes bad. I changed to a new water filter and did everything they told me to do like flushing out the filter, and the water still tastes bad. What can I do to get good water again? I do not want a refrigerator that I cant use the water feature.

So we purchased this refrigerator on May 29, 2017. We were so excited about this since we had done a lot of homework and research and this seemed like it would fit our needs. After delivering the refrigerator we noticed that the ice maker was noisy but what the heck, this wasnt a deal breaker. Then the fun really began. On October 12, less than 4-1/2 months later the ice maker went out. They came out promptly and replaced the ice maker with a new one and everything was fine UNTIL February 22, 2018 (again around 4 months later) the ice maker quit working again... So another technician came out and told us that the refrigerator needed to be exchanged. He gave us an exchange number and told us someone would call us within 24-48 hours. (I have learned to HATE that comment). We waited and no one called so I called the company service department and they asked me for some numbers off of the purchase ticket. They told me that they were waiting on this information in order to expedite the exchange. My response was why didnt you call. Anyway, I gave them the information they were looking for (we had purchased the refrigerator at Sears). Samsung informed me that they would call me back within 24-48 hours. Guess what. They didnt. So, I called them again and asked what the problem was now. They informed me that they were waiting on more information and that as soon as they had it they would start processing the claim. This has been going on for almost a month now. Thursday 3/8/18 I turned it over to my husband and he contacted the NJ office and was told that we COULDNT get a exchange but we could get a refund, minus the sales tax and that they would respond in (wait for it) 24-48 hours. We never received a call so I called them back today on 3/13 and was informed that they had it in the file and I explained to the first person that I didnt want a refund, less the sales tax because I couldnt replace the refrigerator with that. She informed me that she was sorry, seriously, who cares. But I told her that we needed an exchange and I wanted to speak to her supervisor. She came back on the line and told me that she could give me the refund PLUS the sales tax and I informed her that I could not replace the refrigerator for that. I asked to speak to HER supervisor. Let me say that it is almost impossible to speak to a supervisor of any kind. These people have a script and they do not deviate from it. I was finally able to speak to supposedly a manager who simply stated the same thing she was sorry but they couldnt do an exchange but she could get me back my sales tax plus the purchase price.I told her that I didnt want my money back because I could not replace the refrigerator and it wasnt my fault that it was a LEMON. She again went through the Samsung Party Line and I told her that I wanted to talk to her supervisor. She told me that she was it and I explained that I then wanted to speak to the person that SHE has to answer to. Guess what... She told me that no one could do anything better than this BUT if I wanted she would have someone return my call wait for it in the next 24 to 48 hours. Hmmm. What are the chances. Just some food for thought here. I have never experienced such horrible Customer Service in my life. Very few of the people speak English and it is almost virtually impossible to understand them. They absolutely refuse to let you speak to anyone else and just continue on with Im sorry and I can help you with that, but they can not help me so why do they continue to do so. It is the most frustrating experience and it will literally make you crazy. I totally refuse to give up and if necessary I will contact the media outlets AND social media to get this resolved... This is absolute BS.

I have an 8-year-old $2000 brushed aluminum Samsung refrigerator. Recently I noticed that it was not cooling properly so I called Samsung, gave all product info, and was referred to a repair facility (Cyberworld in Norcross, Ga). The Samsung tech who came to diagnose problem informed me that my fridge was too old to fix and that I should just buy a new one. I was charged a $95 diagnostic fee, even though the tech did nothing except open the fridge and tell me it wasnt worth fixing.I called Samsung on 9/1 (more than 3 weeks ago) and have called back every business day since then to get some sort of customer service. Each Samsung rep tells me something different. I ask names and employee numbers, take notes on each conversation, and all calls are supposedly recorded. Yet the Samsung rep who takes my call NEVER knows anything, always tells me that my claim is being escalated, and I will receive a call back from supervisor within 24-48 hours. How many calls have I received during this 3-week period? Zero, zilch, nada... NOT ONE!!! I am done with shoddy Samsung products. I am done with appallingly bad Samsung customer service. Samsung, YOU SUCK.

I have a brand new Samsung dishwasher and it is disappointing to say the least. I had a Bosch 10 years ago that was better. Even though I select Hi Temp Wash the water is lukewarm. It is noisy but nothing gets done in cold water. Very very disappointed. Will never buy another Samsung. My washer does the same thing! Use some hot water! I put pails of hot water into my machine.

I bought a fancy computerized refrigerator in March of 2019, started to have problems freezing up and water running everywhere, tech came first then 2 weeks later repair guys came, very rough with the shelves and drawers. In fact broke one shelve, no apologies. Fridge acted up again so called service and they said I would get a refund even though it was no longer on warranty, because parts needed were no longer available. I was told a prorated amount for a refund. So I proceeded with what I was told to do, and then out of the blue I got a text saying my ticket was canceled because it was out of warranty??? Called again and nobody could give me a good answer. But the first guy was very nice and gave me a access number for the refund by Citibank. Well trying to get to the portal was not successful at all and then I get this cancellation **. Definitely not a happy Camper with Samsung. And I have everything Samsung!!!!

We purchased Samsung double French door refrigerator in July 2015. Today it stop cooling and its not defrosting even though it is supposed to defrost itself. The technician had to manually take off the back of the fridge and manually defrost it. The problems came from the 2 sensors on the back (inside). The repair costs $150 for parts and labor. MY ADVICE TO ALL: NOT TO BUY ANY SAMSUNG FRENCH-DOOR REFRIGERATOR. ITS A VERY BAD DESIGN!

I was looking for a specific dimension and appearance including water/ice dispenser, but flexible on price. I have a house built in the 1970s, so my kitchen layout is unusual by todays standards. I found a Samsung side-by-side that fit the size requirement and also had large freezer space and water/ice dispenser. After getting it installed, I had a problem for a while with the refrigerator side and water filter getting below freezing, but then I realized I had a plastic container blocking the vent inside the fridge, and its no longer a problem.

Whoever designed the rack adjuster did not do a very good job it. The plastic tabs that hold it in place keep breaking off. If were using it to move the rack up and down I could understand that over time it might break but we never use it to move the rack up or down. The rack has been in the same position from the time the dishwasher was installed over a year ago and about every six months I have to replace the adjusters because the tab breaks off and lets the rack drop. This is one of the main reasons we will never buy another one and replacing this one even though we have had it less than two years.

My Samsung refrigerator model RF323TEDBSR french door was the best Samsung had to offer. It is nearly 4 yrs old now. From about one year to present it has had freezing up issues in the refrigerator section. After numerous attempt to remedy this issue with Samsung, they just keep giving me the same runaround telling me to level the fridge and set the temperatures as they recommend. I have done this diligently every time, however it is not getting better but worse. They are willing to send out a technician at my cost most likely to do the same thing I have been doing and then tell me its working. One month later I will be defrosting my fridge much like people were doing in the 50s.After doing a little online searching I have found that my problem is not unique. Many other happy Samsung owners are experiencing the same issues across many different models. Apparently there is a bad design with the defrosting system. SAMSUNG does not want to own up to it. I can kinda understand their side considering all the troubles they have had with many of their products such as the washing machine blowing up (we have them as well) and the phones catching on fire. WARNING, dont buy SAMSUNG refrigerators.

In October of 2012, we purchased a french door Samsung refrigerator, model #RF263BEAESR from our local appliance store. It worked well for the first year. When it was one month out of warranty, we started having problems with major frost build up in the ice maker, so much so, no ice would drop. Called Samsung and they told me I had to call a local repair service. I was not satisfied with this since IMHO, a one year old fridge shouldnt be having problems. I wrote an e-mail to the Executive Office of Consumer Support and got a phone call back in days. I explained the situation and told them I would never buy their products again. They offered us a one time service accommodation. A service tech came out, identified the problem as a problem with some sort of heater unit and replaced it. The fridge worked okay for 4 months and guess what, its happening again!!! Called Samsung again and threw another fit and told them it wasnt fixed so they offered yet another one time service accommodation. This time, they replace the whole front control panel and some sort of heater fan in the ice maker. If these problems persist, Ill be asking for a replacement fridge. FYI, people having problems and your fridge is almost new, DO NOT call a service repair person. Call Samsung and ask to speak to Executive Consumer Affairs. Tell them the problems youre having and your dissatisfaction and ask for a service accommodation, theyll set you up with a service call and you wont have to pay a penny.

Samsung has a two year class action lawsuit against it and has known about its faulty icemakers for YEARS, but it continues to sell refrigerators that cannot be repaired. If you are lucky, your icemaker will work for the year it is under warranty. However, expect within six months after that first year, your icemaker will freeze and require constant thawing by a blowdryer. You can pay $250-$500 for a service fee for the technician to inform you that there is NO repair and NO replacement. Your only option is to continue to thaw the icemaker area with a blowdryer EVERY DAY! RUN, do not walk, RUN as fast as you can from Samsung refrigerators!

2005 Samsung microwave -SE- on display. Microwave high end that has an auto cook for types of food. I saw the post about the sensor and read others online for only 10 min. Said it was a humidity sensor that was shorted inside microwave, not a panel. My microwave was totally unusable. No buttons worked and unplugging power had no effect. I am fairly good at fixing things. And it said that you had to replace sensor. But after about five min., I remembered what I last cooked. I cooked corn. I bet that sensor is dirty. Inside on the ceiling of the microwave is a small 1/4 inch hole that the sensor fits. I sprayed it with aerosol isopropyl alcohol. Instant! : 0 on display, the -SE- was gone. The sensor was dirty and caused the microwave to lockup. I did not use but can suggest maybe a Q-tip with rubbing alcohol. A spray worked for me. My microwave is working. Thanks for the info on this site. It helped. Lot of work saved.

Awful, the ice maker freezes all the time, it leaks everywhere. We all know they’re under a judicial battle over all these defects but incredibly Samsung doesn’t care or offer to fix refrigerators. Never again. Run away like it was the plague.

Our Samsung RF220N refrigerator was delivered by Best Buy in May 2014. It failed in August 2018. It is now February 2019, and we are into month 6 of the warranty process, without satisfaction. Samsung Authorized repair people determined that the sealed refrigeration system had failed. This was 4 years and 4 months into the 5-year warranty for the closed system. The authorized repair people tried 4 times to repair the system with OEM parts. Each time it has failed within 36 hours. One set of OEM parts from Samsung arrived already broken inside the shipping box. The authorized service company has declared the refrigerator not-repairable using Samsungs own process, yet Samsung will not authorize a replacement or reimbursement, as provided by their own warranty.Samsung Customer Service prevaricates, obfuscates, misdirects, and does not return promised calls/texts/emails. They regularly deny my fridge is under warranty, despite my repeated submission of documentation. I have never spoken to the same person twice, and I suspect they use pseudonyms so contact info can be lost. They deny receiving my emails, and texts, and routinely claim that the last Customer Service person I talked to did not make any notes in the file. They have changed my claim ticket number 8 times. By the bye, the current number is in the 5 billion, 120 millions. That is over 16 claim numbers for every person in the US. At 8 numbers Ive fallen behind the national average. I suspect Samsung is delaying my claim until the warranty period has expired, and then they will deny all responsibility whatsoever.Our extended family has had several other Samsung devices fail: clothes washer, clothes dryer & DVD player. Need I mention the flammable self-combusting cell phones? Fortunately we never had the ice maker in this fridge connected to our plumbing, or we would likely have been in the claims process after only 1 year. Maybe we were unfortunate in that we might have ditched this faulty device long ago. I sincerely believe that a $1500 refrigerator should last longer than my electric toothbrush. We will never buy another Samsung product (yes, we are slow learners). Nevertheless, Never Again.

Got French Door fridge from Home Depot and just after warranty expired it started making noise... Below and behind. Called and was told compressor (which was still under warranty). Had service tech come out (cost $60) and he said valve noise was normal... All fridge compressors make it... Nothing can be done. Still annoyingly noisy when compressor comes on. Seems am stuck with it. Next time will buy some brand OTHER than Samsung and check consumer reviews first.

There isnt a whole lot of space to store food. The freezer is also lacking in space. The outside appearance always looks like it hasnt been cleaned and it would be nice if magnets would attach to it.

I purchased Samsung French Door Refrigerator Model RFG297AARS for $2000 on 3/2011. However, I didnt buy the extended protection plan (should have) because I had protection plan with local electric company. I started to have problems in Jun 2013. Water in the bottom of the crisper and the refrigerator/ freezer was not cooling properly. I called to have maintenance done on the unit, and the repairmen told me that all of the defrost circuits and the sealed compressor were working properly and the drain lines were clear. They stated that all of the older and same model of mine had issues on lack of insulation in the box and during summer/high humid months, the unit would not keep up. I contacted Samsung and they never heard of this and would be happy to come out to look at the unit. If it wasnt a compressor issue, I would be charged for the visit. So we just unplugged the refrigerator and let it thaw out, and after that it worked okay, but not great. Then in Feb 2014, my freezer and refrigerator stopped cooling, so I called up for maintenance and they determined the sealed cooling system was not working and to call Samsung for repair under the 5-yr warranty. I called Samsung and they sent out a repair rep and he came out and said that the compressor/sealed system was not working properly and he would be in 2 weeks. When he came back, he tried everything but he could find the leak and he stated that it was not repairable!! 3 months later, no working refrigerator, just a broken one sitting in the way in my kitchen. Samsung finally decided to buy the unit back, but it would take 15-20 days and would get back to me concerning the removal of the broken one. No check, no email - nothing at all. Please do not buy this model or from this company. They say they understand what I am going through, but I dont think they do because they would have sent me my check and removed this broken box out of my kitchen so I can buy a new one for my family without a refrigerator.

Called customer service and reported what I felt would be a manufacturing defect. When I went to steam clean the oven this week I noticed on the floor, of the oven, fan-like cracks in the enamel. The enamel was cracked and the metal below was showing in 3 areas. I asked if anyone else had reported this. After the CS rep investigated she returned and said no other complaints and it would not be anything they would address as the stove was 2 yrs old. That was all. I really feel it is a manufacture defect and should be replaced. Hopefully not a ongoing problem. I did see this issue on another review so why was the answer no, it has never happened before.

I purchased a Samsung refrigerator (Model # RF4287HARS, French Door, with the Flex Zone drawer) early Sept 2013. This refrigerator costs me over $2000. After about 2 months, the refrigerator section wouldnt get cold anymore. The digital display read 34 degrees, but I knew it wasnt. After reading up on trouble shooting tips, I unplugged the fridge, waited a few minutes, plugged it back in, then it read 58 degrees. I called for service (a 4 hour window, of course). The technician said it was faulty temperature sensors. He didnt have the parts and said he would have to call it in. It may be up to 3 to 4 weeks to get the parts. I thought this was ridiculous (and it was just the beginning). I called Samsung headquarters, asked them if they would kindly replace my refrigerator with a new one, since its only about 2 months old. They said its NOT THEIR POLICY. They said if its fixable, they will get a service technician to fix it. I FLIPPED!!! I told them, I do not have the luxury to wait 3 to 4 weeks for parts to come in...... I DONT HAVE A PROPERLY WORKING REFRIGERATOR!!! Their answer..... its NOT OUR POLICY. So I ask that they transfer me to upper management. I spoke to their Executive Customer Service Relations, told them my situation and my request. Their response was, ITS NOT OUR POLICY. These are the most useless customer service department heads Ive dealt with. So I bit the bullet, waited about 2 weeks, parts came in, called for service technician again. They replaced the temperature sensors. Im thinking, Whew, Im glad thats over with. About 2 weeks later, I notice the fridge is not getting cold again. Temperature is reading 48 to 52 degrees. Called for service again, they are going to replace ice maker and heating element. I asked the service repair man, What is the root of this problem? He says he doesnt know, just that the fault indicator is telling him to replace these parts. This is where Im at right now, dont even know if this second service will solve the problem. Im infuriated at Samsung. How dare they put out a product on the market without conducting extensive tests. Do they realize what a burden they are putting on their customers? Im never buying Samsung again, EVER!!! If you work for Samsung (refrigerator designer or customer service), shame on you for all the trouble you put me through. Shame on your POLICY. If you make a faulty product and you know about it, OWN UP TO IT! The customer is always right! MAKE IT RIGHT FOR YOUR CUSTOMERS! Or pretty soon, you will have no more customers.

I own a $3000+ refrigerator of Samsung RF 4287HARS which is a French door with a middle drawer. It is 4 years old & already has had a thousand dollars of repair, of course, not under warranty. Samsung does not deliver repair parts timely up to 2 weeks or more - always on back order. THEY WILL NOT RESPOND TO COMPLAINTS... Absolutely, the worse company to deal with. Do not buy their products. Already on the 3rd motherboard.

I Do NOT recommend SAMSUNG French Door refrigerator. Does not stay cold. Freezes up and needs to be continually defrosted. I believe there is a defrost problem with a coil that is incorrectly placed and not long enough so continual problems. Didn’t last a week from last defrost. Waiting for serviceman. I’ve read this is a VERY COMMON problem. Will never buy SAMSUNG (samsuck) again!

Brand new Samsung Electric Range NE59J7850 (March 2017) dual door bake/convection oven FAILS at baking. Console says preheat done and its off by 100 degrees. After another 20 minutes never reached temperature set for. Pizza turned out crusty on outside and raw on inside dough because the temperature was too LOW. Lasagna was ice cold in center after 2 hours because temperature was never attained. I did multiple tests on each oven and at different temp and none worked properly. Samsung has repair service come out and same problem... however when repair called Samsung there was NO fix for this problem. They apparently think its no big deal. Just wait forever for your oven to maybe get to set temperature and then guess how long it takes for a recipe to cook. Fail.Ordering new mother board and sensors but tech is convinced that wont fix the problem. Going back today to talk with sales department at JC Penney. They just started selling appliances and they need to know this is a poor design. Not their fault but if enough people want a replacement then they can put pressure on Samsung. Looking for replacement brand while there. I cant be bothered with an oven like this.

We purchased our Samsung Dishwasher from Best Buy in February of 2014 as part of a 4 appliance suite for our kitchen remodel. BIG MISTAKE! We did not buy the extended warranty through Best Buy. The dishwasher started to fail (would not complete the cycle) in February of 2015. It was still barely under warranty so Samsung sent VA Electronics out to repair this problem. Worked until Sept 2015 when the same issue came back and the front door started to leak. Had to pay VA Electronics $99 to come back out to repair the problem, but it just started leaking again! Never buy a Samsung Dishwasher.

We purchased new appliances from Lowes 2 years ago, Dishwasher, Fridge, Range and Micro. We have not had any problems from the range or micro, but had issues with fridge (fan in the freezer). Repair went smooth with Lowes involved. Happy with that. Now we are experiencing the smell that so many have commented about. That being said: What is the solution? So many complaints, really concerned about the integrity of this company. Maybe if Lowes or Best Buy, or both, discontinue the retail of their product, they might consider improving their customer service. Samsung needs to hire someone that can get your customer service back on track. There are other product names that would love to see sales increases once these go out.

On several models of Samsung refrigerators the ice maker freezes up. Samsung won’t do anything about it. Samsung needs to recall the refrigerators! Do not buy a Samsung refrigerator unless you don’t care about your ice maker.

I, too, am in possession of a Samsung refrigerator with a corroding door. The fridge is 3+ years old and the area below the ice maker is corroding. The refrigerator is black and the spot where it is starting to corrode is very noticeable and is embarrassing to say the least. Obviously it was a really bad design and the door should be replaced. The warranty does not cover the cosmetic issue but I feel this is a workmanship issue that should be covered and is a product that is deficient and Samsung should provide new doors. I have called Samsung twice who told me that I should call the retailer who I purchased the extended warranty from and the retailer told me to call the manufacturer. I will not make another purchase of any Samsung product and will not use the retailer any longer.

UPDATED: 3/31/2021: I purchased a condo 8/8/2020 in Pasadena that had been remodeled by the seller with brand new Samsung appliances all purchased 1/30/20. Delivered 2/01/2020. I called Samsung warranty Nov and Dec 2020 about the ice maker making horrible noises. They told me I was under warranty and that the ice maker had been recalled for RF24R7201SR/AA, payment of 1979.99 from Best Buy with receipts in hand. It took Samsung three service visits, months later to not be able to remedy the extreme noises while replacing the entire ice dispenser. They then informed me that now I was out of warranty and they would only offer me 1800.00 and for me to remove my warranty sticker to send to them. They informed me that Best Buy would now not swap the unit out because I was a few months off warranty but I was under warranty when I called and it was first serviced with this issue. I then reached a gentleman at Samsung March 25th at 10:05 am, call was recorded, and I was told that they changed their minds and that they have these refrigerators on hand through Samsung despite Best Buy not being able to help me. I asked him if he was sure because the previous calls insisted on sending me money for a devalued amount at 1800.00. He assured me that the call was sincere. I then called back 3/29/2020 and of course was told that that deal didnt exist for me and again only to take the 1800.00 offer. Calling them is like calling another planet of incompetent employees who hardly speak English at all and have no clue whats really going on. It is the worst company that I have ever dealt with in my life and my whole home is filled with Samsung appliances. Soon to be replaced with LGs when these stop working because Samsung has horrible customer service and treat their high paying clients like garbage.ORIGINAL REVIEW: The worst experience ever! Calling Samsung’s 800 number for warranty issues is like calling another planet of people so unqualified and unhelpful. I purchased a 2500 refrigerator 1/2020. Delivered by Best Buy in 2/12/2020 and the ice maker was making horrible sounds 9/2020, 10/2020, 11/2020. I called while it was under warranty and they promised I caught it in time. After they attempted to resolve the issue and couldn’t we entered into 2021 year and they changed their minds telling me they could no longer swap it out with Best Buy because it was out of the year 2020 timeframe. Despite telling me while I called in 2020 that I was protected as long as I presented the purchased receipts that I did! They are only offering me a low prorated amount of 1800 and to remove the warranty sticker. That’s just insane customer service when my whole home has Samsung products. I can’t even believe this company and I will never buy another Samsung again.

Dont buy Samsung dishwashers! I bought DMR78AHS stainless steel dishwasher and it is absolutely horrible. Weve had nothing but problems. The brackets constantly break off, clogging the unit. I have to constantly rewash the dishes because they dont come clean. I have to towel dry the dishes because the machine doesnt dry like it should. I have had the water pump replaced. I have had numerous service calls to my house and thank God I had extended warranty. I didnt have to pay for it, but Im still pissed with the warranty because they took me through hell and back before they finally ruled it unfixable - and agreed to give my money back. Never again will I buy their appliances. When I talked to the rep at Lowes Home Improvement, she stated that they get a lot of complaints about the Samsung dishwashers! Buy at your own risk!

We purchased a Samsung French door refrigerator and are not happy with it. One day, when it was quite new the freezer just stopped working and everything defrosted. Then we had a problem where the water dispenser would not shut off and we had a flood until I could get to the water shut off valve. Now the problem is water dripping from the ice maker. I researched this problem and it is a known problem with Samsung French door refrigerators. Wish I had known before I bought it!!! Supposedly has to do with the auger case. Will never buy another Samsung product.

I have already read several accounts of what has also happened to us - our refrigerator stopped cooling, allowing our food to go bad, which I feel put our family at risk of food-borne illness. We also had to throw all of our food which was substantial. This is clearly not an isolated incident and I feel that Samsung is being very irresponsible. Instead of issuing a recall, which would be the ethical thing to do, they are avoiding helping consumers find any solution at all. I posted my issue on their Facebook page and mine was the only complaint that went unanswered - likely because of the class action suit against them for just this reason. If they help you, they are admitting something was flawed with the design. I contacted them directly and I have not heard back yet. Very disappointed.

The model I have is 5 years and the freezer does not work. I call Samsung. They send a tech once then another one. They fix the problem then two months later the same problem again. Call Samsung again. They told me the fridge was out of warranty that I have to pay 950 dollars to get it fix. Guess what I am still fighting with them. Dont buy a Samsung refrigerator. Dont do it.

The ice maker started jamming right away. When we called they gave us instructions on how to clear the jam ourself. I have never had a company tell me to fix anything myself. What they told me to do did not fix it. So we called and finally got them to send a service person out. He did not put a new ice maker. He just caulked around the ice bin. Within a day it was jamming again. We called to have a service person come back and fix it. When he came he put a whole new ice maker in. No help! It is still jamming and now it is gathering ice in the chute inside the door and then when the door opens ice flies everywhere.Putting in another ice maker is not going to solve the problems we are having because the blades have too much slack in them and they go behind another blade and they hang up. We called and told them we wanted them to come and get the refrigerator and of course they refused to. The company should not be allowed to sell this kind of junk and then make people keep it. I wish we had known how bad the product was and hope everyone will beware of buying anything Samsung!

Bought a microwave as part of a package at Home Depot. I never write reviews but frustration with the product and service has compelled me to warn others. Bought new in August of 18. The unit worked for a short period then started to shut off while heating of foods. Called customer service and they told us to unplug and wait 5 min. That happened often until we eventually called for a service call. We had to remove it from above stove as Samsung does not do this. Said it was a liability issue. Technician came out and attempted to fix. Did not have correct parts. Came out again and still did not have the correct parts. Waiting for 3rd appointment. Will see if this fixes problem. Major inconvenience to have to wait for service tech on 3 separate occasions. Quite unfair to consumers. I recommended they send out a new one after the 2nd visit. Would have been cheaper for Samsung. Home Depot recommended Samsung as a quality brand. I will never buy another Samsung appliance. Totally bad experience all around. Had I read the reviews before buying I would have bought another brand.

Bought top of the line 2 yrs. ago and unit is now unusable! Purchased top of the line gas stove/oven. After setting it to clean the oven will not unlock, control panel is out, this virtually controls all of the unit. Had to move unit out from wall, removed back panel to get the oven to open, control panel is still out. Stainless steel top is sooooo cheap! It scratched first time cleaned! What a piece of trash! We will never buy from Home Depot again and never another Samsung! Made in the USA for us.

$2900 Samsung french door refrigerator. Ice maker failed a little over a year after we bought it. I would have to remove the ice bin and use a blow dryer to melt ice buildup internally in the back of the freezer for about an hour each month to get the ice maker to make ice. Customer service was no help. Technician said it would cost $500 to fix. Refrigerator stopped cooling after two and one-half years. It would cost nearly $1000 to repair. Replaced it and will never buy another Samsung product.

We have had this fridge for almost 18 months. We bought it from Best Buy along with a 5-year warranty. When Best Buy delivered it all 3 doors had massive dents in them. They brought new ones within a few days. The ice maker has spewed ice chips no matter what size/shape the glass you use or where you hold it under the dispenser, ice goes all over the floor. The ice maker makes so much noise in the process of making ice that it makes a crashing sound. The right side door doesnt stay open!!! The wonderful techs at Best Buy have been out at least 5 times to repair both, along with sending new parts, etc. and it is just the same as before they tried anything new.This is a defective appliance and NO ON CARES!!! The go through the motions to honor the warranty and now there is nothing they can do. Samsung is even more worthless. How can two large companies be allowed to continually rip people off with products and services that dont work properly? Are there longer morals and truth in business? Who do we have to stand up for all of us collectively? Where is accountability?

Mine stopped working right after the one year warranty expired and has the flashing lights. Called a local appliance repair guy and he told me he does not repair Samsung. Why? Because they keep breaking down and he has to keep coming back to replace parts at his cost. Customers think it’s his fault, but after reading this blog, we all know the problem is Samsung. My other Samsung appliances are not great either. I just purchased a new highly rated Kenmore from Sears. After checking Consumer Reports, Samsung has the worst frequency of repairs of all brands. Stay away from Samsung and don’t listen to salespeople. Do your own research first and buy a dependable brand. Anybody want to buy a lightly used dishwasher? LOL.

Samsung Refrigerator side by side door - I just have circuit board replaced and has many service calls. It is only four year old. IT is RSTD265 model. Please would not recommend Samsung refrigerator.

I have read other reviews and I am horrified to find that we are not alone in our experience. But what is even worse is that we bought our Samsung Range in late 2010 not because our 30 year old oven didnt work, but because I wanted a new sleek glass top. In Dec 2011, we also experienced the sizzling sound immediately followed by a loud POP and then black smoke and flames coming from behind the controls. After going the rounds with Samsung customer service etc, we finally got someone out to replace the motherboard at the cost of a service call for us because even though it had been just over a year, our product was out of warranty because it was manufactured 3 years prior to our purchase! Whatever!Then, to make matters worse, while baking a cake today (nearly 6 years later), DEJA VU!! It happened again. Exactly the same as the first time. So here I did waiting for a return phone call because I told Samsung I wanted them to get their dangerous piece of crap out of my house before it killed my family, of which Im certain its capable of doing. I will NEVER buy another Samsung appliance and not only will I not recommend them, Ill also try to convince anyone thats thinking of getting one, not to!

We spent $3000 on this model fridge in 2016. By all accounts based on what Ive read about this issue, Samsung has known about the ice maker issue this model has since 2015 and did nothing to stop the sale of the fridges. The first time it happened, it being that the ice maker frosting over and water leaking out from the ice maker opening, it was two years after purchase and out of warranty, so we called a local technician. He charged us $370 to fix the issue. He said it was a very common issue with Samsung fridges and it had been going on for years. Two months after he left of course the issue came right back. Samsung is now changing its tune and is stating that they will pay for the ice maker itself and help us find a technician to come out and replace the ice maker. It will cost us another $250 to have the ice maker replaced and there is no guarantee that the new ice maker is any different than the one its replacing. My sister-in-law has the same fridge and has the same issue. My good friend has had other Samsung appliances lately and they have been terrible in terms of reliability. I am telling everyone I know to never buy a Samsung product again.

I never take time to write a review so please take the following seriously. This is the worst purchase I have made. The ice machine constantly freezes and creates an ice dam making it impossible to operate. The customer service is non-existent. The warranty is worthless. If you value your time and your money look elsewhere, do not be tempted by pricing. Not only would I not purchase another Samsung product, I wouldnt take one if it was given to me for free. Samsung Model RF22KREDBSR.

I can just sit down and write a novel about my disposable fridge that would make a priest want to renounce his vows, oh my! And thats not all! So while I have your attention, let me begin with the juiciness of this sought over novel, soon to be released; not appropriate for the weak-minded, lame, sex offenders, and others whom are abusive. My story begins on the purchase date of December 3, 2010, not to be delivered until December 21, 2010 on Model: RF217ACRSXAA; Brand: Samsung 20 cubit ft B/M french doors; cost $1,299.00, growling! OK, its going on 8-years old, so what? Dont you want for your refrigerator to last more than just 8 years, I do? After all, $1,299 isnt anything to laugh about on the high cost of paying for any appliance that should serve their customers well in the long-run; hello, this one doesnt cut the cake, in fact, it lacked in all areas. Listen up now in hearing the truth and the reality of this poorly constructed, over-priced, defective, piece of disposable stainless steel has-been appliance of junk. Not pretty so far, and its not going to get any prettier, trust me. To save time, Im just going to list the issues in laying them straight out for your digestion, and I hope they dont deliver unto any of you any form of nausea, flu-like symptoms, diarrhea, or self-inflicted wounds; even thou tempted. This appliance was doomed when formed in the craters of the stainless steel womb in appliance making; in laymans terms it was defective and unacceptable and much made aware of, however, Samsung continued to disregard any discrepancies of their workmanship and so they continued on. This so-called wannabe fridge didnt pan out at all in its performance and the companies bragging and boasting of such a wonderful product; check out the other sources of reviews regarding their refrigerators and youll see the tremendous faults and Samsungs own claims that it was your fault based upon reasonable wear and tear, other words, your daily usage of their product. BULL! Cheap and stupid comment! Everything we have is considered being used on a daily basis as wear and tear. So it comes down to: a faulty and a unacceptable product with the first thing happening were dents appearing upon the surface front of the stainless steel in various areas where nothing was knocked or hit upon the refrigerator, and this still remains a mystery to this day; and suddenly one day out of the blue when upon opening and gagging, a vile odor of non-delight smacked me right in the face of something raw and diseased in leaving a stench of a decomposed corpse somewhere hiding in my fridge, it was so intrusive and vile that I had to end up removing everything in my fridge to remove the odor of death with vinegar, baking powder, peroxide and rubbing alcohol, which finally helped in this hideous stench, plus it harbored its odor upon my cheese and butter, which I had to dispose of, costing me money in waste, and then having to replace those items which cost me more. This lovely saga lasted over 1-year in the making and it wasnt pretty, as I had to do this every 3-months. When I contacted this lovely and caring company, I was told to wash down my fridge. Hahaha! Now thats funny! I reported to this expertise person filled with much knowledge and wisdom, that this was exactly what I had done. Then her reply was, it takes time and itll go away. Another bout of uncontrollable laughter in asking her, what if it doesnt go away, then what? Only to be told again by this person of much esteem, then call us back. OK, as if my calling is going to be opening their deaf ears, NOT! Now moving on to my wonderful and functional ice maker, which when my fridge was installed, the ice maker wasnt even hooked up due to our older home not having any water hookup for a refrigerator that had an ice maker. So the installer, turned that option off as we didnt use it. So in the 7 years in which weve had our disaster of a fridge with all of its sought after imperfections, were still experiencing problems with the ice maker. This problem has now been addressed 3 times, with a repairman coming out doing his magical diagnostic check to say it was our ice maker programmed in indicating that there is a problem. What kind of a problem you asked, well, its programmed of course with all of its electronic components saying that there is an ice issue and leaking. NOT! So this lovely costly $100 gadget of necessity had to be replaced, why, well its because of the way Samsung designs their appliances causing for them to react in indicating something that isnt. But in order for my fridge to work, I had to pay for it as it was out of warranty. How lovely and kind is Samsung to do that in their designing and corruptible computer technology to showcase this error of DECEIT. So it was done and I had thought over, but once again, the fun and love of this fridge is expressing itself all over again, and less than one year after it was supposedly been fixed and not to do it again. Yeah, right! So this time Mr. Mechanic, Man of Genius (another repairman) comes out and swiftly removes the ice maker saying that it wasnt needed and therefore I didnt need for it to be there. No charge this time, saying it was a courtesy call. And after 3 months, surprised! I know, your hearts must be breaking by now. So once again a call was made and several people spoken with, all whom didnt know what was said nor documented from the others, so I had to repeat everything over and over; my patience was low and running thin by now. So finally a service call was made by a company who would call me to confirm within the week regarding an ice maker that was removed and yet there was still a problem. The company called, the serviceman and I talked, only to find out that what Samsung had told him was nothing that I had said that I needed help on. They told him that I had a water leak, when I had an ice maker that was removed and the code were showing that I had a water leak coming from my ice maker that was previously removed. The serviceman suggested I call them back to report this, as there was no reason for him to come out for something that doesnt exist. The call was made, I had talked to 4 people and was told someone would be contacting me (this was in May of this year 2018). And yet at this time no one has contacted me on scheduling anyone to assist me, and my fridge is still the same as it was before where you have no option in controlling your refrigerators temperature, and its not as cold as it should be where numerous items of food had to be removed and thrown away. So now what? Let this vicious, but yet lovely and caring company who jumps hoops and swims the ocean, climbs the highest mountains and deals with volcanoes just to make sure that their appliances will be serviced well and proper, leaving you with a sense of relief and comfort, and cold foods. Wow! Guess Im in good hands after all; and here I thought Jack the Ripper was bad.

I bought a model SMH9207st in 6-12. The cable going from the door to the microwave was replaced 11 months after I bought the unit. Now the unit has the same problem. A technical is coming in about ten days to fix the unit. I bought the 4 year extra warranty. If not I would be out the money. I give the unit a 2 only because I like the looks of it.

First 3 months after we bought the Samsung dmt300, it was down. Sears came out repaired it, 3 months later down again. After 4 repairs in the first year, I had had enough. This is the worst freaking product I have ever bought. For the price you pay, you would think it would work great but heck no we have had a repair person here to fix the stupid thing over and over again from it completely being rebuilt the first year new motor. Pump front panel board and so on to the last few repairs of the top water jet falling off and the rollers on the racks falling off.Now another problem with the stupid thing - flashing heavy light, which by the way means there is a leak somewhere, which there is going to be another service call. Thank the Lord we had sense enough to purchase the extended warranty. Never again will I purchase a Samsung dishwasher. They are the biggest **. I do have to agree with some over posts; it does not get dishes clean or dry.

Just purchased less than one year ago. After 3 months the freezer frosts my things so badly I cant identify what is what. Then the ice maker stops making ice from time to time. I called and they sent out a service guy. He said it was normal. I accepted that but then it got worse. I called Samsung cust. service and sent them pictures. They said I would be able to get a replacement fridge. They gave me a reference number to give to Best Buy. I did that and Best Buy said the number did not work. Whatever that meant. Since then I have called every month for 5 months and they always give me a bogus number. Yesterday I called again and they said I would be getting a call from their executive customer service center within the hour with a correct number. I never heard from them. Samsung has lied and lied to me and given me the runaround. I will never buy a Samsung product again.

My husband and I needed a new refrigerator, after our Kenmore finally bit the dust. We opted to try a different brand, Just because, I guess we wanted a change. We went to the big-box appliance store, hoping to find something fabulous! The salesman was pleasant enough, and he seemed to be knowledgeable about all of the brands they carried. We really seemed impressed with the Samsung. It was super bright, as it was really well lit on the inside. He touted the greatness of the Cooling Door feature, telling us it would keep our milk, OJ, etc nice and cold, and offer easy access so we wouldnt have to open the whole door to get our most-used items. Its never an easy task figuring out how an empty refrigerator will work when you load it up at home.It wasnt a good thing, when the repairmen had to order a new door the day it got delivered, as it was non-functioning for the water/ice. It also was damaged, so I should have known we were in for it! Ive had the repair techs out 4 more times in 2 years. The thermostat will not keep a steady temp. It either freezes everything, or it gets dangerously warm! We lost an entire refrigerator/freezers worth of food to excessive warmth. I spoke with Samsung directly, and the rep told me to take all of the spoiled food out of the garbage, photograph it and send the photos to them! WHAT??!! It was right in the middle of the summer! No way were we going trash-picking! I purchased 2 thermometers specifically for refrigerators/freezers to monitor the temp. Never consistent... The ice dispenser leaks water down the front of the fridge, so I have to keep a washcloth on the cup holder shelf.The front of the refrigerator is stained from the water on the stainless steel all the time. The inside has a crack right where you open the door. The freezer is horrible to utilize. The top drawer doesnt pull all the way out, so you cannot reach things easily. Because of the ice maker/dispenser, the inside shelves of the door hardly hold anything! Im betting I am forgetting even more of the items that have been plaguing us since this unit was delivered. One repair tech even told me I should consider putting it out in the driveway for a garage sale, hoping someone would unload it from me! Please dont consider Samsung! They make great electronics, but appliances? NO WAY! I have a stove from Samsung that I shall also submit a review for as well.

My only problem is that I am short and sometimes have trouble reaching the back or top. Also, the plastic on the door and bins does break easily. Otherwise this is a good fridge and I love that its stainless and truly fingerprint proof.

Mine continually froze and had to be thawed and the repair cost was over $500 with only a 30 day warranty. The picture with water is the amount I regularly removed under the deli tray. The temp pictures show the temp the fridge said and the actual temp. Lots of ruined food. I suggest you google class action lawsuits and check the FB page on Samsung refrigerators. They do not stand behind their products. I will never purchase another Samsung of any kind.

Bought this RF261 French door/bottom drawer fridge and dishwasher in same style in Sept 2012. Within a month or so we found accumulated water in the drip pan under at the bottom of the fridge. Now the ice maker has failed and consumer service fix (reset button) did not work. Dishwasher does not clean well even with pre-rinse and accumulates sludge under door. No more Samsung products for me!Updated on 12/28/2015: We found only two appliance technicians in our area who would work on a Samsung; one had to come 70 mi. one-way, and the other was Sears. The Sears technician quoted a price of nearly $900 to repair these two problems. We also bought a matching Samsung dishwasher, and although it works, it doesnt clean well, and the door gasket collects food debris and stinks. Since both are out of the warranty period, Samsung wont do anything. I will, though: Ill never buy a Samsung product again.

I can only repeat what these other unhappy customers are saying. I have managed not to call a serviceman and have relied on internet solutions. Ive had my French door model for 2 years and I have to defrost it about every 2 months. I love the way I can pack a lot of food in it, but I dont have time to fool with this. Usually after 6-8 weeks I hear the noise and here I go getting out my ice chests. This last time was worse and the whole back panel of the refrigerator got frozen. It had dripped down into my lunch meat for a couple of weeks before I realized where the water was coming from. It ran OK for a week and then the noise came again. Now, the temperature is 58, and it says the freezer is -2, but it all my frozen boxes are wilted, and no ice. Its been the worst appliance by far that Ive had as far as problems that are too expensive to get fixed, and time consuming for me.

We purchased a Samsung side by side refrigerator from hhgregg in September 2015. In July, 2016, the refrigerator stopped cooling. The fan was replaced under warranty. The total time from first call to completion was 11 days. Freezer worked fine throughout. September 13, 2016, same problem. After two days we called Samsung service again since we had not heard from the repair service. We were told that they didnt have a service person available and would continue to try to find one. hhgregg has been unable/unwilling to provide service. Their attempt to put us in touch with a service company led to being returned to the Samsung service queue. I would give both Samsung and hhgregg 0 stars if I could.

We Bought our RFG297AARS/XAA June 2009. We love the unit. But in late 2013 we noticed water pooling on top of the freezer door. Turns out there was a leak in the water dispenser. Out of warranty, so I needed to buy a new left door. I lived with the leak, soaking up the water from the reservoir underneath the tray with a paper towel until it became too persistent. In September of 2014, I could take no more and ordered a new door. The technicians were nearly finished installing it when they realized the handle on the new door did not match the one from the original door on the right side. It was longer, and the holes did not line up. A call to their office revealed Samsung stopped making the original door. The technicians were very nice and put the original door back. So now, instead of a 140 dollar door, I would have to buy two of them in order for the refrigerator not to look ridiculous. I called the Samsung Expert Customer Service and said I expected to pay for the left door, but that I felt it unfair to have to buy two doors because Samsung wasnt backward compatible with their handles. The handles! Though nice, the rep conferred with someone and came back to inform me that no, Samsung would not provide the matching door for me. I am now living with the leak until I figure out what to do. One thing I will not do is add to my Samsung collection of 3 televisions, a large computer monitor and a dishwasher. Their refusal to provide a 140 dollar door, on a $3k unit, to match the one I am already buying, because they stopped making the original handle, comes with this result: the thousands I will spend in the future on electronics and appliances will not go to what used to be one of my favorite companies. I will make sure to tell everyone I know and everyone I see in stores looking at a Samsung product. Thats really all I can do with my displeasure, all any consumer who feels wronged can do.

The ice maker wont shut off even when the dispenser pad is not engaged. It keeps cranking out ice which fills the dispenser and then backs up all over the fridge. When you open the freezer door, ice then spills out all over the floor, etc. What a mess. Has anyone else experienced this? Model #RS261MDRS, purchased from Lowes on 8/3/2011. I will never buy another Samsung!

Hello, I dont normally get on this and write reviews but the phone call I just had with Samsung just blew my mind. Weve had our stove for 2 years. I just noticed today that the exterior front of the stove is peeling off. It is extremely unsightly and never seen any other product stove peel like this or had had these kinds of issues. Should this be happening after 2 years? This peeling clearly states (from the outside) that its a cheaply made product. The best part is that I called Samsung to see if there is possibly anything we can do for this and to let them know that this is happening. They had no recourse whatsoever and that there is no warranty to cover such a thing.I kindly explained that now, its a thing and asked if theyd be able at least give me some idea on how to go about fixing this issue and they said, no. Then I said, Well then unfortunately Im going to have to write negative review. Is this what your company wants? and then they gave me a dissertation of why I should do that and where the information goes. With all of this said, wouldnt Samsung rather have a positive review by at least someone saying I called Samsung about my peeling stove and that even though there was no warranty to cover this, they provided me with a few service, or with some resources to help fix this issue.

Like most of the respondents here, I will never consider the purchase of another Samsung product. Unfortunately in our current age, we are all well aware that companies simply dont have our best interests in mind. Samsung, however, rises to new levels of bureaucratic road blocks to service. More importantly is the fact they not only obscure what has transpired and been discussed previously, but just bold faced lie about they have or have not said.We purchased a large black side-by-side refrigerator in April of 2011. We have had more or less constant problems ever since (as mentioned elsewhere, the ice maker is a nightmare). We finally gave up on ever getting any service from Samsung. They have 2 certified repairmen in Hawaii (many repair services are qualified, but not certified, which means they cant perform warranty service).The demise of the refrigerator and our relationship with Samsung began its culmination last year when we had to pay out of pocket to replace the Motherboard, $400.00. Them 3 weeks ago the freezer stopped working. I got my previous non-certified repairman to check it out. He said the compressor had died. The good news is that its covered under warranty and most manufacturers will just refund some portion of the purchase price.After getting a hold of Samsung, I was told they would get a repair person out in 2 weeks (**). 3 days later, the refrigerator component also ceased working. I called Samsung back and demanded to be connected with the next level of service. This time I was told that they agree the wait was unacceptable and I would be refunded a portion of the purchase price. Oh, and by the way, despite the fact that I had previously been assured that the repair company (an 800 service) would have the necessary parts when they arrived, they had not in fact ordered any parts! In case youre wondering about the refund, they now contend that that option had never been discussed (**).So not only was I told that it would be 2 weeks to get a repair person out, but they would then have to order parts. I live in Hawaii, so its a foregone conclusion that the wait for those parts will be inordinate. After stewing about this for several days, I again contacted Samsung and this time I was informed that I had been informed that the repairs would not be covered by Samsung because it was out of warranty. I emphatically stated that no such thing had ever been discussed! The compressor is covered for 5 years.They eventually agreed that the compressor was still covered, then they hemmed and hawed, but in the end I was left without a working refrigerator and a many month repair process, if at all. Bottom line folks, avoid all Samsung products like the plague. I wish I had read these comments before I considered my purchase!

We bought this Samsung French Door Refrigerator RF26VABBP 5 years ago. We thought that a Samsung Refrigerator would be reliable. The opposite was true; it needed constant repair. We are replacing it w/another brand today. Heres why: 1. Door seal closing mechanism broke during 1st year (covered under 1 year warranty, but expensive if you have to pay, exceeding $125). 2. Evaporator fan quit 3 years after purchase $233. 3. Ice machine needed replacement 4.5 years after purchase $240. 4. Evaporator fan quit again, less than 5 years after purchase. We are not paying another $240 for this LEMON of a refrigerator~~replacing w/ a competitors brand today. 5. Ice water dispenser doesnt drain well (minor issue).TOTAL REPAIR COSTS in 1st 5 years of ownership: $706 + $125. The 5 year warranty only covers SEALED parts. None of the above qualified. I have never known of a refrigerator to fail so completely. Look for a more reliable brand. SAMSUNG FRENCH DOOR REFRIGERATOR was a costly MISTAKE!

Ice maker crushes when it should cube. The fan went out one month after the warranty expired 2 years. I think a refrigerator should last longer than that? Especially after spending $1900.00.

After having my above-the-oven microwave for two years, the plastic handle broke off the screws it was attached to. After paying $45.95 for a replacement that I was told would be metal, was the same cheap plastic. Then trying to attach the new handle, you have to pry off the molding to get to the screws.

Bought 6/24/13, arrival 7/9/13 SS No. W65043BD501879 - the ice maker leaks through water and ice levers. These need to be two separate levers, not on top of each other. On 7/10/14 a new ice maker installed. Today 1/11/15, still leaking. Ice not cubed as requested, pieces. Water runs down door to floor each time levers pushed and even when not in use. I have called three times, not good English, not a script for this problem. I called authorized dealer, he told me how terrible Samsung was but did install new ice maker. Nothing changed. This all started about six months into use of refrigerator. Love the drawer, inside of refrigerator, hate how it works. Will get rid of this first chance. Do not buy Samsung refrigerators.

Samsung is the worst name brand appliance I have ever dealt with!! I own multiple properties and their appliances only last one yr!! So when you buy a Samsung product, break down how much you are going to spend into 12 months and then figure out if its worth it!! So far I have had a $350 microwave last one yr and one month. And now a $700 dishwasher last 1 yr n 3 months. And all Samsung will do is tell you its out of warranty!! I give them one yr and they have to change their name because everyone is catching on to the crap they are selling!

Have had my $3000 Samsung Refrig for just over 5 years. Similar results as everyone else here... the fridge began acting up approx. 6 mos. ago... since then have had 6 service calls to fix. Seems after replacing the ENTIRE back inside panel for $200, fridge is working, but now freezer is not. Cannot even begin to explain how FRUSTRATING AND EXACERBATING this experience has been. Made numerous calls and emails to Samsung, even got bounced up to their VIP Customer Service (for those of us who have had POOR service issues) and they do NOTHING!!! Since is out of warranty, were on our own! I own many Samsung products including washer/dryer, cell phones, TVs, and now will begin buying other brands as I get rid of every Samsung product in my home. There are OBVIOUSLY design defects/flaws in their refrigerator designs (as the serviceman told me also!) and they know it. They keep coming out with these fixes for things... of course, which are NOT COVERED UNDER WARRANTY. So we have to continue to pay for these. EXTREMELY DISAPPOINTED AND FRUSTRATED WITH SAMSUNG IN GENERAL. HOPEFULLY THEY WILL GET WHAT IS COMING TO THEM. I DONT EVEN WISH TO GIVE THEM ONE STAR... THEYRE NOT WORTH IT!!

Have had problems with the bottom freezer frosting since the first year of purchase. We had techs service it several times. We were told nothing is wrong but still frosting. We are now out of warranty and are asked to pay $120 service fee to check it again. Now we are getting severe frosting. Stay away from Samsung appliances. We also had a problem with our Samsung dishwasher as well. Brand new appliances with issues.

Smart auto and Heavy code on DW80F600UTS. I purchased this dishwasher in late 2013 because it was on sale. It was a year later when the Smart Auto and Heavy lights started blinking. I didnt purchase the extended warranty which was a mistake. The dishwasher became something for looks for awhile until I had time to fix it. Once I started fixing it recently, I found many posts on all the possible fixes. I replaced the case break and it still does not work. I see others say to replace the ECS and main boards. I must have pulled out the dishwasher a half a dozen times already trying to fix it. What a waste of time and money. Never buy a Samsung. I think I will also trade my Galaxy S5 for an iPhone just out of principle.

BEWARE. Had problems from the first week. Leaks like crazy on the heavy wash cycle. After several service calls and repairs we gave up and stopped using that cycle as the issue could never be resolved. We only use the express cycle to avoid leakage. Worked that way for a year. Now we have a computer problem where the key pad just blinks but the dishwasher wont start. Sometimes it works sometimes it doesnt. Most expensive piece of garbage weve ever purchased. So sick of service calls. Going to trash this piece of junk and cut our VERY EXPENSIVE losses. This was supposed to be top of the line. Dont be fooled. Its garbage.

Dont buy anything from Samsung! They are a dishonest company. Their top priority is to make a dollar at the expense of their customers. They will put features in their products that will actually cause it to malfunction after a certain amount of time when they feel that you should buy a new one.

I am unhappy and very disappointed in our new dishwasher, delivered almost two months ago. I would not recommend this product to anyone! Not one load has come back totally clean! We were told to rinse of dishes and use a bleach based detergent and use a rinse aid. We do that! Residue still appears in glasses, bowls, etc. The rack is awkward and hard to fit dishes in, glasses tend to fall over. Never had this problem before. We were told Samsung was a good product when we were looking at refrigerators, stoves, etc. We bought all appliances to match. What a joke this dishwasher has been. Would like to get a new one! Our old Kenmore worked perfect but it was white, switched to stainless steel. Stainless steel gets dirty fast. Thought it wouldnt bug me to wipe it down. Ugh! What a pain! Wish we would of went with the smudge proof Frigidaire offered.

We purchased the Samsung dishwasher in 2010, within 6 months the clear glass items were coming out etched, dishes were not getting clean, so we used vinegar to help - it worked for awhile. Have had to use the heavy cycle to get dished cleaned the entire time we have owned the machine. Last week it started leaking in at the bottom of the door, but now looking at our hardwood floor it appears to have been happening for awhile without us noticing.About 2 months ago I noticed the digital #s were losing characters, so some of the time was not showing or the numbers were cut off, so when you thought it was a 7, it was showing as a 1. Now today it has a code error 11 flashing and we cannot figure out why. Havent called a repair person as yet, might be worth just replacing than fixing.

Purchased dishwasher in June 2014. December began receiving error messages. Dishwasher not working since January 2015 (9-month fight with Samsung). Multiple extended phone calls customer service who then transfers you to executive customer relations, where you have to repeat EVERYTHING you just told them. 5 repair visits including one by Samsung National Trainer Jim ** who agreed to swap out dishwasher for new one. Extended warranty purchased from Samsung Protection Plus not honored then authorized repair facility suddenly no longer authorized by Samsung after trainer agreed to replace it. ANOTHER 3 hour phone call last Friday Sept 4, 2015, Samsung executive customer service simply disconnects you. DO NOT BUY THIS PRODUCT! JUNK. Customer service useless!

Good size refrigerator, fits large platters with ease, stainless steel outside not as easy to keep clean with teenagers fingers as I would have thought.

I have had an SE error code for 3 years and also lighting and fan would come on at random while we were sitting on the couch and got so bad we had to unplug it before we left the house. I called Samsung and they sent out a repairman who said it was under a recall and replaced the touch pad which didnt fix it and left with a new keypad installed and doing the same EXACT thing! They came out again to replace the touch pad and he said it was not the touch pad on mine causing the SE error and other problems, it was the circuit main board that they unscrew and reuse on the new keypad. The repairman wanted over $200 to order and come back out and replace to fix the SE error code and lighting and fan issue. I declined the repair because I wasnt sinking another $200 in a $400 Microwave and immediately called Samsung and informed them that the keypad was NOT the part going bad from stove top grease on ALL microwaves, that it is also the circuit board. And the Supervisor said that Samsung would not cover that part because only the keypad is covered. Look folks, I worked at a name brand new car dealership as a technician and I will tell you.... ANY part that is causing the problem with the recall is covered so that the check engine light, etc is resolved and the customer goes away happy. Samsung told me when I told them they were about to lose a customer over this that they are sorry to lose me but they wont fix the recall unless its the EXACT part that lets say 10,000 microwaves have over 100 microwaves have being this electronic main board! I am very very upset over this and do not understand why they will install a part in someones microwave that wont fix the recall. Now the microwave stays on when you open the door so I guess a lawsuit is going to be coming from someone over this.

I bought the Samsung RF267AEBP Refrigerator about 3 years ago and we constantly have water filling the space below the drawers freezing up and creating a mess. The ice maker clogs and then unleashes ice when the door is open all over the floor. We are disappointed in the quality of this product. We will not buy another Samsung.

Do not buy Samsung refrigerators with bottom freezer. Our refrigerator (RF18HFENBSR/US) is 2 years old and leaking water in the bins and the bottom of the refrigerator section. I just called Samsung and they said that it is out of warranty despite the fact that many, many people are complaining that the refrigerator is defective. DO NOT BUY THIS PRODUCT -- IT IS EXPENSIVE JUNK AND SAMSUNG WONT FIX IT.

We bought a Samsung stove 5 weeks ago, and purchased the 5 yr extended warranty. We were told this would ensure quick response on appliance issues. It has worked well for 5 weeks. Last week while baking @ 350, we heard something crackling and opened the oven to find the inside door glass had completely spider-cracked and glass fell everywhere the inside of the oven. Since the stove was only 5 weeks old and we had the 5 yr extended warranty, a simple door replacement would solve the issue.15 phone calls (store, 3rd-party service company, Samsung) and several days later we are frustrated. The first roadblock was getting someone to arrange a service call. After sending a copy of the store receipt, there was more delay while the 3rd party service company had Samsung validated the receipt - seriously? Finally they call to dispatch a tech, and was told they are coming to access and take a picture to evaluate the need. I offered to take the picture and email it, and again indicated that replacing the oven door would solve the issue. So today, the 3rd party company called saying Tech was on the way. Tech shows up (no part), takes a picture and notes yes, the door glass is defective and leaves.Its now 8 days and counting with no functioning oven, and no ETA. Ive reached out to the Lowes store Manager (who has been very helpful, but also hamstrung by the same bureaucracy with 3rd party maintenance company & Samsung procedures). While I like the 2 Samsung appliances I own, given this first customer service experience, I would not purchase another Samsung appliance. We all know Appliances will break - but if one cant get a NEW appliance serviced even with the 5 yr extended warranty... Purchase from a different brand that supports good warranty service.

My fridge did the same thing as been reported about these type refrigerators, the back panel freezes in fridge side and stops cooling fridge. After multiple times pulling back panel off and defrosting with a hair dryer, I did all my research online in forums and here was what I did to solve problem. I found out it was a fairly inexpensive defroster type electrical thing that clipped onto the defrost line behind the panel where the fridge side cooled, so I replaced it. When the fridge goes into defrost mode is when the pooling water problem happens, because the drain hole is frozen but if you take a piece of clothes hangar and wrap one end around the defrost line and allow the other end to drop into drain hole, it will heat up and keep drain hole from freezing. It has been working for about 4 years now without any problem, except only produces crushed ice.

We were so excited to have a beautiful fridge with room for everything. Well we got it home and experienced the ice maker not working well. Long story short, weve had a repair company out $500.00 to try and stop air leaks because the coils would freeze over. It still isnt fixed and over $200.00 for an ice maker, that too freezes solid and Samsung does not honor repairs. So no, I would not recommend it to anyone. It looks pretty but it is costly and no one knows how to repair it properly. Not even Samsung.

Install required a repairman which it should not. Poor design and performance. 1 year and 3 months after purchasing the pump failed. It is designed to be very sensitive to leaks, but it leaks very easily. I would never purchase a Samsung dishwasher again. Samsung should stick to phones.

I give Samsung a one star simply because there isnt a lower option. I have owned two Samsung refrigerators. The first I purchased about 9 or 10 years ago. It only lasted about 6 months and the compressor stopped working. I contacted Samsung and was advised the warranty at the time was a 6 month warranty and it would not be covered. I built a new home less than five years ago and as I got ready to purchase the appliances I had a family member that was going through a divorce that had new kitchen appliance set that he was looking to sell. The set was a stainless steel Samsung refrigerator, glass top stove, and a dishwasher. All of which had not been used but had been installed in his new home. The Samsung refrigerator worked great all of maybe 6 months and the icemaker stopped working. I replaced it and the replacement worked maybe two months and it quit. I replaced that one and the third one worked less than a year and it then quit so I purchased a countertop icemaker and gave up on having one in the refrigerator. Then shortly after the third icemaker stopped it started pooling water under the deli tray that would run out and puddle on the floor. Shortly after that it started making a noise which was the fan hitting build up ice accumulating near the fan. I had to take the refrigerator apart and clear the ice. A short while later it froze up again and this time it burn up the fan motor because the ice also froze the fan. I ordered the parts, put it back together and less than two months later the freezer stopped working. All of these issues were not covered by warranty. When the freezer stopped I fixed it by replacing it with a new refrigerator/freezer.The Samsung glass top stove, I have had to replace the glass top cause the original one busted. It busted after cooking a meal and the repairman advised me the top had an air bubble and as it was cooling off the bubble caused the glass to bust. The dishwasher I have had to pull out three times and replace parts in it. IF YOU WANT QUALITY STAY AWAY FROM SAMSUNG TRASH.

I also have purchased a Samsung fridge. NEVER again. I have had nothing but trouble with it. Even with the extended warranty it is a piece of JUNK. After service call, too many to count, it still dont cool and has to be unplugged and set for at least 48 hours on almost a regular basis. If you call this a good product I beg to differ. I had saved for a LONG time to be able to purchase this fridge and it not only was a waste of my time, but my money. I would NEVER recommend this product nor purchase another. Samsung need to step up and make things right for those of us that have had nothing but problems with this product!!! Shame... SHAME on Samsung!!!