We bought this dishwasher in Nov. 2011 for our new kitchen. The dishwasher had at least two or three minor problems over the course of one year. They range from not starting to electronic display problems. Finally, last week in early Dec., it died right after the warranty had expired. We had a tech come and he confirmed that the motor had burnt out which would cost over $500 to repair!

Ice maker is in the upper fridge portion so all the ice chips that remain in the hopper melt and drip down all day long and leave water spots on everything. Worthless slim pockets in door that dont fit anything. Would love to swap it out for another.

My Samsung is probably 15 years old by now. It has been one of my best investments. I think I have had one repair in all that time that may have been $150 which at the time I thought was outrageous. But looking back now was cheap considering the longevity of my refrigerator. It looks great, it is still in style and is easily maintained. It is silver which is very much still in vogue and everything works! I have always taken good care of my appliances so they will last a long time. Now that I have bragged on it, well well see.

I completely re-did a kitchen in our little weekend house and outfitted it with a Samsung SMH9187ST microwave. Since it is a weekend house, the microwave doesnt actually get much use. The microwave was new in 2010 and is now a little less than 2 years old. I got the dreaded SE error code back in the early spring of 2011. It worked for a few weeks during the summer, but Ive had to keep it unplugged (due to the error beeping) since September. Ill try a replacement board that Ill install, but Im very disappointed with this product. Probably, it will be my last Samsung appliance. My $59 microwave from Target has worked great for years.

Purchased a whole kitchen of Samsung product, dishwasher, microwave, range and fridge. So far in a little over a year the microwave burnt out, and the dishwasher has broken down twice, drainage pump and washer motor. Samsung is a piece of garbage. Anyone thats thinking of buying this brand DONT. YOU WILL BE SORRY AND SAMSUNG DOESNT CARE.

We have a new beautiful Samsung refrigerator. It’s awful!! I will never recommend or buy Samsung again. Ice maker doesn’t work and problem after problem with no remedy!!! It drips down the front of fridge and freezes up. We have about had enough!

I purchased the Samsung dual convection steam wall oven in March of 2018, after about a week I noticed that it started to reset itself, just turn off and on. After I noticed this several times I scheduled service to have it repaired. Sad to say that after 8 visits to my house and just about every part replaced they still didn't fix it. March of 2019 my 1 year warranty expired and the problem continued. I finally contacted Samsung directly using the chat feature on Saturday August 3rd. I received a phone call the following Monday asking a questions about the oven and she told me I would be receiving a refund.. She emailed me a claim form, I followed the instructions and sent in the required photos and 2 weeks later they sent me a check for $3236.00... They said if I would have contacted them prior to the warranty expiring they would have given me a full refund of $3699.00. Either way I'm happy and I think this is great customer service.

This refrigerator was installed by the RV Company in our RV. After one trip, the refrigerator stopped cooling. I called Samsung and got nothing but a run around. It seems that there is not a repairman anywhere in our area. We now have a Refrigerator that wont cool and was only used two weeks. We dont have a receipt for this refrigerator because it was installed in the RV by the manufacturer. Samsung has a problem understanding that when you buy an RV, you dont get receipts for every item installed in them. Buyer be aware that Samsung supposedly does there on repair work but there may not be a service center in your area!!

Our Samsung refrigerator has had issues since the beginning. The ice maker on top freezes up, water pools under drawer & onto the hardwood floor even though the ice maker on top is turned off. Ice accumulates behind the back panel causing the motor to grind very loudly. When we travel we turn off the water to the house to prevent water on floor. We understand a class action lawsuit has been filed & repair calls don’t fix the problem. This brand is a lemon & we want it replaced with a reliable unit.

I have a Samsung oven that should be recalled due to fire hazard. I guess Samsung is waiting for people to die house fires before they do anything about it. Money or profits should not be more important than lives.

Samsung company failed to replace the parts of my Trio-convection-microwave-oven saying that the Main-PCB, Coil-PCB and Capacitor were unavailable for products that are more than 5 years old. My microwave Samsung-Trio Oven is only 9 years old and quite a costly one. So Samsung should consider replacing it with a newer-model, with accepting payment of difference between the new-product and the price that Samsung owes me for taking back their old-product.

Purchased a new Samsung DMT800 series dishwasher in August of 2014. It has run quietly and its a great size. More often than not, my dishes are not clean. I have followed the manufactures recommendations to the T. Exactly one year after purchase it stopped draining and I got a 5s code on the panel. I was not able to fix the problem by following all the directions. Service call from place of purchase came to investigate. I need a new drain motor at the cost of $288 plus labor. I live alone, and I did not use the dishwasher often. I hadnt used it for about a month when this happened. I am shocked that a dishwasher that gets such little use is now costing me almost as much to fix it (with labor at $75/hr) as it was to purchase. Its pathetic and I will not purchase a Samsung again.

This is a fantastic oven stove. It heats up quickly the temperatures are accurate. We especially love The Griddle in the middle for the fifth burner. The convection oven settings and the separate setting to roast meat is a fantastic option. The self-cleaning is a great thing does a pretty thorough job. Overall we would recommend this range.

Not happy at all with all refrigerator. Have had tap service out here twice in a year and a half the ice maker on a brand new refrigerator. Constant problems with it. But more than that we purchase the extended warranty and the service company they sent out Lakes Electronics in Pompano Beach was horrible and reset our refrigerator to a freezer and ruined about $100 worth of fresh vegetables, fruits and condiments. Lakes Electronics promised they were going to get back to us well over two weeks ago and cant be bothered. As well as had me on hold three different times for close to an hour waiting for somebody to resolve this problem. That was their way of avoiding taking care of the issue - just ignoring me and leaving me on hold and wasting my workday.

I purchased a Samsung electric convection range. The 2 front burners do not regulate the heat properly thereby burning/over cooking my food! Very dissatisfied with the performance as I cook daily! Low is High! If you want to simmer your soup, forget it! How can a manufacturer expect you to deal with inconsistent heat elements? Must be a systemic problem. After reading other reviews needs to be recalled! How do we get a recall done?

I have a French 4 - Door Samsung Stainless steel refrigerator that has a beverage drawer and two temperature control drawers. The only drawback I have and thought I checked prior to purchasing is the water - ice dispenser takes up a lot of door space. Otherwise love it!

We purchased our Samsung range from Lowes. The range works exactly as it is supposed to. The convection is a definite added plus that cooks food so much quicker. We have not tried the air fryer yet. The “Smart” feature allows us to preheat, or cook anything in the range without having to touch the oven. So far we are extremely pleased with our purchase.

We brought a Samsung 4 doors black stainless steel refrigerator in the Fall of 2016. Three months ago refrigerator and freezer stopped working. First was the compressor. They changed it. The refrigerator did not work! They founded leak in the sealed system. It was fixed. Now two months later the freezer not working again. Never again SAMSUNG!!!

There are very, very few directions on how to bake cookies, cake and etc. using the convection oven. I would have thought there would be a chart how to change the baking directions AND a cookbook. Following the directions in the booklet were not clear enough.

Samsung 3-Door Refrigerator Ice Maker - We purchased this in 2015. We’re disappointed in the icemaker from the beginning -- it did not make a lot of ice and ran out frequently. Then the icemaker started to freeze up periodically where we were unable to remove the ice storage box. Only by turning off the refrigerator were we able to defrost. On Monday, April 9, we called customer support for advice. I followed the instructions I was given and was assured that there would be a bucket of ice the next day. Wrong. The ice storage had completely defrosted. We noticed later in the day on Tuesday that the refrigerator was no longer cooling the frig or freezer areas. We called again on Tuesday and spoke with another representative who told us to do the same thing as the first. Nothing happened.After 75 minutes with this person, we were advised that we would probably have to replace the ice-making system, not under guarantee. She assured us that during this time, they were having one of their service people identify a local service location to assist. Then we told her that the refrigerator and freezer at least were working before we followed their instructions and shouldnt they be responsible for damaged food and whatever needed to get the frig and freezer working. She said to make an itemized list of the fold that was spoiling, take a picture and show the price. Didnt say they would reimburse, nor did she suggest any responsibility on their part for the problems caused by following the directions on the tech support.At this point, we asked for a supervisor. We were on hold for about an hour and finally hung up. We called again and were able to speak with a tech person who was able to at least get the frig and freezer working. The icemaker appears to be working now, but it will continue to back up and freeze, like it always does. This morning, another tech person called and asked if she could help resolve this over the phone. This was very disappointing, as I was expecting either a call from the local appliance repair place or perhaps the supervisor. This was unbelievable, and of course I was angry about how our problem was being handled. I mentioned that unless a supervisor was willing to call me back (I was no longer willing to wait for someone not to come on the phone), there was no longer a need for conversation. The tech support people were polite. But I will never, never again purchase any Samsung product.

Samsung Denies Refrigerator Warranty Through Confusion and Delay. Lesson Learned: NEVER Purchase a Samsung Appliance and Expect Them to Uphold the Warranty. Whoever said that Corporations have consciences has never owned a Samsung Refrigerator that failed while under warranty. We had a RF266AEBP refrigerator for 4 years. It had a 5 year warranty on closed system parts such as the compressor. The compressor failed in its fourth year. A nice long life you might say but still under warranty. This failure happened on December 20th 2014. It was not until March 10th when I finally pulled the plug on working with Samsung Executive Customer Service. Their response seemed to be designed to beat me down, tire me out, and leave me wondering and lost. We had 3 service calls over these months and during this entire time our food was on our patio where the temperature would dip well below freezing at night. Here is some of the incompetent mishandling they exhibited:They sent us a service outfit that was not authorized to do warranty work on their refrigerators. They said at one point that the compressor had a warranty, not the refrigerator. They left me holding on the phone for up to 20 minutes (but would tell me it was going to be 3 min). Said that I would have had to have purchased a warranty at the time of purchase to get coverage. They could not seem to get the magical 7000 number from the service provider. Even after we had 3 service people out, had the compressor replaced and had spent two months without a fridge, they were going to send someone to confirm that it was the compressor issue.I pulled the plug after 2.5 months when they said it would be another 4 days before we would get the form that we needed to attach the pictures to and send in the Executive Customer Service. AND, that we would need to hold on to the old unit until the inspection, forms and pictures were reviewed and by their Refunds and Exchange Department. At that point we had already ordered a replacement refrigerator. So, if you choose to purchase a Samsung refrigerator, rip up the warranty, assume that it will not be honored. If you do choose to try to get them to stand up for what they promised, be ready for months of delay and misinformation. Very sad, very sad indeed.

Buyer beware!!! After owning this French door refrigerator for a little over a year, there started to be water buildup under pantry drawer. The water would then freeze and would prevent the drawer from opening. I began the weekly game of trying to thaw the ice in order to use the pantry drawer. The ice would come out in big sheets. Big enough that while pulling a chunk out of the fridge, a piece broke off and dented my appliance. And because there was nowhere for the water to go, it started seeping out onto my hardwood floors which caused them to hoover up. After about 3 months of this NONSENSE I had it serviced. The repairman had fixed NUMEROUS Samsung French door refrigerators with this same issue. SHAME ON YOU Samsung for allowing a fridge to be engineered this way... Thought you were smarter than that. Since that service call I have had to get my ice maker serviced 2 times, dishwasher serviced 2 times and washing machine 2 times. All Samsung appliances. Buyer beware!

Purchased a Samsung Dishwasher in 2017. The fan has blown for the 4th time in 2 years.. They apparently upgraded the fan in 2019, so I figured I would fork out the money and pay for that instead of just tossing this thing. Took a few months and that piece of garbage stopped working as well. Custom support is zero help - cant confirm if there has been a recall, what part is correct. Have been waiting for their superiors to contact me forever. Joke of a company. Do not buy their appliances.

Ive only had my Samsung dishwasher a month and I am in love. Im so glad I chose Samsung! Its so quiet that I can actually run it while I still have company without being disturbed. It cleans wonderfully and my contents are actually dry at the end of the cycle.

I purchased a top-of-the-line Samsung dishwasher in August 2013. By September 2014 it started giving me an IE error (heat) code. I had purchased the extended warranty from Leons and they directed me to call their provider Transglobal Service to have a technician come and check out the unit. We had to make an appointment to have someone come and look at the unit... AND take a day off work as they dont make service calls on the weekend. When the technician came a week later, he was at our home for all of 5 minutes and said he had to order a part. (We had told him what the issue was... Why doesnt he have parts to fix this in his vehicle??) It took another 10 days for him to come back and we had to take another day off work to wait all day for someone to show up. From start to finish it took 4 weeks to have the unit fixed... This was right around Thanksgiving. The unit worked for about a month, and we started to see the IE code yet again, just in time for Christmas! We have now been without a dishwasher for 4 weeks again, and the technician is coming today to fix the same problem. I am thankful that there are only two of us at home, and we arent a family of 4 or 5 and this isnt a fridge or stove that has the issue. The level of prompt customer service received is totally unacceptable. It simply doesnt exist. If the unit breaks down again, Im going to start haunting Leons stores and speak with people who want to purchase appliances there and tell them of my experience. So disappointed in this product, but more in the lack of care the service company seems to have for the appliances they supposedly fix. Not happy...

Our dishwasher is 2 years old and it has been a problem since the start. The touch pad on the top of the door is sleek but doesnt always work properly. Many times we would press the button and nothing happens. You need to press the power button then the start button. Both often need to be pressed several times before it works. The cleaning power is weak and the dryer is worse. After a long cleaning cycle, the glasses and dishes are dripping wet. A few times the dishwasher stops in mid-cycle with an error indicator. We need to open it and restart it. I cant rate this machine low enough.

The stove is great and the heating element works well. I like the flexibility provided by having multiple pot sizes on each eye of the range as it provides for quick and even heating without any overkill. The range dials and oven buttons have a nice click when depressed, which I prefer compared to my old stove that didnt have much feedback when using. The oven also has a convection feature that I greatly appreciate as well. My only complaint on my stove is that for some reason the oven light blows quickly regardless of how often you use it. I have replaced the light numerous times within 6 months and I have just stopped using it.

I purchased a Samsung Dishwasher from Best Buy, when I had the unit installed I discovered that the kick plate was missing. I called Samsung and requested that they send me the missing part. They took all of the information and gave me instruction on how to send the receipt which I did. After a few days a representative called saying they needed more information. I asked what information they needed and they said they needed the Serial Number and Model Number. When I explained that I already gave them this information the representative put me on a long hold and came back and said not to worry they had everything they needed and that my missing part would be shipped in 7-10 days. Several days later I received an email from Samsung asking for me to upload my receipt to them (which I had already done a few weeks ago). I resent the receipt and then a few days later received another call saying that since the item was purchased as an open box item that they would not provide me with the missing part. Bottom line is that the customer service is very disorganized and inefficient. When I ask them to consider supporting their product and to make an exception to provide me with the part that was missing when delivered to me they refused. Very disappointing experience from Samsungs customer support people.

Samsung dishwasher is a lousy dishwasher. The soap dispenser plugs up if you put plates in the front of the dishwasher. It doesnt clean the silverware very well. The racks are not convenient for the dish sizes. The top shelf that holds the glasses pulls out very hard so it is easy to break glasses as they bang into each other.

Very bad customer service. My refrigerator leaks - they try fix it over the phone... all I can say they are not on refrigerator business.

Purchased the NE59J7850WS Samsung dual flex electric oven. After less than 2.5 years, the oven is not working. It intermittently continues to heat, well past the set temperature, and well past 500F+. We have had servicing, but since the issue is intermittent, it didnt occur when he was here and he could only identify two things that could be going wrong (thermostat and control board), both which were replaced. Last Samsung product I will purchase, including phones which I have been purchasing for years for the whole family. Samsungs response -- I can definitely understand how you might be feeling and you have the right to express your thoughts about the product.

I bought a side by side Samsung refrigerator 8 years ago. This past week it stopped cooling. After several phone calls to Samsung and googling the problem, I found that I needed a new display control part. I also found out that Samsung no longer makes the part and that there is no replacement part! The refrigerator has to be thrown out! Shame on Samsung.

I had purchased Samsung Fridge Double Door RT36JSRZESP on May 15.05.2015. On 05.08.2016 the fridge stopped cooling. When registered complain service engineer who visited communicated that Compressor Pipe has leaked and thus eventually the Compressor Gas has leaked. This is not covered in Warranty.The root cause he communicated is that locality air causes this and all the fridges in this area have same issue and the pipes needs to be replaced every year. When inquired in DWARKA area it was found that this was total bluff.

Model # RF26J7500SR, French Door with external water/ice maker. This was delivered 2.5 years ago. The ice maker continually jams... Ive had at least 5 Samsung repair guys out and they try to fix it, but in a few weeks its back to being jammed and dripping. Im now fighting with Home Depots warranty company to get it replaced or fully refunded!!! A royal pain in the derriere!

When turned on just set and forget until the smoke alarm goes off then dinner is ready. Anyone can press the buttons to set and forget. Very easy to clean the top. The double oven is great for cooking single servings.

I bought a Samsung SMH9187ST Microwave OTR in Spring of 2010. 15 months later, the keypad totally died with only an SE on the display. I called Samsung and got a total runaround as its out of warranty. I have hardly even used this microwave! I talked to the manager at Lowes, where I purchased this, but he was unable to help much. What a crock! I called an appliance repair center to have this fixed on my own and was told it would be cheaper to buy a new microwave. This is consumer fraud and if anyone ever files a class action suit, please feel free to contact me!

Purchased our refrigerator May of 2013. The ice maker broke in 2014. Thank god that we had the extended warranty. We are currently on our second call to have it repaired.

Purchased Samsung dishwasher in October 2014. By December it was showing codes. It really took 6 months to get Samsung to send a repair company. Three visits later, the machine finally worked after replacing all master boards, pumps, drains, etc... Samsung was horrible to deal with. The machine again does not work and is showing the same codes; we had to wash all dishes and use the CLR cleaner the repair people gave us to no avail. Samsung will not back their product. The repair company refuses to repair a Samsung product (this is Samsungs registered repair company) and we have an $800 machine that does not work and has not work for more than a couple of months. We are now going to try getting help from the Better Business Bureau. Samsungs customer care is HORRIBLE!

I bought a Samsung Refrigerator with cold water dispenser, ice maker & deli tray drawer (Model # RF 267ABRS) in June 2009. It is 7 years old and, to its credit, it keeps food cold enough (set at 36 degrees) and has never needed a repair - but I wouldnt buy another one.My chief complaint is the darn replacement filters because: (1) they a pain to install (I am not strong enough to apply the necessary torque that is needed to remove & install the filters so my husband has to do that part) and you have to remove one of the shelves which means taking all of the food off and putting it all back, (2) it takes 2 people to change a filter because the new filters must have water run through them for 5 long minutes, so one person stands there holding a hose and funnel up to the water dispenser while the other person holds the other end of the hose over the sink for the water to drain, and (3) the filters are sealed units so you cant clean them yourself and they have to be replaced twice per year at about $50 a pop (although I just found that Amazon has them for about $37). So far we have spent $670 on replacement filters - on top of the $2500 we paid for the fridge. This is nuts.Also, the white plastic trim on the shelves is beginning to get marked up and there doesnt seem to be any way to remove the marks. The stainless steel exterior, the only kind they had in stock when my old fridge died, holds fingerprints and requires continual cleaning. And the ice maker does leak although we found if we remove the ice holding bucket and push the ice toward the rear (away from the door dispenser) before putting it back in, it stops the leaking - until the next time you use ice dispenser. Poor design. In all, this refrigerator requires too much maintenance, too much hassle and considerable ongoing expenses. Ill buy something else next time.

5E code came up. I watched several videos and read several instructions for accessing the control panel on 9207 Samsung microwaves, but the instructions are for control panels located on the main chassis, not on the bottom of the door where it is on an actual 9207. There seems no way of getting into the door to the control panel without cracking the seal on the glass or damaging the stainless steel guard that runs along the bottom front of the door. Any thoughts, any theories? I hope that the pictures help some. In #4 you can see that there were two silver tabs on the leading edge of the door for the front bottom steel strip to hook onto, but pulling those tabs didnt release the strip to gain access to the control panel.

Well, here are my 2 cents worth - we also had our almost 2-year-old Samsung microwave SMH9187B start turning on by itself (baked potato feature). This has got to be a safety issue! Then, more and more, we got the SE showing up on the display. My husband managed to fix it a few times by taking the control panel apart and trying to protect it from what he figured was happening - oxidization of contacts whenever steam from the oven/ stove below got into it or maybe even if it got quite steamy inside the microwave. Now its definitely dead, though, and when he spent an hour on the phone to Samsung, they acted as if it was a problem theyd never heard of before and refused to do anything about it. I cant believe theyd ignore so many people with the same defective microwave.

I am following up on my last post on this appliance. I was promised a callback yesterday in regards to my freezer not working in my 7-month-old Samsung (4-door). I called today and was told by Alicia at Samsungs executive customer relations line that they will not honor my request for reimbursement for the food I lost. She said because the freezer started freezing again, there is nothing wrong with it and it doesnt need a service call. She said that if they sent someone to service it, they would have reimbursed me for the food. I told her to send someone as appliances are not self-healing and there has to be a problem for this to happen in the first place and I am afraid to put anything else in the freezer. She told me I must have pushed a button, such as the child lock button for this to have happened. I have never touched this panel. It is exactly as it was when it was installed. I also wonder why if the child lock button had been pushed, would all the food thaw out? She said they could do nothing for me. No service call, no reimbursement.

I bought this refrigerator in 09 and DID get the extended warr., thank god for that. I have had nothing but trouble with it. Today they are coming out again to fix it. The back keeps freezing up. This is getting to be a pain. They said the repairmain will decide it cant be fixed. Well, all I say is I only have a year left on the warranty and it better get fixed right this time or I want another brand. Will never by this brand again.

Purchased a Samsung Gas Range from Home Depot on June 28, 2015. We had the range approximately 6 weeks and the oven in the range wouldnt heat above 150 degrees. We contacted Samsung and asked for a repair. Service technician came out and replaced the circuit board with what I believe was a refurbished board. Not long after this repair we contacted Home Depot and Samsung to let them know that the oven was still not heating correctly. The oven was not reaching the selected cooking temperature. We told Home Depot and the Samsung Customer service we wanted the oven replaced. Home Depot said we had to deal with Samsung. A service technician from Samsung came out again and told us that the oven is calibrated to reach the temperature that we select. In other words, we had to set the oven temp. to 375 for it to heat to 350?We again complained to Home Depot and Samsung and nothing was done to replace the oven, the oven purchased was an $800 oven. Now the oven will not heat past 150 degrees again. We contacted Samsung and they want us to pay for the repair. I explained that the oven never worked as it should from the beginning. Samsung said, Your warranty is up. I said the oven failed on warranty and never worked correctly from day one. We are experiencing the same problem over and over with the oven. I have contacted Samsung at least 4 times and I am getting a run-around. The case Number/Ref Number is **. It is obvious that the oven was a lemon and should have been replaced. If this oven has failed and never worked correctly this problem will continue. This oven should have been replaced. I have contacted Samsung and they will not offer any assistance. The stove is an inferior product. I wish I would have read the reviews for Samsung Gas Ranges. I would not have purchased.

We purchased a Samsung refrigerator model #RFG298HDRS 5 years ago and have had issues with water leaking and freezing under the cool select pantry drawer. Some reviews say the leaking is caused by not using Samsung filters but we always use Samsung filters. We bought the extended warranty and had the heating element changed for free but now less than a year later we are having the same issue again! When you spend this much money on an appliance you expect it to work!

I purchased the Samsung OTC Microwave SMH9087ST from Sears in 11-2010. The microwave started having problems. About 6 months later, it was showing SE error on the display and nothing would work. I got the troubleshooting info offline and it told how to flip the circuit breaker and reset it. I did that and once in a while, it worked but would always go back to SE error. In 12-2011, it began to randomly turn itself off and on in the middle of the night, and throughout the day. The light would kick on. The fan would turn on and off. It starts beeping. It has gotten so frightening we keep it unplugged now and it wont reset at all now. Sears says it is beyond the warranty when I called in Dec. 2011. I have seen tons of complaints posted on them but no one will do anything. Samsung is in denial and Sears is worthless. I have a Samsung oven that I purchased at the same time and we love it, but I wont be buying any Samsung appliances anymore after the way they have mishandled this.

I purchased new double door top frig bottom freezer. It has never worked from the day it was delivered. My incessant complaints finally got a service call. Tech shows up looks at frig and announces I have no tools. I ask Why bother to come out on a service call, are you a complete idiot? A new company appeared yesterday. They inspected. Yep needs freon. I think they wrong as freezer, will get very cold frig low 60s F.

New convection with 4 burners and warming burner - $1100 and cost of warranty. 2 months old and some greasy water boiled oven. It dripped on oven door. Now glass inside, all 4 layers has grease on them. Cannot clean from bottom. Called service for cleaning and will cost me almost $100. The seal on the glass must have not been sealed correctly and Samsung will not fix under warranty. I am very angry and want to send it back. HHGregg store will not help - where purchased. My old oven never had this happen. This oven is made like junk.

Samsung Refrigerator Model # RF263AEBP, Serial # JJ054GBZ400358B, and date of purchase: 04-30-2010. On 3-21-12 on line chat with Samsung: I am having a problem with the middle vent holes inside of the back of the refrigerator frozen with ice. Also, the bottom of the inside of the refrigerator is full of water. I had the same problem back in September and I defrosted the vent holes with a hair dryer (like the Samsung customer service rep told us to), and we wiped up all the water but now the same thing happened again! Eventually it fills up and leaks on the floor! I had a local repair tech that just became an authorized Samsung dealer but he didnt know what the problem was and he couldnt get through to Samsung. My wife and I are very upset that this is happening since it is only 1-1/2 years old and we spent $1,143.84 to purchase it! It already did cost me $85.00 for the repair guy to come out and he couldnt do anything. Even though the warranty has run out, we dont feel that we should have to pay to have this repaired. Now, it is making loud/soft humming noise and I cant get the temperature inside the refrigerator lower than 53 degrees! Also, I just cleaned out all the water sitting inside the bottom again under the cool select pantry we have to do it once a month!It was going to take a Samsung tech several days before they could come out so I called another local repairman and he came out the next day. He spent a lot of time at my home and did figure out what was wrong. The back panel inside was completely frozen up. He had to order (2) parts and come back and replaced a defective inside heating element and also a new fan motor assembly because it burnt out from trying to run while frozen. His total charges came to $314.82. The repair was made on 04-12-12.Last week, the middle vent holes started freezing up again. I defrosted it with a hair dryer (which is what a Samsung customer service rep told me to do way back when I first started having the problem), but it started freezing up again this week. I am going to call the repairman I had out and discuss it with him. I’m thinking that the refrigerator is either not going into a defrost cycle enough times or the inside heating element isn’t sufficient to do the job or Samsung is selling defective parts. I will let you know what happens and how much more it is going to cost me. This has been a frustrating, ongoing ordeal for both my wife and I. After spending so much money, we expected to not have something like this happen for many years!

Don’t buy a Samsung refrigerator. The ice maker freezes up. It is a defect and they replace with defective parts. The refrigerator won’t hold a constant temp, jumps into 50s without the door being opened or inside overfilled. Water leaks into the bottom of the fridge. Should have stuck with electronics.

After 5 years my refrigerator just quit working. Extended warranty repairs failed twice. Motherboard went out, it was replaced which didnt communicate with the temperature control panel, which was then replaced. The defrost control went out three times. It is on order again to give me time to study my next new one. Samsung wouldnt even give me the time of day, said they would send for review which took thirty minutes for them to tell me to go to he double toothpicks.

Purchased our refrigerator (RF23HCED) a little over two years ago. Problems right away. So happy we added the five year Service Contract when purchasing. The design of the drawers is such that they are extremely difficult to remove for cleaning. The vegetable drawer has places where dirt gets into but you can’t reach to clean. Gross! And then there are the ice makers. Both have been replaced already. Still the top ice maker barely functions. The serviceman and I are like personal friends. I would NOT recommend this refrigerator! I have purchased several refrigerators in my lifetime. This one had the highest ratings but is the poorest performing model I have owned. Very unhappy with Samsung.

The SE error occurred on a two-year-old over-the-stove microwave. The same thing - unplug, worked for a short time and then nothing but an SE error since. The TV has been a problem as well. Luckily, I had a warranty. But it is less than a year old and I had the entire rear component replaced. Now there is a line on the middle of the picture that will not go away. I think they are just selling junk.

Less than two years ago we purchased a package which included a refrigerator, oven, microwave and dishwasher. Two weeks after the warranty expired my refrigerator started to leak and the vegetable pullout drawer froze up. I called Samsung but was told they cant help me. Several months later the dishwasher flashed a light on the panel informing of a leak. I called a repairman and needed that repaired. Keeping my fingers crossed that nothing goes wrong with my stove and microwave. I would stay away from Samsung products. Unfortunately, I didn’t read reviews about this brand.

I bought Samsung side by side refrigerator for 4 years, model # RS2530BSH. Freezer broke down about 2 weeks ago. It cant keep temperature low enough. I called Samsung 1-800 but they cant do anything. They recommend contacting one of Samsung stores for fix. I dont know if I still trust Samsung anymore. I spend too much for a nice looking refrigerator and it lasts for 4 years.

I have had really a very bad experience with this fridge. This one is really not working good, it seems to have manufacturing defect. Till now I had complain 5-6 times, every time service engineer comes but the same problem persists again and again. Today also after complaining service eng came as usual and said it will take at least three days. If in this hot summer days I cant use my fridge then what is the point of buying this.

Simply put! Lousy appliances!! I build my houses. First time I used all Samsung appliances for kitchen. Within the first two years refrigerator ice maker broke 3 times. Only once covered under warranty. First 6 months gas oven. ALL top burn covers and grates discolored covered under warranty. NOW to microwave. The damn clock/timer constantly beeps and goes to #7. I mean every 1,2,3 minutes tops. Called Samsung. Knew all about problems and tried to sell me a $165 microwave door to fix problem plus $65 install. They would NOT allow me to install because it would void warranty. I questioned. What warranty? First door was not being covered. No answer to that. Now just waiting for dishwasher to go. LOUSY customer service and A LOT of ** to get out of ANY responsibility for their products. All products just 3 1/2 years old..

Our beautiful and expensive Samsung fridge has locked up several times, requiring a hard defrost. This time it actually burnt up the fan, requiring an emergency overnight purchase of a new fan. And were not sure the new fan will work - the serial numbers on our fan show that its no longer available, and Samsung doesnt have replacements. We had to go with a third party and hope their best guess is right. In the meantime our food is in coolers for two days, and the ** of it is that Im pretty sure that the best case scenario is that this fan will fit, and in a few months it will all freeze solid and lock up and burn the fan out again.Im ready to throw in the towel, but we spent a couple of grand on this (considerable for a not-wealthy family) and my husband wants to keep trying. It would be so bad but apparently this has been going for almost a decade. Im pissed off at Samsung for still putting out this shoddy product, as well as Lowes for continuing to see it. Theyll be hearing from me too.

Samsung needs to stick to electronics. Wish I had read customer reviews from https://www.consumeraffairs.com/homeowners/samsung-stove-oven-range.html before purchasing. On October 15, 2015, we replaced a perfectly good stove top that we had for over 10 years because the oven was broken. We were quite excited to have a working oven, but were quickly disappointed as it was not heating properly. Additionally, the keys on the display were hard to push, the fast boil feature does not work, and the stove top is starting to show signs of cracking from heat (something many consumers are complaining about). A technician had to replace the display, the main board, and two probes on a six month old stove. He needs to come back to fix the fast boil and submitted pictures of the cracks to Samsung Product Review to approve. Samsung claims its aesthetic and wont approve the replacement. If you look at the other complaints, you will see that it eventually cracks completely when you least expected. Our range is less than six months old and already has caused more issues than any of our other appliances that are over 10 years old. I suggest Best Buy take them off the floor. I forecast that Samsung is a range away from a class action lawsuit.

I have a Samsung model rf197acrs refrigerator that has now been repaired five times over 7 months due to freezing fan and coils. It is under extended warranty and Samsung customer service is unwilling to do anything. A and E are the repair company and have not been able to rectify the problem. I understand there was class action suit for a similar problem.

I have a Samsung Refrigerator side by side unit that I purchased from Lowes along with a four year extended service warranty. The Refrigerator unit stopped cooling the first week of August 2014. Via the Appliance Repair company sent by Lowes took a week to come and then had to order parts. The parts ordered from Samsung took two weeks to deliver and were the wrong parts. Today, a month later, the second set of parts ordered were also wrong and I was told that Samsung shipped the wrong parts once again. Samsung cant be contacted nor expedite the parts. The service provider indicated that Samsung has a poor parts department and is not responsive to the consumers need to quickly obtain parts to repair its products. The part needed is now on order once again and I am not optimistic that Samsung is capable of delivering the proper part for its product. I was told that Samsung has many victims experiencing this same issue and simply doesnt care about the consumer.

My 2 year old SAMSUNG SMH1816S over the range microwave oven is turning on when we open the door. I am reading all these bad reviews and do not even want to contact the company because I foresee frustrating response from them. I do not know if I should spend my money on repair or buy a new different brand microwave.

I purchased a Samsung refrigerator on May 1. It has not been operating properly from the very first day. It froze everything in my refrigerator on two occasions and now it maintains a temperature of 55, which is above the safe level. The repair guy did nothing. It makes a very loud noise on the freezer side that can be heard in the whole apartment. I know something is wrong, but when the repair guy came, it was not making the noise and the food was not frozen so I was advised to just turn it off and plug back in because everything was computerized and it was impossible for him to tell what was wrong. Im going to have to junk it and get me a GE (what I had before). I will never buy another Samsung product.

We purchased this $3,000 refrigerator, 4 months later ice maker broke, it was replaced. Over the last 2 years we had to have it repaired 8 times costing over $1200. It was deemed unrepairable by a certified Samsung tech and yet Samsung refuses to give any replacement or credit. Terrible product and customer service.

I bought this dishwasher (Samsung DMT800RHS), though my second choice, a little over a year ago. I agree with the other comments I have read in terms of cleaning and the weird smell the dishwasher always has when you open the door. The icing on the cake is that this morning, the main wash pump has failed and I am just out of warranty. Im a single guy and only run the machine every three days or so. Really? This is completely unacceptable and there was no sympathy on the phone with Samsung customer support. Long and short of the story, dont waste $800 on this poorly designed, stinky piece of garbage. Time to switch back to Bosch!

We bought an RF267 series refrigerator. And like many on this site, we started to experience problems with the ice maker right away. It only makes ice when it feels like it. Sometimes we will go for a couple of months without any ice, and then it starts to make ice with no warning. Most of the time it just makes clunking and popping noises. This has gone on for a couple of years and after reading about all of the other problems, I am afraid to have it repaired. It seems I am lucky compared to most of you. I also have two Samsung TVs that after just a couple of years experienced pixel problems and then just simply wont power up when the power button is pressed. I can safely say that I wont buy another Samsung product.

Samsung has been selling defective refrigerators for several years now and we are stuck with something that breaks every few weeks. It has been a nightmare of a purchase and we are fighting to get a refund back to be able to get a usable replacement.

Still waiting over a year for glass part on top of the stove. Also the oven heated so slow and inconsistency. I set it up at 350 but it heated up to 200 so its not reliable. Regarding to the glass part, the tech guy said it is only 2 made in our USA. We are waiting so long and dont know whats going on. Even though we have extended warranty on it. Any questions, contact me as Im living in parents in law home. Their name is Melvin and Shirley Harvey. TIA.

We bought a Samsung stove that broke before the warranty was expired and we called their costumer service, but they didnt respond back until way later. They said they were gonna come and see the damage to fix it, but they never showed up. We called again and they said we didnt qualify for it cause it was our fault that it broke. When we had another stove for 14 years that wasnt Samsung and it was perfectly fine for 14 years. We got the new stove thinking that it would be so much better, but its not. We cant even clean it properly because it represents a hazard and we can get cut or hurt us. If youre reading this is I recommend to please not buy their stove or products because its not that good of quality and their costumer service is not good.

We have had nothing but issues with this refrigerator. Ice buildup on the back of the inside of the refrigerator. It gets so bad it hits the fan and the refrigerator gets warm. Also there is ice buildup on the floor of the freezer. The door won’t close properly because of the buildup and my husband has to defrost it every few months. The noise from the buildup is loud. Plus it leaks onto the floor which has ruined my laminate around it. The refrigerator wasn’t inexpensive so we deal with it but we will never purchase another Samsung appliance. Would love a refund but that’s not going to happen.

We purchased the Samsung OTS microwave, Model No. SMH1713S around three years ago. Last month, the fan malfunctioned and will turn on when you open the door. Just last week, the microwave stopped working at all. We (unfortunately) have a Samsung washer and dryer, which has been serviced three times and we are about ready to replace it... Its three years old. We also have a Samsung refrigerator that has been serviced once and a glass-top stove, all purchased around the same time and all with issues! I cant believe how much money we have wasted on this company. They may make good TVs but they need to get out of the appliance business!!!

I recently had problems with a 5 year old Samsung refrigerator. To my surprise, most repairman refuse to work on Samsung appliances. In fact the first three turned me down and the forth said unfortunately he works on them. After hearing all of them tell me about how bad they are and referred to them as money pits, I decided to cut my losses. I have never run across a product so berated by people in that industry. The sad thing is everyone still pushes them instead of standing up and refusing to sell.

This product is very bad... as well Samsung customer care response also very bad. They are very irresponsible, whenever refrigerator stop working they never support and to rectify the problem took 1 week to 2 weeks. As per my experience, I would like to suggest do not buy Samsung refrigerator. His customer support is worst. I complained Samsung customer care and complaint no ** in 4th June-18 and it get resolve on 15-June-18. Almost 11 days. Now you can imagine without refrigerator 11 days in very hot session. This is the customer care service? And now again refrigerator stop working now again 11 days.

My husband and I purchased a Samsung French door refrigerator with the bottom freezer. This refrigerator contains two ice makers one in the refrigerator and one in the freezer. The Ice maker in the refrigerator has stopped working and I found out today that Samsung does not make the parts to repair my ice maker in the refrigerator part. I have spent almost $3000 for this refrigerator and it’s only about three years old and I am quite upset at the fact that I can’t get the parts to fix it! The model number is RF263TEAESG/AA. The part number for the ice maker is DA-97-08117B.I have spoken to Samsung directly on May 24, 2019 and spoke to Ryan and she directed me to J and J international for Samsung parts, I spoke to a woman named Dawn who looked up my part number and told me they discontinued it and I cannot get it. What am I supposed to do with my refrigerator when my ice maker doesn’t work and I’ve spent all this money on it and Samsung discontinued the part. I still had to pay the appliance guy $150 just for showing up and letting me know that he can’t get the parts. I personally feel that Samsung is putting out poor quality appliances and I will never purchase one again. I am stuck with a Samsung refrigerator that does not work properly and I would like you to contact Samsung about this problem! Sincerely, Debra **.

Disappointed that Samsung knows that their microwave have a defect (se error) and have no plans on correcting. My microwave is 2 years old. I would not recommend anyone to buy a Samsung refrigerator, microwave, dishwasher or stove. I cant believe in two years every one of the appliances have issues. $5,500 down the drain.

I bought my Samsung DW80F600 less than 2 years ago. Last month I had to have it repaired, calling Samsung is an exercise in futility, on hold forever, excuses, being put on hold to see what they can do, etc., etc. Finally I get passed off to their service contractors and they come out to repair the dishwasher, it seems to work but within 3 weeks same problem happens again. Clearly it was not correctly repaired. This time I google the symptoms and it seems it is a pump problem, not what was fixed last time. Call Samsung and they want another service fee of $100 to fix same exact problem from 3 weeks ago. My answer to is trash this dishwasher and start over. Cant believe this appliance didnt even make it 2 years. I really wish I didnt also have a Samsung refrigerator and range. Dont make my mistake. My new motto is anything but Samsung.

We purchased a Samsung side-by-side two years ago and the upper ice-maker started freezing up so we called Lowes for repair. The repairman came out and said it has been a continuing issue with this refrigerator so he attempted a fix because that was all he was allowed to do. We then had to call and request a second time and he said he would have to order parts (that would take a long time to get because of so many being broken). We have now been waiting a over a month with our refrigerator pulled out because the fans can make horrible noises that we cannot endure so we unplug it for a period of time. The service by Samsung is horrible and we could only give a negative response to anyone who wants this refrigerator.

Our 2-yr old RF197 has failed 4 times. At the first failure, at the one year point of ownership (the minute the warranty expired) and after a lot of time spent badgering Samsung, they agreed to pay for fixing the ice-backing up on the interior back, and stopping the water collecting on the fridge floor. But the repair didnt work. Again back to badgering Samsung - a terrible, terrible company. I hear there is a class action lawsuit; we plan to get in on that now. Also our atty. is pressing Samsung corporate starting today. Outrageous, because it has broken again! We paid $1300 for this junk in 2011! Recently, we arranged with them to receive a prorated refund to discard/return to them this lemon. They agreed. Yesterday, a new, very rude, sweet-voiced stumbling employee in the exec office, reading off a sheet that had nothing to do with this case said, Not approved even though we have sent the receipt properly and were told (and it is recorded on our ans. machine) that they were in the process of arranging the refund. Avoid this company! We plan - and please all of you do the same - to report to BBB and to our state Attorney General Dept of Consumer Affairs. This could be rampant fraud by Samsung and needs to be investigated. Tell everyone you know, to exert widespread political pressure. When in the store, tell others looking to buy to avoid Samsung. Check your state: many states require a better warranty than that granted by Samsungs warranty and you may have more rights than that limited Samsung warranty. Best of luck to everyone. What a racket. Our previous 2 refrigerators lasted 25 years with not one repair! We will post what we find out.

Very good fridge/freezer except that it has expensive water filters and since purchase, the water was not draining properly and evaporating in the drip pan. Water turns to ice until it fills up toward the front of the fridge and then overflows out the front and onto the kitchen floor. Samsung seems to accept no responsibility for this very common flaw with the side by side fridge with bottom drawer freezer. All over Youtube but requires disassembling back portion of fridge to fix drain clogging. Not sure if it is a final fix for the problem.

To begin with, it is a great microwave for the great price offered. It is small and does not take a lot of space on your counter as a lot of them are big which limits rooms for other things you might want to do with your counter space. It has a turn knob which is easy to function and does its thing until the time is up for it to stop. I got back issues and it is just right for someone like me and easy to do in one shot. I like the product I got and I hope to have helped out in this review for the rest of you.

My husband and I purchased a LG French Door Fridge when they first came out. It lasted 3 years, the motherboard died. After much research we purchased a Samsung French Door Fridge model RF266AEWP. As of right now, the noise from the fan in the fridge hitting the accumulated ice is pretty loud. Loud enough that I cannot hear a conversation in the next room. My husband called Samsung in regards to this (after we had defrosted the fridge 4 times since June of 2015) and they said that we would have to have a repair person come in and fix it to the tune of $140.00. Samsung has been aware of this defect since 2005 and has done nothing to rectify the situation. Needless to say I have now joined the thousands of other consumers in a class action lawsuit against Samsung. Now onto the Samsung stove we purchased. We purchased a Samsung stove, had it installed. I did the self-clean cycle on the stove one night and opened it to wipe out the soot that was inside and noticed that on the bottom panel of the stove, the paint had melted. My husband called Samsung and was told to shut the stove off and shut the gas off to it as there was a defect and the house could blow up. HMMMMMM just a little scary. We called Best Buy (where we had purchased the stove) and they were very gracious with us. They told us to come in and pick out another stove. We picked out the 5-burner stove with the large capacity oven and a warming drawer. It was originally $2500 when we first saw it but was on sale for $1500. I guess we should have seen the red flag when the price was reduced by $1000. But we bought that one to replace the defective Samsung stove. Well about 8 months ago we kept getting an error of E08. I googled the error and Samsung advised you to shut off the circuit breaker or unplug the stove. So now every time we get the error, I have to pull the stove out from the wall and unplug the stove. Needless to say, in the future we will NOT be purchasing any more Samsung products. I cannot understand why they are rated so high.

Samsung ref. model RF263TEASR/AA - Is there any other way to fix a noisy cooling fan aside from defrosting? We bought this ref. a year ago and we noticed that after a year the annoying sound started. Did follow the procedure from people having the same problem but after 2-3 weeks the same problem occurred. WHAT IS REALLY PROBLEM HERE SAMSUNG PEOPLE??? Imagine one year old ref. Common. Show me the way. Sorry to say but your refrigerator is REALLY A BIG SUCKS.

Bought French Door refrigerator (RF263AEBP) in 2011 from Lowes. Bought the 4 year extended warranty. In September 2013 the fridge coil froze. Tech came out and replaced fan and shroud. Now 2014 it is freezing again. Search reveals it is a common and known problem by Samsung and they have not fixed even after class action in 2010. They have not come out with a permanent fix. They should do a recall. My extended warranty runs out next year a month before this will probably happen again.

Bought the French door with freezer at the bottom. Ill keep this short and to the point. Replaced the top ice maker 6 times and replaced lower ice maker 2 times. Top ice maker stopped working 2 times within a couple of weeks of being replaced. Thank God for buying extended warranty. Called Samsung twice directly and they brushed me off and seemed not to care about issues they have with their ice makers. Referred me back to warranty company. Not sure what we will do when warranty expires. Do not buy this refrigerator. You will be disappointed and if you do make the poor decision to buy Samsung refrigerator buy extended warranty.

Excellent refrigerator, however ice dispenser push bar is starting to scratch after only a few months use. Overall, excellent, especially with the chill drawer.

I would like to share my familys experience in buying Samsung appliances. Let me start by saying that we spent over 9000 dollars on brand new appliances just over a year ago. My wife loved the look of the Samsung black stainless steel so we bought an entire house full of appliances. Refrigerator, range, dishwasher, microwave, washer and dryer. Every single one of them has failed in that year, some on multiple occasions.Our microwave which most appliance repair guys will tell you are pretty universally reliable broke within the first month. The gas range needed repaired on three separate occasions, the dishwasher has been repaired twice and works intermittently now, the dryer squeals like a pig going to slaughter and the refrigerator stopped working while we were on vacation this past May. We have now been without a refrigerator for just shy of two months. It took Samsung over a month to send out a technician to look at it and another two weeks to get parts. After the “repair” the technician informed us that the unit was not repairable and a replacement was needed. Bear in mind we bought the appliances in May of 2017, the refrigerator failed in May of 2018 and now in July after telling us it is not repairable and they are sending a replacement unit. I get an email apologizing for the inconvenience but that they will not replace the unit nor fix the dryer.We had never had new appliances and a year ago we were excited that now we had a houseful of beautiful new shiny appliances. Some of these appliances are nearly top of the line Samsung models and all of them have failed or no longer function. Do yourself and your family a favor and do not purchase Samsung products or at least do not purchase their appliances. I have never made such a large purchase and been as disappointed as I have with Samsung. They have been horrible in every facet from quality to service. Do not make the same mistake we did. Samsung is a horrible company.

We have used Samsung refrigerator for past 4 years. Now we are facing a coiling problem for last 3 months. We complained to customer care service center but they are not responding properly. 2 times they visit and cost 3000, still we are facing the same. Now they told we are not manufacturing the part required for your fridge, so we are not responsible for this. So here after I will not prefer or suggest any Samsung products in my life. So I suggest anyone get free service from Samsung or else dont preface Samsung products. They are looking only for cost not for customer satisfactions.

Own a French door Samsung Fridge and water accumulates and freezes at bottom of fridge. Have to empty the fridge, take back panel out and thaw out drain line which will probably freeze again shortly. Sears, where the fridge was bought, claim to have never heard of problem however internet is full of complaints and there are several Youtube videos in how to fix problem. Had issues with brand new unlocked Samsung phone and after spending hours writing Emails and calling service center went out and bought Motorola phone. Samsung service is pathetic and will NEVER buy another Samsung product as long as I live. I have since bought a TV, a tablet, two phones, a dishwasher, washer and dryer all brands other than Samsung. How a company can be so arrogant and probably successful is beyond me. I asked clerk to speak to a superior and she said that she did not report to anyone and was given email for headquarters. Receive same form email back, total waste of time. Spent two hours to repair fridge, threw out food and if it freezes again I will cut my losses and buy a new one (this one was $2K).

Reviews of product led me to purchase. I like how big the oven is too. Lots of room underneath the oven too. Has easy clean stove top. The price of this stove/range was well worth the money spent. I’ve bought Samsung product in past and they stand. Y their product.

Worst refrigerator EVER! Within a couple of months the bottom plastic piece cracked, there was ice in the bottom of the pull out drawer that froze, and NOW... The entire freezer quit and I lost tons of food! Since it is a dual cooling system my refrigerator section is also warm. I complained to Samsung and was informed that I put a heavy item on the bottom and thats why the plastic cracked. NOT!!! Ive had refrigerators for years and NONE OF THEM EVER CRACKED!!! Even if I did put a 22-pound turkey on it! BOTTOM LINE: PIECE OF CRAP!!! DO NOT BUY! YOU WILL REGRET IT!

When baking cornbread looks done on outside and it took at long time to get brown but after cooling off and sliced it the middle was gooey. A couple of days later put Pillsbury Grands flaky biscuits in oven, used the convection option. Still the same thing. Well done on outside undone on bottom and middle. Yuck. I just purchased this oven Sept. 11, 2017. Do I need to adjust the temp or what SMH?

We thought that Samsung would be a reputable manufacturer when we decided to purchase a new stove. What a huge mistake in thinking that was!!! We had the smooth top stove model NE595RO for less than one month. I was cooking on it and my pot became stuck to the element. I could not get it off. So I let it cool down and then was able to remove my pot. (I always wipe my pots off on the bottom before cooking to ensure nothing will cause it to stick to the element area). A piece of the smooth top actually stuck to the pot and came off and made a dime-sized gouge in the smooth top. Was I ever mad. I had a KitchenAid smooth top for over 21 years and it looked as good as the day I had bought it. It was the oven that died in my KitchenAid and being so old we decided to get a new one rather than start to repair the old one. Plus the Samsung was a lot cheaper than many other brands. You only get what you pay for is the correct rule. I phoned Samsung and with the first call was told to send in the pictures and explanation which I did. I was told someone would contact me within 48 hours. One week later after no call, I phoned them back and I had to now deal with a very rude moron on the phone who would not tell me how to contact the supervisors at Samsung. Needless to say I had bought the extended warranty but the cook top should be covered for one year and it was only one month old when this fiasco happened. I did receive an email from Samsung stating it was a cosmetic issue made by the customer and they would not repair it. Samsung will use every excuse under the sun to lay the blame on the customer when in fact they have shoddy products and the most heinous customer service. This was our first and last Samsung purchase. Had we known then what we know now, we would have never bought a Samsung stove. BEWARE of Samsung products.

Strongly disliked from the first load of dishes. If I wasnt so handy to do all the fixing myself this dishwasher would have gone to the dump already. This dishwasher is so very picky on how the dishes sit in the racks; often have to rewash dishes that were cleaner going in. Have used dishwasher cleaners too. Miss my old Whirlpool.

I really want to share my bad experience with Samsung Microwave Model ME18H704SFS/AC. I wish I would google Samsung microwaves before buying one. I just read report from people who bought microwave in February 2016. I bought mine on May 2, 2016 from Best buy in Vancouver Canada. I also bought 5 years warranty on this microwave. On 28th day after purchasing we tried to warm up bowl of soup (in microwavable dish), and we felt a burning smell coming from microwave. When I opened the door I discovered a fire on the right wall of microwave. I was able to stop the fire with kitchen towel. I cannot operate this microwave any longer because it is a fire hazard in my house.Same day I called to SAMSUNG customer service. They gave a case number and told me that somebody will contact me. Next day I called them again and they transferred me to some kind escalation department. The manager from escalation department said that if he will get pictures and receipt from me now, he will speed up the process. I emailed him pics and have not heard anything after that. On Monday, I called again to customer service. The manager told me that she could not find me in her database, she also said that they were not able to open up my pictures. I told her to transfer me to the escalation department. After 30 min wait I was able to talk to a guy who confirmed receiving pictures. He also was able to open them up. He told me that he sent my case to the Head office. I asked him why nobody sent me a simple email with acknowledgement of receiving my email. He did not have any answer for me. I asked him what is the reasonable time to get an answer from Head office. At the beginning he said 48 hours and then he did not know. He also said that he has no idea what kind outcome I should expect. And just to add to this story... I called to the insurance provider for Best Buy. They told me that they cannot touch my microwave because it is a factory defect which appeared in first 30 days. I am not even upset anymore. This company is a joke. Samsung really needs to get a lesson for producing dangerous and unreliable appliances and treating consumers so poorly. I will wait for 48 hours (legally you have to give them some time to rectify the situation). If Samsung will not replace their lousy microwave I will take this matter to Small Claim Court and I really want to.

I purchased Samsung fridge two months back and a week after delivery, I noticed a huge ice under the bottom of the drawer and water inside the bottom drawer. I removed the ice and saw the same thing the next day again and every day after that. I called the brick warranty department and they told me to unplug the fridge for 24hrs before a technician comes out to fix the problem. This surprised me as it seems they already know about the problem on fridge and I wonder why they dont fix it before it was sold. I asked them to send me a replacement fridge for the period as the fridge is still on warranty. I have small kids and a day without a fridge is a nightmare. The representative was rude and told me that cant happen and the fridge wont be fixed until I defrost it. Im still trying to solve this issue and I hope there is someone out here who can stop companies like Samsung from taking clients on a rollercoaster once they make a sale. My advice, dont buy Samsung. Period.

I purchased a Samsung refrigerator in 2010. I had an extended warranty on the fridge. During the 5 years of the warranty I had to have it repaired 6 times for the same problem which is the back keeps freezing up and will not defrost. For the last 2 years I bought another warranty from Sears. They came out every 4 months to defrost and replace the fan and the defrost sensor. I called Samsung and they refuse to give me my money back for the unit. The customer service is horrible. So if you have any sense DONT BUY. I paid $1,995 for this model. Now they are stating they will only give me $427.00 because it has depreciated in the seven years of owning it.

I purchased a beautiful black stainless steel French door refrigerator from Lowe’s 2 years ago. Now it has a system leak due to sulfur in the air and can’t be fixed. Samsung said it was damage and I did not take the precautions to protect it. The only thing I could have done is not use water in my home. I had two different repairmen out. They both said this is a common problem with Samsung refrigerators. Samsung and Lowe’s know this is a problem but do not advise buyers with well water to beware. Samsung customer service towed the company line and said it was my fault and took no responsibility for cheap parts. My last refrigerator lasted over 15 years sitting in the same spot. Not a Samsung of course.

My Samsung fridge quit cooling at 8 months old. I called Samsung for a repair and they fixed it after 3 repair companies coming out. The first two weren’t qualified to repair sealed system units. Finally got the sealed system replaced and it failed 30 days later. I spent countless hours on the phone with Samsung trying to get a refund. After four months with a too warm fridge, and 4-5 hours a week on the phone with Samsung, sending documentation over and over as they continually “lost” documents emailed and faxes, I finally got my refund. After all my haggling, I discovered that tens of thousands have had the same experience with Samsung.

We purchased the Samsung Dishwasher to match our other Samsung appliances, both of which we have never had an issue with. The washer has broken once on month for the year we have had it. We have had innumerable service calls. They have replaced the main board twice. Everything from the pump to the latch have been replaced. Multiple error codes, the machine never works. We are always hand washing dishes, either because we are waiting in service, or if the machine is working you have to wash them before you put them in the dishwasher, per our service man, our dishes were too dirty. Or you have to wash them when they come out of the dishwasher because they are dirtier than they were when you put them in. The dishwasher recirculates the nasty water, evenly distributes it around to all your dishes and then bakes the dirt on in the heated dry cycle. Our friends have a 1990 broke down dishwasher. The door wont shut on. It sound like street sweeper, but it gets the dishes cleaner than our Samsung. What a shame! Our factory warranty is a service warranty, they will just keep fixing it till the service tech deems in unrepairable. You would think someone would have the sense to replace the machine and cut costs. Sounds like even if they did I would still have issues.

We chose this particular stove because of the large cook top surface with clean edges. We have also enjoyed using the built in air fryer on numerous occasions now and LOVE it!!! We are able to cook and entire meal on it with left overs! The controls are easy to understand for the cooktop and oven. If you are in the market for a new stove, you cant go wrong with this one.... You can always donate your tiny air fryer to the Humane Society Thrift Store near you!