I have a Samsung microwave model SMH9187 that needs a new PCB due to a manufacturing default. The first technician that came out would not repair the microwave until I removed it from over the oven. Im a 67 year old female who obviously cant remove the oven nor do I know how. The technician left without repairing the microwave. After another long tedious phone call with Samsung they had a different service call me to schedule appointment. The technician was suppose to be here between 1-5. Its now 5:30 - no technician, no phone call. Contacted Samsung and they will have the service company call me within 1-2 days to schedule ANOTHER appointment. I will never buy anything manufactured by Samsung. Such poor customer service.

We bought a Samsung RF26J7500SR 3 door refrig eleven months ago. WHAT A POS. The refrig compartment fan system keeps freezing up (repairman said its an inherent design error! ), preventing it from staying cold. We threw out everything inside on Labor day as all the food spoiled waiting the 12 days for the repairman. Then I was told we had to reschedule since the refrig needed to be unplugged for 48 hours for all the internal ice covering the fan blades to melt. On the return visit days later parts were replaced and a factory anti-freezing kit installed. Now, two months later, the fridge is full of Thanksgiving leftovers and its warm inside again, seems like the same problem. Samsung customer service can only confirm its broken, gave me the number of a local repair guy that will fix it under warranty. I assume the repairman will give me an appointment 12 days from when they call me back, which was how long it took for them to come to the house for the first repair!!! Looks like we will throw out everything again. What a joke. I will have to take another vacation day to wait for the repairman. Anyone who buys a Samsung refrigerator needs their head examined!!! I will never ever buy another Samsung appliance of any kind.

Our 1900$ Samsung 26 cu ft refrigerator was delivered 9/10/2011. It quit working 8/30/2016. We never had problems with the ice maker, although it was slow even for two adults needs of ice. I decided no use to fix it, just go get another refrigerator. If you read reviews on any brand about four hundred people always say what they bought was the worst experience possible. Even the sales guy said refrigerators rarely last more than eight years nowadays. So my advice is spend what you are willing to replace in five years. Thats how long my Samsung lasted.

We bought a refrigerator from Samsung and within 6 months the freezer fan unit became noisy. Since it was under warranty they came out and fixed it and told us that there was an engineering defect with the fan unit. It was repaired very quickly but now the same issue has come up six months later and refrigerators is not under warranty. We have come to a point we cannot even sit in our kitchen because of the noise its producing. Weve also been told that this model as well as many other models of theirs have the same issue. Please avoid Samsung when looking for a refrigerator.

The best part of Home Depot is we bought the extended warranty... I recommend buying it if you’re considering Samsung appliances! Within 4 years I’m on my second in 6 months repair on my fridge. My induction stove is the most ridiculous design and shuts off constantly because of the sensors! My dishwasher broke down. My microwave fan is a joke. We will never ever buy Samsung again...

Model rf26vabbp - This refrige was bought 2/2009, we had the water problems for the past few years then we finally had a repair person fix the clogged frozen water line. He actually put a wire down the tube and hooked it up so it wouldnt freeze. So far, that works. Now, our ice maker broke. We had the warranty, so now we have to get it fixed. Tried to reset but nothing. Bad fridge, I wouldnt buy any more Samsung or LG. Most expensive to fix and hard to get parts, a lot of service people wont fix them.

I purchased this beautiful refrigerator RF4287HA. After 13 months, an error code showed up on the display. I called Samsung and they sent out a repair service. When this particular one was made, the assembly line forgot to put the protective plastic cover over one of the sensors which allowed the sensor to drop down and be cut off by the smaller plastic drawer in the freezer. Repairman said we should get our money back for the service repair since this was a defect when this one was made (even though it was about 5 weeks over the 1-year warranty).Basically, somebody did not do their job when our refrigerator was made. After 4 calls to Samsung, they told us to send a statement from the repairman and they would refund our service call fee. After 2 months, a message was left that it was not going to be refunded. I talked with the service rep and he said, Sorry, its not going to happen. I assured him that I would make sure everyone I come in contact with would know what kind of company Samsung is. Buyer beware.

I bought my Samsung refrigerator from Lowes and bought the extended warranty with it. Ive had four service calls for the same issue - water leaking below the left crisper drawer. Im told the issue is well known and there is no fix. The answer was to defrost the refrigerator from time to time. Defrosting a refrigerator in this day and age? I called Samsung, and they wouldnt offer a solution to the problem. They said they werent aware of this issue. Id have to pay a service call to them to have a technician sent out to the house. This is totally unacceptable! I will NEVER buy another Samsung product again.

I purchased Samsung dishwasher dw80f600uts as part of a package. Totally satisfied with everything but dishwasher which is embarrassing smelly. Ive tried everything and finally after 4 MONTHS DECIDED to call the company and asked to switch out the unit. Three people basically said NO and it was a maintenance issue. This is definitely a DEFECT on Samsung. Ive gone to the executive office where I spoke with Brandy who said, Sorry, nothing we can do.

Two months after buying a brand new side by side Samsung refrigerator, a fan blade broke and the sound was very loud. It took Samsung 10 days to find a technician to come to the house. The gentlemen discovered the defected blade and was quite surprised being that it was only two months old. He suspected a manufacturers defect and he ordered the part, but it would take several days. In the meantime, we had lost the food in the freezer and refrigerator. I then called Samsungs customer service and explained everything as it happened. She was not very sympathetic and said that the part was on its way and thats the best that they could do. It was a major purchase for us and we felt cheated. Will think twice before buying another Samsung appliance!

DW80H9930US - My Samsung dishwasher was installed on October 25, 2014. The first call for repair was made on December 5th for a persistent water leak from the bottom of the door. The repair was made on Dec. 26th in which the venting system in the door was replaced. The next repair call was made on Dec. 31st for the same water leaking problem. The repair was made on Jan. 9, 2015 in which the venting system gasket was reseated. The next repair call was made Jan. 10th for the same water leaking issue from the bottom of the door. On Jan. 16th, the service man placed an order for a door latch replacement. On February 6th, the door latch mechanism was replaced. Water leaking and the door popping open without error codes mid-cycle continued. The most recent repair took place on March 14th, where the repairman replaced the whole door. No more water leaking has been noticed, however, one month after this repair, the door continues to pop open mid-cycle without any error codes. The time remaining does appear and flashes. I close the door, and it starts up again and with fingers crossed it finishes, but not without multiple door popping open episodes. Ive checked the strainer in the base and its not clogged with food particles. The top rack does roll forward, and Ive seen another posting about it becoming disconnected from the sprayer mounting at the back of the dishwasher wall. Perhaps this is the reason the dishwasher continues to stop mid-cycle without displaying error codes. My anger is with Samsung, not with P.C. Richard & Sons performance. I dont know, but one thing is for sure, when my 5 year warranty has expired (thank God, I had the smarts to purchase one), this dishwasher is going to the curb and I will NEVER buy another Samsung appliance, nor will I recommend their products to anyone!Updated on 09/25/2015: the dishwasher seemed fixed after the whole door replacement back in March 2015, however, it has begun leaking again (mid-August 2015) from the lower left area at the bottom of the door (the same area where it leaked from the start).

In November 2015 we purchased a Samsung Electric Range with Black Stainless finish. The model number is NE59J7630SG, recently we have noticed that the paint is flaking off around the oven door. Your hands do not come in contact with this area. We contacted Samsung and they told us it was too bad but they call it a cosmetic issue, so it is not covered under any warranty. The Best Buy protection policy does not cover it as well. After viewing many complaints about Samsungs Black stainless issues on the internet, both ranges and refrigerators we decided to push the issue. Samsung said they would send a repair person out but if the issue was deemed cosmetic we would have to pay the $200.00 service call. We have sent pictures and done everything they wanted and they will not back the product. It is my (and many others) opinion that appliances should not have paint peeling off of them after 2 1/2 years.

My new Samsung French door refrigerator (RF18HFENBSP) that I purchased from Sears in not working. It is only 4 MONTHS OLD. I called Sears and they explained that I would have to deal directly with Samsung Service. I called the 800 number and was issued a ticket number. I was told that someone would call me in 24/48 hours. That did not happened so I called myself. After being on hold for over a half hour I finally spoke to person. It will be 5 days before a technician can come and see what is wrong. That will be OVER ONE WEEK that I do not have a refrigerator. I wish Sears would have told me that they do not service the Samsung appliances. Judging from the reviews that I read (wish I read them before my purchase) I would not recommend Samsung appliances. Somebody should protect consumers from companies like Samsung.

Bought from Lowes on August 2, 2013 (4 months ago). Problems with ice maker from the date of delivery. The entire ice maker assembly has been replaced twice. The freezer door deal once. Within days after replacement/repairs same problem occurs. Either no ice produced or very little over a long period of time. Calling Samsung for repairs is an ordeal. Numerous calls. After taking all the information, they say they will call or email within 3-5 days. Sometimes they do. Sometimes they do not. For example, I called on Tuesday, December 10, 20123. Was given Transaction # and was told my case will be considered for replacement or reimbursement. Again, was told I would either get a call or email within 3-5 days. I waited seven (7) days. Called Samsung. Was told that there was no record of the Transaction # given to me. New one given. Again, I was told that I would get a call or email within 3-5 days. Same thing time and time again. On those occasions when they do call me, I am told that a repair technician will be contacting me to set up an appointment in my home. That takes an additional week or two. By far, this is the worst consumer experience I have ever had in my entire life. Real bad. Getting tired of the lost record excuses, claim that they need more time to review when they have the whole history right before them. I never will buy another Samsung product.

I recently purchased a Samsung glass top range for our vacation home. After two uses, the glass top looks used and melted. The white painted ring on the one burner totally melted and there are rings from the pan I was using on the same burner. I cooked eggs, not really high temp, and it destroyed the top of the glass. I used one of the back burners only for that to look melted now also. I havent gone back to the store yet, but plan on doing so. Have had the stove for EIGHT weeks and used twice!

I bought this Samsung Refrigerator RF28HFEDBSR/aa in Nov 2014. The freezer door handle insert failed in Dec 2016. I have spent 2 months working with a repair tech, Samsung parts, and Samsung (Lack of) Customer. This small approximately $10 part has been discontinued. The only option is to spend $389 for a new freezer door and $125 to install it. My service tech (5 star rated) reported he spoke to the Samsung techs and determined Samsung has known about this problem for several years. It appears sells products with known defects, but does not want to support the customers. He also reported there are other Samsung parts which have been discontinued for relatively new units. The scroll compressor has a 10 year warranty. What good is that warranty if the rest of the refrigerator falls apart? By the way, the local authorized Samsung service company received an F rating from the BBB.

Electric Range was purchased at Lowes on 10/05/2012. It has always been properly maintained and kept clean. We are seniors and actually do not cook a lot. We noticed when baking items were not cooking properly. We checked to the temperature of the oven. It would heat up to the set temperature and then drop down about 150 degrees. It should say the set temperature but registered lower. We called a very reputable appliance repair company. He diagnosed the lower heating element was bad. Once he got into the area of the element he gasped... He said in 43 years he has never seen an element fuse to the metal sheet. He determined it was not repairable and could possibly be a fire hazard. We purchased a Samsung Washer (repaired 3x) a gas dryer (4x), Dish washer (5x) and now an electric range that is not repairable. Should an electric range last more than 6 1/2 years? Needless to say we went out last night and purchased a new range. It was not a Samsung.

Buyer beware of Samsung products. Purchased a new refrigerator last Oct. It started to leak water at the ice dispenser and the energy saver light quit working. After numerous calls to Samsung and Consolidated Electronics and several hours of my time, I still have not been scheduled a repair date. Can you imagine telling a customer it will take a month to get a repair person out to look at the refrigerator? This will be my last Samsung product - Samsung Model RS261MDRS.

Purchased a Samsung fridge RF217ACBP in June 2011 and have the same complaint I am reading over and over. I have had 3 service calls for the same problem, water in the veggie/fruit bins, thick ice under the bins. This time the fan was very noisy and would consistently run. Called Xmas eve and the service guy came out on 12/29, the back panel was completely frozen, had to shut off for 24 hrs, and parts were ordered. When I called on Saturday they were nice, but no help. You need to have 4 repair calls in 1 year to even be considered for a new fridge. I have already told many people not to purchase a Samsung fridge or anything and will never get another one myself. I think they should stick to phones & tablets. Let’s hope what was fixed today will last, but once my master protection plan expires in 2016 (glad I have it) the fridge will be gone. Samsung needs to get their act together and maybe if enough people stop purchasing product they will get the message. NO MORE SAMSUNG APPLIANCES FOR ME!!!!!!

Sometimes I notice that my dishes are not totally clean. Its almost as if the washer skips cleaning some of them. I have to wash some of them over again.

I bought the Samsung Microwave brand new at Costco when we built our new home. We are barely two years and the control panel has gone out of it. Were now experiencing the dreaded locked keypad with an SE error code, turning on in the middle of the night. Its past its warranty period. Never had a higher end appliance ever die that quickly. This is obviously a problem with this product as there are 70 complaints on here with the same issue. Something should be done as repair costs are the same amount as the microwave.

Ice maker is faulty and it constantly freezes over, temperature is 7 degrees warmer than what I have it set to, & significant amounts of water leaks into the right crisper drawer. The only thing I like about it is the middle flex drawer, which seems to keep a good temperature.

Samsung refrigerator motherboard dies... My 7 year old Samsung refrigerator died leaving a full freezer and refrigerator of spoiled food. Everything had to be thrown out and I had to get a repairman in. I was told the motherboard died. Samsung did NOTHING! Who ever heard of a high end refrigerator motherboard dying?! Beware of buying Samsung. Poor customer service as well. I will now be 6 days without a refrigerator since parts are not available locally... Seriously?!! In Washington DC? I will never buy a Samsung product again.

4 Door Refrigerator Model RF25HMEDBWW/AA - Soon after receiving our new refrigerator we advised Samsung and they dispatched a service Tech from a highly regarded service provider. Samsung had sent a replacement front and auger, which they installed. The quality of the ice was not improved, and still many cubes were broken. We were away for the winter, and ice maker was turned off. Recently we had three successive issues with dairy products going sour prematurely, and loss of some beautiful steaks. The front panel assured me that temperature was 37. On the evening of June 5, 2016 I used two different digital thermometers and confirmed that problem was the main cooling (Upper) was registering 55 degrees F. I used a Taylor remote oven thermometer plus a fast (but not instant) digital cooking thermometer with 0.1 degree gradient.The following AM, June 6, as I was leaving the house for the day, I asked my wife to call Samsung and report the problem. That evening my wife informed me that the Samsung person asked her to unplug and then re-plug the power cord. The delivery team for our retailer had damaged the legs on the bottom of the unit, making it very difficult to move and access the power outlet. They have been slow in responding, and I will use this document to re-light a fire under them, as I am certain they will not be pleased to read their name here. I called Samsung that evening and advised that a technician was needed. They informed me that it would take several days before I heard from their agents. On the third evening past my call, I again called Samsung and was advised that there was no record of my prior call.On the 16th, the tech arrived and advised that this was a common issue caused by freeze-up of the evaporator coil in the upper refrigerator, and some new parts would also fix the ice problem. I called Samsung in an attempt to get the parts expedited, and when I requested to speak with the Samsung Service Manager I was advised that the person I was speaking with could not arrange a communication with a Samsung higher up and that absolutely nobody at Samsung would have a knife sharp enough to cut through the accumulated Samsung constipation. It is very clear that their telephone answering people have all submitted to a lobotomy before beginning work there and all they are allowed to do is read what appears on their computer screen.Due to the scheduling procedure, I was not able, until approximately 10:15, to learn if and in what time frame to anticipate the techs arrival! The tech WITH THE PARTS arrived just before 1PM on the 23rd of June. He spent several hours replacing parts, and I thought and hoped the problems were over. Ice is no better and temperatures are still warm. So today when I called, I immediately advised the computer that I would only speak with a service executive. After a 33 minute wait I got somebody in their Executive Service department.After a 15 minute conversation with him, I realized that he did not have any idea how a refrigerator worked and he placed me on A SHORT HOLD, to immediately transfer me to somebody in Refrigeration. At 1 hour and three minutes I was connected with somebody in the Dominican Republic that likely could not tell the difference between a digital thermometer and a rectal, EVEN if the digital device was inserted in his rectum. Do not ask about his comprehension of a refrigerator. He got me a reference number for the new service call at 1 hour and 20 minutes and indicated that I would hear from somebody that understood refrigeration in a day or two. THE PRECEDING WAS COMPOSED ON MONDAY EVENING, JUNE 27.Beginning on the second Tuesday of next week, I am going to begin holding my breath until Samsung discovers the concept that I invented: I have called it responsibility and service. Today, June 28, I heard from service company and learned that they will have a tech here on July 14. We are going to look for a phone number for Enterprise Refrigerator Rental, to get a loaner until somebody at Samsung elects to have our not quite one year old refrigerator deliver on its promise, keeping dairy and meat from souring prematurely, and making good ice.My 15 year old Amana did it quite well, seldom ran short and never failed to properly cool! It did not offer crushing or dispensing thru the door, but if Samsung cannot get those features right for 3 or 4 times the cost, maybe their future is in composting. I would love to discover the name and address of a responsible executive at Samsung and arrange for a second year med school student, with an interest in Proctology, to park this POS in an appropriate orifice! Is there a class action suit in process? IF SO, PLEASE SUPPLY DATA SO I CAN JOIN.

The new hub refrigerator (with white glove service) plus black stainless double oven range plus ultra quiet black stainless dishwasher plus black stainless microwave plus Samsungs latest washer/dryer combo plus 55 inch Samsung ultra HD TV plus Samsung 65 inch ultra HD TV plus a Samsung S7 smart phone all to update our home and all purchased within one week. Oh, you are the first buyer of the Samsung Family Hub refrigerator and you wont believe the white glove service it comes with. White glove? They came out to measure the location and said no problem, all will fit. Second floor, no problem we have the greatest delivery team. Well, the exciting day comes. The delivery team says they will probably scratch the ref if they bring it upstairs but they will try anyway. Final measurement from the white glove guy, all good she will fit. The greatest delivery team bangs it up the stairs, hides the big and I mean big gauges they put in the cabinet with their moving belt metal buckets and guess what, it wont fit. We now have the white gloved Samsung Family Hub sticking half way into our kitchen posing nicely with the several gauges in the cabinet. No problem well take car of it. Two days pass no call from anyone. My wife finally calls the white glove VIP team and they cant help! You cant help, give me someone else. No hes right, we cant help. You will have to call the store you bought it from. You are kidding me, where was the VIP white glove treatment. Go to Sears, get a Kenmore. We are trying to return all this crap as we also discovered the dishwasher too has a big gauge on the top of the door hidden from us. Even if you have money to waste, flush it down the toilet and dont buy Samsung and be fooled like we were.

Samsung being ridiculous by charging $62 CAD + $10 delivery for stamped piece of plastic of unspeakable quality to replace the door bin. The whole fridge costed me $1200. Keep off the Samsung products if you could.

Our experience with a Samsung fridge (less than 2 years old) similar to everyone elses. Started with the ice maker not working to now the main fridge compartment not working. Had it repaired but was told by the repairman that he couldnt say for certain that the fix was permanent. He was right. This product is an expensive piece of junk!

VERY disappointed with Samsung. We purchased all Samsung stainless steel appliances less than 4 years ago. ALL have had continuous problems. Fridge ice maker always jams up with ice and cracked the inside, Back panel of the fridge freezes up causing the fan to stop and have to unthaw entire fridge every time. (Bye bye to all your groceries while it takes all day to warm up). Dishwasher racks now need tie straps to hold them up as the brackets continuously crumble into pieces, and we have had to take off the front panel and fix electrical problems, door seal leaks and dishes are ALWAYS coming out dirty. Tried every brand of soap, jet dry, even rinsed dishes before they go in. We even have the one that is suppose to gar-borate your food, doesnt work! Samsung STOVE: electrical plug melted my toaster cord, glass top cracked on its on, Yes, Im very careful and it didnt have a scratch on it, ON ITS ON, while warming up, it cracked. Im very disappointed and hope NO ONE buys from them. What a waste of money when they cant even make it 4 years. And dont bother phoning into Samsung, They are absolutely no help if you are past 1 year warranty.

We bought an RF267 series refrigerator. And like many on this site, we started to experience problems with the ice maker right away. It only makes ice when it feels like it. Sometimes we will go for a couple of months without any ice, and then it starts to make ice with no warning. Most of the time it just makes clunking and popping noises. This has gone on for a couple of years and after reading about all of the other problems, I am afraid to have it repaired. It seems I am lucky compared to most of you. I also have two Samsung TVs that after just a couple of years experienced pixel problems and then just simply wont power up when the power button is pressed. I can safely say that I wont buy another Samsung product.

My problem is like everyone else!!! My RF217 is less than 2 years old when drain froze up wrecking the fan!!! Having been in the appliance business for over 30 years, I have never saw such a poorly designed system!!! After defrosting and installing a new fan, it worked for a couple of months when it started leaking into the crisper drawers telling me the drain was already frozen!!! I made a heater out of a copper wire and thought I had it fixed. But three months later, same old crap!!! Samsung knows of this problem but is not recalling the problem, even though they make a kit to fix it with!!! I suggest everyone that has or had this problem call the commerce commission and report their experience. In the meantime, you can buy the kit online such as eBay for around $125.00... Let refrigerator thaw for several hours so you dont break cover or insulation foam behind it!!!

Samsung refrigerators with IceMaster ice maker are a piece of junk. We have had to empty and defrost our refrigerator every one to two months. Samsung does not stand by their product. Now there is a class action suit but who has time for that. I now need to buy new refrigerator. I have already paid $450 to replace the ice maker once. It now Been another year of frustration and they say I have to pay one again. I am not putting another dime into this piece of junk.

We purchased our Samsung gas stove a few years ago and have no complaints. I chose the particular model we have for the overall basic function in addition to the 5 burners and heavy gauge grates. The one downside is that the sticker tape around the temperature knobs does become worn after a while.

Bought an expensive Samsung fridge! What a piece of crap! One year old - told the noises are normal! DON’T BUY SAMSUNG.

My advice - DONT buy Samsung products. The condo block my friend lives in has Samsung dishwashers installed. Three of them that I know of have quit. It is impossible to get good service with any kind of results. The technician at the other end keeps you on the phone for hours and wont consent to new parts or agree that there is a problem covered under warranty. It took one gal seven months to get any results. Two are still working on it. They are not cooperative at all. We had a Samsung TV. What a disaster. The picture was always blurry and with movement, it was followed by a delayed shadow. Weve switched to LG products and love them.

Ice maker crushes when it should cube. The fan went out one month after the warranty expired 2 years. I think a refrigerator should last longer than that? Especially after spending $1900.00.

Very well made- we do laundry 5 days a wk. 1 issue in 5yrs. Highly recommended by me. I'm Samsung washer and TVs type of person. Check them out first, you won't want to look at any other. They do run some great specials at certain times of the yr. SAMSUNG FOREVER.

Samsung refrigerator was loud and noisy when it ran. Samsung/Sears would not replace it. After many calls a savvy repairman said they didnt insulate correctly, plus something was vibrating that shouldnt have been. Runs quietly now. 6 yrs old.

Samsung FER300SX. Great price, features & beautiful appearance. I had always respected all their other products. Its really nice to look at and that is the only good thing I have to say about it. It is very poorly designed with light and cheap wiring. They have come to repair it four times in 18 months. It will not maintain oven temperature and burns/melts the wiring at both elements. I could hear it sizzling in the back. Fearing a house fire, I bought and installed my own high temperature, 3M, 900 degree wire connectors at both upper and lower elements. This finally eliminated my fire hazard risk.But everything I cook, I have to baby-sit; whether its in the oven or the stove top. I had to buy two oven thermometers to hang from the upper rack to keep the temperature at least close, manually, when doing pizza or meats. But any bread products or pastry type of baking, forget it! You cant manually control the temp that well for touchy baked good items like that. They cant fix it. All the circuit boards have been replaced with no success. At least I made sure myself, that it shouldnt burn the house down now.In my opinion, Samsung should not be in the home appliance business. These products are of poor quality and cheaply constructed. Until now, for decades, I had always been highly respectful of their home entertainment line. Low quality and unsafe [fire hazard]. I have already bought and paid for it so there is no longer any deal to break. Go shopping for another brand and research every model you are considering, tenaciously! Read all reviews, good AND bad and leave no stone unturned.

Samsung Microwave: Had two service calls, one under warranty in less than two years. Third time it went out I decided it wasnt worth $100 service call plus parts. The digital panel works were defective. So bought another GE the brand I previously had for 11 years before buying the Samsung refrigerator. Samsung Side by Side Refrigerator: Began rusting after 1 1/2 years around the bottom edges of the water dispenser section. Had kept it dry each time it was used. Called and was told too bad, out of warranty. Wouldnt do anything and wouldnt give me any suggestions as how to get it repaired. Lowes where I purchased it wasnt any help either. Thought maybe it was leaking from the inside door where the ice cube apparatus was placed. Still rusting. Only thing Im told to do is put appliance touch-up paint over the three spots after sanding. That has never really looked very nice when using that approach on anything in the past. Will never buy a microwave or refrigerator from Samsung again. They should stick to cell phones and TVs. My previous refrigerator was also a GE which never rusted in the 10 years I owned it. Au revoir Samsung appliances. Shame on them. Terrible customer service and construction. Very disappointed.

Samsung has a reputation for a lousy manufacturing process of their kitchen appliances. My dw7933lrasr dishwasher is less then 2 years old. They will not fix it until you buy an extended warranty for 288.00 plus tax (new dw, 100.00 more). The phone assistance was good but the bottom line is their appliances are designed to break. Consumer Report has their DW failure rate at 25%. Bought at HHGREGG Southpoint, Durham NC.

Purchased french door, freezer on bottom model March 2014. Hinge wheel broke 11/2014, cannot get it repaired because they keep sending wrong part. Dec 2014, start making loud banging noise. Were told they would replace fridge BUT someone wrote it up as installation problem rather than insulation problem. Cannot get any answers. They now say it is out of warranty (I actually told them I thought they were delaying on purpose until we were out of warranty). Terrible service! Spend hours on the phone with Samsung. Last Samsung product we will buy (we have 7 Samsung major appliances).

DO NOT BUY A SAMSUNG DISHWASHER. Customer Service hold time is over an hour. Told this is normal. No return phone calls for follow-up. Seems like they (Samsung) is looking for a way not to repair/honor warranty. Contracted Repair company for my area is 6 hours away from residence AND reviews are disgusting. I wish I had never purchased Samsung Dishwasher. If I could get a refund I would.

We purchased our Samsung Dishwasher from Best Buy in February of 2014 as part of a 4 appliance suite for our kitchen remodel. BIG MISTAKE! We did not buy the extended warranty through Best Buy. The dishwasher started to fail (would not complete the cycle) in February of 2015. It was still barely under warranty so Samsung sent VA Electronics out to repair this problem. Worked until Sept 2015 when the same issue came back and the front door started to leak. Had to pay VA Electronics $99 to come back out to repair the problem, but it just started leaking again! Never buy a Samsung Dishwasher.

So we purchased this refrigerator on May 29, 2017. We were so excited about this since we had done a lot of homework and research and this seemed like it would fit our needs. After delivering the refrigerator we noticed that the ice maker was noisy but what the heck, this wasnt a deal breaker. Then the fun really began. On October 12, less than 4-1/2 months later the ice maker went out. They came out promptly and replaced the ice maker with a new one and everything was fine UNTIL February 22, 2018 (again around 4 months later) the ice maker quit working again... So another technician came out and told us that the refrigerator needed to be exchanged. He gave us an exchange number and told us someone would call us within 24-48 hours. (I have learned to HATE that comment). We waited and no one called so I called the company service department and they asked me for some numbers off of the purchase ticket. They told me that they were waiting on this information in order to expedite the exchange. My response was why didnt you call. Anyway, I gave them the information they were looking for (we had purchased the refrigerator at Sears). Samsung informed me that they would call me back within 24-48 hours. Guess what. They didnt. So, I called them again and asked what the problem was now. They informed me that they were waiting on more information and that as soon as they had it they would start processing the claim. This has been going on for almost a month now. Thursday 3/8/18 I turned it over to my husband and he contacted the NJ office and was told that we COULDNT get a exchange but we could get a refund, minus the sales tax and that they would respond in (wait for it) 24-48 hours. We never received a call so I called them back today on 3/13 and was informed that they had it in the file and I explained to the first person that I didnt want a refund, less the sales tax because I couldnt replace the refrigerator with that. She informed me that she was sorry, seriously, who cares. But I told her that we needed an exchange and I wanted to speak to her supervisor. She came back on the line and told me that she could give me the refund PLUS the sales tax and I informed her that I could not replace the refrigerator for that. I asked to speak to HER supervisor. Let me say that it is almost impossible to speak to a supervisor of any kind. These people have a script and they do not deviate from it. I was finally able to speak to supposedly a manager who simply stated the same thing she was sorry but they couldnt do an exchange but she could get me back my sales tax plus the purchase price.I told her that I didnt want my money back because I could not replace the refrigerator and it wasnt my fault that it was a LEMON. She again went through the Samsung Party Line and I told her that I wanted to talk to her supervisor. She told me that she was it and I explained that I then wanted to speak to the person that SHE has to answer to. Guess what... She told me that no one could do anything better than this BUT if I wanted she would have someone return my call wait for it in the next 24 to 48 hours. Hmmm. What are the chances. Just some food for thought here. I have never experienced such horrible Customer Service in my life. Very few of the people speak English and it is almost virtually impossible to understand them. They absolutely refuse to let you speak to anyone else and just continue on with Im sorry and I can help you with that, but they can not help me so why do they continue to do so. It is the most frustrating experience and it will literally make you crazy. I totally refuse to give up and if necessary I will contact the media outlets AND social media to get this resolved... This is absolute BS.

Bought dishwasher dec 2013 and 5 year in home full warranty, when called for service got the royal runaround - put on hold for hours, sent repeated emails, no response, not even courtesy bot acknowledgement. Whole experience turned us off Samsung completely. Have never experienced such poor service response ever in my long consumer life as with Samsung.

They know the fridge/icemaker malfunctions. Even their repair guys say so. If I could leave a minus star review I would. If you are smart, buy from anyone else...except a Whirlpool...unfortunately they are even worse!

Our Side-by-Side fridge stopped working about a month ago. I called Samsung and they offered me a 1 year warranty (which I thought was odd since the fridge was 4 years old). So I accepted, and they referred me to a local repair shop, A&E Factory Service in San Antonio, TX, which by the way is no good as well! The technician came out and said 4 parts needed to be ordered. Only 2 parts came in. Tech ordered other 2 parts. Only one part came in. I HAD to follow up with the Tech, with his company and with Samsung to get that 4th part ordered! Parts finally came in, and the fridge was repaired. Following week, fridge is not working again. A&E sends a Sears tech and says compressor is out of refrigerant (possible leak). He fills refrigerant and leaves before the fridge even shows that it is cooling. Fortunately it did. 2 weeks later (which is today 11/13/13), the fridge is not working again. I call Samsung and get transferred 5 different times because they cant give me a correct department to speak with. In the end, hopefully my fridge gets fixed. I decided to buy a backup the 2nd time around in case this would happen again (which today is the 3rd time). Im pretty sure they are just going to send another tech who seems like they do not know what they are doing and dont make the effort to ensure the fridge gets fixed for good. SO dont buy a fridge from a company who makes TVs and phones, lets put it that way. The model number of my fridge is #RS277ACBP/XAA. That was $1500 down the drain. Dont let the LED lights fool you in front of the fridge and drag you in because you think it looks fancy. Samsungs warranty is no good, their customer service is no good, and the contractors they send to come repair your fridge is no good.

We purchased a Samsung Side by Side Refrigerator from Home Depot in May 2014 for $3,100.00 and paid an additional fee for a (4) four-year extended warranty from Home Depot. Samsung only offers a (1) one-year manufacturers warranty. Our first repair service call was with SAMSUNG on June 2014 for a defective ice maker that needed replacement and was subsequently replaced. Our next service call was December 2014, due to a failed ice maker AGAIN. Our third repair service call was in December 2015, the ice maker wasnt making ice consistently and it was also making CRUSHED ICE in the CUBE MODE, and water DRIPS was constantly falling from the ice bin down into the cup dispenser and rolling down the front of the stainless steel refrigerator constantly staining it. The ice maker also began a HUMMING NOISE. The repair service rep said the ice blades in the ice bin were weak and causing the CRUSHED ICE. He said this was a Samsung DESIGN FLAW that cant be fixed. WE paid good money for this SAMSUNG product and all we got was repeated problems and customer service delays. Now Home Depot refuses to honor their (4) four-year EXTENDED WARRANTY. We are demanding replacement of this SAMSUNG refrigerator for another MORE RELIABLE UNIT. If this is the so-called quality of a Top-of-the-Line SAMSUNG refrigerator, WE STRONGLY RECOMMEND THAT NO ONE BUY A SAMSUNG REFRIGERATOR.

We purchased a Samsung refrigerator model # RF28HMEDBSR/AA on 4/11/17. Worked great for 14 months and then ice maker stopped working. Of course warranty was out for 2 months when this happened. Had ice maker completely replaced, then 8 months after replacement it stopped working again! This time only the auger motor had to be replaced as no ice would come thru the chute...repairman replaced and till no ice. He had to return this week and had to replace the auger motor again as the one installed last week was broken! This is a total of 4 auger motors on this refrigerator in less than 2 years. For the cost of this appliance we feel this is totally unacceptable. Will never purchase a Samsung refrigerator again!

SAMSUNG DOUBLE OVEN CONVECTION RANGE NE59J7850WS - After a kitchen remodel last year I updated my appliances and since we have such fantastic folks at our local Lowes store, that is where I went to buy them. First time in 20 years. I am sick that I had to do so now that I have had to experience complete failure in my new products. I went through 5 new stoves and returned them for one reason or another. Lowes was amazing in their desire to be sure I was satisfied. I eventually settled for the Samsung because I thought the small oven and the convection feature would be good.I am 62 years old and started cooking when I was 8. I have never in my entire life burned as many things as I have burned with this cook top in the past 4 months of ownership. I cannot control the temperature so I have to cook absolutely everything on the lowest setting and stand over the stove while it is cooking. The ovens just completely stopped working today and I have no idea why. Before the ovens quit working, the fans blew in my oven and overcooked half of the food I would bake and under cook the other side of it. I NEVER EVER get the stove top clean, EVER. I use the products made just for the smooth top and all it does is smudge. I am way too frustrated after 5 stoves and then spending what I consider a fortune on this stove to even consider calling service people if I will not be able to understand them. Unplugging and plugging back in did not work for me. Waiting for that class action suit for sure.

Purchased all four Samsung Dishwasher (DMR78 Series), Refrigerator (3 door freezer on bottom) microwave and stove. Top of the line in summer of 2010, well first the dishwasher would fill up and drain immediately. Service man came could not order part, HH Greg offer to replace with a newer and improve model after only 3 to 4 months of owning dishwasher. About 6 months later, bam fill up but would not drain; service man came out, stated problem with these dishwashers and repaired the top rack as there were problems with that. Another year goes by again the same problem but now the dishes are not clean. Service tech advise to run white vinegar to remove any grease build up around the float which was causing the issue with the dishwasher. So in the four in half years of owning this dishwasher; replaced the dishwasher, replaced the float 4 times, dishes are nasty. Never again will I purchase Samsung. Now about the refrigerator, ice build up under the tray and then leaked on to the hardwood floor. Several times cleaning, the ice build up replacing sensors. Never again Samsung refrigerator. The microwave, the latch on the door broke off. Replaced. Seriously it is myself and my wife. Never again Samsung.

We purchased a Samsung glass cooktop stove. Three months after our purchase the glass top cracked. The crack occurred the second time I used the burner. I noticed the crack the next morning when I went to dust the cooktop. A KitchenAid repair person told us, that this happens occasionally with glass cooktops. Glass can have bubbles, etc... This repair is covered under their warranty. Samsung however considers this physical damage and their warranty does not cover physical damage. Nothing bumped the stove or fell on top of the cooktop. We have had a glass cooktop for twenty years, so it took me a while to understand what this meant.Regardless of what is wrong or if there is a defect in the product that results in physical damage, then it is not warranted. I am amazed that they can get away with this. I will NEVER buy another Samsung product and plan to report this to every consumer protection agency I can reach. This is definitely a buyer beware organization. As another reviewer said, their warranty is useless.

Purchased from Lowe’s Nov 2019. Refrigerator is so noisy. It will actually wake you up at night. Spoke to Lowe’s. They admitted customers complain about the noise of these refrigerators. Called Samsung. Told them about the noise. Told them it was installed by Lowe’s. Was told if they send a tech to look at it. If nothing actually wrong with it I would have to pay. Refrigerator is three months old now and has extended warranty. Lessons learned. Stay away from Samsung.

I bought a Samsung French door fridge and it is the worst ever. The fridge warms up and is full of ice. We clean the ice and it happened again. Now it makes a loud noise and when we open the doors the noise stops. The freezer becomes full of ice and stops to work as well. I have been dealing with Samsung and the technicians. It is the worst experience ever. It has been over 2 months that I am without a fridge and they are delaying and not replacing my fridge. The technician came a few times and the fridge is still not fixed. I am very tired of dealing with Samsung company. The product is rubbish and the service is not there. I wish I never bought the Samsung fridge.

Our brand new Samsung fridge is so loud we vocationally have to turn up our TV to hear over it, it kinda vibrates throughout the house. Samsung says thats normal operation and they will charge me to send another tech out even though Ive only had one out to date.

I bought a $400+ microwave last year from Lowes and now it doesnt work. Im positive that the magnetron has become defective. I called Samsung, who passed me off to a repair center, that now tells me I have to have the bill of sale in order to get it fixed. Are you kidding me? Its installed in my house and they want a receipt. I paid cash for it. I dont have the receipt. They said I that didnt register it so they cant help. Thats the way to get out of a warranty.

I requested to have my refrigerator serviced. They had someone come out and completely ruined the refrigerator. I have been battling with Samsung with a complete refund or exchange so that I can get a new one. I even sent it to BBB. You would think that they would expedite this and help the consumer. This lady here was of no help. Lataisha ** | Office of the President. Samsung Electronics America, Inc. 105 Challenger Road, Ridgefield Park, NJ 07660. **. A refrigerator is a necessity, not a luxury. I have been without a refrigerator since 2/11/2019. Never will do business with them again.

Its a great fridge and I would highly recommend Samsung. We have the two door side by side. Next fridge will be three door with bottom freezer. We have never had an issue with our fridge and thats the main reason we like it.

I have purchased a Samsung refrigerator and freezer (twin type). It started creating problems and was not working properly, just after installing. The problems were: 1) The hand hold could not be fixed on the door of the refrigerator; 2) The water freezing unit does not operate properly. So, I called Sum Service Company, which is the representative of Samsung in Iran, but no one was responsible for the problems! Once again, I had called the Sum service more than 50 times. After one month, Sum Service Company replaced our refrigerator with a new one. But the new one has the same problem - the water freezing unit still does not operate. I tried asking other consumers and I learned that the water freezing unit basically has this problem. Although Samsung has a worldwide reputation, I regret buying this type of Samsung refrigerator. In the last two months, this issue affected me both mentally and financially. I request you to advise the Sum Service Company about my problem as soon as possible. If you need to contact me, my email address is **.

I purchased a french door refrigerator from Lowes two years ago (2009). I have had nothing but trouble since. I ended up throwing out most of my vegetables because they rot in the bins, on the shelf, and in the bottom shelf. I have adjusted the temperature but nothing has helped. Its not like I can go out and purchase a new one. I spent $1500.00 on this one. I will never buy another Samsung product again!

Had the Samsung microwave for three years and this is the second time it quit working. First time the plastic latch broke on the door (fixed it with a paper clip attachment inside the door) till the parts came. This time its a SE code (like so many others). It needs to be recalled. I will never buy another Samsung.

I have a call into a repair service for which I pay a maintenance agreement fee. It will take me 2 1/2 weeks to get a repair person here. 2nd time this refrigerator has quit due to a frozen drain. It is 2 years old. I will never buy a Samsung product of any type again. Its 10:30 at night and my children and I have just moved out into a garage refrigerator.

We bought a Samsung side-by-side fridge at Lowes. I wish we never had. The icemaker started making loud noises after about 9 months. Repairman fixed it under warranty. A few months later it started again. Ill give Samsung NA credit for repairing it out-of-warranty but now, about a year later it has started up again. Ive bought 20 and 30 year old fridges from Goodwill when I was a student that worked better, quieter for a LOT less money (like $25!). Never again.

Purchased a brand new Samsung counter depth fridge. Ice maker continued to freeze up and eventually was unable to make ice. After two repair visits ($180) from the local company I purchased it from (someone I had dealt with for years and was an authorized dealer) I decided to call Samsung. After a few hours of problem determination (including defrosting the unit again and chipping away the ice) the issue was considered corrected. Of course a month later same issue - contacted service again and they scheduled a service call. The service tech was there 30 seconds and knew exactly what the problem was. There is a significant gap between the inside wall and ice maker allowing air into the unit. Very obviously a manufacturer defect and one they had seen many times before.I contacted Samsung service again - explaining the issue and requesting to be reimbursed for my third service call (Im now up to $270 on a 2 1/2 year old unit that I paid $3500 for) and was not very politely told the unit was out of service, it was not a known defect, and they would not reimburse my service call. Sad but true, worst part is they would not own up to the defect, although the tech told me they are required to report their repair fixes which they have done many on these units. They even carry a special tube of caulking with them just for these units. Good luck buying one - last Samsung product I will ever purchase!

After 1 year the unit failed keypad locked out. Keypad unit was replaced. After 3 months the problem returned. Finally I fixed it by carefully painting the contacts on the ribbon cable with conductive silver paint. The ribbon cables used by Samsung are of the lowest possible quality and quickly oxidize in the Environmental above the stove.

Samsung Refrigerator RF28HFEDBBC/AA- This refrigerator has problems with the ice maker. Ice builds up on the interior of the ice maker and has to be cleared at least once a month. The ice comes out wet and the dispenser in the door leaks water continuously. There is also a problem with water leaking into the bottom of the refrigerator and then freezing so you cannot easily pull out your meat drawer. Samsung claims no issues with the unit but from what I see on the internet that is not accurate.Attached is their response: Thank you for contacting Samsung. I see that the ice maker is not freezing, and ice builds up at the top of the unit and cubes come out wet. Also, the water is leaking and filling the reservoir in the door. I know how bothering this issue could be. Samsung does strive to produce quality products and provide best service. However, your experience doesnt reflect this. Samsung products are designed by dedicated and skilled engineers after extensive technical research. We dont have any reported issues with this refrigerator model. Its disheartening to know that you are experiencing these issues. We dont like to see our customers unhappy or inconvenienced; however, Samsung provides 12 months of warranty from the date of purchase. If your refrigerator is out of warranty, you have to pay for the service.A service request was filed for this issue and it was cancelled, as there was no service center available in your area. Since your refrigerator is out of warranty, you may get it repaired locally at your discretion. We sincerely apologize for the inconvenience caused. This is what I received from them. Interesting fact I already had the ice maker looked at during warranty and there is a service center in my area. So they dont support the product and dont know who they have in the area to repair the product. Do not buy Samsung refrigerators. No support.

I have had this refrigerator for approximately 1 year, I absolutely love it. I do not know the exact model but it has the freezer on top with an option to change the settings to allow the top to convert from freezer to normal refrigeration which is how I use mine for added space. I never hear it running, absolutely the quietest refrigerator I have ever owned. I have the darker charcoal looking finish, love it.

In reading recent posts, I realized that I am not alone in my dissatisfaction and anger over my relatively new Samsung refrigerator. First, upon purchase, it took over three months for delivery, despite the fact that I was told it was in stock at the time. After a year and a half, the ice maker broke. Then it started to warm up and then it sounded as if it was ready to explode. Repair service after repair service was called. Its been three months and Samsung is not delivering, not making part to repair. This has been the worst purchase I have ever made. Buyer beware, proceed with caution!

I bought a new Samsung 33 in. W 17.5 cu. ft. French Door Refrigerator at Home Depot and within the first year it started leaking. As it was still under warranty I called to have someone look at it. Unbeknownst to me, Samsung does not service my area, despite living only a few miles from the Home Depot where I bought it. Surprisingly, Samsung offered me a refund in lieu of service. While I would have preferred service on the fridge, I saw that this a common problem and there is a class action lawsuit against Samsung for this fridge. As well, I didn’t want a fridge with a defunct warranty. So, I accepted their offer for a refund and had them come pick up my fridge, buying a new one out of pocket to replace it.Six weeks and 50 phone calls later I am yet to see any refund, only a trail of multiple ticket numbers and crossed wires. This process has truly been the most inefficient, contradicting, and burdensome experience I have had with a company in my thirty plus years. Each person has told me something different and no comprehensive steps have been given. At one point recently, I was told that I was going to get an exchange. Well, I already bought a new fridge to replace the one they took and who would want a fridge with all these issues, that can’t be warrantied, plus that’s not what I had been told the entire time. So now I am out $1000 buying a replacement fridge and have no signs of being reimbursed. Many people are struggling with bills and for one of the largest corporations in the world to take advantage of their consumers in this way is truly sickening to me. I can’t imagine what a struggling family would do in this situation, having to spend hours on the phone, and hundreds of dollars out of pocket, not knowing if this corporation just completely screwed them over.While I wait to see if I get a refund or if it’s theft, I can only advise other consumers to stay far away from any Samsung appliance purchase. I advise any retailers to reconsider selling their products, or at the least, warn your consumers that Samsung doesn’t service many major metropolitan areas – even if it’s right by the store it came from. Lastly, I would like to tell Samsung that you can do a lot better. I am sure you try to break a lot people through this process, hoping they will just give up, as most of us don’t have time during our day to call up a 1-800 number and explain to a new person what the situation is, every couple of days, for weeks on end. I am beyond disappointed with this process and I will never purchase nor recommend any of your products or services.

Model RF217ACRS - Bought this fridge in July, by September the doors already had rust coming through. Mind you, this is a STAINLESS STEEL skin. I have had a cheap small fridge outside by the BBQ for 5 years and it never showed rust. Samsung basically said tough luck. The rust is cosmetic and they dont cover cosmetic. What?! I spent extra for a stainless steel fridge because they are supposed to look better longer. In less than 6 months the thing looks terrible.Samsung has terrible products, poor craftsmanship, horrible customer care. I would have given it zero stars, but couldnt. Avoid Samsung products at all costs!

So I have barely had my new Samsung dishwasher a year and now I know why they only cover it a year. Called them because it isn’t working, flashing light, wont run a full cycle and now waiting several days to have someone call me to set up someone coming out to look at it. Wish I had gotten another brand.

We were in immediate need of a new refrigerator when we moved into our new home back in 2015. I regret not reading reviews, but I assumed that Samsung was a reputable company, and weve been pleased with our Samsung televisions (we have 6) so I purchased this $3000 refrigerator based on how it looked. The icemaker was problematic from the beginning. At first it just took a long time for ice to dispense and cubed ice never really came out cubed. Then I started noticing ice build-up underneath the crisper drawers. Then the icemaker stopped working because it froze up.I called Samsung and they asked if I had an extended warranty. Basically, they did not offer any remedies although they acknowledged that this is a known problem. So repair would be at my cost although this is a manufacturer defect. We planned to replace all our appliances with Samsung units, but I will never purchase another Samsung appliance because they obviously do not stand behind their products. Im very disappointed.

I bought this fridge on May 31, 2010. The fridge freezes up, and the icemaker wont work; error codes that wont reset and Lowe’s can’t do anything about it. As far as Samsung customer service, good luck! Nobody answers. Also, I bought a Samsung Washer and Dryer. I already had to replace the heating element and it’s not even two years old. Stay away from Samsung altogether.

I purchased a Samsung microwave SMH1611B at the Lowes in Douglasville, Georgia in Sept. 2012, paid $167 (sale) for the beautiful merchandise. I brought it home and in Oct. 2012, the microwave began to make a loud noise. As the timer decreased, the noise became louder. I contacted Lowes. They sent out service people to make the repairs, had to replace the transformer. All worked well until Dec. 2012. The microwave started doing the same thing except the noise wasnt as loud so again, I called Lowes. Appointment was set up and the repair man came again but, this time, after explaining to them that it was doing the same thing, they came without the transformer and had to reschedule and they came back on this past Monday in Jan. 2013 to replace the transformer. Today is Wednesday, January15. Now there is no noise today. Its not heating. Must I say how disappointed I am with this microwave? You have to have 3 service calls and the technicians have to tell you that the microwave is no good for them to give you another microwave. This doesnt make any sense. I should have taken the microwave back and got my money back. I will never purchase another Samsung microwave as long as I live. It is, however, still under warranty being that I just purchased it in Sept. 2012 and its now Jan. 2012.

RF217ACPN - Just shortly after the refrigerator went out of warranty a continuous water build up started in the crisper drawer. The repairman explained that there is a small part that is faulty in the drainage of many Samsung models - replacement cost me $150.

Sat 8/11/18 our Samsung Refrigerator was delivered. 2 1-2 days later (Tues eve) I noticed nothing was cold. Wed morn we both took off work throughout all food purchased Sat (160.00) and started calling JCP & Samsung who after many calls blamed each other. The General Mgr Besu ** (JCP) stated over and over JCP has a returned policy of 48 hours. I explained this is not a return you need to REPLACE IT. IT IS DEFECTIVE IT... DOES NOT WORK AT ALL. He advised me to call back Samsung, again we called back went thru same story and person hung up, called again they said best they can do is send a repairman. Why am I going to repair a 3 days old refrigerator? REPLACE IT. He then said, Ma I understand the food probably doesnt take good warm. I got no resolution. They do not understand. There is no food, it doesnt work at all. This is a brand new appliance that nobody will help me fix. I have a 2 yr old in the house and milk in a cooler. Please help me.

My new Samsung gas stove is awesome! It has a convection and airfry oven! I love the way the gastop burners work. I had a gas stove previously, but was shocked how much nicer this Samsung is. It is also 5 burners (griddle center burner).

Bought a brand new Samsung refrigerator 3 months ago. This past Friday it died. Lost a fridge full of food and ruined my hardwood floor from all ice melting. Called and they couldnt get out til Monday. They said I would receive a call later that day with an appointment time. Never got a call. They showed up without notice on Monday morning. Tech said it needed major repairs and they wouldnt have the parts til Friday. Thats 8 days without a fridge. Called Samsung call center to complain and they didnt offer anything to help us. Asked to speak with a manager. The response received was you are unable to talk to a manager. Asked for an email address for a manager. Nope not an email address either. What type of call center or any business doesnt have a manager on duty. That is an absolute lie. They just dont want to be bothered. We planned on remodeling our kitchen with all Samsung appliances. Not any longer. DO NOT BUY ANY SAMSUNG APPLIANCES!

The first service call the technician installed a repair kit for the fan in the rear of the unit, a common problem Samsung recommended to stop the noise. Several days later it was making a different noise - it sounds like the compressor. The same technician came back and could not hear anything abnormal. Now, 3 weeks later the noise is louder. The service advisor I called advised me if the technician does not hear a noise I will be charged for the service call. This unit is 2 months old. Our previous refrigerator was 30 years old and was much quieter than this one.

Whatever you do DO NOT buy a Samsung refrigerator. Mine is 4 years old. There is a design flaw in the ice maker. The ice maker has been making ice that is wet and the unit freezes up. Samsung told me to defrost the ice maker with a hairdryer. Did that. 3 weeks later same thing. This has been going on for 5 months. Samsung will not do anything to repair it. SAMSUNG IS WELL AWARE OF THIS PROBLEM. READ THE REVIEWS. BUYER BEWARE.

Purchased new refrigerator ($2800.00) at Bill Smith Appliances in Port Charlotte FL. Short power outage after 14 months generates error code that requires a service call. After contacting Samsung, giving them all the information, Im told to call a FL repair service that will have a ticket generated by Samsung. I call the service, Im told they will call me back soon and two weeks later I finally receive a call. In the meanwhile, I have arranged for a private repair service, but Im not sure they know how to fix this. We are back in SC after wintering in FL, trying to get this piece of junk fixed from afar is difficult. Bottomline is I have seen enough of Samsung. Please, buyer beware!

Got rid of a 27 year old Kenmore refrigerator so we could experience the newer, energy efficient fridges of today....BIG mistake! Dont get me wrong, its a beautiful appliance, but, I want my Kenmore back! Clearing the ice from the fan and the build up in the ice maker are becoming chores that I NEVER had to do with my old fridge. Every couple of months we have to unload the fridge to access the back panel to melt the ice built up around the fan. At least once a month we have to clear the ice around the ice maker to get the ice maker to work again. Along with those issues, we have standing water under our drawers and the baseboard trim around our cabinets are mysteriously deteriorating...Im assuming its from the fridge leaking, due to mass runoff of the ice melting! Our model is: Samsung refrigerator RF28HDEDBSR/AA. STAY AWAY! Youve been warned!

Purchased a Samsung induction stove 3400.00 Canadian dollars, Samsung French door fridge, washer and dryer in 2015. Approx 7K in Cdn. funds. Dryer has been repaired three times, ice maker in fridge replaced and still has to be defrosted every month to work. The stove in the start of the second year of ownership has had all circuit boards replaced. In 2018 the convection fan was replaced and yesterday, April 17/2020 the two right side elements have stopped working. Never never never again! They look great and have all the bells and whistles - wait until you have to deal with them!!!

Bought this in November 2019. Everything was great for the first year. Picture is as described. Sound wasn’t great so I bought a $99 BOMAKER 37 Inch 2.0 sound bar on Amazon Prime Day 30% off and WOW what a difference that made! Then December 2020 came and picture started flickering till finally wouldn’t turn on. I called Geek Squad and they told me my 1yr warranty was up and I hadn’t bought the extended 2yr warranty from them for $299. If you buy it remember to bite the bullet and get the extended warranty. I know it’s a lot of money but you’ll be kicking yourself later if you don’t. Still functions as wall art at least

My story is the same as everyone elses. A 2-year-old Samsung over-the-range microwave starts beeping and I get the SE error code. I think Ill skip the repairman route. (I was having trouble finding one who would work on it anyway.) Class action lawsuit? Im definitely interested.

Do NOT buy a Samsung refrigerator even if they GIVE you a lifetime warranty!! The icemakers a nerve fixed due to a design flaw. The Brick will not tell you the truth. Conmen just using junk appliances!!

Only a year old and the microwave just beeps when not in use and the exhaust fan goes crazy beeping.

I purchased a 4 door Samsung refrigerator 18 months ago 01-21-17. The icemaker is defective, per the technician that indicates this is a known issue and not a recall, but basically the water spatters as it fills the ice maker, causing frost to build up, and eventually freezing the fan. This leads to melting of the ice and re-freezing and more frost and eventually locks up the entire ice maker. In some cases the ice builds up so quickly that you cant get the ice drawer out. This is not a gasket or seal issue. The issue is caused by a poorly designed water filling process that eventually fails, so if you want to piss away $2800 buy this RF23J9011SR piece of junk.

Samsung Model # RFG298HDRS/XAA / French doors and bottom freezer - Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause... Same thing was happening to our Samsung refrigerator, until water began to build up in the line and pour out. I had to turn the water off going to the refrigerator. The water valve is leaking. There is a Service Bulletin with Samsung... A S C 201 202 22 002. There appears to be a problem with the Valve Assembly and will need to be replaced along with the control board. I have only had the unit for 2 years. Disappointed with this product.

I wish I had read reviews before purchasing the dishwasher. I had purchased the refrigerator and was somewhat satisfied so I purchased the dishwasher so that the appliances would match. Both are stainless steel (so they say but magnets stick to the front of the dishwasher so you know its not stainless.) The front of the dishwasher has rusted but in addition to that (this was actually the icing on the cake) the dishwasher has not worked more than it has worked. Always stopping, giving blinking lights, had to replace the level sensor twice, clean out the line numerous time and it really doesnt clean well. The refrigerator while not rusting doesnt drain and a thick sheet of ice gets under the drawer. We have to take the drawer out and soak up the water and ice. Nothing but issues. I hate both appliances and will NEVER purchase another Samsung appliance again. I wont even take it for free. Thank you.

We bought this double range in 2014. On Jan of 2017 we were moving the range to have a new floor put in. When the floor was done we moved the range back to where it was and plugged it in. When we did this it blew the breaker. We then shut off the electric and checked the range. We could smell smoke from the back of the range. We took the back of the power cover off and found the black plastic clamp that holds the wire to the power cord let go and the wires hit the cover and shorted out the range. I was told that there was nothing that could be done. I feel this is a serious safety issue and it could cause serious problems or fire. Will not buy another.

I purchased 3 #Samsung appliances from a BIG Box Store #LOWES. DO NOT DO THAT, they do NOT service their appliances. ALL 3 pieces (which one has been in use LESS than 8 weeks) have a malfunction, from NOT working AT all, to the electronics board on the stove/oven working on & off. The manufacturer expects me to wait up to 2 weeks for repair service. OR I can PAY for the repair myself they said. These appliances have not been in use for 4 months yet & they do NOT WORK properly. LOWES only honors returns for 90 days, I am 20 some days too late, & #LOWES will not service them either, BUT I STILL HAVE to PAY LOWES for broken appliances. Their CS sucks! They could care less they sold me some lemons. The appliance repair company 15 minutes from me, will NOT service the appliances because they said #Samsung will NOT PAY THEM enough to cover their costs, UNACCEPTABLE! DO NOT BUY #Samsung appliances.

In 2013 purchased a Samsung Side-by-side SS Refrigerator Model RS26TDR from Lowes. Worked good for about 8-9 months; came home & found the temperature in refrigerator was 60+ degrees; lost all food - called repairman to fix it & filed a loss on homeowners insurance [I had a rider to cover refrigerator loss]; worked great for about 7 more months; came home & found the same thing. This time in addition to losing food we lost at least $1,000 in **. Called repairman & filed a loss on insurance--has a $500 limit less $100 deductible so I didnt really get anything for the drug loss. Went & purchased a new Whirlpool French Door to replace it & moved it into laundry room to use for drugs which take up at least 1/4 of the space. Was working ok as far as I knew & last week came home & found the same problem 60+ degrees in refrigerator & around 0 in freezer.Cleaned everything out & called a repairman--will not work on Samsung appliances; called every repairman in our area - no one would come. Was told I would have to call a Nationwide Repair Company & gave me a phone number. When I called the minimum trip & diagnosis would be around $200 - then there would be labor & parts charged for repair. Also could not come for at least a week. I had to have a refrigerator to store ** & other drugs requiring refrigeration. Called insurance & cannot file a 3rd claim on same appliance so Im out another refrigerator of food & hoping it was caught early enough not to damage the **. I went out & spent $250 on a used refrigerator for the drugs. Have been researching online & found out that Samsung knew they had this problem, did not do a recall & ended up getting the class action suit against them cancelled. I will never ever buy anything Samsung again.

We bought the dishwasher January 2011 and problems began in October 2011. We have had 4 different service visits with the 4th being today, March 20th 2011. It is still not fixed and now we are without a dishwasher since January 16th. Repairs have all been different, but the problem has been the same. The dishwasher stops mid-cycle and 2 lights blink. Their first repair over the phone was to turn off the breaker and try again. This did not help. Here is the timeline of repairs: 2011 - October 3, I called for appointment. October 24, repaired detergent latch. 2012 - January 16, I called for appointment. January 25, repaired drain pump. February 17, I called for appointment. March 15, replaced sump pump assembly. March 15, I called for appointment. March 20, I ordered something for the heater. This is getting absolutely absurd.

This is a follow-up on our Samsung SMH9187 microwave. The repair did in fact happen! They replaced the control panel and, so far, everything is fine. Our persistence paid off, at least this one time. However, my faith in the company is still not revived to the extent that Id buy another of their products.

Purchased Samsung refrigerator April of 2015 and with 16 months unit is not cooling. On July 11th, 3 days past, when Samsung authorized repair came out and instantly diagnosed unit unrepairable. He issued me a ticket number and told me to contact Samsung electronics and they are aware of the issue and they will inform me on procedure of getting a reimbursement. 4 business days later and no response. 6 days since initial default of unit and no light at the end of the tunnel. Extremely disappointed with Samsung.

I purchased a Samsung French Door refrigerator model RF23HCEDTSR from Lowes on 8/22/15. Two years later on 9/25/17 my refrigerator is freezing all my food. Tech said that the control board is bad therefore the fridge is running continuously. The part was ordered and has NOT come in after 7 weeks and Ive been told that its on a National backorder waiting for the mfg to produce the part. It appears Samsung has a full defect on this board and it should be recalled and replaced at no charge. If the part were even available it would cost me $389.00 to replace/repair but after reading all the horrible reviews and money spent trying to repair the fridge it may be wise just to trash it and buy a GE or Whirlpool that can at least be repaired if needed. Not happy that Lowes would sell a product that clearly has major issues.

We purchased this Samsung refrigerator R271 based on the name and also word of mouth from other people, a big mistake. This past Thanksgiving November 2012, we found water under the vegetable bins, then the freezer stopped working. I called the repair service, waited a week for him to show up, then another week for a new compressor. Five weeks later, at Christmas, it was the same thing, except now the freezer and the top portion of the fridge is broken. I called Samsung, only to be told that basically they do not stand behind their products. I will never buy another Samsung appliance again.

As everyone on this site has the same problems with Samsung refrigerator. I bought it January 2016 and less than 3 months had to have the computer board replaced. It did not make a difference. The whole bottom of the refrigerator freezes and has to be defrosted if you want to open it and it will stop making ice. There is a light that comes on to tell me to change the water filter, but it does not have one. For the last month it puts water under the draws and freezes. It is out of warranty now. It still is not paid for. After reading all the reviews I realize I need a new refrigerator, while still having to pay off this one. The store HH Gregg is no longer in business. The microwave does not work properly, just plain junk. I do not know why this company is allowed to sell products in the U.S. They are just stealing our money and getting away with it. How could they not be compelled to have a recall on these refrigerators. Keep me informed of any action with this company, please.

Just like everybody else in the country, the ice maker freezing up! What a waste of money, barely had it a year, and contract Samsung they dont want to hear it at all, so please dont buy this refrigerator.