Our Samsung refrigerator doesnt maintain the proper, set temperature and the ice maker doesnt work. We lost hundreds of dollars in spoiled food. Samsung is fully aware of the design defect and wont take action to make things right.

We paid a small fortune for a french-door dual drawer refrigerator less than 5 years ago. The icemaker went out in less than 3 years! The thermostat went out in less than 4 years! The sealed system went out in less than 5 years! The fan went out in less than 5 years! The covers need replacing less than 5 years! We have had technician after technician try to fix this thing to no avail! We called Samsung and got nothing! Three people from Samsung told us, You should be happy that you got almost 5 years out of it. Are you kidding me?! In case you havent noticed, Im pissed! Our old Kenmore lasted over 20 years!

Just bought this microwave and first time using it, noticed a burning smell but I thought was just because it was new. Second time I used it, microwave went on fire. Fire stopped when we turned off the microwave. We then called Samsung who wanted pictures so we turned microwave back on with nothing in it. Again went on fire and we took pictures of the flames and the burn hole, that looks exactly like the pictures others have posted. Been in contact with Samsung for days who are still reviewing the case and whether it will be approved to send out a service guy to repair my burnt up microwave. Im lucky my daughter wasnt near the microwave or we werent defrosting something and left.Samsung takes zero responsibility even though I could have had a house burn down or the fact we just spent nearly 10,000 on all Samsung appliances. This microwave needs to be recalled!! If you google it, so many have caught on fire, yet Samsung does nothing to warn the consumer or even try to fix the situation. Disgusted by Samsung.

I bought a new Samsung 33 in. W 17.5 cu. ft. French Door Refrigerator at Home Depot and within the first year it started leaking. As it was still under warranty I called to have someone look at it. Unbeknownst to me, Samsung does not service my area, despite living only a few miles from the Home Depot where I bought it. Surprisingly, Samsung offered me a refund in lieu of service. While I would have preferred service on the fridge, I saw that this a common problem and there is a class action lawsuit against Samsung for this fridge. As well, I didn’t want a fridge with a defunct warranty. So, I accepted their offer for a refund and had them come pick up my fridge, buying a new one out of pocket to replace it.Six weeks and 50 phone calls later I am yet to see any refund, only a trail of multiple ticket numbers and crossed wires. This process has truly been the most inefficient, contradicting, and burdensome experience I have had with a company in my thirty plus years. Each person has told me something different and no comprehensive steps have been given. At one point recently, I was told that I was going to get an exchange. Well, I already bought a new fridge to replace the one they took and who would want a fridge with all these issues, that can’t be warrantied, plus that’s not what I had been told the entire time. So now I am out $1000 buying a replacement fridge and have no signs of being reimbursed. Many people are struggling with bills and for one of the largest corporations in the world to take advantage of their consumers in this way is truly sickening to me. I can’t imagine what a struggling family would do in this situation, having to spend hours on the phone, and hundreds of dollars out of pocket, not knowing if this corporation just completely screwed them over.While I wait to see if I get a refund or if it’s theft, I can only advise other consumers to stay far away from any Samsung appliance purchase. I advise any retailers to reconsider selling their products, or at the least, warn your consumers that Samsung doesn’t service many major metropolitan areas – even if it’s right by the store it came from. Lastly, I would like to tell Samsung that you can do a lot better. I am sure you try to break a lot people through this process, hoping they will just give up, as most of us don’t have time during our day to call up a 1-800 number and explain to a new person what the situation is, every couple of days, for weeks on end. I am beyond disappointed with this process and I will never purchase nor recommend any of your products or services.

Bought a Samsung refrigerator in 2009 at Lowes. About 2 years after purchasing the refrigerator I started having issues with water leaking inside, freezing up, stripping around freezer peeling off, ice and water maker not working, AND the refrigerator is rusting around door ice and water dispenser and around edges of doors. I have called Samsung numerous times to send someone to look at the refrigerator and see how much rust is on it. This refrigerator is in my home. They will send someone to look at it but I have to pay for it. They do not stand behind their products. This is the Worst appliance I have ever bought.

I agree with all other complaints. I have had this dishwasher (Samsung dishwasher DMT800) since October 2010. I have always had problems since the beginning. I had to replace plastic raisers on top rack at least 3 times and another is breaking. It does not clean dishes. I have to use heavy load just to get a little cleaner. Plastic detergent door doesnt always open. I cannot put any dishes close at all. My other dishwasher (in the old home rental) still works great. I wish I still had it. I have tried several different ways to get better cleaning from the dishwasher. I should not have to baby this machine to clean my dishes. I have an OE error now. I purchased it at Lowes and extended warranty. I called on 02/03/13 and cannot look for service until 02/13/2013. Very inconvenient. I actually have shopped for a new one. Does not have rinse, only cycle. I was told by the salesman it did. All I want is a dishwasher you can use rinse only and put dishes in and have clean dishes. Not too much to ask!

Buyer beware of purchasing any Samsung home appliance. I purchased a complete stainless steel kitchen set, fridge, stove, dishwasher, microwave, in July, 2017. They look beautiful, but dont work. Repairmen have been to my home eight times in 4 months. Only the microwave has been problem free. The ice maker has been replaced three times and still makes slushy ice. The dishwasher was delivered with multiple problems, which Samsung claimed were not their fault. Begging with Home Depot got me a replacement from them, not Samsung. Now the finish is coming off in black globs.The stove had an oven door that did not close properly. Multiple trips by Samsung repairman finally resulted in having to have the oven door replaced. That only occurred after long conversations with Samsung customer service, and a request for the address of their administrative office. They said they were doing it for me as a one time courtesy. Their repair service (Lake Electronics in our area) matches Samsung in their incompetence and customer disservice. Be smart and invest your hard earned money in a company whose products are worthwhile.

We bought our Samsung fridge with icemaker in 2015 and loved the design for storage. We had several issues with defrosting and the fridge developing ice and the back and freezing food. We started to take a day once a year to defrost it over 24 hours and it worked for a couple years but we called it this year. It froze up again (early this year) and we defrosted it again but it never got back to properly keeping our food cool but not frozen. Our local repair person told us he wouldnt waste our time because hes gone to service Samsung fridges many times and bought new parts but it never helped. When we had our new fridge delivered the delivery person commented that theyve removed mostly Samsung fridges from peoples homes. They look good but not worth it. Ours lasted 6 years! Thats not long for over $2,000.00. Not to mention the environmental impact!

Samsung Refrigerator model #RF217ACPN/XAA - do not let the beauty or bells and whistles of ANY Samsung sway you into buying. We bought our Samsung 3 years ago and were thrilled when it was delivered and installed. Sadly those emotions didnt last long. The first sign of trouble was lettuce/salad fixings freezing. Made sure it was not human error (temperature), this problem continued. Next came the ice maker refusing to make ice. After multiple, long-lasting, irritating contacts to the Samsung support tech no fix to my problems occurred. Water, then ice began to accumulate in the crisper drawers. A little in the beginning, then half-full and freezing solid anything in drawer. Repairman contacted for the ice maker. First one stated that there was no way he would attempt to work on a Samsung. Next one sighed and said he would try but that Samsung offers no tech support and parts stay on back order for a very long time. After checking out ice maker, said he could fix it with a $64.00 (wholesale) cost part IF he could locate it. Ice maker part located, repairman returned, so we inquired about water/ice in crisper. Blue light flashing on the top control as you open refrigerator-- uh oh. He took panels off, removed drain tab, unthawed ice, checked top control board, checked main panel, checked all of the fans. Main control panels were not turning the fan. Surmised that the control panel was not functioning. Even though this is not a financially good time for us, we went shopping today to check on a new refrigerator. Three stores and all salesman acknowledged that they understood why we would NOT look at a Samsung. One store told us that the models on the floor were the end of what Samsungs they would be selling because of not being able service them because it is too difficult to get the parts as they are always on back order. Salesman stated that there were a lot of service calls made on this brand. Wish I had known then what I know now about this brand of refrigerator.

I purchased a Samsung RF263BEAESR refrigerator 3 years ago because I thought Id get quality and good service. While the ice maker froze and the service person fixed it by using a steam gun it happened again. Easy fix though, since I have a hair dryer. Last week the handle came off the freezer drawer. I had purchased a store warranty that is still in effect; however when I called for service the representative said handles are not included in the warranty. I called the Authorized Service Company who sent a repairman out charging us $75+tax. He said that this model has no way to replace the handle and the only solution is to replace the whole freezer drawer at a cost of $465 and another service charge which means a total cost of $625. The repairman said older models had an access at the top of the drawer which would allow such a repair, but the new models do not have this handy option. To me this is a design flaw that requires the customer excess cost.

We purchased our Samsung Refrigerator Model RF23HCED on April 14, 2014. First problem was that the ice maker room kept getting a lot of frost on it ceiling. My husband would periodically check and service it by steaming off the frost (as recommended in the Samsung Service Bulletin. Then on Oct 2017 the fan, behind the refrigerator wall began to make a lot of noise. Luckily we had purchased a 5 year extended warranty from Home Depot (strange that one was not offered to us by Samsung). The repairman sent by Asurion arrived, 10 days later, and removed the back wall and stated that the problem was Samsung poor design. Samsung had placed the SENSOR in the wrong place. He said that he would fix the problem and he did, it lasted for a year and a half.Fast forward to June 2019 and the fan starts making the same noise and the refrigerator temp starts rising. So my husband takes the refrigerator apart and defrosts both the ice maker room and the coil and fan behind the back wall of the fridge. BINGO it works (well see for how long). The Samsung Service Bulletin states that when these refrigerators have this happen there are many steps to be done AND the Ice Makers are to be REPLACED! So I contact Samsung and all I get is well arrange for a serviceman to come out.We are not paying Samsung one more penny to correct their errors. Simply send us the ice maker and my husband will do the replacement. But all they do is read a script...warranty expired...repairman will be sent. When in fact they knew, well before our warranties expired, that the ice makers needed to be replaced, as well as the sensors re-located. They did not issue a recall, but waited for our warranties to expire so that they could make us, the consumers, pay for their error(s).So a poor design by Samsung does not hurt them - just us consumers, Samsung gets to charge us for sending out repairman on each and every poorly designed refrigerator, we pay for the labor and the parts - AND - we are supposed to suddenly trust them and believe that they have our best interests at heart while they rake in more money from us. Samsung should stick to TVs and phones (the non-exploding type of course). STAY OUT OF THE KITCHEN!!

Dishwasher given as a gift. It cleans better than my old one which did not have storm wash or sanitizer or delayed wash. The control dials positioned on inside of door are easy to clean. I like the section on lower rack that cleans off dirtiest dishes. The slots in basket hold silverware in place or you can open up for larger utensils. The top rack has 2 areas designed to hold any light dish in place. The rack slots for placement of dishes are angled so bowls are difficult to load. Overall looks and ability to clean make it a bargain for the price.

I purchased a Samsung kitchen package in November of 2018. After being lied to about the availability, I finally received my products. The refrigerator, model RF263TEAESG, is useless. You can only put a single gallon container in this model. We are a household of 2 people and there is no storage ability. I would be in big trouble if I didnt have my 20 year old garage fridge to use also. If you use the door to store items be warned when the shelf breaks at 14 months, Samsung wont do ANYTHING to help you. Its considered cosmetic! $100 to get a new one. I will never buy anything with a Samsung label ever again. Samsung customer service would do nothing, not even an apology for the inconvenience.

When we bought our stainless steel fridge 2 years ago I couldnt believe it. We had saved for months finally can redo our kitchen. We should of looked on the complaints. Everyone was right. 4x we had our icemaker replaced and our fridge doesnt get any colder than 38 degrees. I hate this piece of **. We had our other fridge for 20 years without one problem. Why is it products made now are junk. Will never ever buy another thing from Samsung. Shame on you Samsung.

4 years ago this month, we purchased over $5k in Samsung appliances for our new home... To date, we have had the ice maker repaired (or should I say a band aid was put on) 6 times!!! Our microwave does not vent any air, our dishwasher goes into OE error at least twice a week and our oven doesnt self clean, it doesnt clean at all! I think Samsung is trying to make us all nuts ! Ive never seen so many complaints about a fridge ice maker in my life... And its been happening for years and over these past few years Samsung is benefiting by gauging us poor consumers who need to pay for repairs because who can afford to replace all these appliances after only a few years ? There has to be something done, its not fair ! How can this be legal, years and years of complaints by hundreds of consumers and nothing is done ? Shame on you Samsung and NEVER EVER AGAIN...

Samsung has a reputation for a lousy manufacturing process of their kitchen appliances. My dw7933lrasr dishwasher is less then 2 years old. They will not fix it until you buy an extended warranty for 288.00 plus tax (new dw, 100.00 more). The phone assistance was good but the bottom line is their appliances are designed to break. Consumer Report has their DW failure rate at 25%. Bought at HHGREGG Southpoint, Durham NC.

We purchased a new Samsung Refrigerator two months ago. (French doors with two drawers) Overall, I am satisfied with the refrigerator, with the exception of nothing really fits inside the left side door shelves. The issue I am having was with the customer support area. We spilled ice tea in the refrigerator and it has seeped under the glass on the bottom shift. I contacted the 1 800 726 7864 phone number and was told it would be over a 30 minute hold time and I could leave a number for a return call from a technician and I did. The call back was from an individual with not a technician with experience. She more interested in collecting purchasing data than support and I final explained all I wanted was help in how to remove the shelf so I could clean it. There was a long hold and she was looking up answers from a prompter and taking more time to key the conversation than help. Since I was having issues understanding the person and we were wasting our time I asked to be transferred to someone else. I was told they could not do that because the call came to her area basically. Totally disappointed in there customer support for such easy question. If you purchase from Samsung you will get little support from customer services.

We purchased a brand new dishwasher with all the bells and whistles. It worked nicely at first - very quiet, steam-venting function, and fun little function noises. However, we noticed within a few days that it was leaking. Called Samsung and they got a tech out a few weeks later to repair it. Our wood flooring was damaged. The repair helped for about two days and then it was back to leaking. Now it’s been over a month and we still can’t get Samsung to repair, replace, or even return our correspondence. We’ve been stuck in specialty claims, trying to negotiate with the repair company ourselves, who says Samsung won’t pay them, so they won’t come back. We’ve asked and been told that our claim has been elevated but no contact by phone or email for a week now - again. This is the worst customer service I have ever experienced, and it is obvious that the service promise on their corporate website is a lie.

I bought a whole kitchen set made by Samsung, in exactly 4 years my refrigerator broke, Samsung had a repair person come out and they couldnt get one screw out to fix it. After numerous calls and spoiled food because coolers arent the greatest at preserving food Samsung said that I had to find my own maintenance company. Well Oddly enough there is no one in my area besides the company that could not get one screw out, to repair my fridge. Samsung said there was nothing they could do. Now fast forward a few months my microwave is now broken. Im sure I will get nowhere with this broken appliance as well. Through all the calls and hours spent on the phone and the food reimbursement check Samsung said they would send us I have gotten nothing from them and no answers. Their products are junk and any company that sells them needs to stop because most of the people selling them know they are junk and tell you not to buy them.

I purchased the Samsung dishwasher model DMR78AHS in November of 2010. Within the first couple of months the upper rack vertical adjustment clips broke. On November 2011 the dishwasher started faulting out with the 9E code. A service man was sent out and ended up replacing the sensor level. Within a week the dishwasher started making this loud grinding noise. The noise eventually went away. November 2012 the dishwasher started faulting out with the 9E code again. The sensor level was replaced again. October 28th 2013, dishwasher started 9E faults again. I will either replace the sensor level or buy another dishwasher. I will never buy another Samsung dishwasher.

My dishwasher is not working properly. I called and a tech came to my house. He indicated the heat sensor and control board is bad. The control board was defective and therefore made my heat sensor go bad. I am very upset because the repair is going to cost more than the dishwasher. Samsung product. I read a service bulletin on the internet and it says the control board in that unit needs to be replaced due to a manufacturer error. My model number is dw80f600utb. My dishwasher does not work. Samsung not stand by this product! Piece of garbage!

I bought a Samsung Fridge French Door 5 years ago and have had nothing but trouble with water freezing up in fridge. Have tried to put settings higher than recommend in Manual. That hasnt helped. Had it fixed by one of their warranty idiots same thing happened 4 months later. Very disappointed. Not the quality I expected.

RF217ACRS - Bought fridge in June 2010. Freezer stopped working in June 2014. It was still under 5-year Sealed Refrigeration System Warranty, so I went through a Samsung referred repair company. Our first visit was on 6/27. After our 10th repair visit on Sept 12, 2014, all of which entailed numerous attempts and were coordinated with Samsung Technical Support via telephone, our fridge was deemed unrepairable. (I have invoices and notes documenting each visit.) After 6 different Samsung repair ticket numbers obtained while working with Samsung Executive Customer Service to get Warranty compensation, I was exhausted. When I called them, I was on hold from 17:8 to 47:12 minutes each time and told something different every time. At one point I was talking to an individual in CA (address was residential via phone # look-up). They broke me down when they told me that our repairman should have gotten a 7000# from the Samsung Tech at the time the system was deemed unrepairable. We went entire summer without a working freezer. We would have dumped the refrigerator earlier had we known warranty was not going to come through. I could go on, but I think readers have the idea and the point(s) I am making about Samsung Refrigerators and their Executive Customer Service.

Nothing has happened, thats the problem. We have had issues since we purchased it in March 2014. Almost immediately the popping and hissing noises started. The company said thats common but its cooling, right? If I wanted a noisy refrigerator I would have ask for one. Then during power outages it wont allow you to reset it for 24 hours. It reads as a freezer error and requires a technician to visit. So you have to wait 24 hours to find out if there is or isnt an issue to report. You cant reach anyone except online after 5 or on the weekends. So if your fridge goes down Friday at 5 you are at the mercy of a Tyler on the Samsung website who says the same thing every time...... this error needs a technician, here is a number or can an email. Then the wait. We are on the phone for the first time with a foreign speaking woman who is giving us the......a technician will call you in 24 hours. Meanwhile we have an airplane in our kitchen and no idea if our food will survive. The technician will call to set up a time within 24 hours. No idea when the actual guy will make it to our house. Worse experience I have ever had with a company. Never will I buy from them again.

Got the 5E error code after a month of purchase. Technician came out and fixed it. I should of researched this product before buying. Technician had to come out 3 more times for the exact same error code, half the time not finding anything wrong (of course). Its now 1 month past warranty and does the same thing. I took it apart, checked hoses, cleaned all filters, cleaned the pump and still no dice. It is obviously a common problem with these units and has nothing to do with a kinked drain hose or whatever else they try to say.Easy way to check this: put a few cups of water into the dishwasher prior to starting it. The first thing it does on any wash cycle is drain whatever water is in there. Open it up when it pauses to change to the wash cycle (2 mins or so) and if the water is gone then obviously nothing is wrong with the pump or check valve or hose. It doesnt crap out until after the 1st wash cycle and does this immediately. Circuit board maybe?? I dont know but I do know that Im not taking this B.S. after shelling out $700.Customer service is joke, and after 9 calls and 2 emails, I finally talked with a floor manager. He understands my frustrations and is very sorry and he can set up an appointment to get it serviced which I will have to pay for. I asked him if he knows basic math and if you multiply the average service calls per year to maintain this one of kind Samsung beauty, if it would be worth it to him. He didnt seem to understand this so I walked him through it: 4 x $150 = $600.Ding Ding Ding. Thats right smart guy, I might as well buy a new dishwasher. So he transferred me to customer relations. They agreed to make a one time exception and pay for the repairs. I told him to prepare for one hell of an exceptional bill because Im going to make sure they replace every possible part on this P.O.S.

Had dishwasher 2 years. My contractor handled first 3 service calls in time right after bought. He had family issues as well as me. Washer works intermittently long cycle > 4 hours then stops altogether not to mention water pools in bottom. I usually add bleach when I smell it. So I call because its Xmas and I cannot use washer other than as dish drying rack. Buy extended warranty. Call. Guy comes out. He can get it working, needed part. Comes back, puts new part in. Said normal 4 hr cycle. Mind you washer is 6-8 feet from Insta hot water heater. In California should be banned. No Appliance running water should run this long. Now its Easter and I have a dishwasher that runs hours! On normal cycle sold as energy efficient. Ha! Maybe if you add rage the times it does not work with the long cycle. And this is normal.

We bought a Samsung microwave just little over one year. The Magtron/etectrode was out. We contacted Samsung for the 10 year part warranty repair. They scheduled their contractor -- Buy Brite Appliances. The service tech came and didnt do anything, and charged us $115 for the service trip, and told us that we need to pay $287 for the other parts on the microwave which need to be replaced to prevent the Magtron overheating again, and Samsung told us that only Magtron is under warranty. Stay away from Samsung microwave product. Its poorly designed and the customer service is horrible to help any. Its a big waste on your money and time.

We purchased our Samsung refrigerator model # RFG297AAPN, the really large, 2 door bottom freezer. We had ice maker problems right away. The ice comes out and sprays as the shoot is very large and the ice seems to build up somewhere and when you ask for ice you get quite a bit of water. Samsung sent out a repair tech who replaced the ice maker. It still does the same thing. We have had water build up and freeze under the bins. We have a home warranty that covers the refrigerator but not the ice maker. They fixed the leak but the ice maker still gives water with ice. It is a large refrigerator which is great but customer service at Samsung is hard to deal with.

We are enjoying cooking, broiling, baking, and roasting with our new Samsung stove/oven! The convection features are great, too. This oven does a great job with potatoes, roasted meats, broiled meats, and baked items. Highly recommend!

I love the Samsung refrigerator that I have. I have had two bad experiences with the ice maker, though. I currently am unable to make ice unless I thaw the ice maker until there is no more ice collected on the surface. It is a two day process. It will work again if I have time and inclination to do the thawing.

Only one year ago we purchased Samsung microwave, oven, dishwasher, and refrigerator. I was so excited for my new stainless steel appliances. Unfortunately, for as much as we paid for them, they must be cheaply made. Our microwave and refrigerator both make so much noise. Its so irritating. We can literally hear our refrigerator all the way from our bedroom at night. Never ever again would I buy anything from Samsung. Ever.

Ive had this refrigerator for approximately 2 years and during this time the ice maker has gone out twice. In June of 2015 I paid to have a new ice maker installed as the old one stopped making ice. Just over three months later the ice maker went out again and I missed the warranty date by three days, so Im asked to pay another $495 for a new one. I have had several refrigerators and never had an ice maker go out until I purchased this Samsung. I feel Samsung owes me the cost of this ice maker. Your response to this would be appreciated.

I bought the new Waterwall dishwasher in July 2014. It worked well for one week. The door wouldnt stay shut. When it was shut steam came out the top and damaged my counter tops. We have had it repaired 4 times. Last night after investigating a moldy smell under the sink, we found black mold and wet wood. It appears the dishwasher has been leaking and we never knew it. I already have a claim with Samsung to replace my counter tops and now we may have to leave the house because of the mold. I called my insurance company who is sending someone out today to inspect. I wish I never bought this dishwasher. Samsung is the worst.

Bought black stainless steel refrigerator two months ago. Thought black stainless steel meant black stainless steel, not covered with film coating that is starting to peel and I do not know what to do to stop it from peeling. Other people on internet is having same problems with black stainless steel appliances but cant find out any information how to repair.

My main complaint is that the ice maker inside is too small even for 2 people who like ice and cannot produce enough ice when you have company. The other complaint is that the ice door drops ice on the floor and inside the Samsung French Door refrigerator when doors are open.

I now join a select group of people that have made an expensive mistake. I bought a Samsung RS263 less than 3 years ago and now the ice maker and cooling fan have stopped working. It will not only cost me $375.09 to fix, but the parts are on back order and will take 5-6 business days to get here (translates into 8 days). I share the sentiments of many, Its a refrigerator, youre supposed to plug it in and forget about it for next 15 years!!! Now its down to can they really fix it or did we waste $1,300?

Water accumulates in veggie & fruit drawers which has to be poured out daily several times. Water also accumulates under the drawer. If not taken care of daily, Im sure it would eventually get out of the refrigerator and onto the floor. I had it repaired last October 2015 at a cost of $400. Two small parts were replaced which I looked up and only cost together under $20. The repair took less than 15 minutes once the food was removed. Now it s doing the exact same thing, months later and the company says it cannot do anything about it.

I have had nothing but problems with the ice maker since I bought the refrigerator in 2014. Its less than three years old and have had it serviced four times and it still is not working. Samsung is not doing anything about it. In fact they made me pay 150.00 for labor to have it fixed and its still not working. No ice.

We thought that Samsung would be a reputable manufacturer when we decided to purchase a new stove. What a huge mistake in thinking that was!!! We had the smooth top stove model NE595RO for less than one month. I was cooking on it and my pot became stuck to the element. I could not get it off. So I let it cool down and then was able to remove my pot. (I always wipe my pots off on the bottom before cooking to ensure nothing will cause it to stick to the element area). A piece of the smooth top actually stuck to the pot and came off and made a dime-sized gouge in the smooth top. Was I ever mad. I had a KitchenAid smooth top for over 21 years and it looked as good as the day I had bought it. It was the oven that died in my KitchenAid and being so old we decided to get a new one rather than start to repair the old one. Plus the Samsung was a lot cheaper than many other brands. You only get what you pay for is the correct rule. I phoned Samsung and with the first call was told to send in the pictures and explanation which I did. I was told someone would contact me within 48 hours. One week later after no call, I phoned them back and I had to now deal with a very rude moron on the phone who would not tell me how to contact the supervisors at Samsung. Needless to say I had bought the extended warranty but the cook top should be covered for one year and it was only one month old when this fiasco happened. I did receive an email from Samsung stating it was a cosmetic issue made by the customer and they would not repair it. Samsung will use every excuse under the sun to lay the blame on the customer when in fact they have shoddy products and the most heinous customer service. This was our first and last Samsung purchase. Had we known then what we know now, we would have never bought a Samsung stove. BEWARE of Samsung products.

I paid well over $2000 for a Samsung French Door refrigerator just about 4 years ago, and it has given me nothing but problems. I had issue with the door, seals around the freezer, the ice maker, finally the motor that cools the refrigerator. I am making a promise to myself that I will never ever buy another piece of appliance from Samsung, and will convince any of my family and friends to not buy that brand either. I hope they go out of business soon. They should not be allowed to sell their kinks to consumers and scamming thousands of dollars from families.

Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause.

We purchased a Samsung Side by Side Refrigerator from Home Depot in May 2014 for $3,100.00 and paid an additional fee for a (4) four-year extended warranty from Home Depot. Samsung only offers a (1) one-year manufacturers warranty. Our first repair service call was with SAMSUNG on June 2014 for a defective ice maker that needed replacement and was subsequently replaced. Our next service call was December 2014, due to a failed ice maker AGAIN. Our third repair service call was in December 2015, the ice maker wasnt making ice consistently and it was also making CRUSHED ICE in the CUBE MODE, and water DRIPS was constantly falling from the ice bin down into the cup dispenser and rolling down the front of the stainless steel refrigerator constantly staining it. The ice maker also began a HUMMING NOISE. The repair service rep said the ice blades in the ice bin were weak and causing the CRUSHED ICE. He said this was a Samsung DESIGN FLAW that cant be fixed. WE paid good money for this SAMSUNG product and all we got was repeated problems and customer service delays. Now Home Depot refuses to honor their (4) four-year EXTENDED WARRANTY. We are demanding replacement of this SAMSUNG refrigerator for another MORE RELIABLE UNIT. If this is the so-called quality of a Top-of-the-Line SAMSUNG refrigerator, WE STRONGLY RECOMMEND THAT NO ONE BUY A SAMSUNG REFRIGERATOR.

The process for a service repair is the most inefficient process ever! We have a 1.5 yr old refrigerator where the freezer went out. We knew we were out of the warranty period, but still went through the correct channels for getting a service request. The service company came out to our home and believed they found the issue, a sealed component issue which IS covered by the 5-yr warranty. This was within a weeks period. They then order some parts for the fix, then came back out to apply the fix, but no luck. They then had to release all the gas that is in the sealed lines, inject a dye into it and come back at a later date to see where the gas leak was in the lines. At this point, we are already 2 wks in, and they came out figure where the leak was. The leak was found and they had to then schedule a return appointment since they had to order some more parts to fix the leak. 3wks go by and now the part that came in will not work, even though, it is the correct part according to Samsungs technical support and the refrigerator blueprints. Now Samsung is making the repair company jump through hoops to make sure that indeed, the part will not work, including a live video conference to show the part not being able to fit on the actual piece. Its now been almost 4 weeks, without a refrigerator. We have a 16-month old toddler, we had to purchase a used fridge just so all our current food in the fridge wouldnt go bad, and there is still NO END IN SIGHT with Samsung deeming this refrigerator IRREPARABLE and giving us a new one! I will never recommend, not buy another Samsung product again.

Our fridge after 6 yrs writhing 2 days caught fire in coils & has died. We tried to get 3 different appliance companies out to look at the fridge; 1 added more Freon to it but the other 2 won’t even touch it. All because it’s a Samsung =(. It’s Model #RF4287HARS/XAA. It’s been a great fridge up till now. Don’t ask me about our washing machine & dryer though. Our dryer is possessed. It runs whenever it wants when you shut the door & our washing machine is rotting from the inside out. And they are only 6 yrs old as well. We bought them all at the same time... It’s such a shame because we used to love our Samsung products.

Unless someone chose to make it right, which they wont, I would never buy a refrigerator ever again from Samsung. Absolutely, hands down, the worse decision I made. Spent nearly $2,000 and I would have been better off keeping my 20 year old Kenmore that ran very well but was outdated. Ive always used Samsung products, from TVs to phone, however this item rusted within a year (no, no harsh chemicals were ever used and water was quickly dried off). Fan motor went in 2 years. Fan motor was under warranty so no problem, however rusted doors were never covered as they were cosmetic. Samsungs products are purchased precisely for that reason - theyre beautiful. But trust me, they are garbage. Samsung didnt want to make it right - so no more TVs... I am an iPhone guy now... never again until they make it right.

Within 4 months this Model DW80F600UTS Samsung Dishwasher began to give misleading ERROR messages (High temp Heating error and Over-level Water error). Service calls were made twice while still under warranty only to have the errors re-surface. The only way we could get the dishwasher to work was to alternate washing cycles. Finally after 3 years of fighting with this dishwasher the pump began to leak and we threw it out.

In 2015 I purchased a new Samsung electric range, dishwasher, fridge, washer & dryer from HHGREGG. I decided, because it was a large purchase, to opt in for the 5 year warranty on the oven, washer, and fridge which was through WarranTech. During the 4 years we had the oven I needed to be repaired 3 times. All separate issues. The last repair needed was due to the broiler element basically exploding, catching fire, and melting. We called the service plan and they had a repairman come out. He said he would order the new part and someone would contact me to schedule a repair. No one called after a week. I contacted WarranTech and was told they were reimbursing me for the current value minus the repair costs, so like $350. What!!!The washing machine was recalled due to the top becoming loose and possibly detaching. I was reimbursed the full purchase price. The fridge had countless issues with the ice maker which eventually was not repairable. I was reimbursed the current value minus the repair costs. I find it ridiculous that I spent thousands of dollars for appliances that became useless within 2-4 years. My $2000 fridge and $1000 oven are junk and yes I was reimbursed some money but I still paid a lot for essentially a broken appliances. It’s horrible and I would hate for anyone else to have to deal with this headache.

Beware > The drawers only pull out halfway making it inconvenient to put items in them and even more difficult to get items out. For example: a head of cabbage will not fit in a drawer. Beware of scraping your hand when removing items from the half open drawers. Ice maker malfunctions regularly: after dropping ice out of the ice dispenser and releasing the control, the dispenser door does not close fully, allowing warm air to infiltrate the ice storage compartment, thereby allowing ice to melt. The ice mechanism re-freezes the melting ice cubes remaining in the opening and in the storage compartment into a clump, preventing the further operation of the system. All frozen shut. Solution is: 1) empty the entire freezer and defrost for a few hours so the ice compartment can be removed, cleared of remaining water and restarted. 2) A service professional has to take apart the frozen mechanism and repair the defective parts. $$. Never again. P.S. Our Samsung printer/copier was also the worst. After the warranty expired it also malfunctioned requiring professional service. Also poor quality.

Updated on 7/5/2021: I posted a review of the dishwasher last year. In the meantime our builder replaced the one that did not clean and the door broke off. So a year ago it was replace by the same model.... exactly one year later.... we are having to replace it. Run away!!!! Run Away NOW from this Samsung Dishwasher. I have had two of the same model and it is TRASH! NEVER NEVER NEVER BUY THIS!!!! Is there anything else I can say?Original review: Brand new home... brand new appliance... Samsung everything. All the other appliances I love EXCEPT the dishwasher.... it is awful. It does not get the dishes clean. I cannot fit my 11-inch plates in it... the bowls, forget about it. The top rack, please do not get me started. It uses all the Jet Dry in one wash. I cant get the racks to adjust... which they are supposed to do. I hate doing dishes but after 45 years I would rather have clean dishes then this piece of... run away from this dishwasher.

Our refrigerator model number RF260BEAEWW and freezer stopped cooling on February 24. We called Samsung and a diagnostic repairman came to our home on February 27. It was determined that the compressor went out and someone else would need to come and replace the compressor. After a few follow up calls and being told they were waiting on the part the repairman came on March 14th. He replaced the compressor and the final test determined the unit was not holding pressure. The repairman called Samsung while at our home. The repairman told Samsung that the unit was not repairable. After the 30 minute call we were informed by the repairman that we would receive a replacement refrigerator. We were given an exchange number ** and to expect a call from Samsung in the next day or so. We did not hear anything from Samsung so we called on March 18. At that time we were told the exchange process takes 12 business days and we would just have to wait. We explained to the representative on March 18th how difficult it is to go without a refrigerator for 3 weeks especially with 3 children. It is very expensive to buy meals (dinner and breakfast) daily. Plus, we had already had to throw away the contents of the freezer and refrigerator. The week prior we spent over 300.00 on groceries (including meat and seafood). Which if we could find the receipt we would submit to Samsung for reimbursement. But the receipt was nowhere to be found. March 23rd we called to follow up with the exchange process. We were told that we needed to supply a bill of sale for the exchange process. This was the first time we were told this. April 11th we followed up on the bill of sale. We were told that since we purchased the unit at an appliance outlet store the unit was damaged and Samsung would not do anything for us. STAY AWAY FROM SAMSUNG REFRIGERATORS.

Just moved into my new house. Came equipped with Samsung microwave she 15th made in 2009. I should have known something was up as it was not plugged in. When plugged in, it spins and goes bonkers. When you can get it to accept numbers, it stops spinning. It melts bowls and never heats evenly. Having it replaced next week but costing me an additional 300 dollars. Sad.

We have had nothing but problems with ALL of our Samsung kitchen appliances. The dishwasher has been especially problematic. It has had three circuit boards in less than five years. Now its broken AGAIN. When I called the service center the person said it was still under warranty so he could set up an appointment for me so someone could come out and run a diagnostic and order what he deemed necessary. He then tried to sell me an extended warranty to cover future repairs including labor. When I asked him how much it was he stated he didnt know and that he has nothing to do with prices. Really??? Who sells products to consumers without being able to tell them the price? Then I asked him how much the service call would be. Of course he didnt know that either. So he then forwarded me to service to set up an appointment. They were closed. Every single one of these kitchen appliances has been a nightmare. The LED lights on the range are now not working. The ice maker on the very expensive refrigerator works on an occasional basis. The microwave has also had two more circuit boards. One of the new was actually non-functional upon arrival. I cant believe there hasnt been a lawsuit about these issues, particularly the dishwasher.

Samsung refrigerator, water in the floor after you dispense ice. Ice maker freezes up. We cant get the ice container out. Repairman has been called. Almost $3000 dollars for this headache.

Purchased all Samsung appliances for my new kitchen, the refrigerator is by far the worse of all the appliances. Ice maker makes very little ice, enough to fill two tumblers a day. It quits and needs to be reset in order to start again. The overall size and room is small, I bought a 4 door two for freezer and two for fridge, not the best choice. It looks good, but not user-friendly. Hard to get the drawers out to clean.

DO NOT BUY A SAMSUNG FRIDGE!!! It is garbage. I only had the fridge two years. It makes noise like a rocket about to launch. It freezes up and have to defrost for days. Then will work for a few months. Samsung wont do nothing about it. They said they will a service tech call to set up appt but no one ever calls. I finally just broke down and purchased a Whirlpool fridge. Samsung should just stick to TVs and phones. Even my Samsung washer and dryer is junk.

2 months after buying our Samsung refrigerator, the LCD screen started being very intermittent, then finally froze up on the water dispenser. 2 web based requests, and at least 10 phone calls to Samsung, and I am still getting the same runaround as posted by others here. STAY AWAY FROM SAMSUNG, PERIOD!!!!!

I bought a refrigerator model number DF32FMQDBSR. It has been less than four months and it is already giving me problems. A tech from Samsung came and told me that my refrigerator is not working because its missing pieces, it also seems that this unit was previously used. I have tried to get in touch with a supervisor or manager but no response has been receive. They do not want to replace my unit.

We just got our brand new french door 24.6 fridge (RF263BEAESR). We had a GE Profile for over 22 years and it was great but it was white and very outdated. The moment we got the fridge I love it! But then I noticed a loud noise and realized it was the ice maker. I had heard reviews on that so it wasnt a complete surprise. Then I noticed that the fridge was noisy. Instead of a nice quiet kitchen there is a constant noise coming from the fridge. When the compressor or the fan isnt running it’s quiet and peaceful. The only problem is the compressor or fan runs 24/7. It might shut off and be quiet for less than 5 minutes and then it runs loudly again. The noise volume wise isnt that loud but it’s very noticeable especially when I want to just sit at the table and have a cup of coffee. When we are sitting in the family room we can also hear it running. The guy who came out from Frys did acknowledge that it shouldnt run constantly and that it was a little louder than normal. But he didnt say they make noise and that he was very immune to the noise because he services hundreds of fridges. So what am I supposed to buy now?

The fan began making loud noises and I called a repair man assuming that it was an interior problem and would be covered by the 5 year warranty. The Samsung refrigerator model RF263BEASR is slightly over two years old. It turns out that the fan must be replaced plus the fan cover. The Samsung person said that it wasnt under warranty so I am stuck with a $390 bill. I have had Sub Zeros that have lasted years without a problem. This is a huge disappointment and I would definitely not buy another Samsung appliance.

I bought a Samsung Refrigerator about less than a year ago from HHGREGG. About a month ago, the refrigerator became faulty. There was no cooling in the fridge, however the freezer was working fine. The milk and other perishable items were getting spoiled in the fridge. Immediately I contacted Samsung technical support, they made me reduce the fridge temperature, but that did not help in any way. Finally a ticket was generated and it was given to Dependable Services (Samsung contracts with third party to provide repair and maintenance service) to fix the issue. This is where my nightmare started.After great difficulty I was able to get hold of some customer service person in Dependable Service. Finally they gave me a service technician visit date that was about a week away. On the said date, they called me and said the spare parts did not arrive, so the visit was pushed to next week. After a week of finally waiting, again I got a call from the customer service team saying one of the spare parts was there and other was in someone elses truck. Then they postponed the visit for another week. Now again they called me and left a voice mail (I was not reachable). Immediately I called back when I saw the voice mail in the evening. I was told the ticket was cancelled due to no response (they call a single call no reply from customer is a no response for them). I had to call Samsung and had to get another ticket.After all this hassle, finally the technician arrived at home after more than 3 weeks of complaints, back and forth calling. The technician comes home and says he did not have spare parts (the cooling fan had to be replaced) to fix the fridge. I was shocked. They had postponed the repair for more than 3 weeks giving one reason or another saying they were getting parts from Samsung to repair, and here comes the technician without the parts. The whole thing has been a nightmare. I had to call Samsung customer service many times, and they ask me to talk to dependable service. They are giving me a run around. I regret buying a refrigerator from SAMSUNG, THEY HAVE HORRIBLE CUSTOMER SERVICE. I am without refrigerator for more than a month now... I would never ever buy any Samsung product ever in my life. I learnt my lesson, will stay away from the name SAMSUNG.

Our Samsung started making this popping sound three weeks ago. (2-3 pops per hour). I did a web search and found that many others are having the same problem. I called Samsung customer service, and was told the sound was Normal. I guess I am not quite understanding normal when it never made this sound before. I just wish Samsung would take our complaints and concerns more seriously. The sound can be heard throughout the house, its as if someone was sitting behind the fridge popping balloons. We never hooked up our ice maker so its not that. I will say that the fridge works fine in every other way. Thanks.

Samsung MODEL RS277ACPN - we noticed water coming out from under the crisper drawers. Pulled the back off and the line was clogged with ice. We thawed the line out and raised the freezer and the refrigerator temperatures. STILL leaking.

Water leak under drawers, water frozen, needed new part for that. Water freezing again - needed another new part. Needed longer part to help prevent leak. Needed temperature control. Now knocking when ice tries to dump. Sounds like the gears are frozen and/or teeth banging when it tries to dump. Thankfully I bought a warranty (which I never do as a rule). It runs out in a couple of months - fridge is about 4 years old now. Calling yet again for a repairman to come out. Bet when the new part is put on the compressor will go - after the warranty expires.

I had the vent fan working on my microwave (which is an above range microwave) because I had a stew pot cooking on the range. Supposedly this will help keep condensation down. When I went to check my pot on the range the fan on the microwave had quit and I was getting a code 5 E on the display. I have since learned code 5 E means the keyboard on the microwave has quit due to condensation in the wiring of the microwave. My question to Samsung is...why didnt you take care of this problem before selling me an above range microwave? Did you think through the problem of condensation? Very disappointed in SAMSUNG.

In Nov the wife and I bought a new fridge from Warners Stellian... The old one was getting a bit worn. So we settled on a Samsung bottom freezer model that has an internal ice maker and filtered water dispenser. We got it delivered, set up, and running no problem. It took about 3 days of running water through the system to get it tasting like decent water to start with. One week to the day after delivery, the water dispenser stopped working. We called Warner Stellian and they scheduled a tech to come out in just over a week. The tech looked at it, couldnt figure out why the part wasnt working the way it should be, and said hed order a new one. A week later we get a call from them and they told us that the part wasnt in and due to Samsung redesigning the part we would be getting a brand new fridge. I scheduled a tech from both Warner Stellian and Samsung to come look at it. The guy from Samsung was supposed to be here before the other guy so I was happy. The morning the tech was supposed to come out from Samsung, he was going to call me before 9 to tell me what time he would be here. At 9:30 I texted them and told them I hadnt gotten a call. SHe texted me back and said she would reach out to him. Three hours later I still hadnt heard anything, so I texted again. She texted me back and said Oh Im sorry. The tech called in sick today and we didnt find out about it till a short time ago. WTF???? Three weeks later we finally get the new one. Before they left after delivering it I made sure it worked the way it should. One week to the day after getting it delivered and set up, the water dispenser stopped working. Turns out the redesign wasnt actually a redesign. The work-around the company put out wasnt done on this particular model. The tech puts in a stopgap to at least allow the water to work until they can get the right part in. A week and a half later, they get the part and schedule the tech to come out. He replaces the part and its working again. The fridge worked great for about 3 weeks until last Sunday. We noticed the freezer wasnt working right, then realized the fridge wasnt cooling either. So the tech comes out yesterday, and says he cant figure out exactly what it is. EIther the compressor or the main board. So they have ordered both parts. The parts will arrive in 3-5 business days and then who knows how long it will take for the tech to come out and actually replace the part. Carissa and my grandson are here this week, they arrived last Thursday. So now what food I was able to save is down in the garage in boxes or our chest freezer. My warranty has a provision that allows us to claim $250 worth of groceries but that is a drop in the bucket. Its daily trips to the store because we dont want to keep anything for too long. The food we would have replaced isnt yet because I dont have a place to put it. Warners Stellian says the company has to ok a return of the item and they said since its a new fridge, they will fix it. Their customer support tells me Im sorry for your inconvenience, I hope it can be fixed very soon, or My apologies for this experience.

We purchased a RF217ABPN Samsung refrigerator and it is collecting water at first in the left drawer. Then it goes over to the right and freezing everything in the two drawers. We have had the people who we purchased it from look at it numerous times, and it works for a VERY short amount of time then does it again. It is about 2 years old and we hate it. We just found out it is a very well known problem. You cant use the bottom of our refrigerator for our veggies and fruits freezing. Samsung is no help. Poor engineering and design.

Ice maker will constantly freeze over. Inside the back panel will turn into a block of ice freezing up the fan. Very expensive for an appliance that lasts four years (or less). Save yourself the hassle and money and roll the dice on another brand. Purchased July 2015. Must replace after only 4.5 years. Thats pitiful for a $2000+ appliance. While out shopping to replace ALL the Samsung refrigerators appear to have the same basic mechanisms inside. I wouldnt take the chance.

First the ice maker quit..Now it is continuously freezing up to the point where the freezer quits working as well..We have lost about $1,500.00 in food.. Spoke directly to Samsung and their response was to just unplug it regularly... Had a repair man out that took the panels out and physically defrosted both compartments..another $700.00..Now I have had to unplug it at least once a week..THIS IS INSANE...Not enough time to get into the stove and dishwasher..Stay away from this manufacturer...

Never did a very good job at cleaning the dishes. After 5 years, I kept getting numerous errors and had to restart several times to do a load. The racks are starting to wear out. I will need to replace this soon. I just was expecting more reliability from a Samsung product. This will be the last appliance I purchase from them.

Read a lot of reviews before purchasing my Samsung Washer and dryer and I must say I am very satisfied with their performance. I've had them over three year and have not had any problems. They are quiet also.

Purchased a Samsung from Home Depot April 14. I call Samsung about every four months for two issues. 1- the refrigerator is growling and making monster noises and 2 - another piece of the inside broke to pieces. Another shelf, drawer etc. cracked, broke or crumbled and has to be secured with flex tape or thrown in the garbage because it is unusable. See pictures. Its completely unbelievable!Hours on the phone with Home Depot (where we bought the additional warranty) and they send us to Samsung & Samsung sends us to National Factory Service for diagnostic and at a cost to us: $85. They heard. They came. They saw. They did nothing. Just head scratches and the words: PARTS OUT OF WARRANTY. When I call Samsung these days, they try to sell me an extended warranty for $129, which doesnt cover the parts. I mean have you ever? Its such a joke! There is a class action lawsuit against Samsung ~ apparently for the icemaker + and, yes, our icemaker gives us non stop issues.

The 1st Samsung fridge that I purchased from Bad Boys had both doors damaged. It took Samsung months to replace the doors via Elite Appliances...Bad Boys did not agree to replace the unit. The 2nd Samsung fridge that I purchase in June 2014 from Lowes (counter depth/all my appliances are Samsung..) is very loud. It sounds like a tractor. A tech attended my residence. He agreed that it was very loud. He opened the door to take a pic of the serial no. The noise stopped. He did not want to wait till the noise started again so he asked me to recorded and email it to him which I did. A few days later I received a text message from Elite Appliance advising that Samsung advised them that the sound was normal. I re contacted Samsung. I was advised that in case the tech determines that the sound was normal, I would be charged for the service. I booked the service anyway.

My dishwasher started to go haywire after only being in my home 6 months. Plastic pieces are breaking & getting lodged in motor, therefore having user codes and they have to come replace motors, etc. More has happened & at least 10 service calls.

We purchased the Samsung Water Wall Dishwasher approx 2 Months ago. The cycle started pausing and the door was open. We asked our daughter if she had opened the dishwasher door during the night. She gave us this funny look and “No I did not touch the dishwasher”. We ran another load of dirty dishes a couple of days later and noticed that there was saw dust particles on the door. The kitchen counter top is swelling up from the steam/moisture that is leaking through the door. I emailed the company that sold me the dishwasher to let them know that I am having problems with the dishwasher that they sold me. This is what they said, We are sorry to hear that there is a problem with the unit you received. Your product comes with a 1 year manufacturer warranty. When a service technician comes to your home, they will repair the unit for free. In addition, the manufacturer will not authorize a replacement unit until one of their service technicians deems the unit unrepairable. Please contact Samsung to schedule a repair at 800-726-7864. We apologize for the inconvenience.I contacted Samsung to let them know that the dishwasher had damaged the kitchen counter-top due to the door leaking steam/moisture through the door. Samsung asked me to get a professional licensed contractor to give me a quote of what the damage would cost to repair the damage and to send them some pictures. I have sent them the pictures, I am struggling to find a professional licensed contractor to give me a quote, they are not real interested with dealing with this issue. I have asked the seller and the manufacturer for my Money Back. There are endless dissatisfied reviews that describe the door opening and water leaking on the floor. One person mentioned in their review that they had to use a chair and a box of kitty litter to keep the door closed during a wash cycle. The door is flimsy and the door latch is wimpy that pretty much sums it up.

We bought all new Samsung appliances one year ago. From the beginning the oven(s) would not maintain a consistent temperature. We took out the divider to make it a single oven as someone suggested, but that did not help. Two different service companies came and changed the thermostat and everything else they could to no avail. The last tech said he was sure the company would replace the stove because of the wild fluctuation in oven temperature, but he was wrong. The company said that a 30 degree variation in temperature was within acceptable parameters. I would like to see them bake something edible within their acceptable parameters. We are now stuck with a $3000 lemon.

The refrigerator is new and has been working very well. We purchased this refrigerator on sale and it was delivered and set up. It has an ice maker that makes chipped and cubed ice, and makes more ice than you can use. It has filtered water in the door. It has a bottom freezer drawer that holds a bin for the ice cubes and a lot of frozen items. It has separate drawers in the interior of the refrigerator that are separately cooled. So you can keep your beer at a certain temperature while you watch the super bowl. It is a charcoal color and looks nice. The only thing I dont like is the lights of the control panel are blue behind a black panel and makes it hard to see when you are trying to order water or ice.

After we bought it, we had to defrost every 4 months. Ice builds up on behind the refrigerator part. We had to take the cover off and de-ice. It made loud noises, smelled like chemical (like gas) every time you open the door. The tech said to put baking soda in it for 48 hours. Please, Im not stupid. We ordered a new fan motor for it off eBay for $40.00 and a new water filter for $35. Now, we wont need it because we will probably go buy a new one. Samsung is junk. Dont buy one! I couldnt believe all the bad reviews. I wish I had seen this first. The fridge should last 15-20 years. Our other cheapies were better than this $2,000.00 unit!

Saved up to purchase a Samsung side by side French door refrigerator. What a disappointment. We didnt have it two years before we had problems. The ice maker stopped working and started dripping water into the refrigerator. We had to pay out of pocket to get ice maker repaired. The technician said hes had numerous calls for that same problem in Samsung refrigerators. He told us we had an expensive paper weight. That repair lasted about 90 days. Again the ice maker stopped working. We decided we couldnt afford that expensive service call; wed do without the ice maker. The refrigerator started making aloud roaring noise; the inside refrigerator temp. down to the low fifties. We had toss out food. We couldnt endure it anymore. Our stimulus check was used to buy another refrigerator. We are both handicapped and cant shop daily for food; especially during this epidemic. Im totally disgusted. I feel like weve been swindled especially since Samsung know about this problems with their refrigerators. Unfortunately; we also have a Samsung stove and dishwasher. Wed purchased all three appliances at the same time. The stove temperature isnt regulated correctly. I always have to use an oven thermometer to keep from burning my food when I bake. Id never buy another Samsung appliance. Never!

After 6 months the ice maker would not give whole cubes. This got progressively worse until all I got was crushed ice. Samsung replaced Ice Maker but, again, problem came back. By now refrigerator was out of warranty and Samsung would not do anything! This is probably design defect as so many others have same problem and Samsung cannot correct it. In addition. I also have spot about 3/4 in. long below ice maker where the paint is coming off and, again, Samsung says its cosmetic and not covered. I guess it doesnt bother the company how the product looks and works after theyve made the sale! My recourse is not to buy their products nor recommend them.

I bought my Samsung Dishwasher in 2011. When we had owned it only 13 months (only used 7 months as I stored it until kitchen renovation was complete) my Samsung dishwasher DMT800 broke down the first time. Had to wait a week before I could get anyone to work on it. The plastic tabs on the top rack had broken and fallen into the bottom and the washer arm would not spin. Technician ordered new brackets and installed them, cost $200. Same thing happened with new plastic part. I had my husband take the whole thing apart and clear out the brackets the next time. Now the top arm of the dishwasher will not work nor will the detergent dispenser dump the detergent. Loved my old KitchenAid dishwasher. It was still working perfectly when I gave it away to install matching Samsung appliances. Will never buy Samsung again. Hope you see this before you buy Samsung. Beware.

I purchased a Samsung refrigerator; model RFG293HAWP/XAA, in November of 2011. The wide open cool select pantry draw opened and closed properly for a few months and now it jams on a regular basis. When I called service, they told me I was overloading the draw and not balancing the contents properly. Why design a large draw that you are supposed to leave half empty? And why did it not have a warning sign displayed in the showroom model with the above instructions? I certainly would not have purchased the product if I was correctly informed. Customer Service left me with an Oh well, live with it reply.

We purchased a Samsung refrigerator on Nov. 10, 2010. We had to replace the ice bucket in May, 2014. Currently the refrigerator evaporator is inoperable and needs to be replaced. However, Samsung has discontinued this part and they do not offer information where we can purchase a generic part. Why would Samsung discontinue a part on a product that is less than four years old? Now we are going to have to buy a new refrigerator because of Samsungs ineptness. Believe me, it will NOT be a Samsung.

Ice maker & water dispenser have caused unspeakable frustration: We paid a premium for matching upper end appliances including the Samsung refrigerator which has caused my wife and I unspeakable frustration from the first year we purchased it. We love ice tea with ice and thought we bought a high end refrigerator that would allow us to have ice for our ice tea at the touch of a button. But that has certainly NOT been the case! The ice maker does not produce ice due to internal parts freezing up. This problem started within the first year we purchased it and after $100s in repair costs and uncountable hours spend thawing efforts, the same thing keeps happening over and over no matter how dry I get it. Besides freezing up, the motor has always made a loud noise which my wife cant stand and our guests ask what is that noise? Additionally, I had to spend $200 on a countertop ice maker because our $3,000 Samsung ice maker does not work. I hate to sell it to anyone else so we are stuck with it and dont know what to do with the piece of junk! Since Samsung knows that they sold me a design flawed product, I think they should replace my refrigerator ASAP.

I got a call from my wife at work and reported serious issue with the 3-year-old microwave (Samsung Model 9781B Microwave). She said it smelled like smoldering plastic and from the other reviews, this microwave is a piece of junk and should be recalled by Samsung. I will purchase a different brand, because I do not want to take a chance of endangering my family with this junk. This is my second Samsung appliance - first and last!

Im as upset about this issue as Ive ever been about dealing with a manufacturer. I will never purchase a Samsung brand device or appliance. The unit is a RF266AWEP. It stopped cooling 7 days ago and my wife and I have been taken on a journey of phone calls and multiple transfers to Samsung executive support staff all resulting in a cowardly This service ticket has been cancelled email that came through last night.We paid for an Samsung authorized repair technician to troubleshooting the unit. I was hoping the issue would be something simple and they could fix it. The service tech stated that the issue was with the compressor and would cost around $800-1200 in labor to repair. But, great! That part (and labor to repair) is still under warranty so we call up Samsung and spend a total of 12 hours over the course of 3 days on various phone calls, speaking to support reps. There are 3 authorized Samsung service centers in our area. The one that came out, refuses to perform the repair work because they are overbooked. The second refuses to come out because another repair provider has already looked at the unit. The third does not have someone that can perform closed system compressor work. So in the end, no one will fix our Refrigerator and Samsung just closed the ticket and left me a voicemail stating the ticket is closed. The end. This whole process feels extremely shady. I think they are trying to force us to just give up and go buy a new fridge. Dont buy Samsung products. If you have, good luck with warranty repairs.

I bought my Samsung DW80F600 less than 2 years ago. Last month I had to have it repaired, calling Samsung is an exercise in futility, on hold forever, excuses, being put on hold to see what they can do, etc., etc. Finally I get passed off to their service contractors and they come out to repair the dishwasher, it seems to work but within 3 weeks same problem happens again. Clearly it was not correctly repaired. This time I google the symptoms and it seems it is a pump problem, not what was fixed last time. Call Samsung and they want another service fee of $100 to fix same exact problem from 3 weeks ago. My answer to is trash this dishwasher and start over. Cant believe this appliance didnt even make it 2 years. I really wish I didnt also have a Samsung refrigerator and range. Dont make my mistake. My new motto is anything but Samsung.

I have complaint to Samsung customer care regarding my refrigerator problem. She gave me the complaint number. On 27/04/2019 the technician arrived at my home mr. ** from Ideal Traders cell.No 9867807303 and took rs.650/- ss visiting charges doing nothing and tell us that he will come with the part tomorrow. When we call him after two days he told us that part is not available. Then after four five days later we call him again but he started ignoring our calls and he did not pick up the call then we once again started complaining to Samsung customer care but till date there is no solution. Now I think that taking very high expensive product of Samsung which is in lakh is no use for not availability of small part for such a big branded company. Thanks & regards Nimish ** Cell no: **.

We bought this Samsung RF2HTED counter-depth refrigerator about 2 years ago from Lowes and initially were very satisfied with the features. Within a few weeks, however, the icemaker stopped dispensing ice. Tried all the troubleshooting steps in the manual, still no ice. I then removed the front of the icemaker (no small feat, see comments further on). The side of the icemaker was completely packed up with a large glob of ice. I defrosted this with a hairdryer and the icemaker again worked. Two weeks later, same problem, and get out the hairdryer. Every two weeks the icemaker packs up and has to be defrosted. We were in Lowes for a different matter but stopped by the appliance department and engaged the person who sold us the refrigerator on the issue with our Samsung. He said this was a common complaint with Samsungs in general and that Samsung had been working on a solution for a while. Seems the icemaking unit is poorly insulated from the refrigerator section in which its located, so humidity seeps in and causes the icemaker to freeze up. To date, according to the salesman, Samsung has yet to come up with a solution (another issue - if Lowes knew this to be the case, why did they not advise potential purchasers of this problem?). In addition to the freezing up issue, the front of the icemaker unit is almost impossible to remove, even using the removal method stated in the manual. The icemaker issue makes this refrigerator next to worthless, and since to my knowledge Samsung has yet to correct the problem, its a question of poor engineering foisted on an unsuspecting public. This refrigerator is a poorly designed piece of junk and so best avoided. Based on my experience with this product, I would never even consider buying another Samsung refrigerator.

I am writing a negative review as it relates to my purchased a Samsung microwave model ME16H702SES in April 2019. The microwave overheated and the paint melted at the bottom of microwave. I send pictures of the damage and was told it was cosmetic damage and the tech also told me it was the same. I followed up with a phone call and talked with several representatives and was told that their only solution was to apply metal paint. I voiced my concerns, since there was no explanation as to how this could happen. I was told about warranty and installation, but nothing to do with as it relates to a safety issues. I did go on record that I was concerned about my and my family safety, to continue to use a microwave that has overheated.

RF217ACPN - Just shortly after the refrigerator went out of warranty a continuous water build up started in the crisper drawer. The repairman explained that there is a small part that is faulty in the drainage of many Samsung models - replacement cost me $150.

Bought a Samsung dishwasher last year and it is trash! I have to run the dishes through the cycles twice and they still arent clean. I followed all the instructions and it just doesnt work. The smell when you open it up, even if there arent any dishes in the dishwasher is overwhelming! Will never buy another Samsung appliance again!

Purchased a Samsung refrigerator 2 years ago and the first year fine. 2nd yr ice maker has caused us so many problems. We have to defrost the fridge like the olden days for it to work. Every 2 weeks are the whole ice maker stops and freezes up.

The lower igniter in my oven burned out the middle of November. I tried in vain to get information from Samsung. It was finally repaired by an independent company about mid-January. Samsung was no help to me.

Bought the Samsung Waterwall Dishwasher in Black Stainless Steel in July. It was not delivered on time, Lowes claimed that Samsung sends it when they feel like it and doesnt adhere to the deadlines they themselves create. My refrigerator wasnt delivered until late August! We had our first dishwasher leak in August, had to replace the kitchen floor! The dishwasher has had many problems with cleaning, Ive been told its due to the distance between the washer and sink. So I basically use it as a sanitizer. Started leaking again, called Samsung, they sent the information to a contractor in town. Contractor ordered parts, 7-10 business days to get the part!!! Are you kidding me??? An emergency plumber could come take care of this today!!!Ive been on the phone with them for hours today, there is nothing they can do to speed up this process. The best they can do is turn my water off so it doesnt ruin my floor again! Thats wonderful with a house full of people and Thanksgiving at my house. I bought brand new so I didnt have to deal with this. I guess Samsung just doesnt mean quality anymore.

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

I wish that I had read all of the negatives reviews regarding Samsung refrigerators before I purchased one. I will have to admit that I have had mine 4 yrs. & today is the first repair job but it seems to be the same problem that everyone is complaining about. I have had water collecting in both veg/fruit drawers. After $250.00, I hope the problem has been corrected. The FF was freezing & leaking per info on repair ticket??? The repairman replaced the heat probe. He said that many of these have had to be replaced. The original ones were too short & they are being replaced with longer ones. This sounds as if there should have been a recall since he told me that he had replaced several with the newer type probe. I do not have any hope of anything being done by Samsung but it sounds as if they should have addressed this problem instead of denying that there is a problem.

Samsung Model RF263AEPN/XAA - Seven (7) weeks ago my refrigerator began not keeping as cold as it should. When I tried to turn down the temperature it would turn down but then immediately return to the same not really cold state it had been working at. Sounded like it should be an easy problem to fix. However, I called several repair places who told me they would not, or could not, work on Samsung refrigerators as they were not made like other refrigerators, were hard to work on, and parts were hard to come by as only one place in the United States carries the parts. I finally found a repair place that came out and replaced some items and charged us hundreds of dollars, however the refrigerator was still not cold. I called again and the repair person returned. The next time two workers were sent out to look at the refrigerator. On one of the visits I was told me it needed a new green computer board. The repair person ordered the part and came back, only to find that the part sent was not the part that had been requested. This same scenario played out two more times, with today being the last day. I called Samsung and was given the run-around. During todays visit the repair person showed me what had been ordered and the order matched the part number on what he said the refrigerator needed. However, when he showed me the part that had been sent to him, it was the wrong part number. Are Samsung workers so inept at their jobs that the correct part number cannot be sent on three occasions? I will never again buy any Samsung products. I had to laugh as while I was on hold with Samsungs customer relations today, I was put on hold and what did I hear expect that Samsung products are the best. This is a false advertisement to the general consumer. I would urge anyone reading this to NOT BUY SAMSUNG PRODUCTS for several reasons, e.g. parts are hard to come by due to Samsung not making sure their parts pullers have adequate education to do the job they are hired to do, there is only one provider of Samsung parts in the United States, and the normal repair person cannot repair a Samsung. Tonight, my husband and I will go out and find a new refrigerator and I am sure it will not cost the $2,300 that this Samsung did, and the new refrigerator will be able to be worked on by pretty much any refrigerator repair person. I have an appointment to meet with a Lawyer this afternoon about this whole situation and hopefully that will help to alleviate some of the frustration that I am feeling now.

This dishwasher is only average. It could be doing a better job like some of the other models. Whirlpool makes a great dishwasher and I have had good results.

Model number rb195bsbb/xaa. The unit freezes inside the back and malfunctions. The ice maker and temp setting has done this many times. Samsung has no answer except thaw it out. It freezes again in a week. Others have the same issue. Can anyone help?

Samsung sells defective refrigerator that they know are bad but continues to sell them. Then you have to go through hell to just to trying to get service and its only 2 years old. Been trying this for a year and a half now!