Ordered water filters for refrigerator. They did not arrive. Tracking # came back not found. Waited on phone for an hour. Talked to representative. She could not help me. Transferred me to another department. Been holding for an hour. Still no help. If this is what Whirlpool calls good service, they are completely lacking. I will not order another Whirlpool product.

Note that most of the complaints are about gas water heaters, but the electric water heaters dont seem to be much better. Mine, barely made 4 yrs old and both elements and thermostat went. Had plumbers in for estimates in to repair - much cheaper to install a new one (No...not a Whirlpool!). Very disappointed in the product.

The appliances in my home range from a Kitchen Aid double wall oven, a DCS single wall oven (I have 2 Kitchens), 2 Kenmore dishwashers, a Fisher and Paykel refrigerator and 2 DCS counter-top stoves (all top of the line). No problems they are great appliances. On Dec.22, I bought a Whirlpool Duet. For 6 months, constant repairs and rebuilds were needed; new computer panels, pumps and new drums. They cant fix it. We have tried everything to get the Whirlpool Factory to fix it or replace it. So far, I have spent twice the original cost to fix the machine (but to no avail) and now you want me to spend another $500-$600 to try to fix it again? No more!

Stainless steel fingerprints and rusting are terrible. The storage doors in the freezer have an open bottom which allows items to slip out which is annoying. The fridge has ample space for all my items without being overly huge for no reason. Great for 1-3 people. The rest is perfectly fine.

Whirpool has its main washers, then the off brand of Whirlpool. After using the washer after a few months the balance starts to get off balance. Trying to find parts and get them put in is easy, hard part is replacing them after they wear off after use a few months.

We bought all whirlpool appliances at our new home 4 months back. Our refrigerator has stopped working from the last month. We had 7 different service team people come in to check and they temporary resolve the issue (taking out a plastic piece from the top of the refrigerator, just re fixing the ice machine, or just walking out of our home doing nothing).Friday someone came and tried fixing it and took about 3 hours. The fridge completely Broke down after that in about 6 hours. Whirlpool customer care wants to send another technician in and want them to have them talk to their technician and maybe after that they can do something. This is the 8th time some technician will be coming home. And clearing these technicians curse whirlpool and dont call them. The customer team at whirlpool suck, there is no damn replacement or repair policy. All scheduling is after a week and whirlpool does not give a **. I really hope this company is sued for the emotional and mental stress and the harassment they cause to their customers. Very frustrated. Have no idea what to do.

I purchased a Whirlpool over the range microwave (model #YWMH31017AS-1) in April 2013, and had it installed in August of same year. It worked fine up until November 2014 - just over one year later. Everything on it works, except for the most important feature - IT DOESNT HEAT ANYTHING UP. Doesnt matter how long you set the timer for - the contents come out stone cold! I called Whirlpools 1-800 number and was told that because I did not purchase the extended warranty, I was responsible for all parts and labor costs. I find this completely unacceptable! I have had cheap $70 microwaves that have lasted 15-20 years. I will never buy another Whirlpool product, and am telling everyone I know to do the same!

The pilot light went out on our Whirlpool hot water heater. We followed instructions and were unable to relight. Our plumber was also unable to relight so we ordered new parts with associated overnight express costs. The plumber returned and worked for over an hour. When the pilot light came on the burner assembly burned out the new thermo coupling and that needed to be replaced again. This happened again. I would like to join the class action suit as Whirlpool has known about this problem and consumers are paying more than the original cost of the unit for repairs.

I purchased a Whirlpool electric water heater in August of 2008. The unit had a 12-year warranty on the tank. On January 21, 2012, I discovered that the water heater sprung a leak somewhere in the tank shell; it’s not the pressure relief valve, thermostat or anode port. The tank was never abused and operated well within its design limits. Not sure what caused it to start leaking into the catch pan and out onto my laundry room floor.I purchased the tank at Lowes and went for the longest tank warranty to reduce replacement intervals. I sent Whirlpool an email on 1/22/2012 explaining my problem and I referenced this site. The next day 1/23/2012 I receive a call from Whirlpool (Chris) asking me about my problem. I explained again and they gave me an RMA number and told me to go to Lowe’s and they would replace my hot water heater. I went straight to Lowe’s customer service and within an hour I was on my way home with a brand new hot water heater. Thank you, Chris, Whirlpool and Lowe’s. I am very happy with my outcome on this issue.

I hate hate hate this Whirlpool Washer WTW5000DW1! To put it nicely. This is my first washer without traditional agitator and the sensing feature. I will never again buy a High Efficiency Washer with these features. It constantly gets stuck on sensing! We rearrange the load over and over and it still does not want to work. I have researched the online videos and this is a common problem. I wish I had researched prior to buying this type of machine.

Worst refrigerator (French Door Refrigerator WRF989SDAB00) ever! Even though this Technical Service Pointer was issued, it takes forever to get any satisfaction from Whirlpool. They were not pleasant to deal with when calling the Whirlpool Corporation. I had to research the problem while on the phone with their service representatives. The technician arrives and confirms that the evaporator in the fresh food section is indeed the problem but then it takes days for the parts to come in and then another appointment will be scheduled. Whirlpool does not provide good customer service. A refrigerator should last more than three years. Very disappointed and would never recommend Whirlpool to anyone.

I bought a new Whirlpool refrigerator from Sears and within a month the refrigerator side did not maintain temperature where milk would not spoil... Cool but never cold. I called Sears and they said its Whirlpool warranty to contact them. This I did and about a week later they contacted a local service company they use to maintain their equipment... Long story short this will be the 4th time they were informed the refrigerator still doesnt maintain temperature... Food had to be thrown out because of that.I asked them to refund me my cost or at minimum get a working refrigerator to me because after 4 attempts at trying to fix the problem it still exists... They just want to keep sending a repairman out there who still cant figure out the problem and that has cost me much time away from work not the mention the spoiled food costs... Even when complaining my dilemma to the repairman he said, All they will do is keep calling us and kick the can down the road... They could care less about what it has cost me in time and money... I had to give 1 star to this company but they dont deserve even that one... Dont waste you time thinking a warranty by them is worth a flip and now over 3 months Im without a refrigerator...

I purchased a Whirlpool oven 14 months ago. I just paid it off 2 months ago. The oven stopped heating. I talked to Whirlpool... and basically because I did not purchase the extented warranty I am SOL. I will never buy a product from them again. Complete junk.

We have a new home with a Whirlpool gold refrigerator that has been fixed twice in 3 years for not cooling adequately (over 45 degrees), a dishwasher that the mother board has gone out twice with 3 different service calls (repairman recommended trashing and buying a new one), microwave that is rusted out on inside door below glass, and washer with horrid smell if you dont wash with bleach weekly and dryer whose sensor doesnt sense anymore after 2 service calls!!! I cannot believe the poor customer service and lack of responsibility the company has taken on these not inexpensive products!! Like others on this post they will not acknowledge problems and tell me I should have bought extended warranty. I am so angry - there should be some sort of law that allows recourse for such bad behavior!

I’ve always bought Whirlpool appliances. They last a very long time. My washer is an old Whirlpool Ultimate Care II I’ve had for several years. My dryer is Whirlpool MOD WED4800BQ. Both working great for many years. I just bought a Whirlpool Fridge MOD WRS588FIHB00. All are worth the money for long lasting appliances.

This double door ice in door refrigerator works fine, my dissatisfaction is on the stainless doors. I am VERY particular on any smudges or points and I do not LIKE the stainless steel environment appliances promo!

We built a new house less than 2 years ago that included maple hardwood floors and upgraded Whirlpool appliances. The ice maker jams frequently, fresh vegetables freeze despite raising the temperature to 45 degrees and 2 service calls that didnt fix this. The latest problem is the worst. Ice built up in the bottom of the refrigerator and leaked out destroying our solid maple flooring. They are coming out again to service the problem, but who is going to pay for our swollen cupped floors?

I bought a Whirlpool Gold refrigerator in 2010 from Lowes. Within months it had a Freon leak and Lowes had to replace it. I had bought the extended warranty. In 2011 a part had to be replaced twice due to excessive noise. Then the freezer got frost buildup on a coil in 2012 and again in 2014. I called Whirlpool and asked if they would pay for my next 3 year warranty. They said no, it was my responsibility after the first year. I would never buy a Whirlpool product . Do research, Whirlpool makes several brands.

Plate in front of the door that is at the back of the water dispenser bowed out. Company will not fix even if the refrigerator is not a year old yet. Said it only covers things like this for thirty days. Do not buy a refrigerator that Whirlpool will not stand behind.

Bought brand new stove, had issues from day 1, called them after TWO different repair companies came looked at it and said it was a melon, Whirlpool wanted to send a third repair company. Started dealing with this in September, its now end of December and Im still waiting for replacement stove.

A few weeks after we bought it, the washer was already having issues spinning out, and the clothes would have to go through another rinse and spin cycle. A bout a year and a half in and I had to replace the pump because it stopped draining. Even carefully loading the machine, and at least two or three times a week it would not spin out. Two weeks ago it stopped agitating actually performing washing action and spinning out all together. Last night I replaced the actuator which controls the speed or lack thereof in the spin. Still nothing. Ive reset it multiple times, still nothing. At least the clothes are getting wet. At tax return time I am replacing this piece if garbage and I will never get another whirlpool, or Maytag washer again because from what I have been told by dealers and repair men; they are all garbage.

Offers a long-lasting, high-quality finish that resists scratches and rust. Provides smooth, efficient operation and reliable combustion efficiency. The ECM motor provides computer-programmed airflow for greater efficiency, humidity control, reduced noise levels and increased comfort. 2-Stage Gas Valve System Allows the furnace to operate at a lower output setting to more efficiently control your home’s comfort in relation to the temperature outside. Reduces gas usage by 30% on most days. Durable, Baked Polyester Pre-Painted Steel Cabinet Offers a long-lasting, high-quality finish that resists scratches and rust. Aluminized Steel In-Shot Burners Provides smooth, efficient operation and reliable combustion efficiency.

We purchased a Whirlpool refrigerator on October 18, ‘11 in Viveks at Tambaram. Next day itself, 19th of October, 11, the door lock of the fridge is not working and the defrost light is also not working. Immediately we logged a complaint in Whirlpool customer care, which is in Chennai (mothers care). The engineer came and he removed the lock and he said, “Its a new model lock, we dont have any spare. We will raise an incident to Whirlpool and will replace with a week.” But almost one month over, today is the 21st of November, ‘11. We called the customer care office more than 10 times in this period, but we are not getting any response from them. Today, I spoke to one of the executive in the customer care Mr. R. and asked about the status. But he said we dont have that lock and he asked me the copy of the purchased bill of the refrigerator for replacing the unit. Really, its very poor customer service and I’m very much disappointed with Whirlpools product. We used Kelvinator for more than 11 years and we never had any problem. But with this Whirlpool product, within 2 days we faced these problems. Cooling coming out through the lock hole in the door of the refrigerator. Electricity consumption is more. No defrost happens automatically so far. Almost, it seems that the refrigerator may go down to critical condition. Request your intervention to resolve the issue as soon as possible.

I bought a brand new Whirlpool fridge 3 years ago and it went out completely while on vacation. I lost 5 black bags of food. The compressor went bad due to it leaking Freon or whatever it is called. This is a recall on most models but they say not on my model so nothing is being done. So I will never buy another thing made by Whirlpool again.

I couldnt wait to get a front loader and hated it. As soon as I saved up enough money, I bought the water saver Whirlpool top loader. I love it! The clothes get cleaner and dont smell musty. Im very happy with whirlpool.

Immediately after purchasing an entire kitchen of Gold Series kitchen appliances including the refrigerator with bottom freezer in 2/2013 from Lowes we began having issues with the refrigerator. I am not an engineer and dont profess to be, but even I can figure out that the whole thing is a problem based on a design issue. The top drips water consistently and has from the first, which has been addressed numerous times. Ice maker replaced trying to fix the situation two times. The freezer guides were messed up and off from the beginning, and had to be ordered-waited for, then installed. In total a repair person has been here, an inconvenience on our part - 7 or 8 times and we still dont have a refrigerator that works properly!The last time we had someone look at it, there was a part that had to be ordered from, yes, Mexico and we had to wait a week or so and they told us they could rent us a loaner!!! Are you kidding me?? I should have kept the old 26 yr old fridge in my garage that is still working that was built in America! After buying $8000 in appliances and supposedly a top of the line brand name that in the past has shown integrity to their products... I pay my bill each month, because if I didnt someone would put it on my credit. But who puts it on Whirlpools credit? Who is going to hold them accountable and how many complaints must there be in order for someone in the government to step up and do something to a company that is taking tax dollars from our US and sending it to other countries but selling less quality products to those who do pay the taxes? I am ready to sign a petition! I should have gone with the other brand! Any other brand would have given me a better shot than this of having less of an issue! Terrible experience and certainly NOT GOLD! Shame on YOU Whirlpool!

Purchased a Whirlpool Electric Range August 2015. Purchased it because it looked pretty and the Aqua Lift Cleaning feature sounded too good to be true. As it turned out it WAS too good to be true! I have just read a # of reviews about this range and I agree with all complaints. Does anyone like this range? The AquaLift cleaning technology is a joke! The baking temperature fluctuates & I could not figure out how to improve on that (for the longest time I thought it was just me not being able to figure out my new oven). The most serious concern however, happened a couple of weeks ago when I turned on the oven & immediately the oven started to smoke and an electrical smell permeated throughout the house. Had I started the oven and immediately left the house our house would no doubt have been destroyed by an explosion/fire.Phoned Whirlpool & because the problem was so serious they had a serviceman at our door within 2 days (yes I am being sarcastic, it did take 2 days). At no time did the call centre express any concern nor did they advise me to unplug the range and to make sure I did not use it. Obviously, I would not use it but shouldnt that be something they advise as part of the checklist talking points.Serviceman arrives 2 days later & advises us that the parts alone would cost $650.00 & oh yes the labour costs to install the parts would be charged by the minute. I didnt even ask him how much per minute because only an idiot would repair this piece of junk!! The power cord to the range had basically melted right through; you could scrape the char right off the cord. The computer part of the range was shot and had a strong electrical smell to it. The serviceman basically said that I shouldnt shoot the messenger and charged us 93.45 to tell us that it was going to be a very costly repair.I disliked this range almost immediately and was looking forward to the day when I would have an excuse to purchase another electrical range. I did not think I would be shopping for another range within 1 1/2 years from the time I purchased this piece of crap!!! Nor did I think that there would be a possibility that this appliance could potentially be hazardous to my family and home. How long is Whirlpool going to ignore all these customer complaints? This range should be recalled! It not only is selling features such as the Aqua Lift technology that do not work properly, it is selling a potential fire hazard.I will never again purchase any appliance that is made by Whirlpool. Whirlpool makes a lot of appliances and uses names such as Maytag, Amana. KitchenAid, etc. I have purchased another range and this one is made by Frigidaire (no connection whatsoever to Whirlpool). I dont know what my experience will be with my new Frigidaire Range but so far I am loving it! Hopefully, my new appliance will not nearly burn my house down. Whirlpool: Step up to the plate & take responsibility for the defective electrical range you are selling before there is serious harm to persons or property! THIS ELECTRIC RANGE NEEDS TO BE RECALLED - MODEL # YWFE715HDEHD.

Purchased washer and dryer in 2013. After several months I noticed small holes in my clothing. I called for service since my machines were still under warranty. There was nothing the repair service could do except make suggestions on water amount and settings. Which I tried with no improvement. I also contacted Whirlpool and was told I could call for service for several weeks since it was still under warranty. I asked why call for service when I was told it could not be fixed. I did have it serviced again and told it was a problem with the design. Numerous items of clothing were ruined which I showed the technician. He gave me a phone number to contact Whirlpool. They in turn said there was nothing they could do for me. I usually place items in laundry bags for delicate fabrics but for obvious reasons not all items fit in a bag. I have never had such terrible service nor experienced an appliance that operates so poorly. I am surprised there are not more complaints with this problem. Purchased from ABT because of their reputation for customer service.

I bought 2 Cabrio washing machines for my two homes along with the matching dryers. They worked for about 3 months, then the washers displayed OL Error during any wash cycle. I tried to contact manufacturer and have not been able to get service without charge. After reading the many posts I am not sure if I should dump both or start investing $$$ in service calls.

This stove is a joke. The range gets too hot even when you have the setting on low. The oven now has started becoming hot when its not turned on. Goes up to 245 and its scary. I have to turn off the breaker to ensure it gets cold again, but Ive had to do that every day for a week now. I will be calling Whirlpool to file a complaint. I have small children and Im scared my house will catch fire or have a unnecessary increase in my electric bill.

I bought a Whirlpool larder fridge 18 months ago. It suddenly stopped working so we got a service engineer up who said there was no gas. He said it would cost 50.00, but with no guarantee it would work afterwards.

I have had my Whirlpool Cabrio washing machine for 14 years. I feel this is very dependable and cleans my clothes efficiently. I love the large stainless steel tub without the agitator. I can fit a king size comforter in the machine. The only problem I had with it was to clean the lint out which I would assume would have to be done to any machine that is used every other day for 14 years. Love it!

Ive had my Whirlpool water heater for almost 4 years now and for the last year and a half, I had to have the pilot light lit at least 5 times. I finally got so frustrated around the 3 times and called the company. They gave me instructions on how to light it and to ensure no draft was around the tank. A couple of weeks ago, it went out again and I called. This time I was told to replace the thermocouple. I did that and guess what? Still no hot water. Im a single parent with 2 kids and weve been boiling water just to bath.A service tech came out and told me I need to replace the tank altogether. I called Whirlpool service and they told me it was nothing they can do. Like many of you, I got this tank from Lowes and they will not do anything about it either. Its hurtful and stressful that doing a holiday season, I have to decide to either buy a hot water tank or give my kids a good Christmas. I know several friends and family who has had their tanks a lot longer with no problem. My problem is its a crappy Whirlpool brand with poor customer service.

The Whirlpool range #GY398LXPQ00 is four years old. This is the fourth major problem. Oven overheats and will not function. I set it at 350 and the bottom coil and broiler both came on and overheat quickly. This is the third time with same problem. I am going to have enough invested in repairs to buy another range. I shall never purchase another item made by Whirlpool or any of its affiliates. That leaves me with Samsung or Bosch, I think. The people are very curt and offered no help at all so calling them is extremely useless. This range is definitely a lemon. Too bad, there arent avenues to make them replace it. I am angry, disappointed, and disgusted. Are you listening, Whirlpool? Never again. May your company go down the drain.

I stumbled across this page on another mission and had to stop to add my exp. Perhaps I got lucky and got a good set but Im on my 3rd year and my washer and dryer are my friends. I dont have hot water connected to my washer and my husband is a shingle roofer so I often have to wash his clothes twice but my dogs beds come out beautiful and the sanitizer on the dryer removes odors very well. My water bill went down, I can wash my rugs and large comforters at home now. Plus they are so pretty. Im sorry you are all having so much trouble but I love mine sooo much I just had to stop a moment to throw in a little positive.

Paid between $800.00 and $1,000 (cant recall exactly) three years ago and the oven locked recently while cooking a pizza. Couldnt get the lock to disengage and the oven turned on self-clean mode without me doing anything. The pizza burned crispy before I finally got the door open. The failure code for the control panel showed up. I didnt buy the extended warranty because we only needed it to last 5 - 6 years until we do a full kitchen remodel and the really inexpensive (~ $250) oven that was installed by the previous owners to sell the house lasted six years with no trouble. Now we have to pay $391.00 to repair what I consider a brand new oven. In doing some research it looks like the control panel fail is common and is associated with using the self clean mode which we only used once. Great oven if you only need one for a few years and are willing to pay the price.

I purchased this range/electric (ygfe461lvq0) two years ago. It worked fine, but once about a year ago, the oven overheated and the breaker had to be turned off to stop it. No error codes were displayed. Year two, the oven broiler element stays on regardless if using bake or broil. Oven will go into runaway mode and breaker or cancel button has to be pushed to stop it from over heating. This range is a fire hazard and should be recalled regardless of what age it is. I called Whirlpool at Sears which recommended a tech who arrived to tell me that the control board is shot and for a price of around $400.00, it could be replaced. What is up with that? I had to pay for the expensive tech, also for 15 minutes of work. Sears says that I should have taken the extended warranty plan for around $160. Do I have to pay for an extended plan to have my house burned down due to a defect in manufacturing from Whirlpool? This is disgusting that a company can get away with crap like this. How do you people sleep at night?

We purchased a 4.8 Cu FT High Efficiency Front Load Washer in February of 2016. What a nightmare. Just a few months after having it, we kept getting an E3 error message that would not go away. After 2 weeks of waiting before a tech could come out there replaced a door mechanism said it would be fine. After the next wash same thing, same problem. Could not even open the door to get my laundry out. Again they could not get a tech out for at least 2 weeks so Im stuck with the cost of getting my laundry done elsewhere. This time it was the motherboard. Had to wait a week for that to be shipped out. This was all completed in June 2016. We are now the beginning of September and same problem. Again we are told at least 1-2 weeks to get a tech out. Seriously Whirlpool, we are your customer. I have a family and we need to wash our clothes. We spent $1200 on this machine only to have to take our laundry to a public laundry mat because your machine keeps breaking down. They will not replace the machine even though this is the 3rd time with the same problem. The customer service is horrible. They are not willing to help in any way to get this fixed much sooner for her or give us a new machine. This one is obviously a lemon! I will never purchase any Whirlpool appliance again and I suggest based on some of the reviews on here no one does. Next appliance I buy I will do more research for sure.

We bought a 20.5 cubic ft Whirlpool refrigerator. 2 months later it started cutting off, and on in a constant repeated cycle then run normal for a while. We had 2 Whirlpool repair appointments. The first guy said he couldnt come fix it unless it was acting up while he was here which was a intermittent issue. Refrigerators dont perform on cue. The 2nd guy came out after the first guy messed around long enough for the warranty to expire. We went ahead, and replaced the startup relay (most common problem). He replaced the control board, and wire harness. He said if that didnt fix it he didnt know what else to do. 2 hours after he left the fridge was right back to doing the same thing. He failed to report back to Whirlpool that the fridge couldnt be repaired. We contacted customer service, and their resolution was to get another repairman to come out, and replace the control board which had already been replaced. In the end they bailed on us, and left us stuck with a broke refrigerator, and we had to buy a new one ourselves. I might add it was not a Whirlpool. They spent $471 trying to fix a broken fridge, and wanted to send another repairman (another $100) to fix a $629 refrigerator how does that make any sense. It was a very disappointing experience, and Whirlpool should be ashamed.

Our Whirlpool refrigerator was delivered July 27th, 2013 after waiting 6 weeks for it. I was getting something off the top shelf (side by side refrigerator) when a 2-liter plastic bottle fell and put a hole in the bottom shelf where it sticks out under the vegetable tray. I have had grandkids sometimes stand on that shelf of our other refrigerators without ever doing any damage to it. It makes me nervous of dropping something else. I would like to send a complaint directly to Whirlpool but dont know how to reach them.

I bought Whirlpool dishwasher (silver, Golden Series), after one year it just stopped for nothing and the circuit controller failed with error code E2/F2. So it was expensive but turned out to be totally unreliable. I had to pay $200 to get extended warranty and still waiting for the parts!!! Worst experience ever (uh Golden Series, for me it is Plastic Series). Will never buy any product from this company again.

My new Whirlpool Stove, has two grill like tops, heavy duty and awesome looking. It has a special burner to keep food warm, a stainless steel front and bottom drawer for broiler storage. Broiler is also on top in oven, broiler flame.

We moved into our new condo a few months ago and my wife noticed that the knobs and front of our new Whirlpool Stove were getting too hot to touch so we called Whirlpool and since then never used stove. Was over one year old, we had to call their factor service representative. The charge was $98 plus labor $90 to tell us that even though the surfaces were way too hot to touch and dangerous to touch they were still within the factory specs of 167 degrees for the knobs, 152 degrees for the drawer, and 172 degrees for the front glass. He found the front of the unit reached 152 degrees which was hot enough to cause a serious burn when the stove was only set to 400 degrees. Why would a company set specs that will cause serious injuries? If my wife or grandchildren get burned by this crappy stove Whirlpool will be hearing from my lawyer. Stay away from any Aquaclean Whirlpool stove.

I have a home that was new 5 years ago. My microwave/oven Whirlpool Gold was built in March 2005. The light bulb went out in the microwave 3 days ago. The users guide that comes with the unit says for this call assistance. I called the local appliance co. Cost to replace the bulb is $10 parts, $65 service call $25 labor thats $100 plus tax for a $.10 bulb! I called Whirlpool. What a joke, the biggest bunch of puppets paid by a Michigan based company who never heard of what happened in Detroit! They were no help and understood my frustration but flat did not give a **! For a $.10 part Whirlpool is willing to get bad press worth whatever I can amass!

We have a Whirlpool Refrigerator, Model # ED5HHEXTQ00. And every shelf has cracked, the water and ice dispensing levers have broken off. Now our produce trays are broken as well. I do not recommend Whirlpool products to anyone. They will not stand behind their product! There is obviously a problem with the plastic used on the shelves and trays. I have read of others complaining of the same issues!Whirlpool! You need to step up to the plate and recall these shelves, and replace them for your customers!

I liked Whirlpool brand. I was excited about the convection option and the warming burner. Plus it was on sale. I really like the AquaLift self-cleaning option but guess what? It does not work well. It is very frustrating!!! I would not recommend buying a Whirlpool oven/range. Low quality construction, features that work poorly, and poor online reviews. Another deal breaker would be poor customer service and repair service. Over, the Whirlpool oven/range is fair. The electric glass top does a good job cooking but keeping the glass top clean is nearly impossible. The oven does a good job baking BUT, the AquaLift self-cleaning does not work. I would recommend that consumers pass on the Whirlpool.

Its awful! We paid over $600 for our Whirlpool Gold Series convection/microwave clean release oven (model GMH 6185XVQ1). It worked fine for 12.5 months at which time it started clicking and, after a final zapping sound, would not heat anything at all. I called Customer Service, Oh, so sorry, its past its one year warranty. I was finally transferred to Escalations then to the supervisor of the Escalation specialist. Finally, we negotiated that I would pay for the service call ($129) and they would pay for parts (which were around $300 for a fried magnetron, diode, and something else). That repair was 6 months ago. Today while heating a glass of water in our microwave, I heard the familiar zap and no matter what, the microwave will not heat anything. I called Customer Service again, figuring the newer parts were still under warranty. Wrong. The newer parts were only covered for 90 days. This time, they tried to sell me a service plus package. For only $289, they will re-warranty my microwave for 1 year after they come out and fix it again (cost on me). My other option is to pay $129 again for another service call plus any parts (which Im sure will be about the same as last time. I will never buy Whirlpool again! Buyer beware!

If I could give half a star, I would. I purchased a Whirlpool dishwasher. Once installed, it leaked immediately. Thinking it is best to call Whirlpool for repairs under warranty, they decided to send out a technician from A&E Factory Repair. This is where the service sucks.A&E needed me to wait about 2 weeks for the first available appointment for service. When the technician arrived and pulled out the dishwasher, he told me that he would not repair it because he didnt like where the hose was installed through the cabinet. He insisted that only after the hose was moved, they would return to fix the leak if it was still an issue.Of course, the hose was then moved and the machine still leaks. So, I called A&E back to schedule another service call. I was again told that the next available service call was 2 weeks out.Now, the day before the service call, I receive a phone call from A&E, telling me that they have to reschedule the service call that is supposed to be for tomorrow. Once again, the earliest next available appointment is another week out.If it was now not past the original 30 days to be able to return the item to Lowes, I would have already done that. By the time the first A&E service call happened, it was already past the 30 days in which I could have returned it to Lowes.I will never purchase Whirlpool again simply because they use A&E service center.

Whirlpool WRT351SFYW 21.1 Cu. Ft. White Top Freezer Refrigerator - Energy... puts out a very irritating high pitch noise, unlike my previous Whirlpool fridge. The old one was perfectly quiet. I believe Whirlpool is going downhill in every way. WP is buying refrigerators from 3rd world countries and slapping the name on them. The delivery people were very rude with me when I was unable to give them a tip, even though I had to supply my truck to shuttle the fridge up to my house and help them unload it. I also had to go and find them when they would not follow my directions to my house. So, they kept the wrench I loaned them; they did not have their own tools for the installation. And they refused to return it when I asked them to do so. Denvers Customer Service refused to respond in any way to my requests for information or complaints about the noise and delivery. Finally, their head office contacted me a month or two later, and the customer service person had initiated the discussion in argumentative attitude despite my saying I did not care anymore, I gave up on them and dont expect anything from Whirlpool anymore. While she told me that there are standard levels of acceptable noise that come from their refrigerator, while, she refused to acknowledge that they are not my standards, and I am the customer, besides, I had an older Whirlpool fridge that did not make any noise. I am sorry trusted WP, when I tried to upgrade the old fridge - it was an expensive downgrade! Buy LG or Amana - wished I did!

Whirlpool Duet Washer - The washer after 14 months started to rumble like a freight train under spinning condition. I call Whirlpool and the answer was to purchase an extended warranty or buy the parts for over $700.00 and pay the tech to fix it for another $250.00. A washer should last more than 14 months. I think the parts and the repair cost more that the price of the washer. This is a rip-off.

We bought an oven built in from IKEA - Whirlpool. It didnt work from the beginning. We called for a technician, who comes in the next day, took the defective part and ordered a new one. Took two weeks to arrive. Now I just found out that I will have to wait another week for somebody to come and install the replaced part. I am very disappointed with their way to serve me as a client. I explained to them that itd be nice if the technician it will come at the first hour in the morning ex. 9 am so I can go back to work after that. Which is not possible. The tech is more important than you as a customer. The technician will give you a 2 hours windows to arrive and after that who knows how long it will take the repair. So far I have this build-in-oven in the kitchen just for design, is not useful I doubt that it will be working soon. The lady who called me from Whirlpool Canada was giving me theyre the option in the manner or take or leave it.To be honest, I regret buying this oven, so far I havent used. Wasted my time trying to get them to be more efficient, but got the message from them that I dont matter. Never been treated so wrong by somebody who is working in customer service. The first call it was coming from a company which is located in Maple Ridge, BC phone number 604-466-5597 and when I insisted on having the repair being done asap they hung up on me. I asked for supervisor or a manager, and they told me they are not allowed to give any of those on the phone... Buying this oven was a mistake, trying to deal with them another mistake. I dont recommend to anybody this oven or dealing with Whirlpool Canada.

Cabrio Washer mod# wtw6700yw1 - Washer and Dryer purchased 2011. Now washer will not complete entire wash cycle. Shut off after 3 mins lets all the water out. Now affects all levels of wash. Contact Whirlpool customer service. Sent repairman. Claims sensor board needs to be replaced. Costs $285.00 + $55.00 for labor + $79.00 service call total cost $419.00. Needless to say I declined the repair and now after reading all other complaints glad I did. This sounds like a money pit, just keep repairing and never being fix. Repairman suggested Speed Queen washer so now shopping around for new unit. Dryer so far still working.

I bought a Whirlpool refrigerator side by-side model #ED2PHEXMQ00, made in 01/04. As I was letting my dog out at 4 am, I heard a sizzling noise and I immediately smelled an electrical burning odor. I lost all of my food, but thankfully I caught it before it caused a fire. Had this happened during the day, I would have lost my 3 dogs and my home. I had to borrow a mini fridge for the time being because I dont have the money for the repairs or replacement. Since this is an ongoing problem, Im not sure replacing the part will make me feel confident in trusting that it wont happen again. I may not be as lucky to be standing next to it if it does happen again. Whether its under warranty or not, Whirlpool should take responsibility and issue a recall and replace the parts. I would never suggest buying a Whirlpool product in the future.

Don’t ever buy Whirlpool smaller (apartment) size front loader washer and dryer - from Home Depot or anywhere else. Beware of rules in warranty plans. I am very dissatisfied with them. I have had several service calls.

I purchase Whirlpool refrigerator. After a year it has done nothing but give me problems. Thank God I purchase insurance for repairs. I had the refrigerator fix over 3 times. First the water and ice wasnt working so the filter had to be change. Then the ice was made and my refrigerator start leaking. The repair guy stated the fan and something else is not working. I am a single mother struggling and to spend over a 1000 dollars for a refrigerator that does nothing but give me trouble. I am totally unhappy with this product.

I purchased a Duet Dryer less than a year ago and it stopped working. Got the warranty people to send someone to diagnose it. The repair person ordered two parts to fix it (they took the control panel off the order for some reason). They sent a second inept person to try and install the part they did send and it did not work (He was the most condescending person I have ever met but that is another story.). Of course it did not work and they actually have to replace the control panel AND the electrical panel (which as you know was ordered by the original tech, but taken off the order by who knows?). Now they are telling me that the part that they should have ordered 2 weeks ago is on back order until sometime in May. All I am getting from Whirlpool is lip service and they honestly do not care one tiny little bit that I have a dryer under warranty that will not have been working now for close to six weeks. This is unacceptable business practices.For the record I bought the unit at LOWES and they too refuse to stand behind the product. Basically told me tough they have nothing to do with it. I also purchased an $8000 Kitchenaid (Whirlpool) Refrigerator 5 years ago and the control panel went out about 4 years later. They stopped making the part and I have to THROW away an $8000 refrigerator because they dont make the part for it. As evidenced above, Whirlpool products do not stand the test of time and when they do break (even under warranty), they cannot fix them in a timely manner or at all in the case of the refrig (not under warranty). I caution every reader of this diatribe to choose wisely WHERE you purchase your appliances and carefully select a brand other than Whirlpool (and its brand affiliates of Kitchenaid, Jenn-air, Amana and certain Kenmore products).

I purchased the refrigerator in Nov. 2013 and it stopped working completely on 3/22/14. I called Customer Service and they told me someone from Apple Appliance would be here on the 24th, it is now the 27th and still no repairman. I have contacted both Apple and Whirlpool everyday and have gotten no satisfaction at all. I just found out that I will have to wait until March 31st to have someone here. I have lost everything in the freezer and refrigerator and have no way to cool anything. I find this unacceptable but have no alternative but to wait until Whirlpool does something about it. I will never purchase any other appliance from them.

They will not honor the extended warranty on their fridge which Ive had for less than three years which will not defrost making me lose thousands in spoiled food. Extended warranties are contracts and this company should be penalized and shut down for fraud.

I bought my washer duet (model WFW94HEXL2) in Sept. 2011. Today is Jan. 2013 and it has been a year and four months since I got the washer. I decided not to buy an extended warranty. Its only my husband and I at the house so we take really good care of our appliances. The washer stopped working and is giving me a code F-6/E3/E1. Basically, I need to change the central control unit ($350), door latch ($120) and labor ($180), for a total of $656.13. Really? I paid $1,105.00 for the washer. Im really upset. I called Whirlpool and they said the item is out the warranty and there is nothing they can do. I am really upset.

I brought a water heater from Lowes in 2011 and I had a 6 year warranty on it which will end November 2017. Well now the water heater is leaking and they wont replace it because of the location of the water heater and they saying I need to get a direct water heater. Well what is the use of having a warranty if I cant get another water heater. I will never buy another water heater from Whirlpool! I cannot afford to get a direct water heater.

We purchased our Consumer Reports rated #1 best washer, seven yrs. ago with a five-yr warranty. We have had nothing but repair after repair starting in the first year. The mother board replaced twice, the entire inside had been replaced within four years. It is only a household of three, the washer looks like new! The machine is now making a noise like a freight train... We had a repairman out $95.00 just to look at it! Cost of repair $1,116.21!!!! More than what the machine is worth. The replacement parts wore out in the last 2.5 yrs, again poor design. I contacted Whirlpool during the last repair issue and demanded a full replacement. The customer service rep, as RUDE as can be, checked with her higher-ups and said they would replace it for $845.00!!! WHAT A JOKE. I could buy a new one for that! The repair person said they are one of the highest repair units and the most costly out of warranty. He had one with the same issue just two days prior. I will never buy another Whirlpool product or purchase from H&H Gregg. They sold our warranty twice losing all of our repair records! It looks like I had an extra load size dumped on me!

Got the dreaded 4 flashes LED status - High Temperature Shutdown. Online and vendor documentation says that this condition requires gas valve unit replacement, a $115 option. If your Pilot remains burning, but main burner does not kick in, then a good guess is the circuit board requires a reset. Prior to any further work, test the Thermopile, that is the round item with two blades located below and to the right of the gas valve unit. Move knob on control panel to OFF1) Pull out plug with red and white wires located on front of gas control. 2) Have someone Hold in the control knob on the unit at Pilot, and make sure Pilot flame is burning. 3) Using a multi-meter, set it to millivolt reading, and test voltage across the two wires. Voltage should be greater than 350mV, preferably >500mV. 4) If you get a reading in that range, your Thermopile is good. Turn knob to off position. Do NOT uncouple gas lines. 5) Piezo Igniter wire comes apart, disconnect it. 6) Remove screw that holds front cover. (screw located bottom left as you look at the unit) 7)Cover simply pulls off directly towards you. 8)Remove the screw holding the circuit board to the cover, and remove circuit board by unclipping it - 3 clips, one either side and one at bottom. 9) Unplug the 3 strand thermostat cable, you should now have the circuit board clear. 10) Take a piece of aluminum foil, fold it twice, then lay circuit board on it facing up, do it on top of tank, want it grounded. 11)Using one of the multimeter probes, wrap a piece of foil around it, keeping point free, and ground it too. Then slowly work around the board, touching all the solder connections you see, as well as the chip legs. Pay particular attention to the round objects on the board (capacitors), make sure to ground out each of the solder points, visible either side. (takes about 5- 8 minutes, take your time) 12) Once done, reconnect thermostat cable to board, then reinstall board into cover (dont forget the screw)13) Place cover back into place, screw in cover screw, reattach Piezo wire and black electrical plug with thermopile wires. 14) set Knob to Pilot, get pilot lit (may take a few hits on the Piezo button) and while still holding the knob in, watch to see what LED flashes you get (there will be a 10 second time lapse before it will start to flash) 15) You should either get 1 flash or 7 flashes, that means the board is reset, now turn knob to warm, and see if main burner kicks in. Good luck, and for a half hours work you have saved yourself $$$. PS: If it occurs again, you have sediment build up, need to drain the tank.

My fridge is over 10 years old and the compressor has not failed. I have replaced some of the bins that have cracked or been broken over the years. It is a side by side in black color and will probably replace it with another type but the same brand as long as it is economically feasible to do so.

My mother-in-law purchased a Whirlpool refrigerator in 7/2010. It broke down the first time in August then consistently after that. We have had repair people out multiple times and the issue continues. I called Whirlpool and they said since it was purchased more than a year ago, it is not their problem. You would think that in all that time they would have found a way to repair or replace it. To make matters worse, we have had to call hospice in to care for my mother-in-law, all she wants is to get ice and water out of the door.

My Whirlpool Gold Star aqualift oven stopped working right at three years, when the warranty ended. I paid the $650 for repairs to the stovetop, hoping this was a one-time situation. Six months later, my oven has quit. This product is not a good investment. Im very disappointed.

I knew I couldnt be the only one with these problems. The reviews confirmed it. I bought my Cabrio washer in 2012. Energy efficient, no agitator to catch on clothes, Great. It took me a while to figure out that the machine was eating my clothes and not cleaning them at all. Oh, they smelled fresh. That HE detergent smells nasty. The machine ate the edges off my good towels, T-shirts, jeans. Brand new underwear (thick elastic) was stretched all the way out and pulled. Normal stains and dirt do not come out even with pretreating. I started running my clothes on the delicate cycle, prewashing stains in a bucket by hand and then putting clothes in mesh bag before running the load. They still came out dirty and ruined. When I run the loads, it still registers as not being that energy efficient on the controls. Id gladly trade it back for my old washer. I feel like I have stepped back in time to a time where you washed everything in a tub or bucket. What a waste of time.

We got a brand new bottom freezer french door Whirlpool refrigerator in our brand new apartment. Since we moved in last week the temperature control in the refrigerator box has failed three times. The freezer stays cold but the coils are frosted solid and no cooling gets up to the refrigerator box. We turned on moisture control but that didnt help. The users manual is completely useless and in fact doesnt even match the control panel. The numbers for temperature settings on the instructions dont match the numbers on the panel.We had to turn off and thaw out the unit completely three times already and this is just the first week! Last night the building maintenance guys came in and sprayed the back panel of the freezer with warm water. He said he talked to the GE tech, who suggested we also increase the freezer temperature settings to 4 and the refrigerator to 44. But this morning the temperature rose again. It sure sounds to me like the daily defrost cycle isnt running at all and nobody wants to consider that possibility. Thaw the unit several times a week is completely ridiculous. Our food has experienced so many temperature excursions who knows whether its any good now. I cant wait to get my first taste of salmonella. This is what you get when you combine junk with poor service.

Whirlpool 29 cu ft French Door Refrigerator WRF989SDAM - We purchased this refrigerator September 2013 for our new home. We moved in November 18, 2013. The refrigerator made a very loud buzzing/humming noise from the beginning and did not make enough ice. The shop we bought it from came on 2 occasions to work on the ice maker and finally totally replaced it. Then the rack on the bottom of the left door fell out and contained glass jars of pickled vegetables. They broke and made a big mess and etched our travertine tile floor. We called the shop and they sent their son out who put the rack in with duct tape which of course did not work so we took it out and put it in the cabinet. We had to pay to have the tile polished to remove the etching. On the weekend of November 15, 2014 the humming noise was so loud that we called the repair person again and they came out on November 17, 2014. At first they thought it was a fan motor but the freezer started making a loud noise and the owner came and said the compressor was going out. Our food was beginning to thaw and we asked if they could at least loan us a refrigerator to use. They brought us an old small fridge which was put in the garage. We took all our food out there. They came November 25 and picked up the fridge to be repaired. We had been told the warranty was out but after calling your company they were told Whirlpool would cover parts and labor. Today is Thanksgiving Day and we can not cook a big meal due to the small fridge and freezer and we are buying bags of ice every day. We have family visiting and must go out for dinner. We have no idea of when our refrigerator will be returned to us. This has been an expensive and disappointing experience. I would never recommend your refrigerator to anyone due to this experience. I really feel we should have been offered a new refrigerator at a discount. We bought all our appliances from Dons Appliances in Okeechobee, FL 34974 and they are all Whirlpool. This refrigerator cost $2299 and our total order was $9,642.84. We would appreciate a response from your company.

The Whirlpool I purchased has been the worst ever! Nothing comes clean even when I hand wash everything first and never has even from the beginning. I will never purchase a Whirlpool again. Now the machine wont drain I have gone through all the recommended steps for cleaning. The Whirlpool stove is almost as bad!

The first thing I noticed after purchasing this stove was that the glass top did not clean properly. I used the product given to me by Sears and tried several others but still could not take marks off of the glass top. I never really used the oven that much until retired and started baking often. The self clean does not work at all unless by self clean they mean that you yourself cleans -- I should say scrub it down. I previously had a regular self clean and it truly self cleaned. All I did was take wet paper towel and wipe out. Yet when I asked the Sears saleswoman about how it cleans I was told that it was terrific -- I would not have any problems! What a laugh!

Just like hundreds (maybe thousands?) of others who have had the same part failure causing the refrigerator to leak, I had it and was told by my very honest, highly reputable repairman (not the one KA recommended!) that it was a DEFECT. I bought a French Door style #4609730. First, I complained on Twitter and the Social Media folks gave me the runaround. I kept it up and then, filed a complain with the Better Biz Bureau. They sent the complaint to Whirlpool, who owns KA. They gave me the runaround too - UNTIL I TOLD THEM HOW MY LOCAL TV NEWS station was interested in my story (true, I went to them too). CORPORATIONS SHOULD NOT GET AWAY WITH DIRTY BIZ TACTICS!

Doesnt wash clothes properly - often some items of clothing just dont get wet. After 3 years the whole main bearing in it failed, causing unbelievable noise and constant overload faults. All Whirlpool top load washers have this critical design fault where water leaks into the main bearing (the bearing is an unsealed type with a cheap grommet seal) and then after a year or 2 the bearing starts to cease and the machine overloads itself trying to operate. Replacing the bearing means pulling the whole machine apart - and with a cheap press-fit bearing like this, special tools are needed and it will never operate smoothly again anyhow. In any case in 2 years, the faulty bearing seal design will let water destroy the bearing again. Effectively it is not repairable. Sounds like class action to me. So, it became an $1000 paperweight and I bought a new Samsung unit. I assume the Koreans know how to design bearings and seals...

We have just built a new home and have spent a ton of money on appliances. I so wish I had looked up the reviews on this Whirlpool Cabrio Washer before we bought it. It makes a very loud annoying sound through at least a third of the cycle (which I was just told by Whirlpool is the normal agitating sound). We have also had to have service out here twice in the first few months because some of the clothes come out dirty in areas that were folded over because of lack of water even on the high water setting. It also, ripped my favorite white blouse right in half. Trust me DONT buy it, you will be sorry.

Bought water heater from Lowes in 2016. 4 days ago I came home to find water all over garage and a burnt smell coming from the water heater. Whirlpools warranty department is absolutely horrible. I spent 3 days sending pictures of the water heater, circuit breakers and water on garage floor with cc sent to my husbands email account and mine. Each day I would telephone the warranty department and told that they never received pictures and they couldnt do anything until they received the pictures. I asked for a supervisor who wouldnt even come to the phone. Both my husband and myself received the pics and email just fine. A representative said they have firewalls and things attached so that they cant receive attachments and downloads. So I sent directly from my phone and they still claimed they never received. They refused to give me contact phone numbers for supervisors. Out of frustration I called the Lowes store where I purchased and a store representative spent 4 hours making phone calls trying to help. She was completely frustrated as well. I was told even though there is a 6 year warranty, I am to pay parts and labor and that the repair company for my area that Whirlpool utilizes doesnt even deal with Whirlpool parts so that whatever is needed would have to be ordered! Im on day 4 of no hot water, this is absolutely ridiculous. I will NEVER buy another Whirlpool product! This product was installed by Lowes and inspected by the state, not a DIY!

This is the worst washer ever. I purchased this washer (Whirlpool Cabrio Washer Top load) brand new in the box thinking it was a great price and a good deal. Worst choice ever. I have been so disappointed in this product. It is very noisy which is something I have learned to live with. It doesnt even get simple stains out. I have tried every load combination and change detergents and stain remover a couple of times. Most time I have to soak stains again and again and then wash several times and most times it simply doesnt clean clothes. It leaves detergent residue on dark clothes so of course I end up washing those again as well. The towels and sheets turn into mushrooms in the bottom of washer.

My $800 Whirlpool Cabrio top loader does not rinse the soap out of the clothes. Nor does it even get the clothes completely wet. After the final cycle I have soap scum in all the wrinkles of the clothes. Most dissatisfied purchase I’ve ever made. The one-star rating comes from the pretty blue digital displays. I’ll be purchasing another; this one goes to the dump where it belongs!

We bought a dishwasher, stove and refrigerator last month. Dishwasher and stove work great, however the refrigerator is junk! The freezer part works great, but the refrigerator doesnt cool at all. The first time he was here the repair man said the seal on the door was bad and he glued it. He told us to not open the door for 48 hours then everything would be fine. IT WASNT. A week and a half later he came back. He looked inside, scratched his head and told us, “This model should have the “deluxe” fan and I dont think it does!” Said he would be back in 6 days with the fan and well “see if that fixes it”.I called Whirlpool service waited on hold for an hour before getting cut off. Called back waited 35 more minutes but actually got to speak to someone. The big solution... They offered me a 6 month extended warranty!!! Ive lost an entire refrigerator full of food. Missed two days of work and am going to miss another when he brings the “deluxe” fan. Also been eating out all month and probably spent $100 buying ice. IE... MOST EXPENSIVE REFRIGERATOR EVER!!!

We bought the Whirlpool Gold Stainless Steel dishwasher around 4 years ago and the pump and motor assembly went out. We spent top dollar on this dishwasher and should of lasted a lot longer. I’m no longer going to buy anything Whirlpool makes.

My new energy-saving Whirlpool washer sucks. Laundry comes out smelling as bad as it went in. Washcloths are as dirty as they were when they went in. I have to take my dogs bed blankets to my sons home to wash them because this new washer will not even clean blankets.UPDATED ON 08/21/2015 - I have had two Whirlpool washers in 38 years. They were great. I buy a new up to date energy-saving Whirlpool washer and it doesnt last a year and a half. Now it is costing me $433 to have it repaired. I am preparing a washer and I am very unhappy with to start with. I will never recommend these washers.

We purchased a Whirlpool dryer about two years ago. Unfortunately I havent had the time to compose a letter stating my dis-satisfaction until now. After much research and haggling we decided on the Whirlpool Cabrio Platinum model, a very efficient (we thought), and even attractive model. It has proven to cost us much more than we bargained for, as EVERY time I do a dark wash, which is usually two to three times a week I must re-wash the items once or twice after! All of the items come out of the wash with white spots all over. Thinking it is soap, I run the wash again on a rinse cycle: nothing changes. Then I redo the wash - this time not using soap. The result is a bit better, but I still have to take a wet washcloth and rub the areas out.I did voice a complaint one time to which I received a letter stating that I should read my manual, specifically the troubleshooting guide. I dont have time for this. Again, we purchased this machine for its cost and efficiency, yet its ending up costing much more than it should as for every load I do (of dark clothes), I have to do one or two additional. (No telling what is on the light or white clothes that I cannot see because of their color!) This machine has been a total waste of time and money; I will never purchase another Whirlpool machine as I am extremely dissatisfied with this product.

My Whirlpool Cabro washer does not get clothes clean. When I contacted the manufacturer, I was told that it is water saving. What kind of water-saving is it if it does not clean my clothes. I would think cleaning clothes require water. If this feature renders the product ineffective, this product should not be in the market.

Absolutely read the reviews on this machine before deciding on a purchase. I have experienced with great frustration every issue addressed in other reviews. Clothes constantly have to be rewashed. The Quick cycle will leave your clothes in a puddle of water. But then there is no spin only cycle to correct that. I have purchased Whirlpool washers before with great satisfaction but this machine is not worth the money I paid for it and does not save me on water or electricity costs because of all the rewashing I have to do. Like others I am stuck with this machine until it dies. You lost me as a customer, Whirlpool.

I bought a 40 gallon Whirlpool water heater product no. 0733336 and it completely broke down after one year and three months. No pilot light even. I called the number on the unit and was informed that only the cost of replacement parts would be covered by warranty. I still have to pay someone 60.00 an hour to come out and fix it. Never again will I buy a Whirlpool product.

I purchased this machine in April and already, the right leg is rusted and the under seam of machine is rusted. I have throw rug under it and where the leg is, there is rust on the rug. I called service from Whirlpool and 2 servicemen came out. The first one told me I was loading it wrong and the water was splashing over the inside tub to rust the leg and I asked, So why is the seam under the machine rusted? No answer. The second one came out and told me he could not find anything wrong with the machine and doesnt know why it is rusting, but he never gave me a paper to sign off on. He also said that maybe it was rusted when it was delivered. Not!!! Then I call P.C. Richard in Watchung, NJ where I bought the machine at and told them about the problem. They sent a serviceman out and he said that the bleach condensation is causing the rust, its known fact that this machine has this problem. He said that the water does not run through the dispenser but there is a model that does. I want a credit on this machine and get the upgraded one. It states on the machine that I can use bleach but it doesnt say it will cause rusting. I want you to tell me how a 9-month-old machine is rusted on one leg and the seam underneath is also rusted!!!! I had a machine for 10 years and it wasnt rusted. I am very unhappy with this product and with the customer service of Whirlpool. This is my first Whirlpool washer and I would not recommend this washer to anyone. I paid $600.00 for this washer and it should not be rusting.

I purchased this refrigerator and have had problems with it from almost the beginning. First, the doors wholl not stay open long enough to remove items. The technician Whirlpool sent out said the cause was an uneven floor. I checked with a level and the floor is almost completely even. So, then it said thats the way it was intended to work. Isnt that what the adjustment wheels on the bottom are supposed to correct? They dont. One individual in Whirlpools customer service department told me that the doors were not a functional part of the fridge and, therefore were not covered by the warranty. What?Next the refrigerator leaked and ruined the ceiling in the floor below. A few weeks after that was fixed (the fridge, not the ceiling), the unit completely shut down and I lost a tremendous amount of food. Bad enough to have to go through this but then to have Whirlpool treat me so the horribly was absurd. Fridge broke on Friday and a service person came out on Wednesday. Tech tells me he has to order the part (control box) and I find out the next day that the part was on back order. I had already been without a fridge for a week when Whirlpool tells me the part was not available until 9/19 (this was on 8/6)! That was not an acceptable solution so I requested a refund or a new fridge. Nope, their job is to repair, not replace. They said they needed 7-10 days to see if they could get the part earlier. What? Then if it couldnt be repaired in a reasonable amount of time they would consider replacing the appliance. They would not define reasonable amount of time.I believe I spoke to about 10 or 12 different whirlpool reps, and was told 4 times that a supervisor would return my call. One person did call back when I was unable to answer the phone and I called her back within 20 minutes. Guess what, she wasnt available and she never responded to my 3 return calls. When I complained that I had spoken to so many different people and was tired of telling the fridge saga to yet another person who would not help me, she volunteered to be my point person. She gave me her direct extension and said she would handle my case. I left 3 or 4 messages for her and she never returned my call. In other words, I was constantly told that I would receive return calls but never did. In summary, no one cared that I had an almost brand new Whirlpool refrigerator that was not working and that the date I could expect a repair was indefinite. In addition to all of that, every time I called they were experiencing a high call volume. Maybe they could hire more staff? When this all started, Home Depot told me I had to go through Whirlpool because it was under their warranty for the first year. Finally I decided to go to the store (after all, I did pay them for the fridge). After 3.5 hours in Home Depot, they agreed to replace the refrigerator. I havent gotten it yet (they did send over a small loaner), I am really hoping this is the end of this fiasco. I want my life back!! !

I purchased a new Whirlpool stainless steel French door refrigerator MSRP for $2,500 in good faith. If something were to go wrong with the appliance, Whirlpool would fix the unit as applicable under their accompanying written Whirlpool Corporation Major Appliance Warranty for the duration of one (1) year from date of purchase. However, this has not turned out to be the case at all. As per their written Whirlpool Corporation Major Appliance Warranty for one (1) year from the date of purchase, when this major appliance is operated and maintained according to instructions attached to or furnished with the product, Whirlpool Corporation will pay for factory specified parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased. Service must be provided by a Whirlpool designated service company.My refrigerator was purchased on 10/27 and delivered on 10/28. Service repair performed by a Whirlpool designated service company was on 11/30, 12/30, 1/9, 1/18, 2/9, and 2/23. A future appointment was scheduled for 3/22. Whirlpool’s designated service company notes from 2/9 specifically state that the refrigerator will not run and parts were ordered. Whirlpool’s designated service company returned on 2/23 for parts installation and noticed that other components of the appliance were not functioning properly and proceeded to call the tech line for support. After hours of troubleshooting and multiple failures to function properly, the service company deemed the refrigerator as un-repairable and clearly stated in their notes that the unit was not cooling, there is a manufacturing defect, restriction in the units seal system, and the unit needs to be replaced. I was instructed that the tech line would complete the ticket, send the information over to Whirlpool Corporation, and I would need to follow up with Whirlpool’s customer service to set up the delivery of a replacement and haul away of the non-working defective refrigerator.Furthermore, the company (manager Wanda at the TN office), had already promised to replace this unit if the service repair performed on 12/30 did not fix the unit, which the company has never honored and has since decided to recuse themselves of this promise made on behalf of their employee. In addition, this Whirlpool manger (Wanda at the TN office) even gave me her direct phone number and extension to follow up with her. She has never answered any of my 10 phone calls over a period of 3 weeks and never attempted to return a single voicemail that I left for her. Since the promise of a replacement refrigerator, I contacted Whirlpool by phone on the following dates: 12/30, 1/3 and 1/16; 1/17, 1/19, and 1/30; 2/20, 2/24, and 2/28; 3/2, 3/9, and 3/13; and 3/15, 3/16, and 3/19. I as well have emailed them information they have requested on 2/20, 2/24, and 2/28.Below is verbatim of the last few Whirlpool customer service representatives that I have had correspondences with.2/28 (Tabitha): I have sent in your information for the PEX (replacement unit) since I see here that your unit is un-repairable. Someone will continue to contact you within 24 to 48 hours to go over the PEX process with you.3/2 (Brittany): I see we received your file on March 1st; however, it was denied because the request was blank. Can I place you on hold on a moment? (After a long pause) I apologize for leaving you on hold so long. Your records were listed under two different accounts on our end with one being linked by your phone number and another being linked by your address; therefore, all of your records have probably not been viewable. Upon further review of your information, our Whirlpool designated service company that performed service on 2/23 will have to call into the tech line to complete their notes before we can proceed. No, you cannot speak to a manager. If you wish to have a manager contact you, one will do so within 24-48 hours. You cannot speak to a manager because at this time there is nothing they can do to assist you; unfortunately, this process is moving along at its fastest place and there is nothing more we can do for you at the moment. There is nothing that we can accept from you to speed this process along, even though your copy of the service company’s receipts include the statements of work from our designated service company. If you wish to escalate this matter, you can write to Whirlpool Customer Relations Department at 553 Denson Road.3/9 (Kia, supervisor): Although our designated service company may deem your unit un-repairable, Whirlpool has to deem your unit un-repairable for a replacement to be issued. At this time, Whirlpool does not deem your unit un-repairable. You will need to contact our designated service company and have them forward over your information. I am the highest level of supervision for the company and if you wish to escalate this, you can write to Whirlpool Customer Relations Department. Their mailing address was already provided to you previously. At this point, our conversation is over. We will not be replacing the product as we do not determine it to be un-repairable. Thank you for calling Whirlpool. The information we have discussed will be documented. I am the highest level of management for the company, so your request to be transferred to management is denied. I am aware of everything you have said and I have documented this information. At this time, I am done discussing this with you and will now hang up the line.This kind of customer service is not only discourteous, but it is despicable in the upmost matter. This displays complete corruption in regards to the written warranties provided by Whirlpool Corporation that come with your Whirlpool product at the time of purchase. Currently as it stands on 3/20, my $2,500 valued Whirlpool refrigerator is just under (5) months of the purchase date and has been deemed as having a significant manufacturing defect, as well as needing replacement by Whirlpool’s designated service company that they hold a contract with. Yet, Whirlpool refuses to replace the unit and refuses to speak with me based on the ground that only their contractactually designated service company deems the refrigerator as un-repairable, but they do not. My refrigerator has not worked in weeks!From reading the Whirlpool appliance product reviews online, I discovered that I am by far not the only consumer that has suffered from victimization on behalf of Whirlpool Corporation. I saw numerous consumers who had purchased the exact same product (matching model number) as me, had issues, and Whirlpool refused to assist them. Therefore, I think that we as consumers need to take a stance to stop these unethical practices of Whirlpool Corporation and demand that they honor their written warranty for their products. This company’s abuse and neglect of their consumers is absurd.

I am so frustrated with my Whirlpool Gold Wall oven with Accubake system. It has been on for 12 hours in clean mode. The door is locked. My home is full of smoke and even though I turned off the breaker so no power would go to it, it is still locked and hot two hours later. This is the second time this has happened. Not only is it a fire hazard, my walls are hot to the touch. It is frustrating. There is no override of the clean mode. BTW, I was baking when the inside light switched on and off and the door locked down. I was nowhere near it and it was the second batch I was baking so I did not touch the clean button. It did it itself.

I purchased for over a thousand dollars a whirlpool propane hot water tank. Three months later the safety heat thing that turns it off is defective yet I have to pay for shipping on this. Then again every three months. Its been a year and a half and the damn thing just blew up and almost took my house with it. I paid for a product that works not one that needs replaced yearly. But do they care? Nope. 2 weeks before someone can even look at it. I plan on reviewing until whirlpool isnt purchased by anyone again. This is a brand that was supposed to be quality, instead its just a scam!

I’ve had my Whirlpool Duet for 12 years and it has been a great one. I’m a mom of three sons, all of them wash their own laundry!! Lots of loads are done weekly and it cleans well! We leave the door opened after it’s unloaded so the tub will dry. Every few months, I put a tab in it so it will clean out all of the buildup. I don’t get the “front loader smell” that way.

I purchased a Whirlpool duet set on sale at Lowes about two years ago. The front loading washer has been leaking when I put in a full load of clothes. It usually floods the floor when it leaks. I am upset and very angry because this leak has ruined the doors to my washer doors. Apparently, the defects with this machine was known by Lowes and the Whirlpool company at the time that I purchased it (thus the sale price). This was not forementioned at the time of purchase. What a lousy way to do business. Whirlpool screwed me. Shame on me. Never again.

Amongst all other items listed in these reviews (especially the tangling and twisting of clothes literally into knots), my guess is that is one way to ensure they are drier when they come out, wring them into knots... So now the pizza is slinging grease/oil all over the floor and water is leaking out from the bottom as well to make a perfect conglomeration of ** all over my tile. There is always more than one way to take care of the employees, hire sales people full of **, and technicians who know what the hell to do to fix it, with previous full of ** sales experience so consumers can buy more Whirlpool parts...

We bought Whirlpool Gold Series on July 6, 2014. Refrigerator, range, microwave & dishwasher. Our refrigerator - we have the repair company out almost every month cause the icemaker was constantly icing up and wasnt making the ice cubes single, would come out all attached to each other. So after arguing with Lowes and Whirlpool we were able to get a different refrigerator in February of 2015. Now in April 2015 we are having trouble with our microwave with the light flickering off and on when we open the door and sometimes it work and sometimes it doesnt. The repair company has been out 3 times for the same problem telling me that where the door closes are 2 latches that when not lined up cause this issue, so the repair company replaced the 2 latches and a month later it started happening again. So they came out and replaced the light socket. Now we will see how long that last.Now for the range which is the AquaLift Self-Cleaning which doesnt clean the oven at all. It was like I was back in the early 1950s, only worse. The baked on grease spots, you cannot get off at all. To me this is false advertising and the stores personnel lied to about all you have to do is pour 2 cups of water in the bottom of the oven, press the self-cleaning button and after 40 minutes of cleaning and letting the oven cool a bit you just have to wipe the oven down with a damp cloth and the oven is clean. Not so much!!!Wish I had all my old appliances back because they were made to work correctly. The new appliances suck for the amount of money you pay for them. So please beware and do research on the appliances you want to purchases otherwise you will get ripped off with no satisfaction for your hard earned money you spent on them. I have always had Whirlpool appliances and have loved them but these new ones we purchased are nothing but junk.

I would like to know if anyone else is having trouble with the broiler unit. The unit quit working. Thankfully I had purchased the extended warranty. The guy came out, cleaned the orifice and called it good. The next day I went to use it, and guess what, it did not work!! So we thought maybe we needed to leave the oven door cracked open a bit... Well, guess what... It melted two of my knobs!! We called, got another guy out here. He checked everything. Even pulled the stove out to check out connections. Then he informs us that you can set the broiler to whatever temp you want. Thats new. So again, we try the broiler.... Guess what... It got to the temp and clicked off. Now I ask, how does one broil a steak if it does that? I did call Whirlpool directly and got nothing. Our model is WFG361LVQ2. So please, if anyone out there knows that this is how it is supposed to be... please let me know.

The 12 year warranty, means nothing. The heater only worked for 30 months, and then its upper sensor fault code flashes, and the heater shut down. I called Whirlpool, and they have me use an ohm meter to help troubleshoot the problem. So if you are not handy, you are out of luck. They decided it was my control unit that is defective. They will send me the part free, but I have to pay shipping and installation. What a deal, and what kind of management would dream up of this. The heater is marketed as a 12 year warranty model (only on the tank). Would anyone, having been through this, buy another Whirlpool product?

I purchased this machine about a year ago and it is the biggest piece of garbage on the planet. The biggest problem is that it will not spin if the load is even slightly unbalanced. It does not clean the clothes. If you try to rebalance and spin the load, it adds more water and then gets stuck in a cycle where it drains and adds water forever. Do not buy one of these. I am finally surrendering and buying a different machine. A total waste of money.

I purchased this dishwasher washer (Model WDT710Paym3) in May 2013, quit cleaning. I have checked filter. I run this washer 1 or 2 times a week. Very disappointed in washer and the quality of the product. Dont think my next purchase will be a Whirlpool.

Purchased 2 sets of the full sized refrigerator and freezer combo. First was 2005 and second was 2015, both new build homes. We had a few probs with 1st set but the 2nd has been a nightmare. Just like others we have lost time and food because of the constant problems. Avoid @ all costs!!!! Apparently they only care about lining their pockets and not the consumer.

10 years, no problems with our 25 cubic foot french door Whirlpool refrigerator. Ice maker is a solid performer, with nary an issue. Temperature controls work flawlessly. The black frame looks great in our kitchen with espresso color cabinets.

We purchased a Whirlpool Gold Series dishwasher from Lowes approximately 2 years ago. Serial P32105232. We noticed a dark stain coming up in the hardwood floor. It was a water leak from the dishwasher appears to be from seal when water cycle leaves unit. This has caused over 70k damage to our home. Ruined entire hardwood floor kitchen cabinets warped so all need replaced. Our insurance company has made a disaster after owning home 10 years. Custom cabinets that match the laundry room as well. No to mention. The jackhammer used to bust up 800 sq foot of flooring and the concrete dust in our entire home. Please advise recourse.

I purchased a Whirlpool Refrigerator Model GB2FHDXWB07 a little over 2 years ago. The first one did not work properly within 6 hours of being turned on. Every few minutes it sounded like the compressor was trying to kick on so it hummed then shut off. Best Buy wanted to fix it but after much arguing with them and Whirlpool they brought me a new refrigerator. Now, the same thing is happening. Best Buy has no record of me purchasing it and Whirlpool has no record of me registering the warranty, which would be outdated anyway (over 1 measly year). So, they offered me a Repair and one year warranty $329.95 which means Im now up to about $1500 for a basic refrigerator that has not even lasted 2 1/2 years.The other option to fix it is to pay a local company $90 for the trip and diagnosis plus parts and labor. That will be around $550 depending on how fast the technician works. I will never buy another Whirlpool anything. My washer and dryer also have had problems but I wont even go into that here. The one good thing is the poor girl who took my call was very nice and acted as if this is a regular occurrence. Good luck if you buy a Whirlpool. They are garbage.