I had purchased fully automatic top loaded WHIRLPOOL WM 360 BW PRO-HS 9.5 on 08/05/2019. I had purchased the above machine after going through the various claims made on the website. However, I regret to say that since installation I find that the performance of the machine is not up to my satisfaction. Even after two visits by the engineer, the following issues remain:(i) The machine makes lot of noise in the initial stage.(ii) Though the timer shows a particular time during selection of a washing cycle, in reality the machine takes one and half times more than the timing shown. In case one selects warm / hot water, the actual time taken is twice that shown or more. I am sure in winters it will take more time in case warm / hot water is selected.(iii) The clothes get badly entangled during wash.In the past I had a LG front loading washing machine which never gave me any problem. I had gone for the best top loading model of Whirlpool hoping for better performance but it has only caused problems. Not worth the expenditure.

I have a Whirlpool Cabrio washer and dryer set. The heating element went out on the dryer when it was less than a year old. I purchased the set at Lowes. They sent out a repair person who called and told them it was the heating element and he replaced it. Two weeks went by and I could smell something burning. I called Lowes and after two weeks wait the repairman showed back up. He said that the control panel was bad. Lowes replaced my dryer and I have not had any further issues with it. Lowes gets an A+. My washer went out about a year later. It was making the loudest noise on the spin cycle. The repair person came out about 2 weeks after I called and told me that the washer was basically worthless, that the repair would cost more than the washer would to replace. I was totally shocked and decided to use it until it died. In the meantime, I found a repair/used appliance place. They repaired it for $235 and it ran for about 4 months. Then the noise returned. I have had it repaired again. Now the control panel gives me the SE light and stops running with 27 minutes left in the wash cycle. I have had nothing but problems with this machine. I would not recommend Whirlpool to anyone. Im going to have to replace this machine and it has cost me lots of $$. Junk!!

We purchased the washing machine on February 2, 2013 and initially noticed that some of the clothes were still dry when the complete load was over. Meaning that I am not saving water cost because I then have to rewash the clothes and pre-scrub the clothes. Then a little over a year later, the machine is making this extremely loud piercing noise when spinning. The cost to replace the part is $250.00+ the repairmans fee. Whirlpool says there is nothing they will do. From reading the other reviews, this is really sad because of the numerous people having the same issueS with a capital S. I definitely would support a class action suit.

The smell from the washer has gotten so bad we have to keep the door closed to our laundry room, or the smell will permeate the whole front part of the house, as it is we have to keep the door to garage which is adjacent to laundry room open to air out laundry room. Our friends and guests, are aways telling us we have water leak or something mildewing, or rotting in our house. The washer works well, and I cant find any buildup. We frequently run it through clean washer cycle, it smells OK for a hour or two, and odor returns!

I purchased the refrigerator (WRT3L15ZYBOO) from a reputable store (Lowes) on 10/15/11. 15 months later it failed. The service tech diagnosed complete loss of refrigerant. Cost for repairs would be more than half the purchase price and the wait for parts would be weeks. Contact to Whirlpool customer rep (Brittany) said no assistance was available, even for obviously a defective product. Solution: I had the store remove the defective appliance and purchased a new fridge (not Whirlpool) at about the same price it would have cost to repair the defective one. With delivery within 3 days, I likely saved time and money over dealing with Whirlpool. I had purchased a Whirlpool stove at the same time and am feeling quite anxious about it. Consequences: I plan to purchase a washer/dryer in the next year. No Whirlpool products considered.

Our over the range Whirlpool microwave door casing is disintegrating where the door handle screws to the door. Big chunk fell off today.

Two years ago, we bought a Whirlpool gas range, model WFG361LVQ2. The range-top grates were porcelain-coated, smooth and shiny. The range itself has worked flawlessly (Admittedly, it gets only light use in our elderly household, which consists of me and my wife). The only complaint I have is that the porcelain on the grates is failing. On one of the grates, its flaking off where the flame contacts with it during cooking (Photos attached). On another two, the porcelain has developed a surface roughness thats clearly a prelude to same type of damage as the first. The fourth grate still appears to be intact. The differences in damage is no doubt due to the different amount of use that each receives.When I called Whirlpool, a supervisor there told me that grates have no specific life expectancy, and that is true for plain metal grates as well has porcelain-coated grates. She also said that some chemicals can penetrate the porcelain and shorten its life. I told her we didnt use any chemicals on the grates, but only rarely used common kitchen scouring powder, and I cant imagine the powder or the chlorine in the powder could do that kind of damage.When I asked what it would cost to replace the four grates, she said $187. I told her the entire stove cost about $500, and it didnt make sense to pay almost $200 to buy grates every two years for the next thirty years. I told her that the grates on our previous (non-Whirlpool) range lasted the life of the range - about forty years. So I declined to purchase new grates, despite her offer of a one-time discount of 25%. Though the grates are becoming eyesores, theyre still perfectly usable. So Ill hang onto them until I can find some bare metal ones to replace them.

We too have nothing but problems with our supposedly top of the line convection/microwave oven. Purchased in 2010 in February for new kitchen. From start, original microwave installed did not work, would not cook or heat. Dealer replaced. One year later, same problem, but now out of warranty. Had to pay labor, costs, and parts to get fixed. Fast forward 13 months, again magnetron needs replaced, microwave will not work. What a hunk of junk for our money. I will never buy any Whirlpool appliances again, and I will tell everyone I know the same. When you call customer service, they are nice but only say “too bad, out of warranty”. What a joke for a major appliance company to tell customers. It is obvious that this microwave is faulty from the get go, and they just keep on making them the same way and not trying to fix the problem.

We bought model WRS571CID*** which has an in-door ice maker that has stopped working after exactly 3 years. An excellent authorized service rep advised that the wire harness from the freezer to the door was damaged by chafing from normal opening and closing the freezer door, which has caused the ice maker wires to break, thereby disabling the ice maker. The only remedy is replacing entire the door, which would cost $1700 according to Whirlpools published repair data, which he is obligated to charge. Apparently, the wiring harness is not a replaceable part, because I suspect the labor hours needed to disassemble and reassemble the door is prohibitive. Well, a new fridge costs about the repair. I spoke to the Whirlpool company about whether they acknowledge that the design is faulty and that the door should be replaced at their expense even out of warranty, and they declined.So I advise prospective buyers to be aware of this issue and watch other reviews. There are many customer reviews on various sites complaining about this very issue. Our workaround is to put ice trays into the freezer to make ice, and while the dispenser still works, pour the ice thus made into the ice dispenser manually - until the wire control that also becomes damaged and stops working. I would not recommend buying this model.

A Whirlpool hot water heater in an apartment I own would not stay lit. A plumber came to service and told me I needed a part from Whirlpool and that no one in town carried them. I called Whirlpool and after providing all information about the unit, she informed me that she would not send me the part because the serial number was not registered in my name. I explained to her that I purchased the building and did not install the water heater that a prior owner had installed it. All I wanted was a repair part. The Whirlpool rep refused to sell me a part unless I could provide a bill of sale where I purchased the tank. The part cost $41 which I was more than happy to pay for regardless of any warranty coverage. I have an obligation to provide services to my tenants. Being unable to repair the tank for a problem which appears to be commonplace for this brand, I had to replace with a new tank at a cost of $1380.00.

Ive owned this Whirlpool, bottom freezer refrigerator for two and a half years now. About a year ago I began to notice water on the floor in front of it. I had the ice maker hooked up, which I never used, so I disconnected that. The problem continued. I discovered that the bottom of the freezer compartment would fill with ice and once full the next dose of water would flood the surrounding floor. I have cleared the ice out, on a weekly basis, but have still had the water flow onto my floor. Its a daily thing now as Ive gotten tired of pulling the unit out and removing the ice build-up on a weekly basis. My replacement refrigerator will not likely be a Whirlpool of any model.

I just bought this water heater on 2/12/12 and it has already started having problems. I got a self diagnosis of the gas valve needing to be replaced. I think that if this becomes an ongoing problem, whether I have a warranty or not, I’m going to trash it and go with another brand. I shouldn’t have to pay to have the gas valve replaced.

I bought my Cabrio Platinum Washer and Dryer in 2013 (4 years old). About a month ago, it started sounding like an airplane was landing in the house while on spin cycle. I called a repairman and he said the bearings were going bad and it would be better to buy a new machine. When we pulled out the washer, there was grease all over the floor - apparently a seal started leaking and the bearings had no grease so they started burning up. I talked with Whirlpool, after all it was only 4 years old and a seal leaking and burning the bearings up wouldnt be from normal wear. They were not convinced and offered to give me a discount on a new one -- No Way! I went with another brand recommended by the repairman. The screws on the dryer door also came out and we had to replace them. So much for the Whirlpool brand and especially their top of the line machines. I will not buy another Whirlpool washer or dryer.

Its not even a year since I have had this washer / dryer--and I already made two service calls regarding the dryer. The washer does not get the clothes clean. When washing even one blanket, it bumps, grinds and does not wash well. I have had to do two loads compared to one in my Amana set. It is terrible. You have to stay with it while washing or always load. It gets uneven with any small load. Everyone I know hates this washer.

I purchased a refrigerator from this company Model #WRF989DAM. It worked for only 14 months. I had service people come 4 times to try and fix it, called customer service and was suppose to get a replacement, paid $300.00 for a different model, been 49 days and still have no refrigerator in my home. Had to go out and buy my own replacement. I have called and sent emails with no response of when I would be getting the replacement.

Sounds crazy, but the outside of my stainless steel door is all dented. I live alone and one day noticed that it looks like someone body slammed my fridge. Is there air in the door panels that could be escaping or something like that? Anyone hear of this?

I have a one year old Whirlpool refrigerator which was fine for 6 months. Since then it has been a nightmare. If Lowe’s had not intervened on my behalf, I never would have gotten service. Have had at least 6 service calls, 2 new ice makers and various other parts. It should be bright yellow.

We bought Whirlpool Frontloader Washing Machine not over 1 month ago and it started to malfunction showing Ed1 error on its display. We contacted the service center and it was taking too long to have a visit from a technician. Then the technician, who also installed the unit came and checked the unit. He called someone from corporate office or from support team to ask what is error code Ed1 and overheard over the phone that this is a known issue on the brand. The technician said it is possible that unit will be replaced or only the motor. I contacted the brand support thru Messenger and requested to have the unit replaced, because again, the unit is not over 1mo old.I was advised it is not possible as replacement of unit is only applicable when the issue happened within seven days of delivery. STUPID ISNT? Policy is something unworthy for a product that is over 30k. And again, unit started to malfunction not over a month after it was first used. I would say we pretty much took care of the unit, we only use it twice a week. Placed it where it was perfect to put. Followed every advice given to us by the technician who installed it but still, it malfunctioned a few weeks after we started to use it. I am ashamed of the brand itself, we should have chosen Panasonic or Samsung instead not a dumb brand like Whirlpool. I certainly do not recommend the brand for a washing machine unit. Frontloader is a crap.

Purchased this oven in September 2012. Three months in, we tried to use the self-cleaning feature and blew a thermal link (guessing terminology). Tech came out and got the oven open and that was his determination. Also said he would replace both the front and the rear one because it was pretty common that if one was bad the other would probably follow. Said hed have it within a because he had to order it from the factory. I called a week later because no revisit had been scheduled and found out that the factory also did not have the part and was sending me a new unit. Whirlpool was supposed to call and tell me that and did not. It would be another week. Then a few more days for them to come out and replace it and pick up the original unit.Now I have brand new unit again so we tried the self-cleaner. Same issue. To make a long story short I called again this morning and scheduled yet another service call because the oven is inoperable again after running the self-cleaner. This is the 4th time with the replacement oven. They have replaced the thermal units several times and have replaced the fan.Fortunately, when I complained vehemently about the original unit, Whirlpool gave me a one year extended warranty on the replacement so I am still under warranty, which, if youre dumb enough to buy a Whirlpool after reading this, I would advise paying for. If you already have one and are having similar issues, call Whirlpool and insist they give you one for free because they sell junk.This time I told the nice customer service lady that, since the holidays are over and I can get by without the oven, I am going to run the self-clean right after the tech leaves. When it blows and gets repaired again I am going to repeat the process until they refund my money or send me something that works. Whirlpool apparently doesnt care because in their agreement with their service companies they only have to pay for the first visit. After that they just supply parts. I will keep doing this until I run out of service companies in Denver. Then I am going to pay for another extended warranty when this one ends in September 2014 and continue the process.Wake up Whirlpool!! If these units fail consistently at high altitudes (which every tech that has come out here has mentioned as an issue) then fix the problem or quit selling it in these areas.

I used their website to schedule an appointment for an estimate for a repair on my oven. I was never told they were sending an independent contractor to do the repair nor that there would be a charge for the estimate. I contacted Whirlpool and was told there is nothing on their website and I should have asked the service technician before he was at my door if there would be a charge. Therefore, it was my fault and I indeed had to pay the charge when I declined to have my oven repaired. I paid an independent contractor hired by Whirlpool for $129 to give me an estimate on the repair to my oven despite never being told of such a charge prior to the appointment.

My husband and I purchased a Whirlpool over the range microwave in 2005, model number MIX155XHPT-1 and serial number TR S 30 32419. At first the top vent broke then the opening side broke off. Then the whole side of the closing door broke off. Now the whole door wants to fall off. I would have never expected this from Whirlpool, but it happened.

I purchased a Cabrio top-loading high efficiency low water washer thinking I was doing something for the environment by saving on water and electricity. After about a month, I noticed that my clothes especially those with stretchable fabric were getting larger. My husband kept telling me I was imagining it. Then the clothes would get all tangled especially the pants with ties on the waistband. At the end of the cycle, the clothes are stuck on the sides of the washer and I have to pull them apart. Even after drying, I have to iron everything even my pillowcases which look like they have shrunk they are so wrinkled. I recently bought some 100% cotton outfits and they are even more wrinkled and are starting to lose their shape. I am now noticing that the stains on the clothing are not coming out even when I use a spot remover and put them through a second time.Now I started to notice an odor coming from the machine and my towels and wash clothes have a sour smell. I paid $600 for this machine and after reading the reviews, I just want to replace it. I am now waiting for it to break down. My husband kept insisting I must be doing something wrong. When it goes into the spin cycle, it bounces all around and I have to push it back in place when it is done. I do not think the clothes are getting rinsed enough so now I put them through a second rinse and always put it on low spin. It doesnt see to matter, it sounds like a rocket ready to take off. Is it even worth it to go back to Lowes where I buy all my appliances?

I bought Whirlpool hot water heater with the Honeywell part in 2014 and the thermal box went out. No flashing lights, no way to reset. I understand that Whirlpool had a class action lawsuit after researching. Still selling this product to consumers. Whirlpool should be held responsible, and be made to give an allotment to replace homeowners with hot water tank of choice! If lawsuit is active please add my name.

I shouldve read the reviews online about Whirlpool before buying our washer and dryer Duet. 4 years later the main bearing is going out and its 1200 to fix it. No support from them or anything. They did offer a loyalty discount on a new washer... No thanks. Just would be another headache a few years down the road Im sure. Goodbye Whirlpool. Never buying anything from them or their other brands. Ill definitely spread the word too.

Bought brand new stove, had issues from day 1, called them after TWO different repair companies came looked at it and said it was a melon, Whirlpool wanted to send a third repair company. Started dealing with this in September, its now end of December and Im still waiting for replacement stove.

Dont buy their produce!!! My refrigerators bought in January 2017 and just use 9 months. It breaks and repairs 3 months. It cannot repair and Whirlpool will refund for me, but I wait long time and no any answer. I try to call Whirlpool customer service. Their staff hold me long time and tell me they will be call back... Oh my God!!! I left my refrigerators 3 months ago. Whirlpool did not care the customer. Terrible company!!!

Whirlpool Clothes Washer Model WTW4930XW1 - We have experienced tub overfilling on (2) separate occasions with this washer model in a period of time of less than (2) years. Through extended warranty service purchased, a technician came out the first time; declared nothing explainable to cause the malfunction, re-calibrated the control panel, and off he went. This second event occurred much the same as the first; happened to walk in to notice water on laundry room floor and witnessed overflow out the lid on top. We have carefully washed additional loads after this second event without a similar malfunction. From my online research, this sure sounds like a faulty pressure switch not sensing high water level in the tub. Any other thoughts?

In 2009 I bought 2 (yes 2) machines (one was for our daughter). I also took out 5 year warranties on both (good job I did). Within the first month on our machine the paddles flew off and after a bit of a debate with the insurers we had another machine (same model). Within a short period from date of purchase both machines had a number of faults - circuit boards, weights that came loose! and bearings going. There are other bits but too extensive to list. To be fair to the insurers they were no trouble (it really is the inconvenience of being without a washer and having to schedule time to get it sorted out). I will never ever buy a Whirlpool as all of these (3 in total) have been a nightmare and ours is sounding noisy again (it only had a new drum 12 months ago for bearings - yes you need a new drum for that £200 in all!!) so I am really glad that we have the insurance. When that runs out and the machine is dead (whichever comes first) I think we will will be buying either a Beko or a Samsung that are getting really high ratings. Anyone reading this might wonder why did we buy these in the first place. Well a colleague of mine at work had one and said it was fantastic (she had children so used hers a lot) hence me buying them (and they were not cheap by any means, so thought we were getting a cracking pair of machines....cracking, yes they might as well be as a chocolate fireguard has more reliability...WARNING DO NOT BUY A WHIRLPOOL WASHING MACHINE - IT COULD DAMAGE YOUR SANITY! AND FAITH IN HUMAN BEINGS TOO!!!!!

I purchased the refrigerator in Nov. 2013 and it stopped working completely on 3/22/14. I called Customer Service and they told me someone from Apple Appliance would be here on the 24th, it is now the 27th and still no repairman. I have contacted both Apple and Whirlpool everyday and have gotten no satisfaction at all. I just found out that I will have to wait until March 31st to have someone here. I have lost everything in the freezer and refrigerator and have no way to cool anything. I find this unacceptable but have no alternative but to wait until Whirlpool does something about it. I will never purchase any other appliance from them.

I have had my whirlpool top loader washer 2/12 years. There are 3 adults in our household, but we do at least 1 load per day. During a spin cycle we heard a loud bang and then the washer starting spinning very fast. I called for repair and was told the cost was 500.00. Now I must buy a new washer as that cost is excessive and I see this is a common problem. This new washer will not be a whirlpool!!!

Whirlpool ED5FVGXWS refrigerator compressor failed after 24 months. No help from Whirlpool as the said 12-month warranty had run out. I do understand it’s my bad luck, but they really should try harder to back the products they make. Two years on a compressor is totally unacceptable. They could care less. I even proposed a $200 rebate on a new Whirlpool fridge. My bad luck wasn’t the compressor going out, it was buying the fridge in the first place. Shame on you Whirlpool! Viva la Mexico! They told me I could use it as a boat anchor.

About six years ago we purchased a matching Whirlpool HE washer and dryer from Lowes. Because of some previous issues we had had with a dishwasher we had bought, and at the direction of a repairman, we bought the 4 year extended warranty when we bought the washing machine and dryer. Thank heavens!!! About 3 months after the manufacturers warranty expired, I began to have issues with the washer. Again, thank heavens I had purchased the warranty through Lowes because after 6 visits from the repairman to fix one problem after another, Lowes finally junked the machine and said it was no longer cost effective to try to repair it. I was SO frustrated! And, attempts to contact Whirlpool regarding the issues were COMPLETELY useless!!! Thinking it was just a fluke, I replaced the broken washer with another exact model (I know, I know... should have done my homework!).This time, after replacing the motherboard within two months of owning the new machine, the machine began to work fine, and washed great! Again, I thought I had just gotten a lemon with the previous machine. But, here we are 4 years into owning the new one, and it has completely quit working. Clothes smelled like mildew despite cleaning the machine as recommended. So, I called out a repairman, he said the transmission had gone out and it would be cheaper to just replace the machine. What?? I spent almost $700 on it only 4 years ago! When I told him this, his response was that he had seen repeated problems with this machine and felt like they were disposable washing machines that you had to figure would only last a few years before having to be replaced. Again, WHAT??I dont know about everyone else, but I dont have $700 to throw around every 3-4 years to replace new appliances because the manufacturers cant/wont make a better product. We had owned a Whirlpool dishwasher, and it had all kinds of problems too. So, once again, I contacted Whirlpool about the washing machine and got nowhere!!! SO disappointing!!! Absolutely the WORST customer service I have EVER seen!!! On hold forever, only to talk to a customer service rep who not only sounds bored to death with their job, but certainly less than sympathetic (probably from having to field questions all day long about the poor quality of the product), and less than helpful because Whirlpool has no desire to fix the issues. Needless to say, I will NEVER own another Whirlpool appliance again! SO disappointed!!!

My Whirlpool refrigerator model #ED5FHEXV001, serial #HR0248 - I have spoken to a couple of reps on the phone. I am very dissatisfied because it was like one rep I spoke with on the telephone advised me to buy an extended warranty and at that time, the company would consider alternative ways to deal with this complaint and perhaps replace the refrigerator. I did not want to pay an additional $100 for a warranty, unless the company would guarantee me a solution, preferably my money back. I did not really believe the warranty would help me after the warranty was expired. I would still have the same problem and I feel that in the event after the extra warranty expired, the company would tell me I should have kept the coils clean, which is my complaint. There is no way to keep the coils clean. I guess blowing out the residue, then all that residue material would end up all in my house. Also, very important, there have been 3-4 technicians to my house the first year. I was told various things to do, such as adjust the refrigerator to a lower setting and freezer to a little higher setting. One tech actually replaced a part? The second tech said he would clean the coils. The last tech told me the problem was my coils had to stay clean. My question is, how the heck is that possible with the coils on the bottom of the fridge and susceptible to a lot of dust and dirt, unless I move my fridge everyday? Most people do not expect to have to clean under the fridge each day and the coils would still be dirty anyway. It is very dumb that the coils are not on the back of the fridge. With the fridge coils on the back, I have never experienced this problem. Please advise what my next step would be. Thank you.

This Cabrio washing machine is really frustrating....... It goes off balance all the time. It does not matter if you have a full load or partial load, I know it has a tendency to go off balance, so I try to put the clothes in evenly. BUT it doesnt matter, it goes off balance. When the washer is downstairs, it gets to be a pain. The lid lock is a pain also. If you forget to put something in the machine, you hit pause button then you have to wait forever until it unlocks, and wait forever to unlock when it goes off balance. When it doesnt go off balance, it washes everything just fine. But if I knew what I know now about it, I would have never bought it....... I would recommend a different washer and check the reviews, which I didnt do. :(

I bought a Whirlpool refrigerator side by-side model #ED2PHEXMQ00, made in 01/04. As I was letting my dog out at 4 am, I heard a sizzling noise and I immediately smelled an electrical burning odor. I lost all of my food, but thankfully I caught it before it caused a fire. Had this happened during the day, I would have lost my 3 dogs and my home. I had to borrow a mini fridge for the time being because I dont have the money for the repairs or replacement. Since this is an ongoing problem, Im not sure replacing the part will make me feel confident in trusting that it wont happen again. I may not be as lucky to be standing next to it if it does happen again. Whether its under warranty or not, Whirlpool should take responsibility and issue a recall and replace the parts. I would never suggest buying a Whirlpool product in the future.

FRUSTRATION!!! It is unbelievable that even appliances have become DISPOSABLE! Where are the days of when our parents bought well made appliances that LASTED 20 years with NO problems??? There was satisfaction knowing that a purchase of an appliance was $$ well spent! These days it costs MORE to replace parts than IF you purchased a brand new machine! We purchased BRAND NEW Whirlpool Duet Sport Washer AND dryer in 2007. The washer has been repaired a total of 5 times and the dryer 3 times!!! IN A SPAN OF 10 YEARS! Are you serious?! With the $$ spent on warranties/ labor/ parts: WE could have purchased new appliances. What is WRONG with this picture? IT IS ALL about making money on REPLACING PARTS/WARRANTIES/LABOR!!! Forget the consumer that is spending THEIR hard earned money to buy the appliances initially. Short of going to a laundromat, the consumer needs to purchase a washer & dryer. So I guess it is a vicious cycle of REPAIRS/REPAIRS AND MORE REPAIRS!!!

I have a Cabrio washer and dryer and have had nothing but problems. The tub bearing is going out and the washer makes a horrible noise. Now I am getting error codes and the washer begins a cycle and just shuts down. This has been the worst experience I have ever had with a Whirlpool appliance. The cost of the repair is not worth the hassle and I am going to have to replace it. They should be recalled by Whirlpool and replaced for free. I will never buy another Whirlpool.

We purchased this large 4 door refrigerator in December 2018, from Costco in Florida, having in mind with the 2 years Manufacturing warranties and 2 years of Costco warranties above the manufacturing warranties. We didnt expect any problems for the initial 4 years. Up on delivery some parts of the unit was missing, delivery guys said they will make a report for the missing left drawers and the parts. We did not have any manuals how to setup and use. After we called the customer service they send us the operating manual.We encounter several other problems with this unit and the most recent one to our surprise the warning light to change the water filter was on. We hardly using the water from the fridge because of the having monthly spring water delivery service. We called customer service and after explanation of our concern and following their instruction the light was on. Finally we were told that whether or not using the water filter has to be changed every 6 months and send us the additional service warranty contract which is $411.95 for 3 years. We still have 3 years 4 months remaining from our original warranty.

The Whirlpool hot water heater model ES80H123-45D from Lowe’s is a free replacement for a lifetime warranty unit that went bad after 8 years. First heater would heat to 154 degrees with a setting of 150. Very good. New one heats to 140 degrees with a setting 150 degrees. Digital ESM screen on heater reads 150, but the water is only 140 by my temperature test. I talked to complaint line 5 times in 7 days and was told to do various test, but the temp never went past 140. They replaced both thermostats and temperature still never past 140 with ESM reading 150. They first told me standard temperature was plus or minus 5 degree range. Then, they changed their minds and said it was 10 degrees. They are calibrating their equipment to operate 10 degrees less then their Energy Smart module reads to cover up a performance issue with their water heater. They say this unit will operate between 80 and 150 degrees—nothing’s said about a plus or minus operating range. I will buy a new temperature gauge to see if my old one is correct. It was tested against a digital one a couple of years ago when I had a new dishwasher installed by Lowes. The installers gauge read over 152 and mine read 154 degrees at the sink next to the new dishwasher, so it was close to accurate at that time. Whirlpool is happy with their under-performance.

We purchased a Whirlpool Duet Sport Front-Loading washing machine December 5, 2006. Approximately six months later, the machine would not come on! Service determined the motherboard was faulty. Since it was under warranty, they replaced it. We continued to have the same issue with turning the machine on. The technician instructed us to hold the start button down for a minute or unplug the machine to reset it. The problem persisted. Now, we are told it needs yet another motherboard. Cost - $500! We paid about $650 for the machine! (The manufacturer only offers a one year warranty on the motherboard) What incentive do I have to purchase this part? After all, Whirlpool only warranties it for a year! That in itself, tells me they cant guarantee the quality of their product.

Needed a washer right away and have had Whirlpool before. Simple & easy to use. Not confusing to the average person or teenager for that matter. Reliability from Whirlpool is excellent. I have had many products from them and have enjoyed them all. They have been quite reliable over the last 9 years. They are out of date but they work. Not a lot of bells and whistles but still nice. They are both full size and have enough options for me. I am still happy with the pair and would purchase again if needed in the future. Price was good at the time as I cannot see spending $1K on them. Not always the more expensive is a good idea either.

I just experienced the same problem with my top load Whirlpool Cabrio WTW7800XWO. It is 3 years old, and I paid $900 for it. The plastic that surrounds the glass top is broken around the hinge. I had to pay $75 for American Home Shield to diagnose this and now I am waiting for them to order the replacement part - the part is around $190 from Sears or 245 from Partselect.com. What a pain. PLUS, the machine is so noisy and starts to vibrate loudly toward the end of the cycle.

Purchased this fridge just over a year ago WRF555sdfz for over 2K. The stainless steel is starting to come OFF. Advertised as stainless Steel. Must be fake! Called customer service. I was told they could do NOTHING because it was a cosmetic issue. Remodeled our entire new kitchen. Thank god other stainless steel appliance are made by other manufacturers with no “COSMETIC” ISSUES. Will never buy another Whirlpool product and I will tell everyone I know.

Tried for several days to schedule service call for my leaking whirlpool ref/freezer. Waiting on hold to speak to a rep... transferred to another dept. - on hold again listening to a recording advising me of the unusual high volume of calls to call back at a later time (should have been my clue of all the problems with their product). I had three different Whirlpool phone numbers given to me from the reps I spoke with. I would like a refund for my extended warranty. I have called an independent service company and will pay for the repair. I will not buy or recommend Whirlpool or their products.

I closed on our new home in December 29, 2019! The first issue we experienced with our Whirlpool Oven was March 2020! The first technician who arrive in March 2020 was supposed to replaced two parts, but, one part in her possession was the wrong part that Whirlpool ordered for an electric oven, not a gas oven! Since March 2020, three additional technicians have been sent out from Texas Home Appliance Center, and accomplisnhed nothing! As a matter of fact, the third Technician, Edward, came out to service the oven and all he did was turn the oven on! He had no instruments and did not appear to check on any other issues! Three visits from Technicians later, I finally received a call from a Whirlpool Supervisor, today approximately, 1:47pm CST! Her explanation was the following: The documentation from the so-called professional technicians stated there was no issues with the oven! Even though the oven is still not operational according to its specs! Theres even one part that is missing where Whirlpool ordered the wrong part, ac cording to the Technician. And, we never heard from that Technician again with respect to the followup on the missing part! The Supervisor I spoke with today ~1:47pm today, Dec 9, 2020, stated I was welcome to call again to place a warranty work order, but, if they dont find anything wrong with the oven, I would have to pay for the visit! This is ridiculous on many levels. I will be writing other reviews to influence the public not to purchase Whirlpool Ovens if this is the kind of Customer Service Orientation they will received. This is unacceptable Customer Service Orientation! I have a Whirlpool oven, where 3 techncians have serviced it, and, it still doesnt perform correctly! It still takes 30 minutes to cook a can of biscuits, and, they still required more time in the oven! Whirlpool states if the documentation from the technicians states the oven is working properly, then, Whirlpool cannot do anything for us - even though the oven is still under warranty! UNACCEPTABLE! Ive purchased my last Whirlpool Oven!

First of all, I want to thank all of you who took the time to write all your comments. You have helped educate me in many ways. For one thing, I had no idea that Whirlpool made such bad appliances, or at least water heaters. I pretty much grew up in a Whirlpool household. But that was a long time ago. Things change. Anyway, I too bought a Whirlpool from Lowes about four years ago. It was the top of the line 50 gallon energy saver, and it has had problems staying lit for the whole time I have owned it. Because I read your comments before contacting Whirlpool (this time), I knew exactly what to expect. And that is what I got at first--someone trying to sell me parts via shipping costs. I said no to that, and a rep called and offered to replace the unit, which is exactly what Whirlpool should have done for all of you. I am writing this out of courtesy for Whirlpool. They did the right thing for me, and I truly do appreciate that. On the other hand, Lowes wants $700 to deliver and install the new unit. I live seven miles from the store. They set my other water, the Whirlpool I purchased from them, up in my garage. It is extremely easy to get to, and it is all up to code. In other words, even though they sold me a defective product and profited from both the sale and the delivery, they now want to do it all over again by charging so much for the set up. They did not even offer to prorate the new install. Of course, I will hire and pay a certified plumber to do the job, but I am very sorry to lose Lowes. I have always enjoyed shopping there. Home Depot is just across the street, and even though I have learned not to purchase a water heater, or any major appliance there either, I will go there from now on. Losing my business might not worry Lowes a whole lot, but two years ago I bought $5,000 worth of fencing from them, and God knows how much over the years. If you and I and all the thousands of other unhappy customers would stop going there, they might feel a bit sorry for doing us all so dirty. Agreed? Thanks again, you guys.

This thing will not bake correctly, leaves pie bottoms raw, yes we use convection. We have tried everything to get it to bake correctly but to no avail. Top and control panel get very hot when only using oven. This thing is junk, taking it back to Lowes.

Good washing machine for 3 year. 4th year onwards your repair cost starts increasing. I purchased machine for 24 k. Now my repairs costs are 25 k. Each time the service guy comes puts me a bill of 7 k and above. The complaints to Mr ** goes to deaf years as he never picks the call. Their visit charges also are more and never give warranty above 30 days. How will you feel when you have paid more money on services ce than the product. I have supporting hills for all.

I purchased a Whirlpool side by side refrigerator in Jan 2014. The first thing I noticed was the installers bought the appliance in without a box. The next thing I noticed was the door would not close unless you gave it a big push. While looking around at the hinges, I found 2 hairline cracks at the base of the refrigerator and 2 dents. I called Service and they sent a technician out. The technician told me they are going to want to epoxy this and you will see it. They asked did it get delivered in the box, I said no. I asked why, she said it should have been delivered in the container so you would know that it is new and not a rejected one from a customer. I called Whirlpool to voice my issue with having this epoxied. Kecia was the CSR...she said that is the normal repair for a crack. I told her I had a Kenmore refrigerator for 23 years and it was still functional when I bought this. I replaced it to get the energy savings. I told her I wanted the refrigerator replaced. I told her that the cracks tells a story about the quality of the appliance. I asked her what happens if these cracks expand after the year warranty expires. She said you can buy the extended warranty. I said but the existing warranty will not cover the cracks...what will the the extended warranty do? I asked if there were any recalls...she said no. I asked have there been similar complaints about cracks and dings (not that I thought she would answer yes). She said no unless someone had stepped on the base of it. I told her I lived alone and I definitely did not step on the base of the refrigerator. She got aggravated (almost to the point of being rude) and said Mam, no one said you stood on the base. I asked her repeatedly if there was someone else I could speak with. Her repeated answer was I am authorized to speak with you. She wouldnt let me to speak with anyone else. I am done with Whirlpool and stuck with this substandard refrigerator. Not happy at all in Va.

I bought a new washer and dryer 2 years ago, it was built by Whirlpool under the Kenmore name plate. In the first two weeks we had them come and service it as it was very loud in spin mode. The serviceman said they were all like that. Now, two years later, it is so loud you cannot even carry on a conversation while in the spin mode. Called for service again. After two minutes he says, You better buy a new washer, this one will cost over $800 to fix. Never will buy another Whirlpool appliance or Kenmore again. Buyer beware!

I absolutely hate this washing machine. When I bought it a couple of years ago I thought it would be great for large items... NOT! It leaves white residue on dark colors but the MOST important issue is going off balance. The lid stays locked and you have to start the cycle from the beginning... What a waste!!! Never again will I get a Whirlpool.

Within 5 years, this is my experience: A broken brand new Whirlpool fridge after 6 months of purchase; a broken oven that needed repair after 1 year, and today, the oven door just shattered in pieces after I heard a loud noise from the kitchen, almost injured the kids. And guess what, I just returned a new Tilt-Head Stand Mixer KitchenAid that wouldnt stay in place; the head keeps on tilting and would not stay locked. After being on hold on the phone for almost 3 weeks for a return, I found out it was a Whirlpool brand family. This is horrible, I would suggest to never buy the Whirlpool brand; their products are a real nightmare and their customer service is not reliable. If you do buy from them, expect unreliable products and very long long wait periods on the phone.

We bought this dishwasher 3 years ago and have had nothing but trouble with it. Our friends bought one just like it the same day. It basically runs when it wants to. It has really been a pain. We also bought a refrigerator about the same time. The ice maker builds up frost and you cant get the ice to dispense. We are very disappointed in these products. Had a Hotpoint dishwasher that lasted 25 years and was still working when we replaced it with this one. Our Amana fridge was still working when we replaced it. Just needed new seals.

We have purchased 2 Whirlpool dishwashers in 4 years. The first one lasted almost three years and the second just past the warranty. The second one was a $500 dishwasher that we bought new. We filed a claim with Whirlpool and then had to set aside a whole day for the repair person to come. They spent about 10 minutes at our house, charged us $75 and didnt even attempt to look at the dishwasher or fix it. We have sunk almost $1000 into Whirlpool dishwashers since we bought our home 4 years ago. If you want to waste time and money go ahead and buy Whirlpool, otherwise learn from our mistake.

We bought this pair, the washer and dryer, not even two months ago. I have not liked it since day 1. My clothes do NOT clean well at all. I had to wash the same load THREE times and still there is dirt on them! Just regular dirt. No oil, grease stains or anything... dirt. I even went and purchased POD detergent to make sure I was using the correct amount of detergent... Came home and washed the load again... DIRTY. Customer service says theyll send out a technician, but if they find nothing wrong, itll cost me... I wish I had read the reviews before I purchase this junk! DO NOT BUY!!!!!

Worst customer service I have ever seen. I have been waiting on a part for my dishwasher since before Thanksgiving. I have sat on hold for 2 or more hours. They cannot connect you to a supervisor, you just continue to wait on hold. They cannot give an eta for the part that has supposedly been in production since before Thanksgiving. I get told one thing, then when I call back for an update 2 weeks later that person has no idea what Im talking about. I will tell you one thing, if you do not want a headache, I suggest you buy another product!! I can guarantee, I will let everyone I know and never purchase Whirlpool again if this is not resolved this week! After doing my research, this part should be recalled. It is a big issue with this very expensive dishwasher.

I purchased a Whirlpool French Door refrigerator (G16FDRXXY07) from h.h.gregg appliances and electronics in Columbia, South Carolina, on August 3, 2012. It was delivered and installed on August 11, 2012. It functioned well for three weeks, and then temperature of refrigerator dropped to 25F. Vegetables and eggs got frozen. I made a service call to Sloan Appliance Service as soon as I was aware of the problem. In the 3rd visit, the thermometer was replaced after troubleshooting. After replacing the thermometer, the temperature of the whole refrigerator got higher than it was supposed to be. Refrigerator got around 53F, and freezer got 34F. All foods in the refrigerator got spoiled. In the past six weeks, the company sent technicians to my house to check the problem, and they tried to fix this refrigerator for 5 times. The situation got worse and worse. I have not had a functional refrigerator for 6 weeks. A technician came with a compressor on 10/22/2012 to see if replacing it could fix the problem. When he cut the copper pipe, he found that refrigerant was leaked out. There is no refrigerant at all. He refilled refrigerant without changing compressor. Because he thought the leak was slow, it should be caused by the evaporator. He thought it should work and last long enough when a technician comes back with evaporator replacement. It turned out what the technician thought was wrong. The temperature of both refrigerator and freezer did not drop to normal, 53F/34F. The problem persists. I called Whirlpool customer support line several times. The response I got was that Whirlpool would not replace for having manufactured a faulty appliance during manufacture warranty. They can only keep sending technician onsite to check and repair. For 6 weeks and 5 times onsite visits/repairs, this newly purchased refrigerator still does not function.

I bought a Whirlpool water heater from Lowes in the fall of 2009. For the first 4 years it worked fine. Since the spring of 2015, it started to stop working. I called the company, and they recommend their contractors to fix it. In less than a year, I had it repaired at least ten times. I spent more to repair it than I bought it. This water heater has a 10-year warranty on it. Per the companys recommendation, I replaced the thermocouple, clean it, have it regularly serviced. The technician told us we need to change the gas valve assembly. When I called, they sent a burner assembly. When I called, they asked me about the exhaust pipe, whether it is go through the roof or go through the side of the house. I took several pictures of the exhaust system and sent to them. I called, one of the people on the company side said my exhaust was wrong, and need to be repaired by a HVAC company. I asked what is wrong? They dont tell me. I sent emails, and called to ask an answer, and got nothing. My impression is that they dont want to deal with the issues and simply want the consumer to get tired and replace the water heater. It really shows the total disregard of the interest of the consumers. This should not be the way people do business in the United States. When a big company has large numbers of lawyers, they can ignore the law. What a corrupt system!

We purchased the WRX988SIBM00, delivered 6-26-14. Immediately upon plugging it in, we noticed a seemingly loud hum to it. Thought maybe it would go away once the fridge cooled off, but the hum continues. SO sad because I love the features.

We bought a Whirlpool model GC5SHAXVY01 side by side. The ice maker had problems within the first month, and they continued until the following year. Finally, the ice maker was deemed irreparable. Whirlpool worked with us, and we got a replacement for $600.00. The replacement had been in our home 3 months, when we realized it was leaking water. The guest room behind the fridge, had water soaked carpet, and molds growing on the baseboard. The hardwood under the fridge had been water soaked, and could not be dried by professional machines running 24 hours a day for 4 days. Oh the noise! The guest room carpet was pulled out with the baseboard immediately, and today, they are ripping out the hardwood affected in the kitchen. We called the CEOs office at Whirlpool to tell them. The answer was talk to our legal department.We are very angry. This has been very disruptive and upsetting. The floor is black under the hardwood. We are now awaiting the drying machines to come in for 3 days, and waiting to learn about what appears to be black mold. Be careful, and good luck if you buy from Whirlpool.

I installed this Whirlpool Gold Series oven in December just before Christmas. I cooked a 9lbs Turkey for over 4hrs at 350 degrees (it should have only taken 21/2 hrs at 325) used a thermometer to test the temp. Well the breast part was fine but later in the evening I removed the entire turkey only to find that the legs, thighs and bottom of the turkey was still RAW. Lucky no one had asked for that part of the turkey. Next I tried a small prime rib roast. Same thing happened. The top of the roast was fine and the bottom was RAW. I dont dare cook anything in the oven now. Called whirlpool and they are going to send someone to look at it but I wont hold my breath for any results. After reading the same complaint on several reviews and the TV show Marketplace it seems to be pretty standard for this product.

I am old school & do not like the idea that I cannot open my machine without waiting until it slows to a stop before door will unlock. You do not know what level your water is unless opening door. You are not able to open door & see if you need more detergent. Water softener is the same -- do I need more/less, cant tell. But, the washer performs well & clothes are clean, even dirty jeans/work clothes.

We bought a new Whirlpool counter depth side by side stainless steel refrigerator in January 2012. We have had 7 service calls because things were freezing on the top shelf. They installed a new part and it still froze. They told us to do dumb stuff at Whirlpool like turn the temp up, dont use the top shelf, etc. The money they want for these appliances and you should put a band aid on it to make it function properly? Duh? The final fix was to duct tape the vents to allow less air flow. This appliance should have been recalled. I have since read reviews and it is an ongoing problem. Before buying, do your homework and make sure the other brands are not manufactured by Whirlpool. The Whirlpool hotline for problems is not that service friendly, they have an attitude. I need to replace two more appliances and they will not be Whirlpool. The repair service was great but they are independent companies, not Whirlpool. How do you fix a lemon? Consumers need to be aware of this. Whirlpool would rather spend money on repairs that did not work instead of replacing the appliance. If you want 7 or more repair visits and no results, buy Whirlpool.

The Whirlpool range #GY398LXPQ00 is four years old. This is the fourth major problem. Oven overheats and will not function. I set it at 350 and the bottom coil and broiler both came on and overheat quickly. This is the third time with same problem. I am going to have enough invested in repairs to buy another range. I shall never purchase another item made by Whirlpool or any of its affiliates. That leaves me with Samsung or Bosch, I think. The people are very curt and offered no help at all so calling them is extremely useless. This range is definitely a lemon. Too bad, there arent avenues to make them replace it. I am angry, disappointed, and disgusted. Are you listening, Whirlpool? Never again. May your company go down the drain.

We purchased a Whirlpool refrigerator to match the other appliances in our kitchen. The unit was purchased in June of 2012. Two and a half years later, it quit making ice and would not maintain proper cooling temps. Not to mention the noise coming from the compressor. So we had a certified tech come out and he said that it was the sealed refrigeration system. He stated that he had seen this issue a lot with whirlpool refrigerators. He said that what they don’t tell you is that it is covered for 3 years but good luck with getting any satisfaction. The cost to fix it you ask? $700.00. Might as well just buy a new one. Took a shot in the dark and called Whirlpool customer service. Gave the girl my information and model number. I got the “Sorry, but your model number is not covered by the sealed refrigeration warranty.” Then I got the ole, “Is there anything else today?” Well, she got the wrong man on the phone this day. I asked her to give me a model number that is covered by the warranty and I will purchase that one. You could have heard a pin drop. I don’t guess she’s been asked that before. She starts to ramble and said, “Well, there are just so many, I could not possibly tell you. Some are and some aren’t.” (Remember that statement) You mean she can tell me that mine was not covered, but could not tell me which models were covered. Huh??? Long story short. I argued with her for an hour on the phone and she finally breaks down and admits that Whirlpool does not warranty the sealed systems on their refrigerators any longer because they are considered value brands. What are value brands you ask? I asked the same thing. I was informed that a value brand is of lower cost to draw people to buy the product. Remember in the movie Back to the Future when Doc Brown said he sold a nuclear weapon to the Libyans at a good price but it was just filled with pinball machine parts? Well, there you go. I get the supervisor on the phone and she has the I’m going to be strict with this customer voice. She basically blames me in the fact that I failed to purchase the extended warranty. You’re right, my fault. How dare I have the nerve to think that a one thousand dollar value Whirlpool refrigerator would last no further than two and a half years? My bad on that one lady. The end result; I was told that I could purchase a new Whirlpool refrigerator and be sure to get the extended warranty. Yeah, why don’t go practice falling down Whirlpool, I’ll be there in a minute. (That was sarcasm by the way).

2 yrs after my landlord installed WHM31017AW1... Whirlpool oven stove microwave. The door cracked then another crack and pieces from door fell on stove. I removed all loose pieces then glued all cracks & loose pieces on door. Landlord thought door was being closed too hard, silly. After all reviews same, not buying replacement door but having different brand installed.

Ever since I purchased your washing machine, it has sounded like a diesel truck or cement mixer. You cant hear anything over the noise anywhere in the house.Have had two repairmen out to look at it and they say, Thats normal. I have a friend who has the same machine and it doesnt make noise like this one. I will never buy another Whirlpool product again and hope this blows up before the warranty expires. Also the tub is falling apart. What a piece of ** this machine is. You should be ashamed to put trash like that on the market.

Bought new dishwasher on 11/29/2013. Model #WDT710PAYM. The top rack cannot hold much weight. It keeps collapsing. One side keeps falling out of the track. Had man in for repair, still doing it. They sent me a new rack and rollers, still doing it. Having repair man come back again in a few days. I am so disappointed with Whirlpool. I cant believe they went so cheap in building these machines. I gave away a whirlpool gold that was 20 yrs old and it is still going strong with no problems. I just wanted to update up kitchen with stainless steel appliances. I will never buy whirlpool again!! This cannot be fixed. It just doesnt fit tight. Im stuck with a bad dishwasher and shouldnt be.

This washer is 5 years old and the top is rusting out on the inner rim. I have city water that has been tested and found to be totally safe to use and drink. Neighbors using the same water and owning different brand washers have no rust problems. Does anyone else have the same problem with their Cabrio washer?

Bought a Whirlpool Cabrio HE washer over a year ago. Recently, the spin and drain cycle stopped working. Went to find a repair person only to learn that many dont work on this model because of all of its problems. Did find a company who replaced a part ($100). Now sounds like a thrashing machine when it spins. However, now the machine wont even go through a regular cycle. Dont buy this brand!

This is the noisiest refrigerator I have owned. The compressor is so noisy I have to turn the TV up to hear over the fridge in the kitchen. The compressor runs almost constantly, they say thats to make it more efficient. I have called whirlpool and all they say is that it is normal. This unit replace a older Whirlpool fridge that you had to put your ear against to hear it running. It is now on our porch for cold drinks. This will be the last whirlpool product I purchase.

I purchased this washer from Lowes 5 months ago. I did not purchase a store warranty. Started having problems 60 days later. I have to deal with a Whirlpool rep. The company is 150 miles away. They have been to my home 3 times to resolve the issue. They replaced an air trap. The problem... my clothes still wont spin dry!!!

We bought this Whirlpool two door side by side refrigerator freezer at Lowes at what seem like a good deal, until the problems start. On the refrigerator side everything freezes just as solid as the freezer side. We get to looking and find there is no air filter/damper installed. Try to call Whirlpool and you can forget it. 37 Minutes wait time, then a recording comes back and says now your wait time is 47 minutes, long story short you just get put on hold. No help what so ever. Lowes did give us an air filter. But we still got rock solid fresh eggs in the refrigerator. So it was not such a great deal after all. My wife has one big headache and mad as a hornet at Whirlpool. Bet we dont buy another Fridge from them. If I were you Id stay away from Whirlpool products. Have a great day.

Purchased Whirlpool Dishwasher 1 year ago. I use the Dishwasher once a week. When the Dishwasher was originally installed, immediately I noticed when dishes were placed the racks, there is an annoying squeaking sound. I am not exaggerating but the noise can be heard from my sidewalk outside! I called Whirlpool and a technician was sent to my residence. There is nothing wrong with your Dishwasher. I was told to Grease the racks. One year later I still have the same issue! I placed the phone near the Dishwasher to have the Customer Service Rep hear the Loud Squeaking and to no avail. I will never ever buy another product from Whirlpool. Now the latch will not close to the door! I rarely use this appliance, only placing dishes and utensils. No Pots and Pans!!!!! This is going to be another huge bill I will be responsible for paying and I dont feel it is of my own doing. It seems to be apparent that Whirlpool does not stand by their products!!!! I am sure they are aware of all these issues, customers are complaining and nothing seems to be done from reading some of these posts. I am wondering why they are still in business.

Its just OK, the electric cook top heats up slowly, but once heated works OK. Oven is just average! Glass cooktop stains easily and shows some discoloration in places. The glass on the oven door is also discolored on the inside and not cleanable!

We bought this washer from Sears with big hope. Within the first year, we had 14 service call covered by the warranty but required 2 to 3 weeks in doing without. Whirlpool replaced the washer at no charge but continued to have various issues over the years. The new one is the control module that Whirlpool knew was faulty but did not let their customers know. The control module went over the weekend but I repaired it myself and do not have any more issues. I literally went in and tightened all of the hardware, removed and install the pulleys, motors pumps and replaced a lot of keep components with better quality. Guess that year the CEO made only 20 million rather than 19 million. Being an American company I was disappointed by the consumer relations people but everything is a throw away nowadays. Will not buy a Maytag or Whirlpool product again. Where has American product pride gone?

I have had nothing but Whirlpool for 40+ years, I am on my 2nd washer and 2nd dryer! They do the job I need, they are very reliable. If I had any downside it would be they don’t hold a queen size comforter.

I would give no stars for this piece of junk, Whirlpools energy efficient top load washer. I called 1 day after their warranty was up. It was actually purchased on Oct. 9th, 2010. The machine was leaving spots on my clothes from day one (was told it was my detergent)! The machine started making strange noises and not cleaning clothes. It was coming out worse than they went in the machine! I called on Oct. 10th, 2011 to complain. They told me my warranty was up! I had to pay $234.83 to order F7E1 activator and pay repair. The repairman told me that my machine was not delivered until Oct. 14th, 2010. It should have been covered on warranty!

When I purchased my Cabrio washer 31/2 years ago I didnt bother to check reviews since Whirlpool was suppose to be the best of the best. An expensive lesson! A washer that spits out codes?!?! Whos got time for this? We paid 899.00 plus taxes for it, now we paid a repairman 99.00 to tell us its not worth fixing. He said the bearings were completely shot. As he was leaving he said his next service call was for the same type of washer! Whatever happened to appliances that last! Going green is all the rage but yet everything from cars to appliances is built to last only a short while. Judging by these reviews I cant believe Whirlpool didnt recall their garbage!

My machine has been ripping clothes for a few years but I thought, initially, that it was a snap, zipper or hook causing the problem. I recently got fed up and found this: **. It makes it pretty clear that it is a manufacturing defect. I called their customer service centre and spoke to a supervisor that told me it is normal wear and tear and that perhaps the glass in the door had worn out. Yes, thats right, she said maybe the glass has worn out.They are offering ZERO assistance in what would be a $500+ repair for me. Admittedly, my machine is five years old and out of warranty, but to me, when the repair is to install an entirely new style of door so that the clothes no longer get caught underneath, it is a defect. 43 different models of their machines are included in this issue and it was identified in 2012, a year before my machine was made. Why didnt they correct it before that?

We purchased this Kitchen Aid stove December 7, 2016. I dont use the oven much, but have found that when it gets a little dirty and I use the Aqua Life function, it does not clean. Have tried by setting a pan of water in the bottom and raising the temperature to 300 degrees, but nothing cleans. We went with this feature to be more environmentally responsible. Leons, where we purchased the stove, claims that they have heard nothing of this issue and have not been informed of this by their head office.

This microwave had been the best I have used for several reasons. One is the modern design that goes with our kitchen. Two: it heats the food very quietly and produced an even temperature through out the food. Three; The inside of the microwave is easy to clean out.

My range is 2 years old. I would never recommend this range. The AquaLift clean is worthless. Can not get the grease splatters off. If I could afford a new one I would get rid of this range. The AquaLift clean feature is only good for small messes on the bottom.

Bought a new set of Whirlpool Cabrio Platinum tin replace my Maytag that had finally died. I believe this is the worst set Ive ever owned. It wasnt inexpensive but its cheaply built. Cant wash a set of sheets without it getting out of balance, even if you carefully place them in the washer as they recommend. They knock up no matter what you do. The dryer is gas and my clothes still have to be turned back on for more time that should take. We are talking about over an hour. Ive had them just a few months but Ive had it. I want my washer and dryer to just do their jobs like you expect. Im selling them or donating them but whichever they are out of here. Whirlpool, I am ashamed of you. Putting out such a poorly made washer and dryer. Instead of the name Platinum. They should be named Salvage. Never again Whirlpool. Never Again!!!

The average life of a refrigerator is 11 years. We purchased a Whirlpool convertible refrigerator (Model EL7JWKLMS02, Serial # EWR1339731) on 6/12/04 from the Lowes here in Visalia, CA. The first delivered was DOA and Lowes delivered another. That should have been a warning sign. We have had several problems with the product, as early as 2006. All repairs went through Sierra Appliance & Franks Appliances.We are now in the market of another refrigerator to replace this one. We have had to have freon added now for the third time. Sierra Appliance was unable to find any leak, but each time, the freon was depleted. In addition to the health hazard of having freon leaking into the house, we have had the distinct displeasure of having to deal with food waste, etc. Because of the ongoing problems with this product, we are now facing the reality of purchasing another refrigerator to replace this Whirlpool product.Due to this, I feel it is difficult to consider another Whirlpool product and will question any product to ensure that it is not Whirlpool-related. If there is anything that Whirlpool or Lowes can do at this point, it would be appreciated. Thank you for reviewing this note of dissatisfaction. It appears that we will be shopping for a new refrigerator this weekend unless we hear from Whirlpool. In any event, I would like this recorded as a complaint from a former customer.

I had bought from S C Shah & Co, Mylapore a Whirlpool ac 1 ton split magicool dlx cop in March 2016 and installed in March 29 2016 by Cool Control System, kodambakkam From the installation period we had a cooling issue and informed Shah & Co, Mylapore where we bought the ac. They came and checked and informed Whirlpool customer care. Within two months i.e. in May 2016 of installation Whirlpool again uploaded/charged the gas (the service engineers told us this is due to hot summer). Though again we had a cooling issue, we were under the impression as this is due to summer as explained by the technician. After that rainy season came and we didnt use the ac.As we are in December when we complained Whirlpool they said this is due to the copper wire gas is leaking and it has to be replaced and informed that though under WARRANTY, the customer has to pay for replacement (we have used only the 3 mtr copper wire which came with the ac only. we have not used any our own copper wire). Whether WHIRLPOOL GIVES SUCH A QUALITY COPPER WIRE which has to be replaced within 9 months. Now they are informing that you are calling us after 6 months of gas charging, so we cannot service. If you could have called within 3 months we could have serviced you. BUT WE ARE UNDER WARRANTY. NOT EVEN AN YEAR FROM THE DATE OF PURCHASE.Not responding to calls, disconnecting to the calls even if we call their Delhi number 011-49308500. Though under warranty they are not ready to do service and very rude saying, we cant do anything. So, if we buy WHIRLPOOL ac we have to beg them even for their technicians to visit our place. Or we have to do our own service EVEN UNDER WARRANTY. Their local toll free customer care numbers/service executives always give a recorded message saying they cannot service. SUCH A PATHETIC SERVICE.

This French Door refrigerator looked beautiful. There are only two of us in the home. We purchased it at the end of 2014 and it just keeps getting worse. The front of each shelving has cracked. They look like they are dried out plastic the way it cracks. The drawer tracks have seem to keep crumbling pieces off. This is not a cheap refrigerator by no means, this is the first time buying Whirlpool, and I believe the last time.

I am also disappointed with this manufacturer. I recently purchased an over-the-range microwave oven model KHMS2056S. Within 45 days of use, it quit heating. I initially established a service call through Kitchenaids web site, with the first available weekend appointment approximately 2 weeks away. When the contracted service represented arrived (A&E), he asked me for a cup of water and placed it in the microwave, along with a temperature meter. After running the microwave for 45 seconds, he informed me that microwave was not heating. This was the extent of his troubleshooting, only to confirm what I had already reported in my initial service appointment description. The next step was to order parts and wait another 10-20 days for a new service appointment. When I challenged the technician on this, he stated that they were required to verify the problem and check the model/serial number of the appliance. But these were also provided through the automated service appointment system. Thanks to Lowes who allowed me to return the item, even though the purchase date was outside the 30-day window. It seemed obvious to me this warranty contractor was simply creating multiple service calls to inflate the repair costs. And ultimately the consumer pays this.

I will be happy to provide exact details soon but wanted to share I have had most of our clothes and household items-sheets, rugs, towels etc. ruined by this machine. And it is under warranty and Lowes in Dallas, Texas where I purchased it has seen the evidence. I rolled in with a suitcase full of different examples of ruined items and some photos. The repair person Whirlpool sent out was nice but not willing to document clothes and said the machine is fine after a few diagnostics digital checks. He did not run a load of clothes! And it takes forever to set up. My wait was over 3 weeks. etc. Lowes has been incredibly wonderful but states the warranty is Whirlpools decision and all Lowes needs is a RA (return authorization from Whirlpool) and Lowes is happy for me to buy whatever ever washer I like and even are willing to give me a discount as they know how horribly Whirlpool has treated me.The manager stayed on speaker phone with me for over an hour. My husband is a lawyer and I will further pursue this situation as Whirlpool hopes I will just drop it by March when my Whirlpool warranty runs out or give up from protocol internal exhaustion. As they have insulted me in every way... Even suggesting I sell the defective machine to someone else... And I said, How in good faith and having a conscience could I do that? Anyway after spending a lifetime it seems trying my best to get this resolved with a cauliflower ear from being on the phone for so many hours with their resolution leaders and specialists etc. It is obvious I am about to have to go on social media and do everything I can to Save others from this time waster, Save their laundry, etc. and Did I mention at times it leaks a little bit of water out the front. As it was the least of my worries as I was showing nice tech my expensive ruined 900.00 ski pants, ruined shirts etc. I think the machine cost around a 1,000 to 1,200 so... Will get back to you for an update. I have a whole file folder on documentation now and it is not about the money or the fact I cannot wash clothes. It is down to principle... On my third top-level resolution leader in MI. -Jim- basically had me read between the lines that I was dealing with a Fortune 500 company and would never win. He is underestimating the level of frustration and lengths I will go to not be taken advantage of as a woman, a career girl, a wife and a yoga teacher. I will be in Yoga warrior mode and this is disheartening as all I want to do is wash my clothes. Did I mention all my Lulu Lemon pants are ruined and I never put them in the dryer! Only delicate cold etc. Have them remain intact etc. really simple here but Whirlpool not standing by their warranties. And my whole home is outfitted with Jen-air, Kitchen-Aid, Maytag etc. which are all owned by the same company so I have been a very loyal customer who possibly just got a lemon. Or standards at the company have severely changed. More later on developments hopefully. Sad in Dallas.

Whirlpool built in Electric oven Self Cleaning Model # GBS307. Dont Clean your oven! Everytime you clean the oven, the thermal fuse switch will burn up on you and will cost approximately $150.00 to fix. Dont use the self cleaning on this oven!

They are good washers but they are overpriced. They have way too many functions for doing laundry. I know everyone wants their washer to do it all but the machines just can’t. There is no washing machine in the world that can sense a stain and pinpoint it and remove it.

Bought washer, it broke down after 1 year. Repair man could not fix for less than $500. Told him he could have it and fix it and sell it. He turned me down. This week went and bought new washer. Told store they could take my washer and he said No. He told me any Whirlpool washer made in the last 2 years break down and cost more to fix than a new one. That I found out to be true. He showed me plastic circuit board not meant to last. They ripped off a very nice senior citizen. Thanks to my son for going and getting me a new washer. Shame on you, Whirlpool.

I have double door Whirlpool refrigerator 1.3 years old. Since last 1.5 month I face problem. 4-5 times their technicians done visit. Following observations done by them: 1st visit problem - Water run away from back side bucket. Solution - Due to atmosphere moisture. 2nd Visit - Cooling fan not working. After 2nd visit refrigerator not worked. 3rd visit - Compressor fail. 4th visit - replace compressor. After replacement, refrigerator outer surface become heated. Skin will burn if anybody touch refrigerator. Problem still continue... I pay 2000 rs to Whirlpool as per companys norms. I lost my frozen, milk, veg., fruits etc. of approximate 1000 rs.

I had a Whirlpool oven for 14 years. It worked great and the control board burned up during the cleaning cycle. I purchased a new whirlpool oven that did not have an exposed bottom heating element. It takes way too long to preheat and if during baking, you need to change the temperature, it starts preheating again and the displayed temperature is lower than the original temperature that was set at the beginning; and it takes too long for the oven to reach the new temperature. This appears to be the result of the bottom heating element being hidden. Heating and maintaining a consistent temperature is far more important than being able to clean the bottom of the oven especially when this is a self-cleaning oven.Updated on October 20, 2015: This is an update on my last review. I was cooking a cake at 350 degrees and when the designated time was up, I opened the door to check for doneness. The cake needed to cook a little longer, so I closed the door and the temperature immediately went to 300 degrees and started preheating again which of course caused the oven to get too hot for the cake I was baking. Who is designing these ovens??? Certainly not a person that cooks on a day-to-day basis. I will never buy a Whirlpool oven again.

Whirlpool Cabrio Model WTW6500WW1 - Have had good luck with previous Whirlpool Washers so thought I would purchase this one 2 years ago from Menards. Paid more than I normally would and thought it would be worth the extra money. Not so.......As many others, it has a foul odor that will not go away and now sounds like a freight train in the house. Called Whirlpool about this issue and parts are not covered. Total cost of parts including the tool that is needed for this repair is $187.00 not including shipping. Whirlpool has lost my business moving forward as like many others, Im sure. Very disappointed!

I purchased a Whirlpool Water Heater BFG1J5040T3NOV from Lowe’s and have had numerous problems. The biggest issue is having to replace the thermocouple three times. It works fine for about a year then I need to replace it again. This is tiresome and wasteful and Whirlpool should be ashamed. As a company that once had a high reputation, this is sad. I would not recommend buying anything from them, especially their water heaters. After repairing this one, again, I will look elsewhere for the next one.

We purchased a Whirlpool Cabrio washer and dryer less than 2 years ago. These are supposed to be high efficiency appliances, but the washer has never cleaned the clothes well and the dryer often has to be run more than once in order to get the clothes dry. Then, about two weeks ago, the washer started making such a loud noise on the spin cycle that it sounded like a jet plane taking off. It was hard to hear the television when it was running. Today, it started screeching and water leaked on the floor. I called the number listed on my manual and was basically told that it would cost half of what we had paid for the machine to fix it. What efficiency, a poor machine that lasts less than two years. We will never buy Whirlpool appliances again.

My wife dropped a liter of pop 12 inches and broke the plastic shelf on pantry door. When I called Whirlpool, I was told its under use and abuse and they wont pay for the repair. It is an electronic component because of the pantry door. I asked to speak with a supervisor who would only apologize... I asked for the phone number to Corporate and was told there is no number, no email, just a street address to send a letter. How 1950s of them. Owned fridge for 4 months paid for the extended warranty and now I can pay $200 plus or look at a cracked shelf.

We have had a Whirlpool hot water heater for 4 years now. Every three months something has to be replaced on it. Customer service does nothing to help and when we called Monday about a replacement part they told us they could no longer sell parts for that specific heater due to it being in a double wide. I contacted several more people and found out that heater was fine; all we needed was the part. The customer service woman was very rude and not willing to help at all. I told them we don’t have the money to keep replacing their piece of **. I ended up having to order yet again another part that was just replaced 2 months ago from Lowes. So after being with no hot water since Monday, now on Friday it is fixed, I wonder for how long. We do not recommend Whirlpool for nothing and will never buy a piece of ** from them anymore. We have a Whirlpool refrigerator that is causing us problems. I hope to soon get different brands in here to replace what Whirlpool can’t seem to make accurate.

I purchased a Whirlpool French door refrigerator model # gx5fhdxvyo4 in June 2011. Four months ago, ice was forming on the bottom of the freezer. Repair person replaced a clogged plug leading to evaporation tray. Its March 2013 and repair person now has to replace evaporator motor part # W10128551. I contacted Whirlpool and was told the warranty has expired (one year). This repair will be around $175. How can I trust a Whirlpool product in the future?