I bought my Whirlpool Convection oven in mid August 2019 from Lowes. I have had to call no less than 5 times about my NEW oven which I am extremely remorseful of buying. I am so unhappy with my experience mostly due to my expectation that my new oven would have been able to meet my demanding needs baking and cooking. I would have thought that it would have lasted longer than 4-5 months. The bottom left hinge is faulty which I am told is an undocumented problem for this particular oven. I noticed that it was having a problem when the oven wasn’t quite making a seal. Slowly it got worse until now it makes an initial click then I can open it about 5 to 6 inches and then have to lift it up so that I can open it without making a horrible noise and a dent in the frame.The first time I called was on Saturday Jan 4th. It took me 1 hour to get through to speak to a person. I asked why I couldn’t get a new door to the oven and they told me the hinges have to be installed separately because this model is made to be able to take the door off for cleaning purposes. They set me up for service on Wed Jan 8th between 12 and 4p. I wasn’t as unhappy at this point. I even got a text saying that the appliance company would be coming between 12 and 2. At 12 when I woke up after working nights, I got a message saying that they hadn’t received the part yet and that there would be no point in them coming. I called Whirlpool again and they told me that the part was on backorder and that in fact the part had to be fabricated and it may take up to 10 business days but that they would have the part sent directly to my house. By this stage I am very unhappy.I called back this morning and told the person that I would rather have a new oven or my money back and that my less expensive and less decorative oven that came with my house lasted me 20 yrs. I get a lot of “I’m sorry” and “I apologize” but that doesn’t fix my problem. I also told them that now the frame of the oven is being dented so I am going to have a less than perfect appliance which is no fault of my own. The only info the person could give me is the tracking number of the part they were able to locate which would be coming Fedex.I tracked it and it was due to come no later than Tuesday night. So I called the original service company in my area who told me to call to set up the service time when the part came in. I figured I would get a jump on it and call. They told me that they were all booked up this week and I would have to wait until next week. Do you think that this is how your customers should be treated? I feel as though I am being punished by choosing to buy an appliance from Whirlpool. I then tried calling back to set up an appt with a new company but the wait time was too long. I had just worked nights and needed to get some sleep. I called back this afternoon and again had to explain the whole situation AGAIN. I was able to set up an appt with a different company for Monday between 12 and 4 which happens to be on Martin Luther King day…so I am hoping it is not a mistake.Do you think this is fair treatment for a customer who just bought a brand new oven less than 5 months ago? Would you like this type of service? Would this give you any confidence to buy products from Whirlpool? I don’t believe that I would be able to recommend Whirlpool in good faith. The people who I have talked to have never been rude or disrespectful however, I feel as though my unhappiness is just par for the course. I feel as though it is just my tough luck and “oh well so sorry” instead of the attitude that you want to make everything right as quickly as possible. I ask myself if the problem was the store I chose to buy from? If I should have gone to Sears and bought one of their products or where I went wrong.

I purchased a Whirlpool oven/range from Lowes in September 2016. It was working ok until the convection fan stopped working. I purchased the extended warranty for 3 years but the oven stopped working in December (3 months past the extended warranty). When I contacted Whirlpool to complain about the horrible product they have been selling to people, all they could do was suggest a repair company that charges $99 to come out and diagnose the problem. DO NOT BUY any whirlpool appliances. The name brand used to signify quality but the appliances they sell now will not last. BTW I may have used the convection function maybe once per month over the past 3 years ... So its not like I over used the oven.

We have these appliances in our apartment. Its a gas range with a microwave over the hood. We did have the microwave replace a year ago, we have been here for 5.5 years. Its a good stove, we would consider buying one for ourselves.

I am very very unhappy with Whirlpool gold series. We paid more thinking it was better and dont waste your money. I have had the whole package for 3 yrs and every one has broken down. First my dishwasher wasnt cleaning. I had to take the thing apart and clean all bars and still is not cleaning right. My ice maker quit working and then started leaking under fridge. I had to have the water intake valve replaced. And now my oven says its at 350 and wont bake anything. I think the element has gone bad. This is complete junk. I should have known better and got LG.

We purchased this Kitchen Aid stove December 7, 2016. I dont use the oven much, but have found that when it gets a little dirty and I use the Aqua Life function, it does not clean. Have tried by setting a pan of water in the bottom and raising the temperature to 300 degrees, but nothing cleans. We went with this feature to be more environmentally responsible. Leons, where we purchased the stove, claims that they have heard nothing of this issue and have not been informed of this by their head office.

My Whirlpool Gold Star aqualift oven stopped working right at three years, when the warranty ended. I paid the $650 for repairs to the stovetop, hoping this was a one-time situation. Six months later, my oven has quit. This product is not a good investment. Im very disappointed.

Outstanding, however our location has a hard water rating and as such we have to use a deodorizer to balance this out. A wide range of variables which are a fit for my purposes. Interior dimensions and layout are more than perfect for my uses. This particular dishwasher is built in so blends aesthetically into the design of the kitchen seamlessly. The product has a drying system which successfully blows air over the top tray to eliminate wet areas within depressions of crockery, glass, and so forth, its excellent. There is also a light steam setting which removes tough deposits from surfaces.

April 14, 2014: Bought Whirlpool 30 electric stove WFE361LVQ Sept 2009, $545 - only 4.5 years old. While broiling, got strong electric burning smell, filled house. Broiler and oven stopped working (top burners OK). Opened back and found BURNED CONTROL BOARD corner and BURNED OVEN FEED WIRE. Definite SAFETY HAZARD. New panel $289 and wire harness $105 + 25 = $418, discount to $375, + service call to find out why/install guarantee $129 = $505. Ridiculous! Will contact Whirlpool for recall and compensation. Hope other recent entry sees this. (How respond to specific entry, since this response pulls us away from listings?) Meanwhile, well buy any other brand replacement.

We bought a new stove from Lowes in 2015 which is a Whirlpool with an AquaLift self-cleaning function. This function is totally useless. We have tried it several times and it does not remove the grime from the oven. We did not even have a very dirty oven. It doesnt clean the sides at all and the bottom is still dirty. I complained to the store and they told me the AquaLift function should be used every time the oven has been used. They recommend that I use a spray for the oven (which is porcelain) and scrub off the dirt. Give me back my old self-cleaning oven with the high heat. This new technology doesnt work.

Within six months of moving into our new condo, the microwave started making noises like something was loose - like a fan or something - it would sound as if something was catching and would be quiet and then begin making noise. Mostly noisy but once in a while quiet performance. In talking with adjacent condo owner, he said his had just started making the same noise. Asked some of the other neighbors; many said the same thing. Some had theirs repaired; others were ignoring. We had all moved in within a few months of each other in our Phase of completion.Called Decker and Sons where microwave purchased; they said Too bad. Call Whirlpool direct. I did. Was told I could pay to have repaired through a service company. When I said several residents had been having the same problem and it would seem a recall should be made, I was told that 250 similar complaints had to be received before a recall would be considered. If I could find that many, I should contact Whirlpool. Well, that was obviously not possible. My next door neighbor had his repaired before he sold his unit; the new owner recently said she had just replaced the Whirlpool stove because of the poor oven performance (which I have also experienced even though I ungraded) and microwave due to the noise it made. I have also learned that three other neighbors paid over $100 each to have their microwaves fixed over the last few years. I have just continued to use mine. Today an error message came up but a motor noise continued. Came to my computer to check on Error Message meaning and found this site and registering complaint for an obviously poorly constructed/engineered microwave. Obviously, Whirlpool does not care or listen. I will not buy another Whirlpool appliance! I will do my best to warn anyone purchasing appliances to not buy Whirlpool. Had the company admitted poor quality, no problem, as a production problem can occur but to knowingly disregard and ignore is inexcusable.

I bought a Whirlpool gas stove (WFG745H0FS1) 2/1/18. The front control knobs (W11122880) position ink began rubbing off after a year. I sent them pics, their solution was to pay $45 each for new knobs.

Purchased a double wall oven and had it for 13 months. Used it this past Christmas and for the first time used the self cleaning mode. After an hour the power went out and now the oven is dead. Whirlpool service sent me to a local repair company and they want $70 to come out and look at the oven. This seems like a huge problem based on all of the feedback on the web. This is an obvious lemon and Im going to talk all over social media about the poor quality of this product.

My Whirlpool electric range has been a nightmare! I bought this thing 5 years ago and I am having it replaced on Saturday! It had a cleaning thing where I put in distilled water and 20 minutes later I could just wipe it out. Not true. I had to use oven off??? Next the oven would not work. Learned if I turned off the power it would reboot itself! The next thing it did was all on its own it turned the temp. from 250 degrees to a full BROIL. The oven now will not heat up to 350 degrees! I just blew $1200.00! On the other hand I did buy a Whirlpool fridge. It has been awesome!

I have a home that was new 5 years ago. My microwave/oven Whirlpool Gold was built in March 2005. The light bulb went out in the microwave 3 days ago. The users guide that comes with the unit says for this call assistance. I called the local appliance co. Cost to replace the bulb is $10 parts, $65 service call $25 labor thats $100 plus tax for a $.10 bulb! I called Whirlpool. What a joke, the biggest bunch of puppets paid by a Michigan based company who never heard of what happened in Detroit! They were no help and understood my frustration but flat did not give a **! For a $.10 part Whirlpool is willing to get bad press worth whatever I can amass!

I bought a Whirlpool over the stove microwave. It was to replace a GE that was over nine years old. 40 days after purchase and installation the plastic started chipping and peeling. I contacted Whirlpool customer service and was told that it was a cosmetic problem and my warranty stated that I had thirty days of warranty on cosmetic problems. This was a problem because chipping and cracking didnt happen within 30 days. The chipping and cracking continued to get worse. I again called customer service because the warranty stated that workmanship and bad parts were covered up to one year. I was told that because it was over my stove that this was to be expected. I thought this was a dumb answer because had I known that an over the stove microwave would have problems from cooking I would have installed it in my living room over the television. I called customer service several times. One of the times I called I talked to a representative who actually acted as if she wanted to help me. She suggested sending an e-mail with pictures and gave me an e-mail address. I did this and got no response. I was getting close to the warranty expiration date. I called again and was told that pictures wouldnt work; I would have to pay to have a serviceman come out and write a statement saying that it was not cosmetic. The cracking and chipping is so bad that I cant clean parts of the door because the cloth or sponges catch on the cracks. The door on the GE microwave did not look as bad after nine years of use as the Whirlpool does after 1 year and 8 days of use. I am not the smartest person in the world but I know the difference between poor quality material and workmanship as opposed to cosmetic problems. Im pretty sure that if my wife put her makeup on and pieces of her face started cracking and falling off she wouldnt want to hear that it is not a real problem its only cosmetic. Bottom line is I am very dissatisfied with the poor customer service and warranty problems I have experienced. I will not buy another Whirlpool product and would strongly suggest to others to buy any brand but Whirlpool.

We have had our Whirlpool oven for 3 years now. They make top of the line products and the oven cooks very well. I have cooked a lot of cakes and cupcakes in my Whirlpool oven. If I had to buy another oven it would be a Whirlpool.

My gas range doesnt work all that well. Sometimes the flame catches and lights, sometimes it doesnt. Oven seems to be less than steady in cooking. It is ok, but I wouldnt buy again.

I bought a Whirlpool over the range microwave in 2015, after about 6 months in I noticed that the microwave door was starting to crack. I thought maybe I bought a cracked one. About a year in the microwave is cracked. Pieces of the microwave are starting to fall on the food I am cooking. The last straw was when my 4-year-old was gagging and then choking on a piece of the plastic that fell from my microwave.

I called the dealers repair department, which said they had not seen this before and it looks defective. I have used the oven less than a dozen times. It is virtually new. They submitted pictures to Whirlpool. The oven surround is not replaceable, so the request is to get a new oven. Whirlpool responded with, This is normal... when the cracks break through, then there is a problem. What?! I have been cooking for over 50 years and have never had this experience before. This product is under warranty. By the time it cracks through, it will be too late to do anything about it. Since when is crazing on the oven bottom natural, especially after only a very few times used? This is defective and Whirlpool is shirking their warranty. I am very dissatisfied.

I bought my Whirlpool range in 2009. Good thing I bought an extra warranty because since then, my oven has stopped working about 5 or 6 times. When I turn the oven on, it does the clicking sound, it starts up then it turns off and sometimes it doesnt even turn on. In 2010, I had my turkey ready for the oven at Thanksgiving. I turned on the oven and nothing. I had to cut the turkey and deep fry it. In 2011, same time on Thanksgiving and now Ive been waiting for 2 weeks for the part. I have 4 kids. I need an oven. I cant take this anymore. Also, out of the blue, sometimes the stove top starts clicking on its own and it scares the hell out of us. I have to unplug the stove. Help.

Lasted a whole two years, no warranty from Whirlpool. No biggie until I read countless complaints that Whirlpool OTR microwaves dont last. When I was young we had a Whirlpool microwave oven that lasted 15 years. Apparently this one (made in China) is the direction Whirlpool has chosen to take, cheaper products for higher profits.

I am also disappointed with this manufacturer. I recently purchased an over-the-range microwave oven model KHMS2056S. Within 45 days of use, it quit heating. I initially established a service call through Kitchenaids web site, with the first available weekend appointment approximately 2 weeks away. When the contracted service represented arrived (A&E), he asked me for a cup of water and placed it in the microwave, along with a temperature meter. After running the microwave for 45 seconds, he informed me that microwave was not heating. This was the extent of his troubleshooting, only to confirm what I had already reported in my initial service appointment description. The next step was to order parts and wait another 10-20 days for a new service appointment. When I challenged the technician on this, he stated that they were required to verify the problem and check the model/serial number of the appliance. But these were also provided through the automated service appointment system. Thanks to Lowes who allowed me to return the item, even though the purchase date was outside the 30-day window. It seemed obvious to me this warranty contractor was simply creating multiple service calls to inflate the repair costs. And ultimately the consumer pays this.

Purchased WP fridge, stove, and dishwasher at the same time. All were the gold series. At 20 months, freezer stopped cooling. WP would not cover the repair. Refrigerator has been noisy from day one. This company does not care about their customers.

I just bought a house with a Whirlpool Accubake wall oven and after I did a self-clean, the oven quit working. It goes through the motions of working but neither element heats up. After replacing the elements ($95), I am going to replace the thermal fuse to see if that cures the problem. Whirlpools automated Customer Service phone service sucks. You cant talk to anyone about troubleshooting any problems so you spend money until you eliminate all possibilities.

Dont buy. Purchased over the range microwave. Service order less than a week after install. Heats unevenly. Burns center of bacon consistently without fully cooking ends. Popcorn pops half the kernels yet Whirlpool says nothing wrong with product. Well within 1 year warranty but had to pay for service call cause Whirlpool determined microwave was operating as manufactured. Laughable! This company does not stand behind their product or their customers. Never again will I purchase a Whirlpool product.

Just about three years old our washing machine started making a horrible noise and soon after a horrible smell. Won’t complete spin and dry. The bearing inside the drum has failed. The pump is making an unusual noise. I see a lot of reviews about this product. I find it strange that it appears to have a good rating at all the advertisers but in reality it’s really a horrible machine. Shame on Whirlpool for our landfills, dumps and recycle bins with absolute garbage plastic and metal Has to be recycled. We have only disposable garbage for appliances.

This is an EXTREMELY dangerous range. The burner knobs leak - turn on with just a bump and leak gas. Any slight movement causes the knob to move and allows the gas to leak before the igniter ignites the gas. Has happened THREE times!!!! Has this product been recalled???

Cabrio Whirlpool Washer - Bought this washer from HHGregg in Orange Park, Florida. This washing machine is horrible!! It does not fill the tub with water enough to even cover the clothes. Some of the clothes are not even wet. They just sit in dirty water, no agitation. Then it refills with water and the rinse water is dirty, there is no agitation or movement during the wash cycle. My clothes are stained and dried food and dirt are still on the clothes. My white clothes are now gray. This is the worst machine. I have tried everything. I am now hand washing the clothes and trying to add water to at least cover the clothes but the sensor just drains the extra water out. This machine is less than a year old. There should be a class action lawsuit against Whirlpool. I am not the only one; everyone that has this machine says it is a nightmare.

Whirlpool’s WFG505M0BS is a reliable gas range. It doesn’t have a lot of bells and whistles (no self-cleaning mode or convection oven), but it’s also not priced as such. If you’re looking for an appliance that’s sleek, smartly designed, and quick to heat up, it won’t disappoint.

Aqualift cleaning does not work. I am old with bad knees and do not need an oven that has to be cleaned manually. This technology is a joke and everyone who bought one should be reimbursed. One reviewer indicated that there should be a class action lawsuit for this situation. I agree!

Purchased our stainless steel Whirlpool Gold range hood microwave oven in January 2011. By August, there were problems. It was noisy. It would occasionally shut off for no apparent reason and eventually in August of that same year, it completely stopped heating. The magnetron was replaced at no charge because it was still under warranty. The microwave has continued to run very loudly, vibrate a lot and is still prone to random shutoffs. Now a little over 2 years later, it has now stopped heating again...I am assuming another bad magnetron. How is that possible? Our last microwave lasted for over 10 years! In fact we got rid of it when it was still working fine so we could get this one for over the range instead of on our countertop. So now I have a Whirlpool paper weight for which I originally paid $485. When I called Whirlpool, I was informed a service call would be $130.00 PLUS any necessary parts and labor costs OR I could purchase the repair plus 1-yr extended warranty for $289.95. Upon requesting to speak to a supervisor, I was informed that there were no flags in the system indicating any problems with this line of microwaves. I further inquired on how they are aware of problems... Essentially a phone call warrants little proof of any problem. A service tech would have to actually go out and witness that there is a problem for it to be noted. So, for those of us that simply decide to turn our back on the product and buy a new microwave, it would go undocumented by their company. My top-of-the-line microwave is less than 3 years old and has broken down again. Doesnt common sense tell you that there is a problem with the quality? I know Whirlpool has been around for 100+ years and I really want to like them, but if they dont support the consumers that purchased their products, I can no longer do the same for them.

We bought a dishwasher, stove and refrigerator last month. Dishwasher and stove work great, however the refrigerator is junk! The freezer part works great, but the refrigerator doesnt cool at all. The first time he was here the repair man said the seal on the door was bad and he glued it. He told us to not open the door for 48 hours then everything would be fine. IT WASNT. A week and a half later he came back. He looked inside, scratched his head and told us, “This model should have the “deluxe” fan and I dont think it does!” Said he would be back in 6 days with the fan and well “see if that fixes it”.I called Whirlpool service waited on hold for an hour before getting cut off. Called back waited 35 more minutes but actually got to speak to someone. The big solution... They offered me a 6 month extended warranty!!! Ive lost an entire refrigerator full of food. Missed two days of work and am going to miss another when he brings the “deluxe” fan. Also been eating out all month and probably spent $100 buying ice. IE... MOST EXPENSIVE REFRIGERATOR EVER!!!

My three month old $2,000 combination microwave-oven works a fine, its the just the details that stink. For example: There is no way to turn off the turntable. Yes! a crappy $40 microwave can do this, but not this one. Liquid got into the middle of the door window. You cant open it up to clean, they want to send a technician to clean that up so you can actually see through the window. How much? $150. How was it possible that Whirlpool did not adequately seal the glass? They dont care, and dont care about how it looks.

Three years ago I bought a Whirlpool 22 cf bottom freezer (GB2FHDXWB02) & within 2 weeks it developed its first problem. Ive had service men out 3 times (on an extended warranty) for ice buildup and leakage, presumably from the icemaker, and the problem hasnt been solved yet. I tried to open the freezer tonight and the handle pulled off in my hands, nearly sending me head over heels. This thing is a major lemon!!! Dont get me wrong: I love the design! It looks good, keeps everything at the right temps & the bottom freezer is a great idea. Id buy the same design again if I could guarantee no leakage and a handle that wont separate from the door. Now Im having problems getting the repair service to come out here again, despite the warranty. Meanwhile, the fridge is leaking onto the wood laminate floor causing damage. I just replaced an ancient dishwasher & my old Whirlpool glasstop stove after its oven failed. I cant afford a new fridge too.

I bought an whirlpool stove from conn store in 2007. The oven hasnt work right since day one. They send different people out to service it - still dont work the right. We smell gas when we try to light it. It wont come on 90 percent of the time, sometime we have wait a while to start it. They refuse to exchange from day one, we cant afford to throw our money away so we do more top cooking than bottom.

I purchased a new home in 2005 and equipped the kitchen with Whirlpool appliances. Every single appliance has broken at least once. The refrigerator ice-maker has been repaired once and replaced twice. Some of the control panel buttons on the dishwasher work some of the time. Other times we have to strike the panel to make them work. Weve had to replace the handle on the microwave door twice at nearly $50 a pop. And the motherboard on the dual-oven has been replaced once. I will NEVER purchase another Whirlpool appliance for as long as I live.

Yesterday morning I was in my bedroom when I heard a bang... I went in to the kitchen and looked around and couldnt see anything. Then I saw my cat sitting on the floor and looking up at the microwave... It was then I noticed that the glass on the front was all crazed and making a tinkling sound. Several pieces had fallen on the stove top underneath. I had to call the repair man who said he had never heard of this before. He had to remove the door. I could not use my stove with the danger of glass falling in to food. He had to order a new door and I had to spend $65 then. When he puts the door in, it will be another $200 or more.

Whirlpool Water Heater FG1F4040S3NOV - I had this water heater installed in 2005 by a professional plumber and every year since like clockwork, I have to replace the gas control valve/thermostat. Last year, Sears came and did the work and made their arrangements to have the part replaced. This year 2012, March 9 my gas control valve went again. The unit is not even a year old and broke again. Unfortunately, the six-year warranty is up on the hot water tank. I called Whirlpool two times. The first time, the guy told me that the warranty was up and hung up on me! The second time, the guy would not honor the replacing of a part that is not even a year old yet. The money I spent over the six years making repair on it, I could have bought a new one. This company is nothing but a bunch of **. Is there anything that I can do? I have paid to replace this five years in a row.

I love my glass top stove and glad I purchased it, so much easier to clean, I think they should all be made self-clean on any stove, I did not notice that some dont come with it and some dont. Remember not to start cleaning the top of the stove until you can touch it with your hand.

I purchased a brand-new, $4600 36 gas range online. They finally installed all appliances by 10:30 pm last Friday, July 8, 2011. On Saturday, July 9, 2011, I woke at 2 am to weird smell (gas). I opened all the windows and went back to bed not sure since we never had gas before. Gas company came out that day and determined that the burners were bypassing gas. Jenn-Air said it was normal for some gas to come out and that they have sent the repair technician out three times to not find any leaks. The gas company red-tagged the stove saying it was hazardous. Jenn-Air has terrible customer service. I was on the phone Monday to Friday this week, every day talking with safety managers to supervisors with no results. This will be the LAST Jenn-Air purchase EVER!

We just recently remodelled our kitchen and decided to buy a Whirlpool Range. Big mistake. First off, the range was advertised as a built in but it ended up looking like a slide in. We were disappointed but decided it was ok as long as the range performed fine. However, within 6 months of buying it, the oven fan broke and the oven became unusable. I used it only 2 - 3 times before it gave up. Extremely disappointed. Our old oven was sturdier and lasted many years and was in a very good condition when we gave it away. Extremely disappointed since we paid a lot for it.

We bought a new oven/range in April 2019. December 7th 2019 it stopped working. No power at all. We contacted Whirlpool about our unit as it was still under the year warranty. They contacted their local repair company. 3 times they have said they were coming out to fix it and they had the part. Three times they have told us never mind. They didnt have the part and would have to come later. Most recent update, they wont get the part until the 20th and wont make it out until the 23rd. That is over 2 weeks after our unit broke and it is the holidays and we will have family visiting. We have tried to get answers about what is really going on and we keep being told they cant help us or give us any answers. So frustrated. You can bet I will never buy another Whirlpool appliance again!

Our long and tortuous experience began in 2013 and continues to this day. But Ill just give the headlines. In August 2013 we bought Whirlpool BTM French Door KFIS20XVMS11 from Lowes. Three years later we learned that model number appeared on the attached recall notice which had been issued just days before our unit was delivered in September. Neither Lowes nor Whirlpool notified us of this recall which described a simple repair to a part that was leaking so slowly that its effects took three years to show up in a destroyed floor and cabinet enclosure that will cost $2981 (and still rising) to repair.We called AIG, the company behind the extended warranty provider, and they responded promptly by dispatching a Whirlpool factory authorized service technician who attempted unsuccessfully to drag the unit from its alcove over the warped, erupted floor beneath. With the refrigerator half-way out of its enclosure, the technician stopped and asked us to sign a waiver of liability. When we refused, he announced that the problem was water damage and he jammed the unit back into place, leaving dents in both doors and the freezer drawer below.We went to Lowes, who strung us along for several months before sending an engineer whose report concluded that the problem was a manufacturers defect (The Lowes engineer and his associate damaged the unit further when they forced it back into place over a floor made more uneven when they removed the pieces of rotted oak shown in the accompanying photo.). Based upon the engineers report, which Lowes said it had no duty to share, we were given a 1-800 number for Whirlpool customer service, with assurance that we would be taken care of. Although we had to start from cold without the engineers report, Whirlpool customer service was initially very accommodating and gave us hope. For a moment, I thought we were going to get resolution. They assigned a case number and we supplied the requested documentation. That was on a Friday in March, 2017.Monday we were surprised to receive a sternly worded notice from the Whirlpool Law Department that a clerk there would be taking over our case. We realized that we were far from resolution. Why did the Law Department intervene? We dont know. We guess it may be because they want to avoid a class action lawsuit on behalf of possibly thousands of leaky refrigerator owners (Whirlpool, KitchenAid, Maytag, Jenn-Air and Amana units were all among the affected). In any case, since January we have been monkey-in-the middle among Whirlpools various departments, Lowes various departments and AIG, with no progress. What do we want? We just want things back the way they were before our leaky refrigerator did its damage and before Lowes and Whirlpool demolished our good as new looking KitchenAid refrigerator in the process of telling us they wont fix it.Footnote: We purchased all new KitchenAid Architect series appliances in August/September 2013, including top of line cooktop, dishwasher, convection microwave, convection oven and a French door cabinet depth refrigerator. Every unit except the cooktop has required warranty service, including five expensive electronic parts replacements. Fortunately we bought extended warranty service from KitchenAid/AIG, who have been terrific to deal with on the parts replacements. I dont recommend Whirlpool appliances but if you are intent on buying them, I do highly recommend extended warranties. As for the value of Whirlpools manufacturers warranty, watch this space. Ill be back with the final resolution.

Over-the-range microwave hood combo - It is not that it does not work, it just wont shut off! Close the door, it turns on. Touch the side, it turns on. I have walked in the kitchen and found it on! I am afraid it will turn on when I am not home and burn down my house! After reading the poor customer service received by others, I will just replace it.

Very functional microwave which also comes in convection oven if needed. Stainless steel, finger print resistant, is very handy and easy to clean. Overall very happy with it so far. Much better than the earlier Samsung that we had.

Aug 2012 bought washer, dryer, stove microwave/hood, dishwasher, fridge. $5000 later I had a service call on washer. Clothes stuck in washer for over 3 days to get fixed. Oven igniter has went out for the third time, 1 broke knob on stove. Dishwasher leaves dishes wet after cycle. Fridge handle fell off, crisper drawer rail broke off, and a door shelf is cracked. I am a veteran and unemployed. What happens when warranty expires and all my CRAP whirlpool breaks a week later? Also was told warranty doesnt cover the crisper drawer. They didnt tell me that when I purchased at Spencers on 75th ave and Bell road. Salesman at Spencers, Dan ** told us everything is covered. Im not a happy customer or VETERAN!

I paid $1246 for a Whirlpool glass top range. This was not a cheap model, but I wanted it as the starting point of my new kitchen. After only about a year, we noticed that the area surrounding the operation controls was turning a funny color. On closer inspection, we noticed what appeared to be something peeling off, it was paint! The area surrounding the controls, which appeared to be brushed metal, was actually painted plastic! I was furious that an appliance at this cost level was made of plastic....really, a stove top made of painted plastic? I complained and after a huge fuss they agreed to come out and replace it ONCE. Well its been just over a year since they replaced it, and guess what? It is peeling off again!I dont know what to do, as Whirlpool obviously has gone the cheap end and doesnt want to fix problems. As others have mentioned, they say that it is JUST cosmetic, and they wont cover it under warranty...now my first new appliance for my first new kitchen since 1972 looks like crap! I should have kept my old avocado green appliances - they lasted over 40 years, still worked, and still looked good (except they were green). I wont ever buy another Whirlpool appliance. For those who mentioned that their appliance would turn on unexpectedly, please check recalls....this is one of the major problems on recall. Buyer beware!!!!

Ive owned whirlpool appliances for forty years or more, and have been consistently pleased with them. My first washer and dryer lasted eighteen years while raising a family. Brand X lasted eight years with at least four repairs before we dumped the set. We moved and sold one set with the house, but my newest washer and dryer set is eleven years, and works fine. Ive had at least four ranges. We sold two of them with the houses, but theyve all been fine, just bought a snazzy new Whirlpool range as an upgrade. Im on my fourth Whirlpool refrigerator, but again we sold one with the house and we upgraded one perfectly good Whirlpool refrigerator to a bigger side by side with icemaker. Third whirlpool dishwasher. Weve moved a lot, leaving behind appliances and buying new ones. Sure, Whirlpool appliances break down, but they sell zillions of them, and you never hear about the zillions that never break down.

We have never had problems with our old Kenmore appliances. Since we have had the Whirlpool complete set we have had problems with both the Refrigerator and now the Stove. The fridge had already been re-engineered by the time the repair man got here but the fix didnt work. We had a 50 degree refrigerator for over a month. Now the stove wont keep a constant temperature so we wait for the service man once again. They look beautiful but they are the worst we have owned over our 36 years. They obviously have engineering issues looking at all the other reviews. I dont see us purchasing another Whirlpool appliance in the future.

Whirlpool claims this technology works to clean the oven; however after one month of use and one casserole spill, we attempted 3x to use this system and the cleaning process was a total failure. The gravy spill on the bottom and mild oil residue on the sides from roasted vegetables was the same as before the cleaning cycle was tried. The cleaning kit accessory from the company was a joke. It consisted of 2 sponges and a small scraper! We purchased the slide in model WEE745HOFS. Buyers of any and all Whirlpool products with Aqualift BEWARE... It does not work. We have since replaced the product with a range with the traditional cleaning process system that has worked for decades in most major brands.

Whirlpool electric range oven wont turn off. Used the oven 2 or so times per year.... Very unsafe, expecting internal breaker that would shut the thing down. Whirlpool Range/Oven PT3196685 happened on 6-10-2014, was baking cookies with timer on for 9 min. First batch turn out good, 2nd batch on fire before even get to 6 min, the burner is brightly hot and cant shut off from the panel... Saw ERR then COOL indicator... Tried but no respond from panel. The burner element wont turn off and temp keep rising white hot... The only way to shutoff is the house circuit breaker. But soon you turn on the breaker, the oven would turn on by itself and you cant switch it off. Where is the safety breaker on these range/oven when something goes beyond 500 degree..... UNSAFE PRODUCT. Ordered a new Whirlpool Gold 700 series but canceled after discovered others experienced similar situation with the new product. Could have burn down the house and worst when lives involved. WONDER IF ANYTHING WAS DONE TO CORRECT THESE SAFETY ISSUE.

My range was made after this date and needs this Service Bulletin part. Whirlpool refuses to ship at no cost. I have spent money on this already to discover they knew the issue in April 2004 yet sold the range in October 2005. Rena in service stated she is the highest authority at Whirlpool anyone can talk to!

Its just OK, the electric cook top heats up slowly, but once heated works OK. Oven is just average! Glass cooktop stains easily and shows some discoloration in places. The glass on the oven door is also discolored on the inside and not cleanable!

Whirlpool Washer WTW8700EC + Dryer WGD8700EC. Bought to replace a 35-year-old Whirlpool set that is still working and had no repairs in that 35 years of ownership. Gave to family member and its working well. Was not a cheap item but well worth the money. It performs beautifully. I chose Whirlpool. It is a proven brand with a long history of reliability. When I bought my last Whirlpool, I bought the top of the line model washer and dryer. They say you get what you pay for and that holds true in my case as has with many others who believe it! So this time I did the same thing and bought the best top loader they had. It has many options I still need to learn. I just use it like the old machine and dont need to worry about types of fabrics or making mistakes. Just follow the instructions for detergent and softeners and all is good. This machine cleans as great as the old one without beating the clothes to death. New agitator design keeps from paddling the clothes, so I dont need to use the gentle cycle or medium to preserve the clothes. The dryer I can say is most efficient as I noticed it took far less time to dry, and notice a small drop in my electric bill and gas bill. I think this will be my last machine ever needed. I do take care of my things and I do clean and polish my machines, they are an investment like a car or house. Front loaders have a lot of problems with leaks from the doors. Will stick with top load only!

The front of the stove gets so hot you can burn yourself and I feel it is not safe around small children or grandchildren, and it should addressed to fix the problem not just cover it up. Please give me the info to fix the problem before I have to sue over my grandchildren and great children getting burned.

2 yrs after my landlord installed WHM31017AW1... Whirlpool oven stove microwave. The door cracked then another crack and pieces from door fell on stove. I removed all loose pieces then glued all cracks & loose pieces on door. Landlord thought door was being closed too hard, silly. After all reviews same, not buying replacement door but having different brand installed.

I have a Whirlpool AccuBake gas range. I started by contacting my local repairman because my stove was out of warranty. The first company came out 3 times and replaced three parts, which didnt work. The cost was $297.00. I originally paid $598.00 for the stove. After they deemed it non-repairable, I contacted Whirlpool. They basically said it was my fault for not buying the warranty. I then contacted the BBB. Anne ** from Whirlpool contacted me and had another Whirlpool service tech come out at no charge to me. But guess what, they deemed it non-repairable too. Its a shame that companies no longer stand behind their product. Its very apparent that this is a manufacturers defect. They should replace the stove.

My stove is good, I have gone through 2 refrigerators in less than 8 years and the replacement is having issues. Service is a joke, customer service is questionable but trying to assist but at this point will not recommend whirlpool products.

I purchase December 2019, I had my previous stove for 20 years and wanted a new fresh look. I purchased the stove during a Black Friday sale. Started having problems with the door not closing. Customer service hold time took days and hours of hold time. Took 3 weeks to repair. Now seeing and hearing sparking and its week before Thanksgiving NO STOVE AT ALL. DONT BUY!!!! What happens when warranty is over????

Aqualift Self Cleaning - JUNK! JUNK! JUNK! The oven does NOT heat properly and it is NOT self-cleaning. Whirlpool should be ashamed of itself. We ALL need a refund. Class Action suit looming. DO NOT BUY THIS PRODUCT!

Four microwave ovens to finally get one that works. Four months after purchase, the French door fridge accumulated ice, 3/4 thick, in the bottom of the freezer compartment. I had no knowledge of this until the drawer became difficult to open and close. Lowes is replacing the unit.

Whirlpool Gas Range WFG540H0es - Purchased 2 months ago. After 2 weeks there was a spill. The black burner caps are powder coated. After cooling we washed it with dish detergent & a sponge. The powder coating came off. Called the company. They replaced burner caps. Last week there was a spill and it stained the burner bases which are powder coated in a silver color. We tried 409 cleaner, Windex, dish detergent with a sponge. Could NOT get the stain out started removing powder coating. Called the company they ONLY guarantee cosmetic appearance 30 days. They wanted $139.00 for a new set of burner bases. I am going to go back to Lowes & see if we can return this Whirlpool range.

We purchased our oven new in a package deal with the rest of our kitchen appliances four years ago. The bottom heating element in the oven has already stopped working. Every oven I have seen in my life has lasted a minimum of 15 years, and most 20. All I can say is DO NOT BUY WHIRLPOOL APPLIANCES! In the past 4 years, weve had the repair technician work on the Whirlpool refrigerator (once), dishwasher (3 times), and microwave (3 times). Now, the stove isnt working correctly, making this a total of 8 home visits by the Whirlpool repairman. Whirlpool is manufacturing trash for the landfill now, not quality lasting appliances.

I purchased at Lowes and they say was without warranty. I have had all kinds of trouble. The pilot light was replaced in the burner easily because of recall. Now the pilot will not stay lighted unless you tap on the gas valve. Then as soon as the water temperature comes up, the burner and the pilot light go out. I went to Lowes for a new gas valve. They have one for natural gas of $58. They do not stock for propane. I have to purchase from Whirlpool which costs $228. Their comment is that it is more expensive to build another. They do not change offices any longer because of PSi difference bull crap. I purchased a Whirlpool gas stove 2 to 3 years ago and I had to purchase an LP change over kit to use it. This is nothing but a case price extortion. I will never purchase another Whirlpool product again and I would advise no one else either!

It is a double oven. Temp varies too much. The oven is very inconsistent. Cooking Thanksgiving the temperature would not stay even. It took much longer than intended. It was quite frustrating. I would not recommend the Whirlpool double oven.

Posted the following review of this oven on the Whirlpool website: How did this get 5 stars with so many complaints? Ive only used this oven once since installed last Sunday. It heated my kitchen up at least 3 degrees. I live in the South so evidently its not meant for southern summers. It does look nice but if Id known the fan blows such hot air out of the bottom, I wouldnt have chosen this one. Afraid if I use the self cleaning cycle, it will burn my hard wood floor. Probably why there are many complaints about uneven cooking and long to preheat since all the heat is blowing out of the bottom. I received an email saying it didnt meet their website guidelines and they wouldnt post it. Interesting?!

I bought a new Whirlpool electric range in the spring of 2008 and purchased the extended warranty from Leons. The oven worked fine for the first three & 1/2 years, but then the bottom element in the oven seemed to have stopped working. The top element would still come on, in an effort to keep the oven at temperature, but was not effective.I called in a repair. The technician showed up, turned the oven on, noted that the bottom element did not come on properly & replaced the motherboard in the control panel with no further diagnosis. The oven worked for approximately 9 months and then the problem recurred. I called in another warranty repair. This time when the technician showed up, he turned the oven on & told me he was going to order a new bottom element, which he installed about a week later, again, with no further diagnosis.Now, here we are again, one month off warranty and 6 mos since the last repair, and again, the bottom element in the oven is not working correctly. I reported the issue & my dissatisfaction to Whirlpool and was basically told, How sad, too bad - hardware components fail and theres nothing we are going to do about it. Seriously? This range is just barely 5 years old and has a history of repeated problems with the bake function - obviously, something is defective in this product.I can see it, if I had not had any problems until this point, but when the same issue keeps coming up & obviously has not been correctly diagnosed and repaired, I would think they would have enough integrity to offer some kind of help or solution. Given the history here, its highly unlikely that Im going to be willing to spend big bucks on another attempted repair that, in all likelihood, will be merely a short term band-aid, so Ill probably have to buy another new range - which I cant really afford right now. Trust me, it will not be a Whirlpool & it will not be from Leons.

In 2015 door of top loading washer (Whirlpool Cabrio Washer) needed total replacement. Lucky I had an extended warranty. 2018 March, extended warranty expired and now have the exact same problem. Pretty crummy product if major part like a door has to be replaced every 3-4 years. We do not wash large items like blankets/quilts in this machine. That goes to a laundromat where there are oversized machines or to a dry cleaner. So the only reason for this breakage is a default in the lid assembly. There is only one phone number for customer service, repair, parts etc. Put in my service call and filed a complaint at same time hoping for at least a small discount. Ha! $100 plus tax for service call- part price ranges from $150-230 plus tax. Whirlpool could tell me the part exists but would not say how long it takes to get it! Do NOT buy Whirlpool washer with top load lid that has glass window. Big problem is that Whirlpool now has Jenn-Air, KitchenAid, Maytag and Amana all under their umbrella.

Whirlpool - Back in the 1980s we had Whirlpool appliances that lasted for many, many years. We are now in our mid 60s and retired. We purchased a new home 2-1/2 years ago. Whirlpool appliances were provided with our new home. We were quite pleased at the time. However, we are now sorry we have them.We are very easy on everything we own. When we replace appliances, cars, furniture, etc. we are generally able to sell our used items, which are always in great condition. Unfortunately, this is not the case with our current appliances. I will list the many problems.Combo range hood/microwave oven: it vented absolutely nothing. The microwave oven had its own set of just plain silly issues with the manner in which the touchpad had to be set. The oven did at least work. 2/2013 we had a Broan range hood installed and vented to the outside and purchased a Whirlpool countertop microwave oven. Again we had the little issues with using the touchpad plus the door was very hard to open. This countertop microwave oven failed 1/2015, less than a year of usage. At this time we purchased a Panasonic microwave that is much simpler to use.The Smooth-top range/oven looks nice. It is the most inconsistent range/oven we have ever owned. You cannot lower the cooktop burners to simmer. There is no simmer. On that setting it may as well be turned off. I can set it at about 9 oclock on the dial and some days that may be simmer. Others days it could be higher. Overall, the burners have no consistency. The oven cools quickly and I must be mindful not to toss in a 2nd sheet of cookies without checking the temperature. I have never had to do this on any other oven we have owned.The dishwasher does clean my dishes, thank goodness. However, I have had 2 service calls (under warranty) for a little gasket (hinge pad) which keeps the door propped a bit while loading the silverware into the basket. This piece has failed a third time I will just live without being able to prop the door. And then there is the silverware basket. Each piece must be loaded, handle first, into the slots on the basket. Of course, some of my silverware has wider handles so this does not work well. Such a poor design.The refrigerator was my pride and joy. We paid the extra charge for the French door style instead of the side-by-side style that came with the house. My charges here are more serious. 2 of the little door shelves have broken. Oddly enough these are small shelves which have some items on them that are not used often. If I choose to replace them, it will cost me over 25.00 for each of these little gems. Now, a piece of plastic on the veggie drawer has broken so I must be mindful not to let the drawer drop.Worst of all was the last service call out of warranty. I had standing water/ice on the floor of the freezer. Apparently this was due to a poor design and my service man replaced it with a new P-Trap that actually works. Yes, the original design was bad, yet I still had to pay for the replacement. Seems like this should have been a recall and replaced free of charge. Instead my total charge was 144.06. UGH!!! Now, I do understand I was likely provided bottom of the line appliances with my new home, but to have issues with all of them is ridiculous.

Whirlpool White Ice gas range with aqualift technology. Whirlpool uses a self-cleaning technology called AquaLift to clean the oven. It does not work. It does not clean the oven no matter how many times you run the cycle. I have contacted Whirlpool 3 times and they did respond. They first suggested buying their oven cleaner. I purchased the oven cleaner and it did not work! They then said that aqualift will only clean the bottom of the oven (it does not). Who buys a brand new oven that does not have a self-cleaning feature? I read reviews online prior to buying this oven and unfortunately for me, there were no bad reviews. However, I just checked again and there are numerous reviews stating that aqualift technology did not work for them either. This oven bakes but it does not clean and Whirlpool will tell you not to use oven cleaners in your gas oven because they will damage the surface of the oven. I currently have a very dirty oven and no effective way to clean it! Do not buy this oven if you want a self-cleaning oven. This oven should be recalled and money refunded. I would never knowingly buy an oven that does not self-clean. This Whirlpool with Aqualift is not effective and the company had to test this before it was marketed. I do not know which brands to recommend at this point as I am stuck with a Whirlpool gas oven that does not self-clean. The oven is only 1.5 years old so I will be stuck with this oven for a few years. Do extensive research before you buy any appliance.

The oven has not worked correctly from day one. I have to use a thermometer plus after the correct temp is indicated I still have to wait another 15 minutes for the oven to reach the desired temp. Also have to set the temp for 25 degrees higher than the one I want. The burner that supposedly has two sizes in one is basically useless. Temps are not correct and sizes are misleading. There is a tiny groove around the outside edge of the stove top that gathers crumbs which are hard to clean out.

I bought Whirlpool refrigerators around one and half year ago. After 1 year the light of refrigerator was broken. I was contacting customer service and arranged the fix. However, the contractor never showed up. After I making the call several times, I gave up finally. The repair is really bad experience!

I had an electric 36 Whirlpool, smooth top cook top for 18 yrs. Worked great, cleaned with Windex and occasional scraper. Didnt show streaks or spots. I remodeled my kitchen 10/15 and bought a KitchenAid 36 glass smooth top vented cook top. What a piece of junk. Wish I had kept my Whirlpool. I can not get it cleaned. Every little fingerprint, mark, etc. shows. I thought KitchenAid was an upgrade to whirlpool but I was surely wrong. I am glad that I didnt change my built-in double oven. I did change out the Whirlpool quiet gold dishwasher for the KitchenAid. Again, wish I kept my Whirlpool. The KitchenAid is noisier, looks terrible with the stainless inside. Im embarrassed to open it with all the water stains. My Whirlpool was white inside and looked like new. I wish I had the money to change it back but I dont unfortunately. Moral of the story is if it aint broken dont fix it!

Bought this microwave combo oven from Lowes. Went to change the charcoal filters, as specified by the owners manual, and the top cover and the side cover fell apart when I removed the filter cover screws. After two appointments the service tech came out for about 5 minutes to tell me that only mechanical failure is covered by the extended warranty which I also purchased from Lowes.The problem with Whirlpool is that they make the top cover, and some other parts, with cheap thin plastic which crumbles when exposed to heat. The repair tech said, Dont worry. Ill see what I can do. And then he left. Actually the warranty booklet said wear and tear is covered in addition to mechanical failure. Its inexplicable to me why any manufacturer would use cheap plastic for an over the range product. And I intend to fight this until I get this appliance repaired under warranty.

I purchased an Electric Whirlpool Aqualift convection range in November of 2012. This product is garbage! The oven doesnt work well (temperature is always off), the Agualift cleaning method doesnt work well. You have to self-clean to clean it. The most troubling problem is that just after a year of owning it, the finish on the control panel started to crackle. I called Whirlpool, and all they can do is send me a replacement part for which I have to pay for and have installed. My last GE range lasted over 15 years. This range is garbage from day 1. Hate to see what it will look like in another year or if it will be working at all. BEWARE - DO NOT BUY WHIRLPOOL PRODUCTS!

I recently renovated my kitchen and was so excited to have a new range. Loved the looks of this one so I bought it. I’ve had it a little over a year now, and am so disappointed. The “stainless” trim around the knob area is peeling and the AquaLift self-clean DOES NOT WORK! After the AquaLift cycle, there was a watery mess in the bottom of the oven which was difficult to clean up. It would have been better if I had cleaned it the conventional way. I’m not sure what to do at this point. The area where the trim peeled off looks awful and is very noticeable. Take my advice and do not buy!

We purchased an over-the-range microwave in 2005 Model No. MH1141XMQ-1 Serial No. TRS1112979. It has worked fine however, within a year, the grill cracked. It was not covered so we paid for a new one. A few months ago, I noticed a crack near the top of the door by the handle and then a couple of weeks ago, a huge chunk broke off the bottom of the door.

6 years ago, we bought the refrigerator, the oven and the dishwasher. Theyre all Whirlpool appliances. With that, we took the 5 years guarantee extension for all those appliances. After 6 months, the electronic front panel of the oven jammed. The repairman knew what was the problem and had to change this panel. Then a month before the expiration of the guarantee extension, the refrigerator never stop running. I have to call them 3 times before they place a service call at the right place, very strange. Now, the auto-clean on the oven doesnt work. The very known E1-F5 error on the display and no solutions that work. Whirlpool, never again and I will make the real publicity for this brand without a shame.

Although we live in Canada, we purchased our slide-in oven at Sears Roebuck in Buffalo, NY only because of the size availability only in the US (actually, the unit was manufactured in Canada as we found out later!). Obviously, this created another problem since the unit was not underwritten by Canadian Electric codes, Sears Canada repair would not touch it! Once installed, it worked great until the first problem with the oven quitting after self-cleaning. It is the second time in 3 years that both the thermostat and the sensor went in this RBS245 slide-in oven. Once the self-clean cycle completes (quite smelly!) and cools, the oven does not operate rendering the oven useless. First time, in 2009, Sears repair only suggested (since they would not do repair on it for reasons stated above) which parts could be faulty: Timer, sensor, thermostat or elements. It was thought to be the electronic timer unit, which was replaced at a $215 (needlessly) because that was OK. Both thermostat and sensor cost $150. Even the elements were replaced, $52. The second time, just a week ago, exactly the same happened. I replaced the 2 items: Sensor and thermostat at a cost of $154 and the oven worked fine again. I called both Whirlpool US and Canada, but no one could/would give any answers why this happens.So far, it cost $600 in parts to repair! This is nonsense from a company that has had good reputation and record. Obviously, that is changing! If Whirlpool cannot engineer a product that works as they say it does, they should close the shop! Reading here, there are others who complained with the same problem. It is time for Whirlpool to come clean!

Purchased this electric range Maytag model YMES8800FZ1 in September 2017. Thought it was just like my old range with self cleaning mode. Beware! Do Not buy this or anything with this new AquaLift self clean technology. That means youre down on your hands and knées, scrubbing. It doesn’t work. Read all the reviews about this new technology. Salesman never informed us. We innocently bought the range with self cleaning, paid lots of money, for crap! Very upset. Will spread the word for all future buyers, pay attention to the self clean mode on what youre buying, cause no one will tell you. Now trying to reach Maytag, but apparently they don’t care.

Think twice before buying Whirlpool appliances. In our experience, quality and durability are a real issue. Here is our story. 5 years ago we built a winter vacation home. We bought brand new Whirlpool appliances from a reputable vendor at full price. Washer, dryer, double oven, and refrigerator. The washer arrived damaged. The damage was a button that was depressed and could not be released. This was brand new washer, never used, but Whirlpool insisted that we had caused the damage. It was only after the vendors tech got involved that Whirlpool relented and sent a repair tech.Next, the bottom oven door came apart in my hands after just days of use. I had to fight (yes fight and argue!) with Whirlpool customer service to send a repair tech. Finally after much arguing Whirlpool sent a tech and the oven door was repaired. The tech told us that this was a common defect! (Shame on you Whirlpool!) So why you might ask, why am I complaining? Well this is a vacation home. We are here 3 months a year (times 4 years = 1 year of very light use) and today the oven door came apart in my hands again. That makes twice in 12 months of light use. Frankly, this is shameful! I do not understand how this company gets away with it!I am disgusted with Whirlpool crap quality and crap customer service and I want everyone to know what they can expect when buying Whirlpool. I suggest you check all available reviews before placing your order for anything from Whirlpool. As for this new oven door repair? Ill report again after talking with Whirlpool but I expect to be told Sorry sucker, the warranty is over! Buyer beware!

On 1/24/12, I replaced a 15 year old water heater that had started to leak after years of faithful service. The new Whirlpool unit heated water to a tepid level only, and that was obtainable only after running several faucets at a time, full bore. I used the product manual to trouble-shoot and was unable to find the problem, so I called Whirlpool customer service and was told that I would need to have a plumber come and and inspect the plumbing before a technician could be sent to check the water heater. I was not very happy about that, but complied. The next day, a plumber inspected the lines and fittings, tested the pressure and agreed that the problem was likely a faulty water heater. That cost me $95.00. I called Whirlpool again. This time, I was told that I should have had the plumber call Whirlpool while he was still at my home! The customer service representative agreed to authorize a service call, and I was given the phone numbers of three companies to choose from. Apparently, I chose wrong. The plumber seemed experienced and was very friendly. He was at our home for about 40 minutes, made a cursory inspection and said the problem did indeed seem to be with the unit, and he would return to his office to contact Whirlpool and arrange for a replacement unit and he would call back. Tellingly, I realize in retrospect, he did not give me a receipt. After several hours, I called the company and was told Whirlpool had not yet called them, and if I did not hear from them soon, I should call Whirlpool myself. This seemed reasonable to me, and I did so, at which point I realized I had been lied to from the start. The Whirlpool representative said that the service technician stated that he had run an isolation test, obtained hot water from the water heater, advised the homeowner (me) that the problem was in the plumbing, and I possibly had crossed lines. She also told me that the technician had said that he had difficulty making the homeowner understand what he was trying to explain. A complete and utter falsehood. I asked her how an isolation test was carried out, and that I would call the plumber to see what was going on, as this was not what we had been told. I was livid and called the plumbing company back just in case there was some honest mistake. Of course, there wasnt. I would like Whirlpool to be made aware that the company that they contract with is disreputable and has a history of deceitful practices. I found many negative reviews, and in fact the sort of treatment I received seems to be their modus operandi, no receipt, never a call back, assure the customer their problem will be covered under warranty, misrepresent the the service performed. The reason I add this last statement is that at no time was the new water heater disconnected, drained, refilled and allowed to return to operating temperature; the so-called isolation test a process which Whirlpool told me takes about two hours. This test did not take place. I previously stated that the technician was only at our home for forty minutes. There was no test of water temperature. I have since replaced my water heater with another brand--it works fine and there were no plumbing problems! I thought the name Whirlpool meant something. I have owned quite a few Whirlpool appliances over the years, in fact my new washing machine is Whirlpool. But I am definitely disinclined to purchase this brand again. I am so disappointed with the service I received from Whirlpool, a huge waste of time and money, and I am out $95.00 for nothing. I think Whirlpool should reimburse me for this, as the original (honest) plumber was correct. My water heater was defective and should have been replaced at that time. If it had been, you would probably still have a customer.

We have had our catalytic oven explode into millions of hot pieces again for the 3rd time. Contacting them they sold me an extended warranty which Im trying to cancel and have been trying since 30th Mar to contact on ALL of their lines. It is permanently on hold or engaged. This company should be avoided at all costs. If you work for this disgusting company DONT!! You will be out of work soon! It is unbelievable how bad they are at responding to their (now ex) customers. What the hell are we in the EU for when a supposed UK co is Italian and they never respond (AKA 1940). Ludicrous! Incompetent! Stupid! Totally without comprehension. Do NOT buy ANY INDESIT or HOTPOINT products EVER!!! They are dangerous and you will NOT get any help to put them right.

I recently purchased a Whirlpool Gold Edition double range. After a couple of uses, the top oven thermostat went on the blink. I sat the thermostat to preheat. After 20 mins. and a call to the warranty department, the oven never reached the desired temperature. The warranty department sent a repair person who could find nothing wrong with the stove. I called Lowes and told them I couldnt trust the oven not to do it again (after several times of it happening and resetting the circuit breaker). This would be a disaster if it happened during the holidays when I cook for 20 or more people. Lowes manager said they wanted me to feel comfortable so they replaced the entire range. GUESS WHAT... 2 weeks after having the new one... same problem. I set the thermostat to 400 degrees and when it got to 390, I saw the light blinking. Waiting 10 more mins, nothing changed. I hit the cancel button, reset the bake... the thermostat, when I turned it back on, showed 365... What the heck! I didnt open the oven door. Whirlpool ranges are a piece of crap. I am calling Lowes again tomorrow to return and advise them to stop selling the junk. Dont blame Lowes... They do the best they can with the crap they sell.

We bought a new Whirlpool gold gas stove. We had just finished redoing our complete kitchen, and thought it would be nice to replace appliances. I thought Whirlpool had a reputable name and good service record, but clearly, I should have checked. Three months after installing the stove, the handle pulled right off the door. We called the service tech who came in, took the door apart, and replaced the handle, but for some reason, installed different and incorrect screws for the door. Over the next 7 or 8 months, the handle pulled off twice more, and we repeated the cycle. At this point in time, we had been experiencing a situation where the stove would shut itself off. Bear in mind, it is less than 18 months old. Even now, the oven heats, and mid way through cooking anything, it decides to shut itself off. Clearly, there are issues with Whirlpool products, and when I called them, they want to do nothing about it. They jockey me around, from one service person to the next, frustrating me as I have to retell the issues to each new individual, and then they only tell me a replaced board, which would cost more than $600, is the way to go. Ive had this stove for 2 years, and it is seriously the biggest piece of garbage anyone ever put out on the market. Apparently there are no recalls on it, and so apparently, Whirlpool is more interested in ripping off their customers, than standing behind their product. I am currently seeking permission in a local paper to write a public service piece. I hope people will read it, and avoid this company at all costs. I hope whirlpool enjoys it. I dont know how they have turned a blind eye to all these complaints. As far as what I have read, with regards to other whirlpool problems, exploding glass, dangerous fumes, etc. They should be investigated, because what they are pulling off is criminal. If I want someone to steal from me, Ill leave my doors open, and let them come take me for what I have. I dont need to support a company that is stealing from me, while they wear smile on their face.

I would not give this any stars! I purchased a Whirlpool gas range (model #WFG371LVB1) just 2 years ago at Lowe’s. The oven heats up to 475 no matter what temperature it is set at. The Whirlpool authorized service agent said it needed a control board which would cost $650 to install. The repair company found one for less--only $300. After reading all of the other complaints about these ranges, weve decided not to repair it and will probably have to replace it soon. We have been Whirlpool customers for years and will not purchase another Whirlpool product. There should be a recall on any of their products that have these continual problems. The oven cannot be safely used for normal baking.

Its awful! We paid over $600 for our Whirlpool Gold Series convection/microwave clean release oven (model GMH 6185XVQ1). It worked fine for 12.5 months at which time it started clicking and, after a final zapping sound, would not heat anything at all. I called Customer Service, Oh, so sorry, its past its one year warranty. I was finally transferred to Escalations then to the supervisor of the Escalation specialist. Finally, we negotiated that I would pay for the service call ($129) and they would pay for parts (which were around $300 for a fried magnetron, diode, and something else). That repair was 6 months ago. Today while heating a glass of water in our microwave, I heard the familiar zap and no matter what, the microwave will not heat anything. I called Customer Service again, figuring the newer parts were still under warranty. Wrong. The newer parts were only covered for 90 days. This time, they tried to sell me a service plus package. For only $289, they will re-warranty my microwave for 1 year after they come out and fix it again (cost on me). My other option is to pay $129 again for another service call plus any parts (which Im sure will be about the same as last time. I will never buy Whirlpool again! Buyer beware!

I paid big bucks for a five burner, convection stove. I had a pot of boiling water on and the steam melted the plastic cover over the controls. Whirlpool said I had to buy the whole electronic panel. Close to $175.00!

My washer is nearly 7 yrs. old. It has almost been a full-time spectator sport. Good thing its in the kitchen! Twists sheets so badly - on sheets setting - that it stops and I must undo the balloon its formed and rearrange the wet, heavy 2 sheets and 2 pillow cases. Now, it cant even finish the clean washer cycle without stopping. It seems it doesnt use enough water to do the job of washing items thoroughly. And it balks at heavy loads - which is what we bought this washer to do - blankets, rugs, quilts, etc. Two people, now only one, and two small dogs. I should have at least 10 years of service from that purchase. Repairman says $300+, and he sees it as a very common code. Build them to last or give up. Im disgusted with Whirlpool now.

I purchased a condo last year with all appliances included. My Whirlpool refrigerator model is GI6SDRXXY00, a fairly new refrigerator. I noticed orange and moldy spots on ices when dispensing them. I changed the filter, thought maybe it is the filter causing the issue. But after inserting the new filter and emptying the entire ice tray, I still get bad ice! I open the compartment, and surprisingly, found out that the spiral rod inside the ice dispenser was rusted! This is horrible and unacceptable! This is not a user fault but a manufacturing defect. The parts that are in direct contact with what customer consumes should be robust and safe. I contacted customer service, and they gave me a technician phone number which turned out to be a third party which only cares about money. They said they will inspect the refrigerator and will charge me $134.00. I will not use this refrigerator anymore and will replace it soon. AND I will never purchase any more Whirlpool products. This manufacturer is crossed out from my list of vendors who I do business with.

We purchased this one (Wall Mount Model # WMH76719CS) on July 30, 2015. About one month ago I started noticing that a simple large cup of water to make tea or instant coffee takes more than 2 minutes on power 10 to heat up enough. It used to take about 1 1/2 minutes. Now, Im no mathematician, but I believe thats about 25% power loss in 6 months. The same applied to any convection dinner Ive tried to cook lately. Im going to say that Im dissatisfied with the convection feature and would rather just bake the silly food in the regular oven as usual. Any planned-overs trying to re-heat is taking much longer as well as melting butter. I do not have much confidence in Whirlpool microwaves right now, and may never again.

We purchased our new home in February of 2012 and found a good deal on a 6 appliance package from a local dealer (not box store). In these four years, had to replace igniter in gas range oven. Weve had 3 repair visits for the fridge, dead ice-maker, temperature imbalance freezing vegetables, meat drawer constantly falling off tracks, door shelf rails fall off and all shelf contents fall to floor. Dishwasher rinse dispenser has never functioned, never empties. Technician claims it is working as designed. Washing machine - 3 separate service calls. We finally decided to buy a different brand last year. Only the dryer and microwave have have performed as expected with no service calls. The package deal saved us about $500 but in just 4 years we have spent over $1000 (including $400 to buy a new washing machine). VERY disappointed in this brand.

In Nov 2004, I purchased whirlpool oven GW395LPQ-00 from Sears. Let me preface this by saying I rarely use the oven usually just the stove top. In July 2007 after baking in the oven for a couple of hours and cooking on the stove top the oven went out of control. The temperature rose and burned the food in the oven. Whirlpool dispatched a technician and said nothing was wrong. Dec 2007 during a dinner party the oven again went out of control, raised the temperature on its own and burned the dinner. By this time I have used the oven maybe 25 times. Jan 2008 Whirlpool sent a technician to replace the circuit board. Dec 2011 Stove was on for 3 hrs at 375 - a batch of cookies in the oven for 6 minutes torched on fire, smoked up the house. I have had it with this stove!The oven displays error codes every time and the only way to shut it down was to throw the circuit breaker. I checked the internet to see if there was a recall on this stove - none. I cant believe it. I contacted Whirlpools Safety Department and once again got the run around that they want to send a technician to inspect the oven. I just want the oven out of my house and for Whirlpool to take responsibility to recall this oven & to protect their consumer. There are endless complaints from customers on the internet regarding this make and model. Consistently, Whirlpool takes no responsibility for their faulty products.

Called Whirlpool customer care for help with identifying make and model number of a slide-in, ceramic cook-top range (one of their popular brands). The representative was cordial, patient and very helpful when it came to giving me directions on how to locate make/model information on the unit. That was until I let her know about a recent problem with the stove. The edge of the cooktop is much too sharp! My hand got cut while wiping down the stove top/adjacent counter. Although Ive had the stove for a while, Id never had that happen before; thats probably because I used a thin rag this time around to do the cleaning. I asked the rep if anyone else had reported getting cut by the stove top. She said, No. I let her know that my goal was to just them know about the situation, because such a sharp edge on a cooktop is a safety issue. She disagreed. But what could or should she have said? In all fairness, it came down to balancing loyalty to the company with genuine care for the customer.I do appreciate how kind she was in communicating with me, but am very displeased that once Id shared about the problem she seemed rather dismissive of the situation. How could the risk of being cut NOT be a product safety issue??? If you visit the Consumer Products Safety Commission website, you can see where risk of laceration is a reason some products are recalled. Based on that understanding, I would say that sharp edges on a ceramic cooktop IS a safety issue!

My husband and I purchased a Whirlpool over the range microwave in 2005, model number MIX155XHPT-1 and serial number TR S 30 32419. At first the top vent broke then the opening side broke off. Then the whole side of the closing door broke off. Now the whole door wants to fall off. I would have never expected this from Whirlpool, but it happened.

When we remodeled our kitchen after checking a lot of brands of oven we decided to buy the Whirlpool Self Cleaning stove/oven. Loved the look of it. When trying to clean the oven I followed the directions just as its said in the manual. After the cleaning was complete it didnt even look like it clean the oven. I called customer service and they told me I had to clean the oven with a little elbow grease before I put the self cleaning on? Really? I have to clean the self cleaning oven by hand beforehand? Why did I purchase a self cleaning oven then? And because it was just 2 weeks out of warranty they would not help at the 800 number. NEVER NEVER again will I ever purchase Whirlpool! How they treat their customers is disgusting!

Bought this from Lowes in 2010 with the 12 yr extended warranty. Have not been able to keep it lit. Takes 4-10 days for repairman just to LOOK AT IT and then he usually has to order a new control valve, taking another 2-4 days (have had the control valve replace 3xs). This means, my husband has to get down at eye level to try to get it to light (hes 63) & if it doesnt light on the 40th try or the cramp in his hand stops him sooner, we have to heat water on the stove, carry it through the house to the bathtub, try to get the temp not too hot or too cool, then hope that our 70 yr old bodies can get down into the tub plus get back out without falling (showers are preferable). My husband bought The best hot water heater $ could buy at our local Lowes store. Because we are getting up there in years, we hoped that this would be the best answer by also getting the extended warranty. They have had numerous repairmen out to our house (6 or 7 last count)... two different men told my husband that they would only be here a couple of minutes knowing it was not going to light for them either. Time wasted. Patience gone. Still they wont replace it because if anyone can get it to light up again, no matter how long that may take, then theres no need to replace it! They have already put more money into parts, labor & repairs than it originally cost. I was told today by the ex. warranty representative that its not considered a lemon! So how do those LOWES/WHIRLPOOL people sleep at night????

Like many others Im experiencing the same sensor problem with my 4-year old Whirlpool oven. It wont start even after opening and closing the door multiple times as directed. I installed this oven to replace the original Whirlpool model when it died after about seven years. Im absolutely done with this thing. How frustrating when you find out that your guest isnt able to a forgotten cup of coffee that went cold. I thought to call a repairman but after reading all the reviews, I feel its better to switch brands.

We have had Whirlpool front loading washers for 15 years. The first had a bad bearing problem, that was eventually fixed, but still disappointing. The second doesnt is missing some features that the old one had. All and all I am happy with this washers and do not know of anything better, within my price range.

This product is just DISAPPOINTING. The gas knobs got stuck TWICE IN 13 months only! The range is NEW! The first time 3 out of the 4 knobs broke, this time only one. It would not turn off, so we are forced to climb on the counter and turn the gas off every time we are finished cooking and turn it on again. The company wont be able to send us anybody till next week, which will force us to go on like this for NINE days plus, of course, the time it will take to order the parts needed.There is not even a back up emergency service, which should be in place since we are dealing with GAS! I have heard complaints about this product in this area: in my opinion the range should be recalled. Of course, the representatives one talks to are all trained to keep calm and reply the usual things: Oh, I am sorry etc. but the bottom line is that neither the product nor the customer service are good (the first customer service person was not very friendly either). I highly recommend that you AVOID this range if you are considering buying a gas one with double oven.