Bought a new Whirlpool side by side refrigerator. What a piece of crap!! I am using my time to write this review as the repairman fixes the latest problem. I dont have much hope because he asked for my assistance and is sighing and grunting over there. I had the traditional puddle of water to start. Tray underneath was cracked. Was actually fixed. Water and ice taste like crap. They said its my city water... ok whatever. No good ice and water - we will survive. The food in fridge was freezing on the low. Guy just announced he broke the new thermostat... Yes, the thermostat broke after a year. Will get it fixed, hopefully enough to hold up until I can find another new refrigerator to buy. Never a Whirlpool or any of their other companies. Time to do more homework. So glad for these forums. Ugh!!

I have a lower end 4 burner model but I love it. Both power burns are in the front (I would change that) and electronic ignition. The oven temp is true and heats up quickly, I bake upwards of 700 cookies at Christmas time. Even being a lower end model it works great and I use it everyday. I think it is more energy efficient than the model that I replaced, which I replaced in order to have the electronic ignition. I would recommend this Whirlpool Range!

We purchased an electric range model WFE371LVQ O in June 2010. This range is only used during the winter months in our vacation home. In January 2016 the oven turned on by itself. The control panel was replace. It happened again on 1/25/19. IT IS A FIRE HAZARD!! Thankfully we were home both times. The only way we got it to turn off was to flip the circuit breaker. If this would have happened when we werent home and a fire started and it killed our dogs I have no idea what I would do. Im not even attempting to have the control panel replaced again. Well be buying another brand. I DO NOT RECOMMEND THIS TO ANYONE. The company must have known about the issue because when we called the first time it happened, which was several years PAST the warranty period, they didnt hesitate to do the repair free of charge.

We were a Whirlpool family, and have been using a Whirlpool front loader – Duet Steam Model # WFW9500TW - for the past nine years without any issues until recently when it started to vibrate. Technician sent by Whirlpool blamed it on failing bearing and that it was cheaper to replace than to repair (In hindsight, I wish we had tried repairing). Naturally, we decided to replace with a new front loader from Whirlpool - Model # WFW6620HW. Our previous version had a max spin speed of 1000 RPM and a capacity of 3.5 cu. ft. This new one has a top spin speed of 1160 RPM and a capacity of 4.5 cu. ft. The main problem with our old one was vibration, and this was being caused by the washer going into high spin while the clothes were not evenly distributed throughout the drum. In one spin, the clothes would spin perfectly without any vibration, but in another spin of the same cycle, the washer would not allocate that same clothes properly throughout the drum, which leads the drum to cause vibration from unbalanced high spin. Vibration is a problem, because like most Americans, we live in a wood frame house, and have a basement underneath with the washer located on the main floor. Vibration from unbalanced high RPM spin gets sent down to other areas of the house, causing damage, drywall cracks, separation in trims, etc. And these are all only the damages one can see with their eyes.One point about vibration and some myth busting. Provided that all your washer legs are meeting the floor and not on a saggy floor, your washer should not vibrate more than it does during an empty spin. If it does, then it is due to faulty, poor design/engineering. What happens is when the steel drum becomes unbalanced with laundry in high spin, it starts to shake as more of the weight is on one side, which one can notice looking inside the washer window. There are concrete weights fastened to the top and bottom of drum to keep the drum in place and to reduce its shaking tendencies. However, this weight also causes the washer cabinet to wobble if the drum itself is shaking. This wobble in turn causes the washer legs, which may be firmly grasping the floor, to very slightly come off the floor, which one can feel if touching both the washer feet and floor with their finger at the high spin of an unbalanced spin. And that motion of legs coming off the floor and hitting back at high RPM is what causes vibration to be felt on the floor and to be seen on the cabinet. Of course, this effect is amplified with washers that decide to go into an unbalanced spin with an even higher max spin. When our old washer perfectly balanced the clothes, it behaved like it was running high spin while the drum was empty. This is how all washers should behave, especially in America where the vast majority of homes are wood frame based. However, that was not what we experienced with this new Whirlpool. If a washer is not capable of balancing out the clothes, extra function or feature should be deployed in containing the drum shake to within the drum, and not allow it to escape.First, our old front load Duet Steam Whirlpool was Made in Germany. This new one is ‘assembled’ in America. The door window of the new one is plastic and feels cheap and flimsy, but I expect all the darker color door windows of newer front loaders to be plastic. Consider it cost cutting. We did not look for additional anti-vibration technology because our old Duet didn’t have anti-vibration features aside from its two springs and four suspensions. We decided not to use Load & Go because I have personally seen liquid HE detergents gum up over time, so I didn’t want to risk it gumming up inside the washer.After the installers left, I spend an hour cleaning the outside of the washer to perfection. Sadly, time wasted. Once I was done, I first did a wash without clothes, and then with clothes in Normal, fast spin cycle with drum about 2/3rds full. Just pants and t-shirts. There is a recirculating pump at the top of the drum to distribute the water, and to also distribute soap mixed water. But I am not sure if this is without problems. These pumps can collect soap residue with time, and you will eventually end up rinsing the laundry with soap mixed water even in rinse cycle.In getting to the first spin in wash cycle, I was flabbergasted to see how, just how rudimentary, I want to reiterate the word rudimentary, the load detection was before entering high spin. Our nine-year-old washer had a more comprehensive one. The new washer would spin the clothes at very, very low spin and simply see if the drum is most evenly spinning. That’s all. Compared it to our old washer which would also shake the drum to see if there was movement from side to side, because clothes can change their position when entering high spin. This rudimentary load detection causes the new washer to create an even worse uneven load distribution around the drum before spin, even though it may seem even at very low RPM. So, why is the new washer’s load detection so basic? I believe it is due to ball bearings.Front load washer models from other companies employ ball bearings to reduce vibrations from uneven loads. Whirlpool does not employ such feature, at least, they do not advertise them. However, to my surprise, I hear metal balls hitting each other every time the drum direction changes during the wash cycle. I inquired Whirlpool about this and I received contradictory responses. My theory is that the basic load detection before spin speed is used because Whirlpool assumes any changes to load distribution will be taken care of or reduced by the ball bearings of the washer. But this ultimately allows the washer to go into more uneven spins. The bearings may also be used to increase the tolerance of what is considered an ‘unbalanced load’ in order to get the washer to go into spin cycle faster, decreasing the time involved of the washer to go into spin cycle. Sadly, to my dismay, the new washer ended up causing a worse vibration than our old one with failing bearing.I called up the retailer the same day of delivery and complained of vibration. He first sent an installer to see if it was installed properly, and upon showing the installer of the vibration issues, the retailer sent me a new washer couple of days later thinking the first one was a lemon, and even though it has less noisy draining noise, it too exhibited the same issues with it going into significantly uneven spin. In the end, we decided to return the Whirlpool washer all together, at a loss of $200 because the retailer did not hold up to their spoken return policy.We have done many loads in this washer to see if our loading is an issue, loads of varying sizes, loads of varying types, loads of weights, and we maybe only had an evenly distributed load around the drum about once or twice. Once it was a King comforter. But, like our old washer, this too ended up not distributing properly around the drum in the final spin cycle and started vibrating, even though it was vibration-free in the previous high spin cycle. This proves that the problem exists directly within the washer, not the floor, leveling, load, etc.Some other problems with the washer: - The washer door, Load & Go dispenser at bottom, and single load dispenser at top are all plastic parts which all vibrate significantly during fast spin cycle. Especially the Load & Go dispenser which keeps hitting the cabinet to make banging noise. - Drain sounds are much, much louder than our previous Duet. It was even louder in the first one we received. Combine this to uneven spins and this washer can perhaps compete with an engine in terms of the sound it generates. - Single use dispenser at top left will hit the washer door if washer door is opened when the dispenser is also in open position. - Buttons are sometimes unresponsive, to which I have to power off and try again. But this has only happened a couple of times.- There is a small ¼ in. opening where the steel drum meets the rubber gasket, opening in which items like coins, etc., may fall through and are irretrievable. Don’t think small socks would be affected.To potential buyers, I suggest you proceed with caution when it comes to this washer. Understand the retailer’s appliance return policy and make sure it is shown in paper. It can save you a lot of headache. Get the extended warranty of three years because manufacturers only give you one-year warranty for a reason. I would also suggest that you avoid this washer at all costs if you have any floor level below where this washer is to be installed, especially if the level below is a basement. Your house is more important and more valuable than a $1000 washer.In the end, I am very disappointed in Whirlpool, an American company. Perhaps Whirlpool focuses their attention on top loaders, not front loaders. But Whirlpool had nine years to improve their washers, and it is sad that we may now have to go outside of America for a quality product to be used in American homes. P.S. No solicitation please, Whirlpool. This washer is in the process of being returned. P.S.S. I already posted this review in Whirlpools website, and it is under moderation.

The pilot of my Whirlpool hot water heater (model FG1H5040T3NOV) suddenly went out and I called in a plumber to check it out. He managed to restart the pilot and we had hot water again, but it went out again within 12 hours. He mentioned that I would most likely need a part called a thermo coupling and I should start looking for it. Well, I found this site and read one of the positive reviews that provided the WP toll free number, so I called. Talk about great customer service! Ben was amazing – he took down all my info and was very helpful. Even though the warranty expired years ago, he overnighted me the replacement parts I needed at no charge. And there’s no charge for shipping either! My plumber is completely anti-Whirlpool HWHs and now he will change his mind when I tell him how efficient they are. I also hope he doesnt charge me a bundle to install the replacement part.

I bought a Whirlpool water heater not even 3 years ago, and I am already replacing parts; thermostat,thermocouple, and as of yet, no fix. We contacted Whirlpool, and they said that everything has been tried, and if the thermocouple doesnt fix it, well have to hire a plumber at our expense. Its kinda ridiculous. The water heater that we replaced, had been in the home for almost 17 years.This one didnt even make it to 4.

Our Whirlpool oven was on fire two different times. The first 10/1/2021 flames inside oven right side. When Flamingo Appliances came to fix the coal was fried underneath. He changed it. Almost 4 months later my stove is on fire again and had to call 911 this time! The back control panel caught fire and is fried. This model has too many malfunctions and is faulty. Whirlpool said they are going to send Flamingo Appliances out to diagnose the problem and see if they can fix it. What next, gonna blow up on me. Earliest they can come out is 2 1/2 weeks. This is unacceptable at all cost. I never had a problem with a stove like this. This stove is faulty. Flamingo appliances/Whirlpool need to realize that the oven is faulty needs to be taken seriously.

Love the design and style. It is an above the stove built-in model. And love the combination of microwave use and to have the ability to also use convection. It certainly has been an excellent purchase and would buy it again and would strongly recommend it to anyone.

I have a kitchen collection of Whirlpool products, not even 2 1/2 years old. I have had nothing but issues. Microwave was completely rebuilt within few months, refrigerator and freezer multiple issues. Latest is the freezer stopped working, now my good is ruined!!! Wont always make ice in the icemaker. Already had to replace freezer door because it was warped and the seal didnt work and now my dishwasher isnt working!!! **!!! I waited 20 years for a new kitchen, finally got one and did extensive research thinking I was safe with whirlpool. I was wrong. So now what, what happens when the warranty runs out, Im screwed. Shame on you whirlpool for putting out crappy products and doing NOTHING to try and fix this!!

This ref model # wrf736Sdam13 is less than 6 months old. The doors have never lined up. At the top is a 3/4 gap and it is 1/4 at the bottom. This is a side by side. Sometimes the left door will open on its own. If you stand to the side and look across the front, the left door sets out about 1/2. My wife and I have contacted whirlpool many times and they will not do anything. I am ready to get another ref and get what I can for this piece of JUNK. We built a new home and purchased all whirlpool appliances and do not like any of them. Will never buy whirlpool again. Very dissatisfied with all – RANGE, DISHWASHER AND THE VENT HOOD. PS, the vent hood sounds like it is crushing ice when you cut it on. Very, very DISSATISFIED with all of them.

Purchased 29 cu ft French door Bottom Mount Refrigerator 9/5/2013. The ice machine started leaking continual water by August 2015 and by October 2015 the freezer quit working. Have had it repaired once and the second time the repairman said we need a new evaporator and condenser. Called Whirlpool and they said since it is out of warranty we are on our own. According to both repairman this is a common problem with this model (WRF989SDAW00). I understand that appliances break and they need repaired; however, you would think a refrigerator that cost over $3000 would last longer than 2 years. Do not purchase a Whirlpool French Door Refrigerator; even if you purchase an extended warranty, you will still have spoiled food and leaking water to tend with. We have had nothing but problems with ours.

I purchased my Whirlpool refrigerator about 4 years ago and havent had any problems with it. One of the things I like about it is it has adjustable shelves not only in refrigerator part but also in the door part so that you can put bigger items like milk, etc. in door. It also has crisp bin for things like lettuce that works very well.

We bought a new refrigerator 14 months ago and the compressor went out New Year’s Eve. Of course, expecting 30 people to celebrate! The first refrigerator Lowe’s delivered was loud and we called and asked to have it replaced, which they did. The second one was also loud and we debated if we should send it back also but we just put up with it! Second mistake was not buying the extended warranty. Since we have always had good luck with WP we didnt purchase the extended warranty. Neither WP or Lowe’s would do anything to help. The repairman who looked at it and diagnosed what was wrong said the compressor was undersized for the size of refrigerator and that it had worn itself out trying to keep up. He said he would not put in the same size compressor or it would do the same thing. Hence the loud noise of this model. I will never shop at Lowe’s again, and after 30 years as a Whirlpool customer, I will never buy another product from them. Also, if you plan to buy WP, buy extended warranty. They also leak water.

If you ever bought something from the store and the sales person said dont worry about, if you have any problems they will go ahead and fix it.... BEWARE... I purchased my fridge from BrandsMart USA in Feb of this year.... It was approx 2500.000 fridge we bought because it matched the rest of the appliances. Little did we know this has been a living nightmare. They have been out to the house 7 times to fix this thing. Its less than 8 months old.... and its still broken. I have been without a fridge going on 2 1/2 weeks. The Senior Customer product review supervisor said he would get me a new fridge that was on the 27th. Every time I call him, his voice mail is full of.... Only to assume that is full of other satisfied customers. I HOPE YOU WILL NEVER HAVE TO GO THROUGH THE PROBLEMS I HAVE HAD. What a waste of $2500.00.

I cant believe the list of people here with poor quality of their washing Machine. My first problem was covered under warranty. I have paid for two service visits from A&E and now every 5 minutes get the LF error. My fabric softener does not drain into load either. My only option is repair again and I got a sorry from Whirlpool. I think Im going to look for an old fashion cheap machine as it cant be of worse quality than this Cabrio wtw6400sw1.

Only problem is you have to open door to access functions. 30 second increments and stop are on outside. Beautiful to look at and inside is easy to clean. 4 fan levels, vent inside or outside. 2 light settings. Nice and bright. Low profile over stove but big enough to hold large casseroles.

I have the original (gak!) Whirlpool Calypso Washer and Senseon Dryer pair. They have given great service, and I find them easy to use. I wanted a top-loader but I didnt want an agitator. These fit the bill. How long have I had them? Gosh, must be 12+ years. A recent service call indicated that other folks havent had the same luck - apparently the knee-action is troublesome - and I found the Whirlpool-trained service techs werent very knowledgeable and was able to fix the thing myself with parts off eBay! All in all, I would definitely look at Whirlpool for my next pair.

My 3 door fridge is roomy, well lighted and well organized. I love the fact that when I open the doors, I can see everything at a glance. The freezer section is also well organized and holds plenty. Being able to get filtered water and ice in the door is convenient. The main reason I picked Whirlpool is that it is made in the USA! I want to support American manufacturers that employ my fellow citizens.

After 2 years the motherboard failed on my Top load Cabrio washer. We had to spend $300.00 dollars to get fixed. When we called Whirlpool to see what they would do about it, they actually offered to sell us the board for $345.00 dollars and a 1 year warranty on the board. They actually wanted us to pay more from them than a local repair service. DO NOT BUY THIS MACHINE OR ANY OTHER WHIRLPOOL PRODUCTS. Also does anyone know of any class action lawsuits surrounding their obvious use of defective parts?

This is our 3rd repair in 13 months and now my 4 and 1/2 year old son and I both suffered bacterial food poisoning on this 3rd round. It has been a complete nightmare. Then we found out until last month, they were completely replacing the entire refrigerator. Then they stopped that and are just replacing the parts again. Now there is a back order of the parts and not to put any food in there or we will get sick again. The repair itself will take 4 hours whenever they get the parts in and another 1/2 day to take off work. We are building a house and have bought the entire gold series line of crap that is sitting in boxes in our garage. NOW WHAT WHIRLPOOL?

First whirlpool 3 door with ice maker in door failed in less than a year. Took 6 months to resolve issue, several service calls, at least 30 calls to Lowes and Whirlpool with little or no response. Nobody wanted to take responsibility to do something about my broken fridge. Even the authorized repair guy didnt want to touch it, didnt want to ruin his reputation because they wont stay fixed. Another service guy wanted to take it to the shop to repair, of course I would be responsible for pickup and delivery charge. Found out the repair was an in home repair, so didnt use that guy, I felt like he was trying to rip me off.I finally got to the right people in whirlpool organization and they replaced the fridge, that took another two weeks. I found everything takes two weeks. The replacement was supposed to be same model with upgrade, this is gold series fridge Ive been talking about. New fridge has failed also, seems like same symptoms. It lasted 1 yr and 4 or 5 months. I guess not too bad for a top of the line refrigerator, made by Whirlpool. Gonna give them a chance to make it right or I am considering hauling it around in my truck with a sign on it. Not trying to punish the distributor, just Whirlpool. This product is so bad the government should step in and force Whirlpool to give money back.

I purchased this WRX988SIBM01 refrigerator new at Lowes 23 months ago. The freezer evaporator failed with estimated repair costs of $600 on a unit that cost $2400. The authorized repair person indicated that the failed part was a recalled item on the three door models. Mine is the four door model but has the same evap model. When contacting Whirlpool about covering some of this cost, they denied the issue and offered no assistance. This was after hours spent trying to get through. They do not return phone calls. I will never purchased another Whirlpool or related company product again. The quality is subpar and I hope my post prevents others from buying their shoddy products. Made in America doesnt mean what it used to.

I purchased my Cabrio a little over three years ago. Within the first month, the computer board had to be replaced and the tech informed me that it was not a malfunction in the unit; rather, it was because I did not have a sock bag for my socks and panties. I replaced the board, bought a sock bag and had no problems for about 1.5 years. A little over a year ago, the un-level started. I did research and found that I needed to replace the rods and add couplers as they were not thought of when the unit was created. This worked for an entire month. Now, I am in the same position again. It takes about 6 tries per load and the amount of water I am using is increasing with each failed attempt to wash. There should be a recall on this product. I notice there are many other complaints that match my frustrations exactly.

I had the biggest nightmare with your sorry company. On 01/05/2013, I purchased a new 50gal electric water heater from Lowes in Waco, TX. I got the unit installed and the damn thing would not heat. I followed your lame support instructions. I contacted your support tech and diagnosed everything possible. I was told I needed to have an electrician to verify that I was getting enough power. That cost me $75.00 bucks and everything checked out. He was not able to check the water heater since he was not a Whirlpool licensed tech. So I called Lowes to return the water heater. Now this is where your policy at Whirlpool suck! Lowes is not allowed to take back/exchange your crap without an RMA number. I had to get it from Whirlpool directly! I called Whirlpools customer service. They flat out refused to do so. They stated that I need to get a certified Whirlpool tech, but it was up to me to contact one! Their nearest one was from Dallas (2 hours away) and could not come out until later next week! I told the tech that its unacceptable! She even refused to get a supervisor! Plus now I blew up on this one. I had to pay the tech $75.00 up front plus the $75.00 an hour to which it would take 2 1/2 hours for repair. Meaning, I would pay more in a damn service call than the actual cost of the new water heater! Oh, but they would refund me in 60-120 days. I would first verify the work was done and if any overcharges, it would not be refunded! So I say to Whirlpool/GE, your warranty policy is a bunch of **. This includes your customer service team as well! I will never ever purchase a Whirlpool or GE product again. Samsung now has my business. May your company fold! Youre a worthless corporation that continues to rip the Americans off!

Does not clean clothes as well as I was told it would. Very dissatisfied with the price and performance and would not recommend this brand to family members as well as friends. With the way the current economy is, companies like Whirlpool should reduce their prices!

We bought model # WTW5000DW2 Whirlpool top loader. The sensor for water level continually bangs until the water reaches its required level!! Very annoying! I like that it doesn’t have an agitator but that’s it. I’d rather be able to pick my own water level. It also is a very slow process!! I would not recommend this machine unless it is going into a sound proof room.

We purchased a new motor home with a whirlpool refrigerator. The refrigerator went out three months after purchasing this new motor home. We have had two expertise come out and check. Both repairmen said there was a leak in the cabinet and needed to be replaced. They called Whirlpool who will not honor the warranty. We are still under warranty but it is not worth the paper it is written on. Do not buy their products because their products do not work and they will not replace broken items from the manufacture. Will have to contact better business. Not material enough to hire attorney. This is what they count on. BEWARE.

I bought a new Whirlpool gas hot water 40 gal tank from Lowes. I Installed it, but the pilot light would not light. So Cal Gas Co came out and said they did not like the new design, but that was how they were now making them. Gas is shot out from a pipe into the tank, however its fairly open. The pilot ignitor is similar to the one on barbarques that often do not last. You cannot get to it to light it manually. Several calls were made to Whirlpool and they sent a repair man out to fix it. You can imagine buying a new hot water heater and having it work part time. The repair man explained that the unit needed a new thermopile, but he could not put one on until whirlpool authorized it, which they would not. After a rather heated conversation with whirlpool they agreed to FedEx a part overnight. Of course the repairman could not wait for me to call and had to come back again. The pilot light still does not stay lit, and Whirlpool now wants to talk about how the tank is vented. This has nothing to do with the pilot light, nor did putting in a new 1/2 gas line and valve as per Whirlpools request. Whirlpool has a problem and they refuse to acknowledge it. However, it is Lowes that chose to buy from whirlpool and they do little if anything to stand behind their product and gain consumer confidence. My suggestion would be dont buy whirlpool, and shop at Home Depot.

I bought a Whirlpool microwave oven last year.The last one year, it has worked fine. The day after the warranty period was over, the microwave oven is not working .The rotating part is not rotating, so I called your customer care center. They sent one guy to trouble hoot, he said that the rotating part is faulty and I need to spend around Rs. 3,500.00 to rectify the problem .The cost of the microwave oven is Rs. 6,500.00.How can I spend Rs. 3,500.00 to rectify the problem? That too, how it happened the day next to the warranty period. Now, I have a doubt that as I purchased the article in Saravana Store T Nagar/Jayachandran stores in T Nagar, whether I am getting such kind of problem. Because when I purchased, they gave me a lot of gifts. That time itself I suspected.I trusted Whirlpool Company. I heard that Whirlpool Company is good so I purchased a double door fridge 5 years ago. The same problem I had when I purchased the fridge, the day next to my fridge’s warranty period, it happened to me. That time, I did not think like that. But now, the same problem happened to my microwave oven. So, I am suspecting about the genuinity of the Whirlpool Company. I am totally dissatisfied about the product of the Whirlpool. I will give you my microwave oven. You take it freely. You can use my microwave oven for your demo purpose. So that in the future no customers will have problem which I had. Do reply to this mail and let me know when you are going to come and collect the article.

First three months, the main water gasket broke. Thank you for lots of water all over the kitchen. I pulled the washer out to inspect the cause, wanted to see if it was house plumbing or dishwasher. The hose was hanging off the bottom of the machine. During the 45-minute call, I got in my car and drove to plumbing supply and applied a new hose clamp. The next day, a free service call, the repairman said it was the second one this week, Thats just what I would have done, but would not put the machine back. (void the warranty, finish work, etc...not sure how he would have serviced the machine if I did not pull it out for him). A few months later the wheels on the top shelves give way/fall off the rack, so we have those replaced. As soon as one is replaced, the other side falls off... Now, approximately 14 months into installation, the dishwasher does not work. The control panel is flashing and will not start. What a runaround with KitchenAid. We were told there was a recall on the hose clamp (we never got one). We cannot have the control panel worked on until the hose clamp is certified... That will take a week. Then we can call back... What a hassle. We bought this expensive product on good reviews. We are most disappointed. There is very little concern for making the product good. Its incredible that so much can go wrong in such a short time of limited use. Once/day... The hose clamp is just poor engineering. The rest is terrible quality and support

I purchased a lot of Whirlpool appliances -- washer/dryer, dishwasher, microwave, and now a Whirlpool stainless steel refrigerator. This was approximately the end of 2014. Not long after I purchased the refrigerator, the front started with small rust stains. I notified Whirlpool and all they said was call Scratch-b-gone in California. My refrigerator should have been under warranty. They offered no other help. I live-chatted this morning and they say the same thing -- call another company. You are now out of service. Im so very disappointed in Whirlpool and will definitely rethink purchasing another Whirlpool appliance. My other stainless steel appliances are not having a rust problem -- just the refrigerator. I havent tried the Scratch-b-gone yet because on their website they say that a lot of Whirlpool products have a coating on them. VERY, VERY unhappy with Whirlpool and their customer service...

I purchased my refrigerator (Whirlpool side by side refrigerator model ED5FVGXW507) in January 2013. We travel more than 6 months out of the year, so we have not had excess usage from the refrigerator. After only a few months, the plastic drawers started to crack. Now, after less than a year and a half, all my drawers are cracked, as well as all my door bins. I will be married 50 years in December, have owned refrigerators for all those years, and this is the first time that I have ever had a drawer crack, let alone all of them, as well as the door bins.

I just bought a Whirlpool Duet Front Loader, and it vibrates excessively and wont fully rinse out all of the detergent. I have to take the tray out each time and rinse. Also, it has a musty smell.Whirlpool sent a repairman out to replace the shocks on a washer that is less than 2 months old. The repairman told me to use less detergent, but I am only using a teaspoon of powder detergent which is recommended and using Affresh once a month. There is nothing they can do about it till it is deemed unrepairable.

I ordered this Whirlpool 29 cu.ft. white french door refrigerator online from Goedeckers on April 26, 2013. Delivered May 15, 2013. Ever since we got it, there was a frost buildup in left back of ref. Also ice would fall out of dispenser all by itself. Also a buildup of ice under ice bin. Water would also drip from dispenser. We thought maybe since it was new these problems would go away. But they just got worse. I called Whirlpool & they sent out tech on 8/12/13. He told me Whirlpool has a problem with these refrigerators & would order parts. Well after 3 times of cancelling repairman due to parts on backorder, I told repair I would call when parts come in. I keep calling Whirlpool & keep hearing parts are on backorder, saying parts will be in in 7 days. I call back in 7 days and hear the same lies. Its a shame that they cant get parts in knowing that there is a major problem. It sounds like a real quality control problem. I really pride myself on buying American made but Whirlpool is not helping my case for buying American made. It would be nice if they offered to replace it being they cant seem to find parts.

Do not bother purchasing Whirlpool refrigerators. Bought mine new in November. The paint on the exterior has been chipping. They inform me that its a cosmetic issue and that they are not going to repair it. They told me to use touch up paint. The paint has chipped more than once and Im afraid this is going to be an ongoing issue. Its obviously a product defect (my last fridge lasted 27 years without incident). I dont do business with companies who dont stand behind the products they manufacture. These days its all about get their money and the hell with them once we do. Last time I purchase anything Whirlpool.

I bought a Whirlpool front loading washing machine 5 years ago, which has given me constant trouble. The computer on the machine is not working. When it is fixed, the machines makes extremely loud grinding noises and frequently the spinner does not work properly, leaving you with heavy sodden wet clothes. Whirlpools guarantee is very limited and customer service is unhelpful except to apologize for your horrible experience. You will have to pay for a technician to diagnose the problem. I will have to replace this costly machine after just 5 years of unreliable service. I would never buy a Whirlpool product again.

Another person with problems called this a giant Whirlpool paperweight and he is so right! I received delivery of a Cabrio WTW7800XW3 washer on December 17, 2011. I had an issue (stopped in the middle of the cycle and flashed the letter “F” on the control panel) with it on January 2nd. I called and scheduled service. I had unplugged the machine and a few days later I replugged it and it started to work, so I cancelled the service call. In March, the problem started again. It just adds a little bit of water and then stops. Since then I have had repairmen out 6 times with 8 new parts installed and the washer still doesnt work. Now, the control panel won’t work. Whirlpool refuses to replace the machine. The repairman says these are the worst machines (any of the ones that are top load and have a clear top) he has ever seen and that I should buy an extended warranty. He says the bearings in the tub wear out among other things. On one of the repair visits, the serviceman found a chewed up pair of baby pajama pants. The machine makes a really loud noise like a jet engine taking off whenever it spins and the clothes are not clean. Whirlpool says that the warranty does not cover replacement of a defective machine. I have since researched the machine and have discovered that there have been problems with this line of machine for years. So, why are they still selling them? I am hoping for a class action suit. The company should stand by their products. I will never purchase a Whirlpool (or any other brand manufactured by Whirlpool) product again. I have had the machine for 4 months and it has been usable for about 2 of them.

My Whirlpool microwave has been serving me for over 20 years. Never a problem. It performs well at all settings. Size is convenient for mounting over range. I recommend highly because of reliability and performance.

I purchased a new Whirlpool washer and dryer (model number WED9250WR0 #WFW9250WR00). The washer broke after about 2 months. They took my washer and gave me some off brand one, because I purchased a 5 year extended warranty. They kept my washer for over 3 months, saying that the manufacturer takes that long to get the parts in. Its ridiculous! The tub, seal, and some other parts had to be replaced. It was shredding my clothing and my bedding. The first time they fixed it, a couple days later, it started making a horrible noise. The repairman came out, and a part had fallen off inside, so he put it back on. It kept happening, so I called them back, and he taped the part on!About 2 months later, the seal started shredding, and so did my clothing. I called again, and they had to replace the seal again. It still sounds off balance, and they said that was normal, because of the give in the floor. The day they fixed the seal, I washed a childs sleeping bag, and it shredded it too! I called again, and they refused to replace it, and they want to come and look at it again. My dryer lint trap seal also keeps coming apart, and I have gone through 3 of those in less than 8 months. They said they are just made poorly, so it will keep happening. I just want my money back, and buy a different washer and dryer somewhere else. I had an old pair that I bought, used, and they lasted me 5 years with less problems than these that I paid two grand for.

8 cu. ft. Cabrio® High-Efficiency Top Load Washer with Steam - I bought a new washer. It did a poor job rinsing and spinning dry. Whirlpool customer threatened me that a service charge may be charge if the repairman came out and found nothing wrong. After calling three times I ordered a repairman out. The repairman explained that only way to prevent soap residue on your clean clothes is to use the bulky and deep water options. Also dont use high spin or when it spins your clothes dry, it leaves them in a tangled mess that requires ironing to remove the wrinkles. This washer is not ready for the market and must be removed until they can perfect it. It cost me $200 to return and exchange this model for the Front Load Duet, which works excellent. Whirlpool should be ashamed to have ever put this machine on the market.

We bought this unit (Whirlpool fridge #WRF555SDF201) in November 2016. Was so excited! The fridge looks great, love the French doors, and the freezer. Its the ice maker! It spews crushed ice all over every time it is used. Its like the setting is stuck in-between crushed and cubed. Every time it is used ice goes on floor and I have to clean it up. If a small child uses it they get ice in their face and down their shirts. I have been told from Whirlpool and Lowes that it is in the design and they will not even try to fix it. They will definitely not replace it. Lowes claims they know about the way Whirlpool designs their ice makers and that they mention it to prospective buyers, but I know they did not tell me of this design flaw in the product before we bought it. I now simply have to deal with it. It is less than a year old and I burn with disappointment every time I use the ice maker. I am even more disappointed in the lack of concern for me, the customer. We bought 6 Whirlpool appliances at the same time from Lowes about 6 months ago. It will take awhile but they will NOT be replace with Whirlpool or purchased at Lowes.

I am excited that I found this site, putting it in Favorites! Using the advice from ConsumerReports, we purchased a Whirlpool Gold French door refrigerator model GI 6SDRXXY02. We were looking forward to the energy efficiency reported. I blamed the kids and my husband when the water started appearing on the floor by the refrigerator. After a while, I started investigating and I saw the sheets of ice that had formed in the bottom of the freezer. Several times, I removed the ice, only for it to form and start leaking on the floor weeks later. We discovered the drain was frozen and that during the defrost mode, water would freeze in the bottom, and once the ice was too high, the water would flow over the ice onto the floor. My husband has unloaded the freezer and defrosted the drain with a hair dryer several times. So sick of this!! We never received a recall notice and of course, the warranty is out. I wish we hadnt paid so much for this refrigerator. It would have been out by the curb months ago. We are in the middle of a kitchen remodel and getting new cabinets. I will have to dispose of this expensive refrigerator. UGH, money down the drain!! We wont buy a Whirlpool!!!

I installed my new water heater in 2012. Within 3 months, it was not producing hot water. When I called, a helpful person at the Whirlpool warranty line told me it was because there was too much cold water being mixed into the hot water coming from the tank. I hung up... Called again and was told that they would be able to get someone in 2 weeks out to my house to check it. I told them that was not acceptable. I hung up... I called Lowes, where I bought it. The person on the other line finally, after more than 1 hour, was able to get a repair person out there within 2 days. I had to pay the fee to have the guy come look at my hot water tank, and tell me that he hated Whirlpools. He called Whirlpool, 3 times; he was hung up on 2 times. He explained what had happened was I had a hot water leak, that it probably it was overloaded, the thermostat control everything else was fine. However, that I had installed the heater myself not a professional. Therefore it was not up to NATIONAL code; therefore, Whirlpool refused to honor the warranty. So, short version, in order to get the tank repaired, I was supposed to spend an additional $300-$400 to bring the heater up to code for them to honor the warranty. What you ask made my heater out of code? It is outside in my utility room, and the flue was cut to fit and the OUTSIDE vent pipe was not above the roofline. It didnt matter that it is not in an enclosed space, that this was nothing to do with the reasoning the thermocouple went out.I simply turned up the heat, so far so good. Will I ever buy another Whirlpool? No. I have a Whirlpool fridge bought before the hot water tank situation. The ice maker went out within 6 months of purchase. When I called to have it repaired, the service guy stated he hates Whirlpool. The piece he had to replace was plastic that was replaced with a metal piece that should have been metal to begin with.

Inconsistent freezer and frig temperatures, with vegetables and fruits freezing in the fridge, even when temperature is properly set. Freezer control knob and vents too easily blocked. Unit is very noisy.

We bought the Cabrio washer and dryer on June 2008, and it wasnt very long after that, that we had to have a repair done. Then, it started twisting the clothes and the sheets into a big knot. Two king size sheets and 2 pillow cases got so twisted that they are no bigger than a watermelon, and believe me, they are very hard to untangle when they are soaking wet. The machine in the drying cycle sounds like a commercial jet taking off. We can hardly talk above the roar of that thing. I hate it with a passion. Whirlpool used to be all we bought, but that is going to change.Linda

Ive had trouble with my washing machine since the end of May 2011. I have had over 5 service/repair calls which still resulted with the same problem. By the way, I do have a warranty on this product (which hasnt seem to have helped at all). I have never had such poor customer service in my life as I have had from Sears and can assure you, I will never buy another product from Sears or Whirlpool considering the experience I have had. I have missed numerous days at work only to wait for a repair appointment that never happened. Needless to say, I am very disappointed and would not recommend anyone to buy from Sears or Whirlpool.

I bought a Whirlpool over the range microwave in 2015, after about 6 months in I noticed that the microwave door was starting to crack. I thought maybe I bought a cracked one. About a year in the microwave is cracked. Pieces of the microwave are starting to fall on the food I am cooking. The last straw was when my 4-year-old was gagging and then choking on a piece of the plastic that fell from my microwave.

I bought an electric range at Lowes. The oven stopped working after 10 months, which means it is still under warranty. A repairman came out twice and put in new parts. He said all had been replaced that could be replaced. I will call him again and see if he can do anymore. I dont think I will buy from Lowe’s anymore and certainly not a Whirlpool.

Whirlpool Cabrio washing machine - We purchased the (best name brand) from Get It Now and all we ever had was problems. We will fill the washer 1/2 full of clothes and the clothes on top would not even get wet. So we have to do it again, to make sure the rest of the clothes were washed. Many times there was white smudge marks on the clothes, sorta like powder (we use only liquid soap that you recommend). Today I washed a child’s bedspread for the 4th time because the stains would not come out (from a cookie). I had to turn the bedspread twice just to get it wet. I used bulk load and heavy duty load and it doesnt work. Your product is a very big disappointment for the price a person has to pay. I will recommend that no one purchase this product. Your people need to do further research on who this machine cleans clothes.

Changing the filter is difficult & expensive. And where has the old fashioned service gone. New refrigerator and would have to pay for service. This happened when I bought the refrigerator a couple years ago. I do not think this should be the standard for a new refrigerator.

I replaced my hot water heater after 22 years and no problems. We got a 50 gal. gas heater from Lowe’s in 6/2008. In 1/2012, we had no pilot light and an alarm on high temp sensor. Whirlpool sent a new sensor and control valve to replace the bad unit. Here we go again, on 3/2013 - same parts same problems. We now have the cost again to have the parts installed for the second time. I have spent 1/2 the cost to have the parts put in than the cost for the heater. I will never pay for any Whirlpool product again. They are plain junk!

I am a retiree after 35 years and 5 months, the last 20 plus years on salary. I purchased a new Whirlpool washer on April 18, 2012 at Lowes in Tiffin, Ohio. The clerk said to take the receipt to Clyde to apply for my rebate. I was informed by a receptionist that we only get a rebate if our purchase is from Sears. I only went to Lowes because of the urgency and was not aware of this change in your policy. I consider this a real slap in the face after all the years of what I consider excellent service to Whirlpool Corporation.

I have had my Maytag (Whirlpool) Centennial Commercial machine for 10 years and it has not required any repairs or have given me any issues. I love the water level sensor that doesnt require me to select a load size. I would highly recommend the Whirlpool brand to consumers.

May 4 I ordered a washer and it was to be delivered on the 21st and on the 20th a salesperson calls me to say my ordered washer is out of stock and she gives me a substitution washer that wont ship to me until june 20th a month away even though I already had been waiting a month, I was very upset and said, I wont accept it but let me think about it, I thought there must not be anything sooner (BIG MISTAKE). So I called back and accepted but after getting off the phone looked online and found a washer that would be delivered on May 28th and it was just delivered no problem but now no one at WHIRLPOOL can find the subbed order to cancel and give me my refund from the out of stock washer... So I have paid for 2 washers and every time I try to get help I have an hour wait to get a person. I am a 65 yr old woman who has been put thru so much stress and it is not good for my health. All I want to do is cry.

In 2010 we had to purchase a new hot water heater. Went to our local Lowes store to see what they offered. We decided to buy a Whirlpool energy smart electric water heater. It was large, 50 gallon. We have a large family and didnt like running out of hot water so we thought this would be great. Worked fine until yesterday when I kept smelling an odor like something melting. Could not figure out where the smell was coming from until this morning I got in the shower and had very little hot water. Went downstairs and seen the water heater was not working. Got the user guide out to see if we could pinpoint what was wrong. It said no power to control board. I checked the breaker box and found no problems. I got a flashlight to look at the control board and discovered it had overheated and melt the top of it. Have been on phone with Whirlpool nonstop with just a recording. The heater has a lifetime warranty so Im trying to get the replacement part for it that will cost me $115 plus shipping. I am really concerned that with this overheating it did not trip the breaker. Grateful it did not start a fire and worried if we repair it will this happen again and possibly not be as fortunate. I have seen on this site of another complaint with the same problem. Shocked there hasnt been a recall issued. Be careful!

I had noticed water on the floor and just thought someone left the freezer open. It started happening about every other day. I read online that it was probably from the drain in the bottom on the freezer being clogged or frozen, and I found instructions on how to fix it. After we took the door off, the drawers out, and the back panel off, then we started thawing the drain. Finally, I got it cleared out. Here I am, a month later, there’s water on the floor again.

Our Whirlpool dryer broke less than 3 months after we bought it. We called Whirlpool and spent more than 2 hours on the phone. They sent someone out and that person told us he couldnt fix the part that was broken. He gave us a phone number to call and we called and spent another hour on the phone after which we were told to call Whirlpool back. We called them on 3 separate days and spent hours on the phone trying to contact real people. After another week (during which time the dryer went out of warranty) we had to call someone to fix it. After that we spend a month calling and emailing Whirlpool to get reimbursed for the almost $400 we spent fixing it. No luck. We were told that it was out of warranty and we didnt use a Whirlpool technician. I was hung up on, given the runaround through phone menus, continually told it wasnt the correct department, and finally that Whirlpool doesnt cover it. Bottom line is...never buy Whirlpool.

I purchased the Whirlpool Cabrio (wtw6600sw2) about five years ago. Last year, the motherboard had to be replaced. This year, it started to have load balance issues on the spin cycle; in other words, it wont spin without sounding like its going to tear itself apart. It cost $75 to have someone look at it, and to fix it will cost almost $400, and whats next? I spent a lot of money for this machine, and Whirlpools answer was to offer me a discount to purchase a new Whirlpool. I called Whirlpool and my model does not have a recall, but models with same problems have been recalled. I will never buy a Whirlpool again!!!

Our machine was bought via the employee purchase program. Its just under 2 years old and the bearing has been out for nearly 6 months. I called Whirlpool and our local Whirlpool repairman. They both want hundreds of dollars to repair it. Being pretty handy, my husband and I decided to fix it ourselves. Trying to find compatible parts for this model is a NIGHTMARE. Everything in my house is Whirlpool...range, dishwasher (also junk), microwave, fridge, washer, dryer...and it will all be systematically replaced with ANYTHING BUT WHIRLPOOL OR ITS COUNTERPARTS.

Whirlpool Cabrio washer - Its been a month now and still the washer is not fixed. The repairman through Lowes warranty service is the worst by far I have ever dealt with. I had new transmission put on, still wont agitate and smells hot. The washer is only 18 months old, well taken care of. This expensive hunk of junk is worthless and the aggravation for all this mess is worse. I called Whirlpool 2 times. The first time, I got a call with the standard oh so sorry bit. Oh boy, that gets the washer fixed. Not. I blasted them and Lowes again. I have had it with this mess. The repairman is supposed to contact Lowes a week ago for replacement. He has done zero. I called Lowes to check. How can they sell this junk to customers who pay for this washer? They know it is junk, Lowes and Whirlpool, so do the right thing and recall the junker for refunds to consumers.

I bought what I thought was a great washing machine. It is a top loading Cabrio from Whirlpool. The machine leaves white residue on all my dark clothing. It is a disaster. I am following washing instructions exactly, using HE detergent, loading the right amount, I even tried using PODS. I tried different temperature water, different cycles of washing and spinning and the same thing happens. I had an old Maytag that broke that cleaned beautifully. This thing is a piece of garbage and I would love to send it back if they would let me. DO NOT BUY IT. I AM BEGGING YOU, YOU WILL BE VERY UPSET.

Weve owned this refrigerator for about 6 weeks now. It is a 23 cu. ft. model with a bottom freezer. It is working great, and we have no problems with temperature control in either the refrigerator or freezer sections.

Do not ever buy a Whirlpool refrigerator. Sloppy construction, bins dont close, doors dont seal well and a brand new fridge doesnt cool to a safe food zone. When we call for service, I got the run around for almost 2 hours. They wont be sending anyone to service a brand new unit for an entire week... And thats 2 days before Thanksgiving! I have never had an appliance made this poorly. We dont have the space for a bigger unit, so thats why we bought this model. Size shouldnt impact quality!

On April 10, I bought a Whirlpool washing machine with a sensor. My clothes do not come clean. The dirty spots are still visible. I had three technicians come to check it out and after they just made the machine start, make the water run, and make the water empty, they confirmed that it was working normally. I have insisted on having someone come and just do a small wash and they did not agree because they are not there to wash clothes. I went back to Leon’s where I bought it and the saleslady told me that she could not do anything about it. I have been dealing with the customer service and the person has tried three times to get someone to come and check the washer properly and was insisting in front of me that I wasnt at all satisfied with the performance of the washer and still confirmed that the washer was working fine. They keep saying that there are no parts that need to be fixed or exchanged, so that means there is nothing wrong with the washer. I have tried all different kind of soaps. They were suggesting that I use Tide, which was the best performing soap. I used Tide or Purex - I even tried half a bottle of bleach - and it would not clean my clothes. The problem is the clothes are not turning, they just hardly moved with water that just keeps the clothes humid. I tried putting in more water with a bucket and when I push the start button, it would drain out all the water that it did not put itself. Ive called the consumer protection and they have advised me to take legal actions against the company and the store that sold it to me. They confirmed that whatever we buy, the article has to do the work it was made for; so the performance of a washing machine is to wash clothes. I even took a three-year prolonged warranty and the store told me that once the one-year warranty with the company has expired, then they could help me with sending their technicians and see what the problem was and they would take it from there. I have an account with the store and I have eighteen months to pay it off. So I was wondering if the saleslady did sell me an appliance saying that it was very good and that I should not have any problems with it. Can I take steps going against her for false advertisement? It’s a month now that my clothes are not washed properly and I need to rewash them by hand before putting them out to dry. The consumer protection office has been telling me that the store should be the one to finalize the problem with the company, but it seems that not even they can come to an agreement. Whatever steps I will take against the company and the store, what are my chances of getting my washer replaced? Whirlpool has been advised about me taking them to court and I got permission to do so. Actually, they invited me to go ahead and do what I thought was right. I do not have the money or time to waste on something that maybe I will have no chance to get anywhere. All I want is to have it replaced with another washer that would be more performing. If anyone has had the same problem and had their case solved, maybe it will give me hope to go on. Please, what is the best and fastest way for me to get this problem resolved? I do need a washing machine. I do need to wear clean clothes. Thank you for your patience and understanding.

I purchased the Cabrio washer about 2 years ago. This summer, I began to hear a roar in my washer when it was spinning. I called a repairman and in order to fix it, the tub has to be replaced and it will cost $258 plus service call. My sister purchased her Cabrio 3 years ago and her washer has the same problem. This sounds like a recall issue to me. I think Whirlpool needs to recall this washer or pay my bill.

I purchased an over-the-oven microwave in November 2020 (Model # WMH31017HZ). It worked until March 2021 then began tripping breaker. The Safety department at Whirlpool stated that I have to get a dedicated circuit. After spending an enormous sum to get that dedicated circuit the microwave worked until April when just opening the door caused a spark that the electrician and I observed. By now I am sure that I purchased a defective unit but Whirlpool was not believing it. (As as aside, expect to stay on hold for at least 10-30 minutes when you call Whirlpool).May 7th the serviceman from Guincho ordered parts that was needed to repair the oven. As of May 30th the part still had not arrived. Finally, after multiple calls and excessive hold time, Whirlpool agreed to refund my purchase price and as of this writing on July 26, 2021 I have not received it. In the meantime I purchased another brand microwave and have to look at their defective one until they decide to pick it up. They have lost a customer.

Whatever you do, dont ever buy a Whirlpool French door refrigerator. For the last 5 months this $2,200 error in our judgement has not worked. We purchased it late last September and were so excited to enjoy this sleek machine. Wrong. In November a controller broke and the refrigerator portion froze over freezing everything and blowing apart the deli drawer. Then the ice maker was not working, it topped out at about 10 cubes a day. After that it acquired the lovely habit of shutting off every several minutes. 24 hours a day. Every time it would turn back on it would chime. 24 hours a day. And neither the refrigerator nor freezer portion would maintain temperature. Whirlpool keeps sending people out, turning us into their Guinea Pig while they try to come up with a solution. The chiming has finally stopped but we still dont have an ice maker and the light is intermittent. Another repair man is due tomorrow. So unless you have countless hours to spend waiting for and dealing with repairmen, making phone calls and enjoying throwing away spoiled food, dont waste your money with this company.

We have purchased 2 Whirlpool dishwashers in 4 years. The first one lasted almost three years and the second just past the warranty. The second one was a $500 dishwasher that we bought new. We filed a claim with Whirlpool and then had to set aside a whole day for the repair person to come. They spent about 10 minutes at our house, charged us $75 and didnt even attempt to look at the dishwasher or fix it. We have sunk almost $1000 into Whirlpool dishwashers since we bought our home 4 years ago. If you want to waste time and money go ahead and buy Whirlpool, otherwise learn from our mistake.

I purchased this washer about 3 years ago to replace a dishwasher which lasted 20 years. Within a year the racks began to rot, the front panel plastic started to peel off. Within two years half of the racks rods completely rotted away. 3 years later the washer is busted - most likely pump which was probably blocked by one of the pieces of the rack rods. I am replacing it with Bosch - German engineering. Needless to say I will NEVER buy a Whirlpool - formerly reputable company again. Good-riddance Whirlpool.

We bought a new Whirlpool side by side, model # WRS325FNAM00 in March 2014. In less than 48 hours, the freezer box was condensing and water was leaking on the bottom edge. The condensation got worse and worse. Five service calls later, Whirlpool replaced the freezer door--which took six weeks because it had to be manufactured.After the door was installed--no change. Whirlpool replaced the entire refrigerator in June. Guess what? The new one is doing exactly the same thing in exactly the same place. So far it has not gotten worse. Well see, we have only had it a week. But already the service rep has been out to the house and added the silicone gunk to the box in case there is a tiny air leak. Why would a brand new refrigerator have an air leak in the freezer box?

We bought a Whirlpool model GC5SHAXVY01 side by side. The ice maker had problems within the first month, and they continued until the following year. Finally, the ice maker was deemed irreparable. Whirlpool worked with us, and we got a replacement for $600.00. The replacement had been in our home 3 months, when we realized it was leaking water. The guest room behind the fridge, had water soaked carpet, and molds growing on the baseboard. The hardwood under the fridge had been water soaked, and could not be dried by professional machines running 24 hours a day for 4 days. Oh the noise! The guest room carpet was pulled out with the baseboard immediately, and today, they are ripping out the hardwood affected in the kitchen. We called the CEOs office at Whirlpool to tell them. The answer was talk to our legal department.We are very angry. This has been very disruptive and upsetting. The floor is black under the hardwood. We are now awaiting the drying machines to come in for 3 days, and waiting to learn about what appears to be black mold. Be careful, and good luck if you buy from Whirlpool.

I was so excited when my husband bought me this as a gift this past year as we are a family of 6 which means lots of laundry. The first few months I assumed it was operator error trying to learn how the new one worked. Well here we are months later googling why it makes my clothes dirtier coming out than they were going. It leaves black linty looking streaks on all my white clothes, both inside and out and leaves white linty looking streaks on my darks, also both inside and outside. It DOES NOT REMOVE PET HAIR AT ALL! If you purchase one, and have long haired pets that shed, expect to invest in some lint remover. Im on my third type in an attempt to save me time. I will say OxiClean laundry detergent seems to be the only detergent that actually cleaned the clothes. Sadly, stores around here stopped selling.And whatever you do, DO NOT USE LAUNDRY PODS. It DOES NOT DISSOLVE THE HOUSING AND LEAVES SLIMY RESIDUE ALL OVER YOUR CLOTHES. I believe this is due to the fact that despite the setting, it uses little no hot water. Which would be great if it actually cleaned your clothes. I could run my clothes under a faucet with no soap and they would cleaner than this pos. Bottom line. Dont waste your money and if you do keep your expectations very low!

The product has water and ice maker problems. The day we got the new refrigerator home, it did not make ice for one week. I called and had service come out. The line was not connected properly under the refrigerator. Water was flowing out of the front of the refrigerator. I called service again and they put in a new ice maker. The ice maker was still not working. I called service and another firm came out and said the new ice maker was bad. They put in another new icemaker. Now it is making ice but will not dispense it through the door like it is supposed to. I will call service again on Monday.

11 months after I bought the fridge it started acting up. I paid 1900 for this thing. The temp kept getting warmer and the ice maker quit working. I had to pay for a service plan. Ill never buy a piece of junk Whirlpool product in my life again and ill broadcast their poor quality to everybody in my 5000 congregation. I work to save up to buy this product and its junk. Ill end donating it. Im very upset at this junk product produced by Whirlpool.

I had an upscale Frigidaire suite of kitchen appliances and I loved them. A few years later I moved and needed a new set. I thought Whirlpool was about the same and I bought a Whirlpool set. The stove wont boil water or even fry an egg. It heats up and cuts off continuously. I called a service rep out and he called the engineer who told him it is designed like that and I need to use hot water on the stove to boil it. I was shocked at his ignorance and insulted by his stupidity. Ive been cooking for 60+ years and everyone who cooks knows you use cold water to boil water. But really, the stove does not cook anything. When frying eggs the burners cut off every few seconds to the point you cannot cook anything with it and the engineer said thats the way they designed it. DONT BUY WHIRLPOOL. THEY WONT EVEN BOIL WATER. HORRIBLE STOVE AND ONCE YOU HAVE IT YOU ARE STUCK WITH IT.

Cabrio washer bought 5 or 6 years ago. Started a whining noise when spinning, so loud we close the washroom door to hear the TV. Called service, they immediately knew that the main bearing was going out & quoted the two parts needed to fix THAT COSTS MORE THAN THE MACHINE DID NEW! Labor was not included. Was also told that it will eventually start leaking. Piece of junk. What happened to simple washers that did a good job washing in half the time that lasted 15 to 20 years???

I bought a Whirlpool model # WRF757SDEM. It has failed twice in 7 months. The tops temperature hovers at 54 degrees Fahrenheit. The freezer works fine. I had a whirlpool fridge for 10 years before I bought this one and never had trouble with it. This particular model seems to have a design flaws according to other reviews I saw on this site that read similar to mine. We are waiting on parts. This is the second time in 6-7 weeks that it breaks down.

Hot water heater goes out. Try to relight it as instructed. Pilot light goes out as soon as I release pressure. Call tech support. After a 10min hold time, I was instructed to rest unit, wait 10 to 15 min and try again. Did not work. Called back and was told it was the thermopile. Had it shipped and replaced at $45.00. Still did not work. Was instructed to go thru the same process of lighting it, still did not work. Then I was given a ref# and was told that my PARTS was warranty and not labor. Okay now one time I was told I WILL BE CHARGED WITH A DIAGNOSTIC FEE OF $99.00 and still no hot water. Next step LAWYER.

For many years, I have worked on and tested water heater thermocouples. I have a lot of experience with this. I have checked around many of the wholesale supply houses to find a simple part needed for this brand/manufacturer appliance. Johnstone Supply, a national wholesale distributor, Grainger, etc. cannot get these parts. You must call Whirlpool and wait on the phone and give the operator the full story about what you found and how you tested the water heater only to be told you dont know what you are talking about. I was told that if the pilot lights and stays lit for even several minutes, that it is not the thermocouple but the gas valve and they will not sell me the part and recommend either I purchase a whole gas valve assembly and revised thermocouple or they would not sell me anything.Then I got told that I am on a waiting list to be called for availability of the parts at some time within the next 24 hours. Or just buy a new water heater from us with a warranty. Really? This is why you should not even have wasted your time with these people and move on to a better future. I asked,Can I purchase a box of thermocouples for this type of water heater with a left hand thread? The answer to this was, No, we will need the serial # for each unit that has had any part put on it. Move on, I say. This was a big waste of time by me, the plumber, and my customers happiness.

We bought the dishwasher as part of our major kitchen remodel. After 1 year, 10 months of successful operation, the wash motor failed. We are now faced with paying about 1/3 of the cost of a new unit, after less than 2 years. I dont expect new appliances to last forever, but less than 2 years is ridiculous. I would definitely not recommend this product to anyone.

In 2007 and 2008, I purchased 7 natural gas heaters: 1 for my home and 6 for rental properties. I have had nothing but problems from all of them. Two of them failed this weekend (one 40-gallon and one 50-gallon). I called the 800 number and have to pay $63.50 for parts for the 40-gallon and was given a PO number to pick up parts for the 50-gallon at Lowes. They do not have the parts. I have spent over $250,000 at Lowes since 2000. I have all Whirlpool appliances in rentals and my own home. The discussion I had at two Lowes stores today really showed me how they take care of their customers. I told both stores that I will never buy the Whirlpool brand again!

Bought an HE top loading washer 4/19/19. Oil leaking on floor from washer. Today, 2/12/20, while still under one year warranty, had transmission replaced. We have always purchased Whirlpool appliances. Not sure if we will in the future.

I had this stove for less than 3 months and the glass top broke after turning on the stove. Now I tried to find out how to purchase a replacement but it cost as much as a new stove....Ughhhh this is so aggravating.

I bought a 6 year warrantied Whirlpool hot water heater Model N50T61-403, product number 0733318, at Lowes Home Improvement Center and for three years the pilot light fails to stay lit. I have talked with Whirlpool 1-877-817-6750, the number on the unit, many times. I went through the troubleshooting checklist and verified all requirements. I paid a plumber $150 to check it out and he said I needed a larger supply line and venting the closet door would help. I did this and pilot still goes out periodically. Whirlpool sent me a new gas valve and it cost me another $150 to have it installed. The plumber said everything is good. But the pilot is still going out. Called Whirlpool again and talked with them for 24 minutes. The woman on the line was telling me I needed a certain amount of oxygen for this 40,000 BTU model. She was giving me minimum requirements for square or cubic feet of house with 8 inch ceilings. Yes, she said 8 inch ceilings 4 or 5 times as we went over the requirements. I got so frustrated asking her what she was talking about and she hung up on me. I called back and asked for a supervisor and a different woman had me hold on, came back and said a supervisor would call me. I did get a call back and the supervisor wanted to send me another gas valve and a burner assembly. I told him the burner assembly is working fine and I have a new gas valve. I asked him to send me a $150 along with it to pay the plumber. He said they only warranty the parts. So, am I supposed to have $450 in labor plus my time in this product on top of the original cost? I said no thank you and asked him if he would accept this as a solution if he were the customer and he said this is not a personal discussion. I know his answer. I am never buying a Whirlpool product again. But now I need to buy a new, good brand, water heater to replace the Whirlpool piece of junk. Bad product, bad company, bad warranty. I got screwed by Whirlpool once but never again.

Bought a French door whirlpool gold, wanted a good long lasting fridge. Bought in late 2011. After having it a couple of weeks we noticed the ice maker would take days to make ice. So we called to have it looked at. The repairman said if it is slow, switch it to fast ice. It made ice even slower, but the repair company said if it is making ice, and he comes out, we would be charged. So we lived with it. In 2014 it stopped making ice at all. We called they sent someone out and said it was a control board. They had to order it, and came back a week later to put it in. They left and said we would have ice soon. Never did!!!So we call again, they come out and said no power to ice maker. He called Whirlpool and they said wires in the freezer door were worn and broke. Well the door is non-serviceable and the cost of the door will exceed the price of the fridge! What kind of crap is that!! Long story short I will never buy another whirlpool again, and when I hear of someone buying new appliances I warn them to stay away from whirlpool!!! Run!!!

We bought a Whirlpool 2 years ago. It is an upgrade for us. Has features of ice, light, temp, water fill. Other options, too many to list. Upper 2 door, pull out 3 drawer with freezer. Lots room. Very convenient. Would fit a family’s needs. Great for a handicapped person.

Have had this washer for one year. Clothes have never been clean since day one. Dark clothes come out with white marks all over. Having to use an extra rinse cycle or set on bulky items - whats the point of a high efficiency appliance? Still not clean after that anyways. Stains such as chocolate and toothpaste still remain after washing and my husband complains of finding small holes in his clothes. Lid needs to be left open at all times or you get a funky smell. I am using the HE liquid detergent, even tried a cold water product for cold washes. I hate this washer. Wish I had my 20 year old Kenmore still.

GFG461LVT2 - In October of 2010 I purchased a Whirlpool Gold Fridge and Stove. Its been about 3.5 years and two of the caps that go on top of the range burners are chipped. All of the caps are badly stained and despite the manual instructions to wash them in mild soapy water, they do not come clean. They dont come clean using heavy duty Easy Off cleaner. In addition, the seal on the oven door has apparently failed because the glass is foggy on the inside. Today I phoned Whirlpool after going to their website. I first spoke to a parts representative who advised that I would have to pay $47.00 per cap or $115.00 for all five burner caps. I was transferred to another department as I thought I should get the appliance parts and door fixed for free. The appliance is only 3.5 years old. I was told that the appliance is only guaranteed for 1 year and I would have to pay dearly to remedy the two problems. This appliance is Whirlpools Gold series. It supposed to be top-of-the-line - the price tag was certainly top of the line. Im very disappointed in American workmanship and the companys lack of integrity. Not too long ago I purchased a Whirlpool (aka Maytag) front loading washer. I now own a Samsung. The point is that designed obsolescence will force consumers to purchase products made outside of the US because some of us cannot afford to buy or repair appliances, cars, etc., every couple of years.

I bought a Cabrio from Costo less than 2 years ago. Dryer so far so good (big barrel with hair dryer so what could go wrong?). Washing machine is HORRIBLE. Lid latch broke (couple hundred to repair). Now out of the blue I get an F2 error & machine is completely inoperable. I am only user & very careful with it. There should be a recall on this expensive junk. NEVER buy Cabrio or maybe any Whirlpool appliances again. Ive never written a bad review btw.

Terrible! I bought the washer in December of 2010. We began finding holes in clothes in March of 2011. We found that we had a small crack in our dryer. After trying to fix it ourselves, the crack came back. So, we replaced the dryer. After we replaced the dryer, we began to find more holes in our clothes. It was not the dryer causing the holes, but our duet Whirlpool washer. We had several drain error instances as well. We have had the service repair man out several times for the drain error problem. Ranging from a Mardi Gras bead in the drain pump, to several baby socks to a large adult tube sock. Id say its been at least 7 times.We had finally had enough of our clothes, which I would estimate to be at least $500 worth of clothing, the service repair man said he had never seen anything like it. That was in November of 2011. They said they would replace the tub and drum system but it would take several weeks to get the part in, which took us past our warranty. After numerous complaints, Whirlpool offered the best they could do, that was to extend our warranty (6 additional months). The first drum was broken upon delivery, so another would have to be ordered. There goes another week. Finally it came in. We were all but assured the problem would be fixed.Two days later, same drain error code! 3 more socks caught in the drain pump! Took the socks out myself after watching them do it so I didnt have to call them out again and pay the fee. Next day, there were more holes in clothes! Called and and they said they cant get a service guy out for at least a week! That was all during the Christmas and New Years holidays! January 9th, the service repair man came and said, Yep, its the same problem. We need to replace the tub and drum again. The part would be guaranteed to be in by Friday, January 13th!Guess what? Today I got a call, the parts were on back-order and it wont be until January 24th until they can become available. Seriously? Seriously?! I have a family of 6. Me, my wife, a 8 year old girl, a 7 year old girl, a 5 year old boy and an 18 month old girl. The piles upon piles of laundry are limitless waiting for empty promises.In the meantime, we have had to wash essential clothes (school clothes, socks, underwear, etc.) at laundromats, and friends and other family members houses. Whirlpool doesnt give a care about any of our problems. I come from a huge family, as does my wife. Together, we probably have 100 family members. I will crusade against Whirlpool for any and all appliances if this matter is not fixed and their customer service is not better!

We purchased a new home in July of 2011 and we paid extra for the upgraded appliance package, which included a Whirlpool Microwave/Convection Hood Combination unit. We have Model # GH7208XRS3. We use the microwave a few times a week and only used the home 6 months each year during 2012, 2013 and 2014, for a total of approximately 18 months. From the very beginning, we had trouble with the microwave control panel turning itself on and the electronics going through various timing and programming functions independent of any human operator.During the combined two-year warranty period from July 2011 July 2013 (the Manufacturers Warranty lasted one year and the Developers extended Warranty lasted an additional year) we had 5 service calls on the same issue. The Authorized Repair Center repairman called the Whirlpool Tech Line while he was in our home and was told that there was a flaw in the design of this model. They replaced the door and then when it acted up again, they replaced the control panel. In Nov. 2012, after the repairman told us the door needed to be replaced again, we asked for a new appliance since we had the same issue repeatedly and they had already tried to fix it by replacing the door and it was still under warranty. We were told that Whirlpool would not replace the appliance until they had tried to fix it three times and we needed to get a new door again. We were told that because it was the same issue repeatedly, we would get a replacement if it still went bad after the warranty was up. So we had the door replaced again, which did not fix the problem.In late 2014, we again had the same issue with the control panel and made a call to Whirlpools Customer Experience Center. At that time, we were told that the warranty was no longer in effect and Whirlpool would do nothing to fix the issue. Even though it was the same issue that they had attempted and failed to fix while under warranty, the company would no longer stand behind the promise of customer satisfaction and told us they will not replace a 3-year-old microwave. When I asked the Customer Service Rep to speak to a Manager to escalate the issue, I was transferred to the Tennessee Office. When I got the same repeated run-around from the Supervisor, Melissa, I asked that Customer Service Supervisor to let me speak to a Manager and she told me she could not give me the name of anyone else to speak with and hung up on me.I am writing to you to express my extreme disappointment in Whirlpool and the products reliability, the way the company has handled fixing the problem and especially in the conduct of the Customer Service department. Whirlpool gave us nothing but a run-around for the years the warranty was in effect, knowing that this model has a design flaw and trying to do band-aid fixes until the warranty ran out. We were told that our only option now is to pay to have the same problem fixed a fourth time or purchase a new microwave.Whirlpool has trained their Customer Service people to be polite but ineffective and obstructionist on the phone and then hang up on the customer when they cannot resolve the customers issue. I believe that Whirlpool should be committed to customer satisfaction and making sure that their products work as intended and fix the problem that was reported while under warranty, even if it no longer in warranty. Whirlpool should be as disappointed as I am that after three attempts the problem is still not fixed and should be committed to customer satisfaction enough to replace the appliance after three failed attempts.

Standard looking dishwasher. Quiet and efficient. Best value for the money. Highly recommend. Chose this brand over more expensive options and made a great decision!!! I dont have a single complaint.

Our slide in range had a burned out element. After waiting a week for the part the range still did not heat. The real problem was the control panel at a cost of $300 plus labor. We were so discussed with the problem we purchased a different brand range. Who should be purchasing a new range after 18 months???? Cost of service call twice, part cost of element, and new range all total another $600.00. Do not purchase this product!!!

Updated on 04/15/2019: Called customer care about my ice maker which have went out for the second time less than two years and the 1st replacement have only been 9 months from today. Unfortunately they tell me it’s out of the one year warranty process and they can’t help me. Well look like the 2nd replacement should have been under warranty still. Their products are a piece of crap and they know it and don’t care because theyre making money off of the consumers. Be aware and advise you to stay away from Whirlpool appliances. They don’t stand behind their brand. There’s no way anyone should have to be making repairs on a new 2000 and sum refrigerator. My old one is 18 yrs old and still working fine no problems, better than this piece of crap. Warning to consumers. Don’t waste your time and especially your money. Didn’t want to give no stars but you have to give at least 1.Original Review: Purchased refrigerator In July of 2017 and had to have ice maker replaced less than a year of having it. Now again ice maker not working again and only been about 9 months from the last replacement. I think there should be a Lemon law on these products. These refrigerator are not cheap and if I buy something new and spend a good amount of money for, I don’t want any headache and worries. That’s the reason for getting a new one.

In November 2016 I took delivery of a Whirlpool WRF757SDEE French door unit. One month later: In December 2016, it needed a new ice maker, as it never did fill the ice bucket and they were always melted together. Two months later: In February 2017, a thermal fuse had to be replaced—refrigerator compartment wasn’t cold enough. 8 months later, Aug 2017, it needed electronic circuit board replaced, as refrigerator compartment completely froze up. November 18, 2017 manufacturers one year warranty expired. BUT, I HAD PURCHASED AN EXTENDED WARRANTY! 4 years from NSI Protection Plus (a joke, see my review.)December 31, 2017: One year and one month after delivery, the unit stopped cooling completely. My local appliance store where I purchased sent out a tech and took it into the shop for diagnosis. They found the sealed system was kaput. Couldn’t get the temp below 67 degrees. My dealer was great and sent out a loaner after a week, and for almost 7 weeks they argued for a replacement with NSI Protection Plus. Finally on February 8, 2018, they threatened to take them to court and they paid $15 less than my purchase price. I’m out $189 for the “warranty,” $188.48 sales tax and $89.95 delivery. And I have to go buy another refrigerator. It won’t be a Whirlpool.

I purchased a Whirlpool duet, model #wfw9550ww00, two years ago with added warranty. The machine stops mid-cycle. The time remaining flashes but no error code. Pressing start would begin the machine again. Sometimes, we could go several loads with no problems and other times it will stop three or four times in one load. Occasionally, pressing start would not work and the machine would require unplugging and restarting. We have had several service calls in. They have said it was the pump, then it was the motor, then it was the pressure switch, and yet the problem persists. They are due to come out again tomorrow for yet another examination to determine its cause. Its the third time in one month. Its a lemon.

Whirlpool side by side. When the compressor cycles, there is a loud knocking noise. Called Whirlpool when under warranty with no results. They could not tell me the cause of the knocking. Sort of live with it attitude. The funny part is when we have someone visiting and the knocking starts, they are puzzled as to why we are not answering the door. Sounds like someone knocking on the front door. We have been whirlpool customers for 30 years. Probably will not be so in the future. Too bad that a great company has go the way of the Nash and Studebaker automobile.

We bought a new Whirlpool washer/dryer 6 months ago. Dryer is ok, seems to take a long time to dry. Washer is horrible. It constantly goes off balance and shakes all over the floor. Once opened, the clothing may be a little off, but not enough to cause such commotion. SO FRUSTRATING! If we could afford to replace these, they would be out on the curb today!

Here in Brazil, we use to have a very good brand of durable and reliable refrigerators and home appliances called Brastemp, and I was a very happy, fidelized customer of theirs. The time came for me to move to my new house. I gave my old appliances away to friends and modeled my new kitchen with Brastemp products. What I didnt know then is that Whirlpool bought the brand in 2000 and was selling their appliances over the Brastemp brand since.Whirlpool is clearly selling disposable appliances here. My vacuum cleaner failed after a week. My brand new refrigerator and laundry machines failed weeks after the one-year warranty and the dishwasher sometimes heats up and tips the 20A circuit breaker (suggested by the manufacturer), which is only for the dishwasher. For my complete surprise, my old appliances are still functional in my friends house. I got my old dishwasher back and I had absolutely no problems since.The vacuum cleaner failed again, this time 5 months out of warranty. In all fail cases, the price to fix it was about 70% of the price of a new one, which I took as a sign to replace them for something else. Good job, Whirlpool! You bought a nice brand, trashed it and gave the finger to fidelized customers you acquired with the new brand by replacing quality products with built-in obsolescence others. What do you plan to do next? Whatever it is, dont count on me as a customer ever again.

We purchased our appliances including a refrigerator, stove, microwave and a dishwasher from Home Depot and chose Whirlpool because we believed in their quality. We purchased an ice maker for the refrigerator and it did not get delivered so we had to contact the store to get this resolved. Once this was resolved we installed the ice maker and began to use the products. We noticed a leak from the dish washer and checked the connections only to find out the leak was coming from inside the door. We contacted whirlpool to let them know. We were then contacted by whirlpool that they could not find a service center in our area and we needed to find one and they would reimburse us 150.00 for the service center that we find to come look at it and then we need to let whirlpool know what parts were needed and they would send them to us then we could have the service center come back and install the parts.After receiving this information I contacted whirlpool to let them know that this was unacceptable. First of all this is time and money out of my pocket and no service center is going to make two separate service calls for 150.00 dollars. So whirlpool tells me they have done all they can do in which I informed them that they have not done all they can do and they we just dumping this on me to take care of. So after arguing my point, the whirlpool employee decided to call a service center and make an appointment for Jan 09, 2020 which I agreed with and hopefully the problem will be solved. This should have been done from the very beginning instead of wasting my time only to have the whirlpool employees do their job. A customer should not have to deal with this. In the future I will using a different company for my products, not because of the product but because of the service. I have made a copy of this and will be posting my review.