Purchased a KUDS30IXBL4 dishwasher. One year later it stopped working. Under warranty. $125 later repairman shows up, takes one look at the dishwasher and tells me hell be right back. He doesnt even touch it. He comes in with a new control panel and has it working in 10 minutes. So many of these fail that we keep them stocked on the truck now. Oh, and the worst thing is that the original is warrantied for 3 years, but now that you have a replacement part in it is only warrantied for 90 days. He warned me that I would have problems down the road. One year later and guess what? My 90 day warranty long expired, the control panel has just failed again. It is cheaper to order the part and change it myself. I bought Kitchen Aid because of the brand reputation and quality. Now I know where the AID comes from in the name. Never again.

I purchased a Dual Fuel Range, Microwave and Dishwasher all at the same time. The dishwasher 2 years 1 month old. The motor went on this appliance. I called Kitchen Aid, they put me in touch with a repair company. A $ 500.00 repair!!! Dont spend your money on Kitchen Aid, buy a cheaper model and throw it out. I called Kitchen Aid and they offered nothing!!! Kitchen Aid will never get another dime of my business. Model KDTE234GPSO.

Why is it so difficult to make dependable products these days? We purchased a KitchenAid dishwasher in January 2013 and the control panel went out twice within the first year and now it is out again and the dishwasher will not run. The model number according to the inside of the machine is W10502126A. Now I just purchased a one year parts/labor warranty which was not cheap to have them come out to replace the panel. I bought the warranty because something tells me this is not a permanent fix rather a band aid as I think it will go out again before the year is up. Expensively made cheap product.

Like most of the other posts, we have had to replace the rollers on the track of the upper rack 4 or 5 times now. The dishwasher doesnt always clean our dishes well. Often I have to rerun certain dishes a 2nd time to get them clean. A huge disappointment. I would never purchase a KitchenAid product again. This is the single worst purchase we have ever made for our home.

It just stops working. The first time, they had to replace a fuse. Now, we are waiting for the repairman to come again. Our warranty will be running out, and this is the second time in the first year we purchased our new dishwasher. We bought a KitchenAid, because we wanted the best. We are very dissatisfied. Will we have to have it repaired every few months? This is unacceptable. I want a new dishwasher.

Purchased a KitchenAid dishwasher July, 2011 from ABT model# KUDS30IXBL (manufactured 2010). Beginning January, 2015 it would occasionally drain and shut down, mid wash cycle. I thought I had done something wrong. But it continued and finally did it every time it was used. The dishwasher is only used twice a week. On 4/18/2015 ABT serviced replacing the Electronic Control Panel (under warranty). Service call labor cost $164.00. On 4/8/16 while the dishwasher was in use, loud sounds like fireworks (identified as electrical arcing) came from the dishwasher and clouds of black smoke came from the top of the door, with strong burning plastic choking fumes. We turned the circuit breaker off, to prevent any further risk of damage to the kitchen or house.Called ABT for service and found out since the Electrical Control Panel had already been replaced once there would be a charge of $186.09 for a replacement of the Panel plus $164.00 for the service call/labor cost, plus charges for any other parts needed. We then called a local service company, that we know and trust. Their service call charge is $60.00 and they took the front door off and there was the burnt control panel and the wire harness. The service tech was astonished at the damage. His quote of $450.00 which included replacement of the wire harness and electronic control panel (which we were told the only electronic control panels available were refurbished).Im writing this so others can be aware of the fire hazard this dishwasher is. Very scary! If you have this model you may be better off getting rid of it. Fortunately, we never run our appliance while we are out of the house or while we are sleeping, but there may oQ2thers that do. I never had an appliance do this before and I have had a 4 houses over 47 years.

I purchased my KitchenAid dishwasher from hhgregg in January of 2011. I purchased model KUDS30IXSS. I also purchased a 5 year warranty for the dishwasher. The first time I called for service for the dishwasher was for the top rack in the dishwasher. The rack was broken and needed to be replaced. The rack was not covered and I had to pay nearly a $100 for the part. The next time I called for service the pump was broken on the dishwasher. This part was covered by the warranty on the dishwasher. The next time I called for service the grinder was broken on the dishwasher. The next time the dishwasher stopped working because a fuse blew on the dishwasher. The last time the dishwasher stopped working was in October of 2015. In October I was told that two pumps were not working, the circuit board was replaced, and the control board on the front of the dishwasher was replaced. Today 3/31/16, my husband informed me that there is water in the bottom of the dishwasher again and he cannot get it to turn on. None of the lights light up again and furthermore since the control board is melted he is afraid it is going to burn our house down. We just want it out of our house. I called hhgregg and they are of no help. I did not renew the warranty this time because they wanted $700 to renew the contract. I could purchase a new dishwasher for $700 and believe me, it would never, ever be another KITCHENAID product. I am so very, very disappointed with this product. The repairman told me when he was here in November that because the dishwasher is 5 years old they would only offer us half what we paid for the dishwasher. At this point I do not know if I want another dishwasher. It is only my husband and me. We eat out for dinner almost every night anyway. Why go through this aggravation? What has happened to pride in American workmanship? My husband owns his own business. If his job performance was like this, he would be out of business tomorrow! Shame on you KitchenAid! I trusted in a product I had purchased 25 years ago! My sister-in-law is having the same problems and sadly, I recommended she purchase KitchenAid! I will not be recommending that anyone buy this brand again. We are building a new home and we will be researching appliances before we buy...but it wont be KITCHENAID!

Same thing. The upper sliding shelf broke and KitchenAid will not cover it under their warranty. The place we bought it managed to get KitchenAid parts to fix it for us. But we too will NEVER buy anything made by KitchenAid again. At this point there is nothing they can do to make us a happy customer again. $1,143.00 for a dishwasher that breaks for the second time in 18 months.

Operationally this is a nice-looking, relatively quiet, efficient machine with multiple modes of operation. Where it falls from grace is the isolation of the top/hidden electronics from the moisture of a functioning dishwasher. The replacement by the owner is not out of the question, but most users wont do this. The main control board can be replaced by unplugging a socket after the front of the machine is removed. One other drawback is the spring and cord mechanism that balances the weight of the door, it can break more than once in a 20-year operating lifetime. On the good side this unit is still working after 20 years whereas many others are broken and replaced. The motor, pump and dish/silver racks are all working and in good condition. The inside and outside stainless is fully functional and easily cleaned.

This piece of junk was useless. Was breaking down within 2 years. Motor broke down after 1.5 years. $500 repair. Following year, top basket broke down and needed replacement. $170 repair. Nothing covered by the company at all. Wonder what will be next. My last dishwasher (different brand) worked for 8 years with no issues. Almost $700 in repairs within 3 years is unacceptable. I feel cheated by this company.

The dishwasher was purchased in 2005. It does not clean well and requires intense prewashing of the dishes. It smells and grows mold in the door vents.

KitchenAid Dishwasher Model KUDS30FXSS. As a consumer I am loath to leave a bad reviews, but I have to say I am very disappointed in my dishwasher and in KitchenAid as a company. Within the first year a plastic valve sprang a leak and flooded my floor. A year and a half later the upper rack is broken, and the motor has failed. The failure of the valve and the rack I ascribe to bad design and/or use of substandard materials, but the motor problem is more complicated. The factory service technician wanted to assign blame to me, by suggesting that something hard left on the dishes of a piece of broken glass ruined the motor. I have been careful with this machine, and always rinsed dishes before putting them in. Before this I had an Asko Cylinda which got me in the habit of pre-rinsing. Over the 12 years I owned that dishwasher I had to call for service two or three times when small particles would get past the filters and obstruct the flow of water to the spray arms. The remedy was simply to remove the obstruction, however. It never required a new motor. The KitchenAid is supposed to have a soft waste disposal built in. One would think that would provide more protection, but, in fact, it not only failed to prevent a particle from getting in the system but there was nothing to keep it from destroying the motor once it got in. That suggests bad design to me. Secondarily, I have an issue with KitchenAid itself. At every turn the company pretends that customer satisfaction is primary. Their people are always polite, but they are just the velvet glove that hides the iron fist. But the bottom line, in my experience with the company, is that its strict and narrow policies mostly let them off the hook and out of responsibility when something goes wrong. Their service personnel express sympathy but tell you they are bound by policy. Of course, they are KitchenAids people, and KitchenAid makes the rules that make it difficult for the technicians to do right by the consumer. A company that values repeat business (I bought a KA refrigerator from the same designer series first) should barricade itself behind its rules only in the most flagrant cases of consumer negligence or abuse. I paid over $900 dollars for what I thought was a best-quality, USA-made product that would last and had an excellent company name behind it. I used it regularly and took good care of it. A year and a half later, the company will only fix half of whats now wrong with it, and informs me I am responsible for replacing the motor at a cost of $450. For that much money I could buy a Maytag (also made by Whirlpool) or I could triple that amount and get another Asko or a Bosch. Certainly, I will never trust KitchenAid again.

Very quiet to the point, that sometimes I have to check to make sure it’s running. Always gets my dishes clean no matter how overloaded or dirty the dishes are. Very reasonably priced looked great in my kitchen.

My KitchenAid dishwasher caught fire caused damage to my home. There was a class action lawsuit with a substantial settlement/compensation to the owners. KitchenAid offered me $100 off MSRP for a new dishwasher. I can purchase a new dishwasher for hundreds off msrp at my local mom and pop store. KitchenAids offer is not only insulting and offensive but also no different to what they offer all their customers with minor complaints. Kitchenaid dishwashers involved in the lawsuit were found to be faulty and downright dangerous as they catch fire and can burn a home down. Had I not been home at the time, my home would have been destroyed and $100 is what they think is appropriate. KitchenAid does not stand by their products nor do they provide support or assistance.

The machine is about 15 years old, with three shelves. It was one of the more expensive dishwashers on the market when purchased. At about about 4 years, due to abusive use (seriously soiled and grease laden everything) the machine progressively clogged. Over a weekend I tore it apart and cleaned it. It has performed admirably in cleaning since then due to reasonably use. Just recently a door spring has broken, meaning the door must be lowered manually with care until I have an opportunity to repair it. When the machine finally wears out, I will buy a KitchenAid replacement as close as is available to this machine.

Kitchenaid Model KDFE104DSS0 - I have before me FOUR repair records on a machine less than one year old. I bought it in January, and by June, the motor had burnt out. In October, yet again, another new motor needed. It still didnt work, did not even get the dishes wet. The company repairman from Platinum Factory Service came back again, ten days later, and replaced a board and wire assembly. Still didnt work; same problem as the one he came over twice now to fix, and both times left me with a machine that didnt work. Lowes, where I bought it, sent over their own repairman. It needed a new motor! After six weeks with a machine I couldnt use, it was finally fixed. Its been working okay now for almost two months.

Right after the installation of my KitchenAid dishwasher, when I started it, I got flood in the kitchen. The cause was a defective part. It took 2 weeks before the machine was fixed because they had to order the part. I didnt buy any additional insurance thinking that a good dishwasher should last at least 3-5 years. The machine broke again right after the yearly guarantee expired. I had it repaired by a local company for 75$ because the price of the KitchenAid service department was too high (almost triple).

I purchased a KitchenAid dishwasher in March 2011 from Lowes. I chose the KitchenAid brand and paid a slightly higher amount as I was told they are well built and work better than any other brand on the market, and because I thought they would stand by their product. In December 2012, the upper rack adjuster broke because it is made of plastic and the dishwasher has the lift higher feature, that is used quite a bit. I contacted customer service and they said the part was out of stock and finally in late January I received the replacement part. Last week it broke again, same place, so I contacted customer service again and I asked them if anyone else has this issue and I was told they could not discuss this with me but there is no recall. Was told I am sorry but the part is in stock, call Marcone to order the part. The cost is $40.00 plus shipping. I am so angry right now. I have a dishwasher that is useless. Without the top rack in the upper spray unit will not work.

Bought a KitchenAid stainless steel dishwasher with top controls. First thing to go was the wheels on the bottom rack ridiculously pricey to replace. The next thing was the pullout Glides on the upper rack all the ball bearings fell out as the Glides had disintegrated. Over $200 for parts alone. Finally the pump seized which would have been a $400 repair. Basically in less than 5 years you would have been buying the dishwasher twice. Also when taking it out observed the discharge hose from the pump was just about to fall off which would have been a catastrophic failure sending water through the floor. KitchenAid USED to be top drawer appliances.I remember our first dishwasher when I was a kid 48 years ago. It was a KitchenAid when they used to say HOBART on them. Seeing that Hobart on them whats comforting as they made fantastic commercial equipment. It was a portable that you had to wheel up to the sink and hook up to the tap. It worked great! That was then... They definitely dont make good equipment now.

I purchased the Kitchen Aid model KUDS301Xss and had it installed in Jan. of 2011. In the first year, under warranty, I had the rollers on the rack replaced (they are plastic and after heating in the dishwasher, they get brittle and break) and then I had the control panel replaced. Shortly after the year warranty was up, the rollers on the rack broke again, and I was told that it was not covered, so I spent $50 to purchase the parts and I repaired it myself. I was offered an extended warranty, and I purchased it because I had already had so many problems that I thought it would be a good idea. So now, I have had the dishwasher for just over 2 years and the rack rollers are broken again! I called to use my extended warranty, dont bother. Its not covered! The rack is covered, just not the rollers; this doesnt even make sense to me! So I called Kitchen Aid Customer Service and after talking with a supervisor, I was told that they could offer me the parts for 50% off - $75 + tax! I explained that I paid $50 for them from a local distributor and they could keep their parts. All I wanted was for them to give me the parts; I was willing to fix it myself! I will never purchase a Kitchen Aid appliance again and I will tell everyone I can to do the same! I wouldnt be so upset if the company would stand behind their product. Its a poor design and poor customer service makes for one unhappy consumer!

I purchased a KitchenAid Model KUDS301XBLO from Best Buy 2 years ago this month. The first week I had to call KitchenAid concerning the fact that the dishwasher did not get my dishes clean. Stuck on food on dishes and silverware and cloudy glassware. They sent a repairman out and he said there was nothing wrong, it must be my water or the temperature setting on the hot water heater. He checked and said the temp was correct and he couldnt find anything wrong. The next week I called KitchenAid again and reported the same problem. Another repair service was sent and he could not find anything wrong either (other than the dishes were dirty). They both suggested a multitude of things to try, i.e.,Use of different product (used Cascade), adding Lemi Shine, make sure to use Jet-dry, etc, etc, all of which I was using anyway. The first guy said pre-wash the dishes before placing them in dishwasher. The 2nd guy said never pre-wash the dishes, always leave food on them because with the new machines this acted as a washing agent to get the dishes clean... Lordy, that blew my mind. I tried that and had to take all the dishes out of the dishwasher when it was complete and wash them by hand. The 2nd guy also informed me I should have never gotten rid of my 20-year-old GE, that it was a superior product (it worked fine, just was very noisy). I emailed a complaint to KitchenAid and several weeks after the complaint I had a call while I was not at home, from some lady who left a message. I tried to call her back and got her voicemail and left a message for her to return the call. Never heard from her. The 2nd repairman gave me a bill for services and I refused to pay it, so thats when I emailed the company. As far as I am concerned, I will never purchase another KitchenAid product.

It has done a terrific job, washed a lot of dishes, I would purchase another one if this one quit. I have used this dishwasher every day, sometimes twice a day. It has done very well.

The wheel assembly broke for the top rack of our KUDS30IXSS6. We called to order new parts, and we have been waiting 3 weeks--using our dishwasher without the top rack. I called today, and they said they couldnt ship because they hadnt received enough parts. They had orders for 21,000 parts, but didnt receive that many. Clearly, this is a serious issue and a defective product. So much money on this stainless steel dishwasher, down the drain. What can the consumer do??!

Purchased new Kitchenaid dishwasher in 12/12. Initially was pleased. Now seems to be slowly deteriorating - stainless steel streaks, using recommended products, water leaking from around front door handle, isnt cleaning as well as used to. Paid a lot for this machine based on input of sales people at Lowes. Never again.

Two years ago we were renovating our kitchen and took out an old dishwasher that we had been using for 15 years. Still worked great but was very loud. We were looking for something quiet and it was a toss up between the KitchenAid and a Bosch. Sales guy steered us toward a high end KitchenAid, top of the line model, over $2000. What a piece of garbage. Within a couple of months we had control panel problems, then I noticed a huge stain on the cabinetry and called repair. Pulled the dishwasher out and it was leaking around all the screws that hold the racks in on the outside. Completely destroyed the cabinetry and that had to be replaced at our cost. Since then it’s been broke down three more times with electrical problems. It’s cost me at least half the value of the dishwasher and needs more repairs. I think I’m just going to pull it out and get a Bosch. What was I thinking... a BMW or a Pinto. Don’t buy a KitchenAid, they are garbage.

Was 13 months old, basket was always temperamental, shakeup. When repair person came he knew the runners had to be replaced. Said Kitchen Aid has a kit to order and he has seen the problem before. Asked him why we were not contacted for a recall and he said they only recall for bigger issues like electrical issues. Called Kitchen Aid. They were more concerned with the date of purchase than the DEFECT!!! Told them I had an extended warranty and they said they didnt know why the repair person would say those things... Told me to put a claim for damages to broken dishes through whomever I bought the extended warranty... Should have been a RECALL KITCHEN AID!!!! They sent me a claim form for damages... Lets see what comes next!!!!

This is an older model and works great, however I have no knowledge of the value of newer models. This one gets dishes and glassware super clean and dry.

I purchased a KitchenAid dishwasher a year and a half ago. When I moved in the house, there was a perfectly good working dishwasher in the kitchen, only problem was it was from the 1970s. I replaced it with a sleek stainless steel KitchenAid dishwasher. It worked flawlessly until just after the warranty expired. First, the top shelf did not get very clean despite my efforts to clean the jets. Then the rollers of the top tray broke making it very difficult to operate the tray. I suspect this is why it is not cleaning well because the tray is misaligned. Now, the dishwasher often does not work at all. It beeps and nothing else. It even beeps if both trays are removed. KitchenAid was not helpful at all when I contacted them. Avoid!!!

$1,104.00 KitchenAid whse KA d/w kude70fxss5 bought 3-19-2013, stopped working 6-12-2015. On 6-23-2015 put door latch and led panel in and still doesnt work. Tech support stumped. Repairman ordered main board and we are still waiting for the part as of today 8-20-2015. Did same thing with Whirlpool front load washer for 6 months. Had to pay $500.00 and got a new machine. I need a dishwasher or a new wife quick. I have had KitchenAid dishwashers for all my married life, so far (45 Years). If this was a $250 machine I would chuck it and buy another. Priced too high for service life.

Our KitchenAid dishwasher W10321621D has to be located just below the busiest food prep/washing counter. After starting, it appears if theres the slightest bump against the washer, it will shut off - all lights go out. It wont even hold the point where it needs to resume. We have to put in more soap and restart the process. Sometimes we dont realize what has happened until the next day. A younger family member will open the dishwasher. Ill start unloading and then realize the contents are still not clean, figured out what happened, and then try to figure out what has to go back in! Very aggravating. It could have something to do with the exposed touchpad on the front, even though we have been so cognizant not to touch while running. We now have to put a chair in front of the dishwasher every time it runs to make sure no one goes within 2 feet of it. Hard to work around.

We purchased our KitchenAid dishwasher three months ago. We have had at least two previous dishwashers which were fine. This model KDFE104HPS O leaves water on the dishes and the door. We had two repairmen look at it. The most recent said there seems to be no problem even though the dishes do not dry. He stated that 1) The stainless steel models seem to have that problem; 2) We need to get the water hot before starting the dishwasher so it does not lose the first cycle heating the water; 3) We should use a special rinse agent to aid the drying and 4) We should use the extra dry cycle. In addition, there is an odor that smells like a wet blanket and I think I have even smelled mold. I have owned five dishwashers over the years and have never had this problem. The solutions provided by the repairman actually will cost us more money to run the machine. The only good feature is how quiet it runs.

Top rack bracket on our KitchenAid dishwasher fragmented nine months after purchase, spewing plastic into the inner workings of the machine and seizing up / damaging the unit. Think thats covered under warranty? Think again! KitchenAid/Whirpools service technicians dont think so! Dont buy KitchenAid!

Poor reliability. Very disappointed based on initial reviews of how happy people were with model. I guess I like it too - when it is working. Who has the money or time for all these repairs? Purchased in September 2011 and the motor failed the first week. Best Buy swapped out dishwasher in October 2011. Had some intermittent issues when it would not turn on when we pushed the key pads. March 2013 - stopped working completely. The electrical panel on inside of door came loose. Was not an actual electrical problem so did not fall under warranty. I paid the $130 for a 15-minute service. September 2013. Dishwasher failed to complete rinse cycle and wont start again - just makes a louder than usual noise like it is trying to start. Just called for another repair.

I bought a KitchenAid dishwasher (Model: KUDS30IXBL) and within a couple of months, I noticed that the side air vent was damaging the wood cabinet and the drawer next to it. I called KitchenAid customer service and was told that there was nothing they could do about it because, according to them, the dishwasher was functioning properly. I called the store where I purchased it from and they sent out a couple of installers who looked at the damage and said,I knew this was going to happen when I saw the side air vent design. They took a couple of pictures of the damage and said that they would let their boss know. I have been waiting for two weeks and no word yet from them.

We purchased our KitchenAid dishwasher model # KUDS301XSS in February 2012. We previously owned a KitchenAid for 18 years and NEVER ever had a service call on it! Now this new one is less than 2 years old and the rollers on the top rack have broken (they are plastic). Then when I set the buttons to run the washer, it would act like it was going to start, then cancel and drain! Found out today from the repairman that this is a common problem. The pump is out! Says this happens frequently usually within the first 5 years! Thankfully I did purchase the extended warranty but on a dishwasher that cost nearly $1,000 one should not have to! I will NEVER purchase a KitchenAid again! Also, bought KitchenAid Refrigerator a year ago. And have already had to replace the ice maker and had a service call about a leak in one of the hoses! So disappointing!

After having a KitchenAid dishwasher that ran well for 11 years, we purchased a KitchenAid dishwasher from Sears on 6/11. This was model KUDS30FSSX2. In November of 12, wheels came off the upper rack and soon after, the motor wouldnt start. It would hum and then not go further in cycle. We had a repairman look at it. He said the motor was bad and that KitchenAid would not replace it. We paid for a replacement (about $400). The wheels on the upper rack were replaced after we complained to Whirlpool. There was never one trip here. They had to call for parts which were sent in about a week. Now, the motor will again not start and we are waiting to get help again. We never talk to the same person twice. The reports above match our experience. This is the same experience we had many years ago with our SAAB auto. They of course are now out of business and their employees lost their jobs. Im sure the execs were well compensated. KitchenAid and their owner, Whirlpool, are headed for the same future. I feel sorry for the employees, but this is what will happen when quality and buyer satisfaction no longer counts. Needless to say, we will never purchase another KitchenAid product or a Whirlpool made product which are marketed under names like Kenmore, etc. Sears too has been no help.

I want compensation for my problem with dishwasher. The inconvenience and frustration of having an appliance that I can not trust. KitchenAids answer is to buy an extended warranty. How is that going to help when I never know if the dishwasher will work from day to day? They have replaced two door switches under warranty and I am out of warranty and I have the problem again. Am I to live with this every year two or more repairs for the same problem? My repairman is ordering another door switch. His opinion is they have a problem with it and it will be an on going problem. They need to redesign the door switch and give us all some relief. Not make us pay for extended warranties. That doesnt make sense. Why should consumers purchase high end appliances and pay to keep them running? Does the extended warranty cover all the days I have no dishwasher when I am afraid to have a dinner party because it could fail again and cause me more inconvenience?

Model KUDS30IXBL1 - The plastic rollers on the top are cheap plastic and break after a couple of years. Also, the controls on the front are very glitchy and touchy. If you lean against the counter and accidentally touch or brush by the dishwasher/control board, it will turn on or off or start cycling. If you have this dishwasher, get an extended warranty plan asap!

Model #KDTE204DSSo purchased approximately 18 months ago for over $1,000.00. Heat element stopped working and had that replaced. Still didnt work. Was then told it was probably a control panel issue. Also for several months had to do an additional rinse as the dishwasher retained soap. This was our second dishwasher purchased in two years. Obviously, appliances are not made to last anymore. We had an old Inglis dishwasher that lasted for over fifteen years. My advise. Buy the cheapest one and if you get two years out of it, toss and replace!

My dishwasher doesnt work properly, it stops in the middle of the process...One out of 5 times it works but the dishes still dirty...It is a piece of crap. Furthermore, I got a leaking 3 years old whirlpool fridge which is in fact from the same company! Do I have to tell more?

I purchased a KitchenAid dishwasher model KUDC20CVSS4 in September 2010 to match all my other KitchenAid SS appliances. It will not totally rinse off top rack dishes and glasses of food residue, and as a result, food particles harden on them so bad that I must soak them in the sink to get them cleaned. I had repairmen out periodically since November 2010 to fix the problem. I have been told to run hot water before starting dishwasher, scrape/rinse dishes thoroughly before washing, switch to liquid Cascade from powder or tablets because H20 doesnt get hot enough to dissolve it, and to run dishwasher with 1/2 to 1 cup white vinegar on occasion. Nothing has worked. The bottom line is that we bought an $800.00 lemon with no recourse. Oh yeah, I was also told that new dishwashers are all made the same since the government enforced new Energy Use standards. I think its baloney being sold to me in order not to buy a new dishwasher (which we are considering). KitchenAid knows about the problems with this unit since it is now discontinued and replaced! I wish they would replace my dishwasher and start a class action suit against KitchenAid.

The washer does not clean dishes and leaves heavy film on dishes. It cuts on and off several times before washing. I had servicemen out, but they blamed it on our water. However, the last KitchenAid cleaned dishes great. I asked for a new dishwasher, but was refused during the first 30 days. Purchased on 7-19-11, Queen City, Monroe, NC. Please help me.

Okay but nothing more than a run of the mill dishwasher. So wish KitchenAid had stainless interior and was better looking. If I did it over would spend a bit more and get another/better unit.

Its terrible! I bought this because I didnt want to clean a filter. The dishwasher worked at first and then it started acting up. Issues we thought were with the door not being completely closed but that wasnt it. I bought the top KitchenAid at Sears and we are hand washing our dishes. Wish we kept the old Bosch.

Purchased dishwasher and had it professionally installed 4/16/2013. 9/13/2015 unit stopped working. Called Home Warranty Company who sent out repairman and diagnosed problem as bad Electronic Control and Console Assembly. Repairman called back and advised that items were covered under second through fifth year warranty by manufacturer. Contacted KitchenAid 9/14/15 and appointment for their repairman was scheduled for 9/24/2015. At time KitchenAid was notified, I advised the parts that we were told were required.9/24/2015 KitchenAid repairman came and confirmed that electronic control was bad and needed replacement. He subsequent, 9/28/2015 returned and replaced electronic control and then confirmed that user interface was bad and needed replacement however, that was not covered under the warranty because, even though it is the electronic interface between the user and the electronic control, it was not considered an electronic control. My opinion is that seeing as it is a set of electronic pressure switches, connected to the electronic control by wires, it is an electronic control.9/28/15, I contacted KitchenAid and was curtly informed that it is not a covered part and that I could purchase it if I wanted. I am now back with the initial Home Warranty Company to determine if they will obtain and install the required part.

11-7-2012 Purchased. 5-2-2013 circuit board fails. Two home visits by service, replaced board, no cost. 12-25-2013 - Major Flood during between Christmas dinner for 12 and dessert (we were in dining room, not in the kitchen). Hose blew off, pump system screwed up. Two home visits by service. No dishwasher until after the holidays. KitchenAid did cover the cost of the new pump but did NOT cover labor. Since they only provide a 360 day warranty and we were 48 days over.

Kitchenaid Dishwasher KUDS301XBL7 - The plastic rollers on the top and bottom are cheap and break a couple of years. We have replaced 3 out of 4 roller assemblies and anticipate the 4th to go soon. Also, the controls on the front are very touchy. If you lean against the counter and accidentally touch the dishwasher/control board, it will turn on or start cycling. This forces you to lock the panel, but that is not convenient. Dishwasher works well and have no problems with it.

Since posting the initial review, I was contacted by a KitchenAid engineer who scans online reviews about their dishwashers. Im happy to say that the dishwasher has now been repaired at no cost to me. Hopefully the replacement rails and adjusters will last longer than the original ones did. Im very pleased that KitchenAid stepped up to make this right. Ive been a loyal customer of KitchenAid and will continue to be in the future. But this is only a great dishwasher if it stands the test of time and thats yet to be seen.

About 4 years ago, I bought a top of the line Kitchen Aid dishwasher. I paid nearly $1,000 for it. I figured if I bought the best, that I wouldnt need to replace it for many years, since my aunt had 20 year old Kitchen Aid appliances, and they still worked like new. Everything was fine for a few months, then I noticed that its not as quiet as it was. Then if I didnt thoroughly rinse my dishes off, to the point of pre-washing them, there would be stuck food that was nearly impossible to remove. After doing the thorough pre-rinsing things, were fine for a while. The noise got louder. It got to the point that we would only run it a night, because of the noise. We looked into our warranty, and it had just expired, and knew that we couldnt do much about it. About a week ago, the noise was so bad that we honestly thought it would explode. We didnt touch it for a few days, for fear of explosion. Last night, we thought to run it through with a light cycle. We could hear the water filling, but after that, we couldnt hear anything. It sounded like it wanted to work, but it was stuck. We turned it off, and now its a glorified dish rack. Im replacing all my Kitchen Aid appliances with LG, because I know it wont fall apart.

I bought KITCHENAID FRIDGE IN FEB 2013 and paid $2500. It broke in 2 months. Then in 2 months, then in 3 month. I LOST FOOD, TAKING TIME FROM WORK AND HAD YESTERDAY (OCTOBER 29TH SERVICE DONE) FOR 8TH TIMES OF SAME/SIMILAR ISSUES. I was forced to buy extended warranty and paid another $300 for it. I contacted the Whirlpool and they said there is nothing they can do or replace the item and it is not their problem. They said I need to contact the dealer or warranty place. I contacted them. They said they can not take it back because it has been used. What is wrong with this picture? How do I know if I am satisfied or unit works if I do not use it? There is no right for customer specially who has kids and needs the fridge to store food? Now I have to wait until they order important cooling parts again second time so I can use my fridge. Can some lawyer help me to get legal action against the company? I need help to raise voice to this. I also bought Kitchenaid dishwasher and after one time use it smelled and dishes did not dry. The company again said there is nothing they can do as it works just fine with smelly dishes. We all need to take an action to solve this. PLEASE SOMEONE HELP TO FIGHT THIS. Thank you all for reading.

I purchased KitchenAid Dishwasher 2 drawer style. Its very expensive. Salesman toted as top of the line. First, a plastic part dropped of the inside. Repair man said poor planning. Leaks started. Repair man said dishes must not be too tall. So I checked this with every fill. Leaks keep on. Next, repair man said dont open the drawer during the cycle. It is a flaw in the design. So I started dishes at night and empty next morning. Leaks continue. The bottom drawer is corroded and rust seeping down, floor always wet. I was concerned about mold. KitchenAid said they have no complaints yet I looked on the internet and I find all sorts of complaints.

The valve that allows water to shut off in the dishwasher freezes open causing the water to flow out of the front of door and flood your floor. The first time I was standing there and thought the door may not have closed. About 4 months later I was not there and it flood the kitchen, into the hall and living room. Called Sears. They sent a repair guy. He saw the water did not turn off even when you opened the door of the dishwasher, he said these valves have a problem and sometimes it is intermittent. Sears tested the valve and of course it worked, so they said the water damage was not from that. So lesson learned take a video. So where else did the water come from? Spent $800 for a turn off valve for dishwasher under sink and plumber said no leaks. Need this valve because I do not trust this dishwasher, will be looking at Bosch.

Just 4 years ago we purchased this dishwasher (KUDC101XWH) to replace another KitchenAid that we had for almost 20 years with literally no problems. The new dishwasher has now stopped working for the 5th time. The first time was under warranty but the fuse was not covered - of course. Then it was the latches, and then it was the wiring which was fixed two months before. We have spent about what it cost to purchase it in the first place. KitchenAid has been no help. I was told by one of the service people never to buy this brand nor Whirlpool nor Maytag. I am attempting to get my last service payment refunded and will go out today to buy another dishwasher - not KitchenAid!

We decided to invest in a good dishwasher that we could rely on. We spent over $1300 on model #KUDE48FXBL2. It never really worked quite right. There would be periods when the keypad would not work. After roughly one year of use, it has died. The repair service quickly determined that it needed a new keypad and some sort of electrical part in the door. KitchenAid does not have the parts and does not know when they will be available. I am hand washing all of my dishes while a $1300 dishwasher sits in my kitchen with an out of order sign on it. There is no end in sight and we get no answers. We are trying to decide if we throw it out (and the $1300 we spent) or wait to see when it can be repaired (and how much it will cost). We spent a lot of money on a dishwasher that only gave us about one year of use. We will not buy an appliance from KitchenAid or any of their affiliated companies again.

Weve had this machine since 2009 and have had no problems with it. We use it every 4 days, so dishes sit until we have a full load or are out of dishware. It works just fine.

I bought a brand new dishwasher and the motor was defected. They order a new one which defected again and its back order.

Our dishwasher is 3 1/2 years old. 4 of the 7 sections of the silverware baskets are useless because the bottom plastic grid has disintegrated. We replaced the motor last year because of plastic debris. I called KitchenAid after leaving a message on their website that was not returned with a response. Today I called and talked to 4 different people. The first one couldnt help me with a replacement unless I bought a new one; he transferred me to another but her computer wasnt working and she transferred me to another who took the info again and put me on hold. Another person answered as if I had not talked to anyone and offered to sell me a new one. I told her I thought KitchenAid that they should replace it and I had photos to prove my claim. She hung up on me. The total time was almost fifteen minutes on hold. So, I guess Im out of luck and will NEVER purchase KitchenAid or Whirlpool (who bought them) ever again.

I love how the dishwasher gets the dishes clean. It certainly cleans very dirty, caked on food, sorts of dishes I place inside. However, I am always having to dry the dishes and the dishwasher takes at least 4 hours unless express wash, and then everything is extremely wet.

The KitchenAid Dishwasher we purchased does not wash dishes well. The warranty went out a little more than 30 days ago. Two weeks ago, the SaniDry Cycle wouldnt work. Technician came out and reset it. Now, circuit board is out today. The repair bills and part is almost as much as we paid for the Dishwasher to begin with. Sears has discontinued selling KitchenAid dishwashers...!

I purchased a KUDS30CSX in March. This is our 3rd call and 5th visit (including the 2 for replacing the parts once they came in). We have had the whole electrical panel replaced twice now. This time, the upper basket wheels are broken (one on each side). The locks do not hold fast and the rack slides out, falling off its guide. I also requested a silverware basket replacement as the basket came with one hole in the bottom, but now has two adjacent to each other. In all the years weve had dishwashers of varying brands, I have never had a basket come apart. This is by far the most weve spent on a dishwasher and here we are replacing pieces already.

I purchased a dishwasher from Lowes in 2015. 1st of all Lowes extended warranty runs consecutively with the manufacturers warranty so you really are getting 1 yr less of a warranty than you pay for. I had a service repair man come out and diagnose the problem and said it was $400.00 to repair. I called KitchenAid and they said it should still be under warranty because I had a 1 yr manufacturer warranty and I paid for a 3 yr extended warranty. WRONG!!! I called Lowes and thats when they said the extended warranty starts from day 1 of purchase, running the same time as the manufacturer.So I called KitchenAid back because the dishwasher does have a 2-5 yr manufacturer limited warranty BUT since I did not use one of their two service companies, both I have never heard of, to look at it, they will not cover the part needed and wont accept the other companys diagnosis because they are not an authorized service company with KitchenAid. The 1st customer service agent I had was very helpful, the 2nd call, the agent was not friendly at all. Said the 1st agent should have been more clear and have a good day. I will never buy another KitchenAid product and I definitely will never purchase another warranty for appliances. They are a waste of money.

Sorry, this was a FRIGIDAIRE dishwasher - not a KitchenAid dishwasher!

Purchased a new KitchenAid Dishwasher in November 2014. Paid $800.00. The first one never cleaned the dishes and within 30 days we replaced it for a new one figuring that the first one was simply bad. We were wrong. I previously had a Fisher Paykel drawer system and while it had some issues, it still cleaned my dishes and I was pretty happy with it. The kitchenaid simply doesnt clean! I have to basically wash everything before putting it in. The repair man suggested using high heat and power scrub. The only thing that did is bake on items to silverware and melt the cheap plastic holders on the upper rack and the ones that arent melted just fall off over and over. So, so, so disappointed! Do not buy this or any kitchenaid dishwasher!

The worse dishwasher ever. We bought the top of the line. So far, we have had the control panel replaced 4 times. Its going to be out of warranty in January 2020 and I wont have it repaired after that. Looking for a new dishwasher.

We bought a whole suite of KitchenAid large appliances (from Fergusons) for our new home build. We have been very satisfied with the performance of all - UNTIL the dishwasher tore up. It was still under the factory warranty. We called the issue in and there was a local company (American Appliance) that arrived 3 weeks later to repair. They discovered that the heating element of the dishwasher was broken and needed to be replaced. They ordered the part. They said it should arrive in 7-10 business days. After that amount of time, I called to be told that it was on backorder. They didnt have any clue of when the part would be back in stock. Therefore, we started reaching out to KitchenAid directly.We have spent over 6+ hours trying to reach KitchenAid and to speak to their technical department, parts department, warranty group, and finally complaint group. We have been told multiple things - there was a recall on the part (cant confirm that one), the part was out of stock and would not be in stock until after December 30 (totally unacceptable), and that the part was finally now in stock. We were told on July 8 that the part would go out to us on a truck the next day. Apparently that didnt happen. We have been on the phone with KitchenAid complaints again today for over 1.5 hours (more time) to be told that the part has been ordered but has not been pulled and shipped yet and that it would take another 2-3 weeks for that to happen.We made the choice to buy Kitchenaid (Whirlpool) appliances for our new house because they are American made and felt that they would stand behind their products. We are so dissapointed in how this has been handled. We are going to be without our dishwasher for at least 2+ months (and we are a family of 6 people). Our disappointment comes from both the quality of the part but even more importantly the way we have been treated and the repair handled once it tore up. I would not recommend them today. I would be cautious because if you have issues it is not an easy road to travel! Our warranty has not been very effective up to this point.

I bought a KitchenAid dishwasher and the mother board and power strip went out twice. And now, the wheels on the top tray went and broke, and it’s going to cost me $76.00 to fix this piece of junk. They should fix it for free, all the trouble its caused me.

I bought my KitchenAid Dishwasher (Model KUDK03CTBL) on 9/5/09. Three months later, the memory board went bad and parts and labor were covered under warranty. Now less than two years later, the memory board is bad again. Unfortunately, KitchenAid will only cover the part, not the labor, which we all know is the most expensive part. When my repairman called for a replacement part, he was told it was a very popular item because apparently, the memory board needs replacement often. Warning: Do not buy this dishwasher.

We bought our KitchenAid dishwasher 11 months ago. Its one of their more expensive units, at $1300+. During those 11 months, weve had 10 repairmen visit. The appliance is now on its 3rd new controller unit, and its just failed again with the exact same fault - it locks up, with the front panel becoming non-responsive, and requires power cycling from the fuse box; and/or it aborts the wash part way through. Also, the plastic fittings on the racks have deteriorated, such that they have become brittle. On the top rack, and after only gentle use, the retainers for 3 out of 4 of the wheels have snapped, causing the rack to fall off its runners in all but the lightest of breezes.Ill also add that the customer service from KitchenAid is diabolical. The first repairman was openly rude and hostile, and also failed to show up for 3 appointments, costing me time off work. After insisting on a different repair company, it still took another 6 weeks to have the controller unit replaced. Weve fared a little better on subsequent incidents, but not much. Before this, I had a GE unit, which worked without a single fault for 13 years. I really regret not fixing the pump on that GE unit, because it would surely have been cheaper and infinitely more satisfactory than the junk from KitchenAid that Im stuck with now. So, my advice to anyone shopping for a dishwasher, avoid KitchenAid, Kenwood, Whirlpool like the plague.

KITCHENAID MODEL# KUD123HBWHO, DATE OF MANUF: 1996, INSTALL DATE 1996. A good note for the earlier Whirlpool dishwashers. I had this one for 18 years & the steel tub developed a leak due to a small hole rusted through. It took 2 months, but Whirlpool has finally replaced my unit with a new one. The original warranty was for 25 years on the tub. This unit was 18 years old, without any other problems. I did have to pay the $95.00 diagnostic fee to have an independent appliance repair company to come & confirm the damage. This was an excellent example of customer service, in this instance.

We purchased a KitchenAid dishwasher from Lowell with model number ****. We have the same film on the dishes complaint plus the door keeps popping open during the cycle. We have replaced the striker, latch and switch without success. So far, we have spent over $250 on this top of the line dishwasher only to have the technician tell questions putting more money into it. It is now time to throw out a 4-year-old dishwasher because the door wont stay shut. Dont buy a KitchenAid.

We purchased KitchenAid KUDS30IVWH3 a year and a half ago from Lowe’s. All new dishwashers have a new connector that hooks the water supply to dishwasher. It simply screws onto a plastic piece. Over time this connector simply came loose. It flooded our kitchen and laundry room which has been three months of restoration - new floors, rebuilt cabinets, etc. And it cost many thousands of dollars for the insurance company. It has been a serious problem. The plumber said these new connectors are not safe and he gets nervous every time he installs one. He said they cannot be refit with a different connector. I am the second person he has had with major flooding in the home due to the new connectors. He said the European dishwashers still have the old brass connectors.

Stainless Steel KitchenAid Dishwasher Complaint - I bought this high-end dishwasher for $1,600 in 2006, and it has broken several times - replacing internal panel, internal control unit, and exterior touch pad within warranty period in which I had to pay for labor and miscellaneous parts. It now has another broken internal panel, internal control unit, which is out of warranty now. The GE authorized repairman said I have a lemon and it’s not worth fixing. GE has offered to pay for a few parts but not labor. Or, I need to buy a new one with a slight discount. I feel this is unreasonable since I have had major problems with this dishwasher lemon within warranty.

KitchenAid dishwasher kud530fxss4 constant repair. Thermocouple went out, repairman replaced. 6 month later out again. Replaced with modification recommends by manufacturer. 7 months later out again. Replaced again. Now circuit board fried. Appliance is not worth the price. I have had dishwashers costing half as much last years. Will never buy KitchenAid again. Dishwasher is 4 years old and going to the trash bin.

Owned this dishwasher (KDTO104SS) for 8 months. It replaced a Bosch. Gradual decline in performance for last month. Did the hard restart, worked for one cycle. Requested warranty service, waited one week for repairman, he ordered new part, waited another week for him to return. He then said another part had to be ordered, refused to overnight as he is only paid once for warranty service and only came once a week to this city. Then he indicated that the control unit was shorted as insects had gotten inside. We have professional pest control and have never seen those insects. They were, in fact, inside the controller. This must be a design flaw, as there isnt a place in the country where some insects do not reside.We have previously dishwasher for more than a decade with no problem. The manufacturer indicated there is no recourse. We bought this as it was made in this country and had good performance. The seller is working with us to get another appliance, but we will NEVER buy a KitchenAid again.

In August of 2013, I purchased a KitchenAid dishwasher from my local appliance store at a cost of $666. Owning this for less than 2 years, the machine would not fill with water. Upon inspection, I was told that it needed a new pump valve at a significant expense. Really!! After less than 2 years?? I come from an era when large appliances lasted longer than 10 years! Rays Appliance 19428.

Purchased a KitchenAid dishwasher from Home Depot on their recommendation. The machine was absolutely quiet for 6 months. Then the troubles started, Noisy - can hear in next room, grating noise on occasion and loud clicking when starting. Sent repairman, replaced control unit, then replaced motor assembly, then came and said they tested and everything was ok. Turned on machine and it was whirring loudly and repairman said sounds normal. Called KitchenAid to complain as well as Home Depot. Depot said not their problem but connected us to KitchenAid as they didnt answer the two calls I made and left messages. I wont bore you with any more details except to tell you to stay away from this brand and the parent company Whirlpool. Horrible customer service and worse product. Their people are rude and simply dont care. I had to give them a one star even though they deserve minus two, also beware of Home Depot. They couldve pressured KitchenAid but didnt. Worst appliance I have ever purchased, never again!!! Run from this brand.

We also have the KitchenAid model KUDS30CXBL1. The supports for the upper basket have now broken on each side. We were lucky that in the first instance the person we contacted sent a replacement part for no cost and intimated that he would do so even though we did not have a service contract. Well the second time this happened, just the other day, we did have a service contract but they told us this part is not covered by the service contract. So we wasted $85 on a service contract that does not cover what we needed and we now have to pay $25 plus tax and shipping for the part. Needless to say, we are most unhappy with this product and the service contract. We have to pay to replace a part that is a design defect as we have not abused the product in any way. Just normal use. We will not be purchasing a KitchenAid product in the future and do not recommend it to anyone reading this review. KitchenAid was once a very good product, our last dishwasher lasted us 14 years without a problem. Obviously this one will not match that record or even come close.

Kitchenaid Dishwasher Child Hazard Causes Damage To Cabinetry: I purchased new KitchenAid Proline KUDE40SPX3 to match our Wolf/Sub-Zero equipment. After several months, we noticed our cabinetry adjacent to the dishwasher was starting to warp and peel paint. We initially believed that the cabinetry was defective. Then one evening, our little 3-year-old screamed in horror from the kitchen. She had a burn on her face and said the dishwasher did it. We then noticed the steam coming from the side vent of the unit. The louvers are positioned so that the steam under pressure is directed downward. However, since the vent is adjacent to the kitchen cabinetry, the steam not only hits the cabinetry but is directed in front of the dishwasher. Most dishwashers have the vent at the top of front door lip, which directs the steam up and away from the front of the dishwasher. I notified KitchenAid Customer Service. Their first response was that the unit was 1 month out of warranty and they referred me back to Pacific Sales where I purchased an extended warranty. Pacific Sales extended warranty department stated that the defect was a manufacturer defect and not an electrical or mechanical defect and directed me back to KitchenAid. KitchenAid then agreed to send a service rep out and would cover any parts and/or labor to repair the defect, including any venting kit. They also said that the manual has a disclosure about the side venting; however, I pointed out there is no such disclosure and no special instructions with regards to steam being emitted out the side/front and being a potential hazard to children and surrounding cabinetry. KitchenAids factory repair rep came and observed the defect and notated such back to KitchenAid. Then, KitcheAaid took the position that it was not responsible since it was no longer within the 12-month warranty period.

We remodeled our kitchen in 2004, bought top of the line appliances. I have had nothing but bills with all of them, the dishwasher being the worst. We bought the appliances at Lowes with the 3-year warranty. Used the warranty and still am being out money for repair. So disappointed in what my husband and I thought was the best.

From the very start it only cleans the dishes if you put them in clean. Salesmen said I could put dirty dishes in. Not unless you want them coming out dirty. Everything has to be thoroughly rinsed before they go in, the regular cycles takes hours to run. So disappointed. I had my first KitchenAid for 15 years and it was quick and cleaned like it should. Repair man said everyone is complaining about the same thing. He had to fix the runners on the upper shelf because they were plastic and cracked. I would replace this in a second if I could afford to throw out the expensive piece of trash that it is. Picture are right after cycle ran, I turned dishes over to show insides for pictures submitted.

The top basket of my 2011 KitchenAid dishwasher has begun to fall onto the dishes below. I called the manufacturer but was told that despite the wording in the instruction manuals warranty section, Second Through Fifth Year on Certain Component Parts, the problem was not covered, this despite the specific inclusion of nylon dish racks and electronic controls. I also purchased an extended five year warranty from H.H. Gregg for $149.99 but they too refuse to honor it. In other words I bought a defective product which the manufacturer refuses to stand behind while the retailer ripped me off for an additional 150 bucks. Needless to say Ill never buy from either company again.

We started having issues with our KitchenAid dishwasher, KUDS301XBLO, potscrub light staying on just after the one-year warranty was up, but we were able to reset it. Then we noticed the dishes were not getting clean and the potscrub light was staying on. It will not even complete a cycle. We have only had this dishwasher 1 and 1/2 years. I called to ask about the 2- to 5-year warranty that covers all parts of defective equipment and was told I had to pay $129 service call for them to come and look at it, then I would have to pay for parts. I was offered to buy an extended warranty for $259. That seems like a lot for a dishwasher that cost more than $800 a year ago. I have been reading that the control panels have been malfunctioning and starting fires. I am very upset that this higher end dishwasher is less reliable than a $400 one. I have also read that the manufacturer is aware of this problem and has failed to recall this product.

It’s an $840 fiasco. Almost from the beginning it would not clean the dishes. They came out dirtier! Food crusted on, glasses with a dirty grim on the outside, coffee stains still in the cups, silverware greasy. I called KitchenAid and was told to turn the hot water temp up on my hot water heater and Thanks for calling KitchenAid. Good bye.” How does that help my bottom line?The hotter water had impact. I called again. I was told: Use the Pots & Pans setting and thanks for calling KitchenAid. Good bye. Still no improvement. I called again, and was told to check the drain . . . Thanks for calling KitchenAid. Good bye. Notice here they did not record my complaints: no name, address or model number was taken and no record of my complaints was ever taken. Finally—finally—after several more complaints and letters, they send a repair person out from KitchenAid no less. Nope, not our fault. I had to pay $185 for that news. Today, I took out 4 cereal bowls that are still filthily with stuck on grime, a greasy pancake flipper, food stuck to the silverware and on and on. I am appalled that KitchenAid has gotten so bad that the only thing left going for them is what is left of a once good name. I will never purchase another new item from them again, and that means the entire family of appliances. I am appalled.

This dishwasher KUDS30IX is the worse single appliance I have ever owned period. Cheap plastic rack, adjustment brakes, and sheds plastic parts into the sump destroying the food grinder and impeller on the wash pump. I have had this repaired 4 times under the extended warranty in three years. Now it has failed again. Still under warranty but now I have to take a day off of work AGAIN to meet the repairman. Repairman said that it was good I had the extended warranty as the repair would have been $350.00! KitchenAid/Whirlpool never again on a dishwasher. I have owned other KitchenAid/Whirlpool appliances and they have been of good quality with minimal issues. If you still want to purchase a KitchenAid/Whirlpool dishwasher product after reading this be sure to get the extended warranty. You will need it. P.S. I would have given it a zero star rating but 1 is as low as the website will allow.

I bought a Kitchenaid dish washer (KUDS30IXSS8) based on my experience of decades of reliable, high quality product ownership. If you are reading this, you already know what a complete piece of junk your dish washer is because youre once again repairing the thing. My upper dish rack height adjustment mechanism self destructed after only one year, sending small pieces of plastic into the water flow. Of course they ended up in the food chopper and thus, trashed the blade and plastic shaft assembly. Whirlpool refused to send the part, even though the flawed design from the rack mount is what caused the damaged. They wanted to order a service call, at my expense, or they offered me an extended service plan for $270. The part only cost around $12 from from Amazon. There was plenty of how-to videos on the web to show you how to fix the part, so I opted to fix it myself. The new part looks exactly the same with no structural improvements so Whirlpool continues to put out inferior parts to go perfectly with their inferior products.

I have a 4 year old Kitchenaid Dishwasher. We spent over $1,000 for it thinking we were investing in a very nice, long lasting machine. After a year, the right clip on the top rack broke and needed to be repaired by a technician. 6 months later the other side broke and we needed another service call. In the last few weeks, all 8 wheels have fallen off the bottom rack. We run the dishwasher about once every three days. I spoke to Kitchenaid customer service this morning via their online chat. The service representative admitted that there were so many complaints about my model that it should have been recalled. She said there was nothing she could do for me. I called and spoke to a customer service representative and their supervisor and they both refused to provide the replacement parts. My model is KUDE 40FXSP3. I will never buy another Kitchenaid product. Even when they know theres an issue, they will not take responsibility for it.

We purchased a top-of-the-line Kitchenaid dishwasher 2 years ago. In the first year, we had 4 service calls for various problems. The last problem was for poor draining and residual soap in the bottom of the unit. Things were replaced and the door was taken apart, then reassembled. The problem persisted. I went online and did my own research and found the solution. Each repair person was sure to remind me to keep the rinse agent full. Turns out that when you have a water softener, the rinse agent is unnecessary. Now the entire door is showing rashes of rust.We called today and were questioned how the door was being cleaned. It is cleaned with a weak soap solution and immediately dried with a very soft microfiber cloth. Okay, so its not a maintenance issue. It is a very low grade of stainless steel. Magnets stick in the door readily, but not on the stainless handle, which is obviously a higher quality of stainless. After speaking to a manager, we are being sent a cleaning solution and a polishing solution. Sadly, had we researched before paying so much, we would have been informed that this is a chronic problem with Kitchenaid and they refuse to acknowledge the problem, nor will they offer any satisfactory solution. This dishwasher was bought to replace a 27-year-old Kenmore unit that just wasnt getting the dishes as clean as it used to. When it was taken to the junk yard, it looked like it did the day it was bought. The stainless parts were flawless. Dont make the same mistake we did. Take a magnet shopping with you and avoid Kitchenaid.

I bought a brand new KitchenAid dishwasher from Home Depot through what I am not getting to understand as special order from KitchenAid. What this means is that it cannot be returned even if you report an issue in the first two days after getting it. I spend over a 1000 dollars on this order which included an extended warranty. The installers came in, install the washer and told me it was working by showing me that the lights on the appliance were on. Unfortunately the appliance was not working. I loaded dishes in it later on in the day and 2 and a half hours later I opened the dishwasher and to my dismay the dishes were as dirty as I put them in.I went to Home Depot to report this issue hoping I will be given a brand new Dishwasher and the lemon that had been given to me would be taken out. To my utter dismay I was told they would have to send someone out to check it out. At that moment I thought that would happen immediately but no they had to call KitchenAid and they had to get their own service company. The company KitchenAid uses is called Flamingo and this company has really poor customer service. They called me. Told me they can only come out during the week before 6pm and I need to have the whole day blocked out. This outrageous time restriction with no weekend service makes no sense. This is especially relevant for those who have a job and commute that keeps them from being at home during the week before 6pm. With this kind of restriction if you buy a KitchenAid appliance that has an issue it mean you will not get service on an appliance unless you take a day off which is totally unacceptable. However I do not think the Flamingo representatives were being truthful about this restriction. I finally got them to come out on a Saturday to look at the nonworking dishwasher- but that took over 2 weeks. So I paid for a dishwasher for almost a month which I could not use. The guy who came out I must say was nice and it did not take him long to conclude that I had been sold a lemon. The dishwasher that was delivered to me had a bad pump so the dishwasher was not working. His conclusion was that it had to be repaired. I am still in shock as to what is going on here. Why should I have been sold a lemon and they have to fix the lemon versus replace the lemon. I tried to contact Home Depot but the customer service there was even worse. I got insulted on the phone by an appliance supervisor who was so condescending. I will not buy a KitchenAid appliance ever again. I have bought LG appliances and never had any problems. I am still without a working dishwasher, a debt on my credit card and waiting for Flamingo to get someone to come out on a Saturday to fix the lemon dishwasher KitchenAid sold to me via Home Depot special order.

I remodeled my kitchen in June of 2012 and installed all KitchenAid appliances. Two weeks after the warranty was up on my dishwasher, it stopped working. I decided to get a contract, in case something happened again. Well it did. In 2014, the panel needed to be replaced, and today I just had a service person in to fix it again because its not cleaning the dishes. So to date, I have spent another $600 on this dishwasher, in addition to its original cost. The next time it breaks, Im just going to buy a new one -- and it will not be a KitchenAid! One other thing to note. I complained and complained to KitchenAid about the problems, thinking that they would do something to make up for the issues. But all I received was a form letter that basically said, too bad!

When I updated my kitchen I bought a KitchenAid dishwasher in 2007 and it was installed in 2008. It was serviced once under warranty... smoke coming out of the hood. Since then I have had it repaired twice. Once for the chopper not working correctly. It took the service rep five minutes to fix it and he was embarrassed that he charged me more than $100.00 to fix it. The service advisor was recommended by KitchenAid. Since then I have had to replace the silverware dispenser and now I have to replace the soap dispenser because a piece of plastic no bigger than 1/4 of an inch broke off. The part was 68.00 with shipping 86.00... ripoff... and now I have to pay a repairman to install it. ALL over this piece of plastic. I will never buy a KitchenAid product again.... and hope that lots of consumers read this and follow my advice.

Bought at LOWE’S - KUDS30IXWHA model. Looking for recalls - this dishwasher is a huge disappointment. Odor, drainage, heat, water on the floor, soap dispenser not opening, rollers - I will never purchase nor recommend this brand. Very disappointing.

We have had our KitchenAid dishwasher for 14 years. Over the years I have viewed many others at various friends homes and mine is better in all areas! I believe buying the Top of the line KitchenAid dishwasher that is available. I have never had a problem with this dishwasher! Spending a few extra dollars on something used so much, is a great investment!

3 years ago, performance KitchenAid dishwasher. This dishwasher has been a piece of crap since day one. Within one week of running the dishwasher at the motherboard had to be replaced. The plastic clips how did replace six times and still continue to break. The spraying arms on the top and bottom continually failed to work. We paid $1200--it is dishwasher that doesnt work. Will never buy a KitchenAid appliance again.

When I pulled the top rack out to unload it, the left side collapsed without any warning, spilling dishes and glasses down onto the crockery in the bottom rack and out onto the floor. When I looked for the cause, it was obvious that one of the two flimsy plastic “spring” pegs that retain each wheel of the upper rack on its axle had broken. This allowed the wheel to pull off the axle and thereby allow the entire left side of the top rack to collapse. It seems to me the axles on the rack adjuster (part number W10350376) are very poorly designed and is not made as solidly as the wheels on the lower rack. This is despite the fact that both upper and lower racks are of the same dimensions and so to me as an average consumer, both should be able to support a full load of dishes.

So dissatisfied with my Whisper Quiet + dishwasher that I sought out this forum to warn others not to purchase a Kitchenaid. We have owned this dishwasher for quite some time, and while it has been relatively trouble-free with regard to repair issues... it does not clean dishes! The ancient, used dishwasher previously owned offered far superior cleansing than this model EVER has. Tonight we are again pulling dishes from the machine to hand wash them, and this has been the norm since its installation. Such a disappointment... we used to think Kitchenaid products were high quality. I own 2 mixers which are great.This dishwasher is terrible (as was a pricey Kitchenaid blender we subsequently gave away). We have followed all recommendations offered for best operation to no avail. If I could afford to replace this model... I would in a heartbeat (widowed). Another deficiency is the long run time. A washing cycle takes well over an hour, and afterward most of the contents still require hand washing. Needless to say, when I can replace this machine it will not be with a Kitchenaid.

I have had my dishwasher for 2.5 years and so far it has filled with water and I have to keep turning the garbage disposal to drain out the backed up water. Today, I turned the dishwasher on and the water filled inside and then started to drip from the door onto my kitchen floor. Not sure I would buy another KitchenAid. I have never had this problem with any other dishwasher before. Very disappointing.

Bought Kitchen Aid mod-kuds35fxssi dishwasher. The control board failed 10 months after bought along with the top rack wheels and the jet spot dispenser leaked. Good thing I bought it from a local appliance store. They are authorized repair for what they sell, very good to deal with. Fixed the 3 issues .100 days later the control board failed again its only covered 90days after a repair so we called Kitchen Aid. They wouldnt do anything so we bought service plan. Meantime the top rack wheels broke. 90 days after bought service plan, we got control board repaired. The rack not covered we paid for rack repair. Now about 16 months after buying the dishwasher 4th set of rack wheels broke. We called Kitchen Aid, argued for some help. A free replacement part only was offered, we accepted. I installed it. Now the bottom wheel on right of the bottom rack falls off. Not what you expect from a Kitchen Aid dishwasher.

The first one I bought was defective so KitchenAid replaced and installed it. Never have I had the dishes cleaned. I have had to replace the toolbar at the top and now its defective again. The last repairman assured me it was installed well and the water was hot, etc. After he left, the dishes are still dirty. I just gave up. This dishwasher is just a piece of junk with a big price. Im going back to GE Profile, at least my dishes were always clean. KitchenAid should not be allowed to get away with selling defective dishwashers. Worst dishwasher I have ever owned.

A few days after my dishwasher was installed my contractor noticed that vent [left side facing dishwasher KUDS35FXSS] was wetting inside door of my new cabinet. I contacted Kitchen-Aid. They said I had to contact where I bought it. I called the appliance store & told salesman (Dominic) whats happening. He said hed look into it. After a few days I went to store & asked him what was going on. He said his K-A tech said its probably a bad intake vent. Dominic told me to call the number he gave me to get a serviceman out & just keep the door of my cabinet open when I use DW until tech comes and fixes it. I went home & contacted the service dept. Tech came out. Tech said he felt moist heat coming out from side vent by cabinet. Tech called K-A Tech who told him venting system must be bad for that vent is supposed to takes in air. Tech said he had to order a new vent system & he would be back to install it. Two days before tech came back I opened door of DW & a screw fell on the floor. When tech came to put in new vent system I asked him about screw & he didnt seem surprised. He said it probably came from the insulation. Is that normal? He put new vent system in & left. I put on the dishwasher & about an hour later opened my cabinet & felt the inside of it. It was wet. I called tech again. He came out for the third time. He contacted a Kitchen-Aid Tech who told him to do a diagnostic check. Result is he has to put in a new Control board and dispenser. Now the front light indicator doesnt work. The dishwasher was installed a month and a 1/2 ago and I can only use it with cabinet door open because it is warping my new cabinet and somethings wrong with the dispensers. When youre looking for a dishwasher nothing in the details tells you where vents are. Who would put the vents of a built in dishwasher on side when there is wood cabinets on each side.Now Im stuck with a dishwasher that when used is destroying my cabinet and doesnt take the jet-dry and I have no idea what cycle because light doesnt work. I didnt pay to have a dishwasher re-built I paid for a new working dishwasher. What upsets me also is the appliance store that I purchased it from acts like its not their problem, its the companys. H & H Appliance center is the one who sold it to me, not K-A. I bought a new dishwasher not one that has to be re-built. Please help I dont know what to do. I dont want others to go through something like this. I bought 3 other appliances from him ($4500.00 total) same day I bought dishwasher. I guess I was foolish to think hed make things right. I feel H & H Appliance Center, 909 Rt.130 North, East Windsor,NJ 08520 should hold some of the responsibility. Shouldnt you be able to go back to the person you bought from and expect them to make good? Please help me. This will never end until the warranty is up and they dont have to do anything.

I have had my KitchenAid dishwasher for 3 years but have only had it working properly for 3 months. I had to replace the top basket parts TWICE, and the control panel is defective. I have 5 kids, work full time and have no time to beg and plead over warranties and complaint records. We have had nothing but problems, and KitchenAid Customer Service will not waive the service fee and parts cost to have it fixed. I have been calling and discussing this issue with them for over a year, and they wont help me resolve the issue. I was always under the impression that this company made durable products and stood by them, and it seems to be a BIG disappointment. It is now nothing but a fixture in our kitchen and hasnt been used since the summer of 2012. KitchenAid is NOT a company of customer service and product integrity. Buy at your own risk. I will not ever buy another product from them and refuse to give them any positive word of mouth. What a shame.