Oven door shattered while in self-cleaning cycle. My hardwood floor is now burned where the glass fell on the floor. They are coming to fix the oven but now after reading many complaints about this oven, I am not sure fixing it is really an option. KitchenAid should recall these ovens and refund everyones money!

This was the only company that offered what I wanted - a double convection oven with induction cook top. I absolutely love cooking on it! Still learning all it can do! The induction cook top has a power boost the is amazing, heating a teapot or pot of water in mere seconds. The double oven is perfect for baking and large meals.

I regret every day that I bought a KitchenAid. I bought top of the line double oven and upon installation we noted that the oven door was crooked and installed wrong by manufacturer. I have not even used the oven but KitchenAid refuses to replace the oven door. They say that according to their manufacturers warranty, they are only obligated to repair it once the appliance is in your house. That is the worst customer service that exist.

From the day we received our fridge we had problems: the doors wouldnt stay closed. If the right door only was open, then shut, the left door would pop open. There was condensation running down the flange between the doors constantly. In the morning wed come down to the kitchen and find a door slightly open even though it was closed when we went to bed. We had about 10 service calls for the fridge with the door issue in the first year and nothing ever was solved. Hinges were replaced, the fridge was re-leveled, moisture setting adjusted and so on, over and over again. What is the definition of insanity...doing the same thing over and over again know the results will be the same. This was what was happening because all the servicemen did the same thing over and over again without any different results. How much time can a person take out of their day to deal with such nonsense?I started asking for an exchange about half way into the process of service calls and was refused. I kept arguing we have a food safety issue here and this didnt seem to mean anything to anyone. I also tried getting to speak with a supervisor. Denied. Finally, just as the fridge was 1 year in my kitchen I managed to speak with someone who made an exchange finally happen. This refrigerator actually has doors that close, stay closed so therefore we dont have the condensation issue. The bottom line is that I had a lemon and everyone passed the buck to try and avoid exchanging the fridge. I will never purchase another KitchenAid product again. Look for my oven review next.

KitchenAid double gas range (model KGRS505XSS01) burner failed on arrival; knob failed after six months, not covered by warranty. (We tried to force the knob and bent the pin.) That cost $185. Another knob failed one month after warranty ran out. Estimate for same repair is $230. Stainless steel surface is stained, scratched, and discolored. I had trouble on the phone with Sears service company, A&E Services. I was on hold for an extended time as they were having technical difficulty, and eventually I got cut off. Parts available from Sears and from Whirlpool for $59 vs. $80 quoted by A&E Services.

KitchenAid Superba oven. Model number is KEBS107DWH7; serial number is XJI401375. I have two KitchenAid ovens, but I use one mainly. The last two times I have used the self-clean function for 2-3 hours and I have had to have a repair man out. He replaced a fuse that disintegrates during the self-clean process and he said that is very common. It’s $160.00 each time to repair it so that I can use the oven again. His suggestion is dont use the self-clean function again unless you want to spend $160.00 every time you self-clean. It’s very upsetting since I have been a KitchenAid believer.

Our family has had problems with this microwave since we purchased in 2007. Realizing that recent history has proven manufacturers of some appliances cut overhead by skimping on parts made overseas, I assumed KitchenAid was a safe bet. I could not however have been more mistaken. I am what is considered a journeyman carpenter, mechanic, electrician and DIYer. So I assumed, again, mounting our new microwave should not have been space shuttle science. I was shocked and surprised to see how fragile the front intake grill design really was especially coming from a reputable company such as KitchenAid. If youre not extremely careful just mounting the intake grill where its supposed to attach could result in undue stress to the plastic tabs and cause them to break. The operative word being plastic unfortunately, not the real metal it is made to look or function as. Why were these at least not reinforced? About eight months later the main control board started giving us grief. Sometimes it would lock up or beep for no reason and other times would work fine. We lived with that for some time until the handle broke after a year and a half of normal use. By the looks of it, it seems the proximity of the heat from items being cooked caused it to crack mostly near the top where the handle is mounted, again causing stress fractures and ultimately causing the failure. I have been the sole provider for my family so money was something we cant be frivolous with. Weve ended up having to unplug the unit due to issues with the main control board. I am now in the market for another microwave and I will not buy another KitchenAid product. Unfortunately for my wife who has to match styles (since the range is also KitchenAid), this wont be an easy task. Ive always thought highly of this brand but I guess this new generation of people in manufacturing isnt what they used to be. Signed, DISSATISFIED CONSUMER.

I purchased a KitchenAid stove in 2006. In 2008, the electrical panel needed to be replaced. The electrical panel again has once again failed me, and the company says Im on my own because the warranty for electric has expired and it’s not a quality issue. First off, this is an ongoing problem with the electrical panel which is an obvious quality issue. Also, there is a slight bend on the front of the stove which causes water to seep in and destroy the panel over time. KitchenAid customer service could care less and left me hanging out to dry. I will never buy a KitchenAid product again and I highly advice anyone interested in this product to stay as far away as possible. This company which is actual Whirlpool doesnt stand by its product in my opinion. They need to take customer service lessons from Apple and Dyson. What a terrible experience I have had.

I purchase it from Sears scratch and dent. Use the top oven for prepping other smaller dish or if I just dont want to use the larger oven for cooking. Though, the one larger burner cant be adjusted to have a low flame and if I did the flame goes out. I can live with that.

Ive had the stove for over 5 years and it still performs like brand new. I never have any trouble getting the electric starters to get a flame going like so many other brands Ive had in the past. Very easy to clean and cook with.

The KitchenAid Oven in the remodeled house that I purchased in 2007 has been cleaned twice. I still get the same result, the oven will no longer heat up to use.

I bought a double KitchenAid oven 6 years ago. After 5 years, the upper door remained slightly open. Called service. The service person came over and told me defect from company. It would be important to change hinges also on the bottom one. They would fail in the future. After about $300.00 all fixed. I did not buy extended warranty.After about 6 months, both doors opened. Hinges are now gone on both doors. Called company to complain. You have no extended warranty, figure it out. I called the other service company provided by KitchenAid in South Florida. They came over and told me I need new doors on the unit and new hinges. Total price for both excluding tax $1500.00. I thanked for the visit that cost me $90.00. And do trust me. I will never ever buy this product ever again, after the way they think they can get away ways to rip off the consumer.

I cleaned my double oven (upper) and now it does not work. When I try to turn it on it says that feature is not available. I am not sure what I should do or whom I should talk to. I bought it from Sears Outlet. I did not purchase any extended warranty. Can someone PLEASE HELP, this is a lot of money to just waste. This thing is not even one year old.

We purchased a dishwasher, microwave, oven and refrigerator from KitchenAid about a year ago and are currently having the refrigerator repaired for the 3rd time for the SAME issue! The fan in the refrigerator (KRFF707ESS01) doesnt work properly which allows ice to form in the back. This means that the drawers dont close anymore and the fan is very loud since it is hitting the ice. KitchenAid customer service has been absolutely useless. Im very disappointed in the product quality and the company and will never purchase a KitchenAid product or any Whirlpool product ever again!

Our 5 year old Kitchen Aid dishwashers door broke. Now, the door drops open with a resounding crash and if your leg is in the way, too bad. Also, the soap dispenser doesnt work. We bought all Kitchen Aid appliances when we built our house. The dishwasher is not good. The refrigerator and convection ovens have not been a problem. You really have a quality problem with the dishwasher.

I bought one of the top of the line gas stoves. The paint on the grates began peeling within the first month of use. The stove was in a spec house so the warranty had expired by the time we began using it. We called a technician out to check the gas lights and ordered two more grates $200 each plus shipping. Within two weeks of use the same thing happened. I tried to talk to the customer no service. They told me there was no warranty and no managers or supervisors to speak with. I cant believe. I thought I was buying a top end product and this how I am being treated?

KitchenAid is saying that they will not pay for fixing my gas range repair that I purchased a year and half ago. This is the second time that we used the self clean, and it just stopped working. They sent a repair guy out. The first thing he said was, oh, this happens with the self clean mode. Ill show you another way to do self cleaning without it breaking down.Now they are saying they wont pay for the repair because I had the racks from the stove top in the oven so that I could get them cleaned. It does not say in the owner manual to not clean them in self cleaning. And I dont understand why that would affect it??? Please help! I just purchased the extended warranty for another 5 years, and cant afford to pay $850 out of pocket! KitchenAid are really thieves!!! Model number KGSS907SSS03.

We purchased our gas oven/stove two years ago and I am so worried that we are going to have a gas poisoning or explosion in our home. The knobs are very easily turned on. You can brush up against it and you wont even know until later on when you smell the horrible scent of gas. I was cleaning my stove earlier this morning and came back inside the house and I knew right away that the smell was gas and sure enough the knob was ever so lightly turned to the left and emitting gas fumes. Im not sure if there is a recall so this is my first step.

I called KitchenAid and contacted the repair guy. He came and said he needed to get parts. Week passed. Meanwhile, our contractor had come and fitted the refrigerator with the custom panels to match our new cabinets. Then the repair guy came with 1 of 2 possible bad parts, opened the box and part was broken. I found out from him that the other part - the main circuit board - was made by some factory in Japan that was wiped out by the tsunami. KitchenAid has no replacement parts for this board. If it is bad, it has to be pulled and sent back to KitchenAid to be repaired. However, repair guy said, We should replace the control panel board first and see if that does the trick.I called again to KitchenAid and had the part shipped to our home to expedite the repair - another week passed before we could get the repair guy back (we live in the country) and he opened the box (part number of the box was right) and said the part that was sent to us was for a stove. That was today.We have now been over a month with nothing but a mini-refrigerator - KitchenAid has been unresponsive and uninterested in helping us. We have now contacted both the place we bought this turkey from and have agreed to wait until Monday for the sales person to contact KitchenAid and see if he can get a replacement (which we are pretty much boxed into, as we have a big investment in the custom cabinet arrangement).Im SO disappointed and frustrated.

I love my range. The oven is a great size with 3 racks. The broiler takes some getting use too and you cannot have the rack too close. I use the warming drawer every day in the fall and winter. I have 4 gas burners and wish there were 5 but there is a special feature for Woks.

Purchased range in 2006 for $1500. In first year activated self cleaning unit. Oven completely shut down. Service contract Technicians had no idea about how to fix. Finally, after two months, one technician said he had just returned from KitchenAid training session where he learned that there was a defective part that broke down while self cleaning. He replaced part with warning that I should be careful about self cleaning in the future. Over next 7 years we had technician came five times for various problems. Last week my daughter inadvertently activated self cleaning - first time since 2007. The entire unit shut down again and KitchenAid wants $400 for repair. I argued that it is a defective part. The three different supervisors I spoke with read off of a pre written statement that the part was not defective and I would have to pay. WARNING to all consumers. Purchase KitchenAid appliances at your own risk. THEY ARE TERRIBLE!

This part of a two-piece built-in unit with an oven below. (I am concerned that when it needs to be replaced, if I will be able to find something the same size.) The microwave is fine, no problems. The only issue is it is so deep, great for larger items, it is difficult to clean. Being that I am tall with long arms, I can manage but, a smaller individual would have difficulty.

KitchenAid Double Wall Ovens have a faulty self clean feature. Once you use it, your oven shuts down and you cannot open it. This is a known problem by KitchenAid, yet they take no responsibility or corrective action. I am interested in suing KitchenAid. Any thoughts on how to launch such a suit?

I have a Kitchen Aid gas range thats 5 years old now, and I have had nothing but problems with it since the first year i paid $1,800 for it. I called Kitchen Aid and they told me its my problem, cause its so, old 5 years old! Its not right that they can take peoples hard earned money like this. This to me is a scam and something should be done about this. People should get together, and not take this. Put a stop to it. Their appliances should be inspected by goverment officials to see whats going on with their products.

After researching many brands we decided to go with a friend’s recommendation for a KitchenAid gas range. After owning it for a few months now we’re very disappointed with the wear & tear. It was delivered with the side dented, which given our timely need, we decided to live with as it’s mostly hidden. We have found however that cleaning the stove top is very difficult (heavy pieces to remove and place back) and the stainless steel surface scratches and scuffs way too easily. If you’re a tidy person like me this will drive you nuts so proceed carefully with this one! After a few months it’s already starting to look worn in.

This is an awful same story. I self-cleaned my oven and then the control panel blows and now for the 2nd Thanksgiving in a row and well over a thousand between cost and repairs, Ill have no oven. Thanks Kitchen Aid-lousy product, lousy company. Recall your electronic panels and stand behind your product!

Last night our KitchenAid oven locked at the end of an hour long chicken bake at 350 degrees. I turned the bake knob off immediately. Within 15 minutes, the inside of the oven was on fire. Firemen arrived and by then, the glass front was broken and they put out the flames. Luckily, it was contained within the oven but of course, time for a new range now. Approx 10 years of use was fine for many years but this computer problem of locking and the very hot self cleaning feature just coming on by itself is ridiculously unsafe! Who knew a product could be so poorly designed that it would do this, start a fire by self locking and then heating up to serious temperatures!

Mine is a gas model and I absolutely love the stovetop however with the new technology they have for these ovens. I have had issues since day one with the oven temperature not remaining consistent. If you want to bake pies or cookies that require a very even temperature it is very inconsistent.

Did you know KitchenAid is owned by Whirlpool which includes Maytag, Jenn-Air, Amana, Kitchen Aid... Pretty much all the heavy hitters from the US fall under the Whirlpool umbrella now. Just keep that in mind as read through all of these disappointing posts about quality, service and general safety. I, like many, replaced my entire kitchen with what I believed was the TOP quality KitchenAid appliances. I bought the KEMS308SSS05 which is a Micro/Convection oven combination. Its failed now 5 times since I purchased new in 2012. I am 4 months outside of the 2 year warranty but the first problems (for which theyve never corrected because it continues to happen) started with the first 90 days.I get sometimes there are lemons at ANY company, we are humans and were not perfect, but a company when realizing their faults need to step up and cure the deficiencies. Thats the difference between an average company and a great company, and sadly whirlpool seems no longer to be or even want to be a great company.

Purchased set of KitchenAid Refrigerator and Gas Stove six years ago. From day one gas oven failed to ignite and has been repaired several times. Called supplier and they refused to repair. Has been repaired several times now and was told it is an ongoing issue. KitchenAid failed to warranty as they said it failed beyond the warranty. Recently we noticed the refrigerator leaking, called a technician only to find the water tray had been broken and duct taped. This unit has never had service therefore this damage was repaired in factory and sent out broken. A phone call and message was left with KitchenAid and now, over a week later no return call has been received. We will avoid KitchenAid products from now on.

My control panel had to be replaced because the oven temp was off by sixty degrees. That was in November. However, it didnt repair everything because I can no longer turn the oven on. I have been told its the touch pad. The service company ordered the part and KitchenAid said it is backordered until at least the end of February. I have been without an oven since early December! I have a family and I am an avid baker. No oven for three months? In addition, all the apartments in our complex have this oven and one by one, the problems are the same. What can I do?

I have had this stove for 5 years. It is stainless steel but the top griddle area has all rusted! Also, when I used the self clean program it fried the entire control panel which was expensive to replace even under warranty as they did not cover the service charge and it took 2 months to receive the part. I had a repeat of this problem again, so the panel needed to be replaced. I now have to steam clean my oven which does not work effectively! Also, measuring the oven temperature is NEVER close to the temperature on the display panel. I would never buy another KitchenAid stove again. The fan is very loud as well. I use my microwave as my oven instead of using this stove. Expensive and poor quality!

In November of 2010, we had just finished our $18,000 kitchen renovation. Our $2500.00 side-by-side with freezer drawer on the bottom is a beautiful stainless steel. Was delivered and installed by Lowes. That is when the fun began. After about 2 weeks, we noticed that the food in the freezer was soft to the touch but cold. We gathered the children and told them of the importance of making sure the drawer was closed all the way. After several days and several lessons in proper door closing procedure, I noticed that there was never any ice when I wanted a cold drink. I soon came to realize after the food in the top part of the new $2500.00 beauty became room temperature that there might be a problem beyond my children and proper door closing procedure. Then the real adventure began. I called the customer service number in my trusty manual and spoke to one of the clear speaking people in charge of handling such situations. I was told that they would send a repairman to look at the refrigerator and the appointment was scheduled. When asked what to do about all the food in my stainless steel showpiece, I was told that they are not responsible for food loss in this type of situation. Maybe one of your neighbors could store your food for the time being. Yes, maybe I could have a neighbor store food for my family of 5 until I could get my metal closet repaired (midnight trips to get a snack are now more exciting). I then had the pleasure of meeting a repairman who was more than happy to look at my wonderful now skunky-smelling top-of-the-line food storage device. Mr. Repairman started poking and tapping and doing repairman type things. I will need to go through this section by section to try to eliminate possible causes to the problem, Mr. Repairman told me. When I asked what kind of time frame we were looking at, I was told, Minimum of 4 hours to dismantle, however many hours to do the repair once diagnosed and another 4 hours to re-assemble. Great, I said, My new state-of-the-art cold food making contraption will be spread out all over some repair shop for who knows how long?Oh no, said Mr. Repairman, We do it right here in your home. You what?????? You are going to take apart my appliance here, diagnose the problem, order the part, come back when the part comes in, repair it and then re-assemble it ????? Yes. How long are we talking about ???? 7 to 10 days if the parts come in. After a quick dial, I was back on with customer service telling them what I had just been told. Let me call the repair company, please hold. After a brief hold of about 20 to 30 min. I was told to have Mr. Repairman contact his office. When Mr. Repairman was done with his call, he printed out a slip from his little portable printer and told me that his office and KitchenAid determined that the repair was going to cost too much and that the unit should be replaced as totaled. Wow, what a relief. I was now put in contact with a customer service rep to arrange for my nice new right out of the box stainless steel replacement. Within 2 weeks, will have the new one delivered. What? 2 weeks? What am I to do for 2 weeks without a refrigerator? You can rent one until your new one comes, I was told. Anyway after my waiting period and lots of take-out, my new ice box arrives and is installed to numerous cheers from the kiddies. We thanked Mr. Deliveryman who left and we went on with our lives... until about 2 and a half months later. Honey, did you leave the freezer door open? Everything is soft. And there is no ice. Ring, ring. Hello, customer service. How may I help you? After an even more entertaining episode and even more trips from Mr. Repairman who used the term deja vu, it seems like I have been here before (long term memory is not an issue here). Mr. Repairman said that this was common and that a part needed to be replaced. He didnt have the part but it will be ordered. How long are we talking about? 7 to 10 days. Well eventually Mr. Repairman came back and replaced this little rubber part that lets condensation drip onto a pan so that it can evaporate. Problem solved... NOPE!!!!!! Several more visits from Mr. Repairman and several times telling him that yes, he had been here before KitchenAid decided that this unit also was too much to repair and authorized a replacement. And yes, it was going to be another 2 weeks. At this point I said, Hold on. Why would I want this thing replaced a third time? Can I get a different model? No, that is not an option. 2 weeks later, my brand new stainless steel right out of the box replacement replacement food keeper cold thingamagig makes its grand entrance. Mr. Deliveryman who also say it feels like he has been here before installs and again leaves. Wow what a journey. All this just to keep food from going bad even though twice it did. And after all this, I am still sane. I liked the refrigerator when I saw it in the store. It looked beautiful. Now all is going well and we still have our KitchenAid and it looks like everything is finally going to be... Oh wait I forgot to tell you that I just got off the phone with customer service because unit number three is doing the exact same thing. If anyone is interested in a stainless steel boat anchor, please let me know because I have one made by the good people at KitchenAid.

I purchased a double convection oven, KitchenAid Model KEBC208KSSo in 2003. I engaged the self cleaning feature last Dec 2011, not for the first time, and this time like everyone else, the door locked, the control panel shut down and $1,800 of repairs followed. I had replaced thermal fuse, fuse assembly, wiring harness, touchpad, control board, etc. Calls to Customer Service are useless: mantra of the oven is 10 yrs old, it is not our problem, repeated over and over. No assistance whatsoever.

This shiny, expensive bells n whistles model replaced a new and very similar Whirlpool which lasted only 6 days before dropping dead. Repair parts were several days away and we were w/o a reefer. Retailer (Lowe’s) very kindly stepped in and arranged this replacement which was actually a slight upgrade and delivered it the very next day. Looked great until the next morning when it seemed that ice maker wasnt working correctly. Within a day and a half the ice maker required service. It was leaking and freezing all over inside the door and top of reefer interior. This resulted in two service visits before a heater kit had to be installed (factory told repair tech it should have been installed at factory). Following this, continued leaks until new seals were installed. Now, 10 1/2 months later freezer quits. Service tech comes, advises this acts exactly like a service flash they received. Performs a number of diagnostic tests and calls KitchenAid as the service bulletin does not offer any fix only says to call for special instructions. Those special instructions were to give me a case number and Customer Assist telephone number. He was told by KA there was nothing he could do - that the matter was being submitted for review and disposition. Meanwhile no freezer and water gushing forth onto kitchen floor from dead freezer/ice maker. I call the number provided and am told that the team would be reviewing the matter and it could take five (5) business days for a decision as to whether it would be repaired or replaced. This being totally unacceptable I was referred to a supervisor who told me there was no way to expedite the process. I told her that five days was totally unacceptable for a replacement decision and then comes the kicker... The five days is only for the decision, if approved by the team any replacement will take an additional 10-14 days! In the meantime I have no working freezer and the refrigerator side, while working, is much warmer than optimal temp settings and compressor is making significant noise. Until this venture we have always had Whirlpool/KitchenAid appliances for 42+ years of marriage save for a short stint with a GE reefer that wasnt our choice. TEST QUESTIONS: Do you think well ever buy anything from KitchenAid/Whirlpool again? (Oh, and did I mention this year we plan to upgrade range, microwave and dishwasher?) Is it any wonder foreign appliances are flooding the market in a country where Made in the U.S.A. once meant quality, longevity and outstanding customer service?

Dishwasher model KUDS03CTWH2 - Have had this dishwasher for about 6 to 8 years. It never washed dishes clean from day 1. Had a repair man out twice while it was under warranty. His answer was it is energy efficient. In other words it saves energy but does not wash dishes. I now use Heavy Duty cycle along with Pro Scrub for one wash and first need to soak my dishes and silverware. Much of the silverware does not clean. It cost us $1200.00. I will definitely never buy Kitchen Aid again. We are not happy with our stove or refrigerator which were bought at same time.

I just contacted KitchenAid customer service about my glass exploding in my oven door while using the self clean feature. They told me there were no known problem with this feature. If you have a problem with the feature, it needs to be documented with KitchenAid directly. They have decided to replace my glass at their costs. I have a feeling they are aware there is an issue and just dont want to admit it!.

As one lady from Mount Pleasant, SC reported, we are experiencing the very same issues. Weve owned our 30 inch slide in gas range for 3 years and when you brush up against it you wont even know until later on when you smell gas that one of the knobs was turned ever so slightly emitting the gas fumes. I contacted KitchenAid Customer Experience and reported this matter and to see if they have come up with a fix or recall. There hasnt been any. With all the news of gas explosions happening to houses across the country, this is definitely a safety issue. Im hoping Consumers Union and/or the Consumer Product Safety Commission can do something before someone else experiences a horrifying event.

I dont know where to begin. There are SO MANY design flaws on this stove. The stove top burners look fine but you cannot fit more than two pots on it at a time (unless you are using very small pots). The back two burners are so small and inefficient they can really just be used for warming. The broiler consists of a single tube that runs front to back so the middle of whatever is cooking burns while the sides arent browned. The bottom rack of the top oven is so close to the bottom that food scorches on the bottom as well as your hand.I bought this stove 2 yrs ago and had continual problems with fluctuating oven temps (Used a conventional thermometer to check). The thermostat was replaced. A couple of weeks later, the computer board was replaced. Still didnt work. Quoted the lemon law policy and the stove was replaced. The oven then worked although I am stuck with the design flaws. Now the oven temp is becoming erratic again. I did buy the extended warranty but am anticipating an ordeal. P.S. I have never used the cleaning feature because I read consumers reviews.

Bought KitchenAid stove about a year ago, model KSDB900ESS0 and Im 100% displeased with the AquaLift self-cleaning technology to clean the oven. Tried several times and the oven looks just as dirty after the cleaning cycles. I Cant even use chemical cleaners because I may damage the finish on the oven walls. My previous stoves were also KitchenAid and they were 100% efficient. Paid a lot for the last stove and I have to stop using the oven because I cant properly clean after each use! Im extremely frustrated!!! Any recommendations?

Dishwasher Model #KUDE40FXSS5 - We purchased KitchenAid appliances about a yr ago. Within the first 6 months we needed the oven broiler replaced. Now unfortunately the dishwasher after 16 months has leaked causing damage to our house. Upon inspection a clamp let loose from the drain motor. I called and email KitchenAid. They informed me certain criteria must be met for a recall. I have read complaints from other consumers with the same issue. Not sure what the criteria is for a recall, but I guarantee I will not be purchasing another KitchenAid product.

We purchased a combination oven & microwave/convection oven in 2008, the microwave recently began to not heat food and drinks. We notified KitchenAid and were referred to a local repair who diagnosed the problem and said it would require a new magnetron and control board, with labor the cost would be $650+, we decided the cost of the repair was much less than a new oven and microwave and committed to the repair. Repair was made, microwave now functions/heats food and drinks at a fraction of the previous level. Had repairman return today to diagnose and repair again. He proceeded to do test as dictated by KitchenAids factory tech on the phone with him, fill vessel with 10oz. of water, check temperature, heat for 30 seconds and check again. The difference was +20 degrees hotter which is the lowest level of their benchmark for acceptable being acceptable.Bottom line is it still doesnt heat as it did before the $650+ repair. I then spoke with rep at Kitchenaid for an hour expressing my displeasure and asking for help, their answer’s sorry but its a 10-11 year old appliance and they dont perform as well when theyre that old is the final word from them. My question to her was why didnt anyone mention that before we committed to the repair, she was silent on that. Sooo, I will not advocate KitchenAid as a quality product again much less purchase another of their appliances. I will advise others to look elsewhere when shopping for appliances! I have also filed a dispute with my credit card company in an effort to recover some of the cost we incurred.

Every Kitchen Aid appliance we own has failed. We have had multiple repairs to the refrigerator (compressor failed), dishwasher (door hinges made of cord failed), oven (multiple problems), microwave door, etc. Only after I started blogging all over the internet, did Whirlpool partially compensate us for repairs (that is a very long story). This month, the plastic tabs holding the vent above the microwave broke, and the oven racks rusted when I washed them. The oven self-cleaning cycle doesnt work very well either. I will never, ever, buy a Kitchen Aid product again. I will tell my story everywhere.

Have had the KitchenAid Oven with Aqua Clean for a month and used it maybe 4 times with minimal soiling. Im now on my 6th time trying to clean it! The Aqua Clean is a joke! How can 40 minutes of steam clean an oven, especially when the inside is warm to the touch after this time! There has got to be some sort of oven cleaner that will work on this self clean oven. Also ceramic top very hard to clean. HATE HATE HATE THIS OVEN!!!

The door panel and control panel get too hot to touch. I had to wear my oven mitt to change the functions on the control panel. This KitchenAid oven (KSGG700ESS) is a safety hazard for anyone with children or others as the exterior becomes so hot, it is untouchable. I had the same oven delivered as a replacement, and had the exact same issue. Plus, KitchenAid is in denial, and takes multiple departments and calls to try to argue with them, this after a service tech came out, confirmed it was extremely hot, but wouldnt write the word defect. Did I mention that KitchenAid (KRSC503ESS) also delivered a new refrigerator that was a lemon with a freezer that did not get cold?

I have purchased KitchenAid stove the latest model and the top glass cracked within 6 Month of the purchase and I have called KitchenAid and they told me that they will not cover the cooktop. I am not sure what the warranty is for. We do have a lot issues with Kitchen product in the house. I would recommend that do not buy kitchenAid products as the products are expensive and issues with quality and reliability.

Bought all new matching stainless steel KitchenAid appliances (dishwasher, stove, refrigerator, microwave/convection oven) about one year ago and have been very disappointed with the lack of quality and performance in the stove and refrigerator from the start. Thought KitchenAid was a top brand but obviously not any longer. The pieces look sharp in the showroom but buyer beware! The stove - glass top scratches easily, requires extensive cleaning/buffing after every use, the self cleaning oven feature really does not work at all, takes forever to preheat the oven. The refrigerator - cheaply made vegetable bins that fall apart (front panel comes off), water filter needs to be replaced almost monthly. The dishwasher is the only appliance I have no major complaints for. Very quiet and does a good job on plates, glasses, and silverware (wash pots by hand). I regret not updating the GE Profile appliances I replaced with this purchase.

We purchased a KitchenAid side-by-side in April 2004 for our new home. The fridge never was very cool and we ended up calling for service in Jan 2005. The service tech told us to clean the compressor and it should work. The fridge was barely cold, but the service tech told us the fridge was fine. In May of this year (2012), the fridge stopped cooling completely. We lost hundreds of dollars of food. It took a week for the service tech to come out. He told us to defrost the freezer as there was ice inside it. We turned the fridge off for 24 hours as per his instruction. That didnt fix the problem. I called the tech back and he told us it must need new parts. We thought he ordered the parts but 2 weeks later, I followed up with KA customer care and were told that the service tech had closed our file and had noted in the file that we had decided to purchase a new unit. We had decided no such thing. I asked for the parts to be ordered and were told they were on backorder. Another 2 weeks went by with no word from KA or the service tech. Meanwhile, its the heat of summer, I have young children and no refrigerator. I called KitchenAid back and were told that one part was still on backorder and they had no idea when the part would be available. They offered no solution to the fact that our family had no working fridge. I asked them for the name and part number and tracked the part myself and ordered it. It took another week for the service tech to come out. I had to take another vacation day and waited for over 4 hours for him. KitchenAid techs only work 9-5, Monday to Friday. The service tech replaced 2 parts and said the 3rd wasnt needed. That was on July 6th. On Friday, July 23rd, the fridge and freezer completely stopped working and was actually hot. I called the service tech twice with no response. Today, July 30th, I called KitchenAid customer care and asked for the tech to come out tomorrow (July 31st) early in the morning as I cannot afford to take another vacation day. I was told that their techs only work 9-5, they will not make any provisions to accommodate working families and the rude, arrogant customer care supervisor told me that I needed to make the necessary arrangements to be available when the service technician turns up.We have been without a working refrigeration since May 2012. Its now the end of July. Weve wasted hundreds of dollars in spoiled food and KitchenAid has no care or regards for our situation. Furthermore, no one at KitchenAid appears able to resolve our issues. For a company whose slogan is For the way its made, I feel like they are falsely advertising their products because they are poorly made. I will never ever buy a KitchenAid product again and will do my best to inform anyone who asks me of my dreadful experiences with KitchenAid Canada.

Did a self-clean for the oven today for 3 1/2 hours. Everything went fine - oven cooled down, but then the latch would not unlock. Searched on the internet as to how to get it unlocked. Nothing worked: turned the breaker off to reset oven, tried to turn the self-clean back on, pressed the start key for 5 seconds - nothing worked. This is the second time this has happened this year. Will now have to call for a repairman to come and take a look at the latch. Very upset and unhappy with the Kitchen Aid self-clean oven - wont use it anymore!!!

I purchased new KA 5 burner gas range, French Door Refrigerator and Dishwasher in 2013. All stainless steel appliances. Did this purchased as I owned Whirlpool or Kitchen Aid appliances all my life. (Yes, Im over 60). The new appliances are just scrap. It took 4 refrigerators to get one that either wasnt damaged or the compressor was not froze up upon delivery. 4th one, door didnt close right upon delivery. We will take it back and get you a different one. NO! Im not waiting another 10 days for a new one. Youll fix this one. 5 days later they arrived with part. Good thing its under warranty guy says. They dont make a hinge. You replace the entire door for $500. Im thinking exactly what did I purchase here.Then I went to self-clean the oven. It had 2 spots where some cheese dripped off a pizza. Clean it off with damp cloth. Wiped it down with dry towel. Started clean cycle. When it was completed, the oven finish was either pitted or gone. I called KA. Response was, if you put foil on oven floor, that will happen. First off, I dont use foil on oven floor. Second, if I did, I wouldnt need to self clean the oven! DUH! They told me to call a servicer in the area. He says yep, some of them do that, the new floor panel is $67+. (I dont remember how many cents). So I called KA again.So I need to pay for this? Yes sir. But its only 2 months old. Its not covered sir. Listen, Im over 60 yrs old. I have owned Whirlpool/ KA forever. Never saw an oven do this. If it is that unreliable of a coating, just what chemical is it putting into our food? What happened to good quality porcelain? I dont know sir. I wrote Whirlpool an email. Explained this whole thing to them. Never did get a reply.I guess when a corporation does sales of $20 billion a year, you dont care about your customers or the product you turn out. At this point they are selling scrap on a reputation they used to have. Problem is, selling scrap products on a great reputation, catches up. With all the companies produced under the Whirlpool name, you need to research, and go to another separate, independent company from Whirlpool. I will never buy KA again, or Whirlpool. Their customer service just is bad. Nothing like it used to be.

I am having the same exact issue with our KERS306BSS range. We purchased it in June 2013 and have had numerous service calls for the issue. KitchenAid keeps telling us we need to reset the main breaker and refusing to refund or replace our product. We are so fed up with every night not being able to cook dinner as its more frequently not working and now when we try to turn the oven on, Feature Not Available flashes across the control panel not allowing us to do anything.

Kitchenaid kdrp767rss01 range/oven - Have had the third (expensive) problem with my KitchenAid combo gas range and electric oven within a year. There are three expensive control boards in the appliance (each $200+). As of today, all three have failed and been replaced over the last 12 months. KitchenAid doesnt seem to know that heat is the arch enemy of electronics and that when you put electronics in a high temperature appliance, you need to take special care to protect them. My next stove will be a wood-burner with no electronics. Maybe not, but it wont be a KitchenAid.

Agree with the person commenting about the fan. This is the loudest, most irritating fan I have ever come across in an oven. I thought it was defective, it is so loud and constantly comes off and on. Called service. There is apparently nothing wrong with it.

I bought this free standing gas stove in 2010. It has been nothing but problems from the black enamel on top bubbling up to handles melting from the broiler and heating from hot to hotter - no in between. One word, JUNK. This is what should be on this stove. Made by Whirlpool Accubake junk!

Was told it was a self-clean oven. AquaLift is not a self-clean oven, Im told by the manufacturer. They were not willing to help me with anything. Would not recommend anyone to purchase KitchenAid dual fuel gas stoves.

This is Kitchenaid model KEBC247VSS02. The problem is common among ALL kitchenaid wall ovens. When using the self-cleaning mode, the oven apparently overheats resulting in a thermal fuse to blow. The oven shuts down completely, the door is locked and the oven cannot be used. Thanks to Youtube, the repair is relatively simple, although the entire double oven must be removed from the wall to replace the fuse. Appliance repair is a minimum of $200- 250. EVERY time the self-clean is used, the fuse blows. Therefore, self-clean CAN NOT be used. Terrible design and useless self-cleaning.

I am very happy with my stove. I have a gas stove and it also has a convection option. The heat seems true to temperature. The convection is a great option when you need to cook in less time. The only drawback is the knobs are not a solid piece and the wrap they put on it seems to be coming off. I use the stove a lot!

We purchased a stainless KitchenAid range less than 2 years ago, model #KGRS205TSS2. What designer would decide to make the interior of the knobs out of plastic? Weve had 2 knobs crack. The exterior is stainless but the interior is brittle plastic. Customer service says its out of warranty, and they are $23 each plus shipping. This is a design flaw and not a routine maintenance item! They should stand by faulty products and send replacements free of charge! This leaves me with a bad taste for KitchenAid!I have no intention of buying KitchenAid again. The customer service agent said there were no exceptions and, You cannot go by brand name.

We have experienced complete failure of our KitchenAid over 5 times. Each failure occurring immediately after a self cleaning cycle. The cycle successfully complete its cleaning. Then the oven will not heat. The problem is the failure of the Oven Overheat Thermal Fuse. Why does the fuse fail but the cleaning cycle completes its job? Most importantly, where is the RECALL? The problem has been reported since 1998 at least! What is the permanent fix?

I had a similar experience with the interior. I ordered from a major online retailer (delivery was quick and professional). However, while I ordered installation, the delivery team informed me they could not install a wall oven. So, I had to look around for someone to install, and then wait until they could come out. This took about a month. While I inspected the unit upon delivery, and all looked great, I made the mistake of keeping the oven racks in. After installation, I pulled out the cardboard strips that kept the racks from damaging the interior during shipping, to discover one was covering a quarter-sized chip. Brand new, never used oven. KitchenAid just said sorry, its beyond the 30 day warranty, and it is not covered by the 1 year warranty as they consider it cosmetic. I turned it on for the first time today, and it started smoking horribly (yes, I have removed everything from the interior, including the yellow plastic feet from the bottom rack). I also ordered the glass downdraft KECD807XBL01 cooktop (both items replaced 30 year old JennAirs) directly from Whirlpool and the blower does not even come on at all. But, at least that is within 30 days, so they are sending someone to repair it next week. Well see, but I doubt it will sway my view that I am done with KitchenAid.

The aqua lift steam technology will not clean as advertised. After numerous contacts with KitchenAid we were basically told it’s our problem. It is still under warranty. There are several law suits against the Aqua lift technology in several different states. I am unable to use oven cleaner on it, as it will void the warranty. I am stuck with an oven I can not clean!

We bought this KitchenAid Range in December 2015. One year and 2 weeks later the oven stops working on Christmas Day. No longer on warranty. This is the worst appliance I have ever owned. It takes a long time to preheat and the bottom baking drawer doesnt seal well. I wrote an email to KitchenAid customer service and have not received a response. I hope this review prevents others from buying this expensive, undependable range. This is a real lemon.

I purchased an Architect Series II gas range in July 2009. The range is in a home that is inhabited only part time and has not been used much. In fact, it has probably been used a total of twelve times in two years. The first time that I used the self-clean function, the digital control panel went blank and the oven door remained locked. This occurred after about 1.5 hours of the self-clean cycle. I have researched this issue and discovered that it is an exceedingly common defect. Although this is marketed as a self-clean oven, it can never be self-cleaned without the risk of damaging a fuse that controls the control panel. When I contacted KitchenAid, they acknowledged that this defect has been recognized and repaired, but that my model and serial number do not fall within the recognized group of defective products. My product is an Architect Series II gas range. The numbers associated with it are KGRS807SSS and XY0202920. I have attempted to get KitchenAid to address the problem, but, as described above, they claim that my product falls outside the range of those that are defective. My problem is purely coincidental, although there are many similar complaints regarding the same product listed here.

Kitchen remodeled in spring 2005 and thought I was buying quality products, KitchenAid. The refrigerator when delivered appeared to work correctly but in fact was not. There was no Freon in the unit so several hundred dollars worth of food was spoiled and KItchenAid denied any responsibility. The appliance company I bought the appliances from replaced with a new unit.The KitchenAid microwave came with a broken plastic handle. KitchenAid refused any responsibility so I have been using it as it with tape holding the handle in place. The KitchenAid range I purchased had a problem with the control panel. I could start the oven, but could not turn it off with the off button. I had to replace the control panel, at a cost of almost $300.00. The last issue is the dishwasher, which went on fire on 14 Dec. 2011. I am still trying to deal with KitchenAid (Whirlpool) on this issue and am thoroughly disgusted by the company’s attitude as well as the personnel who manage these types of complaints for them.I will never purchase a KitchenAid appliance ever again and will spread the word among my family and friends about the lack of conscience this company has in selling inferior products.

After six years, our microwave stopped working. A service repairman said he could fix it for $375, something to do with the panel door message. I figured I could go without the microwave for a while. Then after cleaning the oven, the glass shattered in the microwave. Heat must have risen and too hot. The oven still works, but the glass is still getting into the oven and on the floor. Of course, this model is discontinued. Im looking at GE as a replacement. Too bad as everything else in our kitchen is KitchenAid. I would not recommend anyone doing their kitchen with this company.

Do I have to give even one star? I would rather have neon or negative stars. I purchased the full range of KitchenAid equipment (microwave, dishwasher KUDS02VR and gas range, architect II). Fortunately for us, we also purchased the extended warranty even though I thought with top end equipment we probably would not need it.The microwave has had multiple call outs over the 4 years of owning the piece: F2 errors, cooling fans that dont just turn on but partially start then stop then start for a second then stop and start for 10 minutes or so at a time. Its driving me nuts!The dishwasher has trouble cleaning anything. It leaves dishes dirty and the glasses have developed white film on them. Dishwasher has gotten clogged and according to the technician because we have the audacity to use it . We now use dishwasher magic every month.Range oven: First of all, the door lock keeps locking with an error when you use the oven above 400F and you cannot open the oven door until it has cooled down and you reboot the system by removing power, this you have to do multiple time before the door complies. We replaced locking mechanism, now it seems to work at last. Secondly, every time you use the clean oven function, the electronics go on the frizz. Now, we are without an oven again for a week while we get a technician to come again to look and hopefully fix the electronic issue.Through all this (including digital movies of the issues, pictures etc., sent to KitchenAid), the general response has been that all equipment works as designed. Works as designed! They should fire the designers and send the specs to some elementary school kids who could do a better job!I, for one, hate KitchenAid and will never buy another product from them again and will tell as many people as I can how lousy their products are.

I bought KitchenAid refrigerator, dishwasher, and range 2009. About two months ago, the ice maker would not dump ice into container. I had the ice maker serviced with 2 circuit boards on three occasions, still no ice. I had the ice maker replaced last week. It dumped two trays of ice in the next three hours. None since. Called factory service, and was told it MIGHT be the motherboard, at a cost in excess of $200 more. I have already spent in excess of $600 in repairs. My extended family of more than 100 people will NEVER purchase another KitchenAid appliance again.

The glass window on my two-week-old KitchenAid Superba double oven with convection exploded last night during the cleaning cycle. Glass flew out all over the floor, clogged the vents of the oven, and terrified me. Thankfully, I was home and able to turn off the unit before anything else happened. Now, I am afraid to replace this with another KitchenAid, especially after seeing these other instances of glass doors shattering.

We purchased all KitchenAid appliances for our new house two and a half years ago. I thought by spending twice as much on American made products I would be all set for quite some time. The stove started by making HORRIBLE noise. When I would call kitchen aid they said it was normal. My husband was able to fix it. The fan was hitting on something. Then the refrigerator stopped cooling and making ice. We had a service call and were told it was totally iced up. We had to defrost the refrigerator for 4 days, and keep putting towels to sop up the water coming out of the bottom. Now 3 months later the same thing has happened, no ice and not cooling. Also the dishwasher stopped closing, the rack had pieces that had broken. We spent about $75 in parts. Never had these problems with Samsung. I cant believe after spending over $6,000 on 3 appliances that they lasted 2 years. DONT BUY KITCHENAID.

Last year I remodeled my kitchen & all new KitchenAid appliances were installed - to the tune of over $16,000. The 36 single wall oven alone cost over $3000. After I used the clean function (for the first time) - the oven wouldnt heat. They sent out a repairman who fixed it. A few months later, I used the clean function again (for the 2nd time) - same thing happened. And now, 1 month after the warranty expired, its happened again. Same problem all three times & yet after a long call to them today, KitchenAid refused to do anything! In a year, I probably used that oven less than a dozen times. Needless to say, I wont be recommending them to anyone. And btw, the repair service they sent obviously didnt know what they were doing, because as I now know, the problem was never solved.

Bought a black one. Really pretty. Works great. Easy to use. Good price. What I like it is a self cleaning stove which is really easy to use. Shut the door. Turn it on and leave it. Holds it heat evenly. I bake a lot and never have had a problem with this stove.

I used to love KitchenAid. I had a suite (dishwasher, refrigerator and range/oven) from them for 10 years in my old home and had no issues. Naturally, when I went to purchase appliances for my kitchen remodel in my new home, I bought KitchenAid again. A year after they were installed, the fan in the oven started to rattle and I began to notice surface rust on the appliances. Ive always used stainless steel cleaner, and I never had this issue with my old appliances. The rust will not even come off with the cleaner. KitchenAid sent out a service technician who fixed the fan and looked at the rust. He said the rust was a problem with all of the stainless steel appliances when they get any water on them. Seriously? A dishwasher, refrigerator and oven? When do they not get water on them? When I contacted KitchenAid, they told me it was a cosmetic issue and therefore not covered. They did call their service technician who said he only saw a small amount of surface rust on the stove and did not look at the other appliances. He also told them it was an environmental issue. (Totally different from the story he told me.). KitchenAid also said it was a cosmetic issue and there was nothing they could do about it as I had used the wrong brand of stainless steel cleaner and the environment was too moist. My home is 30 miles from the ocean in a desert climate, and my previous home (where I did not have problems) was much closer to the ocean, so how it that environmental? KitchenAid offered to send out a second technician out at my expense. I will never buy another KitchenAid product again.

The KitchenAid dishwasher I purchased in November 2019 is pretty, and its the quietest one Ive ever had. When its running, its hardly noticeable. But...its simply not good at thoroughly cleaning every dish and utensil, especially for the price point (≈$900), to warrant spending the money on it. Add to this, it is horrible at drying the dishes/utensils. I would not purchase again. I bought a suite of KitchenAid appliances when I got it as part of an entire kitchen remodel. The double-oven, dual fuel range and above-range microwave with vent are fantastic, and the cabinet-depth refrigerator is decent. But whoever designs and then builds KitchenAids dishwashers needs to go back to the drawing board. Next purchase will be a Bosch. Stay away from this model from KitchenAid.

We purchased this oven (KitchenAid Superba convection oven) some year ago. Approximately two years later, we began to experience problems controlling the temperature. We had the oven serviced by an authorized repair company. The problem ultimately revealed itself to be the control panel. The oven was repaired. Sometime later, the same issue appeared. The oven was serviced and repaired. Months later, same issue. After a lengthy fight with KitchenAid, we replaced the oven paying a pro-rated price. Some months later; the same issue, more repairs. Same problem: the control board. Despite having an extended warranty in place, KitchenAid did not honor the warranty. The problems lie with the control panel which obviously suffers from a design flaw. Whatever reputation they may have enjoyed, we would never buy anything made by them under this or any other label, nor would we recommend their products. However, we receive regular correspondence regarding purchasing an extended warranty on the very product whose warranty they won’t honor.

Purchased over stove microwave 3-4yrs ago. KHMC1857BSSO. The microwave was rarely used and there is a crack in the plastic seal around the door, KitchenAid refused to fix it even though I have warranty. Now the door wobbles and gets jammed. Still under warranty, called customer service and they will not fix - calling it cosmetic. Do NOT purchase their extended warranty, its a ripoff. Extremely dissatisfied with KitchenAid and their customer service.

I set my new KitchenAid convection oven to self clean. An hour and a half into the cycle, the door of the top oven burst and shattered. Glass rained down in thousands of pieces through the bottom of the top oven. My arm is cut as I was mopping the floor nearby. I had to call KitchenAid three times to get someone to come. They are sending someone out today (it happened yesterday). I am afraid to ever use this oven again. I’m thinking about getting a lawyer. I just want my money back. I will keep you posted.

After purchasing and installing a new Kitchenaid Architect Series II convection wall oven (KEBS109SS), the noise from the convection fan was overwhelming. I removed the oven from the wall and opened the rear panel when I noticed that the fan motor was loose. Further investigation helped me determine that the mounting screws were accessible from the inside of the oven by removing the panel covering the fan. Once I tightened the mounting screws, the sound from the convection fan is almost unnoticeable. I can understand the complaints made from other Kitchenaid owners concerning the irritating fan noise. Hopefully, this simple repair will eliminate their problem so they too can enjoy their ovens too.

I purchased the KitchenAid KESK901SSS Electric Slide In Range five years ago as part of a kitchen remodel. My experience is that the product is inferior and cannot withstand normal use, and parts are prohibitively expensive. A few years ago it cost me $600 to replace cooktop after a bottle fell on it and was not covered by insurance. More recently, after spilling water on the stovetop the oven control unit stopped working. Who would engineer a range that cannot withstand a water spill??? I was told by the technician sent by insurance carrier that replacement parts again were expensive -- in the $500-$600 range. Since I had insurance, I thought that this would be an easy fix.After waiting two months, it turns out that the replacement parts are unavailable! The best insurance would offer was a buyout at a fraction of the original cost of the product. I checked with a reputable appliance repair shop to see if I could have it repaired on my own. They wouldnt touch it... They said that parts were expensive, could not guarantee that it would even work, and that they have gotten stuck in the past. I am now forced with the inconvenience and expense of purchasing a new range at current prices which are twice as much as original model. In addition, since the original product did not slide in flush to the wall (there is a 3 gap), I need to have my custom granite countertop modified to accommodate a new range. I am very dissatisfied with KitchenAid (and its parent company, Whirlpool) quality and service.

We remodeled our house and purchased a KitchenAid microwave oven wall unit Model number KEMS308SSS05. We have owned this unit 2 years and 2 months. The microwave always had a loud sound when running and did not heat. Well we had the microwave serviced within months of purchase while under the manufacturers warranty, it started heating better. Recently the turntable stopped working. We had 5 service calls before it was fixed. The motor had to be replaced along with several electronic boards. Now the oven will not heat to set temp and does not hold its heat. The repair company is coming to fix next week. I will never buy a KitchenAid appliance again. This was my 1st experience with KitchenAid. We also have a high end Kitchen dishwasher which we had to replace plastic parts for the upper drawer. Very Poor Quality. Now I know why KitchenAid does not have a customer service line you can call.

I purchased a new stainless steel range and am happy with it overall. However, the knobs get too hot to touch when the oven is on at a standard temp. This in turn makes my over the range microwave door handle extremely hot also. Having contacted them, I was told since the range is working appropriately (hmm, how would they know; no one came to look at it) there is nothing they can do. I brought up the fact that that is a safety hazard IMHO. Since I have children and just touching the knobs makes me flinch my hand back. I was told, No, it isnt since the range is working appropriately. Hmm...

We purchased a new Kitchenaid refrigerator (dishwasher, stovetop and microwave) from Pacific Sales in Mission Viejo in July 2012. After three months, we noticed leaking from the refrigerator that ruined our hardwood floors and contaminated our kitchen with black mold! The technician repaired a cracked valve and we spent the next month living under construction to have our entire downstairs level repaired (new hardwood flooring, kitchen cabinets taken out and reconstructed, walls repaired and repainted). Flash forward two years, our freezer stopped working!! Kitchenaid referred us to Veterans Appliance in Garden Grove. They found a broken compressor and broken evaporator. After waiting three weeks for a repair, the repairman showed up with the wrong evaporator. We then needed to wait two months for this repair. Now our refrigerator is not producing cold air even though set at 34 degrees!!!! What proof does Kitchenaid need to REPLACE THIS DYSFUNCTIONAL REFRIGERATOR?!?!?! We have spent thousands of dollars and wasted excessive amounts of time dealing with Kitchenaid and their customer service. HORRIBLE!!!

I used the self-cleaning cycle for the first time on my KitchenAid (Model: YKESS970) electric range which cost me over $2,500. The oven is now a year and a half old and completely finished. The door is locked and the display panel is not working at all. I called KitchenAid and they said that the parts might be still under warranty but we have to pay the labor of $81 just for them to show up, plus $19 every 15 minutes (the first 15 minutes are free). Wow!

The oven door locks and unable to unlock. Had a technician come in and advised it is unfixable. Very disappointment with KitchenAid stove.

We remodeled our Kitchen and we bought a new oven, microwave, dishwasher, warmer all KitchenAid appliances. First time we heated up the oven to 350 degrees, it heated up to over 500 degree and burnt the bottom of the oven. The temperature settings are very off and wrong, everything we cook we have to use set it very low to get it to cook properly. Dishwasher does not clean correctly and it was leaking, they did come in and adjust it. It kind of works now. The Microwave has been repaired twice in the first year, and this model cost $1000. The warmer works fine.I will never buy anything KitchenAid ever again. We have had nothing but 3 years of issues, and the customer service repair guy did not have a clue on how to fix any of these appliances so he just keeps ordering parts and wasting our time for this $1000 microwave. Really disappointed in KitchenAid. They are the worst and most terrible customer service team. They never offered to replace any of the appliances and when we unpacked the microwave it had a ding in the front of it.

My three year old KitchenAid microwave oven started glitching intermittently but now just wont work. When the door is open the light doesnt come on and when you close the door and enter a setting it says to open the door, when you do that it starts saying to enter the clock time. Kitchenaid doesnt have a service help line, just an appointment scheduling system. Guess Ill have to buy another brand!!!!

My KitchenAid refrigerator is only 4 months old and the ice maker has already stopped making ice. It just stopped for no reason. Luckily, its still under warranty so the repair man will be coming out next week but REALLY!?! The dumb thing is only FOUR MONTHS OLD. I am afraid of what will need repairs in the future after the warranty has expired. I didnt read the bad reviews before I bought ALL KitchenAid appliances and that included a dishwasher, stove, microwave and refrigerator. The repair lady told me to Buy the warranty. She said they dont make things like they used to. Now you tell me... very disappointed in KitchenAid. They used to be a very reliable, high end company.

This fridge was bought at Fergusons in Florida in late 2006 (shipped overseas) and it has been a total disaster from the date of arrival. It is an extremely expensive fridge, over US$6,000. Stainless steel, architecturally designed fridge. Came with NO freon and the ice maker never worked. Took us about 6 months to get the part for the ice maker which the company did pay for the part considering it was a brand new fridge. Since then it has been one repair after another. Every year we are looking at a major repair and to source the parts is a living nightmare. Drops temperature very quickly.Right now it has been working poorly for over close to a year and we have spent about US$1,500 in new parts and still not working properly. Very cheaply made inside, always frosting up, wire baskets in the freezer part are all rusty. Need to try one more repairmen and if he cannot fix it have to throw out a fridge that looks perfectly NEW from the outside. The dishwasher arrived without a handle and we had to argue with Fergusons and KitchenAid to get the handle as if it was an option on the dishwasher. Has never worked properly and was only used about 25 times and just gave up on it.KitchenAid Double wall Oven KEBC208KSS0, worked well until about 18 months ago. Stopped heating properly and cannot find any repairman that can tell me what is wrong. Looks perfectly new from the outside. Note: all these appliances are stainless steel. Bought a food processor the other day 12 qt and it was never working from the start and had to return it. When I returned it found out that many are returned for the same reason. KitchenAid is a pathetic company. They should be ashamed to even call themselves an appliance company. Furnished my entire kitchen with stainless steel KitchenAid appliances and out of the fridge, double wall oven, dishwasher and hob cooker (total about US$10,000), after 7 years ONLY the hob cooker is working (and what can go wrong with that?). Another point, our goods had to be shipped overseas. We are convinced that retail outlets in the USA ship out defective goods especially in Florida where exports to Caribbean and South/Central America are high. Defective merchandise is sent to our region because guess what? Warranties are not applicable when the goods are taken out of the USA. I am happy to send you copies of the bills for all the items and reams of correspondence with Fergusons.Updated on 12/7/2015: I have exhausted all attempts to try and repair a KitchenAid Fridge we purchased at Ferguson Enterprises, Inc, Tamarac, Florida. 24.7 CF Architectural Designed SXS Fridge. Model number#KKSSC42FKS. At the time that we purchased the KitchenAid appliances, we wanted quality products as the items were being shipped to the Caribbean. We thought the KitchenAid brand was considered a quality product. We paid $4,741 for the fridge (excluding shipping and duties and taxes in our country). With all due respect to KitchenAid, the products we purchased appear like quality appliances. All are stainless steel with an excellent finish. That is the dilemma. The fridge looks brand new on the outside, but for the last year it has not been working. It is still in my kitchen as it is built into the kitchen wall and as I already stated it looks perfect from the outside. The big problem is that try as we may, we cannot get the part that is needed for this fridge. I have had 2 parts shipped to me at considerable expense and both are not the right part. Our technician who knows KitchenAid appliances says that we are getting the part for a new model and we need the part for the old model. PART REQUIRED: KitchenAid fridge, Model KSSC42FKSO1. Serial #QM4308660. Power supply board #10155702BO 19/0ct/04. EU 1156 02. These are the numbers that I got off the board. The board goes into a case and the case has written on it: Embraco EU 1556 02B 04. Compressor Electronic Control Unit - UCC2. The first part we purchased was from Angel Appliances. They sent me the part which as we have already said was the wrong part as it is for a new model. It was sent back to them. We have a purchasing agent in Florida who went direct to the KitchenAid factory for the part and it is still the wrong part, actually the same part that I got from Angel Appliances in California. I had a young lady on Skype from KitchenAid parts department the other day and she is the first person to tell me outright that the part I want is no longer manufactured for the old model fridges. She then went on to say that the new part that was sent to us is supposed to fit the fridge that we have. When I explained that the technician says that it does not, she then said that is probably needs some adjustment. When I asked what kind of adjustment? The line went dead. This is a typical trick. As soon as the question gets uncomfortable they hang up on you pleading the line went dead. I did not want to go back but this fridge has been a white elephant right from the start. It arrived in a beautiful crate but when it was unpacked it was not working. It had no Freon. When it started working the ice maker did not work. It took us forever to get the company we bought it from Fergusons to send us a new part for the ice maker at their cost. Then in 2009 we needed an electronic board and had to search for months before we got it from Marcone Supply Appliance, in Miami, Florida. I have had to replace the defrost heater, evaporator motor, all the rubber seal around the doors, only to name a few. This fridge is down continually and I hate to say but the mechanics for the working of the fridge is a terrible quality. Of course, warranties given in the USA fail to work in the Caribbean as the excuse is the appliance has been taken out of the country. So we are left with an appliance that looks perfect but for which we cannot get a part. I love the look of the fridge, its size and its capacity. However, the length of time it takes us to get parts that work and that fit the fridge make it a living nightmare. Yet, why should we have to throw it out? It makes absolutely no sense. Also how can your company justify not making parts for a fridge that is 12 years old? Is there anybody anywhere that can resolve this matter because we absolutely have no idea what to do other than throw the fridge out?

Two refrigerators. First is 2003 model. Compressor had to be replaced in 2010 and then the ice maker died. Instead of replacing we removed the offender and have resorted to ice cube trays. Second refrigerator, I believe is a 2010 model in newer home had the grinding mechanism crack its housing and will not dispense cubes. The KA microwave, dishwashers in 2 homes and double ovens all had repair issues when 3-4 years old. Never again will I purchase a KA product.

I purchased a new fridge stove and dishwasher less than 2 years ago. All three of the appliances have had problems since the day I got them. KitchenAid appliances will never go in my kitchens. The sad part is they don’t want to make it better. My dishwasher won’t drain as of today. My stoves control board is out. My freezer seals are bad. What’s next???

My KitchenAid Superba convection oven was self-cleaned for only the first or second time last night (bought in 2003) and now it will not heat up. I followed the instructions exactly, and the self-clean feature worked fine. Now, all of the electronic controls work, but apparently the thermostat burned out. I have read scores of complaints about this same issue, yet KitchenAid is not admitting a problem nor paying for the repair. Ridiculous.

I have a KitchenAid hood top microwave oven I paid almost $1,200.00 about 2 years ago. I just had a heating element replaced in March 2013. KitchenAid refused to help me and had to pay out of my pocket for repairs. It is 3 months later and the microwave heating element quit working. I called KitchenAid and they refused to help me. I now have to pay out of pocket expenses again to fix the same problem. I tried to reason with KitchenAid, but they refused to help a customer. You can tell there is something wrong with the unit if I need to keep replacing the same part. Its a very expensive microwave for $1,200.00. I thought KitchenAid was an honest company. I guess wrong. I will never buy a KitchenAid product again. Bad customer service.

I learned Whirlpool/KitchenAid customer service definition: The customer is responsible for serving KitchenAid/Whirlpool. I purchased a YKDSS907SS04 less than a year ago. The burners do not work correctly, heating unevenly and either taking too long to cook or burning food. I contacted Customer service, who gave the call to their local authorized service center. They called me back telling me they are not licensed to work on dual fuel ranges and would send the call back to Whirlpool/KitchenAid. Then the nightmare began. I received a call from Whirlpools re-scheduling department telling me to find a local repair shop and send them the bill. I refused. It is not my job to do their job. I followed up with a fax, received a call from their Executive Office - a woman named Carrie **. I could not take the call at the time. I called her back several times over the period of a week and only received a prompt return call after I threatened to contact my attorney. The story did not change - since Whirlpool cannot provide customer service, it is my job as their customer to provide service to them by finding a repair shop in the local Yellow Pages. Nothing changed. The story the same - different name. When I suggested to Ms. ** that Whirlpool should not sell their products in a market where they cannot service them, she told with a screaming tone of voice, that Whirlpool did not sell me the unit directly - but wholesaled it to Sears. Oh well. Forgive my poorly informed status. I initiated the service call reluctantly since I am uncomfortable about the fact that this is not a KitchenAid service provider. However, I will probably get much better service from them - since KitchenAid expect me - their customer - to service them. Carrie ** constantly interrupted me, screamed, and informed me that she would note my file that I refused to find a local provider, which would delay the warranty repair process and be noted in any legal action. BTW does a delayed return phone call qualify? Ms. **s voice mail states that she returns calls within 48 business hours. Well, she only works 8 hour days - I forgot - meaning it takes 6 days to receive a call.

The food does not get very hot regardless of temperature set. It gets warm or warmer. Prefer my toast oven if the dinner is not large. This little oven cooks faster and HOT. Customer Service was UNHELPFUL and rude. Oven is OVERPRICED and low quality.

KitchenAid 21.9 cu ft Refigerator - KBFS22EWMS. Two year old 22 ft french door fridge with bottom freezer is falling apart. Poor build quality, poor service. For over two months, the freezer portion has be experiencing a build up of ice. We defrosted (manually) and build up began again. Waited for over a month for service man to visit. Upon inspection, service noted two things: 1) thermal defrost coil was faulty and 2) fridge door seal needed to be replaced. Our fridge does not experience abnormal usage, two adults and two university students. Why does a door seal deteriorate after two years unless...... its poor quality or defective... but no warranty?? (I have a 20 year old back of fridge in the basement, no problems other than its almond in colour). Why does a coil not work other than its defective or poor quality..... No warranty??? (I have a 25 year old deep freeze that still works).In addition to the defective manufacture and poor quality of this fridge, neither KitchenAid / Whirlpool or the service company can identify the part (i.e part number) to order, replace and fix the fridge. How do you build a product and not know the parts that go into it? Poor or lack of quality control! In the last two years I purchased a fridge, dual fuel range and dishwasher; all were KitchenAid. All were billed as being the best Kitchenaid had. I have had major repairs now on all three appliances! I bought and paid extra for KitchenAid, their quality was in theory better than most, NOT in my experience. In our home KitchenAid stands for KitchenDisabled or Kitchen in need of first aid. Poor build quality and poorer product knowledge and documentation. Run do not walk away from Kitchenaid/Whirlpool. They have a 1 year warranty on parts; is this because they know that within 14 months you will need to be replaced and thereby earn extra revenue from their parts sale? Interesting strategy and sales plan, poor customer service and reputation. Built NOT to last.

We purchased a complete line of Kitchenaid appliances back in January 2018. Our Frigidaire refrigerator (purchased in 2004) needed replacing (after 14 years!) and thought it was best to replace our other dependable appliances due to age. Within 1 month a repair person had to come and replace the freezer door due to a crack in delivery. The repair person urged that I buy an extended warranty on my appliances due to their lack of reliability and quality. I wish we had listened (but I believe a company should build and back up their products...Im old school). Now our oven starts when it chooses to. Works one minute. Hour later nothing. Our neighbor has had the same experience with her 3 year old Whirlpool oven (parent company). She was told it (after numerous attempts to repair) that she needed a new circuit board at the cost of $495. Do yourself a favor and DO NOT PURCHASE KITCHENAID OR WHIRLPOOL appliances unless YOU believe an extended warranty covers their lack of quality.

My parents used KitchenAid while I grew up, I have been their customer myself for almost 50 years myself. My stove is over 20 years old and the only thing I’ve had to replace is the element. Excellent products!

I have purchased a KitchenAid oven. Never again. It takes over 12 minutes to heat up. All the while it is running, it is loud. The burners take forever to get hot also. I have also purchased a refrigerator. The ice maker is awful...Its too small and doesnt make ice fast enough. The other product from KitchenAid I purchased is a front load washer and dryer. The washer needs to be cleaned all the time. I was not told that. The dryers lint catcher, for a large capacity dryer, is so small, its ridiculous. None of these things were mentioned to me. I would have never purchased these appliance if I knew! Very upset buyer.

The repairman came and opened the back of the oven and realized that there was a fuse (?) that hadnt been pushed in during the assembly and then thought this would be the resolution but the self clean feature scrolled across still saying, feature not available. So next the repairman felt that there must be a computer issue with the stove so he ordered a new panel after speaking to the engineers at Kitchenaid and the next time he came he installed the new one and again the self cleaning feature wasnt available. The repairman had spent at least two hours of time at my place on the two visits he made and I was stressed with what my bill was going to be. He left my house not knowing what to do next and told me he was going to speak with Kitchenaid on my behalf as something was extremely wrong with how this stove was working or should I say not working. I got a telephone call later that afternoon from the repairman who told me that the engineers at Kitchenaid had found what they thought was the problem. Apparently if the power to the stove is interrupted as in unplugging the stove (which was done each time the repairman did anything to the stove) or a power outage, the stove goes through electronic checks to prevent damage and will not self clean for 10 minutes after the power has resumed and will say the feature isnt available. This is not written in any manual, and apparently it was found by the engineers in a small written place in their information. This was a new problem they hadnt ever encountered because obviously no one has come in from a power outage and started cleaning their stove within 10 minutes of the power coming back on.In the end, it looks like the fuse that hadnt been plugged in was probably the culprit and the repairman didnt know to wait for 10 minutes after repluging in the stove to test the feature. Kitchenaid paid the entire repairman bill...my stove is working perfectly now. I can imagine that in the future that the repairmen will be informed off this 10 minute wait period, or that it will be written in the manuals...what a headache to resolve a simple issue but Im happy now with my stove and with Kitchenaid.

KitchenAid has been my go to appliance ever since the first used dishwasher I purchased 30+ years ago, still working when I finally decided to upgrade it after 20+ years. I had it for 20 years, and it was already a used item when I purchased it. So that was my first introduction to KitchenAid and I have depended on their quality appliances ever since. I have not been disappointed with my all KitchenAid kitchen appliances for my oven, refrigerator, and dishwasher.

I have a KitchenAid double wall oven, convection on top. While running the self-clean on the top oven for the first time, the oven door glass shattered about 1.5 hours into the cycle. There is a near identical complaint on this website. KitchenAid will cover the part, but not the labor. I had shattered hot glass all over my kitchen floor because it slides out the bottom crack. It got into the bottom oven, shards come out every time I open either oven, even though I tried to vacuum in the cracks. Really KitchenAid?