We bought the expensive Samsung Range Model #: NE59J3420SS when we upgraded our appliances. BIG mistake! From the start, the door didnt close tightly which makes the oven take forever to heat up and things dont cook correctly. The light inside the oven goes on and off intermittently, then the right front burner stopped working and then the left front burner stopped working (the only 2 large burners)! When I finally had had enough and called Samsung, they would do nothing because it had been over a year! There is OBVIOUSLY a defect with this model! We also bought a Samsung refrigerator and have had many problems with it as well. NEVER BUY A SAMSUNG APPLIANCE!

We purchased the oven in 2016 with a convection feature which we initially really liked & used the convection part almost exclusively. In 2019 I saw a flash of light which I thought was flames coming from the back of the stove. I immediately turned the Oven off & the flames disappeared. Since then we had 3 issues where the convection oven got much hotter than the temperature display indicated & burned the food. We had a repairman come out who determined that the oven temperature was 27 degrees hotter than what the temperature indicator showed. He adjusted the range to lower the temperature 27 degrees to match the range indicator. All of these incidents happened with the convection feature. We stopped using it & only used the regular baking feature. Four days later, my sister was baking a meatloaf at 350 degrees. 15 minutes before it should have been done, it looked like it was already done & before she could take it out of the oven a loud explosion occurred shattering the glass baking dish into pieces. Needless to say, we do not trust this range and will never buy another Samsung appliance!

We have a Samsung 3 door fridge with a bottom freezer (Model RF217ACPN) which has been leaking water into the crisper ever since we bought it. The first year we had it, it started to leak water and Samsung sent a service man out to fix it. He fixed it but months later it started to leak again. After he fixed it, 3 weeks later it leaked again. Samsung has paid for all of these repairmen at a cost of $200.00 a visit. When we call Customer Service about a refund or replacement we get stonewalled. They will not even let us talk to anyone higher than a customer service rep. We are very frustrated as they say their tech dept. has to deem this unit as having a factory defect. I dont know, and they cant tell me, how this is determined. They have already spent almost the original price of the fridge in repair bills but refuse to make this whole thing right. We are done with Samsung and will not buy anything from them unless they resolve this matter to our satisfaction!

Terrible, terrible. We purchased this but we didnt install or use it for 12 months. From the initial washing it didnt drain - left nasty water in the bottom of the tub. (Called Lowes/Samsung but we missed the grace period by 2 days.) Had a repairman out twice but he cant fix it. Now Im finding that based on this terrible specimen, do not buy any Samsung dishwasher.

Mine has a dial, should have gotten a keypad. Spinning a dial is a lot slower and less accurate. I do not have an instant setting either so I cant just push a button for 60 seconds. It is convenient having it mounted above the stove and saves a lot of space.

Samsung RF267AAA - Spacemaker ICE maker does not make enough ice to keep it turned on. What it made, usually stuck in tray and jammed the unit. Most serious problem is the water that pools in the bottom of the refrigerator section. Samsung help does not have a fix and wants customers to call for service.

13 months after purchasing our Samsung Refrigerator the icemaker went out. It leaks constantly inside the fridge and in the cup area. I constantly have to have a paper towel there to soak up the water. It freezes up about once a week and my husband has to use the hair dryer to get it going again. Sometimes we get real cubes, but most of the time we get slushy cubes. We were dazzled by the French door version with the outside access drawer in the middle and paid $2,400. Two years later I vow to never buy another Samsung appliance. Samsung is no help. I hope the class action lawsuit can do something, but the legal process is so long, Ill probably be dead by then!

Do Not Buy Samsung - products and support are the worst. Bought an expensive 4 door French door refrigerator. Ice formation happens frequently. Ice maker breaks frequently. Samsung refers to local support franchises which are worst. More than 1000 dollars of repair on a 3 year old product. With a spend each year. Samsung should be banned from selling refrigerators in the US.

When purchased my new kitchen for my wife 3 years ago, we were big fans of Samsung. The fridge was beautiful. We got it from Best Buy along with the Flex Duo range in SS to upgrade from our old black appliances (Kenmore, French door). We had warranties on everything and thought wed be safe. Never expected to use it as much as we did. Two times in three years of ownership and then being disabled vets, I was tending to my wife in the hospital and missed the warranty expiration date by one day and Best Buy refused to restart it. Probably because of all the problems they were having with the fridge. Now Im left trying to keep this fridge going as best I can. Sadly the old Kenmore that has been running for all the time that Ive had my new Samsung is still running problem free in my garage! Samsung should either step up their game or stick to televisions. Youve never seen a Whirlpool or Kenmore phone. Do what you do and do it well! Nobody has an extra $2000 laying around to fix a companys errors!

In February 2011, I renewed a contract for one (1) year for a refrigerator for $139.00. I have called many times, but as of today, April 4, I have not received a copy, only to be told by Samsung that it will be in the mail to me. Samsung did not have a problem cashing the funds, but they cannot send me a copy of the contract. Please respond.

Bought a top of the line Samsung french door refrigerator. It kept telling me it needed a new water filter, which I bought and replaced. (It cost forty three dollars at Lowes.) I installed it correctly. It now leaks badly and since the unit is now out of warranty Samsungs service outfit wants one hundred and seventy dollars plus parts just to look at it! Not happy with Samsung.

I just logged in to see if anything had changed. I purchased the Samsung set electric stove, fridge, dishwasher, microwave and washer dryer. This was for our winter home and used only 6 months a year. So other than entertaining these appliances do not get used. After reading these reviews Im feeling very lucky. After two years we are on our second stovetop that has exploded (and not covered by warranty). The top is so bad you can slice your hand open just by cleaning. The stove light stays on hot permanently, the cleaning feature has never worked, the heat is never even and the funniest thing is that the first time I cleaned it with Windex all of the numbers came off the dials. When I called them they agreed to cover it, wasted my time by sending out a repairman who then called me a liar and said I had broken the stove. I have never heard of such unethical handling in my life. I own apartments and have never had this problem with good old American products. And I will never shop at the store I purchased this at because they carried and supported such a horrible product.

French door model RFG297 - Similar issue to many reviews I found on this site. Comforting to know were not alone. We have had the tech out three times and having them back again next week to fix the excess water and ice collecting below the meat and cheese drawer. We purchased this appliance in Dec 2010 and were told it was top of the line for its class. This appliance is definitely defective, but doesnt appear Samsung will admit it. Wish we had gone with Bosch instead.

Pure junk. If you want a working ice maker, a fridge that maintains the correct temp and one that doesn’t leak- don’t get a Samsung! Customer service is horrible and not helpful at all. Don’t waste your money.

Samsung knows their refrigerators have a defective ice maker design causing them to freeze over and stop working. Theyve refused to rectify this. Additionally Samsung refrigerators only keep food cold if they are filled to only 2/3 capacity. They know this defect and continue to manufacture them. I will never own another Samsung refrigerator.

We purchased a Samsung refrigerator freezer two years ago, I have had nothing but problems with the refrigerator side. It would not keep the frig side cool, I called Samsung for a repairman and it took them forever to come and check the frig. So I called a repairman...he came over right away and fixed it for me. He told me that these Samsung refrigerators have this recurring problems, where they ice up and I have to defrost them every month. I even replaced a part that cost me over $50.00 and didnt help and it did not. The same thing keeps happening. Every time I call Samsung they give me the runaround. I also purchased a Samsung washer and now it is starting to give me problems. It will give me a DC code...it means that the load is off set.

If you are considering purchasing a Samsung dishwasher, DONT. If you spend a penny on a Samsung dishwasher, its a penny too much, you might as well throw that money in the garbage. I am pro Samsung for many things, we own several Samsung TVs, phones, washer, dryer, fridge, stove, microwave, DVD players and I am happy with every one of those products, but the dishwasher is another story.The racking system is horrible, so your dishes dont fit properly, they dont stay in place. We have tried every possible layout and nothing works good. No exaggerating, 90% of the dishes come out dirty, especially the top rack items. Drinking glasses, coffee mugs, etc NEVER EVER come out clean. They always have crumb like substances dried into them, requiring us to then soak the glasses in the sink for a while to try to loosen the residue enough for me to clean them. And dont waste your time writing their customer services, because its a total waste of your time. And yes, we take very good care of our appliances, and clean out the drain, the sprayer, everything they recommend and it doesnt do a stitch of good. My best advice, go with another brand for a dishwasher.

In July 2016, I purchased a $3000 Samsung Refrigerator. It was noisy from the start and still is. I bought it from Home Depot who blames Samsung. Samsung blames Home Depot. More than 4 months later and 3 service companies, it still isnt repaired. I will never buy another Samsung product let alone a refrigerator or God help me Galaxy phone. All they had to do is replace my unit but they are too cheap to do so. YOU HAVE BEEN WARNED!

2 years ago my refrigerator went out on a Friday night. Because I needed a fridge right away, I ended up buying a Stainless Steel Samsung, French door with bottom freezer at Home Depot. It was the worst decision I have ever made. In the summer I have to buy ice because it does make enough. The handle on the freezer broke and to fix it, it would cost 600$ because they would have to replace the entire door. Then the cheap plastic pull out drawers cracked. Now the freezer has stopped working. I will probably end up having to buy another new refrigerator.

I hate my DMT800 Samsung dishwasher. It does not heat the water nor clean the dishes well. It is about 3 years old and its torn up. There are only certain repair companies that are allowed by Samsung to repair their appliances and some will not repair the appliance if its under warranty. The company I call charges $89.95 for a service call and if they can repair it, they will waiver the service charge. I think that this means it will be expensive to repair it. Im going to buy a new one and it definitely wont be a SAMSUNG.

Has everything I wanted plus more. Love being able to access my refrigerator from anywhere so I can know what I need while out. Being able to play music while cooking is amazing. There’s just so many features I love. Large capacity, LED, door open alarm etc etc. It’s amazing.

I have purchased Samsung RF266AEPN Frig back in 2012 and it has frozen the refrigerator fan for the 2nd time because of the ice build up which doesnt keep the inside at a proper temperature. These is a faulty product and costing me money.

One year old and has been repair six times and still those not work. No seems to know how to repair it. If you are in the market for a dishwasher, DO NOT buy a Samsung. It is nothing but JUNK, and cannot be repaired.

At 13 months, a plastic part in the ice maker broke. We could not buy just the plastic part that senses when the bin is full of ice. We had to purchase the entire icemaker system at the cost of over $200. At five years and seven months, the compressor went out at the cost of $600. We gave our daughter our 30 Whirlpool side by side. It is still alive. BUY AMERICAN. Samsung is totally unsatisfactory.

Purchased this lovely Samsung Range model NE58F9710WS in March 2017. I absolutely loved it. Great for just two of us using the top part and then using the whole thing when family were visiting. Today we had the oven on and there was a loud bang and the glass on the top had cracked and shattered. I am shocked after paying $1,965.58 on a stove to only last almost 8 months is shocking and its a very scary experience. Has anyone else ever had this happen to them for this model number?

Like others that have reviewed, the ice maker is virtually non-functional on a weekly basis with continued ice build up and damming. Loud grinding noises, slushy ice. You name it and there is a problem. Very disheartening that Samsung is aware of this issue as the internet brought up numerous references including a pending class action lawsuit. Samsung’s failure to step up and be a responsible corporate entity by paying for a long term repair or recalling what they know to be a defective product will be forever engrained in my memory. I have officially removed any of their product lines for my household future purchases and will be certain to advise others on their lack of concern. Funny I did the same with Montgomery Wards and HH Gregg years ago and look where they are now. Out of business! I hope this review helps others from making a very costly mistake on their appliance purchase.

We had the absolute worst experience with Samsung. We called because our freezer was 2.5 years old and both ice makers broken in addition to the freezer. Our freezer wasnt staying at the correct temperature. I called to see what, if anything they can do. They advised me that there is no warranty. I requested the information for an authorized Samsung repairer (they did not offer). I was told that I would need to call and set up the appointment since I was no longer under warranty. I expressed how disappointed I was that our refrigerator was broken and was under 3 years old. He continued to reminded me there is no warranty so that was the end of that. I then called the number provided by the Samsung representative and did not speak with anyone. I chatted with a representative over the internet and explained that I could not get in contact with them and explained that I am loyal customer of Samsung for over 10 years and am in need of assistance. He could not do anything other than tell me that my warranty has expired and that I should call the number provided. I called a total of 4 times and left 2 voice messages. I then contacted via chat to beg for help and he then provided a number to Samsung Emergency Help. However at this exact time my husband was at the house with an unauthorized repair company because we have now been 4 days without a refrigerator and have a house of 6 to provide for. The emergency repair representative said that they cannot help because an unauthorized has touched our appliance.The unauthorized repair man confirmed we had a freon leak which was the reason our temperature was not right in both the refrigerator and freezer compartments in addition to having broken ice makers. The Freon had a 5 year warranty and when a supervisor called me back she said I should have looked at the manual and that that was my responsibility. I reminded her that I told the rep I spoke with everything and I am not too savvy when it comes to diagnosing issues with my refrigerator so I did not know it was the freon, I clearly communicated that the freezer and refrigerator temps where not right and the original rep I communicated that too agreed but still told me I have no warranty so I believed I had no warranty.I was repeatedly blamed for not arguing with the rep about the freon and warranty issue. They blamed me for getting a unauthorized repair man, They said I should have kept calling them when I got no response from their authorized repair facility. The chat rep disconnected/hung up on me (still had questions), when I asked to speak with the supervisor - she stated, You actually spoke with my supervisor already, and went on to explain that her supervisor passed it to her to handle when I requested a supervisor and that I could not speak to anyone else. The supervisor blamed me for not setting an appointment up through them (even after I told her I was clearly told that I have to do it). I did not raise my voice nor did I at anytime use vulgarities or insult anyone that I spoke with.I reminded them that I was a loyal customer with over 14 Samsung products that includes appliances, phones, media equipment, and tables and it meant nothing. I suggested they at least give me a coupon to purchase something else and all was denied. I cannot and will not patronize a company that has such bad service. I talked to Samsung 3 times by phone when I called, 2 time when a supervisor called me, and 2 times by chat and I did not have an acceptable experience. I feel as if the product was defective if everything broke within a week of each other and it was only 2.5 years old. Terrible Service, no I am purchasing a new refrigerator and will not consider a Samsung product again.

I purchased 3 appliances on February 6, 2015. They totaled over $5000. Today, 6 days out of warranty, the water dispenser stopped working on the refrigerator. We have done everything that needs to be done - according to the manual - and it still is not working. I called customer support and 3 times was disconnected. I finally reached someone and felt I had to speak fast or there would be another disconnect. Each person had my phone number and no one called me back. I went through all of the same things I had done before the phone call.When they realized I was 6 days out of warranty, they tried to sell me an extended warranty for $400 +. I said that was absurd so they said since I was a good long term customer, they would send me to their executive support department (or some similar name). I am now sitting with a very expensive refrigerator that does NOT dispense water. I have spent the last 2 hours trying to fix this and am very fed up with Samsung. I will NEVER purchase another product from this company again and I have been a long term customer. Another thing, it is very difficult to understand most of your customer service people. There is a disconnect for sure. I was NEVER given a confirmation number, NOTHING.

I purchased the fridge on the 6th march 2012. All was ok for about 3 months, then the water dispenser valve stopped working. The door would not close properly, had to manually close it. It has been repaired twice and door still broken. Not good enough dont understand why they won’t replace it...

I have been sitting here on hold for about 40 minutes waiting to speak to a manager to find where my refrigerator is. Samsung has delivered two - and both were damaged. They tried to delivered a third which was supposed to be here two days ago. At this point, no one at Samsung knows where that delivery is; when it will be here; or even acts like they know whats going on. This has been going on for three weeks and I still do not have a fridge. This customer service is the worst - second only to Vivint Security. I am going to get my money back and I will never buy another Samsung product again for the rest of my life.

I too am experiencing the same problems with my refrigerator as other consumers. I purchased this model in 2012 for $2000 and have had 3 problems so far. First, the water dispenser cracked when I tried getting a glass of water - took Sears 2 months to get the correct part from Samsung. Next, one of the shelves on the door cracked (I live alone so there are no reckless kids in the house). Now I am having my third issue with this 2-year-old refrigerator. Water leaks into the drawers and collects on the floor if I dont get to it right away. It starting making a noise like a train was coming through my kitchen - the dreaded fan problem others have complained about. Had to defrost mine twice already and was told by a representative that this is caused by a poor seal within the doors, and I should remove the seals and reinstall them. I was also told they would supply parts if a service call was made but I have to pay the labor! Isnt that the most expensive part of a repair? What a ripoff - these refrigerators should all be recalled. I think the next step calls for a class action suit against Samsung!

I bought this Samsung RS277ACPN side by side fridge in 2009 at Lowes. A year after the purchase (just couple of months after the warranty expired), the ice maker didnt work, it cost me around $250 to fix the problem. Lately, 30 months after the purchase, the fridge fan motor does not work. The Carter service couldnt repair it due to the evap fan motor part Samsung listed for this model does not fit my fridge when the part arrives. The service man had dealt with Samsung two times for the reorder of the part, and the part still does not fit. So, evap fan motor part no. DA31-00146E is supposed to be the right part, but the actual thing does not match the original motor fan in my fridge. A month went by and my fridge is making a lawn mower noise off and on. The ice is piled up at the bottom of the vegetable drawer. My fridge is not repairable because Samsung does not have the correct part and no one bothers to correct it. No more Samsung appliance next time.

Looking for a new fridge freezer, there standing proudly is a Samsung American style Fridge Freezer, boasting a unique 10 year warranty on the fridge freezer COMPRESSOR. We had the item 2 years when the compressor failed and had it replaced, now a 2 further years on it fails again, we call Samsung and explain our problem with the 2 year old replaced compressor and Samsung proudly informed us YES indeed we will honour our pledge displayed on our Freezers and we shall supply you with a brand new compressor, Er BUT you will have to have it installed yourself as that is the extent of our warranty, the small print if you like, Yet another customer sucked in and duped by a multinational company. Well done. Senior citizens cough up for their own idiocy of believing the embossed sign on Samsung products. Shameful but cost effective.

Samsung Self Cleaning Convection Stove Fire - Yesterday at approximately 5PM EST, I heard a loud bang & looked towards the kitchen & there were flames shooting out of the back of my stove. I ran for the phone & baking soda, but thankfully the fire died out and nothing was damaged, except the stove! This came directly from the circuit board, and is obvious there was an inferior connection. This stove is 3 yrs old, and until yesterday everything was fine. I was roasting beets in the oven & it was set at 400 degrees. There was no fire in the oven, just shooting up from the back of the stove. I want everyone to be aware of this issue & have posted on Samsung Canadas FB page as well.

SE error on panel. Samsung (Allison) said there is no recall and will not do anything about it. After reading all the complaints. People stay away from their microwave/appliances. Cosmetically they look tempting but their quality is terrible/horrible. DO NOT WASTE YOUR MONEY. I will spend my life with another brand such as GE which I have had for 15 years +.

Purchase this Samsung dishwasher for my new addition at the end of 2017. It has never been a good product. It does not clean well at all and in fact the first time I had a repair person out all they told me to do was to push every single button feature on the dishwasher and make sure that my water was already hot before I used it. It is a total piece of garbage. Now today I had to have another repair person come at the cost of $120. I was informed that the main power unit has gone out and just for the part is $450. Needless to say, I have to purchase a new one and it sure as hell will not be a Samsung. This is the worst dishwasher I have ever seen.

I bought this range in November 2013. From the first day the temperatures of the oven were inconsistent and the convection setting was even worse than the regular oven. I had a Samsung service technician come for service twice and showed him pictures of the uneven results of my baking attempts. He said there was nothing wrong with the oven and finally replaced the thermostat to appease me. I really wish I returned this range at that time but decided to make do. Over the years its gotten progressively worse. The upper convection fan doesnt work so I cant even use the upper oven because it wont let you use the regular setting in the upper oven. When I use it as a full oven with the regular oven setting I have to rotate the food to try to get it to cook evenly. The oven makes terrible noise.

Purchased this Samsung refrigerator two yrs ago. At 3 months old the motherboard went out and fridge was out for two weeks. Ice maker had to be repaired in the first three months as well as the seal and a broken glass shelf. The refrigerator has numerous dings throughout and looks terrible. The current issue is a broken ice maker, lots of water pooling in the refrigerator, and icing throughout the inside vents of the refrigerator. Horrible product. Samsung has not been very helpful throughout these issues. Now to contact them about the recent trouble.

We have had our Samsung refrigerator (RF263EAWP) for about 2 years and its already starting with the pooling problem underneath the deli tray as many have reported (e.g. Lisa of Elkton, MD on Oct. 18, 2013). I can see by the other reviews this is just the beginning. As she said I checked (some of) the reviews - although not here. Many said it was a good product. The construction is cheap at best. I am also upset because it does seem that no one knows where this problem is originating. The user manual and online sites were no help. I guess were stuck with - at least - keeping towels in our unit to keep it from flooding. Im glad we did not get the water dispenser; it would have been more headaches!

Dishwasher door leaks. Repaired 5 times over the last 16 months, still leaks. 2 sets of kitchen cabinetry ruined. Samsung still refuse to replace the machine or to refund my money. Do Not buy one of these, it is the most expensive dishwasher I have purchased and by far the worst. Pity the rating here doesnt allow me to award NO STARS!!!

We have had nothing but problems with ALL of our Samsung kitchen appliances. The dishwasher has been especially problematic. It has had three circuit boards in less than five years. Now its broken AGAIN. When I called the service center the person said it was still under warranty so he could set up an appointment for me so someone could come out and run a diagnostic and order what he deemed necessary. He then tried to sell me an extended warranty to cover future repairs including labor. When I asked him how much it was he stated he didnt know and that he has nothing to do with prices. Really??? Who sells products to consumers without being able to tell them the price? Then I asked him how much the service call would be. Of course he didnt know that either. So he then forwarded me to service to set up an appointment. They were closed. Every single one of these kitchen appliances has been a nightmare. The LED lights on the range are now not working. The ice maker on the very expensive refrigerator works on an occasional basis. The microwave has also had two more circuit boards. One of the new was actually non-functional upon arrival. I cant believe there hasnt been a lawsuit about these issues, particularly the dishwasher.

The ice maker which is in the refrigerator is junk. It freezes up. It has been replaced 2 times in 4 years. I will never do it again and I will never buy Samsung again. Samsung knows they have a problem but wont address it as they should.

We purchased a Samsung Kitchen Suite of appliances and we could not be more disappointed in the purchase. The dishwasher smells rancid even after they came back and fixed it, it is starting to rust despite being Stainless Steel, The range turns off every so often for no apparent reason and now the ice maker for our refrigerator has stopped working. Samsung support is terrible. The appliances are less than 1 year old. I will never purchase another Samsung appliance ever again. They are poor quality and have given us nothing but problems.

My Samsung refrigerator ice maker is constantly broken. Its less than 2 yrs old and Samsung wont help me due to warranty want to charge me to fix. Customer service wont help you. I also have Samsung stove and after 3 months old oven glass shattered and now burner isnt working. Stove 2 yrs old also.

We have a Samsung Fridge, which we bought in March of 2012 at Lowes. In December of 2012 I noticed the icemaker was no longer making ice. Thankfully the appliance was under warranty so the repairman came and fixed it. I thought everything was fixed until about 8 months later. No more ice. Every two weeks my husband and I have to take apart the ice machine system and thaw it out. Reading the comments it sounds like this will be a problem until I feel we have gotten our 2,000 dollars worth and then we can take a sledgehammer to it after we buy a different fridge that is NOT a Samsung. What a piece of **.

Purchased Samsung Dishwasher Nov. 13, 2013. The unit has failed three times in less than a year. Problem - unit would run about ten minutes and then stop. Failure showed as a drain failure problem. Restart the machine and it would complete total cycle. Main board replaced, no help. The ECS sensor part no. DD82-01118A was replaced and fixed the problem. The unit worked for seven months and the problem has returned. Technician ordered a new ECS sensor. The part has been on back order for three weeks. Looks like Samsung has a design problem.

I purchased a Samsung refrigerator less than 4 years ago. Began having problems right away with cube vs. crushed ice. Then within first year ice maker would freeze up. Almost impossible to remove ice bin on ice maker when it freezes up. Have had it repaired twice for hefty service fees. The only solution now is to replace the ice maker with the same crappy design or purchase a new refrigerator which would never be a Samsung. I have contacted Samsung several times and they have never responded. I am extremely disappointed with this manufacturer.

We purchased a Samsung microwave, range and refrigerator and have nothing but problems with all of them. The microwave literally didnt work when it was installed and needed to be replaced. The refrigerator needed 3 service calls and finally had the ice maker replaced. A shelf in the door of the refrigerator cracked and broke after 14 months (with yogurts in it) and now I need to buy another because it is past 12 months from purchase.The range has had 5 service calls and still not right. The stovetop cooks very hot. When the burners are on the lowest setting the fluid in the pan boils. The convection oven does nothing that a convection oven is supposed to do. It does not cook evenly nor faster at all. The left side of the oven cooks hotter than the right even after services calls with Samsung finally saying they cannot guarantee even cooking in the oven. For example if I have 2 bread loaves in the oven one will be done and the other is still raw inside. Everything that is cooked needs to be monitored because every time I cook it requires a different time to cook properly. Will never again purchase a Samsung appliance. Poor product with worse customer service.

Last night my Samsung microwave (SMH9207ST) was hit with the dreaded SE error while I was cooking dinner on the stovetop. My microwave is just over two years old. I called Samsung and they informed me that because I am outside of the warranty (1 year), the best they could do would be to cover the cost of the part while I would be expected to cover the labor. Of course this is where the bulk of the expense will be. The woman I spoke with (Michelle) acknowledged issues with other models but said that they have no evidence of flaws with the SMH9207ST. This wasnt a cheap microwave. Rather I spent the extra money hoping that I was getting a superior product. I guess I expected Samsung to also share my disappointed that their product was not meeting expectations. They said they would forward my complaint to their internal department. I hope to hear something back. It would be a small gesture to keep such a loyal customer.

Range NX58H5600SS: Bad experience with this range. I was smelling gas and I call my gas company, I have warranty with them. I was so mad because its been over 3 weeks trying to resolve this problem, I spent like $800 on this range. They told me Samsung dont make this part any long or its on back order. Now I think I have to buy a new stove. I will not be buying this brand. Customer service is horrible. I have this stove less than 2 years. I had another old stove which lasted over 20 years and no problems. I am very frustrated. Why would they discontinue a parts and the stove is still selling in stores.

I bought my Samsung fridge 5 years ago and it started making horrible noises and then stopped cooling. I called numerous repair companies, 2 stated that they dont work on Samsung/LG and one reported, thats about how long they last. 5 years for a major appliance? The repairman that came out replaced the fan motor, but I have had more problems since the $400 motor was replaced. Fridge is still not cooling; which was my original complaint. Customer service sucks. Dont buy a Samsung appliance!

My previous fridge was also a Samsung and it worked without any issues for the past 12 years. It is like plug and forget appliance and it came with all the features as described in the website. It is energy efficient and sleek in design.

RF32FMQDBSR - Bought 11/29/13. 3 calls to have icemaker fixed in first 3 months. Month 15, cooling problems started for main fridge cavity. Had an extended warranty (THANK GOD), repairman took 3 trips to finally contact Samsung Engineers who then deemed my unit not repairable. Just ridiculous for as much as this thing cost to have 2 major issues in less than 2 years. My previous fridge lasted for over 15 years with the only issue being the seals around the doors wearing out. Samsung makes you do a song and dance to get your money back, which includes me disposing off fridge. I dont get reimbursed the tax I paid (nearly $300) and I have to peel stickers and cut the power cord.

We bought a Samsung refrigerator model # RF260BEAESR/AA in November of 2014. It is 2 years 5 months old. I called a repairman because the ice maker was not working and the refrigerator was not cooling below 49 degrees. The repairman said it would need a new motherboard and new ice maker at a total cost of $900. He suggested we scrap it and get a new refrigerator. I will never buy Samsung again. Our new refrigerator is a GE.

Ive owned a SXS Samsung Refrigerator for 2 years. I bought it based on reviews of excellence. The refrigeration system itself works fine, but the ice maker is now called the Monster. The ice flies all over the floor regardless of the container/glass I use. And today, the ice jammed in the release element, backing up in the freezer. When it unjammed, about 6 cups of ice came pouring out at once. I guess Samsung makes some fine products, but refrigerators are not one of them.

I had a new Samsung refrigerator RF220NCTASR delivered July 2, 2014 and it hasnt worked properly from day one. I contacted Home Depot, where I bought it and they advised me I had to deal with Samsung directly. Despite two of Samsungs technician calls and numerous discussions with their Executive Customer Relations (ECR), there is still no resolution today! The refrigerator portion will not get any colder than about 45 deg. F despite the refrigerator being set as cold as it can be (seven blue lights). I have gone as high in their ECR as I can (according to them), with only apologies and broken promises to show. I faxed a letter to Samsung Canadas President on December 1, 2014 but have had no response. Samsung certainly doesnt appear to be capable or willing to resolve this basic warranty issue in a timely fashion.

I own a Samsung refrigerator and have had problems from day one. Plastic rolling bins break easily. Have been replaced twice. Broke again, no longer under warranty. Ice maker stopped working. Refrigerator stop cooling, they do not want to fix due to not being under warranty. Have had the fridge less then 5 years.

Microwave just over 2 years old model SMH8165ST. I got the SEcode. I took it apart, cleaned all the terminals. Now the touch pad doesnt work. I called Samsung, got a guy on the phone, who was very bad with English. I tried to explain the problem to him. He couldnt understand me. Im very frustrated. I seen all these negative reviews on the Samsung microwaves. The bottom line is Samsung microwaves are JUNK!!!!

We purchased our Samsung Induction Range Model NE599N in August 2013. Two days ago we were sitting at the kitchen table when we heard a loud sap from the direction of the range. Later that evening while cleaning the range we discovered the glass top had cracked from the back left corner all the way to the middle of the front edge. I found Samsungs service number and spoke with a service guy who had me e-mail pictures of the crack. A day and a half later we received a call from Samsung that there was no warranty on our cooktop due to improper usage. I have ordered a replacement top which I will replace myself, but I will not buy another Samsung product.

We purchased a Samsung French Door Refrigerator August 2014 and have had six going on seven service calls since July 2015 all for the same reason. Samsung will not allow us to see the Technician reports. The Technician is frustrated when he leaves because its not fixed but Samsung Support states that the reports says our refrigerator is operating normally. Samsung stated they will continue to repair but will not replace. We found out that policy is across the board. We did not check Reviews prior to purchasing the refrigerator and apparently they dont have the good reputation we thought. I have comments between Samsung and myself, but as I stated they wont allow us to view the reports. We do not have pictures because our main complaint now is the noise which we can hear over the TV.

My range stopped working on January 12th. I called Samsung. I was told there isnt a warranty and that they dont support their products for more than a year. If I spend a few thousand dollars on an appliance, I expect better. The person I spoke to was rude and short and basically said tough. I know getting those calls from unhappy customers isnt always fun, but usually manufacturers of product take pride in their work and stand behind it. It is what it is. Turns out a wire, for some reason shorted out on 12th of January. My range is 2.5 years old. When that happened, the techs ordered some parts thinking it was the terminal that blew (guess it happens a lot). They had to order parts. They came out on January 18th and guess what? It wasnt the terminal. It was a short in a wire. But also the motherboard blew out.They ordered a new one and came back on January 20th, but the new board fresh out of the box, was cracked and didnt work. So they ordered another one. They came today, January 25th and that board, fresh out of the box was cracked also. I have been without a working range for 2 weeks now! I contacted Samsung about their less than stellar quality of parts and they informed me it was the service techs were not Samsung Authorized. Ha! They sure are. I am not opposed to paying for service. Its like a new car, you have to have service it. For me its about the quality of the product.I have never in my life been so disappointed in a product I purchased. I am so deeply discouraged in this company right now. How can Samsung, in good faith promote a product that only last a couple years? Then all of the parts that have been ordered are broken also? Thats wrong. The less than acceptable quality portrayed by Samsung is completely unacceptable. The moral of the story is this. I will never again purchase a Samsung Product. I will not recommend it to a friend and I will not give a 5 star rating to this kind of support, service or quality. I am telling everyone I know to never invest in Samsung. You do not stand behind your products. The quality of the product is less than stellar and consumers deserve better. I deserve better!

My Samsung refrigerator model Rf260BEAEWW was delivered 5 days ago. I had to attach three handles which requires 6 small anchor screws. Only four were included, so I called customer service. After a 34 minute phone call with Samsung where I was continually made to feel not like a customer but as a person trying to scam them for two screws. They advised they had to determine if it was within 30 days and after giving them the serial # I also gave them the manufacturing date of June 2017. After 30 minutes, they told me I would then have to send them a copy of my receipt. It would then have to be approved to send these two screws.Totally frustrated I went to the store I bought it. They called Samsung and the salesperson advised, after an hour on the phone with their rep, they were going to contact me and arrange when a tech could come out and look at my refrigerator before it would be verified that I would receive these two screws. Still waiting, totally ridiculous. Obviously a very authoritative organization, lacking leadership and the ability to allow simple decisions to its employees.

It was a faulty range right from the start. It took me 3 months and a lot of time and telephone calls to resolve. This is the worst customer service I have ever received in any country. Now my dishwasher of 2 years is constantly breaking down. I will never buy another Samsung product.

We purchased a Samsung gas range in November and within 5 months they have been out to 3 times to make repairs. Once to fix the knobs and the control within a few weeks of purchase and twice now to replace the actual metal surface on top as the area around the griddle burner splits. The paint on the grates is lousy and comes off with every pot. The flame on the burners is very high even on simmer but the flame on the griddle burner in very low even on high. The oven doesnt work much better seems like the regular bake isnt hot enough and I usually have to add time to baked good. I dont think I would purchase another Samsung appliance.

I would never purchase or recommend a Samsung appliance again after our experience with our Samsung refrigerator that we purchased in Fall 2013. After owning the refrigerator for ~9 months, I began to notice water accumulating under the deli drawer. I thought it might just be normal and cleaned it up every month or so. Around 15 months after purchase, I noticed the water accumulating more often and to a greater degree. Water would spill out of the fridge when we opened the doors (sometimes sheets of ice). I called Samsung and the refrigerator was not under warranty any longer.Over a period of the next 9 months, Samsung sent out 3 different repair companies. None of the companies could fix the problem. Water and ice continued to accumulate, spilling all over the floor whenever the fridge was opened. Large amounts of mildew grew due to the moisture. The fridge had to be shop-vacuumed monthly to clean out all of the water. After Samsung telling us that there was nothing else that they could do, we finally purchased a new refrigerator from a different manufacturer. We moved the fridge to our garage and it is now going to have to be hauled away due to the continual growth of mildew due to the water accumulation problem. We are so frustrated that we spent $2000+ on this refrigerator and it cannot even be used in our garage!

We purchased a Samsung Side by Side Refrigerator from Home Depot in May 2014 for $3,100.00 and paid an additional fee for a (4) four-year extended warranty from Home Depot. Samsung only offers a (1) one-year manufacturers warranty. Our first repair service call was with SAMSUNG on June 2014 for a defective ice maker that needed replacement and was subsequently replaced. Our next service call was December 2014, due to a failed ice maker AGAIN. Our third repair service call was in December 2015, the ice maker wasnt making ice consistently and it was also making CRUSHED ICE in the CUBE MODE, and water DRIPS was constantly falling from the ice bin down into the cup dispenser and rolling down the front of the stainless steel refrigerator constantly staining it. The ice maker also began a HUMMING NOISE. The repair service rep said the ice blades in the ice bin were weak and causing the CRUSHED ICE. He said this was a Samsung DESIGN FLAW that cant be fixed. WE paid good money for this SAMSUNG product and all we got was repeated problems and customer service delays. Now Home Depot refuses to honor their (4) four-year EXTENDED WARRANTY. We are demanding replacement of this SAMSUNG refrigerator for another MORE RELIABLE UNIT. If this is the so-called quality of a Top-of-the-Line SAMSUNG refrigerator, WE STRONGLY RECOMMEND THAT NO ONE BUY A SAMSUNG REFRIGERATOR.

We bought this DW80F600UTS dishwasher in Feb. 2014 from Home Depot. Since then we are having problems with this unit. After about 2 months the unit stopped working and we called Samsung and the technician came and did not do anything. I called Samsung again and this time they changed all a lot of parts and sensors. I told Samsung that this unit is faulty and needs replacement. After fixing this issue after a couple of months the dishwasher stopped working again and would stop without completing the cycle. Once again the technician came and fixed the issue. Now after the warranty was over we had another issue the OE error code. This time Samsung refused to pay labor. In spite of several calls and long waiting for three weeks Samsung did not even bother to respond. This DW is a piece of garbage and please do not buy this. Even Samsung does not want to stand behind their own product.

I bought the Samsung French door refrigerator last Thanksgiving and it has been nothing but trouble ever since. The ice maker clogs and the refrigerator will not hold the temperature I set. We have had a repair person here numerous times (bought it from Lowe’s) who failed to repair it and dented my refrigerator door as well. Much food has been spoiled. And now it is Christmas and we have no refrigerator we can count on. DO NOT BUY A SAMSUNG REFRIGERATOR!! Youll be sorry!! Thank God its winter in Pennsylvania and I can keep my food outside. Hope the raccoons dont have a feast!!

Lets start with a Samsung refrigerator, model RF260BEAEBC/AA, that had a failed ice maker in first six weeks. After working with Samsung call center to do troubleshooting, no change. Now with outsourced service company, USSI, who can be reached for updates through a toll number, not even a toll-free 800 number. Company has not vested interest in Samsung product quality, as they service other brands also. We will be without ice maker for nine days before the hoped-for Monday call from service to schedule a service visit. I can tell you, the USSI call center rep was about as cool and indifferent to my problem and the delays as you can get. In the future, will try to stay away from products where company is not fully invested in the warranty and service aspect.

My complaint no. **. Samsung refrigerator broke down after just 1.5 years in service. When you call the customer care they happily say that your warranty has expired and inform that you have to pay INR 400 for the service engineer to visit and analyze the fault first. And imagine the pain when you have to hear one service engineer tells you that the coil is spoilt and gas is leaking, and that you have to pay INR 4000 to rectify these, for a product you paid INR 14000 just 1.5 years back. Over and above this, they say they have no backup spares and it will take 6 days to get it from Delhi (!) in India in a hot and humid climate. Imagine how to manage food without cooling options at home? The call centre is pathetic... Pls. dont buy Samsung home appliances. That customer care execs are sweet spoken, and will speak a lot of Hindi and English but are unable to provide a solution.In spite of making daily calls and telling them that I cannot afford to wait for 6 days, they will make empty promises that they will resolve this as soon as possible but its just a formality and they make no attempts to solve your problems... Your product fails within 1.5 years of purchase. It takes 6 to 7 days for spares to be available. It costs 30% of the product basic price to repair your product just within 1.5 years of purchase. Over and above imagine the pain and agony customer has to go through because there is no cooling option for food at home. At this rate I could have easily purchased a fridge from a roadside vendor who would have given better services than Samsung at half the rate. Give me 1 reason why should customer buy Samsung product for double the rate for such pathetic services. Now you know why Samsung’s mobile phone business is suffering. I am pretty confident their appliances division will be meet the same fate…

Our family purchased a Samsung French Door refrigerator (RFF266-AEPN) in fall 2016. It was about $1,600 and looks nice. In February 2018 (after 12 months - when the warranty expired), we heard random beeping noises in the afternoon and evenings with the freezer temperature panel fluctuating wildly from -8F to 2F. I had a bad feeling when two high-quality appliance repair companies both refused to diagnose or fix ANY Samsung refrigerators. The Sears Appliance Service Company said the freezer fan was broken and that the replacement part was $650 in addition to a service installation fee ($150). So, now Im stuck with purchasing a brand new refrigerator in less than 2 years! Beware if you purchase a Samsung refrigerator. Im never going to buy a Samsung-brand refrigerator again.

Recently we smelled smoke in our house, traced to refrigerator. When pulled out, a square scorched mark was left on floor and refrigerator was not operating. After several calls to Samsung, spoke to friendly women whose only response was, Your refrigerator is out of warranty, I can send a service person at your cost. If we were not home at the time, our home could have burned down, and their response is, Were sorry but you are out of warranty. When asked if they would like to see photos of scorched floor, her response was You can send them if you like. Very disappointed since we have all Samsung kitchen appliances and TV.

I bought a Samsung Refrigerator with cold water dispenser, ice maker & deli tray drawer (Model # RF 267ABRS) in June 2009. It is 7 years old and, to its credit, it keeps food cold enough (set at 36 degrees) and has never needed a repair - but I wouldnt buy another one.My chief complaint is the darn replacement filters because: (1) they a pain to install (I am not strong enough to apply the necessary torque that is needed to remove & install the filters so my husband has to do that part) and you have to remove one of the shelves which means taking all of the food off and putting it all back, (2) it takes 2 people to change a filter because the new filters must have water run through them for 5 long minutes, so one person stands there holding a hose and funnel up to the water dispenser while the other person holds the other end of the hose over the sink for the water to drain, and (3) the filters are sealed units so you cant clean them yourself and they have to be replaced twice per year at about $50 a pop (although I just found that Amazon has them for about $37). So far we have spent $670 on replacement filters - on top of the $2500 we paid for the fridge. This is nuts.Also, the white plastic trim on the shelves is beginning to get marked up and there doesnt seem to be any way to remove the marks. The stainless steel exterior, the only kind they had in stock when my old fridge died, holds fingerprints and requires continual cleaning. And the ice maker does leak although we found if we remove the ice holding bucket and push the ice toward the rear (away from the door dispenser) before putting it back in, it stops the leaking - until the next time you use ice dispenser. Poor design. In all, this refrigerator requires too much maintenance, too much hassle and considerable ongoing expenses. Ill buy something else next time.

If you are thinking about buying a Samsung refrigerator dont. This is the worse product ever and I regret buying it. I purchased the product in 2013 from Lowes, they were having a sale so I purchased the refrigerator, stove, and dishwasher. I have not had any problems with the stove but the dishwasher and refrigerator is a whole new ball game. First, there are the filters (which are not cheap) you have to buy every six months to a year for the refrigerator depending on how much you use the water dispenser. Secondly, the ice maker just one day stop making ice and this has been going on for about a year as I refuse to pay almost $500 to a repairman, that the Samsung customer service (who was rude) recommended, for a new ice maker for a refrigerator that I havent had for that long. I can purchase another refrigerator for that price (I mean its only been 3 years. My GE appliances lasted 10 years before I had problems with them). We even had a local repairman come out to take a look at it and he wouldnt touch it because he said that they are too difficult to work on and he also said that he has had several calls about Samsung refrigerators for one thing or another and that only a trained Samsung repair person would be able to fix it but they want too much money. And then there is the dishwasher that seem to always feel wet on the inside even when not in use and it has a smell that I cant describe. I am so disappointed in this product. The biggest regret of my life. So I am warning you Samsung may be good in the cell phone business but their appliances SUCK!!!! I should have just stuck with GE.

We purchased our Samsung Model RS261M Side by Side Refrigerator in May of 2010. By August of 2013, it quit, after leaving the smell of burnt electrical components. We purchased it from Sears, so we called Sears to repair it. The Sears repair person stated that the main circuit board failed, which would be a minimum of $400 to replace, and that likely it would need other sensors or motors. He stated that the Samsung 26 CF refrigerator is infamous for poor quality and reliability. He stated that the compressors go out often and that many times Freon leaks out of the system, in areas behind the cabinet that makes it impossible to repair. He recommended against the repair and advised us to purchase a Kenmore brand. I called Samsung Customer Service. They said that they would call me back in two days to talk to me. Very poorly made product. Refrigerators are known as durable goods that are designed to last 10 years or more. This Samsung lasted 3 years 3 months and 19 days, one third of the industry standard.

In Oct. of 2014 we went to P.C. Richards to buy kitchen appliances. The salesman we had told us how great Samsung is. He went on to say that he has the exact appliances and his wife loves them. It was the biggest mistake of our life. Lesson we learned not to buy what the salesman suggest you buy. Okay here is what happen. We bought a French door Refrigerator which the ice maker stopped working but I went on YouTube to fix it and it worked. The seal on the door keeps getting ripped from opening and closing.My stove keeps burning my food and pans and I have it on the lowest setting. I cannot leave my stove running if I go out. My oven took a long time to cook. They came out twice to fix it. The heat element wasn’t working right so they changed it. When the man fixed the element he leaned on the oven door which then bent it. My microwave oven turned itself on and the light came on. We went out and when we get home the microwave oven which is also a conventional oven was reading 350 degrees. No one turned it on because no one was home. Three days after the warranty expired the microwave died. Now my dishwasher which is the only item left under warranty is not washing my dishes properly and my dishes are wet when it’s done. I always bought cheap appliances and they lasted a very long time. We feel since we bought more expensive appliances they would last longer.Samsung is a very lousy company. I called Samsung about their products and they said I would have to pay for the tech to come out and fix the products. They didn’t want to know anything or take responsibility for their products. For $8,600.00 the product should have lasted longer than our cheap ones. We also bought a 65” Samsung TV. We had to have that fixed. If it was just us having these problems is one thing but the company knows the problems they have with their products but they turn their head and ignore the problem and keep selling faulty products. There are many complaints about their products. All the complaints all have the same problems.Why doesn’t the government do something about this company. We are on Social Security and can’t go out and buy new appliances let alone losing what we paid for the Samsung appliances $8,600.00 plus the warranties. I hope someone starts a class action suit against Samsung for selling defective items and not making good for them. One other thing I forgot to say, when we got our stove and my husband opened the box. The glass on the stove was busted into pieces and the part on top was all bent. We should have stopped there and sent all the appliances back.

SMH1816B - This oven was my Christmas gift purchased December 2012 from Best Buy. Our mistake was buying it too soon before kitchen was ready for installation. So now its out of warranty. Because of the semi-remodeling, it didnt get installed until March 2014. Worked great for 4 months. My husband even went beyond the call to make sure the extra venting to the outside was installed. The auto turn on for that vent never worked so I just manually turned it on as needed. Then 3 days ago, our daughter opened the door to reheat some nachos and the screen was dead. Troubleshooted everything: the outlet, the dedicated power line in the fuse box, etc. 24 hours later, the formerly dead screen mysteriously lit back up and instructed us to set the clock! So we did. It worked for a day. Then my husband opened the door to reheat a cup of coffee and closed the door and discovered BLACK SCREEN again! We went through all the troubleshooting again, unplug, re-plug, etc. to no avail. I called then filled out the form on Samsungs help site and was instructed to call 1800 SAMSUNG, which I did. They said it was out of warranty and if I wanted to get it fixed, I would have to pay. I called a local certified Samsung repair service and they said it could be loose wires that get moved when opening and closing the door and it would cost $120.00 to re-seat the wires. This is totally unacceptable that an appliance would be allowed to be manufactured so poorly that the wires could unseat themselves just by opening and closing the door, an action that is REQUIRED in order to use it! The model needs a recall asap!

Like many dissatisfied and cheated people... My parents range top cracked with a loud noise last night (while everyone was in another room of the house) breaking the stove top, literally just a month after the one year warranty expired. This is ridiculous! That a company can get away with this! Hundreds of dollars down the drain and now they are forced to purchase a new one!? Or perhaps replace the specific part for two hundred dollars and just hope it doesnt just keep happening? Which clearly it will with all of the people having similar experiences.The previous oven they had lasted my parents 20 years! Whats worse is that they purchased a matching Samsung washer, dryer, and microwave. Who knows when those are gonna break or blow up? As of right now I plan to contact an attorney, this is happening to way too many people for Samsung to not do a better job of helping. Why are these appliances still being sold to people??? We bought ours at Best Buy who of course are more than happy to take their money for another oven. My parents are older and they arent gonna get online and research this stuff. So sad, that companies can take advantage of people like this. It has to stop! It broke my heart to see my dad trying to figure out what went wrong with this damn thing last night.

After 13 months and 1 month after the warranty expired. I called Samsung Appliances and reported that I had a software glitch. After the unit finishes a cooking cycle the LED Panel clears itself out, wipes out the memory settings including the clock and takes 5 to 10 retries to reset it. I purchased this at Sears along with other Samsung products including a top of the line SS side by side Fridge etc. This microwave is a top of the line over the stove SS model #ME21F707MJT/AC manufactured date March 2016. Samsung position is too bad. Out of warranty you pay for our bad software design and motherboard. They will not confirm if this is an isolated or general issue with this machine. Stay away from Samsung. They dont care. From this day forward I will never purchase another Samsung Appliance including the Galaxy Phone. My S7 which is ready to be replaced, also my pending purchase of a 4K OHLED large panel TV will not include Samsung. Going back to SONY. They are a bunch of ** and Issac the telephone rep apologized for my problems but that is all he can do. Youre on your own. I strongly stay away from Samsung. THEY DONT CARE ABOUT THE CRAP THAT THEY ARE PUTTING ON THE MARKET AND DONT BACK THEIR PRODUCTS UP!

We bought Samsung appliances after Hurricane Sandy. The dishwasher doesnt dry dishes properly. I always have to dry with a towel. Range knobs all broke and are loose. Refrigerator has seams in the drawers that you cannot clean under. I will never buy Samsung appliances again. They should stick to electronics. Also the Samsung name is half off from the stove because they are only stick-on letters. The stove knobs are also plastics and melt and are loose. The appliances look attractive but the above items are what I have an issue with. I recommend to stick with a company that has a good reputation for kitchen appliances. We have to live with our mistake. These appliances are 3 years old.

Samsung needs to stick to electronics. Wish I had read customer reviews from https://www.consumeraffairs.com/homeowners/samsung-stove-oven-range.html before purchasing. On October 15, 2015, we replaced a perfectly good stove top that we had for over 10 years because the oven was broken. We were quite excited to have a working oven, but were quickly disappointed as it was not heating properly. Additionally, the keys on the display were hard to push, the fast boil feature does not work, and the stove top is starting to show signs of cracking from heat (something many consumers are complaining about). A technician had to replace the display, the main board, and two probes on a six month old stove. He needs to come back to fix the fast boil and submitted pictures of the cracks to Samsung Product Review to approve. Samsung claims its aesthetic and wont approve the replacement. If you look at the other complaints, you will see that it eventually cracks completely when you least expected. Our range is less than six months old and already has caused more issues than any of our other appliances that are over 10 years old. I suggest Best Buy take them off the floor. I forecast that Samsung is a range away from a class action lawsuit.

Just installed this less than a week ago! Ice works but the cubes are cloudy and small. Water wont work AT ALL! Tried all the trouble shooting, took out filter, checked lines (ice works so cant be that) cant turn pressure up any higher. Pissed off! This is nearly a $4000 fridge! Getting someone on the phone is a nightmare! Wheres the class action lawsuit?

Purchased model RF23HCEDB on 6/29/18. Ice maker quit working 13 months after purchase, one month after warranty ran out. Troubleshooting has not worked. Upon reviewing online complaints, videos, lawsuit, etc regarding Samsung refrigerators, Ill never buy another Samsung appliance again.

I have had really a very bad experience with this fridge. This one is really not working good, it seems to have manufacturing defect. Till now I had complain 5-6 times, every time service engineer comes but the same problem persists again and again. Today also after complaining service eng came as usual and said it will take at least three days. If in this hot summer days I cant use my fridge then what is the point of buying this.

I purchased a Samsung refrigerator 400 LTR from Vaishali, **. From the start, the problem was that the upper portion of the fridge is ice-deposited and the lower portion is warm and the vegetable, etc. gets spoiled. When I complained, the person guided me on phone, around six months back, and said that if I switch off the refrigerator for one night, it will be okay, and this worked. But time and again this problem arises. It is the defect of the Samsung technology and why should I suffer> When I complained, they say that the engineer will come and charge 400 Rs for visit, in my view the basic defect should be removed by Samsung free of charges, or they place my fridge with a new one . I purchased it around 20 months back.

Ice maker model # DA97 1254OA. Like everyone else’s, this icemaker freezes over and Samsung refuses to repair or recall. Spent hours talking to customer support who was of no help at all and even hung up on me twice. Will never use Samsung again. Would love to participate in class action suit.

I have Samsung Dishwasher. It was having problems of not completing the wash cycle during warranty period. It took couple of visits for technician to repair the problem. But it was fixed temporarily. After 3-4 months dishwasher has again same problem. Now they are telling warranty is over and they cannot repair under warranty. This is faulty product and have seen many customers complaining about same problem. Hope they had replaced the unit while had the issue during warranty or repaired it properly. Very disappointed with Samsungs customer service???

Our only 5-year old Samsung fridge was pronounced too expensive to repair today. It hasnt worked well for a couple of years, no ice at first, and then inadequate cooling in both freezer and cooler. Ive been purchasing 10 lb bags of ice. But, it doesnt even keep it frozen well. Now this was a $2,200 retail product. Samsung has done nothing to help with this dud and Lowes, the retailer, is about as useless too. After conversations with both, we have decided to buy American and chose HH Gregg for our replacement. No.... its not a Samsung and there will never be another Samsung product in this house.

My Samsung dishwasher is the biggest piece of crap. It has never worked properly. Dishes always wet, not cleaned so well and worked intermittently they just stopped. Had service and 8 months later, its doing the same thing... runs for 5 minutes and flashes. Samsung will not do anything. Time for a Kenmore!

I bought my RSG257AARS side by side refrigerator 4 years ago. Everything was great with it until the compressor stopped working properly and all the coolant leaked. When I called an appliance repair shop they told me that Samsung only lets people who are trained by Samsung repair their fridges. She was very nice and told me where to go to find someone in our service area. Here in the DC/VA/MD area I could initially only find 3 people who would work on my fridge and it took me a week and a half to get an appointment. I lost EVERYTHING in my fridge and freezer. Then, they charged by $300.00 for a visit! Now, less than 90 days later (and the part was only good for 60-day warranty) I am having the SAME problem and now have to call a separate appliance repair place to come fix it, AGAIN! I will NEVER EVER buy another Samsung appliance in my life. The Samsung Customer Service department gives me the runaround. DO NOT BUY A SAMSUNG Appliance. Even if its the cheapest price and you THINK you are getting a good deal. Go with any other brand and save yourself the headaches.

The dishes are extremely fantastic, their prices are very affordable to anyone who desires to use them and long-lasting. They dont easily break and I can assure that you will completely love using them. I highly recommend them.

UPDATE July 11, 2019 Add me to the long list of folks with NO SOLUTION for freezer not cooling. I actually purchased this model on Jun 14, 2014. Freezer started to fail on July 1, 2019, literally two days after my Lowes 5 year extended warrantee expired on June 29th! Had a Samsung Certified tech come out on July 5th and tell me the problem was the compressor which was working overtime and pulling excessive amps. I took that initial diagnosis and called Samsung Customer Service. They said warrantee expired; I said NOT for the compressor which has 10 years for the part. They were to come out on July 11th to again confirm diagnosis with their own warrantee tech. But, by July 10, 2019, the freezer was at 61 degrees F and the refrigerator was at 34 degrees F. I instead called my original tech and told him that the compressor was no longer working hard to cool the refrigerator and not working at all to cool the freezer. He said that it is likely that the Freon in the coils to the freezer were clogged. And the reason the fridge was still cold is that the separate coil line to the fridge was not clogged. He said it is not likely to be fixed. Would require removing the entire coil line in the freezer section for replacement. You see there is a valve the switches between the freezer and refrigerator coils and sends Freon flowing alternating between the two. Now that the entire freezer line is clogged the switch seems to be selected only for the refrigerator. Only solution is to buy another refrigerator. I canceled the Samsung Service call with this new diagnosis. BTW, I lost about $100 in food, but was smart enough to purchase a small 5 cubic ft. freezer to save the rest. That will hold me over until a brand new fridge is delivered. I’d like to say I’m not going to buy a Samsung, but if you search on “freezer not cooling” you’ll find that all brands may have this problem….and most with NO SOLUTION.July 3, 2019 post. Bought the Samsung model RF323TEDBSR refrigerator with French doors and bottom freezer drawer in June 2017. Freezer drawer is now failing evidenced by top layer of food thawed. Set the temp to -8 degrees F and no change. Ive called for repair at my expense because Lowe’s Service Advantage expired only two weeks ago (guess I should have renewed for $600). I now hope not to become one of the hundreds of reviewers here that could not get the freezer repaired even after replacing compressor, computer panel, and sensors. If the coils have failed, then Im toast. Wont know until $90 diagnosis this Friday. Before the repair person shows I plan to pull the back panel, remove power for few minutes, clean the coils and sensor area to see if that fixes the problem. But, I doubt it based on previous posts here.

The refrigerator leaked water on the bottom inside. Called Samsung about the problem, they didnt offer any remedy, which they could have sent the $6.00 part at least. I had to shop the internet to solve my problem, which took a long time. From what I understand, many people had the same problem and didnt get any help from the manufacturer.

We bought our Samsung dishwasher two years ago and have had problems ever since. The dishwasher stops working and error lights start to flash. We have had it fixed a couple of times and it keep doing the same thing. This product is a piece of junk and not worth the money at all. I would honestly give it -5 stars if that was allowed. Do not buy this product. You would be wasting your money.

I purchased my range 4 yrs ago. I love my Samsung TVs so, I thought the range would be great. No way!!!! I love to cook and consider myself a pretty tasty chef. This range has made good cooking a challenge. The heating units on this range turn bright red even on Low. This poor control means you cannot simmer a pot on low because it will burn!!! How disappointing!! I would never recommend a Samsung range. What a waste of $$. BAMTiverton RI

Within a year of purchasing Stainless Steel Samsung Refrigerator the ice maker started freezing over. We tried to remedy the problem ourselves with hair dryer. We heard of people wasting their money on a tech to try and fix the problem but it caused more frustration because the problem wasnt fixed. The water filter doesnt work either. We get our ice from old Kenmore refrigerator in the garage. Very disappointed in Samsung. My husband and I have Samsung phones. Our next phone purchase will be Apple.

Samsung electric slide-in range. First -- Samsung does not honor its warranties. Second -- in a period of 3 years, the left front burner cause a break in the glass in the same place while boiling water on 8, not high. After pressing Samsung relentlessly and being accused of lying, they finally replaced the top, but with no additional warranty. Their repair people here in Ill, Unique didnt even run diagnostics. Less than one year later the same burner caused the same break with the same configuration as stated above. I was across the room, no I didnt hit the glass and no Im not a liar. Third -- I did manage to set a hot dog on fire using the broiler. I let the fire burn out as trying to fix it would add oxygen and thats not a great idea. It burned out the oven altogether. The oven will no longer work at all.Finally -- as for operation --- If you lean on the control system at all -- say to lift a pot from the back burner, you will likely turn on another burner or turn your oven on or off without knowing it. Great product. So, after spending too much on an inferior product I am now in the position of having to spend even more money to purchase a new oven. One might also consider the battery and glass problems that Samsung has had with their phones. Inferior glass... Inferior sub-contractors (Unique)... Inferior claims dept. Dont do this to yourself.

I like that the Samsung dishwasher cleans the pots and pans since I have bilateral carpal tunnel! Very seldom do I have anything that clings to anything. Then it is only because I have days that I will drop everything and need to let them set a day soaked in water.

Whenever we were in the market to replace our appliances, I always looked to Samsung first. We have 4 Samsung TVs, a refrigerator, 4 smartphones, Blu-Ray player and a washing machine and we love them all. That was until I had the misfortune of purchasing an over the range microwave. Here youve read all the stories about these microwaves and their failure on sensor errors just after the warranty expires. Its a poorly designed product that fails due to the humidity created when cooking on the stove. The only thing worse than the design of the product is Samsungs support for this inferior product.I havent replaced the unit yet because Im afraid the next unit I purchase (Hint: not a Samsung product) will encounter the same problems. I have a countertop microwave someone gave me so I dont really need an over the range model. But when I do the kitchen remodel, Im not sure what to put in its place. Obviously I need some sort of vent so thats where my research now takes me.

I purchased my refrigerator model RF26VABWP/XAA 5 years ago. Have been having problems with ice maker, freezing up constantly cleaning water and ice from under crisper drawers, and now the control panel is not working. Have heard everyone is having problems with Samsung refrigerators. They are junk. I was told Samsung was a reliable company. Not now. Will not purchase another product from them of any kind.