Bad product support & bad quality product: Samsung product is not working (product model no. 180 LITER, model name: Samsung double door)I’m frustrated after buying the Samsung refrigerator product and I m not satisfied with the service of this product. I bought the Samsung fridge last year. Now I have a lot of troubles at the present. It is not working. There is a major problem; the refrigerator is not working. Kindly register my complaint and replace the refrigerator I bought. If the Samsung refrigerator is not put into use by you or your authorized representatives, I will be left with no other option but to seek the legal assistance of the appropriate forum to get my grievances redressed.I am not really happy with the way your after care service centre is functioning, since they are simply interested in charging the customers rather than addressing the issue/problem rightfully. I hope you will understand my mental agony and the problem I have been facing all these days and set the issue amicably, since it is the responsibility and duty of the producing firms to attend to the customer’s needs.But yeah, Samsung has a very bad after sale support. They basically sell you the stuff and then forget about you after that. They dont care about the complaints, and they dont stand behind their products. I will never purchase another Samsung product again. I dont care how good they are. There are always alternatives, and I would rather deal with a reputable and ethical company. I want to replace my Samsung refrigerator immediately. I have very bad experience with Samsung product. Even I dont know where I am supposed to go with my complaint. What should I do? I will never purchase any Samsung product again, even suggest others to buy Samsung product. I am requesting you to see the matter and try to solve my problem.

Bad quality and poor service. We bought the French door refrigerator about 2 years ago for more than $3000. Now the upper section is overcooling and Samsungs authorized technician came charged $220 and did not fix the problem. It lasted 32 days just more than 2 days over the warranty period. Now they say you have to pay again the same cost again.

About 6 months after purchasing and installing our OTR Samsung microwave, the popcorn setting began to burn up the bags of popcorn so we quit using that setting. Then roughly 8 months later (and after the warranty ran out) our microwave started to turn itself off and give an SE error message. After doing this for three or four times, the front panel just went out and never came back on regardless of our attempts to revive it.I went online and began to research the problem and it is very obvious that this is an inherent problem with Samsung OTR microwaves despite their previous top rating. And most of the reports state that the replacement costs are prohibitive and the replacement parts also malfunction. Now we are stuck with a $350.00 piece of junk and it is not even 1 1/2 years since the purchase! Planned obsolescence? I bought this microwave because it was highly rated and because it matched my other Samsung kitchen appliances. Oh well, I cant get my money back and it doesnt make any sense to repair it - so it goes to the landfill. Ridiculous! I wont buy another one, but I do wish that everyone knew about the issues with these microwaves prior to even considering this brand of microwave oven, especially because this is an ongoing problem and Samsung is well aware of it.

Just too angry to write right now. I will edit it later. Ice maker is totally junk. The freezer ices over constantly and I have to empty it into a cooler while I remove all the parts of the freezer to scrape and clean them. The slides freeze up as well and it is hard to open. Shortly after that the weatherstripping between the French doors started to tear and so did a part of the gasket on the top of the freezer drawer. I was cleaning the right pull out clear plastic drawer and to get to the spot where things collect, I pressed gently and the whole front broke and fell off ($75 to buy a new one). From the start the customer service has been terrible. At first they had no record of me buying it, and after I scanned and took a picture of it with my phone and sent them in they either said they could not read it or never got it. This went on so long it was passed its warranty. I have never been treated so badly from a company I paid a lot of money to for a fridge and got ZIP! I went through a similar situation with my new Samsung washer that was recalled and I could not get the same replacement so I had to get a smaller size and I was told the soap drawer would have the updated roller bearings and it does not. No response from Samsung or Best Buy for that matter. Never buy a Samsung appliance again!

DW80f600uts - This dishwasher is a piece of crap. After a year or so of normal use, youll probably get a sensor error and itll stop working. To fix it, youll need to replace the sensor. Samsung customer service will be of little help, so youll have to do it yourself. The replacement sensor costs $40-$100, depending on where you live and who you buy it from. YouTube is filled with videos of how to fix this dishwasher, if thats any indication of how flaky it is. It looks nice, and its quiet. Those are the only good things I can say about it. The cleaning power sucks, and it deposits food on dishes. The drying cycle is a joke, as is the garburator or whatever the thing is called thats supposed to break down food (it doesnt). The dishwasher stinks after a day. There are many, many other dishwashers at the same cost that are much, much better than this one. Ours came with our house and its only two years old, so we fixed it instead of dumping it at the side of the road, which was what we really wanted to do. If/when it breaks again, were getting a Whirlpool. Save yourself the stress and avoid the hassle.

DMT300 Series Dishwasher from Samsung - I absolutely hate my dishwasher. I paid $700 for it and was told by the sales person that they had nothing but good reviews on this particular dishwasher. Ive had it for 4 years and I think it has only been operational for 12 months...drain, water level sensor, washer arms splitting. Just replaced the o-ring in drain housing at a cost of $38 for an o-ring. Now water level sensor is on. You just go through one thing to another. At the time I bought mine, I bought one for my daughter and it is useless also. At least she got about 2 years out of hers. I hope a class action suit develops as I would certainly join.

I purchase this refrigerator in November 2013. By February I was on my first of many repair calls. Like everyone else the icemaker how many times. Then a new problem - the door seal was not working... Ice maker... then icemaker... icemaker... Hey a new problem- the door on the right started to pop, popped on closing. Started on Saturday January 26, 2019, now January 30, 2019 popping stopped. Now door will not close, having to put a chair in front to keep it close. I have contract. Was told this is not included in contract. Given another number to call. Very pleasant, no help. I want my purchase price back or a new refrigerator. Too much money to be unhappy. Do not buy, but if you dont mind the headache, beautiful in the kitchen.

Samsung french door bottom freezer refrigerator. Fridge is 23 months old. Started making a loud racket when opening door, stops then when door closed starts up again. Drive one nuts as really really loud. Then it stopped after a few hours of off and on. Suddenly the temps on front (digital readouts) started flashing? Book said pull power plug, wait ten minutes, then plug back in. Did so, and the temps just climbed up...was up to 69 degrees F in Fridge and up in Freezer as well. Left it sit for a while, called Samsung Cust. service (if you can call it that). They asked a few questions and then said, Oh, you have a ONE year warranty, sorry. I said WHOA --- there is three years on SOME parts and TEN YEARS on compressor. Do YOU know exactly what is wrong? They then said, wait one minute --- then came back and said, WE HAVE NO ONE IN YOUR AREA THAT IS A SAMSUNG REP. --- so sorry, you may want to call your own repair person (response came via e mail). I drove eight miles to HOME DEPOT where we bought the fridge (for nearly two thousand dollars) and the woman there got on the phone to Samsung on my behalf. After a long wait, she was told I would be getting a call in the next TWO days to schedule a tech to look at the refrigerator. So far, no call. All of a sudden, the fridge began to cool OK again... Maybe sounds like a computer board??? Still waiting for a call. I would never buy another Samsung, after getting the comments from the southern gal at Customer Service. I did finally speak to a supervisor (Shawn) who said, Oh, we have a guy that can check it out north of you... and gave me his number. I called the number --- voice said, the voicemail box for this number is FULL -- good bye. Whole episode is a JOKE and I have spent two + hours on the phone PLUS driving to Home Depot. I will avoid ANY SAMSUNG product after this response!!!

Bought Samsung side by side refrigerator, dishwasher, and range. Ice maker overfills and drops the cubes frozen into one slab. Causes sugar to jam and busts ice bin. Replaced 3 times while still under warranty. Requested Samsung send a tech to fix problem but was told they could not do that, best they could do was mail an ice bin. Fan started making noise that got louder & louder. Eventually realized ice was building up behind the wall. I was still denied service. Have to manually defrost every few months! Now out of warranty and bin busted again. Not paying $160 for a bin that will just bust. Have a plastic box to catch the ice and dont use the dispenser. Dishwasher is also a piece of junk! Doesnt drain properly and smells awful! Stove is the only thing that hasnt given problems yet!

I bought a Samsung stove - cost over $1000 for dual ovens (when the slide in partition is used). It has always been ridiculously slow to reach cooking temperature - I have long since given up and just throw the food in and hope for the best. Its usually about 10 minutes to reach 350 degrees. The real problem started when I was broiling toast - happily I was watching it so when the back of stove caught fire I was there to shut everything down and hit the breaker. A huge circuit board caught fire and melted and destroyed all the wiring too. I waited weeks for a technician who charged me $260 (through Samsungs site) and it worked again, but constantly makes clicking noises. The tech said this was normal!!! (It was clicking while he there.) I guess he thinks Im stupid! Now the convection fan comes on without turning on the convection side and keeps running with the door is open. WHAT A PIECE OF JUNK!!! Good chance that my house would burned. SHAME ON SAMSUNG. Theyve ignored the fire issue for years.

Dishwasher cleans great, but after it was hooked up for a couple months one day the dishes did not come out clean. (I must say right off the bat that the dishwasher was in place for a year before it was hooked up so, although it had not been unwrapped, the warranty was up before the problem started.) Thought there might be dirt or something caught in the bottom under the screen. Took the screen and spin wheel thing off to clean it and found the problem was a small bit of plastic from the top rack had broken off and was stopping the little wheel from spinning the arms the water comes out of. Thought it may have broken because I had moved the top rack up to accommodate a tall item. Did not move the top rack again after that, but a month later, had the exact same problem caused by another bit of plastic broken off the rack. It is very annoying since there are 13 or 14 long screws that have to be removed to fix it. Would hate to be paying a repair person every time this happened! Seems awfully cheap production to have the racks falling apart and causing the dishwasher to stop working!

We struggled with a Samsung RF263 for 3 years. Finally it shut off with NO WARNING; was 50 degrees when I realized it. THIS is a major food safety issue, especially with elders who may not pay attention and have repeated bouts of diarrhea because of spoiled food! I reported this as a safety issue to CPSC. Within 48 hours I was contacted by Samsung to schedule a COURTESY tech visit - this after they repeatedly claimed the behavior was normal. He moved the sensor! Two years later I can say I am very happy with the damned thing. Had two Samsung Microwaves let the smoke out with a year of purchase. Lowes replaced first, I threw out the second. Turns out the power transformer uses copper clad wire rather then solid. Bought a GE and NO issues. Then there was the LED TV fiasco. Kept turning off after three years. Almost threw it out until I discovered the class action settlement where they had to to come to the home, replace the 15 cent electrolytic capacitors in the power supply with 50 cent capacitors. Turns out there was actually a business where savvy people bought up broken tvs and replaced the caps. Took the tech all of 15 minutes to do in my home. Samsung close engineers their products. I will NEVER buy another Samsung even though I expect this refrigerator to work for another 15 years. Want to get it fixed? File a food safety complaint with CPSC!!!

I purchase a Samsung 4 door refrigerator model RF32FMQDBSR/AA around October/November 2013. Since then the icemaker has never worked properly even after I called a technician to come fix it and constantly defrosting the icemaker because ice built up inside and it would not work at all. NOW the refrigerator will not cool down... stays around 53 degrees and that is too warm to keep milk and other luncheon meat fresh up to expire date. The worst thing is I have not had it even 4 years yet. Looking at some of the other reviews, I now see that it was a mistake to buy SAMSUNG appliances... I have a Samsung top load washing machine also and see there was a recall on some models. Anyways if it is too costly to have this Fridge fix I will cut my losses and just buy another refrigerator. I strongly feel that SAMSUNG should take responsibility and recall this model. Since that is not likely I will never buy NOTHING Samsung again.

Ditto on all the above comments. Unfortunately we did not see the reviews before our dishwasher purchase 1 yr ago. Just like others have commented on, dishes werent cleaning, drying, or finishing cycles. And dont forget about all the blue sensor lights flashing all the time without any indication of the problem. Service came out and told us its the Display Unit that needs to be fixed. A $300.00 part, even though we just paid $600.00 for it brand new a yr ago. Contacted customer service to explain our issue, and they said there is nothing they could do and good luck. At the same time they were servicing my Samsung dishwasher, they were trying to fix the Samsung refrigerator that we bought on the same day. REALLY! Both appliances have problems at the same time? How nice for Samsung. So after paying 2 service fees on the same day for 2 appliances, we have decided to throw the dishwasher out in the driveway and put a sign on it saying FREE - Junk. We did mention to customer services about all the horrible reviews, and they could careless because they know more unaware consumers are going to make the bad choice of buying anything from Samsung.

Looks Nice - Acts Nice - Have not had any issues in the year I have owned (Samsung) (2500). There are some confusing things regarding how many options the shelfs can be configured. Also, Controls are Digital, to be honest they work great but I have never touched them. Hope it is the last fridge I ever buy. That was my criteria for choosing this one.

I purchased a Samsung electric convection range. The 2 front burners do not regulate the heat properly thereby burning/over cooking my food! Very dissatisfied with the performance as I cook daily! Low is High! If you want to simmer your soup, forget it! How can a manufacturer expect you to deal with inconsistent heat elements? Must be a systemic problem. After reading other reviews needs to be recalled! How do we get a recall done?

I wish I would have read the reviews on Samsung Appliances - thought they would have been good quality but theyre not!!! Fridge from the get go started doing exactly what all the others are saying - water in veg trays, summer time frosts up, fans noisy because of the frost so have to unplug and thaw Junk!!! Washer and Dryer Samsung washer have to place clothes in certain way or makes banging noise - Junk!!

I have had this refrigerator (Samsung RF217ACBP) for a little over two years. We have had to fix the ice maker twice because it keeps making ice even when the ice bin is full, then it malfunctions. We figured this out; now we just shut it off every night. A few months ago, we noticed that the veggie crisper has water in it. Now it is so bad that I cannot use the crisper. After research, I realized that it is a known issue. Samsung admitted to me that it is a known problem, but since my warranty is out, I would have to pay to have it fixed. Hows that for great service. I am chalking it up to dont ever buy a Samsung!

Do not EVER buy a Samsung appliance. I bought a refrigerator in April 2016. Within 5 months both ice makers quit working and a fan motor had to be replaced. 7 months later, the fan motor started making a loud noise again, so I bought the extended warranty. I called for service and was told that they would not come out for a loud noise (it was extremely loud).Finally, both ice makers quit working again and then the freezer quit working. I have spent the last 3 weeks trying to get someone to come fix it. Each time they tell me that someone will call within 24 hours to schedule a visit. Nobody ever does. The 2 companies that they assigned it to refused to do the work. Now they are telling me that they have nobody in the area to do the work.Today I spent an hour on the phone being transferred to wrong departments. Then they started me all over again and tried to assign the work to the same 2 companies that refused to do the service. Im extremely frustrated and will NEVER, EVER, buy another Samsung product. TN has a lemon law, and when this refrigerator goes out again (because I know that it will), I will fight the battle to get my $$ back.

Refrigerator RF4287HA - We paid $350 to have a authorized Samsung repair service tell us that insulation foam trapped in the overflow tube caused our lower freezer drawer to build up ice and eventually prevent the drawer from opening. Two months later the problem returned. We began a process of turning off power, emptying the drawers, placing hot water in pan within and melting down the build up. We do this 6 to 8 times a year since purchasing it. Today I went online to ask if Samsung has a permanent fix and they gave no advice - but did ask for my credit card for which they claim I would get an answer. Scam? Is Samsung a South or North Korean company? They are the worst.

SMH9187b microwave - SE error code appeared on this two-year-old unit. I followed the troubleshooting instructions with no results. I had their authorized service tech come out, cost $85, to the house. He said we needed a new control panel, $280. I said, Thats too expensive. Whoops, he found a loose wire. It worked fine for two days then the SE code reappeared. Were seniors so this thing is not abused. Looking online, it seems this unit has many other unhappy owners. It seems to me this may be related to the prior recall.

I purchased the new Samsung Waterwall dishwasher (Model dw80h9930US) from HH Gregg this past summer. I almost bought a Bosch but the new features of the Samsung seemed to be a better deal. Besides I already owned a Samsung washer, dryer and refrigerator. After about a month, I noticed the door started popping open during the wash cycle. I would push it back in and it would continue to pop open. I contacted HH Gregg and they informed me I had to contact Samsung. I did and they sent out a repairman who re-positioned the dishwasher and said that was the cause. After he left, I began using it again and the same thing started to happen, the door popped open during a wash cycle. I called them back again and they sent out the same technicians who fiddled with the baskets and thought that the top basket was pushing open the door during the cycle. They wanted to order a new basket for me. In the meantime, I was running the dishwasher and continually pushing in the door when it popped out until one evening, the unit beeped and the code LE appeared. This code was for Leakage and the manual instructed me to turn off my breaker to the dishwasher and call Samsung. Now I was not only without a dishwasher but my disposal was connected to that breaker. I called Samsung and demanded a new unit but they insisted on sending out the technicians again. At this point I had it with Samsung and decided to call HH Gregg. I explained to them my dilemma and they have graciously offered to replace my Samsung with a Bosch. I am overwhelmed with gratitude and will never forget the service I got from HH Gregg. They also were aware of the problems with the Samsung and were willing to help their customers get a dishwasher that works. I will never buy another Samsung product again.

I have the same range that was just on the news, it turns on too easy, we have also noticed any touching of the knobs and the top burners turn on. THIS IS DEFINITELY GOING TO GET SOMEONE BURNED OR, BURN SOMEONES HOME DOWN!!! I love the range, my wife loves the range, but it is highly dangerous. Lean on it, brush against it, and the top burner is on!!!

Our Samsung dishwasher started leaking one week ago (3 years old). Not under warranty. It was very hard to get a Samsung approved repairman. He comes in and after 10 mins. and 95 dollars tell me I need a new part but the good news is that there is a service bulletin on this part. I NEED TO CALL SAMSUNG AND ORDER THE PART. Samsung, he assures me, will pay for the part. It is a scam. When I called Samsung, they had never heard of a service bulletin, might not have heard of Samsung, not sure.They kept reading from their cue cards: Your dishwasher is not under warranty anymore. They were rude and very unhelpful. I have FOUR Samsung appliances in my kitchen, did not even treat me as a valued customer. When I offered to send them the service bulletin on the part, they did not even answer. DO NOT BUY A SAMSUNG APPLIANCE! By the way, the microwaves heating sensor stopped working after one year. Their products are lousy and their service is even worse.

October 1st XPO came to drop off long awaited refrigerator (XPO is fantastic). The refrigerator was refused due to size (too large for doorway). XPO handled it refusal wonderfully. I called Samsung immediately to make sure I received refund. To sum it up: After 22 phone calls, countless claim #s, XPO confirming they have the fridge still at warehouse. Samsung has NOT fulfilled the paperwork to recognize proper return/refusal to XPO thus 18 days later I have yet to receive my refund. This morning I was told by a Samsung supervisor we have millions of orders, it is your job to keep checking on your refund status, there is nothing I can do and hung up. Now my cc bill is up and I gotta pay for a fridge I dont have.

We have model #RF263BEAESR. Major problems for such a costly fridge. Water pours out SLOW, ice would stop producing, ice would come out in pieces or cubes, ice shoots out on floor, ice maker freezes up... Now water valve needs replacement.

Had dishwasher 2 years. My contractor handled first 3 service calls in time right after bought. He had family issues as well as me. Washer works intermittently long cycle > 4 hours then stops altogether not to mention water pools in bottom. I usually add bleach when I smell it. So I call because its Xmas and I cannot use washer other than as dish drying rack. Buy extended warranty. Call. Guy comes out. He can get it working, needed part. Comes back, puts new part in. Said normal 4 hr cycle. Mind you washer is 6-8 feet from Insta hot water heater. In California should be banned. No Appliance running water should run this long. Now its Easter and I have a dishwasher that runs hours! On normal cycle sold as energy efficient. Ha! Maybe if you add rage the times it does not work with the long cycle. And this is normal.

We bought new home in September 2014, had Home Warranty. We have had someone out to look at our dishwasher 5 times. They keep fixing things on it and just today they brought a new part and now says it needs another. We had a cooktop stove also that needed fixed. The appliances are only a couple years old if that. I will never recommend Samsung to anyone. We also have the fridge, nothing wrong with it yet! We will out buying a new dishwasher, NOT SAMSUNG!

On October 1, 2014 my daughter and I purchased a Samsung Dishwasher from Home Depot (Nanuet, NY) along with a 5 year extended warranty and installation. The installers took almost 3 hours to install, and just before leaving, told us that there is a slight leak under the sink - the leak was the dishwasher. This was a housewarming gift for my son. The dishwasher shuts off before completing cycle, continues to leak. He has gone personally on 3 occasions into Home Depot who absolutely refuse to help, says it is Samsungs problem. He has spoken with Samsung who refuse to replace and is surprised that Home Depot has brushed him off as they have. Samsung says they have to come to service a NEW dishwasher 3 times before replacing. They were supposed to arrive today between 9-11, and at 8:55 called to say they would be there 1-3, which meant he had to lose a day at work. When the technician came, he wasnt sure what the problem and spoke very little English, so had difficulty explaining himself - both Samsung and Home Depot continue to ignore the situation.

Purchased a Samsung microwave 2 years ago. After six months of use, panel board would not work. Under warranty - motherboard was replaced. Six months later, now out of warranty, same problem. Motherboard needs replacing. Contacted Samsung and tried to direct me to schedule service repair at my cost. I asked both service support people what they would do, if they would purchase another Samsung product. Neither of them would answer as far as what they would purchase. Leads me to believe they would not purchase a Samsung product. I would strongly advise people to purchase anything but a Samsung product.

Bought a Samsung electric range (NE595R0ABSR) a little over 3 yrs ago and last week the circuit board caught on fire. Called Samsung about it and they told me that they would take care of the parts required, and all I had to do was pay for the installation from the contracted service repair. Now the third party service repair company told me that I had to pay for the parts and not the repair. The cost of parts a little over $430.00. Might as well buy a new stove and it will certainly not be a Samsung. Hopefully a class action lawsuit will come out against Samsung for their highly dangerous stove. I seen on a Canadian website that a few of them had the exact same problem. I will ensure that all Airmen under my command know what horrible customer service Samsung has and how dangerous their products are. I do not want any of them to have to worry about problems from their appliances when they are deployed.

Defective from day one. Zero customer service or support, even when I contacted the office of the President... Nothing but corporate scripted run around. My new top of the line Samsung dishwasher was a complete waste of time and money. I bought a Bosch and took a complete loss on a bad out of the box Samsung. Samsung should be ashamed.

We purchased a suite of samsung appliances to upgrade our kitchen. We have had problems with literally every piece. Never again. We have the DMT800RHS. This dishwasher has never dried acceptably since day one. It usually leaves food particles. We have learned to inspect dishes as we remove them. We have a perpetual drying mat on the counter. We leave the door slightly ajar when not in use to keep the unit dry. It seems to cut down on the odors. We run a vinegar clean cycle every other month to keep the drains clean. This seems to have solved the intermittent drain code problem. We wipe the seal with a rag every week to prevent sludge build up and seal leaks. My 20 year old car requires less maintenance.After reading many of these reviews I almost feel fortunate. We now have the rack handles dissolving. It seems like the detergent (or possible the vinegar cleaning required for the odor problem) has broken down the rubber to the point it is flaking off and sticking to the dishes. We took a scrapper and removed as much as we could. Hope some of these tips may help some of you get by until you can replace this horrible appliance. Just never again...

I bought the Samsung French Door Refrigerator RF28HFEDBWW/HDPP in 2014 and the ice maker hasnt worked right since. It started out that I researched refrigerators thoroughly before buying, went to Home Depot to order and thought everything was fine. They didnt tell me that the refrigerator I wanted didnt come in white, so they changed it to one that did. It was a completely different refrigerator! I didnt know this until my old broken one was on the truck and they started to install the new one. At that point I called Home Depot and they said, “We’ll return it.” I didnt have a refrigerator that worked, so against my better judgment I kept it thinking its just a different color Samsung, it should be fine.Within weeks we noticed the ice maker wasnt working correctly. It was dripping water, inside and outside down the door. We thought we werent closing the doors correctly, so we just kept wiping up the spills. When I wiped the front of the door, the paint chipped off because water had gone under the paint, rusted the door, and created bubbles. At this point we also saw the ice was jamming in the tray, and we had to keep breaking up the ice.To make a long story short, 3 years and at least 6 (soon to be 7) service calls later, the problem hasnt been fixed. We did buy the 5 year extended warranty from Home Depot, so thankfully all the parts, service and even a new refrigerator door have been covered. The problem is that 3 years later, its still not fixed, and they have replaced everything that can be replaced. The last 2 service calls, were to document that theres nothing more that they can do, and theyre insisting on another because they havent documented things correctly.To say Im frustrated is an understatement. Im disappointed in Samsung as a brand, and furious at Home Depot for the run around theyve been giving me. I will continue to call and have them service this stupid refrigerator until I get a new one. I will keep jumping through their dang hoops, until I get a refrigerator that works, but I WILL NEVER purchase another Samsung or buy another large appliance from Home Depot.

Cooks very well, not burning, but very efficient; stovetops allows me to have several items at once; energy-efficient, overall good value for price; would recommend this item for anyone in the market.

Our Samsung microwave model smh9187w is about 2 years old and the control panel already had to be replaced. The service company your site guided us to charged us $259.50 to fix a $350 Microwave. The tech was at my house for about 20 minutes and Unique Repair service charged $170.00 for labor!! I could have had the Pope come and do it for that. Needless to say we will never deal with the service company or buy another Samsung product! Shameful!!

After reading the articles on here I realize I am not alone in realizing my high end dishwasher is a piece of expensive junk. The only washing I got done was the washing that my bank account took. Barely had it a year and getting a non stop LE code. Pulled the unit out and there is no leak anywhere that I can find. I was silly and did not buy an extended warranty as I thought I bought a quality product, never again. I refuse to pay anyone to repair it and have it fail again. I will buy another one but I promise I will not buy anything with the name Samsung on any item. The joke on me is I replaced a working one that was noisy for this high end quiet one. Yup....cant hear any noise coming from it.

A few years ago we had a Samsung microwave. We had to have it repaired when it was less than two years old. Repair cost about $200. Within a couple of months, the repair failed. Sorry, we guarantee our repairs for only 30 days. Thanks, Samsung. In December 2013, i.e., about 15 months ago we bought the RF323TEDBSR/AA 30 cu ft refrigerator because it had the size and features we wanted. It stopped working a week ago. Luckily, we have a 25-year old GE in the garage, still going strong. Repairman from Samsung came today. Oh, you have to order a $200 part. When you get the part, well come back and install it. Another $200 or more. Service stinks. Quality stinks.

I purchased two Samsung appliances (refrigerator and dishwasher) in November of 2015 from Home Depot. I spent almost $5000 on appliances (fridge, dish washer and stove). Small rust spots started to appear several months after I bought the appliances in February (on the dishwasher and in March on the refrigerator). The rust spots kept growing and getting worse. I only used stainless steel cleaner on them. I spent 4 weeks trying to resolve this issue with Home Depot in March and then with Samsung warranty department in April with no luck. I am told that this is a cosmetic issue and is not covered under warranty. This rusting appears that at some point in the near future, it will rust entirely through the front panel. This is an issue with the materials used to produce this product. My two main concerns with their warranty clause regarding the rust issue are as follows:1- Stainless steel should not rust to this extent where the surface has actually become pitted and especially within 5 months of coming from the factory warehouse. This amount of rusting and pitting should never happen to a stainless steel item. I was asked does the appliance still work? Yes? Then it is cosmetic. 2- Stainless steel should not be magnetic. The steel used on these appliances are most likely a ferritic steel that has a high concentration of IRON which would also explain the RUST issue. A magnet can actually stick to the front of these appliances. They are a cheap grade steel.They do not disclose the type of steel used on their products nor do they disclose that the appliance could start rusting the day after you purchase it and it is not covered under warranty. Samsung should disclose this to their customers. If you are going to build appliances with ferritic steel then you need to call them stainless ferritic steel. At least tell your customers who are spending their hard earned money what they are actually buying. That would be the least that you could do. It is deceiving, and dishonest, and defrauding to the customers.I received no help whatsoever from Samsung after calling and trying to get help on the issue for almost 4 weeks. I was simply told that they do not warranty cosmetic issues. I am extremely disappointed with this product, with samsung as a company, with their response to my issues. I have spent hours to try to resolve the issues with little response other than rust is cosmetic and not covered under warranty. They take no responsibility for selling you a cheap rusty piece of junk.

My Samsung refrigerator is only 3 years old. The fridge section has stopped cooling safely and I have had to throw all of the food away. As I was googling for ways to try and resolve the problem, I discovered that many of Samsung refrigerators have a problem similar to mine and a class action lawsuit was filed about this problem the year before I bought my fridge!!! Really!! I was sold a refrigerator that was already faulty. It should still be under warranty, but still doesnt make up for my lost food and the hassle and wait I have to go through with filing claims.

I purchased all Samsung appliances after remodeling the kitchen. I did not do my homework and purchased my appliances based on the name. Wrong thing to do. My microwave worked about 14 months and then it had the SE code. I called Samsung and they would not fix it as it was out of warranty. I had it repaired myself. The repair lasted less than 2 months when the microwave quit and the SE code appeared again. So I have used for the past 3 years a reliable counter top microwave while I have the Samsung microwave over the oven and it does not work. Sad. I also purchased the refrigerator, side by side with ice and water in the door. The refrigerator just like the microwave started making this awful noise. It over freezes things no matter the setting. The ice maker quit, and again Warranty so Samsung says its my problem. I thought this was a quality company with quality merchandise. Please read the reviews and do not purchase Samsung. I could kick myself for not purchasing Kenmore. That was what we replaced when we remodeled. Our Kenmore Side by Side Refrigerator was almost 30 years old and still worked. Never had a problem with it. My sister took it for herself after we replaced it with the Samsung and three years later it is still running great. I am very upset and totally dissatisfied with my Samsung purchases.

Like many dissatisfied and cheated people... My parents range top cracked with a loud noise last night (while everyone was in another room of the house) breaking the stove top, literally just a month after the one year warranty expired. This is ridiculous! That a company can get away with this! Hundreds of dollars down the drain and now they are forced to purchase a new one!? Or perhaps replace the specific part for two hundred dollars and just hope it doesnt just keep happening? Which clearly it will with all of the people having similar experiences.The previous oven they had lasted my parents 20 years! Whats worse is that they purchased a matching Samsung washer, dryer, and microwave. Who knows when those are gonna break or blow up? As of right now I plan to contact an attorney, this is happening to way too many people for Samsung to not do a better job of helping. Why are these appliances still being sold to people??? We bought ours at Best Buy who of course are more than happy to take their money for another oven. My parents are older and they arent gonna get online and research this stuff. So sad, that companies can take advantage of people like this. It has to stop! It broke my heart to see my dad trying to figure out what went wrong with this damn thing last night.

Horrible. Everything people are saying here rings true. I had trouble with the electronics panel from Day 1. The timer would not turn off properly, and Samsung did finally send a tech, who did nothing. A year in, I was baking and was unable to shut down the oven because the control panel wouldnt work. I had to throw the circuit breaker to get the oven to stop broiling! I believe I figured that the problem is that the panel gets nuts when it gets too hot since it was ok after the oven cooled down in 15 minutes. Some oven --- aaaaargh!

I bought Samsung model SFR528DSIS in Sep 2010. It started giving problems after two years. Water and ice started collecting in and under the crisper trays. It was repaired by Samsung as the fridge was under the manufacturer warranty and their own technician told that this issue is common with this model. The next year the same problem came again but luckily I had bought an extended warranty and so it was repaired. But unfortunately, it did not last long and the problem occurred again. I contacted Samsung but I was told off so ruthlessly that I will never dare to contact them and feel insulted. I spent $2,000 with the expectation to keep this fridge for long but now I expect to spend big money on repairs if I wanted to keep it.

Bought a $1800.00 Samsung range (NX58H900WS) 1.5 years ago. Within the first year I tried to use the self-clean function and the electronics blanked out - Unusable stove. They sent a repairman who fixed it. Just tried to use the self-clean again and the same thing happened. Looked online and this seems to be a common problem - but there is no recall. They only will stand behind the fix for 90 days. I am totally out of luck - customer service useless. Stove useless. Literally the worst product I have ever bought. Will NEVER purchase a Samsung product again. A company that does not stand behind its products and fix design flaws is not a good company to deal with.

This refrigerator was purchased late April 2015. Since purchasing this product, the upper ice maker has been faulty. It constantly freezes over and does not produce ice. Numerous occasions we have defrosted it and it remedies the problem for approximately 2 to 3 weeks. As of the last week, the refrigerator is making a very loud noise when the doors are shut. Upon doing much research, there are numerous complaints of very similar issues. The customer service reps I talked to on two separate occasions offered me no remedy to this problem other than me paying a service company $100 to come look at my refrigerator plus any cost of parts and repairs. For a $2000 refrigerator from a big brand name company, this response is unacceptable. I will never again purchased a Samsung refrigerator, as I upon doing much research, there are numerous complaints of very similar issues. The customer service reps I talk to you on two separate occasions offered me no remedy to this problem other than paying a service company $100 to come look at my refrigerator plus any cost of parts and repairs. For a $2000 refrigerator from a big brand name company, this response is unacceptable. I will never again purchase a Samsung refrigerator or any other appliance.

I bought a Samsung refrigerator RS263TDR from my local Lowes store. About 18 moths later ice would collect on the back wall & water at the bottom of the fridge department. I called Samsung customer service and they advised me to go to a local certified Samsung repair shop. After the first year, Samsung customer service told me that these parts are not under warranty, repair cost $275.00. Just a few months later the ice maker was defective and water level was out of adjustment and too much water would overflow over the existing ice cubes. The ice cubes would become just one big block of ice and a sensor was dangling in the ice maker area. So we shut the ice maker off. A few months later the entire refrigerator shut down and we could not restart it again. Samsung technician told us that the main electronic motherboard is burnt and this is a major part and shall be covered for at least 5 years. In my disbelieve Samsung does not cover it after just one year. It is not worth it to repair this unit again! Parts and labor over $850. I had to replace my Samsung side by side refrigerator RS263TDR just after 3 1/2 years!!!

The LED lights on the Heavy and Quick buttons start flashing and the dishwasher stops working after a minute or so of starting the dishwasher. I bought the dishwasher in January 2011 and the problem first happened just after a year of purchase, so I was outside of the warranty. The bill to fix this was about $300 and all the repair person did was pull out the dishwasher and wash the sensor (he said that there was some kind of dirt on the sensor). It took him about 5 minutes to fix it. He advised me to run the dishwasher empty once a month on Sanitize mode. I have been doing this diligently.Now less than 2 years later, I am encountering the same issue all over again. It seems like there is a problem with the design of the dishwasher. Other than the initial investment, Samsung wants consumers to spend $300 every 2 years to keep the dishwasher running!!

Dishwasher worked great for 6 months or so. Much quieter than previous dishwasher. Loved the extra space on the top rack. Samsung Dishwasher DW80F800UWS. Started intermittently displaying OE error code. We would try again, shake things, etc. Eventually it would run. Now, it consistently fails, having tried 10+ times in a row. I opened things up and clean parts and reassembled it. I tried what I thought was the most vigorous setting... pots and pans with storm wash. Failed within a minute. I took out all the dishes and racks. Now... it works. Bottom rack. Works fine. Top rack... fails.Experimenting a bit, it fails when the water first attempts to spray out the top rack. That nozzle at the back of the dishwasher hooks into the spinning bit on the bottom of the top rack. I cleaned and rinsed it with vinegar to remove any build up. Still fails. Of course I let it all dry and tried again. Now it fails and the top part is still dry. I smack the side of it a few times and now its sort of working again. No telling how long until it fails again. It is so aggravating.

Samsung Microwave: Had two service calls, one under warranty in less than two years. Third time it went out I decided it wasnt worth $100 service call plus parts. The digital panel works were defective. So bought another GE the brand I previously had for 11 years before buying the Samsung refrigerator. Samsung Side by Side Refrigerator: Began rusting after 1 1/2 years around the bottom edges of the water dispenser section. Had kept it dry each time it was used. Called and was told too bad, out of warranty. Wouldnt do anything and wouldnt give me any suggestions as how to get it repaired. Lowes where I purchased it wasnt any help either. Thought maybe it was leaking from the inside door where the ice cube apparatus was placed. Still rusting. Only thing Im told to do is put appliance touch-up paint over the three spots after sanding. That has never really looked very nice when using that approach on anything in the past. Will never buy a microwave or refrigerator from Samsung again. They should stick to cell phones and TVs. My previous refrigerator was also a GE which never rusted in the 10 years I owned it. Au revoir Samsung appliances. Shame on them. Terrible customer service and construction. Very disappointed.

We spent over $2,600 on a French door refrigerator with the freezer on the bottom, and after a few months it was delivered, had frost buildup in the freezer. This is due incidentally to an extremely poor design of the sealing gasket around the door. Called Samsung and they had a technician come out once, then a second time with zero results. So we called Samsung again and... lo and behold a year was up and THE WARRANTY EXPIRED. After that Samsung customer service basically washed their hands of any resolution to fix the problem even though its been an ongoing problem! Once the warranty expired, they basically gave me the robotic Im sorry theres nothing we can do. I pleaded with them but, Im sorry theres nothing we can do. Once again this is because of a DEFECTIVE GASKET SEAL ON ALL SAMSUNG REFRIGERATORS. Dont buy this refrigerator - youll be sorry.

Purchased these 4 items rfg297hdrs refrigerator, smh21175 microwave combo, ne595riabsr oven, dw80f600uts dishwasher. Purchased in December 2013. 2 repairs under warranty on dishwasher and still does not work good. Over the oven microwave is in the garbage after burning bacon which burned out the panel. Paid a repair service for call and was quoted 480.00 for repair. 30 days after 1-year warranty. Oven element went out after 20 months and was told by Samsung it was covered. They sent a repair guy out and the part was not on warranty. I paid the service call and called to order the element and was told if the bottom did not work in my dual oven then it was the controller panel. I have been so disappointed in Samsung appliances. I would not recommend them and will let others know about the cheap quality and Samsungs bad customer service.

Paid almost 3K for the refrigerator and after 1.5 years ice impedes the fan operation requiring weekly defrosting. It is a piece of garbage. Samsung is aware and doing nothing. The big box stores are still selling them even though they get constant repair calls on them.

Alluded to this in my earlier rating of the refrigerator product. More specifically, the induction stove is also a hit and miss item. We have purchased VERY high end cookware and find that some cookware works on some of the burners, but it is very hit and miss. We waited until our one year Samsung warranty expired so we dont have to work with their ponderous/painful/frustrating warranty department, and now will work with the extended warranty we purchased from a reputable retailer to see how that works. Again... if its a Samsung my advice is to run. Pick a different deal. These are poor products with extremely bad service.

I purchased a microwave last year and all of a sudden it started turning on by itself. I located on Samsung website was a sensor seems straightforward and obvious, same exact issues happening. They send a tech out who looked and bent my hinges as an attempt to “fix” a brand new microwave. As soon as tech leaves I open the microwave and close it, it turns back on so it wasn’t fixed within 5 minutes of tech leavening. I call Samsung. They schedule me again for another tech. I took off work again now 2 days. They never show up. I call Samsung and they told me they never came because the first tech said there wasn’t an issue with the microwave. Which is mind blowing considering he bent my microwave and damaged it to fix a problem that didn’t exist? And they couldn’t of told me that before I took off another day of work. So end result was hours wasted 2 days off work. No fix and they proceeded to tell me the customer that my microwave functions properly even tho it turns on by itself and turns off without any input. I have never dealt with such a terrible company who said they can’t do anything for me because at this point it’s their tech company and Samsung isn’t responsible so I’m out 2 days a work and a over the range brand new microwave now needing to be replaced. Never buy Samsung. Total scam company. I will never purchase a single thing from them ever again. They couldn’t even accept that it’s their microwave. They blamed the fact the tech company lied and said they fixed or never had to fix my microwave and said, We’ll sorry. Can’t help you. Complete disgrace.

The freezer side of my side by side refrigerator/freezer started making a really weird electronic vibration-like noise. I finally emptied my ice maker and the shelving and saw that the ventilation vents in the back of the freezer were frozen shut. I imagine that the interior of the fan area was also frozen, so I had to empty the freezer and unplug the refrigerator and let the freezer side thaw to room temp so that the vents would thaw and allow the fan blades to turn without obstruction. I did not have the energy saver mode on. The ice in the ice makers was snow and the snow had drifted outside the container box and down the back of the ice maker as well. I lost a whole day thawing the freezer and cleaning up melting ice. I am hoping that the thaw process will mean that there is no permanent damage to my 1.5 yr old unit, but a new unit like this should not be causing me issues like this. I had my old fridge for 25 years with no issues like this one.

My ice maker freezes up a lot. Have to take it out, chip the ice away and return the tray. Ridiculous!!! I will never buy a Samsung anything again. I have a warranty, but from what Ive heard, it isnt much good. What do I have to do ship it back to Japan. Not a good investment. I love the refrigerator, but dont like the ice maker. We finally decided to dump the ice into a bag and put it in the freezer compartment. Never know when its going to happen. It just does!!! Disappointed in Samsung.

Never buy Samsung appliances. Ive had problems with my brand new refrigerator since the beginning. Even with the warranty, I cant even get it fixed!! We lost so much food, time, energy and its still not working and they dont want to help us at all!!!

I purchase my home 4 years ago. So I wanted all new appliances to go with my new home. I went to Sears. Bought a refrigerator, washer and dryer. All Samsung. I also did renovations to my home before I moved in. I didn’t move I until maybe 10 months later. Now my refrigerator leaks. The drawers are flooded with water. Or it’s frozen and can’t open. Also my dryer. That stopped working. Was told I need a new motor. And Samsung told me the manufacturer warranty is only for two years. I can’t even wrap my head around this. Samsung does not stand by their products. I’m so disappointed. Here I thought I was getting a good brand. And got everything brand new. So upset.

Bought fridge in 2016. Had to replace the first one brought out cause the ice maker didnt work at all. The new one the ice maker has a mind of its own... Leaked water constantly. Got gaskets replaced. Now the fridge freezes my food and I had to throw away about $80 of groceries. The repairman was supposed to come yesterday but never showed up now I have to wait another week. To take a chance of losing more food... That I cant afford. Im elderly and on a fixed income.

SAMSUNG RS22HDHPNSR Counter-Depth Side by Side Refrigerator - Do yourself a favor, when researching what brand of refrigerator to buy, EXCLUDE Samsung from your list. After a year of purchasing this fridge from Best Buy, the unit stopped working. Fortunately my husband registered the fridge on Samsungs website and got an extended warranty of 3 addl months. After dealing with the terrible customer service and finally got the right repairman in, the repairman couldnt exactly tell us what was wrong with it. He said I think there is a leak so Ill repair that, but it could break down again today, tomorrow, next week, next month. That did not leave us with much comfort. So, here we are a few weeks later, and the fridge stopped cooling, AGAIN. Yet again, we are wasting our time explaining the situation to Samsung, then to have another service guy come out again which is scheduled a week from now because theyre all booked probably because they are trying to fix other lemons from Samsung. I dont know whats going to happen with this fridge, but my advice for those looking to buy a fridge or any appliances is DO NOT BUY SAMSUNG! Youll waste your precious time and money. Not worth it.

They know the fridge/icemaker malfunctions. Even their repair guys say so. If I could leave a minus star review I would. If you are smart, buy from anyone else...except a Whirlpool...unfortunately they are even worse!

Bought this dishwasher May 2014 and there has not been one single load of dishes come out clean... or dry.

Samsung says scratches on stove top from being used --own stove 3 months--not under warranty--how about they build glass top with inferior glass--they know this --and dont include top under warranty--stay away from all Samsung products --inferior--inferior.

We purchased model #RF263BEAEBC and immediately had problems with the ice maker. It would leak water every time we used it and the ice would come out soft and mostly broken. After 5 service calls and a complete ice maker replacement during the 1 year MFG warranty, Samsung said there is nothing else they can do and left us with the same problem. Now the refrigerator is 1 year and 8 months old and is very noisy when it comes on and the ice maker problems are still there. I will never buy another Samsung product again. They DO NOT stand behind their product and make things right!

Refrigerator was leaking sheets of ice under freezer for months. Samsung kept having us try different things to resolve the problem. I was trying to cooperate but Samsung should have replaced the refrigerator. I was repeatedly pulling out sheets of ice. 2 months after the one-yr warranty expired, we woke up to a flood thru our kitchen wall behind the refrigerator to our dining room. $1200.00 in damages we had to pay. Samsung promised they would honor the warranty because it was a continuing problem. After poor customer service, disorganization, and six months of grief, they then said no they would not even cover $400.00 of the damage. We will never buy another Samsung appliance. Very sad. The refrigerators are faulty and too risky to have in the home.

Excellent I not only have the stove but refrigerator, Micro, dishwasher and now a vacuum. Among all this vacuum really really works. My wife love this thing even more than central vac installed costing $$$$$. We have a summer home and we did the same there. All appliance are now SAMSUNG.

10 months after purchase contacted Samsung 11 months after purchase. Convection fan quit working. Oven wont reach temperature set for oven for example set for 400 but real temperature is 310. Does not cook properly due to oven problem and when it does cook it cooks unevenly. Cooked a meal and turned off oven. Came back 1/2 hour later, glass top was so hot that I could not put my hand on the glass top. I opened the oven door to cool it off and heat pour out of the oven for about 10 minutes (in pulses) and had to switch off breaker in electrical panel. Every so often when temperatures are not working properly the breaker has to be switched off and then on again to reset everything. Call center people generally dont know what they are talking to. Went through them several times then finally got a repair man to visit us. Had to run him down about 3 weeks later and he didnt remember coming to our house and the parts were not ordered.Back to Call Center, general runaround again. Had to check progress a couple of times online. Got very stupid and uninformed answers from them. Finally bugged them long enough that The Presidents Office called and said they would replace the stove. When I asked approximately how long she couldnt tell me.... 10 days or 2 weeks. Would be couriered to our home from their warehouse.....4 hours away??? 10 days later did a follow up and got an e-mail back: This e-mail is to remind you to return your Samsung NE595R0ABWW/AC/ SN: J0WG7DCC - It has been over 7 days and we still have not received the product. If you already sent your defective unit, please disregard this e-mail. Please be sure to return your set as soon as possible to the following address with the prepaid shipping label we e-mailed you.Never received the e-mail the phantom e-mail with shipping label (Why would I ship the stove out without the replacement being here). I phoned the repair station to where I was suppose to send the stove, it was 1 1/2 hours away and it would go right by one of their other stores only 40 minutes from our home. Next e-mail gave me the 1-800 number to phone again, they would help me. And the circle of denial has begun again. There is no honor here because they have not honored their contract (warranty) with the consumer.

This is a follow up to a previous complaint I had with a Samsung French door refrigerator model # RF267ABRS. We had found our food thawed in the freezer part even though temp reading was at -2 F. I searched the web and found a repair tip to pull out unit and remove back cover. I did this and found that the coils were covered in lint and dog hair, we have dogs. The fan blade to cool the coils was also dirty and the water sump was full. I vacuumed as much of the build-up I could out of there, then unplugged the unit and used a small air compressor I have for sport balls and tires to blow out as much dust from the coils as I could. I then carefully cleaned off the fan blades with hot water and dish soap, with a sponge. The blades are plastic so I took my time. It will make a mess to clean up, but it should probably be done yearly, spring cleaning (Mine is about 3 years old and most complaints come after 2 years). I also removed the water from the drip pan under the coil with the small wet/dry vac I used. I plugged the unit back in and put the cover back. The freezer seems to be working. I will buy a thermometer to put in there to keep an eye on it as I do not trust the readout on the fridge itself. The site I used also said I should remove all items from the unit and let it sit unplugged with all doors open for 24 hours. This is to clear any drains blocked with ice. This will only work if you have a second refrigerator to put your food in to keep cold, which I do not. My issue is that there should be an error code on the readout of the unit that instructs a cleaning of the coils is due yearly, since this is a $2,500.00 unit!

I purchased a refrigerator cooling fan on Lowes Hardware. My Samsung refrigerator has had problems with its ice maker and cooling fan. The model is a bottom freezer with double doors.

Samsung dishwasher Model DW80K705OUG: The absolute worse dishwasher of my life. Always has a terrible smell, loud noise and doesnt clean. Have called service 3 times for same issue; loud grinding noise, lights blinking and cannot turn off. Samsung will not fix or replace. Want our money back. Will NEVER purchase another Samsung appliance. Dont even want a replacement. Just money back to purchase another brand.

I installed new Samsung dishwasher August 2018. Lasted until April 2019. Never really got dishes clean. Very disappointed. Started leaking water and no one around under a hundred mile can do warranty work. Whatever do not buy Samsung anything. Customer service is not helpful even when they admit its a warranty issue. Very overrated appliance.

4 door Samsung Refrigerator Samsung RF23J9011 - Bought this fridge in July 2016 brand new from HH Gregg. A year and half later (Dec. 2017) the refrigerator portion of the fridge stopped working. It was 2 weeks before someone could come look at it. Samsung used a company called MetroTech. I had to pay 90.00 for an assessment and wait another 2 weeks for a part. The problem was with the seal which was covered under warranty as a defect. 2 weeks turned into 3 and the part was installed but it did not fix the problem. So Metrotech advised Samsung to replace the unit which they refused until Metrotech put in another part. Another 2 weeks of waiting and Metrotech put in the part. Upon doing so the inside panel of the fridge was damaged. Plus this did not fix the problem. The 4th time Samsung sent Metrotech out, Metrotech advised Samsung to replace the unit. A unit Exchange process was put in. When I called Samsung they told me they needed a certificate of ownership. I do not have this as it was still being paid for however, the account was in my deceased spouses name financed through Synchrony bank. HH Greg went out of business. Synchrony bank will not let me pay for the fridge because they filed a claim against the remaining balance in probate - even though I tried to pay for it. Probate will not end until sometime in May. Samsung will not replace the defective fridge without it showing the fridge is paid for. I do not know what to do? I think this is horrible and will never buy another Samsung product. EVER.

Our Samsung Nightmare!! Saturday November 23, 2019 Michelle of Forest Grove, OR (You are not alone). My family and I also experienced the same oven catching on fire. We did have to call the fire department. We have spent at least $300.00 eating out and another $300.00 trying to get the smoke out of our home. We adopted a sibling group of (4). December 2016 our 10 year old oven went out. Having a new family we decided to purchase an entire new set of Samsung stainless steel kitchen products. The refrigerator has been a nightmare ice maker leaks never makes ice, (we consistently have a towel in the water tray) the dishwasher will often stop draining we re-run, the Microwave door sticks, however now that the oven caught fire the bottom of the microwave is burned. Lastly we are thankful we were home because our kiddos would not have been able to control fire, while the fire department was in transit. I will never invest in another Samsung Product. Samsung Customer Service line is sad. We spent Thanksgiving getting food from my neighbors and friends. When guest walk-in our home, they say your appliances are beautiful. What looks Good is not always Good. /Users/princess/Desktop/IMG_1085.jpg. /Users/princess/Desktop/IMG_1083.jpg.

I purchased a new Samsung microwave/convection oven to mount over my stove about a year and a half ago. Within a month, the touch pad started acting up. Fan and light would come on by themselves. Touch panel would not work. Samsung, via Lowes, was notified, and had the touch pad replaced twice in the next 6 months. The last time, the service technician said that Samsung was aware that particular style of touch panel had a problem in areas where a lot of steam or moisture could be generated. If a microwave over a stove doesnt see a lot of steam, I dont know what will! So, it kept going out. They finally replaced the entire unit about 5 months ago. Now that one is acting up the same way. Wake up in the morning and the stove light and exhaust fan are running on high, and the touch panel is non-responsive. I have to go to the basement and throw the breaker to reset it. This is very aggravating. I am very dissatisfied, and think Samsung should give me a completely new model that works. I will never buy another Samsung microwave oven.

Refrigerator is three year old and cost about $2000. Last week the evaporator fan (inside of the refrigerator) started getting noisy. After looking online and discovering that this is a common issue I contacted the support people at Samsung. I received a canned response that said it could be caused by lots of things. They recommended that I unplug the refrigerator for 24 hours to let the evaporator thaw and for the ice to melt. If it happens again Im supposed to call for a repair appointment. We had to move all of our contents out of the refrigerator to let the evaporator thaw before we could get the cover off to clean out the drain. This is a really poor product backed up by offshore support auto responders. For your next refrigerator purchase choose any product other than Samsung.

Cost about $2800. Pros: great energy savings, LED light, very well lighted inside and good use of space. Cons: The drawers are not seamless so food, spilled juices, spilled sauces flows into the seams and will NEVER come clean. The glass shelves are not seamless and the same issue with cleaning is the result. The Ice maker worked great for the 1st year after which it continuously leaks water down the front of the door and makes a high pitch whining noise 24/7. Samsung will not warranty the ice maker. The French doors do not open all the way so it is a real struggle pulling out the drawers and shelves. Recommendation: NEVER purchase a Samsung fridge... EVER AGAIN.

I spent 6 months last year dealing with the same problem on my Samsung Refrigerator French Doors as Denise from Eastport, NY. The end result was a manufacturers defect and it was corrected by changing a metal piece which originally was about 2 inches long to a new piece which is now about 4-5 inches long and this allows the fridge to drain the water to the freezer section which it couldnt do before. Before this fix, the back of the refrigerator was full of ice. The temperature control stopped functioning and water was all at the bottom of the drawers since the drain was blocked with ice due to the defective metal piece that was not long enough to allow water to drain. This was very frustrating and, after many phone calls and visits, they realized the defect and changed all the parts again. I was still covered by my insurance plan but what happens to those people who didnt purchase the plan?

We have had our dishwasher 13 months, 1 month too long apparently. It was working perfectly, used approximately every other day. Then one day, it started to malfunction, stopping 10-15 minutes after we start a load, with an error message SE. Look up that code to find that its a draining problem. Ok, no problem. Disconnect the hoses, clean out the water, see that the hose is draining well, and reconnect. Load runs perfectly. Next load, the message happens again. This time, I remove the entire hose, clean it out. Reattach, runs perfectly. Happens again after the next load.Called Samsung, they stated sorry, your warranty is expired. Well, of course it is. Why would you warranty your product for more than 12 months? Ok, so thats fair. I ask for suggestions. Instead, the person I get at the 1-800-Samsung can hardly speak English, is talking SO quietly I can hardly hear her over the noise of the call center, and is basically just repeating what I am telling her. ZERO help at all. Tells me to just turn the power on and off then offers me some numbers for people to call to get authorized service. Tonight, after the 4th time of the SAME error message happening, we drain it, leave it unattached to the drain and have it drain into a bucket. Its draining fine, wonderfully in fact, but again, while watching it drain, we get the SE message, the same message that states we have an error with our drainage system.So, its one of two problems, a motor or an electrical. Either one is UNACCEPTABLE for a 13 month old dishwasher. Every single one of my appliances is a Samsung product, and because of this incident, I have absolutely zero faith in the other products. The thing that is now really bothering me is all the negative reviews of this product. How is it possible that this product is considered a high end product when I cannot find a single review to substantiate that? We spent almost $800 on this thing. Thats ridiculous, and to only get 13 months out of it. To get it repaired is going to cost us $200 for the service call and whatever the cost of the part that we need. I think we should just replace it but again, that makes me so mad because we shouldnt have to be replacing ANYTHING at 13 months. Im so upset Im crying. Shame on Samsung. Shame on you.

My husband and I purchased a Samsung French door refrigerator with the bottom freezer. This refrigerator contains two ice makers one in the refrigerator and one in the freezer. The Ice maker in the refrigerator has stopped working and I found out today that Samsung does not make the parts to repair my ice maker in the refrigerator part. I have spent almost $3000 for this refrigerator and it’s only about three years old and I am quite upset at the fact that I can’t get the parts to fix it! The model number is RF263TEAESG/AA. The part number for the ice maker is DA-97-08117B.I have spoken to Samsung directly on May 24, 2019 and spoke to Ryan and she directed me to J and J international for Samsung parts, I spoke to a woman named Dawn who looked up my part number and told me they discontinued it and I cannot get it. What am I supposed to do with my refrigerator when my ice maker doesn’t work and I’ve spent all this money on it and Samsung discontinued the part. I still had to pay the appliance guy $150 just for showing up and letting me know that he can’t get the parts. I personally feel that Samsung is putting out poor quality appliances and I will never purchase one again. I am stuck with a Samsung refrigerator that does not work properly and I would like you to contact Samsung about this problem! Sincerely, Debra **.

We have had MANY issues with our Samsung refrigerator that is LESS than 5 yrs old and cost OVER $3000!! Over the past year, the fan and refrigeration coils behind the back panel FREQUENTLY ice up, causing the fan to stop cooling the fridge, and therefore spoiling all the food. We then have to move any salvageable food into coolers to allow the fridge to completely defrost. This happens every month or so, since the issues began, and we are not alone by any means if you research reviews on the web.It is model RF28HFEDBSR/AA with French Doors, icemaker/water dispenser and a Bottom Freezer. BUYER BEWARE. Samsung does not assume ANY responsibility for their faulty products, hence the class action lawsuit in USA which started in 2010, and the internet is FULL of angry, disappointed consumers with the exact same stories. Samsungs service bulletin regarding the issue recommends replacing more parts, but at your own expense, and without evidence of even resolving the issues to consumers satisfaction. I would strongly advise steering clear of any Samsung refrigerator, and plan to boycott them myself in any future purchases!!

Samsung RFG237AARS - Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!Dont buy a Samsung refrigerator. Mine quit cooling after 7 years. Both the Samsung factory rep and an independent repair person said the discharge lines from the compressor to the dryer, diverter valve, or the evaporator coils were plugged. Both suggest the repairs would be a hit or miss type repair and would be very costly. Both suggested buying a new refrigerator. I was also informed parts are also very hard to obtain for the Samsung and LG brand refrigerators. Samsung should recall their product! Its ridiculous that I had to buy a new refrigerator after only 7 years!!

I bought this fridge in 2014 and one for my parents shortly after. For the first 2 years they both worked great. The last 2 years not so much. My parents unit ice machine has been replaced twice due to it freezing up and not working. I fortunately have not had that problem with the ice machine. The freezer and middle drawer of the fridge work great and maintain temperature without issue. The main section of the refrigerator does a very poor job of keep food cold. I discovered the fan that is supposed to circulate the air was not working. Samsung wanting to charge some crazy amount of money just to come troubleshoot it so I tore it apart myself. In the back of the fridge the cooling coil was frozen over and caused the fan to burn out. After thawing the fridge and replacing the fan it worked for a few months but subsequently froze again. Replacing this fan every few months seem very silly and now I regularly have to tear the fridge apart and thaw the coil to ensure it doesn’t burn out the motor. The last 6 months I have noticed that even when the fan is working the fridge does not stay cold anymore. The door reads 34 degrees but in the fridge it is anywhere from 40 to 60 degrees and any given time. It is a shame that 2 refrigerators that cost nearly $3000 dont work after less than 4 years. I will never buy a Samsung refrigerator again. Both units are nothing but JUNK now!!! Now we have to decide if we want to continue to throw items away when it decides it doesn’t want to keep food cold or buy another $3000 fridge. Very disappointed.

Ice dispenser went crazy and was dispensing ice inadvertently into the kitchen floor. 542 dollars later, new front panel with control board, now will not make ice. A&E/Sears made an effort to repair and 3 days later, still no ice. Repair tech said there is a service bulletin if my unit was made 2 months earlier, but parts are still over 500 dollars. To schedule a Tech, usually takes another 2-3 weeks also. Junk is a conservative adjective for this refrigerator. I have read many reviews of consumers with the same problems. I think it is time for a class action law suit against the manufacturer.

Were an older couple, no children household. The front of our refrigerator started to peel away 12 months after we purchased it. Samsung considers it cosmetic damage and not a production problem. If you want a refrigerator that is only partially black stainless (with the one side flapping off) then this is the fridge for you!

Repairman told me the ice maker issue is due to insulation in the wall of the refrigerator sometimes “slumps” or slips down. Design flaw. I learned this when I was buying a heating element to replace in my 3 year old Samsung dryer. It sits right next to my 2 year old Samsung washer with a broken lid. Contacted Samsung corporate USA. They are irresponsible scum. They ignore follow up contact and send replies that appear to be ‘in the blind’ begging I respond and eventually state that because they are not getting any response that they will consider the matter closed. Samsung- ** company, ** products.

I purchased my home 1 1/2 years ago and my home came with a brand new Samsung fridge, range and dishwasher. My dishwasher has already been serviced 3 times and it still stops working sometimes and has a flashing light that will blink to indicate a malfunction. My range worked fine until a week ago when we heard a very loud pop and the range completely shut down. We spoke with Samsung and they will not do anything about it. If you want to spend thousands on an appliance that will not last more than 2-3 years, Samsung appliances are for you. I am very surprised that a company as successful as Samsung has not recalled these potentially hazardous and outright disastrous products. One can assume, based on their lack of taking care of these problems, that within 3 years Samsung will no longer be selling appliances. I am extremely disappointed with this company and their products. Buyer Beware.

We purchased a very expensive/nice Samsung refrigerator two years ago. Recently we smelled a burning smell and then woke up to find that the entire refrigerator had gone out. The handy dandy electronic panel on the front complete with wifi/music/weather was still working perfectly saying that the fridge was cooling. IT WAS NOT! After, transferring the entire fridge/freezer to multiple coolers on a Sunday we proceeded to call to get a repairman on Monday morning. Well, come to find out not many people can repair these fridges! So, we talked to Samsung customer service who promised to send someone out. A day later, we hear from someone who is coming the next day. Mind you it has now been three days without refrigeration. They finally show up, after we were talked into purchasing a protection plan for another year since ours had expired. After looking at the refrigerator for ten minutes it is decided that the entire compressor is out. They put the fridge right back in place and said they would be in touch. They have to ORDER the compressor (which takes two weeks at least) after they call to get it covered by Samsung. Apparently the compressor is covered for 5 years which means we didnt need to buy the other coverage for $300. I will NEVER buy another Samsung anything and I just want to let everyone else know to steer clear!!!! I hope Samsung will read this and someone up the line at Corporate will take a look at their customer service department!

Word to the wise.. Never buy kitchen appliances from Sears as they have no service department. Their service work is subbed out to other companies. When you call them for service work you will be talking to someone who sounds like he or she is from Pakistan or Korea. They are extremely expensive and you have to work around their schedule. I have owned a new SAMSUNG Refrigerator for less than five years. We purchased the three-year warranty when we purchased it, but it did us no good as the Refrigerator quit working and couple of months, after the warranty expired. The unit started to make a clicking noise and then it quit cooling. The service guy shows up after going through the circus of getting him out there to tell us that the unit is frozen and he sees this issue quite often. He charges me $225.00 to defrost the frozen motor and he tries to sell me another one year warranty for $300 plus dollars. Its now 13 months later and we are experiencing the same symptoms. The fan motor starts the clicking noise and the unit quits cooling. I called Samsung to let them know what was going on and to see if they help me out because of the lemon that I purchased from them. They were not willing to work with me in any way. I have a KitchenAid refrigerator outside that I have owned for ten plus years and I havent had the first problem with the unit. I am done with the Korean Samsung Products.. Buy American made products!!

My husband and I purchased this Samsung clunker in 2011. It is bottom freezer type as I have Rheumatoid Arthritis and could no longer manage bending to reach contents. About four months ago, I noticed that the milk was not cold enough to suit me and thus began our ordeal. I can cut out a lot of detail, as it is so very similar to all the other cases, but it concerns the freezing up of the motor and fan in the back. This does not affect the freezer, in our case. The end result so far, (we have another part and new repair company coming in three days), is, after many repair calls, the thing sounds like a B29, but does nothing. I believe, with all my heart, that nothing will come of the new part, and we will be back in the same mess within a few weeks. The ringerreally was something that happened early on. I found a guy on YouTube who made a video showing how to take off the back and defrost the darn thing with a hair dryer! I dont understand, though I know nothing about how to proceed with this myself, why this problem is not cause for a class action lawsuit. Samsung seems to be getting away with murder.

On day two after bringing the fridge home it has been making multiple loud noises. Ive only had the fridge for 1 month. So I look up the fridge and found multiple complaints and lawsuits. Filing with the attorneys office.

My main complaint is that the ice maker inside is too small even for 2 people who like ice and cannot produce enough ice when you have company. The other complaint is that the ice door drops ice on the floor and inside the Samsung French Door refrigerator when doors are open.

Bought this fridge in April 2016 had ice maker replaced November 2016. Ice maker sheet if ice could not use was replaced. Now April 2017 ice maker iced over. Call again for service was told my warranty was expired but they would give me extension to have it replaced again. I called April 17 for service. They set the appointment for 4-28. They text me the name of company ticket number and phone number. Well of course no one showed up or called. I called Samsung repair service, was told the service center cancelled my appointment after I took the day off work. Well anyone that has dealt with Samsung knows they make you so mad you end up hanging up on them. So now to file a complaint with the BBB. As Ive seen all the complaints they cant do anything about it. Samsung should not be allowed to sell this junk.

This refrigerator was not worth the money. No space to put much of anything. The electronics were hacked and I had people talking to me from another country in my kitchen. Not happy with this at all. It keeps wanting you to replace the 50 dollar water filter when you barely used it. Also door shelf already got brittle and pieces broke off where it connects to the door. Do yourself a favor and save your money. This was definitely not worth the money. I hate it.

DO NOT BUY A SAMSUNG FRIDGE!!! It is garbage. I only had the fridge two years. It makes noise like a rocket about to launch. It freezes up and have to defrost for days. Then will work for a few months. Samsung wont do nothing about it. They said they will a service tech call to set up appt but no one ever calls. I finally just broke down and purchased a Whirlpool fridge. Samsung should just stick to TVs and phones. Even my Samsung washer and dryer is junk.

My wife and I bought the beautiful new dishwasher and from day one using it the machine doesn’t wash our dishes. If I could give this dishwasher a negative rating I would. It doesn’t deserve a 1 star. We’ve had 3 service calls where techs can’t find anything wrong with it once they run their diagnosis. The tech have given us advice on different types of washing cycles or soap to use and our dishes continue to come out dirty. We’ve even been hand washing prior to putting them in and still come out filthy. Samsung has been horrible to deal with as they just continue to say there is nothing more they can do for us at this time even though they understand it’s not washing. I would never purchase from them again as they do not stand behind their products. I’m not asking for much. Just a dishwasher that washes the dishes. Service ticket number # **.

This dishwasher ripped a hole in my new vinyl floor when I slid it under the counter. Now I have to replace the floor. It requires an extra long water line if the sink is on the right side of the dishwasher. The tabs wouldnt break off the clips to secure it under the counter. No consideration was given to installation.

Quit cooling. The back of the refrigerator ices up and leaks unsanitary water down into crisper, meat bin, the ice maker, and freezer drawers. Cannot find water filter to replace it. The filter replacement light has been on for years. I looked at the back of fridge and in front. The water filter is impossible to find and no help with the manual. Won’t cool. Fruit spoils in a day or two. Had to buy mini fridge for meats and dairy. Leave in milk and it sours after a couple of days. Won’t cool below 60 degrees. Paid almost $2500 dollars for a heavy, useless piece of junk that gets my family sick with food poisoning. Stick to traditional brands when purchasing a refrigerator. Samsung is just shiny junk.

The fridge I have is over 20 years old and it is time to get a new one. I have looked at a lot of frigs and this one sames to be the one I like the most I also like the whipool too, I need one with an Ice maker. The color must be white.

I purchased a Samsung French door in Aug. 2015 from PC Richard with extended warranty for 15 years. I noticed frozen crisper bins in Nov. 2017 and contacted PC Richard. After five days, two servicemen showed up for a scheduled repair. They then stated the kit was ordered and I have to wait 3-5 business days. I read online the kit can be purchased the same day. This problem with Samsung is rampant. The servicemen then stated the newer refrigerators do not have the problem. Then my question is: Why would Samsung sell a product knowing there is a defect? My family had the same problem with their Samsung refrigerator.