They contacted me to replace the washer. And the uninstall/install will be at my own cost. Its more generous than I expected. I thought they would send another technician and make everything go back and forth. This solution does save my time. I hope the new machine wont have all the series of issues.

I bought a Whirlpool water heater from Lowes. I had trouble with it from day 1. It never worked correctly. Their service department is terrible. All they want to do is sell you extended coverage policies on it. Every time I have it fixed, its never covered, and I have to pay again. You will be sorry if you buy a Whirlpool water heater.

I bought my refrigerator side by side on April 16th 2010 at Lowes. Not even six months, the liner inside started to get cracked. I called and they send serviceman. He just put a tape to cover the cracks. I called Whirpool corp and they told me its cosmetics issue so our warranty does not cover cosmetic problem for as long it works and cools. I will never purchase Whirpool brands. Lesson learned.

I purchased a Cabrio top-loading high efficiency low water washer thinking I was doing something for the environment by saving on water and electricity. After about a month, I noticed that my clothes especially those with stretchable fabric were getting larger. My husband kept telling me I was imagining it. Then the clothes would get all tangled especially the pants with ties on the waistband. At the end of the cycle, the clothes are stuck on the sides of the washer and I have to pull them apart. Even after drying, I have to iron everything even my pillowcases which look like they have shrunk they are so wrinkled. I recently bought some 100% cotton outfits and they are even more wrinkled and are starting to lose their shape. I am now noticing that the stains on the clothing are not coming out even when I use a spot remover and put them through a second time.Now I started to notice an odor coming from the machine and my towels and wash clothes have a sour smell. I paid $600 for this machine and after reading the reviews, I just want to replace it. I am now waiting for it to break down. My husband kept insisting I must be doing something wrong. When it goes into the spin cycle, it bounces all around and I have to push it back in place when it is done. I do not think the clothes are getting rinsed enough so now I put them through a second rinse and always put it on low spin. It doesnt see to matter, it sounds like a rocket ready to take off. Is it even worth it to go back to Lowes where I buy all my appliances?

I have purchased offloading washing machine in 13 Oct. Within three years it has given lot of problems. Every third month we have to call for service and spend lot of money. We had changed drain motor and condenser. Wiring is faulty. Machine will be down many times.

We bought this dishwasher new from the Brick 2 or 3 years ago. It was bought not because old dishwasher wasnt working, but we needed a new fridge and stove so we also bought a dishwasher to match the new stainless steel fridge/stove. If I could give 0 stars I would. Biggest complaints: It doesnt matter what soap, what setting or how much your rinse/scrape your dishes THIS DISHWASHER WILL NOT CLEAN THEM. Its very rare it actually cleans a dish or utensil properly. If your plate had ketchup on it, it wont clean it. But if you had a sandwich on the plate and managed to not get ANYTHING from your sandwich on the plate, it would come out clean.The drain constantly clogs. We rinse everything, but the drain hose constantly clogs to the point the unit wont drain. Have to remove the unit, take off hoses and blow them out. It clogs because the strainer at the bottom of the dishwasher which is supposed to stop stuff from going down the drain hose doesnt work. If you look at the strainer and the system they use to stop stuff from going down the drain hose. Its no surprise it doesnt work. By design it cant work. My brother in law is a licensed appliance repair man. Sears actually paid for his schooling. He installed and hes fixed the clogged drain numerous times. He agrees. Worst dishwasher ever.

We bought this product and had only had it for a couple of weeks when I spilled soup on the open microwave door. My mistake, but I would think that might happen to other people once in a while. The soup leaked around the window gasket of the microwave and streaked the interior of the door. It also ran down into the door of the oven and streaked the interior of that door. No way to clean this up that I know of without taking the door apart. I think these gaskets should not allow liquid they leak into the inside of these doors. Whirlpool says its my problem. They call it a use and care issue. I think its a design issue.

My husband and I, purchased this washer on November last year, I used twice before and I noticed that the clothes felt hot, but the cycle was COLD water. Now use it again until June 2015. In every cycle the clothes were hot, I started calling to get an appointment in June at the 1800-253-1301, but the system was down twice. Then in July then again the system was down, then August 10, system was down. I did not wait more and called back the next day, August 11, got appointment for the 20. A technician came, he told me that the hoses was switched, but I know the hoses was installed correctly, my husband was here at the installation. He knows the proper installation of the washers.

We purchased a new bottom freezer Whirlpool refrigerator 4 years ago. For the past year we have had problems with the freezer frosting up. An appliance repairman told us the seal needed replacing. This was done with no success. He states there is nothing he can do for it. The refrigerator runs all the time and the freezer is unusable.

If you ever bought something from the store and the sales person said dont worry about, if you have any problems they will go ahead and fix it.... BEWARE... I purchased my fridge from BrandsMart USA in Feb of this year.... It was approx 2500.000 fridge we bought because it matched the rest of the appliances. Little did we know this has been a living nightmare. They have been out to the house 7 times to fix this thing. Its less than 8 months old.... and its still broken. I have been without a fridge going on 2 1/2 weeks. The Senior Customer product review supervisor said he would get me a new fridge that was on the 27th. Every time I call him, his voice mail is full of.... Only to assume that is full of other satisfied customers. I HOPE YOU WILL NEVER HAVE TO GO THROUGH THE PROBLEMS I HAVE HAD. What a waste of $2500.00.

I am a senior who has not used the Whirlpool Range installed by the builder in 2007 very much. First of all, I did not like the way the covered jets hid the lighted jets when they were turned on low. Then about 8 months ago, I smelled gas and no one had used the range. I checked the knobs and one was turned slightly without any gas lit. I know that for years the companies were required to have push-in knob before you could turn them for safety reasons (especially children). These knobs barely push in before turning so that they can easily be accidentally brushed against and leak gas, which is exactly what happened to me again today. My daughter was visiting. Neither of us had used the range and when she left, I sat in my living room and smelled gas. I immediately checked the range and the small front jet was turned slightly on. The odor was so strong that I know it had to have been on for some time. Its been an hour and Im still airing out the house. I have used gas ranges for over fifty years and never had a problem such as this. Im thankful that I do not have issues with my sense of smell. Otherwise, I would not be sitting here writing this.

Whirlpool Refrigerator 36 inch #WRF993FIF. We have owned refrigerator for 3 months and both ice makers went out. Worst customer service ever with Whirlpool and their appliance specialists. Ordered new ice maker, but still broken. Whirlpool is saying it needs a new door!!! I have asked for a new refrigerator, but cant get anyone to respond. I have called 6 times being on hold one time for over 30 minutes trying to get a scheduled appointment for a new door! This is by far the worst service that I have ever received from a company.

KitchenAid double oven glass exploded during the self-clean cycle. The oven was purchased on 9-20-11 and the glass exploded on 11-30-11 during the first-use of the self-cleaning cycle. The cavity was damaged with dents and shards of glass from the explosion. Unfortunately, the warranty for KitchenAid is replacement of parts and repair only. Nicole, supervisor at Whirlpool, offered to extend the warranty 6 months. Then I was somehow disconnected from the call.

Purchased the machine in 2008 for $800. I did not have any problems (wash 3-4 loads/week), pleased with the washing until July 2015 when the machine was spinning out of control and the machine moved approx. 1 foot across the floor (thank goodness I did not have it on a pedestal as it may have tipped over). I canceled the run. This was a fine washables load of 5 sweaters placed on a medium spin.Scheduled the Whirlpool authorized service tech to come out and fix. He indicated there is extensive repair required and would cost approx. $1800. And indicated he has seen this failure before and it is due to the plastic parts inside. Also, he has seen these washers last about 5-7 years before replacement. Wow, last washer I had was a Maytag and it lasted 15 years costing 1/3 the price of the Whirlpool Duet. Now perplexed on what to buy, called Whirlpool Customer Experience Center to register my complaint and asked if there were any updates to the product that would avoid this failure. The center indicated there are updates but they are confidential and did not know if this failure was addressed.

I purchased a Whirlpool microwave at the end of November 2015. Since then it has needed repair 3 times. Now I am being told it is not repairable. Microwave is only 1.5 years old and Whirlpool would not stand behind its product and provide additional warranty service or even a discount toward a new one. When I asked to speak with a supervisor I was just left on hold, 20 minutes later I hung up! Poor customer service!

We purchased a new Whirlpool water heater April 2013 at Lowes and every 3-4 months the pilot would go out. My husband would simply re-light the heater, I guess he didnt think it was a big deal. However, in September 2014 the water heaters pilot went out and would not re-light, so I contacted Whirlpool about the warranty. It took 4 telephone calls (two of which involved a plumber, per Whirlpools request), and several days of cold showers for an authorization code to purchase a $8 part (thermo coupler). The hassles that Whirlpool put me through, no one should have to endure. Who ever heard of a technician telling you that they have to talk to the plumber, when you call them to explain a problem with your water heater, such as, the pilot will not stay lit and the plumber said it is the coupler (I couldnt remember the whole name of the part, but surely they should have understood what was wrong). Secondly, providing a plumber (unless youre married to one) to converse with them involves more money. Now I have a plumber at my house so I call Whirlpool and this technician insists that the plumber perform a test on thermo coupler to make sure that it was faulty before she gave the authorization for a new one. Yet again, when I called to Whirlpool with the plumber, while I was voicing my problems in resolving the issue of my water heater with this technician, and she just hung-up on me. So as not to be defeated and having already invested in the expense of the plumber, I called Whirlpool again and requested a manager. The technician asked if she could help and I informed her of my previous encounters. She apologized and took my information to have a manager to call me later; however, she did give me the authorization code for the thermo coupler without delay. When I went to purchase the part, I didnt have the old part (as trade; the plumber hadnt removed it), so I paid for it out-of pocket, to return the old part later.

This is a horrible washer. It leaves a white residue on dark clothing and the clothes need to be rehashed. There is water that settles in to the fabric softener dispenser. Now the washer is leaking. My husband replaced the tub seal or whatever since he found this could be the problem while searching the internet. It is still leaking and we have no idea from where the water is coming. I agree with the other person that the Whirlpool customer service cares not that theyve manufactured a defective product.

I have been buying refurbished appliances and this one we bought it brand new. Its a great buy and it will last a while. It does a good job washing and the clothes come clean and almost dry to the touch.

Our Cabrio washer often ties clothes into (unwashed/still dirty) knots. They are so bad that it takes several minutes to untangle and then the load has to be rewashed. It also has to be set for hot water when you want cold, and vice-versa. I am unable to do that for the rinse cycle, so all our clothes are rinsed in hot water. It doesnt even get the clothes clean, when it doesnt tie them up. Ive gotten used to it sounding like the space shuttle taking off and managed to shut off most of the annoying beeps. The dryer is almost as bad, it seems to take a long time to dry clothes, and they come out very wrinkled, even on the wrinkle guard. The finish isnt even good on either one. It scratches very easily, and scratches start to rust almost immediately. This is quite possibly the worst piece of junk my family has ever owned, except maybe for an unfortunate experience with a 77 Dodge Aspen. We bought this set thinking we were paying enough that we were getting the best. Never again!

Whirlpool Duet washing machine model WFW9500TW03 - Just after the first year of owning this machine, the metal hinge to the door cracked and the door didnt shut properly. It was replaced. After a couple of years, the bearings and drum of this machine failed. The cost for parts and repair were as much as the machine new. After repairs, the machine never ran quietly again. I have called for repair a second time for the same issue and he has confirmed that its the bearings again causing the drum to dislocate and hence, break the belt that I now need to replace. My problem is with Whirlpool for its defective metal in its machines (many complaints on the internet will confirm this). I believe there are enough consumers out there to file a class action lawsuit.

We purchased a Whirlpool French Door Refrigerator in December 2016. About 3 months later the back panel was frozen preventing it to cool. We unplugged it and called customer service. They sent out a repairman, but by then it had thawed out. He told me he couldnt fix what he couldnt see, but he didnt even check it out. Two months later it did the same thing. Then he said I must have left the door open. He made me look stupid. During that year he came out 4 times until he finally changed all parts. We kept telling customer service we wanted a new one. After going back and forth with them they finally are reimbursing us, but they charged us $300.00 because we didnt want another Whirlpool product... now we found out they have the worst ratings and we certainly had a very bad experience not to mention all the food I had to throw out because of it. They did not care at all. So please do not purchase any Whirlpool products. I would not recommend that product to anyone.

I bought the Whirlpool Cabrio top loader set in 2006. Honeymoon was over after the first year and I had to change the dryer element then the washer with the F51 code six months later. Last year, I had to replace the heating element again! For the last six months, I have been dealing with the dreaded UL on the washer. I cant afford to pay a technician $100 to come out and tell me whats wrong let alone what they will charge to repair a problem that, from the looks of this message board, will never be fixed. I have no choice but to get it fixed in order to sell the ** machine. I paid $1400 for this brand new set and have already invested $500 in repairs. How is this possible? I had a 20-year-old machine prior to this and never had an issue. There are lemon laws for cars, why arent there any for appliances over a certain amount? How in this day and age can a company be allowed to sell such garbage? I will never, ever buy another Whirlpool appliance as long as I live. Any other brand can have my money any day.

When we remodeled our kitchen after checking a lot of brands of oven we decided to buy the Whirlpool Self Cleaning stove/oven. Loved the look of it. When trying to clean the oven I followed the directions just as its said in the manual. After the cleaning was complete it didnt even look like it clean the oven. I called customer service and they told me I had to clean the oven with a little elbow grease before I put the self cleaning on? Really? I have to clean the self cleaning oven by hand beforehand? Why did I purchase a self cleaning oven then? And because it was just 2 weeks out of warranty they would not help at the 800 number. NEVER NEVER again will I ever purchase Whirlpool! How they treat their customers is disgusting!

My comments are similar to all the other comments on here regarding the Whirlpool Cabrio washer: I bought a Whirlpool Cabrio 5 years ago and have been sorry every wash day since. I have to wash my clothes twice because the machine doesnt fill the tub with enough water to get the clothes clean. I have tried using the bulky setting for all loads to try to get the water level high enough to at least cover the clothes. This is a terrible design and the worst piece of junk. I will never buy a Whirlpool product again...

Water heater purchased in 2011 and is already broken. Called the hotline and they were rude. Told me I need a $199 part. I read all the reviews and it seems that Whirlpool has made a bad name for themselves with the water heaters. They were not willing to work with me.

Whirlpool Hot Water Tank Thermocouple - This is the third thermocouple we have had to replace on this hot water tank in the last six years. Granted the part isnt that expensive, but the service call and replacement have cost us dearly. This is faulty tank and Whirlpool needs to recall this tank and replace them with new tanks. The price of this original tank and replacing this thermocouple three times has cost us over $800.00 total. I am not sure angry is the right word to describe our dissatisfaction with Whirlpool.

Does everything its supposed to except get the clothes clean! Nothing gets clean, even on bulky setting when theres supposed to be more water in the machine!

Cabrio washing machine - I have had the exact same problems as all of the above... lid locks occasionally ... after many frustrating tries. I am ready to pick up this stupid washing machine and pitch it in the junk pile! Soap on clothes so I have to redo ... except many times it takes forever to get the stupid machine to restart... Most times I end up rinsing things by hand in the sink. We are constantly itchy from soap residue. My clothes do not come out clean. Especially the towels. Clothes are not spun out as much as they should be... Have been doing it over again by hand many times... which is not good because They still have way too much water in them and it takes 2 -3 Times longer to dry them! I am so disappointed in this set. I always thought Whirlpool was a great brand but, sadly, I was terribly mistaken. Never again. Finally got someone to say they have to replace all the controls. They say they will send parts but I have to pay someone to change it out... sounds like they admit there is a problem but will not accept full responsibility for it. I did not make the item so why do I have to pay to have it fixed? I believe they should issue a recall and make all of us believers in them again. I guess its my fault for buying their product? So... doesnt clean, spin, rinse, lock and has a bad odor... not a great product, is it?

Oh what a tangled mess you weave! Inappropriate water usage and bad agitator. The brain is not flexible. Most of all it locks me into a contract of this is it, do or die, you have no other options but to start again. It puts my clothes in abused mode! I say no more, taxes will bring me to buy your competitor. It is very large and way too heavy to move anywhere. No!!! I will never buy another. To the point with all required letters involved, No I will not recommend this (Cabrio washing machine) to anyone, or give it to a friend!

We have a Whirlpool Gold fridge that was manufactured in 2009. MOD: GS2KVAXS01. SER: HRY0570897 and it has not been cooling properly for the last few weeks. Some days it is fine, the next day not and we have had to throw our a lot of rotting food. We got the fridge checked out and were told the Electronic Control Box for the fridge was not working. My question is, why would a Whirlpool Gold fridge that costs $1800 or so have such a large issue with 3 years? Its practically a brand new fridge and Im outraged that a large part of the fridge is not working. I understand parts break and there is warranty but its pretty bad that after the warranty expires the control box would become defective. I have been a loyal Whirlpool customer and solely buy the brand and this break upsets me very much. Especially since replacing the part will cost me $400 plus labor, we are talking about a part costing 30% of the total fridge cost! That is ridiculous. I am hoping there is something you can do to rectify this, as a fridge manufactured by what I thought was a great company should not cause such an issue and I would like to continue to buy Whirlpool products but not if this is the case.We have called Whirlpool customer service many times to be ignored, berated, told I cannot speak to a supervisor and nothing will be done. Never in my entire life have I ever known a company so horrible to exist. I have had bad service before but this takes the cake. Plus, no company that I have ever dealt with would ignore you and not provide any discount or remedy. I cant believe this is a big brand with the way they carry on. You would assume they would be some one person owned company who doesn’t have a penny to spare. I don’t respect this company at all and expect a resolution because they are truly insulting in all the channels.

My dishwasher is more than 10 years old. It functions but the interior baskets have broken and because my counter overhangs a couple of inches from the dishwasher the steam from the dishwasher has damaged the underside of the counter. It cleans ok but I would not buy this kind of dishwasher again.

When we bought our side by side fridge (model GD5RVAXVB02), the manual said to clean the condenser coils if you have excess dust and/or pet hair. We have both. We tried with the vacuum and with a brush but it is impossible to get to the coils because they run side to side instead of front to back. You can only get to the first coil in front. The rest cant be accessed from the front, sides or back. I called to find out how Whirlpool recommended they be cleaned and they could only recommend a vacuum attachment tool (8171579A) to clean the floor below the coils or a coil brush (4210463RW) that cant reach the coils! This design is meant to fail prematurely. They could have easily installed the coils running front to back so they could all be easily cleaned.

We purchased a Whirlpool dryer almost three yeas ago. Its a front load, steam dryer--or WAS should I say. Almost a year ago, I was unable to calibrate the control panel (in other words, to change the cycle). Ive been advised by the tech that I need a new control panel $200. Really Whirlpool??? A $500 dryer that lasts two years?

We purchased a top of the line (we thought) Whirlpool stainless dishwasher 15 months ago from HHGregg. All was fine until 2 weeks ago - it produced a burning smell and was making a funny noise. We had it looked out. The motor is burning out. I called Whirlpool and explained the issue. There is nothing they can do. It is over 12 months. Really? They cant stand behind their product? I understand if it was a small part or such but an entire motor burning out in just over a year? I know that not all products can be perfect, some times mistakes slip through the line. I guess it was silly of me to expect a company in todays age to stand behind their name and product. Obviously, with this company, it is buyer beware.

I bought a new Whirlpool French Door bottom-freezer refrigerator at Lowes in September 2010. I started seeing ice form in the bottom of the freezer compartment in July 2011. I cleaned it out, thought maybe the door had not sealed good. In a few weeks, it had formed again. I checked for leaks at ice maker. I noticed a condensate was also freezing on the back wall. I called Whirlpool in October 2011 to see what could be done, since the problem began before warranty had expired. (The warranty expired in September.) I was told by 3 different Whirlpool reps that they would not cover any of the costs of repair, but they suspected it was the auto defrost system and they would be glad to line up a repair person.Most of my appliances over the last twenty years have been Whirlpool, and I have had good service out of them other than a microwave that had a recall and that Whirlpool repaired. I was shocked that Whirlpool would not back up their product any better than this, especially since it is one of their higher-end models. Im not sure why Whirlpool has a customer service (or disservice) line to call. They were very uninterested in helping me. I can call my own repair person. I was insulted by the manner that the helpline personnel spoke to me. My experience has convinced me to try a different brand other than Whirlpool for all my future purchases.

Bottom freezer had frost and water. And ice maker began leaking and ruined the new wood floors that we just had put in. This is the forth whirlpool item I have, either had to have replace or fixed. Emailed and called several times. Customer service is terrible. All products bought within the last five years.

We purchase Whirlpool fridge less than a year ago. Its still under guaranteed. 2 months ago we notice the fridge part heating up and food was going off. I went back to the shop where we purchase the fridge. They said we had to contact Whirlpool direct so we did had to wait 3 weeks for someone to come and look at it. Fridge is not repairable. Fella who came out did not report back to Whirlpool. I was waiting and waiting to hear word. I rang to see what was the story on it and eventually they said O we will exchanged your fridge and we will ring you on delivery date. Now Im over 2 month waiting on a fridge. Whirlpool is a joke. The company should be put out of business for what they do to honest people buying their stuff, and people who are in the same boat as me should go to the high court and sue them for all the stress they put people through. Shame on you Whirlpool. Disgrace.

I purchased my Cabrio washer in April 2011 from Lowes. Huge mistake. The washer has broken 4 times under normal family of 5 conditions. The last time was in March 2015 - the barring was stuck on the drum failed to allow it to spin. It was stuck to the point where the unit needed to be shop repaired. It took 2 weeks to remove and replace the fail part. I just called service again today for the same noise as last time. It kills me that I spent so much $ on a product from a well-known company only to have it fail so often.

When doing any cooking on this range, there are ALWAYS brown or black marks on the white enamel. When I try to clean it using the methods recommended by Whirlpool, they will not come off and the top looks terrible. Using stronger things to clean it removes the finish. They state its not covered under warranty - I will not ever buy Whirlpool again... EVER! Buyer beware! Model #wfg510s0aw2.

I bought a Whirlpool larder fridge 18 months ago. It suddenly stopped working so we got a service engineer up who said there was no gas. He said it would cost 50.00, but with no guarantee it would work afterwards.

This is a good customer service (CS) review. Whirlpool knows about the defect and continues to distribute the fridge this way. We have a Whirlpool model #WRF757SDEM01 we purchased this year (2017). We love the size and the fact that the ice bin is in the door and takes up very little room. Our only complaint prior to this issue was the ice and water do not always come out gracefully. So we were happy overall till a large block of ice formed in the back of the fridge. My original call to CS was great. They did not ask me a bunch of stupid questions, just said that should not be happening and scheduled a service call.Service guy knew exactly what it was because he had repaired the same model with the same issue several times. It is a defect in the dual cooling/defrost system that Whirlpool knows about, but continues to produce. Two parts need to be replaced and one part had to be ordered. Which was not a big deal since two days were needed to thaw out the mini glacier. We lost food so I made a second call to CS and again there were no stupid questions or arguments. They got a $75 debit card in the mail to us. So I thank Whirlpools CS reps, but sure wish the manufacturing side of things were a little more diligent in production. Certainly this cost them money on all accounts.

I was so excited when I bought this stove. It broke right outside the warranty. It shuts off in the middle of baking or just doesnt stay on at all. Bad, bad, bad. They told me it would cost $400 just for the part, not including installation. What a rip off. I called the tech and he said this is a known problem. He advised me to just toss it and buy Hotpoint which has a much better consumer report rating. Sad.

I am so disappointed with this washer. I totally dread doing laundry. The following are the complaints: Every load comes out totally twisted and wrinkled!! The soap/fabric dispenser holds water after each load (I have to take paper towels and get the dispenser empty!!!). There is not enough water to properly clean the clothes. I have never noticed a reduction in my water bill and have had this piece of junk since 4-25-13. There is NO short cycle on this junk machine. There is an odor to my towels - like they are musty - after I dry them and use them. I use Tide HE detergent and clean the washer with Affresh (you shouldnt have to clean a washer). I should have taken the time to write a review much sooner, but decided today was the day after doing laundry. DO NOT BUY THIS WASHER.

I got a new Whirlpool washing machine and dryer last year and Im very happy with both. I like the fact that it offers a quick cycle if you have a small load or need something quickly. If youre debating on what brand of washing machine you should buy I highly recommend Whirlpool or the other brands because Ive had really good luck with mine.

This is a good size fridge/freezer with double doors 25.4 cu ft, its given us good service for 13 yrs without any problems. My only complaint that I wish it was more quiet. (Whirlpool brand) double doors, ice maker w/ water and lights.

The 12 year warranty, means nothing. The heater only worked for 30 months, and then its upper sensor fault code flashes, and the heater shut down. I called Whirlpool, and they have me use an ohm meter to help troubleshoot the problem. So if you are not handy, you are out of luck. They decided it was my control unit that is defective. They will send me the part free, but I have to pay shipping and installation. What a deal, and what kind of management would dream up of this. The heater is marketed as a 12 year warranty model (only on the tank). Would anyone, having been through this, buy another Whirlpool product?

When I moved into my current home, this dishwasher(Whirlpool Quiet Partner 1) was already installed. It had never been used until I moved in. After two years of 2-3 times a week use, I have major problems. It will not complete a wash cycle, regardless of what settings I use. It runs long enough for the soap dispenser to release the Finish tablets which dissolve, but then the dishwasher stops running. The dishes are not clean, and neither is the interior of the dishwasher. It also appears to be leaking when it runs. I cannot afford to replace it, so either I will repair it myself or use it to store pots and pans.This is not my first disappointment with a Whirlpool product. A Kenmore refrigerator made by Whirlpool lasted 7 years before the compressor failed. Apparently, the self-cleaning coils werent and caused the compressor to fail. The refrigerator I have where I now live is a Whirlpool over 20 years old and runs perfectly. Apparently Whirlpool quality has deteriorated badly in the last two decades. I will never buy another Whirlpool kitchen appliance because of the dishwasher and new refrigerator experiences. When I searched the Internet for fixes for both appliances, I found many other owners having the same problems I have had.

I have purchased a 3 door Refrigerator of Whirlpool on 27th October, 2014 from Sargam India Electronics Pvt Ltd. Now my refrigerator was not working properly. So we registered a complaint regarding same. On 3rd July your one executive came and he asked that its compressor is not working and we have to refill gas also and charges will be 2000 rupees for Gas and compressor is under warranty. Then on 4th July your another executive came with compressor and he worked for 1 hr on fridge then he asked, Compressor is not taking load. My senior will come tomorrow, mujh se nahi ho raha. On 5th July morning we got a call and he asked that he will come till evening. Now we got a call. They are asking that its not under warranty. Hum log paso mai dhik kar sakte hai. When purchased in 2014 last ist thing its under warranty only they have told us for 10 yrs. And we have purchased 4 yrs + back not 5 yrs completed. Apart from your customer service guys we never shown this to any one else as its under warranty, I am clearing this thing on prior notice. Senior are not taking action. They are asking we can do it in money. They are asking, If you want to go consumer court you can go.

I bought a Whirlpool water heater in March, 2008. Last time (not sure if its last year or 2 years ago), I had an issue of the water not heating. They have someone came in to replace a part. Recently a humming sound (scary one) keeps on coming on from time to time. It took me some days to find where the sound is coming from, and there it is, my fairly new whirlpool water heater.They said it has something to do with the orifice. Since I am not a handyman, they recommended a service guy to come in, and I have to pay. I wonder how much more I have to spend on this heater? Yes Im saving gas consumption, but it will be spent for service anyway, and I have the added bonus of frustration. It is not worthy having it. I spent $1,400 for the heater and labor.

We purchased a Whirlpool french door refrigerator 10 months ago. We have had issues with it freezing up and not cool or making Ice. In 10 months we have had repair work done on the same issue 3 different times. This refrigerator has been discontinue at the time of my purchase because whirlpool was aware of all the issues from what the repair people have told me. Shame on me for not researching this refrigerator. Customer service was no help. All they kept saying is that they will keep repairing it under the warranty. DONT buy a whirlpool. Stay far away from this company and anything they make. They do not stand behind the products.

I purchased an expensive dishwasher made by Whirlpool and sold at Lowe’s. Immediately upon receiving the dishwasher I noticed a good size scratch. I had it serviced within one month of purchase because dishes were coming out dripping wet. Technician came out and told me I needed to add rinse aid. I had been using rinse aid, which I think is ridiculous to have to buy an additional bottle of something that’s not even cheap just so this thing dries dishes but moving on...Now it’s been 1.7 years and I’m having more problems. Top rack of dishwasher is broken and falls to the side every time you pull it out. The door to dishwasher also no longer has any spring. I take very good care of my things and this just unbelievable. I called Lowe’s they won’t help because it’s been more than a year! I guess Lowe’s can’t stand behind their merchandise for more than a year because they know they’re selling garbage. I called Whirlpool directly and was told they would come out and service my appliance for a minimum charge if $189! I have no words. I need to buy a stove in the next week and I assure you I will steer clear of Whirlpool. Like the title of my review I feel absolutely robbed.

I purchased my Whirlpool refrigerator from Whirlpool guest system (online) in 2010 for around $1,160. Recently, it stopped dispensing water from the dispenser. I called the Whirlpool certified A&E serviceman to repair the dispenser. He concluded that the water line is frozen inside the door. He also stated that such issues with the door shouldnt happen for at least 10 years. He gave me a bill of $920 to replace the door. I called Whirlpool and they declined to pay for the repair as it is out of warranty. I feel that they sold me a faulty refrigerator and they should pay for this expensive repair. With $920, I can probably pay for a new refrigerator (not Whirlpool, of course). I am completely disappointed by Whirlpools customer service and poor quality of their product. This company, I believe, is more interested in selling crappy products, make profit and not provide good customer service. Shame on you!

What happened to the Whirlpool Corporation that we grew up with? I purchased a Cabrio Washer on 8-29-11. Here it is, 4-24-13 and the transmission is shot. Two loads of clothes were ruined and sensors went bad. All in all, over $500 to repair it. I called the customer service line, what a joke - bad product and worse customer service. Not even and Im sorry. Well it is out from under warranty and when I buy something, I research it first, she said. Wow! Thanks Reena for all your care and concern. I dont know if Ill ever buy Whirlpool again.

After purchasing 3 whirlpool items in the last 4 years and 2 of them breaking down a dryer last year, and my water heater today. I no longer have faith in your products. I am disabled and was a whirlpool customer, but after my recent experience with your failing products, I will not be purchasing any more! Its great your willing to send the parts for the water heater but, it costs $65 to have them installed. I bought from you because you had a quality item and obviously that is no longer true. Contact me if you still want me as a customer.

I am on my second Whirlpool hot water heater within 7 years and both had a 9-year supposed warranty. Upon replacing the pop-off valve (at my expense), I paid $98 to replace the gas valve (part was issued by Whirlpool). Still having problems with pop valve and now the pilot light wont stay lit. Upon calling the number (877 817-6750) I was finally told they would replace the heater. When I stated that I did not want another faulty Whirlpool heater and that I would take the faulty heater back to place of purchase but that I wanted a local plumber to install their own heater, I was told that I had to have a thermal expansion tank or they basically would not do anything. Why would I want a third Whirlpool product? The second one is ruining my tiled basement floor as it is. So after spending over $600 for the faulty heater, now I have to spend $700 to replace it.

I bought a Whirlpool Cabrio washer on 11/07/10. I brought it home, hooked it up, turned it on and water came pouring out the bottom. I should have known better then, but I took it back and got another one, same model. I dont even have it 2 years and its locked up. I had a repairman here and was told it needed a new water pump ($200 plus). There are 3 adults in my home so its not like I use it hard. I am really disgusted. This is the 3rd washer I bought from Whirlpool in less than 10 years. I went on the Whirlpool site and voiced my disappointment and my problems with their washers. I was told they take pride in their products and I should have a nice day. Yeah, right, they dont have to drag clothes up and down the stairs and then to a laundromat when theyre in their 50s with a bad knee and back. Yes, I will have a nice day when I get that piece of junk out of my house. I will never buy anything made by Whirlpool again.

I was pleased with the look and performance on my dishwasher. It did sometimes leave some food particles, but, overall it did a good job. I really dont remember the model since it has been a few years since I had it.

Our son-in-law bought us this Range. Before it was even a few months old the oven handle melted off, we called Whirlpool they sent a repairman to fix it. Now it is three years old, the same exact problem with the broiler handle. There should be a recall on this part, why in the world would a manufacturer use plastic for handles to begin with. Yes I can replace the part myself for $37.57 plus all other added fees but its not right nor fair when its a faulty part to begin with. My one and only new stove is actually a pain.

We moved to a new home with all new Whirlpool appliances. We have been here 4 weeks and so far the stove has had a faulty part replaced in oven and now my microwave will not fully pop popcorn. Wonder what to expect next?? If you have a choice dont buy this brand. Inferior product.

I have been buying Whirlpool appliances most of my married life. Our most recent washing purchase is the worst machine I ever owned. I have ruined more clothes, rugs, sheets and towels, etc. than I ever have in my 45 years of doing my own laundry. In fact, I do not EVER remember a washing machine destroying any of my articles. I just pulled 2 almost new rugs out of the washer only to find they have been destroyed! I am pretty sure it is the extremely fast spin cycle that is destroying my items. I know it cant be the agitator because it doesnt move fast enough to even clean the clothes. And the stupid load sensor is absolutely worthless! It does not dispense enough water to even cover the clothes let alone clean them. Go back to the old machines that did their job without destroying anything and actually cleaned the clothes with an amount of water that I chose. I ABSOLUTELY HATE this machine.

Bought this refrigerator in 2018 and ice maker went out 2x, then compressor went out and waited 4 weeks for part. Now the refrigerator is broken again and not cooling. Dozens of other reviews indicate the same issue with this model. It’s clearly a defective model. Customer service in Tennessee are very friendly but my refrigerator is still not working. Whirlpool French door - wrf954cihm.

I bought a water heater in 2008 from Lowes department store. The heater would continually go out causing no hot water. The company had sent several technical repair men out to resolve this problem, and still the problem remains. The Technical Support requested that they will pay for the part and I could install it, not knowing if I am able to do such a job. The technicians who were sent to my home were not able to do the job. How do they expect me to do the job without proper experience? Whirlpool products are not reliable nor is their maintenance contract. Stay away from this company.

I liked Whirlpool brand. I was excited about the convection option and the warming burner. Plus it was on sale. I really like the AquaLift self-cleaning option but guess what? It does not work well. It is very frustrating!!! I would not recommend buying a Whirlpool oven/range. Low quality construction, features that work poorly, and poor online reviews. Another deal breaker would be poor customer service and repair service. Over, the Whirlpool oven/range is fair. The electric glass top does a good job cooking but keeping the glass top clean is nearly impossible. The oven does a good job baking BUT, the AquaLift self-cleaning does not work. I would recommend that consumers pass on the Whirlpool.

My husband and I purchased a Whirlpool over the range microwave in 2005, model number MIX155XHPT-1 and serial number TR S 30 32419. At first the top vent broke then the opening side broke off. Then the whole side of the closing door broke off. Now the whole door wants to fall off. I would have never expected this from Whirlpool, but it happened.

Found after care service as bad as oven performance. Phoned for advice and told need to get used to new oven. My advice would be do not buy whirlpool ovens.

I purchased this refrigerator and have had problems with it from almost the beginning. First, the doors wholl not stay open long enough to remove items. The technician Whirlpool sent out said the cause was an uneven floor. I checked with a level and the floor is almost completely even. So, then it said thats the way it was intended to work. Isnt that what the adjustment wheels on the bottom are supposed to correct? They dont. One individual in Whirlpools customer service department told me that the doors were not a functional part of the fridge and, therefore were not covered by the warranty. What?Next the refrigerator leaked and ruined the ceiling in the floor below. A few weeks after that was fixed (the fridge, not the ceiling), the unit completely shut down and I lost a tremendous amount of food. Bad enough to have to go through this but then to have Whirlpool treat me so the horribly was absurd. Fridge broke on Friday and a service person came out on Wednesday. Tech tells me he has to order the part (control box) and I find out the next day that the part was on back order. I had already been without a fridge for a week when Whirlpool tells me the part was not available until 9/19 (this was on 8/6)! That was not an acceptable solution so I requested a refund or a new fridge. Nope, their job is to repair, not replace. They said they needed 7-10 days to see if they could get the part earlier. What? Then if it couldnt be repaired in a reasonable amount of time they would consider replacing the appliance. They would not define reasonable amount of time.I believe I spoke to about 10 or 12 different whirlpool reps, and was told 4 times that a supervisor would return my call. One person did call back when I was unable to answer the phone and I called her back within 20 minutes. Guess what, she wasnt available and she never responded to my 3 return calls. When I complained that I had spoken to so many different people and was tired of telling the fridge saga to yet another person who would not help me, she volunteered to be my point person. She gave me her direct extension and said she would handle my case. I left 3 or 4 messages for her and she never returned my call. In other words, I was constantly told that I would receive return calls but never did. In summary, no one cared that I had an almost brand new Whirlpool refrigerator that was not working and that the date I could expect a repair was indefinite. In addition to all of that, every time I called they were experiencing a high call volume. Maybe they could hire more staff? When this all started, Home Depot told me I had to go through Whirlpool because it was under their warranty for the first year. Finally I decided to go to the store (after all, I did pay them for the fridge). After 3.5 hours in Home Depot, they agreed to replace the refrigerator. I havent gotten it yet (they did send over a small loaner), I am really hoping this is the end of this fiasco. I want my life back!! !

We replaced older GE with the giant front load model that can do king size sheets and comforters. It has worked like a champ. It was a bit more but worth it for us. In a year and a half no issues no problems and I like the control lock feature so I dont keep hitting it off when I go thru the laundry room to the garage.

I purchased a Whirlpool Flame Lock gas water heater with a 12 year warranty from Lowes in November 2011. It lasted almost 6 years. Called Whirlpool Support and no one in my area is a certified repair facility. Closest one is 45 miles away, and he wont drive up to check out my water heater because Im too far away. Called someone in town. He came out, looked at it for 2 minutes, and said he never saw a water heater like this, but Sears may carry parts. Charged me $50 for service call. Sears couldnt find the model number in their parts catalogs. I dont have a manometer (What is it?) so I cant do diagnostic tests on it myself. Cant find out anything about them online except complaints from other steamed customers about this crappy product. Whirlpool Support wouldnt do anything else for me except say they were sorry I got stuck with a bad product of theirs. It was made for Whirlpool by US Craftmaster Water Heaters Co.

I have purchased all new Whirlpool appliances for our new home in March 2009. I have had trouble with the refrigerator door panel and will not switch between ice and water. Cost to replace over $100.00. Now its the range. When turning on the oven, my wife said she saw a flash of bright light and then I turned around and it was smoking up the house! I quickly pull the stove out and unplugged the stove. I then remove the back panel and found the right side of the control panel was burned. Had I not pulled the plug, a fire would have started. I have pictures to prove that! The cost to replace the control panel is $267.00 and that doesnt cover the repair man coming out to test if anything else is bad!

I bought a whirlpool W 10632082A a yr ago. I read the reviews and thought it was a good product. I was wrong. It has never washed the dishes good. It has terrible screens that always get clogged. The dishes never get dry. I think the dishes would get cleaner throwing them in the yard and spraying them off with a hose. I would not recommend this product at all.

I purchased Whirlpool Slide-In 30 Gas SS Conventional Range. Terrible product quality. After about three years of use, the range shows an error message cooling fan is too low. I wasnt able to use the oven. Abt Services came in to do the repair. One month after the cooling fan was installed, the same message came up again. When Abt Services replaced the cooling fan again, the display was completely out. The cost of the repair parts is over $800. Are you kidding me! I paid $1500 for the range. Now I need to pay $800 to repair. Whirlpool didnt offer any discount for repairing the defective product but offered purchase similar product at a discount price. I will never ever pay a dime for Whirlpool product. It is a nightmare using the product. I learned my lesson. No Whirlpool product again in our house.

I purchased the fridge 2nd hand in 2013. It was 10 years old at the time. It is still going strong & I purchased it because it has a frost-free freezer that never needs de-frosting and I love the features & size - its the PERFECT FRIDGE. What I look for in a fridge is its colour - I like metal, steel grey colour. I go for reputation & quality. Frost free is the biggest factor that determines my purchases, long-term (10-year min.) warranty & guarantee, size.

I purchased a GW399LXUS Whirlpool Gas Range. This is the slide in kind. I paid 1658.00 dollars for this stove, because it was a gas convection oven. We purchased it on 7/21/09. Just yesterday, the keypad numbers stopped working. I cannot even set a temperature for the oven. So now, I can only use the burners. I called Whirlpool today. They told me that my stove does not have any recalls so there is nothing they can do about it. I spoke with Jessica in Michigan. I told her how dissatisfied I was that the stove is only 2 years old and the most important part (the buttons) stopped working and they only cover this for one year. She told me that I have to remember that man made things are made to stop working at some time. I told her they should work for longer than 2 years. I remember way back when my parents bought a stove or fridge and they lasted for 15 to 20 years before breaking or stopping to work.I am a long time Whirlpool customer and always had good luck with their products. But I really feel that they should fix this problem. I could understand if the stove was 8 or 10 years old and something broke after using it, but not after 2 years. I will definitely tell everyone I know to not buy Whirlpool or Maytag since they are one in the same. I probably will not buy Whirlpool again and will have to buy something from Japan since it will last longer. So much for buying American made junk!

Water began accumulating on the floor, dripping out of the freezer 16 months from installation. Upon investigating I found the bottom of the freezer had a solid sheet of ice on it. Water was dripping out from the back of the freezer and collecting until it froze. I followed a YouTube video that explained the problem, the freezer drain clogs. The video continued with a how-to dismantle the freezer to defrost the drain and drain the water. Apparently the drain is too small and the fix is a new grommet which costs approximately $27.00. I followed the YouTube video and TEMPORARILY fixed the trouble myself. This is a Whirlpool defect, aka, poor design. What is Whirlpool offering to customers to permanently solve this problem at no cost?

I purchased 5 Whirlpool appliances when I moved into a new home approximately 5 years ago. The selection buttons on the plastic panels on the front of 3 (dishwasher, washer and dryer) out of the 5 appliances has either broken completely through or are in the process of breaking through, leaving an ugly appearance on the front of the appliances. When inquiring if I could replace these panels, I was told that one (dishwasher) would cost me $100.00. I believe that the structure of these panels has been extremely poorly manufactured. Why would you put perforation around each button? It is obvious that they would push through. What can Whirlpool do for me?

Terrible wash machine. Some clothes come out having never even gotten wet. The spin cycle ties your clothes in knots so bad you have to machine dry them because the wrinkles are ridiculous. I’m all for saving water but if your clothes don’t get wet, how are they going to get clean? Also can’t do just a rinse and spin cycle. I would rate zero stars if I could. Don’t waste your money on this junk! Wish I could buy an old fashioned Maytag. Those washers were the best!

This is about my Whirlpool washing machine that has abruptly stopped working. My Whirlpool washing machine was bought in 2013 and was running [absolutely] great until Tuesday October 3, 2017. I called customer service and they said it was out of warranty. My Whirlpool washing machine model number is: WTW48008Q0. Serial number is: C34923747. I do not have the money to get this machine fixed. I am already a struggling mom, working hard to pay bills and I am already falling behind on most of them. I just had death in my family and now the machine dies - well there seems to be no end to all of this. I would really appreciate Whirlpools help in getting my machine up and running again. I have been a loyal Whirlpool customer over the span of more than two decades. I am a Whirlpool fan. My past machines have lasted 12 plus years on upwards to 15 years each.Let me share exactly what my washing machine is doing: I went to wash clothes as usual the other day; the machine filled up and stopped abruptly - that was it! It did not spin but instead emptied the water without washing the clothes and made some loud chitty chitty bang bang noises before it was all over. I unplugged it after wasting a lot more water thinking that it might just suddenly start working. It did not start working again, it just continued its non-working status.My family has bought Whirlpool washing machines and dryers for years from Sears; we were totally satisfied with the products we purchased, however, this washing machine did not make the five year mark. I really do not know what is going on with the machine; what I do know is this - it stopped working and I would like to get it working again. Hopefully it is not defective by design. #WhirlpoolWasherDefectiveByDesign. I found Whirlpool washing machines to be very reliable and would love to continue my great relationship with Whirlpool.

Whirlpool sent me a different part 3 times and hot water tank only work for a few weeks, then the pilot light goes back out. They never offered any more help.

My oven had been temperamental since day one, then got worse over time. I do not use my oven that much so was not really worried or alarmed until a tray of cookies caught fire. It was set at 350 and jumped to 525 on its own. (I bought an oven thermometer to monitor) Minor burn taking tray out but all okay :-). Contacted Lowe’s where we bought it and they would do nothing (note: at this point the oven is 15-months old and out of warranty). Advised me to contact Whirlpool. Did that - they sent out a repair service and they determined it was the temp. sensor. It is now April 2014 and I am still waiting for the part (this all started Sept 2013). I have since talked and wrote to Whirlpool for this to be resolved and also asked that the range be recalled due to fire hazard at the least! When I spoke to them in December, they said they could give me ‘50% off the part’. Remember I am still waiting for that part, lol! After writing corp h/q, they said “Sorry, since we cant get the part why not have someone come in and take the old part out and have it rebuilt.” I ask you Whirlpool w/q would you be happy with that??? Will post any follow-ups... would love to hear from anyone else with this problem - model # GFE461LVS. Great day everyone. :-)

I originally purchased a Whirlpool hot water heater in 2005. After numerous problems Whirlpool agreed to replace January 2010. With the new hot water heater, everything was fine for the first two years. Now about every 6 months, we are having the thermocouple and the igniter. Each time you order the part, the part is free but you have to pay $30.00 for shipping. I am tired of dealing with this. We have decided even though we still have a warranty left on the hot water tank we are going to purchase a different one and never ever buy another Whirlpool product. They do not stand behind their products.

So I have had the washer for a few years - bought it new or at least I thought. First came a clunking noise - fixed that. Next came the F1 code and installed a new pump $90 plus dollars. After installation, Im still getting F1 code and am now being told it is the ERC control board or water inlet valve either way a guessing game which in the end will have cost me over $400 to fix myself. I wish companies like this would stand behind their merchandise.

After purchasing three gold series kitchen appliances in 2013 two months after purchase refrigerator failed. Whirlpool did not have a fix at the time. Told me I had to wait two months for a part to be engineered and then service to be scheduled which is not acceptable. They would not take back the refrigerator and give me a different model so I had to press Lowes to accept it back and they did give me a refund. I then had to purchase a different brand refrigerator which now I dont have a matching set in my kitchen.Then the dishwasher became part of class action lawsuit and now my gold series gas range is obviously damaged too. The control had the plastic panel is bubbling and it is split. Again after talking with Whirlpool customer service they refused to help with this at all claiming this is a cosmetic issue and it wouldve only been covered for 30 days from date of purchase. This gas range also has an aqua lift self-cleaning feature which does absolutely nothing. It does not clean the stove. You have to go into it and clean it the old-fashioned way with chemicals, gloves, mask and a scrub brush. These products are absolute junk and the customer support is non-existent. Do not buy Whirlpool products.

Whirlpool Accubake Gas stove/oven - Several times now, in the year and a half that Ive owned this appliance, Ive had issues with the knobs easily being turned on. The pilot never lights, and gas leaks horribly. One day I decided to take my daughter to the park and wed ran into the kitchen to grab a few drinks. A few hours later when we came home, I barely got the key in the door when I smelled gas. I left the door wide open and stepped inside the house and saw the not one, but two knobs had somehow been turned on. Im assuming that when my daughter and I grabbed our drinks, one or both of us must have barely bumped the knobs. We had to stand outside and leave the front door open for over an hour to air out the house!Ive found that I literally have to keep the knobs off the stove to prevent the gas from leaking in our home and someone passing out. NEVER in a million years would I have made such a huge purchase (and yes, its a huge purchase for a single mother!) on something thats used on a daily basis if I had known what a danger it could be. I almost forgot to add, that the stove top grill began rusting the first time I washed them off and the oven often does not light and we have to leave the drip pan unscrewed in order to light the pilot.

I have the 4.3 cu. ft. washer. This washer worked OK, but the lid lock does fail after about one year if the washer is in an environment where moisture may be present.I noticed the lid lock not working all the time about two months before the warranty expired. If this happens, call the warranty department immediately. After checking the ground wire and resetting the washer power over and over again, the lid lock finally stopped working completely. Here is how to fix it:There are two screws on the back of the top portion of the washer. Unscrew them from the silver straps. The washer lid will now push forward and up and off. Prop it up with a stick.Unscrew the two screws on the lid lock and start taking it apart (after reading this entire review). Be careful not to lose any parts and be sure to know where everything goes for re-assembly. Take pictures if necessary. Take the lid lock completely apart including any small pieces.The plastic slide needs to be cleaned. It has a spring that may fall when you pull it apart.The metal contact points inside the lid lock mechanism need to be cleaned. Be extremely careful when pulling the red cover off of the housing assembly. Pull the four metal contact points completely out of the plastic assembly. Be real careful with the black plastic slide piece, the metal rocker switch and the switch actuating motor. Use a small file and rubbing alcohol to clean off any green or white corrosion. Make sure to check all contact points.Re-assemble and you will immediately notice the lock switch working better. Re-install onto the machine. Re-install the upper portion of the washer. Start your laundry. Repeat after one year or when the lid lock becomes faulty again. These points should have been made out of a less corrosive material. Poor craftsmanship. Would not recommend.

Whirlpool Gas Range Model WFG524LAB0 - Purchased on 09/2013. Product works well but noticed back in July 2014 that cook top was not cleaning well. Did not mind it that much thinking it was just baked on grease and would just do a general cleaning when I get to it. After the holidays and now getting around to clean the range top, I discovered the cause of range top not cleaning well. The porcelain was chipping away.Today I called Whirlpool customer to complain and see what they do. They replied that it was just a cosmetic blemish and that was not covered under warranty. I told them that that cosmetic blemish lead to rusting and eventually result to failure of the product. They also said it was out of warranty but was eager to have a tech come over to check the problem out for additional fee.

I purchased refrigerator in 2010 through Sears. The freezer door began collapsing (like the air was being sucked out) and Whirlpool sent a replacement. I should have known at that point - they had over 20 in stock instead of making it to order with a several week wait as the rep expected. I complained again (out of warranty for the refrigerator, but less than a year for the replacement door) and was given the too bad, so sad - next question routine. Now the freezer wont hold frozen food. If I turn up the dial, I end up with frozen lettuce, etc. So much for Whirlpool! Im not so much angry at this point as I am talky - at the grocery store to perfect strangers, at church, etc. Im disappointed that Consumers didnt respond - they still rate Whirlpool fairly high - makes me doubt Consumers, too.

When my wife and I were planning our retirement, we made a to-do list before we officially stopped working. We are loyal Whirlpool users and over the next 3 years we purchased 4 major Whirlpool appliances in preparation of having 8-12 years of problem-free time as we go from a two-income working family to two people on fixed incomes. I retired in December of 2011 and unfortunately this did not pan out on 2 of the 4 appliances. The washing machine, in late February 2012, blew a transmission 23 months after purchase and 11 months after the warranty expired. Discussions with Whirlpool by phone were unsuccessful in getting the repair covered.Ultimately, this repair cost us $265.00. In late April, 9 months after the warranty expired, the refrigerator iced up and had to be manually defrosted, despite being equipped with ADS. My family and I did the defrosting because it was a weekend and tech support was not available. On Monday, the refrigerator was functioning, so I was told to run it and see what happens and call the tech if it happens again. I had done research online and found many folks were having trouble with this refrigerator model and the main problem was the control board”, a board that is used in many Whirlpool refrigerators. I ordered one after the initial problem and waited for it to ice up again. On Sunday, May 20, it repeated the same symptoms displayed and I put the board in myself and it solved the problem. This computer board cost me $95.81.I contacted Whirlpool about the two premature, post-warranty expiration issues in hopes of getting some reimbursement for the repairs. The Whirlpool rep told me that because there had not been a recall on either appliance, they could not reimburse me. They instead offered me a 6-month extension on the dishwasher I bought last July. I have been on several complaint websites and have seen the refrigerator control board repeatedly mentioned - all within the approximate 2-year timeline as my control board failed. My refrigerator was a GB9FHDXWQ01 model, but the control board is used in many of their refrigerators. If this has happened to you, please contact me at ** and, hopefully, together we can get enough data to get a recall and get proper treatment from Whirlpool. Please include your refrigerator’s model number so I can verify the board is the one in question. Thanks.

In July 2012 I purchased refrig, ed2khaxvb (model #). By Oct. 2014, after numerous service calls to unplug ice blocking chute, an ENTIRE door was factory ordered and DELIVERED. Feb 2015, A&E service installed new door. Later that day, I opened the freezer door which had insufficient suction and ice is again sliding down the chute to the floor. The stress this has caused me (87 yrs old). Case #, phone and ref..nos. could fill a book. PLEEEZE HELP. What can I do???? Ty.

We bought a gas hot water heater from Lowes on Dec. 31, 2010. In July 2011, there was no hot water. After much yelling and headaches, Whirlpool agreed to send out a technician to look at it, since I refuse to go in the attic and I will not work on gas appliances. After 7 days with no hot water, they replaced a valve that failed, they said, because our attic was too hot. The old unit never complained. Eight months later out, the unit went again (and we had an attic fan put in). This time, Whirlpool sent out a local plumber (and I paid for the call) though we had a warranty and extended plan with Lowes?! This time I was told no problem it was too windy and it blew out the pilot. Its funny we never noticed the attic being windy even during the hurricanes. Four to 5 months later, well, you guessed it but this time my husband just re-lit it. Then the next time, 5 months later, my brother-in-law did it. That was August to September 2012. See, this morning, there is no hot water. I had to fight with Lowes since we have the 5-year extended plan. I cannot get anyone to explain why it makes sense to them that a 2 1/2 year old hot water heater has to be re-lit every 4-6 months. Then I went online. Now I know why Lowes and Whirlpool are ignoring the issue. So, anyone know a good lawyer or what are they doing to get satisfaction?

This complaint refers to model number ET8MHKXMB. It was purchased in November of 2008 and the fan had to be replaced on May 29, 2012. The cost of this repair was $189.79. This is a terrible thing to have happened. Obviously, the fan was made cheaply. We are very dissatisfied and will not purchase another Whirlpool refrigerator ever!

I have purchased Protton 3 door (Protton 20142, S.N **) fridge in Mar 2016 and since purchase of the fridge I have facing cooling issue. Its take around 24 hours to make ice. After sales service is also pathetic because after raised request the service person came about 6 or 7 days later, and he did not check anything and recommend me to go to the service center. I am not sure why Whirlpool kept this type service person and service. My concern is if Whirlpool is not ready to provide home service then should mentioned in service commitment we dont provide home service. I am using first time Whirlpool product and I realized Whirlpool product are very bad and service is also too bad. I strongly recommend to everyone please dont buy the Whirlpool product and I also want to know either Whirlpool will provide service or this fridge product is useless for me.

We purchased this large 4 door refrigerator in December 2018, from Costco in Florida, having in mind with the 2 years Manufacturing warranties and 2 years of Costco warranties above the manufacturing warranties. We didnt expect any problems for the initial 4 years. Up on delivery some parts of the unit was missing, delivery guys said they will make a report for the missing left drawers and the parts. We did not have any manuals how to setup and use. After we called the customer service they send us the operating manual.We encounter several other problems with this unit and the most recent one to our surprise the warning light to change the water filter was on. We hardly using the water from the fridge because of the having monthly spring water delivery service. We called customer service and after explanation of our concern and following their instruction the light was on. Finally we were told that whether or not using the water filter has to be changed every 6 months and send us the additional service warranty contract which is $411.95 for 3 years. We still have 3 years 4 months remaining from our original warranty.

We bought a Cabrio washer less than three years ago. I have never felt that it got my clothes clean. The washer recently stopped spinning and agitating. We were told by a very experienced repair technician today that the gear case and bearings in the tub need to be replaced at a cost of $700.00. Needless to say, I am very upset. I called the Whirlpool Company and after being on hold for almost 15 minutes, I was told that my washer is too old to qualify for any help with repair cost or part replacement. My household consists of two adults. We do on average three loads a week. This is an inferior appliance and after this experience I will never purchase another Whirlpool product.

Very unhappy with my top load washing machine. I use more water. Can wash fewer clothes and clothes do not come as clean as with my older Whirlpool. This machine needs a SERIOUS AGITATOR. Will not buy another Whirlpool.

Purchased the Whirlpool DU915 in 2004. Its been 16 years and I havent made a single repair. A lot of that is just proper use, i.e. scraping off food stuff, using correct soap, etc. I have other newer Whirlpool dishwashers at rental properties which have required repair due to misuse. I would recommend Whirlpool products to friends and family.

I bought an American US Craftmaster water heater in October 2006. I have paid a plumber 3 different times to work on this and the pilot light will not stay lite. I used the replacement parts they sent, followed their technicians directions over the phone, etc. Nothing seems to work. Christmas was not pleasant at my house this year. I’m still taking cold showers.

Moved to new house with new Whirlpool appliances, including oven, in August, 2015. I did not cook in oven at all until Thanksgiving meal. Had something spill over in oven. Spillover caught fire. Oven at 350 degrees. Complained to Whirlpool. A supervisor told me that it is normal for spillover to catch fire. They sent out a tech to check oven, and said I would be responsible for paying tech. The tech explained that unlike conventional ovens, this oven has heating elements outside of oven, so to get to the temperature of 350 degrees, the heat at the bottom of oven can get to over 550 degrees. He could not get Whirlpool to replace oven. I didnt have to pay, but now I am afraid to use it. Some of the finish on the inside of the oven was burned away, so it is not like I can trade it in. I feel the oven has a defective design if spillovers are supposed to catch fire while you are cooking, and the finish gets damaged. I will never buy another Whirlpool appliance again, if I can help it.

I have a Whirlpool Cabrio washer and dryer combo. Recently, I have learned that the washer has a very common problem with the water pump. I have read amazing amount of complaints about this problem and apparently the company has nothing to say about this. The cost for parts and labor for replacing this pump is about $400.00, almost half the cost of the unit. This is unreal!

WTW6340WW0 - When washing clothes, on the last spin it stops and gives an UL error message. I make sure all the clothes are level and restart at that point but still the UL error message appears and water starts leaking from the underneath of the machine. Weve reset the and unplug the machine but no difference. Please help on what else to do.

Bought a Whirlpool Gold model GI6SARXXF04 less than two years ago and have already had three problems. The first was a faulty main water inlet hose that dumped water all over the kitchen floor. It was still under warranty so I didnt have to pay for it. Now have two additional problems. About two months ago there was a puddle of water under the refrigerator every few days. I finally figured out it was ice build up in the bottom freezer chest that melted that caused the water leak. The second issue is that the ice maker just stopped working. It had been working great this whole time and then suddenly it just stopped making ice. I contacted Whirlpool and they will cover the repair for the defrost issue but not for the ice maker. Gee, thanks, way to backup your product. Im guessing the reason they dont backup the ice maker is that its probably the more expensive repair. Like many people here I also will never buy another Whirlpool product again, regardless of what it is. Theyve shown me that not only do they produce inferior products, they also arent interested in customer satisfaction.