Weve had this Whirlpool 5000DW1 machine since June 2017. Never fills with enough water no matter what cycle you pick! Clothes come out with DRY areas on them! Obviously not clean. Who would design a washer that you put soap in and clothes right on top of that! Seriously, how ridiculous. I will forfeit the money spend on this junk if its possible to find something built today that cleans clothes.

Our burners broke down just 3 months after having purchased a new Whirlpool stove. Then a week later the oven broke also. I want my money back now. Do not purchase any Whirlpool products. Theyre garbage.

I have the same problems as the ones listed in complaint section. I bought 4 Whirlpool products at the same time: refrigerator, stove, and the Whirlpool duet. Washer is a front loader. We have had nothing but trouble. The company we bought the machine from exchanged the washer for the same model because the electrical was bad and the parts to replace were back ordered for more than 3 months. We are now having problems with the exchange washer. This time it is the same as the engineer remarked in his complaint the bearings are bad and it sounds like a jet taking off. It’s that loud.I went down to the place of purchase and I am in the process for the repair. I have a feeling this will not end well. Whirlpool, if you call them, gives you a run around or tells you they dont have you listed in there computer. We dont have the money to replace any of this. This new machine is only 9 months old. Whirlpool is making a killing off of fixed income people and the working class. You tell me who can afford the cost of that kind of repair or the cost of a new machine that only works for a couple of months. Why is 60 Minutes not on them like a bad smell?

My new Tridel Condo came with a brand new Whirlpool washer and dryer and the washer has not been working well since the beginning. After several service calls the repairman finally gave up and now were getting a new replacement. However its been a nightmare working with them trying to get this washer replaced. The Whirlpool delivery team and the service team cant seem to coordinate a time together for the replacement. We had to make a first appointment for the service guy to uninstall the old unit, the second appt for the delivery guy to drop off the new unit and pick up the old and a 3rd appt to install the new unit. Each appt has a 4 hour wait window. This is their standard procedure, which is totally inconvenient to customers. To make matter worse, the delivery guy came too early for a condo delivery (before 9 AM) and told us he will be back the next day. And he didnt show up. It looks like now we actually have to have 5 appts (including the 2 missed appts by their delivery guy) to have the washer replaced. All the time I wasted waiting for this delivery is worth more than the washer itself. What would be 4 hours X 5 appts = 20 hours. This is the worst customer experience ever. After 3 months of constantly calling Whirlpool and still no washer. Whirlpool needs to hire some competent people who actually care about servicing their customers.

The washer does clean simple stains. The clothes end up all twisted (sleeves & pant legs). Antiperspirant gets transferred to dark clothing. Large loads do not get clean and the response from Whirlpool was run everything on hot and for longer than normal times. The enviro rating and low water usage claim has resulted in a machine that does NOT fully clean clothes. Look elsewhere and do not buy.

I have had my Whirlpool Washer for many years. It agitates well and my clothes are always clean. They are easy to dry. The wringer wrings out all the water, yet they stay damp for ironing. You will love this machine. I am happy with it and hope it lives for a very long time.

I bought this Whirlpool Cabrio Top Load Washing Machine in December and have hated it ever since. The energy efficiency this item claims means that you will spend a ridiculous amount of time waiting for your load to finish. My family hates this machine and I regularly have to hear about how long the load is taking because the timer adjusts continually. Put in a QUICK load and it said 38 minutes, came back in 30 and it said 24 minutes. It is so frustrating!!! We are afraid to put anything on a heavy soil setting or anything other than quick, because it can take 2-3 hours to complete. I have to schedule a day to wash my bedding and there isnt any convenience in doing a quick load. I am going to have to sell this one and purchase another washer. What a loss!! This machine has been a time and money waster! I will NEVER BUY WHIRLPOOL again!!! I bought this machine through Best Buy.

Purchased the oven in summer 2015. Very disappointed in the AquaLift Self-Cleaning oven. Absolutely useless. Does absolutely nothing and I end up cleaning the oven by hand. As a senior citizen, this is uncomfortable; I have injured my leg in the process and now feel I must wipe the oven down after each use. I was so looking forward to having a nice clean oven at all times and its not happening. This is of no value to me.

Whirlpool WRF 990SLAM00 - Im 62, I have owned, and my family has owned a number of refrigerators and never have had any problems. I have been used to my refrigerators and major appliances lasting 15 plus years without any problems. I mostly bought Maytag washers and GE kitchen appliances. I had trouble with a GE dishwasher, out of warranty, but GE was very nice about it and came out and fixed it at no charge, then replaced it for free when it failed again. (No new problems in 4 yrs.). Then I made the big mistake of going with Whirlpool products in my new house in Florida, where I live half the year. What a mistake. First there was the Cabrio washer. After 1 yr and a week, It would not go to the spin cycle. I called Whirlpool, they said, Sorry, out of warranty. I told them, I only live in this place for half the year, so I have hardly used the machine. The Whirlpool person said, Sorry out of warranty. I asked for a supervisor and they were worse than the first person. The attitude was screw you, you should have bought the extended warranty. I called a repairman who fixed it for 150 dollars. During the spin cycle it gets really loud, but at least it works. Then the refrigerator. I arrived back in FL and the 1.5 year old refrigerator was not cooling. I called Whirlpool and said I needed a repairman. They said, Out of warranty, you can buy an extended warranty for 345 dollars. I said, No, a refrigerator should not fail at 1.5 years, send a repair man. He was great, but said the unit had a Freon leak somewhere in the box that was un-repairable. He told me, You need a new refrigerator. I will now call Whirlpool and see what they will do for me, but I expect little based on my experience with the washer, and others comments above. I will go back to all GE products after this as at least they seem to stand behind their products. Oh, and since Whirlpool now owns Maytag, as Whirlpool owns them now. Sad.

I purchased this set in November 2013, it is now October 2014. I made the same mistake as many others have made (according to the reviews that I have read on this site). Because I have owned Whirlpool brand appliances before - including washers/dryers - I assumed this new HE machine set would be every bit as good + quality. Unfortunately, I did not do my homework!Everyone is right - this Cabrio HE washer/dryer combo is nothing more than expensive JUNK!. My complaints are all the same as everyone elses: the clothes do not get clean, soap residue remains on clothes, the clothes even have parts of the articles come out of the wash cycle dry not even having had the water touch the articles in areas! The dryer has been repaired once already for a dryer sensor problem & overheating, now both the washer & dryer are making some ridiculous hum-drum noises! Even with the extended warranty that I purchased, I can see the loop holes built into it; theyve got me over a barrel with the nonsense mumble-jumble tactics of having to qualify for adequate service repairs for replacement of parts (3x on each machine) they cant find, before even attempting to negotiate a buyout that will never happen. Never again, Whirlpool anything!!!

I bought a Whirlpool refrigerator in April. The motor ran constantly. The company replaced it for me but it was back ordered until July. The one delivered in July kept freezing the items in my refrigerator. I had two service people come out to replace parts in the next couple of months. The entire time having to throw out frozen food. Finally, they had another one delivered in November. This one continues to freeze food in the refrigerator. Mind you, I just got it and they want to start again with service. Seems others are having the same issues. My 4 month old gas oven is also not broiling. Customer service is awful. Every time I call the wait time is over an hour and then they don’t really help. I would not recommended Whirlpool to anyone.

We purchased the Whirlpool Cabrio washer & dryer. The glass lid design is VERY POORLY constructed and should be replaced by Whirlpool. We paid over $200 the first time the lid broke and was told this is going to be a continuing problem. They were correct! We subsequently replaced the lid 2 additional times only to have the same break on the right hand side causing the lid to pop up. Something must be done and WHIRLPOOL need to care for their machinery. They should replace the lids or provide a major incentive for consumers to replace the washer. PLEASE DO SOMETHING!

Whirlpool Cambridge Model #WTW7300DW0 - Someone needs to help us consumers with this wash machine purchase being refund our money back from Whirlpool. It literally eats my clothes. I have 23 shirts that have pin holes in them and 1 shirt with large holes in it. I also have a ruined comforter and blanket. The comforter has soap stains everywhere which dont come out so its not cleaning the clothes, the blanket (which Ive had for over 30 years) was frayed one side, seam torn off - the piece never came out of the wash machine. I have pictures attached of the damaged. Its suppose to be Water Efficient - thats a joke! I do 1 set of king sheets. It runs for an hour and 20 minutes and fills water to the rim of the washer and does this twice. Id like them to pay for my water bills! Oh they came to service it only to tell me I was putting the clothes in wrong. The service company said I had to put the clothes against the sides and leave the middle open. They told me there was nothing wrong but consumer error. Well I did clothes today and aligned them like the service company said - 4 more shirts were ruined. Called Whirlpool today. They said they were sending someone else out to fix the problem and said, Unfortunately, we dont pay for damaged goods. Well from all the reviews I read Whirlpool needs to suck it up and recall this piece of crap they call a wash machine. Did I mention its only 1 year old, yea this is horrible!

I had a 6 year warranty on the new Water heater and about only 4 years into it the tank began leaking. Whirlpool replaced it but of course I was responsible for Parts and labor to replace it. The replacement only lasted just over only 2 years and just outside the total of 6 years from original purchase date on the first. Whirlpool refused to discuss it since it was a few months out of warranty. If someone else has purchased this heater it would have failed at 2 years and they would have had to warranty it anyway. I will never own another Whirlpool appliance because of their substandard products and warranty. I only wish I had reviewed the reviews of others and taken their experiences into consideration and not purchased Whirlpool. I am now out for another heater and reinstallation charges again.

Whirlpool Cabrio Washer and Dryer - I have had all of the problems that all of the other 900 people have complained about! The washer does not wash anything properly. I have even experienced having something such as a bit of cereal stuck to a dishcloth and it was still on there after a full wash cycle. All of my whites are now grey and stained. All of the sheets end up with a huge dirty ring the size of the tub in the middle of them. Everything comes out in a tangled mess of knots! Very frustrating! Everything comes out smelly as if its been sitting in the washer for days. Nothing smells fresh and clean like it should. Energy wise, we are using two and three times the amount of energy as I am washing and drying things for two or three times over, which brings me to the dryer. I put one single load in and it takes two or three cycles to dry it properly. This is unacceptable and I cannot believe that we cannot get some satisfaction from someone in this regard! We bought our set from Sears and I feel that they obviously know of this problem and still continue to sell Whirlpool products! Weve all been taken for a ride and Whirlpool should be held accountable for ripping people off this way. Someone please help!

We purchased the Whirlpool Double Oven Range model GGG388LXS in April of 2011. The reason we purchased the oven is that we are empty nesters. We almost exclusively use the small top oven. We have streaks between the double glass on the bottom oven. We can not clean it. It is obviously a design flaw. I looked on this site to see if others have the same problem as it is too early to talk to customer service at Whirlpool. How have others fared with this obvious flaw?

We purchased a Whirlpool Cabrio washing machine in September 2006, and have had nothing, but problems. I constantly have to get online to check error codes. Several months ago, the washer just stopped working. We called Whirlpool technical support. They said wed have to pay for a repair. After several calls to Whirlpool for help, I found online references to a recall for the same problem. Whirlpool NEVER mentioned that the washer was recalled for the very same problem. I called them back with the recall information, and they politely sent someone out to rebuild the washer. Less than a year later it is no longer working, again. I went online first this time, to check for further recalls and complaints about the current problem (faulty control panel). I found many complaints about the same problem--even a reference to a class action law suit. Whirlpool said they were unaware of the problem, didnt have many complaints, and are unwilling to help. I asked for a supervisor, Benjamin, and he said there was NO means by which I could further escalate my complaint.

Whirlpool Cabrio does not clean clothes and leaves white residue. I have had it for 1 year. Spent so much money on this set of washer and dryer and it is a piece of junk. Whirlpool customer service does not care or respond. Worst purchase ever.

We have just built a new home and have spent a ton of money on appliances. I so wish I had looked up the reviews on this Whirlpool Cabrio Washer before we bought it. It makes a very loud annoying sound through at least a third of the cycle (which I was just told by Whirlpool is the normal agitating sound). We have also had to have service out here twice in the first few months because some of the clothes come out dirty in areas that were folded over because of lack of water even on the high water setting. It also, ripped my favorite white blouse right in half. Trust me DONT buy it, you will be sorry.

Whirlpool Gold french door refrigerator. Ice maker stopped working and freezer stopped freezing. 888 complaints on these and they deny a problem.

Whirlpool’s water heater coupler. Our plumber came to our home and explained how there was a problem with our type of water heater from Whirlpool that had been sold from Lowe’s between 2000 and 2006. We purchased ours in 2004. I have the receipt. Our plumber stated the underneath screen was clear and in good shape. He also said they had other water heaters with the same type of problem and those companies had provided the new part free and free shipping due to the suit. Whirlpool has not. We have been without hot water for a couple of days and we are hoping to have the piece by tomorrow. Since this suit has already been dealt with, then how do I get my money back from Whirlpool for being dishonest with requiring me to pay? Do I need to file something? I have followed the links and I have been researching it and our model number and serial match the product that was found faulty.

My old 25 yr old Whirlpool died and was shopping for a new one. I saw the Cabrio and was really impressed by the features and large capacity interior. I can say that I thought my clothes were getting clean until I looked closely. I have never been so disappointed with this washer. I wish I had my old one back! Clothes arent clean, they are so twisted when I take them out and theres a horrible smell, like oil burning when it runs. The machine would fill up and when it would start to wash, it wouldnt, it would stop. And a loud humming noise was coming from the back.I shut it off and turned it back on and it wouldnt clear. I had to unplug it and plug it back in to clear it and start over. The bearings are gone now and I was going to have a repairman come and look at it, but now I wont bother! After reading everyones comments this Cabrio is a piece of junk and Im sorry I ever bought it! So now Ill be shopping for a new one tomorrow with an agitator!!! Im not impressed with the HE appliances!!! Ive owned this POS for not quite 6 yrs. Expensive to purchase and I will not recommend Whirlpool to anyone! Its sad that companies today make cheap products!! Built to last... ha!! Well never see those again!!

I have been married for 43 years and started my marriage with a Kenmore Washer and Dryer. That was because my mother, aunt, and grandmother all had Kenmore Washers and Dryers. Kenmore was made by Whirlpool. In 43 years I have gone through two sets of Kenmore Washers and Dryers, and one set of Whirlpool Washer and Dryer. I have always been very pleased with your product and have never considered buying anything else. However, last year we bought a new Whirlpool washer and dryer. I have no complaints about the dryer, but this washer is a piece of **! It is a cabrio top-loading high efficiency low-water washer. What idiot came up with this idea? Tonight I am once again having to divide my washer load and run them for at least a second time. This is not cost effective!!! This sprinkling with water and sucking it out doesnt work. Not to mention that since we have gotten these wonderful energy saving appliances our electric bill has increased instead of decreasing. You need to make a washing machine with a wash tub and agitator like you use too.

I bought new townhome on 2018, in 6 months the top drawer broken, because stuck, after one year passed from the one year warranty start freezing all my groceries, milk, fruits. I turned off many times, not fixed. I am surprised paying so much money for appliances and turned out so cheap products and last only one year!? Older fridge last 10-15 years!! Companies ripping off people pockets. Very unhappy about this. Now services technician coming we have to pay for ....

We were at end of cooking salmon in CorningWare and the door blew open with amazing force!!! It is a double oven... Sounds like Whirlpool doesnt care so trust me we are not buying one ever again. :(

If you have the double oven below with bad board, start shopping for a new oven, but the part is no longer made. How can you end of the life a product after only 6 years? This is about the RBD305PDS12 double oven! I have wasted 3.5 days with Whirlpool/Maytag. Its very Frustrating how each department passes you along and makes promises about what the other department can do, resulting in zero satisfaction. None of them are well informed to say the least.I have a 6-year-old double oven that has a bad board and after 3 days, I find out it is no longer made. I paid $1500.00 six plus years ago and now I get to spend $2000 plus to get a new one. Again, how can you end of life a product after only 6 years?

Your Whirlpool French Door model # WRF993F1FM is a piece of junk... Had the fridge less than a year and had to have repairman come and fix it twice already... Would never buy Whirlpool Product again. Builds up ice in the refrigerator and then loses of most of the food in it. Leaks the water right onto the kitchen floor...really pitiful to spend more than 2000 dollars for a fridge that is a piece of junk.

I purchased a water heater in 2011 and have had the thermostat replaced at least 5 times! Now, not only does the heater not heat the water, but it has rusted through and ruined my floors! They say they will replace the thermostat (oh yeah, yet another one!) but what about the crappy thing in the closet. I will NEVER buy anything that says Whirlpool on it. They dont stand behind their product and have made no efforts to correct the issue. There has to be a lemon law clause that would be applicable in here somewhere.

Whirlpool Duet pair. Like Whirlpool products and have had good experience with them. Have had the pair for 3 years. Like the way they wash and dry. Clothes do not take a beating. Only dislike is the vibration on the washer. I look for capacity and extra features such as: steam option and extra cycles. Now I also look for noise and vibration. Would definitely like to stay with Whirlpool. Definately cost is important, but for the sake of a few dollars more the options and the brand are something to be considered. Having a steam cycle and wrinkle cycle are important in any dryer.

We started noticing pools of water on the floor on the left side of the freezer. We would then open up the drawer and it was covered in ice. The water was not noticed until the morning so it has caused damage to the floor and molding in our house that was built in 2012. I called the repair company that I used to have my Whirlpool oven fixed (broke twice). That is when the manager gave me the lowdown on what has been happening with this fridge. He told me to call Whirlpool and have them pay for the repair and part and to research online, that it is a design flaw with the freezer and the p-trap and draining under the ice maker being not efficient.I called Whirlpool and complained. All of my appliances are Whirlpool and I spoke to a Supervisor. They only would not agree to pay for the repair and only will pay for the part (which is only $27.00). This fridge is 15 months old and I am irate at the lack of customer loyalty from Whirlpool. They responded the exact same way when my oven broke a month out of warranty. I will never buy another Whirlpool appliance again, and would like buyers to be aware before they buy an almost $2,000 fridge.

We purchased a Whirlpool Range from Brands Mart USA and did not try to use it for quite some time because our house was not ready to move in. When we tried to turn on the oven it would not come on. We called a repair service and was told the Motherboard was not working. We realize the warranty was out on the stove but it never worked and the stove is Brand New. We called Whirlpool and they was going to repair and changed their mind on December 18, 2014 at 8:54 am. Before that call we had spent quite a lot of hours on the phone with Whirlpool and Brands Mart USA.. We purchased three appliances from Brands Mart USA Range, Dishwasher and Microwave at the same time they were all Whirlpool products. What happened to Good Customer Service and Return Customers for Job Security? Well neither Company care for their customers. We did not break a motherboard for a stove oven because the range was never turned on because it was broken when purchased.. We are unable to get any help from either company. I talked today to ** & Supervisor ** from-Whirlpool and ** - Brands Mart USA, again no help. Why transfer you from one company to another for 1 hour and 45 minutes? WISH I COULD GET SOME HELP. And we wonder why companies go out of business - word of mouth complaints and especially with Senior Citizens like us.

I bought a Whirlpool washer in Aug. 2015. At the end of September I had to call and get a repair man to come out twice because my clothes got stuck way down under the agitator. Not only that, but it does not clean my clothes well at all. I am really dissatisfied with this washer!!

My refrigerator will be 3 years old in September. It stopped working two months after my warranty ended, in November Thanksgiving Day. I was so thankful that I had snow on my deck to keep everything cold. I had several family members in my house and watching my husband defrost a frost-free frig? This was a nightmare. Then a few weeks later, my husband company refrigerators did the same thing: freeze up and stop working. He defrosted theirs as well.I know that lots of consumers have had the same issue with any of the bottom freezer refrigerator doing the same thing. I think we, consumers, should make these company recall these lemons. Why should we have to pay more and buy more our parents had their appliances last for years. He had done this approximately 3 times since my warranty ended in September of last year. The problem is the food goes bad, the freezer ices up, causing the refrigerator to ice up and stop the air flow.I contacted the company and this is what they told me: I had to pay $295.12 to get the repair completed. It was the DEF control board. I guess others have the compressor go out and that cost over $600 to fix. Why is it our fault as a consumer buying their products promised and concern for 1 year, not 10 years. It is no wonder why America is broke? My question to the Whirlpool was, how on earth can this be the consumers fault? Here is their reply:According to the model and serial number provided, we do not indicate that there are any known recalls with this particular model. A recall requires that a product poses a threat to a persons life or health. Since this is not the case in this instance, we do not have a recall. Once a product warranty has expired, any costs for maintenance, service, or component replacements are then within the owners time frame of responsibility. Taking this into consideration, I regret to inform you that due to the age of the product, we will be unable to assist with the cost of the repair. If you have purchased an extended warranty, we would recommend contacting your extended warranty provider directly to discuss the options they provide.Oh, they sent me a postcard asking if the repair service I received was good... Yes, the company who came out did a fantastic job. I think I may have to call them back; it is acting up again. I have 90 day warranty....

This is the worst washer/dryer I have ever had. It is so damn loud that the neighbors can hear it. Water level is too low. Today the dial is making a buzzing sound. I have to re-rinse the clothes. It does not spin enough, have to re-spin again. What kind of energy saver is this, NONE. They said thats the way the machine is, loud, thats bull. No machine should be like that. I threw money away when I bought that piece of (you know what). Dont buy this machine. Consumer Affairs, you should pursue this product with Whirlpool and have them do something about it. They do absolutely NOTHING.

The front of the stove gets so hot you can burn yourself and I feel it is not safe around small children or grandchildren, and it should addressed to fix the problem not just cover it up. Please give me the info to fix the problem before I have to sue over my grandchildren and great children getting burned.

I like the double bottom french drawers but I don’t like that the top door hinge covers are plastic. Also I wish there was more height inside the refrigerator for tall bottles and pots. The wheels are great for moving.

We purchased a Whirlpool hot water heater approximately 4-5 years ago and have had problems with the pilot staying lit. I contacted Whirlpool and their trouble shooting included doing a draft test (I am a teacher not a plumber) and removing the closet door that houses the unit. I am very frustrated by this entire ordeal and would like if they would replace the entire unit. At this point I dont want another Whirlpool product. The plumber made a service call at 12 noon and by 3:30 we had luke warm water and by 6:00 pm the water was ice cold! I will never recommend any Whirlpool products.

I have used my new Whirlpool range (D-MGR865OES) about a dozen times and the damn thing is going to catch me on fire. I cannot reach the pans on the back burners without rubbing the knobs on the front and turning on the front INFERNO BURNERS AT MY ARM. I cant reach the matching microwave above either. The front inferno burners start on high then can be turned down. It happens every time I go near the thing. Either I inadvertently turn on the fire or just the gas a little and dont realize it until I smell the strong odor of natural gas. Tons of other problems, but this is the worst of all. I called the manufacturer and they call it Buyers remorse and wont give me a credit back. Tim at Freds Appliance just never returns my calls for a manager to call me. I WANT A DIFFERENT RANGE. Buyers remorse? You betcha!!! Never Freds Appliance or Whirlpool again. IF I GET BURNED I WILL PROVE IT IS DANGEROUS IN A CIVIL LAWSUIT. The manufacturer stated on 5/6/16 that there is nothing wrong with the design of this range. I do believe that the other comments are true and my salesman Tim at Freds Appliance lied when he said that the star score was not for the model I was purchasing. They will say anything to get your money and then disregard any further communication. I bought a full house of appliances at Freds Appliance. They know I wont be buying again for 10 years. How do they stay in business?

Im 61 so I have some experience. I personally know fridges that have lasted over 20 years. I just Googled it and found out the norm is 14 to 17 years. This hunk of crap lasted 4 years. As soon as I got it home and plugged it in (4 yrs ago) the most noticeable thing was the noise. It sounded like a tractor! I considered taking it back (wish I did). Then after a couple of years the pull handle came off! The whole time we had to be careful the door was closing properly. It was problematic. Ive owned (and re-sold) about a dozen fridges in my life. This the first one to fail on me. It was bad from day one!

I am an apartment manager. We purchased a Whirlpool Refrigerator (Refrigerator FFHT1817LW8) for one of our apartments. When it arrived it was missing a shelf next to the butter dish, also two of the bars that were to go in front of the shelves were the wrong size. This was at the beginning of April, it is now the second week of July and I am still dealing with this issue. The 1st company that was sent out to take care of the problem, A&E appliance, dropped my call so many times I ended up refusing to deal with them anymore. They also sent techs out 2 different times, and both times the wrong parts were ordered. Finally a different company was sent out and they told me that there was nothing that they could do, the shelf did not exist, even though the paperwork that came with the fridge showed a shelf next to the butter dish. Finally Whirlpool offered to order a whole new door but this would take 6 to 8 weeks...I had already been dealing with this issue for over a month. Home Depot stepped up and replaced the fridge; however, when the new fridge arrived it had the exact same issue, no shelf next to the butter dish. That fridge was returned and we ended up getting a completely different model. I canceled the door order with Whirlpool twice! It was supposed to be sent to Home Depot; however, Whirlpool still shipped it to our complex, and to a completely different apartment! It has now been going on 2 weeks almost 3 and the door has not been picked up yet! Despite my repeated calls into the company... I have asked to speak with a supervisor and was told that I couldnt. I have asked to be transferred to and escalated department or complaint department, I was told that I couldnt. There was a phone number I could call to give a compliment to.... LOL!! I would compliment them on their ability to provide the worst service I have ever experienced in my life! I was told a supervisor would be contacting me within 48 business hours, they havent. I have been told that they sent an email in a RED folder to their escalation department and that is all that they can do.... still havent heard anything.... seriously? I have now advised my company to no longer purchase any Whirlpool products... and its funny because we are going to be remodeling all of our units soon and that includes appliances... I have also shared my horror story on Facebook. Maybe as they are going bankrupt they will start to care??? Somehow I doubt it!

We just purchased a new fridge - September 2021 -- Whirlpool side by side. Why is just okay? It is a loud refrigerator. A roaring sound is pretty constant. The ice tray in the door has no recessed tray ... so water and melting ice just follow down the front of the door and onto the floor. Two days after purchase we went back to Lowes to return this fridge ... but all the other refrigerators do not have a recessed ice tray. And since they are not plugged in ... who knows if they roar.

I am on my 3rd refrigerator from Whirlpool. The first one lasted 8 years, the second one lasted 6 years, and now the 3rd one has only lasted 4 years. This is just too much money to pay for a supposedly nice quality product and it go out as the warranty goes out. The second we had to replace the icemaker 3 times and a compressor. Now the 3rd is not cooling.

We saw water all over my wood floor and traced it to the lower freezer unit of my 15-month old refrigerator/freezer. We had to call a repairman which traced the problem to a frozen defrost. He put in a new thermometer at the tune of $200 and now we have to deal with a wood floor problem on top of it. I purchased because Whirlpool was always known to be a quality product. I wont make that mistake again.

Whirlpool microwave model # gh4184xsb1 handle is falling apart. I have replaced the hood vent twice and the entire door once and now, its the same problem again. The plastic becomes brittle over a year to two years of use and falls apart. Whirlpool will only stand by their one year warranty, and is not concerned about a problem that many of its customers are having. I have read many complaints on the web about this same problem. My wife and I have decided never to purchase Whirlpool products again.

We purchased Whirlpool Gold Accubake, double ovens (gas) in 2005. Since then, we have experienced identical failures (8 to date) during the self-cleaning cycle in which the high temperature burns out the thermal fuse of the ovens. This requires two Sears technicians to repair the unit (it requires two technicians to pull the oven out as the fuse location is in the back of the unit) and leaves us without use of both ovens for approximately 2 weeks (scheduling parts delivery and technicians through Sears home repair is not an expedient process).After checking other consumer product websites, it has become clear to me that there is a known design defect with these ovens in which the thermal fuse is not adequately insulated from the high temperatures during self clean; it therefore trips and burns out during the self-clean cycle. While not having access to ovens for about two weeks/year on average may sound acceptable to Sears, the reality is that the problem has escalated in frequency since purchase. In 2013, we are going on our third repair of the same problem (that makes 6 weeks of non-usable oven time in one year) and Sears will not consider replacing the unit, despite: 1) our obvious dissatisfaction with a lemon unit, 2) a well documented history of the defect with this particular Whirlpool oven and 3) an ongoing and escalating repair cost to Sears (it is under their extended warranty so the repair cost is on them although we did pay for this service up front on our appliances).I would stay away from not only Whirlpool appliances but also Sears as there doesnt seem to be any regard for the customer experience and taking care of a product problem (the right way) with a known defect. Sears has an opportunity to make this problem go away quite easily and retain a customer - fix the problem permanently or just replace the defective unit. Unfortunately, my experience to date with Sears standing behind the products they sell provides me with little confidence that either will happen.

We moved into a new home (brand new construction) in Dec 2018. The ice maker/water dispenser has never worked. Weve had 2 different repair people come a total of 5 times to no avail. Now have to deal with Whirlpool directly to deal with Warranty. Will Whirlpool offer a new fridge? No, they will send a replacement door. 8 months later and we still have a fridge that does not work. Not impressed with Whirlpool and extremely unsatisfied with the produce. Do not buy this brand.

Whirlpool washing machine M# wtw7340xw2 / S# c14270996 - Bought in 11/26/2012. Never was real satisfied with the way the clothes were washed. They never came out real clean and smelled like there was still soap in the clothes. It has been less than two years and now it will not run. Turn the unit on and all it wants to do is turn on the pump to drain the tub. Im a refrigeration technician and know how to run a diagnostic test Whirlpool has for this machine. I get an LF code which is water long fill so I checked out the water tube which is ok. So the problem is in the circuit board not sensing the water level. To replace this board is around $350 dollars and if I had someone else do the work I would be looking at over $550 dollars. I only paid around $500 dollar for the washer so it does not make any sense to put a new solid state board into this washer which cost as much as the washer. Our old GE washer lasted us for over 20 years and did a better job washing our clothes. There should be a better warranty on these machines than one year. I did not buy the extended warranty because of the cost and I expect that the product should last at least 10 years or more.

Do not buy Whirlpool appliances! Save yourself the trouble. I have a Whirlpool free-standing gas range that I bought when I purchased my house in June 2008. Just the other day, the oven stopped working. When I went to turn the oven on, I can hear a clicking sound but the burners in the oven do not ignite. I called Whirlpool and they offered to send someone out to fix the problem. By the time someone comes out and charges me for parts, labor, etc, I will probably have paid half of what I paid for the range when it was new! I also had the same thing happen with a Frigidaire refrigerator last year! The bottom line is that brand name appliances are not built the way they used to be. I am actually looking at buying a Samsung or some other model and try my chances with them!

The capacity is small but it does a good job of washing and drying the dishes. I always check to make sure that all dishes are washed including silverware and they are. My dishwasher is quite old but it is still sufficient for our use.

I got a BRAND NEW Whirlpool from Habitat for Humanity. I registered it as a new product and was told it came from Lowes. Habitat only warranted it for 30 days but when it went out in 60 days, I called on the warranty. They sent out a repairman who said it was unfixable and after 2 weeks waiting to hear from them, Whirlpool said they would not honor the warranty because the serviceman said it had been dropped. I am a disabled senior citizen, I guarantee you I couldnt lift it long enough to drop it. Habitat said they didnt drop it and so did Lowes. Meanwhile, Whirlpool had the nerve to send me an extended warranty for the same refrigerator that they wouldnt honor the original warranty and they treated me like I was just trying to cheat them or something. The only thing I can do now is put it out in my driveway with a big sign on it to warn others NOT to buy Whirlpool products. Big deal.

Model # WMH 1163XVQ-1 manufactured 2010 however I purchased and installed it in July 2011. Noticed a small crack at the base of the handle about a year later. Within the past couple of weeks cracks are appearing everywhere including around the handle, the entire exterior frame as well as interior frame of the door. Neither my wife nor I slam the door or mishandle it to cause this damage. Called Whirlpool this week. Bottom line is that it would cost nearly as much to get a new door as to buy another microwave. This is an over the stove model. My previous microwave was GE and lasted over 15 years. Wont buy Whirlpool again.

They attempted to fix our fridge, 1 year into owning, claimed no parts available. Never fixed, fridge died. Refused to repair. Offered us a 15% Visa gift card on another Whirlpool. Unacceptable, they can’t fix their product, and will never recommend anybody go through my familys $3,500 wasted fridge experience. Don’t trust them, they lie, and just escalate it to another liar in the customer service department.

Havent had any issues with it. Works great but does end up off balanced quite easily and halfway across the garage. Washes clothes like a maid. Is kinda small for bedding.

This Whirlpool refrigerator is only 1 year and 3 months old (just out of manufacturers warranty). I am very happy that I bought the extended warranty. I have had to have 2 service calls in the past month. On the second one I was told the compressor needed to be replaced. I have had refrigerators that were 25 years old and never needed service and are still working. I have seen many of the same problems being reported on Whirlpool Refrigerators of this type. I recommend you steer clear of them. Also KitchenAid and Maytag because Whirlpool makes their refrigerators too.

We purchased our Whirlpool refrigerator Model # WRT138TFYW on March 2012. We first started noticing that the eggs and the milk started to get icy. We lowered the setting from the normal setting to the lower setting. This seemed to work for about 5 months then things started to get icy again and this time it started making a loud noise. Then in August, we called Whirlpool, told them what it was doing as it was still under warranty. They sent out A&E, the biggest crooks I have ever dealt with as well as rude people. The service guy said it was probably the Frost board. He ordered the part and put it in. Afterwards, we asked him why it was still making such a ruckus. He told us this was normal. Now we arent a professional and dont know about Appliances so we took the technician for his word. Then this past December, the refrigerator wasnt cooling as good. The next day we noticed that things in the freezer wasnt freezing either. We called Whirlpool, told them what was going on and that they needed to get someone to fix it. This was when we found out that the refrigerator only has a one year warranty. I got them to agree to pay for parts and labor after getting down to the fact that this problem went back to the very first time while it was still under warranty. They sent out A&E Factory Service, again the biggest crooks there is. They checked the refrigerator and told us that the compressor and evaporator was bad. They ordered the parts and that was the last we saw of them. We got Whirlpool to send someone else. Now up to this point, I have to give them credit because they have been really nice. Then when the other technician from Americus Appliance (Very good guy, would recommend to everyone) asked why both parts were ordered, we told him that the technician from A&E said it needed them. He then installed the Compressor and told us that there was nothing wrong with the Evaporator that he could tell. He then filled it with Refrigerant and the freezer was getting very cold. Then about an hour I went to check to see if the refrigerator part was getting cold and it wasnt. I checked the freezer at this time and noticed that the freezer was getting warmer. We then called the service guy and he checked the refrigerator. This was when he told us that there was a leak in the wall of the unit and it couldnt be fixed. We called Whirlpool and told them what the technician said and asked them what they were going to do. They then said they would send everything to the exchange team and go from there. Now we are waiting to see if they will replace the refrigerator. Personally after having to replace a Brand New Washer a year and 2 months after the purchase and possibly now a refrigerator that is less than 2 years old. Buyer Beware. Check out the warranty on a GE. They have a better warranty on their refrigerators than Whirlpool does.

On October 25, 2014, I lost my home, all of my belongings, and nearly lost my wife when my Whirlpool range model xfe371lvbo shorted out and caught fire. After spending thousands of dollars for an independent investigation to be conducted on the stove, it was determined that the control panel on the console shorted out, causing the fire. Since then, I havent had any response back from Whirlpool. I am in the process of meeting the required criteria for filing a claim, but have some questions, and everyone seems to be ignoring me. Please help.

I bought a Whirlpool refrigerator almost 10 days ago. They delivered a broken refrigerator and then the technician raised a replacement request. And then started the game of ignorance. Since 10 days I am calling hundreds of Whirlpool persons including Area manager, ware house, customer service, nobody is giving any date when I will be getting it. Moreover, they have stopped taking my call recently. Right now, I am at a loss how can I get a refrigerator or my money back... Last option is consumer forum. I really request you to never buy a Whirlpool refrigerator.

Whirlpool Gold GC3SHAXVBOO - Two issues in two years. We purchased this refrigerator online through Whirlpool in April 2010. Almost a year later, a circuit board went. This was repaired under warranty. Our refrigerator was making loud cycling noises and we were told this was normal. Now a year later, again we have an issue. This time its the compressor. We called customer service and were told there is nothing they can do. The cost to fix approximately is $700. This is very upsetting to buy a $2000 refrigerator and have two major issues within two years and then not have the company stand by their product. I would wonder how many other people have this model and have these issues as it seems like a lot. Whirlpool customer service is terrible, non-caring and offered no assistance.

Problematic... constantly out of balance... and will Not spin out due to this.. Sensors are very sensitive... have to unload and reload.. Most times have to wring out by hand.. Definitely a defect of these machines.

The space could be laid out a little better. The flimsy shelf is not real stable for foods or ice tray. Where the shelf locks into the side wall is not deep enough to stabilize the shelf itself. The flat indentations in the bottom, where they meet the front, have an edge that makes properly cleaning the freezer a bit difficult.

Ive had the WDF510PAY dishwasher for 3 years and the circulation pump broke. To be more specific the impeller inside the circulation pump warped and then basically got lodged because it became oblong and then it wouldnt pump water to the spray arms etc. I bought a new pump because the warranty only last a year. The pump cost around 90 bucks. After not even 1 full year this factory replacement pump failed again. I reviewed other Whirlpool dishwashers more expensive and I found they all have this same junky circulation pump. Im not sure of a better dishwasher but I would never recommend a Whirlpool dishwasher again. They also use the same circulation pump in Maytag and many other brands. Whirlpool or whoever designed and sold this pump to Whirlpool should be tracked down and beaten. Simple products like dishwashers should last more than 3 years. The technology is nothing new. A product should last 10 years at least.

This washing machine is a piece of junk. It broke down exactly 2 days after the one year warranty expired. Home Depot said there was nothing they could do and Whirlpool said the same thing. This washing machine was not used on a weekly basis. It perhaps washed 20 loads during the course of the year. I had many issues with the sensors before it broke down completely. Sometimes, half the clothes would be dry after the entire cycle. I was so angry that I had a local independent contractor come in and look at it. He said the motor was broken and needed to be replaced. So much for $700 down the drain. I will never buy a Whirlpool product again. This was the worst experience Ive ever had with an appliance.

First of all, I want to thank all of you who took the time to write all your comments. You have helped educate me in many ways. For one thing, I had no idea that Whirlpool made such bad appliances, or at least water heaters. I pretty much grew up in a Whirlpool household. But that was a long time ago. Things change. Anyway, I too bought a Whirlpool from Lowes about four years ago. It was the top of the line 50 gallon energy saver, and it has had problems staying lit for the whole time I have owned it. Because I read your comments before contacting Whirlpool (this time), I knew exactly what to expect. And that is what I got at first--someone trying to sell me parts via shipping costs. I said no to that, and a rep called and offered to replace the unit, which is exactly what Whirlpool should have done for all of you. I am writing this out of courtesy for Whirlpool. They did the right thing for me, and I truly do appreciate that. On the other hand, Lowes wants $700 to deliver and install the new unit. I live seven miles from the store. They set my other water, the Whirlpool I purchased from them, up in my garage. It is extremely easy to get to, and it is all up to code. In other words, even though they sold me a defective product and profited from both the sale and the delivery, they now want to do it all over again by charging so much for the set up. They did not even offer to prorate the new install. Of course, I will hire and pay a certified plumber to do the job, but I am very sorry to lose Lowes. I have always enjoyed shopping there. Home Depot is just across the street, and even though I have learned not to purchase a water heater, or any major appliance there either, I will go there from now on. Losing my business might not worry Lowes a whole lot, but two years ago I bought $5,000 worth of fencing from them, and God knows how much over the years. If you and I and all the thousands of other unhappy customers would stop going there, they might feel a bit sorry for doing us all so dirty. Agreed? Thanks again, you guys.

I apparently am one of the lucky ones to have an electric water heater. My unit started giving me failure codes during the Christmas holidays. Each time it would fail, I would get a different failure code indicating the upper element, the lower element, and a sensor failure. After testing all 3 of these components, it was determined to be a controller issue. After speaking with Chris on the phone, he overnighted a new controller to me. I installed the new controller and had no more failures. Hot showers for New Years! Thank you Chris.

This washer has been a lemon since the day we bought it. Always leaves marks all over dark clothes. Had to have a part replaced before we owned it a year & repairman from the company said they have to replace that same part every time they go out so they carry them on the truck. Latch broke after owning it for less than 2 years & now it no longer spins water out of clothes. All this & we havent even owned it 3 years. I had a GE washer for years when I first got married & had children. Never had problems like this. Paid it off on Monday & on Friday it became a piece of junk. How is Whirlpool getting away with this misrepresentation? I dont even see how they can call it a washer.

Our water heater pilot light has started to randomly shut off leaving us with cold water to shower in on numerous occasions. We hired a local appliance company that we are familiar with to come out and look at it. The tech thought that replacing a part would fix it. It didnt (which I will take up with them). After doing what Whirlpool asked us to do it still is not working. I called them back to warranty the tank and the rep keeps repeating it is a limited warranty so basically I have to pay the service call and labor charges to look at, repair or replace which is going to cost nearly as much as it will to just buy a new one.

I purchased a Whirlpool front loader as well as an extended warranty. The machine worked well for about a year and a half until i noticed rust patches beginning to form on the front of the machine. We contacted the retailer that we purchased it from and they suggested that we call the people that we had bought the warranty from. Unfortunately, the warranty does not cover rust, so we have to wait for it to rust out and just buy another one. It is only 2 and a half years old and is totally rusted across the front of the machine! It is extremely unsightly. This is the second Whirlpool washer that we have bought and the second one to rust out on us. I would never buy another Whirlpool appliance, and extended warranties are not worth the paper they are written on, let alone the amount that you pay for them!

I purchased the top-of-the-line Whirlpool Cabrio washer and dryer. My washer is 6 years old and will not complete a wash cycle. According to the repairman, the drive shaft is stuck and it will cost $500.00 to repair it. When speaking with Whirlpool, their suggestion was to buy a new one and get an extended warranty. This company is a total disappointment.

I purchased the Cabrio washer/dryer in 2006. We have had it repaired 6 times and I even purchased a two year extended warranty after having issues with it the first year. Now I seem to be in the same boat. The washer will not spin and drain. This has already been looked at by a technician several months ago. I feel like this product is faulty and has not worked properly from the start. Are there lemon laws for appliances? It seems that this product would qualify. I will never purchase Whirlpool again.

I have had this Cabrio washer and dryer for two years now and I would do better washing my things by hand. Save water, sure there is none!! I have a glass lid and I actually stood there and watched a cycle and the clothes on top never even got wet!! My whites are now gray!! Called the company to get nowhere. I am going to buy an old-fashioned washer that actually uses water. I tried to be eco-friendly but I dont like dirty clothes!!

After 1 year, my fridges plastic interior wall/liner started cracking everywhere. One crack is right across the entire back wall; other smaller cracks are on the sides and back. Three fridge shelves literally fell apart: pieces fell off! The glue came undone on the sides of the shelf that hold the glass in. Pieces of the shelf itself were falling out of the fridge. The microwave door has plastic trim around the glass on the door, and it is cracking also. It seems that anything that was made Whirlpool and is plastic is cracking and/or disintegrating. Sears caulked the cracks in the fridge and is replacing the shelves, but nothing is being done about the microwave. Whirlpool said, Too bad. Go to Sears. We may have made the product, but Sears is responsible. And Sears is saying Too bad; weve done all we can.

Immediately after purchasing an entire kitchen of Gold Series kitchen appliances including the refrigerator with bottom freezer in 2/2013 from Lowes we began having issues with the refrigerator. I am not an engineer and dont profess to be, but even I can figure out that the whole thing is a problem based on a design issue. The top drips water consistently and has from the first, which has been addressed numerous times. Ice maker replaced trying to fix the situation two times. The freezer guides were messed up and off from the beginning, and had to be ordered-waited for, then installed. In total a repair person has been here, an inconvenience on our part - 7 or 8 times and we still dont have a refrigerator that works properly!The last time we had someone look at it, there was a part that had to be ordered from, yes, Mexico and we had to wait a week or so and they told us they could rent us a loaner!!! Are you kidding me?? I should have kept the old 26 yr old fridge in my garage that is still working that was built in America! After buying $8000 in appliances and supposedly a top of the line brand name that in the past has shown integrity to their products... I pay my bill each month, because if I didnt someone would put it on my credit. But who puts it on Whirlpools credit? Who is going to hold them accountable and how many complaints must there be in order for someone in the government to step up and do something to a company that is taking tax dollars from our US and sending it to other countries but selling less quality products to those who do pay the taxes? I am ready to sign a petition! I should have gone with the other brand! Any other brand would have given me a better shot than this of having less of an issue! Terrible experience and certainly NOT GOLD! Shame on YOU Whirlpool!

I have spent more money in the last year to fix this piece of crap. So very disappointed!!! I have lost $$ of food because fridge does not cool.. Ice maker is a joke... I am going to call someone out for the 4th time... Costing me a fortune... Very disgusted with this product.

BEWARE THE TEMP CAN BE 25 degrees off high and 25 deg lower and Whirlpool says that is within specifications. My oven temp was set at 350 and nothing was cooked... After 7 repair calls with their certified repair companies (the 2 worst repair companies that I have ever used) I was told that if you set your oven at 350 that if it stays in between 325 and 375 that Whirlpool claims that it is working fine and will not do anything. I called and talked to customer service and asked the lady that if you set your oven at 350 should it stay within a few degrees of that and she said YES.The people that work at Whirlpool do not even know what kind of junk that their company is selling. I asked to return it and get a more expensive model hoping that it would work better but they said that they sell ovens and do not buy them. Be sure to get in writing from your sales person that your oven will constantly hold the temp within a few degrees. I tried to do the Whirlpool survey but after 11 attempts they said that there was errors in receiving and they did not get it. If you buy Whirlpool then you did not ask the right questions. I WILL NEVER BUY Whirlpool again (unfortunately I have a Whirlpool dishwasher and refrigerator that are not much better) and if you do you will say the same things and be out Thousands like I am.

The first Front load Whirlpool washer leaked. 5 repair techs visits. Wasted days. Finally located the leak, in the main basket. Replaced washer. Second washer the clothes come out smelling like a horse blanket. Mold. Clean the washer every month still mold. Plan on junking the washer a getting a new model. Never expected this much trouble and time on a basic appliance.

Avoid Whirlpool at all cost. I have had the GSS series, which was horrible. It was declared unfixable by service after 2 weeks of ownership. It was replaced with a similar WP model WS series and was told it was basically identical to the GSS series except for some cosmetic differences (They do look identical and yes, it’s just as horrible as the GSS.). The first one was defective from day 1. It was replaced and assured the next one would be thoroughly checked out prior to delivery. Obviously, nobody did this (was still in box and never opened). The fridge arrived and had the same exact defects as the previous units. Service literally said these were junk and they had nothing but issues with them that they simply cannot fix, and issues Whirlpool is obviously aware of but will not admit to, nor back up their products. Service literally told me to avoid WP at all cost or I will have nothing but non-stop issues and non-stop service calls and the fridge will still not be fixed. I purchased the extended 5 year warranty that clearly states that the fridge will be fixed or replaced if deemed non-repairable. Mine was! Yet, neither Whirlpool nor the retailer will do anything. I was literally told Take it to the dump and go buy a new fridge by both Whirlpool and the retailer. My purchase was less than a year ago. The 3rd fridge has only been here 3 months. They took my $1,500. They took my money for the extended warranty. It has been declared non-repairable, yet Whirlpool’s and the retailer’s response is Too bad, we are keeping your money, not honoring the warranty. We don’t care if it’s non-repairable. Take it to the dump and buy a new one.This is new! The money it cost, the money for extended warranty, the money for lost food, the money for lost wages due to having to be here for repeated service calls, the huge amount of time spent using hair dryers and everything else under the sun (this fridge must be baby sat and monitored pretty much 24/7 due to more issues than I can list). The fact this fridge has taken over my life, with freezer and fridge unusable (totally unusable, it has taken over my life, but I still can’t use it and spend a fortune getting take-out food) is just shocking, but more shocking is the fact neither WP or the retailer (the blue one that starts with an L, ends with an S and competes with HD the orange store) will stand behind the product or the warranty and instead is telling me to flush multi thousands of dollars down the drain and take my new, with extended warranty, to the dump and buy a new one. Calls to both companies only led to more wasted time and frustration.I don’t even see how this can be legal. They happily took my money. They fully explained how I needed the extended warranty in case something like this happens and assured me the extended warranty would protect me in case something goes wrong for 5 full years. They will replace it with a new one if un-repairable. Yet in less than a year, Ive gotten 3 defective ones with the last one only 3 months old with the first service call made on the day after delivery, but I’m supposed to throw all this money down the drain, take my new fully warranted fridge to the dump and buy a new one?!Shocking and not something I can afford to do. If I could afford it, I would get this thing out of my house in a heartbeat and buy something else, but I’m not made of money so this is not an option. Not sure what I can do other than to warn others to avoid Whirlpool and avoid the retailer (L---s). I’m just in shock and to say I’m upset would not even come close to describing my utter disappointment and frustration with both companies and this whole ordeal (never ending nightmare is more appropriate).

1 year ago I purchased the top of the line large capacity tub cabrio washer and dryer. I dont understand why they sell a large capacity when you dont get enough water to get a handful of stuff clean. If they offered a trade in allowance for a standard agitator washer I would be first in line. Clothes dont look clean at all. Save your money folks not worth it.

My wife and I made the unfortunate mistake of purchasing the Whirlpool Gold Series, model #WRF989SDAM00 refrigerator two years ago...yes TWO YEARS AGO! We have experienced numerous issues with the appliance but our latest (no cold air in both the fridge and freezer) prompted a call to a service center. The serviceman that showed up knew immediately what the issue was, our compressor and evaporator had malfunctioned and according to him, We have seen the same problem in a number of these models and that Whirlpool has since redesigned the casing to prevent this issue in new models. What about those of us who purchased the previous model?! Now shame on us I guess for not purchasing the extended warranty...I suppose I just took it for granted that in todays competitive manufacturing world Whirlpool would be committed to building a quality product! Because of this I was offered two options from Whirlpool. #1 - pay for the parts yourself...over $800 or #2 - purchase their 1 year warranty program @ $350/year, this warranty will cover all parts and labor for an entire year. Based on my experiences though, I will need to purchase a 1 year warranty @ $350/year for the life of this lemon, potentially costing me $5500 over a 10 year period. I ultimately took option 3...tossed the piece of junk and bought a new fridge from their competition. Dont be fooled by the attractive design and appearance, the Whirlpool Gold Series refrigerator is a money pit waiting to happen!

Bought a Whirlpool Gold model GI6SARXXF04 less than two years ago and have already had three problems. The first was a faulty main water inlet hose that dumped water all over the kitchen floor. It was still under warranty so I didnt have to pay for it. Now have two additional problems. About two months ago there was a puddle of water under the refrigerator every few days. I finally figured out it was ice build up in the bottom freezer chest that melted that caused the water leak. The second issue is that the ice maker just stopped working. It had been working great this whole time and then suddenly it just stopped making ice. I contacted Whirlpool and they will cover the repair for the defrost issue but not for the ice maker. Gee, thanks, way to backup your product. Im guessing the reason they dont backup the ice maker is that its probably the more expensive repair. Like many people here I also will never buy another Whirlpool product again, regardless of what it is. Theyve shown me that not only do they produce inferior products, they also arent interested in customer satisfaction.

Our home is only 8 years old. Our neighbors and double ovens have all gone out! I mean it just quit working and the parts and repairs are crazy expensive! We have already spent $400 on a control board and now we need a control panel which is another $300! Its ridiculous spending $700 on repair of an oven that should have lasted a lot longer! Another thing is that our ovens are white and now the panels only come in black! I will never ever buy Whirlpool appliances again and I am spreading the word to everyone I know!

I purchased a brand new fridge in July of 2014 (model wrf990slam00) hoping refrigeration repairs were now behind me. They were not. The ice machine did not work from day one and they knew it was defective when I called so they had someone come out to replace it. Just over a year later it is not working again and my freezer will not freeze either. They tell me I am now out of warranty and any repairs going forward will be out of pocket. Congratulations Whirlpool. You make products that last a whole year. Do not buy Whirlpool. They could care less about you or the quality of their products.

Multiple issues with the Gold Series. Have lost two refrigerators full of food!!! First problem was ice on the back wall of the fridge. 2 years later refrigerator is not blowing cold air and it is only 4 years old!!! Terrible product!!

Purchased on 9/12 at Home Depot. Ice maker paid for as stated in ad for home depot, did not come with fridge. Tech needed for warm food, had to repair gasket. Tech needed for cracked handle. 6 calls for freezing food in fridge compartment. No resolve. Whirlpool wanted a 2nd opinion and another tech came deeming the fridge unrepairable. Not good enough for Whirlpool. After speaking to several customer service agents, they said they do not refund or replace, only repair. I have lost hundreds of dollars of food from freezing. My fridge is reading at 31 deg. This is way below what it is supposed to read at. No call from Whirlpool since last tech came. Their customer service is terrible and cold. Whirlpool Corp. was not any help either. You can see the problem with this model if you look up Whirlpool fridge freezing food in Florida, as a woman there called ABC news and they reported it. I will also do the same.

I bought a whirlpool W 10632082A a yr ago. I read the reviews and thought it was a good product. I was wrong. It has never washed the dishes good. It has terrible screens that always get clogged. The dishes never get dry. I think the dishes would get cleaner throwing them in the yard and spraying them off with a hose. I would not recommend this product at all.

I purchased a new Whirlpool stove in Feb 2020. First off the oven was not calibrated right and Whirlpool wanted us to do all these tests to see what the problem was. Finally, after purchasing an oven thermometer I finally got my ducks in a row and called them back to which they finally sent out a repairman. Now after almost finishing supper last night the whole cooktop stopped working. It is going to take a week to get someone out to fix it. Also, we have to purchase an extended warranty for our Whirlpool refrigerator every year because it always needs something fixed. Our Whirlpool washer has been on the blink for quite some time (no warranty) and cant afford to get it fixed. When talking to someone at Whirlpool it appears they have no compassion. I guess it is because they are just paid employees. My recommendation is to look into other products before purchasing. Do your homework.

Dont know the model but it is a basic smooth top range without self-clean option. Its easy to use. I like that it has a smooth top which is easy to clean. I didnt need to pay for the self-cleaning feature as I use an oven liner and clean it right away if I need to. When we went appliance shopping, we needed to replace all major appliances. We chose Whirlpool as we have had them before and they performed well. Also bundling a group of them allowed us to get a great deal.

I bought two Whirlpool (Model: bfg1j4o4t3nov4o) natural gas water heaters. The pilot light would go out to so I re-lit it and sit in the attic until the water got hot and the burner go out. But before the burner went out, I could see the flame go from blue to yellow and hear the water dripping down on the burner. So, after the burner goes out, the water would drip down on the pilot light putting it out.They sent me a thermo coupling for free but that was never the problem. The problem is that the water heaters are poorly insulated which causes the water to drip down on the pilot, putting it out. To make a long story short, no part they send will fix these heaters. I have a GE heater in my house for 20 plus years and it is still kicking. I should have went back with that same heater.For some good news, I got my money back from Lowes. I raised so much hell in that store that the manger gave me my money back just to get me out of his store. I made them realize that all we want is our hard-earned money back from a product that does not work.

My Whirlpool range is a great buy and it cooks well. I have never had a brand new range that snaps, crackles, and pops. It was letting me know that it needed to be broken in and used for a while. I have had it for a few years now and it is just now getting broken in well. I do not even smell the brand new burn smell it use to give off anymore. Awesome!!

Purchased this dishwasher in 2015. It has been horrible. The unit has never cleaned sufficiently on any cycle. I run the unit in the evening for the full cycle with heat. It takes almost 4 hours. The dishes are still soaking wet the next morning. We would be considered light use as a family of two. I hand wash any larger pans or cookware as the racks do not support anything of midrange weight or above.With the poor cleaning, I purchased a additional silverware rack and placed it more centrally to attempt better cleaning. It remains mediocre at best. The most recent irritation is the door latch has started pulling free from the unit and remains attached to the door! I have to take pliers and remove it from the door and reaffix it into the housing of the unit. Will never recommend this nor will I ever purchase anything from this company in the future. Sad to see the quality falter to the point of absolute failure.

Purchased a Whirlpool Dishwasher in 2017 as part of a kitchen remodel. I have always had General Electric appliances, and shouldve never changed my brand. I had to have this dishwasher fixed a month after purchase (this shouldve been a clue that this was a lemon). Fast forward to two years, I know have to turn the power off to the dishwasher after 3 uses otherwise it stops running mid cycle and the re-set lights blinks. Ive had a repair person take the thing apart to try and find the problem (at the cost of $250) with no luck. The repair person contacted Whirlpool to see if they could help troubleshoot, the response he received was because it was no longer under warranty they wouldnt even answer his questions, hows that for customer service????

These machines are designed to clean your clothes by rubbing them together which they attempt to do in a minute amount of water. They destroy the fabric, pull the seam out of shape, wrinkle them beyond the point of wearable, do not get them clean and do not get all the detergent out. I have had clothes come out partially dry. They also do not dilute the fabric softener, leaving unremovable stains on your clothes. In addition, they take forever to do a load of clothes even without the extra rinse you need if you want any hope of getting the clothes rinsed. The dryer is the slowest dryer I have ever had. The steam refresh that is supposed to get the hideous wrinkles out of your clothes does not put steam into the dryer. Instead, it sets the dryer to the highest heat so that those clothes you did not want on high heat are now getting it; then it shoots bursts, yes large bursts, of water on them. Your clothes come out a combination of still wrinkles and wet. If you hear of a class action suit, please contact me. These machines should be recalled.

I bought a Whirlpool gold side by side with freezer on bottom and the ice maker in refrigerator part in March of 2013. Ice maker dropped ice one time. In 5 days Lowes brought me a new one out and swapped it because it was in their 7 day policy. Ok this one worked good for about 2 months. Ice maker quit again. Service came out, changed out some parts that didnt work. 2 months roll by the new parts they ordered came in. Service came out again, put those parts in. Worked for about 3 weeks then stopped again. 3 times new service guy comes out and replaces some more parts and he had the wrong motherboard so guess what, had to order. It took 4 weeks to get it here. They came, put it on. It worked for around 2 months. I asked Whirlpool for my money back, they said that that was not a going to happen. I asked for another refrig, they said they would have to have 3 more service calls on the frig before they could do that. Well I have got a $3000 dollar refrigerator that has no working ice maker and Im sick and tired of the runaround. Whirlpool sucks. I will never buy another thing with their name on it. Matter fact I wouldnt take it if you give it to me. (Why) you ask, because in a short time Im going to have to haul it off for junk and its not going to bring nowhere near what I gave for it at the scrap yard.

I need to start by saying I or we, my wife and I are both disabled - her with a head injury and a prosthetic leg and walks with a cane and myself well Im stuck in a wheelchair, this makes grocery shopping more of a chore for us than most people and putting things away is part two for this chore. I figured Id buy the biggest, best (LOL) refrigerator Whirlpool had to offer, so I could do our grocery shopping once a month and have a place for everything and the fridge being so big would be capable of holding a months worth of food. It performs that function very well!The problem began when I purchased this wonderful piece of quality craftsmanship (cough) at Lowes in Denton Texas on 6/19/13. While one delivery guy stood on my sidewalk talking to me, we watched the one other guy bringing my rather large brand new Whirlpool refrigerator up the driveway with a regular (not an appliance) dolly. After getting to the end of the driveway and having to go through the front yard to get to the sidewalk, the monster fridge started leaning and eventually ended up on its side in the front yard, needless to say I was a little concerned about damage. They continued to get it in the house after providing me a nice gouge in the door frame before realizing it may be best to take the front door off before entry. So after getting it to the kitchen and removing the box we noticed the left door was way out of whack, so the delivery guy called his boss and we all agreed I needed a new refrigerator. A week later my second new refrigerator was delivered, no box around this one but it made it all the way into the kitchen without a hitch or any more scraps in the front door frame.Three months of dealing with water running down from the ice maker into the door storage areas I made my first service call, the guy said Whirlpool doesnt always put the correct thickness of gasket between the ice machine door and the ice bucket. He ordered gaskets and installed them the next week. Water continued to run down the door from the ice bucket to the shelf storage. 5/14/14 I called for another problem. The refrigerator seems to be running all the time, and there was a fan starting and stopping continuously as well. This was Miles Appliance - he seen the water running down the door and squirted a tube of sealer in the ice machine, replaced the little plastic fan and said that should fix it! I let the Whirlpool service scheduler talk me into the extended warranty since my one year warranty was about to expire so I bit and bought the warranty. 7/18/14 the fridge had a new sound going on for the last few days and still seems to be running all the time. I called for another warrant service, this time I drew In Home Appliance Repair. After waiting three days a guy comes out, verifies the fridge isnt cooling properly and tells me to unplug it for three days, so the ice ball that has formed somewhere can melt, that the noise I was hearing was a fan rubbing against the ice ball. So three more days go by and I plug in the fridge. Two days later the freezer has only cooled to 50 degrees. I called In Home Appliance Repair and they told me Id have to call into Assurant to make another service ticket, which I did. It takes two to three days for service tickets to get processes. After the second day, I called McNiels in Denton to see when I was going to receive my service, they didnt have a ticket for me. I told them Assurant said they would be providing my warranty service. McNiels told me they only service what they sell! I called Assurant back, they turned it over the scheduling gods. Three days later they set me up with a repairman 45 miles away. After waiting on him for four days he says he just doesnt have time to come by and pick up my refrigerator to take to his shop. I call Assurant again and am told its being turned over to the scheduling gods again. Three more days go by and they set me back up with In Home Appliance Repair. I call and they tell me they will be out on July 7 2014. The evening of July 6, 2014 In Home Appliance Repair calls and tells me theyve decided since the defrosting didnt fix the problem two weeks ago it was a system failure and they dont do that type of repair, they would call Assurant for a different service provider. I call Assurant to see whats up, they tell me A&E Factory will be out on July 13,2014. Now nearing a month WITHOUT a refrigerator and still not knowing how long its going to take to fix the problem! If Whirlpool is trusting Assurant to provide extended warranty service then thats exactly what they should be doing, it certainly isnt my fault they cant get service people out in a timely manner to resolve appliance issues. Its not like being without a stove or microwave - this is a refrigerator!!! This is the poorest service I have ever received from Whirlpool and Ive been a faithful Whirlpool customer for many years. In my opinion they should bring me a new fridge, haul this piece of crap to the nearest dump and be done with it! And after reading some of these posts there are lots of people that feel the same way about their appliances. This type of Customer Service needs to STOP, $2700.00 for a refrigerator and have to deal with crap like this is crazy!!!

Bought set 12/5/14 at Lowes Tucson. First load came out with shirts looking like theyd been scrubbed with sandpaper. Called Whirlpool & was advised to use higher water level for loads. Then noticed small hole in my favorite shirt. Oh well. Next I found an area in my king sized bottom sheet with several holes and torn fibers. Thought maybe it might be from my toenails, except it wasnt where my feet would be. Finally a pair of capris (just worn twice) found with same type of holes and torn fibers. Dryer also inefficient. Balls up clothes - outside dry; inside wet. Re-run one or two inside wet pieces and they dont dry at all! What kind of technology is this?

I have used Kenmore products for about 50 years, so when it came time to replace my old washer I looked at Kenmore/Whirlpool. I upgraded to the top of the line. I had been warned by 2 service techs (2 different companies) that had tried to keep my old Kenmore alive that the new ones are not up to par compared to the old ones. The first very small load that I tried, was not even thoroughly wet when I took it out to put in the dryer. 1st service call, tech suggested that I put machine on extra water.That helped sort of. A few weeks later, wash is not getting clean. Called Whirlpool, they suggested getting the washer cleaner and clean the washer. Went out and bought a special cleaner, $10-12 and two cleanings later using the extra water and extra wash water I now was getting cleaner clothes. They said I would need to clean the washer every 2 to 4 weeks. I have continued to use washer but frequently have to rewash about 1 in every 5 to 10 loads as it doesnt always clean everything in the load. Called the Co., they sent service out, they said its OK!In Jan. We went out of town for 2 weeks. The washer had not been used for 4 days before we left. Came home to water all over the floor which are hardwood. Needless to say our hardwood is all warped! Service came out, ran the washer for about 15 min. and said it was fine, nothing wrong! Called Whirlpool again! Washer is now out of warranty. They said call a local service, out of their hands as it is out of warranty! Nothing more than they can do.I have used Kenmore/Whirlpool Appliances all my life and they have been wonderful. The new ones are garbage as far as I can tell. I have a Refer that is now 3-4 years old and I have had problems with that, a new dishwasher that is 2ish and have had service out on that one, now my brand new washer top of the line and it is so bad I am afraid to use it unless I am sitting right in front of it watching it! Further if you have the rinse cycle on the clothes come out so wrinkled that you need to get out your iron out and iron everything including sheets and linens. Lucky that I did not replace my old dryer! Do I recommend Whirlpool anymore? Not on your life. I wish I knew what to replace them with!

I have a Whirlpool AccuBake gas range. I started by contacting my local repairman because my stove was out of warranty. The first company came out 3 times and replaced three parts, which didnt work. The cost was $297.00. I originally paid $598.00 for the stove. After they deemed it non-repairable, I contacted Whirlpool. They basically said it was my fault for not buying the warranty. I then contacted the BBB. Anne ** from Whirlpool contacted me and had another Whirlpool service tech come out at no charge to me. But guess what, they deemed it non-repairable too. Its a shame that companies no longer stand behind their product. Its very apparent that this is a manufacturers defect. They should replace the stove.

Everything Whirlpool that I buy is junk these days! Whirlpool used to be one of the best brands, now, cheap China GARBAGE! My dishwasher will not fill enough to clean the dishes without setting it on pots and pans. Then it runs for hours and uses a ton of electricity! I tested the water fill cut off, after it fills it is not even close to lifting it and the switch works fine. I returned the Whirlpool dehumidifier I bought recently, it was junk as well!

When the fridge is running and there is a power loss of about a second or so, the fridge shuts down and will not restart (even after hours). I have to unplug it for a minute or so then plug it back in; it runs fine until the next very short power failure. When we are out of town for a few days and that happens, we come home to a fridge of ruined food and a mess. I have contacted Whirlpool (2 times) and they were no help at all. It seems to me a software change could solve the problem, but they are unwilling to listen.

2012 1st year water dispenser stuck, would not stop pouring water until I shut water valve off behind refrigerator. Replaced switch under warranty. 1st year bottom mount freezer stopped working, replaced condenser under warranty. Handle coming off freezer door not replaced. Today Nov 5th past warranty date Oct. 21st 2012. There is ice buildup in bottom of freezer due to a duckbill valve that I just found out about... This is junk and I already replaced the washing machine. Now I am going to replace this fridge if I have to have money to fix this out of pocket. Dont buy whirlpool and i think they make the same thing under other brands like Kitchenaid. My fridge was registered with whirlpool and no one contacted me from whirlpool about the problem they were aware of, to tell me that the valve is free and labor was free for first two years. Now only part is free. What a rip off. My appliances were part of the purchase price of a new home from a developer.

Whirlpool front loader duet washer WF9400SW01 - I bought this washer brand new in 2007. The rubber ring by the door started to grow mold after 2 years, the washer collects water after wash. Water was dripping down to the drum and sit there. If I forget to check and drain it by turning on in the rinse cycle, it wets the entire floor. And it sounds like a freight train after 4 yrs when it spins. My last washer lasted 20 years and it was a whirlpool top loader. Thought I might get that with this one.. but NOT.