I bought my Samsung fridge when I moved into my new house. My wishful thinking was soon becoming a nightmare. The plastic door for the bottom drawer broke twice and the electronics control panel failed twice as well. The fridge is now waiting for repair. I dont believe that Samsung really wishes this product to last long so it fails so often that force the consumers to buy a new one. I will buy a new fridge soon but not from Samsung.

We purchased our refrig in Sept of 2016 with the extended warranty on the ice maker. The ice maker has now totally frozen up and cannot be used. We do have a tech coming out tomorrow. But after some research I discovered there is a class action lawsuit against Samsung because of the problems I have read from others on this site. According to the lawsuit the problems were discovered in 2015 but Samsung continued to put the inferior ice maker in their refrigerators. Once in a while the food in the freezer has frost on it like the freezer door was not completely shut. My son had the same issue with multiple repair calls and no resolution. For now this will be my last Samsung product to purchase. I even called the company this week. SO BUYER BEWARE.

We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?

Frost on the inside of the refrigerator twice in the past year and a half - had repaired-twice plastic hose leaked-once repaired. Second time had just put in a new kitchen floor and it leaked again causing mold under the floor and had to replace floor-very expensive. Glad insurance covered the floor-would never buy another one of these refrigerators. Nothing but problems - I wanted the ice maker - that doesnt work either. Waiting to get enough money to get a different one!!

Buyer beware of Samsung products. Purchased a new refrigerator last Oct. It started to leak water at the ice dispenser and the energy saver light quit working. After numerous calls to Samsung and Consolidated Electronics and several hours of my time, I still have not been scheduled a repair date. Can you imagine telling a customer it will take a month to get a repair person out to look at the refrigerator? This will be my last Samsung product - Samsung Model RS261MDRS.

The SAMSUNG REFRIGERATOR RF260BEASR/AA unit I purchased on 11/2015 has the same leaking problems under the crisper drawer that other Samsung models have. I searched the internet and discovered other people have the same issue and upon contacting Samsung they advised its out of warranty and I will be charged $80.00 trip charge and $80.00 per hour service charge. Another design flaw my unit has is the freezer drawer dumps ice to the bottom of the freezer when its opened. Maybe a class action lawsuit needs to be started.

I bought a Samsung French Door Refrigerator Model FR323TED February 2013. I have the same problems as all the other poor unfortunate buyers of this product. The defrost cycle does not work, the ice builds up in the back panel hits the fan and makes a terrible noise. Must be defrosted once a month. Samsung will not admit to the problem. There should be a class action suit. I wish I would have seen this website before I bought or started to repair this product. I need to face the fact that this refrigerator needs to go out to my back lot and used for target practice with my 454 Casull. Never will I ever buy another Samsung product.

Three weeks after the 1 year warranty had expired in my Samsung refrigerator, I noticed the rubber seal at the top of the right hand had split for approximately 2 inches and was no longer allowing a tight seal when the door was shut. I had purchased the refrigerator at Home Depot with an extended 3 year warranty and I havent been able to ascertain just what is covered by the extended warranty although I am still trying. In the meantime, Home Depot told me to call Samsung service at 800-726-7864. I am still awaiting their call back on this problem. In my opinion, the seal is not of sufficient quality to tolerate the constant opening and closing of the doors.

Purchased our refrigerator (RF23HCED) a little over two years ago. Problems right away. So happy we added the five year Service Contract when purchasing. The design of the drawers is such that they are extremely difficult to remove for cleaning. The vegetable drawer has places where dirt gets into but you can’t reach to clean. Gross! And then there are the ice makers. Both have been replaced already. Still the top ice maker barely functions. The serviceman and I are like personal friends. I would NOT recommend this refrigerator! I have purchased several refrigerators in my lifetime. This one had the highest ratings but is the poorest performing model I have owned. Very unhappy with Samsung.

I originally bought a Samsung French Door Model # RFG297HDRS on 3/29/11. The refrigeration was great. I loved the capacity, style, and looks. One small problem was it was missing a tiny screw that held the bar in the freezer on track. The drawer would wobble when I pulled it open and then would fall off the track! After 4-5 service technicians who could never get the tiny screw replaced, Samsung replaced that refrigerator with another on 10/25/11. Now this refrigerator is a total lemon! I woke up at 3 a.m. one morning and my kitchen, hallway, bathroom, and family room were flooded because the water valve malfunctioned! The replacement refrigerator was less than 1 year old! I had it repaired under the manufacturers warranty. Now, on 3/24/12, the water valve and icemaker have gone out! Today the technician came to install the water valve, but guess what?! To install that valve, the water filter housing needs to be ordered and replaced also. Thank god I bought the 5-year extended warranty! All totaled, if I have to pay for the second water valve, it would cost me $766.26! To date, there have been repairs done, either under manufacturers or extended warranty, in the amount of $1,265.64! The replacement refrigerator was valued at $2,186.28! I have been without ice for over 3 weeks, and by the time that it will be up and working, it will be over 1 month! I would never recommend or buy a Samsung refrigerator ever again! I cant even stand looking at the thing, and I want it out of my house!

Refrigerator purchased November 2011 (Model: RS263TDRS/XAA). Had 1 year warranty that ended Nov 2012. Noticed that refrigerator was not freezing. Had to discard all perishable items (eggs, milk, yogurt, etc). Thought that refrigerator was working, restocked items but found out it was not cooling when milk was sour in 24 hours. Called Samsung and spoke with customer service rep who told me that they could not do anything because warranty had expired. Called home warranty company who identified that block of ice forming within the wall of refrigerator. They attempted to remove the panel to get to back of the refrigerator but panel was frozen solid. I had the repairman to speak with Samsung rep, was told that based on what that actual found as the cause, Samsung would cover the cost. I am still awaiting parts since 6/25/14. Would never buy another Samsung appliance. I have 3 TVs and have had no problems. Refrigerators appears to be designed to fail after 2-3 years.

Did a kitchen renovation and bought a stainless steel 33 inch Samsung rf197 fridge. 3 months later it starts leaking water into the vegetable trays. The fridge freezes up. Everything inside is frozen and ruined. Ice builds up and stops the fan. After defrosting numerous times again ruined everything. Ice in fridge section again builds up and fridge shuts down again ruined everything. Compressor stops working for fridge section freezer keeps working. I am now on a first name basis with the repairman. Compressor stops 1 week before 5 year warranty up on compressor. Have to fight with samsung for repair. 18 months later the second compressor has gone. Enough is enough. Moved my beautiful samsung to the curb (no marks on stainless steel) and bought a different brand.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, thats nice too!

We purchased a RF217ABPN Samsung refrigerator and it is collecting water at first in the left drawer. Then it goes over to the right and freezing everything in the two drawers. We have had the people who we purchased it from look at it numerous times, and it works for a VERY short amount of time then does it again. It is about 2 years old and we hate it. We just found out it is a very well known problem. You cant use the bottom of our refrigerator for our veggies and fruits freezing. Samsung is no help. Poor engineering and design.

Defective refrigerator model RF267AEBP - Before I bought my Samsung 3 years ago, I researched the product and could not find any negative comments. Now my Twin Cooling system (that they advertise as something great) freezes the air vents in the refrigerator, causing the fan to stop working. Samsung customer service is a crappy as their refrigerators. I will never never ever buy anything made by this company again.

Ive owned the Samsung Fridge for 28 months and noticed that items in the freezer were thawing out. Called Samsung was given their authorized repair shop. 3 business day wait (Do they have a lot of work?). The coolant chemical Freon was leaking. I tell Samsung this is not normal and they say Well its past warranty so you are on your own. Over $1,000 to repair to the fridge is basically worthless. No sense repairing the existing piece of garbage so I will buy a new one. NEVER NEVER NEVER buy a Samsung. Quality is poor and they will NOT back you up when this problem occurs.

I purchased a brand new refrigerator from Lowes September of 2016. A couple weeks later the ice machine stopped giving ice. I called Samsung and first they told me to reset the ice machine and wait 24 hours. I did that and that didnt work. So I called back and they told me that my 1 year warranty was over and I would have to pay them for service. I DONT KNOW HOW A 1 YEAR WARRANTY CAN EXPIRE IN TWO MONTHS. It is December of 2016 that I am typing this review and I barely purchased my refrigerator in September of 2016. Either Samsung doesnt know how to count or the employees are high on drugs. This is so wrong. So I had to send my receipt to EFAX@sea.samsung.com and wait 24 to 48 hours. Well after a week of waiting I called back and they said that they never received my email. They are just trying to kill time for the warranty to really expire. DO NOT BUY ANYTHING SAMSUNG!!!

I purchased a Samsung Model # RF28HDEDBSER (with French doors and freezer on the bottom) from Lowes about two years ago for about $3,000. After a year the iced maker broke down and we no longer have ice, it also makes a grinding noise. Now about 6 months later the refrigerator is barely cold enough to keep our food cold and the digital feature is malfunctioning and shows that it does not maintain a proper temperature; it keeps shutting off. We are very disappointed in this product, so we were not surprised now to discover many complaints with the same issues.Just filed a complaint on the Samsung website but do not expect them to respond, they said they would respond but kept me waiting in the chat for more than 10 minutes. Please do not buy their refrigerators they are not worth it and the honorable thing would be for them to replace a refrigerator that we expected to function for at least 5 years. It also makes me wonder about the quality of their other products. We dont have $3,000 just to buy refrigerators.

We purchased this fridge new one month ago, and after repeated attempts by the Samsung authorized repair company, the fridge will still get no colder than 45F. The freezer portion works fine but not the fridge area. I would caution Anyone even considering this fridge to run like the wind to another brand. We liked the size of the unit, but we are bitterly disappointed. It remains to be seen how Samsung will resolve this situation, but we are not hopeful of an easy resolution.

Purchased a Samsung French Door Refrigerator with the ice maker located in the food compartment, not the freezer section (in 2015/2014 mfg date). Should have suspected the design, but purchased it anyway. The in-door dispenser pushes a slushy watery mix for the initial action. Then I get soft ice cubes for the rest of the fill. Every two weeks or so, I have to remove the Ice Maker tray unit and chip the ice accumulation on the roof of the ice maker because the ice is clogged with an ice dam and will not make ice cubes. First guess is too much moisture in the ice maker unit. QUESTION: Is there any way to get the ice maker unit colder so the ice wont melt, causing these issues?

Purchased new Samsung refrigerator only 3yrs. old, 1) Ice maker not working. 2) Changed water filter cartridge and water is leaking inside the tray. Called their tech. support. Told me to reset inside button for icemaker, No luck. Tried 5 times and check the temp. inside area, all good but still not making ice. 3) Several times inserted new water filter cartridge, still water is leaking. Called Tech. Told me I need to replace defrost sensor, icemaker heat probe for drain, total: cost $320 to fix. DO NOT BUY THIS MODEL: RFG297HDRS/XAA. I will never buy Samsung product, GE is excellent experience I had. Lasted for 17 yrs. no problem and was working condition. Now this Samsung is not good, spend $1800+tax from LOWES.

Ice maker freezes up and it leaks water. Constant problem on Samsung refrigerator. Thousand of people have the same issue. Please don’t waste your money on any Samsung products. Customer service is not good. They know this is a issue and has been for years but they keep selling them.

We bought this refrigerator in April 2012. Since then we have had repairs 4 times. Had we not had a extra warranty the first two years, we would have been in trouble. Now the extra two years is up and we are still having trouble. Samsung sent a repairman that stated the fridge was fine but its still broke - the problem still exist. They told us we are not under warranty. Do not buy this product, bad, bad.....

We purchased a Samsung 4 door refrigerator in the fall of 2016. 17 months later the refrigerator stopped working. Repair serviceman gave us estimate of $1100 + to repair and he said there was unknown underlying issue which he could not repair. We phone Samsung and all they would say was it was only guaranteed for one year.

RFG297AA/XAA - My wife purchased this fridge from Lowes 03/09/2009. We had a problem of water pooling and freezing the deli tray to freezer. I finally removed back panel to take a look at frozen coil. There is a drain so I am not sure why water is draining to interior of fridge. After reading comments this is definitely a common problem for Samsung fridges, but when speaking with customer service they do not seem to have any knowledge of problem.

We have had our refrigerator for about 3 years and had many problems with it. The defrost drain continually stops up and the water pools up in the crisper, the meat compartment and the bottom into the refrigerator. You have to unload the refrigerator and manually defrost it (takes 24 hours or more). This lasts for about 6 months and you have to do it again. The ice maker is noisy and continually drips water out of the dispenser. The ice maker also sweats inside which causes many problems. The doors are very hard to close and keep close. When you shut one door, it pushes the other door open. You must make sure you push both doors at the same time. Samsung was no help even though this is a widespread issue with their refrigerators. Will never buy a Samsung product again!

Purchased Samsung refrigerator Model# RS554NRUASL/TC June 2013 from SM North Appliance. 1st month of using this unit is good, my electric bill went down but on the 2nd month (July 2013) refrigerator stopped cooling. Called Samsung. They gave me instructions to reset cooling by unplugging the unit for at least 30 seconds then replug it. Ive tried 5 times the whole day. It didnt work. Called Samsung. They referred me to their authorized Home Service Center. The technicians came the next day, they check the unit. They said that there was a leak, so they told me that theyre going to order the parts needed. After 4 days they came back to fixed the leak. After 3 hours looking for the leak, they said that the leak was inside the unit. They cant fix it. Theyre going to forward the problem to Samsung. So Samsung contacted me, they ask me to go to our dealer for the replacement of my unit. The 2nd new unit delivered (August 2013), it last 10 months. The same problem with the 1st unit happened again. So they replace it again, the 3rd unit delivered (July 2014). After 6 months of using the 3rd unit the same problem occurred again. Same procedure with the 1st, 2nd and 3rd unit was made. Then 4th unit with the same model delivered (February 2015). Last October 2015, there it goes again. The technician came, fixed it, after 3 days it broke again. They fixed it again. After 3 weeks it broke again. I really had enough with this unit. So disappointed...

We have had nothing but issues with this refrigerator. Ice buildup on the back of the inside of the refrigerator. It gets so bad it hits the fan and the refrigerator gets warm. Also there is ice buildup on the floor of the freezer. The door won’t close properly because of the buildup and my husband has to defrost it every few months. The noise from the buildup is loud. Plus it leaks onto the floor which has ruined my laminate around it. The refrigerator wasn’t inexpensive so we deal with it but we will never purchase another Samsung appliance. Would love a refund but that’s not going to happen.

Purchased from Lowes. They did everything they could including replacing the unit. Problem still continued. Was referred to Samsung and they dragged it out until out of warranty. I have to take the back of the freezer apart every few weeks and defrost the back coils that have thick ice build up. Fan blade hits the ice and makes an unbelievable noise. We cannot use the freezer for food. Will never own another Samsung product.

I’ve had my fridge for about 8 years and so far have not had any major problems with the fridge. The only thing that had to be repaired was the ice maker that kept getting jammed. The fridge is a 4 door bottom freezer. It is a large capacity fridge. I have two teenage boys that eat a lot so the fridge is large enough to hold a lot of food and large freezer. I really like the large capacity since that is what I was initially looking for.

Bought a very expensive Samsung refrigerator, and it broke down at 5 year and 3 months, just outside of the seal warranty. Then they tried to charge me half as much as the original cost of the fridge to fix it - unreal. Worst customer service and worst product ever. Just run from Samsung refrigerators. They are the worst and customer service is even worse than that - Ive heard this from several people, Ill never buy another Samsung product ever again!!!

Samsung side by side refrigerator/freezer Model#RS265TDRS - Wish I had read reviews before buying this absolute piece of crap!!! Nothing but problems since I bought on 9-09-2013. Constant Ice Build Up Freezing coils in Frig. I believe when I pay my Hard Earned $$$ for A New Appliance it should work properly. Not that They try to sell you an extended warranty plan thats useless anyway. The repair people dont even know what to do. Had 2 different Ones tell me they would not work on them due to poor quality parts & replacement is only guaranteed for 90 days. Right now I have estimate for 544.22 to replace Thermostat cover/evaporator & sensor. I want to contact Samsung directly but all you get is recording. My next move is go to my Local Lowes. Thats where I purchased. & beg for help. This time fridge has been out for 2 weeks while I am deciding what my next move is. Probably Local TV Station for HELP!!!

I have had this refrigerator for a little over an year. My unit started make loud noises and stop getting cool. I had an repairman come out and he advise that this Samsung brand always have problems with the cooling unit. It had froze up. He took the panel down and defrosted it. Now 2 months later I am back at the same issue. Now its a bad odor and hot. The freezer is all good. This is crazy. After reading all these complaints I know now that I am going to have to replace my unit. I should stuck to my Whirlpool brand which last me for over 15 years and I only got rid of it to upgrade to this or shall I say downgrade. Samsung rs263tdb.

I purchased a new Samsung refrigerator, RS265TDWP, on 8/20/2012 from my local Best Buy and I did not purchase the extended warranty on it. It stopped cooling the refrigerator section on 3/10/2016, 3 years and 6 months old and in less than 24 hours box went from 34* to 54* causing me to scramble to save contents and make plans for service/repairs heading into the weekend. I called the phone number inside the refrigerator which stated it was for factory guaranteed repairs or accessories and did receive prompt response from whoever they were on the East Coast. However the local repair service they told me would be contacting me in 24-72 hours on the West Coast to perform repairs had a number of not so favorable reviews when I researched them online locally. Being out of warranty and with no extended warranty I knew I would be responsible for all repair cost. After thinking about the reviews for about 5-6 hours on a Friday afternoon I went another direction. I had another repair service person working on my refrigerator by 5:30 that evening and he told me the story of the notoriously lousy Samsung Refrigerator saga regarding this problem. His comment prior to starting, frozen evaporation fan, frozen coils, etc., etc. Findings once began work, evaporation fan motor frozen stuck, evaporation coils frozen over, insulation saturated (ruined), unit needs manual defrosting, back panel unit needs replacing. Because he sees this all the time, he stocked Samsung back panel in his service vehicle, good for me I guess, at least I did not have to wait another week for parts to come. He had job completed in about an hour and repairs totaled $411.09. Buyer Beware the internet is full of similar stories regarding Samsung refrigerators and this freezing over problem. Many have been a class action lawsuit filed against Samsung for this. My suggestion, do not buy Samsung Refrigerators without doing your homework and really investigating this issue.

We bought this refrigerator 5 years ago and had the first problem within a month. The icemaker refused to make crushed ice. The part was replaced. Six months later and the plastic circle on the back of the ice bucket cracked and we had to get another one. Then we had the leak under the deli tray that others have complained about. The water refroze under the tray and made it impossible to open the tray. We had to take everything out and thaw the water lines. Then we had to buy another ice bucket and another and another. Now the ice maker has decided to only dispense cubed ice - no water or crushed ice. Needless to say, this will not be my next refrigerator.

The refrigerator started out pretty good. However the water spout is located inside the fridge and this has posed a major inconvenience along with increasing the humidity in the fridge during the hot humid summer. Had to defrost it three times because the drain hose froze up. First time it froze everything in the back side of the fridge. Ice build up stopped the fan & burned it out. Once thawed out & fan replaced it worked well about 3 months, Drain Has frozen up twice since the fan being replaced. Not recommended.

Have 2-year-old Samsung side-by-side refrigerator. Ice maker doesnt make enough ice for 2 people. After a month or two, it dies all together. Have it repaired 4 times. Every repair lasts a month or two. I have 2 Samsungs at work - both of them have ice maker problems too. I had to buy an external ice maker and GIVE UP ON SAMSUNG making ice (the fridge is fine, no complaints with that). I would not buy a Samsung again.

My refrigerator is unsafe to rely on due to temperature irregularities caused by a defect in design that is well documented and well known by Samsung. There is already a class action lawsuit ongoing for this defect. I paid good money for a Energy Star, high quality refrigerator which I did not get. I did receive a refrigerator which causes food spoilage, does not do what it is supposed to and requires me to break ice away on a continuous basis. I require refrigerated medication to keep me alive. My disability makes breaking the ice away difficult and laborious. I bought the refrigerator from HHGregg which closed its doors. They came out twice to repair this same defect. I was not aware that the issue was a known defect until recently and I would like Samsung to be held accountable in cost for repairing this defect in their product. Samsung claims to be a company that cares. The Third party of Alorica is creating an atmosphere of deceit. I have asked for a Supervisor regarding this defect and all they send are anonymous emails with no one to contact.

I bought a Samsung refrigerator from Lowes in 2010. In late 2012 I noticed a little rust at the bottom of the water/ice dispenser. I thought at first It was externally caused. When it became obvious that it the pan itself was rusting, I called Samsung Customer Service and explained the situation. After explaining the situation, the CSR left the line for a few minutes. When she returned she suggested I buy Bartenders Friend to clean up the mess. When I asked how I could prevent the rust from returning, she seemed confused, said she had solved my problem and hung up.I emailed Samsung CS with the complaint stating that a 30-month enamel job shouldnt fail and how could I prevent the rust from occurring again. I received a reply that read like the authors masters thesis that thoroughly explained the chemical action that occurs between water and iron. I went to Lowes in Palmdale, CA with my problem. The salesman was no help; the department manager told me that Samsung didnt make that model anymore and maybe that was why. And that he couldnt help me. Ask me if Ill buy anything from Samsung again. Or if I shop at Lowes.

We have a 3 door French door refrigerator with the ice maker in the top and bottom (thru the door dispenser). We have had it for 5-6 years and a few months after buying it it stopping producing full pieces of ice, and the ice it dispenses is all broken. This has always been frustrating but I have learned to deal with it. Then shortly after the warranty expired, it stopped making ice and it appears to just be freezing over. The ice bucket keeps freezing over making it difficult to remove it and defrost, Then, I was no longer able to remove the ice bucket. I called about getting it repaired and the cost was very high and they could not warrant the repair due to this being an issue. I had called Samsung about this and at the time they told me there was no issues reported with the ice maker. I have contacted other repair companies and they wont even work on them since they know it wont stay working. Samsung has been useless in resolving this and they know it is a major defect in their product. I spent almost $3000.00 for this piece of junk. Never again will I buy a Samsung appliance!!

Fridge purchased less than 2 years ago is not cooling. We have the problem for two weeks already. The food gets bad. The upper part of the fridge does not cool. We call Samsung several times. First, a representative was trying to repair it while on the phone. One of those, Mr. **, with very bad attitude. So, we turn off the circuit breaker for 30 seconds, then again for a minute but nothing. After another call, Samsung gave me a repair case number and said someone will call me. Waiting a few days, no one called but Cristina ** sent an email 3 days later to tell me I have to call to schedule the repair. Her office was closed at the time I read it, so I called the next day and left 4 messages. It seems she called in the afternoon and talked to my son who has a disability. My son didnt know much about what was going on, so Cristina decided to cancelled the ticket. I called her the next day to ask her why it was cancelled after I left so many messages but she didnt care, and told me to call Samsung to get another repair case number. This means to wait again a few more days. Now Cristina refuses to do the repair saying that I was rude, yes I was very upset, and Samsung does not have any other company to do the repair. So, Samsung wont do anything even though this fridge is still under warranty.

I purchased this refrigerator in December 2011. It worked like a charm until earlier this year, when the warranty ran out. We had ice build up in back of fridge. Called for service and the first person did not look at the issue; he just ordered the part and we had to pay before it was delivered to us. Second repair person was terrific. He fixed the problem and found the original issue which was a part the first guy never ordered. We thought we were all set for another five years. Now the freezer has ice buildup under the drawer and the door binds when closing. I hate to spend another 500 dollars and not know what will happen next. We will definitely not be buying Samsung appliances in the future.

My wife and I bout a Samsung RT5000K Top Freezer Twin Cooling Plus™, 350 L refrigerator for Courts Jamaica Limited. The first month the front plastic on the tray under the freezer compartment split down the middle while it was being wiped off. It was as if it had dry rotted. In the first three months the door started to bubble and this is the one that has the stainless steel look. They replaced the skin after a lot of complaining and then the door would hardly close by itself when they were done and they left all the plastic on.Now the rubbers are starting to crack on the door and we have not had the thing a year yet. The door is making a creaking sound once in a while when you open it and the refrigerator from day one has been making weird sounds. It also runs very hot and for an inverter type, the electric bill has not gone down at all. Have been trying to find the year of manufacture and cant seem to get any answers. I believe it was in storage a long time before being sold. Very disappointed and would never buy one again. Will continue to take to social media to get some answers.

We bought a Samsung French door refrigerator and 6 months later the ice maker stopped working. We have placed services calls 3 times and it still doesnt work. I would give a zero rating if there was one. We had a warranty but they terminated our warranty because they couldnt fix it and didnt want to replace it. This is the worst company I have ever purchased from and will never buy any Samsung product again.

We purchased our Samsung fridge a little over a year ago and about 6 months into having it I lifted the little tray where the water and ice are located and found that it had rusted! The rust has continually grown out onto the fridge door causing the paint to chip off and leave sharp metal for my children to injure themselves. I have contacted Samsung and because this is a Cosmetic defect they will not do anything to fix it. It is beyond frustrating that you pay a large amount of money for something and it is not up to the standards that it is advertised. I have always purchased Samsung products but I will say this was our last. They have lost a Samsung customer for life.

Suddenly after 4.5 years the controls on our Samsung model RB194ACRS fridge have gone wonky. The freezer goes away down below the set temperature, the temperature indicator on the door gives the wrong temperature reading, the child lock is on, though not selected. As a consequence the crispers freeze and the defrost water running down the back wall freezes in or under the crispers. The drain issue can be solved by defrosting or adding a part, but with $300 invested in a new fridge sensor, a new freezer sensor and a new motherboard, we are at the end. The authorized Samsung service people do not believe that a second replacement motherboard will change anything and so it is new fridge time. It wont be a Samsung.

Why did I fall for them, they make nice T.V.s so Ill buy a fridge? Ice machine clearly defective (see 100s of complaints) AND the door has an alarm when its not closed all the way. WHY DONT THEY JUST MAKE A DOOR THAT CLOSES PROPERLY. They know they made an expensive, poorly designed product that 100,000s of people bought, but they wont admit its defective. Never again Samsung!

I called a Samsung-authorized repair company to fix the ice maker in my 4-door refrigerator/freezer. The ice maker kept icing over and stopping. The technician was familiar with the problem because Samsung had sent out a service notice to the effect that this ice maker was defective in many of this model refrigerator. Although this is a known defect, Samsung does not support its product if the problem becomes evident after the 1-year warranty has expired. My refrigerator is 2 years old. I have to pay $450 in parts and labor to replace the part. When I called, Samsung refused to pay even for the parts because it is not their policy to do so. Thats the last time Ill buy a Samsung appliance.

Purchased our first Samsung fridge Feb 2012. 20 minutes after delivery, we noticed a cracked shelf. It took numerous calls and 3 months to get the correct shelf. In the meantime, they had sent 2 wrong shelves and a freezer door handle as a replacement part. In the spring of 2014, our fridge started to freeze up. It took almost 3 months to get it repaired. Again in November of 2014, the same issue arose about freeze up and the temperature settings were no longer readable. They (our retailer, Future Shop) finally replaced the unit. Two weeks in, yes you guessed it, water under the crisper drawers and freezing again. The unit was replaced (by Future Shop?) and a new one shipped to us. Two weeks later with the new one, the same issue has come again! Can this company not get it right?Through all of this, Future Shop has been a stand up company. They have looked after us wonderfully! We contacted Samsung and they said via email: we are not aware of any issues with our refrigerators. Perhaps they should read their online reviews??? We went back to our retailer today and they are replacing it yet again. This time however, we selected a Frigidaire! Enough with the Samsung product.

Samsung products are good for nothing. I bought a Samsung refrigerator 11 months back and have filed complaint for cooling issue 5 times in this period. Still this problem is occurring again and again. And when you call their customer support to get the product replaced etc they start talking in unprofessional way and use profanity. This is not acceptable. Pls do not buy any Samsung product. Their services are good for nothing and their product quality is **.

We bought a Samsung RT72SBSM about 2 years ago and it just stopped cooling one day. After checking, the compressor is found busted and they would charge me USD150 for labor and for fixing the gas, which are not under warranty. When I queried Samsung about why their fridge died only after 2 years, instead of apologizing, the Samsung person retorted, we dont know the lifetime of our fridges. They should know. Its their product. They should have some sort of indication that this is a faulty fridge and they are doing what they can to rectify it. Saying they dont know simply takes them away from being accountable to make good products. Samsung is a horrible horrible brand, with absolutely, incredibly lousy customer service. Avoid all Samsung products at all cost, please!

The fridge would not cool! Service from Sears said they do not service, that is where I bought it! Call another service company, will be 8 weeks to get parts! This is 2 years old! Never buy!

Ive noticed other reviews explaining the same problem. We brought this fridge less than 2 years ago brand new. We did not expect any problems this early on as we have always purchased a french door fridge because of its large capacity. We have a large family and would have to frequent the grocery store all the time if we bought anything smaller. I am sorry I bought this brand and will not buy it again.We noticed pooling of water just outside the freezer and have been mopping it up every morning. We did not know what is causing this problem-where the water inside freezer is coming from and have defrosted the fridge twice now. -which is extremely inconvenient as we cannot use our fridge during that time. We have turned off the ice maker to see if this was the problem but it is not. This fridge is a lemon. Do not buy. So far it does not seem that anyone who has tried to solve this problem has been successful. I am really tired of cleaning up water everyday and will need to save for a new fridge.It appears that ice is forming on the freezer bottom and then melting and spilling out of the freezer overnight and during the day. We recently removed the bottom drawer which over time turned into a bucket of ice. We defrosted the fridge and cleaned it and are now trying to locate what is causing the ice to form on the freezer bottom (which then melts over time and forms water at the bottom of the fridge).

The fridge itself is ok. But we had a problem with the refillable water pitcher. Customer service was a nightmare. No one would validate the problem. Just hours upon hours of corporate propaganda and not owning up to their mistake. Plus the replacement parts are outrageously priced. There are plenty of good appliance makers out there - its not worth buying from Samsung.

Bought Samsung 28.5 cu. ft. French Door Fridge (spent $2500) in Aug, 2010 from Sears. After 4 1/2 years, it broke (no longer cool in fridge and cold in freezer). Asked Sears repairman to come (inspection costs $85) and said the compressor has to be replaced. Control board may also need to be replaced which costs another few hundreds. Samsung only covers the compressor parts but not labor. Estimated costs for labor is close to $500. It is totally rip-off and the worst experience for buying appliances. Never buy Samsung again for their unreliable products. I have a 26 years Admiral fridge in the garage which still works fine (except bit dripping water under and bit rust on some outside metal hinge).

I bought model RS267 LBSH side by side in May 08 from Lowes. Right off, the ice maker never worked properly and we were blown off by repair (it never dispensed cubed ice and will block up with big chunks). Digital temperature reading seemed to be off. At times, things in the freezer were frozen rock hard and at other times almost soft. Reading the complaints, we should have bought an in fridge temp checker as I know the temps were fluctuating a lot although the in door reading showed a constant 0 and 38 degrees. Today, the unit quit cooling, but the door temps still read normal. We would not have known until the next morning except that hubby went into the freezer for a popsicle and they were melting. We threw stuff in the chest freezer, and put fridge stuff outside since its in the 30s here right now. I tried all the troubleshooting (what little I could find) from the Samsung site and nothing worked. After going through the complaint, I feel lucky we got 3 1/2 years before the 60 degree mark. Now, Im trying to decide whether to trash our good looking but problem prone fridge and buy another. Im not sure I want to pay for iffy repairs if we can even find anyone here that will work on them. Its the first time I have ever had a major appliance quit working like that so young in its age. This makes me never want to buy another Samsung product again. So Im now researching for more reliable fridge brands.

Nov. 2009 we bought a new fridge. After 2 days the water quit dispensing. The fridge was replaced. 2 days later the new fridge wouldnt dispense water. Next tech put in a heater to keep the reservoir for the water from freezing. Next the space saver ice maker quit. It got replaced. Next event was the control panel went out. It was replaced Sept. 2012. Now Jan. 2015 the control panel is out again. Weve called several service companies, including Sears Blue Crew, but no one services our area; they used to. This fridge has had service every year. Now out of warranty Samsung says they cant do anything to help us, not even find us service for the fridge. I know well never, ever, buy one of Samsungs appliances again.

I bought my Samsung 4 door refrigerator in 2014 and extremely regretting my purchase. I paid over $2,000 for a refrigerator that started to make loud noises after one year of purchase which of course was the end date of my warranty through Samsung. I had spoke to Samsung several times about the issue and nothing was done. I had Home Service Plus which I felt was not their job to fix come out seven times deeming my refrigerator unfixable. I also had a Samsung washing machine that exploded in my basement. My house is full of Samsung products and I wish I could return them all. Very disappointed customer.:-(

RF217ACRS - Bought fridge in June 2010. Freezer stopped working in June 2014. It was still under 5-year Sealed Refrigeration System Warranty, so I went through a Samsung referred repair company. Our first visit was on 6/27. After our 10th repair visit on Sept 12, 2014, all of which entailed numerous attempts and were coordinated with Samsung Technical Support via telephone, our fridge was deemed unrepairable. (I have invoices and notes documenting each visit.) After 6 different Samsung repair ticket numbers obtained while working with Samsung Executive Customer Service to get Warranty compensation, I was exhausted. When I called them, I was on hold from 17:8 to 47:12 minutes each time and told something different every time. At one point I was talking to an individual in CA (address was residential via phone # look-up). They broke me down when they told me that our repairman should have gotten a 7000# from the Samsung Tech at the time the system was deemed unrepairable. We went entire summer without a working freezer. We would have dumped the refrigerator earlier had we known warranty was not going to come through. I could go on, but I think readers have the idea and the point(s) I am making about Samsung Refrigerators and their Executive Customer Service.

We are retired and on a budget save for 15 years to buy new appliances. The Samsung refrigerator has never worked properly, warranty serviceman was out three times to repair ice maker. They replaced board and ran a tube of caulking around unit. He said it was bad design and was sucking air from fridge section. It worked two weeks. Our warranty was up Sept 24. We tried to renew warranty before and they said it had to be added 90 days before it was up. My husband has brain and lung cancer and I have multiple myeloma. We have a year old fridge and no ice living in Phoenix Az. Believe me we use ice, although its just the two of us. Thank god, Im 67 my husband is 72. This seems like a very unfair practice by Samsung. We have had many other appliances over the years and they have worked well. The old fridge is 15 years old and still working in the garage. Thank you.

Bought 5 new Samsung appliances in February and now the compressor in fridge has failed. Samsung will not replace fridge and I have to pay to have fridge removed from home to shop for repairs and back again. Now realizing that buying Samsung appliances was a huge mistake, never had luck with their DVD players and should have known better. Will stay away from Samsung in future for sure.

I own a Samsung black stainless steel refrigerator. The ice maker stopped working a few months later. Never made a big deal about it but after calling Samsung they wanted to charge me for a tech to take a look. I did buy the extended warranty. Samsung has a class action lawsuit against them for this problem. They never made the American public aware of this problem. They insist there is no recall but acknowledge via bulletins there is a problem. I asked both chat technician and customer support why are we not being told and asked to speak to someone who could answer me. I was told no one could call me by Kit the chat tech and customer support hung up on me.I own about 12 different Samsung appliances. Disgusting how they take our money and then turn their backs. I am a hard working American citizen and I refuse to put another dime in Samsungs pocket. Their employees take joy on seeing fellow Americans used and I would never recommend buying Samsung again. I wasted 4 plus hours to be lied to then to be hung up on. I would recommend never to buy Samsung and I will make it my duty to rid my house of all Samsung products. This company is all about defrauding hard working Americans.

This ice in the refrigerator has not been usable since we got it because of the odor. Changing the filter every six months doesnt help. The ice build-up under the meat drawer has also been a non-stop problem. We just went out and purchased a new one and will never buy another Samsung product because their customer service just doesnt care after multiple calls over the years. We just saw another couple in Lowes buying a new one also who had the same problems and the same model. I would suggest Samsung stick with TVs.

Bought a side by side counter depth Samsung fridge in May 2014. In June 2015, the fridge and freezer stopped cooling. After THREE weeks of trying to get someone to come out, Samsung referred us to a 3rd place and they finally came. However, we had to get a copy of the original purchase receipt FIRST. Once the guy came out, looked at the fridge, he said it was a coolant leak and the fan was installed backwards. Which really meant the whole thing was burned up. He told us a service tech would be out to fix it in a week. 2 weeks later, we find out that company doesnt fix that problem. So its back to Samsung! We still dont have a fridge and no scheduled spot for it to be fixed. So frustrating. Samsung is junk and they have horrible service. Just because it has a 10 year warranty doesnt mean jack!

Samsung Two Sided Refrigerator (Model RS22HDHPNSR). Bought summer of 2015 at Best Buy. By early 2016, when trying to replace the water filter the first time, the filters didnt fit. The teeth of the locking system didnt even look the same. When I called to have it serviced, Samsung came out. Technician explained that the filter system has changed since the make of my fridge. He changed out the whole system as he said it should have been done before the purchase. Now today, April 2017, the filter literally popped out of the system, cracking the plastic filter head off and water gushing all over my kitchen floor. Two problems within less than two years for a fridge valued $2,000! Theres no words for that!!

We purchased our refrigerator in 2012. It has been a problem since we purchased it! The ice maker on top stopped working first. Then the bottom one had so much ice in it that when I tried to open the freezer door the plastic thing inside the ice bin snapped off. Now we have water accumulating in the drawer of the refrigerator. I have read many reviews and posts from here and the Samsung website that are all the same. I do not understand why there has not been a product recall? Our model is RFG298NDRS/XAA. As many others have mentioned here. DO NOT PURCHASE A SAMSUNG REFRIGERATOR!

Terrible customer service!!! Spent almost 4k on this refrigerator specifically for the Pandora app to listen to music in the kitchen. It stopped working once Samsung issued an update. Its been 4 months now with nothing working. Some people are going on a year with this same issue. We are past the 30-90 day warranty with the department store where these were purchased so now we are stuck.

I cant describe how horrible experience I have with Samsung product, lets begin, in 2013 I bought Samsung French door refrigerator ( RFG297HDRS/XAA) from Best Buy and I paid extra for extended warranty (which I found out it is not extended warranty. It is duplicated warranty). Now in 2016 it is broke down. I talked to Samsung few times. There is no authorized repair center close by and they had to talk to Sears Service but make long story short the estimate of repair is around $600 maybe even more for replacing control board. I recommend to stay with common brand like Whirlpool or Kenmore, Amman instead of paying more for some foreign brand which it cost a lot to repair plus they have very short life.

We have had our refrigerator (bottom-freezer) less than a year. Weve had Samsung out 3 times to check out the random very loud noise that it makes. The resulting opinion is that the noise is normal. I am having to endure it as I type this and would encourage anyone to NOT BUY a Samsung appliance. Another thing is the space inside. The shelves are not spaced to hold American-sized food/drink containers, so we have to store them on their sides. From what Ive read, they make fine electronics - TVs, etc. Just dont buy their appliances.

Same experience as others. French door refrigerator 16 months old, and we are not here 6 months of the yr. Have Home appliance warranty but took a month to get fixed, Samsung parts are backlogged over a month. Icemaker makes 4 cubes then doesn’t work. Samsung refuses to do anything, many CS representative conversations. Would never buy another.

I purchased my Samsung refrigerator (Model: RS277) almost 4 years to date. Ice maker will no longer make ice. After calling the service center, they dispatched a service call. When the representative called to schedule an appointment, they wanted $160 to come out and diagnose the issue. I dont agree with paying $2,800 for an item and getting 4 years of good use out of it, nor do I feel I should have to continue to invest in this item to keep it working, especially in this short period of time. I spoke to an Executive Relations representative, and they were of no assistance either. Pretty much sticking to their guns of driving revenue to service their junk. If you are shopping for a refrigerator, I strongly discourage you from buying Samsung. I certainly never will again.

Owned Samsung fridge 2 1/2 yrs., water leaked into both produce drawers for some time. After much research, it appeared this is common and not worth the repair attempt so Ive lived with it. Freezer appeared to thaw and refreeze slightly since purchase, does not open adequately, and now has defrosted completely. All food is a loss, doubt I will be able to find anyone who will even agree to work on it. Junk, junk, junk. Period. I would give a negative rating if possible.

Was beginning to think this was a pretty good refrigerator, side by side model RS263TDWP. My previous refrigerator lasted at least 12 years, was also purchased at Sears, and was a Kenmore side-by-side. My husband is an A/C Tech...he was able to figure out almost immediately that behind the panel on the refrigeration side (freezer was working perfectly throughout all this) that the evaporative fan motor had gone out. After only two years!! These units should be working without problems for at least 8 to 10 years, even in the modern days of refrigerators being built with a computer brain to run them. We bought the part, he had it in within 5 minutes (which I know is lucky for me, but most people have to pay hundreds of dollars for parts and repair, not to mention the wait time for them to actually get there). But I must mention, when he was looking on Youtube for videos to guide the repair, there were many complaints of this same thing (on the internet) happening to other Samsung refrigerators. This is a middle of the line refrigerator, not a cheap one, and I was under the impression if you pay $1,600 for a fridge that it might actually last longer than two years! Very disappointed...would NOT recommend any Samsung refrigerators, because though they are beautiful to look at, you will more than likely be sorry (if you must have one, I would recommend the extended warranty!).

Just bought refrigerator from Home Depot and had tech. come out three time to fix and still not working at all. They refuse to replace and would like to come out again to try and fix. I told them at Samsung that the tech. replaced every part to the freezer door including new draw rollers, gasket twice and then finally the last time a completely new draw and assembly and it is still broken. They insist they can still fix even though there are no parts left. I lost my mind talking to the idiots on the phone and I feel my only option left is to get an attorney involved. Also had repair 5 times on my Samsung micro. Stay away!!! I had a hard time giving 1 star, it would be more like -5.

We purchased a Samsung side by side refrigerator from hhgregg in September 2015. In July, 2016, the refrigerator stopped cooling. The fan was replaced under warranty. The total time from first call to completion was 11 days. Freezer worked fine throughout. September 13, 2016, same problem. After two days we called Samsung service again since we had not heard from the repair service. We were told that they didnt have a service person available and would continue to try to find one. hhgregg has been unable/unwilling to provide service. Their attempt to put us in touch with a service company led to being returned to the Samsung service queue. I would give both Samsung and hhgregg 0 stars if I could.

We purchase this Fridge for our RV which was screaming for a full sized Fridge. It is lightweight, perfect in size, very quiet, doesnt create excessive heat and most importantly has a low power draw. We have owned it two years and remains issue free and takes the abuse we RVers tend to put on a fridge. Highly recommend.

Broke down less than two years old. It’s defective and company knows it. Refrigerator doesn’t keep safe temperature. Back panel freezes up and fan cannot turn. There are numerous complaints about this refrigerator all over Facebook. Costs thousands of dollars and stops working.

We bought this refrigerator when we built our new home back in July 2012. From day one, the ice maker didnt work right. I found myself waiting for ice for what seemed like forever. As time went on, it made less and less ice. Then it stopped making cubed ice and it almost was the consistency of a snow cone. Then another issue with it spitting out a good amount of water before the ice would come out, leaving water on my beautiful new hardwood floors. Not to mention it usually got all over myself as well. One day I noticed that the door was not in the track, allowing the cold air to leak out around the doors. I thought this might be why we were having the ice maker problems. So I gave it another week to see if the issue would resolve itself after fixing the doors. It broke... I dont know what in the world happened, it just stopped working altogether. So I called the company and after telling them I was completely done with this refrigerator and the constant ongoing issues, I wanted it fixed ASAP. The service company they referred me to said they couldnt come out for a week. I find this unacceptable on many levels. So I called Samsung again to tell them about the delay. They informed me that I would be hearing from an executive team member in 24-48 hours. Three days later, I called them because I never got a call. The employee apologized, took note of my complaint and assured me I would hear from someone in another 24-48 hours. Here I am, 3 days later, and I am yet to get a phone call. Like many other of the complaints I read, I too have had to eat out and spend countless dollars. And of course I had just gone to the grocery store the day before it broke completely. I will never buy another product from this company and I definitely would NEVER recommend Samsung to anyone.

I purchased a French Door Refrigerator, very pretty but like a beautiful leather back book with nothing on the pages! I have had the refrigerator 4 years and in this time frame I have replaced 2 icemakers and now the freezer has stopped working, I lost quite a bit of food due to this failure. I called Samsung was advised they could not help to call a repairman, I called repair company and they were very nice and advised me Samsung will repair the compressor I called Samsung and they advised they would not. The repairman called them and they agreed to fix it.They called on Monday and advised there would be a repairman on Wednesday of the week to repair it. On Tuesday Samsung called and advised they COULD NOT find anyone in my area to fix it, that I should find someone to repair it and they would reimburse me. (They cant find anyone but I can, Duh!) It seems I made a very bad decision when I made this purchase.

Im extremely satisfied and always get compliments on my Samsung refrigerator. Love that it has Wi-Fi on it and I can save recipes I like. Plenty of room in freezer and refrigerator. Stainless steel color just brightens up the entire kitchen.

Purchased new French door Samsung fridge (RF18FENBWW). About 4 months later I noticed water under the veg drawers. Thinking I had spilled it, I just cleaned it up. Then a few months later, same thing. Called Samsung and they told me to defrost it, raise front up - did that. Then about 2 weeks after 1 yr warranty expired, I need to clean up water at least twice weekly or it runs onto floor. Samsung will do nothing. I have to defrost for a few days at least monthly. Never, never ever buy a Samsung refrigerator. Really feel bad for these people that bought the whole appliance suite.

Water in crisper bins, ice underneath the bins, freezer compartment wont defrost, must do it manually every 6 weeks.

Our Samsung started making this popping sound three weeks ago. (2-3 pops per hour). I did a web search and found that many others are having the same problem. I called Samsung customer service, and was told the sound was Normal. I guess I am not quite understanding normal when it never made this sound before. I just wish Samsung would take our complaints and concerns more seriously. The sound can be heard throughout the house, its as if someone was sitting behind the fridge popping balloons. We never hooked up our ice maker so its not that. I will say that the fridge works fine in every other way. Thanks.

This brands french door model seems to have issues getting water in the veggie drawers and, failure of the strip on the door that is supposed to guide the left door to close properly. I would not buy Samsung again although I have little choice for the space available. High repair rate with short term ownership.

I purchased the Samsung RF263BEAESR. I purchased in 2012. A year ago the ice machine began freezing to the point where the machine would not make ice. Now the motor is making a loud noise. It keeps me up at night and its began a week ago. I called Samsung customer service and they were so nasty. It left me with such a bad impression. I spent $3000 on a refrigerator and just 3 years later its giving my family problems. I dont have the money to purchase another refrigerator and I think its just not fair. Samsung should care about their customers and fix the problems people are having with these refrigerator. These products should last me at least 8 years problem free!

We purchased a Samsung Refrigerator (model #: RF266AERS) with French doors and Twin Cooling system three years ago. It has been serviced countless times due to ice building up in Twin Cooling system. The fan gets louder and louder and eventually the refrigerator stops working and has to be defrosted for 24 hours. We have lost time, money, and a great deal of food. We have been told it is a flaw in the design and there is no way to fix it. We will never, ever purchase another Samsung.

Never buy a Samsung refrigerator, they are a POS. My ice maker is causing my entire refrigerator to freeze over and Samsung will do nothing about it. They stated because it is out of warranty they have to charge me. They have a lawsuit going on against them right now for the ice marker but refuse to do anything about the consumers complaints. They just want to make money. The Model I have is RF28HFEDTSR/AA. Do not buy this refrigerator.

They have a known defect in their refrigerators and Ice makers and refuse to recall them. They’ve cost people time, money, home repairs, food poisoning, etc. When you call they act like they’ve never heard of it even though repair companies have received service bulletins from Samsung. That means they know there is a big big problem but won’t change the product to prevent it.

This is a fair admonishing to buyer to not be fooled by the aesthetic sleek look of an Samsung Refrigerator. It does not stand the test of time and does not perform to support the high purchase price and its good luck. I had this awesome looking double french door and like everyone else it Sealed Cooling System start breaking down and of course Samsung favorite response like they give everyone else, I guess by now they are professional in running people in circle, Only time will tell as other consumer will catch up. They dont realize the power of negative advertising. I have already warn dozens of people to stay away from ever purchasing a Samsung.They have an unfair business practice where you can only use their service approved vendor to fix your fridge even when you are out of warrant because no one can get their replacement part. This is not fair business practice I will would hope that the attorney general or even congress is aware of this business practice. I will NEVER NEVER NEVER use my cash for anything Samsung again, I felt betrayed by their deceptive appearance and lousy performance in failing to stand by their product and make good with their consumer. We have a right and that is where we spent our money. Fool me once, that is good enough.

Since purchasing this Samsung-Bottom Freezer Refrigerator in 2009, Ive had at least 6 service calls, 2 replaced refrigerators and my problems are just as they are the day I purchased it. I have the extended service warranty (a joke). The ice maker sprays water over my frozen vegetables and has rarely made a whole ice cube! It crushes the ice when it does make ice or makes pieces of ice! You can set the freezer to 0 and within 24 hours, it changes to 7 below. This freezes everything in the top of the refrigerator including my fresh vegetables, tea, jello, and whatever is there. Ive lost at least 2 or 3 purchases approximately $100.00 each time to this problem. I called Samsung Executive Customer Service and spoke to Byron and he absolutely stated they will not stand behind this product as it was more than 1 year old. How about that for customer satisfaction? They dont care, theyre into the Apple thing and to heck with everything else they make. Im done with them. Im done with them! A&E Service people, who service for Lowes, cannot or will not or do not know how to fix my refrigerator. I will never, never purchase another Samsung refrigerator or anything else with Samsung on it!

RF266AFPN/XXA - Having to unplug fridge at least once a month for 24 hours to defrost frozen panel inside back of fridge section... Makes annoying noise. This has been going on for more than 2 years. Have spoken and instant MESSAGE with Samsung on many occasions. Not knowledgeable in regards to this issue.

Let it be known that Samsung has terrible customer service and dont stand behind their name nor products. I have a refrigerator (Model# RF28HMEDBBC/AA) that is just over a year old that is rusting on the outside as well as the black coating peeling off. They are telling me it is Cosmetic Damage and not covered. I could buy a new door if I am not happy. I understand Cosmetic Damage but this is not a scratch! It is rust!!! I have contacted them numerous times only to be told they can have a service tech come and take a look but I have to pay for it. The complaint escalated to higher customer service just to tell me that they have not previous complaints about this so there is nothing they could do.

Purchased RF23HCEDBSR French Door Refrigerator 2 1/2 years ago. Shortly after 2 year mark food was freezing in refrigerator. No support from Samsung customer service. Had to pay to replace evaporator cover and sensor. Not cheap. Here we are again with food freezing. Same part needs to be replaced and now motherboard also has gone bad. Needless to say very expensive to repair - not worth it for 2 1/2 years old.

Has anyone been able to contact and resolve issues with their Samsung refrigerators? Has anyone taken legal action? I bought my refrigerator four years ago from Sears. As I sit here typing this comment, my fabulous product is sitting over there broken! This makes the third time that the temperature sensor has failed and have lost all of my food. The second time the sensor went out, no one keeps these parts on hand and it had to be ordered from the manufacturer overseas. This ONLY took seven weeks to get here. Thankfully, I have a home warranty policy and they have repaired it. Well, my luck has run out. The repairman who came out yesterday told the warranty company that the sensor failed causing other parts failures. Now the warranty company is telling me that my policy wont cover this because if a warrantied part causes other equipment failures, the company wont cover them. This means $338, plus the $60 service call, out of MY pocket. The first two repairmen told me that Samsung appliances are ABSOLUTE JUNK!!!! Has anyone been able to get any action from Samsung or has anyone taken any legal action? Im in!!!

My only problem is that I am short and sometimes have trouble reaching the back or top. Also, the plastic on the door and bins does break easily. Otherwise this is a good fridge and I love that its stainless and truly fingerprint proof.

I bought this French door Samsung refrigerator cause the one that came with the house I bought had died. After looking at both Home Depot, H. H. Gregg, Lowe’s and Best Buy - I settled on this model RF268ABWP at Lowe’s in white. A little background - I went to culinary institute of America at Greystone and have been a professional chef for over 30 years - I know my way around a kitchen and appliances. This Samsung is the worst - there’s just not hardly any storage room in freezer and it continually ices up to the point the drawer/door is open and water/ ice melts on to the kitchen floor. The door at several places has started to rust, underneath the coolselect crisper drawer in the main body of fridge also continually ices up and the drawer starts to be pushed out. Have to thaw ice jam and remove ice sheet and then dry out fridge bottom and freezer drawer bottom. Complete pain in the **. Called Lowe’s customer service and nothing, also called Samsung and nothing no help. After reading and digging around on internet found that it’s a design flaw and company knew about it but refuses to fix. If I could fit on my boat it would be at the bottom of some lake. Complete junk and a waste of over 1400 bucks - my advice to anyone buying a new or used fridge - stay away from Samsung.

I purchased my Samsung refrigerator model #RS265TDBP in July 2010 from Best Buy. In early 2012, the computer board display on my refrigerator couldnt be read. It appeared to be working fine, you just couldnt read it and I had no idea what the temperature was. Since it only had a year warranty, the Samsung Certified Repair in my area came out to fix it at a cost of $200.00. Then in July of 2012, my refrigerator stopped getting cold. The freezer was fine, but the fridge stopped. We again called the Samsung certified person that had done the repairs before, but they said they only issued a 30-day warranty on the computer board (which we were told by another tech was the problem). We decided to go with another repair company that gave a 5-year warranty on parts. They came out and said there was a block of ice on the fan motor, which caused it to blow out the circuit board and the computer board. Now to fix it was over $300. Now just two weeks ago, Dec 2012, the exact same thing happened again. The fridge got warm, food spoiled, no fan running and the smell of burnt circuit board. We called the company who did the repairs and had them come out again to inspect. Lo and behold, it is the exact same problem. Since they gave us a 5-year warranty on the part, they are paying for the new parts but we still have to come up with the $140 labor. I contacted Samsung to tell them about the defective unit and see if they could do anything to help as it looks like we are going to have to repair this every 3-4 months or purchase a new one. All they said was its too old and there is nothing they can do. Really? Its less than 3 years old. Never buy a Samsung refrigerator! My refrigerator is a lemon.

I purchased a Samsung Model #RF30HBEDBSR/AA on 9/12/2015, it was delivered to my home 9/13/2015. The first issue I encountered was the second week of April (4/10/2016). I returned home from a 3-day family vacation and realized that my refrigerator and freezer were both not functioning. I called 1-800-726-7864 and spoke with Zakiya (Ticket #**). I informed her that my refrigerator & freezer both werent functioning and that Id discovered this when I returned home after a few days. On 4/11/16 at 2:45 CST I spoke to Cori & her supervisor, Hannah. I documented & reported to her that the food in my freezer was spoiled and I had a significant amount of food lost due to the refrigerator/freezer not working properly. Hannah told me to send my receipt for the food purchased that I was reporting as spoiled.Fast forward a few days to 4/14/2016 I spoke to representative Chin (Ticket #**). I asked how and where to send receipt for spoiled food. The address I was given Samsung Electronics of America, Inc. 85 Challenger Road Ridgefield Park, NJ 07660. On 6/29/16 I spoke to Madylin (Employee # **). I was kept on hold for 45 minutes when Madylin returned I asked for a supervisor. I spoke to Supervisor Torie (Employee #**... this conversation was said to be recorded on their end). Torie told me that I was misinformed when I spoke to Hannah back on 4/11/16... My spoiled food WOULD NOT be covered. Tories tone was very condescending and not what I would expect from someone from a supervisory position. This has been an ongoing nightmare with terrible customer service from the supervisor(s) down to the customer service agents.

I wrote a review earlier this month and I had my 1 ½ yr old Samsung RF217 French Door replaced with the SAME MODEL to give Samsung a chance to redeem themselves. I received the new fridge on September 12, 2013. The installation process was horrible and I will address that with the retail company in person. Anyhow, instead of the Fridge portion being too warm like the RF217 part 1, now RF217 part 2 is an overactive FREEZER. Please note I DO NOT use the ice maker, I have that feature turned off, But for some reason I have snow cones being made in my freezer and I cannot open the top drawer as it is FROZEN SHUT. The installers set it up per manufacturer direction temperatures -2 freezer and 38 for the Fridge. Consumer ignorance?? I think not. Samsung Corp. you make a horrific product and I will be pleading with the store that I bought it from to give me back my money in full so I can go back to my normal life. I cannot and will not eat out for another week, month or year because my $1500 refrigerator does not work properly. And just so we are clear, ALL THREE OF MY SAMSUNG Refrigerators were BRAND NEW. ALL THREE WERE FAULTY. I hope this is clear enough that three times is not a charm. In addition to the bad manufacturing, the delivery service managed to deliver a scratched left front French door, left all the packaging inside, dumped about a gallon of water onto my Laminate Floor which I had to personally dive to the ground with bathroom towels because the water would absolutely ruin the floor and they SCRATCHED the side and front of my BRAND NEW WASHING MACHINE, and then denied the damage. I was literally standing right there during the entire install. Hello I was the one cleaning up the water so of course they scratched it. My towel sure didnt. Anyhow, bad product, bad service, and subpar customer service equals the end of customer loyalty to Samsung. Samsung get out of the appliance business.

I have a less than 2 yr. old Samsung 4-door fridge. Two months after I got it the ice maker started dripping. It took 7 service calls to finally fix it by replacing the fan on the motor. Now it is only cooling to 50 degrees in the fridge part. Freezer is ok. I called Home Depot warranty dept. and they called a TV repair shop (???) to come look at it. The shop told me they wanted to order parts before looking at it. Ten days later they tell me the parts arent all in and they will try to make it out on Mon (this is Fri) if the parts come in. This is so unacceptable! I would think a fridge that cost over $3000 should not be breaking down in the first place. Samsung says since I didnt buy their warranty, tough luck. After reading all of the reviews, I have a really bad feeling about this whole mess. Whatever happened to good service???UPDATED ON 09/24/2015: In my review back in July I reported that my Samsung fridge was not cooling and that I was having difficulty getting someone to repair it. Since then, the TV repair place called and said the compressor was out and they couldnt fix it because it takes R600 refrigerant and they didnt deal with it. Since it was supposedly the compressor, it was covered by Samsung, who sent yet another guy out to look at it; he said it was not the compressor but the computer board, so Samsung wouldnt cover it. After many back and forth calls to Home Depot, they finally sent me a check for the full price of my fridge, plus $300 for lost food. They told me to dispose of the fridge however I wanted to. Long story short, my brother-in-law from Florida, who has done appliance repair for 40 years, came up. Within an hour, he had recharged the compressor with R134 refrigerant and told me it had a very minute leak that wouldnt give me problems for a very long time. That was Aug. 1. The fridge has ran perfectly ever since. Upon returning to FL, he found out that Samsung had, in fact, recalled this fridge on July 1. So, I dont know how long this fix will last, but so far, so good. Anyone else in this situation should press Samsung for a refund. Apparently there is a problem with using R600 in the States, which they should have known before they started selling them here. Guess they figured they could just sell you a new one when this one died. Go figure!