I purchased a Samsung 2 door fridge with lower freezer drawer and upper ice and water dispenser. It was delivered and installed in May 2016. Right away the ice cubes where either very small and dry or regular size and wet. The cubes regularly melted and froze into a block of ice, where we had trouble removing the ice tray. Once opened we found that the whole ice compartment was frozen including the ice making machine. We had to regularly turn it off and defrost it. Sometimes the ice would melt and drip from the ice/water dispenser. In the summer 2016 we noticed that our food was spoiling. Soon after the fridge was making a loud noise. After some investigation we found out that the fan area of the fridge was filling with ice which froze the fan in a block of ice, which caused the fridge to warm without any indication on the fridge thermostat. Every few months we have to take everything out, thaw out the fridge for 2 days and then restart the fridge. Weve had two repairs done by a certified appliance repair company. The first time we were told that the problem was a well known flaw in manufacturing. Samsung has recommended a kit to fix the problem, but the repair company said that it doesnt work. We paid them to put the kit in, which was some tin foil and cardboard to redirect the air flow and replacement tubs to help with the backflow of water (which both cause the water to back up and freeze into the fan area). One month later the fan was frozen again and our food was spoiling again. We paid for the repair company to return. They checked everything and told us that there was no way to make the fridge run the way it should. They told us that its a well known manufacturing flaw that samsung will not fix and will not recall. We paid over $2000 for this fridge and Samsung has told us that they will not refund or replace it even though it hasnt worked right from the start.

RF217ACPN - Just shortly after the refrigerator went out of warranty a continuous water build up started in the crisper drawer. The repairman explained that there is a small part that is faulty in the drainage of many Samsung models - replacement cost me $150.

There is not quite as much room as I expected. Also one of the door shelves broke in the first 4 months. The company was great and sent out repairman who ordered and mailed new shelf. Overall very happy with this fridge.

Refrigerator started having problems 6 months after purchase. Water dispenser and filter started leaking. 2.5 years later it stopped cooling completely. The compressor went bad. Over the last 3 months I have had continuous problems with maintaining the temperature. The service guy came out again today (4th time in 3 months). Said the new compressor just replaced 3 months ago is bad. I have lost so much food and time. I want compensation and a new refrigerator.

I brought a Samsung side-by-side refrigerator from Lowes in NY and my evaporator fan start making a noise, then stopped working. It took 2 weeks before a Dial Appliance technician came to repair it. It is still not cooling properly and I cannot hear the fan working. When I called them, they say this is normal. Do they think that I am stupid? How could the unit not work the way it was when I bought it and they say it is normal. Calls to both Dial Appliance (718-368-1512) and Lowes (516-837-4057) say they will call me back but never do. What is Samsung doing about this? If they cannot make it work like before, they should replace it asap.

Design flaw in Samsung refrigerator model RF28HDEDBSR - Very Poor Quality. Purchased on 5/20/15. On 2/15/17, the fridge part iced over behind a plastic panel and stopped working. Something is wrong with the design. It makes a horrible noise when the fan is hitting the ice before it quits. On 8/7/17, it stopped working again after service for this problem on 6/26/17. The replacement part is on back-order! We wish we didnt buy this refrigerator.

I bought a 22.5 cu ft French door counter-depth (RF23HCEDBSR) in 2015 from Sears. It was first used in November 2015. $3,200 on sale for $2,778. After a little more than a year, the ice maker began freezing (an oxymoron?), requiring that I remove the ice bucket for a few to several days at a time to let the inner works thaw out. This began happening with increasing frequency. Eventually, after 2.4 years I was without ice more often than I was with ice. The Sears repair tech said that the ice maker has a number of design flaws and that Samsung requires that the ice maker be replaced. Replacement cost is $780. This is not a case of a mechanical part wearing out or going bad. This was Samsungs design flaw. A responsible company would take responsibility for the flawed product and replace it without charge. It was poor company decision making when the ice maker was designed and installed, and it is now equally poor company decision for not taking responsibility and replacing the defective product now that the defect has been discovered. Ill report the defect and Samsungs response to my State Attorney Generals consumer protection division since Samsung doesnt seem to respond to individual consumers.

The freezer part of the refrigerator quit working after only two years. The fact that Samsung is aware of the problem tells me it is a regular occurrence. I wrote to them about the problem and they directed the questions and then said it had to be repaired at my expense. The specific model is RF217 French door.

Purchased a new Samsung refrigerator about 2 years ago and now the glass shelf that holds the crisper drawers is broken on the corner and the rail that the crisper drawer runs on is broken where the screw hole is broken where a worker had screwed it in too tight. The rubber gaskets are coming apart as well....This refrigerator cost was over $2000.00. Called customer service and they said TOO BAD out of warranty ....Model # RF267AEBP. Someone needs to get a class action lawsuit going on this and let all of us know...

I bought the RF26VABWP1XA1, July 31, 2009 from Lowes. Ive had back panel issues, line issues, ice issues, cooling, and resulting in replacing groceries. I had to even put the groceries on my doorstep to keep them cold but from freezing in the fridge. Replacing groceries and having a repairman to come out because of manufactures problems is very expensive.

I purchased a Samsung refrigerator in 2010. I had an extended warranty on the fridge. During the 5 years of the warranty I had to have it repaired 6 times for the same problem which is the back keeps freezing up and will not defrost. For the last 2 years I bought another warranty from Sears. They came out every 4 months to defrost and replace the fan and the defrost sensor. I called Samsung and they refuse to give me my money back for the unit. The customer service is horrible. So if you have any sense DONT BUY. I paid $1,995 for this model. Now they are stating they will only give me $427.00 because it has depreciated in the seven years of owning it.

Bought a Samsung refrigerator less than two years ago at Sears and it just started leaking water into the bottom drawers. Called service and were told nothing could be done, that this is a common problem with the SAMSUNG refrigerators. The ice maker will not stop making ice. In order to make it stop we have to do it manually. DONT BUY A SAMSUNG REFRIGERATOR. We will make an effort to communicate to as many thousands people as possible (how about making a viral video to show on social media?) that SAMSUNG does not care about customers problems...

Buy this fridge if you do not care about hygiene and germs brewing in your fridge. Grime gets stuck in every bin and drawer with no means of cleaning the nooks and crannies. You will eventually end up breaking the cheap plastic in order to have the smell gone. Dry crusted debris get stuck often in the front of door bins and the veggie drawers. These parts have 3 layers to it with no means of taking those apart but to break. The whole world knows now icemaker is a big sham for Samsung. Only worked for couple months. I have done everything samsung recommended but it is a company with very poor technical and customer support. Class action in process for that one. Samsung spends their budget on marketing than on engineering and design hence a poor product. My model no is rf24fsedbsr (French door twin).

We purchased a Samsung Refrigerator a year ago. Within that year our ice maker has broken twice. First they sent a repair guy. He fixed it and 6 months later it broke the same way again. We called and Samsung said sorry it’s out of Warranty. It’s a year old and the ice maker is still frozen up and sometimes melts and drips water. It costs a lot out of pocket to get it fixed. On top of that the middle drawer electric cords that operate temp was pinched so that didn’t work. Also I don’t think the fridge runs at the correct temp! We filed a complaint with BBB in the state they are made. We haven’t heard anything back. I will never buy one again! Don’t even want to Win one I would Rather have a Whirlpool or GE!

We purchased a Samsung refrigerator in 02/2017. We are now waiting the third time to have it fixed. The major board that controls everything freezes up. We lose all the food. This time it will take 10 days to get the replacement part. We did get the protection plan but the company that fixes the refrigerator never has the parts. It has to break four times with exactly the same problem before they will replace. It is only 2 years old and cost $2500.00. NEVER will we ever buy a Samsung again. Why havent these been taken off the market?

We purchased a Samsung side-by-side refrigerator model # RS2630WW/XAA from Best Buy a few years ago. We began noticing rust appearing right below the the ice/water dispenser. There must be some sort of leak, because the rust marks run down the front of the left refrigerator door. Now the white paint is starting to bubble and crack. I am very frustrated because, of course the refrigerator is no longer under warranty and I am at a loss as to how to fix the problem. We have our house on the market and planned to include the fridge with the sale of the house, however several people who have toured our house have commented on the unsightly refrigerator.

Its a great fridge and I would highly recommend Samsung. We have the two door side by side. Next fridge will be three door with bottom freezer. We have never had an issue with our fridge and thats the main reason we like it.

I also have purchased a Samsung fridge. NEVER again. I have had nothing but trouble with it. Even with the extended warranty it is a piece of JUNK. After service call, too many to count, it still dont cool and has to be unplugged and set for at least 48 hours on almost a regular basis. If you call this a good product I beg to differ. I had saved for a LONG time to be able to purchase this fridge and it not only was a waste of my time, but my money. I would NEVER recommend this product nor purchase another. Samsung need to step up and make things right for those of us that have had nothing but problems with this product!!! Shame... SHAME on Samsung!!!

I have a stainless steel French door bottom freezer refrigerator. Unfortunately my refrigerator stopped working after only one year. I contacted Samsung immediately, they informed me that a repairman would be in touch soon. Two days later Samsung contacted me to say they did not have any repair people to assist us, but that they would refund our refrigerator and also for our food loss. It took months to get out refund we also never received food compensation loss. Customer service was incompetent and not knowledgeable of our situation. Stay away from Samsung products because when they stop working for whatever reason the company will not help you. Trust me this has been a horrible experience.

My Samsung refrigerator is just 1 year old and the technicians have visited almost every month due to one or the other problem. It started just over a month when I realized that any fruit or vegetable I kept outside the vegetable compartment had ice in it. Even the cooked vegetables if kept in the back of the shelf had ice in it. I kept on complaining this issue to Samsung Customer Service. Every time they will send a technician who will change the part and go. It was more of a pain as I couldnt use the fridge to full capacity. As instructed by technicians there were so many things which I shouldnt put in certain shelves or the size of boxes. I kept away leftovers or anything cooked/half cooked. I dont remember till date if I ever had to be so careful in using the refrigerator. I couldnt use half of the space in refrigerator fearing it will get spoiled.Not only that, my refrigerator stopped working completely 3 times in just a span of 1 year. Again they had to change the parts. I kept on calling them and asking them to change the refrigerator as it was giving me so many problems (not to forget just in 1 year- full warranty period) but they just turned deaf ear to my requests, even when I contacted their supervisor. Ill never ever recommend Samsung refrigerator to anyone after this experience. It looks like every time the warranty expires, Ill have to keep purchasing extended warranty and bear with the refrigerator. This Samsung product has been a big pain in the ass.

I bought a French Door, 2 drawer blue stainless Samsung refrigerator Model # RF25HMEDBSG 19 months ago. The icemaker started freezing up immediately after the 12 month warranty expired. I have deiced the icemaker 4 times in the last seven months. This week the fan in the back started making noise because it was rubbing on an ice buildup in the coils. This isnt what I expected when I laid out $ 2,088 for what I thought was a quality product. I didnt think I would need an extended warranty to cover the first three years. Wrong!! I looked at a YouTube video which saved me a service call which would have cost about $300 from Dish.What I learned was that there is a way to do a manual defrost for the coils that is not in the Users Manual. Empty your refrigerator. On my model, press the top item on the left side of the display which is Freezer and the middle item on the right side which is Lighting and hold for 12 seconds. It will go through a series of displays and stop on the last which is FD for Fast Defrost. This activates the heating elements to defrost the coils. It beeps for 30 or 40 minutes then stops which I assume means that the defrost is complete. I carefully defrosted the icemaker with a heat gun on low from a distance. That was 3 days ago and I have icemaker ice and no fan noise. We shall see how long it holds up. The YouTube showed an older model but by pressing the SAME LOCATIONS on the display twelve seconds, FF came up and he had to press a function three or four times until the Fast Defrost FD started. Use at your own discretion. I hope this saves you some repair $$.

We have a Samsung refrigerator model number rf265abwp. The refrigerator started making a loud noise and temperature is about 55degrees, spoils the food in it. We called the customer service number to find a repairman and none in our area. It ices up in the back of refrigerator and water is under the cool select pantry door. The refrigerator costs a lot of money and now we cant have safe food. Dont know how we can afford a new one. We have been dealing with this for over 3 years. Started a month before warranty ran out.

Im extremely satisfied and always get compliments on my Samsung refrigerator. Love that it has Wi-Fi on it and I can save recipes I like. Plenty of room in freezer and refrigerator. Stainless steel color just brightens up the entire kitchen.

I too am experiencing the same problems with my refrigerator as other consumers. I purchased this model in 2012 for $2000 and have had 3 problems so far. First, the water dispenser cracked when I tried getting a glass of water - took Sears 2 months to get the correct part from Samsung. Next, one of the shelves on the door cracked (I live alone so there are no reckless kids in the house). Now I am having my third issue with this 2-year-old refrigerator. Water leaks into the drawers and collects on the floor if I dont get to it right away. It starting making a noise like a train was coming through my kitchen - the dreaded fan problem others have complained about. Had to defrost mine twice already and was told by a representative that this is caused by a poor seal within the doors, and I should remove the seals and reinstall them. I was also told they would supply parts if a service call was made but I have to pay the labor! Isnt that the most expensive part of a repair? What a ripoff - these refrigerators should all be recalled. I think the next step calls for a class action suit against Samsung!

The fridge itself is ok. But we had a problem with the refillable water pitcher. Customer service was a nightmare. No one would validate the problem. Just hours upon hours of corporate propaganda and not owning up to their mistake. Plus the replacement parts are outrageously priced. There are plenty of good appliance makers out there - its not worth buying from Samsung.

Bought a Samsung 4 door French model # RF28HMEDBWW/AA 28 cu ft refrigerator on 11/21/2016 @ JC Penney. The ice maker continually freezes up and partially defrost causing a drip and puddles in the middle door tray and floor. We have had to defrost the ice maker 11 times so far when the issues started last fall and have become really irritating. Not sure if its even worth calling Samsung. I can see why so many jumped on the bandwagon/class action lawsuit. Really disappointing to say the least.

January 3, 2015 I purchased a scratch and dent Samsung french door refrigerator with ice maker in the freezer unit. It came with a 1yr. warranty from Samsung and I purchased a 5yr. warranty from Lowes. It was delivered and installed by Lowes on January 6, 2015. It started to produce ice and it produced half a gallon bag of ice and then quit. We went through the manual which gave us no direction. I turned off the ice maker so that it would not burn up. I called Samsung January 9, 2015. They walked me through the troubleshooting and told me that because the ice maker was turned off, I had to wait 48 hrs. for service. They called me back on January 12, 2015 and again a different associate walked me through the same trouble shooting process but added a twist, which was the rollers where touching the floor and therefore Lowes had to come back out and give the refrigerator a 2 inch tilt. That seems ridiculous however we jumped through the hoops. I went on live chat with Samsung January 15,2015 and again that associate was going through the same trouble shooting process. Really, does anyone do service anymore? I let him know that it is unacceptable to have a refrigerator only one week old. With full warranty and not be able to get it serviced. Very unhappy with Samsung and will never buy another appliance from them.

We purchased a Samsung refrigerator (French door/stainless steel type) because we had a small space to put one in so it had to be a certain dimension. I will NEVER buy anymore Samsung products again! Less than one year after we bought it I started to notice that ice was building up on the ice maker so it had to be defrosted every month or so. Next the ice maker fan stopped working and you cant buy just the small plastic fan...no. You have to buy the whole unit at $150.00. Thanks for forcing your customers to spend way more money than you have to! After having the fan unit replaced we noticed that the ice was building up even more and preventing the arm from moving the ice into the ice bin. After calling the repairman, we found out that the ice maker is now broken and it will not make or dispense ice. He also called Samsung for a replacement part and found out that the icemakers are on backorder so it will be a couple of months before we get one because the amount of people waiting for one is rather large. Evidently we are NOT the only people with this problem. We are now looking at spending another $250.00 for a new icemaker. All of the Samsung products I have purchased (washer and TV) have turned out to be crap. The washer had a recall because of the motor causing the lid to blow off of the washer so we got a crappy 150.00 to go buy another new washer that was NOT a Samsung! The TV the screen went out so we bought another TV that also was NOT a Samsung. I will never buy another Samsung product (including phones) because their products are cheaply made and breakdown soon after you buy them. I would never recommend their products to anyone EVER!

This is a Japanese product that is beautiful in looks and style. However, if you need any service, the vendors are few and far between. If a handle loses a screw, they will tell you the whole door needs to be replaced which will cost hundreds of dollars. When you call the Samsung customer service, they will refer the same Japanese repair company and promise to call you back with another repair company (which they never do) when you tell them that company is an unethical company. Also the ice maker freezes up & stops working a lot.

I bought a Samsung refrigerator a year ago. I started to notice the temperature will rise in the freezer then drop causing food to sweat and frost over causing ice to stick together and not go through the icemaker. Called Samsung multiple times and got the runaround from one department to another department never heard back. The ice cubes are so big they get stock in the opening and fails to fall into the cup. Because the temperature fluctuates ice cubes sweat stick together when the temperature drops again now theyre too big to fall through the opening so youre constantly taking the icemaker tray out breaking up the ice. This refrigerator has made me so sick that Im buying a new one and Im going to donate this one to the goodwill. Its better than nothing for someone who needs a refrigerator.

I bought this model a year ago in June 2016. We had one visit from tech so far when refrigerator refused to turn on and cool. Tech came and fixed issue with electronic board. Now just over a year later I am having same problem as previous writer. The refrigerator is not cooling yet freezer is. Am attempting to contact service, but meanwhile all food is spoiling. Our last refrigerator - simple model different brand with no bells whistles lasted ten years without an issue. Would not recommend this model due to issues after only one year plus. Obviously this is occurring after the warranty has expired so it will cost money to repair.

I purchased a Samsung refrigerator with 2 ice makers. I’ve had it a little over a year and the ice maker freezes up. I called and the warranty was out the previous month. Seriously for 2000.00 and it doesn’t last a year. Luckily it has another ice maker in the freezer below so I use that. Now the fan is making a horrible noise so waiting for the rest to crap out. I would not recommend this product and will never buy Samsung again.

Two years ago I purchased a Samsung refrigerator (model #RS267TDRS). About a year after we bought it, we started to have problems with it NOT COOLING. Well needless to say, today it officially BROKE and all of our food has SPOILED. I immediately contacted Samsung and I spoke with Tiffany ** (operator #**) and Shonda ** (operator #**) of their customer service department. She told me that there is nothing that she can do to replace the refrigerator because it is out of warranty. After pleading with her that I have three small children under the age of five who need to have access to milk, juice and medication that requires refrigeration, she told me that she would schedule a service call (ticket #**). The problem is that I live in a rural part of Virginia. They wont be able to come to look at the refrigerator for a few weeks, let alone fix it on the spot or that it would be covered since it probably would be something that is not under their warranties. I need help! I cannot wait this long to get it looked at! I have already lost $500 worth of groceries and if I replace it with new food, we dont have a way to store that food. Please if someone at Samsung is reading this, take action to HELP ME. I am writing this post in hopes that someone at Samsung will see this and be able to get me a real resolution to this problem because I dont know what to do (maybe exchange for another used model or even a new one?). I currently work for the Marine Corps and we cant afford to buy another $1,500 refrigerator, especially since this one was purchased brand new 24 months ago from Lowes. I dont like dropping the we are a military family moniker, but the fact is I am a veteran who needs help. Again Samsung, please help! I am desperate since as a veteran, we dont make the type of money that most other families do. Not that any American family makes enough money to keep replacing refrigerators every two years. To be fair, I will update everyone if there is an amicable resolution to this issue.

We have had issue with Freezer part of our Samsung french door fridge. It continues to freeze up, developing frost & ice to build up. Samsung has no customer service to speak of...

Do not buy their products, today they are of very poor quality and this company does not honor the guarantee of any of its products. I have many of their products (refrigerator, TV, telephones, tablets, washing machine, etc. I used to be this brand name fan until their products begun to break and the company do not honor the warranties). I got rid of the phones a couple of years ago due to software issues. I have been able to return the televisions thanks to the return policy of some stores, the refrigerator has problems with the ice maker and no matter how many people complain, they do not change the ice maker, nor do they repair it and they do not stop putting that problematic ice maker in the new equipments (if you make some research the company has been sued for the ice maker they put on the refrigerators), they dont care about customers once they have bought their products. If their products were good, you wouldnt have to worry about good customer service, but thats not the case. Their current products from about 5 years ago until now are of very poor quality, my washing machine (2 years old) has rusted all the edge where the bleach is poured and recently the motor broke and guess what? Precisely the engine has a 10-year warranty, at least on paper, but not really, they do not guarantee what was promised. First because of COVID-19 they did not have the staff to go to my house to diagnose the washing machine, that today they make this appliances with so much technology that the only thing they do not do is talk, but this machine shows you a code of the problem it has, this company do not care that the washing machine will show a code that means the engine is broken, they want a technician to diagnose it, a technician who they dont have, so they forced me to pay another company to have a technician come to diagnose the washer machine, a diagnosis that cost me $89.00.I sent them the invoice and they didn’t repair the engine anyway. They say they only pay for the part, not the labor, that I have to pay for the repair and send them the receipt for them to reimburse me for the cost of the part. If they warranty, the part they should send me the motor so I will take care of the labor with any company. They have not reimbursed me the $89.00 that they made me spend on diagnostic, although the washing machine said that the motor was broken and am I going to believe that they are going to reimburse me a part (motor) after this? This has been going on for 9 months since August 2020. They are worthless, unreliable, scammers, do not buy their products, any of their products soon or later will have issues and they will not honor the warranty. Do not become one of the victims of this HUGE SCAMMER COMPANY that take your money with warranties promises, and because their products are poor quality you will need the warranty, warranty that they are not willing to fulfill, they will find any excuse for not honor the warranty. Do not say you were not advising!! Be wise, save your money!!

Samsung RF 32 double door refrigerator - I have been in contact with Samsung about a common problem with a failure on our ice maker, even though it is in several complaint chats and is noted by Samsung as they offer a $700.00 improved replacement part with a bigger fan to accommodate the heat from the motor. Samsungs support line will not authorize the repair thru there designated representative company that also says that it should be covered. The appliance repair company told me to ask for a one-time acceptance allowance and I am still being denied. NO CUSTOMER SUPPORT. I WILL NEVER BUY SAMSUNG AGAIN.

I bought Samsung refrigerator 30.39 cu ft. 4 Doors. I have to call service twice to fix the ice maker in less than a year. It broke in less than six months after I bought it and they came to replace a new ice maker. Five months later it broke again and I have to pay for the part and service because they only guarantee for 90 days. I definitely would not recommend Samsung refrigerator to anyone.

This fridge worked fine for about 2 years then something went haywire. It took Sears five trips to finally send a repair tech who was competent to properly diagnose the problem. The first tech diagnosed the (wrong) problem and charged me $357. That didnt fix it, so a new tech showed up and made a new diagnosis, and ordered another part. It was the wrong part, so another part had to be ordered. In the meantime, I dont have a working refrigerator so bought a 30-year-old $85 beater that does work. Luckily there was room to set it up in the dining area. Sears sent a third tech who said the initial diagnosis was wrong so ordered a new part -- but this tech then said he wouldnt plug the fridge back in because the outlet wasnt grounded. I called an electrician who charged me $75 to say yes it is grounded (which I was pretty sure was the case). Finally a tech showed up and properly diagnosed the problem, at the cost of $272. The tech said Sears would credit my credit card $85 for the difference between the right and wrong parts. Sears has not billed me for the $272 but they also have not refunded me the $85 for the overcharge. I have called them also asking to be reimbursed for these items: the $85 fridge I was forced to buy due to their technicians continued incompetence, $75 for the unneeded electrician service call, $100 that I felt obliged to offer the tenants living in the house to take off their rent because this entire process took two months to find a competent Sears service tech. I will never again buy an appliance from Sears and sure as heck wont call them to service this fridge the next time it has a problem (and Im keeping the $85 beater in the garage just in case).

Bought my Samsung French Door/Bottom Freezer Refrigerators at Sears In 2012 and I have had problem after problem. After about 6 months of owning it there was ice buildup. We did buy the extended warranty so that covered the fix but a year after that the same thing happened but this time the fridge was no longer cooling at all and it had ice. Once again they came out and fixed it. I got tired of calling for repairs so I started removing the ice from the back as needed the best I could. Also the ice machine went completely out so I just bought ice trays. About 2 years ago the freezer gave out completely. I called a repair person but it was going to be over $800 to fix. It was blocked with ice on the bottom once the ice was removed. Now it doesn’t cool down at all. This fridge is a $2,000 piece of junk. NEVER AGAIN. I should have went with a cheap basic fridge.

Samsung Warranty Service. Replaced all my kitchen appliances with Samsung a few months ago. Happy with them generally but fridge/freezer suddenly stopped cooling. Samsung Call Center has dispatched the ticket to 3 different Authorized Warranty Service Centers over two days. All Service Centers have declined as they say they cannot repair Compressor/Sealed Unit as they are. I forced the Call Center to escalate to their dispatch center which then tried to send another service provider who declined to come as they were not qualified or equipped to do the work. Two days without a TV is manageable. Two days without a fridge is not. I had to buy a new freezer to save my frozen meat and food. Needless to say, Freezer is not a Samsung. Still have not reached anyone at Samsung who can make a decision. Thanks for the Melty Mess in my new kitchen, Samsung.

I purchased this refrigerator a year ago and has been problem after problem. I mean from water leaking, handle broke and constantly freezing. A repairman has been out twice because it was still under 1 year warranty. This refrigerator was almost 3k and it’s truly trash. They had to replace the panel that shows ice and water and it still freezes.

French door model RFG297 - Similar issue to many reviews I found on this site. Comforting to know were not alone. We have had the tech out three times and having them back again next week to fix the excess water and ice collecting below the meat and cheese drawer. We purchased this appliance in Dec 2010 and were told it was top of the line for its class. This appliance is definitely defective, but doesnt appear Samsung will admit it. Wish we had gone with Bosch instead.

Bought this new side by side bottom freezer Samsung refrigerator 2 years ago and it has been nothing but headaches ever since. Ice maker has quit and been replaced three times, water leaks into the bottom of refrigerator. Ice maker freezes up. Have called for service while under warranty and got nowhere, told me the temp was not low enough or door left open which neither ever happened. I got all excuses until my warranty was up. This is the biggest piece of junk I have ever bought and will never buy or suggest to anyone to buy a Samsung product again, whether it be appliance, or musical equipment, or phones or anything with Samsung name on it.

Most appliance repair companies refuse to repair Samsung Refrigerator, what a SHOCK! I had no idea. I purchased my Samsung Refrigerator which was priced over $3,000 in 2013 on sale. After just a few months, we walked in the kitchen and saw a puddle of water on the floor. We had a warranty, so this wasnt a big deal. It happened again before the warranty expired. During the last visit, the repairman said it is not a big deal just remove the bottom drawer and remove that layer of ice and that takes care of the problem. The next time our warranty had expired so I did not consider the long term ramifications which hits us now that the bottom freezer drawer has stop freezing completely. This is a very costly repair. I am furious because this is a well known issue with Samsung. I really want my money back because this has been a constant problem.

We bought a high-end stainless steel double door with freezer drawer. In less than two years we began to hear a noise coming from the fan. We called Samsung and got transferred to five different people. In this lengthy process, we found out that our refrigerator was made in Canada. We bought the refrigerator from Lowe’s in Honolulu. Shortly after we called for a repair appointment, the fan stopped working and hundreds of dollars worth of food got ruined. Refrigerators are supposed to be made to last, at least, ten years. Samsung is an embarrassment to its country a should be ashamed. I will never buy another Samsung appliance and will be wary of buying their electronic products as well. Shame on Samsung for making an inferior product.

Our $3300 Samsung refrigerator was bought new. After 13 months it stopped cooling. They sent a Samsung technician out twice (three week process). They decided after another two week review they didnt know what was wrong with it so they would send us a refund. We immediately uploaded all the requested documentation to the refunds dept. We were told it takes three to five days to process it. So we were now into January. We have a family of 6 without a refrigerator throughout the holidays. I followed up after three days, of course I was reminded its three to FIVE days. So at day five I call. Im told they input the model number in wrong which caused the refund to reject. They would be happy to re-input the refund with the correct model #. It would take ANOTHER 3-5 days. That was January 11. Here it is January 18. We are still getting the run around from countless supervisors telling us we should have it by the end of the day (weve been told that the past three days). The lack of concern, urgency, and follow up by Samsung has certainly cemented the fact that our family will never purchase Samsung again. I hope this can help someone else avoiding getting caught in this as well.

I am following up on my last post on this appliance. I was promised a callback yesterday in regards to my freezer not working in my 7-month-old Samsung (4-door). I called today and was told by Alicia at Samsungs executive customer relations line that they will not honor my request for reimbursement for the food I lost. She said because the freezer started freezing again, there is nothing wrong with it and it doesnt need a service call. She said that if they sent someone to service it, they would have reimbursed me for the food. I told her to send someone as appliances are not self-healing and there has to be a problem for this to happen in the first place and I am afraid to put anything else in the freezer. She told me I must have pushed a button, such as the child lock button for this to have happened. I have never touched this panel. It is exactly as it was when it was installed. I also wonder why if the child lock button had been pushed, would all the food thaw out? She said they could do nothing for me. No service call, no reimbursement.

I bought all Samsung appl. when we built but Im having second thoughts... the refrigerator (side by side with water ice on outside) is not all worth the $$. The size gets cramped inside without a lot of shelving room and the outside ice dispenser always clogs and you stand there for minutes until the big globs of crushed ice falls out because if you dont get it out when you open the fridge door it all falls on the floor. We use the full cube but when clogged it crushes inside. The lower freezer is great... very roomy and stores more than avg. I would explore other brands.

My Kenmore lasted more than 20 years without repair. This Samsung refrigerator has so many plastic parts that crack, weve always had trouble with the ice dispenser, had the repairman over several times.

I had a Frigidaire refrigerator that lasted 20 years. My family said time for a new one so I went to and found a Samsung refrigerator double door with pullout freezer drawers purchased 12/1/15 warranty 1-year. I didnt get extended warranty within 2-months past warranty. Bottom freezer started making loud noises and went out. Of course you call to Philippines so I had them fix it 400.00. So now 14 months later it went out again. I called to see if there was recall or they would discount, nothing. I have to fix it so waited for 2-3 hours for technician. Turned out the Samsung had sent wrong part. So I call asking for a discount for my time, nothing. So stay away from SAMSUNG. Also dont buy appliances from Home Dept. When you drive away they wash their hands of any responsibility.

Last month, I noticed the drinks werent cool, the vegetables started to wilt, and finally, the ice maker quit working on my less than 3-year-old Samsung French door refrigerator. I called Samsung and was switched from one person to another, telling my whole story over and over. Eventually, they gave me someone in Dallas who said they couldnt get anyone to come to my house for three days. I threw away all food, waited for the serviceman, and when he finally got here, was told the fan to the compressor was not working, but he did not have the part. I was charged $180 for his visit. He said he had to order the part and would try to be back Monday, another 3 days away. Monday he said the part wasnt in. Tuesday, the part wasnt in. Wednesday, the part FINALLY arrived and he came back and replaced the fan. Then, amazingly, that didnt work either. Now he said he had to replace the whole motherboard and I had to pay for both parts.After spending almost $500, I now had a refrigerator and freezer again after over 10 days. I am so upset. I saved for years to buy a new frig, spent a ton of money to buy it, and loved the new one until this happened. I thought they would do the right thing by at least coming quickly and making the repairs in a reasonable time and at a reasonable cost, but I was wrong. No more Samsung products for me no matter what.

Our fridge was just over a year and the circuit boards were fried. Called Samsung, they didnt care. The repairs will be close to $1000. Might as well just buy another. I thought Samsung was a reputable company. Our old fridge wasnt even a big name, lasted 11 years... probably still going. DONT BUY A SAMSUNG FRIDGE!!! I would suspect all appliances are crap.

I own a Samsung frig and so does my son. We bought them 5 1/2 years ago. The warranty was for 5 years. Now, 6 months later we can NOT find anyone to fix them. They say that they have their own repairmen trained to make the repairs. I sent $3000. on my fridge and now I cannot get it fixed for 11 days. I run a childcare from my home and so I am now losing income for those 11 days as well as all the money spent on the extended warranty and the fridge repairs which they wont even give a rough estimate cost. Do not buy a Samsung fridge. They are next to impossible to get fixed. The service department took 3 days to call me back.

Samsung Model RF263AEPN/XAA - Seven (7) weeks ago my refrigerator began not keeping as cold as it should. When I tried to turn down the temperature it would turn down but then immediately return to the same not really cold state it had been working at. Sounded like it should be an easy problem to fix. However, I called several repair places who told me they would not, or could not, work on Samsung refrigerators as they were not made like other refrigerators, were hard to work on, and parts were hard to come by as only one place in the United States carries the parts. I finally found a repair place that came out and replaced some items and charged us hundreds of dollars, however the refrigerator was still not cold. I called again and the repair person returned. The next time two workers were sent out to look at the refrigerator. On one of the visits I was told me it needed a new green computer board. The repair person ordered the part and came back, only to find that the part sent was not the part that had been requested. This same scenario played out two more times, with today being the last day. I called Samsung and was given the run-around. During todays visit the repair person showed me what had been ordered and the order matched the part number on what he said the refrigerator needed. However, when he showed me the part that had been sent to him, it was the wrong part number. Are Samsung workers so inept at their jobs that the correct part number cannot be sent on three occasions? I will never again buy any Samsung products. I had to laugh as while I was on hold with Samsungs customer relations today, I was put on hold and what did I hear expect that Samsung products are the best. This is a false advertisement to the general consumer. I would urge anyone reading this to NOT BUY SAMSUNG PRODUCTS for several reasons, e.g. parts are hard to come by due to Samsung not making sure their parts pullers have adequate education to do the job they are hired to do, there is only one provider of Samsung parts in the United States, and the normal repair person cannot repair a Samsung. Tonight, my husband and I will go out and find a new refrigerator and I am sure it will not cost the $2,300 that this Samsung did, and the new refrigerator will be able to be worked on by pretty much any refrigerator repair person. I have an appointment to meet with a Lawyer this afternoon about this whole situation and hopefully that will help to alleviate some of the frustration that I am feeling now.

Same issue as William. Purchased the RFG298HDRS refrigerator with bottom freezer drawer less than one year ago. Recently, noticed the inside of the freezer and all contents were covered with furry frost. Thought door was left open on accident. Noticed instead that the weatherstripping seal was no longer touching the refrigerator when drawer was closed. Took all contents from freezer. Drawer would still not close all the way. Turns out like William above, 1.5 inches thick-1 inch thick solid sheet of ice covering inside of drawer housing- floor of the freezer housing. Took upper freezer drawer out and was able to remove solid sheet of ice in two pieces from bottom of freezer. Now drawer closes fine. This is really an unfortunate situation. I think the water that leaked before we noticed the problem, has ruined the floor. (The flooring wasnt my choice, it was here when we bought the place. Not ideal for a kitchen but what can you do?) At any rate, drawer now easily opens and closes. I will watch for it to become more difficult as time goes on and will add emptying freezer and chipping off sheets of ice to my growing list of things I have to do to accommodate other peoples stupid design flaws.

Samsung French Door Refrig Model RF 267ABWP - Our ice maker stopped making ice. Called and got them to come out. The ice maker was fried and so was the motherboard. The cost is $509.68 for the parts and labor. It takes 2 weeks for them to come back and install the parts that have already arrived to us. The refrig is 6 years old, and when it was first delivered, it took 4 refrigerators that worked for us to keep the refrig 6 years ago, and now this not nice.

Bought a Samsung refrigerator in 2009 at Lowes. About 2 years after purchasing the refrigerator I started having issues with water leaking inside, freezing up, stripping around freezer peeling off, ice and water maker not working, AND the refrigerator is rusting around door ice and water dispenser and around edges of doors. I have called Samsung numerous times to send someone to look at the refrigerator and see how much rust is on it. This refrigerator is in my home. They will send someone to look at it but I have to pay for it. They do not stand behind their products. This is the Worst appliance I have ever bought.

I have owned this refrigerator for over 3 years and in that short time had the ice machine completely freeze, the refrigerator stop working and then and the compressor malfunction. I fixed the ice machine by following manufacturer instructions and defrosted completely and it worked. When the refrigerator stopped, I called Samsung and they provided a set of instructions to reboot the refrigerator and it worked for about 10 days and then it stopped chilling appropriately. After calling Samsung again, they sent two different technicians who both said the compressor was broken. After a lot of calls and hassle over the course of 5 weeks, I still dont have it fixed or replaced. They are estimating an additional 2-3 weeks for the replacement under warranty. The service has been opaque, slow, unreliable (never call when they say they will) and overall horrible. I do not recommend buying a Samsung appliance and I never will again.

All I can say is that I wish I had read reviews on Samsung refrigerators before I purchased mine. Ive owned Samsung TVs and smart phones that are all exceptional and I thought the same would be true with Samsung appliances but I was dead wrong. Brand new refrigerator model # RF263BEAESG - only 6 months old - started leaking water out of the left side top where electrical wires are coming out of the top of refrigerator. Contacted Samsung. They created a repair ticket. After five days and no one showed up I called the service company only to go to voice mail. Call Samsung back and they give the service ticket to another service company... same thing 2nd time - service company wouldnt come to my house. After three weeks into the ordeal, Samsung said they would refund the purchase price of my refrigerator.To get my money back I had to provide the original sales receipt, sign a contract saying I would dispose of the old refrigerator and not continue to use it, send the labels inside the refrigerator to Samsung showing model & serial # and cut the electrical cord. After complying with Samsungs request I then get an email two weeks later saying they dont have the serial # and we cannot move forward even though they had the serial # from my initial call for service. After several days of fighting this battle I get a call from Samsung saying they found the serial # but before they can process the claim now I need to go out and purchase a new refrigerator and show them the receipt for the new purchase. In addition, I need to show them a receipt from a haul away company that disposed of my refrigerator with the leaking ice maker.Refrigerator was purchased from Home Depot. I have contacted the manager of the particular Home Depot store but so far they havent offered much help. I Home Depot manager that given my experience and experiences Ive read about from other consumers that if I were him I will completely discontinue selling Samsung appliances. Ive owned many appliances over my 72 year life span and NEVER have I EVER experienced such an horrific experience. Given the runaround Ive received from Samsung I doubt very seriously Ill ever receive a refund for my refrigerator. Stay away from Samsung appliances, particularly their refrigerators.

I still need to call to have serviced. Im waiting 24 hours to make sure it will happen again, as that was on recommendation on Samsung site. But the water lines seem blocked with ice so Im sure it will. Im also having difficulty putting the drawer back in after cleaning. :( So disappointed I didnt read others before purchasing. Have had fridge for 8 months.

We had ice build up and water under the drawers in the fridge within 6 months of purchase. It warped our new hardwood floors under the fridge. We had the repairman come out to fix it. He told my wife it was my fault by not installing the filter correctly - crock. 4 months later called again for the same issue. This repairman was very apologetic and said these fridges get Styrofoam packing material caught in the water line. So, it worked for about 4 months and then same problem again. Samsung will not look at it and suggested we get a home warranty and have them fix it. Ice maker works off and on, is very noisy when it does work. Horrible customer service... worst fridge I have EVER OWNED. Do yourself a favor and steer clear of this one.

Samsung RF266 side by side fridge from Sears. The fridge also made a horrible sound in the back of the fridge. The motherboard had to be replaced 3 times. Warranty was over after the 1st panel was replaced. Samsung said theyd cover the parts but we have to pay for the labor to fix something that was already fixed by them under warranty thats broken. Horrible, horrible product. Consumers DO NOT BUY THIS PRODUCT. Expect to be ripped off. If anyone is aware of any class action lawsuit please post it for all of us whom spent over 2,000 to buy a crappy product that does not work.

Samsung french door RFG298 - I have the same problems and even more. Fridge will be 4 years old next month. It stopped working entirely except for 2 flashing LED lights at water dispenser. No other lights work, no compressor, no NOTHING. The bottom ice maker broke within the first couple of months. Just spent $70 to replace door storage bins and more are cracked. There are stains in between the glass shelves and rubber I cant get out, including stains on the flap of the deli drawer in between the plastic that cant be reached. Had an AHA moment when I read another review saying their fridge had dings all over it as our fridge also has dings I cant imagine why and how that happened. SAMSUNG is not responding to my request for technical help or a technician which I cant find in my areas. Paid $2,500 and purchased at Lowe’s... Its not even 4 years old and USELESS.

We bought a house without a fridge and went looking. I loved the French doors and the basic layout of the fridge. Looked up the reviews on it and saw all the complaints about the ice maker. Thought that maybe the issue had been fixed. It hadn’t. Barely had it a year and had to get the ice maker replaced. Could only find 1 company that would even work on them. Took him a month trying to get the thing working again. Now here I am again 8 months later and it’s broke again. It has all the updates on it, less than a year old ice maker on it and when talking to the repairman he said that it’s a Samsung. It’s what they do. Tried contacting Samsung when it first went out and they told me that they were aware of the problem but it was past their warranty. They got their money so don’t care much if it works after they aren’t responsible for it. Do yourself a favor and keep looking.

The fan in the refrigerator made a horrible noise. The ice maker stopped working within 2 years. Once we turned it off there was a lot of moisture in the fridge. The back inside had chunks of ice. The temperature was about 52. We threw out food often. To get this fixed would have cost too much money. Samsung does not stand behind this. We paid over $3,000 and, after 5 years, just bought a different refrigerator. We are so happy to have safe food now. And ice!

Had the Samsung refrigerator a little over a month and the ice maker stopped working. Called customer service who ran me through 15 minutes of tests then said a technician would call within 48 hours to come out and repair the fridge. Two days later after not getting a call, I called Samsung again and was informed that the last person I talked to must have forgot to assign a technician. I was then instructed to run through the same 15 minutes of tests and told (once again) a technician would call within 48 hours. The next day a Samsung representative called and while I assumed he was the technician calling to set up an appointment, he told me that no, he was in the product dept and was just calling to see if my ice maker was still broken. The only purpose for his call was to inform me that it would be ANOTHER 48 hours for a technician to call me.When I asked if the technician would call over the weekend, he responded that some work weekends, some dont. I asked to speak to his manager and he told me his manager was unavailable. Three days later and seven days after my initial call a local technician finally called me. He instructed me to push buttons on my freezer that I did not have and besides the fact that he sounded 12, he was completely confused as to which model I had and told me an engineer would call me back. When I asked how long that would take he said he didnt know, the engineer was in the field. As of the time of this review my freezer is still broken, there is no set time for the technician to come out and I have wasted my time on the phone with this horrible, incompetent company. I will NEVER buy another Samsung product again and can honestly say this is one of the WORST companies I have ever dealt with.

I have a nonworking 2 yr old Samsung refrigerator that has been broken for over 5 weeks. We have an extended warranty through PSEG and Samsung kept sending incorrect replacement parts, and it still doesnt work. I have called Samsung directly... didnt care. My husband e-mailed Samsung and got the same basic help. Samsung does have a record of purchase.

My Samsung refrigerator is the perfect size for my family of 5. It holds everything a family needs plus more. I love the freezer size compared to the other small freezer models.

I now join a select group of people that have made an expensive mistake. I bought a Samsung RS263 less than 3 years ago and now the ice maker and cooling fan have stopped working. It will not only cost me $375.09 to fix, but the parts are on back order and will take 5-6 business days to get here (translates into 8 days). I share the sentiments of many, Its a refrigerator, youre supposed to plug it in and forget about it for next 15 years!!! Now its down to can they really fix it or did we waste $1,300?

This company is a joke. My refrigerator went out 3 months after we purchased it. It took them 2 wks to get a tech out only to tell us that he could not fix it. I have to call just about every day to ask what going on. Every time their response is I am going to escalate your ticket, you should hear back from us within 48 hrs or 7 - 10 business days and here I am two months and a half after and Samsung cannot provide me with a replaced refrigerator nor a refund. I will never purchase anything from Samsung again!!!

Ice maker is faulty and it constantly freezes over, temperature is 7 degrees warmer than what I have it set to, & significant amounts of water leaks into the right crisper drawer. The only thing I like about it is the middle flex drawer, which seems to keep a good temperature.

We love the flex with 4 French doors. We are always short on refrigerator space. We have a little freezer outside for our larger items. The size of our kitchen space determines what size refrigerator we are able to buy.

I purchased a Samsung kitchen package in November of 2018. After being lied to about the availability, I finally received my products. The refrigerator, model RF263TEAESG, is useless. You can only put a single gallon container in this model. We are a household of 2 people and there is no storage ability. I would be in big trouble if I didnt have my 20 year old garage fridge to use also. If you use the door to store items be warned when the shelf breaks at 14 months, Samsung wont do ANYTHING to help you. Its considered cosmetic! $100 to get a new one. I will never buy anything with a Samsung label ever again. Samsung customer service would do nothing, not even an apology for the inconvenience.

Spent $7000 on all new appliances 6 years ago. Microwave went out 2nd yr. Dishwasher went out 3rd year, refrigerator on 5th year, now front load washer on 6th year. Will never buy another Samsung product. We are 68 years old, no kids so you know we hardly use products. Shame on their junk, nothing covered by warranties.

My 5-month-old, under warranty, Samsung refrigerator quit working on March 12, 2015. Today is June 12, 2015. It is STILL not working. Weve gone through 6 repairman. Its still broken, and Samsung will not replace. This is shameful behavior for an appliance brand.

Bought my Samsung refrigerator less than 3 years ago, March, 2016. I have had to have the ice maker replaced and now the refrigerator is not cooling properly. It has taken a month to get a repairman in to fix the problem. Less than 36 hours later after it being repaired, I was awaken at 4 am in the morning with my refrigerator making the same noise and stopped cooling AGAIN. Luckily the refrigerator is still under warranty but I was without for a month, now it is going to be another 2 weeks before they can come out and replace the same part they just replaced. It is 2 weeks before Thanksgiving, how is anyone supposed to live without a refrigerator at this time of year? This is inexcusable! Samsung needs to buck up and get these items fixed or replace our units with new ones!!!

Purchased Samsung model RF263AEBP french door less than 2 yrs back of refrigerator inside where fan is froze. Had repairman come out and he put some type of foil on it and the fan started working again, cost 200.00. Now 3/29/16 it started again. Wonder how much it will be this time. I would not recommend Samsung to anyone!!!

I purchased the refrigerator (model RS261MD) on 10-27-10. It was delivered on 12-1-10. On 7-25-2011, Sears Home Services repaired icemaker. It is now 7-4-2013 and the icemaker again threw ice all over the kitchen for the second time. We are a senior couple and the unit has always been taken care of. I have talked to 3 other people with the same refrigerator and same problem. Samsung needs to be held responsible for the products that do not work. But as usual, these companies get away with doing nothing. I am writing a letter to Sears where I purchased the unit. Thank goodness, I purchased the warranty. If not with this repair call, I would be out approximately $500. Shame on Samsung I will never purchase anything with their name on it.

Bought in 11/14. Ice maker quit working in july 2015. Called Lowes, service person out and stated the ice maker recalled on this model RF260beaesr/aa. French doors with ice maker in freezer bottom. February 2016 ice maker not working again. Repairman on way to house, ice maker working again before he arrived. 3/2 ice maker quit again. Call to Lowes. Will wait for diagnosis of problem. Calls to Samsung go to Dominican Republic. I am unable to understand the person/language barrier. Would like to talk with a US person in regards to the problem with the ice maker. I am guessing it is a flawed system and the part used in September was not the correct part of fix the problem.

Our experience with a Samsung fridge (less than 2 years old) similar to everyone elses. Started with the ice maker not working to now the main fridge compartment not working. Had it repaired but was told by the repairman that he couldnt say for certain that the fix was permanent. He was right. This product is an expensive piece of junk!

Freezer and drive just up and DIED last night. LED for both reads OF - tried everything. So a $2500 refrigerator is built to last 2 years?! Not including the ongoing ice maker problems mentioned by others and myself. Very disappointed in this Samsung.

I have a Samsung side by side refrigerator. It is 9 years old. It quit cooling. This was over 6 weeks ago. I called Samsung and they referred me to NISI for service and repairs. I have been without a fridge for 8 weeks now. They have come out 3 times. Still they have not fixed the fridge or given me any guarantee that they can fix it. I have decided to cut my losses and go with another brand. Samsung fridge life max is 8-10 years. Their service is terrible! A word to the wise. Steer clear of this product.

Heres the conclusion to my review. The repair tech came to my home today and saw the blinking light on the Samsung refrigerator. He said hed have to look this up online. His response: “Your freezer fan is blocked by ice. It will cost $240.00.” The $110.00 service fee would be waived if I wanted him to remove the ice, but if the sensor was broken, thats $80. And if the fan was also broken, another $80. The warranty for the work was only 90 days. So, I gave him his $110 for wasting my time and sent him on his way, then proceeded to take apart my freezer (unscrewed everything). Once the back panel was removed, it was covered in so much ice I boiled water to melt it and knocked it away from the wires. I checked to make sure my plugs were fitted properly. I took out the fan - it looked fine. 2 hours later, it’s working again; no flashing lights, the freezer and fridge were cold again and all I needed was a Phillips screwdriver. I would recommend trying this first if you have a couple of hours. It will save you time and money.

Purchased a Samsung French door black stainless steel refrigerator on Sunday (8/5/2018). From the moment we plugged it in the display flashes an PC ER code. After some searching online found a fix for it that didn’t fix it (shocker) so Monday morning called Samsung to schedule a service, because I really wasn’t trying to load it back and return to store although in hindsight should’ve done that, tech arrived Tuesday and did the same thing I had already done to try and resolve the problem which I explained to the customer service representatives I spoke with when making the service appointment. One would think since the refrigerator model and serial number plus the problem was told to the representatives the tech they send out would come prepared with what would be needed to fix it... sadly not the case. So 2 days after purchase and a service visit I’m stuck waiting an additional 2-3 for the part that should (but not completely sure) fix the issue. I’ll be calling customer service to cancel everything and just load the piece of junk back up and return it and spend a little more for a more reliable brand. I will definitely not be purchasing any other Samsung home appliances. If you like the hassle of purchasing something and not having it work properly by all means spend the money on Samsung appliances and enjoy the stress and hassle of having to go through a service call on a new product.

I bought this refrigerator at Best Buy. It was a return/open box, so I was a little concerned going in, but I had no idea what I was in for. For the first 3 weeks, it was great. I loved it. It looks GREAT, especially on the inside with the LED lighting, and the icemaker worked well. Noisy, but they all are. After 3 weeks I noticed water would spurt out the back of the dispenser when I got ice or water, then the next day I noticed my ice cream was soft. The temperature controls still said it was -2, but it obviously wasnt. The next day all the ice was melted. After a runaround at Best Buy, I called Samsung. After a hassle there proving Id just bought the thing, they finally sent someone out to look at it from a local repair shop. The repairman groaned when he saw it and said that most of his calls are for Samsung refrigerators, they break down all the time. He ordered said there was a leak in the coolant line and ordered a dye pack, then came back a couple weeks later to install it, then came back a couple weeks later and looked it over again, ordered another part, then came back and said it was fixed. All was good for 2 weeks, then the freezer went out again. Exact same as it had before. He came back out and said he had to order a couple sensors and a new control board for it. Every visit he made it clear that if we were to just return it and get a different fridge. He wouldnt mind at all that hed ordered the parts for nothing. Hint after hint finally sunk in, and we swapped it out for an LG. When the guys delivered the LG and picked up the Samsung, they laughed at the Samsung and said, Yeah, they have a lot of problems. Especially THAT model. You did right getting the LG. Ive since learned this model has been discontinued, no doubt because of its horrific service record.

Had refrigerator/french door rfg297. etc. for 3 years. Replaced water filter on scheduled time. Now they have replaced the water filter on my model with a different type. This (same code does not fit) I have went to numerous stores and the internet suppliers as well as HHGregg where I purchased this unit (and 3 other units also). I have contacted Samsung business line 800 726 7864. They said that they have not replaced the above mentioned filter. Somebody is lying to me. The new filter not only does not fit, but looks different. I have talked to Samsung direct and HHgregg. They have confirmed what I thought. Its my problem.

The only negative is the material used for the vegetable bins. It is very breakable and needs to be of a more durable material. Other than that, it is a great refrigerator!!

Model RF217ACBP/XAA - The refrigerator began leaking water into the vegetable bins when the refrigerator was less than 3 years old. Frost is melted and drips into a trough and then is supposed to run down a tube to be evaporated. Unfortunately, the water in the trough began to freeze and eventually began draining into the vegetable drawers. I spent four hours defrosting the refrigerator but after two weeks, water began to drain into the vegetable drawer again.I called Samsung and was told that for nearly $400 I could buy coverage for repairs that would be good for one year. That would be on top of the $1421 I paid for the unit less than 3 years ago. I declined. Now we have to avoid using the vegetable bins or purchase racks so food will remain above the water until we can afford to purchase a new refrigerator. I am retired and my wife works less than 40 hours per week. In the past few weeks the paint began to come off of the two door handles. Now the refrigerator doesnt look very new or nice.

I bought a new fridge five days ago, with a lower freezer, model RF4287HARS. It was plugged in by the delivery tech and set to specific settings. The same day, water began to build in the vegetable bin. We cleaned it and shortly afterwards, moisture was building up. Samsung is lame at acknowledging fault and the extended warranty is quick to remind me that the manufacturer warranty is in effect. I will drop this pretty, but lame product made by Samsung, in the store today.

I really love this refrigerator!!! The freezer freezes solid and the refrigerator keeps things right where I love it. Plus you can set the temperature, so, thats nice too!

RF217ACPN - Purchased this item in August 2013. Same issues here: vegetable bins and bottom of refrigerator fill up with water. Finally in Feb. 2015 (after weve spent hours on the phone, defrosting the unit, etc) Samsung granted a one-time warranty extension where they would replace that back part (where the issue is) if we paid the labor costs of their authorized repair service center. Still seemed unfair that we had to pay anything, but we were tired of dealing with it so went ahead. Im sure no one will be surprised to learn that here we are - 4 months later - with vegetable drawers full of water again. Samsung completely useless (again) on the phone, even getting upset that we called it a design flaw. I havent been in the appliance department of any store recently, but they should all be ashamed if they continue to push this product on consumers.

Add me to the 2,180 list of dissatisfied customers who own a French door Samsung refrigerator with twin cooling. We have the same problem with ice building up in the refrigerator section causing water and ice to form under the crisper trays. The compressor was replaced after 1 year but the problem keeps occurring. I question the Executive team from Samsung how they could still be selling a product for the last 5 or more years that has the same issue. If you read through the reviews and see the years it has been the same problem. Their response was, We will send a technical out to fix it and you will pay the bill. The problem should be fixed and there should be a recall. Why would anyone invest more money in a piece of JUNK? Next step is a report to the Better Business and to make dealers aware that they are selling faulty products.

Side by side fridge - Have had new over 2,000.00 fridge for 2 years. Bought at Lowes. Samsung has changed filter with no explanation. Have gone to Lowes for help but to no avail. Still trying to get help from someone to put this filter in that is suppose to fit. No trouble prior. They just changed it and will not help us. Do we have a chance of Samsung helping???

Purchase a Samsung French door refrigerator and after 6 months the ice maker started freezing up. I have to chip the ice out then reset to get it to start making ice again. This has been going on now for a year and half. When I contacted Samsung they direct me to the service department. I dont think is the way they should be handling this issue. Very disappointed with this.

I have contacted Samsung to report this issue. They wanted to send a tech out on our dime to check this problem out. I told them no way! This is clearly a manufacturing issue. The mold is between two pieces of plastic and you cannot get to it without destroying the icemaker. The ice machine is located in the fridge and you cannot get to the actual ice. We have found pieces of mold in our ice. This cannot be safe. Samsung customer service was by far rude and not wanting to really listen to our care about this issue.

Purchased Samsung rf217acpn in 2010, had problems from very beginning. Had to put in a new computer as old was bad. That was a little over a year since I bought brand new. Had to replace the door guides in the freezer and the seal around freezer door. That was in the first year. I was really upset. Called corporate office and they said you had to have 3 unrelated defects before they would consider replacing with new refrigerator. Last 2 yrs water under drawers, ice & freezing food on back panel. Defrosting manually. Cant imagine they are still selling thousands of this defective product. Borders on criminal.

I hate my refrigerator. It leaks water into vegetable drawers and freezes into sheets of ice an inch thick. Sorry I did not read reviews and see that this is a common problem with no support from the company. Next time I will read reviews. Anyone reading this PLEASE consider another company.

I bought my 3 door Samsung Refrigerator in 2015 and it worked fine for 2 years. After that, Ive had nothing but problems. First, it wasnt cooling my food and I lost all of my food and had to pay a $200 repair bill. Then, 2 months later, that same thing happened! Luckily, they honored the initial repair warranty and the tech came out and fixed it again. Fast forward to 5 months later and now the refrigerator is freezing all of my food. Because the fridge is out of warranty, I will have to pay for a tech to come out and will be charged parts and labor to fix the problem. I have now lost 3 full refrigerator loads of food and am left to resolve the issue on my own. I have a 20 year-old Kenmore fridge in my garage that works perfectly and my $2000 Kenmore fridge is a POS. NEVER BUY SAMSUNG APPLIANCES!

Ice start to build up in the bottom of the panel in the back of the freezer. I had to remove back panel, use hair drier to remove ice and make sure drain was not clogged. Worked fine for about 3 weeks and repeated. Do a lot of research on this problem and called Samsung. Response was that fridge was out of warranty and that any repairs would be at my cost. I insisted of the many reports of problems in the defroster, evaporator, sensors and even faulty tray reported both here and UK and inquired about whether this was an well known problem and if there was some form of solution or repair. Response was that I would be responsible for all repairs and was given closest authorized repair close to 35 miles from home. I tried the forced defrost using control panel buttons, based on technical manual and reports from other people but did not work. Already twice into freezer defrost with hair drier. Fridge also started showing high temperature on panel and blinking, just as had happened to freezer. Assuming some form of dependency between fridge and freezer defrost, I went and defrosted both sides, removing back panels and again made sure drain was not clogged. Today freezer started blinking again. There is a lot of information on the net about issues with this and similar series of this fridge. I cant believe Samsung is and wasnt aware of this defect when also lawsuits exist in the UK for this same issues of defective evaporator, sensors, gaskets, etc.I am done with Samsung. Customer service far from acknowledging problem or offering repair of a known defect simply indicated it is at my cost. I would like to know what is the number of reported cases in this and similar series. I have purchased several Samsung products but this fridge is by far the more costly one. This experience, first on the failure of the product then followed by Samsungs balking and not standing on quality principles and customer satisfaction, made me lose interest in the brand and this will be reflected on all of my future choices, be it computers, wireless, TV, tablets, etc. I am really disappointed and I feel I was sold a defective product, with a known defect and for which the company is not standing up.

We purchased a Samsung refrigerator almost 5 years ago. The refrigeration system is warranted for 5 years. The freezer stopped working 2 weeks ago. A Samsung service rep has been here 3 times and now the refrigerator section doesnt work at all. The customer service department is terrible to deal with; they now want to send a service out again a 4th time next week. Have you ever tried to live without a refrigerator for a week. I would not recommend purchasing a Samsung refrigerator if you want a refrigerator to last more than 5 years. And make sure you have a spare refrigerator while Samsung tries to fix it.