Samsung model RE266AEPN froze up right at one year old and my wife noticed a hairline crack in the plastic at the front of the tray above the vegetable and fruit drawers. They had a company replace the evap cover and defrost sensor, which so far has cured the freeze up problem. They refused to replace the tray because we must have broken it. Ive owned a lot of refrigerators in my 70 years. This is the first that Ive ever broken in years. Also, youve got to be careful in opening the Cool Select pantry. The cover is narrower than the opening and if its not centered in the opening, one end will pop out of its attachment. Im sure they would say thats our fault also!

Purchased Samsung french door RF268ABWP refrigerator from Lowes at the end of 2013 and had problems from the start. I had to return refrigerator and replaced with the same model. I had to have a technician out within months because sliding drawer wouldnt close correctly and a problem with the door closing. Every year since Ive had to have the ice maker replaced. Keep in mind I have dual ice makers. Only one works at any given time. Other. In 4 years I needed 4 new ice makers. Luckily I had purchased Lowes extended warranty. Thats a problem in itself as youll wait weeks for service and even longer for parts. I had them come out for one service call for the broken ice maker and the technician ordered a new part and I was told to wait for the part. Took almost a month with me calling every week to finally get the part and told they ordered the wrong part. Waited months for a replacement part which never came. I called again months later only to find out my extended warranty is expired.I spent over 2500.00 for a piece of junk. No one should is expected to replace an ice maker ever year. I called Samsung after finding out my last ice maker installed had a year warranty which is still valid. I wanted them to replace my ice maker for free. They stated I would have to pay $175.00 for a service call for the tech to verify my ice maker was broke and then installation cost. I asked for them to just send me the replacement and I would have installed myself. No such luck. So my ice maker has a warranty which is useless unless Samsung gets paid for bogus charges. Seems this is a very problematic model from all the complaints listed. There should be a recall or class action lawsuit.

Samsung RF262AEWP/XAA Freezer side rails failed TWICE. Within the first year, the freezer side rails failed. The ball bearings all came out. And the rails had to be replaced. That was two years ago. Now, it just happened again. Unfortunately, the fridge is no longer under warranty. I now have to call for a repair and the rails alone will be upwards of $75 each. It is recommended that both rails are replaced at the same time, and the authorized Samsung repair center refused to tell me if I would be charged the Samsung list price of $75 for each rail, or if they had a higher price.

I had a new Samsung refrigerator RF220NCTASR delivered July 2, 2014 and it hasnt worked properly from day one. I contacted Home Depot, where I bought it and they advised me I had to deal with Samsung directly. Despite two of Samsungs technician calls and numerous discussions with their Executive Customer Relations (ECR), there is still no resolution today! The refrigerator portion will not get any colder than about 45 deg. F despite the refrigerator being set as cold as it can be (seven blue lights). I have gone as high in their ECR as I can (according to them), with only apologies and broken promises to show. I faxed a letter to Samsung Canadas President on December 1, 2014 but have had no response. Samsung certainly doesnt appear to be capable or willing to resolve this basic warranty issue in a timely fashion.

We too should have done better homework before purchasing a Samsung refrigerator. We purchased this model after a kitchen remodel project almost 4 years ago; what a mistake. It has been a nightmare owning this refrigerator. We have gone through 3 technicians from the same repair company and am currently writing this review waiting for the 4th tech. to show. Every tech. so far has confirmed the same problem each time; icing up around the fan blade area causing terrible loud noises until the fan seizes up and stops; causing the fridge section to not cool anymore. We have given up with the ice maker not working sometimes and just use bagged ice now. Like others seem to be facing; Samsung seems to refuse there could be an engineering problem with their product. We are planning on looking for a new (non Samsung) product after this 4th technician de-ices the fridge again. Samsung has not just yet figured out how to make a long lasting cooling unit; or maybe they dont want to?

Has everything I wanted plus more. Love being able to access my refrigerator from anywhere so I can know what I need while out. Being able to play music while cooking is amazing. There’s just so many features I love. Large capacity, LED, door open alarm etc etc. It’s amazing.

We just bought this refrigerator in December 2013 and in July (only 7 months later) the refrigerator side stopped cooling. I called customer service on July 26th. They gave suggestions over the phone and told me to wait 24 hrs to see if it worked. It didnt. I was then given a different number to schedule the repair. I waited a week for parts and a tech to come. We went on vacation and came back and found out that the problem was not resolved. I called customer service again on Aug 6th and a resolution specialist contacted the tech and they told me they will contact me the next day to schedule a repair. Aug 9th, no phone call from them. Once again, I called them and now they advise to start the whole process of ordering parts and scheduling the tech to come in who knows when. What a sour experience this has been.

On 8/11/2010, I bought a Samsung 264 L capacity fridge from Electrical Discounters in Port Augusta. In about Aug 2012, my fridge broke down. No worries, Samsung took about 2 weeks to repair using a local technician. The local technician was very hesitant to take on any more Samsung warranty claims as he has had problems in the past. He was kind enough to replace the timer defroster at the back of the fridge. I lost over $300 worth of food. In the end of October, my fridge broke down again. I expressed my concern as it is a 2-year warranty coverage that expired on 8/11/12. Samsung acknowledged this (apparently noted this) because as far as I am aware, there is only one fridge technician in Port Augusta, hence my cause for concern. The problem - exactly the same as the first time it broke. Again, the timer was replaced after another 2 weeks without a working fridge. I was never contacted by Samsung. I have initiated the calls and contact on every occasion. You can imagine my frustration when on 26 December 2012, items in my fridge were growing mold and my ice cream in the freezer was almost liquid (semi-soft). I refused to believe so I waited a day before reporting it thinking maybe there had been a power outage that I did not know about overnight. I reported the fault on either 27th or 28th December to Samsung. Samsungs solution - you need a technician to look at it. It is exactly the same problem as the 1st and 2nd time. And now the technician refuses to play any further part in dealing with my fridge or Samsung. As far as I am aware, there are no other fridge technicians in Port Augusta. The closest would be Whyalla or Port Pirie. I struggle to imagine them making a single trip for my Samsung fridge only. I have since called Samsung 4 times inquiring as to my status as I have never received a phone call from them updating me on my status. I was informed that a technician would need to examine the fridge and now, after just getting off the phone with them, they advise that a technician will look at repairing the fridge. I have expressed my desire at having the fridge replaced but now that no technician in Port Augusta is willing to deal with Samsung, I am left at a loss. The replacement of a fridge leaves me inevitably frustrated as I am concerned I will be given another dodgy Samsung fridge with no one to repair it. I have made Samsung aware of these concerns to which they note but never contact or update and to be told that a technician is looking at repairing my fridge (which has broken down 3 times in the past 6 months) is upsetting.I have given Samsung ample opportunity to update me and liaise with me but as you can see, my frustrations are continually growing as I now do not want a Samsung fridge. I would like my money back as they are not offering me a suitable alternative. I was advised by email on Jan. 4 that a case manager has been assigned to me complaint but I have yet to hear further from them. Please help me. All I want is a working fridge that I can rely on.

I bought the Samsung French 4 door refrigerator October 29, 2015 but it was not delivered until November 21, 2016. None in stock at Jetsons Appliance Center. In November 4, 2016 I called to question the ice cube maker not making cubed ice and having water come out with the ice. I did what they suggested but no help. Then started the paper and date trail. They did send someone to fix it in Dec. and said that it was out of warranty but would accommodate. The service company has been here 4 times and they are sending them out a 5th time but now say that the warranty starts from purchase date so even though I started this within the year it was in my possession this was the best they can do. Do they really only warranty from purchase date, why pay for their product until installed then?

My Samsung fridge quit cooling at 8 months old. I called Samsung for a repair and they fixed it after 3 repair companies coming out. The first two weren’t qualified to repair sealed system units. Finally got the sealed system replaced and it failed 30 days later. I spent countless hours on the phone with Samsung trying to get a refund. After four months with a too warm fridge, and 4-5 hours a week on the phone with Samsung, sending documentation over and over as they continually “lost” documents emailed and faxes, I finally got my refund. After all my haggling, I discovered that tens of thousands have had the same experience with Samsung.

Samsung Model # RFG298HDRS/XAA / French doors and bottom freezer - Ice accumulates on the floor of the freezer and jams the door from closing and causing the freezer to run continuously as well as defrosts food inside. Unknown cause... Same thing was happening to our Samsung refrigerator, until water began to build up in the line and pour out. I had to turn the water off going to the refrigerator. The water valve is leaking. There is a Service Bulletin with Samsung... A S C 201 202 22 002. There appears to be a problem with the Valve Assembly and will need to be replaced along with the control board. I have only had the unit for 2 years. Disappointed with this product.

Samsung refrigerator was loud and noisy when it ran. Samsung/Sears would not replace it. After many calls a savvy repairman said they didnt insulate correctly, plus something was vibrating that shouldnt have been. Runs quietly now. 6 yrs old.

We purchased a side by side Samsung refrigerator about 3 years ago. The icemaker has been nothing but a nightmare. Ice production has been marginal and then the mechanism totally freezes. We have spent 600 on repairs, but the problems reoccur. Based on the number of complaints, this 3000 appliance is a con job by Samsung. Apparently, they could care less about customer service. I plan to tell everyone I know. Shame on Samsung!

Bought my Samsung double doors at Best Buy in Lakeland and at first all was cool. Now my veggie bins arent for veggies, they’re water buckets. I thought problem was just me till I ran across this page. I too contacted Samsung and was told to reset fridge and freezer. Did and nothing - still water flows into the bins. We need to get a class action suit against this company and get Better Business Bureau involved. I was so proud of my fridge but now I just want it gone. Cant Samsung be forced into fixing these fridges as just too many complaints.

I purchased a Samsung refrigerator in 2010. I had an extended warranty on the fridge. During the 5 years of the warranty I had to have it repaired 6 times for the same problem which is the back keeps freezing up and will not defrost. For the last 2 years I bought another warranty from Sears. They came out every 4 months to defrost and replace the fan and the defrost sensor. I called Samsung and they refuse to give me my money back for the unit. The customer service is horrible. So if you have any sense DONT BUY. I paid $1,995 for this model. Now they are stating they will only give me $427.00 because it has depreciated in the seven years of owning it.

I purchased Samsung Refrigerator from Home Depot. Wanted to upgrade since I had a GE fridge from 18 years. Samsung fridge is only 2 years old and Fan stopped working. My food got spoilt. Got a new fan. Replaced the board blew out. Started working. After 2 days fan started making noise again. Called for service. Fan stopped and everything froze. I will never suggest Samsung Refrigerator to anyone.

My freezer stopped freezing & I called a repair man to fix it (Samsung is a hard company for repair people to deal with and there are very limited people that work on them). Upon looking at it he told me that it was leaking Freon (which should never happen on this unit because its sealed). He charged me $90 and suggested that I call Samsung and explain to them to see if they would help me because it would be a lengthy repair and it could cost $400 and to top it off there may be no way to located the leak if its too small to patch.So, I called Samsung and after several calls & several supervisors I got them to set up an appointment with A&E Factory repairs - to which they didnt show up for that appointment. Samsung called them again & set an appointment for later the same day - to which they did not show up again. Again Samsung called them (this time I required a 3 way call) & set up another appointment (for another day).The A&E Factory repair guy came, pulled the freezer out & determined that it was in fact leaking. He ordered the parts & two weeks later the repair guy came. He said he could not work on the unit because I had laminate flooring & he requested that I sign a waiver. I refused & they left. I then called to reset another appointment for three weeks later (after my vacation) and was told that that date wasnt available yet, Id have to call back next week.Samsung has not helped me with my freezer issue and I am not happy at all with their product or the warranty repair service. I will NEVER buy another Samsung product in my life! Repair people dont want work with Samsung products. Their Customer Service sucks! They use A&E Factory repair (Their Customer Service sucks!).

We ordered a new refrigerator last week. We decided to pay the extra money to purchase the so called fingerprint resistant smart fridge. Unfortunately, it is nothing but a huge disappointment. Fingerprints everywhere!! At first we thought Home Depot had sent us the wrong fridge, but Samsung is saying it is the correct one and that fingerprint resistant does not mean you wont see fingerprints or smudges!! Um...thats exactly what it should mean. They LIE! So as of now, we paid more money for the same fridge that is non-fingerprint resistant one.

We have had the Samsung Refrigerator Model RF263BEAEWW/AA for about 1 1/2 years now which we purchased from Conns... a.k.a. Cons. This will be the 3rd time that we will have to call the repair service for repair. Because our refrigerator is out of warranty, we are, so to speak, been screwed by the pooch. Conns will not step up to the plate and offer any kind of service or help... Will never go there again, nor recommend that store. (NFM here I come). Nor will Samsung say that there is any problem with this defective product though they have Class Action Lawsuits against them for similar products. Needless to say, we will never step foot into a Conns (Cons) store again, nor buy Samsung if they will not stand behind their product. If anyone has any suggestions or help, it would be appreciated.

Suddenly after 4.5 years the controls on our Samsung model RB194ACRS fridge have gone wonky. The freezer goes away down below the set temperature, the temperature indicator on the door gives the wrong temperature reading, the child lock is on, though not selected. As a consequence the crispers freeze and the defrost water running down the back wall freezes in or under the crispers. The drain issue can be solved by defrosting or adding a part, but with $300 invested in a new fridge sensor, a new freezer sensor and a new motherboard, we are at the end. The authorized Samsung service people do not believe that a second replacement motherboard will change anything and so it is new fridge time. It wont be a Samsung.

I have literally had a broken refrigerator, Samsung 4 door, broken down since July 5th. Today is Sept 12. When it went down, it was 14 months old. Samsung scheduled service for me with a big service company, Appliance Hospital, and after 6 trips to my home never fixed it. Samsung has indicated they would replace it with a new one. That was 2 weeks ago. As of today, No update, no phone call. Ive called Samsung, texted, cannot get an update. 2.5 MONTHS! I use a small beverage fridge and a cooler for produce. I spent $2,800 on that fridge. Unbelievable. Time for an attorney? Media? What am I supposed to do. I just want a refrigerator, that works. I want good service, good communication. $2,800 should have provided that. Samsung you have failed big time.

I have been sitting here on hold for about 40 minutes waiting to speak to a manager to find where my refrigerator is. Samsung has delivered two - and both were damaged. They tried to delivered a third which was supposed to be here two days ago. At this point, no one at Samsung knows where that delivery is; when it will be here; or even acts like they know whats going on. This has been going on for three weeks and I still do not have a fridge. This customer service is the worst - second only to Vivint Security. I am going to get my money back and I will never buy another Samsung product again for the rest of my life.

I am tired and fed up! I bought a side by side refrigerator and have no success getting resolution for the ice buildup which is constantly reoccurring in the back of my unit. They have sent the technicians countless times without success. I received a call from Samsung last week to ask me how things were. I told them that it was still doing the same thing after the many visits. Each time a technician showed up, they stated that they were not going to be able to fix the issue but had to initiate the specific instructions for repair before Samsung would provide a voucher or some other method of enabling me to go and get a replacement.When I talk to them the other night they created another case number with instructions. The tech came today, called Samsung and let them know that the refrigerator was not repairable as provided in the instructions. The rep on the phone said, It doesnt work like that. Well you know what else doesnt work like that? Willingly offering a product to the consumer which you know has repetitive like kind issues and failing to prevent a product with well-known and documented faulty design or function to be sold with intent of telling your customer; Im not going to make good on my promise, I really dont care that youre having issues, Im not interested in knowing whether you are happy or not and It doesnt work like that.I have been cooperative and have done everything I have been asked to do by your representatives and this has gone on for 2-1/2 months straight now. It seems clear that you have no intent on standing by your product. I believe your warranty policy is deceptive to say the least. I dont think Im asking too much. I got a problem, and I just want it fixed without further delay. It looks like there are plenty of others who share the same sentiment. I dont want to have to take legal action, please dont make me.

After 2 same refrigerator same problems, 3 repair man, none of them knew what to do - rumbling night and day waking us. Day and night I call numerous times, nothing solved. Today I send copies, so will see what happens. So can anybody do something?

This a wonderful Refrigerator. Lots of room and very strong door shelves. One holds a gallon of Milk and a gallon of Pickles at all times. There is truly an abundance of LED lighting. I also enjoy the power cool and freeze features. The only thing that is the slightest of issues is its very hard close the freezer door quietly in the middle of the night. There is a pretty loud click when it locks shuts. My wife says Im nitpicking. I probably am.

CAUTION: FIRE: BAD ICE MAKER! Our SAMSUNG Refrigerator has the same ice maker problem everybody else has. We had it repaired once under warranty. After that didnt work, we had it replaced under warranty. Well, replacing the same defective ice maker didnt work either. After contacting Samsung to see if they could help, we were asked to PAY for another ice maker and service visit because our warranty had run out. NOW, today, our ice maker wouldnt stop rotating and was making a lot of noise. When I removed the ice bucket, SMOKE started billowing out! My smoke alarm went off and it smelled like burning plastic. The only way to get it to stop was to UNPLUG the refrigerator.

Piece of junk. I have had coils freeze up in top compartment and the bottom freezer constantly freezes around the door subsequently causing the door to become ajar. I am reluctant to call repair person because it is ridiculously expensive. I hate this appliance. They were recommended by consumer reports. They need to look at it again. My mother had to finally get a completely different fridge after calling for at least six repairs. I will never purchase another Samsung anything.

Our Samsung Refrigerator RF267ABWP is 4.5 years old. We paid over $1,800 for it new. The ice maker recently quit working and then the water dispenser line froze up. We had a Samsung authorized repairman come out to fix the problem. Cost $417.00. We found out that actually, the Main Board had failed and it had apparently caused the ice maker and water line problems. We then found out there is a service bulletin issued via Samsung regarding the Main Board that had to be replaced to fix the problems. Samsung is obviously aware of the problem or the service bulletin would not be out there. Called Samsung to discuss this issue to see if they might reimburse us for the cost of the defective Board, since their company is aware of the Board problem. Terrible experience and now I know I will never ever purchase another Samsung product. After talking with multiple representatives, being accidentally hung up on, trying to sell me an extended warranty and absolutely refusing to let me speak to anyone in charge, like a supervisor, Samsung just completely ignored what I was telling them and said since our warranty was over, no offer of resolution for me. Each time I asked to speak to someone in charge, I was told they were busy. Each time I asked if this busy person could please call me back when they got a chance, I was ignored. I could not get anyone at Samsung to listen to what I was saying, or anyone to acknowledge the problem I was presenting to them. I am really Sorry I bought this Samsung refrigerator and advise anyone in the market for a refrigerator to keep looking until they find one of another brand that they like.

On day two after bringing the fridge home it has been making multiple loud noises. Ive only had the fridge for 1 month. So I look up the fridge and found multiple complaints and lawsuits. Filing with the attorneys office.

I had a very bad experience with all of my home appliances. All Samsung especially, fridge and washing machine. I bought all my new house appliances from Samsung just only a year ago and now the washer and fridge are completely broken. Samsung customer service sent to my house a technician who came to fix it 4 times. Each time he said I have to change a certain part of washing machine. He has replaced everything in washer (board - hose - door assembly - filters) and finally he said, It’s manufacturing problem and you have to ask Samsung customer service to replace it or compensate you, but now and after 2 months of suffering with them, they refused and they want to try again to fix it. The customer service said, This is our policy to try many times. I can’t believe myself. It is a bad system for bad company. I do not advise anyone to deal with this deceptive company.

Bought a Samsung refrigerator and the lifetime on it was less than 2 years. The fridge got so hot on sides and on the top that you could probably cook on it. The inside was hot and the freezer was just chilly. I tried to call service and was not able to get any help. I had a service tech come out, was charged for the service, and they could not fix it. What a piece of **. They should recall all the Samsung fridges.

I bought my fridge June 2010. It is a very large double door stainless steel model with deli tray, freezer on bottom and cost $2700 from Lowes. A few months ago, I noticed water on my floor, so first thing that came to mind was the kids are playing with water dispenser, so I locked it. That did not solve the problem so I was not sure of what to do since it was not a large amount of water. Then during my routine cleaning, I had a burst of energy, and decided to remove the deli tray completely and that is when I noticed a huge amount of water! I could not believe it! Where was it coming from? No visible leaks, cracks and nothing. I tried for weeks to find someone to come out, with no luck. I finally called Lowes and they sent someone from A&E who told me that my fridge was not properly leveled and water that is suppose to drain down is leaking forward. It popped me $216 to level my fridge. I was burned but thought it was better than $2000 for a new fridge. I checked it today (3 days have passed) and guess what? A huge puddle of water under the deli drawer! I called A&E and they said that they will come out, and waive the service fee but I will be responsible to order new parts. Are you kidding me? I just gave you $216! Never again will I buy Samsung. I wish I knew about this site before dropping big bucks on a big piece of **!

I purchased the stainless steel, refrigerator with french doors, bottom freezer, and ice maker. What a $1300.00 mistake!!! The ice maker has no regulator; so, it only stops making ice cubes when the container is so full that the cubes are spilling behind the freezer. Every time we open the freezer ice cubes slide out from under the door and spill all over kitchen floor. We are constantly wiping up melting cubes and there are always wet areas on the floor. I called Customer Service; I was told it was a design flaw and they are aware of it. Unfortunately, there is nothing they can do about it. Seems like an unacceptable answer doesnt it! I certainly wish I had known about this design flaw before making this purchase. Now I am stuck wiping ice cubes and water up every time I open my freezer. I WILL NEVER PURCHASE A SAMSUNG PRODUCT AGAIN.

My Samsung refrigerator has been in service for less than a year and I have already defrosted the icemaker 6 times. When I contacted Samsung they basically told me too bad my problem. Is anyone else as disappointed as I am with their Samsung refrigerator? Hoping someone can tell me how to get Samsung to stand behind this very expensive product.

I preferred to select 0 stars but that is not an option. I purchased a bottom freezer fridge on 7/26/2007, Model RB195BSSW. For several days, the freezer isnt working properly and the fridge isnt cooling sufficiently. This morning, a Best Buy technician came out to troubleshoot and determined the circuit board needs replacing. I called Samsung since the fridge is less than 5 years old. No help, the person on the phone just kept telling me I could go through Best Buy to fix the issue or have Samsung come out at my additional expense. This is unacceptable for a product that is less than 5 years old. Ive purchased many Samsung products in the past - TV, cellphones and never (knock on wood) have had an issue. I am very disappointed in their product and lack of service.

I bought the RF26VABWP1XA1, July 31, 2009 from Lowes. Ive had back panel issues, line issues, ice issues, cooling, and resulting in replacing groceries. I had to even put the groceries on my doorstep to keep them cold but from freezing in the fridge. Replacing groceries and having a repairman to come out because of manufactures problems is very expensive.

We just got our brand new french door 24.6 fridge (RF263BEAESR). We had a GE Profile for over 22 years and it was great but it was white and very outdated. The moment we got the fridge I love it! But then I noticed a loud noise and realized it was the ice maker. I had heard reviews on that so it wasnt a complete surprise. Then I noticed that the fridge was noisy. Instead of a nice quiet kitchen there is a constant noise coming from the fridge. When the compressor or the fan isnt running it’s quiet and peaceful. The only problem is the compressor or fan runs 24/7. It might shut off and be quiet for less than 5 minutes and then it runs loudly again. The noise volume wise isnt that loud but it’s very noticeable especially when I want to just sit at the table and have a cup of coffee. When we are sitting in the family room we can also hear it running. The guy who came out from Frys did acknowledge that it shouldnt run constantly and that it was a little louder than normal. But he didnt say they make noise and that he was very immune to the noise because he services hundreds of fridges. So what am I supposed to buy now?

I purchased my Samsung French door refrigerator, model RF26HF, December of 2014. From the start the fridge was louder than my old one. Shortly after that the ice machine was producing ice at a very slow rate and is currently making ice when it wants too. We have also encountered a flap misalignment on one of the French doors. Currently, August 20, 2016, I found a pool of water at the base of my fridge, underneath the food storage bins. When I removed the storage bins I discovered a thick piece of ice the width of the base of the fridge. I also saw water dripping from the twin cooling back panel as well as coming out from the base of the door. As figured I was over my one year warranty and Samsung needed to charge me to look at the problem.Samsung did try to blame it on a filter issue and then a humidity issue, which is neither the problem. Samsung left me with no resolution and stated a technician needed to be called in to determine the exact issue. I was not given a price because that couldnt be determined until a ticket was created. After hearing this ridiculous news, I have had enough with Samsung. After reading many many poor and similar issues with this specific refrigerator Samsung needs to acknowledge a true manufacturing problem thats affecting many families. At this point with everyone having the same issue there should be a recall in place. I will never buy a Samsung product ever again!

We bought this refrigerator for our new home. Literally 7 weeks after we started using it stopping cooling, both fridge and freezer. The repair company Samsung sent us postponed our appt or sometimes didn’t even show up for 10 days. They finally came with a part they thought was the problem and wasn’t able to fix. 3 days later after 6 calls to Samsung and 4 to repair service company nothing is being done or ordered bc the repair person didn’t do a report after the service call and the so called company Lakes Electronics In Pompano Beach, FL is not available to answer anytime. Samsung is saying there’s nothing they can do?! Worst service ever. Never thought that our expensive refrigerator would not last even 2 months.

Purchased Samsung refrigerator 3 years ago. Ice maker has not been working properly for several months. After researching this problem, I find it is very common. It has been reported that there was a design change made to the current model to address this. Spoke to a Samsung customer support person as well as a manager. They will not assist with the cost of the service call in any way. I received estimates of $400-$500 dollars. The refrigerator cost $2000. So in three years I am incurring a repair cost equal to 1/4 the price of the refrigerator. We are remodeling our kitchen in several month. It looks like it will be LG for us in the future.

I bought the Samsung French Door Refrigerator RF28HFEDBWW/HDPP in 2014 and the ice maker hasnt worked right since. It started out that I researched refrigerators thoroughly before buying, went to Home Depot to order and thought everything was fine. They didnt tell me that the refrigerator I wanted didnt come in white, so they changed it to one that did. It was a completely different refrigerator! I didnt know this until my old broken one was on the truck and they started to install the new one. At that point I called Home Depot and they said, “We’ll return it.” I didnt have a refrigerator that worked, so against my better judgment I kept it thinking its just a different color Samsung, it should be fine.Within weeks we noticed the ice maker wasnt working correctly. It was dripping water, inside and outside down the door. We thought we werent closing the doors correctly, so we just kept wiping up the spills. When I wiped the front of the door, the paint chipped off because water had gone under the paint, rusted the door, and created bubbles. At this point we also saw the ice was jamming in the tray, and we had to keep breaking up the ice.To make a long story short, 3 years and at least 6 (soon to be 7) service calls later, the problem hasnt been fixed. We did buy the 5 year extended warranty from Home Depot, so thankfully all the parts, service and even a new refrigerator door have been covered. The problem is that 3 years later, its still not fixed, and they have replaced everything that can be replaced. The last 2 service calls, were to document that theres nothing more that they can do, and theyre insisting on another because they havent documented things correctly.To say Im frustrated is an understatement. Im disappointed in Samsung as a brand, and furious at Home Depot for the run around theyve been giving me. I will continue to call and have them service this stupid refrigerator until I get a new one. I will keep jumping through their dang hoops, until I get a refrigerator that works, but I WILL NEVER purchase another Samsung or buy another large appliance from Home Depot.

Stainless Steel French Doors w/ Bottom Storage and Ice Maker - We moved into our home 2 years ago (June 2016) and we were very happy that the stainless steel appliances came with the house. Shortly after the Ice Maker stopped making ice; we also did a YouTube video on how to reset the Ice Maker. To make a long story short, after two other repairs costing over $500, and purchasing a new ice maker, the same problem with the ice maker has happened. Oh I didnt mention all the loud rumbling noises every time you used the water dispenser.Today, June 7, 2018, after a week of no ice, and scheduling a repairman to come out (diagnostic fee of $100 non-refundable, nor applied to cost of repairs), the repairman cancelled after finding out it was a Samsung with Ice Maker problems. He informed us of the lawsuits. We called Samsung to no avail. We have to use their contracted repairman who does not work for Samsung. Very dissatisfied at this time.

We bought this fridge in 10/2008 when we remodeled our kitchen. The valve has been leaking a while according to the insurance adjuster who denied our claim because of the length of time it leaked and because the valve is defective we are now looking at having to replace valve, floor 2 cabinets and some subfloor. We bought this appliance knowing it would be great. We have many Samsung items and like the quality. But we are disappointed that this happened. We are struggling with life as it is my husband was diagnosed with Arachnoiditis in 2014 and had to go on disability. In June 2016 he had a brain stem stroke and I had to quit work to care for him 24/7. So coming up with the money to repair this while leaving off of disability will be rough. But I dont want my fridge to fall thru the floor. Help is needed, requested and prayed for.

In 2013 purchased a Samsung Side-by-side SS Refrigerator Model RS26TDR from Lowes. Worked good for about 8-9 months; came home & found the temperature in refrigerator was 60+ degrees; lost all food - called repairman to fix it & filed a loss on homeowners insurance [I had a rider to cover refrigerator loss]; worked great for about 7 more months; came home & found the same thing. This time in addition to losing food we lost at least $1,000 in **. Called repairman & filed a loss on insurance--has a $500 limit less $100 deductible so I didnt really get anything for the drug loss. Went & purchased a new Whirlpool French Door to replace it & moved it into laundry room to use for drugs which take up at least 1/4 of the space. Was working ok as far as I knew & last week came home & found the same problem 60+ degrees in refrigerator & around 0 in freezer.Cleaned everything out & called a repairman--will not work on Samsung appliances; called every repairman in our area - no one would come. Was told I would have to call a Nationwide Repair Company & gave me a phone number. When I called the minimum trip & diagnosis would be around $200 - then there would be labor & parts charged for repair. Also could not come for at least a week. I had to have a refrigerator to store ** & other drugs requiring refrigeration. Called insurance & cannot file a 3rd claim on same appliance so Im out another refrigerator of food & hoping it was caught early enough not to damage the **. I went out & spent $250 on a used refrigerator for the drugs. Have been researching online & found out that Samsung knew they had this problem, did not do a recall & ended up getting the class action suit against them cancelled. I will never ever buy anything Samsung again.

We have a Samsung French door with bottom freezer refrigerator manufactured in RF263TEAESR. It looks great, nice features, problem is, it was designed without a refrigerant valve to shift cooling between chilled regions, which would allow one side to defrost while the other cools. The lines become blocked with ice, the cooling coils freeze over, cooling becomes more difficult, and the ice builds up to the point where the circulation fan bangs the ice, making a serious noise. We have had the kit put on which is the fix from Samsung. It is designed to shut you up for a couple months and pick up a nice check for their factory authorized dealers. The kit does nothing.The second repair tech came and, for two hours and another $100, tore out the interior back wall, thawed out the lines with hot water, the coils with a heat gun and the vents on the back wall with warm water. He told me it would last no more than a couple months as the insulation gets saturated with water and, rather quickly, everything will refreeze. He was optimistic. Within two weeks it has once again frozen. The fan noise is beginning again and, because Samsung refuses to stand behind their products, this piece of garbage may shortly become the worlds largest paperweight. My advice, STAY AWAY FROM SAMSUNG products. They have made it obvious standing behind their products is not a priority.

This is by far the worst investment I’ve ever made. The ice maker constantly freezes over, the temp in the fridge is higher than it states on the screen, and it leaked all the time. The worst part is the ice bucket broke and there were pieces of plastic in my ice AND mouth. The repairmen replaces the ice maker but not the bucket. He told me to tape it. I couldn’t believe my ears.

We are totally dissatisfied with Samsungs French door refrigerator (RF26VABWF) and totally frustrated with dealing with their appointed service representative - Lakes Electronics. We purchased a French door refrigerator December 2008. By March 2012, the refrigerator stopped cooling. Between Lowes service company and then Samsungs factory service unit (Lakes Electronics) it took three trips and $570 dollars to get serviceable.Three years later, the refrigerator started leaking water from the unit that was replaced in 2012. We called Lakes Electronics directly for service, who responded appropriately the next day. The repair person defrosted the leaking unit, charged the standard fee, and gave us his directed contact number. Within a few days the refrigerator started leaking water again, we waited a few days in hopes that it would corrected itself and called for another service trip. On the second trip, the service rep took the unit apart, supposedly unfroze the drain line and told us that he would check with Samsung to try to diagnose the problem. He said that he should have an answer in a day and a half.Needless to say, the leak resumed within two days. The rep failed call with the status of the claim. We called him twice after a week, but he failed to answer and failed to return the call. We infer that he had no idea what was wrong. We dont know if he neglected to contact Samsung or Samsung didnt know how to fix the problem.Now we contacted Lakes again. We get the answer that they will send the same representative out and that they will charges us again. In effect, they promised fix our flat tire by filling it with air but not find the nail that causes the flat. When we question whether they guarantee that the problem is fixed, we get a run-around. When we ask to discuss the issue with supervisory staff, we are put on permanent hold.In addition to the above tale of woe, the ice maker stopped working a couple years ago. Plus the cold water runs so slowly, it is totally worthless. These problems were true with a brand new filter. The filters cost $40 every six months. With the rest of our frustrations with our purchase of the refrigerator we havent even considered bringing service in for ice and water line problems. For sure, we will never buy another Samsung appliance.

I have an expensive Samsung refrigerator. It makes loud cracking noises and it is also leaking water inside the fridge section. I cant use the fruit and vegetable compartments since they get flooded by water. Everything was ruined inside and there was no technical support or any help. I have to pay several hundred dollars just for a tech to come over and fix the issue.

I love my fridge and the screen on the front where I can leave notes to the family. Only thing I cant figure is why make such a big refrigerator with a tiny ice container. We fill 3 or 4 glasses and ice is gone. Not big enough for a family. And its a big fridge but not a lot of space. All I can say is make a bigger ice maker and tray.

Don’t ever by Samsung refrigerator, I paid 3500$ for the Samsung fridge bought in 2016 February, it used to frost every month when it was working. It died in December 2021. Died means not repairable, I was like how come 3500$ unit be not repairable in just over 5 years, so I paid 3 technicians to come over and take look at it, guess what I paid almost 500 for their visit and they all had same thing to say, it’s not fixable. Never ever am I going to buy another Samsung again, and I advise same to others.

I have had this Samsung refrigerator (model RF266AERS) for at least 10 years. It has a one touch pure water dispenser (I chose the inside dispenser) and it’s easy to change the water filter which doesn’t take up much space in the back of the fridge. It also lets you know when to change the filter. The bins are removable and the shelves are adjustable. The freezer bin holds a ton of food and I chose to have the ice machine inside the freezer which makes ice on a regular basis. It is easy to clean both inside and out. Its design is a very pretty. I have never had to get it repaired, so I never had to use the warranty. It runs very quiet. All in all, I would give it a 10!

My refrigerator has leaked water into my crisper drawers almost ever since I had it. Then about two weeks ago the refrigerator quit working, but the freezer still worked. I lost a lot of food in the fridge. I had Turner Appliance come out and they charged me $60 to tell my to defrost my fridge for two days and let the icing updefrost and melt. They also told me to contact you because it was an issue with Samsung. What do you plan to do about it?

We replaced all of our appliances with Samsung at the same time, this Fridge is the biggest pile of trash, ice maker never works, the cooling coils in the back freeze up, the compressor rattles, and it make Whooing sounds like an owl. When it had a “warranty” even that was a joke, there was always an excuse as to why it was “normal” or a “fix wasn’t available”. Needless to say, and it’s not like they care about one customer anyway, I would never buy this brand again or any brand associated with it.

Updated on 06/08/2021: Ive already spent almost $600 on repairs of my Samsung refrigerator and its only two years old. The ice maker needed to be repaired twice. I bought new appliances to avoid frequent repair costs. If thats what you hope for - AVOID SAMSUNG.Original Review: Ive had my refrigerator for less than a year. It is still under warranty and Samsung is dragging its feet on repairing. My one year warranty is up at the end of October. Theyre just coming up with all kind of excuses and no show repair people. Its already been two weeks. Probably will have to pay for what should have been a warranty repair myself. Stay away from Samsung. They dont back their products.

Over this past month, a horrible smell started emitting out of my 2-year-old Samsung French Door refrigerator. It smelled like a petrochemical --- nauseatingly sweet and very very susceptible to becoming airborne and stinking the whole house up. I emptied all the food out and it sat empty for a week and still stunk bad. Wiping it down did not help. The cooling functionality of both the fridge and the freezer parts was fine. I then turned it off for a week while I waited on Samsung to respond to my service call request. The phone call into Samsung did not go very well at all, with the service representative telling me emphatically that they do not have a 5-year warranty on this refrigerator, even though it is printed in Samsungs manual supplied with the unit. Only when I read the page off to her, did she relent and said that they did have a 5-year warranty, but only on key internal parts -- which I knew and had repeatedly told her. She did not want to schedule me for a diagnostic (which I would still have to pay the $89 basic fee no matter what), because Samsung does not warranty against odors. Though gritted teeth, I explained 5 times over that I was smelling a chemical smell of degraded plastic or Freon or some structural material... and we needed a service call to get to the root of the matter. When the Samsung technician arrived and took off the panel at the back inside wall of the refrigerator, where all the control mechanisms are, a black wad of goo tumbled out of the compartment. The technician stated that all of the mechanisms were working great. I pounced on the wad of goo that had bounced to the bottom of the fridge floor. Whats this stuff? He said it was a type of putty that goes around some of the controls to kind of cushion them. We glanced up at the coils and tubing in the innards of the controls, and I could see where the goo-putty had pulled away from a section leaving behind little remnants. I said to the technician, what if this happened.... What if the putty, once eroded away, slipped down to where it should not have been and reacted with an electrical heat-emitting part of the control panel, and the heat caused the goo to degrade and become airborne. He thought that intriguing, especially since everything else worked. The goo smelled bad like the odor... but then again, so had every container of food I had thrown away, the odor was so pervasive. The goo is in a ziploc now, and 3 days after technician, the smell has decreased significantly to just a linger. I am going to wipe it down again and put in baking soda. I think we got this. For clarity, the putty goo was a misshapen lump of coal-black squishy stuff about the size and consistency of a big chewed-up wad of Hubba Bubba bubblegum (dating myself here).

The refrigerator works okay but the ice maker didnt even last two years. AND Samsung doesnt service the ice maker SO you have to deal with God only knows who.... Samsung customer service gave me a 3rd party number to call. You guessed it, the GUYs voicemail cannot accept any more messages... NICE JOB GUYS! BTW: The model is RF4287, stainless, double door, middle drawer, and bottom freezer door. The refrigerator looks nice BUT its not worth $2,400.00 for only two years of light usage. AND one other thing when the ice maker DROPS ice in the bin you can hear the ice drop from every room in the house at night. THIS MACHINE IS WAY TOO NOISY for the price Samsung charges....

I have a Samsung refrigerator SN#JKJ44BBFB069***, model # RF263BEAESR/AA. It was purchased in Jan, 2015. Under the extended warranty that I purchased from Best Buy the unit has had three service calls: to replace the evaporator cover and new style drain tubes, and the evaporator cover again (fan making noise), as well as the ice-maker and ice auger. The 5 year extended warranty expired in January 2020. Not long after the warranty expired it developed an over and under-cooling issue. I contacted Samsung for out of warranty service, but they had no service technicians in my area. I contacted Best Buy and they referred me to Samsung. I had two different local appliance repair services attempt the repair. The first company, after the service call was unsuccessful, returned all my money rather than continue to attempt repair. The second company was partially successful; they replaced the refrigerator compartment thermistor three times, the mainboard was replaced twice, the unit still over-cools (under-cooling seems to be fixed). They had no ideas as how to proceed from there. Being as it was working: with the temperature set at 44F, and a measured refrigerator temperature of 34-36F, we continued to use it without attempting further repair. Recently it has returned to its severe overcooling ways: temperature is set at 44F, with a measured refrigerator temperature of 28-30F. I contacted Samsung for a service call, Samsung is still (16 months later) unable to schedule a repair tech as there is no one to service the Asheville, NC area. Best Buy again referred me to Samsung. I have called other local appliance service centers, and they all decline to work on the unit, one suggested that I throw it away and buy any other brand?! By the way this company was recommended by Samsung.

Brought Samsung French door fridge with freezer at bottom in 2015. In 2019 the icemaker doesnt work, the inside fridge area icing up. The freezer draw broken, the door wont close properly, the little compartments inside the doors all broke off. 1260$ to fix. Worst experience ever.

I bought a Samsung fridge, three times I have had Telefix technicians out to look at fridge as it on 3 times it has had water under the crisper. First time the back panel gets changed. Leaks again so 2nd time gets same procedure not to mention puts a slight crack on panel, leaks again. 3rd time technician? Blame the 2nd one for his workmanship. And reckons nothing wrong? Yet water? Told him not happy he puts in a report saying nothing wrong? Goes to apparently case manager Samsung. Telling me they cant do anything, yet I have 10 year concierge warranty and if they get someone else out I have to pay? I don’t think so.And how many times do I have to them out because of their fault in appliance, which was also stated by the technician that the new model fridges has the exact problem as my fridge does... I have 20 year old LG fridge and never had one problem. If I wanted a fridge that leaks water I would buy one. So why are Samsung making fridges with the same problem and selling them? Rectify the problem. And you will have happy customers. Still want to know so what are they going to do about my fridge… Angry customer.

I purchased a Samsung French door refrigerator in 2010. Within six months, the freezer sensor had to be replaced. Fortunately, I purchased a warranty from Sears. If you would like to spend $2,800 on a refrigerator and six months later, spend an additional $500 for a sensor, then purchase a Samsung refrigerator.

Absolute horror story so far with Samsung Customer Service. New Samsung Refrigerator Model RF31FMEDBSR/AA was received and installed September 30, 2013. Worked fine until day before Thanksgiving. Freezer stopped working and all food for holiday was ruined as well as party to be held. Contacted Samsung at 1-800-726-7864 Wednesday morning and explained our problem in full. We were told we would receive a call back 24-48 hours for help. Samsung finally called back the following Monday. Samsung stated they would give us a reference number and would be assigning the repair work to USSI who, in turn, would call us back for the service work to be conducted. USSI was then supposed to contact Samsung informing them what parts would be needed to correct the condition with the refrigerator. I asked how would they know what parts to order if they did not have anyone, initially, look at the refrigerator to know exactly what the problem was. Per USSI, they would call me back when they receive the parts from Samsung. I called Samsung on December 13, 2013 asking what the status was regarding the parts as I had not received a call back from USSI. Samsung representative told me USSI received the parts on December 11th but failed to call letting us know when a technician would come to our house for repair work. On Sunday morning, December 15th, the technician called stating he would be at our house between 3:00 and 5:00 P.M. A little after 3:00 PM, he showed up and replaced two items (Evap cover, Main PCB) and then left. Next morning, the refrigerator had a lower temperature than before and the freezer was not functioning at all. December 16, 2013, I called Samsung back and was put on hold for three times after explaining my problem. The fourth time I called, I spoke with a woman (Sherry) who informed me that the repair work would be handed over to another company known as All American Appliance at 386-631-0076, who would be calling me back for an appointment. After not receiving a call from All American or Samsung, I called All American to learn my status. A woman informed me that they received information from Samsung but they were not servicing my area. I asked for their location and was told they are located in Daytona Beach, Florida. Next, I informed the woman that their location is 5 miles from my house and would be in their immediate work area. She replied that they could not send anyone out until after the end of the year - December 31, 2013. I called Samsung back and they stated they would be assigning another company but I would not know what company until I get a call back between 24-48 hours.

We purchased a Samsung RF323TE French Door Refrigerator with a Bottom Freezer and Ice Maker in approximately November 2012. Things were working fine until we started noticing a foul smell (like urine) coming from the water out of the dispenser. The water and ice then tasting bad as well. I thought it was the filter, so I bought a new filter, replaced it, and flushed it with several gallons of water through the dispenser as instructed. This worked for about a week, and then the problem returned. I thought I just got a bad filter, so I put a new one in and repeated the process. Shortly after, the problem is now back. I went to the Samsung website to try and troubleshoot it, but I could not find nor enter the model number. I got an error message saying the model number was not found! I have not called them, and I am not sure if we bought the extended warranty from Lowes, but the reports I have read are very discouraging. I will definitely report back, and do more research before my next purchase. Samsung will be hard pressed to get any more of my business.

October 1st XPO came to drop off long awaited refrigerator (XPO is fantastic). The refrigerator was refused due to size (too large for doorway). XPO handled it refusal wonderfully. I called Samsung immediately to make sure I received refund. To sum it up: After 22 phone calls, countless claim #s, XPO confirming they have the fridge still at warehouse. Samsung has NOT fulfilled the paperwork to recognize proper return/refusal to XPO thus 18 days later I have yet to receive my refund. This morning I was told by a Samsung supervisor we have millions of orders, it is your job to keep checking on your refund status, there is nothing I can do and hung up. Now my cc bill is up and I gotta pay for a fridge I dont have.

I have had issues with my four-door refrigerator the last 6 weeks. We had noticed the frozen foods werent quite as frozen as they should be and then the ice maker stopped dumping ice. I had noticed previously that the ice in the holder always froze against the right-hand side of the bucket and would stop dispensing ice. I then noticed the ice maker would fill with water and would produce ice but never dumped it. I hit the reset button and it worked perfectly. It never would begin normal ice production on its own, and I had to continually hit the reset button for ice to be dumped ever two hours.Now, the freezer has become the fridge! No ice now and all of the food in that portion are thawed, just water in the ice tray that never freezes. I called the helpdesk (almost said it with a straight face) and they could do nothing except send a serviceman to repair the unit at my cost. I asked if they would guarantee their work and she said that they could only try and fix it. I told her to me try was not a guarantee of it being fixed. I asked if they would stand behind the work of their suggested contractors and she said again, they would try and fix it.I am anxiously awaiting a call from the repairman to see the cost of him driving to my house and the estimated charges he thinks he will have. I will ask him if HE stands behind his work since Samsung won’t. If it goes as it has with all of the other customers on this site, I will NOT be buying a new refrigerator from Samsung, and I will contact Lowe’s and tell them of my displeasure with one of their distributors.

Samsung 17.5 cu refrigerator - Wish I had read earlier reviews before purchasing. Six months after installation, the refrigerator quit cooling. Numerous phone calls to Philippines and Dominican Republic and still waiting for resolution. Preferably a full refund so I can purchase a different manufacturer. Poor quality all the way around this company. Buyer beware!!

I purchased a New Samsung RS261 refrigerator and just out of warranty, the ice maker broke. I am pretty good at repairs and research so after two days with online Samsung support, they recommended to call for service. I could not find anything online to help myself take care of the problem, so I called a local company that I have used in the past. I could not use this company because you have to be a special Samsung repair service, which Samsung only gave me two companies to choose from. They sent out the email service request, which after days, I had no response so I called. I called on a Thursday to that company and received a message that they were closed for the next 5 days for Labor Day. I have never heard of a company that is service-orientated close that many days. I then called the second company, which came out the following Thursday. I had given the information for what was wrong and they brought out the wrong part and needed to order the new one. Two weeks later, they came out and fixed the problem with a total work time of 20 minutes combined for both stops and $230.00 later, which was a good portion for what I paid for the fridge. After I called Samsung and complained about the first company, they referred me to the second. I still received a call three weeks after the incident that a tech from the first company was at my door to look at the refrigerator. What? Needless to say, I will not purchase another Samsung knowing that I dont have a choice to go with a service center of my choosing. My opinion: choose a product that can be serviced by any appliance center of your choosing.

1st problem: The refrigerator froze in the back and stopped cooling altogether. WE do not have a water attachment to it, thank goodness, because that would probably be even more of a nightmare. 2nd problem: Water leaks right below the vegetable tray. Where the water comes from is unknown. Getting it fixed has been impossible. Samsung does not stand by its products. WE bought this at Home Depot, which offers no support whatsoever. Ive filed a complaint with Home Depot, but no satisfaction. I am sure I will no longer buy anything other than nails and electrical tape at Home Depot from this point forward. Do NOT BUY Samsung. Do not buy major appliances at Home Depot. You will regret it. I have a freezer and an old fridge downstairs that are over 10 years old, not a problem. The Samsung is only 3-4 years old.

Purchased the Samsung Showcase fridge October 11, 2014. It stopped working Saturday November 15, 2014. Paid $3323.11 for it. CONNS WILL NOT REPLACE OR REFUND. What they can do is add me to a list, that I will receive a call to schedule an appointment to have a repairman inspect and fix fridge. I should receive a call Thursday November 20....My fridge is about 35 days old, not 1 or 2 years...

Bought the refrigerator (Samsung Model RS2556SH) on 10/15/2004 and, except for the ice maker and the fact that its a bit noisy, it has worked well ever since it was installed. While the ice maker does make ice, there is usually a mixture of crushed and cubed ice and the selection setting doesnt make much difference. Im writing the review because, after reading the reviews posted on this site, I felt I should offer a positive review and let readers know there is at least one person whos had a fairly good experience with a Samsung refrigerator.

I just became aware of the class action lawsuit related to the faulty ice maker unit in my refrigerator. My model isnt explicitly listed, however it does state the list isnt limited to those units. I purchased from Lowes 01/07/2017 for $1805.01. I purchased (thankfully) the extended warranty as well. We dealt with the noise forever; weve had 4 service calls thus far for complete inoperability. Most recently phoned 6/4/21. First avail 6/18; ordered parts; returned 6/25 to complete. Never worked, and is now displaying error codes. Next avail 7/5 to fix. I realize I am fortunate to have the extended warranty but it runs out in 6 months; then Im stuck with a faulty fridge. I am hoping Samsung will do the right thing and pay out for those of us dealing with this problem.

I am stunned and disappointed to find that our problems with this refrigerator (no cooling in the freezer or the fridge, alternatively or simultaneously, water accumulating in one of the produce bins) are actually very widespread. Worse still, we had purchased TWO of these duds before the problems began.We bought our first RF217 in September 2010 (#1), and the second one for our weekend house in July 2012 (#2). Almost immediately after buying #1, I noticed a small amount of water in the right-hand-side produce bin, which would accumulate over about a week (on average) to the point of requiring removal and emptying of the drawer. I didnt think much about it at first, believing I just needed to make some adjustment.Within 3 months of buying #2, we came home from a weekend in the country to find that the FREEZER (and only the freezer) of #1 (which was two years old and out of warranty by then) had stopped working while we were away, and heated to approximately 50 degrees. We called Samsung and went through a troubleshooting sequence, but nothing worked and they referred us to outside service people. We were surprised by the reluctance on the part of the repair people to work on it; we had to call three different ones before one was willing to come out. THREE visits over three weeks later, we finally had a fully working refrigerator again, and the water accumulation in the bin had stopped.In the winter of 2012 (only 6 months after buying it), I noticed one morning that #2 seemed warm when I opened it, even though the digital display showed the temperature at which I had set it. I remembered the trick the repair people had taught me, which was to unplug the unit and plug it back in to get an ACTUAL reading of the temperatures in the fridge and freezer; they were in 50ish and 25ish respectively. As I waited for Lowes (where we had purchased #2 along with an extended service plan) to open so that I could call them for help, I heard the refrigerator come back on. This went on two more times over that weekend, so we emptied out the unit before leaving. This happened again with #2 while we were at the house, and we have no way of knowing how often it has happened since.Now, #1 is doing the same thing. The refrigerator is warm; when I unplugged it and plugged it back in, the digital display read 63 and 27 for the fridge and freezer respectively. After about an hour, I heard the motor start again and the temperatures are back to normal. At this point, we have lost all faith in this refrigerator and the ability to repair it, so we are going out to buy a new one. I am completely horrified to find that stores are still selling it, and deeply disgusted with the fact that Samsung is not acknowledging that there is a problem.I am not sure that my words can convey the utter disgust my husband and I feel with respect to Samsung as a company. We will never buy anything they make, ever again, and we say so to anyone with whom the conversation arises.

We recently purchased all new appliances for our new home. The three door counter depth model was delivered & installed by our dealer. We quickly noticedthat the refrigerator doors were sweating. Over three days I had contact with Samsung Customer service three times and a service representative once. Total time spent telling my story over and over again to people I had difficulty understanding amounted to about 2 hours. I finally became so angry that nothing was being accomplished that I told the lady I was going to hang up and let her figure out what was happening to my service request & call me back...and, if I did not hear back from her in a reasonable time period I was going to return this abomination. I did not hear from her.I have contacted my dealer and am returning this and will NEVER again purchase a Samsung product. Having been in a manufacturing/consumer product company for over 40 years I know world class customer service. Samsung doesnt gave a clue! Not sure how they continue to sell consumer products with such pitiful follow up.

When our Samsung refrigerator died after only 3 yrs., we thought it a fluke and for some unearthly reason we purchased another Samsung. This new refrigerator is so noisy that our guests have actually asked What is that noise? After many communications back and forth with Samsung (wherein Samsung acknowledged the noisiness), and with RC Willey, Samsung sent a technician to our home to inspect the refrigerator, he determined that although the refrigerator is properly working, the loudest noise had to do with the water running into the ice maker which occurs about every 90 minutes. It is a clunking sound followed by a tinny vibration and then another clunking sound. He acknowledged the noise and asked if either Samsung or RC Willey would help us and I responded No. We spent more than $2,100 on this refrigerator and, although the refrigerator is working, the noisiness is embarrassing and even makes me jump occasionally. I requested that we be able to exchange the refrigerator for another model but Samsung has refused. Never again would we purchase a Samsung product and we may also never shop at RC Willey again as they also did nothing to help us. They could have exchanged the refrigerator but also chose not to. I am thinking of filing a small claims as we never anticipated buying a new refrigerator with these problems.

I bought the Samsung RF267AEBP Refrigerator about 3 years ago and we constantly have water filling the space below the drawers freezing up and creating a mess. The ice maker clogs and then unleashes ice when the door is open all over the floor. We are disappointed in the quality of this product. We will not buy another Samsung.

Stainless side-by-side refrigerator model RS263TDRS - I purchased this refrigerator in April 2012, and it was delivered in late May. In January 2013, I noticed rust spots on the door that dispenses the ice and water. A service call to Sears resulted in them sending a third party contractor to determine the cause but to no resolve. Sears did contact another contractor who also could not settle the issue, but they did contact Samsung. A representative from Samsung did arrive a few weeks later to take a picture with a cell phone for Samsung to see my concerns. A week later, after no contact from Samsung, I made a phone call to learn that Samsung considers rust a cosmetic issue and will not do anything about replacing the door! I say it has nothing to do with cosmetics and everything to do with poor quality steel! Why even bother to purchase stainless steel? Samsung is very poor with rectifying customer concerns. This will be the very last product that I will buy from them.

Song and dance game if you have problems. Would not recommend buying a refrigerator from them. Good luck if you do.

Samsung SR2545 refrigerator - In the last two months, we are getting pieces of ripped hose inside our cups when dispensing ice. We have checked all hoses, removed ice dispenser and searched everywhere for this line/hose thats tearing and falling into our cups. Help!

Perfect size, love the middle drawer for the grandchildrens drinks and husbands beer. Has pitcher for my water in the refrigerator. It has lots of space in the freezer and the main part of the fridge. It looks great and fits our needs. I like the door you can open for just small things so you dont have to open the main door of the fridge and let all the cold air out. Couldnt be happier with it.

I bought the Samsung French door refrigerator last Thanksgiving and it has been nothing but trouble ever since. The ice maker clogs and the refrigerator will not hold the temperature I set. We have had a repair person here numerous times (bought it from Lowe’s) who failed to repair it and dented my refrigerator door as well. Much food has been spoiled. And now it is Christmas and we have no refrigerator we can count on. DO NOT BUY A SAMSUNG REFRIGERATOR!! Youll be sorry!! Thank God its winter in Pennsylvania and I can keep my food outside. Hope the raccoons dont have a feast!!

My Samsung refrigerator was ordered from Home Depot and scheduled for delivery on 12/2/2013 by 11am. At noon on 12/2/2013, I called Samsung at 855-681-6917 to find out what the delay was. I was told by Samsung that the delivery date had been moved to 12/3/2013 and given no reason for the delay. Later, I received the automated call telling me my new delivery time on 12/3/2013. At 9:30am on 12/3/2013, a representative named Trey from Samsung told me that my unit was damaged and would not be delivered. He would get back with me within 48 hours to let me know my new delivery date. Well, no one called so I called them three days later to find out the status of my delivery. They said it would be 3/4/2014 before I could get my new fridge. Sorry guys, but no one keeps my money for 3 months with no performance. I will cancel my order on 12/9/2013. Also note that when I place the fridge in my shopping cart on the Home Depot site, it shows an estimated delivery date in January. Whats wrong with this picture??? Its a big fat lie. Samsung has a problem delivering and I dont know why. I cant imagine what service would be like after the sale. Im done with Samsung appliances.

I bought a Samsung 4 door convertible refrigerator 3 years ago. Several months ago the top refrigerator compartment was no longer cooling. I visited the Samsung website and created a service ticket. Within a couple days I had a Samsung technician at my home to diagnose and repair my refrigerator. After 15 minutes the tech informed me that my refrigerator was unrepairable. The technician said my refrigerator had a 5 yr warranty on the closed system and he would upload pictures and his report to my service ticket and I should expect a call from Samsung within a couple days.Following two weeks, numerous phone calls, and hours on hold I received an offer from Samsung to buy my refrigerator back for the purchase price plus tax. At this point I was relatively satisfied even though my family had been without a refrigerator for over two weeks. That was 5 weeks ago and still no check and no resolution in sight. I have contacted Samsung numerous times and all I get is excuses and runaround. I had read numerous complaints about Samsungs poor customer service, but I was willing to give them the benefit of the doubt; they have failed me. Needless to say there will never be another Samsung product in this house. Appliance buyers beware.

My Samsung refrigerator is only 3 years old. The fridge section has stopped cooling safely and I have had to throw all of the food away. As I was googling for ways to try and resolve the problem, I discovered that many of Samsung refrigerators have a problem similar to mine and a class action lawsuit was filed about this problem the year before I bought my fridge!!! Really!! I was sold a refrigerator that was already faulty. It should still be under warranty, but still doesnt make up for my lost food and the hassle and wait I have to go through with filing claims.

We bought a Samsung refrigerator - French doors with freezer drawer on bottom model #RF217ACWP-XAA - in July 2012. What a MISTAKE! It was not even one year old, and the fridge wasnt cooling, the freezer was defrosting, over one inch of water was accumulating in both crisper drawers, and the ice maker stopped working. The fan built up with ice and would make a loud noise until it would freeze up solid. This is happening again for the FOURTH time since 2013! Three different repairmen have been here to fix the problems, and each one found low freon due to leakage. The last repairman who was here said the leaks are due to manufacturer defects, as there were faulty welds in the solder joints in the back of the sealed systems unit. Samsung has not been willing to replace the fridge or refund our purchase price. They refuse to acknowledge that they are selling defective merchandise to consumers. I will NEVER buy another Samsung product, and I advise others to do the same. If there is not a class action suit pending against Samsung, then there should be. Im fed up with their companys poor customer service and blatant disregard for consumers complaints!

We purchased a Samsung (Mod RF267AB) French door refrigerator, and within 18 months, we had issues with water pooling in the pan under the deli pullout drawer. Since we had an extended warranty through Lowes, we had it fixed. Since that time, the same problem has been fixed two more times with no success. (Each visit has been a different repair guy, so no commonality there.) The last time, the technician also adjusted the level and tilted the fridge back saying that may help it drain! Starting yesterday, the upper cooling fan has begun growling. I need to call Lowes service to get them out again, and of course, it’s also not draining again. When we originally researched the unit, we consulted the leading consumer products reporting magazines article on refrigerators at the time where it was a top rated model along with the GE model we looked at, which apparently was the same one manufactured by Samsung for GE. Im very disappointed by this experience and also by the ratings assigned by the consumer magazine.

These are NOT good refrigerators. Have owned a French door Samsung for about 8 years now... Bought it at Lowes for a big price. Had trouble with the drain freezing up and leaking water all over the place, which luckily I was able to fix myself after much research. Now the circuit board is malfunctioning... Beeps constantly, and freezes your stuff in the fridge section... I have tried everything but calling a repairman... Pure unadulterated crap for the price paid. Im gonna toss it and call myself very lucky to be rid of it. Get yourself a GE or Whirlpool is my advice... Anything but this!

I bought my fridge almost two years ago. And are nightmare start when are two doors fridge start mess it up. We call the support they told I have to call a repairmen. And the repairmen explain the problem is from manufacturer. So he explain the every time my freezer froze we have to unplug and let thaw and plug it again and it works, but we have to do it every two months which is headed we still saving up for another fridge but totally different brand. Now start making so many sound but I still dont know where it comes from exactly. So regret these brand. Should just stick to phones and not for appliances.

I purchased Samsung French Door Refrigerator Model RFG297AARS for $2000 on 3/2011. However, I didnt buy the extended protection plan (should have) because I had protection plan with local electric company. I started to have problems in Jun 2013. Water in the bottom of the crisper and the refrigerator/ freezer was not cooling properly. I called to have maintenance done on the unit, and the repairmen told me that all of the defrost circuits and the sealed compressor were working properly and the drain lines were clear. They stated that all of the older and same model of mine had issues on lack of insulation in the box and during summer/high humid months, the unit would not keep up. I contacted Samsung and they never heard of this and would be happy to come out to look at the unit. If it wasnt a compressor issue, I would be charged for the visit. So we just unplugged the refrigerator and let it thaw out, and after that it worked okay, but not great. Then in Feb 2014, my freezer and refrigerator stopped cooling, so I called up for maintenance and they determined the sealed cooling system was not working and to call Samsung for repair under the 5-yr warranty. I called Samsung and they sent out a repair rep and he came out and said that the compressor/sealed system was not working properly and he would be in 2 weeks. When he came back, he tried everything but he could find the leak and he stated that it was not repairable!! 3 months later, no working refrigerator, just a broken one sitting in the way in my kitchen. Samsung finally decided to buy the unit back, but it would take 15-20 days and would get back to me concerning the removal of the broken one. No check, no email - nothing at all. Please do not buy this model or from this company. They say they understand what I am going through, but I dont think they do because they would have sent me my check and removed this broken box out of my kitchen so I can buy a new one for my family without a refrigerator.

We bought a Samsung French door refrigerator on June 28, 2012. Only a few days after purchase, spots began showing on the stainless steel doors. I called Samsung and read their suggestions online, which was to use a stainless steel cleaner as well as WD 40, but nothing removed the spots. They grew worse until the entire door was covered. I have been completing service requests with Samsung for three months now. Samsung canceled the first two requests and finally sent a Samsung service company to look at our fridge. The service company said they have never seen it before, and that it was most likely a finish defect. Instead of taking care of the issue, Samsung is refusing to replace the doors, stating that it was a cosmetic issue. As you can see by the picture, it is a serious issue on this $2600 piece of crap that Samsung refuses to repair. I own four Samsung TVs and other items, but I will never buy another Samsung product. Who else has this issue?

I have a RFG29 Samsung French Door Refrigerator that is about 7-8 years old and no longer within warranty. We started having ice build up under the large slide-out crisper drawer that hindered getting the drawer to slide out. Called the Samsung US for help and the customer service person said it needed to be level - they explained when the screw down levels in front touched the floor, it was level. Of course that didnt work, so called back on a Thursday and another representative told me how to identify the error code on the control panel - that indicated a freezer evaporator defrost system failure. The rep then set me up with an afternoon service appointment for following Monday, and the service company would contact me to confirm the appointment. Was also told that a flat $120 fee would need to be prepaid.The repair service company called the next day and said their first available appointment time was the following Thursday between 1:00 and 5:00 - said the Samsung Customer service could only give me a preferred time, and not an actual appointment time since the local service company controlled their schedule. Also paid them the $120 fee via credit card.When Thursday afternoon came, I heard nothing and called Samsung Customer Service to find out what was going on. The Customer Service Rep checked and found that the first repair service had transferred the repair ticket to another repair service who quit doing business with Samsung the day before my scheduled service, and my ticket was transferred to a third repair service. The Rep gave me their name and number, and said they should contact me to schedule service. (I did check and found that my credit card had not been charged by the first repair service.) I checked reviews for the third repair service, and saw they were generally bad.I called a non-factory authorized repair service the next day (Friday) who came out that afternoon and immediately told me the problem had a factory service repair kit which they would install for a flat fee (suspect it was cheaper than Samsung) and warranty it for a year (think Samsung authorized service was either 30 or maybe 90 days). They ordered the part, came back the following Monday and installed the factory repair kit, and things seem to work fine. I never heard from the third Samsung authorized repair service.To top it off, I got a call from Samsung US Customer Service who wanted to know where I bought my refrigerator. Further, since Samsung could not provide a service tech, they would give us full credit toward a new replacement refrigerator. However, as my wife said, how are we supposed to shop for a refrigerator under COVID-19 lockdown? I told the Rep that I had the refrigerator repaired, and Samsung could pay the repair bill ($300) - the Rep then informed me since I didnt use an authorized Samsung repair service, Samsung would not pay for the repairs and also that I was no longer eligible for a replacement refrigerator! I politely (not) told her it would be a cold day in hell before I ever had another Samsung product. Subsequently, I received an email from Samsung canceling my repair ticket. At least I found what I consider a very good appliance repair shop locally.

Im amazed - yes its just a refrigerator/freezer - but you can set the freezer to be a refrigerator and/or you can set the refrigerator so cold it becomes a freezer. Of course . . . why doesnt everyone build appliances so flexible.

I have a Samsung side by side refrigerator. It is 9 years old. It quit cooling. This was over 6 weeks ago. I called Samsung and they referred me to NISI for service and repairs. I have been without a fridge for 8 weeks now. They have come out 3 times. Still they have not fixed the fridge or given me any guarantee that they can fix it. I have decided to cut my losses and go with another brand. Samsung fridge life max is 8-10 years. Their service is terrible! A word to the wise. Steer clear of this product.

I have multiple Samsung products and thought I could trust them. I purchased a French Door bottom freezer about 3 years ago (model # RF267ACRS/XAA) from Sears and luckily bought the rather expensive Master Service Agreement with a 3-year extension (a rip-off because the 1st year is supposed to be manufacturer covered). Fridge worked fine for 2 years. Then we noticed ice freezing up on the back panel of the fridge compartment. The fan started making a loud noise, and we called Sears (who owns their A&E service dept they send out, a major conflict of interest) and the tech melted the ice and said he cleaned out a drain. Fridge seemed to work for about another 4 months, then ice was building up again on the panel that stores the twin cooling system. Another tech call takes 2 weeks to get problem resolved. A new panel is installed and tech tells us he sees this problem frequently. I also have noticed the problem posted by many people on the internet. I expect that the back panel will once again freeze up. My next step is to contact Samsung to see if they have recommendations or can replace our faulty fridge, but do not expect results as it has been 3 years since we bought the $2600 fridge. With warranties, it has cost us more than $3500. Maybe someone will start up a class action lawsuit against Samsung as this appears to be a systemic quality issue. Does anyone know if one has been started?

Although my Samsung Refrigerator (Model RF217ACRS) looks great and worked fine for a while, the fridge is a lemon. Do not buy a Samsung fridge. Even though I have had two visits from a professional and had one part replaced, the fridge suffers from major ice buildup problems. At first it was ice and water in the bottom of the fridge. Later it was ice buildup that cut off the flow of cold air. The machine needs to be unplugged and defrosted on a regular basis which is extremely annoying. The machine has power but is not dependable.

I spent over $3000. For a Samsung refrigerator which has an ice maker that constantly freezes up. I purchased a service agreement with Best Buy who in turn sends out a Sears service technician. This is an ongoing problem with Samsung refrigerator ice makers and they have no clue as to why this is happening. My ice maker still doesn’t work and the service department claims that the part is back ordered. Do yourself a big favor and do not buy a Samsung refrigerator. I am a licensed refrigeration engineer with the City of New York and I have never dealt with a major corporation that doesn’t care about customer care. By the way the refrigerator is only one year old.

I have purchased a Samsung refrigerator and freezer (twin type). It started creating problems and was not working properly, just after installing. The problems were: 1) The hand hold could not be fixed on the door of the refrigerator; 2) The water freezing unit does not operate properly. So, I called Sum Service Company, which is the representative of Samsung in Iran, but no one was responsible for the problems! Once again, I had called the Sum service more than 50 times. After one month, Sum Service Company replaced our refrigerator with a new one. But the new one has the same problem - the water freezing unit still does not operate. I tried asking other consumers and I learned that the water freezing unit basically has this problem. Although Samsung has a worldwide reputation, I regret buying this type of Samsung refrigerator. In the last two months, this issue affected me both mentally and financially. I request you to advise the Sum Service Company about my problem as soon as possible. If you need to contact me, my email address is **.

Refrigerator is 2 years old. First year, no problems. Now water is always leaking out on the floor. We find inches of water under both crisper drawers. We remove the drawers and mop up. Now the freezer door wont shut and we discover an iceberg on the floor of the freezer. Our service man said he would not buy a Yo-Yo made by Samsung. Too bad I did not do better research. A real piece of **... Just had to buy tons of ice to store freezer contents while we try to defrost the freezer.

Problem: Water dispenser began leaking immediately upon installation. Purged system of air but leak continued. Then within a week or so of use, the water dispenser began making a vibrating noise. The noise was in the area where the water line leads into the back of the refrigerator. Solution: After repair service made three attempts, one by replacing the water valve. This eliminated the vibrating noise for a day. The vibrating noise was continuous. The third service call was removing the water filter. There was no vibration or leaking when the filter was not in the refrigerator. The service repairman suggested leaving the filter out for a day then install a new filter. We installed a new filter the next day. It worked. We have been leak free and noise free for several days. So, if you have either of these problems or both, I suggest you remove the filter and install a new one before calling service. By the way, our service company informed us we would be getting a new filter from Samsung since the 6-month period had not been up on the filter.

The Samsung refrigerator makes a lot of background noise when its running. The pull out freezer door, doesnt pull out all the way unless you slam it outwards several times. The refrigerator doors wont stay open when you are trying to load groceries into it.

Updated on 09/25/2020: Horrible, horrible product. After 2 replacement units, it is still not working properly. More freezer frost than a 1949 Admiral freezer. Not frost-free! I give up!! No more Samsung for me!! Beware! Beware!Original Review: Samsung Refrigerator Freezer Purchase. Location: Home Depot, 7740 Craft Goodman Rd, Olive Branch, MS 38654. Date/Time: 02/24/2020, 1:36 PM. Installation: 02/29/2020. 03/01/2020 - Unit will not cool or make Ice. 03/02/2020 - Called Samsung Customer Service to report problems. Repair Technician scheduled by Samsung. Technician performed repairs. 03/06/2020 - Called Samsung support again to report that unit stopped working again. They confirmed that technician reported that unit (RF260BEAESR/AA, Serial no. JKKM4BBMB00362) could not be repaired. My call was transferred to Samsung Business Center 855-681-6917 who ordered a replacement unit to be delivered 03/12/2020 at 9:15 AM. Technicians delivered replacement unit and picked up the original refrigerator. (Confirmation # **.) Replacement Unit is: Model No. RF260BEAESR/AA, SERIAL NO. JKKM4BBN200768Z. 06/28/2020 - Ice Maker quit working. No ice. 06/29/2020 - Called Samsung Support to report that the ice maker is not working. Support person walked me through all troubleshooting protocols including unplugging the unit and pushing the rest button. Support then informed me to wait overnight to see if ice appeared and they ended the call. 06/30/2020 - Called Samsung Support at 10:30 AM to report that the ice maker is still not working. Placed on 14 minute call back hold. No ice after 14 hours! Support transferred me to a “higher” department and placed me on hold for 27 minutes (per my phone timer) until Samsung dropped the call. I called support again and had to wait in the phone tree for 18 more minutes for a call back. Christina, Samsung has prepared a repair service order, #**.

I want to send off my feelings that I have about this new SAMSUNG RS25H5000WW 1615 2-29-16 side by side refrigerator. I feel extremely positive that we have made a good choice and would like to be able to update my comments yearly to show that each year the choice we have made is still EXCELLENT.