I feel in love with Samsung products but I am now done. My dishwasher started filling with water after only 3 months. While under warranty had it fixed. It started having the same problems. We fixed over the phone the second time but just when the warranty expired it started it again. I am beyond upset. No more Samsung for me. They dont stand by their products.

My dishwasher is not working properly. I called and a tech came to my house. He indicated the heat sensor and control board is bad. The control board was defective and therefore made my heat sensor go bad. I am very upset because the repair is going to cost more than the dishwasher. Samsung product. I read a service bulletin on the internet and it says the control board in that unit needs to be replaced due to a manufacturer error. My model number is dw80f600utb. My dishwasher does not work. Samsung not stand by this product! Piece of garbage!

This dishwasher ripped a hole in my new vinyl floor when I slid it under the counter. Now I have to replace the floor. It requires an extra long water line if the sink is on the right side of the dishwasher. The tabs wouldnt break off the clips to secure it under the counter. No consideration was given to installation.

I have the same thing that happened to other Samsung owners in the reviews. We bought a Samsung dishwasher a year ago at Home Depot. As soon as it was hooked up, it wouldnt work. Samsung called in a repairman and he said it was fixed. But dishwasher comes on automatically on the heavy cycle and does a dry run but doesnt shut off. Called in another repair man for the same problem and he said this is happening a lot. He put on three new parts. Washer worked for five days. Woke up one night and heavy load running on a dry cycle again with no load of dishes inside, always have to turn off breaker. Have to call repair man in again. Called Samsung number and always put in hold. This time for over 45 minutes until a guy told me that not many workers there on Friday afternoon. If they have that many complaints coming in, then must be something wrong with the company. I would suggest before you buy, call any appliance call the companys 800 number. If put on hold for a long time, dont buy that appliance. What do I want... A new dishwasher and cost to install and a staff available to customers to listen To all of us with complaints. If I bought a new car and it broke it would be fixed. If I buy a new appliance and it doesnt work as soon as I buy it... Well what would be a reasonable answer? Please need help!

I purchased a dishwasher dmt800rhs from best buy with a extended warranty. It took from Nov. 26 until Dec. 19 for them to fix my dishwasher.

I am a contractor who has installed over 100 dishwashers. This is the worst installation design I have ever seen. The hot water & drain connections are at the left rear corner of the D/W. The hot water supply line requires a 90 degree fitting (which is NOT supplied). The water supply connection is 3 above the floor & 4 from the left side. The water connection fitting on the D/W is PLASTIC. You have to buy a 90 degree fitting (brass), then remove the BRASS connector nut & replace it with the PLASTIC nut provided with D/W. When you connect the water supply line to the 90 degree fitting, it has to bend at a 90 degree angle to fit in the cabinet opening. The Drain hose is also connected at the rear left hand corner. You are warned to not overtighten the 90 degree fitting (PLASTIC) or it can cause a leak. THEN, it tells you to slide the D/W into the cabinet opening & be careful not to kink the water & drain hoses. It is such an idiotic design that the instructions actually say, Get a SECOND or THIRD person to help you if this is necessary. Once installed you have no way of seeing if the water or drain hoses are leaking, until it is too late. Three days later water was dripping from my basement ceiling, due to water connection leaking and ruining my bamboo kitchen floor. For 46 years I have installed D/Ws with the connections right in front behind the base panel. An easy connection for one man/woman and you can readily observe if you have any leaks. Samsung should stick to TVs.

I purchased a Samsung Dishwasher DW7933LRABB and have nothing but horrible experiences with its poor cleaning results. I have had no less than 8 service calls for this machine. Each time a service repair agent replaced a part or parts saying it will resolve the poor results. It is nothing but a piece of junk, and I am being nice as this review would be flagged. I might as well eat off the dirty dishes as they are cleaner than after running them through this dishwasher. Samsung has done nothing for me as they say it is a extended service contract issue, not theirs. The issue is they make horrible products. If you are thinking of buying any Samsung product DONT DO IT as you will be writing a review like mine. Samsung has lost a customer and I will tell everyone I know not to buy or do business with this company ever!

I have not had any problems with my dishwasher. The dishwasher was not that expensive and I would definitely buy it again. This dishwasher cleans well. It looks awesome in my kitchen. I am very satisfied with this purchase.

Ours was JUST out of warranty. It never cleaned the dishes with the recommended soap and our plumber also knew exactly what was wrong with it as soon as he heard the symptoms. He also told us it would keep happening. LOWES would do nothing for us nor would Samsung. Im 60 and have used MANY different washers in my home and others. I must say this one is THE rotten egg. It is broken once again and Im sure it will do no good to call either LOWES or SAMSUNG. GRADE F.

Purchased a samsung dishwasher model dw80f600wtb. This is supposedly an $800.00 dishwasher. It worked well for about 13 months. Then I start getting error lights for no reason. Lowes wont stand behind what they sold me ($2500.00 worth of appliances) and neither will Samsung. I should have known after my Samsung clothes washer drain kept getting clogged with things and had to be cleaned out every month to the point I gave that $800 wash machine away for free. But no I didnt learn, I bought an $800.00 dishwasher that is now useless unless I want to pay upwards of $200.00 to have it fixed. I will NEVER EVER BUY ANOTHER SAMSUNG PRODUCT!

My wife and I bought the beautiful new dishwasher and from day one using it the machine doesn’t wash our dishes. If I could give this dishwasher a negative rating I would. It doesn’t deserve a 1 star. We’ve had 3 service calls where techs can’t find anything wrong with it once they run their diagnosis. The tech have given us advice on different types of washing cycles or soap to use and our dishes continue to come out dirty. We’ve even been hand washing prior to putting them in and still come out filthy. Samsung has been horrible to deal with as they just continue to say there is nothing more they can do for us at this time even though they understand it’s not washing. I would never purchase from them again as they do not stand behind their products. I’m not asking for much. Just a dishwasher that washes the dishes. Service ticket number # **.

We bought this Samsung dishwasher DMT300RFB from Best Buy 1-1/2 years ago. The water sensor keeps going out. We have fought with Samsung and their contracted service repair (Sears) and they want to charge us as much to fix it this time to replace this part for the third time as what we paid for this thing. I will never buy another Samsung product. I hope other people will heed this warning and not buy their products.

Samsung DMR78 series dishwasher - We bought the Samsung dishwasher hoping we were getting a great dishwasher. Not in the least. We bought it from Future Shop. They did nothing to help us with the problem. Our dishwasher does not clean the dishes at all! We have tried everything. If you put dirty dishes in, they come out dirty. I have to wash them all by hand then put them in the dishwasher, so whats the point? So it looks really good but does not clean the dishes. Thanks, Samsung, for nothing!

The LED lights on the Heavy and Quick buttons start flashing and the dishwasher stops working after a minute or so of starting the dishwasher. I bought the dishwasher in January 2011 and the problem first happened just after a year of purchase, so I was outside of the warranty. The bill to fix this was about $300 and all the repair person did was pull out the dishwasher and wash the sensor (he said that there was some kind of dirt on the sensor). It took him about 5 minutes to fix it. He advised me to run the dishwasher empty once a month on Sanitize mode. I have been doing this diligently.Now less than 2 years later, I am encountering the same issue all over again. It seems like there is a problem with the design of the dishwasher. Other than the initial investment, Samsung wants consumers to spend $300 every 2 years to keep the dishwasher running!!

I had a Whirlpool for 11 years and wanted a new stainless steel model. I got this 2 years back from Best Buy. I didnt get the extended warranty because I never used it with my old dishwasher and all money was just gone waste. The Samsung brand proved to be my nightmare. I had to call tech service twice in 1 year. Then again after year for which I paid through my own pocket. The dishes are never clean and top shelf never gets dry. I wash all with a soap, rinse with water then again run the dishwasher. If you put the dish without washing it doesn’t get clean. The material used inside, smells like a rubber and I think my old dishwasher was much sturdier than this WaterWall. Additionally, you have to baby it. The door lock gave up after 1 year, so changed it. Now again and again we keep getting error messages. I am just tired of this washer. I will not recommend anyone to buy.

We purchased a new home with a Samsung appliance package... In 3 months our dishwasher has only worked about a week total. It is broke again and it has been a nightmare trying to get a service person out here. Its still under warranty. They are refusing to help us. PLEASE DO NOT BUY ANYTHING SAMSUNG... You will be a never ending nightmare!!!!

DW80F600UTS/AA - We have owned this dishwasher for 18 months. We purchased a new home, and the dishwasher was brand new. After six months the delicate light came on. We did our research and called Samsung. They recommended checking the drain hose and house drain as the error is a drain error. There was no issue, so we disassembled the sump where the screen was to inspect. There was very little amount of debris in the sump. We reassembled and the problem went away. Three months later the same problem occurred, and we went through the same scenario. I finally had enough after the fourth time assembling and disassembling the dishwasher and contacted Samsung. All they would offer was to set up a service ticket now and that it was out of warranty. This issue should not be occurring with a dishwasher that is 18 months old. Stay away from Samsung Dishwashers. They are nothing but a headache.

We bought all new Samsung appliances for our new home due to their cheap price for the collection. First warning sign. Not impressed with the dishwasher. Severely pissed with the refrigerator. The French door design of having the ice maker in the fridge section is poorly designed. Though, we had great results from similar concept but that was a Kenmore Elite at our previous home. The ice maker is not as bad as others after a year or two, but we have only had it for 6 months before problems erupted. Ice builds in the ice maker on all the components not allowing for cubes to be made for passage into the ice tray. 9 months into ownership and we are making our own ice. Read other stories and you will find the same issue. Spend the extra couple hundred dollars to get working appliances - you can thank me later.

We purchased the Samsung dishwasher in 2010, within 6 months the clear glass items were coming out etched, dishes were not getting clean, so we used vinegar to help - it worked for awhile. Have had to use the heavy cycle to get dished cleaned the entire time we have owned the machine. Last week it started leaking in at the bottom of the door, but now looking at our hardwood floor it appears to have been happening for awhile without us noticing.About 2 months ago I noticed the digital #s were losing characters, so some of the time was not showing or the numbers were cut off, so when you thought it was a 7, it was showing as a 1. Now today it has a code error 11 flashing and we cannot figure out why. Havent called a repair person as yet, might be worth just replacing than fixing.

Purchased this dishwasher in 2012 with an extended 3 year warranty which included a no lemon guarantee. If I required 3 repairs during this period the machine would be replaced. I required 3 repairs but naturally excuses were made as to why it wasnt covered under the warranty. I now have another leakage error, as usual, which is not covered. I get approximately 2 months after each repair before it breaks down again. Also the stainless steel face rusted after less than 6 months which is not covered as it is cosmetic. My 3 year old dishwasher is dysfunctional and looks 20 years old. NEVER, EVER buy a Samsung product!!!

Samsung dishwasher dw80f800uws purchased 2/14 stopped working and emitted an error code on 3/25/16. (Note, 2 days before my Easter brunch). Samsung service center called and I went over error code and how that didnt seem to be the problem. I was told my best bet would be to buy a $300 service extended warranty, which I did, and they would contact a local approved appliance repair company and have them contact me. The service call provided no answer as he also found nothing that related to the error code. He returned another time to vacuum out the stale water (smells awful inside now) and said he will order every part that it might take to fix and it could be as long as 2 months. I smiled and said no way. He replied Oh yes.There are at least nine other customers waiting on parts I was later told. I was shocked- never have I ever had to wait that long for any appliance repair in all my years. As an avid cook and baker I am beyond frustrated. I am currently shopping a replacement and wish I never purchased the service warranty. Is this the norm for Samsung across the nation? What poor customer service after the purchase.

Never seen any dishwasher with short life; after 3 years the bottom door leak water when the pump run. Now I remember why the sale rep told me not to buy any Samsung appliances. I got almost everything in my house are Samsung, they look nice. However, I remember the refrigerator failed a last years ago, then the dishwasher. Search for leaking Samsung dishwasher, and never seen so many complaints to leaking door dishwasher. THIS WILL BE MY LAST TIME BUYING ANYTHING SAMSUNG PERIOD.

We purchased this unit from Lowes and were not happy with the way it cleaned right off the bat. There were water spots on the glasses, food still on the plates. After 6 months of use, the top basket rack adjuster broke. They did send us new ones which lasted another 6 months. We asked for another set and they said it was just out of warranty but they would send them out once more at no charge. Six months later, they broke again! Now, I was getting angry and they say it was a design flaw and we can send you out another set. Six months later they started breaking again! This is an awful product. This past Christmas, an error code came up for leak detected. It ended up being the drain hoses cracking and leaking. Now, my basement floor is destroyed from a 2-year-old dishwasher! After we fixed the drain hoses which was 2 months ago, we have a new code 9E - low water flow. This is caused by the basket adjuster pieces that were broken off and stuck in the hoses. I feel that I should be refunded or receive a new dishwasher. This should have been recalled by now. Im not a happy Samsung customer!

Bought all new Samsung appliances about a year and half ago. Since then had to repair refrigerator and dishwasher. Luckily I bought an extended warranty on the fridge but nothing else. Called Samsung and ask if they would send the part for the dishwasher. I would take care of labor they refused. Will never buy Samsung again. They make nothing but JUNK!!

I bought this dishwasher because it was recommended in the press as a good product. My experience with a Samsung dishwasher is nothing but problems. The dishwasher will not clean the dishes properly even after you rinse them down to start. I have had to replace the pump on this dishwasher twice and the service charge is around 200 dollars a visit. This is over a 28 month period. My advice to anyone wishing to buy a Samsung dishwasher should look at another product and leave this one alone.

Beautiful stylish look, silent operation, and gets dishes clean, powerful enough for even the toughest of stuck on food, and no spots on glassware, yes it’s pricey but it looks good and does what it’s supposed to. And the best part is it’s backed by Samsung customer service, and customer service is the key factor for me.

My husband purchased the whole kitchen group less the dishwasher from HH Gregg before they went belly up in 6/2017 with a 5 year warranty ($500) EXTRA! The icemaker stopped producing ice in Oct 2017. Called warranty dept. They sent out tech and he thawed out the underneath of the icemaker. Stated there was no replacement at the time. We could deal with it and hoped it fixed it. In 2018, it started the same thing, NO ICE and frozen up again. The warranty dept sent techs out on 3 different occasions that year, still NOT WORKING properly. The warranty dept said there was nothing else they could do and we would be getting a refund check in the mail.We received a check for $1400 from Samsung this year, called and asked why not a full refund, were told the techs that had been sent the 4 trips to REPAIR totaled the balance of the total cost of $2500 we originally paid for the refrigerator. This is a beautiful Black Stainless 4 door. I totally loved it from the start but I HATE IT NOW AND WILL NOT BE PURCHASING ANOTHER SAMSUNG ITEM! So we lost out on over $1000 and still have a broken refrigerator!

A beautiful piece of junk! Pot scrubbing function is terrible, likewise dishwashing function is just as good as the low end GE, meaning awful, dishes actually, always came out worse than when we put them in. Only good thing I will say about Samsung is they told us to cut the cord, send them the picture of it with cord cut, and within 30 days they sent us a check.

My advice - DONT buy Samsung products. The condo block my friend lives in has Samsung dishwashers installed. Three of them that I know of have quit. It is impossible to get good service with any kind of results. The technician at the other end keeps you on the phone for hours and wont consent to new parts or agree that there is a problem covered under warranty. It took one gal seven months to get any results. Two are still working on it. They are not cooperative at all. We had a Samsung TV. What a disaster. The picture was always blurry and with movement, it was followed by a delayed shadow. Weve switched to LG products and love them.

I purchased my Samsung dishwasher in 2014 from Conns. It was the one with the bar that moves forwards and backwards. The first one started showing an error within 2 days. Samsung sent someone out to look at it and he couldnt repair it. Samsung replaced it with another dishwasher. This one lasted six months before I had my first error issue. It had to do with the pump. The repair guy fixed it and it ran for another six months then had the same error. The repair guy fixed it. Now I have a new error 7E and my repair guy is concerned. The bar has no blockage and the error is still there so now he is having to replace the motor and such. I wish I had known that these dishwashers were so crappy. I wasnt warned by my salesperson, he was just wanting to make a sale. Next time, which I feel will be sooner rather than later I am going to get a different brand. Buyer, beware and do research! Pretty doesnt necessarily make it a great product!

DW80F600UTS dishwasher - Do not buy this dishwasher. If you do I hope you purchased an extended warranty. Broke 3 times in 2 years. Same code and part. Samsung did help repair it 1 time because the exact part broke in less than 3 months. Not a family use. Ran it only 3 to 4 times a week. Even put a filter on the well to prevent problems. Would like to sue them for making such a defective Lemon.

Samsung Dishwasher DW80K Series - Does not get the dishes clean. Has too many functions, not user friendly. Stacking dishes in this product is a challenge at best. All around Awful Product. I wouldnt even recommend this product for the Land Fill!!! It saddens me that I have to give them a star just to post my dissatisfaction.

I purchased a Samsung Dishwasher (Model #DW80H9930US) from Tasco, on the advice of Tascos salesman. It was installed in November 2014. I had also purchased a 5 year warranty. By June 2015 my dishwasher was no longer working. I went into Tasco who told me I had to contact my warranty provider, who in turn advised that Samsung held the initial warranty for the first year. I contacted Samsung at the beginning of July and was told a technician would call. I never received a call. Two weeks later I contacted them again and as everyone has previously mentioned, the wait times are approximately 30 minutes to speak with someone at the first level customer service. A woman finally booked a date to have a technician come out. I waited all day and got a call from someone to then set up another date that was approximately 3 weeks later. The technician came to my home and I advised him that the soap dispenser was not opening. He attached his computer to my dishwasher and told me the waterfall technology was not working and my motor was defective, which in turn was why the soap was not opening. He advised they would be ordering a new motor and I would get a call within 2 weeks to set up another appt. He also told me off the record this dishwasher consistently breaks down and is not a good buy. I had to remove my baseboard for that visit noting the dishwasher is built in. He never left the name of his company or anything with me. 3 weeks later I still had not heard from anyone. I contacted Samsung again to speak with someone and they told me they would be in touch. I called again 3 days later and after 30 min and going through the story each time -- got disconnected. In August I finally called and was put through to the Executive department because I was told I could not speak to management. I spoke with a Brian representative ** who was extremely rude and just flat out told me that they would not even consider replacing the unit, even noting the issues wrong with it so early on and the reviews I had read. He gave me an email address sdr.seca@samsung.com to send through a complaint as there never seems to be a manager consumers can speak with. I sent an email with my issues on August 12 and then a follow up on August 18th, 2015, and have never received a response from Samsung. I called 2 more times and was still unable to get a technician or call back. In October I went back to Tasco for help and was told I should have contacted them for service. I contacted Tasco who then in turn left me hanging until the end of November. On Thursday, November 26, I received a call from a Peter ** at Samsung and was told the delay of 6 months was because I did not call the technician back to let him know the baseboard had been removed. That the dishwasher was not properly diagnosed and they dont even know what is wrong with it. He was reading very different information than anyone else I had spoken to and basically told me I was lying that it was the motor. He was so rude, condescending, and when I asked for his managers phone number, he gave me a wrong number. At this point I have a dishwasher that has not worked for 5 months and cannot get Samsung to help me at all. At this time, I would like the dishwasher replaced and it is now out of warranty. At this time I do plan to take Samsung and Tasco to small claims court if I have to, noting I have a dishwasher that does not work and now its out of the manufacturers warranty. I will never purchase or recommend a Samsung appliance to anyone and will deter anyone from them. I would not want anyone to have to endure the stress and frustration I have had to deal with and still have not had the problem rectified. So disappointing.

We purchased our Samsung in August of 2014. We were gone for an extended period of time and the fridge was barely used and was off most of the time after delivery. We returned in mid March and a couple of weeks ago in early April 2015 I placed a double wrapped (plastic and butcher wrap) package of frozen fish on a fridge shelf to thaw for cooking in a couple of days. Two days later, when I went to the fridge there was a terrible odor... fish. I noticed the thawed fish had leaked and spilled all over the shelf and down into the drawer below. I removed it all and cleaned it up and tossed the fish too sickened to cook it. About 4 days or so later I noticed that the odor remained. I recleaned the entire fridge. I noticed that the shelf on which the fish leaked, the one that I had cleaned thoroughly now had a reddish brown stain all along all sides under the tempered glass between the shelf frame and the glass. Ok, I thought, I must remove the glass BUT the glass is sealed into the frame and I could and cannot remove it for proper cleaning. Now, the clear fluid that leaked under the glass has a reddish brown color which indicates to me that bacteria were feasting on the fish juice that spilled from the package. I was alarmed and ran hot water from the faucet directly onto the shelf sides. NO LUCK! I then tried soaking the shelf... one side at a time, in my sink in hot soapy water. STILL NO LUCK. I called Samsung, live chatted with Samsung and submitted emails and called my appliance dealer.We purchased an expensive 5 year warranty for service. I thought they would make this right. All of the shelves, freezer and fridge are sealed. You cannot clean any spilled liquid!!! I even tried inserting a single edged razor blade under the side to let water in but it would not. I asked Samsung for directions on how to clean those sides of the glass. THEY SAID THEY HAD NO SUGGESTION. My appliance dealer also said they could not help. After approximately 8 hours on the phone with Samsung I now have a refrigerator that is a bacteria factory and cannot be cleaned. I am going to report this here and now I am going to search out a class action lawyer who will take this case.I have NEVER owned a fridge that did now allow for cleaning of the glass, or if sealed, did not allow fluid leakage. SAMSUNG HAS A DESIGN FLAW. If you care about your health and the health of your family DO NOT BUY A SAMSUNG PRODUCT. THEY DO NOT CARE ABOUT THE HEALTH RELATED ISSUES. Samsung offered to send out a service person. HOWEVER, if this was a cleaning/maintenance issue, I would have to pay for a $55.00 charge. Do not even try going into their self help or request for service by phone or online. Both methods ultimately shift you back into a service request circle of forms that grow more complicated.I spent more than four hours on the link that I was given that would solve my problem. I took the link and filled out all the information, uploaded photos of the problem (bacteria growing) and scanned and uploaded my sales receipt. It then flipped me to a self-help page that one could NEVER escape from until Samsung clocked you out. If you are human, like me, and occasionally spill liquids in the fridge, DO NOT BUY A SAMSUNG, IT WOULD BE SAFER TO BUY AN ICE CHEST AND A BAG OF ICE IF YOURE LOOKING FOR SAFE FOOD STORAGE. Thats it, Ill never buy another Samsung product! Now, Im off to find a class action lawyer to make them fix this problem. Ive felt nauseated ever since noticing this reddish brown bacteria. Dont know if it was/is the bacteria I cant remove or the stress that Samsung has caused!

I purchases a Samsung dishwasher in February 2010. It was a lemon from the start. It washed poorly and was often in need of repair. The motor died after less than four years. I could have bought another dishwasher with all the money spent on repairs. Please take my advice. Buy Samsung TVs but not Samsung dishwashers.

Bought a Samsung dishwasher last year and it is trash! I have to run the dishes through the cycles twice and they still arent clean. I followed all the instructions and it just doesnt work. The smell when you open it up, even if there arent any dishes in the dishwasher is overwhelming! Will never buy another Samsung appliance again!

I have had this dishwasher running now for a month. From the first load it has not washed my dishes properly. I always have food particles left on my dishes. I had a service tech come out and state, that is how Samsung dishwashers perform. You have to wash your dishes in order for it to wash the dishes. When I called Samsung to complain and verify what the tech stated, they initially told me that no pre-rinsing or pre-washing was required. But 5 minutes into the conversation, they tell me that the tech is correct, dishes must be pre-washed and pre-rinsed.The service tech had also told me that the Samsung dishwashers are notorious for leaking. He has to replace hoses and units all the time because the plastic tubing gets pin hole leaks from wear and tear off the hot water coming in and out of it. Buyer be aware! Now I go back to Home Depot and they will not return or exchange the product because it has been more than 48 hours since we have had it (but less than 90 days from purchase, and less than 30 from installation - and installation was paid for separately when we were ready to install as we were going through a kitchen renovation and needed more time for the cabinets to be completed). Reading on these Consumer Affair complaints, it looks like its time for a class action lawsuit.

Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house unless you ran it 4 days a week. I always rinse everything before putting it into the dishwasher. It developed a leak at the seal along the floor, leaving a small puddle of soapy water on the floor. When I reported it to retailer who installed it, it was

My husband and I purchased a Samsung Dishwasher less three years ago after we bought our house. So far we had to call a tech guy out at least four times and it still gives an error message! The dishwasher does not dry or clean our dishes! Do not buy Samsung appliances. They suck!! Horrible and so disappointed.

I was shocked when my brand new dishwasher didn’t do a good job washing my dishes and I often had to run them through another cycle or finish them off by hand. Then it got worse, the soap didn’t dissolve and none of the dishes were clean. I called suport and 4 days later someone came out to take a look at it. Said the motor was defective and was going to order a new part. No idea when it would be in. So unworkable brand new dishwasher - needs a new motor, and I am not happy with getting a repair.I request them to send me a new one. Good luck with that - apparently it has to broken multiple times before they replace it... Looks like I’m stuck dealing with a horrible product until I decide I had enough and throw it away. Buyer beware, the product is pricy, the quality is horrible and the company could care a less about providing a better customer experience.

We purchased all new Samsung kitchen appliances in Nov 2014. Our dishwasher is accumulating mold and the smell was awful. I called Samsung as we have owned plenty of dishwashers (Whirlpool, Frigidaire) and never had this problem. The customer service said that I should be running empty cycles with a special soap once a month. I told them we have run an empty cycle periodically but to have this bad of a smell in such a short amount of time is horrible. I also know someone with a Samsung dishwasher who has the same problem. They told me they would send out a technician but if the technician said it was due to me not following the maintenance guidelines I’d be responsible for the bill. I declined because I know THEIR technician would probably say its my fault. Very disappointed. So now we are stuck with a dishwasher we dont want. We definitely would never buy a Samsung dishwasher again and this horrible customer service would make us think twice about a Samsung anything (We have a lot of Samsung in our home currently). Should have splurged and got the Bosch!! Our model number was DW80F600UTS.

Within two weeks of buying our new home, the brand new Samsung Dishwasher (Model DW80J3020US) malfunctioned when we were not at home, spilling gallons and gallons of water onto the floor. This resulted in our hardwood floors buckling and our master bedroom carpet needing to be removed and our entire house needing to be dried out. Samsung customer service took no responsibility for any of this ---- all they would tell us is the dishwasher was out of warranty. This is the one of the most horrific experiences we have ever had with a product ---- this company should be out of business and their customer service sucks worse than their appliances. I wouldnt even rate them with one star. NO ONE SHOULD BUY ANY SAMSUNG KITCHEN APPLIANCE.

I am going to sound like a broken record on here. NEVER buy a Samsung dishwasher!!! Every single part has been replaced, and yet it still does not work! Technician said there is literally no other parts to replace. Yet Samsung says too bad. If its deemed ineffective they will prorate the machine for reimbursement. At this point, its pennies. I think we should all band together and file a class action lawsuit against them. We all work hard for our money, and for them to provide a misleading, ineffective machine is awful. Model # DMR78AHS Serial # A37LG9MS500980B

Paid $1600.00 for Samsung dishwasher. In the past 3.5 years we have had nothing but problems. We have spent a lot of money on repairs. The pump was replaced, the water wall was replaced along with several other problems. The last tech Samsung sent out was not properly schooled on the product and had to call another tech to guide him through the repair on the phone.

I purchased a Samsung dishwasher, model DD81-01549A_EN a little over a year and a half ago. It is the worst purchase I have ever made. The dishes do not come clean unless you wash them prior to putting them in the dishwasher (kind of defeats the purpose). If you have cereal bowls, forget about finding a good way to load them. The bottom rack tines are at an odd angle and hold some plates too close together. The silverware must be rinsed and loaded working end up, and dont put 2 spoons in the same bin. I followed all of the manufacturer recommendations for loading and running the piece of crap. It is the worst dishwasher I have ever used. A total waste of money. I should have spent a little more for a different brand. Will never buy Samsung again. Customer service said sorry, you must be loading it wrong. Dont waste your money.

Purchased dishwasher in June 2014. December began receiving error messages. Dishwasher not working since January 2015 (9-month fight with Samsung). Multiple extended phone calls customer service who then transfers you to executive customer relations, where you have to repeat EVERYTHING you just told them. 5 repair visits including one by Samsung National Trainer Jim ** who agreed to swap out dishwasher for new one. Extended warranty purchased from Samsung Protection Plus not honored then authorized repair facility suddenly no longer authorized by Samsung after trainer agreed to replace it. ANOTHER 3 hour phone call last Friday Sept 4, 2015, Samsung executive customer service simply disconnects you. DO NOT BUY THIS PRODUCT! JUNK. Customer service useless!

Do not ever buy a Samsung appliance. Their customer service is terrible and their dishwasher works about 50% of the time. We are a household of 4 who use the dishwasher (model # DW80F600UTS/AA) once a day and load it sparingly, correctly, and with little soap. We have had a service person here 4 times since we bought it 7 months ago with an added extended warranty and they say they cannot correct the problem which is that the soap dispenser fails to open sometimes and other times opens but does not dispense the soap and other times works fine. They put in a new pump but that did not solve it. We have contacted Best Buy where we bought it. They turn us over to the appliance service they contract with. The appliance service says they cant do anything more. They turn us over to Samsung who says run it with no dishes in it and if it fails to open and dispense soap call us. But, we say, the problem exists 50% of the time, not 100%. Since we are still under factory one year warranty before the extended warranty kicks in, Samsung will charge us if they come out and cant locate a problem. We have spent hours and hours and hours on this. Would any of them be content with an appliance that fails to perform half the time?! I would also say that I will not buy anything else from Best Buy because they do not stand behind what they sell as soon as you are out the door, extended warranty or not. $801 spent on something that doesnt work right and they wont fix or replace.

Zero support. Dishwasher dead 14 months. I tried both chat support and their online message board - chat hung up on me and mod wont reply when I give the serial number and they find 14 month dishwasher out of warranty for two months. Spent $200 to diagnose and parts more than the dishwasher - repair guy says Samsung like toilet paper - disposable and zero reliability. Bought $2500 Bosch this morning and this crap going in the dump.

My husband and I bought all new Samsung appliances for our first home: refrigerator, dishwasher, microwave, washer, and dryer. Each product has had to be repaired in the less than 4-year period we have owned the home. The most infuriating by far has been the refrigerator which now freezes over on a monthly, well, lets be real here, weekly, basis. A block of 3 builds up near the fan due to its poor design flaw which means we have the joy of unloading the entire contents of the refrigerator and freezer only to carry them out to the 1980 GE refrigerator in the garage. The sole job of the refrigerator is to keep food cool, yet this product cannot do it. Im angry that this issue has not been resolved and a recall has not been issued. It may sound crazy, but spending my monthly midnight Oh no, its done it again...time to relocate all of the food hours of fun isnt a tradition Id like to continue. I just want my money back so I can put it towards a new refrigerator that will not convert itself into a titanic sized iceberg that, although an iceberg, cannot keep my food chilled.

The dishwasher spontaneously started beeping and flashing LE code. Drain motor runs for about 10 mins, then shuts off but the LE code continues to blink. The manual says to turn off the circuit breaker and call for service. Ill call on Monday and see what they say. I read on this site that others are having the same issue.

I bought My dishwasher last April but I received it in June. It was working good for few months till 1st week of Jan 2022. It showed code PC and stopped working. I called Samsung because I was still in company guarantee. The Tech came 3 weeks later. Its been more than 3 months. They send the Tech to my house to change one part each time. I send them letter and call them, They never call you. I was told they can just repair and they cant exchange or refund. I dont need to tell them I need functional dishwasher. They know but they dont care. I am working and I can accept the Tech in my house just on Saturday. I am waiting quiet every Saturday for Tech, till now they changed more than 5 parts. Do not buy their product.

My first dishwasher broke 4 months after it was installed. I spent 3 months waiting for it to get fixed or replaced. Samsung finally replaced it after they said they couldnt get the parts to fix it. 6 months after the new one was installed it broke and Samsung said that the warranty was over on the dishwasher but they would send a repair shop over to look at it at my cost. I would highly recommend that you stay away from Samsung dishwashers.

We purchased a brand new Samsung dishwasher when we moved into our house in July of 2012. Within 5 months, there were 5 repairs done under warranty. Within a year, at least 5 more. Finally, one repairman told us the issue AND how to repair it. Samsung was no longer willing to cover any repairs as it was off warranty.Jump ahead to 6 years later and I myself have repaired the machine over 40 times. One of the cords that connects the control panel to the rest of the machine is too short so it gets pulled every time a wash is done. After a few cycles, it disconnects. Just have to remove a few screws and reconnect. We paid $700.00 Canadian, brand new. Samsung was not willing to cover more repairs after a year, refused a return, etc. I have documentation regarding my letters to them, as well as too much time spent on hold waiting for help. I finally just gave up. Washes well, I cannot afford another one at this point. Fed up beyond belief and no one was willing to help us.

I bought a Samsung stainless steel dishwasher at Home Depot. I bought this appliance in December 2019. I started seeing rust on the door just four months into the appliance. I called customer service. They sent a guy over. He took pictures and said they will contact me. No one ever came back. I still have rust on the dishwasher terrible terrible. I will never buy Samsung again.

After a year and a half our dishwasher has been giving problems. Pieces breaking off and blocking the drain. The handle to roll the bottom rack melts every time the dry cycle is on. The cutlery tray bottom is breaking away on 3 compartments. Piece of crap!

We bought a higher end Samsung dishwasher at Best Buy on Black Friday, 2013. It was delivered 12/9/2013. It ran once through all cycles and dishes were dirty. Ran it again and it stopped and started blinking (many complaints say the same). So, we called Best Buy right after the new year to ask for help. Their one month warranty was up and further repairs were to be covered under Samsungs warranty. Well, two service calls later, they have to order a whole new computer panel. This is insane that an out-of-the-box dishwasher is defective. Called Samsung to ask for a replacement, and they denied it and said they will wait and see what the next replacement part does and if the issue is resolved. I will NEVER buy any Samsung product again and will hire an attorney to get my $700 back. This is outrageous that I have had to miss work 2 days already and now a third time? I would avoid Samsung products at all costs. AND, local repair parts retailers do not stock Samsung parts--they have to be special ordered.

We bought Samsung appliances package from Best Buy and I installed on October 2019. The dishwasher doesn’t clean dishes at all. Called service department several time and twice technician visit. Their report said that this dishwasher needs hot water and our water heater is too faraway!! The water heater is in our garage. We never had a problem with the last one. Anyhow I do not recommend this model of Samsung dishwasher. DW80R5061US/AA,

1. Purchased Samsung dishwasher (DW80R2031US/AA, SKU: 6336699) from Best Buy, at Reston, VA on 03/06/2020 with paid installation & haul away, installation kit, and gasket bundle. 2. Delivered on 03/10/2020. 3. Leaking problem being identified and fixed by Samsung service on 10/4/2020 with ticket# **. 4. Leaking issue occurred again in late May, 2021. Samsung offered one time accommodation service to cover labor and parts with ticket# **. 5. Technicians from TWO different service centers stopped by and claimed the fix can’t be done. The reason from the first technician was that the kitchen floor needs to be re-modeled in order to pull the dishwasher out. He also stated that it would take him 2 hours to fix the leaking problem and he had no sufficient time to do the work (which makes no sense?). When I mentioned that there was no issue with the kitchen floor during the instillation process and during the first time Samsung came over to fix the leaking issue on 10/4/2020, the technician had no response and left.6. Another technician from a different service center stopped by about one week later and claimed that the damage is not under Samsung’s manufacturer warranty. In addition, he couldn’t explain what the root cause of leaking was. The cost estimate to fix the leaking problem by the second technician was also outrageous.As a customer, we purchased a Samsung dishwasher, used it for about 6 – 7 months, then started having leaking problems. We tried to get this fixed, but the leaking problem occurred again after about 14 months. Samsung then told the customer to contact the technician directly to get problem fixed, all at the customer’s own cost. I have dishwashers made by other manufacturers at my other properties and they still work great. It is worth noting that some of these non-Samsung dishwashers have been working for 15 years.

Terrible customer service. 7E report but no blockage. Service techs came to replace the motor. Didnt wait to see if it worked when they left. Still have 7E problem. This is after 3 weeks!! of washing dishes - thats how long it took for them to come.

The RS265TDRS/XAC is our second refrigerator in 5 years. We thought we just had a bad unit and should never have bought another Samsung... Absolute junk. On our third evap fan because of freezing issues. We are also on our second dishwasher from Samsung... I would give them 0 stars if I could. No support of any kind. If only they made appliances as well as their cellphones.

We purchased dishwasher. Sent in warranty card. The left side wall of stainless steel welding came loose so the unit tray would not move in and out to put or remove dishes. This part has a lifetime warranty. I have Samsung paperwork to prove it from their website. After two factory damaged replacement parts were sent to our home which were unable to be used to replace lifetime warranties part Samsung would not send any additional parts to my home. The repair service A&E confirms this part was manufactured in 2011 and the part has a lifetime warranty. They cannot help me further until Samsung sends a good repair part to my home. Which Samsung has not done. I assume they do not have a good repair drum to sent as a replacement.After more than 10 calls to Samsung about replacement and repair part, I called to resolve this issue but consumer department would no long take my complaint or send me to executive customer service. This started in April 2016 and my last call was on June 8, 2016. They stated they cannot help me further or escalate my call to anyone that could help. I am a senior citizen and just want Samsung to send me refund $813.00 for the warrantied part they cannot or do not have to repair the unit so we can replace the unit. I will not replace the unit with a Samsung if this is how they treat their consumers.

In 2011, we bought a Samsung dishwasher and French door refrigerator. The dishwasher had problems from the first month, with basket clips breaking, and jamming the jets. They knew this was a widespread problem, but wouldnt switch out our unit. I left negative feedback on their site, which they removed (it was all factual), and sent me a warning email that they would ban me from commenting again. I switched it for an LG (no problems at all). Now, the fridge isnt working. It started making a loud rattling noise this afternoon, and a quick online search showed me that there is a class action lawsuit against them because the twin cooling system freezes over, and your fridge/freezer no longer cool/freeze. This company is a joke. Dont give them your money. Customer service is the worst, and they dont care if the product fails.

I heard Samsung carried one of the best dishwashers. When I went to make my purchase Labor Day weekend 2015 the Best Buy sales associate agreed. Let me tell you... This is the worst dishwasher I have ever used in my entire life. My former dishwasher was a Whirlpool, 9.5 years old. I needed to replace it because it would no longer fully drain. Sadly it cleans better than this brand new Samsung. I am constantly rewashing a minimum of 6 dishes after it runs for 3 hours. I have changed detergents, rinsed dishes before filling, ran my water until steam was filling the kitchen made sure my garbage disposal was empty and Jet-Dry to the canister. I wish I had my old dishwasher back. Samsung told me to call Best Buy.

Our Samsung dishwasher is three years old. The internal blower/fan has always been noisy, but we accepted it. However, both the upper and lower baskets have rusted through to the point that supports and wheel mounts have completely broken off. I contacted customer support who connected me with an official parts supplier. To replace the two baskets is a little more than $300. The exact same dishwasher is available to buy for $349 new.I think its crazy that two parts that should last much longer are almost the same price as purchasing an entire new unit. Since I now need to buy a new dishwasher, I am definitely not buying a Samsung. As I replace all my appliances, I will be researching other brands, even if they cost more. I was asked to participate in a customer survey, however the survey was to rate their employee in the call center. She was helpful and pleasant. The survey had nothing to do with the company or the product or my issue. Beyond disappointed in Samsung quality.

Ditto on all the above comments. Unfortunately we did not see the reviews before our dishwasher purchase 1 yr ago. Just like others have commented on, dishes werent cleaning, drying, or finishing cycles. And dont forget about all the blue sensor lights flashing all the time without any indication of the problem. Service came out and told us its the Display Unit that needs to be fixed. A $300.00 part, even though we just paid $600.00 for it brand new a yr ago. Contacted customer service to explain our issue, and they said there is nothing they could do and good luck. At the same time they were servicing my Samsung dishwasher, they were trying to fix the Samsung refrigerator that we bought on the same day. REALLY! Both appliances have problems at the same time? How nice for Samsung. So after paying 2 service fees on the same day for 2 appliances, we have decided to throw the dishwasher out in the driveway and put a sign on it saying FREE - Junk. We did mention to customer services about all the horrible reviews, and they could careless because they know more unaware consumers are going to make the bad choice of buying anything from Samsung.

It is pleasing to the eye but does not clean worth a flip. I have tried different products and rinse. Very frustrated with having to hand wash dishes after using. What a waste of money. Should have done better research instead of going by the brand name. Now I am stuck with a crappy product. Please dont make the same mistake I made.

Happy with Microwave but wish dishwasher worked correctly. Leaves spots and water on dishes. Never has dried the dishes. Always leaves water on dishes.

I have a seven-month old Samsung dishwasher and it would not clean dishes well. I had to run it two to three times. I also had to repair it twice. I am now waiting for the third repair. Samsung says that they do not return products.

We purchased the Samsung Water Wall Dishwasher approx 2 Months ago. The cycle started pausing and the door was open. We asked our daughter if she had opened the dishwasher door during the night. She gave us this funny look and “No I did not touch the dishwasher”. We ran another load of dirty dishes a couple of days later and noticed that there was saw dust particles on the door. The kitchen counter top is swelling up from the steam/moisture that is leaking through the door. I emailed the company that sold me the dishwasher to let them know that I am having problems with the dishwasher that they sold me. This is what they said, We are sorry to hear that there is a problem with the unit you received. Your product comes with a 1 year manufacturer warranty. When a service technician comes to your home, they will repair the unit for free. In addition, the manufacturer will not authorize a replacement unit until one of their service technicians deems the unit unrepairable. Please contact Samsung to schedule a repair at 800-726-7864. We apologize for the inconvenience.I contacted Samsung to let them know that the dishwasher had damaged the kitchen counter-top due to the door leaking steam/moisture through the door. Samsung asked me to get a professional licensed contractor to give me a quote of what the damage would cost to repair the damage and to send them some pictures. I have sent them the pictures, I am struggling to find a professional licensed contractor to give me a quote, they are not real interested with dealing with this issue. I have asked the seller and the manufacturer for my Money Back. There are endless dissatisfied reviews that describe the door opening and water leaking on the floor. One person mentioned in their review that they had to use a chair and a box of kitty litter to keep the door closed during a wash cycle. The door is flimsy and the door latch is wimpy that pretty much sums it up.

I purchased a Samsung dishwasher from Home Depot in April. I had to wait about a month and a half to even receive it. When it finally did arrive, it arrived with a broken piece in one of the main water dispensers, so its impossible to use it. The very next day I called to make a replacement. I was told someone was going to call me within 48-72 hours while they processed the issue. I never got a call. So I kept calling back once or twice a week, and each time I voiced my problem, and that I had already called, and that I was waiting for a replacement. Every time it was a different representative, so I had to explain myself every single time. I let them know that I just want it replaced. They tell me I understand your frustration, Im trying to help you resolve this issue but its a lie, nothing gets done. Im now on week six of trying to STILL replace my brand new broken dishwasher.

I remodeled my kitchen and bought all new appliances for continuity. Samsung had a special going on with interest free purchase so bought their refrigerator, dishwasher and microwave. I am having difficulties with their dishwasher and refrigerator. Lets talk about the dishwasher first (model number DW80J3020US). This dishwasher does not work well at all. I pre-rinse before I load and yet it does not wash dishes clean unless on heavy wash with sanitize option. Even then, sometimes the dishes are not clean. I called Samsung customer service and we did some troubleshooting over the phone. That did not work, so she sent someone to look at the dishwasher. The repair man came. He was super rude and short, he turned it on then turned it off and said nothing is wrong with the dishwasher. I need to buy a different dish washing soap. I told him that the soap would not cause the dishes to have black particles on the dishes also that I pre-rinse. He stated that Samsung only recommends the use of one type of soap. Then he told me that if I call to waste his time again then there would be a charge.My refrigerator (model number RF23HCEDBSR/AA) is only one year old and the ice maker is not working. I called Samsung and the customer service rep. stated that I need adjust the leveling of the fridge and check that my water supply is enough to the fridge. She claimed that the front of the fridge must be higher than the back. I did as she told me yet. NO ICE and the water trickles out. I told her this and she insisted that it is my fault. I asked her to send someone out and she said I would be charged. I WOULD NEVER recommend any of Samsungs products to anyone.

I have a 3 month old Samsung DW80M2020 dishwasher. The flashing light on Normal was the reason called for service as that is a signal something is wrong. I troubleshoot everything that was possible for me to check, service was dispatched from a company name of Nisi. I was told machine was out of balance and that they corrected the problem. Wrong. The problem still exists. Dispatched another young man on Friday and he noted on my ticket that he adjusted drain hose and that I should have no more problem. Wrong. The light was still blinking. I called again and they gave me a repair ticket number and the phone number for the same company that was out 2 times already and they told me they would not come out because it was not installed properly, How did it work great for 2 months if it had not been installed properly. Customer service is non existing at Samsung in my opinion.

How can we all have the same terrible experience and nothings done about it. Who do we have to complain to, to stop this? Besides not buying another Samsung product, how do we hurt their pockets. This is a rip off, this product isnt even a dishwasher, this is false advertisement.

Purchased dishwasher Jan 2019. Samsung not installed till March 2019. Used maybe once a week. 2 people in household and now will not shut down. So maybe used 100 times. Circuit breaker has to be turned off till repairman gets here in 5 days so no power to certain places in house. Paid 500+ for dishwasher. Very disappointed in product and the situation I have been put in because of this. Never again purchase their products.

I purchased a Samsung dishwasher in 2013 from Lowes. Initially it worked fairly well, however, just like everyone else that has purchased this model, error codes such as E9 started in less than 6 months of use. I watched the videos online and can now take it apart like a professional. Now it is broken again, in a new and inventive way. The rubber parts inside have become soft and need to be replaced. I hope that is the only problem, but doubt it. I purchased this model because it was highly rated as quiet. Yes, it is quiet, especially when it doesnt work.

My dishwasher has not given me any problems. It is quiet and gets the dishes clean. I like it. It is about 4 years old. Thank You. I really dont have anything else to say about it. It works really well. Easy to clean...

The Samsung contractor came to fix the dishwasher five times and had no clue how to service a dishwasher. They blew a circuit and caused the microwave to start having electrical sparks and sizzling noise. I had to call them to come back. They weren’t too concerned about putting the customer at risk when I called Samsung many times. They are the worst customer service and still have not received a replacement dishwasher after 7 months. Don’t buy Samsung cause the customer service reps are horrible.

I will never buy another Samsung dishwasher again. The inside baskets started rusting falling apart and the replacements cost over $200.00 for the top & $200.00 for the bottom.! The dishwasher also makes a squealing noise near the end of the cycle! The Samsung dishwasher cost us over $1000.00 dollars, it’s not worth the aggravation!!

I have a Samsung 4 door refrigerator that is just over 2 years old. The ice box has started to crack, I spoke to Samsung and they are not interested, this is the 3rd Samsung product I have had problems with (microwave, dishwasher and fridge) and do not think their products are any good and would never recommend them. I will never buy this crap again and I do not know how they are allowed to sell it here?

We bought a DD68-00143A_MES about 6 months ago. Since day one we noticed that it simply did not work as well as our old one (was not a Samsung) we had for over 10 years. At first I thought we were just not loading the dishes correctly because they were not clean. So for several weeks we tried to move dishes all over the place and nothing helped. Then we thought maybe it was the dishwasher detergent (even though we had used it for years with no problems, I thought maybe they changed the formula without us knowing it) so we tried all kinds of detergents and nothing helped! So as many of you that have complaints about the washer being the worst ever, I tend to agree. Other things we have noticed is there is this smell that comes from it. At first I thought it was our hard water (we are on rural water) but then I read some other peoples comments and see its not only us that noticed it. We have also noticed that many dishes are stained with something and we cannot remove the stain no matter how we try! Another thing is that I do not think the person that designed (its a laugh to even think someone would really use the word designed) the racks to hold the dishes has ever washed a dish in their life! NOTHING FITS! Its a chore to try and find places to put the dishes to wash them. One last thing. As like most of you we have come to the same conclusion that we will never buy Samsung again! I am however a little different than most of you. I own a lot of rental properties, and I bet you can guess the type of dishwasher that will NEVER BE PUT IN MY HOUSE OR MY RENTAL PROPERTIES! EVER!

I purchased Samsungs top-of-the-line French-door Refrigerator Model no. RF4287HARS and dishwasher DMT800RHS from Lowes in November 2010. The dishwasher broke down within just a few weeks. It took 3 weeks to get parts, then a week later it broke again. Eleven months after purchase, the LCD panel started acting up on the fridge. Some icons no longer work, and the right side fridge door wont seal very well so items dont stay cold.After several frustrating calls to Lowes for service, I finally got a call from their authorized repair person who told me its not under warranty any more. We argued and I had to call Lowes again where I was assured it is under warranty still. I got another call from the service person telling me Samsung told them its not under warranty. And again, another call to Lowes where I am told its under warranty. The next day, I got a call from Lowes telling me that it was never registered as sold with Samsung so theyre using the manufacturing date for the 1-year warranty date. I had registered the appliances when I bought them but Lowes hadnt bothered to inform Samsung.A day or so later I got another call saying Samsung has now been informed of the sale date and that its under warranty. Now I cant get anybody to work on Samsung. Even their authorized repair centers say they wont work on Samsung appliances anymore because Samsung wont reimburse them for mileage for the numerous trips it takes to repair a Samsung product, extreme difficulty obtaining parts, and Samsung is an extremely slow payer. I talked to Samsung and asked if they would pay for the parts if I paid a service person and they refused. I offered to pay the service centers myself and they refused to even come look at it. I now have a $2,800 piece of junk and it looks like Im going to have to sue Samsung.

We purchased this dishwasher (DMT800 series) from Lowes and thought we were getting a good product. It did not take long to see we were wrong. This appliance has been nothing but trouble since it was installed (by professional, I might add, to keep warranty in effect). Besides not cleaning well, the heating element seems to never fully turn off - no explanation for that. I will say it is quiet when running, but that is about the only good thing I can say.Now, after approximately 17 months of use (one load daily on the most part), it now will come on and not proceed to go through the cycle to wash. Customer service people ask all kinds of questions that are better answered by service personnel and the extended warranty picks a company to provide service who will contact you in two to four business days! What kind of service is that? Pathetic product and undependable repair service - I will never buy another Samsung appliance again.

I bought the new Waterwall dishwasher in July 2014. It worked well for one week. The door wouldnt stay shut. When it was shut steam came out the top and damaged my counter tops. We have had it repaired 4 times. Last night after investigating a moldy smell under the sink, we found black mold and wet wood. It appears the dishwasher has been leaking and we never knew it. I already have a claim with Samsung to replace my counter tops and now we may have to leave the house because of the mold. I called my insurance company who is sending someone out today to inspect. I wish I never bought this dishwasher. Samsung is the worst.

Strongly disliked from the first load of dishes. If I wasnt so handy to do all the fixing myself this dishwasher would have gone to the dump already. This dishwasher is so very picky on how the dishes sit in the racks; often have to rewash dishes that were cleaner going in. Have used dishwasher cleaners too. Miss my old Whirlpool.

I redid my kitchen in 2015, so I needed all new appliances. I loved how the Samsung 4 door French door refrigerator looked and I researched and others seemed to love it...clearly, they didnt wait a year after to review. A year later, it stopped cooling. I had just made a Costco run so both the fridge and freezer were at max capacity. All that food had to be tossed. I called Samsung and they sent someone out a couple days later. It was a fuse that blew out, literally took him 15 minutes to fix. Fast forward to 2017, the fridge makes a loud humming noise like a plane taking off and water drips from the water/ice dispenser...found the problem online. It is a known design flaw. The back freezes up, so that is the humming noise. I look online and everyone says to thaw out the fridge. Ok, I do that and reload all the food...again. A few months later it happens again, however, this time the ice maker is also so frozen that no ice dispenses...oh, and the water STILL leaks out. I research...again, known flaw, but this time its the rubber seal isnt tight enough. So, thaw out the fridge. Again this works for oh...about a month. Then it happens again. I literally just defrosted it again 2 days ago because everything was frozen up. Today it is humming LOUDLY. I will NEVER EVER purchase another appliance from Samsung. There is a class action lawsuit pending concerning these issues, FYI. Unfortunately, I also have a dishwasher and washer/dryer. So far, so good on those appliances. Do NOT purchase a Samsung appliance. Period.

DO NOT BUY A SAMSUNG DISHWASHER. Customer Service hold time is over an hour. Told this is normal. No return phone calls for follow-up. Seems like they (Samsung) is looking for a way not to repair/honor warranty. Contracted Repair company for my area is 6 hours away from residence AND reviews are disgusting. I wish I had never purchased Samsung Dishwasher. If I could get a refund I would.

Per Samsung, some microwaves out of warranty had to be repaired as they displayed an SE error. Samsung sent someone to fix the microwave, which worked for about two weeks before again had the same problem. As there was a death in the family and I did not call back within 30 days of the first visit, they said they will send a technician to replace the bad part they put in but I would have to pay the labor but not for the part. Instead will trash the microwave.Just glad this happened before I bought the new Samsung refrigerator, dishwasher, washer, and dryer I had picked out for delivery later this month. Will not buy any Samsung product again as they forgot what customer service means. And when I asked to speak to a supervisor, the man simply kept putting me on hold for more than 30 minutes but would return every 4 minutes to say the supervisor would be on the phone shortly. I consider it a waste of time to deal with Samsung consumer department and a waste of money to buy their products.

We purchased a stainless steel Samsung Refrigerator Model No. RF217** in December of 2010. Today was the fourth time weve had to have it repaired for the same problem: standing water in the produce drawers with water and ice below them. The repair in 2013 required replacing a part which took several days to come in and, including labor, cost us a couple of hundred dollars to have done. The other three repairs cost about $100 each. This was an expensive refrigerator and it just galls me that Samsung wont stand behind their product! The first failure happened exactly two days after the one-year warranty expired so Samsung would do nothing. We didnt buy an extended warranty because we generally dont believe in them - big mistake - with Samsung believe in them! Not only is this all very expensive, but having to completely empty the contents of the fridge and freezer 24 hours before the service call so it can defrost is a royal pain in the petoot! What does it take to get a class action suit against Samsung? We bought a Samsung stainless steel dishwasher the same day we bought the refrigerator. I dont like it either. It never completely dries the dishes. We will NEVER buy another Samsung appliance!

DW80f600uts - This dishwasher is a piece of crap. After a year or so of normal use, youll probably get a sensor error and itll stop working. To fix it, youll need to replace the sensor. Samsung customer service will be of little help, so youll have to do it yourself. The replacement sensor costs $40-$100, depending on where you live and who you buy it from. YouTube is filled with videos of how to fix this dishwasher, if thats any indication of how flaky it is. It looks nice, and its quiet. Those are the only good things I can say about it. The cleaning power sucks, and it deposits food on dishes. The drying cycle is a joke, as is the garburator or whatever the thing is called thats supposed to break down food (it doesnt). The dishwasher stinks after a day. There are many, many other dishwashers at the same cost that are much, much better than this one. Ours came with our house and its only two years old, so we fixed it instead of dumping it at the side of the road, which was what we really wanted to do. If/when it breaks again, were getting a Whirlpool. Save yourself the stress and avoid the hassle.

Model #DW80H - Since day one it has not cleaned the dishes. Until the first service call it leaked out of the left side. That got fixed by replacing the lower wand however there was no improvement in cleaning the dishes. Fourth visit replaced the upper wand and no improvement whatsoever. Sent pictures of inside of unit after a cycle and am now waiting for a reply from a special agent from Samsung to get back to me. Will keep you posted but I think you know where this is going...

We purchased the DW80 series stainless dishwasher less than a week ago & only used it twice. 2nd use it would not drain & leaked water all over the floor. Customer service at Samsung is of no help & warned me we will be liable for service charges for their technician to repair. This is a joke... the appliance is less than a week old! I bought a full set of Samsung appliances & should have better researched to learn of the poor quality of their products prior to purchase. Buyers BEWARE - invest your money with another manufacturer that has reputable service & quality!

I ordered the Install and old appliance haul away when I bought my dishwasher. I got neither of these things. The all in one package is why I chose Samsung to begin with. The contractors who arrived with my appliance had no certifications to install anything nor did they bring any tools (I had to give them my tools). The contractors pulled my old dishwasher halfway out and said they couldnt go any further for fear of damaging the wall (the washer wasnt connected to the wall and any qualified installation tech or plumber would have known that). So they left me stuck with a dishwasher halfway out of place. I had to get a plumber to come out and finish the job which costed me money! I was also transferred 5 times because agents kept transferring me to the wrong department and had to call twice because while on hold I was transferred to the review line which took me off the call. After finally being transferred to the home appliance line the agent kept telling me he understood my frustration and he would be upset too if that happened to him. After I asked at the bare minimum compensate me for the the plumber having to come out he told me there was NOTHING he could do because it was XPOs fault not Samsung. Well I paid Samsung for a Samsung product so yes it is Samsungs fault! So Im out the money for a plumber!I have already left a complaint with the BBB and will not be ordering anything from such a dishonest company again. I was lied to when the Samsung website said installation and haul away. The best offer I got from the agent was they could send someone out the week after which is completely unacceptable because again my dishwasher was hanging halfway out! All the agents I talked to should feel ashamed of their terrible customer service and Samsung should be ashamed that they LIE on their website.

Waterwall dishwasher model DW80h993OUS started pouring water from the bottom shortly after we bought it. Two service repairs later it is still leaking. It is only a few months old and this is unacceptable! There is no reason a new, expensive dishwasher should be continuously patched together. Im going to give Samsung one more call and hope they do the right thing and replace this dishwasher.

I bought a Samsung dishwasher about 2 years ago. I paid over $450 for it and did not buy the warranty. Buyer beware... The smart auto light came on and the unit wont complete a cycle. Im a single father of 3 and need all the help I can get. I called Samsung and they were happy to send a service guy out for me to pay to fix it. Id rather catch my ** in the ringer than pay them money for a product that lasted two years. I will save my pennies and put them towards a company that has a better track record.

These refrigerator/appliances were advertised as black stainless steel and they are simply Black Shrink Wrapped. Have had my fridge for 3 years and am embarrassed when company comes over. Recently purchased a high end dishwasher and had to chose a different brand. I do love the black, but unless Samsung chooses to find a paint, replace the door or find another way to make this fridge look as advertised, I can no longer recommend Samsung black stainless products. Samsung has made no attempt at a resolve. Why advertise black stainless when it is a film that is applied and peels off in creases, near handles, folds and edges. I have several areas of peeling that began a year after purchase. Requested a paint from the company and was told there was none available nor would a paint be available. Probably because shrink wrap is not paint.

We purchased our Samsung Fridge 5 years ago. Not even a year later ice formed on the inside back of the fridge. They replaced the thermostat and not long after that it happened again! Of course now that its not on warranty, we must have to take the water and ice constantly out from underneath of the deli drawer. I will NEVER purchase any appliance from Samsung again! I HATE My 26 cu ft Samsung french Door Fridge!!!!!!I also have a dishwasher by Samsung and within a couple of months the writing wore off the front! I had to put a dot on it to know where the power is to turn it on and off! Between the two appliances I paid over $3000.00 for Junk! Look up the Samsung class action suit, they knew about this problem and didnt do a thing to fix it!

We purchased this Samsung Dishwasher in May of 2013 mainly to replace our 15 year old Whirlpool contractors grade dishwasher, even though, it still cleaned my dishes with no problems. It was a breeze to load and the dishes still sparkled after 16 years of use. We were planning a kitchen renovation within the next several months, so we decided to start with the replacement of the ugly, old, but still effective Whirlpool. We went with Samsung because of its reputation as an electronics top brand. Our whole family had Samsung smart phones and TVs and had no complaints. Apparently that is where Samsung should concentrate their efforts. This dishwasher has NEVER properly cleaned our dishware. After 2 + years, Ive yet to find a sensible pattern to place the dishware for cleaning. My Whirlpool was so easy to load. This one is ridiculous. Even following the manufacturers guidelines, the dishes still do not get clean. I will say however, that it is QUIET! You can barely hear it running. I guess it doesnt need to make a lot of noise if its not doing anything productive. I am so disappointed in this $800 purchase. The stainless steel does, or did, look nice when we first got it. Very soon after, the stainless steel became stained, even though I carefully followed manufacturers instructions on cleaning the surface. Shortly after the 1st anniversary of purchase, while wiping down the front of the dishwasher one morning, the entire SAMSUNG lettering came off on my dishcloth. So now, we dont have to be embarrassed that we have a Samsung kitchen appliance. This purchase has not been in vain however, because we now make sure to always read reviews first before making any purchases of large ticket items. BTW, love our LG washer & dryer, still perfect after 8 yrs of use! Really glad we didnt purchase the Samsung refrigerator, we were so sure we wanted. But thats another story!

Poor Samsung customer service! My dishwasher was broken after using it for second time. Fine! A technician came and reported it as an unrepairable issue in Jul. Then, it took 2 MONTHS to get replace approval! However, I got a call from Samsung after confirming with me to replace a new unit in Sep, said there is no available inventory near my area (Baltimore, MD), We (Samsung) are gonna refund you the dishwasher. So far (Oct), the case is still pending, the broken dishwasher is still in my kitchen! Never and ever buy Samsung products!!! Terrible customer service!!! Poor internal communication!!! Im running out of my patience!!!

In December 2015, I purchased a Samsung built-in dishwasher model DW80F600UTS/AA. I finally got it installed around July 2016. By November 2017, the dishwasher stopped working. The pump was running even though there was no water in it. I opened the door and the pump does not stop. The heavy LED was flashing even though I never selected heavy cycle. I try to turn off the dishwasher using the power button, it turns off for 2-3 seconds then it comes back automatically and the pump is just keep going. The only way to shut it off is by flipping the circuit breaker. I tried every recommended method, which included keeping power off for a while and then reapply, but nothing worked. As soon as power was applied, the pump started running and wouldnt shut off using front panel controls. An appliance repair technician came to my house in December 2017, but the regular warranty had expired. Fortunately, I had purchased a 3 year extended warranty. The technician diagnosed a bad control panel and sump pump assembly. It took 3 months for the parts to arrive. Once the new parts were installed (March 2018), it worked great; for approximately 3 months and then broke again (June 2018) with the exact same problem. A repair technician came out and replaced the sump motor again. The dishwasher worked until the end of August 2018 and quit working again with the exact same symptoms as the previous two times. A repair technician came out on 4 September 2018, diagnosed a bad sump motor and placed it on order. Around 4 November 2018, I called for status on when I could expect my dishwasher to be repaired. I was informed the motor had to be ordered from Korea and they had no idea when it would be shipped. I canceled the service request and am going to trash the dishwasher. I will never buy another Samsung appliance again.

So sad. Built a beautiful home almost 2 years ago (June 2015). Was so excited to have a nice kitchen. We decided on a Samsung suite for the kitchen. The problems started with our dishwasher. Didnt clean the dishes and smelled of garbage every time you opened it. Had numerous tech calls to fix never was. My last straw was when they didnt show up for another appointment after taking an afternoon off from work. We replaced it with a Bosch after only 8 months. My microwave doesnt turn. It used to but we discovered (after warranty was up) that the plate feet were too big for the part on bottom of microwave to turn it. So the refrigerator. Small issue but the bottom deli tray cover comes off every single time you open the drawer. It is too small for the drawer.Called Samsung and they sent us another one. Same issue. Go into Best Buy and look at the floor model and it works and fits perfectly. Not sure why ours does that. Last month noticed that the same drawer was stuck. Pulled it out and there is a buildup of ice on bottom. Cleaned it all up and has happened again. I am sitting here with two coolers, a dorm refrigerator and my RV refrigerator filled and my Samsung unplugged and empty. I have read that this is an issue. Almost to point of just wanting a new refrigerator. I wish I had the money to replace right now. Dont want to deal with Samsung products again. (Also have a 55 Samsung flat screen and the picture turns off randomly and you have to shut it all down and restart).