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Samsung Dishwasher Troubleshooting
Samsung Dishwasher Troubleshooting

Samsung Dishwasher Troubleshooting

If you're looking for help fixing your Samsung Dishwasher, look no further! Our comprehensive Samsung Dishwasher Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes.

Auto and Express 60 
This means the panel detects a stuck button. 
Turn off the dishwasher. 
Touch every button on the panel. 
If any buttons are not working correctly, or the error code returns after turning the dishwasher back on. 

Auto and Heavy 
This means there is too much water in the dishwasher. This is often related to a drain issue. 
Inspect the dishwasher's drain connection at the sink. 
Check the drain hose. 
Run water in the sink that the dishwasher is connected to. 
Clean the drain, filter, and sump in the tub. 

Auto, Normal, and Express 60 
This means the panel detects a stuck button. 
Turn off the dishwasher. 
Touch every button on the panel. 
If any buttons are not working correctly, or the error code returns after turning the dishwasher back on. 

Auto and Normal 
This means the dishwasher is too hot. 
Empty the dishwasher 
Add detergent, and then run a normal cycle. 
If the error still occurs, switch off power to the dishwasher at the circuit breaker. 

Auto 
This means the water pressure or temperature is not correct. 
Verify the water pressure and temperature meets the water supply requirements. 
Floodsafe hoses are not compatible with Samsung dishwashers and should not be used. 
Verify the water supply is turned on. 

Delicate and Quick 
This means the sensor cannot detect that the door is closed. 
Make sure the door is closed properly. 

Delicate 
This means that the dishwasher can't drain. 
Inspect the dishwasher's drain connection at the sink. 
Check the drain hose. 
Run water in the sink that the dishwasher is connected to. 
Clean the drain, filter, and sump in the tub. 

Express 60 
This means that the water pressure or temperature is not correct. 
Verify the water pressure and temperature meets the water supply requirements. 
Floodsafe hoses are not compatible with Samsung dishwashers and should not be used. 
Verify the water supply is turned on. 

Heavy, Delicate, Quick 
This means that the temperature sensor is failing. 
Empty the dishwasher. 
Add detergent, and then run a normal cycle. 
If the error still occurs, switch off power to the dishwasher at the circuit breaker. 

Heavy, Delicate, and Smart Auto 
This means that the temperature sensor is failing. 
Empty the dishwasher. 
Add detergent, and then run a normal cycle. 
If the error still occurs, switch off power to the dishwasher at the circuit breaker. 

Heavy and Delicate 
This means that the heater is failing. 
Empty the dishwasher. 
Add detergent, and then run a normal cycle. 
If the error still occurs, switch off power to the dishwasher at the circuit breaker. 

Heavy and Express 60 
This means that the dishwasher is unable to heat. 

Heavy and Quick 
This means there is too much water in the dishwasher. This is often related to a drain issue. 
Inspect the dishwasher's drain connection at the sink. 
Check the drain hose. 
Run water in the sink that the dishwasher is connected to. 
Clean the drain, filter, and sump in the tub. 

Heavy, Quick+, and Smart Auto 
This means that the temperature sensor is failing. 
Empty the dishwasher. 
Add detergent, and then run a normal cycle. 
If the error still occurs, switch off power to the dishwasher at the circuit breaker. 

Heavy and Quick+ 
This means that the dishwasher is unable to heat.



Related Error Code Pages:
Samsung Refrigerator Error Codes, Samsung Range Error Codes, Samsung Washer Error Codes, Samsung Dryer Error Codes, Samsung Microwave Error Codes, Samsung Dishwasher Error Codes, Samsung Television Error Codes,

Related Troubleshooting Pages:
Samsung Refrigerator Troubleshooting, Samsung Range Troubleshooting, Samsung Washer Troubleshooting, Samsung Dryer Troubleshooting, Samsung Microwave Troubleshooting, Samsung Dishwasher Troubleshooting, Samsung Television Troubleshooting,

Related Repair Pages:
Samsung Refrigerator Repairs, Samsung Range Repairs, Samsung Washer Repairs, Samsung Dryer Repairs, Samsung Microwave Repairs, Samsung Dishwasher Repairs, Samsung Television Repairs,

Related Parts Pages:
Samsung Refrigerator Parts, Samsung Range Parts, Samsung Washer Parts, Samsung Dryer Parts, Samsung Microwave Parts, Samsung Dishwasher Parts, Samsung Television Parts,

Related Price Pages:
Samsung Refrigerator Prices, Samsung Range Prices, Samsung Washer Prices, Samsung Dryer Prices, Samsung Microwave Prices, Samsung Dishwasher Prices, Samsung Television Prices,

Related Pages:
high efficiency dishwasher, dishwasher fix near me, home dishwasher systems, dishwasher service in my area, nearby dishwasher repair,


Samsung Dishwasher Troubleshooting

Samsung Dishwasher problems

Samsung Dishwasher broken

Samsung Dishwasher issue

Samsung Dishwasher difficulty


Product Reviews:

These refrigerator/appliances were advertised as black stainless steel and
These refrigerator/appliances were advertised as black stainless steel and they are simply Black Shrink Wrapped. Have had my fridge for 3 years and am embarrassed when company comes over. Recently purchased a high end dishwasher and had to chose a different brand. I do love the black, but unless Samsung chooses to find a paint, replace the door or find another way to make this fridge look as advertised, I can no longer recommend Samsung black stainless products. Samsung has made no attempt at a resolve. Why advertise black stainless when it is a film that is applied and peels off in creases, near handles, folds and edges. I have several areas of peeling that began a year after purchase. Requested a paint from the company and was told there was none available nor would a paint be available. Probably because shrink wrap is not paint.
Published: August 16, 2021
Christine of Cape Coral, FL
Source: consumeraffairs.com

From the beginning this dishwasher did not clean dishes and it does not dry
From the beginning this dishwasher did not clean dishes and it does not dry them. Within the first 6 months the wheels on the bottom rack started falling off, just after 1st year the top and bottom racks started falling apart. And I constantly have to flip the electric breaker to reset it because when you press the power button it will not turn on.
Published: November 8, 2014
Brent of Shelbyville, IN
Source: consumeraffairs.com

This dishwasher works alright except dish rack are junk. They started rusti
This dishwasher works alright except dish rack are junk. They started rusting after about year and half and have gotten so bad can no longer use. Samsung will do nothing about this and they expect you to spend $400.00 for replacement racks on a $500.00d dishwasher. DISHWASHER HAS ONE YEAR WARRANTY THAT DOES NOT COVER RUST, SO STAY AWAY FROM SAMSUNG. THEY SELL JUNK
Published: November 19, 2021
CHARLES of Lacombe, LA
Source: consumeraffairs.com

I am a 73 yo Veteran and have had a dishwasher all my life. This Samsung di
I am a 73 yo Veteran and have had a dishwasher all my life. This Samsung dishwasher (Model #AA3JAG9MC&05835Y) is the worst I have ever owned starting with the dumb design of the dish racks that make your glasses fall over and dished roll when the rack is pulled out or pushed in. The worst problem is that it does not clean the dishes, I have been embarrassed several times when guests poured a drink and then dumped it when they saw the glass was not clean. I wash the dishes before putting them in the dishwasher and still have to put a lot back in the dishwasher when they come out dirty. Ran the dishwasher twice yesterday and the dishes and glasses still come out dirty. Samsung wants me to spend my money to have their reps come out to fix the problem. Not going to happen, will throw out the Samsung and buy another brand that does what it is supposed to do.Also having problems with my Samsung Grand Prime cell phone. Friends are cursing me for not answering my phone only to find out that the ringer has changed from sound to vibrate or do not disturb WITHOUT my knowledge. Samsung can correct by a simple LOCK function on settings but after numerous calls and requests Samsung did nothing to correct the problem. Solution to my problems: TRASH MY SAMSUNG PRODUCTS AND GET ANOTHER BRAND THAT WORKS.
Published: November 21, 2017
Donald of Miami, FL
Source: consumeraffairs.com

After a year and a half our dishwasher has been giving problems. Pieces bre
After a year and a half our dishwasher has been giving problems. Pieces breaking off and blocking the drain. The handle to roll the bottom rack melts every time the dry cycle is on. The cutlery tray bottom is breaking away on 3 compartments. Piece of crap!
Published: June 19, 2015
Judy of Huntsville, ON
Source: consumeraffairs.com

Got the 5E error code after a month of purchase. Technician came out and fi
Got the 5E error code after a month of purchase. Technician came out and fixed it. I should of researched this product before buying. Technician had to come out 3 more times for the exact same error code, half the time not finding anything wrong (of course). Its now 1 month past warranty and does the same thing. I took it apart, checked hoses, cleaned all filters, cleaned the pump and still no dice. It is obviously a common problem with these units and has nothing to do with a kinked drain hose or whatever else they try to say.Easy way to check this: put a few cups of water into the dishwasher prior to starting it. The first thing it does on any wash cycle is drain whatever water is in there. Open it up when it pauses to change to the wash cycle (2 mins or so) and if the water is gone then obviously nothing is wrong with the pump or check valve or hose. It doesnt crap out until after the 1st wash cycle and does this immediately. Circuit board maybe?? I dont know but I do know that Im not taking this B.S. after shelling out $700.Customer service is joke, and after 9 calls and 2 emails, I finally talked with a floor manager. He understands my frustrations and is very sorry and he can set up an appointment to get it serviced which I will have to pay for. I asked him if he knows basic math and if you multiply the average service calls per year to maintain this one of kind Samsung beauty, if it would be worth it to him. He didnt seem to understand this so I walked him through it: 4 x $150 = $600.Ding Ding Ding. Thats right smart guy, I might as well buy a new dishwasher. So he transferred me to customer relations. They agreed to make a one time exception and pay for the repairs. I told him to prepare for one hell of an exceptional bill because Im going to make sure they replace every possible part on this P.O.S.
Published: December 10, 2014
SS of Okotoks, AB
Source: consumeraffairs.com

We recently purchased Samsung Dishwasher Model #DW80K5050 that seemed visua
We recently purchased Samsung Dishwasher Model #DW80K5050 that seemed visually fine on delivery. When we attempted to install it a week later, there was internal damage not visible from the outside. Samsung sent a rep to confirm the DW had likely been dropped to cause multiple internal issues. When we shared this with Build.com, they said they had no responsibility since damage was not reported in their 24-48 hr window EVEN THOUGH DAMAGE WAS INTERNAL and COULD NOT BE DETECTED FROM THE OUTSIDE. And when we reached out to Samsung they said their warranty doesnt cover new appliances that had never operated (i.e. delivered broken). So we are stuck with a yet to be installed dishwasher for which we just ordered replacement parts at our expense. I would avoid buying from Build.com that was unwilling to correct this situation despite nearly $20,000 of appliance purchases from them the past year alone. And I would also avoid purchasing Samsung appliances based on their customer service, or lack thereof.
Published: January 28, 2019
Lisa of Mill Neck, NY
Source: consumeraffairs.com

Somehow in spending $2,000 on a Samsung refrigerator three years ago we mis
Somehow in spending $2,000 on a Samsung refrigerator three years ago we missed seeing reviews about the icemaker. After using a hairdryer and scraper every two weeks the past year and a half, I sympathize with those experiencing serious issues. Samsung does itself no marketing favors with its steadfast refusal to acknowledge this problem. I know we chose an LG TV over Samsung and will buy soon a dishwasher other than Samsung.
Published: November 30, 2018
Paul of Denver, CO
Source: consumeraffairs.com

We bought this DW80F600UTS dishwasher in Feb. 2014 from Home Depot. Since t
We bought this DW80F600UTS dishwasher in Feb. 2014 from Home Depot. Since then we are having problems with this unit. After about 2 months the unit stopped working and we called Samsung and the technician came and did not do anything. I called Samsung again and this time they changed all a lot of parts and sensors. I told Samsung that this unit is faulty and needs replacement. After fixing this issue after a couple of months the dishwasher stopped working again and would stop without completing the cycle. Once again the technician came and fixed the issue. Now after the warranty was over we had another issue the OE error code. This time Samsung refused to pay labor. In spite of several calls and long waiting for three weeks Samsung did not even bother to respond. This DW is a piece of garbage and please do not buy this. Even Samsung does not want to stand behind their own product.
Published: January 22, 2016
Riffat of Milton, ON
Source: consumeraffairs.com

Ive had my dishwasher approximately 2 years... It occasionally doesnt dispe
Ive had my dishwasher approximately 2 years... It occasionally doesnt dispense the soap during a load. Today, I see a huge discoloration in the stainless steel on the front panel, right behind the soap dispenser? The spot is the size of a peach. I tried window cleaner on it, to no avail. I have no clue WHAT caused this. I will be calling PC RICHARDS to complain.... Im sure after 2 years, they will not want to hear it, but something is obviously defective in the door... since it was fine until today.
Published: May 29, 2014
Mary of Monroe, Ct, CT
Source: consumeraffairs.com

We purchased a new home with a Samsung appliance package... In 3 months our
We purchased a new home with a Samsung appliance package... In 3 months our dishwasher has only worked about a week total. It is broke again and it has been a nightmare trying to get a service person out here. Its still under warranty. They are refusing to help us. PLEASE DO NOT BUY ANYTHING SAMSUNG... You will be a never ending nightmare!!!!
Published: August 16, 2019
Paula of Marion, NC
Source: consumeraffairs.com

As a sixty year old woman I have purchased many dishwashers but my recent p
As a sixty year old woman I have purchased many dishwashers but my recent purchase of a Samsung takes the cake for being the absolute worst barely functioning machine! The Samsung people were also not easy to reach nor helpful at all. At one point they actually hung up on me after only having their dishwasher for two months. Furthermore, I am more disgusted with Best Buy and the other large chains for promoting the sale of Samsung dishwashers. I should have read the reviews on Samsung first!
Published: June 2, 2015
colleen of Kenner, LA
Source: consumeraffairs.com

This is the very first consumer product review I have ever written. This is
This is the very first consumer product review I have ever written. This is the worst experience with a new appliance I have ever experienced. The unit was loud from the start, did not clean the dishes, the rollers came off right away and now there is an error code that caused the dishwasher to stop completely. An overpriced, poor performing appliance. Do not buy.
Published: October 3, 2013
David of Delta, BC
Source: consumeraffairs.com

I purchased a Samsung dishwasher, model DMT800RHS, S/N A3J7G9MCB02679R, pay
I purchased a Samsung dishwasher, model DMT800RHS, S/N A3J7G9MCB02679R, paying just under $1000. After the very first load, it did not clean the dishes. The old dishwasher I had, prior to purchasing the Samsung, performed better! Attempts to get Samsung to replace the dishwasher failed. I have to wash the dishes by hand completely, 100%, before placing in the dishwasher. It gets NOTHING off! Why even have a dishwasher? Im upset because this company should stand behind their product, especially one that is in that price point. Shame on Samsung. Will be replacing this one, and it absolutely bothers me that I made such a costly mistake with a company I thought was reputable.
Published: September 15, 2015
Debbie of Birmingham, AL
Source: consumeraffairs.com

Bought in August 2014 with an extended warranty. Have had electronics repla
Bought in August 2014 with an extended warranty. Have had electronics replaced. Now it leaks. Samsung does not want to repair the unit but for ME to return it to the store for a credit or get another machine and take it home and install myself. This I cannot do. After 1 1/2 hrs on the phone, 2 representatives of Samsung hanging up on me, I have gotten one of them to agree to honoring the warranty and repairing my dishwasher. The condition is that I have to photograph my receipt and e-mail it to them. Now I have to figure out how to do that.
Published: January 31, 2015
BRIAN of Oshawa, ON
Source: consumeraffairs.com

I bought the dishwasher for almost $500, embarrassed that I paid that much
I bought the dishwasher for almost $500, embarrassed that I paid that much for such a piece of junk now and thinking I had paid that much did not purchase the extended warranty. My last dishwasher was almost 20 years old when I replaced it and I was thinking I had replaced it with a much higher end model. I did not buy a Bosch or some fancy machine, nor did I buy a cheap model, just something would get the job done for a longtime. At a little less than two years, I start getting low water warnings and it shuts off and wont complete its cycle, this gets worse and worse until I cant get it to run at all. I call Samsung and they tell me it is out of warranty and for $180 they can send someone out to look at the machine but it could cost parts as well. I got it fixed by my usual guy for much less and it worked form last Oct 2013 until this February 2014 and the same low water warning is going off and the machine once again shuts off multiple times before it runs and sometimes it take a day before it will run. This is definitely a defect in design that Samsung will not acknowledge. Do not buy a Samsung dishwasher. They do no customer service, nor do they acknowledge design defects. Their warranty repair people are limited and charge an outrageous amount, because they are the only game in town just to check out your machine and do not guaranty it will be covered and they are rude and arrogant as they know they are the only ones who cover your area. Just saying will never buy another Samsung appliance nor will I go to best buy as they are the ones who sold it to me, neither stand by their products.
Published: March 27, 2014
leslie of Westborough, MA
Source: consumeraffairs.com

Our dishwasher didnt clean very well, we often had to redo dishes. At about
Our dishwasher didnt clean very well, we often had to redo dishes. At about 11 months after we bought it, it stopped working altogether. It was still under warranty, but we had also purchased an extended warranty. We called Samsung, they referred us to an authorized repair shop. We contacted them, a guy came out and said it was a broken drain motor. He said its a common problem in Samsung dishwashers. He said hed order the part and let us know when it comes in. He expected it to take 1-2 weeks. After 2 weeks without hearing from him, we contacted his shop. They said the parts had not arrived, well call you when they do. Another 2 weeks go by and we havent heard from them so we called them again and asked why its been a month already and we still have no dishwasher. We were told the technician would call us back. After another week, we had not heard from the technician so we contacted Samsung. Samsung said theyd check into it and call us back but after 2 more weeks, we hadnt heard from them. We then contacted Samsung via online complaint and were told there was never a ticket generated. We did a live chat, gave them the info we had, whom we had talked to about the parts etc. They had no record of it. I have a 3-page transcript of the conversation. We sent another copy of our purchase agreement (we had done this the first time) and heard from them 2 days later. They told us we were out of warranty and had to talk with the extended warranty people. This is after we had reported the problem while we were still under warranty (When we called the first time, they (Samsung) looked it up, told us we were still under warranty and thats when they gave us the info on the authorized technician shop to contact). They told us we have to contact the extended warranty company, which we did. They submitted for payment from Samsung so we could get the drain motor, and the drain hose. Samsung refused to pay for the drain hose part or labor. They said theyd pay for the motor but not the hose. They told us that we have to pay for and install the hose ourselves. They consider the hose a consumer installed part. This is a built in, under counter dishwasher. We tried to explain that it makes no sense since the drain hose is connected to the drain motor. If the hose does not drain properly, it could be the cause of the motor failure. Besides that, if we mess with putting the hose on and the motor fails again, they could come back at us to say we didnt install the hose correctly, therefore another fix of the motor wouldnt be covered under the warranty. We are quite frustrated at this point and dont know where to turn or what to do next.
Published: October 29, 2014
Pamela of Racine, WI
Source: consumeraffairs.com

My dishwasher is not working properly. I called and a tech came to my house
My dishwasher is not working properly. I called and a tech came to my house. He indicated the heat sensor and control board is bad. The control board was defective and therefore made my heat sensor go bad. I am very upset because the repair is going to cost more than the dishwasher. Samsung product. I read a service bulletin on the internet and it says the control board in that unit needs to be replaced due to a manufacturer error. My model number is dw80f600utb. My dishwasher does not work. Samsung not stand by this product! Piece of garbage!
Published: September 18, 2015
blake of Knoxville, TN
Source: consumeraffairs.com

DO NOT BUY A SAMSUNG DISHWASHER. Customer Service hold time is over an hour
DO NOT BUY A SAMSUNG DISHWASHER. Customer Service hold time is over an hour. Told this is normal. No return phone calls for follow-up. Seems like they (Samsung) is looking for a way not to repair/honor warranty. Contracted Repair company for my area is 6 hours away from residence AND reviews are disgusting. I wish I had never purchased Samsung Dishwasher. If I could get a refund I would.
Published: November 21, 2015
Carter of Fernandina Beach, FL
Source: consumeraffairs.com

Bought dishwasher dec 2013 and 5 year in home full warranty, when called fo
Bought dishwasher dec 2013 and 5 year in home full warranty, when called for service got the royal runaround - put on hold for hours, sent repeated emails, no response, not even courtesy bot acknowledgement. Whole experience turned us off Samsung completely. Have never experienced such poor service response ever in my long consumer life as with Samsung.
Published: October 21, 2014
jo of Toronto, ON
Source: consumeraffairs.com

We bought a higher end Samsung dishwasher at Best Buy on Black Friday, 2013
We bought a higher end Samsung dishwasher at Best Buy on Black Friday, 2013. It was delivered 12/9/2013. It ran once through all cycles and dishes were dirty. Ran it again and it stopped and started blinking (many complaints say the same). So, we called Best Buy right after the new year to ask for help. Their one month warranty was up and further repairs were to be covered under Samsungs warranty. Well, two service calls later, they have to order a whole new computer panel. This is insane that an out-of-the-box dishwasher is defective. Called Samsung to ask for a replacement, and they denied it and said they will wait and see what the next replacement part does and if the issue is resolved. I will NEVER buy any Samsung product again and will hire an attorney to get my $700 back. This is outrageous that I have had to miss work 2 days already and now a third time? I would avoid Samsung products at all costs. AND, local repair parts retailers do not stock Samsung parts--they have to be special ordered.
Published: February 19, 2014
David of Lovettsvillle, VA
Source: consumeraffairs.com

We bought our dishwasher over a year ago and have had nothing but problems.
We bought our dishwasher over a year ago and have had nothing but problems. It smells all the time! We never had this problem before with our old one. The detergent latch opens about half the time but it leaves soapy residue every time. Do not buy a Samsung dishwasher. I will be replacing this one very soon.
Published: February 16, 2017
Jody of Lakeland, FL
Source: consumeraffairs.com

I have a one year old Samsung dishwasher and was just told it would cost me
I have a one year old Samsung dishwasher and was just told it would cost me $600 to repair it. Of course the warranty just expired...I bought it from Home Depot last year and within 2 weeks was having a problem with it, wouldnt drain, didnt clean well, smart auto error, technician came out to repair and not surprising this wasnt the first time he saw this issue. I wanted to replace it, but of course Samsung wouldnt do that and had to settle for the repair. It is next to impossible to talk to anyone who knows anything at Samsung. ZERO customer service satisfaction! Technician told me to call Samsung and see if they will pay for parts and I would just pay for the labor...I would rather have all my fingernails ripped off than to make this phone call as we all know how this will end! I am so frustrated and angry with Samsung. How do they get away with this??? I would like to take my complaint further, any suggestions? Maybe the BBB? Has anyone attempted this.
Published: October 10, 2016
LAURA of Canton, MA
Source: consumeraffairs.com

I bought a Samsung DMR78AHS dishwasher 12 months ago. I started to get PE e
I bought a Samsung DMR78AHS dishwasher 12 months ago. I started to get PE error 2 months ago. Now, it is totally dead. I called Samsung and was told that it is not under warranty anymore. After some verification, Samsung agrees that the PCB is still under warranty. But the repair technician need to charge me $170 plus tax. I requested Samsung to ship me the PCB. Samsung just denied the service. Now, my dishwasher is a piece of junk.
Published: March 15, 2013
Tyler of M1V1X5, ON
Source: consumeraffairs.com

I am very unhappy with my samsung dishwasher. It was only three and half ye
I am very unhappy with my samsung dishwasher. It was only three and half years old and the soap dispenser broke, the top rack wouldnt side out, because the cheap plastic piece that moves the rack in and out broke. Then the drain error and low water level starts flashing code symbols comes on, and the dishwasher just stops. I DID call the samsung eight hundred number, and the lady just mostly said sorry, its out of warranty. We cant help you. Call for repairs. Then try to find some one in the area that works on samsung. No one works on them. I had a maytag dishwasher that I replaced this one with, that was twenty years old (even dried the dishes, which this samsung doesnt dry the dishes, they are still wet) and it still worked, except the bottom was rusting out. So now I have been looking around for a replacement, and I am totally confused as to what to get. Can anyone help me?
Published: September 21, 2014
CHERYL of Kent, Other
Source: consumeraffairs.com

Absolutely the worst appliances we have ever had! The refrigerator and the
Absolutely the worst appliances we have ever had! The refrigerator and the dishwasher were so bad that after THREE years we got rid of both and bought Whirlpool. Samsung would do NOTHING about either appliance and were RUDE! NEVER EVER buy Samsung!!!
Published: October 29, 2013
Gary of Glendale, AZ
Source: consumeraffairs.com

Samsung is selling DEFECTIVE refrigerators. They have known about it since
Samsung is selling DEFECTIVE refrigerators. They have known about it since 2007 and they continue to sell defective fridges. They should have done a recall long ago. My Samsung refrigerator ices up and leaks water under the crisper. Samsung gives customers the run-around. Terrible and dishonorable service.
Published: August 26, 2020
Clarke of Santa Rosa, CA
Source: consumeraffairs.com

We had pump changed and no different (It is really bad). You can add bleach
We had pump changed and no different (It is really bad). You can add bleach and it comes right back. You can put vinegar in it and it comes right back. Very poor setup. Of all our dishwashers we have had over the past 45 years this is the worst by far. We never had this problem with other mfg dishwashers. We keep 2 homes and have had a lot of dishwashers also.
Published: July 9, 2015
Archie of Lumberton, NC
Source: consumeraffairs.com

Mine stopped working right after the one year warranty expired and has the
Mine stopped working right after the one year warranty expired and has the flashing lights. Called a local appliance repair guy and he told me he does not repair Samsung. Why? Because they keep breaking down and he has to keep coming back to replace parts at his cost. Customers think it’s his fault, but after reading this blog, we all know the problem is Samsung. My other Samsung appliances are not great either. I just purchased a new highly rated Kenmore from Sears. After checking Consumer Reports, Samsung has the worst frequency of repairs of all brands. Stay away from Samsung and don’t listen to salespeople. Do your own research first and buy a dependable brand. Anybody want to buy a lightly used dishwasher? LOL.
Published: November 21, 2017
Waltet of Jacksonville, FL
Source: consumeraffairs.com

I bought a Samsung stainless steel dishwasher at Home Depot. I bought this
I bought a Samsung stainless steel dishwasher at Home Depot. I bought this appliance in December 2019. I started seeing rust on the door just four months into the appliance. I called customer service. They sent a guy over. He took pictures and said they will contact me. No one ever came back. I still have rust on the dishwasher terrible terrible. I will never buy Samsung again.
Published: July 19, 2020
Jeanette of Perth Amboy, NJ
Source: consumeraffairs.com

I hate my DMT800 Samsung dishwasher. It does not heat the water nor clean t
I hate my DMT800 Samsung dishwasher. It does not heat the water nor clean the dishes well. It is about 3 years old and its torn up. There are only certain repair companies that are allowed by Samsung to repair their appliances and some will not repair the appliance if its under warranty. The company I call charges $89.95 for a service call and if they can repair it, they will waiver the service charge. I think that this means it will be expensive to repair it. Im going to buy a new one and it definitely wont be a SAMSUNG.
Published: November 1, 2017
Wanda of Chelsea, AL
Source: consumeraffairs.com

I bought a Samsung dishwasher DW80H9930US/AC in Feb 2015. First problem wit
I bought a Samsung dishwasher DW80H9930US/AC in Feb 2015. First problem within a few months was it wouldnt drain, a new pump was installed by a service company. 2nd problem was the door leaked, 4 service calls later, a new seal and latch, the door leaks the same. Samsung 800 service center said they would send a tech out again to fix. 2 weeks and 2 calls to the 800 and no response from anyone. I am now using a clamp on each side of the top of the door to prevent the door from leaking and so I can still use it. It has also leaked on my hardwood floor causing damage. The D/W is junk.
Published: July 24, 2015
Will of Prince George, BC
Source: consumeraffairs.com

I have never had a dishwasher that stinks like this one. And it seems it is
I have never had a dishwasher that stinks like this one. And it seems it is a major issue. I made a mistake by looking at Best Buy reviews. Of course now I am pretty sure they are fixed. We redid the kitchen with all new Samsung black stainless. Looks great but terrible appliances in general. Will never buy another Samsung. Jan **St Louis MO
Published: January 30, 2020
Jan of Ballwin, MO
Source: consumeraffairs.com

We purchased the Samsung dishwasher in 2010, within 6 months the clear glas
We purchased the Samsung dishwasher in 2010, within 6 months the clear glass items were coming out etched, dishes were not getting clean, so we used vinegar to help - it worked for awhile. Have had to use the heavy cycle to get dished cleaned the entire time we have owned the machine. Last week it started leaking in at the bottom of the door, but now looking at our hardwood floor it appears to have been happening for awhile without us noticing.About 2 months ago I noticed the digital #s were losing characters, so some of the time was not showing or the numbers were cut off, so when you thought it was a 7, it was showing as a 1. Now today it has a code error 11 flashing and we cannot figure out why. Havent called a repair person as yet, might be worth just replacing than fixing.
Published: December 7, 2014
T of Los Angeles, CA
Source: consumeraffairs.com

Samsung DMT800RHS dishwasher woes - I bought this unit from Appliances Conn
Samsung DMT800RHS dishwasher woes - I bought this unit from Appliances Connection in NY over a month ago and today is the first day its been able to run. The door hinges werent assembled properly and the first time I opened the door, it broke. It took a month and a huge runaround between Samsung, Appliances Connection and the local service provider to get the parts. Once the door was repaired, I completed the installation and it leaked all over the floor. I loaded it into my truck and took it to the repair center myself to save time. I hope my trouble is over with this unit. Samsung, their dealer and the repair center played point the finger for a month - very poor indeed!
Published: September 17, 2012
Tony of Belleair Beach, FL
Source: consumeraffairs.com

Its easy to use, easy instructions, well-made and will likely last for year
Its easy to use, easy instructions, well-made and will likely last for years, I like using it and others will, too. The dish inside is stable and can hold several items at the same time. You can put hot or cold items in it. I recommend it.
Published: December 30, 2020
Paul Robert of Pine Mountain Club, CA
Source: consumeraffairs.com

In the past two weeks my Samsung refrigerator has been producing ice undern
In the past two weeks my Samsung refrigerator has been producing ice underneath the freezer part and I have to defrost a refrigerator from the like the 1950s. My Samsung dishwasher went out and I had to replace it And my top loading Samsung washing machine went out. This is all taking place in the past two weeks and these appliances are less than three years old. To make matters worse my 55 inch plasma Samsung TV went out last night. Samsung needs to make appliances that will last you longer than three years. This is an absolute shame that you can sell your appliances to people and within three years they break down. Samsung needs to stand behind their products and make better products. I will NEVER recommend a Samsung again or buy another one of their products.
Published: March 9, 2017
Linda of Montgomery, TX
Source: consumeraffairs.com

I paid a thousand dollars for my dishwasher in 2015. I have not gotten one
I paid a thousand dollars for my dishwasher in 2015. I have not gotten one years use out of it without something breaking down on it. In the first year, after many issues, we ended up replacing the board on it. The rubber mat on the top rack and some of the plastic clips in it broke down during the second year. Now the water wall is giving us problems. Customer service runs us through a simple troubleshooting guide just like the one on YouTube then says not their problem anymore, call a repairman. Weve replaced the motor, the sensor and it still doesnt work. Looks like it is the computer board again. I will never buy Samsung again. I thought they were one of the best. I guess I was misinformed.
Published: April 8, 2018
Rita of Baytown, TX
Source: consumeraffairs.com

I ordered the Install and old appliance haul away when I bought my dishwash
I ordered the Install and old appliance haul away when I bought my dishwasher. I got neither of these things. The all in one package is why I chose Samsung to begin with. The contractors who arrived with my appliance had no certifications to install anything nor did they bring any tools (I had to give them my tools). The contractors pulled my old dishwasher halfway out and said they couldnt go any further for fear of damaging the wall (the washer wasnt connected to the wall and any qualified installation tech or plumber would have known that). So they left me stuck with a dishwasher halfway out of place. I had to get a plumber to come out and finish the job which costed me money! I was also transferred 5 times because agents kept transferring me to the wrong department and had to call twice because while on hold I was transferred to the review line which took me off the call. After finally being transferred to the home appliance line the agent kept telling me he understood my frustration and he would be upset too if that happened to him. After I asked at the bare minimum compensate me for the the plumber having to come out he told me there was NOTHING he could do because it was XPOs fault not Samsung. Well I paid Samsung for a Samsung product so yes it is Samsungs fault! So Im out the money for a plumber!I have already left a complaint with the BBB and will not be ordering anything from such a dishonest company again. I was lied to when the Samsung website said installation and haul away. The best offer I got from the agent was they could send someone out the week after which is completely unacceptable because again my dishwasher was hanging halfway out! All the agents I talked to should feel ashamed of their terrible customer service and Samsung should be ashamed that they LIE on their website.
Published: February 24, 2019
Brett of Lititz, PA
Source: consumeraffairs.com

I do not have to rinse the dishes. Delay start, short cycle. The inside bot
I do not have to rinse the dishes. Delay start, short cycle. The inside bottom rack has many ways to place the dishes in. The utensil rack is the whole length of the inside of the dishwasher. The top rack has where you can put in wine glasses where they are held in place with individual holders. It is black with stainless steel inside. I love how clean the dishes come out. Also no water spots. It is so quiet that you dont even know it is on.
Published: February 24, 2016
Carol of Erial, NJ
Source: consumeraffairs.com

Samsung dishwasher a major POS! Even brand new out of the box it never work
Samsung dishwasher a major POS! Even brand new out of the box it never worked right. A hole in the washer kept setting off the water detection alarm which shut the cycle off. Had someone out, couldnt find it... you know the rest. Out of warranty. Good luck sir. Thank you very much! I wouldnt pay to fix this garbage but I will put the cash down on some other brand.
Published: November 15, 2016
Karl of Arvada, CO
Source: consumeraffairs.com

I have a Samsung dishwasher that was manufactured in 2011 (model number DMT
I have a Samsung dishwasher that was manufactured in 2011 (model number DMT400RHS). It has several physical defects. The lower front cover (part Number AP4342361) caught on the door repeatedly and bent, which requires me to periodically rescrew it to the dishwasher. A prong on my upper dish rack snapped off and is rusting. The dish rack rollers (part Number AP4342187) pop off of the dish rack repeatedly.The biggest problem, however, is that a metal piece of the interior cabinet has partially detached and bent. It prevents the lower dish rack from being pulled out or pushed in without a great deal of effort - particularly if it is weighted with plates. I was told by a Samsung authorized service technician that this problem could not be repaired but that the part was under a lifetime warranty. Unfortunately, since I am not the original purchaser of the dishwasher (the previous owners of my home installed it), Samsung will not offer me any compensation or assistance in finding a solution.
Published: June 14, 2016
C of Sarasota, DC
Source: consumeraffairs.com

I have been a fan of Samsung for many years and love the televisions they m
I have been a fan of Samsung for many years and love the televisions they make. I have three of them. I thought I would get the same quality product in their dishwasher. I purchased the DMT-800RHS. This product, simply put is a lemon. The unit has a water fill sensor, that when it gets a little dirty it produced a 9E fault code. This code will come up every couple of months. Same problem with new parts. Its like having a car that when the engine air filter gets dirty it generates a code and renders the car inoperative.This product is the biggest waste of money at $799. Samsung tech service is heartless and do not really care, only to offer to come and clean the part every couple of months for $150 plus tax. If any water falls into the machine while replacing the water fill sensor you get a LE fault code. This is a leak detection fault. Now you must bring the machine outside, turn it upside down, remove some screws (special screws) which are of a torx type and dry the internal parts. It must air dry over night. Simply put this unit is the biggest lemon and Samsung will not acknowledge it. They simply do not care. I will never buy another Samsung product ever again.
Published: February 11, 2016
Joe of Babylon, NY
Source: consumeraffairs.com

I purchased a Samsung DMT300 Dishwasher in October 2011. From day one, the
I purchased a Samsung DMT300 Dishwasher in October 2011. From day one, the dishwasher did not wash dishes. I thought it was the way I was loading it or possibly the detergent I was buying. It has literally broken every glass I had. I have to load glasses on the bottom rack to get them clean (somewhat clean). I have contacted Samsung and Teppermans to have this dishwasher replaced. The customer service at Samsung was shocking. The last fellow offered the extended warranty one time service call; however, he was extremely rude during our conversation. When I asked him why he was so rude, he got angry and said, forget it; I am not offering you the one time service. What? Im still hoping that Samsung or Teppermans will step up and replace this dishwasher that does not work.
Published: November 12, 2012
Deb of London, ON
Source: consumeraffairs.com

2015 most expensive model. Does not clean or dry dishes. Do not buy.
2015 most expensive model. Does not clean or dry dishes. Do not buy.
Published: July 5, 2016
Tammy of Lake Worth, FL
Source: consumeraffairs.com

My dishwasher started to go haywire after only being in my home 6 months. P
My dishwasher started to go haywire after only being in my home 6 months. Plastic pieces are breaking & getting lodged in motor, therefore having user codes and they have to come replace motors, etc. More has happened & at least 10 service calls.
Published: March 31, 2014
NEVA of Columbia, SC
Source: consumeraffairs.com

Dishwasher DW80F600 Series Serial # B00AG9MF106456D - We purchased this dis
Dishwasher DW80F600 Series Serial # B00AG9MF106456D - We purchased this dishwasher 13 months ago for $800 at Lowes. It stopped draining the water last August, so we had it repaired under warranty. The technician they sent out installed all new parts on the machine. It worked well until last night when the problem reoccurred. When I pulled the machine out to find the serial number, I noticed that the frame was badly cracked on both sides. The cracks emanated from holes that were drilled in the bottom front of the frame. Having studied metallurgy, this is called stress crack corrosion, and is normally caused by a vibration. I called technical support and they told us that since the machine was one month out of warranty that they could send out a technician to repair it for $309.00 (including tax), and that they would also extend the warranty for another year at this price. After reading the reviews on this series, we opted to discard it and purchase a model that was not a Samsung.
Published: June 19, 2015
William of Navarre, FL
Source: consumeraffairs.com

I have a Samsung dishwasher that smells horribly. It has from day one. I th
I have a Samsung dishwasher that smells horribly. It has from day one. I thought it must be my plumbing or drains so I have spent $700 on plumbers only for them to find nothing wrong except my dishwasher is junk and stinks! Customer service went around in circles telling me to clean it when I have already cleaned it in every way possible and with everything known to man! I took the whole thing apart and uninstalled it and nothing helps. Samsung wont do anything about it. It is under 1 year old.
Published: April 18, 2017
Kristen of Nokomis, FL
Source: consumeraffairs.com

Dishwasher doesnt clean dishes. Also had fridge. Over $2000 freezer froze s
Dishwasher doesnt clean dishes. Also had fridge. Over $2000 freezer froze so bad it wouldnt open anymore. Finally recd voucher for new fridge. Bought a Frigidaire. Works great. Refund after buying fridge: $900. They need to stick to electronics.
Published: January 7, 2016
Grace of Ellenton , FL
Source: consumeraffairs.com

Bought samsung dishwasher 10 months ago and the front door got discoloured.
Bought samsung dishwasher 10 months ago and the front door got discoloured. When called customer service they said its outside of the guarantee and that its cosmetic damage? I dont use this machine daily. Its only 1 person using it so I dont misuse it. I will never buy any products from them and will inform all my family and friends not to. Also dishes after washing are not clean as. The previous 2 people said, poor quality, never again from samsung!
Published: June 29, 2015
Grace of Ottawa, ON
Source: consumeraffairs.com

Day 1 after purchasing I realized it doesnt wash well, it doesnt dry well,
Day 1 after purchasing I realized it doesnt wash well, it doesnt dry well, only 1/2 the items come out clean. I will NEVER buy another Samsung item. I should have looked for reviews 1st. Lesson learned. There are hundreds of bad reviews on these dishwashers. And, I am sure they are correct. These DWs SUCK!
Published: May 28, 2016
MARIETTA of Marietta, NY
Source: consumeraffairs.com

We paid top dollar for a Samsung dishwasher. I could not understand why it
We paid top dollar for a Samsung dishwasher. I could not understand why it did not clean as well as my one that I got rid of that was over 15 years. It is old. I finally figured it out. You have to clean the dishes first before you put them in the dishwasher, new concept for a dishwasher. If you just scrape them off, in about a year you will have to replace the CASE Brake Assembly because particles get into it and you cant clean it out, as you once could in the older ones. The part is at least $80.00 not including labor. I have always heard you get what you paid for, not so with this, It is junk. Dont waste your money.
Published: May 12, 2016
Pat of Lawrenceville, GA
Source: consumeraffairs.com

We bought all Samsung appliances for our new home. The fridge lasted 2 year
We bought all Samsung appliances for our new home. The fridge lasted 2 years, needed a new motherboard and fan. Our washer is the exploding machine, on recall, check if you have one... Our dishwasher broke 5 times in two years, we had to pay servicemen 120 bucks each time to look, motherboard, seals, racks, etc. Everything replaced. Samsung service said initially they would replace machine before one year, but it dragged out longer, so they said, Too bad youre no longer under warranty. It was never fixed. A so-called Samsung guy showed up, said we should not use Rinse Aid, causes bubbles. I laughed at him. No one from Samsung had anything on file he came to our home. I met two people last week at Lowes looking for a dishwasher, they had the same machine I did. We laughed. Never again. Samsung dishwasher the worst ever! Stay away!
Published: May 4, 2017
Steve of Milton, ON
Source: consumeraffairs.com

So much confusion between Samsung and Lowes. Anyway, the dishwasher makes a
So much confusion between Samsung and Lowes. Anyway, the dishwasher makes a HORRIBLE noise during the 2nd cycle. I have it a little over 1 year. Its been making the sound for a few months. So frustrated and disappointed. I have to pay $100 plus to get a serviceman out here. I dont want to considering the dishwasher is still new to me.
Published: October 5, 2013
Jason of Roslyn Heights, NY
Source: consumeraffairs.com

Our Samsung DMR77LHW model that we purchased as part of a kitchen renovatio
Our Samsung DMR77LHW model that we purchased as part of a kitchen renovation some 5 years ago has been a source of frustration for the last 4 years. We had it repaired twice under an extended warranty (thank God!!); the first time just a year after purchase (replaced circuit board) and then again this past winter (entire top rack, door gasket, top rotary washing arm). Between those 2 service calls (and continuing to this day), nothing but poor performance and failing parts: Brittle and broken rack clips, recurring SE error (and now a PE code yesterday!) during normal cycle, cleaned dishes and glasses with odd food particles caked on, very wet items after the drying cycle, etc. We will be replacing this piece of cr*p in the next month because we have endured it long enough. Shame on Samsung for STILL producing such low quality products 5 years after we bought our own. I thought that this manufacturer would improve its appliances based on all this consumer feedback, but apparently Samsung doesnt care about that. So, junk products + poor customer service experience = a company to boycott. Bye bye Samsung. You have lost another client. Not just for dishwashers, but your ENTIRE line of products, I.e., Mobile Devices, TV & Audio, Cameras & Camcorders, PC monitors & Printers, Home Appliances, and Memory/Storage (as per your products list at Samsung.com). You will not get my business again!
Published: September 13, 2015
Greg of Pincourt, QC
Source: consumeraffairs.com

DW80F600UTS/AS - Worst consumer experience in my life. Unit failed last mon
DW80F600UTS/AS - Worst consumer experience in my life. Unit failed last month of warranty. Door latch defective, sensor controlling cycles defective. Did not go through cycle, dishes dirty and not dry. 3 visits from authorized repair, 2 after warranty expired. Repairman installed new improved sensor. Finally agreed to refund, but now claimed unit had to be depreciated. Then came the totally outrageous part: to get refund, consumer must cut power cord purchased separately with the unit (no refund for that), take a picture of cut cord. Then, consumer must remove decal attached to door, affix it to refund request, and send it to company. Decal could not be removed - took a photo of it next to cord. Not enough! Told to use a straight razor, no exceptions! It still doesnt come off. Imagine giving this advice to an 80 year old with a tremor? This company needs a major overhaul. Policies designed for maximum profit and will not honor warranty for defective product.
Published: January 28, 2015
Lily of Valparaiso , IN
Source: consumeraffairs.com

I purchased a Samsung Dishwasher Model Number: DW80F600UTS/AA on June 22, 2
I purchased a Samsung Dishwasher Model Number: DW80F600UTS/AA on June 22, 2014. Everything seemed to be working fine until November 30, 2014. We had issues with the Dishwasher, Product Symptoms: Operation/Doesnt work/Doesnt dry. This was covered under Samsungs warranty within a year. It is now August 2015 and were already having another issue with this Dishwasher - we had an appliance repair person come to the house and he tells me we now need a computer board for this dishwasher. One hundred something dollars and thats just for the part, thats not covering labor to install the part. The Technician is telling me if you have any sort of voltage issues these Dishwashers will need parts replaced.What is getting me angry is that we have a whole house surge protector protecting our main breaker and were still having issues. I would expect issues after several years say 4, or 5 not within the first year to year and 1/2. I contacted Samsung Customer Service and explained to them the latest issue. I also explained to them there was another issue several months after we bought this Dishwasher. Samsungs reply was its over the warranty, period. You used to buy appliances from Sears no less that would last years, now you pay good money thinking youre getting a good product - Samsung no less - and this is the way they treat you. It is not right. Period.
Published: August 18, 2015
Charles of Sarasota, FL
Source: consumeraffairs.com

Built new home 2010. In April 2014 after four years, dishwasher, a househol
Built new home 2010. In April 2014 after four years, dishwasher, a household of only 2, this dishwasher would not go into start mode and lights were flashing. Called Samsung, they advised no problems reported. Not under warranty, nothing they can do. Called for service they indicated it would cost more to repair, buy a new one. 5/30/14 purchased new same model since only model the store offered. In Jan 2015 dishwasher started to experience the same issues as my 4 yr old model. Still under warranty, Samsung repaired. Aug 2015 the dishwasher is again having the exact same issues. Samsung although stated the sensors have 5 yr warranty now they say they dont and will not repair. This dishwasher has a major problem and us the consumer is paying off it. Do not purchase this model.
Published: August 10, 2015
T of Wilmington, NC
Source: consumeraffairs.com

The Samsung contractor came to fix the dishwasher five times and had no clu
The Samsung contractor came to fix the dishwasher five times and had no clue how to service a dishwasher. They blew a circuit and caused the microwave to start having electrical sparks and sizzling noise. I had to call them to come back. They weren’t too concerned about putting the customer at risk when I called Samsung many times. They are the worst customer service and still have not received a replacement dishwasher after 7 months. Don’t buy Samsung cause the customer service reps are horrible.
Published: October 6, 2019
Anonymous of New York, NY
Source: consumeraffairs.com

Our dishwasher nightmare continues. We purchased our dishwasher in May 2014
Our dishwasher nightmare continues. We purchased our dishwasher in May 2014 from Lowes, replacing a Kitchenaid. The salesman at Lowes talked us into the Samsung when I specifically said, anything but a Samsung after a terrible experience with their refrigerator. He said that Consumer Reports gave it top ratings and led us to a specific model that had all the features we wanted. We reluctantly bought it but we got a great deal on it. Right after it was installed, there was water left in the bottom after the installer left. I assumed it was because he ran it through some abbreviated cycle so I loaded it, ran the dishes through a cycle and, when I opened it, the water was gone. I thought the problem was solved.About 4 weeks later, I opened the dishwasher to load some dishes and, again, there was standing water in the bottom but the smell was terrible. It was like a combination of old garbage and stagnant water. We called the service department at Lowes because we bought the extended service plan on the dishwasher. The man from A & E came over, looked it over and said - to make it so I did not have to pay for a service call - we will say it was food in the disposal and told me to buy a product called Affresh and use it once a month in the dishwasher. A few days later, I ran one of the Affresh treatments in the dishwasher and for 2-3 days, the dishwasher was fine. No smell, no water in the bottom. But then the smell came back.About a month later, another service man came from A & E and told me that there was nothing he could do about it because the problem was that the dishwasher was draining through my garbage disposal, and the water and smells were backing up from that. He told us we needed a plumber to put in another drain for the dishwasher! REALLY? This is the third dishwasher weve had in this home and the first that we have experienced problems like this with!We went to Lowes to talk to someone and were sent to someone in installation. There, another installer was sent to my house to take a look and he removed a loop that was in the flexible tube from the dishwasher to the garbage disposal. This seemed to stop the water problem. But the smell is still awful! A few nights ago I was loading dishes and my husband walked into the kitchen (about 20 feet away) and he asked me what that terrible smell was!I am trying to be patient and give Lowes a chance to help. I am trying to believe that Samsung will do the right thing. I am losing my patience and my faith. I am afraid to try any of the usual things like white vinegar, Borax, or anything else because the machine is only 6 months old. No more Samsung products for us. Not worth any amount of money saved for the problems they deliver!
Published: September 27, 2014
Maria of Whitesboro, NY
Source: consumeraffairs.com

We have had problems w/ the Samsung DW80F60OUTS dishwasher from its install
We have had problems w/ the Samsung DW80F60OUTS dishwasher from its installation from Home Depot to its operation. Previous problems involved Samsung not installing the proper electronics in the door - it had 2 different types of the electronic programs; the door seals leaked; it did not clean the dishes. The current problem is that the water entry or draining does not perform. The Smart Auto light is flashing. The soap dispenser does not open. Dishes from the last operation are dirty. Called the local SS authorized repair company which will come out and properly repair this poor excuse for a dishwasher. If it had not cost so much I would give it to the monthly large item pick up for the dump. Purchased in July 2015; we do not like it at all. Glad we bought the extra repair service contract which takes effect after the SS warranty. Should have bought a Whirlpool or GE dishwasher.
Published: February 23, 2016
ROGER of Toledo, OH
Source: consumeraffairs.com

I bought a package deal of Samsung appliances when I moved into a new home.
I bought a package deal of Samsung appliances when I moved into a new home. Fridge, Microwave, Stove and dishwasher. After 3 months the dishwasher started to leak. We had numerous service calls to fix it. It would be fixed for a short time and then leak again. At one point it quit completely. We had to shut the breaker off because it just kept flashing and beeping. Eventually they deemed it unfixable and was to issue us a check for the cost of the dishwasher in March 2017. We have yet to see a check 6/24/2017 and the dishwasher is completely unusable as it has flooded our kitchen and warped my wood floors prior to that... We were given a number to contact for Samsung claims for the floors and after many call, and told we would have someone call back they have NEVER CONTACTED US.The Samsung fridge started making noises about 6 weeks ago... (How convenient after the year warranty). Anyway I had the repair man come out last week and he informed me that there are 5, yes 5 recalls on the parts. It is Currently in my kitchen completely unusable.These appliances are less than a year and a half old. This is not ok... It is unacceptable to sell crap like this at the price it is and get away with it. I AM NOT MADE OF MONEY. NOR HAVE I EVER BOUGHT A KITCHEN FULL OF APPLIANCES. SO IT WAS EXCITING... AND NOW ITS A NIGHTMARE. If I could give you NO STARS I WOULD!
Published: June 25, 2017
Hayley of Camdenton, MO
Source: consumeraffairs.com

We bought our appliances from Lowes a little over 2 years ago. Our ref. the
We bought our appliances from Lowes a little over 2 years ago. Our ref. the ice maker went out after a year and two months, cost too much to replace. Dishwasher wash glass and dishes about half clean. We would not buy anything of Samsung. We are not please at all with what we have. Look good but they are not what they should be.
Published: March 10, 2018
James of Fancy Gap, VA
Source: consumeraffairs.com

Within two weeks of buying our new home, the brand new Samsung Dishwasher (
Within two weeks of buying our new home, the brand new Samsung Dishwasher (Model DW80J3020US) malfunctioned when we were not at home, spilling gallons and gallons of water onto the floor. This resulted in our hardwood floors buckling and our master bedroom carpet needing to be removed and our entire house needing to be dried out. Samsung customer service took no responsibility for any of this ---- all they would tell us is the dishwasher was out of warranty. This is the one of the most horrific experiences we have ever had with a product ---- this company should be out of business and their customer service sucks worse than their appliances. I wouldnt even rate them with one star. NO ONE SHOULD BUY ANY SAMSUNG KITCHEN APPLIANCE.
Published: January 25, 2018
Brenda of Lebanon, PA
Source: consumeraffairs.com

We purchased a Samsung dishwasher 2 years ago. Within 2 months it broke dow
We purchased a Samsung dishwasher 2 years ago. Within 2 months it broke down and had to fight for a replacement. Last week the second one broke down and Samsung said it is out of warranty and they would not help in any way. We had to have it repaired at a cost of over $300.00. Bad customer service and terrible appliances. I have since heard this complaint from other people that unfortunately purchased a Samsung appliance. Never again.
Published: July 30, 2019
Bernadette of Pickering, ON
Source: consumeraffairs.com

I purchased my Samsung and the extended warranty. Ive had Sears out here 4
I purchased my Samsung and the extended warranty. Ive had Sears out here 4 times and they called Samsung. The Sear service tech called Samsung and the rep at Samsung said since its a high volume ice producing unit and the ice sometimes shatters. WTF!!! It produced great ice cubes for the first year! I then called Samsung and talk with management. They have agreed to send a tech from Samsung to have a look at no charge. To call this refrigerator a lemon, Sears has to send out a tech out 4 times and order new parts 4 times, so thats 8 visits! Im now waiting for visit # 5 and need to order parts two more times to get rid of this lemon.Im so pissed off at Sears for wasting my time and making me go through a painful process to solve my issue. Dont buy anything from Samsung, because its junk! I had to replace Samsung Dishwasher after 3 years. Also, read the fine print on the warranty. Im winning this war and next time they come back, I will say order some parts until I hit their quota. By that time I will have cost them close to $1500 in service calls. I would recommend extended warranty on every dishwasher and refrigerator you buy. I replaced the piece of crap Samsung dishwasher with a Bosch and love it and I purchased a 5-year service agreement.
Published: December 13, 2013
Jeff of Fall City, WA
Source: consumeraffairs.com

We purchased a brand new dishwasher with all the bells and whistles. It wor
We purchased a brand new dishwasher with all the bells and whistles. It worked nicely at first - very quiet, steam-venting function, and fun little function noises. However, we noticed within a few days that it was leaking. Called Samsung and they got a tech out a few weeks later to repair it. Our wood flooring was damaged. The repair helped for about two days and then it was back to leaking. Now it’s been over a month and we still can’t get Samsung to repair, replace, or even return our correspondence. We’ve been stuck in specialty claims, trying to negotiate with the repair company ourselves, who says Samsung won’t pay them, so they won’t come back. We’ve asked and been told that our claim has been elevated but no contact by phone or email for a week now - again. This is the worst customer service I have ever experienced, and it is obvious that the service promise on their corporate website is a lie.
Published: October 20, 2020
Michelle of Springfield, VA
Source: consumeraffairs.com

Has anyone purchased Samsung stainless steel dishwasher Model No. DW80M2020
Has anyone purchased Samsung stainless steel dishwasher Model No. DW80M2020US? Having water remain on door, even when I put on high heat. Did not have this with my prior GE dishwasher. After reading all the complaints it has me second guessing my purchase from Home Depot. Installed 7-14-2017.
Published: July 28, 2017
Joan of Crown Point,, IN
Source: consumeraffairs.com

I purchased this dishwasher from The Bay in July 2017, as it matched my oth
I purchased this dishwasher from The Bay in July 2017, as it matched my other dark SS appliances. I could not install it until May 2018. Worked great until November 2018. Then we heard a grinding noise in the middle of a cycle. At first we thought it was the water wall arm. Was have since determined it is the Drain pump. Nothing has been caught in the drain that we can access. I live in a remote part of BC on the coast where I travel by ferry. It is impossible to get a Service guy to come here, have been waiting 3 weeks now. I called Samsung 4 times asking if they would at least pay for the cost of a new pump which is about $150. They said NOT UNDER WARRANTY. Go figure a $1,000 dishwasher doesnt last 6 months after install. My previous 20 year old Kenmore worked and is still working when I gave it to my parents. PLEASE DO BYPASS ANY SAMSUNG DISHWASHER PURCHASE. You will have nothing but problems within a short period of time.
Published: December 10, 2018
Monica of Other
Source: consumeraffairs.com

I scrolled down and read the reviews until the Dec. 28, 2010 entry where I
I scrolled down and read the reviews until the Dec. 28, 2010 entry where I found someone who had the same dishwasher as I have: DMR57. I loaded my dishwasher last night, put in the soap and shut the door to start it. When I touched the start button, it was dead. The whole touch panel was dead. Thinking somehow a breaker had blown, I checked on that and it had not. The machine was just dead. My husband is an electrician, but he didnt even get a chance to check the electrical. He shut the door and something inside, the latch broke. Now the door doesnt latch. We bought this unit in September 2008. After having it for two weeks back then, we called the service department explaining how touchy the control panel was. If you just skimmed the panel, you could turn it on or off. The instrument was replaced but it is still extremely sensitive. We began to put the touch panel in the child lock mode when in use and when not in use. By doing so protected the touch panel; we couldnt turn it on or off. It is awful when the dishwasher is on and in mid-wash cycle and you accidentally touch or skim the panel and the whole machine is turned off. This dishwasher does not restart from where the cycle was shut off. You have to restart the wash cycle from the beginning. Weve decided to replace the dishwasher with another brand instead of fixing this one. Dishwashers should last some 10-15 years. We will not be buying a Samsung. I must say that we have a Samsung refrigerator that I just love! I may jinx myself, but lets hope not.
Published: July 17, 2012
Kb of Pittsburg, KS
Source: consumeraffairs.com

You purchase a dishwasher for $500.00 and it needed repairs 3 times after t
You purchase a dishwasher for $500.00 and it needed repairs 3 times after the warranty ran out, and will be sending it to the junkyard within 2 1/2 years after purchase, I will never purchase another Samsung product again! Dont waste your money!
Published: March 4, 2019
Kris of Lansing, MI
Source: consumeraffairs.com

Model #DW80H - Since day one it has not cleaned the dishes. Until the first
Model #DW80H - Since day one it has not cleaned the dishes. Until the first service call it leaked out of the left side. That got fixed by replacing the lower wand however there was no improvement in cleaning the dishes. Fourth visit replaced the upper wand and no improvement whatsoever. Sent pictures of inside of unit after a cycle and am now waiting for a reply from a special agent from Samsung to get back to me. Will keep you posted but I think you know where this is going...
Published: April 15, 2015
Steve of Queensville, ON
Source: consumeraffairs.com

Have had problems with the bottom freezer frosting since the first year of
Have had problems with the bottom freezer frosting since the first year of purchase. We had techs service it several times. We were told nothing is wrong but still frosting. We are now out of warranty and are asked to pay $120 service fee to check it again. Now we are getting severe frosting. Stay away from Samsung appliances. We also had a problem with our Samsung dishwasher as well. Brand new appliances with issues.
Published: June 27, 2015
George of Statenisland, NY
Source: consumeraffairs.com

How can we all have the same terrible experience and nothings done about it
How can we all have the same terrible experience and nothings done about it. Who do we have to complain to, to stop this? Besides not buying another Samsung product, how do we hurt their pockets. This is a rip off, this product isnt even a dishwasher, this is false advertisement.
Published: October 31, 2016
Jason of Allentown, PA
Source: consumeraffairs.com

We purchased the Samsung Dishwasher to match our other Samsung appliances,
We purchased the Samsung Dishwasher to match our other Samsung appliances, both of which we have never had an issue with. The washer has broken once on month for the year we have had it. We have had innumerable service calls. They have replaced the main board twice. Everything from the pump to the latch have been replaced. Multiple error codes, the machine never works. We are always hand washing dishes, either because we are waiting in service, or if the machine is working you have to wash them before you put them in the dishwasher, per our service man, our dishes were too dirty. Or you have to wash them when they come out of the dishwasher because they are dirtier than they were when you put them in. The dishwasher recirculates the nasty water, evenly distributes it around to all your dishes and then bakes the dirt on in the heated dry cycle. Our friends have a 1990 broke down dishwasher. The door wont shut on. It sound like street sweeper, but it gets the dishes cleaner than our Samsung. What a shame! Our factory warranty is a service warranty, they will just keep fixing it till the service tech deems in unrepairable. You would think someone would have the sense to replace the machine and cut costs. Sounds like even if they did I would still have issues.
Published: April 1, 2015
Amanda of Jacksonville Beach, FL
Source: consumeraffairs.com

All of my appliances are stainless-steel and the only one that is rusting i
All of my appliances are stainless-steel and the only one that is rusting is my dishwasher Samsung serial # a3jag9mc00186-1v model # dmt 400rhs. When I called the company to complain about the rust on the door of the dishwasher, I was told that it was cosmetic and not covered by the warranty, which I knew had expired. I was further told that it [the rust] was due to environmental elements. None of my other appliances, which, by the way are not Samsung, did not rust! This is a defective product that should be addressed at Samsung. I will never buy another Samsung product again! Transaction # when I spoke with executive customer services: ** .
Published: November 14, 2014
Ray of Mahopac Falls, NY
Source: consumeraffairs.com

Same experience as those described. Dishwasher does not clean dishes, smell
Same experience as those described. Dishwasher does not clean dishes, smells and does not dry. Thought we had a problem with hard water but after reading reviews, looks like it is not the water. Purchased in May of 2013. Bought Samsung kitchen package and washer and dryer. Also having issues with dryer working properly. Only dries clothes on timed dry.
Published: March 10, 2015
Diana of Portage, MI
Source: consumeraffairs.com

Prior to purchase, I checked Consumer Reports. It had a good rating for Sam
Prior to purchase, I checked Consumer Reports. It had a good rating for Samsung dishwashers, other the plasticware not having good dry results. I wish I had seen these reviews prior to my purchase. My dishwasher has had every problem that each of you has stated - leaking, heating element errors, now not drying or washing well. I have 1 1/2 months left on my warranty and I am still trying to get Samsung to fix it.
Published: February 26, 2016
Carol of Painesville, OH
Source: consumeraffairs.com

Defective design. Food lodges in seals and dishes have food particles on th
Defective design. Food lodges in seals and dishes have food particles on them.
Published: September 2, 2013
Reid of Shuniah, ON
Source: consumeraffairs.com

I have a Samsung dishwasher and refrigerator. We bought them at the same ti
I have a Samsung dishwasher and refrigerator. We bought them at the same time, thinking Samsung is a good name. Wrong! Our dishwasher has never worked right since the first day we got it. It would never dry the dishes. Now, our refrigerator is broken. I am fairly handy, so I was able to fix it myself. However, I needed to know the correct part number to order for my french door. So I called customer service only to be told that they were not allowed to give part numbers out over the telephone. They would ship it to me at a cost that was double what I could get it for on Amazon. They then directed me to their website, where I could look the part number up myself. However, they didnt tell me they would charge me $5 to look up the part. If you are thinking about Samsung kitchen appliances, I would stay as far away as possible.
Published: February 19, 2019
Rick of Madison, IN
Source: consumeraffairs.com

Samsung dishwashers expensive and I still have to wash and rinse before I u
Samsung dishwashers expensive and I still have to wash and rinse before I use it. I thought Samsung was the best but very disappointed.
Published: January 19, 2018
Barbara of Uhland, TX
Source: consumeraffairs.com

I love all Samsung products. My dishwasher is no exception. Very good perfo
I love all Samsung products. My dishwasher is no exception. Very good performance and cleaning. It also looks good. It is quiet and cleans deep without a lot of pre-washing.
Published: January 21, 2018
Jeanne of North Las Vegas, NV
Source: consumeraffairs.com

This series DW80F600 dishwasher showed signs of high temperature heating er
This series DW80F600 dishwasher showed signs of high temperature heating errors when it was only 10 months old. We called support and were told that it would cost a certain amount ($273.43 to be exact) to have someone come and look at the machine. Just look at it, not fix it! WE went ahead and had them look at the problem and of course, the part needed wasnt under any sort of warranty. Now just over a year old and we are are stuck with a $498.75 bill for a machine that still doesnt work. The error lights came back on the very next day! We could have purchased a brand new dishwasher for much less and gotten much better results. I am warning all who think purchasing this machine, to rethink that plan!! This is the worst dishwasher on the market.
Published: December 31, 2014
Leslie of South Burlington, VT
Source: consumeraffairs.com

This is the first and last time that I will write a review for a Samsung pr
This is the first and last time that I will write a review for a Samsung product, because I will never be purchasing one again. Until my last experience with Samsung, I believed that they were a good company with solid products. As a consumer, I expect my product to work as designed and for that manufacturer to stand behind whatever warranty may accompany that product; pretty simple. I have never actually taken the time to write anything like this and post it on the internet, but here is my story and I truly hope that it dissuades anyone from purchasing a Samsung product under the false assumption that you have the backing of the manufacturer if anything should go wrong with your product.I purchased my dishwasher (Model # DW80F600UTS) in mid April of 2014 from Lowes. I paid around $500 and for the money, it did the job. In February of 2015, less than a year after I purchased the unit, it started having problems. Like you might read on countless other reviews and forms, the smart auto and heavy lights would start flashing 10 minutes into the cycle, the dishwasher would drain, and the dishwasher would not clean the dishes. Upon investigating the issue, I discovered that this is an indication that there is a problem with the float switch. Again, simple problem, but with the number of issues related to this one topic, it is very clear that there is a defect in the dishwashers design. Here is a complete list of the calls I made to Samsung and the numerous challenges I encountered:February 18, 2014 - Called and described the problem. Samsung contacted an appliance service company (So Cal Tech, Inc.) in my area to address the issue. February 20, 2014 - Service center calls me to set an appointment to fix the issue once they receive 2 parts, the float switch and main board. Parts will be in in 2 days and we will be there to fix the dishwasher. February 26, 2014 - I call the service center because they have not called to set an appointment. The parts arent in yet, we will call when they arrive. March 2, 2014 - Service center calls and sets the appointment to come fix my dishwasher. March 5, 2014 - Repairman arrives. Extremely rude to my wife. Curses his company as he tells her that they only sent him 1 part he needs. Repairman leaves, dishwasher not functioning. I call the service center... We will have the part in in 2 days.March 9, 2014 - I call the service center because they have not called to set an appointment. The part isnt in yet, we will call when they arrive. March 16, 2014 - Part arrives, repair scheduled. March 19, 2014 - Repairman arrives, installs the main board. Dishwasher appears to run ok, but after the repair man leaves, it does the same thing. I call Samsung and I am told they need to fix the float switch again. I tell them that I am not going to accept that, so I am transferred to their executive customer service team. I explain the issue and they put it in review to have the unit replaced. I am promised that they will call back within 48 hours.March 26, 2014 - Instead of a call back from Samsung, I get another repair center. This time they tell me that I am going to be charged for the service. I say absolutely not, and that I will call Samsung. Again, I am transferred to the executive customer service team, who states they dont know why I wasnt called back and they couldnt find a note on the review in their system. Again, I am told that they are going to review the case for replacement and that I will hear back in 48 hours.April 2, 2014 - Samsung never calls back. I call again. Transferred to the executive customer service team. This time, I tell the nice lady on the other end of the phone that I am not going to accept a call back and that I wanted to speak to someone that could resolve this issue immediately. She talks over me for a minute, reciting the process that I have to follow, after which, she hangs up on me. I call back, enraged, transferred to the executive customer service team. Find out that the lady that just hung up on me has closed my pending issue ticket. I explain what I have been through, I am promised a call back from the supervisor of the executive customer service team.April 9, 2014 - Guess what, Samsung never called back. I call, get transferred to the executive customer service team and like an idiot, I allow them to do ANOTHER review. I ask the representative to take notes on the entire story. At the end, I ask what he has written down (there were several times I was on hold for him to put the notes in the system) and he hasnt recorded a single note. We go through it again, he reads it back to me. And I am PROMISED a call back in 48 hours.April 15, 2014 - Getting sick of this yet? I am. No call back from Samsung. What they did do, is have another service center call me and offer to come fix the dishwasher. Just as I am about the explode, they also inform me that I am out of warranty and that I will be charged if they come to fix it. April 22, 2014 - Now Im here. 20 hours on the phone with Samsung over a $500 dishwasher and all I ever wanted them was to stand behind their product. Thanks Samsung. Dishwasher is still not working and I am done spending my time on trying to get Samsung to do anything about it. If you read this and still buy an appliance from them, then I hope you spend a couple hundred extra bucks on an extended warranty... youre going to need it.
Published: April 22, 2015
jeff of Irvine, CA
Source: consumeraffairs.com

Like all the other complaints Ive read. I have a Lemon in a Samsung dishwas
Like all the other complaints Ive read. I have a Lemon in a Samsung dishwasher model #DW80F600UTSAA installed Jan 2014. It has had numerous lights come on with different problems. Now its out of warranty. Home Depot has told me they will get the parts covered but I will have to pay the labor of $190. The dishwater is not worth it. Ill use the $190 toward another dishwater. Ill never again buy a Samsung product.
Published: March 12, 2015
Jannette of Dalton, GA
Source: consumeraffairs.com

Dishwasher never worked well. I complained to Lowes 2 weeks after purchasin
Dishwasher never worked well. I complained to Lowes 2 weeks after purchasing but nothing was done. Then the dishwasher stopped working completely. I called Lowes and they had a crew come out twice and try to fix it with no luck. We have been without a dishwasher for over 5 weeks. Lowes said we had to contact Samsung so Samsung could issue a refund back to Lowes. I wonder how much longer that will take?! Another month?
Published: January 30, 2012
Joi of Lees Summit, MO
Source: consumeraffairs.com

Our new apartment has a half-wall between the kitchen and living room. We w
Our new apartment has a half-wall between the kitchen and living room. We wanted a quiet dishwasher. The salesperson at Best Buy said the Samsung was the quietest on the market, so we bought one. It stunk when we opened it, but thought that it simply had to be used and the stink would disappear. Boy were we wrong. It is now 8 months later, after trying different detergents such as Finish gel and tablets (which we have had good success with in our old dishwasher), vinegar, etc. and the rotten fish stink is still just as strong as day 1. I dont know if the dishwasher is quiet because of built-in soundproofing or just that we cant get close enough to it due to stink to hear it. NOT happy.
Published: March 20, 2014
Bob of Winnipeg, MB
Source: consumeraffairs.com

I have struggled with error code with this dishwasher shortly after purchas
I have struggled with error code with this dishwasher shortly after purchasing it. I owned it for exactly 1 year, 1 month. 1 year warranty was not supported at all. Why do people submit reviews after owning a dishwasher for only 2 months is beyond me. Of course its going to run great! After 1 year they will be singing a different song. Its so quiet now BECAUSE ITS BROKEN!!! I have a 0 decibel DW now, the dishwasher is completely dead. I paid $700 for this dishwasher. I repaired the inlet valve sensor, case assy, and main relay board. I finally gave up after coming across some fine dishwasher from WP on Black Friday. I have a Samsung fridge and its acting up too. I shouldve gotten an extended warranty on both, but it seems, Im reading, that Samsung wont support the products with extended warranties.
Published: December 2, 2014
Sam of Flushing, NY
Source: consumeraffairs.com

Samsung Dishwashers 5E Drain Code Error Flashing Delicate Light Applies to
Samsung Dishwashers 5E Drain Code Error Flashing Delicate Light Applies to many models. After much research, this helped me. Dishwasher went through all cycles but stopped after trying to drain flashing delicate light. Check the drain line and sink drain for plugging and kinks. Make sure the drain pump is working and not noisy. If it is check the motor resistance with a meter replace if needed from underneath the unit Part # DD32-00005A.MY problem was the rubber check valve / check vane at the bottom of the unit was twisted Part # DD66-00045A and would allow water back into the dishwasher. Hence all the complaints about dirty dishes. A Philips screwdriver is all you need to disassemble the bottom portion of the pump assembly from INSIDE the dishwasher and replace it. It is located at the very bottom of the sump outlet and you pull it out with needle nose pliers. Check the pump assembly diagrams online.Remove the small cover panel + clean off the white ECS sensor Part # DD82-01118A. If you get an E1 error check the resistance with a meter and replace from underneath. Clean out all the washer nozzles they plug up with food particles and re-assemble. Run a sanitize cycle with vinegar as described on Samsung website. This worked for me but there are other problems that may cause this like a control board or relay. Good luck! Credit to the ApplianceJunk and Consumeraffairs. Websites for the information on the repair.
Published: February 1, 2015
A of Manotick, ON
Source: consumeraffairs.com

I purchased a NEW Samsung dishwasher DW8OJ 302045-AC from a clearance centr
I purchased a NEW Samsung dishwasher DW8OJ 302045-AC from a clearance centre on July 4/15. I had it installed, July 12th. By July 25th, it would not operate. July 29th I reported it to the Samsung service centre. It was transferred to a local appliance centre who ordered parts, and Sept. 7th, two electronic panels were replaced. It created a new problem. Now Samsung wants me to disconnect it, and they will pick it up, and after 2-3 weeks refund my money. They acknowledge that their product is defective but refuse to replace it or compensate me for the installation or disconnection or inconvenience.By the time I receive my refund, I will have owned this inferior product for almost 4 months and used it only 5 times. Never buy a Samsung dishwasher - this is not an isolated incident. Read the other negative reviews. The Samsung service department is located in eastern Canada. You can e-mail but good luck reaching them in the afternoons. QUALITY CONTROL AND CUSTOMER SATISFACTION ARE NOT IMPORTANT TO SAMSUNG!
Published: September 30, 2015
Janice of Abbotsford, , BC
Source: consumeraffairs.com

Samsung dishwasher Model #: DMT300RFB/XAA - Wont drain, doesnt clean dishes
Samsung dishwasher Model #: DMT300RFB/XAA - Wont drain, doesnt clean dishes, no hot water boost.
Published: July 25, 2015
al of Santa Rosa, CA
Source: consumeraffairs.com

The dishwasher is fairly quiet. It has several wash options as well as a se
The dishwasher is fairly quiet. It has several wash options as well as a separate dry option. The racks fold down so you can put large or unusual shaped items in it. It is pretty but the stainless streaks more than I would have liked. All and all, it works good. I would recommend this dishwasher. Works better than others I have used. Fairly decent price for the quality you get.
Published: March 6, 2020
Norma of Fort Worth, TX
Source: consumeraffairs.com

We purchased our Samsung (46 Decibel) Dishwasher from Lowes in 2014. Since
We purchased our Samsung (46 Decibel) Dishwasher from Lowes in 2014. Since then the dishwasher has required 4 repairs. 3 of the repairs were in the first year of ownership!
Published: November 11, 2015
Danielle of Oregon City, OR
Source: consumeraffairs.com

Ive had ongoing issues with the error code 9E since I purchased a Samsung d
Ive had ongoing issues with the error code 9E since I purchased a Samsung dishwasher 3 years ago. Ive had it serviced 2-3 times per year. I had problems under warranty and under the extended service contract from Lowes. Now I am on my own to continue to struggle with it. I replaced a unit from another manufacturer that was 20 years old that worked better. I am very disappointed and will never purchase another Samsung product. The 9E error code is the water fill tank which can get blocked or dirty. I use dishwashing grease cutting soap occasionally to reduce this problem. But I clean and rinse my dishes with soap and water prior and never put food covered dishes in. This has been a major mistake in purchasing. I intend to replace a less than 5-year-old machine as this error code goes on every other washing.
Published: December 21, 2013
Shannon of Golden, CO
Source: consumeraffairs.com

I purchased a brand new high end Samsung dishwasher thru Lowes. The top bas
I purchased a brand new high end Samsung dishwasher thru Lowes. The top basket looked like it had been jammed into the bracket during the manufacturing process; the left side metal arm that the roller sat on was bent so it didnt fit onto the bracket and the other roller was broken. I called Samsung and they told me I had to purchase another roller even though I explained to them it was brand new. I had heard about their poor customer service thru a friend of mine that had purchased a refrigerator for her retired parents. It took Samsung over a month and a half to repair that brand new refrigerator (which in the meantime meant they had to rent a replacement at their expense). I own Samsung Smartphones, TVs, etc. but this will be the last large appliance I buy from Samsung. Terrible, terrible customer service over a couple dollar part!!!
Published: February 24, 2014
Suzanne of Little Elm, TX
Source: consumeraffairs.com

Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house un
Samsung Dishwasher Model DW80F600UTS - From Day 1, it stunk up the house unless you ran it 4 days a week. I always rinse everything before putting it into the dishwasher. It developed a leak at the seal along the floor, leaving a small puddle of soapy water on the floor. When I reported it to retailer who installed it, it was
Published: September 4, 2017
JOHN of Willowbrook, IL
Source: consumeraffairs.com

We purchased our Samsung dishwasher in late 2014. It needed repair within t
We purchased our Samsung dishwasher in late 2014. It needed repair within three months when water was not pumping out of the bottom of the unit. The repairman said that it was a common problem... so common that he usually had several of the replacement parts on his truck. This time he didnt so it took two trips so there was a total of almost two weeks without the machine. Since then the dishwasher has been very noisy and I should probably call the repairman again but I figure something else will go wrong sooner or later. We did purchase a Lowes extended warranty. I find that the machine is hard to load. Perhaps I should have taken one of my plates to the store to try it out. It cleans ok... not remarkable but no major complaints especially if I wash things well before I put them in. I am sorry that I bought this item.
Published: January 8, 2016
Margot of Port Isabel, TX
Source: consumeraffairs.com

We purchased this dishwasher (DMT800 series) from Lowes and thought we were
We purchased this dishwasher (DMT800 series) from Lowes and thought we were getting a good product. It did not take long to see we were wrong. This appliance has been nothing but trouble since it was installed (by professional, I might add, to keep warranty in effect). Besides not cleaning well, the heating element seems to never fully turn off - no explanation for that. I will say it is quiet when running, but that is about the only good thing I can say.Now, after approximately 17 months of use (one load daily on the most part), it now will come on and not proceed to go through the cycle to wash. Customer service people ask all kinds of questions that are better answered by service personnel and the extended warranty picks a company to provide service who will contact you in two to four business days! What kind of service is that? Pathetic product and undependable repair service - I will never buy another Samsung appliance again.
Published: November 1, 2012
Lois of Trussville, AL
Source: consumeraffairs.com

In September 2017, we purchased the top of the line Samsung dishwasher at H
In September 2017, we purchased the top of the line Samsung dishwasher at Home Depot thinking it would be the last dishwasher we retirees would buy. Unfortunately I can’t tell you the model because my husband threw the manual and paperwork away in disgust three weeks ago when, after two years and four months we sent the dishwasher to the dump. It needed a new pump and the repair would be so expensive we might as well buy a new one. Our model had the storm surge feature, if that helps identify it. Also, the racks were starting to rust. The clean was not as good as the Whirlpool we replaced it with for half the price. We also bought a refrigerator at the same time. We’re attempting to join a class action suit because the ice maker leaks and the ice compartment freezes into a solid block and Samsung refuses to acknowledge the problem. I’ve learned that Samsung, LG, and even some GE appliances use the same inferior parts. I bought Whirlpool because that’s what the repairman owns. But I bought a Lowe’s 5 year warranty on my $326 dishwasher (sale price) so that I’m covered. I distrust the company warranties and their planned obsolescence. Start talking to your friends and associates, I’ve found three others disgruntled with their Samsung appliances. Personally, I would pay a small fortune for an appliance with parts and manufacture in the USA. I’m old enough to know major appliances that lasted 30 years and more. Remember when Made in the USA was a guarantee of quality? Not assembled in the USA with parts made in Mexico or China. Thank you for allowing me to vent, and please don’t buy Samsung.
Published: February 6, 2020
Janet of Nags Head, NC
Source: consumeraffairs.com

I have had this dishwasher running now for a month. From the first load it
I have had this dishwasher running now for a month. From the first load it has not washed my dishes properly. I always have food particles left on my dishes. I had a service tech come out and state, that is how Samsung dishwashers perform. You have to wash your dishes in order for it to wash the dishes. When I called Samsung to complain and verify what the tech stated, they initially told me that no pre-rinsing or pre-washing was required. But 5 minutes into the conversation, they tell me that the tech is correct, dishes must be pre-washed and pre-rinsed.The service tech had also told me that the Samsung dishwashers are notorious for leaking. He has to replace hoses and units all the time because the plastic tubing gets pin hole leaks from wear and tear off the hot water coming in and out of it. Buyer be aware! Now I go back to Home Depot and they will not return or exchange the product because it has been more than 48 hours since we have had it (but less than 90 days from purchase, and less than 30 from installation - and installation was paid for separately when we were ready to install as we were going through a kitchen renovation and needed more time for the cabinets to be completed). Reading on these Consumer Affair complaints, it looks like its time for a class action lawsuit.
Published: August 30, 2017
Tanya of Orange, CA
Source: consumeraffairs.com

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