Name: Samsung Television Troubleshooting
Brand: Samsung
SKU: N/A
Price: 1499.99 USD
Availability: InStock
Rating: 4.8 (5 reviews)

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Samsung Television Troubleshooting

If you're looking for help fixing your Samsung Television, look no further! Our comprehensive Samsung Television Troubleshooting guide will explain common issues, provide tips, and show you how to read your model's error codes.

Samsung TV is not showing pictures
If your Samsung Smart TV has picture problems, try to troubleshoot the issues as follows:
Check if the red standby light is on. If it is on and the TV is not showing pictures, press the power button on the remote or on the TV itself.
If the TV is not turning on and the red standby light is off, press any button on your TV except the Power button.
Unplug the TV for 30 seconds from the power outlet and then plug it into a working outlet.
If you see dots, spots, or lines on the screen, visit the Samsung Support Center to request service. Lines on the screen can indicate a cracked screen.
If the TV picture is flickering, turn off LED Clear Motion. Go to Settings > Picture > Expert Settings > Auto Motion Plus Settings > Auto Motion Plus > Custom > LED Clear Motion.
Perform a picture test by going to Settings > Support > Self Diagnosis > Picture Test. Follow the on-screen directions to fix the issue.
Try turning off energy saving by going to Settings > General > Energy Saving or Eco Solution. Set the option to OFF.

Samsung TV is not recognizing HDMI
Your Samsung TV can fail to recognize an HDMI cable if you have not powered on the connected device, you have selected an incorrect source, or you are using a damaged cable.
However, you can troubleshoot this issue as follows:
Press the power button on the connected device to verify that you have powered it ON.
Set the source on your TV to the same port you connected your device to. If your device is in HDMI port 1, the source on your TV should be HDMI 1.
Disconnect the HDMI cable from both ends and reconnect it.
Try connecting the HDMI cable to a different port.
Connect a different device to the HDMI port and see whether it works. If it does, schedule a repair of the previous device or contact the manufacturer.
If you determine your cable and the external device are working well, you have an issue with your TV or the HDMI ports.

Samsung TV is not connecting to Wi-Fi
If your Samsung TV fails to detect a specific or any wireless network, start by navigating to Settings > General > Network > Network Settings > Wireless.
Check whether your TV has listed your Wi-Fi network. If it is not listed, you’ll have to check whether the TV has hidden your network. Select Add then enter the name of the network.
Alternatively, you can try out each of these steps:
Power-cycle or reboot your network equipment: Unplug your router and modem from your TV and the power source. Plug them back in and try connecting to the network again.
Reset your TV: Go to Settings > Support > Self Diagnosis > Reset and enter your PIN (the default is 0000). After the reset, try connecting again.
Check for software updates and install them if available: Go to Settings > Support > Software Update > Update Now.
If your TV cannot connect to the internet, perform a network status test. Go to Settings > General > Network > Network Status.
Run the test and pay close attention to any error messages. An error message will guide you in fixing the issue.

Samsung TV shows a dark screen
A dark screen can be a cause for concern for many users. But sometimes the screen could be dark because your TV is off. If you hear sound and there are no pictures, then you have a problem.
One common cause could be your external device (such as a TV box or streaming media) and not the TV. In this case, try using a different external device and see whether it fixes the problem.
You can also try to troubleshoot the issue as follows:
Press the Home button on your remote to see whether the menu appears. If you see a menu, it means your TV is working well but is not on the correct source. It could also mean the device is not receiving a signal.
If you do not see the menu, your TV has power issues.
Also, determine whether you have set your TV to the same source as your external device. For example, if you have a cable box connected to HDMI 1, set the TV source to HDMI 1.
Unplug and reconnect the AV connections from both ends, one cable at a time.
Replace any damaged wires.
After reconnecting, turn your TV OFF and then back ON to see if it has fixed the issue.

Samsung Smart TV freezes periodically
You can fix a Samsung TV that freezes periodically by doing the following:
Reboot the device by holding down the Power button on the Samsung TV remote until the TV turns OFF and ON again. It should take about 5 seconds.
Unplug the TV from the wall outlet or surge protector. Leave it unplugged for 30 seconds, and then plug it back in.
Check for software updates by going to Settings > Support > Software Update, and then select Update Now. If updates are available, they will install automatically.
If an app is causing the TV to freeze, delete it from your TV and download it again. Alternatively, update apps on your Samsung TV through these steps:
Press the Smart Hub button.
Select Featured.
Go to the app that needs updating.
Press and hold the Enter button until a sub-menu appears.
Select Update apps.
Click on Select All.
Select Update.
All applications with an available update will start updating. The new updates will clear any errors that are causing your TV to freeze periodically.

Samsung TV is not recognizing the cable box
Your Samsung TV should recognize the cable box automatically when you connect it. If nothing happens, press Source on your remote and select the cable box.
Alternatively, navigate to the Source using the on-screen menu and change to the HDMI port you used to connect your cable box. Check to ensure that you have powered ON the cable box.
You will also encounter the issue if the HDMI ports have a problem. Try reconnecting the HDMI cable, using a different cable, or connecting to a different HDMI port.

Apps won’t install on a Samsung Smart TV
If your Samsung TV is not installing apps, try the following:
Unplug your TV from the power source.
Sign out of the application that’s causing the problem.
Check if you have connected your Samsung Smart TV to the internet.
Check your router settings.
Review your streaming plan.
Make sure your TV has the most up-to-date firmware.

SOURCE: streamdiag.com

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