Its a gas stove with a blower in the oven, lets you air fry or roast, the only gripe I have with the unit is the stove top. The four burners arent regulated properly, they stay on high through 2/3 of the knob rotation making it difficult to get the exact temp youre looking for and the center burner that comes with a grill takes forever to heat up. It takes a good ten to fifteen minutes on high to get hot enough to cook pancakes.

The more I try to cook on this stovetop the more I am convinced that the burners don’t heat correctly. I have bought several new nonstick skillets and they seem ruined after a few times cooking in them. I am not a chef but I am not a novice either. I’ve been cooking for over 30 years and this doesn’t seem right. I usually use the right front burner and go with the medium middle setting, never on high. And then I would turn it down to low and things still get burnt. I dont even want to address your Samsung customer service because I know how they give the runaround. My microwave was defective - I saw sparks flying from the inside and turned it off. They did end up refunding the money for it but I had paid to have someone to install it above the stove so I lost $200 there. Plus I had to jump through many hoops to get a refund.

I was cooking supper one night when I heard a loud bang and then loud arching sound. I ran to the kitchen to see a flame in the oven and my house filled with smoke - set the smoke detector off. Luckily it blew the breaker so the house did not catch on fire. When it cooled down we looked in the oven and found a hole had been blown right through in the bottom. Looked like it blew upward from the warming drawer. Samsung reaction - we will fix it but nothing else. It cannot be fixed. They do not stand behind their products at all.

About 3 years ago, I bought a 4-door Samsung refrigerator, along with a new gas stove and microwave. The refrigerator started buzzing. Doing some research, I found that this is a fairly common issue. You could see ice starting to form out of the vents of the twin cooler. Repairman came out and replaced the part with a new MODIFIED part. I capitalize the word modified because if there werent any issues with the original part, then why are replacement parts being modified? Talking with Samsung, they refuse to acknowledge that there is a severe design flaw, and essentially leave their customers out to dry by making us pay to fix something because of a design flaw.Fast forward to now (only a few months after the part replacement), and it is BUZZING AGAIN!!! I am livid. Samsung, once again, is useless in assisting their customers. Do not, and I repeat, DO NOT EVER BUY A SAMSUNG REFRIGERATOR!!! Never before has my satisfaction with a company taken such a turn. I had a fabulous experience with a Samsung TV I had bought many years ago and developed a loyalty, which of course now has gone to hell in a hand basket. Shame on Samsung. Very unimpressed.

These are possibly the worst appliances ever made. Researched before purchasing, and reviews were good for the price ranges. However, have had it repaired twice for same problem - no ice, leaking water, ice buildup on drawer so wont close. Repairman replaced freezer parts, drawer glides, ice maker unit. It now is creating the same problem that we have had from day one of owning it. This is the biggest piece of junk posing as a refrigerator. Samsung does not care. Haveterrible attitude when speaking to representatives, IF you get an answer, or a call back. DO NOT BUY THESE APPLIANCES.

Samsung FER300SX. Great price, features & beautiful appearance. I had always respected all their other products. Its really nice to look at and that is the only good thing I have to say about it. It is very poorly designed with light and cheap wiring. They have come to repair it four times in 18 months. It will not maintain oven temperature and burns/melts the wiring at both elements. I could hear it sizzling in the back. Fearing a house fire, I bought and installed my own high temperature, 3M, 900 degree wire connectors at both upper and lower elements. This finally eliminated my fire hazard risk.But everything I cook, I have to baby-sit; whether its in the oven or the stove top. I had to buy two oven thermometers to hang from the upper rack to keep the temperature at least close, manually, when doing pizza or meats. But any bread products or pastry type of baking, forget it! You cant manually control the temp that well for touchy baked good items like that. They cant fix it. All the circuit boards have been replaced with no success. At least I made sure myself, that it shouldnt burn the house down now.In my opinion, Samsung should not be in the home appliance business. These products are of poor quality and cheaply constructed. Until now, for decades, I had always been highly respectful of their home entertainment line. Low quality and unsafe [fire hazard]. I have already bought and paid for it so there is no longer any deal to break. Go shopping for another brand and research every model you are considering, tenaciously! Read all reviews, good AND bad and leave no stone unturned.

For over 3 weeks, I have reached out to Samsung Customer Service to get a resolution on a new stove that never worked. No one has helped me yet. Below is a summary of the contacts I have made. My last two attempts to contact customer service have left me at a dead end. I was told there was no number for me to contact and that I must wait to receive a call from Samsungs Office of the President. After over 3 weeks without a stove and not a single follow-up call from Samsung, you can only imagine how frustrating this is. I have not cooked on a stove for over 3 weeks now.On 9-15-2012, I bought a new stove from Lowes in Fort Collins, Colorado. On 9-17-2012, I contacted Samsung Customer Service to report that the stove top did not work and caused large electrical surges in my house. On 9-19-2012, I called Customer Service again because no one had called me back. They apologized for the slow follow-up and got me in touch with Elite Services, a repair company in Greeley, CO.On 9-21-2012, the service company looked at the stove and determined that the entire mechanical components of the stove top needed to be replaced. According to the service company, an order was placed through Samsung. On 10-3-2012, after no follow-ups from Samsung or the repair company, I called again, only to determine that Samsung dropped the ball and that nothing was happening. From what I gathered, the part for my brand-new stove was no longer made and they would see if there was some sort of alternative part. My confidence continued to dissipate.On 10-3-2012, I emailed the Office of the CEO through the Samsung Customer Service website and received an automated reply that I would be contacted in 1-2 business days. On 10-8-2012 at 8:30, I contacted customer service again since I have not received any calls from Samsung. They basically told me my issue was being reviewed by a manager and that someone would be in touch with me by the end of the day.On 10-8-2012 at 4:00 PM, after not hearing back from Samsung, I called again. They said the issue was being handled by the Office of the President. It was not possible for me to speak to anyone, but someone would call me possibly that night. I could not call anyone in the Office of the President. I was told they would have to call me. There was a refusal to put me in touch with a person that had the authority to handle my issue. Again, I was told to be patient and wait.On 10-9-2012 9:45 AM after not hearing back from Samsung, I called again and of course, got the same answer. Customer service could not help me nor provide any answers. I must only wait for someone from the Office of the President to call me. A timeline was not provided and I was told that there was nothing else that customer service or I could do but to just wait for a call back.I researched a phone number for Samsung corporate, 201-229-4000. I was put on hold and waited to speak with customer service from the Office of the President. After a couple of minutes, a message came on and said the call volume was too high and to leave a message and theyll call me back. Through research, I think the President of this Samsung department is David Choi.Certainly, I am very disappointed with the complete lack of care, concern, follow-through, etc., from Samsung on a brand new product. I am very concerned that there is no confidence on the proper repair for a part that is no longer made. I wont settle for anything but a repair that makes the stove operate like new, or a new stove. I have not had a stove to cook on for over 3 weeks now and I have given Samsung ample time to correct this.Here is an excerpt from Samsung’s Code of Conduct: 12 - Principle 3. We respect customers, shareholders and employees. The Company will endeavor to reach just resolutions of customer-related disputes and will respond to the complaints of customers in a transparent, timely and effective manner.This has not been transparent, timely or effective.

We are having the repairman in on Monday because for the second time in 2 year our Samsung fridge is freezing lettuce and cheese. Yogurt is turning moldy even though there is still 3 weeks left till expiry. When the fridge works it’s great. When this happens it makes me nervous. We do not have an ice maker and I often wonder if it thinks there is one because it makes this strange clunky noises. Last time this happened we had to unplug the fridge so it could thaw out so they could change a part. I sure hope we don’t have to do this again. We only have 1 fridge so it does cause a bit of an inconvenience. My main problem is that we are losing food. This should not happen.

I purchased the Samsung 30-in 5 Burners 5.8-cu ft Convection Oven Slide-In Gas Range (Stainless Steel) Model #NX58H9500WS and I absolutely love it. The burners exceeded my expectations. The stove is very large and can cook multiple things at once. The stainless steel looks beautiful in my kitchen.

Only had Samsung stove for 1 year an stopped working. Wish I would have listened to my guy when I decided to switch all of my appliances out to Samsung. Purchased the Samsung 5.9 cu. ft. Free-Standing Electric Range with True Convection oven. Nothing no longer works but the stove clock. The stove top and oven stopped heating up. I did purchase an extended warranty. So we will see how this plays out when the technician shows up.

In late 2012, I upgraded my white GE kitchen appliances with stainless steel appliances. So I purchased a Samsung stainless steel gas stove and microwave and a Whirlpool fridge from Lowes. The stove and fridge continues to operate smoothly. The microwave worked well the first year then begin to malfunction. The power would cut off in the middle of heating a meal. I would unplug the power cord then plug it back in the outlet after 10 secs to turn the power back on. I thought that it could be an issue with the power outlet or breaker. My electrician confirmed both sources were working properly. So this malfunction occurred often until recently the microwave goes out after 5 secs of running. Then I repeat the plugging and unplugging every 5 to 10 secs until the food warms up. This is frustrating because I always have to drag the tall bar stool and use it as a stepping stool to reach the power outlet inside the rear of the cabinet. Sometimes I get so fed up that I just use the oven or stove to heat up my food. I called Samsung service center today and the rep was very polite, took my model number and zip code and provided me the telephone number of the nearest service technician. I called the number and it was not in service. I called Samsung back and this time I reached a rep who was really nice but we struggled to understand each other because of our accents. I explained to him about my earlier call and that the telephone number wasnt in service. He checked and confirmed that was the only service tech listed in my area. I asked whats the alternative. I was advised that since my microwave was out of warranty that I would need to find my own repairer. I asked what is the lifespan of this model because Ive had it 3 yrs and its been malfunction most of the time. My last microwave came with the home in 2001 and still worked fine over 10 yrs later. This is unacceptable.

Hate the stove, definitely not worth the price. GE products far surpass. I have had nothing but problems! Like everyone else you cant keep the ceramic top clean or free of blemishes if you try to polish it, it will permanently take the shine off. The oven is off by 25 degrees and had to be recalibrated - why do I need to play tech. Mind you, I live alone and barely cook the other day opened the door there was one screw missing on the hinge and all the rest were loose. Spent hours on the phone. They explained it was out of warranty so sad too bad! Who would ever think to check screws when you buy a $800 range. To top it off they couldnt be bothered to send me a simple screw. My suggestion is go to store, buy a oven thermometer, see what your oven is putting out then recalibrate your temp yourself, you will have much better luck if you have bought 1 of their LEMONS.

We purchased a complete set of the black stainless appliances. After 14 months the black finish on the stove began flaking off. I contacted Samsung only to learn my appliances were out of warranty. I was informed that even if they werent, it is a cosmetic issue and thus would not be covered. They offered to send a rep at my expense for an estimate of cost which I would have to pay. They admitted it is not what they feel is acceptable quality, but refused to take ownership for the repair. Since, there is additional flaking on the range, the microwave and the fridge. Bad Samsung!

I have owned this microwave since 2010. Today it displayed the SE error. After reading online, I determined that it was due to the fact that the microwave is installed over the stove and steam from cooking affects the sensor on the control panel (its kind of hard to cook and not have steam!!!). I watched the YouTube video and repaired the panel accordingly. So far it is working - but who knows for how long! I also noticed that some people were calling Samsung and getting it repaired; however, when I called, I was told that my particular model was not covered by the epidemic warranty. Since other people with the same model got theirs repaired, it appears that the story from Samsung is different from different representatives!!! Most people seem to be having the same problem with Samsungs customer service and have additional problems even IF they actually get it repaired. I bought Samsung in good faith thinking that it was a quality product. I will replace it with another brand and will never buy a Samsung again.

Electric Range was purchased at Lowes on 10/05/2012. It has always been properly maintained and kept clean. We are seniors and actually do not cook a lot. We noticed when baking items were not cooking properly. We checked to the temperature of the oven. It would heat up to the set temperature and then drop down about 150 degrees. It should say the set temperature but registered lower. We called a very reputable appliance repair company. He diagnosed the lower heating element was bad. Once he got into the area of the element he gasped... He said in 43 years he has never seen an element fuse to the metal sheet. He determined it was not repairable and could possibly be a fire hazard. We purchased a Samsung Washer (repaired 3x) a gas dryer (4x), Dish washer (5x) and now an electric range that is not repairable. Should an electric range last more than 6 1/2 years? Needless to say we went out last night and purchased a new range. It was not a Samsung.

We bought a Samsung stove - Model #NX58H5600SS and a microwave model #ME18H704SFS in May 2015. The stove overnight started beeping and now showing an error code SE. The Microwave has been making a weird buzzing sound for over a year (seems like something is broken inside). After the stove issue we decided to call Samsung and they basically told us our warranty for the stove is for one year and microwave if it’s magnetic issue then the warranty is for 10 years but you have to pay for labor in order to fix the issue.However, we have no idea what the issue is. I can’t believe that after having these items for less than 3 years we already have issues. I’m very disappointed that we purchased these products and would tell anyone not to buy it since they are crap products! Before remodeling our kitchen we had a stove that lasted years not just for three years. Ridiculous!!!! So now I have to get a service person to come and fix it. Stop selling crap products.

When cleaning I noticed a one inch crack in the cooking top. Called Samsung and sent agent. Took a picture and sent to mfg. They stated physical damage, so no recourse. My problem. Now watching it grow. Top is virtually a problem to clean each time it is used. Purchased stove, microwave, refrigerator and dish washer at sale at Best Buy. All are inferior to the products replaced after 17 years of service. What a mistake.

We thought that Samsung would be a reputable manufacturer when we decided to purchase a new stove. What a huge mistake in thinking that was!!! We had the smooth top stove model NE595RO for less than one month. I was cooking on it and my pot became stuck to the element. I could not get it off. So I let it cool down and then was able to remove my pot. (I always wipe my pots off on the bottom before cooking to ensure nothing will cause it to stick to the element area). A piece of the smooth top actually stuck to the pot and came off and made a dime-sized gouge in the smooth top. Was I ever mad. I had a KitchenAid smooth top for over 21 years and it looked as good as the day I had bought it. It was the oven that died in my KitchenAid and being so old we decided to get a new one rather than start to repair the old one. Plus the Samsung was a lot cheaper than many other brands. You only get what you pay for is the correct rule. I phoned Samsung and with the first call was told to send in the pictures and explanation which I did. I was told someone would contact me within 48 hours. One week later after no call, I phoned them back and I had to now deal with a very rude moron on the phone who would not tell me how to contact the supervisors at Samsung. Needless to say I had bought the extended warranty but the cook top should be covered for one year and it was only one month old when this fiasco happened. I did receive an email from Samsung stating it was a cosmetic issue made by the customer and they would not repair it. Samsung will use every excuse under the sun to lay the blame on the customer when in fact they have shoddy products and the most heinous customer service. This was our first and last Samsung purchase. Had we known then what we know now, we would have never bought a Samsung stove. BEWARE of Samsung products.

Saved up to purchase a Samsung side by side French door refrigerator. What a disappointment. We didnt have it two years before we had problems. The ice maker stopped working and started dripping water into the refrigerator. We had to pay out of pocket to get ice maker repaired. The technician said hes had numerous calls for that same problem in Samsung refrigerators. He told us we had an expensive paper weight. That repair lasted about 90 days. Again the ice maker stopped working. We decided we couldnt afford that expensive service call; wed do without the ice maker. The refrigerator started making aloud roaring noise; the inside refrigerator temp. down to the low fifties. We had toss out food. We couldnt endure it anymore. Our stimulus check was used to buy another refrigerator. We are both handicapped and cant shop daily for food; especially during this epidemic. Im totally disgusted. I feel like weve been swindled especially since Samsung know about this problems with their refrigerators. Unfortunately; we also have a Samsung stove and dishwasher. Wed purchased all three appliances at the same time. The stove temperature isnt regulated correctly. I always have to use an oven thermometer to keep from burning my food when I bake. Id never buy another Samsung appliance. Never!

Aesthetically the two of the ceramic top stove are eye pleasing. I love the black stainless steel color although it would be nice if both sides of the stove were also steel but they are black and not pretty. I find the top quite difficult to keep shiny and it scratches easily. I love the convenience of having two small ovens that can turn into one large oven if I need it. I find cleaning between the glass of the oven door very cumbersome. I like the way it cooks but I would not purchase this stove again.

We bought a beautiful looking RF30HBEDBSSR/AA and had nothing but trouble with the ice maker. Samsung will not come up with a solution or stand behind their product. We thought about replacing the ice maker but Samsung has not corrected the problem, so buying a new one will not solve the problem! We have to defrost the freezer the old fashion way, with hot water. We are tired of doing this process because we have to keep the refrigerator doors cracked open so it wont start freezing again. By doing this we have lost perishable goods. We have replaced our Washer and Dryer with a different brand because Samsung wont fix the problem and now we are replacing our refrigerator even though its not that old! Next well replace our range. We started replacing our TVs also. NO MORE SAMSUNG!!!!

We bought all new Samsung appliances one year ago. From the beginning the oven(s) would not maintain a consistent temperature. We took out the divider to make it a single oven as someone suggested, but that did not help. Two different service companies came and changed the thermostat and everything else they could to no avail. The last tech said he was sure the company would replace the stove because of the wild fluctuation in oven temperature, but he was wrong. The company said that a 30 degree variation in temperature was within acceptable parameters. I would like to see them bake something edible within their acceptable parameters. We are now stuck with a $3000 lemon.

Three years ago we purchased new Samsung kitchen appliances (refrigerator, electric range, microwave). Two weeks ago our range started on fire. After many attempts to contact Samsung and empty promises to call us back, we were finally able to reach management. They offered to send out a technician to inspect the range even though we were past the 1 year warranty. The technician concluded there was an electrical issue and cleared us of any wrongdoing. While at our residence, the technician called Samsung to explain his findings along with sending them pictures of the damage. We were told that Samsung would contact us within 24-48 hours to let us know if they would offer any additional coverage.Samsung never called. We had to reach out to them multiple times with the same empty promises that someone would call us back. During one of the calls we were actually told that there was ‘physical damage’ and we were to blame. Well, of course there was physical damage given the electrical issue! So even though the technician they sent out cleared us of any wrongdoing, Samsung concluded that we were to blame and since the range was out of the 1 year warranty they would not provide any coverage. Samsung knew the range was past the warranty period prior to offering to send out a technician. Given that, why did they offer to send anyone out and waste two weeks of our time waiting for them to ‘review’ the situation and make a determination?And on a related note, the ice-maker on our refrigerator has not been working appropriately for the past couple of months. Seems there is a potential class action lawsuit on that front. Conclusion, the quality of Samsung kitchen appliances is not good, they clearly do not stand behind their products, and their customer service is absolutely horrible. Needless to say our new range purchase was not Samsung nor will we ever purchase Samsung products again. Buyer beware.

We have had our Samsung Microwave a little over three years, Model No. SMH9187ST. I noticed it had been getting considerably louder the last six months. It is used by two seniors so it does not get excessive use. The nearest repair service for us was 40 miles from our house. They would come to our home to diagnose the problem for $70. We could take it to their service store, and they would charge us $35 to diagnose problem. We were already quite sure it was the magnetron. The manual said it had a 10 year warranty. When taking down our microwave, we found that it had a broken grill. We had never had it apart so we assumed that is how we received it. The fee to repair our microwave was $175.99 (with the part under warranty). We paid in the $300 range for this microwave. The Samsung salesman did not advise us that we were buying a disposable appliance. A bit concerning for us, as at the time we purchased the microwave, we bought the rest of the kitchen appliances... all Samsung.

STAY CLEAR. We replaced all of our kitchen appliances in 2014 with Samsung products including a fridge, stove, dishwasher, and microwave. This has turned out to be an expensive mistake. The 1 year warranty covered the first year of problems. Since then we have had to spend hundreds of dollars to keep them running.

Samsung has great TVs... That is all!!!! My refrigerator is a Samsung counter depth freezer drawer on the bottom and meat cheese drawer in the middle. 1. In order to change the water filter you need to turn off the water to the fridge; that means pulling it out of the wall pocket every six months minimum.. Joke.. 2. The veggie storage drawers trap food and mold. 3. It is the cheapest refrigerator by far; drawers in freezer come off track all the time.. 4. Freezer is a bottomless pit. 5. It doesnt fit anything.. Be very aware. The dishwasher rinse aid piece broke and the technician said I have to be more gentle.. How about Ive never broken one in my 50 years of buying dishwashers; they usually have a slide door instead of a cheap piece of plastic..The stove, you lean up against it to put something away and the gas goes on and you dont even realize it.. The clothes washing machine traps hair in the drain of the door; constantly removing debris.. Lastly, the dryer worst lint drawer every, you have to pull it out and pry it apart every time to clean it. Stick with TVs SAMSUNG.. Go for GE Profiles or Whirlpool... Stay away from SAMSUNG!!!

Brand new Samsung range purchased a little over a year ago, went to clean a smudge off with a water dampened microfiber cloth and the black coating started flaking off of the front near the edge of the door handle. Called Samsung and they of course wont cover it because they consider it cosmetic damage! Its not cosmetic. Its defective! Never buy Samsung!!!

We purchased a package deal at hhgregg in November 2015 including a Microwave Oven, Refrigerator, Dishwasher, and Gas Range. We are not at all satisfied with the range. We had the range service twice in August 2016 due to inaccurate temperature control. Each time they replaced the thermostat, and the also the control board on the second visit.Believing this was an anomaly and no need purchase an extended warranty, we let the warranty expire in November. In February 2017, we began to experience the same issues. The temperature would not stay within the prescribed/published range, the oven would not light when following the proper use methods, and despite following the directions in the manual, the problem persisted. We contact the service department and they sent a tech on March 2, 2017. He had never seen the problem we were experiencing before, contacted tech support and they told him to replace the control board. So now I must wait another week for the board to arrive and be installed.The warranty is expired and despite my protest that they replace the board in August, and it correct failure should be covered, they refuse to do so. Now it cost me $90 for the assessment and another $90 for the next installation service call plus the $150-$200 for the board. When I contacted Samsung they said sorry, nothing they could do. So my message to Samsung, Go to hell. I will bad mouth your product line until I take my last breath. Planned obsolescence is no way to build a future in the U.S. market. We are not fools.

I have a Samsung oven Model ne9k3310ss with so called self cleaning steam option. It Sucks. I am 64 years old havent had to scrub an oven with SOS pads for years. Cooked a turkey. Will not come clean. Purchased this stove Sept 2016 from Lowes. It was 2 days before my daughters wedding and my previous ovens element burnt up. So no reviews were checked before we bought this one. Lowes sales rep told us good reviews it was in stock could be delivered the next day. Perfect. Used it for the wedding, except for the oven.Stove really wasnt used for the first 30 days so was past the customer satisfaction period. Oven would not hold temp, tech was here 3 times, replaced parts. Wanted so bad to just return it but no. I hate this stove and I have had many stoves over the years. The glass top is almost impossible to keep clean. Bought the daily cleaner, waste of money, need to use the heavy duty cleaner to clean it. Would not recommend this stove. I will be getting rid of it.

Samsung FE710DRS/XAA Range. This range was built-in 2011 and we bought it in 2012. For the first year, it worked fine. Unfortunately, within a week or so of the warranty ending, the center element of the three element right front burner stopped working. Per Sears: We had to replace the front element AND the burner control switch, since one of them caused the other to stop working. In other words, the Sears technician didnt know which came first, the chicken or the egg! But! They were both bad! Unless! As he then added, Unless the controller is defective, in which case youll have to replace it too! Cost? Over $400. We decided to live without the center element, after all the middle and outer elements were working fine.AND THEN! Six months or so later, while my wife was baking the Christmas Turkey, the controller declared that the range was suffering an E-27 error! Naturally, I got out the operator manual! So! I turned off the circuit breaker as instructed! And the range worked. Until the next time. After that, every time we used the oven, we got either an E-27 error or an E-0A error. E-0A meaning that the oven was too hot.Naturally, Sears told us that we had to replace the oven temperature sensor and almost certainly the controller as well, since it PROBABLY was defective. Cost over $400! We decided to live with the E-27 and E-0A errors since turning the circuit breaker off and back on fixed the problem long enough that we could finish baking whatever we were baking. Unless, of course, my wife or daughter was baking a cake. Which is to say that if the controller declared an E-27 or E-0A error, the cake would be ruined.And then! The 2-element front left burner decided to operate at FULL POWER no matter where the burner control knob was set. Naturally, my wife found out that the hard way, as in: She left the kitchen to answer a phone call, while simmering vegetables for a soup, only to suddenly see smoke pouring from the kitchen! That was the last straw! So! We started looking for another range. BUT! The Samsung had one last nasty trick up its sleeve! The right rear burner OPENED while I was heating water.Just in case you dont know what OPENED means, as applied to an electrical device, it means that a conductor, as in a piece of wire (the wire in the burners of all-electric ranges are conductors) separated, in a spectacular fashion, as in: SPARKS and loud POPPING NOISES! No, it didnt blow the 50-amp breaker, but it kept right on sparking and popping for about a minute, when the wire in the burned finally pulled apart, which OPENED the circuit. AND SO NOW, we were down to one burner working properly, the left rear burner, one burner that was dead, the right rear burner, one burned that was limping, the right front burner, and one burner that would only work at full power.To be perfectly frank, I would not have a Samsung range if Samsung offered to give me one for free! AND! To be perfectly frank, I am not in the least surprised that Samsungs Galaxy Note 7 smartphones have batteries that can explode. In my humble opinion, I think that any person who buys anything made by Samsung is making a huge mistake!

We have had this Samsung range NX58H5650WS for 2 years and 2 of the front knobs have snapped off. The company said they would be happy to let us buy two more, at a ridiculous cost. However they would just be the same cheap plastic knobs that will break again. Also, the middle griddle sounds like a good idea but you cant use any of the elements when you are using the griddle.

I bought a full appliance set from electronic express here in Nashville. I bought refrigerator, range, dishwasher and over the range microwave. I spent about $5,0000.00. The microwave right after working one year it just quit working. I called Samsung they sent a tech and he fixed it. After 3 months the dishwasher never clean right. We started cleaning the dishes before we put them in the dishwasher, but finally it quit working - even the dishwasher detergent was left on the dish. I called Samsung and they said it is over a year and warranty expired. So I am out of luck. So I am planning to buy Whirlpool dishwasher since that was the old one I had which worked for over 9 years without a problem. I replaced it because my wife want a stainless steel set of appliance. I am disappointed at Samsung - such a big company makes a good cell phone and tablet like Galaxy S4, Galaxy Note, make a bad dishwasher. Why do not let them stay away from this business and let Whirlpool do the appliance. I will never buy Samsung appliance at all...

Gas range and oven less than 6 months. Looks like someone previously smashed base of oven with a hammer. The paint chipped and cracked off within months showing the horrible spider crack below. It is deep too. About 4 inch diameter. I want this base replaced free of charge. Angry.

This appliance (Over the Range 2.1 Cu.Ft. Microwave Oven) was bought in April, 2016 for $500.00. In April, 2018 the vent began turning itself when no one was using the oven & ion. August 13th a fire had just started while I was asleep. Luckily I woke up & was able to unplug the oven. 8/14/16 I contacted Samsung. I was hung up on or suddenly disconnected a few times but was finally given a repair ticket. A repair shop called on 8/16 and told my husband that he had to take the microwave off its mount by 8/20 because they were coming. Although Samsung was paying them they could only come at one particular time on 8/20 and would not reschedule. Also they refused to come unless the microwave was unmounted. Two people have to unmount the microwave so we had to arrange help or that was it! I called Samsung right afterward and they said the ticket was canceled. From then on we got the runaround and the gist of it was that wed have to pay $200.00 or the cost of a repair, not having any idea whether or not it could be repaired.

We replaced our appliances with Samsungs less than 3 years ago. Soon after, the dishwasher died and it took weeks for the Samsung repairmen to get it fixed. Now the ice maker in our fridge died. Have had minor issues with the stove and microwave.

I purchased a Samsung kitchen package on 3/27/2014. On 4/5/2015 I put on the self cleaning mode. The oven worked for approx. 30 mins. and the oven shut off and cannot be used. The oven door is locked shut.

Re: Samsung Double door fridge Model # BS22HDHPNSR/AA Serial 067143AF301211J bought in 2015. This fridge constantly gave us problems and totally stopped working 4 times with total loss of frozen food and perishable items. When Samsung customer service was called they suggested pressing some buttons and tell them if we heard a whirring noise! We did that and it worked on 3 occasions! In December 2017 it happened again and when called they said it was out of Warranty and we should not call them again! We went to Lowes to buy a new fridge and the appliance guy told us that the sealed unit including the compressor in our Samsung Fridge has a Five year warranty. On calling Samsung they now agreed that the sealed unit and compressor indeed had a warranty for 5 years and directed us to contact their service center Lakes Electronics, 2101 W. Atlantic Blvd #108, Pompano Beach, FL. 33069.They sent their technician on 11/10/2017 who confirmed that the compressor is locked (Error 84E) and charged us $99.00 for his visit. He asked us for the original receipt which We could not provide as a lot of paperwork was damaged and lost in the Hurricane! We contacted the Manager at Lakes Electronics who confirmed that without the receipt they cannot repair though the compressor and sealed unit was still under a 5 year warranty as Samsung had not paid them for work done without a receipt in the past! We then contacted Samsung and after much cajoling We were given a one time parts and labor ticket valid for one week only. A repair was scheduled but as the compressor did not arrive on time, the ticket was cancelled. After the holidays We were asked to call Samsung again for a new ticket valid for 7 days and a repair was scheduled, but cancelled again as compressor had not arrived. Finally, when the compressor had arrived a repair was performed in our home on 01/25/2018. We were made to sign a work completed sheet by the technician who said that you should start using it from next morning! Lo and Behold, come Morning and both the Freezer and the Refrigerator compartments showed a higher than room temperature!!! We contacted Lakes Electronics and were told that as We had signed the work completed sheet they cannot come back to check unless We get a new Ticket from Samsung. This time Samsung customer representative told us that our unit was not under warranty anymore. When asked to be directed to her Senior who reluctantly agreed to talk to us. We requested that Samsung should do any one of the following: 1) Arrange for their service center to pick it up and do a complete and Satisfactory repair before returning it to us. 2) Give us a replacement for their defective item. 3) Arrange a refund. Neither of the above options were accepted but a New one week one time repair ticket was issued and the technician again came on 01/29/2017. He confirmed in his notes that both sides were not cooling and the compressor was making a loud noise. He asked for advice from Samsung tech department if a replacement should be done but this was summarily rejected and he was asked to change the Condenser and purge all the gas (?Freon) and flush it with Nitrogen. As he did not have either Nitrogen or a replacement condenser a new appointment was scheduled for 02/01/2018. A Nitrogen flush was performed and We were shown that it was working to his satisfaction and that We ought to sign the work completed form again. We refused to sign and asked him to wait for 24 hours before signing the work completed form. After 2 days i.e today the fridge is dead again and all the frozen food including expensive Salmon Lox purchased over the weekend is rotting! WE HAVE INCURRED A LOSS OF AT LEAST $4000 IN DAMAGED AND LOST PERISHABLE ITEMS, long hours waiting for proper if never a prompt response! Marital discord as the wife wanted me to dump the Samsung fridge and all the other Samsung products in the house and replace them with preferably American made products!

This Samsung Range model (NE63T8711SG/AA) was purchased in February. Loaded with features as well as the oven compartment having an air fryer and dehydrator. 3 weeks after we purchased the $2000.00 range my wife decided to use the Air Fryer to make wings. The fan in the oven blew grease all over the oven coating the entire enamel surface with grease and the entire house was engulfed in smoke. Took us three days to clean off the caked on grease. Needless to say we will never use the Air Fry feature again. A few days later we tried to make a spaghetti dish. Not wanting to have caked on mess on the bottom we put aluminum in the oven. The oven melted the aluminum and is fused to the enamel surface of the oven. We have tried everything to get it off. Needless to say after calling Samsung, they will not help us with this issue at all. The Range is only 3 months old and the oven has been used a total of three times and they wont help us. Besides this problem we have found that the burner knobs are so touchy that barely bumping them or leaning against the oven slightly will turn the burners on. The burners protrude past the range. Very dangerous! Beware of this oven!

The control panel went bad, and the unit (two years old, gently used) flashed an error message. Its a common display, from what I learned online. Samsung makes a microwave with oven lights and fan to fit over an oven but cant tolerate the heat and vapor that rises from the stove. Many, many of such units have suffered control panel failure. I called Samsung and outlined the problem. That was almost two weeks ago. The Samsung representative said I would receive a call within two days with information about who would repair the unit at no cost to me. The company would extend the warranty for this repair because of design flaws. Then, she said, I would receive a call within no more than two additional days from the repair company to set a date and time for the replacement. Ive received no calls from anybody about this problem. Im trying now to retrace my earlier call, and its frustrating. I want my microwave repaired, and Samsung is not cooperating after promising my satisfaction.

Bought the Samsung DMT800RHS dishwasher from Lowes and installed it. After about 6 months of use, I noticed the top rack was sagging and not very sturdy. I noticed the adjustment clips were broken off the rack and I found 3 of them in the bottom of the dishwasher. I thought it was strange because we had never used the adjusters to raise or lower the rack. I called Samsung and described the problem so they looked up the date of purchase and said they would send out new adjusters to replace them. I got the parts and installed them. After about 4 months I noticed that 2 had broken off again - I knew it was a design flaw. I checked another model at Lowes and noticed they had a different design on that dishwasher for the upper rack. One morning after running the dishwasher the night before, I opened the door and began removing dishes - they were still dirty and there was liquid soap running down the door inside that had not dissolved. I reloaded the dirty dishes and turned it on. It filled with water, but the motor did not run and there was no washing. After checking out the control board (okay) and talking with Samsung, I tackled the problem myself. I removed the wash arm, unscrewed the filter module, removed the housing and found one of the broken clips wedged in the pump motor. After removing the piece and reassembling the module, it filled up with water and started washing. Samsung needs to provide a retrofit for the rack adjusters and send to all of their customers. I am considering making a clamp to wrap around the adjuster and the rack to keep it from falling below. Put my name on the list of dissatisfied consumers and contact me for a retrofit when available.

I have had this microwave (SMH8165STE) for under 2 yrs. It starting beeping, will not cook, touch pad does not work, and it shows a 5E error on the screen. I checked online and discovered this microwave has been discontinued. Many people have experienced this same problem, and the microwave was never recalled, but should have been. Samsung should make this right. Not only do I now have to purchase a new oven, but I also have to pay additional funds to have it installed. Not good; not good.

This is follow-up to reviews of 10/30/14 and 11/8/15: Five year warranty company insisted on repair again. This last repair was a total different fix from previous two fixes which were the same. This time the fix lasted about 4 1/2 months. On Friday last week I emptied approx one cup of water out of each veggie bin. Since the last fix the unit has been making more strange noises than ever before. Some of the noises are like a .22 cal. shot and loud enough to wake me up at night. I contacted the extended warranty company, report the problem again and again they insisted on repair. I told them NO MORE REPAIRS!!! I want it out of my home. They promised to have a manager call me on Monday or Tuesday 3/28 - 3/29/16. If they will not honor the terms of the agreement and refund my money, I will have no choice but to junk the Samsung unit and purchase another brand at my own expense!!!

Samsung Self Cleaning Convection Stove Fire - Yesterday at approximately 5PM EST, I heard a loud bang & looked towards the kitchen & there were flames shooting out of the back of my stove. I ran for the phone & baking soda, but thankfully the fire died out and nothing was damaged, except the stove! This came directly from the circuit board, and is obvious there was an inferior connection. This stove is 3 yrs old, and until yesterday everything was fine. I was roasting beets in the oven & it was set at 400 degrees. There was no fire in the oven, just shooting up from the back of the stove. I want everyone to be aware of this issue & have posted on Samsung Canadas FB page as well.

Quality is poor service and truthfulness of customer service is sad. When called about icing up inside ref they said no help. That was not warranty item same with ice maker. These problems did take place in 3rd year so I have service contract with Home care and they fixed both on 2nd visit for the order parts. Shared it was covered under warranty and they got parts free, showed me invoices. Month laser bottom freezer handle come off (no warranty) send part with no instruction how to install or even # to call. Send them video of ref making strange noise and advised them what I have done so far to fix it. They do not watch or listen to video. Send email saying must be ice maker, suggest have it serviced. 4) They have no notes of conversation and everything must be repeated, they have nice people and great phone manners but are under-trained and clearly lack the support they need to do their job. They can not send email advising where to log on for video training. Just check site or Youtube!!!

The Samsung stove has a lot of temperature controls for different cooking. The convection oven performance is great, food comes out perfectly, and evenly, browned. There is a griddle which grills, also great for pancakes, bacon, eggs. Large enough to hold all at the same time. Yes I love my Samsung range.

The knobs on this stove are easily turned on if you accidentally rub up on the knob. I have done it 3 times and my son has done it a couple of times as well. The knobs are located right at the front of the stove on an angle where if you accidentally rub or bump the knobs, it turns on. I have to make sure nothing is on the stove because it will burn the house down if we leave the house and the knobs are accidentally turned on. Very dangerous stove, shame on Samsung for making such a hazardous stove!

My kitchen was in desperate need of a makeover so I decided to purchase all new products from Sears and selected Samsung. I so wish that I would have checked with Consumer Affairs first before purchasing (3) Samsung products in 2013 - all of which have had issues. I purchased a double door black refrigerator, a black microwave as well as a black gas range. My refrigerator from day one has had issues with the ice maker not making ice and the refrigerator temperature not working properly. The worst product of all was the microwave oven that caught fire while I granddaughter was cooking a hotdog on a paper plate. The plate caught on fire. There were sparks and flames literally shooting from the microwave. I didnt purchase the extended warranty on the microwave because my experience with good microwaves is that they simply stop working after about 6-7 years. They dont catch on fire! I paid $329 for the microwave and Samsung wanted to charge me $325 for the repairs and continue to give me the run around. The matter is still not resolved. So if you are reading this review... save yourself the trouble. Please do not purchase any Samsung product!

I have had the Samsung SMH9187ST microwave for just over 3 years now. Yesterday I got the SE error code. Tried unplugging and recycling which did not work to clear the code. This sounds like it is a very common problem with these microwaves due to moisture. An over the stove microwave should be designed to handle being over the stove. What a load of crap. I will try fixing this myself and then calling Samsung to try to get them to repair this at no expense to me. I have a Samsung fridge as well and have had no issues with it.

I bought the RF263beasr/aa. Junk, junk and junk. Problem is plain and simple and should never occurred on a new Fridge. Icing problem on the back at the point that you can hear the fans hitting and scraping the ice. And the Ice maker also develops ICE. Read instructions and forums and I leveled the fridge. I made sure that the gaskets of the doors are fully closed and the gasket of the ice maker fully closes and seals the ice maker when door is closed. Fridge is 3 years old and it still has the same problems. I have to get the ice maker every month and use my hair dryer to deice the ice maker. I also once a week I force a defrost cycle plus turn the fridge off for 4 hours to let the coils defrost. My old previous fridge was a GE 15 years old. Nothing wrong with my old fridge (NOTHING, no ice maker problems nor icing problems). I made the big mistake of remodeled the kitchen and bought new appliances. I bought Frigidaire stove, Microwave and dishwasher. My wife insisted on the SAMSUNG Fridge because of the looks and I pampered her... BIG MISTAKE!!!!! NEVER AGAIN WILL BUY A SAMSUNG PRODUCT AGAIN!!!! SUPPORT SUCKS. Customer service SUCKS!!! One thing I love though: I am an IT Manager and I get to say and approve what Technology to buy in my office with 800 users and guess what!!!! I turn down everything Samsung!!! From printers, PCs, laptops, faxes, TVs, monitors, etc, etc ,etc!!! Nothing Samsung ever again... And any other agency that I do business with I spread the word!!!

I purchased model# SMH1816S a little over two years ago and it just died on me yesterday. Of course, Samsung was no help because the warranty has expired on it. I am very angry and dissatisfied with Samsung products because they have proven to be crap -- and have a comically short shelf life. This breakdown comes only two months on the heels of my Samsung range breaking down and having to be serviced. All of my products were purchased at the same time (microwave, fridge, range) -- now I can look forward to having costly repair bills into the unforeseeable future. Im dreading the inevitable breakdown of my refrigerator soon. As expensive as Samsung appliances are, I just expected for them to last a lot longer before needing servicing -- say maybe 5-10 years. My previous Kenmore products lasted over 10 years without needing repairs. I will definitely not be purchasing anymore Samsung products! And their customer service sucks -- they should honor their products for a lot longer than 1 year. Oh yeah... they offered me a Protection Plus plan for $288 -- I can buy a new microwave for that price!

After 1 year the unit failed keypad locked out. Keypad unit was replaced. After 3 months the problem returned. Finally I fixed it by carefully painting the contacts on the ribbon cable with conductive silver paint. The ribbon cables used by Samsung are of the lowest possible quality and quickly oxidize in the Environmental above the stove.

Thankfully I bought an extended warranty on my range because the 2nd time I used the self-cleaning mode ON THE DEFAULT SETTING, the control panel melted and the oven door would not open. It took weeks to get the replacement part with Sears Outlet calling and emailing scheduled appointment times that had not been cleared by me. But never mind the repair guy that is employed by Sears told me the part had not showed up on his doorstep yet. However, during 9 different calls over several hours during a 2 month time frame, Sears told me repair guy did not follow protocol so that caused delays. Of course when I told repair guy that he said they always try to pass blame. The 3 times repair guy came to my house he refused to give me any paperwork documenting his repair. He also told me never to use the self-clean mode. What? Why is it there? THEN the oven would not heat up to temperature, actually would only get to 100 degrees less, so the process started over again with repair guys BS and blaming Sears, all sorts of ridiculous information from both sides with promises NEVER being met. He finally installed a new thermometer and it still doesnt heat to temperature so I have to program it 25 degrees higher and wait 45 minutes longer than what the alert and temperature says on the control panel. In an argument with repair guy in my kitchen over my unreasonable expectation to have purchased a functioning product he accused me of only wanting to get a new oven. Imagine the gall of me actually expecting to have purchased a functioning product by a supposedly reliable name like Samsung. I am 71 years old and am old enough to know, from experience, what good customer service is. Repair guy is a grey hair and should know that too. But he is perfectly employed by a sub-standard company selling a very inferior product. And, although promised by his wife on one call, and his daughter on another, that I would get service orders and documentation emailed to me, it has never happened. What a waste of time and money, not to mention having to play stupid passive-aggressive games with a low in standards repair person. I am now afraid of fire after reading the rest of the reviews. Im surprised that Samsung hasnt been sued and ovens have not been recalled. I mean really surprised. My oven is barely 2 years old. In any other electrical stove/oven I have ever owned I have NEVER had a problem with self-clean.

I am being fair and accurate. I bought a Samsung electric stove at Lowes in Henderson, KY about 5/6 years ago. I know you are thinking this has been a long time ago but the oven only lasted about 6 months and I cant afford to have it worked on it any more. I paid for it with a credit card so the original price of $850.00 was probably more like $1200.00. When it first quit working Lowes told me they had no records of me buying it there. I paid for it with a credit card and I find that hard to believe they had no records. Lowes has never been at my home to work on the piece of junk. I say junk and that is exactly what it is. I would not advise anyone to buy a Samsung and to make sure you keep all your records on what you buy at Lowes. Today is Thanksgiving and another year of not being able to cook my own turkey. Christmas is coming up soon and it will be the same way. I wish I had an oven for everyday use. I am like most people these days. I dont have the money to run out and buy another new one. HAPPY THANKSGIVING everyone!

After 2 years, this stove broke during the self clean cycle (only 2nd time I ran self clean). I tried calling Samsung and they were no assistance. They gave me the name of several repair facilities none of which were still in business or willing to come to my town which by the way is not large but still has 60,000 people living in it. Samsung does not provide any service whatsoever once a product is out of warranty. I was put on hold for 40 minutes - tried talking to a supervisor who promised to call me back with a list of repair facilities and they never did. I spent almost $4000 on this range and after two years it has broken and I cannot get it serviced. I am building a new home and will never ever again by Samsung appliances. I could have lived with a quality issue but not with the absolute zero service and willing to help issue. I have heard that Samsung tries to make getting service so horrendous that people will just buy another unit rather than fixing it. To spend $4000 on a stove that only lasts 2 years is unacceptable!

Found the range of my dreams today. Samsung, just about bought it, but thanks to modern technology, decided to check the reviews first. Thank you, thank you, thank you for all the reviews. Going with a reputable company that cares about their name.

Bought a microwave as part of a package at Home Depot. I never write reviews but frustration with the product and service has compelled me to warn others. Bought new in August of 18. The unit worked for a short period then started to shut off while heating of foods. Called customer service and they told us to unplug and wait 5 min. That happened often until we eventually called for a service call. We had to remove it from above stove as Samsung does not do this. Said it was a liability issue. Technician came out and attempted to fix. Did not have correct parts. Came out again and still did not have the correct parts. Waiting for 3rd appointment. Will see if this fixes problem. Major inconvenience to have to wait for service tech on 3 separate occasions. Quite unfair to consumers. I recommended they send out a new one after the 2nd visit. Would have been cheaper for Samsung. Home Depot recommended Samsung as a quality brand. I will never buy another Samsung appliance. Totally bad experience all around. Had I read the reviews before buying I would have bought another brand.

2 months after warranty was over, stove top cracked. I have to pay $500.00 for repairs. Samsung was no help.

My oven (NE595ROABSR) quit heating and it took over an hour to come up to temp. Read all the reviews here and decided to check the broiler which I dont use much, that does not work either. I am waiting on repair man but after reading all the reviews I assume mine will go in JUNK Pile after diagnosis due to all that will have to be replaced. I dont believe in investing more money if it is expensive to repair. I do use the self clean oven and that may have burnt out the modules/sensors. I will NOT Buy another Samsung stove. I also called SAMSUNG and they will not take accountability.

Three years ago we bought a Samsung fridge, oven and microwave. First the ice maker stopped working. The first two repair places we called would not work on Samsung. The 3rd guy came out for $90.00 to tell us the ice maker design is poorly designed and cheap. Samsung knows this. The new better designed one is $600.00!!! Two days later our stove stopped heating up. Just waiting for the microwave to stop working now. DONT BUY SAMSUNG APPLIANCES!!!

Disappointed that Samsung knows that their microwave have a defect (se error) and have no plans on correcting. My microwave is 2 years old. I would not recommend anyone to buy a Samsung refrigerator, microwave, dishwasher or stove. I cant believe in two years every one of the appliances have issues. $5,500 down the drain.

WARNING!!! DO NOT PURCHASE A SAMSUNG PRODUCT!!! I purchased an electric range, side by side fridge and a dishwasher from Lowes in 2009. I have had problems with all of them! I have had to go rounds with customer service (they are horrible) with still no resolution. EVEN WORSE my stove caught fire from a faulty switchboard the day of my daughters open house! My stove no longer works and there was damage done to my wall and floor... My husband and I have been trying to get Samsung to take responsibility for the damages that their review board admitted was caused by their faulty product! WHY is there no recall on the stove??? It is a safety hazard and Im not the only one who has had a Samsung stove/ product catch fire!

We purchased our Samsung Induction Range Model NE599N in August 2013. Two days ago we were sitting at the kitchen table when we heard a loud sap from the direction of the range. Later that evening while cleaning the range we discovered the glass top had cracked from the back left corner all the way to the middle of the front edge. I found Samsungs service number and spoke with a service guy who had me e-mail pictures of the crack. A day and a half later we received a call from Samsung that there was no warranty on our cooktop due to improper usage. I have ordered a replacement top which I will replace myself, but I will not buy another Samsung product.

We have a stainless steel refrigerator (Samsung side by side with bottom freezer, water/ice dispenser) that wont hold a magnet on it. Our stove is stainless steel and holds any magnet. I dont understand how the refrigerator can be stainless steel if it cant hold a magnet. The sides do, but thats metal and is grey in color. We have a microwave that is stainless and it also holds magnets. What in the world is the refrigerator made of, plastic to look like stainless? Were not happy!

The temperature is NEVER the temperature set, it takes a great deal of getting used to when it comes to not burning and not undercooking. This oven is very temperamental. Not sure what brand I would replace it with but no more Samsung!!

Bought range (MODEL FTQ 353IWUX-XAA) & 5 other Samsung appliances May 30, 2011 at Lowes in Belmont, NC. While at home, range started making noises smoking from back control panel July 2013 - like blew up - tried to contact Samsung even though out of warranty. They were slow to respond. Finally set up service through them - $90. Technician said this is a common occurrence with this model - they will repair for $400. Going online for reviews, this is happening frequently with this model. Samsung knows of this defect but will not help...

Oven knobs are supposed to be pushed in and turned on. They easily wear to where you can turn them easily without depressing them. Knob controller is poor design, cheaply made. Anytime you access the microwave or cabinet above the stove the knobs on stove are turned on incidentally without knowing it. Have burned several things on stove (plastic dishes, towels). Have come in from bedroom or outside several times with house full of smoke. Have contacted SAMSUNG, they referred me to a repair technician I could pay to have fixed. VERY DANGEROUS!! I WILL NEVER BUY SAMSUNG AGAIN.

I have had to get the stove repaired twice, dishwasher once and the refrigerator has practically all the shelves cracked or broken. We bought all these appliances from Lowes In 2017. My wife and are over 65 and live alone so these are not abused, do not buy Samsung, maybe TVs.

I am very unhappy with this Samsung Oven No#:(0D1NFDAH900088B), that I purchased in November of 2016, at Best Buy. I do homemade cakes for family and friends, each one I try to bake in this oven falls flat. It has been tested by Best Buys technicians, and I still have the same problem. I have to go to my sisters house, because I cant bake a cake in my own oven. Not one cake that I tried to bake has risen properly in this oven. The oven is peeling and rusting on the inside and there is stains on the glass doors that will not come out. I WILL NEVER BUY A SAMSUNG APPLIANCE AGAIN!!! UNHAPPY CUSTOMER IN DALLAS.

Dont want your stove to catch on fire or your house? Dont buy a Samsung Smooth Top Stove with Double oven. I learned that hhgregg sold me a Self-Cleaning Oven by Samsung but did not disclose I cant use it because it gets too hot & locks. Only a Tech can unlock it if it has not burned 1st. I purchased it (3/2015). Samsung cant figure out how one can self clean the oven! I was told NOT to use that feature. Use EASY OFF instead. True. hhgregg in Columbia SC at Harbison Blvd. was not helpful when I asked to exchange the stove for a make where the stove does not catch my house on fire or explodes. Google complaints against Samsung. Its not an isolated case. hhgregg sells a self cleaning oven that can catch on fire but does not disclose that! Buyer BEWARE!UPDATED ON 09/24/2015: Update on my original complaint: I contacted Samsung twice and explained what I had learned on this site about the Samsung stove NE58F9710WS and also that the tech they sent to my house told me NOT TO USE THE SELF-CLEANING function as the stove gets too hot and locks up. He then was to come out to fix it. Instead to use Easy Off to clean it. I have not used Easy Off to clean any of our ovens for a very long time. Why do I buy a stove that is self-cleaning if I cant use it? With installation $2,500 and clean it myself? Next step is the Federal Trade Commission, to let them know that this is false advertisement and a hazard for sure. They need to recall this stove. Second call from their service tech was to tell me why should he come out when we both already know the answer and Samsung does nothing. DO NOT BUY A SAMSUNG PRODUCT if you hate to be aggravated and waste your money. They dont care about their customers and do not service them well! Piece of junk. Top scratched when my husband moved a pot from one side to the other and I cannot get it clean for the life of me. I had several smooth stove tops and they came out as sparkling clean. Not this one. Buyer BEWARE!

We purchased the oven in 2016 with a convection feature which we initially really liked & used the convection part almost exclusively. In 2019 I saw a flash of light which I thought was flames coming from the back of the stove. I immediately turned the Oven off & the flames disappeared. Since then we had 3 issues where the convection oven got much hotter than the temperature display indicated & burned the food. We had a repairman come out who determined that the oven temperature was 27 degrees hotter than what the temperature indicator showed. He adjusted the range to lower the temperature 27 degrees to match the range indicator. All of these incidents happened with the convection feature. We stopped using it & only used the regular baking feature. Four days later, my sister was baking a meatloaf at 350 degrees. 15 minutes before it should have been done, it looked like it was already done & before she could take it out of the oven a loud explosion occurred shattering the glass baking dish into pieces. Needless to say, we do not trust this range and will never buy another Samsung appliance!

We purchased our Samsung dishwasher just over a year ago from Home Depot. It has proven to be our worst purchase ever. It does not only NOT clean our dishes, it actually leaves our glasses dirtier than when they went in... Appears that food particles spray around the dishwasher but arent actually cleaned from the dishes & glasses. Saw a W5 program that highlighted how bad these machines really are. Hopefully, Home Depot will do something about this.

Purchased a Samsung induction stove 3400.00 Canadian dollars, Samsung French door fridge, washer and dryer in 2015. Approx 7K in Cdn. funds. Dryer has been repaired three times, ice maker in fridge replaced and still has to be defrosted every month to work. The stove in the start of the second year of ownership has had all circuit boards replaced. In 2018 the convection fan was replaced and yesterday, April 17/2020 the two right side elements have stopped working. Never never never again! They look great and have all the bells and whistles - wait until you have to deal with them!!!

I bought a whole 4 piece Samsung kitchen appliance set which the oven element burnt out. Samsung didnt have any suggestions. I had it fixed. Samsung was no help. Now a few months later today being thanksgiving the fridge RS25J500D stopped cooling. Come to find out it lost all its refrigerant. I call them up. They dummy up again. Now I have to figure out if Im going to get it repaired. Im not rich. I paid $3800.00 for the 4 pieces. I would never ever in this lifetime recommend Samsung products or purchase them. They dont care and they dont back up their product. So thats my story. I hope they go out of business. I work hard for my money. I am so pissed off right now.

We remodeled our kitchen and purchased an electric Samsung stove with warming drawer from H.H. Gregg. This oven was $1500 and it was supposed to work as a double oven because it has a metal divider and dual controls for upper and lower ovens or you can remove the divider and use as one large oven. I was so excited to basically have 2 ovens, plus a warmer. It never baked well from the very beginning. I would preheat the oven, but it would never cook at that temperature. It was always 50-75 degrees below what it was set for. It was under warranty so I called Samsung. They wanted ME to troubleshoot and calibrate the oven, which I did following their instructions. Nothing helped. I called Samsung four times and finally got them to arrange for a licensed local tech to come fix the problem. He replaced everything he could find and it still doesnt work. The oven is awful and Samsung customer service is just as awful. They read responses from a card and do not listen to anything you are trying to tell them. I really wish I had read other reviews before I ever bought it. It is still under warranty with H.H. Gregg, so now it is their problem, and mine.

I purchased Samsung electric range (model NE59J3420SS) Jan. 26, 2016 with all kitchen appliances all Samsung. Big mistake. Should have read reviews before purchasing. The range has error message that cannot be corrected according to manual. This is second problem, first problem was 9 months after purchase. The store where I purchased range will send tech out Mon. am for $100 to come out, then $60 every 15 min. plus parts and labor. I know I will NEVER purchase another Samsung product, I have told all my family and friends, now others have told me they also have had problems with all Samsung products.

Nine month old Samsung range slide in gas has been running perfectly. I attempted to use the self-cleaning mode for the very first time, it caused an overheating of the circuit and cause the whole stove just shut down. Had service man come out and repair as its still under warranty. Repairman was more than friendly, helpful, was advised probably not best to use self-cleaning as most likely this will occur again! Needless to say Im very disappointed. I had a 15-year-old Frigidaire electric stove self cleaner that I had used numerous times and this never happened! As I said the stove part is great, oven wonderful but it back to the dark ages. I have to hand clean my oven. Samsung get it together!

I purchased a Samsung side by side refrigerator 2/09. The compressor went out 11/2/09. There is a five year warranty on the compressor [sealed system]. I called Best Buy because I bought it there. BB sends a tech out 11/21 who tested everything and determined it was the compressor but Samsung must authorize that repair. I call the Samsung rep who tells me that even though a Samsung certified BB geek squad tech had determined it was a compressor, Samsung wanted to send another tech out at my expense to do the same thing. After a number of calls regarding the stupidity of a double diagnosis, Samsung told me I did not have to pay for the 2nd tech. Tech shows up and demands 105 trip charge before looking at fridge. I refuse, he leaves. I call Samsung back a number of times and ultimately the rep agrees that if I can supply him a copy of the Geek Squad work order Samsung will replace compressor at no charge to me. I call BB, get copy of work order and email to Samsung. After several days I follow up with Samsung who is supposed to call me. I am told work order not clear enough [tech in-artfully put thinks its the compressor and it is under review.] After several more calls, Samsung rep arranges conference call with Geek Squad rep who agrees to contact tech and get more definitive statement. 3 days later Geek Squad rep calls back stating its contractor A&E service will not contact tech or let Geek Squad. I call Samsung back and am told different rep will call me. Yet another Samsung rep calls and tells me that Samsung will authorize compressor replacement but only parts. States I will have to pay for labor and freon. It is 12/25/13 as I write this and still no compressor. This is no way to treat customers. I will not buy this brand again!!

Here it is in a nutshell (a rather big nutshell)... I STRONGLY advise against purchasing a Samsung range (Samsung MODEL NE59J7630SW) for the following reasons... Purchased 01/15/2017, delivered 02/07/2017. We have been contacting Samsung for service since October with no success. We have now been WITHOUT A WORKING RANGE FOR OVER A MONTH. The so-called SERVICE and WARRANTY for this appliance is a joke (See below). We have not used the stove as Samsung instructed for over a month.Weve spent $100s of dollars eating out and can only can eat cold sandwiches at home. We also had to cancel our Christmas gathering that weve had for 15 years due to this on-going problem. Samsung now says they dont have ANYONE to service our area and were promised a full REFUND (still waiting for it). We bought it at HOME DEPOT. So that you can fully understand our frustration, heres a log of how weve tried to resolve this...10/16 - Called for service - Hot element light stays on continuously (NO CALLBACK OR RESPONSE). 11/06 - I burned my hand because I didnt know the element was actually HOT! 12/01 - Called again (ticket **) Stove-top cracked (Tech to call with service date, NO CALL RECEIVED). 12/07 - Received email from Samsung - CANCELLED TICKET/SERVICE CALL??? 12/07 - Called Home Depot appliance manager (said to try again, let him know if not resolved).12/14 - EMAIL from Samsung (new ticket **) - Appointment made for 12/18 (NEVER SHOWED). 12/18 - No one showed up. Called Samsung, service center said date was 12/21 9am-1pm (said Samsung messed update). 12/21 - Tech called 11:30 am running late, changed to 3:30 pm. Tech called 4:30 stuck in traffic, will be here late (NEVER CALLED BACK OR SHOWED UP). We texted technician at 4:45 asked him to please come next day so we would have our stove by Xmas (NEVER REPLIED).12/22 - Called Service Center, They said we were TOO FAR AWAY and they needed to service locals first. 12/22 - Called Samsung, They said they would find another service center to fix it by 12/27 or ISSUE US A REFUND. 12/22 - Called Home Depot - Rich called Samsung/called us back/said Samsung would repair it by 12/27. 12/23 - EMAIL from Samsung (new ticket **), said service center would call to set date (NO CALL RECEIVED). 12/26 - Called Home Depot (Rich) - got nowhere.12/27 - Day came and went without any call from Samsung or service center. 12/28 - 4:55 pm - Call from Service Center to make appointment for 01/03/18 1 pm-3 pm. 12/28 - 4:56 pm - EMAIL from Samsung CANCELLED. 01/03/18 appointment just made a minute earlier!!! 12/29 - I CALLED SAMSUNG and spoke to 3 different people/supervisors and demanded REFUND as promised (GOT NOWHERE). 01/03 - Samsung called, they CANT FIND SERVICE CENTER, requested Receipt (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **).01/04 - Samsung called - they requested Bill of Sale (we emailed it to EFAX@SEA.SAMSUNG.COM ref# **). 01/05 - (5:31pm) Samsung called - requested SPECIAL Bill of Sale (was sent on 4th but we sent AGAIN to EFAX@SEA.SAMSUNG.COM). 01/05 - (7:52pm) Samsung called - said received all of the information except... MISSING THE SPECIAL CUSTOMER INVOICE RECEIPT. 01/05 - (8:57pm) I called Samsung back, told them we ALREADY SENT THEM EVERY DOCUMENT AND RECEIPT WE HAD RECEIVED from Home Depot.01/10 - We re-emailed ALL PAPERWORK WE RECEIVED TO SAMSUNG AGAIN... sent to (EFAX@SEA.SAMSUNG.COM ref# **). 01/10 - We emailed copies of all papers to Samsung, Home Depot store manager AND our attorney. 01/10 - We are seeing our lawyer Monday (well NEVER purchase another Samsung product).

Purchased a kitchen package (minus dishwasher) just 2 years ago... refrigerator, stovetop and microwave. With the exception of the microwave, we have had significant issues with the performance. So much so, in fact, that even though its only 2 years old, rather than repairing the stove... which blew something during a self-cleaning cycle, shut down and remains locked even after 3 days. We are trashing it and buying ANYTHING BUT Samsung. Even the repair service, when calling to confirm our appt. and advised by me that we were buying rather than repairing, advised that that was the way to go when dealing with a Samsung product. That pretty much says it all.

I purchased a Samsung French door refrigerator and an over the stove microwave 3 years ago. They worked great for about 2 years and then the trouble started. My refrigerator stopped cooling completely. I had a service tech come and he told me it was a manufacturers defect but since it was almost 3 years old, I was out of luck. Mind you, he didnt hesitate to try several times to fix it to the cost of over $700 before he suggested I dont put any more money into it. I tried to get him, as a service tech, to contact Samsung to inform them of the mfg. defect but he failed me on that also. The microwave fan went after about 2 years. It did work but was extremely loud. Then the other night (about 4am) I heard a beeping and the microwave was beeping SE. Now it does not work at all. I had to unplug it to get it to stop beeping. Never again on Samsung appliances. Oh yeah, I also have a range I bought which was Samsung and after 1 year with that, I had to have a burner replaced. Im not at all happy, very disappointed.

We replaced all of our kitchen appliances (Refrigerator, dishwasher, gas range, microwave) with Samsung appliances in Dec 2016. We reviewed the CR book and thought we picked a good one. Should have looked on here first. The ice maker froze up on Christmas Eve and then again in mid-January. We bought the 28 cu ft french door with bottom freezer. The ice maker is inside the refrigerator. The water leaks down behind the ice bucket and freezes around the mechanisms. It wont dispense ice and makes a loud knocking noise. The ice bucket is also nearly impossible to get out when this happens.We called Samsung for support and all 3 (yes 3) calls were handled horribly. They dont support their products or have a care in the world about providing customer service. The only way to resolve the issue... remove everything from the freezer and refrigerator and defrost it. This appears to be an ongoing issue and I am not looking forward to owning this refrigerator for the years I expected to. I understand appliances sometimes have issues and my 1-star rating of the appliance is largely geared towards the awful customer service provided by Samsung. This is an expensive item that I ensured had a warranty when I purchased it. I expect it to work and if it doesnt work properly and is under warranty I expect it to be repaired. Buyer beware.

When I bought my Samsung self-cleaning range with convection oven and glass door it never occurred to me that dirt could get between the double glass on the oven door. I have had ranges from other manufacturers with see-thru doors before and have never experienced a problem. The Samsung, however, manages to collect dust so that after three years I cant even see the interior of the oven. I had a Samsung repair specialist look at it and he said theres no way to clean it.After three years the self-cleaning process no longer cleans and burners have hot spots. Ive stopped using the convection feature because theres no difference between that and the regular oven as far as performance is concerned. I am very unhappy with the Samsung range and am looking forward to replacing it soon. I would not recommend a Samsung product to my worse enemy if I had one. Suggest if you are thinking of buying Samsung you run as fast as you can in another direction.

I give Samsung a one star simply because there isnt a lower option. I have owned two Samsung refrigerators. The first I purchased about 9 or 10 years ago. It only lasted about 6 months and the compressor stopped working. I contacted Samsung and was advised the warranty at the time was a 6 month warranty and it would not be covered. I built a new home less than five years ago and as I got ready to purchase the appliances I had a family member that was going through a divorce that had new kitchen appliance set that he was looking to sell. The set was a stainless steel Samsung refrigerator, glass top stove, and a dishwasher. All of which had not been used but had been installed in his new home. The Samsung refrigerator worked great all of maybe 6 months and the icemaker stopped working. I replaced it and the replacement worked maybe two months and it quit. I replaced that one and the third one worked less than a year and it then quit so I purchased a countertop icemaker and gave up on having one in the refrigerator. Then shortly after the third icemaker stopped it started pooling water under the deli tray that would run out and puddle on the floor. Shortly after that it started making a noise which was the fan hitting build up ice accumulating near the fan. I had to take the refrigerator apart and clear the ice. A short while later it froze up again and this time it burn up the fan motor because the ice also froze the fan. I ordered the parts, put it back together and less than two months later the freezer stopped working. All of these issues were not covered by warranty. When the freezer stopped I fixed it by replacing it with a new refrigerator/freezer.The Samsung glass top stove, I have had to replace the glass top cause the original one busted. It busted after cooking a meal and the repairman advised me the top had an air bubble and as it was cooling off the bubble caused the glass to bust. The dishwasher I have had to pull out three times and replace parts in it. IF YOU WANT QUALITY STAY AWAY FROM SAMSUNG TRASH.

After hurricane Sandy I bought all Samsung appliances, I may add that my neighbor also bought same appliances. Within a year, refrigerators both mine and my neighbor was leaking, within 3 years, both our microwaves broke, hmmm coincidence??? Within 3 years also, our shelves in our refrigerators developed stress cracks in all glass shelving supports, within 5 years, my neighbors refrigerator broke, Samsung hasnt honored anything, so she bought a different name. Within 5 years, my dishwasher broke, Samsung dont wanna hear it. I am so disappointed in Samsung that none of their appliances are reliable, and break after 5 years, it cheap in price though! My fridge was 1000, my dishwasher was 700, my stove was 800, my microwave was 400, Samsung said sorry, after 1 year go screw yourself!!

On 8/29/16 we purchased the 25 cu ft French Door with External Water & Ice Dispenser, Model Number: RF263BEAESG/AA Refrigerator in the Black Stainless finish. Delivered 9/3/16. We purchased this high end very pricey fridge, a high end matching gas range and dishwasher so we spent a pretty decent amount of money. The set was ordered from a local appliance store and was NOT a scratch & dent product. While from a distance the fridge looks fantastic, dont look too close. Under the factory packaging (plastic protective packaging & cardboard was not damaged at all) there were numerous scratches and a small dent in the upper left door. I would expect a new expensive appliance such as this would not arrive in this condition. The appliance store is closing and unable to order a new refrigerator or even just a new door. I dont need an entire new fridge, just an undamaged door.Samsung feels it is our problem and refused to do anything about it. While waiting on hold the recorded message spoke of their commitment to customer service. Well we didnt get that, in fact just the opposite. Interesting is that we really like Samsung and have always promoted their products. This is the first issue weve had and they failed us. I would not recommend this product due to how fragile it seems to be and Samsung will not make it right. I have a beautiful new kitchen with very nice high end Samsung appliances, except for the scratched and dented fridge. Is this really what I waited for all these years? Extremely disappointed. How hard would it be to replace my door? Any other appliance store would have sent it back to Samsung and requested a replacement from Samsung. Why cant Samsung just do that for me?Thanks alot Samsung. Also, I submitted this same review on Samsungs site and guess what? They wont post it.

Bought Samsung range, refrigerator and microwave at the beginning of 2013. The microwave died after 2 days and the Lowes representative let us return it. He said he had seen a lot of problems, so we got a GE instead. The touch pad on the range never worked properly and have had techs out here 6 times. They can never fix it in one call. They have to diagnose, then order parts. It is now broken again and we are due to have a tech come out on September 1st. Every time they come, I have to miss 1/2 a day of work. No weekend appointments available. The handle on the refrigerator broke off and they repaired that. Now the plastic shelves are breaking. These products are very cheaply made. DO NOT PURCHASE!!!

I do not like the design is the stovetop. It has deep holes at the burners that catch food and dirt. Very difficult to clean. The computer key pad is also difficult to keep clean. Food particles get stuck in the metal trim. The computer has broken twice in three years. Overall would like to have an older more reliable easier to clean stove, oven, range!

We bought a Samsung over the range microwave and paid nearly $500 for it. It worked well for a couple of years and then all of the sudden started turning on by itself. Not just the light or the turntable, but it was actually heating as well! Thankfully we were home when it started happening so we were able to prevent what Im sure would have been a major fire. Checked Samsung support site and apparently this is a known and rather common problem with their microwaves, with the only apparent fix being unplug the unit immediately and pay for someone (from your own pocket) to come and fix it. Unfortunately companies as large as Samsung have no interest in dealing with issues like this until someone dies, so recommend NOT buying a Samsung microwave unless you have fire insurance and are hardly ever home.

I have never been as disgusted as I am with Samsung appliances. I purchased a new stove and refrigerator about four years ago. It is now time for me to replace both appliances as they are falling apart and do not work properly. I have called Samsung customer service several different occasions. They are not helpful. Youre on hold for 20 minutes to be told you need to call another number. I feel as though they should stick to making stereos and televisions. Thats all theyre good for. I will never the rest of my life purchase another Samsung product period!

4 years ago this month, we purchased over $5k in Samsung appliances for our new home... To date, we have had the ice maker repaired (or should I say a band aid was put on) 6 times!!! Our microwave does not vent any air, our dishwasher goes into OE error at least twice a week and our oven doesnt self clean, it doesnt clean at all! I think Samsung is trying to make us all nuts ! Ive never seen so many complaints about a fridge ice maker in my life... And its been happening for years and over these past few years Samsung is benefiting by gauging us poor consumers who need to pay for repairs because who can afford to replace all these appliances after only a few years ? There has to be something done, its not fair ! How can this be legal, years and years of complaints by hundreds of consumers and nothing is done ? Shame on you Samsung and NEVER EVER AGAIN...

Our two year old Samsung NE58F9500SS began sending strong fumes of burning plastic upon oven preheat. Repeated email and phone contact with customer service about this FIRE HAZARD was a test of patience. Each contact told us to wait 24 more hours and we would be contacted by someone. Days passed. No oven. No stove. Wires attached to the back of the oven, melted. Plastic on the terminal block melted. This is DANGEROUS and deserves immediate attention. Do NOT buy Samsung. Thats my advice. We paid $1,533.35 for this poor workmanship and poor service.

Samsung digital stove model number-joz17dcc600113x - Where do I start? Very first month, it had to be repaired. By the second year, the circuits would make a popping noise. Few weeks later, completely fried, no pun intended. Horrible!

A new problem has arisen with our Samsung DMR 77 dishwasher. We resolved two old the ones frequently mentioned by others here (see below). New problem is that after two years of use, the upper spray arm drops off its mounting and when snapped back, falls off again in use. We had the same problem others reported with the dishwasher turning on at the slightest touch or seemingly even a near approach. Samsung should sell the technology for proximity switches. But the solution is simple: turn on the child lock feature immediately after the cycle begins. That is, disable when you want to run the damn thing, then enable as soon as the cycle begins so you dont forget. Problem solved with minimum hassle. We also experienced the Lego snap-off wheel problem, lower rack only, and the only solution we found is to pull the rack straight out. Cheap or stupid design, no question. We bought Samsung dishwasher, microwave, and range (and TV) when we redid our kitchen. The dishwasher has been worst by far in quality.

I bought a Samsung stove - cost over $1000 for dual ovens (when the slide in partition is used). It has always been ridiculously slow to reach cooking temperature - I have long since given up and just throw the food in and hope for the best. Its usually about 10 minutes to reach 350 degrees. The real problem started when I was broiling toast - happily I was watching it so when the back of stove caught fire I was there to shut everything down and hit the breaker. A huge circuit board caught fire and melted and destroyed all the wiring too. I waited weeks for a technician who charged me $260 (through Samsungs site) and it worked again, but constantly makes clicking noises. The tech said this was normal!!! (It was clicking while he there.) I guess he thinks Im stupid! Now the convection fan comes on without turning on the convection side and keeps running with the door is open. WHAT A PIECE OF JUNK!!! Good chance that my house would burned. SHAME ON SAMSUNG. Theyve ignored the fire issue for years.

Tried to self clean my oven and smoke came billowing out of it. My whole house filled up with smoke and it wasnt from Grease inside the oven. It was from the back panel. I had to turn off my oven unplug it and Im waiting on a call from Samsung but Im scared to death Im gonna go on fire now because its the wires in the back. I open the oven door and there was no smoke in there. It was all from the back. Everyone that walks in my house said it smells like I had fire. Horrible.

Have brand new expensive induction stove. One plastic leg would not adjust the height. Manufacturer defect. Samsung told me to hire technician and refused to even ship the part. Worst part that they wasted my time on the phone and online filling stupid forms. Would not count on their warranty and product.

I bought a so-called Black Stainless Steel Samsung Range almost two years ago. I recently found out the hard way that this product is really stainless steel covered with a black vinyl coating. This coating is peeling on my range. It also scratches very easily leaving the shiny stainless steel below showing. Samsung charges more for this black vinyl coating yet they will not cover peeling or flaking of the coating in their warranty even if it occurs in the 1st year. They claim their warranty does not cover aesthetics. It is true, shiny stainless steel blotches on your otherwise nice looking range is ugly but does not affect the functioning of the stove which has been good. Samsung offers no remedy for this problem except that you can replace the peeling panels for hundreds of dollars. Apparently all brands of black stainless steel are this way except for Bosch appliances. Stay away from black stainless steel until they make a product that works and the manufacturers back it up with a warranty.

Whenever we were in the market to replace our appliances, I always looked to Samsung first. We have 4 Samsung TVs, a refrigerator, 4 smartphones, Blu-Ray player and a washing machine and we love them all. That was until I had the misfortune of purchasing an over the range microwave. Here youve read all the stories about these microwaves and their failure on sensor errors just after the warranty expires. Its a poorly designed product that fails due to the humidity created when cooking on the stove. The only thing worse than the design of the product is Samsungs support for this inferior product.I havent replaced the unit yet because Im afraid the next unit I purchase (Hint: not a Samsung product) will encounter the same problems. I have a countertop microwave someone gave me so I dont really need an over the range model. But when I do the kitchen remodel, Im not sure what to put in its place. Obviously I need some sort of vent so thats where my research now takes me.

This is the worst thing I have ever bought. I had a Whirlpool glass top for 10 years and I never had a problem keeping it clean. I cannot get the top clean. The oven really sucks -- does not hold the temperature. I hate this stove.

I try to be a responsible informed consumer before making a pricey purchase. I took the plunge and bought a Samsung refrigerator Model #RS261MDBP 05/2014. The first refrigerator delivered had a golf ball size dint on front right door. Immediately delivery company informed Samsung and the refrigerator was replaced approximately a week later. My grown children were home at time of delivery while I was out of town caring for sick family member. I came home a month afterwards and noticed three dints on right door as if someone placed and replaced their hands there to push refrigerator in place. I also noticed the ice maker wasnt making much ice. I read the troubleshooting section of manual and made adjustments of temperature and rearranged food in freezer. At this time condensation was accumulating in freezer and food in fridge was spoiling. Once again I adjusted temperatures to no avail. I contacted Samsung which a repair company came out and said that model came off assembly with the issues I was having due to some faulty parts. Little over six weeks later the same problems started all over again. Another company came and fixed a totally different problem. Two weeks later ice maker still wasnt producing ice properly, milk spoiled, and condensation started accumulating in freezer again. Samsung was informed of all the issues Ive had since receiving their product. Eventually after many phone calls, emails with proof of purchase and pictures they agreed to a partial reimbursement, deducting 10% per month after 1 year ownership. My very first new refrigerator and it was heartbreaking. I will not buy another Samsung appliance.